We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Hutto, TX 78634
Cliff
Job Details: 01/28/2022
Arrived on site to diagnose a washer that made unusual noise. Found no failures to unit at this time and advised customer that motor noise will increase with heavy loads and is normal operation. No further repairs needed and no leaks were found at time of service.
We serviced a
KENMORE DRYER
Model 110.627221
Near Austin, TX 78748
Kevin
Job Details: 01/28/2022
"Arrived on site and inspected dryer and found connection on thermal fuse is loose. After resetting it dryer is running normally, confirmed airflow is good with airflow meter.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Lampasas, TX 76550
Al
Job Details: 01/28/2022
Arrived to inspect outside refrigerator cooling issues. Customer advise the unit cut off after power surge. Unit was running when I arrived with 0 & 36 degrees in each compartment. No parts needed. Job complete
We serviced a
MAYTAG REFRIGERATOR
Model MFF2258VEAD
Near Georgetown, TX 78626
Cliff
Job Details: 01/28/2022
Arrived on site to diagnose a refrigerator that is not cooling. Found start device for compressor failed and replaced it. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
MAYTAG WASHER
Model WTW6700TW1
Near Lampasas, TX 76550
Al
Job Details: 01/28/2022
"Arrived to inspect washer banging in spin cycle. Confirmed, removed and replaced all suspension rods. Reassembled and unit tested as designed. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Austin, TX 78758
Scott
Job Details: 01/28/2022
"Arrived on site for loud fridge . Found loud buzzing noise from condenser . Releveled fridge , buzzing went away . No water leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017FS0
Near Georgetown, TX 78633
Gerry C
Job Details: 01/28/2022
Arrived to inspect no heating. I found the magnetron very loud and I verified no heating. I removed the unit from its installation and replaced the magnetron and diode. The capacitor tested and 1.1 uF and did not require replacement. I reinstalled the unit and tested. Operational test good.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Kyle, TX 78640
Leonardo
Job Details: 01/28/2022
Arrived on site to replace console. Replaced console test unit by heating to 350. Unit pre heated to 350 job complete.
We serviced a
WHIRLPOOL WASHER
Model WFW72HEDW0
Near Dripping Springs, TX 78620
Brandon
Job Details: 01/28/2022
"Arrived on site for customer complaint
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKB0
Near Pflugerville, TX 78660
Joe Z
Job Details: 01/28/2022
"Arrived onsite for unit with F8-E4 error code float switch open. Inspected unit and found small amount of water in drip tray. Cleared out water and error code cleared. Tested unit and unit operates correctly. Checked fill valve no leaks. Checked gasket,seals correct. No leaks present at this time. Job complete"
We serviced a
GE REFRIGERATOR
Model PFS22MISBBB
Near Georgetown, TX 78628
Lou
Job Details: 01/28/2022
"Arrived on site to inspect refrigerator not cooling. Upon further inspection, the is3d that the unit had shut down and stopped cooling for a long period of time then came back on and started cooling. In conversation with previous tech, they tested the defrost by jumping the control and it failed. On ice they did a hard reset on the control, the unit came back on and began to cool. Customer advised that the unit is malfunctioning as before. It was determined that the main control was going bad. I tested temps in the FC=7 degrees. Customer advised the unit is making ice, but the temps got to 20+ in the FC and in the mid to high 40s in the RC. . I removed and replaced the control and tested the unit and it is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Austin, TX 78731
Justin
Job Details: 01/28/2022
"Arrived on site for a refrigerator losing cool in the refrigerator compartment. Upon arrival the customer stated it seems like the freezer is not cooling as well now either, and it all started after they cleaned the RC. I checked the temps and found the FC at 22?F and the RC at 50?F. I put the unit into diagnostics mode and found all airflow components running as designed. Upon further inspection I found the damper stuck closed due to some ice blockage. I also found the evap covered in a thick layer of ice. I then gained access to the control and ohmd out the thermistors. I found the RC came to 4.12k and the FC came to 10.52k. Both of these are accurate for at the time of reading. I then activated the short defrost and checked voltage to the heater coming from the control. I found it good, but the heater never activated. I then checked the bi-metal and found it open still. This indicates a faulty bi-metal. I informed the customer that they need to keep the cooling off for a minimum of 48 hours before the service to defrost the unit. I am ordering the harness with the bi-metal, and the office will need to reschedule..; ordrng 1 W11449066 (Evap Harness)"
