Service History 4

We serviced a
WHIRLPOOL RANGE
Model WFG515S0JS1
Near New Braunfels, TX 78132
Noah D
Job Details: 09/13/2021
Arrived on site to inspect unit for not closing normally due to dent. Upon inspection found the panel was dented on the left side. Ordering panel. Office to reschedule ; ordrng 1 W11190207 (Panel)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near New Braunfels, TX 78132
Andrew
Job Details: 09/13/2021
"Arrived on site to test unit for intermittently thawing out/warming up. Found both RC and FC thermistors out of range. Found RC drip pan was bowed preventing proper draining and frost build up. Customer also stated power loss chime would periodically appear on UI. Recommended replacing power supply board, control, both RC and FC thermistors along with RC drip pan. Needing power supply board, harnesses and drip pan to fix issue. ; ordrng 1 W11457241 (Drip pan) and 1 W11087438 (Evap motor w/ harness) and 1 W11249952 (FC Evap motor w/ harness) and 1 WPW10624574 (Power board)"
We serviced a
JENN-AIR RANGE
Model JJW9830DDS
Near Canyon Lake, TX 78133
Noah D
Job Details: 09/13/2021
"Arrived on site to inspect unit for not heating due to error code, upon inspection found the sensor shorted causing a overheat code, replaced sensor and all functions retuned. Complete"
We serviced a
MAYTAG DRYER
Model MEDB835DW3
Near Austin, TX 78738
Robert
Job Details: 09/13/2021
Arrived on job for complaints of noise. Found the tension pulley damage. After replacement test operation.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FBS00
Near Canyon Lake, TX 78133
Andrew
Job Details: 09/13/2021
"Arrived on site to test unit for no ice production. Found ice maker did not respond to diagnostics. FC and RC temps were correct. Ran service tests for left RC, right RC and FC door switch state, all tested good. Ice box fan working as designed, evap motors working as designed.Needing ice maker to fix issue. Office to reschedule. ; ordrng 1 W10908391 (Ice maker)"
We serviced a
WHIRLPOOL MICROWAVE
Model MH1170XSB5
Near Kyle, TX 78640
Leonardo
Job Details: 09/13/2021
Arrived on site to replace switches. Replaced switches test unit and unit test good job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Georgetown, TX 78628
Jonathan
Job Details: 09/13/2021
Arrived on site for refrigerator not making ice. Found unit with both RC doors opened on arrival. Measured temperature in FC at 5.9?. Was not able to get accurate ice box temperature due to doors being opened. Performed diagnostics mode cycle ice maker and found ice dumped. Check container and found small amount cubes in ice container but correct shape. Checked ice box sensor and passed. Called Whirlpool tech support and spoke with Steve test thermistors from back while measuring temperatures. Found no faults. He stated to replace control. Sr# 7731733003
We serviced a
WHIRLPOOL DRYER
Model MEDB835DW4
Near Copperas Cove, TX 76522
Tyler
Job Details: 09/13/2021
"Arrived on site for dryer not heating correctly. Upon arrival I found no error codes. Inspected heating hardware and found thermostats and fuses all ohming at 0.1ohms and element ohmed at 9.8ohms. After further inspection I found a short in the main harness assembly when testing continuity at p13 connector. Will need office to reschedule to replace main harness assembly plus main control moister sensors, etc. ; ordrng 1 W10901572 (Main harness) and 1 W11161899 (Moister harness) and 2 W11165163 (Moister sensor strips)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM02
Near Temple, TX 76502
Tali W
Job Details: 09/13/2021
"Onsite for ice maker not making ice. FC 4 degrees. IM mold was full with ice. Checked water pressure from dispenser. Flow rate was normal. After taking off off IM cover, found the jumper wire was disconnected. Ran IM harvest, unit completed harvest, dropped the ice, and filled. IM thermistor reading proper temps. Confirmed operation of IM fan. Reconnected jumper wire and made sure wires were in proper place to prevent jumper wire being disconnected when installing cover back on. Advised customer to give 24-48 hours for proper ice production. Unit functioning as designed. Call complete."
We serviced a
GE REFRIGERATOR
Model GFE28HSHGSS
Near Oglesby, TX 76561
Tali W
Job Details: 09/13/2021
"Onsite to install previously diagnosed parts. Replaced UI panel, top door control, ground wire, dual valve, and dribble kit. Unit now functioning as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5HVEXVB02
Near Killeen, TX 76549
Tyler
Job Details: 09/13/2021
Arrived on site for refrigerator not cooling correctly. Upon arrival I found unit partial cooled and under 20 in FC compartment. Upon further inspection I found defrost timer had a black jumper that was never connected inside control assembly. Reattached wire in its proper defrosted timer location. Reassembled and tested uni. Found unit functioning as designed. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW05
Near Moody, TX 76557
Tali W
Job Details: 09/13/2021
Onsite for fridge ice maker getting stuck mid cycle. Found IM arm getting stuck mid cycle causing unit to not return to home position. Replaced icemaker. Tested I.m harvest. Unit now cycles through harvest and fills. Unit functioning as designed. Call complete.
