Service History 402

Near Austin, TX 78729
Kayman
Job Details: 09/10/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Arrived onsite for refrigerator compressor making rattling noise. Upon inspection I found the compressor makes a rattling sound on initial start up. I added some pads between the compressor and bottom of the frame of the unit. The unit sounds and is working as designed at this time. No more rattle. Job complete.
Near Leander, TX 78641
Kayman
Job Details: 09/10/2020
REFRIGERATOR WHIRLPOOL WRF989SDAM02 "Arrived onsite for refrigerator loosing cool in both sections. Upon inspection I found a large mass of ice build up on the RC evaporator cover indicating a defrost issue. Since the frost was too much for me to steam this visit I tested the resistance of the RC evap thermistor as well as the cavity thermistor the RC evap = 6.9k or about 20 degrees and the RC cavity read at 14.5k or about 40 degrees. I advised the resident would need to defrost the unit for 48hours for us to properly diagnose and repair. Evap cover (WPW10501260) drip pan (W11457241) RC harness with thermistor) (WPW10277799) control (WPW10589837). Office to RS due to the availability of some parts. Job complete. ; ordrng 1 W11457241 (DRIP PAN ) and 1 WPW10277799 (harns-wire) and 1 WPW10501260 (cover-evap) and 1 WPW10589837 (cntrl-elec)"
Near Georgetown, TX 78633
Tyler
Job Details: 09/10/2020
DISHWASHER KITCHENAID KDTE234GPS0 Arrived on site for dishwasher that had a broken soap dispenser door. Upon arrival found that the sliding door to the soap dispenser publication was broken off due to brackets breaking internally. Installed a new soap dispenser end of the unit and re-tested for functionality unit is now working as designed call complete
Near New Braunfels, TX 78132
Richard
Job Details: 09/10/2020
REFRIGERATOR JENN-AIR JFFCC72EHL01 Arrived onsite for the refrigerator ice maker with ice build up. Upon arrival found that the ice container was empty and ice maker was turned off. Turned ice maker back on and ran diagnostics and found no issues with the ice maker it passed test 120. Ran test 97 ice maker fill test and it passed and no leaks detected.
Near New Braunfels, TX 78130
Robert
Job Details: 09/10/2020
WASHER WHIRLPOOL MVWC565FW1 Arrived on job for complaints of not advancing. Ran diagnostics and found code for long fill. Ran diagnostics cycle and drain line too far in drain pulling water out of tub. Corrected drain hose and test. No leaks detected at time of service.
Near Leander, TX 78641
Lou
Job Details: 09/10/2020
MICROWAVE WHIRLPOOL WMH53521HB5 "Arrived on site to inspect microwave missing the turntable drive. Upon further inspection, I removed the turntable and found the drive missing. I installed a new drive and tested. Unit is operating as designed. Job completed."
Near New Braunfels, TX 78132
Noah D
Job Details: 09/10/2020
REFRIGERATOR KITCHENAID KRFC300ESS03 "Arrived on site to inspect fridge and install filter head, replaced filter head and full stream of water was returned, ice maker filled, needed new filter (will speak to office) , customer provided one and no leak were found. Complete"
Near Seguin, TX 78155
Noah D
Job Details: 09/10/2020
WASHER MAYTAG MVWB835DW0 "Arrived on site to inspect washer for not draining, upon inspection found the drain pump not functioning immediately
Near Seguin, TX 78155
Noah D
Job Details: 09/10/2020
WASHER WHIRLPOOL WTW4955HW1 "Arrived on site to inspect washer for leaking, upon inspection found a large hole in outside tub, ordering tub, office to reschedule ; ordrng 1 W10238320 (TUB)"
Near Austin, TX 78717
Kayman
Job Details: 09/10/2020
WASHER WHIRLPOOL MVWB835DC5 Arrived onsite for washer leaking from dispenser. Upon putting the unit into diagnostics I found a stored error code for a failed inlet valve. I replaced the valve and unit is working as designed. I did notice after replacing the valve and testing the upper part of the dispenser tray will drain into the lower plastic valve assembly and seep into the tub. I explained that this is normal but if they have any more issues to please reach out to us. Job complete.
