Service History 409

Near Round Rock, TX 78665
Jimmy J.
Job Details: 12/18/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 Arrived on site for Water dispenser trickling water. Not normal flow. Water dispenser trickling water. Not normal flow. Cant remove water filter. Tested water flow from dispenser and nothing came out. Removed current filter and installed new filter. Didn’t change the flow into the dispenser. Removed lead from valve and checked voltage and got 124. Checked resistance and read .243. Way too low. Will be ordering a new valve to be installed upon return visit. Customer also stated the left side of fridge compartment was freezing item. Lowered freezer temp to 3 and fridge temp to 39. Ran diagnostics and no errors came up regarding cooling. Explained to customer to keep items from grouping near the top right side near the air flow vents. These correction should make a difference in item freeing in fridge. ; ordrng 1 W11043013 (valve)
Near Hutto, TX 78634
Andy
Job Details: 12/18/2020
WASHER WHIRLPOOL MVW7230HW0 Called ahead and customer needs to RS. From notes feel lid strike is needed. Ordering needed part. Office to schedule return trip.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W11457841 (STRIKE )
Near Pflugerville, TX 78660
David S
Job Details: 12/18/2020
RANGE WHIRLPOOL WEG730H0DS0 Arrived on site for back left burner not igniting. I inspected the unit and work area. I found the burner caps on the wrong burners. I placed the burner caps in the correct positions and all burners ignited as designed. Job complete.
Near Austin, TX 78757
Scott
Job Details: 12/18/2020
DISHWASHER WHIRLPOOL WDF520PADM6 "Arrived on site for poor wash performance . Ran diagnostics, no error codes . Found wash motor weak . Ordering sump and motor . No water leaks detected at time of service. Call to set return visit .; O-emld tckt"
Near Pflugerville, TX 78660
David S
Job Details: 12/18/2020
MICROWAVE WHIRLPOOL WMH53521HZ Arrived on site for microwave not closing. I inspected the unit and work area. I found the interlocks in the back position. I powered the unit off and pulled the interlocks into the correct position. I powered the unit back on and tested the unit. It is now working as designed and heating.
Near Seguin, TX 78155
Noah D
Job Details: 12/18/2020
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site to inspect dishwasher for not running correctly, upon inspection The dishwasher filled and started cycle correctly, tested all functions and heat, no problems found
Near Canyon Lake, TX 78133
Richard
Job Details: 12/18/2020
REFRIGERATOR WHIRLPOOL WRT318FMDB02 "Arrived onsite for the refrigerator not cooling. Replaced compressor, filter drier and vacuumed system. Upon adding Freon. Compressor was running but not pumping. Pressures did not equalize. New compressor was defective. Will need to order another compressor and drier. ; ordrng 1 W11092625 (Compressor) and 1 Wpw10143759 (Drier) and 1 TJ90SF8404 (Access valve) and 1 Authorization (Authorization needed for repair)"
Near Hillsboro, TX 76645
Jonathan M
Job Details: 12/17/2020
OVEN WHIRLPOOL RBS245PRS00 Arrived on site for an oven that has a broken handle and outer glass. Inspected unit and work area. Customer advised that the handle was starting to come off and as soon as it broke off completely the outer glass broke off as well. Confirmed customers complaint. Unit will need an outer glass and handle for a pair. ; ordrng 1 8302807 (door handle blk) and 1 8303312 (glass-door)
Near Kingsland, TX 78639
Cliff
Job Details: 12/17/2020
REFRIGERATOR WHIRLPOOL WRS322FDAB05 Arrived on site to replace previously ordered parts for refrigerator. Replaced icemaker and ice container and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Austin, TX 78723
Matthew
Job Details: 12/17/2020
WASHER WHIRLPOOL WFW5620HW0 "Arrived onsite for washer leaking from bottom . Ran several test cycles and a regular load and could not duplicate the issue. Did not see any leaks from bottom. When I removed the back panel did notice residue that looked like it was coming from vent. Instructed customer on detergent amounts and cycle selection. Checked vent and vent tub deflector (not present). Could be stator.
Near Pflugerville, TX 78660
Andy
Job Details: 12/17/2020
DISHWASHER WHIRLPOOL WDF331PAHB0 Arrived on site for dishwasher not operating. Tested and inspected unit and found failed pump motor assembly. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Austin, TX 78724
Luis
Job Details: 12/17/2020
REFRIGERATOR WHIRLPOOL WRT138FZDM00 "Arrived on site for a defective compressor,replaced defective compressor and drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good."
