Service History 403

Near Austin, TX 78727
Wesley
Job Details: 12/30/2020
WASHER GE GTW330ASK1WW "Arrived onsite and found unit would drain well, but would not ever enter a hi speed spin and would instead fun another rinse and low speed spin. Replaced control, but symptom unchanged. Ordering capacitor to repair. ; ordrng 1 WH12X27614 (kit bracket capacito)"
Near Del Valle, TX 78617
Andrew
Job Details: 12/30/2020
RANGE WHIRLPOOL WFC310S0ES4 "Arrived on site to test unit for burner light staying on. Found loose connection on far left infinite switch, secured connection. Cycled power to unit and light turns on and off as designed. Was not able to replicate afterwards spoke with tech line and they believe I have corrected issue. SR#7729619860"
Near Georgetown, TX 78626
Tommy
Job Details: 12/30/2020
WASHER WHIRLPOOL WTW5100HW0 Arrived onsite for unit making squeaking sound. Upon arrival found unit had no error codes. Put unit into diagnostics found unit didn’t make noise during agitation or low spin speed but did on high spin. Inspected unit from bottom found no oil or signs of damage to gear case. Found unit belt seemed slightly loose. Ordering belt and motor. Office to reschedule due to part availability.; ordrng 1 W11026785 (MOTOR ) and 1 W11239857 (BELT )
Near Austin, TX 78759
David Z
Job Details: 12/30/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ02 "Arrived on site to install parts to resolve unit making loud noise when dispensing. Replaced filter head since unit sounded airated, but improvement was minimal. Water pressure to unit feels high and a pressure reducing kit may be needed. Customer doesn’t want to reduce it any further. Leveled unit and corrected the mullion contact issue. Door opens closes and seals properly. No water leaks found. Call complete."
Near Austin, TX 78731
Kevin
Job Details: 12/30/2020
REFRIGERATOR WHIRLPOOL ED5SHAXMQ10 "Arrived on site and replaced ice maker diagnosed on previous visit, after replacement cycled icemaker manually and confirmed that there is running and it filled with water. No further repair is required at this time, job complete"
Near Liberty Hill, TX 78642
Cliff
Job Details: 12/30/2020
RANGE WHIRLPOOL WFE550S0HZ1 Arrived on site to diagnose a range that is giving error code. Tested all parts and components and no failures were present at the time of service. All is working properly and no further repairs needed.
Near Austin, TX 78754
Chase
Job Details: 12/30/2020
FREEZER WHIRLPOOL WRS315SDHM01 Arrived on site removed old unit. Installed new refrigerator. No water leaks. Job complete
Near Kyle, TX 78640
Robert
Job Details: 12/30/2020
DISHWASHER WHIRLPOOL WDF540PADM2 Arrived on job for complaints of not draining. Found hose blockage.After replacement test operation. Dishwasher drain properly. No leaks detected at time of service.
Near Cedar Park, TX 78613
David S
Job Details: 12/30/2020
RANGE WHIRLPOOL WFE320M0ES2 Arrived on site for cooktop on light not turning off. I inspected the unit and work area. I found the cooktop on light still on. I gained access to the switch’s and found the right front switch at fault. I replaced the switch and tested the unit. The light now turns on and off properly. Job complete.
Near Austin, TX 78721
Jacob
Job Details: 12/30/2020
WASHER WHIRLPOOL MAT12PSLWW "Arrived onsite for unit staying stuck at 8min. Looked at unit. Customer said that if they unplugged it and plug it back in. It will work as normal for a bit but then get stuck at 8min. Found that control board needs to be replaced Let customer know. No other issues at this time. Job complete.
Near Belton, TX 76513
Tyler
Job Details: 12/30/2020
DISHWASHER KITCHENAID KUDE20IXSS1 Arrived on site to install previously diagnosed adjuster kit. Upon arrival I was able to install and repair the damaged diagnosed yet but upon arrival customer stated that since our last trip some wheels off the bottom rack of now fallen off and I was not able to repair or get the wheels to properly mount back to the bottom rack we will need to get further authorization from American home shield for the rack and I also found after customer mentioned that now the soap dispenser is also not opening up as it should even though it is functioning fine on the last diagnosis will need to get for authorization for the soap dispenser as well as the bottom wheel racks; ordrng 1 CNOTE (AHS AUTHO NEEDED ) and 4 W10195416V (dish rack wheel)s and 1 WPW10195175 (dispenser)
Near Austin, TX 78731
Kevin
Job Details: 12/30/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM01 "Arrived on site and inspected refrigerator and found water line is frozen for icemaker, refrigerator was set to cool level 7 which is the maximum. It will need to defrost and left breaker off on refrigerator. Apartment maintenance did not accompany technician into unit, because of this sent a short video of icemaker cycling to DW. apartment isnt occupied and recommended it be left with the breaker off for 24 hours minimum. Cycled icemaker and confirmed it will work once line is thawed."
