"WFE505W0JZ3 Arrived to inspect oven turning on. The tenant advised the issue was the broiler would not shut off, unless the circuit breaker was shut off. I found the broiler element did not have all the screws in place and that had allowed the element contacts to ground to the chassis. In turn, the relay for the broiler failed internally and showed closed at all times. The harness was damaged at the broiler connection point and will require replacement. Office to order parts and contact the customer to arrange return service. I was unable to contact the safety line to report findings due to their new scheduled hours. Office to report findings, or contact tech GC.; ordrng 4 WP3196154 (Broiler Mounting Screw)s and 1 W10856603 (Broiler Element) and 1 W11532661 (Harness, Main)"

Arrived on site for washer making noises. Video shows grinding noise during use. Inspected underneath. Removed rotor and confirmed gearcase is leaking oil. Will need gearcase. Reset for mon am. ; ordrng 1 W11449841 (Gearcase) and 1 W10734521 (Slider) and 1 W10754448 (Clutch)

"Arrived to install previously diagnosed parts. Installed the control board into unit and the unit will start a cycle but you can not select a cycle from the unit. When powered on the unit defaults to normal cycle and you can select start and it will run the cycle, you just can not select another cycle or go into diagnostics mode ether. The ui is on back order, office to schedule once part arrives. No water leaks detected during service. ; O-emld tckt"

Arrived on site for dryer not heating. Upon arrival confirmed issue and verified unit had stable power. I then found element grounded and blown as well as cutoff broken. Replaced cutoff and element and tested unit. Found it heating as designed call complete

"Arrived on site for continued temperature issues. Upon arrival, inspected unit and compressor is running continuously. Ran temperature test and got 37 in rc and 11 in fc. Contacted SW for assistance. Recommend sealed system tech check pressures and call techline for assistance. Ordering sealed system repair. Ordering compressor,access valve, nitrogen, r600 kit, Uv drier. Office to reschedule.; ordrng 1 W11635510 (Compressor) and 1 WPW10143759 (Uv drier) and 1 W11506635 (Access valve) and 1 Nitrogen (Nitrogen) and 1 R600kit (R600 kit)"

"Arrived on site for making a grinding type noise from top rear of rc section. Upon arrival, ran diagnostics and duplicated the sound when running damper test. Need to replace damper control. Replaced damper control. Test unit and is operating as designed. Job complete"

"Arrived onsite for previously diagnosed parts. Installed the manifold and valve, the simmer flame now can be adjusted. The unit is operating as designed no gas leaks detected during service."

Arrived on site for a cooktop that is tripping the breaker. Inspected unit and work area. I did confirm the customer complaint and found the unit tripping the breaker upon unit getting supplied power. Gained access to the infinite switches and found one of the support anchors screws had gone through part of the wire harness and had damaged three wires. Used wire caps to fix the wiring and tested the unit. Found the unit showing that the cooktop was on when it was not heating. Found several of the Internet switches had burn marks on them so I replaced all infinite switches. Tested the unit and the unit began to work and operate as designed without tripping the breaker. Call complete.

"WZF34X20DW05 Arrived to install previously diagnosed and ordered parts. I evacuated the system and then replaced the compressor, installing the dye drier and service port. Vacuum yielded 330 microns and additional monitoring time showed no loss of vacuum. I charged with the MFG determined refrigerant charge and tested. The unit started cooling as designed, with the prior refrigerant spurting and intermittence corrected. No water connections to unit."

Arrived onsite to install previously ordered/diagnosed parts. Upon arrival I installed the new harness and control.and tested the unit and found unit operating as designed. Office to charge card on file

Arrived on site for ice dispensing randomly. Found corrosion on ice switch . Replaced switch .all checked normal. No water leaks detected at time of service. Job complete

Arrived on site replaced defective doors

Arrived on site for washer not dispensing fabric softener correctly. Upon arrival confirmed issue and tested valve. Found dispenser tray ok but fabric side of valve was failing to release water with 120v applied. Replaced valve and tested unit. Found no leaks and u it dispenses fabric softener as designed call complete

Arrived onsite and found unit operating with loud damper control. Replaced the damper control. Unit is now operating as designed. All else checks good.

