We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ5
Near Georgetown, TX 78633
Lou
Job Details: 07/16/2021
"Arrived on site to inspect microwave error codes. Upon further inspection, the customer turned the vent fan on and immediately F8E5 showed on the control display. I tested the unit with a cup of water and after 30 seconds, the water was warm. I placed the unit in diagnostics and attempted to test the sensor and could not advance through diagnostics. I retested the fan and found that I could not hear the damper opening or closing. I removed the unit from the wall and found the vent tape was restricting the damper from opening. I adjusted the vent and reinstalled the unit and retested. The damper is opening & closing as designed. I tested the unit with a cup of water and after 30 seconds, the water was hot as expected. I attempted to place the unit in diagnostics again and it continued to fail. After resetting the time, after a few minutes, the display went blank. I am ordering the main control and the humidity sensor and office to schedule return service. ; ordrng 1 W11342846 (Control) and 1 W11381423 (Humidity sensor)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Austin, TX 78748
Leonardo
Job Details: 07/16/2021
Arrived on site to test unit for door not latching. Test striker make sure striker was sitting correctly test unit and unit test good job complete.
We serviced a
WHIRLPOOL RANGE
Model WCG97US6HS00
Near Leander, TX 78641
Kayman
Job Details: 07/16/2021
Arrived onsite for cooktop with abnormal flames. Upon inspection I found the center burner and RF burner caps were swapped causing the burners to not light or light with very abnormal flames. I corrected the caps and advised the customer on proper care for the unit and advised them on what spillovers can do to the components. I found evidence of spillovers and grease within the unit but it is now working as designed. No gas leaks detected during time of service. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Austin, TX 78717
David Z
Job Details: 07/16/2021
We serviced a
WHIRLPOOL RANGE
Model WEG750H0HZ0
Near Austin, TX 78717
Justin
Job Details: 07/16/2021
Arrived on site to install previously diagnosed parts. I installed the fan and found it still not running. I installed the control and then tested the unit. The cooling fan was now turning on. I preheat the oven and let it run for roughly 15 minutes. The unit no longer threw the error code and ran as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Wimberley, TX 78676
Robert
Job Details: 07/16/2021
Arrived on job for complaints of not dispensing ice. Found the ice container damaged. Will need to replace container. ; ordrng 1 W11185686 (ice-contnr)
We serviced a
WHIRLPOOL OVEN
Model GBS307PRS00
Near San Marcos, TX 78666
Andrew
Job Details: 07/16/2021
"Arrived on site to replace previously diagnosed control and oven sensor. Replaced parts, tested unit to 400, unit works good. Job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Leander, TX 78641
Justin
Job Details: 07/16/2021
"Arrived on site for a dishwasher that was not draining. Upon arrival the tub was full of water. I pressed the cancel/drain and found the unit would not drain at all. The customer stated it has been like this since moving in a week ago. I put the unit into diagnostics mode and found stored error code F6E4 for float switch open. The float switch is open due to the amount of water in the tub. I could hear the drain pump running and found voltage going to it. I vacuumed out all of the water and then removed the line at the disposal. I found the hole at the disposal for the DW drain line has not been punched out. This is causing the unit to not drain. I found the DW itself as designed. No leaks observed at the time of service. I advised the customer on what a customer instruct entails. I informed them they have used theirs today,
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HB3
Near Manor, TX 78653
Matthew
Job Details: 07/16/2021
Arrived onsite for microwave making noise when in use. Upon arrival tested unit. Inspected and found debris in blower fan not allowing fan to operate properly. Removed debris and tested heating water. Unit is heating and functioning properly. No noise at this time. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Austin, TX 78741
Kevin
Job Details: 07/16/2021
"Arrived on site and inspected water and found drain pump is not running. Inspected drain pump and removed debris and it will now run properly. Washer completed a automatic test cycle and a calibration cycle after repair, job complete."
