Knowledgeable and Customer Oriented
Billye - Lakeway, TX
Tommy made a convenient appointment with me and then called to confirm if he could arrive early. Yes; great. Then he listened to my issue with the washer and did not immediately assume I was nuts. Then he worked on the starter problem and discussed it with me. We think we arrived at a working (?!) solution. I appreciated his attitude and his knowledge. Thanks for sending him.
Mary - Spicewood, TX
What a stress free appliance repair!!! Clif called 30 minutes before he arrived and was there right on time. He was pleasant and very informative. He had my range fixed in 30 minutes and had everything all cleaned up as well. Appliance Express has a whole folder with their information as well as what was done on my range. Great job!!!
Michael - Austin, TX
Came on time. Very knowledgeable. Friendly.
Mike - Meadowlakes, TX
The Iceman Cometh
Susan - Austin, TX
Cliff ran the diagnostics and pinpointed the problem right away. Great stuff. Even better that it was under warranty.
Al - Temple, TX
Very professional and knowledgeable service
Outstanding,punctual service. Great knowledgeable technician. Expert with repairs of Whirlpool.
Rebecca - Cedar Park, TX
Gerry was so helpful explain ing the workings of my new he washer. Very knowledgeable.
Tracy - Leander, TX
The technician is as both knowledgeable and friendly -- a fabulous combination.
Rohit - Bee Cave, TX
Great Customer Service
Zaidan - Austin, TX
Jerry was very professional and helpful. He is very knowledgeable and took the time to explain to us all that we need to know about the oven. We would certainly ask for him to come back in the future for any service call if needed.
Jacquie - Georgetown, TX
Gerry was very thorough and professional. He explained the problem and how he repaired it in detail.
Karen - Canyon Lake, TX
Friendly, informative, prompt technician took care of my appliance problems right away!
Geri - Leander, TX
Thomas did a wonderful job, he listened carefully to what the problem was and found the problem and had the part to do a replacement with him. I really appreciate his expertise! Many thanks to Thomas and Appliance Express!
Excellent and professional service
Beki Smit - Austin, TX
From the initial service order to the final completion of the 2-step job, Luis took great care of us.
Gopi - Cedar Park, TX
Jerry was quick enough to identify the problem. He also talked about best practices in terms of maintenance, which was very informative to us. I would prefer him every time...cheers 🙂
Oliver - Cedar Park, TX
Quick diagnosis and solution
Maggi - Leander, TX
Jerry (Gerry) was friendly and knowledgeable.
Michelle - Manor, TX
Jonathan was the service tech that repaired my dryer. While he was repairing my dryer, he explained what he was doing and offered helpful tidbits of information to make my dryer as well as my washer to run more efficiently. I would highly recommend this company to service your appliances.
Polite, efficient and explained problem and solution
Lee - Georgetown, TX
Mike knew exactly what to do and did it efficiently. He was polite and cleaned up after his work. He also explained how to avoid the problem in the future. Would recommend this company anytime.
Considerate & Helpful
Susan - Austin, TX
Appreciate the service call for a simple fix without being made to feel stupid for not knowing how to do it myself.
Cindy - Leander, TX
Jerry is excellent! He not only fixes the appliance(s), he also gives us tips to prolong the life. He goes above and beyond and is incredibly knowledgeable.
Great Service, super friendly! Very Knowledgeable
Kim - Point Venture, TX
Sharon - Round Rock, TX
Jonathan was very professional
Neckel - New Braunfels, TX
Prompt, professional, and courteous service. So far issue appears to be corrected.
Brown - Salado, TX
Excellent service call
Richard Hanson - Spicewood, TX
Knowledgeable tech that got us back up and running very quickly.
Lorraine - Cedar Park, TX
Gerry Caldwell was great, knowledgeable and efficient, and quick..
Warranty service work
Dennis - Georgetown, TX
warranty work. No cost
Godfrey - Round Rock, TX
Jonathan Short was extremely polite, empathetic, and willing to help with my new stove, and my cabrio dryer which is now three years old. His great attitude and service almost made me forget how much I hate that dryer! Thanks Jonathan Joyce Godfrey, Every Appliance Whirlpool
Judy - Cedar Park, TX
Jerry is very professional and always does a good job
Great service, very polite
Mr Jack Lavey - Austin, TX
Nailed the problem in seconds!
Eunice - Georgetown, TX
Tommy's great--the only one who finally fixed the icemaker last time. This time it was just dust, and I learned something.
Jackie - Temple, TX
Great service, very professional, explained issue thoroughly.
Mandy - Leander, TX
Jerry is very knowledgeable! He knew what the problem was right away.
Cecilia - Austin, TX
Ben - Jarrell, TX
Mike was excellent, he found the issue quickly and professionally. Very knowledgeable and courteous. Great job man, thank you
Great, friendly service!
Roger - Cedar Park, TX
Giesecke - Salado, TX
Great service, professional, on time and friendly
Frank - Austin, TX
Clif called ahead to let us know when he would arrive. He was friendly and also knowledgeable. Our dishwasher was fixed quickly and is working well at this time.
Job Well Done
Mike - Austin, TX
On time, had the parts, got the refrig fixed! Good job!
Fast and Helpful
Jeff - Spicewood, TX
Arrived on time and fixed problem within minutes. Was very helpful and knowledgeable about appliance and answered several questions.
excellent customer response and servce
Martin - Marble Falls, TX
everything was covered under warranty and service repair tech was very friendly and courteous.
Jess - Leander, TX
Great Service, Very helpful
Tracy - Cedar Park, TX
Helpful and Quick. Wesley offered great advice on how to better care for our dishwasher.
Rich - Leander, TX
Technician Wesley was great. Was very informative. Had answers to all our questions.
Steve did A great job.
Ralph - Georgetown, TX
Neil - Cedar Park, TX
On time, knowledgeable, and great service.
John - Georgetown, TX
It was excellent. Steve was efficient, prompt, and professional.
Very friendly, efficient and neat. Excellent job
Paul - Bertram, TX
Steve did a great job. I gave enough detail that he brought a part that might have been needed - it was - and it saved an extra trip and dead machine time. Nice job of being prepared. Steve called before showing up, had a neat clean appearance and name tag - good for security - and conducted himself very professionally.
Kris - Lakeway, TX
My product is under warranty. Getting the parts is taking a long time but customer service was great
Jerry - Round Rock, TX
Jonathan Short did an excellent job
Matt - Leander, TX
Gerry was prompt, quick, thorough and courteous. Believe he found the problem and was able to perform the fix during the same visit. Couldn't have asked for a better repair experience!
Great Service Speedy Service
Garcia - Round Rock, TX
Service technician jonathan short found and fixed the problem with my familys dryer, he was very friendly and was in and out like lighting, I recommend Appliance express, employees have great customer service!
Really great informative guy!!!
Jeannie - Leander, TX
Whirlpool double oven
Martha - West Lake Hills, TX
Very knowledgeable and friendly. I appreciated him helping to clean up the broken glass in the oven.
Bouillion - Georgetown, TX
Christy - Leander, TX
The tech, Jerry, was super thorough and friendly. While the main issue with our fridge was not resolved (part needed to be ordered) he identified and fixed/adjusted several other things that will ensure it will run more efficiently and avoid future issues. . A tech will be back in a few days with the part needed to fix the main issue.
Thompson - Canyon Lake, TX
Daniel was excellent all around. He quickly and efficiently worked on two appliances and was very knowledgeable answering the many questions I asked of him. We previously had our dishwasher serviced by multiple different companies without the results we were looking for. Finally everything seems to be working great. Thank you Daniel. Would highly recommend and will use again for our multiple properties.
Thank you, Paul.
Brandy - Austin, TX
Paul did a great job explaining the correct usage and maintenance of my new dishwasher.
Fantastic service, lower price than expected!
Justin - Austin, TX
Connor was amazing to work with. He carefully removed every item out of our freezer, and even took a picture on his phone so he knew exactly where items needed to go back in. In addition, there was a part ordered that he didn't need to replace, so I was credited back the amount for this part.
Brian - Leander, TX
Jerry was awesome
Andrea - Jonestown, TX
Excellent from start to finish. Professional.
Will - Leander, TX
Best customer service I have received in a long time.
Will call again!
Amanda - Lago Vista, TX
Great service, great tips/information for appliance care, & respectful service. We've used their service twice and will do it again!
Christina - Jonestown, TX
From the time Jerry appeared at my door he was professional, polite, and exuded confidence that he could help. His demeanor and conversation put me at ease instantly. Though all of your technicians have been nice he was by far the most helpful. He set straight to work to diagnose all of the issues. He demonstrated a great understanding of how to deferentially diagnose the issues and come up with a plan so as to continue assessment/fix the issues. I must add, these same issues I have been dealing with for years. I am thankful for his above and beyond professionalism (making my dog even feel comfortable) and mostly that he is an exceptional technician. Great Job!
