Service History 411

Near Austin, TX 78723
Matthew
Job Details: 10/05/2020
RANGE WHIRLPOOL WEG750H0HZ0 "Arrived onsite for possible gas leak. Tested unit at internal bake and broil valve, top burners and manifold connections. Could not detect leak with digital sniffer or bubble solution. Went to check back of unit but had short gas line. Could not access. Unit will need an extended gas line installed. After customer makes corrections, will need to reschedule to complete inspection. Left oven unplugged and gas off. Office to reschedule. ; saved tckt"
Near Austin, TX 78717
David
Job Details: 10/05/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site to diagnose refrigerator that gas noise coming from the freezer evap fan. Removed evap cover and found fan emitting vibration and noise.Replaced evap fan and retested. Unit is now working as designed with no more abnormal noise.
Near Cedar Park, TX 78613
Kayman
Job Details: 10/05/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Arrived onsite for crisper drawer sticking in the RC upon inspection I found the drawer coming out slightly crooked and sticking when pushing back in. I could not see any misalignment or obstructions but I noticed the roller wheels were loose and would crook and bind against slide. I am ordering the Glass shelf (W11243759) left slide (WPW10346891) right slide (WPW10346890) rail(W11226546) x 2 front face pan (WPW10396909) .; ordrng 2 W11226546 (rail)s and 1 W11243759 (shelf-glas) and 1 WPW10346890 (slide) and 1 WPW10346891 (slide) and 1 WPW10396909 (front-pan)
Near Harker Heights, TX 76548
Al
Job Details: 10/05/2020
REFRIGERATOR WHIRLPOOL WRF954CIHZ00 Arrived on site to install previously ordered part.Removed and replaced the ice maker and unit tested as designed.No leaks Job complete Customer told to wait approximately 4-6 hours for ice production.
Near Cedar Park, TX 78613
Kayman
Job Details: 10/05/2020
DISHWASHER FRIGIDAIRE LFID2422RF1A "Arrived onsite for dishwasher with standing water and not draining. Upon inspection I found that I could not get the unit into diagnostics. I removed the outer door panel and found the connector at the door latch was black and burnt. When I tried to remove that connector it crumbled and I could see burnt wires. I accessed the junction box underneath the unit and found the ground wire not secured to the junction it was excessively long and twisted up with the other wires. I also found the hot (black) wire was shorted and had melted the wire nut to the wires, I am recommending replacing the main harness, main control and door latch. Latch (5304516818) control (5304504655) harness (5304500408). Job complete."
Near Round Rock, TX 78664
Cliff
Job Details: 10/05/2020
WASHER WHIRLPOOL WTW7500GC0 Arrived on site to diagnose a washer that is not filling with water. Found failed water valve assembly. Replaced valve assembly and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed
Near Austin, TX 78747
Kevin
Job Details: 10/05/2020
WASHER WHIRLPOOL WTW6120HW0 "Arrived on site and replaced user interface diagnosed on previous visit, after replacement screen is working properly took one picture. No water leaks from connections at time of service, job complete"
Near Austin, TX 78703
Luis
Job Details: 10/05/2020
ICE MACHINE WHIRLPOOL GI15NDXZS0 Arrived on site for a defective condenser fan motor. Replaced motor assembly,ran diagnostics all test passed.
Near Georgetown, TX 78626
Jimmy J.
Job Details: 10/05/2020
REFRIGERATOR WHIRLPOOL WRS315SDHM01 Arrived on site for High Pitched Noise - Side by Side Refrigerator. Customer pointed out the noise they were hearing while compressor was running. Noise was coming from behind the ice machine area. Determined it was the When compressor turned off the noise went away. Removed back panel to inspect for water. All checked good. Determined the noise was the fan motor. Freeze pattern was normal on the coils and no ice build up found. Fan motor sound was normal. Fridge operating as designed. Job completed.
Near Leander, TX 78641
Jonathan
Job Details: 10/05/2020
REFRIGERATOR FRIGIDAIRE FGHS2631PF4A Arrived on site for refrigerator not cooling. Inspected unit and work area. Found error for evaporator fan motor. Gain access to evaporator fan and tested voltage to fan and found voltage present. Found failed evaporator fan. Remove failed evaporator fan and installed new. Tested all operations all tested good.
Near Georgetown, TX 78626
Jimmy J.
Job Details: 10/05/2020
MICROWAVE WHIRLPOOL WMH31017HS6 Arrived on site for CSI Customer advised the microwave advised the unit is flipping off the breaker after running 2 minutes. Did water test and temp was within wattage specifications for temp I achieved. Tested amperage at filter board and it only drew 13 amps. Explained to customer that an electrician would need to come out and test / repair the microwave breaker. Job complete.
