Near Burnet, TX 78611
James
Job Details: 04/01/2020
REFRIGERATOR FRIGIDAIRE FFTR1821TB4 Arrived on site and tested operation. Found evaporator fan and condenser fan not running. Verified voltage and found to be good. Installed evaporator fan and will need to return with condenser fan to complete repair. ; ordrng 1 242018304 (COND FAN)
Near Round Rock, TX 78664
Andy
Job Details: 04/01/2020
REFRIGERATOR WHIRLPOOL WRS325SDHV01 Arrived on site to install previously diagnosed defrost heater. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Austin, TX 78737
Kevin
Job Details: 04/01/2020
COOKTOP WHIRLPOOL WCG97US6HS00 "Arrived on site and inspected cooktop I did not find any spark from left front burner. Disassembled cooktop and found spark module is loose/not mounted and left front electrode wire is not attached. After correcting issue there is still enough gas in the line for burner to ignite, took pictures. Gas is turned off to the home by the gas company. Job complete."
Near Austin, TX 78702
Leonardo
Job Details: 04/01/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 Arrived on site to test unit for unit not heating. Test unit and found heating element connector not on all the way. Secured connection test unit and unit test good job complete.
Near Austin, TX 78704
Luis
Job Details: 04/01/2020
REFRIGERATOR KITCHENAID KRFC704FPS00 "Arrived on site to install compressor from prev diagnosis. Pierced system found no refrigerant in system and compressor not running. Found hard bend from cap tube exiting liner,removed compressor,drier and Orion control. Installed a new control,compressor and drier,vacuumed system down unit was slightly loosing pressure,added some refrigerant To find trace of leak heard noise from cap tube slightly adjusted tube to verify diagnosed leak in cabinet. Called tech support per tech support information being sent to product review team. SR#7727299274"
Near Georgetown, TX 78628
Cliff
Job Details: 04/01/2020
DRYER MAYTAG MEDC300BW0 Arrived on site to diagnose a dryer that is not turning on. Tested unit and found open thermal fuse preventing power to motor. Replaced thermal fuse and tested unit. Found all is functioning properly at this time
Near Pflugerville, TX 78660
Al
Job Details: 04/01/2020
REFRIGERATOR WHIRLPOOL WRF993FIFM00 "Arrived to inspect refrigerator cooling issues.Removed and replaced the main control provided from previously ordered parts and diagnostics.After installing the control, the compressor, condenser motor and evaporator fan all began operating.Customer told to wait 24-48 hours for unit to reach optimal temperatures.Job complete
Near Austin, TX 78702
Leonardo
Job Details: 04/01/2020
DISHWASHER WHIRLPOOL WDT710PAYM6 Arrived on site to test unit for u it not heating. Test unit and found cut on element. Replaced heating element Test u it and unit heating no leaks present at this time job complete.
Near Liberty Hill, TX 78642
Cliff
Job Details: 04/01/2020
REFRIGERATOR LG LMXC23746D/00 Arrived on site to replace compressor for refrigerator. Replaced compressor and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Austin, TX 78748
Kevin
Job Details: 04/01/2020
WASHER WHIRLPOOL WTW4855HW1 Arrived on site and inspected washer and found it will not agitate or spin but capacitor is making noise. Tapped on capacitor with end of screwdriver and agitation and spin has returned. A new capacitor will be needed to correct the issue. No water leaks from connections at time of service. ; ordrng 2 W11395618 (CAPACITOR )s
Near Leander, TX 78641
Lou
Job Details: 04/01/2020
REFRIGERATOR LG LFXS26973S/01 "arrived on site to inspect refrigerator frost build up. Upon further inspection, I tested temps in the FC=4 degrees and RC=38 degrees. I found a small amount of ice built up on the evaporator cover. I removed the cover and found a small amount of ice built up inside the ice maker fan which was rubbing on the ice and making a humming noise. Looking at the Evap cover gaskets, I found that they were worn and allowing warmer air into the evaporator area causing the ice build up. I tested the defrost heater and it is good. I removed and replaced the cover and tested. Both fans came on immediately after plugging them in and the airflow was good. I advised the customer of my findings and repairs. No water leaks observed during service, job completed."
Near West Lake Hills, TX 78746
Leonardo
Job Details: 04/01/2020
MICROWAVE WHIRLPOOL WOCA7EC0HZ00 Arrived on site to replaced switch harness and console. Replaced both parts test unit and unit test good job complete.
