Near , TX 78610
Robert
Job Details: 04/06/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Arrived on job for complaints of not dispensing ice. Found the impeller moving freely because motor shaft threads stripped. Replaced impeller and motor. Test operation. No leaks detected at time of service
Near Georgetown, TX 78633
Lou
Job Details: 04/06/2020
WASHER LG WM2016CW "arrived on site to inspect washer with no power. Upon further inspection, I pulled the unit out to remove the top panel to inspect its components. I attempted to place the unit in diagnostics and the unit would not come on. I tested voltage to the unit and got 124V. Plugged the unit back in and pressed the power button and the unit came on. Customer advised that’s what it has been doing off and on recently. I placed the unit in diagnostics and tested and it operated as designed with no error codes. While looking at the filter board and control, I pressed the power button and again the unit failed to come on. I advised the customer that the unit would need a control and filter board.No water leaks observed during service, job completed."
Near Austin, TX 78731
Tyler B.
Job Details: 04/06/2020
COOKTOP JENN-AIR CVGX2423B18 "Arrived to inspect unit with ignites constantly clicking when lit on any burner, found issue to be spark module, do to complex unit, will need 2 tech to complete repair and a 2 hr window Spark mod; ordrng 1 CNOTE (2MAN ) and 1 CNOTE (2HR WINDOW)"
Near Georgetown, TX 78633
Lou
Job Details: 04/06/2020
WASHER WHIRLPOOL WTW7500GW0 "arrived on site to inspect washer not operating. Upon further inspection, I found the unit with power and would turn on. I placed the unit in diagnostics showing error code F5E4. Cleared the code and continued with testing. Unit operated as designed but continued to show the error code. Following the tech sheet, I removed and replaced the main control and calibrated and retested. Again, the unit showed the same error code. I removed and replaced the lid lock assembly and retested and the unit operated as designed. No water leaks observed during service, job completed."
Near Pflugerville, TX 78660
Wesley
Job Details: 04/06/2020
REFRIGERATOR WHIRLPOOL WRS331SDHM Arrived onsite and found unit with misformed seal. Reformed with heat treatment. All checks good. Unit is now sealing properly.
Near Austin, TX 78757
Luis
Job Details: 04/06/2020
REFRIGERATOR KITCHENAID KSRP25FNBL00 "Arrived on site for water leaking and middle divider extremely hot. Found broken water lines and failed condenser fan motor,motor burned out causing waterlines to break. Replaced water lines and condenser fan motor,powered unit on fan working as designed.d tested dispenser no leaks. ; used 1 W10124096 (COND MOTOR), and 2 WP2300868 (FITTING) from stock"
Near Georgetown, TX 78633
Cliff
Job Details: 04/06/2020
REFRIGERATOR WHIRLPOOL KFIV29PCMS03 "Arrived on site to perform sealed system repair for refrigerator.. Replaced compressor, evaporator, filter dryer, and both freezer door brackets. On replacing freezer door brackets found freezer light switch broken. All is working properly at this time but freezer light switch will need to be replaced to complete repairs.; ordrng 1 AUTHO (AUTHO) and 1 W11131698 (switch)"
Near Austin, TX 78759
David
Job Details: 04/06/2020
RANGE WHIRLPOOL WFE320M0ES2 Arrived on site to diagnose an oven that bake element was not coming on. Performed diagnostic and found no power to bake element. Replaced control and retested. Unit is now heating properly. All is working as designed. Call complete.
Near Austin, TX 78746
Brandon
Job Details: 04/06/2020
WASHER GE WLDSR416F0WC "Arrived on site for customer complaint of unit making noise and leaking, found leak coming from transmission and main tub seal.
Near Gatesville, TX 76528
Jonathan
Job Details: 04/06/2020
DRYER GE GTD75ECSL1WS Arrived onsite for dryer that won’t power on. Inspected unit and work area. Tested voltage from the wall and found proper voltage. Tested power at the terminal block and found proper voltage. Tested power going to the control and found correct power. I found no data about voltage to the UI or which pin connectors to check so I called GE Techline and spoke to Don SR# 03529926. He had me run several checks and advised to replace the control but to bring a user Interface just in case. Ordering parts and office will need to research user interface and call customer to reschedule due to item being out of stock. ; ordrng 1 WE03X26824 (USER INTERFACE) and 1 WE04X29098 (CONTROL)
Near Cedar Park, TX 78613
Paul
Job Details: 04/06/2020
DRYER SAMSUNG DV520AEP/XAA Arrived onsite for a dryer that the time dry selections are not working and the drum stopped turning. I found the sensor harness had come unclipped and the belt broke. I replaced the belt and reassembled the dryer. I tested the unit and it is working as designed.Call complete.
