Near Temple, TX 76502
Jonathan
Job Details: 06/09/2020
FREEZER WHIRLPOOL WRF757SDHZ00 Read on site for refrigerator that had the freezer light go out and lights intermittently flashing in the refrigerator section. Inspected unit and work area. Tested voltage going to the freezer and found proper voltage. Replaced freezer LED and first replaced LED was shorting out. Replaced LED with another new one and unit worked as designed. Both freezer and refrigerator sections both lit up and are working as designed. Call complete.
Near Kempner, TX 76539
Al
Job Details: 06/09/2020
WASHER GE GFW480SPK0RR Arrived once again for washer not completing cycles.DW instructed me to remove the hose from the connector the customer has it hooked to and place a bucket there to confirm the ongoing issues are directly related to the customers drain system.I ran a quick wash cycle with the bucket underneath the drain and unit tested as designed.Customer set up is not allowing the unit to drain properly because the hook up is causing the unit to siphon back into the unit not allowing it to complete the cycle.I photographed and videotaped the service from today and forwarded it to EH in claims and DW (supervisor).Unit will work as designed if not hooked to the drain pipe leading to the yard.Photos attached.Claims notified of service issues and outcome.All water lines were dry at the end of service.Job complete
Near Pflugerville, TX 78660
Wesley
Job Details: 06/09/2020
REFRIGERATOR KITCHENAID KRSC503ESS01 Arrived onsite for freezer intermittently not cooling. and replaced the control and the UI. Unit is now symptom free. Advised customer Ron repair
Near Killeen, TX 76541
Al
Job Details: 06/09/2020
WASHER WHIRLPOOL VAW3584GW1 Arrived to inspect console damaged from the box at BUDDY’S Home Furnishings.Confirmed the complaint and found the unit appears the unit was severely damaged during or before delivery.Replaced the damaged console and unit stil didn’t seat correctly into the lid.Unit will need a top W11026446 to complete the repair..Needs more work.Office to reschedule with Business.; ordrng 1 W11026446 (TOP)
Near Canyon Lake, TX 78133
Noah D
Job Details: 06/09/2020
WASHER MAYTAG MTW6500TQ0 "Arrived on site to inspect washer for UL error, found the basket was rotating badly, will need to replaced full stem assembly, will need 2 hours and sealing fluid. Office to reschedule ; ordrng 1 2HOURS (2HOURS) and 1 GASKETGREASE (GASKET GREASE )"
Near Jonestown, TX 78645
Lou
Job Details: 06/09/2020
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site to inspect wall oven console not responding. Upon further inspection, I attempted to place the unit in diagnostics and it failed. I cycled the power to the unit and removed and replaced the main ACU and cycled the power again to allow the console to mate to the new main ACU. I then removed and replaced the console and cycled power again to the unit to allow the main ACU to mate to the new console. Programmed the unit then tested. Unit is operating as designed. Job completed."
Near Hutto, TX 78634
Andy
Job Details: 06/09/2020
WASHER MAYTAG MVWB835DW3 Arrived on site for washer not operating. Checked voltage at outlet and found good. Tested and inspected unit and found failed control and UI. Ordering needed parts. Office to schedule return trip. Customer would like ASAP appointment if possible. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W11112656 (console) and 1 W11170706 (cntrl-elec)
Near Austin, TX 78748
Leonardo
Job Details: 06/09/2020
DISHWASHER WHIRLPOOL WDF540PADM3 Arrived on site to test unit for unit leaking. Test unit and found unit leaning forward front legs not even touching the floor leveled unit test unit and unit test good job complete.
Near Dripping Springs, TX 78620
Robert
Job Details: 06/09/2020
REFRIGERATOR KITCHENAID KBSN608ESS01 Arrived on job for complaints of no light in freezer. Found top freezer module bad. Replaced module.
Near Canyon Lake, TX 78133
Noah D
Job Details: 06/09/2020
REFRIGERATOR GE GSHS5KGXCCSS "Arrived on site to inspect fridge for not dispensing water, upon inspection found a gash in tank that sprayed water when activated. Ordering tank. Office to reschedule ; ordrng 1 WR17X11440 (TANK)"
Near Manor, TX 78653
Eman J.
Job Details: 06/09/2020
OVEN WHIRLPOOL WFE525S0HS1 Arrived onsite to install previous diagnosed parts. Installed wiring harness. Tested system. Everything works as designed. Job complete.
