Service History 410

Near Austin, TX 78732
David
Job Details: 09/04/2020
RANGE WHIRLPOOL WGG745S0FS02 "Arrived on site to diagnose range with issue with control panel. Checked panel and found the membrane had bubbles up on the outside, like it overheated above the vent. Replaced membrane and control panel. Retested and all is working as designed. Advised to keep us posted if issue repeats. Call complete."
Near Smithville, TX 78957
Andy
Job Details: 09/04/2020
RANGE KITCHENAID KFEG500EBS3 Arrived on site for range uneven browning when baking. Called tech line and spoke with Leon (SR# 7728719373) was instructed to preform temperature test and talk with customer is not using anything on bottom of oven and to make sure they are rotating items. And that if temperature is within range no repairs are to be done. Preformed temperature test and found within range. No repairs are to be done at this time. Unit is operating as designed.
Near Cedar Park, TX 78613
Paul
Job Details: 09/04/2020
REFRIGERATOR KITCHENAID KSRJ25CNST00 Arrived onsite for a refrigerator to replace the previous diagnosed parts. Upon removing the rear cover and moving the dust and lint out of the way I found out that the harness had been cut and a hard start kit had been installed. The lower harness will need to be replaced also. Ordering parts authorization & WPW10309395 harns-wire. ; ordrng 1 PARTSAUTHORIZATION (PARTS AUTHORIZATION ) and 1 WPW10309395 (harns-wire)
Near Dripping Springs, TX 78620
Brandon
Job Details: 09/04/2020
REFRIGERATOR WHIRLPOOL WRF532SMHV01 "Arrived on site for customer complaint of unit making noise, found customers floor was not level and advised them to add shims to right rear side, unit tested good."
Near Bastrop, TX 78602
Andy
Job Details: 09/04/2020
REFRIGERATOR KITCHENAID KRFC604FSS00 Arrived on site for refrigerator not making ice. Tested and inspected unit and found ice in new ice maker that hasn’t cycled. Tested water fill for ice maker and water fill dispensed water for ice maker. Tested ice maker fan and ice maker fan working properly. Found RC not cooling as well as it should. Found ice buildup on RC evaporator cover. Ordering needed parts. Office to schedule return trip. Instructed customer unit will need to be defrosted 48 hours prior to service and how to do so safely as to prevent water damage risk. No water leaks present at time of service. Authorization needed.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (AUTHORIZATION NEEDED ) and 1 W10889360 (cover-evap) and 1 W11333076 (CONTROL )
Near Austin, TX 78703
Leonardo
Job Details: 09/04/2020
DISHWASHER KITCHENAID KDTM404KPS0 "Arrived on site to for unit leaking, Test unit found damage on right side of tub making unit leak when spraying, ordered new tub, requesting 2 hours, office to reschedule.; ordrng 1 2HOURJOB (2 HOUR JOB) and 1 W11409866 (TUB)"
Near Round Rock, TX 78664
Chase
Job Details: 09/04/2020
REFRIGERATOR WHIRLPOOL ART308FFDM03 "Arrived on site. Installed compressor, drier and access valve. Charged with specified amount of refrigerant. No refrigerant leaks. Ending pressures 130 psi and 0 psi. Job complete"
Near Leander, TX 78645
Lou
Job Details: 09/04/2020
WASHER WHIRLPOOL WFW9300VU02 "Arrived on site to inspect washer error code. Upon further inspection, I placed the unit in diagnostics showing error code F21-long drain. I removed the bottom front panel and off the drain pump filter and found a lot of debris inside the drain pump. Removed the debris and tested the unit and it is operating as designed.No water leaks observed during service, job completed."
Near West Lake Hills, TX 78746
Leonardo
Job Details: 09/04/2020
COOKTOP KITCHENAID KICU509XBL "Arrived on site to test unit for not power, test unit for correct voltage coming in, found bad ui and bad module, ordered new ui and new module, office to reschedule ; ordrng 1 W10857232 (MODULE ) and 1 WPW10396615 (DISPLAY)"
Near Pflugerville, TX 78660
Kayman
Job Details: 09/04/2020
RANGE WHIRLPOOL AGR5835QDB Arrive onsite to install previously diagnosed parts. I installed the ignitor and tested the unit. Unit is working as designed at this time.Job complete.
Near Lakeway, TX 78734
Richard
Job Details: 09/04/2020
REFRIGERATOR WHIRLPOOL KBSN602EBS01 Arrived onsite for the refrigerator fresh food compartment not cooling. Ran diagnostics and found that the fresh food thermistor was no good. Found that the led module in the freezer section was no good. Replaced module and all the lights are working good. Replaced FF thermistor and refrigerator started to cool down . Complete
Near Austin, TX 78729
Tommy
Job Details: 09/04/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ03 Arrived onsite for refrigerator ice maker not making ice. Upon arrival tested ice maker tried to jump ice maker did not react. Checked voltage to ice maker voltage tested good. Remove and replaced ice maker. Tested ice maker jumping through harvest cycle. All tested good. No leaks detected during service. Job completed.
