"Arrived on site to inspect dishwasher leaking water. Upon further inspection, I checked the element bushings San den found them missing. When I went to remove the toeplate, I found the assembly not complete as the smaller toeplate and screws were missing. I pulled the unit out and removed and replaced the element. When I tested the unit, due to the toeplate and sound shield missing, the unit was louder than normal. I am ordering the small toeplate, shield and screws. Scheduled return service for 09/02/22. No water leaks observed during service. ordrng 1 W11573704 (Shield) and 2 W11545329 (Screws)s and 1 W11550992 (Toeplate)"

"Arrived on site to inspect wall oven not heating. Upon further inspection, customer advised that the inspector tested the unit on 350 degrees and the unit failed to get past 265. I placed the unit in diagnostics showing error codes F9E0 & F1E1. Cleared the codes and removed and replaced the main control. Using my multimeter, I placed the thermal lead in the center of the middle rack and tested on Bake at 350 degrees. My preheat temp was 358. Next 3 readings were 368, 332, 370 for an average temp of 356.7 degrees. Unit is operating as within manufacturer specifications. I made recommendations for use and care. Job completed."

"Arrived on site to replace fill tube and heater. When removing old fill tube, pull string broke. Had to chase path way and finally got it. Installed new fill tube and drilled wire holder per installation instructions. Tested unit, unit working as designed. Job complete."

"Arrived on site. Removed cover found upper section of evaporator encased in ice and defrost thermistor incased in ice,defrosted ice replaced cover,reassembled unit changed defrost setting to basic.

"JM: Arrived onsite to inspect dishwasher making noise. CX showed us a recording of the noise. I found that the lower spray arm was colliding with the tub and needed to be timed. I readjusted the timing on the spray arm and tested unit. The noise was gone. Operational test good, no leaks observed during service. Call complete."

Arrived on site to test unit for door not closing correctly and damaged panel. Test unit and found door not sitting correctly on hinge receiver. Secured door correctly and unit test good. Replaced panel due to damaged test unit and unit test good job complete.

Arrived on site to replace igniter and switch harness. Replaced parts test unit and unit test good job complete.

"JM: Arrived to inspect washer not spinning properly during spin cycle. I found that the basket drive and clutch pads that had been replaced were bad. Replaced basket drive assembly again. Tested the washer and found everything turning, but the basket was still not turning well and the basket was slipping on the block drive. I tightened the spanner nut even more and retested. The washer is working as designed. No leaks observed during service. Call complete."

Arrived on site while replacing harness found one of heater wires not in molex connector. Replaced harnesss and thermistor. Ran defrost and heater was working . No water leaks detected at time of service. Job complete.

Arrived on site for a refrigerator not making ice. I checked temps and found them good. I gained access to the FC door harness and found the wires at the hinge cut. I am ordering the door to replace. Office to reschedule. ordrng 1 LW10744163 (FC Door)

"Arrived on site to inspect dishwasher leaking from underneath. Upon further inspection, the builder advised that the unit is leaking from the nut on the valve. I found a yellow cloth under the valve and hose. I placed the unit in diagnostics showing no error codes and tested. Unit operated as designed with no leaks. As I began to pull the unit out, water began to flow rapidly onto the floor. I found the drain hose was not properly installed and came undone. I cleaned the water from the floor and re-routed the drain hose to where I could get it to secure with the check valve hose. Tested the unit again to verify no leaks and I found where the water supply hose is leaking at the valve. I advised the builder the that unit is going to need a new 72 inch 3/8x3/8 water hose and another drain hose due to the unit being installed with a cabinet in between the dishwasher and the sink. I am ordering the 12ft drain hose and 6ft drain hose and CNOTE-LSO PER CUSTOMER REQUEST and scheduled return service for 09/02/22. Water source turned off for safety. ordrng 1 3385556 (12 ft hose) and 1 8269144A (6ft hose) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"

"Arrived on site to test unit for not spinning clothes out , tested unit found failed gear case, slider and clutch covered in oil causing unit to skip cycles, job complete"

Arrived on site for dishwasher needing previously diagnosed drain line. Upon arrival installed required part then tested unit found no signs or evidence found. Unit functioning as designed call complete

Arrived on site to install new heater per SP W11540964. Installed heater and verified no water damage or leaks present. Call complete.