Near , TX 78621
Andy
Job Details: 06/09/2020
REFRIGERATOR KITCHENAID KRFC604FSS03 Arrived on site for refrigerator still not making ice. Tested and inspected unit and found is not sensing ice bin. Removed switch for ice bin and found wire connection for switch was broken and could not be attached. Will need new door to complete repairs. Looked up part and found no results for it on Marcone ordering parts research. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (PARTS RESEARCH ) and 1 W11330486 (UI)
Near Austin, TX 78748
Luis
Job Details: 06/09/2020
REFRIGERATOR GE GTS18XCRERWW "Arrived on site for noise compliant. Found condeser fan not running,forced fan motor to run loud noise from fan and fan motor would stop if not forced,fan motor extremely hot to the touch,diagnosed a failed condenser fan motor. Installed a new fan motor,powered unit on condenser fan powered on,after about 5 min fan blade tore apart due to failed fan motor overheating causing plastic fan blade to become brittle and break. Ordering a new fan blade to close out job. ; ordrng 1 CNOTE (JOB CAN BE DOUBLE BOOKED WITH LM. ) and 1 WR60X10207 (FAN BLADE)"
Near Georgetown, TX 78633
Jonathan
Job Details: 06/09/2020
COOKTOP KITCHENAID KCGS956ESS02 Arrived on site for cooktop front right burner not igniting. Inspected unit and work area. Found center burner cap switched with front right center cap. Corrected burner caps and tested cooktop. Found all burners igniting and burning correctly. All tested good. Spoke with customer on user care guide.
Near Buda, TX 78610
Leonardo
Job Details: 06/09/2020
MICROWAVE MAYTAG MMV4205DH1 Arrived on site to test unit for open closer door error. Found bad 3 way switch. Replaced switch and interlock at.Test unit and unit test good job complete.
Near San Marcos, TX 78666
Richard
Job Details: 06/09/2020
VENTHOOD KITCHENAID KXW9748YSS0 Arrived onsite for the vent hood hood not working well. During testing found that there is no issues with the blower or any of the electrical. The vent hood just doesn’t perform as well as it looks.
Near Buda, TX 78610
Jacob
Job Details: 06/09/2020
REFRIGERATOR GE GSH22JFZBBB Arrived onsite for unit not cooling. Tested unit. Found that the compressor was having a hard time starting up to cool the unit. Replaced the start device. Tested unit. Unit was cooling. No leaks at this time. Job complete
Near Bartlett, TX 76511
Cliff
Job Details: 06/09/2020
REFRIGERATOR LG LSXS26366S/00 Arrived on site today goes a refrigerator that is not producing ice. Found previous repair good and water still working but icemaker not calling for water during test cycle. Replaced icemaker and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
Near Austin, TX 78739
Jacob
Job Details: 06/09/2020
FREEZER KITCHENAID KRMF706ESS01 "Arrived onsite for unit making noise during water dispenser usage, and experience over frosting on the top drawer of the freezer. Tested water dispenser. Found that noise was coming from the water valve in the wall being too much pressure. Turned down valve. Tested unit. Unit test good. Looked at freezer saw unit getting frost over on the top tray. Ordered part. Office to reschedule ; ordrng 1 W10815701 (dor-fip ss) and 1 W10839793 (nameplate)"
Near The Hills, TX 78738
Brandon
Job Details: 06/09/2020
REFRIGERATOR KITCHENAID KBBL306ESS01 "Arrived on site for customer cod unit not cooling properly, found miscommunication between thermistors and UI panel not defrosting properly. I replaced UI panel, wire harness, and thermistor. Unit tested good."
Near Kingsland, TX 78639
James
Job Details: 06/09/2020
FREEZER WHIRLPOOL WZF34X16DW04 Arrived on site and tested operation. Found evaporator frozen over. Tested heater in diagnostics and found heater not warming properly. Tested voltage to heater and found control only sending 110 volts. Heater ohms properly at 37 ohms. Verified proper voltage to unit. Installed new control and tested heater in diagnostics. Heater now getting 125 Volta’s and heating properly. Turned unit off and recommended customer allow unit to thaw for 24 hours with door propped open. Job complete
Near Austin, TX 78734
Brandon
Job Details: 06/09/2020
REFRIGERATOR WHIRLPOOL WRF990SLAM02 "Arrived on site for customer complaint of unit not cooling properly. Found fresh food section at 44 degrees and freezer at 12 degrees. Found all fan motors and compressor to be running, compressor sounded sluggish.
Near Hutto, TX 78634
Andy
Job Details: 06/09/2020
DRYER WHIRLPOOL WED5620HW1 Arrived on site for dryer not operating properly. Tested and inspected unit and found failed fuse. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Near Meadowlakes, TX 78654
James
Job Details: 06/09/2020
REFRIGERATOR GE GYE22HSKHSS Arrived on site and found ice build up in left rail and frost build up in freezer. Inspected for air leaks and found moisture build up and ice forming around ice maker in fresh food door. Also found service pointer for freezer door gasket causing frost build up in freezer. Unit will need ice door kit and new freezer door gasket to repair.; ordrng 1 WR14X31558 (FREEZER GASKET) and 1 WR49X29483 (ice box door kit)
Near Austin, TX 78739
Luis
Job Details: 06/09/2020
REFRIGERATOR GE PFSS5NJWASS "Arrived on site for water leaking. Found small leak at inlet to water valve,line fully secured diagnosed defective oring on inlet,installed a new valve turned water on to valve no leaks tested water dispenser no leaks."
