Service History 407

Near Austin, TX 78748
Leonardo
Job Details: 09/07/2020
DISHWASHER WHIRLPOOL WDTA50SAHZ0 "Arrived on site to test unit for not draining, test unit, found broken drain pump causing water not to drain, replaced drain pump, test unit, unit functioning as intended, no leaks found at this time, job complete."
Near Florence, TX 76527
Cliff
Job Details: 09/07/2020
RANGE WHIRLPOOL WFG510S0HW1 Arrived on site to diagnose a range with a burner that will not ignite. Found igniter for right front burner mispositioned causing ignition issue. Reset igniter to proper position and tested unit. Found all is functioning properly at this time.
Near Austin, TX 78759
Wesley
Job Details: 09/07/2020
DRYER MAYTAG MEDC465HW0 "Arrived onsite and found rollers squeaking on drum. Lubricated tread. Unit is now operating as designed without a squeak. No new parts needed, but same parts as previously repaired and therefore under warranty."
Near Round Rock, TX 78681
Kayman
Job Details: 09/07/2020
WASHER WHIRLPOOL WFW95HEDC0 "Arrived onsite for washer showing error codes. Upon putting the unit into diagnostics I found 3 stored error codes of F3E1 F6E3 F6E8. Indicating a issue with the ACU and or the air trap on the unit. I explained to the customer my findings and that the ACU and air trap would most likely need to be replaced. I also advised using afresh to clean the unit and see if it helps the situation. The customer would like to try to clean the unit and see if it helps remedy the issue. But if not they would like to have to air trap replaced. Air trap (W10903220).
Near Georgetown, TX 78633
Cliff
Job Details: 09/07/2020
OVEN KITCHENAID KMBS104ESS02 Arrived on site to diagnose a microwave that is not responding to user input. Found user interface control not functioning properly and LED display shorted. User interface control will need to be replaced to complete repairs. Office will need to set a return appointment due to part availability.; ordrng 1 W10891907 (cntrl-elec)
Near Austin, TX 78759
Paul
Job Details: 09/07/2020
MICROWAVE WHIRLPOOL KMBS104ESS03 Arrived onsite for a microwave to replace the previous diagnosed parts. I replaced the door and tested the unit. The unit is working as designed. Call complete.
Near Austin, TX 78724
Scott
Job Details: 09/07/2020
WASHER MAYTAG MVW6230HC0 "Arrived on site for right side of display having blue lines . Checked ribbon connection , all checked correct . Ordering UI as well as control if needed . Other then display . No error code or wash issues . No water leaks detected at time of service. Please call to set return .; ordrng 1 W11419173 (CONTROL ) and 1 W11478524 (PANEL UI)"
Near New Braunfels, TX 78130
Noah D
Job Details: 09/07/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived on site to inspect dishwasher for not heating, upon inspection found the element working correctly during all cycles, instructed customer on proper use. Complete"
Near Leander, TX 78641
Lou
Job Details: 09/07/2020
REFRIGERATOR WHIRLPOOL KRMF706ESS01 "Arrived on site to install previously diagnosed and ordered parts. Upon arrival, the customer advised that the unit has built up a large block of ice on the RC evaporator and neither of the crisper drawers will close all the way. Due to the left crisper drawer control failure and door harness failure, I"
Near Austin, TX 78751
Jacob
Job Details: 09/07/2020
MICROWAVE WHIRLPOOL MMV4205DS1 Arrived onsite to replace parts ordered by previous tech. Also replaced fuse to unit. Replaced switches once again. Tested unit. Tested unit. Found that unit blew fuse once again. Replaced fuse. Plugged in unit with door open. Was not getting a response from UI panel control. . ; ordrng 2 W10138793 (fuse)s and 1 WPW10531156 (filter) and 1 WPW10686543 (cntrl-elec)
Near Austin, TX 78717
Paul
Job Details: 09/07/2020
OVEN WHIRLPOOL WFG505M0BS3 Arrived onsite for a range that the customer can’t change the light bulb in the oven. I found the glass part of the bulb had broken out of the metal base and it was stuck in the socket. I removed the broken bas out of the socket and installed a new bulb. I tested the light and it works as designed. Call complete.
Near Temple, TX 76502
Al
Job Details: 09/07/2020
WASHER WHIRLPOOL WTW8500DC5 Arrived on site to install previously ordered part.Removed and replaced the defective drain pump and found a hair pin stuck inside the drain pump causing the malfunction.Reassembled and unit test as designed.No water leaks detected at time of service.Job complete.
