Near Waco, TX 76705
Jonathan
Job Details: 04/06/2020
REFRIGERATOR WHIRLPOOL GX5FHTXVB08 "Arrived on site to install previously diagnosed parts. Inspected unit and work area. Found door gasket completely sealed around freezer. Place unit in service diagnostics and ran several tests including fan tests, damper control, and thermistors. Everything passed all testing. Advise customer that she may have had something blocking the freezer door from closing allowing frost buildup into the freezer and over the evaporator. Advised her to make sure the door is fully closed before walking away. Unit is working as designed. Call complete."
Near Robinson, TX 76706
Jonathan
Job Details: 04/06/2020
WASHER WHIRLPOOL WET4027HW0 Arrived onsite for washer that would not fill. Inspected unit and work area. Customer advised the unit would not fill. Place unit in service diagnostics and found no error codes. Ran unit through an auto test and unit worked as designed. Ran unit through a manual test on the valves and unit ran as designed. Went over user care guide and how to avoid this in the future. Call complete.
Near Meadowlakes, TX 78654
James
Job Details: 04/06/2020
REFRIGERATOR KENMORE 1.07E+02 Arrived on site and tested operation. Found unit is dispensing water and making ice. Unable to duplicate failure. Customer did want filter replaced and to purchase an additional filter. Installed new filter and cleaned condenser. Unit tests good. Job complete
Near Little River-Academy, TX 76554
Jonathan
Job Details: 04/06/2020
WASHER WHIRLPOOL WTW5000DW1 Arrived on site for washer that’s not filling. Inspected unit and work area. Place unit in service diagnostics and found an F8 E1 (no/long fill) error code. Placed unit in an manual test and found the cold water valve would not draw in water.
Near Cedar Park, TX 78613
Lou
Job Details: 04/06/2020
OVEN WHIRLPOOL WFE515S0ES2 "arrived on site to install previously diagnosed and ordered parts. Due to the L1 connections at the terminal block shorting out, I removed and replaced the main harness, terminal block & power cord. Tested unit and it operated as designed. . Job completed."
Near Georgetown, TX 78628
Lou
Job Details: 04/06/2020
DISHWASHER WHIRLPOOL WDF530PSYW6 "arrived on site to inspect dishwasher leaking from underneath. Upon further inspection, I found the unit tub full of water. I closed the unit door and pressed cancel to engage the drain pump and it failed. I removed the water from the unit using my wet vac, and removed the drain pump to inspect and it was very hot. Also, I found that the heating element was rusting and broken in two due to shorting out. I placed the unit in diagnostics and tested and the unit operated as designed except for the drain pump and element. Using my wet vac, I drained the water from the unit at the drain hose connection at the disposal. The hose was clogged with debris as was the disposal port. I was able to get the water to flow through the drain hose. The unit will need a drain pump and element and possibly a drain hose.I am ordering the element and CNOTE-AUTHORIZATION, CNOTE-OFFICE TO SCHEDULE,.; ordrng 1 W10518394 (heater)"
Near Georgetown, TX 78628
Lou
Job Details: 04/06/2020
REFRIGERATOR WHIRLPOOL WRX735SDBM00 "arrived on site to inspect refrigerator ice maker not working. Upon further inspection, the customer advised that the water dispenser is not dispensing water well. I tested the dispenser and the water came out strong and slowly stopped. I removed the filter and attached a bypass and retested the dispenser and the water came out strong as designed. I advised the customer to purchase a raindrop #4 filter as it’s approved by whirlpool and not a universal brand filter. I checked the ice maker by jumping T-H and it failed. I jumped L-V and no water dispensed. I removed and replaced the ice maker and cycled power to the unit and the ice maker is operating as designed. Unit is operating as designed. No water leaks observed during service, job completed."
Near Leander, TX 78641
Paul
Job Details: 04/06/2020
REFRIGERATOR KITCHENAID KRFC300ESS01 Arrived onsite for a refrigerator not cooling properly. I found the FC at 21 degrees and the RC at 36 degrees. I found all the sealed system components running. I found the compressor loud and very hot. The unit was still charged and while running the low side pressure was at 25 psi indicating an insufficient compressor. I recovered the refrigerant and replaced the compressor. I installed a UV drier and a low side service tap. I vacuumed the system and it held a 30 psi vacuum for 20 minutes. I charged the system with 5.00 oz’s of R134A. I tested the unit and it is working as designed. While testing I found the dampener very loud and I replaced it. The dampener is working as designed. Call complete.
