We serviced a
WHIRLPOOL FREEZER
Model WRT104TFDW00
Near Bastrop, TX 78602
Matthew
Job Details: 07/15/2021
Arrived onsite to replace previously diagnosed parts. Used tray mounting kit to secure pan to compressor. Unit is functioning properly. Job complete
We serviced a
WHIRLPOOL FREEZER
Model WZF34X18DW04
Near Killeen, TX 76543
Al
Job Details: 07/15/2021
Arrived back on site to install previously ordered door and nameplate. Unit now works properly to customers satisfaction. JOB COMPLETE
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ05
Near Georgetown, TX 78633
Lou
Job Details: 07/15/2021
"Arrived on site to install previously diagnosed and ordered parts. Due to the filter head leaking water and the FC light not functioning, I removed and replaced the filter head and FC light switch and tested. Unit is operating as designed. Also found that the FC door is not sealing properly and ice is building up at the bottom the door. Removed the door and found that the door liner is badly warped. Also found that after leveling the unit, the right crisper door continues to pop out and wont stay closed. I am ordering the FC door & gasket, the crisper frame and right crisper drawer. Office to schedule return service. No water leaks observed during service.; ordrng 1 W11435329 (FC door) and 1 W10571967 (FC door gasket) and 1 WPW10329866 (Crisper frame) and 1 WP67004515 (Drawer) and 1 WP67005923 (Drawer front)"
We serviced a
KITCHENAID ICE MACHINE
Model KUID308ESS1
Near Canyon Lake, TX 78133
Andrew
Job Details: 07/15/2021
"Arrived on site to test unit for not producing ice. Found evap thermistor was hanging and not attached to evap. Secured thermistor, tested unit, unit works good. System Pressures were good. No signs of refrigerant leak. Job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE104DSS0
Near New Braunfels, TX 78132
Andrew
Job Details: 07/15/2021
"Arrived on site to test unit for not washing, found wash motor receiving proper voltage but not engaging. Replaced sump and motor, tested unit, unit works good. No leaks detected.
We serviced a
JENN-AIR DISHWASHER
Model JDTSS244GL0
Near Andice, TX 78628
Kayman
Job Details: 07/15/2021
"Arrived onsite for dishwasher not cleaning dishes. Upon inspection I found F2E1 stored in the unit. I let the unit run through diagnostics and all tests passed with no issues. The customer advised me the unit will stop mid cycle sometimes and will be full of water. Other times it will stop mid cycle and be emptied. I called techline and spoke to Robert SR#7730932777 he advised me to check the OWI and possibly replace the UI due to the error code present. I replaced the owi and I will order the UI, main control, for return visit. I asked the customer to monitor the unit to see if the new owi shows any positive outcome while we wait for the UI. No leaks detected during time of service. Office to R/S due to part availability and please place customer on CANCELLATION LIST. ; ordrng 1 W11302460 (Console)"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHS2611PFCA
Near Spring Branch, TX 78070
Andrew
Job Details: 07/15/2021
"Arrived on site to replace in door water line from previous diagnosis. Replaced line, tested unit, unit works good. Advised customer old line some how froze over and bursted inside door. Advised that if it happened once it can happen again. No leaks detected. Job complete."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HB0
Near Seguin, TX 78155
Noah D
Job Details: 07/15/2021
"Arrived on site to inspect unit for not allowing all selections on UI. Upon inspection found the control panel was shorted and causing issues, replaced UI and tested. All functions returned. Complete"
We serviced a
MAYTAG FREEZER
Model MFI2569YEM2
Near Round Rock, TX 78665
Scott
Job Details: 07/15/2021
"Arrived on site for freezer leaking . Found drain tube clogged . Removed old duck bill and replaced with updated p-trap drain after steaming out evap tray and drain hole . No water leaks detected at time of service . No water leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Clifton, TX 76634
Jonathan M
Job Details: 07/15/2021
Arrived on site to install previously diagnosed parts. Inspected unit and work area. Placed in a vacuum and found leak. Replaced multiple lokring fittings and placed a unit under vacuum again. The unit held a vacuum for 25 minutes. Charge the unit and the unit pressures got two -4 psi on the low side and 98 psi on the high side. Spoke to PR and was advised that was correct. Unit began to cool and is working as designed. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT790SAYM1
Near Georgetown, TX 78633
Wesley
Job Details: 07/15/2021
Arrived onsite and replaced tracks and stops and wheels. Advised customer on repair. All checks good. Unit is now operating as designed
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIC15NRXS0
Near New Braunfels, TX 78132
Andrew
Job Details: 07/15/2021
"Arrived on site to test unit for leak. Found inlet valve was leaking. Also found recirculating pump was not engaging. Verified proper voltage. Replaced valve and recirculating pump, tested unit, unit works good. Attempted to level unit but was unsuccessful as flooring was not added on rear 6inches. Advised customer to have flooring added to rear so machine can be properly leveled and not wobble. Advised customer to run cleaning cycle with Afresh. No leaks detected. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC703HPS00