Near Florence, TX 76527
Cliff
Job Details: 09/07/2020
DRYER MAYTAG MED7230HW1 Arrived on site to diagnose a dryer that is making unusual noise. Tested unit and found mounting screws for heating element loose causing rattling. Tighten all screws in unit and verified proper operation. No further repairs are needed and all is working properly at this time.
Near Georgetown, TX 78633
Cliff
Job Details: 09/07/2020
COOKTOP WHIRLPOOL WCG55US0HS00 Arrived on site to diagnose a cooktop with warped grates. Found grates uneven in several places. Grates will need to replaced to complete repairs. Also ordering second grate with different part# Incase design is better for homeowner.; ordrng 1 W10594440 (GRATE) and 1 W11214957 (GRATES)
Near Austin, TX 78701
Jacob
Job Details: 09/07/2020
REFRIGERATOR ELECTROLUX EW26SS70IS1 Arrived onsite for unit making noise when water is dispensed. Water was turned off by customer. Turned water back on and tested unit. Unit test good. Unit is making ice. Ice maker tray needed to be re aligned with water spout. Tested unit once again. No noise came back. Unit test good. No issues at this time. Job complete
Near New Braunfels, TX 78132
Noah D
Job Details: 09/07/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Arrived on site to inspect dishwasher for bad installation, upon inspection found the brackets broken off in a way that does not install unit, replaced brackets and installed correctly. Complete"
Near Austin, TX 78734
Brandon
Job Details: 09/07/2020
MICROWAVE WHIRLPOOL WMH53521HZ3 "Arrived on site for customer complaint of fan not venting out of duct, found fan motor needed to be flipped, after doing so, unit tested good."
Near Harker Heights, TX 76548
Tyler
Job Details: 09/07/2020
DISHWASHER MAYTAG MDB9959SKZ0 arrived on site for dishwasher that was not drain the water out. After verifying model and serial number I did find that there was a service Poyner for this unit regarding the F 91 error code relating to the draining issue. Technical Service Pointer #: W11482561. After running diagnostics on the unit I found that the main control was sending the proper power down to the drain pump but the drain pump in her propeller was broken and not functioning when it was activated. We will need to order the new drain pump in office to reschedule due to part being out of stock PSP; ordrng 1 W11412663 (DRAIN PUMP)
Near Austin, TX 78729
Scott
Job Details: 09/07/2020
REFRIGERATOR WHIRLPOOL WRF736SDAM11 "Arrived on site , replaced water valve . No water leaks detected at time of service
Near Killeen, TX 76542
Tyler
Job Details: 09/07/2020
DRYER WHIRLPOOL WED49STBW1 Arrived on site for dryer not heating. After further inspection of the jar I found that the two thermal limit cut off‘s as well as thermal fuses timer and heating element were all functioning as designed and the unit was receiving 240 V when I took the back panel off of the dryer I found that the heating elements housing assembly that mounts the heating element to the dryer head detached itself from the back bulkhead of the dryer itself not allowing the heat to properly vent into the drum of the dryer I reattached the bulkhead and made sure it was secure with a new screw and washer. Unit is now function
Near Belton, TX 76513
Al
Job Details: 09/07/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site to customers same complaint of no ice made since previous service visit.I confirmed the ice maker had no errors, valve filled ice maker and ice fan worked.
Near Killeen, TX 76549
Tyler
Job Details: 09/07/2020
RANGE WHIRLPOOL WFE320M0ES2 On site for range needing a previous main harness diagnosed. After installing the new main harness and retest in the unit I found that nothing is arcing at this point causing any more issues about the cooktop in the oven are working as designed call complete
Near West, TX 76691
Jonathan
Job Details: 09/07/2020
REFRIGERATOR MAYTAG MFI2570FEB01 Arrived on site for a refrigerator that won’t dispense ice. Inspected unit and work area. Customer removed icemaker and showed that the impeller had come off the dispenser motor. Customer showed that the old impeller would not go back onto the motor. Replaced impeller and tested unit with cubed and crushed ice. Unit is working as designed. Call complete.
Near Morgan's Point Resort, TX 76513
Al
Job Details: 09/07/2020
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site and inspected dishwasher not draining properly.Tested the unit in diagnostics mode and unit preformed as designed.Customer instructed on loading, using rinse aid and purging the water.Job complete"
Near Temple, TX 76502
Al
Job Details: 09/07/2020
REFRIGERATOR WHIRLPOOL ER2CHMXPQ04 "Arrived on site and inspected refrigerator leaking water into ff section underneath deli drawers.Confirmed the complaint and found the drain line iced over.Used my steamer to to clear the drain line.Cleaned area, reassembled and unit now works properly.All water lines were dry at the time of service.Job complete Customer satisfied"
Near Waco, TX 76710
Jonathan
Job Details: 09/07/2020
RANGE WHIRLPOOL KDRS483VSS04 "Arrived on site for a range that has knobs that intermittently get hot. Inspected unit and work area. Found oven door gaskets flat and not making proper contact with the door. Reformed gaskets and placed unit in service diagnostics. No stored error codes and tested basic functions. Everything is running as designed. Advised customer due to gas it’s not sealing properly, the issue with their knobs will happen intermittently due to the high heat coming from the oven. Unit is working as designed
Near Waco, TX 76710
Jonathan
Job Details: 09/07/2020
REFRIGERATOR KITCHENAID KRFF507HPS Arrived on site for refrigerator that had the freezer light go out and subsequently the refrigerator lights as well. Inspected unit and work area. Found freezer light out in freezer section. Replaced module and unit began to light up in both compartments. Unit is working as designed. Call complete.