Near Austin, TX 78734
Richard
Job Details: 09/04/2020
DISHWASHER KENMORE 665.12773K310 Arrived onsite for the dishwasher leaking. During found that there was standing water in the tub possible water valve issue. During leak check found that the pump motor was slightly leaking will need to replace pump motor and grommet on next visit.; ordrng 1 AUTHORIZATION (AUTHORIZATION NEEDED FOR REPAIR ) and 1 W10445975 (hose) and 1 W10872255 (valve) and 1 W10894668 (motor-pump)
Near Driftwood, TX 78619
Brandon
Job Details: 09/04/2020
OVEN WHIRLPOOL WOS72EC0HS01 "Arrived on site for customer complaint of unit putting off a lot of heat under the oven, and not able to access all the modes. I found the oven is sitting on a cabinet that is not solid underneath. According to Whirlpool, this oven needs to sit on a solid platform. Also found u it was in demo mode. Called techline, SR# 7728700748 and instructed customer to contact builder to have unit sit on solid platform and make sure the bottom of the oven has clearance of at least 1.25 inches from top of drawer."
Near Round Rock, TX 78665
Kayman
Job Details: 09/04/2020
REFRIGERATOR KITCHENAID KRSC703HPS00 Arrived onsite for refrigerator no cool in FC. Upon inspection I found the freezer at temp. The customer stated that the unit will lose cool intermittently every few days or so. I tested all components through diagnostics and all tests passed. I tested incoming voltage from the wall and it has correct voltage. I accessed the main and HV control in the back and I noticed a hot or burnt rubber smell coming from the HV control board. I did not have the HV control with me today so I will order the part and return. Ordering HV control (WPW10226427) returning with the other controls just Incase. . ; ordrng 1 WPW10226427 (cntrl-elec)
Near Austin, TX 78726
David
Job Details: 09/04/2020
DISHWASHER WHIRLPOOL WDT780SAEM2 Arrived on site to diagnose dishwasher with upper rack falling down. On arrival found several wheels on the upper adjustors broken off. Replaced adjusters and rack stops. Retested and all is now working as designed. Call complete.
Near Austin, TX 78703
Wesley
Job Details: 09/04/2020
WASHER GE GUD27ESSMWW Arrived onsite for loss of start function for washer. See pic. unit will need console and start switch control. ; ordrng 1 STARTSWITCHWASHER and 1 UICONSOLE
Near Pflugerville, TX 78660
Cliff
Job Details: 09/04/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 Arrived on site to diagnose a refrigerator that is making unusual noise and missing freezer door handle. Replaced freezer door handle and found inner core of evaporator fan motor slipping. Also replaced fan motor and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near , TX 78620
Brandon
Job Details: 09/04/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Arrived on site for customer complaint of unit not washing, no error codes in diagnostic mode. Found water supply issue, low pressure. Instructed customer to call plumber."
Near Austin, TX 78732
David
Job Details: 09/04/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Arrived on site to install icemaker and auger motor to resolve previously diagnosed issues. Installed motor and icemaker. All is now working as designed. Call complete."
Near Austin, TX 78729
David S
Job Details: 09/04/2020
RANGE JENN-AIR JGS1450FP0 "Arrived on site to install previous diagnose parts. I removed the damaged trim piece and replaced with new. I had the customer inspect the unit, and they approved. Job complete."
Near Austin, TX 78725
Matthew
Job Details: 09/04/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived onsite for dishwasher not cleaning dishes. Put unit in test cycle and got error codes 4-3 cancel due to wash motor and 7-1 heating. Heater functioning properly but motor wouldn’t engage. Replaced pump and motor, tested unit and unit functioning properly. Job complete."
Near Austin, TX 78749
Kevin
Job Details: 09/04/2020
REFRIGERATOR KITCHENAID KRFF707ESS00 "Arrived on site and found customer has already defrosted refrigerator, inspected fresh food evaporator and found thermistor is incorrectly placed. Adjusted placement. There is multiple possibilities for correcting issue per service pointer W11092686F. If this does not correct issue, will need all options to be ordered. Correct harness with thermistor is wpw10277799."
Near Jonestown, TX 78645
Lou
Job Details: 09/04/2020
DISHWASHER KITCHENAID KDPE234GPS0 "Arrived on site to inspect dishwasher not cleaning dishes. Upon further inspection, I placed the unit in diagnostics showing error code F4E3 & F2E1. Cleared the codes and continued with testing. Unit dispensed water into the tub and the motor failed to come on (F4E3). Also, the console was not responding to all keys being pressed (F2E1). I also found that the upper & lower racks were badly rusted and both upper rack rails were rusting and separating. The console & racks are warrantied for 5 yrs and the rails are covered through service pointer #W11296667 and SCODE S22916. I removed and replaced the sump/motor assembly and console and retested. Unit is operating as designed. No water leaks observed during service. I am ordering both racks and both rails and the adjusters (just in case) and office to schedule return service.; ordrng 1 W11259785 (track LEFT) and 1 W11259786 (track RIGHT) and 1 WPW10312792 (dishrack UPPER) and 1 WPW10525642 (dishrack LOWE
Near Kyle, TX 78640
Robert
Job Details: 09/04/2020
REFRIGERATOR WHIRLPOOL WRT518SZFW00 Arrived on job for complaints of not cooling. Fo loose connection at evaporator motor. Reconnect and test unit. Air flow good and no leaks detected.