Near Austin, TX 78724
Matthew
Job Details: 12/17/2020
WASHER MAYTAG WFW5620HW0 Arrived onsite to replace previously diagnosed parts as instructed by whirlpool tech line. Replaced control and stator. Tested unit and unit is functioning properly. No leaks present at this time. Job complete
Near New Braunfels, TX 78132
Noah D
Job Details: 12/17/2020
MICROWAVE WHIRLPOOL WMC30516HZ0 "Arrived on site to inspect microwave for not having glass plate, ordering plate. Office to reschedule ; ordrng 1 GH7155XHS1 (PLATE)"
Near Cedar Park, TX 78613
Justin
Job Details: 12/17/2020
WASHER WHIRLPOOL WTW4850HW1 "Arrived on site for washing machine making loud noise when put into agitate. Put unit into diagnostics mode and found the sound to be as if something plastic rattling around. The sound only occurs slightly when in low speed and really occurs when reaching high speeds. Tested unit with the wash plate out and noise still occurred. Took tub out of unit and tested, unit still made sound. Took belt off of unit and isolated motor and it no longer made noise. Indicating gear case failure I replaced the gear case. I retested unit and found the same sound occurring. I ran through all the above tests again with the gear case and had the same results. I then called techline and spoke with Dave. He said to replace motor and control and was due to fault with the triac. He said if it does not fix the issue to replace the splutch. Received SR# 7729530957. Ordering motor and control. Office to reschedule.; ordrng 1 W10832724 (MOTOR) and 1 W11498190 (CONTROL)"
Near Paige, TX 78659
Scott
Job Details: 12/17/2020
RANGE KITCHENAID KSGB900ESS3 Arrived on site to take Co readings on range . No issues found . No repairs needed . Job complete .
Near Austin, TX 78747
Andrew
Job Details: 12/17/2020
WASHER WHIRLPOOL WTW7500GC0 "Arrived on site to test unit for loud noise. Tested unit and found loud tapping sound. Found piece of hanger on left side tub vent port causing tapping noise when in spin. Also found rotor bolt loose. Also found cord from blinds with handles still on, on drain pipe tapping the back of the unit adding to the noise. Removed broken piece of hanger, tightened rotor bolt and removed blinds cord. Tested unit and noise was gone. Verified with customer noise is no longer present. No leaks detected at time of service. Job complete."
Near Austin, TX 78731
Kevin
Job Details: 12/17/2020
DRYER WHIRLPOOL WED560LHW1 "Arrived on site and inspected dryer and found it is running properly, took a short video and sent it to DW, confirmed it is heating normally, job complete"
Near Austin, TX 78732
David Z
Job Details: 12/17/2020
MICROWAVE WHIRLPOOL WMH53521HZ4 Arrived on site to install parts to resolve high voltage system not heating. Installed cap mag and diode and retested. Unit is now heating as designed. Call complete.
Near Austin, TX 78731
Kevin
Job Details: 12/17/2020
RANGE WHIRLPOOL WFE515S0JS0 "Arrived on site and replaced dented Console, job complete"
Near Austin, TX 78731
Kevin
Job Details: 12/17/2020
WASHER WHIRLPOOL WTW4955HW1 "If customer calls back refer call back to whirlpool. Arrived on site and found customers complaint is that washer does not add enough water. Set washer into a diagnostic cycle and did not find any saved error codes. Explained to customer how the washer measures each load and uses the correct amount of water depending on the weight of the clothes. Used the diagnostic the cycle to show how all the functions operate, explained correct amount of detergent usage, correct loading procedures for each type of load.
Near Mustang Ridge, TX 78610
Brandon
Job Details: 12/17/2020
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site for customer complaint of unit not responding and screen being blank. Found failed console, ordering console. ; ordrng 1 Cnote (Office to schedule when part comes in)"
Near Jarrell, TX 76537
James
Job Details: 12/17/2020
DRYER WHIRLPOOL WED7120HW0 Arrived on site and tested operation. Found stuck key error and ui not responding intermittently. Unit will need new ui to repair. Office to schedule return services ; ordrng 1 W11419059 (UI)
Near Lago Vista, TX 78645
Wesley
Job Details: 12/17/2020
DRYER WHIRLPOOL WED5100HW0 Arrived onsite and found warped drum causing thumping and grinding. Ordering drum to repair. Returning with repair kit and blower wheel. Office to reschedule. U. ; ordrng 1 W10545923 (drum)
Near Austin, TX 78724
Matthew
Job Details: 12/17/2020
DRYER WHIRLPOOL WETLV27HW2 Arrived onsite for dryer not working properly. Upon arrival unit was unplugged. Connected to power and unit did not power up. Took voltage test at terminal block and recorded 245 vac between L1and L2. 229vac from L1to neutral. 26 vac from L2 to neutral and 107vac from neutral to chassis. Unit needs electrician to correct incoming voltage issues. Shut off power to unit for safety Job complete
Near Austin, TX 78728
Justin
Job Details: 12/17/2020
MICROWAVE WHIRLPOOL WOC54EC0AS04 Arrived on site for microwave oven combo where the microwave would intermittently stop and give close door error on UI. Upon further inspection found that the screw to left door hinge was stripped and allowing door to slip and lose contact with interlock. Ordering screws and hinges. Office to reschedule. ; ordrng 2 PARTSRESEARCH (MICROWAVE DOOR HINGE)s and 2 W10874474 (MW HINGE)s
Near Georgetown, TX 78628
Jonathan S
Job Details: 12/17/2020
WASHER MAYTAG MVWB835DW1 "Arrived on site for washer tripping circuit breaker. Inspected unit and work area. Found corrosion buildup on waterlines to unit. Perform diagnostics mode and checked fault codes. Found error F3-E2 inlet water temperature fault, F0-E5 off balance load and F7-E0 loss of power. Ran automatic test cycle and found failed during inlet valve test. Disconnected thermistor connection from inlet valve and ran automatic test cycle. Found passing all test with thermistor disconnected. Will need to replace inlet valve assembly.Recommend to replace hoses. Customer stated he would have return. ; ordrng 1 W11165546 (INLET VALVE)"
Near Clifton, TX 76634
Jonathan M
Job Details: 12/17/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced left hand dispenser door and tested unit. Unit is now working as designed. Call complete.
