No good service
Francisco - Cedar Creek, TX
Dont call back or pick up their mess up fridge
Carla - Round Rock, TX
Lupe - Georgetown, TX
Gentlemen were quite professional and knew what they were doing.
Regina - Austin, TX
Friendly great service
Brandy - Liberty Hill, TX
Could not have been better
Cheryl - San Marcos, TX
James - Meadowlakes, TX
Cliff was professional in demeanor and ability. His assessment of the wiring problem with the range was right on. Factory wiring problem. Our opinion, Cliff is an excellent representative of your company.
Job not completed
Salvador - Manor, TX
The microwave that was part of the repairs was not worked on, the only item work on was the dishwasher. Builder indicated that both appliances was part of the ticket.
Betty - Spicewood, TX
Repaired back to good as new.
Louise - Cedar Creek, TX
Michele - Austin, TX
I was pleased that appliance express was able to set up an appointment fairly quickly. David was knowledgeable and efficient. It seems a new dishwasher may be in our future. I don’t think it will be a Maytag!!
Very Knowledgeable-Extremely Thorough
Troy - Austin, TX
Great Guy! Great Service!
Ann - Bertram, TX
Great job! Easy to contact. Fast arrival. Professional, courteous and knowledgeable! Oven works great again. I highly recommend them!
Kristine - Austin, TX
We received great service. On time service, fixed the problem, no issues. Will have them return.
Daryl - Dripping Springs, TX
Robert was on time, very knowledgeable and professional. Very happy with the service!
Stephanie - Round Rock, TX
Jimmy was very professional and helpful. He was able to diagnose the issue with our oven and correct the issue in a timely manner.
Noah was thorough friendly and went the extra mile. Thanks Noah!
Chriss - Bartlett, TX
Most knowledgeable repairman I have had and will need him to return since one part is still in need
Polite and on time
Billy - New Braunfels, TX
Has not been able to fix the machine completely. I’m not sure why, it could be just the dishwasher, but I hope that if he comes again it will be a fix that lasts a long time.
Great service and very personable tech!
Marina - Austin, TX
Don - Bastrop, TX
Great service tech
Jill - Meadowlakes, TX
David - Austin, TX
Lynda - China Spring, TX
Our technician has made multiple visits to our home, trying to work through a recurring problem with our refrigerator. He has shown care and dedication in his efforts. I will call them with any appliance repair needs we have in the future.
Tressa - Leander, TX
Excellent work ethics. On time. Explained repairs well.
Dalena - Austin, TX
Great service, David is very knowledgeable and diagnosed the problem immediately.
Quick and Reliable Service
Rachael - Wimberley, TX
This company was prompt at responding to my service request and the tech did a great job, he was knowledgeable, professional, and on time every time!
Jerrine - Georgetown, TX
Mike - Round Rock, TX
Whirlpool sent Appliance Express to find out what was wrong with my washing machine. They quickly diagnosed the problem and explained that a part needed to be ordered. Appliance Express came through quickly and scheduled another appointment when the part arrived. They did a great job and I'm back washing laundry again.
Robin - Andice, TX
David was wonderful - fast, pleasant and he got my fridge fixed!,
Richard - Killeen, TX
Al showed up on time and was very knowledgeable.
James - Georgetown, TX
Very friendly and knowledgeable. Would definitely recommend Tyler.
Knows what he’s doing
Sandy - Georgetown, TX
Tyler knows what he is doing, after 17 years of experience, and is always informative and helpful (we had him recently for a repair on a different appliance.)
Mike - Andice, TX
On time, quick diagnosis, came prepared, even quicker fix. Very professional. Definitely recommend.
Running like New
Bruce - Cedar Park, TX
Technician arrived on time, put shoe covers on, enter home and began analyzing the problem. He consulted his IPad several times before serving machine. Found very small screw in motor -the problem, replaced motor, checked work and cleaned up. Very professional young man! Robles
Great service!!! Showed up when he said he would. He was quick, efficient and my dryer is working great!!
Carol - Blanco, TX
Robert - Austin, TX
We had the misfortune of the dishwasher and the ice dispenser failing on two consecutive days. We used the video interview with Appliance express followed by service call. Both appliances were repaired in about an hour. Excellent experience!
Kitchen Aid - Great Service
James - Austin, TX
Julie - Austin, TX
Technician efficient and courteous. Recommend service highly.
Rita - Leander, TX
Kristin - Georgetown, TX
Wesley did a fantastic job fixing our oven right before Thanksgiving! Thank you!!!
KitchenAid Icebox Fan replacement
Maureen - Austin, TX
Both technicians who came to our house to diagnose the problem and then replace the fan were polite, skilled and respectful of our home . Thanks!
Ivo - Round Rock, TX
Our technician was flawless and the company was quick to respond and provide an appointment! Extremely pleased the overall service!
Great quick service!
Fred - Temple, TX
Jon was very good and took care of the problem right away. Was here for only a short time and problem was fixed.
"Justin - Briarcliff, TX
Sara - Austin, TX
Great service! Experience technician and very professional
Oliver - Austin, TX
Scott was prompt, very experienced and professional technician. Will definitely contact your company for any of our appliance service needs.
Beth - Seguin, TX
The response to my request for service was professional and promptly done by a courteous and qualified representative!
Foy - Georgetown, TX
Our service was good, and Clif shared helpful information to hopefully prevent a repeat experience. However, this is the second problem that we have had with this new Whirlpool washer, which makes one question the quality of Whirlpool products.
Was quick to resolve
Hector - Harker Heights, TX
Tech rep was very informative and knowledgeable about the issue
Excellent Service, Great Technician
Chris - Austin, TX
Knowledgeable Tech, Very courteous
Avtalya - Austin, TX
Really great service, highly recommend! They were respectful and efficient - fixing the problem extremely quickly.
William - Horseshoe Bay, TX
Over an hour late
Larry - Lakeway, TX
Karen - Georgetown, TX
This man was not only polite but also patient, knowledgeable, understanding, a great communicator, he is a professional!
Brian - Buda, TX
Andrew was great
James - Copperas Cove, TX
Thank goodness he knows job very well. Great person.
Ronald - Georgetown, TX
Yes great service and techs
Sally - Kingsbury, TX
Susan - Harker Heights, TX
Raul - Lockhart, TX
Gary - Kempner, TX
Yves - Austin, TX
This company is great. The person who came to our house did a great job fixing and explaining us what happened to our dishwasher. And... I enjoyed the safety protocol during this covid era.
Sandra - Lampasas, TX
Great technician explained how my problem was user error as I did not tickle the dial correctly.
David - Spring Branch, TX
Excellent service from Andrew.
Quick and easy! Great service!
Delaina - Niederwald, TX
This was the quickest repair turnaround I’ve ever had with any other service company. Amazing job!
Problem not fixed!
Marjo - Jarrell, TX
Still not making ice!
great service provider
Evelyn - Georgetown, TX
They were on time, helpful and very polite. They did a great job.
Santosh - Liberty Hill, TX
Stephen - San Marcos, TX
Leo was super efficient in diagnosing the issue and fixing the problem. On top of that, he was very professional and personable. Couldn't ask for better service.
No unpleasant surprises!
Larry - Georgetown, TX
James - Leander, TX
Linda - Georgetown, TX
Nice Man Seems knowledgeable. Offered Advice.
Renee - Georgetown, TX
Cliff was a very nice gentleman. If I ever need service again I want him to return. What other types of appliances do you service and what are your charges?
Bob - Austin, TX
My tech was awesome. Great knowledge and awesome individual. Explained everything throughly and showed me preventive maintance. Was on time and very professional. Thanks for a great experience Leo.
Great service and good communication
Haider - Round Rock, TX
Judy - Killeen, TX
From the beginning, everyone went above and beyond to help with the utmost professionalism!
Quick, good service.
Joe - Austin, TX
Fast response, good service.
Cheryl - San Marcos, TX
Anthony - Georgetown, TX
Lou has done an awesome every time he comes out to do a warranty call !!
Drew - Austin, TX
Booked thru Whirlpool website, Appliance Express came out and quickly diagnosed and fixed a simple problem with a freezer ice dispenser that another vendor had unsuccessfully been able to fix after two visits and at almost half the price. Luckily the prior vendor never billed me I guess. Appliance Express will be my go-to vendor for our appliance repairs in the future. Communication with myself and my tenant also went very smooth, thanks!
Great service, knowledgeable Tech
Catherine - Burnet, TX
James is extremely knowledgeable, and competent.
Thomas - Andice, TX
Clean cut, on time and refreshingly helpful and personable!
Jose - New Braunfels, TX
The tech did not try to test the unit for repair. He gave the wrong dignoses. The was not heating due to the element part broken.
John - Hutto, TX
The event planner
Robin - Austin, TX
I loved the efficiency of the virtual diagnosis. It took a week off of the repair time.
Joanie - Austin, TX
Friendly, loved getting a text that he’s on his way, they believe in taking care of their customers.
Rodger - Pflugerville, TX
Warrant service on new refrigerator. On time, courteous & professional. Provided a little education about our new appliance.
Maria - Mustang Ridge, TX
I highly recommend Appliance Express. During these times of the pandemic, Andrew took the correct precautions while in our house servicing our oven. I appreciate his promptness and fixing our issue.
Barbara - Leander, TX
Thank you for a wonderful experience with the repair of my microwave. Great work- job well done 👏👍
Craig - Austin, TX
I would highly recommend Kevin.
On time, good sense of humor, quick repair
Christina - Austin, TX
David was within time window. He was respectful by removing his shoes. He fixed my appliance and had good sense of humor. Thank you David.
Very quick to resolve the issue.