Near Lampasas, TX 76550
Tyler
Job Details: 09/07/2020
REFRIGERATOR WHIRLPOOL ED5VHGXMQ10 Arrived on site for a refrigerator not cooling properly. Upon arrival I found that there were signs that the fridge had stopped cooling but upon arrival the unit was functioning as designed and the tips in the freezer in the fridge or at 3° and 49° I did however notice it in the freezer there was a lot of ice formations dripping in forming from right underneath the ice bucket indicating that the fridge had shut down at one point and melted all the ice and it fell out of the ice bucket and froze back over along with shelves then inspected the evaporator fan motor condenser fan motor as well as the compressor and found it all through they were functioning as designed with a healthy frost pattern on the evaporator coil‘s but I did notice That the condenser coil’s underneath the entire unit were completely clogged with lint and debris I informed the customer of my findings I also found that the fridge was leaking because of the melting ice it had clog th
Near Temple, TX 76502
Al
Job Details: 09/07/2020
OVEN KITCHENAID KOCE500ESS01 "Arrived on site and inspected wall oven combo burning customers food.Confirmed the complaint and found the oven temperature sensor defective, causing the issue.Removed and replaced it.Reassembled and unit tested as designed.Job complete"
Near Georgetown, TX 78626
James
Job Details: 09/07/2020
DISHWASHER WHIRLPOOL WDF130PAHB0 Arrived on site and found customer not home. Looked through parts breakdown and found this model does not have an insulation blanket that can be ordered.
Near Belton, TX 76513
Al
Job Details: 09/07/2020
WASHER WHIRLPOOL WTW4855HW1 "Arrived on site to install previously part.Removed and replaced the washplate,The agitator was not needed.All water lines dry at the time of service.Job complete"
Near Temple, TX 76502
Al
Job Details: 09/07/2020
WASHER WHIRLPOOL WTW8500DC3 Arrived on site and inspected washer filling issues.Ran diagnostics test mode and found unit inlet valve was defective.Removed and replaced it and unit tested as designed.No leaks detected at time of service.Customers mother was on-site.Job complete
Near Belton, TX 76513
Al
Job Details: 09/07/2020
REFRIGERATOR JENN-AIR JS42NXFXDW05 Arrived on site and inspected built in refrigerator burning smell.Inspected the unit and determined the smell the customers are smelling are when the defrost heater comes on and food debris is fell through the slits in the evaporator cover.Unit still cools and defrosts as designed.Job complete
Near Harker Heights, TX 76548
Tyler
Job Details: 09/07/2020
DRYER MAYTAG MEDX655DW1 On site for dryer that would still not turn on after electrician was able to fix the breaker. Upon arrival I went ahead and double check that the power outlet was receiving the full 240 V that it needed to make it to the dryer. After checking all seating hardware components such as thermostats fuses heating element timer etc. I was able to confirm that all the hardware on the unit was working as designed. I was able to determine that the power cord to the dryer had a short in it within it. I informed customer of my findings and they stated that they are going to go to the store on their own and purchase a power cord and install it hthemselves on the dryer. Call complete
Near Austin, TX 78737
Kevin
Job Details: 09/07/2020
OVEN WHIRLPOOL WOS51EC0AS02 "Arrived on site to replace thermal fuse from previous diagnosis. Replaced thermal fuse, set unit to preheat took picture of display showing heat, unit tests good. Job complete."
Near New Braunfels, TX 78132
Noah D
Job Details: 09/07/2020
OVEN WHIRLPOOL KEBS208SSS04 "Arrived on site to inspect oven for not broiling , replaced bent up broil per last visit, tested for functions. No problems found. Complete"
Near Austin, TX 78704
Jacob
Job Details: 09/07/2020
WASHER WHIRLPOOL WET4024HW0 Arrived onsite for unit to lid not unlocking. Tested unit. The lid will not unlock. Going into diagnostics will not allow us to manually unlock he locks. Called Techline. Suggested to change out control and lock. Got sr#7728741365. Need to reschedule as a 2MAN and 2hrs. ; ordrng 1 REQUEST (2MAN) and 1 REQUEST (2HRS)
Near Lakeway, TX 78734
Brandon
Job Details: 09/07/2020
OVEN KITCHENAID KEHC309JSS05 "Arrived on site to replace glass, hinges, and magnetron, after replacing, unit tested good."
