Customer declined service. Customer changed mind.

"Arrived on site to diagnose washer with cycle issues and banging. Customer said some cycles will bang around and stop, and other times her cycle settings dont seem to work properly either. At times the lid will stay locked, or the control will blink / flash. I checked for errors codes and found none present. I replaced the control to resolve any cycle selection or UI issues. I did find the unit was significantly off balance and tilted to the left. Adjusted level and verified a proper level on both axis. Calibrated unit. Verified proper functions from unit. Repair completed. Parts used - W11603810."

"Arrived on site for a dishwasher that is leaking. Inspected unit and work area. The customer advised that they believe that the water was leaking from the wash motor due to being able to see water dripping from the back right-hand side of the machine. I pulled out the dishwasher to check the unit and found the back right-hand side of the tub, completely smashed in, and had evidence of leaking water. See photo. Ordering the outer tub and will return with the remaining parts. The office will need to contact the customer about a return date due to an out of stock and PSP item. Please schedule service for at least two hours. No parts were installed. ; ordrng 1 W11409866 (Outer tub)"

Arrived onsite for dryer not starting. Foundstart switch not hooked up. Cycled unit and everything works as designed. No parts used. Job complete

"Arrived on site to test unit for not working properly, customer stated that dishes are wet and not drying, tested unit found all components activating properly heater is getting hot, explained to customer that this is a plastic tub and dishes do not dry all the way , noticed that customer is not using rinse aid, explained to customer that unit is designed to be used with it all the time for optimal performance, at this time unit is running as designed no leaks detected job complete no parts installed"

Arrived on site for unit arching and making. Upon arrival inspected unit ran multiple test with cup of water. Could not get unit to duplicate any arching inspected more looked and tried to smell for any burning or any arch burns but could not find any. Noise is coming for turn table normal sound of motor turning table. Customer will monitor unit and try to capture video of unit arching and what they had inside heating up. No parts used job completed

"Arrived on site for strong gas smell when oven is being used. Upon arrival, checked oven and cooktop flames and found no signs of orange and yellow flames (pictures attached). Upon testing, strong smell was present when oven is running. Proceeded to replace W11643161 bake burner for prevention. Called techline and spoke with Kurt SR#7741055553 and documented all flame sizes and color. Also documented combustible gas detector and found no leak. Explained the customer that no fault is found. Unit is functioning as designed."

"Arrived on site for a dashwasher.That is not washing dishes well. Inspected unit and work area. The customer advise that dishes are getting wet, but they are not coming out clean. I ran the unit through diagnostics and found an F8 E1 (low water detected during the fill) error code. I tested the unit and confirmed low water levels entering the unit. When the unit was trying to start recirculating water. I replaced the inlet valve and tested the unit. I found the unit working and operating as designed with no leaks present during operation. Call complete. WPW10327249."

"Arrived on site for unit overflowing with ice. Upon arrival, found clip for the sensing arm extender to be warped. Proceeded to replace W11744512 ice maker which includes the extender and sensing arm. Made sure ice maker is installed correctly to where ice maker is dropped all the way to have extender to meet the side of the ice tray with enough clearance. Ran diagnostics and passed with no issues. Advised the customer to place scooper under sensing arm when ice bucket gets full to prevent from overflowing. Customer agreed. Unit is functioning as designed. No water leaks detected at this time. Customer was not home to sign"

"Arrived on site for fridge sometimes getting warmer then normal. . Ran temp checks fresh food @37, fz 2.Unit is not hooked up to water . Fans are working .ran resistance checks on thermistors found fz thermistor reading high at 16k. Ordering thermistor . Return set 3/7. ; ordrng 1 W11438736 (Fresh thermistor) and 1 WPW10384183 (Fz thermistor)"

"KRMF706ESS05 Arrived on site for a refrigerator not making ice. On arrival client stated previous tech installed a new icemaker and it started working. Then, icemaker failed for four days and then started working per client. I contacted my manager on the issue and I told him everything that has happened and what's happening now. The information that I got was the product might have not been power reset . I powered rest product product is working as its designed no water leaks visible from main water supply no parts installed calling complete."

"Arrived on site for a refrigerator that is making ice chunks and broke the ice container below. Inspected unit and work area. The customer showed me exactly what was going on and I confirmed the customers complaint. After removing the ice container, i found several cubes stuck behind the ice. Maker causing the ice maker not to be able to flex properly and drop all the ice. I went ahead and replaced the ice maker, but the ice container was not sent with me. Ordering the ice container and rescheduled the customer to 3/5. W11557001.; ordrng 1 W10910401 (Ice container)"

Arrived onsite to install previously diagnosed parts evap motor W11109595 seperator W11122874 ice box fan W10846539 instructed customer to allow 24 hours to hold temps job complete

"Arrived on site to install previously diagnosed valve. Replaced valve and confirmed proper filling / level, and no water leaks present. Ran test and found unit is progressing properly. Call completed. Parts used - W10897719."

