We serviced a
MAYTAG WASHER
Model MVW6500MBK0
Near Seguin, TX 78155
Andrey
Job Details: 05/22/2024
"Arrived on site to replace previously diagnosed drawer, replaced drawer and tested, unit is now running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ2
Near Pflugerville, TX 78660
Gerry C
Job Details: 05/22/2024
"WDT970SAKZ2 Arrived to inspect drying issues. Service test mode showed no errors and the customer was using pods and had rinse agent in the dispenser, set to the factory setting of A3. I corrected the rinse agent to A1, due to conditioned water and pre-rinsing and operated within service test mode. The unit used the expected current during all functions and specifically with the element engaged. I advised the customer of the issue with the pre-measured pods creating excessive foam, which prevents het transfer for drying and to discontinue use. Operational test good, no leaks observed during service."
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW2
Near Buda, TX 78610
Tim M
Job Details: 05/22/2024
"Arrived on site to replaced previously diagnosed parts. Replaced clutch (W10754448), slider (W10734521), and rotor (W10754161). Ran diagnostic cycle, all components are properly engaging and unit is running as designed, no leaks detected, job complete."
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS0
Near Round Rock, TX 78665
David Z
Job Details: 05/22/2024
Arrived on site to diagnose range that was not igniting. Found scorched / damaged wires on the igniter due to the wires pulling out of the molex connector. Replaced the igniter and secured with wire nuts. Verified proper operation. Parts used - 12400035.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Austin, TX 78721
James K
Job Details: 05/22/2024
"WDF520PADM9 Arrived on site for unit flashing. Upon arrival, model and serial was incorrect by 1 engineer code. Updated and corrected to ticket. Proceeded to run diagnostics and found wash motor not running. Replaced WPW10482480 pump and motor. Re tested and wash pump runs however does not pulsate. Ordering correct pump and motor W11025157. No water leaks detected at this time. Customer to reschedule May 29. Customer request to be on cancellation list; ordrng 1 W11025157 (Pump and motor)"
We serviced a
WHIRLPOOL OVEN
Model WOC54EC0HS20
Near Georgetown, TX 78633
David Z
Job Details: 05/22/2024
"Arrived on site to install previously diagnosed mag and inverter to resolve mag error. Replaced mag and inverter and tested unit. Verified proper operation, water heating. Parts used - W11578959, W11578579."
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Belton, TX 76513
Jonathan M
Job Details: 05/22/2024
"Arrived on site for a washing machine that is going off balance, and making a lot of noise. Inspected unit and work area. The customer advised that the last few washes they have run, the unit has not finished out the wash cycle and has not gone into rinse. They are having to run another rinse and spin on the unit and still clothes are coming out completely dry. I tested the suspension and found the suspension was still good. I checked the the basket and found the basket wobbling on the driveshaft, indicating a failed hub assembly. I replaced the hub assembly and ran the unit into diagnostics. I found an F0 E5 (off balance load) error code only on the machine. Around the unit to an auto test and the unit ran and operated as designed. Call complete. W10528947"
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6HS05
Near Andice, TX 78628
Miguel
Job Details: 05/22/2024
"Arrived on site with new valve and holder. Removed cover. Replaced center valve. Replaced front right orifice holder. Installed new screws and verified operation. Found back right burner keeps igniting. Verified connection. Order igniter, module ,and harness. Reset for wed am. W10594405, W11699921, W11246817; ordrng 1 WPW10475149 (Spark module) and 1 W11507531 (Igniter) and 1 W11561436 (Switch Harness)"
We serviced a
WHIRLPOOL FREEZER
Model WSZ57L18DM07
Near Briarcliff, TX 78669
Matthew
Job Details: 05/22/2024
"Arrived on site to replace damaged door. Replace door and name badge. Unit is functioning properly. Job complete. Used part number W1746792, W11178521."
We serviced a
WHIRLPOOL FREEZER
Model WRT318FZDM09
Near Pflugerville, TX 78660
Wesley
Job Details: 05/22/2024
Arrived onsite and found evap drain tube frozen. Cleared line with steamer. Unit is now operating as designed. All checks good. No parts needed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Hutto, TX 78634
Wesley
Job Details: 05/22/2024
Arrived onsite and repaired unit by replacing the freezer door and ensuring a good fit. All checks good. W11435361
We serviced a
KITCHENAID DISHWASHER
Model KDFE104KPS0
Near Spicewood, TX 78669
Matthew
Job Details: 05/22/2024
"Provided POP in warranty. Arrived onsite for unit leaving dishes dirty. Put unit in diagnostics and found no stored error codes. Ran auto test and found all components pass. Fill looks adequate, motor is running, spray arms are turning and not clogged. All mechanisms appear to be functioning. Ordering clear door, motor, arms, valve and manifold. Customer will monitor in the meantime. Office to reschedule ; ordrng 1 W11550888 (Lower spray arm) and 1 W11662109 (Manifold) and 1 W11627525 (Upper arm) and 1 W11573766 (3rd level arm) and 1 Cleardoor (Clear door) and 1 W11434044 (Inlet valve)"
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS0
Near Temple, TX 76502
Jonathan M
Job Details: 05/22/2024
"Arrived on site for a range that is burning items in the oven. Inspected unit and work area. The customer advise it after they use the oven on Easter Sunday, the unit has been completely over cooking everything that they put in there and then it errors out and will stop cooking. Around the unit to diagnostics and found an F6 E1 (oven over-temperature) error code. I tested both elements and found both them working. Per the tech sheet I replaced the control, but I also replaced the oven sensor as well just in case. I tested the unit at 350?F and found temperatures fluctuate between 405?F and 321?F, averaging a temperature of 366?F. I did advise the customer that that is a little high and did adjust the oven temperature down in calibration down 15?. I showed the customer how to do that but did advise the customer that the unit is not working and operating as designed. Call complete. W11567348 and WPW10181986."
