Service History 407

Near Temple, TX 76502
Tyler
Job Details: 12/21/2020
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Arrived on site for refrigerator that randomly shut down and reboot every so often. the customer upon arrival they stated that the fridge would reboot as far back as March and it took three months from the first incident and then after three months it started happening every couple weeks until about a week before diagnosing and then it would happen every couple days. Upon further inspection the unit in inner diagnostics I could not find a verify any sort of software failures but I did unplug and replug in the unit immediately found that the UI display and all the lights and the rest of the unit would not immediately kick on as they were intended to and then verify that the outlet was given 120 V and was able to determine that the power supply board had failed and would occasionally overheat and shut down and in the process of the past couple months of the unit turning off and turning back on it also took out the UI board on the front of the unit afte
Near Lorena, TX 76655
Jonathan M
Job Details: 12/21/2020
DISHWASHER WHIRLPOOL KDTM804KBS0 "Arrived on site for a dishwasher that’s making a weird sound and it’s not washing dishes properly. Inspected unit and work area. Attempted to place unit and service diagnostics and found unit not going into diagnostics. Attempted to place unit in a drain and unit drained out properly. Tried to enter a service diagnostic several times and was unable to. Ran unit through a normal wash cycle and found spray arms not spring. Tested resistance through the diverter and found the diverter out of range showing 2.91 k Ohm’s. Spoke to DW and was advised to order the pump and motor and control in case if one killed the other. Ordering parts in office will need to reschedule with customer due to out of stock, PSP, and ex-parts. In the meantime the customer is extremely unhappy and is going to attempt to have the unit replaced by his builder. I advised him to give us a call if the unit is replaced.; ordrng 1 W11410061 (CONTROL) and 1 W11416362 (PUMP AND MOTOR)"
Near Waco, TX 76704
Jonathan M
Job Details: 12/21/2020
DRYER WHIRLPOOL WED4815EW1 Arrived on site for a dryer that’s not heating and the time cycles are ending. Inspected unit and work area. Removed terminal block cover and found terminal block blown causing power issues with the L2 supply. Replaced terminal block and spliced new L2 connector onto the L2 line. Tested unit and unit is working as designed. Found that customer is under manufacturer warranty. Found serial number off causing issues with warranty coverage. Call complete.
Near Temple, TX 76502
Jonathan M
Job Details: 12/21/2020
ICE MACHINE KITCHENAID KUIX505ESS Arrived on site for a nice machine that’s making thin ice. Inspected unit and work area. Found unit making proper size ice cubes on the ice been completely full. Customer advised that she had hesitated about calling in for service repair because it wasn’t all the ice cubes it’s just some of the ice cubes were a little shorter than others and wanted to know if that was normal. The unit was already in a nice making cycle and I noticed a thick sheet of ice on the refrigerant plate. I advised her that it is normal to have varying sizes of ice cubes just due to the fact that the refrigerant plate cools more in certain areas where the refridgerant lines run through. I advised her to have a little bit of variance in size is normal. I did notice that her unit was telling her her filter needed to be replaced. I advised her that that could also be playing a part as to the size of her ice. Customer had another filter for me to replace. Tested unit in a normal cy
Near Waco, TX 76710
Jonathan M
Job Details: 12/21/2020
REFRIGERATOR WHIRLPOOL WRX735SDHW00 Arrived on site to install previously diagnosed park. Inspected unit and work area. Replaced light module in the refrigerator section and tested unit. Unit is now working as designed. Call complete.
Near Waco, TX 76710
Jonathan M
Job Details: 12/21/2020
WASHER FRIGIDAIRE FAFS4073NA0
Near Bellmead, TX 76705
Jonathan M
Job Details: 12/21/2020
WASHER MAYTAG MVWB765FW4 Arrived on site for a unit that is grinding. Inspected unit and work area. Customer advised that she’s just hearing certain sounds that she’s never heard before and just wanted to make sure the unit is working properly. Lift it up unit and found rotor screw not completely tight and loose. Did not find any damage done to the rotor or stator. Tightened the screw and tested unit. Ran unit through an auto test and found unit working as designed did find change in between her agitator causing a somewhat grinding sound. Ran unit through a high speed spin and could not replicate issue. Advise customer to throw in Clothes for a wash cycle. Customer ran through a load of bedding. Ran unit through the wash cycle and customer advised that she heard the sound during the agitation. Found coins in between the agitator and basket. Removed coins and tested unit. Unit ran as designed. Ran unit through drain and spin and unit is working as designed. Advise customer that her loo
Near Waco, TX 76710
Jonathan M
Job Details: 12/21/2020
DRYER WHIRLPOOL WED8500DC3 Arrived on site for a dryer that’s not heating properly or drying clothes. Inspected in and work area. Placed unit and service diagnostics and found an F2 E1 (UI stuck key) and F4 E3 (restricted airflow) error codes. Ran unit through auto test and found proper voltage readings on the control panel. Use the vent test kit to confirm airflow restriction and found airflow was bad for all dryers. Removed the vent hose off the wall and ran in the again advised that it was good for all dryers. I advise the customer to clean out their vents going through the wall and to change out the vent hose due to the vent hose kinking and restricting air flow. Unit is working as designed. Call complete.
