Great and Fast service
Janice - Bertram, TX
I will use Appliance Express again
Pedro - Austin, TX
Retha - Pflugerville, TX
The repairman was on time, knew exactly what he was doing, fixed the problem very quickly. Very polite.
Great service, very knowledgeable technician
John - Georgetown, TX
Great fats work, but technician dented my freezer!
Asim - Austin, TX
The tech was fast and got the work done without making too much mess. But totally dented my freezer in two places. I can’t believe it! So frustrating.
Belous - Leander, TX
Paul was great and very experienced in his craft. Very friendly and caring.
Jessica - Leander, TX
Mitch - Lago Vista, TX
Good service felt like it was pricey for the work that I had done
Stuart - Spicewood, TX
Gloria - Leander, TX
Lou was very nice and Had a good knowledge
Antonio - Killeen, TX
Al is very respectful and nice to talk to.
Sue - Austin, TX
Gloria - Austin, TX
Great service, service tech was friendly and fixed my problem very quickly.
He was early!
Craig - Del Valle, TX
You never hear of a repair tech being early but mine was. Showed me what was wrong how it could be fixed and some preventative maintenance tips
Janet - Lago Vista, TX
Friendly and knowledgeable
Kingsbury - Killeen, TX
Three times a technician had to service the same refrigerator ( each time a different issue from the first). The fast response was amazing and the technicians communicated between one another for a full understanding of repairs. The office personal are very helpful and easy to talk with. Thank you for great service.
Victoria - Austin, TX
Waiting time after multiple Reminders and calls since installation has been for over 2 months and a half. The ratings hereunder are only valid for the last 2 interventions
Eric - Austin, TX
Brandon came out and repaired our freezer light. He was very courteous and friendly and we would definitely use Appliance Express again!
Stan - Round Mountain, TX
"Veerlapally - Leander, TX
They were excellent in finding the problem and fixing
Mary - Austin, TX
By far the best service experience! I learned more about my dishwasher than I could have ever expected! The service tech was professional, polite and incredibly knowledgeable!
Lavon - Austin, TX
We experienced a problem with our Maytag washing machine, purchased in August 2019, and the initial visit did not resolve the problem. The return visit solved the problem and the washer is performing like new.
Dishonest and poor service
Peggy - Rogers, TX
Bad service falsified invoice.
Crystal - Harker Heights, TX
Jonathan was very polite, professional and knowledgeable. He explained the problem and efficiently fixed the issue. We are pleased with his service.
Rodney - Leander, TX
The folks at Appliance Express had the difficult task of stepping in and taking over my repair from a less competent repair center. Needless to say, they were very professional, knowledgeable, and friendly. They accomplished my repair in just a few days; diagnosing, ordering parts, and returning to complete my repair. The other company spent two full weeks dodging calls from me and the manufacturer, who was trying to send us the parts that were covered under an existing warranty. I wish I could put their name out here do people could avoid them, but that wouldn’t be professional - instead, just call Appliance Express.
Emil - Georgetown, TX
Cliff arrived right on time. He was friendly and courteous as well as professional. This was Cliff's second service call to address a noise situation and to replace a water filter that malfunctioned. This was warranty service so I cannot speak to the cost/price.
Wendy - Jonestown, TX
Lou handled our repair with courtesy, knowledge, and professionalism.
Exceeded my expectations!!
Stacy - Burnet, TX
I am so please with the service and information James provided to me.
John - Leander, TX
Maryellen - Spicewood, TX
Great professional service. Very pleased!
Kathryn - New Braunfels, TX
Noah arrived at the beginning of my 3 hour time window. He had to order a part. He returned with the part at the exact time he said he would and fixed my dishwasher in under 30 minutes.
Great and fast service .
Virginia - Hays, TX
Claire - Mustang Ridge, TX
he was professional, friendly, and informative.
Extremely knowledgeable, professional, and honest!
Valerie - Austin, TX
Paul has extensive experience in appliance repair and it shows as he explains the problem and the fix.
Lisa - Austin, TX
Excellent customer service and repair experience!
Replacing clothes washer display panel
Earl - Pflugerville, TX
The gentleman who did the service (EMAN) was awesome!
Ong - Austin, TX
Eman was great! Did a fantastic job!
Bernard - Nolanville, TX
Krystal - New Braunfels, TX
Tangela - Cedar Creek, TX
Ryan - Hutto, TX
Service was great. Personal were polite and professional. Found issue under warranty and quickly replaced. Back to normal.
Robert did great job!
Michael - Dripping Springs, TX
Super personable, got job done quick, great experience
Jared - Austin, TX
The gentleman who repaired my equipment is very professional. Made Jake at Statefarm look like a chump. This guy deserves a promotion. You need more people like him.
Keith - Salado, TX
Joe - Wimberley, TX
Roger - Leander, TX
Still noisy, freezer is poor quality. This was a warranty call
Great professional service, quick response, problem fixed.
Joseph - Dripping Springs, TX
Very easy to request service through Home Shield.
David - Belton, TX
A Positive Review, despite...
Peter - Austin, TX
My appliance still doesn't work as designed. But, I cannot fault Kevin or Appliance Express. In fact, at first, I wasn't satisfied with that result and let A/E know it. They understood my concern and sent Kevin back out under the original Service fee. And he threw everything at that appliance; going so far as to call the manufacturer. And the manufacturer was stumped. Appliance Express listened to my concern and made it right between them and I. Now, as to that manufacturer... that's a different story.
Bill - Austin, TX
Professional and Courteous!
Holly - Buda, TX
Good service experience
Sarita - Austin, TX
Communication was prompt, technician came as expected, warranty was honored. Appreciate the hassle free experience!
Sherrie - Leander, TX
Repair was made quickly and all precautions were taken by wearing gloves, face masks and shoe coverings. Excellent service!
Barb - Georgetown, TX
Scott/Mary Lynn - San Marcos, TX
Richard kept us informed about his arrival time. Narrowing the window of arrival which makes it easier to plan the day. He was courteous, professional and knowledgeable. He explained the issue and repairs needed. He protected the cooktop and my countertops. I could not be happier with his service.
Mary - Bertram, TX
James was ready to handle the job. Did it quickLy and professionally. Would recommend him again if work were needed.
David is very knowledgeable and efficient.
Nancy - Round Rock, TX
Very good service
Eda - Austin, TX
Andy was knowledgable and did all he could to try to fix problem. It turned out it is not repairable. He was friendly, knowledgable, and answered all the questions I had for him.
Shanita - Georgetown, TX
We appreciate the great customer service and friendly attitude of the technician. He answered all of our questions and gave us some helpful tips for using our fridge that we didn’t know prior to this service call.
Very professional with high level of technical expertise
Dan - Blanco, TX
Excellent results, solved the problem
The repair was incomplete.
Lavon - Austin, TX
I was very disappointed with the service because it was incomplete and I am still waiting for the repairs to be completed. I have been without washer service for more than two weeks and I cannot go to a laundry service.
Glynis - Jarrell, TX
Always very professional!
Robert - Granite Shoals, TX
He was very professional and did a awesome job. Was fast and clean.
Richard - Harker Heights, TX
Karen - The Hills, TX
Mary - San Marcos, TX
Helpful, friendly, and on time
Veronica - Dripping Springs, TX
andy great guy
Nora - Manor, TX
great service awesome guy andy 5 stars
Great customer service
Gina - Manor, TX
Andy is so polite and professional
Bryan - Horseshoe Bay, TX
Dalia - Pflugerville, TX
Laxmi - Austin, TX
Clif knew his job and solved the problem right away
Matthew - Temple, TX
Alvin was professional and diagnosed our problem immediately and had it resolved in minutes. We appreciate his great attitude and outstanding service!
David - San Marcos, TX
Mark - Georgetown, TX
Both technicians that worked on our stove were great. Very professional and efficient.
Wanda - Spicewood, TX
Great job. Very professional
Frank - Austin, TX
Quick, came prepared with a replacement pump, gave good advice about our refrigerator door, left no mess, wore a mask and gloves.
Charity - Leander, TX
Kathleen - Manor, TX
Holly - Austin, TX
Fixed the problem very quickly and professionally.
Christina - Leander, TX
Great experience. Lou was friendly and thorough.
John - Georgetown, TX
Hopefully a James C. has our ice maker fixed. However, we thought it was fixed once before, but after a week, it quit making ice.James was the third technician to come out and there was a total of 4 service calls. All technicians were very nice, but didn’t fix the problem.
Lori - Briarcliff, TX
Arrived promptly, worked efficiently. Friendly and helpful repairman.
Courteous excellent service.
Bill - Austin, TX
Good communication in setting the appointment and reminding when on the way.
Hubert - Leander, TX
Timely, courteous, professional service. Job well done.
Kon - Austin, TX
On Time and Great Service
Brandon - Belton, TX
Donna - Cedar Park, TX
Diagnosed problem and repaired quickly.