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Pflugerville, TX 78660
Scott
Job Details: 07/16/2021
"Arrived on site for washer making noise . Ran diagnostics no error code and washer passed all tests . Ran quick wash with load of towels . Wash started jumping around . Ordering shocks , also returning with stator and control if needed . No water leaks detected at time of service. Call to set return ; ordrng 1 W11322903 (Control) and 4 W11316766 (Shock)s"
We serviced a
WHIRLPOOL DRYER
Model WGD49STBW2
Near San Marcos, TX 78666
Andrew
Job Details: 07/16/2021
"Arrived on site to test unit for long dry times. Customer stated she had husband switch from being on right side of dryer to being on left side and it has been working better since. Used air flow tester and got bad reading. Found vent hose was smashed on rear of unit preventing proper air flow. Adjusted vent hose and tested, unit is now working good. Advised customer to monitor and be careful not to push unit back smashing vent hose. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMHV02
Near Uhland, TX 78640
Jacob
Job Details: 07/16/2021
"Arrived onsite for unit having some over frosting in the freezer. Looked at the unit to see if the freezer was sealing correctly. Door was sealing properly. Didn?t see much frost buildup inside the unit. Customer said they cleared a lot of it up and said they haven?t seen much of the frost back. Let customer know of the sealing with the door to the cabinet, recommend that to get rid of the left over frost buildup is to allow the unplug the and have the freezer door open to the unit about 12 hrs to unthaw wats left over of the frost and to have towels handy to help with soaking up the left over water. No issues at this time. Job complete"
We serviced a
UNKNOWN DRYER
Model WET3300SQ1
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 07/16/2021
"Arrived on site to diagnose a dryer with long dry times. Found timer advancing and no failures to unit itself. Did note clogged external venting causing longer than normal dry times, and informed customer on findings. Venting issue will need to be resolved prior to using unit."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Georgetown, TX 78633
Lou
Job Details: 07/16/2021
"Arrived on site to inspect refrigerator water dispenser dripping, ice dispensing as crushed when not selected and water dispensing is not cold. Upon further inspection, I tested the water dispenser and once I stopped dispensing, water dripped. I demonstrated to the customer how to get the water from the dispenser without it dripping down the door. I explained about how the water is cooled and that theyll only get approximately one cup of cold water and then itll get room temp due to the reservoir that is in the unit. I showed the customer the reservoir as well. I explained why the customer is getting crushed ice every time and its due to the auger teeth in the dispenser bin. Ice will get caught inside and itll get broken by the teeth causing the slivers of ice to come out. Customer also advised that the ice maker is very loud. I tested the IM and when it was harvesting, it was making a very loud noise. I advised the customer that I would order an ice maker and see if it changes anything. Also attempted to level the unit and due to the floors being un-level, Ill need shims. I am ordering the ice maker and shims and office to schedule return service due to the availability of parts. No water leaks observed at the end of service.; ordrng 1 W11284458 (Ice maker) and 2 4387828A (Shims)s and 1 CNOTE (LSO PER CUSTOMER REQUEST)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS00
Near Cedar Park, TX 78613
David S
Job Details: 07/16/2021
"Arrived on site for fridge leaking intermittently. I inspected the unit and work area. I out the unit into diagnostics. I checked the minimum and maximum temperatures for the last six hours and found them with in range and no huge swings. I inspected the bottom of the fridge and freezer. I found no ice build up and the evaporators free of ice. I gained access to the controls and tested all thermistors. I showed them reading properly and within range. I removed the drain tube and filled the drip pan with 2 cups of water. I found the drain pan not leaking. I inspected the drain tube and found it clogged, see so quick pic. I found water marks on the top of the chassis from were water was leaking out from the drain tube. I cleared the drain tube. And use a wire brush to clean it out. I spoke to PR about what I found. Job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Kyle, TX 78640
Leonardo
Job Details: 07/16/2021
Arrived on site to test unit for leaving white film. Test unit and found unit not getting water and soap not dissolving correctly. Found float stuck in the full position. Secured float test unit and unit test good job complete.
We serviced a
GE COOKTOP
Model JGSP28SEN1SS
Near Austin, TX 78723
Matthew
Job Details: 07/16/2021
Arrived onsite for RF burner not igniting and LR knob not functioning. Tested RF burner and was working properly. Customer explained it started working on its own. Possible over spill while boiling water. Did replace failed knob and tested. All burners are functioning properly . Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHB00
Near Buda, TX 78610
Kevin
Job Details: 07/16/2021
"Arrived on site and inspected refrigerator and found test 120 icemaker passed, test 97 dispenser ran, test 98 icemaker filled. Ice dispenser motor will not run will need to bring back dispenser motor and hv control board; ordrng 1 W10822606 (Dispenser motor) and 1 W11450890 (Control)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Austin, TX 78759
Justin
Job Details: 07/16/2021
Arrived on site to install previously diagnosed parts. I installed the new hose and clamps. I then ran a test cycle and verified no more leaks were present. No leaks present at the end of service. The unit is working as designed. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW2
Near Austin, TX 78745
Kevin
Job Details: 07/16/2021
"Arrived on site and inspected washer and found it is stacked, UI has failed but will still run a wash cycle. Display is just not working. Will need to bring back control panel and a second technician to remove dryer; O-emld tckt"
We serviced a
WHIRLPOOL WASHER
Model MVWB835DW4
Near Austin, TX 78744
Kevin
Job Details: 07/16/2021
"Arrived on site and replaced gearcase and slider diagnosed on previous visit, after replacement ran a diagnostic cycle and washer is operating properly. No water leaks detected at time of service
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM00
Near Austin, TX 78759
David Z
Job Details: 07/16/2021
"Arrived on site to follow up on refrigerator that had ice melting or freezing on the bottom of the ice bucket. I checked the unit on arrival and found an icicle drip from the front of the icemaker. Found icemaker leaking from the front. Replaced icemaker and verified no leaking on fill. Unit working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ
Near Georgetown, TX 78633
Wesley
Job Details: 07/16/2021
Arrived onsite and replaced the freezer module to repair the unit which had partial led failure. Unit is now operating as designed. All checks good.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FRS6LR5EM8
Near Buda, TX 78610
Brandon
Job Details: 07/16/2021
"Arrived on site to repair refrigerator for sealed system leak, found leak coming from evaporator, I replaced evaporator, filter drier, and coupler. Compressor tested good and is not needed at this time. I charged unit with proper level of refrigerant, unit tested good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Leander, TX 78641
Kayman
Job Details: 07/16/2021
Arrived onsite to install previously diagnosed parts. I installed the FC door and tested dispenser functions. The unit is working as designed at this time and the door is sealing as designed. No leaks detected during time of service. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM01
Near Austin, TX 78731
Luis
Job Details: 07/16/2021
"Arrived on site for no cool. Diagnosed a defective compressor,replaced defective compressor,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good."
