"Arrived on site to install previously diagnosed and ordered parts. Due to the compressor, rc fan motor, fc fan motor, hv control, ice maker, right door gasket being torn and rc evap drip pan failures, I removed and replaced the mentioned parts including the access valve and uv dye drier. I evacuated the system, removed and replaced the compressor, access valve and drier and vacuumed the system down to -30/0psi. Installed 6oz of R134a refrigerant and tested in test 4. Unitmis cooling and pressures are good. Removed and replaced the remaining mentioned parts and retested unit and it continues to operate as designed. No water leaks observed during service, job completed."

Arrived on site for water periodically not dispensing water . Found temps too cold and possibility freezing water line also sometime items are freezing on top shelf . No dispensing issues found at time of service . Bumped temp up one notch and adjusted freezer dampner . If problem returns recommended changing control . No parts installed . No water leaks detected at time of service ice . Job complete.

"Arrived on site with parts ordered for bad gearcase and pressure issues. Removed drum. Replaced gearcase, capacitor, actuator, cam, belt, lower harness, agitator and control. Recalibrate and completed diagnsotics, working as designed. No leaks."

"Arrived on site to follow up on sealed system repair. Found system had incredibly low pressure. I added some nitrogen to find the leak. I found a hissing coming from the evaporator, showing evap as source of leak. I removed the evaporator and the drier. I positioned the evap, and tried to install a drier. Had to remove some pipe length to get the new drier on, and the condenser joint flexed and broke requiring replacement. Ordering a condenser and new drier. Office to schedule. Taped off and open ports and lines. Parts used this visit - W10218037, W10843121. ; ordrng 1 WP2313624 (Condenser) and 1 W10843121 (Nom uv drier) and 1 Wpw10218037 (Evap)"

"Arrived on site to test unit for no cool in RC. Tested unit, Rc was at room temp and FC was at 15?. Tested components, found evaporator fan not engaging. Gained access to evaporator fan motor, found no voltage going to the motor. Replaced control (WPW10503278) and evap motor (WPW10128551) as precautionary. Programmed control to 01. Tested unit, evaporator fan is now engaging and RC is beginning to cool. Advised to monitor. Unit is now running as designed, no leaks detected, job complete."

"Arrived on site for customer complaint of unit not finishing cycles. Found f0e2 and f0e5, out of balance and suds. Found out customer was using too much soap and has never run a self clean. Unit passed diagnostic tests, instructed customer to use less soap and clean unit 2-3 times a year since they are on soft water."

"WFE320M0JS4 Arrived on site for unit not having power. Upon arrival, disassembled rear cover and found sheet metal touching the terminal spade on the broil element. Proceeded to replace W10856603 broil element and W11531755 harness. Tested unit and now Unit is functioning as designed. ; ordrng 1 W10856603 (Broil element)"

"Arrived on site to inspect unit for damage. Upon arrival found right end cap has a chip. Replaced end cap (W11730267), unit now appears as designed, job complete."

Arrived onsite and found unit with delivery drawer slowly rolling out. Found fridge needed to be level for the tilt of the fridge to hold the drawers in place. Unit is now operating as designed. No parts.

"Arrived onsite for oven not turning on. I found the glow coil to glow however, when testing amperage I found the glow coil to only pull 2.6 amps and then drop. Customer stated sometimes it would work and other times it wouldn't. I replaced the ignitor and tested the unit. Unit is now lighting with no issue and holding flame. No gas leaks present. Call complete. Installed W11176454 IGNTR-OVEN."

Arrived on site to test unit LF cooktop burner not heating properly. Found issue is actually with RF burner. Needing infinite switch replacement. Ordering element as a precautionary. Attached attention note for tenant phone number. No parts replaced at this time. Scheduled for 1/23.; ordrng 1 WP3149400 (RF switch) and 1 W11047722 (RF element)

Arrived on site to replace tub. Replaced tub test unit for leaks not leaks present job complete. W11409866

"Arrived on site for customer complaint of unit not washing properly and customer also noticed that a drain and spin cycle was filling with water and never completed even after 3 hours. I found faulty control, I replaced control, unit tested good. Part used w11627517"

MVW7232HW2 Arrived on site for a washer making loud sounds. On arrival didn't hear anything client said it happened twice in the past 3 or 6 months. Ran diagnostic no error codes i did find washer to be terribly off balance. I balanced the product i titled and inspected found the screw holding stator was lose. Removed and inspected grease case no oil leaks slider looked good. I tightened screw made sure it was balanced and calibrated. Tested in customer mode not and sound out of the ordinary. No parts used product works as it's designed no water leaks visible from main water supply.

