We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Leander, TX 78641
Jonathan S
Job Details: 06/15/2022
"Arrived on site for dishwasher not starting or operating. Inspected unit and work area. Performed diagnostics mode, no error codes. Found when unit went to fill in test mode control powered off. Ran normal cycle and found control lights flashing on and off. Gained access to control"
We serviced a
WHIRLPOOL COOKTOP
Model WCE77US0HS01
Near Waco, TX 76712
Tyler
Job Details: 06/15/2022
Arrived on site for cooktop with broken warmer knob. On arrival confirmed issue and found multiple cracks. FouNd Integrity of switch still intact. Couldnt pinpoint cause of failure and will need findings reported to techline on how to proceed. ; ordrng 1 Cnote (Need techline call from tg on following business day)
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Cedar Park, TX 78613
Jonathan S
Job Details: 06/15/2022
"Arrived on site for dishwasher rework. Inspected unit and work area. Per diagnostics mode and checked fault codes. Found error F7-E1 heating circuit interrupted. Ran test cycle and found all components operating. Removed unit and element, installed new. Assembled unit and reinstalled. Performed diagnostics mode and ran test cycle. All tested good, no water leaks detected during service."
We serviced a
SAMSUNG WASHER
Model WA45H7000AW/A2
Near Kyle, TX 78640
Justin
Job Details: 06/15/2022
Arrived on site for a washing machine knocking around when in spin and throwing a UE error. I put the unit into diagnostics mode and only found stored error code UE for unbalance error. I then tested the spin and agitate and found they ran as designed. I tested the suspension and found it bouncing like a ball. This indicates bad suspension rods. I gained access to the bottom of the unit and found it good. I am ordering the other three suspension rods and will return with the one on hand to install. Office to reschedule; ordrng 3 DC97-05280W (Suspension)s
We serviced a
KITCHENAID VENTHOOD
Model KVWC958JSS0
Near Leander, TX 78641
Jonathan S
Job Details: 06/15/2022
Arrived on site to install previous diagnosed part. Removed damaged badge and installed new. Tested operation and found unit working as designed. Job completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB08
Near Woodway, TX 76712
Tyler
Job Details: 06/15/2022
"Arrived on site for refrigerator not cooling. Upon arrival I confirmed issue and upon further inspection found signs of heavy defrost issue in fc extending past cover. Found following results from thermistors based on temps (actual) on arrival: 675k(c thermistor), 192k (fc thermistor), under (-20 buried in ice) 47k (defrost thermistor). Found all other functions of unit functioning within specs except ACU not reading proper temps in unit and not entering defrost mode in normal operation. Will need office to reschedule once availability of part/s is known. And customer will unplugged unit until repairs are completed to allow unit to defrost thoroughly; ordrng 1 W11321508 (Hv control)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Volente, TX 78641
Jonathan S
Job Details: 06/15/2022
"Arrived on site to install previous diagnosed part. Uninstalled unit and removed heater, installed new. Assembled unit and reinstalled. Performed diagnostics mode and ran test cycle. All tested good, no water leaks detected during service."
We serviced a
LG REFRIGERATOR
Model LFXS29766S/01
Near Spicewood, TX 78669
Justin
Job Details: 06/15/2022
"Arrived on site for a refrigerator that was leaking water and getting condensation from the dispenser. Upon arrival I found condensation right by the ice door, and I found the ice door not fully closed. I gained access to the inside of the dispenser assembly and found significant corrosion. In order to repair the unit it will need a new dispenser assembly, ice door, and ice door motor. ; ordrng 1 EAU59551204 (Ice Door Motor)"
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD608ESS01
Near Volente, TX 78641
Jonathan S
Job Details: 06/15/2022
"Arrived on site for refrigerator with dim lights and butter tray gasket falling off. Inspected unit and work area. Removed butter tray and added Whirlpool adhesive to gasket and reinstalled. Removed all failed LED modules and installed new. Found all modules working and gasket correct. Job completed, no water leaks detected during service. Spoke with customer on service pointer and service performed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5GVEXVD0
Near Spicewood, TX 78669
Justin
Job Details: 06/15/2022
"Arrived on site for a refrigerator not cooling. Upon arrival the unit was on but had no cool at all. I gained access to the back of the unit and found the start device would click on and off, and the compressor would not run. I checked amp draw at the start device and found it would ramp to 19 and then cut out. I then ohmd out the windings and found them good per WP tech sheet. This indicates a bad start device. Due to the wrong unit being on file I will need to order the correct part. Office to reschedule. ; ordrng 1 WPW10189190 (Start Device) and 1 WPW10662129 (Capacitor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ02
Near Austin, TX 78749
Kevin
Job Details: 06/15/2022
"Arrived on site and inspected refrigerator and found frozen drink items on the top shelf. Interior of house is 90 degrees. A gallon of milk is partially frozen, took pictures. Observed damper closed and then open. Replaced thermistor and in service test seven changed it from 6 to 3 making fresh food section 3? warmer overall reported to techline 7733893900, job complete"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near Austin, TX 78738
Leonardo
Job Details: 06/15/2022
Arrived on site to test unit for console not connecting to Wi-Fi. Found bad console ordering console office to reschedule ; ordrng 1 W11600370 (Console)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404ESS1
Near Austin, TX 78733
Kevin
Job Details: 06/15/2022
"Arrived on site and found saved error codes F9E4, F5E1, ran diagnostic cycle and found dishwasher filled and wash motor is running but water movement from lower spray arm looks weak. Sound lower spray arm is not secured in place, after resetting it took another video and water movement is stronger. Also recommend to homeowner that water be run at the kitchen sink until it is at its hottest before starting dishwasher to get best wash results. Also recommended running a machine cleaner like washer magic to remove any sediment or buildup that could be effecting wash performance, job complete."