Near Waco, TX 76710
Jonathan
Job Details: 09/07/2020
OVEN WHIRLPOOL WOD51ES4ES01 Arrived on site for an upper oven that is not heating properly and the a lower oven doesn’t run through a self clean. Inspected unit and work area. Placed unit in service diagnostics and checked both bake element. Both elements were working as designed. Checked unit for Eric codes and found no storage era codes. Customer advised that the unit seemingly was about 15° off in the upper oven and they were having to cook their food for longer than they would in the lower oven. Calibrated oven to adjust for temperature change. Customer also advised that their lower oven did not work for the self clean. Accessed owners manual and found that the cell phone option only works for the upper oven.
Near Georgetown, TX 78633
Cliff
Job Details: 09/04/2020
MICROWAVE WHIRLPOOL WMH31017HS3 Arrived on site to diagnose a microwave with surface light not operating. Replaced lightbulb in unit and found no change. Found control shorted preventing power to socket. Replaced main control and tested unit. Found all is functioning properly at this time.
Near Austin, TX 78739
Leonardo
Job Details: 09/04/2020
COOKTOP JENN-AIR JGD3430GB00 "Arrived on site to replace LF ignitor, replace LF ignitor, burner cap, burner head. Test unit ignitor still not igniting on first test, unit operating correctly advised customer, job complete."
Near Austin, TX 78704
Jacob
Job Details: 09/04/2020
WASHER WHIRLPOOL MHWE201YW00 Arrived onsite to replace bellow. Customer had one on hand to replace. Replaced bellow. Tested unit. Unit test good. No leaks at this time. Job complete.
Near Georgetown, TX 78626
Cliff
Job Details: 09/04/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived on site to diagnose a dishwasher that is not draining. Tested unit and found plug for garbage disposal not removed at time of installation. Removed plug and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.
Near Austin, TX 78731
Luis
Job Details: 09/04/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ02 "Arrived on site for noise compliant. Removed compressor cover,adjusted tubing to prevent vibration noise,reinstalled cover,power cycled unit compressor and fans powered on no noise present"
Near Austin, TX 78738
Brandon
Job Details: 09/04/2020
REFRIGERATOR KITCHENAID KBSN602ESS00 "Arrived on site for customer complaint of lights not working inside freezer compartment, found top LED module failed, I replaced module, unit tested good. (customer purchased a 2nd module, only the top freezer one was replaced.)
Near Georgetown, TX 78633
Tommy
Job Details: 09/04/2020
MICROWAVE WHIRLPOOL WMH31017FB0 Arrived on site to instal bottom and top microwave light. Removed top light and replaced. Had to removed base from bottom light with needle nose. Installed bottom light. Tested unit all tested good.
Near Rogers, TX 76569
Al
Job Details: 09/04/2020
REFRIGERATOR FRIGIDAIRE FFHS2311PF5 Arrived on site and replaced previously ordered gasket.Installed and advised customer to limit opening the door for approximately 24/48 hours to give gasket time to form to freezer cabinet.Job complete
Near Austin, TX 78705
Jacob
Job Details: 09/04/2020
WASHER WHIRLPOOL WFW560CHW0 Arrived onsite for unit not starting. Put unit in diagnostics. Found F1E1 main relay error code. Reset breaker to unit. Tested unit. Unit turned on. Put unit on quick wash cycle. Unit is working as designed. No issues at this time. Job complete
Near Austin, TX 78737
Luis
Job Details: 09/04/2020
REFRIGERATOR WHIRLPOOL GSC25C6EYY02 "Arrived on site for freezing in fresh food. Removed diffuser found broken door in diffuser,installed a new diffuser assembly."
Near New Braunfels, TX 78130
Noah D
Job Details: 09/04/2020
MICROWAVE WHIRLPOOL WMH31017HS3 "Arrived on site to inspect microwave for not turning off light, upon inspection found the control board not working correctly, replaced control board, no problems found. Complete"
Near Round Rock, TX 78665
Wesley
Job Details: 09/04/2020
WASHER MAYTAG MFW9700SB0 Arrived onsite and tested unit and reset after finding all operating as designed. All checks good. Advised customer on status.