Arrived on site for refrigerator needing previously diagnosed sealed system. Upon arrival confirmed issue and installed compressor and uv drier. Pulled vac and charged system with 56g of refrigerant. Found unit no longer had odd noise and compressor running smoothly. Informed customer to give unit 24hrs to stabilize temps. Call complete

"Arrived on site for dryer making noises. Inspected unit and work area. Tested unit and found vibration on the side where the blower sits. I gained access to blower wheel and fount it warped, I replaced it and tested. Unit is now operating as designed. Job completed."

"Arrived onsite for washer not functioning properly after repair. Upon arrival inspected unit. Found unit stalls to power on. Eventually powered on. Ran diagnostics and found stored error code F11. Called tech line for assistance. F11, is a ACU error . ACU was Just replaced on 8/4. Tech recommended replacing ACU and interface at the same time. SR#7734459390. Office to reschedule ordrng 1 W11574590 (Control)"

Arrived onsite for a washer that is not complete wash cycle and also showing LF low water flow code. I installed new valve. And tested unit and found operating as designed. Job complete. no leaks.

Arrived onsite for control issues and starting on its own. Ordering control to repair. All else checks good. ordrng 1 W10894098 (Control)

Arrived onsite for fridge has incorrect ice maker. Upon arrival found that the icemaker installed is the correct ice maker. Bin is more than half full. Customer is wanting an ice maker with a wire bail and not the plastic. She said that she feels the production is too slow. Called techline for assistance. Tech said that ice maker is not interchangeable and there is no repair that can be made. Tech told me to give customer phone number to customer service. Tech gave Sr#7734465513. Job complete

Arrived on site for a microwave that is not starting cycles. Inspected unit and work area. Found the door switch latch on the top pushed all the way to the back upon inspection. Unplugged the unit and removed the user interface assembly. Did confirm that the latch had been pushed all the way to the back causing an incomplete circuit. Popped the latch back into place and tested the unit. The unit began to work and operate as designed. Call complete.

"Arrived on site ,replaced element . Ran diagnostics per whirlpool specs. No water leaks detected at time of service. Job complete"

"Arrived on site to inspect dryer turning on without pressing the start button. Upon further inspection, I tested the unit in timed dry and as soon as I turned the timer knob, the unit came on. I checked the door switch and it was good. Tested the start switch and it was closed. I removed and replaced the switch and retested and unit is operating as designed. No lint observed during service, job completed. Unit is vacant-new build"

Arrived onsite to replace damaged door outer panel. Replaced panel and tested. Unit is functioning properly. Job complete

Arrived on site to install updated heater for dishwasher. Replaced element and tested unit. Found all is functioning properly at this time. No leaks were found after service was performed.

Arrived onsite for intermittent leaking. Found unit with evidence of sudsing leak. Advised customer on findings and provided instruct on use and care. All else checks good.

Arrived onsite for oven. It heating. Found all other functions in tact. Determined fan was not operating and tod had shorted replaced TOD under warranty and restored fan function. Tested unit. All checks good and is operating as designed

"Arrived on site for freezer needing previously diagnosed inverter board. Upon arrival confirmed issue but found compressor also failing. Installed new compressor! Uv drier, and access port. Pulled vac and charged system wi5 45 grams of refrigerant. Found no leaks and unit running as designed. Informed customer to give unit 4 hrs to stabilize temps. Call complete"

Arrived on site for washing machine not washing properly. I inspected the unit and work area. I found the machine not advancing the cycle. I found fault codes for pressure system fault. I gained access to the control and found the pressure hows not flowing properly. I gained access to the tub and found the hose pinched off. I removed the damage hose and reconnected it. I tested the unit. It is now working as designed. Job complete.