Jessica - Leander, TX
He was very professional and quick!
Mishelle - New Braunfels, TX
Great service, very kind and informative. Unfortunately, the leak is still occurring...slower but it is still leaking
Michael - Gatesville, TX
Jordan - Georgetown, TX
Logoitino - Killeen, TX
He did a great job I highly recomand him to anybody
Weller - Jonestown, TX
Professional, excellent Customer Service, Knowledgeable, Courteous and would welcome the tech back into our home again.
Nicole - Leander, TX
David was very friendly, fast and knowledgeable.
Honest and reliable
Brian - Austin, TX
This is my second experience dealing with Appliance Express and both techs were everything I'd want in a mechanic. Fixed the issue, affordably, on time, I couldn't be happier.
the time frame was a night mare but the technicians where great
Shannon - Kingsland, TX
Appliance Express is my go to appliance repair...
Clarence - Luling, TX
Quick & efficient service. They also service Bosch ovens. Had Noah look at the stove while he repaired our Whirlpool washer. Saved us another service call just for the oven. I like that kind of service.
I was impressed by the professionalism of the technician.
Marty - Lorena, TX
Very nice person. Wore mask and gloves. Stellar!!
Mickey - Georgetown, TX
Wes was respectful & explained our problem
Cheri - Liberty Hill, TX
Technician was very helpful. Tested the refrigerator to diagnose problem. Was very professional and explained what he was doing along the way. Gets my highest recommendation!
John - Spring Branch, TX
Richard and the entire Appliance Express group were great.
James - Pflugerville, TX
David completed the work quickly and successfully, and was very helpful offering suggestions to my wife about our oven. We’re quite happy with his work.
Gordon - Cedar Creek, TX
Andy, recognized the problem with the Maytag HD machine and ordered the parts required immediately. He effected the repairs quickly and professionally. He's an asset to any business entity.
Madeleine - Spicewood, TX
Brandon arrived early with no difficulty. He had covers on his shoes, and wore a mask. He quickly made the repair. He explained that the problem was common and that it may reappear. The repair cost was covered by warranty.
William - Georgetown, TX
The service was great. I thought the service call fee was a little high. That’s the reason for the 4 star V’s 5 star rating.
Anita - Liberty Hill, TX
Both visits by Appliance Express associates were good. The associates were friendly and knowledgeable. I would definitely recommend Appliance Exprress to anyone I know.
Ronald - Waco, TX
Helpful, Honest, Professional
Sam - Georgetown, TX
Clif came by to address a minor issue we had that was under warranty. He took care of the issue very quickly (in & out in about 10 minutes). He also provided useful information about our refrigerator that isn't in the user manual. Plus, he was very pleasant and professional.
Exceeded expectations, Professional and knowledgeable
Steven - Temple, TX
Alvin new exactly what the problem was with our dryer and completed the repair promptly. Thanks again!
Steven - Austin, TX
Worked great with AHS
Michael - Austin, TX
Great job working with AHS and getting the repairs done.
EC - Austin, TX
Friendly, quick, neat and clean. Scottwas great>
Jan - Johnson City, TX
Very good job. Hoping it lasts longer than the original part!
Andrew - Leander, TX
Lakshmi - Leander, TX
Worth the Warranty
Lindsay - Kempner, TX
Glad our warranty service was done by Appliance Express! We had an unusual problem with out fridge and it took a couple of visits (parts/covid slow down) but they got it fixed! No more unintentionally frozen veggies. The service guys were personable, polite and very knowlegdeble and made certain things were done to our satisfaction. We highly recommend!
KitchenAide Dish Washer Repairs
Ken - Austin, TX
Leonardo Cantu did an initial visit and followed up with repairs. He was courteous and punctual, He explained the repairs and costs. He wore protective gear and exhibited social distancing. We will use him again.
Darn good service
Sandy - Leander, TX
Darn good service, only issue is he didn’t push refrigerator all the way back, I can live with that
Barbara - Florence, TX
Polite and through
Charles - Horseshoe Bay, TX
Checked dishwasher and tested
Emil - Georgetown, TX
Clif called about 10 minutes before he came which was appreciated when you have a large window. He was professional, friendly and courteous. He wore a mask and gloves. He knew what he was doing.
Ronald - Lakeway, TX
Leo did an excellent and found the problem.
Whirlpool oven repair
Peter - Cedar Creek, TX
Andy was prompt and quickly got the repair done — A+!
Extremely helpful and professional
Alan - Dripping Springs, TX
Leo did an excellent job when he came to perform repairs at our house. He was very personable and helpful and explained things very clearly and in detail.
Kim - New Braunfels, TX
Noah was very professional and the repair was done in a timely manner. Will definitely use Appliance Express in the future. The repair bill was very reasonable too!
definitely an asset for your company
Richard - Tow, TX
Tech arrived on site earlier than I thought he would. Tech was courteous, very organized, and professional.Assessed problem quickly made repairs and went on down the road to the next job.
Great service and quickly performed.
Wolf - Harker Heights, TX
Very knowledgeable and professional.
Adrian - Leander, TX
Lou helped us immensely by fixing our washing machine. It works like brand new!
Jacqueline - Bruceville-Eddy, TX
Brad - Cedar Park, TX
Lou was like an old friend. He quickly diagnosed the problem and absolutely dismantled the dryer and consulted his manuals to make sure everything was done properly. No nonsense and told me he absolutely loved his job. A rarity today.
Liz - Cedar Park, TX
Jose - Austin, TX
Knowledgeable and Efficient Repairman
Nancy - Round Rock, TX
The young man who repaired my appliances was very knowledgeable, knew what he was doing, very efficient, and an all-around good person.
Great expert service
Your Co and Brandon are excellent and aiding.
Thomas - Wimberley, TX
Under our service plan, it was a bit tricky getting an appointment, but once we got past the bureaucracy and red tape, dealing with Appliance Express was easy. And Robert's onsite troubleshooting and analysis was awesome. Appointments were scheduled, and we were always informed when Robert was on the way to our home. We're in the midst of the Covid calamity right now, and Robert was super careful to wear protective equipment and keep his distance from us while servicing our refrigerator. Great company. Great Service!
Fridge still broken
Jennifer - Austin, TX
Not having a good experience especially during pandemic with a brand new fridge that repeatedly looses temps and one door is experiencing friction
Robert - Round Rock, TX
David knows his stuff. I really appreciate the honesty so we know what’s happening.
Doug - Georgetown, TX
Timely, Thorough and Professional service
Delores - Austin, TX
Awesome service, reasonable price, excellent customer care!
Calvin - Georgetown, TX
Super helpful, friendly and very knowledgeable.
Remove water filter
Bonnie - Georgetown, TX
Wes did a great job. Fast we did not want to use channel locks just in cause we broke something, but Wes used them and out it came.
Eleanor - Round Rock, TX
Quick & knowledgeably knew the problem.
Gina - Manor, TX
Albert - Dripping Springs, TX
Tech was not sure why he was there until he read info after entering our home. Replaced board in DW. Did not run to verify working properly.
Darcy - Elgin, TX
Scott did a great job and aimed to please!
Great Service. Honest.
Kim - Horseshoe Bay, TX
Nina - Jonestown, TX
Sarah - Austin, TX
Harold - Austin, TX
Quick, courteous service
Coty - Austin, TX
Sandra - Belton, TX
Guy was really nice and courteous. He fixed our fridge very well
Great and timely service!
Sally - Georgetown, TX
Technician came at the time stated and completed the work with great competency.
Rodney - Georgetown, TX
Overall Very Good
Cris - Round Rock, TX
Quick smart and courteous. Scott was great.
Charlene - Austin, TX
Only regret is we had to wait a week to get ice maker working after previous tech disconnected it. And then denied any responsibility for the problem.
Friendly, professional service during odd times
Ross - Pflugerville, TX
Eman was very polite and called prior to his arrival as asked. He was able to repair our Kitchenaid dishwasher the first run and everything appears to be working great.
Professional, competent service.
Nick - San Marcos, TX
Sherry - Pflugerville, TX
David was very efficient and my Whirlpool icemaker in short order and now it works like a charm. He came prepared to fix the problem and did so very quickly. He wore a protective mask and booties the entire time and made us feel safe.
excellent service appointment !
Dennis - Burnet, TX
The technician ,Tyler, arrived on time and was very courteous and knowledgeable . He diagnosed the problem quickly and got it fixed in a hurry! This young man is a definite asset to your organization !
Great customer service.
Gary Thornton. - Leander, TX
Tyler was great! He was incredibly polite, professional, and courteous. He even helped us connect our oven to WiFi. I had no idea our oven even had WiFi! He is an asset to your company as he knows his job, he’s knowledgeable about the products, and is great with customers!
Pamela - Buda, TX
Very polite and professional- well informed.
Chris - Leander, TX
As advertised. I thought the total costs was a little high however the job was do quickly and to my satisfaction
John - Burnet, TX
Punctual and efficient
Rebecca - Austin, TX
Luis arrived at the beginning of the scheduled window, was courteous and efficient.
