Service History 41 - Appliance Express

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Marble Falls, TX 78654

Maurice R

Job Details: 06/29/2024

Arrived onsite for washer shaking. On inspection the unit it sitting on a wooden shelf that is built in. When the washer is spinning it is vibrating the wooden shelf which is vibrating the wall which vibrates the dishes. I suggest to use anti vibrating pads to help with the issue. No water leaks detected during service and no parts installed during service.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT751SAPZ0

Near Leander, TX 78641

Lou

Job Details: 06/29/2024

"Arrived on site to install previously diagnosed and ordered parts. Due to the tub leaking, I pulled the unit out and disassembled the tub from the stand. Installed a new heating element and sump assembly and transferred all remaining parts to the tub. Reassembled the unit to the stand and tested. Unit is operating as designed with no leaks. I removed the model/serial placard from the old tub and placed it on the new tub at the top left corner of the tub. Placed the unit back in its space and retested and unit continues to operate as designed. No water leaks observed during service, job completed. No one on site to sign for receipt. W11460945, W11537778, W11409866"

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW0

Near Marble Falls, TX 78654

Maurice R

Job Details: 06/29/2024

Arrived onsite for washer making a loud noise. On inspection found the pulley cover was off and broken apart. Pulled the cover out from underneath the unit and Ordering a new cover. No water leaks detected during service. No parts installed during service. ; ordrng 1 W11409708 (Pulley cover) and 2 W11573574 (Screws)s

We serviced a

KITCHENAID RANGE

Model KFDC558JSS01

Near Austin, TX 78738

Leonardo

Job Details: 06/29/2024

Arrived on site to replace inner door. Replaced inner door test unit and unit test good job complete.

We serviced a

KITCHENAID DISHWASHER

Model KUDC10FXSS5

Near Spicewood, TX 78669

Leonardo

Job Details: 06/29/2024

Arrived on site to test unit for unit leaking test unit and found 3rd spray arm not rotating making unit leak. Will order new manifold and adjuster kit. Office to reschedule ; ordrng 1 WPW10077863 (Manifold) and 1 W10712394 (Adjuster kit)

We serviced a

MAYTAG REFRIGERATOR

Model MFI2568AEQ

Near Killeen, TX 76549

Tyler

Job Details: 06/29/2024

"Arrived on site for refrigerator needing sealed system repair. On arrival recovered refrigerant and installed w10160407 compressor, wp12866903 tube, wpw10143759 uv drier, w11506635 valve, and 12002730 evap. Pulled vac and recharged system with 5.0oz of r134a. Tested unit and found no leaks, psi at 150/0 and equalized psi at 60. Informed customer to give unit 24 hrs to stabilize temps. Call complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC503ESS01

Near Austin, TX 78717

Miguel

Job Details: 06/29/2024

"Arrived on site for refrigerator section not cooling. Customer says he replaced fan motor. Current temp was 38 and 13f. Confirmed air flow is good. Removed evaporator cover. Found no frost pattern on refrigerator evaporator. Drain trough is rusted, Also found damage to cabinet near the front supports. Pics taken. Removed evaporator cover for freezer. Found incomplete pattern. Unit has several issue. Sealed system is low on refrigerate and not cooling enough, damage to cabinet will creat moisture issues. Will need to call it in to WHP TECH LINE to see if we need to continue with repairs. ; O-emld tckt"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS2

Near Burnet, TX 78611

Maurice R

Job Details: 06/29/2024

"Arrived onsite for display not draining. On interior found water in the unit, turn the drain on and no water wqs removed from the unit. I pulled the unit out and found debris in the pump keeping the unit from draining. Removed the debris and the pump started to pump water out. Ran diagnostics cycle 2 times and the unit completed the cycle with no issues."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Austin, TX 78717

Miguel

Job Details: 06/29/2024

Arrived on site with new freezer brackets and clip. Removed fzr door. Removed drawers. Replaced freezer door bracket kit. Installed clip. Reassembled and verified operation. Call c9mplete.n

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS2

Near Kingsland, TX 78639

Maurice R

Job Details: 06/29/2024

"Arrived onsite for dishwasher leaking. On inspection the leak was coming from the vent. I pulled the vent and found the gasket was folded over. Installed a new vent onto the unit and tested the unit in diagnostics mode, it completed it with no issues. No water leaks detected during service. W11649995"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near Georgetown, TX 78633

David Z

Job Details: 06/29/2024

"Arrived on site to diagnose washer that was vibrating harshly during spin. Customer advised me that regardless of load size the unit bangs a little and vibrates heavier, and unit has moved. I checked the level and found it slightly off front to rear and adjusted. I ran unit in high speed spin and found the top of the basket seems to be gyrating abnormally, but is tight on the gearcase shaft. Checked suspension and suspension is not extra springy. Ordering a basket, and suspension to be replaced at same time as basket. Office to schedule when parts arrive. ; ordrng 1 W11178227 (Basket)"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Austin, TX 78753

James K

Job Details: 06/29/2024

WTW4816FW3 Arrived on site to replace ordered parts. Replaced W11481722 actuator and W11652038 lower harness. Tested unit and now unit is functioning as designed. No water leaks detected at this time.

