Man of the House
Ronald - Austin, TX
I am glad the problem was found.
Andre - Lakeway, TX
Fixed it right the first time
Anne - Austin, TX
Was able to schedule service quickly. Arrived on time and fixed problem right away. No complaints
Stephanie - Austin, TX
Brian - Round Rock, TX
Appliance Express is very attentive and fixed my Whirlpool refrigerator the first time they showed up, no wait for ordering parts.
Washer Error Code
Susan - Austin, TX
On time, professional, great expertise,- ran full diagnostics and fixed the problem
Quick, Professional Service
Marcus - Bastrop, TX
Sami - Austin, TX
Elizabeth - Round Rock, TX
Norton - Lakeway, TX
Brandon was efficient, courteous and professional. He quickly determined what the problem was and rapidly corrected it. Please inform Lowes that Appliance Express is far superior to any other company they have worked with to deal with warranty issues.
Great service and a good guy
Debra - Georgetown, TX
Debbie and Terry - Pflugerville, TX
William - Waco, TX
The workers who have come into the home have been great!
Not meeting expectations
Karsten - Austin, TX
They did not address all of the issues filed in the warranty claim and the service technician used our bathroom and stunk up the whole first floor of our house! Called to get the remaining item fixed and was instructed that I have to submit a new claim. Should be with you’ll to resolve since you didn’t fulfill the original warranty claim...not the customer.
Self clean malfunctioned
Samuel - Lakeway, TX
Jacob was very professional at his job. I asked him several questions and he took the time to let me know what he was doing
Rusty - New Braunfels, TX
Nathan - Austin, TX
Noah is a great technician
Denise - New Braunfels, TX
Great Service, super helpful!
Jose - Pflugerville, TX
Kevin - Georgetown, TX
Robert - Lampasas, TX
Alvin was great. He was professional, courteous and knowledgeable about our appliance.
Great service. Very professional and friendly.
Susan - Austin, TX
David is smart, professional, courteous and friendly.
Emil - Georgetown, TX
Quick Professional Service
Arjun - Austin, TX
Definitely Recommend them, I was still on warranty coverage period so the service was covered by warranty.
Gordon - Cedar Creek, TX
Prompt knowledgeable Andy is an asset to Appliance Express.
Citadel - Austin, TX
Stacie - Liberty Hill, TX
Vivian - Lakeway, TX
Professional/courteous and very informative! On Pricing below...we are still under warranty so I will rate it a 5.
Joanna - Round Rock, TX
Arrived on time and professional.
Waco Homeowner - Waco, TX
Service person was knowledgeable, friendly & professional. Company needs to buy the guy a pair of pants that fit and a sturdy belt to hold them up!
Amazing person came in my house
Matt - Austin, TX
Jody - Leander, TX
Good service, very informative !
Eydie - New Braunfels, TX
Answered all my questions. Very good communicator!
Great Service Lou
David - Lago Vista, TX
Lou did a great job of explaining what happened and how to use the washing machine. Great Job!!! Thanks
Fast and Friendly!
Joanne - Austin, TX
Thanks for coming to my house and fixing my microwave with lightning speed! With other companies in the past I had to wait forever for an appointment day, AND during an extended appointment window.... Not with these guys!
Carol - Georgetown, TX
Professional and on time!
Katherine - Round Rock, TX
Appliance Express has serviced our various appliances for many years. Every experience has been great! David was on time, polite and explained very clearly what the issue was with our refrigerator. Thank you!
Great service. Friendly and fast.
Tamira - Leander, TX
Howard - Austin, TX
Great, knowledgeable service
Randy/Julie - Round Rock, TX
Diagnosed, explained, and provided suggested best practices to solve the reported problem. Shared personal experience related to the appliance which added to his credibility.
Michael - Spicewood, TX
Service was completed very quickly. The technician was friendly and thorough!
Christopher - Lago Vista, TX
Lou performed a great service, and has our cooktop working like it should have from day one. Much appreciated!
Polite, On Time & Washer Fixed!
Amanda - Round Rock, TX
The gentlemen that arrived to service our washing machine was careful to take precautions - using mask and foot coverings and at our request entering laundry room through the garage. He asked a few questions and ran diagnostics. Voiced what he thought the problem was and then showed me the part and explained the part failure. Washer works great and he tidied up so well I would never have known there had been any work done. Very pleased with the service provided by the repairman.
Help with whirlpool freezer
Kim - New Braunfels, TX
Easy to work with, great service
Ice make frozen up and freezer door not shutting
Timothy - Hutto, TX
Technician acted like he knew was he was doing but when he left and my wife came home and retried the icemaker it was not dispensing ice. Tried next am still not dispensing ice. Having to call another technician back out - frustrated.
Larry - Georgetown, TX
Pamela - Bastrop, TX
Everything was perfect.
Sally - Georgetown, TX
Micro/Oven UI Replacement
Sam - Georgetown, TX
Jonathan and the Intern were very efficient. In and out in probably 15 minutes. This was a Whirlpool issue. They provided faulty parts. Pulte needs to get rid of Whirlpool appliances,
Elena - Buda, TX
Tech’s were super friendly and professional. They were efficient with their time and cleaned up their workspace. Thank you!
Rent-A-Center - Bastrop, TX
Guys were professional, quick, and efficient! Took a couple of trips but I know the service was done right!
Service was excellent. Tech was friendly and completed the service quickly and perfectly
Hank - Georgetown, TX
Mary - Killeen, TX
no problems with my service call trust them completely
Sherry - China Spring, TX
Great Service Super Technician
Bad experience so far
Balaji - Austin, TX
Even after 3 visits the problem has not been fixed yet. Very very disappointed. Maybe 4th time is the charm?
Tara - Andice, TX
Lou was very professional & kind during his refrigerator service! He did an outstanding job and fixed our ice maker problem. He took the time to show and explain what was going on and was an all around nice guy! If definitely have him back to work on other appliance issues if we need servicing.
Tedra - Austin, TX
Great a service With Cliff
Betty - Nolanville, TX
Cliff is knowledgeable and fixed our refrigerator problems. Thank you for your professionalism.
A Consummate Professional
Stanton - Austin, TX
Mr. Cantu is by far the very best technician to visit our home to repair one of our appliances. He listened carefully to my description of the problem and after a few confirming questions pinpointed the problem and went right to work. He had all the tools he needed for the service and after removing the defective part, as he showed it to me, he told me the most likely cause. He quickly reassembled the appliance and completed the billing process. He was very friendly throughout the service call. I will welcome him back and recommend him to anyone.
Very pleased with the technicians.
Larry - Leander, TX
Both technicians were very knowledgable, got our dryer repaired, had parts needed with them and gave advice on routine upkeep.
Amazing customer service
Caliza - Cedar Park, TX
Terri - New Braunfels, TX
Always so friendly
Katrina - Mount Calm, TX
Renee - Austin, TX
Good service, professional staff
Michael - Temple, TX
The problem was quickly identified and resolved.
Rueben - Austin, TX
Leslie - New Braunfels, TX
This company was provided through my warranty on my kitchen appliances
Pat - Georgetown, TX
On time ,knowledgeable.
Great service, good attitude
Monte - Hewitt, TX
Excellent service from Richard & Appliance Express
Clarence - Luling, TX
Richard was quick and accurate on diagnosing our washing machine’s problem. He had the needed parts on board and made the necessary repairs quickly. My wife was happy that her machine was repaired.
Kelly B - Kyle, TX
Our tech was very knowledgeable and friendly. He knew exactly what was wrong and how to fix it. Thank you for the great customer service it is so hard to find these days. I would definitely recommend using appliance express.
Mike - Georgetown, TX
Tyler was on time and communicated what his findings were and was able to repair promptly.
Lou is great
Cathy - Leander, TX
Great and fast service!
Nicole - Leander, TX
NO SHOE COVERS
Deborah - New Braunfels, TX
THE YOUNG MAN WAS VERY PLEASANT, FRIENDLY AND KNEW WHAT HE WAS DOING AND DID IT QUICKLY. I HAD ANSWERED THE COVID QUESTIONS WITH YOU AND THERE FORE ASKED WHEN HE WALKED IN WHERE HIS SHOE COVERS WERE ; HE SAID HE WOULD GETBTHEM WHEN HE BROUGHT HIS TOOLS IN, BUT HE DID NOT
Ryan - Liberty Hill, TX
Great costumer service but the issues still not fixed
Richard - New Braunfels, TX
Matthew - Austin, TX
On time and followed the warranty
service very knowledgeable service.rep solve my problem.
Roy - Austin, TX
Professional experience clean , courteous knew what he was doing great service. great experience.
Sandra - Leander, TX
Howdy - Lago Vista, TX
They are expensive at $140 to diagnose and it’s the only whirlpool warranty service company in the area, but the technician “Lou” was great and professional. Ten years ago this same company was $50 to diagnose. Parts were covered by KitchenAid, if not, it would have been a disappointing experience being this high dollar dishwasher is only 3+ years old when the spray pump failed.