2 appliance repair
David - Georgetown, TX
Arrived on time. Great analysis of problems. Fixed quickly and price was reasonable.
William - Wimberley, TX
This was under warranty. Everything was as promised.
Margaret - Buda, TX
Jacob is prompt, friendly, wore his gloves AND mask during the whole visit, even though it must have made his job trickier. He was friendly, and answered ALL my questions. I am SO glad he came to help with my fridge. Thank you, Jacob!!
Charles - Austin, TX
Knowledgeable, kind, courteous
Soy Yo Mario - Cedar Park, TX
Straight forward and knowledgeable about my concerns and questions with my washer.
Rebecca - Leander, TX
Tyler was very explanatory with everything he was doing to fix the problem I like that and he made it simple to understand
Excellent all around!
Sylvia - Spicewood, TX
Michael - Kyle, TX
Great work. On time fast service!!!
John - Georgetown, TX
Have had repair men out 3 times and have spent close to $1000.00, ice maker still not making ice. Refrigerator is 13 years old. Should have been advised not to repair at all.
Valerie - Austin, TX
Jihong - Dripping Springs, TX
Scott - Austin, TX
Arrived on time, polite and made the repair quickly
Bonnie - Austin, TX
I got excellent service and eductation!
John - Georgetown, TX
Russ - Leander, TX
With a new house we’ve had many service calls from various firms and Lou was the best of all
Efficient, courteous, prepared
Grant - Georgetown, TX
Tyler arrived on time. He had anticipated the problem as a prior visit by Appliance Express failed to solve the problem. He worked efficient and completed the work in a short amount of time. So far the problem has been solved and the family is happy.
Lissa - Liberty Hill, TX
Solid Shrive but Expensive
JCG - Austin, TX
Initial call was satisfactory in terms of setting up date/time for appointment. Technician arrived and was knowledgeable about appliance issue. Wore face mask; practiced social distancing. My only issue was the cost. For 10-15 minutes of work I paid nearly $200 (more than I do for a plumber of electrician). And I'm a long time; valued client.
Cooktop repair - Awesome
Sandra - Round Rock, TX
I would recommend Appliance Express for your repair needs!!
Travis - Dripping Springs, TX
Shawna - Austin, TX
Jacob was great and fixed my washer in no time! He took all the proper health precautions and was very friendly and efficient! A+++ service
Unhappiness with Luis Morales...
Linda - Austin, TX
Hello, I no longer desire Luis to return to my home for repairs. He is an unfriendly fellow--very difficult to deal with, especially during this 3rd and finally repair. I do not believe he worked effectively on my unit, was sarcastic, unhelpful, and even walked out of my home without saying goodbye or a thank you. I also told him that I didn't believe he "fixed" my problem. I was, frankly, expecting him to replace my water dispenser; he impatiently said NO...the water tank froze. He was here two different times and never removed the vegetable or fruit bins. He curtly told me to "wait a day or two with the temperature on 40, then drain a gallon of water from the dispenser and to use the dispenser a lot or it freezes"! He had not told me that the first time nor even checked the dispenser in his overall visit. He is an unfriendly man who needs a lot of customer service training and be willing to "train" customers during his visits and not being unwilling to communicate well with them, as he did with me each time he was here. The culmination was this last visit and I had had enough and brought it up to him in a nice way. I then called the company after he "walked out my door without a word" and discussed the visit with his wonderful supervisor MELISSA. I like Appliance Express very much and will keep using this great company--but refuse to interact with Luis again... And when he called me to tell me that he would be early, he was gruff and I could hardly understand his speech--not a kind nor professional-enough phone call. And he contacted my cell phone of which I asked that the company not do, unless it was an emergency. This was not an emergency after leaving a first message on my home phone answering machine. Thank you. Linda Rowland
On time and great service
Madeline - New Braunfels, TX
Even though the appointment window was between 11am-2pm, Noah arrived exactly at 11am. He called to inform he was on his way. He explained the issue with the fridge and how he was fixing it.
Bruce - Austin, TX
Paul and his assistant did an excellent job repairing our Jenn Air cooktop. They had all the parts needed and all work completed professionally. I e we puke not hesitate to call upon them again.
Randall - Spicewood, TX
Phillip - Leander, TX
Wes was incredibly fast and very professional. Best part of the whole experience.
Richard - Round Rock, TX
Paula - Leander, TX
This refrigerator was still under warranty. Lou came out and was knowledgeable and knew exactly what to do. He is very courteous. This is our second experience with Appliance Express, and would definitely recommend their company.
Ghost in the machine
Lauri - Austin, TX
James - New Braunfels, TX
Very knowledgeable technician. Quickly identified and fixed the problem. Highly recommend! Just wish they could have come out a little quicker.
Did not fix the problem
Alex - Austin, TX
Kenny - New Braunfels, TX
Excellent with repair person
ML - Rollingwood, TX
Kevin easily diagnosed the problem with our refrigerator, had the replacement part in his truck and installed it quickly. Professional and personable. Great!
Ashish Patel - Bee Cave, TX
I had requested services on my Vent hood, Washer and Dryer. When the technician arrived, he equated me labor and i said yes. It look him less then 5 minutes to replace circuit board using my own screws. When I asked him what about Washer and Dryer, he told me that no one had informed him about it. He contacted your service department and it turned out that y’all had dropped the ball. No one put those two times in the service ticket. So i ended up agreeing to Pay $179.99 Service charge for not all appliances requested on for the service but only for less then 5 minutes of work. Now i am being told I have to pay for another service charge for someone else to come out on another day to service my washer and dryer. This is BAD service and not fair to your customers.
Michael - Austin, TX
Wonderful experience. Thank you!
REFRIGERATOR WHIRLPOOL GSC25C4EYW01 Arrived on site for a defective diffuser. Removed defective diffuser installed new diffuser assembly.
COOKTOP KITCHENAID KCGC506JSS00 "Arrived on site for customer complaint of front right burner not igniting, found broken ignitor, I replaced ignitor, unit tested good."
DISHWASHER WHIRLPOOL WDF330PAHS3
REFRIGERATOR AMANA ART318FFDS06 Arrived onsite for unit not cooling. Checked unit. Found that unit is not cooling. Submitted sealed system check list. Ordered parts. Office to reschedule ; ordrng 1 W10798748 (start-dev) and 1 W11107829 (DRIER) and 1 W11135151 (COMPRESSOR )
WASHER MAYTAG MHW5630HC0 "Arrived on site for washer not draining. I inspected the unit and work area. I gained access to the drain pump and found the filter clogged and the impellers broken. I replaced the drain pump with new. I reassembled the unit, and ran a diagnostics cycle. The unit operated as designed. No water leaks detected. Job complete."
DISHWASHER WHIRLPOOL WDTA50SAHZ0 "Arrived on site to diagnose dishwasher not dissolving pods, as well as a couple of dents. Customer pointed out the bottom rack was experiencing some resistance when going in and out, and the kick plate had a dent in it. Found the inlet valve was not allowing enough water in to fully fill the unit and as a result pump was barely moving any water. Replaces inlet valve. I popped the dent in the kick plate out, and also tapped a small dent out of the cabinet to resolve the sticky drawer. Customer approved me just pounding out the dent vs replacing the tub. All is now working as designed. At customer request I also moved the retaining tabs from the top of the unit to the sides. No water leaks found, call complete."
REFRIGERATOR WHIRLPOOL KSF26C4XYY00 Arrived onsite for refrigerator not dispensing water. Upon arrival the dispenser was working as designed. The customer showed me a video of a chattering noise and no water coming through the dispenser. I tested the dispenser and could not get the issue to recreate. I inspected the filter housing and the inlets valves but all checked good after speaking with CS we determined that the issue must be with water pressure within the houses foundation. I explained to the customer the affects of high pressure on these valves. We turned the water to almost all the way off at the wall. I advised a water pressure reduction valve might be necessary to remedy the dispenser chattering. But no repairs needed at this time to the unit. Job complete.
MICROWAVE WHIRLPOOL WMH31017HZ4 Arrived onsite for microwave with condensation build up in cavity. Upon inspection I found the unit heating spinning and lighting as designed. Customer showed me that it steams when moist foods are cooked we tested bacon. I explained that with moist foods there will be some steam that arises but I assured him that this is normal. I checked for any venting issues but I found non. I tested the fan function I heard the flap opening to vent out. No repair is needed at this time.
ICE MACHINE KITCHENAID KUIC18NNZS0 "Arrived on site for customer complaint of unit not producing ice, found reservoir drain cap missing, and condenser coil dirty, I cleaned condenser coil and added coke cap to test, unit tested good in diagnostic mode.