"Arrived on site to install previous diagnose parts. I isolated the evaporator fan and found it rattling more then usual. I gained access to the evaporator fan and replaced the, motor, fan blades, and grommets. I reassembled the unit and tested it. I found it working as designed. I spoke to the customer about the variable speeds for the evaporator fan, and depending on what the cooling condition it is calling for the fan speed will decrease or pick up. Job complete."

Arrived on site to install previously diagnosed parts. Inspected unit in working area. Replace the belt and cam and tested the unit. The unit began to work as designed. I did test the unit filling up the washer with several towels and reset the towels before throwing the Internet to a drain and spin. Found the unit not going over 8.4 A during the drain and spin portion of the cycle. Tested all my loads found all within range. Customer is still waiting to have an electrician come out to fix the breaker issue. Call complete.

Ride on site to install previously diagnosed park. Inspected unit and work area. Replaced the control and tested the unit in an auto test. The unit ran as designed. Call complete.

"Arrived on site for washer, inspected unit and work area. CX was not sure if there was anything wrong with unit. I tested unit and everything was operating as it should. No leaks observed during service.

"Arrived on site for washer, inspected unit and work area. CX complaint was unit leaking water. Found drain hose small pin holes. Replaced the hose and tested. Unit is now operating as designed. No leaks where observed during service. Job completed."

"Arrived on site to inspect refrigerator ice maker not making ice and freezing up. Upon further inspection, the customer advised that the ice maker was leaking into the ice bin and creating a large block of ice and now it has stopped altogether. I disassembled the FC section and found frost built up at the bottom the FC door (photo), and the FC light failed to come on. I pressed on the switch and could hear a crunch noise assuming its frost. I found frost on the evap cover as well and moisture on the top and sides of the FC section. Using my jumper wire, I tested the ice maker and found it full of ice cubes. The IM harvested gene and filled with water. I found no leaks at the ice maker during testing. I cleaned all of the moisture and frost from the FC section and reassembled and tested door operations. The door is sealing properly. I advised the customer that the door had to have been left cracked open at some point then when it closed, it created all the ice and frost they were experiencing. Made recommendations for food item placement in the FC section.No water leaks observed during service, job completed."

"Arrived on site for a dryer making an abnormal clanging noise. On arrival the customer stated the real issue is the tub wasnt turning. I test the unit and could hear the motor hum, but it would not turn. I gained access to the inside of the unit and found if I started the unit and pushed the tub it would start like normal. However, on its own it would not work. This indicates a possible faulty centrifugal switch. I replaced the motor and test the unit again. The unit is now working as designed. Upon testing I found the dryer vent was installed with no clamp. I temporarily connected the vent and informed the customer of my findings. Call complete."

"Arrived on site and replaced drain pump and control board diagnose by previous technician, after replacement washer will now complete a diagnostic cycle, job complete"

"Arrived on site to diagnose dishwasher that is not drying dishes well, and dispenser is not opening. Found the spring for the dispenser is failed, so door just freely slides. Tested unit in diag mode and found no errors present. Ran diagnostic cycle and found heater is good and working as designed. Advised customer must use rinse aid, all high temp options, and run hot water first, or they will get subpar drying. Advised we need to replace dispenser to resolve issues with dispensing.

"Arrived on site. Diagnosed a defective light switch,replaced light switch tested switch operation working as designed. used 1 W11123941 (Switch) from stock"

"Arrived onsite for an ice machine that would overflow with ice the cx ran a cleaning cycle and the the unit stoped making ice. Upon arrival I ran a diag cycle and found the the our button with flash when attempting to test the ice bin thermistor indicating that it is faulty, upon testing the reservoir drain pump I found that it would not drain or activate. I am ordering 1x Reservoir drain pump and 1 ice bin thermistor. ordrng 1 W11542868 (Pump, Reservoir Drain) and 1 WPW10511923 (Bin THERMISTOR)"

"Arrived on site. Found unit missing push plate,installed push plate checked door operation good plate engaging switch correctly."

