We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near Killeen, TX 76549
Al
Job Details: 05/04/2021
Arrived back on site to install previously ordered parts.Removed and replaced the fan scroll and the thermistor.Reassembled and unit began cooling.Customer told to place a bottle of water inside the freezer and wait approximately 24 hours for the freezer to reach optimal temperatures.Job Complete
We serviced a
MAYTAG WASHER
Model MHW5630HC0
Near Austin, TX 78749
Jacob
Job Details: 05/04/2021
"Arrived onsite for control acting erratically. Put unit in diagnostics and found, F0E1 load in drum during clean washer cycle, F0E2 over suds, F0E5 off balance. Let customer know that the unit only needs so much detergent to allow the unit to wash. Erased codes from the unit. Went through entire quick cycle. Unit made it through with no returning error codes. No issues at this time. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC0
Near Waco, TX 76710
Jonathan M
Job Details: 05/04/2021
"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced tub, basket, and belt and tested unit. Unit began to work as designed. Call complete."
We serviced a
GE REFRIGERATOR
Model PSS26SGRBSS
Near Briarcliff, TX 78669
Brandon
Job Details: 05/04/2021
"Arrived on site for customer complaint of unit not producing ice, found failed ice maker, I replaced ice maker, unit tested good."
We serviced a
KENMORE REFRIGERATOR
Model 596.7238341
Near Georgetown, TX 78633
Jonathan S
Job Details: 05/04/2021
"Arrived on site for refrigerator complete no cool. Inspected unit and work area. Found nothing running and continued clicking noise. Performed diagnostics mode and attempted to run test 4 and did not pass strep 1. Tested deli control and disconnected. Gained access to FC evaporator and found fan pulsating. Disconnected evaporator fan assembly, no change. Gained access to compressor and 3 way valve. Found valve also pulsating. Found when low voltage to inverter disconnected all started running. Found main control shorting out inverter. Will need to replace main control and inverter.
We serviced a
WHIRLPOOL DRYER
Model WED6120HW1
Near Liberty Hill, TX 78642
Cliff
Job Details: 05/04/2021
Arrived on site to diagnose a dryer that is not level. Found unit not leveled at time of installation. Adjusted feet as much as possible to line up venting. All is working properly at this time and no further repairs needed.
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ0
Near Canyon Lake, TX 78133
Noah D
Job Details: 05/04/2021
"Arrived on site to inspect unit for not heating correctly, upon inspection found the unit did heat correctly. The sensor was about 15 degrees off, replaced sensor and tested. Complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near New Braunfels, TX 78132
Andrew
Job Details: 05/04/2021
"Arrived on site to test unit for frost build up in FC. Found left and right door brackets were bent and gap in FC door gasket. Replaced brackets and formed gasket, tested unit, unit works good. Air gap is no longer present and door sealing properly. No leaks detected. Job complete."
We serviced a
GE REFRIGERATOR
Model GSS23GMKECES
Near Spicewood, TX 78669
Brandon
Job Details: 05/04/2021
"Arrived on site for customer complaint of unit leaking from ice maker, found failed ice maker, the new ice maker wont fit into the refrigerator, the new design of the ice maker is a little to big to slide into the freezer section. Submitted parts research for old style ice maker. ; ordrng 1 Cnote (Parts research for old style ice maker) and 1 Cnote (Office to reschedule)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT790SAYM2
Near Spicewood, TX 78669
Brandon
Job Details: 05/04/2021
"Arrived on site to replace failed wash motor assembly, after replacing unit tested good."
We serviced a
KITCHENAID OVEN
Model KEBS107DSS8
Near Austin, TX 78746
Matthew
Job Details: 05/04/2021
Arrived onsite for oven not powering on. Upon arrival found unit unresponsive. Pulled unit for inspection. Found TOD thermal fuse blown. Replaced fuse and tested. Did not correct issue. After further investigation found that was receiving proper voltage however the control was not responding. Unit would need main control board replaced. .; ordrng 1 4453163 (microcomputer)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Hutto, TX 78634
David S
Job Details: 05/04/2021
"Arrived at site to diagnose sealed system issue we gained access to the compressor and tested voltage to the start device found good voltage, we ohmed out the compressor windings found them good, installed spare start device and powered the unit on, compressor tried to kick on but shorted the start device. Punctured filter drier and found system full of refrigerant. Evacuated system and installed new compressor and access valve, used refrigerant to clean out excess oil from the system. Installed UV drier and pulled vacuum for 15 minutes and monitored pressures, vacuum held. Put a measured charge into the system and measured pressures found pressures holding, powered the unit on and monitored operating pressures, found operating pressures within range, inspected freezer and found it dropping in temperature, no leaks detected. Job complete."