Near Pflugerville, TX 78660
Al
Job Details: 04/01/2020
WASHER WHIRLPOOL WFW5620HW0 Arrived to inspect front load washer not powering on.Confirmed the complaint and Called Whirlpool Tech line and spoke with JOEL SR#7727492324Joel advised me to replace the console and assisted me in powering the unit through diagnostics test mode and unit tested as designed
Near Austin, TX 78732
David
Job Details: 04/01/2020
DISHWASHER WHIRLPOOL WDT710PAYM3 "Arrived on site to diagnose dishwasher that had a burning smell coming from the top of it. Performed diagnostic and wire checks. Found power connector in control melted in the section going to the heating element.
Near Georgetown, TX 78628
Al
Job Details: 04/01/2020
DISHWASHER WHIRLPOOL WDF530PAYM7 Arrived to inspect dishwasher still not draining.Confirmed the complaint and and found a massive buildup of debris in the drain hos attached to the garage disposal.Used extension rods to clear the blockage and tested the unit and unit drained as designed.Customer elated.Job complete
Near Briarcliff, TX 78669
Brandon
Job Details: 04/01/2020
DISHWASHER WHIRLPOOL KDTE104DSS "Arrived on site for customer complaint of unit not washing, found faulty wash motor, I replaced sump assembly, unit tested good, no leaks.
Near Austin, TX 78744
Kevin
Job Details: 04/01/2020
DRYER MAYTAG MEDC215EW "Arrived on site and found motor will not start, replaced motor and blower wheel and timer and dryer will now run. Found no airflow through lint screen and recommended to customer that vent to the exterior of the building be cleaned by a servicebefore dryer is used again, removed all lint from interior, job complete"
Near Austin, TX 78738
Luis
Job Details: 04/01/2020
REFRIGERATOR WHIRLPOOL KRMF706ESS01 "Arrived on site for cooling complaint. Found freezer not freezing and warming in fresh food section. Removed evaporator cover no traces of oil on either evaporator,ran test 4 weak frost pattern diagnosed low refrigerant in system ordering compressor and evaporators; ordrng 1 2HRS and 1 W10832994 (COMPRESSOR) and 1 W11116006 (FF EVAPORATOR ) and 1 WPW10143759 (DRIER ) and 1 WPW10608485 (EVAPORATOR )"
Near Lakeway, TX 78738
Robert
Job Details: 04/01/2020
DISHWASHER KITCHENAID KDTE334GPS Arrived on job for complaints of no power. Found loose connection at control. After correcting issues test operation. No leaks detected at time of service
Near Lakeway, TX 78734
Robert
Job Details: 04/01/2020
DRYER KENMORE 110.877297 Arrived on job for complaints of not starting and f1 code. Found the main control not working. After replacement test operation.
Near Bee Cave, TX 78738
Brandon
Job Details: 04/01/2020
WASHER WHIRLPOOL WET4027HW0 "Arrived on site for customer complaint of spin cycle out of balance, found gearcase shaft bent, I replaced gearcase, unit tested good."
Near Round Rock, TX 78664
Paul
Job Details: 04/01/2020
DISHWASHER BOSCH SHP865WF5N/10 "Arrived onsite for a dishwasher to replace previous diagnosed parts. I found the UI not responding at all and had correct voltage to the unit. After checking voltages at the UI I called Bosch techline and was instructed to check voltage at the UI on the two outside wires from the main control. I tested voltage and had 7VDC. Techline stated it’s should be 13VDC. I tested the same two wires at the main control from 11-1 to 11-3 and still had 7VDC. I explained to techline that the main control had just been replaced and it was determined that the UI or the dispenser is taking out the main control. I was advised to replace all 3 at the same time because there is no way to test the UI or dispenser to determine which is causing the main control to fail. Ordering PARTS AUTHO, 12008380 DISPENSER & 12015863 POWER MODULE PROGRAM.; ordrng 1 12008380 (DISPENSER) and 1 12015863 (POWER MODULE PROGRAM) and 1 PARTSAUTHORIZATION (PARTS AUTHORIZATION )"
Near Bastrop, TX 78602
Scott
Job Details: 04/01/2020
MICROWAVE WHIRLPOOL WMH32519HZ1 "Arrived on site for microwave glass cracked . Found all glass on the front spiderwebbed . Inner door looks in good shape . Quic pics are available of damage . Called tech line , tech line recommended exchanging door . Sr # 7727493285 . Please call to set return visit . Customer is going to call customer care to see if she can get unit exchanged . Job complete ."
Near Robinson, TX 76706
Jonathan
Job Details: 04/01/2020
REFRIGERATOR FRIGIDAIRE LFSS2312TP "Arrived on site for refrigerator that is making a loud noise. Inspected unit and work area. Customer advised that this refrigerator has been unplugged for about four days and unit was completely at room temperature. I tested the unit in service diagnostics testing the evaporator fan, condenser fan, air baffle, and compressor and was unable to replicate the issue. I advise the customer that I was unable to test for a defrost issue due to the unit not being cold enough for the bifrost metal to allow electricity to the heater. Customer advised this issue has been intermittent and she has no idea as to what’s causing the issue. I advised her that she may have a defrost issue but to call back if the issue returns and to leave the unit plugged in for at Least 48 hours in advance of a service so we can perform all necessary testing. Call complete."