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS01
Near New Braunfels, TX 78132
Andrew
Job Details: 07/16/2021
Arrived on site to test unit for intermittently shutting off/rebooting while operating. Recommended replacing control and console. Customer also complained of paint chipping. Found 3 big obvious areas of exposed metal. Took pics with tape measure.
We serviced a
JENN-AIR RANGE
Model JES1750FS1
Near Austin, TX 78746
David Z
Job Details: 07/16/2021
"Arrived on site to install control to resolve unit losing time. Installed new control and unit would not power back on, just tripped the breaker constantly. Put old board back in and had no issues restarting unit. Customer says they havent had an issue since my last visit and does not want to replace the control again, and wants to live unit as it is.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDZ01
Near Pflugerville, TX 78660
Matthew
Job Details: 07/16/2021
Arrived onsite for refrigerator not cooling in FF section. Upon inspection found return air vents completely frozen over. Fan is working and drain pan is clear. Unit had air flow restriction. Also called tech line per notes. Tech line recommended Sealing cabinet completely and clearing air vents warm air is migrating into cabinet and causing excess condensation then it?s freezing . SR#7731263021. Followed instruction. Unit is cooling. Customer will monitor. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KDTE104DSS0
Near Austin, TX 78746
David Z
Job Details: 07/16/2021
Arrived on site to install previously diagnosed sump and motor to resolve dishwasher not washing. Replaced sump and motor and ran through diag cycle. Verified all is working as designed. Started normal cycle and verified unit is progressing past where it was hanging up before. Unit working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDEM01
Near Georgetown, TX 78626
Jimmy J.
Job Details: 07/16/2021
Arrived on site for NOT KEEPING COOL-FREEZER SEEMS TO BE OKAY-FRIDGE HAS PERIODS WHERE IT'S NOT COOL AT ALL AND THEN TIMES WHERE IT WILL BE SOMEWHAT COOL/IF YOU LEAVE THE DOOR OPEN THE DOOR ALARM ISN'T WORKING. Took temps and fridge was cooling at 41 degrees Fahrenheit and freezer was cooling at 7 degrees Fahrenheit. Found no frost build up on RC evap cover. Customer explained they has defrosted the fridge approximately one day ago. Showed me picture of frost so I took a picture of the picture and saved it in SD. Removed evaporator cover and frost pattern looked good. All fans were spinning and dampener was opening and closing. Ohmed RC thermistor and it was faulty. Removed harness fan and installed new harness fan. Relocated new thermistor to correct location and wrapped with foil tape and a zip tie. Found user interface control leds were not legible and starting to fade. Removed UI board and installed new UI board. Now all LEDs are legible and getting the right voltage. Job completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Kyle, TX 78640
Jacob
Job Details: 07/16/2021
Arrived onsite for the unit not making ice. Looked at the ice maker and noticed that the fill tube was stuck with a block of ice. Removed blockage. Tried to get into diagnostics to force the unit to fill. Could not get into diagnostics. Ordered controls. Spoke with PR to help diagnose. Order parts. Office to reschedule ; ordrng 1 W11023172 (cntrl-elec) and 1 W11169239 (cntrl-elec)
We serviced a
KITCHENAID RANGE
Model KFGG504KPS0
Near Lampasas, TX 76550
Al
Job Details: 07/16/2021
"Arrived back on site to install the glass door to the unit. After inspecting, installing, the customer approved the new door. JOB COMPLETE"
We serviced a
WHIRLPOOL OVEN
Model CWE5800ACB25
Near Webberville, TX 78653
Matthew
Job Details: 07/16/2021
Arrived onsite for upper oven door not operating correctly. Upon inspection found failed hinges. Replaced hinges. Tested unit and unit is functioning properly. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model ADB1400AGW3
Near Wimberley, TX 78676
Robert
Job Details: 07/16/2021
"Arrived on job to replace damaged panel, after replacement customer inspected repairs."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS01
Near Austin, TX 78704
Jacob
Job Details: 07/16/2021
"Arrived onsite for lights not working inside the refrigerator. Looked at the refrigerator and checked switches, all switches checked good. Upon further inspection. Found that the light bulbs were never inserted into the sockets in the refrigerator. Installed bulbs. Lights were working. No issues at this time. Job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTE254ESS2
Near Austin, TX 78759
David Z
Job Details: 07/16/2021
"Arrived on site to diagnose dishwasher that is leaking out the bottom. Ran unit and checked for leaks and found the unit has a large leak from the diverter.