Arrived onsite for unit not heating properly. Customer stated the inspector is saying the oven is not getting hot enough. I found out the inspector was using a infrared thermometer. Whirlpool does not advise using this thermometer on these units as they bounce off the walls and provide a wrong reading. I tested unit with my thermo coupler and found unit to be heating as designed and cycling as designed. No issues are present with the oven and it is operating as designed. Call complete. No parts installed.

"Arrived onsire for lid locked. I found the drain pump connection to be OL from the control. Drain pump cover is broken off and will need replacing aswell. The harness and pump are required to complete repair. Will also order new clip for the lower harness. Ordering W11399437 Drain pump, W11591637 Lower Harness, and W11755726 Clip. RS for 01/24/25 AM APPT.; ordrng 1 W11399437 (Drain pump) and 1 W11591637 (Lower Harness) and 1 W11755726 (Clip)"

"Arrived on site to inspect refrigerator not dispensing correct amount of water and displayed PO error and making noises. Upon further inspection, I measured the temperatures FC was -7 RC RC was 34. The customer stated that he had not experienced any temperature issues. I checked the water pressure, and water pressure is good. Right now the ice maker is operating fine, and bin is full but sometimes doesn't produce ice. I ran test 36 and detected that the ice fan is not operating. I ran the other fans and compressors and found them to be good. I checked the top ice maker adapter and found it to be seated correctly with no gaps on rear wall or side. I could not replicate the sound that the customer experienced however could be due to a failing ice box fan. I could not identify a reason why the refrigerator had displayed a PO error. I am ordering the ice box fan, and the evaporator and condenser fan and sound dampening juat in case returning tech finds these to be the cause of the noise the customer is experiencing. W10846539 W11224591W11127829 505587. No water leaks observed during service. I am scheduling for 1/24; ordrng 1 W10846539 (Ice box fan) and 1 W11224591 (Evaporator fan motor) and 1 W11127829 (Condenser fan) and 1 505587 (Mastic)"

RF265LXTY3 Arrived on site for a burner on range staying on . On arrival found front left burner would only stay on high when turned on only. Replaced dual switch tested product works as it's designed. Client kept defective part.

Arrived on site to test unit for door falling. Test unit and found left hinges had come of spring. Secured spring back to hinge test unit and unit test good job complete.

Arrived onsite for unit needing left wheel assembly replaced. Replaced assembly. Job complete. Took pictures and showed customer failed parts. Job complete. Office to run cc on file.

"Arrivedonbsite to inspect refrigerator not dispensing water. Upon further inspection, I found that thr unit was producing ice however, the water was not dispensing. I measured the temperatures, FC -2 RC 36.i gained access dual valve and found it to be operating properly. I found that a small portion of the water line on the reservoir had become frozen due to no being used for a long period of time. I thawed the water line and retested the dispenser. The dispenser is now operating as designed. No water leaks were observed during service. No parts installed"

Arrived on site to install previously diagnosed parts. Inspected unit and work area. I used the repair kit to replace the rollers and belt. I tested the unit and found the unit working and operating as designed. Call complete. 4392067.

"Arrived on sitw for ic3 machine not making ice. On arrival confirmed issue and found unit it would only continuously make ice if max ice was on. Found bin thermistor bad again and replaced it with wpw101511923, ran ic3 machine and found it would work with max ic3 off as d3signed. Call complete"

"Arrived on site to test unit for clothes being wet at the end of a cycle. Upon arrival customer stated unit does not heat well and clothes are wet. Ran a vent test, vent test shows restricted airflow. Verified with the paper method. Inspected exhaust outside, found no lint. Removed vent hose, found it packed with lint. Removed all lint and tested unit, airflow has been restored and unit is now running as designed, no parts installed, job complete."

"Arrived on site. Appointment was cancelled by homeowner. No further service needed. Unit is running as designed, job complete."

