Service History 413

Near Lakeway, TX 78734
David
Job Details: 09/01/2020
ICE MACHINE WHIRLPOOL KUID508ESS2 Arrived on site to diagnose ice machine that customer says had lost power twice. Last time he opened and closed door and unit powered on and has been working ever since. I removed the front panel and checked all visible connections and found harness wire going to main external drain pump loose. Secured that connection. All other connections were good. Attempted to tap the unit and move it around a bit to recreate failure and could not get it to duplicate. If issue persists will need to return with a control / UI / harness / transformer. All is working as designed at this time. Call complete.
Near Austin, TX 78703
Wesley
Job Details: 09/01/2020
ICE MACHINE KITCHENAID KUIC15NHZS0 Arrived onsite and installed new bin thermistor. All checks good.
Near Dripping Springs, TX 78620
Leonardo
Job Details: 09/01/2020
OVEN WHIRLPOOL WOS51EC0HS02 "Arrived on site to replace damaged frame glass, replaced frame glass tested door close, door closes properly. Job complete"
Near Kyle, TX 78640
Richard
Job Details: 09/01/2020
MICROWAVE WHIRLPOOL WMH31017HS4 Arrived onsite for the microwave making a noise. Replaced blower motor assembly that was ordered and noise is gone. Microwave tested good. Complete
Near Austin, TX 78737
Kevin
Job Details: 09/01/2020
WASHER WHIRLPOOL WFW75HEFW0 "Arrived on site and inspected washer and found no save error codes, ran test cycle everything passed properly. Inspected suspension and everything is good. Customer heard a noise while doing laundry and other than the possibility of an unbalanced load all components on washer are not making any excessive noise no water leaks from connection, Job complete"
Near Austin, TX 78744
Kevin
Job Details: 09/01/2020
MICROWAVE WHIRLPOOL WMH31017HS4 "Arrived on site and inspected microwave and heard rattling noise when vent fan is running, dropped microwave and found construction debris causing noise after clearing microwave is running properly, job complete."
Near Austin, TX 78703
Wesley
Job Details: 09/01/2020
DISHWASHER MAYTAG MDB4949SHB1 Arrived onsite and found broken control panel. Repaired by replacing control panel. Unit is now operating as designed.
Near Austin, TX 78746
Kevin
Job Details: 09/01/2020
REFRIGERATOR WHIRLPOOL ET1FHMXLQ00 Arrived on site to test unit for freezing in upper shelve of refrigerator. Tested unit and no freezing was present. Instructed customer if desired return air could partially be blocked of cold air in fresh food section. Refrigerator is operating as designed. Job complete.
Near Austin, TX 78744
Kevin
Job Details: 09/01/2020
DRYER WHIRLPOOL WED5000DW2 "Arrived on site to test unit for no heat. Tested unit found proper voltage to unit, proper air flow, and heat is good. Job complete."
Near Austin, TX 78733
Kevin
Job Details: 09/01/2020
REFRIGERATOR WHIRLPOOL WRS325FDAM04 "Arrived on site and found fresh food light is flickering and freezer light is completely out. Replaced both LED modules and all interior lights are operating properly now. Took 1 picture. No water leaks from connections at time of service, job complete."
Near Marble Falls, TX 78654
James
Job Details: 09/01/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived on site and tested operation. Found hinge pin in upper hinge has broken off of hinge. Unit will need new hinge to repair. Office to schedule return services ; ordrng 1 W11409290 (HINGE)
Near Round Rock, TX 78664
Kayman
Job Details: 09/01/2020
REFRIGERATOR MAYTAG MFI2665XEW7 Arrived onsite for refrigerator with ice build up in freezer. Upon inspection I found a sheet of ice on the bottom and a lot of condensation on the roof and sides of the FC. I inspected the drain tube duck bill and it was clogged so I cleaned it out. The unit still has a sealing issue with the FC door gasket. I removed the sheet of ice at the bottom of the unit and the door closed and sealed as designed.
Near Hutto, TX 78634
Kayman
Job Details: 09/01/2020
WASHER WHIRLPOOL WTW4855HW1 Arrived onsite for washer not spinning or advancing into wash cycle. Upon inspection I found no error codes. I inspected the bottom of the unit and found the belt had come off the cake and was sitting in the pully shield. I re attached the belt and retested the unit. Unit is working as designed at this time and no leaks detected during time of repair. Job complete.