Near San Marcos, TX 78666
Noah D
Job Details: 04/06/2020
DRYER WHIRLPOOL WED4850HW0 "Arrived on site to install drum and repair pads, installed parts and retested, no scraping noise found, felt was ripped off on old drum. Job complete"
Near Austin, TX 78748
Kevin
Job Details: 04/06/2020
WASHER WHIRLPOOL WTW4855HW1 "Arrived on site and replaced capacitor diagnosed on previous visit after replacement washer is now operating properly. No water leaks from connections at time of service, job complete"
Near San Marcos, TX 78666
Robert
Job Details: 04/06/2020
WASHER WHIRLPOOL WFW5620HW0 Arrived on job for complaints of leaks found bellow damaged. Replaced bellow and test operation. No additional leaks detected at time of service.
Near Georgetown, TX 78626
Lou
Job Details: 04/06/2020
DISHWASHER KITCHENAID KUDI01ILBL6 "arrived on site to inspect dishwasher not cleaning. Upon further inspection, I found the normal and cancel lights blinking. I attempted to place the unit in diagnostics and it failed. Cycled the power to the unit and attempted again and the unit failed. I removed the top console to inspect the control and found the ribbon was not locked into the the connector on the control. I reinserted the ribbon and retested and was able to get the unit into diagnostics and it tested good. However, as soon as I took the unit out of diagnostics, the normal and cancel lights began to blink. No water leaks observed during service, job completed."
Near New Braunfels, TX 78132
Noah D
Job Details: 04/06/2020
OVEN WHIRLPOOL WOC54EC0HS03 "Arrived at house to install console and retest, after installing console no change found, talked with Techline and checked all connections and voltages and found no L2 to the main ACU causing no heating. Complete"
Near Briarcliff, TX 78669
Brandon
Job Details: 04/06/2020
DISHWASHER WHIRLPOOL WDF540PADM3 "Arrived on site for customer complaint of top shelf having broken piece, found the stops were broken/not latching. I replaced stops and adjust the track for a tighter fit. Unit tested good."
Near Georgetown, TX 78628
Cliff
Job Details: 04/06/2020
MICROWAVE WHIRLPOOL WMH31017HS Arrived on site to diagnose a microwave with a damaged door. Per builders request took door off of other microwave in house across the street to install on this unit. Installed door as old one was dented on the bottom. This job is complete and builder will place claim for other microwave to have door replaced.
Near Woodway, TX 76712
Jonathan
Job Details: 04/06/2020
DRYER MAYTAG MEDX655DW0 Arrived on site for dryer that is making a thumping sound. Inspected unit and work area. Customer advised before the issue started that they heard what sounded like a belt slipping. Manually spun drum and heard the unit squeak when it got to a certain point all the way around the drum. Removed front panel and basket and found two rollers that were hard to turn. Replaced rollers and belt and tested unit. Unit is working as designed. Call complete.
Near Austin, TX 78759
David
Job Details: 04/06/2020
MICROWAVE FRIGIDAIRE FGMV176NTF "Arrived on site to install previously diagnosed parts to resolve no power to MW control. Installed new harness and retested unit. It now comes on, however fan is on all the time. Need to replaced right hand side thermostat behind control, part #5304509475. Scheduled return visit ; ordrng 1 5304509475 (THERMOSTAT)"
Near Kyle, TX 78640
Leonardo
Job Details: 04/06/2020
RANGE KITCHENAID KSEB900ESS0 Arrived on site to test unit for blower not working. Replaced blower Test unit and unit test good job complete
Near Austin, TX 78704
Kevin
Job Details: 04/06/2020
WASHER ESTATE TAWX700JQ1 "Arrived on site and inspected washer and found that lid switch has failed, after replacing the switch washer will now complete a spin cycle. No water leaks from connections at time of service, job complete.
Near Waco, TX 76712
Jonathan
Job Details: 04/06/2020
REFRIGERATOR WHIRLPOOL WRF767SDHV00 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced evaporator motor assembly and tested unit. Unit is working as designed. Call complete.
Near Austin, TX 78731
Tyler B.
Job Details: 04/06/2020
MICROWAVE KITCHENAID KOCE500ESS01 "Unit and door is closing, timer counts down, mag and fan and turn table do not run, via test mode was able to test relays and mag was heating. Will need to return with acu , fan and UI; ordrng 1 CNOTE (OFFICE RS ) and 1 CNOTE (INSPECT FAN ) and 1 CNOTE (2HR WINDOW FOR T/S TESTING ) and 1 W10588755 (panl-cntrl) and 1 W10838964 (motor-fan) and 1 W10915648 (cntrl-elec ACU)"
Near Pflugerville, TX 78660
Wesley
Job Details: 04/06/2020
FREEZER WHIRLPOOL WRX735SDHZ Arrived onsite and found unit had issue with icebin. Crushed ice all the time due to fear failure. Orderin*ice bin to repair. Advised on other maintenance concerns. ; ordrng 1 W11185686 (ICE BIN)
Near Austin, TX 78731
Luis
Job Details: 04/06/2020
REFRIGERATOR MAYTAG MFX2570AEM4 "Arrived on site for no ice. Icemaker not running through a forced cycle diagnosed a defective icemaker. Installed a new icemaker powered icemaker on,icemaker ran through a cycle and filled with water.
