Service History 41

We serviced a
WHIRLPOOL WASHER
Model WFW6620HC2
Near New Braunfels, TX 78132
Andrew
Job Details: 12/01/2021
"Arrived on site to test unit for not responding and to take unit off pedestal. Customer stated she did not want unit removed off pedestal. Cycled power to unit and found all components receiving proper voltage but console not responding. Found ribbon on console was not properly seated into connection. Secured connection, and console instantly responded. If issue persists recommend replacing ACU per service pointer W11481344. No leaks detected. Job complete."
We serviced a
GE REFRIGERATOR
Model PFSS9PKYASS
Near New Braunfels, TX 78132
Noah D
Job Details: 12/01/2021
"Arrived on site to inspect unit for not cooling, upon inspection found the units compressor not kicking on, found 120v to relay but no voltage out of relay. Spoke with SW and confirmed. Ordering relays. Office to reschedule ; ordrng 1 WR07X10088 (Relay) and 1 WR02X11949 (Relay)"
We serviced a
WHIRLPOOL WASHER
Model GHW9300PW2
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 12/01/2021
Arrived on site to diagnose a washer that has a broken handle. Washer door handle cracked and broken off machine.
We serviced a
MAYTAG DRYER
Model MED7230HW0
Near Waco, TX 76708
Jonathan M
Job Details: 12/01/2021
Arrived on site for a dryer that is flashing an F2 E2 error code. Inspected unit and work area. Placed the unit in service diagnostics and found an F2 E1 (UI stuck key) error code. The customer advised that the unit flashes this error code once every 5 to 6 cycles. Tested the dryer and ran it for five minutes. Found the error code pop up as the customer stated. Replaced the console and tested the unit. The unit is working as designed. Call complete.
We serviced a
MAYTAG WASHER
Model MVWB835DW0
Near Austin, TX 78717
Justin
Job Details: 12/01/2021
Arrived on site to install previously diagnosed parts. I installed the new valve and then tested the unit. I found the water flow returned to normal.Call complete.
We serviced a
WHIRLPOOL DRYER
Model WED92HEFW2
Near New Braunfels, TX 78130
Noah D
Job Details: 12/01/2021
"Arrived on site to inspect unit for making extra noise when cycling. Upon inspection found the vent coupling making extra noise as well as vibration between panels. Added a soft pad under foot and the vibration quieted, attached vents and instructed customer to add soft feet to unit. Complete"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Killeen, TX 76542
Al
Job Details: 12/01/2021
Arrived back on site for same issues of dryer not heating. Confirmed the complaint and found when the timer was set to dry it took several times before the unit actually started. Also R&R the cutoff and element. Reassembled and unit heated. Customer satisfied
We serviced a
GE MICROWAVE
Model JVM1870BF02
Near Copperas Cove, TX 76522
Al
Job Details: 12/01/2021
"Arrived on site to inspect a microwave not responding to commands. Confirmed and checked all switches and the fuse and all checked good. Confirmed the issues were from within the control panel because the unit wouldnt allow the customer to make several selections. Unit will require control panel assembly due to button issues and it not responding to customers input, capacitor magnetron and diode. Office to schedule return services ; ordrng 1 WB07X10626 (Control panel assembly) and 1 WB27X10017 (MAGNETRON) and 1 11QBPUNIV (DIODE) and 1 WB27X10011 (Capacitor)"
We serviced a
FRIGIDAIRE DRYER
Model AEQB6400FS
Near Killeen, TX 76542
Al
Job Details: 12/01/2021
"Arrived on site for dryer sparking. Discovered the units panel control wouldnt all me to make any definite cycles. The panel control assembly, main control to complete the repair. Also returning with previously ordered parts. Office to schedule return services ; ordrng 1 134557200 (CONTROL BOARD, MAIN) and 1 134557000 (Panel control assembly)"
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Killeen, TX 76549
Al
Job Details: 12/01/2021
"Called Whirlpool Tech Line and spoke with ADRIAN SR 7732380475. Adrian walked me through a couple of checks and advised me to replace the ui, console control and harness. After replacing the above parts, the unit tested properly without any issues. Job complete"
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS0
Near Moody, TX 76557
Jonathan M
Job Details: 12/01/2021
"Arrived on site for a range that is not heating properly. Inspected unit and work area. The customer advised that the unit does he properly sometimes click that he notices it does not heat when the door light is on. Tested the unit and found the unit heated up to a 400?F bake cycle. Tested the broiling elements and found that working. I had a customer show me how they closed the door and found the customer being extremely gentle with the door to wear in the door switch does not get activated completely. Advise the customer that he needs to make sure the door is completely closed for the unit to continue to heal as it is a safety feature of the unit that if the door is open for more than 30 seconds, the unit will stop heating. I showed him during a broil cycle how that works. The unit is working as designed. Call complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Georgetown, TX 78633
Jonathan S
Job Details: 12/01/2021
"Arrived on site for refrigerator having ice buildup on RC evaporator. Found scratches on floor from unit being previously pulled out of location. Found ice ice buildup on evaporator and drain pan warped. Performed diagnostics mode and laced unit in basic defrost mode. Will need to replace harness and drain pan. . ; ordrng 1 W11457241 (Drain pan kit)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Clifton, TX 76634
Jonathan M
Job Details: 12/01/2021
"Arrived on site for a refrigerator that has no power. Inspected unit and work area. Confirmed the customers complaint and checked voltage at the wall. Found improper voltage at the wall. Found 123 V going from neutral to ground and from hot to ground. However, found only one volt going from neutral to hot. Used an extension cord to plug the unit into another outlet. Found the unit came on and began operating as designed. I advise the customer that their issue is an electrical supply issue. Unit is working as designed. Call complete."