We serviced a
WHIRLPOOL OVEN
Model WFES3030RS0
Near Canyon Lake, TX 78130
Andrey
Job Details: 05/22/2024
"Arrived on site to test unit for error, tested unit found F3E0 flashing, open or shorted sensor, inspected and found oven sensor disconnected, secured connection and tested, unit is now running as designed, job complete no parts installed"
We serviced a
JENN-AIR COOKTOP
Model JIC4536KS01
Near Jonestown, TX 78645
Maurice R
Job Details: 05/22/2024
Arrived onsite for cook not working. On inspection found that the cooktop turns on and the breaker does not trip. Called and talked with WP Tech line and found out the this unit will not heat up unless there is a metal pot or pan on the burner. Called talked with the builder and found out they changed out the breaker and it had stop tripping after the new breaker. Builder is bring an iron skillet tomorrow to test. No parts were installed.7739147503
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDHW07
Near Copperas Cove, TX 76522
Tyler
Job Details: 05/22/2024
"Arrived on site for refrigerator with broken upper rc gaskets. Upon arrival confirmed issue and found magnet strips in gaskets falling out, replaced both gaskets w11396037(2x). Found doors sealing. Call complete"
We serviced a
MAYTAG WASHER
Model MVWB755DW0
Near Liberty Hill, TX 78642
Miguel
Job Details: 05/22/2024
"Arrived on site with parts. Disassembled entries washer. Installed new tub, suspension, gear case, colder, clutch,rotor, stator, top panel, washplate, spanner nut, inner tub, housing and bolt. Recalibrated and verified operation. Call complete. All part installed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC703HPS04
Near Cedar Park, TX 78613
Maurice R
Job Details: 05/22/2024
"Arrived onsite for water not dispensing. On inspection the ice maker was working, gain access to water reservoir and found it frozen. I used some of the perma gum that was installed last year to seal the side of the rc evap cover where the cold air was leaking out to stop the reservoir from freezing. No water leaks were detected during service and no parts were installed. I used the heat gun to defrost the reservoir to get the water working."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Canyon Lake, TX 78133
Andrew
Job Details: 05/22/2024
Arrived on site to test unit for no cool. Found evap completely frosted over restricting air flow. Needing defrost heater assembly. Also recommend filling gap between liner and cabinet with silicone. No parts replaced at this time. Office to reschedule. 9023732999; ordrng 1 W11650662 (Defrost heater) and 2 WPW10384183 (Thermistor)s and 2 W10841140 (Silicone)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM12
Near Georgetown, TX 78626
Sterling
Job Details: 05/22/2024
On arrival verified complaint of brass fitting broken off water line in fridge. Unable to get access to unit as maintenance key did not work for the lock. Unable to verify mod Ser. Verified issue via photo from maintenance. Ordering 1x W11162040 reschedule for 5/29; ordrng 1 W11162040 (Water line inlet)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ1
Near Pflugerville, TX 78660
Scott
Job Details: 05/21/2024
Arrived on site for loose handle . Tightened down handle set screws . Handle is succure. No other issues found . No water leaks detected.no parts installed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Austin, TX 78732
Ryan B
Job Details: 05/21/2024
"Arrived on site to inspect unit for rattling noise when fridge door is open. Upon arrival could hear damper control opening, customer stated that is the noise but is usually louder. Replaced damper control, tested unit, unit is running as intended. No leaks present at this time. Job complete. USED WPW10479155"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Waco, TX 76712
Jonathan M
Job Details: 05/21/2024
"Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the gear case, slider, clutch, stater, rotor, screws, control, and user interface. I attempted to program the new control and user interface with the model and serial information, and gave both Controls 5 to 7 minutes apiece to try to update the information over to the new boards. I found that the model and serial information would not transfer over to the new control or user interface. I attempted to try to update those controls and found nothing was working. I called Whirlpool Techline and spoke to Robert SR# 7739140115. He advised that the model and serial information should have transferred over and he did not know what would be causing this issue. He said not to make any further repairs at this time and that he would send this to review. He advised that whirlpool would be in contact with my cell for the customer depending on the next steps. Call complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAYM5
Near Leander, TX 78641
Wesley
Job Details: 05/21/2024
Arrived onsite and found unit operating with failed rear stop on the upper right rail. Repaired stop to prevent rack from coming out of place. All checks good.