Jamie - Austin, TX
Leo came and quickly fixed what was wrong. He even gave me some tips on how to keep our oven clean when I asked for some advice! Super nice and professional.
Malinda - Georgetown, TX
Jeremiah - Leander, TX
Lou has been out multiple times and is very friendly and knowledgeable. He has made sure to explain his process and and answer any questions i have had. I appreciate all of his hard work.
Great service company
Wendy - Austin, TX
Really appreciated the timeliness and expertise shown by my representative. Problem Resolved quickly and to my satisfaction.
Cliff - Leander, TX
Quinette - Austin, TX
Very Nice Workers
Jane - Austin, TX
Philip - Round Rock, TX
The service tech did I a great job! He was knowledgeable, prompt & professional. Thanks. The notification/service confirmation process needs work. I received multiple texts & calls, even after I responded.
Natalie - Austin, TX
We had a great experience with the Technician. He provided me helpful info for future troubleshooting. Very nice and helpful!
Thomas - Austin, TX
Service was great. Problem quickly identified and repaired.
Vivian - Georgetown, TX
Great fast service
Heather - Buda, TX
Timely and quick service to fix a freezer internal drawer. Thank you.
Derek - Killeen, TX
I was happy for the service we received. The technician was very professional and mannerly. He explained what was going on and was knowledgeable
Thomas - Cedar Park, TX
Lou recognized almost immediately the problem was not the new dryer but rather vent being clogged. He recommended Peace Frog, who cleaned the vent the next day. Lou is highly professional and (in detail) showed the vent was the problem. Will request Lou for any future maintenance needs!!!
Lysa - Round Rock, TX
Lynne - Austin, TX
Which service ?
Jesus - Austin, TX
Tracy - Dripping Springs, TX
Very patient and thoughtful
Service Above & beyond
Betty - Liberty Hill, TX
Excellent experience. Not oy repaired our dishwasher, but adjusted all our whirlpool appliances. Covered under warranty.
Steve - New Braunfels, TX
Sherri - Kingsland, TX
Great job! Vert friendly and experienced.
Lucas - Kyle, TX
Only issue was rescheduling but happy with everything.
Norma - San Marcos, TX
Stacia - Andice, TX
Service was great. They were on time... fixed the problem... and took the time to explain what was wrong!
Jane - Georgetown, TX
Fast, friendly and reliable
Jerome - Dripping Springs, TX
Great service. With friendly staff and are always on time.
Great service from a knowledgeable technician
George - New Braunfels, TX
We were pleased with Noah's prompt service in repairing our refrigerator water dispenser and have restored it to its original state.
Rudy - Manor, TX
Appliance Express quickly made contact, scheduled my appointment, and addressed my issue. Andy showed up as scheduled. He was professional, courteous, and appeared to proudly like his job. He was efficient and quick in completing the service. He explained exactly what he did. I appreciated that. Thank you, Andy! Great job!
Travis - Dripping Springs, TX
Robert was very nice and got the job done quick. He explained what he did and most important is the machine seems to be working fine now.
Kay - Kyle, TX
Arrived promptly and quickly fixed the problem.
Mike - Driftwood, TX
Sherry - Lampasas, TX
Great service, very polite I would highly recommend this gentleman to my friends
Martha - Austin, TX
Marianne - Driftwood, TX
Cash - Georgetown, TX
Kaymen communicated effectively and was patient with our staff. Good service.
Cheryl - Spicewood, TX
Good Communication, Services and Results
Kirk - Austin, TX
We had an excellent experience with Appliance Express. They communicated well, repaired the fridge and it is working great. thanks
Great friendly service
Katy - Austin, TX
Joanna - Round Rock, TX
The technician efficiently completed the job.
Refrigerator Mother Board Replacement
Sam - Austin, TX
Natalie - Austin, TX
The service repair individual was prompt, friendly, effective and efficient.
Nicole - New Braunfels, TX
This was my 3rd repair by Appliance Express. I appreciate their expertise and quick response time!!
Very helpful and quick
Fred - Austin, TX
Awesome!! Quick service, technician was very very polite. W
Krysta - Georgetown, TX
Great fast experience, very kind and polite/knowledgeable tech.
Great Service, both times!
Judith - Round Rock, TX
💯 Satisfied 😁
Jane - New Braunfels, TX
I appreciate the call to move the appointment earlier when there was an opening.
The service guy went above his duty by repairing a noise the refrigerator was making
Jesse - Canyon Lake, TX
Quick and friendly
Rebekah - Hutto, TX
Great experience with Appliance Express! Jonathan was as nice! It was nice talking about my baby boy and his new grand baby!! Thank you for your service Jonathan!
Pat - Georgetown, TX
Dish washer leak was two problems.. technician worked until it was fixed
Excellent troubleshooting and problem resolution
Gordon - Spring Branch, TX
John - Lakeway, TX
Brandon gave a call to let me know when to expect him. He was very neat, polite and the repair went quickly. No mess left behind.
Scott is awesome!
Kim - Austin, TX
On time, fixed the problem, courteous
Amy - Austin, TX
Thomas - Lampasas, TX
The tech was great
Right on time! Knocked it out.
Andy - Lockhart, TX
Showed up when he said. Then diagnosed the problem with ease. Was in and out, and the freezer works perfectly.
Milestone - Austin, TX
Didn’t show up on Monday when first scheduled. Rescheduled for Friday. Pulled the oven out and scratched the wood floor.
Arrival on time, fast and competent
Maria - New Braunfels, TX
Nice guy who knew what he was doing.
Sharon - Kyle, TX
Leo was great. Quickly diagnosed Dishwasher problem, had the part on his truck, and was done in about 30 minutes. Highly recommend.
Robert - San Marcos, TX
Noah did a great job. He arrived on time and provided great service. Thanks.
Gail - Austin, TX
Best appliance repairmen
We have had issues with a brand new GE dishwasher since we moved into our brand new house in March. Another appliance repair business had been out to work on it and still had to continue washing dishes by hand! Once Robert and another repairman came out, they ordered a part, came out to install it and like magic the dishwasher finally worked right!
fixed the fridge!
Sherry - Robinson, TX
Jonathan is a Very nice, respectful, knowledgeable young may who did what it took to fix our problem.
Pat - Leander, TX
The technician that came was on time, quick and friendly. It was a pleasure doing business with this company.
Jeanette - Georgetown, TX
Angela - Georgetown, TX
Jordan - Austin, TX
Great quick and professional service
Mariana - Buda, TX
Jose - Georgetown, TX
Professional, knowledgeable service
Sandy - Georgetown, TX
The diagnosis and repair was done in a very professional manner. These folks are competent and get right to it. Everything about it was top notch. Pricing I thought was high but they are the only game in town - if you want it done right.
Mauricio - Wimberley, TX
Sharon - Kingsland, TX
Debbie - Salado, TX
Great service and knowledgeable!
Eden - Leander, TX
Took over a month sent multiples people during a pandemic
Robyn galante - Austin, TX
Not the techs fault they were good but this took over a month and the first appointment the person who I talked to in the phone didn’t actually schedule a appointment even though I talked to two people before so no one ever came the first time you would think there would be a rush to correct your mistake but had to wait another week for someone to cone. Which then they needed to order a part so another week then it wasn’t the right part so waited another week and it continued to go that way. The guys who came were great I would rate them great but the overall experience was negative
Kenneth - Driftwood, TX
Very knowledgeable about the repair needed.
Steven - Round Rock, TX
The rep from Appliance Express was prompt, courteous and professional.
Excellent service and repair
Syed - Georgetown, TX
High level service with excellent communications and follow up. The technician was courteous and knowledgeable. He called us before the appointment to let us know when he will be there, wore a mask and covers on shoes, explained the process and did an excellent job with repair. Thank you.
Jenn - New Braunfels, TX
Jose - Canyon Lake, TX
We haven’t had our dryer for 6 months and it’s gone out again for the 3rd time. It’s like they do a temporary fix. The last time the guy came he was in a rush and didn’t even connect the hose. With 3 adults and a baby in the home we need our dryer to work more than 2 days and break again. It’s been down more times than we’ve even gotten to use it.
Mark - Dripping Springs, TX
Fast , knowledgeable. Fixed everything.
Tom - San Marcos, TX
Extremely impressed with the repairs Luis made. He was fast, friendly and professional.
Great service, Issue remains.
Judith - Round Rock, TX
Service tech was very quick to see the problem, and effect a solution. However, more is still going on.
Glenn G - Georgetown, TX
The technician was very nice and explained everything. Excellent workmanship.