We serviced a
JENN-AIR FREEZER
Model JBZFL18IGX00
Near Austin, TX 78750
David Z
Job Details: 05/04/2021
Arrived on site to install previously diagnosed parts to resolve missing kick plates. On arrival customer informed me that expressions had come out and installed new panels and brackets and repair is no longer needed on those. The supplied icemaker cover had a broken tab and needs to be reordered. Ordering direct to customer since tech is not needed to snap in cover and customer can install. ; ordrng 1 W11234555d2c (Icemaker cover D2C)
We serviced a
WHIRLPOOL WASHER
Model MVWB865GW1
Near Salado, TX 76571
Tyler
Job Details: 05/04/2021
"Arrived onsite for lid locking functionality. Found F5E4-Lid Not Opened Between Cycles error code. During further testing found proper DC voltage was being sent to lid lock. In diag mode, I could force lid lock to function, but the UI display was not registering the lid locking or unlocking. Customer also made complaint of odd noise of unit during spin cycle. Ran test 12 and 14, but could not confirm noise while unit was empty. Advised customer to send video to office email of unit making noise during normal load and operation. Ordering one latch and bezel. Spoke with SR on part availability. Office to reschedule when parts available. Order W10810403, W11237157. ; ordrng 1 W10810403 (Latch) and 1 W11237157 (Bezel)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5FHEXVQ00
Near Killeen, TX 76542
Tyler
Job Details: 05/04/2021
Arrived on site for refrigerator needing a previously diagnosed sealed system. Upon arrival I found the unit was unplugged upon further inspection was able to verify the unit didnt do you have a bad salt system and need repairing I was in able to install a new compressor UV dryer and access valve. After Running a 15 minute vacuum I was able to verify there are no leaks on either the lower high side Ive been charge the system with 5 ounces of Freon per the manufacturer and then ran the unit for another 15 minutes and verified the prices were stable at 150 on the high side and zero psi on the low side. Informed customer will take 24 hours to properly cooling unit before sticking items back in call complete
We serviced a
WHIRLPOOL RANGE
Model RF362LXTS2
Near Harker Heights, TX 76548
Al
Job Details: 05/04/2021
Arrived on site to install previously ordered part.Removed and replaced the control.Reassembled and unit tested as designed.Job complete
We serviced a
GE REFRIGERATOR
Model GSS20IETEBB
Near Killeen, TX 76543
Al
Job Details: 05/04/2021
Arrived on site and for 2/2 older model side by side refrigerator not dispensing ice.Confirmed the complaint and found the unit will require an auger motor to complete the repair.Ordering auger.Office to schedule return services.Needs more work ; ordrng 1 WR60X10258 (Auger motor)
We serviced a
MAYTAG WASHER
Model MVWC300XW1
Near Waco, TX 76706
Jonathan M
Job Details: 05/04/2021
"Arrived on site for a washing machine that?s not completing cycles. Inspected unit and work area. Customer advised that they are having to place the unit into a rinse and spin and then a drain and spin at the end of each cycle to finish the load. Found an F8 E1 (low/no water detected) error code. Around the unit through an auto test and found the water pressure low on all water valves. The customer advised that his whole home has very low water pressure. Once the unit went into a drain, I noticed the drain hose connection is a part of a closed drain hose assembly. I did advise the customer that either his low water pressure or the closed drain pipe issue may cause either one of his issues filling or water siphoning back into the unit. I advise the customer to run a small load and drain into an open bucket to figure out if the issue is with his drain or his water pressure. Customer is going to run a cycle to figure that out and will make necessary changes depending on what his issue is. Call complete."
We serviced a
GE REFRIGERATOR
Model PFSS5RKZCSS
Near Belton, TX 76513
Jonathan M
Job Details: 05/04/2021
Arrived on site for a refrigerator that won?t cool and is having lights go on and off inside the refrigerator and I need the user interface. Inspected unit and work area. Found the unit cycling on and off in the refrigerator due to a DC voltage issue. Spoke to SW and went through several dc components by unplugging the from the main control. Found all components we?re not cut the cause of the issue. Found two connectors missing on the control and spoke to SW again. Reordering the control and the office will need to contact the customer to schedule return visit. ; ordrng 1 WR55X11098 (refrigerator main co)
We serviced a
ESTATE WASHER
Model ETW4300TQ0
Near Harker Heights, TX 76548
Al
Job Details: 05/04/2021
Arrived on site and inspected off balance washer.Confirmed the complaint and balanced the unit.JOB COMPLETE
We serviced a
WHIRLPOOL DRYER
Model WED5800BW0
Near Copperas Cove, TX 76522
Tyler
Job Details: 05/04/2021
"Arrived on site for dryer not heating. Upon arrival I found 240v at outlet. Main control was receiving proper power. Upon further testing found dryer making a loud shaking and rumble noise. After disassembly of front of dryer I found heating element was shorted out, high limit cutoff was showing continuity but ohm resistance was sporadic. Also found a 6-7 inch deep mass of lint and other foreign debri in lint chute as well as inner cavity of unit causing major air flow issue with heat as well as leading to dryer heating issue.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near Temple, TX 76501
Al
Job Details: 05/04/2021
Arrived on site to inspect screeching noise from washer. Confirm complaint to diagnostics I am found the Wash Plate tines are worn down from the heavy loads. Also found the gear case is contributing to the malfunction.Ordering the wash plate and will return with previously ordered parts.The hot water valve is broken and the husband will repair before return services.Office to schedule return services.Needs more work ; ordrng 1 W10752283 (WASHPLATE)
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near New Braunfels, TX 78132
Andrew
Job Details: 05/04/2021
"Arrived on site to install insulation kit per techline. Installed kit and replaced gasket, tested unit, unit works good. Job complete."