We serviced a

UNKNOWN VENTHOOD

Model UXT4236ADS2

Near Georgetown, TX 78628

David Z

Job Details: 06/29/2024

"Arrived on site to diagnose vent hood not running the motor when powered on. I tested the unit and found there was no response when switch was on. I removed the switch and motor and found both burnt out. Replaced motor and switch and retested. Verified unit working as designed. Parts used - WPW10395126, WPW10395033"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT751SAPZ1

Near Andice, TX 78628

Lou

Job Details: 06/29/2024

"Arrived on site to inspect dishwasher door damage. Upon further inspection, I found the outer door panel dented at the handle in the left top corner (photo). I removed and replaced the outer door panel and tested the unit in diagnostics showing no error codes. Unit is operating as designed. No water leaks observed during service, job completed. No one available to sign for receipt-new build/vacant home. W11461694"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Manor, TX 78653

James K

Job Details: 06/29/2024

"WMH32519HZ07 Arrived on site for unit making rattling noise. Upon arrival, tested unit and produced rattling noise from the right side of unit. Upon disassembly of magnetron, found one of the fins to be faulty. Replaced WPW10693025 magnetron. Tested unit and now unit is functioning as designed."

We serviced a

WHIRLPOOL RANGE

Model WFG505M0MS0

Near Mustang Ridge, TX 78610

Leonardo

Job Details: 06/29/2024

Arrived on site to test unit for gas smell when oven is coming on. Test unit and found choke to be correct. Turned oven on to 350 and turned vent on and unit test good no gas smell and no gas leaks job complete.

We serviced a

WHIRLPOOL RANGE

Model WFES3030RS0

Near Temple, TX 76504

Tyler

Job Details: 06/29/2024

"Arrived on site for range tripping breaker. On arrival found no errors or voltage issues. I ran unit on bake at 500 degrees for over 30 minutes to remove moister from elements. Allowed unit to cool down then retested unit,found oven could preheat to 350 without tripping breaker call complete"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ2

Near Temple, TX 76504

Tyler

Job Details: 06/29/2024

Arrived on site for dishwasher randomly showing f9e1. On arrival found unit has a intermittent short in wash motor circuit and needs a new W11680075 motor and. Rescheduled customer for 07/03/24 to complete repairs. ; ordrng 1 W11680075 (Motor)

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JZ4

Near Kyle, TX 78640

Leonardo

Job Details: 06/29/2024

Arrived on site to test unit for burner not working. Test unit and found shorted burner. Will order new burners rescheduled for 7/8 ; ordrng 1 W11047722 (Right front) and 1 W11517959 (Left front) and 1 W11171119 (Right rear)

We serviced a

MAYTAG WASHER

Model MHW6630HW0

Near Temple, TX 76502

Tyler

Job Details: 06/29/2024

"Arrived on site for washer showing f8e1. On arrival conf8rmed failure. Found pressure switch failing and replaced switchw11316246, and cold side inlet valve w11688995. Tested unit and found no leaks and dishwasher working as designed. Call complete"

We serviced a

WHIRLPOOL DRYER

Model WED6150PB0

Near Killeen, TX 76549

Tyler

Job Details: 06/29/2024

"Arrived on site for dryer not starting, on arrival found thermal fuse broken. Replaced fuse wp3392519, element 279838, and cutoff kit w10900067. Tested unit and found dryer working as designed but home exit vent has a clog that lead to dryer over heating and failing originally. Instructed customer to get a dryer vent cleaning to clear clog in house vent. Call complete"

We serviced a

WHIRLPOOL DRYER

Model WED5605MW0

Near Jarrell, TX 76537

David Z

Job Details: 06/29/2024

Arrived on site to diagnose dryer with partial display / display not functioning. I confirmed the display had dead pixel sections in the right third. Replaced console and tested. Verified that display is working as designed. Parts used - W11583883.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS11

Near Horseshoe Bay, TX 78657

Maurice R

Job Details: 06/29/2024

"Arrived onsite for refrigerator cooling issue. On inspection found that the rails on the fc door are bad and the rc door liner was over foamed and the liner is pulled away from the metal. Customer complained about the RC freezing the food, I found the damper is wide open and will not close. I tested the voltage and it is 78 volts open or closed. Ordering a new fc door, HV control and returning the other parts. Office to reschedule when parts arrive.; ordrng 1 WPW10317076 (HV control) and 1 12977880SQ (SS FC Door) and 1 W10876598 (Name plate)"

We serviced a

JENN-AIR OVEN

Model JJW2430IL01

Near Austin, TX 78738

Leonardo

Job Details: 06/29/2024

Arrived on site to test unit for unit giving F2E1 error shorted keypad. Will need to order new console rescheduled for 7/8 ; ordrng 1 W11449117 (Console)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM05

Near Jarrell, TX 76537

David Z

Job Details: 06/29/2024

"Arrived on site to diagnose refrigerator making loud noises from upper RC, often when door opens. Examined unit and confirmed noise is damper gears groaning / sticking. Replaced damper to resolve. Verified quiet operation. Parts used - WPW10594330."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Georgetown, TX 78633

David Z

Job Details: 06/29/2024

Arrived on site to diagnose refrigerator with no ice production. Checked bin and found it empty. Examined icemaker and found it was switched off. Powered on and ran test cycle. Verified icemaker cycles and filled. Unit working as designed. Repair completed. No parts needed.

