Arrived onsite for cooktop not sparking. I got the cooktop cover off and found the harness connector to the spark module to have burn marks on it. I replaced the harness connector and tested unit. All burners are now sparking and igniting as designed. No gas leaks present. Call complete. Installed W11637584 HARNS-WIRE.

Arrived onsite to replace previously diagnosed parts. Disassembled and found front bulkhead rusted out and falling apart. Took pics. Need all return parts and additional parts approved for replacement. Need to notify warranty company. No signature due to work not completed. ; ordrng 1 W11162467 (Front bulkhead) and 1 Needsautho (Needs autho)

"Arrived on site for loud noise. Removed evaporator cover found ice hitting fan blade diagnosed leak at fill tube,removed ice,removed extension added fill tube reinstalled extension ran icemkaer fill pass no leaks. Wpw10496649"

"Arrived on site for customer complaint of noise issue. I replaced fan motor, and blade, unit tested good."

Arrived on site for dryer making a noise. Arrived on site to a vibration when activated. Disassembled and inspected to loose screws or bad supports. All checks good. Goes away when vent is removed. Found it wasn't tightly on hose. Secured vent and test. Working as designed call complete. No parts.

Arrived onsite for microwave fan not working. Upon arrival I found both speed options not working. When probing the connections I found speed1 to start working but speed2 not kicking on. I found correct voltage coming from the control indicating blower motor has failed. I replaced the motor and tested the unit. The unit is now working for both options on the fan and is now operating as designed. Call complete. Installed W11441128 MOTOR-FAN. Customer not onsite for signature.

Arrived on site to test unit for unit not converted to LP correctly. Found all large burners had wrong orifices and the right rear burner had the right front burner. Corrected all orifices to correct burners test unit and unit test good job complete. No one here to sign

"Arrived on site to inspect refrigerator not cooling properly. Upon further inspection, I placed the refrigerator into diagnostics and observed F4E1. I gained access to the evaporator and found that the evaporator was covered in frost and was clear that it had a defrost issue. While in service mode, I ran test 89 and checked for voltage going to the heater. The control is sending voltage. I ended the test and measured the resistance of the heater and measured open line. The heating element is bad. Retuning with the heater W11626107. I defrost3d the evaporator as a temporary fix. The customer is to cut power to the refrigerator 3 to 4 hours prior to our arrival on next visit. Office to schedule return visit. No water leaks observed during service.; O-emld tckt"

"Arrived on site to test unit for potato catching fire, tested unit found failed filter board, cavity sensor and melted wave guide, no damage to the wave guide it self, to test unit properly need parts replaced to get power to it but safety is not authorizing any repairs and customer will need to go through there extended warranty company, SR#7740964488, at this time job complete"

"WMH31017HS10 Arrived on site for unit not heating. Upon arrival, found unit powers on and operates correctly, but will not produce heat. Proceeded to replace WPW10574736 capacitor and W11256462 diode but still will not heat. Polarity is correct. Ordering W11495561 magnetron. Customer agreed to reschedule Mar 3rd. No one available to sign. Front office closed ; ordrng 1 W11495561 (Magnetron)"

Arrived on site to replace switch harness and fuse. Replaced both parts test unit and unit test good job complete. Unit heating correctly W11188752 W11033422

MVWX655DW1 Arrived on site for a washer not working. On arrival ran diagnostic but it didn't let me move forward lid lock has failed i replaced and calibrated and tested in customer mode product works as it's designed no water leaks visible from main water supply.

"Arrived on site for customer complaint of unit making noises and having rust on the left side refrigerator door. I found the noises were normal, defrost gurgling, and damper motor opening and closing. Ordering door. ; ordrng 1 W11681451 (Door)"

"Arrived on site to test unit for burner not igniting. Upon arrival inspected center burner and found burner head is starting to warp causing improper path for the gas and no ignition. Replaced burner head assembly (W11435660) and tested unit, burner is now properly igniting and unit is now running as designed, no leaks detected, job complete."

