"Arrived on site to test unit KOED530PSS00 for not heating properly. Upon arrival customer stated bake cycles take too long to cook food. Engaged 350? bake cycle; unit reached 338? and hovered. Canceled cycle and entered service mode, found F6E4 (UI/APM status mismatch). Suspected software issue. Replaced console (W11666473) and retested; bake cycle now reaches 375? before stabilizing and cycling 330?370?. Unit is now running as designed, job complete."

"Arrived on site for washer WTW4855HW3 with continued issues of stops at rinse cycle on Control Panel everytime and leaves clothes soaking wet. Upon arrival, ran diagnostics and get error code F7-E1 basket speed fault, and F2-E1 stuck key. Ran automatic test cycle and completed correctly. Cleared error codes. I ran manual components test and both agitation and spin operate correctly. I Ran a normal cycle and confirmed customers issue when getting to rinse. Found the rinse light just blinks for a while with lid locked. I ran diagnostics again and get same 2 error codes as before. I replaced control W11607637 per call back warranty period. I test unit again on a normal cycle. Same issue persist. I replaced actuator W11481722 and re test a normal cycle . Unit is now operating as designed. No leaks present. Job complete"

Arrived on site for washer stays on for under 2 sec then shows lock. Found touch panel was locked. Unlocked and found f5e2. Ran automatic test cycle and can hear lock clicking but never locking. Will need new latch. Reset for Friday. ; ordrng 1 W11565030 (Door latch)

Arrived on site for range not heating. Inspected unit tested voltage unit is getting proper voltage . Broil element working but not bake. Tested bake element found OL removed bake element and found top left broken took pictures uploaded to SD. Replaced bake element and tested. Unit is now functioning properly and as designed to job completed

"Arrived on site to look at model WRX735SDHZ04 for customer complaint of unit not producing ice. Found issue with the ice maker. I replaced ice maker, unit tested good. Part used w10882923. Part cost $159.01 service $222.01 tax $31.47 total $412.97 collected payment on cc. $412.97 CC Auth# 334WPM"

"Arrived on site to inspect refrigerator JFFCC72EFP02 ice maker not working. Upon further inspection, I tested temps in the FC=6 degrees. I tested temps coming from the ice maker vent fan and found it at 9 degrees. I placed the unit in diagnostics and tested the ice maker in test 120, and it harvested as designed. I removed the ice maker and tested the fill tube in test 97, and it filled as designed. Following the tech sheet, I tested the thermistors, fans, and switches, and the unit is operating as designed. I advised the customer of my findings and advised that the ice maker is operating as designed. I recommended that the customer monitor the ice maker and if it fails again to contact our office. The customer paid the service fee of $162.36 ($149.99+tax) with CC ($162.36 CC Auth# XWU9N4). The customer advised that they weren't too sure if they wanted to replace the ice maker and I recommended that if the ice maker fails again to discuss it before contacting the office and if they do want it replaced to notify our office and we'll come back and replace it and provide a quote. Unit is operating as designed, and no water leaks observed during service, job completed."

"Arrived on site to look at model ZGP484LGR3SS for customer complaint of small oven not maintaining temperature properly. Intested unit at 350 degrees with oven thermometer hanging from the middle shelf. Ignitor tested good, gas flow was good, burner tube was good, oven reached 350 degrees in a normal time, unit cycled on when my thermometer reached 340, unit reached 358 before cycling off again. Unit seems to functioning properly at time of service. Instructed Customer to get oven thermometer and watch during a longer bake cycle. If problem continues, recommended replacing the temperature sensor. Part cost $58.92 service $329.99 tax $32.09 total $421. Collected service fee on cc. $162.36 CC Auth# 3X4VF3"

"Arrived onsite for bad compressor. KRFF507HPS00. Unit under full sealed system coverage. Through 2026. Accessibility concerns requiring the door to be removed for access increased service charge to 229.99 and taxes. Completed compressor replacement WPW10466675, and installed uv drier WPW10143759, and access port W11506635. Pulled vacuum and charged to spec. Observed good lowside pressure and positive heat exchange. Reinstalled unit and advised on repair. All checks good. $248.96 CC Auth# EW4LXY"

Arrived onsite for unit tripping the breaker occasionally. Initiated burn off and set to run for 3hrs at 550f. Unit is operating as designed at time of service. Explained findings to customer. No parts.

Arrived onsite and found unit operating with trippingg the breaker every time it enters defrost. When the heater circuit is closed throught the bimetal it trips. The heater has a developed a short under load and will need needed to repair. The part may not be available in which case there is not a repair option. Ordering part. Demonstrated failure to homeowner and advised on status. ; ordrng 1 D7872801 (Defrost heater)

Arrived onsite MSF25D4MDM02 and found unit operating with failed filter seatingvery little water flow. Falls under the purview of the previous work as the filter had been tested and not seated properly on first visit. No charge.