We serviced a
MAYTAG RANGE
Model MGR6600FZ1
Near Hutto, TX 78634
Joe Z
Job Details: 01/28/2022
Arrived onsite for flames too high. Tested unit and all 5 burner were burning high flames with orange tips. Found that LP orifices were installed on unit. Home has natural gas. Test unit and all 5 burner flame are correct. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW7120HC0
Near Leander, TX 78641
David S
Job Details: 01/28/2022
Arrived on site for washing machine leaking. I inspected the unit and work area. I tested the unit and found the inlet housing leaking. I installed the new housing. I reassembled the unit and tested it. It is now working as designed. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADM3
Near Andice, TX 78628
Lou
Job Details: 01/28/2022
"Arrived on site to inspect dishwasher not drying dishes. Upon further inspection, I found the unit with no rinse aid. I placed the unit in diagnostics showing no error codes and tested. Unit is operating as designed. I tested amp draw to the components at the black wire at the junction box and got 7-9amps for the element during wash and dry cycles of diagnostics. I made recommendations for use and care, as well as, detergent and rinse aid use. No water leaks observed during service, job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Austin, TX 78733
Luis
Job Details: 01/28/2022
"Arrived on site for cooling and no ice. Ran diagnostics E5 error code,checked freezer compartment found evaporator incased in ice ran heater test passed heater powered on,control not sending unit into defrost,diagnosed unit will need a new main control,fan motor,and icemaker. . ; ordrng 1 WPW10675033 (Control) and 1 W11387053 (Freezer drawer) and 1 W11387048 (Freezer drawer) and 1 W11294907 (Icemaker)"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Austin, TX 78756
Scott
Job Details: 01/28/2022
"Arrived on site ,replaced valve ,sensor , and igniter . Preheated unit , all checks normal . No gas leaks detected . Job complete"
We serviced a
WHIRLPOOL DRYER
Model WED5500SQ0
Near Austin, TX 78737
Brandon
Job Details: 01/28/2022
"Arrived on site for customer complaint of unit not working, found failed fuse, I replaced fuse, unit tested good."
We serviced a
WHIRLPOOL WASHER
Model MHW8630HC1
Near Austin, TX 78727
David Z
Job Details: 01/28/2022
"Arrived on site to install bellow and dispenser housing to resolve leaking washer. Installed housing and drawer.Ordering correct bellow, but leak has been resolved.Office to schedule when correct bellow arrived. ; ordrng 1 W11384425 (Bellow)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GD5RVAXVY03
Near Cedar Park, TX 78613
David Z
Job Details: 01/28/2022
Arrived on site to install valve to resolve leaking valve diagnosed on previous visit. Replaced inlet valve with new and retested unit. Verified proper dispensing with customer present and no leaks found.Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADM3
Near Dale, TX 78616
Andrey
Job Details: 01/28/2022
"Arrived on site to test unit water not washing, tested unit found ceased wash motor
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW1
Near Austin, TX 78727
David Z
Job Details: 01/28/2022
"Arrived on site to diagnose washer that is not spinning out clothes fully consistently. On first examination of the unit found it off level and slanting to the left. I ran spin and agitate and found both working fine, but unit is banging around and vibrating excessively. Found the hub has signs of wear and the basket has some play on the gearcase shaft. Ordering new hub and gearcase. .; ordrng 1 W10528947 (Hub) and 1 W11454734 (Gearcase) and 1 W11130362 (Suspension)"
We serviced a
MAYTAG WASHER
Model MHW8200FW0
Near Austin, TX 78751
Tyler L
Job Details: 01/28/2022
"Arrived on site for complaints of unit not finishing cycle. Found F8E2 error code, dispenser issue. Found lots of detergent blocking up the dispenser drawer and cartridge. Cleaned it out. In service mode, the dispenser passed on tests 2, 3, and 4. All other components tested well too. Cleared error code and tested with normal cycle, then tested drain and spin. No issues at this time, unit functioning as designed. No water leaks detected, job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM604KPS0
Near Austin, TX 78734
Leonardo
Job Details: 01/28/2022
Arrived on site to replace bottom door seal. Replaced seal test unit and unit test good job complete.
