"Arrived on site to test unit for frost in freezer, tested unit found top of FC gasket not sealing properly, used heat gun to mold gasket, all gaskets are now sealing properly no leaks detected job complete, no parts installed"

"Arrived on site to test unit for freezing. Upon arrival inside of FC has been completely encased in ice (see attached images). Door was only able to open 6 inches. Unit would have to be thawed before being serviced. Customer will call to reschedule. No service provided, no parts installed, no fee collected.; O-emld tckt"

"Arrived on site to test unit for error codes. Tested unit found several stored error codes all pertaining to electrical issues. Also valve and drain pump are not activating. Unit is receiving proper voltage, exposed control and tested valve and wax vent and found no voltage at the control. Replaced control (W11672041) and tested unit, unit engaging all components properly and is running as designed, no leaks detected, job complete."

"Arrived on site to replace harnessdiagnosed on previous trip. Replaced lower harness, tested unit, unit is running as intended. No leaks present at this time. Job complete. USED W10746377"

"Arrived on site to replace fc door bracket diagnosed on previous trip. Replaced door bracket, unit door is now shutting and gasket is sealing properly. Tested unit, unit is running as intended. No leaks present at this time. Job complete. USED W11241268"

"Arrived on site to replace door due to dent. Replaced door and name plate, tested unit, unit is running as intended. No leaks present at this time. Job complete. USED W11575716, W11178521"

"Arrived on site to install previously ordered part. Replaced harness W11665968, and actuator W11481722. Test unit by running an automatic test and a normal cycle and is operating as designed. No leaks present at this time. Job complete"

"Arrived on site to install previously diagnosed pressure regulator and water line, installed and tested, noise is no longer present, unit is running as designed no leaks detected job complete installed 8212547RP, W10786952"

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the gearcase, clutch, slider and rotor and calibrated the unit. Tested in diagnostics showing no error codes and the unit is operating as designed. No water leaks observed during service, job completed. W10854448. W10734521. W11393684. W10754161"

"Arrived on site to install previously diagnose. Departs. Inspected unit and work area. I replaced the emitter board, receiver board, and user interface board. Tested the unit and found the unit cooling and operating as designed. Call complete. W11636543, W10870822, and W10898445."

"Arrived on site to inspect washer lid locked and not draining. Upon further inspection, I found the lid up and no water in the tub. Customer advised they started a load and the lid locked immediately and wouldnt open. I placed the unit in diagnostics showing no error codes and tested. Unit operated as designed. Customer advised they found an oil like substance at the bottom of the front panel/floor and wiped it up. I tilted the unit back and found belt dust on the shield. I removed the shield and pulley and found found a small amount of oil on the underside of the pulley. I removed the actuator and cam and found more oil in the cam assembly and on the gearcase spindle. I am ordering the gearcase, cam and belt and scheduled return service for 05/07/24. Returning tech to replace the gearcase, cam and belt and calibrate before testing. No water leaks observed during service.; ordrng 1 W11454741 (Gearcase) and 1 W10721967 (Cam assembly) and 1 WPW10006384 (Belt)"

"Arrived on site to inspect unit for long dry times. Called tech line to document due to all components of unit operating as designed and no air flow issue. Per tech line turn off eco boost, temperature raised 20-30 degrees, tech line recommended to try the eco boost first and if that has no changes to have customer remove vent hose and run cycle to see if anything changes. Job complete. NO PARTS USEDSR#7738992933"