Near New Braunfels, TX 78132
Noah D
Job Details: 09/10/2020
VENTHOOD UNKNOWN WVU37UC6FS "Arrived on site to inspect vent for not spinning, upon inspection found the control buzzing but no movement in vent fan, ordering control and fan. Office to reschedule ; ordrng 1 W11099719 (CONTROL) and 1 W11099742 (VENT ASSEMBLY )"
Near New Braunfels, TX 78132
Noah D
Job Details: 09/10/2020
RANGE WHIRLPOOL WEG750H0HZ0 "Arrived on site to inspect oven for display issues , spoke with Techline due to repeat issues, found both microwave and oven on same breaker, Techline stated it is a incoming voltage issue, ordering ACU due to voltage, instructing customer to make dedicated breakers for units. Sr # 7728764221 office to reschedule; ordrng 1 W10868154 (ACU )"
Near Austin, TX 78703
Jacob
Job Details: 09/10/2020
REFRIGERATOR GE ZIS42NCA Arrived onsite to replace part ordered. Replaced evaporator fan motor. Tested unit. Unit test good. No issues at this time. Job complete
Near Seguin, TX 78155
Noah D
Job Details: 09/10/2020
RANGE AMANA AER6303MFS2 "Arrived on site to inspect oven for not working, upon inspection found the 220v outlet with only 160v and a bad leg on outlet, instructed customer to have electrical check outlet. Complete"
Near Austin, TX 78745
Kevin
Job Details: 09/10/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ "Arrived on site to test unit for not cooling. Found evaporator frosted over. Took picture of frost. Ran test 6 got 01 meaning heater is getting proper voltage. Ran test 38 and nothing happened. Verified with multimeter heater is receiving proper voltage. Heater OHM good. Checked connections found right side connection not properly connected. Secured connection, tested unit, unit works good. Informed customer unit needs to thaw out at least 24hrs. for unit to properly work. Sr#7728768952"
Near Seguin, TX 78155
Noah D
Job Details: 09/10/2020
OVEN WHIRLPOOL WOS11EM4EB01 "Arrived on site to inspect door for not closing correctly, installed glass piece and found no change to the positioning of the door. Ordering inner door panel and nameplate. Office to reschedule ; ordrng 1 8303698 (INNER DOOR) and 1 W10481434 (NAMEPLATE)"
Near Leander, TX 78641
David S
Job Details: 09/10/2020
WASHER WHIRLPOOL WFW5620HW0 Arrived on site to install previous diagnosed part. I gained access to the main control and replaced with new. I ran the unit through a diagnostic cycle. The unit operated as designed. No water leaks detected.
Near , TX 78619
Robert
Job Details: 09/10/2020
WASHER MAYTAG MHW5100DW0 Arrived on job for complaints of not starting. Found the washer stuck in drain traced it back to control board.
Near Marble Falls, TX 78654
James
Job Details: 09/10/2020
REFRIGERATOR WHIRLPOOL WRF560SMHZ00 Arrived on site and found ice forming at rear of freezer compartment coming from the fill tube over flowing. Found ice maker fill tube leaking through top vent. Installed new fill tube and fill tube extender from ice maker kit. Unit tests good. Job complete
Near Cedar Park, TX 78613
Tommy
Job Details: 09/10/2020
MICROWAVE WHIRLPOOL WMC30516HZ0 "Upon arrival found it was microwave, customer said microwave was loud. Tested unit through heating several times found unit operating as designed job completed."
Near Georgetown, TX 78633
Cliff
Job Details: 09/10/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived on site to diagnose a microwave that is arcing. Tested unit and found courts cover inside of unit damaged. Cover will need to be replaced to complete repairs. .; ordrng 1 W10915651 (cover-plt)
Near Cedar Park, TX 78613
Tommy
Job Details: 09/10/2020
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived onsite for oven error code F8E0. Upon arrival also found F6E4, replaced control and tested unit all tested good. Job Completed."
Near Austin, TX 78734
Brandon
Job Details: 09/10/2020
DRYER WHIRLPOOL WED5000DW2 "Arrived on site for customer complaint of unit not heating, found cutoff failed, I replaced cut off, unit tested good."
Near Cedar Park, TX 78613
David S
Job Details: 09/10/2020
RANGE JENN-AIR JIS1450DP1 "Arrived on site for range not having any power. I inspected the unit And work area. I gained access to the back on the unit and tested for voltage. I found no voltage to the unit. I tested the bake, broil, and convection element, all tested good. I tested the thermal fuse and found it failed. I replaced the thermal fuse. I inspected the outside breaker and found it tripped. I reset the breaker, and found the range coming on. I t step the units operations and all tested good. Job complete."
Near Leander, TX 78641
Kayman
Job Details: 09/10/2020
REFRIGERATOR KITCHENAID KRFC704FPS00 Arrived onsite for ice build up in Freezer section of refrigerator. Upon inspection I found the drain completely clogged at the back of the unit. The drain tube I was sent with for SP W11397260 is too big for this unit. I removed the drain tube and cleared an obstruction I found the unit draining when I did this so no need to steam out the drain. I replaced the drain tube. Unit is working as designed at this time. Job complete.