Arrived on site to test unit for being loud. Found drain pump was rattling excessively. Removed pump and found screw was causing noise. Removed screw and unit now working as designed. No leaks detected. No parts replaced at this time. Contractor not present for signature. Job complete.

Arrived onsite for left front knob broken. Found valve stem seized. Will need to replace valve and knob. Set to return Friday the 7th.; ordrng 1 W10814916 (Lf valve)

Arrived on site to test unit for not washing. Found run cap was hanging and red wire was cut. Corrected harness using butt connections and replaced capacitor(W11395618). Unit completed diagnostic cycle with no issues. Unit is now working as designed. No leaks detected. Job complete.

Arrived on site for the front lights falling out of the panel again. This is 4th time part was replaced. Called tech line. Advised of history and situation. He verified we do have the correct parrt number and recommend part replacement. Installed new light panel with new lights. Refer customer to customer service. Sr#7740397956

"Arrived on site to test unit for leak. Upon arrival customer stated unit would like from the backside. Started a diagnostic cycle, no leak during fill. When wash motor engaged, noticed a leak forming from the top of the unit. Removed insulation and inspected, found damaged rear left corner causing seam to split and leak. Unit will need a new tub. Requesting 2 hours for return visit. Ordering part, no parts installed, office to reschedule. ; ordrng 1 W11409866 (Tub)"

"Arrived onsite for unit it not cooling inside either section. Inspected and found failed compressor kicking out on overload. Replaced compressor, drier and access valve. Pulled vacuum and held. Charged per spec and tested. Unit is functioning. Advised customer to give 24-48hrs prior to loading and allow temperature to stabilize. Job complete"

"Arrived on site for making noise. Upon arrival, test unit and get a vibrating sound. Removed drum and test unit and noise is not present. Inspected drum and support wheels. Found left side support is out of shape. Replaced support wheels using repair kit 4392065. Test unit and is now operating as designed. Job complete. This is a new build construction site. There is no one available at time of repair to sign off completed"

"Arrived on site to diagnose refrigerator making noise when opening doors. Customer showed me on the left side RC door, when you open it there is a noticeable pop. Watched door motion and found closer is not making contact with anything, and it seems to he when the door is hitting a certain position where the cam and hinge are moving. Ordering cam / hinge to resolve. Office to schedule when parts arrive. Customer has to have last call of the day. ; ordrng 1 W11755722 (Door Bushing / Cam) and 1 W10878115 (Left Hinge) and 1 WP542638 (Grease)"

"Arrived on site for customer complaint of unit giving an error code, found error codes f1e2, f9e1, f0e5, f7e9, f3e2, found failed drain pump. I replaced pump, tested unit, unit tested good. Part used w11396717"

On arrival verified complaint of unit having clothes stuck under the agitator. Visual inspection confirms stuck sheet under agitator. Removed agitator and freed up the sheet. Inspected the gearcase and found no signs of failures would be shaft or underneath no signs of any oil lease. Slider is also in good condition. Replaced agitator as splines were slightly worn. Job complete installed w11550891

Arrived on site to install previously ordered and diagnosed part per previous technician. I installed the rails W11668672 and reassembled the refrigerator. The door is now operating as designed. No water leaks observed during service.

"Arrived on site to test unit for F9E1 error code. Upon arrival customer stated unit would not drain or unlock lid. Applied power to unit, heard drain pump energize but pump was working very weak. Removed pump, found no obstructions. Replaced drain pump (W11396717) and applied power to the unit, unit immediately drained all remaining water and unlocked the lid. All other components are properly engaging and unit is now running as designed, no leaks detected, job complete."

Arrived on site to test unit for oven gasket broken. Test unit and found broken gasket. Replaced gasket test unit and unit test good job complete. WPW10535778

"Arrived on site to inspect unit for leakage. Ran the unit to test and locate the source of the leak. Observed water spraying through the door gasket. Identified that the upper spray arm is melted, causing water pressure to hit the door and create the leak. Will order a new upper spray arm. Customer agreed to drop off the part on Monday.; ordrng 1 WPW10317197 (Top spray arm)"

"Arrived on site for a dryer that has no power. Inspected unit and work area. The customer advised that the unit does power on, but the issue is that they are having strange noises when the dryer is running throughout the cycle. The customer showed me a video and I confirmed what the customer was talking about. I checked all rollers and found several rollers seized. I replaced the rollers in idler pulley and reassembled the unit. I tested the unit again and found another sound coming from the machine. Alright, disassembled the unit again and checked all parts. I found that the issue appeared to be coming from the motor. I replaced the motor and tested the unit. The unit began to work and operate as designed. Call complete. W11126010 and 4392067."

