Service History 413

Near Austin, TX 78703
Luis
Job Details: 12/18/2020
ICE MACHINE KITCHENAID KUID308ESS2 "Arrived on site for no ice. Ran diagnostics diagnosed weak water flow from valve,replaced defective valve let unit run through a cycle ice formed on evaporator plate"
Near Kyle, TX 78640
Leonardo
Job Details: 12/18/2020
RANGE GE JGB860BEJ1TS Arrived on site to replace control board. Replaced board test unit and found breaker still tripping. Found microwave and stove on the same cricut. When breaker tripped no one was touching the unit.
Near Spicewood, TX 78669
Jacob
Job Details: 12/18/2020
OVEN JENN-AIR JJW9830DDP Arrived onsite for unit not heating up to temperature and it shutting off on its own. Customer said that the last 2 weeks the unit had been working with no issues. Opened up the door to the unit. Found that the customer had aluminum foil placed at the bottom of oven cavity. Let customer know that it is not recommended to do that as it can cause the unit to not get up to temperature. Removed foil. Tested both top and bottom of the unit up to 350.. No issues at this time. Job complete
Near Austin, TX 78752
Matthew
Job Details: 12/18/2020
DRYER WHIRLPOOL WED5620HW1 "Arrived onsite for dryer not turning on. Removed lid cover and could see access to terminal block. Wiring melted at block. Replaced block, but notified customer that an additional power cord would be needed. Job complete."
Near Leander, TX 78641
Tommy
Job Details: 12/18/2020
WASHER WHIRLPOOL MVW7230HW0 Arrived onsite for unit not filling and sometimes spinning and then other times not working at all. Upon arrival put unit through manual tests found unit control is intermittently working and sending voltage. Replaced control and tested. Found unit is now operating as designed. Job Completed.
Near Austin, TX 78733
Kevin
Job Details: 12/18/2020
OVEN KITCHENAID KEBS208DSS7 "Arrived on site and found oven door is locked end it has lost power during a cleaning cycle. Control panel is also warped, was able to separate door panel and unlock oven
Near Austin, TX 78717
Justin
Job Details: 12/18/2020
WASHER WHIRLPOOL WTW7120HW0 Arrived on site for washing machine not spinning or having wet clothes. Customer informed me major issue is unit continues to stop mid cycle and sense load. Entered diagnostics mode and found stored error codes F0E5 off balance load. Put unit into diagnostics test cycle and found functioning as designed. Individually checked manual functions and found all components testing good. Checked voltage to control and found good. Unit working as designed. Went over proper loading and balancing clothes via user care guide with customer. Call complete.
Near Pflugerville, TX 78660
David S
Job Details: 12/18/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site for fridge not cooling properly. I inspected the unit and work area. I hooked my gauges up to the system and found an equalized pressure of 25 psi. I inspected both evaporators and found no frost patterns and no Uv dye. I found no dye at the compressor or at any of the joints. I call PR and CS they suggested installing a new uv dryer and recharging the system. I replaced the uv dryer and put a measured charge into the system. I found pressure were building properly at the fresh food evap and the freezer evap. Job complete.
Near Austin, TX 78750
Wesley
Job Details: 12/18/2020
DRYER LG DLGX3251W Repair complete. Unit is now operating as designed."
Near Austin, TX 78726
Scott
Job Details: 12/18/2020
COOKTOP JENN-AIR JGD3430BS00 Arrived on site for right rear burner not igniting . Replaced igniter switch harness . All checked normal . No gas leaks detected at time of service. Job complete.
Near Austin, TX 78738
Brandon
Job Details: 12/18/2020
WASHER WHIRLPOOL SFF1001CSA0 "Arrived on site for customer complaint of flashing lights and unit not starting cycle, I put unit into diagnostics mode, found microcomputer error code. ; ordrng 1 WPW10556685 (Control) and 1 Cnote (Office to reschedule)"
Near Cedar Park, TX 78613
Justin
Job Details: 12/18/2020
REFRIGERATOR WHIRLPOOL WRT549SZDM01 Arrived on site for refrigerator with ice maker not making ice. Customer had freezer door open upon arrival and I could not get proper temperatures for unit. I tested ice maker and found it harvesting as designed. I also tested water to ice maker and found water coming in to be hot. Advised customer and maintenance manager on install guide that a refrigerator needs to be installed on a cold water line. Advised customer the hot water needs to be resolved and could be causing an issue with the refrigerator valve. Call complete.
Near Austin, TX 78717
David S
Job Details: 12/18/2020
OVEN GE JT3000SF3SS "Arrived on site to install previous diagnosed part. I gained access to the blower motor and replaced with new. I reassembled the unit and tested it. I preheated the unit to 350, and it preheated with no issues.