Near Georgetown, TX 78626
Jonathan
Job Details: 04/01/2020
OVEN WHIRLPOOL WFG525S0HS1 Arrived on site for range that is not properly. Inspected unit and work area. Placing it in at 350° bake and tested temperatures. Once unit hit 350 on ound unit only getting up to 250°F before the unit would turn the gas off. I checked the cabinet temperature in diagnostics mode and the unit was 100° below the shown temperature. I replaced the oven sensor and tested the unit again. Unit did the same thing. I called tech line and spoke to Joel SR# 7727491284. He had me run several checks and found the unit within range. He had me test the unit again on a bake cycle and the unit worked as designed. He advised he believed the issue was a connection issue at the control. He advised to make no repairs and call complete.
Near Austin, TX 78750
David
Job Details: 04/01/2020
REFRIGERATOR KITCHENAID KRFC704FPS01 "Arrived on site to diagnose refrigerator that was warming in top part of RC. Performed diagnostic and found ice building on FC Evap. Need to order new control,and Evap cover, unit doesn’t fall within the service pointer serials, but is experiencing the same issue. Ordering w11114721 control and w11394920 evap cover. Customer has been instructed to defrost unit prior to our arrival. ; ordrng 1 W11114721 (cntrl-elec)"
Near Austin, TX 78733
Luis
Job Details: 04/01/2020
ICE MACHINE WHIRLPOOL KUIX305ESS1 "Arrived on site for no ice. Ran diagnostics no water entering reservoir,no voltage to valve,compressor making loud noise piston inside compressor hitting inner shell,condenser fan fan running. Diagnosed unit would need pump,compressor, condenser fan motor and possibly evaporator.
Near Austin, TX 78701
Wesley
Job Details: 04/01/2020
REFRIGERATOR KITCHENAID KBSD618ESS01 Arrived on site and found all operating as designed. Except that the water is not turned on to fridge. Unit is otherwise operating properly.
Near Austin, TX 78748
Luis
Job Details: 04/01/2020
REFRIGERATOR FRIGIDAIRE FGHS2631PF4A "Arrived on site for no cool in fresh food section. No air flow to fresh food,removed evaporator cover found ice blocking return vent,defrosted return vent reassembled freezer compartment checked air flow to fresh food good.
Near Kyle, TX 78640
Jacob
Job Details: 04/01/2020
RANGE WHIRLPOOL WFE505W0HB1 Arrived onsite for unit not working. Tested unit. Found that main harness has burned off from terminal block and cook top needs to be replaced. Ordered parts. Rescheduled with customer.; ordrng 1 W11175876 (cooktop) and 1 W11314391 (cntrl-elec) and 1 W11432194 (MAINE HARNESS )
Near Georgetown, TX 78626
Jonathan
Job Details: 04/01/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site for dishwasher that is not heating. Inspected unit and work area. Placed unit in service diagnostics and found an F10 E3 (drying fan error). Tested vent fan and found it stuck closed. Replaced vent assembly and tested unit. Unit is working as designed. Call complete.
Near Bastrop, TX 78602
Scott
Job Details: 04/01/2020
MICROWAVE WHIRLPOOL WMH31017HS3 "Arrived on site for underneath light out . Customer had tried replacing light with another bulb , worked for short time . Found flilement the burned out . Tested socket with OEM bulb , all checked normal . Recommended to customer to stay with OEM bulb . Customer will purchase bulbs on line . Job complete ."
Near Georgetown, TX 78633
Paul
Job Details: 04/01/2020
DISHWASHER WHIRLPOOL KDTE704DSS0 Arrived onsite for a dishwasher that makes a squealing noise. Ms stated the noise happens when she first turned the unit on and during parts of the cycle and at the end of the cycle. I tested the unit and heard the noise coming from the drain pump. I found a small piece of glass in the pump and removed it. I tested the unit and found it working as designed. There were no water leaks present at the time of service. Call complete.