REFRIGERATOR MAYTAG WRT518SZFM "Arrived on site for door issues. Found freezer door not sealing correctly,removed packages found bottom of freezer door tubing on inside liner,removed door and added a washer to the hinge,tested door operation unit working as designed and sealing"
WASHER WHIRLPOOL WTW8500DW5 Arrived on job for complaints of noise and not spinning. Found the gearcase cause of noise will need to replace gearcase and washplate. Also check latch did get code for latch error. ; ordrng 1 W10752283 (washplate) and 1 W10811956 (drum assy)
RANGE AMANA AGR5330BAB3 Arrived onsite for rear left burner not igniting properly. Tested unit. Some times the burner would take slightly longer to start up. Replaced burner and burner cap. Tested unit. Unit test good. No issues at this time. Job complete
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site for produce going bad after a couple of days. I inspected the unit and work area. I found the fridge set to 4 degrees in the freezer and 40 degrees in the fridge. I did a temp test and found the freezer at 4 degrees and the fresh food section at 40 degrees. I put the unit into diagnostics and found all fan and thermistors working as designed. I called techline and advised them of my findings, sr#7728790171, tech line advised the temperature is set to high in the fridge, and advised that the fridge by design pulls moisture out of products to cool them down. They advised there are no parts to replace since everything is working as designed. I spoke with the customer about the units operation and what Techline advised. Job complete. No water leaks detected."
REFRIGERATOR WHIRLPOOL WRX735SDBM02 "Arrived on site for ice maker not making ice. I inspected the 7nit and work area. I found the shut off arm stock in the off position. I tried to move the arm and it would not move. I removed the old shut off arm and tested with the a new one, and to the same result. I am replacing the ice make due to shut off arm being stuck. I placed the new icemaker and original shut off arm in the unit and it worked as designed. Job complete."
OVEN WHIRLPOOL WFC310S0EB3 Arrived onsite for unit not heating in bake. Tested unit. Found that unit would not heat. Replaced control board to unit. Tested unit. Unit test good. No issues at this time. Job complete
REFRIGERATOR WHIRLPOOL WRT108FZDW05 "Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced coupler, dye dryer, and compressor and placed unit under a vacuum. Unit held vacuum for over 10 minutes. Added refrigerant to the unit and pressures went up to 140 psi on the high side and zero psi on the low side. Unit had a good frost pattern and unit is working as designed. Call complete."
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived on job for complaints of not cooling. Found faulty starter. Replaced start device and test. Operation normal compressor running. No leaks detected at time of service.
MICROWAVE GE JVM1631WB004 "Arrived on site to test unit for not working correctly, test unit found display not working, can not see numbers on display, unit also not heating, turn table not rotating, found bad MPCB, turn table motor, magnetron, cap, fuse, and diode, ordered MPCB and TuRn table motor, will need autho, office to reschedule.; ordrng 1 WB26X10038 (TURN TABLE MOTOR ) and 1 WB27X10473 (MPCB)"
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site and inspected unit for sealed system leaks. Found dye on fresh food evaporator. Installed new evaporator and drier. Vacuumed system to clear and test for leaks. Charged with 6oz 134a and tested for proper cooling. Unit cooling properly. Instructed customer that the unit will take up to 24 hours to reach temperature. Job complete
DISHWASHER KITCHENAID KDTE234GPS0 "Arrived onsite for unit staying on with cleaning light blinking. Tested unit. Could not get past the cleaning light no turning off. After further inspection. Found that the control board needs to be replaced. Replaced control board. Tested unit. Unit test good. No leaks at this time. Job complete.
OVEN WHIRLPOOL WGG745S0FS00 "Arrived onsite for double oven, top oven not heating up. After testing unit found bake element not drawing any amps. Broiler works fine. Need to order bake igniter WP7432P143. Office to reschedule ; ordrng 1 WP7432P143 (IGNITER BAKE)"
MICROWAVE AMANA AMV2307PFS4 Arrived on site for microwave making noise . Found blower blades hitting plastic housing . Replaced vent fan . Units operating properly. Job complete .
WASHER WHIRLPOOL MVWX655DW1 "Arrived on site for a washing machine thats intermittently tripping the breaker. Inspected unit and work area. Placed unit in service diagnostics and found no stored error codes. Customer advised that the unit is doing this when its just getting into the spin cycle. Placed unit in an auto test and unit ran as designed. Placed unit in a manual hi speed spin and took amperage. Unit did not pull over 7 A during the spin cycle. Placed unit in a manual fill test and ran the high speed spin test and drain. Unit did not pull over 10 A. Had customer add several towels and jeans to the unit and replicated the same process. Unit still did not pull over 10 A. Tested unit twice in a spin and drain in drain and spin. Unit still did not pull over 10 A and did not trip the breaker. Customer is on a GFCI breaker and due to all testing, advised her the only issue could be with her breaker. Advised her to have an electrician swap out her GFCI breaker for a standard breaker
REFRIGERATOR JENN-AIR JB36NXFXRE01 "Arrived on site for customer complaint of lights not working in both sections, found failed modules, I replaced modules, unit tested good."
DISHWASHER GE GSD580P-35BA "Arrived on site and inspected dishwasher and found the unit leaks due to cracked escutcheon, customer advised the knob timer is intermittent and doesnt always work.On this date, I could not get the unit to power on. There was power to the unit, but unit wouldnt turn on.Unit will also require apartment knob timer and cycling switch.Ordering needed parts.Needs more work.; ordrng 1 WD09X0257 (KNOB TIMER) and 1 WD21X0516 (CYCLING SWITCH) and 1 WD34X0826 (Escutcheon)"
FREEZER WHIRLPOOL WZF79R20DW03 "Arrived on site to inspect freezer for making loud noises, upon inspection found the tubes rattling along metal pan, placed sealer under tubings, no rattling found. Complete"
WASHER MAYTAG MVWB765FW0 "Arrived on site for a washer that is leaking from the left back side of the unit and is making a sound during agitation and spin cycles. Inspected unit and work area. Found leak coming from cracked housing. Ran unit through an auto test and found gear case bearings going bad and unit sounding like an airplane taking off during the spin cycle. Customer advised that I had been doing that for a while but then it just gotten louder recently. Attempted to remove the agitator and found agitator completely seized onto the gear case. Unit will need outer tub, inner basket, filter, spanner nut, gearcase, housing, agitator, clean out filter, and screw for repair. Office will need to get authorization for repair due to the cost of repair and contact the customer when parts are made available. ; ordrng 1 W10811956 (GEARCASE) and 1 W10811957 (spin basket) and 1 W10909670 (nut-spaner) and 1 W11032711 (washer) and 1 W11161960 (agitator) and 1 W11172234 (housing) and 1 W11219
REFRIGERATOR KITCHENAID KRFC704FPS03 Arrived onsite to install previously diagnosed parts. I installed the right side RC door gasket. Gasket sealed as designed. Job complete.
DISHWASHER WHIRLPOOL MDB9959SKZ0 Arrived on site for a dishwasher that wont spray out of either spray arm. Inspected unit and work area. Attempted to place unit in the service diagnostics and unit would not turn on. Turned off the diagnostics and tested the drain pump. Drain pump initially kicked on signifying that the door latch is running as designed. Ordering both pump and motor and control for full repair. Office will need to contact customer when parts are available due to out of stock and PSP items.; ordrng 1 W11410063 (CONTROL) and 1 W11416363 (PUMP AND MOTOR)
REFRIGERATOR WHIRLPOOL ED5VHGXML10 Arrived onsite for the refrigerator inlet tube leaking water. During installation of new water line found that it was not long enough. Was able to find the water line on the parts illustration. Ordering parts and office to schedule ; ordrng 1 8201597 (tube-water)
REFRIGERATOR KITCHENAID WRV986FDEM01 "Arrived on site to diagnose a refrigerator that is not cooling properly. Tested unit and found refrigerant leak in fresh food evaporator has caused slow loss of cooling overtime. Compressor, evaporator, and filter dryer will all need to be replaced to complete repairs. Office will need to have repairs authorized and set return appointment for three hour job.; ordrng 1 3HOURJOB (3 HOUR JOB) and 1 AUTHONEEDED (AUTHO NEEDED ) and 1 W10832994 (compressor) and 1 W10913906 (coupler) and 1 W11116006 (evaporator) and 1 WPW10143759 (dryer)"
WASHER MAYTAG MVWX655DW1 Arrived on site for a lead that is cracked. Inspected unit and work area. Found lid completely cracked and broken at the left hand. Replaced lead and tested spring. Unit appears to be working as designed. Call complete.
WASHER MAYTAG MVWB835DC3 Arrived on site and inspected washer for same issue as previous repair.Unit is dead and wont power on.Voltage at the wall and at the control were @120 volts.Unit will need a console to complete the repair.Ordering the console..Called office and console will be covered .Needs more workOffice to reschedule the customer for return visit.; ordrng 1 W11120178 (CONSOLE)
DISHWASHER KITCHENAID KDTM404EBS1 Arrived on site for dishwasher needing previously diagnosed motor and dispenser. After installing parts I retested unit to ensure there were no longer any leaks. Unit functioning S designed call complete.