Near Pflugerville, TX 78660
Andy
Job Details: 12/17/2020
VENTHOOD UNKNOWN WVU37UC0FS0 Arrived on site for venthood not operating. Tested and inspected unit and found when installed a screw that was too long was used for vent stoping the fan from moving. Made needed adjustments and tested unit. All operations are normal. Instructed customer on use and care and practice for best performance. No other repairs are needed at this time.
Near Robinson, TX 76706
Jonathan M
Job Details: 12/17/2020
DRYER MAYTAG MEDC465HW0 Arrived on site for a dryer that is not drying clothes all the way. Inspected unit and work area. Customer advised that she had gotten the dryer vent test kit from whirlpool but was physically unable to set it up. Added vent kit to the dryer and ran a cycle. Found the card would not fall down. Tested unit with the vent hose pulled off and the card fell and was venting as designed. Customer attempted to vacuum out some lint in the back of the wall but I advised her that her issue was probably closer to a top of her roof. We tried again after the customer vacuumed out the lint and still had the same result as the first time. I did advise the customer that she had a long vent hose and that it could cause problems with air restriction. Customer requested that I trim her vent hose since I was already there. I did trim down the vent hose but advised the customer to have a dryer vent company clean out her vent. Unit is working as designed. Call complete.
Near Pflugerville, TX 78660
David S
Job Details: 12/17/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived on site for ice bin being stuck. I inspected the unit and work area. I found the ice bin stuck in ice. I removed the fill tube and steamed the inside of the ice box. I got the ice box clear and removed all the ice. I found the ice maker leaking. I replaced the ice maker and silicones the fill tube in place. I cycled the unit and it worked as designed. Job complete.
Near Austin, TX 78759
David Z
Job Details: 12/17/2020
REFRIGERATOR FRIGIDAIRE FFHD2250TS5 "Arrived on site to diagnose refrigerator with mullion not contacting its guide in the top of the fridge. I was able to take the mullion out and drill down the adjustment hole to go a little higher, and raised level of unit. Retested and now all is working as designed. Call complete."
Near Georgetown, TX 78633
Tommy
Job Details: 12/17/2020
DISHWASHER KITCHENAID KDTE234GPS0 Arrived onsite for previously diagnosed parts. Upon arrival replaced unit Sump and tested. Unit is running as designed. No signs of leaks. Job Completed.
Near Georgetown, TX 78628
Jonathan S
Job Details: 12/17/2020
OVEN KITCHENAID KDRP487MSS03 Arrived on site for left oven not heating as well as the right oven. Inspected unit and work area. Performed temperature test at 350° on bake mode and monitored first 3 cycles. Tested cooktop operation while monitoring oven temperature. Found average temperature at 356° with little fluctuation. Spoke with customer on user care guide and email a copy of user care guide to customer. All tested good.
Near New Braunfels, TX 78130
Noah D
Job Details: 12/17/2020
REFRIGERATOR WHIRLPOOL JF42NXFXDW02 "Arrived on site to inspect fridge for frosting up, replaced 2 gaskets and filter, found no issue with right gasket.
Near Andice, TX 78628
Lou
Job Details: 12/17/2020
MICROWAVE WHIRLPOOL WMC30516HZ0 "Arrived on site to install replacement microwave. Upon arrival, the customer advised that the door button sticks and sometimes the door won’t open. I removed the old unit and removed the mounting plates. Installed mounting plates to new unit and installed new unit and tested. Unit is operating as designed. I recommended that the customer use two fingers on the outer edges of the button or one finger in the center of the button when opening the door to help prolong the life of the button as it can break if pressing on either edge with one finger. Job completed. Returning old unit to manufacturer."