Arrived onsite and replaced the freezer door W11390104. Unit is now set up for proper ice production. Advised property management on the repair. No leaks at time of service.

"Arrived on site to inspect dryer WED7120HW1, not drying clothing. Upon further inspection, I tested the unit with the door open and the switch closed and found the element is illuminating in the back right corner vent area. I disassembled the unit and tested the fuse, cutoff, thermostat, and element and found all good. I removed the element to find the middle metal plate was blackened, warped, and beginning to crack. I replaced the element and cleaned the unit, and reassembled the unit. Retested, and the unit is operating as designed. I advised the customer that the unit will produce a burning odor and it will eventually go away. Alao recommended that the customer have the vents checked/cleaned. No lint observed at the end of service, job completed. WP3387747"

"Arrived on site to inspect dishwasher WDT751SAPZ0 leaking water. Upon further inspection, the customer advised that they found a small puddle on the floor under the door at the front left corner and believed the issue to be the bottom door gasket. I inspected the bottom door gasket and found it good. I placed the unit in diagnostics, showing no error codes and tested. I inspected underneath the unit at the door and found no leaks, but I did find dry water stains on the insulation. I disassembled the door and performed another diagnostics test, and found no leaks. I reassembled the door and inspected the door gasket and found droplets of water on the door gasket at the top and found some debris at the top right corner on the outside of the gasket where water has been leaking and the door gasket was not pulled out fully in both the upper right ahd left corners. I showed the customer my findings and removed and replaced the door gasket and showed the customer how the gasket should pull out in the top corners and as the door closes, the door grabs the gasket and seals the door. Retested, and the unit is operating as designed. I cleaned the dry water debris from the inner door panel. No water leaks were observed at the end of service, job completed. W11483553"

"Arrived on site to inspect washer WTW4816FW3 drain pump not turning off. Upon further inspection, I placed the unit in diagnostics showing error code F3E1-pressure sensor fault, and when i went to test the unit, the drain pump turned on and would not stop. Per service pointer W11766193, I removed and replaced the main control and calibrated the unit. Retested in diagnostics, and the unit is operating as designed. No water leaks observed during service, job completed. W11503810"

"Arrived on site to inspect dryer 110.87872603, not turning on. Upon further inspection, the customer advised that the unit has power but won't turn on. I tested the unit by pressing the power button, and the unit would not turn on. I unplugged the unit and gained access to the fuse. I tested the fuse, and it is good. Once I reconnected the harness to the fuse, i plugged the unit in and pressed the power button, and the unit turned on. I tested it on timed dry, and the unit is operating as designed. I advised the customer of my testings and findings, and they paid the service fee of $162.36 ($149.99+tax) with CC ($162.36 CC Auth# PYJUJ9). No lint observed during service, job completed."

"Arrived on site to inspect dryer model WED5605MC0 making noise. Upon further inspection, I identified the noise as being vibration from the inner duct. I gained access to the inside of the dryer and applied a sound land underneath the duct to prevent vibration and I also applied aluminum tape to secured I reassembled and tested the dryer and it is running quiet and as designed. W11113654"

"Arrived on site to inspect washer model MFW7020RF0 with baffles not staying in place. Upon further inspection, I found that the baffles were not sitting tightly on the basket and kept falling off. I installed the baffle kit and the baffles are now tight and secure. The machine is now operating as designed. No water leaks observed during service. W11460395"

"Arrived on site to inspect dishwasher model WDT970SAHZ0 not running or cleaning, not heating, and sometimes dripping from the door. Upon further inspection, I placed the dishwasher into diagnostics and observed error code F4E3 and F7E1. I verified proper voltage to the motor however the motor was not running due to becoming seized. I replaced the motor and sump assembly. I reassembled and tested the dishwasher and the dishwasher is now operating as designed and heating properly. No water leaks observed during service. I advised the customer on proper detergent and rinse aid usage. W11087376."

"Arrived on site to test unit for not working properly, customer stated that it does not get cold enough in the unit, it will work good for a week and then customer starts to notice temps warmer then usual, inspected unit found all components engaging and running properly, found service pointer regarding this issue W11512008A, unit needs the control replaced with the correct software updates, replaced control and tested unit is now running as designed no leaks detected job complete installed W11455229"

"Arrived on site for jammed ice. Ice jammed in chute,checked ice dispenser working,adjusted ice door checked ice dispenser passed removed bucket placed light source in chute no air leaks unit working as designed."