REFRIGERATOR KITCHENAID KRFC302EBS00 Arrived on site for refrigerator needing a new door gasket that was broken. Upon arrival I found the right side fridge door gasket magnet had fallen out of the door gasket itself
WASHER MAYTAG MHW6630HC0 Arrived on site to diagnose a washer that is shaking abnormally during spin. Found shock absorbers not operating properly. All four will need to be replaced to complete repairs. Office will need to set return appointment due to part availability.; ordrng 4 W11117022 (SHOCKS)s
REFRIGERATOR WHIRLPOOL WRF555SDHV02 Arrived on site for a refrigerator that was freezing food in the refrigerator section and not making ice intermittently. Inspected unit and work area. Found dampener door not closing. Removed icemaker assembly and replaced damper control. Found unit working as designed. Call complete.
DRYER MAYTAG MEDB765FW0 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced overlay and tested unit. Unit is working as designed. Call complete.
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Arrived on site for fridge fan making a noise. I inspected the unit and work area. I found the fresh food evaporator covered in ice. I found service pointer W11092686F, for this issue. I am ordering the necessary parts according to the service pointer. I am also ordering a control UI and the fresh food Evap motor, and the evaporator cover as it is warped. The office will reschedule when we have an eta on parts. I instructed the customer how to defrost the unit, and on towel placement to prevent any water damage. ; ordrng 1 W10848301 (cntrl-elec) and 1 W11087438 (motor-evap) and 1 W11188493 (cover-evap) and 2 W11456069 (CLAMPS)s and 1 W11457241 (DRIP PAN )"
REFRIGERATOR WHIRLPOOL WRF992FIFM00 "Arrived on site to inspect fridge for not making ice, upon inspection found the valve not allowing water through, ordering valve and returning with icemaker. Office to reschedule ; ordrng 1 W10726788 (VALVE)"
DRYER WHIRLPOOL WED5000DW2 Arrived on site for a dryer that wont heat. Inspected unit and work area. Tested voltage going to the unit found proper voltage. Took back cover off and tested several components. Found thermal cut off bad. Replace thermal cut off and tested unit. Unit is working as designed. Call complete.
REFRIGERATOR WHIRLPOOL GS6NBEXRB02 "Arrived on site for a refrigerator thats not cooling properly. Inspected unit and work area. Took temperatures and found freezer section at 20°F and refrigerator section at 52°F. Placed in in-service diagnostics and tested the thermistor, defrost bimetal/heater, and evaporator fan/damper door. All seemingly checked good. Removed evaporator cover and found frost buildup at the top and bottom of the evaporator with a full frost pattern. Spoke to SW and tested continuity through the heater. Found continuity. Tested voltage going to the heater and found 105.7 V going to the heater. I checked for potential air flow issues and found none. Open the back compressor cover and found no frost buildup on the return line going back to the compressor. Found condenser completely filled with lint. Was advised to replace the bimetal and advised customer about lint buildup on condenser. Replaced by metal and advise customer to completely defrost the unit before plug
DISHWASHER MAYTAG MDB9959SKZ0 Arrived on site to test unit for unit not draining. Test unit and found drain motor mental clamps in drain motor. Cleared drain motor test unit and unit test good job complete.
WASHER KITCHENAID KAWE760WWH3 Arrived on site for washer that customer stated need a new clutch. Upon arrival I found that the clutch was indeed bad after running a test on the washer but I also found that all the agitator teeth were shattered and the gear case is also leaking oil all over the drain pump and motor assembly the coupling as well as the tub drive bar Rosso starting to go bad.
DISHWASHER WHIRLPOOL DU850SWPB4 Rubbed on site for a dishwasher thats not opening or closing the detergent box. Inspected unit and work area. Found spring not connecting with the door flap for the dispenser. Reconnected spring and tested unit. Unit is working as designed. Call complete.
DRYER WHIRLPOOL MED6630HC Arrived on site to diagnose a dryer that is not leveled properly. Found leveling legs not set properly. Reset legs to proper position and tested unit. Found all is functioning properly at this time.
WASHER MAYTAG MVWC465HW2 "Arrived on site to inspect washer for loud noise while operating, upon inspection found the motor and nut holding slider broken, replaced motor and lock nut, no problems found. Spin worked with minimal sound. Complete"
OVEN WHIRLPOOL WFE505W0HW2 "Arrived on site to inspect oven for not heating, upon inspection found the terminal block detached and wires intact, replaced terminal and wiring connection. All functions returned. Complete"
WASHER MAYTAG MAH6700AWW "Arrived on site to test unit after being in storage 5 years. Inspected door seal, hot and cold water hoses, checked for leaks or any sign of dry rot or deterioration, checked belt, checked tub, unit is in over all excellent condition. Job complete."
WASHER WHIRLPOOL WTW8500DC "Arrived on site for washer not having hot water and of error codes. I inspected the unit and work area I found fault codes F3E2 inlet water temp fault, and F8e1 long fill. I removed the failed water balance and replaced with new. I put the unit through a diagnostics cycle and found it operating as designed. Job complete. No water leaks detected."
DISHWASHER KITCHENAID KUDS50FVSS3 Arrived onsite for the dishwasher not working. Ran diagnostics and found no issues or leaks with the dishwasher. The only issue I saw is that its extremely dirty. Dishwasher tested good and it drain and no leaks detected. Advised customer to clean dishwasher before use. Complete
DRYER WHIRLPOOL WED92HEFC "Arrived on site for dryer not heating. I inspected the unit and work area. I gained access to the interior of the dryer and tested the thermostats, and thermal fuse, all passed and showed good. I tested the heating element and found no continuity through it. I replaced the heating element. I reassembled the unit and tested its operation. The unit is working as designed. Job complete."
DRYER WHIRLPOOL WED5000DW2 Arrived on site for dryer not heating. Ran dryer no found no heat at all. Element opened with correct voltage. Changed element and tested. Dryer heated as designed. Advised customer to contact dryer wizard to have vent cleaned. Job complete.
OVEN WHIRLPOOL WOS31ES0JS01 Arrived on site to diagnose an oven that is not preheating properly. Tested unit and found only half voltage getting to unit preventing proper heating.
DRYER WHIRLPOOL WED4616FW0 "Arrived on site to diagnose dryer that is not heating. Prior to arrival I contacted the leasing office to confirm that a dryer vent cleaning has been done, due to the fact I have been to this unit for the same complaint. In previous visits I found there has been constant airflow related issues. Leasing office told me vents have been blown out. On arrival performed diagnostics on unit and checked airflow. Unit is heating as designed. I removed the vent hose from the wall and verified we do have airflow coming out of the unit, but no airflow through the wall. I talked with maintenance and also with the manager of the property. I recommended they conTact dryer vent wizard for a professional vent cleaning as the issue is the same as before. Call complete."
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived on site to inspect refrigerator ice build up in the freezer section. Upon further inspection, I found a large block of ice at the bottom of the FC section. I disassembled the FC section and removed the ice and pulled the unit out and inspected the drain tube. I found the tube clogged. Cleared the debris and tested the unit and it is operating as designed. No water leaks observed during service, job completed."
FREEZER WHIRLPOOL WRS315SDHB01 Arrived on site and inspected side by side icing up in the bottom of the freezer.Ordering the drain fitting and drain extension.0Needs more work; ordrng 1 WP2304888 (DRAIN FITTING ) and 1 WPW10153550 (DRAIN EXTENSION )
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Arrived on site for refrigerator that had a burning smell and made a pop sound after electricity came back after a power outage. Inspected unit and work area. Remove the cover and found no evidence of burning anywhere at the control or main wire harness to the unit.
MICROWAVE AMANA AMV2307PFS3 Arrived on site to inspect microwave for not starting fan. Upon inspection found the wires cut to the microwave fan will need to order harness. Need 2 hours. Office to reschedule ; ordrng 1 W11300385 (HARNESS)
FREEZER AMANA AUF200KW Arrived on site for freezer I had a gasket not sealing properly. Upon arrival and further inspection of the unit I found that the reason the bottom left side of the door gasket was not sealing was not because the gasket was bad because the door soap was bent really bad do to old age. I was able to just simply bent the door back in please send readjust door seal to ensure that it was shutting properly
WASHER WHIRLPOOL WFW560CHW0 Arrived on job for complaints of leaking. Found loose connection at valve. Tighten hose and leaking stopped. No additional leaks detected.
DISHWASHER WHIRLPOOL WDT720PADM2 Arrived onsite for unit giving an F2E2 error code. Tested unit. Got F2E2 no UI communication. Need to replace UI panel to unit. s ; O-emld tckt
RANGE GE ZGP484LGR3SS "Arrived on site to replace ignitor in small oven, after replacing, unit tested good.
DRYER WHIRLPOOL WED8000DW4 "Arrived onsite for dryer not drying. Tested unit, no heat does tumble. Took unit apart, tested fuse and cut off, passed. Removed element and found broken coil. Replaced heating element, tested unit and unit functioning properly. Job complete."
