Arrived on site to test unit for not draining properly. Found glass was stuck in pump. Replaced pump(W10876537) and completed diagnostics with no issues. Found drain hose had no drain loop. Created high drain loop. Unit is now working as designed. No leaks detected. Job complete.

"Arrived on site to diagnose dishwasher that has several lights out, doesn't start when syart is pressed. Customer slaps clarified that sometimes it had started running on its own at random. Found start button only, unresponsive. Was able.to enter diagnostics and found F2E1 error for stuck key, which seems to he start key. Unit needs a new Control (which houses the UI) to resolve. Updated unit to proper engineering digit, which required correct control to be ordered. Unit did progress in diagnostic cycle ok with no issues. Ordering control, return visit set for 2/24. ; ordrng 1 W11637583 (Control/UI)"

"Arrived on site for ice not dispensing correctly. Upon arrival, inspected unit and found lower coupling and mounting plate chute has failed. Replaced coupling WP2220458, and chute WPW10293212. Test unit and is operating as designed. No leaks present. Job complete"

On arrival verified complaint of unit will start but then shuts back off. Ran error codes and found f4e3 wash motor. Ran diag and found wash motor is getting voltage but not activating. All other components are activating correctly ordering W11665769 sump assy. ; ordrng 1 W11665769 (Sump assy)

"DU915PWPS0 Arrived on site for unit not starting. Upon arrival, customer stated they would have to press buttons multiple times to start. Upon closer inspection, found burnt door switch (picture attached). Receiving 120V to the switch. Ordering 3369325 switches (2). No water leaks detected at this time. Office to reschedule ; ordrng 2 3369325 (Switches)s"

Arrived on site to test unit for constantly draining. Found pressure switch in control is faulty. Replaced control(W11603810) and completed diagnostics with no issues. Unit is now working as designed. No leaks detected. Job complete.

"Arrived on site for customer complaint of unit not making. Ice and loud noise. Found no water entering unit. Found water level sensor and harness corroded as well as no power getting to valve in diagnostic mode. Ordering pump assembly with sensor, harness, control, and valve. No one on site to sign. ; ordrng 1 2313702 (Pump assembly with water level sensor) and 1 WP2310092 (Harness) and 1 WPW10226156 (Control)"

Arrived on site for unit not heating. Upon inspection tested voltage and air flow both checked out good. Unit is heating element incoming on. Customer uses sensor dry.also customer 8nformed me they don't dry alot and over fill unit. Informed customer to use time dry and to lighten load size. Customer will try recommendation and monitor. No parts used job completed

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the control panel and UI and tested in diagnostics showing no error codes. Unit operated as designed. No water leaks observed during service, job completed. W11460908, W11632709"

"Arrived on site to test unit for not heating, tested unit found failed timer, replaced and tested, unit is now running as designed job complete installed W10857612"

"KDTE204KPS1 Arrived on site for unit flashing F8E4. Upon arrival, proceeded to enter diagnostics and found Normal light not illuminating. About to enter diagnostics and found unit running within specs. Upon closer inspection of drip pan found water present (picture attached). Customer is using Cascade pods. No water softner used in home. Continued to closely inspect unit and found leaks however, found gasket swelling on inner door (picture attached). Ordering W11622500 console and W11559689 inner door. No water leaks detected at this time. Office to reschedule ; ordrng 1 W11622500 (Console) and 1 W11559689 (Inner door)"

"Arrived on site for dental on door. Found dent on left side of door. Will need to order door. After speaking with customer and watching video I determined noise to be from damper, replaced damper, verified operarion. Advised office will call to schedule for door, WPW10594329; ordrng 1 W11661560 (Left door)"

"Arrived on site to test unit for noise. Upon arrival customer presented issue, when cycle is started there is a low pitch rumble noise throughout the cycle. Gained access to internal components, found left roller bearing is seized. Replaced roller bearings using the repair kit (4392065) and tested, noise slightly subsided but is still present. Inspected and found rear bulkhead has bare metal due to when the seal came loose from the drum. Also drum is out of round. Will need to order drum and rear bulkhead as precautionary if needed. Ordering parts, office to reschedule. ; ordrng 1 W10899578 (Drum) and 1 W10828431 (Rear bulkhead)"

WED5000DW2 Arrived on site for a dryer making sounds. On arrival verified issue replaced repair kit and tested product works as it's designed no sounds.