Near Austin, TX 78756
Scott
Job Details: 09/04/2020
RANGE KITCHENAID KSDB900ESS1 "Arrived on site for oven not shutting off . Cancel button will not respond and cancel cooking cycle . Ran diagnostic ,no error codes . Preheated oven . Found the 3 on key pad not responding after heating unit up . Recommend replacing control and ribbon cable . No gas leaks detected at time of service . Please call to set return.; ordrng 1 W10913685 (panl-cntrl) and 1 W11025616 (harns-wire)"
Near Austin, TX 78756
Luis
Job Details: 09/04/2020
REFRIGERATOR KITCHENAID KRFC302EPA00 Arrived on site for door issues. Diagnosed mullion seated to low on fresh food door,raised mullion divider on door checked,Ed door operation unit working as designed"
Near Kyle, TX 78640
Richard
Job Details: 09/04/2020
WASHER MAYTAG WFW70HEBW1 Arrived onsite for the washer not working properly. Replaced control panel and door lock switch and ran a normal cycle and washer tested good and no leaks. No error codes present.
Near Austin, TX 78703
Jacob
Job Details: 09/04/2020
REFRIGERATOR IKEA ISC23CDEXY00 Arrived onsite for unit not lighting inside. Looked at unit. Found that inverter box needs to be replaced and possibly a few led lights in the unit may need to be replaced.
Near Austin, TX 78748
Kevin
Job Details: 09/04/2020
DRYER MAYTAG MED7230HW1 "Arrived on site for buttons not responding. Tested unit had issues with power button intermittent, temp button, and was unable to enter diagnostics. Need to replace UI and control board per techline. SR7728718106; ordrng 1 W11413567 (CONTROL PANEL) and 1 W11441687 (ELECTRIC CONTROL)"
Near Jonestown, TX 78645
Lou
Job Details: 09/04/2020
MICROWAVE WHIRLPOOL WOC97ES0ES03 "Arrived on site to install previously diagnosed and ordered parts. Due to the microwave appliance manager failure, I removed and replaced it. Also, found the unit did not have the torsion spring (rod), so I installed it and tested the unit. Unit failed and showed an open/close door error and F6E8. Cleared the code and found the 20amp fuse was bad. Replaced the fuse and retested and unit is operating as designed. Job completed."
Near Round Rock, TX 78665
Kayman
Job Details: 09/04/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived onsite for wall oven having touch sync issues and doing weird things like turning off by its self and not turning off when called for. Upon inspection of the diagnostics process I found a stored error code of F6E4 indicating a mis match status or loss of communication between the control UI and main control. The service bulletin advises me to replace the main control. I replaced the main control
Near Manor, TX 78653
Matthew
Job Details: 09/04/2020
WASHER MAYTAG MHW8630HW1 "Arrived onsite to replace previously diagnosed parts. Replaced dispenser, tested unit and unit functioning properly. No leaks present at this time. Job complete."
Near Hutto, TX 78634
Al
Job Details: 09/04/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 "Arrived on site for part replacement.Removed, disassembled the left door. Transferred all items from old door to the new door.Reassembled and unit works as designed.Called DW on this call for information.Job complete"
Near New Braunfels, TX 78132
Noah D
Job Details: 09/04/2020
OVEN WHIRLPOOL WOD51EC0HS01 "Arrived on site to inspect oven for not heating, replaced both control per last tech and found no change, ordering TOD and instructed customer to have electrician check voltages. Oven is situated at almost ground level making removing it very difficult safely. Office to reschedule ; ordrng 1 4449751 (TOD )"
Near Austin, TX 78737
Kevin
Job Details: 09/04/2020
WASHER MAYTAG MVWB865GW0 "Arrived on site valve is slowly filling tub. Customer shut off water to prevent tub from filling. Replaced valve assembly. Tested unit, unit works good. No leaks detected. Job complete."
Near Austin, TX 78717
David S
Job Details: 09/04/2020
WASHER WHIRLPOOL WFW5620HW0 "Arrived on site for washer showing loc. I inspected the unit and work area. The customer stated the original issue was the breaker kept tripping for the washer, they had another company out and the other company left it In loc mode. They since got it unlocked and had the breaker changed out. I ran a diagnostics cycle on the unit and found it working as designed. I did a UI test on the unit and found several of the buttons not turning off when pushes. I am replacing the UI console. I spoke to the customer about the arch breaker and that there was a problem with the first generation of them, and since they have had the breaker replaced already, they won’t have anymore breaker trips out of the unit. No water leaks detected. Job complete."
Near San Marcos, TX 78666
Robert
Job Details: 09/04/2020
DISHWASHER GE GSD3300D00BB Arrived on job for complaints of not filling. Customer not selected pots and pan option. Corrected starting process to get better results. No leaks detected at time of service.