Near Cedar Park, TX 78613
Lou
Job Details: 06/09/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Arrived on site to inspect refrigerator freezer door not opening. Upon further inspection, the customer unplugged the unit 2 days ago to defrost the unit due to the FC door not opening. When I attempted to open the FC door, it still does not open. Grabbing the sides of the door, I pulled as hard as I could and it didn’t budge. I contacted techline and spoke to Kevin and advised of my findings. Kevin advised that even after defrosting the unit the door should open. I advised that I’ve tried several times with no success. No water leaks observed during service, job completed."
Near Kyle, TX 78640
Jacob
Job Details: 06/09/2020
REFRIGERATOR WHIRLPOOL WRF992FIFM00
Near Leander, TX 78641
Lou
Job Details: 06/09/2020
COOKTOP KITCHENAID KCGS550ESS01 "Arrived on site to inspect cooktop burner not working. Upon further inspection, I tested all burners and found the middle burner small burner operated but the flame was extremely high and wild and the outer burner did not work. It appears that all of the gas from the outer burner is going to the smaller burner. I attempted to clean the burner head and it continued to fail. I removed and replaced the middle burner head and retested. Unit is operating as designed. No gas leaks detected during service, job completed."
Near Round Rock, TX 78681
David S
Job Details: 06/09/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 Arrived on site for dishwasher not having a display. I inspected the unit and work area. I found dishwasher had no power going to it. I found a switch under the si k for dishwasher power. I turned it on and the dishwasher came on. I ran the unit through a diagnostics cycle. The dishwasher operated as designed. No water leaks detected. Job complete
Near Austin, TX 78729
Wesley
Job Details: 06/09/2020
WASHER MAYTAG MVWB765FW4 Arrived onsite and replaced valve due to cold water only trickling also found control to be shorted and lock not working. ; ordrng 1 W10810403 (lid lock assy) and 1 W11429620 (CONTROL)
Near Austin, TX 78731
Scott
Job Details: 06/09/2020
MICROWAVE KITCHENAID KEHU309SSS06 Arrived on site for oven not preheating fast enough . Found broil element outer ring had failed . Customer had new element . Replaced element .all checked normal
Near Cedar Park, TX 78613
David
Job Details: 06/09/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site to diagnose dishwasher leaking when running. Performed diagnostic on unit. Ran test cycle and found water leaking from drain pump. Checked drain pump and found the top tab where drain pump mounts to sump was broken off and pump isn’t seating / sealing. Ordering new drain pump and sump assembly to resolve. ; ordrng 1 W10876537 (drain pump) and 1 W11025157 (pump&motor)
Near Wimberley, TX 78676
Robert
Job Details: 06/09/2020
OVEN KITCHENAID KODE300ESS00 Arrived on job for complaints of oven not displaying. Found loose connection at power supply control. Connected wire and oven powered on.
Near Austin, TX 78734
Luis
Job Details: 06/09/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived on site for ice bin complaint. Found push button sticking on bin,unable to install new ice bin provided,found new bin is large then existing bin,ordering another ice bin; ordrng 1 W11185686 (ICE BIN)"
Near Austin, TX 78728
Wesley
Job Details: 06/09/2020
DISHWASHER KITCHENAID KDTM354ESS3 Arrived onsite and found customer dealing with symptoms of oversudsing poor cleaning conditions. Found float switch cutting off water early. Corrected alignment. Advised customer on repair and best practices.
Near Georgetown, TX 78628
Cliff
Job Details: 06/09/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site to install new freezer door for refrigerator. Installed door and nameplate and tested unit. Found RC doorhandle missing end cap.; ordrng 1 W10780404 (handle)
Near Dripping Springs, TX 78620
Robert
Job Details: 06/09/2020
RANGE WHIRLPOOL WOS51EC0HS01 Arrived on job for complaints of display not working. Found the console glitch in cooking cycle. Replaced console and test.
Near Austin, TX 78731
Scott
Job Details: 06/09/2020
REFRIGERATOR KITCHENAID KSC23C8EYY03 "Arrived on site for fresh food evap covered in frost . Customer says it happens about every 3 mon. Ran diagnostics all checked normal . All fans working . Getting good frost on both evaps . Found UI starting to fail . Some of the Led are fading . Recommended replacing UI and main control. . No water leaks detected at time of service .job complete ."
Near Austin, TX 78702
Leonardo
Job Details: 06/09/2020
DISHWASHER KITCHENAID KDTE334GPS0 Arrived on site to test unit for unit not starting. Found unit not draining correctly. Test unit and found error codes on control board. Reset control board and removed drain motor. Test unit and unit test good job complete.
Near Austin, TX 78702
Leonardo
Job Details: 06/09/2020
RANGE WHIRLPOOL KSGG700ESS1 Arrived on site to test unit for right front burner not starting. Test unit and found right front and left front burner had wrong burner head. Secured burner head to correct burners test unit and unit test good job complete.
