"Arrived on site for not filling. Upon arrival, ran diagnostics and get F7-E1 single speed wash motor failure. Test unit and motor energizes and buzzes but does not operate. Then get burning smell.Need to replace sump and motor. Ordering sump and motor. Office to reschedule.; ordrng 1 W11416362 (Sump and motor)"

"Arrived on site for unit making too much ice. Upon arrival, found original thermistor to read 1 ohm off range. Proceeded to replace WPW10511923 thermistor. Tested unit and now unit is functioning as designed. No water leaks detected at this time"

"Arrived onsite for washer making screeching noise. I ran the valve cold water and hot water and all sounded fine. When customer set it to quick wash at the start of a spin I heard the screeching. I looked underneath the unit and found the cam to have black marking and the belt to squeak when turning the cam by hand. The cam and belt will need to be replaced which is causing the noise present. Ordering W11239857 Belt and W10721967 Cam. No gearcase oil present. Set to return March 5, 2025. Office to call for a timeframe as customer is in middle of moving. No leaks. No parts installed.; ordrng 1 W11239857 (Belt)"

Arrived on site for unit tripping breaker. Inspected unit and unit power connection everything checked out fine. Turned unit on bake tried to pre heat to 350 degrees breaker tripped less then 2 min. Called tech line Spoke with JoeSr#7741041088 walked me through proper burn off on unit. Put unit in broilnallowed unit to heat up to 350 unit did not trip. The turned bake element on to 450 degree unit held and did not trip. Unit is currently holding at 450 degree customer is gonna allow unit to do tech recommended burn off for 1 hr. Customer will monitor and turn unit off after 1hr. No parts used job completed

"Arrived on site to test unit for scum accumulating on filter, customer stated that mo.d is developing inside agitator, explained to customer that accumulation is soap suds and fabric softener and can be cleaned out with a long brush if a cleaning cycle does not remove it, tested unit found unit running as designed, no leaks detected job complete no parts installed"

"Arrived on site for cooling issue. Ice build up on middle to upper section of evaporator, heater powered on in diagnostic bimetal reading closed. Called tech support per tech support possible unit short cycling in defrost per tech support replaced ui and main control, hanged defrsot setting to basic. W11577938,w11670354SR#7741041291"

"Arrived onsite for unit not cooling properly. Temperature in RC is 37-40 degrees and FC at 15-20 degrees. CheckFC temp and recorded 13 degrees. Checked evaporator and found partial frost pattern. Compressor pulling .7amps. Called techline for assistance, spoke to Glen SR#7741044268. Found signs of low charge. Added r600a refrigerant and monitored. Frost pattern improved and temperature dropped between 0-1 degrees. Tech recommended customer load unit with a case of water to hold temperature while monitoring over 48hrs. 'Danger zone' of food loss in freezer is above 26 degrees. Unit has not exceeded threshold. Customer will monitor. Job complete"

"Arrived on-site to diagnose the issue with the oven not igniting. Tested the unit and found that the control board was sending power to the glow igniter, but the igniter was not responding. Replaced the glow igniter and tested the unit by preheating it to 350?F. The unit functioned properly. Job complete. Part used: W11590294."

Arrived onsite for unit not making ice. I found temps to check good. Maintenance stated the issue was the water was freezing in the filltube to the icemaker and the dispenser would drip water and not stop after use. The valve is not shutting all the way allowing water to escape and cause the freezing in the fill tube. I replaced the valve and no leaks were sighted after turning the water back on. Call complete. Installed W11645245 VALVE.

"Arrived on site for customer complaint of noise issue. Found plastic from pods not dissolving and building up causing motor noises. I removed plasitc and instructed customer to clean unit with dishwasher cleaner. If problem continues, will need new motor."

"Arrived on site to inspect refrigerator not producing ice. Upon further inspection, I checked the temperatures and measured-4 FC and 33 RC. I examined gaskets and found the gaskets to be sealing properly and without issue. I placed the unit into diagnostics and observed E5. I verified that the ice maker had ice in the mold ready to harvest. I ran test 57 and the ice maker harvested. It appears that after the last repair, the unit had frozen the water line and triggered the error. I found that the water line had frozen due to a combination of the heater not being completely insulated, and the refrigerator working harder to get the temperature back to normal after the last service. I applied aluminum tape to secure the water to the tube to prevent the issue from happening again. I cleared the error code by power cycling the unit. No water leaks observed during service."

