Connor Montgomery - Five Star Oven Repair
Amber Donovan - Austin, TX
Sorry for the delay. I was traveling and it slipped my mind. Conner was awesome. Very friendly, professional and quick and solving our issue. He helped us understand the problem in a customer friendly manner and I would high recommend his work. Thank you for making this painless!
Megmarq - Austin, TX
Luis M fixed our refrigerator efficiently, and provided a great customer service experience!
GREAT SERVICE! GREAT KNOWLEDGEABLE TECHNICIAN!
Doug - Round Rock, TX
Jerry was fantastic! My JennAir fridge never ran well from the moment it was newly installed and Jerry's experience and knowledge helped him clear up all of the issues that 100% due to original build and installation oversights. Jerry saved the day on this!
Amanda - Hutto, TX
April - Round Rock, TX
Nathan did a wonderful job!
Great Service....But Pretty Pricey!
Robin - Georgetown, TX
5 stars to Mike Gomez for excellent service!
William - Round Rock, TX
Tina - Horseshoe Bay, TX
Late but provided great services when he arrived
Kathy - Taylor, TX
Coupland - Coupland, TX
Nathan was fast & professional! Excellent! Thank you!
Excellent and friendly service
Shannon - Austin, TX
Cornejo - Leander, TX
Mr - Round Rock, TX
Jonathan did a great job explaining the issue and respecting our home. He was really nice and helpful. We always have great service with appliance express.
Paul - Burnet, TX
Thomas was a pleasure
Knew his stuff!
Deborah - Temple, TX
Needed a new display panel on our fridge. Steve was on time, friendly and efficient. He helped me set up the options, too. We’ll hire them again!
Roger - Belton, TX
Technican was timely, cordial and professional in his demeanor
Jimette Rosas - Spicewood, TX
Paul and Appliance Express did a great job!
Mrs Jackson - Schertz, TX
Ruth - Austin, TX
Great service, punctual, professional and friendly; straight to the problem and fixed
Lauren - Liberty Hill, TX
Prompt and professional service call
Kimie - Dripping Springs, TX
Whirlpool Refrigerator Service
Sandyhai - Hutto, TX
When our fridge stopped making ice we received great customer service both over the phone and in person by our technicians Nathan and Michael. The only minor set back was one tech forgot to reattach some wires so our lights inside the fridge wouldnt turn on after he left. No biggie! We called and they came back out the same day and lights were back on in less than 5 mins! Thanks!
Chad - Seguin, TX
Trudy - Austin, TX
Joseph explained everything he was doing step by step. He was an awesome Tech!!
Cookie - Bertram, TX
Appliance Express was quick to respond to my SOS. They got my oven working again in no time at all. Very dependable and friendly technicians.
Daley - Cedar Park, TX
Quick and good
Sadia - Pflugerville, TX
Charles - Georgetown, TX
Fridge on the Fritz, Fixed Fabulously
Rebecca - Cedar Park, TX
Great service, extremely competent technician...but bottom-line? He diagnosed and fixed the problem quickly and with no fuss or drama. Personable interaction and quick turnaround.
Great and Fast Service
Haktan - Cedar Park, TX
Dishwasher broken, Luo came on Monday quickly identified the problem, ordered the parts same day. And very next day, he came to install without any hassle. Luo is great technician, reliable and most importantly he knows what he is doing. Thank you Luo for the great and fast service.
Christina - Pflugerville, TX
Nathan is exceptional. He exceed expections by sharing his knowledge on washer and dryer. If I have an issue again, please send him back.
Excellent warranty service
David - Taylor, TX
Vanderhaar - Georgetown, TX
Lou was very knowledgeable and courteous.
Great Service Mike is awesome.
Pat - Robinson, TX
Mike was very professional and did an excellent repair on our refrigerator. He was knowledgeable and explained everything to us where could understand the situation.. Would highly recommend Appliance Express and especially Mike.
Excellent customer service!
Amy - Burnet, TX
Excellent customer service
Vikki - Round Rock, TX
Pamela - Georgetown, TX
Steve was the technician. Our propane stove top had not been originally installed correctly. Steve went above and beyond to correct that and additionally fine tuned the burners to a better simmer setting. Additionally, he was polite and professional. If we ever have a need like this, we’ll call Appliace Express. Hats off to you!
Ressler - Georgetown, TX
Mike was very knowledgeable and explained everything well
Kenneth - Waco, TX
Good service, called and showed up when promised. Resolved issue. Operator was very friendly and knowledgeable.
Melisa - Pflugerville, TX
Nathan did an outstanding job fixing a leak in our fridge and a warped housing for our water filter. Thank you!
Holmes - Leander, TX
Lou was prompt, thorough and helpful
Robert - Austin, TX
Susan - Horseshoe Bay, TX
Tommy was very professional and efficient in fixing my dishwasher. I will definitely request him again if anything else breaks down.
Timely and efficient
Alfred - Georgetown, TX
We appreciate the quick response to address our appliance issues.
Wilson - Killeen, TX
Dj - Austin, TX
Joseph Cordell came and fixed my microwave very quickly. Beyond that though he was so friendly, personable and helpful explaining how some of my other appliances work. If anything were to ever happen to my appliances, appliance express will be my first phone call.
Lindsey - Austin, TX
Joseph came with the necessary parts to make the repair after my appliance broke. I was extremely happy with his work and expertise. Joseph was on time, courteous, knowledgeable, and very helpful with suggestions on maintenance. I would highly recommend him to my friends.
Mr - Austin, TX
Joan - Leander, TX
This was the best service I had ever received..I will definitely recommend Jerry to anyone who needs service!! Thank u so much for the great service!!
Williams - Belton, TX
Erin - Austin, TX
Appliance Express is wonderful! Their technicians are very professional, courteous, and extremely helpful and informative. They put on shoe covers without being asked, they are always very polite and timely, and they treat the customer and the home with respect and consideration. Clif was very thorough and efficient. I also love how pleasant and knowledgeable they are - Clif had many useful tips for me in addition to ensuring my dishwasher was working optimally. I would recommend Appliance Express hands-down, every time, for appliance repair/maintenance!
Great service, Jonathan was awesome.
MsHuggins - Georgetown, TX
Jonathan was awesome. He was courteous and explained the services. He also took time to explain about other whirlpool products in the home.
Starley - Leander, TX
Michael - Temple, TX
Service was great.
Lou was terrific and gave helpful hints for my dishwasher productivity
Dunn - Cedar Park, TX
Hoerner - Georgetown, TX
Great service, Lou was very thorough in trying to identify our issue and resolve it.
Moore - San Antonio, TX
Chavez - Waco, TX
Mike Gomez was awesome, knowledgeable and gave great customer service!
Gay - Belton, TX
Lynn - Highland Haven, TX
Arrived early which was great. Have not had time to test the dishwasher repair but will soon.
Amazing Service-Very Professional
MaryAnn - Georgetown, TX
Jonathan Short was extremely professional, work very hard to diagnose a problem with my refrigerator. At each step of his working Johnathan kindly explained the testing he was performing and the results. I was extremely pleased with the service and results. I am very pleased with the results and the price of the work that was done. Jonathan did an excellent job. I will definitely call Appliance Express again if I should need their help.
Estrada - Cedar Park, TX
Lou was very professional
Mr - Liberty Hill, TX
Great Service, Cover Items for everyday use of our products
Dick - Georgetown, TX
Every one was friendly and accommodating and the service was done promptly.
Excellent service tech
Jose - Austin, TX
Awesome from the beginning the the end. Tech has great attitude, very knowledgeable. I would recommend Joseph to a family member.
John - Austin, TX
Hyatt - Seguin, TX
I am impressed from my call to report concern to updates on the day, the time of day and finally the exact time to expect the repair man. Kevin was courteous, professional, and represents your company in a positive a d professional manner.
Jennifer - Lorena, TX
Mike is very professional!
Theresa - Bertram, TX
Came when scheduled.
Lou is the man
Anonymous - Cedar Park, TX
Lou was great!
Patient and excellent service.
Meeks - Leander, TX
Totally resolved issue. Patient and friendly.
Karvandi - Leander, TX
Lindsey - Austin, TX
Excellent service. Reasonably priced.
Ann - Bertram, TX
Great service; explained things very well; solved the problem and we would use you again
Mr - The Hills, TX
Enrique - Austin, TX
Quick and efficient
Kaya - Morgan's Point Resort, TX
Worked diligently to get our dryer repaired. Was very polite and cleaned up after.
Eric - Round Rock, TX
Mike did a great job repairing our refrigerator and answered all our questions about maintaining it. He was prompt, courteous, and knowledgeable. Overall, a great experience.
Brenda - Austin, TX
Derek - Austin, TX
Good work done quickly
Sanchez - Georgetown, TX
Fast in time efficient
Taylor - Georgetown, TX
Explained everything in detail.
Post - Leander, TX
The gentleman that fixed our dishwasher was super friendly and fast! I’d definitley use this company again!
Fast, Friendly, & Professional
Dustin - Austin, TX
Great Service Guy!!