Near Austin, TX 78733
Leonardo
Job Details: 04/01/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived on site to test unit for unit not washing. Test unit and found bad wash motor. Test unit after replaced motor and unit working as designed. No leaks present at this time. Job complete
Near Georgetown, TX 78633
Paul
Job Details: 04/01/2020
OVEN KITCHENAID KEBS209BSS01 Arrived onsite for the ovens with lines inside the door glass and the upper oven cooking faster than the lower oven. I found debris on the inner door glass of both ovens. I removed the glass and cleaned it. I went over cleaning the inner doors with the customer and explained about keeping wet towels away from the door vents to prevent this from happening. I tested the oven temps at 350 degrees. I found the upper oven cycling between 331-374 degrees leaving it with a 352.5 average temp. I tested the lower oven and found it cycling between 334 - 370 leaving it with a 352 degree average. The ovens are working as designed. Call complete.
Near Austin, TX 78746
Leonardo
Job Details: 04/01/2020
DISHWASHER KITCHENAID KDTM504EPA2 Arrived on site to install new vent. Install vent test unit and unit test good no leaks present at this time. Job complete.
Near Austin, TX 78759
Andy
Job Details: 04/01/2020
REFRIGERATOR KITCHENAID KRFC302ESS02 Arrived on site for ice bin filling with water and freezing. Tested and inspected unit and found issue with ice maker as well as gasket on top left side not sealing properly. Removed failed part heated and adjusted gasket. Tested unit and all operations are normal. No water leaks present at time of service.
Near Round Rock, TX 78665
Wesley
Job Details: 04/01/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 Arrived onsite and found unit to have obstruction in drain line. Removed obstruction. Unit is now operating as designed. Advised customer on repair.
Near Temple, TX 76502
Jonathan
Job Details: 04/01/2020
DISHWASHER KITCHENAID KDFE104DWH2 Arrived on site for dishwasher that’s not spraying. Inspected unit and work area. Customer advised the wand was not spraying. Placed an in-service diagnostics and found no error codes. Placed unit in an auto cycle and the unit ran as designed. Looked inside unit and found top rack spray arm missing. I asked if they knew where it went. They said they had it but it disappeared. Replaced arm and tested unit. Unit is working as designed. Call complete.
Near New Braunfels, TX 78130
Noah D
Job Details: 04/01/2020
WASHER MAYTAG MVWC465HW "Arrived on site to inspect washer for loud noises, upon inspection found the overload error code and no issues with supports, retested and found no issues during all spins and agitation. Instructed customer on proper loading. Job complete"
Near Leander, TX 78641
Lou
Job Details: 04/01/2020
WASHER WHIRLPOOL WTW7300DW0 "arrived on site to inspect washer noises. Upon further inspection, I placed the unit in diagnostics showing no error codes. Ran it through testing and when it got to the spin test, the unit began to make a loud noise as if it were metal on metal. At the end of testing, I tilted the unit back and found a large amount of gearcase oil on the rotor and side panels. I removed and replaced the gearcase and clutch and calibrated the unit. Retested the unit and it operated as designed. No water leaks observed during service, job completed.
Near Spicewood, TX 78669
Robert
Job Details: 04/01/2020
FREEZER WHIRLPOOL WZF56R16DW04 Arrived on job for complaints of freezer not cooling. Found fan not running replaced fan and removed ice causing noise. No leaks detected at time of service.
Near Marion, TX 78124
Noah D
Job Details: 04/01/2020
DRYER MAYTAG MED7230HW0 "Arrived on site to install ACU for not starting. Upon install found the dryer did not turn on after, found a incomplete voltage at outlet under load, spoke with Techline on fix Sr #7727492646 , found Line 1 160v and Line 2 88v instructed Customer to get electrician to fix neutral voltage issue . Complete"
Near New Braunfels, TX 78130
Noah D
Job Details: 04/01/2020
REFRIGERATOR KITCHENAID KRFC302ESS00 "Arrived on site to install damper on fridge, installed as,per and tested in diagnostics mode. Damper opened and closed. Complete"
Near Burnet, TX 78611
James
Job Details: 04/01/2020
WASHER WHIRLPOOL WTW8500DC0 Arrived on site and installed new control and valve. Tested operation and found unit working properly and no faults after repair. Job complete
Near Austin, TX 78738
Luis
Job Details: 04/01/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ01 "Arrived on site for water leaking. Diagnosed defective filter head,water leaking from filter head with bypass installed. Removed defective filter head,installed new filter head tested filter head no leaks,per customer request turned water off at valve.
Near Temple, TX 76502
Jonathan
Job Details: 04/01/2020
DISHWASHER KITCHENAID KDPE334GPS0 Arrived on site for dishwasher that won’t close. Inspected unit and work area. Found the left hinge was sitting on the wrong notch causing the door to sit unlevel and bange against the top on the left side. Adjusted the hinge to sit correctly and tested unit. Unit was sitting unlevel. Adjusted the feet and tested unit. Unit is working as designed. Call complete.