"Arrived on site to inspect venthood not working. Upon further inspection, the customer advised the unit would turn on/off intermittently. Tested the unit and found it would not turn on, but if pushing up on the venthood, the lights and blower would come on. I cycled power to,the unit and removed the light plate and inspected the control. I found the molex connector would not stay connected. I removed and replaced the control and removed the harness box and pressed the control molex into the main harness molex and secured it using a ziptie (photo). Reassembled the unit and tested and unit is operating as designed. I found that the control harness molex clips were not staying secured to the main harness molex and while using the unit, the vibration was causing the two molex connectors to come disconnected. Retested again before closing ticket and unit continued to operate as designed. Job completed."

"Arrived onsite for water dripping from dispenser. On inspection found the ice in the bin was shiny, the that just dumped into the bin was cloudy. The ice bin door had 2 air gaps at the top of the door. Sealed the air gaps, informed the customer to let us know if the issue continues. No water leaks detected during service."

"Arrived on site for washer needing previously diagnosed gearcase, hub, cam, belt, and suspension. Upon arrival reconfirmed failure and installed parts on washer that was located in garage. Couldnt fully test for water leaks due to location but found no other failures after repairs and unit stable. Call complete"

"Arrived on site to replace previously diagnosed basket, replaced tub and tested, unit is now running as designed, no leaks detected job complete"

"Arrived on site ,replaced both doors and name plate on fridge . No water leaks detected at time of service . Job complete"

Arrived onsite for oven with black suet. On inspection found the regulator set to Neutral gas. I set it to LP but the flames were still large coming up from under the unit into the oven. Ordering a LP conversation kit. Office reschedule once part arrives.; ordrng 1 W11630808 (LP conversion kit)

"Arrived on site for ice machine that was not turning on and turning on intermittently. Upon arrival, confirm complaint and found a icemaker would stay on for a few seconds of random. Found external drainpump failing and replaced it. Tested unit and found no leaks and working as designed call complete"

Arrived on site to test unit for unit not responding. Test unit and found and control board. Replaced board test unit and unit test good job complete.

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the tub and installed a new element and sump/motor assembly. Transferred remaining parts from the old unit to the new and re-installed the unit under the counter. Placed the unit in diagnostics and tested. Unit is operating as designed with no leaks. No water leaks observed during service, job completed."

"Arrived on site for door hinge concerns,found top hinge rubbing on door,adjusted door and fresh food hinge tested door operation unit working as designed."

"Arrived on site for a microwave that has a partially melted door. Inspected unit and work area. The customer advised that the door started melting after something was boiling underneath it for an extended period of time. She advised the unit does open and close properly and does work, but she wanted to see if the door could be replaced. I checked with claims he was advised that this is a cosmetic issue and would not be covered under their standard warranty due to it not being a defect of the product itself. I did advise customer that they may contact whirlpool for further assistance, but that under their standard warranty, we could not get them covered. Call complete."

"On arrival verified complaint noise from evap fan motor. Ran test 3, 4, and 36 all fans are operating correctly. Noise from evap fan motor. DZ adjust sound. No other adjustments possible. Evap fan motor is functioning correctly. All operational test good. Job complete. No leaks detected during service."

"Arrived on site to test unit for leaking water, tested unit and found drain tube clogged causing water to over flow, replaced drain tube and tested unit, unit is now running as designed, no leaks detected, job complete."

"Arrived on site or a refrigerator that is making a rattling noise. Inspected unit and work area. Could not hear any rattling or vibration noise coming from the unit. The customer advised that the noise completely stopped about five or six days ago when they called in and they dont know exactly whats happening. she did advise that when they moved the refrigerator, it seem to help a little bit. Tested all components and found all components working and operating as designed. Did advise the customer without being able to replicate it, I would not be able to determine exactly what happened. I did tell them that it is passport mightve just been cabinet vibration due to the flooring. The unit is working an operating as designed. Call complete."

Arrived on site for dryer not dryer closes or turning drum once motor was on. Upon arrival confirmed issue and disassembled dryer. Found belt and rollers intact but found motor belt mount broken off motor. Replaced motor and tested unit. Found dryer working as designed call complete ; ordrng 1 used279827motorfromjob#401147/redmond (used 279827 motor from job#401147/redmond)

"Arrived onsite for a washer that is not spinning, upon arrival the customer advised me that the unit shuffled across the floor and was making loud noises. Upon inspection I found that the basket is unbalanced/ the hole were not punched all the way through which causes these issues. I am ordering the basket and having the office reschedule ; ordrng 1 W11172199 (BASKET)"

Arrived on site to test unit for ovens not heating properly. Found both top and lower ovens were heating as designed and elements cycling properly. Advised customer on calibration. Job complete.