Near New Braunfels, TX 78132
Noah D
Job Details: 10/05/2020
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site to inspect oven for not heating and giving fan code, replaced blower fan after completely dissembling oven and microwave to take out of wall. Replaced fan and tested. Fan turned on and was no issue. Reinstalled oven and mic. Complete"
Near Driftwood, TX 78619
Leonardo
Job Details: 10/05/2020
COOKTOP KITCHENAID KGCU463VSS01 Arrived on site to replaced RF orifice holder and valve. Replaced parts test unit for leaks no leaks present unit working as designed.
Near , TX 78640
Robert
Job Details: 10/05/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived onsite to replace valve and door latch, replaced parts, test unit, no leaks at this time, unit working correctly, job complete."
Near Liberty Hill, TX 78642
Lou
Job Details: 10/05/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "Arrived on site to apply repair kit to liner crack. Using the repair kit provided, I applied the 2part epoxy to the crack in the RC bottom liner as directed in instructions provided with kit. Job completed."
Near Lockhart, TX 78644
Robert
Job Details: 10/05/2020
DISHWASHER WHIRLPOOL WDF330PAHB2 "Arrived onsite to test unit for unit not drying, test unit, unit working properly, instructed customer to use rinse aid in order to help with the drying process, job complete."
Near Del Valle, TX 78617
Matthew
Job Details: 10/05/2020
DISHWASHER WHIRLPOOL WDT720PADM2 "Arrived onsite for dishwasher error code f2e2. IU not communicating with control. Needed IU replacement. Replaced UI, tested unit and unit is functioning properly, goes through full cycle."
Near Austin, TX 78735
Luis
Job Details: 10/05/2020
REFRIGERATOR KITCHENAID KSSP48QJS00 "Arrived on site for no ice and noise complaint. Diagnosed a defective icemaker,replaced defective icemaker,ran icemaker through a cycle water filled icemaker. Power cycled unit no odd noises present"
Near Austin, TX 78723
Matthew
Job Details: 10/05/2020
REFRIGERATOR WHIRLPOOL GC5SHAXVS02 "Arrived onsite to install correct ice maker, tested unit and unit functioning properly. No leaks present at this time. Job complete"
Near Austin, TX 78746
Kevin
Job Details: 10/05/2020
WASHER MAYTAG MVWB865GC0 "Arrived on site and replaced all parts diagnosed on previous visit, while reassembling motor found slider has failed and cannot be reused and wiring is broken on stater. need to bring back slider, rotor, stater, and clutch to complete repair.; ordrng 1 W10734521 (slider) and 1 W10754448 (clutch) and 1 W10915700 (stator) and 1 W10915701 (rotor)"
Near Round Rock, TX 78664
Cliff
Job Details: 10/05/2020
DRYER WHIRLPOOL WED5100HW0
Near Copperas Cove, TX 76522
Al
Job Details: 10/05/2020
DISHWASHER FRIGIDAIRE FFCD2413UB0A "Arrived on site and on a 2/2 to inspect dishwasher not draining.I opened the unit and there was aged water inside the unit sitting in the tub.I canceled the unit cycle to access the drain pump and the pump turned on.I looked underneath the sink at the connection to the house pipes and saw the water flowing from the drain hose very slowly.I got my bucket and took the drain hose off the pipe and dishwasher drained into my bucket.The water was filled with food and debris, which caused the failures.The unit works as designed, the issue is within the household pipes.No leaks.Job complete"
Near Georgetown, TX 78626
Cliff
Job Details: 10/05/2020
WASHER WHIRLPOOL MVW7232HW0 Arrived on site to diagnose a washer that is not turning on. Found failed power filter in unit. Replace control in hopes unit was backfeeding power causing issue. Found no change in operation. Filter will need to be replaced to complete repairs.Was not able to get serial number as lid is locked and will not unlock without unit being operational. Model and serial pic will need to be obtained on return visit.; ordrng 1 W11033573 (FILTER)
Near Austin, TX 78757
David S
Job Details: 10/05/2020
RANGE JENN-AIR JGRP536WP01 "Arrived on site for oven not holding temperature. I inspected the unit and work area. I put the unit into diagnostics mode. I found fault code F1E1. I power cycled the unit. I put the unit into bake and found the preheat getting to temp. I found the oven cycling the bake element on and off as designed. I reentered diagnostics and found no fault codes. The unit is operating as designed. I spoke to the customer about power cycling the unit after a thunder storm, power outage, or a spike in power. Job complete."