"Case# 21551509 MHW5630HC3 Arrived on site from previous visit to install parts. I installed the control board and the wireharness from the console to the control board. That still didn't fix the issue. I called Whirlpool tech support, and they told me to replace the console and harness again. If that didn't fix the issue, they are going to claim it as nonrepartable. I ordered parts and rescheduled the client for 11/17/25 No water leaks visible from the main water supply. ; ordrng 1 W11316253 (Wireharness to console) and 1 W11325569 (Console)"

"Arrived on site to diagnose a range with a display not working, preventing the use of the oven. Inspected the unit and verified that the control board is receiving the correct voltage, but the display is not responding. Upon further testing, found the main control board to be shorted and not powering on. Attempted to contact the property manager four times by phone for repair approval but received no answer. Also sent a text message and waited 15 minutes with no response. Unable to proceed with repairs at this time. Office will need to reschedule once approval is received. A trip charge of $149.99 plus tax will be processed using the credit card on file.; O-emld tckt"

"Arrived on site to test unit for not loud noise during operation, tested unit found noise coming from motor mount, added sound pads under mount and tested unit is now running as designed job complete installed W11113654"

"Arrived on-site to test refrigerator model KRMF706ESS05 for a reported issue of water leaking from the dispenser. Customer stated that when dispensing water, the valve failed to disengage after removing the cup, causing water to continue flowing and flood the kitchen until the breaker was shut off to stop it. Upon inspection, tested the dispenser operation approximately twenty times and found all switches, valves, and components functioning properly with no leaks present. Based on the customers description, it appears that the electronic user interface, which controls the valve disengagement, malfunctioned during the incident and failed to close the valve as intended. Replaced the user interface control and retested the dispenser multiple times; all functions operated normally, and no leaks were observed. Advised the customer to monitor the unit, and if the issue reoccurs, recommended replacing the dispenser switch assembly and water inlet valve. Unit is currently operating as designed; job complete. Installed W11577100"

"Arrived on site to test unit for not working properly, tested unit found unit is randomly loosing power, when power is out no voltage is present in the junction box, explained to customer that the issue is in his out let and every time the unit is pushing against the out let is looses power, advised to call electrician to resolve this issue, at this time job complete no parts installed"

"Arrived on site to test unit for not working properly, tested unit found it set to Celsius, customer was setting it to 359 in Celsius and the system was not starting, reset it back to fahrenheit and showed customer how to do it if it happens again and tested, all components are now activating properly and unit is running as designed at this time job complete no parts installed"

"Arrived on site to test unit for water accumulation on the bottom of FC, tested unit found drain line frozen, removed cover and found foam insulation crumbling, thawed out the drain line, replaced cover and control as precautionary and tested unit is now running as designed no leaks detected job complete installed W11333076, W11167902"

"Arrived on site to test unit for not working properly tested unit found all components activated and working properly, customer stated that some dishes don't get washed and spots are left on them, since it happens in random spots advised customer to load dishes properly and run a cycle with vinegar to remove all calcium build up, at this time unit is running as designed no leaks detected job complete no parts installed"

"Arrived on site for washer, not staying balanced. An arrival found no oil from gear case and cam, &belt with fine. I found basket bouncing loosely due to bad rods, and I replaced w 10780045 suspension kit and found washer, working as designed with no leaks call complete."

"RBD305PDS14 Arrived on site for an oven, not heating and control panel not working. On arrival, I verified the control panel, not responding . The oven was heating. I ordered the control panel even though it's discontinued. Office, please reschedule the client if the part is available. ; ordrng 1 8300435 (Control panel)"

"Arrived on site to install previously diagnosed parts on a commercial washing machine model CAE2745FQ2. Inspected unit and work area. I tested the machine and found the machine would not activate even with voltage supplied to the control. I replaced the relay W11384790 and coincidentally interface WPW10491734. I tried using the machine again and could not. I tried running the machine into diagnostics and found the unit would not activate diagnostics. I started removing connectors off of the control and couldn't get the machine to light up or start. I removed the J2 jumper connector off of the coincide interface and found the machine begin to finish out the previous cycle in the drain and spin. I spoke to GC and was advised that the connector is supposed to be on the J2 connector to ensure the unit requires payment between cycles. I called Whirlpool commercial laundry support and spoke to Jordan. He had me disconnect several wires off of the coinslide interface and control to see if the power would come back on with the J2 connector engaged. We could not get the machine to come on. We checked resistance through the wiring and verified the coin slide switch was engaged when putting in quarters. He advised that based on all the information, we would need to replace all controls at the same time, including the temperature selector rotary switch WPW10285518, coincide interface WPW10491734, and main control W11777413 at the same time. Ordering parts and the office will need to contact the customer about a return date due to limited parts availability. ; ordrng 1 WPW10285518 (Temperature rotary switch) and 1 WPW10491734 (Coin slide interface)"

Arrived on site for Unit 3203 fridge. On arrival confirmed issue and I did not have w10837029 available during appointment and rescheduled customer for 11.17.25; schdld next appmnt for 11/17 MON !

Arrived on-site to install previously diagnosed parts on washing machine model MHW5630HC3. Inspected unit and work area. The customer stated that the previous technician told him the dispenser he installed was the old one and that the one he was ordering was the updated part number. I checked with parts and was advised there was no updated part and the dispenser was the same. I replaced both valves (upper water inlet valve W11688994 and lower water inlet valve W11688995) since they would be the only other factor and had not been replaced. I reassembled the machine and tested on a quick wash. The machine is working and operating as designed with no leaks present during operation and dispensing fabric softener during the rinse cycle. Call complete.