Super fast repair
Tamara watson - Belton, TX
Since whirlpool just could send me the item I had a service appointment set up. Great communication between scheduling company and updating the time and daily confirmation. Al was very polite, wore a mask and had covers for his shoes. He was very knowledgeable and fast fixing my dishwasher. Great experience!
Absolutely the most professional repair service I have had in a long time what a great employee you have representing your organization
Felicia - Austin, TX
Tom - Leander, TX
Great service! Getting parts from Whirlpool was horrendous.
Scott - Leander, TX
Staci - Georgetown, TX
Had a great experience. Techs were great in fixing the freezer
Binaya - Austin, TX
Technician very knowledgeable
Pamela - Wimberley, TX
Kevin was knowledgeable and quickly solved the problem.
Great, Fast Service!
Lisa - New Braunfels, TX
He was fast and efficient and offered great service! Was able to figure out the problem right away!
Don - Georgetown, TX
Haley - Temple, TX
Al was very informative and did a great job!
Dennis - Georgetown, TX
They were on time and very knowledgeable of my problem. Explained it in great detail and said if there is any other problems let us know.
Sam - Kingsland, TX
Paul had to remove the whole microwave/oven combination to change light in microwave. Kitchen Aid needs to rethink accessibility for the light replacement.
Great service, workman were knowledgeable,quick& very polite
Sandra - Georgetown, TX
Workman were knowledgeable, quick, gave me helpful tips & polite.
Fixed problem immediately
Jim - Georgetown, TX
We always ask for Lou. Great service and knowledge
Jared - Austin, TX
The guy was very professional and respectful. I would use your service again because of him
Joshua - Austin, TX
Service technician was polite and did a great job
George - Georgetown, TX
Great service! Very knowledgeable and thorough.
Wendy - Georgetown, TX
My washer was not working. Had a service person here two days later. Very Very happy about that!
Will - Volente, TX
Very professional, knowledgable and easy to recommend.
Howard - Austin, TX
Great service and support
Peter - Austin, TX
Brandon did a Great Job and is very knowledgeable on the repair and operation of Whirlpool products.
Exceptional in Every Regard
Josephine - Round Rock, TX
On time. Courteous. Competent. Took appropriate COVID precautions. Totally pleasant experience! Lou is awesome and sets the standard for professionalism!
Jereme - Round Rock, TX
Fast, efficient, curteous service
Otmar - Pflugerville, TX
Had a Whirlpool dishwasher that was covered for repair under warranty. Kayman came out to inspect and fix it, and he was super courteous, knowledgeable and efficient in his repair effort. He diagnosed the issue in minutes, got the right part and had the dishwasher fixed and working perfectly in less than 45 minutes. Communication from the company was perfect, I highly recommend them for their professionalism, expertise, friendliness and efficiency.
Great and quick service
Matthew montalvo - Kyle, TX
Jose - Pflugerville, TX
Mukesh - Austin, TX
Jeff - Sunrise Beach Village, TX
On time. Reasonable price
Leonardo Cantu - Dishwasher Repair Under Warranty
Cynthia - Austin, TX
Leo has made me a customer forever of Appliance Express. As well as being excellent at diagnosis and fixing the problem without fuss, he gives you confidence in his analysis and makes a repair a positive experience. All of this at a very stressful time fur all of us. Our best to Leo and Appliance Express. Thank you. Cynthia and Bill
Tim not Jim - Canyon Lake, TX
The guy came as my front burners on my new stove are not heating properly. He turned them on and waited. Finally they got really hot. But this is seldom the case and I told him that. He just stood there looking at it. I asked him to maybe raise and look under at the wiring. He said “no they are working. There’s nothing I can do.” Tim asked him to wait a few minutes. He told us he couldn’t wait, he had other calls. He told us if it happened again to video it and send it in and after all of 5 minutes or so he was gone. You know, he never even introduced himself. I don’t know his name. Well, as dinner was cooking last evening, guess what!!? The burner would not heat up enough to fry bacon sooo I followed instruction his to video it. Thing is, he didn’t take the time to tell us where to send it!! We are extremely unhappy with his LACK of service and his unfriendly and lazy attitude. So where do I send this video???
Danny - Georgetown, TX
The man came out to service and got my appliance to work within minutes. He had to open the electric panel outside. Unfortunately, he failed to close it properly. I found it open because of the wind banging it against the house. Hence the 4 star rating instead of 5 star.
Lisa - Austin, TX
Although I had to wait a few days for an appointment, it was a quick fix with a water valve replacement in our ice maker.
Kyle - Round Rock, TX
WASHER MAYTAG MHW5630HC1 "Arrived on site , replaced dispenser. Ran all valve cycle as and full diagnostics wash. No water leaks detected at time of service. Job complete ."
WASHER WHIRLPOOL WTW4816FW2 "Arrived on site to install previously diagnosed and ordered parts. Due to the unit making a screaming noise during the spin cycle, I contacted techline and they recommended that I replace the tub, spin basket, drive block, cam, and motor. I replaced all parts and calibrated and tested. Unit is operating as designed. No water leaks observed during service, job completed."
RANGE WHIRLPOOL WFG320M0BS3 Arrived on site for unit # 92 range control panel damaged- ALSO MISSING MED SIZE CAP FOR BACK LEFT BURNERNew panel was damaged. Builders brought a cap to customer so cap was not needed. Customer was informed that the office will call him once the new panel is in for return visit and install. No to all COVID questions. ; ordrng 1 W11097777 (panl-cntrl)
RANGE WHIRLPOOL WEGA25H0HZ0 "Arrived on site for customer complaint of gas leak, I used gas sniffer and tested all connections. Customer states it happens during bake cycle. I tested unit, could not find any gas leak.; saved tckt"
OVEN WHIRLPOOL WFG320M0BS3 "Arrived on site to inspect range oven not heating. Upon further inspection, I tested the oven on bake at 350 degrees and I could hear the relay click on the control but the glow ignitor failed. I removed and replaced the ignitor and retested and the unit is operating as designed. Tested the cooktop burners and all are functioning properly. I found the oven door gasket is torn and hanging down. I am ordering the door gasket. No gas leaks detected during service.; ordrng 1 WPW10535778 (gaskt-door)"
RANGE FRIGIDAIRE FFGF3012TBA "Arrived onsite for potential gas leak. Used electric and liquid leak detector and could not find leak. Check main line, valve and connections. Notified customer and he recommended I leave the gas supply off until the gas company removed the red tag. Job complete."
WASHER WHIRLPOOL MVWB766FW1 "Arrived on site and inspected washer and found rotor is loose, after correcting ran all functions in a diagnostic cycle and everything checks good. Discussed correct loading procedure for this model and correct detergent usage. No water leaks from connections at time of service, job complete"
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site for dishwasher not filling with water. I inspected the unit and work area. I put the unit through diagnostics and found fault code F4e3 wash motor not working. I put the unit through a diagnostics cycle and found th washer motor not pumping at all. I am ordering the sump and motor assembly W11085683 to complete the repair. The office will reschedule when we have an eta on the part. ; ordrng 1 W11085683 (PUMP AND MOTOR ASSEMBLY)
REFRIGERATOR WHIRLPOOL WRX735SDBM03 "Arrived on site to install previous diagnosed parts. Removed failed ice maker assembly and installed new wire and ice maker. Monitored harvest cycle and fill cycle. All tested good, no water leaks detected."
OVEN KITCHENAID KEBS207SSS0 Arrived onsite for unit slightly over cooking some food in the bottom oven. Looked at unit. Unit was working as it should. Went ahead and calibrated -20 degrees in bottom oven. Tested unit. No issues at this time. Job complete.
FREEZER KITCHENAID KFIS29BBMS00 "Arrived on site for loud noise. Ran diagnostics diagnosed a defective freezer evaporator fan motor,replaced fan motor assembly,ran diagnostics noise no longer present.
DRYER WHIRLPOOL WED560LHW0 "Arrived onsite for unit not heating up. Looked at the terminal block and noticed that the red wire was not tied down with a screw. Put in new screw. Tested unit. Unit tested good, unit is working as designed. No issues at this time. Job complete"
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived on site to install previous diagnosed parts. I gained access to the diffuser and replaced it with new. I replaced the freezer door its new. I tested the after dispenser and it is working. The ice maker cycled. The unit is operating as designed.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site to inspect refrigerator no cool. Upon further inspection, I tested temps in the FC=70 and RC=68 degrees. Placed unit in diagnostics and tested the 3 way valve on test #4 with gauges connected to low and high sides. My pressure readings were good until the 5th step of test #4. My readings were -15psi on the low side and 155psi on the high. By my readings, there is a restriction in the system possibly at the drier. I found no evidence of a leak on either evaporator or at the back of the unit with the compressor/drier. Compressor is reading 1.33amps and is warm, but not hot as is the line coming out the compressor. Also found that the RC evaporator enclosure (back housing is damaged and the evap cover cannot secure to it. I am ordering the RC evap enclosure, enclosure gasket, compressor, dye drier, access valve, CNOTE-2 HR JOB. Office to schedule return service. Unit left unplugged to keep from the compressor constantly running and bur
REFRIGERATOR KITCHENAID KRMF706EBS01 "Arrived on site for no ice and cooling complaint. At time of visit unit cooling correctly,checked deli control good,ran diagnostics weak air flow from ice box fan,no errors on icemaker,ran thermistor test reading ice room warm. Exiting diagnostics,ran quick ice fan powered on with good air flow diagnosed a defective main control,installed a new hv control."