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Copperas Cove, TX 76522
Al
Job Details: 09/13/2021
"Arrived on site and inspected washer making an awful scraping noise just before spinning. Verified and determined the issues are due to the wash plate and parts associated with the gear case causing the malfunction. Ordering the wash plate and will return with all previously ordered parts. Office to reschedule return services.; ordrng 1 W10902814 (WASH PLATE)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM10
Near Killeen, TX 76542
Tyler
Job Details: 09/13/2021
"Arrived on site for refrigerator needing pr3vipdiagnose roller wheel of completion of diagnostics from prior visit. Upon arrival I replaced roller wheel and hen disassembled unit further and found cause of ice box fan motor failing was due to electrical issues between hv, ui, and power supply. Replaced all needed parts reassembled and found ice box fan fully running with proper power. Ice bucket of full of ice upon arrival. Call complete"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Killeen, TX 76542
Tyler
Job Details: 09/13/2021
"Arrived on site for dryer not heatingUpon arrival confirmed 240 v to unit. After further inspection I found timer and terminal functioning as designed. Also found element ohming at 9.8, and all other heating hardware ohmed at 0.1 and functioning except the high limit cut off. Replaced cut off and reassembled and tested dryer. Found unit heating as designed call complete."
We serviced a
WHIRLPOOL DISHWASHER
Model DU1055XTVS1
Near Killeen, TX 76542
Al
Job Details: 09/13/2021
Arrived back on site to install previously ordered part. Installed the main control and unit now operating without pausing. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB05
Near Temple, TX 76504
Tali W
Job Details: 09/13/2021
"Onsite to install previously diagnosed parts. Replaced control, thermistor, and UI panel. Unit now functioning as designed. Call complete."
We serviced a
GE MICROWAVE
Model PEB7226SF1SS
Near Georgetown, TX 78628
Lou
Job Details: 09/13/2021
"Arrived on site to inspect microwave not working. Upon further inspection, I found the control panel display blank and non-responsive. Removed the unit ohm the cabinets and removed the top cover and found the thermostat shorted and harness damaged beyond repair. Also found the transformer shorted and the magnetron bad. Removed the magnetron and found the wave guide damaged as well making the unit non-repairable (photos).
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Rogers, TX 76569
Tali W
Job Details: 09/13/2021
"Onsite for washer with F9E1 error. In diagnostics, found F9E1 drain pump error. In diag, drain pump wouldnt activate. From control J6 3&6, received 120VAC. Unplugged J6, found drain pump open. Checked drain pump connector at pump, it was secure. Drain pump 20 ohms. Found drain pump wire harness crimped causing unit to intermittently not drain. Ordering lower harness. Office to reschedule. ; ordrng 1 W11405459 (Lower harness)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM00
Near Copperas Cove, TX 76522
Al
Job Details: 09/13/2021
Arrived on site and inspected door issues. Confirmed the complaint and found the switches were defective causing the malfunction. Removed and replaced them and unit tested as designed. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ01
Near Waco, TX 76712
Jonathan
Job Details: 09/13/2021
Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced the icemaker and tested the unit. The unit harvested and filled as designed. Call complete.