Arrived on site to test unit for flames not adjusting from high to low. Home has not been closed on yet and is still under construction. Adjusted flames to recommended and unit is now working as designed. Contractor not present for signature. Job complete.

Arrived on site to test unit for RF switch smoking. Found molex was melting causing issue. Cut molex out and used space connections to correct harness. Replaced switch(W10857622) and unit now working as designed. Job complete.

WDT730HAMZ1 Arrived on site for a dishwasher with power issues. On arrival verified issue dishwasher not powering on . Replaced control board tested product works as it's designed no water leaks visible from main water supply.

"NED4655EW1 Arrived on site for a dryer, not heating. On arrival verified issue further inspection found outlet not reading correct polarity. I asked client if they could flip the breaker on and off . I then checked polarity, and it was reading correctly. Instructed client to notify landlord to look into the issue no parts used product works as it's designed."

Arrived on site to test unit for no ice production from RC ice maker. Found error E5. Replaced ice maker(W11658802) and triple valve(W11579561). Unit completed harvest cycle. Ice maker filled as designed. No leaks detected. Job complete.

DU840SWKQ0 Arrived on site for a dishwasher with no power. On arrival found product was power off at the switch product working as its designed no water leaks visible from main water supply. Instructed client the switch powers off dishwasher for safety reasons no parts used.

Arrived on site to replace thermal fuse. Replaced thermal fuse test unit and unit ore heated to 350? and blower working at this time. Job complete. Advised customer that if the thermal fuse goes out again they will need to replace the blower due to blower not working at 100% at high temp. Thermal fuse blew when customer was using self cleaning.

"Arrived on site to inspect microwave oven combo unit error code. Upon further inspection, I placed the unit in diagnostics showing error code F1E6-magnetron error. I pulled the unit out and gained access to the magnetron and inverter board and found the wave guide burnt at the top (photo). I removed the magnetron and found it burnt as well (photo). I advised the customer of my findings and advised i would have to call the manufacturer on Monday to report my findings and create a file. I reassembled the unit and removed the microwave fuse for safety. I advised the customer that the oven is still operable. Also advised that once I receive the file number, I would text the number to the phone number on the ticket and someone would contact them within 3-5 business days to discuss a resolution. Job completed"

"Arrived on site and replaced control(W11328373), appliance manager(W11317945), both ui boards(W11492266) and wifi board(w11234290). Heated both ovens to 350 with no issues. Unit is now working as designed. Job complete."

WTW4855HW1 Arrived on site for a washer not working correctly. On arrival I ran diagnostic no error codes client complaint was clothes going to one side then getting off balance product was balanced when i arrived. . I replaced control board I've already replaced all other parts nothing more to replace. I calibrated and tested product its working as its designed i made sure it was balance don't see any issues at all . If there is a call back please send another tech for a second opinion.

"Arrived on site to replace previously diagnosed condenser fan, replaced and tested, unit is now running as designed no leaks detected job complete installed W10124096"

Arrived on site to test unit for RC not cooling. Found evap motor not engaging but receiving proper voltage. Replaced evap motor(WPW10464673). Unit is now working as designed. No leaks detected. Job complete. ; ordrng 1 W11087463 (Damper)

"Arrived on site to test unit for not producing ice and lights not working, customer stated that unit still had warranty but he is still working to get that Information, advised customer that when he gets that installed he can rescheduled, no service provided no fee collected"

"Arrived on site to test unit for not working properly, tested unit found wash motor not engaging, replaced sump and tested, unit is now running as designed, no leaks detected job complete installed W11613480"

Arrived on site to test unit for noise. Verified noise was diffuser. Replaced diffuser(W11236851) and unit now working as designed. No leaks detected. Job complete.

