We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS00
Near Lakeway, TX 78734
Kevin
Job Details: 10/06/2022
"Arrived on site and found fresh food evap cover is frosted over, refrigerator will need to be defrosted before next visit on return visit replace fresh food evap cover and control if 600 on 128 must be 700 or higher.; O-emld tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Austin, TX 78738
Kevin
Job Details: 10/06/2022
"Arrived on site and inspected refrigerator and found half of the freezer evaporator is frozen over. Tech line was unavailable during this time. But spoke with them later in the day they recommended replacing by metal with part 2182381, SR 7734761682; ordrng 1 2182381 (Bimetal) and 1 W11566475 (Evap harness)"
We serviced a
WHIRLPOOL RANGE
Model KSGG700ESS3
Near Austin, TX 78704
Wesley
Job Details: 10/06/2022
Arrived onsite and found broken door glass. Ordering door glass W10902192. Office to reschedule ; ordrng 1 W10902192 (Door glass)
We serviced a
WHIRLPOOL DRYER
Model WED5000DW
Near Austin, TX 78729
Maurice R
Job Details: 10/06/2022
"Arrived onsite for dryer not heating. On inspection the air flow was good, gain access to the back in found the high limit cutoff was bad. It showed OL on my meter. I by passed it with jumper in test the unit and the heating element came on. Ordering part 279816. Office to reschedule with CX. ; ordrng 1 279816 (Hi limit kit)"
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX535HPS00
Near Round Rock, TX 78681
Maurice R
Job Details: 10/06/2022
Arrived onsite for IM not working correctly. On inspection found that the compressor was extremely hot to the touch. Took the front panel off found the coils were dirty. Check the fan in it was operating correctly. CX said that when she powers the system off and turns it back on it makes ice correctly for a few hours before it starts make ice cubes that are sub par. No leaks detected during service.; ordrng 2 Servicehours (2 hours to service the unit)s and 1 WP2313624 (Condenser) and 1 WPW10605286 (Compressor kit) and 1 WPW10200037 (Dryer) and 1 W11387394 (Fan motor)
We serviced a
WHIRLPOOL COMPACTOR
Model KTTS505ESS0
Near Hutto, TX 78634
Gerry C
Job Details: 10/06/2022
"BT arrived on site to inspect trash compactor. The ram was broken and hanging down. This would not allow the door to fully open. I tried to pull the unit out from under the counter but was unable to without damaging the cabinet or flooring. I instructed CX that part of the trim above the unit would have to be removed before we can remove and service the unit. I am ordering a ram, office to schedule service. ; ordrng 1 WP9871251 (RAM)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Round Rock, TX 78665
Gerry C
Job Details: 10/06/2022
"BT arrived on site to inspect cooling issue. I plugged the unit in and the compressor made a loud buzzing sound and would not run. I tested the amp draw on the compressor and I found an amp draw of 9.2 amps until the start device kicked off. I tested with a good start device and found the same amp draw as the other start device. The rotor is locked and I am ordering R600 compressor, access valve, and dryer. No water leaks found during service.; ordrng 1 Nitrogen (Nitrogen) and 1 R600KIT (R600 KIT) and 1 WPW10143759 (Uv drier) and 1 W10913906 (Access valve) and 1 W11635510 (Compressor)"
We serviced a
WHIRLPOOL RANGE
Model WFE775H0HZ4
Near Round Rock, TX 78665
Gerry C
Job Details: 10/06/2022
BT arrived on site to inspect range. Upon inspection I found multiple sections of the door damaged. Office to order parts and schedule service. ; ordrng 1 W11107877 (Handle) and 1 W11106273 (Door assembly) and 2 W11379948 (Spacer)s and 1 W10902192 (Liner) and 2 W10813139 (Support)s and 1 W11182113 (Vent trim)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near Killeen, TX 76549
Tyler
Job Details: 10/06/2022
"Arrived on site for refrigerator not cooling properly.upon arrival found unit was at 2/38 in both compartments. Found thermistor in rc not reading correct resistance readings per temp in unit. Also found fc thermistor not placed in proper place on evap coil and moved thermistor to proper low side area of coil. replaced rc thermistor and informed customer to allow 24 hrs to allow temps to stabilize, call complete ; ordrng 1 WPW10384183 (Thermistor (dont order, Tg truck stock))"
We serviced a
JENN-AIR VENTHOOD
Model JXW8536HS1
Near Austin, TX 78738
Leonardo
Job Details: 10/06/2022
Arrived on site to test unit for fan not turning on or something times it gets stuck just in low speed when on high. Test unit and found and relay control board ordering new control board W11293971 office to reschedule. ; ordrng 1 W11293971 (Control board) and 1 2hours
We serviced a
WHIRLPOOL WASHER
Model MHW8630HC4
Near Georgetown, TX 78633
Lou
Job Details: 10/06/2022