Near Austin, TX 78749
Kevin
Job Details: 09/04/2020
DRYER WHIRLPOOL WED4985EW0 Arrived on site to test unit for door not closing properly. Tested unit found screws on hinge we loose. Tightened screw and found damaged catch and strike. ; ordrng 1 WP3403431 (strike) and 1 WPW10529197 (catch TRIM) and 1 WPW10610880 (catch)
Near Austin, TX 78745
Luis
Job Details: 09/04/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ00 "Arrived on site for cooling compliant. Removed evaporator cover,found on,y frost on bottom section of evaporator,no traces of uv dye on evaporator or drain,removed compressor cover,no traces of dye in compressor compartment. Checked service ports,low side reading -6 to -10 high side reading +125
Near Georgetown, TX 78626
Tyler
Job Details: 09/04/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ04 Arrived on site for refrigerator that need previously diagnosed motor eve app main harness and ui control with thermistor. Replacing all necessary parts I was able to retest you need to ensure that the freezer evaporator temperatures were within range of where they should be. Unit is now functioning as designed call complete
Near New Braunfels, TX 78130
Noah D
Job Details: 09/04/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived on site to inspect fridge for not dispensing ice, upon inspection and reading service pointer for low profile icemaker will need to order ACU, office to reschedule ; ordrng 1 W11161172 (CONTROL )"
Near Waco, TX 76710
Jonathan
Job Details: 09/04/2020
COOKTOP WHIRLPOOL JED3430WS01 Arrived on site for a cooktop that had wires exposed. Inspected unit and work area. Removed cooktop cover and moved over wires. Tested all components in unit is working as designed. Call complete.
Near Lago Vista, TX 78645
Lou
Job Details: 09/04/2020
MICROWAVE JENN-AIR JMV8208DS00 "Arrived on site to inspect microwave control panel not working. Upon further inspection, I found the microwave control display very faint and unable to completely read. When I researched the control panel and control, I am ordering the main control and control panel and CNOTE-AUTHORIZATION.; ordrng 1 CNOTE (AUTHORIZATION ) and 1 W10182042 (CONTROL) and 1 W10284701 (panl-cntrl)"
Near Belton, TX 76513
Jonathan
Job Details: 09/04/2020
FREEZER FRIGIDAIRE LFFH20F3QWC Arrived on site to install two components. Inspected unit and work area. Replaced controller and defrost timer and tested unit. Unit began to cool. Unit is working as designed. Call complete.
Near Temple, TX 76502
Jonathan
Job Details: 09/04/2020
REFRIGERATOR KITCHENAID KRFC604FSS00 "Arrived onsite for a refrigerator that is not cooling. Inspected unit and work area. Plugging it in and took pressures. Unit was in a -20 psi vacuum on the low side and I said was only at 120 psi. They seem to be indicative of either a refrigerant leak or not enough charge put into the system. When ahead and vacuumed out the unit and unit held a vacuum. Charged unit up and tested all weld joints. There seem to be no leak coming from any other welds. Unit got 240 psi on the high side and zero psi on the low side. Advise customer to let the unit cool for at least 24 to 48 hours and if further issues persist, will need other sealed system parts for repair."
Near Austin, TX 78717
Tommy
Job Details: 09/04/2020
REFRIGERATOR KITCHENAID KRFC704FPS03 "Arrived onsite for for refrigerator not level. Upon arrival level fridge, customer let me know gasket has damage see Ed quick pick. Unit was operating as designed. Ordered gasket, office to reschedule. ; ordrng 1 SEENOTE (OFFICE TO RESCHEDULED ) and 1 W10917313 (GASKET )"
Near Lago Vista, TX 78645
Lou
Job Details: 09/04/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the deli control and ice maker fan and tested. Unit is operating as designed. No water leaks observed during service, job completed."
Near Waco, TX 76705
Jonathan
Job Details: 09/04/2020
DISHWASHER WHIRLPOOL WDT710PAHB1 Arrived on site for a dishwasher that’s not draining. Inspected unit and work area. Attempted to drain unit and found unit trying to drain but not able to push water out. Checked drain hose and drain pump for any obstructions. Found no obstructions. Armed out drain pump and drain pump and out correctly. Removed drain hose from garbage disposal and found knockout punch have not been punched through. Punch through knock out and tested unit again. Unit is working as designed. Call complete.
Near Waco, TX 76708
Jonathan
Job Details: 09/04/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Arrived on site for a refrigerator that’s not cooling properly. Inspected unit and work area. Customer advised that the unit wasn’t working so I unplugged it for days ago and have left it without any product in it. Unit was at room temperature in both compartments. Plug the unit in and tested amperage on the compressor. Amperage started out 1.1 A dropped to .952 A and worked its way back up to 1.038 A. Unit did have water in the drain pan underneath the unit. Spoke to SW and I advise the customer that if they had a defrost issue, we would not be able to check it. Advise the customer that with the unit defrosted and the compressor pulling good Ambridge, the unit should start to cool properly. I told her that if they have further issues to call back but to not unplug the unit this time. Unit is working as designed. Constantly."
Near Austin, TX 78731
Jacob
Job Details: 09/04/2020
DISHWASHER KITCHENAID KDFE104DSS2 Arrived onsite for unit not washing dishes. Tested unit. Found that sump and motor was not working.