"Arrived on site to test unit for not spinning, tested unit found broken belt, replaced all parts from repair kit and tested, unit is now running as designed job complete installed 4392065"

"Arrived on site to inspect dishwasher error code. Upon further inspection, I placed the unit in diagnostics showing error code F8E4-leak, F9E2-drain pump failure, and F2E1-UI stuck key. Cleared the codes and continued with testing and the unit operated as designed. I checked for error codes at the end of testing and found FAE2-vent motor failure. I gained access to the drain pan under the unit and to the vent inside the door. I found water in the drain pan and the vent motor extremely hot. Also found the customer has a water softener system and are using the incorrect detergent as there is detergent build up on the element and at the base of the door in the tub. I removed and replaced the float switch assembly and retested and at the end of testing, I found the vent error and drain pump error again. Also, found the control panel lifted on the right side as the plastic mount is broken which could be the issue for the stuck key error if liquid has gotten inside on the UI. I am ordering the control panel, main control, vent, and drain pump, along with CNOTE-LSO PER CUSTOMER REQUEST and office to schedule return service. No water leaks observed during service. ; ordrng 1 W11414073 (Vent) and 1 W11629912 (Main control) and 1 W11622495 (Control panel) and 1 CNOTE (LSO PER CUSTOMER REQUEST) and 1 W11412291 (Drain pump)"

"Arrived on site to replace previously diagnosed part. Replaced ice maker (W11700250) and ran a harvest cycle. Ice maker harvested and filled properly. Unit is now running as designed, no leaks detected, job complete."

"Arrived on site to replace previously diagnosed part. Replaced control (W11603810) and applied power to the unit, drain pump did not engage immediately. Ran a diagnostic cycle, all components are properly engaging. Ran a calibration cycle successfully. Unit is now running as designed, no leaks detected, job complete."

"Arrived on site to test unit for squeak sound. Upon arrival customer stated during the spin the unit will make a squeaking sound. Tested unit and found during spin the squeak is present. Removed wash plate and basket and applied grease to the gear case tub ring internals. Reassembled unit and ran a spin, squeaking has ceased and unit is now running as designed, no leaks detected, no parts installed, job complete."

"WFES3530RS0 Arrived on site for a range tripping breaker. On arrival verified issue no parts were sent with me . I will be ordering control board, bake and, broil element. Office to reschedule for client. ; ordrng 1 W11707168 (Control board) and 1 W10856603 (Broil element) and 1 W11182108 (Bake element)"

"Arrived on-site to test unit for filter not staying in, customer was not sure if she put enough force to close the door but was afraid to push harder thinking it might break, tested unit did not find any issues with the filter housing, demonstrated to customer how to properly install the filter, unit is running as designed no leaks detected job complete no parts installed"

WED5100HC3 Arrived on site from previous tech to replaced panel. On arrival found panel was the wrong part again I'm ordering new part and and office to reschedule. Please help order correct part. Marcone has only gas panel not electric .; O-emld tckt

Arrived on site to test unit for unit leaking. Test unit by removing the from panel and found leak coming from dispenser. Will need to replace the inner door due to rust and new dispenser. Rescheduled for 2/21 for AM per customers request ; ordrng 1 W11559689 (Inner door) and 1 W11412300 (Dispenser)