"Arrived on site to inspect washer leaking water. Customer advised the unit was leaking from the back on the right side as they had towels under the unit on the right side. Due to the way the unit is installed, I pulled the unit out onto my oven dolly as far as I could and was unable to get access to the back panel due to the hot water hose being too short (photo). I removed the top panel and tested the unit in diagnostics and it operated as designed with no leaks. I removed the front panel and inspected the inner cabinet and found dry water spots at the back right corner. I found a vent tube at the back right corner of the tub that was open ended. After further research, I found a service pointer (W11616794 Rev A) which indicated that there should be a vent on that particular hose (W11599075). I am ordering the vent and requested that the customer have the unit accessible upon return service. Unit placed back in its spot and no water leaks observed during service. Office to schedule return service ; ordrng 1 W11599075 (Vent)"
We serviced a
WHIRLPOOL RANGE
Model KFEG504KPS1
Near Killeen, TX 76549
Tyler
Job Details: 10/06/2022
Arrived on site for range not allowing front right burner to turn on. Upon arrival confirmed issue. Found stable power connection to switch but switch not sending power to element. Found not burnt/damaged wiring and element oil was still intact and undamaged. ordrng 1 W10857622 (Infinite switch (FR))
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Bastrop, TX 78602
Matthew
Job Details: 10/06/2022
"Arrived onsite for washer excessively shaking and noise. Upon arrival inspected unit. Put unit in diagnostics and found no stored error codes. Ran auto test and could hear rattling noise during spin. Removed agitator and tested spin. Could see basket wobbling while spinning and rattling noise was still present. Due to basket not spinning tru, ordering basket for replacement, gearcase and hub. Office to reschedule.; ordrng 1 W11172199 (Basket) and 1 W10528947 (Hub)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Cedar Creek, TX 78612
Matthew
Job Details: 10/06/2022
"Arrived onsite for refrigerator not operating. Upon arrival unit was unplugged. Power unit and tested. Found compressor cranking and burning out. Need compressor replacement. Ordering compressor, dryer, access valve, nitrogen and r600 kit. Customer inquiring on wait times. No ETA on compressor. Customer has special circumstance at home and will reach out to Whirlpool. Gave customer service contact info. Office to reschedule when parts are available. ; ordrng 1 W11635510 (Compressor) and 1 WPW10143759 (UV dryer) and 1 W11506635 (Access valve) and 1 Nitrogen (Nitrogen) and 1 R600kit (R600 kit)"
We serviced a
JENN-AIR OVEN
Model JJW2830DP01
Near Austin, TX 78733
David S
Job Details: 10/06/2022
Arrived on site for wall oven showing error code f2e1 stuck key. I found the lower oven key not responding. I found the unit throwing the code randomly. I am ordering the console to complete the repair. The office will reschedule.; ordrng 1 W11236888 (UI)
We serviced a
WHIRLPOOL WINE COOLER
Model JUWFL242HX00
Near Austin, TX 78746
David S
Job Details: 10/06/2022
Arrived on site for wine cooler warming up. I inspected the unit and work area. I found the unit powered off. I turned the cooling back on. I found the condenser fan running. I found the compressor coming on and the evaporator fans turning on. I placed my thermal couple next to the evaporator air flow. I found no change in temperature after 15 minuets. I am ordering a sealed system repair. The unit still has sealed system coverage. The office will reschedule.; ordrng 1 W11360594 (Compressor) and 1 W11506635 (Access valve) and 1 Uvdryer (Uv dryer)
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Briarcliff, TX 78738
Leonardo
Job Details: 10/06/2022
Arrived on site to test unit for console locked. Tried to unlock console and not unlocking. Tried resetting the unit by turning power off and still not unlocking. Will order new console W11296171 office to reschedule ; ordrng 1 W11296171 (Console)
We serviced a
WHIRLPOOL WASHER
Model WFW75HEFW0
Near Austin, TX 78747
Scott
Job Details: 10/06/2022
"Arrived on site for washer grinding during spin cycle . Ran diagnostics and drain and spin with load of towels . Found unit slow to drain and making noise in spin cycle . Ordering tub assembly, stator , rotor , drain pump. Will need 2nd man and weight 2 hrs . Need AUTHO . No water leaks detected at time of service. Call to set return ; ordrng 1 W10901030 (Tub and basket) and 1 W10870751 (Stator) and 1 WPW10544980 (Rotor) and 1 2ndman and 1 Weight2hrs and 1 Autho"
We serviced a
KITCHENAID OVEN
Model KOSE500ESS20
Near Austin, TX 78749
Scott
Job Details: 10/06/2022
Arrived on site for wall oven throwing 2-1 error code. Ran diagnostics confirmed error . Found oven light would some times respond to touch commands. Door switch is functioning properly. Ordering UI. Call to set return ; ordrng 1 W11304093 (Ui control)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near New Braunfels, TX 78132
Andrew
Job Details: 10/04/2022
Arrived on site and replaced heating element per special project. Unit working as designed. No leaks detected. Job complete.
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Canyon Lake, TX 78132
Andrew
Job Details: 10/04/2022
"Arrived on site to test unit for not drying properly. Found vent hose was pinched and clogged with lint and dryer sheets. Removed obstruction and rerouted hose, unit working as designed. Job complete."