Near Pflugerville, TX 78660
Matthew
Job Details: 09/04/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Arrived onsite for dishwasher motor issues. 4-1 error code faulty wash motor. Replaced motor, tested unit and unit functioning properly. No leaks present at this time. Job complete."
Near Killeen, TX 76549
Tyler
Job Details: 09/04/2020
REFRIGERATOR WHIRLPOOL ED5GTGXNQ00 Arrived on site for refrigerator that was not producing ice and was having condensation buildup in the fresh food section. Upon further inspection of the icemaker I found that the internal motor and tease assembly were stripped and not allowing for the motor to grab the teeth and rotate and harvest the Ice. Installed new icemaker and Rita sure that there were no leaks before during or after repairing the icemaker. As for the condensation building up in the fridge I checked the damper motor to ensure that it was opening and shutting as needed and I also checked temperatures in both the freezer section in the fresh food and found that the freezer was sitting at 39° and the freezer was at 1° the reason for the condensation was due to the fact that because of the age of the fridge the coils have never been cleaned out and had a thick layer of lint and debris lining the condenser coil’s underneath the unit I recommend to the customer that they clean those
Near Pflugerville, TX 78660
Scott
Job Details: 09/04/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM01 Arrived on site for no ice . Ran harvest and IM motor test . Ice maker not harvesting .error test was lost home position . Replaced IM . All harvest and fill test checked normal . No water leaks detected at time of service. Job complete .
Near Bee Cave, TX 78738
Brandon
Job Details: 09/04/2020
MICROWAVE WHIRLPOOL WMH31017HS3 "Arrived on site for customer complaint of loud popping noise and buzzing noise, found failed magnetron, capacitor, and diode. I replaced all three parts, unit tested good."
Near Marble Falls, TX 78654
Paul
Job Details: 09/04/2020
WASHER MAYTAG MVW7232HW0 "Arrived onsite for a washer that says unbalanced during the spin cycle. I checked stored error codes and found an F0E5, F0E7, & F0E9. I cleared the codes and ran the service diagnostics cycle. The unit completed the cycle and worked as designed. I found the suspension good. I talked with ms about loading the clothes in piles and not laying them out in the basket. I explained that laying them out would cause them to tangle and ms confirmed that was what was happening. The unit works as designed. There were no water leaks present at the time of service. Call complete."
Near Kingsland, TX 78639
Paul
Job Details: 09/04/2020
DISHWASHER WHIRLPOOL du1055xtss2 Arrived onsite fo a dishwasher that stopped completing cycles and now won’t turn on. I found L1 to the machine coming out of the j-box had been crimped and the wire strands broken causing the unit to not turn on an fail. I cut the bad part out of the harness and reconnected. I tested the unit in the service diagnostics cycle. The unit completed the cycle and worked as designed. Call complete.
Near The Hills, TX 78738
Brandon
Job Details: 09/04/2020
REFRIGERATOR GE ZISS420DRCS "Arrived on site to replace broken water tank and fitting, after replacing, unit tested good."
Near Killeen, TX 76542
Tyler
Job Details: 09/04/2020
DRYER WHIRLPOOL WED4950HW0
Near New Braunfels, TX 78132
Noah D
Job Details: 09/04/2020
DRYER MAYTAG MED8630HC1 "Arrived on site to inspect dryer for dent,, ordering correct part, office to reschedule ; ordrng 1 W10460919 (TOP)"
Near Round Rock, TX 78664
Scott
Job Details: 09/04/2020
OVEN WHIRLPOOL WFE320M0JS0 Arrived on site for range making popping noises while heating . Ran preheat . Popping noise is normal metal expansion. No other issues found . Instructed customer it’s totally normal . Job complete .
Near Waco, TX 76710
Jonathan
Job Details: 09/04/2020
WASHER AMANA NTW4516FW "Arrived on site for a washer that has no power. Inspected unit and work area. Plugged in it in and found unit was trying to drain. There was no water in the unit so can’t access to the main control. Call complete."