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Upon entry, i did not find the rotor bolt missing. I removed the rotor bolt and did find where on the rotor. I found the slider outer metal casing missing from the slider. I found no evidence of a gear case leak and found all other parts intact and in good condition. I replaced the rotor and slider and tested the unit. I found the unit working and operating as designed. Call complete. W10734521 and W11260238."

"Arrived onsite to replace previously diagnosed parts. Replaced gearcase, rotor, stator, clutch and slider. Calibrated and tested. Unit is now functioning properly. Job complete"

Arrived on site for unit taking 2 cycles to dry clothes all the way. Upon inspection found heating element not heating to its full potential. Replaced element and tested. Noticed debris in dyer vent customer did inform me they never had vent cleaned out possible air flow restriction. Customer said they will schedule vent cleaning. Unit is functioning properly and as designed to. Parts used 279838 job completed

Arrived onsite for damaged power cord and bad seal used heat gun for seal and installed new power cord(w11625681) tested unit. Seals are good and unit is operating as designed. Job complete nobody available for signature

"ET1CHEXSQ01 Arrived on site for a refrigerator not cooling. On arrival i verified no cool in either compartment i tested with a new start device and capacitor. The compressor tried to start but wouldn't do anything else. Needing a sealed system repair I ordered parts for repair. Compressor, evaporator, uv drier and access valve returning parts just in case needed office to reschedule for client. No water leaks visible from main water supply. ; ordrng 1 2254249 (Evaporator) and 1 W10309988 (Compressor) and 1 Wpw101443759 (Uv drier) and 1 W11506635 (Access valve) and 1 Sealedsystem (Two hour sealed system repair)"

WFW75HEFW0 Arrived on site for a washer tripping breaker. On arrival client said he flipped breaker off the washer didnt flip breaker. I flipped breaker back on and ran diagnostic and found error code F3E1 deleted error code. Client said when the freeze happened in the area that's when he was having issues. I tested in customer mode product works as it's designed no water leaks visible from main water supply. Calling whirlpool safety sr# 7741007958

"Arrived on site for unit not draining. Upon arrival, found drain pump motor running but now draining the water. Proceeded to inspect disposal port and found buildup clogging the water. Cleared all buildup and re tested. Now unit is draining properly. Ran diagnostics and passed with no issues. Unit is functioning as designed. No water leaks detected at this time. No parts needed."

"Arrived on site , steamed evap & IM air chute . Replaced evap fan motor and fz door rails .W11668671,W11603851 Did power reset , ran diagnostics all checked normal. No water leaks detected at time of service . Job complete"

"Arrived on site for inside unit staining. Upon arrival, customer mentioned top section of inner door and bottom section of vent deflector has water stains (picture attached). Customer stated the unit is not staining the dishes. Called techline and spoke with Rich SR#7741042924 and stated the water stains on the top is normal. If water was to drip onto the floor, then there would be an issue. In addition, the water trail stain on the vent is also normal. Explained to customer on what techline advised. Upon closer inspection, found vent gasket slightly warped. Proceeded to replace W11649995 vent and W11545290 bezel. Unit is functioning as designed. No water leaks detected at this time."

Arrived on site for unit not turning on. Upon arrival customer stated unit is turning on. But when he start a load unit stops and pf displays on screen. Checked for error codes f4 e3 air flow restrictions. Looked behind unit to check vent found dryer vent smashed and torn in places. Took pictures of my findings customer is gonna repair dryer vent. As for of display checked voltage coming to unit voltage checked out fine. Unit is heating and tumbling. Called tech line Sr 7741043589 tech line really didn't have a solution for me considering unit is not displaying pf code. Customer will monitor and capture photo or video if happens again