Lori - Bee Cave, TX
Tommy was awesome.
Phillip - Pflugerville, TX
Cathey - Austin, TX
Best service ever!!! Tommy was super nice.
Very Polite and nice
Krantz - Belton, TX
Ashley - Liberty Hill, TX
Lemark - Kyle, TX
Brandon was excellent in customer service along with bein very knowledgeable in his job
Went out of his way
Tracy - Bastrop, TX
Nathan looked at our washer that was not part of his scheduled appointment
Cathy - Belton, TX
The service was great. Technician was friendly and professional. The appointment was easy to set up and reschedule. Technician arrived within appointment window. Our appliance was fixed without any fuss. Thank you!
Great service. Timely arrival.
Valerie - Austin, TX
Great service. Timely arrival. Excellent communication
MrsCb - Austin, TX
M.Hendrickson-Garnett - Austin, TX
Luis was wonderful. Excellent service and a great repair job!
Amazing turn around time with parts process. Very efficient in time & ensured we were well taken care of.
Charlnocia - Leander, TX
Very satisfied customer. Excellent Service.
Joe - Killeen, TX
Give Mr Gomez a raise or a big atta boy, when he gets back to the offce, today.
Great job on a glass top replacement
Aila - Round Rock, TX
Monday Nathan was able to accommodate my wishes with the time change of my appointment because he was going to be in the area for a while. Nathan was great; very polite, knowledgeable, fast and really pleasant to deal with. He discovered another problem while changing the top and immediately arranged an appointment on Friday to get the damaged part replaced. Friday it was another good experience when Lou came to do the change. He was done very quickly and he was very courteous providing great service. I can very much recommend both gentlemen; Nathan and Lou. They are great representatives of Appliance Express and the finest of their profession. Warranty Service.
Rowan - Austin, TX
Awesome service. Friendly.
Top notch experience and communicatoin
Randy - Round Rock, TX
Communication throughout the process was excellent. Repair diagnosis was quick, work was professionally done.
Becker - Georgetown, TX
Honest and incitful service
Ms Junia hudson - Round Rock, TX
Timely repair cooktop.
Veronica - Harker Heights, TX
Dona was very nice and professional!
Dale - Horseshoe Bay, TX
K Keith - Lorena, TX
Mike was on time, informative, and very thorough! Thank you!
Adriana - Dripping Springs, TX
Conner called me to let me know he was on his way, arrived right on time, and fixed my washing machine quickly! He was very knowledgeable and even gave me some tips to prolong the life of my washer. I would definitely use Appliance Express again.
Very thorough, professional, knowledgeable.
Helen - Austin, TX
Would call back Appliance Express and specifically request for Nathan again, should we encounter any future issues with our appliances.
Mr Hall - Hutto, TX
Jonathan did a great job. Very professional.
Great service, great repair man nice kind and very neat and clean and put everything back in place.
Jacobs - Leander, TX
Very nice repair man and great service.
Merilyn - Marble Falls, TX
Very courteous and friendly, Good job
Gilson - Round Rock, TX
Highlands - Pflugerville, TX
Nathaniel (Nathan) has never let us down. One of the best service experiences we have had. He keeps us in the loop with what he is doing and what still needs to be done. If we were to have a designated person it would be him. Appliance Express has not let us down. Customer service reps are awesome. Quick to respond and friendly over the phone.
Very knowledgeable, courteous
Terry - Kingsland, TX
This company was on top of everything beginning to end. They notified us of every contact, showed up on time, knew exactly what they were doing, were courteous, kept us informed of everything they were doing. I highly recommend. They were just great.
Johann - Austin, TX
Profession and personabe
Courteous, knowledgeable service technician
Rich - Austin, TX
Janice - Georgetown, TX
Steve was very knowledgeable, courteous, and fast. I would say he is one of the best Technicians that I have ever had service an appliance in a long time.
Lucille - Killeen, TX
Mike was on time, professional and he fixed my washer! Thank God!!
The Highlands - Pflugerville, TX
Nathaniel Bolkenstyn has been awesome to work with. He is thorough when communicating what is going on and what needs to happen.
Great service in Nathan
Tracy - Bastrop, TX
Nathan is always professional and curtious.
Ryan - Austin, TX
Brandon was very helpful and excellent customer service
Hicks - Waco, TX
Great service!! Would definitely recommend.
tommy was on time and very knowledgable of the product
Bari - Tow, TX
George - Round Rock, TX
Puaala - Killeen, TX
Dona W, 4/5/18, and Mike Gomez, 4/9/18, are exceptional technicians. They are knowledgeable, courteous and efficient.
Ivelis - Harker Heights, TX
Mr Gary Dayon - Georgetown, TX
Jonathan Short arrived when he said he would, found, demonstrated, and explained why the particular unit had to be replaced. A new unit was on his truck, and he replaced and solved our problem in 30". Great service accompanied by a knowledgable and professional repairman.
Honest & Reliable.
Roman - Bellmead, TX
Appointments are made and kept. Quality work in a timely manner. Overall satisfactory service.
Matt - Buda, TX
Excellent customer service!
Kelley - The Hills, TX
Mrs W - Georgetown, TX
Excellent troubleshooting and repair of our Kitchenaid dishwasher. Tech did a great job.
martalynne - Temple, TX
Dona was exceptional! She answered all of my questions and there were a lot of questions. She was very professional and knowledgeable and I was so glad that she was the technician sent for the return repair. They had to order a part and come back.
Larry - Burnet, TX
Vamsi - Bee Cave, TX
The best service for appliance. Strongly recommend them. All are very well versed with their job. Hats off. Timely service n convenient scheduling
Amanda - Austin, TX
Knowledgeable and courteous staff
Dorothy - Hewitt, TX
Very knowledgeable. Explained everything in common language. Very nice and polite
Denis - Georgetown, TX
Great service and very friendly service personnel and they both wore shoe booties and fixed the problem
DJ - Dripping Springs, TX
Very happy with the technician and he did a great job
On time, Courteous and great service
Richard - Austin, TX
Russ - Austin, TX
Zimmerman - Pflugerville, TX
Above and beyond service!
David - San Marcos, TX
The tech, I believe his name was Diego, was friendly and professional, but more importantly, he got the job done right in a short matter of time! Due to needing to order parts, the repair took two visits, but I was kept well informed about the process. And then, to top it off, I needed an extra hand moving a large box and he helped me with that as well. This was a Whirlpool warranty service call too, so in the end, I didn’t have to pay a dime!
Quick, fast service
Brian - Buda, TX
Diagnosed quickly, fixed problem was out in 30 minutes
Jerry - Temple, TX
Technican, was friendly, very knowlegble,and prompt.Service was done within 2 days of call in, very satisfied.GOOD JOB
Beavers - Robinson, TX
Mike did a great job explaining what he was doing and why he was doing it.
I was very pleased with the service we received this morning and the knowledge of the repairman.
Michael - Temple, TX
Jane - Georgetown, TX
Mike was on time and very professional and friendly. He located the problem quickly and had it fixed in no time! I was very impressed with him and the associate who first contacted me about scheduling an appointment. I appreciate how quick and easy you made the entire process work for me. Thank you.
James - Burnet, TX
Great job, on time and fixed issue.
Don - Temple, TX
Finally, was able to fix the problem, that others couldn't
Karen - Georgetown, TX
Mike was very professional and thorough.
Great Service Tech
Tom - Dripping Springs, TX
Brandon showed up when he said he would, was very knowledgeable, anticipated the part need, had the right part and fixed the dishwasher in about 10 minutes.
Awesome Service - as always!
Bryce - Waco, TX
Mike was extremely professional & knew exactly the areas to check to fix our dryer.
Great service/ the repair was not complete but was finished on 3/30
Neail - Austin, TX
Christy - Austin, TX
Thanks so much to Scott for great service!
Lesley - Kyle, TX
Brandon did a great job and was on time.
Franklin - Austin, TX
Herbert - Harker Heights, TX
Dona is a great tech. Explained the repair and triple checked her work.
Great Service, very helpful
Robbie - Mountain City, TX
Brandon was thorough, competent, asked the right questions, gave the right answers and was very accommodating and helpful. He left with most of my washer working properly. It still stops on the delicate cycle on "wash" before completing the cycle. Not sure about the heavy or bulky cycles yet (but the casual and regular cycle go all the way through to complete). I am concerned that the washer is filling within 3-4 inches of the top of the tub with just 3 t-shirts in the washer on the wash and both rinse cycles and I don't believe I ever noticed it doing that before I had these issues. The night before he came it filled to the top without any clothes in it when I was just rinsing out the tub and now it's filling all the way up or mostly full with very little in the washer. Brandon told me to wait and see if my washer did work right after recalibrating it and IF there were still issues to call them and I did. I will continue monitoring the various cycles and see if there are more issues. The ones I use most often (casual and regular) are completing their cycles (although they are filling up more than they I've ever noticed them doing before) and the delicate cycle still doesn't complete it's cycle. It stops on wash - not on "cycle finished/completed" and the clothes are still wet.