Near Austin, TX 78753
Matthew
Job Details: 12/30/2020
DRYER WHIRLPOOL WED5100HW0 "Arrived onsite for F2E2 error code. Removed panel according to service pointer W11436350. Secured ribbon, but did not correct issue. Replaced panel. Tested unit and unit is functioning properly. Job complete"
Near Leander, TX 78641
Kayman
Job Details: 12/30/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived onsite for dishwasher leaking. Upon inspection of the diagnostics cycle. I did not detect any leaks. I tested the vent fan and I could hear it running. With no leaks detected I explained to the Customer how the positioning of certain dishes can direct water to the vent and cause water to leak from the vent port. No leaks detected during time of service. In the event of a call back send gasket dispenser vent fan assembly and control. Job complete.
Near Austin, TX 78748
Richard
Job Details: 12/30/2020
MICROWAVE WHIRLPOOL MH1170XSB0 "Arrived onsite for the microwave not working. During testing found that the fuse was blown. Used my resettable fuse device and found that the noise filter was causing the fuse to go out. Magnetron looks to be in bad shape as well, control board will need to be replaced as well. ; ordrng 1 8206624 (Filter) and 1 8206360 (Control board)"
Near , TX 78155
Noah D
Job Details: 12/30/2020
REFRIGERATOR WHIRLPOOL WRS315SDHM05 "Arrived on site to inspect fridge, fridge was missing Icemaker assembly, installed icemaker. Job complete"
Near Round Rock, TX 78665
David S
Job Details: 12/30/2020
REFRIGERATOR KITCHENAID KRFC704FBS Arrived on site for frost build up on the fresh food evaporator. I inspected the unit and work area. I found the unit already defrosted. I found the unit in global defrost instead of basic defrost. I changed it to basic defrost. I found the fresh food section thermistor not secured properly. I secured the evaporator thermistor. I checked all thermistor and they all checked good with in range. I tested all the fans and found the working as designed. The unit is working as designed. Job complete.
Near Austin, TX 78748
Richard
Job Details: 12/30/2020
OVEN WHIRLPOOL WFG505M0BS3 Arrived onsite for the oven not heating. During testing found that found error codes F1 F3. For control board failure and temp sensor shorted. Ran diagnostics and found that temp sensor is not working properly it did not ohm out properly. Also found that the control board is also faulting out. Will need to replace control board and temp sensor. Ordering parts and office to schedule ; ordrng 1 W11126814 (Control board)
Near Leander, TX 78641
Justin
Job Details: 12/30/2020
DISHWASHER KITCHENAID KUDE70FXSS5 "Arrived on site for dishwasher that would go through was and drain cycle continuously all day. I put unit into diagnostics mode and found stored error code F6E4, after the error codes the unit would then make a loud beep and not enter a diagnostic cycle. I found that the filter in the unit was extremely dirt and the OWI was covered in grime. I cleaned both and then tested unit again, but it would not initiate diagnostics cycle still. I checked the float switch but it ohm’d out correctly. I found the unit to have a bad control and OWI sensor. I installed new parts and tested unit. Unit now working as designed. Call complete."
Near Georgetown, TX 78628
Lou
Job Details: 12/30/2020
WASHER MAYTAG MVWC6ESWW1 "Arrived on site to install previously diagnosed and ordered part. Due to the basket drive failure, I removed and replaced the basket drive and tested. Unit is operating as designed. Unit was in the garage and not connected to water. No leaks observed during service. Job completed."
Near Dripping Springs, TX 78620
Robert
Job Details: 12/30/2020
ICE MACHINE KITCHENAID KUIC15PLTS0 Arrived on job to install previously diagnosed part. After replacement test operation compressor running.
Near Leander, TX 78641
Justin
Job Details: 12/30/2020
DISHWASHER KITCHENAID KDTE234GPS1 Arrived on site for dishwasher with leak. Ran unit in diagnostics cycle and observed no leaks during service. Unit working as designed.
Near Spicewood, TX 78669
Brandon
Job Details: 12/30/2020
REFRIGERATOR KITCHENAID KBFN402ESS02 "Arrived on site for customer complaint of lights not working, found multiple failed modules, I replaced modules, unit tested good."
Near Leander, TX 78641
Justin
Job Details: 12/30/2020
OVEN KITCHENAID KODE300ESS05 "Arrived on site for double wall oven that had a temp that was too low in the lower oven. Customer stated it was tested originally with a thermostat. I tested the temperatures and the oven carried an average of 341°F, I calibrated unit 10°F up. Unit now working as designed. Call complete."