Arrived onsots for a refrigerator that is still leaking. I specter unit and work area. The customer said that the unit was leaking after the previous technician left and turned off the water. I turned the water on and found d a leak at the filter housing incoming water tube connection. I turned the water off and inspected the tube's. I found the tube's were clean. I replaced the housing and made sure the tube's were completely seated I to the housing. I resupply water and found no leaks present at the housing. I tested the water feature and still found the unit working and operating as designed. Call complete. WP2186443.

Arrived on site to replace bake igniter. Replaced bake igniter test unit and unit test good no gas smell or leaks job complete. WPW10324262

Arrived on site for ice maker not making ice. Upon inspection found ice maker is working. Took pictures also found water supply line kinked causing slow water. Fixed supply line and tested unit is now functioning properly and as designed. No parts used job complete

Arrived on site for unit leaking water. Upon inspection found ice maker fill tube was to short and not sending water into ice maker causing water to run behind the unit. Put extension tube on and tested. Unit is now functioning properly and operating as designed. Used WP2174755. Job complete

Arrived on site for unit leaking water. Upon inspection found ice maker fill tube was to short and not sending water into ice maker causing water to run behind the unit. Put extension tube on and tested. Unit is now functioning properly and operating as designed. Used WPw10496649. Job complete

Arrived onsite for unit making clunking noise. I found the slider broken. I replaced the slider and noticed when putting the rotor back on it was rough and needed to use a hammer to tap it back in. I tested the unit and found same noise present. Gearcase is and and will need replacing along with rotor and clutch. Ordering W10915701 Rotor and W10754448 Clutch. Was unable to reschedule myself or get signature as customer was not present. I installed W10734521 Slider. Office to RS.; ordrng 1 W10915701 (Rotor) and 1 W10754448 (Clutch)

"Arrived on site to install previously diagnosed and ordered part per previous tech. I installed the gearcase and calibrated and tested the washer. The problem still persists and basket will not engage. I verified that the clutch is receiving 120VAC but will not engage. I attempted to gain access to the clutch and slider. however, the bolt stripped as i was removing it. Because of this i will need to reorder the gearcase and return with rge prescreened parts. I am scheduling for 1/24. No water leaks observed during service; ordrng 1 W11449841 (Gearcase)"

"WDT751SAPZ1 Arrived on site for bottom spray arm, not turning. Upon arrival, found bottom spray arm to be faulty and will not manually turning. Proceeded to replace W11579565 arm. Tested unit and now unit is functioning as designed. No water leaks detected at this time. No one available to sign. New construction home"

"Arrived on site to test unit for tripping breaker. Replaced bake(WP9755770), broil(W10856603) and control(W11548749). Removed ground from terminal and heated to 500. Reassembled unit and connected ground back to terminal and heated again to 500. Advised customer to allow to run at 500for a couple hours. Unit is now working as designed. Job complete. Techline and Safety SR#7740768293"

Arrived on site to test unit for unit not starting. Test unit and found start button not responding. Replaced control board test unit and unit test good job complete. W11306302

Arrived onsite and replaced the shifter and motor and capacitor due to complicit and intermittent sequencing that repeatedly resulted in multiple supply circuits tripping during testing. Unit is now operating as designed. Advised maintenance on repair. No signer available at end of service.

"Arrived on site for no ice. Ran diagnostic compressor not powering on,removed unit voltage to compressor good,replaced defective overload ran compressor test passed compressor powered on frost forming on evaporator plate. Due to upcoming weather shut off water source to unit,drained water from valve to prevent valve damage unit is outside in a cabana. W11624931; used 1 W11624931 (Overload) from stock"

"Arrived on site to test unit for vibration sound. Upon arrival customer stated unit vibrates when in use. Started a cook cycle, buzzing sound originated from the right side of the unit. When touching the wrapper, buzzing would go away. Noticed both side of the unit have about a half inch gap allowing the wrapper to warp and create that buzzing noise. Removed unit from cavity, installed padding where the frame meets the wrapper. Reinstalled unit and tested, buzzing noise has been eliminated. Advised if the noise returns to contact builder due to cabinets being too wide. At this time unit is running as designed, no parts installed, job complete."