Friendly and thorough service
Lauren - Dripping Springs, TX
Very professional service
Hartshorn - Belton, TX
Very helpful and friendly. Thank you.
Derrick - Killeen, TX
Judy - Austin, TX
Chtay - Salado, TX
Astrid - Austin, TX
The technician was professional all the time. Also, he explained to me what he did, what he found, and also, answered all my additional questions.
Harrold - Austin, TX
very knowledgable, very helpful
Great Service Tech
Lisa - Austin, TX
Gerry C. arrived during the scheduled time and was very knowledgeable regarding Whirlpool appliances. He had reviewed the case file of my repair ahead of time and brought with him the items needed to complete the repair.
Review for Jerry
Madhav - Leander, TX
Ken - Spicewood, TX
I'm telling all my friends what a great service provider you are!
Kim - Round Rock, TX
I rarely give online feedback as a customer but these guys are worth it. Quick, super friendly, not only did I get my appliance part quickly replaced, but I was given tips on maintenance and care of my appliance. Very helpful! I'm telling my friends about your company!
Shanon - Round Rock, TX
Great service. He was very informative also.
Hollers - Waco, TX
He was very good. He came to my house in a timely manner within the scheduled time. Knew what he was doing and was great about explaining things to me. Great quality work!
Great and quick
Stephanie - Georgetown, TX
Very happy with the response time and our technician was friendly and knowledgeable. Will use again if needed.
Samuel - Leander, TX
Kenny - Temple, TX
Mike was very goog at explaining what was going on.
Job 155777 - Excellent!
Harrison - Austin, TX
Jerry did a thorough diagnosis, a complete repair and taught me something about my cooktop that I didn't know. He was personable and a great representative for Appliance Express.
Clif knew what to do and fixed the problem in a short tims.
Howard - Lakeway, TX
great service and info on the dishwasher
Jeannette - Wimberley, TX
Mr. Montgomery is very knowledgeable on our dishwasher. gave Us some tips on operating the dishwasher and keeping it clean and running efficiently.
Zarrillo - New Braunfels, TX
Killen - Temple, TX
Mike was very informative, courteous, and efficient. I hope he is the one dispatched for my next call.
Thrasher - Salado, TX
Quick and friendly service
Williams - Austin, TX
Appreciate the professional service and on-line technicians! Derek who has been to our home twice is a great representative for your company.
Faye - Belton, TX
Mike came by to diagnose my dryer and did a great job explaining everything. Also emailed me all the information so I could pass it on to my landlords, since it was an electrical issue and not appliance related.
Susan - Austin, TX
I appreciated the prompt, courteous service and the communication prior.
Basu - Austin, TX
The technicians who came for the service were excellent. The time taken for completing the service was too long service request made on jun 12,visit scheduled for jun16,actual visit made on jun14 and found a fuse needed replacement,and the fuse replaced on jun 21 ,2017. Customer satisfaction would have been higher if the service has been completed on jun12 itself considering the routine nature of the work.
Great Service! Exceptional quality.
Boster - Converse, TX
Extremely professional, timely, and knowledgeable.
Great in person service.
xiuting man - Austin, TX
very nice man
Joy - Robinson, TX
Mike Gomez is awesome!!
Menzel - Waco, TX
Mike was prompt, courteous and professional. He fixed our washer quickly and completely. If all of Applience Express's technicians are this good, we will have no problems highly recommending them to friends and neighbors!
Richard - Universal City, TX
Utterly amazed. We have struggled with a warmer than required refrigerator for three months with five service calls from a warranty provided "appliance repair service" . Total disaster......Kevin arrived as promised (a first for us with the other repair service) and within 10 minutes he identified the problem and shortly thereafter.........fixed it. We now can put our milk in the fridge. Outstanding customer service and more important a repairman who knew what he was doing.
Kimberly - Austin, TX
Connor explained so much about my new dishwasher! Plus he fixed the drain that had been installed incorrectly by the builder in about 2 minutes!!
Great, polite service
Pat - Georgetown, TX
On time. Called ahead as promised. Quick. Knowledgable. All around great service. Under warranty so can't speak toward cost.
Joann - Red Rock, TX
Raymond - Dripping Springs, TX
Clif was very professional and did an excellent job!! We were very happy with him and his work!!
On time and fixed the problem. Paul answered all my questions and concerns.
Karen - Austin, TX
Evangelina - Dripping Springs, TX
Knowledgeable and professional technician
Laura - Lakeway, TX
Clif was the technician assigned to check our dishwasher. He not only fixed it quickly but walked me through a bunch of features of the unit and how best to maintain it. Highly recommend!
Kimberly - Nolanville, TX
Fast, efficient and went above and beyond. Plan to have them back out for another repair soon.
Vargas - Kyle, TX
Prompt, knowledgable, learned something new about product
JEFF - Georgetown, TX
Mr - Austin, TX
Rick - San Marcos, TX
Microwave not working - Daniel had it back to normal in just a few minutes, very courteous in-home work and staff on the phone was great too!
Excellent service and a very polite young man
Betty - San Marcos, TX
Mrs Cara - Austin, TX
the scheduling, follow up, and repair outcome was all great. Only complaint is that the repairman left a bit of a mess for me to clean up.
The Mansions - Austin, TX
Excellent customer service
Mr Gregg Stegall - Austin, TX
Great Service, very knowledgable and courteous, I would recommend to anyone.
Great service!! Explained every detail about what he was doing.
Brenda - Schertz, TX
He did a great job of explaining what was wrong.
Ligon - Temple, TX
Mike was very courteous & knowledgeable. However, this is the 6th time someone has been out to work on this same referigerator. Mike & someone representing Whirlpool have installed a "kit" of some sort in the top which is designed to help pull away the air from the bottom freezer & help seal it from outside air leaking in, Which has been the the primary problem.
Arlene - Austin, TX
Great service done quickly!!! 👍🏼 Wesley Prater is a rockstar!
Mrs Leti Gonzales - Dale, TX
Learned alot about Whirlpool.
Henri - Bulverde, TX
Great service, prompt, fast repair.
Michael - Dripping Springs, TX
Bryan Novak - Smithville, TX
Turned out that nothing was wrong with my washer. Carlos did everything he could to figure out the problem.
Kang - Austin, TX
I really appreciate Wesley for his service. Great service !!!
Winters - New Braunfels, TX
Ms Teresa - Cedar Creek, TX
Great customer service
Toph - Austin, TX
they were very good to work with and had very good communication.
Antonio - Schertz, TX
Great service, on time and fixed!
Catherine - Austin, TX
Stearns - Canyon Lake, TX
Super job. Very professional, clean cut and courteous!!!
AJ - Georgetown, TX
He really knows what he is doing!!!!!
Victor Edwards - Bastrop, TX
Fast and courteous service
David S Kulikowski
David S Kulikowski - Elgin, TX
Fast and friendly
Carter - Austin, TX
Derek arrived first thing and didn't make me wait around all day. He was friendly and worked quickly. Highly recommended.
Nancy - Austin, TX
Very happy with wonderful customer service!
Snodene - Leander, TX
Great service. Greg did a great job
Diane - Austin, TX
Turner - Austin, TX
Derek was professional
Jessica - Dripping Springs, TX
Caroline - Austin, TX
Cliff was great! He explained the problem and gave tips on keeping my dryer running smooth.
"Old School" Solid Professional
Scott - Cedar Park, TX
I have had quite a few "professionals" over the years come to install, repair, replace, etc. I was actually pleasantly surprised when Paul - a professionally uniformed, well groomed, articulate professional, put booties over his shoes before walking in to fix my dishwasher. With "Yoda-like" knowledge that comes from experience, looked at it, tapped a few buttons, and knew the problem. Offered some advice on best settings, some direct contact info should it happen again, and was out in less than 20 minutes. I can't imagine that even if it was something I did that caused the problem, he would have said anything negative. Excellent all around!
Great service experience!
Michael - Bastrop, TX
Satterfield - Austin, TX
Great service. Derek was very helpful.
Explained everything and was very polite
Barbara - Austin, TX
Martinez - Austin, TX
Derek did a great job.
very helpful and friendly service!
Cones - Austin, TX
Steve arrived on time and was very efficient and completed our repairs. Very knowledgeable and excessed the problem quickly. Great job!
Lynn - Cedar Park, TX
Very pleased with the service I received. Technician was very knowledgeable about my frig's problem. Took care of that an adjusted a few other things
Great and Informative Service Call
Rusty - Leander, TX
Gerry was very helpful in getting our vent hood fixed. He also provided good tips on my other Whirlpool appliances
Ronda - Copperas Cove, TX
He was very pleasent and timely mannor. I really like him
Amanda Hayes - Lacy Lakeview, TX
Mike G has come out to the house a few times now and has been great everytime! Knows exactly what was wrong and was able to resolve the issue.
Linda - Austin, TX
The repair person came as scheduled, was polite and efficient. The repair was made quickly.
Service call review
John - Cedar Park, TX
Kevin Conrad - Austin, TX
Luis did a great job. Everything is good!