We serviced a
GE DISHWASHER
Model GSD4000K00WW
Near Austin, TX 78751
Leonardo
Job Details: 06/15/2022
Arrived on site to test replace sump but couldnt take unit out due to unit stuck due to tile and counter. Advised customer to get unit out and accessible for us to work on it she will call back when unit is out. ; O-emld tckt
We serviced a
MAYTAG ICE MACHINE
Model MIM1554XRS2
Near Austin, TX 78732
Kevin
Job Details: 06/15/2022
"Arrived on site and inspected ice machine, parts previously ordered did not arrive. Found ice machine is an exterior covered pool deck. Took one picture to assist routing and timing of service call. D
We serviced a
KITCHENAID MICROWAVE
Model KMBD104GSS01
Near Briarcliff, TX 78738
Leonardo
Job Details: 06/15/2022
Arrived on site to test unit for doer opening when unit is heating. Called Techline and per Techline after testing we need to replace switches. Office to Reschedule File#7733890174; ordrng 3 W11397156 (Switches)s and 1 W11580028 (Switch) and 1 W11444621 (Gear assembly)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Lakeway, TX 78734
Kevin
Job Details: 06/15/2022
"Arrived on site and inspected refrigerator and found water on the bottom of the fresh fruit section. Inspected fresh food evaporator drain and found it is not blocked or clogged. Removed rear tower and found water is condensating from Gasket where ice box attaches to rear bulkhead, Service pointer for adapter replacement/upgrade may be helpful, management will review call. Multiple pictures uploaded to KB/service management"
We serviced a
SAMSUNG DISHWASHER
Model DW80K7050U
Near Smithville, TX 78957
Matthew
Job Details: 06/15/2022
Arrived onsite for dishwasher not cleaning dishes properly and not dispensing rinse aid. Upon arrival customer stated rinse aid has been at same level for months and it is used daily. Put in diagnostics and unit would error out with PC error. Spoke to SW for troubleshooting. Found wash motor not functioning properly. Unit will need main control wash motor and dispenser. SW will attach parts. Office to reschedule will need AUTHO.; ordrng 1 NeedAUTHO (Need AUTHO)
We serviced a
WHIRLPOOL WASHER
Model GHW9400PW0
Near The Hills, TX 78738
Kevin
Job Details: 06/15/2022
"Arrived on site and inspected water and found it will not enter a diagnostic cycle. Set washer to run on quickwash and it filled with water and started agitating, after several minutes it gave an F 11 error code. at minimum motor control would need to be replaced motor contro likely control panel and control board would also need to be replace because it will not enter diagnostics.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHB01
Near Bastrop, TX 78602
Matthew
Job Details: 06/15/2022
"Arrived onsite for damaged filter housing. Unit in warranty, provided POP. Upon arrival customer stated that after changing filter the unit started leaking. Upon arrival inspected filter housing and found no issues. Did find that when water was being dispensed the dispenser would leak from above. Disassembled dispenser housing. Found water tube failed and water would squirt from a fold in the tube. Will need to order dispenser water tube. Tech will need a string/wire to fish the new tube through the door. Office to reschedule ; ordrng 1 WPW10386778 (Water tube) and 1 WP2300868 (Fitting) and 1 WP2198677 (Fitting)"
We serviced a
LG REFRIGERATOR
Model LFXS29766S01
Near The Hills, TX 78738
Kevin
Job Details: 06/15/2022
"Arrived on site and inspected refrigerator and found freezer temperature is showing 25? when set at -6?. Took pictures. Unit likely has a slow leak on the seal system. Refrigerator should be referred to an LG certified company sealed system parts would be covered, job complete."
We serviced a
JENN-AIR RANGE
Model JDSP536HL01
Near Briarcliff, TX 78669
Justin
Job Details: 06/15/2022
Arrived on site to install previously diagnosed parts. We gained access to the back of the unit and replaced the regulator. We used our gas leak detector and found small traces of gas coming from the orifices when not in use still. We were also able to use a lighter above the burner head and see the gas spit out while not in use. We were also able to replicate it when the gas line was shut off at the wall. The customer stated it will typically do this for a day to a day and a half after the gas is turned off. Upon further inspection I found the left side manifold had a stripped screw stuck in the valve. Reordering the left manifold to install. I called techline and spoke to Travis and received SR# 773388828 Travis stated the customer had to check gas pressure at the wall coming into the unit before any further action is taken at the wall. The customer called the gas company while on site and we will need to be on site in order to pull out the range for service. The office will need to contact the customer to coordinate and install. Well will also need a two hour job with two technicians. ; ordrng 1 W11333175 (Left Side Manifold) and 1 W11333176 (Right Side Manifold)
We serviced a
WHIRLPOOL DRYER
Model WED8127LC1
Near Leander, TX 78641
Jonathan S
Job Details: 06/15/2022
"Arrived on site for dryer control show to check filter. Inspected unit and work area. Performed air flow test and found good air flow (green light). Performed diagnostics mode and checked fault codes, found none stored. Found vent is longer than recommended according to user care guide( pg 17). Found unit operating as designed. Spoke with customer on air flow and user care guide."