"Arrived on site for vent not raising. Upon arrival test, test unit and confirmed issue. Test polarity and is good. Found both filter switches were out of position. Inspected both switches and are good. Both brackets snapped into position correctly. Test unit and now raises and lowers correctly. Job complete"

Arrived on site to test unit for spraying water out of FC ice maker. Found water pressure to unit is 86psi. Recommend pressure regulator and line kit. Rescheduled for 1/23. No parts replaced at this time. ; ordrng 1 W10786952 (Pressure valve) and 1 8212547RP (Tube kit)

"Arrive on-site for refrigerator not making ice properly. On arrival confirmed failure and found ice extremely thick, indicating the unit was overfilling. Replaced Wpw10349187 valve and retested icemaker 3 times and found each fill accurately. No leaks present call complete"

"Arrived on site to inspect washer drain pump won't turn off. Upon further inspection, I plugged the unit in and the drain pump came on. Once I was able to get the unit into diagnostics, i found error code F9E1-long drain. Cleared the code and manually tested the pump and it sounded like the impellers were damaged. I canceled testing and tilted the unit back and removed the drain pump to find a sock inside. I removed the debris and found the impeller damaged. Replaced the drain pump and calibrated the unit and retested. Unit is operating as designed. No water leaks observed during service, job completed. W10919003"

"On arrival verified complaint of burned metal on back plate of dryer as well as warped. Back panel visual inspection shows that the panel is normal. The warps are from the formation ugg, the metal at the factory. They are normal and do not pose an issue with functionality of the unit as well as the burned metal is on the heat grate, allowing air into the drum. This is normal as it will discolor with the heat from the direct air from the heating element advice. Customer, the machine is fully functional and that d discolorations are normal. Job complete no parts installed."

"Arrived on site for customer complaint of unit leaking and filling with water. Found failed valve, I replaced valve, unit tested good. No leaks at time of service. Parts used wpw10247306"

"Arrived on site to diagnose drier not heating. I tested the unit and confirmed no heat was present. Checked safety devices and found all passed tests, and element is good. I checked running voltages and found the timer is not sending more than a couple volts, or no volts at all when running. Replaced timer to resolve. Tested unit and confirmed everything working as designed. Parts used - W10894766."

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the gearcase, cam, and belt and tested the unit. I found the unit working and operating as designed with no leaks present during operation. Call complete. W11449840, W11239857, and W19711967."

"Arrived on site to test unit for burning smell, customer was sure that they isolated the smell to the washer, inspected washer found control good, no burned wires, found d restriction in drain pump but not more, ran full diagnostic cycle, found errors for over sudding and door unlock failure, but no burning smell detected,unit is running as designed, called safety to document SR#7740725699, job complete"

"Contacted Techline and spoke to Chris. explained to tech issues of doors not being flush. Top right corner of FC door extends slightly pass RC door and bottom of RC door extends slightly pass FC door., tech recommended to try re leveling. SR# 7740626717. Returning tech to contact service manager GC for instructions. Office to reschedule ; ordrng 1 4387828 (Shim)"

Arrived on site to test unit for panel being loose on the left side. Removed back cover to access the mounting screws. Secured all screws correctly and tightened unit test good job complete. No one here to sign

"Arrived on site for dishwasher needing W11409866 tub, w11527778 element, w11416362 sump asm. On arrival reconfirmed, failure and installed parts.Then reassembled and tested unit and found no leaks and dishwasher, working as designed, call complete."

Arrived on site for fridge not making ice .ran temp checks ice box @6 degrees. No frost on evaps . Got e2 IM code . Ran harvest test and bail arm not moving . Replaced ice maker W11658802 did power reset . Ran harvest and fill. All checked normal. No water leaks detected at time of service . Job complete

"Arrived on site to inspect dishwasher touch pad not responding. Upon further inspection, I found that the control is receiving proper voltage however, the indicators are not illuminating or responding. I am ordering the control to fix this issue. W11683480 no water leaks observed during service. I am scheduling for 1/23; ordrng 1 W11683480 (Control)"

"Arrived on site to test unit for not draining, customer stated that there is still soap on the clothes and unit does not drain, all components are working good in diagnostics, explained to customer that this unit is high efficiency and does not use much water, overloading it will cause soap not to wash out properly and if unit goes off balance it will not spin to clothes out completely, ran entire quick wash cycle with no issues, unit is running as designed, if customer calls back then please send a Spanish speaking tech, at this time job complete"

Arrived onsite for spray arm melted. I found the spray arm locking fin broken and possibly causing the spray arm to come out of place when washing. I noticed the arm had been melted on the side. I found the heater working as designed and the unit to have no error codes. The heater is getting correct amperage draw and operates as designed. Replaced the spray arm and showed customer how to lock it in. Called safety and reported findings. SR 7740730557. Installed W11579565 Arm.