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Georgetown, TX 78633

David Z

Job Details: 06/29/2024

"Arrived on site to install new timer / knob due to cracked knob shaft per SPW11693378. Installed new knob and timer and tested. Verified unit working as designed. Parts used - W11675852, W11685947."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Liberty Hill, TX 78642

Miguel

Job Details: 06/29/2024

Arrived on site for dishwasher making a noise. Ran diagnostics and found no error codes. Noise occurring when wash pump is activated. Replace pump and motor assembly. Still made a small amount of noise. Reset for Friday to call into tech line. Reordering another pump and motor just incase; ordrng 1 W11416362 (W11416362)

We serviced a

WHIRLPOOL OVEN

Model WFG320M0BB0

Near Austin, TX 78725

James K

Job Details: 06/29/2024

"WFG320M0BB0 Arrived on site for oven not heating. Upon arrival, found door gasket torn allowing oven heat to escape. Ordering W10535778 door gasket. Also ignitor only reads 2.7 amps. Normal reading is 3.0 to 3.4. Need to replace igniter as well. Office to reschedule ; ordrng 1 W10535778 (Door gasket)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model GZ25FSRXYY7

Near Leander, TX 78641

Miguel

Job Details: 06/29/2024

Arrived on site for refrigerator not making ice. Found fill tube frozen. Cleaned and cleared. Replaced water valve. Cycled and verified operation. Call complete.

We serviced a

WHIRLPOOL WASHER

Model WTW4957PW0

Near Leander, TX 78641

Miguel

Job Details: 06/29/2024

Arrived on site for washer not completing a cycle. Has had issues where water will drain but it will not spin. Diagnostics shows f0e5. Checked and confirmed suspension has 1 bounce. All components pass test. Inspected and all looks good underneath. Advised customer clothes must be properly distributed. Unit working as designed. Call complete. No parts.

We serviced a

WHIRLPOOL RANGE

Model WFE515S0JS4

Near Austin, TX 78723

Joe Z

Job Details: 06/28/2024

Arrived on site to check range for tripping breaker. Removed ground from terminal block and heated oven on broil for 30 mins and then switched to bake for 20 mins. Reattached ground wire and tested unit on bake and unit is no longer tripping the breaker. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ03

Near Georgetown, TX 78626

David Z

Job Details: 06/28/2024

"Arrived on site to diagnose refrigerator that was not cooling in either compartment. On arrival found the freezer door was open 1/2 inch and as a result the freezer was iced over and door was frozen in place and unable to be opened. I tried to muscle the door open, but i could not get it to budge. I shut off cooling to the unit and wedged the door open slightly to allow it time to cool. Advised maintenance that the door likely was not closed / sealed and the unit needs to fully that and have the door examined to make sure it's sealing. Maintenance will follow up if there are any issues and it's more than door not being closed. No parts used."

We serviced a

WHIRLPOOL RANGE

Model WFE975H0HZ4

Near Austin, TX 78744

Leonardo

Job Details: 06/28/2024

Arrived on site to replace terminal block. Replaced terminal block test unit and unit test good job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC302ESS06

Near Marble Falls, TX 78654

Maurice R

Job Details: 06/28/2024

"Arrived onsite for previously diagnosed parts. Installed the new rails on the fc door, then went to install the Evap harness and found ice coming out the louvre of the evap cover on both sides of the evap. Informed the customer that the unit need to be defrosted to put on the harness. Customer did not want to take more time off to defrost the unit and have another tech come out. I called WP to inform them that the customer had defrost the unit a few weeks ago and it is frosted up again. Stepped through some of the test procedures that WP tech want to do. Tech suggestions was defrosting the evap and installing the harness. No water leaks were detected during service. W116584037739314704. Leaving the ticket open Customer contacting WP, does not want another call at this time. ; O-emld tckt"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ06

Near Copperas Cove, TX 76522

Tyler

Job Details: 06/28/2024

"Arrived on site for ice maker not working, on arrival found tray full but bin was empty. Found no harness breaks.found thermistor on ice maker failing. Replaced ice maker and tested unit. Found no leaks, and informed customer to give unit 24 hrs to fill bin call complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS311SDHB09

Near Rogers, TX 76569

Sterling

Job Details: 06/28/2024

On arrival verified complaint of unit not making ice. Fc temp is 0 degrees. Attempted to run diag and ice maker would not function. Verified voltage to ice maker. Replaced ice maker and ran diag test. IM filled with water. Job complete installed w11700250

We serviced a

WHIRLPOOL DRYER

Model WED5010LW1

Near Austin, TX 78748

Ryan B

Job Details: 06/28/2024

"Drives on site to inspect unit for not starting cycle but has power and cavity light is illuminated. Upon closer inspection found door switch broken, replaced door switch, tested unit unit is running as intended. Job complete. USED WP3406107"