Near Austin, TX 78757
Luis
Job Details: 04/06/2020
REFRIGERATOR AMANA MRT118FFFM01 "Arrived on site for no cool. Found large iceball on inlet to evaporator,replaced evaporator,compressor and drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good unit cooling down correctly replaced air duct.
Near West, TX 76691
Jonathan
Job Details: 04/06/2020
REFRIGERATOR MAYTAG MFI2570FEZ06 Arrived onsite for refrigerator that won’t dispense ice. Inspected unit and work area. Found unit dispensing ice at first but would get into a bind after half a cup of ice was dispensed. Tried to adjust the blades but was unable to get he ice bin to work properly. Ordering ice bin . ; ordrng 1 W11185686 (ice-contnr)
Near Georgetown, TX 78628
Lou
Job Details: 04/06/2020
DISHWASHER KITCHENAID KUDS30FXSS1 "arrived on site to inspect dishwasher control panel no response. Upon further inspection, I checked voltage to the unit and got 125V. Removed the outer door panel and checked the main control and found a relay that was damaged. I verified ohms to the fuse. I removed and replaced the main control and tested and the unit operated as designed. No water leaks observed during service, job completed."
Near Elgin, TX 78621
Andy
Job Details: 04/06/2020
OVEN KITCHENAID KOSE500ESS00 Arrived on site to install previously diagnosed TOD. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Near Killeen, TX 76549
Al
Job Details: 04/06/2020
REFRIGERATOR WHIRLPOOL MFW2055FRZ00 Arrived to inspect French door refrigerator not cooling.Verified the complaint and took temperatures and got 29 in the refrigerator and 49 in the refrigerator compartment.Accessed the evaporator and there was no frost pattern.I noticed the freezer section was sweating badly and filled with water droplets..The compressor was burning hot to the touch and the condenser fan was running.Called office and spoke with DW and informed of all the above issues.Office to handle call from this point on
Near Austin, TX 78729
Wesley
Job Details: 04/06/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ Arrived onsite for cooling issues and found fan stuck on insulation tape. Corrected fan and is now unit operating as designed. Advised customer on use and care. All checks good.
Near Harker Heights, TX 76548
Jonathan
Job Details: 04/06/2020
DRYER AMANA NED4655EW1 Arrived on site for dryer that will not turn on. Inspected unit and work area. Tested voltage at the wall and found 73.4 V going from L1 to L2. Found 121.4 V going from L2 to neutral but 47.3V going from L1 to ground. Advised customer to have an electrician fix her outlet and to call back if she had further issues.
Near Marble Falls, TX 78654
James
Job Details: 04/06/2020
DRYER WHIRLPOOL WED4850HW0 "Arrived on site and tested operation. Found thumping and popping sounds while unit running. Inspected rollers and found both warped and tensioner has rubber from belt on it indicating drum had been stuck. Installed new rollers, tensioner and belt from 4392065 service kit. Tested operation and found unit working properly. Job complete"
Near Lockhart, TX 78644
Leonardo
Job Details: 04/06/2020
DISHWASHER KITCHENAID KDTM354EBS3 Arrived on site to test unit for upper track rusted and falling. Replaced both track and adjusters test unit an unit test goodJob complete
Near San Marcos, TX 78666
Noah D
Job Details: 04/06/2020
OVEN WHIRLPOOL WOC54EC7HS01 "Arrived on site to inspect oven for loud oven noise, upon inspection found no noise out of ordinary, pulled oven and tested all components and found the customer was hearing the cooling fan on high. Put oven back in. Job complete"
Near Marble Falls, TX 78654
James
Job Details: 04/06/2020
DRYER MAYTAG MEDX655DW1 Arrived on site and tested operation. Found no heat. Tested heater and fuses. Found heater shorted causing hi limit to fail. Installed new heater and hi limit. Tested operation and found unit working properly. Job complete
Near New Braunfels, TX 78130
Noah D
Job Details: 04/06/2020
WASHER MAYTAG MVWB765FW "Arrived on site to inspect washer for leaking, upon inspection I found the drain pump unconnected dumping water on ground. Job complete"
Near Waco, TX 76708
Jonathan
Job Details: 04/06/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ03 Arrived on site for refrigerator that is leaking. Inspected unit and work area. Found drain hole at the bottom plugged up with ice. I defrosted the ice for her and found the unit still not draining. Unplugged the drain tube and found something plugging up her drain line. Removed obstruction and tested unit. Unit is working as designed. Call complete.
Near Georgetown, TX 78633
Wesley
Job Details: 04/06/2020
DRYER LG DLG1502W Arrived onsite and provided customer instruct and safety review.. All checks good.