WRS315SDHM12 Arrived on site for a refrigerator making sounds. On arrival didn't hear any sounds coming from product further inspection and help from the office sounds coming from fill tube. I installed fill tube extension product works as it's designed no water leaks visible from main water supply.

Arrived on site to test unit for not cooling. Found compressor starting and pulling .4amps and worked it's way down to .3amps. Temporarily replaced start device and run cap with no change in performance. Recommending compressor replacement. Ordering additional parts to ensure completion on return visit. No parts replaced at this time. No body present for signature. Office to reschedule. ; ordrng 1 W11580057 (Compressor) and 1 W11722672 (Condenser) and 1 W11579351 (Evap) and 1 Wpw10143759 (Drier UV) and 1 W11506635 (Access valve)

"On arrival verified complaint of not defrosting for a previous diagnosis. Install new control box. Unit is not frosted up atthis time. Temps are correct. Advise customer to monitor unit.If problem persists, call back for service. Job complete installed w11203924"

Arrived on site to test unit for interior light not working and bulb broken from socket. Removed socket and installed new light bulb test unit and unit test good job complete. W10888179

"Arrived on site for customer complaint of dryer not heating. Found failed element, I replaced element, unit tested good."

"On arrival, a verified complaint of dented freezer door visual inspection shows Dent on bottom right corner at the edge of the corner. Verified warranty coverage of the door replaced freezer. Door job complete. Installed 13109217SQ"

"On arrival verified complaint of unit it shaking. Visual inspection found tub shifts in my hand. Suspensions are good. Gearcase is leaking oil and belt is degrading. Attempted to remove washplate with removal tool and stripped it out. Attempted with hot water and pliers and hooks. Unable to remove washplate. Recommend replacing washplate, bolt, hub, gearcase, splutch, belt. Reschedule for 1/23. Ordering belt W11239857, washplate W10902814, bolt W10752187; ordrng 1 W11239857 (Belt) and 1 W10902814 (Washplate) and 1 W10752187 (Bolt)"

Arrived on site for ice maker not making ice. Upon inspection found ice maker is working. Took pictures also found water supply line kinked causing slow water. Fixed supply line and tested unit is now functioning properly and as designed. No parts used job complete

Arrived on site for unit not making ice. Upon inspection found ice maker not plugged in. Plugged and tested also did a advanced harvest. Unit is now functioning properly and as designed to. No parts used job completed

On arrival verified complaint of broken strike. Replaced strike per previous diag. Ran diag test and u it is functioning correctly. Job complete installed w11513250

"Arrived on site for oven shutting off mid cycle periodically. Talking to custome it happens randomly, more so on longer cooking times . Customer will get 6-1 error . Checked error codes only error code found is 9-0Convection fan is buzzing really loud . Ordering convection fan ,control, appl manager control return set for 1/27. No parts installed . ; ordrng 1 W10860984 (Convection fan motor)"

"Arrived on site to test unit for loud noise, tested unit through entire diagnostics cycle and could not find any issues, customer stated that that noise usually happens a few minutes in but it not there now , unit is running as designed no leaks detected job complete no parts"

Arrived on site to test unit for leaking. Found drain hose clamp was not properly installed and hose was not properly attached to barb. Verified current drain hose setup was leaking. Secured hose and attached clamp properly. Filled tub with water to 80% capacity and no signs of any leaks. Unit completed diagnostic cycle with no issues. Unit is no longer leaking and now working as designed. No parts replaced at this time. Job complete.