"Arrived on site to inspect refrigerator ice maker not making ice. Upon further inspection, I removed the ice bin to find it full of ice. When I attempted to test the ice maker it failed to test. I attempted several times and cycled power to the unit and retested andmit continued to fail. The tray was full of ice cubes. When I went to remove the ice maker assembly,I found the black/white wire in the harness coming out of the ice maker housing wall had been pinched. I removed the ice maker assembly and replaced the ice maker and re-installed the assembly and tested and ice maker is harvesting and filling with water as designed. I researched the wiring diagram and found the black/white wire goes to the ice maker thermistor. I traced the black/white wire back to the P8-1 to P8-2 connector on the hv control and tested and got 13kohms which would equal a temp readings of approximately 19 degrees and my temp readings in the ice box is approximately 19-21 degrees. I advised the customer of my findings and repairs and recommended they monitor the unit and if they notice the ice maker failing again to contact our office. Unit is operating as designed and no water leaks observed during service, job completed. W11692161"

"Arrived on site for customer complaint of unit not washing, found failed wash motor, I replaced washer motor, unit tested good. Part used w11416362"

"Arrived on site to test unit for acting erratic. Found console changed itself from English to French. Customer stated console will reset itself. Recommend console in stainless, control and oven sensor. No parts replaced at this time. Office to reschedule. ; ordrng 1 W11665787 (Console SS) and 1 W11448962 (Control)"

"Arrived on site to install previously ordered part and continued drying and noise issues. Upon arrival, test motor and is good. Customer states that unit has no longer tripped breaker and that breaker has only tripped once when call was made of noise issue. Found blower wheel had build up on fins. Cleared all build up from wheel. Test unit and is operating without any noise. Ran vent test and is poor for electric dryers. Unit is operating as designed. Job complete."

"Arrived on site to test unit for not working properly, tested unit found shift actuator not disengaging properly causing entire basket to move with agitator, inspected and found failed cam, replaced cam and shift actuator, but shift actuator is still not moving, replaced control and tested, unit is now running as designed no leaks detected job complete installed W11481722, W11513246, W10721967"

"Arrived on site for continued issues with clicking noise. Upon arrival, did all test recommended by techline. Replaced interlocks W11033422. Test unit and is now operating as designed. Job complete"

Arrived on site. Found a defective shelf glass assembly replaced assembly. W11188040

"Arrived on site for cooling issue. Found ice build up on evaporator, ran diagnostic thermistor passed,ran heater test passed heater powered on. Defrosted evaporator replaced thermistor,ui and main control. Wpw10384183,w11518204,w11742389; used 1 Wpw10384183 (Thermistor) from stock"

"Arrived on site for a refrigerator that is not making ice. Inspected unit and work area. I did confirm the customer's complaint and found the ice maker attempting to rotate, but was taking a really long time and was making abnormal noises during operation. It appeared that the ice maker got stuck in several different areas, potentially causing the issue. I replaced the icemaker and tested the unit. I found the unit begin to work and operate as designed. Call complete. W11692161."

Arrived onsite for unit not starting. Disassembled and found thermal fuse OL. Installed thermal fuse(w10909685) tested unit and everything is working as designed. Job complete.

Arrived on site for a refrigerator that is freezing items in the refrigerator section. Inspected unit and work area. The customer advised that the internet will not stop freezing the items in her refrigerator and her water dispenser won't dispsense water. I confirmed the customer's complaint and found everything frozen in her refrigerator including the watered reservoir. I went ahead and replaced the thermostat and defrosted the waterlines. I tested the unit and found the unit working and operating as designed. Call complete. WP2198202.

Arrived onsite for washer with damaged control panel. Upon arrival I found the basket to be damaged and not the panel. Customer stated they washed a load and after they took the clothes out the holes were present. Customer stated they didn't have anything in the washer that would cause this. Ordering W11178227 Basket assm to repair unit. No leaks present. Office to RS. I was able to remove the washplate easily.; ordrng 1 W11178227 (Basket assm)

"Arrived on site to replace previously diagnosed basket and agitator, replaced and tested unit is now running as designed no leaks detected job complete installed W11550891, W11513244"

Arrived on site for washer needing dispenser. On arrival confirmed issue and installed stalled w11524105. Found no leaks and unit it working g as d3signed. Call complete