Near Hubbard, TX 76648
Jonathan
Job Details: 04/06/2020
WASHER WHIRLPOOL MVWB835DC4 "Arrived on site for washer that would not fill. Inspected unit and work area. Placed in in-service diagnostics and found an F7 E0 (loss of power), F0 E3 (overload), F8 E6 (water hazard), and F3 E2 (inlet water temperature fault). RN unit through a manual test for both valves and found neither one of them allowing any water inside. Tested voltage to the valve and saw proper voltage. Replaced valve and tested unit in an auto test. Unit is working as designed. Call complete."
Near Austin, TX 78749
Kevin
Job Details: 04/06/2020
WASHER WHIRLPOOL WTW8040DW "Arrived on site and inspected washer and found debris inside drain pump rattling, cleared drain pump and it is now normal and operating properly. No water leaks At time of service, job complete"
Near San Marcos, TX 78666
Robert
Job Details: 04/06/2020
REFRIGERATOR AMANA ART308FFDW06 "Arrived on job for complaints of not cooling. Confirmed temperature at room temperature. Compressor running no change in temperature of tubing , both fans for evaporator and condenser running. No frost pattern. Will need SS tech.; ordrng 1 TJ90SF8404 (TUBE) and 1 W11209866 (COMPRESSOR ) and 1 W11407409 (EVAPORATOR ) and 1 WPW10143759 (dryer)"
Near Georgetown, TX 78626
Lou
Job Details: 04/06/2020
REFRIGERATOR WHIRLPOOL KRMF706ESS00 "arrived on site to install previously diagnosed and ordered part. Due to the fill tube heater failure, I removed and replaced the heater and tested. Unit is operating as designed.No water leaks observed during service, job completed."
Near Temple, TX 76501
Jonathan
Job Details: 04/06/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 Arrived on site for dishwasher that’s not dissolving dishwasher packs. Inspected unit in work area. Placed unit in service diagnostics and found no error codes. Play staying at in an auto test and the unit ran as designed. I advised customer about the user care guide and went over essential functions for better wash and dry. Unit is working as designed. Call complete.
Near Killeen, TX 76542
Al
Job Details: 04/06/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Arrived to install previously ordered part.Removed and replaced the plate.Job complete
Near Georgetown, TX 78633
Lou
Job Details: 04/06/2020
WASHER LG WM2350HRC "arrived on site to inspect washer leaking water. Upon further inspection, I placed the unit in diagnostics and tested. I found where it appeared that water was leaking from the heater area under the tub. I found that the bellow had a small tear in it at the door on the bottom near the drain ports. I removed and replaced the bellow and retested and the unit operated as designed with no more leaks. No leaks observed at the end of service, job completed."
Near Dripping Springs, TX 78620
Brandon
Job Details: 04/06/2020
RANGE WHIRLPOOL KODE500SS04 Arrived on site for customer complaint of the drawer under the oven being really hot. I informed customer that this is normal because of where the oven exhausts. Tested good.
Near Georgetown, TX 78626
Cliff
Job Details: 04/06/2020
REFRIGERATOR WHIRLPOOL WRS325FDAM02 Arrived on site today Conoce refrigerator that is not cooling properly after moving. Tested unit and found in proper frost pattern on unit and damage to bottom of refrigerator coil causing refrigerant leak. Calls most likely damaged at some point during the moving process.
Near Georgetown, TX 78633
Tyler B.
Job Details: 04/06/2020
DISHWASHER KITCHENAID KDTE234GPS0 "Arrived to inspect unit with rack issues, found right side track was inner wheel, found left side lock broke, replaced both tracks and tested properly"
Near , TX 78610
Jacob
Job Details: 04/06/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived onsite for unit not filling with water. Tested unit. Needed to turn on water valve. Tested unit. Unit working as designed. No leaks at this time. Job complete
Near Dripping Springs, TX 78620
Brandon
Job Details: 04/06/2020
WASHER WHIRLPOOL WTW7000DW4 "Arrived on site for customer complaint of unit making noise during spin cycle, I found faulty clutch and rotor, I replaced clutch and rotor, unit tested good."
Near Austin, TX 78731
Tyler B.
Job Details: 04/06/2020
WASHER MAYTAG MHW5500FW1 "Arrived to install previously ordered parts, replaced shocks and tested good."