Josh - Austin, TX
very good service
Washer - Austin, TX
Mr Raju - Round Rock, TX
Mr Johnathan is nice friedly guy with immense knowledge and he educated me on the usage and gave very good tips on other appliances as well...thank you!
Well done, Tommy!
Bruce - Marble Falls, TX
Very professional service in all aspects. Tommy came prepared, he was knowledgeable about the issue, and made the repair quickly. I particularly like the fact that he was clean in appearance and put on cloth overshoes before entering my house.......an extra touch showing respect for my home.
Bryan - Burnet, TX
Bessa - Temple, TX
Donna was great and knowlegable of the issue we were having. Had it resolved in 5 minutes.
Aarons - Marble Falls, TX
He came in, found the issue and had it fixed very fast. Thank you so much
Great service, very knowledgeable and friendly
Arron - Fort Hood, TX
I would recommend to others
Great service, plus great attitude
Jackson - Waco, TX
Helene - New Braunfels, TX
The Staff was very professional and explained exactly what he was doing.
Gilbert - Buda, TX
Brandon answered all our questions and was very knowledgeable
Amy - Hutto, TX
Nathan was very knowledgeable and made sure the repairs were done correctly. He went above and beyond.
Dale - Kyle, TX
Hood Fan Repair
Louis - Georgetown, TX
Mike was prompt, quick to diagnose problem and affect a repair.
Derek - Kyle, TX
Harley - Georgetown, TX
Appliance Express has always gone over and above to provide excellent customer service. I highly recommend them!
Linda - Hutto, TX
I would recommend appliance express..
Such Thorough Service - would recommend to anyone
Christy - Austin, TX
Nathan did an AWESOME job. He was thorough in his investigation of what causing my dryer to squeak and clear in what needed to happen to fix it. He even went above and beyond by helping me level my washer. Highly recommend. Thanks, Nathan!
James - Georgetown, TX
Mike Chapman is an excellent technician. We asked for him by name when we encountered a problem with our microwave. The appointment was set for the day after I called. The replacement part was available within two days and installed promptly.
Super fast great technician
MrYembar - Round Rock, TX
Jonathan was super fast and helpful had the issue identified and repaired in under 20 minutes. He even gave me a few maintenance pointers. I would highly recommend him again!
Great service, technician was very informative
Suzette - Hutto, TX
Nathan was very professional, informative and experienced.
Mrs Plybon - Taylor, TX
Jonathan was very friendly and professional.
Amy - Cedar Park, TX
Love the services fast and good 🤗 cliff is a very nice guy! I will definitely call them again!
Dan - Austin, TX
Great first experience!
Martha - Burnet, TX
The technician was very personable and knowledgeable. He competed the repair and gave me a thorough update as to what happened and what he did to make it work properly.
Woodrow - Marble Falls, TX
Brandon was amazing: knowledgeable, efficient, friendly. We really appreciated him!
Shirley - Buda, TX
Brandon was able to diagnose the ice maker problem quickly, offered a resolution and repaired it rapidly. He also replaced a part in the washing machine while he was here. He came at the earlier time slot that we were given to expect him which frees up part of our day.
Glendening - San Antonio, TX
Prompt, very competent service
Marcia - Austin, TX
Knowledgeable and patient in explaining the problem.
George - Austin, TX
Excellent service. Kind repair man.
Julie - Driftwood, TX
I was very impressed with Brandon and his expertise. He was extremely professional. A wonderful experience from start to finish.
Efficient and kind service !
Danny - Austin, TX
Really nice guys did good job
Ken - Horseshoe Bay, TX
Jason - Killeen, TX
Very professional and of great service. Can defiantly tell he knows what he is doing. Went over the cause and explained what he was going to do before he started the repairs. Deserves a promotion as he is by far better than previous techs that have provided service.
Prompt, reliable, friendly, helpful
Lisa - Austin, TX
Mrs Leah Davis - Round Rock, TX
Albert - Horseshoe Bay, TX
Donald - Georgetown, TX
Very good service with great with great price. Knew the problem and the fix after inspection. Service person was friendly. Patient will all of my questions.
Chris - Round Rock, TX
Great experience! Chase was fantastic. Very professional and extremely polite and knowledgeable. Thank you.
Unfortunately, washer was DOA
Lida - Burnet, TX
Quick response time. Polite and competent service. Unfortunately our washer was not worth repairing. Would certainly call Appliance Express if I needed help again. Only giving 4 stars because they just assessed damage, not repaired.
MrsF - Spicewood, TX
Technician was excellent but getting the appointment was difficult. Called on a Monday morning...they cancelled twice then finally the tech came on Friday.
Jackie - Hutto, TX
Chase was thorough and explained everything he did to solve my problem.
Mike provided outstanding service!
Christine - Georgetown, TX
Mike provided outstanding service and thorough explanations. A+
FREEZER KITCHENAID KRMF706EBS01 "Arrived on site for water leaking and unit powering off. Diagnosed control shutting itself on and off,replaced defective main control. Water leaking due to moisture on suction line and drain tube not flushed with cabinet. Added sealer around suction line and drain tube. ; used 1 4318168 (SEALER) from stock"
ICE MACHINE WHIRLPOOL KUID508HPS00 "Arrived on site to install previous diagnosed part. Gained access to external drain pump. Removed failed pump and installed new. Performed diagnostics mode and tested drain pump operation and observed for possible water leaks. Ran unit several times and continued to monitor operation. All tested good, no water leaks detected."
DISHWASHER KITCHENAID KDFE104DSS5 "Arrived on site for a dishwasher that wont wash dishes. Inspected unit and work area. Placed unit in service diagnostics and found an F4 E3 (motor not ruunning) error code. Ran unit through an auto test and confirmed wash motor would not run. Replaced pump motor and tested unit through an auto test. Unit ran as designed.
WASHER WHIRLPOOL WTW4950XW2 "Arrived on site and inspected washer as a second opinion for scraping noises after wash, before spin cycle.Ran diagnostic test mode and found the noises may have been caused by debris found underneath the shield.I removed the debris and retested unit and noise was gone.No leaks detected at the time of service.Job complete"
FREEZER WHIRLPOOL GAFZ30FDGB01 "Arrived on site for freezer that had screws inserted on angles and stripped the holes. Inspected unit and work area. Customer advised that when the installers brought the unit in, screws were facing 45° angles and when he went to install his pedestal and door, he found the holes stripped. I verified that the bottom hinge screws were in fact stripped and would slide in and out. I called Techline and spoke to Auston SR# 7728866325. He advised that if the cabinet was stripped that there was no fix for that and that he would need to contact his distributor (Home Depot) for a replacement. Call complete."
WASHER WHIRLPOOL WTW7500GW2 Arrived on site and inspected washer not draining.Confirmed the complaint and disassembled and found obstructions inside the drain pump.Removed and replaced it.Reassembled tested and unit tested as designed.No leaks detected at time of service.Job complete.Called office and JA advised the office would push repair due to updated MS# information.Customer satisfied
REFRIGERATOR KITCHENAID KRFC704FPS00 "Arrived on site for refrigerator thats not cooling in the refrigerator section. Inspected unit and work area. Found ice buildup underneath the evaporator cover in the evaporator fan not blowing cold air. Remove shelving and defrosted unit. Spoke to CS and was advised to look at service pointer W11329116C. It advised to check the software version and found the software out of date. Service pointer covers the evaporator cover assemble, control, and labor for installation from the manufacturer. Replaced evaporator cover and control and tested unit. Unit is working as designed. Collected service fee of $119.06 via credit card. Call complete."
RANGE MAYTAG MER6600FZ2 Arrived on site and inspected range door not closing properly.Disassembled and found the active hinge was defective.Removed and replaced it.Reassembled and unit tested as designed.Job complete
WASHER MAYTAG MVW7232HW0 "Arrived on site and inspected newly purchased washer F0E9 error code.Found the unit was unplugged when I arrived.I plugged the unit in and the unit began to drain.During the drain, it sounded as if a cup was filling with water and then the unit overflowed at the drain standpipe.Repeated and unit overflowed again.Customer will need to contact a plumber to repair the issue.Washer works as designed.Job complete Photographed the issue in SD pics."
WASHER WHIRLPOOL MHW5630HW0 Arrived on site for water leaking from washer. Found bellow was torn. Let homeowner know to read through their owners manual to understand how this can happen and what not to put in washer. Replaced below and checked for leaks. No leaks detected. Job complete.
WASHER MAYTAG MVW7232HW0 Arrived on site for a washer that was leaking. Inspected unit and work area. Found watermarks on the backside of the washer leaking from the water valve. Tested unit in diagnostics and found the cold water valve leaking from one of the seals. Replaced housing and tested unit. Unit is working as designed. Call complete.