Near Georgetown, TX 78628
James
Job Details: 10/05/2020
DRYER WHIRLPOOL WED9400SU0 Arrived on site and tested operation. Found unit will not start motor or heat. Found exhaust thermal fuse has failed. Customer provided fuse and asked to use. Installed fuse and tested operation. Recommended inspecting vent system in wall for obstructions. Job complete
Near Georgetown, TX 78633
Tyler
Job Details: 10/05/2020
REFRIGERATOR WHIRLPOOL WRF736SDAM12 Arrived on site for our freezer door that was not shutting properly on arrival I found that the door had fallen slightly off track of its rails and the shelving’s were causing the door not shut all the way. After readjusting the door shelves and freezer drawer door. I was able to retest the door and verify that was ceiling correctly. Call complete
Near Temple, TX 76504
Jonathan
Job Details: 10/05/2020
REFRIGERATOR WHIRLPOOL ET8CHEXVQ00 Arrived on site for a refrigerator so I stopped previously diagnosed parts. Inspected unit and work area. Customer advised that their initial issue was with frost buildup of the evaporator cover and had asked about the seals around the freezer door. Inspected freezer gasket and found it sealing properly. Inspected evaporator cover and found the ice buildup not over the capillary tube or the return line at the evaporator. Spoke to SW and steamed off the ice buildup. Plugging it back in and let unit run for 10 minutes to check frost pattern. Found it was developing a perfect frost pattern but the evaporator fan was not running. Unit does not need sealed system repair but had an air flow issue. Replaced evaporator fan and tested unit. Unit is working as designed. Customer also had complained about black plastic flakes that were coming out of their icemaker. Replaced icemaker and tested unit. Unit began to fill and is working as designed. Call complete.
Near Austin, TX 78749
Leonardo
Job Details: 10/05/2020
DISHWASHER WHIRLPOOL KDTE104ESS0 Arrived on site to replace sump and motor. Replaced motor test unit and unit test good job complete no leaks present at this time.
Near Georgetown, TX 78633
Tyler
Job Details: 10/05/2020
REFRIGERATOR WHIRLPOOL GS5SHAXNB00 Arrived on site for refrigerator making a odd loud noise according to customer. Upon arrival I am mediately checked the evaporator fan motor to see if there any ice buildup or any signs of the motor starting to go bad and could not find anything to indicate the motor was not functioning properly. I also checked the compressor and the condenser coil as well as condenser fan motor and found that the compressor itself is overheating even though the condenser fan motor is running at the proper speed when I looked at the condenser coil’s I found that there was a thick layer of Lent going from front to back which then can lead to the compressor overheating and sometimes causing it to make a odd noise as it’s trying to pump the Freon through the unit. Due to the fact that other than the compressor overheating in the coolers being dirty I could not find any hardware failures that were causing the sounds. However the customer did ask if we could clean the coil
Near Austin, TX 78702
Matthew
Job Details: 10/05/2020
REFRIGERATOR WHIRLPOOL WRT541SZDZ00 Arrived onsite to replace damaged freezer door. See SD pics. Replaced door and door functioning properly. Job complete
Near Georgetown, TX 78628
James
Job Details: 10/05/2020
OVEN WHIRLPOOL RBS305PDS16 Arrived on site and tested operation. Found unit will pre heat and function. Customer stated unit will pre heat and then after putting food in it counts down again and door locks and unit heats as if it were in self clean. Removed and inspected control and tested resistors. Found resistors for key pad on control has failed. Office to schedule return services ; ordrng 1 WP8302994 (cntrl-elec)
Near Austin, TX 78702
Matthew
Job Details: 10/05/2020
REFRIGERATOR WHIRLPOOL WRT541SZDZ00 "Arrived onsite to replace refrigerator door. Door was damaged, see SD pics. Replaced door and door functioning properly."
Near Cedar Park, TX 78613
Kayman
Job Details: 10/05/2020
DISHWASHER WHIRLPOOL GU2475XTVY1 Arrived onsite to install previously diagnosed parts. I installed the sump and motor assembly and tested the unit. The unit is working as designed except for the dispenser I attempted to clean off the residue from the dispenser and I broke the securing tab in doing so I am ordering a Dispenser (WPW10199696). Control and console not needed at this time. Requesting AUTHO office to R/S once approved. ; ordrng 1 WPW10199696 (dispenser)
Near Austin, TX 78739
Luis
Job Details: 10/05/2020
REFRIGERATOR KITCHENAID KRFC302EBL00 "Arrived on site for no cool. No traces of dye in either compartment,checked pressure reading -20 and 100 called tech support
Near Cedar Park, TX 78613
Kayman
Job Details: 10/05/2020
WASHER WHIRLPOOL WTW7500GC Arrived onsite for washer emitting foul odor. Upon inspection of the diagnostics cycle I found the drain sounded different than usual. I removed the tub ring and found a small sock stuck to the filter head I removed the sock and retested the drain pump. The unit is working as designed at this time. I advised the customer on some techniques to clean out the system to reduce any lingering smells. Job complete.
Near Austin, TX 78746
Scott
Job Details: 10/05/2020
DRYER MAYTAG MEDC215EW1 "Arrived on site ,replaced hi limit and thermal fuse . Tested unit and ran air flow check with tester . All checked normal . Job complete"
Near West Lake Hills, TX 78746
Kevin
Job Details: 10/05/2020
REFRIGERATOR KITCHENAID KRFF707ESS01 Arrived on site and inspected refrigerator and found freezer gasket is torn on the bottom and causing condensation/Frost build up. Will need to replace gasket and add silicone between freezer liner and outer cabinet. Took pictures of frost buildup and torn gasket.; ordrng 1 W10407216 (gasket-fip) and 1 W10841140 (adhesive)
Near Lockhart, TX 78644
Robert
Job Details: 10/05/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived onsite to test unit for unit not powering on, test unit, found broken bolt latch, replaced bolt latch, unit working properly, job complete."