Near Georgetown, TX 78633
Lou
Job Details: 07/15/2021
"Arrived on site to inspect ice maker not working in refrigerator. Upon further inspection, I tested temps in the FC=7 degrees. I placed the unit in diagnostics and tested the ice maker in test 47 and it passed. Checked test 44 and the ice maker did not harvest due to the ice level arm failed to go all the way down and indicated a full bin. Checked the fill tube in test 45 and no water splashed. I found ice built up on the ice maker housing and under the ice bin which would indicate the ice maker fill tube is splashing water when dispensing. I removed and replaced the ice maker and retested and it is operating as designed and no water splashed while filling. I cleaned all of the ice build up off of the housing and chute plate and placed a bead of sealer around the chute gasket to seal off any air leaks in the gasket. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Austin, TX 78744
Kevin
Job Details: 07/15/2021
"Arrived on site and inspected dishwasher and found builder did not turn water on to the dishwasher when the house was turned over. After correcting it ran a diagnostic cycle and confirmed all operations are correct. Recommended to homeowner that rinse aid be used, discussed detergent usage and drying expectations, no water leaks from connections at time of service, job complete"
We serviced a
WHIRLPOOL COOKTOP
Model KCGC506JSS
Near Leander, TX 78641
Justin
Job Details: 07/15/2021
Arrived on site for a cooktop that was leaking gas on the middle back burner. I tested the unit and found a small flame sporadically coming from the base of the burner head. Upon further inspection I found the burner head screw broken off of and allowing the burner head to have a bad seal with the cooktop. I removed the broken screw and installed a new one from van stock (part W11323309). I tested the unit again and found the head now sealing properly. The flame was no longer coming from the bottom. I found no actual gas leak on the unit. The unit is now working as designed
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Pflugerville, TX 78660
Scott
Job Details: 07/15/2021
"Arrived on site ,replaced sump and motor . Ran diagnostics. All checked normal. No water leaks detected at time of service. Job complete"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Waco, TX 76705
Jonathan M
Job Details: 07/15/2021
"Arrived on site for a dryer that won?t start. Inspected unit and work area. Checked voltage at the terminal block and found in proper voltage. Found voltage at the wall was correct. Checked voltage at the control and voltage was correct. Spoke to PR and we ran through several tests checking voltage through the system. Found the thermal fuse, push to start switch, door switch, and timer good indicating the issue was with the motor. Ordering the motor and rescheduled the customer; ordrng 1 279827 (motor!dryer)"
We serviced a
GE REFRIGERATOR
Model PFCF1NJXCBB
Near Temple, TX 76502
Tyler
Job Details: 07/15/2021
Arrived on site for refrigerator needing previously diagnosed sealed system repair. Upon arrival I found inverter was receiving 120acv but not the 3-5 dcv through secondary harness to inverter from main control.
We serviced a
GE DISHWASHER
Model GDT580SSF4SS
Near Waco, TX 76712
Jonathan M
Job Details: 07/15/2021
"Arrived on site for a dishwasher that?s leaking. Inspected unit and work area. The customer advised that the first time she ran the dishwasher water was all over the place. However, after running several other cycles the leaking seems to be sporadic and varying levels of water leakage. I cycled the door gasket and found parts of the gasket not fully engaged. Tightened the gasket and ran the unit through a normal wash cycle without the bottom rack which was filled with pots, pans, and Pyrex bowls. I ran the unit for 25 minutes going through two pre-washes and the main wash cycle. The unit ran as designed without any leaks. I did notice moisture build up (sweating) around the outer edges of the top of the door that seemed to be due to the cabinet not having any airflow around it when the unit got hot. I did advise the customer that due to the installation, they may have a couple drips here there. The customer stated that normally there is more than a few drips. Spoke to PR and was advised that by now, if there was an issue with the unit it would?ve presented itself. He advised that based on my information about the lower rack that the most likely cause of the leak was misdirection of spray due to the pots, pans, and bigger bowls shooting the water towards the door. I also did notice the customer had some white spots in her dishwasher due to soap residue. The customer did explain that she has been seeing white film on her dishes recently. Went over user care guide and advised the customer to run a couple different loads without the bottom rack and minimizing their soap usage to see if they have any further issues.Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED2JHGXRQ00
Near Copperas Cove, TX 76522
Al
Job Details: 07/15/2021
Arrived on site to install previously ordered parts. Removed and replaced the valve and ice maker and unit filled and cycled. Ice maker was harvesting when I departed. Job complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMH54521JZ0
Near Georgetown, TX 78626
Jimmy J.