We serviced a
KITCHENAID RANGE
Model KFED500ESS03
Near Robinson, TX 76706
Jonathan M
Job Details: 05/04/2021
"Arrived on site for arrange that has three User Interface keys that won?t work. Inspected unit and work area. Confirmed customer complaint and found the one, two, and three buttons not working properly. Replaced User Interface and tested unit. Unit begin working as designed. Call complete."
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Leander, TX 78641
Lou
Job Details: 05/04/2021
"Arrived on site to install previously diagnosed and ordered parts. Due to the oven door outer glass being damaged, I removed and replaced the outer door glass, handle screws, and nameplate and tested. Unit is operating as designed. No gas leaks detected during service, job completed"
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD618ESS01
Near Austin, TX 78750
David Z
Job Details: 05/04/2021
"Arrived on site to diagnose refrigerator that was leaking water from the bottom. On arrival customer showed me the removed valve going to the filter housing. Valve had a huge crack and had caused a leak, lines had also leaked. Customer had replaced the valve on their own due to the severity of the leak, but lines are still leaking. Ordering new lines to resolve. Customer also pointed out a clicking sound coming from the freezer, and found the icemaker was clacking while harvesting. Ordering new icemaker to resolve. Office to schedule when parts arrive due to 1 or more exparts.; ordrng 1 WPW10683737 (Water tube) and 1 WPW10296807 (Water Tube) and 1 W11087434 (Icemaker)"
We serviced a
WHIRLPOOL DRYER
Model MEDC465HW0
Near Canyon Lake, TX 78133
Noah D
Job Details: 05/04/2021
"Arrived on site to inspect unit for not heating. Upon inspection found the element did not glow when started, replaced burnt element and cutoff, all functions returned, cleared duct due to extreme blockage. Complete"
We serviced a
FRIGIDAIRE RANGE
Model FFEF3018LSD
Near Killeen, TX 76549
Tyler
Job Details: 05/04/2021
"Upon arrival, spoke with customer to confirm which burner wasnt working properly. Ticket states right rear was the issue, but customer stated that was incorrect and the front right large burner is not working properly. Upon further diag, the front right infinite switch was not sending a stable 240v connection to the burner. Inspected burner, still intact and functioning properly. Ordering infinite switch 316436001; ordrng 1 316436001 (Infinite switch (FR))"
We serviced a
WHIRLPOOL DRYER
Model LGR5636JQ0
Near Austin, TX 78731
Matthew
Job Details: 05/04/2021
Arrived onsite for dryer not heating. Upon inspection found faulty thermal fuse. Replaced fuse and tested. Unit is functioning properly. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM01
Near Manor, TX 78653
Scott
Job Details: 05/04/2021
"Arrived on site for no ice . Found water line to ice maker from valve cut . Replaced supply line from truck stock . Ran harvest , all checked normal . No water leaks detected at time of service. Job complete ."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW2
Near Burnet, TX 78611
Cliff
Job Details: 05/04/2021
Arrived on site to diagnose a dishwasher that is not drying properly. Tested all parts and components and found no failures to unit at this time. Advised homeowner on best cycles and options to use for best results. No further repairs needed and no leaks were found at time of service.
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC0
Near Killeen, TX 76549
Tyler
Job Details: 05/04/2021
"Arrived onsite to install previously diagnosed rebuild. Installed parts including, but not limited to, outer tub, basket, gearcase, and other related hardware."
We serviced a
MAYTAG DRYER
Model MED5500FW
Near Driftwood, TX 78619
Robert
Job Details: 05/04/2021
Arrived on job for complaints of no heat found fuse open replaced fuse and test. Still no heat checked element and found it open too. Replaced element and test.