We serviced a
SAMSUNG WASHER
Model WF218ANW/XAA01
Near Kyle, TX 78640
Andrew
Job Details: 06/15/2022
"Arrived on site to test unit for smoking. Found wash basket not sitting even and rubbing on outer tub when spinning. Also found bellow was damaged from rubbing. Also found drain pump rusted and signs of water dripping on pump. Dispenser leaking and suspension needs replaced. Would need front tub, rear tub with bearing and seal, drain pump, below, dispenser, suspension, and wash basket. Would need 2hr and 2man for repair. Not confident repair would hold. ; O-emld tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ04
Near Austin, TX 78738
Kevin
Job Details: 06/15/2022
"Arrived on site and inspected refrigerator and customer has a temperature logger showing it dropping below 33?. Customer is aware that refrigerator has a thermistor and a damper that is responsible for regulating fresh food temperature. customer will continue to monitor refrigerator for correct operation, job complete"
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ1
Near Austin, TX 78754
Joe Z
Job Details: 06/15/2022
"Arrived onsite for Washer drum out of place states plastic rim looks shredded. Upon arrival unit is not connected to or near water connections. ran diagnostics and got F5-E1 lid switch, F7-E1 basket speed sensor fault. Inspected unit and found both rear suspension rods disconnected from outer tub. The suspension bushing were broken off. Reinstalled tub with current suspension to be able to test spin cycle. Test spin and the basket wobbles violently. Need to replace suspension, gear-case, tub ring, ring adapter both rear hinges; ordrng 2 W10461176 (Hinge)s and 1 W11222084 (Ring adapter) and 1 W11261590 (Gearcase)"
We serviced a
WHIRLPOOL DRYER
Model WED8127LW1
Near Austin, TX 78738
Kevin
Job Details: 06/15/2022
"Arrived on site and inspected dryer and found Laura wheel is broken again. Replaced it again, send pictures to KB/service management again. Reported replacing blower wheel twice within 90 days 7733887554"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Marble Falls, TX 78654
Vincent
Job Details: 06/15/2022
ordrng 1 W11109595 (Motor evap harness)
We serviced a
WHIRLPOOL DRYER
Model WED8540FW0
Near Round Mountain, TX 78663
Scott
Job Details: 06/15/2022
"Arrived on site for dryer not heating . Checked element ,fuses, thermostats. All checked normal. Cleaned a bunch of lint out of dryer . Found outlet is dropping a leg . Checked voltage at terminal block , if plug is moved slightly unit will have full voltage . Recommended customer have electrician look at outlet .
We serviced a
KITCHENAID ICE MACHINE
Model KUIX335HPS01
Near New Braunfels, TX 78132
Andrey
Job Details: 06/15/2022
"Arrived on site to test unit for squeaking noise, customer stated that ice has been getting thin also, reviewing customer videos was able to pin point noise to recirculation pump, called tech line and presented my findings, was advised to follow service pointer W11623132, ordering new pump, OFFICE TO MAKE SURE THE MANUFACTURE DATE IS NOT BELOW APRIL OF 2022, also reservoir drain pump was making a high-pitched sound as well and will need to be replaced. Sr#7733894092 office to reschedule ; ordrng 1 W11542868 (Reservoir drain pump) and 1 W11542867 (Recirculation pump)"
We serviced a
WHIRLPOOL DRYER
Model WED7300XW0
Near Austin, TX 78737
Scott
Job Details: 06/15/2022
Arrived on site for for front right lid not secure to cabniet . Found lock missing . Replaced lock . Top of dryer is now secure . No lint build up at time of service. Job complete
We serviced a
WHIRLPOOL DRYER
Model MEDB835DW4
Near Canyon Lake, TX 78133
Andrey
Job Details: 06/15/2022
"Arrived on site to test unit for no heat, tested unit found shorted heating element and cutoffs, will need element and thermal cutoffs to complete job ; ordrng 1 WP3387747 (Heater)"
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX535HPS00
Near Austin, TX 78727
Kimo
Job Details: 06/15/2022
Arrived onsite for to diagnose ice machine that wont drain. Upon inspection I found that the external pump had failed. I installed new pump and tested unit and found unit operating as designed. No leaks.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Austin, TX 78746
Luis
Job Details: 06/15/2022
"Arrived on site for no ice and water. Found filter not secured installed filter adjusted housing tested water dispenser passed,ohmed fill tube heater reading open ordering filter door and fill tube. ; ordrng 1 W11596134 (Fill tube) and 1 W11347069 (Filter door)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Austin, TX 78727
Kimo
Job Details: 06/15/2022
Arrived onsite for refrigerator not cooling. Upon inspection I found that the defrost thermistor was in the right place. I also leveled unit causing doors not to seal properly. I removed ice as well. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Austin, TX 78731
Luis
Job Details: 06/15/2022
"Arrived on site for ice and cooling complaint. Found some ice in bin,removed deli drawer found fresh food evaporator incased in ice. Unit will need new thermistor assembly and per service pointer drain kit. ; ordrng 1 W11457241 (Drip pan)"
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JW0
Near Austin, TX 78750
Kimo
Job Details: 06/15/2022
"Arrived onsite for range oven not working. Upon inspection I found that the oven was working properly, it was due to user error. Job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Austin, TX 78759
Luis
Job Details: 06/15/2022
"Arrived on site for cooling complaint in freezer section removed evaporator cover good frost formation on evaporator,found while in freezer section unit would stop cooling then start again,found deli control unresponsive removed control found corroded harness. Diagnosed unit will need a new main control,deli door and deli ui. Customer requesting to purchase bin and freezer drawer. ; ordrng 1 W11026416 (Bin ff) and 1 W11387048 (Frzr drawer) and 1 W10815669 (Deli door), states that autho needed"
We serviced a
KENMORE DISHWASHER
Model 665.13963K013
Near Austin, TX 78759
Kimo
Job Details: 06/15/2022