We serviced a
KITCHENAID ICE MACHINE
Model KUID308HPS01
Near New Braunfels, TX 78132
Andrew
Job Details: 10/04/2022
"Arrived on site to test unit for no ice production and weird smell. Found evap was leaking. Customer stated she will be contacting Fergusons for replacement as unit has not been functioning since day one. If proceeding with repair would recommend sealed system. Compressor, evap, drier and access valve would be needed as well as 3hrs."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM01
Near Canyon Lake, TX 78132
Andrew
Job Details: 10/04/2022
"Arrived on site to test unit for RC not cooling properly. Found evap cover frosted over and air vents frozen over. Thawed air vents and ran diagnostics. All functions working as designed. Found top left RC gasket was not sealing properly. Formed gasket with heat gun, unit working as designed. Job complete."
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Canyon Lake, TX 78132
Andrew
Job Details: 10/04/2022
"Arrived on site to test unit for broken glass door. Found inner glass broken. Replaced glass, unit working as designed. Job complete."
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JS1
Near Marion, TX 78124
Andrew
Job Details: 10/04/2022
"Arrived on site to test unit for no power. Found breaker was tripped. Reset breaker, unit working as designed. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Pflugerville, TX 78660
David S
Job Details: 10/04/2022
Arrived on site to replace the freezer door. I inspected the unit and work area. I replaced the freezer door. I tested the water dispenser and the ice maker. I found both working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT312CZJW00
Near Round Rock, TX 78664
Cliff
Job Details: 10/04/2022
Arrived on site to replace previously ordered parts for refrigerator. Tenant stated property management company cancelled appointment and is replacing refrigerator.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Austin, TX 78754
Wesley
Job Details: 10/04/2022
Arrived onsite for dryer timer not moving to finish except on timed dry. Replaced the timer. Unit is now operating as designed. All checks good. Advised customer on repair. Called safety sr#7734705335
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Austin, TX 78723
Wesley
Job Details: 10/04/2022
"Arrived onsite and replaced reed switches. All checks good, unit is now operating as designed."
We serviced a
WHIRLPOOL RANGE
Model KFGC506JSS01
Near Austin, TX 78756
Wesley
Job Details: 10/04/2022
Arrived onsite for ongoing vibration and adjusted dampening kit and tightened back panel. Now noise is completely eliminated. All checks good. Unit is now operating as designed.
We serviced a
AMANA DISHWASHER
Model ADB1400AGB3
Near Austin, TX 78753
Wesley
Job Details: 10/04/2022
Arrived onsite onsite and found unit with f7 e1 error. Reset control and verified heater is working now in diagnostics. Provided instruct to customer tenant on operation of dishwasher. All checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM09
Near Austin, TX 78753
Wesley
Job Details: 10/04/2022
"Arrived onsite and found unit leaking intro freezer cabinet because the ice maker fill spout was not fully engaged with the cup. Corrected, unit is now operating as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Austin, TX 78745
Joe Z
Job Details: 10/04/2022
Arrived onsite to install previously ordered parts. Replaced fabric softener dispenser. Test unit on diagnostics. Unit is operating as designed without leaking. Recommend to customer to dilute fabric softener with water with this particular unit. No leaks present at this time. Job complete.
We serviced a
KITCHENAID TRASH COMPACTOR
Model KUCS03FTPA0
Near Austin, TX 78732
David S
Job Details: 10/04/2022
Arrived on site for trash compactor not compacting. I inspected the unit and work area. I found the compactor ram stuck in the up position. I tested the upper limit switch and found it faulty. ordrng 1 WP777811 (Upper limit switch)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Georgetown, TX 78628
Lou
Job Details: 10/04/2022
"Arrived on site to inspect dishwasher door issues. Upon further inspection, the customer advised that the unit door was open and they ran into it and the left side of the unit dropped down and is not level. I found the unit was only being held up by the mounting bracket and screw on the left side and the feet were all the way up. I lowered the feet and tested the unit and it is operating as designed. I found the element bushings were incorrect and fall under the service pointer #W11540964. ordrng 1 W11537778 (Element)"
We serviced a
KENMORE DRYER
Model 110.698228
Near Taylor, TX 76574
Cliff
Job Details: 10/04/2022
Arrived on site to diagnose a dryer that keeps tripping thermal fuse. Found heater relay in unit closed with no power causing over heat condition. Relay and thermal fuse will need to be replaced to complete repairs. ordrng 1 WP3405281 (Relay) and 1 Wp3392519 (T-fuse)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Waco, TX 76708
Jonathan M
Job Details: 10/04/2022