Job Details: 07/15/2021
Arrived on site for Not heating. Placed in diagnostics and no error codes came on. Tested outlet at the wall and getting 120. Tested control and not getting good voltage from the control to start the magnetron. Ordering control board and interlocks and will be returning with all previously ordered parts to complete the repair. ; ordrng 1 W11383756 (Control board) and 2 W11197766 (Interlocks)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Killeen, TX 76542
Al
Job Details: 07/15/2021
"Arrived on site and inspected ice maker not working. Customer advised it began working soon after he placed the service call to Whirlpool, but he needed it checked , so I checked all functions of the unit and found the freezer was set to 4 degrees, which was too warm for the ice maker to drop after harvesting. I turned the temperature to 0 degrees which is recommended for proper operation. Unit works as designed. Customer satisfied. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED25RFXFW01
Near Killeen, TX 76542
Al
Job Details: 07/15/2021
Arrived on site and inspected a side by side refrigerator not cooling. Confirmed the complaint and found the start device was clicking the compressor on for approximately 10 seconds and then the compressor stopped. Removed and replaced the start device and the unit began cooling. Placed a bottle of water inside the freezer and advised the customer when it freezes it at optimal temperatures. Customer satisfied. Job complete AHS
We serviced a
KITCHENAID DISHWASHER
Model KDTE104ESS3
Near Belton, TX 76513
Tyler
Job Details: 07/15/2021
Arrived on site for dishwasher continuously running. Upon arrival found f8e2 error but after further inspection found no shorts or electrical or hardware failures with drain pump. After further testing I called whirlpool techline and spoke with Drew sr#7731255598. After running resistance tests on owi I found it had shorted causing continues run time. Per techline we replaced main control as well as owi sensor. Unit now functioning as designed no leaks during repairs call complete.
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Copperas Cove, TX 76522
Al
Job Details: 07/15/2021
Arrived back on site to install previously ordered lid lock. Removed and replaced it and unit tested as designed. JOB COMPLETE
We serviced a
WHIRLPOOL WASHER
Model CHW9150GW0
Near Woodway, TX 76712
Jonathan M
Job Details: 07/15/2021
"Arrived on site for a washing machine that?s not completing cycles. Inspected unit and work area. Attempted to place the unit and service diagnostics and did not find any stored error codes. Attempted to run the unit through an auto test and found the door locked in unwilling to unlock or re-lock. Power cycled the unit several times
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Belton, TX 76513
Tyler
Job Details: 07/15/2021
Arrived on site for washer giving F8e1 error code. Upon arrival confirmed error and ran diagnostics test. Found valve Receiving 120v but not allowing water in to fabric softener. Replaced valve assembly kit and reassembled and tested unit. No leaks during repairs. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM05
Near Jarrell, TX 76537
Tyler
Job Details: 07/15/2021
Arrived on site for refrigerator needing previously diagnosed system repair. Upon arrival I was able to recover 5 1/2 ounces of refrigerant high then installed new compressor UV dryer and access valve and pull the vacuum on the unit for 15 minutes after work found no signs of leaks after recharging the system I found that the unit was not equalizing correctly I will double check my connections and install another new UV dryer I got the same results. Spoke with whirlpool tech line regarding PSI levels and symptoms found with fridge they instruct me at this time we will need to add nitrogen to the unit and isolate the cap Tube next to the evaporator to ensure that there is no restriction somewhere in the insulation of the cap tube. Office to reschedule once next availability in parts are known (Robert sr# 7731254161) also need to return with evap coil; ordrng 1 WPW10143759 (Uv dryer) and 1 W10913906 (Access valve) and 1 Nitrogen (Nitrogen)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Waco, TX 76712
Jonathan M
Job Details: 07/15/2021
Arrived on site for a refrigerator that still not dispensing water or ice. Inspected unit and work area. The customer did not have any of the hoses attached to the unit from the water valve at the wall. She requested that we replace her waterline for her. The customer was probably aware of a service charge if they were no further issues with the unit and just needed the waterline installed. Installed the waterline and tested the water dispenser. The water began flowing from the water dispenser. Ran the unit through an ice making harvest in the unit cycled and filled as designed. I called Whirlpool Techline per the request of whirlpool and spoke to Brian SR# 7731255149.He advised that the hoses with flood switches do not work on these units and the normal water hoses are recommended for use on the unit. Unit is working as designed.
We serviced a
KITCHENAID RANGE
Model KDRU783VSS00
Near Burnet, TX 78611
Cliff
Job Details: 07/15/2021
Arrived on site to diagnose a range that is not locking. Found latch motor for left oven failed and replaced latch. Tested unit and found all is functioning properly at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ
Near Georgetown, TX 78628
Wesley
Job Details: 07/15/2021
Arrived onsite and found freezer module failed. Replaced module. Unit is now operating as designed. Advised customer on repair. All checks good.
We serviced a
WHIRLPOOL WASHER
Model WFW92HEFC0
Near Austin, TX 78748
Kevin
Job Details: 07/15/2021
Arrived on site and inspected the washer and found rotor bolt is broken. A new wash tub assembly will be needed to correct issue.; ordrng 1 W10901175 (Tub) and 1 W10870751 (Stator) and 1 WPW10544980 (Rotor) and 1 W10576399 (Heater)
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Georgetown, TX 78626
Jimmy J.
