Celia - Austin, TX
Great service. Explained what was wrong.
Fara - Austin, TX
Bait and Switch Pricing & 3 Different Techs Over 4 Weeks
John - Austin, TX
Appliance Express sent 3 different service technicians over 4 weeks for the same problem. Kevin (1st rep) replaced fuse but didn't run a comprehensive diagnostic. Fuse failed the next day. Brandon (2nd tech) said he knew what needed replacement, but the Office didn't put any parts in his truck. Brandon quoted "around $260 parts and labor." Richard (3rd tech) ran diagnostics, replaced fuse and fan, BUT HE CHARGED $366!! $100 more than Brandon said for exactly the same repair. And Richard NEVER GAVE ME AN INVOICE! Very poor service and extremely disappointing customer experience.
Fridge Area not cooling
Danny - Georgetown, TX
Problem was fixed as far as I can tell. It took a week for someone to service. I don't have a 2nd fridge. Spending $2K for a fridge I would expect it to be more reliable. On had this unit for 3 years.
Suzette - Manor, TX
The 2 guys that came to work on my dishwasher were very kind and exceptional at their job. I received helpful information on what can cause problems and prevent my appliance from working correctly and how to keep it in tip top shape.
Efficient Friendly, Knowledgable, Service
Mark - Crawford, TX
Representative arrived as scheduled. Was friendly, and instead of assuming what the problem was, called the manufacturer's help desk to confirm. The repairs were made. The technician had the parts on his truck, so we didn't have to wait additional amount of time for the parts to be ordered and installed at a later date. The microwave repairs were completed and we have not had any additional problems since. Thank you.
Cordell - Round Rock, TX
Service man replaced the box that holds the ice. But It still do not come out of the frig whenever you try to get ice out.
Fast, friendly, but bare minimum
Cass - Austin, TX
They're a great service but they tend to do the bare minimum. I usually have to stand there and ask questions to get them to investigate issues deeper.
Great service, even during the panademic
Allen - Round Rock, TX
Paul did an excellent and thoroughly professional job (as always). Fridge is working the best it has in years!!!
Julia - Canyon Lake, TX
Al did a great job,very professional, courteous and well knowledge
Hector - Harker Heights, TX
Great service, covered under Whirlpool warranty.
Nikhil - Round Rock, TX
Very experienced professional. Arrived on time, he had everything needed to repair my dishwasher and as I had purchased extended warranty via Whirlpool, all the fixes were done for no cost to me. I will highly recommend Appliance Express for oven and dishwasher repairs as I have personally used these services.
It’s not fixed
Barbara - Leander, TX
The oven will not come on. No heat at all
W/D stack able
Billy - Austin, TX
The Tech did amazing job
Carrie - Austin, TX
Two different problems with ice maker and then freezer drawer, they seem to be unrelated but both problems were handled very well by the Service Managers sent to make adjustments.
Ben - San Marcos, TX
Noah did a great job. He was right on time, didn't give up until he found the issue and fixed it. Great job!
Friendly, reliable service
Patricia - West Lake Hills, TX
Leo made two visits to our home to fix a problem with our Whirlpool oven/microwave unit. (The unit is on warranty.) He was courteous and very efficient, and gave frank responses to all my questions.
Sherrie - Riesel, TX
Friendly and timely schedule
Randall - Liberty Hill, TX
Jonathan and Cliff were both outstanding in the knowledge and professionalism. Would recommend them to everyone.
Quick service and honest advice
Alan - Pflugerville, TX
Tyler came to fix my "dead" oven and told me up front he's hoping it's just a burnt out front fuse (easy) or the rear one (harder) and has both with him. Got lucky it was the front one and he quickly changed and tested it. He also gave me great advice about avoiding the self-clean feature as in most of today's ovens it burns out the front or rear fuses as the government regulation for them hasn't been updated in a while and they can't take 800F
Westinghouse Refrig: LEAKY WATER FILTER
Grant Cohen - Austin, TX
Luis provided exceptional quality “SAFE” service.
Fixed my dishwasher!
Paul - Austin, TX
Quick, knowledgable, and professional! Thanks!
Great service. For free.
Ronaldo - Round Rock, TX
Kay - Manor, TX
Refrigerator already broke again!
We thought it was fixed, and here it is, just the next day and it’s already doing the same thing! Refrigerator is freezing everything again! Please send another repairman out! This is getting ridiculous!!
Mike - Austin, TX
The technician did an excellent job. He was very courteous and knowledgable, and got the problems fixed in a timely manner.
"Pace - Pflugerville, TX
Carol - Horseshoe Bay, TX
I will definitely use this company again.
Hilya - Austin, TX
courteous and professional
Jay - Round Rock, TX
Great service and friendly. Very knowledgeable and fixed the issue quickly.
Chris - Dripping Springs, TX
Robert did an awesome job and was very professional!!
Dan - Buda, TX
Mr. Padilla is the best. We were struggling with several electrical issues in our house. Once Mr. Padilla came it changed our lives literally, we do not have to worry about things that we had worried about before for years, because several “experts” told us there is nothing to do, short of rewiring our whole house. Mr. Padilla fixed everything quickly and perfectly. Great dude .
Refrigerator Diagnosis and Repair
Noel - Georgetown, TX
The Service Tech, Lou, immediately found the issue and resolved the problem. And, he was able to come out on short notice. Great job!!!
great service, equipped with parts on hand!
Karen - Wimberley, TX
I believe this is the first time ever someone has been at our home to repair an appliance of any kind and they had the part needed on their truck! Was thrilled - especially under this COVID-19 threat! Thank you!
Great, polite service
Jon - Cedar Park, TX
Great gentlemen who not only were honest and respectful, they also provided great tips. Thank you!
Leo was great!
Santa Clara Luxury Apartments - Pflugerville, TX
Leo was super nice and fixed everything swiftly! Very good service!
Edward - Mart, TX
Jonathan was very professional courteous great personality
Wayne - Belton, TX
Best repair service you will ever receive.
Liming - Austin, TX
David did a great job repairing our dishwasher. He was professional, courteous, and efficient. We definitely recommend Appliance Express for your appliance service needs!
Prompt and Courteous Proffesional Service
Buddy - Austin, TX
Wayne - Marble Falls, TX
We were extremely happy with the service and technicians. They arrived exactly when they said they would. They were very efficient, knowledgeable and identified and promptly fixed the problem.
very friendly and knowledgeable
Michelle - Lampasas, TX
Steve - San Marcos, TX
Melineh - Leander, TX
Lou was very professional, kind, and very efficient in resolving the issue.
Francine - Marble Falls, TX
I was very pleased with the manner in which James and his partner handled this call. He listened to my problem then checked appliances and took the time to discuss with me about the problem I was having.
Scott - Horseshoe Bay, TX
Edna - Round Rock, TX
Keep up the great work!
Richard - New Braunfels, TX
Excellent service but prices seemed excessive for the job.
Quick and efficient
Rusty - Austin, TX
Jacob showed up and had the problem diagnosed and fixed within half an hour. Quick and easy.
Ernst - Leander, TX
Added a few additional repairs needed we didn't ask for because they were damaged as well. Stove is working and looking great. All covered under the warranty
great prompt service
Gary - Georgetown, TX
Great Service and Support
R. V. - Buda, TX
Robert @ Appliance Express was very helpful with our last repair. He was very professional and helped get our washing machine working again.
Tina - Leander, TX
Great service! Friendly & knowledgeable!
Michael - Austin, TX
The technician did a great job. He was quick and knowledge.
Great discussion with adult with special needs.
Chris - Kyle, TX
Brandon was prompt and polite. My special needs adult child answered the door and let him in. She was aware that he would be coming to fix my dryer. I was running late from wk. He explained what he did, left a pamphlet, and stated I could Call him if I needed clarification on anything. Thank you for you kindness and professionalism with my daughter.
Warranty Repair follow up
JB - Canyon Lake, TX
After a warranty replacement for a new compressor, my refrigerator developed a condensation problem. Luis knew exactly how to resolve it and did so quickly and efficiently.
Lois - Lakeway, TX
i am sorry I was not able to be there but according to our housekeeper all went well
Doris - Bastrop, TX
Great work! I have a smart oven and am not computer savvy! The techs got everything working and explained it so that even I understand! Very professional and personable.
Ray - Georgetown, TX
Service tech was well prepared and did a professional job.
Sinead - Austin, TX
They came out three times and our fridge still is not fixed.
Rita - Liberty Hill, TX
Very professional and friendly
professional, completed repair in a timely manner
Lynn - Lockhart, TX
will use your company again for any repairs needed.
Christine - New Braunfels, TX
Good Customer Service
Sam - Temple, TX
Jonathan started out with a typical problem and worked through it with the utmost professionalism. He is a very knowledgeable individual and takes then time to explain all aspects of the repair. Even though parts became an unnecessary issue out of his control, he maintained excellent customer service . Thanks to Jonathan for a job well done!