REFRIGERATOR WHIRLPOOL KRFF507HBS00 "Arrived on site to inspect fridge for not illuminating freezer, upon inspection confirmed bad led, replaced led and tested. No problems found. Complete"
REFRIGERATOR GE GSH25JSDBSS "Arrived on site and inspected side by side refrigerator not cooling in the freezer and refrigerator compartment.Customer showed me the freezer compartment and there was frost buildup on the evaporator cover and the evaporator also had a massive amount of ice, as if if wasnt defrosting.The heaters glass bulb had shattered and was defective.I replaced the heater and thermostat.Reassembled and unit went into defrost mode.No leaks detected at time of service.Job complete"
DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived onsite for dishwasher top sliding off found rack stopper had some damage, replaced and tested stopper all tested good. And leveled oven. Job Completed."
DRYER MAYTAG MEDB765FW On site for dryer that would randomly turn on and restart after cycle it finished. Upon arrival customer stated that due to a lot of the bad weather in power outages lately should notice if it is issue had started about a week or two prior after some bad weather. After running a diagnostic on the unit I found that there was a miscommunication error between the UI and control I ended up replacing the main control and retest of the unit and found that the unit was not functioning as designed and no longer start it up by itself after a cycle is over. Call complete
DISHWASHER MAYTAG MDB4949SHZ1 "Arrived onsite for burning smell coming from dishwasher. Upon arrival inspected unit heater found heater clear, tested in diagnostics found unit operating as designed. Checked under dishwasher found no leaks or damage to wiring. Took door panel off, checked control and wiring found no damage. Unit is running as designed. Job Completed."
REFRIGERATOR WHIRLPOOL ART308FFDM06 Arrived onsite for a refrigerator to replace the evaporator coil. I did find a small amount of dye on the coil. The coil that was sent W10836706 was the incorrect coil. Ordering W11407409 EVAPORATOR. ; ordrng 1 W11407409 (EVAPORATOR )
DRYER GE GFD65ESPN0SN Arrived on site for dryer that was taking more than two hours to dry clothes. Upon arrival of the Home Depot location I found the dryer and check their codes and cannot find anything that indicated any hardware or software failures. I tested the heating element both thermostats and fuses for full continuity in on this test and everything came back in passing order dryer temperature is fluctuating between 120 and 180° Consistently on time dry. Determine that customer that was using dryer prior to being brought back to Home Depot had a clogged venting within the wall of their home the dryer itself is functioning as designed call complete
WASHER WHIRLPOOL WFW560CHW0 Arrived onsite for the washer leaking water from bellow. Replaced bellow and washer tested good and no leaks detected complete
REFRIGERATOR WHIRLPOOL WRT549SZDM01 "Arrived on site for refrigerator not making ice. Per diagnostics and tested ice maker cycle. Checked water to unit. Measured incoming voltage at valve and found failed inlet valve. Removed failed inlet valve and installed new. Cycled ice maker and monitored cycle. All tested good, no water leaks detected."
UNKNOWN UNKNOWN NISSAN
MICROWAVE AMANA AMV2307PFS3
DRYER WHIRLPOOL WED560LHW0 "Arrived onsite to replace motor drive, wheel, and collar, replaced parts, test unit, unit working properly, sound is normal, job complete."
DISHWASHER MAYTAG MDB4949SHZ0 "Arrived on site to inspect dishwasher leaking water from the valve. Upon further inspection, the customer provided photos of where the unit is leaking water which shows the valve area. Customer also advised that the leak is intermittent. I placed the unit in diagnostics and when the water began to dispense I inspected the valve and fitting and found no water leaking. When I initially removed the toeplate, I found a small puddle of water under the valve/fitting assembly. Customer advised that it only leaks when the unit is not being used. I Test3d the unit several times and still no leak. To prevent another leaking issue/callback, I removed and replaced the valve and fitting and tested several times and the unit continues to not leak. I advised the customer of my repairs. No water leaks observed during service, job completed."
WASHER WHIRLPOOL CHW9160GW0 Arrived onsite for washer with F25 error. Unit is not accessible in its current position. Advised customer to make unit accessible before service. Ordering Harness MCU to CCU power (W10689497) harness comms (W10664395) cable set (W10689498) control (W11229665) drive motor (W11191299) for return visit. Office to R/S. ; ordrng 1 W10664395 (HARNESS COMMS) and 1 W10689497 (harns-wire) and 1 W10689498 (harns-wire) and 1 W11191299 (motor-drve) and 1 W11229665 (cntrl-elec)
WASHER WHIRLPOOL WTW5000DW3 Arrived onsite to replace part to unit. Replaced harness. Tested unit. Unit test good. No leaks at this time. Job complete
REFRIGERATOR WHIRLPOOL WRT549SZDM01 Arrived onsite for refrigerator not filling with water and dripping in leak pan. Upon arrival found ice maker would will with ice but wouldnt harvest used sealer on draining near pan just in case and ordering ice maker found ice maker kit has incorrect ice maker for this unit. Tried to switch wiring and wouldnt work. Office to reschedule.; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 WPW10715709 (ICE MAKER KIT )
OVEN WHIRLPOOL WOS72EC0HS00 Arrived onsite for oven display doing weird things like changing time and Turning oven on by its self. Upon inspection I found the display blank with lines going through it. I replaced the console and control then attempted to restore power to the unit but it would not power on. I dissembled the unit and found voltage going to all connectors and console. I moved the unit to the left and it powered on. I moved it to the right and heard some crackling at the outlet. I advised customer to have the outlet inspected by a licensed electrician and to have the unit hardwired to a junction box instead of using a plug and outlet. Advised to give us a call if it still gives issues after electrician has been out and they connect to WiFi. Job complete.
REFRIGERATOR WHIRLPOOL WRT138FZDM00 Arrived onsite to replace previously diagnosed parts. Replaced inlet valve. Tested unit and unit functioning properly. No leaks present at this time. Job complete
COOKTOP WHIRLPOOL WCG97US6HS00 Arrived on site and inspected middle burner on gas cooktop not operating properly.Consulted with SW who advised the unit will need more parts to complete the repair.Ordering suggested parts.Needs more workSome of needed parts are PSP.; ordrng 1 W10566296 (TUBING GAS) and 1 W10566297 (TUBING GAS) and 1 W10594397 (MANIFOLD ) and 1 W11217186 (ORFCE HOLDER)
MICROWAVE WHIRLPOOL WMH32519HZ3 Arrived on site for microwave made a pop sound and now crackling sound when using. Inspected unit and work area. Gained access to diode and found grounded out with frame. Removed diode and installed new. Tested operation. All tested good.
RANGE WHIRLPOOL WFE505W0HB1 Arrived on site to replace previously ordered parts for range. Installed new wiring harness and attached power cord homeowner provided. Tested unit and found all is functioning properly at this time.
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site to replace previously ordered part for dishwasher. Replaced pump assembly and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.
REFRIGERATOR FRIGIDAIRE FGHC2345LF2 Arrived on site for Refrigerator randomly dispensing ice and water out of the dispenser door according to the customer. Upon arrival customer had stated that the unit was now dispensing water randomly out of the door as well as ice and that it was it occasionally happening at random times with no consistent pattern. Upon further inspection of the dispenser I was able to test to ensure that the icemaker Was making ice in the bucket was full and that when selected the dispenser would dispense cube and crushed ice. I was also able to verify that the water dispenser was working while on site and after running numerous back to back test I could not get the dispensers to randomly activate on their own.it is a possibility that the micro switch that activates the dispenser is sometimes getting stuck but switch never failed while on site.
REFRIGERATOR WHIRLPOOL WRS325FDAM01 Arrived on site for lights out in both sections . Found both led light assemblies had failed . Replaced both modules . Lights are normal now . No water leaks detected at time of service. Job complete.
DISHWASHER WHIRLPOOL MDB9959SKZ0 Arrived on site to install vent and deflector to resolve leak from front of unit. Retested on normal and unit is working as designed. Call complete.
REFRIGERATOR KITCHENAID KFXS25RYMS4 Arrived onsite for refrigerator not making ice. Upon arrival tested machine found machine not harvesting properly and not receiving voltage. Found ice machine was not plugged in correctly. Put connection in better unit harvested ice. Unit tested good no signs of leaks during service.
MICROWAVE WHIRLPOOL WMH53521HZ3 Arrived onsite to install previously diagnosed parts. I installed the lamp holder and control. I tested unit and is working as designed at this time. Job complete.
WASHER WHIRLPOOL WTW7040DW0 "Arrived on site to inspect washer for leaking, upon inspection found the housing leaking, replaced valve and housing, tested functions. No leaks found. Complete"
COOKTOP WHIRLPOOL JBS60DK4WW
WASHER WHIRLPOOL WFW560CHW0 Arrived on site , replaced dispenser . Ran diagnostics , all checked normal . Job complete no water leaks detected at time of service."