RANGE WHIRLPOOL WFG505M0BS3 Arrived on site to test unit for left front burner and center burner not igniting. Test unit and found bad ignitor on left front burner and burner cap on center burner. Replaced ignitor and burner cap. Test unit and unit test good job complete no leaks present at this time
WASHER WHIRLPOOL WTW5000DW3 Arrived on site to diagnose a washer that did not complete cycle. Tested unit and found no mechanical failures with dryer at this time. Did note out of balance error saved in control. Advised customer on best loading procedures to prevent issue from reoccurring. No leaks were found at time of service.
WASHER MAYTAG MVWB835DW3 "Arrived on site to inspect washer for leaking out of back, upon inspection found the water housing cracked along seams, ordering housing. Complete ; ordrng 1 W11172234 (HOUSING)"
REFRIGERATOR FRIGIDAIRE FFHT1425VV "Arrived on site for no cool. Unit not powering on no lights or other components,diagnosed a defective control,installed a new control,powered unit on compressor and fans powered on."
OVEN WHIRLPOOL WOD51EC0HS01 Arrived onsite to install previously diagnosed parts. Turned unit off at breaker. Removed unit from wall. Replaced both controls and console. Tested unit all tested Job Completed.
WASHER WHIRLPOOL CET9000GQ1 Arrived on site to install previously diagnosed parts removed failed parts and replaced with new. Tested unit and still found issues. Removed failed transformer and replaced with new and unit is not operating. Found failed UI control and lock kit. Ordering needed parts. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W11228118 (cntrl-elec) and 1 W11228120 (cntrl-elec) and 1 W11416034 (BOX LOCK KIT) and 1 WPW10198199 (switch)
REFRIGERATOR KITCHENAID KRFF507HPS00 Arrived onsite for display UI not working. Upon arrival I found the display working as designed. After speaking with the resident I found the display had died and they had to cycle the power multiple times to get it to work again. I replaced the control UI and unit is working as designed at this time. Job complete.
WASHER WHIRLPOOL WTW4950HW1 Arrived on site for unit not spinning .ran diagnostics for long drain errror code . Found drain pump hardly pumping water . Replaced pump motor . Unit is drawing better but still not normal flow . Removed tub and removed debris from under plate . Still pumping slow . Found drain tubes full of junk . Ordering both tubes . No leaks detected . . Call to set return .; ordrng 1 W10899966 (tub to pump hose) and 1 W11244231 (hose)
FREEZER WHIRLPOOL WZF34X20DW01 Arrived on site for freezer not cooling per customer. Freezer is cooling but not cooling enough to keep items frozen. Ran temps in the freezer and temp was 16 degrees. Checked resistance at thermistor and found loose and out of range . Replaced thermistor using foil tape and zip tie then ran temps again.
MICROWAVE AMANA AMV2307PFS3 "Arrived on site to inspect microwave for not starting fan and heating, upon inspection found breaker popped and fan wires cut, replaced harness and found no issues. Complete"
REFRIGERATOR WHIRLPOOL WRT318FZDW Arrived on site and inspected refrigerator cooling intermittently.Confirmed the complaint and found the a massive ice buildup on the right side of the evaporator surrounding the thermistor.Used my steamer to defrost the unit and replaced the thermistor.Reassembled the unit and advised the customer to wait approximately 24 hours for unit to reach optimal temperatures.No leaks detected at time of service.Job complete
DISHWASHER WHIRLPOOL WDT750SAHZ0 Arrived on site to test unit for unit not washing correctly. Test unit and found unit working as designed at this time. Job complete.
MICROWAVE WHIRLPOOL WMH31017HS3 "Arrived on site for customer complaint of error code when using vent fan, found loose connection of thermistor at control board, I plugged in thermistor, unit tested good."
WASHER WHIRLPOOL WFW8620HC2 "Arrived on site to inspect washer for not starting, upon inspection found the washer UI non responsive to selections or start buttons, ordering UI panel, customer was aware it is a expert. Office to reschedule ; ordrng 1 W11327395 (UI PANEL )"
WASHER WHIRLPOOL WTW4816FW2 "Arrived on site to diagnose washer that was consistently tripping breaker. Ran unit and checked for error codes. Found none present. Unit completed a diagnostic cycle with no issues, and also ran in drain and spin. Found that unit is plugged into a GFCI outlet / circuit and is likely being tripped due to gfci sensitivity. Recommended customer run unit with an extension cord to a non gfci outlet to confirm unit will run fine since issue isnt immediate. If his resolves the issue customer advised to consult the homeowner to resolve outlet issue. All is working as designed at this time. Call complete."
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 "Arrived on site for cooling complaint. Found evaporator incased in ice not running through a defrost cycle, attempted to run diagnostics control exiting diagnostic test. Replaced main and ui control,customer will defrost unit."
COOKTOP WHIRLPOOL WCE55US0HS01 "Arrived onsite for for scratched cooktop. Removed unit from counter, replaced cooktop, reinstalled unit. All tested good."
COOKTOP WHIRLPOOL WFG505M0BS3 Arrived on site to replace panel. Opened box and found damaged panel on stainless.
RANGE JENN-AIR JDRP436HL00 "Arrived on site for customer complaint of unit turning off by itself and not connecting to WiFi, I replaced UI control, WiFi module and both convection fan motors for noise. Unit tested good."
REFRIGERATOR WHIRLPOOL WRT311FZDB01 Arrived on site for refrigerator door that would not seal properly. Upon arrival I found the ff door was not leveled on the hinge correctlY and I added a washer (spacer) to raise door. The spacer issue had caused door gasket to form crooked on the door when it sealed so I reshaped the bottom right corner of the door gasket and unit is now sealing and functioning as designed call complete.
MICROWAVE WHIRLPOOL WMH31017FB "Arrived onsite for unit sparking while in use. Tested unit. Unit sparked. Shut unit off. Unplugged unit. Looked at unit. Found that diode, capacitor and filter board were all not working. Let customer know of findings.
REFRIGERATOR KITCHENAID KSSS42FKX00 "Arrived on site to replace ice maker, after replacing, unit tested good.
OVEN WHIRLPOOL WFG505M0BS3 Arrived on site to test unit for oven been off 20 degrees. Found oven had been calibrated already. Replaced sensor test unit and unit test good job complete.
RANGE WHIRLPOOL WFE320M0JS0 "Arrived on site to inspect oven for dented panel, upon inspection found top of oven dented. Replaced panel and found no issues. Complete"
REFRIGERATOR KITCHENAID KRFC704FPS03 "Arrived on site to inspect fridge for not dispensing in water after certain amount of time, added regulator per CS, installed all tubing and filter door, no leaks or issues found. Complete"
VENTHOOD WHIRLPOOL WVW7336JS0 "Arrived on site to inspect vent hood for not starting, upon inspection found the electrical tie ins disconnected, reconnected tie ins and lights turned on and fan worked. Complete"
WASHER WHIRLPOOL MHW3505FW1 Arrived on job for complaints of leaks from rear hose. Filled and drain 3 times no leak. Found the bellow torn. Replaced bellow. No leaks detected.
RANGE WHIRLPOOL WEG750H0HZ0 Arrived onsite to install previously diagnosed parts. I installed the console UI. Unit is working as designed at this time. Job complete.
REFRIGERATOR KITCHENAID KRFC604FSS00 Arrived on site and installed new compressor kit and 3 way valve. Vacuumed system to clear and test for leaks. Unit held vacuum and charged with 4.65oz 134a. Tested operation and found unit working properly. Job complete
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived on job to replace handle on freezer door. ; ordrng 1 W11450223 (HANDLE )
DRYER WHIRLPOOL WGD4985EW0 Arrived onsite to replace parts ordered. Replaced burner assembly and igniter. Tested unit. Unit test good. No leaks at this time. Job complete
RANGE KITCHENAID KSGG700ESS0 Arrived onsite for range display not functioning. Fond short between control and display panel. Replaced parts tested unit and unit functioning properly. Job complete.