We serviced a
KITCHENAID MICROWAVE
Model KHHC2090SSS0
Near Salado, TX 76571
Tyler
Job Details: 12/01/2021
Arrived on site for microwave needing previously diagnosed ui control. Upon arrival confirmed prior complaint. Found door in poor condition and couldnt safely remove exterior components/door in general to access control. Informed customer of findings and due to wear on door unit would multiple door components to safely complete repair.
We serviced a
KITCHENAID REFRIGERATOR
Model KBFO42FTX00
Near Salado, TX 76571
Tyler
Job Details: 12/01/2021
"Arrived on site for refrigerator needing previously diagnosed main control kit. Upon arrival confirmed prior complaint and installed needed part. After reassembling unit found lights, switchs, and controls all functioning as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE334GPS
Near Austin, TX 78736
Leonardo
Job Details: 12/01/2021
Arrived on site to test unit for unit leaking. Found unit leaking from sump and motor.
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ1
Near Canyon Lake, TX 78130
Noah D
Job Details: 12/01/2021
"Arrived on site to inspect unit for the metal peeling from the glass, upon inspection found the units glass separated and causing issues, ordering outer glass. Office to reschedule ; ordrng 1 W11167877 (Outer glass)"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN506ESS01
Near Austin, TX 78703
Luis
Job Details: 12/01/2021
"Arrived on site for noise when door is opened past 45?. Replaced extension,shim,hinge,bracket and bushing,reinstalled spring tested door operation good noise no longer present.
We serviced a
WHIRLPOOL RANGE
Model WFE775H0HZ1
Near Lago Vista, TX 78645
Lou
Job Details: 12/01/2021
"Arrived on site to inspect range with no power. Upon further inspection, I found the display blank and non-responsive. Tested voltage at the utmost and got zero volts. Found the breaker tripped. Cycled power and checked voltage and got 248V. Plugged unit in and tested on Bake at 340 degrees and found no voltage getting to the element. I removed and replaced the main control and retested and unit is operating as designed. I tightened the harness connections at the terminal block. Job completed."
We serviced a
WHIRLPOOL WINE COOLER
Model WUB50X24HZ00
Near Austin, TX 78750
Cliff
Job Details: 12/01/2021
Arrived on site to replace door for wine cooler. Replaced door and all is working properly at this time.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS4
Near Hutto, TX 78634
Wesley
Job Details: 12/01/2021
Arrived onsite for damaged pane and replaced panel. Unit is now operating as designed. Advised customer on repair.
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SKZ0
Near Austin, TX 78732
Jacob
Job Details: 12/01/2021
"Arrived onsite for unit not draining. Looked at the unit and saw left over water inside the tub. Found that the garbage disposal did not have the hole punched out for the water to drain properly. Punched the hole out, put unit to drain and all water drained from the unit with no issues. No leaks at this time. Job complete"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near New Berlin, TX 78155
Noah D
Job Details: 12/01/2021
"Arrived on site to inspect unit for not closing normally due to a bent panel. Upon inspection found the panel separating causing issues, replaced outer panel and tested. Complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GS6SHEXMT00
Near Round Rock, TX 78681
Wesley
Job Details: 12/01/2021
Arrived onsite and found freezer evap frozen over and fridge cooling suffering as a result. Ordering bimetal and heater. Customer to defrost prior to return. ; ordrng 1 W11234406 (Bimetal harness) and 1 WP2323198 (Heater)
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Austin, TX 78737
Leonardo
Job Details: 12/01/2021
Arrived on site to test unit for upper rack falling. Found nothing broken just wheel not in track making upper rack not sit correctly. Also found upper rack spray arm was off. Secured spray arm test unit and unit test good job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTE234GPS1
Near Georgetown, TX 78633
Jonathan S
Job Details: 12/01/2021
"Arrived on site for dishwasher dispenser door release had came off of dispenser assembly. Inspected unit and work area. Attempted to repair dispenser and found clips broken off of dispenser assembly. Removed dispenser and installed new. Assembled unit and performed diagnostics mode, no error codes. Found all components working as designed. No water leaks detected during service."