We serviced a

MAYTAG DRYER

Model MED7230HC3

Near Austin, TX 78748

Ryan B

Job Details: 06/28/2024

Arrived on site to inspect unit for not starting cycle cavity has light and unit has power. Upon closer inspection found cavity light on but console not illuminated or responding at all. Found control getting power. Will need to order console and return. Rescheduled for 7/3 NO PARTS USED; ordrng 1 W11406679 (Console)

We serviced a

MAYTAG WASHER

Model MVW6230HW1

Near Horseshoe Bay, TX 78657

Maurice R

Job Details: 06/28/2024

"Arrived onsite for previously diagnosed parts. Installed the pump and the control board, then calibrated the unit. Ran diagnostic mode and the unit passed with no issues. The washer is operating as designed and no water leaks detected during service. W11399437 W11543994"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS07

Near Austin, TX 78704

Luis

Job Details: 06/28/2024

"Arrived on site for a defective compressor. Removed defective compressor,installed a new compressor and drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good. Used wpw10143759,w11506635w11557425"

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EHL04

Near Austin, TX 78744

Luis

Job Details: 06/28/2024

Arrived on site found left door missing trivet shelf ordering new shelf; ordrng 1 W10887799 (Trivet shelf)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM03

Near Austin, TX 78754

Luis

Job Details: 06/28/2024

"Arrived on site for no ice. No water in housing,ran error test no errors,ran harvest passed,ran fill failed,ran fill tube heater,ohmed heater good,checked voltage good 120vac reconnected heater,fill tube defrosted ran fill test passed. If issue reoccurs will need a new heater."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ16

Near Austin, TX 78756

Luis

Job Details: 06/28/2024

Arrived on site for no cool. Compressor attempting to power on and loud noise diagnosed a defective compressor ordering a new compressor. ; ordrng 1 W11547313 (Compressor) and 1 W11506635 (Access valve) and 1 Wpw10143769 (Drier) and 1 R600 (R600)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS07

Near Austin, TX 78752

Luis

Job Details: 06/28/2024

"Arrived on site for a defective compressor. Replaced defective compressor,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good. Used w11557425,w11506635,wpw10143759"

We serviced a

WHIRLPOOL DRYER

Model WGD6150PW0

Near Pflugerville, TX 78660

Wesley

Job Details: 06/28/2024

Arrived onsite and found unit operating with unleveled foot causing rocking. Set up for level operating. Unit is now operating as designed. All checks good. No parts used.

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Austin, TX 78728

Wesley

Job Details: 06/28/2024

"Arrived onsite and found unit operating with failed power supply. Reset the breaker. Unit is now operating as designed. All checks good, advised customer on repair. No parts used."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Austin, TX 78758

Wesley

Job Details: 06/28/2024

Arrived onsite for not draining and found shorted drain pump with locked impeller. Repaired by replacing the drain pump. Unit is now operating as designed. All checks good. W10876537

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDM10

Near Austin, TX 78758

Wesley

Job Details: 06/28/2024

Arrived onsite and found unit operating with failed door gasket causing massive condensation. Repaired the existing gasket with extensive heat treatment and molding to correct and repair seal and function. All checks good. No parts needed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near Pflugerville, TX 78660

Scott

Job Details: 06/28/2024

"Arrived on site ,replaced auger motor and coupler. Unit is now dispensing ice thru door . No water leaks detected at time of service . Job complete ."

We serviced a

WHIRLPOOL RANGE

Model WFE515S0JS4

Near Austin, TX 78723

Lou

Job Details: 06/28/2024

Arrived on site for range tripping breaker. Started broil cycle to remove any moisture from the elements. Switched to a bake cycle and let the unit heat. No issues found and breaker not tripping. Job complete.

We serviced a

WHIRLPOOL WASHER

Model WFW5605MC1

Near Pflugerville, TX 78660

Wesley

Job Details: 06/28/2024

Arrived onsite for vibration concerns and ran unit empty on test 7 indicating no tub balancing issues perfect rotation within spec. Unit is level and secure to the ground. No error codes. Ran a medium towel load onsite to observe for spinning with a load. Provided customer instruct on design and advised customer on findings. No parts.

We serviced a

WHIRLPOOL WASHER

Model WTW5540SQ0

Near Austin, TX 78729

Paul

Job Details: 06/28/2024

"Arrived onsite for a washer that is screaming while agitating in either direction and to replace the previous diagnosed parts. I replaced the dogs and cap in the agitator. I found the noise coming from the clutch. I found the anti rattle clip not staying locked in place and had push down over the upper hub of the new gearcase causing it to rub metal on metal. I replaced the clutch and tested the washer. The washer sounds normal now and is working as designed. No water leaks were present at the time of service. Call complete. INSTALLED 80040 DOGS, 285785 CLUTCH, & WPW10074580 CAP."