"Arrived on site for a refrigerator that is not cooling properly. Inspected unit and work area. Did confirm the customers complaint and found the freezer sitting at 14?F. Found the refrigerator sitting at 34?F. Found the temperature selections were set at 0?F for the freezer and 33?F for the refrigerator. Found no evidence of any defrost issue in the refrigerator or freezer sections. Took an amp draw off of the compressor and found compressor within range. Checked the condenser coils and found them caked with lint buildup. I did explain to the customer that that could be causing their issue. He advised that the unit has not been cooling for some time now and that they need immediately relief. I did find that compressor extremely hot to touch indicating that it is going out on thermal. I am ordering the compressor, dryer, coupler, and refrigerator evaporator to expedite the process but the customer will contact us back if removing the lint buildup on the condenser coils fixes their issue; ordrng 1 W10832994 (Compressor) and 1 WPW10143759 (UV drier) and 1 W11492867 (Refrigerator evaporator) and 1 W11506635 (Coupler)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM04
Near Hutto, TX 78634
Cliff
Job Details: 10/04/2022
Arrived on site to diagnose a refrigerator that is not dispensing ice properly. Found dispenser solenoid failed and it will need to be replaced to complete repairs. ordrng 1 WP2152713 (Solenoid)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Elgin, TX 78621
Scott
Job Details: 10/04/2022
Arrived on site for fridge ice maker dripping int ice bucke and clumping ice . Found valve weeping . Ordering valves . Also found right side fresh food door gasket torn . Ordering door gasket . No water leaks detected at time of service. Call to set return ; ordrng 1 W11095287 (Valve) and 1 W10917313 (Door gasket)
We serviced a
WHIRLPOOL OVEN
Model WEE510S0FS2
Near Austin, TX 78723
Leonardo
Job Details: 10/04/2022
Arrived on site to test unit for display turning on and off. Test unit and found correct voltage coming in. Ordering new control board office to reschedule ; ordrng 1 W10894098 (Control board)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Austin, TX 78723
Leonardo
Job Details: 10/04/2022
Arrived on site to test unit for light not turning off. Test unit and found bad control board. Relay stuck not opening. Will need to replace control board. Office to reschedule ; O-emld tckt
We serviced a
WHIRLPOOL RANGE
Model WEE515S0LS1
Near Austin, TX 78717
Kimo
Job Details: 10/04/2022
"Arrived onsite for a rand that has no power. The actual complete is that the 2 right knobs where broken i tested unit and found all functions Operating normally, I am ordering 2x knobs. Office to reschedule. ; ordrng 2 W11517331 (KNOBS)s"
We serviced a
KITCHENAID COOKTOP
Model KCGS550ESS00
Near Dripping Springs, TX 78620
Kevin
Job Details: 10/04/2022
"Arrived on site and I attempted to replace all orifices To correct size for propane. Outer ring orifice on center burner will not separate from orifice holder. A new orifice holder will be needed, all other burners have been swapped properly. orifice kit left at home.; ordrng 1 W10836409 (Flame spreader) and 1 W10625853 (Orifice holder)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF993FIFM00
Near Georgetown, TX 78633
Lou
Job Details: 10/04/2022
"Arrived on site to inspect refrigerator ice melting in the bin. Upon further inspection, I found the RC ice bin stuck in the door and could not get it free. I found ice was forming in the chute due to the ice sweating and the freezing from the ice door allowing warm air inside the bin. Using my steamer, I feed the ice bin and removed it. I found the bin cracked at the base. Customer advised that when they opened the ice bin door, the door gasket came off as it stuck to the liner. When I steamed the ice in the chute, I found the water would leak through the ice door. I am ordering the ice bin, ice bin door, ice door and CNOTE-AUTHORIZATION. No water leaks observed during service and office to schedule return service. Upon return, the ice door, ice bin door and ice bin will need to be replaced. ; ordrng 1 W10702031 (Ice bin door) and 1 W11189145 (Ice door) and 1 W10911314 (Ice bin) and 1 CNOTE (AUTHORIZATION)"
We serviced a
WHIRLPOOL WINE COOLER
Model KUBL214KSB00
Near The Hills, TX 78738
Luis
Job Details: 10/04/2022
Arrived on site. Installed new door found panel bowed and dent installed old door ordering another door; ordrng 1 W11532928 (Door panel)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Round Rock, TX 78681
Gerry C
Job Details: 10/04/2022
"Arrived to inspect ice production issue. I found the FC at 0F and there was a large amount of frost within and below the ice bin assy. The ice chute had pieces of foam from the manufacturing process that should have insulated the chute from outside air incursion. The plastic around the ice bin and dispenser motor protrusion was mismolded as well. Office to order FC door and contact the CX to arrange return service. No leaks observed during service. ; ordrng 1 W11566705 (FC Door, Stainless Steel)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Waco, TX 76705
Jonathan M
Job Details: 10/04/2022
"Arrived on site for a dishwasher that is not cleaning dishes. Inspected unit and work area. Ran the entry diagnostics and found an F4 E3 (wash motor not running) error code. I ran into through diagnostics and did confirm that the unit would not recirculate water. Replaced the wash pump and motor and tested the unit. Found the unit was attempting to recirculate water but would not recirculate. Verified 120 V going from the main control to the washer pump motor. I called whirlpool tech line and spoke to Chris SR# 7734740683. He advised that based on my checks, the issue would have to just be with a bad motor assembly from the factory. He advised re-order and to call back if other issues persist. Ordering part in the office will need to contact the customer about a return date due to limited parts availability.; ordrng 1 W11025157 (Pump and motor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Georgetown, TX 78628