We serviced a
JENN-AIR REFRIGERATOR
Model JS48PPDUDE01
Near Lakeway, TX 78738
Luis
Job Details: 07/16/2021
"Arrived on site for no lights found all leds dims one led in freezer and one in fresh food off,diagnosed a defective led module. Replaced middle right side led in fresh food and middle right side led in freezer,after replacement all leds working as designed. ; used 2 W11462342 (Led module) from stock"
We serviced a
MAYTAG WASHER
Model MHW6630HW0
Near Austin, TX 78744
Kevin
Job Details: 07/16/2021
"Arrived on site and inspected washer and there are no saved error codes, ran diagnostic cycle and it completed properly. Cannot find any current issues with washer, recommend it to homeowner that laundry be ran and if any new error codes are generated report them back to the office, job complete"
We serviced a
WHIRLPOOL OVEN
Model WFE540H0ES0
Near Wimberley, TX 78676
Robert
Job Details: 07/16/2021
Arrived on job for complaints of not heating properly. Found the bake element open. Replaced element and test oven heating properly.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Jarrell, TX 76537
Lou
Job Details: 07/16/2021
"Arrived on site to inspect washer not cleaning clothing. Upon further inspection, I placed the unit in diagnostics and manually tested the agitation mode and found that the basket moves when the unit agitates. I tilted the unit back and found the unit has the new design actuator and the arm was not hooked to the cam and shifting the cam from agitate to spin. Using an actuator from my van stock (W10913953), I removed and replaced the actuator and calibrated the unit. Placed in diagnostics and tested and unit is operating as designed. No water leaks observed during service, job completed. I made recommendations for use and care."
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HB2
Near Jarrell, TX 76537
Lou
Job Details: 07/16/2021
"Arrived on site to install previously diagnosed and ordered parts. Due to the front left burner switch and both right burner switches failing, I removed and replaced the switches and tested. Unit is operating as designed. Job completed."
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Austin, TX 78703
Jacob
Job Details: 07/16/2021
Arrived onsite for unit not washing past a certain point in the cycle. Put unit in diagnostics and got F0E4 high water temperature in rinse cycle. Upon further inspection. Found that the cold side was filled with calcium buildup. Causing the water to not fill with the correct amount of cold water when calling for it. Replaced housing. Tested unit. Unit tested good. No leaks at this time. Job complete
We serviced a
MAYTAG WASHER
Model MVWB835DW0
Near Austin, TX 78759
David Z
Job Details: 07/16/2021
"Arrived on site to diagnose washer that was not powering in or running sometimes. Checked error codes and found F6E3 UI cant hear acu, F0E3overload, F6E2 acu cant hear Ui, F2E1 stuck key. Customer described console not starting or responding to touch often. Replaced console and retested unit. Found it powered on and ran perfectly. Unit working as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Andice, TX 78628
Kayman
Job Details: 07/16/2021
Arrived onsite for dishwasher leaking from underneath. Upon arrival the customer informed me that she turned on the dishwasher before bed one night and when she woke up there was dried water on the floor in-front of the unit. I ran diagnostics 2 times and did not see any leaks and no error codes stored. I did notice some evidence of a rodent nest under the unit. I also noticed the base board under the kitchen sink was warping. The customer advised me that they had a leak under the sink previously and has been repaired. I removed the outer door panel to inspect for signs of leakage. I did not see any moisture or water trails within the inner door. No leaks were detected during time of service. Job complete.
We serviced a
WHIRLPOOL OVEN
Model WFG550S0HZ2
Near Hutto, TX 78634
David S
Job Details: 07/16/2021
Arrived on site for range having a gas smell during bake. I inspected the unit and work area. I put the unit into a bake at 350. The oven lite at the second spark. I let the unit cycle and found it averaging at 363. I calibrated the oven Down 15 degrees.and let the unit cycle it is now averaging at 348 degrees. Every time the oven cycle it would light on the frost spark. I spoke to the customer about how the unit operates and how itll go through cycles and maintain an average temperature. I found no traces of gas with the leak detector. Job complete.