Great service overall
Ann - Georgetown, TX
Mr Terry - Kyle, TX
Eldon - Briarcliff, TX
Jimmy - Kyle, TX
Technician very courteous and knowledgeable and had our washer fixed quickly
Hall - Canyon Lake, TX
Daniel has been to our home to fix 2 different appliances. He's very competent and I would definitely request him again the next time we have an issue.
Mike was very prompt, friendly, and knowledgeable. He was able to repair everything that was wrong with the dishwasher, and gave us some great tips!
Ellis - Georgetown, TX
Jamshid - Austin, TX
Cliff was very professional and courteous and did the repair in a timely manner.
Awesome Customer Service
Charlotte - Temple, TX
Wonderful fast service! Would definitely recommend Mike.
Armstrong - San Antonio, TX
Great service, Polite, Caring
Great customer service
Debra - Spicewood, TX
Clif was courteous and professional. I appreciated the text reminding me of the appointment and Clif's call letting me know when he would arrive.
Professional and Great Service
Catherine - Cedar Park, TX
Paul was our service tech. He was courteous, professional, and very knowledgeable. The service was excellent. On time for the appointment. Called and advised me when they were on their way.The entire experience was exceptional. The price was very reasonable. I would recommend them and also call Appliance Express again.
Mr Dean - Austin, TX
Christina - Little River-Academy, TX
Art - Lakeway, TX
Service was prompt. Problem was identified and fixed with part that serviceman thought it might be. Courteous and professional.
Gary - Liberty Hill, TX
Armando - Cibolo, TX
Jennifer - Harker Heights, TX
Arthur not only fixed the dishwasher, but he also fixed our washer! Two fixes in one day... I'm so pleased! I'll definitely be using this company in the future.
Sharon - Paige, TX
timely, polite, informative.
Katie - Austin, TX
Very knowledgeable and helpful.
Robert - Cedar Park, TX
Just received new washer and dryer from Maytag and whirlpool refrigerator that needed maintenance. Dryer was squeaking fixed and explain what he did. Made sense in the problem was solved. Refrigerator from whirlpool needed adjustments to the Molen and the seals due to condensation.. Issue resolved. Thanks
Mike was very informative & explained in detail how the new washing machine worked. I was grateful for all his help & he was very nice & courteous. I
Brenda - Temple, TX
Appliance Express is prompt, courteous, & I enjoyed doing business with them. They are to be commended for all their help & hard work. Nowadays, that isn't always the case, but they went above & beyond.
Joe - Canyon Lake, TX
Excellent and fastest care ever received
Mr laxmi - Austin, TX
I am really happy with the service received. Very professional technician, he was expert on what he was doing , he explained everything I asked him about the care of the appliance. Thank you for the satisfactory customer service.
Gary - Cedar Park, TX
Jerry is easily the most impressive technician I've ever seen in action. I didn't rate cost because it was a warranty call.
Jason - San Antonio, TX
Great service, very knowledgeable person
Diana - Leander, TX
Very good experience
fast friendly service
Burner - Austin, TX
receptionist listened to problem and made arrangements to have part I thought would be needed on the truck; Derek was on time and friendly; fixed the machine quickly; I would highly recommend your company!
Cowden - San Antonio, TX
Showed up on time and serviceman was knowledgeable and very helpful. I'll call them again.
Martin - San Antonio, TX
Daniel did a very thorough job explaining what was wrong with the refrigerator and how he would repair it. We emptied the freezer compartment, got rid of the ice buildup, and repaired the door gasket. He left his card and advised us to call if any more issues with the refrigerator. Daniel was exceptional!
Daniel - New Braunfels, TX
Connor visited us today the 7th of June 2017, and is certainly a professional, and outstanding representative of your company. He has ordered a needed part for our dish washer, and will return to install when the part arrives. We're totally satisfied with the service we are receiving. Thank you.
Lewright - Austin, TX
Thanks for getting my washing machine back in action!!
Patricia - Canyon Lake, TX
Outstanding and professional.
Lisa - Cedar Park, TX
Jerry did an exceptional job of investigating the problems, explaining them, and ultimately fixing them. He is very pleasant and thorough. I wish everyone in the service industry was like him!
Eve - Marble Falls, TX
Jerry was so kind and thoughtful. He went beyond the call of duty for services given.
Quick, accurate, and most importantly FRIENDLY!
Litchfield - Austin, TX
Y'all did a wonderful job for me! Thank you for making this process so painless!
Great Service, Awesome Price!
Daryl - Georgetown, TX
Technician was prompt, fixed the problem quickly. It was a painless service call.
Carl Garcia 1814 Beechnut Cove Cedar Park TX
Carl - Cedar Park, TX
Y'all were amazing! Jerry was incredible as well we're the ladies on the phone. Thank you guys so much!
Leeman - San Antonio, TX
Kurt - Austin, TX
He was completely thourogh in explaining the problem.
John - Copperas Cove, TX
I have hopes that he will follow through on completion on this service accurately, and on time.
Elizabeth - Austin, TX
Jerry did an amazing job! Went above and beyond what our service call required and is so personable! We will definitely be using Appliance Express because of him!
Cory - Austin, TX
After two other techs 'diagnosing' the root cause, Jerry found the real problem and fixed what we thought was unworkable. Great experience!
Great Service / friendly tech
Roberto - Canyon Lake, TX
Honest, Knowledgeable Service
Debi - Austin, TX
They provided very specific information over the phone about what to expect. The service tech was friendly, knowledgeable, respectful and thorough. The price was exactly as it had been explained to me, and both my oven and cooktop are functioning properly. I highly recommend this company! I wish they service Viking so that they could fix my refrigerator too!
Finn Cunninghm - Elgin, TX
Carlos did an efficient and excellent jon
Loretta - Manor, TX
Technician was able to diagnose the problem with my dishwasher and ordered parts. Can't wait til my dishwasher is fully functional.
Matthew - Dripping Springs, TX
Patrick - Austin, TX
Carlos did a great job. Nullified the problem. He also provided great advice on the rest of the whirpool appliances
Polite and professional service tech
Bruce - Georgetown, TX
Unsatisfactory cheap fix for my brand new Kitchen Aid fridge
Diana - Austin, TX
The technician applied an epoxy/caulk on my freezer instead of replacing the defective seal gasket WITHOUT asking us first if this was acceptable. Now the freezer drawer sticks and there is still some condensation. He also said not to store pizza in the pizza box compartment although it had nothing to do with how the freezer drawer shut. I called and complained to the manufacturer as this is a brand new fridge under warranty. They agreed this was not acceptable and are sending a different approved appliance repair. I have already heard from them and they are ordering a new seal gasket to replace the defective one. I should note that we didn't have to pay because this is u dear warrNty, however, I am sure that the manufacturer Whirlpool had to pay.
DRYER MAYTAG MEDB855DC4 Arrived onsite for to replace wire harness and control board. Replaced parts. Tested unit. Got F4E1 heater relay. ; O-emld tckt
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 Arrived onsite for the refrigerator crisper glass top missing. Dropped off part on customer front porch. Complete
MICROWAVE WHIRLPOOL WMH31017HZ3 Arrived onsite for microwave no power/no display. Upon inspection I noticed the door switches were very soft while opening the door. I replaced the interlocks with switches and the unit still wouldn’t power on. I had the control with me so I replaced it in attempt to remedy this issue. Still no power. I am ordering a power chord (W11206558) main harness (W11300385) fuse (W10138793) control (W10892389) 1 interlock kit (W11252187) thermostat (W10269232) Office to RS ; ordrng 1 W10138793 (fuse) and 1 W10269232 (thermostat) and 1 W10892389 (cntrl-elec) and 1 W11206558 (cord-power) and 1 W11252187 (interlock) and 1 W11300385 (HARNESS MAIN)
REFRIGERATOR WHIRLPOOL WRR56X18FW02 "Arrived site to perform an isolation test. I found the unit not cooling at all. I hooked my gauges up to the system and found low side -19 and high side 50psi. I isolated the yodel loop and found it not holding a vacuum. I called techline and spoke with Dave. I advised Dave of the situation. He stated there system was down so he couldn’t give a sr number, but documented it through service matters. Job complete."
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived on job for complaints of no light in freezer. Pulled module in freezer and replaced. Light in freezer working.
DISHWASHER GE GDT635HSMSS Arrived on job for complaints of not draining. Ran cancel cycle and found the water flow very low. Pulled washer out and found the second drain hose kinked. Replaced hose and test. Wash drained properly. No leaks detected at time of service
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site for dishwasher not operating. Performed diagnostics mode, error code F7-E1 heating circuit interrupted and F5-E1 door switch fault. Monitored test cycle and found wash motor not activating. Tested voltage to motor and found 120 volts. Found failed wash motor. Will need to replace sump assembly to repair. ; ordrng 1 SEENOTE (OFFICE TO SCHEDULE APPOINTMENT ) and 1 W11085683 (SUMP MOTOR ASSEMBLY )"
WASHER MAYTAG MVWB765FW3 Arrived on site and tested operation. Found error for inlet valve. Found water dripping from cold valve while unit is off. Installed new valve and tested operation. Unit tests good. Job complete
WASHER MAYTAG MVWB835DW5 "Arrived on site for customer complaint of unit not starting a cycle all the time, found error codes F5e2 f5e3 f5e1, found failed lid lock, I replaced lid lock and ran calibration cycle, unit tested good."