Maurice R
Job Details: 10/04/2022
Arrived onsite for refrigerator items freezing in fridge. On inspection found the right rc gasket is torn. Tested the RC thermistor and it read 5.2k=51? actual is 47? FC thermistor read 7.2k=40? actual is 0? replaced evap fan motor assembly. No water leaks detected during service.; ordrng 1 W10830274 (Door gasket)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT348FMES04
Near Austin, TX 78759
Luis
Job Details: 10/04/2022
Unit is in shop. Arrived on site for no cool powered u it on compressor attempting to power on diagnosed a defective compressor. Will need to replace compressor R600a unit ; ordrng 1 W11635510 (Compressor) and 1 R600a/ssrepair (R600a/ss repair) and 1 W11506635 (Access valve) and 1 Wpw10143759 (Drier)
We serviced a
WHIRLPOOL OVEN
Model WFG320M0BS3
Near Georgetown, TX 78626
Maurice R
Job Details: 10/04/2022
Arrived onsite for oven door coming apart. On inspection the right upper corner is separating from the glass. Original ticket was created before warranty was over. Ordering part # W11176456. No gas leaks detected during service. ; ordrng 1 W11176456 (Front of oven door)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDM01
Near New Braunfels, TX 78132
Andrew
Job Details: 10/04/2022
Arrived on site to test unit for not cooling. Found connections to start device and run cap cut. Put butt connections and reconnected new start device and run cap. Compressor is seized up. Recommend replacing compressor. Needing 3hrs on return visit and SS tech. Office to reschedule. ; ordrng 1 W11635510 (Compressor) and 1 Nitrogen (Nitrogen) and 1 R600a (R600a) and 1 WPW10143759 (UV drier) and 1 W10913906 (Access) and 1 W11611445 (Harness)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM09
Near Jarrell, TX 76537
Paul
Job Details: 10/04/2022
"Arrived onsite to inspect refrigerator not cooling in the freezer. Upon arrival the compressor is running and I got 0.92 Amps at the compressor. Evaporator fan is working properly. I found no frost pattern on evaporator only on the capillary line leading to the evaporator. I suspect that there is either a restriction in the line, a leak, or an insufficient compressor. The unit is not moving refrigerant properly. Ordering sealed system repair and a lokring kit. I am also ordering an evaporator. Office to RS ; ordrng 1 W11582579 (Compressor ASSY) and 1 W11562258 (Evaporator) and 1 Lokringfittings (Lokring fittings) and 1 Lokringkit (Lokring kit) and 1 R-600kit (R-600 kit) and 1 Nitrogen (Nitrogen) and 1 WPW10143759 (UV Dye Drier) and 1 W11506635 (Access valve)"
We serviced a
WHIRLPOOL COOKTOP
Model KCIG556JSS00
Near Florence, TX 76527
Paul
Job Details: 10/04/2022
Arrived onsite to install previously diagnosed and ordered parts. R/R Ui unit would not configure. I called techline and spoke with Richard SR# 7734739695. I went through multiple tests and it was determined that the glass top is defective on the timer buttons. I was advised to order a glass top. I was also advised to order a new UI and all modules just in case. Advised CX. Office to RS.; ordrng 1 W11589814 (Glass cook top) and 1 W11591148 (Left power board) and 1 W11591149 (Center power board) and 1 W11591150 (Right Power Board) and 1 W11589956 (HMI Control)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Leander, TX 78641
Kimo
Job Details: 10/04/2022
"Arrived onsite for a washer that is not starting the wash cycle. Upon arrival I ran a quick wash cycle and found that it would not start. Up further inspection I form that the belt had came loose from the drive pulley due to. Sock getting stuck in it. I reinstalled the bet and tested unit and found operating as designed but I m ordering new belt because the old one is damaged. (See pix).rescheduled for 10/10/22; ordrng 1 W11239857 (Belt, Drive)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Leander, TX 78641
Kimo
Job Details: 10/04/2022
Arrived onsite for a dishwasher that is not drying dishes. Upon arrival I ran DW in diagnostics and found that all functions work except for the heater. I then tested the heater and harness and found that the heater showed open. Upon further inspection I that the heater had a burnt out spot on it. I am ordering 1x heating element. And setting return for 10/07/22; ordrng 1 W10518394 (Heater Element)
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Austin, TX 78744
Leonardo
Job Details: 10/04/2022
Arrived on site to test unit for stainless coming off glass. Ordering new outer door office to reschedule ; ordrng 1 W11176456 (Outer glass) and 1 W11178521 (Name plate)
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Austin, TX 78747
Leonardo
Job Details: 10/04/2022
Arrived on site to test unit for oven glass getting hot when oven is on. Test unit and found glass getting warm from using the oven normal operation. Called Techline Sr#7734735806 also called safety #7734704002; ordrng 1 W11025151 (Insulation kit)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Kyle, TX 78640