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW0
Near Austin, TX 78750
Justin
Job Details: 07/16/2021
"Arrived on site for a washing machine with only the hot water working. Upon arrival the customer stated that every time she takes her clothes out of the washer they are warm. Even if running on cold water. I put the unit into diagnostics mode and found stored error code F0E4 for spin limited by water temp. I then activated the valves and found both hot and cold valves actuating. I found no mechanical failure on the unit. I called techline and spoke to Steve, but we lost connection. Upon further inspection I found the hoses swapped and installed incorrectly at the wall. The hot line was on the cold tap and the hot was on the cold. I informed the customer of my findings. No leaks observed at the time of service.
We serviced a
GE REFRIGERATOR
Model GSS2OIEMAWW
Near Kyle, TX 78640
Brandon
Job Details: 07/16/2021
"Arrived on site for customer complaint of unit leaking, found failed ice maker, I replaced ice maker, unit tested good."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Austin, TX 78748
Brandon
Job Details: 07/16/2021
"Arrived on site for customer complaint of unit not spinning or agitating, ran diagnostic tests, unit filled with hot and cold, agitated, drained, and spun, ran calibration, unit tested good."
We serviced a
WHIRLPOOL MICROWAVE
Model KMHS120KPS0
Near Austin, TX 78744
Leonardo
Job Details: 07/16/2021
Arrived on site to test unit for unit heating for about 1 minute to 2. Test unit and found cooling fan not turning on so magnetron over heating and turning off. Found fan not getting power. Will order new control board and fan. Office to reschedule. ; ordrng 1 W11467778 (Control board) and 1 W11230994 (Cooling fan motor)
We serviced a
KENMORE REFRIGERATOR
Model 106.522691
Near Austin, TX 78757
Luis
Job Details: 07/16/2021
"Arrived on site for no cool. Powered unit on diagnosed a defective compressor replaced compressor,valve and filter drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Austin, TX 78736
Brandon
Job Details: 07/16/2021
"Arrived on site for customer complaint of gasket broken, I replaced gasket, unit tested good."
We serviced a
AMANA DISHWASHER
Model ADB1400AGW3
Near Pflugerville, TX 78660
Matthew
Job Details: 07/16/2021
"Arrived onsite for dishwasher not drying dishes properly. Upon arrival put unit in diagnostics and found no stored error codes. Ran diagnostics test and all passed. Instructed customer that insuring hot water is supplied to the unit is key to optimal functionality of the unit, as well as continual use of rinse aid. Unit is functioning as designed. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Lampasas, TX 76550
Al
Job Details: 07/16/2021
Arrived on site and inspected frost buildup inside the freezer compartment at the top of the unit. Found there is an air gap between the cabinet and inside thats allowing warmer air inside. Used the small amount of silicone to seal the cabinet until the next visit. Unit will also need a door cam to lift the freezer door to prevent and future air leaks. Order the research for the plastic door cam and silicone 8201711. Office to reschedule return services. Needs more work ; ordrng 1 RESEARCH (Freezer Door Cam to lift the door)
We serviced a
WHIRLPOOL RANGE
Model KFDD500ESS2
Near Meadowlakes, TX 78654
Cliff
Job Details: 07/16/2021
Arrived on site to diagnose a range that needs lp conversion. Converted unit and all is working properly at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Kyle, TX 78640
Kevin
Job Details: 07/16/2021
"Arrived on site and inspected refrigerator and found freezer light is out and ceiling lights in fresh food section are out. Replaced freezer light and all lighting is now operating normally.
We serviced a
GE DISHWASHER
Model GDF570SSF7SS
Near Georgetown, TX 78628
Jimmy J.
Job Details: 07/16/2021
Arrived on site to install previously diagnosed part. Removed valve and installed new valve. Ran light load and I could hear valve turning on and off as it went through cycles. No leaks detected. Job completed.
We serviced a
AMANA REFRIGERATOR
Model SXD26VW
Near Burnet, TX 78611
Cliff
Job Details: 07/16/2021
Arrived on site to replace previously ordered parts for refrigerator. Found unit shorting overload for compressor even when not installed on compressor. Defrost timer was miswired during previous repairs causing untraceable short in wall of unit. This is causing excessive amperage to short overload.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Pflugerville, TX 78660
Scott
Job Details: 07/16/2021
Arrived on site for upper rack falling . Found wheel on left adjuster broken off . Replaced both adjusters with kit . No other issues found . No water leaks detected at time of service. Job complete .
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Manor, TX 78653
Matthew
Job Details: 07/16/2021
Arrived onsite for refrigerator freezing items in FF section. Upon arrival put unit in diagnostics. Temperatures are set at recommended. Ran dampener test and is functioning properly. Found thermistor out of range. Replaced thermistor and tested. Also raised FF temp to 39 degrees. Notified customer not to load product directly in front of vent and not to block proper air flow. Unit is functioning properly. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFG535S0JS1
Near Kyle, TX 78640
Leonardo
Job Details: 07/16/2021
Arrived on site to test unit for oven not igniting. Test unit and found igniter connection not sitting on igniter correctly. Secured connection test unit and unit test good job complete.