We serviced a
WHIRLPOOL FREEZER
Model KRFC704FBS01
Near Austin, TX 78717
David Z
Job Details: 01/28/2022
Arrived on site to install new control and UI to resolve intermittent run issues. Installed new control and UI included in kit. Retested unit and found it powered on and started the compressor. Unit working as designed. Call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS04
Near Austin, TX 78749
Brandon
Job Details: 01/28/2022
"Arrived on site for customer complaint of unit not dispensing water, found unit working as designed at time of service, if problem continues order filter head assembly"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Pflugerville, TX 78660
Matthew
Job Details: 01/28/2022
"Arrived onsite for for refrigerator tripping breaker twice daily. Upon arrival unit was running as designed. Put unit in diagnostics and tested DC voltage components. Ran fans, baffle and ice maker. Customer thought it could be when the compressor kicked on. Ran compressor tests and could not duplicate the issue. Recommended customer speak to builder and have breaker replaced for potential weakened breaker. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Pflugerville, TX 78660
Matthew
Job Details: 01/28/2022
"Arrived onsite for refrigerator RC section not cooling. Upon arrival placed temperature probe in RC section. Customer also had electronic thermometer in unit. Probe reading at 37 degrees while customer thermometer was 40 degrees. As customers dropped to 39, probe recorded 36 degrees. Probe readings in line with refrigerator settings. Items in RC were fine Notified customer that when unit shuts down for defrost the box temperature will fluctuate but food product will maintain temperature for the duration of the shutdown. Called tech line for documentation. Provided SR#7732838041. Unit is functioning as designed."
We serviced a
WHIRLPOOL RANGE
Model WEG515S0FS2
Near Austin, TX 78701
Jacob
Job Details: 01/28/2022
Arrived onsite for damage to the unit. Saw that the damage is to the side of the cooktop. Took pic of the damage. Ordered part. Office to reschedule ; ordrng 1 W10797930 (Cooktop)
We serviced a
WHIRLPOOL WASHER
Model WETLV27HW2
Near Austin, TX 78756
Scott
Job Details: 01/28/2022
"Arrived on site for loud operation noise . Dryer making loud noise . Tried adjusting blower housing . Ordering sound pads , motor , wheel, housing . Call to set return ; ordrng 1 W10815362 (Motor) and 1 W10349492 (Wheel) and 1 8544362 (Blower housing) and 5 Sound padss"
We serviced a
WHIRLPOOL WASHER
Model WETLV27HW2
Near Austin, TX 78756
Scott
Job Details: 01/28/2022
"Arrived on site for washer not draining , ran diagnostics got error codes 8-1, 3-1, 0-2, 2-1,. Found pressure hose not on control . Replaced hose . Ran calibration and diagnostics wash all checked normal. No water leaks detected at time of service. Job complete."
We serviced a
WHIRLPOOL DRYER
Model WED8620HC1
Near Leander, TX 78641
David S
Job Details: 01/28/2022
Arrived on site for dryer not turning on. I inspected the unit and work area. I found the dryer not turning on. I gained access to the terminal block and found good voltage. I tested voltage from the control to the UI and found good voltage. The unit needs a new UI. I installed the new console and tested the unit. It is now working as designed. The unit does have poor air flow from the exterior vent being restricted. . Job complete.
We serviced a
GE COOKTOP
Model JGP628CEC2CC
Near Georgetown, TX 78633
Lou
Job Details: 01/28/2022
"Arrived on site to inspect cooktop burners not lighting. Upon further inspection, the customer advised that both left burners and the back right burner do not ignite. I found the burner caps were not properly seated causing the ignitor to not be able to arc against the cap. I adjusted the burners/caps and retested and the unit is operating as designed. I did find that the front left ignitor is not arcing. No gas leaks detected during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Austin, TX 78717
David Z
Job Details: 01/28/2022
"Arrived on site to diagnose refrigerator that is leaking water consistently. Water was coming from the left side and running into some drawers. Checked and found water on top of the fridge due to a ruptured fill elbow for the icemaker. Turned off icemaker. . ; ordrng 1 W11415785 (Fill Tube)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Leander, TX 78641
Kimo
Job Details: 01/28/2022
Arrived onsite for refrigerator with noisy ice maker. Upon arrival I ran a ice machine harvest and found unit operating as designed. Job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0AS04
Near Leander, TX 78641
Kimo
Job Details: 01/28/2022
Arrived onsite to install previously diagnosed pats upon arrival I gained access o the door switches and replaced them and tested unit and found a message on display microwave lost communication I then replaced control and tested again and found no change. I tested fuse and found it good. I am ordering 1x W11035599 CNTRL-ELEC office to reschedule.; ordrng 1 W11035599 (CNTRL-ELEC)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Austin, TX 78757
Scott
Job Details: 01/28/2022
"Arrived on site , replaced facia and tube heater . Ran harvest and fill test all checked normal. No water leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Leander, TX 78641
David S
Job Details: 01/28/2022
Arrived on site for water dispenser working slow. I inspected the unit and work area. I found the dispenser working fine with the bypass in but not with a new filter in. I found the filter housing leaking with no bypass or filter in. I installed the new filter housing. I tested the water dispenser and it is working as designed. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Austin, TX 78726
Justin
Job Details: 01/28/2022
"Arrived on site for a washing machine leaking. Upon arrival I contacted techline as instructed. I spoke to Bruce and received SR# 7732836189. Bruce recommended replacing the fabric softener dispenser and dispenser housing with the valve. I am ordering the fabric softener assembly, and will bring back the soap assembly/valves to install. Office to reschedule.; ordrng 1 W11569112 (Fabric Softner Dispenser) and 1 W11550898 (Fabric Softner Lid)"
We serviced a
GE REFRIGERATOR
Model GTH18GBDERWW
Near Austin, TX 78704
Luis
Job Details: 01/28/2022
Arrived on site. Replaced condenser fan motor and blade powered unit on fan working as designed.