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS09
Near Austin, TX 78732
Jacob
Job Details: 12/01/2021
Arrived onsite for unit not starting when door gets closed. Customer showed that when it is closed it wont start sometimes. Customer showed me how they closed it and let them know that the way they were closing the door was not correct as it was too soft for the switches to turn on the unit. Showed them that the door to the unit needs be decent slam to the allow the switches to activate fully. No issues at this time.
We serviced a
AMANA DISHWASHER
Model ADB1400AGB3
Near Austin, TX 78724
Matthew
Job Details: 12/01/2021
"Arrived on site for unit not draining and not drying. Ran unit through diagnostics and there were no error codes. Ran unit through test cycle and all components are working as designed. After speaking with customer, they were not aware of rinse aid. Instructed customer about the benefits of using rinse aid and the drying process. Also instructed customer about supplying hot water through tap and properly loading dishes. No leaks present at this time. Job complete"
We serviced a
KITCHENAID OVEN
Model KEBC276KSS05
Near Lakeway, TX 78734
Jacob
Job Details: 12/01/2021
Arrived onsite for glass being cracked on the inner glass. Looked and saw the glass was cracked. Replaced the glass. No issues at this time. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Cedar Park, TX 78613
Justin
Job Details: 12/01/2021
Arrived on site to install previously diagnosed parts. I installed the new dispenser motor. I then tested the unit and found it working as designed. Call complete.
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS02
Near Austin, TX 78745
Jacob
Job Details: 12/01/2021
Arrived onsite for the top oven not lighting up to bake. Checked the unit in diagnostics and noticed that both oven sensors are not reading correctly are reading 10 and 20 degrees above the room temperature in the unit and the glow igniter in the top oven was not igniting.Job complete
We serviced a
WHIRLPOOL DRYER
Model WED8620HW
Near Johnson City, TX 78636
Robert
Job Details: 12/01/2021
Arrived on call to replace previous diagnosed part. Found the drum is defective. ; ordrng 1 W10541657 (Drum)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Rollingwood, TX 78746
Kevin
Job Details: 12/01/2021
Arrived on site and inspected refrigerator and found when compressor is running cardboard assembly cover below compressor is vibrating.. Added sound pads in between compressor bracket and cardboard cover. Noise has now stopped. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Georgetown, TX 78628
Jonathan S
Job Details: 12/01/2021
"Arrived on site for dishwasher having scratches on control panel. Inspected unit and work area. Found no scratches on panel. Performed diagnostics mode and tested operation. All tested good, no water leaks detected during service. Contacted office and confirmed that we have not been out to service previously."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS04
Near Austin, TX 78734
Luis
Job Details: 12/01/2021
"Arrived on site. Removed defective icemaker,installed a new icemaker ran diagnostics icemaker passed harvest ran fill test passed."
We serviced a
WHIRLPOOL VENTHOOD
Model UVL6036JSS1
Near Leander, TX 78641
Justin
Job Details: 12/01/2021
"Arrived on site for a vent hood with flickering lights. Upon testing the unit I found the flicker would only occur when lights were on low setting. I gained access to the bulbs and found them all good. I inspected the harness and housings and found them good. I called techline and spoke to Steve and received SR# 7732374464. Steve walked me through checking voltage at the switch assembly and terminal block for the voltage to the lights. We found both steady with no fluctuation and having the proper voltage. Steve recommended replacing all bulbs and the switch assembly. I am ordering the assembly, two bulbs, and will return with the two lights on hand to install. Office to reschedule. ; ordrng 2 W11388881 (Bulb)s and 2 W10853393 (Switch)s and 1 W11193832 (Switch)"
We serviced a
WHIRLPOOL WASHER
Model WFW96HEAU0
Near Sunset Valley, TX 78745
Kevin
Job Details: 12/01/2021
"Washer is stacked, took pictures. Arrived on site and inspected washer and found debris between bellow and door glass surface. Inspected bellow and it is is good, ran all functions is manual diagnostics and everything passed. Sent a short video to PR of washer agitating but not leaking. Replaced dispenser and showed customer how to adjust detergent concentration. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Austin, TX 78724
Matthew
Job Details: 12/01/2021
Arrived on site for unit not draining. Found knock out plug still in disposal. Removed knock out plug and test the unit. Unit drains correctly. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMH78019HZ3
Near Pflugerville, TX 78660
Wesley
Job Details: 12/01/2021
Arrived onsite and found microwave magnetron electrical pulsing is the cause of the noise the customer called in about checked the cooling fan found smooth and unobstructed. No functional failure and noise within design specifications with no other signs of failure. Advised customer on findings. All checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Hutto, TX 78634
Wesley
Job Details: 12/01/2021
Arrived onsite and found unit operating with frozen over drain. Cleared and corrected drain to prevent further clogging. Secured a handle. Unit is now operating as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Austin, TX 78757
Scott
Job Details: 12/01/2021
"Arrived on site for for still not making ice . Freezer temp 6, fresh 40, ice box 10, all fans working . Got E5 on ice maker test . Ran harvest and fill. All checked normal. Powered unit down , error code went away . No water leaks detected at time of service. I
We serviced a
FRIGIDAIRE OVEN
Model FFEW2725LBB
Near Austin, TX 78703
Leonardo
Job Details: 12/01/2021
Arrived on site to test unit for making loud noise. Turned oven on to 350 and no loud noise. Found cooling fan working correctly could not duplicate the problem job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Austin, TX 78756
Matthew
Job Details: 12/01/2021
Arrived onsite for unit door with rust. Found the top of the outer door near touch panel that has rust.