DISHWASHER MAYTAG WDF330PAHB2 Arrived onsite for dishwasher not turning on. Checked power to unit. Voltage to control but no response. Need to order correct control and Control panel. Office can prescreened for additional parts. Office to reschedule ; ordrng 1 W11087226 (control elec) and 1 W11095590 (console)
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived on site for icemaker not making enough ice.upon arrival ice bucket was about 20% full. Ice tray was full as well and I checked units diagnostics mode to see if any new error codes popped up. An e5 error indicating the ice bin thermistor was faulty. Checked thermistor and it had shorted out. Also ran test harvest on ice maker and units ice maker motor is starting to grind as well. Will need to return with ice maker and thermistor. ; ordrng 1 W10646867 (vent THERMISTOR) and 1 W11294907 (icemaker)"
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived onsite for door damage to panel. Looked at door panel. Saw dents in door. Replaced panel. No issues at this time. Job complete
REFRIGERATOR WHIRLPOOL ED5LTAXVL00 Arrived onsite to replace parts ordered. Replaced parts. Tested unit. Water was coming out of the water dispenser. Let tenant know to give ice maker time to make ice.
REFRIGERATOR JENN-AIR JB36NXFXRE01 Arrived onsite for the refrigerator lights not working. During testing found that one of the led lights is not working causing the other lights to not work. Replaced both led lights in the freezer and did not resolve issue. During installation of freezer door one of the screws stripped and I was not able to put back in will need to replace the freezer basket and screws to fix freezer door issue. Replaced one of the led lights in the refrigerator compartment and all lights started to work. Led light issue was resolved. Ordering parts for the freezer door issue. Office to schedule. Please put customer on cancellation list. ; ordrng 4 W10001190 (WASHER)s and 4 W10761334 (screw)s and 1 W10774209 (basket-fzr)
WASHER WHIRLPOOL GHW9400PW4 "Arrived on site and inspected washer and found very little flow from hot water. Replaced valve and cleared incoming water line of sediment by flushing. After replacement hot water pressure is normal and washer will complete a diagnostic cycle. No water leaks from connections at time of service, job complete."
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Arrived on site to inspect refrigerator ice maker not making ice. Upon further inspection, I tested temps in the FC=9 degrees. I found the ice maker arm in the off position. Placed it in the on position and the IM began to harvest. Once the water dispensed into the tray, it began to leak water at the front of the IM at the bottom right corner. The ice maker is sitting level as well. I removed and replaced the ice maker and tested. Unit is operating as designed. No further leaks observed during service, job completed. I contacted techline and spoke to Chris and advised of the history of this unit and repairs made, as well as repairs made today. Chris provided a file #7728853764"
ICE MACHINE KITCHENAID KUID508ESS2 "Arrived n site for ice machine leaking water. Performed diagnostics mode and tested operation. Monitored inlet valve and found no leaks detected. Pulled unit out and tested operation. Found unit leaking from external drain pump. Removed pump and installed new. Performed diagnostics mode, monitored operation and observed for possible water leaks. Called Whirlpool tech support and spoke with Destin (SR#772885669). All tested good, no water leaks detected."
WASHER MAYTAG MVWB835DW Arrived onsite for odor smell and water sloshing noise coming from washer. I ran a diagnostics cycle and all tests passed including the drain pump. I removed the tub ring to see if there was standing water but there was not. I found an old sock wedged between he basket and tub. I removed the sock. I advised the customer on some methods to get rid of the smells but assured them hat he water sloshing noise if the balancing water in the basket and is supposed to be there. Job complete.
REFRIGERATOR MAYTAG MFW2055FRZ00 Arrived on site for FRIDGE water/ice disp no operation. Found that there was air in the line and the valve was closer to the off position. Purged the water line and opened the valve all the way. Tested and water came out in a steady stream and is operating as designed. Both maintenance and renter were present to see the water dispenser operate as designed.
MICROWAVE KITCHENAID KMBP100ESS03 "Arrived on site to inspect microwave for not closing completely, replaced inner door, interlock and arm with no change, front left side of door is pushed in farther, with need slider and hinges. Please give 2 hours.; ordrng 1 2HOURS (2HOURS) and 1 461967750483 (SLIDER)"
RANGE AMANA AER6303MFS1 "Arrived on site for F9E0 error code, this error code in Notes a problem with incoming power/home wiring. Inspected range and did not see any problems with wiring at terminal block, or to control board. Took pictures. Set oven to broil and it is operating properly. Outlet behind range Could be the source of the issue and if it happens again recommend replacing power outlet. job complete."
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Arrived onsite for the refrigerator not cooling. During testing found that the refrigerator is not cooling compressor and all fans are not running. Tried to put refrigerator into diagnostics and it kept kicking itself out of diagnostics. Checked for voltage at the power cord and its good . Checked for voltage going to the main control and its good. Called tech line and we found that the harness coming from the liner to the door were crimp causing the no cooling issue and diagnostics issue.
COOKTOP JENN-AIR JIC4430XS00 "Arrived on site to inspect cooktop for not operating correctly, replaced thermal fuse and code was still present. Ordering module for ACU issue. Office to reschedule ; ordrng 1 W10607546 (MODULE )"
DRYER WHIRLPOOL WED560LHW0
REFRIGERATOR KITCHENAID KRSF505ESS01 "Arrived on site and found no ice production. Ran test 44 and icemaker does not harvest. Found several broken wires at the bottom of the freezer door. Entire freezer door will need to be replaced in order to correct issue. Include icemaker with parts order if customer wishes to continue with repair."
MICROWAVE WHIRLPOOL WMHA9019HZ1 "Arrived onsite to test unit for unit control having issues, tested unit found the door needs to be replaced, ordered door, office to reschedule.; ordrng 1 W11186019 (DOOR)"
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site to replace previously ordered parts for refrigerator. Replaced user interface, main control, and filter switch. Found no change and switch operation through diagnostics. Verified broken red and white wire running through cavity. Contacted tech line and spoke with Bruce,
ICE MACHINE KITCHENAID KUID508HPS00 "Arrived on site and inspected ice machine and found lower front panel is not on correctly. Remove panel and leveled ice machine properly and after reattaching it is now correct. No further repair is required at this time, job complete"
REFRIGERATOR KITCHENAID KRFC604FSS00 Arrived on site and found no refrigerant in sealed system. Pressurized system and used bubble solution on fresh food evaporator. Found evaporator has failed and is leaking. Unit will need both evaporators and compressor to repair. Office to schedule return services for 3 hours; ordrng 1 CNOTE (3HR SS REPAIR) and 1 W10865322 (evaporator) and 1 W11035643 (evaporator)
REFRIGERATOR AMANA ASI2575GRS05 "Arrived onsite for refrigerator not cooling. Took internal temperature. Freezer temp 4 degrees, fridge temp 44 degrees. Evaporator fan- good. Diffuser checks good also clear return air. Replaced control, turning off cooling prematurely. Tested unit and unit is cooling. If issue continues may need thermistor replaced. Job complete"
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived on site for refrigerator leaking water. Inspected unit and work area. Found gasket sagging at bottom of door. Found panel separated from door and not allowing gasket to stay in place. Will need to replace FC door. Will need to get authorization to continue repair. Office to schedule appointment when ETA is available on part. ; ordrng 1 SEENOTE (NEEDS AUTH & OFFICE TO SCH) and 1 W10919622/STAINLESS (FC DOOR )
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Arrived onsite for unit not having pressure while using water dispenser. Tested unit. Found that the water filter needs to be replaced. Once filter is put back in the water pressure drops once again.
COOKTOP JENN-AIR JED3430WS01 Arrived onsite for cooktop with burner failure. Upon inspection I found the RF burner closest to me is not working when the knob is turned. The surface hot light comes on but the burner does not get hot. I accessed and replaced the switch and the unit is now working as designed. Job complete.
REFRIGERATOR WHIRLPOOL WRT318FMDM05 Arrived onsite for unit not cooling once again. Tested unit. Found that the start device was no turning on. Replaced both star device and capacitor. Compressor clicked on. Let customer know to let unit cool for 6-8 hrs before notice if the cooling has resolved. No issues at this time. Job complete
RANGE WHIRLPOOL WFG515S0ES1 Arrived onsite for a range that the oven is clicking but the burner doesnt light. I tested the unit in bake and I could hear the high voltage sparking but it wasnt sparking at the ignitor. Removed the burner and inspected the ignitor and found it good. I reinstalled the burner and removed the lower drawer and tested the unit. I found the high voltage wire and ignitor connection bent to close to the burner causing the spark to jump. I straightened the connection out and tested. The unit worked as designed.