We serviced a
MAYTAG WASHER
Model MHW5630HC1
Near Georgetown, TX 78628
Jimmy J.
Job Details: 07/16/2021
Arrived on site to install previously diagnosed parts. Removed all four shocks and installed four new shocks. Noise is still present. Removed back panel and found the rear support bar that the back shocks mount onto was knocking into both left and right side panels this same bar sits on top of. Used pads to fill in the small gap between panels and knocking noise is gone. Currently the washer is not sitting on its legs. Instead its sitting directly on the floor. Customer will be moving soon and they intend to remount the washer on the pedestal. Job completed.
We serviced a
WHIRLPOOL DRYER
Model WET4024EW0
Near Georgetown, TX 78626
Wesley
Job Details: 07/16/2021
Arrived onsite and found drum is not round and thumps. Ordering new drum to repair. Office to reschedule.; ordrng 1 3391834 (Drum)
We serviced a
UNKNOWN VENTHOOD
Model WVU37UC6FS0
Near Austin, TX 78728
Scott
Job Details: 07/16/2021
"Arrived on site for vent making noise . Tested vent blower motor making more noise when on higher rpm then low . Checked squirrel cage , no signs of wear . Also checked chassis of hood . Looked normal. Ordering blowe assembly. Call to set return .; ordrng 1 W11099742 (Blower)"
We serviced a
KITCHENAID ICE MACHINE
Model KUID308ESS2
Near Austin, TX 78703
Luis
Job Details: 07/16/2021
"Arrived on site for thin to no ice. Ran diagnostics weak water flow to reservoir with filter installed and removed,disconnected water line to valve weak water flow from source diagnosed customer will need a plumber to figure out weak water flow to unit"
We serviced a
KITCHENAID RANGE
Model n/a
Near Austin, TX 78703
Leonardo
Job Details: 07/16/2021
Arrived on site to test unit for oven door not opening. Test unit and found bad thermostat. Replaced part . Test unit and unit test good job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Austin, TX 78744
Kevin
Job Details: 07/16/2021
"Arrived on site and replaced actuator diagnosed on previous visit washer will now complete a diagnostic cycle, job complete"
We serviced a
WHIRLPOOL FREEZER
Model EV250NXTQ03
Near Austin, TX 78734
Luis
Job Details: 07/16/2021
Arrived on site for cooling complaint. Compressor running no air flow from fan motor evaporator fan not running diagnosed unit will need a new fan motor.
We serviced a
WHIRLPOOL MICROWAVE
Model MMV1175JZ0
Near Liberty Hill, TX 78642
Cliff
Job Details: 07/16/2021
Arrived on site to replace previously ordered parts for microwave. ; ordrng 1 W11391714 (Control)
We serviced a
KITCHENAID DISHWASHER
Model KUDS30IVSS4
Near Georgetown, TX 78633
Lou
Job Details: 07/16/2021
"Arrived on site to inspect dishwasher control panel lights flashing. Upon further inspection, I found the unit in standby mode and the far left indicators flashing on the console. I placed the unit in diagnostics and tested and it operated as designed except while testing, there were indicators that were lit that shouldnt have been. No water leaks observed during service.; ordrng 1 WPW10250018 (Console)"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Lampasas, TX 76550
Al
Job Details: 07/16/2021
Arrived on site and inspected washer with washing and spinning issues. Confirmed the complaint and found the new style actuator was defective causing the malfunction. Removed and replaced it and tested the unit and unit tested as designed. Customer satisfied. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KDTE104ESS1
Near Austin, TX 78731
David Z
Job Details: 07/16/2021
"Arrived on site to diagnose dishwasher that is not draining. Ran unit and could hear motor humming but not draining. Removed pump and found a piece of glass stuck that scraped up the blades and housing. Replaced drain pump and retested. Verified unit working as designed with no leaks.
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFI2570FEZ02
Near Austin, TX 78728
Scott
Job Details: 07/16/2021
"Arrived on site for unit not dispensing ice , and center crisper pan rail broken . Found ice bucket not turning . Replaced bucket , now dispensing ice . No water leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ1
Near Leander, TX 78641
Kayman
Job Details: 07/16/2021
Arrived onsite to install previously diagnosed parts. I found the unit needing to be converted for LP. I converted the unit with the conversion kit provided with the unit. I installed both panels and cooktop. I was not able to test the unit due to it being uninstalled and not connected to gas at the time of service. I advised the customer to reach it to us if anything does not seem correct after installing and connecting to gas. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model WRV986FDEM00
Near Georgetown, TX 78633
Wesley
Job Details: 07/16/2021
Arrived onsite and found unit single inlet valve failure. Replaced valve. Also found inlet hose restricting flow. Replaced hose with truck stock belonging to tech.