"Arrived on site to inspect washer with lid locked and nothing working. Upon further inspection, I found the unit display flashing the error code F9E1-long drain. I placed the unit in diagnostics and cleared the code then tilted the unit back to find the lower main harness had been re-wired at the drain pump. The tub was full of water at the time of arrival. I tested continuity at the drain pump harness and found it was bad. I tested the drain pump and it is within ohms range. I removed and replaced the lower main harness and tested the unit on a drain and spin cycle and the unit failed to drain. I tested the control at the J6 connector and found no voltage going to the pump. I removed and replaced the main control and retested and was able to get the water drained from the unit. Calibrated the unit and tested in diagnostics and unit is operating as designed. No water leaks observed during service, job completed. W11513246, W11643701"

"Arrived on site to replace previously diagnosed part. Replaced control (W11607637) and applied power, drain pump did not immediately engage. Ran a diagnostic cycle, all components are properly engaging. Ran a calibration cycle successfully. Unit is now running as designed, no leaks detected, job complete."

"Arrived on site to test unit for open close door error. Found upper switch broken, replace switch test unit and unit test good job complete. W10211974"

MEDB765FC0 Arrived on site for a dryer making nosies. On arrival verified issue heard nosies coming from the pulley. Replaced repair kit and tested product works as it's designed .

"Arrived on site to test unit for ice not dispensing. Upon arrival customer stated water will constantly enter the bin causing ice to clump up into one big block. Verified issue, removed housing and found major ice buildup around the fill funnel area and onto the ice maker frame. Once ice built up and the ice maker started a harvest, tray clipped the ice causing the ice tray to break. Removed ice and replaced ice maker (W10873791). Ran a harvest cycle and a fill, when filling noticed spray pattern was being affected by calcium deposits in the fill funnel. Cleared out deposits and test again, ice maker is now filling properly. Unit is hooked up to an under the counter RO system and pressure is slightly too low. Advised customer to get the pressure issue resolved for the fill to work at its optimal performance. Unit is now running as designed, no leaks detected, job complete."

Arrived on site to test unit for unit not washing. Test unit and found unit fill in with water and going through the cycle but water not circulating. Test motor and motor getting correct power but not coming on. Replaced sump and motor test unit and unit test good no leaks present job complete. W11665769

Arrived on site to test unit for unit not washing. Yes tumor and unit filling with water and going through the cycle but not circulating the water. Test motor and motor getting power but not engaging. Replaced sump and motor test unit and unit test good no leaks present unit circulating water job complete. W11613479

Arrived onsite and found unit operating with failed lid. Cracked at the left hinge. Replaced the lid. Unit is now operating as designed. W11259006

"Arrived on site to replace previously diagnosed parts. I replaced motor, capacitor, and lower harness, unit tested good."

"On arrival verified complaint of unit, not making ice ran diag test and confirmed ice maker error code E2 motor has lost position. Verify temperatures are zero degrees in ice maker section and freezer. Unit is intermittently. Making ice water valve is working correctly replace ice. Maker and verified function of ice maker unit is now working as designed. Job complete w11658802"

"Arrived on-site for unit making noises. Previous tech had recommended replacing bottom base and front panel. Replaced front and bottom panel as well as blower wheel and motor due to metal vibrating sound. Reassembled unit and tested noise is no longer happening. Unit is functioning properly and as designed to job completed. Parts used w11234001, w11327190, w11215531, w11490883. No one on site for signature"

Arrived on site to test unit for loud talking noise. Found condenser fan was hitting against housing. Tightened bolts and secured with zip ties. Unit now working as designed. Job complete.

"Arrived on site for unit not operating. Upon arrival, test unit on all cycles and all cycles begin operating correctly. Instructed customer to on detergent use and being sure lid is closed once unit is started. Can not duplicate an issue of not operating. Unit is operating as designed. No leaks present. Job complete"

Arrived on site to install ordered parts. I installed 2 oven racks. The oven is working as designed. W11218798 x 2

Arrived on site to repalce damaged FC door. I went to replace the damage FC door and found the door i arrived with was damaged. Also f9und the RC door was damaged as well. I am ordering both doors and the nameplate and office to schedule return service when doors arrive. No water leaks observed during service. ; ordrng 1 LW10904379 (Left FC door) and 1 LW10912075 (Right RC door) and 1 W11223753 (Nameplate)