Near Austin, TX 78732
Brandon
Job Details: 04/06/2020
DISHWASHER WHIRLPOOL MDB8959SBS3 "Arrived on site for customer complaint of unit leaking, I replaced all float assembly parts ordered by previous tech, unit tested good in diagnostic cycle, no leaks. Tested heating element and thermostat, those tested good.
Near Hutto, TX 78634
Andy
Job Details: 04/06/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived on site for water line leaking. Tested and inspected unit and found failed failed water line in door and door will need to be replaced to complete repairs. Ordering part. Office to schedule return trip.; ordrng 1 LW11037733 (dor-fip) and 1 SEENOTE (OFFICE TO SCHEDULE )
Near Horseshoe Bay, TX 78657
James
Job Details: 04/06/2020
RANGE JENN-AIR JGRP548HL00 Arrived on site and found harness was interfering with fan. Routed harness properly and tested operation. U it tests good. Job complete
Near Kingsland, TX 78639
James
Job Details: 04/06/2020
RANGE FRIGIDAIRE FCRG3052AWA Arrived on site and tested operation. Found cooktop flames too high and adjusted to proper flame height. Tested oven and found temperatures vary based on temp setting. Found temp probe to be faulty. Replaced and tested. Unit tests good. Job complete
Near Round Rock, TX 78665
Andy
Job Details: 04/06/2020
REFRIGERATOR KITCHENAID KRFF707ESS01 Arrived on site for refrigerator ice buildup in RC. Tested and inspected unit and found failed fan with harness and drip pan bowed out.
Near Killeen, TX 76549
Jonathan
Job Details: 04/06/2020
DRYER MAYTAG MEDX655DW1 Arrived on site for a dryer that won’t turn off. Inspected unit and work area. Customer advised that the dryer works just fine and will turn off if you open the door but will not count down. Replace timer and tested unit. Unit is working as designed. Call complete.
Near Killeen, TX 76542
Al
Job Details: 04/06/2020
OVEN WHIRLPOOL WFE540H0ES0 "Called Whirlpool Tech line and spoke with KATHY SR# 7727522480Advised him of issues and was told to check all connections at the control, outlet to make sure they’re in properly.Confirmed all connections were seated properly.Customer will seek an electrician for further outlet issues.Customer did point out a broken handle on the oven door.Ordering to complete cracked trim issues.Office to reschedule with customer.; ordrng 1 W10335333 (TRIM VENT STAINLESS )"
Near Cedar Park, TX 78613
Paul
Job Details: 04/06/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived onsite for a refrigerator to replace previous diagnosed parts. I replaced the ice box fan and tested the unit. The fan is working as designed. Call complete.
Near Taylor, TX 76574
Andy
Job Details: 04/06/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived on site for refrigerator over cooling in RC. Tested and inspected unit and found failed harness damper and thermistor. Ordering needed part. Customer wants soonest appointment possible. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W10884720 (harns-wire)
Near , TX 78610
Jacob
Job Details: 04/06/2020
WASHER GE GTWN4250D1WS Arrived onsite for unit not powered on. Tested unit. Found that control board was no good. Replaced control board.
Near Luling, TX 78648
Jacob
Job Details: 04/06/2020
WASHER MAYTAG MVWB765FC2 Arrived onsite for unit not powering. Tested unit. Found that UI panel was not working. Replaced UI control panel. Tested unit. Unit test good. No leaks at this time. Job complete.
Near Harker Heights, TX 76548
Al
Job Details: 04/06/2020
OVEN KITCHENAID WOS92EC0AS01 Arrived to inspect wall oven failed to power on. Confirmed the complaint and removed and replaced the fuse.Reassembled and unit powered on and began operating as designed.Job complete
Near Austin, TX 78744
Luis
Job Details: 04/06/2020
REFRIGERATOR MAYTAG MSD2542VEW01 "Arrived on site for no cool. Powered unit on compressor not powering on clicking noise from starter,diagnosed a faulty starter. Installed a new starter powered unit on compressor powered down,frost forming on evaporator. ; used 1 8201786 (START DEVICE) from stock"
Near Cedar Park, TX 78613
Lou
Job Details: 04/06/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 "arrived on site to inspect dishwasher with no power. Upon further inspection, I attempted to turn the unit on and nothing happened. When I went to check the cord to see if it was plugged in, I found that the unit is hardwired and the switch was turned off. Turned the switch on and placed in diagnostics showing no error codes. Unit operated as designed. I advised the customer of my findings. No water leaks observed during service, job completed."