"Arrived on site for a microwave that has no power. Inspected unit and work area. I checked voltage at the plug and found proper voltage. I gained access to the fuse and found the fuse open, causing the issue. I also found a lot of oil inside of the machine, including on top of the diode, which appeared to be the cause of the issue. I checked all door switches and found them making and breaking, indicating there was no issue with the door switches. I called the Whirlpool tech line and spoke to Steve SR# 7741019987. He advised that oil can cause shorts in the diode or the capacitor that will blow the fuses. He then had me send some photos of oil inside of the unit and stated that from a repair prospective, he would replace the diode and fuse but would bring the capacitor in case. He stated that he didn't believe any other parts would be causing this issue based on my checks. However, due to the amount of oil shown in the unit, he wanted me to contact the trade care team to get authorization in order to proceed with repair. I called the Trade Care team and spoke to Scott SR# 7740999450. He advised me to go ahead and proceed with repair for the time being, but to let the customer know that any further issues caused by oil would not be covered. Ordering the parts and rescheduling the customer to 2/28. The customer is requesting an AM appt but did state she'll take a PM if not available. No parts were installed. ; ordrng 1 WPW10574736 (Capacitor) and 1 W10422269 (Noise filter) and 1 W11707984 (Fuse) and 1 W11256462 (Diode)"

"Arrived on site for MW operates when door is opened. Upon arrival, inspected unit. Unit is in idle mode. As soon as you open door. The turntable begins to turn , the light turns on and fan begins to operate. Unit is acting as if in use but without magnetron energizing. Test unit by heating a cup of water. Unit operates correctly with door closed. Contacted Techline and spoke with Arron. There are no parts available for this unit. Unit is Not serviceable. SR# 7741020185. Job complete"

"KRBR102ESS01 Arrived on site for control panel changing temp settings automatically. Upon arrival, found relay on jazz board to clicking and temp display flickering. Proceeded to replace"

"Arrived on site for customer complaint of unit not powering on. Found blown thermal fuse, I replaced fuse, unit tested good. Part used wp3392519 instructed customer to clean vent."

Arrived on site. Installed plug assembly. W10830982

"Arrived on site to test unit for not working properly, tested unit found unit not powering on, inspected connections and found power disconnect from filter board, secured connection and tested, unit is now running as designed job complete no parts installed"

Arrived on site to install previously diagnosed part. Inspected unit and work area. I replaced the main control and calibrated the unit. I then ran tested the unit running an diagnostic cycle and found the unit. I found the unit begin to work and operate as designed. Call complete. W11603810.

"Arrived on site to inspect ice machine over producing too much ice. Upon further inspection, I found ice in the bin and the unit turned off. I tested the unit and it is operating as designed. I tested the bin thermistor and found 3.84 kohms which equals approximately 63 degrees insde the bin. I removed and replaced the bin thermistor and retested the unit and it continues to operate as designed. I advised the customer of my findings. No water leaks observed during service, job completed. WPW10511923"

"Arrived on site to inspect dishwasher touchpad not responding, upon further inspection, i found that the console overlay was warped. I found that because of this, it allowed moisture to enter the ui assembly. The ui is damaged and will need to be replaced as well as the console. I am ordering the console and the ui. W11632709 W11460908.no water leaks observed during service.; ordrng 1 W11632709 (Ui) and 1 W11460908 (Console)"

Arrived onsite for microwave making a pop noise and not heating. Upon arrival I gained access to the top and found the diode to be separated. I replaced the diode and tested the unit. Unit is now heating as designed and no issues with the microwave after replacing the diode. Unit operates as designed. Call complete. Installed W11256462 DIODE.

Arrived on site for customer complaint of unit taking longer than what he remembered. Informed customer that the time displayed on the washer is just an estimate and it's based on the load size and balancing. Called techline to document. SR# 7741014536 unit tested good.

"Arrived on site to replace broken knobs, after replacing, unit tested good."

"Arrived on site to inspect cooktop burner flames. Upon further inspection, the customer provided a copy of their closing documents to provide proof of warranty. Customer advised that the low/simmer setting on all burners is too high. I tested the cooktop burners and found all five burnermflames are too high in the low setting. I adjusted the burner flames and demonstrated for the customer. Customer is satisfied with the flame settings. Unit is operating as designed and no gas leaks detected during service, job completed."