REFRIGERATOR WHIRLPOOL WRS321SDHB02 "Arrived onsite for the refrigerator freezing food. During testing found that the damper control is working properly. Found that the issue is intermittent. Replaced UI, control board. Refrigerator tested good. Complete"
DISHWASHER WHIRLPOOL KDTE334GPS0 "I called tech line and spoke to Dave SR# 7728660155. He had me running several checks through the wire harness in to the diverter and 0WI sensor. All checked good. He advised that the only thing he can think of is that the control was knocked out by the bad fill valve prior and now that we have a good fill valve in the unit, the only thing left would be the new control. He advised if this doesnt work, he would advise engineering to review the item due to ongoing issues and no other issues present. Ordering parts and rescheduled customer; ordrng 1 W11120155 (control-elect)"
DISHWASHER FRIGIDAIRE FFBD2412SS0A Arrived on site to test unit for unit still leaking. Found lower spray has a crack making water come out of 5he side making unit leak from liner. Also found liner bend not sealing correctly. Will order new liner and new gasket and new bottom spray arm office to reschedule will need autho ; ordrng 1 5304500204 (GASKET) and 1 5304502917 (LINER) and 1 5304517203 (BOTTOM SPRAY ARM ) and 1 WILLNEEDAUTHO (WILL NEED AUTHO )
WASHER WHIRLPOOL WTW8500DW "Arrived on site for washer not filling with water. I inspected the unit and work area. I put the unit into diagnostics and found fault codes, F3E2 water temperature inlet fault, F8e1 long fill. I gained access to the inlet valve and replaced it with new. I ran the unit through a diagnostics cycle, and the unit operated as designed. The customer complained about a smell from the washer. The only thing I smelled was stagnant water. I fill the tube and drained it several times to remove the stagnant water. I advise that when the unit is not in use to leave the lid open to allow air flow so the sprayer doesnt stagnate. Job complete, no water leaks detected."
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Arrived onsite for refrigerator no cool in RC. Upon inspection and speaking with customer I found that the unit has begun cooling as designed since they called. I found some frost build up on the evaporator cover so I attempted to put the unit into forced defrost through the troubleshooting guide. I could not hear the heater turn on to defrost. I also found the control UI was not responding to temperature up and down increments. I accessed and replaced the UI control. The buttons are now working as designed but when I attempted to put the unit into defrost I still could not hear the heater turn on and start melting ice. I am ordering Heater (WP12729123) harness (W11131391) and returning with thermistors. ; ordrng 1 WP12729123 (heater)
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Arrived on site for customer complaint of unit not producing ice, found ice maker would not find home position in diagnostic mode, I replaced ice maker, still did not find home position, found both switches to be good, found no power getting to ice maker, found broken wire in door. Ordering door. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W11202405 (DOOR)"
COOKTOP WHIRLPOOL KCGS550ESS01 Arrived for on site for cooktop for gas leak. Found that the leak was occurring at the wall valve. Cooktop and all burners have no leaks. Advised customer to contact a plumber. Job complete.
RANGE JENN-AIR JGRP436HL00 Arrived on site to test unit for all 3 racks falling back when opened. Test unit and found unit is leveled correctly found service pointer ordering 3 racks office to reschedule. ; ordrng 3 W11111356 (RACKS)s
DRYER AMANA NGD4655EW2 "Arrived onsite for gas dryer not heating. Tested fuse and cut off, passed. Tested igniter and was negative for continuity. Replaced igniter, tested unit and unit is functioning properly. Job complete."
DISHWASHER KITCHENAID MDB7749AWB2 Arrived onsite for dishwasher washer not cleaning dishes. Upon arrival put unit in diagnostics found no error codes. Tested unit all tested good check upper and lower arms found some clogging in there cleaned it out with hook. Tested unit all tested good no signs of leaks during service. Job Completed
OVEN WHIRLPOOL WOS51EC0HS01 "Arriv3d on site to install previously diagnosed and ordered parts. Due to a reoccurrence of the console failing, I contacted techline and spoke to Scott. I advised of the history of repairs and current complaint and Scott advised to have the customer reconnect the unit to WiFi and run an update through their app on their phone and if they have any issues to contact the Whirlpool WiFi connect team. Scott advised to not replace any parts at this time. I advised the customer of my conversation with techline and their recommendations. Job completed."
DRYER WHIRLPOOL WED560LHW0 Arrived onsite for dryer with exhaust issues. Tested unit and unit is functioning properly. Air flow has external blockage. Recommended maintenance clear blockage to correct issue. Job complete.
DISHWASHER AMANA ADB1500ADB3 "Arrived on site to replace pump for dishwasher. Prior to replacing pump noted slow fill from water valve as well as upper rack wheel assembly is broken and upper rack stops missing. All four upper rack wheel assemblies, both upper rack stops, valve, and pump will all need to be replaced at the same time to complete repair.; ordrng 1 W11175771 (VALVE) and 4 WP8268655 (wheel)s and 1 WPW10082861 (stop)"
DRYER WHIRLPOOL WED560LHW1 "Arrived on job for complaints of noise. Found the blower wheel damaged unable to remove fan will need housing, motor and wheel to complete. ; saved tckt"
REFRIGERATOR WHIRLPOOL WRB322DMBW00 Arrived onsite for the refrigerator ice maker not working properly. During testing found that the ice maker is leaking water. Replaced ice maker and new tested good. Complete
MICROWAVE GE PVM9215SK2SS Arrived on site and replaced control board and steam sensor recommended on previous visit. After replacement heated a cup of water on tea setting and it still gives a service needed error code.
DRYER ELECTROLUX EWMED65HTS0 "Arrived on site to test unit for error code e64(heating element failure). Found bad element. Replaced element. Tested unit, unit works good. Cutoff and thermal fuse tested good. Job complete.
MICROWAVE WHIRLPOOL WMH31017HS3 "Arrived on site it to inspect microwave light burning out and unit not heating. Upon further inspection, customer advised that they had been replacing the venthood light several times and it continues to burn out. I found that the light bulb was the incorrect bulb. Customer ordered the correct bulb online. Also, they advised that the unit heats intermittently. I removed the unit from the wall and found that the damper was restricted by the vent sealing tape and the switches were bad. I removed and replaced both interlocks and when re-installing the vent cover, I made sure the damper was able to open and close. Once I had the unit back in its place, I retested the unit and it operated as designed. Job completed."
REFRIGERATOR KITCHENAID KRFF507ESS01 "Arrived on site to inspect fridge for not cooling in fridge section, upon inspection found the defrost error in fridge evap, the fan and thermistor are new, replaced UI panel and forced defrost through diagnostic.
RANGE WHIRLPOOL WEE750H0HZ1 Arrived on site and inspected range touchscreen issues.Customer advised the unit will respond some days and wont on other days.I accessed diagnostics and found F6E0 User Interface errors approximately 8 times.Ordering UI console and main control (psp).Office to reschedule the customer ; ordrng 1 W10854344 (CONSOLE STAINLESS) and 1 W10868153 (CONTROL ELECTRIC POWERMAX )
REFRIGERATOR KITCHENAID KRFC302EBS00 Arrived on site and tested operation. Found ice maker leaking from ice mold.Installed new ice maker and tested operation. Ice maker no longer leaking.
OVEN WHIRLPOOL WFG320M0BS2 "Arrived on site for oven not heating . Igniter is getting correct voltage and proper amps . Gas valve has failed . , ordering igniter just Incase . No gas leaks detected . Please call to set return ; ordrng 1 W11176454 (igntr-oven) and 1 WP98014893 (valve-gas)"
REFRIGERATOR WHIRLPOOL WRT311FZDM01 "Arrived on site for water dripping in the fridge. I inspected the unit and work area. I gained access to the evaporator and found the drain tube clogged. I put the unit into diagnostics and tested the heater, the heater came on. I replaced the heat probe, and steamed out the drain tube. I poured water down the drain tube to ensure proper water flow. Job complete no water leaks detected."
WASHER WHIRLPOOL WTW8500DC2 Arrived on site to diagnose a washing machine that is constantly dripping water into tub. Found water valve seeping. Replaced water valve assembly and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.
WASHER WHIRLPOOL WET4027HW0 "Arrived on site for washer leaking oil. I inspected the unit and work area. I found the gear case leaking oil. I gained access to the gear case and replaced new. I ran the unit through a calibration cycle, and a diagnostics cycle. Unit operated as designed. No water leaks detected"
COOKTOP JENN-AIR JGD8348CDP17 Arrived on site for cooktop that would not spark two different burners. Upon further inspection I found that the cooktop had a short in the back right burner sparker and it was causing a misfire on both the front and back sparklers on the right side. I made the necessary repairs and retest the unit all the burners are not lighting as designed unit is working wonderfully call complete.
RANGE WHIRLPOOL WFE320M0ES2 Arrived on site for range not working. I inspected the unit and work area. They had moved the range into a vacant apartment. I tested the units operation and found everything working as designed. I gained access to the junction and control to ensure all connections area seated properly. I found L2 at the junction lose and not seated properly. I seared the connection properly. Unit is operating as designed. Job complete.
REFRIGERATOR WHIRLPOOL GI6FARXXY08 "Arrived on site to install previously diagnosed and ordered part. Due to the ice maker failure, I removed and replaced the ice maker and tested. Unit is operating as designed.No water leaks observed during service, job completed."