Near Dale, TX 78616
Jacob
Job Details: 04/06/2020
REFRIGERATOR WHIRLPOOL WRT314TFDB Arrived onsite for unit not cooling. Tested unit. Found that thermostat was not working for the bottom refrigerator portion and the timer was not working. Replaced both parts. Plugged in unit. Gave customer instruct to give unit 4 to 6 hrs to see if refrigerator is cooling. No issues at this time. Job complete. Customer has LBH
Near Luling, TX 78648
Jacob
Job Details: 04/06/2020
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 "Arrived onsite for unit not cooling both sections of the refrigerator. Tested in diagnostics mode. Looked inside freezer, could not feel air coming from evaporator fan. Found that the fan had fallen off the motor, not allowing cold air to move through out the unit. Secured fan back on too motor. Told customer to allow 2 days to let the unit defrost. No leaks at this time. Job complete"
Near Dripping Springs, TX 78620
Brandon
Job Details: 04/06/2020
MICROWAVE KITCHENAID KMHP519ESS0 "Arrived on site for customer complaint of door open error, I replaced interlocks with switches, unit tested good.
Near Killeen, TX 76549
Al
Job Details: 04/06/2020
REFRIGERATOR LG LMX25981ST "Arrived to inspect LG refrigerator not cooling.Confirmed the complaint and accessed the compressor, which was extremely hot to the touch.Condenser fan was running.Unit has Sealed system issue and will require repair Called office and spoke with CS. He is Ordering Research for compressor,access valve and dye drier sealed system tech, authorization, 2 hours CS will research parts and order.Needs more work.; ordrng 1 CNOTE (AUTHORIZATION ) and 1 CNOTE (SEALED SYSTEM TECH ) and 1 CNOTE (2 HOURS ) and 1 RESEARCH (CS NOTIFIED)"
Near Temple, TX 76501
Jonathan
Job Details: 04/06/2020
WASHER MAYTAG MVWC565FW1 Arrived onsite for washing machine that won’t lock. Inspected unit and work area. Found latch had become detached for the lid. Reattached latch and tested unit. Unit is working as designed. Call complete.
Near Georgetown, TX 78633
Wesley
Job Details: 04/06/2020
WASHER MAYTAG MVWB765FW3 "Arrived on site and found debris under the washplate causing noise, all else checks good. Advised customer on findings. Unit is now operating."
Near Pflugerville, TX 78660
Wesley
Job Details: 04/06/2020
WASHER WHIRLPOOL MVWB765FW2 Arrived onnsite and found damage to part damaged in box
Near Cedar Park, TX 78613
Paul
Job Details: 04/06/2020
WASHER WHIRLPOOL WFW75HEFW0 Arrived onsite for a washer that displayed an error code and the door won’t unlock. I powered the unit and the drain pump came on and continued to run. I manually unlocked the washer and the drain pump stopped. I found an F3E1 stored error code. I cleared the air trap and tested the unit. The unit works as designed. I advised the customer to get washer cleaner and run the clean washer cycle. There were no water leaks present at the time of service. Call complete.
Near Hutto, TX 78634
Andy
Job Details: 04/06/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM01 Arrived on site for refrigerator FC gasket not sealing properly. Inspected unit and found large gap at top middle of FC gasket. Heated and reshaped gasket and is now sealing properly. No water leaks present at time of service.
Near Copperas Cove, TX 76522
Al
Job Details: 04/06/2020
RANGE WHIRLPOOL WFE550S0HZ Arrived to inspect oven door damage.Confirmed the complaint and removed and replaced the left active hinge.Reassembled and unit now operates as designed.Job complete
Near Copperas Cove, TX 76522
Al
Job Details: 04/06/2020
WASHER WHIRLPOOL CAW42114GW3 "Arrived to inspect washer not draining or filling properly.Ran diagnostics test mode in store and unit preformed as designed.Customer has weak incoming water pressure, which caused the unit to error.Unit works as designed.Job complete"
Near Round Rock, TX 78665
Andy
Job Details: 04/06/2020
RANGE WHIRLPOOL WGG745S0FS02 Arrived on site to install previously diagnosed part. Removed failed part and replaced with new. Tested unit and all operations are normal. No gas leaks present at time of service.
Near Leander, TX 78641
Lou
Job Details: 04/06/2020
WASHER MAYTAG MVWB765FW3 "arrived on site to inspect washer with no functions. Upon further inspection, I found the console not responding to an attempt at placing in diagnostics. I tested the harness to the console and it was good and the main control light was flashing. I removed and replaced the console and tested and the unit is operating as designed. No water leaks observed during service, job completed."
Near Round Rock, TX 78664
Andy
Job Details: 04/06/2020
DRYER KENMORE 110.972821 Arrived on site for dryer not heating. Tested and inspected unit and found failed thermal fuse. Removed failed part and replaced with new. Tested unit and all operations are normal. No gas leaks present at time of service. Found house vent is clogged. Recommended having house vent for dryer cleaning before using unit and customer acknowledged.