Near Georgetown, TX 78628
Lou
Job Details: 04/06/2020
DISHWASHER WHIRLPOOL WDF520PADM7 "arrived on site all previously diagnosed and ordered parts. Due to the dispenser failure and rust on the upper rack, I removed and replaced the the dispenser and upper rack and transferred parts from the old rack to the new. Tested unit and it is operating as designed. No water leaks observed during service, job completed."
Near Austin, TX 78725
Kevin
Job Details: 04/06/2020
RANGE AMANA AGR5330BAS3 on site and replaced sensor and control diagnosed by previous technician, after replacement confirmed bake cycle will begin normally. Job complete"
Near Buda, TX 78610
Brandon
Job Details: 04/06/2020
RANGE WHIRLPOOL WFG505M0BS3 "Arrived on site for customer complaint of middle burner not lighting, found faulty valve, I replaced valve, unit tested good."
Near Cedar Park, TX 78613
Lou
Job Details: 04/06/2020
REFRIGERATOR KITCHENAID KBSD608ESS01 "arrived on site to install previously diagnosed and ordered part. Due to the ice maker failure diagnosis at the previous service call, I removed and replaced the ice maker and harvested but never called for water. I jumped the IM from points L to V and water did not dispense into the tray. I cycled the power to the unit and retested and again it harvested but no water dispensed into the tray. I am ordering another ice maker due to the new ice maker failure. No water leaks observed during service.; ordrng 1 W11087434 (icemaker)"
Near Lampasas, TX 76550
Al
Job Details: 04/06/2020
ICE MACHINE WHIRLPOOL KUIC15NRXS2 "Arrived to inspect ice machine not making ice.Powered the unit on and found the valve was humming and dripping water into the unit, but wasn’t enough to start producing water for ice.Dissembled and found the tube line that plugs into the bottom of the unit was cracked causing the water issues.Called office and DW assisted me in ordering the needed parts for the return service appointment.Ordering Valve and water tube. ordered parts; ordrng 1 WPW10340983 (VALVE) and 1 WPW10418868 (WATER TUBE)"
Near Lockhart, TX 78644
Leonardo
Job Details: 04/06/2020
RANGE GE JS645SL3SS Arrived on site to test unit for cooktop cracked. Found heat crack replaced cooktop test unit and unit test good job complete
Near Georgetown, TX 78633
Cliff
Job Details: 04/06/2020
MICROWAVE WHIRLPOOL WOCA7EC0HZ00 Arrived on site to replace consul for oven combination. Replaced consul and tested unit. Found all is functioning properly at this time.
Near Georgetown, TX 78633
Wesley
Job Details: 04/06/2020
REFRIGERATOR WHIRLPOOL WRT541SZHV Arrived onsite and corrected issue with loose fridge bracket. Advised customer on repair and found all operating as designed after securing bracket.
Near Austin, TX 78704
Leonardo
Job Details: 04/06/2020
DISHWASHER WHIRLPOOL WDT720PADM2 Arrived on site to test unit for panel not responding. Test hit an sound f2e2 ui. Replaced panel test unit and unit test good job complete
Near Austin, TX 78750
Paul
Job Details: 04/06/2020
RANGE WHIRLPOOL WEG760H0DS0 Arrived onsite for a range to replace previous diagnosed parts. I replaced the main control and tested the unit. The unit is working as designed. Call complete.
Near Kyle, TX 78640
Robert
Job Details: 04/06/2020
MICROWAVE WHIRLPOOL WMH31017HB2 Arrived on job for noise issue. Found the fan blade scraping housing.Ordered new fan. ; ordrng 1 W10892388 (motor-fan)
Near Austin, TX 78757
Luis
Job Details: 04/06/2020
REFRIGERATOR JENN-AIR JSC24C8EAM00 "Arrived on site for cooling complaint,freezer not freezing correctly and fresh food at above 40° removed evaporator cover in fresh food section,while removing fan scroll slight hissing noise from evaporator area,found some oil on cap tube,adjusted cap tube hissing noise from inside liner. Called tech support with findings per tech support information being sent to product review team Sr#7727516836"
Near Driftwood, TX 78619
Brandon
Job Details: 04/06/2020
DRYER WHIRLPOOL WED92HEFW0 "Arrived on site for customer complaint of dryer not heating found broken heating element, I replaced heating element, unit tested good."
Near Austin, TX 78738
Leonardo
Job Details: 04/03/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived on site to test unit for unit not coming on. Found dishwasher connected to disposal outlet and disposal needed to be on for unit to get power. Removed power cord from disposal outlet plugged it in to regular outlet and unit working as designed job complete.