Near Horseshoe Bay, TX 78657
James
Job Details: 06/09/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived on site and found freezer light module out. Installed new and tested. Unit tests good. Job complete
Near New Braunfels, TX 78132
Noah D
Job Details: 06/09/2020
REFRIGERATOR JENN-AIR JFC2290REP00 "Arrived on site to install new rail and inspect doors, realigned hinge but the opening action was hindered as if it was internally broken, replaced rail and instructed customer to close the door correctly, checked all parts and doors for misalignment and couldn’t find any. Complete"
Near Georgetown, TX 78628
David
Job Details: 06/09/2020
REFRIGERATOR FRIGIDAIRE FFHS2611PFEA "Arrived on site for report of RC not cooling. Performed diagnostic on unit. Found FC to be good and frozen, with good temps. RC was slightly under room Ed damper via diagnostics and found damper is showing 4 in diagnostic which is an indication of failure. Unit was clunking and I never felt the damper open to allow any cold air in. Ordering new damper assembly, and returning with controls as well. Requesting AUTHO in case controls aren’t needed, but for sure need damper assembly.. ; ordrng 1 242303001 (damper assy) and 1 AUTHO (AHS AUTHO)"
Near Killeen, TX 76549
Al
Job Details: 06/09/2020
REFRIGERATOR GE PSS26MSWASS "Arrived to inspect freezer section not cooling.Found the evaporator fan motor was humming, but not working.Disassembled the unit and found I will need WR60X10074 fan motor with thermistor.Called office and spoke with DW.Ordering the correct part..Needs more work.Left unit unplugged until returning service ; ordrng 1 WR60X10074 (EVAPORATOR FAN MOTOR WITH THERMISTOR )"
Near West Lake Hills, TX 78746
Leonardo
Job Details: 06/09/2020
MICROWAVE MAYTAG MMV4206FW3 Arrived on site to test unit for unit not heating. Test unit by putting water and heating for 30 seconds and water got hot. Test again at 45 seconds and water got hot. Test unit again for 1 minute and water got hot. Could not duplicated the problem at this time.
Near Austin, TX 78733
Kevin
Job Details: 06/09/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site and inspected dishwasher and found dispenser drawer is loose. After reattaching dispenser drawer confirmed all functions are operating properly. No water leaks from connections at time of service , job complete"
Near Austin, TX 78736
Kevin
Job Details: 06/09/2020
REFRIGERATOR WHIRLPOOL WRX735SDBM00 "Arrived on site and found refrigerator still has older style drain tube, new drain tube is covered by S38253 Also removed all ice from the entry of the freezer and insured evaporator drain operating properly. No water leaks from connections at time of service, job complete"
Near Canyon Lake, TX 78133
Noah D
Job Details: 06/09/2020
REFRIGERATOR WHIRLPOOL GD5VVAXTY00 "Arrived on site to inspect fridge for not cooling, upon inspection and talking to customer found both compartments to temp and cooling, fixed button on cooling wheel and tested. Complete"
Near Austin, TX 78738
Luis
Job Details: 06/09/2020
REFRIGERATOR KITCHENAID KSSC48QMS02 "Arrived on site for noise compliant. Diagnosed vibration noise from fan motor area and unit shutting on and off. Adjusted fan motor and housing no vibration noise present, replaced main control due to defective control shutting unit off and on. Powered unit on ran diagnostics all test passed unit working as designed"
Near Salado, TX 76571
Cliff
Job Details: 06/09/2020
WASHER WHIRLPOOL WFW6620HC0 Arrived on site to diagnose a washing machine that homeowner is not able to start cycles consistently. Tested unit and found no mechanical failures with unit at this time. Advised homeowner on electrostatic panel operation. No further repairs are needed and no leaks were found at time of service.