Near Manor, TX 78653
Andy
Job Details: 04/06/2020
REFRIGERATOR WHIRLPOOL WRS315SDHM01 Arrived on site for refrigerator not level and ice maker not working. Leveled unit and found ice maker turned off. Turned on ice maker and cycled and ice maker cycled properly and filled. Instructed customer on use and care and practice for best performance. No water leaks present at time of service.
Near Austin, TX 78702
Luis
Job Details: 04/06/2020
REFRIGERATOR WHIRLPOOL WRF989SDAM03 Arrived on site for no cool. Removed evaporator cover found fresh food fan not running. Found broken wire on liner side brown w/red trace
Near Austin, TX 78704
Kevin
Job Details: 04/06/2020
WASHER WHIRLPOOL WFW5090GW "Arrived on site and inspected washer and found shipping bolts are still attached, remove shipping bolts and set washer into a spin cycle with a small load of towels and it is now operating normally. No water leaks from connections at time of
Near Dale, TX 78616
Leonardo
Job Details: 04/06/2020
RANGE THERMADOR PRD606RESG/03 "Arrived on site to test unit for damaged grill plate. Found damage do,ate replaced plate and found left botto. Warming drawer not turning off. Will need new touchpad for warmer drawer and new element office to research parts ; ordrng 1 RESEARCH (RESEARCH )"
Near Austin, TX 78750
Tyler B.
Job Details: 04/06/2020
COOKTOP JENN-AIR 89891 "Arrived to inspect unit with fan issue, found fan failed, replaced and tested goodMotor
Near Round Rock, TX 78681
Paul
Job Details: 04/06/2020
REFRIGERATOR GE PSS26MSWASS Arrived onsite for a refrigerator with no water or ice. I tested the dispenser and the water started at full pressure and went to a stop. Mr had some new filters and we tried one with the same results. The filter head needs to be replaced..; ordrng 1 WR17X22072 (MSWF MANIFOLD)
Near New Braunfels, TX 78132
Noah D
Job Details: 04/06/2020
REFRIGERATOR KITCHENAID KBSD608ESS00 "Arrived on site to inspect fridge for not cooling, upon inspection found freezer a point where damper was blocked to fridge as well as pushing open gasket causing frost. Fixed all problems. Job complete"
Near Austin, TX 78705
Kevin
Job Details: 04/06/2020
WASHER WHIRLPOOL WFW5620HW0 "Arrived on site and found power button has failed on control panel, replaced control panel and all function has returned to washer. Washer is stacked"
Near Georgetown, TX 78628
Cliff
Job Details: 04/06/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site to perform sealed system repair and replace controls for refrigerator. Upon pulling the unit out noticed rear wall of refrigerator starting to corrode and refrigerant line corroded coming out of cabinet. Contacted tech line and spoke with Rich. He confirmed insulation failure or hollow in insulation, and deemed unit unrepairable. No further repairs to be done at this time.File#7727518207"
Near West, TX 76691
Jonathan
Job Details: 04/06/2020
DISHWASHER KITCHENAID KDTE334GPS0 "Arrived on site for dishwasher that’s not making selections. Inspected unit and work area. Found door strike detached from tub and attached to the latch. Customer advised it has been that way since they bought it and they haven’t touched anything to fix it. Attached strike to proper location and tested unit. Strike remained in place. Placed unit in service diagnostics and found an F5 E2 (door stuck closed) and F2 E1 (UI stuck button). Ran unit through an auto test cycle and unit ran as designed. Explained to customer that if the door does not open, it will not allow the unit to make selections. With us fixing the strike, the unit should be able to open and enter selections and work as designed. Ran a normal cycle to test the unit and unit is working as designed. Call complete."
Near Canyon Lake, TX 78133
Noah D
Job Details: 04/06/2020
WASHER MAYTAG MVWB965HC0 "Arrived on site to get clothes out of agitator, pulled sheet after disconnecting agitator and replaced agitator back in. Job complete"
Near Georgetown, TX 78633
Lou
Job Details: 04/06/2020
REFRIGERATOR KENMORE 795.74025.411 "arrived on site to inspect refrigerator no cool in both compartments. Upon further inspection, I found both compartments very warm and all fans operating. I removed the back cover and checked the compressor and it was on but the lines were room temp. No water leaks observed during service, job completed.