Arrived onsite to diag leaking DW. Upon inspection I found that the tub seal what not installed properly. See pix. I tested unit and found unit operating as designed. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Georgetown, TX 78628
Lou
Job Details: 06/15/2022
"Arrived on site to inspect washer not spinning out the clothes. Upon further inspection, I placed the unit in diagnostics and checked error codes and found F9E1 & F7E Cleared the codes and manually tested the unit. I tested spin & agitate and neither functioned. I tested the dr pump and it failed to come on. Tilted the unit back and found the drain pump harness hanging down next to the pump (photo). Found the harness was damaged. I spliced the harness and attached two connectors and retested and the unit is operating as designed. I could hear the cam making a running noise. I am ordering the lower harness and cam Returning tech will need to replace the lower harness and cam upon return and possibly re-level the unit. No water leaks observed during service.; ordrng 1 W11545744 (Lower harness)"
We serviced a
KENMORE DRYER
Model 110.6120201
Near Austin, TX 78759
Kimo
Job Details: 06/15/2022
Arrive on site to diagnose the dryer with no heat. Upon inspection I found that the timer and gone bad also the heating amendment separated. installed new hearting element and timer and tested unit and found unit operating as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM06
Near Andice, TX 78628
Lou
Job Details: 06/15/2022
"Arrived on site to inspect refrigerator temps. Upon further inspection, I tested temps in the FC=23 & RC=4 Placed the unit in diagnostics and tested voltage to the element and it was 123V. Tested voltage DC to the thermistor and got 01VDC. Checked the thermistor and its showing 13kohms. All check good. I found the suction line crimped. I contacted techline and spoke to Kurt and advised of the complaint, my findings and previous repairs. Kurt had me check the compressor and found .78amps. Compressor was hot but I could leave my hand on it and the lines were room temp. Kurt advised that with the test completed it appears that the unit is low in refrigerant. Kurt recommended a sealed system repair and provided. I advised the office of the recommendation and office will order parts for the R600 system. Also, I found the back right rear wheel is missing the axle clip. I am ordering the clips and office to schedule return service. No water leaks observed during service.; ordrng 1 W11476984 (Axle clips)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Austin, TX 78729
Kimo
Job Details: 06/15/2022
Arrived onsite for to install properly diagnosed part. Upon arrival I installed new IM. And adjusted unit chassis to with the doors sealing. Unit operating as designed. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near New Braunfels, TX 78130
Andrew
Job Details: 06/15/2022
Arrived on site to test unit for no ice production. Found ice maker not responding to diagnostics. Needing ice maker to fix issue. Office to reschedule. ; ordrng 1 W11284458 (Ice maker)
We serviced a
GE DISHWASHER
Model GSD3360K65SS
Near Austin, TX 78717
Kimo
Job Details: 06/15/2022
Arrived onsite to install previously designed pats. Upon arrival I installed new spray arm base solenoid and motor. tested unit and found unit operating as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW5500XW3
Near New Braunfels, TX 78130
Andrew
Job Details: 06/15/2022
"Arrived on site to test unit for not completing cycles. Found hot water valve not opening. Also found drain pump is seized. Recommend replacing control, valves and drain pump. Need autho for parts. Office to reschedule. ; ordrng 1 W11158805 (Valves) and 1 W10480101 (Control)"
We serviced a
SAMSUNG REFRIGERATOR
Model RF263BEAESG/AA
Near Manor, TX 78653
Joe Z
Job Details: 06/15/2022
Arrived onsite for NOT MAKING ICE. Upon arrival removed ice bin and inspected icemaker. Found ice cubes that were stuck at top of ice bin. Removed the ice cubes and test the unit by hitting the reset button. Watched unit harvest. No leaks present at this time. Job complete
We serviced a
JENN-AIR REFRIGERATOR
Model JBRFR30IGX00
Near Cedar Creek, TX 78612
Matthew
Job Details: 06/15/2022
Arrived onsite for refrigerator not cooling. Upon arrival put unit in diagnostics and tested compressor. Could hear fans and compressor running but but not cooling. Called tech line for assistance. Provided SR#77338863 Ran test and confirmed unit has sealed system failure. Tech recommended Running with nitrogen at 150 psi to try and pinpoint leak if possible. Tried power cycling unit but did not change anything. Will need to order complete Sealed system repair for unit. No ETA on compressor or evaporator. Will need 3-4 hrs and senior technician. Office to reschedule. Customer will be reaching out to supplier being that unit is brand new. ; ordrng 1 W11328338 (Compressor) and 1 W11247676 (Evaporator) and 1 W11506635 (Access valve) and 1 WPW10143759 (UV dryer) and 1 Nitrogen (Nitrogen)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Austin, TX 78747
Luis
Job Details: 06/15/2022
Arrived on site. Found all doors and handles rusted replaced doors and handles.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ01
Near Driftwood, TX 78619
Kevin
Job Details: 06/15/2022
Arrived on site and inspected refrigerator and found Ice bin is frozen in place. Been cannot be removed in order to disassemble/replace icemaker. Refrigerator will need to be defrosted. Customer is aware of defrost instructions and has signed the defrost waiver.; O-emld tckt
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Austin, TX 78754
Joe Z
Job Details: 06/15/2022
"Arrived onsite to install previously diagnosed parts. Installed outer tub,drain filter with screw, inner basket, and drain pump. Calibrated unit. Test unit. Unit operates as designed. No leaks present at this time. Job complete"
We serviced a
MAYTAG WASHER
Model MVWB835DW2
Near Pflugerville, TX 78660
David S
Job Details: 06/15/2022
"Arrived on site for washer receiving power but not starting. I inspected the unit and work area. I found fault codes F6e3 F6E2 UI to control communication error. I cleared the codes and ran a diagnostics cycle, I found the unit working as designed. I ran a small load in normal and the unit failed and threw error code F6E