Near Austin, TX 78739
Kevin
Job Details: 04/01/2020
WASHER MAYTAG MVWB880BW0 "Arrived on site and found saved error codes F83 lid bolt not retracting, F71 suds detection, Ran cycles in manual and found that wash plate will drag during the spin cycle. Customer has pre-purchased a hub I and replaced it For them.
Near Georgetown, TX 78628
Lou
Job Details: 04/01/2020
WASHER MAYTAG MVWB750YW0 "arrived on site to install previously diagnosed and ordered part. Due to the drain pump failure, I removed and replaced the drain pump and tested the unit. Unit operated as designed. When I removed the drain pump, I found a large amount of sand debris inside the drain pump and hose which caused the empellars to get bond up and burn up the drain pump motor. I recommended that the customer run a few cleaning cycles with Affresh to help clean out any remaining debris inside the tub/basket. No water leaks observed during service, job completed.
Near Austin, TX 78701
Leonardo
Job Details: 04/01/2020
RANGE KITCHENAID KSGG700ESS0 Arrived on site to test unit for F8E0 error bad fan. Replaced fan Test unit after replacing fan test unit and unit test good job complete.
Near Austin, TX 78703
Leonardo
Job Details: 04/01/2020
RANGE KENMORE 12345667890 Arrived on site to test unit for oven not igniting.
Near Austin, TX 78744
Kevin
Job Details: 04/01/2020
MICROWAVE WHIRLPOOL WMH31017AS "Arrived on site and inspected microwave and found customer is experiencing sparking near the diode. Found oil and water buildup is likely causing sparking. Cleaned area but nothing has failed yet. No further repairs required at this time, job complete."
Near Cedar Creek, TX 78612
Scott
Job Details: 04/01/2020
RANGE AMANA ACR4303MFB4 Arrived on site for coils not heating . Found unit is heating and performing as designed . Informed and let customer read the service pointer ( W11354284B ) . No other issues found with range . Job complete .
Near Harker Heights, TX 76548
Al
Job Details: 04/01/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Arrived to inspect water underneath crisper drawers. Confirmed the complaint and found the drain tube in the fresh food section was clogged causing the defrosted water to puddle and melt. Used my steamer to melt and unclog the blockage. Reassembled and unit works as designed.CUST satisfied.Job complete
Near Dripping Springs, TX 78620
Luis
Job Details: 04/01/2020
REFRIGERATOR LG LMXC23796M/00 "Arrived on site for no cool. Compressor making odd noises, pierced low side line,pressure reading +45 diagnosed a faulty compressor,ordering a new compressor,drier and access valve and jig to install updated software ordrng 1 2HRS and 1 ADH73150208 (DRIER UV) and 1 JIG and 1 TCA38091801 (COMPRESSOR) and 1 TJ90SF8404 (ACCESS VALVE )"
Near Georgetown, TX 78633
Cliff
Job Details: 04/01/2020
REFRIGERATOR WHIRLPOOL KRFC704FPS03 Arrived on site to diagnose a refrigerator that is not cooling properly. Found door seal misshapen causing air leak. Reshaped door seal using applied heat and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Georgetown, TX 78628
Cliff
Job Details: 04/01/2020
REFRIGERATOR WHIRLPOOL WRF757SDEM01 Arrived on site to diagnose a refrigerator that is not cooling properly. Tested unit and found upper evaporator completely iced over due to communication failure with controls. Replaced UI and main control. All is working properly at this time and no leaks were found at time of service. Homeowner is going to manually defrost unit and has signed waiver.
Near Round Rock, TX 78664
David
Job Details: 04/01/2020
REFRIGERATOR GE PFE29PSDCSS Arrived on site to diagnose refrigerator with ice buildup under shelf. Performed diagnostic and found Evap drain is not letting water out. Checked drain Iin the rear and found it clogged. Customer approved. Cleared obstruction and defrosted unit. Verified drain is working as designed at this time.
Near Spicewood, TX 78669
Brandon
Job Details: 04/01/2020
WASHER WHIRLPOOL WFW8620HC1 "Arrived on site to replace broken tub assembly, Robert and I replaced tub assembly, unit tested good. No leaks"
Near Pflugerville, TX 78660
Tyler B.
Job Details: 04/01/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "Arrived to inspect unit within moisture build on on freezer gasket, found gasket moldy, and replaced . Found source coming from weak insulation on deli drawer door. Door will need replaced to correct ; ordrng 1 CNOTE (AUTHO) and 1 CNOTE (OFFICE RS) and 1 W11307302 (dor-fip)"
Near Georgetown, TX 78633
Cliff
Job Details: 04/01/2020
WASHER LG WT4801CW Arrived on site to diagnose a washer that is not responding to control. Found shorted main control. Replaced main control and tested unit. Found all is working properly at this time. No leaks were found at time of service
Near Round Rock, TX 78665
Paul
Job Details: 04/01/2020
FREEZER WHIRLPOOL WZF57R16FW00 Arrived onsite for a freezer not cooling. I found the control defective and not sending voltage to the compressor. The control needs to be replaced. I replaced the control and tested the freezer. The unit is working as designed. Call complete.