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Austin, TX 78745
Kevin
Job Details: 12/01/2021
"Arrived on site and inspected dryer and found power is correct, dryer is operating normally cannot find any issues. Could not duplicate apartment residents experience. Airflow is good and it is heating properly, job complete"
We serviced a
WHIRLPOOL COMPACTOR
Model GX900QPPS
Near Austin, TX 78738
Leonardo
Job Details: 12/01/2021
Arrived on site for unit not coming up. Found stuck bottle not letting weight go up. Removed bottle test unit and unit not responding. Ordering new off switch office to reschedule ; ordrng 1 WP9871824 (Switch off) and 1 WP777811 (Switch)
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC5
Near Austin, TX 78745
Scott
Job Details: 12/01/2021
"Arrived on site for washer not spinning load properly. Found tub was grinding when spun manually., and oil leaking . Will need wash plate , gearcase , clutch ,slider . No water leaks detected at time of service.; ordrng 1 W10752283 (Wash plate) and 1 W10752187 (Bolt)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5KVEXVQ00
Near Austin, TX 78724
Matthew
Job Details: 12/01/2021
Arrived onsite for freezer not freezing and refrigerator not cooling. During inspection found condenser coils completely covered with dust and debris. Also found product blocking airflow in refrigerator section.. Cleaned condenser coils and adjusted product. Monitored temperature and found freezer compartment reached 0 degrees. Checked dampener and found air circulation was good. Monitored refrigerator temperature and temperature was dropping. Advised customer to put bottled water in freezer to be sure freezing temperature would maintain for at least 24 hours. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Austin, TX 78757
Scott
Job Details: 12/01/2021
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Salado, TX 76571
Tyler
Job Details: 12/01/2021
Arrived on site for dishwasher not turning on. Upon arrival confirmed complaint and after further testing found no power supplied to terminal block under unit. Traced issue back to power cord not fully plugged into outlet. After restoring power found unit turn on as designed. Found no errors in diagnostics. Ran tests found no leaks and unit now functioning as designed call complete
We serviced a
GE RANGE
Model JGS905SEK1SS
Near Lago Vista, TX 78645
Lou
Job Details: 12/01/2021
"Arrived on site to inspect range oven Bake and Broil not working. Upon further inspection, I removed the unit door and bottom panel and tested Bake. I found the ignitor not glowing. I tested the broil and it operated as designed. I tested voltage to the bake ignitor and found it getting 124V. I removed and replaced the bake ignitor and retested and unit is operating as designed. No gas leaks detected during service, job completed."
We serviced a
KITCHENAID OVEN
Model KEBS109BSS00
Near Austin, TX 78726
David Z
Job Details: 12/01/2021
"Arrived on site to diagnose oven that was throwing an error when In use / not in use. Found F2E1 for stuck or shorted key. Error would clear out, but come back shortly after. Replaced console and tested unit. Verified no error present / did not come back.Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV01
Near Kyle, TX 78640
Kevin
Job Details: 12/01/2021
"Arrived on site and inspected refrigerator and found no ice production. Icemaker tray is leaking and motor will not run incoming voltage is correct after replacement Icemaker cycled immediately and filled with water, job complete"
We serviced a
KITCHENAID VENTHOOD
Model KVWC958JSS2
Near Leander, TX 78641
Justin
Job Details: 12/01/2021
Arrived on site for a vent hood with the heating bulbs not working. Upon arrival I found the bulbs bad. I replaced the bulbs and tested the unit. The bulbs were now working as designed. Call complete.