Raj - Austin, TX
Luis Morales was very professional, polite and quick to resolve our issue.
Great service, considerate, respectful of COVID safety
Lyn - Georgetown, TX
Jonathan was very considerate and answered all my questions. He did a thorough analysis of the appliance and found the trouble in a timely manner. He also practiced all the safety measures pertaining to COVID.
Was very professional and very knowledgeable and efficient!
Jean - Georgetown, TX
Robert - Whitney, TX
Our visit was covered by our extended warranty thru Lowe’s. However we have had representatives from this company twice and pleased both times. We will definitely consider using them in the future if we need someone
Chris - Georgetown, TX
Jonathan was awesome, 2nd time we have him and both times the service was outstanding!
Great job. Fast and tidy
Cary - Marble Falls, TX
Great work. In and out quickly with no mess or fuss.
Valerie - Bastrop, TX
Matthew was extremely kind & very thorough in his repairs! Great job & very impressive.
Professional and friendly
Don - Georgetown, TX
I was extremely impressed with the professionalism and friendliness of everyone involved with this service call, from the person answering phones, follow up texts, emails, and calls, to the repairman himself. My only complaint was the price seemed high and that it took 2 trips. It seems the service call fee should have covered the labor fee as well once it was determined I wanted the repair done. The part fee was accurate for what I expected.
Very nice , polite , and professional service
Karen - Lago Vista, TX
I wished you could have come sooner but I know my dryer is older and you had to order parts. Good job !
Prompt, reassuring, excellent service!!
Joseph - Copperas Cove, TX
Service man Mr Hornsby, was outstandingly excellent in every way, making the service call a very pleasant experience , transforming the frustration of a new purchase that doesn’t function into the satisfaction of a new machine that functions magnificently and promises years of great service. Thank you!!! I highly recommend your service to anyone!!! I especially appreciate the prompt and careful attention which was immediately given to our problem which is extremely reassuring!!!
Albra - Taylor, TX
Andy was great, did not like having to wait two hours to make the appt. but I know that has nothing to do with y’all.
Great service! Very friendly.
MeganH - Elgin, TX
Andy and Appliance Express were awesome! Great communication, good scheduling, quick to diagnose the problem, order parts, and fix my dishwasher that won’t drain. Andy was courteous, friendly, respectful and he followed covid 19 safety precautions during his visit. Would highly recommend.
Skybeck - Georgetown, TX
Tommy is professional, patient, and helpful.
Jani - Buda, TX
Tech was great. Found and fixed the problem in under 15mins.
Frank - Lakeway, TX
Great service. Prompt and clean.
David - Bertram, TX
Jennifer - Salado, TX
Leo the Legend
Chris - Austin, TX
Leo, our tech over the last 2 service calls has been an incredible experience from both my wife and I. He was friendly, courteous, worked efficiently and spoke kindly, this is rare and something to value in a team player. Please give this man a raise!
Knowledgeable, pleasant and helpful. Fridge is FIXED!
Jack - Austin, TX
We already had a technician from ANOTHER company to repair our refrigerator; he disassembled the ice maker, put it back together, ran it though some diagnostics, call Whirlpool, and then told us it could not be fixed. I think he just didn't want to continue (the guy never checked the drain.) I don't know if it is the times we are experiencing, but it's been hard to find people who are willing to work and take their time to fix things. DIFFERENT STORY ALTOGETHER WITH APPLIANCE EXPRESS!. Wesley listened patiently to our saga, and knew what it was in just a few short minutes of looking at the water build up inside. There must be hundreds or thousands of refrigerators with all different configurations etc, yet he seemed to know all about this, 7 year old, refrigerator. He quickly removed the drain from the back of the unit cleared it and reattached it. He was so willing to help and wanted to be sure we had what we needed. He is, I believe, a genuine and kind person, and our conversation was pleasant and positive. He wore a face covering the whole time, though it was probably hard to work with it on. I believe this company thoroughly trains and prepares it's technicians for their job. Would wholeheartedly recommend this company, and request Wesley! Thank you Appliance Express!
Professional, knowledgeable, and patient and personable.
K, A, G. - Manor, TX
Great experience. Not many people are patient with elderly folks. Matthew was. Thank you for being kind to my Mom.
Jamie - Austin, TX
Al have is a great experience
Neil - Kempner, TX
Very personable and honest in describing of problems. Quick and efficient
Excellent service, fast response
Jayson - Kyle, TX
Eileen - Austin, TX
Great Friendly Service
Michael - Canyon Lake, TX
Andrea - Sunset Valley, TX
Janice - New Braunfels, TX
Ozel - Canyon Lake, TX
Theresa - Georgetown, TX
Jonathan and Cliff were very professional and fixed my issue.
Problem located and part replaced. Great customer service
David - Pflugerville, TX
Always a great experience!
Michele - Austin, TX
We have always had great experiences with all of the repairmen and service, scheduling etc. Wish shoe protectors were part of every call, especially with Covid, but Matthew was more than happy to put them on and did an awesome job. A+ 👍🏼
Emily - Manor, TX
Matthew did a great job, and was informative!
Keith - San Marcos, TX
Technician was very professional
George - Georgetown, TX
He was very careful to check everything about my ice maker
Martha - Austin, TX
Leo has been the service technician at my home a few times & he always does an excellent job. He’s a great guy - warm & engaging and it’s always a pleasure to have him in our home.
Quick efficient service
TRut - Jonestown, TX
Knowledge, friendly service
Tab - New Braunfels, TX
Brandon quickly diagnosed our problem and got it fixed.
David - Austin, TX
Was happy it was taken care of short time-
Sally - Wimberley, TX
Cathy - Lockhart, TX
Guy - Round Rock, TX
Knowledgeable and efficient
Marianne - Austin, TX
Leo was very professional, knowledgeable and efficient he fixed my dishwasher door in minutes!
Efficient and Professional!
Sharon - Dripping Springs, TX
Andrew was very quick to diagnose the problem with my refrigerator- was in and out within 15 minutes! Friendly and professional.
Sonia - Austin, TX
Luis was very pleasant. He fixed the problem and answered all my questions.
Mike - Liberty Hill, TX
Unlike the 1st company the homeowner insurance company sent that just swapped parts twice then gave up Appliance Express actually ran the diagnostic code and troubleshot the problem. It was an intermittent problem which is difficult to diagnose and fixed the temp failure we were getting
Terry - Buchanan Dam, TX
James was very efficient and professional.
Tab - New Braunfels, TX
Great service from Noah
Easy washer repair
Wendy - Austin, TX
Diagnosed the leak in a few minutes. Part ordered. Installed a week later in 15 minutes. Professional, quick and fixed.
Cindy Kunkel - Austin, TX
Good service, but I still need a receipt and details on warranty for part and service
Brittnay - Whitney, TX
Charles - Leander, TX
Steven - Austin, TX
A first class job, well done!!
Alex - Dripping Springs, TX
John - McGregor, TX
Anne - Georgetown, TX
Excellent service, prompt, professional explained to customer
Alisa - Austin, TX
The technician came out twice and both times was very polite and professional while fixing our problem.
Very professional service.
Doug - Georgetown, TX
Very professional service. Had a 10 year old refrigerator making high-pitched noise and not cooling properly. Called applying express and they sent out Jonathan and a trainee to diagnose and fix the problem. They were very professional wearing cloth booties and mask while performing their duty. Was able to fix the problem with the noise. Unit was still not cooling but made a follow up two days later and corrected the problem. Highly recommend.
Elizabeth - Georgetown, TX
Great service and on time!
William - Spicewood, TX
Sue - Georgetown, TX
Tommy was courteous, knowledgeable, and was able to identify and repair the problem with the oven.
Terrific service. Great personality, very informative
Kenneth - Georgetown, TX
Terrific service great personality very informative prompt
Martha - Temple, TX
Eldon was courteous and knowledgeable. He repaired my washer and I am happy.
Cathy - Belton, TX
Al is a great service technician. He is knowledgeable about the appliance, he is friendly, he is helpful, and he is detail oriented. He went above and beyond when repairing our refrigerator. We will request him by name in the future. Thanks, Al!
On time and competent
Mark - Lakeway, TX
David was great. Knew what he was doing and also drained the overflow pan
Michael - Manor, TX
Scott - Leander, TX
Carolyn - Leander, TX
Fixed our washer! Prompt efficient service. Will use again!
Christopher - Salado, TX
Alisa - Austin, TX
Scott was efficient, courteous, and knowledgeable.
Robert - New Braunfels, TX
Noah did his part except for the 30 minute heads up of arrival. First trip no notice and second trip 5 minute notice.
This guy is an expert, the best!
William - Austin, TX
I had two separate issues with a new refrigerator Richard came and diagnosed him immediately and explain them in very plain terms and know how to efficiently fix both of these problems. It was courteous and on time and was exceptionally knowledgeable. You could not ask for more, thanks!
Kiran - Austin, TX
Wesley came on time, replaced broken parts and no questions asked. Great service and would like to reach out to them directly for any issues in future.
Leland - Whitney, TX
Jon done a fantastic job
Such a good, reliable company
Karen - Georgetown, TX
My Go-To appliance service company will always be Appliance Express. I've been using them since 2009 for my Whirlpool appliances. Always on time, reliable, and simply take care of the problem in record time. Thank you!
Barbara - New Braunfels, TX
Noah identified the problem right away even though I was told the oven had been calibrated correctly. The oven was off by 25 degrees. I now can enjoy baking again without having to guess the cooking time!!! Thanks for the wonderful service!
Jim - Kyle, TX
Great service. Arrived earlier than scheduled but called in advance to be sure it was convenient.