DISHWASHER GE GDT695SMJ2ES Arrived on site to replace vent and gasket. Replaced all 3 parts test unit and unit test good job complete.
RANGE WHIRLPOOL WFE524CLBS0 Arrived on site to diagnose a range that is making noise. Found unit not leveled causing frame noise due to fan vibration. Reset unit to proper position and found no noise after fix. All is working properly at this time.
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Arrived on site to install previous diagnosed part. Removed failed door and installed new. Tested operation, all tested good. No water leaks detected."
ICE MACHINE KITCHENAID KUIC15PLTS0 "Arrived on site for customer complaint of unit not producing ice, I ran test cycle, found valve working properly, fill sensor, circulating pump working properly, water pan pump working properly, control and switch working properly, found no issues during test cycle. Unit needs to be cleaned."
DRYER MAYTAG WED5620HW0 "Arrived on site and used airflow meter again and found dryer vent is still not clear. Service used by homeowner did not clear the dryer vent properly. Disconnected vent hose from dryer and water poured out on the floor. Ran dryer again with hose disconnected and it shows a good airflow, took a video showing this and water is visible on the floor in the video.
DISHWASHER GE GDT695SMJ2ES Arrived on site to replace vent and gasket. Replaced all 3 parts test unit and unit test good job complete.
RANGE WHIRLPOOL WFE515S0JS0 Arrived onsite for a range with damaged side panels. I found the sides of the range in good condition. I found the top of the control panel damaged from where the units were stacked and took a pic. The panel will need to be replaced. Ordering W11180283 control panel. ; ordrng 1 W11180283 (Control panel)
REFRIGERATOR KITCHENAID KSSS42QDW05 Arrived on site for refrigerator making a banging noise and not cooling well in RC. Inspected my and work area. Found unit in defrost at time of arrival. Gained access to evaporator and found evaporator fan bearing failed . Will need to replace fan motor and blade. Found only motor available. Contacted parts department (SR) . Was able to get motor order. ; ordrng 1 WP2169142 (FAN BLADE)
REFRIGERATOR KITCHENAID KRFC302EPA00 Arrived onsite for the control damper making noises. Called Techline. Suggested to once again change damper control. Got SR#772933940. Ordered part. Rescheduled with customer ; ordrng 1 WPW10594329 (control)
MICROWAVE WHIRLPOOL KBMS1454SSS3 Arrived onsite to install previously diagnosed parts. I installed the magnetron capacitor and diode. I re installed the unit and tested. Unit is working as designed at this time. Job complete.
WASHER LG WM3570HWA "Arrived on site for lf washer not working and water leaking into the tub. I inspected the unit and work area. I found good voltage for, the outlet through the filter board.I found no power going from the control to the display. I inspected the display and found the display damaged. I spoke to the customer about the repair and that they needed both controls and valves to complete the repair. Job complete."
DISHWASHER KITCHENAID KDTM404KPS0 Arrived on site to test unit for upper rack falling. Found sprayer broken from manifold. Ordering new upper rack manifold. Office to reschedule. ; ordrng 1 W11174340 (UPPER RACK MANIFOLD SPRAYER )
REFRIGERATOR MAYTAG MFI2269VEM10 "Arrived on site for customer complaint of unit not cooling properly, found product temperature 36-39 degrees. Unit tested good."
DISHWASHER WHIRLPOOL WDT720PADM0 "Arrived on site replaced hinge pads and sump/ motor . Ran diagnostics all checked normal no water leaks detected. . Job complete ."
WASHER WHIRLPOOL WTW4816FW2 "Arrived on site to install previously diagnosed parts to resolve issues with agitation cycle. Installed new motor and cap, cam and belt. Retested. Unit is agitating strong, but making a strange noise from the bottom end when it needs to go into spin and agitate, either shifter isnt running or received a failed part. Ordering another motor and cap and control to resolve noise and slow function. Office to schedule; ordrng 1 W10890624 (motor-drve) and 1 W11158830 (capacitor) and 1 W11170319 (cntrl-elec)"
RANGE WHIRLPOOL WFG505M0BS3 Arrived on site to test unit for no power. Test unit and found outlet getting 120 colts correct voltage. Test unit and found power cord was disconnected in between the cavity. Secured connection test unit and unit test good job complete.
DRYER ROPER RED4516FW0 "Arrived to inspect dryer not heating. Tested the unit and unit tumbled, heated and had sufficient exhaust. Unit works as designed Job complete"
DRYER WHIRLPOOL WED4815EW1 Arrived onsite for dryer not drying. Tested unit and found all components operational. Unit is heating. Customer explained is taking 2 cycles to load. Upon inspection found air flow issues. Lent trap was full and external duct will need a professional cleaning. Also adjusted dryer for optimal hose fitting. Explained to customer the importance of air flow and cleaning lent filter after every use. Made recommendations to customer. Job complete.
REFRIGERATOR GE GSHS6KGZBCSS Arrived on job for complaints of both freezer and refrigerator section not keeping consistent temperature. Will need main control. ; ordrng 1 WR17X12138 (bucket & auger asm) and 1 WR55X10942P (CONTROL )
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived to inspect refrigerator that wouldnt dispense ice or water. Confirmed the complaint and found there was an indentation where the switch meets the left cabinet caused by the left door switch. Used pads to correct the issue. Unit now operating properly to customers satisfaction. Job completed
WASHER MAYTAG MVWB855DC3 Arrived onsite and replaced latch on the washing machine due to glitch symptom continuing with less regularity after replacement of ui. Advised customer on repair.
REFRIGERATOR WHIRLPOOL KRMF706ESS01 "Arrived on site and added pressure regulator diagnosed on previous visit, after replacement water dispenser flow has improved. No water leaks from connections at time of service, job complete"
OVEN WHIRLPOOL WOD77EC0HS02
OVEN JENN-AIR JJW3830IL00 "Arrived on site and inspected oven and found customer is experiencing F2E0 error code, took one picture of saved error codes. A new control panel will be needed to correct the problem..; ordrng 1 W11342568 (Control panel)"
WASHER GE GUD27ESSJ1WW Arrived on job to replace previously diagnosed parts. After replacement test operation. No leaks detected at time of service.
DISHWASHER KITCHENAID KDTM404KPS0 Arrived on site to replace console. Replaced console test unit and unit test good job complete.
DISHWASHER KITCHENAID KDTE254ESS2 "Arrived on site to install diagnosed parts for service pointer, code S22916. Replaced rails and adjusters. Retested and all is working as designed. Call complete."
REFRIGERATOR WHIRLPOOL WRB322DMBM00 "Arrived on site to test unit for producing too much ice. Found when I shut ice maker off by lifting shut off arm, icemaker was still harvesting. Replaced ice maker, tested unit, unit works good. No leaks detected. Job complete."
DISHWASHER WHIRLPOOL WDF540PADM3 Arrived on site to test unit for unit leaking. Test unit and found water coming from vent. Removed vent and found pinched gasket allowing water to escape. Secured gasket test unit and unit test good job complete.
WASHER MAYTAG MHW6630HW0 "Arrived on site for washer being unresponsive. I inspected the unit and work area. I found the touch panel only responding to power on. I replaced both latch and console. I was able to put the unit in to diagnostics. I ran a diagnostics cycle and found the unit operating as designed. Job complete, no water leaks detected"
MICROWAVE WHIRLPOOL WMH32519HW4 Arrived on site to install previous diagnosed parts. I gained access to the microwave control and display. I replaced both with new parts. I tested the microwave. It is working as designed. Job complete.
REFRIGERATOR WHIRLPOOL WRS325FDAM04 "Arrived on site to test unit for dispenser light issues. Found selection light on UI would not turn on when selecting water. Replaced UI, tested unit, unit works good. No leaks detected. Job complete."