Near Cedar Park, TX 78613
Lou
Job Details: 04/06/2020
REFRIGERATOR WHIRLPOOL KSF26C7XYY04 "arrived on site to inspect refrigerator no cool in both compartments. Upon further inspection, I found the unit sitting in the breezeway near the front door. When I opened the doors, I found the unit on, all fans functioning and both sections warm. I placed the unit in diagnostics and ran test #4 and the 3-way valve functioned as designed. Also found that the FC defrost bimetal was open. I removed the RC Evap cover and found a lot of mold building up on the fan scroll on side walls. Found the thermistor corroded and the lines to the evaporator corroded. I advised the customer of my findings and advised the unit would need a sealed system repair along with a few other parts replaced. Sealed system components covered under warranty. I am ordering the compressor, dryer, access valve, both evaporators, FC bimetal harness, RC thermistor, RC fan scroll, 3-way valve, CNOTE-2HR JOB, CNOTE-OFFICE TO RESCHEDULE. No water leaks observed during service.; ordrng
Near Cedar Park, TX 78613
Lou
Job Details: 04/06/2020
REFRIGERATOR WHIRLPOOL MFI2570FEZ07 "arrived on site to install previously diagnosed and ordered part. Due to the water dispenser dripping water and previous tech ordering the water line inside the door, I removed and replaced the water line and tested and the unit continued to drip. I advised the customer of my findings and that I am ordering more parts and would have the office to schedule return service. I am ordering the reservoir, valve, water line from the valve to top hinge, water line in the door, and the reduced and water line. No water leaks, other than the drip, observed during service. ; ordrng 1 8212547RP (tube-water) and 1 W10786952 (valve) and 1 W11043013 (valve) and 1 W11346622 (RESERVOIR) and 1 WPW10444033 (tube-water) and 1 WPW10511930 (tube-water)"
Near Austin, TX 78722
Kevin
Job Details: 04/06/2020
RANGE KITCHENAID KSGG700ESS1 "Arrived on site and inspected range and found igniter is not lighting on 2nd attempt to maintain temperature, replaced igniter with truck stock and preheated And found temperature is off above 270°, took pictures. Replaced temperature sensor also. No further repair is required at this time, job complete."
Near Austin, TX 78744
Luis
Job Details: 04/06/2020
REFRIGERATOR WHIRLPOOL WRS315SDHM02 "Arrived on site for no cool. Compressor making loud odd noises,no frost formation on evaporator. Ordering a compressor,access valve and drier will also order an evaporator in case needed. ; ordrng 1 W10507884 (COMPRESSOR) and 1 W10913906 (ACCESS VALVE ) and 1 WP2188823 (EVAPORATOR ) and 1 WPW10143759 (DRIER UV)"
Near Austin, TX 78739
Kevin
Job Details: 04/06/2020
COOKTOP WHIRLPOOL WCG97US0HS "Arrived on site and found spark module has failed and common wire is broken, after replacing spark module it is now operating properly. job complete"
Near Buda, TX 78610
Robert
Job Details: 04/06/2020
FREEZER WHIRLPOOL WRX735SDHZ02 "Arrived on job for complaints of noise from freezer door. Found the door working as designed. Called tech line, 7727520973, they confirmed the comparison of freezer door to pantry door is different rails.
Near Leander, TX 78641
Lou
Job Details: 04/06/2020
RANGE WHIRLPOOL WFG515S0ES1 "arrived on site to inspect range cooktop burners. Upon further inspection, the customer advised that the front left burner takes a long time to ignite. I tested all four burners and the front left did take a longer time than normal to ignite. I attempted to clean the burner head but still it failed. I removed and replaced the burner head and retested and the unit operated as designed. No gas leaks detected during service, job completed."
Near Georgetown, TX 78626
Cliff
Job Details: 04/06/2020
DISHWASHER KITCHENAID KUDC10FXSS5 Arrived on site to diagnose a dishwasher that is not heating. Tested all parts and components and found no failures with heater but did note LED on panel not lighting up. Job is complete.
Near Austin, TX 78741
Kevin
Job Details: 04/06/2020
WASHER AMANA NTW4516FW3 "Arrived on site and inspected washer and found error code for unbalanced load, set washer into a manual diagnostic cycle and confirmed all functions are operating normally. Discussed with customer correct loading procedure and how to correct an unbalanced load. No other issues found with washer, no water leaks from connections at time of service, job complete"
Near Creedmoor, TX 78610
Leonardo
Job Details: 04/06/2020
DISHWASHER GE DDT595SSJ0SS Arrived on site to test unit for unit leaking. Test unit and found damaged tub and damaged front panel and console. Missing insulation and kick plate and cover for junction box under unit. Will also need wash motor and drain motor with clamps and gasket for sump. ; ordrng 1 NEEDSAUTHO (NEEDS AUTHO) and 1 TUB (TUB) and 6 WD01X10571 (CLAMPS )s and 1 WD01X21314 (TUB INSULATION ) and 1 WD08X21320 (GASKET ) and 1 WD18X22782 (SUMP) and 1 WD27X23178 (COVER) and 1 WD34X23198 (CONSOLE )
Near Martindale, TX 78655
Jacob
Job Details: 04/06/2020
DISHWASHER MAYTAG MDB8989SHZ0 Arrived onsite for dispenser broken again. Looked at unit. Customer found possible issue to the broken door. Called Techline. Reported issue. Advised to replace dispenser. Got Sr#7727519986. Replaced dispenser. Tested unit. Unit test good. No leaks at this time. Job complete
Near Kingsland, TX 78639
James
Job Details: 04/06/2020
REFRIGERATOR FRIGIDAIRE LFSS2312TF0 Arrived on site and tested operation. Found water line frozen to ice maker. Removed ice and tested. Unit tests good. Job complete
Near Buda, TX 78610
Leonardo
Job Details: 04/06/2020
MICROWAVE WHIRLPOOL WMH32519FS0 Arrived on site to test unit for light staying. Found bad control board . Replaced board test unit and unit test good job complete.