We serviced a
JENN-AIR DISHWASHER
Model JDTSS246GL0
Near Leander, TX 78641
Justin
Job Details: 12/01/2021
Arrived on site for a dishwasher not washing dishes properly. Upon arrival the customer stated the real issue was the door would not close properly and made a loud clicking noise. Upon further inspection I found the toe plate bent and damaged. This was not allowing the door to close properly. I am ordering the toe plate to return and install. Office to reschedule.; ordrng 1 W10909064 (Toe Plate)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB543CMJZ00
Near Austin, TX 78752
Matthew
Job Details: 12/01/2021
"Arrived onsite for refrigerator not cooling properly. Upon arrival found freezer section good and ice was being made. Found refrigerator section between 50-55 degrees. Accessed control and tested thermistors. Found freezer thermistor at 6.3 k ohms (r w trace/r), fridge was 5.23k ohms.( b with trace/b). Called tech line for assistance. Provided SR#7732376509. Tech recommended replacing control. Ordering control. Office to reschedule"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBSD618ESS01
Near Austin, TX 78729
David Z
Job Details: 12/01/2021
"Arrived on site to follow up on leaking refrigerator. On arrival customer informed me leak stopped when icemaker was turned off. I checked he icemaker and found the fill cup frozen with a chunk of ice in it. Turned on and found the unit leaking from the fill elbow when it fills, and it would run into the liner and down the trim. Ordering new fill elbow / line, union connectors for easier install, and an icemaker / fill valve to make sure its not seeping with the new filter in. Quoted $50 for parts only for connector + line. Additional costs can be incurred if we have to do more than fill line. .; ordrng 1 W11212166 (Fill Tuhe Line) and 1 WP2300868 (Union Fitting 5/16) and 1 WP2198677 (Union Fitting 1/4) and 1 W11243758 (Valve) and 1 W11087434 (Icemaker)"
We serviced a
WHIRLPOOL OVEN
Model WFG525S0JS0
Near Andice, TX 78628
Kimo
Job Details: 12/01/2021
Arrived onsite for oven not lighting. Upon inspection I found that the bake burner was disconnected from the gas valve due to the customer installing his own parts. I reconnected it and tested unit and found that it ignited. Unit is now operating as designed. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Hutto, TX 78634
Wesley
Job Details: 12/01/2021
Arrived onsite and tested dishwasher for leak and found customer had experienced an oversudsing problem. Advised customer on findings and tips and other advice for best performance. ; O-emld tckt
We serviced a
GE DISHWASHER
Model ZDT925SINII
Near Kingsland, TX 78639
Cliff
Job Details: 12/01/2021
Arrived on site to diagnose a dishwasher with a door not opening and closing properly. Found springs not set for custom panels. Adjusted spring tension and all is working properly at this time. No leaks were found at time of service.
We serviced a
WHIRLPOOL DRYER
Model WED9470WW1
Near Lakeway, TX 78734
Jacob
Job Details: 12/01/2021
Arrived onsite to replace part ordered by previous tech. Replaced part. Tested the unit. Unit tested good. No issues at this time. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM00
Near Georgetown, TX 78626
David S
Job Details: 12/01/2021
Arrived on site for fridge door not closing right. I inspected the unit and work. I found the bottom right of the unit damaged and crinkled at the hinge causing the door to tilt. I called techline and spoke to Ed. I advised him of my findings.
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Leander, TX 78641
Justin
Job Details: 12/01/2021
"Arrived on site for a washing machine with a console issue. Upon arrival the customer stated the real issue was the latch and catch were physically broken. They also found the unit began washing poorly recently, and may not be dispensing soap. Upon further inspection I found both latch and catch physically broken. I put the unit into diagnostics mode and found stored error codes F7E4 for basket re engagement failure, F1E2 for motor over voltage, and F5E4 lid not being opened between cycles. I could not properly test the unit due to the broken latch. I am ordering the latch and catch to install, and will come back with the control. We will need to further test the unit once the latch is installed. Office to reschedule. ; ordrng 1 W11394572 (Latch) and 1 W11215091 (Catch)"
We serviced a
WHIRLPOOL WASHER
Model MVWB765FW1
Near Austin, TX 78749
Kevin
Job Details: 12/01/2021
"Arrived on site and inspected water and found gear case is failing, took one picture. At minimum Gearcase will need to be replaced
We serviced a
MAYTAG DRYER
Model MEDC215EW1
Near Georgetown, TX 78626
David S
Job Details: 12/01/2021
Arrived on site for dryer handle coming off. I inspected the unit and work area. I found the clips broken on the handle. I replaced the handle with new. Job complete.