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Killeen, TX 76543
Gerry C
Job Details: 06/15/2022
Arrived to instal previously diagnosed and ordered parts. I removed and replaced the failed console and UI and tested. The unit operated as designed and no leaks were observed during service.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Pflugerville, TX 78660
David S
Job Details: 06/15/2022
"Arrived on site for washing machine stoping mid cycle. I inspected the unit and work area. I found fault codes for basket speed, and off balance load. I gained access to the gear case and found the capacitor leaking. I tested the motor windings and found it in good condition. I am ordering the capacitor to complete the repair; ordrng 1 W11428524 (Capacitor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM03
Near Lakeway, TX 78734
Justin
Job Details: 06/15/2022
Arrived on site for a refrigerator frosting over in the back. I checked temps and found the unit at 38?F. I gained access to the evap and found significant ice build up. I then ohmd out the thermistor and found it read 7k which is significantly off. This indicates a bad thermistor. I thawed the ice with my steamer and replaced the thermistor. The unit is now as designed. Call complete.
We serviced a
WHIRLPOOL RANGE
Model WEE510S0FS2
Near Austin, TX 78758
David S
Job Details: 06/15/2022
"Arrived on site for oven beeping, time getting reset, and panel being unresponsive at times. I inspected the unit and work area. I found fault code f2e1 stuck key. I found the keep warm button not responding. I set the time and the unit reset its self. I am ordering a new control to complete the repair. The office will reschedule when we have eta on the part.; ordrng 1 W10894098 (Control)"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Waco, TX 76708
Tyler
Job Details: 06/15/2022
Arrived on site for dryer makin rattling noises at start of cycle as well as through cycle at random. Upon arrival confirmed issue. Isolated sound down to motor. Friction/sound dampener gasket on front of motor failing and causing unit to shutter intermittently and noise to occur. I replaced motor then reassembled and tested dryer. Found sound no longer present. Call complete
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Round Rock, TX 78681
David S
Job Details: 06/15/2022
Arrived on site for dishwasher making a loud noise. I inspected the unit and work area. I found no fault codes. I ran a diagnostics cycle and found the washer motor making the noise. I am ordering the pump and motor assembly. The office will reschedule when we have eta on the part.; ordrng 1 W11416362 (Pump and motor)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Waco, TX 76708
Tyler
Job Details: 06/15/2022
"Arrived on site for refrigerator not cooling properly in fc as well as making noise. Upon arrival confirmed cooling complaint but found no noise. Customer had defrosted unit prior to arrival but provided video of ice build up+sound. Symptoms indicated cooling/defrost issue. Found no air leaks through gaskets or drain lines. Found temps on arrival at 10/40(actual) while being set at 5&3 Found following results of thermistors: Rc thermistor), 199k(Fc thermistor), 20k(fc evap thermistor), 6k(rc evap thermistor). Found evidence of sealed system failure as well as electrical failure within unit but couldnt pinpoint exact causes of failures. Reported findings to customer.
We serviced a
MAYTAG WASHER
Model MVW7230HC0
Near Georgetown, TX 78626
David S
Job Details: 06/15/2022
"Arrived on site for washing machine not draining. I inspected the unit and work area. I cleared the water from the washing machine. I found the drain pump shorted and the lid latch not unlocking. I am ordering the control to complete the repair. The office will reschedule when we have an eta on the part. I spoke to the customer about the control being an expart, and taking approximately a month to get. Customer stated she has had issues with the unit from day one. ; ordrng 1 W11419171 (Control)"
We serviced a
WHIRLPOOL DRYER
Model WED6620HW1
Near Spicewood, TX 78669
Justin
Job Details: 06/15/2022
"Arrived on site for a dryer throwing an F6E2 error code for UI and control miscommunication. Upon arrival the customer stated the unit has now been completely unresponsive. I tested the unit and found it would immediately throw the F6E2 code. I was able to put the unit into diagnostics mode and found the error code was still thrown on the diagnostics screen. I checked voltage at the wall and terminal block and found it good. I then gained access to the control and UI to check voltage going to the UI. I found good voltage indicating a bad UI. I informed the customer of my findings, and I let him know it was a UI failure but there is still a possibility the control will need to be replaced too. Due to this I gave him two different part I installed the UI and then tested the unit. I found the unit working as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Cedar Park, TX 78613
Kimo
Job Details: 06/15/2022
"Arrived onsite to install previously diagnosed pats. Upon arrival I installed new CNTRL-ELEC, tested unit and found no change. I called techline I told him of my finding and he recommended that I do the switch again. I am ordering all door switches office to reschedule.Tavice sr# 7733888135; ordrng 2 W11289496 (Rc SWITCH)s and 1 W11291142 (Fc switch) and 1 W11215631 (Floor with panty switches)"
We serviced a
GE REFRIGERATOR
Model ZISB420DRJ
Near Spicewood, TX 78669
Justin
Job Details: 06/15/2022
"Arrived on site for a refrigerator not cooling. Upon arrival both compartments were above 70?F. I found the compressor not running at all. I checked voltage going to the inverter box at the orange and brown wires, and was receiving a good 120VAC. I then checked voltage to the inverter at the red and white wire, and I was getting a good 5VAC. This indicates a bad inverter. I installed the new inverter box and the compressor began running. I waited until the unit began to cool. The unit is now working as designed. Call complete."