"Arrived on site for water dispenser paddle sticking and after dispensing ice a few cubes will dispenser. Informed customer due to design of unit ice door will open to release any cubes that are in chute, tested water dispenser found paddle sticking. Removing housing cleaned under paddle adjusted paddle assembly reassembled tested water dispenser unit working as designed."

"Arrived on site for customer complaint of unit not staring a cycle. Found F0E2, f5e2, f8e1in diagnostic mode, unit failed to spin. I performed test 3, motor circuit, ohm reading tested good, I replaced ACU, unit would now activate door lock in spin test, but would not spin. Ordering UI console, lower harness, stator, rotor, and door lock. Part used W11322883; ordrng 1 W11314361 (Rotor) and 1 W11557918 (Lower harness) and 1 W11325572 (Console)"

"Arrived on site for no ice. Replaced defective icemaker, ran reset test icemaker ran through a cycle and filled with water. W11692161"

"Arrived on site to test unit for freezing items on middle shelve,customer stated that item are freezing in one spot in the middle shelve, tested unit found items pushed up against back wall restricting proper air flow through the unit, explained to customer to keep items away from top vent and back wall, everything else is running as designed no leaks detected job complete no parts installed"

Arrived onsite for unit not running cycles upon further inspection found f4e3 bad motor & pump replaced motor & pump W11087276 upon completeing motor & pump also found screen & filter not fitted back correctly ordering parts filter screen WPW10463906 filter cup W10872845 W10712395 adjuster kit. W10712395 upper rack cap; ordrng 1 WPW10463906 (Filter screen) and 1 W10872845 (Filter cup) and 1 W10712395 (Rack adjusters kit) and 1 W10712395 (Upper rack end cap)

"Arrived on site to test the unit for temperature loss. Tested the unit and found that the glow igniter was engaging but not reaching 2.4 amps required to open the gas valve. The unit was reaching 200? from the heat of the glow igniter alone. Replaced the glow igniter with one from truck stock W11590294, tested the unit, and confirmed it preheated to 350?. Job complete. No one here to sign ; used 1 W11590294 ( Glow igniter) from stock"

"Arrived on site. Replaced defective filter housing,turned on water source checked connections no leaks,tested water dispenser passed. W10862456"

"Arrived on site ro inpsect cooktop flame being too high. Upon further inspection, the customer informed me that a previous company had changed the orifice, but the flame still was too high. I found that the mounting screw from the burner was stripped, and the burner base screw hole is stripped, preventing the burner from mounting properly. I am ordering the burner base, and the mounting screw W11226732 WPW10639175, office to schedule return service. No gas leaks observed during service. I instructed the customer to not use tye middle burner until the repairs is made. ; ordrng 1 WPW10639175 (Burner base) and 1 W11226732 (Mounting screw)"

"Arrived on site to inspect dishwasher not starting. Upon further inspection, I attempted to place the unit in diagnostics and when i pressed the start button, the UI failed to respond. I attempted several times and attempted to start a normal cycIe and got the same results. I gained access to the main control/UI and removed and replaced the main control and tested. Unit is operating as designed. No water leaks observed during service, job completed. W11683480"

"Arrived on site for unit not heating. Upon arrival, found unit tumbling but not producing heat. Incoming voltage is correct to the terminal block. Proceeded to check all fuses and thermostats and found thermal fuse and cut off thermostat to be OL. Proceeded to replace 279816 hi limit tstat and WP3392519 thermal fuse. Tested unit and now unit is functioning as designed. When installing back vent hose, found water inside the hose (pictures attached). Water potential caused fuses and thermostat to short out. Informed maintenance manager and agreed to check out situation."

"Arrived on site to test unit for water leaking, tested unit found ice maker leaking water, removed all ice build up, clear drain tube, replaced ice maker and tested, unit is now running as designed no leaks detected job complete installed W11700559"

"Arrived on site to inspect washer noises. Upon further inspection, I found the customer had a load washing when I arrived, which was one large blanket. I advised the customer that that the load is too small and will get off balance when it goes into a spin cycle. I allowed the cycle to finish and when the unit began the spin cycle, the tub assembly began to bang around and the customer identified their complaint. I paused the cycle and repositioned the blanket around the basket wall and restarted the cycle and it completed as designed. I placed the unit in diagnostics showing no error codes. I found the drain hose was hitting the back wall when the unit was in spin mode and positioned the unit further back towards the wall to pin the hose in between the unit and the wall to stop the movement of the hose and stop the banging against the wall. I made recommendations for use and care, as well as, detergent use. Unit is operating as designed and no water leaks observed during service, job completed."