Near Copperas Cove, TX 76522
Tyler
Job Details: 09/04/2020
REFRIGERATOR WHIRLPOOL WRF555SDHV02 Arrived on site for refrigerator diagnosed with a sealed system repair. Upon arrival We checked the temperatures in the fresh food and freezer section and found that the fresh food section got down to 38° and the freezer section dropped down to 2° and held steady with no signs of fluctuations. Because of the temperatures we decided to take apart the freezer compartment and checked the frost pattern of the coils and found that although the coils were twice as thick as the standard frost pattern the coils were still fully frosted over fully and showed no signs of a defrost related issue. We ran diagnostic Forced defrost using test 38 as well as Running an ohm test on the thermistor in the freezer which read with schematic recommended ranges. We also found that after running test seven the fridge was set to adaptive cool and we adjusted it to run on in default at eight hour defrost. We also found upon arrival that the entire house was fully carpeted wit
Near Dripping Springs, TX 78620
Robert
Job Details: 09/04/2020
WASHER WHIRLPOOL WFW95HEDW0 Added job for request to replace bellow. Got info and ordered bellow. .; ordrng 1 W11106747 (bellow)
Near Austin, TX 78723
Jacob
Job Details: 09/04/2020
DISHWASHER WHIRLPOOL WDT720PADM2 Arrived onsite for unit not washing dishes. Tested unit. Found that wash cycle won’t start after unit fills with water. Ordered part. Office to reschedule. Also got picture of the tenants move in date for parts and service to be covered. ; ordrng 1 WPW10671941 (pump&motor)
Near Georgetown, TX 78628
Cliff
Job Details: 09/04/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived on site to diagnose a refrigerator that is making unusual noise. Tested unit and found air damper noisy during operation. As part is still functional homeowner does not wish to proceed with repairs at this time.
Near Georgetown, TX 78633
Cliff
Job Details: 09/04/2020
DISHWASHER WHIRLPOOL WDT720PADM2 Arrived on site to diagnose a dishwasher that was not filling with water. Tested all parts and components and found no failures at this time. Homeowner informed me they removed glass from under float assembly which has corrected the issue. No further repairs are needed at this time and no leaks were found at time of service.
Near Austin, TX 78731
David
Job Details: 09/04/2020
REFRIGERATOR WHIRLPOOL KRFC704FSS02 Arrived on site to diagnose icemaker that no longer makes ice. Performs diagnosis on unit. Checked fill tube heater and found heater wire broken again. Replaced fil tube and heater and secured the wires out of the way with foil tape. Found fitment on icemaker good and wires are not getting caught. Verified proper operation. All is working as designed. Call complete.
Near Waco, TX 76706
Jonathan
Job Details: 09/04/2020
REFRIGERATOR WHIRLPOOL WRT108FZDW05 Arrived on site for fridge raider that’s not cooling properly. Inspected unit and work area. Removed evaporator cover and found a huge ice block covering the capillary tube and suction line at the top of the evaporator. None of the evaporator had any frost pattern. This is indicative of a leak or restriction in the system. Ordering sealed system parts and office will need to reschedule customer due to out of stock compressor.; ordrng 1 W10913906 (coupler) and 1 W11107829 (DRIER) and 1 W11209866 (compressor) and 1 W11407409 (EVAPORATOR )
Near Harker Heights, TX 76548
Al
Job Details: 09/04/2020
REFRIGERATOR FRIGIDAIRE FRS6LF7FS4 Arrived on site and inspected unit ice maker not filling with water.Confirmed the ice maker motor was rotating.Removed and replaced the valve.Reassembled and unit tested as designed.No leaks detected at time of service.Job complete
Near Temple, TX 76501
Al
Job Details: 09/04/2020
RANGE KITCHENAID KFGC506JSS00 Arrived on site and inspected dual valve gas range converted to LP unit not baking.With assistance it was determined the bake igniter plug was not plugged in from the factory.Customer advised bake function hasn’t worked since they moved in back in July of 20.I corrected the issue and plugged in the orange plug and unit tested as designed.Customer satisfied.Job complete
Near Austin, TX 78733
Leonardo
Job Details: 09/04/2020
RANGE JENN-AIR JDRP548HL00 Arrived on site to test unit for units knobs getting hot and unit not starting. Test unit and found both ovens starting right away and big oven heated to 400. Called techline and per techline the unit has to vent and the unit vent to the front of the oven right under the knobs. No correction Sr7728343206. Also found racks for big oven getting stuck due to bad bearings. Will order 2 racks W11111342 office to reschedule ; ordrng 2 W11111342 (RACKS )s
Near Austin, TX 78739
Luis
Job Details: 09/04/2020
REFRIGERATOR KITCHENAID KBSD608ESS00 Arrived on site for cooling complaint and no lights. Ran diagnostics fan and damper working correctly,thermistors passed,changed defrost setting to basic. Diagnosed a defective top left freezer led module,installed a new led module all leds working as designed. ; used 1 W11462342 (MODULE) from stock"
Near Georgetown, TX 78633
Tommy
Job Details: 09/04/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived onsite for dishwasher leaking from vent. Upon arrival found vent was out of place and wasn’t sealing properly. Replaced vent. Tested unit all tested good. Job Completed.