Near Georgetown, TX 78626
Tommy
Job Details: 12/30/2020
REFRIGERATOR WHIRLPOOL WRT541SZDM00 Arrived onsite for door bottom panel dented. Upon arrival found unit bottom door dented. Replaced door and tested. Unit is operating as designed cooling and door is in place correctly and new. Job Completed.
Near Georgetown, TX 78628
Paul
Job Details: 12/30/2020
REFRIGERATOR KITCHENAID KRFF507ESS01 Arrived onsite for a refrigerator that still is not making ice. I checked temps and found the RC at 41 degrees and the FC only dropping to 9.8 degrees when the unit switched back to the FC to cool. I found all components that have to do with the ice maker functions working as designed except the icemaker is never getting to harvest temp. I inspected the FC evaporator coil and it had frost on about a third of it. I inspected the condenser and found the outer parts of the coil clean but the inner parts of the coil were packed with hair and dust not allowing good air flow across it. The temps in the FC have been the same on the past 4 visits so I explained to the customer that I didnt suspect a refrigerant leak but suspected the restricted coil to be the cause for it not reaching harvest temp. I explained to the customer that the coil would have to be blown out using a compressor and blow nozzle but explained that it would make a big mess and we didnt
Near Austin, TX 78702
Matthew
Job Details: 12/30/2020
DISHWASHER WHIRLPOOL MDB4949SKZ "Arrived onsite to replace previously diagnosed parts. Replaced drain motor, tested unit and unit is functioning properly. No leaks present at this time. Job complete"
Near Hutto, TX 78634
Andy
Job Details: 12/30/2020
MICROWAVE WHIRLPOOL WMH78019HZ3 Arrived on site to install previously
Near Austin, TX 78746
Luis
Job Details: 12/30/2020
REFRIGERATOR WHIRLPOOL WRF540CWHB01 "Arrived on site for noise complaint. Found noise when condenser fan runs,found harness in compressor compartment obstructing fan blade,adjusted condenser fan housing,rerouted harness assembly noise no longer present"
Near Pflugerville, TX 78660
David S
Job Details: 12/30/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site for dispenser not working. I inspected the unit and work area. I found the dispenser motor siezed. I found good voltage to the motor when called for. I replaced the dispenser motor. I tested the unit and it is now working as designed. Job complete.
Near Austin, TX 78748
Kevin
Job Details: 12/30/2020
RANGE WHIRLPOOL WFG505M0BS3 "Arrived on site and sound customer is experiencing glass on door hot to the touch. Per service pointer W10917778 added insulation to the inside of the glass door panel. This should help lower the external temperature of the glass. Range is otherwise operating normally, job complete"
Near Austin, TX 78738
Luis
Job Details: 12/30/2020
REFRIGERATOR WHIRLPOOL WRS588FIHV00 "Arrived on site for defective icemaker. Removed defective icemaker installed a new icemaker ran diagnostics harvest test passed,ran fill test passed."
Near Austin, TX 78748
Richard
Job Details: 12/30/2020
MICROWAVE WHIRLPOOL WMH31017HS6 "Arrived onsite for the microwave not heating. During testing found that error code F1E4. Replaced control board and it did not resolve the issue. Replaced upper interlock switches and it did not resolve the issue. Will need to reorder control board , upper interlock, lower interlock, main harness. Office to schedule ; ordrng 1 W10892389 (Control) and 1 W11433682 (Upper interlock) and 1 W11433683 (Lower interlock) and 1 W11350914 (Harness)"
Near Spicewood, TX 78669
Brandon
Job Details: 12/30/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site for customer complaint of unit not cleaning dishes and not dispensing soap. Found unit was clogged with hard water and soap scum from u it never being cleaned. Instructed customer to replace spray arms and clean 2-3 times with dishwasher magic.
Near Cedar Park, TX 78613
Wesley
Job Details: 12/30/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ02 Arrived onsite and found unit drawer broken. Replaced upper freezer bin. Unit is now operating as designed.
Near Austin, TX 78752
Matthew
Job Details: 12/30/2020
WASHER WHIRLPOOL WFW560CHW0 Arrived onsite for washer vibrating or off balance. Upon arrival put unit in diagnostics. Found F0E5 unbalanced load. Cleared code and ran auto cycle. All test passed. Ran spin test only and passed. Instructed customer on proper loading and cycle selection to avoid unbalanced load and noise.
Near Leander, TX 78641
Justin
Job Details: 12/30/2020
DISHWASHER WHIRLPOOL KDFE104HPS1 Arrived on site for dishwasher not drying dishes. Put unit into diagnostics mode and found no stored error codes. Put unit into test cycle and monitored amp draw from heater. Heater held correct amp draw. Found unit working as designed. Found customer had not been using rinse aid and I advised them on proper usage. Call complete.