Leonardo
Job Details: 10/04/2022
Arrived on site to test unit for not draining and washing and upper rack falling. Test unit and found broken adjusters and bad sump and motor. Installed new adjuster kit and will order new sump and motor and stopper. Office to reschedule ; ordrng 1 W11087376 (Sump and motor) and 1 WPW10508950 (Stopper)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Waco, TX 76712
Jonathan M
Job Details: 10/04/2022
"Arrived on site for a dishwasher that is unresponsive. Inspected unit and work area. Did confirm lights on on the user interface but all buttons except delayed wash were unresponsive. Ordering the consul, user interface, and control for repair. The Office will need to contact the customer about a return date due to an out of stock and PSP item. ; ordrng 1 W11460908 (Console) and 1 W11460962 (UI) and 1 W11462458 (Control)"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Waco, TX 76708
Tyler
Job Details: 10/04/2022
Arrived on site for washer not working correctly. Upon arrival confirmed issue. Found f5E3 in diagnostics. Found control sending correct voltage but lid lock was internally broken and not activating correctly. Was able to reschedule customer for 10/12/22 to complete repairs with new lid lock. ; ordrng 1 W11513248 (Lidlock) and 1 Cnote (Customer requesting sooner rescheduling if available)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW
Near Del Valle, TX 78617
Joe Z
Job Details: 10/04/2022
"Arrived onsite for THE WASHER IS NOT DRAINING OUT SAME AS BEFORE AND THERE IS A PROBLEM ON THE SENSOR. Upon arrival inspected unit and found agitator Is not secured. Removed agitator and inspected. Agitator is worn and not secured to Gearcase. Tightened the agitator the best I could to be able to run diagnostics. Ran diagnostics and there are no error codes. Ran manual test and Gearcase makes scraping sound each time tried. Ran a drain and spin cycle and Gearcase continues to make noise. Need to order and replace belt, cam, agitator, and Gearcase. Need autho. Office to reschedule ; ordrng 1 Autho (Autho) and 1 WP3951744 (Agitator) and 1 W11454741 (Gearcase) and 1 W10721967 (Cam) and 1 W11239857 (Belt)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT348FMES04
Near Austin, TX 78759
Luis
Job Details: 10/04/2022
Unit is in unit 537. Arrived on site for no cool powered u it on compressor attempting to power on diagnosed a defective compressor. Will need to replace compressor R600a unit ; ordrng 1 W11635510 (Compressor) and 1 R600a/ssrepair (R600a/ss repair) and 1 W11506635 (Access valve) and 1 Wpw10143759 (Drier)
We serviced a
JENN-AIR FREEZER
Model JBZFL18IGX00
Near Austin, TX 78759
Luis
Job Details: 10/04/2022
"Arrived on site. No lights or ui powering on,checked continuity on switches passed replaced led and hv control prev tech diagnosed same issue ordering power supply and ui control. ; ordrng 1 WPW10624574 (Power supply) and 1 W11404239 (Ui)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT148FZDB04
Near Seguin, TX 78155
Matthew
Job Details: 10/04/2022
Arrived onsite for refrigerator short cycling. Upon arrival inspected unit. Found unit has failing compressor. Customer had hard start installed to try and eliminate food loss. Repair was unsuccessful due to compressor. Called tech line for inquiry on warranty standing. Tech researched and found warranty still intact. Recommended ordering Compressor and power cord . Provided SR#7734733237. Office to reschedule ; ordrng 1 W11611445 (Power harness) and 1 W11635510 (Compressor) and 1 W11506635 (Access valve) and 1 WPW10143759 (UV dryer)
We serviced a
AMANA WASHER
Model NFW5800HW0
Near Seguin, TX 78155
Matthew
Job Details: 10/04/2022
Arrived onsite for washer not powering on. Upon arrival inspected unit.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Elgin, TX 78621
Scott
Job Details: 10/04/2022
"Arrived on site for dishwasher flashing error code . Ran diagnostics and got failed wash motor code. Motor didnt come on during tests . . Replaced sump and motor . Ran diagnostics all checked normal . No water leaks detected at time of service.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Austin, TX 78724
Leonardo
Job Details: 10/04/2022
Arrived on site to test unit for unit not washing. Test unit and found bad wash motor.
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX535HPS01
Near Georgetown, TX 78628
Lou
Job Details: 10/04/2022
"Arrived on site to inspect ice machine not making ice. I placed the unit in diagnostics and tested and found the valve is not functioning as the unit is not getting any water. I checked the water line and found it to be straight with no kinks. I removed the filter and the unit began to fill with water. Customer advised the filter is fairly new. I installed the new filter and retested and the unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL OVEN
Model KEMS308SSS04
Near Austin, TX 78750
Vincent
Job Details: 10/04/2022
"Arrived on site for wall oven, inspected unit and work area. CX wanted to clean interior glass on door.. Disassembled glass door to remove grease and clean 4 panes. Reassembled glass door. Job complete.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0AS04
Near Pflugerville, TX 78660
Wesley
Job Details: 10/04/2022
Arrived onsite for not reaching temp and found failed bake element. Tested calibrated for optimal performance post repair. All checks good.