"Arrived on site. Ran diagnostic weak water flow unit passed all other diagnostic test called tech support due to prev issue per tech support defective evaporator thermistor, replaced the evaporator thermistor and water valve,during removal of valve sediment came out tube and valve installed new valve found defective filter due to sediment left filter removed ran diagnostic all test passed. Parts $234.98 labor $279.99 plus tax will deduct service fee. Total $514.97-$149.99=$364.98 plus tax;$395.09 CC Auth# 3AULKLCase#21552129"

"Arrived on site to diagnose the unit for a burning smell and failure to operate. Tested the unit and verified that the main control board is receiving power but the blower motor is not functioning properly, preventing the unit from cooling itself while running. This caused the control board to overheat and fail. Also found that the display panel is not responding, confirming multiple component failures. Further inspection revealed that the blower motor, control board, and display panel will all need to be replaced. However, these parts are no longer available (NLA) from the manufacturer. Office will follow up with the customer to discuss next steps and possible options.; ordrng 1 56001095 (Vent motor) and 1 56001286 (Board) and 1 56001314 (Panel)"

"Arrived on site for a refrigerator model WRT318FZDM11 that has a dented door. Inspected unit and work area. The customer let me into the home remotely due to not being available for service. I confirmed that the RC door was dented and went to replace the refrigerator door W11575716. I found the door dented on the corner. Re-ordering the door and the office will need to contact the customer about a return date due to an out of stock and PSP item. No parts were installed, and no leaks were present during service. No signature due to nobody being home for service. ; ordrng 1 W11575716 (RC door)"

"Arrived on site to test unit for warming element not working, tested unit found shorted warming element, the part was run with out, will need to replace element and control on return visit rescheduled for 11/17, customer wants AM appointment ; schdld next appmnt for 11/17 MON AM"

Arrived on site for a refrigerator with broken door handle. On arrival confirmed issue and install w 10837029 and found door working as designed call complete

"Arrived on site at apartment 2228 for customer complaint of drain pump running constantly. Found issue with the control board. I replaced control under S153EB, unit tested good. Part used w11607637"

"Arrived on site for washer stuck in drain loop. An arrival confirmed issue and found control board had failed, and I replaced it with w11603810 been tested washer and found it working as designed with no leaks call complete."

"I arrived on site for a refrigerator that had developed a another defrost issue. Upon arrival, confirmed failure and after inspecting the temperatures and heater function and diagnostics, I found the defrost heater working as designed, but both of the thermosters in the fc and rc were ohming at 4.3-4.5kohms. Reported findings to techline Case#21558373. Went through voltage and functional checks. Was recommended/instructed to replace w11650661 heater & wpw1038413 thermistor fc. Informed ed customer of findings. Call complete"

Arrived on site for range not allowing oven to heat properly. On arrival confirmed issue amd found bake element broken. Quoted customer 189.99 labor+tax= $205.66 CC Auth# 4AL39P. Customer approved and I installed part. Range works as designed. Call complete

"Arrived on site to diagnose the unit for poor cooling performance. Verified that the RC and FC fans were not operating. Inspected the deli UI section and found that the entire UI assembly was missing, with only a cover installed over the cavity; the compartment was filled with water, and wiring was fully submerged. Disassembled the freezer section and discovered the thermistor which should be positioned outside the evaporator coverencased in ice inside the compartment. Also confirmed the RC fan was not running, contributing to elevated temperatures in the RC. Replaced the FC evaporator fan motor and correctly reinstalled the thermistor. The fan is now operating as designed. Attempted to access and repair the RC compartment, but the amount of ice present was excessive, and defrosting at this time risked damaging the evaporator coil. Advised the customer to fully thaw the unit to allow necessary parts to be safely replaced. Based on findings, the following components are recommended for replacement: RC evaporator fan motor, deli UI assembly, main control board, and UI interface. Parts have been ordered; return visit scheduled for 11/17, with the customer requesting a morning appointment.; ordrng 1 WPW10677119 (Deli UI) and 1 WPW10675033 (Main control)"

"Arrived on sitw for refrigerator not making ice. On arrival Confirmed issue and found inlet valve had leaked into ice maker and broke twist tray. I quoted customer 232.59 parts 189.99 labor 34.86 parts=$457.44 CC Auth# T33KU9. Customer approved and I installed w10873791, wpw10341320. Tested ice maker and dispenser and found no leaks and unit works as designed. Call complete"

"Arrivec on site for dryer not turning drum drum and stuck on sensing. On arrival confirmed failure and round wp3392519 fuse broken, replaced fus3 and found dryer working as designed"

"Arrived on site to look at model MVW7230HW0 for customer complaint of unit not spinning clothes dry on normal cycle. Found when I turned unit on and set to normal, the spin setting was in off position. I showed customer and ran a diagnostic test cycle, unit passed all diagnostic tests and is working as designed."