REFRIGERATOR WHIRLPOOL KRSC703HPS00 "Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, customer advised that they heard a loud noise come from the ice maker and found water had leaked into the ice bin. I placed the unit in diagnostics and attempted to test the ice maker in test #44 and it failed. I removed the ice bin and found the ice maker dangling. Removed the ice box cover and found that the ice maker was broken from its housing. I am ordering the ice maker and office to schedule return service due to part being OOS. No water leaks observed during.; ordrng 1 W10873791 (icemaker)"
WASHER WHIRLPOOL WET4027HW0 "Arrived onsite at 1204 stacked combo unit. Washer was non responsive. Took voltage at terminal block and found L1 was at 14vac. L2 was at Checked breaker, was not tripped. Manually flipped switch and rechecked voltage. Voltage to L1 was restored. Washer is now operational. No leaks present at this time. Job complete"
MICROWAVE WHIRLPOOL WMH76719CZ2 Arrived on site to diagnose microwave that was not acting like door was closed. Replaced lower interlock and reseated top interlock since the kit did not have the correct switches for top. Retested and all is working as designed. Call complete.
REFRIGERATOR WHIRLPOOL WRS335SDHM00 Arrived onsite to replace parts ordered by previous tech. Replaced parts tested unit. Unit test good.
REFRIGERATOR JENN-AIR JFFCC72EFP02 Arrived on site for stuff still freezing also water dispenser will stick from time to time customer will have to pull on it to stop dispensing water . Ordering controls and water dispenser parts . No water leaks detected at time of service. Call to set return ; ordrng 1 W10672578 (SPRING ) and 1 W10792148 (PADDLE ) and 1 W11087492 (SWITCH ) and 1 W11262313 (UI) and 1 W11330490 (DISPENSER CONTROL)
MICROWAVE WHIRLPOOL WMH32519HZ3 "Arrived on ,replaced turn table motor ,support and glass tray . Tested unit out twice . Both time heating to Whirlpool spec. Job complete ."
COOKTOP WHIRLPOOL WCG55US0HS00 Arrived onsite and tested unit finding all over as designed no functional issues or leaks. All checks good.
DRYER WHIRLPOOL WED6620HW1 Arrived on site and installed new control and console. Tested operation and found unit working properly. Job complete
WASHER MAYTAG MVW7232HW0 Arrived on site for Fabric Softener Not Dispensing - Top Load WasherPlaced in diagnostics and found no error codes. Ran a normal cycle and found that latch was faulty and not always engaging. Replaced latch and ran another normal cycle. Latch engaged every time I tested it after install. Washer is now operating as designed.
DRYER WHIRLPOOL WED4850HW0 "Arrived on site to inspect dryer tripping the breaker. Upon further inspection, I found the terminal block cover sitting on the dryer with a burnt spot on it. I inspected the terminal block and found the white wires were not connected correctly and had grounded out on the terminal black cover causing the wires to melt and the whit & block wires crossed causing the unit to short and trio the breaker. I re-wired the unit and removed and replaced the terminal block and retested. Unit is operating as designed. No lint observed during service, job completed."
MICROWAVE WHIRLPOOL WMHA9019HZ1 Arrived on site to replace door. Replaced door test unit and unit test good job complete.
DISHWASHER WHIRLPOOL KDTM404KPS0 Arrived onsite for unit giving error code. Error code Overfill/float switch open. Replaced float switch. Tested unit. Unit test good. No leaks this time. Job complete. Job complete
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived on site to test unit for not washing. Started unit and found unit not responding. Put unit in test mode and found error code lost communication. Replace control test unit and unit test good job complete.
RANGE WHIRLPOOL WEG745H0FS0 Arrived on site for oven light staying on and the oven not heating. I inspected the unit and work area. I found the door switch has failed. I replaced the door switch. I tested the unit and I found the light coming on and off as designed when the door is opened and closed. I preheated the oven to 350 and found it heating as designed. Customer paid in full on
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site for screen frozen .did hard reset ,ran diagnostics. Got UI error code . Hard reset seemed to fix issue . Job complete"
DRYER WHIRLPOOL WGD560LHW1 Arrived on site for Scraping Sound - DryerQ1 no Q2 no Q3 no Q4 noDryer was making a loud rattling noise. Used pad to eliminate the rattling noise between the bottom panel and the motor bracket. Reassembled dryer. Turned on and noise was gone. Job completed.
REFRIGERATOR WHIRLPOOL KBFN502ESS00 "Arrived on site to inspect fridge for door issues, upon inspection found the door hinge with a sheered screw inside, replace hinge and found the stem is longer then previous hinge, tried to use longer screw and it sheered, ordering both side hinges and screws. Required customer for both sides, customer accepted. Office to reschedule ; ordrng 2 8533980 (SCREW)s and 2 WPW10485980 (HINGE )s"
RANGE WHIRLPOOL WCG55US0HS00 Arrived on site for yellow inconsistencies in flame . Found some plumber puddy in regulator . Tapped regulator and it fell out . Flames are normal blue cones . No gas leaks detected at time of service. Job complete .
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived on site for refrigerator needing previously diagnosed sealed system parts. After installing the necessary parts and I vacuumed out the system and charged the Freon level two 5 1/2 ounces per the factory settings on the fridge. I then reassembled the unit fully and plug the unit in and watch the evaporator coil frost up perfectly and found that the pressures on the low side and high side right -10 on the low and 125 on high and I ran these pressure readings by in-house tech line SW who stated that the readings are fine and now the fridge is frosting over the unit is working as designed call complete
REFRIGERATOR WHIRLPOOL WUW35X24DS0 Arrived onsite for wine cooler making loud noise. Upon inspection found that the noise the customer was hearing was the compressor ramping up. This is normal. What may be magnifying the noise is that the customer has 2 wine coolers and a refrigerator all in the same are of the home. If multiple compressors are ramping up simultaneously the sound will appear to be louder. Job complete
REFRIGERATOR KENMORE 106.577127 Arrived on site for rc not cooling. I inspected the unit and work area. I gained access to the fc evaporator. I used my steamer and pushed steam through the return vent clearing it out. I steamed from the rc to the fc as well and found air flow. I steamed through the evap fan and found it coming out in the rc. I can now feel air flow from the fc to the rc while the fc door is closed. I spoke to the customer about the repair. If the fridge does not cool down than the insulation in. The return vent has broke apart and blocked the vent. Job complete. No water leaks detected.
WASHER WHIRLPOOL WFW6620HC0 Arrived on site to install previously diagnosed main control rotor and stater motor etc. After installing the needed parts I was able to retest the unit and verify that you are no longer flashes on and off of Randall and the unit is cycling through its times exactly as designed overall unit is functioning well. Call complete
OVEN WHIRLPOOL WFG505M0BS3 Arrived on site for oven having a strong smell. I inspected the unit and work area. I turned the oven on and set to 350 degrees. As the oven was heating I could hear a loud pop noise. I inspected the bottom of the oven and I found the bottom cover had warped out of shape from the heat. I am ordering a new oven bottom. I spoke to the customer about how the oven operates and that oven doesnt stay light all the time it will turn on and off to maintain an average temperature. The office will reschedule when we have an eta on the part.; ordrng 1 W11098799 (OVEN BOTTOM)
OVEN KITCHENAID KEBC107KSS05 Arrived on site to test unit for unit not heating. Test unit and found bad tod. Replaced tod.Test unit and unit test good job complete.
RANGE AMANA AGR5330BAS3 Arrived on site to test unit for board not responding. Test unit and found bad control board. Replaced board. Test unit and unit test good heated to 350
REFRIGERATOR KITCHENAID KRFC704FSS00 "Arrived on site to diagnose a refrigerator that is not cooling properly. Tested unit and found RC evaporator defrost failure. Also noted right side RC door gasket torn. Per service pointer evaporator cover and control need to be replaced and are covered along with labor by S code. Gasket also needs to be replaced to complete repair. Customer to defrost unit 48 hours prior to return appointment.; ordrng 1 W10917313 (gasket-dor)"
ICE MACHINE WHIRLPOOL KUID308ESS1 "Arrived on site for no ice. Ran diagnostics shin thermistor reading open,weak water flow from valve,unit passed all other diagnostic test. Replaced bin thermistor and valve,checked connections no leaks unit passed all diagnostics. ; used 1 WPW10511923 (THERMISTOR ) from stock"
COOKTOP KITCHENAID KCGS956ESS02 Arrived on site and installed new harness and spark module. Tested operation and found unit working properly. Job complete
WASHER MAYTAG MHW8630HW1 "Arrived on site for a washer that is leaking. Inspected unit and work area. Placed in service diagnostics and found an F0 E2 (oversuds) error code. Ran unit through an auto test and found the unit setting up when water was pushed into the unit. Ran unit through a manual fill and recirculation pump and noticed excessive suds. I ran the unit through a quick wash and noticed oversuds in the drum filling the drum halfway without clothes. I called tech line and spoke to Robert SR# 7729339008. He had me adjust the load and go dispenser feed but also advised to make sure to advise the customer that whomever is using the washer to not add further soap to it. He advised to clean out the washer using the queen washer cycles several times to remove excess suds. Lastly, he is advising to replace the dispenser drawer due to a new service pointer put. Ordering dispenser drawer and office will need to contact customer to reschedule due to out of stock parts.; ordrng 1 W11465
REFRIGERATOR GE GSE25HMHJHES "Arrived on site for a refrigerator thats not holding temperature and its making a loud noise. Inspected unit and work area. Customer advised that the temperature is still in the freezing temperatures but its not sitting at zero and 34° like she has it on her refrigerator set temperatures all the time. She advised that the unit is getting up to 2° in the freezer section and 35° in the refrigerator section. I advised her that this is normal due to fluctuating temperatures in the refrigerator and freezer sections often due to defrosting of the evaporator. The customer also complained about a noise from her refrigerator that lasts several hours when running. Noise appeared to be the sound of the compressor. I advised her that due to moving parts that often times the unit will begin to make latter sounds after a while. Advised this is normal and as long as its not affecting functional parts of the unit or the cooling, that this is completely normal. I added
DISHWASHER WHIRLPOOL WDT920SADM3 "Arrived on site and inspected dishwasher and found wash motor has failed, quoted customer for replacement, wash motor . No water leaks detected at time of service, job complete."