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near Harker Heights, TX 76548
Tyler
Job Details: 05/21/2024
Arrived on site for walloven went damaged upper door. Upon arrival confirmed issue and replaced door glass w11600222. Found unit working as designed. Call complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF332PAMS0
Near Austin, TX 78753
James K
Job Details: 05/21/2024
"WDF332PAMS0 Arrived on site for unit not cleaning. Upon arrival, inspected spray arm nozzles and filter for any debris. Upon inspection, minimal to no debris as found in the filter and spray arm nozzle not clogged. Ran diagnostics and all components working normally. Advised to use rinse aid (handed sample to maintenance manager). No leaks found at this time. No parts replaced"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Seguin, TX 78155
Andrey
Job Details: 05/21/2024
"Arrived on site to test unit for latch not unlocking, tested unit found tub full of water, attempted to activate drain pump but pump is humming but not eliminating water, removed water from unit replaced drain pump and tested wash plate is not disengaging from basket, inspected and found split slider, replaced and tested unit is now running as designed no leaks detected job complete installed W11396717, W10734521"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ03
Near Austin, TX 78728
Matthew
Job Details: 05/21/2024
Arrived on site for unit having erratic temperature fluctuations in the fresh food compartment. There were no signs or indications of freezer rail failure or gaps in the seal. Per customer the issue is only in the fresh food section where temperatures are ranging from 40-50 degrees. Todays visit shows 40 degrees. Ordering RC evap harness and also replacing UI and control. Set to return Monday the 27th. Returning tech to run test #4 to insure good frost pattern on evaporator. ; ordrng 1 W11087438 (Evaporator harness assembly)
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near Georgetown, TX 78633
Lou
Job Details: 05/21/2024
"Arrived on site or inspect wall oven not heating. Upon further inspection, I found the display blank and the panel not responding. I found the GFCI breaker tripped and I cycled power to the unit. I was able to get the unit into diagnostics, but due to the control panel not responding properly and jumping from screen to screen, I was unable to check for error codes. Customer has the unit connected to WiFi through the app on their phone and even trying to control the unit from their phone, the unit failed. I am ordering the control panel and CNOTE-SCHEDULE WITH TICKET #413836 and scheduled return service for 05/27/24. Unit left turned off at the breaker for safety. ; schdld next appmnt for 5/27 MON !"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Austin, TX 78750
Matthew
Job Details: 05/21/2024
Arrived onsite for unit making noise from agitating to spin. Disassembled and found cam grinding. Replaced cam and actuator. Ran 3 test and no noise at this time. Job complete. Job complete. Used w10721967 and w11481722.
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC0
Near Copperas Cove, TX 76522
Tyler
Job Details: 05/21/2024
Arrived on site for washer not turning on. Upon arrival found ui control failure w10838672(console). Replaced it and found power and functionality restored with no leaks during tests. Call complete
We serviced a
KITCHENAID ICE MACHINE
Model KUIX535HPS01
Near Kingsland, TX 78639
Miguel
Job Details: 05/21/2024
"Arrived on site for icemaker not working right. Found icemachine working properly. Ice will,always be wet in machine. Slope is caused by open drain and ice sitting idle when gone. Called Techline. File #7739139653. Unit is operating as designed. Call complete. No parts . Refer to customer service"
We serviced a
MAYTAG DRYER
Model MED7230HC3
Near Austin, TX 78748
Tim M
Job Details: 05/21/2024
"Arrived on site to test unit for check vent message. Tested unit, found unit has poor air flow. Advised customer to clean vent and replace vent hose that has been smashed. Also explained to customer how each cycle works and how to make sure clothes get dry properly. Unit is running as designed, no parts installed, job complete."
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS20
Near Georgetown, TX 78633
Lou
Job Details: 05/21/2024
"Arrived on site to inspect wall oven/microwave combo unit error codes. Upon further inspection, I placed the unit in diagnostics and checked error codes and found F1E6-failed magnetron. I cleared the code and cycled power and tested the microwave and found the unit is not heating. I pulled the unit out from the cabinets and gained access to the magnetron and inverter board. I removed and replaced the inverter board and magnetron and retested and unit is operating as designed. I reassembled the u;it and put it back in its space and retested and it continues to operate as designed. Job completed. W11578959. W11578579"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS10
Near Austin, TX 78759
Leonardo
Job Details: 05/21/2024
Arrived on site to test unit for door not closing. Test unit and found upper and lower switch holder in the close position not allowing the door to close. Secured them to the open position test unit and un it test good job complete. No parts used.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HW09
Near Leander, TX 78641
Maurice R
Job Details: 05/21/2024
Arrived onsite for MW making a noise. On inspection I could hear a noise when the MW first and when it ends the noise appears. On further the vent flap was scraping the plume when it open and when it closed. The plume needs to be a little bigger for the new MW. The MW is operating as designed and no parts were installed.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0MW0
Near Leander, TX 78641
Maurice R
Job Details: 05/21/2024
Arrived onsite for range with a gas smell. On inspection found no gas smell. Talking with the customer she said the unit is brand new and the first time she was using it when she smelled the gas smell. I asked if she was using the cooktop or the oven she said oven. Information her that she was probably smelling the oils from the manufacturer when the are milling the metal and it takes a few use to get rid of the smell. I did not smell any gas at all during the service. She said that she has not smelled the gas for a few days. Then she pointed out that one of the grates were cracked. Ordering grates. No parts were installed. SR 7739141164.; ordrng 1 W11603169 (Grates)