"Arrived on site and found ice machine is off, cycled power and it began filling with water and running flush cycle. Flush cycle completed properly and observed it until ice was forming on the evaporator plate. Confirmed condenser fan is good. Could not duplicate customers experience, at this time ice machine is working properly, job complete"

"Arrived on site to diagnose a dryer that is not starting. Found thermal fuse open preventing unit from operating and replaced thermal fuse. Tested unit and found all is functioning properly at this time, advised customer to have apartment maintenance clean external venting to prevent repeated failure of fuse.

"Arrived on site for a cooktop in need of a conversion kit. On arrival I found I was only sent with one spud for the back left or right burner. However, I need the LP conversion kit. Ordering kit and office to reschedule. ordrng 1 LPConversionKit (LP Conversion Kit)"

"Arrived on site and found breaker to vent hood is tripping. Connected vent hood to another outlet in the kitchen and it is working properly and did not trip the new breaker. Showed customer what AFCI nuisance tripping is and how it could be related to their experience. After reconnecting vent hood to its original outlet and resetting the breaker it is working properly here for the time being, job complete"

Arrived onsite for unresponsive washer and found unit operating as designed following customer long power cycle. Tested. No error codes or obvious secondary maintenance issues. Advised customer on findings. All checks good.

"Arrived on site to test unit for no power, tested unit found control unresponsive, cycled power, control receiving 120VAC but not powering on, check drain pump and resistance at 20 olms , replaced control, ran unit through diagnostics cycle, all components testing good, no leaks detected job complete"

Arrived onsite for vent hood that is not sucking on the right side of the unit. The reason for this is because the unit is a single fan unit and the fan is offset to the left. Due to design limitations I explained this to the customer and tested the unit to make sure that all fan speeds worked and the lights worked they all did job complete.

Arrived on site to diagnose microwave that is not powering off the vent light. Found relay on control stuck closed. Replaced control and retested. Verified unit working as designed. Call complete.

Arrived on site to perform sealed system from previous diagnosis. Replaced compressor and charged system with nitrogen. Customer stated she is hearing familiar hissing sound. Verified hissing coming from line within cabinet. Took pics. Techline was currently closed.

"Arrived on site and replaced fan motor assembly diagnosed on previous visit, after replacement set oven to preheat and fan is operating properly, job complete"

Arrived on site for dishwasher door falling down. I inspected the unit and work area. I found both friction pads broken off. I ran a diagnostics cycle and found no fault codes. The unit ran as designed. Job complete.

"Arrived on site to replace Heating Element - SP W11540964 - Special Project S17304, replaced heater, tested unit, unit now functioning as drain, no leaks detected job complete"

"arrived on site to replace cooktop and burner and switch. Replaced all 3 parts test unit and unit good.

Arrived on site to install previously diagnosed parts. Gained access to Installed all parts ordered. I then tested unit and its now operating as designed. No leaks where observed during service. Job completed.

"Arrived on site to install previously diagnosed parts, I installed the pump and then test the unit. I found the unit now working as designed. Call complete."

"Arrived on site for icemaker, inspected unit and work area. Found icemaker not harvesting. After replacing icemaker also found the water valve not sending water. I tested water valve to make sure it was receiving voltage and it was. I replaced water valve and tested unit is now operating as designed and should make ice in about 24hrs. No leaks where observed during service. Job completed."

"Arrived on site to diagnose cooktop staying on. Customer advised me the front right burner is always on, has to unplug the unit. Found the switch burned out. Replaced switch and tested. Verified unit working as designed.

Arrived onsite for dishwasher thats is not working. Upon arrival I ran i diag cycle and found that the motor was not coming on. I replaced the Sump&motor and tested unit and found unit operating as designed. No leaks job complete.

Arrived onsite for dishwasher that is not draining. Upon inspection I found that the pump was clogged. I replace the pump and tested unit and found unit operating as designed no leaks. Job complete.