REFRIGERATOR WHIRLPOOL WRB322DMBM00 Arrived onsite for a refrigerator to possibly replace sealed system components. I tested the temps and found the RC at 37 degrees and the FC at 2 degrees with the sealed system components all working. I inspected the evaporator and found a massive ice build up from the top of the evaporator to the ceiling of the FC and from the right side over to the right side of the evaporator fan but the frost pattern on the evaporator looked good. I removed the ice and tested the unit. The unit worked as designed and had a great frost pattern. I found a warm air leak coming from the liner where the refrigerant lines come thru to the evaporator. The leak needed to be sealed.I sealed the liner with factory approved sealant. The unit is working as designed. There were no water leaks present at the time of service. Call complete.
REFRIGERATOR MAYTAG MFI2570FEZ08 Arrived on site for damaged door installed new door checked door operation and seal good. AUTHO MPOFD00APL1
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site and inspected refrigerator and found it is 28 in freezer, 45 in fresh food. Spoke with techline and they recommended replacing UI. ; ordrng 1 W11330971 (UI)"
DRYER WHIRLPOOL WED8500DC4 Arrived on site to diagnose a dryer that is squeaking. Found warren rollers and idler pulley. Replaced rollers and idler pulley from repair kit. Tested unit and found all is functioning properly at this time.
REFRIGERATOR JENN-AIR JFX2897DRP02 Arrived onsite for unit freezing. Looked at unit. Found that freezer door is not sealing properly and fresh food drawer. Causing the over freezing inside unit. Ordered parts. Office to reschedule.; ordrng 1 LW10547320 (dor-fip ss) and 1 LW10550670 (dor-fip) and 1 W10625067 (bracket LEFT) and 1 W10625068 (bracket RIGHT )
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived on site for report of MW light not turning off. Customer says they can tap the door and get it off. Inspected the unit and found the interlocks on these models can be touchy and if the door isn’t firmly closed it will need to be pushed to trigger interlocks. Interlocks themselves are fine and door just needs a firmer close on the vertical doors. Customer had been advised to firmly close the door and should see no other issues. All is working as designed. Call complete.
WASHER WHIRLPOOL WFW5620HW0 Arrived on job for complaints of washer shaking. Ran drain and spin cycle operation normal. Asked customer for towels to test with weight. Ran spin again with wet towels and wash perform properly. No leaks detected at time of service.
REFRIGERATOR WHIRLPOOL WRR56X18FW02 Arrived onsite for the refrigerator not cooling. Called tech line and found out that the Evaporator thermistor was bad. Replaced thermistor and refrigerator tested good and stated running. Complete. Could not get an Sr number from tech line because they stated that there system was down.
REFRIGERATOR WHIRLPOOL WRB322DMBW01 "Arrived on site to inspect refrigerator door swinging open. Upon further inspection, the customer advised that the unit door swings open and hits the wall behind it and something inside is loud. I placed the unit in diagnostics and tested the damper and it was loud. Also found that the unit is not level which is causing the door to swing open. I removed and replaced the damper and retested and it is operating as designed. Leveled the unit and tested the door and it closes as designed. No water leaks observed during service, job completed."
OVEN WHIRLPOOL WFG525S0HS Arrived on site for oven door not closing . Found right hinge failed . Ordering hinges . No gas leaks detected. Call to set return .; ordrng 1 WPW10299224 (hinge-door) and 1 WPW10299227 (hinge-door)
DISHWASHER KITCHENAID KDTE104ESS3 Arrived on site to test unit for not washing. Test unit And found bad wash motor. Test unit and unit test good job complete no leaks present at this time
RANGE KITCHENAID KSDB900ESS3 Arrived on site and tested operation. Found no faults in memory. Found rolling rack installed upside down and zip tie still installed on rack. Corrected rack and tested operation. Found unit not heating at all. Shut breaker off and removed unit to test voltage. Turned breaker on and tested voltage. Found proper voltage to unit. Tested again at 350 and found unit is heating properly. Job complete
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived to inspect dishwasher not draining.Confirmed the complaint and found the drain pump defective.Removed and replaced it.Reassembled and unit tested as designed.All water lines were dry at the time of service.Job complete
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived on site to diagnose a dishwasher that is not drying properly tested unit and found no mechanical failures with unit at this time. Advised homeowner on best cycles and options to use for best results. No leaks were found at time of service.
REFRIGERATOR KITCHENAID KRSC503ESS00 "Arrived on site for customer complaint of unit not making ice, found broken wire at bottom of freezer door, I repaired broken wire and ran test 44 and 45 in diagnostic mode. Unit tested good."
REFRIGERATOR WHIRLPOOL WRS315SNHM03 Arrived onsite to install previously diagnosed parts. Installed the filler with some adhesive. No air leaks detected during service. Job complete.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived onsite for unit not making ice consistently. Tested unit. Found that ice was stuck in ice maker. Replaced ice maker. Tested unit. No issues at this time. Let customer know will take a few hrs before seeing ice being made. Job complete
VENTHOOD WHIRLPOOL UXT5530AAS3 "Arrived on site to inspect venthood fan controls not working. Upon further inspection, I tested the fan switches/control and found the switches were not engaging and allowing the fan to stay on. I removed and replaced the control and tested. Unit is operating as designed. Job completed.
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site to test unit for unit not heating to temp. Test unit and found unit getting to 350 advised customer about calibration. Job complete.
DRYER WHIRLPOOL WET4027EW0 Arrived onsite to replace parts ordered by previous tech. Replaced repair kit. Tested unit.unit test good. No issues at this time. Job complete.
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 Arrived onsite and provided customer instruct on water system design. Unit is now operating as designed. Advised customer on use and care.
WASHER MAYTAG MVWB765FW3 "Regular site for washer that won’t fill with water. Inspected unit and work area. Placed in in-service diagnostics and found an F3 E2 ( inlet water temperature fault), F5 E2 (lid lock will not lock or unlock), and F6 E3 (ACU cannot hear UI) error codes. Tested unit in a manual Phil and found the hot water valve working but the cold water valve not working. Replaced water valve and tested unit. Unit is working as designed. Call complete."
REFRIGERATOR KENMORE 106.5176351 Arrived on site for refrigerator not making ice. Tested and inspected unit and found switch for ice maker not connected. Plugged in and tested unit. All operations are normal. No water leaks present at time of service.
COOKTOP JENN-AIR JGCP636ADP "Arrived on site to install previously diagnosed and ordered parts. Due to the front right and back left burners failing, I removed and replaced both burner heads and tested. All burners are operating as designed. No gas leaks detected during service, job completed.
REFRIGERATOR KITCHENAID KRFF707ESS01 "Arrived on site for noise complaint and cooling issue. Found ice on top portion of evaporator hitting evaporator blade,ran diagnostics thermistor test passed,changed defrost setting to basic to run through a defrost every 8hrs of compressor run time to prevent ice build up on upper portion of evaporator. Ran compresssor test pierced low side pressure reading +5 during freezer cooling good pressure. Ran defrost test passed."
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Arrived on site for no cool in fresh food section . Evap fan is working . Found voltage to diffuser but diffuser door not operating properly . Called tech ,recommended changing diffuser ,control , UI all at same time Sr . 7727873700 Call to set return .; ordrng 1 W11212392 (cntrl-elec) and 1 W11214887 (cntrl-elec) and 1 W11317276 (diffuser)"
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site to diagnose one refrigerator that was warming in the refrigerator compartment and also was not making much ice. Performs diagnostic and found RC Evap cover completely encased in ice. Thermistors are tested good. Put in forced defrost and did not hear defrost element coming on. Ordering new Evap cover and Evap motor / harness, also returning with UI and control to resolve defrost issue. Advised customer on process for defrosting, and that it needs to be defrosted when we get there. ; ordrng 1 W11087438 (motor-evap) and 1 W11188493 (cover-evap)"
WASHER LG WM3170CW "Arrived on site and replaced dispenser hose, after replacement washer is no longer leaking, job complete"
WASHER WHIRLPOOL WFW5090GW "Arrived on site and found no power showing on display, washer and dryer are stacked. Replaced timer/control on washer and it will now power up. Job complete"
REFRIGERATOR WHIRLPOOL WRS325SDHZ04 Arrived on site and tested operation. Found ice bucket auger not turning. Found crushed ice side of ice bin frozen into a block of ice. Checked for air leaks and found ice door not sealing properly. Unit will need new separator and ice bucket to repair. Separator is expart and office will schedule return service. ; ordrng 1 W11423781 (SEPARATOR ) and 1 WPW10558423 (ice-contnr)
WASHER WHIRLPOOL WFW6620HW "Arrived on site to diagnose washer making a banging sound when it’s spinning with loads in. Ran diagnostic and found F0E2 for oversuds. Checked suspension and found rear right suspension shock broken. Replaced rod. Unit now does not vibrate and shake like it did and is working as designed. Call complete."