"Arrived on site to test unit for not washing dishes, tested unit and found motor not engaging. Inspected motor assembly and found motor completely calcified. Replaced assembly, tested unit, unit is now running as designed, no leaks detected, job complete."

"Arrived on site to inspect refrigerator ice maker not making enough ice. Upon further inspection, I found a small amount of ice in the bin and two gallon sized ziplock bags full of ice in the FC section. I tested temps in the FC=7 degrees and RC=35 degrees on manufacturer recommended settings of 0/37 and the deli temps=38 degrees. I placed the unit in diagnostics and checked the FC thermistor reading=5 degrees; RC thermistor=37 degrees; deli thermistor=37 degrees. Customer advised that their vegetables are freezing as well. I checked the deli drawers and found the vegetables wet inside their baggies. I tested the deli damper in diagnostics and it is operating as designed. I advised the customer of my findings and made recommendations for use and care, as well as, food placement in the unit. The unit is opening as designed. No water leaks observed during service, job complete."

On arrival verified complaint of unit doors not level. Found cabinet is wobbling and doors not level. Leveled unit but doors still not equal and unit still wobbles called TL 7738185842 up due to unit sealing correctly and working complaint is considered cosmetic and advised to shim back right corner. Customer did not like that option. TL and I advised customer to call customer service. Hinges are perfectly level and door is sealing. Customer is going to call Customer service for cosmetic complaint.

"ZVC48L1SS Arrived to install part. I found the control that was repaired was mostly corrected, but additional issues were discovered, after the control would finally power up. I removed the control for one final repair and will contact the office to set service when complete. ; O-emld tckt"

"Arrived onsite for unit tripping GFCI outlet. Replaced main control, DSI board, igniter and wire harness. Repair had no effect. Called tech line spoke to Nate SR#7738182399. Tech recommended that with the parts that were replaced, that should have cleared any issues. Tech is recommending unit be placed on its own dedicated breaker and non GFCI. Once adjustment is made, if unit is still having issues, customer may call back in. Job complete"

Arrived onsite for a MW that is making popping noises and will not heat. Upon arrival I inspected the unit and found that the diode had popped I contacted safety and got the Author#W19xur1wpl1. To replace the diode. I did so and tested the unit and found that the unit is now operating as designed.

Arrived on site to test unit for display changing from regular time to military time. Replaced control board test unit and unit test good job complete.

On arrival verified complaint of door switch not always engaging. Found customer is being very gentle with the door. Advised customer can be gentle but must follow through with closing door firmly to properly engage door switches. Job complete operational test is good.

On arrival verified complaint of unit not running. Found door not shutting due to install mount had fallen and blocked door from closing. Reinstalled mount and tested unit. All operational test good job complete. No leaks detected during service.

"Arrived on site. Ran diagnostics found entering diagnostics fan would power on in main diagnostic diagnosed a communication issue replaced panel ui and main control,powered unit on ran diagnostics all test passed and working as designed"

Arrived on site for fresh food section not cooling . Found evap fan not running . Replaced fan and unit is functioning properly. No water leaks detected at time of service. Job complete

"Arrived on site to inspect dishwasher not drying. Upon further inspection, I placed the unit in diagnostics showing error code F4E2-element open or unplugged. Cleared the code and canceled diagnostics. I unplugged the unit and inspected the element harness underneath and found the left side harness not plugged into the element. Located the harness/molex and connected the harness to the element and placed the unit back into diagnostics and tested. Unit is operating as designed. No water leaks observed during service, job completed."

Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the control and the lid and tested the unit. The unit began to work and operate as designed. The customer advised they will try to run a few loads and will call me back. the customer called back after a couple hours and advised they were able to run three loads of laundry at this point. The unit is working an operating as designed. Call complete.

Arrived onsite for dryer making noise. On arrival found call was for a washer. Unit was grinding. Inspected and found worn cam. Ordering Cam actuator and belt. Gearcase as needed. Office to reschedule ; ordrng 1 W11449840 (Gearcase) and 1 W10721967 (Cam) and 1 W11481722 (Actuator) and 1 WPW10006384 (Belt)

"Arrived on site for dishwasher not cleaning. Soap does not dissolve. Not heating. Found f4e3, f7e1. Cleared codes. Confirmed wash pump is not working. Which cause heater error. Heating element good. Replaced motor assembly. Verified operation. Call complete."