"Arrived on site to test unit for alarm sound, tested unit found a little frost buildup around door lock, some items in freezer restricting door from closing properly, adjusted items door is now closing properly, inspected gasket it is sealing good as well, stated to customer that if alarm is beeping, most likely something is restricting the door to close all the way, unit is running as designed, no leaks detected job complete"

"Arrived on site. Found broken wires at door hinge,replaced freezer door checked door operation good. used 1 Wpw10334458 (Connector), and 1 W11566705 ( Freezer door) from stock"

"Arrived on site and inspected washer and found hose from drain pump to drain hose has a tear in it and is leaking during the drain cycle. after replacement confirmed washer is no longer leaking by running a diagnostic cycle, job complete."

"I have done site and inspected washer and found bearing noise during the spin cycle. Disassembled washer and found basket is seized and will not lift off bearing shaft. Washer cannot be confidently repaired.

Arrived on site to install previous diagnose parts. I gained access to the sump and motor. I replaced it with new. I ran a diagnostics cycle and found it working properly. Job complete.

"JM: Arrived onsite to inspect refrigerator not making ice and lights in RC not turning on. Tested temperatures of FC 5.5? - 6? and still dropping . Tested voltage to both ice maker and LED lights at the main control. Voltage was good at both points . I found that the upper harness near the icemaker was not plugged in. That harness powers the icemaker and the lights. I plugged in the harness and the ice and LED lights came on. The harness must have come loose from prior repair. Operational test good, no leaks observed during service. Call complete."

"Arrived on site. Found unit not powering on diagnosed a defective drain pump,replaced pump ran water through pump no leaks water drained from pump no leaks at tubing or connections."

"Arrived onsite for leaking dishwasher, found unit leaking from the sump and motor gasket. Completed repair and leak checked. All operating as designed with no leaks.

"Arrived on site to install previously diagnosed FC compartment door. Installed new door, need adapter fitting to complete repair. Ordered new fitting, also returning with filter housing to complete repair as well. Office go schedule when we receive adapter. ordrng 1 WPW10334458 (Water line coupler)"

Arrived onsite and replaced the power module and the hot plate. All checks good. Unit is now operating as designed. Advised customer that we would recommend modifying the custom cabinetry to improve airflow to prevent repeat failure. All else checks good.

"Arrived onsite for refrigerator not dispensing water and ice melting and not dispensing. Upon arrival inspected unit. Found frozen fill line to water dispenser. Adjusted cabinet temperature and thawed line. Water is now dispensing. The ice maker was producing ice , however it was melting. Found evaporator fan not functioning and not allowing air to circulate and cool properly. Disassembled unit and found loose harness connector. Secured connector and tested. Fan is functioning and unit is functioning properly. Job complete"

Arrived onsite for range not powering on. Upon inspection found range had tripped breaker. Powered unit and tested bake function as all burners are functioning properly. Test failed during preheat. Removed panel and inspected wiring and connections. Found harness out of place and potential for a pinched wire. Secured harness and tested. Unit successfully preheated. Secured unit back in position and tested again. Unit passed. Unit now functioning properly.

"Arrived on site. Found shut off arm disconnected from icemaker housing,installed bail arm fully into slotted insert on icemaker housing tested bail arm operation good. Found water leaking from housing,removed filter water leaking from filter head,diagnosed a defective filter head. Replaced filter head advised customer to replace old water source shut off valve,tested water connection no leak from hose to unit,reinserted filter no leaks."