"Arrived on site for a washing machine.That is making abnormal sounds during agitation. Inspected unit and work area. The customer advised that it sounds like a huge grinding sound coming from underneath the washer. I tilted the washer back and found the splutch assembly melted, indicating a drive shaft or shifter issue. I also found the cam and belt worn. I replaced the gear case, belt, splutrch assembly, and shifter. I tested the unit and found d the unit working and operating as designed with no abnormal sounds present. Call complete. W11449840, W11481722, W11239857, and W10721967."

"Arrived on site to test unit for not working properly, tested unit found water in tub and drain pump not engaging, inspected harness and found it broken, replaced harness and tested, but lid lock it just clicking but not engaging, inspected and found it broken, replaced latch and tested unit is now running as designed no leaks detected job complete installed W11626074, W11670519"

"Arrived on site to test unit for leaking water, tested unit found wash motor leaking, will need to replace sump to fix issue, parts are with different tech, rescheduled for 2/21; schdld next appmnt for 2/21 FRI !"

Arrived on site to drop off drain hose. Left drain hose on swing. Job complete. W11414944 no on here to sign

"Arrived on site to follow up on sealed system repair. Removed compressor and drier and installed new. Cut out lok ring on condenser to yoder loop line. Added a sleeve. Pressure tested with nitrogen and found no leaks present. Vacuumed down and verified good vacuum. Charged to spec and verified unit started cooling. Unit working as designed. Parts used - WPW10143759, W115066365, W11580057."

Arrived on site to install previously diagnosed part. Inspected unit and work area. I replaced the freezer door switch and tested the unit. I found the unit dispensing water and operating as designed. Call complete. W11396033.

WRS321SDHZ08 Arrived on site from previous visit to install parts. On arrival I installed icemaker and ice door . Tested product works as it's designed no water leaks visible from main water supply.

"Arrived on-site for f6 e1 error code. Upon arrival customer had unit unplugged for over a week. Was also not sure of exact code being displayed. Ran diagnostics checked for error codes none where saved. Customer mentioned opening door mid cycle and noticing alot of suds inside unit and some water on floor. Customer did inform me he pre washes all his dishes before putting them into dishwasher. Possible over sud issue instructed customer not to pre wash, to allow detergent to take affect. Customer will monitor use asked customer if issue happens again to take video to capture error codes. No leaks present at this no parts used job completed"

Arrived on-site for oven not heating properly. Tested temp average and it wasn't calibrated right. Calibrated oven and educated customer on how to calibrate as well. Call complete no parts used

"Arrived on site for tripping breaker, upon arrival, contacted Techline and spoke with Jeremy. Tech advised to Check amp draw and voltage while in idle mode and under load. Got L1 123. L123,L1-2 246,N-G 0. L1-L2 pull 10.9. All readings are good All test are good. Need to replace both elements and control. SR# 7740958684. Replaced control W11696067, baker element W11182108, and broil element W10856603 . Preheat oven to 500 and unit preheated correctly. Allowed unit to continue for required time for burn off. Unit is operating as designed . If issue continues it is recommended to replace breaker.Contacted SAFTEY and spoke with Sheryl. Notes were taken MfrRef # 7740903773"

"Nate SR# 7740959949Arrived on site for tripping breaker. Upon arrival. Test polarity with unit idle and under a load. Got L1 123,L2 123,N-g 0, L1-L2 246. L1and L2 pull 10.7 amps. Contacted tech line to report findings. Spoke with Nate. Explained all voltage checks and amp draws. All readings are good. Need to replace both elements and control. If issue continues it is recommended to replace breaker. SR# 7740959949. Replaced control W11696067, baker element W11182108, and broil element W10856603 . Preheat oven to 500 and unit preheated correctly. Allowed unit to continue for 40 minutes for burn off. Unit is operating as designed. Job complete. Contacted SAFTEY and spoke with Sheryl. Notes were taken. MfrRef # 7740903658"