We serviced a
WHIRLPOOL WASHER
Model MVWB766FW0
Near Austin, TX 78737
Robert
Job Details: 05/04/2021
Arrived on job to replace previously diagnosed part. After replacement test operation. No additional leaks detected at time of service
We serviced a
WHIRLPOOL WASHER
Model WTW4655JW1
Near Cedar Park, TX 78613
Justin
Job Details: 05/04/2021
Arrived on site for a washing machine that was making a loud noise in spin. Upon further inspection I found the unit very unbalanced. I balanced the feet and it was now no longer wobbling. I put the unit into diagnostics mode and found stored error code F7E5 shifter fault. I then ran a diagnostics cycle and found it ran through as designed. I then manually activated spin and agitate actuating shifter. I found no issues with shifter and no noise during high spin. I then gained access to the bottom of the unit and found no visible issue. I found harness connection fine. I put it back into manual test and actuated shifter again. This time I could hear the actuator slip and not work. This indicates a cam slipping and possibly a bad actuator. I replaced both parts and tested the unit again in diagnostics.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC1
Near Leander, TX 78641
Kayman
Job Details: 05/04/2021
Arrived onsite for washer leaking seemingly while on hot or warm. After inspection I found the fabric softener dispenser would overflow pretty quick into engaging the valve and would leak out the top and front everywhere. As I was removing the dispenser I broke the securing tabs so I will need to return to replace it. I replaced the inlet valve and tested the unit. The unit is no longer overfilling the softener dispenser and no leaks are present at this time. I am ordering the dispenser (W11175629) and top bezel (W11094976) but only bezel may be needed. . ; O-emld tckt
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW1
Near Leander, TX 78641
Kayman
Job Details: 05/04/2021
Arrived onsite for washer flashing on the display and not responding. After inspecting the unit I found the latch was pushed in or broken in and hanging down within the inner walls of the unit. I found a stored error code of F1E1 in diagnostics. I replaced the main control and latch assembly. I tested the unit and it is working as designed at this time with no leaks detected during time of service. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Austin, TX 78723
Scott
Job Details: 05/04/2021
"Arrived on site for for no ice and poor water dispensing . Found very small cubes in ice bin and poor water flow from dispenser . Found water filter not properly installed . Reinstalled filter , flow dispenser is normal. Harvested icemaker ,all checked normal. No water leaks detected at time of service. Job complete ."
We serviced a
WHIRLPOOL RANGE
Model WFE525S0HS1
Near Round Rock, TX 78664
Wesley
Job Details: 05/04/2021
Arrived onsite and replaced broken spring hinge. Unit is now operating as designed. Advised customer on repair.
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JZ0
Near Round Rock, TX 78664
Wesley
Job Details: 05/04/2021
Arrived onsite and found unit operating with failed control causing the indicator lights to be shorted on. Ordering control to repair. ; ordrng 1 W11204519 (Control)
We serviced a
JENN-AIR OVEN
Model JMW2430IL03
Near Austin, TX 78749
Leonardo
Job Details: 05/04/2021
Arrived on site to replace glass. Replaced glass test unit and unit test good job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS01
Near Cedar Creek, TX 78612
Richard
Job Details: 05/04/2021
"Arrived onsite for the refrigerator not working properly. Upon arrival found that the refrigerator was unplugged and has been unplugged for a few days. Was not able to diagnose the issue due to the refrigerator being unplugged for a few days. Advised customer to plug in the refrigerator.
We serviced a
MAYTAG WASHER
Model MVWB765FW0
Near Austin, TX 78738
Brandon
Job Details: 05/04/2021
"Arrived on site for customer complaint of unit leaking found leak coming from valve, I replaced valve, unit tested good."
We serviced a
WHIRLPOOL WASHER
Model WET4024HW0
Near Austin, TX 78759
David Z
Job Details: 05/04/2021
"Arrived on site to diagnose washer dryer combo not draining. Ran unit and can hear drain running, but unit is not draining. Drained unit with shop vac and examined drain pump. Found a small sock in the drain. Removed sock and reassembled. Tested unit and verified drain is draining properly and all is working as designed. No water leaks found. Call complete."
We serviced a
MAYTAG WASHER
Model MVWB835DW0
Near Taylor, TX 76574
Wesley
Job Details: 05/04/2021
Arrived onsite and replaced slow water valve that was causing unit not to complete wash cycles. Unit is now operating as designed. Recalibrated and tested. All checks good.
We serviced a
MAYTAG WASHER
Model MVWB835DW0
Near Taylor, TX 76574
Wesley
Job Details: 05/04/2021
Arrived onsite and replaced slow water valve that was causing unit not to complete wash cycles. Unit is now operating as designed. Recalibrated and tested. All checks good.