Arrived onsite for unit showing door open and display issues. I found the display to be fine however their is a door open icon lit up. I checked the door switches as none of the lights are on either inside the unit. I found the freezer switch to be frozen in the open position. Tried to get the switch loose so it would close with the door but the switch is too frozen and cannot get it to loosen. Need to order a door switch to continue with the repair. RS for Thursday 02/27/25. Ordering W11445850 FC SWITCH.; ordrng 1 W11445850 (FC Switch)

"Arrived on site to diagnose cooktop with failed right rear element. Customer said they heard it pop and all element stopped working. I disassembled the unit and found the infinite switch for the RR burner had burnt. Replaced infinite switch and found breaker had tripped. I reset the breaker and it tripped again, but worked on the second try. Tested cooktop and found everything working as designed. Cooktop had a large crack in it by the down draft area, and once I tried removing the cooktop it splintered worse and broke a piece of cooktop glass. Cooktop needs replacement since repair could not have been performed without removing the cooktop, and moving it cause the cracks to get worse. No evidence of impact on cooktop. Office to check with warranty for AUTHO for cooktop glass and to see if repair is approved. ; ordrng 1 W10239873 (Cooktop glass)"

Arrived onsite for unit locked on control lock functioning and not resetting. Tried power cycling unit but no change. Replaced UI console. Tested and unit is now functioning properly. Customer has had issues connecting to app and wifi. Notified customer to contact WIFI team at 866-333-4591 if issues occur with new console. Job complete

"Arrived on site for Error code F3-E1, upon arrival, ran diagnostics and confirmed error code F3-E1 exhaust thermistor open/ shorted. Disassembled unit to inspect and test thermistor. Found harness to thermistor is cut. Repaired unit using harness W11310055. Test unit and is operating as designed. Job complete. There is no one to sign off for repair upon completion."

"Arrived on site to test unit for error code. Upon arrival found F9E0 miswired range error code flashing. Removed power and inspected terminal block, found it wired correctly. Applied power, unit is receiving proper voltage, error no longer flashing. Cleared stored error code and started a bake cycle, unit preheated to 350? with no issues and error is no longer present. Unit is running as designed. No one on site for signature, no parts installed, job complete."

Arrived onsite for top rack falling down. Upon arrival I inspected the rack and found the rear right wheel broken off causing the rack not to seat in the rails and fall down. I replaced the wheel and tested unit. Unit now shuts and operates as designed. No water leaks present. Call complete. Installed 1x W11579563 Upper rack wheel.

"On arrival verified complaint of unit shaking and tub wobbling for a previous diagnosis replaced hub. Tub wobble improve, but not enough replaced gear case and splutch. Reassembled unit and ran calibration verified unit is level and is no longer shaking job complete installed w10721967, w11454372, w10528947"

"Arrived on site to inspect dishwasher noises. Upon further inspection, the customer advised they recently had their one year inspection and the inspector said the unit is making a random squeaking noise. I placed the unit in diagnostics showing no error codes and tested. Unit operated as designed. While testing, I tested amp draw at the black wire on the harness and all of the components are within amp range. I could not duplicate the noise, and the customer did not know where the noise was coming from. I recommended the customer monitor the unit and if they hear the unit making a noise to get a video of the noise and call the unit in for service. No water leaks observed during service and unit is operating as designed, job completed."

WFES3530RS0 Arrived on site for a range tripping breaker to install parts previous visit they didn't send any parts. I installed bake and broil element and main control board. I removed ground wire preheated to five hundred degrees temperature reached without tripping breaker . I rewired ground back on and preheated to five hundred degrees temperature reached without tripping breaker product works as it's designed. I checked polarity and voltage readings were correct. Recommend client to contact home builder if it happens again. Calling whirlpool safety SR # 7740940930

Arrived on site to test unit for LF burner flame issues. Found sediment clothing fuel ports on burner head. Replaced burner head(W11319683) and unit now working as designed. No leaks detected. Job complete.