Job Details: 07/15/2021
Arrived on site for Soap is not dispensing. Found push button to open dispenser (not rinse aid door) was broken off. Same issue I found on first visit. Ran diagnostics and got F5E1 door stuck open (non related to dispenser). This was the only error code. Cleared error code. Removed dispenser with broken open button and installed new dispenser with working button. Customer and I inspected the new dispenser together and verified it opened and closed with a touch of the button to open. Dispenser tested good and dishwasher is operating as designed. No leaks detected. Job completed.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Dripping Springs, TX 78620
Robert
Job Details: 07/15/2021
Arrived on job handle falling off. Replaced handle and test.
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW1
Near Andice, TX 78628
Justin
Job Details: 07/15/2021
Arrived on site for a washing machine making a loud hiss when the water was coming into the unit. I put the unit into diagnostics mode and found no stored error codes. I manually activated both valves and could not recreate the noise. I then ran a high spin speed and heard a very loud screech. This sounded like a bad gear case. In order to isolate the gear case I removed the belt from the unit and ran another high spin just with the motor running. The sound was no longer present. This indicates a failed gear case.. ; ordrng 1 W11035747 (Gear Case)
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Georgetown, TX 78633
Lou
Job Details: 07/15/2021
"Arrived on site to install previously diagnosed and ordered parts. Due to the gearcase leaking oil, I removed and replaced the gearcase, cam, actuator, belt, pulley shield. I was able to get the motor cleaned. Calibrated the unit and tested and unit is operating as designed. Cleaned the oil debris off the floor.No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Georgetown, TX 78626
David S
Job Details: 07/15/2021
Arrived on site for dryer not starting at all. I inspected the unit and work area. I found the unit has a drum light. The light does not come on when the door is opened. I verified power to the unit. I replaced the door switch. I tested the unit and found it working as designed. Job complete.
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW2
Near Round Rock, TX 78665
Scott
Job Details: 07/15/2021
Arrived on site for off balance load. Found tub bouncing more then normal. Replaced suspension. Ran calibration and diagnostics wash. All checked normal. No water leaks detected at time of service. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Buda, TX 78610
Robert
Job Details: 07/15/2021
Arrived on job to replace previously diagnosed part. After replacement test operation. Washer working properly.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near Austin, TX 78744
Kevin
Job Details: 07/15/2021
Arrived on site and inspected refrigerator and found one blue wire on fill tube is broken. After replacing Phil to insured Icemaker will run on test 120 and will fill properly on test 97. Job complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ4
Near Dripping Springs, TX 78620
Robert
Job Details: 07/15/2021
Arrived on job to replace previously diagnosed part. After replacement test operation.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Killeen, TX 76549
Al
Job Details: 07/15/2021
Arrived on site to inspect a newly purchased washer leaking. Found the customer was washing a comforter when the unit began leaking. I ran diagnostics and found no leaks. I even lifted the unit up and verified there were no leaks. No parts needed. Customer satisfied. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Austin, TX 78741
Luis
Job Details: 07/15/2021
"Arrived on site for frost build up near damper. Gasket sealing correctly called tech support,raised freezer door to allow better seal on gasket added adhesive to liner gaps. SR#7731251446"
We serviced a
KITCHENAID MICROWAVE
Model KCMS125ESB0
Near Lakeway, TX 78734
Brandon
Job Details: 07/15/2021
"Arrived on site to replace failed capacitor, magnetron, diode and fuse, once replaced all parts, unit tested good."
We serviced a
MAYTAG WASHER
Model MVWB765FW2
Near Austin, TX 78736
Brandon
Job Details: 07/15/2021
"Arrived on site for customer complaint of unit not completing cycles, found failed water valve and error codes F0e4 f3e2 f8e1 f8e6 f2e1 in diagnostic mode. I cleared error codes, replaced valve, and ran diagnostic tests, unit tested good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF989SDAM02
Near Cedar Park, TX 78613
David S
Job Details: 07/15/2021
Arrived on site for freezer having ice build up. I inspected the unit and work area. I found the freezer building frost on the edges of the gasket. I tested the door tracks and they are closing properly. I used my steemer to reshape the gasket. The freezer door is now closing properly. Job complete.