Near Austin, TX 78735
Kevin
Job Details: 12/18/2020
OVEN JENN-AIR JJW2830IL00 "Arrived on site and replaced both control boards diagnosed on previous visit, after replacement ran both ovens and they are operating properly, job complete"
Near Cedar Park, TX 78613
Tommy
Job Details: 12/18/2020
REFRIGERATOR WHIRLPOOL KRMF706ESS01 Arrived onsite for previously diagnosed parts. Upon arrival replaced control UI and motor evap then tested. Unit is starting to cool let customer know it could take 24 to 48 hours to truly get to temp.
Near Austin, TX 78703
Luis
Job Details: 12/18/2020
REFRIGERATOR WHIRLPOOL WSZ57L18DM00 Arrived on site for cooling complaint. Over temp light blinking replaced control and side wall thermistor
Near Manor, TX 78653
Andy
Job Details: 12/18/2020
RANGE WHIRLPOOL WFG525S0JS0 Arrived on site for range burner issues. Tested and inspected unit and found failed burner heads and caps. Ordering needed parts. Office to schedule return trip. No gas leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W11162114 (burnr-top) and 1 WPW10183375 (cap-burner) and 2 WPW10515455 (burnr-head)s
Near Austin, TX 78702
Leonardo
Job Details: 12/18/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site to replace sump and motor. Replaced part test unit and unit test good no leaks present at this time job complete
Near Liberty Hill, TX 78642
Lou
Job Details: 12/18/2020
COOKTOP WHIRLPOOL WCG97US6HS00 "Arrived on site to inspect cooktop flames. Upon further inspection, I tested all burners and found the flames extremely high. Inspected the orifices and found all orifices for natural gas and the unit is connected to LP. Using parts from my van stock, I replaced all of the orifices with the correct LP orifices and tested. All burners are operating as designed. Also adjusted the flames on each burner. Also found the center burner head damaged. I am ordering the center burner head and having it shipped directly to the customer per MS. No gas leaks detected during service. Job completed. ordrng 1 W10811599D2C (CENTER BURNER HEAD)"
Near Austin, TX 78737
Leonardo
Job Details: 12/18/2020
OVEN WHIRLPOOL WOS51EC0AS03 Arrived on site to test unit for unit giving f1e1 error code. Found error to be bad control. Tried resetting board and error came back. Replaced board.Test unit and unit heated to 350
Near Georgetown, TX 78633
James
Job Details: 12/18/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site and found right door gasket peeling apart. Installed new gasket and warmed for proper seal. Unit tests good. Job complete
Near Pflugerville, TX 78660
David S
Job Details: 12/18/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site for sealed system repair. I inspected the unit and work area. I spoke to the customer and they stated the fridge started making ice, but the dispenser is not working. I did a temp test in the freezer and found it getting down to 0 degrees. I inspected the fresh food evaporator and found no ice build up. I tested the dispenser motor and found the shaft siezed in place and no rotating. I am ordering a dispenser motor W10822606 and a shaft WPW10347114 to fix the ice dispenser. The fridge is cooling properly and does not require a sealed system repair. ; ordrng 1 AUTHORIZATION (AUTHORIZATION ) and 1 W10822606 (motor) and 1 WPW10347114 (shaft)"
Near San Marcos, TX 78666
Brandon
Job Details: 12/18/2020
REFRIGERATOR WHIRLPOOL WRT318FZDB05 "Arrived on site to replace compressor and evaporator, found this unit needs the lock ring kit. Ordering lock ring kit. ; ordrng 1 Cnote (Lock ring tech) and 1 Cnote (Office to reschedule)"
Near New Braunfels, TX 78130
Noah D
Job Details: 12/18/2020
DISHWASHER WHIRLPOOL WDF130PAHB0 "Arrived on site to inspect dishwasher for not drying, upon inspection found a loose connection in the dishwasher. Rescued connector element and all functions worked. Instructed customer on proper use. Complete"
Near Austin, TX 78750
Wesley
Job Details: 12/18/2020
DISHWASHER KITCHENAID KDPE234GPS0 Customer wants control replaced for unit running on end without finishing cycle.
Near Kyle, TX 78640
Jacob
Job Details: 12/18/2020
REFRIGERATOR WHIRLPOOL WRF736SDAM12 Arrived onsite for unit not defrosting. Looked at evaporator in the freezer and saw unit starting to freeze up. Replaced evaporator fan. Let customer know to let unit unthaw for 24 hrs once again for best results. No issues at this time. Job complete
Near Round Rock, TX 78665
Wesley
Job Details: 12/18/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived onsite for leaking a puddle out of the door half way through the cycle. Found dispenser not secure allowing for possible leak. Repaired by securing dispenser in place. Also found excessive sudsing. Advised customer on managing water temp and detergent content to prevent over sudsing causing leaking.