Near Mustang Ridge, TX 78610
Richard
Job Details: 09/01/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived onsite for the dishwasher leaking. During testing found that the vent gasket was the cause of the leak. It was out of alignment. Adjusted vent housing gasket and dishwasher tested fine and no leaks detected. Was able to fix the dispenser door. No parts were required. Complete
Near Round Rock, TX 78665
Kayman
Job Details: 09/01/2020
RANGE KITCHENAID KFGD500ESS04 Arrived onsite for range with un even cooking. I began the AVG temperature testing process and gave techline a call. He advised me to use the weighted coupler technique to take the average. In the top oven the average was about 20 degrees below set temp and in the bottom the average is about 20 degrees above the manufacturer allows a 30 degree difference in temps high or low. I noticed the flame spreader was slightly warped on one side so I manipulated it back into correct position. I explained to the customer the different cooking results with different pan material. Techline also advised me that the airflow slightly favors one side so rotating your cooking tray can help with the issue. SR#7728693625. Job complete.
Near Pflugerville, TX 78660
Kayman
Job Details: 09/01/2020
RANGE WHIRLPOOL WFG505M0BS3 Arrived onsite for range with center burner that won’t ignite. Upon inspection I found the center burner ignitor not sparking. I accessed the spark module and all connectors were seated and secure. I pulled the ignitor wire and found a small cut in the wire. I reassembled the unit and retested. I found the center ignitor now intermittently igniting. Will need a new ignitor wire. I’m ordering a ignitor the ignitor wire and spark module just Incase for repair. Ignitor (WPW10515459) spark module (WPW10110523) ignitor wire (W10623833). ; ordrng 1 W10623833 (harns-wire) and 1 WPW10110523 (module-spk) and 1 WPW10515459 (igntr-surf)
Near Lago Vista, TX 78645
Paul
Job Details: 09/01/2020
RANGE WHIRLPOOL WFE320M0EB2 Arrived onsite for a range to replace the previous diagnosed parts. I replaced the main harness that came with a new terminal block. I tested all functions of the range and the unit is working as designed. Call complete.
Near New Braunfels, TX 78132
Noah D
Job Details: 09/01/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Arrived on site to inspect fridge for loud noise during operation, upon inspection found no noise but large quantities of food blocking air flow, moved food and tested all moving parts in fridge, no noise found, instructed customer to video the noise if it returned. Job complete"
Near Kingsland, TX 78639
James
Job Details: 09/01/2020
REFRIGERATOR KITCHENAID WRV986FDEM01 Arrived on site and found ice bucket stuck. Found ice bucket release not letting go of locks in door. Removed ice bucket and cleared build up that has gotten under ice bucket. Installed new bucket and tested. Unit tests good. Job complete
Near West Lake Hills, TX 78746
Luis
Job Details: 09/01/2020
REFRIGERATOR WHIRLPOOL WRS331SDHM00 "Arrived on site for water leaking. Diagnosed a clogged drain,removed ice build up in freezer,removed compressor cover,found obstruction in drain tube,cleaned drain tube.
Near Austin, TX 78739
Luis
Job Details: 09/01/2020
REFRIGERATOR KITCHENAID KRFC302EBL00 "Arrived on site for cooling complaint. Pierced low side pressure reading -20 diagnosed a leak in the system. Replaced compressor,evaporator and filter drier, vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good unit cooling down correctly"
Near Round Rock, TX 78681
Kayman
Job Details: 09/01/2020
REFRIGERATOR KITCHENAID KSRS25RSBL01 Arrived onsite for refrigerator not dispensing ice but it is producing ice. Upon inspection I found the ice dispenser motor had failed. I replaced the motor and tested the unit. The unit is now dispensing as designed. Job complete.
Near Dripping Springs, TX 78620
Brandon
Job Details: 09/01/2020
REFRIGERATOR KITCHENAID KRFC704FSS01 "Arrived on site to replace regulator valve and water line, after replacing, found water pressure out of rear single valve was no good, ordering water valves. ; ordrng 2 W11312191 (VALVE)s"
Near Cedar Park, TX 78613
David S
Job Details: 09/01/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "Arrived on site for ice maker not dispensing ice. When I arrived in site the ice container was stuck in the ice maker. I removed the ice container and found cubed ice lever bent out of shape, and the container misshapen. I inspected the solenoid and the impeller, both are in good working order. I replaced the container with a new one. I tested both the cubed and crushed ice function. Both are working as designed. Job complete. No water leaks detected."
Near Austin, TX 78750
David
Job Details: 09/01/2020
DRYER MAYTAG MEDX655DW1 Arrived on site to install timer due to timer not advancing. Replaced timer and verified it was advancing and triggering the end. All is working as designed. Call complete.
Near Lakeway, TX 78738
Jacob
Job Details: 09/01/2020
OVEN KITCHENAID KOSE500ESS Arrived onsite for unit not powering on after using self cleaning operation. Looked at unit. Found that fuse behind the UI panel and and thermal fuse were both bad. Replaced both fuses. Tested unit. Unit test good. No issues at this time.
Near Manor, TX 78653
Robert
Job Details: 09/01/2020
DRYER MAYTAG MEDB850YW0 "Arrived onsite to replace previously diagnosed parts. Replaced heating element, tested unit and unit functions correctly.job complete."