We serviced a
KITCHENAID TRASH COMPACTOR
Model KTTS505ESS0
Near Waco, TX 76710
Jonathan
Job Details: 09/13/2021
Arrived on site for my trash compactor that had a broken toe kickplate. Inspected unit and work area. Confirmed the customers complaint and found the Screw missing from the left side of the toe plate. The customer kept the screw but found the screw completely stripped. Replaced the screw and tested the unit. The unit again to work as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Temple, TX 76502
Tali W
Job Details: 09/13/2021
Onsite for fridge RC door top hinge pin loose and popping out causing door to fall when opened. Found top right hinge pin disconnected from plate. Replaced hinge. Unit now functioning as designed. Call complete.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Waco, TX 76705
Jonathan
Job Details: 09/13/2021
"Arrived on site for a washing machine that?s not completing cycles. Inspected unit and work area. Placed unit and service diagnostics and found an F7 E1 (basket speed fault) and F7 E7 (motor unable to reach target rpm) error codes. I ran through numerous checks checking through the harness and checking resistance through the shifter and motor. Found resistance everywhere that I checked and everything appeared to be within range. Around the unit through a manual high speed spin and found the unit was shut off after about 45 seconds. Ran through a tachometer test and found the unit not registering the basket spinning. I called Whirlpool Techline and spoke to Brian SR# 7731722791.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Killeen, TX 76542
Al
Job Details: 09/13/2021
"Arrived back on site for basic unit still not cooling. Confirmed and called SW who walked me through the troubleshooting and discovered the unit recently had a control box replaced and still wasnt cooling. The compressor was running, the condenser motor and evaporator fan were also working. SW advised due to the no cool the unit will now require a sealed system repair. Ordering the compressor, dye drier, access valve, evaporator for sealed system repair. Also order authorization and 2 hours. Office to reschedule return services. Needs more work.; ordrng 1 W10836706 (EVAPORATOR) and 1 WPW10507886 (COMPRESSOR) and 1 WPW10143759 (DRIER) and 1 W10843121 (DRIER) and 1 Sealedsystemtechnician2Hours (2 hours SEALED SYSTEM TECH)"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW1
Near Austin, TX 78748
Kevin
Job Details: 09/13/2021
"Arrived on site and inspected the washer and found no saved error codes, ran functions in manual diagnostics and did not find any excessive noise. Loaded clothing and started a diagnostic cycle and Washer still did not make any excessive noise. Well customer describes may be the belt slipping. Replaced belt and if issue continues will need to bring back gear case, cam kit, motor, actuator, and wash plate.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Bastrop, TX 78602
Matthew
Job Details: 09/13/2021
Arrived onsite for dishwasher making buzzing noise. Upon arrival tested unit. Found that noise that customer was hearing was the drain motor energizing. Notified customer that that was normal operation. Also installed toe kick with insulation to dampen some of the noise. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE254ESS2
Near Georgetown, TX 78633
Jonathan
Job Details: 09/13/2021
"Arrived on site for dishwasher customer found a screw in tub and when they used unit soap was left in dishwasher. Inspected unit and work area, found screw was right side mounting screw. Performed diagnostics mode and monitored operations. Found no water getting to unit. Found home water valve in off position. Turned water on and restarted test cycle. Found all components working as designed. No water leaks detected during service.Found cabinet that holds screw had split towards backside of cabinets. Added tooth picks to use as a wood filler to mounting hole. Reinstalled mounting screw.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ4
Near Niederwald, TX 78640
Leonardo
Job Details: 09/13/2021
"Arrived on site for install of previously diagnosed parts. Installed new control and display boards. Tested unit, everything working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Lakeway, TX 78734
Luis
Job Details: 09/13/2021
"Arrived on site for filter housing issues. Filter housing door keeps popping on diagnosed a defective housing,replaced housing assembly ran water dispenser found no further issues with filter housing"
We serviced a
WHIRLPOOL RANGE
Model KDRS483VSS03
Near Bee Cave, TX 78738
Brandon
Job Details: 09/13/2021
"Arrived on site for customer complaint of left side oven not heating, found unusual voltage readings at appliance manager, I reset breaker and tested unit, unit tested good.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Fort Hood, TX 76544
Al
Job Details: 09/13/2021
"Arrived on site and inspected washer grinding and draining issues. Confirmed the complaint and found the unit would agitate but when it clicked to the drain cycle, the unit made a grinding noise and didnt spin. Ordering the wash plate, cam, actuator, screws hub and will return with previously ordered parts. Office to reschedule return services. Needs more work ; ordrng 1 W10721967 (CAM) and 1 W10752283 (WASHPLATE) and 1 W10913953 (ACTUATOR) and 1 W10528947 (HUB) and 6 WP8533953 (Hub SCREWS)s"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Austin, TX 78756
Jacob
Job Details: 09/13/2021
Arrived onsite to replace missing part for the glass plate in the unit. Replaced part. No issues at this time. Job complete
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near New Braunfels, TX 78130
Noah D
Job Details: 09/13/2021
"Arrived on site to inspect unit for not drying normally, upon inspection found the units vent clogged causing issues, spoke with building and instructed them to clean vents. Complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near New Braunfels, TX 78132
Andrew
Job Details: 09/13/2021
"Arrived on site to test unit for no ice production. Found ice maker did not respond to diagnostics. Ice box fan running extremely weak. Recommended replacing icemaker, control, ice box fan and FC light module. Customer agreed to quote(saved to pics). Found FC door gasket sealing good. Customer stated she had grandkids over and would leave door open causing frost build up. Needing ice box fan and module.Office to reschedule. ; ordrng 1 W10695459 (Module) and 1 W10846539 (Ice box fan)"
We serviced a
WHIRLPOOL WASHER
Model WTW8900BC0
Near New Braunfels, TX 78132
Andrew
Job Details: 09/13/2021
"Arrived on site to test unit for broken hinge. Found left hinge spring was broken. Replaced hinge, tested unit, unit is now working as designed. No leaks detected. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Austin, TX 78738
Brandon
Job Details: 09/13/2021
"Arrived on site to replace multiple failed modules and control board, after replacing, unit tested good."