"Arrived on site for microwave making noise, turntable not spinning clean. Motor has a jump to it. Removed oven from wall. Removed panels. Removed panel. Separated microwave from oven. Replaced turntable motor. Verified operation. Call complete. W10911403"

"Arrived on site for a washing machine that is making abnormal sounds during operation. Inspected unit and work area. The customer advised that during agitation, the unit makes an audible grinding noise. I tested the unit in auto test and confirmed the customers complaint. Ordering the gear case, cam, belt, actuator, and agitator for repair. I rescheduled the customer to 2/27. ; ordrng 1 W11449840 (Gearcase) and 1 W11481722 (Actuator) and 1 W10721967 (Splutch assembly) and 1 W11239857 (Belt) and 1 W11550891 (Agitator)"

"Arrived on site for fridge temp getting warmer then normal. Sometimes lights wouldn't come on , or dispense water or ice . Ran temp checks fz @ 2, fresh 39. Ice box @No signs of frost build up on evaps. Found fz door rails sometimes rough to close . Ordering rails .return 2/28 ; ordrng 1 W11668672 (Door rails)"

Arrived on site for a dishwasher that is not washing dishes. Inspected unit and work area. The customer stated that the pods are not dissolving whenever they go to wash dishes and their dishes don't come out cleaned. I ran the unit through diagnostics and found an F4 E3 (wash motor not running) error code. I tested the unit and confirmed that the wash motor would not recirculate the water. I replaced the wash motor and tested the unit. The unit began to work and operate as designed. Call complete. W11025157.

"Arrived on site to test unit for LF error and clinking noise. Upon arrival entered diagnostics and found LF error stored. Started a diagnostic cycle, found when single valve engaged it would only allow a minimal amount of water. No clunking or abnormal noises during spin or agitation. Replaced single valve (WPW10212598) and as precautionary replaced the dual valve (WPW10212596). During replacement found gaskets on the water lines have degraded and are no longer sealing properly. Replaced water line gaskets from truck stock and tested unit, both valves now have full pressure. Advised customer if any of the water lines start to leak, hose replacement will be required. Also advised if the clunking noise returns, capture issue on video. At this time all components are properly engaging and unit is now running as designed, no leaks detected, job complete."

"Arrived on site to test unit for no ice production. Upon arrival customer stated no ice has been produced since the last repair. Dispenser has been working well. Took temps of the unit, FC at ~1?, RC at ~39?, ice maker housing at ~10?. Cycled ice maker, harvested properly but no cubes in the tray. Filled with adequate amount of water. Set defrost mode to basic and turned vertical mullion on 100% of the time. Cycled power, E5 error has been cleared. Suspecting a potential software or control issue. Will order controls. If E5 error is present on return visit recommend replacing ice maker and heater, along with controls. Ordering parts, no parts installed, rescheduled for 02/28.; ordrng 1 W11224256 (Main control) and 1 W11636543 (UI) and 1 W10563328 (Receiver) and 1 W10563309 (Emitter)"

Arrived on site for refrigerator lights not working. Falls within Service Pointer - W11755210. Replaced module. Verified operarion. Call complete. W11470191

Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the wire harness and terminal block and tested the unit. The unit began to work and operate as designed. Call complete. WPW10245259 and W11750758.

"Arrived on site to test unit for not spinning, not draining and noise. Found motor coupler was broken. Replaced coupler(285753A) and unit is now working as designed. Job complete."

"Arrived onsite for unit with ongoing noise concern. Determined cause to be diffuser. Replaced diffuser to remedy noisy diffuser motor. Also ice and water production issues due to filter failure, advised that the filter should be replaced tomrestore ice function. With the filter removed, water flows normally."

Arrived on site to test unit for ice forming underneath ice bin. Found damper/ separator not closing. Also found condensers built up on UI. Recommend UI and separator. No parts replaced at this time. Office to reschedule. ; ordrng 1 W11572058 (Separator) and 1 W11577100 (UI)

WFES3030RS0 Arrived on site for a range with lighting issues. On arrival found issue was not lighting lights work just fine. Issue is range tripping breaker client just used the oven before she called for service. Bake and broil element were not sent im ordering both elements and returning control board. Rescheduled client for 2/27/25; ordrng 1 W10856603 (Broil element) and 1 W11182108 (Bake element)

"WTW6157PB0 Arrived on site from previous visit to install parts. I installed control board, slider,rotor,clutch, stator, and rotor guard . I calibrated then tested in customer mode product works as it's designed no water leaks visible from main water supply."