Amy - Waco, TX
Solved problem and answered questions.
Allan - Georgetown, TX
Appliance Express was great and Cliff was friendly and polite. Plus the icemaker is working great!
Sarah - Copperas Cove, TX
Emina - Andice, TX
The service technicians were incredibly friendly and knowledgeable and I would absolutely recommend their services to anyone. Give these guys a raise because they make your company look great!
Linda - Austin, TX
Ken was courteous, practiced above and beyond Covin 19 safety and fixed our 9 year old Maytag washer in just one visit!! Excellent all around service!!
John - Georgetown, TX
Did a wonderful job! Arrived during reserved time, diagnosed quickly and repaired quickly! Very nice young man!
Terri - Spicewood, TX
Leanna - Austin, TX
Santa Clara Apartments - Pflugerville, TX
Andy was fast and did a great job per usual!
Mary - Leander, TX
Lou was very helpful in explaining the washer settings so that water will be able to drain.
Pk - Austin, TX
David was extremely friendly and helpful, providing a lot of detailed information about the problem with my fridge, so that I can fully understand what the problem was and make my repair decision accordingly. He was nice to chat with as well.
Lubia - Manor, TX
Great and fast service.
Julius - Austin, TX
Very good experience
Great Tech, Will Definitely Work with Them Again. They Just Missed a Small Detail.
Steven - Georgetown, TX
Honestly had a great experience with Lou. He was super helpful and explained everything as he was doing it (while not wasting time which I thoroughly enjoyed). Unfortunately the issue with my oven was completely resolved. After leaving and confirming that everything was in working order (which it was because I was standing there as he explained everything), I did a more thorough test of the oven and the problem persisted. I ultimately figured out how to "fix" the issue, but I will have to have these guys come back out to correct it.
Clif was extremely efficient and told me everything that was going to take place during his time of service. He was amazing!
Megan - Jarrell, TX
Craig - Temple, TX
Knowledgeable, Great Service and a Reasonable price!
Matthew - Pflugerville, TX
Professional staff who to me are experts in their field. They were able to pinpoint the issue after we explained the problems of our refrigerator. They ran testing to test their initial diagnosis, confirmed the issue, gave an estimate - sounded reasonable for the work to be performed, replaced the part, stayed a bit to see if any immediate complications occured - no issues presented itself, they also tightened the handles and level the refrigerator. A week later the frig is still running like new so it looks they truly identified the problem.
Cathy - Leander, TX
very professional, cordial and helpful.
Great Service under warranty
Alan - Austin, TX
Prompt response and super diagnostics. Amazing 😉
Really cool to work with
Fred - Pflugerville, TX
Jonathan good man great service give him a raise.
Steve - Burnet, TX
Jana - Seguin, TX
He was professional, friendly and knowledgeable.
Quick and efficient!
Jon - Cedar Park, TX
Tyler did an excellent job with the appliance work, while also respecting the CDC's distancing and disinfecting recommendations.
Shanin - Leander, TX
Tyler was professional, friendly, and got the job done. He represents your company very well. I didn’t rate price because we were under warranty.
Patrick - Austin, TX
I wasn't at all sure my problem could be fixed, but Jacob not only solved it, but improved upon how I received the refrigerator when it was new.
Ronnie - Round Rock, TX
The team were able to resolve a complex issue with my refrigerator and provide a lot of helpful tips on how to maintain moving forward.
Great service replaced control panel
David - Austin, TX
David Z was great, very professional, and did not take long to replace control panel. He also texted me in advance of service appt to confirm time.
Ruben - Hutto, TX
Appliance Express was super professional. From the first time I called to when the Techs completed my job. They diagnosed the issue quick and completed the job very quick also. My Fridge is working perfect now.
Dishwasher Repair Amid Coronavirus
Randall Derrick - Spicewood, TX
Brandon did a wonderful job and took every precaution to keep a safe distance. He wore shoe covers which we appreciated. Our dishwasher works now... thank you!
Randy - Salado, TX
Repairs were made, but refer has made no ice in two days
Quick and efficient
Emily - Buda, TX
Robert quickly identified the problem. It wasn't an appliance issue, so he wasn't able to fix it, but just knowing there was nothing wrong with the appliance gave us reassurance.
Brandon fixing our stove
Charles - Blanco, TX
Brandon is a superlative service tech! He showed up on time after calling ahead as we were expecting. He was well prepared and had all of the tools and replacement parts he would need for the job. He was professional, informative, and pleasant to interact with. He took the time to explain everything he was doing and answer all of our questions in a friendly manner versus just answering to get us to shut up! We really appreciate his tutorial on the stove and getting us all back up to speed. We love the stove and Brandon has made it just that much more enjoyable. Thanks Brandon!
Barbara Jean - Round Rock, TX
Matthew - Kyle, TX
Ross - New Braunfels, TX
Light bulb socket had slightly charred and burned out the light bulb underneath the microwave. The technician simply replaced the bulb, incorrectly reinstalled the charred/faulty socket, and with incorrectly reinstalling the socket, the bulb melted a zip tie that was holding some wiring together.
Carol - Liberty Hill, TX
The men that came out were very professional, timely and friendly. I appreciated them explaining everything and gave me some helpful hints. Great job!
Deanne - Buda, TX
Jacob arrived on time and was very professional and efficient. He was very knowledgeable and was able to explain key features of my new refrigerator. I am very happy with the service.
Colin - Buda, TX
Jacob showed up on time and quickly repaired our dishwasher. He looked and acted professional and was easy to trust.
Brandon is awesome !
Crystal - Austin, TX
Wonderful and was able to accommodate my requests for safety/precautionary reasons 🙂
Excellent Customer Service
Tangela - Cedar Creek, TX
Very pleased with our service
Nina - Austin, TX
Jacob and Scott
4ArrowsDad - Del Valle, TX
I can not begin to say how pleased I was with the service I received from both Scott and Jacob! They were both very professional and timely!
Theresa - Georgetown, TX
James is very knowledgeable and he does a thorough job!
Greg - Burnet, TX
He was very helpful and informative. He offered tips to help keep our appliances in good working order for many years.
Carlie - Smithville, TX
Belinda - Manchaca, TX
Excellent all around. Very knowledgeable about product.
Ram - Pflugerville, TX
Great service experience
Peter - Austin, TX
We had a great experience with our technician. The problem was confirmed, the new part was installed, and the machine was tested for proper function. Would use again!
Ronnie - Lago Vista, TX
Very good service! Explains repairs and equipment use in detail!
Don - New Braunfels, TX
Alison - Austin, TX
Jacob at Appliance Express did an excellent job repairing my dryer. He troubleshooted and was committed to getting it fixed for me.
Roy - Manchaca, TX
It's hard to rate when nothing was done to repair as it was working when the tech tested it.
Wish it didn’t take so long to get part and misinformed about needing an electrician but Paul was knowledgeable and friendly and got the job done!
Sherry - Austin, TX
Pat - Kyle, TX
He has glued a place on top of the inside freezer door. I hope this works this time. Ice was forming at the top.
Quick & easy with great service
Terri - Georgetown, TX
Cordell - Round Rock, TX
Ice maker not working. Still not working at this time
Little attitude, Very expensive
Aura - Austin, TX
Melissa - Leander, TX
Awesome experience and all issues were addressed in a timely manner.
Fridge is fixed!
Donald - Georgetown, TX
Lou Soldan and his apprentice, David, did a very thorough job assessing and fixing our fridge/freezer. They were very friendly, accommodating, and hard-working. It was obvious they really wanted to make sure our fridge was fully functional. Fortunately our fridge was still under warranty. Thank you Lou and David!
Roberta - Marble Falls, TX
Both technicians were extremely polite, professional and knowledgeable. I felt confident in their expertise and was very happy to have my range repaired!
Emmet - New Braunfels, TX
He does amzing work. Quick and.accurate.
Maria - Hutto, TX
Great experience and Appliance Express and Andy. Thank you for efficient and excellent service
Honored warranty repair and quickly resolved problem
Mark - Georgetown, TX
Very courteous, professional, and job well done.
Clif was fast, knowledgeable, efficient and enjoyable!!!!
Rodney - Georgetown, TX
Riis - Manor, TX
Sima - Round Rock, TX
Freeman - Pflugerville, TX
Heather - Austin, TX
Awesome Service. Great Tech: clean, quick & friendly.
Amy - Austin, TX
He was on time, and quickly diagnosed the problem. The whole process took less than 25 min.
John - Georgetown, TX
Did not repair
vent hood service
David - Austin, TX
Leo was courteous, and answered all questions.
Steven - Austin, TX
Wayne - Georgetown, TX
Excellent service. Showed up on time, did an extremely thorough testing of my machine and determined that he did not need to do anything. He reviewed my washing practices and coached me on the best way to use my machine. I particularly appreciated that he did not try to sell me something I did not need. He was great. I will call for my next repair.
Vickie - Georgetown, TX
They arrived within the given time frame and provided excellent service.