Arrived on site to test unit for not washing. Unit was unplugged on arrival. Plugged unit in and immediately went into drain with basket empty. Replaced control(W11603810) for faulty pressure switch. Unit completed diagnostics with no issues. No leaks detected. Unit is now working as designed. Job complete.

Arrived on site to test unit for no ice production. Found ice maker not responding to diagnostics. Replaced ice maker(4317943) and unit is now working as designed. No leaks detected. Job complete.

KURR214KSB00 Arrived on site for a wine cooler making nosies. On arrival client stated it make vibration nosies i didn't hear anything on arrival inspected fan evaporator cover no sounds at all . I pulled drinks away from the back . I instructed client to record if it happens again product working as its designed.

Arrived on site to test unit for burners getting to hit at all settings. Found even on lowest settings elements are all staying on for to long. Recommend controls and UI. Office to reschedule. ; ordrng 1 W11259509 (Control) and 1 W11350303 (Control 1) and 1 W11675436 (UI)

"Arrived on site to inspect washer no power. Upon further inspection, I found the control panel non-responsive and I checked voltage at the wall outlet and found no voltage. I checked the breaker and found it tripped. Cycled power at the breaker and removed the top panel to gain access to the main control and UI and I found the diagnostics LED on the control was not on which indicates a bad control. I verified voltage at the outlet and removed and replaced the main control and attempted to test, but the unit failed to come on, and I found the diagnostics LED was not on with the new control. I checked voltage at the outlet again and found no voltage. I checked the GFCI breaker again and found it had tripped again, but this time when I would cycle the breaker, the error indicator began to flash. Once I had the breaker cycled, I checked voltage and had no voltage at the outlet and the breaker was on. I recommended the customer contact their builder or warranty person and have the breaker replaced. I advised the customer that once the breaker has been replaced and if the unit continues to fail to contact our office. No lint observed during service, job completed."

WMH31017HS6 Arrived on site for a otr microwave not heating. Inspected and tested diode and capacitor both parts have failed installed and testedstill no heat . I then tested magnetron and that has failed as well I replaced magnetron and tested product works as it's designed.

"Arrived on site to test unit for no heat. Verified issue, unit is tumbling but no heat. Gained access to internal components found element reading open. All other fuses reading within range. Replaced element (WP3387747) and tested unit, unit is now heating and all other components are properly engaging. Unit is now running as designed, job complete."

"Arrived on site , replaced sump and motor W11665769. Also found upper racks falling down , found rail had slipped out of side rollers . Removed rail on right side and reinstalled rail. Ran diagnostics all checked normal. No water leaks detected at time of service. Job complete"

Arrived on site to test unit for leaking. Ran diagnostic cycle 3xs with no signs of leaking. Unplugged unit and ran cold water line directly into tub and filled below tub ring with no signs of leaking. Drain pipe is not restricted or backing up. Not sure where water came from but unit is not leaking. No parts replaced at this time. Job complete.

"Arrived on site to test unit for not heating. Contractor stated he had sent info to whirlpool for additional 1yr warranty provided by KB Homes. Contractor and home owner contacted trade care team and unable to provide concession. Per trade care needing info to update to entitlement to be able to service under warranty. No service provided, no fee collected."

"On arrival, verified complaint of unit leaking only during clean wash cycle per previous diagnosis and instructions from tech line replace the stator and re ran clean. Wash cycle with an affresh tablet unit. Still, oversubs and overflowed customer had previously rinsed. Unit out with 2 clean wash cycles with no affresh tablets. Spoke to tech line 7740954962 and was advised that no further repairs are recommended at this time.Job complete installed w11354541"

"Arrived on site for a washing machine that is not starting cycles, and it's flashing an F7 E1 (basket speed fault) error code. Inspected unit and work area. I tested the unit and confirmed the customer's complaint. I found the unit buzz, but not spin the basket. I replaced the capacitor and tested the unit. I still have the same issue. I checked resistance on my wash motor and found it within range. I checked voltage coming out of the control and found proper voltage indicating an issue with the wire harness. I replaced the wire harness and tested the unit. The unit began to work and operate as designed. Call complete. W11591637 and W11395618."

