"Arrived on site to inspect washer not dispensing detergent. Upon further inspection, the customer advised that they filled the Load & Go dispenser approximately one month ago and have done a few loads but the detergent remains in the dispenser. I placed the unit in diagnostics showing no error codes and then tested the Load & Go and found it operating as designed. I advised the customer that the dispenser will only dispense a certain amount of detergent based on the size of the load of clothing. If its a small load, there will be very little detergent dispensed. I tested the unit min diagnostics and the unit is operating as designed. I checked the concentrate level of the Load & Go and found it at 4x and changed it to 2x and advised the customer of the change. I made recommendations for use and care as well as detergent use. Unit is operating as designed, job completed."

"Arrived on site to install previously diagnosed and ordered parts. Due to the oven vent being damaged, I removed and replaced the vent and installed the missing vent trim and tested. Unit is operating as designed. Job completed."

Arrived onsite for a wall oven that is 25? off. Upon arrival I ran a temperature test in bake at 350?F and found that the unit preheated to 399?F. Low 294?F high 338? and found the average temperature 11? off I calibrated the unit and found the unit operating as designed

Arrest onsite for washer moving. On inspection the unit falls under SP W11684122 off balance basket. Odering basket suspension and returning the control board. Office to reschedule when parts arrive. No water leaks detected. ; ordrng 1 W11172199 (Basket assembly.) and 1 W11217817 (Suspension)

Arrived onsite to install previously ordered parts. Upon arrival I installed the new striker and tested the unit in quick wash and found the unit operating as designed no leaks

Arrived on site to replace dented top. Replaced top. Unit is operating as designed. No leaks present at this time. Job complete

Arrived on site with 2nd man to install previously ordered parts. Removed dryer from top of washer to access control and valves. Replaced main control and both hot and cold water fill valves. Advised customer that hot supply water valve knob is not catching to the valve and there is no hot water available and instructed tenant to use cold water washes for now. Test unit by operating a normal cycle. Unit is operas designed. Job complete

"KCGS356ESS00 Arrived to inspect ignition issues. The customer advised they have had several occurrences where the flame did not ignite when the valve was turned on, past the ignition activation portion of the rotation. The customer has a different type of cooktop in another residence, that is of the type that has automatic flame sensing. The customer advised they do not feel safe with this type and I advised it is a different type of ignition, that does not sense the presence of flame, nor position of the burner knob, but it was operating as designed. I found and corrected the regulator that was not correctly set for LPG. Operational test good, no gas leaks detected during service."

Arrived onsite for bottom trim slanted. Door issue. Replaced oven vent. Verified door is working properly. Call complete.

"Arrived on site to test unit for wet clothes at the end of spin cycle, customer stated that it happens randomly and not on every cycle, customer just completed cycle but unit did not go into spin set to high spin, unit is randomly defaulting into a no spin, recommend replacing control and console, ordered parts rescheduled for 3/14; ordrng 1 W11591400 (Console)"

"WDT750SAKZ0 Arrived to inspect no power. I found the junction box connection incorrect and the cord wires were not wrapped around the fastening screw. After correcting the issue, the unit powered up and operated designed. No leaks observed during service."

"WRF555SDHW01 Arrived to install previously diagnosed and ordered parts. I recovered the system and then removed and replaced the compressor, dye drier and service port. Vacuuming to under 400 microns and allowing additional leak testing time, I found the system held and I then charged with the MFG calculated refrigerant charge of 4.5oz. The unit began cooling as designed. No leaks observed during service."

Arrived onsite to install previously ordered parts. Upon arrival I installed the new suspension and tested the unit and found unit operating as designed (no more squeaking)no leaks

Arrived on site. Talked to Chris from tech support replaced defective heater assemblySr#7738610513

Arrived on site to test unit for console getting hot. Ran unit at 450 for 40mins. Got console temp up to 125. Documented findings with Techline and was advised unit is working as designed and temps are within range. Job complete. SR#7738612056

"On arrival verified complaint of no ice. Ran diag test and found both ice fill and disp fill valve is making noise. Ordering filter housing as it sounds like water hammer, rescheduling for 3/12. ; ordrng 1 WPW10394053 (Housing)"

"KBSD602ESS01 Arrived to inspect no ice. I found the FC at -4 and there was ice within the ice maker mold. The IDI system was malfunctioning and there was no emitter operation. I verified power to both IDI boards and found several of the connectors not fully making contact. I corrected the connector issue and retested, still finding no emitter operation. Removing and replacing the recently replaced IDI boards corrected the issue and I suspect the intermittent connections of the harness connectors as the root cause of failure, due to intermittent line VAC. Operational test good, no leaks observed during service. Warranty applied to service."