We serviced a
WHIRLPOOL DRYER
Model NED4655EW1
Near Austin, TX 78717
Vincent
Job Details: 10/04/2022
"Arrived on site for dryer, inspected unit and work area. CX complaint is that dryer wont turn on. Inspected unit and verified unit was receiving correct 240VAC. Opened dryer to test components and found wire terminals on heating element and thermal cutoff brittle from excessive heat and not making contact. Replaced wire terminals and reinstalled. Dryer would now heat, but not start. Found start button not wired properly. Rewired start button and tested unit. Unit is now working as designed. Tested air flow and found unit has poor air flow. Advised CX to get vents cleaned before using the dryer to prevent any additional damage. Job completed.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFSS2615TP4
Near Taylor, TX 76574
Cliff
Job Details: 10/04/2022
Arrived on site to replace previously ordered parts for refrigerator. Replaced wiring harness and voltage to valve is corrected. Unit has low pressure from home and plumbing issue will need to be addressed to fully restore water functionality in refrigerator.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT511SZDM00
Near Georgetown, TX 78626
Lou
Job Details: 10/04/2022
"Arrived on site to install previously diagnosed and ordered parts. Due to the unit not cooling properly and the evaporator not having a good frost pattern, I removed and replaced the compressor, access valve and UV dye drier and vacuumed the unit. Pressure held good. I installed 4.9oz of R134a refrigerant and monitored pressures. Once pressures equalized, I plugged the unit in and monitored pressures and the evaporator frost pattern. Both were good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Georgetown, TX 78633
Lou
Job Details: 10/04/2022
"Arrived on site to inspect refrigerator constantly running. Upon further inspection, the customer advised that another appliance company had recently replaced the thermostat. I tested temps in the FC=4 degrees and RC=39 degrees. I placed the unit in diagnostics and checked test 7 for defrost time and it was set at 01 (96 hour). I changed the setting to 2 (8 hour). Pulled the unit out and tested amp draw to the compressor and got .51amps. Tested the thermistors at the control and they were within range. Tested VDC at the control at the P2 pins and it showed 121V. Inspected the FC evaporator and found ice along the top of the evaporator (photo). When disassembling the FC section, I found the wire rack was sticking as I pulled it out which could cause the FC door to not close properly. I placed some grease along the rails to help it glide better. Removed he ice with my steamer and advised the customer that they have a defrost issue possibly due to the freezer door not closing/sealing properly
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADB2
Near Georgetown, TX 78633
Lou
Job Details: 10/04/2022
"Arrived on site to inspect dishwasher rinse aid not dispensing. Upon further inspection, I found the rinse aid dispenser approximately 3/4 full and customer advised that its been at that level for a while. Also found a rusty looking substance in the tub under the float. I inspected the racks and found the bottom rack had a few rust spots on the dividers. I researched the warranty in the entitlement and found the racks are not covered under extended warranty. I changed the rinse aid setting on the dispenser and recommended the customer contact the manufacturer customer service to discuss the racks rusting. No water leaks observed during service, job completed."
We serviced a
GE MICROWAVE
Model PEB7227DLWW
Near Dripping Springs, TX 78620
Kevin
Job Details: 10/04/2022
"Arrived on site and inspected microwave and found no power showing. Removed and disassembled it and found incoming power is good and fuses check good. Replaced control and microwave is now running properly.
We serviced a
WHIRLPOOL WASHER
Model WFW6620HW0
Near Dripping Springs, TX 78620
Kevin
Job Details: 10/04/2022
"Arrived on site and found saved error code F0E5 for unbalanced load. Ran diagnostic cycle and Everything checks good washer squeaks a little while running. Send video to KB/service managementDisassembled it and inspected components and did not see any issues. After reassembling ran diagnostic cycle again and squeaking has stopped
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48QMS01
Near Round Rock, TX 78681
Gerry C
Job Details: 10/04/2022
"Arrived to inspect noise. The unit would cycle the evaporator fan off and on repeatedly and a slight chirp could be heard every time it powered back up. The control was in failure and required replacement with the MFG approved and updated kit. I removed and replaced the control and tested. I squared the unit within the cabinetry and reset door height to match. Operational test good, no leaks observed during service.
We serviced a
FRIGIDAIRE DISHWASHER
Model FDB2410HIS2A
Near Austin, TX 78701
David S
Job Details: 10/04/2022
"Arrived on site for dishwasher flashing er. I gained access to the control and isolated the, heating element, float switch, and drain pump. I checked resistance and found them shorted to chassis. I found the control not responding as designed, it wont register certain Buttons and wont start or cancel a cycle.
We serviced a
WHIRLPOOL WASHER
Model MVWB835DW0
Near Austin, TX 78703
David S
Job Details: 10/04/2022
Arrived on site for washing machine showing error codes. I inspected the unit and work area. I found fault codes F0e3 over load f5e2 lid lock failure. I found the lid cracked at the hinge. I gained access to the gear case and found an active oil drip from the gear case. I found the suspension in good condition.
We serviced a
KENMORE ICE MACHINE
Model 106.895931
Near Belton, TX 76513
David Z
Job Details: 10/04/2022
"Arrived on site to follow up on ice machine running excessive water in unit. Examined unit and found it is now making proper sized ice cubes, but it's overfilling for am extended period. Replaced recirc pump to correct water level issue. I also reformed the drain tube to sit in the drainage hole in the tub. Ran unit, and found drain pump isn't moving anything. Removed drain pump and found it had sediment stopping it up. Cleared out sediment and retested. Verified unit working properly and draining.
We serviced a
GE REFRIGERATOR
Model GFE29HSDCSS
Near Georgetown, TX 78633
Paul
Job Details: 10/04/2022
"Arrived onsite to install previously diagnosed and ordered parts. Used steamer to remove ice that has built up in RC. R/R evaporator fan and tested. Operational test good, no leaks observed during service.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Austin, TX 78747
Leonardo
Job Details: 10/04/2022
Arrived on site to test unit for unit not washing. Test unit and found bad wash motor. Will need new motor
We serviced a
KITCHENAID ICE MACHINE
Model KUIC15NRXS1
Near New Braunfels, TX 78132
Andrew
Job Details: 10/04/2022
Arrived on site to test unit for leaking refrigerant. Found lime green UV dye all over the inside of unit. Unit has had a sealed system repaired previously and UV drier was installed. Unit is leaking from evap.