Arrived onsite for door latch not locking. I confirmed the latch was broken. I replaced the latch however unit doesn't drain. I checked the drain pump on ohms and checked good at 20.6 ohms. I then checked the harness from the control and found it showing open line. The harness has a break at the y split and lower harness will need to be replaced. Ordering W11643701 Lower harness. Office will need to RS as it is showing out of stock. No leaks are present. Installed W11513248 LATCH.; O-emld tckt

"Arrived on site to follow up on dishwasher throwing FA E4 error on every cycle, even since repair. Ran unit and could hear diverter clicking multiple times at random, and unit was still showing code. I replaced the sump and motor assembly to resolve the diverter position error. Ran unit and confirmed all functions working properly. Did not hear diverter clicking anymore. Verified unit is not leaking after repair. Call completed. Parts used - W11460945."

"Arrived on site washer not cleaning or properly advancing through cycles. On arrival found no errors. Foudn hub drive stripped from gearcase as well as tub also loose from being worn down by gearcase shaft. Ordering w114544738 gearcase, w10528947 hub, w11284133 retainer, w11436991 tub and other previously sent parts office to reschedule once availability of parts is known.; ordrng 1 w11284133 (Retainer) and 1 w11436991 (Tub)"

"Arrived on site to inspect dishwasher beeping and flashing lights. Upon further inspection, I found that moisture had entered the ui control due to the console overlay being warped. Tye console and ui will need to be replaced together. I am ordering the console and returning with prescreened parts. No water leaks were observed during service. I am scheduling for 3/5; ordrng 1 W11460908 (Console)"

Arrived onsite for previously diagnosed part. I replaced the bake burner and set the shutter accordingly. Unit now operates as designed and lights on both sides. The gas odor is also no longer present as the shutter had a gap in between it allowing gas to escape and not follow the path. I called safety and reported what has been done. SR 7741004410 SPOKE WITH ZHEN.

Arrived on site for dryer not heating clothes properly. Ran test and dryer is working as designed especially. Found static reduced was enabled which runs the dryer with medium or low heat. Took this feature off and verified operarion. Advised customer on settings. Call complete. No parts.

"Arrived on site to inpsect ice maker not producing ice. Upin further inspection, I placed the machine into service mode and ran through component testing. All components are showing and operating fine. Even though the bin thermistor showed ok while in service mode, it was measuring slightly out of spec when taking a measurement with a meter. I replaced the bin thermistor. I ran a cycle in consumer mode and observed that all functions of the ice maker are working. The machine produced a batch and is operating as designed at the moment. The customer will continue to monitor and take a video if the machine fails to start to aid in future diagnosis. No water leaks observed during service WPW10511923"

Arrived on site site for loud microwave. Found cooling fan rattling loudly . Found shaft on motor warped .Replaced fan motor assembly W11344874. Unit is now quiet and heating properly . Advised cooling fan will run longer then when microwave ends cycle . Job complete

"Arrived on site to inspect refrigerator lights not working. Upon further inspection, I found the RC light not working and the RC door switch cam broken. I removed and replaced the switch assembly and tested and unit is operating as designed. I also found the replace filter indicator light illuminated on the UI. Unit is operating as designed. No water leaks observed during service, job completed."

Arrived on site for refrigerator door being dented. Confirmed dent in door. Removed handle and shelving. Replaced refrigerator door. Installed nameplate. Verified operarion. Call complete. LW10912313. Vacant apartment. No signature

Arrived onsite for unit cutting off after 5 minutes of use. I tested the continuity on the thermals and tested voltage. Unit has correct voltage but one of the thermals are open. Ordering W10900067 thermal cutoff kit to continue with repair. Office to RS it is an apartment.; ordrng 1 W10900067 (Thermal cutoff)

"Arrive down site for a refrigerator that is not cooling. Inspected unit and work area. Upon entry, I found the unit plugged in and took temperatures in both sections. I found the refrigerator at 39?F, and the freezer at 6?F completely empty. I opened both doors for about two minutes and changed the temperature setting to the max cool setting. I closed both doors and found the compressor immediately start running. I took temperature in the freezer and found the temperature drop from 12?F to 1?F within 15 minutes. I went and took an amp draw off of the compressor and found it pulling .636 A. I gained access to the evaporator and found a three-quarters frost pattern over the evaporator without seeing any evidence of a leak or restrictions in the line. I spoke with management and ran a test on the compressor. I found the compressor pass the test. I was advised that because we could not replicate any failures, the unit is working and operating as designed. I informed the customer of the findings. Call complete. No parts were installed."