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 09/10/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ04 "Arrived on site for both sides of fridge not cooling. Ran temps and didn’t get lower than 38 on freezer side. Ran diagnostics and was able to get coils defrosted with heater. Tested unit and found very poor frost pattern. Unit suspected to have a leak or insufficient compressor. Ordering W10507884 compressor, WP2188823 evap, WPW10143759 dye dryer, and W10913906 coupler. ; ordrng 1 C-NOTE (SEALED SYSTEM TECH NEEDED AND WEIGH THE CALL 2 HOURS) and 1 W10507884 (COMPRESSOR ) and 1 W10913906 (COUPLER) and 1 WP2188823 (EVAP) and 1 WPW10143759 (DYE DRYER)"
Near Waco, TX 76710
Jonathan
Job Details: 09/10/2020
REFRIGERATOR WHIRLPOOL WRS588FIHW00
Near Austin, TX 78701
Jacob
Job Details: 09/10/2020
DRYER WHIRLPOOL WED560LHW0 Arrived onsite for unit making noises while unit is in use. Tested unit. Found that dryer vent hose was the cause of the noise. Let maintenance know that vent hose needs to be secured better to unit. No issues at this time. Job complete
Near Austin, TX 78737
Luis
Job Details: 09/10/2020
REFRIGERATOR WHIRLPOOL KRFC704FSS00 "Arrived on site to replace cover and harness. Found new cover shipped was white unit needs grey cover,ordering new cover; ordrng 1 W11394920 (COVER (GREY))"
Near Austin, TX 78702
Jacob
Job Details: 09/10/2020
DRYER WHIRLPOOL WED4800BQ1 "Arrived onsite for unit not drying clothes. Tested unit. Unit test good. Upon further investigation, found that the vent hose was clogged full of lint and had a bend in the hose. Let landlord know of the issue. Spoke to tenant and showed them the clog in vent hose full of lent and bend in vent hose. Also let both landlord and tenant know that there may be more lint inside the wall side as well. They will need to call a different company to clean out clog in wall. No issues at this time.
Near Marble Falls, TX 78654
James
Job Details: 09/10/2020
WASHER MAYTAG MVWX700XL2 Arrived on site and found long fill error and flood state error. Found when water turned on at wall the unit begins filling with cold water. Found valves to have failed. Replaced valves and tested operation. Unit tests good. Job complete
Near Burnet, TX 78611
James
Job Details: 09/10/2020
DRYER MAYTAG MED3500FW0 Arrived on site and tested operation. Found heater not working. Accessed heater and found to have failed. Vacuumed lint from unit and installed new heater. Tested operation and found unit working properly. Job complete
Near Leander, TX 78641
Lou
Job Details: 09/10/2020
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site to inspect dishwasher not cleaning dishes. Upon further inspection, I placed the sunlit in diagnostics showing error code F4E3-motor not running. Cleared the code and continued with testing. Unit dispensed water into the tub and the motor failed to come on. I advanced through diagnostics and the drain pump, dispenser and element all operated properly. I am ordering the sump/motor assembly and element and will return with prescreened parts. No water leaks observed during service. Office to schedule return service.; ordrng 1 W10518394 (heater) and 1 W11025157 (pump&motor)"
Near Lago Vista, TX 78645
Lou
Job Details: 09/10/2020
REFRIGERATOR JENN-AIR JFC2070KRS "Arrived on site to inspect refrigerator no cool. Upon further inspection, I found the unit turned off. I turned the unit on at the UI and remove the evap cover and inspected the frost pattern on the evaporator. Also, using my multimeter, I monitored amp,draw at the compressor. At the beginning, the compressor was showing 1.90amps and only the frost 2 coils on the evaporator had frost. Continued to monitor for approximately 30 mins and the only change was the compressor amp draw continued to go up. At the end of testing, the compressor amp draw was 2.12amps and there was no change in the frost pattern. I am ordering the compressor, drier, access valve, and both FC drawer rails and CNOTE-2 HR JOB and office to schedule return service. Unit left unplugged for safety, no water leaks observed during service.; ordrng 1 CNOTE (2HR JOB) and 1 TJ90SF8404 (ACCESS VALVE ) and 1 W10160407 (compressor) and 2 WP13031602 (slide- dra)s and 1 WPW10143759 (dryer)"
Near New Braunfels, TX 78130
Noah D
Job Details: 09/10/2020
RANGE JENN-AIR JGRP430HL00 "Arrived on site to inspect oven for gas smell and hot air, upon inspection found the exhaust was prevalent when vent was not on, turned on vent and found no issues. Working to specs Sr# 772875236. Complete"
Near Seguin, TX 78155
Noah D
Job Details: 09/10/2020
DISHWASHER WHIRLPOOL WDF330PAHS3
Near New Braunfels, TX 78130
Robert
Job Details: 09/10/2020
REFRIGERATOR KITCHENAID krfc302ess00 Arrived on job for complaints of noise in refrigerator. Tested damper door and customer confirmed that is the noise. Replaced damper and now noise level normal. No leaks detected at time of service.