"Arrived on site to diagnose washer with several complaints. 1st issue is that unit is not dispensing from load and go, 2nd is that it makes noise in spin, 3rd unit walks when in use. On arrival I found the washer rotated 45 degrees clockwise, customer said that's how it moved after using it. I found the level of the unit was significantly off and it was rocky badly on one axis. On previous 2 visits the level has been fixed, but unit keeps going off. I found an error code for overload, F0E3. Ran unit and found no vibration or wobbling present. Bottom end seemed fine as well. When I tested the dispenser I found it will not pump any detergent. I adjusted the level of the unit and removed the rocking. I'm ordering items to resolve the load and go dispensing issue, and possible gearcase / lower end item replacements. Customer is going to have a load ready so we can see how it behaves on return visit, as I did advise them the movement and noise are likely related to loading. Set return visit for 1/28. Advised office customer would really prefer the 22nd since they work from home. No parts installed this visit. ; ordrng 1 W11621180 (Control) and 1 W11596130 (Flowmeter) and 1 W11621181 (Drawer assembly) and 1 W11413340 (Load and go drawer)"

"Arrived on site inspect dishwasher water condesating on the vent and dripping on the floor only while opening the door. Upon further inspection, I placed the unit into diagnostics and observed no error code. I ran an automatic test cycle and observed that all components are operating as designed. The dishwasher is experiencing excessive moisture in the tub. I entered hidden dishwasher settings and adjusted the rinse aid level from 3.9 ml to1.3ML. I advised the customer error on proper detergent and rinseaid usage so that there will be less water left on the dishes during the drying cycle. This should reduce the amount of water that is condensing near or at the vent. No parts installed."

Arrived onsite for cleaning concerns and found upper wash arm regularly obstructed by large dishes preventing normal washing. Advised customer on loading and other best practices. All checks good.

"Arrived on site for shakes alot and bangs around. Upon arrival, ran diagnostics and get error code F0-E5 off balance load. Inspected unit and suspension is totally shot. Raised unit to inspect lower components. All components appear good with no signs of leaking oil. Need to replace suspension. Replaced suspension W11396716. Yeast unit at all speed spins and unit is operating as designed. No leaks present. Job complete"

"Arrived on site to replace previously diagnosed sump, replaced and tested, unit is now running as designed no leaks detected job complete installed WPW10591570"

"Arrived on site for customer complaint of noise. Found slight motor noise, also found front drum seal completely off of drum. Ordering seal, glue, motor, wheel, and repair kit. ; ordrng 1 W11193479 (Drum seal) and 1 Cnote (Need high temp dryer glue)"

Arrived on site for dishwasher not draining properly at end of cycle. Ran cycle and found no error codes. Found filter was clogged. Rinse it out under sink and verified operation. Call complete. No failures found. 162.36 Auth code: 44AVU3

"Arrived on site to test unit for ice tasting spicy, customer stated that ice starts to taste spicy couple of months after she replaces the filter and then she has to replace the filter again, inspected the unit found all water system components functioning properly but ice bin clear door is broke,customer stated that she has a full house filtration system, tasted the ice and it tasted like a salt marinate, water coming out from dispenser also tasted salty and her home supply water absolutely horrible, explained to that her filter on the refrigerator is clogged fast is because her home water filtration system is not functioning properly and needs to get service, replaced broken bin and called safety to document SR#7739822723, at this time job complete installed WPW10558423"

Arrived on site for making a noise. Upon arrival test unit and get a rubbing/ groaning type noise off and on throughout entire wash cycle. Need to replace sump and motor. Inspected area and found unit is tucked behind thick floor tile. There is not enough space to slide dishwasher out. Customer states that when unit was installed they hade to remove a few floor tiles. I explained to customer that unit needs to be accessible to proceed with repair. Customer will make unit accessible and call back to proceed. Office to reschedule.; O-emld tckt

"Arrived on site for customer complaint of rattling noise. Found noise coming from exhaust duct in the dryer, I adjusted the duct, unit tested good."

"Arrived on site to diagnose dishwasher not cleaning dishes / filling. Examined and tested unit and found it is filling, but wash motor is not engaging. Replaced wash motor to resolve. Ran unit and verified everything working as designed. No leaks found. Parts used - W11025157."