Janie - Georgetown, TX
Scott is great
Saad - Pflugerville, TX
Heather - Cedar Park, TX
Eventually solved problem
Gary - Spicewood, TX
It took two service calls over two weeks to diagnose and fix the problem.
Tony - Leander, TX
Lou was awesome! Great service as always. Thankful for the care he always exhibits as well as the respect he showed when entering our home during this unprecedented time.
Richard was great
Karen - San Marcos, TX
Service was good and I could use you again
Cindy - Smithville, TX
Very professional. On time. And repair done.
Great survive and very helpful tips.
Felicia - Killeen, TX
punctual and efficient
Bob - Horseshoe Bay, TX
Awesome service per usual
Journeyman - Pflugerville, TX
Andy is always amazing to work with. Super friendly and informative!
Paul - Austin, TX
Very professional, courteous and fast.
Awesome job, Jonathan
Carol - Burnet, TX
My experience with Mr. Short was above my expectations. He quickly troubleshot my issues and even recommended better settings on my ice maker. Well done!
Prompt, courteous, efficient...perfect!
Jimnie - Georgetown, TX
Will definitely recommend!
Sara - Leander, TX
Great service! Very nice, friendly and professional!
Fixed my oven quickly and professionally
Mike - New Braunfels, TX
Came prepared and fixed my oven quickly.
Jaclyn - Cedar Park, TX
Great and timely service
Anup - Round Rock, TX
Paul and his team provided a great service. They always called ahead to check availability and quickly resolved the issue.
Prompt and polite.
Kathryn - Meadowlakes, TX
Good service and expertise. Thank you!
I’ve Maker Issues
Laura - Kyle, TX
Quick and professional repair!
Carl - New Braunfels, TX
Kathy - Cedar Park, TX
On time, knowledgeable, friendly service
Daniel - Liberty Hill, TX
Prompt and Dependable Service
Debbie - Manchaca, TX
We are happy with all the services we’ve had from Appliance Express...they are prompt and their service is very dependable!
Luba - Pflugerville, TX
It was easy to schedule and the pro working on my washer was approachable and explained exactly what was wrong and how he fixed it.
Christine - Georgetown, TX
Clif was very helpful!
Quick and effective.
Nathaniel - Round Rock, TX
This was as flawless as I could’ve asked for.
Great total repair experience
Michael - Leander, TX
Appliance express and Lou, our technician were flawless. Great warranty experience.
Sara - Austin, TX
Leo was awesome!
Untrained service people
Willace - Pflugerville, TX
They have come out twice to fix my refrigerator, first time they said the upper shelf was blocking air and therefore we had no water or ice. Second time they said you can't connect a reverse osmosis unit water line to the fridge, forgot the fact that it has worked for 3 years like that and the sticker from the manufacturer stuck on the back of the fridge gives explicit instructions that you can and how to do it. When I notified them of this, they refused to reply.
Dennis - Temple, TX
He did a great job, called to inform me he was on the way.
professional and prompt
Mitch - Austin, TX
I would definitely call them again if I have future needs.
Terry - Burnet, TX
Jonathan Short was very helpful and provided excellent customer service!
Pat - Kyle, TX
So far I think the glue he used on the refrigerator is working. I did find a little ice on the top inside of the freezer was still there but I am watching it carefully before I have to call you all back out here.
Kitchen Aid Stove Repair
Kathleen - Austin, TX
David was efficient, communicated effectively and completed the repair in a thorough and professional manner. He was also early!
Very professional and helpful
David - Cedar Park, TX
Relieved my stove now fixed
Merry - Bastrop, TX
Great service, Richard very knowledgeable
Lynn - Cedar Park, TX
Mr. Cantu was very helpful with me figuring out my dishwasher issues.
This gentleman is exceptional..10.1 on a scale of 10
Joyce - Temple, TX
April - Cedar Park, TX
Wonderful as always.. Tech very knowledgeable. Thanks for great service
Dona - Austin, TX
Very well done!
Darrel - Austin, TX
Odd ball problem with ice maker. Kevin was able to work it out and replace part, probably in 20 minutes...thanks
Very efficient and professional
Juanita - Austin, TX
Janice - Austin, TX
I am concerned about the reliability of my refrigerator !
Siobhan - Pflugerville, TX
Andy was the tech who did the repair on my dishwasher. He was excellent - very professional, very knowledgeable and helpful. He diagnosed the problem immediately and fixed it quickly. I am very happy with the service from Andy and from this company, Appliance Express.
ATX Customer - Austin, TX
Appliance Express came out and repaired our washer - so fast, efficient, and helpful. Thank you, we will use y’all again!!!
Service was great
Darlene - Austin, TX
Great Service... Great Technician!
James - Leander, TX
Lou is a very personable and professional technician. He knows the products he’s responsible for supporting. I had several questions regarding our situation, and he answered them all right then... and satisfactorily. We have used Appliance Express previously to address an issue with another appliance, and Lou was the guy dispatched for us. We’re very pleased with both the service we’ve received and the outcome of our repairs.
Service with a smile!
Patricia - Salado, TX
I so appreciate Al Rhoden coming to our home and finding the problem with our Maytag washer. We need that washer! Very professional service! Thanks!
Carla - Austin, TX
Billie - Marble Falls, TX
I appreciate the Whirlpool certification that this company offers for all my Kitchenaid appliances. James is professional, timely, neatly dressed, and a very friendly demeanor.
Friendly, great service
Debbie - Leander, TX
KitchenAid Door Replacement
Mont - Georgetown, TX
Clif did an excellent job - quick and accurate!
Joan - Holland, TX
I was wary because there was not a Whirlpool service site in Bell County, but scheduling and service call was done in timely manner. Where is my email receipt???
No ice, No problem!
John - Austin, TX
Had a Whirlpool fridge with an ice maker that refused to make any ice. David came on time, diagnosed the problem as a frozen water feed tube, and it wasn't long before the ice was returning to the bin. I was notified by text, email, and phone when David would arrive and he came on time. If you want your appliances to live a long life, I suggest you contact Appliance Express. Their techs and service are the best.
George - Belton, TX
Good job at solving a complex problem with our refrigerator.
Shira - Austin, TX
Great service with attention to detail
No change in situation
John - New Braunfels, TX
The refrigerator is still the same temperatures in the refrigerator and in the freezer as it was when Noah left on Friday.
Good work, needed to clean up
Ray - Lorena, TX
Jonathan was quick to,diagnose and replace the defective parts. He was very knowledgeable and professional. That said, dirty handprints were left on the outside of the icemaker and the door that should have been cleaned up.
Aniko - Cedar Park, TX
The process of getting my oven fixed was efficient. Tyler showed up on time, had all the parts he needed and helped me with pairing my oven to my wifi. Awesome experience.
DRYER MAYTAG LEC9000PW1 Arrived on site and tested operation. Found no heat from heater. Tested heater and found to have failed. Installed new and tested operation. Unit tests good. Job complete
REFRIGERATOR WHIRLPOOL WRS325SDHZ00 "Arrived on site to inspect fridge for not defrosting freezer evap, installed new evap harness and put back in working order. Instructed customer to keep a eye on frosting if it comes back. Job complete"
DISHWASHER KITCHENAID KUDP02CRBL1 Arrived on site to test unit for unit leaking. Found unit not draining correctly due to disposal over filling making unit not drain correctly. Cleared disposal test unit and unit test good
WASHER WHIRLPOOL MVWB835DC0
REFRIGERATOR WHIRLPOOL JFC2070KRS Arrived to install previously ordered parts.Removed and replaced the mullin and thermistor.Reassembled unit began cooling.Job complete
REFRIGERATOR WHIRLPOOL WRS315SNHM01 "Arrived on site to install previously diagnosed parts. Inspected in and work area. Replaced compressor, dryer, and coupler. Performed to suck and blow test to ensure no restrictions. Charged unit and tested it. Pressures on my high side went up to 153 psi and low pressure side at zero. Frost pattern began to develop on the evaporator and unit is working as designed. Call complete."
REFRIGERATOR WHIRLPOOL WRT138FZDM00 Arrived on job for complaints of damaged power cord. Confirmed damaged cord and replaced. After replacement test operation. No leaks detected at time of service.
WASHER WHIRLPOOL WTW5000DW1 Arrived on site for washer knocking noise. Tested and inspected unit and found failed suspensions. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
REFRIGERATOR GE PSS26SHRDSS "Arrived onsite to replace control board. Replaced control board and valve. Tested unit. Still would not dispense water. Did a quick unhook of the water line going up the door for water dispenser. Tested water dispenser and saw that water was getting through the line, but not up through the door. Line possibly frozen inside of the door not allowing water to dispense. saved tckt"
REFRIGERATOR WHIRLPOOL KFIV29PCMS00 Arrived onsite and installed unit icemaker and deli control panel. Unit is now operating as designed. Advised on repair.