Near Harker Heights, TX 76548
Tyler
Job Details: 09/01/2020
DRYER MAYTAG MEDX655DW1 "I was on site for dryer not turning on and according to residents, not receiving power. Upon arrival first check power to the outlet to ensure that it was getting the proper 240 V. I am mediately found that the 4 prong dryer outlet itself was in fact only receiving between 40 and 65 V. After inspecting the breaker I found that the Double breaker to the dryer was stuck in the tripped position and when attempting to turn the breaker on or off the breaker it would not move. Instructed the tenants of the home that we would contact the owners and inform them that they do need an electrician to repair the breaker box and after that the dryer should function as designed call complete."
Near Bee Cave, TX 78738
Jacob
Job Details: 09/01/2020
OVEN KITCHENAID KEBS109BSS01 "Arrived onsite for broiler element not turning on. Tested unit. Found that broiler element is working. Replaced thermal fuse. Tested unit up to 350 degrees. Unit test good, also tested broiler. Broiler is working as designed. No issues at this time. Job complete"
Near Salado, TX 76571
Tyler
Job Details: 09/01/2020
WINE COOLER KITCHENAID KUWR304ESS00 "Arrived on site for wine cooler that was not cooling after being plugged in for a few days. Upon further inspection of the unit I found that the two evaporator fans on the inside of the unit were running as designed the condenser fan motor is also functioning and the compressor was currently on and receiving the proper 120 V. After removing all of the shelving from the inside of the white cooler and removing the back cover I checked the evaporator coil and found that it was completely dry and warm even with the compressor active. We will need to return. With a new compressor, up dryer, and access valves. Office to reschedule due psp parts/ needs 2 hrs plus SS tech.; ordrng 1 8201787 (compressor) and 1 W10913906 (coupler) and 1 WPW10143759 (dryer)"
Near Wimberley, TX 78676
Richard
Job Details: 09/01/2020
WASHER MAYTAG MVWB855DC3 "Arrived onsite for the washer not working properly. Replaced gearcase , water valve, clutch, slider and calibrated washer and washer tested fine and no leaks detected complete."
Near Dripping Springs, TX 78620
Jacob
Job Details: 09/01/2020
REFRIGERATOR GE CFSP5RKBDSS Arrived onsite for unit not making ice. looked at ice maker. Noticed the ice maker was not working. Replaced ice maker. Tested unit. Unit test good. No leaks at this time. Job complete
Near Harker Heights, TX 76548
Tyler
Job Details: 09/01/2020
DRYER WHIRLPOOL NED4655EW1 Arrived on site for dryer creating a burning smell when used. After further inspection of the dryer I found the after about 10 to 15 minutes running you could smell a faint hint of burning plastic from behind the dryer. I disassembled the back panel of the dryer and found that one of the wires going to the heating element was gently rubbing up against the heating element shroud due to how much slack was in the wire and Would start occasionally creating a burning smell because of how close design for short distance it was to the heat I repaired burnt wiring and repositioned the wire out of place of the heating element to allow prevention of further damage.
Near Austin, TX 78737
Kevin
Job Details: 09/01/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "Arrived on site to test unit for lights not working. Tested unit found bad light modules. Replaced two modules. Tested unit, unit works good. Job complete."
Near Pflugerville, TX 78660
David S
Job Details: 09/01/2020
REFRIGERATOR KITCHENAID KRFC704FBS00 "Arrived on site for sealed system repair. I gained access to the compressor and dryer. I found full pressure when I pierced the dryer. I removed the dryer and compressor. I installed a new dryer, compressor, and access port. I charged the system with 4.65oz of refrigerant. I found the low and high side equalizing at 65psi. I powered on the unit and monitored for pressures in the low and high side. Pressure looks good. Unit is cooling down. Please allow 24 to 48 hours for the unit to completely cool down. Job complete. No water leaks detected."
Near Kingsland, TX 78639
James
Job Details: 09/01/2020
DISHWASHER WHIRLPOOL MDB4949SDM2 Arrived on site and tested operation. Found sump assembly making a loud grinding sound while running and making very little pressure. Verified wash arms as not being clogged. Unit will need new sump assembly to repair. Installed new sump assembly and tested operation. Unit tests good and all water connections dry at time of service. Job complete
Near New Braunfels, TX 78132
Noah D
Job Details: 09/01/2020
FREEZER WHIRLPOOL WZF79R20DW03 "Arrived on site to inspect freezer For noise and defrost, upon inspection found the over temp on, reset temp and replace thermistor, all problems solved. Job complete"
Near Liberty Hill, TX 78642
Lou
Job Details: 09/01/2020
MICROWAVE WHIRLPOOL WMH31017HS3 "Arrived on site to inspect microwave noises. Upon further inspection, I placed a cup of water in the unit and tested for 30 seconds. The unit made no unusual noises. Customer advised that it happens within the first 2-3 seconds. I tested several times and the unit operated as designed. I recommended that the customer try to get a video of the noise and call for service. Job completed."