"Arrived on site to inspect washer not draining. Upon further inspection, I placed the unit in diagnostics showing error code F8E1-low flow. Cleared the code and continued with testing and found the valves are struggling to dispense water into the tub assembly. I allowed the unit to complete testing and I found clothing items and other debris in the drain area of the bellow. Also found the tenant is performing a quick wash cycle with too large of a load. I made recommendations for use and care and advised the tenant I would have to order the valves and I scheduled return service for 03-04-25. Unit is draining properly and no water leaks observed during service. ; ordrng 1 W11688994 (Single inlet valve) and 1 W11688995 (Dual inlet valve)"

"Arrived on site to inspect refrigerator not dispensing water and not making ice. Upon further inspection, I tested the water dispenser and could hear water flowing through the system and eventually began to dispense. The water coming out was very cloudy. I tested the ice maker in diagnostics test 44 and the tray harvested as designed, but i found the ice maker harness not secured and getting caught on the tray causing the tray to pull or tug at the harness. I corrected the harness and secured it to the ice maker bracket with foil tape and then tested the fill tube in test 45. The tray filled with water, but it took a little longer due to the water flowing through a dry system. When the water came out, it was very cloudy as well. I advised the customer of my findings and repairs and recommended they purge two gallons of water from the dispenser and throw out the first two batches of ice. Unit is operating as designed, and no water leaks observed during service, job completed."

Arrived onsite for unit making noise. Found floor and unit were not leveled. Adjusted leveling legs to compensate for floor. Noise was reduced. Some vibration still exist but all components check fine. Spoke to techline for a previous call with the same issue. Unit has redesign motor that enables blower wheel to spin faster to increase air flow. These have been known to operate 'lowder' that previous. Tech explained unit was operating within Manufacturer allowable tolerance. Unit is functioning properly. Job complete. No parts used. No one on site for signature.

"Arrived on site for unit drain pump continuously running. Upon arrival, drain pump immediately started running on its own. Unable to enter diagnostics. Verified the pressure hose is not clogged or kinked. Plugged unit back in and was able to start unit but immediately drained automatically. Ordering W11607637 control. No water leaks detected at this time. Office to reschedule. No one available to sign ; ordrng 1 W11607637 (Control)"

"WFES3530RS0 Arrived on site for a range tripping breaker. On arrival, the client stated the product is working as its designed and was using it as i was at the door. She told me she didn't need any services No parts installed product works as it's designed call complete."

"Arrived on site for continued issues of tripping breaker. Upon arrival, maintenance has plugged unit into a different circuit and unit does not Tripp. Contacted Techline and spoke with Art. Explained all that has been done and explained how unit does not trip on a different circuit which is a afci breaker. Tech advised to give customer information for Service Pointer #: W11525530. Unit is operating as designed. SR# 7741043925. Job complete"

"Arrived onsite for range tripping breaker. I found voltages good and documented photos of the breaker panel, wiring, and install. I replaced the bake and broil elements and also replaced the control. I ran the unit up to 500 and it reached temp with ground off. I replaced attached the ground and ran to 500 again. Unit reached temp with no issues. Customer not onsite for signature or burnoff for 2 hrs. Called techline and reported findings and what was done to Rich SR 7741043643. INSTALLED W10856603 broil elements, W11182108 Bake elements, and W11567368 Control."

"Arrived on site to test unit for lint in laundry room, tested unit found vent hose has popped off causing the lint buildup , secured vent properly and tested, unit is now running as designed job complete no parts installed"

"Arrived on site to follow up on load and go dispenser not dispensing. I replaced the dosing pump and cleaned out the hoses and nozzle. On arrival I noticed customer had the dispenser drawer pulled out and opened, which is what was causing their detergent to thicken as badly as it was. Advised to leave the dispenser in place until they needed to refill detergent, but keeping it pulled out wotu the lid open makes the detergent too thick. I tested with the new pump and verified that hoses were filling with detergent. Repair completed. Parts used - W11316271."

"Arrived on site for a refrigerator that is freezing in the bottom drawer. Inspected unit and work area. The customer advised that they have had an ongoing issue with this unit since Thanksgiving and have had three services thus far. They have advised that the issue ends up coming back after 3-4 weeks each trip. I checked the freezer compartment and confirmed a defrost issue inside of the freezer. I ran the unit through diagnostics and found all tests pass. I went behind the unit and made some checks at the control. I found the freezer thermistor reading 18.97 k ohms (10?F) and the refrigerator thermistor reading 6.10 k ohms (45?F). I checked the defrost by metal and found it closed reading 0.00. I checked the heater circuit and found it open, indicating a failed heater or thermal fuse. Ordering both evaporator fan harness and the defrost heater and will return with remaining parts. I did request that the customer let the unit manually defrost prior to next service. I rescheduled the customer to 3/6. No parts were installed.; ordrng 1 W11661931 (Evaporator harness) and 1 W11547652 (Defrost heater)"