We serviced a
WHIRLPOOL RANGE
Model WFC150M0EB4
Near Austin, TX 78617
Richard
Job Details: 05/04/2021
Arrived onsite for the LF burner not turning off / working properly. During inspection found that the hot light was off. But customer stated that the light light stayed on for about 5 hrs or so before it turned off and that the burner was warm to touch as well. Tested switches and found that the LF switch was not working properly so will need to replace it. Parts already on order and office to schedule ; O-emld tckt
We serviced a
GE OVEN
Model JKP07G0J5BG
Near Dripping Springs, TX 78620
Robert
Job Details: 05/04/2021
Arrived on job for complaints of oven engaging cleaning cycle without selection. Found the selection switch damaged and thermostat out of range. Oven baked element open will need to be replaced. ; ordrng 1 WB22X5110 (SWITCH ) and 1 WB24X0176 (THERMOSTAT )
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ04
Near Austin, TX 78745
Luis
Job Details: 05/04/2021
"Arrived on site for no,cool in fresh food section. Found evaporator incased in ice. Ran diagnostics defrost thermistor reading open,ran heater test,heater powered on. Defrosted evaporator replaced defrost thermistor and ui control."
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW2
Near Austin, TX 78731
Matthew
Job Details: 05/04/2021
Arrived onsite for washer having water enter unit. Unit is stacked and will require 2 man. Spoke to Ivan (maintenance Supervisor) and said they have a dedicated person to assist with the job. No error codes at this time. On arrival did notice water in tub when not in use. Ordering valves to complete job. Office to reschedule. ; ordrng 1 W11316255 (valve) and 1 W11316256 (valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model RSW24E0DAM
Near Buda, TX 78610
Robert
Job Details: 05/04/2021
Arrived on job for complaints of leaking. Found the icemaker leaks will need to replace icemaker.
We serviced a
WHIRLPOOL FREEZER
Model WZC3115DW01
Near Bertram, TX 78605
Cliff
Job Details: 05/04/2021
Arrived on site to diagnose a freezer that is not cooling. Found compressor operating but not cooling. Compressor and filter drier will need to be replaced to complete repairs. Office to set return appointment for 2 hours. ; ordrng 1 WPW10507886 (Compressor) and 1 WPW10143759 (Drier) and 1 W10913906 (Coupling)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM02
Near Harker Heights, TX 76548
Al
Job Details: 05/04/2021
"Arrived on site and inspected unit temperature issues.Accessed he evaporator and found a massive blockage on the top right side of the evaporator and found the temperatures in the freezer compartment were 22 degrees.Discovered the amp draw on the compressor was 0 .16 . Both evaporator fan and condenser fan were operating properly.Skied in Non complete thread and was advised the ps was a sealed system issue.Ordering the compressor, drier, access valve, sealed system tech and 2 hours.Office to schedule return services due to parts availability ; ordrng 1 W11092625 (Compressor) and 1 W10843121 (Drier) and 1 876764 (Valve) and 1 Sealedsystemtechnician/2HOURS and 1 Authorizationfromlandlord"
We serviced a
KITCHENAID DISHWASHER
Model KUDS30IXWH8
Near Lago Vista, TX 78645
Lou
Job Details: 05/04/2021
"Arrived on site to inspect dishwasher rack wheel issues. Upon further inspection, I found 3 of the 4 wheel assemblies on the lower rack were damaged. Inspected the upper rack and the adjuster assemblies were good.I removed and replaced the 3 wheel assemblies and tested. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Leander, TX 78641
Lou
Job Details: 05/04/2021
"Arrived on site to inspect dishwasher not drying. Upon further inspection, I placed the unit in diagnostics showing error code F3E1. Cleared the code and continued with testing. Using my multimeter, I tested the amp draw to the element and found 7-9 amps during the wash and dry cycles of testing. Tested the OWI sensor and found it open. Removed and replaced the sensor and retested. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ2
Near Manor, TX 78653
Scott
Job Details: 05/04/2021
"Arrived on site ,replaced control on range . Ran preheat all checked normal. No gas leaks detected at time of service. Job complete"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FRT18IL6DMK
Near Austin, TX 78738
Luis
Job Details: 05/04/2021
"Arrived on site. Installed a new evaporator,compressor and filter drier vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good unit cooling down correctly"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GZ25FSRXYY1
Near Liberty Hill, TX 78642
Cliff
Job Details: 05/04/2021
Arrived on site to replace previously ordered parts for refrigerator. Replaced icemaker and tested unit. All is working properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Taylor, TX 76574
Wesley
Job Details: 05/04/2021
Arrived onsite and replaced the inlet valve and tested unit. All checks good.
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Driftwood, TX 78619
Robert
Job Details: 05/04/2021
"Arrived on job for complaints of breaker tripped. Ran test cycle and a,p never climb above 8.2. Washer plugged in GFCI outlet and a garage refrigerator sharing circuit.