"Arrived onsite for oven not to temp. Upon arrival,test unit by preheating to 350. Unit preheated and maintained temp of 349, which is within specs. Cannot find any temperature issues at this time.contacted builder and he stated that an inspector used a laser pointer. Lazed pointers are not accurate for testing oven heating cycles. Job complete"

"Arrived on site and inspected refrigerator and found both sections are room temperature. Removed top panel and found compressor is not running. Found power to inverter is correct. Replaced inverter and compressor is now running. Recommended that homeowner allow refrigerator 24 hours to cool, job complete"

Arrived on site for no freezer light diagnosed a defective led module per service pointer unit will need 12 new updated led modules. ordrng 12 W11632139 (Led module)s

"Arrived to for add-on no lights. I found the right door switch assembly had worked loose at the cam and after tightening, the mechanism worked as designed. The door switch would not register and the continual snapping from the closer assembly had damaged the switch. I was able to swing test another type of switch and found all operations were present. Office to order door switch. No leaks observed during service. ordrng 2 WPW10396091 (Filter, Parts Sale)s and 1 W11384469 (RC Door Switch)"

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the fuse holder and fuse and tested. Unit is operating as designed. No lint observed during service, job completed."

Arrived on site to diagnose a range with burners sparking when not in use. Found switch harness shorted and replaced it. Tested unit and found all is functioning properly at this time.

"Arrived on site to inspect refrigerator ice maker and water dispenser not working. Upon further inspection, I tested the dispenser and found the water at a trickle. I removed the filter and retested and got the same results. I found the ice maker making ice, but the cubes were very small. Pulled the unit out and disconnected the water line from the inlet valve and retested and found the valve is bad. I removed and replaced the inlet valve and retested the dispenser and ice maker. Dispenser is operating as designed. I found the fill tube to the ice maker was frozen. I tested the fill tube heater in test 19 and its operating as designed. I allowed the fill tube to defrost the tube and retested the fill tube and it is operating as designed. No water leaks observed during service, job completed."

"Arrived on site to test unit for console issues, tested unit found console responding very slow to commands and will not activate diagnostics, removed console and found water line was leaking causing water to get on control corroding connectors and pins on the control board, look under unit and found oil rotor and the perimeter of the washer case,

"Arrived on site to diagnose a dryer that is not starting. Found door switch broken and replaced it. Tested unit and found all is functioning properly at this time, but low airflow due to clogged external venting. Advised apartment maintenance of issue and venting will need to be cleaned prior to using unit."

Arrived onsite to perform Heating Element - SP W11540964 - Special Project S17304 - PRE-ID Heater Bushing W11537778. After doing so I tested unit and found unit operating as designed no leaks job complete.

Arrived on site for a washing machine that would fill and then do nothing else at the start of the cycle. I put the unit into diagnostics mode and found stored error codes F2E1 for stuck key and F7E1 for basket speed fault. I then tried to manually activate spin and found the motor would hum but the tub did nothing. I manually tried to spin the tub and could feel it catching on something. Upon further inspection I found a long screw fell into one of the holes in the basket and was long enough to hit the plastic tub. This was allowing the unit to lock up and not spin. I removed the screw and found the unit would still hum only. I found the cap bad and replaced it. I tested the unit again and found it now working as designed. Call complete.

Arrived on site to test unit for fan making noise when on. Turned fan on and can hear fan hitting something when turning. Removed unit and found screw hitting removed screw and put a smaller screw test unit and unit test good job complete.

"Arrived to inspect no noise from console. I verified the sound was not switched off and a relay could be heard when switching. The unit will require a new UI. No leaks observed during service. Please schedule with CXs other service, ordrng 1 W11319991 (UI Assembly) and 1 SchedulewithSO351919 (Schedule/w 351919)"

"Arrived on site to diagnose microwave with light stuck on. Tested unit and found hood light will not shut off. Tested keypad and found it good, relay had failed on control board. Ordering new control to resolve. saved tckt"

"Arrived on site to inspect refrigerator ice maker not dispensing water. Upon further inspection, I found the ice maker had stopped mid-cycle and there was rust on the bottom of the ice box housing. Removed the ice maker/dispenser assembly and found the tray had leaked water I replaced the ice maker and test3d and unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site to test unit for gas leak, could not test unit do to kitchen is going through a extensive renovation unit is covered and not accessible, customer would like to reschedule for a different date, ; O-emld tckt"