"Arrived on site to inspect refrigerator no cool. Upon further inspection, the customer advised the unit is not cooling and not making ice. When I opened the FC door to test temps, I found a large amount of ice/frost built up on the FC evaporator cover (photo). I placed my flashlight at the bottom of the FC section and found a small gap in the gasket/mullion area. I placed my flashlight at the top of the FC section and closed the FC door and found a very large gap in the top right corner of the FC door gasket and center mullion (photo). I adjusted the top mullion and center mullion and filled the gap between the liner and chassis with manufacturer approved silicone and tested door operations. I was able to get the gap closed (photo). I placed the unit in diagnostics and tested the defrost function and the unit began to defrost as designed. Tested thermistors through the controls and found they are operating as designed. I had my customer sign the Waiver of damages from defrosting the refrigerator and recommended that they place towels around the unit to absorb any water that might overflow the evaporator pan and to leave the unit unplugged for 48 hours to allow the unit to defrost and then plug the unit in and allow it to cool for another 24 hours before placing food items back inside. I advised the customer to monitor the unit and if they find it not cooling again or find frost/ice built up on the freezer evaporator cover (back wall of freezer) to call our office to schedule service, at which time, returning tech will need to contact techline to report their findings. No water leaks observed during service, job completed. No parts replaced."

"Arrived on site to inspect dryer door popping open during use. Upon further inspection, I found the unit door closed and when I went to open it, I found it difficult to open. When I went to close the door, it was difficult to close and the outer door panel would pop and buckle inward then pop back out. With the door open, I found the top left corner of the door bowed inward (photo). Customer advised their builder attempted to correct the door closing/opening issue by adjusting the hinges and they advised it opens and closes better than it did before. When I close the door and push where the strike and catch are located, the door closes but takes some force to get it to close. I am ordering the dryer front panel, inner and outer door panels, hinges, door seal and adhesive, and the spill guard seal. Office to schedule return service due to the availability of parts. No lint observed during service.; ordrng 1 W11633281 (Front panel) and 1 W11633313 (Outer door panel) and 1 WPW10463967 (Inner door panel) and 1 W10861521 (Seal/gasket) and 2 W11633119 (Hinge assembly)s and 1 WP279368 (High temp adhesive) and 1 W10316619 (Spill guard seal)"

"Arrived on site to follow up on sealed system repair. Found system had good pressure. Evacuated system and replaced locked up compressor. Replaced compressor and dryer. Vacuumed system and found good pressure. Charged to mfr spec and verified cooling present. Repair completed. Parts used - W11506635, WPW10143759, W11547313."

"Arrived on site to address issue of customer dishwasher not drying dishes. Tested dishwasher found heating element working as designed. Customer did have rinse aid however it was empty, added rinse aid to the dispenser went over use and care with the customer, at this time the machine is working as designed. call complete NO PARTS INSTALLED."

"Arrived on site to add foam gasket per tech line. Added foam gasket, tested unit, unit is running as intended. No leaks present at this time. Job complete. USED W11159728"

"Arrived on site for unit not cooling. Upon arrival customer stated that unit is in warranty. However, dispatch shows out of warranty. Confirmed with claims department that unit warranty has expired as of December 2023. Notified customer and customer declined services. She will contact supplier to see if, they will cover anything"

"Arrived on site for temperature issues, frosting in fc and condensation in rc. Upon arrival found middle hinge is bent downward cause both doors to sit lower that design. Contacted techline for assistance. Spoke with Andrew, tech requested photo said there is no repair to be made SR# 7738995605. Customer to contact customer service. Job complete. No parts needed."

"Arrived on site for oven showing power loss on screen. Says it happens everyday. No errors stored. All components working in test mode. Removed top panel. Verified voltage at 250v. 126v from each leg to ground and neutral. Zero from ground to neutral. Bake pulls 12 amps, broils pulls 16. Replace main control as series of elimination. Verified operation. Advised customer to prevent problems like this unit must be connected to WiFi. Referred to wifi team. Call complete."

"Arrived on site for oven not heating and glass falling off. Upon arrival,inspected unit and found bottom of door has failed . Need to install glass brackets. Also found Ignitor energizes but not pulling correct amperage. Need to replace igniter. Ordering brackets and returning with prescreened parts. Office to reschedule ; ordrng 1 W10883496 (Bracket)"

"Arrived on site for not operating. Upon arrival, ran diagnostics and there are no saved error codes. Customer states that there is some knocking noise, and clothes a little wet than normal. Found unit has a defective basket. Removed for inspection. All,holes seem to be punctured but there are too many holes that are on small. Ordering basket and washplate. Office to reschedule ; ordrng 1 W11172199 (Basket) and 1 W10919191 (Agitator)"