We serviced a

MAYTAG DRYER

Model MED5630HW2

Near Austin, TX 78738

Ryan B

Job Details: 06/28/2024

Arrived on site to replace top panel for cosmetic damage. Upon arrival found panel delivered to customer came in damaged. Also found front panel and right panel have damage. Will need to order top and right panel in white and return. Unit is stacked would be best for 2 technicians to ensure no damage to surrounding reaOffice to reschedule. ; ordrng 1 W11491471 (Front panel) and 1 W11233548 (Right panel) and 1 2man (2 man)

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Bee Cave, TX 78738

Ryan B

Job Details: 06/28/2024

"Arrived on site to replace control and console diagnosed on previous trip. Oh we out drain on both ends to confirm no corruption in harness, harness checked out. Replaced both parts, tested unit, unit is running as intended. No leaks present at this time. Job complete. USED W11621180 W11478525"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC700HPS00

Near San Marcos, TX 78666

Andrey

Job Details: 06/28/2024

"Arrived on site to replace previously diagnosed, fan scroll, control,UI and thermistor kit, replaced and tested, unit is now running as designed, no leaks detected job complete installed W11172798, W10822646, W10316760, W11098695"

We serviced a

MAYTAG WASHER

Model MVW6500MBK0

Near Temple, TX 76502

Jonathan M

Job Details: 06/28/2024

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the outer drain hose and tested the unit twice in a diagnostic cycle. I observed no leaks present during either cycles, even while wiggling the drain hose around. The unit is working and operating as designed. Call complete. W10899966."

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS2

Near Temple, TX 76502

Jonathan M

Job Details: 06/28/2024

Arrived on site for a dishwasher that has a broken spring arm. Inspected unit and work area. The customer guys at the second level sperm completely separated from the manifold. I did confirm the customer complaint and replaced the manifold assembly. Tested the unit and the unit is working and operating as designed. Call complete. W11545334.

We serviced a

MAYTAG WASHER

Model MVWB855DC3

Near Little River-Academy, TX 76554

Sterling

Job Details: 06/28/2024

"On arrival verified complaint of leaking and seized gearcase. Attempted to replace gearcase and found it seized to the inner basket. Unable to remove despite sledge and spray. Spoke to CS. Ordering inner and outer baskets. Clutch, slider, gearcase, rotor, stator, Washplate, Washplate bolt, and Spanner are all inside the machine as they were all opened during repair, will need to replace them all on return. Installed w10734521, w10754448, w10915700, w10915701, w11393685, w10902814, w10752187. Office to reschedule ordering w10811960 and w10512164; ordrng 1 W10811960 (inner basket) and 1 W10512164 (Outer basket)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF332PAMS0

Near Lockhart, TX 78644

Andrey

Job Details: 06/28/2024

"Arrived on site to test unit for door just falling, tested unit found missing bushings and pads and springs are attached to the frame but not the door hinges, installed bushings and pads, tested unit unit is now running as designed, no leaks detected job complete installed 2xWP8268961, 2xWP8268990"

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Cedar Park, TX 78613

Miguel

Job Details: 06/28/2024

Arrived on site for washer not draining all the time. Ran diagnostics. Found f0e7. Cleared and completed diagnostics with no issues. Removed from wall. Inspected and found no issue underneath. Found drain line was very long and turning multiple times. Will need original drain line. Reset for wed ; ordrng 1 W11244231 (Drain hose) and 1 285863 (Extension) and 1 285835 (Drain hose connector kit)

We serviced a

WHIRLPOOL RANGE

Model WFE515S0JS4

Near New Braunfels, TX 78130

Tim M

Job Details: 06/28/2024

"Arrived on site to test unit for not working properly. Upon arrival builder met me and told me unit was tripping breaker when oven was in use. Theyve replace the breaker and issue is still present. Its currently on a standard non-GFCI breaker and is not tripping. Inspected unit, found no pinched or broken wires and unit is receiving proper voltage. Replaced control (W11583303) as precautionary, activated bake and broil element, unit is running as designed, job complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near San Marcos, TX 78666

Tim M

Job Details: 06/28/2024

"Arrived on site to test unit for leak. Customer stated theyve never used this unit but inspector told them a small leak has formed on the left side of the unit. Ran multiple diagnostic cycles with no leaks present. Advised customer on proper dishwasher use. Unit is running as designed, no leaks detected, no parts installed, job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Austin, TX 78745

Luis

Job Details: 06/28/2024

"Arrived on site for noise complaint. Per customer noise happened once after installing products,ran diagnostics,ran fan test passed,ran compressor and damper test no odd noise. Possible noise was during compressor running at high speed,variable speed compressor,informed customer noise is normal if compressor is running at high speed. No parts used."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ18

Near Austin, TX 78745

Luis

Job Details: 06/28/2024

"Arrived on site for not dispensing ice. Removed ice bin,found impeller cord to turn on auger motor,replaced separated,washer,impeller and auger motor,found paint chipping from icemaker replaced icemaker,reassembled unit. Icemaker filled with water tested ice dispenser unit working as designed. Used w11548540,wpw10309864,w11378860,wp63052-2,w11671282."