Near Leander, TX 78641
Paul
Job Details: 10/05/2020
WASHER WHIRLPOOL WET4024HW0 Arrived onsite for a washer that is making a loud noise no matter what size load is in it. Ms stated it would make the noise at times while it’s agitating and also when it spins. I ran the washer and the unit made the noise when the drain pump was running after the tub emptied. The noise didn’t appear to be the pump but vibration causing the sheet metal to hum loudly. Need to install some sound pads to muffle the noise..; ordrng 3 W11113654 (pad)s
Near Austin, TX 78759
David
Job Details: 10/05/2020
OVEN WHIRLPOOL KSEB900ESS3 "Arrived on site to install new convect assembly and control to resolve short caused by bad convect assembly. Installed new control and convect and retested, all elements are now properly heating. All is working as designed. Call complete."
Near Round Rock, TX 78664
Cliff
Job Details: 10/05/2020
WASHER WHIRLPOOL CAE2745FQ0 Arrived on site to replace control for washer. Replaced control and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Dripping Springs, TX 78620
Leonardo
Job Details: 10/05/2020
RANGE KITCHENAID KFDC506JSS00 Arrived on site to test unit for loud humming noise. Test unit and found noise coming from cooling fan. Ordering new blower W11248652 office to reschedule ; ordrng 1 W11248652 (BLOWER)
Near , TX 78644
Robert
Job Details: 10/05/2020
REFRIGERATOR WHIRLPOOL WRS311SDHB03 "Arrived onsite to test unit for unit not cooling properly, test unit, found faulty evap motor, replaced evaporator motor, test unit, unit working properly, job complete."
Near Austin, TX 78745
Kevin
Job Details: 10/05/2020
DISHWASHER GE PDW7800P00BB
Near Leander, TX 78641
Jonathan
Job Details: 10/05/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived on site for dishwasher not operating. Inspected unit and work area. Performed diagnostics mode, found error code 4-3 wash motor not running and 6-1 no water. Monitored test cycle and found wash motor not activating. Tested voltage to motor and found 130 volts. Found failed wash motor. Removed sump assembly and installed new. Performed diagnostics mode and monitored test cycle and observed for possible water leaks. All tested good, no water leaks detected."
Near Austin, TX 78717
David
Job Details: 10/05/2020
MICROWAVE WHIRLPOOL WOC54EC0AS04 "Arrived on site to diagnose microwave oven combo with microwave that is not heating and the timer will stop and unit will still run. Performed diagnostic on unit. Found NO faults present. Ran unit and got no heat. After 22 - 24 seconds timer will stop and you can hear a relay clicking. I smelled a faint electrical smell, but nothing overpowering. The microwave fan is very loud and causing excessive vibration, control, inverter, magnetron. Ordering fuse and transformer just if needed; ordrng 1 W10838964 (motor-fan) and 1 W11035599 (cntrl-elec) and 1 W11188752 (fuse) and 1 W11238401 (transformr) and 1 WPW10586836 (cntrl-elec)"
Near Leander, TX 78641
Jonathan
Job Details: 10/05/2020
REFRIGERATOR WHIRLPOOL WRF736SDAM13 "Arrived on site for refrigerator not cooling. Inspected unit and work area. Found frost on freezer evaporator. Performed diagnostics mode and found failed bimetal. . ; ordrng 1 WPW10514110 (EVAPORATOR HARNESS ASSEMBLY )"
Near Leander, TX 78641
Jonathan
Job Details: 10/05/2020
VENTHOOD UNKNOWN WVU37UC6FS1 Arrived on site for venthood damaged in front. Inspected unit and work area. Found dent in front on frame (see SD-pic).
Near Austin, TX 78701
Jacob
Job Details: 10/05/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived onsite for unit still freezing things in refrigerator. Customer said that the unit is actually working after fix. No issues at this time. Job complete
Near Georgetown, TX 78626
Tyler
Job Details: 10/05/2020
REFRIGERATOR FRIGIDAIRE FFSS2615TP0 Arrived on site for fridge needing previously diagnosed ice maker after installing and running a test harvest I was able to verify the ice maker no longer making grinding noises. Unit functioning as designed with no leaks. Call complete.