Springs - Austin, TX
Shih-ming - Cedar Park, TX
Very friendly and nice service! Will definitely work with you again
Hunter - Cedar Park, TX
Excellent in every way! We appreciate the hell with our dryer and could not be happier with the service we received. Thank you!
Jessica - Liberty Hill, TX
Jonathan was knowledgeable in all things appliance related, very nice and respectful, polite, helpful. His assistant was as well. Very happy with our service. Will recommend this company to peers in the future.
Excellent service and very knowledgeable!
Debbie - Salado, TX
Leon Exemplifies Skilled Technical and Customer Service
Kaye - Austin, TX
Wow! Leon knows his stuff. I could tell that he thinks in circuits and functional interactions. Like it's natural for him. It was amazing to watch him work. He explained what he was doing and why, in terms I understood. He's everything everyone should expect from a service technician. Punctual, personable, skilled and knowledgeable, and respectful of me and my home. He cares about what he does and how he does it. It's been literally decades since anyone has given me hope for the future of technical customer support. Thanks Leon and Appliance Express.
Mitch - Austin, TX
Julie - Kyle, TX
Not sure why I get to sit on hold with warranty dept. for 1.5 hrs again!!
Amanda - Spicewood, TX
Tech came out and replaced 8 interior lights on a KitchenAid fridge ... 5 are less than half the brightness of the others. Tech left without mentioning it and when I noticed, called to find out why and they said it’s normal and call kitchenAid and we’ll reschedule. So now I have to sit on hold again for 1.5 hrs to set up a new case. I would love for someone to be able to conquer their own task.
Lou Soldan Did Great Service
Sandra - Leander, TX
Honestly, I was expecting the cost to be more, so I am satisfied with the price of the service.
Jeff - Lakeway, TX
Prompt and very knowledgeable.
On time and Quick Service
Dorothy - Austin, TX
My Whirlpool Service Plan arranged for the service through Appliance Express. I'm glad they did because Kevin was very prompt and I could tell he was very experienced. My dryer was fixed in about 20 minutes. I'll definitely keep them in mind for any future appliance repair needs. Can't comment on price as I wasn't charged.
KitchenAid double oven
Mark - Austin, TX
Excellent, prompt, professional
David - Austin, TX
Very pleasant customer service.
Steve - Jonestown, TX
Lou is very courteous and helpful with the repair process.
David - Austin, TX
Service was excellent. The team was super communicative scheduling and rescheduling as needed.
Great! N fast
Mary - Austin, TX
Mike - Cedar Park, TX
Fixed our fridge under extended warranty. Very prompt and professional. Gave us some great additional information on our other appliances.
Great and thorough service
Randall - Austin, TX
Sandra - Smithville, TX
Repairman was very skilled and repaired the broken ice maker in good order. He is a delight.
Christian - Georgetown, TX
I highly recommend this company. Fast, friendly, and efficient!
Jacalyn - Horseshoe Bay, TX
Brittany - Austin, TX
Wow I don’t normally take the time to write reviews but this service was truly amazing. The technician was very communicative and easy to work with. He was thorough and very kind. I appreciated him making it so easy and turning a nightmare into something easily resolved.
James - Driftwood, TX
Andrew was very courteous. He knew the appliance and did a great job diagnosing the problem immediately and did the repairs. We now have ice.
Scott - Leander, TX
Very Experienced; Solved the Problem quickly
John - Salado, TX
Great service, prompt and careful!
M - Kingsland, TX
Nice friendly service
Gloria - Maxwell, TX
Eugene - Valley Mills, TX
On time and professional. Repairs done quickly. Completely satisfied
Christian - Liberty Hill, TX
The two gentlemen were on the front side of the time frame. They were both very professional, friendly, and knowledgeable. The ice maker is fixed and all is good!
Another Awesome Service Experience
Tracie - Temple, TX
Tyler fixed our washer and we couldn’t be happier.
PROFESSIONAL, FRIENDLY SEVICE
Charles - Bastrop, TX
Andy was very friendly and explained everything he was going to do. We were extremely satisfied with the service he provided.
RANGE WHIRLPOOL WEE745H0FS0 "Arrived on site to inspect range cooktop not turning off. Upon further inspection, I found the left front (main) burner would not turn off at the switch due to the knob being broken. I placed another knob from the left back burner on the left front switch and tested and the switch is operating as designed.
OVEN WHIRLPOOL WFE525S0JS0 Arrived onsite for range with cooktop burners or oven not working. Upon inspection I found the L1 at the terminal block loose and it began to spark when I tried to preheat. I tightened the bolt and tested voltage and polarity. All checked good. I was able to preheat the unit and it is working as designed at this time. Job complete.
DISHWASHER WHIRLPOOL KDTM354ESS3 Arrived on site for dishwasher showing error code f2e2. I inspected the unit and work area. I found pin 1 to the console had 12 vdc but pin 2 was showing none and is supposed to show 5 vdc. I replaced the main control and found the console coming on. I put the unit into diagnostics and found it working as designed. No water leaks detected. Job complete.
WASHER WHIRLPOOL WFW5620HW
WASHER MAYTAG MVW6200KW0 Arrived on site to install new gearcase and splutch. I removed the failed gearcase and splutch. I replaced both with new. I reassembled the unit. I ran a diagnostics test. The unit is working as designed. No water leaks detected. Job complete.
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived onsite for dishwasher leaking. Upon arrival found unit was not the issues. Unit water line at start was leaking. Job Completed.
WASHER WHIRLPOOL WFW6620HW0 Arrived on site for washing machine with no power. Upon arrival I found UI completely unresponsive. I unplugged the unit and tested voltage at the wall and found 120V. I plugged the unit back in and attempted to get unit into diagnostics mode and was successful. There were no stored error codes. I tested each component manually and found them functioning as designed. I then ran a test cycled and it ran as designed. Once I got unit out of diagnostics mode the UI was now completely responsive. I ran a normal cycle on unit just to double check functionality and it once again ran as designed. I found no mechanical failures on unit. Unit is working as designed. Call complete.
REFRIGERATOR KITCHENAID WRV986FDEM Arrived onsite for the refrigerator led lights in the refrigerator not working. During testing found that the freezer led module and the upper left hand led module were not working. Replaced both modules and lights are now working properly. Complete
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived on site to inspect refrigerator ice maker and water dispenser not working. Upon further inspection, the customer advised that the ice maker and water dispenser work, but when the ice gets dispensed it clumps at the opening of the ice bin and when they open the door, ice falls out onto the floor. I found that the ice chute seal (gasket) was partially hanging off and seated correctly allowing warmer air to go into the ice bin and ice is melting causing it to clump at the opening. I reseated the gasket and adjusted it to where it would seal correctly and tested it by closing the door and checking for gaps. Unit is operating as designed and the gasket is sealing properly. No water leaks observed during service, job completed."
DISHWASHER WHIRLPOOL WDT710PAHZ1
WASHER WHIRLPOOL WFW8740DW1 Arrived on site to diagnose a washer that is giving F3E1 error. Found water level sensor misregistering. Replaced sensor and tested unit. Found all is working properly at this time and no leaks were found at time of service.
OVEN KITCHENAID KODE500ESS00 Arrived onsite for unit F2 E1 error code. Upon arrival found customer had flipped breaker and reset panel to fix it temporarily. Ordering new stainless control panel. Office to reschedule due to part availability. ; ordrng 1 W10588749 (Control panel)
WASHER MAYTAG MVW7232HW0 Arrived onsite for the washer not working properly. Replaced main control board and waited 5 mins after plugging in the washer. Tried a wash cycle and nothing happened.
REFRIGERATOR GE GSS25KGPAWW "Arrived on site for cooling complaint. Found evaporator incased in ice,removed cover found burned out heater,defrosted evaporator replaced heater assembly"
REFRIGERATOR WHIRLPOOL WRT312CZJW00 Arrived onsite for a refrigerator to perform sealed system repairs. I evacuated the system. I replaced the compressor and drier. I vacuumed the system and it held a deep vacuum. I charged the system with 42 grams of R600A. I tested the unit and had a good frost pattern and was cooling as designed. Call complete.
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site to inspect Oven for not heating correctly, upon inspection found the oven did heat correctly. Instructed customer on how to reset unit. Complete"
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site to diagnose a dishwasher that is not heating. Found element receiving power but not operating. Heating element will need to be replaced to complete repairs. Office to set return appointment.; ordrng 1 W10518394 (Element)
COOKTOP JENN-AIR CVE4270S "Arrived on site to install previously diagnosed and ordered parts. Due to the module failure and switches failure, I was to replace three switches, both modules and receptacles. After I had one switch replaced with a new knob, customer advised that due to the knob sitting too high from the top of the switch panel and potentially being a safety issue with liquids getting under and shorting the switch.
MICROWAVE WHIRLPOOL WOC54EC0HS02 Arrived on site to install previously diagnosed parts to resolve error popping when using microwave. Replaced magnetron and retested. Unit is on and heating as designed. Call complete.
REFRIGERATOR GE GYE22KSHHSS "Arrived on site to install previously diagnosed and ordered part. Due to the valve failure, I removed and replaced the valve (ice maker) and tested. New valve failed to dispense water into the tray. I tested ohms and the valve is within range. I tested voltage to the valve and got 122V. No water leaks observed during service.; ordrng 2 WR57X10098 (Valve)s"
DISHWASHER KITCHENAID KUDS02FRSS2 "Arrived on site for dishwasher not powering on. Inspected unit and work area. Found corner of UI cracked. Checked incoming voltage and found none. Found power switch turned off. Turned switch on and found unit powering on. Performed diagnostics mode and ran test cycle. Found all operations tested good, no water leaks detected.