Near New Braunfels, TX 78130
Noah D
Job Details: 04/01/2020
DRYER AMANA NED4655EW1 "Arrived on site to inspect dryer for not drying, upon inspection found a blockage in the exterior venting, talked with leasing office per customer request and they will get someone to clear blockage. Complete"
Near Georgetown, TX 78628
Al
Job Details: 04/01/2020
WASHER MAYTAG MVWC415EW1 "Arrived to inspect washer not finishing cycles.Ran diagnostics test mode and unit filled after 4 minutes.Removed and replaced the valve, reassembled and unit tested as designed and filled within the first 45 seconds.Job complete I also zip tied the drain hose.Customer satisfied"
Near San Marcos, TX 78666
Noah D
Job Details: 04/01/2020
OVEN JENN-AIR JJW3830DS03 "Arrived on site to inspect oven for sound during fan running, upon inspection found the blower being etched while spinning only on high fan speed, replaced blower fan and retested, no sound found. Complete"
Near Austin, TX 78724
Andy
Job Details: 04/01/2020
WASHER AMANA NTW4516FW3 "Arrived on site for washer issues. Inspected unit and found failed and damaged basket, tub and suspension. Customer stated prior to this unit made loud noise that as described sounds like gearcase. Ordering needed parts. Office to schedule return trip. 2 hour job. Left unit unplugged and advised customer not to use unit until repairs are made for safety. ; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (2 HOUR JOB ) and 1 W10371566 (tub) and 1 W10554251 (spin basket) and 1 W11255272 (gearcase)"
Near Cedar Park, TX 78613
Tyler B.
Job Details: 04/01/2020
REFRIGERATOR WHIRLPOOL MFI2570FEZ07 "Arrived to inspect unit with water dispenser dripping into try, fills small glass in 2 days, found whispering while dispensing, removed panel and found coming from nozzle tip. Replaced separator that came with nozzle, and still dropped twice after 5 mins, unit will need door water line to complete repair. ; ordrng 1 WPW10511930 (tube-water)"
Near Austin, TX 78727
Andy
Job Details: 04/01/2020
WASHER WHIRLPOOL WET4027HW0 Arrived on site for washer/dryer combo blowing breaker. Tested and inspected unit and found failed terminal block. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Near Austin, TX 78722
Andy
Job Details: 04/01/2020
DISHWASHER WHIRLPOOL WDP370PAHB0 Arrived on site for dishwasher making noise and not cleaning properly. Tested and inspected unit and found failed pump motor assembly and debris in drain pump. Removed failed pump motor assembly and cleaned out drain pump. Tested unit and all operations are normal. No water leaks present at time of service.
Near Austin, TX 78745
Kevin
Job Details: 04/01/2020
WASHER WHIRLPOOL WFW6620HW Arrived on site and inspected washer and found evidence of water leaking from where hose connects to the top of bellow inside washer. Took one picture. Did not find any tears or holes in Bellow or hose. Reseated connection and could not get issue to occur again in test cycle. No water leaks from connections at time of service job complete
Near Leander, TX 78641
Lou
Job Details: 04/01/2020
OVEN WHIRLPOOL WOS51EC0HS00 "arrived on site to inspect wall oven broil element burnt. Upon further inspection, I found the unit display off and no functions. Checked the breaker and it was tripped. Turned it off and remove the broil element and found it shorted/burnt. Replaced the element and tested and the unit failed to heat. Checked the TOD and it was good. Checked voltage at the control and found none. I removed and replaced the main control and retested and the unit is operating as designed. Advised the customer of my findings and repairs. Job completed."
Near Burnet, TX 78611
James
Job Details: 04/01/2020
WASHER GE GTW460ASJ9WW Arrived on site and tested operation. Found multiple lid lock faults and over filling fault. Tested switch and found to be binding. Tested pressure switch and found to be good. Found lid switch faulty causing error. Installed new lid switch. Also found failed capacitor on control causing intermittent issue of machine not running. Installed new control as well. Tested operation and found unit working properly. Job complete
Near Round Rock, TX 78681
Paul
Job Details: 04/01/2020
REFRIGERATOR WHIRLPOOL WRF990SLAM00 Arrived onsite for a refrigerator not making ice and the interior lights are out. I found the upper RC lights and the FC light not working. I found the FC temp good. I tested the ice box fan and found it good. I checked ice maker error codes and had an E2 motor lost position code. I ran the ice maker harvest and found the motor failing. I replaced the ice maker and the FC light. I tested the unit and it is working as designed. Call complete.