"Arrived on site to inspect range with one burner switch crackling when turned on. Upon further inspection, I gained access to the infinite switch for the right front burners and found scorched marks inside the switch. The contacts within the switch are failing. I replaced the switch and tested the unit. It is now operating as designed. WP3149400"

"Arrived on site for continued issues of error code F0-E2. Also customer states that is getting a clicking sound from agitator. Upon arrival, customer is running a Regular-Quick cycle. Observed cycle and found during last 8 minutes during spin portion of cycle, unit fills and drains at same time over and over again. Need to replace control. Replaced control W11543998. Test unit running another Regular-Quick cycle and did not find any unusual sounds during agitation. Unit is now operating as designed. No leaks present at this time. Job complete"

Arrived on site with 2nd man MA. Down stacked dryer to access washer controls. Found main control has failed. Replaced control W11578225. Test unit and is operating as designed. No leaks present. Job complete

Arrived onsite and found unit operating with failed cooling function. Compressor not running. Found proper voltage to the inverter 102vac and 7vdc on the command line. Replaced inverter in case of failed inverter. No change in symptoms. Ordering sealed system repair compressor replacement. Office to reschedule. ; ordrng 1 W10832994 (Compressor) and 1 W11506635 (Access valve) and 1 Wpw10143759 (Dye drier)

"Arrived on site to test unit for no power, tested unit found no incoming voltage, inspected breaker and found it tripped, reset and tested but during preheat it tripped again, explained to customer that unit needs and burn off cycle that requires 2 hours but customer does not have the time, explained to customer how to preform the burn off, after the burn off has been completed and the breaker trips then before calling us back the breaker needs to be replaced, at this time job complete no parts installed"

"Arrived on site formdryer notmdrying properly. Found dryer did not have a good draft, explained to customer that vent trap must be cleaned everything time and then the vent in wall need t look be cleaned. Removed vent hose and clear it. Working as designed. Call complete."

"Arrived on site to test unit for cycle not starting. Upon arrival customer stated the start button falls through not allowing cycles to be started. Tested unit, verified the button is falling through, secured with tape for the time being. Ran a diagnostic cycle, heard a sound right before the spin. Will need to order a new console, control, splutch, actuator and capacitor. Ordering parts, no parts installed, rescheduled for 02/21.; ordrng 1 W10888103 (Console) and 1 W11603811 (Control) and 1 W10721967 (Splutch assembly) and 1 W11481722 (Actuator) and 1 W11428524 (Capacitor)"

"Arrived on site ro inpsect refrigerator not cooling properly. Upon further inspection, I checked the temperatures and measured FC56 and RC56 . I gained access to the compressor and measured amp draw while it was running, measuring 0.54 amps. All fans are operating fine, and I verified that the sensors and damper are good. I gained access to the evaporator and found that there's no frost pattern on the evaporator after having the compressor running for at least 30 minutes. The refrigerator has a sealed system issue. I am ordering the compressor WPW10466675 evaporator WP2188823 access valve W11506635 and uv drier WPW10143759. Office to schedule return service. ; ordrng 1 WPW10466675 (Compressor) and 1 WP2188823 (Evaporator) and 1 W11506635 (Access valve) and 1 WPW10143759 (Uv drier)"

Arrived on site for a drier.That is making abnormal sounds during operation. Inspected unit and work area. The customer advised that the unit started making the sound a few days ago after their granddaughter ran a load of clothes. I tested the dryer and found an abnormal sound coming from the unit as it was spinning. I want to open up the front panel and found a locket drop out of the felt liner. I removed the abstraction from the machine and reassembled the unit. The unit began to work and operate as designed. Call complete. No parts were installed.