Near Kyle, TX 78640
Kevin
Job Details: 06/09/2020
REFRIGERATOR KITCHENAID KRFC604FSS02 Per service pointer W11406716 will need to replace W11366500 fill tube again with new version. According to service pointer Will also need a 3/16 or number 10 drill bit. SR7728022394; ordrng 1 W11366500 (WATERLINE KIT) and 1 WP482338 (adhesive)
Near Pflugerville, TX 78660
Andy
Job Details: 06/09/2020
WASHER WHIRLPOOL WET4027HW0 Arrived on site for washer banging noise. Tested and inspected unit and found failed suspension. Unit is stacked and will need 2 man 2 hour job. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (2 MAN JOB ) and 1 SEENOTE (2 HOUR JOB )
Near Austin, TX 78729
Wesley
Job Details: 06/09/2020
REFRIGERATOR WHIRLPOOL WRF954CIHV01 Arrived onsite and found unit up level on account of door leveling adjustment for right door. Does not work. After attempting to level by other means and not making any progress ordering right door. Office to reschedule. ; ordrng 1 LW11039241 (dor-fip)
Near Round Rock, TX 78681
David S
Job Details: 06/09/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site for dishwasher not washing dishes. I inspected the unit and work area. I found fault codes F4E3 motor fault, F7E1 no heat. I ran the unit through a test cycle. The control is sending voltage to the motor but the motor is not running. The heating element came on and started to heat. I will need to order the sump and motor WPW10455268 to complete the repair, the part is showing to be an expart. Office to reschedule hen the part becomes available. No water leaks detected, job complete.; ordrng 1 WPW10455268 (sump and seal assem)"
Near Buchanan Dam, TX 78609
James
Job Details: 06/09/2020
REFRIGERATOR KITCHENAID KRFC604FSS01 Arrived on site and found ice bin base has broken from ice build up. Ice maker functioning properly and seals are good. Unit will need ice bin to repair. Office to schedule return services or direct ship part to customer if possible. ; ordrng 1 W10911314 (ice-contnr)
Near Lakeway, TX 78734
Luis
Job Details: 06/09/2020
REFRIGERATOR KITCHENAID KFIS20XVMS00 "Arrived on site for freezing in crisper drawer. Checked temp reading 43° in crisper u dear ice box,closed door found ice door seal not sealing to ice box ordering a new seal; ordrng 1 WPW10287601 (SEAL)"
Near Austin, TX 78749
Leonardo
Job Details: 06/09/2020
RANGE WHIRLPOOL WFG320M0BS3 Arrived on site to test unit for oven not working. Found broken ignitor. Replaced ignitor test unit and unit still not turning on. Found bad control board. Ordering new board W11126814 ; ordrng 1 W11126814 (CONTROL BOARD )
Near New Braunfels, TX 78132
Noah D
Job Details: 06/09/2020
COMPACTOR KITCHENAID KTTS505ESS0 "Arrived on site to install switches for non working compactor, replaced switches and tested all functions, no problems found. Complete"
Near Georgetown, TX 78633
Jonathan
Job Details: 06/09/2020
REFRIGERATOR KENMORE 106.7201901 "Arrived on site to install previous diagnosed part. Removed failed duckbill and installed new drain kit. Removed ice from FC and drain line. Tested defrost operation and found all working. Customer address issue with slow water pressure threw dispenser, tested water pressure . Found customer on a triple filtration system and unaware of last time refrigerator filter has been replaced, recommend to remove refrigerator filter and installed bypass. Removed filter and installed bypass. Tested water pressure and all tested good. No water leaks detected at time of service..
Near Bee Cave, TX 78738
Brandon
Job Details: 06/09/2020
ICE MACHINE KITCHENAID KUIX505ESS1 "Arrived on site for customer complaint of no ice production, found filter was restricting water pressure. Unit is hooked up to r/o and doesn’t need an internal filter. I removed filter, unit tested good.
Near Austin, TX 78726
Paul
Job Details: 06/09/2020
REFRIGERATOR KITCHENAID KRFC704FSS02 Arrived onsite for a refrigerator with a drawer/bin hard to slide. Ms stated the drawers are working fine. The issue is the new right side RC door that was changed has brown spots in the finish that will not come off. I saw the spots ms was referring to and took photos. The spots will not come off. Ms is using a stainless steel polish. The door will need to be replaced again. Ordering W10849512 DOR-FIP. ; ordrng 1 W10849512 (DOR-FIP)
Near Marble Falls, TX 78654
James
Job Details: 06/09/2020
DISHWASHER WHIRLPOOL WDF331PAHB0 Arrived on site and tested operation. Found unit not filling with water. Turned supply valve on and tested operation. Unit tests good and dispenser door opening properly. Job complete
Near Austin, TX 78758
Eman J.
Job Details: 06/09/2020
WASHER WHIRLPOOL MVWC565FW2 Arrived onsite to replace previous diagnosed parts. Replaced pump drain unit works as designed. Job complete.