COOKTOP JENN-AIR JGD3430WS00 "Arrived on site for left front burner not igniting. I inspected the unit and work area. I found 6 out of 8 screws holding in the burner heads heavily corroded. I cleaned off the burner head not working with a wire brush and it still would not ignite. I explained to the customer I order to change the burner head I would have to remove the screws and with them being corroded this bad there is a chance they will break inside the orfice holder. If that happens the orfice holder and screws will need to be replaced. She said ok. I attempted to remove the screws and they snapped at the head. I told the customer what happened. I explained there is a very good chance that the other 4 may do the same thing and at that point the orfice holders will have to be replaced.
REFRIGERATOR KITCHENAID KSSC48QVS04 "Arrived on site to install parts previous tech diagnosed. Installed new icemaker optics tested icemaker optics,optics passed diagnostics,water inside of icemaker."
RANGE WHIRLPOOL WFE505W0HS1 Arrived on site to install previously diagnosed parts. Removed failed parts and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
REFRIGERATOR GE PFSS5NJWASS "Arrived on site and inspected refrigerator and did not find any water or frost buildup in the freezer, fresh food section, or water in the condenser pen, took pictures. Found the freezer door is leaning outward at the top causing an air gap along the top of the gasket. Straightened freezer door and used heat gun to reset gasket and took one picture of before and one picture of after, job complete"
MICROWAVE KITCHENAID KMBP100ESS03 "Arrived on site for microwave error code. Tested and inspected unit and found failed UI and control. Ordering needed part. Unit is installed higher then oven dolly can reach and is in new freshly painted white cabinets. Ordering 2 man to uninstall and reinstall so as not to mark or damage cabinets. 2 hour job, Office to schedule return trip.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (2 MAN ) and 1 SEENOTE (2 HOUR ) and 1 W11375458 (UI)"
OVEN WHIRLPOOL WOD51EC0HS01 Arrived on site to diagnose an oven that is not heating to temperature. Tested unit and checked calibration settings. Found all is functioning properly at this time.
REFRIGERATOR WHIRLPOOL WRF560SMYM05 "Arrived on site for unit tripping breaker . Found good amps and cooling pattern . Believe unit is tripping when going into defrost . Ordering heater ,harness ,and control . Please call to set return . No water leaks .Quick pic of lease . ; ordrng 1 W10637509 (harns-wire) and 1 W11035836 (cntrl-elec) and 1 WPW10436849 (heater)"
WASHER LG WM2450HRA Arrived to install previously ordered part.Removed and replaced the LG door boot.Reassembled and unit tested as designed without issues.Job complete
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site to inspect wall oven display bubbled. Upon further inspection, I found the console with no bubbling on display, but I found the floor of the unit badly warped and the paint chipping off creating rust. I contacted techline and spoke to Scott and advised my findings. Attend to do a video chat but was unable to complete it due to reception. I advised Scott that I had taken several photos and could provide them if needed. Scott advised that he will notate the photos if needed and advised that the floor of the unit is not replaceable
WASHER MAYTAG MHW6630HW0 "Arrived on site to install previous diagnosed parts. I installed a both valves new. I found the hoses for the valves placed to far up the inlets for the dispenser. I replaced the hoses and seated them properly. I ran the unit through a test cycle, and the unit operated as designed. No water leaks detected. Job complete."
REFRIGERATOR KITCHENAID KRFC300ESS03 "Arrived onsite for unit tripping breaker from using water dispenser. Tested unit. About the 11th glass in of water, the unit shut off. Called Techline. Suggested that a GFCI is not recommended for the unit. Got sr#7727916498. No leaks at this time. job complete"
REFRIGERATOR KITCHENAID KRFF707ESS01 "Arrived on site for no cool. Ran diagnostics test 4 compressor not powering on,removed inverter found excessive burn marks on inverter,installed a new inverter powered unit on compressor powered on. Repair covered by AUTHO KQ7A200DPL1"
WASHER WHIRLPOOL MVWB835DW4 Arrived to inspect washer locking issues.Ran diagnostics test mode and found stuck UI code.Ran diagnostics test mode and unit tested as designed.All water lines were dry at the time of service.Job complete
WASHER MAYTAG MVWB765FW3 "Arrived on site for washer that is making a clunking sound. Inspected unit and work area. Placed unit on service diagnostics and found an F3 E2 (inlet water fault), F0 E4 (spin limited by water temperature), and F2 E1 (UI stuck key) error codes. Placed unit in an auto cycle and heard the unit clerk as soon as it started going into an agitation. Removed agitator and found agitator completely stripped. Ordering agitator and will return.; ordrng 1 W11161960 (agitator)"
DISHWASHER WHIRLPOOL KDTM704ESS3 Arrived on site to test unit for unit not draining. Test unit and found bad pump. Replaced pump test unit and unit test good job complete no leaks present At this time.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived on site and installed new valve. Tested operation and found unit working properly and all water connections dry at time of service. Job complete
REFRIGERATOR WHIRLPOOL WRT519SZDM05 Arrived on site to install previous diagnosed part. I removed the old fiting and replaced with new. I also cleared the drain line and ensured the line was free flowing. No water leaks detected. Job complete.
DISHWASHER KITCHENAID KDTE334GPS0 Arrived on site and inspected dishwasher and found saved error codes 6/4 and 6/3 again. Dishwasher will still pass diagnostic cycle. Spoke with tech line customer has corrected installation. Replace control board and control panel 77277821644
DISHWASHER IKEA IDT870SAGX0 Arrived onsite for dishwasher not draining. Found drain pump and hose faulty. Replaced the drain hose and drain pump. Issue is still present. I advised he customer to wash their dishwasher with vinegar to try and break up the clog in the second drain hose.
RANGE WHIRLPOOL WFG550S0HZ1 Arrived on site to diagnose a range that will not bake or broil. Tested unit and found failed main control. Replaced control and tested unit. Found all is functioning properly at this time.
WASHER WHIRLPOOL MVWB835DW3 Arrived onsite for the washer with error code F6E2. Ran diagnostics and found error code F6E2 communication error. Called tech line and they stated to make sure the washer is on its own circuit. If so to replaced control board and console at the same time. Tested washer outlet and it’s on its own circuit. Sr# 7727905100.
REFRIGERATOR KITCHENAID KFIV29PCMS02 "Arrived on site for cooling issue. Found traces of oil on fresh food evaporator,replaced evaporator,compressor and drier vacuumed system down unit kept vacuum recharged system to manufacture spec. Per service pointer W11092686 secured 2 clamps and zip tied evaporator to clamps,modified drip pan,secured thermistor to correct location on suction line using foil tape and a zip. Powered unit on checked low side pressure good checked frost pattern good unit cooling down correctly. Parts covered under sealed system warranty labor
REFRIGERATOR WHIRLPOOL MFX2876DRM00 "Arrived on site to inspect refrigerator noises. Customer advised that when the compressor ramps up, it gets loud. Upon further inspection, I placed the unit in diagnostics and tested the compressor speeds. Customer advised the noise is louder than the high speed. I tested the fans and when I turned the FC evap fan on, I could hear it making a loud noise. I found ice built up on the evaporator and hitting the fan blades. I cleared the ice and removed and reps,fed the evap fan motor/harness. Tested unit and it began to cool as before. Watched evaporator frost pattern ad it was good. Checked test #7 for defrost time and set it on #2 for an 8 hour defrost. No water leaks observed during service, job completed."
OVEN GE PT7550SF4SS Arrived on site to test unit for temp to high error. Found top oven reading 480° at room temp. Foundbad console also and display board will order new console and display total reschedule ; ordrng 1 W56X25765 (PANEL) and 1 WB27X29601 (DISPLAY)
RANGE WHIRLPOOL WFG550S0HZ1 Arrived on site for right rear burner not working . Found burner will light but not stay lit when turned down to simmer . Adjusted set screw in valve to Adjust flame . All burners are now normal . No gas leaks detected at time of service. Job complete .
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Arrived onsite for the refrigerator freezer door gasket not sealing properly. Installed new freezer door that was ordered and issue still hasn’t been resolved. Called tech line and they stated that they will put the refrigerator in review
REFRIGERATOR WHIRLPOOL WRX735SDBM00 "Arrived onsite to replace previous diagnosed parts. Replaced ice maker, tested system, everything works as designed."
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Arrived on site to install the extension, installed extension and steamed all ice out as well as in the drain pan port, replaced tubing and found no issues. Complete"
REFRIGERATOR KITCHENAID KFIS29PBMS00 Arrived onsite for unit leaking from the top. Tested unit. Found that water was leaking from the reservoir. Replaced reservoir. Tested unit. Unit test good. No leaks at this time. Job complete.
DISHWASHER WHIRLPOOL DU1100XTPBB Arrived on site for dishwasher that was blinking a clean light signal. Inspected unit and work area. Found unit had a heating issue. Ran tests through heating circuit and found everything working as designed. Tested door switch and found switch was not making proper contact. Found control panel screw holes broken not allowing the panel to sit properly on the door. Replaced control panel and tested unit. Unit is working as designed. Call complete.