DISHWASHER WHIRLPOOL DU1055XTSS2 Arrived on site to test unit for unit not working correctly. Test unit and found and sump and motor. Ill need to order new motor office to reschedule. ; ordrng 1 WPW10780877 (Sump and motor)
WASHER MAYTAG MHW3505FW0 "Arrived on site for washer not draining out completely. I inspected the unit and work area. I found no fault codes in diagnostics. I ran a diagnostics cycle and found everything working, just draining slow again. I gained access to the drain pump and found the filter clogged with a ketchup packet. I removed the packet and cleaned out the drain pump. I ran the unit through a diagnostics cycle again and found it draining properly. Job complete."
WASHER WHIRLPOOL WTW4816FW2 "Arrived on site to inspect washer for not draining, upon inspection found water inside unit, drained unit and replaced drain pump. All functions returned with no leaks. Complete"
WASHER WHIRLPOOL WTW4955HW1 "I arrived on site and replaced gearcase leaking oil diagnosed by previous technician. After replacement washer is operating normally, job complete"
ICE MACHINE KITCHENAID KUIA15NRHS6 "Arrived on site for no ice. Found unit missing screw and spacer,powered unit on drain pump shutting off got unit to pass drain pump,compressor will power on then off found crack on reservoir diagnosed unit will need screw,spacer,reservoir, drain pump,compressor,evaporator and filter drier. Job will need 2hrs ; ordrng 1 2185678 (Spacer) and 1 WP3400886 (Screw) and 1 8201653 (Reservoir) and 1 WPW10218037 (Evaporator) and 1 WPW10605286 (Compressor) and 1 1901A (Drain pump) and 1 Tj90sf8404 (Access valve) and 1 W10843121 (Drier) and 1 2hrs (2 hrs)"
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 "Arrived n site for refrigerator not dispensing water or making ice. Inspected unit and work area. Found home water valve in off position. Turned water on and tested dispenser operation. Found water dispensing and flushed 2 gallons through dispenser. Checked ice maker and found on. Spoken with customer on user care guide. All tested good, no water leaks detected."
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived onsite for odd behavior and ice production issues and found flooded deli control with light but no selector function. No wiring issue but corroded control components. Replaced control and sealed with permagum. All checks good.
WASHER WHIRLPOOL MVWC565FW2 "Arrived onsite for unit making rattling noise. Upon arrival found unit spin, drain and agitated as designed. Gear case was undamaged. However unit suspension on right side was very weak and needed to be replaced. Ordering suspension, office to reschedule.; ordrng 1 W11130362 (Suspension)"
WASHER WHIRLPOOL WTW6120HW1 Arrived onsite for washer not cleaning clothes. I tested the unit through diagnostics and found all functions working correctly. I contacted tech line to document the call. SR#7730075836. The unit is working as designed at this time and no leaks were detected during time of service. Job complete.
WASHER MAYTAG MVWC565FW2 Arrived on job for complaints of smell and not washing properly. Found the shifter not properly mounted. Not shifting from wash to spin. Cause the motor to over heat. Corrected placement and test. No leaks detected at time of service
DISHWASHER KITCHENAID KDTM354DSS5 "Arrived on site for dishwasher only have 2 lights in and the console not responding. I power cycled the unit, nothing changed. I gained access to the console and unplugged it. I closed the latch and found the unit would only beep. I replaced the main control and closed the latch and it went into a drain cycle. I reconnected the console and found the same light still remaining on. I unplugged the unit. The console will be needed to complete the repair. The office will reschedule when we have an eta on the part.
RANGE WHIRLPOOL WEG730H0DS0 Arrived on site for F8E0 error code Cooling Fan Speed Too Low. Ran bake to 170 and error came up. Tested blower fan at control and it was faulty. ; ordrng 1 W11107275 (Blower)
WASHER MAYTAG MVWB835DC0 Arrived onsite for previously diagnosed parts. Replaced clutch and slider. Found no damaged to gear case. Tested. Unit is operating as designed. Job Completed.
WASHER WHIRLPOOL WFW6620HC0 Arrived onsite for washer no power and no operation. Upon inspection I found the unit locked. I cycled power and unlocked the unit. I ran a diagnostics cycle and found all functions working as designed. With the same issue as before I am going to order a Control (W11322905) and return with the console for repair. Both will need to be replaced to complete repair. ; ordrng 1 W11322905 (Control)
RANGE WHIRLPOOL WFE505W0JS0 Arrived onsite for unit having a error code. Plugged the unit in. Got F1E1 control. Ordered part. Office to reschedule.; ordrng 1 W11204517 (cntrl-elec)
WASHER MAYTAG MVWX655DW1 "Arrived onsite for the washer making a noise during spin cycle. Replaced gearcase, spin basket, motor, actuator, cam assembly. Wash plate. After replacing parts did a calibration and washer tested good.
WASHER WHIRLPOOL MVWB765FC4 "Arrived on site to test unit for loud grinding noise. Found rotor bolt was not bolted in place. It was just sitting underneath unit. Also noticed a lot of gearcase oil. Installed bolt, tested unit, sound is still present. Needing gear case to fix issue. Also recommend replacing rotor. Office to reschedule.; ordrng 1 W11393685 (GEARCASE)"
DISHWASHER WHIRLPOOL ADB1400AGB1 Arrived on site for leaking dishwasher . Turned water on and found supply line wasnt tightened down on valve elbow . Tightened down connection . Ran diagnostics all checked normal . No error or other leaks detected at time of service. Job complete .
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 "Arrived on site for no cool. Removed compressor cover found no traces of dye in compressor compartment,evaporator cover found no traces of dye,found dye on liner wall,checked pressures low side reading -20 and high side reading 75 called tech support per tech support no tubing running where dye is located and wants tubing isolated to find leak,found leak at heat exchanger tubing called tech support
WASHER WHIRLPOOL WTW5000DW2 "Arrived on job for complaints of noise, found water inlet valve causing noise. Ordered valve. ; ordrng 1 W11210459 (valve)"
DISHWASHER WHIRLPOOL WDT730PAHB0 Arrived on site to diagnose a dishwasher that is not cycling. Found failed circulation pump. Pump will need to be replaced to complete repairs and office to set return appointment due to part availability.; ordrng 1 W11085683 (Pump)
OVEN KITCHENAID KODE500ESS01 Arrived on site for wall oven the died during self clean. I cycled power at breaker and found no change. I gained access to fuse and found it open and needing to be replaced. Ordering fuse and will return to reschedule. Office to reschedule. ordrng 1 WPW10545291 (Fuse)
DRYER WHIRLPOOL WED4850HW0 Arrived on site for dryer terminal block damaged. Inspected unit and work area. Found loose terminal connection to terminal block and L1 burnt on block and cord. Informed customer that warranty does not cover power cord. Removed failed terminal block and hard wired new one. Installed power cord. Tested dryer operation. All tested good.
WASHER AMANA NTW4516FW3 Arrived onsite for washer not spinning. Upon inspection I found the unit would not spin in diagnostics. I found the unit would try to agitate but would not. I lifted the unit and inspected the gear case. I found gear case oil dripping out of the pulley shield. I am ordering the Gearcase (W11454741) shifter (W10913953) motor (W10890624) cam (W10721967) belt(W11239857) for the repair. The gear case is needed and the other parts will need to be used as needed. Office to R/S due to part availability. ; ordrng 1 W11454741 (Gear case) and 1 W10913953 (Actuator) and 1 W10890624 (Motor) and 1 W10721967 (Cam) and 1 W11239857 (Belt)
REFRIGERATOR FRIGIDAIRE FFTR1814QW8B Arrived on job for complaints of not cooling. Found defrost timer not advancing properly. Will need timer to complete ; ordrng 1 241705102 (timer-defrost)
WASHER WHIRLPOOL MVWC565FW2 "Arrived onsite for a washer that is making a loud knocking sound as it spins. Inspected unit and work area. Customer advised the unit did not make the sound in diagnostics it made it during a normal cycle. Customer has started a normal cycle with two heavy duty jackets as I had pulled up so watched unit run and agitate as designed with no abnormal sounds. When unit got to the first spin before the rinse cycle, I noticed it too operated as designed with no abnormal sounds. The second spin and drain I found the unit making a slight knocking sound. I checked underneath the unit and found the belt in good shape and all parts seemingly working properly. I did not find any evidence of an oil leak at the gear case. I checked the unit for any stored error codes and found no stored error codes. I ran the unit through a drain and spin without the agitator inside the unit and still made the same sound. I tested individual components in diagnostic mode and ran high spe
DRYER WHIRLPOOL WED9450WW1 "Arrived on site to inspect dryer noises. Upon further inspection, I turned the unit on and immediately could hear a screeching noise. I disassembled the unit and found all four rollers and the tension pulley badly gunked up with debris. Also found the drive belt beginning to fray. I removed and replaced all four rollers and clips, tension pulley and belt. Cleaned the roller axles as well. Vacuumed the lint from the unit and reassembled and tested. Unit is operating as designed with no unusual noises. No lint observed at the end of service, job completed."
OVEN WHIRLPOOL RBS305PRB00 Arrived on site to test unit for unit not reading correct temp. Test unit and found opened sensor. Replaced sensor test unit and unit test good job complete.
REFRIGERATOR WHIRLPOOL GS6NHAXVB01 Arrived on job for complaints of noise issue. Found the ice maker cause of noise. Ordered icemaker; ordrng 1 2198597 (icemaker assy)
WASHER WHIRLPOOL WFW75HEFW0 Arrived on job for complaints of not completing cycle. Ran diagnostics and found codes for sensor. Replaced switch. After replacement test operation. No leaks detected at time of service
WASHER WHIRLPOOL WFW92HEFW0 Arrived on site for unit continuously draining and door not unlocking. As soon as the power is sent to unit it begins draining and will not unlock. I got unit into diagnostics mode and found stored error codes F5E2 for door lock error and F3E1 for water level system error. I cleared the error codes. When trying to put into diagnostics mode the unit will stay at stage one and just drain continuously. I found proper voltage going to control. I found pump and lock ohmd out good when unplugged. I found a bad control.I installed new control and unit began working as designed. Call complete.