"Arrived on site for no lights. Diagnosed moisture in switch due to slides misaligned,removed door realigned freezer slides,reinstalled door checked door seal good checked,switch operation good. No parts used"

"Arrived on site for moisture building and leaking, found moisture building along the center mullion. Confirmed all door gaskets are sealing. Replaced mullion. Advised customer to turn on humidity control. Verified operation. Call complete. WP12722803AP"

"Arrived on site for loud noise and door alarm function. Left doors open for 7 min alarm alerted doors need to be open for 7 min for alarm to activate. Loud noise from evaporator fan shroud,adjusted housing noise no longer present. No parts used"

"Arrived on site for fan making loud noise, found the RC evaporator cover leaking warm air causing it to freeze up and get ice into the fan causing the loud noise. Customer said it would go away and only happen at night. Tested all thermistors and all of them were good except for the RC evap thermistor was reading a bit warmer than it shouldve been. I replaced the RC evaporator cover and tested the unit and found it is operating as designed. Call complete. INSTALLED W11610999 EVAP COVER."

"Arrived on site for dryer that doesnt dry or will turn off after 5 minutes of running. Tested dryer and found it will turn off after hitting 40 minutes on timer all the time. Replaced the timer and tested the unit finding it showing the same issue, ran further voltage checks and found the voltage breaking at the push to start switch. Need to replace push to start switch. Ordering W11625516 push to start switch. RS for Wed 5/8/2024 per the customers request. INSTALLED W11685947 TIMER.; ordrng 1 W11625516 (Push to start switch)"

"Arrived on site for dishwasher that drains intermittently. The customer also stated that sometimes you turn the machine on lights will come on but nothing happens, and it leaks at the bottom corners of the door sometimes. Tested the machine multiple times finding it starting and draining every time, found a piece of debris in door switch assembly which could cause the intermittent starting of the machine. I advised customer to use dishwasher cleaner In the machine to keep check valve clean. I found the door gasket leaking on both sides and will be needing replacement. Ordering WPW10509257 GASKET. RS for Tuesday 5/7/2024.; ordrng 1 WPW10509257 (Gasket)"

"Arrived on site for dishwasher not heating . Ran diagnostics,no error codes . Element not heating . Ordering control . No leaks detected and no arts installed. Call to set return ; ordrng 1 W11648210 (Control)"

"Arrived on site for dishwasher flashing light cycle led repeatedly. Upon arrival found water leaking between sump and drain pump. Found sump brackets couldnt hold pump in place tightly. Found middle spray arm broken and back left upper track missing the stopper. Ordering W11226878 sump, W11226899 sump gasket, w161140 pump, W11226869 spray arm asm, W11226273 stop(backLeft) to complete repairs. Rescheduled customer for 05/07/24; ordrng 1 W11226878 (Sump) and 1 W11226899 (Sump gasket) and 1 W11226869 (Spray arm asm) and 1 W11226273 (Stop(BackLeft))"

"Arrived on site for a washing machine. That is not spinning out clothes. Inspected unit and work area. The customer advised that she had three loads that did not spin out fully and the washer is making a noise. I checked underneath the washer and found that the cam Had been stripped by the belt. I replaced the cam and ran the unit three diagnostics. I found no stored error codes. Around the units are an auto test and the unit ran as designed. I checked the suspension and found suspension was good. I did find the unit on level and leveled out the washer. I called Whirlpool Techline and spoke to Rob SR# 7738992756. He advised that because the unit is finishing each cycle, there would be nothing wrong with the washer, and that it would be a programming or issue that the customer has. He asked the customer about soap consumption, and the customer advised that she uses a full cup to a cap and a half worth of soap in her washer. He advised that was too much, and that would be also contributing towards their clothes not being completely dry by the end of the cycle. He also stated that the customer should not use the normal wash setting if they are trying to spin out the clothes because the normal wash setting does not have as high of a spin speed on the program than other cycles like heavy duty or bulky items. The customer advised that she did not understand the difference between any of the cycles, and just advised that she would continue to use the washer the way that she has been using it and if she has any problems, shell call back. Call complete. W10721967."