We serviced a
JENN-AIR MICROWAVE
Model JMC2430LL00
Near Leander, TX 78641
Wesley
Job Details: 05/21/2024
"Arrived onsite and replaced the microwave door for cosmetic damage. Unit is now operating as designed. All checks good. W11602618, W1170312"
We serviced a
KITCHENAID DISHWASHER
Model KDTE234GPS0
Near Georgetown, TX 78626
Gerry C
Job Details: 05/21/2024
"KDTE234GPS0 Arrived to inspect plastic melted to heater. I found and verified the issue and the heater will need to be replaced upon return. The sump diverter had been leaking and there were signs of recent water leaking through the diverter and into the floor. The manifold for the middle spray arm failed, having the check valve assembly at the back of the manifold broken loose and allowing water to flow around the assembly, causing washability issues. No leaks of the water supply observed during service. ; ordrng 1 W11665769 (Sump Assy) and 1 WPW10340542 (Manifold)"
We serviced a
KITCHENAID ICE MACHINE
Model KUID508HPS01
Near West Lake Hills, TX 78746
Luis
Job Details: 05/21/2024
"Arrived on site for unit not powering on. Diagnosed a defective drain pump,replaced pump ran water through unit,water drained correctly checked connections no leaks. Used w11539855"
We serviced a
MAYTAG WASHER
Model MVWB835DW0
Near San Marcos, TX 78666
Andrew
Job Details: 05/21/2024
"Arrived on site and replaced gearcase(W11393685), slider(W10734521), clutch(W10754448), rotor(W10754161), stator(w10754158) and wash plate(W10902814). Had to cut off rotor to remove stator and clutch mounting screws. Had to break wash plate off and cut off was center wash plate coupling with grinder. Completed diagnostics with no issues. Advised customer water tray washer is sitting in has a big hole cut out from center and is useless. May have been cut out by contractor. Recommended having tray be replaced to prevent damage to home in case unit leaks. No leaks detected at this time. Unit currently working as designed. Job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW4957PW0
Near Seguin, TX 78155
Andrey
Job Details: 05/21/2024
"Arrived on site to test unit for not draining, tested unit found motor pulley failed causing belt to get shredded damaging CAM, will need to replace motor, cam and belt, ordered parts rescheduled for 5/29 no parts installed ; ordrng 1 W11686050 (Motor) and 1 W10721967 (Cam) and 1 W11239857 (Belt) and 1 W11481722 (Shift actuator)"
We serviced a
AMANA RANGE
Model AGR6603SFB8
Near Killeen, TX 76541
Tyler
Job Details: 05/21/2024
Arrived on site for range needing previously diagnosed dsi module. Upon arrival reconfirmed issue and installed part. Tested unit and found oven heating as designed with no gas leaks. Call complete
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502EPA05
Near Waco, TX 76712
Jonathan M
Job Details: 05/21/2024
"Arrived on site for a refrigerator that has a bottom drawer that is seemingly dragging a little bit. Inspected unit and work area. The customer advise that he knew it might be normal, but just wanted to check on the freezer drawer to make sure that it was sliding in and out properly. I did confirm the slot Drawer was sliding in and out properly and did explain that part of what he may be hearing is due to the excess weight of the door since they have a wooden cabinet panel on the front. The drawer was sliding in and out freely and I did explain that that is normal operation on this unit. No parts were replaced. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM14
Near Hutto, TX 78634
Chase
Job Details: 05/21/2024
WRF736SDAM Arrived on site to check refrigerator for loud noise and no cool issue. Upon arrival unit has been unplugged for several days. Plugged refrigerator in and observed good heat transfer from suction and discharge lines. The drain pan was overflowing with water. Determined there had been a defrost issue. Got defrost thermostat to sub freezing temp and forced defrost. Heater and bi-metal are good. Replaced faulty main control. All checks good after repairs. Job complete.
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Austin, TX 78753
James K
Job Details: 05/21/2024
"MVW5430MW0 Arrived on site for unit not starting. Upon arrival, customer stated when starting unit, a click is present, however, coming back to the unit an hour later, the clothes are still dry. Proceeded to test unit and enter diagnostics. No error codes present. Overall diagnostic checkup passed. Advised customer the operations of then unit and detergent use. Instructed customer if issue happens again, take a short video recording for documentation. No water leaks detected at this time. No parts replaced"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ4
Near Austin, TX 78717
Wesley
Job Details: 05/21/2024
Arrived onsite and found unit operating with failed washarm which had fallen off and melted. Ordering washarm to repair. No parts used.; ordrng 1 WPW10491331 (Wash arm)
We serviced a
WHIRLPOOL OVEN
Model WFG505M0MS0
Near Kyle, TX 78640
Leonardo
Job Details: 05/21/2024
Arrived on site to test unit for cabinets around oven getting hot. Test unit no heat is escaping just heat from the vents and glass being release. Job complete. No parts used.
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Austin, TX 78758
Matthew
Job Details: 05/21/2024
"Arrived onsite to replace failed parts. Replaced lid, hinges , pins and screws. Tested and unit is now functioning properly. Job completed. Used w11399226, w11401116, w11404293 (2), wp8572974, wp8563965 and w11259006."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHV0
Near Liberty Hill, TX 78642
Maurice R
Job Details: 05/21/2024
"Arrived onsite for previously diagnosed parts. Installed the lower spray arm and the customer showed me that the clip on the middle rack was missing. Ordering the clip.; ordrng 1 WP8565925 (Stop, rack)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS09
Near Austin, TX 78750
Matthew
Job Details: 05/21/2024
"Arrived on site for unit, forming ice in the freezer section. On arrival inspected and found ice forming on the bottom of the freezer cabinet where the gasket and liner meet. Used a flashlight to shine light in the unit with the door closed and found about an 8 inch gap where the gasket was not Forming to the liner. It was exactly in the vicinity of the ice formation. Used heat gun to fluff gasket to create a good seal. Use light once again and found no air gaps. Unit is functioning properly. Job complete."