ICE MACHINE KITCHENAID KUIO18NNXS2 Arrived on site and tested operation. Found unit not recirculating water and not recognizing full water reservoir. All other functions test good. Unit will need new recirculating pump and sensor assembly to repair.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Arrived on site to inspect refrigerator no cool. Upon further inspection, I tested temps in the FC=34 degrees & RC=55 degrees. Removed the FC evap cover and found a large block of ic Erin the upper right corner of the evaporator. I pulled the unit out from the wall and found the back cover had been removed and screws missing. I found an access valve on the compressor, which indicates there has been a sealed system repair completed on this unit(photos). I contacted the office (MS) and advised of my findings. No record was found of our company or any other company doing ant repairs to this unit. I am ordering a sealed system repair on consisting of the compressor, dye drier, access valve, evaporator, CNOTE-2HR JOB.. I removed the ice from the evap using my steamer. No water leaks observed during service.; ordrng 1 CNOTE (2 HR JOB) and 1 TJ90SF8404 (ACCESS VALVE ) and 1 W10507884 (compressor) and 1 WP2188823 (evaporator) and 1 WPW10143759 (dryer)"
RANGE JENN-AIR JDRP548WP02 Arrived on job to replace modules. After replacement test operation and all burners working properly.
FREEZER WHIRLPOOL EV188NYWS00 "Arrived on site to inspect freezer not cooling. Upon further inspection, I tested temps in the freezer and got 38 degrees. Removed the evap cover and found no frost pattern due to unit just going into defrost mode. Once the compressor came back on, I monitored the evaporator and after approximately 20-25 minutes, there was still no frost pattern but there was frost building up in the upper right corner showing signs of a possible restriction. I pulled the unit from the wall and checked amp reading to the compressor and got 85amps. No water leaks observed during service.; ordrng 1 CNOTE (2HR JOB) and 1 CNOTE (OFFICE TO SCHEDULE RETURN SERVICE ) and 1 TJ90SF8404 (ACCESS VALVE ) and 1 W10309990 (compressor) and 1 W10843121 (filter dryer) and 1 WP4-81546 (evaporator) and 1 WPW10143759 (dryer)"
RANGE JENN-AIR JDRP436HL00 "Arrived onsite for range making noise during the cool down after oven use. Tested system. Found that range does make high pitch noise durning cool down. Found a service pointer for this range. Says to check to see where the noise is. If in rare tested cooling fan, if in front replace UI board. Noise appears to come from the front of the range. Ordering CNTRL-ELEC W11333311. ; ordrng 1 W11333311 (CNTRL-ELEC)"
REFRIGERATOR WHIRLPOOL KRSC503ESS00 "Arrived on site for no ice. Found broken wire at door hinge,removed grill cover,attempted installing a connector after installed wire connector tested door operation found wire disconnecting from connector. Unit will need a new door
REFRIGERATOR GE ZISB42DCA "Arrived on site to install parts prev tech ordered. Installed fill tube heater,found excessive amount of ice build up in ice chute of freezer door. Found door missing all components to ice door and assembly will need to install all parts for ice door due to cold air escaping from ice chute. OFFICE SEE STICKY NOTE ; ordrng 1 OFFICESEESTICKYNOTE and 1 WR02X8943 and 1 WR17X10282 (DEFLECTOR) and 1 WR17X11653 (DOOR) and 1 WR17X3089 (CRANK ) and 1 WR17X3493 (CRADLE) and 1 WR17X4217 and 1 WR23X366 and 1 WR2X8663 (SPRING) and 2 WR2X8818 (RETAINER DOOR)s and 1 WR62X107 (SOLENOID)"
ICE MACHINE KITCHENAID KUIA18NNJS5 "Arrived on site to inspect icemachine for not producing ice, upon inspection found the recirculating pump not working, replaced control board and plugged pump back in. No problems found. Complete"
REFRIGERATOR GE PSS26MSWASS Arrived to inspect blade noises coming from the recently installed evaporator fan motor.Removed and replaced the fan blade motor.Reassembled and unit cools and doesn’t make the odd noises any longer.Job complete
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 "Arrived to inspect rattling noises coming from the compressor area.Confirmed the complaint and found the zip tie at the condenser line was rattling, causing the odd noises.Removed the zip ‘this and unit didn’t make the noise any longer.All water lines were dry at the time of service.Job complete"
REFRIGERATOR WHIRLPOOL WRX986SIHV00 Arrived to inspect ice maker issues.Customer advised he saw frost buildup in the refrigerator compartment and suspects his kids may have left the unit ajar because the lighting went out.Customer also noticed he had a power outage last night and temperatures were at -2 and 39.I adjusted both to recommended settings.I checked for ice make errors and found E0 (none).Also advised after changing the water filter the customer should run 2-4 gallons before using the ice or water.All water lines were dry at the time of service.Job complete
REFRIGERATOR WHIRLPOOL MFW2055FRZ Arrived to inspect Maytag not making ice.Found the ice maker was defective.Removed and replaced it.Reassembled and ice maker cycled properly.Job complete
RANGE KITCHENAID KERS807SSS00 "Arrived on site to inspect oven for not working and sparking, checked under cooktop and found lots of damage and signs of burning to include a burnt infinite switch. Ordering parts to replace all parts. Office to reschedule ; ordrng 1 W10823698 (ELEMENT) and 1 WP9763761 (SWITCH RF) and 1 WP9763762 (SWITCH LR) and 1 WPW10181438 (CONTROL ) and 1 WPW10181439 (UI)"
DRYER WHIRLPOOL WED4950HW0 Arrived to inspect dryer heating issues and door seal damaged.Confirmed the complaint and referred the customer to get her dryer ventilation system cleaned by a professional.Also removed and replaced the door seal with supplied adhesive.Job complete.
REFRIGERATOR KITCHENAID KFIS29BBMS02 "Arrived on site for refrigerator not making ice and intermittent dispensing water. Inspected unit and work area. Found ice maker dry. Performed diagnostics and tested found partial LED out on display. Tested water to ice maker and found unit filled. Tested ice harvest and not response to ice maker. Tested ice maker motor and found no response. Tested voltage to ice maker and found none. Called Whirlpool tech support and spoke with Robert. He recommended to replace control kit and paddle. (Sr#7728136310). Removed failed control, UI and paddle. Installed new parts. Tested ice maker harvest and fill cycle. Tested water dispenser. All tested good, no water leaks detected.
REFRIGERATOR WHIRLPOOL GZ25FSRXYY0 "Arrived on site to inspect fridge for frozen freezer. Checked drain tube and found blockage, replaced drain tube and check icemaker for functions, found the icemaker not calling for water.. replaced icemaker and tube. Complete"
DRYER WHIRLPOOL WED7500GC0 "Arrived on site to inspect dryer for not spinning, upon inspection found the thermal fuse open, replaced thermal fuse and checked all airflow. No problems found. Complete"
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Arrived on site to test unit for unit for filling with water. Test unit and found bad fill valve, replaced fill valve test unit and unit test good job complete no leaks present at this time."
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived on site for refrigerator that has lights out. Inspected unit and work area. Found freezer light out and upper lights flickering. Replaced freezer light and found one refrigerator line or light them. Replaced refrigerator light as well and unit is working as designed. Call complete.
RANGE KITCHENAID KSIB900ESS2 "Arrived on site to inspect oven for heating unintentionally, upon inspection found broil element smoking upon testing. Spoke with whirlpool safety Sr #7728084437 and was instructed to order parts. ; ordrng 1 W10544952 (BROIL) and 1 W10873520 (CONTROL )"
REFRIGERATOR GE GTH18HCC2RBB "Arrived on site to inspect fridge for not holding temp, upon inspection found the compressor running and evap running, frost pattern was incomplete. No other problems found, ordering correct parts. Office to reschedule ; ordrng 1 AUTHO (AUTHO ) and 1 SEALEDSYSTEM (SEALED SYSTEM ) and 1 W10913906 (ACCESS) and 1 WPW10143759 (DRIER) and 1 WR87X10224 (COMPRESSOR ) and 1 WR87X28948 (EVAP)"
REFRIGERATOR WHIRLPOOL KRSC703HPS00 "Arrived on site for customer complaint of unit leaking from filter area, found leak coming from filter housing, I replaced housing, unit tested good, no leaks."
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived on site for customer complaint of knocking noise, ran test 25, ice maker, found failed ice maker making noise. I replaced ice maker, unit tested good."
OVEN WHIRLPOOL WOD51EC0HS01 "Arrived on site for customer complaint of unit not changing time and not starting a bake cycle, found UI console not responding, I replaced console, unit tested good."