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS02
Near Leander, TX 78641
Kayman
Job Details: 05/04/2021
Arrived onsite for range with panel issues. Upon arrival I could see the middle of the console bubbling up. I was able to push the bubble in and it sticks in place but is still warped and doesnt look right. I called techline and spoke to Kathy SR#7730675797 she recommended replacing the assembly outlet flue upper(W10321446) assembly flue upper(W11243157) returning with membrane and control panel( WPW10318550 ) due to previous installed panel being scratched. Office to R/S due to part availability. ; ordrng 1 W10321446 (Flute outlet upper) and 1 W11243157 (Flue upper) and 1 WPW10318550 (Control panel)
We serviced a
IKEA MICROWAVE
Model IBMS1455DS00
Near Austin, TX 78732
Brandon
Job Details: 05/04/2021
"Arrived on site for customer complaint of unit not starting, found broken button holder, ordering parts ; ordrng 2 W11116990 (Button holder)s"
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Austin, TX 78703
Jacob
Job Details: 05/04/2021
"Arrived onsite for unit shaking more than usual. Tested unit in diagnostics, did not get an error code. Upon further inspection, found that the suspension was no good and some of the holding cups were missing from the front 2 suspension rods. Replaced suspension rods. Tested unit. Unit tested good. No issues at this time. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Austin, TX 78750
David Z
Job Details: 05/04/2021
Spoke to customer prior to arrival. Customer asked if it was normal to hear water sloshing in the basket when unit was drained. This is normal due to both water in the tub thats there normally and also fluid in the basket ring.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Hutto, TX 78634
Wesley
Job Details: 05/04/2021
Arrived onsite and replaced the icemaker due to broken flex tray. Unit is now operating as designed. Advised customer on repair.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Burnet, TX 78611
Cliff
Job Details: 05/04/2021
Arrived on site to replace previously ordered parts for washer. Replaced cam and belt and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
FRIGIDAIRE DISHWASHER
Model FGID2466QF4A
Near Kyle, TX 78640
Leonardo
Job Details: 05/04/2021
Arrived on site to replace power cord. Replaced cord test unit and unit staying on but not starting. Test unit and found shorted control board and ui. Will order new control board and control panel. Still dont know if we need anything else because we cant start the unit. So we dont know if fill valve or wash motor or drain motor. Office to rescheduled. ; ordrng 1 5304504782 (Control board) and 1 5304496526 (Control panel)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ3
Near Austin, TX 78738
Brandon
Job Details: 05/04/2021
"Arrived on site for customer complaint of noise when turning, found failed ring, I replaced ring, unit tested good."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Austin, TX 78749
Leonardo
Job Details: 05/04/2021
Arrived on site to test unit for unit not starting. Test unit and found latch not seeing door closed. Replaced latch test unit and unit test good job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ07
Near Hutto, TX 78634
Wesley
Job Details: 05/04/2021
Arrived onsite and ordering divider to repair motor and yolk issue as unable to separate existing parts. Returning with motor and yolk and divider. Office to reschedule. ; ordrng 1 WPW10309864 (Divider)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW05
Near Round Rock, TX 78681
Kayman
Job Details: 05/04/2021
Arrived onsite for refrigerator with crack in liner. Upon inspection I found a crack and the bottom of the RC where the edge rolls off. With the size of the crack I advised the customer that there wouldnt be much to do about this issue except add some adhesive to seal the crack. I added some truck stock adhesive (482338) to the crack to ensure a good seal. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WEG750H0HZ0
Near Hutto, TX 78634
Jimmy J.
Job Details: 05/04/2021
Arrived on site to install previously diagnosed part. Removed DSI board and installed new DSI board. Powered range back on and tested broil and bake. Both broil and bake are igniting flame on first click as designed.Job completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT511SZDM00
Near Del Valle, TX 78617
Richard
Job Details: 05/04/2021
Arrived onsite for the refrigerator ice maker not working. During testing found that the the ice maker was not cycling properly. Replaced ice maker and it cycled and filled with water. Complete
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Canyon Lake, TX 78133
Noah D
Job Details: 05/04/2021
"Arrived on site to inspect unit for not starting and error codes, upon inspection found the latch and strike broken. Couldn?t test without latch. Ordering latch, strike and control. Office to reschedule ; ordrng 1 W11032875 (LATCH ) and 1 W11091027 (STRIKE )"
We serviced a
WHIRLPOOL WASHER
Model RTW4516FW2
Near Austin, TX 78753
Scott
Job Details: 05/04/2021
"Arrived on site for washer not starting . Ran diagnostics got long fill . Found low cold water flow . Also gear case making lots of noise . Ordering valve ,gearcase , cam ,actuator,belt .no water leaks detected. Call to set return ; ordrng 1 W10721967 (CAM) and 1 W10913953 (ACTUATOR ) and 1 W11210463 (VALVE ) and 1 W11454741 (GEAR ) and 1 WPW10006384 (BELT )"
We serviced a
WHIRLPOOL DRYER
Model WED7120HW1
Near Georgetown, TX 78628
Jonathan S
Job Details: 05/04/2021
Arrived on site to install previous diagnosed part. Removed failed control and installed new. Performed diagnostics mode and tested sensor operation. All tested good. Spoke with customer on sensor drying.