"Arrived on site for a washing machine that still has a loose agitator. Inspected unit and work area. I found that the agitator came off as soon as I lifted it up, indicating the screw had come undone. I went ahead and replace the gear case in the agitator screw and tested the unit. The unit began to work and operate as designed with no leaks present during operation. Call complete. W10772621 and W11454741."

"Arrived on site for a washing machine that its not completing cycles. Inspected unit and work area. The customer advise the unit does everything its supposed to, but it will not agitate the clothes. Around the unit three diagnostics and found an F0 E5 (off-balance load) error code. Around the unit through an auto test and found that during agitation, the whole basket was spinning from side to side. I checked underneath and found the shifter on the unit was one that had been recalled due to this issue, where the arm gets separated from the splutch assembly. I replaced the shifter and tested the unit. Found the unit working and operating as designed. Call complete. W10913953"

"arrived on site for a washing machine that is flashing the spin light at the end of cycles. Inspected unit and work area. The customer advised she knew what the issue was because the tub and basket were not stationary and were wobbling all over the place. I did explain to the customer that that is normal operation for this washer because this is a suspension-based model. I ran the unit through diagnostics and did not find any stored error codes. I ran the unit through an auto test and the unit ran as designed. I tested the suspension and found the suspension was good. The customer stated that the unit vibrates really hard and she has clothes that are coming out tangled. I did explain to the customer that tangling can happen specifically on stuff where shes wrapping items around the agitator. The customer advised that she knows how to load a washer and was unhappy with this unit. I called whirlpool tech line and spoke to Leon SR# 7738994951. He advised the issue would be a loading issue and that the customer will need to properly load like clothes in the washer at one time and not mix loads. He also stated that bulky loads may go off balance from time to time. He advised without an error code or any functional parts failing, the unit is working and operating as designed. Call complete. No parts were installed."

"Arrived on site for a refrigerator that is not cooling. Inspected unit and works for you. The customer had the unit unplugged on arrival and advised that the unit was just making a buzzing and clicking sound and would not actually cool. We plugged the refrigerator in and I did confirm the compressor over-amping and then shutting down. I use the truck stock start device to ensure it was not the start device and found the compressor doing the same thing. Ordering a basic sealed system with a compressor, dryer, and access valve. The office will need to contact the customer about a return date due to limited parts availability and need for a two hour service. No parts were installed.; ordrng 1 W11574734 (Compressor) and 1 WPW10143759 (Drier) and 1 W11506635 (Access Valve) and 1 Nitrogen (Nitrogen)"

"Arrived on site for a dryer that is not heating. I tested temps and found dryer cycling between 135-170 at the exhaust, but with the dryer hose connected the temps would sit idle and struggle coming down indicating restricted vent. Explained to customer that vent needs to be cleaned. I found the dryer feet broken and the rear electrical cover bent out of shape. Ordering WP693995 screw, W11298298 cover, & W11025920 feet. RS for Tuesday 5/7/2024.; ordrng 1 WP693995 (Screw) and 1 W11298298 (Cover) and 1 W11025920 (Feet)"

"Arrived on site for a dishwasher that is not washing dishes or drying them. Inspected unit and work area. The customer advised issue initially was is that it was not drying the dishes and then the unit stopped. Actually watching them as well. Around the units are diagnostics in confirmed an F7 E1 (heater circuit issue) and an F4 E3 (wash motor not running) error code. I ran the unit through an auto test and confirmed that the wash motor would not run. I replaced the wash motor and tested the unit. I found that the unit was working and operating as designed until the heating element kicked on. I found that the heating element would not heat and visually inspected the element. I found the heater had opened up on the back left corner on the underside of the element, causing the issue. I replaced the heating element and tested the unit again. I found the unit working and operating as designed with no water leaks present during operation. Call complete."