Near Robinson, TX 76706
Jonathan M
Job Details: 12/21/2020
MICROWAVE WHIRLPOOL WMH31017HS6 Arrived on site for a microwave that won’t turn off the lower light. Inspected unit and work area. Customer showed me the board that he used when he replaced the lightbulb and it turned out to be the right one. Found unit sending voltage to the lightbulb regardless of what setting it was in. Replaced control and tested unit. Unit is now working as designed. Call complete.
Near Austin, TX 78753
Scott
Job Details: 12/21/2020
DRYER MAYTAG MEDB855DC4 "Arrived on site for no heat dryer . Found high limit thermostat had failed . Replaced fuse . Didn’t find any air flow restriction air flow tester . Ran temp check , checked normal . No lint build up at time of service. Job complete"
Near Killeen, TX 76542
Al
Job Details: 12/21/2020
DRYER WHIRLPOOL WED4815EW1 Arrived to inspect dryer unusual noises.Confirmed the complaint and added a pad and replaced the repair kit itemsUnit now works properly without the noises.Customer satisfied Job completed
Near Copperas Cove, TX 76522
Al
Job Details: 12/21/2020
MICROWAVE GE JVM1650CB004 "Arrived to inspect microwave powering on by itself.Customer also advised the frozen food will scroll across the display , but will not allow her to select anything on the keypad.Determined the issues are with the control panel and not within the switches, after researching part
Near Copperas Cove, TX 76522
Al
Job Details: 12/21/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived to install stops.Also leveled the unit due to leaking.Tested the unit and unit tested properly without any leaks.Job completed
Near Killeen, TX 76548
Al
Job Details: 12/21/2020
DRYER GE DCVH640EJ0WW Arrived to install previously ordered part.Replaced the start button.Unit now works.Job completed
Near Temple, TX 76502
Jonathan M
Job Details: 12/21/2020
DRYER WHIRLPOOL WED9150WW1 Arrived on site for a dryer that would not start a cycle. Inspected unit and work area. Tested door switch and found door switch operational. Ran unit through diagnostic mode and found the motor not turning. Tested resistance through the door switch and through the control and found unit within range. Tested resistance down through the motor and found an open line somewhere. Removed bottom toe plate and tested fuse. Found thermal fuse blown. Replaced thermal fuse with a thermal fuse out of my truck stock. Tested unit and unit is now working as designed. Call complete.
Near Cedar Park, TX 78613
David S
Job Details: 12/21/2020
MICROWAVE GE JE1590SH02
Near Austin, TX 78747
Jacob
Job Details: 12/21/2020
RANGE WHIRLPOOL WFE525S0JS0 Arrived onsite for unit having damage. Looked at panel. Saw damage to unit. Replaced panel. No issues at this time. Job complete
Near Austin, TX 78729
David Z
Job Details: 12/21/2020
WASHER WHIRLPOOL MVWX655DW2 "Arrived on site to follow up on mid Spenser drawer that constantly has the float for the detergent being bent and pushed off its seat. Replaced the housing for the drawer, only thing that can be doing this is heat warping pushing it off and bending it. Ordering new drawer to ship direct to customer. All is now working as designed, no water leaks found. Unit already registered in warranty. Call complete.; ordrng 1 W11127356D2C (drawer D2C)"
Near McGregor, TX 76657
Jonathan M
Job Details: 12/21/2020
DISHWASHER WHIRLPOOL WDF330PAHS2 Arrived on site for a dishwasher that’s not heating. Inspected unit and work area. Replaced unit and service diagnostics and found an F7 E1 (no heat) error code. Ran unit through auto test and unit ran as designed. In a heated at the end of the cycle. Advised customer due to an oversize issue inside the unit that it was probably due to the float switch being open after the RINSE cycle. They both said that that would cause the unit to Heat any further. Went over user care guide as well as dishwasher techniques and call complete.