We serviced a
AMANA DRYER
Model NED4655EW1
Near Austin, TX 78721
Tyler L
Job Details: 01/28/2022
"Arrived on site for complaints of loud noise again. Found bracket had come loose form the motor, causing the motor to shift and rub against the drum. Adjusted motor and secured clamp. Tested unit and found the noise is gone, but unit not heating again. Found open cutoff. Will need new cutoff to complete repair. Office to reschedule.; ordrng 1 279816 (Cuttoff)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT920SADM0
Near Leander, TX 78641
Kimo
Job Details: 01/28/2022
Arrived onsite to install previously diagnosed pat. Upon arrival I installed new spray arm and tested unit and found that the unit is operating as designed. No leaks at this time. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Round Rock, TX 78664
Cliff
Job Details: 01/28/2022
Arrived on site to replace previously ordered parts for dishwasher. Found top of unit able to be reset to proper position. Reset tub and documented results through sd pics. All is working properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL WASHER
Model MVWB835DC
Near Austin, TX 78739
Brandon
Job Details: 01/28/2022
"Arrived on site for customer complaint of odor, found drain hose to far down into drain at wall, I adjusted drain hose and instructed customer to clean unit."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FZDM03
Near Austin, TX 78724
Matthew
Job Details: 01/28/2022
"Arrived onsite to replace previously diagnosed parts. Replaced dryer, valve (1) and compressor. Pulled vacuum and held. Charged unit per spec and equalized at 60 psi. Powered unit and compressor would not run. Compressor would click. Replaced relay and capacitor with truck stock but did not improve. Found compressor pulled 15 amps- 9amps then shut off. Called tech line for assistance SR#7732842871. Unit has bad compressor. Will need to order another compressor, valve and dryer as new compressor was bad. Office to reschedule and confirm unit in warranty per tech line. ; ordrng 1 W11126760 (Compressor) and 1 Wpw10143759 (Dryer) and 1 W11506635 (Valve)"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Austin, TX 78744
Jacob
Job Details: 01/28/2022
Arrived onsite to change out the control. Replaced the control and tested the unit. Unit tested good. No leaks at this time.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADM3
Near Buda, TX 78610
Leonardo
Job Details: 01/28/2022
Arrived on site to test unit for unit leaking. Found leak coming fr water line coming in. Tighten the water supply hose and is still leaking. Customer will need Plummer called the builder he came over and said it was a Plummer issue at this point job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAYM0
Near Georgetown, TX 78633
Gerry C
Job Details: 01/28/2022
"Arrived to inspect unit not washing. The CX advised me that it would fill with water and drain out, but would not circulate. I verified an open circuit at the motor and then quoted the CX for replacement. The replacement had a loose hose clamp and I was able to correctly clamp and tested. I installed the sump assy and tested. Operational test good, no leaks observed during service."
We serviced a
FRIGIDAIRE DISHWASHER
Model LFID2459VF1A
Near Austin, TX 78738
Leonardo
Job Details: 01/28/2022
Arrived on site to replace drain motor. Replaced motor ran unit and drained unit and no leaks present from drain motor job complete.
We serviced a
LG RANGE
Model LSE4615ST00
Near Georgetown, TX 78633
Lou
Job Details: 01/28/2022
"Arrived on site to install previously diagnosed and ordered part. Due to the oven knob lever support being broken, I removed and replaced the support and tested the unit. Unit is operating as designed. Job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Jarrell, TX 76537
Gerry C
Job Details: 01/28/2022
"Arrived to inspect defrosted unit. I found the unit fully defrosted and it required the Technical Service Pointer #: W11092686 Rev. G to be performed due to a warped drain pan. I performed all steps of the TSP and tested. S-Code to cover Labor only: S16360. The unit required an ice dispenser motor and I removed and repacked. Operational test good, no leaks observed during service."