DRYER WHIRLPOOL WED8500DC4 "Arrived on site and inspected dryer with no power.Confirmed the complaint and found the breaker outside the residence was Tripps half way.I turned it of, then back on and unit tested as designed.Job complete"
DISHWASHER KITCHENAID KDTE334GPS0 Arrived on site to diagnose a dishwasher that is not filling with water. Repaired wiring and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
DISHWASHER KITCHENAID KUDJ230Y2 "Arrived on site for dishwasher broken dispenser, broken buttons and not drying. Tested and inspected unit and found failed dispensers, heating element and buttons. Ordering needed parts. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 4163587 (heater) and 1 4171641 (rinse disp) and 1 4172135 (pushbutton) and 1 9740170 (det disp) and 1 SEENOTE (OFFICE TO SCHEDULE )"
REFRIGERATOR WHIRLPOOL WRS325FDAB06 Arrived on site for refrigerator ice maker leaking on floor. Upon arrival customer informed that issue is ice buildup on FC floor. Tested and inspected unit and found failed drain tube. Ordering needed part. Office to schedule return trip. Instructed customer to keep close eye on unit to prevent more water damage.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 WP2304888 (fitting) and 1 WPW10153550 (extension)
WASHER MAYTAG MVWB835DW4 Arrived onsite for the washer not spinning properly. Ran diagnostics and found no issues. Found error code for overload. Replaced control and calibrated washer and all functions tested fine. Complete
COOKTOP WHIRLPOOL WCE77US6HS00 Arrived on site for damaged trim piece. Mounts underneath cooktop were not secured properly when I took the old cooktop out of the seating in the counter. Installed new cooktop and tested. All burners came on. Reinstalled mounts exactly how they were upon arriving.
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived onsite for the refrigerator not dispensing ice properly. During testing found that the solenoid is not working properly. Replaced solenoid and ice is being dispensed properly. Complete
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived on site to diagnose a refrigerator that is not producing ice or dispensing water. Tested unit and found bad filter in the unit preventing water flow. Homeowner will need to replace filter to complete repairs. No water leaks were found at time of service.
DISHWASHER WHIRLPOOL WDF331PAHS0 Arrived onsite to replace previously diagnosed parts. Replaced control and console. Tested unit and unit is functioning properly. Made recommendations for maintenance on install. Noticed the face of the dishwasher is not straight making the door slightly harder to close than normal.
DRYER WHIRLPOOL NED4655EW1 "Arrived onsite for dryer taking to long to dry. Upon inspection found that heating element had failed. Replaced element, tested unit and unit is functioning properly. Job complete."
RANGE AMANA AGR5330BAW3 Arrived on site to install previously diagnosed burner heads and caps. Removed failed parts and replaced with new. Tested unit and all operations are normal. No gas leaks present at time of service.
DISHWASHER KENMORE 665.12793K311 Arrived onsite for a dishwasher with the rack broken. I found the upper rack left adjusted broken causing the rack to fall. The adjuster needs to be replaced..; ordrng 1 WPW10462361 (adjuster)
OVEN WHIRLPOOL WOD51EC0HS01 Arrived on site and inspected lower oven issues.Disassembled and found the UI connector not seated into the plug properly corrected it and unit tested as designed.Job complete
DRYER WHIRLPOOL WED5100HW1
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived on site and installed previously ordered replacement adjuster.Reassembled and unit tested as designed.Job complete
ICE MACHINE WHIRLPOOL KUID508ESS2 "Arrived on site to inspect freestanding ice machine not making ice. Upon further inspection, I found the unit turned off. Customer advised that the unit would get hot and no ice would make. I turned the unit on and removed the grid cover and the unit began to dispense water into the reservoir and then it began to flow over the evaporator. While testing, I removed the condenser coil cover and found some lint/hair debris on the coils. Removed the debris and continued to test. I inspected the compressor and condenser fan and found the fan not operating. I found the condenser harness not fully engaged to the condenser fan. I fully plugged it in and the fan came on. Continued with testing and the unit made ice as designed. I advised the customer of my findings and recommended they keep the coils cleaned as often as possible due to them having pets. No water leaks observed during service, job completed."
REFRIGERATOR KITCHENAID KSSC42FTS04 "Arrived on site , replaced main control . All checked normal with unit . No water leaks detected at time of service.Job complete ."
REFRIGERATOR WHIRLPOOL WRF990SLAM00 "Arrived on site for refrigerator not making ice after previous service for fresh food evaporator. Measured temperature in ice container at 13.5°. Performed diagnostics mode and checked ice maker fault codes and found E2. Cycled ice maker found rotating and found stopped at home position. Found ice mild chipping. Cycled water and found fill tube frozen. Tested fill tube heater and found opened. Removed fill tube and ran fill cycle. Found inlet valve working. Tested voltage to,heater and found 120 volts. Will need to replace heater and recommend to replace ice maker, due to ice maker mold chipping. and 1 WPW10554299 (FILL TUBE HEATER) and 1 WPW10764668 (ICE MAKER)"
REFRIGERATOR WHIRLPOOL KRMF706ESS01 Arrived onsite for a refrigerator with the ice maker not working and the RC is not cold. I found the RC coil frosted over and the FC temps not cold enough for the ice maker to harvest due to the frosted coil. I found the RC evaporator fan shorted out and not running correctly. The fan and harness needs to be replaced. I removed all of the ice and frost. I replaced the fan and harness assembly. I tested the unit and found it working as designed. I explained to the customer that there was a possibility that the UI would need to be replaced if the unit wasnt defrosting. I explained to the customer where to look and check the coil in 7-10 days. Call complete.
DISHWASHER JENN-AIR JDTSS247HS0 "Arrived on site to inspect dishwasher intermittent operations. Upon further inspection, the customer advised that the unit will wash just fine, but the dispenser wont open or the unit will stop without finishing. I placed the unit in diagnostics showing error code F2E1. Cleared the code and continued with testing. During testing, I attempted to advance through testing and the unit would not advance. Attempted to reset the unit and retested and it continues to show the error code. I am ordering the main control and console and the office will return schedule return service due to parts being OOS. No water leaks observed during service.; ordrng 1 W11308807 (cntrl-elec) and 1 W11337647 (CONSOLE)"
OVEN GE JGB916SEK4SS "Arrived onsite to test unit for unit not heating, test unit found bad igniter, replaced igniter, unit working properly, job complete."
DISHWASHER KITCHENAID KUDS30FXSS5 "Arrived on site to diagnose dishwasher that had a melted control. On arrival examined unit and found that the control had melted through, and wiring harness was burnt and separated as well. Call complete."
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived onsite for dishwasher with no power. Upon inspection found faulty control. Replaced control tested unit and unit is functioning properly.
REFRIGERATOR KITCHENAID KRFF507HPS00 Arrived onsite for a refrigerator with the lights out in the upper part of the RC and the FC. I found the FC light defective with 15VDC to it. I replaced the FC LED module and tested. All the lights are working as designed. Call complete.
DISHWASHER WHIRLPOOL WDT720PADM2 "Arrived onsite for unit not filling with water. Water to unit was previously shut off and the noise was coming from a dry valve. With maintenance correction, I ran diagnostics cycle and normal cycle and both completed without issue. No leaks present at at this time. Job complete"
DRYER WHIRLPOOL MED6230HW1 Arrived on site to diagnose a dryer that is not running auto cycles. Found loose connection in sensor harness. Rewired unit properly and tested unit. Found all is working properly at this time.
MICROWAVE WHIRLPOOL WMH53521HZ "Arrived on site and found customer has replaced lightbulb but it is not working. Removed lower panel and found loose connection at housing. After resetting it lightbulb is now working properly, job complete"
REFRIGERATOR KITCHENAID KRFF507HPS00 Arrived on site to diagnose a refrigerator with lights that are not working. Tested unit and found lights on both LED circuits not functioning indicating failed control. Control will need to be replaced to complete repairs. Also bringing LED modules on return trip in case needed.; ordrng 1 W11224256 (BOARD)
REFRIGERATOR KITCHENAID KRFF507HPS00 "Arrived on site to inspect refrigerator lights not working. Upon further inspection, I found the FC light not working. I removed and replaced the light assembly and tested. Unit is operating as designed. No water leaks observed during service, job completed."
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site to install previously diagnosed control and harness. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
MICROWAVE KITCHENAID KBMS1454SSS1 "Arrived on site to diagnose microwave that is not running. Performed diagnosis and found fuse bad. Replaced fuse and retested and all is now working as designed. Call complete."
REFRIGERATOR KENMORE 106.5112921 Arrived onsite for the refrigerator not cooling. During testing found that the freezer Evaporator is frozen solid. Causing the issue. Complete
REFRIGERATOR WHIRLPOOL WRS588FIHV00 Arrived onsite for refrigerator freezing things in the RC upon inspection I found some foods frozen on the right side of the RC. I tested the baffle through diagnostics and I found it sounded very scratchy and would open and close when it was supposed to be just closed. I replaced the baffle control UI and HV control. The baffle no longer sounds loud or scratchy and the unit is working as designed. I raised the RC temp 2 degrees to see if that helps. Advised customer to monitor unit and let us know if it still freezes food in the RC. Job complete.
VENTHOOD KITCHENAID KVUB606DSS1 "Arrived on site and called tech line JK #7728855791. Unit has 10 pin female connections and the new display has an 8 pin male connection. Part will need to be sent for product review with photos of new connector, old connector and serial plate. ; ordrng 1 RESEARCH (DISPLAY )"
COOKTOP KITCHENAID KCGS556ESS02 Arrived onsite for middle burner rusted. Upon arrival found burner and holder rusted replaced both and tested all tested good. new ordering burner top. Office to reschedule.; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W10811958 (BURNER CAP)
DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived on site to inspect dishwasher for drain and dispenser issues, found bad tubing behind drain causing backup, moved down tubing and water rushed out of drain line, checked all parts of dispenser on board and found no issues. Tested unit twice for drain issues and found none. Compete"
RANGE WHIRLPOOL WFG515S0ES0 Arrived onsite for bake element not igniting. Upon arrival found bake element had gas and spark tested good but wasnt staying ignited. Tested module and found module tested bad replaced module and tested unit multiple times unit ignited and stayed ignited. Tested unit on bake tested good. Job Completed.