REFRIGERATOR LG LFXS29766S/01 Arrived on site and tested operation. Found ice makers both over filling and icing up. Tested valves and found flow meter in inlet valve has failed and ice makers are on timed ice making. . ; ordrng 1 AJU72992603 (VALVE)
FREEZER MAYTAG MZF34X16DW00 "Arrived to inspect stand alone freezer not cooling.The unit was in the garage unplugged.I accessed the evaporator fan motor and the motor was fully operational.The compressor and start device were also fully operational.After 8-10 minutes I observed a frost pattern that continued to grow on the evaporator lines.The thermistor plug was not fully inserted, possibly causing the failure.Customer told to place a plastic water bottle inside the freezer and wait approximately 24-48 hours for water to freeze.After the water freezes it’s ok to load the unit with food.Job complete"
REFRIGERATOR WHIRLPOOL WRF992FIFM00 Arrived on site and tested operation. Found no ice in fresh food ice maker. Tested ice maker and found to be good. Tested fill tube and found fill tube heater has failed and water line has frozen. Installed new fill tube assembly and tested operation. Unit tests good. Job complete
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived on site to diagnose a refrigerator that was making unusual noise. Found power draw issue in user interface indicated by inconsistency in all brightness of LEDs. User interface most likely causing cycling issue. Interface will need to be replaced to complete repairs. ordrng 1 W11387384 (UI)
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Arrived onsite for the refrigerator ice maker not making ice. Installed new ice maker and it tested good and filled with water. Complete
BUILT-IN M/W JENN-AIR JMDFS24GS01 "Arrived on site to inspect microwave for not heating, replaced switches and no change, ordering mag, cap and diode. Office to reschedule ; ordrng 1 W11209949 (MAG ) and 1 W11362530 (CAP)"
REFRIGERATOR WHIRLPOOL KRMF706ESS01 Arrived onsite for the refrigerator freezer not cooling and ice maker not working. Ran diagnostics and found no error codes for the refrigerator or ice maker. Ran a harvest test and it passed all fans working properly. Tested ice box fan and it’s not working properly. Found the HV board is cause of the issue. Replaced UI and hv board. Ice box fan is working good. Advise customer monitor for cooling issues. Refrigerator tested good. Complete
REFRIGERATOR GE GSS25LSTDSS "Arrived on site to inspect fridge for not producing ice, upon inspection found the icemaker motor locked up. Replaced icemaker and remounted unit. Water from icemaker broke a freezer bulb, will have bulbs shipped to customer. Job complete ; ordrng 1 D2C40A15-2PK (LIGHTBULB )"
DISHWASHER WHIRLPOOL WDT750SAHZ0 Arrived onsite and found panel and console crushed. Replaced panel and console. Unit is now operating as designed.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived on site and replaced nosy damper de to noisy damper symptom. Nit is now operating as designed. We’d mastic to soften vibration also.
REFRIGERATOR JENN-AIR JS48PPDUDE01 "Arrived on site and found fridge is installed into alcove, water is turned off, and there is no power showing. With builders permission pulled fridge forward and moved plug to another outlet and power is now restored. Outlet behind refrigerator is on its own circuit but either breaker or outlet is faulty. Installers have left water filter out of housing and after reinstalling filter ran several cups of water through dispenser and did not find any leaking under refrigerator. Job complete"
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 "Arrived on site for refrigerator that’s leaking out of the top. Inspected unit and work area. Tested unit and found pinhole on the top tube allowing water to shoot out of the sides. Replaced tube and tested unit. Jumped icemaker and unit began to run as designed. No water leaks were present and all waterlines are dry.
ICE MACHINE KITCHENAID KUIX535HPS00 "Arrived on site for no ice. Ran diagnostics,no power to valve from pump,unit shutting off while draining water. Diagnosed defective drain and recirculating pump,replaced both pumps ran diagnostics all test passed. Checked water and tube connections no leaks."
WASHER MAYTAG MHW5500FC0 "Arrived on site for washer tripping breaker. I inspected the unit and work area. I found the unit on an arch breaker see so quick pic. I put the unit into diagnostics mode and found no fault codes. I ran the unit through a diagnostics cycle and unit operated as designed. I called Techline sr# 7727526389 spoke J.K. I advised tech line of the situation. Techline recommended the unit be a normal ground break not an arch of GFCI breaker. Techline recommended not to replace any parts today, as it will not fix anything since there are no fault codes in the system, and the unit ran through diagnostics with no issues. Job Complete"
DISHWASHER WHIRLPOOL Wdf520padm7 Arrived on site and tested operation. Found drain pump running but not draining. Vacuumed water from unit and cleared drain pump housing and drain tube. Reassembled and tested operation. Unit tests good and all water connections dry at time of service. Job complete
RANGE JENN-AIR JDRP548HL00 Arrived on site to inspect oven for not turning on griddle. Fixed griddle knob and will need to get with Jen air about door issues because I see they are working correctly but customer is unhappy with movement while closing. Job complete
ICE MACHINE WHIRLPOOL GI15PDXZS1 Arrived on site to diagnose an ice machine that is not producing. Tested unit and found cutter grid broken. Grid will need to be replaced to complete repairs.; ordrng 1 W10919199 (grid-cuttr)
WASHER WHIRLPOOL WTW5640XW3 Arrived to inspect washer housing leaking while unit is turned off.Confirmed the complaint and found the housing valves leaking.Removed and replaced the housing.Reassembled and unit tested as designed.All water lines were dry at the time of service.Job complete
MICROWAVE WHIRLPOOL WOC54EC0AS04 "Arrived onsite and found switches engaging and no problems with starting, but no heat and consistent problems with count down timer stopping mid cycle while attempted cook function continued to progress. Ordering controls and hi voltage parts. ; ordrng 1 CAPACITOR (UKNOWN) and 1 DIODE (UKNOWN) and 1 W10864182 (panl-cntrl) and 1 W11035599 (cntrl-elec) and 1 W11346197 (MAGNETRON) and 1 WPW10412514 (cntrl-elec)"
REFRIGERATOR GE GSHS5KGXBCSS "Arrived on site for defective water tank,installed new water tank,tested water entering tank good, While disconnected from fitting at door hinge,customer will need to continue freezer door defrost."
MICROWAVE WHIRLPOOL WMH53521HZ3 Arrived on site to diagnose a microwave that is not heating. Found transformer sending excess voltage to high voltage system causing multiple failures to magnitron capacitor and diode. All 4 parts will need to be replaced to complete repair. ; ordrng 1 W10818686 (magnetron) and 1 W10850446 (capactr-mg) and 1 W10880342 (transformr) and 1 W11256462 (DIODE)
DRYER MAYTAG MGD6630HW0 "Arrived on site to inspect dryer noises. Upon further inspection, I turned the unit on and immediately it began to make a loud rumbling/rattling noise. I legs the top panel and continued to test and the customer advised he could hear a squeaking noise. I disassembled the unit and found the rollers were sticking to their axles due to the debris. Also found the belt beginning to fray. I found the blower wheel housing and collar were rattling and the exhaust pipe badly rattling. Per the service pointer #W11378591A, I installed a seal in between the collar and wheel housing ad using the tape provided with the seal, I taped the exhaust pipe to the duct collar and to the housing to tightened it. Removed and replaced the rollers, tension pulley roller and drive belt and reassembled the unit. Retested and the unit is operating as designed and much quieter. No lint observed during service, job completed."
DRYER WHIRLPOOL WED4850HW0 "Arrived on site and inspected dryer and found start switch is unresponsive. After replacing start switch dryer is working properly. No lint found in dryer at time of service, job complete"
WASHER MAYTAG MVWB835DW4 Arrived on site for unit not responding to touch commands. Did finally got unit in diagnostics . Got UI and control error codes . Replaced UI console and main control . Ran calibration and diagnostics wash. All checked normal . No water leaks detected at time of service . Job complete
REFRIGERATOR WHIRLPOOL WRS315SDHZ02 Arrived on site to diagnose a refrigerator that is making abnormal noise. Tested unit and found condenser lines rattling and vibration absorber for condenser not mounted online. Installed vibration absorber and shifted lines to prevent vibration noise. Tested unit and all is working properly at this time. No leaks were found at time of service.
WASHER MAYTAG MVWX655DW1 "Arrived on site to inspect washer start button not working. Upon further inspection, I placed the unit in diagnostics showing no error codes, but when I pressed the start button, I had to push it hard to get diagnostics started. Unit operated as designed. I removed the console and found the plastic lever on the control not engaging, with the start button on the console, very well. I adjusted the lever and tested the button and it is more responsive now. I had the customer test the start button and they are satisfied with its performance. No water leaks observed during service, job completed."
DRYER WHIRLPOOL WED560LHW0 Arrived onsite to install previous diagnosed parts. Installed moisture sensor kit. Tested system everything works as designed.