Near Austin, TX 78732
David Z
Job Details: 12/17/2020
MICROWAVE KITCHENAID KHMS2056SSS0 "Arrived on site to install parts to resolve microwave thinking door is always open and has broken interlock. Installed new upper receiver and cam, upper switch, lower 3 wire switch. Retested and all is working as designed.
Near Meridian, TX 76665
Jonathan M
Job Details: 12/17/2020
REFRIGERATOR WHIRLPOOL WRS322FDAW04 "Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced light and tested unit. Unit began to light in the freezer section and is working as designed. Customer also complained that her water dispenser is still not working properly. She bought a whirlpool filter from Lowe’s and it’s not dispensing water. Confirmed customers complaint. When the filter is removed the unit does dispense water properly. But when filter is placed in, the filter dribbles and then stops. I called tech line and spoke to Kathy SR# 7729528152. She advised that she believed the issue to be a faulty filter and to have the customer replace the new filter to ensure it wasn’t just a bad new filter. She advised that if the customer has bigger problems pass a new filter, to replace the housing but to have the customer replace that filter again first. Call complete."
Near Georgetown, TX 78626
James
Job Details: 12/17/2020
REFRIGERATOR WHIRLPOOL WRS311SDHB00 Arrived on site and installed new ice container. Tested operation and found unit working properly. Job complete
Near Kyle, TX 78640
Kevin
Job Details: 12/17/2020
WASHER WHIRLPOOL WFW6620HC0 "Arrived on site and replaced water valve diagnosed on previous visit, after replacement confirmed in a diagnostic cycle that both valves are operating properly. No water leaks from connections at time of service, job complete"
Near New Braunfels, TX 78130
Noah D
Job Details: 12/17/2020
WASHER MAYTAG MVW7230HW0 "Arrived on site to inspect washer for always draining, upon inspection found the drain kicked on automatically, replaced control board and tested for functions. All functions returned. Complete"
Near Buda, TX 78610
Andrew
Job Details: 12/17/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Arrived on site to test unit for not washing correctly. Found high drain loop was not installed causing food from garbage disposal to back flow into dishwasher. Lower, middle and third level spray arms were clogged preventing proper operation. Sump motor was receiving proper voltage but when I tested with spray arms off hardly any water was flowing properly. Recommend replacing lower spray arm(W10837249), middle spray arm(WPW10498900), feed tube with third level spray arm(WPW10340745) and sump and motor(W11087376)
Near McGregor, TX 76657
Jonathan M
Job Details: 12/17/2020
OVEN WHIRLPOOL KOSE507ESS04 "Arrived on site for an oven that shut off after using a boiling cycle. Inspected unit and work area. Unit was completely dead so had the customer turn off the breaker. Removed control panel and tested continuity through the thermal fuse. Found continuity through the fuse. Tested voltage going through the J8 connector which is one of the L1 lines of voltage to the control. Found 9.82 V going through to the control. Replaced thermal fuse just in case and tested unit. Unit did the same thing. I called Whirlpool Techline and spoke to Sterling SR# 7729077443. He had me check the other L1 connector at the P5 connector and found th same voltage to the neutral on the board. He advised that because we found the same voltage on both sides of the unit, it verifies that there was not a harness or fuse issue due to not having enough voltage on either end. He advised that this would be an incoming voltage issue and to have the customer get an electrician out to resolve t
Near Round Rock, TX 78664
Jimmy J.
Job Details: 12/17/2020
OVEN WHIRLPOOL WFG525S0HS1 Arrived on site for Gas Oven not working. Removed items from the oven and started the bake cycle. Oven lit on first click of igniter. Oven was warming as designed. Started a broil cycle and broil flame lit in first click. No repairs needed. Oven heating as designed.
Near Marble Falls, TX 78654
Cliff
Job Details: 12/17/2020
OVEN WHIRLPOOL WEG515S0FS2 Arrived on site to diagnose a range that is not heating properly. Found foil in bottom of oven blocking air vents. Removed foil and found no other issues with unit.
Near Belton, TX 76513
Tyler
Job Details: 12/17/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 On site for icemaker not dispensing properly according to the customer. Upon arrival I found that the ice dispenser when activated sounded like something was stuck inside the iceberg and after I was able to remove the iceman I found there is some ice jam inside of the teeth area I didn’t found that the reason the ice was melting and freezing in the entry areas because the separator door inside the dispenser was not sealing properly in allowing hot air to get up inside the ice bucket and melt it and re-freeze it. ordered part Wpw10353552 (separator); ordrng 1 UNKNOWN (SR HAS ORDERED PART)
Near Round Rock, TX 78664
Jimmy J.
Job Details: 12/17/2020
WASHER AMANA NTW4516FW3 Arrived on site to install previously diagnosed part. Removed control and installed new control. Placed in diagnostics and ran calibration. Then put though manual diagnostics to ensure washer was operating as designed. All tested good. No leaks detected. Job completed.