Near San Marcos, TX 78666
Noah D
Job Details: 12/21/2020
DISHWASHER MAYTAG MDB4949SHZ1 "Arrived on site to inspect dishwasher for not operating, upon inspection found the console non responsive, replaced console and found the display came back, all functions worked correctly. Complete"
Near Georgetown, TX 78633
Lou
Job Details: 12/21/2020
REFRIGERATOR WHIRLPOOL KRFF707ESS01 "Arrived on site to inspect refrigerator ice maker not making ice. Upon further inspection, customer advised that the unit is keeping food cold lie it’s supposed to and dispensing water from the dispenser, but not making ice. I placed the unit in diagnostics and tested the ice maker. In test 56 I found no error codes. Tested in #57 and the IM harvested. Tested the fill tube in #45 and found no water getting to the IM but I could hear the valve humming. I tested voltage to the ice maker heater and got 124V. Checked ohms and found the heater open. I remove the ice maker housing and found the fill tube heater shortedI am ordering the fill tube heater and CNOTE-LSO PER CUSTOMER REQUEST and office to schedule return service. No water leaks observed during service.; ordrng 1 CNOTE (LSO PER CUSTOMER REQUEST) and 1 W11087201 (heater)"
Near New Braunfels, TX 78132
Noah D
Job Details: 12/21/2020
RANGE JENN-AIR JDRP548HL00 "Arrived on site to inspect oven for loud fan noises, upon inspection found the Right blower fan Fins have been bent. Replaced blower and checked for functions. All functions work correctly. Complete"
Near Kyle, TX 78640
Leonardo
Job Details: 12/21/2020
MICROWAVE WHIRLPOOL WMH53521HZ4 Arrived on site to test unit for light not turning off. Test unit and found bad control board ordering new control board office to reschedule. ; ordrng 1 W11182110 (CONTROL BOARD )
Near Austin, TX 78703
Luis
Job Details: 12/21/2020
REFRIGERATOR KITCHENAID KSSC42QVS02 "Arrived on site for cooling,beeping noise and ice build up. Found ice door not sealing to liner,power cycled unit control powered itself on and off,diagnosed unit will need updated control kit,ice door and motor. Installed updated control kit,replaced ice door and motor. Powered unit on tested control and ice door and motor. ; used 1 WPW10546285 (Motor), and 1 WP2180353 (Ice door) from stock"
Near Austin, TX 78748
Robert
Job Details: 12/21/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived on job to replace previously diagnosed part. After replacement test operation. No leaks detected at time of service
Near Georgetown, TX 78633
Lou
Job Details: 12/21/2020
MICROWAVE WHIRLPOOL WMH32519CS1 "Arrived on site to inspect microwave venting issues. Upon further inspection, customer pointed out where grease was building up on the cabinets above the microwave and advised that while cooking, she had the microwave hood vent on and found that smoke was blowing out from the top front of the microwave and set the fire alarm off. I tested the vent hood fan and found a lot of air was blowing out the front. While the fan was on, I checked the damper outside and found it opened. As I was removing the vent cover, I found the right side taping not secured and air leaking and also the top of the vent was not taped securely and was leaking air. I removed the vent cover and found that the microwave damper wasn’t sealed off and air was escaping between the microwave and cabinet and flowing to the front of the unit (photos). I contacted the office (DW) to discuss correcting the issue and was advised not to due to it being an installation issue. I advised the cust
Near Austin, TX 78756
Scott
Job Details: 12/21/2020
DISHWASHER KITCHENAID KDTE234GPS0 Arrived on site for washer not starting . Found one of the keys buttons not responding . Ran diagnostics got UI error code . Replaced UI key pad. Reran diagnostics all checked normal. No water leaks detected at time of service. Job complete .
Near Round Rock, TX 78665
Jimmy J.
Job Details: 12/21/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived on site for Failing to properly drain. Placed in diagnostics and F8E2 (drain pump) error code came on. Ran diagnostics and when drain pump cycle came on you could hear the drain pump struggling. Removed the drain pump and found a small piece of porcelain lodged inside the impeller. Installed new drain pump and sent into diagnostics again. This time pump drained as designed. No leaks detected. Job completed.
Near Austin, TX 78747
Leonardo
Job Details: 12/18/2020
RANGE WHIRLPOOL WFE525S0JS0 Arrived on site to test unit for damaged panel. Found damaged panel replaced panel test unit and unit test good job complete.
Near Bastrop, TX 78602
Andy
Job Details: 12/18/2020
DRYER MAYTAG MEDC465HW0 Arrived on site for dryer not heating. Tested and inspected unit and found failed fuse. Removed failed part and replaced with new. Also found cord issues. Customer stated they will buy cord and get someone qualified to install. No other repairs are needed at this time.
Near Hutto, TX 78634
Andy
Job Details: 12/18/2020
DISHWASHER WHIRLPOOL WDTA50SAKZ0 Arrived on site for dishwasher spray arm issues. Tested and inspected unit and found failed retainer for top spray arm. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Copperas Cove, TX 76522
Al
Job Details: 12/18/2020
REFRIGERATOR MAYTAG MFI2269DRM00 Arrived to inspect inspect refrigerator not dispensing water properly or making ice.I checked temperatures in both compartment and temperatures were 0 and 38.Discovered the issues are with the aged filter.