We serviced a
WHIRLPOOL DRYER
Model WFC8090GX0
Near Austin, TX 78737
Robert
Job Details: 07/16/2021
Arrived on job to replace previously diagnosed parts. After replacement test operation.
We serviced a
WHIRLPOOL ICE MACHINE
Model KUID308HPS00
Near Leander, TX 78641
Kayman
Job Details: 07/16/2021
Arrived onsite for ice machine with external drain pump not turning off. Upon inspection I confirmed the complaint. I replaced the drain pump and ran the unit. The unit is working as designed at this time and no leaks were detected during time of service. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Leander, TX 78641
Kayman
Job Details: 07/16/2021
Arrived onsite for refrigerator with lights out and flickering. Upon inspection I found the RC lights would flicker on when the doors opened then go out. I found the FC light dead.
We serviced a
WHIRLPOOL WASHER
Model MVWB765FW3
Near Killeen, TX 76549
Tyler
Job Details: 07/16/2021
"(CH) Arrived on site to install previously diagnosed parts. Upon arrival double checked threading on gearcase and found it still intact so it did not need to be replaced. Disassembled unit and replaced the Agitator, agitation screw and spanner nut. Reassembled and tested unit to find all functions operating as designed and agitator locked tightly in place. Call complete."
We serviced a
KITCHENAID OVEN
Model KEMC308KSS04
Near Dripping Springs, TX 78620
Robert
Job Details: 07/16/2021
Arrived on job for complaints of no display. Found the interior lights working but no display. Checked voltage and 120 vac to control. Will need both control and membrane to complete control not display properly and membrane as old as it is will fail once unplugged from original control. ; ordrng 1 8302346 (control assy) and 1 8302660 (membrane (ss))
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL01
Near Austin, TX 78703
Luis
Job Details: 07/16/2021
Arrived on site for no cool. Compressor making odd loud noise freezer temp @ 50? diagnosed a leak in the system ordering evaporators and compressor job will need at least 2hrs ; ordrng 1 W11393142 (Compressor) and 1 W11099748 (Evaporator) and 1 W11291123 (Evaporator) and 1 Accessvalve (Access valve) and 1 W10843121 (Drier) and 1 2hrs (2 hrs)
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW01
Near Round Rock, TX 78665
David S
Job Details: 07/16/2021
Arrived on site for techline diagnosed sealed system repair. I gained access to the compressor and punctured the dryer. I found the equalized pressure at 75 psi. I evacuated the system. I installed a access valve and a uv dryer. I pulled a vacuum on the system and monitored pressures. I found no vacuum leaks. I put a measured charge of 4.6 oz of r134a into the system I found the operating pressures at 0 low and 130 high. The unit is working as designed. Job complete.
We serviced a
WHIRLPOOL VENTHOOD
Model UXL6036YSS0
Near Austin, TX 78738
Brandon
Job Details: 07/16/2021
"Arrived on site for customer complaint of fan not shutting down, found failed switch, also found switch housing was completely busted. Ordering switch housing and switch. ; ordrng 1 W11387938 (Switch housing)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Elm Mott, TX 76640
Jonathan M
Job Details: 07/16/2021
"Arrived on site for a washing machine that?s not making selections. Inspected unit and work area. The customer advised that the lights do come on but that as soon as the light for sensing comes on, the unit turns off. He did advise that only happened twice in a row a week ago. I tested the unit in an auto test in the unit ran as designed. Checked for stored error codes and found an F7 E5 (shifter fault), F2 E1 (UI stuck key), and F8 E1 (no/low water detected) error codes. Ran a test on both water valves and the customer advised that there is no hot water going to this unit. Found the waterlines hooked onto a wire splitter attached to a garden hose. I did advise the customer that that would cause issues with the unit especially because he is washing his clothes on warm. The customer advised that something electrical was wrong with the unit since all the individual components were working fine. Went ahead and replaced the control and tested the unit. Unit is working as designed. Call complete."
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Austin, TX 78704
Leonardo
Job Details: 07/16/2021
Arrived on site to test unit for unit not starting. Test unit and found unit not draining. Test unit and removed drain motor and cleared drain motor out. Test unit and unit test good job complete.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFSS2614QS6A
Near Austin, TX 78717
Justin
Job Details: 07/16/2021
"Arrived on site for a refrigerator with a leak. Upon arrival the customer stated the leak appeared to be coming from the IM area, and they had turned off the water at the wall. I checked temps and found the FC at 3?F. Upon further inspection I I found the ice bin one solid block of ice, and an ice trail connecting to the IM. I found the IM would infinitely harvest and call for water, causing the tray to overfill and spill out into the FC. I turned the IM in the off position and it still continued to harvest. This indicates a bad IM. Call complete."
We serviced a
WHIRLPOOL FREEZER
Model MZF34X20DW00
Near New Braunfels, TX 78132
Andrew
Job Details: 07/16/2021
Arrived on site to test unit for not cooling/evap frosting over. Ran diagnostics and found heater engaging as designed. Was getting fluctuating resistance readings on evap thermistor. Also found control not responding well. Recommend replacing control and evap thermistor. Office to reschedule.