Arrived on site for ui not responding properly . Found normal button not functioning . Found gasket on vent not properly installed and allowing moisture to build up on UI . Fix vent gasket and replaced ui console W11622500. All buttons are responding properly . Ran diagnostics check and all checked king normal. Nomwater leaks detected at time of service. Job complete

"Arrived on site to inpect washer displaying error code and not starting a cycle. Upon further inspection, the washer was displaying F5E3 (lid not locking). I gained access to the lid lock and found it to not be locking properly. I replaced the lid lock and calibrated and tested the washer. The washer is now operating as designed. W11700916 no water leaks observed during service."

Arrived onsite for unit not working Upon arrival found water spots in between door panel at UI and water trails leading into ui panel. Parts order for return W10195007 W10918489 W11177741; ordrng 1 WPW10195007 (Upper door seal) and 1 W10918489 (UI) and 1 W11177741 (Gasket)

"Arrived on site to test unit for noise. Upon arrival entered diagnostics and started a cycle, unit filled and began to wash with no abnormal noises. Contacted builder, per builder inspector provided video of the issue that he provided to me. During the wash the unit made a loud howling noise. Inspected wash motor, found no debris or evidence of any rubbing on the impeller. As precautionary replaced wash motor (W11460946) and tested unit, unit is running as designed. No one on site for signature, no leaks detected, job complete."

On arrival verified complaint of unit not cooling correctly in both freezer and refrigerator sections visual inspection of the unit shows that the back wall of the freezer section is full of ice. Remove evap cover and clear top of evap of ice with steamer found the harness for the defrost heater. Check the defrost heater and found that it is open unit will need defrost heater on return. Recommend defrost heater and bi metal as it was encased in ice. Reschedule for3/6; ordrng 1 WP12049801 (Defrost heater)

WDF330PAHB4 Arrived on site for a dishwasher not draining. On arrival verified issue i removed all water and inspected drain pump it tested fine . I used my shop vacuum from one side of drian hose to the other side and the was a clogged in the hose. I replaced drain hose and tried again with my vacuum still a clogged hose I removed alot calcium from hose but it still would drain as it should I will need to order other drain hose and reschedule 3/5/25 returning parts just in case no water leaks visible from main water supply. ; ordrng 1 8269144A (Drain hose)

"MVWB765FW3 Arrived on site from previous tech to install parts. On arrival I installed suspension, slider,clutch, stator, gearcase, and spaner. Rotor motor was not ordered i had to use old one from previous techs photo. I calibrated and tested product works as it's designed no water leaks visible from main water supply."

"On arrival verified complaint of unit having broken bottom door glass on inspection, it is only the outer door glass that is broken. Inner glass is still whole. Took multiple photos of outer view and interview of bottom oven door see quick pics, replace outer door and nameplate verify that the unit now functions correctly. Job complete installed w11600222 and w10839793"

Arrived on site to test unit for light not turning off. Replaced control(W11545876) and unit now working as designed. Job complete.

"Arrived on site to inspect refrigerator not dispensing water and not making ice. Upon further inspection, I tested the water dispenser and found the inlet valve humming, but no water was dispensed. I found some ice cubes in the bin and placed the unit in diagnostics and tested the ice maker in test 44. The ice maker tray harvested as designed, but I found the ice maker harness had come loose from the clips and was getting caught in the tray as it harvested. I adjusted the harness and taped it to the ice maker bracket and then tested the fill tube in test 45 and no water came out of the tube. I pulled the unit out and found the water was turned off at the wall and turned it on. Retested the dispenser and the ice maker fill tube and the unit is operating as designed. I recommended the customer purge the dispenser at least two gallons and to throe out the first two batches of ice. Unit is operating as designed and no water leaks observed during service, job completed."

"Arrived on site for a washing machine that is not completing cycles, and is flashing error codes. Inspected unit and work area. The customer advised that the unit completely stopped working and won't even spin the basket. I ran the unit through diagnostics and found an F6 E3 (ACU cannot hear the MCU), F7 E4 (basket re-engagement failure), F7 EA (motor phase lost), and F7 E7 (basket unable to reach target RPM) error codes. I tested the unit and confirmed that the unit would not agitate or spin. I checked the motor windings underneath the unit and found proper resistance. I also found the slider broken. I replaced the slider and control and tested the unit. I still found the same issue occurring with the no spin or agitation. I checked resistance.Let's through the motor from the control and found one of the lines open. I checked underneath and found one of the spade connectors inside of the motor connector had broke, causing the issue. I replaced the wire harness and tested the unit. The unit began to work and operate as designed. Call complete. W11568984, W11687817, and W10734521."