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 12/18/2020
DISHWASHER KITCHENAID KUDE20IXSS4 Arrived on site to diagnose a dishwasher that is leaking. Found door gasket not sealing properly. Door gasket will need to be replaced to complete repairs.; ordrng 1 W11177741 (gasket)
Near Round Rock, TX 78681
Kayman
Job Details: 12/18/2020
DRYER WHIRLPOOL LDR3822PQ3 Arrived onsite for dryer that just buzzes when the start button is pressed. Upon inspection I found the drum around the edge had been rubbing against something and scraped off all of the paint around the edge and it is chipping and flaking. I tested continuity at the element and it tested good. I inspected the drive motor and found that 1 of the windings was broken. The unit will need a drive motor and drum for repair. Ordering drum (3391834) returning with the drive motor (W10396037) control (WPW10476828) element (WP3403591) just in case. I left the unit disassembled for a quicker repair process on return visit. Timer screws in timer front panel screws in front panel and the rest are on the counte. ; ordrng 1 3391834 (drum) and 1 WP3403591 (element) and 1 WPW10476828 (cntrl-elec)
Near Wimberley, TX 78676
Andrew
Job Details: 12/18/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ05 Arrived on site to test unit for doors misaligned. Lowered right side door to customers preference. The way the bushing is designed once it opens past a certain point it opens fully and hits her pantry door.
Near Georgetown, TX 78633
Kayman
Job Details: 12/18/2020
MICROWAVE KITCHENAID KHMC1857BSS1 "Arrived onsite for microwave with vent fan issue. Upon inspection I found the fan would only turn onto high setting and medium high. I found that when trying to cook in the microwave the vent fan doesn’t come on at all. I accessed and tested voltage to the control and found that the control is getting proper voltage. I am ordering Control (WPW10250589) for repair and returning with motor capacitor (W11405831) & fan (W10738422 ). The micro control is still in warranty. Requesting KY return. ; ordrng 1 W10738422 (motor-fan) and 1 W11405831 (MOTOR CAPACITOR ) and 1 WPW10250589 (cntrl-elec)"
Near Austin, TX 78731
David Z
Job Details: 12/18/2020
WASHER MAYTAG MVWP575GW0 Arrived on site to install motor to replace rusted motor. Replaced motor and also found tub ring dislodged. Reseated tub ring and calibrated unit. Fully passed diagnostic cycle and I found no further issues present. All is working as designed. Call complete.
Near Kyle, TX 78640
Richard
Job Details: 12/18/2020
RANGE GE JGBS07PEH1WW Arrived onsite for the RF burner not working. Installed new switch and the igniter stays on all the time. . ; ordrng 1 Partsresearch (For original switch for RF burner)
Near Round Rock, TX 78665
Wesley
Job Details: 12/18/2020
MICROWAVE WHIRLPOOL WMH31017HS4 Arrived onsite for unit tripping breaker. Found unit operating as designed after adjustment of interlocks verifying switches are good. However turntable runs when door is open. Ordering control to repair. ; ordrng 1 W10892389 (cntrl-elec)
Near Kyle, TX 78640
Leonardo
Job Details: 12/18/2020
DISHWASHER WHIRLPOOL GU2300XTVB0 Arrived on site to test unit for no power. Test unit as found opensd bi-metal and bad control. Ordering new control and bi-metal office to reschedule. ; ordrng 1 W10258275 (BI-METAL) and 1 WPW10285179 (CONTROL BOARD )
Near Spicewood, TX 78669
Jacob
Job Details: 12/18/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 Arrived onsite for the left door not closing correctly to allow mullion to close into the channel correctly. Looked at unit. Found that unit was in level. Lifted the left food of the unit. Tested door. Door closing correctly. No leaks at this time. Job complete
Near San Marcos, TX 78666
Leonardo
Job Details: 12/18/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site to test unit for stopper falling. Test unit and found bad tracks and stoppers. Replaced all parts test unit and unit test good job complete.
Near Austin, TX 78758
Scott
Job Details: 12/18/2020
WASHER WHIRLPOOL WTW7500GC2 "Arrived on site for gearcase replacement . Unable to remove wash plate . Will need to order wash plate ,tub, basket , two man ,spanned nut , filter ,screws . Please call to set return .; ordrng 1 TWOMAN and 1 W10752283 (WASH PLATE .) and 1 W10811957 (BASKET ) and 1 W10909670 (SPANNED NUT ) and 1 W11089264 (FILTER ) and 1 W11219115 (TUB ) and 2 WP8533928 (FILTER SCREW)s"
Near Georgetown, TX 78633
Lou
Job Details: 12/18/2020
REFRIGERATOR WHIRLPOOL ED5FHGXNQ00 "Arrived on site to inspect refrigerator ice maker making ice slowly. Upon further inspection, when I opened the FC door, I found the ice maker harvesting. The ice cubes looked good. The IM was tilted to the front as water had leaked over the tray so I adjusted it. Watched the fill tube and the water is filling at a slow rate. Checked temps and found the setting too low. Adjusted temp setting to colder. No water leaks observed during service, job completed."
Near Burnet, TX 78611
Cliff
Job Details: 12/18/2020
REFRIGERATOR KITCHENAID KFIS29BBMS03 Arrived on site to replace compressor for refrigerator. Replaced compressor and filter dryer. Pulled vacuum on unit and charged with refrigerant. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.