MICROWAVE WHIRLPOOL WMH53521HZ4 Arrived on site to test unit and was informed unit is being replaced. No service
COOKTOP KITCHENAID KICU569XSS00 Arrived on site to test unit for cracked cooktop. Replaced cooktop test unit and unit test good job complete.
ICE MACHINE KITCHENAID KUID308ESS2 Arrived onsite for the ice machine not making ice. Upon inspection found that the ice machine has not made any ice at all and the water level is good. Could not feel frost on the evaporator and it was not that cold. Need a sealed system repair. Ordering parts office to reschedule. Sealed system tech needed for repairs. 3 hrs needed for repair ; ordrng 1 ACCESS (ACCESS VALVE. ) and 1 W10843121 (filter dryer) and 1 WPW10218037 (evaporator) and 1 WPW10534030 (valve-gas) and 1 WPW10605286 (compressor)
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Arrived on site to diagnose a refrigerator with a freezer that is not closing properly. Tested unit and found Ben’s not aligned preventing door from closing. Reset bins to proper position and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
REFRIGERATOR JENN-AIR JS42NXFXDE01 "Arrived onsite to replace previous diagnosed parts. Found that a screw inside the door, the head broke off. Ordering new door W10800805, screw W10851443. Please reschedule customer. ; ordrng 1 W10800805 (dor-fip bl) and 2 W10851443 (screw)s"
DISHWASHER KITCHENAID KUD102CRBS0 "Arrived on site and found dishwasher door will not stay in place, found linkage has failed and replaced both sides. job complete"
DISHWASHER JENN-AIR JDTSS246GP0 "Arrive onsite for dishwasher railing broken. Replaced dishwasher railing, tested system everything works as designed. Job complete."
REFRIGERATOR JENN-AIR JF42NXFXDE02 "Arrived on site for no ice. Found arm disconnected from icemaker,installed arm to icemaker icemaker ran through a cycle dumped ice and filled with water"
DRYER WHIRLPOOL WGD96HEAU0 Arrived onsite to replace parts for lint door. Replaced parts. Tested unit. Unit test good. No issues at this time. Job complete.
FREEZER KITCHENAID KSF26C6XYY04 "Arrived on site and inspected refrigerator and found it is 65 degrees in freezer, found no frost pattern on evaporator took 1 picture. per LM Will need to bring back a new evaporator, compressor, start device kit and tubing.; ordrng 1 8201786 (start device,combo) and 1 W10913906 (coupler) and 1 WP2188822 (evaporator) and 1 WPW10143759 (dryer) and 1 WPW10331270 (valve) and 1 WPW10364560 (solenoid) and 1 WPW10466675 (compressor) and 1 WPW10643261 (evaporator)"
OVEN WHIRLPOOL WOD51EC0HS01 Arrived onsite for the oven console not working properly. During testing found that the console is not responding correctly. Replaced console and advise customer of the whirlpool app and the updates. Oven tested good. Complete
OVEN WHIRLPOOL RBD305PRS00 "Arrived on site to inspect wall oven error code. Upon further inspection, the customer advised that they had a power outage throughout the neighborhood and the unit stopped working then showed error code F5E1. When we turned t on bake, it started but immediately the error code came on. I found the harness connection at the main control had come loose. Once I reconnected the plug and tested, the unit operated as designed. Job completed."
RANGE KITCHENAID KDRP487MSS03 arrived on site and found customers experiencing both ovens temperature is off, replaced both sensors and ovens are operating properly.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived onsite for the refrigerator door not closing properly. During testing found that the door was a little out of level. Leveled door and door is closing good . All functions tested good. Complete
DISHWASHER WHIRLPOOL WDF330PAHB2 "Arrived on site to Inspect dishwasher for not dissolving pods and no water, tested all functions and found all functions working, heating element worked. Instructed customer on proper use and care, gave rinse aid samples. Job complete"
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site to inspect wall oven display issues. Upon further inspection, the customer advised that the display has been time/date jumping and while cooking, if they open the door, the display will begin to show temp settings and sometimes reset. I cycled the power and removed and replaced the the main ACU and cycled power back on. Reprogrammed the unit date/time and tested on Bake at 350 degrees. Unit operated as designed. I advised the customer of the software update from Whirlpool and provided the WiFi connect team number for future reference. Job completed."
REFRIGERATOR KITCHENAID KRFC704FPS01 Arrived on job for complaints of handle on freezer not staying on. Found the screw on door not secured to door and screw from handle stripped. Replaced screws and handle. After replacement test operation. No leaks detected at time of service.
DISHWASHER WHIRLPOOL WDF331PAHS0 Arrived onsite to install previous diagnosed parts installed feed tube. Tested system everything as designed. No water leaks at time of service
DISHWASHER KITCHENAID KDTM354ESS1 Upon inspection found that the control board had melted which caused the issue. Took pictures and called Whirlpool safety and documented my findings. Whirlpool safety stated that they will contact the customer with a resolution. Complete
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site to install previously diagnosed and ordered parts. Due to the unit leaking at the vent and the element not heating properly, I removed and replaced the vent, deflector and element and tested the unit. Unit is operating as designed with no leaks. No water leaks observed during service, job completed."
REFRIGERATOR WHIRLPOOL WRF535SMBM00 "Arrived on sit to preform sealed system service. I evacuated the system, and removed the old compressor. I installed a new compressor, up dryer, and access valve. I preformed a push pull test. No restriction where found. I pulled a vacuum on the system and watched the gauges for any changes once done to 30 inches. No change was found after 7 minuets. I put 5.0 oz of refrigerant into the system. I waited for the system to equalize. Once equalized I plugged the unit in and watch for pressures on the low side. After 5 minuets the system was showing 0 to 3 lbs on the low side. The system is cooling. Job complete. Please allow 24 hours for fridge to get to proper temperature."
RANGE KITCHENAID KSGG700ESS1 Arrived onsite for button number 3 not working on key pad. Tested unit. Button number 3 was not working. Replaced console. Tested unit. Unit test good. No leaks at this time. Job complete
REFRIGERATOR GE PFSS6PKXASS Arrived onsite for the refrigerator not cooling. During testing found that the temperature in both compartments are at 71 degrees. Compressor is hot to touch and no frost patterns on evaporators. Will need a sealed system repair. Sealed system tech needed for repairs. 3hrs needed for repair. Ordering parts. Office to reschedule. ; ordrng 1 AUTHORIZATION (AUTHORIZATION NEEDED FOR REPAIR ) and 1 SEALEDSYSTEMREPAIR (SEALED SYSTEM TECH NEEDED FOR REPAIR ) and 1 WR02X12656 (comp suction line) and 1 WR23X10586 (asm harness comp) and 1 WR86X10079 (refrigerator dryer) and 1 WR87X10164 (electricals for comp) and 1 WR87X10170 (compressor)
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site for dishwasher not drying dishes. I inspected the unit and work area. I found no fault code. I ran the unit through diagnostics. Unit operated as designed. Heating element came on and drew proper amperage. I found the customer washing a lot of plastic items. I explained proper loading procedures. Unit is operating as designed. No water leaks detected.
WASHER WHIRLPOOL MVWB765FW3 "Arrived on site for a washer that won’t make selections or start. Inspected unit and work area. Placed in an in-service diagnostics and down an F5 E4 (lid not opened between cycles), and F7 E9 (locked rotor) error codes. Placed unit and an auto cycle and unit ran as designed. Customer advised that many issue happens, the unit will power on but not change the selection or allow the unit to start.. He did say that the issue is intermittent but when it does work, everything works. Tested voltage to UI and found 5V DC. I went ahead and replaced his console and tested unit. Unit is working as designed. Call complete."
RANGE WHIRLPOOL WFG320M0BS3 "Arrived onsite for previous diagnosed parts. Replaced the control, tested system everything works as designed"
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site to replace console. Found wrong color ordering new console W11296171. Office to reschedule. ; ordrng 1 W11296171 (CONSOLE STAINLESS )
REFRIGERATOR WHIRLPOOL WRS325SDHB01 "Arrived on site ,replaced fan motor and blade . Tested and all checking normal . No water leaks detected at time of service. Job complete"
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site for dishwasher overfilling . Ran diagnostics for float switch open error code . No water leaking at time of service . Customer on last flooding opened the door and unit continued to fill . Ordering and replacing both control and float switch and door switch. Recommended not to use dishwasher till repair is complete ; ordrng 1 W10906426 (cntrl-elec) and 1 WPW10195039 (float switch) and 1 WPW10653840 (door latch)
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived to inspect dishwasher not draining.Confirmed the complaint and found the connector to the drain pump was not seated properly.Corrected the issue and unit tested as designed.All water lines were dry at the end of service.Job complete
REFRIGERATOR WHIRLPOOL GI6SARXXF06 Arrived on site for refrigerator that’s making too much ice. Inspected unit and work area. Removed icemaker and found arm not fully engaged into the icemaker motor hole. Engaged the arm and found it clicking when raising the bar. Reassembled icemaker assembly and unit is working as designed. Call complete.