We serviced a
WHIRLPOOL ICE MACHINE
Model GI15NDXZS2
Near Lago Vista, TX 78645
Justin
Job Details: 09/13/2021
"Arrived on site for an ice machine not producing ice. The unit was still not having a good flow of water. Due to this I installed a new valve. The water flow was now as designed, but there was a leak with the new valve and line. Ordering the valve and line to return and replace. Water left on per customer request. Customer is monitoring the drip and has access to it. Office to reschedule. ; ordrng 1 W10881366 (Valve) and 1 WPW10217922 (Water Line) and 1 WPW10678300 (Water Line)"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Pflugerville, TX 78660
Wesley
Job Details: 09/13/2021
Arrived onsite and found unit operating as designed. Checked unit for noise and found all things operating as designed. Advised customer on findings. All checks good.
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Austin, TX 78751
Scott
Job Details: 09/13/2021
Arrived on site for washer not starting . Found stuck key blade button . Ordering UI encoder control and will replace UI overlay . No water leaks detected at time of service. Call to set return; ordrng 1 W11481116 (UI encoder control) and 1 W11481108 (Control)
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Del Valle, TX 78617
Jacob
Job Details: 09/13/2021
Arrived onsite for unit not agitating. Looked under the unit and found that the incorrect actuator was installed from the manufacturer. Replaced actuator with the correct one. Tested the unit. Unit tested good. No leaks at this time. Job complete
We serviced a
WHIRLPOOL COOKTOP
Model KCGD500GSS00
Near Austin, TX 78726
David
Job Details: 09/13/2021
Arrived on site to diagnose cooktop that has gaps around grease filter and bezels loose. Found 2 of the bezels had come unattached and were loose under the knob. Replaced bezels that were Led the grease filter and it seems there is about 1 - 1.5 inches of gap between the filter in the downdraft cavity. Customer had been sent another filter that was also the same size. Talked with SR and we checked on the filter. Filter is appropriate part and dimensions match part assigned to unit. So this is working as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM00
Near Austin, TX 78753
Scott
Job Details: 09/13/2021
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Austin, TX 78738
Brandon
Job Details: 09/13/2021
"Arrived on site for customer complaint of unit leaking, found leak coming from wall drain. Instructed customer to have house drain line cleared. Unit itself tested good, no leaks coming from washer."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Austin, TX 78745
Kevin
Job Details: 09/13/2021
Arrived on site and inspected refrigerator and found no water is being dispensed and there is no water to icemaker. Sound reservoir is frozen in the fresh food section oh. Recommend it to apartment maintenance that refrigerator be defrosted for two days.
We serviced a
WHIRLPOOL DISHWASHER
Model JDTSS247HS0
Near Austin, TX 78731
David
Job Details: 09/13/2021
Arrived on site to follow up on dishwasher with front panel showing spots. Replaced front panel with new panel. Unit is working as designed. Call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Austin, TX 78738
Robert
Job Details: 09/13/2021
Arrived on job for complaints of little ice still. This time we are seeing a rise in temperature in freezer icemaker not harvest because temperature to warm. Cleared bust from condenser.