Near New Braunfels, TX 78132
Noah D
Job Details: 12/18/2020
MICROWAVE WHIRLPOOL WMC30516HZ0 "Arrived on site to inspect microwave for not operating, replaced microwave with provided one. Complete"
Near Georgetown, TX 78633
James
Job Details: 12/18/2020
REFRIGERATOR WHIRLPOOL WRS970CIDM00 Arrived on site and installed new dual valve. Tested operation and found water now dispensing properly at dispenser. Unit tests good. Job complete
Near Waco, TX 76708
Jonathan M
Job Details: 12/18/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM00
Near Austin, TX 78730
David Z
Job Details: 12/18/2020
OVEN KITCHENAID KEBK101SSS04 "Arrived on site to diagnose oven that is not maintaining temperature. Found the broil element is cracked and warped and not functioning properly. Unit needs a new broil element to start, and possibly new bake. Advised not to use unit due to state of element. ; ordrng 1 WP9760774 (elmnt-brol)"
Near New Braunfels, TX 78132
Andrew
Job Details: 12/18/2020
WASHER WHIRLPOOL MVWC465HW2 Arrived on site to test unit for constant fill and draining. Found unit was not connected to hot water. Spoke with tech line and advised customer hooked up unit to hot water. All functions operated in manual mode and auto diagnostics just fine. No error codes present at the moment. No leaks detected. Job complete.—SR#7729538541
Near Seguin, TX 78155
Noah D
Job Details: 12/18/2020
WASHER WHIRLPOOL WFW5620HW "Arrived on site to inspect washer, upon inspection found the customer has touched the control lock button, unlocked unit and tested for all functions, no problems found. Complete."
Near Marble Falls, TX 78654
Cliff
Job Details: 12/18/2020
REFRIGERATOR KITCHENAID KFIS25XVMS0 Arrived on site to diagnose a refrigerator that is not producing ice. Tested unit and found ice cube stuck in ice maker arms. Removed cube and tested unit. Found icemaker completed cycle and filled with water on its own. All is working properly and no leaks were found at time of service.
Near New Braunfels, TX 78130
Noah D
Job Details: 12/18/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Arrived on site to inspect fridge for loud noise during operation of dispenser, replaced valve and tested for noises, no noises found, instructed customer on proper filter to buy. Complete"
Near Burnet, TX 78611
Jonathan S
Job Details: 12/18/2020
COOKTOP KITCHENAID KCED606GSS01 "Arrived on site for cooktop down fan making noise. Inspected unit and work area. Tested operation to verify failure. Disassembled fan motor and found key the hold fan on motor shaft threads stripped and allowing fan to continue to spin. Removed failed fan motor assembly and installed new. Tested operation, all tested good."
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 12/18/2020
DISHWASHER MAYTAG MDB9959SKZ0 Arrived on site to diagnose a dishwasher that is not draining found debris in drain pump. Removed debris and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Briarcliff, TX 78669
Jacob
Job Details: 12/18/2020
MICROWAVE WHIRLPOOL GH7155XHS1 "Arrived onsite for unit making a loud noise when in use. Replaced part ordered by previous tech. Tested unit. Sound did not go away. Heard noise coming from the top back area of the unit. Noticed the new motor replaced was not fully spinning. Possibly need new magnetron, capacitor and transformer, AHS to research. Also need a new diode. Need parts authorization before returning. Office to reschedule ; ordrng 1 8171874 (magnetron) and 1 8183536 (capacitor,h.v.) and 1 8183972 (TRANSFORMER) and 1 WP8205489 (wire-vltge)"
Near Austin, TX 78747
Kevin
Job Details: 12/18/2020
WASHER WHIRLPOOL MVWX655DW "Arrived on site and inspected washer and found wash plate hes no longer attached to gearcase, removed washplate and found shaft is worn and wash plate is worn. Inspected gearcase and found it is beginning to leak oil took pictures. A new gear case and Washplate would be needed to correct the issue
Near Austin, TX 78745
Kevin
Job Details: 12/18/2020
WASHER MAYTAG MVWX655DW1 "Arrived on site and inspected washer and found wash plate is loose. After resetting it washer will now pass a diagnostic cycle. Went over correct loading procedure and correct detergent usage. No water leaks from connections at a time of service, job complete"
Near Round Rock, TX 78665
Kayman
Job Details: 12/18/2020
REFRIGERATOR WHIRLPOOL WRS588FIHV00 Arrived onsite for refrigerator that keeps becoming un level. Upon inspection I found the leveling feet were all the way up. I also found the customer had deep grout joints in their tile floor. I explained that when the wheels fall into these grout joints it can cause the unit to be un level. I lowered the leveling feet and was able to get both doors level. Job complete.