We serviced a
KITCHENAID ICE MACHINE
Model KUIX505ESS1
Near Cedar Park, TX 78613
Justin
Job Details: 07/15/2021
"Arrived on site for an ice machine not producing ice. I put the unit into diagnostics mode and found the drain and recirculating pump running as designed. I found all thermistors reading good and the evap getting a good frost pattern. Although when running the valve test I found the valve not energizing, and per tech sheet the test indicated the reservoir was full (even though it was empty). Upon further inspection I found the harness and grid were in good shape. This indicates a faulty water level sensor or control. I unplugged the water level sensor/recirculating pump in order to bypass the sensor, but the valve still did not energize. This means either the control or water level sensor are failing. I am ordering the parts and will return to install. Office to reschedule."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF120PAFB0
Near Austin, TX 78723
Jacob
Job Details: 07/15/2021
Arrived onsite for unit not heating and customer would like new dish racks because of some rusting. Tested the unit for unit not heating. When getting to the end of the diagram for the element to turn on. The element did not turn on. Ordered new element and got pics of dish rack rusting. Ordered parts. Needs authorization before returning.; ordrng 1 W10518394 (heater) and 1 W10909088 (dishrack upper) and 1 W11129404 (dishrack)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS0
Near Austin, TX 78702
Jacob
Job Details: 07/15/2021
Arrived onsite for the unit not getter hot enough to dry dishes. Put unit in diagnostics and got to the element heat to turn on. Element is working as designed. Let tenant know that the unit does not get too hot because of the type of tub the unit has and let them know about use the pods detergent and using jet dry to help with drying issues. No leaks at this time. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ05
Near Austin, TX 78745
Luis
Job Details: 07/15/2021
"Arrived on site for door issues. Found freezer door not opening fully diagnosed defective slides,replaced both slides tested door operation good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC703HPS00
Near Austin, TX 78731
Luis
Job Details: 07/15/2021
"Arrived on site for not dispensing ice. Tested ice dispenser motor not powering on,diagnosed light switch not fully engaged added spacer to top of housing tested ice dispenser multiple times and ice is dispensing correctly. ; used 2 Wpw10221048 (Spacer) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KSCS25INSS01
Near Spicewood, TX 78669
Brandon
Job Details: 07/15/2021
"Arrived on site to replace ice maker, I replaced ice maker, but customer had moved unit and water was not yet hooked up to unit."
We serviced a
KITCHENAID REFRIGERATOR
Model KSC23C8EYY00
Near Austin, TX 78733
Luis
Job Details: 07/15/2021
"Arrived on site for no ice and water dispenser issues. After dispensing water water will drip, leaned inside spout reinserted filter tested dispenser no leaks advised customer to replace filter. Icemaker ran through a harvest water valve energized no water to icemaker,disconnected coupling unable to blow air through tube diagnosed a frozen fill tube ordering fill tube assembly. ordrng 1 W10816480 (Fill tube)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Canyon Lake, TX 78132
Andrew
Job Details: 07/15/2021
"Arrived on site to test unit for leak. Found ice maker tray was broken and hanging causing ice maker to cycle but leak water. Replaced ice maker, tested unit, unit works good. No leaks detected. Job complete."
We serviced a
WHIRLPOOL DRYER
Model WED8000DW4
Near Liberty Hill, TX 78642
Cliff
Job Details: 07/15/2021
Arrived on site to diagnose a dryer that is making unusual noise. Performed routine maintenance on unit and all is working properly at this time.
We serviced a
ADMIRAL WASHER
Model WTW4955HW2
Near Leander, TX 78641
Justin
Job Details: 07/15/2021
"Arrived on site for a washing machine making a loud noise. Upon further inspection I found the unit on file was incorrect. I found the unit in warranty and all parts on hand are incorrect for this unit. I put the unit into diagnostics mode and found no stored error codes. I then ran a test cycle and found it ran through as designed. I then mannually activated a high spin and agitate. I could not replicate any noise. The customer stated that it would only make noise once or twice a week, and would be a very loud thump/screech noise. She described it as a metal on metal noise. I could not re create this noise. I called techline and spoke to Adrian and received SR# 7731250791. He recommended due to not being able to replicate a noise to make no repair at this time. I advised the customer to take a video of the noise if it occurs again. Unit is working as designed at the time of service. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Georgetown, TX 78628
Kayman
Job Details: 07/15/2021
Arrived onsite for refrigerator not producing ice. Upon inspection I found the FC at 13 degrees and RC at 36. I ran diagnostics and I noticed on the compressor/condenser fan test only the fan turned on and no compressor. I found the ice maker test would not activate. I took it out of diagnostics and put back in. Both tests worked this time and all thermistors passed. I accessed the FC evaporator and found the thermistor had moved down on the evaporator so I corrected. I found the unit to be a week old and the customer has not stocked the unit yet. I advised the customer to stock the unit and give it over the weekend to begin producing ice. No leaks detected during time of service. Job complete.
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE02
Near Austin, TX 78735
Luis
Job Details: 07/15/2021
Arrived on site for side leds dim. Diagnosed defective leds on left side wall replaced left side leds all leds working as designed after replacement
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Austin, TX 78747
Brandon
Job Details: 07/15/2021
"Arrived on site to replace air filter, after replacing, unit tested good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model GB2FHDXWQ01
Near Austin, TX 78753
Matthew
Job Details: 07/15/2021
Arrived onsite for refrigerator leaking. Upon inspection found frozen drain tube. Cleared ice from freezer base and accessed draining pan. Cleared line and found debris in tube trap. Cleared tube and tested. Unit is functioning properly.