Arrived on site to install previously diagnosed and ordered parts. I instalked the hot and cold valves and tested the washer. The washer is operating as designed. No water leaks observed during service. W11688995 W11688994

"KRMF706ESS04 Arrived on site for left door not closing properly. Upon arrival, inspected bottom left hinge and found bushing missing (picture attached). In addition, found right door gasket faulty (picture attached). Gasket is not available. Ordering W11122872 left hinge grey, W11223833 left hinge bushing and W10815687 right door stainless. Needs authorization. No water leaks detected at this time. Office to reschedule ; O-emld tckt"

"On arrival verified complaint of unit shaking and making noise per previous diagnosis unit will need. Gear, case belt, splutch, agitator and bolt replaced. Replaced, all five parts, and ran calibration and unit is now working normally. Installed w10721967, w11239857, w11449840, w10752187, w11550891 job complete"

"Arrived on site to inspectrefrigerator water dispensermaking a loud sputtering noise. Upon further inspection, I found that the water filter housing head was the cause of the issue. I replaced the filter housing and retested the refrigerator. The water is now dispensing without issue or unusual noise. No water leaks were observed during service. W11162042"

"Arrived on site to test unit for not agitation. Upon arrival customer stated during a normal cycle, unit was silent during agitation, but it would spin in the spin portion. Entered diagnostics, found no stored error codes. Ran a diagnostic cycle, found unit filling, agitating and spinning. Inspected lower components, found cam and belt are extremely worn. Also during shifting from agitation to spin or vice versa, found the actuator shifting back and forth multiple times before finding correct position. Proceeded to replace splutch (W10721967), belt (WPW10006384) and actuator (WPW10006355). In diagnostic cycle, all components are properly engaging. Ran a calibration cycle successfully. Unit is now running as designed. Advised customer to monitor. No leaks detected, job complete."

"Arrived on site to test unit for leak. Upon arrival customer stated they started a cycle and when they returned the laundry was flooded. Entered diagnostics, began a full and immediately heard a leak. Removed top cover and found the dispenser to tub hose has backed off the dispenser causing water to leak as soon as water enters the dispenser. Reattached the hose and secured with clamp, tested unit, all components are properly engaging and unit is now running as designed, no leaks detected, job complete."

Arrived on site for washer not working. Unit is full of water and disconnected. Inspected and found harness to drain pump motor was bad. Jumped wiring and drained water. Per Service Pointer - W11750573. I replaced harness and added clip. Recalibrate and ran test cycle. Call complete. W11284522 & W11643701; used 1 W11284522 (Clip) from stock

"Arrived on site for door seal falling off. Upon arrival, inspected unit and found door liner has failed. Need to replace RC door. Ordering RC door and grey door plug. Office to reschedule. No one was available at time when parts were ordered. Did notify Jason that parts are being ordered ; ordrng 1 W10830982 (Door plug) and 1 LW10648584 (RC door)"

"Arrived on site to test unit for tripping breaker. Upon arrival customer stated whenever oven is in use, breaker trips. Verified issue, after 1 minute of running the breaker tripped. Removed ground from the unit and started a bake cycle at 500? to condition the relays on the control. Allowed the unit to cycle alternating between bake and broil cycles for 30 minutes. While reconnecting the ground, left the door open to let hot air escape. Started another cycle at 500?, starting temp was 350?, and monitored for 10 minutes, breaker no longer trips. Relay conditioning has been successful. Advised customer to leave the unit at 500? for an additional 90 minutes to ensure proper burn off and conditioning. Contacted SAFETY to document SR#7740981538, no further repair recommended. Unit is now running as designed, no parts installed, job complete."

"KUIX535HPA01 Arrived on site for unit not powering on. Upon arrival, customer stated unit will power off after making a batch of ice. Checked polarity to unit and it is correct. Ran diagnostics and passed with no issues. Continued to examine room temperature sensor and found sensor not retained causing unit to think its over heating. Adjusted sensor to correct position and ran consumer cycle. Unit made batch of ice. Unit is functioning as designed. No water leaks detected at this time. No parts needed"

Arrived on site to test unit for no power. Checked breaker and breaker was tripped. Turned breaker on turned oven to 350? and unit pre heated correctly job complete no parts used.