"Arrived on site ,replaced right fresh food door gasket W10917313 . Found freezer light switch was freezing up due to food stuck under slide out drawer. Thawed out switch . All switches checked normal. No water leaks detected at time of service . Job complete"

On arrival verified complaint of unit melted all the ice. Ran diag and found all components activate but water level sensor is showing incorrectly. All other components work correctly. Replaced recirculating pump. Unit now registers correct water level and started to make ice. Job complete no leaks detected during service. Installed w11542867

On arrival verified complaint of not making ice. On inspection found ice maker off. Turned on and ran test. Heard water engage but spray behind unit and no water came into the ice maker. Pulled unit and found no water damage but the wall and floor were wet. Pictures in QP and dried the water up. Customer signed water waiver. Turned water off at wall until return. Found water line connection at top of cabinet into fill tube is disconnected. Will need water fill line. Unable to locate part. Service management unable to locate either. Called TL to see if it is serviceable. Part is not serviceable. Spoke to Aaron at TL. Submitted for review. 7738981767

On arrival verified complaint of making a lot of noise. Found visual inspection gearcase has severe dump of oil. Possible stator and rotor damage as well. Ordering stator. 1x W10754158 Reschedule for 5/6 no parts installed.; ordrng 1 W10754158 (Stator)

JMW3430LL02 Arrived to install parts. I found the issue was due to two wiring issues and corrected. The thermostat in the back left of the control area had failed and the UI harness was shorted to the chassis. Repairing both wiring problems corrected all issues and the unit resumed normal operations. W11578578

Arrived onsite for wine refrigerator ui not lighting up. On inspection the unit did not light up when the door is opened. On further inspection found the bottom cover is being pushed up because the feet were never lowered causing the cover to keep the door switch compressed. I lowered the feet and recentered the bottom cover so it doesnt keep the switch from working. No parts were installed.

Arrived onsite for unit not functioning. Inspected and found customer cleaned filters but vent was put in the down position. Vent was locked into down position. Disassembled and manually pushed vent up. Secured filters and reassembled. Tested and unit is now functioning properly. Job complete. No parts installed.

Arrived onsite for unit not filling with water. Customer stated the dishes would be dirty and the pod would be left on the base unresolved. Ran diagnostics and found no stored error codes. Ran test cycle and all passed. Ran normal cycle and unit is functioning as designed. Could not duplicate issues. Customer will monitor. Job complete No parts installed

Arrived onsite for previously diagnosed parts. Installed the new grates and they are doing the same thing the original grates were doing. Onder the hinges for the unit. No gas leaks detected during service. ; ordrng 2 WCG55US0HS05 (Hinges)s and 1 W11204008 (Ss cooktop)

Arrived onsite for heater beginning to rust and deteriorate due to improper temper and finish. Replaced heater. All checks good.unit is now operating as designed. W10518934

Arrived onsite for dishwasher leaking. On inspection found water in the overflow tray. I pulled the unit out and found that the dishwasher was dropped on the right back corner and the bottom seal split from the front to the back and the back right is bent down a 3/4 inch. A# the unit was running I could see the water in the unit as it was spraying. Ordering a new tub and no parts were installed this visit. Office to reschedule when parts arrive. ; ordrng 1 W11409866 (Ss tub) and 2 2hours (2 hours)s

Arrived onsite for concerns over duct sweating and causing excessinve moisture build up. Tested and inspected and advised customer on findings including that their symptoms were characteristic of an ongoing duct restriction causing condensation in the duct. All else checks good. Advised them on possible solutions. No parts.

Arrived onsite for concerns about the noise generated by normal compressor function. Also explained that variance in handle height is within design specs at less than a 16th inch. Explained design and findings to the customer. Reported findings to techline to assist the customer in their pursuit of resolution with whirlpool. Called techline and spoke with Adrian. No further recommendations at this time SR# 7738987466

Arrived onsite for burning smell and found burning diode. Replaced mag cap and diode and tested. Unit is now operating quietly without smell and heating properly. All checks good. W11256462 W10850446 WPW10693025

Arrived onsite for an ice machine thats making thin ice again. The machine was almost thru with a harvest cycle when I arrived and the ice slab looked good. I inspected everything and found the condenser a little dirty with lint but the fan was working good. I removed the lint and watched it finish the harvest cycle. The reservoir filled up properly. I could find no other issues at this time. Call complete. NO PARTS INSTALLED.