Near Austin, TX 78745
Richard
Job Details: 12/30/2020
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Arrived onsite for the dishwasher not draining. During testing found that the drain pump was not working properly. Replaced drain pump and adjusted drain hose and dishwasher washer tested good and no leaks detected complete
Near Dripping Springs, TX 78620
Robert
Job Details: 12/30/2020
ICE MACHINE WHIRLPOOL KUIX505ESS1 Arrived on job for complaints of not making ice. Ran diagnostics and found compressor running but no frost pattern. Will need SS repair. ; ordrng 1 WP2313624 (condenser) and 1 WPW10200037 (drier-tube) and 1 WPW10218037 (evaporator) and 1 WPW10605286 (compressor)
Near Austin, TX 78731
Kevin
Job Details: 12/30/2020
REFRIGERATOR WHIRLPOOL KFCS22EVMS8 "Arrived on site and replaced icemaker diagnosed on previous visit, after replacement icemaker immediately began cycling and filled with water. job complete"
Near Cedar Park, TX 78613
David S
Job Details: 12/30/2020
REFRIGERATOR WHIRLPOOL WRT108FZDM05 "Arrived on site for sealed system. I inspected the unit and work area. I found the unit with no refrigerant in it. I installed a new compressor, Uv dryer and access valve. I put a sweep charge into the system and found no leaks. I evacuated the system and pulled a vacuum. I a measured charge into the system. I ran the unit for 10 minuets and found the evaporator forming a good frost pattern. The unit is operating as designed.; ordrng 2 W10891057 (coupler (LOKRING REPLENISHMENT))s"
Near Briarcliff, TX 78669
Brandon
Job Details: 12/30/2020
WASHER WHIRLPOOL WTW6120HC0 "Arrived on site for customer complaint of unit not starting a cycle, no error codes in diagnostics mode, however every function worked in component test, fill, agitate, spin. Ran diagnostics test cycle, found unit would not respond. Ordering main control. ; ordrng 1 W11498804 (Control) and 1 Cnote (Office to reschedule)"
Near Leander, TX 78641
Lou
Job Details: 12/30/2020
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site to inspect dishwasher spray arms not working. Upon further inspection, I placed the unit in diagnostics showing error code F4E3-motor failure. Cleared the code and continued with testing and the unit dispensed water into the tub and the motor failed to come on (F4E3). Advanced through testing and the dispenser, drain pump, and element all operated as designed. I removed and replaced the sump/motor assembly and tested. Unit is operating as designed. No water leaks observed during service, job completed."
Near Briarcliff, TX 78669
Brandon
Job Details: 12/30/2020
DISHWASHER KITCHENAID KDTM704KPS0 "Arrived on site for customer complaint of unit not powering on, found power supply not properly hooked up, I attached power supply, unit tested good."
Near Georgetown, TX 78633
Paul
Job Details: 12/30/2020
DISHWASHER WHIRLPOOL WDT720PADM2 Arrived onsite for a dishwasher to replace previous diagnosed parts. I replaced the sump and motor. I tested the unit and found it working as designed. Call complete.
Near Driftwood, TX 78619
Robert
Job Details: 12/30/2020
WASHER MAYTAG MHW8000AW0 Arrived on job for complaints of error code. Ran diagnostics and found error code for slow drain. Cleared pump and test.
Near Buda, TX 78610
Richard
Job Details: 12/30/2020
DISHWASHER WHIRLPOOL MDB9959SKZ Arrived onsite for the dishwasher not draining. During testing found that there was debris stuck inside the drain pump housing causing the drain pump the bind up. Removed debris and replaced drain pump and dishwasher tested good and no leaks. Complete
Near Austin, TX 78733
Kevin
Job Details: 12/30/2020
DRYER WHIRLPOOL WED49STBW1 "Arrived on site and inspected dryer and found element has failed, prescreened element did not arrive and it will need to be re-ordered. ; ordrng 1 279838 (Heating element)"
Near Pflugerville, TX 78660
Wesley
Job Details: 12/30/2020
REFRIGERATOR KITCHENAID KRFF507HPS00 Arrived onsite and found unit freezer module shorted. Ordering module to repair. Advised customer on repair. ; ordrng 1 W10695459 (module)
Near Jarrell, TX 76537
Paul
Job Details: 12/30/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Arrived onsite for fridge with ice maker and power issues. Tested unit and found UI failing. Units ice issue was due to UI failure turning off the cooling and having the ice form together and then breaking away once being dispensed. Installed parts unit working as designed. Job complete.
Near Austin, TX 78723
Matthew
Job Details: 12/30/2020
OVEN IKEA IBS550DS00 "Arrived onsite for oven not powering on. Upon inspection found thermal fuse failed. Replaced fuse, tested unit to 350 degrees and unit is functioning properly.