RANGE WHIRLPOOL WFC150M0EB1 Arrived on site to test unit for no power. Test unit and found melted terminal block and wires. Replaced harness with terminal block and advised customer to order new power cord
REFRIGERATOR LG LMXS30776S/01 "Arrived to inspect LG French door refrigerator not cooling.Confirmed the complaint and found the compressor and condenser fan operating.Unit was approximately 65 degrees in both sections.Unit will require a sealed system repair, tech, compressor, control module, authorization and 2 hours.Ordering research for any additional parts needed for LG sealed system.Unit has been worked on and unit seems to be out of R134A.Photographed the compressor area, see SD pics.Needs more work.Office to reschedule with customer ; ordrng 1 CJT30000002 (CONTROL MODULE ) and 1 CNOTE (SEALED SYSTEM TECH ) and 1 CNOTE (2 HOURS ) and 1 CNOTE (AUTHORIZATION ) and 1 TCA38151706 (COMPRESSOR )"
WASHER MAYTAG MVW6230HW0 "Arrived on site for washer that is intermittently tripping the breaker. Inspected unit and work area. Customer advised that 50% of the time the unit does not trip the breaker but the other 50% it will trip the breaker halfway through the cycle. Placed unit and service diagnostics and found no stored error codes. Ran unit through an auto test and unit ran as designed without tripping the breaker. Placed unit in a high speed spin test for over a minute and unit ran as designed. I called Techline and spoke to Austin Sr# 7728133632. He advised that if the issue was inconsistent and we were able to run everything through diagnostics, there is not a short in the system because it would do it every single time. He advised the issue is something electrical going to the unit whether it was on a GFI or AFI breaker or the customer has a weak breaker. He advised me to have the customer have an electrician out to fix their electrical and make no repairs. Call complete."
RANGE UNKNOWN RGV2-486GDN "Arrived on site for customer complaint of griddle not working, I installed valve ordered by previous tech, griddle still did not work. Called techline, found out this model is a natural gas model according to Fisher and Paykel. Ordering orifice for griddle to convert to LP. Customer also complained about cooktop burners being high even on low, returning tech needs to check regulator plungers. ; ordrng 1 210692 (ORIFICE) and 1 CNOTE (OFFICE TO RESCHEDULE )"
REFRIGERATOR WHIRLPOOL KFIS29BBMS02 Arrived on job for complaints of warm temperature in refrigerator. Found no air movement fan not working. After replacement test operation air flow good.
WINE COOLER JENN-AIR JUW24FRARS00
OVEN WHIRLPOOL WOD51EC0HS01 "Arrived on site for customer complaint of unit coming on by itself, shutting off by itself, beeping randomly, and not being able to set cook time. Found failed console, I replaced console, unit tested good."
WASHER MAYTAG MVWB835DW4 Arrived on job to replace basket and gearcase. After replacement test operation and run calibration. No leaks detected at time of service.
REFRIGERATOR WHIRLPOOL WRF767SDEM01 "Arrived on site for customer complaint of unit not cooling in fresh food section, and ice build up on back wall. Found unit was not defrosting properly, defrosted unit, called TL, found new service pointer W11092686E updated in February 2020, ordering parts from service pointer as recommended by TL. ; ordrng 1 212643 (sealer-gum) and 2 2185788 (clamp)s and 1 W10695459 (module)"
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site to test unit for unit not draining. Test unit and found bad drain pump and clogged drain hoses. Replaced drain pump and cleared drain hoses test unit and unit test good job complete
MICROWAVE WHIRLPOOL WMH32519HZ3 "Arrived on site for customer complaint of microwave not powering on, found failed door switches and fuse blown. I replaced interlocks, upper and lower, as well as fuse, unit tested good."
DISHWASHER WHIRLPOOL ADB1400AGW0 Arrived on site to test unit for unit not washing. Test unit and found bad wash motor. Replaced sump and motor test unit and unit test good job complete.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Arrived on site for customer complaint of unit leaking, found leak coming from fitting, ordering part. ; ordrng 1 WP2304888 (fitting)"
MICROWAVE WHIRLPOOL WMH32519HZ5 Arrived on site to test unit for no display. Test unit and found bad display board. Replaced display board test unit and unit test good job complete.
VENTHOOD KITCHENAID KVWB606DSS2 Arrived on job for complaints of grease dripping and vibration. Found the grease trap working properly preventing grease from coating inside of vent and vent motor. Vibration normal amount no rattling noise or visual movement. Customer is concerned the vibration can be felt at cabinet to left of vent but no known damage to cabinet at this time.
REFRIGERATOR WHIRLPOOL WRS571CIHZ00 Arrived onsite for refrigerator door damaged. Tested system. Found right foot damaged. Replaced refrigerator door. Tested system. Everything works as designed. Job complete.
MICROWAVE WHIRLPOOL WMH31017HS4 Arrived onsite for microwave door rusting. Tested system. Door indeed rusting. Replaced microwave door. Tested system. Everything works as designed. Job complete.
DRYER WHIRLPOOL WED4815EW1 Arrived on job for complaints of not heating. Found dryer heating normally however air movement not good. Removed vent from dryer and air flow good. Reconnect vent and check at point exhaust from home and very low amount of air flow. Inform customer of issue.
OVEN JENN-AIR JGS8750BDW Arrived onsite for oven light not working. Tested system. Found oven light faulty. Replaced light. Tested system. Everything works as designed. Job complete.
WASHER MAYTAG MVWB835DW4 Arrived on job to replace console previously installed was cracked. Confirmed damage and replaced.
RANGE WHIRLPOOL WFE515S0JS0 (Tg) Arrived onsite for a damage range. I found the control panel dented on both sides at the top. I took pics and replaced the panel. Call complete.
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Arrived on job for complaints of water in bottom on refrigerator. Unit not draining properly then freezing and leaking out front. I’ll need two hours to complete repairs on return. Please send RJ. ; ordrng 1 W11084807 (extension)
RANGE WHIRLPOOL WFE515S0JS0 (Tg) Arrived onsite for a damage range. I found the control panel dented on both sides at the top. I took pics and replaced the panel. Call complete.
RANGE WHIRLPOOL WFE515S0JS0 (Tg) Arrived onsite for a damage range. I found the control panel dented on both sides at the top. I took pics and replaced the panel. Call complete.
OVEN WHIRLPOOL WFC310S0ES3 Arrived on site to test unit for oven not working. Test unit and found bad control board. Ordering new board W11122536 reschedule . ; ordrng 1 W11122536 (CONTROL BOARD )
ICE MACHINE KITCHENAID KUIX505ESS2 (Tg) Arrived on site for ice machine. Found that reservoir pump wasn’t running due to its harness connector being corroded badly. Cleaned harness connection up and tested the unit and found reservoir drain cap not tightened enough and tightened it. Watched unit run a full cycle and make a slab of ice. Call complete
RANGE WHIRLPOOL WFE550S0HZ1 Arrived on site to test unit for glass separating. Will need new front glass W11249559. Rescheduled ; ordrng 1 W11249559 (FRONT GLASS PANEL)
DISHWASHER GE GDT720SSF4SS Arrived on site to replace spray arms and conduit. Replaced part and fund adapter conduit for bottom spray arm broken. Will order new adapter conduit WD18X21914 rescheduled ; ordrng 1 WD18X21914 (ADAPTER CONDUIT )
REFRIGERATOR KITCHENAID KRFC604FSS01 (Tg) Arrived on site for ice maker not making ice. Ran service test 120 and found 12vdc to the ice maker and it wasn’t running. Changed ice maker and ran 120 again and found ice maker going to the twist position but not back to home position. Found the triton UI not reversing polarity. Replaced triton UI and tested unit. Unit is working as designed. Call complete. Use Authorization # KQPFNQPAPL1.
MICROWAVE KITCHENAID KEMS308SSS05 Arrived to inspect wall oven not heating properly.Confirmed the complaint and found the bake element was defective.Removed and replaced it.Reassembled and unit tested as designed.Job complete
MICROWAVE WHIRLPOOL WOC54EC0HS03 "Arrived on site to inspect wall oven error codes. Upon further inspection, I placed the unit in diagnostics and checked error codes. I found F8E0 & F6E4. Following the tech sheet, I removed and replaced the main ACU and tested the unit. Unit is operating as designed with no error codes. Job completed."
DISHWASHER AMANA ADB1400AGW0 "Arrived on site to inspect dishwasher rinse aid not dispensing. Upon further inspection, I placed the unit in diagnostics showing no error codes. Continued with testing and the dispenser door opened. I tested continuity to the harness and it is good. Based off information received from techline at the previous call, if the dispenser door is opening then there is continuity in the harness, which I confirmed today, then the main control needs to be replaced. I removed and replaced the control and retested and the unit continues operated as designed. No water leaks observed during service, job completed."