Near Killeen, TX 76549
Al
Job Details: 09/10/2020
WASHER WHIRLPOOL WTW4955HW1 "Arrived on site to install previously ordered parts.Unit was disassembled from previous tech, so I installed the gearcase, hub, actuator, screws and cam.Calibrated and service tested the unit and unit tested as designed.All water lines were dry at the time of service.Customer satisfied Job complete"
Near Killeen, TX 76549
Chase
Job Details: 09/10/2020
WASHER WHIRLPOOL WTW4955HW1 "Arrived on site to check washer for noise and vibration. Found gearcase mounting bolt on right rear side not fully seated and pulley nut not as tight as it should be. This was causing the excessive vibration. Tested the washer multiple times on spin and vibrations is now normal but there is a plastic rubbing/ticking sound that is coming from somewhere under the washplate or from underneath on the cam assembly. Was unable to determine the cause of the noise but it is not normal and we need to replace those components one more time and if noise persists tech line and Whirlpool will need to be contacted.
Near Johnson City, TX 78636
Brandon
Job Details: 09/10/2020
WASHER MAYTAG MVWB835DW3 "Arrived on site for customer complaint of unit not powering on, found 5 vdc getting to panel, but panel was not responding
Near Lakeway, TX 78734
Brandon
Job Details: 09/10/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Arrived on site for customer complaint of unit freezing items in fresh food section and rattling noise. I found noise coming from unit not being level, I leveled unit. Tested good. I adjusted defrost settings, and adjusted temperature setting
Near Austin, TX 78704
Jacob
Job Details: 09/10/2020
WASHER MAYTAG MVWB765FW3 "Arrived onsite for unit UI panel not allowing selection for different wash cycles. Tested unit. UI panel was lighting up, however. Unit would not allow user to choose settings. Replaced control. Tested unit. Did not resolve issue. Replaced latch to unit. Tested unit. Unit test good. No leaks at this time. Job complete"
Near Horseshoe Bay, TX 78657
James
Job Details: 09/10/2020
ICE MACHINE KITCHENAID KUID508ESS1 Arrived on site and tested operation. Found start replay and over load have failed. Installed new overload and relay. Tested operation and found unit working properly. Job complete
Near Austin, TX 78733
Kevin
Job Details: 09/10/2020
WASHER MAYTAG MVWB765FW1 Arrived on site to test unit for loud screeching noise. Found gear case is starting to leak oil. Attempted to remove agitator and found that it was seized.
Near Lago Vista, TX 78645
Lou
Job Details: 09/10/2020
DISHWASHER KITCHENAID KDPM604KPS0 "Arrived on site to inspect dishwasher error code. Upon further inspection, I place the unit in diagnostics and found error code F8E4. Cleared the code and continued with testing. At the end of testing, the error code reappeared. I removed and replaced the float switch, cleared the code and retested. Unit is operating as designed. No water leaks observed during service, job completed."
Near Manor, TX 78653
Matthew
Job Details: 09/10/2020
REFRIGERATOR WHIRLPOOL WRS315SDHM05 "Arrived onsite for freezer door film not coming off. Called tech line for assistance and recommended if adhesive could not be removed, just replace the freezer door. SR#7728766817. Will need to order LW11258444, stainless steel freezer door.; ordrng 1 LW11258444 (DOOR)"
Near Lago Vista, TX 78645
Lou
Job Details: 09/10/2020
RANGE GE JT3000SF5SS "Arrived on site to install previously diagnosed and ordered parts. Due to the oven door hinge failures and ge techline recommendations, I removed and replaced both hinges and tested. Unit is operating as designed. No gas leaks detected during service, job completed."
Near Georgetown, TX 78626
Cliff
Job Details: 09/10/2020
OVEN WHIRLPOOL WOD51EC0HS01 Arrived on site to diagnose a oven with a control panel that is not responding to user input. Tested unit and found unit operating properly at this time but if moisture from oven cavity reacts with control panel it locks up. Panel will need to be replaced to complete repairs. Office will need to set a return appointment due to part availability.; ordrng 1 W11297709 (UI)
Near New Braunfels, TX 78132
Richard
Job Details: 09/10/2020
REFRIGERATOR WHIRLPOOL WRS325SDHB01 Arrived onsite for the refrigerator ice maker not working properly. Replaced ice maker and it tested good and filled with water no leaks detected complete
Near Cedar Park, TX 78613
Lou
Job Details: 09/10/2020
DISHWASHER KITCHENAID KDTM354DSS5 "Arrived on site to inspect dishwasher console not responding. Upon further inspection, I found some lights lit up on the console but it would not respond to pressing any of the buttons. I also found the vent deflector not attached to the vent and is allowing water to leak inside the door panels. I removed the outer door panel and found where water had leaked onto the vent and dispenser. I removed the console harness from the main control and closed the door and the drain pump came on. I am ordering the console, main control and vent and office to schedule return service. No water leaks observed during service.; ordrng 1 W10803367 (panel-cntl) and 1 W11368631 (CONTROL) and 1 WPW10469574 (vent asm)"
Near Austin, TX 78737
Luis
Job Details: 09/10/2020
REFRIGERATOR GE PYE22KSKFSS "Arrived on site for no cool. Unit completely powered off,power at outlet power cycled unit,no lights no fans. Found burned traces on control,installed a new control same issue traced wires through cabinet diagnosed broken wire in cabinet,called tech support to verify.