Near Austin, TX 78751
Luis
Job Details: 09/04/2020
REFRIGERATOR WHIRLPOOL WRF540CWHZ03 "Arrived on site for freezing compliant. Powered unit off and disconnected harness to damper,powered unit on with damper door closed and fan running,cold air entering around damper housing. Added sealer around housing to prevent cold air from entering around housing while damper door is closed. ; used 1 212643 (SEALER) from stock"
Near Austin, TX 78757
Wesley
Job Details: 09/04/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived onsite and found unit operating as designed.Inspected seals and replaced deflector. Unit is assembled correctly with no broken or slacking parts contributing to condensation issue.
Near , TX 78676
Richard
Job Details: 09/04/2020
REFRIGERATOR WHIRLPOOL WRS321SDHB02 Arrived onsite for the refrigerator FC section freezing food. Replaced diffuser and refrigerator tested good. Complete.
Near Austin, TX 78731
David
Job Details: 09/04/2020
REFRIGERATOR KITCHENAID KSSC42FMS00 Arrived on site to install updated foam block kit. Was able to use leftover blocks from previous job to resolve. Blocks are tight. All is working as designed now. Customer will follow up if any issues persist. They said they did see five on bake panel right side and had melted it the self once and it temporarily resolved the issue. Call complete.
Near Bertram, TX 78605
James
Job Details: 09/04/2020
FREEZER WHIRLPOOL WZC3115DW01 Arrived on site and tested operation. Found compressor terminal has shorted out and burned out start device. Ohmed compressor and found start and run windings shorted. Unit will need new compressor to repair. Office to schedule return services for 2 hours; ordrng 1 CNOTE (2 HR SS) and 1 W10913906 (coupler) and 1 WPW10143759 (dryer) and 1 WPW10507886 (compressor)
Near Austin, TX 78735
Kevin
Job Details: 09/04/2020
OVEN WHIRLPOOL GBS307PDS3 "Arrived on site to replace both left and right door hinges from previous diagnosis. Replaced hinges, tested unit, unit works good. s. Job complete."
Near Georgetown, TX 78633
Tommy
Job Details: 09/04/2020
DISHWASHER KITCHENAID KDTE234GPS0 Arrived onsite to install previously diagnosed parts. Replaced dispenser. Ran through diagnostic test. Found dispenser clips not holding dispenser flush to door. Removed dispenser bent clips back reinstalled dispenser. Ran through diagnostics all tested good. No signs of leaks. Jobs completed.
Near Belton, TX 76513
Jonathan
Job Details: 09/04/2020
WASHER WHIRLPOOL WTW5840BW0 "Arrived on site to install previously diagnosed parts. Inspected unit and work area. Attempted to remove agitator and found agitator completely seized onto the gear case. Attempted to pride off with screwdrivers, used vice grips to try to shake it inch twist it off, and was unable to get the agitator to move at all. Unit will need outer tub, inner basket, agitator, filter, hub kit, motor, and gearcase for full repair. Ordering parts and office will need to get authorization for repair and contact customer when parts are made available. Please schedule for two men and two hours. ; ordrng 1 W10324648 (tub-outer) and 1 W10521298 (spin basket) and 6 WP8533953 (screw)s and 1 WPW10215093 (clean out filter) and 1 WPW10215115 (washplate)"
Near Spicewood, TX 78669
Robert
Job Details: 09/04/2020
RANGE GE ZGP484LGR3SS Arrived on job to replace igniters. Replaced igniter for large oven and test. Igniter for small oven damaged in shipping will need replacement igniter to complete. ; ordrng 1 Wb13x25264 (igniter glowbar)
Near Wimberley, TX 78676
Richard
Job Details: 09/04/2020
FREEZER AMANA AQC0902GRW00 Arrived onsite for the freezer not cooling. During testing found that the start device was burnt causing the issue. Called tech line and they stated that there are no parts replacement for this unit.
Near Austin, TX 78750
Kayman
Job Details: 09/04/2020
RANGE KITCHENAID KSIB900ESS0 Arrived onsite to re install the oven control panel. I installed the control panel (no dents) and tested the unit. Unit is working as designed at this time.Job complete.
Near New Braunfels, TX 78132
Noah D
Job Details: 09/04/2020
REFRIGERATOR KITCHENAID KRMF706EBS01 "Arrived on site to inspect fridge for not producing ice, upon inspection found the icemaker filled with ice and harvest was completed through diagnostic, per service pointer will order HV board, possible loss of coolant. ; ordrng 1 W10624574 (HV BOARD )"
Near Cedar Park, TX 78613
Kayman
Job Details: 09/04/2020
DISHWASHER WHIRLPOOL WDT730PAHV0 "Arrived onsite for dishwasher not drying dishes. Upon inspection I found no error codes stored in the unit. After the diagnostics cycle was complete I tested amp draw on the heating element and got a reading of 8.8 amps which is within factory standards for a properly working element. I explained to the customer that due to the tub being plastic, rinse aid is an essential component for optimal drying. The rinse aid cures the plastic over time causing top steam water to roll off instead of stay around on the ceiling and inner walls. I explained that when on a water softener the use of liquid detergent is important accompanied with rinse aid. I also recommended they crack the door to the unit after the cycle is complete to let the steam vent out. Unit is working as designed at this time and no leaks detected during time of service.