Near Pflugerville, TX 78660
Andy
Job Details: 12/18/2020
DISHWASHER WHIRLPOOL WDT750SAKZ0 Arrived on site for dishwasher no operating. Tested and inspected unit and found latch issues. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Buchanan Dam, TX 78609
Jonathan S
Job Details: 12/18/2020
REFRIGERATOR WHIRLPOOL EL87TRRRV05 "Arrived on site for refrigerator not maintaining temperature. Found unit in defrost cycle upon arrival. Measured temperature in RC at 37.5°. Tested door operation and found unit does not have a self closer. Recommend to raise front leveling feet. Gained access to evaporator and monitored frost pattern. Found good frost pattern. Powered unit of and on and monitored starting operations. Found minor corrosion at the end of thermostat prob. Cleaned thermostat prob. All operations tested good, no water leaks detected during service."
Near Burnet, TX 78611
Jonathan S
Job Details: 12/18/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ02 Arrived on site for refrigerator making rattling sound. Inspected unit and work. Found sound coming from compressor area. Gained access to compressor and found condenser line at cabinet causing sound. Added seal tape and padding to line. Noise no longer occurring. Job completed.
Near Canyon Lake, TX 78133
Andrew
Job Details: 12/18/2020
REFRIGERATOR WHIRLPOOL KRFF507HPS00 "Arrived on site to replace FC evap motor from previous diagnosis. Verified noise was in fact evap motor. Replaced motor, tested unit, customer was satisfied with replacement. Job complete."
Near Temple, TX 76502
Tyler
Job Details: 12/18/2020
OVEN JENN-AIR JJW8430DDS Arrived on site to install previously rebuilt main control. After installing the needed parts we tested the upper and lower oven’s to ensure that they heated to 350° is designed and also verified that once they were done preheating that the element would shut off and then turn back on if the temperature in the oven’s lowered under the Set temps and everything function exactly as it should. Call complete
Near Austin, TX 78728
David Z
Job Details: 12/18/2020
WASHER MAYTAG MVWC465HW2 Arrived on site to reattached washplate / agitator. Tightened bolt. Unit is now tight and working as designed. Still waiting on control. Office to schedule for control.; saved tckt
Near Temple, TX 76502
Tyler
Job Details: 12/18/2020
REFRIGERATOR GE GSS25JFMDWW Arrived on site for a fridge needing previously diagnosed defrost heater. Upon arrival I found that the defrost heater was indeed blown as previously diagnosed but the bimetal thermostat located at the top of the evaporator coil was also blown completely in half and separated and busted out on the inside to the point of the wires corroded and not giving a good reading back to the main control. I spoke with the parts department I was able to use a vinyl thermostat from another refrigerator that was not used earlier on another call and was able to transfer the new bimetal thermostat into the GE unit. Part number for thermostat used was WPW10392132. At this point unit is functioning as designed and I informed customer unit will take 24 hours to fully stabilize the temperatures. Call complete.
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 12/18/2020
ICE MACHINE KITCHENAID KUIX505ESS2 Arrived on site to diagnose an ice machine that is not producing. Tested unit and found water valve causing slow fill in reservoir. Valve will need to be replaced to complete repairs.; ordrng 1 W10897719 (valve)
Near Austin, TX 78741
Matthew
Job Details: 12/18/2020
WASHER WHIRLPOOL WMH31017HS6 "Arrived onsite for F1E4 error code when attempting to start cooking. Performed voltage test per tech sheet, all passed. Called tech line for assistance. Removed control panel and noticed damage to the frame. From the upper door switch going down, there was a gap. This is causing a bad connection resulting in the error code
Near Kingsland, TX 78639
Jonathan S
Job Details: 12/18/2020
RANGE KITCHENAID KCGC506JSS00 Arrived on site to install previous diagnosed parts. Removed incorrect orifices and installed new. Tested operation. All tested good.
Near Round Rock, TX 78664
David S
Job Details: 12/18/2020
DRYER MAYTAG MGD7000XR0 Arrived on site for dryer not heating again. I spoke to the manager and they stated the had the vents cleaned out yesterday. I gained access to the thermistor and the thermal fuse. I found them failed again. I replaced blow. I tested the unit and it is now working as designed. Job complete.
Near Spicewood, TX 78669
Jacob
Job Details: 12/18/2020
ICE MACHINE KITCHENAID KFCS22EVMS4 Arrived onsite for unit dripping out the front door freezer of the unit. Pulled unit out. Found that the drain nipple was clogged. Un clogged drain nipple. Let customer know of new type of drain hose to replace the current one and would like new left and right gaskets on the unit. Ordered parts. Office to reschedule ; ordrng 1 W10619951 (drain tube) and 2 W10830046 (gasket-fip)s
Near Canyon Lake, TX 78133
Andrew
Job Details: 12/18/2020
REFRIGERATOR WHIRLPOOL KRFF507HBS00 "Arrived on site to test unit for lights out and noise. Found light module in freezer was not connected properly. Secured connection, tested unit lights are now working good, verified with customer lights are now good. Customer said noise coming from unit is more noticed at night time. Was able to experience sound and advised customer sound is in the walls from Freon moving around in the lines. Sound is normal part of the operation.