"Arrived on site to replace previously diagnosed TT motor and door, replaced and tested, unit is now running as designed job complete installed W11590176, W11593571"

"On arrival, verified complaint of unit, making intermittent tapping sounds add power failures, causing no lights or cooling to happen. on visual inspection of the unit. I found no signs of excess moisture or frost build up on R. CE vap Delhi drawer board is good Delhi. Drawer harness is good. Evap harness for RC section is not corroded. Drip PAN is good inspection of the R. C ice maker shows gapping, where it connects to the liner in the rear reseated. The ice maker housing spoke to service and was instructed to replace both the led and the main control boards. Replaced, both found further noise is resonance coming from the condenser coil tubing. Added zip ties and adjusted tubing to reduce vibration job complete, the unit is working as designed installed wpw10675033 and w10804160"

Arrived on site to test dryer for not starting. Found door switch was broken. Replaced switch(WPW10237959) and unit is now working as designed. Customer stated she was having issues with washer as well. Advised warranty would need to be contacted for dispatch. Job complete.

"Arrived on site and installed new main harness to resolve burnt harness. Customer provided a new power cord as well. Removed old harness and replaced with new, and attached power cable. Tested unit and ran cooktop and oven both. Verified no issues present. Unit working as designed. Parts used - W11761836."

"Arrived on site for an ice machine that is not making ice. Inspected unit and work area. The customer advised that the unit makes too much ice and will not stop. They also had concerns over the filter and valve. I looked at the ice inside of the ice container and found adequate sized ice cubes. I did replace the benthermister and wants the unit harvested, i ran the internet through an auto test. I found minimum water pressure coming through the water dispenser with the filter inserted. I removed the filter and fou d no change in water pressure, indicating a bad inlet valve. I replaced the inlet valve and tested the unit. The unit began to work and operate as designed. Call complete. W10897719 and WPW10511923."

"On arrival verified complaint of unit, not dispensing water correctly on inspection, found low flow of water, further inspection found that the water filter had black debris quick pics. Advised customer of the need for a new filter. Verify that the reservoir and filter housing do not have debris job complete.No parts installed"

"Arrived on site. Powered unit on compressor not powering on diagnosed a defective compressor,replaced the compressor and drier,vacuumed system down unit kept vacuum recharged system to manufacturer spec powered unit on checked low side pressure good. W116355510,wpw10143759,w1056635"

"Arrived on site to follow up on washer with multiple failures present. I removed and installed the following at the same time - UI, UI Harness, Control, Power Cord, Line Filter, Lower Harness. After previous visit control / UI were both non functional and a previous contr"

Arrived onsite for unit with restricted water flow. Determined cause to be filter. Replaced filter with customer stock which resolved the issue. Unit is now operating as designed. No parts.

"Arrived on site for DW not completing cycle. Upon arrival, ran diagnostics and get error code F4-E3 wash motor not operating. Test unit and confirmed unit fills but does not wash. Replaced sump and motor W11613479. Test unit and is operating as designed. No leaks present at this time. Job complete"

"Arrived on site to replace previously diagnosed console, replaced and inspected under unit, found no issues, unit is running as designed, advised customer to monitor and get unit connected to Wi-Fi, at this time job complete installed W11478526"

Arrived on site for lid not latching . Found strike broken . Replaced strike W11457841. Lid is latching properly . No other issues found . No water leaks detected at time of service. Job complete

"Arrived on site for ice build up. Removed evaporator cover found ice build up on middle to upper section,heater defraoting bottom section correctly,ran defrsot heater passed heater powered on ran thermistor test passed. Defrosted middle and upper section,replaced evaporator fan,ui and main control. W11608967,w11620204,w11396715"

"Arrived on site to replace the console. Replaced the console and tested the unit, which functioned properly. Preheated the oven to 350? with no issues. Job complete. W11659261"

"Arrived on site for microwave not heating properly. Upon arrival, ran cup of water starting at 73F and heated correctly on 3 different times running it more than 10 times. At 1 minute, heated to average 120F, 1:30 heated average of 140F and 2 minutes heated average of 165F. Used the popcorn setting and found some kernels not popped. Unit cook power is set to 100%. Called techline and spoke with Drew SR#7741035222 and stated unit is operating as designed and there is no other setting to the adjust the heat and cook time. Unit is functioning as designed per manufacturer findings. No parts replaced"