We serviced a
WHIRLPOOL MICROWAVE
Model KEHC379JSS05
Near Austin, TX 78750
Justin
Job Details: 01/28/2022
Arrived on site to install previously diagnosed parts. I installed the new springs and fuse. I then tested the unit with a MW safe cup of water. The unit is now working as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GD5YHAXNL
Near Killeen, TX 76542
Tyler
Job Details: 01/28/2022
Arrived on site for refrigerator needing previously diagnosed filter housing assembly. Upon arrival installed needed part reassembled and tested unit and found dispenser and icemaker functioning as designed inform customer to give unit 24 hours to fill Ben up with ice.Call complete
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0AS00
Near Austin, TX 78738
Brandon
Job Details: 01/28/2022
"Arrived on site for customer complaint of unit not powering on, found failed thermal fuse, I replaced fuse, unit tested good."
We serviced a
WHIRLPOOL DRYER
Model WED90HEFC1
Near Austin, TX 78731
Justin
Job Details: 01/28/2022
Arrived on site for a dryer that was making a loud noise. I tested the unit and found a loud rattle coming from the blower wheel area. I gained access to the blower housing and found that the collar assembly between the blower wheel and vent assembly had popped out of place. This was allowing it to flap around and cause a metal on metal rattle. I popped it back in and then tested the unit. The unit was no longer making any abnormal noise. I verified with the customer that the noise was good.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017AB4
Near Austin, TX 78725
Tyler L
Job Details: 01/28/2022
"Arrived on site for complaints of intermittent clicking and unit shutting off on its own. Found failed interlocks. Installed new interlocks and tested. Now getting a door error message. Installed new control, no change. Spoke to JC. Will need new interlocks and control.; ordrng 1 W11244494 (Interlock kit) and 1 W10810046 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHB01
Near Manor, TX 78653
Matthew
Job Details: 01/28/2022
Arrived onsite for refrigerator leaking in freezer compartment. Upon inspection found frozen drain line and defrost water overflowing into compartment. Cleared line and tested. Unit is draining properly. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JZ0
Near Uhland, TX 78640
Brandon
Job Details: 01/21/2022
"Arrived on site for customer complaint of unit not starting, found failed control, ordering control. ; ordrng 1 W11256088 (Control) and 1 Cnote (Office to reschedule)"
We serviced a
WHIRLPOOL WASHER
Model WTW5300VW2
Near Austin, TX 78734
Robert
Job Details: 01/21/2022
Arrived on call for complaint of water dripping into washer in off mode. Confirm the valve not completely shutting off. Replace valve and test.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Round Rock, TX 78664
Jimmy J.
Job Details: 01/21/2022
Arrived on site for Heating Element - SP W11540964 - Special Project S17304 - PRE-ID Heater Bushing W11537778?. . .SP W11540964 - Special Project S17304 - Parts and Labor. Removed element and installed new element. Ran diagnostics and no leaks detected. No error codes came on. Diagnostics completed without issue. Found legs were uneven causing the door not to close easily. Lowered left leg and door closes as designed. Found kick plate cover screw missing. Used a personal screw I had to secure kick plate. Job completed
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Austin, TX 78717
Scott
Job Details: 01/21/2022
"Arrived on site , replaced bellow and control. Ran diagnostics all checked normal. No water leaks detected at time of service.Job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Austin, TX 78744
Tyler L
Job Details: 01/21/2022
"Arrived on site for complaints of no heat. Found unit heating well. Tested with glass of water, and it heated. Tested for longer intervals a few times. Put larger glass of water in and brought the water to a boil, which took 3 minutes. Verified proper voltage at the wall with polarity. No issues at this time, job complete."
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS02
Near Driftwood, TX 78619
Leonardo
Job Details: 01/21/2022
Arrived on site to test unit for unit not keeping Time correctly. Test unit and found unit not connected to Wi-Fi. Advised customer to connect unit to Wi-Fi. Job complete.