We serviced a
KITCHENAID COOKTOP
Model KCED600GBL01
Near Austin, TX 78739
Ryan B
Job Details: 05/21/2024
Arrived on site to inspect unit for ka gasket being broken between top and counter. Upon closer inspection found tape missing and frame separated from cooktop used tape but unit still separated. Ordering cooktop and will return. USED WP8286642; ordrng 1 W11051484 (Cooktop)
We serviced a
JENN-AIR RANGE
Model JDS1450ML0
Near Austin, TX 78737
Leonardo
Job Details: 05/21/2024
Arrived on site to test unit for drawer falling on right side. Test unit and found glide had come of the unit. Office to reschedule with customer to return with parts. ; O-emld tckt
We serviced a
MAYTAG WASHER
Model MHW8630HW4
Near Manor, TX 78653
James K
Job Details: 05/21/2024
"MHW8630HW4 Arrived on site for unit not dispensing detergent. Upon arrival, tested dispenser motor and found motor not pump adequent amount of detergent. Replaced drawer housing. Retested while top of unit expose and observed cleared water tubing having detergent movement into the tub. Advised customer on detergent level settings and try different settings per full size load. No leaks detected at this time. Unit is functioning as designed. W11524106 drawer"
We serviced a
MAYTAG WASHER
Model MHW5630MBK0
Near Austin, TX 78721
Paul
Job Details: 05/21/2024
Arrived onsite for a washer to replace the previous diagnosed parts. I confirmed the drain pump was the issue and I replaced the pump. I tested the machine and found it working as designed. I moved the stacked unit back in place and tested the washer and dryer. Both are working as designed. There were no water leaks present at the time of service. Call complete. INSTALLED W11458345 PUMP.
We serviced a
WHIRLPOOL WASHER
Model WTW6157PB0
Near Austin, TX 78741
Tim M
Job Details: 05/21/2024
"Arrived on site to test unit for leak. Unit is not hooked up to water and is missing a pump to tub hose. Ran diagnostic cycle, valves energized, pump energized, unit agitated and spun properly. Advised manager to order tub to pump hose and connect unit to water to test if the cause of the leak was the missing hose. Unit is running as designed, no parts installed, job complete."
We serviced a
KITCHENAID OVEN
Model KOSE500ESS20
Near Leander, TX 78641
Maurice R
Job Details: 05/21/2024
"Arrived onsite for oven with error F9E0. On inspection I pulled the outlet cover off to make sure it was wired right, it was correct. I installed a new control board into the unit and tested unit to 300?. The oven is operating as designed. W11448962"
We serviced a
KITCHENAID RANGE
Model KFDC500JSS01
Near Austin, TX 78751
Leonardo
Job Details: 05/21/2024
Arrived on site to replace kickplate clips. Replaced both clips test unit and unit test good job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Buda, TX 78610
Tim M
Job Details: 05/21/2024
"Arrived on site to test unit for valve not shutting off. Inspected valve and found hot water side completely packed with sediment and hard water buildup. Replaced valve (W11513255) and tested, unit is now running as designed, no leaks detected, job complete."
We serviced a
WHIRLPOOL ICE MACHINE
Model JUIFN15HX01
Near Woodway, TX 76712
Sterling
Job Details: 05/21/2024
"On arrival verified complaint of not working. Visual inspection found grid cutter physically broken. End of wire looks damaged by heat not physical strike, ran diag test and found water level sensor has failed. Will need to replace on return ordering 1x grid cutter. spoke to butch at TL 7739135973 to document multiple grid cutter failures. Unit will need grid cutter and recirc pump on return. Reschedule for 5/27 no parts installed ; ordrng 1 W10919199 (Grid cutter)"
We serviced a
MAYTAG DRYER
Model MED6500MBK0
Near New Braunfels, TX 78130
Andrew
Job Details: 05/21/2024
Arrived on site to test unit for no power. Found breaker was tripped. Reset breaker and tested unit. Unit now working as designed. Advised homeowner to have contractor replace faulty breaker. No parts replaced at this time. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM13
Near Georgetown, TX 78633
Lou
Job Details: 05/21/2024
"Arrived on site to inspect refrigerator freezer frosting up and making a loud noise. Upon further inspection, I tested temps in the FC=16 degrees. When I placed the unit in diagnostics, I found the UI missing digits. I forced a defrost on the unit in test 38 and disassembled the FC section and found the FC drawer brackets broken and ice/frost on the evap cover. Removed the ice/frost debris and removed the evap cover and found ice across the top of the evaporator (photos). I found the evap motor engulfed in ice and removed the ice from around the fan blades. I found the defrost element not heating due to a burnout on the right side of the element. I placed the unit back into diagnostics and tested the fan in test 3 and the fan motor failed to come on. I tapped on the fan motor and it would intermittently turn on. Also found the right RC door gasket torn; the ice bin door gasket badly crimped; and the ice maker housing fascia gate warped and would not open/close. When the unit went out of defrost mode, I found the evap producing a good frost pattern. I am ordering the UI, HV control, evap fan motor blades, FC bracket set, ice maker housing fascia, ice bin door, fill tube heater, right RC door gasket and CNOTE-2HR JOB. Also ordering a CNOTE-AUTHORIZATION FOR PARTS. Office to schedule return service and no water leaks observed during service.; ordrng 1 W11668671 (Bracket set) and 1 W10864261 (UI) and 1 W11637688 (Fascia) and 1 W10407212 (Right RC door gasket) and 1 WP67006337 (Fan blade) and 1 WPW10589838 (HV control) and 1 CNOTE (2HR JOB) and 1 W11171728 (Ice bin door) and 1 WPW10554299 (Fill tube heater) and 1 CNOTE (AUTHORIZATION FOR PARTS)"
We serviced a
AMANA WASHER
Model NTW4519JW2
Near Temple, TX 76502
Sterling
Job Details: 05/21/2024
On arrival Verified complaint of noise in agitate and water constantly dripping into unit. Verified water pressure is good and replaced water valve assy. Ran diag test and found all components are opertional but does have a knock during agitate. Replaced gearcase and unit no long makes knocking sound. Calibrated unit and verified unit is now functioning correctly. Job complete no leaks detected during service. Installed w11454372 and w11038689
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM06
Near Cedar Park, TX 78613
Wesley
Job Details: 05/21/2024
Arrived onsite and installed the heater assembly. All checks good. Advised customer on repair. W11650661
We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near Buda, TX 78610
Tim M
Job Details: 05/21/2024
"Arrived on site to test unit for not tumbling. Unit is receiving proper voltage, tested sensors found thermal fuse reading open. Replaced thermal fuse (WP3392519) and tested, unit is now tumbling and heating. Vent test is showing good airflow. Unit is running as designed, job complete."