Near Liberty Hill, TX 78642
Cliff
Job Details: 12/17/2020
REFRIGERATOR GE CFE29TSDBSS Arrived on site to replace evaporator fan motor for refrigerator. Replaced part and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Austin, TX 78745
Luis
Job Details: 12/17/2020
REFRIGERATOR WHIRLPOOL WRT108FZDM05 "Arrived on site for cooling complaint. Found large ice ball on inlet of evaporator no frost on rest of evaporator diagnosed a leak or restriction at evaporator. Ordering a new evaporator and compressor. ; ordrng 1 W11209866 (Compressor) and 1 W10913906 (Access valve) and 1 Wpw10143759 (Drier uv) and 1 2hrs (2 hrs), used 1 W11407409 (Evaporator) from stock"
Near Pflugerville, TX 78660
Andy
Job Details: 12/17/2020
DRYER WHIRLPOOL WED5620HW1 Arrived on site for dryer making noise. Tested and inspected unit and found issues with blower wheel. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Near Austin, TX 78728
Justin
Job Details: 12/17/2020
REFRIGERATOR KITCHENAID KRFF507HPS00 Arrived on site for refrigerator leaking from top of RC. Gained access to filter housing and valve and found compartment filled with water. Unit already had filter out of housing when arrived and when tested without the filter the unit had no leaks. Upon putting filter back in I found there was a small leak at housing when getting water. Replaced housing and found leak still occurring. Found off brand filter had different head than the every drop filter. Installed new filter and tested unit again. Now seeing leak at right side of housing where water tube is attached. Ordering new filter housing and water tube to install. .; ordrng 1 8212547RP (WATERLINE) and 1 W10786952 (PRESSURE VALVE) and 1 W11194438 (FILTER HOUSING) and 1 W11209890 (WATER TUBE)
Near Pflugerville, TX 78660
David S
Job Details: 12/17/2020
RANGE WHIRLPOOL WFG505M0BS3 "Arrived on site for oven bake not working and the light not coming on. I inspected the unit and work area. I found the bake working but then,Ishtar not coming on when called for. I pulled then oven light socket and tested power to it. I am getting no voltage to the socket when light is called for. I am ordering the control to complete the repair..; ordrng 1 W11126814 (cntrl-elec)"
Near Johnson City, TX 78636
Brandon
Job Details: 12/17/2020
RANGE WHIRLPOOL WFE505W0JS "Arrived on site for customer complaint of oven being hot to the touch during use. Found door is closing properly, hinges and seal test good, oven is hot to the touch on top front and near the handle. This is the design of this unit, no parts need replacing,
Near Dripping Springs, TX 78620
Brandon
Job Details: 12/17/2020
RANGE WHIRLPOOL WFC150M0EB3 "Arrived on site to replace failed control board, after replacing, unit tested good."
Near Pflugerville, TX 78660
David S
Job Details: 12/17/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site for dishwasher not draining at the end of the cycle. I inspected the unit and work area. I found the unit going through diagnostics as designed. I found no error codes and the drain pump hose looks good. I installed a new control to correct the draining issue. Customer complained about water coming from the steam vent. I spoke to the customer about steam accumulation and how it turns to water. I am ordering a new vent assembly to complete the repair. The office will reschedule when we have an eta on the part.; ordrng 1 WPW10428211 (vent asm)
Near Austin, TX 78739
Leonardo
Job Details: 12/17/2020
DISHWASHER GE GDT625PSJ2SS Arrived on site to test unit for not filling with water. Test unit and found bad float switch thinking unit is full. Replaced switch test unit and unit test good job complete no leaks present at this time.
Near Austin, TX 78738
Richard
Job Details: 12/17/2020
REFRIGERATOR KITCHENAID KSSC48QTS03 "Arrived onsite for the refrigerator freezer section has frost build up inside the ice container. And the water dispenser is not working properly. During testing found that that the ice door is not closing all the way causing warm air to enter the ice container causing the issue. Also found that the dispenser pad is causing the intermittent water dispensing issue. Will need to replace ice door assembly and chute, and dispenser pads. Ordering parts and office to schedule.; ordrng 1 Wpw10546285 (Ice door motor) and 1 Wp2180353 (Door chute)"
Near Austin, TX 78738
Richard
Job Details: 12/17/2020
ICE MACHINE KITCHENAID KUIC15PRXS1 Arrived onsite for the ice machine not making ice. Ran diagnostics and found that the the water valve is making a loud noise but working properly. During testing found that the compressor is not working properly evaporator is not getting cold causing the no ice issue. A sealed system repair is needed.
Near Jonestown, TX 78645
Wesley
Job Details: 12/17/2020
REFRIGERATOR WHIRLPOOL WRF535SMBM00 Arrived onsite and replaced freezer door gasket. Unit is now operating as designed. Advised customer on repair.