Arrived on site to install previously diagnosed UI to resolve F2E1 error. Installed panel and verified all functions working as designed. Parts used - W11637583.

"On arrival verified complaint of unit leaking water from rc left door from icemaker. Visual inspection unab,e to locatea cause or source of the leak. Ran harvesttest and icemaker got hung up. Replaced ice maker and ran harvest then fill test found the water valve is not sending water. On inspection of new valve it appears to be used. Marking defective and reordering W11535162 and visual inspection of right rc gasket shows it is torn. ordering rc right gasket W10917313 reschedule for 3/3 installed w11557001; ordrng 1 W11535162 (Water valve) and 1 W10917313 (Rc gasket)"

Arrived onsite for failure to heat and found terminal block with loose wire connection short. Replaced terminal block components to repair. Unit is now operating as designed. All checks good.

Arrived on site for f2 e1 error code. Upon inspection unit was throwing error code cleared error code but code returned. Replaced console during repair part screw hole threads would not line up properly new console threaded scre holes to close took pictures. Called tech line and reported my findings Sr7741017140 . Console defective ordering new one office to reschedule. No 9ne on site for signature ; ordrng 1 W11598176 (Console)

"Contacted Techline and spoke with Jonathon. Explained issues and let him know that control has been replaced and that when left side switch is pressed clicking continues and believes the issue is left side micro switch. On next visit, tech would like continuity and voltage test on switches. SR# 7741012168. Ordering switches and requesting 2 hour weigh time. Office to reschedule ; ordrng 2 W10211972 (Switch)s and 1 2hourweigh (2 hour weigh)"

"Arrived on site for water leaking. Found frozen drain, removed ice build up,snaked drain tube,flushed drain checked water flow good."

Arrived on site to test unit for unit not washing correctly. Found unit filling with water and wash motor coming on but dishes not getting wet correctly. Checked spray arms and found top spray arm on the bottom and lower spray arm on top. Having them on the wrong side is was shooting water to the bottom of the tub not the dishes. Secured the spray arms to the correct position test unit and unit test good job complete. No parts used

Arrived on sitw for dishwasher not starting. On arrival confirmed issue and found f2e1 in diagnostic. Found start button stuck and replaced control. Couldn't run leak test on unit due to water being off from recent freeze. Did find the rest of the unit working as designed and informed the customer to notify us if any issues arise once water is back on. Call complete

"Arrived onsite to replace previously diagnosed parts. Replaced compressor, drier and access valve. Found signs of oil in system. Flushed with nitrogen. Pulled vacuum and held. Charged per spec and tested. Unit is cooling advised customer to give unit 48hrs for temperature to stabilize. Customer will monitor. Job complete"

"KDTE204KPS1 Arrived on site to replace previously ordered parts. Upon arrival, proceeded to replace W11622500 console and W11559689 inner door. Ran diagnostics 3 times and found no leaks. Unit is functioning as designed. No water leaks detected at this time."

"MHW5630HC3 Arrived on site for a washer not spinning or washing. On arrival client stated it's leaving clothes still wet and they have to drain and spin in order to get rid of all water and small water leak under washer. I ran diagnostic and found F0E2 to much suds, F8E1 long drain. Further inspection found debri in the bellow center stopping water drainage I found the bellow had a small tear on top center. I removed all debri and tested again product working as its designed but bellow still needs to be replaced. I order part and rescheduled for 2/24/25 no water leaks visible from main water supply. Uploaded photo of torn bellow returning parts just in case needed. ; ordrng 1 W11314648 (Bellow)"

Arrived in site to test unit for gas smell when using the stove. Customers said gas company was out here to check unit for gas smell and said the unit was incomplete combustion. Test unit and found all burners flames are good all the way around completing the burning of the combustion. Called Techline test unit for leaks no leaks present while burners on. Could not find any leaks called safety to report findings. Techline #7740990198. Safety#W1DFU91WPL1. Ordering left rear and right rear valves. ; ordrng 1 W11620109 (LR valve) and 1 W11620424 (RR valve)

"Arrived on site for not powering on. Upon arrival, inspected and test unit. Polarity is correct. Can hear buttons being pressed. Display is just not lighting. Need to replace console. Replaced console W11378949. Test unit and is operating as designed. Job complete"

Arrived on site to test unit for not drying properly. Found air flow was restricted. Showed customer exterior vent was full of lint. Customer pulled lint out and unit is now venting properly. No parts replaced at this time. Job complete.