We serviced a
KITCHENAID ICE MACHINE
Model KUIC18NNZS0
Near Austin, TX 78731
Luis
Job Details: 05/04/2021
"Arrived on site for defective water pan,broken wire on grid cutter,defective pump and missing drain cap ordering all parts.; ordrng 1 W11229574 (Pan water) and 1 W11023835 (Cap drain) and 1 W10919199 (Grid cutter) and 1 Lmonly (Lm only)"
We serviced a
KITCHENAID RANGE
Model KCGC506JSS00
Near Driftwood, TX 78619
Robert
Job Details: 05/04/2021
Arrived on job for complaints of left side knobs not return to 12 o?clock position. Will need manifold to complete ; ordrng 1 W11381267 (MANIFOLD )
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW05
Near Elgin, TX 78621
Scott
Job Details: 05/04/2021
"Arrived on site for not making ice . Found bail arm stuck in down position . Tried to reset ,didn?t move . Replaced ice maker . Ran harvest test , all checked normal. No water leaks detected at time of service. Job complete ."
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS0
Near Cedar Park, TX 78613
Justin
Job Details: 05/04/2021
Arrived on site for an oven not working. Upon arrival we found the actual issue was the cooktop hot warning sign does not go away on the console. I tried cycling the power at the breaker for two minutes and still found the issue. I am ordering a control and the office will have to reschedule; O-emld tckt
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS2
Near Austin, TX 78748
Leonardo
Job Details: 05/04/2021
Arrived on site to test unit for unit hanging from the right side. Found mounting screw and nut stripped. Removed screw and nut and replaced with new one test unit and unit test good job complete.
We serviced a
WHIRLPOOL DRYER
Model WED560LHW1
Near Austin, TX 78721
Jacob
Job Details: 05/04/2021
"Arrived onsite for unit making noise. Tested unit. Found that noise was coming from the fan housing rubbing on the floor pan of the unit. Used isolation pad from truck stock. Was able to quite the noise. No issues at this time was able to speak with head of house maintenance that if the unit is taking a while to dry clothes, it could be there is a possibility of a clog within the vent tube of the wall or the tubes could be too long for the air to escape the unit to provide optimal heating.job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHB01
Near Bertram, TX 78605
Cliff
Job Details: 05/04/2021
We serviced a
GE REFRIGERATOR
Model PFE29PSDASS
Near Georgetown, TX 78628
Jonathan S
Job Details: 05/04/2021
"Arrived on site for Refrigerator RC not cooling. Inspected unit and work area. Found RC evaporator iced up. Performed diagnostics mode and tested defrost operation. Gained access to RC evaporator and found top of evaporator frozen. Tested RC fan operation and found fan not operating. Tested voltage to fan and found correct. Turned fan by hand and found fan started to run. Found failed evaporator fan motor. Removed failed motor and installed new. Tested operation. All tested good, no water leaks detected during service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Leander, TX 78641
Kayman
Job Details: 05/04/2021
Arrived so its for refrigerator with broken door switch. Upon arrival I confirmed the right side RC door switch had snapped off. I replaced the switch and tested. The unit is working as designed at this time. Job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTE254ESS2
Near Cedar Park, TX 78613
Justin
Job Details: 05/04/2021
"Arrived on site to install previously diagnosed parts. I unplugged the unit and I installed the new console. I plugged it back in and then put the unit into diagnostics mode and found stored error code F8E1 for slow drain. I then ran the test cycle and it ran through as designed. The customer stated the soap did not dissolve as much as it should. I found the dispenser opening, the heater turning on (verified with amp draw), the diverter and motor running, and he unit running as designed. During the cycle I monitored the drain hose and the unit drained as designed at the end. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 05/04/2021
Arrived on site for Not Making Ice - Side by Side Refrigerator WWBB000APL1. Inspected wiring harness under freezer door hinge for any breaks in the harness. Harness looked good. Found ice build up inside the water fill tube which prevented water from entering ice mold. Cleared ice build up. Ran a harvest and then water fill test. Water filled mold as designed. Ice maker is working as designed. No leaks detected.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Cedar Park, TX 78613
Justin
Job Details: 05/04/2021
"Arrived on site for a refrigerator that was not cooling in freezer. Upon arrival the customer stated that the freezer items were thawing and the ice maker was not producing ice. I checked the temps and found the FC at 26?F and the RC at 41?F. Upon further inspection I found the FC evap cover covered in ice. I put the unit into diagnostics mode and could not hear the baffle open, but heard the FC fan turn on. All of the thermistors passed as well. I gained access to the control and found 120V from pin P2-3 to P1-2 on bi-metal when closed on test 6 in diagnostics. I then checked VDC to FC evap fan from P14-1 to P14-2 and found 14VDC and heard it on. I then checked air baffle feedback and output from P2-2/5 to P1-2 and found 115VAC. I then checked the FC thermistor output at P5-3 to P5-4 and found 2.2 VDC. I checked heater out put on P2-7 to P1-2 and found 120VAC. This indicates the control is functioning as designed. I ohmd out the bi-metal and thermistor and found bi-metal closed and thermistor at 5.5K ohms. The thermistor is way out of range to the temp of the FC and ice build up it has. We will need to replace the motor with harness/thermistor/bi-metal. I found over 6 inches of ice and advised the customer we will need to thaw this out before service. The customer signed the refrigerator defrost waiver. I found the FC light out and replaced that as well. Ordering part. Office to reschedule. ; ordrng 1 W11238213 (Lower Freezer Bin)"