WASHER WHIRLPOOL WTW4955HW1 Arrived onsite for the washer leaking water during operation. During testing found that the washer starts to leak during the rinse and spin cycle. Found the leak coming from the upper part of the tub. Will need to replace tub and basket assembly. Ordering parts and office to schedule. Will need 2hrs 2man for repair. ; ordrng 1 W10371566 (tub) and 1 W11035747 (gearcase) and 1 W11043544 (ring-tub) and 1 W11172199 (basket) and 1 W11385424 (RETAINER)
MICROWAVE WHIRLPOOL WMH53520CS6 Arrived onsite for light inside not turning off. Tested unit. Found that door switches are bad.; ordrng 1 W10269458 (switch) and 1 W10269460 (switch) and 1 W10727360 (microswitch)
WASHER MAYTAG MVWX655DW1 "Arrived on site for washer lid cracked on the left. I inspected the unit and work area. I found both the left and right side lid cracked. I called techline and spoke to Adrian. I advised Adrian of the situation, I got sr#7728774724, he advised replacing the door lid and speaking to the customer about not letting the lid slam back on its own power as that will cause the lid to crack. I replaced the lid, and tested the units operation. All tested good. No water leaks detected."
DISHWASHER KITCHENAID KUDS30FXSS1 Arrived on site to test unit for no power. Unit is receiving proper voltage. Took one picture of control board.
ICE MACHINE KITCHENAID KUIX505ESS2 "Arrived on site to replace reservoir drain pump, after replacing pump, unit tested good."
COOKTOP WHIRLPOOL KCGS956ESS02 Arrived on site and tested operation. Found right front burner has very large flame. Inspected orifices and found outer orifice is a 105 and should be an 80. Also found center power burner had 97 and is supposed to have 105. Installed correct orifices into correct locations and tested operation. Unit tests good. Job complete
DRYER KENMORE 110.686227
RANGE WHIRLPOOL WFE515S0JS0 Arrived onsite for damaged control panel. Upon arrival got keys at office. Removed unit from wall unplugged. Replaced control panel. Tested unit tested good. Returned keys to office. Job Completed
OVEN JENN-AIR JJW2830DP01 Arrived on site and tested operation. Found power button on ui not responding. Ran diagnostics and found f2e1 error and unit will not allow cycle selection due to power failure. Parts covered by manufacturer.
DISHWASHER WHIRLPOOL KUDS30FXSS5 "Arrived on site for dishwasher sparking. When I arrived the customer had already purchased a new unit. The only unit was in the back yard. I found the control, wiring harness, outer door panel and insulation all burnt. It looks like the pilot relay shorted out and tried to ground it self to the out panel.
DISHWASHER KITCHENAID KDTM704ESS3 "Arrived on site for dishwasher pausing half way through cycle. Upon arrival I found that during diagnostics there were no error codes or indicators of hardware or software failures. After checking the door latch I found it was latching fine but that the door its self was warped and bent
DRYER WHIRLPOOL MED8630HW0 Arrived onsite for unit making noise. Replaced feet to unit. Tested unit. Unit test good. No issues at this time. Job complete
REFRIGERATOR KITCHENAID KUIX505ESS1 "Arrived on site for ice issue. Ran diagnostics sensor in pump not sending power to valve,ran normal cycle,no water flow with filter installed,removed filter slow water flow. Diagnosed unit will need pump,water valve,filter and cleaner. Replaced pump,valve and filter,cleaned ice bin,ran diagnostics all test passed,added cleaner ran unit through a clean cycle.
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site to install previously diagnosed parts. Due to the control/console failures and per techline recommendations, I removed and replaced he main ACU and the console and tested. Unit is operating as designed. I provided the customer with SAID# to be able to connect to WiFi. Job completed."
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrive on site for ice maker not making ice. I inspected the unit and work area. I found the freezer temp at 0 degrees. I checked the ice level sensor and it passed. I checked the thermistor sensor and it passed. The unit harvested dropped ice, and filled with water, when I ran those cycles. I found the unit on an extension cord shared with a cold water dispenser. I inspected the coils and found them clear. I replaced the ice maker. I spoke to the customer about plugging the water dispenser into its own outlet. I removed the water dispenser and extension cord, and plugged the fridge directly into the outlet. Unit is operating as designed. No water leaks detected."
DISHWASHER WHIRLPOOL KDTM354DSS4 Arrived onsite for dishwasher making clicking or grinding noise and not washing. Upon inspection I found a stored error code of F6E4 indicating a failed motor or sump. I let the diagnostics test advance to the wash cycle and I could hear the sump humming but not pushing water. The unit will need a new sump and motor assembly for repair. I quoted the customer 500.97+ tax for svc fee parts and labor. Ordering sump and motor assembly (W10805015). ; ordrng 1 W10805015 (pump&motor)
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived on site to install new thermistor and Ui to resolve RC temp issues. Installed new parts and left temps at default. Unit kicked on and is cooling as designed. Call complete.
REFRIGERATOR WHIRLPOOL WRS311SDHB01 Arrived on site for refrigerator door gasket issues. Tested and inspected unit and found failed door and gasket. Will need to replace RC door. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 LW10912374 (dor-fip) and 1 SEENOTE (OFFICE TO SCHEDULE )
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site To diagnose a dishwasher with a door falling down. On arrival customer informed me the door had lost some tension and sometimes dropped down. I found the friction pad on the ride side had broken off and there was no pad. Replaced right side friction pad. Customer retested and door is working as designed. Call complete.
DISHWASHER WHIRLPOOL WDF760SADB0 Arrived on site and inspected dishwasher not draining.Disassembled and found the hose to the drain pump was defective.Removed and replaced it.All water lines were dry at the time of service.Job complete
DRYER SAMSUNG DVE52M7750V/A3 Arrived on site for dryer not heating. Tested and inspected unit and found failed heater assembly. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
DISHWASHER KITCHENAID KUDS01DLSS2 "Arrived on site for customer complaint of door falling down, found rope link broken, replaced link, unit tested good"
MICROWAVE KITCHENAID KMBD104GSS00 Arrived onsite for the to repair build in microwave. Found that I am missing one of switches to complete the repair. I have the package but its empty no switch inside. Reordered switch and office to schedule ; ordrng 1 W10278024 (switch)
DISHWASHER KITCHENAID KDFE454CSS0 Arrived on site to test unit for control panel issues. Attempted to replace but did not have any positive effect. Control board will be needed and possible drain pump.
RANGE WHIRLPOOL SF315PEPB2 Arrived on site to diagnose a range that is reducing gas odor and has a burner that is not igniting. Found pans blocking gas flow through oven burner and igniter mounting collar missing. Made new collar for igniter and advised homeowner on findings in broiler drawer compartment. Tested unit and found all is functioning properly at this time. No gas leaks were found at time of service.
WASHER MAYTAG MVWB765FW1 "Arrived on site to diagnose washer that wont let you change any settings after lightning strike. Unit powers on, but we cant get any further. Was able to get into diag mode after a power cycle and found F2E1 error for stuck key. Unit needs a new console to start, and possibly control.Ordered console and set return visit
WASHER WHIRLPOOL WTW5000DW3 "Arrived onsite for washer lid locked. Upon inspection found clothing caught in lid lock and jammed. Manually disengaged lid lock pulled out clothing and freed lock. Instructed customer to make sure clothing is not obstructing lid or lock prior or closing lid. Tested lid lock again, locked and unlocked as designed. Job complete."
REFRIGERATOR KITCHENAID KRFF305ESS00 Arrived onsite for the refrigerator ice maker not working. Ran diagnostics and found that the ice maker is good and that the fill tube is frozen solid not allowing water to enter the ice maker. Had to climb on top of refrigerator and hop to the back because there was no room to pull refrigerator out. Took ice maker water line out and de thawed fill tube and reinstalled fill tube and ice maker tested good and filled with water. C
OVEN WHIRLPOOL WOS51EC0AS02 Arrived on site and inspected wall oven not able to select feature F1E0 error code.Found the customers in the residence were renters and contacted the landlord/ owner who lives in California.Unit error is determined to be a control function error which will require the main control to be replaced.Part was ordered and is still on the way.Needs more workWill require W10741603 to complete the repair ; O-emld tckt
REFRIGERATOR WHIRLPOOL WRF535SWHB02 Arrived onsite for freezer frosting over. Freezer door was left open due to obstruction. Ice and frost has been removed from liner and rails.job complete.
RANGE JENN-AIR JDRP536HL00 Arrived onsite to replace parts ordered by previous tech. Upon trying to service unit. Found that frame was bent near the hinges and frame had gaps near the hinges. Called Techline to report findings. No issues at this time. Job complete
OVEN GE JB755SJ4SS Arrived on site to install previously diagnosed parts. Removed failed parts and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
ICE MACHINE KITCHENAID KUIC15NRXS0 arrived on site to test unit for no power. Unit is receiving proper voltage. Found tranformer is hot to the touch. Will bring all parts along with transformer and water level sensor on return visit for precautionary measures. Left all connections disconnected. ; ordrng 1 WP2310139 (transformr) and 1 WPW10548509 (sensor)
DISHWASHER KITCHENAID KDFM404KBS0 Arrived on site to test unit for damaged inner door. Found inner door cracked. Replaced inner door test unit and unit test good job complete.