Near Austin, TX 78759
David Z
Job Details: 12/30/2020
OVEN KITCHENAID KEMS378SSS00 "Arrived on site to install previously diagnosed parts to resolve minimal heat. Opened door and found broil element was sagging in the outer coil and it wasn’t heating. Tested element and temp sensor and both were showing open. Talked to SW and was able to verify the preheat and bake cycle alternates between inner and outer broil and bake element. Without broil element working a heat source is missing from the cycle. Ohm’d out bake element and found it within spec. Ordering new temp sensor. ; ordrng 1 WPW10131825 (sensor)"
Near Georgetown, TX 78628
Lou
Job Details: 12/30/2020
REFRIGERATOR KITCHENAID KRFC704FBS01 "Arrived on site to install previously diagnosed and ordered part. Due to the ice maker failure, I removed and replaced the ice maker and tested. Cycled power to the unit to reset controls and unit is operating as designed. While on site, I found the right RC door gasket torn. I am ordering the gasket and scheduled return service. No water leaks observed during service.; ordrng 1 W10917312 (gasket- BLACK)"
Near Hutto, TX 78634
Andy
Job Details: 12/30/2020
REFRIGERATOR WHIRLPOOL WRF990SLAM02 Arrived on site to install previously diagnosed parts. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Austin, TX 78757
Matthew
Job Details: 12/30/2020
REFRIGERATOR KITCHENAID KSF26C7XYY04 "Arrived onsite for refrigerator not cooling. Upon inspection found that unit appears to be leaking coolant at RC evaporator. Lines leading into cabinet are completely corroded. Called tech line for assistance and recommended Nitrogen test (SR7729619611) to confirm internal or external leak. ; ordrng 1 NITROGEN (NITROGEN )"
Near Cedar Park, TX 78613
Justin
Job Details: 12/30/2020
REFRIGERATOR WHIRLPOOL WSR57R18DM02 Arrived on site to install previously diagnosed parts. Gained access to evap thermistor and tested. Thermistor read way out of range. Tested harness and harness tested good. Installed new thermistor. Advised customer it may take 24-48 hours to get back to normal temperatures. Call complete.
Near Liberty Hill, TX 78642
Kayman
Job Details: 12/30/2020
DISHWASHER WHIRLPOOL WDF760SADM0 Arrived onsite for dishwasher leaking. Upon inspection I found the unit would intermittently leak from the bottom left corner. I found the spray arm not spinning and shooting water to the left corner of the reservoir which allows water to overflow. The motor sounds weak or not pumping at full capacity. I recommended replacing the main control and wash motor assembly.
Near Leander, TX 78641
Lou
Job Details: 12/30/2020
OVEN KITCHENAID KODE900HSS00 "Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, they recommended replacing the upper blower motor assembly. Customer advised that they were using the lower oven when the error code F8E0 appeared. I tested both blowers in diagnostics and found the lower blower was not showing correct RPM’s. I removed and replaced the lower blower and retested and it is operating as designed. I devised the customer of my findings and repairs. Job completed."
Near Austin, TX 78744
Luis
Job Details: 12/30/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 "Arrived on site for freezing in fresh food. Checked damper operation good,added sealer between liner and damper seal to prevent cold air from migrating into fresh food with damper door closed,adjusted temperature setting."
Near Bertram, TX 78605
Cliff
Job Details: 12/30/2020
RANGE HOTPOINT RGB628ET1WH Arrived on site to replace thermostat for range. Found thermostat is good in unit and igniter receiving power but igniter non-operational. Igniter will need to be replaced to complete repairs. .; ordrng 1 WB2X9154 (IGNITOR )
Near Leander, TX 78641
Lou
Job Details: 12/30/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 "Arrived on site to install previously diagnosed and ordered parts. Due to the main control and console failures, I removed and replaced the main control and console, cycled power in between replacements and tested unit. Unit is operating as designed. Job completed. I provided the customer with the new SAID number, along with the Whirlpool WiFi connect team number if they needed assistance with connecting the WiFi to the unit."
Near Austin, TX 78726
David Z
Job Details: 12/30/2020
COOKTOP JENN-AIR JGD3430BS00
Near Pflugerville, TX 78660
David S
Job Details: 12/30/2020
OVEN WHIRLPOOL WOD51EC0HS01 Arrived on site to install previous diagnose part. I inspected the unit and work area. I found the cabinet not built properly. There is a hole cut into the bottom shelf for the wall oven. According to whirlpools installation instructions is is supposed to be a solid shelf to allow for proper air flow. I replaced the console and tested the unit. It is now working as designed. Job complete.