We serviced a
KITCHENAID DISHWASHER
Model KDTE234GPS0
Near Wimberley, TX 78676
Andrew
Job Details: 09/13/2021
"Arrived on site to test unit for not washing properly and dispenser door broken. Found diverter motor on sump assembly was seized preventing proper wash. Also found no high drain loop installed causing water and food to back feed into dishwasher. Replaced dispenser, sump and motor and high drain loop. Tested unit, unit is now working as designed. No leaks detected.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Liberty Hill, TX 78642
Lou
Job Details: 09/13/2021
"Arrived on site to inspect dishwasher shutting off after a short period. Upon further inspection, I placed the unit in diagnostics showing no error codes. Continued with testing and the unit filled and as soon as the motor began to turn on, the unit lost power. I inspected the wiring at the junction box and found the wire nuts on the harness were loose. I re-wired the harness and retested and unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Round Rock, TX 78681
David
Job Details: 09/13/2021
"Arrived on site to follow up on refrigerator that was not cooling in either compartment. On arrival found compressor running and unit at room temp. Found pressures were still at -10 Low, 150 psi high. Checked unit with Uv light and found the RC evap had a good sized leak coming from where the thermistor is clipped. Replaced RC evaporator and compressor. Vacuumed unit for 25 minutes. Charged to 5.6 oz. Ran unit and verified cooling via test 4 in RC and FC. Based on the pressures the unit was holding it likely has a good amount of contaminants from the leak, also found what looked like water in the compressor. Unit is working as designed at this time.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Austin, TX 78759
Scott
Job Details: 09/13/2021
"Arrived on site , replaced hinge , stop, and cam . Right side door is closing properly . Left side door is now making popping noise when opening . Ordering hinge ,cam grease . No water leaks detected at time of service. Call to set return . Unit is making ice normally ; ordrng 1 W10407279 (Left hinge) and 1 WPW10505294 (Cam) and 1 WP542638 (Grease)"
We serviced a
GE COOKTOP
Model JP989TK1WW
Near Elgin, TX 78621
Matthew
Job Details: 09/13/2021
Arrived onsite for bottom right burner not functioning. Upping inspection for failed heating element.
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC42FKS00
Near Austin, TX 78738
Luis
Job Details: 09/13/2021
"Arrived on site for no ice. Diagnosed a frozen fill tube,defrosted fill tube,ran icemaker through a harvest test passed,icemaker filled with water.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Bastrop, TX 78602
Matthew
Job Details: 09/13/2021
Arrived onsite to replace previously diagnosed parts. Replaced main control board. Calibrated and tested unit. Spoke to customer and seems like a potential electrical issue may be present. When breaker trips it is tripping both the washer and dryer outlet simultaneously. If issue persist recommended customer seek electrician to replace weak breakers. Job complete
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Austin, TX 78758
Scott
Job Details: 09/13/2021
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM04
Near Kyle, TX 78640
Kevin
Job Details: 09/13/2021
"Arrived on site and inspected refrigerator and found neither LED module is lit when door is opened. Customer has recently replaced both LED modules themselves and they worked for a while. Installed new LED module in fresh food section to test and it is working properly. I reinstalled original module and it is now working again. And freezer light is also working.
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Smithville, TX 78957
Matthew
Job Details: 09/13/2021
Arrived onsite for washer not locking. Upon inspection found failed strike. Replaced strike and tested. Unit is functioning properly. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Austin, TX 78731
Kevin
Job Details: 09/13/2021
"Arrived on site and inspected dishwasher and found no high drain loop in drain hose. Ran diagnostic and found saved error codes F8E1, F8E2, F8E4. Washer will complete a diagnostic cycle but when it goes to drain sink fills up with water. Ran garbage disposal and it cleared and dishwasher can now drain properly. recommend it to homeowner that they insure drain is clear before starting the dishwasher. Dishwasher will now complete a diagnostic cycle and all water is drained out, job complete"
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX335HPS00
Near Hutto, TX 78634
Jimmy J.
Job Details: 09/13/2021
Arrived on site to install previously diagnosed part. Removed recirc pump and installed new recirculating pump. Ice machine had already produced a sheet upon arrival. Ran ice machine to ensure recirculating pump was running and it was. Waited for sheet that was produced prior to my arrival to cut on grid. Heating grid working as designed. I can see a new sheet forming over evaporator. Ice machine working as designed. Job completed.
We serviced a
GE DISHWASHER
Model GDT655SSJ0SS
Near Buda, TX 78610
Leonardo
Job Details: 09/13/2021
"Arrived on site for install of previously diagnosed parts. Installed newUI cover. Tested unit, working properly."
We serviced a
KITCHENAID WASHER
Model KVWC906JSS
Near Austin, TX 78702
Leonardo
Job Details: 09/13/2021
"Arrived on site for complaints of vent hood light not working properly. Installed new light bulb and tested good, job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW8120HC0
Near Georgetown, TX 78633
Lou
Job Details: 09/13/2021
"Arrived on site to install previously diagnosed and ordered part. Due to the main control failure, I removed and replaced the control and attempted to calibrate but the lid would not lock. Tested the lid latch in SM test #8 and found the latch solenoid bad. I removed and replaced the lid latch assembly and calibrated the unit. Tested the unit in diagnostics and it is operating as designed. No water leaks observed during service, job completed."
We serviced a
KITCHENAID DISHWASHER
Model KDTE704DSS0
Near Lakeway, TX 78738
Robert
Job Details: 09/13/2021
Arrived on job for complaints of steam getting past gasket at end of cycle. Replaced gasket.