Near Georgetown, TX 78633
Paul
Job Details: 04/03/2020
REFRIGERATOR KITCHENAID KSC24C8EYY02 "Arrived onsite for a refrigerator not cooling properly. I found both compartments at 51 degrees. I found all sealed system components running, the 3 way valve functioning, and the fans running in service step 4. I suspect a refrigerant leak or a insufficient compressor. Sealed system components are covered under the manufacture 10 year warranty. The compressor, drier, service tap, and possibly both evaporators need to be replaced.
Near Austin, TX 78726
Tyler B.
Job Details: 04/03/2020
MICROWAVE GE PSB1201NSS01 "Arrived to inspect unit not heating, upon testing found transformer buzzing very loud, indicating high voltage failures. Unit will need cap, diode, mag and trans to repair, u it also needed turntable roller assy ; ordrng 1 WB02X32600 (ROLLER TRAY ) and 1 WB17X10030 (transformer high vol) and 1 WB27X10037 (diode-cable assy)"
Near New Braunfels, TX 78132
Noah D
Job Details: 04/03/2020
OVEN WHIRLPOOL WOC54EC0HS03 "Arrived on site for oven not heating upon inspection found no heat to either element, replaced ACU and retested, no heat achieved, got F6E4 for UI and ACU miscommunications. Ordering UI and Console. Office to reschedule ; ordrng 1 W11105016 (CONSOLE )"
Near Round Rock, TX 78665
Chase
Job Details: 04/03/2020
REFRIGERATOR MAYTAG MRT118FFFE01 "evaporator, dye drier and access valve and start device. Compressor would not start, draw high amperage and kick off on overload. New compressor is defective. Will return tomorrow to install new compressor once it arrives. (by CS)"
Near Austin, TX 78744
Kevin
Job Details: 04/03/2020
DRYER ROPER RED4516FW "Arrived on site and inspected dryer and found it is not hooked up to power or a vent. Diagnosed only with meter and found cut off has failed, thermal fuse, heating element, and thermostat All check good, replaced cut off from non-inventory stock. was able to recommend that they get their vent cleaned to prevent issue from happening again job complete"
Near Del Valle, TX 78617
Wesley
Job Details: 04/03/2020
WASHER WHIRLPOOL WFW3090JW0 Arrived onnsite and tested unit after complaints of poor water flow. . All checks good. Customer instruct only.
Near Austin, TX 78747
Kevin
Job Details: 04/03/2020
DRYER MAYTAG MEDB835DW4 "Arrived on site and found customer hears a noise during operation, inspected dryer and found temperature is good vent to exterior of home is good. Heard noise for a few seconds but not enough to diagnose. Requested that customer either take video or wait until noise happens every use, job complete"
Near Austin, TX 78746
Luis
Job Details: 04/03/2020
REFRIGERATOR KITCHENAID KRMF706EBS01 Arrived on site for icemaker issues. Removed deli control found corroded and broken wires on door harness and failed control. Unit will need a new deli door and control; ordrng 1 W10815668 (DELI DOOR) and 1 W11170612 (HARNESS) and 1 WPW10769076 (CONTROL)
Near Waco, TX 76712
Jonathan
Job Details: 04/03/2020
REFRIGERATOR WHIRLPOOL WRF767SDHV00 "I called Techline and spoke to Andrew SR# 77277511450. He had me run several tests including removing the freezer evaporator fan wire at the ontological. Once we unplugged the evaporator fan, the unit stopped beeping. He advised to check connections and make sure everything as seated properly. But if everything was properly connected to replace the evaporator fan. ; ordrng 1 W11224591 (motor-evap)"
Near Austin, TX 78703
Wesley
Job Details: 04/03/2020
WASHER MAYTAG MHW5500FW1 Arrived onsite and replaced the control and UI and WL switch. Symptom unchanged. F8e3 and new error of f5e3 ordering door switch to repair. ; ordrng 1 WPW10443885 (door lock)
Near Austin, TX 78733
Kevin
Job Details: 04/03/2020
WASHER WHIRLPOOL WFW86HEBC0 "Arrived on site and inspected washer and found one support spring has failed and tub has fallen inside of washer. Best case scenario washer could be repaired by replacing the mounting spring. Two technicians will be needed in order to lift tub back into place and replace spring..; ordrng 1 2TECHS and 1 W11106747 (bellow) and 1 W11266650 (MOUNTING SPRING) and 1 W11415987 (SHOCKS)"
Near Liberty Hill, TX 78642
James
Job Details: 04/03/2020
RANGE WHIRLPOOL WFE505W0HB1 Arrived on site and found cooktop working but oven and control is not. Found harness has shorted at the terminal block on L1. Unit will need harness to repair. Instructed customer that the power cord will need to be replaced but is not covered by warranty. ; ordrng 1 W11432194 (HARNESS)
Near Liberty Hill, TX 78642
James
Job Details: 04/03/2020
DISHWASHER WHIRLPOOL WDT920SADM0 Arrived on site and tested operation. Found unit fills with water but wash motor will not run. Found failed wash motor. Installed new sump assembly and tested operation. Unit tests good. Job complete
Near Kyle, TX 78640
Kevin
Job Details: 04/03/2020
DRYER MAYTAG MEDX655DW1 "Arrived on site and inspected dryer and found left support wheel has disintegrated. Rebuilt dryer using repair kit and it is now operating normally. No lint found in dryer at time of service, job complete"
Near Pflugerville, TX 78660
Andy
Job Details: 04/03/2020
REFRIGERATOR AMANA ASI2575GRS02 Arrived on site for refrigerator leaking. Tested and inspected unit and found issues with valve. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near China Spring, TX 76633
Jonathan
Job Details: 04/03/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced handle and unit is working as designed. Call complete.