We serviced a
WHIRLPOOL OVEN
Model WFG320M0BB0
Near New Braunfels, TX 78130
Andrew
Job Details: 05/21/2024
Arrived on site and replaced previously diagnosed outer door(WPW10535776). Unit now working as designed. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ10
Near Austin, TX 78748
Luis
Job Details: 05/21/2024
"Arrived on site. Replaced defective evap fan motor,main control and right side fresh food gasket checked powered unit on ran diagnostics fan powering on,checked door seal good. Used w10830274,w11661931,w11556912"
We serviced a
WHIRLPOOL WASHER
Model WFW72HEDW0
Near Killeen, TX 76549
Tyler
Job Details: 05/21/2024
"Arrived on site for washer not turning on. Upon arrival confirm3d failure and found 130vac going to main control, but control wasnt sending 5vdc to ui control. Replaced control w11031829. Tested unit and found no leaks and washer working as designed. Call complete"
We serviced a
JENN-AIR REFRIGERATOR
Model JBRFR30IGX10
Near Austin, TX 78727
Luis
Job Details: 05/21/2024
"Arrived on site for breaker tripping. Reset breaker unit powered on after about 45 sec breaker tripped,reset breaker ran diagnostics,ran compressor to ramp to high speed passed,ran fan test passed,evap thermistor reading open,ran heater breaker immediately tripped ordering a new harness that includes thermistor and heater,informed customer heater is on a factory back order. No parts used. ; ordrng 1 W11646154 (Heater) and 1 W11642297 (Harness)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Austin, TX 78745
Luis
Job Details: 05/21/2024
"Unit 1. Arrived on site. Replaced defective fresh food door,checked door seal good. Used lw11091610,w11223753"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM02
Near Temple, TX 76501
Tyler
Job Details: 05/21/2024
"Arrived on site for refrigerator needing sealed system repair. Upon arrival found that cooling issue was caused from bad start device and cap and compressor kicking on and off. Cooled down compressor to a safe temp and replaced cap wpw10662129, and start device wpw10194431. Found steady amp draw of 1.2 and evap coil evenly frosting over, informed customer to give unit 24 hrs to stabilize temps. Call complete"
We serviced a
AMANA MICROWAVE
Model AMV2307PFS07
Near Seguin, TX 78155
Andrey
Job Details: 05/21/2024
"Arrived on site to test unit for not heating, customer stated that after the last service it heated for couple of times but stopped, inspected door switches and found some have burnt contacts, replaced upper and lower switches and tested, unit is now heating, and running as designed job complete installed W11551761, W11551558"
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ1
Near Belton, TX 76513
Gerry C
Job Details: 05/21/2024
"CAE2745FQ1 Arrived to inspect non-operation. The machine had no indicator lights that would illuminate and would only start filling in the cool position, regardless of selection. Attempted service test mode entry failed and there were still no indicators lit. I removed and replaced the control and was able to then enter service test mode and calibrate. All functions were present within automatic and manual tests. No leaks observed during service."
We serviced a
KITCHENAID COMPACTOR
Model KTTS505ESS2
Near Salado, TX 76571
Gerry C
Job Details: 05/21/2024
KTTS505ESS0 Arrived to inspect door falling off. The factory spot welds were all insufficient and were not fully bonded. I temporarily fastened the front to the container and the customer is aware of the temporary nature of the repair. Office to order part and contact the customer to arrange return service. ; ordrng 1 WPW10451276 (Container)
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Waco, TX 76710
Jonathan M
Job Details: 05/21/2024
"Arrived on site for a washing machine that is still leaking. Inspected unit and work area. The customer showed me several photos of paper towels that she was using to clean up the water off of her floor. She advised that it only seems to leak a couple drops to a full cop depending on the low type. She advised that both your loads like sheets and towels seem to leak a lot more than clothes, and that there are certain cycles with clothes that never leak. I tested the unit and manual diagnostics and filled the tub in basket up 3/4 of the way with water. I ran it through manual agitation, drain, and spin. I called Whirlpool Techline and spoke to Rob SR# 7738946778. He advised to run a quick wash with towels, and that if it did not leak, there would be nothing wrong with the unit and an issue with the customer loading. We ran. I said of towels through a quick wash cycle and at the end of the cycle, I found water droplets on the outside of the tub on the front side. it appear to be leaking from the tub ring. I called whirlpool tech line back and spoke to Nate (same SR#). He advised that because the tub ring had already been replaced, he would probably replace both the top ring, and the tub itself. Ordering parts in the office will need to contact the customer about a return date due to an out of stock and PSP item. Please schedule service for two hours. No parts were installed.; ordrng 1 W11550886 (Tub Ring) and 1 W10371566 (Tub) and 1 W10528947 (Hub) and 1 W11217817 (Suspension) and 1 W10721967 (Cam)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM12
Near Manor, TX 78653
James K
Job Details: 05/21/2024
"WRS315SDHM12 Arrived on site for scratched doors. Confirmed with the builder both RC and FC doors had scratches. Replaced both doors. Unit was in a garage in a vacant home. No water line or electrical connected. W11223753 name plate, LW11258441 FC door, LW11258450 RC door"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS10
Near Austin, TX 78758
Leonardo
Job Details: 05/21/2024
Arrived on site to test unit for no power. Test unit and found bad fuse. Checked all switches and switches test good. Replaced fuse test unit and with door open fuse shorted right away as soon as you plugged it in. Found bad filter board. Ordering new filter board office to reschedule ; ordrng 1 W10422269 (Filter board) and 1 W11707984 (Fuse)
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Waco, TX 76712
Jonathan M
Job Details: 05/21/2024
"Arrived on site for a washing machine that is flashing a low flow. Error code. Inspected unit and work area. Around the unit three diagnostics and found an F0 E3 (overload) and F8 E1 (low/no water detected during the full) error codes. I tested the valves individually and found poor water supply coming through the washer. I went ahead and replaced the valves and tested the unit. I did find better water flow, but still found reduced water flow coming to the unit. The customer explained that ever since they built up the neighborhood, their water supply pressure has seemingly dropped. I did advise the customer that if they continue to have issues, they may need to have the city come look at their water pressure coming to the house. I did find the unit was working. An operating as designed. Call complete. W11172234."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near New Braunfels, TX 78130
Andrew
Job Details: 05/21/2024
Arrived on site to test unit for not drying properly. Found heating element was shorted out. Replaced faulty element(W10518394). Unit now working as designed. No leaks detected. Job complete.