We serviced a
KITCHENAID ICE MACHINE
Model KUID508HPS00
Near Austin, TX 78746
Luis
Job Details: 09/13/2021
"Arrived on site. Found kinked water line in cabinet,repaired line tested unit passed found harness not fully secured to valve,installed harness correctly unit passed all diagnostic test"
We serviced a
WHIRLPOOL FREEZER
Model KRMF706ESS
Near Austin, TX 78738
Robert
Job Details: 09/13/2021
Arrived on job for complaints of frost in freezer and light not working. Found the switch in freezer not working because of frost damage will need to replace switch. ; ordrng 1 W10625069 (bracket) and 1 W10625070 (bracket) and 1 W11291142 (switch)
We serviced a
KITCHENAID REFRIGERATOR
Model KBFS20ECMS00
Near Austin, TX 78759
David
Job Details: 09/13/2021
"Arrived on site to diagnose refrigerator that was making noise. On arrival customer let me know that the noise wasnt currently being made. She showed me a couple videos of the noise, which sound like the evaporator fan possibly getting ice on it. Ran diagnostic and found no abnormal noises from any fans, or the damper control. Unit appears to be working as designed.
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Pflugerville, TX 78660
Wesley
Job Details: 09/13/2021
Arrived onsite and was advised that the strike is needed. Ordering the strike to repair. ; ordrng 1 W11457841 (Strike)
We serviced a
WHIRLPOOL VENTHOOD
Model WVU17UC0JS0
Near Niederwald, TX 78640
Leonardo
Job Details: 09/13/2021
"Arrived on site for install of previously diagnosed parts. Installed new fan motor and filter latch. Tested unit with customer and unit not making noise, working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Austin, TX 78729
David
Job Details: 09/13/2021
Arrived on site to diagnose refrigerator that was leaving the open door light on. Customer is able to push on the freezer door and lift up sometimes to get the light to go off. Examined freezer door and found its not closing easily on both sides. Found the gears on the slides were not matched up and one side was off by a couple teeth. Removed door and reseated the shelf. Leveled unit and lifted door slightly. Retested and found door switch is having good contact at all times. Unit working as designed. Call complete.
We serviced a
MAYTAG REFRIGERATOR
Model MSD2651KEU
Near Georgetown, TX 78633
Lou
Job Details: 09/13/2021
"Arrived on site to inspect refrigerator noises. Upon further inspection, the customer advised that when the compressor comes on, the unit begins to make a loud grinding noise. Also, the ice maker isnt producing ice and the ice bin is broken. Upon arrival, the unit wasnt making the noise and was quiet. I checked the condenser coils at the bottom the unit and when I moved the unit doors just right, the noise would appear. I found the coil is vibrating on the metal support below the coils. Using my screwdriver I could move the coils and the noise would stop. Over time, the noise stopped on its own. I would have to place some spacer pads between the coils and support to stop the noise permanently. I tested the ice maker and found ice getting jammed in between the tines and not allowing the tines to move. Also found it not dispensing water. I found the ice bin pan is broken and the screws holding the crusher in place are rusted.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ1
Near Pflugerville, TX 78660
Wesley
Job Details: 09/13/2021
Arrived onsite and found unit operating with failed power block connection. Unit is now operating as designed after repairing wiring.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5GTGXNQ00
Near Temple, TX 76504
Tali W
Job Details: 09/13/2021
"Onsite for knocking noise near freezer section, compressor turning off and icemaker dispenser not working properly. Found compressor running and pulling 1.4A. Condenser coils had dust build up causing mullion to be warm to touch. Condenser fan operating. Found IM bail arm down (on) causing knocking noise due to water not being connected and valve opening. Found dispenser components broken, not allowing the the ice door to open. Ordering dispenser components and informed customer to clean condenser coils thoroughly. Office to reschedule. ; ordrng 1 W10823377 (Ice door kit) and 1 WP2196195 (Ice door pin) and 1 WP2180259 (Dispenser arm) and 1 8201515 (IM motor) and 1 987121 (Ice door shield)"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Austin, TX 78724
Scott
Job Details: 09/13/2021
"Arrived on site for washer making noise and poor washing . Ran diagnostics and found unit not agitating properly. Replaced actuator, ran calibration and wash cycle test. Ill check normal no water leaks detected at time of service job complete"
We serviced a
MAYTAG DRYER
Model MEDB855DC0
Near Austin, TX 78734
Brandon
Job Details: 09/13/2021
"Arrived on site for customer complaint of dryer making loud noise, found failed idler pulley, ordering repair kit.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS01
Near Killeen, TX 76549
Tyler
Job Details: 09/13/2021