Near Austin, TX 78732
Luis
Job Details: 06/09/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for 3way valve consistently switching rotation. Power cycled unit,found clicking noise from control and 3way valve consistently rotating every 2min. Diagnosed a defective main control. Installed an updated main control powered unit on found valve no longer consistently rotating unit working as designed. ; used 1 WPW10675033 (CONTROL) from stock"
Near Lago Vista, TX 78645
Lou
Job Details: 06/09/2020
REFRIGERATOR WHIRLPOOL WRF736SDAM14 "Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, customer advised that another tech company had been out and diagnosed the unit needing an ice maker and compressor, but never returned. I tested temps in the FC=-3 degrees and RC=51 degrees. I found ice built up on the evaporator & cover. I tested the fans and found the evap fan motor is not operating. I tested the ice maker and found error E5. The previous tech ordered an ice maker and compressor. I removed and replaced the ice maker with the part the customer had and tested and it is operating as designed. I am ordering the evap fan motor assembly and HV control and scheduled return service No water leaks observed during service.; ordrng 1 W10854027 (cntrl-elec) and 1 W11224591 (motor-evap)"
Near , TX 78628
David
Job Details: 06/09/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site to diagnose refrigerator with no ice being made. On arrival I could also hear the fan in the FC buzzing loudly. Customer also informed me that at times the lights wouldn’t come on when the doors opened, and that it would beep at them sometimes. Performed diagnosis and found FC fan needs to be replaced to start since there is no defrost issue, as well as possibly door switches / control. Called tech line to document as well, SR7728025110. Tech line says a bad or shorting fan can cause issues with the DC voltages, which can affect the lights and icemaker both. Icemaker does cycle in diagnostics. Ordering Freezer compartment Evap fan, both door switches, control, and bringing back icemaker as well. Tech line also recommends disconnecting aurora board / pantry control if fan doesn’t resolve issue and testing them. Bringing aurora board on return. ; ordrng 1 W10830288 (cntrl-elec LED) and 1 W10843055 (cntrl-elec) and 1 W11032800 (motor-ev
Near Austin, TX 78737
Kevin
Job Details: 06/09/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site and inspected refrigerator and found fresh food evaporator is frosted over. Will need to replace evaporator motor with thermistor to correct issue. Customer has read and signed defrost waiver, no water leaks from connections at time of service.; ordrng 1 W11087438 (motor-evap)"
Near Austin, TX 78747
Leonardo
Job Details: 06/09/2020
MICROWAVE WHIRLPOOL WMH31017HS3 Arrived on site to test unit for unit not starting. Found unit top interlock stuck in the close position. Removed panel and secured interlock test unit and unit test good job complete.
Near Canyon Lake, TX 78133
Robert
Job Details: 06/09/2020
RANGE WHIRLPOOL WFE550S0HZ1 Arrived on job to replace top. After replacement test operation.
Near Leander, TX 78641
Paul
Job Details: 06/09/2020
REFRIGERATOR WHIRLPOOL KSF26C6XYY04 Arrived onsite for a refrigerator not cooling correctly again. I found the temps warmer than normal. I inspected the unit for a refrigerant leak. I removed the RC evaporator cover and found dye coming out of the liner where the lines come out to the evaporator. I took a photo of the leak in SDQP. I found the compressor was extremely hot and I explained to the customer that I would call techline and have it documented because the unit is not repairable due to where the leak is. I called techline and spoke with JK. I explained to JK what I had found. JK stated he had to have the high side and low side pressures to document the call. He stated I needed to call back after I got those. I checked pressures and found the high side at 115 psi and low side in a 2 psi vacuum. The hold times with the factory were too long and I had to get on my next call.
Near Granite Shoals, TX 78654
James
Job Details: 06/09/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived on site and found freezer light out and fresh food lights working. Installed new module in freezer and tested operation. Unit tests good. Job complete
Near New Braunfels, TX 78130
Richard
Job Details: 06/09/2020
REFRIGERATOR WHIRLPOOL WRT318FMDM02 Arrived onsite for the refrigerator not cooling. During testing found that the there is a restriction in the sealed system. Took pictures. Will need a sealed system repair.
Near Austin, TX 78738
Luis
Job Details: 06/09/2020
REFRIGERATOR JENN-AIR JFFCC72EFS02 "Arrived on site for no cool in fresh food and no water. Removed drawers and cover found cover harness not connected to power,reconnected harness correctly,ran diagnostics found frozen filter head and no cool due to harness not connected. Unit passed all diagnostics checked air flow good,checked water dispenser good unit working as designed."
Near Austin, TX 78723
Eman J.
Job Details: 06/09/2020
REFRIGERATOR KITCHENAID KRSF505ESS01 Arrived onsite for refrigerator water not dispensing. Tested system found that the valve is faulty. Ordering valve WPW10238100; ordrng 1 WPW10238100 (valve-inlt)
Near Temple, TX 76502
Jonathan
Job Details: 06/09/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Arrived on site to install previously diagnosed parts. Inspected unit and work area. ; ordrng 1 W10830288 (cntrl-elec)
Near Round Rock, TX 78665
David S
Job Details: 06/09/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site for fridge making a roaring noise when dispensing water. I inspected the unit and work area. I found the single valve making the noise when calling for water.I removed the failed valve and replaced new. I tested the valve and there was no more roaring noise coming from it. Job complete. No water leaks detected.
Near Round Rock, TX 78665
Kayman
Job Details: 06/09/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived onsite for oven display not syncing with touch. Indicating issues with the console or control. I replaced the control (W11261167) and the console (W11296171). Unit is working as designed and touch feature is synced. Job complete.
Near Georgetown, TX 78626
Jonathan
Job Details: 06/09/2020
WASHER WHIRLPOOL WFW8620HC1 "Arrived on site for washer banging durning spin cycle. Inspected unit and work area. Performed diagnostics mode and checked fault codes. Found fault code F0-E2 over suds, F5-E2 lock failure and F5-E3 unlock failure. Tested operation in manual test mode and quick test mode. Removed top and inspected all components. Ran unit in normal run mode on drain spin. Unit completed cycle as designed. Spoke with customer on suds and user care guide. All tested good, no water leaks detected."