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Georgetown, TX 78626
David S
Job Details: 07/15/2021
Arrived on site for washing machine showing error code f9e1 long drain. I inspected Ted the unit and work area. I found the unit full of water. I put the unit into diagnostics and code error code f9e1. I activated the drain pump and found it not coming on. I gained access to the drain pump and found it had been disconnected because the connector housing fell off. I reattached the housing and reconnected the drain pump. I ran the unit through a diagnostics cycle and it is now working as designed. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WEG750H0HZ0
Near Dripping Springs, TX 78620
Robert
Job Details: 07/15/2021
Arrived on job for complaints of no display. Found 120vac supply but nothing no display or oven lights. Will need control to complete. ; saved tckt
We serviced a
JENN-AIR ICE MACHINE
Model JFC2089BEM03
Near Austin, TX 78723
Jacob
Job Details: 07/15/2021
Looked at the unit from the back and saw that the water line that goes to the ice maker in the freezer was damaged. Replaced line. Tested the unit. Unit tested good. No leaks at this time.
We serviced a
KITCHENAID DISHWASHER
Model KDTM354ESS3
Near Austin, TX 78737
Leonardo
Job Details: 07/15/2021
Arrived on site to test unit for unit leaking. Test unit and found leak coming from diverted motor. Will need to order new diverted motor Office to reschedule.
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2290VEP8
Near Georgetown, TX 78633
Wesley
Job Details: 07/15/2021
Arrived onsite for stuck ice tray glide and found to replace would require factory flush rivet capability. Ordering divider assembly which includes pre riveted glides. Same price as 2 glides. Left side glide is not needed.; ordrng 1 WPW10170987 (Glide assembly)
We serviced a
JENN-AIR REFRIGERATOR
Model JF36NXFXDE01
Near Spicewood, TX 78669
Brandon
Job Details: 07/15/2021
"Arrived on site for customer complaint of light not working in either section, found 4 modules had failed, I replaced failed modules, unit tested good."
We serviced a
WHIRLPOOL DISHWASHER
Model KDPE334GPS0
Near Leander, TX 78641
Justin
Job Details: 07/15/2021
"Arrived on site for a dishwasher with the UI flashing and not working properly. I attempted to put the unit into diagnostics mode, but the buttons kept sticking and was very difficult. Once I was able to enter diagnostics I found stored error codes F2E1 for a stuck key and F5E2 for door stuck closed. I then ran a test cycle and found it ran through as designed. I gained access to the control and found proper 15VDC going to the console. I installed the new console and then tested the unit. The unit was now working as designed. No leaks observed at the time of service.
We serviced a
MAYTAG DRYER
Model MED5630HC0
Near Austin, TX 78702
Kevin
Job Details: 07/15/2021
"Arrived on site and inspected dryer and found airflow is restricted. Vented to the exterior will need to be clear/cleaned to correct issue.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Austin, TX 78737
Robert
Job Details: 07/15/2021
Arrived on job to replace previously diagnosed part. After replacement test operation. No leaks detected at time of service.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Manchaca, TX 78652
Leonardo
Job Details: 07/15/2021
We serviced a
WHIRLPOOL RANGE
Model WEE510S0FS2
Near Austin, TX 78748
Kevin
Job Details: 07/15/2021
"Arrived on site and inspected range and found customer has already corrected I miss/scratch on edge of range door. No further repair is required at this time, job complete W10761014"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS02
Near Austin, TX 78728
David Z
Job Details: 07/15/2021
"Arrived on site to diagnose microwave oven combo that is not running the microwave. Found F1E6 error for magnetron. When trying to run mag via diagnosis it just errors after a brief buzzing. Checked inside cavity and found browned spots on wave guide covers. Removed wave guide cover and examined with an inspection mirror, found browned discolored spots in the upper wave guide, indicating damage to wave guide and mag. Called tech line and reported findings to Steve, Sr7731253453.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Round Rock, TX 78665
Scott
Job Details: 07/15/2021
"Arrived on site for water staying in dispenser cups , lint on clothes and knocking noise . Raised feet in front of unit , dispenser is now drying properly . Advised using clean cycle to see if lint is removed . Couldnt duplicate knocking noise in both auto and manual spin test . No water leaks detected at time of service. Job complete."