We serviced a
KITCHENAID ICE MACHINE
Model KUIX535HPA00
Near Austin, TX 78732
Luis
Job Details: 12/01/2021
"Arrived on site. Ran diagnostics diagnosed a defective recirculating pump,replaced pump and ran diagnostics good water flow,water drained,external drain pump powered on and drained water continued diagnostics all test passed,ran external drain pump multiple times found no issue with external drain pump checked all tubing no leaks. Let unit run through a normal operating cycle,ice formed on evaporator plate."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDEM01
Near Leander, TX 78641
Kimo
Job Details: 12/01/2021
Arrived onsite for refrigerator not cooling. I performed a temp test in freezer and found it at 13 degrees when it is set to 0. Temps in rc at 40 degrees when its set to 35. I then check evaporators and found that both were iced up which causes temp fluctuations. I steamed the ice off of the evaporators. I also found that the drains were clear after melting the ice.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Austin, TX 78747
Scott
Job Details: 12/01/2021
"Arrived on site for poor drying performance. Ran diagnostics. Got wax motor , heater, dispenser error codes Ordering vent , dispenser , heater ( May need ) . Call to set return.; ordrng 1 W11412300 (Dispenser) and 1 W11416460 (Vent) and 1 W11537778 (Heater)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Marble Falls, TX 78654
Cliff
Job Details: 12/01/2021
Arrived on site to replace previously ordered parts for refrigerator. Replaced icemaker and valve and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
KITCHENAID REFRIGERATOR
Model KUIX535HPS01
Near Austin, TX 78733
Luis
Job Details: 12/01/2021
"Arrived on site for no ice. Diagnosed dispenser tube disconnected from recirculating pump,installed tube ran diagnostics all test passed,ran unit through a normal operating cycle unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ01
Near Leander, TX 78645
Lou
Job Details: 12/01/2021
"Arrived on site to install previously diagnosed and ordered parts. Due to the sealed system failure and the defrost bimetal failure, I removed and replaced the compressor, UV dye drier, access valve and vacuumed the system. Pressures held at -30/0. Installed 5.25oz of R134a refrigerant and monitored pressures. Pressures were good at 1/150 and the evaporator had a good frost pattern. Also, I removed and replaced the FC evap fan motor/harness. Tested unit in diagnostics and unit is operating as designed. I recommended that the customer allow the unit to cool for 24 hours. No water leaks observed during service. job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Marble Falls, TX 78654
Cliff
Job Details: 12/01/2021
Arrived on site to diagnose a dishwasher that is giving error code. Found incoming water line not fully tightened causing leak into overflow pan. Installed line properly and all is working properly at this time. No leaks were found after service was performed.
We serviced a
AMANA DRYER
Model NED5800HW1
Near Round Rock, TX 78665
David S
Job Details: 12/01/2021
Arrived on site for dryer not having power. I inspected the unit and work area. I found error code f6e1 hmi error. I replaced the hmi and cleared the codes. I tested the unit. It is working as designed. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW05
Near Lago Vista, TX 78645
Lou
Job Details: 12/01/2021
"Arrived on site to inspect refrigerator damage and UI not operating properly. Upon further inspection, the customer advised that the UI has been changing temp settings intermittently on its own. Also advised that there is a crack in the liner in the RC section. I tested the UI and could not duplicate the issue. I found a crack in the liner of the RC section at the bottom left side in the bend where the side wall meets the bottom. It is approximately 3 inches long. Due to the issues with the UI, I removed and replaced the UI and tested and it is operating as designed. Using the repair kit prescreened for todays service, I repaired the crack and advised the customer to monitor it and if it gets worse to contact Whirlpool. Before I left, the customer pointed out that the ice door is not sealing properly as they are having to reach up in the chute and close the door after getting ice. I am ordering the ice door and office to schedule return service due to the availability of the part. No water leaks observed during service.; ordrng 1 W11423784 (Ice door)"
We serviced a
GE DISHWASHER
Model GDF570SGJ0BB
Near Georgetown, TX 78633
Jonathan S
Job Details: 12/01/2021
"Arrived on site for dishwasher not draining. Inspected unit and work area. Performed diagnostics mode and activated drain pump. Found pump getting voltage. Checked drain line and found clear of objects. Found failed drain pump.Removed failed drain pump and installed drain pump kit. Performed diagnostics mode and tested operation. All tested good, no water leaks detected during service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Leander, TX 78641
Kimo
Job Details: 12/01/2021
Arrived on site to install previously diagnosed parts. Inspected parts and tested unit and found that it is now dispensing ice. Unit is now operating as designed. Job complete
We serviced a
KITCHENAID MICROWAVE
Model KMHC319EWH3
Near Jonestown, TX 78645
Lou
Job Details: 12/01/2021
"Arrived on sit to inspect microwave door not closing fully and unit not operating. Upon further inspection, I found the bottom switch cam stuck. Per service pointer #W11245251, I removed and replaced the interlock kit and tested the unit. Unit is operating as designed. Job completed."
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW1
Near Georgetown, TX 78628
David S
Job Details: 12/01/2021
Arrived on site for washer stoping mid cycle and other draining. I inspected the unit and work area. I found it unplugged. I plugged it back in and found the drain pump humming but not draining. I tried to enter diagnostics mode but could not. The controls do not respond. I drained the water and gained access to the drain pump and found the impeller not rotating wile energized. I quoted customer for the control and drain pump. ; ordrng 1 W10876600 (Drain pump)
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM604KBS0
Near Manchaca, TX 78652
Leonardo
Job Details: 12/01/2021
Arrived on site to replace harness and sump and motor. Replaced harness half way and saw fuse on new harness was broken. Ordering new harness office to reschedule ; ordrng 2 W11344507 (Main harness)s
We serviced a
WHIRLPOOL DRYER
Model WED75HEFW1
Near Austin, TX 78737
Kevin
Job Details: 12/01/2021
"Arrived on site and inspected dryer and found squeaking while running, recommended replacing support wheels and tension pulley.
We serviced a
WHIRLPOOL DRYER
Model MED7230HW
Near Blanco, TX 78606
Robert
Job Details: 12/01/2021
Arrived on call to replace previous diagnosed part. After installation test operation.