Near Austin, TX 78748
Kevin
Job Details: 12/18/2020
WASHER WHIRLPOOL MVWB835DC4
Near Marble Falls, TX 78654
Jonathan S
Job Details: 12/18/2020
WASHER WHIRLPOOL WFW70HEBW0 "Arrived on site to install previous diagnosed part. Gained access to inter door bellow. Removed bellow and cleaned out tub. Installed new bellow. Performed diagnostics mode and ran automatic test cycle. All tested good, no water leaks detected."
Near Canyon Lake, TX 78133
Andrew
Job Details: 12/18/2020
WASHER WHIRLPOOL MVWC465HW2 "Arrived on site to test unit for not draining. Found drain pump was not responding. Replaced drain pump tested unit and noticed a small leak on drain pump. Found water level hose had a small crack on tub side causing leak onto drain pump and connection. Cut about 1/4 inch off water level hose tested hose. Tested hose for any leaks or breakage. Reassembled water level hose, tested unit, unit works good. No leaks detected. Job complete."
Near Austin, TX 78757
Scott
Job Details: 12/18/2020
DRYER GE DRSR483ED2WW "Arrived on site , replaced front bearing and all drum slides . Tested unit all checked normal. No lint build up at time of service. Job complete ."
Near Georgetown, TX 78633
Kayman
Job Details: 12/18/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived onsite for refrigerator intermittently leaking. Upon inspection I found the drain tube clogged. I cleared out the tube and steamed out the drain hole. I advised the customer to monitor the unit and let us know if it gets clogged again. Job complete.
Near San Marcos, TX 78666
Richard
Job Details: 12/18/2020
DRYER ROPER RED4516FW0 Arrived onsite for the dryer not working. During installation of belt and pulley. Found that the pulley on the motor was broken. Will need to order motor as well. Ordering parts; ordrng 1 WP8066184 (Pulley) and 1 279827 (Motor)
Near Manor, TX 78653
Andy
Job Details: 12/18/2020
MICROWAVE WHIRLPOOL WMH31017HB2 Arrived on site for microwave not heating. Upon arrival customer informed that unit seems to be heating fine now. Tested and inspected unit and found all operations to be normal. Instructed customer on use and care and practice for best performance. No repairs are needed at this time.
Near New Braunfels, TX 78132
Andrew
Job Details: 12/18/2020
DRYER MAYTAG MEDC215EW1 "Arrived on site to test unit for not heating. Found bad thermal fuse, cutoff and heating element. Replaced fuses and element. Tested unit, unit is working as designed. Found venting leading to exterior is clogged. Advised customer to have venting cleared before operating unit to prevent further damage. Job complete."
Near Spicewood, TX 78669
Jacob
Job Details: 12/18/2020
REFRIGERATOR KITCHENAID KSCS25FVMS01 Arrived onsite to replace control. Replaced control. Plugged in unit. Unit working as designed. Let customer know to give unit about 24hrs to allow the unit to cool. No issues at this time. Job complete
Near Marble Falls, TX 78654
Cliff
Job Details: 12/18/2020
RANGE WHIRLPOOL WFE320M0ES2 Arrived on site to diagnose a range that has an oven that is not heating properly. Tested unit and found failed control. Control board will need to be replaced to complete repairs. Office to set return appointment due to part availability
Near Hutto, TX 78634
Jimmy J.
Job Details: 12/18/2020
REFRIGERATOR KITCHENAID KFIV29PCMS03 Arrived on site for NOT MAKING ANY ICE- HASNT FOR A CPL YEAR- STILL COOLINGFound the ice box assembly had heavy frost build up at the back area and covering the top where it mounts against the top of the fridge. Removed frost build up. Reinstalled and ran diagnostics. Both RC and FC thermistors passed. Ran harvest and it passed. Ran water fill test and valve hummed. Ran tube heater coil to heat for three minutes then called for water fill test again and it only hummed. Ordering seal kit for ice box assembly and heater tube coil. Also ordering the valve JIC. ; ordrng 1 W10648043 (adapter) and 1 W11087201 (heater)
Near Austin, TX 78738
Luis
Job Details: 12/18/2020
REFRIGERATOR KITCHENAID KRFF507HPS00 "Arrived on site for no lights. Found upper leds in fresh food and freezer not powering on,replaced freezer led module all lights working as designed."
Near Meadowlakes, TX 78654
Cliff
Job Details: 12/18/2020
REFRIGERATOR WHIRLPOOL KBFN502EBS02 Arrived on site to diagnose a refrigerator with doors that are not closing properly. Tested all parts and components and found no failed parts or components. All is working properly at this time. No leaks were found at time of service.
Near Burnet, TX 78611
Jonathan S
Job Details: 12/18/2020
REFRIGERATOR WHIRLPOOL WRS588FIHB00 "Arrived on site for refrigerator leaking water. Inspected unit and work area. Found water coming from the left side of refrigerator. Removed kick plate and inspected. Found compression fitting not in the correct position. Corrected fitting and tested operations. All tested good, no water leaks detected."