Near Pflugerville, TX 78660
Tyler B.
Job Details: 04/01/2020
OVEN WHIRLPOOL WOS51EC0AS "Arrived to inspect unit with no power. Found fuse blown after self clean, replaced and tested properly.
Near Marble Falls, TX 78654
James
Job Details: 04/01/2020
REFRIGERATOR GE ZIR360NXARH Arrived on site and installed new compressor. Vacuumed system to clear and test for leaks. Charged with 8.5oz 134a and tested operation. Unit tests good. Job complete
Near Bertram, TX 78605
James
Job Details: 04/01/2020
DISHWASHER BOSCH SHP65T55UC/02 Arrived on site and installed ew latch assembly. Tested operation and found unit working properly and all functions test good. Job complete
Near Austin, TX 78741
Leonardo
Job Details: 04/01/2020
DISHWASHER WHIRLPOOL WDT720PADM1 Arrived on site to test unit for unit leaking. Test unit and found unit leaking from diverter motor. replaced motor test unit and unit test p good no leaks present at this time. Job complete.
Near New Braunfels, TX 78130
Noah D
Job Details: 04/01/2020
WASHER MAYTAG MHW5630HC0 "Arrived on site for low flo error code, upon inspection found f8E1 which was a valve error, replaced both cold and hot water valves and retested, no error codes. Job complete"
Near Bastrop, TX 78602
Scott
Job Details: 04/01/2020
DRYER GE GTDP490ED7WS "Arrived on site , replaced trimmer and knobs . Checked unit all is checking normal . All knob functions are normal . No lint build up at time of service . Job complete ."
Near Leander, TX 78641
Lou
Job Details: 04/01/2020
RANGE WHIRLPOOL WFG505M0BS3 "arrived on site to inspect range cooktop burners not working. Upon further inspection, I tested all five burners and all five are operating as designed. I spoke to the builder who advised that the burners previously weren’t working. I checked the Ignitor connections at the spark module and all are connected correctly. I made contact with the builder again and advised of my findings. No mechanical repairs needed for this unit. No gas leaks detected during service, job completed"
Near The Hills, TX 78738
Robert
Job Details: 04/01/2020
DRYER WHIRLPOOL WED70HEBW0 Arrived on job for complaints of shutting off too soon. Test moisture sensor it’s good test thermistor exhaust and out of range. After replacement test operation.
Near Granger, TX 76530
Jonathan
Job Details: 04/01/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Arrived onsite for refrigerator that is not making ice. Inspected unit and work area. Placed unit in service diagnostics and found the freezer section thermistor open. Replaced through Mr. and tested unit in ice harvest. Unit displayed that the bin was full. Found an ice block on the arm of the icemaker causing it to get stuck and not drop. Removed ice and tested unit again. Unit was working as designed. Unit filled with water and is now working properly. Call complete.
Near Austin, TX 78746
Luis
Job Details: 04/01/2020
REFRIGERATOR KITCHENAID KBSN608ESS01 "Per tech support SR# 7727150151 replaced main control and damper assembly,powered unit on ran diagnostics all test passed. Advised customer to let unit stabilize and not add any food for at least 24hrs,after 24hrs if unit appears to be working to add some non perishable products to fresh food."
Near Pflugerville, TX 78660
Al
Job Details: 04/01/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived to inspect dishwasher leaking issues.Confirmed the complaint and noticed the door gasket was worn.Removed and replaced it.Also leveled the unit due to slight lean.All water lines were dry at the time of service.Customer satisfied.Job complete
Near Austin, TX 78731
Leonardo
Job Details: 04/01/2020
RANGE ELECTROLUX E48DF76EPS Arrived on site to test unit for unit not heating. Found bad broiler element for small oven
Near Pflugerville, TX 78660
Andy
Job Details: 04/01/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site for dishwasher not dissolving pods. Tested and inspected unit and found failed water valve removed failed part and replaced with new. Tested and and found now filling but with very small amount of water and not operating properly. Found unit is on filter system and is not getting proper water. Unit will need to be disconnected from system and be off of filter. Instructed customer on this. No water leaks present at time of service.
Near Woodway, TX 76712
Jonathan
Job Details: 04/01/2020
WASHER MAYTAG MVWC565FW2 "Arrived on site for washer that is making a thumping noise. Inspected unit and work area. Placed unit and service diagnostics and found an F0 E5 (unbalanced load). I ran the unit through an auto test and high speed spin. Unit worked as designed. Advised customer to make sure she washed “like clothes” with each other like towels with towels or jeans and cottons with cottons. I also instructed her that if the issue came about again when she did have like clothes together, to stop the machine and check for any areas where clothes may be clumping on one side to cause this issue and redistribute the c,others evenly for proper spin. Call complete."