We serviced a
KITCHENAID REFRIGERATOR
Model KSSS48FJX00
Near Lago Vista, TX 78645
Lou
Job Details: 12/01/2021
"Arrived on site to inspect refrigerator temps. Upon further inspection, I tested temps in the FC=35.6 degrees. Tested amp draw to the compressor and got 1.0amp and found the compressor very hot to the touch. I advised the customer that the unit needs a sealed system repair I am ordering the compressor kit, evaporator, heat exchange, drain pan heater, UV dye drier, access valve, CNOTE-2 MAN, CNOTE-4 HOUR JOB. Office to schedule return service. No water leaks observed during service.; ordrng 1 W10309995 (Compressor kit) and 1 4388575 (Evaporator) and 1 WP2004545 (Drain pan heater) and 1 WP2003003 (Heat exchange) and 1 CNOTE (4 hour job) and 1 CNOTE (2 man job) and 1 TJ90SF8404 (Access valve) and 1 W10143759 (UV dye drier)"
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Austin, TX 78723
Matthew
Job Details: 12/01/2021
Arrived onsite for washer not agitating. Found actuator not functioning properly. Replaced actuator. While running diagnostics also found F0E5 off balance load code. Leveled legs and tested. Unit is now functioning properly.
We serviced a
WHIRLPOOL COOKTOP
Model W5CE3024XS00
Near Leander, TX 78641
Kimo
Job Details: 12/01/2021
"Arrived onsite for cooktop with RF burner not adjusting temps when knob is turned. I gained access to the inside of unit where I found that the switch had burnt out. I installed new part and tested unit and found that the unit is now operating as designed.
We serviced a
WHIRLPOOL WASHER
Model WETLV27HW1
Near Austin, TX 78724
Matthew
Job Details: 12/01/2021
"Arrived onsite for washer not agitating. Upon arrival put unit in diagnostics and found F7E6 motor fault, F8E3 over flow conditions. Ran test cycle and found unit not agitating or spinning. Did fill and drain. Inspected underneath unit and found run capacitor hanging down and harness severed. Will need to order and replace Harness and run capacitor . Office to reschedule ; ordrng 1 W11158830 (Capacitor) and 1 W11417071 (Lower harness)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Temple, TX 76502
Jonathan M
Job Details: 12/01/2021
Arrived on site for a refrigerator thats not cooling. Inspected unit and work area. The customer advised the unit does cool but that the unit doesnt seem to get as cold as she would like it to get. She advised that shes running the unit on the max cold setting. Took temperature of the refrigerator compartment and found the unit at 36?F. I did inform the customer that that is within proper refrigeration temperatures. She indicated that they freezer has been fine in terms of temperature. Found the freezers sitting at -1?F. The customer advised that she believed there was something wrong with it because milk has been going bad quickly in her refrigerator. She advise that everything else seem to be fine and she has not lost any food. She just believe that the unit should be colder. I called Whirlpool techline and spoke to Drew SR# 7732374716. He advised that based on the information that the unit was within specifications and that no repair could be made to ensure any difference in temperature changes. Call complete.
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW1
Near Jarrell, TX 76537
Tyler
Job Details: 12/01/2021
Arrived on site for washer not cycling through wash selection. Upon arrival enter diagnostics and found F8e1 error (long/no fill) after running further diagnostics found rinse side of cold valve functioning but when stable 120v was applied to main solenoid inlet wouldnt open up. Installed needed part. Retested and found unit functioning as designed. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Lakeway, TX 78734
Luis
Job Details: 12/01/2021
"Arrived on site. Ice bin full per customer no issues with icemaker or dispenser,removed kickplate found no physical damage to wires found damaged bracket,replaced bracket tested door operation unit working as designed"
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Round Rock, TX 78681
Jimmy J.
Job Details: 12/01/2021
Arrived on site for Squeaking or Squealing Noise - Top Load Washer. Placed in diagnostics and no error codes came on. Ran high speed spin and could hear a squeak when it went into each speed up to high. Ran agitation and very loud grinding from splutch was apparent. Removed splutch and found a small amount of oil in the splutch. Belt came off very easy. Installed new splutch and belt. Ran through high speed spin and agitation again. All noises are gone. Job completed.
We serviced a
UNKNOWN COOKTOP
Model JGCP636ADP12
Near Leander, TX 78641
Kimo
Job Details: 12/01/2021
"Arrive onsite for cooktop RR burner not lighting properly. Upon inspection of unit found that RR burner was not lighting and at time it would light. Customer agreed and I installed new parts and tested unit and found that the unit is now operating as designed. Job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT975SAHV0
Near Georgetown, TX 78633
Jonathan S
Job Details: 12/01/2021
"Arrived on site for dishwasher water line leaking underneath sink. Inspected unit and work area. Verified failure and found faulty fill hose. Found fill hose not under manufacturer warranty. Will need to replace hose to repair. Removed failed hose and installed new. Performed diagnostics mode, no error codes. Monitored operation and observed for possible water leaks. All tested good, no water leaks detected during service.