Near Austin, TX 78731
David Z
Job Details: 12/18/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site to diagnose dishwasher leaking from door. Ran unit and checked for leaks. Found massive leak coming from front of unit underneath. I found heating element had been knocked off its brackets and melted through the tub. Unit needs new tub, sump, and associated parts. Found water damage to cabinets as well. Advised leaving to air out / not use and file a claim with homeowners insurance. Ordering tub and associated parts, and AUTHO. Need 2 hour window and extra labor. Office to schedule.; ordrng 1 2HOURWINDOW (2 HOUR WINDOW ) and 1 AUTHO (AUTHO) and 1 W10195039 (switch,overfill) and 1 W10518394 (heater) and 1 W10909756 (tub-dishwr) and 1 W11035335 (float-asm) and 1 W11085683 (pump&motor) and 1 WPW10195037 (float switch lever) and 1 WPW10316267 (standpipe)"
Near Kingsland, TX 78639
Jonathan S
Job Details: 12/18/2020
ICE MACHINE WHIRLPOOL JUIFX15HX00
Near Driftwood, TX 78619
Brandon
Job Details: 12/18/2020
REFRIGERATOR WHIRLPOOL KRFC704FPS03 "Arrived on site for customer complaint of ice build up in fresh food section and not cooling properly. I replaced control board and service kit (evap cover, fan motor, thermistor), unit tested good."
Near New Braunfels, TX 78130
Noah D
Job Details: 12/18/2020
RANGE WHIRLPOOL KFDC506JSS00 "Arrived on site to inspect range for beeping, upon inspection found the range beeping, replaced all controls and WiFi module. All functions returned, customer will watch for beeping. Complete"
Near Marion, TX 78124
Noah D
Job Details: 12/18/2020
REFRIGERATOR JENN-AIR JF36NXFXDE01 "Arrived on site to inspect fridge for not illuminating main cabinet, upon inspection found the upper lights out which differs from last call, ordering correct modules. Office to reschedule ; ordrng 3 W10843339 (MODULE)s"
Near Austin, TX 78732
Jacob
Job Details: 12/18/2020
DISHWASHER WHIRLPOOL KDTM504EPA0 Arrived onsite to replace part ordered by previous tech. Replaced part. Tested unit. No leaks at this time. Job complete.
Near Austin, TX 78704
Matthew
Job Details: 12/18/2020
COOKTOP KITCHENAID KCGC506JSS00 Arrived onsite to replace previously diagnosed parts. Replaced panel and trim. Tested unit and unit is functioning properly. Job complete
Near Austin, TX 78746
Leonardo
Job Details: 12/18/2020
OVEN KITCHENAID KODE500EBL00 Arrived on site to test unit for unit turning itself on and off. Found stuck keypad error and display error. Will order new console office to reschedule ; ordrng 1 W10697967 (PANEL BLACK )
Near Austin, TX 78704
Matthew
Job Details: 12/18/2020
REFRIGERATOR WHIRLPOOL KURL304ESS01 "Arrived onsite for to replace previously diagnosed parts. Replaced wrap, gasket and door. Tested unit and unit is functioning properly. Job complete"
Near Austin, TX 78731
David Z
Job Details: 12/18/2020
REFRIGERATOR JENN-AIR JB36NXFXLE01 Arrived on site to diagnose icemaker not making ice. Tried to jump unit and Found it was not moving. Unit needs new icemaker. Ordered icemaker has not arrived yet. Office to schedule return when icemaker arrives.; saved tckt
Near Driftwood, TX 78619
Brandon
Job Details: 12/18/2020
WASHER WHIRLPOOL MVW6230HW0 "Arrived on site for customer complaint of unit making loud noise, found basket out of round during spin cycle rubbing against outer basket. Ordering inner basket, gearcase, and cam. ; ordrng 1 W11178224 (Basket) and 1 Cnote (Office to reschedule)"
Near Kyle, TX 78640
Brandon
Job Details: 12/18/2020
WASHER MAYTAG MVWB765FW3 "Arrived on site for customer complaint of noise, found unit is out of balance during spin, I ran calibration cycle, instructed customer to make sure the load is balanced. If problem continues, will need basket and gearcase."
Near New Braunfels, TX 78132
Andrew
Job Details: 12/18/2020
REFRIGERATOR WHIRLPOOL KRFF507EBL01 "Arrived on site to test unit for RC section not cooling. Found evap motor not operating properly. Motor is receiving proper voltage. Also found evap cover had two tabs broken off preventing proper seal. Fan support was also torn on left side. Recommended replacing wire harness, evap cover and fan support. ; ordrng 1 DRIPPANSHIMS (SHIMS) and 1 WPW10501260 (cover-evap)"
Near Pflugerville, TX 78660
Wesley
Job Details: 12/18/2020
RANGE WHIRLPOOL WFG320M0BS3 Arrived onsite and found handle loose. Tightened bolts. Unit is now operating as designed. Advised customer on repair.