DISHWASHER KITCHENAID KDTM404KPS0 "Arrived on site for a dishwasher that had issues with its gasket. Inspected unit and work area. Found inner door gasket seal not aligned properly at the top causing their ceiling issues. Fixed seal and customer had questions about the drying. Advised her to use rinse aid, run hot water at her sink prior to a dishwashing cycle, and to use her high temp wash and sanitation rents through each cycle to ensure maximum dryness. Unit is now working as designed. Call complete."
DISHWASHER KITCHENAID KDPE234GPS0 Arrived on site for a dishwasher that has no power. Inspected unit and work area. Tested unit and found none of the buttons working on the consul. Removed door cover and tested voltage going to the unit. Found proper voltage. Tested DC voltage going to the control panel and found 13 V DC. Unit will need a console for full repair. Ordering part and office will need to contact customer about reschedule date due to out of stock and PSP item. ; ordrng 1 W11162736 (console)
REFRIGERATOR WHIRLPOOL WRF7365DAB13 Arrived onsite to inspect refrigerator not producing ice. Found the UI kit was needed. R&R both and unit began operating properly. Job complete
REFRIGERATOR FRIGIDAIRE FGUS2632LP2 "Arrived on site for CUST IS NOT DISPENSING ICE - SHELF IS CRACKED. Bottom drawer crisper pan cover is broken, ordered new one. Glass panel that sits in the broken crisper pan cover is fine and can be reused. Humidity control on the top drawer has been broken and needs replacement. Ordered new. The module dispenser does not respond / click when you press a cup against it. With this, the ice and water do not dispense. Ordered new. The drip tray doesnt stay in the mount anymore and needs replacement. Ordered new. Will need authorization for all parts ordered. ; ordrng 1 240350903 (cover-crisper pan) and 1 240362201 (control,humidity) and 1 242074202 (module-dispenser) and 1 242092401 (drip tray) and 1 242114903 (board-control)"
FREEZER MAYTAG MFI2570FEZ06 Arrived on site for a freezer door that is not sealing properly. Inspected unit and work area. Found price build up in the upper left-hand corner of the freezer. Found the gasket bent and not closing fully in the top left-hand corner. Replace gasket and use a heat gun to seal new gasket to the frame. Unit is now working as designed. Call complete.
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Arrived on site to install previously diagnosed and ordered parts. Due to the tub being badly damaged and the outer door panel being badly bent at the hinges, and the upper rack adjusters being broken, I removed and replaced the tub and transferred all parts over to the new tub from the old except the sump/motor assembly and adjusters. I arrived without the door and will need to reorder the door. Got the unit mounted to the cabinets and tested operations. Unit is operating as designed, but the door still need to be replaced. I am ordering the outer door panel. No water leaks observed during service. Office to schedule return service due to OOS panel. ; ordrng 1 W11087377 (panel)"
DISHWASHER GE GSD3300K00BB "Arrived to inspect dishwasher not draining. Replaced the Timer, ran unit manually advancing and unit kept filling and never drained. Ordered CNOTE for research on possible solutions.Needs more work; ordrng 1 CNOTE
MICROWAVE FRIGIDAIRE FFMV1645TS Arrived on site for a microwave that was tripping the breaker every time you press start. Inspected unit and work area. Confirmed customers complained and tested switches. Found monitor switch stuck in a closed position. Replaced monitor switch and tested unit. Unit is working as designed. Call complete.
REFRIGERATOR GE GSL25JFPDBS Arrived on site for refrigerator meeting previously diagnosed ice bucket and water wide heater. Upon arrival I installed a bucket and waterline heater and was able to verify that the bucket is not dispensing the ice properly through the door but after trying to defrost the fuel line within the door and installing the heater I found that the full line would not unclog the ice indicating that the insulation in the door is defective from top to bottom it is freezing the line throughout the entire door more than what the heater is able to melt and clear out. In order to repair the dispenser issue the unit will need A new freezer door. Office to reschedule after finding if door is still available and getting American home shield approval.Office to reschedule after AHS approval ; ordrng 1 UNKNOWN (RESEARCH IF DOOR IS POSSIBLY AVAILABLE?) and 1 UNKNOWN (AHS APPROVAL ) and 1 WR60X10088 (blade cond fan assy) and 1 WR60X10220 (condensor FAN MOTOR) and 1 WR78X10987 (mu
COOKTOP WHIRLPOOL KFGU766VSS02 Arrived on site to replace orifice holder for cooktop. Replaced part and tested unit. Found all is functioning properly at this time.
WASHER WHIRLPOOL CAM2742TQ3 Arrived on site for washer needing previously diagnosed pressure switch. After installing the pressure switch I ran a five minute reset in spin mode to suck the air out of the pressure line. And then re-tested the unit on a four times fuel cycle on a small load and found that at the end of the bill cycle it then went into agitation as designed. I didnt advance a timer into a drain and spin and allow the unit to finish cycling out and reset at this point I informed the customer of the repairs been completed and he requested to test the machin
WASHER MAYTAG MVWC465HW2 Arrived on site for a washer thats making a whirring sound when plugged in. Inspected unit and work area. Customer showed me what was going on and the drain pump was trying to drain out water out of the tub even though there was no water in the tub. Removed pressure hose from the control and the unit still proceeded to drain. Canceled the cycle and placed unit in service diagnostics found an F8 E1 (no/long fill). Customer does not have a hot water hook up for this unit yet which is causing this issue. Unit will need a control for full repair.; ordrng 1 W11249158 (cntrl-elec)
WASHER AMANA NTW4516FW3 Arrived on site for a washer that has water level issues. Inspected unit and work area. Customer advised that the unit seems to be dripping and filling even when the unit is off or unplugged and will be a quarter of the way full before they start a new wash cycle. Confirmed customers complaint and replaced water valve. Customer also complained of his door strike not having screws. Added screws to hold the door strike in place. Tested unit and unit is now working as designed. Call complete.
MICROWAVE FRIGIDAIRE FFMV1645TS Arrived on site to diagnose a microwave that is tripping the breaker. Found weak breaker in the breaker box. Plugged the microwave into a different outlet and found unit resetting but not tripping the breaker. Control has been damaged in microwave most likely due to breaker tripping repeatedly causing small service through unit.
WASHER WHIRLPOOL WTW8040DW4 "Arrived on site for a unit that wont drain out properly. Inspected unit and work area. Customer advised that the units making a rattling sound as it tries to drain barely any water is coming out.Placed in service diagnostics and found an F9 E2 (pump drive system problem), F8 E1 (no/long fill), and F0 E3 (overload) error codes. Removed drain pipe and found drain pump blades eaten up by screws still left in the drain pump. Replaced drain pump and tested unit. Unit is working as designed. Call complete."
COOKTOP WHIRLPOOL RCC3024LB01 Arrived on site for cooktop that needed a previously diagnosed back right burner infinite switch. After disassembling installing and re-assembling the unit I was able to show the customer that the burner now is able to be adjusted temperature wise between low and high and fluctuates as designed. Call complete
REFRIGERATOR WHIRLPOOL WRS571CIHB01 Arrived on site to install door for refrigerator. Installed new door and upon removing plastic wrapping noticed scratch on upper center portion of door. .; ordrng 1 LW11202402 (dor-fip)
REFRIGERATOR WHIRLPOOL WRS325FDAM02 "Arrived on site for a fridge raider thats not making ice or dispensing water. Inspected unit and work area. Found unit dispensing water but water was dispensing irregularly. Remove filter and replaced filter back in and unit started running a little smoother. Check the icemaker and found an ice block in the ice container and underneath the icemaker causing the motor not to turn. Defrosted ice block to remove a spin and tested icemaker. Icemaker was able to rotate and fill properly. I advise the customer that they could replace the icemaker or see if it worked properly due to not having the icemaker on hand. Call complete."