Arrived onsite for a refrigerator to replace the previous diagnosed parts. I replaced the air tower again. I found moisture in the center at the top at the mullion due to an air gap and the moisture was running on the ceiling of the liner to the air tower. I found the door gaskets good. The issue is the mullion spring is not stout enough to snap the mullion all the way closed if the door is closed to easy. I explained to the customer that the right RC door needs to be opened first and closed last. I also explained to close the left RC door with a little force so the mullion will snap closed and allow the right door gasket to close the gap. Call complete.

Arrived onsite for a dishwasher with the door not staying closed. The customer stated the issue was the door would not stay open or cracked open without falling down. I found the left door hinge causing the issue. I repaired the left hinge and tested the dishwasher door. The door opens and closes properly now. Call complete. INSTALLED W11712995 HINGE.

Arrived onsite and installed the control and the latch and console together. Tested unit. All checks good. Unit is now operating as designed. Advised customer on repair. W11686858 W11616687 W11598254

Arrived onsite and installed fill tube extension to correct possible backflow leak. If there is a fill tube leak we will need to call techline to document as the fill tube is foamed in and not directly serviceable. WP2174755

Arrived onsite and found the center burner incomplete flame pattern. Cleaned unit of accumulated grease from drying. Unit is now operating as designed. All checks good. No parts used.

Arrived on site. Found a defective cover to filter housing will order new cover will also order base in case needed. ; ordrng 1 WP67006331 (Cover) and 1 67006325 (Base)

Arrived on site with new panel. Shut off breaker. Removed and replaced console. Verified operation. Call complete. W11600355

Arrived on site to test unit for unit leaking. Test unit and found unit leaking from float housing. Will order new housing and gasket and will replace housing gasket and nut and tub gasket and fill valve due to unit not getting enough water. Office to reschedule ; ordrng 1 W10873429 (Housing) and 1 WP8531743 (Housing gasket) and 1 WPW10195038 (Housing nut)

Arrived on site to test unit for staying hot. Found control relay was stuck on for bake element. Replaced control(W11548749)and oven sensor(WPW10181986). Tested unit to 350 with no issues. Unit is now working as designed. Job complete.

Arrived on site to test unit for right front burner not igniting. Test unit and found bad switch harness will order new harness and rescheduled for Monday 5/6 ; ordrng 1 W11620549 (Harness switch)

Arrived on site to test unit for oven not igniting. Test unit and found bad glow igniter. Replaced igniter under 1 year warranty and unit pre heated to 350? job complete. 5304509706

Arrived on site to test unit for not working properly. Found error f7e2(wash motor). Replaced sump(W11460946) and tested with no issues. Unit is now working as designed. No leaks detected. Job complete.

Arrived on site to test unit for not draining. Found blue wire to drain pump was cut. Added butt connection and tested unit with no issues. Advised customer against over loading with items that retain a lot of water to prevent further damage. Unit is now working as designed. No leaks detected. No parts replaced at this time. Job complete.

Arrived on site to test unit for no lights and not water to unit. Found deli UI was completely soaked in water and door harness is corroded. Recommend deli UI and LH deli door. Ordering additional parts to ensure completion. No parts replaced at this time. Office to reschedule. ; ordrng 1 W10815669 (Door) and 1 WPW10675033 (Control) and 1 WPW10624574 (Power supply) and 1 W10804160 (LED board) and 1 W11577100 (UI)

Arrived on site to test unit for loud grinding noise. Found drain pump was making weird noises. Replaced drain motor(W11412291) from truck stock. Unit now working as designed. No leaks detected. Job complete.

Arrived on site to test unit for left rear valve not turning correctly. Test unit and adjusted valve test unit and unit test good job complete. NO PARTS USED.