"Arrived on site to replace previously diagnosed parts. I replaced timer, unit tested good. Part used w11043385"

"Arrived on site to inpsect range with middle oval burner not burning properly. Upon further inspection, I found that the burner had buildbup, which prevented the flame from burning properly. I disassembled the burner and cleaned the burner and cap. I reassembled and tested, and the burner is now operating as designed. No parts are needed. No gas leaks were observed during service"

"Arrived onsite and found one time f1e6 repeat failure. Explored the possibility of misfiring switches due to cabinet torsion. Found bottom properly installed with textbook vent clearance, however upper right cabinet alignment under torsion of about a 16th inch disparity whi h could account for the intermittent firing issue. Explained findings to customer and relieved torsion by removing upper mounting screws. No parts. Unit is operating as designed at time of service."

Arrived on site to test unit for co detector going off when once was on. Customer said detector when off they called the fire department. Test unit and found spark module shorted out making unit not ignite and filling house with gas smell. Will need new spark module bake igniter and bake burner. Called safety to report problem they will cover full repair K1DF5X1WPL1 Reschedule for 2/21 per customers request ; ordrng 1 W10860916 (Module board)

"Arrived on site to replace previously diagnosed parts. Replaced RF element (W11259508) and RF switch (W11259362). Tested unit, element now reacts to temperature input properly. Unit is now running as designed, job complete."

"Arrived on site to test unit for burner flames to low, found that under cook top there is a wall onen that needed to be un-installed to confirm M/S, confirmed M/S tag, tested unit found FR orfice clogged, removed orfice and cleared restriction and tested, unit is now running as designed job complete no parts installed"

"Arrived onsite and found light assembly locking mechanism failure. Was able restore lighting postioning securely using additional mounting material. No parts. All checks good, advised customer on repair."

Arrived on site for ice machine not making ice and making lot of noise . Ran diagnostics and found cap on water tray not screwed on and leaking as much as filling causing circulation pump to run dry . Tightened cap . Ran dianostics again . All checked normal. No water leaks detected at time of service. No parts installed . Job complete

MVW6230HW1 Arrived on site from previous visit to install parts for washer not reading correct time for cycles. I installed display and main control and it did not fix issue. I removed new parts and reinstall previous parts. I called Whirlpool tech support and talked to tech . He said client has to download app and connect washer to wifi and update info on the washer. I gave client # to call for support. Product works as it's designed no water leaks visible from main water supply no parts installed. Sr# 7740956074

Arrived on site for dishwasher door not closing. Found hinges were not allowing door to close. Removed door panel. Replaced both hinges. Verified operation. Call complete. W11612303 & W11612302

"Arrived on site to test unit for not dispensing ice. Upon arrival customer stated unit produces ice well but will not dispense any ice. Verified issue, no ice dispensing but motor is running. Found impeller is stripped on the shaft causing a no dispensing issue. Replaced auger motor (W11671282), spacer washer (W11378860) and impeller (WP63052-2). Tested unit, unit is now dispensing crushed and cubed ice properly. Unit is now running as designed, no leaks detected, job complete."

"Arrived on site to diagnose dryer not drying properly. Customer says some larger loads are not completing on one hour timed. Tested unit and verified it's properly cycling from 102 - 180 in the drum. No errors present. Changed flame sensor to prevent any possible short cycling. Called tech line, SR774096047. Tech line agrees that one hour may not be enough to fully dry larger loads / heavily saturated items. Advised to increase dry time since everything seems to be within spec and nothing else showing signs of failure. Parts used - WP338906. Call Completed."

Arrived on site and replaced previously diagnosed control(W11607637). Found not valve was shut off. Turned valve on and completed diagnostics with no issues. Unit is now working as designed. Job complete.

"Arrived on site for customer complaint of noise issue. Found noise coming from fill line hitting the back of the refrigerator. Taped line, unit tested good."