We serviced a

WHIRLPOOL RANGE

Model WFE515S0JS4

Near Austin, TX 78723

Lou

Job Details: 06/28/2024

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Manor, TX 78653

Lou

Job Details: 06/28/2024

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the hv control and diffuser and tested. Unit is operating as designed. No water leaks observed during service, job completed. W11558182, W11645127"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS06

Near Cedar Park, TX 78613

Miguel

Job Details: 06/28/2024

Arrived on site for dispenser leaking from dispenser about 20-30 min after dispensing ice. Video shows front dispenser dropping water when icemaker if filling. Called tech line. 7738230309 Ran test 120 and icemaker passed. No water leaked out. Ran icemaker fill test and no leaks. Removed icemaker and cleared water and tested again. Icemaker fills and does not leak. Tested 3 times. Tech-line recommends new user interface. Replaced front user panel. Also found door gasket already tearing. Will need to replaced gasket. Reset for wed pm. ; ordrng 1 W10917313 (Gasket)

We serviced a

AMANA RANGE

Model AGR6303MMS0

Near Cedar Park, TX 78613

Miguel

Job Details: 06/28/2024

Arrived on site for oven showing f3e0. Inspected rear and found sensor was disconnected. Verified sensor is 1.1k ohms. Reset and verified operation. Call complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Florence, TX 76527

Gerry C

Job Details: 06/28/2024

"KRFC704FPS04 Arrived to inspect ice production issues. I found the FC at -15 and the RC at 36. The unit was set to 5 and 35, respectively. Six hour temperatures were 23- 86, 24- 53, 25- 87, 26- 77. 28- 35, 29- -11, 30- 33, 31- -4. 33- 32, 34- -20, 35-29, 36- -13. The thermistors,from the control side read 24.40Kohm, -1, 7.59Kohm, 38. This shows the FC thermistor had failed and will require the FC evaporator cover assembly replacement. Testing the water supply, I found it frozen, likely due to the extreme cold of the FC. The customer has requested tech GCO. No leaks observed during service.; ordrng 1 W11394920 (FC Evap Cover) and 1 GCO (07/09 or later)"

We serviced a

WHIRLPOOL OVEN

Model WOS72EC0HS20

Near Georgetown, TX 78633

Gerry C

Job Details: 06/28/2024

"WOS72EC0HS20 Arrived to inspect failure at startup. I verified the issue and it would fail after approximately three seconds, reverting back to the start screen with no indication of power loss. Service test mode had multiple instances of F6E0 and I attempted to clear, but the codes would not clear. Manual operation within service test mode of all loads failed. The only operation of the machine was the door latch, which is controlled by the main controller, eliminating it from the cause of the issue. I found by performing a hard reset of the control, from within the service test mode, the machine resumed operation. Due to the very erratic operation and customer concern, office to order UI W11616677. Office to contact the customer to arrange return service. ; ordrng 1 W11616677 (UI)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HZ06

Near Georgetown, TX 78633

Gerry C

Job Details: 06/28/2024

"WMH53521HZ06 Arrived to inspect constant running issue. I found at any power application to the unit, the heating section could be heard operating. The magnetron relay on the control showed a complete circuit at 0.4 ohms, in all conditions and the control board will require replacement. The customer has additional coverage and will contact that entity to have a service call created. The unit will require the main control W11545876 and interlocks W11197766 should be returned with as well."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ11

Near Lockhart, TX 78644

Andrey

Job Details: 06/28/2024

"Arrived on site to test unit for no cooling, customer stated it never cool since they bought it, exposed compressor and found it is disconnected, secured connection and tested, unit is now developing a frost pattern, unit is running as designed, no leaks detected job complete, no parts installed"

We serviced a

MAYTAG WASHER

Model MVW7232HC2

Near Lockhart, TX 78644

Andrey

Job Details: 06/28/2024

"Arrived on site to test unit for softener not dispensing, tested unit found unit only has cold water connected, explained to customer that for the softener dispenser to work, unit needs a hot water connection, installed hot water line and tested, unit is now running as designed, no leaks detected job complete, no parts installed"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Round Rock, TX 78665

David Z

Job Details: 06/28/2024

"Arrived on site to diagnose washer that was not latching. Tested unit and found that when the lid goes to lock, you hear a faint click and it never locks. Removed latch and found the housing cracked, with a failed latch mechanism. Replaced latch to resolve. Retested and found the unit working as designed. Parts used - W11513248. Repair completed."

We serviced a

MAYTAG REFRIGERATOR

Model MSS25C4MGZ08

Near Round Rock, TX 78665

David Z

Job Details: 06/28/2024

"Arrived on site to diagnose refrigerator that's not cooling in either compartment. Examined unit and found the evaporator completely covered in ice. Removed evap cover and found wiring and heater working as designed. Unit will go in forced defrost, but not defrost on its own. Ohmed out thermistor wiring and found .5 ohms resistance, which is within spec. Replaced defrost thermistor since it may be opening up when it's cooling. Tech line advises if issue returns to replace UI and Control at the same time per engineering. Customer advised on proper defrost procedures, and that they must defrost to remove ice built on evap. Customer will follow up if issue returns. Parts used - WPW10384183. Tech line SR7739399913."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT531HAPM0

Near Round Rock, TX 78681

David Z

Job Details: 06/28/2024

"Arrived on site to diagnose dishwasher that was making squeaking noises when door is opened and closed, from the right side. When I open the door I could trace the noise to the right hinge pad. Replaced both hinge pads and retested unit. Verified unit working as designed. Parts used - 2x WP8268961."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS2