Arrived on site to install previously ordered part. Replaced sump and motor. Test unit and is operating as designed. No leaks present at this time. Job complete

"Arrived on site for dishwasher flashing lights after completed cycle. Unit still works but now always flashes 4hr and 8hr delay. He said it also leaked from under door. Ran diagnostics and found no error codes. All components pass. Removed door panel found evidence of water leaking from dispenser. Suspect moisture damaged one or both controls. Will need new dispenser, and controls. Reset for Mom am. ; ordrng 1 W11412300 (Dispenser)"

Arrived on site for range with broken outter glass panel on door. Upon arrival confirmed failure and inspected door. Found glass broken and causing door to slam shut if open and not held due to unbalanced weight from missing glass. Called safety team to report findings 7738138364 and safety gave autho to proceed with repairs due to door not safely staying open to remove items. Ordering W11084232 door and will need office to reschedule once availability of parts is known.; ordrng 1 W11084232 (Door)

Arrived on site for fridge not cooling . Found freezer doors failing and not sealing door . Also fresh food door mulian broken . Ordering FZ door rails and mulian . Call to set return ; ordrng 1 WPW10397636 (Rail Rh) and 1 WPW10397636 (Rail Lh) and 1 WPW10624451 (Mullion)

"Arrived on site to replace pump diagnosed on previous trip. Replaced faulty pump, cleaned off calcium build up off of evaporator. Tested unit, unit is running as intended. No leaks present at this time. Job complete."

"Arrived on site for refrigerator not making any ice. Ran test and it states bucket is full when not. Ice maker not communicating, inspected and found wires worn. Will need door. Called Techline. Sr#7738188739 . Advised customer they will be contacted to schedule once part arrives. ; ordrng 1 W11551453 (Door)"

"1/7/24 16:27: CS rspndd 1/7 SUN, WRT318FZDM Arrived on site to check refrigerator for ice buildup in the bottom of the freezer section. Found the fill tube for the ice maker leaking which caused the defrost drain to freeze over. Removed all ice buildup from freezer. Corrected fill tube positioning and cleared the defrost drain. Cycled ice maker and tested. All checks good and no water leaks present. Job complete"

Arrived onsite and replaced the gearcase and slider. Unit is now operating smoothly and quietly. All checks good.

Arrived onsite for a dryer that is not heating. Upon inspection I found the high limit cut off blown. I replaced the it and tested the unit and found unit operating as designed

Arrived onsite for a dryer the is not working. Upon arrival I the customer advised me that it was working. The customer was not actually home but they spoke to me though their ring door bell.

Arrived onsite for a dryer not working at all. We found L1 and neutral disconnected at the terminal block and arc marks on L1 at the cord. The neutral part of the terminal block was broken and the nut had fallen out and was no where to be found. Nothing else could be tested because of no power so nobody is sure if the unit was ever powered on. Ordering the washer control also for this reason and returning with all other prescreened parts. Ordering 279320 terminal block and W11629601 control. RS for Fri 1/12/1024. ; ordrng 1 279320 (Terminal block) and 1 W11629601 (Control)

"Arrived on site to inspect cooktop with a broken screw. Upon further inspection, the customer pointed out that the back left burner mounting screw was broken. The cooktop is operating as designed. I am ordering the back left orifice holder and two screws, along with CNOTE-LSO PER CUSTOMER REQUEST and CNOTE-SCHEDULE WITH TICKET #399764. No gas leaks detected during service.; ordrng 1 W10597166 (Left rear orifice holder) and 1 CNOTE (LSO PER CUSTOMER REQUEST) and 1 CNOTE (SCHEDULE CALL WITH TICKET #399764) and 2 W11699921 (screw)s"

"Arrived on site to replace compressor, dryer and charge sealed system to designated specifications. Replaced compromised dryer and compressor vacuum charged unit for 15 minutes to confirm internal Psi and confirm no leaks in system. Charged unit to 1.65 oz of R600 refrigerant, tested unit, unit is running as intended. Job complete."

Arrived onsite for a no cool refrigerator. I found no voltage out of the control to the compressor. I replaced the control and tested. All components are working as designed. Call complete.

arrived onsite for dishwasher handle lose. On inspection the left handle nut is lose. Tried to tighten but will not turn. Ordering new screws and nut. ; ordrng 1 W11157086 (Bolts) and 2 W10826179 (Screw)s

Arrived onsite and found unit operating with failed sump and motor. Replaced the sump and motor. Unit is now operating as designed. All checks good.