ICE MACHINE KITCHENAID KUIS18PNZB1 Arrived on site and installed new sensor. Tested operation and found unit working properly. Job complete
RANGE KITCHENAID KSEB900ESS3 Arrived on site o install previous diagnosed parts. I gained access to the light assembly and replaced new. Both oven lights are coming on.
WASHER MAYTAG MVWB865GW0 on site for washer that is showing a DRN code. Inspected unit and work area. It’s still showing it placed in a in a drain in span and heard drain pump actuating but would not drain the water and was super loud. Unplug the unit and power reset unit. Plugged unit back in and placed in service diagnostics. Found an F9 E1 (drain pump system problem-long drain) and F2 E1 (UI stuck button) error codes. Removed hose connecting tub and drain pump. Found metal wiring clamp obstructing the drain pump from being able to turn. Removed obstruction and tested unit in a manual fill and drain twice. Unit is working as designed. Call complete.
COOKTOP GE PGP976SET2SS Arrived on site to replace knobs. Replaced knobs test unit and unit test good job complete.
OVEN WHIRLPOOL WOS11EM4EB01 Arrived onsite for oven not turning off when cancelled. Tested unit and found that the oven is turning off but that the cooling fan is staying on as designed. Advised customer on design. All checks good.
WASHER WHIRLPOOL WTW5000DW1 Arrived on site for washer loose basket. Tested and inspected unit and found failed suspensions. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived on site for microwave oven combo UI unresponsive. Tested and inspected unit and found failed UI console. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
MICROWAVE WHIRLPOOL WMH31017HB2 Arrived onsite for the microwave not working. During testing found that error code F1E4. During inspection found that the lower door switch was broken. Replaced switch with new and microwave tested fine. Complete
REFRIGERATOR KITCHENAID KFIS29PBMS00 "Arrived to inspect refrigerator not cooling.Customer had the unit inside of her garage.Plugged in the and unit never produced a frost pattern.Unit will need a sealed system repair.Ordering a compressor, access valve and dye, motor evaporator fan motor.Also ordering authorization, 2 hours and a sealed system tech.Office to reschedule with customer ; ordrng 1 CNOTE (AUTHORIZATION ) and 1 CNOTE (SEALED SYSTEM TECH ) and 1 CNOTE (2 HOURS ) and 1 CNOTE (RESEARCH FOR ACCESS VALVE ) and 1 W10276644 (COMPRESSOR KIT) and 1 WPW10514110 (MOTOR EVAPORATOR HARNESS )"
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Arrived on site for fridge leaking. I found one of the lines into the valve was not seated properly. I removed the line and inspected it for any defects, I found none. I reinstalled the line and inspected for any leaks. No water leaks detected at this time."
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Arrived on job for complaints of not dispensing water. Found no voltage going to valve. Replaced UI and tested water now working properly. No leaks detected at time of service.
REFRIGERATOR WHIRLPOOL WRS322FDAW04 Arrived to inspect filter housing access door issues.Confirmed the complaint and and reassembled the housing access door.All water lines were dry at the time of service.Job complete
DRYER WHIRLPOOL WED6620HW1 "Arrived on site to install previously diagnosed control, moisture sensors and sensor harness. Removed failed parts and replaced with new. Tested unit and all operations are normal. Spoke with customer on sensor cycles and timed dry. No other repairs are needed at this time."
WASHER AMANA NTW4516FW3 "Arrived on site to inspect washer and install control for cycle issues, called Techline, Techline was closed, replaced control and tested on auto test mode. No problems found. Job complete"
DRYER MAYTAG MGD6630HC0 Arrived onsite for the dryer to replace the previous diagnosed parts. I replaced the console. I leveled the feet correctly. I tested the dryer and found it working as designed. Call complete.
OVEN KITCHENAID KEBS208DSS11 "Arrived on site to diagnose oven with dead panel and locked door after customer ran a self clean. Removed unit from wall and performs diagnostic. Found the TOD open.Still found no voltage at control. Found thermal fuse was also open. Retested and all is now working as designed, and both ovens are running. All is working as designed at this time.Call complete."
REFRIGERATOR WHIRLPOOL WRS315SNHM03 Arrived onsite for cooling concerns and found unit operating as designed. Advised customer on use and care and settings.
DRYER WHIRLPOOL WED5620HW0 Arrived on site and tested operation. Found no function at ui. Tested voltage to unit and found to be good. Found vent hose full of water again and recommended customer have vent cleaning service or hvac service use camera to inspected venting in wall for obstructions. Unit will need new controls and fuse to repair. 2nd tech will be required to unstack dryer due to tight working quarters. Office to schedule return service. ; saved tckt
REFRIGERATOR KITCHENAID KRMF706EBS01 "Arrived on site for refrigerator that is intermittently shutting off power and will reboot itself after a period of time. Inspected unit and work area. Customer advised that when the unit does power itself off it does take around 15 minutes for the lights to come back on. Placed unit in service diagnostics and ran tests on the evaporator fans, icemaker, defrost circuit, and pantry user interface. All tests ran as designed and passed all tests without knocking out the power. Replaced power supply control and tested unit. Unit is working as designed. Call complete."
REFRIGERATOR LG LMXS30776S/01 "Arrived on site for no cool. Pierced low side pressure reading +40 compressor making bad noise,diagnosed a defective compressor,replaced compressor and filter drier vacuumed system down unit kept vacuum,updated main control with jig,recharged system to manufacture spec powered unit on checked low side pressure good."
DISHWASHER GE GSD2100V50BB Arrived on job for complaints of not working. Found the module tripped. Reset button and test operation. Working properly and no leaks detected.
ICE MACHINE KITCHENAID KUIC15POZP0 Arrived on site and tested operation. Found unit fills with water for default 2 minutes. Tested water sensor and found sensor sees reservoir as empty. ; ordrng 1 WPW10485962 (sensor)
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Arrived on site for refrigerator that won’t cool. Inspected unit and work area. Removed back cover and found compressor, evaporator fan, and condenser fan not running. Opened up refrigerator compartment and found control not turning on or working.
WASHER MAYTAG MHW8630HW0 "Arrived on site and found connection to drain pump is loose at control board, after correcting ran a diagnostic cycle and everything checks good. Also found on quick cycle spin is turned off and recommended that this be checked before a cycle is started. No water leaks from connections at time of service, job complete"
DRYER WHIRLPOOL WED5000DW2 Arrived on site for dryer not heating . Found outlet dropping one leg of power also found thermal fuse blown . Replaced fuse . Instructed customer to had electrician check outlet and breakers. No lint build up at time of service.job complete .
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived on site to diagnose a refrigerator with LED lights that are not functional. Found LEDs circuit for freezer lights and upper RC lights not working. Upon attempting to replace FCLED found wiring and connections foamed in and while attempting to strip the wiring it broke off inside of cabinet. Need to contact tech line to document issue but they are closed today due to memorial day. ordrng 1 PSEUDOCALLNEEDED (TO CALL TECHLINE )
DISHWASHER FRIGIDAIRE FGID2466QF4A "Arrived on site to inspect dishwasher error code. Upon further inspection, I found the display showing error code UO. Attempted to test unit and it failed. I pulled the unit m the cabinet and inspected the vent assembly and found the wiring harness had shorted. I tested the harness and it was good. Attempted to contact owner and received VM. Office made contact with owner and they approved the repair. I removed and replaced the vent and tested unit and it is operating as designed. No water leaks observed during service, job completed."
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 "Arrived on site to inspect fridge for frost issue and no light, ordering module for light, inspected gasket and found no problem, talked to customer about freezer organization and found that on the problem day there was more food then usual, frost had already melted away and no gaps in gasket, office to reschedule.; ordrng 1 W11449273 (LIGHT )"
REFRIGERATOR AMANA ASI2575GRS01 Arrived onsite for a refrigerator that is making a grinding noise when the left door is opened. I found the doors very uneven. I found the noise coming from the chassis when the left door is opened and closed. I adjusted the front rollers to get the doors even and the unit level. I tested the doors and they are both quiet and working as designed. Call complete.
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Arrived on site for icemaker not working. I inspected the unit wind work area. I tested the icemaker harvest and fill. The unit harvested, but would not fill. I tested the water valve and it is dispensing water. I found ice build up at the fill tube at the icemaker. I removed the ice and cleared the line. I spoke with the customer about making sure the door is closed all the way so the line doesn’t freeze again. Job complete."
REFRIGERATOR WHIRLPOOL WRS3155DHB01 Arrived on site for refrigerator making noise and rolling when open. Tested and inspected unit and found issues with roller. Removed failed part and replaced with new. Made adjustments for noise issues. Tested unit and all operations are normal. No water leaks present at time of service.