Arrived on site for soap dispenser not opening. Upon arrival ran diagnostics checked for error codes no error codes currently. Ran test cycle found door dispenser is in fact not opening during cycle. Replaced soap dispenser and ran test cycle again. Soap dispenser engaged and opened during cycle. Unit is functioning properly and as designed to. No leaks present at this time job completed. Parts used w11412300

"Arrived on site to test unit for water accumulating in unit when not in use, tested and found fill value weeping, will need valve to fix issue, ordering value rescheduled for 4/5 no parts installed ; ordrng 1 W11684258 (Fill valve)"

"Arrived on-site to inspect the oven for ignition issues. Tested the unit and heard the igniter clicking but the oven did not ignite. Opened the bottom warming drawer and found that metal cookware was stacked too high. Started the oven with the drawer open, and the oven ignited immediately. Informed the customer not to overfill the warming drawer, as the metal cookware can create a short on the igniter connection at the bottom rear. Removed the cookware from the drawer, restarted the unit, and confirmed the oven reheated correctly. Job complete. No parts used."

"Arrived on site with parts for oven. Customer was not home, let me in through garage. Removed oven from wall. Removed all panels. Replaced high voltage wiring. Reassembled and put back in wall. Verified operarion. Call complete."

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the gearcase, cam, actuator, capacitor, motor, belt, pulley shield, washplate and basket hub. Once I had all parts replaced, I calibrated the unit and then tested in diagnostics. I found the hot and cold valves are slowly filling with water. The unit completed testing. I advised the customer of my repairs and findings. I am ordering the hot and cold valves and scheduled return service for 03/04/25. RETURNING TECH TO REPLACE BOTH VALVES. No water leaks observed during service. Made recommendations for use and care, as well as, detergent use.; ordrng 1 W11168743 (Hot valve) and 1 W11168740 (Cold valve)"

WTW4850HW2 Arrived on site for a washer not finishing cycles. On arrival verified issue ran diagnostic F7E1 was the only error code I cleared it. And I inspected under the washer I found the splutch assm was defective I replaced the splutch assm and the shift actuator no oil leaks from gear case. I calibrated product and tested in customer mode product works as it's designed no water leaks visible from main water supply.

"Arrived on site to inspect the unit for a heating issue. Turned the unit on to heat for 30 seconds and observed a loud noise while it was operating. Tested the unit further and found a faulty high voltage magnetron, capacitor, and diode. All three parts will be ordered. Will reschedule for Friday 3/7 per customers request. ; ordrng 1 W10850446 (Capacitor) and 1 W11256462 (Diode) and 1 W10818686 (Magnetron)"

WDT550SAPW0 Arrived on site for a dishwasher with h20. On arrival verified issue ran diagnostic and found F8E1 and F1E5 cleared error codes and ran it in customer mode on quick wash and sure enough the H20 showed up and error code f8e1 came back up . I tested water valve and it has failed . I replaced water valve and I had to use a clamp I had on hand one was not sent with me. I tested again in customer mode no issues no errors came up and h20 did not come back. Product works as it's designed no water leaks visible from main water supply.

"Arrived on site to diagnose dryer with panel not powering on. Customer showed me unit takes a couple seconds to wake up, and power might have to be pressed several times. Advised this is normal / consistent with the consoles on these front load / stackable units, since it takes a few seconds to 'wake up'. Checked for errors and found none present. No parts replaced. Unit working as designed."

"Arrived on site to install previously ordered parts. Upon arrival, customer gave his feed back of testing unit until I returned. Food in RC did not freeze after keeping food away from diffuser vent. Also filter housing did not make noise having filter removed. I replaced filter housing W11172791. Test unit and is operating as designed. No leaks present. Job complete"

Arrived onsite for unit making noise. I confirmed as odd noise present from the front. I found the front rollers to be causing the noise. I used the repair kit and tested the unit. Unit now operates and sounds as designed. Call complete. Installed 4392067 Repair kit.