Near Round Rock, TX 78681

David Z

Job Details: 06/28/2024

"Arrived on site to diagnose dishwasher that was making a strange noise since customer had it. Ran unit and confirmed a strange groaning sound when it was running. Ran unit with clear door on and found the groaning sound coming from the diverter when the unit cycles between spray arms. I called tech line, SR7739397535 who recommended diverter disc and cover since noise is usually disc rubbing on the housing. Noise may diminish as time goes on as parts wear in, but may not completely disappear. Ordering parts, office to schedule. ; ordrng 1 W11662107 (Diverter disc) and 1 W11679656 (Diverter Cover)"

We serviced a

KITCHENAID DISHWASHER

Model KDTE334GPS0

Near Georgetown, TX 78628

David Z

Job Details: 06/28/2024

"Arrived on site to diagnose dishwasher that is not running. Customer said at one point it went dead. UI would not respond, but then it would work if they hit start sometimes, but no lights. Then after a storm it worked fine for 2 weeks and died again. Tested unit and found it dead, but good voltage and polarity at outlet. I replaced the control once I verified voltage at it. UI still would not power on. I tightened the wire nuts on the power cord and replaced the console. Power cycled unit. Once cycled it started working as designed. Unit now fully responds and will run cycles. Parts used - W11165145, W11120155. Call completed."

We serviced a

KITCHENAID ICE MACHINE

Model KUIX535HPS00

Near Horseshoe Bay, TX 78657

Maurice R

Job Details: 06/28/2024

Arrived onsite for Ice Machine not producing ice. On inspection during the flush mode no water was circulating over the ice plate. Went in to diagnostic and turn the pump on and there was no water running over the ice plate. The pump was making a loud grinding noise. Installed a new recirculating pump. Now the water is running across the plate and the plate temperature was dropping when I left. I could see the beginning of an ice slab being produced. The Ice Machine is operating as designed and no water leaks detected during service. W11542867 used this part from this job 416533 for this job 417886.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ19

Near Horseshoe Bay, TX 78657

Maurice R

Job Details: 06/28/2024

Arrived onsite for refrigerator making noise. Talking with the customer she said that when she opens the rc door the noise stops. I but the unit In diagnostic mode and turn the damper on. The customer said that that was the noise. The only noise I was hearing was the fan blowing the cold air. It was normal sound you hear with this unit. Customer had just bought it and was nervous that she got a lemon. I informed that this was normal sound for the unit. No parts were installed during service.

We serviced a

KITCHENAID MICROWAVE

Model KMBS104ESS00

Near Austin, TX 78733

Leonardo

Job Details: 06/28/2024

Arrived on site to replace interface board. Replaced interface board test unit and unit test good job complete. WPW10660608

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Round Rock, TX 78664

Scott

Job Details: 06/28/2024

"Arrived on site ,replaced lower harness ,gearcase , cap. W11643701 , W11395618 , W11396716 , W11449840 Ran diagnostics all checked normal. No water leaks detected at time of service . Job complete"

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC3

Near Kingsbury, TX 78638

Andrey

Job Details: 06/28/2024

"Arrived on site to test unit for not spinning, tested unit found basket split off the bottom causing it to cease up, unit need new basket to fix issue, ordering basket, office to reschedule ; ordrng 1 W11513243 (Basket)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Austin, TX 78739

Ryan B

Job Details: 06/28/2024

Arrived on site to inspect unit for rusting around vent. Upon closer inspection found panel rusted also found new panel damaged. Will need to order and return. Office to reschedule. ; ordrng 1 W11416371 (Front panel) and 1 W11157086 (Stud) and 2 W10826179 (Screw)s

We serviced a

UNKNOWN VENTHOOD

Model UVL6036JSS2

Near Pflugerville, TX 78660

Scott

Job Details: 06/28/2024

"Arrived on site ,replaced front right socket . All lights are functioning properly . W11565681 installed . Job complete"

We serviced a

WHIRLPOOL OVEN

Model WEG745H0LZ4

Near Hutto, TX 78634

Scott

Job Details: 06/28/2024

"Arrived on site ,replaced cooling fan ,both right side orfice holders ,left front holder ,center burner and used all screws assigned to call. W11620737, W11186519, W11186523, W11186510, 3196172, W11435660. Tested oven ,and all burners . All checked normal. No gas leaks detected at time of service . Job complete"

We serviced a

WHIRLPOOL RANGE

Model WEE515S0LS

Near Austin, TX 78723

Joe Z

Job Details: 06/28/2024

We serviced a

JENN-AIR FREEZER

Model JBZFL18IGX00

Near Austin, TX 78703

Joe Z

Job Details: 06/28/2024

Tech was assigned as a helper;

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Hutto, TX 78634

Scott

Job Details: 06/28/2024

"Arrived on site for dead wash. Found wire harness broken and control shorted . Also found drain hose too far down drain stand which may have led to off balanced load . Replaced control, harness , drain pump W11665968 , W10919003 , W11608056 and installed drain hose correctly . Ran calibration and diagnosis. All checked normal. No water leaks detected at time of service . Job complete"