Near Pflugerville, TX 78660
David S
Job Details: 12/17/2020
MICROWAVE KITCHENAID KMCC5015GSS1
Near Kyle, TX 78640
Andrew
Job Details: 12/17/2020
DISHWASHER GE GLD4560V00SS
Near New Braunfels, TX 78130
Noah D
Job Details: 12/17/2020
WASHER WHIRLPOOL WTW4955HW1 "Arrived on site to inspect washer for not filling with enough water, changed all settings to allow deep water wash with extra fill. All functions worked, water filled to 3/4 full. Complete"
Near Liberty Hill, TX 78642
Cliff
Job Details: 12/17/2020
WASHER WHIRLPOOL WTW4955HW1 Arrived on site to diagnose a washer that is loud during spin. . Installed mounting screws and tested unit. Found all is functioning properly at this time. Also advised homeowner on best loading to ensure proper results. No leaks were found at time of service.
Near Austin, TX 78723
Matthew
Job Details: 12/17/2020
WASHER WHIRLPOOL MVWB835DW5 "Arrived onsite for washer not wanting to start a cycle. Units lid lock would not engage. Also found that when trying to put the unit into diagnostics to test auto cycle and individual components the unit would not respond. Did manage to record fault codes. F7E2 motor drive module over voltage, F5E1 lid switch, and F2E1 stuck button. Called tech line for advice. Went through ohms test for latch and failed. Retrying diagnostics did not work. Recommended replacing the latch and control. If F7E2 was not corrected recommended replacing stator. Replaced control and latch, on hand. Tested unit and seemed to correct issue. Passed all diagnostics test, after replacement. SR#7729531974. If F7E2 persist will need to replace stator. Job complete"
Near Leander, TX 78641
Lou
Job Details: 12/17/2020
WASHER MAYTAG MHW5500FW1 "Arrived on site to inspect washer not draining/not completing cycles. Upon further inspection, I placed the unit in diagnostics showing error codes F3E1, F8E1 & F0E1. Cleared the codes and continued with testing. Unit failed to dispense the correct amount of water. It agitated and the spin cycle functioned. I removed the water hoses from the village snd found debris inside the hoses and some debris inside the hot valve. With the unit off and plugged in, I unplugged the water level sensor and immediately the unit door locked. Plugged sensor back in and cycled power to the unit and the door unlocked. I removed the sensor tube and blew through it and it was clear with no damage. I am ordering the inlet valve and office to schedule return service due to the availability of part. No water leaks observed during service.; ordrng 1 WPW10435242 (valve)"
Near Austin, TX 78739
Leonardo
Job Details: 12/17/2020
DISHWASHER WHIRLPOOL KDFE104HPS1 Arrived on site to test unit for not drying. Test unit and element coming on. Advised customer to use rinse aid to help unit dry job complete.
Near Georgetown, TX 78628
Jonathan S
Job Details: 12/17/2020
DRYER MAYTAG MEDC300XW0 "Arrived n site for dryer not starting and making humming noise. Tested operation to verify failure and found unit working. Disassembled unit, inspected blower wheel and terminal block. Found no signs of damage. Assembled unit and tested operation. All tested good. Spoke with customer on possible failures."
Near Marble Falls, TX 78654
Cliff
Job Details: 12/17/2020
WASHER MAYTAG MVWB765FW3 Arrived on site to diagnose a washer that is making popping sound during agitation. Tested all parts and components and found no abnormal operation or failing parts. Advised customer and noises to be expected during cycling. No further repairs are needed and no leaks were found at time of service.
Near Austin, TX 78737
Brandon
Job Details: 12/17/2020
WASHER WHIRLPOOL MHW6630HC0 "Arrived on site for customer complaint of leak, found leak coming from door bellow seal, I cleaned door, unit sealed and tested good."
Near Austin, TX 78705
Jacob
Job Details: 12/17/2020
OVEN WHIRLPOOL WFE515S0JS0 Arrived onsite for door to unit not opening correctly. Looked at door. Upon further inspection. Found that the right hinge was broken. Did not have part with me. Office to reschedule ; snapped 1 QuickPics
Near Del Valle, TX 78617
Matthew
Job Details: 12/17/2020
REFRIGERATOR GE GSH25JFXNBB "Arrived onsite for freezer not freezing. Initial inspection showed signs of defrost issues not allowing cold air to circulate. Unit was given time to defrost. Upon inspection found broken heater. Replaced heater, tested unit and unit is functioning properly. Job complete"
Near Dripping Springs, TX 78620
Brandon
Job Details: 12/17/2020
RANGE FRIGIDAIRE FGGF3685TSA "Arrived on site for customer complaint of unit not heating, found failed bake ignitor, I replaced ignitor, unit tested good."