Arrived on site to test unit for items freezing in lower FF drawer. Found damper control not closing all the way. Also found temp set to coldest setting for fresh food drawer. Replaced damper(WPW10594329) and advised customer of operation and setting of FF temp control. Unit now working as designed. No leaks detected. Job complete.

Arrived on site to test unit for flame still to high. Customer said he still doesnt believe hes on propane. Replaced regulator just in case and no change. Called Techline and let Techline customer needs to call gas company and ask if hes on propane or natural gas. Job complete. W11590292 SR#7738985805

Arrived on site to test unit for F8E4 error water in float. Removed float and cleared water no leaks present more then likely something was loaded incorrectly job complete. NO PARTS USED.

Arrived on site to install previously ordered FC door. Replaced door LW10913113. Test unit and all components operate correctly. No leaks present at this time. Job complete

Arrived on site to install previously diagnosed part. Inspected unit and work area. I replaced the right hand refrigerator door and tested the unit. The unit began to work and operate as designed. Call complete.

Arrived on site to install previously diagnose to park. Inspected unit and work area. I replaced the separator and tested the unit. I found the unit working and operating as designed. Call complete. W11678832

Arrived on site to inspect unit for not draining. Upon arrival customer stated issue is lid locking and not filling with water. Also found serial given was incorrect. Will need to order valve and return. Rescheduled for 5/6/24; ordrng 1 W11595805 (Valve)

Arrived on site to inspect unit for loud noise during fill and spin. Upon closer inspection found valve squealing and suspension super bouncy causing excessive movement. Will need to order valve and suspension and return. Rescheduled for 5/6/24. NO PARTS USED; ordrng 1 W11210463 (Valve) and 1 W10780045 (Suspension)

Arrived on site to inspect unit for condensation on door and RC compartment. Found seal not seating against unit and space between liner added silicon to seal cavity and used heat gun to form gasket to seal properly. Unit is running as intended. No leaks present at this time. Job complete. NO PARTS USED

Arrived on site to diagnose microwave with turntable not moving. Opened and closed door firmly and ran unit. Found turntable working properly. Could not duplicate any kind of failure. Unit working as designed. Found error code F6E4 for ui to control state mismatch. Cleared codes and advised to follow up if issue returns.

Arrived on site for washer not drying clothes.customer has to run a drain and spin cycle for them to ring out. No fault history. All components pass test but I heard a noise from drain. Replaced drain pump. Found paper clips inside. Verified operation. Call complete. W11396717

Arrived on site for washer moving around to much during spin cycle. Upon arrival found suspension rods failing and tub touching the ground. Replaced rods w11130362. Found is resolved and tub no longer banging around with towels in it. Call complete

Arrived on site for vent hood not blowing all the smells out . Says when they cook it smells everywhere in the house. Checked functionality and vent hood is working. Has good draw. Able to hold paper towel up to filters. Advised customer unit is working as designed. Not designed to get rid of smells. Called tech line. Confirm and gave sr#7738983320

Arrived on site for refrigerator leaking water and making abnormal noises. Upon arrival found valve cracked and leaking water on fan and other parts. Replaced valve and tested unit. Found leak no longer present or any abnormal noise. Call complete

Arrived on site for microwave needing ui touch panel. Upon arrival reconfirmed issue and installed w11194422. Found control functions working as designed. Call complete

Arrived on site for ice machine over producing ice. Inspected and found failed bin thermistor. Replaced thermistor and tested. Unit is functioning properly. Job complete

Arrived on site for front left burner and back right burner not lighting. Removed burner head. Removed orifice and cleared obstruction in orifice and area around igniter. Reassembled and verified operation. Call complete.

Arrived on site for dryer smelling. Unit was running cycle on arrival. Unable to confirm any smell from dryer. Inspected and found doo drift on vent. Motor turning. Dryer is heating all properly. Called tech line file# 7738988193. No parts.