We serviced a
JENN-AIR REFRIGERATOR
Model JBSS48E22L00
Near Lakeway, TX 78734
Ryan B
Job Details: 05/21/2024
"Arrived on site to inspect unit for not producing ice. Upon closer inspection customer stated unit isnt making ice and not dispensing water. Could hear valve opening and closing and unit occasionally let out a little bit of water. I thawed reservoir had no affect. Swapped valve no change, ordering spicket assembly and motor and will return. Office to reschedule. USED WPW10279866; ordrng 1 W11649219 (Assembly spicket) and 1 WPW10546285 (Motor)"
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS20
Near Austin, TX 78737
Ryan B
Job Details: 05/21/2024
"Arrived on site to inspect unit for improper temperature. Upon arrival customer stated home inspector found issue, customer only notices issue baking. Informed customer that unit gets 50 degrees hotter at preheat so it is best to wait 10 minutes after preheat to start baking. Checked average cavity temperature upper oven within range, lower unit within range. Job complete. NO PARTS USED"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF341PAPB2
Near Austin, TX 78702
Tim M
Job Details: 05/21/2024
"Arrived on site to test unit for not washing dishes. Tested unit found wash motor not engaging. Replaced wash motor assembly (W11613479) and tested unit, unit is now running as designed, no leaks detected, job complete."
We serviced a
KITCHENAID COOKTOP
Model KCGS550ESS05
Near Cedar Park, TX 78613
Wesley
Job Details: 05/21/2024
Arrived onsite and tested unit for center burner causing gas leak. Replaced burner head and explained design and the center burner igniting the outer ring and needing to be careful not to leave the burner in an over gassed position of ignition which is more likely to cause popping and excessive bleed off of unburned gas. All checks good. Advised customer on findings and repair. W10836409
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL03
Near Austin, TX 78723
Matthew
Job Details: 05/21/2024
"Arrived on site for unit leaking water from water dispenser after use. Spoke to customer and customer stated that after using the dispenser at times the paddle wheel stick and will allow water to continue to flow onto the floor. Ran test to ensure door shoot was sealing properly by using water test and unit did hold. Ordering dispenser paddle, spring and switch mechanism . Office to reschedule. No parts replaced on this visit ; ordrng 1 W11679631 (Water paddle) and 1 W10672578 (Water paddle spring) and 1 W11087492 (Paddle limit switch)"
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Manor, TX 78653
James K
Job Details: 05/21/2024
"WTW4855HW3 Arrived on site for unit making grinding noise. Upon diagnostic test, as unit transitions from pulsate to spin, the grinding noise became present. No error codes stored. Proceeded to replace splutch assembly. Re tested and now unit is functioning as designed. No water leaks present at this time. W10721967 splutch"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Salado, TX 76571
Gerry C
Job Details: 05/21/2024
KRFF507HPS04 Arrived to install previously diagnosed and ordered part. I replaced the ice maker and found the issue resolved and determined it was within the original ice maker. No leaks observed during service.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS06
Near Georgetown, TX 78633
Lou
Job Details: 05/21/2024
"Arrived on site to inspect refrigerator ice dispenser not working. Upon further inspection, I found the unit making good ice as the bin is full. I tested the dispenser and the motor came on and I could hear the auger moving, but no ice was coming out of the chute. I found the ice door is not opening. I removed the ice bin and found the chute full of ice. I forced the ice out of the chute and the ice door opened, but when it was to close, it remained open. Also found the right RC door gasket is badly torn. I am ordering the right RC door gasket and ice door assembly and scheduled return service for 05/28/24. Placed a rag in the ice chute to prevent airflow coming in through the ice door opening and melting the ice. No water leaks observed during service.; ordrng 1 W10917313 (Right RC door gasket) and 1 W11189145 (Ice door assembly)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Leander, TX 78641
Maurice R
Job Details: 05/21/2024
"Arrest onsite for refrigerator not dispensing ice. On inspection I found the ice bin had a clump of ice frozen to the bottom of the bin. I melted the ice off. Then I noticed that there was lumps of ice in the ice bin I pulled them and threw them away. I inspected the ice bin door and there is an air gap at the top on both sides. Odering a new door and a gasket. The ice on the bottom look like it was from the ice cubes melting an melting down to the auger motor and refreeze. Some of the ice cubes were smaller than the fresh ice cubes, they look like they have melted down. No parts were installed. ; ordrng 1 W11399564 (Ice bin door) and 1 W11625019 (Ice bin gasket)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Round Rock, TX 78664
Scott
Job Details: 05/21/2024
Arrived on site for fridge making a lot of noise from freezer side . Ran diagnostics couldnt duplicate noise . Ran harvest test and ice maker is making loud creaky noise when flexing . Replaced ice maker W11284458. Unit is sounding normal. No water leaks detected at time of service. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAMS0