Arrived onsite for a dryer with a broken blower wheel. Upon arrival I gained access to the blower wheel and found that there were pieces missing from it. I replaced the blower wheel and tested the unit and found the unit operating as designed

"Arrived on site for noise complaint. Called tech support per tech support and recording of video appears the loud is a vibration noise,removed bottom cover placed hand on heat pan coil found loud vibration noise,found heater pan tube resting on metal bracket by the condenser fan housing,adjusted tube away from metal bracket let unit run no odd noise present. Sr#7738512890"

"Arrived on site to test unit for squeaking sound. Tested unit, found all components engaging properly. Customer stated unit will start to make unusual sounds depending on the load size. Advised customer to keep loads under 40% and if the issue persists to take a video and contact office. Unit is running as designed, no leaks detected, job complete."

"Arrived on site. Replaced defective compressor,3way valve and drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good."

On arrival verified disp leaking air. Replaced spring and arm. Operational test is good job complete. Fee collected in full on previous call.

Arrived onsite for previously diagnosed parts. Installed the wiring harness onto the unit tested the door lock and it is operating as designed. The unit is in the middle of the living room so could do a complete test on the unit.

Arrived on site for dishwasher showing f8E4 led light error flashing on control panel. Upon arrival found no errors in diagnostics stored. Customer pointed out a dent in outer door panel from when unit was installed. Ran unit but couldnt find any leaks under unit. Found water trail on gasket trailing to far to outer sides of gasket and replaced seal. Informed customer they would need to contact whirlpool since cosmetic warranty coverage is past first 30 days. Unit working as designed. Call complete

"Ive gone site for a wash machine that will not agitate. Inspected unit and work area. The customer advised that she followed the whirlpool, self help and advice that she believes she was with her agitator. She showed me how the agitator was just wobbling on the driveshaft. I remove the agitator and found the agitator completely stripped. I went ahead and replaced the agitator and tested the unit. The unit is working and operating as designed. Call complete."

Arrived onsite for a wall oven thats not powering on. Just as I pulled up the customer walked up from the side of the home and stated he just flipped the circuit breaker on and the oven is on now. I tested both ovens and they both reached set point in bake. The customer believes the installers didnt get the breaker turned on correctly. I went over use and care with the customer. Call complete.

Arrived on site for unit giving error code F7E2. Ran test and found washer motor failed. Replace wash motor. Tested and found small drip from left-hand side Due to unit not being level. Leveled unit and re-tested. No leaks present at this time. Job complete.

"Arrived on site replaced gearcase,cam,hub,and suspension rods. Ran calibration and test wash . All checked normal. No water leaks detected at time of service. Job complete"

"Arrived on site to test unit for no console power. Tested unit found it receiving proper voltage. Tested console voltage, console powered on as soon as I tested with leads. Customer also stated unit is making a buzzing sound. Replaced bearings, belt, and tensioner pulley as precautionary. Found loose screws in the bottom of unit cabin. Removed loose screws and debris and tested, unit is now running as designed, job complete."

"On arrival verified complaint of unit not cycling correctly. Replaced gearcase, rotor, and slider as previously diagnosed. Ran calibration and all components tested correctly. Job complete no leaks detected during service."

Arrived on site for dishwasher not working. Found f5e1. During test found unit is not filling with water. Door switch is good. Found water was turned off. Small pan under shut off valve. Turned back on and verified operation. Call complete. No errors. No leaks. 162.36Auth code: C9C93K

"Arrived on site to inspect unit for no heat and long dry times. Upon closer inspection found sensors not reading properly replaced thermal fuse, thermistor fix, and timer. Tested unit unit is running as intended. Advised customer of proper ventilation and airflow of unit. Adjusted vent hose to have less harsh turns. Advised customer if issue continues to have vents cleaned due to heating element cycling on and off and all other components working as intended. Job complete."

"Arrived on site ,replaced console with new console kit that has new control board . Ran diagnostics. All checked normal. Job complete"

Arrived onsite for a dryer that is not drying the clothes properly. Upon arrival I tested the unit and found that it heated and tumbled normally. I ran a airflow test and found no flow (photos) gained access to then exhaust tube and found that the was water on the floor under it (see photos) I removed the tube and found wet completed lint in it. I removed the lint and reinstalled the tube and tested the unit and found that the airflow didnt improve. I advised the customer of my findings and recommended that they have the vets/duct checked/clean professionally unit is operating as designed

On arrival verified complaint of Mw bulb not working. Unit requires being pulled out of wall to replace to diag and repair. Found bulb has broken filaments. Replaced bulb and retested with power. Unit is now functioning correctly. Job complete.