Near Waco, TX 76707
Jonathan M
Job Details: 12/18/2020
WASHER AMANA NTW4516FW3 Arrived on site to install previously diagnosed part. Inspected unit and work area. Customer advised that the prior issue had gone away but that she was having an issue with her unit going into the final spin. Placed unit in service diagnostics and found an F5 E2 for a lid lock failure. Tested door lock and found the lock trying to lock but not actually locking. Replaced latch and tested unit. Unit is working as designed. Call complete.
Near Copperas Cove, TX 76522
Al
Job Details: 12/18/2020
DRYER WHIRLPOOL LEQ8000JQ3 Arrived to inspect dryer not heating.Confirmed the complaint and found the cutoff and element were defective and causing the no heat.R&R both and unit tested as designed.Customer satisfied.Job completed
Near Georgetown, TX 78633
Kayman
Job Details: 12/18/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived onsite for ice maker leaking inside the RC. Upon inspection I found condensation build up on the ice box gasket and a trail of water going down. I ran the ice motor test and it passed. The ice bin was full of ice when I arrived. I tested the ice box fan. it sounded weak and not consistent. I am ordering the Icebox fan (W10846539) control (WPW10675033) fascia (W11197489) for repair door ice(W10919724) just Incase. Office to R/S due to part availability. ; ordrng 1 W10846539 (evaporator fan blade) and 1 W10919724 (door-ice) and 1 W11197489 (heater) and 1 WPW10675033 (cntrl-elec)
Near Salado, TX 76571
Tyler
Job Details: 12/18/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 install previously diagnosed ui, high-voltage control, and evaporator motor thermostat kit. I was able to disassemble and install the three needed parts and then reassemble the unit and verify that everything is now functioning as designed iPhone the customer it will take about 24 hours for the unit to stabilize the temperatures. Call complete"
Near Canyon Lake, TX 78130
Noah D
Job Details: 12/18/2020
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site to inspect dishwasher for not starting, upon inspection found the dishwasher installed incorrectly causing leaning cab, the issue bound the latch, builder has installed granite using dishwasher as a weight bearing wall, right side wall of counter will need to be redone. Customer will contact builder. Complete"
Near Pflugerville, TX 78660
David S
Job Details: 12/18/2020
WASHER WHIRLPOOL MHW5630HW0 "Arrived on site for washer not working as designed. I inspected the unit and work area. I found fault codes for failed latch and water valve. I gained access to the water valves and found the resistance within range. I tested the lock and found it showing resistance within range as well. I ran the unit through a diagnostics cycle and found it operating as designed, and no fault codes coming up. Job complete. No water leaks detected."
Near Hutto, TX 78634
Andy
Job Details: 12/18/2020
REFRIGERATOR FRIGIDAIRE FGUS2632LP2 "Arrived on site to install previously diagnosed tube. Removed failed part and replaced with new. Tested unit and water dispenser is operating properly but ice dispenser is not dispensing ice and ice door is stuck open. Will need to replace dispenser again as well as UI. Ordering needed parts. Office to schedule return trip. Authorization needed. No water leaks present at time of service. Customer will need to keep eye on unit to make sure no leaks appear.; ordrng 1 242074214 (module-dispenser) and 1 242114903 (board-control) and 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (AUTHORIZATION NEEDED )"
Near Hewitt, TX 76643
Jonathan M
Job Details: 12/18/2020
WASHER WHIRLPOOL NFW5800HW0 Arrived on site for a washer that is leaking. Inspected unit and work area. Noticed washer leaning forward and water appearing to be coming from the water dispenser. Advise customer that the unit needs to be completely level for her not to have this issue. Adjusted her feet and tested unit. Unit is now working as designed. Call complete.
Near Georgetown, TX 78633
James
Job Details: 12/18/2020
DISHWASHER WHIRLPOOL WDT720PADM2 Arrived on site and tested operation. Found no faults in diagnostics and all functions test good. Started cycle previously ran by customer and found the sound customer is hearing is coming from upper spray arm spraying against top of tub and inner door. Insulation is located correctly and sound is normal for plastic tub units. Unit is functioning as designed. Job complete
Near Moody, TX 76557
Jonathan M
Job Details: 12/18/2020
WASHER ELECTROLUX EIFLS55IIW1
Near Cedar Park, TX 78613
Justin
Job Details: 12/18/2020
OVEN WHIRLPOOL KEBS209BSS00 Arrived on site to install previously diagnosed parts. Upon further inspection found customer already cycled off power at breaker. Gained access to thermal fuse and found it ohm’d out as open. Ohm’d out blower and thermostats and all tested good. Installed new upper oven door gasket and thermal fuse. Cycled power back on and tested unit. Unit functioning as designed. Call complete.