RANGE WHIRLPOOL KGCU462VSS01 "Arrived onsite and found unit operating with failing switch on large dual burner. Ordering switch. Advised customer that sparking issue could be solved by the replacement of the module, returning with module and valve to repair. ; ordrng 1 WPW10371235 (valve-brnr)"
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site to inspect wall oven bake element not working. Upon further inspection, customer advised that they have had several power outages and the bake selection isn’t working. I placed the unit in diagnostics and checked error codes and found F6E4. Cleared the code and tested the unit and it began to heat as designed. Following the tech sheet, I removed and replaced the main ACU and retested. Unit is heating as designed. I tested all components and all functioned properly. Recommended that the customer connect the unit to WiFi. Job completed."
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived onsite to install previously diagnosed parts. Installed vent and gasket. Unit is working as designed no leaks detected durning service. Job complete.
REFRIGERATOR KITCHENAID KSSS48QDX05 (Tg) Arrived on site for refrigerator not cooling/no power. Found the neutral side of the main power switch broken and not completing the circuit. The switch needs to be replaced.; ordrng 1 WP2266802 (switch)
RANGE WHIRLPOOL WFC310S0ES3 Arrived on site to diagnose a range with a damaged oven door. Found right side hinge broken. Hinge to be replaced; ordrng 1 WPW10299224 (hinge-door)
REFRIGERATOR WHIRLPOOL WRS588FIHV00 Arrived onsite for refrigerator intermittently not making ice. Upon inspection I found a large frost build up around the ice maker and inside the IM cavity. So much frost that it is rendering the ice maker from harvesting. I removed the cover and cleared the frost. I suspect the ice maker motor might be wearing down due to trying to harvest and being obstructed so I replaced the ice maker while I had it out. Unit tested good and no leaks detected during service. Job complete.
REFRIGERATOR KITCHENAID KRFC300ESS03 Arrived onsite for refrigerator gasket not working. Tested system. Found freezer covered in ice. Replaced gasket. Also defrost customers freezer. Tested system. Everything works as designed. Job complete.
FREEZER KITCHENAID KBSD608ESS01 "Arrived onsite and used silicone to correct gapping issue on butter shelf, also found freezer lighting is out. Ordering modules to repair. ; ordrng 2 W11462342 (MODULE)s"
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Arrived to inspect ice issues.Confirmed the complaint and removed and replaced flex tray ice.Reassembled and ice tray still didn’t work.Called Whirlpool Tech line and spoke AUSTINSR#7728142661.Discovered and photographed the damage to the harness below the freezer door.
WASHER WHIRLPOOL WFW85HEFC1 "Arrived to inspect front load washer leaking from underneath.Examined the unit before starting a quick wash load and found the plastic fill tube was not seated all the was in, causing water leaking during the fill cycle.Corrected the issue, started a quick wash and unit didn’t leak.Bellow and pump were fully operational with no defects observed.All water lines were dry at the time of service.
WASHER MAYTAG MVWB765FC3 "Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced outer tub, spin basket, washer, and gear case and re-assembled unit. Tested unit in an auto test and unit ran as designed. Calibrated unit and call complete."
DRYER WHIRLPOOL WGD5620HW1 "Arrived on site and changed dryer door so that it opens the other direction, no further repair is needed at this time, job complete"
WASHER WHIRLPOOL WFW5620HW0 "Arrived on site and inspected washer and found F8E3 saved error code, replaced control board, pressure hose, and pressure switch. Apartment maintenance will run a load to ensure it is operating properly, job complete"
DISHWASHER WHIRLPOOL WDF331PAHS0 "Arrived on site to inspect dishes no operation. Upon further inspection, the customer advised that the unit is not cleaning well. I placed the unit in diagnostics showing no error codes. Continued with testing and towards the end of testing, I opened the door and found a large amount of rinse aid suds in the bottom of the tub. I stopped testing and turned the drain pump on by pressing cancel. I poured cold water into the tub while the pump was on to get the suds drained out. I advised the customer of my findings and why the dishes aren’t getting cleaned. Due to the rinse aid dispenser leaking, I am ordering a dispenser and scheduled return serviceNo water leaks observed during service.; ordrng 1 WPW10671905 (deterg disp asm)"
FREEZER KITCHENAID KRFF507ESS00 "Arrived on site for refrigerator that is frosting up in the freezer and has a crack in the liner on the bottom. Inspected unit and work area. Gasket was torn and liner had several major cracks on the front lip on the right hand side. Defrosted unit, removed ice chunks from freezer, and removed all shelving. Dried interior of freezer around cracks and sanded down rough edges. Used repair kit and replaced gasket and tested unit. Unit is working as designed. Call complete."
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived on site to inspect fridge for not illuminating freezer. Replaced light and tested. No problem found. Complete
RANGE AMANA AGR5330BAB Arrived onsite for range burner not lighting. Tested system. Found burner and module faulty. Replaced both burner and module. Also found left front tubing bent and cracked. Ordering tubbing W10620002 and bracket W10122103.; ordrng 1 W10122103 (brkt-mntg) and 1 W10620002(LEFTFRONT) (venturi)
DISHWASHER WHIRLPOOL MDB8959SFZ4 Arrived on site for dishwasher that has a broken and rusted rack. Inspected unit and work area. Found upper right hand rail broken into two pieces. Replaced track and reassembled unit. Unit is working as designed. Call complete.
MICROWAVE WHIRLPOOL WRS571CIDM02 Arrived onsite for previous diagnosed parts. Installed motor. Tested system. Found that wiring on bottom of freezer door are snapped. Customer will need a door.
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Arrived on site to diagnose a refrigerator that is not producing ice. Tested unit and found hard ice formed on bail arm of icemaker and unit causing unit to think ice bin is full preventing production. Removed ice and tested unit. Found all is functioning properly at this time. Advised homeowner that if door closes too hard unfrozen water in ice tray can splash over and freeze to arm preventing unit from cycling. No further repairs are needed at this time, and no leaks were found at time of service. Documented findings online with tech-support.File#7725534784"
WASHER MAYTAG MVWB835DC5 Arrived on site to diagnose a washing machine that is giving error codes. Tested unit and found faulty water valve causing long fill error. Replaced water valve and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Arrived on site to diagnose a refrigerator that is not defrosting properly. Tested all parts and components and found defrost system checks good through diagnostics. Replaced main control and user interface to prevent communication issue between boards. All is working properly at this time. Unit was defrosted prior to service. No leaks were found at time of service.
DISHWASHER WHIRLPOOL DU915PWPQ0 Arrived on site for dishwasher not cleaning properly. Tested and inspected unit and found failed heating element and spray arms. Ordering needed parts. Authorization needed. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 SEENOTE (AUTHORIZATION NEEDED ) and 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 WP3385159 (mount) and 1 WP3400919 (covr-screw) and 1 WP8268873 (nut) and 1 WP8268874 (arm-spray) and 1 WP8519604 (arm-spray) and 1 WP9742946 (bearing)
DRYER WHIRLPOOL WED560LHW0 "Arrived on site and inspected dryer and found panel is loose on rear and vibrating, after resetting it is now operating properly, job complete"
WASHER MAYTAG MVWX655DW1 "Arrived on site to diagnose a washer that is making unusual noise. Tested unit and found gear case has leaked oil, and oil has saturated Cam, actuator, and belt assembly. Replaced all four parts and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed."
WASHER MAYTAG MVWB300WQ0 "Arrived on site and inspected washer and found bearing has failed, disassembled washer but found hub is seized. It can be broken off and replaced
WASHER WHIRLPOOL WTW5000DW2 Arrived on site to replace latch for washer. Replaced part and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.
DRYER WHIRLPOOL MED3500FW Arrived on site for noisy drier . Found blower wheal housing full of lint . Removed lint on wheel and in housing . Tested and unit is now sounding normal .Job complete .
RANGE WHIRLPOOL W5CE3024XS00 "Arrived on site for burner only coming on high . Found switch had burn markers . Replaced front right switch , element is now cycling properly . Job complete"
WASHER MAYTAG MVWX655DW1 "Arrived on site for a washer that won’t start a cycle. Inspected unit and work area. Please do not in service diagnostics and found an F5 E1 (lid switch fault) and F7 F5 (shifter fault) error codes. Tested unit in a manual test for lead luck, spin, and agitate. The lid was able to lock and unlock 10 times without a problem. Tested spin and agitate and found issues with the unit doing either. In the spin the unit would try to go into a spam but would not engage the basket and spin. The agitate did nothing. I went through all tests on the shifter and tested voltage going to the shifter. Found proper voltage. Tested continuity through the harness and found continuity. Tested resistance through the shifter and found it open. Call complete."
RANGE WHIRLPOOL WFG320M0BS3 "Arrived on site , replaced burner tube and door gasket on oven . Ran preheat ,all checked normal . No gas leaks detected at time of service .job complete."