WASHER WHIRLPOOL WET4027HW0 "Arrived on site for washer not completing cycles . Ran diagnostics and got F5-e1, f5-e3 codes . During test lock started clicking . Will need to replace latch and second man . Also ordering control if needed .; ordrng 1 SECONDMAN and 1 W11481725 (CONTROL)"
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site for Dishwasher control panel failure. Placed in diagnostics and F5E1 came on (latch error). Went through full diagnostics and found dispenser door was not opening. Customer stated the dishwasher would run for two minutes then shut off. Removed outer door and found dispenser unplugged. Reconnected dispenser and door releases but the spring does not open the dispenser door as its designed to do. Also found outer foam vent gasket was peeling off and not seating properly which may have allowed condensation to temporarily short out control. Ordering a new dispenser, latch, and vent to return and complete the repair. Will return with control to install as well. ; ordrng 1 WPW10671905 (Dispenser) and 1 WPW10428211 (Vent) and 1 WPW10653840 (Latch)"
ICE MACHINE WHIRLPOOL KUIX535HPS00 "Arrived on site and found customer has questions on how clean cycle operates. job complete"
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Arrived on site to inspect fridge for not making ice, upon inspection found the Icemaker not turning on diagnostics, replaced switch and UI, no change found. Ordering control and Icemaker. Office to reschedule ; ordrng 1 W11130444 (ICEMAKER ) and 1 W11226382 (CONTROL )"
OVEN KITCHENAID KOSE500ESS05 Arrived on site and inspected oven and found thermal fuse has failed after a self clean. Will need to order thermal fuse and will also bring back TOD in case.; ordrng 1 WPW10709147 (Inner door) and 1 WP4449751 (Tod) and 1 W11204568 (Fuse)
REFRIGERATOR FRIGIDAIRE LGHB2867PF3 Arrived onsite for the refrigerator ice maker not making ice and frost build up inside freezer . During testing found that that there is an air leak inside the ice maker air duct assembly causing ice build up on the back liner which is causing the ice maker to not work properly. Also found that the the freezer evaporator cover has ice build up . There is a defrost issue. The air duct cover is broken as well. Ordering parts and office to schedule ; ordrng 1 242093501 (Air duct assembly) and 1 242232701 (Wire harness cover) and 1 5304493604 (Ice box fan) and 1 241509402 (Freezer evap fan) and 1 240597203 (Temp sensor) and 1 242046001 (Defrost thermistor) and 1 5303918410 (Defrost heater)
WASHER GE WHDSR316G2WW "Arrived on site to test unit for leaking from underneath. Found shaft assembly was needed. Upon further investigation found unit needs tub, basket, tub seal, hub, hub nut, shaft assembly and tub seal to fix issue. Office to reschedule. ; ordrng 1 WH02X10032 (seal tub) and 1 WH02X1193 (HUB NUT) and 1 WH45X10024 (tub x-large) and 1 WH45X10027 (hub) and 1 WH45X10059 (basket ribbed energy)"
OVEN KITCHENAID KODE300ESS02 Arrived onsite and found unit found unit had reset itself to Celsius. Advised customer on correction. Changed to Fahrenheit. Unit is now operating as designed.
WASHER GE WBSR3140G5WW Arrived on site to install previously diagnosed parts upon installing the new timer in the suspension rods I was able to quickly retest the units verify that most of the functionality was working as designed but I found that the front and back aprons are also starting to bend from previous weird tear that the support rods connect to causing the washer to lower farther to the ground and need it as well and I also found that although the timer has brought back full functionality that if the timer shut off midway through the cycle for any given reason the unit would go into a wild agitated state agitating back-and-forth very oddly instead of shutting off and I was able to trace the shore issue back down to the motor. The problem with this is it can cause some more wear and tear on the newly installed timer so it would be best for us to bring a back up time or just in case this one is damaged from the motor. I need to get further HS approval in order to complete repa
DISHWASHER KITCHENAID KDTE234GPS0 Arrived onsite and found unit operating without wash motor ever coming on. Ordering sump and motor to repair. Verified wiring is working properly. ; ordrng 1 W11085683 (Sump and motor)
REFRIGERATOR WHIRLPOOL WRT519SZDM05 "Arrived on site for refrigerator thats freezing items in her refrigerator section. Inspected unit and work area. The customer advised that when her stuff was freezing she had her refrigerator and freezer are both stuffed with items. However since shes remove some stuff, the stuff has thawed out and she hasnt had any further issue. She did still want the unit checked into. Unit was seemingly working as designed and there was no evidence of a defrost issue. Advise customer against overloading unit or blocking airflow to avoid further issues. Call complete ."
WASHER GE WCVH6800J0MS "Arrived on site for a washing machine that is leaking. Inspected unit and work area. Customer advised that as soon as she turned the washer on and it begins to fill, it leaks pretty substantially. Disassembled unit and found the rubber hose on the plastic dispenser drop was not seated correctly and it was causing it to leak from there around the Bello and onto the floor. Corrected rubber fitting and tested unit three times. Unit is not working as designed. Call complete."
MICROWAVE WHIRLPOOL WMH53520CS6 Arrived onsite for the microwave not working. During testing found that error code F1E4 ACU failure. Office to reschedule ; ordrng 1 W11100597 (Control)
WASHER ROPER RTW4516FW2 "Arrived on site to install previously ordered part.Removed and replaced the drain hose,unit now operating properly without leaking.Customer satisfied.Job complete"
WASHER ELECTROLUX EIFLS55IIW1 Arrived on site for a washing machine that needs a motor control the customer already purchased and needs installed as well as putting it back together from previous service. I inspected unit and work area. Replaced motor control and reassembled unit. Tested unit in a quick wash cycle the unit filled agitated Spohn and drained as designed with no leaks. Unit is working as designed.
DISHWASHER GE GSD5330D00WW "Arrived on site and inspected dishwasher leaking.Customer advised the unit creates a lot of foam, which turns into water and leaks from the unit.I found the customer is using highly concentrated pods which are creating the foaming issues.Unit drained properly and washed properly.No parts needed Job complete"
REFRIGERATOR WHIRLPOOL WRT3L1SZYB00 Arrived on site for refrigerator not cooling properly after previous repair upon arrival I checked freezer temperatures and found them to be at 18° I also found that the evaporator coil was frosted over even less than the original visit but the unit this time was not going in to defrost too soon and showed none of the same symptoms as before I did however find a odd vibration of noise coming from the inner cavity behind the evaporator coil but could not pinpoint what was causing it and nothing externally or visually appeared to be the issue. I also found that the dryer on the back as well as hi sideline had no heat transfer whatsoever in the cold even though the fridge Ive been running for days straight the amperage to the compressor is .33. ; ordrng 1 W10233960 (Compressor kit) and 1 WPW10314205 (Evap coil) and 1 Wpw1014375 (Uv drier) and 1 W10913906 (Access valve (coupler))
RANGE KITCHENAID KSEG700ESS3 "Arrived on site to inspect range error codes. Upon further inspection, I placed the unit in diagnostics and checked error codes and found none. Tested the cooktop burners and all are functioning properly. Tested the oven and it is functioning properly. Removed the console and checked the wiring harness and UI ribbon and all check good. Contacted customer and they advised that the owners complaint is that the console is too sensitive. I advised the customer that the touch screen is normal. They requested to check oven temps. Using my multimeter, I placed my thermal lead in the middle of the center rack and tested temps on Bake at 350 degrees. The average temp was 343 degrees. I calibrated the unit +10 degrees to offset the temps to 353 degrees. Job completed."
REFRIGERATOR GE GSE25GGHBCWW "Arrived on site for refrigerator thats not cooling. Inspected unit and work area. Found unit evaporator fans running when the unit is plugged in but the compressor not running. Found a three in one starting device installed from a previous service with wires spliced onto the three and one starting device. Unable to determine if the issue is with a starting device issue or a compressor issue. Tried to research the lower harness needed for the repair and was unable to find a part number. Spoke to SR and was advised that because theres no part number, there may not be a part able to be replaced.Ordering start device, capacitor, and harness and office will need to contact customer for a return visit if authorization is given and parts are found.; ordrng 1 RESEARCH (LOWER HARNESS) and 1 WR08X21100 (START DEVICE) and 1 WR55X24064 (capacitor)"
WASHER WHIRLPOOL WFW9750WW01 Arrived on site for washer making a noise during during use and banging around a lot. Upon arrival customer was able to verify with me that the issue would happen a lot during spin and then eventually she noticed that the pedestal was also starting to fill underneath the washer after the issue began. Upon further diagnosis I found that the support rods were indeed going bad on the front load washer but this has led to too much where on the pedestal underneath and the pedestal is holding on by a thread at this point and is not readily accessible to allow for a proper repair done unless the pedestal is completely replaced with a two-man job. Office will need to get a hold of AIG warranty and let them know that they will need a new pedestal for the washer in order to also safely repair the suspension rods; ordrng 1 Unknown (Pedastool shelf research and aig autho needed)
WASHER WHIRLPOOL WTW5000DW3 Arrived on site to diagnose washer that is not running. On arrival customer said it just makes noise if you plug it in. Started unit and could hear drain pumping running. Reset unit by holding down cancel to make drain stop. Drain stopped. Retested and ran through diagnostic cycle and regular cycle to verify operation. All is working as designed and not stuck in a drain loop. Call complete.