We serviced a
KITCHENAID DISHWASHER
Model KUDS30FXSS3
Near Austin, TX 78738
Leonardo
Job Details: 06/15/2022
Arrived on site to test unit for unit leaking. Found tub gasket broken. Replaced tub gasket test unit and unit test good no leaks present job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDFE104DSS0
Near Austin, TX 78738
Leonardo
Job Details: 06/15/2022
Arrived on site to test unit for unit leaking. Test unit and found unit leaking from diverted motor. Replaced sump and motor Test unit and unit test good job complete.
We serviced a
KITCHENAID ICE MACHINE
Model KUIX305ESS2
Near Bastrop, TX 78602
Matthew
Job Details: 06/15/2022
"Arrived onsite for ice machine not draining properly. Upon arrival tested unit. Found pump not activating properly and only staying on for a few seconds leaving standing water in the bin. Pump is external to unit
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FRS6HR5HB1
Near San Marcos, TX 78666
Andrew
Job Details: 06/15/2022
Arrived on site replace compressor from previous diagnosis. Replaced compressor and found condenser had leak. Cut condenser at leak and soldered a coupler in. System held nitrogen at 135psi for 20mins. Charged system to specs and ideal frost pattern developing on evap. No leaks detected. Job complete.
We serviced a
SAMSUNG REFRIGERATOR
Model RFG298HDRS
Near Kyle, TX 78640
Andrew
Job Details: 06/15/2022
Arrived on site to test unit for no ice production from FC icemaker and water accumulation on bottom of RC. Found signs of corrosion on back exterior of unit and spot was cold to touch with condensation. On opposite end inside RC a ball of ice was present on rear wall. Removed control cover and found condensation building up on right side of control box dripping on controls. Not confident any repairs would hold as linear is compromised. Found ice maker filltube was pinched shut. Unpinched line and icemaker now receiving water. Job complete.
We serviced a
WHIRLPOOL FREEZER
Model WRT318FZDM02
Near Kyle, TX 78640
Andrew
Job Details: 06/15/2022
"Arrived on site to replace compressor and evap from previous diagnosis. Replaced compressor, access valve and filter drier. Removed evap and found linear behind evap was torn/melted. Spoke with tech line and was told unit has 5yr warranty on sealed system components, per tech line. Was advised unit will be sent for review as unit is non repairable. Job complete.SR#7733890527"
We serviced a
WHIRLPOOL DRYER
Model CGM2745FQ0
Near Waco, TX 76706
Jonathan M
Job Details: 06/15/2022
Arrived on site for a dryer that is not heating. Inspected unit and work area. Did confirm the customers complaint and found the igniter igniting but the gas coil never opening. Replaced the gas coil and tested the unit. The unit began to work as designed. Call complete.
We serviced a
JENN-AIR RANGE
Model JGRP548HL01
Near China Spring, TX 76633
Jonathan M
Job Details: 06/15/2022
"Arrived on site to install previously requested parts. Inspected unit and work area. Replace the regulator and the orfice to the right rear burner and tested the unit. The unit still have the same issue. I called Whirlpool Techline and spoke to Travis SR# 77335868 He had me take a video of the issue and advise that this will be sent back to review. The customer asked whether the unit will be replaced at this time. Travis advised that before that could happen, the engineers would need to take another look at it. Was advised that wobble will be contacting me or the customer depending on the next steps. Call complete."
We serviced a
KITCHENAID RANGE
Model KFDC506JSS01
Near Meridian, TX 76665
Jonathan M
Job Details: 06/15/2022
Arrived on site for arrange that is making an odd sound. Inspected unit and work area. Confirmed the customers complaint and found the bag panel rattling as it was running with the fan on. I just had a few screws and tested the unit. The unit began to work and operate as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GSC25C4EYY03
Near McGregor, TX 76657
Jonathan M
Job Details: 06/15/2022
Arrived on site for a refrigerator thats not dispensing water or making ice. Inspected unit and work area. Attempted to test the water dispenser and found the valve coming on but no water being pushed through the waterline. Disconnected the waterline at the bottom of the door and attempted to dispense water. Found water running out of the connector but running very slowly. Removed the water filter from the unit and tested the unit again found water dispensing at a normal but slow rate. Found the filter barely had any water in it and the ice maker mold empty. Replaced the housing and tested the unit. The water began to dispense and operate as designed. Attempted an icemaker fill test found the unit filling as designed. Advised the customer to call back if any other issues persist. Call complete.