WASHER MAYTAG MVWB765FC3 "Arrived onsite to test unit for unit leaking water into the drum, test unit, found faulty water valve, replaced water valve, test unit, unit working properly, no leaks at this time, job complete."
REFRIGERATOR MAYTAG MFD2562VEM11 "Arrived on site to diagnose refrigerator that had some frost building, and no light. On arrival found a tiny bit of ice on the top edge of the freezer door, and no light on. Found the door switch had ice in it and was frozen. Wiped off tiny bit of frost and removed ice from door switch. Door likely wasnt fully closed as customer said frost disappeared within a couple days. Retested and all is working as designed. Call complete."
DRYER WHIRLPOOL MEDB835DW4 Arrived onsite for dryer not operating and no power. Pop inspection I found the unit dead and not responding to touch. I unplugged the unit and back in and the UI powered on. I ran a diagnostics test and found fault codes for ACU communication failure to UI. I also found a stored code for power failure with the unit losing voltage on L2. I tested the terminal block under a load and got faulty readings with L2 to common showing 17V when it should be 120V. I tested the continuity of the power cord and it tested good. I ran the dryer and barely wiggled he cord and the power turned off. I advised the customer to have the dryer outlet inspected by an electrician. But as it was running I noticed it started to heat and work as designed.
DRYER MAYTAG MEDC465HW0 Arrived on site and inspected dryer not heating.Confirmed the complaint and found the connection to the heating element not connected properly causing the intermittent heating issues.Corrected the issue and unit tested as designed.Job complete
DRYER MAYTAG MEDZ600TW1 "Arrived onsite to test unit for unit not drying, test unit, found unit heating correctly and unit running full cycle, advised customer there may be an air flow restriction in vent running from unit, job complete."
DISHWASHER KITCHENAID KDTE334GPS0 "Arrived on site to inspect dishwasher not operating. Upon further inspection, the customer advised that they had set the unit to wash and pressed start, the unit shut off and would not come back on. They advised that they checked the breaker and it was still on. I checked the junction box for any loose connections and all was good. I placed the unit in diagnostics show no error codes and tested. Unit operated as designed. I removed the outer door panel and inspected the main control and console and all looked good. Tested voltage at the control and got 123V. Due to the intermittent loss of power, I removed and replaced the main control and retested. Unit is operating as designed. No water leaks observed during service, job completed."
RANGE WHIRLPOOL WEE510S0FS2 "Arrived on site for controls not reading . Found relay on control burned . Terminal block looks good . Replaced control ,tested unit . All checked normal . Job complete ."
WASHER MAYTAG MVWX655DW1 On site for a washer that was making a grinding noise during the spin cycle after a previously installed gear case was installed. Upon arrival I found that the new gear case has gone defective and was causing a loud screeching noise about 10 to 15 seconds into the spin cycle I tested the unit for you to times both with the belt off and the inner tub out of the unit to see if anything else couldve been causing the issue. I replaced a new gear case and retest in the unit and found that it is now functioning as designed with no squealing during the spin cycle anymore. Call complete
REFRIGERATOR WHIRLPOOL KRMF706ESS01 "Arrived on site and replaced warped pantry UI diagnosed on previous visit, after replacement it is operating properly, job complete"
WASHER WHIRLPOOL WFW6620HC0 Arrived onsite for unit not powering on. Tested unit. Would not turn on. Flipped breaker. Tested unit. Unit turned on. No issues at this time. Job complete
ICE MACHINE KITCHENAID KUIC15PHZS0 "Arrived onsite for the ice machine not making ice properly. Ran diagnostics and found that the pump , sensor and valve are not working properly causing the issue. Complete"
REFRIGERATOR WHIRLPOOL GZ25FSRXYY0 "Arrived on site to inspect refrigerator ice maker not working and water dispenser slow. Upon further inspection, I tested the dispenser and the water dispensed very slowly. I removed the filter and placed my bypass in the filter housing and retested the dispenser and there was some change. I tested the ice maker and it failed to harvest or dispense water. I found the fill tube frozen. Cleared the ice and retested and it continues to fail. No water leaks observed during service, job completed."
REFRIGERATOR WHIRLPOOL WRX986SIHV00 "Arrived on site to replace previously ordered parts for refrigerator. Replaced fan motor, main control, and user interface, and tested unit. Found all is functioning properly at this time. No leaks were found at time of service."
REFRIGERATOR WHIRLPOOL WRF555SDFZ01 "Arrived on site to inspect refrigerator ice maker not making ice. Upon further inspection, I tested temps in the FC=8 degrees. I found the ice maker had stopped mid-cycle due to a piece of ice getting wedged during harvest. I attempted to start the motor with my jumper wire at points T-H and it failed. I removed and replaced the ice maker and cycled power to the unit. Ice maker began to operate as designed. No water leaks observed during service, job completed."
WASHER WHIRLPOOL MVWC465HW2 Arrived on site and inspected washer not starting.Confirmed the complaint and found the control was defective.Removed and replaced it.Reassembled and unit tested as designed.No leaks.Job complete
DISHWASHER KITCHENAID KDTE204KWH0 "Arrived on site , ran diagnostics. Got fill error code . Unit passed diagnostics wash . Heater didnt come on . Ordering control . No water leaks detected at time of service. Call to set return .; ordrng 1 W11462456 (DRAIN ) and 1 W11462460 (CONTROL)"
RANGE MAYTAG MER6600FZ1 Wrapped on site to install previously diagnosed parts. Inspected unit and work area. Replace control and tested unit. Unit is working as designed. Call complete.
RANGE WHIRLPOOL WFE535S0JZ0 Arrived on site for arrange that was making a loud sound during a convection oven baked. Inspected unit and work area. Found noise immediately when turning on the convection bake sounded like a rattling. Removed front cover and found no obstruction. Removed back cover and found a wire connector rubbing up against the convection fan in the back causing the unit to rattle when in use. Moved wire connector out of the way of the convection fan and tested unit. Unit was quiet and is working as designed. Call complete.
WASHER WHIRLPOOL WTW8500DC5 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced control and tested unit youre not a test. Did it rain as designed.Call complete.
WASHER WHIRLPOOL WED5620HW0 Arrived onsite for unit not working once again. Tested unit. Unit would not power on. Called Techline. Suggested to change control panel. Got Sr#7728858587. Ordered parts. Rescheduled with tenant. Requested 2MAN; ordrng 1 REQUEST (2MAN) and 1 W11331275 (CONTROL BOARD ) and 1 W11378949 (CONTROL PANEL) and 1 WP3397659 (block-term)
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Arrived on site to install previously ordered part.Removed and replaced the main control board .Job complete"
MICROWAVE WHIRLPOOL WMH31017HS6 Andy with Whirlpool tech line SR#7728855019Arrived on site for microwave still coming on. Called tech line and they explained this was normal due to the NTC (thermostat) reading heat from the oven while customer cooks. Went over these specifics and why the fan comes on with customer. Explained it would be best to turn on the fan while cooking in the future to avoid the fan randomly turning on. Job complete
WASHER WHIRLPOOL WTW4816FW2 "Arrived on site for washer making a humming sound durning agitation cycle. Inspected unit and work area. Found unit unleveled. Performed diagnostics mode and checked fault codes history. Found no fault codes. Ran automatic test cycle and monitored operation. Inspected gearcase and pulley. Leveled unit. Performed manual test mode, tested heavy agitation and fast spin. All tested good, no water leaks detected. Spoke with customer on user care guide."
RANGE WHIRLPOOL WFG550S0HZ2 Arrived on site for warming drawer not closing flush. The glide on the right side when facing the warming drawer was a bit chewed up. The customer had concerns of the drawer being higher on the left side when it was closed. I removed and replaced the glides on both sides of the drawer. Once new glides were installed the homeowner agreed it was an improvement over the previous way it closed. Homeowner understands the drawer is not on railing with wheels so it doesnt sit square at all times when opening and closing. Job complete.
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 Arrived onsite for a refrigerator with water not flowing out of the dispenser correctly. I found the water flowing very slowly out of the dispenser. I removed the filter and found the water flowing correctly. I advised the customer to replace the filter. Call complete.