REFRIGERATOR WHIRLPOOL WRT311FZDM01 Arrived on site for freezer frosting up and fresh temps above normal . Found evap motor jammed up on evap cover . Reset fan motor in bracket . All else tested normal . No water leaks detected at time of service. Job complete .
REFRIGERATOR WHIRLPOOL GD5SHAXKB00 "Arrived on site and found no ice production, remove icemaker and found it will cycle it does not call for water. Installed a new icemaker and it cycle properly and filled with water.
DISHWASHER WHIRLPOOL JDB9800CWX2 "Arrived on site for customer complaint of control panel not working, found faulty controls. Ordering control panel and main control. Controls are covered under 5 year warranty ; ordrng 1 W11398783 (CONTROL PANEL )"
REFRIGERATOR WHIRLPOOL WRS588FIHV00 "Arrived on site to install control board and UI for lots of issues holding temps, replaced both and compressor kicked on, instructed customer to let it have 24-48 to cool down and call us if the issues persists. Complete"
REFRIGERATOR WHIRLPOOL KRMF706ESS01 "Arrived on site for cooling complaint. Per customer unit completely defrosted,at time of visit unit cooling correctly freezer temp at 4 ° ordering main control and ui; ordrng 1 W11330971 (UI CONTROL) and 1 WPW10675033 (MAIN CONTROL)"
MICROWAVE WHIRLPOOL WMH31017HS3 "Arrived on site for customer complaint of light not working found faulty socket and bulb. I replaced socket and bulb, unit tested good."
REFRIGERATOR KITCHENAID KRFF507HPS00 Arrived on job for complaints of freezer light and some of refrigerator lights not working. Found the freezer light not working removed module and connector to harness came out with module. Wire stuck up in foam tried to fish out but not long enough. Took pictures tech line closed for holiday. ; saved tckt
REFRIGERATOR KITCHENAID KRFC302ESS00 "Arrived on site for cooling compliant. Found traces of dye at weld joint,repaired weld joint vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good. AUTHO KQB1QQBML1 (SEALED SYSTEM REPAIR)"
REFRIGERATOR WHIRLPOOL MRT118FFFE01 "Arrived on site and tested operation. Found freezer at 37 and fresh food at 50 degrees. Accessed evaporator and found ball of ice at exchanger and top of evaporator. Found ducting, liner and plastic cover have been melted. Need to contact tech line in regards to damage to unit. Tech line is closed due to holiday. ;
DRYER MAYTAG MEDB835DC4 Arrived onsite for the dryer not drying correctly. During testing I used the test kit and found that there is a restriction in air flow. Upon inspection found that the vent hose was crimped causing the issue. Straighten out vent hose and tested. There is still a small rest in the air flow. Advise customer to have someone clean out the vent tube in the wall. Complete
RANGE WHIRLPOOL WFG550S0HZ0 "Arrived on site to inspect range oven not working. Upon further inspection, I tested the cooktop and all burners operated as designed. I tested the oven on bake at 350 degrees and never heard the relay click ad no gas came in. I removed and replaced the main control and retested and still nothing. Tested the regulator and it showed to be open. Removed and replaced the regulator and retested and still nothing but spark. I traced the wiring diagram back to the spark module dsi board and found that the board was not sending voltage to the regulator. Removed and replaced the board and retested and the unit operated as designed. No gas leaks detected during service, job completed."
DRYER WHIRLPOOL WED5000DW2 "Arrived on site for dryer switch broken. I inspected the unit and work area. I found the switch broken. I removed the broken switch and replaced with a new one. I tested the unit, the unit operated as designed.
MICROWAVE KITCHENAID KMBP100ESS03 "Arrived on site to inspect microwave door not closing properly. Upon further inspection, I found the unit interior light on and the door closed. When I opened the door and allowed it to “slam” shut, the interior light turned off. Customer advised that when the unit was being installed, the installer was twisting the door to get the gap between the door and the UI panel even and possibly caused damage to the hinges. I am ordering both hinges, inner door panel, CNOTE-2man job, CNOTE-LSO PER CUSTOMER REQUEST and will return with all screened parts. Unit is operating at the time of service. Office to schedule return service with ticket #258687.; ordrng 1 CNOTE (2 MAN) and 1 CNOTE (LSO PER CUSTOMER REQUEST ) and 1 W10687342 (door/mw) and 1 W10874474 (hinge-door)"
REFRIGERATOR GE TBX21NICBRWW Arrived on site today with no say refrigerator that is not cooling properly. Tested unit and found failed condenser fan motor. Motor will need to be replaced to complete repairs. ; ordrng 1 WR60X10168 (motor cond fan)
DRYER WHIRLPOOL WED5620HW0 "Arrived onsite and found unit operating as designed as designed with poor airflow causing long dry times. Advised customer on findings and solution for better performance, all checks good."
REFRIGERATOR KITCHENAID KRSC703HBS00 "Arrived on site for no water or ice. Removed fitting at door hinge,tested water dispenser,water exiting tube before entering door diagnosed frozen water lines in freezer door. Customer will need to defrost unit for a couple of hours to thaw water lines"
OVEN JENN-AIR JJW3430DP02 Arrived onsite for a oven with the convection fans making a loud noise when cooking in convection mode after the unit reaches a 400 degree set point temp. I found the blades bent to far back and rubbing the rear of the panel. I corrected the blades and tested the oven at 425 degrees. The unit is quiet and is working as designed. Call complete.
REFRIGERATOR WHIRLPOOL WRS571CIDM01 "Arrived on site to diagnose refrigerator not making any ice. Performed diagnostic. Found icemaker stopped in harvest when it should be returning to home. Tested new icemaker and it also stuck in the same position, likely being bad out of the box. Checked wiring on door and found loose neutral wire. Repaired wire and retested, with original icemaker. Icemaker properly cycled 3 times and stopped again. Issue appears to be related to wiring in the door, and recommended fix is new door. Call complete."
REFRIGERATOR MAYTAG MBR2256KES "Arrived on site to replace compressor. When evacuating the refrigerant found oil in the system. Replaced filter dryer and attempted to flush the high and low side. Replaced compressor and uv drier, and performed a sweep charge to rid excess oil in system. Charged the system with recommended amount of refrigerant and observed pressures. There was a hissing coming from the condenser area and were also signs of a restriction due to oil in the system. The oil is present due to the compressor failure which had an internal burnout causing oil to escape the internal motor and cause a restriction in the system.
RANGE WHIRLPOOL WEG750H0HZ0 Arrived on site and found oven light has failed. Found glass dome hard to removed and bulb properly seated. Installed updated halogen socket and tested. Unit tests good. Job complete
MICROWAVE WHIRLPOOL WOC54EC0AS04 "Arrived onsite for a microwave that is still giving an F6E8 error. I found the unit with the F6E8 error stored. I found the microwave cavity light not working. I erased the error and after a few minutes the error came back. I erased the error and tried the oven and the code reappeared and made the oven cook cycle fail. The F6E8 is not listed on the tech sheet. After looking at the electrical schematic I found the only things both units have in common are supply power, the filter board, and the UI. I had proper voltage thru the filter board. I replaced the UI and tested the unit. The microwave and the oven were both working as designed.
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site for customer complaint of unit not powering on, found breaker was tripped, reset breaker, unit tested good."
ICE MACHINE KITCHENAID KUIC15PRXS1 "Arrived on site and found ice machine is off, after restarting it observed it make two batches of ice while working on other appliances. Could not find any fault with ice machine.
DISHWASHER WHIRLPOOL WDF330PAHB2 "Arrived on site for washer not draining. I spoke with the customer and she stated the problem happens intermittently. I tested the drain pump and found it draining properly. I replaced the control and drain pump to fix the unit. I ran the unit through a test cycle. It operated as designed, no water leaks detected. Job complete."
DRYER WHIRLPOOL WED5620HW1 Arrived onsite for the dryer with error code F2E3. Ran diagnostics and found error code is moisture sensor error. Tested moisture sensors and tested fine. Tested harness and tested fine. Found that the fault is in the control. Replaced control and dryer tested fine. Complete
RANGE WHIRLPOOL WFG540H0ES1 Arrived onsite and found topical rust spots on oven door. Was able to remove advised customer on removal and repair. All checks good. Unit is now operating as designed.
REFRIGERATOR WHIRLPOOL WRT311FZDW01 Arrived onsite and found unit not cooling ff section and ice forming on Evap. Removed ice and replaced Evap fan that would not run. Unit is now running Evap and cooling properly. Advised customer on use and care.
WASHER MAYTAG MVWX655DW1 Arrived onsite for the washer not spinning properly. Upon inspection found that the spin basket was out of level not centered causing the issue. Leveled washer and spin basket is centered. Tested washer and it tested good. Customer was present during testing and approved repair. Complete
REFRIGERATOR JENN-AIR JFC2290REP00 "Arrived on site to inspect fridge for broken mullion, upon inspection found the mullin snapped in the bottom bracket, replaced mullin and checked for alignment issues. No problems found. Complete"