We serviced a
JENN-AIR RANGE
Model JDRP548HL01
Near Cedar Park, TX 78613
Justin
Job Details: 01/21/2022
"Arrived on site for a range that was leaking gas. Upon arrival the customer stated that they tend to smell it on the cooktop after they have used it and it has sat a while. They also found that when you open the smaller oven it tends to smell like gas. They also stated they had a plumber out and he found the gas was coming from the top of the unit. I could not smell gas on the cooktop, but I could smell a small amount in the oven. I called techline and spoke to Robert and received SR# 7732785723. Robert recommend gaining access to the back and further diagnosing, and then to call back. As I went to pull the unit out I found prior floor damage (pics in SD). When getting low to put up the feet, I began to get a stronger gas smell. I put my skid plate down and pulled the unit out. I then gained access to the regulator and pressure regulator tube. I used my leak detector on both, and could not detect anything. However, the gas smell was strongest in this area. I then checked for a leak at the wall and gas line with my leak detector, but could not detect anything. I called techline back and spoke to Chris kept the same SR number. Chris recommended to go ahead and replace the regulator. I am ordering the regulator and the office will need to reschedule to install. Return tech needs to convert the regulator to propane. ; O-emld tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HPS02
Near Austin, TX 78746
Matthew
Job Details: 01/21/2022
"Arrived onsite for refrigerator not making ice and chattering when dispensing water. Customer had replacement filter so replaced and tested. Chattering stopped. Ran twice maker test and found E2 ice maker error. Forced harvest cycle and did complete. Ran fill test and did not fill. Used extra tube to test valve, valve is functioning. Line freezing at ice maker. Ran additional fill test and ice maker filled properly. Ordering icemaker and heater. Customer will monitor for now. Office to reschedule.; ordrng 1 W11087201 (Heater) and 1 W11483245 (Ice maker)"
We serviced a
KITCHENAID ICE MACHINE
Model KUIS18NNTW1
Near The Hills, TX 78738
Luis
Job Details: 01/21/2022
"Arrived on site for no ice. Ran diagnostics water fill and pumps passed,during compressor cool down frost slowly forming on evaporator plate,removed grill cleaned condenser coils."
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Lakeway, TX 78734
Kevin
Job Details: 01/21/2022
"Arrived on site and inspected washer and found actuator is not in cam kit ring, replaced actuator and confirmed washer is operating normally by running a calibration cycle, job complete, took pictures."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Austin, TX 78728
David Z
Job Details: 01/21/2022
"Arrived on site to diagnose refrigerator with concern in regards to doors not being perfectly level. Customer advised me right door seems to have shifted a little. Advised doors will slightly shift due to shifting of the cabinet, and also based on item weight in doors. Level looks good and doesn't need any adjustments at this time. Call complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS00
Near Austin, TX 78759
David Z
Job Details: 01/21/2022
Arrived on site to install new drip pan to resolve rusted pan causing drain blockage. Removed fan scroll and bad drip pan. Blasted drain and drain tube with steamer to clear blockage. Tested with cup of water to verify drain is draining. Was able to reuse fan scroll. Unit now working as designed.
We serviced a
KITCHENAID ICE MACHINE
Model KUIX335HPS01
Near Austin, TX 78738
Luis
Job Details: 01/21/2022
"Arrived on site for no ice. Ran diagnostics found fill tube misaligned,reinstalled fill tube,unit passed all diagnostic test."
We serviced a
WHIRLPOOL COOKTOP
Model WCE55US0HB01
Near Manor, TX 78653
Matthew
Job Details: 01/21/2022
Arrived onsite for broken cooktop. Upon inspection found cooktop with heat fracture. Replaced cooktop. Unit is functioning properly. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF590SAJM0
Near Leander, TX 78641
Justin
Job Details: 01/21/2022
"Arrived on site for a dishwasher not getting any water. Upon arrival the customer stated it seemed like not enough water was in the bottom of the tub and the dishes werent getting clean. I put the unit into diagnostics mode and gained access to the bottom. Upon further inspection I found signs of a small leak under the sump. I found stored error codes F4E3 for motor not running and F7E1 for no heat. I then ran a diagnostics cycle and found the unit would fill and heat, but the water did not recirculate. Due to this, I installed a new sump and motor. I then put the unit back into diagnostics mode and ran a test cycle. I found the unit now working as designed. No leaks observed at the end of service. Call complete."
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near New Braunfels, TX 78132
Noah D
Job Details: 01/21/2022
"Arrived on site to inspect unit for not turning off and freezing, upon inspection found the units t-stat shorted replaced t-stat and factory restored the unit. All functions returned normally. Complete"
We serviced a
WHIRLPOOL WASHER
Model GHW9400SU0
Near Morgan's Point Resort, TX 76513
Jonathan M
Job Details: 01/21/2022
Arrived on site for a washing machine thats making a loud sound in the spin cycle. Inspected unit and work area. Confirmed customers complaint and held the tub in place found the basket wobbling from side to side indicating a bad bearing. Ran the unit through an auto test and confirmed the noise.
We serviced a
KENMORE WASHER
Model 110.294228
Near Austin, TX 78749
Kevin
Job Details: 01/21/2022
"Arrived on site and inspected washer and didnt find any leaking during cycle, sent two videos to KB/service management of washer not leaking if issue continues pressure sensor and hose may be failing. Pressure switch kit W10339251
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF993FIFM00
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 01/21/2022
Arrived on site to install previously diagnosed parts. Removed evap cover and installed new evap cover. Removed control and installed new control. Powered up fridge and it began running as designed. Customer knows to allow 24 hours to pass before placing items inside. Job completed.