We serviced a
ELECTROLUX DRYER
Model EIMED60LT4
Near McGregor, TX 76657
Jonathan M
Job Details: 06/15/2022
Arrived on site for a dryer that is making excessive sounds during operation. Inspected unit and work area. Confirmed the customers complaint and disassembled the unit. Found the idler pulley and one of the rollers bad and sounding like metal on metal screeching. Replaced both parts and tested the unit. The unit began to work and operate as designed. Call complete.
We serviced a
FRIGIDAIRE FREEZER
Model fffh21f4qw0
Near Marble Falls, TX 78654
Vincent
Job Details: 06/15/2022
"Arrived on site for freezer not cooling, inspected unit and work area. CX explained that door was left open. Inspected unit and found evaporator cover frozen and fan not blowing air. Removed evap cover and found ice build up on fan housing made fan blades stuck and not move. I advised CX to defrost the freezer. I removed all ice around fan to make sure fan is still working and it was good. I explained to CX the process of defrosting and signed waiver. Unit should work properly after defrost has been done. No leaks where present at this time. Job completed."
We serviced a
ESTATE WASHER
Model TAWS750PQ0
Near Horseshoe Bay, TX 78657
Vincent
Job Details: 06/15/2022
"Arrived on site for washer leaking, inspected unit and work area. Found washer leaking from drain pump. Installed new water pump and tested unit is now operating as designed. No leaks observed during service. job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS02
Near Kingsland, TX 78639
Vincent
Job Details: 06/15/2022
Arrived onsite to install previously diagnosed parts. Removed evaporator cover to install new one but it was frozen up with ice so I used my steamer to defrost the ice. I installed new evap cover and tested unit should be functioning as normal now. There are no leaks present at time of service. Job completed
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Liberty Hill, TX 78642
Vincent
Job Details: 06/15/2022
"Arrived on site to install previously diagnosed parts, installed regulator and calibrated unit. Unit is now operating as designed. No leaks where present at time of service. Job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Liberty Hill, TX 78642
Vincent
Job Details: 06/15/2022
"Arrived on site for refrigerator, inspected unit and work area. Found FC door and handle bent. Replaced door and handle. No leaks observed during service. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Liberty Hill, TX 78642
Vincent
Job Details: 06/15/2022
"Arrived on site to install FC icemaker and heater tube. Removed old fill tube and icemaker , installed new one I then tested and unit is operating as designed at this time. No leaks observed during service job completed."
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Bastrop, TX 78602
Matthew
Job Details: 06/15/2022
Arrived onsite for front 2 burners not igniting. Upon arrival found burner heads to be warped causing bad ignition and improper grounding. Replaced both front burner heads. Tested unit and unit is functioning properly. Job complete
We serviced a
LG REFRIGERATOR
Model LFXS24663S
Near Bastrop, TX 78602
Matthew
Job Details: 06/15/2022
"Arrived onsite for refrigerator not cooling. Upon arrival found unit in garage unplugged. Plugged unit in and let run. Check unit and was not cooling down. Called SW for system checks. Amp draw on compressor is .53amps. Checked evap thermistor from control and recorded 23 vdc. And did not change indicating no change in temperature. Unit would need AUTHO for full sealed system job. Current control seems compatible for software. Ordering Control, compressor, stub and dryer. Office to reschedule . Need to notify AHS. Spoke with claims department and LG may actually be covering the unit. Advised customer to reach out to LG directly for sealed system repair."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Cedar Creek, TX 78612
Matthew
Job Details: 06/15/2022
"Arrived onsite for refrigerator getting hot and tripped breaker. Upon arrival customer stated unit has only been plugged in since this morning. Unit was plugged in to an adjacent outlet due to refrigerator outlet not functioning. On arrival found cabinet to be getting hotter on the left external wall. Checked compressor and compressor was hot. Unit has no condenser fan. The inside of the unit felt cold. During visit did not experience breaker tripping. Called tech line for assistance. Took a whole amp reading and got 3 amps. Tech described as high. Tried multiple times to put into diagnostics and failed. Tech had no resolution. Wanted to Check windings (9ohms each. 18 collectively) but could not remove inverter. Tech said potential ss issues possible floating restriction causing high amp draw and additional heating of compressor. Could also explain the breaker tripping. Took measurements of compressor. Left unit plugged in current location to see if it still tripping breaker. breaker had not tripped and unit is cooling. Please check in with customer after 24 hrs."