Near Austin, TX 78717
Jimmy J.
Job Details: 09/10/2020
OVEN WHIRLPOOL WOS51EC0HS02 Arrived on site for oven getting too hot. Ran temps with oven set at 350 but averaging 365. Adjusted calibration -10 degree offset to correct from getting too hot in oven. Tested temps again and found the unit cycling between 338 to 363 degrees leaving the unit with an average temp of 350.5 degrees. Job complete.
Near Austin, TX 78744
Leonardo
Job Details: 09/10/2020
MICROWAVE WHIRLPOOL WMH31017HS4 "Arrived on site to test unit for no power, checked unit found blown fuse, replaced fuse, test unit by heating water for one minute, water heating, unit working correctly, job complete."
Near Austin, TX 78731
David
Job Details: 09/10/2020
REFRIGERATOR JENN-AIR JFC2290REP02 Arrived on site To replace freezer compartment door. Replaced door and transferred handle. All is now working as designed. Call complete.
Near Buda, TX 78610
Robert
Job Details: 09/10/2020
DRYER MAYTAG MEDX655DW Arrived on job for complaints of not starting. Found the door switch broken. Replaced switch and test.
Near Georgetown, TX 78633
Tyler
Job Details: 09/10/2020
WASHER WHIRLPOOL WFW6620HW0 Arrived on site for washer that would not turn on and showing a locking code. Upon further inspection I found that I could not even put the washer into a diagnostic test because the UI would not respond I tested for proper voltage from the main control to the UI I found that it was playing the right power but that the UI occasionally would just not respond to communicate back to the ACU. I did attempt to install a new user interface control and after running a few test I was able to get the washer working about 90% of the time but I found that there is still a communication issue between the main UI and the ACU main control we will need to return with a new ACU in order to make the final repairs to the washer Office to reschedule due to parts being out of stock; ordrng 1 W11322905 (cntrl-elec)
Near Georgetown, TX 78633
Tyler
Job Details: 09/10/2020
WASHER WHIRLPOOL WTW5000DW1 "Arrived on site for washer grinding and hitting edge of units frame. Customer stated unit would make a grinding sound during agitation and bang around off balance during spin cycle. I ran a test cycle for both of those cycles and found the gear case is internally grinding but has also stated breaking free of the hub mounting it down and is leading to tub getting thrown off balance during spin. Attempted to remove gear case but found wash plate locked to gear case even after screw was removed. Unit will need a rebuild of both tub/basket, gear case, splutch, etc.. Need weighed for 2 hrs and 2 techs; ordrng 1 W10528947 (drive hub kit) and 1 W10752187 (screw) and 1 W10752283 (washplate) and 1 W10752719 (basket) and 1 W10759923 (nut) and 1 W11219115 (TUB) and 1 W11283592 (motor-drve) and 1 W11385424 (RETAINER ) and 1 W11395618 (CAPACITOR ) and 1 WP8533928 (screw) and 6 WP8533953 (screw)s and 1 WPW10006384 (drive belt) and 1 WPW10215093 (clean out filter)"
Near Lago Vista, TX 78645
Lou
Job Details: 09/10/2020
REFRIGERATOR WHIRLPOOL WRF736SDAM14 "Arrived on site to install previously diagnosed and ordered parts. Due to the ice dispenser motor failure, I removed and replaced the motor and shaft and tested. Unit is operating as designed. No water leaks observed during service, job completed."
Near Austin, TX 78717
Jimmy J.
Job Details: 09/10/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived on site for clock running too fast in control. Found WIFI was never turned on. Helped customer download the whirlpool app and connect account to microwave/oven. Clock has been reset and will keep the correct time. Job complete.
Near Austin, TX 78758
David
Job Details: 09/10/2020
DRYER WHIRLPOOL WED560LHW0 Arrived on site to install belt switch to resolve dryer no start. Replaced belt safety switch and retested. Unit is now running and operating as designed. Call complete.
Near Dripping Springs, TX 78620
Brandon
Job Details: 09/10/2020
REFRIGERATOR FRIGIDAIRE LFHT1817LB4 "Arrived on site for customer complaint of unit not cooling, found defrost heater open and defrost thermostat open, I replaced both parts, unit tested good."