"Arrived on site for customer complaint of unit not working. Found belt had come off of idler, I put belt back on, unit tested good."

"Arrived on site for microwave not working. Customer says it works sometimes then other times it won't. They had f1e6 showing when it stopped. Stored is f1e6. At this time microwave is workingnansnheating as designed. . Verified switch is working at relay 4903. Per tech sheet will need to replace magnetron, possibly inverter. Ordering both and returning with all parts needed. Recommend changing mag, inverter and door switches since this is 3rd time with same complaint. Reset for wed am; ordrng 1 W11578959 (Magnetron) and 1 W11578579 (Inverter)"

"Arrived on site for oven not turning on. Found unit has no power at all. Checked breaker and found breaker tripped. Gfci breaker. Removed oven from wall. Check elements and confirmed they are notmshorted to ground, reset breaker. The voltage coming in is 254. Each side to neutral and ground is 127. G-C=0. Bake pulls 12 amps. Broil pulls 15 amps. Breaker tripped again. Replaced control. Removed ground wire and performed burn off. Verified operarion. Advised customer to let burn at 500 for 30 morr min. Call complete. W11649136"

2325. Arrived onsite for unit not cooling. Found harness not plugged in to start device. Plugged harness in and unit is operating as designed. No parts used. Nobody available for signature job complete

"Arrived on site for unit not draining. Upon arrival, unit displayed F9E1 no drain. Proceeded to inspect lower harness and found severed harness to the pump. Proceeded to replace W11643701 lower harness and W11627413 control. Ran diagnostics and passed with no issues. No water leaks detected at this time."

Arrived on site to install previously diagnosed part. Inspected unit and work area. I replaced the control and ran the unit through calibration. I ran the unit through an auto test and the unit ran as designed. Call complete. W11657965.

Arrived on site to install previously ordered part. Replaced fill valve W11434044. Test unit and is operating as designed. No leaks present present. Job complete

Arrived on site for unit not washing. Upon arrival ran diagnostics test cycle unitwill just fill with water and then that was in never go in to wash cycle. Replaced sump a pump motor. Tested unit is now functioning properly and as designed to. No leaks present at this time j9b completed. Parts used w11416362

"Arrived on site for door opens too fast. Upon arrival, inspected unit and found hing springs not mounted correctly. Reinstalled both left and right springs. Door no operates as designed. No leaks present. Job complete. No parts needed. There is no one on site to sign completion of repair"

Arrived onsite for controls/UI not working Upon arrival found keys on UI not working verified Ui is getting correct voltage voltage is good replaced UI ran test cycles unit is working as designed parts used W11632700 job complete

Arrived on site and replaced control(W11607637). Unit completed diagnostics with no issues. Unit is now working as designed. No leaks detected. Job complete.

"Arrived onsite for unit tripping breaker upon arrival replaced w11696067 control, w11182108 bake & w10856603 broil element preform burn off with ground disconnect reconnected ground & ran unit to 500 and reported findings to safety Sr#7741011637 unit is working as designed."

"Arrived on site for an ice machine that is making thin cubes again. Inspected unit and work area. The customer advised that the unit has not been working properly since july of last year and she has had consistent problems with the unit making more than 1/4 of a bin of ice. She also said that the ice always comes out thin.Regardless of the repairs that are being made. I ran the unit through diagnostics and found the recirculation pump barely darwing in much water before being satisfied. I ran through the reservoir drain pump and got to the cooling test for the evaporator plate. I found an audible hissing sound coming from the evaporator upon entry and ran the test for two minutes with the evaporator not cooling at all. I ran through the gas valve test and after that test ended, i still heard the hiss coming out of the evaporator indicating a leak. Due to the number of trips done so far in the last 6 months, I called Whirlpool Techline and Derrick SR# 7741040805. I explained all the repairs that have been made up to this point and advised him of my findings with the leak at the evaporator. He advised that he would also replace the pump harness with the evaporator thermistor as well to ensure all bases have been covered. Ordering all parts and the office will need to contact the customer about a return date due to limited parts availability. No parts were installed. Please schedule a service for 3 hours. ; ordrng 1 WPW10218037 (Evaporator) and 1 W11735041 (Compressor) and 1 W10843121 (Drier) and 1 W11506635 (Access valve) and 1 W11126268 (Pump harness)"

"Arrived on site for customer complaint of unit leaking, found broken valve, unit is stacked and in order replace the valve, needs 2 men. ; ordrng 1 Cnote (2 man) and 1 Cnote (Office to reschedule)"