Arrived on site for dryer not turning on. Upon arrival confirmed Ed issue and found thermal fuse broken. Found proper voltage at terminal. Replaced fuse wp3392519 and found. Unit working as designed but found clog still in wall and no air flow getting outside through vent of home. Instructed customer they would need another dryer vent cleaning. Call complete

Arrived on site for dishwasher leaking . Found water in drip tray . Ran diagnostics and found tub leaking from right hand side . Also left side adjuster wheel broken . Ordering tub and adjuster . Call to set return . ; ordrng 1 W11120458 (Tub) and 1 W11268090 (Upper left hand track) and 1 W11180605 (Adjuster)

Arrived on site for cavity light not working . Found bulb defective . Replaced bulb . Tested unit . Microwave is functioning properly . Job complete .

Arrived on site for blower not working. Smoke covers the house. found motor starts but does not spin as fast and then stalls. Removed motor. Also found vent was not opening properly. Adjusted vent door. Installed new motor. WPW10395033. Verified operation. Call complete.

Arrived on site for a refrigerator leaking. Arrival staff could not locate unit to be serviced. Point of contact on work order no longer works at this location. Will need to get updated information to proceed with repair. Job complete. No parts installed

Arrived on site and replaced previously diagnosed defrost element(W11626107). Was able to engage and verify element is now working as designed in service test 89. Advised customer to allow unit 24-36hrs for unit to reach set temps. Also advised ice maker wont produce until internal temps are correct and could take a few days. No leaks detected. Job complete.

132Arrived on site for washer flooding apt . Found unit in over flow drain mode . Ran diagnostics got 8-3 error code . Checked pressure hose and found hose pinched in half at air dome . Reworked harness and straightened hose . Ran diagnostics all checked normal. No water leaks detected at time of service . No parts installed

"WRX735SDHZ07 Arrvied to inspect ice dispensing issue. I found the ice bin impeller WP63052-2 spinning freely on the motor W11671282 shaft and I removed and replaced. I found the RC door gasket torn on the right side and office to order. No leaks observed during service. ; ordrng 1 W10830274 (RH Door Gasket , GY)"

"WRF767SDHV04 Arrkved to inspect ice maker issue and parts ordered. I found the issue was with the ice bin door model area and the door will be required to correct the issue and prevent the excessive airflow through the ice bin, creating the prior observed moisture. I found the ice maker housing required position correction and the heater for the fill tube was incorrectly placed, resulting in the tube freezing. I corrected a,l deficiencies, including the position of the cabinet and doors and tested. Returning tech will be required to re-align the door(s). No leaks observed during service. Office to contact the customer to arrange return service for the RC door replacement. ; ordrng 1 W11518735 (RC Door, LH, BSS)"

"Unit 2501. Arrived onsite for unit leaking. Upon arrival inspected unit. Removed cabinet for inspection. Ran test and found. Tub cracked causing leak. Also found gearcase leaking oil. Inspection also showed inner tub rusting thru where unit meets gearcase shaft. During spin test found unit jerking during stop and making a squealing sound during breaking. Will need to order inner basket, outer tub, Gearcase, tub seal, coupler, basket drive, and block drive. Office to reschedule . No parts installed ; ordrng 1 63849 (Tub assembly) and 1 W10389328 (Inner basket)"

"On arrival verified complaint of unit stopping mid cycle. Unit is under and awning behind the house. The terrain is sloped severely. Ran diag and found no error codes. Ran function retest and all functions are good. Unit was leveled incorrectly towards the front causing every load to go off balance, Releveled and advised they Customer to strengthen the foundation of the unit."

"On arrival verified complaint of not spraying water. Found water pressure in wash was low. Found debris in sump motor. Replaced sump assy and unit now sprays correctly. Job complete no leaks detected during service, installed ww11613479"

"On arrival verified complaint of not level and door swings open hard. Found unit is incorrectly leveled. Leveled correctly and found door swings correctly, also found incorrect filter used, advised to use correct water filter. job complete no parts installed."

"MZF34X16DW09 Arrived to replace sealed system components. I evacuated the system and then removed and replaced the compressor W11547313, dye drier WPW10143759 and service port W11506635. I vacuumed the system and then charged with the MFG calculated charge. The unit started cooling as designed. No water connections present."