Near Austin, TX 78747
Leonardo
Job Details: 09/01/2020
RANGE WHIRLPOOL WFG515S0JS0 "Arrived on site to test unit for gas smell. Tested unit, unit works correctly, informed customer smell is due to oven igniting. Job complete"
Near New Braunfels, TX 78130
Noah D
Job Details: 09/01/2020
DRYER MAYTAG MED7230HC0 "Arrived on site to inspect dryer for loud noises, upon inspection found the housing rattling, tried to readjust and couldn’t fix issues. Ordering housing and duct. Office to reschedule ; ordrng 1 W10888146 (HOUSING) and 1 WPW10128606 (DUCT)"
Near Driftwood, TX 78619
Leonardo
Job Details: 09/01/2020
DISHWASHER WHIRLPOOL KDTE304GPS "Arrived on site to test unit for unit not draining, tested unit for glass stuck in drain motor, removed glass test unit, unit test good, no leaks present at this time. Job complete"
Near Liberty Hill, TX 78642
Lou
Job Details: 09/01/2020
RANGE WHIRLPOOL WFE505W0HB1 "Arrived on site to install previously diagnosed and ordered part. Due to the main harness shorting out at the terminal block, I removed and replaced the main harness/block and tested. Unit is operating as designed. Job completed."
Near Dripping Springs, TX 78620
Brandon
Job Details: 09/01/2020
VENTHOOD KITCHENAID KVUB606DSS3 "Arrived on site for customer complaint of loud noise and light not working, and not shutting off. Found noise coming from fan motor, failed lights and transformer. I replaced transformer, lights and motor, unit tested good."
Near Smithville, TX 78957
Andy
Job Details: 09/01/2020
REFRIGERATOR WHIRLPOOL KRFF300ESS01 Arrived on site for refrigerator making too much ice and to check door gaskets. Tested and inspected unit and found failed ice bail are not installed properly and all door gaskets are good. Re installed ice bail arm properly and tested unit. All operations are normal. No water leaks present at time of service.
Near New Braunfels, TX 78130
Noah D
Job Details: 09/01/2020
WASHER WHIRLPOOL WTW8000DW5 "Arrived on site to inspect washer for not spinning, upon Inspection found the clutch error, replaced clutch and stator per last tech. No problems found. Complete"
Near Waco, TX 76712
Jonathan
Job Details: 09/01/2020
REFRIGERATOR WHIRLPOOL WRF767SDEM01 "Arrived on site for refrigerator that’s not cooling properly still. Inspected unit and work area. Placed an in-service diagnostics and checked all functions. Condenser fan, evaporator fans, and air baffles were all working. Customer had refrigerator doors open due to pulling out all of his refrigerated items. Customer stated that the refrigerator section is consistently sitting around 47°. Tested freezer temperature and found unit at 12°F. I called tech line and spoke to JK SR# 7728699125. He advised that putting permit, underneath the drain pan does not work anymore and is registered in a service pointer. He advised that the drip pan would need to be replaced in order to allow proper airflow. Replaced drip pan with truck stock and tested unit. Unit is starting to cool. Advise customer to give the unit 48 to 72 hours to go down to proper temperatures."
Near Moody, TX 76557
Jonathan
Job Details: 09/01/2020
WASHER WHIRLPOOL WTW8500DC5 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced basil and tested unit. Unit still had an issue with the lid lock. Replaced lid lock assembly and tested unit. Found unit working as designed. Call complete.
Near Mart, TX 76664
Jonathan
Job Details: 09/01/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ01 "Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced compressor, dye dryer, and coupler and placed unit in a vacuum.Unit held in a vacuum for over seven minutes. Charged unit and pressures got to zero on the low side and 140 psi on the high side. Call complete."
Near Temple, TX 76501
Tyler
Job Details: 09/01/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ04 Arrived on site for refrigerator that needed previously diagnosed with Bad door switch as well as spacers needed to help the door hit the switch. After replacing the previously diagnosed parts I retest the units functionality to ensure that the door was opening and shutting against the switch properly on both sides of the unit I also retested the door dispenser to sure that water and ice dispensed on the door as needed.Unit is now functioning as designed call complete
Near Killeen, TX 76542
Jonathan
Job Details: 09/01/2020
REFRIGERATOR WHIRLPOOL ED5FHEXSB00 "Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced compressor, dye dryer, and coupler. Please do not in a vacuum and unit held vacuum for over seven minutes. Charged unit and pressures got 150 psi on the high side and -2 psi on the low side. Unit is operating as designed. Call complete."