We serviced a
KITCHENAID DISHWASHER
Model KUDX03FTSS3
Near Austin, TX 78701
Jacob
Job Details: 01/21/2022
"Arrived onsite for unit possibly leaking. Tested the unit 2 times, and saw no leaks from underneath or coming from inside the unit during fill and draining. Let customer know to monitor the unit for leaks if it continues. Possible the fill valve is the issue but it was not leaking at all. ordrng 1 WPW10158389 (Valve)"
We serviced a
AMANA RANGE
Model AGR5330BAB3
Near Uhland, TX 78640
Tyler L
Job Details: 01/21/2022
"Arrived on site for complaints of front right burner not igniting. Found cap out of position. Positioned correctly and tested. Front right burner now igniting right away each time. Tested several times, and had customer test it as well. Cleaned burner cap and informed customer on how it needs to sit. Inspected other burners and found no issues. Job complete."
We serviced a
WHIRLPOOL RANGE
Model WFG535S0JZ0
Near Austin, TX 78727
David Z
Job Details: 01/21/2022
"Arrived on site to follow up on range that is overheating. Customer advised metal thermometer used inside the unit was reading up to 500 degrees. Ran temperature checks on unit. Was reading unit cycling between 346 and 375. Could not find any abnormal Temps occurring, and metal thermometers are only good for ballpark measurements at best by design. Advised customer on findings. No calibration adjustments made. Advised to try a different thermometer, but accurate measurements are hard to take on any leave in thermometer. Unit working as designed. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WFW92HEFC0
Near Austin, TX 78738
Robert
Job Details: 01/21/2022
Arrived on call to replace previous diagnosed part. After replacing dispenser test for leaks and collect remaining balance.
We serviced a
MAYTAG WASHER
Model MHWE300VF00
Near Round Rock, TX 78681
Cliff
Job Details: 01/21/2022
We serviced a
GE MICROWAVE
Model PEB7226DF1BB
Near Austin, TX 78717
Justin
Job Details: 01/21/2022
Arrived on site to install previously diagnosed parts. I installed the new door and then tested the unit. I ran the MW with a MW safe cup of water. The unit was heating and now opening/closing as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Austin, TX 78757
Scott
Job Details: 01/21/2022
"Arrived on site , replaced heater element . Ran test per SP. all checked normal. No water leaks detected at time of service. Job complete ."
We serviced a
KITCHENAID FREEZER
Model KRMF706ESS04
Near Austin, TX 78731
Scott
Job Details: 01/21/2022
"Arrived on site ,replaced ice box fan and icemaker . Ran harvest and fill test all checked normal. No error codes after power reset. No water leaks detected at time of service. Job complete."
We serviced a
GE REFRIGERATOR
Model GNE29GSKBSS
Near Austin, TX 78726
David Z
Job Details: 01/21/2022
"Arrived on site to follow up on refrigerator making buzzing noise intermittently. Customer had video showing buzzing noise tracked back to RC. SW located GE service bulletin REF 10-20, which identifies the noise as moisture freezing on fan blade. order parts WR49X32042 (AIR TOWER KIT), WR98R4546322 (SOFTWARE UPDATE)
We serviced a
MAYTAG WASHER
Model MHW5630HC0
Near Lockhart, TX 78644
Andrey
Job Details: 01/21/2022
"Arrived on site to test unit for F8E3, tested unit found error present, checked all connections, drain filter looked fine, when running test cycle noticed water coming in really slow, and valves making loud humming sound, after test got error code for long fill F8E1, recommended to customer to replace ACU, pressure switch, hot cold water valve
We serviced a
KITCHENAID ICE MACHINE
Model KUIS18NNXB0
Near Austin, TX 78746
Matthew
Job Details: 01/21/2022
Arrived onsite for ice machine not making ice. Upon arrival found unit having a plumbing issue. Standing water in the bin and would not drain out. Unit does not have external drain pump. Also found that unit has broken grid cutter. Customer will address plumbing issue then contact office if moving forward with cutter replacement .
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM354DSS3
Near Bee Cave, TX 78738
Leonardo
Job Details: 01/21/2022
Arrived on site to test unit for unit not washing correctly. Test unit and found bad wash motor.