Near Bee Cave, TX 78738
Richard
Job Details: 09/10/2020
OVEN JENN-AIR JGRP548HL00 Arrived onsite for the range not working properly and oven rack not working correctly. During testing found that could not put range into diagnostics. And found that the oven rack is retracting back when out. There is a service pointer for the racks. Ordering racks and ordering controls for the oven beeping while operating and not preheating intermittently. Office to schedule ; ordrng 1 W10871065 (CONTROL BOARD ) and 1 W11100277 (CONTROL BOARD ) and 1 W11110768 (cntrl-elec) and 2 W11111342 (RACKS )s and 1 W11219188 (UI)
Near Georgetown, TX 78633
Cliff
Job Details: 09/10/2020
WASHER WHIRLPOOL MVWX655DW2 Arrived on site to diagnose a washing machine that is not cycling. Tested unit and found drain pump wiring not connected. Reset wiring to proper position and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Bastrop, TX 78602
Matthew
Job Details: 09/10/2020
MICROWAVE GE JVM3160RF6SS "Arrived onsite for microwave sparking and tripping breaker. Unit is having high voltage issues. Need to order magnetron, capacitor and diode. Bringing fuse and thermal fuse just in case. Could not locate parts, need research. Office to reschedule.; saved tckt"
Near Dripping Springs, TX 78620
Robert
Job Details: 09/10/2020
DISHWASHER GE GDF540HSF2SS Arrived on job for complaints of not running. Ran diagnostics and found code for communication recommended replacement of control. ; ordrng 1 WD21X22276 (kit main board)
Near Seguin, TX 78155
Noah D
Job Details: 09/10/2020
WASHER WHIRLPOOL WFW5620HW "Arrived on site to inspect washer for having issues filling, upon inspection found the water level switch faulty, replaced switch. No problems found. Complete"
Near Bee Cave, TX 78738
Richard
Job Details: 09/10/2020
REFRIGERATOR KITCHENAID KRSC703HBS00 Arrived onsite for the refrigerator FF section not cooling. During testing found that the evaporator frozen solid. Advised customer that it will need to be de thawed. Did a long defrost test and couldn’t really hear the sizzling sound due to ice build up. Evaporator fan did not come on during testing. Thermistors checked ok in diagnostics. Ordering all parts to fix the issue. Office to schedule ; ordrng 1 W10316760 (thermistor) and 1 W10316760 (thermistor) and 1 W10857624 (heater) and 1 W11098695 (fan-scroll) and 1 W11172798 (cntrl-elec) and 1 W11340158 (UI) and 1 WPW10226427 (cntrl-elec)
Near Georgetown, TX 78626
Tyler
Job Details: 09/10/2020
REFRIGERATOR WHIRLPOOL WRS315SDHM01 Arrived on site for refrigerator needing a previously diagnosed filter housing. After installing new part I retest the unit to ensure that everything was getting water supply to there are no leaks before during or after repair and use it is now functioning as designed call complete
Near Harker Heights, TX 76548
Al
Job Details: 09/10/2020
REFRIGERATOR FRIGIDAIRE FRS6LF7FS4 Arrived on site and inspected icemaker.Removed and replaced it.Also checked supply lines at the valve.Customer told to wait approximately 24 hours for ice production
Near Austin, TX 78705
Leonardo
Job Details: 09/10/2020
RANGE WHIRLPOOL WFE515S0JS0 "Arrived on site to test unit for oven making loud vibrating noise, test unit, could not find any vibration, advised tenet to observe if washer could be causing vibration, job complete."
Near Austin, TX 78749
Luis
Job Details: 09/10/2020
REFRIGERATOR KITCHENAID KSCS23FVMS01 "Arrived on site for cooling compliant. Main control shutting itself on and on diagnosed a defective main control
Near Austin, TX 78703
Jacob
Job Details: 09/10/2020
WINE COOLER KITCHENAID KUWL204ESB02 Arrived onsite for unit not cooling. Tested unit. Kept hearing start device trying to turn on compressor. Compressor was not responding. Also possibly a sealed system issue. Ordered parts. Rescheduled with customer. ; ordrng 1 8201787 (compressor) and 1 W10163273 (drier-tube) and 1 W10778965 (overload) and 1 W10778966 (thermistor)
Near Austin, TX 78703
Luis
Job Details: 09/10/2020
REFRIGERATOR WHIRLPOOL MBF2258FEZ01 "Arrived on site for cooling complaint. Unit exited defrost cycle,compressor and fans running,freezer is empty,ice has been made,checked temperature reading 10° and slowly dropping unit working correctly at time of visit"
Near Austin, TX 78736
Luis
Job Details: 09/10/2020
REFRIGERATOR KITCHENAID KRFC704FBS00 "Arrived on site for no ice. Ran diagnostics weak air flow from ice box fan,icemaker passed harvest passed water fill diagnosed a defective ice box fan. Installed a new fan ran diagnostics good air flow.
Near Austin, TX 78726
David S
Job Details: 09/10/2020
REFRIGERATOR WHIRLPOOL WRT519SZDB05 "Arrived on site for sealed system repair. I inspected the unit and work area. I plugged my gauges in and found low side pressure at 20 inches and the high side at 100. I removed the evap cover and could hear the refrigerant intermittently flow through the evaporator. When the refrigerant would flow through the pressures would go back to normal. I evacuated the system and pulled a vacuum trying to clear the system out. I put a charge into the system and found it doing the same thing, when I evacuated the system I found black tar coming from dryer. After removing the dryer I found that the cap tube is not long enough to put a new dryer on. I called techline and spoke with TJ sr# 7728508316, I advised TJ of the situation and about the burn out. He suggested brazing in an extension on the steel line, and removing the suction line from the compressor and clearing out the oil. I tried to clear the oil out and all flow stopped.