We serviced a
WHIRLPOOL RANGE
Model WEG745H0FS1
Near Round Rock, TX 78665
Scott
Job Details: 07/15/2021
Arrived on site for center burner not lighting . Found cook top pushed in at center causing burner head not sitting properly . Ordering burner head and cooktop. All other burners and oven working properly . No gas leaks detected at time of service. Call to set return ; ordrng 1 W11435855 (Cooktop) and 1 W11435660 (Burner head)
We serviced a
WHIRLPOOL WASHER
Model CAE2743BQ0
Near Liberty Hill, TX 78642
Kayman
Job Details: 07/15/2021
Arrived onsite for washer not working at all. I put the unit into diagnostics overview and the unit ran through all functions as designed. I lifted the unit and inspected the drive system and all looked to be in order.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ
Near Del Valle, TX 78617
Jacob
Job Details: 07/15/2021
Arrived onsite for unit not making ice. Tested ice maker and noticed the motor did not move much and wouldn?t not move any further. Replaced ice maker. Tested unit. Unit tested good. No leaks at this time. Job complete
We serviced a
WHIRLPOOL DRYER
Model WED8500DC
Near Austin, TX 78731
Kevin
Job Details: 07/15/2021
"Arrived on site and inspected dryer and found homeowner has disconnected water because Valve is constantly dripping into dryer drum. Replaced valve and reconnected water supply and it is no longer dripping, job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF130PAHB1
Near Mustang Ridge, TX 78610
Leonardo
Job Details: 07/15/2021
Arrived on site to install new upper rack. Replaced rack test unit and unit test good job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WML75011HZ9
Near Georgetown, TX 78628
Kayman
Job Details: 07/15/2021
"Arrived onsite for microwave with dead panel and controls. Upon arrival I was informed the unit has since restored function and no other issues have come up. I inspected the control board and the connections to the door, light socket and TT motor and all looked good. I reassembled all panels and tested the unit. The unit is working as designed at this time. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ07
Near Hutto, TX 78634
Jimmy J.
Job Details: 07/15/2021
Arrived on site for Refrig IM not dispensing ice 1 year additional warranty for builders (ELW program). Found Yoke had come unthreaded from motor stem. Removed yoke and installed new yoke. Made sure it was threaded tightly to ensure it wouldnt come off again. Ice maker making ice as designed. Job completed.
We serviced a
MAYTAG WASHER
Model MVWB700VQ0
Near Georgetown, TX 78628
Wesley
Job Details: 07/15/2021
Arrived onsite for a bad bearing symptom. Found bad bearing. Replaced bearing and tested. Unit is now operating as designed. Advised customer on repair. All checks good.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Del Valle, TX 78617
Jacob
Job Details: 07/15/2021
Arrived onsite for unit not lighting up the light from underneath the unit. Tenant said that the maintenance tried several bulbs to get it working. Found that the control was bad. Tenant said they use it as a night light. Advise pad them to not us it as a night light as it will burn out the control. Ordered part. Office to reschedule ; ordrng 1 W10892389 (cntrl-elec)
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB0
Near Del Valle, TX 78617
Jacob
Job Details: 07/15/2021
Arrived onsite to replace control. Replaced control. Tested unit. Unit tested good. No issues at this time. Job complete
We serviced a
WHIRLPOOL DRYER
Model WED6600VW0
Near Austin, TX 78737
Robert
Job Details: 07/15/2021
Arrived on job for complaints of not starting. Found code F1 for control failure. Replaced control and test. Dryer working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Georgetown, TX 78633
Lou
Job Details: 07/15/2021
"Arrived on site to inspect refrigerator water filter issues. Upon further inspection, the customer advised that they have a difficult time removing the ice bin and the water filter. When I went to remove the ice bin, it was difficult to remove due to the amount of ice inside. I recommended that the customer use a container to remove the ice if they dont get a lot during the day to help keep the level of ice down. I tested the water and found the filter head is bad. Removed and replaced the filter head and retested and it is operating as designed. Customer advised that they have a water softener system and did not want to use the filter anymore. I recommended that they keep the filter bypass installed and they agreed. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model GZ25FSRXYY
Near Buda, TX 78610
Kevin
Job Details: 07/15/2021
"Arrived on site and replaced drain hose with updated version. After replacing removed all ice buildup from freezer and cleared freezer drain, job complete"
We serviced a
MAYTAG REFRIGERATOR
Model MSD2732GRS
Near Round Rock, TX 78665
Lou
Job Details: 07/15/2021
"Arrived on site to install previously diagnosed and ordered parts. Due to the previous compressor being defective, I removed and replaced the compressor and access valve and tested. The compressor failed to come on. Through tech support, I verified wiring to the start device and retested. Compressor continued to fail. I replaced other start device two more times and still continued failure. I contacted techline and spoke to Sterling and advised of my findings, repairs. Sterling advised that the problem is either the start device being defective or the compressor is locked up. I advised that I have replaced the start device several times and Sterling advised to replace the compressor again. I advised the customer of the issue and I am ordering two (2) compressors and two (2) start device kits. Office to schedule return service as soon as possible as customer has no other refrigerators. No water leaks observed during service.; ordrng 2 W10160407 (Compressor kit)s and 2 4387913 (Overload kit)s and 2 8201786 (Start device kit)s and 1 8201786 (Start device kit)"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Pflugerville, TX 78660
Scott
Job Details: 07/15/2021
"Arrived on site , found wrong burner caps sent . Ordering caps as well as burner heads . No gas leaks detected at time of service. Call to set return ; ordrng 1 WPW10183368 (Cap) and 1 WPW10183369 (Cap) and 1 WPW10183370 (Cap) and 2 WPW10515455 (Burner)s and 1 WPW10515454 (Burner) and 1 WPW10515453 (Burner)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Austin, TX 78733
Luis
Job Details: 07/15/2021
"Arrived on site for not dispensing ice. Found ice stuck in chute,cleared ice from chute tested ice dispenser informed customer while dispensing cubed ice some ice will come out crushed due to design and ice thickness adjusted ice bucket in freezer."