"WTW5057LW0 Arrived on site for a washer not working. On arrival verified issue tried running diagnostic no luck tested drain pump , lid lock, control board all working .Called office for assistance my manger helped me figure out it was the wireharness that has failed. I ordered lower wireharness and rescheduled for 1/23/25 client would like a sooner date if available. No water leaks visible from main water supply also returning parts just in case needed. ; ordrng 1 W11643701 (Lower wireharness)"

Arrived onsite for previously diagnosed parts. I replaced the temp probe as the harness was wrongly ordered. The temp probe i installed is making better connection now and is reading 1.06 ohms. Unit will now functions as designed. I was unable to test as it was disconnected and could not be plugged in. Unit was sitting in the middle of the living room. Call complete. Installed W11598120 Probe. Customer unavailable for signature.

"Arrived on site to install previously ordered parts. Upon arrival, replaced drain pump W11025157 due to not completely drying . Ran diagnostics and there are no saved error codes. Ran automatic test cycle an all components including heater operate correctly. As far as drying issue. Noticed rinse aid is not being used and advised customer that plastic dishes will not dry correctly due to not being able to absorb heat. Explained benefits of using rinse aid. Uploaded pictures to SD. Upon completion there is no one available to sign off repair. Contacted Techline for documentation. Spoke with Brandon. Explained issues and submitted photos via text. SR# 7740753461"

"Arrived on site to test unit for clothes wet at end of the cycle. Upon arrival customer stated that the unit constantly stops mid cycle and does not spin the clothes out. Tested suspension, found it extremely bouncy. Customer also stated she loads the unit 75% with clothes. Replaced suspension (W11130359) and advised customer to keep load sized at the 40% mark of the basket to prevent premature failure of components. Ran a diagnostic cycle, all components are properly engaging and unit is now running as designed, no leaks detected, job complete."

"Arrived on site for washer still tripping breaker and leaking . Found hole in bellow and looks like it had leaked on to recirculation pump. Replaced bellow and pump assembly W11458345, W11314648. Ran all test and 12 also . No water leaks detected at time e of service . Job complete"

"Arrived on site for a washing machine that is flashing and not advancing. Inspected unit and work area. The customer advised that the unit just stopped working all of a sudden and will not do anything else. I opened the lid of the washing machine and found water inside of the tub. I ran the unit through diagnostics and found an F9 E1 (long drain) error message. I checked underneath and started wiggling the wires to the drain pump. I found the drain pump immediately start kicking on and draining. I advise the customer that they have a wire harness issue and that we will need to replace that for repair. The customer advised that she wanted this documented with Whirlpool because she had been told by the Whirlpool customer service rep that if we call in to talk to their technical experts, they may be able to get the unit replaced due to ongoing issues with the washer. I called whirlpool tech line and spoke to Steve SR# 7740759855. He advised that all the repairs have been different repairs and that there have all been resolved. He advised to go ahead with the wire harness replacement, and that he would get it documented. However, he advised that if the customer is unsatisfied with pursuing repair, they make contact whirlpool, customer service for further resolution. Ordering the wire harness and the office will need to contact the customer about a return date due to an out of stock part. No parts were installed; ordrng 1 W11643701 (Wire harness)"

"Arrived on site for a dryer that is not heating. Inspected unit and work area. The customer advised that he wasn't sure if there was actually an issue with the dryer because their customer advised this didn't work and when RAC gave them a loaner dryer, the customer stated that the new dryer wasn't working either. They ended up finding an issue with the customer's electrical supply, but still wanted to have this drier, checked out just in case. I tested the unit and found the unit working and operating as designed. Call complete. No parts were installed."

"Arrived on site for a washing machine that is not draining, agitating, or filling properly. Inspected unit and work area. The client advised that he's not exactly sure what the issue was, but the unit is not completing cycles. I ran the unit through diagnostics and found an F0 E5 (off balance load) error code. I tested the suspension and found the suspension seemed okay. I checked the basket and found the basket wobbling.On the drive shaft indicating a failed hub assembly. I gained access to the hub and found it stripped. I replaced the hub assembly, and tested the unit. I found the unit working and operating as designed. Call complete. W10528947."

Arrived onsite for unit keeping broil on. I found F6E1 over temp error present. I found the control relay to be closed. I replaced the control and tested the unit. Unit is operating as designed and broiler is pulling 14amps as designed. Call complete. Installed W11546066 CNTRL-ELEC.