REFRIGERATOR LG LFXS30766S/00 Arrived on site for refrigerator that is not cooling or making ice. Inspected unit and work area. Customer advised that they noticed the icemaker not working first because they heard it fell but the water never turned ice and the freezer just kept getting warmer and warmer. Customer had the refrigerator unplugged for two days. Remove back cover and plugged in unit. Took amp draw on the compressor and found the compressor pulling .538 A. Noticed unit had prior sealed system work done. Ask customer about prior sealed system repair and was advised that it happened two years ago. Checked pressures and found the low side pushing 45 psi and the high side pushing 60 psi. Spoke with PR and was advised to check for a potential blowout. Release pressure out of the high side line and found a small amount of brownish black oil. This indicates the old compressor had an internal motor failure or burnout. Oil has been circulated through the entire sealed system. Attempte
REFRIGERATOR WHIRLPOOL WRV986FDEM00 "Arrived on site for refrigerator that is not cooling properly. Inspected unit and work area. Tested unit through diagnostics mode and found the freezer evaporator fan not blowing correctly and the evaporator completely frosted up. ; ordrng 1 W11109595 (motor-evap)"
DISHWASHER KITCHENAID KDTE704DBL0 "Arrived on site replaced UI , ran diagnostic all checked normal . No water leaks detected at time of service. job complete ."
REFRIGERATOR KITCHENAID KRMF706ESS00 "Arrived on site for refrigerator ice maker over filling and intermittently ice paddle getting stuck. Inspected unit and work area. Performed diagnostics mode and attempted to harvest ice maker cycle. Activated ice maker heater to melt down overly large ice cubes and attempted ice maker cycle. Found ice maker not responding. Tested voltage to ice maker and found within range. Found failed ice maker. Removed failed ice maker and installed new. Removed water filter and installed new that customer had on hand. Cycled ice maker and ran fill cycle. Found ice maker tested good. Tested paddle and tested good. All operations tested good, no water leaks detected.
WASHER WHIRLPOOL WFW6620HC0 Arrived on site and tested operation. Found no faults in memory. Called tech line and spoke to Chris’s. Unit will need new control to repair. Rotor and stator will also be replaced due to rubbing sound while unit is spinning. ; ordrng 1 W11314361 (rotor) and 1 W11354541 (STATOR)
REFRIGERATOR MAYTAG MFC2062FEZ03 "Arrived on site for cooling. Pierced low side pressure reading +10 with weak frost pattern diagnosed a defective compressor,replaced defective compressor,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good unit cooling down correctly. Replaced defective grill cover"
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 "Arrived on site for cooling complaint. Pierced low side pressure reading +10 with partial frost pattern diagnosed a defective compressor,replaced compressor and filter drier. Vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good u it cooling down correctly"
WASHER MAYTAG MVWC565FW2 Arrived on site and tested operation. Found no faults in memory. Ran automatic diagnostics cycle and found all functions test good. Ran test cycle on power wash and found unit filling properly. Unit operating as designed. Instructed customer on proper loading and washing practices. Job complete
DISHWASHER WHIRLPOOL WDT720PADM1
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site for dishwasher not drying or cleaning dishes well. Unit was in use when arrived and found on 1 hour cycle. Found customer on a water softener and went over soap directions for soft water. Performed diagnostics mode, no error codes. Measured incoming water temperature at 120°. Measured amp draw to element at 6.7 amps. Found dispenser operating. Tested heater for hot temperatures at end of diagnostics. Inspected drain line. All tested good, no water leaks detected. Spoken with customer on user care guide and cycles."
MICROWAVE WHIRLPOOL WML55011HS3 "Arrived on site ,replaced transformer . Still vibrating . Ordering both cooling fan ( unit is not making same noise when venting motor is only used . Ordering mag ,bothe cooling fans and wheel .call to set return .; ordrng 1 W11088354 (wheel-fan) and 1 W11213353 (motor-fan) and 1 W11402082 (MAG ) and 1 W11443154 (COOLING FAN)"
WASHER WHIRLPOOL MVWX655DW2 "Arrived on site . Washer has water siting in tub . Ran diagnostics got motor ,lid ,basket speed ,unable to reach rpm faults . Unit kicked out of diagnostics , will not go back in to tests . Will need control also ordering cap and motor if needed . No water leaks detected at time of service . ; ordrng 1 W10885487 (motor-drve) and 1 W11419215 (CONTROL) and 1 W11428524 (CAP)"
DRYER AMANA NED4655EW1 "Arrived on site to diagnose a dryer that is not heating. Performed diagnostic and voltage checks. Voltages are good, but 0 heat found. Checked airflow and found very little airflow, recommended dryer vent cleaning to begin. Tested heating element and thermal fuse. Thermal fuse tests good, but element showing open. Found broken heating element coils. Replaced heating element. Retested and unit is now heating as designed. Recommended dryer vent service to prevent any other potential issues. Call complete."
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Arrived on site to install previously diagnosed parts to resolve freezer icemaker not filling. Replaced freezer icemaker valve and retested. All is now working as designed and filling. Call complete, no water leaks found."
REFRIGERATOR WHIRLPOOL WRS325FDAB02 "Arrived on site to follow diagnosis on icemaker. Ran icemaker and found it getting stuck in cycle and could not eject ice. Replaced icemaker and retested. Unit filled and cycled immediately on install. All is now working as designed.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Arrived on site to install previously diagnosed parts, removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
REFRIGERATOR WHIRLPOOL WRT311FZDW01 "Arrived on site for moisture in fresh food section. Found bottom right side of cabinet damaged,unit appears to have been dropped found left side gasket not sealing,remolded gas,et left side sealing,added adhesive to gaps where cabinet is damaged called tech support per Richie at tech support unit appeared to have been dropped.
WASHER WHIRLPOOL WTW4816FW2 Arrived on site to install previously diagnosed gearcase. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
WINE COOLER KITCHENAID KUWL204ESB Arrived on site for door issue. Diagnosed defective hinges replaced both hinges tested door operation unit working as designed.
DRYER MAYTAG MDG7400AWW Arrived on site and tested operation. Found burner ignites but cuts off premature. Found unit would no longer start after first test due to push start on timer has failed. Unit will need new Timer and knob cap to test further. ; ordrng 1 AUTHO (AUTHO) and 1 WP22003989 (insert) and 1 WP338906 (sensor)
REFRIGERATOR WHIRLPOOL WRX735SDBM00 "Arrived on site for cooling compliant. Found main control shutting itself on and off,found ui unresponsive. Replaced main control and ui ran diagnostics all test passed."
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Arrived on site for refrigerator leaking water when dispensing. Tested water dispenser and found water by valve not seated in inlet valve. Made correction and tested unit. All tested good, no water leaks detected."
DISHWASHER WHIRLPOOL wdf330pahw2 Arrived on site for dishwasher not drying dishes properly. Tested and inspected unit and found all operations to be normal. Instructed customer on use and care and practice for best performance. No water leaks present at time of service.
RANGE WHIRLPOOL WFG320M0BW2 Arrived on site for range oven not heating. Tested and inspected unit and found failed control. Removed failed part and replaced with new. Tested unit and all operations are normal. No gas leaks present at time of service.
MICROWAVE WHIRLPOOL WMH32519HZ3 Arrived on site for microwave sparking. Found shelf in unit. Found marking from shelf. Removed shelf and holders. Used Whirlpool approved touch up paint and corrected. Informed customer only to use shelf when cooking 2 items at once. All else tested goo.
OVEN WHIRLPOOL WOC54EC0HS01 Arrived on site for oven combo display intermittently responding. Performed diagnostics mode and checked fault codes. Found F2-E1. Checked ribbon connectors and proper ground. Found unit will console to repair. Found no ETA available on part. Office to schedule appointment when ETA is available. ; ordrng 1 SEENOTE (OFFICE TO SCH) and 1 W11297728 (UI)
WASHER MAYTAG MVWB755DW0 Arrived onsite for washer screeching. Upon inspection I found yellow gearcase oil underneath the washer and on the bolts to the stater and clutch. I replaced the gear case/drive system and the unit is no longer screeching and is working as designed. No leaks detected during time of service. Job complete
OVEN WHIRLPOOL KEBC147KWH05 "Arrived on site to diagnose one oven that had a blocked out display. Performed diagnosis on unit. Post power cycle the only function that works is the oven light. Display is blacked out, no buttons respond other the. Holding the control lock. Only option is to replace control Call complete."
WASHER WHIRLPOOL WTW8040DW4 Arrived on site for washer not operating properly. Tested and inspected unit and found failed UI. Ordering needed part. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W11125152 (console)
REFRIGERATOR WHIRLPOOL GSC25C6EYY02 Arrived on site for refrigerator not making ice after door assembly was installed. Performed diagnostics mode and harvest ice maker cycle. Found ice maker not responding. Installed new ice maker and monitored cycle. Found ice maker did not fill. Advanced again and disconnected water line at door. Found water going to door. Connected water line and cycled again. Found no water getting to ice maker. Will need to replace door. Office to schedule appointment when ETA is available. Called tech support to document and spoke with Austin . (Sr#77281429047).; ordrng 1 LW10397059 (FC DOOR)