Near Austin, TX 78757
David
Job Details: 09/10/2020
REFRIGERATOR IKEA IX5BBEXDS01 Arrived on site to diagnose refrigerator with ice building in freezer compartment. Found that the Evap drain was clogged and ice was building from defrost water. Melted ice and unclogged drain. Retested and all is working as designed. Call complete.
Near Bee Cave, TX 78738
Richard
Job Details: 09/10/2020
DRYER WHIRLPOOL WED8900BW0 Arrived onsite for the dryer not working. During testing found that the thermal fuse has blown. Replaced thermal fuse and dryer tested good and heating. Complete.
Near Austin, TX 78754
Matthew
Job Details: 09/10/2020
RANGE WHIRLPOOL WFG515S0JS0 Arrived onsite to replace previously diagnosed parts. Replaced passive hinge. Problem was not resolved. Called tech line and recommended replacing both hinges and receivers at the same time. Inserting a good hinge into a bent receiver can warp the new hinge. Need to replace both receivers then both hinges before reinstalling door. SR#7728773258.; ordrng 2 W10031790 (screw)s and 1 WPW10299227 (hinge-door)
Near Austin, TX 78727
Jimmy J.
Job Details: 09/10/2020
DRYER WHIRLPOOL NED4655EW1 Arrived for dryer taking too long to dry. Ran temps and found high temp was achieved but low temp took too long to drop. Venting inside walls to exterior is clogged.
Near Georgetown, TX 78628
Cliff
Job Details: 09/10/2020
OVEN JENN-AIR JJW2830IL00 Arrived on site to diagnose an oven that is making unusual noise. Found panel between upper and lower oven rattling due to heat expansion. Adjusted panel and noise stopped. All is functioning properly at this time.
Near Austin, TX 78739
Luis
Job Details: 09/10/2020
REFRIGERATOR JENN-AIR JFFCC72EFP02 "Arrived on site for dispenser issue. Found ice not dispensing,can hear shaft and ice container not making full contact ordering updated shaft,ice container and original shaft; ordrng 1 W11033825 (ICE CONTAINER) and 1 W11228132 (SHAFT) and 1 WPW10347114 (SHAFT UPDATED)"
Near Pflugerville, TX 78660
David S
Job Details: 09/10/2020
DISHWASHER WHIRLPOOL MDB9959SKZ0 "Arrived on site to install previous diagnose part. I gained access to the drain pump. I removed the drain pump and installed a new one. I ensured the new drain pump has the food cutter. I tested the unit, it is operating as designed. Job complete?"
Near Hutto, TX 78634
Andy
Job Details: 09/10/2020
RANGE JENN-AIR JDRP536HL00 "Arrived on site for range burner flame issues. Tested and inspected unit and found RF flame bigger then LR and RF flame. Adjusted and tested and found LR and RF flame the same but RF flame still not the same (Customer on LP and these 3 burners are rated the same at 13000 btu’s on LP.) ordering burner head, cap and LP spud kit. Office to schedule return trip. No gas leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W11319683 (burnr-head) and 1 W11328971 (CAP) and 1 W11428599 (LP SPUDS)"
Near Austin, TX 78705
Jacob
Job Details: 09/10/2020
WASHER WHIRLPOOL CAE2743BQ0 Arrived onsite for unit not starting once coins are inserted. Tested unit. Found that lights would not turn off after being plugged in. Was able to get into diagnostics. Got F1E1 main control fault. ; ordrng 1 W10860464 (cntrl-elec)
Near Austin, TX 78738
Richard
Job Details: 09/10/2020
WASHER WHIRLPOOL WTW8500DC5 Arrived onsite for the washer not working properly. Ran diagnostics and found error code F5 E2 lid latch. Replaced latch and control. Calibrated washer and it tested good and no leaks detected complete.
Near Salado, TX 76571
Tyler
Job Details: 09/10/2020
DRYER WHIRLPOOL MED6230HW1 Arrived on site for driving I was getting too hot to the touch. Upon entering diagnostics I could not see any error codes in the fault history as well as any issues while running a diagnostic test and a sensor feedback test. After checking voltage to the dryer I found it it was receiving 240 V. After running the dryer for about 10 to 15 minutes I found that the high limit thermostat would not always allow the heating element to respond at the exact same time each time and sometimes it would stay at the high temps longer than it should. I replace the Highlimit cut off assembly to the unit and retest of the dryer and found that it was functioning as designed with no lingering high temps I also instructed the customer to look into having a dryer vent cleaning done though they claim they recently had one performed. behind the dryer I also found about 7 to 8 feet worth of dryer venting That was smooshed between the dryer in the back wall I informed the customer th
Near Austin, TX 78750
Jimmy J.