Near Round Rock, TX 78665
Scott
Job Details: 05/21/2024
"Arrived on site for dishwasher not draining . Found debris in drain hose check valve . Removed obstruction. Ran diagnostics wash cycle twice . Unit didnt drain completely, still something stuck in drain hose . No error codes . No parts installed . Ordering drain tubes set return 5/27. No water leaks ; ordrng 1 W10545278 (Drain tube with check) and 1 8269144 (Drain tube)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Jarrell, TX 76537
Gerry C
Job Details: 05/21/2024
"WRX735SDHZ07 Arrived to install replacement sealed system. Verifying the compressor failure, I evacuated the system, noting what appeared to be a full charge and then replaced the compressor, installing a dye drier and service port. Vacuuming below 370 microns and then monitoring and seeing no loss, I charged with the MFG calculated refrigerant charge. The unit resumed cooling and all functions were present. No leaks observed during service."
We serviced a
WHIRLPOOL DRYER
Model WED5605MW0
Near Lorena, TX 76655
Sterling
Job Details: 05/21/2024
"On arrival verified complaint of unit not drying correctly. Ran vent test and nut failed. Ran temp check and temps are over 200. Temps are correct. Unit is working as designed. Recommend customer get a vent cleaning service, job complete no parts installed"
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Pflugerville, TX 78660
Scott
Job Details: 05/21/2024
Arrived on site for dryer not drying properly. Ran temp checks . Temps are running and cycling properly. Found standing water in exterior vent tube . Recommend maintenance clean out vent to outside . No other issues found . Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW4950HW3
Near Pflugerville, TX 78660
Scott
Job Details: 05/21/2024
Arrived on site for washer not agitating or spinning .unit is just humming . Replaced cap and retested unit is still humming . Found wire harness damaged . Ordered lower harness and another cap if needed .set 5/27 . If possible a sooner return date if any cancellations.; ordrng 1 W11665968 (Lower harness) and 1 W11428524 (Cap)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ09
Near Maxwell, TX 78656
Andrey
Job Details: 05/21/2024
"Arrived on site to replace previously diagnosed filter board, replaced filter board, noticed that interlock switches where charred, replaced lower and upper switches as well, tested unit, unit is now running as designed job complete, installed W11551761, W11551558, WPW10531156"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBB05
Near Austin, TX 78759
Luis
Job Details: 05/21/2024
"Arrived on site for fresh food not cooling and no lights. Freezer cold,fan not running no lights in both sections,removed light housings,voltage good at freezer and fresh food led modules,replaced 3 led modules,found no voltage at fan,replaced control,fan still not running checked voltage good replaced defective fan unit now working as designed. Used 3 W11602886,w11524469,wpw10128551; used 3 W11602886 ( Led module) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFC42FTS04
Near Belton, TX 76513
Gerry C
Job Details: 05/21/2024
"KBFC42FTS04 Arrived to install parts. I found the issue with the slides had resolved, as the prior ice within them had been removed via natural processes and time. The cause of the ice formation was the kick plate that was missing, had been put up behind the upper cover at some point. The kick plate had fallen into the RC door closer areas on both sides, causing the RC doors to not close fully and as designed. When I removed the kick plate, the issue was resolved and the doors operated as designed, with a significantly better seal. The FC upper drawer was also not set correctly and after correcting, the FC door shut fully. No additional charge and no leaks observed during service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ04
Near Killeen, TX 76542
Tyler
Job Details: 05/21/2024
Arrived on site for refrigerator not making ice. Upon arrival found bucket empty. Found not clogged lines. Found ice maker could harvest and fill and informed customer to give unit3 days to fill bucket. Call complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Canyon Lake, TX 78132
Andrew
Job Details: 05/21/2024
Arrived on site to test unit for dispensing on its own. Replaced dispenser UI(W11574766). Advised customer to monitor. If issue persists recommend control replacement.
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Georgetown, TX 78633
Lou
Job Details: 05/21/2024
"Arrived on site to inspect dishwasher not heating. Upon further inspection, I found water drops inside the tub and on the dishes. I found the customer is not using rinse aid (photo). Customer reported that the upper spray arm has fallen off. I placed the unit in diagnostics showing no error codes and tested. Unit is operating as designed. I was unable to duplicate the issue of the spray arm falling off. While testing, I placed my multimeter in the main harness black wire and tested amp draw to the components and found the element getting 7-9amps as designed. I made recommendations for use and care, as well as, detergent and rinse aid use. I am ordering the upper spray arm manifold per service pointer #W11723599 and CNOTE-SCHEDULE SITH TICKET #413835 and scheduled return service for 05/27/24. No water leaks observed during service.; ordrng 1 W11545334 (Upper spray arm manifold)"