Arrived onsite for dryer making noise. I ran the dryer and found the unit to be sounding as designed. I didn't hear any noise that the unit wouldn't be making. Unit operates and sounds as designed. Call complete. No parts installed.

Arrived onsite for dryer making noise. I confirmed noise was present. I checked the inside of the dryer and found the idler pulley needed to be adjusted. I adjusted the idler pulley and belt and noise is no longer present. Unit now operates and sounds as designed. Call complete. No parts installed.

Arrived onsite for dryer with control lock light on. I confirmed the light was on and would not turn off even after activating the control lock option. The panel led is stuck and needs to be replaced. I replaced the panel and unit now operates as designed and leads light up as designed. Call complete. Installed W11378949 CONTROL PANEL.

"Arrived on site to test unit for not heating in oven, found failed igniter, replaced and tested unit is now running as designed no leaks detected job complete installed W11176454"

Arrived on site to install previously diagnosed part. Inspected unit and work area. I replaced the external drain pump in tested the unit. The unit began to work and operate as designed with no leaks present during operation with the unit out. I pushed the unit back and the unit continued forward with the cycle. Call complete. W11539855.

"Arrived on site to replace previously diagnosed parts. Upon arrival replaced gear case (W11393685), slider (W10734521), clutch (W10754448), rotor (W10915701) and wash plate (W10902814). Ran a diagnostic cycle, all components are properly engaging . Ran a calibration cycle successfully. Unit is now running as designed, no leaks detected, job complete."

"Arrived onsite for a dishwasher that is not turning on and won't dry dishes. Inspected unit and work area. The customer stated that the control panel will turn on, but the cycle selections button will not work, causing the machine not to turn on. They also advised that since this happened, the unit will n9t dry dishes either. I confirmed the customers complaint and found the control had failed. I replaced the control and ran the unit through an auto test cycle, testing all the components of the dishwasher. I found the unit working and operating as designed with the heater kicking on at the end of the cycle. The unit is working and operating as designed. Call complete. W11683480."

Arrived on site for dishwasher leaking. Small droplets appear at bottom of door in center. No errors stored in diagnsotics. Removed door panel. No leaks from components. Signs of water coming over from under the door. Found water comes from center under door. Inspected and found bottom door seal is torn and allowing water to leak from under door. Ordering parts needed. Reset for Mon am. ; ordrng 1 W11664713 (Door seal/ bottom)

"Arrived on site to test unit for burning smell. Upon arrival customer stated unit started to smell like a plastic electric burn smell. Removed back panel and inspected harness, found no damage on the backside. Gained access to control area and found relay and harness connection has been melted and burned. Unit will require a new control and harness to fix issue. Contacted SAFETY to document SR#7740992546, per SAFETY will order both parts for return visit. No parts installed, rescheduled for 03/03.; ordrng 1 W11728016 (Control) and 1 W11591405 (Harness)"

WED70HEBW0 Arrived on site for a dryer making nosies. On arrival verified issue took dryer apart and I found all four rollers were in bad shape. I replaced parts using repair kit. I tested product it works as its designed no more nosies.

"Arrived on site to install previously diagnosed and ordered parts. Due to the inlet valve failure and the right RC doormgasket being torn, I removed and replaced both parts and tested. Unit is operating as designed. I cycled power at the breaker to reset the controls. No water leaks observed during service, job completed. W10917313, W11567335"

"Arrived on site for unit not cooling. Upon arrival, found both compartments barely cooling. Proceeded to check diagnostics and found evaporator fan motor not running on test 3. Proceeded to replace W11224256 control and still same issue. Confirmed 120v is present to motor. Ordering W11578030 evap fan motor. No water leaks detected at this time. Customer agreed to reschedule Mar 5th; ordrng 1 W11578030 (Evap fan motor)"

"Arrived on site to inspect dryer, not heating. Upon further inpsection, the customer informed me that the dryer doesn't always dry on the sensing cycles. cheched the incoming voltage and found the voltage to be good at the terminal block. I tested the dryer and found the operating temperatures to be good. All sensing cycles are testing and operating as designed. I ran an airflow test and found that the dryer has good airflow. I advised the customer No parts installed"

Arrived on site for system information not matching. Entered diagnsotics. Switch model information. Verified operation. Assited customer with connecting to wifi. Call complete. No parts.