"Arrived on site to inspect washer not working. Upon further inspection, I placed the unit in diagnostics and checked error codes and found F7E1 & F7E6. Cleared the codes and continued with testing. The unit filled and drained and when it was supposed to agitate the unit shut down and the display showed the F7E1 error again. I tilted the unit back and found the capacitor had popped as there was grey oil residue on it and the floor. I am ordering the capacitor and scheduled return service for 09/01/22. No water leaks observed during service.; ordrng 1 W11395618 (Capacitor)"

"Arrived on site to test unit for no power, tested unit found ceased drain pump reading and 3 olms, inspected control and found a burn spot, replaced drain pump and control, all functions are back to normal unit is operating as designed, no leaks detected job complete"

Arrived on site to test unit for acting erratic. Found latch not engaging properly. Also found control doing its own thing at times. Replaced latch and control unable to put into diagnostics. Recommend replacing control. Office to reschedule. ; ordrng 1 W11170317 (Control)

"Arrived on site to test unit for loud noise, tested unit found when plugging unit into outlet the drain pumps activating but not draining water out, just humming, inspected drain pump found no restrictions and reading 12 olms, inspected control and found burn spot

"Arrived on site to replace previous diagnosed evap motor and fan blade. Verified with customer noise is when fans are running(Ice maker fan and evap motor). Tested unit, unit working as designed. Advised customer unit will make noises while operating and its completely normal. No leaks detected. Job complete."

"Arrived on site to test unit for F2E1 error, tested unit found error still present even after the power was cycled, inspected UI and found a huge dent in UI; ordrng 1 W10864166 (Console)"

"Arrived on site to inspect dishwasher leaking water. Upon further inspection, I removed the toeplate and found water sitting on the bottom cabinet under the unit (photos). I found water damage to the floor of the cabinets and some damage to the cabinet walls to the left & right of the unit (photos). I advised the customer of my findings. I placed the unit in diagnostics showing error code F9E1-diverter lost position. Cleared the code and continued with testing and found when the motor comes on, water begins to rapidly leak from the diverter housing. Cancelled testing and drained the water from the unit. I removed and replaced the sump/motor assembly and cleaned most of the debris from under the unit and retested. Unit is operating as designed. No water leaks observed at the end of service, job completed."

"Arrived on site to inspect dryer not taking too long to dry. Upon further inspection, I opened the unit door and pressed the door switch closed and tested the unit. I found the element not illuminating in the back right corner vent. I am ordering the element, thermal fuse, cutoff kit, control and thermostat. Scheduled return service for 09/01/22 to be scheduled with job #352190. No lint observed during service.; ordrng 1 WP3387747 (Element.) and 1 W10909685 (Fuse) and 1 279973 (Cutoff kit) and 1 WP3391914 (Thermostat) and 1 W11525997 (Control)"

"Arrived on site to inspect wall oven lower door issues. I found that inside the outer door glass, liquid had spilled inside and the customer wanted to have it cleaned. I removed the lower door and disassembled the door and cleaned the glass. reassembled and placed the door back on the unit. Job completed."

"Arrived on site to diagnose ice machine not making ice. On arrival customer informed me it does make ice, but it's thin and not as much as they had prior. Ran unit and found pumps working well, good flow on chill plate. Chill plate seemed to have an issue getting a good frost pattern. Checked condenser coils and found them completely blocked with dust and fur. Cleared off condenser coils and found it started freezing ice immediately after. Unit appears to be working as designed at this time. If issue repeats we may have the start of a sealed system failure. Call complete."

"Arrived on site to diagnose refrigerator with warm RC Temps. Examined and checked Temps. Found RC at 50, and FC at 20. Examined evap and found only 2 rungs had a frost pattern due to a sealed system failure. Ordering sealed system parts, sealed system tech needed. Office to schedule; ordrng 1 WP2188823 (Evap) and 1 W10309988 (Compressor) and 1 W11506635 (Access Valve) and 1 Wpw10143759 (Drier)"