Near Temple, TX 76502
Tyler
Job Details: 09/01/2020
REFRIGERATOR JENN-AIR JF36NXFXDE01 Arrived on site for icemaker not working correctly. Upon arrival the customer stated that they were actually having an icemaker that was working just fine their initial complaint was not the icemaker itself that they thought the icemaker might be leaking water due to water that was coming out of the freezer section on the floor and they just wanted to double check that it wasn’t the icemaker something more serious upon further inspection I found that the drain line had gotten clogged and just needed to be cleared out. After cleaning out the drain line I retest of the units ensure there’s no hot air getting into the freezer that would cause this to happen again unit is now functioning as designed call complete
Near Round Mountain, TX 78663
James
Job Details: 09/01/2020
COOKTOP JENN-AIR JGCP436HL00 Arrived on site and tested operation. Called tech line and spoke to Robert #7728703203. Found correct orifices installed and regulator converted properly. Instructed customer on btu of burners on propane. Unit operating as designed. Job complete
Near New Braunfels, TX 78132
Noah D
Job Details: 09/01/2020
OVEN WHIRLPOOL WOD77EC0HS01 "Arrived on site to inspect oven for dent, found dent on console and replaced per last visit. No issues found. Job complete"
Near Granite Shoals, TX 78654
James
Job Details: 09/01/2020
WASHER KENMORE 110.9206011 Arrived on site and installed new actuator arm. Tested operation and found unit working properly. Job complete
Near Kingsland, TX 78639
James
Job Details: 09/01/2020
WASHER WHIRLPOOL WFC8090GX0 Arrived on site and installed new door. Tested operation and found unit working properly. Job complete
Near Austin, TX 78737
Jacob
Job Details: 09/01/2020
OVEN KITCHENAID KOCE500ESS05 Arrived onsite to replace parts ordered. Replaced thermostat. Tested unit. Unit test good. No issues at this time. Job complete
Near Leander, TX 78641
Lou
Job Details: 09/01/2020
RANGE WHIRLPOOL WFG505M0BS3 "Arrived on site to install previously diagnosed and ordered part. Due to the ignitor failure, I removed and replaced the glow ignitor and tested. Unit is operating as designed. No gas leaks detected during service, job completed."
Near Austin, TX 78717
David S
Job Details: 09/01/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site to install previous diagnosed parts. I gained access to the UI and replaced new. The customer had found on of the track clips. I reattached the clip. I ran the unit through a diagnostics cycle. The u it operated as designed. No water leaks detected.
Near Austin, TX 78745
Kevin
Job Details: 08/31/2020
WASHER WHIRLPOOL NTW4516FW3 "Arrived on site and inspected washer and found It is leaking from one of the spots on the bottom of the tub where a screw might go that should not be drilled through. Molding process likely left this spot very thin. Filled it with silicon and leaking has stopped. If issue happens again a new tub will be needed, job complete"
Near Austin, TX 78754
Scott
Job Details: 08/31/2020
RANGE WHIRLPOOL WFG515S0JS0 Arrived on site for left side door not sealing properly . Replaced hinges . New passive hinges had some play . Door is doing same . Ordering new hinges . Call to set return.; O-emld tckt
Near Round Rock, TX 78664
David S
Job Details: 08/31/2020
RANGE WHIRLPOOL WFC310S0ES2 "Arrived on site for burners being to hot, and the oven preheating to hot. I inspected the unit and work area. I tested the burner, and found them operating as designed. I spoke to the customer about how they are using the dials. This unit is designed to go from low heat to high when, knobs need to be turned to left, for it to operate as designed. I preformed a temp test on the oven during a bake preheat. I found preheat getting to 400 degrees. I adjusted the temperature down 20 degrees. The unit is operating as designed. Job complete."
Near Austin, TX 78756
Robert
Job Details: 08/31/2020
WASHER WHIRLPOOL WTW5000DW1 Arrived onsite for unit making loud noise. Tested unit in test cycle and heard squealing noise in spin cycle. During inspection found unit leaking oil from gearcase and also saturated belt causing the squealing. Ordering washplate and belt. Need authorization. Office to reschedule. ; ordrng 1 W10752283 (washplate) and 1 WPW10006384 (drive belt)
Near Austin, TX 78758
David
Job Details: 08/31/2020
WASHER WHIRLPOOL WFW560CHW0 Arrived on site to diagnose washer hay would not turn on intermittently.
Near Austin, TX 78748
Leonardo
Job Details: 08/31/2020
DISHWASHER WHIRLPOOL WDF331PAHS0 Arrived on site to test unit for unit not drying. Test unit and found tod disconnected not making full circuit secured connection test unit and unit test good job complete.
Near Austin, TX 78738
Brandon
Job Details: 08/31/2020
DISHWASHER JENN-AIR JDB8200AWS3 "Arrived on site for customer complaint of unit making grinding noise, found failed drain pump, I replaced drain pump, unit tested good. Found error codes 6-4 8-4 in diagnostic mode, drain issue, and float issue. Told customer to use different/less soap."