Near Austin, TX 78739
Leonardo
Job Details: 10/05/2020
DISHWASHER WHIRLPOOL KDTM404ESS3 Arrived on site to test unit for melted spray arm. Found bottom spray arm broken and bad heating element. Will need to order new bottom spray arm office to reschedule ; ordrng 1 W10860176 (BOTTOM SPRAY ARM )
Near Pflugerville, TX 78660
David S
Job Details: 10/05/2020
REFRIGERATOR KITCHENAID KRFC704FBS00 "Arrived on site to conitinue diagnosing a sealed system repair. I hooked my gauges up to the system and found 80 psi, which is were it was at when I left last time after leaving it on freezer evap only. I evacuated the system. I gained access to the fresh food section and replaced the evaporator. I pulled a vacuum on the system and found no leaks. I put a charge of 4.65 oz r134a into the system. I watched the pressures equalize appropriately. I ran step 40 and found pressures on both evaps good. Unit is operating as designed. Job complete."
Near Pflugerville, TX 78660
David S
Job Details: 10/05/2020
REFRIGERATOR WHIRLPOOL WRS571CIDM01 "Arrived on site to replace the freezer door. I removed the freezer door, and replaced with new. I tested the door and it is operating as designed. Job complete."
Near Leander, TX 78641
Paul
Job Details: 10/05/2020
REFRIGERATOR KITCHENAID KSSC42QVS02 "Arrived onsite for a refrigerator not cooling correctly in either compartment and the temp alarm is going off. I found all the sealed system components running. I found the compressor extremely hot. I inspected the evaporator and found the frost pattern stopping after the 2nd loop. I explained to the customer that the sealed system would need to be replaced. The customer also stated the dispenser is not dispensing ice or water. I tested the dispenser and the water paddle causes the UI to light up but the ice paddle does not turn the UI on, it only opens the ice door.Ordering the compressor, evaporator, UV drier, service tap, heat exchanger, drain pan assembly, UI, Niagra control, & permagum. Ordering the ice and water pads JIC. Office to RS and weigh for 4 hours.; ordrng 1 212643 (sealer-gum) and 1 8201675 (compressor) and 1 876765 (mtg kit) and 2 W10133603 (pad)s and 1 W10508992 (exchanger) and 1 W10890886 (heater-pan) and 1 W10913906 (coupler) an
Near Austin, TX 78738
Leonardo
Job Details: 10/05/2020
MICROWAVE JENN-AIR JMC2430DS01 Arrived on site to replace console. Replaced console test unit and unit test good. All lights turning off job complete
Near Austin, TX 78733
Kevin
Job Details: 10/05/2020
WASHER WHIRLPOOL WFW7540FW "Arrived on site, removed dryer, and manually opened washer. As soon as large comforter was removed washer stopped error draining and was able to enter a diagnostic cycle. Insured pressure hose was clear and replaced water level sensor. Washer will complete a diagnostic cycle, no water leaks from connections at time of service, job complete."
Near Lorena, TX 76655
Jonathan
Job Details: 10/05/2020
WASHER MAYTAG MVWB835DW3 Arrived on site to install previously diagnosed parts. Replaced consul and unit began to immediately go into a drain without water in the unit. Customer advised that that was happening before the consul went out. Detached pressure hose and blew through it found no obstructions or restrictions. Unit still stayed in the drain even without the pressure hose on the control. Advise customer he would also need his main control or full repair. Customer agreed and replaced control. Calibrated unit and tested unit in an auto test. Unit is working as designed. Call complete.
Near Temple, TX 76502
Jonathan
Job Details: 10/05/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ01 Arrived on site for a refrigerator with the freezer light out. Inspected unit and work area. Found freezer light out. Replaced freezer module and tested unit. I found one of the refrigerator lights flickering and replaced that as well. Unit began working as designed. Call complete.
Near Woodway, TX 76712
Jonathan
Job Details: 10/05/2020
MICROWAVE WHIRLPOOL WMHA9019HZ "Arrived on site for a microwave that was having issues with the display. Inspected unit and work area. The builder advise that the unit had lines going across the screen and nothing was working for 24 to 48 hours. He advised that two days ago, the customer who purchased a home started pressing some buttons and the unit is now working as designed. They wanted to make sure that the unit was working properly so they kept a call. Found the unit is a Wi-Fi unit and is not hooked up to Wi-Fi. Checked stored error codes on the unit and found no error codes. Tested unit several times and u it is working as designed. I advise the customer that with all Wi-Fi appliances, they need to get their unit hooked up to Wi-Fi to ensure the unit works properly and has all the necessary and applicable updates needed for the controls. Customer was trying to set up her account through the online world pool app but was unable to because she has a prior account with whirlpool. I
Near Lampasas, TX 76550
Al
Job Details: 10/05/2020
REFRIGERATOR WHIRLPOOL ED5VHGXMQ10 "Arrived on site and inspected ice maker water spraying into the freezer instead of the ice maker.I confirmed the complaint, melted the blockage and remover the slide the water traveled down to fill the ice maker and replaced it with an extension from truck stock and assured the water travels down instead of spraying like before.Job complete"
Near Waco, TX 76712
Jonathan
Job Details: 10/05/2020
WASHER WHIRLPOOL WTW7120HW0 "Arrived on site for a washerthats not getting power. Inspected unit and work area. Customer advised that the unit does have power but that her unit is flashing an F0 E9 intermittently between several cycles. Placed unit in service diagnostics and found on F0 E9 (Off balance pause), F0 E5 (off balance load), and F0 E7 (load detected when running clean washer cycle) error codes. I tested the suspension and the suspension seemed to be firm. I ran the unit through an auto test and unit ran as designed. Ran the unit through a high speed spin and unit ran as designed. I asked the customer about her load tapes and customer advised she was running her towels and jeans with her regular clothes. I advised her against mixing loads and explained how they can throw her unit off balance. Went over user care guide and unit is working as designed. Call complete."