Near Copperas Cove, TX 76522
Al
Job Details: 12/18/2020
REFRIGERATOR FRIGIDAIRE LFTR1814LBF "Arrived to inspect traditional top freezer bottom refrigerator not cooling.Accessed the evaporator and discovered a massive ice blockade on the right side of the evaporator, which will require a sealed system repair with a sealed system tech and 2 hoursOrdering evaporator, compressor, dye drier, research for any additional parts neededOffice to reschedule the customer for return service Needs more work ; ordrng 1 241785404 (condenser) and 1 242067214 (s/a pur-evaporator) and 1 5304507765 (compressor kit) and 1 AUTHORIZATION (SEALED SYSTEM REPLACED ) and 1 RESEARCH (ANY ADDITIONAL SEALED SYSTEM PARTS) and 1 SEALEDSYSTEMTECH (2 HOURS)"
Near San Marcos, TX 78666
Richard
Job Details: 12/18/2020
WASHER WHIRLPOOL WTW4816FW2 Arrived onsite for the washer drum not sitting properly. During testing found that no issues with the washer all functions tested good. Customer was not aware of the suspension system that are in new washers. Advised customer on care and use of washer. Complete
Near Killeen, TX 76549
Al
Job Details: 12/18/2020
DISHWASHER GE GLD2800V00BB "Arrived to inspect dishwasher with damaged hinges.
Near Killeen, TX 76543
Al
Job Details: 12/18/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived to install previously ordered part.R&R the right side refrigerator gasket.Heated it and advised customer the unit will mold itself to the cabinet.Job completed
Near Canyon Lake, TX 78133
Richard
Job Details: 12/18/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Arrived onsite for the refrigerator ice maker only dispensing crushed ice. During testing found that the the shut off arm to ice maker was jammed causing the ice maker to produce too much ice which overflowed into the ice maker housing. Ice cubes got caught into the cube and crushed solenoid. Removed ice maker assembly and removed ice cubes and adjusted shut off arm to the ice maker and put everything back together and all functions tested good. Complete
Near Killeen, TX 76549
Tyler
Job Details: 12/18/2020
REFRIGERATOR GE GSH25JFXBBB Arrived on site to install previously diagnosed system equipment. Upon arrival I found and was able to verify that the system was indeed starting to go bad and compressor is not pumping Freon through like it should be but during repair I also found that the evaporator fan motor though it was receiving proper voltage was not running as it should. Customer is able to verify that they have not heard the evaporator fan motor running inside the freezer since Thanksgiving so during the salt system repair I went ahead and put in the evaporator motor and verified that it was functioning as designed. Inform customers It will take 24 hours for the unit to properly stabilize the temperatures but by the next day it will be safe to put food in again. Call complete
Near Copperas Cove, TX 76522
Al
Job Details: 12/18/2020
DISHWASHER MAYTAG MDB4621AWB0 "Arrived to inspect dishwasher without power.Checked junction bot and unit has voltage.Found the unit will require a control, which theControl no longer made.Unit is non repairable due to this."
Near Round Rock, TX 78665
Jimmy J.
Job Details: 12/18/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 Arrived on site for Water dispenser trickling water. Not normal flow. Water dispenser trickling water. Not normal flow. Cant remove water filter. Tested water flow from dispenser and nothing came out. Removed current filter and installed new filter. Didn’t change the flow into the dispenser. Removed lead from valve and checked voltage and got 124. Checked resistance and read .243. Way too low. Will be ordering a new valve to be installed upon return visit. Customer also stated the left side of fridge compartment was freezing item. Lowered freezer temp to 3 and fridge temp to 39. Ran diagnostics and no errors came up regarding cooling. Explained to customer to keep items from grouping near the top right side near the air flow vents. These correction should make a difference in item freeing in fridge. ; ordrng 1 W11043013 (valve)
Near Hutto, TX 78634
Andy
Job Details: 12/18/2020
WASHER WHIRLPOOL MVW7230HW0 Called ahead and customer needs to RS. From notes feel lid strike is needed. Ordering needed part. Office to schedule return trip.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W11457841 (STRIKE )
Near Pflugerville, TX 78660
David S
Job Details: 12/18/2020
RANGE WHIRLPOOL WEG730H0DS0 Arrived on site for back left burner not igniting. I inspected the unit and work area. I found the burner caps on the wrong burners. I placed the burner caps in the correct positions and all burners ignited as designed. Job complete.
Near Austin, TX 78757
Scott
Job Details: 12/18/2020
DISHWASHER WHIRLPOOL WDF520PADM6 "Arrived on site for poor wash performance . Ran diagnostics, no error codes . Found wash motor weak . Ordering sump and motor . No water leaks detected at time of service. Call to set return visit .; O-emld tckt"
Near Pflugerville, TX 78660
David S
Job Details: 12/18/2020
MICROWAVE WHIRLPOOL WMH53521HZ Arrived on site for microwave not closing. I inspected the unit and work area. I found the interlocks in the back position. I powered the unit off and pulled the interlocks into the correct position. I powered the unit back on and tested the unit. It is now working as designed and heating.