COOKTOP WHIRLPOOL GLS3665RS03 "Arrived on site to install previously diagnosed and ordered parts. Due to the front right burner valve stem being damaged and the middle and left rear spark modules not functioning properly, I removed and replaced said parts and tested. Unit is operating as designed. Checked for gas leaks and found none. No gas leaks detected during service, job completed."
OVEN FRIGIDAIRE FFET3026TSA Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced temperature sensor and tested unit in a 350° bake. Unit took 35 minutes in order to reach proper temperature. Customer also complained about her timer that will shut off the whole baking or boiling cycle if she puts 60 minutes on her timer. Confirmed complaint advised customer that she could potentially swap out her control board but that would encourage additional costs. She asked if I could get ahold of Fridgidare to ensure that was needed. Frigidaire check line was closed so I will need the office to add a pseudo-call for my route to call tech line on Monday to get advisement from tech line as to her issue.
DRYER WHIRLPOOL WGD7120HW0 "Arrived on site to inspect dryer display blank. Upon further inspection, I turned the unit on and the display screen stayed blank. I pressed start and the unit is operating as designed. I inspected the console fascia control and all harnesses were connected. Checked continuity to the main harness and it was good. Checked voltage at the wall and got 124V (gas unit). Checked the ribbons (2) and they were connected securely. Retested the unit and still no display. I am ordering the console fascia and office to schedule return service due to OOS part. No gas leaks detected and no lint observed during service.; ordrng 1 W11419059 (CONSOLE FASCIA)"
REFRIGERATOR WHIRLPOOL ED2GHGXMQ00 Arrived on site for a refrigerator that is not cooling and not making ice. Inspected unit and work area. Found freezer evaporator completely covered in frost. Tested resistance through the defrost by metal and found proper resistance. Tested resistance through the heater and found 25 ohms. Found evaporator fan running but running very weak. Replaced evaporator fan and defrosted unit. Unit is now working as designed. Call complete.
MICROWAVE JENN-AIR JMC2430DB01 Arrived on site for 2-1 error code ( stuck key) . Customer told me it has stopped for couple days prior to todays visit . Ran diagnostics did have stuck error . Cleared error and did hard restart . All keys responding as normal . Recommend if failure occurs again to replace UI and maybe control .
MICROWAVE GE JVM3160RF4SS Arrived on job for complaints of no power.
WASHER MAYTAG MVWX655DW2 "Arrived on site for drawer level breaking off during operation. I inspected the unit and work area. I found level broken off and not staying in place again. I replaced the drawer and used silicon to glue the level into place so that it will stop coming off. I called techline and got sr # 7729337293, I spoke to Leon. Job complete"
RANGE WHIRLPOOL WFE515S0EW0 "Arrived on site to inspect range for broken glass, upon inspection found the upper trim loosened, tightened down all screws and found a hinge screw missing causing loose hinge, ordering screw. Office to reschedule ; ordrng 1 WPW10031790 (SCREW)"
MICROWAVE WHIRLPOOL WMH32519FS0 Arrived on site and tested operation. Found interlock switches have failed. Installed new interlock kit and tested operation. Unit tests good. Job complete
WASHER WHIRLPOOL WTW8040DW4 "Arrived on site and inspected washer and found saved error code for long fill, ran water in diagnostic cycle and found no water flow from the hot water side. Will need a new valve assembly to correct issue.; ordrng 1 W11173597 (Valve assembly)"
COOKTOP KITCHENAID KICU569XBL00 "Arrived on site to inspect cooktop for not heating correctly, upon inspection found the front left burner did not work with a certain corroded pan, all other pans had worked correctly, instructed customer on proper use. Complete"
RANGE KITCHENAID KGSK901SSS01 Arrived on site to replace glass. Replaced glass test unit and unit test good.
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site for The bottom rack is stuck, can't be pulled out or removed to adjust the height of the rack. The rack had been pushed too far into the rails of the oven cavity. Gently pulled rack out from left then right sides of the rack. Rack came out and was not damaged. Rack is now sliding in and out of the rails as designed. Job completed."
REFRIGERATOR WHIRLPOOL KBSD602ESS01 Arrived on site to replace light module from previous diagnosis. Found light module in refrigerator and freezer out. Customer preferred refrigerator lights be working so I replaced left second from top module. Needing light module to fix freezer light issues. Customer also complained of frost build up in freezer. Found door gasket not sealing properly. Had light on in freezer and with door closed there was light shinning through on top right corner. Needing freezer door gasket to fix frost issue. ; ordrng 1 KBSD602ESS01 (FREEZER DOOR GASKET) and 3 W11462342 (LED MODULE)s
REFRIGERATOR WHIRLPOOL KRFF507ESS01 Arrived on site for fresh food lights strobing . Found freezer light out . ordrng 1 W10695459 and 1 W10830288 (LED DRIVER )
REFRIGERATOR WHIRLPOOL WRV986FDEM00 Arrived on job to replace previously diagnosed parts. After replacement test operation. Unit cooling and all fans working.
RANGE WHIRLPOOL WFG505M0BS3 "Arrived on site for oven being too hot . Customer complaint was door and surrounding area hot to the touch . Also was storing bread in broiler space and burned said bread . Rsn diagnostics no erro codes . Ran temps oven is avg 352. Took temps around vents on door , avg was 170. Did inform customer that temps were well within specs . No gas leaks detected at time of service. Job complete ."
RANGE WHIRLPOOL WFG505M0BS3 "Arrived on site to install previously diagnosed and ordered parts. Due to the oven door outer trim coming off, I removed and replaced the outer door glass/trim and installed the installation strip per service pointer #W10917778. Tested unit and its operating as designed. No gas leaks detected during service, job completed."
REFRIGERATOR WHIRLPOOL WRT318FZDM05 "Arrived on site to test unit for not cooling. Removed evap cover and found green dye leaking from evap. Needing evaporator, dye drier and sealed system tech to fix issue. Also needing two hours. Office to reschedule.; ordrng 1 W11407409 (EVAP) and 1 W11490399 (DYE DRYER )"
RANGE WHIRLPOOL WEG745H0FS0 "Arrived on site to inspect a crack on the interior wall of the range. Upon further inspection, I found a large crack in the interior wall of the oven on the right side at the front corner where the rack sits and could see the insulation through it. Took photos and contacted Whirlpool techline to report. Spoke to Austin and advised of my findings.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived onsite to inspect filter stuck inside the unit. I freed the filter, replaced it with customers new one. Also found the left door wasnt making contact with the left switch due to an indention in the unit causing the issues. Used pad (W1113654) to fix the issue. Unit now works as designed to customers satisfaction.No leaks observed at the time of service. Job complete"
FREEZER WHIRLPOOL WZF79R20DW03 Arrived onsite for unit not freezing. Looked at unit. Found that the cooling line from the compressor had frost buildup and the freezer also had frost buildup. Called Techline. Suggested to order thermistors and heater. Got Sr#7729328848. Let customer know to allow unit 24 to 48hrs to defrost before returning to service. Ordered parts. Office to reschedule ; ordrng 1 WPW10316428 (heater) and 1 WPW10383615 (thermistor) and 1 WPW10384183 (thermistor)
REFRIGERATOR KITCHENAID KBFN402ESS00 "Arrived on site for refrigerator with not opening properly and customer said I thought about your gasket. Upon arrival I found that the right side pressure door hinge had a broken mounting screw that snapped off inside the Hendrix south also found of the gasket is torn but I informed the customer that the gasket is no longer available and the only way to get the gasket fixed is by ordering an entirely brand new right side ffc door.The part numbers for the screw door and hinge are listed below and the office will need to reschedule once the customers have reached back out to us and let us know how they wanna proceedWPW10485980, W11474472, W10782316"
WASHER WHIRLPOOL WETLV27HW1 Upon arrival found that the washer is fixed and working fine. No service required.
OVEN GE JGB660DEJ1WW Arrived onsite for oven not baking or ignitor not igniting the gas. Upon inspection I found no voltage going to the bake ignitor. The customer stated that the ignitor was recently replaced but never worked. I found the main control not sending correct voltage to the ignitor for it to glow. I am ordering the main control for repair and returning with the bake ignitor just Incase. Main control (WB27K10453) ignitor (WB13X25500). ; ordrng 1 WB13X25500 (range igniter glowba) and 1 WB27K10453 (control oven to9 (ga)
RANGE MAGIC CHEF CGR1420BDW "Arrived on site for customer complaint of no heat in oven, found failed ignitor, I replaced ignitor, unit tested good."
WASHER WHIRLPOOL MVWB835DW4 "Arrived on site and inspected washer and found no water flow from hot or cold valves, after replacing both valves washer is operating properly.