Arrived on site for unit not powering on. Disassembled unit and verified voltage and voltage was good. Checked internal fuse and fuse was good. Found the control was not responding at all. Will need to replace control module. Bringing back elements and display. Office to reschedule ; ordrng 1 W11195475 (Rear element)

Arrived on site for dishwasher not turning on and shut off at random. Upon arrival confirmed ui being unresponsive. Found corrosion around ui control and replaced it. Found unit working as designed. Call complete

"On arrival verified complaint of unit not completing cycle, replaced gearcase, slider, rotor, and stator per previous diag. Ran calibration cycle and diag test. All components activated correctly. Job complete no leaks detected during service."

Arrived on site. Replaced ice container and motor shaft tested ice dispenser unit working as designed.

Arrived onsite to install previously ordered parts. Upon arrival I installed the new fc door switch and tested the unit and found icemaker cycling now

Arrived on site. Hinge inner threads stripped replaced hinge reassembled door hinge assembly tested door operation good.

"Arrived on site to replace damaged door handle. Upon arrival realized door handle did not fit, the holes did not line up, pictures included will need to order the correct part and return. Office to reschedule. ; O-emld tckt"

Arrived on site for a washing machine. That is not starting cycles. Inspected unit and work area. The customer advised they cant get the unit to do anything at all. I found the lights come up and display when you push the start button nothing was happening. I ran the unit into diagnostics and could not get the start button to activate any testing or activate error code entries. I went ahead and replaced the control and checked all my loads. Found all components within range. I tested the unit in an auto test and the unit began to work and operate as designed. I test the unit in a normal wash cycle and found the unit starting to spin and fill with water. The unit is working and operating as designed. Call complete.

Arrived on site for a refrigerator that is not dispensing water very well. Inspected unit and work area. The customer advised that shes only had this unit for six weeks and that they have never been able to get the water to dispense at a good rate. I confirmed the customers complaint And removed the filter. I used a bypass To test the water without the filter and found similar water flow. I checked behind the unit and found that the unit was on a copper tube with a twist handle. I twisted the handle and test the unit with the unit pulled out. Found water flow coming through the unit. I pushed the unit back and tested it again. Found little water flow. I found that the waterline coming from the back was causing the fill tube to bend and pension. Self shot. Whenever the unit was pushed back in place. See photo. I advised the customer that they will need to figure out an alternative waterline situation due to the inability to push the unit back properly. The unit is working an operating as designed. Call complete.

Arrived onsite for previously diagnosed parts. Installed the damper and thermistor and took the heat gun to the reservoir and unfroze it. The water dispenser is working and the icemaker is working. The unit is operating as designed and no water leaks detected during service.

"Arrived on site for dryer not turning on. Found no power at outlet. Found the breaker was tripped. Reset breaker and verified voltage., heater pulls 23 amps. Motor pulls 4 amps. Not enough to trip breaker replaced main control as precaution. Advised customer if problem still continues then breaker needs to be changed. Call complete."

"Arrived on site for dishwasher not working and giving codes. Found fae4, f8e1. Diagnostics did not even get pass first step. Removed from counter, Removed and replaced sump/pump assembly. Verified operation. No leaks. Call complete."

Arrived onsite for unit not working. On inspection the unit would power up but would not start a cycle. I could hear the latch trying to latch with no luck.i ohmed the latch out in it was good. I installed a new latch and the unit is working as designed it completed the diagnostic cycle with no issues. Washer is operating as designed and no water leaks detected during service.

"Arrived on site to test unit for thumping sound. Customer stated unit was making sounds out of the exhaust for a few hours then stopped. Tested unit, all components are engaging and unit is heating. Could not replicate sound she was referring to. Unit is running as designed, job complete."

"Arrived on site to install previously diagnosed and ordered parts. Due to the sealed system failure, I disassembled the unit and removed and replaced the compressor, evaporator, access valve and NON UV drier and vacuumed the system. Pressures held good at -30/0. Installed 5.75oz of R134a refrigerant and tested the unit in diagnostics. When I tested the cooling system, pressures were at 0/100 and the water on the evaporator froze. I retested the unit in regular ice making mode and my pressure reading was 0/110psi. Unit made a good slab of ice and the cutter is currently cutting it. Unit is operating as designed. No water leaks observed during service, job completed."