Near Seguin, TX 78155
Noah D
Job Details: 12/18/2020
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site to inspect dishwasher for not running correctly, upon inspection The dishwasher filled and started cycle correctly, tested all functions and heat, no problems found
Near Canyon Lake, TX 78133
Richard
Job Details: 12/18/2020
REFRIGERATOR WHIRLPOOL WRT318FMDB02 "Arrived onsite for the refrigerator not cooling. Replaced compressor, filter drier and vacuumed system. Upon adding Freon. Compressor was running but not pumping. Pressures did not equalize. New compressor was defective. Will need to order another compressor and drier. ; ordrng 1 W11092625 (Compressor) and 1 Wpw10143759 (Drier) and 1 TJ90SF8404 (Access valve) and 1 Authorization (Authorization needed for repair)"
Near Hillsboro, TX 76645
Jonathan M
Job Details: 12/17/2020
OVEN WHIRLPOOL RBS245PRS00 Arrived on site for an oven that has a broken handle and outer glass. Inspected unit and work area. Customer advised that the handle was starting to come off and as soon as it broke off completely the outer glass broke off as well. Confirmed customers complaint. Unit will need an outer glass and handle for a pair. ; ordrng 1 8302807 (door handle blk) and 1 8303312 (glass-door)
Near Kingsland, TX 78639
Cliff
Job Details: 12/17/2020
REFRIGERATOR WHIRLPOOL WRS322FDAB05 Arrived on site to replace previously ordered parts for refrigerator. Replaced icemaker and ice container and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Austin, TX 78723
Matthew
Job Details: 12/17/2020
WASHER WHIRLPOOL WFW5620HW0 "Arrived onsite for washer leaking from bottom . Ran several test cycles and a regular load and could not duplicate the issue. Did not see any leaks from bottom. When I removed the back panel did notice residue that looked like it was coming from vent. Instructed customer on detergent amounts and cycle selection. Checked vent and vent tub deflector (not present). Could be stator.
Near Pflugerville, TX 78660
Andy
Job Details: 12/17/2020
DISHWASHER WHIRLPOOL WDF331PAHB0 Arrived on site for dishwasher not operating. Tested and inspected unit and found failed pump motor assembly. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Austin, TX 78724
Luis
Job Details: 12/17/2020
REFRIGERATOR WHIRLPOOL WRT138FZDM00 "Arrived on site for a defective compressor,replaced defective compressor and drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good."
Near Austin, TX 78724
Matthew
Job Details: 12/17/2020
WASHER MAYTAG WFW5620HW0 Arrived onsite to replace previously diagnosed parts as instructed by whirlpool tech line. Replaced control and stator. Tested unit and unit is functioning properly. No leaks present at this time. Job complete
Near New Braunfels, TX 78132
Noah D
Job Details: 12/17/2020
MICROWAVE WHIRLPOOL WMC30516HZ0 "Arrived on site to inspect microwave for not having glass plate, ordering plate. Office to reschedule ; ordrng 1 GH7155XHS1 (PLATE)"
Near Cedar Park, TX 78613
Justin
Job Details: 12/17/2020
WASHER WHIRLPOOL WTW4850HW1 "Arrived on site for washing machine making loud noise when put into agitate. Put unit into diagnostics mode and found the sound to be as if something plastic rattling around. The sound only occurs slightly when in low speed and really occurs when reaching high speeds. Tested unit with the wash plate out and noise still occurred. Took tub out of unit and tested, unit still made sound. Took belt off of unit and isolated motor and it no longer made noise. Indicating gear case failure I replaced the gear case. I retested unit and found the same sound occurring. I ran through all the above tests again with the gear case and had the same results. I then called techline and spoke with Dave. He said to replace motor and control and was due to fault with the triac. He said if it does not fix the issue to replace the splutch. Received SR# 7729530957. Ordering motor and control. Office to reschedule.; ordrng 1 W10832724 (MOTOR) and 1 W11498190 (CONTROL)"
Near Paige, TX 78659
Scott
Job Details: 12/17/2020
RANGE KITCHENAID KSGB900ESS3 Arrived on site to take Co readings on range . No issues found . No repairs needed . Job complete .
Near Austin, TX 78747
Andrew
Job Details: 12/17/2020
WASHER WHIRLPOOL WTW7500GC0 "Arrived on site to test unit for loud noise. Tested unit and found loud tapping sound. Found piece of hanger on left side tub vent port causing tapping noise when in spin. Also found rotor bolt loose. Also found cord from blinds with handles still on, on drain pipe tapping the back of the unit adding to the noise. Removed broken piece of hanger, tightened rotor bolt and removed blinds cord. Tested unit and noise was gone. Verified with customer noise is no longer present. No leaks detected at time of service. Job complete."