Near Austin, TX 78732
Brandon
Job Details: 12/30/2020
WASHER WHIRLPOOL MVWB835DW4 "Arrived on site for customer complaint unit making loud noise, found oil on floor, failed gearcase, and basket stripped. ; ordrng 1 W11455453 (Gearcase) and 1 W10811960 (Basket) and 1 Cnote (Office to reschedule)"
Near Liberty Hill, TX 78642
Cliff
Job Details: 12/30/2020
DRYER MAYTAG MEDB835DW4 Arrived on site to diagnose a dryer that is making unusual noise. Tested all parts and components and found no failures with the dryer at this time. Drum may not have been aligned with rollers after previous service. Parts have found proper alignment during normal usage and no further repairs are needed at this time.
Near Hutto, TX 78634
Andy
Job Details: 12/30/2020
DRYER FRIGIDAIRE FASE7073NA2 Arrived on site for dryer error code. Tested and inspected unit and found failed heating element. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Near Austin, TX 78729
David Z
Job Details: 12/30/2020
DISHWASHER WHIRLPOOL KDFE104HBL0 "Arrived on site to follow up on DW that is running super long cycles when using delay wash. Customer informed me they would set to 2 hour delay and come back 8+ hours later, and unit is running still. Talked to TJ at tech line SR7729614438. He informed yea that only part that controls this is the main control, but there are several factors that will increase that cycle time. First is that the OWI takes 2+ hours to calibrate and will increase cycle time. With delay wash unit will also fill with cold water and take an extended period of time to heat the water. Customer is going to run during the day and make sure the cycle finishes. Advised if the cycles finish then the unit is considered working as designed and there are no other parts to replace. Tech line said if there is no OWI code then it’s working as designed. Found no OWI codes. Call complete."
Near Round Rock, TX 78664
David S
Job Details: 12/30/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived on site for fridge making a noise. I inspected the unit and work area. I found the compressor making a buzzing noise. I inspected the compressor and found it not mounted properly. I corrected the compressor position. I tested the compressor and found it not making a buzzing noise anymore. Job complete.
Near Leander, TX 78641
Lou
Job Details: 12/30/2020
RANGE WHIRLPOOL WFC315S0JS0 "Arrived on site to inspect range error code. Upon further inspection, I found the unit display showing error code F3E0. Placed the unit in diagnostics and checked the temp reading and found it to be blank. Checked resistance to the oven sensor and found 1082 ohms which is within range. Checked continuity to the harness and it was good. I removed and replaced the main control and retested and unit is operating as designed. Job completed. Apartment vacant."
Near Austin, TX 78745
Luis
Job Details: 12/30/2020
REFRIGERATOR WHIRLPOOL WRQA59CNKZ "Arrived on site for no cool. Compressor and fans running,removed evaporator cover,no frost formation on evaporator can hear some refrigerant passing through called tech support per tech support information being sent to product review team
Near Austin, TX 78734
Brandon
Job Details: 12/30/2020
MICROWAVE KITCHENAID KOCE500ESS11 "Arrived on site for customer complaint of unit not heating in oven, found power supply issue, instructed customer to have electrician out."
Near New Braunfels, TX 78130
Noah D
Job Details: 12/30/2020
REFRIGERATOR WHIRLPOOL WRS315SDHM02 "Arrived on site to inspect fridge for not producing ice, upon inspection found the motor stopped mid cycle, forced harvest and found no issues, ordering Icemaker due to intermittent issue. Office to reschedule ; ordrng 1 W10300022 (ICEMAKER )"
Near Kyle, TX 78640
Robert
Job Details: 12/30/2020
RANGE AMANA ACR4303MFB4 "Arrived on job for complaints of burners not working properly. Test operation of new burners, working properly now will need one more small and big burner.; ordrng 1 W11396790 (ELEMENT ) and 1 W11396792 (ELEMENT )"
Near Austin, TX 78702
Jacob
Job Details: 12/30/2020
OVEN KITCHENAID KSGG700ESS1 Arrived onsite for number 3 button on key pad barely working. Tested unit. Number 3 button barely gave any feed back. Tried to reset from breaker panel. Still had same issue. Ordered part. Office to reschedule ; ordrng 1 W10901124 (panl-cntrl)
Near Troy, TX 76579
Jonathan M
Job Details: 12/30/2020
WASHER WHIRLPOOL WTW7120HW0 "Arrived on site for a washer that is leaking on the bulky or towel cycles. Inspected unit and work area. Customer advised that the unit is not leaking on any other cycles. Placed unit in-service diagnostics and found no stored error codes. Tested individual components and found several not functioning. I called Techline and spoke to Andrew SR# 7729614014. He had me ask the customer when the unit starts to leak. The customer advised it was towards the end but definitely not during the wash cycle. He advised that being this happened only on bulky loads, he issue would be with the tub ring letting water out when spinning larger loads. He advised to replace the tub ring to get in new seals. Ordering part and office will need to contact customer for reschedule date due to psp item. ; ordrng 1 W11094304 (TUB RING )"
Near Hewitt, TX 76643
Jonathan M
Job Details: 12/30/2020
DISHWASHER MAYTAG KDTM354ESS1 Arrived on site for a dishwasher that has a torn control board. Inspected unit and work area. Found the right side portion of the control panel broken off. Customer advised that there’s no issues with the dishwasher other than the control panel being slightly broken. Ran unit through an auto test and the unit worked as designed. Submitted photos to review and was advised this is a cosmetic issue only and would not be covered. Advise customer of decision and customer advised he would try to glue it back on. Unit is working as designed. Call complete.