Arrived on site for refrigerator freezing up under ice bucket. Upon arriva I found and confirmed Sony ice build up in dispenser and found it due to the dispenser door flap not shutting all the way after activated. Found ice bucket dispensing as designed and door closing properly. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF993FIFM00
Near Round Rock, TX 78665
Wesley
Job Details: 09/13/2021
Arrived onsite and tested unit for failure of fridge to cool and ongoing ice production issues. Found likely clogged p trap. Removed and cleaned trap. Tested unit in diagnostics and found unit operating as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Buda, TX 78610
Kevin
Job Details: 09/13/2021
"Arrived on site and found no incoming water from cold water valve. Will need to order correct valve assembly; ordrng 1 W11210459 (Valves)"
We serviced a
KITCHENAID ICE MACHINE
Model KUIS15NRTB1
Near Liberty Hill, TX 78642
Lou
Job Details: 09/13/2021
"Arrived on site to inspect ice machine not working and tripping the breaker. Upon further inspection, I placed the unit in diagnostics and tested. Unit filled the reservoir and recirculating pump came on, but the reservoir drain pump failed. The compressor and heat valve both operated as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL FREEZER
Model KSSC48QVS02
Near Jonestown, TX 78645
Justin
Job Details: 09/13/2021
"Arrived on site for a refrigerator with no cool in the freezer. Upon arrival the customer stated that the unit was now no longer cooling in the RC either. The temps in the unit were in the 80s. I found the evap fan and condenser fan running. I gained access to the evap and found no frost pattern or ice build up. I gained access to the compressor and found it running, but extremely hot to the touch. This indicates a failed SS. Office to reschedule. ; ordrng 1 WPW10205102 (Evaporator) and 1 W10841139 (Compressor) and 1 212643 (Sealer Gum) and 1 W10508992 (Heat Exchanger) and 1 W11506635 (Access Valve) and 1 WPW10143759 (UV Drier) and 1 RESEARCH (Drain Pan Heater) and 1 CNOTE (SS Tech & 3hr)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS01
Near Georgetown, TX 78633
Jonathan
Job Details: 09/13/2021
"Arrived on site for refrigerator RC door squeaky, not able to remove drawers to clean and unit running continuously. Inspected unit and work area. Tested RC door operation. Found squeakiness coming from RC door cam. Added lube in attempt to stop noise. Found noise still occurring, normal operation with plastic on plastic rubbing. Found door opening all the as designed. Shown customer how to remove shelves. Spoke with customer on energy-efficient compressor operation. All tested good, no water leaks detected during service."
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Pflugerville, TX 78660
Wesley
Job Details: 09/13/2021
"Arrived onsite and repaired washer by correcting issue with actuator placement.
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JB1
Near Hutto, TX 78634
Jimmy J.
Job Details: 09/13/2021
Arrived on site to install previously diagnosed part. Found back right burner igniter would not spark. Removed spark module and installed new spark module. Tested back right burner and was getting a spark but flame wouldnt ignite. Removed igniter orifice holder and installed new orifice holder. Tested burner and igniter lit flame first click. Tested all other burners and igniters are working as designed. No leaks detected. Job completed.
We serviced a
WHIRLPOOL FREEZER
Model WRX988SIBM03
Near Austin, TX 78704
Jacob
Job Details: 09/13/2021
"Arrived onsite to check the unit for not having the correct temperature in the FR. Checked the unit for temperatures with thermal coupler. Asked customer if the unit ever has issues with making ice, customers said no issues with the refrigerator or ice being made. Checked temperature and was getting -5 degrees. Showed customer that the unit was freezing and cooling as it should with the correct temperature. No issues at this time. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Kyle, TX 78640
Jacob
Job Details: 09/13/2021
Arrived onsite for unit not having the wire arm for the ice maker. Looked at the unit and noticed that the ice maker that is in the unit does not use the wire arm for the ice maker but uses the black switch from underneath the unit to turn off and on. Let customer know the difference in the ice Akers and the one that she has with her unit. No issues at this time. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Smithville, TX 78957
Matthew
Job Details: 09/13/2021
"Arrived onsite for washer making draining sound. Upon inspection found failed drain pump. While inspecting also found faulty Actuator. Per Whirlpool, must replace actuator with current model. Will return with drain pump and actuator. Office to reschedule ; ordrng 1 W10913953 (actuator)"
We serviced a
WHIRLPOOL VENTHOOD
Model UVL6036JSS0
Near Leander, TX 78645
Justin
Job Details: 09/13/2021
Arrived on site for a vent hood with the blower not working. Upon further inspection I found the blower motor molex not plugged in. I powered the unit off at the breaker and plugged the motor in. I then tested the unit. The unit is now working as designed. Call complete.