We serviced a
WHIRLPOOL WASHER
Model WETLV27HW1
Near Austin, TX 78741
Kevin
Job Details: 07/16/2021
"Arrived on site and inspected washer/dryer combo and found powder tub has a crack in it near the drain pump. A new outer tub will be needed Dryer would have to be removed in order to access washer. This would require two technicians and two hours.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Cedar Park, TX 78613
Justin
Job Details: 07/16/2021
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Del Valle, TX 78617
Kevin
Job Details: 07/16/2021
"Arrived on site and inspected washer and found F9E1 saved error codes. Inspected drain catch and found it full of debris. After clearing it drain is operating properly. No further repair is needed at this time, job complete ;
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Niederwald, TX 78640
Leonardo
Job Details: 07/16/2021
Arrived on site to test unit for damaged door. Replaced door test unit and unit test good job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ06
Near Manor, TX 78653
Matthew
Job Details: 07/16/2021
Arrived onsite for microwave maker loud noise when in use. Tested unit and found noise coming from blower fan. Upon inspection found fan rubbing on housing causing noise. Blower was warped. Replaced blower and tested. Unit is functioning properly. No noise at this time. Job complete
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Austin, TX 78741
Kevin
Job Details: 07/16/2021
"Arrived on site and inspected Dryer and found it will not turn on, dryer has a large amount of condensation inside and condensation can be seen on the control panel. Will need to bring back control panel to correct issue.; ordrng 1 W11378949 (Console) and 1 W10568405 (Speaker) and 1 W11160620 (Harness) and 1 W10884773 (Badge) and 1 W11231800 (Seal) and 1 W10693363 (Fuse) and 1 280148 (Cut off kit)"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW1
Near Austin, TX 78723
Matthew
Job Details: 07/16/2021
Arrived onsite for washer making noise during spin. Upon arrival put unit in diagnostics and found no stored error codes. Ran auto test and all passed. Ran calibration. Speaking to customer found that improper loading and cycle selection may be the issue. Instructed customer on cycle selections and proper loading. Job complete
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW0
Near Austin, TX 78705
Jacob
Job Details: 07/16/2021
Arrived onsite for unit not draining. Tested the unit not draining. Was able to replace the drain motor. Tested unit. tested good. No issues at this time. Job complete
We serviced a
KITCHENAID OVEN
Model KODE500ESS05
Near Austin, TX 78750
Justin
Job Details: 07/16/2021
"Arrived on site for a wall oven that is having different intermittent issues. The customer stated that sometimes the lower light will not turn off unless you slam the door, the lower oven will intermittently have problems reaching temps, and the lower oven convection or cooling fan sometimes will run and not turn off. I put the unit into diagnostics mode and found stored error code F2E1 for stuck key. I cleared the error code. I then activated each load separately and found it working as designed. I preheated the unit and found it getting to proper temps. At the time of service I could not replicate the issue. I did not see any loose connections on the harness, nor any damage on the door by the latch. I called techline and spoke to Leon and received SR# 7731262617. Leon recommended not replacing parts unless we are able to replicate the failure. He indicated the light issue could be some sort of latch problem, and that if it was the sensor it would not be an intermittent issue. Due to being an intermittent issue and the customer providing videos of the light failure, I am ordering the UI latch to install. We will return with the thermostat and blower already on hand. Office to reschedule. ; ordrng 1 W11086141 (Console) and 1 W10883049 (Latch)"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Liberty Hill, TX 78642
Cliff
Job Details: 07/16/2021
Arrived on site to diagnose an oven that is not heating properly. Tested unit and set calibration to ensure accurate baking. All is working properly at this time.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Pflugerville, TX 78660
Scott
Job Details: 07/16/2021
Arrived on site for gas smell. Checked every connection with gas meter and liquid leak detector. Burner tops and oven have normal. Flame spread . Ran preheat . Checked all connections again with liquid and meter . No leaks detected at time of service. Job complete.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FRS6HR35KS0
Near Kempner, TX 76539
Al
Job Details: 07/16/2021
"Arrived on site and inspected a garage side by side refrigerator not cooling. Confirmed the complaint and disassembled to access the compressor and evaporator. After turning the control on in both sections, I waited for approximately 15 minutes and never observed any sort of frost pattern on the evaporator. Both condenser and evaporator fans were working. The compressor was on, but wasnt cooling the unit. Ordering compressor, evaporator, sealed system tech, drier, research for any other parts needed and authorization from AHS. Unit will require 2 hours. Office to schedule return services ; ordrng 1 5303918284 (EVAP) and 1 5303305677 (Drier filter) and 1 5304511982 (Compressor Kit) and 1 Authorization (Sealed system technician , 2 hours, authorization)