Near Austin, TX 78731
Kevin
Job Details: 08/31/2020
REFRIGERATOR WHIRLPOOL KRSC703HPS00 "Arrived on site and inspected refrigerator and found door and grille are damaged, replaced grille door ; saved tckt"
Near Georgetown, TX 78633
Cliff
Job Details: 08/31/2020
REFRIGERATOR WHIRLPOOL WRS325SDHW05 Arrived on site to diagnose a refrigerator with a door that is not opening the way customer wants. Tested unit found no mechanical failures or broken parts at this time. Advised homeowner on door closer style and operation. No leaks were found at time of service.
Near Austin, TX 78745
Leonardo
Job Details: 08/31/2020
COOKTOP WHIRLPOOL WFG505M0BS3 Arrived on site to test unit for damaged panel. Found damage on panel opened new panel and found damaged panel. Ordering new panel office to reschedule. ; ordrng 2 W11097777 (CONSOLE)s
Near Austin, TX 78705
Wesley
Job Details: 08/31/2020
DISHWASHER WHIRLPOOL WDF331PAHS0 Arrived onsite and found unit operating with f7 error. Restored function. All checks good.
Near Leander, TX 78641
David S
Job Details: 08/31/2020
DISHWASHER KITCHENAID KDTE334GPS0 Arrived on site for dishwasher leaking from underneath. I inspected the unit and work area. I could see water lines coming off the wash motor. I ran a diagnostics cycle and found the wash motor leaking. The pump and motor assembly W11085683. Job complete.
Near Austin, TX 78705
Wesley
Job Details: 08/31/2020
DRYER WHIRLPOOL WED560LHW1 Arrived onsite and found unit belt missing. Ordering beltto repair. ; ordrng 1 661570V (belt)
Near Georgetown, TX 78626
Tyler
Job Details: 08/31/2020
REFRIGERATOR WHIRLPOOL ED5KVEXVB03 Arrived on site for refrigerator leaking water every 3 to 4 days according to customer. After further inspection of the unit I found that the drip pan had a bout a 3 1/2 to 4 inch crack on the floorboard of the drip pan so anytime drip pan was getting water in it defrosted it was causing it to leak out the bottom. drip pan after installing the unit I retested you ensure that there’s no leaking. Unit is now functioning as designed call complete
Near Belton, TX 76513
Tyler
Job Details: 08/31/2020
ICE MACHINE KITCHENAID KUIC15NHZS0 Arrived on site for ice machine not making ice. After running a diagnostics test cycle and ensuring proper voltage to all components I found that the water inlet valve itself was over heating within 3 seconds of receiving power. The inner siloniod would not open up. I replaced the valve and retested unit to ensure ice would form on evaporator plate. Unit not functioning as designed call complete. No leaks before during or after repair
Near San Marcos, TX 78666
Richard
Job Details: 08/31/2020
REFRIGERATOR WHIRLPOOL WRS325SDHB05 Arrived onsite for the refrigerator door gasket not sealing. During testing found that the fresh food door gasket is not sealing properly. Tried to adjust gasket with heat gun and it did not work. Will need to replace fresh food door. Ordering parts and office to schedule ; ordrng 1 LW10912126 (dor-fip) and 1 W11223753 (nameplate)
Near Austin, TX 78702
Wesley
Job Details: 08/31/2020
REFRIGERATOR WHIRLPOOL WRF535SMBM00 "Arrived onsite and found unit arm dislodged, restored arm to correct overproduction issue. All else checks good."
Near Buda, TX 78610
Jacob
Job Details: 08/31/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived onsite for light in unit gone out. Checked the freezer light. Freezer light no lighting. Replaced led module. Tested unit. Unit test good. No issues at this time. Job complete
Near Georgetown, TX 78628
Lou
Job Details: 08/31/2020
REFRIGERATOR WHIRLPOOL KRFC604FSS01 "Arrived on site to inspect refrigerator water filter issue. Upon further inspection, the customer advised that the water filter is dispensing gray water and they’ve had to replace the filter several times. I found the “replace filter” light on at the display. Customer advised they just replaced the filter a few weeks ago. I pressed Max Cool & Max Ice to clear the light as Rihanna placed the unit in diagnostics to check the remaining days in test 101. The display showed 80 days. I inspected the filter and it looked good as did the filter head. I recommended to the customer to monitor the unit and if the light comes on again within the 80 days to call and schedule service. No repairs needed at this time. No water leaks observed during service, job completed."
Near Round Rock, TX 78665
Cliff
Job Details: 08/31/2020
MICROWAVE KITCHENAID KOCE500ESS11 Arrived on site to diagnose an oven that is making unusual noise. Tested all parts and components and found no abnormal fan noise. Advised homeowner on normal operating sounds newer style fan motors.