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Found the unit running upon entry, but found no temperature in the freezer or refrigerator sections. Unplugged the unit and opened up the freezer evaporator Found a hissing sound coming from the evaporator area. Gained access to the evaporator and found the hissing coming from the cap tube up near the top where it goes into the cabinet. I took a video of the sound and found the leak coming from the cap tube inside of the cabinet. I called whirlpool Tech line and spoke to Rich SR# 7738176486. He had me send him the video of the leak. He advised that based on the information, the unit would be sent to review and to let the customer know that Whirlpool would be in contact with the customer or myself depending on the next steps. Call complete."

Arrived on site. Replaced door checked door operation and seal good.

"Arrived on site for a washing machine. That is not filling up enough. Inspected unit and work area. The customer advised the unit will start and complete each and every cycle but that the water level is not high enough to fill up the basket. I did explain to the customer that this is normal operation and that, the water level is based on your settings as well as programming. I did advise her that there is no way to change the amount of water that the unit dispenses. The customer advised that she was very unhappy with us because she doesnt feel like the washer put enough water to get the clothes clean. I ran the unit through diagnostics and found no stored error codes. I ran the unit through an auto test and the unit ran and operated as designed. I called whirlpool techline and spoke to Bruce SR# 7738171405. He advised that this is normal operation and that the unit is working as designed. Call complete."

Arrived on site for a wash machine. That is not starting cycles. Inspected unit and work.. The customer advised the unit will make a lot of clicking sounds and then will just go to done. Test of the unit and confirm the slider not making its way in the proper position and then trying to readjust. Checked underneath the washer and the slider broken. I replaced the slider with a truck stock slider (W10734521) and tested the unit. The unit began to work and operate as designed. Call complete.; used 1 W10734521 (Slider) from stock

Arrived onsite and tested unit for repeat off balance not spinning out the clothes and found off balance error code. Determined all base functions are operating as designed. Unit has good level suspension and the basket is in round. Shift toggle is correct. Advised customer on findings and directed them to the user care guide for questions regarding proper use and care. Sr#7738178875

"Arrived on site to replace previously diagnosed gear case and slider, replaced gear case,slider and control as precautionary do to clean washer error popping up randomly, tested unit unit is now running as designed, no leak detected job complete"

Arrived onsite and replaced the parts ordered by LM to repair the multiple refrigerator failures. Lighting and drain tube clog and damper failure all repaired. All checks good. Unit is now operating as designed.

"Arrived on site to replace previously diagnosed parts. Found unable to remove wash plate without causing damage. Unit is outside and exposed to elements. Recommend replacing gear case, belt, splutch, suspension, drain pump, hub nut, control, wash plate and actuator. Not confident repair would hold. Needing autho for parts and 2hrs on return visit. Office to make sure unit is supplied both hot and cold water and electricity. ; ordrng 1 W10902814 (Wash plate)"

"Arrived on site to install previously ordered part. Upon arrival, inspected unit and found separation of corner is normal. The corners are not welded and the sheet metal is just folded. Inspected new part and is the same way. Customer will just keep original due to looking better than new one. Job complete"

Arrived on site . Replaced element and sump and motor . Ran diagnostics per wp sp pointer . No water leaks detected at time of service. Job complete

"Arrived on site to inspect unit for grinding or rubbing at the beginning of the wash cycle. Confirmed POP January 31st 2023 reached out to claims to confirm unit within warranty. Upon closer inspection found gear case to be slipping and loosing position. Replaced gearcase, hubnut, belt, actuator and splutch assembly. Tested unit, unit is running as intended. No leaks present at this time. Job complete."

"Arrived onsite for making a scraping noise during agitation. Upon arrival,test unit and there is a metallic type grind coming from gearcase. Also during spin test can hear non stop clicking noise coming from under unit. Inspected lower command found plastics from cam getting shredded from gearcase. Need to replace gearcase and cam. Replaced gearcase and cam and test unit with load of towels. Unit is operating as designed. No leaks present at this time. Job complete"

Arrived onsite for dishwasher loop not set. Took the drain hose and it to the bottom of the sink. No water leaks detected during service.