DRYER WHIRLPOOL WED8500BC0 Arrived on site and tested operation. Found catch has failed causing door to not stay shut. Installed new catch and tested operation. Unit tests good. Job complete
COOKTOP KITCHENAID KGCU467VSS01 "Arrived on site to install previously diagnosed parts to resolve left front burner not igniting. Confirmed that ignition module is needed. Attempted to access ignition modules, but found that the pipe from the cooktop case is installed in a support beam with a hole too small to allow the unit to come out. Regulator valve will have to be removed in order to remove the cooktop from its cavity, however there is no shutoff for the gas valve in the house, and gas company will have to cut gas for the house. Customer will have to follow up when gas is turned off, and we will have to remove the regulator to move the cooktop out. Customer request DZO or BCO to install parts. Office to schedule return visit when customer has gas shut off. Also found that conversion for LP has already been performed, and burners that had larger orange flames had the burner caps off center. Centered caps and flame returned to normal. Rear center flame is a bit higher, but has appro
RANGE JENN-AIR JDRP548HL00 "Arrived on site to inspect cooktop for sputtering flames, replaced both simmer and high orifice and checked for all functions, no problems found. Customer confirmed it worked. Complete"
ICE MACHINE WHIRLPOOL KUID508HWH00 Arrived on site for ice machine making loud noise during drain cycle. Upon arrival I ran a diagnostics and found no error codes then proceeded to run a test to see how draining operated. I found that the noise customers are hearing is the echo of the water draining out through drain pipe under ice machine. Recommended to customer that they hire a plumber to see if they can better insulate the drain line under unit to keep it from making any more noise. Unit is functioning as designed call complete
REFRIGERATOR WHIRLPOOL WRF555SDFZ00 "Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, the customer advised that the IM stopped working for approximately 8-10 days then it started working again. I test3d temps in the FC=9 degrees. I removed the ice bin and it was full of ice. When I went to test the IM, it began to harvest on its own then dispensed water into the tray. Due to the intermittent operations, I removed and replaced the ice maker and cycled power to the unit to reset the control. Ice maker is operating as designed and unit is operating as designed. No water leaks observed during service, job completed."
WASHER MAYTAG MVWB865GW0 Arrived on site for washer that would make beeping and audio tones and not let the customer select their cycle. Upon arrival I ran a diagnostics on the unit and as soon as it went to show me the F to air code it had it stopped prematurely and did not allow me to figure out what the other half of the cod. During a test cycle I should also be able to manually select an auto test and each time I went into the diagnostic cycle it would automatically try to run an auto test without my input indicating that there is a stuck button somewhere in the UI not allowing proper reading and input interpretation.; ordrng 1 W11135391 (console)
WASHER WHIRLPOOL WTW5105HW0 Arrived onsite to install previously diagnosed parts. Inspected unit and work area. Went to replace console and found consul did not include electronics. Parts breakdown was a little confusing and found electronics are separate from the actual consul. Ordering user interface electronics and office will need to contact customer about reschedule date due to out of stock in PSP item.; ordrng 1 W11478519 (UI)
DISHWASHER WHIRLPOOL WDF310PLAW1 "Arrived on site to install previously ordered parts.The part most needed was the drain pump, which I failed to bring with me.Office to reschedule the appointment.Needs more work ; O-emld tckt"
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site for a dishwasher that wont spray either spray arm. Inspected unit and work area. Placed unit and service diagnostics and found an F4 E3 (wash motor not running) and F6 E1 (no/low water) error codes. Cleared error codes and tested unit in an auto test. Found unit would fill but motor would not recirculate water. Did find unit has a drain hose going uphill into a garbage disposal causing water to run back into the unit. Ordering pump and motor and advise customer to adjust their drain hose to avoid backflow back from the garbage disposal.
OVEN KITCHENAID KEBS208SSS00 Arrived on site and inspected ovens and found they are not heating. Disconnected power at breaker and uninstalled ovens and found thermal fuse is good. After reinstalling and reconnecting to power ovens are now heating properly and observed them reaching preheat temperature. Recommended to homeowner that breaker be inspected by an electrician.
MICROWAVE MAYTAG MMW9730FZ05 Arrived on site and removed inner door. Found hinges have proper tension but the inner door is warped. Installed new inner door and verified proper contact with switches. Found cavity light has failed due to previous door being warped and light would not turn off. Unit will also need new light to repair. Office to schedule return services ; ordrng 1 W10886919 (lmp-basles)
MICROWAVE WHIRLPOOL AMV2307PFB "Arrived on site to inspect microwave for not heating, upon arriving customer was not home, landlord next door spoke with me and was able to get closing date, spoke with customer on the phone and they stated the mic heats when door is pushed in correctly, ordering interlocks, office to reschedule ; ordrng 1 W11433682 (INTERLOCK) and 1 W11433683 (INTERLOCK )"
FREEZER WHIRLPOOL WRT112CZJB00 Arrived on site and tested operation. Found fans running but unit is not cooling. Accessed evaporator and found frosting only at capillary tube connection of evaporator. Unit has failed sealed system. Parts are expart and unit has R600 refrigerant. Office to submit claim to whirlpool.
REFRIGERATOR WHIRLPOOL WSF26C2EXY02 Arrived on site for refrigerator ice buildup. Tested and inspected unit and found sheet of ice on bottom of FC due to clogged drain tube. Removed ice and unclogged drain tube. Reassembled and tested unit. All operations are normal. No water leaks present at time of service. Instructed customer on use and care and practice for best performance.
WASHER ADMIRAL ATW4470TQ0 Arrived on site for washer draining into bath tub. Upon arrival customer informed that issue is when unit drains her bath tub fills with water from drain. Inspected and found issue is with plumbing. Customer will need plumber to come fix issue. Instructed customer on use and care and practice for best performance on unit. No water leaks present at time of service.
DISHWASHER WHIRLPOOL WDF330PAHS1 Arrived onsite for dishwasher not getting water coming into the unit. Upon inspection I found the inlet valve not letting water in. I found a spoon wedged underneath the float switch causing the float switch to stay in the up position and not letting water in. I removed the spoon and ran a diagnostics cycle. The unit is working as designed and no leaks were detected during time of service.
REFRIGERATOR WHIRLPOOL ED5FHAXSL01 Arrived on job for complaints of temperature too cold in refrigerator section. Recommend replacement of thermostat. ; saved tckt
OVEN WHIRLPOOL WFE525S0HS0 Arrived on site and installed new control. Tested operation and found unit working properly. Job complete
REFRIGERATOR WHIRLPOOL WRT138FZDM00 Arrived onsite for unit leaking in to refrigerator. looked at unit. Found that ice maker arm was not placed right to shut off the water for the ice maker. Re installed arm to unit. Tested unit. Unit test good. No issues at this time. Job complete
WASHER WHIRLPOOL WFW5620HW0 Arrived onsite for washer not getting any power. Tested unit. Would not turn on. Found that breaker was flipped off. Flipped breaker back on. Tested unit. Unit test good. No leaks at this time. Job complete
OVEN KITCHENAID KOSE500ESS04 Arrived onsite for wall oven with fan making loud noise. Upon inspection I put the unit into diagnostics and activated the fans. On high speed the cooling fan makes a whirling sound and doesnt sound consistent with the noise fluctuating up and down. I replaced the fan blower in attempt to remedy the noise but it did not. I am ordering the main control for the repair. Control (W11179310) ; ordrng 1 W11179310 (cntrl-elec)
REFRIGERATOR WHIRLPOOL WRS325SDHZ04 Arrived onsite for refrigerator making unusual noises. Upon inspection I could not hear any abnormal noises. I attempted to move the refrigerator in all directions in attempt to recreate the noise but could not. I accessed the evaporator fan assembly to inspect for ice or obstructions while I was in the FC I noticed a slight buzzing or rattling noise from the compressor due to my weight being in the FC I accessed the compressor and added a pad between the compressor and chassis of the unit. I still could not get the unit to recreate any noise other my weight being inside the FC. I also noticed the customer had tile floor with deep grout joints. The unit could be resting in those joints causing it to be un level. I advised the customer to monitor the unit and take a video or recording of the noise and try and pin point the location if it returns. Job complete.
REFRIGERATOR ADMIRAL HMG521537 Arrived onsite for refrigerator loosing cool in the RC. Upon inspection I found the RC at almost room temp and the FC at about 20 degrees. I accessed the evaporator and found the evaporator frozen in a block of ice. I tested the defrost timer and found one of the sores disconnected I tested the continuity at he timer and got some weird fluctuating readings. I tested continuity at the thermostat and it tested good. I checked the heater and it showed open when it should have showed closed. Due to the defrost timer being so old I am recommending replacing the defrost timer and heater to return unit to normal operation. Ordering heater (WP61001846); ordrng 1 WP61001846 (heater- de)
VENTHOOD IKEA IH6302YS1 "Arrived on site for customer complaint of right side light not working, found broken light bulb housing. See pictures ; ordrng 1 CNOTE (PARTS RESEARCH ) and 1 CNOTE (OFFICE TO RESCHEDULE )"
WASHER MAYTAG MHW5630HC0 Arrived onsite for the washer not spinning clothes dry. Replaced tub and basket assembly and rotor and stator. Washer tested good no leaks detected complete
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 Arrived onsite for right hand door having a dent. Looked at door. Found dent. Replaced door. Tested unit. Unit test good. No issues at this time. Job complete