Near Kyle, TX 78640
Richard
Job Details: 09/04/2020
WASHER MAYTAG MVWB765FC3 Arrived onsite for the washer making a noise during agitating cycle. Replaced gear case and water valve and calibrated washer and washer tested fine and no leaks detected complete
Near Spicewood, TX 78669
Robert
Job Details: 09/04/2020
MICROWAVE KITCHENAID KMBP100ESS03 Arrived on job for complaints of not cooking properly. The convention option reduces temperature and time by design. Oven working properly.
Near Driftwood, TX 78619
Robert
Job Details: 09/04/2020
REFRIGERATOR KITCHENAID KRFF707ESS01 Arrived on job for complaints of icemaker not working ran diagnostics and found icemaker not finding home position and refrigerator thermistor not working.
Near Pflugerville, TX 78660
Scott
Job Details: 09/04/2020
WASHER WHIRLPOOL WTW4850XQ1 Arrived on site for Washer making noise during spin cycle . Found oil leaking from gearcase . Job complete .
Near Taylor, TX 76574
Andy
Job Details: 09/04/2020
DRYER MAYTAG MGDB835DW3 Arrived on site for dryer not drying clothes. Tested and inspected unit and found failed fuse. Removed failed part and replaced with new from truck stock. Tested unit and all operations are normal. No other repairs are needed at this time.
Near Wimberley, TX 78676
Richard
Job Details: 09/04/2020
REFRIGERATOR KITCHENAID KRFC604FSS00 Arrived onsite for the refrigerator leaking water. During testing found that that the FF evaporator drain pan is leaking water possible cracked drain pan or clogged drain line. Complete
Near Jarrell, TX 76537
Cliff
Job Details: 09/04/2020
WASHER GE GCWN5050M0WS Arrived on site to diagnose a washing machine that is not draining. Found drain pump shorted out. Replaced drain pump and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.
Near Dripping Springs, TX 78620
Robert
Job Details: 09/04/2020
REFRIGERATOR WHIRLPOOL KFIV29PCMS02 Arrived on job for complaints of leaking water. Found pan cracked will need pan to complete. ; ordrng 1 W11457241 (PAN)
Near Liberty Hill, TX 78642
Paul
Job Details: 09/04/2020
DISHWASHER WHIRLPOOL WDT790SAYM3 Arrived onsite for a dishwasher that’s not washing or rinsing. Mr was backing out of the driveway when I arrived to pick up their children from school. He had enough time for me to run diagnostics. Mr stated the issue is erratic because sometimes it will wash. I ran the diagnostics cycle and found no stored error codes. I found the pump not starting with voltage to it. I hit the pump and got it to start. The connector was tight. I explained to mr that this was a sign of a bad connection at the motor or a bad motor and the pump and motor would need to be replaced
Near Round Rock, TX 78665
Wesley
Job Details: 09/04/2020
OVEN WHIRLPOOL WOD51EC0HS01 Arrived onsite and found unit operating as designed with no recent error codes. Old code from 2017 about stuck button. Reset unit and tested and found unit operating as designed. Advised customer to call back in in event of repeat symptoms. Called techline 7728729441. Was advised to replace both appliance managers and console at the same time. Office to reschedule. ; ordrng 1 WOD51EC0HS01 (CONTROL)
Near Austin, TX 78717
David S
Job Details: 09/04/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived on site to install previous diagnose parts. I gained access to the main control and I replaced new. I put the unit through a diagnostics cycle. The unit operated as designed. No water leaks detected.
Near Austin, TX 78729
Wesley
Job Details: 09/04/2020
WASHER WHIRLPOOL WTW7000DW4 Arrived onsite and found off balance error only. Cleared and reset and cleaned airtrap. and advised customer on repair. Advised customer on use and care and calibrated. All is now operating as designed.
Near Round Rock, TX 78664
David S
Job Details: 09/04/2020
FREEZER FRIGIDAIRE LFFH20F3QWG "Arrived on site for possible sealed system. I inspected the unit and work area. I gained access to the evaporator and found a good full frost pattern. I reassembled the unit and did a temp test on the unit, I found the unit cooling down to 0 degrees with no issues. I found the drain tube clogged. I cleared the drain tube and ensured it flows freely. No water leaks detected at this time. Job complete."