Job Details: 09/10/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Arrived on site for refrigerator making loud noise and not dispensing water. I found the FC evaporator fan making noise and the water dispenser not working. I went into diagnostics and ran service test 38 and found the unit defrosting but the three way valve kept trying to find the home position. I did a power reset put it back in forced defrost and the three way valve started functioning properly and water dispenser started dispensing water. Removed evap cover and found coil frosted at the bottom in the front and along the top. Found thermistor loose and dangling. Removed all frost and ice then attached thermistor in correct location with foil tape and zip tie. Unit functioning as designed. Job complete. ;
Near Leander, TX 78641
Kayman
Job Details: 09/10/2020
DISHWASHER KITCHENAID KDTE204ESS1 Arrived onsite for dishwasher not draining with possible glass obstruction. Upon inspection I found a stored error code for a drain blockage. I removed the drain pump and vacuumed out a piece of glass from the drain port. I re attached the drain pump and tested. Unit is working as designed at this time. No leaks were detected during time of service.
Near Austin, TX 78748
Luis
Job Details: 09/10/2020
REFRIGERATOR KITCHENAID WRV986FDEM01 "Arrived on site for light issues. Diagnosed a defective freezer led module,installed a new led module powered unit on all leds working as designed."
Near Austin, TX 78746
Leonardo
Job Details: 09/10/2020
DISHWASHER JENN-AIR JDTSS246GS0 "Arrived on site to replace left and right upper tracks of dishwasher, replaced left and right upper tracks, test unit, unit working correctly, job complete."
Near Georgetown, TX 78626
Cliff
Job Details: 09/10/2020
DISHWASHER WHIRLPOOL WDF310PAAS4 Arrived on site to diagnose a dishwasher that is not draining. Found debris and drain pump. Removed debris and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed
Near Taylor, TX 76574
Andy
Job Details: 09/10/2020
WASHER MAYTAG MVWX655DW1 Arrived on site for washer not operating and draining nonstop. Tested and inspected unit and found failed control. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Manor, TX 78653
Andy
Job Details: 09/10/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Arrived on site for refrigerator not dispensing water properly and going into “Cooling off” again. Turned water for refrigerator at sink and water starting leaking from valve. Tested water dispenser and water dispensed properly. Turned water back off under sink for refrigerator due to leak. Checked for “Cooling off” and found house is losing power at times, and when power comes back on unit goes to factory setting of cooling off, instructed customer on both valve and cooling off. No repairs are needed at this time."
Near Leander, TX 78641
Kayman
Job Details: 09/10/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived onsite for microwave not starting upon inspection I found the light coming on when the door is opened and turning off when shut. I put the unit into diagnostics and found a error code of F1E5 and F4E1 indicating issues with the microwave inverter and the cavity temp sensor. Customer also stated he has had some issues with the UI not responding well to touch. I am ordering the microwave control (W11325603 ) main control (W11261167) Inverter (W11325604) console (W11297728) cavity thermostat (W10389447) magnetron (W11346197). Office to R/S due to availability of some parts.; ordrng 1 W10389447 (thrmst-fix) and 1 W11261167 (cntrl-elec) and 1 W11297728 (console) and 1 W11325603 (CONTROL ) and 1 W11325604 (INVERTER ) and 1 W11346197 (MAGNETRON )
Near Lakeway, TX 78738
Leonardo
Job Details: 09/10/2020
DISHWASHER KITCHENAID KDTE304GPS1 arrived on site to test unit for unit not heating, tested unit, found no error codes, tested heating element, heating element working correctly, advised customer to use rinse aid, job complete."
Near Austin, TX 78741
Leonardo
Job Details: 09/10/2020
RANGE WHIRLPOOL WFE320M0ES2 "Arrived on site to replace control board, replaced control board, tested unit, unit working correctly, job complete."
Near Austin, TX 78729
David
Job Details: 09/10/2020
DISHWASHER WHIRLPOOL DU1048XTPQ3 Customer ordered a new dishwasher and no longer needs service. No repairs performed.
Near Hutto, TX 78634
Andy
Job Details: 09/10/2020
ICE MACHINE KITCHENAID KUIX535HBS00 Arrived on site for ice machine not making ice. Tested and inspected unit and found issues with pump leaking water not allowing enough water to flow over cooling plate to create ice. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near San Marcos, TX 78666
Robert
Job Details: 09/10/2020
WASHER WHIRLPOOL WETLV27HW1 Arrived on job for complaints of no locking. Confirmed the latch not working. Will need 2 tech to complete. ; saved tckt
Near Manor, TX 78653
Matthew
Job Details: 09/10/2020
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived onsite for dishwasher stopping mid cycle. Found 4-3 error, faulty wash motor. Ran test cycle and motor would not engage. All other cycle functions passed. Need to order new pump and motor. Office to reschedule .; ordrng 1 W11025157 (pump&motor)"