"Arrived on site for customer complaint of unit not starting. I found control lock on, but control lock button not responsive. I removed top panel, disconnected UI harness, reattached and went into diagnostic mode and ran a factory reset. Unit tested good. If problem continues, please send main control and UI console."

"Arrived on site for not making ice. Upon arrival, inspected unit. There is ice in ice-maker mold. Found shutoff arm is in off position. I put arm in on position and harvesting began. Ice dumped into container correctly, then filled correctly. Unit is operating as designed. No leaks present. Job complete. 162.36c.c autho # 4VJ4UL"

"On arrival, verify complaint of unit nets. Spinning water out her previous diagnosis replaced the gear case. The splutch, the belt, the agitator and the agitator bolt ran diag, and confirmed component activation.All functions are correct job complete installed w11550891, w10752187, w11239857, w11449840, w10721967"

"Arrived on site to inspect unit for scratches. Upon arrival inspected unit and found both doors have scuffs and scratches. Replaced RC door (LW10638684), FC door (LW10638683) and applied nameplate (W11178521). When replacing door handles, found FC door handle set screw is stripped and cannot be removed. Will need to order a new handle and stud for return visit. No one on site for signature and no answer on the phone for a reschedule date. Ordering parts, office to reschedule.; ordrng 1 W10806512 (Handle) and 1 W10176593 (Stud)"

"Arrived on site to test unit for not working properly, tested unit found broken harness, replaced and tested, unit is now running as designed no leaks detected job complete installed W11643701"

"Arrived on site for customer complaint of noise issue. I entered diagnostic mode, tested every function, unit tested good at time of service, if problem continues, will need evaporator fan motor, blade, and housing."

Arrived on site to test unit for noise and not washing properly. Found belt was busted and causing noise. Replaced cam(W0721967) and belt(W11239857). Unit now working as designed. No leaks detected. Job complete.

WFES3330RS0 Arrived on site for a range tripping breaker again. On arrival client stated that after I repaired the issue they waited awhile before using the oven. Recently they used it and it flipped the breaker. I checked polarity and voltage readings were correct uploaded photos of readings. I removed ground wire preheated to five hundred degrees temperature reached without tripping breaker. I rewired ground back on and preheated to five hundred degrees temperature reached without tripping breaker product works as it's designed . Recommend client to contact home builder if it happens again . No parts installed calling whirlpool safety SR # 7740150246

"Arrived on site to test unit for high pitch noise, tested unit, activated all components in diagnostics could not mimic the noise, evaporator has a good frost pattern, a slight noise coming from compressor witch is normal, exposed back panel and few spots that could be responsible for the noise added sound pads and advised customer to monitor if the noise returns then advised to take videos, at this time unit is running as designed no leaks detected job complete installed W11113654"

"Arrived on site for an oven that is not heating. Inspected unit and work area. The customer advised that the cooktop works, but that the oven will not heat up and only issue warm. I tested the unit and found the bake igniter, causing the issue. I replaced the igniter and tested the unit. The unit began to work and operate as designed. Call complete. 1240035."

Arrived on site for unit making noise on lower hinge. Ran through checks with office. Took videos and pictures. Unit making a 'plastic' creek sound. Feedback from the customer is that the manufacturer suggests replacing both hinges although lower hinge has already been replaced. Confirmed unit is functioning and cooling properly. No signs of gapping. Custom panel is heavy and would need more manpower to disassemble. Spoke with office and will address how to move forward per trade care response.

Arrived on site to test unit for unit smoking when oven is on. Customer had never used it before so it was the first time her turning the oven on so it was just burning the element off as normal operation of the unit. Turned oven on to 425? to pre heat unit pre heated correctly job complete. Called safety#7740831514

Arrived on site to test unit for leaking. Found drain tube was brittle and not present. Replaced drain tube(W10619951) and found valve weeping. Replaced valve(WP12544124) and cleared unit of ice build up. Unit is now working as designed. Office to collect 403.62 from CC on file. Job complete.