Near Leander, TX 78641
Cliff
Job Details: 04/03/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site to diagnose a dishwasher that is not heating. Found pump assembly failed causing heater to shut off for safety reasons.
Near Austin, TX 78737
Kevin
Job Details: 04/03/2020
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site and inspected oven and found there is no sound from control panel, no sound when timer goes off or when buttons are pressed. Replaced control panel and it has returned to normal. Customer will need to re-connect oven to Wi-Fi, job complete"
Near Killeen, TX 76542
Al
Job Details: 04/03/2020
DISHWASHER WHIRLPOOL MDB6759AWS1 Arrived to inspect dishwasher draining issues.Confirmed the complaint and found a massive buildup of debris in the drain hose at the garbage disposal.Used my flexible rods to clear the blockage.Ran diagnostics test mode and unit now drains.All water lines were dry at the time of service.Customer satisfied.Job complete
Near Buda, TX 78610
Robert
Job Details: 04/03/2020
WASHER MAYTAG MHW3505FW0 Arrived on job to replace pump. After replacement test operation. No leaks detected at time of service.
Near Austin, TX 78748
Luis
Job Details: 04/03/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Different issue from previous repair of u it not defrosting Arrived on site for no cool. Removed evaporator cover found large ice ball on inlet of evaporator diagnosed unit will need sealed system repair ordering a compressor and evaporator job will need 2HRS; ordrng 1 2HRS and 1 W10507884 (COMPRESSOR) and 1 W10913906 (ACCESS VALVE) and 1 W11256565 (EVAPORATOR ) and 1 WPW10143759 (DRIER UV)
Near Lakeway, TX 78738
Luis
Job Details: 04/03/2020
REFRIGERATOR WHIRLPOOL KBFN502ESS02 "Arrived on site for loud noise while opening door and door opening to wide. Replaced extension,hing door and installed door stop tested door operation unit working as designed; used 1 W10752868 (DOOR STOP) from stock"
Near Austin, TX 78734
Brandon
Job Details: 04/03/2020
RANGE GE NA100000 "Arrived on site for customer complaint of front left burner not lighting, found burner valve is needed. Found model and serial tag completely rubbed off.
Near Copperas Cove, TX 76522
Al
Job Details: 04/03/2020
REFRIGERATOR WHIRLPOOL WRS325SDHW01 "Arrived to install previously ordered parts.Removed and replaced the thermistor, UI and control.Plugged in the refrigerator and observed a frost pattern.Advised customer to wait 24/48 for unit to reach optimal temperatures.Job complete"
Near San Marcos, TX 78666
Jacob
Job Details: 04/03/2020
RANGE WHIRLPOOL WFG525S0JS0 Arrived onsite for right side panel being damaged. Took pic of damage in quick pic. Also noticed that cooktop was damaged as well. Ordered part. Office to reschedule ; ordrng 1 W11032119 (cooktop)
Near Bastrop, TX 78602
Scott
Job Details: 04/03/2020
DRYER AMANA NED4655EW0 "Arrived on site for really long dry times , mulitpul cycles on towels . Unit is heating up . Used air flow kit and found air flow restriction . Recommended getting duct work cleaned . Unit checked good . Job complete ."