We serviced a

WHIRLPOOL DRYER

Model WED5010LW0

Near Hutto, TX 78634

Scott

Job Details: 06/28/2024

Arrived on site for burning smell . Also found moisture building up in basket and blower housing . Cleaned lint out of unit . Ran temp and air flow test . Found flow restriction. Advised customer needs to have vents cleaned . Also advised not to use unit as to not blow any thermostats or fuse . No parts installed . Job complete

We serviced a

MAYTAG DRYER

Model MED6400TQ0

Near Killeen, TX 76542

Jonathan M

Job Details: 06/28/2024

arrived on site for a dryer that is making abnormal noises. Inspected unit and work area. I tested the dryer upon arrival and found squeaking sounds coming from within the unit. I disassembled the unit and found the idler pulley and one of the rollers causing the issue. I replaced both parts and reassembled the unit. I tested the unit on a timed dry cycle and found the unit working and operating as designed with no abnormal sounds present. Call complete. 4392067.

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Killeen, TX 76542

Jonathan M

Job Details: 06/28/2024

Arrived on site for a dryer that has a broken knob and timer. Inspected unit and work area. I did confirm the customer complaint and replaced the timer and knob. I tested the unit and found the unit tumbling and heating as designed. Call complete. W11685947.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ09

Near Hutto, TX 78634

Scott

Job Details: 06/28/2024

"Arrived on site ,installed foam gasket under fz door gasket W11159728. Unit is making ice and no longer making noises since last visit . No water leaks detected at time of service . Job complete ."

We serviced a

MAYTAG REFRIGERATOR

Model MRT311FFFZ02

Near Nolanville, TX 76559

Jonathan M

Job Details: 06/28/2024

"Arrived on site for a refrigerator that is not illuminating in the freezer section. Inspected unit and work area. I checked the bulb to make sure that it was properly tightened and found the proper connectors. I checked the door switch and found one of the door switch connectors not connected to the wire that supplies the voltage to the door switch. I attempted to try to remove the wiring to reconnect the connector, but found that the wire was completely insulated inside of the cabinet and would not pull down. I called Whirlpool Techline and spoke to Leon SR# 7739394799. He had me send him several photos of the issue and advise that this unit would be sent to review and to make note for the repair at this time. He advised that the customer or I would be contacted depending on the next steps. Call complete. No parts were installed."

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US6HS05

Near Smithville, TX 78957

James K

Job Details: 06/28/2024

"WCG55US6HS05 Arrived on site for mid burner not working. Upon arrival, verified mid burner will ignite but no gas flows. Front left burner also is out of alignment and needs to be replaced. Ordering W11256503 gas valve center, W11366438 knob and W11677628 gas valve left front. Office to reschedule ; ordrng 1 W11256503 (Gas valve) and 1 W11366438 (Knob) and 1 W11677628 (Gas valve left front)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Horseshoe Bay, TX 78657

Maurice R

Job Details: 06/28/2024

Arrived onsite for icemaker not producing ice. On inspection the IM dump 3 cubes of ice out of a 6 cube tray. Tested the icemaker and the thermistor was to warm in the ice compartment. Installed a new icemaker on the unit and called for water and it filled the tray up. The refrigerator is operating as designed and no water leaks detected during service. W11658802

We serviced a

WHIRLPOOL RANGE

Model WFG505M0MS0

Near Austin, TX 78744

James K

Job Details: 06/28/2024

"WFG505M0MS0 Arrived on-site on unit producing has smell when using. Upon arrival, customer stated no gas smell lingers when unit is not operating but only when using oven. Tested oven and noticed gas smell lingering while oven is running. All components in the unit is in tact and no blockage of airflow to the unit. I proceeded to adjust the Air shutter on the burner element and made a minor slight improvement however customer is very concerned of the smell due to health issues. Manufacturer states this is normal operations of this model unit. Customer will escalate with builder for a resolution. No parts replaced. Unit is functioning a designed."

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW1

Near Austin, TX 78744

James K

Job Details: 06/28/2024

"WTW6120HW1 Arrived on site for unit not operating. Upon arrival, found unit stuck on Unit draining display and unable to operate unit. Removed pressure hose from the control and blew through hose to clear. Once inserting hose back onto controls, and the unit began to operate. Entered diagnostics and found F9E1 long drain, F7E1 tachometer missing, F0E8 water ring, F8E6 water hazard. Cleared codes. Proceeded to replace W11543998 control and did not fix. Engineer code was off by 1 digit so did not have correct remainder parts. Ordering W11591637 lower harness and W11399437 drain pump. No water leaks detected at this time. Customer agreed to reschedule Monday July 8th. ; schdld next appmnt for 7/8 MON !"

We serviced a

WHIRLPOOL DISPOSAL

Model GC1000PE4

Near Austin, TX 78723

James K

Job Details: 06/28/2024

"GC1000PE4 Arrived on-site for unit making noise. Upon arrival, unit grind motor was faulty. Replaced 84211600. Tested unit and now unit is functioning as designed"