Near Troy, TX 76579
Jonathan
Job Details: 09/04/2020
REFRIGERATOR LG LSXS26386S/03 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Customer had unit plugged in and food inside the freezer and refrigerator sections. Took temperatures and found the freezer section at 19°F and the refrigerator at 33°F. Customer had unit set to 0°F in the freezer and 33°F in the refrigerator. Tested resistance through the freezer thermistor have to control and found the thermistor reading that the unit was at -2°F in the freezer section. Unit will need freezer thermistor replaced for repair. Spoke to the parts department and will need to research part before rescheduling customer.; saved tckt
Near Horseshoe Bay, TX 78657
James
Job Details: 09/04/2020
REFRIGERATOR WHIRLPOOL WSR57R18DM01 "Arrived on site and installed new compressor, drier and stub. Vacuumed system to clear and test for leaks. Charged with 4.8oz 134a and tested operation. Unit tests good. Job complete"
Near New Braunfels, TX 78132
Robert
Job Details: 09/04/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived on job to replace previously diagnosed parts. Replaced evaporator fan motor and extension. Tested unit and found icemaker working properly. No leaks detected at time of service.
Near Harker Heights, TX 76548
Tyler
Job Details: 09/04/2020
DRYER WHIRLPOOL WED5100HW1 Arrived on site for dryer that was giving an F1E1 error code. This code indicated that the ACU was indicating a power detection failure between the heater relay and the main ACU. I am mediately checked voltage coming out of the three prong power outlet to ensure that it was receiving 240 V but when I stuck my meter in the outlet and tested the voltage I found that the entire outlet was only receiving between 120 and 168 V I then went and found the breaker and reset the power and attempted to retest the outlet and found that it was still giving the same results I instructed the customer that she will need to go ahead and get a electrician to come and double check whether or not the outlet itself is the issue or the breaker other than needing an electrician and the unit is functioning as designed call complete
Near Harker Heights, TX 76548
Tyler
Job Details: 09/04/2020
WASHER WHIRLPOOL WTW5105HW0 Arrived on site for a washer that was giving an F0E4 error code indicating that it was getting too hot during the rinse cycle due to too much hot water being in the tub after running a diagnostic test I did find that there was an F0E4 error code and when I first ran a test I noticed that there’s nothing but cold water coming in from both the hot and cold lines so I continue to let the water flush out of the lines to see if things would get too hot or too cold. I quickly found out after about 45 seconds to a minute the cold side water valve was releasing hot water into the unit and this was due to the fact that the cut off connections for the hot and cold water were improperly reversed and installed and the hot water cut off actually controlled the cold water supply and the cold water cut off control the hot water supply instructed the customer that they are going to need a plumber to be able to come out and properly installed the hot and cold shut off’s in t
Near New Braunfels, TX 78132
Noah D
Job Details: 09/04/2020
REFRIGERATOR JENN-AIR JF42NXFXDE02 "Arrived on site to inspect fridge for not illuminating lights, upon inspection found the modules out in almost all sides, replaced modules till all lights illuminated. No problems found. Complete"
Near New Braunfels, TX 78130
Noah D
Job Details: 09/04/2020
REFRIGERATOR WHIRLPOOL WRF555SDHV02 "Arrived on site to inspect fridge for issues with crushed and cubed selection, upon inspection found the issue even after a minute of changing selection, checked solenoid and found no issues, checked ice bucket arm for issues and found it stuck in open position, replaced ice container and tested. No problems found. Complete"
Near New Braunfels, TX 78130
Noah D
Job Details: 09/04/2020
WASHER MAYTAG MVWC465HW2 "Arrived on site to inspect washer for loud noises, upon inspection found the motor seized and making terrible noises. Will need to order motor. Office to reschedule ; ordrng 1 W10677719 (MOTOR )"
Near Leander, TX 78641
Paul
Job Details: 09/04/2020
DRYER MAYTAG MEDB755DW2 Arrived onsite for a dryer that is still not heating and doing the same thing. I found the motor bumping when the start switch was pressed and the motor stopping. I found the UI counting down but the heat and motor not running and I found the steam valve energizing. I explained to the customer the control needed to be replaced. I replaced the control and tested the dryer. All functions of the dryer are working as designed. Call complete.