WASHER WHIRLPOOL MVWB765FW3 "Arrived on site to test unit for little or no water. Found valve receiving proper voltage but not opening up completely on cold side and hot side was not opening at all. Replaced valve, tested unit, unit works good. No leaks detected.
RANGE WHIRLPOOL WFG510S0AS2 Live on Cipro range not allowing baking setting to turn on properly. Upon arrival I found that the DSI module was resending the proper voltage down to the igniter but upon further inspection underneath the unit I found that the harness wire had just come loose office Parker itself ended up reconnecting wire but after inspecting the igniter itself also and finding that it was receiving current and ignoring the oven I also found that the amp draw was off and it would preheat but would no longer continue heating after the igniter been exposed to heat for more than 10 minutes. The igniter is also bent and warped tour degree that it was better for the igniter to be replaced high then replace ignitor and reassembled and tested the unit and verify the oven is preheating to 350° as designed with no fluctuations or issues.
DISHWASHER KITCHENAID KDTE204EPA4 Arrived on site to diagnose a dishwasher that is not fully drying. Tested all parts and components and found no mechanical or electrical failures in unit. Advised homeowner on best cycles and options to run for best results. No further repairs are needed and no leaks were found at time of service.
OVEN GE JTP35SM2SS Arrived on site and inspected wall oven locking after reaching 350 degrees.Tested unit from 350 to 500 and unit never malfunctioned.Noticed the self clean button is underneath the bake button and customer may have selected it by accident and caused the unit to lock.Unit works as designed.Job complete
REFRIGERATOR FRIGIDAIRE LFUS2613LF0 Arrived on site for refrigerator not cooling or turning on. Upon arrival I found at the evaporator fan was running the condenser fan is running as well as a compressor and all the lights inside of the unit Were fully the functioning. Customer stated that this is truly happened after she had put a work order in but since then it has never once called. Contrl inspection I found that the evaporator cooler had absolutely no frost pattern on it whatsoever and was completely warm to the touch also found that there was no heat transference on the hi side line for the UV dryer I also noticed that there had appeared to be a previous sealed system job done at some point because it was a high side poor andalusite port installed within the compressor in the entire compressor area was caked in covered in black oil and after using UV light I was able to find there is a leak coming from inside the cavity
DRYER WHIRLPOOL WED8500DC4 "Arrived on site to diagnose dryer that doesnt appear to be heating. Ran unit and could not feel any heat. Performed diagnosis on unit. Verified voltage at unit is good at 240. Disassembled and checked all safety devices, all checked good. Checked heating element and found element good. Checked centrifugal switch on motor good. Thermal fuse showing closed properly. Unit has an error for Ui stuck key. Ordering control and console to resolve, since control isnt sending voltage to element. Office to schedule when we can get control.; ordrng 1 W11116871 (Console) and 1 W11158453 (Control)"
REFRIGERATOR KITCHENAID KSSC42QVS02 Arrived onsite for unit not cooling in the refrigerator. Looked at unit. Found that the bottom baffle in the refrigerator will not open to allow for the air return. Ordered parts. Need to research the correct baffle that is used for the air return. Office to reschedule. ; ordrng 1 2302992 (spacer) and 1 WP2216112 (diffuser)
MICROWAVE WHIRLPOOL WMH32519HZ5 Arrived onsite and found unit operating with misaligned door. Adjusted door to correct issue with door open error. Advised customer on venting system and other functional questions.
WASHER DRYER n/a Arrived on site for dryer seal coming apart. Inspected and found door seal in good condition but coming loose off door. Added high heat adhesive as needed and reseated. Tested unit and all operations are normal. No other repairs are needed at this time.
WASHER WHIRLPOOL MVW7232HC0 "Arrived on site to inspect washer end of cycle tone not working. Upon further inspection, customer advised that the end of cycle tone stopped working and they unplugged the unit and its intermittent. I placed the unit in diagnostics and checked for error codes and found none. Continued with testing and the unit operated as designed. I turned the unit on in Normal wash and changed the tone sound and it changed with each decibel, but sounded as if it were fading out or scratchy. I tested the UI harness and it is good. I am ordering the console UI and office to schedule return service due to availability of part. No water leaks observed during service.; ordrng 1 W11478526 (Control UI)"
RANGE DISHWASHER n/a And on site for dishwasher not draining and loose rack. Tested and inspected unit and found disposal knock out not knocked out and damaged stop. Knocked out disposal knock out and removed failed stop and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
DISHWASHER WHIRLPOOL WDF560SAFM2 Arrived on site for dishwasher still leaking. Took door apart and found water stains on inside of door under dispenser due to leaking dispenser. Removed failed dispenser and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service. Advised customer to keep close eye on unit to be safe to avoid water damage risk.
MICROWAVE KITCHENAID KMCS1016GSS1
WASHER WHIRLPOOL MVWX655DW2 "Arrived on site to inspect washer not working. Upon further inspection, I found the unit unplugged. Plugged it in and the drain pump came on. I pressed and held the start button for approximately 10 seconds and the drain pump turned off. Placed the unit in diagnostics showing error codes F8E1 & F0E5. Cleared the codes and continued with testing. Unit operated as designed. I manually tested the water flow due to recent freezing temps and manually tested agitate and spin. Unit continued to operate as designed. Customer advised they have a water softener. I made recommendations for use & care as well as detergent use. No water leaks observed during service, job completed."
MICROWAVE WHIRLPOOL WMH53521HZ4 Arrived on site to test unit for fan not working correctly. Removed fan and test fan and put new fan back test unit and unit test good.
REFRIGERATOR KITCHENAID KUBR304EBS02 Arrived on site for a damaged door. Installed new door checked door seal good.
REFRIGERATOR KITCHENAID KSC24C8EYY04 "arrived on site for cooling complaint. Removed wall thermistor cover found wire connections exposed and other connector easier removed,installed correct connectors to wires replaced evaporator thermistor,changed defrost setting to basic. ; used 1 W10316760 (Thermistor) from stock"
WASHER WHIRLPOOL MVWX655DW "Arrived on site to diagnose washer that was leaving a musty smell on clothes. On arrival customer showed me some slightly spotted clothes. Could not find any unusual odors coming from the unit. Ran unit and everything tests good. Water flow is great, no problems that I could see. Advised customer about the normal standing water under the basket and to run Affresh to clean. A normal cleaning should resolve issues as unit has never been cleaned and there are no mechanical problems present. Advised customer on use and care. Call complete."
DISHWASHER KITCHENAID KDTE304GPS1 Arrived on site to test unit for unit not starting. Test unit and found latch not working correctly not sensing door closed. Replaced latch test unit and unit test good job complete.
REFRIGERATOR FRIGIDAIRE FGFU19F6QFD Arrived on site for Freezer ice maker and light issues. Upon arrival customer informed that issue is ice maker is not making much ice. And found lights to be working. Tested and inspected unit and found failed ice maker. Ordering needed part. Office to schedule return trip. Authorization needed.; ordrng 1 241798231 (Ice maker) and 1 242252603 (Valve) and 1 Seenote (Office to schedule) and 1 Seenote (Authorization needed)
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 "Arrived on site for no cool complaint. Checked temp reading in freezer and fresh food,temps reading 36° and 0° per customer unit will work then unit will completely defrost. Replaced main control; used 1 WPW10503278 (Control elect) from stock"
DISHWASHER JENN-AIR JDTSS244GL0 "Arrived on site to inspect dishwasher toeplate damage. Upon further inspection, I found the toeplate missing a screw and was getting caught at the bottom of the unit door and was badly bent. I removed and replaced the toeplate with the part that the customer provided that they received from Whirlpool. Tested the unit and it is operating as designed. No water leaks observed during service, job completed."
REFRIGERATOR WHIRLPOOL WRS588FIHV Arrived onsite for refrigerator losing cool. Upon inspection I found the FC=0 and the RC=35. The customer stated that they had packed the unit full of food when it stopped cooling. When they removed the food the unit restored to proper temps. I explained that they more than likely overloaded the unit and blocked airflow to the RC. I advised them to monitor the unit but as of now the unit is working as designed. No leaks were detected during time of service. Job complete.
DISHWASHER KITCHENAID KUDT03FTSS0 Arrived on site to test unit for door falling. Test unit and found broken Door link on right side. Replaced door links . Test unit and unit test good job complete.
REFRIGERATOR KITCHENAID KRFC704FPS03 "Arrived on site for door issues. Found mullion heater not entering housing enclosure raised mullion heater,tested door operation unit working as designed."
DISHWASHER WHIRLPOOL WDF330PAHS5 Arrived on site to test unit for no power. Test unit and found black wires not connected wire nut was off at junction. Secured black wires test unit and unit test good job complete.
WASHER WHIRLPOOL WTW4816FW2 "Arrived on site for washer making a screeching noise and go to the customer. But arrival I ran a diagnostics check but could not verify any error codes that were stored on the unit customer stated that they were heres a noise during the very beginning of the sensing cycle as well as the end of the wash towards the beginning of the spin cycle upon running a manual diagnostics test I found that the actual waiter was some times having a hard time shifting over into spin mode and calls and resistance on the cam and the gear case I was able to replace the cam assembly as well as the shifter assembly and read some of the unit and verified doing another man or diagnostics test that the unit is no longer squealing and its function as designed.