"Arrived on site to install previously diagnosed control, installed and tested unit is now heating as designed, no leaks detected job complete"

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I was to replace both door hinges; however, upon arrival, I found the hinges were different and the model number engineering digits on the ticket were different from the actual model number on the unit. I corrected the model number on the ticket and am ordering the correct hinges, oven inner door panel and CNOTE-LSO PER CUSTOMER REQUEST and CNOTE-SCHEDULE WITH TICKET #401487. Office to schedule return service.; ordrng 1 W11617222 (Left hinge) and 1 W11617231 (Right hinge) and 1 W11617223 (Oven inner door panel) and 1 CNOTE (LSO PER CUSTOMER REQUEST) and 1 CNOTE (SCHEDULE WITH TICKET #401487)"

Arrived onsite for door install. Installed the rh door and went to install the left hand door and it is a right hand. Does not have a place to install the moulin. Ordering a LH door. No water leaks detected during service. Office to schedule once part arrives. ; ordrng 1 13094747SQ (LH door)

"JVW0636LS Arrived to install previously diagnosed and ordered part. I found the lower part of the chimney matched the existing. The upper that was shipped out, with the verified P/N from the BOM, was a mirror-like surface, not matching the vertical brushed pattern on the lower part. Office to research. Office to contact the customer to arrange return service. ; ordrng 1 Partresearch (Upper chimney section, brushed stainless with vertical grain.)"

"Arrived on site for wall oven with display malfunctioning both when in use and not. Upon arrival confirmed failure, and found f6e4. Replaced ui and tested unit. Found it functioning as designed after updating ui software. Call complete"

Arrived onsite and replaced the oven bottom. Unit is now operating as designed. All checks good.

Arrived on site for oven temps too high . No erro codes . Checked and found prob ohms correct. No issues found in harness . . Ran temp checks unit is running 40-50 degrees higher then normal. If checking in diagnostics unit will read correct temp. And if unit is turned off and started again it will show correct temp. Ordering control . Call to set return . No gas leaks detected at time of service ; ordrng 1 W11620526 (Control)

Arrived onsite for a refrigerator that has low ice production. Upon arrival I performed and temp test in the ice box and found it at 2?F temp set to -3?F and the temps in the fr at -3?F. I tested the water dispenser and found the it is operating as designed I ran the ice maker water fill test and it didnt fill with water. I gained access to the icemaker fill tube heater and found that it was not attached to the tube which can cause it to freeze up and block water flow and causing the water valve to fail as well. I and ordering the heater and water valve because the valve that I had onsite was defective. And set return for the 01/12/24; ordrng 1 W11482383 (Valve) and 1 W11087201 (Fill tube heater)

"WDF330PAHS5 Arrived to inspect drying and heating issues. I found no stored error codes and the unit operated as designed within service test mode, drawing the correct amps for the heater. I suspect the heater was in lockout mode and after running the service test mode and resetting the control, the issue was resolved. I discussed detergent type and amounts with the customer and they were using rinse agent. Operational test good, no leaks observed during service."

"Arrived on site to inspect dryer not turning on. Upon further inspection, I tested the unit and it failed to turn on. I tested voltage at the outlet and got 125V. Tested voltage at the main harness to the power cord and got 125V. Tested voltage at the timer, start switch, door switch and disconnected the motor and checked voltage at the molex and got 125V at all check points. I removed and replaced the timer and start switch and retested and still nothing. I placed my testing leads at the harness connector at the motor and tested and t(e unit came on. I found the molex connector to the motor is bad. I removed and replaced the harness and retested and unit is operating as designed. No lint observed during service, job completed"

Arrived onsite to install properly ordered parts upon arrival I installed the new control and Ui and tested the unit and found unit operating as designed

"Arrived on site to inspect refrigerator no cool. Upon further inspection, I found the unit was turned off at the UI. Customer provided a photo of the RC evap engulfed in ice. I found the RC thermistor was not reading correctly and once I had the RC evap cover removed I found the thermistor not properly installed. I removed and replaced the thermistor and secured it to the cap tube line with foil tape and a ziptie. I placed the unit ma in diagnostics and checked the defrost time in test 7 and found it set to am96 hour run time before defrost. I changed the time to 8 hours and advised the customer of my findings and repairs. Recommended they monitor the unit and if they continue to have issues, I would recommend replacing the UI as it controls the defrost. No water leaks observed during service, job completed."