Near Taylor, TX 76574
Andy
Job Details: 04/06/2020
DRYER SAMSUNG DVE52M7750V/A3 Arrived on site for dryer not heating. Tested and inspected unit and found failed heater assembly. Removed failed part and replaced with new. Tested unit and all operations are normal.
Near San Marcos, TX 78666
Robert
Job Details: 04/06/2020
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Arrived on job for complaints of door not closing. Found the hinge on left side not mounted correctly with door. Adjusted door to correct position. No leaks detected at time of service.
Near Horseshoe Bay, TX 78657
James
Job Details: 04/06/2020
RANGE KITCHENAID KCGC506JSS00 Arrived on site and tested operation. Found burner caps in wrong locations. Corrected and tested. Found both power burners have large flame and could not be adjusted out. Need to order new orifice kit per service pointer W11438074 to correct issue. ; ordrng 1 W11238042 (ORIFICE KIT)
Near , TX 78610
Robert
Job Details: 04/06/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Arrived on job for complaints of not dispensing ice. Found the impeller moving freely because motor shaft threads stripped. Replaced impeller and motor. Test operation. No leaks detected at time of service
Near Georgetown, TX 78633
Lou
Job Details: 04/06/2020
WASHER LG WM2016CW "arrived on site to inspect washer with no power. Upon further inspection, I pulled the unit out to remove the top panel to inspect its components. I attempted to place the unit in diagnostics and the unit would not come on. I tested voltage to the unit and got 124V. Plugged the unit back in and pressed the power button and the unit came on. Customer advised that’s what it has been doing off and on recently. I placed the unit in diagnostics and tested and it operated as designed with no error codes. While looking at the filter board and control, I pressed the power button and again the unit failed to come on. I advised the customer that the unit would need a control and filter board.No water leaks observed during service, job completed."
Near Austin, TX 78731
Tyler B.
Job Details: 04/06/2020
COOKTOP JENN-AIR CVGX2423B18 "Arrived to inspect unit with ignites constantly clicking when lit on any burner, found issue to be spark module, do to complex unit, will need 2 tech to complete repair and a 2 hr window Spark mod; ordrng 1 CNOTE (2MAN ) and 1 CNOTE (2HR WINDOW)"
Near Georgetown, TX 78633
Lou
Job Details: 04/06/2020
WASHER WHIRLPOOL WTW7500GW0 "arrived on site to inspect washer not operating. Upon further inspection, I found the unit with power and would turn on. I placed the unit in diagnostics showing error code F5E4. Cleared the code and continued with testing. Unit operated as designed but continued to show the error code. Following the tech sheet, I removed and replaced the main control and calibrated and retested. Again, the unit showed the same error code. I removed and replaced the lid lock assembly and retested and the unit operated as designed. No water leaks observed during service, job completed."
Near Pflugerville, TX 78660
Wesley
Job Details: 04/06/2020
REFRIGERATOR WHIRLPOOL WRS331SDHM Arrived onsite and found unit with misformed seal. Reformed with heat treatment. All checks good. Unit is now sealing properly.
Near Austin, TX 78757
Luis
Job Details: 04/06/2020
REFRIGERATOR KITCHENAID KSRP25FNBL00 "Arrived on site for water leaking and middle divider extremely hot. Found broken water lines and failed condenser fan motor,motor burned out causing waterlines to break. Replaced water lines and condenser fan motor,powered unit on fan working as designed.d tested dispenser no leaks. ; used 1 W10124096 (COND MOTOR), and 2 WP2300868 (FITTING) from stock"
Near Georgetown, TX 78633
Cliff
Job Details: 04/06/2020
REFRIGERATOR WHIRLPOOL KFIV29PCMS03 "Arrived on site to perform sealed system repair for refrigerator.. Replaced compressor, evaporator, filter dryer, and both freezer door brackets. On replacing freezer door brackets found freezer light switch broken. All is working properly at this time but freezer light switch will need to be replaced to complete repairs.; ordrng 1 AUTHO (AUTHO) and 1 W11131698 (switch)"