Near Leander, TX 78641
David
Job Details: 06/09/2020
FREEZER WHIRLPOOL WRT311FZDM01 "Arrived on site to diagnose refrigerator that was not cooling in RC, and lesser in FC. Performed diagnostic in unit and examined. Found FC was cooling good, but there was a bag that was blocking the gasket for, sealing, allowing frost. Found RC was warm, barely cool. Checked cabinet and found a 3 inch long gap where the gasket wasn’t sealing to the liner on the top left corner. Found the cabinet was bent in the bottom right corner and folded, throwing off the geometry of the doors. Called tech line and documented with Joel Sr7728013544.
Near Austin, TX 78726
Paul
Job Details: 06/09/2020
REFRIGERATOR KITCHENAID KFIS29PBMS02 Arrived onsite for a refrigerator with ice cycles in the FC and the door not shutting. I adjusted the door on the T brackets to get the gasket to seal correctly. The gasket seals properly at this time. Call complete.
Near Austin, TX 78748
Kevin
Job Details: 06/09/2020
MICROWAVE WHIRLPOOL WMH31017HS2 "Arrived on site and inspected microwave and found customer is experiencing popping noises coming from the capacitor area. Uninstalled microwave and inspected all components and did not see anything visibly failed. There is buildup of cooking oil around and inside capacitor area. Replaced Megatron, capacitor, and diode. After replacement hopping did not happen.
Near Austin, TX 78749
Leonardo
Job Details: 06/09/2020
DISHWASHER WHIRLPOOL KDTE204GPS0 Arrived on site to test unit for upper rack falling. Test unit and found broken left track. Test unit and unit test good job complete.
Near McGregor, TX 76657
Jonathan
Job Details: 06/09/2020
OVEN WHIRLPOOL WOC75EC0HS03 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced magnetron and tested unit. Unit still came up with the F1 E6 error code. I inspected the magnetron and found it completely burned on the edges. Inspected wave guide cover and found an arc mark on the wave guide cover. I called Techline because of a concern about the wave guide and spoke to Robert SR# 7728018543. He advised that he did not like the sound of the wave guide but to go ahead and continue with repairs. He advised to replace the inverter and then the microwave control of the inverter didn’t work. He advised if those didn’t fix the issue to call back. I replaced the inverter and tested the unit. Unit still came on with the F1 E6 (magnetron error). Went through tech sheet and replaced the microwave control. Tested unit and still did not work.
Near Belton, TX 76513
Cliff
Job Details: 06/09/2020
WASHER AMANA NTW4516FW3 Arrived on site to diagnose a washing machine that is constantly draining. Reset control and fully tested unit. Found no failures at this time. Advised customer that if machine sits with water in it then it will put it self into a fault state to prevent flooding. Advised on reset procedure. No further repairs are needed and no leaks were found at time of service.
Near Georgetown, TX 78633
Jonathan
Job Details: 06/09/2020
RANGE WHIRLPOOL WFG515S0EB1 "Arrived on site for range back burner going out on low, oven temperature of +30° and cooktop grates bowing. Performed temperature test on bake mode at 350°. Found average temperature at 358°. Customer was happy with 358° and does not want to calibrate. Adjust back left burner. Inspected grates and found bowing down in center of grates. ; ordrng 1 W11382191/DTC (GRATE KIT)"
Near Round Rock, TX 78664
David S
Job Details: 06/09/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site to install previous diagnosed parts. I gained access to the hv control and replaced new. The unit reset the filter light and is now showing the filter has been replaced. No water leaks detected. Job complete.
Near Austin, TX 78734
Brandon
Job Details: 06/09/2020
DRYER GE DBXR463EG6WW "Arrived on site to replace broken thermostat and motor plate. After installing, unit would not turn on. Called Ge techline, they want us to replace door switch and main harness. Found a broken wire at idler switch, GE says we can not splice due to risk of fire. ; ordrng 1 CNOTE (PART RESEARCH ON MAIN HARNESS THAT GOES TO IDLER SWITCH) and 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 CNOTE (NEED A DIFFERENT SET OF EYES, NO BC) and 1 WE4M415 (SWITCH)"
Near Round Rock, TX 78681
Kayman
Job Details: 06/09/2020
MICROWAVE WHIRLPOOL WMH78019HZ1 Arrived onsite to install previously diagnosed parts. Installed the control and tested the thermostats all checked good and unit is working as designed. Job complete.