Near Austin, TX 78731
Kevin
Job Details: 12/17/2020
DRYER WHIRLPOOL WED560LHW1 "Arrived on site and inspected dryer and found it is running properly, took a short video and sent it to DW, confirmed it is heating normally, job complete"
Near Austin, TX 78732
David Z
Job Details: 12/17/2020
MICROWAVE WHIRLPOOL WMH53521HZ4 Arrived on site to install parts to resolve high voltage system not heating. Installed cap mag and diode and retested. Unit is now heating as designed. Call complete.
Near Austin, TX 78731
Kevin
Job Details: 12/17/2020
RANGE WHIRLPOOL WFE515S0JS0 "Arrived on site and replaced dented Console, job complete"
Near Austin, TX 78731
Kevin
Job Details: 12/17/2020
WASHER WHIRLPOOL WTW4955HW1 "If customer calls back refer call back to whirlpool. Arrived on site and found customers complaint is that washer does not add enough water. Set washer into a diagnostic cycle and did not find any saved error codes. Explained to customer how the washer measures each load and uses the correct amount of water depending on the weight of the clothes. Used the diagnostic the cycle to show how all the functions operate, explained correct amount of detergent usage, correct loading procedures for each type of load.
Near Mustang Ridge, TX 78610
Brandon
Job Details: 12/17/2020
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site for customer complaint of unit not responding and screen being blank. Found failed console, ordering console. ; ordrng 1 Cnote (Office to schedule when part comes in)"
Near Jarrell, TX 76537
James
Job Details: 12/17/2020
DRYER WHIRLPOOL WED7120HW0 Arrived on site and tested operation. Found stuck key error and ui not responding intermittently. Unit will need new ui to repair. Office to schedule return services ; ordrng 1 W11419059 (UI)
Near Lago Vista, TX 78645
Wesley
Job Details: 12/17/2020
DRYER WHIRLPOOL WED5100HW0 Arrived onsite and found warped drum causing thumping and grinding. Ordering drum to repair. Returning with repair kit and blower wheel. Office to reschedule. U. ; ordrng 1 W10545923 (drum)
Near Austin, TX 78724
Matthew
Job Details: 12/17/2020
DRYER WHIRLPOOL WETLV27HW2 Arrived onsite for dryer not working properly. Upon arrival unit was unplugged. Connected to power and unit did not power up. Took voltage test at terminal block and recorded 245 vac between L1and L2. 229vac from L1to neutral. 26 vac from L2 to neutral and 107vac from neutral to chassis. Unit needs electrician to correct incoming voltage issues. Shut off power to unit for safety Job complete
Near Austin, TX 78728
Justin
Job Details: 12/17/2020
MICROWAVE WHIRLPOOL WOC54EC0AS04 Arrived on site for microwave oven combo where the microwave would intermittently stop and give close door error on UI. Upon further inspection found that the screw to left door hinge was stripped and allowing door to slip and lose contact with interlock. Ordering screws and hinges. Office to reschedule. ; ordrng 2 PARTSRESEARCH (MICROWAVE DOOR HINGE)s and 2 W10874474 (MW HINGE)s
Near Georgetown, TX 78628
Jonathan S
Job Details: 12/17/2020
WASHER MAYTAG MVWB835DW1 "Arrived on site for washer tripping circuit breaker. Inspected unit and work area. Found corrosion buildup on waterlines to unit. Perform diagnostics mode and checked fault codes. Found error F3-E2 inlet water temperature fault, F0-E5 off balance load and F7-E0 loss of power. Ran automatic test cycle and found failed during inlet valve test. Disconnected thermistor connection from inlet valve and ran automatic test cycle. Found passing all test with thermistor disconnected. Will need to replace inlet valve assembly.Recommend to replace hoses. Customer stated he would have return. ; ordrng 1 W11165546 (INLET VALVE)"
Near Clifton, TX 76634
Jonathan M
Job Details: 12/17/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced left hand dispenser door and tested unit. Unit is now working as designed. Call complete.
Near Pflugerville, TX 78660
Andy
Job Details: 12/17/2020
VENTHOOD UNKNOWN WVU37UC0FS0 Arrived on site for venthood not operating. Tested and inspected unit and found when installed a screw that was too long was used for vent stoping the fan from moving. Made needed adjustments and tested unit. All operations are normal. Instructed customer on use and care and practice for best performance. No other repairs are needed at this time.
Near Robinson, TX 76706
Jonathan M
Job Details: 12/17/2020
DRYER MAYTAG MEDC465HW0 Arrived on site for a dryer that is not drying clothes all the way. Inspected unit and work area. Customer advised that she had gotten the dryer vent test kit from whirlpool but was physically unable to set it up. Added vent kit to the dryer and ran a cycle. Found the card would not fall down. Tested unit with the vent hose pulled off and the card fell and was venting as designed. Customer attempted to vacuum out some lint in the back of the wall but I advised her that her issue was probably closer to a top of her roof. We tried again after the customer vacuumed out the lint and still had the same result as the first time. I did advise the customer that she had a long vent hose and that it could cause problems with air restriction. Customer requested that I trim her vent hose since I was already there. I did trim down the vent hose but advised the customer to have a dryer vent company clean out her vent. Unit is working as designed. Call complete.