"Arrived on site , replaced sump and motor . Ran diagnostics . All passed . No water leaks detected at time of service job complete"

On arrival verified complaint of not making ice. Found ice maker is physically broken as previous ice maker on motor plastics causing issues inside housing. Checked temp and found 10 degrees. Checked ice in ice maker is full size. Just not harvesting. Verified in diag mode thermistors are working and correct as well as ice maker fan. Installed new ice maker and jumpered. Ice maker cycled and filled correctly. Job complete no leaks detected during service.

"WRS325SDHZ08 Arrived to inspect no water or ice. I found the unit would not dispense and when the filter was removed, the issue resolved. Inspection of the ice maker fill tube showed it to be filled with ice, from the slow water flow. I steamed the ice from the fill tube and tested. The unit operated as designed after the repair. No leaks observed during service."

"Arrived onsite for unit tripping breaker. Ran test and isolated components. Ran elements individually and had no issues. Once heated ran normal bake cycle at 400 degrees and unit completed preheat and cycled properly maintaining 400 degrees. Notified customer that current GFCI is tripping. Recommend standard breaker or if GFCI is required, using a GE GFCI breaker that has been found to have less nuisance tripping."

Arrived on site replaced defective doors checked door seals good.

"Arrived on site for a washer that is not draining properly. Inspected unit and work area. The customer advised that the unit works fine on almost every cycle besides delicates. On delicates, the unit never spins the clothes out and they come out dripping wet. I checked the delicate cycle and found the soon selection on low spin. The customer advised that you cant do a high speed spin on delicates because youll stretch them out. I ran the unit through diagnostics and found no stored error codes. I ran the unit through an auto test and the unit ran and operated as designed. Customer advised that when she washes two rugs or two hoodies together that they never come out, fully spun out. I called Whirlpool Techline and spoke to Brandon SR# 7738173823. He advised that based on all the information, the issue would have to be with the loading portion of the unit as the customer is only throwing in 1 to 2 items during certain loads. He advised that it will cause off-balance issues which will contribute towards the unit not completely spinning out properly. If I was, there is no Known issues with the programming and that the customer will just need to adjust their spin speed on their delicate cycle as their delicate cycle setting is on low spin. He advised to make no repairs. Call complete."

Arrived onsite and found unit not operating properly due to polarity at the outlet being reversed causing the module to not recognize flame and stop ignition. Advised customer on findings. All checks good.

"Arrived on site to inspect dryer no drying clothing. Upon further inspection, I found the customer drying a load of clothing. Customer advised that the unit drying is intermittent. I found the unit hot/warm from the cycle. Using my vent test kit, I tested the airflow to the unit and found the first two tests failed (photos). I tested a third time with the vent tube removed at the back of the unit and the test passed telling me the unit is operating as designed. I advised the customer of my findings and recommended they have the vents checked/cleaned professionally. No lint observed within the unit during service, job completed."

"Arrived onsite for washer not completing a cycle. On inspection it took me 20 minutes to into service mode. Once in service mode I went to component testing and the only thing that I could turn on was the cold water. I tried drain,agitate, spin hot water did not work in component testing. Ordering a control board and returning everything else. ; schdld next appmnt for 1/19 FRI !"

Downside to install previously diagnosed parts. Inspected unit and work area. I replaced both infinite switches for the bigger burgers and tested the unit. The unit begin to work and operate as designed. Call complete.

"Arrived on site to replaced basket. Found cabinet framing is damaged causing excessive wobbling. Needing cabinet replaced before basket is replaced to prevent further damage. Contacted Techline and documented findings. Needing 2hrs on return visit and office to reschedule. Recommend replacing cabinet, wash basket, gearcase suspension, leveling legs, tub ring, cam and belt. Customer will be contacting whirlpool as she has had issues since day one. Customer stated they had installers return multiple times to level. SR#7738177975; ordrng 1 W10596395 (Cabinet) and 4 W11213957 (Leveling feet)s and 1 W11611297 (Belt) and 1 W11454372 (Gearcase)"

"Arrived on site to test unit not operating properly, tested unit found console plastic almost completely peeled off letting water into the UI shorting it. Will need to replace console housing and UI. Ordering additional parts to ensure completion, ordered parts, office to reschedule.; ordrng 1 W11660284 (Console) and 1 W11537778 (Heater)"

"Arrived on site to inspect unit for no power and control panel being unresponsive. Upon closer inspection found voltage to be correct at junction box, ground not connected properly in junction box as well as wires being loose due to, too large of wire nuts used. Tightened ground and used smaller wire nuts to get better connection on wires. Tested unit, unit is running as intended. No leaks detected at this time. Job complete."