Arrived onsite for refrigerator WRS321SDHZ08 not cooling properly. Inspected and found pinhole leak on evaporator joint aluminum to copper connection. Replaced drier wpw10143759 and evaporator w11546606. Pulled extended vacuum. Charged per spec and tested. Advised customer to give 24-48hrs for temperature to stabilize. Job complete

"Arrived on site to look at model WTW4855HW3for customer complaint of drain pump running constantly. Found issue with the control board. I replaced control under S153EB, unit tested good. Part used w11607637"

"Arrived onsite for washer MVW6230HW3 leaking. Asked customer about error code and customer stated there was no code, it was just leaking. Checked for codes and confirmed no error codes present. Ran auto test and found no evidence of a leak. Ran a normal wash and again found no signs of a leak. Could not duplicate any issues. Advised customer to only run washer when home to keep an eye on it. Possible standpipe backing up. Customer will monitor carefully. Job complete"

"Arrived onsite for washer WTW5105HW rattling during spin cycle. Ran diagnostics and found no error codes. Ran test cycle and passed, could only hear drain hose tapping slightly. Customer wanted to run test with laundry so loaded towels. Ran spin cycle and again only noise was drain hose tapping on back. Moved unit forward to allow more clearance and noise went away. Customer will monitor. Unit is functioning properly. Job complete"

Arrived on site to inspect refrigerator with adhesive residue on the RC ceiling. Upon future inspection I found a large amount of residue from stickers. I called techline to document and determine course of action. I was advised that using the cleaning agent goo gone would be safe to use to removed the remaining residue. I cleaned all the residue and the unit is operating as designed. ; O-emld tckt

"Arrived on site to inspect washer model WTW4957PW0 not draining and not running a cycle. Upon further inspection, I gained access to the control to measure the drain pump and measured OL. I gained access to the underside of the machine and found a break in the wire to the drain pump. I repaired the wire and properly secured. I tested the machine and it is now operating as designed. No water leaks observed during service."

Arrived on site to install previously diagnosed and order part. I installed the riser for the left door and re adusted the leveling leg. The refrigerator is now sitting square with even weight on all four legs and doors are even. The unit is operating as designed. No water leaks observed during service.

Arrived on site for too much ice. Diagnosed a defective bin thermister replaced bin thermistor ran diagnostic all test passed. Wpw10511923

"Arrived on site for door issues. Found mullion not entering catch, removed mullion,reinstalled mullion,tested door operation unit working as designed. No one available for signature"

"Arrived on site for no cool. Room temp in both sections,evaporator fan running no frost or ice on evaporator cover,pulled unit out from enclosure compressor running diagnosed a leak in the system gave estimate for compressor,evaporator and discharge tube customer will call into office if they approve. Estimate parts $887.45 labor $659.99 plus tax collected service fee of $149.99 plus tax; $162.36 CC Auth# LPT334"

"Arrived on site to replace previously ordered part. Upon arrival, proceeded to replace W11513246 control. Ran calibration and diagnostics and passed with no issues . Unit is functioning as designed. No water leaks detected at this time."

"Arrived on site to diagnose ice machine KUID308HPS01 that is leaking from the front right. I examined the unit and found leak trails / crust all around the seams on the cabinet and liner. I did not see trails coming from the bin at all. Removed door and latches / hinges and also saw leak trails coming from screw holes, which shows this is a saturated liner that is leaking out the front right seams. Because this is in the liner and foam, there is no possible repair. I called tech line and submitted pictures, SR 21554180. Tech line also confirmed that this is non repairable and is a saturated liner. Customer referred to customer service since a repair can not be made. No parts replaced. Collected $162.36 CC Auth# J93HA9."

"Arrived to 1536 for unit not draining properly. Upon arrival, inspected drain hose installation and found high loop not installed and there was sitting water in the tub. Proceeded to install new WPW10545278 drain hose. Ran diagnostics and passed with no issues. Informed maintenance supervisor to secure the loop and make sure tip of the loop is above the base of the sink. Unit is functioning as designed. No water leaks detected at this time. No parts needed"

"Arrived on site for unit not heating. Upon arrival, customer stated the wash motor was replaced and afterwards, unit would not heat. Proceeded to run diagnostics and found all functions work, even the heater. Showed customer and stated when a major part is replaced, a diagnostics test needs to be utilized for the heater to turn on during normal sequence of operation. Upon closer inspection, also found water valve whistling. Proceeded to clean all debris from screen filter and retested and issue reoccured. In addition, the console had a scratch from the install screw. Ordering W11612307 console (black) and W11175771 inlet valve. No water leaks detected at this time. Customer agreed to reschedule Nov 14th ; ordrng 1 W11612307 (Console) and 1 W11175771 (Inlet valve)"

"Arrived to 11107 for unit stuck on drain mode. Upon arrival, unit was unplugged. Plugged in unit and immediately started draining. Proceeded to replace W11607637 control and made sure there are no restrictions and kinks on the pressure hose. Ran diagnostics and passed with no issues. Unit is functioning as designed. No water leaks detected at this time. Special project S153EB performed"

"Washer MVW6200KW0. Customer stated that the washing machine will not agitate. Made a clunky noise and then stopped agitating. Checked basket, and it spun freely. Ran diagnostics and found multiple fault codes including F7E3 and F7E1, which are tachometer and basket spin speed faults. Checked under unit; motor spun freely. Removed and replaced agitator W10913953. Retested unit in normal wash; it filled, agitated, spun, and drained as working as intended. No leaks detected."