We serviced a
WHIRLPOOL OVEN
Model WOS92EC0AS04
Near Cedar Park, TX 78613
David S
Job Details: 05/04/2021
"Arrived on site to diagnose no power on oven, tested voltage to the thermal fuse and determined the fuse had failed. replaced thermal fuse, unit now has power and is able to heat, unit is functioning as designed. Job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near Cedar Park, TX 78613
David S
Job Details: 05/04/2021
"Arrived on site to install previous diagnosed part. We gained access to the rc evaporator and found the evap lines covered in frost build up and the drain pan clogged. We cleared the drain pan and the frost build up on the lines. We found the rc evap thermistor corroded and not reading properly. We ran test 40 and found the evaporator forming a good frost pattern. We tested the rc defrost heater and found it homing out good. We install a New evaporator cover with the thermistor, We foil taped and zipped tied the thermistor in place. We tested the rc defrost heater and found it coming on as designed"
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Bastrop, TX 78602
Richard
Job Details: 05/04/2021
"Arrived onsite for the dryer tearing clothes. During inspection found that the drum is out of round and the inner door seal is coming off. Will need to replace drum, door seal, possibly rollers. Ordering parts and office to schedule ; ordrng 1 W10899578 (Drum) and 1 4392067 (Dryer repair) and 1 Adhesive (Door seal adhesive) and 1 Authorization (Authorization needed for repair)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Leander, TX 78641
Kayman
Job Details: 05/04/2021
Arrived onsite for microwave making grinding noise in the TT motor area while the unit is running and spinning. Upon inspection I found some plastic shavings under the support and it looks like it has been rubbing against the bottom of the unit. I replaced the TT motor and support. I tested the unit and it is working as designed at this time. Job complete.
We serviced a
AMANA RANGE
Model AER6303MFB2
Near Manor, TX 78653
Scott
Job Details: 05/04/2021
Arrived on site for burners on cook top taking long time to heat up. Heated water up with what customer uses normally . Burners are heating and cycling off normally . Call tech line and they said customer is using too big of cook ware for range design . Sr 7730677740Job complete .
We serviced a
GE REFRIGERATOR
Model ZFSB23DRFSS
Near Austin, TX 78746
Luis
Job Details: 05/04/2021
"Arrived on site. Found rip in rubber grommet on drain tube,removed damaged grommet repaired drain tube."
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Austin, TX 78750
David Z
Job Details: 05/04/2021
Arrived on site to diagnose dryer throwing an F3E2 error for moisture sensor error. Replaced both the harness and thermistor in the track to resolve. Found lint screen also had large amount of buildup on it. Advised customer to clean lint screen every load. Tested unit and code did not return. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WFW8620HC2
Near Round Rock, TX 78681
Kayman
Job Details: 05/04/2021
Arrived onsite for washer with bellow degrading and smelling. Upon inspection I found the bellow degrading and tearing in places. I ran a quick diagnostics to make sure everything else passed. All other functions working as designed. I replaced the bellow and tested the unit. The unit is working as designed at this time and no leaks were detected during time of service. Customer had some concerns of water leaking from the right side. I could not recreate a leak in diagnostics but advised that with a water softener excessive soap could be the cause of intermittent leaking. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model EC3JHAXRL13
Near Austin, TX 78731
David Z
Job Details: 05/04/2021
We serviced a
WHIRLPOOL DRYER
Model LEB6300LW0
Near Kyle, TX 78640
Robert
Job Details: 05/04/2021
Arrived on job to replace previously diagnosed parts. After replacement test operation. All functions working properly.
We serviced a
KITCHENAID REFRIGERATOR
Model KUIX505ESS1
Near Austin, TX 78703
Jacob
Job Details: 05/04/2021
Arrived onsite to replace parts ordered by previous tech. Replaced parts. No issues at this time. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Austin, TX 78758
Scott
Job Details: 05/04/2021
"Arrived on site for freezer temps above normal. Found ice &frost building up on left side . Will need new rails , left side not closing properly. Ordering both side freezer rails . No water leaks detected at time of service. Call to set return ; ordrng 1 W10625067 (LEFT RAIL) and 1 W10625068 (RIGHT SIDE RAIL)"