Near Killeen, TX 76542
Al
Job Details: 10/05/2020
WASHER WHIRLPOOL WFW5620HW0 Arrived on site and inspected front load washer not spinning water from clothes.Tested unit in diagnostics and found the connector to the water valve and the connector to the water level switch were not seated properly.Corrected the issue and unit tested as designed.No leaks.Job complete
Near Killeen, TX 76549
Al
Job Details: 10/05/2020
DRYER ROPER RED4516FW Arrived on site and inspected dryer not heating or shutting off.Confirmed both complaints and removed and replaced the timer and element.Tested and unit tested as designed.Job complete
Near Florence, TX 76527
James
Job Details: 10/05/2020
DRYER GE GUD27ESSMWW Arrived on site and tested operation. Found belt has come off of tensioner. Inspected belt and found to be damaged. Reinstalled but will need to return with new belt to properly repair. ; ordrng 1 WE12M29 (BELT)
Near Georgetown, TX 78626
James
Job Details: 10/05/2020
REFRIGERATOR WHIRLPOOL WRT549SZDM01 Arrived on site and tested operation. Found freezer at 0 degrees and fresh food at 24. Ohmed thermistor at control and read 8.12k. Called tech line and spoke to Andrew #7728894465. Unit not getting proper air flow across thermistor in fresh food section. Ensure proper installation of thermistor but not getting much air flow through rear ducting. Unit will need new ducting in rear of fresh food compartment. Office to schedule return services ; ordrng 1 W10861170 (diffuser) and 1 W11256504 (cover)
Near Killeen, TX 76543
Al
Job Details: 10/05/2020
DISHWASHER WHIRLPOOL WDT730PAHB Arrived on site and inspected dishwasher not draining again.Found the drain pump was defective.Removed and replaced it.Reassembled and unit tested as designed.No leaks detected at time of service.Job complete
Near Killeen, TX 76542
Al
Job Details: 10/05/2020
DISHWASHER KITCHENAID KDTM354DSS5 "Arrived on site and inspected dishwasher not starting.Put unit in diagnostics test mode and found the water supply to the unit was in fact turned off, thus no water was being supplied to the unit.I turned on the water and unit tested as designed.No leaks detected at time of service.Job complete"
Near New Braunfels, TX 78132
Noah D
Job Details: 10/05/2020
WASHER MAYTAG MVWX655DW1 "Arrived on site to inspect washer for not spinning correctly, upon inspection found the washer paused in a rinse and spin, cleared cycle. Checked for all functions, no issues found.Complete"
Near Cedar Park, TX 78613
Lou
Job Details: 10/05/2020
REFRIGERATOR KITCHENAID KRFC704FSS00 "Arrived on site to install previously diagnosed and ordered parts. Due to the RC evaporator icing up and the ice maker fill tube freezing up, I removed and replaced the fill tube, RC evap with thermistor and the hv control. Tested the unit and it is cooling/operating as designed. No water leaks observed during service, job completed"
Near New Braunfels, TX 78132
Noah D
Job Details: 10/05/2020
WASHER WHIRLPOOL MHW5500FC0 "Arrived on site to inspect washer for not draining, upon inspection found the drain hose shoved about 2 feet in drain tube, cut pipe and ran two full diagnostic cycles with no issue. Could hear draining.Complete"
Near New Braunfels, TX 78130
Noah D
Job Details: 10/05/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 "Arrived on site to inspect fridge for frosting in freezer, replaced door and gasket, Checked for all function and air gaps, found none. Complete"
Near New Braunfels, TX 78130
Noah D
Job Details: 10/05/2020
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site to inspect dishwasher for not drying plates correctly, upon inspection found no issue with dishwasher, heating element started and heated, instructed customer on proper use. Complete"
Near New Braunfels, TX 78130
Noah D
Job Details: 10/05/2020
DISHWASHER WHIRLPOOL WDF331PAHS0 "Arrived on site to inspect dishwasher for not draining, upon inspection found the drain pump working through diagnostic but it ran for too long. Checked WL switch and the seated plastic lever was off. Reassembled switch and tested. Drain pump worked. Complete"
Near Kyle, TX 78640
Leonardo
Job Details: 10/05/2020
RANGE WHIRLPOOL WFC150M0JB0 Arrived on site to replace elements. Replaced elements test unit and unit test good job complete
Near Kyle, TX 78640
Jacob
Job Details: 10/02/2020
MICROWAVE GE JVM3162DJ1BB
Near Killeen, TX 76542
Al
Job Details: 10/02/2020
REFRIGERATOR KITCHENAID KSRL25FXMS00 Arrived on site and inspected ice maker and found the ice maker defective.Also found the emitter board is also defective and not allowing the 120volts to reach the newly installed ice maker.Removed and replaced the ice maker and I’m ordering the emitter control for return service visit.Needs more work.; ordrng 1 WPW10757851 (CONTROL ELECTRIC)
Near Austin, TX 78727
Scott
Job Details: 10/02/2020
WASHER WHIRLPOOL NTW4601BQ0 "Arrived on site for washer leaking . Checked all hose connections ,no cracks found in tub . Ran a fill ,filled about half full . Drained unit . No leaks detected with unit . Ran full diagnostics , no error codes . Test wash passed with no leaks . Did find drain tube in wall is leaking somewhere , carpet on other side of wall is getting wet again . Recommended getting plumber .Job complete ."