"Arrive on site to install previously diagnosed UI. Replace UI and tested, all components are engaging, unit is running as designed, no leaks detected, job complete."

"Arrived on site to inspect unit for leaking from dispenser. Upon closer inspection found we had wrong model number, also found valve weeping but had incorrect valve with me. Will need to order valve and dispenser and return. Also ordering dispenser parts due to unit dripping from ice flap door. Office to reschedule. ; ordrng 1 W11645245 (Valve) and 1 W11678832 (Door ice) and 1 W11397167 (Retainer)"

Arrived onsite for a refrigerator that is leaking inside of the freezer. And RC. Upon inspection I found that the drain pan was clogged i removed the clog and leveled the unit and tested that the drain did drain water out of the unit and found that it did without leaking. Unit is operating as designed

Arrived on site to test unit for burners not igniting. Test unit and found shorted wire to switch harness. Secured wire test unit and unit test good job complete

Ive done site for a dryer that has a broken knob. Inspected unit and work area. Customer advised the dryer timer. Has always been hard to turn since they bought it but it finally broke the knob. I did confirm the customer complaint and replaced both the knob and timer. I tested the unit I tested the unit in the unit is working and operating as designed. Call complete.

"Arrived on site to replace left cooktop harness diagnosed on previous trip. Replaced cooktop harness that had a loose molex connection, also replaced switch due to burn marks on unit. Tested unit, unit is working as intended. And no longer sparking at switch. Job complete."

"Arrived on site to inspect unit for not drying clothes. Upon closer inspection found unit had proper voltage, and was heating and tumbling. Checked air flow at unit and at exit point outside of house airflow seems fine. Saw unit vent hose had many sharp turns and pinches. Readjusted vent to have less turns and easier travel path. Replaced thermistor fix and hi limit stat due to when oh it components unit did not sit on a single number it jumped around. Tested unit, unit is running as intended. Job complete."

Arrived on site for washer not starting . Found latch broken . Ording latch . No water leaks detected at time of service . Return 3/11 ; ordrng 1 W11513248 (Latch)

"Arrived on site for not drying/ heating water. Upon arrival, ran diagnostics and there are no saved error codes. Test heater has Resistance of 13.4 ohms and is pulling 8amps when energized on step 6 of diagnostics. Found customer has never used rinse aid. Explained the benefits of using rinse aid. Unit is operating as designed. No leaks present at this time. Job complete"

Arrived on site to replace tub and hinges. Will need to reschedule with customer for 2 hour job. Office to reschedule ; ordrng 1 2hourjob (2 hour job)

Arrived on site to test unit for no power. Found unit does not have a power cord. Ordering cord and office to reschedule. ; ordrng 1 W11365014 (Power cord) and 1 W11365011 (Power cord)

Arrived on site to test unit for oven not heating and RF and LF bezels switched. Switched bezels and found oven igniter not connected. Secured connection and tested to 300 with no issues. Unit is now working as designed. Job complete.

Arrived on site for range showing f2e1 on control board. Upon arrival confirmed failure in ACU and replaced it. Tested oven and found it heating as designed with no errors call completed

"Arrived on site for washer not spinning/agitating correctly. Upon arrival found no errors. Found agitator loose. Replaced agitator, cam, cap, and screw. Found Asher working as designed with no leaks. Call complete"

Arrived onsite for a refrigerator with damaged door but the door handles are damaged too will need to order the handles and return to complete call the refrigerator is in another unit next tech please speak with maintenance manager.reschedule 03/21/24; ordrng 2 Wpw1067233 (handles)s and 2 Wpw10672338 (Cover)s and 2 Wp489357 (Screws)s

Arrived onsite for a range with a damaged cooktop. Upon arrival I found this to be turned but I didnt find any evidence of a impact to the top. I replaced the cooktop and tested the unit and found unit operating as designed

Arrived onsite to install previously ordered parts. Upon arrival I installed the new module and found the unit operating as designed

"Arrived on site for a washing machine. That is not completing cycles. Inspected unit and work area. The customer stated that after the previous repair, they have had multiple loads not finish out the spin cycle. They advise they have had certain loads finish but that its not as consistent as it used to be. I checked the suspension and found the suspension was good. Around the unit through diagnostics and did not find any stored error codes. I ran the unit through an auto test and found the unit working in operating as designed. I did find the washer unlevel and leaning up against the back panel, potentially contributing towards off-balance issues. I adjust the feet on the washer and tested the unit. Found the unit working and operating as designed. The customer then stated that theyve only had four loads go off balance, but one of them was a set of towels, and another set of sheets. I did advise the customer that their unit will go off balance from time to time due to unbalanced loading. I advised her that light loads and bulky loads will have more likelihood of that happening. I did advise her that if she has any problems with her washer, to run a normal wash load of clothes, and if the unit finishes out the cycle, it wouldve been an issue with the previous load. The unit is working and operating as designed. Call complete."