"Arrived onsite for ice fill splatter causing fill cup to freeze and cause leaking into bin which clumps ice. Installed splatter shield on spout using mastic. Advised customer on repair. 4318168; ordrng 1 4318168 (Mastic REPLENISH WP), used 1 4318168 ( Mastic) from stock"

"Arrived on site to inspect washer not spinning. Upon further inspection, the customer provided a video of the display flashing which after researching error codes, I found the code to be F0E9-off balance pause. I found the load inside the unit appearing to be too heavy and off balanced as the left side (thick sheets) was heavier than the right (blanket). Customer removed the items and I performed a diagnostics test with no error codes showing and the unit operated as designed. Customer advised that they found a small puddle of water on the back left side of the unit and I foud the hot water hose leaking water (photo). I tightened the hose and then performed a calibration on the unit and then retested and the unit continues to operate as designed. I made recommendations for use and care and then contacted techline and spoke to Chris. I advised of the complaint, my findings and my tests performed. Chris advised to not replace anything parts since the unit is operating as designed and no error codes present and provided SR#7741038702. I provided the SR number to my customer. No water leaks observed at the end of service, job completed."

Arrived on site for squeal or squeaking noise in dryer . Ran dryer and couldn't duplicate noise . Opened up unit and didn't see any rubbing marks. No signs of any failures or wear on parts . Replaced rollers and pulley and belt from repair kit as preventive measure 4392065. No lint build up. Did advised ise to record noise if it occurs again . Job complete

"Arrived on site to inspect microwave making noise. Upon further inspection, I found that the sound was coming from the vent flap engaging. Upon further inpection, I also found that the diode was appearing a bit discolored could be from just the build up of oil and grease. I replaced the diode due to this observation. The machine is now operating as designed. W11702872"

"Arrived on site for dishwasher showing error. Water leaking from the bottom. Found f9e2, f8e4, fae2, f7e1, f3e1. Cleared codes and ran diagnostics. All components pass test. No leaks. Removed door. So signs of leak inside door. Normal blinking on remote. Ran another diagnsotics with door off and all passed. Gasket appears warped on left side. Suspect unit did not close properly and leaked unto drain pan. 15 min on normal run time with no dishes shows no leaks. Ordering gasket. Reset for ; ordrng 1 W11483553 (Gasket)"

Arrived onsite for unit not heating. Found model number needed to be updated. Checked thermal fuse and both elements are good. Found control not sending voltage to elements. Control on hand was for different model number. Need to reorder parts for new model number. Updated model number. Need to order control board. Set to return Tuesday March 4th.; ordrng 1 W11448962 (Control)

"Arrived on site to test unit for flashing lights. Upon arrival customer stated unit stopped mid cycle and would not drain. Put into drain and spin cycle and still would not drain. Verified issue, inspected harness and found broken drain pump wire. Repaired broken wire with a butt splice and secured harness to prevent further damage. Applied power to the unit and started a drain and spin, drain pump engaged and removed all water in the tub. Started a diagnostic cycle, all components are properly engaging and unit is now running as designed, no leaks detected, no parts installed, job complete."

Arrived on site for detergent door not opening. Ran diagnostics checked for error codes none error codes present at this time. Ran test cycle twice with soap despenser door closed. Both times unit called for soap door opened customer witnessed both times dispenser door opened during cycle. Unit is functioning properly and as designed to. No parts used job completed. Informed customer to make sure nothing inside blocking dispenser during use

"Arrived on site to test unit for not filling with enough water. Upon arrival ran a diagnostic cycle, found fill valve is opening and closing properly, does not sound restricted or low pressure. Started a normal cycle with deep water wash selected, unit filled with adequate amount of water. Suspecting tenant may be over loading the unit, causing the water to not submerge the clothes on top. Replaced control (W11607637) as precautionary and advised maintenance to let tenant know that the maximum load sizes is 40% of the basket. If overloaded, top clothes will not submerge and will not wash. Unit is running as designed, no leaks detected, job complete."