Arrived on site to test unit for bottom spray arm came off. Test unit and found just loose spray arm. Secured spray arm test unit and unit test good job complete.

Arrived on site to test unit for unit not steaming when doing steam cooking. Test unit and found bad control board and found broiler and pump. Ordering parts office to reschedule will need 2 hour job ; ordrng 1 W11353849 (Control board) and 1 W10586915 (Fill drain pump) and 1 W11353847 (Boiler heater) and 1 W10586491 (Tubing) and 1 2hourjob (2 hour job)

"Arrived on site to diagnose a microwave that was sparking during operation. Tested unit and immediately observed arcing inside the cavity. Upon inspection, found the wave guide cover damaged and burned through, allowing food debris and grease to enter the wave guide area. Further inspection revealed the magnetron was also damaged due to arcing. Additionally, the interior cavity shows significant burn and arc marks, making the unit unsafe for repair.Due to the extent of the damage to the cavity, wave guide, and magnetron, the unit is not repairable and requires a full replacement. Job complete."

"Arrived on site to diagnose dishwasher making a squeaking noise. Upon arrival, verified the complaint with the customer. The customer stated the noise happens intermittently during the wash cycle. Placed the unit into diagnostic mode and confirmed there were no stored error codes. Ran the unit through a complete diagnostic cycle unit filled, washed, and drained properly with no abnormal or squeaking sounds present during testing. Also ran the unit on a boost wash cycle to place additional load on the motor and components; the unit continued to operate quietly and as designed. At this time, the unit is operating properly, and no mechanical or electrical issues could be duplicated. Advised the customer to capture a video recording of the noise if it occurs again to help identify the source and to assist in getting approval for potential part replacement if needed. Job complete."

"Arrived on site. Removed ice bin found broken teeth on lower coupling, ordering a new coupling. ; ordrng 1 WPW10394053 (Housing) and 1 WP2220458 (Coupling)"

"Arrived on site to replace previously ordered parts. Upon arrival, proceeded to replace W10878844 control, W10879583 black membrane, WP3368921 screw (2) and WPW10406878 LF burner. Upon disassembly of cooktop, LF, center and RF screws from burners were rusted and broke off. Also found RF valve stem rusted to the knob. Informed customers knob needs to be replaced due to heavy rust but not covered under warranty. Quoted customer $48.75 plus tax totaling $52.77. Customer agreed to pay. Ordering W11596211 bake igniter (2), W11684563 manifold assy, WP3368921 screws (8), W11188749 knob, W11188712 knob bezel (5), W10643269 LR orfice, W11685612 RF orfice, W10643271 RR orfice and W10643272 center orfice. Weighing call for 2 hours. Please send JK only! Office to reschedule ; ordrng 8 WP3368921 (Screws)s and 1 W11684563 (Manifold assy) and 1 W11188749 (Knob) and 5 W11188712 (Knob bezel)s and 1 W10643269 (LR orfice) and 1 W11685612 (RF orfice) and 1 W10643271 (RR orfice) and 1 W10643272 (Center orfice) and 1 W11596211 (Bake igniter) and 1 W11596211 (Bake igniter upper oven)"

Arrived on site to test unit for unit tripping breaker. Test unit and heated oven to 500? to do the burn out. Unit pre heated to 500? with out tripping breaker. Advised customer to leave the unit on for an hour and half. Job complete.

Arrived on site to test unit for unit not getting power. Pulled unit out to checked voltage and found voltage was correct. Test board and found board getting power but not sending out. Replaced board test unit and unit test good job complete.

Arrived onsite for unit tripping breaker. Found a induction cooktop connected to a gfci breaker. Due to the cooktop not having a neutral wire connection the breaker is not going to allow the induction cooktop to function relayed info to techline and safety. Customer not onsite for signature they will need to contact customer care.Spoke with techline to document issue SR 21549751 Derek.

"WRF555SDFZ02 Arrived on site again to find out that needed parts weren't sent with me . Office, please contact the client with the return date .; schdld next appmnt for 11/14 FRI !"

Arrived on site foroven on range not heating . Checked voltage at terminal block . Found hot neutral wire . Advised maintenance to have electrican check outlet and breaker. Job complete

"WED4815EW1 Arrived on site for a dryer not powering on. On arrival, I verified no power further inspection. I found power cord wasn't installed correctly, causing the terminal block to catch on fire . I uploaded photos. I replaced the terminal block, and the client will have to purchase the power cord ."