Near Austin, TX 78717
Justin
Job Details: 12/17/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived on site for dishwasher not drying dishes. I put unit into diagnostics mode and found no stored error codes. I ran test cycle and monitored amp draw from heater and found correct 8 amp draw the entire cycle. Found unit to be functioning as designed. Advised maintenance manager on rinse aid usage via user care guide. Call complete.
Near Georgetown, TX 78628
Jonathan S
Job Details: 12/17/2020
COOKTOP JENN-AIR JED8345ADB15 "Arrived on site for cooktop front switch left stem broken. Inspected unit and work area. Found switch will need to be replaced. Disassembled unit to gain access to switch. Wired switch and found new design on switch it not allow it to be incorrect position. Called Whirlpool tech support and spoke with Adrian. He stated wires can not be spiced, will need to wire harness. He stated wire harness if is available is designed for new switch. Sr#7729529540. ; ordrng 1 WIREHARNESS (PART RESEARCH )"
Near Georgetown, TX 78633
Tommy
Job Details: 12/17/2020
WASHER WHIRLPOOL WTW5000DW1 Arrived onsite for washer not moving past sensing. Upon arrival found unit had no error codes. Put unit through manual test and found your lid lock was not secured. Secured lid lock and tested. Unit is now operating as designed . Job Completed.
Near Georgetown, TX 78633
Tommy
Job Details: 12/17/2020
REFRIGERATOR WHIRLPOOL WRF954CIHV01 Arrived onsite for ice maker not dispensing ice. Upon arrival found unit was making ice and dispenser door would open but unit ice motor was not rotating ice out. Found unit panel was not sending voltage to motor. Ordering panel UI.; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W11330648 (PANEL UI)
Near Austin, TX 78703
Leonardo
Job Details: 12/17/2020
DISHWASHER KITCHENAID KDTM504EPA1 Arrived on site to test unit for loud noise and not washing. Test unit and found loud noise to be fill valve not opening all the way not allowing enough water in making unit not wash correctly.
Near Georgetown, TX 78628
Jonathan S
Job Details: 12/17/2020
DRYER WHIRLPOOL MDG3500BWQ "Arrived n site for dryer baffle had fallen off. Inspected unit and work area. Gained access to bottom of dryer to find missing baffle screws. Found both screws. Found baffle holes stripped on old baffle. Will need to replace baffle to repair. Installed new baffle and assembled unit. Tested operation, all tested good.
Near Georgetown, TX 78628
Jonathan S
Job Details: 12/17/2020
REFRIGERATOR MAYTAG MFX2571XEM0 "Arrived on site for refrigerator not producing ice. Inspected unit and work area. Jumped ice maker cycle and found not advancing. Tested voltage to ice maker and found correct. Found failed ice maker.Removed failed ice maker and installed new. Monitored ice maker operation. All tested good, no water leaks detected.
Near Pflugerville, TX 78660
David S
Job Details: 12/17/2020
REFRIGERATOR WHIRLPOOL WRX735SDBM02 Arrived on site for fridge not making ice or dispensing water. I inspected the unit and work area. I spoke to the customer and found out the issue started after they replaced the water filter. I inspected the water filter and found it only partially installed. I removed and reinstalled the water filter. I tested the water dispenser and the ice maker and found not working as designed. Job complete.
Near Dripping Springs, TX 78620
Brandon
Job Details: 12/17/2020
DISHWASHER WHIRLPOOL WDF760SADM3 "Arrived on site to replace wash motor, after replacing, unit tested good."
Near Austin, TX 78737
Leonardo
Job Details: 12/17/2020
VENTHOOD WHIRLPOOL WVW7336JS0 Arrived on site to replace chimney. Replaced part test unit and unit test good job complete.
Near Austin, TX 78732
David Z
Job Details: 12/17/2020
DRYER WHIRLPOOL WED8740DW1 Arrived on site to follow up on dryer making squeaking noise. Ran unit again and could hear minor squeaking coming from where the rear felt seal was rubbing on the bulkhead. Advised customer we can try and replace the rear seal or drum to resolve. They opted for no further repair and will live with the sound. Call complete.
Near Leander, TX 78641
Lou
Job Details: 12/17/2020
REFRIGERATOR KITCHENAID KRFC704FPS03 "Arrived on site to install previously diagnosed and ordered part. Due to the fill tube harness being broken, I removed and replaced the fill tube harness and tested ice maker harvested and filled with water. Recommended that the customer allow the unit approximately 24 hours to make ice and to dump the first two batches of ice. No water leaks observed during service, job completed."
Near Bee Cave, TX 78738
Richard
Job Details: 12/17/2020
WASHER WHIRLPOOL WFW3090JW0 Arrived onsite for the washer not powering on. During testing found that the washer is not responding. Will intermittently turn on . Will need to replace UI and control. Ordering parts and office to schedule ; ordrng 1 W11367297 (UI) and 1 W11334214 (Control)
Near Lago Vista, TX 78645
Wesley
Job Details: 12/17/2020
REFRIGERATOR WHIRLPOOL WRB322DMBW01 Arrived onsite and found faulty control causing not to cool intermittently. Replaced control. Unit is now operating as designed.