Near New Braunfels, TX 78130
Robert
Job Details: 09/04/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM01 "Arrived on job for complaints of not making ice. Ran diagnostics no codes for icemaker, harvest good, thermistors good valve good. Called tech line and temperature test showed freezer at 22 degrees not cold enough for ice production reveled evaporator and found frost pattern only about half. Customer wants to have sealed system checked. Customer said the refrigerator temperature climbing slowly over the last two weeks. ; ordrng 1 8201675 (compressor) and 1 TJ90SF8404 (TUBE) and 1 W11127829 (motor-cond) and 1 WPW10143759 (dryer) and 1 WPW10608485 (evaporator)"
Near , TX 78132
Noah D
Job Details: 09/04/2020
RANGE JENN-AIR JDRP548HL00 "Arrived on site to inspect oven for onesies igniting, upon inspection found the flames very weak and didn’t change when I changed out switch and manifold, will need tubing assembly due to some limiting factor in line. Please return with extra manifold. Office to reschedule; ordrng 1 2HOURS (2HOURS) and 1 W10892810 (TUBING ASSEMBLY )"
Near Copperas Cove, TX 76522
Al
Job Details: 09/02/2020
WASHER MAYTAG MVWB865GW0 Arrived on site and inspected washer starting issues.Found the unit beeps 2 quick beeps because customer wasn’t holding the start button long enough.Also power was lost during a recent power outage.Ran diagnostic test mode and unit has no error codes.Even allowed customer to start a small load.No leaks detected at time of service.Job complete.Customer had labor concession for labor.Job complete
Near San Marcos, TX 78666
Richard
Job Details: 09/02/2020
WASHER WHIRLPOOL WETLV27HW1 Arrived onsite for the washer leaking water. Ran diagnostics and found that the control is not working properly. When you start a cycle the water valve comes on and will not turn off until you turn the cycle off. Ordering parts and office to schedule ; ordrng 1 PARTSRESEARCH (PRESSURE HOSE. ) and 1 W10859568 (switch-cyc) and 1 W11168256 (switch-cyc) and 1 W11367652 (CONTROL)
Near Leander, TX 78641
Kayman
Job Details: 09/02/2020
OVEN WHIRLPOOL KODE500ESS05 Arrived onsite for double oven with bent trim piece. Inspected unit and found the trim piece bent and the door removed. I spoke with the builder and they advised me the oven will be replaced and no repair is needed at this time. Job complete.
Near Pflugerville, TX 78660
Cliff
Job Details: 09/02/2020
DRYER WHIRLPOOL WED8000DW4 Arrived on site to diagnose a dryer with intermittent heating issues. Tested unit and found failed wall outlet and arcing at dryer plug connection. Electrician will need to change dryer outlet and power cord to complete repair. Advised homeowner electrical short is a fire hazard and I left the unit disconnected today until issue can be fixed. Advised homeowner to discontinue use of unit until electrician has corrected problem. Documented damaged plug through quick pics.
Near Temple, TX 76501
Al
Job Details: 09/02/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site and inspected freezer frosting.Found a frosted mug in the path of the freezer door, preventing it from closing properly.Repositioned the mug and advised customer to push the unit close to prevent the frosting.Job complete"
Near New Braunfels, TX 78130
Noah D
Job Details: 09/02/2020
OVEN WHIRLPOOL WOD51ES4ES00 "Arrived on site to inspect oven for not heating, upon inspection found the upper oven dead, replaced control and found no change, replaced tod and heat was returned. Job complete"
Near Georgetown, TX 78626
Tommy
Job Details: 09/02/2020
DISHWASHER WHIRLPOOL WDT970SAHV0 Arrived onsite for position clip broken. Upon arrival installed new clip. Ran diagnostic test all tested good no error codes. No signs of leaks detected during service. Job Completed.
Near Seguin, TX 78155
Noah D
Job Details: 09/02/2020
REFRIGERATOR KITCHENAID KRFC704FPS03 "Arrived onsite to inspect fridge for issues with water, upon inspection found the filter not clogged, dispenser worked without filter. Customer stated that the problem happens after a couple hours. Replaced housing to fix filter issues. No leaks found. Complete"
Near Cedar Park, TX 78613
David S
Job Details: 09/02/2020
REFRIGERATOR WHIRLPOOL WRT549SZDM01 Arrived on site for ice maker not working. I inspected the unit and work area. I found the fill tube frozen over. I steamed out the fill tube and cleared out the ice. I tested the ice maker and found the valve not opening. I gained access to the water balance and replaced with new. I tested the ice maker again and it worked as designed. Job complete. No water leaks detected.
Near Holland, TX 76534
Tyler
Job Details: 09/02/2020
WASHER WHIRLPOOL WTW4816FW2 Arrived on site to install previously diagnosed motor gear case camps etc. After installing all previously diagnosed parts I retest of the machine and a manual diagnostics test to ensure that they were no leaks loud noises or other indications of the problem. Unit is now functioning as designed with no leaks before during or after repair call complete
Near Austin, TX 78758
David
Job Details: 09/02/2020
DRYER WHIRLPOOL WED560LHW0 "Arrived on site to follow up on dryer not running when start is hit. Relay on control just clicks and doesn’t engage. Checked fuses and switches and found belt switch failed, with broken plastic inside just rattling. Ordering belt switch. Contacted office to reschedule .; ordrng 1 W11247665 (switch)"
Near Austin, TX 78751
Scott
Job Details: 09/02/2020
RANGE JENN-AIR JGRP548HL00 "Arrived on site ,replaced outer panel on large oven door . No gas leaks detected at time of service. Job complete"
Near , TX 78640
Leonardo
Job Details: 09/02/2020
OVEN WHIRLPOOL WFC150M0EB3 "Arrived on site to test unit for not heating, tested unit found bad control board, replaced control board unit heating to 350. Job complete"
Near , TX 78641
Kayman
Job Details: 09/02/2020
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived onsite for dishwasher leaking. Upon inspecting the unit I found the leak on the left side coming from inside the door. I removed door panel and found the door vent was leaking and the door vent gasket was crooked not making a good seal. I rotated and manipulated the gasket to make it seal. I ran another diagnostics, the leak no longer persists and the unit is working as designed at this time. Job complete."