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Kyle, TX 78640
Kevin
Job Details: 07/15/2021
"Arrived on site and inspected dishwasher and found saved error codes for F9E1 dishwasher will drain if cancel button is selected. per Service pointer W11482561B replaced drain pump control has already been replaced recently. Customer requested a rinse cycle be observed by technician and it drained after 11 minutes and did not give error code again. If issue continues techline will need to be contacted for advisement. No water leaks detected at time of service, Job complete."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH75021HZ0
Near Harker Heights, TX 76548
Al
Job Details: 07/15/2021
Arrived back on site to install the door. Tested the unit with the 2 minute water cup test and unit passed. Customer satisfied. Job complete
We serviced a
FRIGIDAIRE RANGE
Model FGEF306TMFE
Near Bastrop, TX 78602
Matthew
Job Details: 07/15/2021
Arrived onsite for range RF burner not functioning and led panel not functioning. Upon inspection found RF burner failed. Replaced burner and is now functioning properly. Will need to order control assembly for display not functioning. Will need AUTHO. Office to reschedule ; ordrng 1 318411411 (control assembly) and 1 NEEDAUTHO (NEED AUTHO )
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Leander, TX 78641
David S
Job Details: 07/15/2021
Arrived on site for fridge freezing the top 2 shelves in the rc. I inspected the unit and work area. I found the thermistor in the light it the large plastic one. I replaced it with the brass thermistor and secured it in place. I tested the unit and found it reading the thermistor correctly. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Hutto, TX 78634
Jimmy J.
Job Details: 07/15/2021
Arrived on site to install previously diagnosed part. Removed ice bin and installed new ice bin. Tested new bin and auger is not making contact with the bin. New bin slides in and out of rails as designed. Customer washed out new bin with warm water and soap. Job completed.
We serviced a
WHIRLPOOL FREEZER
Model WSZ57L18DM04
Near Leander, TX 78641
David S
Job Details: 07/15/2021
"Arrived on site for freezer not cooling. I inspected the unit and water area. I found the unit at -3 degrees. The customer stated itll fluctuate between -9 and 30 degrees. I gained access to the evaporator. I tested the evap thermistor and found it reading 9k ohms, I did a surface temp test on the thermistor and found it around 35 degrees. I found it receiving 5 vdc. I tested the cavity thermistor, I found I removed the thermistor from the freezer and found its surface temperature around 65 degrees I found it homing out at 3.5 kohms and receiving 5 vdc. The unit went through a defrost while I was there. I gained access to the compressor and found equalized pressures at 50 psi. Once the compressor came on I found the unit at 0 low and 135 high. After a few minuets the low side dropped to 20 inch vacuum and fluctuated. I removed the dryer and flushed the system. I installed a new dryer and ran a vacuum for 20 minuets. I put a measured charge into the system. I found pressure stabilizing. I found pressures building to 0 low and 115 high. I let the unit run for 20 minuets and found pressures holding and stable. I spoke to the customer about mo into ring the unit over the next 48 hours and if the problem is still present we will need to order the control for the unit. The office will reschedule when we have the door gasket. ; O-emld tckt"
We serviced a
JENN-AIR REFRIGERATOR
Model JSC24C8EAM02
Near Dripping Springs, TX 78620
Robert
Job Details: 07/15/2021
Arrived on job for complaints of ice behind crisper drawer. Removed ice and found thermistor not allowing proper defrost.
We serviced a
MAYTAG DRYER
Model MED5630HW1
Near Lago Vista, TX 78645
Justin
Job Details: 07/14/2021
Arrived on site for a dryer not heating. Upon arrival I checked the wall outlet and found the same voltage at the wall as prior service. L1-L2 was only reading 88VAC and L1 to Neutral was only getting 20VAC. I found the same results at the terminal block. I attached a picture of the voltage readings in SD-QUICKPIC. I advised the customer they may need to reach out to an electrician. I also informed them that there warranty period is over and any future visits would be a service charge+repair costs. The unit itself is as designed at the time of service.
We serviced a
KITCHENAID OVEN
Model KODE307ESS00
Near Granite Shoals, TX 78654
Cliff
Job Details: 07/14/2021
Arrived on site to diagnose an oven that is not opening and closing properly. Found lower door catching on trim and made necessary adjustments. All is working properly at this time.
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW01
Near Canyon Lake, TX 78133
Noah D
Job Details: 07/14/2021
"Arrived on site to inspect unit for not closing properly, upon inspection found the units door had been bent along bottom rim, removed old door and installed new door, moved over all hardware and added nameplate. Complete"
We serviced a
MAYTAG WASHER
Model MVWB835DC4
Near Seguin, TX 78155
Andrew
Job Details: 07/14/2021
Need lid to fix issue. Office to reschedule.; O-emld tckt