Arrived on site to test unit for not drying properly. Found element engaging properly. Air flow to unit is restricted. Advised customer to have maintenance clear venting prior to using unit. Showed customer when lint screen removed unit is pushing lint and air out when suction should be present. No parts replaced at this time. Job complete.

"Arrived on site ,replaced vent and outer panel with UI W11649995, W11625194. Ran dianostics test . All buttons are functioning . Ran test wash . All checked normal, buttons are responding properly. No water leaks detected at time of service. Job complete"

"WEE750H0HZ5 Unit 3908 Arrived on site for top and bottom handles faulty. Upon arrival, found 1 of the handles received damaged in box. Ordering another W11107877 handle. New construction downtown. Office to reschedule ; ordrng 1 W11107877 (Handle)"

Arrived on site for control lock light remains on. Found someone accidentally locked control and did not realize. I pressed the control lock button for 3 seconds to unlock. Unit indeed unlocked. Customer was able to start a load of laundry. Unit is operating as designed. No leaks present. Job complete

"WEE750H0HZ5 Unit 4008 Arrived on site for both top and bottom handle faulty. Upon arrival, proceeded to replace W11107877 top and bottom handles. Tested unit and now unit is functioning as designed."

"Arrived on site to inspect dishwasher tilting forward when the door is opened. Upon further inspection, I found the unit not properly installed and the back of the unit will raise up when opening the door fully. I attempted to adjust the unit and pulled it out onto my floor protector and adjusted the back leveling feet then placed it back in its space and adjusted the front leveling feet and mounted the unit to the cabinets. I retested the unit with the door opened and it continued to tilt forward, but not as bad as before. I found the tub insulation wrap is missing and the toepkate insulation is missing as well. I advised the customer of this and they advised they have contacted their builder and will have the installers replace the missing insulation. I advised that the gap between the top of the dishwasher tub to the bottom of the countertop is too wide which is why the unit rear is tilting upward. Customer advised they would have the installers look at it and see what can be done. Unit is operating as designed and no water leaks observed during service, job completed."

"Arrived on site for customer complaint of ice clumping, found weak water pressure, found filter needed replacing. Freezer temp -3 rc 39 ice maker section 12 degree. She had a filter, I replaced filter, unit tested good. Also instructed customer to clean condenser coils every year."

"Arrived onsite for unit not advancing cycles, stays on sense. I found the unit door latch to be acting intermittent which will not start the cycle if the door doesn't latch. I replaced the latch and tested unit. Unit is now starting cycles and operating as designed. No leaks present. Call complete. Installed W11307244 LID LOCK ASSY."

"Arrived on site for tripping breaker. Upon arrival, test unit and found unit tripping breaker during preheat. Test polarity at terminal block both at idle and during call for bake. Get 121 from L1 and L2 and 242 from L1-L2. Test N-G and get zero.. Test amp draw on elements and get 14 amp draw from broil and 10 amp draw from bake. Also inspected harness and is good.. Contacted Techline and spoke with Chris . Explained issue of tripping breaker and all electrical test that were done. Replaced control W11707168, bake element W11182108, and broil element W108566603. SR# 7740986633. Unit preheated to 500 and did not trip breaker. Allowed unit to operate for 40 minutes to ensure moisture burn-off from elements. Unit is operating as designed. If issue persist, recommend having breaker replaced. Contacted SAFTEY team and spoke with Christina. Explained all that was done. Notes were updated. MfrRef # 7740952571 Job complete"

"Arrived on site to inpsect oven tripping the breaker. Upon further inspection, I replaced both controls and performed a burn off procedure by removing the ground and setting the oven to the highest temp and running for 30 minutes. The house was vacant, so there was no one present to complete the additional 2 hrs of burn off. I tested the oven and the oven was no longer tripping the breaker and operating as designed. W11598200 W11448962 No one present to sign"

Arrived onsite for unit making loud thumping noise. I found the left front roller to be cause of the loud noise. I replaced all 4 rollers and idler roller using repair kit provided. I tested the unit and it is now sounding as designed. Call complete. Installed 4392067 Repair Kit.