Near Pflugerville, TX 78660
Andy
Job Details: 09/02/2020
REFRIGERATOR WHIRLPOOL WRF993FIFM00 "Arrived on site for refrigerator RC not cooling. Tested and inspected unit And found ice buildup on RC evaporator cover. Spoke with CS, customer to defrost unit 48 hours prior to service and will need to replace evaporator cover w10889841 office to schedule return trip. Authorization needed. Instructed customer on defrosting unit 48 hours prior to service and how to do safely as to prevent water damage risk.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (AUTHORIZATION NEEDED )"
Near Killeen, TX 76542
Al
Job Details: 09/02/2020
REFRIGERATOR FRIGIDAIRE FPUS2698LF0 Arrived on site and inspected refrigerator ice maker not making ice.Confirmed the complaint and now ordering research for ice maker.Also ordering authorization.Needs more work ; ordrng 1 CNOTE (AUTHORIZATION ) and 1 RESEARCH (ICE MAKER)
Near Round Rock, TX 78681
Cliff
Job Details: 09/02/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site to replace previously ordered parts for refrigerator. Replaced door, adapters, main control, user interface, fan motor, and seal the gaps with food grade silicone. Tested unit and found all is functioning properly at this time. No leaks were found after services were performed."
Near Austin, TX 78738
Brandon
Job Details: 09/02/2020
DRYER WHIRLPOOL MED6230HW0 "Arrived on site for customer complaint of UI console not responding, found failed UI, ordering console overlay. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W11413566 (CONSOLE OVERLAY)"
Near Austin, TX 78748
Kevin
Job Details: 09/02/2020
WASHER MAYTAG MVWC565FW2 Arrived on site to test unit for leak. Tested unit found gearcase damaged causing oil leak. Will need entire gearcase assembly to complete. No leaks detected. ; ordrng 1 W10721967 (SPLUTCH KIT) and 1 W10885487 (motor-drve) and 1 W10913953 (actuator) and 1 W11239857 (DRIVE BELT) and 1 W11428524 (CAP) and 1 WPW10427633 (pulley shield)
Near Georgetown, TX 78628
Lou
Job Details: 09/02/2020
REFRIGERATOR WHIRLPOOL WRS315SDHM01 "Arrived on site to inspect refrigerator water filter housing door on backwards. Upon further inspection, I found the housing door arm was installed backwards and not securing the filter into place. I removed the housing and removed the door and adjusted the arm and reinstalled ad tested. Unit is operating as designed. No water leaks observed during service, job completed."
Near Hutto, TX 78634
Andy
Job Details: 09/02/2020
REFRIGERATOR FRIGIDAIRE FFU20FC6AW5 And on site for freezer not cooling. Tested and inspected unit and found compressor pulling 7.7 amps (See SD-QuickPic) No
Near Belton, TX 76513
Al
Job Details: 09/02/2020
REFRIGERATOR IKEA IX7DDEXGZ002 Arrived on site and inspected refrigerator for exact same issues for frosting in the freezer compartment by the light.Called Whirlpool Techline and spoke with CHRIS. Even video called with tech line and was told to replace the gasket again.I removed and replaced it and used my heat gun to fit the gasket to the unit.SR# 7728710291.Job complete
Near Pflugerville, TX 78660
Wesley
Job Details: 09/02/2020
RANGE WHIRLPOOL WFC310S0ES3 Arrived onsite and found unit had failed control causing brake failure. Replaced control. All checks good. Advised customer on repair.
Near Kyle, TX 78640
Leonardo
Job Details: 09/02/2020
RANGE FRIGIDAIRE JGBP33BEH3BB "Arrived on site to replace the wire harness, found wire harness test good, need to order switch harness, office to reschedule.; ordrng 1 WB24K10023 (IGNITOR HARNESS ) and 1 WB24K10024 (SWITCH HARNESS )"
Near Temple, TX 76502
Al
Job Details: 09/02/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site and inspected a wall oven not staying on when the customer selects bake cycle.Confirmed the complaint and found the unit resets itself.I accessed diagnostics error codes and got F6E4 UI to control state status.Called Whirlpool Tech-line and spoke with JK SR7728708422Hook up to Wifi and updateLeft customer the WiFi team number to assist with setup of unit to see if issue can be fixed.Ordering W11296171 UI stainless.Office to reschedule the customer ; ordrng 1 W11296171 (CONSOLE)
Near Austin, TX 78746
Kevin
Job Details: 09/02/2020
DRYER MAYTAG MED5500FC0 "Arrived on site to test unit for no heat. Unit is receiving proper voltage. Thermofuse checked good. Cutoff tested good. Found bad heating element. Purposely left unit unplugged to prevent use which may cause damage. ; ordrng 1 WP8544771 (element)"
Near Georgetown, TX 78633
Tyler
Job Details: 09/02/2020
REFRIGERATOR WHIRLPOOL WRF767SDEM01 "Arrived on site for refrigerator not cooling. Upon further inspection I found the RC had another defrost issue. After running a diagnostics I found the ui was showing the thermistor in the freezer passing with a 01 during RC test, the ui it’s self is not getting an accurate reading on the thermistor. Due to ice build up the evap fan motor of the main harness is also getting stuck in a lot of ice and burning out the motor. We will need to return with main harness assembly and ui panel control. Customers are aware that unit needs a 24-48 hr defrost prior to repair. Office to reschedule due to psp parts. Authorization required from AIG; ordrng 1 W11092503 (panel-ui)"
Near Pflugerville, TX 78660
Cliff
Job Details: 09/02/2020
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Arrived on site to diagnose a refrigerator that is leaking. Tested unit and found RC drain frozen over again possibly due to small amount of ice left during previous repair. Verified no clogs or issues with drain tube at this time. Fully deiced and dried RC compartment. No other failures found at this time and no leaks found after services were performed. Advised homeowner if issue reoccurs it is most likely due to insulation failure in unit preventing tray from staying warm enough. If insulation issue is occurring no further repairs can be done to correct the issue.