Near Gatesville, TX 76528
Jonathan
Job Details: 04/03/2020
REFRIGERATOR FRIGIDAIRE LFSS2612TF2 Arrived on site for a refrigerator that’s making a loud noise. Inspected unit and work area. Customer advised that the issue was with his icemaker. Turned on icemaker and icemaker began to roar. Ordering icemaker. ; ordrng 1 241642534 (ICE MAKER)
Near Georgetown, TX 78633
Lou
Job Details: 04/03/2020
WASHER LG WT5170HV "arrived on site to inspect washer not spinning. Upon further inspection, I placed the unit in diagnostics and tested. When the unit got to agitate/spin modes, the unit failed and showed error code LE. I tilted the unit back and found that the rotor bolt was loose and not allowing the rotor to engage with the motor. I removed the bolt and placed some loctite thread lock on the bolt and reinstalled the bolt and tightened it. Retested the unit and it is operating as designed.No water leaks observed during service, job completed."
Near Georgetown, TX 78628
Al
Job Details: 04/03/2020
DISHWASHER MAYTAG MDB8969SDM0 Arrived to inspect dishwasher door alignment issues.Found the door was bumped into and put back into place.Discovered the door needed to be uninstalled and inserted into the first set of hinges.Completed the repair.All water lines were dry at the time of service.Job complete
Near New Braunfels, TX 78130
Jacob
Job Details: 04/03/2020
WASHER MAYTAG MVWC415EW0 Arrived onsite for unit not working. Tested unit. Found that the drive pully was broken on motor drive. Ordered part. Rescheduled with customer. .; ordrng 1 W10832724 (drive motor)
Near Hutto, TX 78634
Andy
Job Details: 04/03/2020
REFRIGERATOR WHIRLPOOL WRX735SDBM00 Arrived on site for refrigerator not making ice. Tested and inspected unit and found failed ice maker. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Wimberley, TX 78676
Robert
Job Details: 04/03/2020
DISHWASHER KITCHENAID KDTE104ESS3 Arrived on job for complaints of heater not working. Ran diagnostics and found heater working
Near Leander, TX 78641
Cliff
Job Details: 04/03/2020
WASHER WHIRLPOOL WTW8000BW0 Arrived on site to diagnose a washing machine with a drain pump that is not operating. Found drain pump seized up preventing unit from running. Found model number incorrect and wrong pump sent for service today. Re-ordering drain pump and site return ordrng 1 WPW10403802 (pump-water)
Near Temple, TX 76504
Jonathan
Job Details: 04/03/2020
WASHER MAYTAG MVWC416FW1 Arrived on site for washer that had a loose agitator. Inspected unit and work area. Found agitator screw had come undone and was causing the agitator to wobble and not sit correctly. Tightened screw and tested unit. Unit is working as designed. Call complete.
Near Austin, TX 78701
Wesley
Job Details: 04/03/2020
WASHER WHIRLPOOL WFW9150WW00 Arrived on site and found unit had cloth in drain impeller. Restored function by removing cloth. All checks good. Unit is now operating as as designed.
Near Killeen, TX 76542
Al
Job Details: 04/03/2020
RANGE WHIRLPOOL WFE525S0JT Arrived to inspect oven temperatures from Inspectors report advising the oven was set at 350 degrees and his laser temperature sensor read 194.I set the temperature for 350 degrees and measured temperatures with my CEN-TECH P98674 digital multimeter and temperatures were exactly as expected.This unit reads exactly as designed.No defectsJob complete
Near Austin, TX 78701
Wesley
Job Details: 04/03/2020
WASHER WHIRLPOOL WFW9150WW00 Arrived on site and found unit had cloth in drain impeller. Restored function by removing cloth. All checks good. Unit is now operating as as designed
Near Leander, TX 78641
Cliff
Job Details: 04/03/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Arrived on site to diagnose a refrigerator that is not dispensing ice. Found ice chute not aligned properly causing improper contact with door switch. Realigned shoot and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Austin, TX 78745
Kevin
Job Details: 04/03/2020
WASHER MAYTAG MVWC565FW1 "Arrived on site and inspected washer and found harness at control board to actuator is loose. After reconnecting ran a diagnostic cycle and found all functions are now operating properly. Discussed correct loading procedure, correct soap usage, and explained how cycle progresses. No water leaks from connections at time of service, job complete."
Near Leander, TX 78641
Cliff
Job Details: 04/03/2020
WASHER WHIRLPOOL WTW4800BQ0 Arrived on site to diagnose a washing machine that is shaking abnormally during spin. Tested unit and found suspension worn out. Replaced suspension and started to test unit. Home lost power at the start of the testing process. Wasn’t able t o completely test unit. Advised homeowner to contact office if they’re any issues. No leaks were found at time of service.