We serviced a
WHIRLPOOL WASHER
Model MVWB835DW1
Near Austin, TX 78757
Scott
Job Details: 01/21/2022
"Arrived on site for high pitch screws and oil,on gearcase . Found gear case leaking oil . Replaced gearcase and slider . Ran calibration and diagnostics wash. All checked normal. No water leaks detected at time of service. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS04
Near Cedar Park, TX 78613
Scott
Job Details: 01/21/2022
"Arrived on site for right side pantry draw not soft closing . Found draw just snaps shut . Also dispenser is spitting and splashing when dispensing . Ordering rails for draw . Valve , filter head . No water leaks detected at time of service. Call to set return ; ordrng 1 W11242573 (Adapter) and 2 W10737730 (Nut)s and 2 W10737605 (Screw)s and 1 W11255718 (Dual valve) and 1 W11293954 (Filter head) and 1 W11460084 (Valve)"
We serviced a
KITCHENAID OVEN
Model KODE500ESS00
Near Austin, TX 78731
Matthew
Job Details: 01/21/2022
"Arrived onsite for oven light not functioning. Upon inspection found upper oven, right side light not functioning. Tested unit and found no voltage getting to socket. Pulled unit and checked for voltage at source. Was good. Replaced light assembly and tested. Unit now functioning properly. Job complete"
We serviced a
KENMORE WASHER
Model 110.2810331
Near Bee Cave, TX 78738
Robert
Job Details: 01/21/2022
"Arrived on call to replace previous diagnosed parts. Found the screw for the rotor unable to remove will need to also replace rotor, stator and wire harness to complete. Will need authorization ; ordrng 1 Rotor (Research) and 1 Stator (Research) and 1 Harness (Research)"
We serviced a
ROPER DRYER
Model REX4635EQ2
Near San Marcos, TX 78666
Andrey
Job Details: 01/21/2022
"Arrived on site to test unit for no heat, tested unit found bad cutoff, got authorization from office to replace thermal cut off, replaced part tested unit,unit is now heating, used a piece of lint to check suction and it looks okay at this time the unit is running as designed, job complete"
We serviced a
WHIRLPOOL DRYER
Model WED5500SQ0
Near Austin, TX 78737
Kevin
Job Details: 01/21/2022
"Arrived on site and inspected dryer and found cut off and thermal fuse has failed. Replaced both and took a short video and sent it to KV/AHS of dryer running and heating properly. Found airflow is showing restricted and recommend it to homeowner that would be clean/cleared via service before dryer is used again, job complete"
We serviced a
WHIRLPOOL WASHER
Model MHW8630HC1
Near Austin, TX 78727
David Z
Job Details: 01/21/2022
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS00
Near The Hills, TX 78738
Luis
Job Details: 01/21/2022
"Arrived on site. Diagnosed water leaking and splashing from fill tube,called tech support per tech support unit will need a new freezer door. Informed customer door needed,adjusted fill tube tested water fill no water leaking from tube,informed customer if problem continues will need a new door. Sr#7732782812"
We serviced a
KITCHENAID ICE MACHINE
Model KUID508HPS01
Near Austin, TX 78759
David Z
Job Details: 01/21/2022
Arrived on site to install retaining clip and lower panel due to damage from hanging door. Removed door and installed hunge pin clip. Attempted to install lower cover but found it damaged in box. When ice machine was running you can hear the recirc pump gurgling. Replaced recirc pump and retested. Verified noise is gone and unit working as designed. Reordering lower panel cover. Office to schedule when part arrives.; ordrng 1 W11296659 (Panel)
We serviced a
MAYTAG DISHWASHER
Model MDBF550AWB
Near Austin, TX 78733
Matthew
Job Details: 01/21/2022
Arrived onsite for dishwasher not cleaning properly. Upon arrival inspected unit and found clogged accumulator. Buildup was throughout not allowing water to filter and circulate properly. Replaced accumulator. Tested unit and unit is functioning properly. Replaced right bracket. No leaks present at this time. Job complete.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Luling, TX 78648
Andrey
Job Details: 01/21/2022
"Arrived on site to test unit for clothes wet at end of cycle, put unit into diagnostics, found leaking water valve tub extremely loose on shaft, completely stripped hub, and gear case leaking oil, will need basket, gear case, hub, cam kit, belt, wash plate and screw to fix unit, office to reschedule ; ordrng 1 W10752719 (Basket assembly) and 1 W10752187 (Wash plate screw) and 1 W10902814 (Wash plate)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM604KPS0
Near Austin, TX 78734
Robert
Job Details: 01/21/2022
Arrived on call for complaint that seal on bottom of door deformed. The seal is distorted order replacement seal. ; ordrng 1 W11454757 (Seal bottom)