Near Cedar Park, TX 78613
Tyler B.
Job Details: 04/01/2020
REFRIGERATOR KITCHENAID KBSD608ESS01 "Arrived to inspect unit not making ice, found motor had failed, found was sent with incorrect ice maker, returning with correct ice maker to complete ; ordrng 1 W11126009 (icemaker)"
Near Spicewood, TX 78669
Robert
Job Details: 04/01/2020
REFRIGERATOR KITCHENAID KSC24C8EYY02 Arrived on job for complaints of too warm. Found evaporator has no frost pattern but fan is running. Compressor running and fan working but no temperature change on lines. Will need SS tech. ; ordrng 1 TJ90SF8404 (TUBE) and 1 W10309988 (compressor) and 1 WPW10143759 (dryer) and 1 WPW10239732 (evaporator)
Near Austin, TX 78701
Wesley
Job Details: 04/01/2020
DRYER WHIRLPOOL WED560LHW0 Arrived onsite and found unit UI to be dead. Replaced UI. All checks good. Found vent hose damaged and not functional. Advised maintenance.
Near Leander, TX 78641
Lou
Job Details: 04/01/2020
DISHWASHER WHIRLPOOL WDF520PADW7 "arrived on site to inspect dishwasher not cleaning upon further inspection, i inquired about proof of purchase and the customer did not have a receipt. I placed the unit in diagnostics showing error code F7E1. Cleared the code and continued with testing. Unit operated as designed with no error codes at the end of testing. Due to the error code, I made recommendations for use & care No water leaks observed during service, job completed."
Near Austin, TX 78751
Andy
Job Details: 04/01/2020
DRYER WHIRLPOOL NED4655EW1 Arrived on site to install previously diagnosed failed timer. Removed failed part and replaced with new. Tested unit and found unit not heating. Tested voltage at outlet and at terminal block. Found unit is only getting 120 volts. Instructed customer that they will need a licensed electrician to come fix voltage issues. No other repairs are needed at this time.
Near Austin, TX 78735
Robert
Job Details: 04/01/2020
MICROWAVE WHIRLPOOL WML55011HS1 Arrived on job for bubble finish on bottom of microwave cavity. Took pictures of damage and called tech line 7727498308. Tech line says it can be painted but color will not match. Need part research for cavity paint white ; ordrng 1 SPRAYPAINT
Near , TX 78676
Robert
Job Details: 03/31/2020
REFRIGERATOR GE UNC15NJBII Arrived on job for complaints of door not closing properly. Found hinge upper door not closing properly. Nothing hampering hinge will need to replace hinge. ; ordrng 1 WR13X25941 (hinge door upper)
Near Elgin, TX 78621
Leonardo
Job Details: 03/31/2020
RANGE GE JB655SK4SS Arrived on site to test unit for burner not working.
Near Georgetown, TX 78628
Paul
Job Details: 03/31/2020
UNKNOWN UNKNOWN NISSAN
Near Pflugerville, TX 78660
Andy
Job Details: 03/31/2020
REFRIGERATOR WHIRLPOOL WRT549SZDM01 Arrived on site refrigerator leaking from water dispenser. Upon arrival customer informed that issue is ice buildup in FC and water leaks down to RC. Tested and inspected unit and found kinked drain hose at cabinet not allowing water to drain properly. Unkinked and added sealer gum to help seal. Steamed drain out to make sure it is clear. All operations are normal. No water leaks present at time of service.
Near Austin, TX 78752
Wesley
Job Details: 03/31/2020
WASHER AMANA NTW4516FW3 Arrived onnsite and found plumbing issue causing back up. Repaired washer portion. Advised customer on unconventional standpipe fitting. All else checks good.
Near Pflugerville, TX 78660
Leonardo
Job Details: 03/31/2020
OVEN WHIRLPOOL WFC310S0ES3 Arrived on site to test unit for door broken. Found broken hinge replaced hinge test unit and unit test good job complete
Near Austin, TX 78728
David
Job Details: 03/31/2020
DRYER WHIRLPOOL WED4815EW1 "Arrived on site to diagnose a dryer that was not heating. Performs diagnostic and found cutoff open again. Replaced cutoff as previous part may have likely just been bad. Ran the unit for a few minutes and it stayed heating. All is working as designed at this time. Strongly advised customer to have vents cleaned, since airflow felt weak. If issue comes back again replace cutoff and also element as the coils are likely sagging and grounding. Call complete."