Near Austin, TX 78725
Matthew
Job Details: 12/18/2020
RANGE WHIRLPOOL WEG730H0DS0 "Arrived onsite for F3E0 error code. Confirmed error, for shorted oven sensor. Replaced sensor, tested unit and unit is functioning properly. Job complete"
Near Austin, TX 78705
Matthew
Job Details: 12/18/2020
WASHER WHIRLPOOL WFW560CHW0 Arrived onsite for complaint of long filling. Unit was already experiencing over suds issues. Tested unit in diagnostics auto test 12 and passed. Replaced fill switch and made sure line was clear. Tested unit in quick was cycle and passed. No leaks present at this time. Job complete
Near Leander, TX 78641
Tommy
Job Details: 12/18/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived onsite for previously diagnosed parts. Replaced unit power supply, inverter box and Maine control as well as replaced UI. Tested unit. Unit compressor and motor fan came on. Job Completed."
Near Leander, TX 78641
Tommy
Job Details: 12/18/2020
WASHER WHIRLPOOL WTW5105HW0 Arrived onsite for previously diagnosed parts. Upon arrival found unit made loud squeaking noise. Replaced the belt and then tested found unit now operating as designed. Job Completed.
Near Round Rock, TX 78681
Kayman
Job Details: 12/18/2020
REFRIGERATOR KITCHENAID KRFC704FPS03 Arrived onsite for Refrigerator with gap In gasket and door issues after the door was replaced. Upon inspection I confirmed a large gap in the left side gasket. The customer advised that the unit is no longer making ice. I found the ice maker was getting voltage but the motor was not turning. I found the left side door slightly protruding. Customer states that it wasn’t protruding before the door was replaced. I explained hat the new gasket needs time to break in but with that large gap it will cause issues. I am ordering the left side gasket and ice maker for repair. The customer would like to try and get the doors even. I found a small tear in the right side RC gasket and advised them To contact the manufacturer to see if they wilL help with the right side gasket. If the customer would like to replace the right side gasket Gasket (W10917313) x 2 ice maker(W11115534). It the customer would like to make that decision on next visit after the left si
Near Bastrop, TX 78602
Andy
Job Details: 12/18/2020
ICE MACHINE KITCHENAID KUID308ESS1 Arrived on site to install previously diagnosed parts. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Austin, TX 78717
Justin
Job Details: 12/18/2020
DISHWASHER KITCHENAID KDTM354ESS3 "Arrived on site for dishwasher with rust in tub, door panel, and inner door. Upon further inspection found rust on all three. Installed new tub. Upon installing door panel and inner door found both parts were damaged. Upon reinstalling handle, the screw got stripped and broke into handle mount. Ordering inner door and outer panel. Ordering screws and handle mounts. Cannot install handle at this time. Tested unit before leaving and unit functioned as designed. Office to reschedule.; ordrng 2 W10826179 (SCREW)s and 1 W10900374 (PANEL) and 1 W10919271 (INNER DOOR) and 2 W11157086 (HANDLE MOUNT)s"
Near Austin, TX 78749
Kevin
Job Details: 12/18/2020
OVEN WHIRLPOOL WEE510S0FS2 "Arrived on site and found control board cancel button is not working, sent a short video to CS. will need a new control board to correct issue. ; ordrng 1 W10894098 (Control board)"
Near Kyle, TX 78640
Jacob
Job Details: 12/18/2020
WASHER MAYTAG MVW7232HW0 "Arrived onsite for unit not spinning the clothes, customer says clothes still come out wet. Called tech line. Suggested to look at normal wash and see if spin speed is set to off. Looked at normal and spin speed is set to off. Also said that unit can turn it’s own spin speed off. Got sr#7729536952. Let customer know of settings to the unit. No leaks at this time. Job complete"
Near Buda, TX 78610
Richard
Job Details: 12/18/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM01 "Arrived onsite for the refrigerator section not cooling properly. During testing found that the RC evaporator is frozen solid . Will need to perform an defrost issue repair. Need to replace evap fan , evap cover, harness with thermistors, UI, control board and may need to add shims for drain bowing issue. ; ordrng 1 W11188493 (Cover) and 1 Shims (Shims for drain pan)"
Near Austin, TX 78733
Brandon
Job Details: 12/18/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Arrived on site for customer complaint of upper rack falling down, found broken adjuster, ordering adjuster. ; ordrng 1 W10712395 (Adjuster)"
Near Jarrell, TX 76571
James
Job Details: 12/18/2020
RANGE WHIRLPOOL WFE320M0JS0 Arrived on site and found console dented. Installed new and tested operation. Unit tests good. Job complete
Near Leander, TX 78641
Justin
Job Details: 12/18/2020
REFRIGERATOR WHIRLPOOL GB2SHDXTS01 Arrived on site to install previously diagnosed parts. Installed ice maker and shut off arm. Tested unit and unit now working as designed. Call complete.