Near New Braunfels, TX 78130
Jacob
Job Details: 04/03/2020
MICROWAVE WHIRLPOOL WMH31017HZ Arrived onsite for light to unit not turning off. Tested unit. Found that button was not working. Replaced control board. Tested unit. Unit test good. No issues at this time. Job complete
Near Austin, TX 78733
Kevin
Job Details: 04/03/2020
RANGE JENN-AIR JDRP548HL "Arrived on site and found customer has video of range making a buzzing noise. Set range into a manual diagnostic cycle end noise is cooling fan but is much louder in customers video. Customer also experienced range beeping in the middle of the night, spoke with tech line and they recommended replacing cooling fans and user interfaces. 7727509419; and 2 W11248652 (COOLING FAN)s and 2 W11319204 (UI)s"
Near Hutto, TX 78634
Paul
Job Details: 04/03/2020
REFRIGERATOR KITCHENAID KFIV29PCMS02 Arrived onsite for a refrigerator not cooling correctly. I found all sealed system components working. I found the compressor at a normal temp. I found the system pressures at -20 psi on the low side and 90 on the high side indicating a leak and possible restriction. I found the FC at 30 degrees and the refrigerator warm. I checked the RC evaporator and found the evaporator cover top tabs both broken. I found the right side anchor on the evaporator enclosure broken off leaving only one screw holding the cover on. I found the restriction in the cap tube on the evaporator. I replaced the complete e
Near Leander, TX 78641
Cliff
Job Details: 04/03/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ04 Arrived on site to diagnose a refrigerator that is not cooling properly in the RC. Tested unit and found all parts and components fully functional but shelves to packed with items preventing proper airflow. Advised homeowner on findings. No further repairs are needed at this time and no leaks were found at time of service.
Near Manor, TX 78653
Andy
Job Details: 04/03/2020
WASHER WHIRLPOOL WTW5000DW2 Arrived on site washer not cycling. Upon arrival customer informed that unit is working but not well and makes noise. Tested and inspected unit and found failed motor and gearcase. Ordering needed parts as well as washplate in case needed. No water leaks present at time of service.; ordrng 1 W10752283 (washplate) and 1 W11283592 (motor-drve)
Near Del Valle, TX 78617
Wesley
Job Details: 04/03/2020
WASHER WHIRLPOOL WTW4850HW Arrived onnsite for smell and not filling well. Found all operating as designed. and calibrated for customer. Advised customer on design and new use and care practices. No leaks at time of service
Near Round Rock, TX 78665
Andy
Job Details: 04/03/2020
OVEN WHIRLPOOL WEG760H0DH0 Arrived on site for range not operating. Tested and inspected unit and found failed control. Contacted office and got authorization. Removed failed part and replaced with new. Tested unit and all operations are normal. No gas leaks present at time of service.
Near Austin, TX 78731
Luis
Job Details: 04/03/2020
REFRIGERATOR WHIRLPOOL KBSD618ESS01 "Arrived on site for noise complaint while dispensing water. Tested dispenser off noise from filter housing,diagnosed filter housing g at an angle unable to fully install filter correctly to housing,adjusted filter housing installed filter fully into housing tested water dispenser unit working as designed."
Near Leander, TX 78641
Lou
Job Details: 04/03/2020
WASHER WHIRLPOOL WTW5000DW3 "arrived on site to inspect washer not draining. Upon further inspection, I found the unit with water in the basket. I attempted to place the unit in diagnostics and the control failed. I removed and replaced the main control and placed the unit in diagnostics showing no error codes. I attempted to manually test the drain pump and it failed. Afterwards, I found that the control was the part number and will need to be replaced with the correct part. I removed the water from the unit with my shop vac then tilted the unit back to find the drain pump cover was damaged and the harness was broken from the connector (photo). I advised the customer of my findings and am ordering the lower harness No water leaks observed during service.; ordrng 1 W11255099 (LOWER HARNESS) and 1 W11399437 (DRAIN PUMP) and 1 W11417466 (CONTROL)"
Near Austin, TX 78734
Brandon
Job Details: 04/03/2020
DISHWASHER KITCHENAID KDPE334GPS0 "Arrived on site for customer complaint of top rack falling off, I found multiple broken parts, I replaced both tracks and adjusters. Unit tested good."