Arrived onsite and repaired washer with leak replacing the tub assembly. Advised customer on repair. Unit is now operating as designed. Advised customer on repair. W11550886

Arrived onsite for damaged rc door replaced rc door with new door is damaged outer outside of the box reodering Lw11258450. Customer not available to sign Office to reschedule when part is available ; ordrng 1 Lw11258450 (Rc door)

"Arrived on site to inspect washer not draining or spinning. Upon further inspection, I found the panel display flashing error code F9E1-long drain. Customer had already drained the water from the unit. I tilted the unit back and inspected the lower harness to the drain pump and found the blue wire broken. I removed and replaced the lower main harness and calibrated. Unit failed to calibrated and display was flashing error code F3E2-pressure system failure. I removed and replaced the main control and re-calibrated the unit. Tested in diagnostics and unit is operating as designed. No water leaks observed during service, job completed. W11643701, W11513246"

"Arrived on site for washer not filling properly. Ran diagnostics, no merror codes . Did find small amount traces of oil on cabinet. Ordering gearcase . Nomwater leaks detected at time of service. No parts installed . Set return for 3/3; ordrng 1 W11449841 (Gearcase) and 1 W10902814 (Wash plate)"

Arrived on site to test unit for rattling noise. Found damper was struggling to open. Replaced diffuser assembly(W11236851) and unit now working as designed. Job complete.

"Arrived on site for unit not completing cycle. Upon arrival, ran test cycle and found wash motor running but bottom spray arm will not move. Removed bottom spray arm and found debris clogged on the nozzles. Removed all debris and re tested. Ran diagnostics and passed with no issues. Unit is functioning as designed. No water leaks detected at this time. No parts needed"

"Arrived on site to test unit for loud noise, tested unit found ice maker fill tube leaking, installed fill tube extension and added some sealant to keep it in place, unit is now running as designed, no leaks detected job complete installed WPW10496649"

Arrived on site to test unit for not washing properly. Found error f7e6(motor fault). Inspected unit and found cam peice that connects to shift actuator was upside down preventing proper shifting. Replaced cam(W10721967) from truck stock. Unit now working as designed. Job complete.

Arrived on site for unit not agitating. Ran diagnostics checked for error codes f8 e6 error code hazard water. Noticed customer hot and cold water supply lines not on correct inlet made adjustments. Ran test cycle unit did agitat looked underneath to inspect everything checked out fine. No leaks present at this time. No parts used job completed

Arrived on site to repair leaking sump and motor assembly. Made repair and tested unit is now functioning properly and as designed. No leaks present at this time job completed

On arrival verified complaint of unit door not locking and not starting cycle confirmed matching error code replaced. Door lock and ran normal cycle and confirmed unit is now functioning correctly.Job complete installed w11565030

WRF767SDHV04 Arrived on site from previous visit to install part. On arrival I installed icemaker and tested product works as it's designed no water leaks visible from main water supply.

"Arrived on site for fridge making rattling noise . Found water leaking from fill chute when IM is filling and getting on evap fan . Installed fill tube extension and used pemagum to seal around assembly WPW10496649,212643. Unit is no longer splashing or leaking from fill tube . Unit is dispensing ice and water properly . No water leaks detected at time of service. Maintenance not on hand to sign ticket. Job complete"

"549 apt **** Arrived on site for fridge making rattling noise . Found water leaking from fill chute when IM is filling and getting on evap fan . Installed fill tube extension and used pemagum to seal around assembly WPW10496649,212643. Unit is no longer splashing or leaking from fill tube . Unit is dispensing ice and water properly . No water leaks detected at time of service. Maintenance not on hand to sign ticket. Job complete"

Arrived on site to install previously diagnosed and ordered parts. I replaced the 3 valves and tested for gas leaks. No gas leaks observed during service. The unit is now operating as designed. W11703063 W11703063 W11702872

"Arrived on site for unit displaying error code. Upon arrival, entered diagnostics and found F9E1 no drain. Cleared code. Continued to check disposal and found knockout plug not removed (picture attached). Removed plug and ran diagnostics and passed with no issues. Unit is functioning as designed. No water leaks detected at this time. No parts needed. No one available to sign. Spec home"