Near Austin, TX 78723
Scott
Job Details: 09/02/2020
DRYER MAYTAG MEDB755DW2 Arrived on site for dryer still running after load is done like the wrinkle option was on but customer had it off . Ran diagnostics and got stuck key pad error as well . All sensors and thermostats checked normal . Will need console UI and control .
Near Austin, TX 78737
Luis
Job Details: 09/02/2020
REFRIGERATOR KITCHENAID KRFF507ESS01 "Arrived on site for cooling compliant,found fresh food evaporator incased in ice. Will need to follow service pointer W11092686F ordering cover,drip pan,clamps and zip ties.; ordrng 2 W11456069 (CLAMPS)s and 1 W11457241 (DRIP PAN) and 1 WPW10248595 (CONTROL) and 2 WPW10339879 (TIES)s and 1 WPW10501260 (COVER)"
Near Austin, TX 78738
Brandon
Job Details: 09/02/2020
REFRIGERATOR WHIRLPOOL JF42NXFXDE "Arrived on site for customer complaint of no ice production, found no power getting to valve. Ordering ice maker and control. Will bring back water valves. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W10913630 (icemaker) and 1 WPW10739408 (cntrl-elec)"
Near Austin, TX 78756
Scott
Job Details: 09/02/2020
RANGE JENN-AIR JDTSS244GS0 Arrived on site . Found weld on left side upper track had broken off . Replaced both tracks . Unit is now operating normally. No water leaks detected at time of service . Job complete .
Near Liberty Hill, TX 78642
Lou
Job Details: 09/02/2020
COOKTOP JENN-AIR JGCP436HL00 "Arrived on site to inspect cooktop burner flames. Upon further inspection, I tested all burners and all but the right rear are functioning properly. The right rear flame is coming out like a torch on high setting, but is normal on medium and lower. I attempted to switch the burner head with the front middle and now both the right rear and front middle burners are like a torch on high setting. I contacted techline and spoke to Bruce and advised of my findings and previous attempted repairs. Also advised of the propane techs readings of 10” pressure which is the lowest reading for propane. Bruce recommended ordering the orifice holder, orifices, flame spreader(burner head), burner caps and valve. Attached to previous SR#7728596962. I am ordering all mentioned parts. Ordering 2 burner heads and 2 LP conversion kits. No gas leaks detected during service. Contacted builder and advised of my findings and parts being ordered. ; ordrng 1 W11319224 (cap-burner) and
Near Pflugerville, TX 78660
Cliff
Job Details: 09/02/2020
RANGE WHIRLPOOL WFG525S0JS0 Arrived on site to diagnose a range that is not heating after preheat is complete. Found control board not reigniting oven. Replaced main control and tested unit. Found all is functioning properly at this time.
Near San Marcos, TX 78666
Richard
Job Details: 09/02/2020
MICROWAVE AMANA AMV2307PFS3 Arrived onsite for the microwave not heating properly. During testing found that the vent fan is not working. Found that the wires were cut to the vent fan harness. Ordering parts and office to schedule ; ordrng 1 W10849846 (cntrl-elec) and 1 W11300385 (HARNESS ) and 1 W11441128 (BLOWER MOTOR )
Near New Braunfels, TX 78132
Richard
Job Details: 09/02/2020
OVEN WHIRLPOOL WOD77EC0HS00 Arrived onsite for the oven console not working properly. Replaced console and set it up and oven is working fine complete
Near New Braunfels, TX 78132
Noah D
Job Details: 09/02/2020
REFRIGERATOR KITCHENAID KRFC300ESS03 "Arrived on site to inspect fridge for not dispensing water. Upon inspection found the line semi frozen up to water tank. Will need new water tank, returning with valve as well. Office to reschedule ; ordrng 1 W11097710 (TANK )"
Near Seguin, TX 78155
Noah D
Job Details: 09/02/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 "Arrived on site to inspect Door for scratch, upon inspection found large scratch on freezer door in top right corner, replaced freezer door with all hardware, checked for alignment. Job complete"