Near Pflugerville, TX 78660
Wesley
Job Details: 08/31/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Arrived onsite for repeat icemaker failure. replaced failed icemaker. Unit replacement is covered. All checks good.
Near Georgetown, TX 78633
Cliff
Job Details: 08/31/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ02 Arrived on site to diagnose a refrigerator that’s making abnormal noise. Found cardboard bottom vibrating against condenser. Adjusted bottom and added vibration insulation pads. All is working properly at this time and sound has been corrected. No leaks were found at time of service.
Near Georgetown, TX 78633
Lou
Job Details: 08/31/2020
WASHER LG WT4801CW "Arrived on site to inspect washer bolt loose. Upon further inspection, I found the rotor nut had come loose and needed to be tightened. I placed some loctite adhesive on the nut and tightened the nut. Tested the unit and it’s operating as designed. No water leaks observed during service, job completed."
Near Kyle, TX 78640
Jacob
Job Details: 08/31/2020
DISHWASHER WHIRLPOOL WDF330PAHS3
Near New Braunfels, TX 78130
Jacob
Job Details: 08/31/2020
OVEN WHIRLPOOL WOS72EC0HS01 Arrived onsite to replace trim piece orders by previous tech. Replaced trim piece. Tested unit. Unit test good. No issues at this time. Job complete
Near Austin, TX 78704
Leonardo
Job Details: 08/31/2020
DISHWASHER JENN-AIR JDB1080AWS Arrived on site to test unit for unit not washing correctly. Test unit and found upper spray arm not stuck not tuning and also found tube Feed not sitting on sump correctly. Secured tube feed and upper spray arm test unit and unit test good job complete.
Near Kyle, TX 78640
Jacob
Job Details: 08/31/2020
DISPOSAL WHIRLPOOL 1-90A "Arrived onsite for unit not working. Tested unit. Found that red switch needed to be pushed in to start the unit. Pushed switch. Unit working as designed. No leaks at this time, job complete. Got pics of closure papers for unit coverage under warranty."
Near Cedar Park, TX 78613
Lou
Job Details: 08/31/2020
REFRIGERATOR WHIRLPOOL WRS331SDHM00 "Arrived on site to inspect refrigerator no water and no ice production. Upon further inspection, I tested the water dispenser and could hear the valve humming. I left the RC drawer/shelves and found the reservoir frozen. I removed and reservoir and retested. Unit is operating as designed. No water leaks observed during service, job completed."
Near Leander, TX 78641
Lou
Job Details: 08/31/2020
OVEN WHIRLPOOL WFG720H0AS1 "Arrived on site to install previously diagnosed and ordered part. Due to the ignitor failure, I removed and replaced the bake ignitor and tested. Unit is operating as designed. No gas leaks detected during service, job completed."
Near Leander, TX 78641
Lou
Job Details: 08/31/2020
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site to inspect wall oven console display out. Upon further inspection, I found the display blank with no response to pressing the buttons. I cycled power to the unit and the display came back on. I placed the unit in diagnostics and checked error codes and found F6E4. Cleared the code and tested the components. Unit is operating as designed. Due to the error code and the control and console have been replaced before, I am ordering the console & CNOTE-LSO PER CUSTOMER REQUEST and will return with the prescreened control. Also, will leave a sticky note to contact techline upon return service to document the issue with the error code again. Office to schedule return service when the part arrives. ; ordrng 1 CNOTE (LSO PER CUSTOMER REQUEST ) and 1 W11296171 (console)"
Near Pflugerville, TX 78660
Cliff
Job Details: 08/31/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "Arrived on site to install previously ordered parts for refrigerator. Installed closer, stop, and screws. Tested unit and found all is working properly at this time. No leaks were found at time of service"
Near Austin, TX 78749
Luis
Job Details: 08/31/2020
REFRIGERATOR KITCHENAID KRFC300ESS01 "Arrived on site for cooling compliant. Removed evaporator cover,found ice only on top right section of evaporator diagnosed sealed system issue. Ordering a new compressor and evaporator Incase needed at time of repair. Contact customer by phone to setup return date; ordrng 1 2HRS (2 HRS) and 1 W10913906 (COUPLING) and 1 W11256565 (EVAPORATOR ) and 1 WPW10143759 (DRIER UV) and 1 WPW10507886 (COMPRESSOR )"
Near Cedar Park, TX 78613
Lou
Job Details: 08/31/2020
DISHWASHER KENMORE 665.13933K010 "Arrived on site to install previously diagnosed and ordered part. Due to the motor failure, I removed and replaced the sump/motor assembly and cleaned the corrosion from the diverter harness and tested. Unit is operating as designed. No water leaks observed during service, job completed."