Near Austin, TX 78748
Richard
Job Details: 12/30/2020
WASHER WHIRLPOOL WTW8040DW4 Arrived onsite for the washer has coins caught between the agitator. During inspection found that there are coins caught in between the agitator.
Near Killeen, TX 76542
Al
Job Details: 12/30/2020
RANGE WHIRLPOOL WGE745C0FS01 Arrived to inspect front right burner not working.Confirmed the complaint and found the infinite switch is defective.Order WPW10312185 and will return with the element.Office to reschedule the customer for return service due to parts availability.Needs more work.; ordrng 1 WPW10312185 (switch-inf (FRONT RIGHT))
Near Temple, TX 76502
Tyler
Job Details: 12/30/2020
RANGE ESTATE TES356TD0 Arrived on site for Range they had a glass door that broke up on arrival customer described that they found when they went to open the door after the oven was preheating that the trim on the side of the door seemed a little loose and the moment they open the door the glass fell right out of the door upon further inspection of the unit I was able to verify that due to the age of the range and the trim piece that broke the heat overtime had worn it down causing it to break and allowing the glass be damaged. Then go to authorization to replace the glass door as well as the two trim pieces on the left and right side of the door after making the repair I was able to verify that the door is now functioning as designed when it opens and shuts and none of the parts of loose. call complete
Near Little River-Academy, TX 76554
Paul
Job Details: 12/30/2020
DRYER GE DCVH680EJ1WW "Arrived onsite to replace previous diagnosed parts. Replaced all four slides, belt, felt, and bearing. Tested prior to leaving, unit working to manufacture specs. Call complete."
Near Lakeway, TX 78734
Brandon
Job Details: 12/30/2020
WASHER WHIRLPOOL WFW5620HW0 "Arrived on site for customer complaint of unit making noise during high spin, found unit worked as designed but a little loud during spin.
Near Leander, TX 78641
Kayman
Job Details: 12/30/2020
RANGE WHIRLPOOL WFG505M0BS3 Arrived onsite for range with light socket not working. Upon inspection I found the bulb had broken and the base was left in the socket.
Near Waco, TX 76705
Jonathan M
Job Details: 12/30/2020
RANGE WHIRLPOOL WFE535S0JZ0 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced terminal block and wire harness and tested unit. Unit is now working as designed. Call complete.
Near Salado, TX 76571
Paul
Job Details: 12/30/2020
RANGE SAMSUNG FTQ3531WUX/XAA "Arrived onsite for range large burners staying on high not cycling. Tested unit found infinite switches faulty. Replaced switches and tested unit, unit working as designed. Call complete."
Near Austin, TX 78759
Wesley
Job Details: 12/30/2020
DISHWASHER WHIRLPOOL WDF330PAHS2 Arrived onsite and found unit tub under hyper tension from tight feet. Adjusted to relieve tension and eliminate break in seal on left side. Also adjusted door gasket position. Unit has now stopped leaking from left side while washing.
Near Leander, TX 78641
Justin
Job Details: 12/30/2020
COOKTOP WHIRLPOOL KCGC506JSS00 Arrived on site for cooktop with back right two burners not igniting. Upon further inspection I found plastic wrap from factory still on orifice and orifices needing to be tightened. Tightened orifices and tested u it. Unit now working as designed. Call complete.
Near Belton, TX 76513
Tyler
Job Details: 12/30/2020
REFRIGERATOR GE GFSS6KKYESS Arrived on site for refrigerator meeting previously diagnosed sealed system equipment. On arrival found that previously diagnosed system issue was still a problem and then proceeded to make the needed repairs with the compressor UV dryer and coupler. After pulling a vacuum I was able to verify that the low side was sitting at -30 psi and held it for 10 minutes without any issues or signs of a leak unfortunately the UV dryer we were sent out with did not have an access valve on it so I could not verify any readings on that side but I was able to charge up the system on the low side and after filling the unit to 4.6 ounces as recommended then reassembled the unit and was able to verify after 20 minutes the unit was definitely cooling down as needed and inform the customer will take 24 hours for the temps to stop fluctuating and become stable and another 24 hours after that for the icemaker to fully fill the bucket up with ice. Call complete
Near Austin, TX 78703
Jacob
Job Details: 12/30/2020
DISHWASHER WHIRLPOOL KDTE204EPA4 Arrived onsite for top drawer sliding out on it’s own. Looked at rack. It wasn’t rolling too much on its own. Called Tech line. Suggested to level the unit up more from the front feet. Said that the rack will fall some towards the front as the rack comes out. Said for customer to load any heavy dishes towards the back of the rack to help with the rack rolling out. No leaks at this time. Job complete. Got Sr#7729619248
Near Hewitt, TX 76643
Jonathan M
Job Details: 12/30/2020
WASHER WHIRLPOOL NFW5800HW0 Arrived on site for a washing machine that has a broken latch. Inspected unit and work area. Customer advised that the unit won’t remain out of the lock state. Attempted to power cycle unit and found the door still would not open. Manually unlocked the latch and replaced latch. Tested unit and unit is working as designed. Call complete.