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48Qvs02
Near Austin, TX 78734
Luis
Job Details: 12/01/2021
Arrived on site replaced parts prev tech ordered tested door operation unit working as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Leander, TX 78645
Lou
Job Details: 12/01/2021
"Arrived on site to inspect refrigerator losing power and lights going out intermittently. Upon further inspection, the customer advised that the unit will turn off and they hear a clicking noise and the lights turn off. I inspected the deli control and harness and found both were good. When I removed the deli drawer pan, I found water/ice in the bottom of the RC. I pulled the unit out and removed the back cover and inspected the drain tube. I found the tube partially blocked with debris. Cleared the debris and sealed the gap in the tube between it and the chassis with silicone. Also found a void in insulation at the back of the unit as there is moisture built up on the back panel. I outlined the area that had the moisture and advised the customer of my findings. Due to the issues of the unit losing power, I removed and replaced the UI and power board and tested the unit. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS00
Near Leander, TX 78645
Lou
Job Details: 12/01/2021
"Arrived on site to inspect refrigerator temps. Upon further inspection, I tested temps in the FC=16 degrees and the RC=39 degrees. I removed the FC evap cover and found a block of ice forming in the upper right corner of the evaporator on the cap tube. I checked amp reading to the compressor and got .93amps. Also, I found that both RC door gaskets are torn and the defrost bimetal is bad.I am ordering the compressor, UV dye drier, access valve, evaporator, 2 RC door gaskets, defrost bimetal harness, CNOTE-3 HOUR JOB. Office to schedule return service. No water leaks observed during service.; ordrng 2 W10830162 (RC gaskets)s and 1 WPW10466675 (Compressor kit) and 1 TJ90SF8404 (Access valve) and 1 W10143759 (UV dye drier) and 1 W10911102 (Defrost bimetal harness) and 1 CNOTE (3 HOUR JOB) and 1 W11256565 (Evaporator)"
We serviced a
WHIRLPOOL OVEN
Model WFE540H0AS0
Near New Braunfels, TX 78132
Andrew
Job Details: 12/01/2021
"Arrived on site to test unit for not heating properly. Found bad bake element. Replaced element, tested unit to 350, unit is now working as designed. Job complete."
We serviced a
WHIRLPOOL OVEN
Model KODE300ESS05
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 12/01/2021
Arrived on site to diagnose an oven that has damaged panels. Found upper door dented and console dented. Both parts will need to be replaced to complete repairs and office to set return appointment. ; ordrng 1 W11087457 (Console) and 1 W11354870 (Panel)
We serviced a
WHIRLPOOL MICROWAVE
Model KOCE500ESS08
Near Belton, TX 76513
Tyler
Job Details: 12/01/2021
Arrived on site for wall oven microwave combo giving inverter failure. Upon arrival confirmed complaint and after further diagnosis found inverter had failed due to mag. Found mag covered under limited parts coverage. I installed and reassembled unit with new parts. Tested and found p it functioning as designed.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Hutto, TX 78634
Wesley
Job Details: 12/01/2021
Arrived onsite for broken oven glass and repaired by replacing oven glass and handle. Unit is now operating as designed. All checks good. Unit is now operating as designed.
We serviced a
WHIRLPOOL DRYER
Model MGDX655DW2
Near Cedar Park, TX 78613
Justin
Job Details: 12/01/2021
"Arrived on site for a dryer stopping and starting on its own during the dry cycle. Upon arrival the customer stated that they had removed the doors from the laundry closet to allow the unit to air out while running, and the issue has not replicated since. The customer also provided a video of the issue. They found that from the beginning of the cycle the unit would stop roughly every 10 minutes, and then kick back on throughout the entire cycle. I found the customer was not using sensor dry, nor the wrinkle control settings. The timer was recently replaced, and I found it good. I checked voltage at the wall and found good polarity. I gained access to the ignitor and motor. I found both in good shape. I tested the door switch and found it good. The customer also just cleaned the vents through the wall and stated that with 100% certainty there is no clog, but the issue is still occurring. I also found the customer typically used sanitize heat for most cycles, and often dries large loads. I informed the customer of the possibility of over heating and causing the motor to over heat and stop. I found no mechanical failure at the time of service and could not replicate the issue. Call complete."
We serviced a
WHIRLPOOL RANGE
Model WEG750H0HZ0
Near Austin, TX 78704
Leonardo
Job Details: 12/01/2021
Arrived on site to test unit for left rear burner not igniting. Found bad igniter ordering new IGNITOR office to reschedule ; ordrng 1 W10669524 (Left rear IGNITOR) and 1 W10860916 (Module) and 1 WPW10475149 (Module)
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS0
Near Jarrell, TX 76537
Tyler
Job Details: 12/01/2021
Arrived on site for range needing previously diagnosed ACU. Upon arrival confirmed prior complaint and installed needed part. Reassembled and tested unit. Found range functioning as designed with now error code failures. Call complete