Near Pflugerville, TX 78660
David S
Job Details: 12/17/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived on site for ice bin being stuck. I inspected the unit and work area. I found the ice bin stuck in ice. I removed the fill tube and steamed the inside of the ice box. I got the ice box clear and removed all the ice. I found the ice maker leaking. I replaced the ice maker and silicones the fill tube in place. I cycled the unit and it worked as designed. Job complete.
Near Austin, TX 78759
David Z
Job Details: 12/17/2020
REFRIGERATOR FRIGIDAIRE FFHD2250TS5 "Arrived on site to diagnose refrigerator with mullion not contacting its guide in the top of the fridge. I was able to take the mullion out and drill down the adjustment hole to go a little higher, and raised level of unit. Retested and now all is working as designed. Call complete."
Near Georgetown, TX 78633
Tommy
Job Details: 12/17/2020
DISHWASHER KITCHENAID KDTE234GPS0 Arrived onsite for previously diagnosed parts. Upon arrival replaced unit Sump and tested. Unit is running as designed. No signs of leaks. Job Completed.
Near Georgetown, TX 78628
Jonathan S
Job Details: 12/17/2020
OVEN KITCHENAID KDRP487MSS03 Arrived on site for left oven not heating as well as the right oven. Inspected unit and work area. Performed temperature test at 350° on bake mode and monitored first 3 cycles. Tested cooktop operation while monitoring oven temperature. Found average temperature at 356° with little fluctuation. Spoke with customer on user care guide and email a copy of user care guide to customer. All tested good.
Near New Braunfels, TX 78130
Noah D
Job Details: 12/17/2020
REFRIGERATOR WHIRLPOOL JF42NXFXDW02 "Arrived on site to inspect fridge for frosting up, replaced 2 gaskets and filter, found no issue with right gasket.
Near Andice, TX 78628
Lou
Job Details: 12/17/2020
MICROWAVE WHIRLPOOL WMC30516HZ0 "Arrived on site to install replacement microwave. Upon arrival, the customer advised that the door button sticks and sometimes the door won’t open. I removed the old unit and removed the mounting plates. Installed mounting plates to new unit and installed new unit and tested. Unit is operating as designed. I recommended that the customer use two fingers on the outer edges of the button or one finger in the center of the button when opening the door to help prolong the life of the button as it can break if pressing on either edge with one finger. Job completed. Returning old unit to manufacturer."
Near Austin, TX 78732
David Z
Job Details: 12/17/2020
MICROWAVE KITCHENAID KHMS2056SSS0 "Arrived on site to install parts to resolve microwave thinking door is always open and has broken interlock. Installed new upper receiver and cam, upper switch, lower 3 wire switch. Retested and all is working as designed.
Near Meridian, TX 76665
Jonathan M
Job Details: 12/17/2020
REFRIGERATOR WHIRLPOOL WRS322FDAW04 "Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced light and tested unit. Unit began to light in the freezer section and is working as designed. Customer also complained that her water dispenser is still not working properly. She bought a whirlpool filter from Lowe’s and it’s not dispensing water. Confirmed customers complaint. When the filter is removed the unit does dispense water properly. But when filter is placed in, the filter dribbles and then stops. I called tech line and spoke to Kathy SR# 7729528152. She advised that she believed the issue to be a faulty filter and to have the customer replace the new filter to ensure it wasn’t just a bad new filter. She advised that if the customer has bigger problems pass a new filter, to replace the housing but to have the customer replace that filter again first. Call complete."
Near Georgetown, TX 78626
James
Job Details: 12/17/2020
REFRIGERATOR WHIRLPOOL WRS311SDHB00 Arrived on site and installed new ice container. Tested operation and found unit working properly. Job complete
Near Kyle, TX 78640
Kevin
Job Details: 12/17/2020
WASHER WHIRLPOOL WFW6620HC0 "Arrived on site and replaced water valve diagnosed on previous visit, after replacement confirmed in a diagnostic cycle that both valves are operating properly. No water leaks from connections at time of service, job complete"
Near New Braunfels, TX 78130
Noah D
Job Details: 12/17/2020
WASHER MAYTAG MVW7230HW0 "Arrived on site to inspect washer for always draining, upon inspection found the drain kicked on automatically, replaced control board and tested for functions. All functions returned. Complete"
Near Buda, TX 78610
Andrew
Job Details: 12/17/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Arrived on site to test unit for not washing correctly. Found high drain loop was not installed causing food from garbage disposal to back flow into dishwasher. Lower, middle and third level spray arms were clogged preventing proper operation. Sump motor was receiving proper voltage but when I tested with spray arms off hardly any water was flowing properly. Recommend replacing lower spray arm(W10837249), middle spray arm(WPW10498900), feed tube with third level spray arm(WPW10340745) and sump and motor(W11087376)