"Arrived on site to apartment 12202 For washer WTW4855HW3 with issue of drain pump running continuously. Upon arrival, I ran diagnostics and get error code F3-E1 pressure system fault. Need to replace control per Technical Service Pointer #: W11766193. I replaced control W11607637. I test unit and is now operating as designed. No leaks present. Job complete. Please use S Code: S153EB for part and labor"

"WFES3030RS0 Arrived on site for a range not powering on. On arrival, I verified the range tripping breaker. I removed the ground wire and preheated to five hundred degrees temperature reached without tripping breaker. I took amp draw only oven on it was 14.89, and with all the burners on high and oven on, it was 39.97. I rewired the ground wire back on and preheated to five hundred degrees temperature reached without tripping breaker. I checked polarity, and voltage readings were correct. Product works as it's designed with no parts used. I recommend the client to contact the gfci breaker company for information on the correct gfci breaker for the range. I also recommended contacting the home builder so they can replace the gfci breaker. I told the client to leave range on for one hour. I'm calling Whirlpool Safety to notify my findings. Case# 21558246"

"KRFC704FPS07 Arrived on site for a refrigerator with a dent. On arrival, nobody was home, but the builder said the homeowner front door is open to just go in.I verified the issue. I replaced the FC door, and then tested product is working as it is designed with no water leaks visible from the main . Nobody home to sign."

"Arrived on site for dryer WED5620HW2 for issues of turns off too early. Upon arrival, ran diagnostics and there are no saved error codes. Ran timed dry and operates correctly.. ran sensor dry with wet towel and operates correctly. I cannot duplicate issue at this time. Job complete"

Arrived on site for fridge periodically getting warm .unit is in an RV . Unit is cooling properly at time of visit . Explained this type of fridge dosent have the conventional coils to clean and the unit needs side space to operate properly . Unable to access compressor area. No water leaks detected at time of service. Job complete.

"WFW9500TC01 Arrived on site from previous tech to install parts. I installed the hinge, and I had to find a screw that would fit prefect. No screws were ordered, but not a problem. I had the perfect screw I installed, and the tested product is working as 8ts designed no water leaks visible from the main water supply."

Arrived on site to test unit for unit not continue to dry. Test unit and unit test good. Could not duplicate the problem at this time. Job complete

"Arrived on site for too much ice. Diagnosed a defective bin thermister, replaced bin thermistor. Wpw10511923"

"Arrived on site for unit making loud noise when spinning. Upon arrival, ran spin speed test and found high pitch screeching noise from bearing. Proceeded to replace W10754158 stator, W10754448 clutch, W10754161 rotor, W10752283 washplate, W10734521 slider and W11393685 gearcase. Tested unit and now unit is functioning as designed. No water leaks detected at this time"

"WRS335SDHM07 Arrived on site for a refrigerator with a broken drawer. On arrival, I verified the issue. I replaced the drawer tested product works as it's designed no water leaks visible from the main water supply."

"Model WFC150M0EW1. Customer stated left rear, left front, and right front elements were not heating properly. Tested elements; they were getting power but not heating. Found 220V present. Left front infinite switch burnt out. Left rear infinite switch burnt out. Left rear receptacle faulty. Removed and replaced infinite switches wp3148953, wp3149404 and all surface elements w11161939, w11168414and receptacles 814399 . Tested each burner; all heat properly. Stove working as intended."

"Refrigerator WRS325SDHZ01: Removed and replaced evaporator fan harness w11545823 and defrosted evaporator. Removed and replaced icemaker wpw10300022. Cycled and filled icemaker. Advised customer that the refrigerator will take about 3-4 hours to get down to temperature. Refrigerator is working as intended. Also advised customer that the drip pan is full of water and to leave a towel down to soak up any water that seeps outthe water will evaporate. When the compressor starts running, she should be fine after about twenty-four hours. No leaks detected at time of service."

"Washer MVWC360AW0: Removed and replaced capacitor w11395618 and drive motor w10832724 Tested unit; still hums when trying to agitate or spin. Double-checked basket and agitator; both spin freely with nothing binding. Ran actuator test; actuator moves to both positions and motor spins freely. Could not see visible brakes or harness, but possible issue with harness. Ordered harness . NO WATER LEAKS OBSERVED DURING SERVICE; ordrng 1 W10456648 (Harness)"

MFI2570FEZ16. Customers stated that the ice maker was making ice intermittently. Customer also stated that they didn't use a whole lot of ice. Removed ice bin and found partially frozen ice in mold. Checked temperature in ice bin and it was eleven degrees. Fan is working. Baffle works as well. All temperatures are good. Removed and replaced icemaker w11692161. Told customer to give it about 5-7 days to see if it makes ice regularly and to empty the bucket completely two or three times during that period. Refrigerator is working as intended. No leaks at time of service.