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 Arrived on site for no ice.ran diagnostics s icemaker sensor reading open ordering a new icemaker ; ordrng 1 W11284458 (Icemaker)
REFRIGERATOR GE GSH25JFXNBB "Arrived on site and inspected side by side refrigerator not cooling.Accessed the main board and observed a charred mark on the main board.I photographed the unit and also the charred mark.Ordering the main board and will return with all previously ordered parts.Office to schedule return services due to part availability.Needs more work.; ordrng 1 WR55X10942P (BOARD, MAIN CONTROL)"
REFRIGERATOR KITCHENAID KBFS25EWMS10 Im on site for refrigerator needing a previously diagnosed reservoir tank for water dispenser. Upon arrival I was able to re-diagnose and confirm that the reservoir tank was indeed frozen over by the water valve filter and housing assembly Were all functioning as designed I went ahead and replace the water reservoir as diagnosed and reassembled and tested unit and verify that the dispenser is now fully functioning as designed call complete
WASHER WHIRLPOOL WFW5620HW0 Arrived on site for washer not completing cycles and not letting enough water in. Tested and inspected unit and found failed valves not allowing water in. Unit is stacked and in tight spot. Will need 2 man 2 hour job. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 Seenote (2 man job) and 1 Seenote (2 hour job) and 1 Seenote (Office to schedule)
OVEN WHIRLPOOL WOD51EC0HS02 Arrived on site for UI not making chime when pressing buttons. Upon further inspection I found intermittent chime issues with console and the buttons would stick and not allow you to function unit. I powered off unit at breaker and installed new console. I tested unit after and it is now working as designed. Call complete.
MICROWAVE WHIRLPOOL WOC54EC0HS01 Arrived onsite for wall oven not responding to touch and not heating properly. Upon inspection I found the unit frozen and not responding at all. I cycled the power and confirmed the unit to be connected to WiFi but the customer did not have the app downloaded. I found a stored error code of F1E4. I confirmed the interlocks working as designed. I am ordering the micro control (W11110951) main control (W11261167) and console(W11297728) for the repair returning with fan motor (W10838964) just in case. Office to R/S due to part availability. ; ordrng 1 W11110951 (Micro control) and 1 W11297728 (Console) and 1 W10838964 (Fan motor)
REFRIGERATOR KITCHENAID KSSC48QTS03 Arrived on site for water dispenser leaking. Tested dispenser found no leaks from dispenser cleaned spigot out
REFRIGERATOR JENN-AIR JF42NXFXDE02 "Arrived on sote for light issues. Found upper fresh food leds dim,right side freezer led dim and led above icemaker off,diagnosed a defective led module replaced led module in freezer section above icemaker all leds working as designed.; used 1 W11462342 (Led module) from stock"
DISHWASHER KITCHENAID KDTE204ESS1 Arrived on site to test unit for unit not washing correctly. Test unit and found feed tube not connected to sump when technician replaced sump. Secured tube feed test unit and unit test good job complete.
WASHER WHIRLPOOL WTW5105HW0 Arrived on site for washer humming noise. Upon arrival found unit unplugged with some water in it. When plugged in unit trys to drain but can not due to failed drain pump. Removed failed drain pump and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
DRYER MAYTAG MGD6230HW0 Arrived onsite for dryer making scratching noise. Upon inspection I found the unit making a ticking or scratching noise while spinning. I accessed the blower wheel and found it cracked. I replaced the wheel and tested the unit. The unit no longer makes a scratching noise and is working as designed at this time. No gas leaks detected during time of service. Job complete.
REFRIGERATOR WHIRLPOOL ED5FHAXSB02 Arrived on site for refrigerator with no cool. I tested temps and found RC at 36°F and FC temps at 40°F. I found no frost build up on evap. I left the door open for a while and then set temp at lowest setting for FC. The evap fan and compressor then turned on almost immediately. I found voltage to the thermostat indicating a bad thermostat. I replaced thermostat and unit turned on and started cooling down. I advised customer it could take 24-48 hours to get to temps and start making ice again. I also vacuumed a thick layer of dust off of condenser. Call complete.
DISHWASHER KITCHENAID KDTE104ESS3 "Arrived on site to diagnose dishwasher that is not running or pumping. Checked error codes and found none present. Ran unit in diag mode. Can hear the diverter just spinning and clicking and will not lock in or start the cycle. Ordering sump and motor. 0 stock avail, office to schedule when we can get one. ; ordrng 1 WPW10605057 (Sump and motor assy)"
WASHER WHIRLPOOL WTW5100HW0 Arrived on site to install previously diagnosed parts. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
WASHER WHIRLPOOL WTW8500DC0 "Arrived on site and inspected washer for unit not filling with enough water.Ran diagnostics and found several error codes (overload, stuck button, off balance load, shifter failure)Customer advised she makes quilts and feels not enough water gets into the unit to wash her clothes efficiently.Unit passed diagnostics test Also advised customer on AFFRESH for washer tablets required by manufacturer and to clean unit monthly.Unit working as designed.Customer satisfied Job complete"
REFRIGERATOR KITCHENAID KRFC704FPS01 "Arrived on site to install previously diagnosed parts. I installed the new ice maker and ran test 120 in diagnostics. Ice maker rotated to ice break position and got stuck again. Ordering new IM and all controls to unit, for control might be calling IM to ice break position but not calling it back. Unit covered with parts concession KURTVURAP1. Office will have to reschedule. ; ordrng 1 W11450890 (Control) and 1 W11330486 (Inner door UI) and 1 W11442053 (Outer door UI) and 1 W11115534 (Ice Maker)"
WASHER WHIRLPOOL WFW8640BW1 "Arrived on site to assist with washer drain issue. Customer showed me they had pulled the unit out and hose had a broken bracket and was not in the ground. The drain in the laundry room is in the floor behind the unit. Advised customer we just need to plug the hose into the hole. Reseated it and moved unit back and tested unit. Verified unit is properly draining and working as designed.
OVEN JENN-AIR JJW2830DS01 Arrived on site for wall oven throwing F2E1 error code for stuck key. Upon further inspection I found the error code would continue to flash and would not allow you to operate unit. Customer stated it occurred after a power outage. I got unit into diagnostics mode resetting control. I manually activated each component and found all relays turning on and functioning as designed. I found only the stored error code F2E1. I cleared error codes. I took unit out of diagnostics and error code was no longer generated. Just to make sure I cycled power at breaker for 2 minutes and turned it back on. Unit was still not throwing error codes. I then preheated both lower and upper oven to make sure it reached temps without the error code F2E1 generating again. The error code never came back. Unit is now working as designed.
RANGE WHIRLPOOL WFG320M0BB0 "Arrived on site to inspect range cooktop gas smells. Upon further inspection, the customer advised that they can smell gas primarily on the left side when the unit is not in use. I removed the control panel and knobs and when I removed the panel, there was a faint smell of gas. I found that the gaskets between the valve and manifold on the two left valves and the right front valve were dissolving. ; ordrng 1 W10512763 (Manifold) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"
MICROWAVE WHIRLPOOL WMH32519HZ5 "Arrived on site to inspect microwave getting too hot. Upon further inspection, I placed of cup of room temp water in the unit to test temp output. When I pressed start, I found the turntable not turning. I pressed the button to turn the turntable on and it continued to fail. When I inspected the turntable motor, I found the red and blue wires of the turntable harness were damaged and had shorted out on the bottom vent panel. I attempted to re-wire the harness but could not due to lack of wire. I advised the customer of my findings and m ordering the main harness and main control (just in case). Unit was left unplugged for safety. Office to schedule return service due to the availability of parts. ; ordrng 1 W11350916 (Main harness) and 1 W11342846 (Main control)"
FREEZER MAYTAG MBF2258FEZ05 Arrived on site for a fridge raider frosting up in the freezer. I thought arrival customer stated that they notice the icemaker quit working roughly around the same time they lost power in the fridge for over a day and they also noticed that since they got in the fridge that the freezer door did not seem to be closing properly or aligned with the bridge correctly. Upon further inspection I found that the frost buildup in the freezer was due to the fact that the freezer door was not sealing all the way because it was off track and this was causing cold air to escape the freezer not allowing the icemaker also run. I was able to realign the door on the glide rails that it is mounted to it was able to verify with 100% accuracy that the door is now selling fully with no air leaks whatsoever and if the icemaker still harvesting as designed. Informed customer to take a few hours in the freezer to reach its current temperature it said too. Call complete
REFRIGERATOR KITCHENAID KSSC48QTS00 Arrived on site to install control to resolve no cool and electrical issues. Installed rebuilt control and retested unit. Compressor came on and unit is now cooling. Checked control panel and it is responsive and lights are on. Unit has begun cooling. All is now working as designed. Call complete
COOKTOP WHIRLPOOL JED3536GB01 Arrived on site to replace cooktop. Replaced cooktop test unit and unit test good.job complete.
DISHWASHER MAYTAG MDB9959SKZ0 Arrived on site to install previously diagnosed drain pump. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
WASHER WHIRLPOOL WFW6620HC0 "Arrived on site for an unresponsive washing machine. Upon further inspection I found UI completely unresponsive. I found proper voltage at the wall and at ACU, but no voltage going to UI. This indicates a bad ACU. Coming back to install ACU and bringing UI just in case. Office to reschedule. ; ordrng 1 W11322905 (ACU) and 2 AUTHO (autho on ACU and Console)s"
DISHWASHER WHIRLPOOL KUDS01DLSP0 "Arrived on site to diagnose dishwasher that was full of water. On arrival customer told me that after water had been restored to their house they had seen the DW filling up. When restored water pressure was low for some time. When I checked the unit and powered the valve on, I didnt see he seep anymore. Ran through diagnostic and unit filled properly and I dont see a run. With pressure being low, there was not enough water pressure to hold the solenoid valve closed. Unit is running fine, and I could not verify a drip after powering on.