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6HS00
Near Cedar Creek, TX 78612
Matthew
Job Details: 06/15/2022
Arrived onsite for flames too high. Upon arrival inspected unit. Found when dial set to low flames were not lowered. Adjusted each valve manually. Tested unit and now all burners are functioning properly. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near New Braunfels, TX 78132
Andrey
Job Details: 06/15/2022
"Arrived on site to test unit for light not working,tested unit found FC top module not working, replaced module all light functions returned, unit is running as designed, job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW8900BW0
Near New Braunfels, TX 78132
Andrey
Job Details: 06/15/2022
"Arrived on site to test unit for OL codes after bearing change, found shaft not spinning freely, replaced bearings and hud, tested unit in quick wash, unit is now running as designed, no leaks detected job complete"
We serviced a
FRIGIDAIRE RANGE
Model FGEW3065PFC
Near Belton, TX 76513
Gerry C
Job Details: 06/15/2022
"Arrived to inspect temperature. I set the unit to 350 and allowed preheat to complete. The internal temperature at preheat was 350 . I found the bake element tested open and when I inspected, it had a visible burnt area. I removed and replaced the element assy and tested. The unit required a 25 degree increase in calibration and then cycled as designed. Operational test good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC503ESS01
Near Austin, TX 78746
Luis
Job Details: 06/15/2022
"Arrived on site for water leaking. Diagnosed defective filter housing,replaced housing,repair covered under appliance express warranty."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHW
Near Canyon Lake, TX 78133
Andrey
Job Details: 06/15/2022
"Arrived on site to test unit for filter popping out, tested unit found defective filter housing, replaced housing, showed customer to to install properly, unit now running as designed, no leaks detected job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KSC24C8EYY02
Near Austin, TX 78746
Luis
Job Details: 06/15/2022
"Arrived on site for no ice. Found ice in mold,cover not fully engaging switches,adjusted housing,icemaker ran through a cycle,dumped ice and filled with water."
We serviced a
WHIRLPOOL FREEZER
Model WRS335SDHM06
Near Austin, TX 78701
Luis
Job Details: 06/15/2022
Arrived on site for cooling complaint found fan motor not running replaced defective fan motor powered unit on fan powered on. ; used 1 WP2315549 (Fan motor) from stock
We serviced a
JENN-AIR REFRIGERATOR
Model JF42SSFXDA02
Near Austin, TX 78731
Luis
Job Details: 06/15/2022
"Arrived on site for water leaking. Found frozen drain,cleared ice from drain cleared drain flushed drain,checked water flow through drain good water draining correctly."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Austin, TX 78759
Luis
Job Details: 06/15/2022
"Arrived on site for no ice. Ran diagnostics E5 error code reading defective thermistor on icemaker,replaced icemaker,reset power to unit to clear error code,ran diagnostics icemaker passed harvest ran fill test passed."
We serviced a
LG DISHWASHER
Model LDF8874St
Near McGregor, TX 76657
Jonathan M
Job Details: 06/15/2022
Arrived on site for a dishwasher that is leaving film on their dishes. Inspected unit and work area. Confirmed the customers complaint and tested the unit. Found the unit filled but was filling with murky water. The customer advised that they were told on a previous trip five months ago that they needed to run dishwasher cleaner through their dishwasher and they advised that it did help for numerous cycles but the film has come back. I did explain to the customer that that is normal and that they are supposed to run dishwasher cleaner through their dishwasher on a consistent basis. Advised them that the issue appears to be their water supply due to the incoming murky water. I did advise that there is no component on the dishwasher thats going to cause any kind of film on their dishes and that the only reason they would have that is due to incoming water supply chemicals or using too much soap. The unit is working as designed. Call complete.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGHC2331PFAA
Near Belton, TX 76513
Gerry C
Job Details: 06/15/2022
"Arrived to inspect intermittent and no ice. I found the ice maker would cycle, but no water entered. I tested at the valve and saw no voltage and read and replace the ice maker. The same issue occurred and I then checked the in-circuit diodes. Testing fine, the issue is within the chassis wiring and cannot be corrected. I advised the CX of my findings. No leaks of the water supply observed during service.
We serviced a
SAMSUNG DRYER
Model DV48H7400EW/A2-02
Near Georgetown, TX 78633
Lou
Job Details: 06/15/2022
"Arrived on site to inspect dryer with no power. Upon further inspection, I tested voltage at the outlet and terminal block and got 235V. I removed the console and inspected the main control and found a capacitor near the element relay had popped. I disassembled the unit and tested the element and found it bad. I advised the customer of my findings. After getting authorization, I removed and replaced the main control and element and reassembled and tested. Unit is operating as designed. No lint observed during service, job completed."
We serviced a
MAYTAG REFRIGERATOR
Model MSD2651HEW
Near Georgetown, TX 78633
Lou
Job Details: 06/15/2022
"Arrived on site to inspect refrigerator with black substance coming out of it. Upon further inspection, I found black spots in the RC section near the filter head. When I removed the filter, water with black carbon residue sprayed out. I advised the customer that the filter is no good. I cleaned the area up and offered an Everydrop filter to the customer. I installed the new filter and purged it. Unit is operating as designed. No water leaks observed at the end of service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Georgetown, TX 78633
Lou
Job Details: 06/15/2022
"Arrived on site to install water filter for the customer. Upon arrival, the customer had a water filter and is unable to replace it themselves. I removed and replaced the filter and purged the new filter at the water dispenser. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Georgetown, TX 78628
Lou
Job Details: 06/15/2022
"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the oven door gasket and tested. Unit is operating as designed. No gas leaks detected during service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Liberty Hill, TX 78642
Lou
Job Details: 06/15/2022
"Arrived on site to inspect dishwasher leaking. Upon further inspection, customer advised that they left the unit operating when no one was home and when they returned there was water on the floor in front of the unit. They reported that there was a leak under the sink as well. I placed the unit in diagnostics showing no error codes and tested. Unit operated as designed. I ran another test and the unit began to leak from the door on the left side. I removed the outer door panel and found the vent was leaking at the bottom (photo). Removed and replaced the vent and when removing the old, I found the gasket was crimped and damaged causing the leak. I retested the unit and it is operating as designed. I advised the customer of my findings and repairs. No water leaks observed at the end of service, job completed ."