Near Leander, TX 78641
Lou
Job Details: 08/31/2020
DISHWASHER WHIRLPOOL MDB8959SKZ0 "Arrived on site to inspect dishwasher error code. Upon further inspection, I found the unit displaying F9E1-drain pump error. I pressed the cancel button to engage the drain pump and I could hear that it wasn’t operating properly. I pulled the unit from the cabinet and removed the drain pump,and found one of the empellars was broken off and the chopper blade was missing. I found the chopper blade broken into 3 pieces and sitting inside the sump. Using my wet vac, I vacuumed the drain hose that is coming out of the drain pump and found the remaining piece to the chopper blade inside the hose. Also found a black rubber piece of ink own origin. I am ordering the sump/motor assembly, drain pump, water inlet assembly, and CNOTE-2 HOUR JOB. Office to schedule return service due to parts being OOS and scheduling for 2 hour job. Unit left unplugged for safety. No water leaks observed during service.; ordrng 1 CNOTE (2 HOUR JOB) and 1 W11407411 (WATER INLET) an
Near Georgetown, TX 78633
Tyler
Job Details: 08/31/2020
DISHWASHER KITCHENAID KDTE234GPS0 "Arrived on Site for dishwasher that had a broken soap dispenser. After further inspection found that the soap dispenser door had a broken latch so I attempted to replace the new dispenser, but when I open the box of the new part found that the rinse aid door on the new dispenser was broken. I re-ordered a new dispenser and was able to reschedule the customer; ordrng 1 W10861000 (detergent dispenser)"
Near Leander, TX 78641
Lou
Job Details: 08/31/2020
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site to inspect dishwasher with no power. Upon further inspection, I found the unit not plugged in. Plugged unit in and the unit failed to respond. Tested the outlet and found it good. Left the unit plugged in and inspected the harness at the junction box and found the L1 or black wire had shorted. Unplugged the unit and re-wires the junction box harness and plugged unit back powered up and I placed it in diagnostics showing no error codes. Continued with testing and the unit operated as designed.No water leaks observed during service, job completed."
Near Buda, TX 78610
Richard
Job Details: 08/31/2020
REFRIGERATOR WHIRLPOOL WRS576FIDM01 "Arrived onsite for the refrigerator not dispensing ice and ice build up inside ice compartment. During testing found that that auger motor shaft is missing and there is 5 VDC going to the auger motor. Also notice that the damper motor was making a horrible noise. Also found that the separator door is not closing properly. Shaft, control board , separator assembly, diffuser will need to be replaced.. Ordering parts and office to schedule. ; ordrng 1 W11096215 (door-ice) and 1 WPW10258544 (shaft)"
Near Leander, TX 78641
Lou
Job Details: 08/31/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I tested temps in the FC=9 degrees and ice box=8 degrees. Placed unit in diagnostics and tested the ice maker and it failed. Removed the container cover and found the IM switch was disconnected. Reconnected the switch and retested and unit operated as designed. Leveled the unit and raised the right door to be flush with the left door. No water leaks observed during service, job completed."
Near Austin, TX 78705
Luis
Job Details: 08/31/2020
REFRIGERATOR WHIRLPOOL WRT318FMDM05 "Arrived on site for no cool. Per tech support installed a uv drier,vacuumed system down unit would not hold a good vacuum and couldn’t locate pressure loss,added refrigerant to find leak,found with movement of cap tube you can hear pressure loss called tech support used 1 W10896678 (COUPLER), and 1 W10896689 (COUPLER) from stock"
Near Kyle, TX 78640
Richard
Job Details: 08/31/2020
WASHER MAYTAG MVWB765FC3 "Arrived onsite for the washer making a noise during agitating cycle. Ran diagnostics and found error codes F3E2, F2E1, F0E4, F7E9. There is a noise during the agitating cycle. Will need to replace water valve, console, control, gear case, stator, rotor, clutch on next visit because of the error codes that were present. Ordering parts and office to schedule ; ordrng 1 W11162441 (console) and 1 W11172234 (housing) and 1 W11195970 (cntrl-elec) and 1 W11195971 (stator)"
Near Liberty Hill, TX 78642
James
Job Details: 08/31/2020
REFRIGERATOR WHIRLPOOL WRT318FZDB06 Arrived on site and tested operation. Found noise coming from condenser fan once unit plugged in. Found harness not routed proper to fan motor and the blade was tapping on wire. Corrected routing of harness and found unit now working properly. Job complete
Near Harker Heights, TX 76548
Al
Job Details: 08/31/2020
REFRIGERATOR FRIGIDAIRE FFTR1814TWB Arrived on site and inspected freezer frosting and refrigerator not cooling.Confirmed the complaint and tested continuity on the defrost heater. Defrost heater was good. Removed and replaced defrost thermostat. Reassembled and advised customer to wait approximately 24 hours for optimal temperatures to be reached. No water hooked up to unit. Job complete.