Near Austin, TX 78704
Luis
Job Details: 12/17/2020
ICE MACHINE KITCHENAID KUIX535HPS00 "Arrived on site for no ice. Ran diagnostics no water entering reservoir,no voltage at valve diagnosed a defective water sensor in pump,replaced pump assembly,y ran diagnostics good water flow. Unit passed all other diagnostic test. ; used 1 W11325175 ( Pump) from stock"
Near Austin, TX 78746
Kevin
Job Details: 12/17/2020
DISHWASHER GE GSD2100V55BB
Near Cedar Park, TX 78613
Justin
Job Details: 12/17/2020
WASHER WHIRLPOOL WTW5000DW3 "Arrived on site for washing machine making loud noise when in use. Put unit into diagnostics mode and ran test cycle. Found unit to be walking forward during spin. Put unit into manual spin and again found it to be walking forward, but not making excess noise. Drained tub and gained access to gear case. Gear case was good. Found unit to be unleveled, I leveled unit. Tested unit again and unit began working as designed. Advised customer on function of spin via user care guide. Call complete."
Near Meadowlakes, TX 78654
Cliff
Job Details: 12/17/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived on site to replace handle for refrigerator. Replaced handle and all is now functioning properly. No leaks were found at time of service.
Near Austin, TX 78731
Kevin
Job Details: 12/17/2020
WASHER WHIRLPOOL WFW560CHW2 "Arrived on site and inspected washer and found saved error code F8E1, Set washer into a diagnostic cycle and everything is operating properly except cold water has a lot of air in the line. Water is on the six floor of a new apartment building. Air in the line is likely the reason for the washer giving the long fill error code when initially tested by builder/installer. Washer is operating properly at this time, no water leaks from connections at time of service, job complete"
Near Austin, TX 78751
Luis
Job Details: 12/17/2020
REFRIGERATOR KITCHENAID KRFF302ESS01 "Arrived on site for door issues and drawer. Found mullion sitting too low causing mullion not to enter housing,raised mullion divider tested door operation good. Replaced damaged left side end cap and cover.
Near Austin, TX 78731
Kevin
Job Details: 12/17/2020
RANGE WHIRLPOOL WFE515S0JS0 "Arrived on site and replaced dented console, job complete"
Near Manor, TX 78653
Matthew
Job Details: 12/17/2020
RANGE FRIGIDAIRE FFGF3012TBA "Arrived onsite to replace previously diagnosed part.Replaced valve, tested unit and unit is functioning properly. Tested connections to insure no gas leaks were present. No leaks found. Job complete"
Near Bastrop, TX 78602
Scott
Job Details: 12/17/2020
OVEN MAYTAG MER6775AAS Arrived on site for upper oven not heating properly . Found bake element burned out . Ordering element . Call to set return .; ordrng 1 74004105 (BAKE ELEMENT UPPER )
Near Dripping Springs, TX 78620
Brandon
Job Details: 12/17/2020
DISHWASHER GE GDF510PSJ5SS "Arrived on site for customer complaint of unit having loud noise, found noise coming from failed drain pump. I replaced drain pump, unit tested good."
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 12/17/2020
RANGE WHIRLPOOL WFG320M0BS3 Arrived on site to install previously diagnosed part. Mike arrived and he took the knob inside to slide on. Job completed
Near Round Rock, TX 78665
Jimmy J.
Job Details: 12/17/2020
ICE MACHINE WHIRLPOOL KUIX535HPA00 Arrived on site for Ice maker was on and now all of a sudden its turned off. Sounds like something is running but can't turn it on or. Plugged in ice maker. Found all LED’s not lit up. I could hear it running. Removed back cover and I plugged the pump directly into the wall outlet and the pump turned on. This tells us the pump is faulty. Removed pump and installed new pump. Turned ice maker back on and all LED’s lit up and ice maker began calling for water. No leaks detected. Job completed.
Near Austin, TX 78717
Lou
Job Details: 12/17/2020
DISHWASHER WHIRLPOOL WDT720PADM0 "Arrived on site to inspect dishwasher door falling open. Upon further inspection, I found the left hinge pad missing. Customer provided a new pad and advised they wanted two new fresh lids on the unit.I removed and replaced the both friction pads and test3d the door. Unit is operating as designed. No water leaks observed during service, job completed."
Near Austin, TX 78747
Andrew
Job Details: 12/17/2020
REFRIGERATOR KITCHENAID KRFC604FSS02 Arrived on site to pick up temp logger. Customer had temp logger on porch. ; saved tckt