Arrived on site for dryer not heating. Upon arrival found dryer element grounded but other stats and fuses working as designed. Replaced element and found dryer working as designed. Call complete

Arrived on site to inspect unit for dents on door. Upon closer inspection found new door had worse dent then the original. Will need to order new door and return. Office to reschedule. ; ordrng 1 W11575716 (RC door)

"Arrived on site to test unit for unit not starting, tested unit found buttons on console and HMI are not lining up properly causing inconsistent cycle activation, will need to replace console and HMI control ordered parts office to reschedule ; ordrng 1 W11700549 (Console) and 1 W11675701 (HMI control)"

"Arrived on site for no lights. Diagnosed a defective led module,per service pointer removed all leds,installed updated leds all leds working as designed. AUTHO S84638 ; used 4 W11632139 ( Led module) from stock"

"Arrived on site to test unit for oven not working, tested unit found F1E1 error flashing, internal board failure, will need to replace control to fix issue, ordering control and sensor, customer is requesting technician AM only office to reschedule ; ordrng 1 W11620481 (Control) and 1 WPW10181986 (Oven sensor)"

"Arrived on site for not making ice. Upon arrival, inspected unit. Ice maker mold is free of ice and water. Ran ice harvest test and will not respond. Confirmed 120v to icemaker. Need to replace icemaker. Replaced icemaker and bail arm. Test unit and unit harvested and called for water correctly. No leaks present at this time. Job complete"

"Arrived on site to inspect venthood noises. Upon further inspection, I tested the unit and found the damper door going outside is rattling and advised the customer that the builder would need to address that issue. I continued to test the unit and could hear a random rattle noise intermittently when I would turn the blower off. I am ordering the blower and office to schedule with ticket #406224 once all parts arrive. ; O-emld tckt"

Arrived on site to test unit for upper rack not coming all the way out. Found adjuster on right side wheel not sitting in the track making rack not come all the way out. Secured the wheel correctly in to the track test unit and unit test good Job complete

"Arrived onsite for dishwasher not working. On inspection found 4 errors F5E3,F4E3,F7E1,FE ran diagnostics cycle and the water did not get pumped through the spray arms. Installed new pump and reran diagnostic cycle and the unit completed the diagnostics with no issues and the heating element was 7.4amps. No water leaks detected during service."

Arrived on site for dishwasher to turning on. Upon arrival confirmed failure. Found 120vac from terminal to ACU but ACU not send8 g any power to ui. Replaced ACU and tested unit. Found no leaks and dishwasher working as designed. Call complete

Arrived onsite for f8e4 on first cycle. Found left side trickle leak from tub seam. Repaired tub seam. Unit is now operating as designed. All checks good. Advised customer on repair.

"Arrived on site for top left door does not close completely. Upon arrival, inspected unit and top left indeed is not closing correctly causing door switch to intermittently not catch. During removal of door found left side hinge is a little to far inside cavity. Am able to get hing out. Replaced both left and right hing and have same result. Found left side receiver is not flush with cavity like the right side. Tried making a small adjustment but there is no change. called techline for assistance. Spoke with Robert. Am told that as of 11/2023 the receivers are no longer serviceable. Unit is deem in warranty, not serviceable and customer needs to call customer service. SR# 7738607083"

Arrived onsite for inner bake ring failure and replaced both the switch and the element due to combined symptoms for both failures.

"Arrived on site to test unit no power, tested unit found breaker tripped, ran diagnostics cycle with no issues, spoke to maintenance and found that this unit is randomly looses power and acts erratically, replaced control as precautionary and advised maintenance if it happens again then breaker will need to be replaced, at this time unit is running as designed, no leaks detected job complete"

Arrived on site to replace faulty gearcase. Replaced and tested. Unit is functioning properly. Job completed .

"Arrived on site for ice machine not cooling, not making ice. Confirmed full frost pattern on coil,but no water running over it. Reservoir full. Replaced recirculating pump. Verified operation. Call complete."