WASHER WHIRLPOOL WTW8500DC0 "Arrived on site to inspect washer off balance error code. Upon further inspection, I placed the unit in diagnostics showing error codes F6E2, F5E2, F5E3, F5E4 and F2E1. Cleared the codes and continued with testing. Unit is operating as designed. I tested the key activation and encoder test and the unit passed. I tested the lid lock and it failed. Following the tech sheet, I tested the main control and lid lock and both failed.; ordrng 1 W10812418 (Main control) and 1 W10861642 (Latch assembly) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived onsite for dishwasher leaking from underneath. Upon inspection I was not able to recreate a leak. I found the unit a little out of level favoring the front. I leveled the unit but still no leaks. I explained proper loading and soap usage or this unit to perform correctly. The unit is working as designed at this time and no leaks were detected during time of service. Job complete.
DRYER WHIRLPOOL MED6230HW0 "Arrived on site and inspected dryer only sensing and turning on for 3-5 seconds.Confirmed the complaint and suspected the motor to be the issue.Disassembled, removed and replace both the motor and the main control.Reassembled and the units Id the same thing.I checked and rechecked the harness plug at the motor and all was connected properly.Checked for voltage drop when starting the unit but the voltage drop didnt occur.Ordering the main harness and will return with all previously ordered parts.Office to schedule return services due to part availability.Needs more work.; ordrng 1 W11164044 (Main harness)"
COOKTOP KITCHENAID KCGS956ESS02 "Arrived on site to inspect cooktop burners not igniting. Upon further inspection, I tested the burners and found the far right front and rear burners with the wrong burner caps. Customer had cleaned the cooktop and didnt put the caps back on properly. I placed the caps on the correct burners and retested and unit is operating as designed. I made recommendations for use and care. No gas leaks detected during service, job completed."
OVEN WHIRLPOOL WOS51EC0AS04 Arrived on site for wall oven not turning on at all. I cycled power at breaker and unit still did not turn on. I gained access to thermal fuse and found it open.; ordrng 1 WPW10545255 (Fuse)
WASHER MAYTAG MHW5500FC1 Arrived on site for washing machine with clamp fallen off. Upon further inspection I found the door bellow torn and needing to be replaced. The clamp fell off but is fine. Ordering bellow and will need to return to install. Office to reschedule. ; ordrng 1 WPW10237499 (Door Bellow)
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site to inspect wall oven not heating. Upon further inspection, the customer advised that they had done a self clean and the unit stopped heating on Bake. I pulled the unit and got access to the main control and tested voltage at the PX1-1 to PX3-2 and got 249V, but while testing the relay clicked and I lost voltage. Placed unit in diagnostics and checked error codes and found F6E4. Removed and replaced the main control and retested and unit is operating as designed. Cleared the error code. Job completed."
DISHWASHER KITCHENAID KUDS30FXBL8 on site for dishwasher the customer stated the water inlet valve is cracked upon arrival the customer wanted to inform us that the plumbers that they had previously doing work before arrival had removed the old inlet valve for the customer but in order to do so they had completely uninstall the dishwasher and they also added in a new cut off valve under the sink that did not allow for the water line to be reconnected to the hot water as it was intended I informed the customer that due to that hed have to get the plumber back out in order to fit a new waterline connection for the unit and I also recommended that they get a new stainless steel water fill line due to the fact that the old unit was copper and with how the plumbers previously shoved in the dishwasher things were not mounted properly and unit was crammed. I was able to install the inlet valve but reiterated to the customer that we were not able to test any further for leaks due to the miss
RANGE AMANA AER6303MFS2 Arrived on site and inspected range F1E0 board failure.Ran diagnostics and found the code was stored.The customer advised the unit doesnt go past 400 degrees.I set the unit at 400 and unit reached 400 without any issues.-SEE ADDED NOTE-Customer was around for diagnostics and observed the unit reach 400 degrees.Job complete
DISHWASHER WHIRLPOOL WDF590SAJM0 Arrived on site for a dishwasher that wont fill. Inspected unit and work area. Placed unit in service diagnostics and found an F4 E3 (motor not running) error code. Ran the unit through an auto test and found the unit filling but not recirculating. Unit will need a pump and motor for repair. ; saved tckt
MICROWAVE WHIRLPOOL UMV1160CS9 "Arrived on site for a microwave that wont start. Inspected unit and work area. Found door strike on the door broken, not the interlock. Went to research door strike and found that part not listed in the parts breakdown. Unit shows that you have to order the complete door assembly to get those latches. Ordering door and office will need to contact customer about the reschedule date due to an out of stock part.; ordrng 1 W11282731 (door/mw)"
WASHER MAYTAG MVWX655DW2 "Arrived on site to install previously diagnosed parts. Inspected unit and work area. Customer had a load of clothes in the washer and had advised that she was told she was able to use the unit while the unit was still needing to be repaired. She has been washing clothes since our prior visit three weeks ago. Went to remove agitator and found the agitator completely seized onto the gear case. Attempted to remove with vice grips and flat head screwdrivers but was an able to get the agitator to move at all. Unit will need a complete rebuild for repair.Ordering washplate, inner basket, outer tub, filter, screws, and motor (just in case). We will turn with remaining parts. Office will need to contact customer about reschedule date due to out of stock and PSP items.; ordrng 1 W10752719 (basket) and 1 W10902814 (washplate) and 1 W11089264 (filter) and 1 W11219115 (TUB) and 1 W11497303 (MOTOR) and 1 WP8533928 (screw) and 6 WP8533953 (screw)s"
WASHER MAYTAG MVWX655DW1 Arrived on site for a washing machine that wont finish out the spin cycle. Inspected unit and work area. Customer advised that whenever they finish the cycle that the clothes are wet and it doesnt appear they went through the spin cycle. They did advise that they can place the unit in a drain and spin to finish out the clothes but it wont finish on a normal cycle. Ran the unit through several tests and found a water valve not pulling in cold water. Replaced valve and tested unit. Unit is not working as designed. Call complete.
OVEN GE RK746002AV Arrived on site and inspected 35 year old Hotpoint Single wall oven.Confirmed both bake and broiled elements were fully operational.Issue is with the main control.I photographed the bake element and broil element was also operating Needs more work Ordering research for parts availability ; ordrng 1 Researchforcontrolboard
OVEN WHIRLPOOL RBD305PRS00 Arrived on site and inspected a Whirlpool double wall oven locked and not allowing customer to open.Customer advised the malfunctioning began during the recent ice storm. She was baking chicken and power surged and locked the oven.I got the door unlocked and tested the unit and unit tested as designed.Job complete No parts needed
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "Arrived on site for refrigerator thats not making ice. Inspected unit and work area. Customer advised that they have not been able to make ice for over a week. Ran the unit through diagnostics and tested the thermistors, evaporator fan, icebox fan, ice level sensor, and finally placed unit into the icemaker error codes. Found an E2 which indicated the motor lost position. Placed unit in a harvesting cycle and found the motor would not turn. Replaced the icemaker and tested the unit again in the harvest cycle. Found the unit spun and operated as designed. Filled icemaker and unit is working as designed. Call complete."
WASHER GE WTW5300VW2 "Arrived on site for a washing machine thats not spinning out clothes all the way. Inspected unit and work area. The customer says that the unit does spin out that they seem to be wetter than they should be and shes having to run a second spin cycle in order to dry them out the way that she wants them. Ran the unit through several cycles without clothes and then a load with clothes. The unit is working as designed. With the clothes, the customer had put in two towels and jeans and a couple shirts. The towels and jeans were dry enough to put into the dryer. I did explain to them that since everything is working properly, there would be no ability to Perform repair to make it better as there is no guarantee any replaced parts would guarantee dryer clothes. I informed him that unit is working as designed and that they do not have any issues at this time will their washer."
REFRIGERATOR WHIRLPOOL WRS571CIHB01 Arrived on site for refrigerator needing a previously diagnosed freezer side by side door. After inspecting the new door for any damages I found it was perfectly intact and I installed a new door entrance for the necessary items from the old door to the new one and then reassembled I was able to test and verify that overall the freezer door is functioning as designed. Call complete
DRYER WHIRLPOOL WED8500DC4 Arrived on site for dryer needing a new previously diagnosed blower wheel due to the old one cracking. Upon arrival I was able to disassemble and reinstall the new blower wheel then reassembled and tested the unit and verified sound is no longer coming back from the unit inform customer results and confirm with them that the dryer sounds much better than It did previously unit fully functioning as designed call complete
WASHER WHIRLPOOL WFW87HEDW0 "Arrived on site and inspected front load washer F3E1 error code.I did a quick wash, then drained the unit and unit drained properly.Ran diagnostics and found no errors.Customer advised the unit throws the error code at least once a week.I replaced the water level sensor and quick washed the unit and unit tested as designed Job complete"
WASHER WHIRLPOOL WTW8000BW0 Arrived on site for washer the customer stated the little latch is broken on. Upon arrival I found that the little latch wasnt broken internally the gears had broken off of the slider that moves in and out of the lid itself to keep it latched down and I was able to replace the new lid lock assembly and Retested unit and verify that everything is functioning as designed with no leaks before during or after repair customer satisfied with results call complete
REFRIGERATOR WHIRLPOOL WRS315SNHM01 Arrived onsite for refrigerator losing cool in the FC upon arrival I found the FC= -6 RC=30 but nothing was frozen in the RC. I found the unit in the garage. I cannot recreate any failures at this time. I explained that the ambient temperature in the garage can affect the sensors in the unit and cause inconsistency in performance. (See Quick pic) I am not able to access the compressor at this time due to the unit being on a concrete platform and up against the wall. I accessed the evaporator And found the FC sensor was not positioned correctly on the suction. so I corrected but The unit is working as designed at this time. Job complete.