We serviced a
KITCHENAID ICE MACHINE
Model KUIX305EBL1
Near Liberty Hill, TX 78642
Lou
Job Details: 09/13/2021
"Arrived on site to install previously diagnosed and ordered parts. Due to the recirculating pump and bin thermistor failures, I was to replace both parts. I found the recirculating pump/sensor damaged in the box. I removed and replaced the bin thermistor and tested. Recirculating pump/sensor continues to fail. I am re-ordering the recirculating pump and scheduled return service. No water leaks observed during service.;
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Leander, TX 78641
Lou
Job Details: 09/13/2021
"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I placed the unit in diagnostics and checked error codes in test #56. I found error E5. Tested temps I the FC=6 degrees and RC=38 degrees. I removed and replaced the ice maker and hv control and cycled power. Tested the ice maker in test #57 & #59 then tested the fill tube in test #45. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
KITCHENAID ICE MACHINE
Model KUIX335HPS00
Near Austin, TX 78746
Luis
Job Details: 09/13/2021
"Arrived on site. Ran diagnostics found noise from condenser coils adjusted coils,unit passed all diagnostic test"
We serviced a
AMANA DISHWASHER
Model ADB1500AWB
Near Round Rock, TX 78664
Jimmy J.
Job Details: 09/13/2021
Found metal kick plate was lodged into the base of the door seal causing the door to leak. Once I removed the kick plate and bent it back into its natural shape and remounted it back onto the bracket the leak stopped. Customer confirmed the water stopped coming out during the cycle when it use to leak. No leaks detected. Job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS01
Near Lago Vista, TX 78645
Justin
Job Details: 09/13/2021
"Arrived on site for a refrigerator intermittently not making ice nor dispensing water. I called techline, but I could not get through. Due to the intermittent issue I replaced the UI and control. The unit is working as designed. Call complete."
We serviced a
WHIRLPOOL DISHWASHER
Model DU1100XTPS9
Near Bastrop, TX 78602
Matthew
Job Details: 09/13/2021
"Arrived onsite for dishwasher not starting a cycle. Upon arrival put unit in diagnostics and could not get unit to generate any errors or error codes. Ran normal cycle and unit completed without issues. Could not duplicate any issues. Unit seems to be functioning properly. Inlet, wash motor, drain and heater are all functioning. Job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404EWH3
Near Driftwood, TX 78619
Brandon
Job Details: 09/13/2021
"Arrived on site for customer complaint of unit not drying, upper rack falling off, and UI not responding. Found failed UI console, found failed heating element, found broken dispenser, and broken adjusters. Ordering dispenser, element, and adjusters. F2e1 f9e4 errors codes in diagnostic mode. ; ordrng 1 W10703867 (Heating element) and 1 W10620296 (Dispenser) and 1 Cnote (Office to reschedule) and 1 W11024094 (UI console)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM704KPS0
Near Austin, TX 78723
Scott
Job Details: 09/13/2021
Arrived on site washer not draining . Found unit tripping breaker . Found unit is leaking from heater . Ordering heater and nuts . Call to set return ; ordrng 1 W11351659 (Control) and 1 W11047695 (Heater) and 2 W11104729 (Heater nut)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Austin, TX 78744
Jacob
Job Details: 09/13/2021
Arrived onsite to use sealer gum. Used sealer gum. Put unit back together let customer know to monitor it for now. No issues at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM01
Near Austin, TX 78748
Luis
Job Details: 09/13/2021
"Arrived on site for no,ice. Found frozen fill tube,defrosted fill tube ran forced harvest passed icemaker filled with water."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF302ESS01
Near Dripping Springs, TX 78620
Brandon
Job Details: 09/13/2021
"Arrived on site for customer complaint of of unit freezing in RC, found unit running to long, freezer was at -16 degrees but UI console display showed freezer at 88 degrees.
We serviced a
WHIRLPOOL DRYER
Model WED49STBW1
Near Round Rock, TX 78681
Tommy
Job Details: 09/13/2021
Arrived onsite for dryer long dry times. Upon arrival spoke with customer found unit to be heating and spinner but bad air flow and likely requiring duct cleaning. Spoke with customer on getting ducts cleaned. Job Completed.
We serviced a
JENN-AIR MICROWAVE
Model JMW2430IL03
Near Austin, TX 78704
Jacob
Job Details: 09/13/2021
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Austin, TX 78758
Scott
Job Details: 09/13/2021
"Arrived on site for wet load at end of cycle . Ran diagnostics got off balance , over suds , and valve thermistor error codes . Found unit not level and drain hose too far down stand . Corrected both issues . Ran calibration and diagnostics wash. All checked normal. No water leaks detected at time of service. Job complete"