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. I checked the heater through the freezer harness, and found the heater within range. I found the evaporator fan and evaporator thermistor out of range. I replaced the evaporator fan, evaporator, thermistor, user interface, and control and tested the unit. The unit began to work and operate as designed. Call complete."

Arrived on site to replace door and arms. Replaced all parts test unit and unit test good job complete.

Arrived onsite for a washer with the water not draining. The customer stated that all her clothes were wet and sill in water and they removed the clothes and left the home but when they returned the washer had drained. I tested the washer and checked connections finding nothing wrong and the machine working as designed in the service cycle. I went over loading and detergent use with the customer. There were no water leaks present at the time of service. Call complete.

Arrived on site to replace console. Replaced console test unit and unit test good job complete.

"Arrived onsite washer making a noise. Ran unit in diagnostics mode and the customer said that it quite now. He showed me a video of the noise. The noise is from the agitator going back and forth, explained to the customer that the noise he is hearing is normal. I informed customer that the unit sounds different when there is clothes in the washer. The unit is operating as designed and no water leaks detected during service."

"Arrived on site to inspect unit for broken spray arm. Upon closer inspection found spray arm melted into 3 separate pieces. Replaced spray arm tested unit, unit is running as intended. No leaks present at this time. Job complete."

Arrived on site to installed new tub wheel and stopper. Instead both parts on the right side for top rack test unit and unit test good job complete.

"Arrived on site for cooling complaint. Found freezer not freezing correctly,checked lower section of evaporator no dye,removed compressor cover found small trace of dye and oil on manufacture weld joint,repaired weld joint,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good. ; used 1 Wpw10143759 (Drier) from stock"

"Arrived on site for vent hood shaking. Found motor has a shake when in medium speed. Attempted to replaced blower motor but found entire vent casing moving with motor. Vent case or housing does not look to be properly attached to wall as side is hanging, refer to builder to correct issue, then we can replaced blower. ; O-emld tckt"

"Arrived on site to inspect unit for agitator coming off. Upon closer inspection found agitator walked itself loose and got damaged while cycle continued. Replaced agitator, screw and dispenser, tested unit, unit is running as intended. No leaks present at this time. Job complete."

"Arrived on site to inspect unit for not drying properly. Confirmed unit had heat, and was tumbling. Element is cycling on and off as designed. Checked airflow coming out of unit, it seems to be restricted and not flowing properly. Advised customer to have vents cleaned. Job complete."

Arrived on site for rattling dryer . Found unit very noise when tumbling . Ordering sound pads and noise kit per WP pointer . Also will need second man due to stacked and in drain pan . Call to set return . ; ordrng 1 W11401018 (Noise kit) and 1 2man and 6 Dryersoundpadss

"Arrived on site to inspect washer noises. Upon further inspection, the customer provided a video of the noise they were experiencing and based off the video provided, it appeared that the unit was off balance due to the placement of the clothing. I placed the unit in diagnostics showing no error codes and tested. Unit is operating as designed other than a slight screeching noise I heard when the basket ramped up in speed in the spin cycle of testing. I contacted techline and spoke to Bruce and advised of the complaint, the history of the unit and my findings today. I tilted the unit back and removed the pulley shield and found debris on the belt and pulley and advised a Bruce of my findings. Bruce recommended replacing the belt and cleaning the pulley and motor pulley and provided SR#7738607434. I advised the customer of my findings and conversation with the manufacturer. I advised the customer that I am ordering the belt and scheduled return service for 03/11/24. No water leaks observed during service. ; ordrng 1 W11239857 (Belt)"

Arrived onsite for incomplete combustion. Determined oven burner was not straight and was resulting in complete combustion. Made adjustment to straighten burner. All checks good. In event of repeat failure. Please regulator valve and oven burner.

Arrived onsite for a refrigerator with a rattling or vibration noise. The customer played me a video and the noise was refrigerant noise entering the evaporator. I inspected the evaporator and found the sound pad barely hanging on the evaporator and in the wrong location. I installed the pad where the capillary enters the evaporator. I tested the refrigerator and the noise is muffled now. I went over using crushed ice and adjusted the doors for the customer. I explained to the customer that there tile at the rear of the refrigerator was out of level from left to right and they would need to roll the refrigerator up on a shim to get it any closer. Call complete.

Arrived one for price diagnosed parts. Installed the door on the dishwasher. Ran unit in diagnostics mode with no issues and no water leaks detected during service.