Near Waco, TX 76712
Jonathan
Job Details: 06/09/2020
DRYER WHIRLPOOL WED4815EW1 "Arrived onsite for dryer that is shutting off after several minutes intermittently. Inspected unit and work area. Tested voltage from the wall and found 229 V from L1 to L2 but only 88.9 V from L1 to neutral. Tested unit under a load and unit ran for one minute the first time and then over twenty minutes the second time before leaving. I tested voltage at the wall and still got 229 V from L1 to L2 but was receiving intermittent voltage. It would bounce up to 235V but then drop to 14.9 V and then back to 229V. From L1 to ground, i received 114.3 V. I called Techline and spoke to TJ SR# 7728021901. He advised with this unit being so basic and my readings from the wall when in use that the issue can only be an electrical one where the voltage is dropping mid cycle. He advised to have the customer contact the apartments to have an electrician fix their electrical problem. Call complete."
Near Wimberley, TX 78676
Robert
Job Details: 06/09/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived on job for complaints of not making ice and lights in freezer and top of refrigerator not working. Module in freezer will need to be replaced. Icemaker in refrigerator has a code for bad thermistor. Icemaker in freezer will not respond to jumpstarts. ; ordrng 1 W10695459 (module) and 1 W10886939 (icemaker) and 1 W11224256 (CONTROL ) and 1 W11294907 (ICEMAKER )
Near Buda, TX 78610
Jacob
Job Details: 06/09/2020
WASHER WHIRLPOOL WTW4815EW0 "Arrived onsite for unit not spinning and making a loud noise. Tested unit. Found that the unit was getting a error code for the actuator not shifting correctly. Replaced actuator. Tested unit. Unit test good. No leaks at this time. Job complete.
Near Round Rock, TX 78681
Kayman
Job Details: 06/09/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived onsite to install previously diagnosed parts. Installed parts but received wrong housing for filter. Ordering filter housIng (W11194438) .; ordrng 1 W11194438 (housing)
Near Pflugerville, TX 78660
David S
Job Details: 06/09/2020
REFRIGERATOR MAYTAG MFI2570FEZ08 "Arrived on site for fridge leaking water from the dispenser. I inspected the unit and work area I found the dispenser pushing air out and leaking after you get water. I gained access to the water valve and found the water dispenser line not fully seated. I reseated the lines and tested the unit. It is no long leaking from the dispenser and not pushing air out of the line. No water leaks detected, job complete."
Near Round Rock, TX 78681
Paul
Job Details: 06/09/2020
REFRIGERATOR KITCHENAID KRMF606ESS01 Arrived onsite for a refrigerator that another company came out and found a refrigerant leak. Mr stated the unit wasn’t cooling correctly in the RC but the FC seemed to be working and the unit did not make ice. I found the RC at 61 degrees and the FC at 25 degrees and dropping very slow. I found the RC evaporator completely frozen over and no air movement. I found the drain line clear. I ran service test 38 and the unit went thru a short defrost properly. I recommended to the customer to replace the UI and the RC evaporator harness. Ordering the drip pan JIC and explained to the customer there would be an additional charge for it if we find it cracked when we can get access to it. I went over defrost instructions with the customer on towel placement. The customer stated they had a shop vac and would vacuum the drip tray out to keep it from overflowing. I put the unit on it’s rollers so the customer could roll it out.; ordrng 1 W10836964 (PAN-DRIP)
Near Killeen, TX 76542
Al
Job Details: 06/09/2020
WASHER WHIRLPOOL WTW7500GC2 Arrived to inspect washer not draining.Confirmed the complaint and found the drain pump defective.Removed and replaced it.Reassembled and unit tested as designed.All water lines were dry at the time of service.Customer satisfied.Job complete
Near Waco, TX 76705
Jonathan
Job Details: 06/09/2020
WASHER MAYTAG MVWB835DW4 Arrived on site for washing machine that will fill with water but won’t start the cycle. Inspected unit and work area. Please do not in service diagnostics and found an F0 E3 (over load) and F2 E1 (inlet water temperature fault) error codes. Tested unit through an auto test and found unit was over filling and would not drain out completely. Blew out pressure hose to ensure no obstruction was in the line and tested again. Found same occurrence. Replaced control and tested unit. Unit ran as designed. Call complete.
Near Pflugerville, TX 78660
Kayman
Job Details: 06/09/2020
WASHER WHIRLPOOL WTW8040DW4 Arrived onsite for display panel not working or illuminating. Upon inspection I found a dead touch panel. I replaced the panel and unit is working as designed. Job complete.
Near Dripping Springs, TX 78620
Robert
Job Details: 06/09/2020
WASHER MAYTAG MHW6630HC0 "Arrived on job to replace door parts, bellow and glass. After replacement test operation. No leaks detected at time of service."
Near Austin, TX 78704
Brandon
Job Details: 06/09/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site for customer complaint of unit leaking from door. I removed door and found leaks coming from vent and dispenser, ordering all parts. ; ordrng 1 W11112070 (DEFLECTOR) and 1 WP8269259 (gasket) and 1 WPW10428211 (vent)"
Near Austin, TX 78748
Kevin
Job Details: 06/09/2020
WASHER WHIRLPOOL MVWB835DW4 "Add on site and replace control board and control panel recommended by tech line on previous visit. After replacement machine will complete a diagnostic cycle. No water leaks detected at time of service, job complete"