Near Bertram, TX 78605
James
Job Details: 04/03/2020
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Arrived on site and found freezer evaporator frozen solid. Tested defrost circuit and found open bi metal. Unit will need new evaporator fan with harness to repair. I will also bring the heater and control on return visit. Customer to thaw unit for 48 hours prior to repair. ; ordrng 1 WP12729128 (heater)
Near Austin, TX 78759
Tyler B.
Job Details: 04/03/2020
WASHER MAYTAG MVWX655DW0 "Arrived to install previously ordered parts, removed and replaced which, tub and gearcase and tested properly no leak o site"
Near Round Rock, TX 78681
Wesley
Job Details: 04/03/2020
REFRIGERATOR WHIRLPOOL MRT311FFFZ Arrived onnsite and fresh food door gapping and causing air leak. Ordering door to repair and sealer.; ordrng 1 LW10856269 (STAINLESS STEEL DOOR) and 1 WP482338 (adhesive)
Near Georgetown, TX 78628
Paul
Job Details: 04/03/2020
MICROWAVE JENN-AIR JMW2430DP00 Arrived onsite for a microwave to replace previous diagnosed parts. I replaced the inner door and tested the unit. The top corners of the door were no longer leaking but the customers WiFi blanked out again. I checked around the door for leaks and I got readings above 7cm along the top middle part of the door. I pushed in on the door and it didn’t change. I found the trim above the door bent. I straightened the trim and tested. It seemed to slow the leakage down but after the unit runs for 45 seconds to a minute. The meter starts bouncing up above 7cm in the center 12” above the door. It appears that the magnetron itself is leaking and needs to be replaced. Ordering W11346197 MAGNETRON. ; ordrng 1 W11346197 (MAGNETRON)
Near Round Rock, TX 78665
Andy
Job Details: 04/03/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived on site for refrigerator too cold and not making ice. Tested and inspected unit and found failed thermistor. Removed failed part and replaced with new. Checked ice bin and ice bin was full of ice. Customer stated that some time’s it makes ice normal and sometimes it’s abnormal ice. Tested unit and all ice maker functions seem normal. Called tech line and spoke with Chris (SR# 7727508996) Made aware of issue and was was found and what was stated by customer. Was instructed that unit is working as designed. No other repairs are needed at this time. No water leaks present at time of service.
Near Austin, TX 78737
Kevin
Job Details: 04/03/2020
DISHWASHER WHIRLPOOL KDTE304GPS "Arrived on site and inspected dishwasher and found check valve is stuck, after clearing valve it is now operating properly. No water leaks detected at time of service, job complete"
Near Pflugerville, TX 78660
Andy
Job Details: 04/03/2020
MICROWAVE WHIRLPOOL WMH75021HZ1 Arrived on site to install previously diagnosed wave cover. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Near Austin, TX 78734
Brandon
Job Details: 04/03/2020
DRYER LG DLE9577SM "Arrived on site for customer complaint of no heat, found faulty heating assembly, I replaced heater, unit tested good. Collected payment on cc.
Near Leander, TX 78641
Cliff
Job Details: 04/03/2020
REFRIGERATOR LG LFXC24726S/00 Arrived on site to diagnose a refrigerator that is not cooling. Tested unit and found failed compressor and possible refrigerant leak.
Near Wimberley, TX 78676
Robert
Job Details: 04/03/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived on job for complaints of condensation on strip between refrigerator and freezer section and left refrigerator door not staying open. Not able to confirm condensation but closer cam damaged. ; ordrng 1 W10917991 (hinge-door) and 1 WP12028505AP (ref dr closer cam) and 1 WP67003405 (block- piv)
Near Elm Mott, TX 76640
Jonathan
Job Details: 04/03/2020
WASHER WHIRLPOOL MVWB835DW4 "Left on site for washer that’s making a loud banging/grinding sound. Inspected unit and work area. Customer advised that her mom did one load where it was banging and then since then, she’s been running lighter loads and it hasn’t been an issue. Placed unit in service diagnostics and found an F7 E5 (shifter failure) error code. Ran unit through an auto test and found the unit spinning when it was supposed to agitate and then catching. When spinning it was making a chirping sound. Replaced gear case and tested unit. Unit ran as designed. Call complete."
Near The Hills, TX 78738
Leonardo
Job Details: 04/03/2020
COOKTOP KITCHENAID KCGD506GSS00 arrived on site to test unit for missing parts. Test unit and found piece missing to connect regulator to manifold. Someone had installed the unit and it was leaking and advised customer to do orifice conversion and now piece is missing. Called techline and they said they didn’t have a part number will have to research. Sr#7727511484; ordrng 1 PARTRESEARCH (PART RESEARCH )