"Arrived on site to diagnose washer with unresponsive start button. Found unit blinking a no drain error code, and had water in it. Examined under unit and found drain pump blue wire broken. Removed damaged wiring section and replaced with thicker gage wiring. Plugged in unit and verified draining properly. Once drained the unit allowed me to start proper cycles. Unit working as designed. Repair completed."

"Arrived on site to diagnose washer making noise in spin. Plugged in unit and found drain pump is running nonstop as soon as it's plugged in, and does not sound healthy. Ordering control / drain pump to resolve. Basket has no issues spinning, noise is the drain pump. Office to schedule when we have both parts. ; ordrng 1 W11603811 (Control) and 1 W10919003 (Drain Pump)"

Arrived on site for washer not starting. On arrival i found f9e1 in diagnostic. Found broken harness and replaced harness w11643701. Found washer working as designed with no leaks. Call complete

Arrived onsite for dryer over heating g and not fully drying cloths. On arrival confirmed issue and found motor windings are failing and I replaced motor and blower wheel. Found dryer working as designed. Call complete

Arrived on site to replace dryer door. Door had a scratch in it . Replaced door and tested unit is functioning properly and as designed to job completed. Parts used 11449081

Arrived on site for washer in drain loop. On arrival found pressure switch in control had failed and pu p was at 19.4 ohms. Replaced control w11607637 and tested unit. Found no leaks and washer working as designed. Call complete

Arrived on site for dishwasher starting on its own. on arrival confirmed issue and found f2e1 in diagnostic(code is stuck key failure but it's not labeled in techsheet). Replaced control w11683481 control. Found un8t working as designed. Call complete

Arrived on site for unit not powering on. Upon arrival customer had stated they had a community power outage a week ago. Unit was running when outage happened and tripped breaker. Customer had thought her dryer breaker was located in her garage with all the 120v breaker. Explained to customer unit that operates on 240v will be located in breaker box on the side of the hs. Checked breaker outside and found dryer breaker tripped. Turned breaker back on and tested. Unit is functioning properly and as designed to. No parts used job completed

"Arrived on site to test unit for frosting in the FC. Upon arrival customer presented issue, FC gasket has a gap and is not sealing properly causing frost to build up in the FC. Used heat gun to form gasket to the frame. Sealed chassis to liner gap with silicone (W10841140). Inspected gaskets, all are now sealing properly. Advised customer to leave FC door closed to allow proper forming to the frame. Unit is now functioning as designed, no leaks detected, job complete."

"Arrived on site for water leaking. Turned on water source,ran water dispenser and ran icemaker fill test no traces of leaks,checked back of refrigerator no traces of leaks."

Arrived onsite for unit making noise during high speed. Found filters clogged with oil. Also found oil accumulating on fan assembly. Ran fan without filters and no noise. Recommended customer clean filters for better airflow and to improve suction from fan. Customer will monitor. Job complete

Arrived on site for dishwasher still randomly shutting off . Found micro switch on latch assembly randomly not working . Replaced latch with truck stock W10077360. Ran diagnostics all checking normal. No water leaks detected at time of service. Land lord not on hand to sign ticket .

On arrival Verified complaint of unit making thin ice on first inspection of the unit found that the unit had poor water flow. Remove water filter and water flow improved. Ran diag cycle and confirmed that the unit is now functioning correctly. All components are activating as they should. Ran normal cycle and confirmed that the unit is now filling and making ice as it should. Advised customers they need to replace their water filter. job complete no parts installed

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis and based off previous notes, I removed and replaced the drain pump and main control and went to calibrate the unit it and found the UI failed. When I went to replace the UI, I found that I only had the fascia which does not come with the user interface control. I researched the parts and found it to be separate. I advised the customer of the issue and am ordering the UI and scheduled return service for 02/24/25. I will return with all prescr3ened parts not used today. RETURNING TECH TO INSTALL THE UI AND CALIBRATE THE UNIT BEFORE TESTING IN DIAGNOSTICS. Unit left unplugged for safety. W11627517, W10876600; ordrng 1 W11627516 (UI)"