Near Austin, TX 78758
David
Job Details: 10/02/2020
WASHER MAYTAG MVWC465HW2 Arrived on site to diagnose washer that customer said was not filling with water. Ran unit in warehouse. Found no error codes present. Unit filled with both hot and cold with no issues. Customer likely experienced an issue with their supply. Unable to recreate failure at this time. Call complete.
Near Lorena, TX 76655
Jonathan
Job Details: 10/02/2020
RANGE WHIRLPOOL WFE525S0JS0 "Arrived on site for a range that has a damaged door. Inspected unit and work area. Customer advised that they had damage on the control panel, not on the door. Found two indentions on the top control panel. Ordering control panel and office will need to contact customer about reschedule date due to out of stock parts.; ordrng 1 W11175518 (panl-cntrl)"
Near Pflugerville, TX 78660
David S
Job Details: 10/02/2020
REFRIGERATOR WHIRLPOOL WRT519SZDM05 Arrived on site for sealed system. I gained access to the evaporator and replaced with new. I replaced the UV dryer with new. I charged the system with 3.7 oz of r134a. I monitored the pressure for any leaks. I found none. I found low side pressure at zero. I found a good frost pattern forming on the evaporator. The unit is cooling. I left the unit on. Job complete.
Near Cedar Park, TX 78613
Kayman
Job Details: 10/02/2020
OVEN WHIRLPOOL WFE320M0ES2 Arrived onsite to install previously diagnosed parts. I installed the control and tested the unit. Unit is working and heating as designed at this time. Job complete.
Near Austin, TX 78728
David
Job Details: 10/02/2020
MICROWAVE WHIRLPOOL WOC54EC0AS04 Arrived on site to diagnose issue with microwave and cabinet door issue. Customer showed me that the cabinet door to the left of the microwave was hitting the microwave and they thought it may be due to microwave not being seated properly or warped. Found microwave was installed normally with no cabinet bends or damage. Advised customer to contact contractor to have the cabinet door reinstalled or possibly spaced out. Microwave is working as designed. Call complete.
Near Smithville, TX 78957
Andy
Job Details: 10/02/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived on site for refrigerator still not cooling in RC. Tested and inspected unit and found failed evaporator motor. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near San Marcos, TX 78666
Noah D
Job Details: 10/02/2020
DISHWASHER WHIRLPOOL WDT720PADM2 "Arrived on site to inspect dishwasher for not operating, upon inspection found panel was good but no power to unit, checked outlet voltage and found no power to outlet, dishwasher was labeled “disposal” on another breaker box and had been popped. Complete"
Near Round Rock, TX 78665
David S
Job Details: 10/02/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 "Arrived on site for microwave combo, touch screen not working. I inspected the unit and work area. I found the unit not connected to WiFi, and the screen not responding correctly. I replaced the console. I spoke to the customer about getting the unit connected to WiFi and a whirlpool app. I gave the customer the WiFi team number, so they can call and get it connected. Job complete."