Arrived onsite for oven not turning on. I found a F3E0 error present. I checked the thermal fuse and found it checked good. I checked from the control for the sensor and found the resistance to read correctly. I tested the unit and found it turning on and after reaching temp would re light with no issues. Unit is operating as designed at time of service and issue could not be replicated. No gas leaks present. Call complete. No parts installed.

"Arrived on site to test unit for gasket not sealing, tested unit found FC gasket has a big gap causing warm air to penetrate into freezer and cause frosting, used heat gun to mold gasket into place, gaskets are now sealing properly, unit is running as designed job complete no parts installed"

"Arrived on site to test unit for tripping breaker. Verified when baking or using broil unit would trip GFCI breaker. Replaced bake(W11182108), broil(W10856603) and control(W11707168). Removed ground from terminal and heated to 500. Reattached ground and reheated to 500. Advised customer to allow to run at 500for a couple hours. Documented with techline and safety. Unit is now working as designed. Job complete. Techline:SR#7740754083Safety:SR#7740722670"

"Arrived on-site for washer needing new w11675701 u. I. Control. on arrival reconfirmed, issue an installed part and tested washer, and found it working as designed.Call complete"

"Arrived on site with parts ordered. Recovered refrigerant. Cleared lines. Replaced compressor, drier, and couplers. Pressure tested with 250 psi. Pressure held. Vacuumed and recharged. Verified operation. Compressor is not starting, used different start device but compressor will not start. Will need to order parts again. Tenant was in a meeting. Was unable to advise. Office will call to schedule. ; ordrng 1 W11504434 (Coupler) and 1 W11504449 (Coupler) and 1 W11506635 (Access valve) and 1 WPW10143759 (Drier) and 1 Lokring (Lokring) and 1 W11582592 (Compressor)"

"Arrived on site for oven not heating. Upon arrival, test unit and confirmed bake igniter is not energizing. Pulled unit from cabinet test igniter. Is receiving correct voltage. Need to replace bake igniter. Replaced igniter W11176454. Test unit by preheating oven to 350. Unit preheated correctly. Customer requested to push unit all the way flush to wall . Showed via picture of unit is all the way against gas supply valve and hose and cannot be pushed any further. Uploaded picture to SD. Unit is operating as designed. No leaks present at this time. Job complete"

"Arrived on site to replace LED modules per special project S84638. Replaced all LED modules (W11632139) and tested, unit is now functioning as designed, no leaks detected, job complete."

"Arrived on site to replace previously diagnosed sump and vent, replaced and tested unit is now running as designed no leaks detected job complete installed W11460945, W11649995"

Arrived onsite for rack obstructing dispenser. I replaced the wheels with original set and tested the unit with a detergent pod. Unit now drops the pod to the bottom and is washing as designed. No water leaks present. Call complete. Installed W10888592 WheelsX4.

"Arrived on site to diagnose microwave making noise when running. Customer pointed out that their microwave used to be quieter and now has some humming. I tested the unit and confirmed it is heating and function is not affected, just a slight increase to noise level. I ran the unit and did hear some vibration coming from the HV area, but it doesn't sound excessive and is just the wrapper vibrating on the cabinet. Pushing against the wrapper decrease the noise. Advised customer that this is normal vibration once the unit has broken in it may be slightly louder. Adding some shim around the wrapper should reduce noise, and customer will follow up if heat stops. Everything is working as designed. Call completed."

Arrived on site. Contacted main contact per contact was going to send elevator to first floor waited 30 min elevator did not show moving on woth day. ; O-emld tckt

"Arrived on site to test unit for gas smell during use and ignition issues. Upon arrival customer stated when igniting any of the burners, all igniters on the other burners spark as well. Also the oven has a really strong smell when preheating. Inspected unit, found air shutter wide open. Closed air shutter until only 10% is open and tested unit, gas smell has been eliminated. Informed customer that all igniters sparking is normal and how it was designed. Advised that during the use of the unit, vent hood should be on because the unit will let off a slight gas smell which is normal. Also pans cannot be stored in the bottom section of the unit. Unit is now running as designed, no gas leak detected, no parts installed, job complete."

"Arrived on site to test unit for gas smell. Found air shutter was wide open causing only one side of burner tube to ignite and releasing excessive gas. Adjusted air shutter and showed customer the difference. Unit is now working as designed. No parts replaced, and no leaks detected at this time. Job complete. SR#7740665917"