Near Belton, TX 76513
Tyler
Job Details: 12/30/2020
REFRIGERATOR KITCHENAID KRFF507ESS01 Arrived on site for refrigerator not allowing the freezer door to open and frost building up according to the customer upon arrival. Upon further inspection of the unit I found that the frost on the door was being created because it was a clogged drain line in the freezer not allowing the door to open and shut properly causing hot air to get in.clearing out the drain line and getting rid of the ice in order to help the door shut after customers approval I made the repair and they were verified as a door nail seals as designed it will no longer have any icing issue. Call complete
Near Hutto, TX 78634
Andy
Job Details: 12/30/2020
WASHER WHIRLPOOL MVW7230HW0 Arrived on site for washer strike broken. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Robinson, TX 76706
Jonathan M
Job Details: 12/30/2020
REFRIGERATOR KITCHENAID KFIS29PBMS00 "Arrived on site for a refrigerator that’s not cooling. Inspected unit and work area. Customer had unit unplugged for the past two weeks so both sections were room temperature. I plugged in the unit and found the unit cooling had been set to off. I asked the customer if they had potentially turned it off by mistake. Customer advised that they may have accidentally but they can’t be sure as they have two other people in the home. Turned unit cooling on and the compressor kicked on. Both condenser fan and evaporator fans were running. Could not take amp draw off of compressor due to inverter. Found unit cooling and advise customer that due to the unit being unplugged and at room temperature, we would not be able to detect any potential defrost issues.
Near Salado, TX 76571
Paul
Job Details: 12/30/2020
REFRIGERATOR KITCHENAID KFIS25XVMS1 "Arrived onsite to replace previous diagnosed parts. Replaced start device and capacitor. Tested unit, unit working as designed.
Near Lorena, TX 76655
Jonathan M
Job Details: 12/30/2020
MICROWAVE JENN-AIR JMC2430DP01 Arrived on site for a microwave that’s intermittently turning itself on by itself and is making noises. Inspected unit and work area. Customer advised that there is a error message that comes on when keypads are touched. Customer showed me the issue and the unit is flashing an F2 E1 (stuck or shorted key). Unit will need control panel for repair. Ordering part in office will need to contact customer about reschedule date due to out of stock and PSP item.; ordrng 1 W11229663 (panl-cntrl)
Near Copperas Cove, TX 76522
Al
Job Details: 12/30/2020
DISHWASHER KITCHENAID KDTM404KPS0 "Arrived to install previously ordered part.Removed, replaced and unit tested as designed.Job completed."
Near New Braunfels, TX 78130
Andrew
Job Details: 12/30/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ05 "Arrived on site to test unit for not closing properly. Replaced thimble, tested unit, unit works good. Customer was satisfied with improvement. Job complete."
Near Cedar Park, TX 78613
David S
Job Details: 12/30/2020
MICROWAVE GE JE1590SH02 Arrived on site to install previous diagnose part. I gained access to the magnetron and installed new. I reassembled the unit and tested it. I found it heating and working as designed.
Near Georgetown, TX 78626
Tommy
Job Details: 12/30/2020
OVEN WHIRLPOOL RBD307PVS00 Arrived onsite for previously diagnosed parts. Put control back into unit and tested. Unit is now operating as designed. Job Completed.
Near Copperas Cove, TX 76522
Al
Job Details: 12/30/2020
RANGE WHIRLPOOL WFC150M0JB0 Arrived to inspect range coils not functioning properly according to customer.Tested all burners and al burners were fully operational.No parts needed. Unit cycles on an off properly Job completed
Near Killeen, TX 76549
Al
Job Details: 12/30/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "Arrived to inspect freezer module not working causing the interior ff lights not to work.Confirmed the complaint and removed and replaced it and unit tested as designed..W11224590; ordrng 1 AUTHORIZATION (FOR UI, P&L ) and 1 W11224590 (cntrl-elec)"