Near Temple, TX 76504
Tyler
Job Details: 10/02/2020
DRYER MAYTAG MEDC215EW1 "Arrived on site for dryer that was not turning on. Upon further inspection I found that the breaker once again was tripped on the dryer and the customer stated that she was able to run the dryer prior after last trip but that eventually she found it wouldn’t turn on again. I retested all heating hardware on back on dryer as well as the terminal connections, timer, wire harnessings, etc. at no point could I find any other problems with the dryer. I ran a test cycle checked for any voltage drops within dryer. I did find a drop in the 240v supply from the outlet at random times if I ran longer test cycles on dryer. Each time breaker would trip. Customer stated that a month before the dryer started goofing up the customer had installed a new ceiling fan and had some electrical work done to accommodate the fan and work and been done at the breaker box close to dryer in garage. Customers will need an electrician to verify integrity of power supply from breaker to out
Near Austin, TX 78724
Matthew
Job Details: 10/02/2020
FREEZER WHIRLPOOL WRS315SDHZ05 "Arrived onsite for refrigerator not cooling properly. Upon inspection found that items on the lower shelves were cooling/freezing, but warmer air was sitting above. Removed evaporator cover and found a metal obstruction lodged between the fan blades. Removed item and fan started up. The temperature began to drop and equalize. The water dispenser was having issues. Found water pressure above recommended amount and will need correction. Ordering inlet valve, valve and line.; ordrng 1 8212547RP (tube-water) and 1 W10786952 (valve) and 1 WPW10179146 (valve-inlt)"
Near Austin, TX 78727
Scott
Job Details: 10/02/2020
REFRIGERATOR KITCHENAID KRFC300ESS03 Arrived on site for unit making noise again . Called tech line , went over everything to quiet compressor . Tech recommended to replace compressor . Ordering compressor,UI drier , service port . No water leaks detected at time of service. Call to set return ; ordrng 1 SERVICEPORT and 1 UVDRIER and 1 W10507884 (compressor)"
Near Cottonwood Shores, TX 78657
James
Job Details: 10/02/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived on site and installed new doors and badge. Doors fit properly and ice maker cycles. Job complete
Near Andice, TX 78628
Jonathan
Job Details: 10/02/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Arrived on site for refrigerator not producing ice. Found unit has authorization for labor and part coverage. Performed diagnostics mode and harvest ice maker cycle. Found ice maker heater not activating. Removed failed ice maker and installed new. Monitored cycle and found all tested good. No water leaks detected during service.
Near Austin, TX 78738
Brandon
Job Details: 10/02/2020
DRYER WHIRLPOOL MED6230HW0 "Arrived on site to replace failed console, after replacing, unit tested good."
Near Georgetown, TX 78628
Cliff
Job Details: 10/02/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived on site to replace door for refrigerator. Replaced door and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.
Near Round Rock, TX 78664
Tommy
Job Details: 10/02/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived onsite for dishwasher F2 E2, installed new control but sill need a new UI for unit, Needs Authorization, Office to Reschedule.; ordrng 1 CNOTE (NEEDS AUTHORIZATION ) and 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W11402115 (UI )"
Near Austin, TX 78723
Matthew
Job Details: 10/02/2020
REFRIGERATOR KITCHENAID KRFC302ESS00 "Arrived onsite for refrigerator not cooling in freezer or fresh foods. Upon inspection found that evaporator fan was working, condenser fan was working compressor would kick on and draw .56 amp. Compressor was running hot. No frost pattern on evaporator coil. Unit will need sealed system technician ( two hr). Need to order compressor, evaporator, dryer and valve. Sealed system replacement covered by Kitchen Aid 5 yr. office to rescheduled.; ordrng 1 TJ90SF8404 (VALVE) and 1 W10507884 (compressor) and 1 W112566565 (EVAPORATOR ) and 1 WPW10143759 (dryer)"
Near Paige, TX 78659
Andy
Job Details: 10/02/2020
RANGE WHIRLPOOL WFC150M0EB3 Arrived on site to install previously diagnosed control. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs on needed at this time.
Near Killeen, TX 76542
Al
Job Details: 10/02/2020
DRYER KENMORE 110.850814 "Arrived to inspect front load dryer not heating. The customer also advised the door isn’t closing all the way and pops open shortly after it is closed.I confirmed the complaint and disassembled the unit to access the heating element.
Near Austin, TX 78717
Scott
Job Details: 10/02/2020
MICROWAVE WHIRLPOOL WOC54EC0HS01 Arrived on site for oven not shutting off or not responding to commands. Ran diagnostics. Got UI error code . Key pads was at times hard to respond . Ordering UI console . Please call to set return ; ordrng 1 W11297728 (console)
Near Austin, TX 78739
Leonardo
Job Details: 10/02/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site to test unit for unit not having any power. Test outlet and found outlet giving 120v. Checked junction box and found melted wire nut to black wires. Cleaned up wire and replaced wirenut test unit and unit test good job complete.
Near New Braunfels, TX 78132
Noah D
Job Details: 10/02/2020
VENTHOOD UNKNOWN UVL6048JSS0 "Arrived on site to inspect hood for flickering lights, upon inspection found the jumper wires between connecter are bad, spoke with Techline. Sr #77286754763 Techline stated that we must check with distributed for diodes, ordering diodes, office to reschedule ; ordrng 1 RESEARCH (RESEARCH ) and 1 YELLOWDIODEJUMPERWIRES (YELLOW DIODE JUMPER WIRES)"
Near Marble Falls, TX 78654
James
Job Details: 10/02/2020
OVEN WHIRLPOOL WGE745C0FS01 Arrived on site and found console dented down on top. Installed new console. Unit tests good. Job complete