"Arrived on site to diagnose dishwasher DU915PWKT0 leaking on occasion. Customer reported it not happening every cycle but consistently enough to concern them. Leak appeared from front door/lip area. Ran unit; no water from door immediately and no visible trails under unit. Found crust on door gasket and over an inch of suds buildup, likely causing leak. Replaced door gasket WPW10509257 and ran cleaner to remove suds. This resolves issue. No water leaks verified."

"Arrived on site to replace previously diagnosed part. Upon arrival installed cooktop (W11781922) and inspected; customer approved repair. Unit now appears as designed, no gas leak detected, job complete."

"Arrived on site to test unit JFFCF72DKL07 for ice maker issues. Upon arrival customer stated ice maker works well but ice container constantly falls off rails; door also hitches when opening from left side. Tested door operation and found functioning as designed; advised customer rails are intentional to prevent sealing issues if door is pulled unevenly. Advised to open/close from center only. Inspected ice bin and found left glide detached due to deformed retainer clips. Attempted readjustment; glide would not stay secured. Left glide required for return. Ordering part, no parts installed, office to reschedule.; ordrng 2 WPW10170835 (Ice pan glide)s"

"Arrived on site to diagnose washer MVW6230RHW3 not starting/jumping to finished. Tested unit and found code F7E1 for tach missing signal. Tried to run and heard buzzing like failed capacitor. Replaced run capacitor W11395618; noise persisted and unit wouldn't start. Checked motor and harness from control; found open line on red motor wire. Replaced control W11624938 and motor harness W11590868. Tested unit again and confirmed proper functions, with no water leaks detected. ; O-emld tckt"

"Arrived on site to follow up on oven model JDRP548HL01 with F8 errors. Customer reported inability to connect unit to WiFi. Performed troubleshooting, advancing to final connection stage but unable to link to network. Determined issue stemmed from 5GHz connection instead of required 2.4GHz. Assisted customer in contacting ISP/network provider to switch. Once on 2.4GHz, unit connected successfully. Customer to follow up if error recurs after update; will return with UI/control/blowers as needed. Call completed."

"WDF332PAMS0: Removed old dishwasher, door harness, and sump assembly, installed onto new tub. Removed upper rack and noticed 2 wheels brokenneed to order two sets of wheels wp8575897. Dishwasher not installed yet; just needs wheels. Installed door set into place and unit into cabinet. No, leaks, because it's uninstalled and not hooked up to water.; ordrng 2 WP8575897 (Wheel)s"

"Arrived on site to test unit KDTE204GPS0 for not draining. Upon arrival inspected unit and found tub full of water. Engaged drain cycle; drain pump energized but did not evacuate water. Removed drain pump and found impeller seized. Replaced drain pump (W10876537) and retested; pump now engages and evacuated all the remaining water. Ran full test cycle; all components are properly engaging. Unit is now running as designed, no leaks detected, job complete."

"Arrived on site to replace previously diagnosed part. Upon arrival installed pressure switch (W11316246) and ran test cycle; all components engaged properly. Engaged drain and spin cycle; unit completed full cycle without interruption. Unit is now running as designed, no leaks detected, job complete."

"Arrived on site to test unit WOC54EC0HS01 for F1E6 error code. Upon arrival customer stated unit has not worked since previous service call with same F1E6 error when microwave is used. Entered service mode and found F1E6 (microwave generation) error code stored. Cleared code and ran cycle; within 40 seconds cycle canceled and F1E6 reappeared. Verified in second cycle; code returned. Tested door switches; all operate correctly. Recommend replacing inverter board, magnetron, and cavity thermistor. Quoted customer for parts $502.25 and labor $329.99; customer accepted. Will need to order necessary parts for return visit. Customer is aware MW control may also need to be replaced. Collected service fee $162.36 CC Auth# P3R3M3. Ordering parts, no parts installed, rescheduled for 11/18 AM per customer.; ordrng 1 W11568584 (Cavity thermistor)"

"Arrived on site to test unit WTW4855HW3 for pump running. Upon arrival customer stated drain pump constantly runs unless power is removed. Applied power, drain pump immediately engaged indicating a pressure system fault. Entered diagnostics and found F3E1 (pressure system fault) error code stored. Per S code S153EB, followed TSP W11766193. Both model and serial number fall within the rework. Cleared error code and reset control, cycled power, drain pump still immediately engages. Inspected pressure hose, found no kinks, punctures or restrictions. Valve is not leaking. Pressure switch on the control has failed. Replaced control (W11607637) and applied power, drain pump no longer immediately engages. Ran a calibration cycle successfully. Unit is now running as designed, no leaks detected, job complete."

"Arrived on site to install ordered parts for a washer WTW4816FW3. I installed the control w11603810 and latch w11307244. I calibrated and ran in factory mode. Unit is locking, draining and washing as designed. No leaks detected while on site"