We serviced a
GE REFRIGERATOR
Model GZS22DSJBFSS
Near Pflugerville, TX 78660
David S
Job Details: 10/04/2022
"Arrived on site for ice maker dripping, and making a noise. I found the ice maker leaking when filled and the ice building on the Evaporator fan. I installed a new ice maker and tested it. It is now working as designed.
We serviced a
WHIRLPOOL WASHER
Model MVWX550XW0
Near Pflugerville, TX 78660
David S
Job Details: 10/04/2022
Arrived on site for washer not spinning out. I inspected the unit and work area. I gained access to gear case and found no oil leaks. I tested the capacitor and found it way out of range. I installed a new capacitor. I ran a calibration. I ran a drain and spin. I found the unit working as designed.
We serviced a
WHIRLPOOL DRYER
Model WGD4850HW0
Near Austin, TX 78723
Wesley
Job Details: 10/04/2022
Arrived onsite and found unit operating with very poor airflow due to smushed vent. Corrected dryer vent alignment. Vent is ideal and less than 1 foot in length. Unit is now operating as designed. Advised customer on issue. All checks good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS
Near Leander, TX 78641
Kimo
Job Details: 10/04/2022
Arrived onsite for dishwasher that would not drain. Upon arrival I installed the drain hose and the connection at the disposal. I found that the knockout was not removed causing the issue I removed it and the unit and found the unit operating as designed no leaks. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near San Marcos, TX 78666
Matthew
Job Details: 10/04/2022
Arrived onsite for refrigerator leaking water. Upon arrival inspected unit. Found valve was leaking at joint. Replaced faulty valve. Tested unit and unit is functioning properly. No leaks present at this time. Job complete
We serviced a
AMANA RANGE
Model ACR4303MFS7
Near Seguin, TX 78155
Matthew
Job Details: 10/04/2022
Arrived onsite for left rear burner not functioning. Upon arrival inspected unit. Found Left rear burner tested OL. Replaced burner and tested. Unit is now functioning properly. Job complete.
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Seguin, TX 78155
Matthew
Job Details: 10/04/2022
Arrived onsite for unit making noise and overflowing causing floor damage. Upon arrival inspected unit. Unit was unplugged. Powered unit and ran diagnostics. Found F8e3- overflow or flood conditions. Ran test and all passed. Called tech line for assistance. After testing found overflow condition was caused by excessive detergent use. Tech Rob provided SR7734740945. Also contacted Trade partners for floor damage. Trade care expressed floors would not be covered due to issues being caused by customer. Tech recommended using maximum 2 table spoons of detergent maximum and using affresh once a month. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model ART318FFDW10
Near Seguin, TX 78155
Matthew
Job Details: 10/04/2022
Arrived onsite for gasket falling off. Upon arrival inspected unit. Found both gaskets out of position and not allowing doors to close properly. Found freezer gasket could be repositioned and secured. Fresh food gasket failed and needed to be replaced. Replaced gasket and molded to fit. Unit is functioning properly. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Seguin, TX 78155
Matthew
Job Details: 10/04/2022
"Arrived onsite to replace failed compressor. Replaced compressor, access valve and dryer. Replaced compressor, pulled vacuum and held. Charged per spec and powered unit. Ran compressor and unit began cooling. Recommended placing a bottle of water in freezer to monitor temperature. When bottle of water remains frozen for 24 hrs temperature has stabilized. Job complete"
We serviced a
AMANA DISHWASHER
Model ADB1400AGS3
Near Elgin, TX 78621
Scott
Job Details: 10/04/2022
"Arrived on site for dishwasher not filling . Ran diagnostics got 6-4 , 8-2 . Found metal shavings all over outside of drain motor , not getting any voltage to motor . Replaced control and drain pump. Ran diagnostics and unit is performing normally . No water leaks detected at time of service. Job complete ."
We serviced a
WHIRLPOOL COOKTOP
Model WCE55US0HS01
Near Elgin, TX 78621
Scott
Job Details: 10/04/2022
"Arrived on site , replaced left front switch . Tested and all burners are functioning properly . No other issues found . Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Elgin, TX 78621
Scott
Job Details: 10/04/2022
"Arrived on site for dishwasher not heating . Found element burned thru. Replaced element . Ran diagnostics, heater is getting hot at end of cycle . No water leaks detected at time of service. Job complete"
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Manor, TX 78653
Scott
Job Details: 10/04/2022
"Arrived on site for washer leaking . Ran diagnostics and found valve leaking out bottom . Replaced valve , reran diagnostics. No water leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM09
Near Manor, TX 78653
Scott
Job Details: 10/04/2022
Arrived on site for fridge not making ice . Ran harvest test and valve never activated. Getting voltage . Replaced valve . Reran harvest all checked normal. No water leaks detected at time of service. Job complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Pflugerville, TX 78660
Scott
Job Details: 10/04/2022
Arrived on site for surface light not working . Removed bulb and found filement broken . Customer will supply own bulb. No other issues job complete
We serviced a
WHIRLPOOL VENTHOOD
Model WVU17UC0JS0
Near Austin, TX 78724
Leonardo
Job Details: 10/04/2022
Arrived on site to test unit for unit venting from the top. Test unit and found cover loose leaking air. Secured cover test unit and unit test good job complete.