DISHWASHER WHIRLPOOL WDF510PAYW2 Arrived onsite to inspect dishwasher not heating. Ran diagnostics test mode and unit completed and all aspects of the unit worked as designed. Customer advised on purging the hot water and using rinse aid for better results.No leaks observed at the time of service.
DISHWASHER FRIGIDAIRE FBD126RBS0 "Arrived on site to inspect dishwasher for moldy insides, upon inspection found the inside of tub covered in mold, took pictures. Customer advised to speak with AHS. Complete"
RANGE WHIRLPOOL WFE320M0JS0 Arrived on site to replace glass and name plate. Replaced parts test unit and unit test good job complete
RANGE WHIRLPOOL WFG550S0HZ1 Arrived on site for GAS RANGE oval burner in the middle the portion underneath is loose and the whole burner moves a lotInspected middle burner and there was no repair necessary. Unlike the other burners the center burner is meant to be removed for cleaning purposes. All other burners are mounted with screws. Job completed.
WASHER WHIRLPOOL MHW8630HC1 Arrived on job for smell issue. Called tech line 7729327378 and did video Whirlpool will contact customer. Customer not over filling soap. ; saved tckt
WASHER WHIRLPOOL WTW57ESVW1 Arrived on job to replace previously diagnosed parts. After replacement test operation and no change will need cycle switch to complete repairs. Also time sent damaged order new. ; ordrng 1 WPW10168257 (switch-cyc) and 1 WPW10177827 (timer)
WASHER WHIRLPOOL WFW75HEFW0 "Arrived on site for customer complaint of unit not working and giving error code. Found F9E1 f3e1 error codes in diagnostics mode. Found clog in drain line, and in pump, I removed clog, unit tested good.
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived on site to diagnose a dishwasher that is leaking. Found water valve cross threaded and water fitting over tightened. Replaced water valve today but fitting will need to be replaced to complete repairs as gasket inside fitting is cut.Advised homeowner not to turn on water under sink as leak will occur until fitting is replaced.; ordrng 1 W10685193 (fitting)
MICROWAVE WHIRLPOOL WMH31017HZ4 Arrived on site for microwave light not operating. Tested and inspected unit and found failed lamp holder. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
RANGE WHIRLPOOL WFC150M0JW0 Arrived on site for a range that would not allow the top burners to work properly. Upon arrival tested voltage from the power outlet to the terminal block on the range and verified that it is getting 240 V and it is stable between the circuitry of the power outlet all the way to the main controller switches. The infinite switches are also getting the proper voltage but I found that all four of them were turned on were not sending the full 240 V down to the burners like they needed to. I ended up replacing all four infinite switches and retest of the unit and then found that the 28 inch burners had lost their continuity resistance and even though the receptacles are still intact and also receiving 240 V the two Aidans burners would not turn on due to being internally broken. We will need to return with two 8in burner coils for the front left as well as the back right burners. Office to reschedule due to parts currently out of stock; ordrng 2 W11396790 (BURNE
MICROWAVE GE JVM1752SP2SS Arrived on site for a microwave that wont except selections. Inspected unit and work area. Customer showed me that some buttons still work but several buttons do not. Unit needs a control panel for replacement.
REFRIGERATOR WHIRLPOOL WRT549SZDB00 "Arrived on site to inspect refrigerator tripping the breaker. Upon arrival, the customer advised that the unit had been moved to another apartment. Upon further inspection, I found the unit plugged in on an outlet in the living room and operating as designed. I pressed the test button on the breaker and the breaker tripped. Turned the breaker back on and the refrigerator came back on with no issues. I placed the unit where the refrigerator goes in the kitchen and plugged it in. The unit began to operate as designed. When I went to press the test button on the breaker, I found the button was no good. I tested the defrost element, compressor, evap fan and all are operating as designed. I advised the customer of my findings and the issue with the breaker and I recommended they have someone check the breaker. No water connected to the unit. Job completed."
REFRIGERATOR FRIGIDAIRE LGUS2642LF1 Arrived on site for a refrigerator that is not stopping when water or ice is dispensed. Tested unit and found that ice dispenser would not stop dispensing ice even after the paddle was let go. Removed front cover and found the paddle switch completely old and slow to come out of the engaged state. Spoke with SW and was advised that I could replace that switch with a switch from a prior appointment. Replaced switch and tested unit. Unit is now working as designed. Call complete.
DISHWASHER FRIGIDAIRE FPHD2491KF0 Arrived on site to test unit for not draining all the way. Test unit and unit draining correctly. Customer said the unit drains but like 2 hours later theres water in the unit. Couldnt see valve staying open water could be coming from disposal. Couldnt duplicate problem but unit is drawing correctly.
REFRIGERATOR KITCHENAID KRSC503ESS01 "Arrived to install previously ordered parts. Went to install the thermistor and was met with a massive ice buildup on the Styrofoam evaporator cover, that wouldnt allow me to access the evaporator even steaming the food section wouldnt help. Had customer read and sign the defrost waiver and defrost the unit so repair can be completed. Call office and spoke with CW about issue.Office to reschedule the next appointment ; O-emld tckt"
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site to test unit for not washing. Test unit and found wash motor not spraying water. Ordering new sump and motor. Office to reschedule. ; ordrng 1 W11025157 (SUMP AND MOTOR )
DRYER WHIRLPOOL WED8740DW0 Arrived on site to diagnose a dryer that is taking too long to dry. Tested unit and found good airflow and all parts and components operating properly. Did note eco-boost setting was on. Advised homeowner on eco-settings and how they intentionally leave clothes damp to save electricity. No further repairs are needed and all is working properly at this time.
ICE MACHINE WHIRLPOOL GI15NDXZS0 "Arrived on site for customer complaint of unit not producing enough ice, found ice in bin, but not full, found clean condenser, unit passed all tests in diagnostic mode, customer replaced bin thermistor, ordering control board. Its possible the control is not reading the bin thermistor properly. , also ordering tube. ; ordrng 1 W11034363 (cntrl-elec) and 1 W10863947 (tube)"
REFRIGERATOR KITCHENAID KRFF507HPS01 "Arrived on site to inspect fridge for not dispensing ice, upon inspection found the auger stem missing, ordering stem, office to reschedule ; ordrng 1 WPW10347114 (STEM )"
WASHER MAYTAG MVWP575GW0 "Arrived on site to inspect washer for screeching sounds. Upon inspection found the gearcase screeching when filled with water, changed out hub nut with no change. Ordering gearcase and screws. Office to reschedule ; ordrng 1 W11454738 (GEARCASE) and 6 WP8533953 (SCREWS)s"
REFRIGERATOR MAYTAG MSD2732GRS "Arrived on site and tested operation. Found fresh food at 41 degrees and freezer at 10 degrees product temperature. While unit running the mullion is very warm to the touch. Inspected condenser and found it was not clogged with dust and condenser fan is running. Compressor making a gurgling sound and is very hot to the touch. Unit has failed compressor which is causing the high pressure side of the system to build heat. Unit will need new compressor, drier and stub to repair. Office to schedule return services for 2 hour sealed system repair. ; ordrng 1 AUTHO (AUTHO) and 1 CNOTE (2HR SS REPAIR) and 1 TJ90SF8404 (STUB) and 1 W10160407 (compressor) and 1 WPW10143759 (dryer)"
DISHWASHER KITCHENAID KDHE404DSS0 "Arrived onsite for leaking dish washer . Found water leaking from diverter motor . Replaced sump and motor ran diagnostics ,all checked normal. No water leaks detected at time of service..
OVEN WHIRLPOOL WOD51EC0HS01 Arrived on site for upper oven not heating. Inspected unit and work area. Performed diagnostics mode and checked fault codes. Found error F6-E4 UI to control miscommunication. Tested components and found upper bake and broil not working. Gained access to control and measured resistance on temperature limiter and found opened. Was not able to find part on part diagram. Contacted parts department (SR) and was informed to put in part research. Office to schedule appointment when ETA is available. ; ordrng 1 WP4449751 (TEMP LIMITER )
DISHWASHER GE GDT655SSJ0SS "Arrived on site to test unit for leaking water on right side from door. Tested unit found lower wash arm was not properly inserted causing water to spray directly to right corner causing leak. Secured wash arm, tested unit, unit works good. No leaks detected. Job complete."
RANGE WHIRLPOOL WEG745H0FS0 Arrived on side go test unit for center burner not coming on and when it comes in it wont stop clicking or it wont ignite and will just smell like gas and cant turn it off. Found broken knob not allowing switch to turn off or turn gas off. Ordering new knob. Office to reschedule ; ordrng 1 W11211501 (KNOB )
RANGE WHIRLPOOL WFG520S0AS0 "Arrived on site and found customer experiences some gas aroma during the bake cycle. They do however say that it is still baking properly. Disassembled oven and ran bake cycle twice and it is igniting properly every time. Could not find any problem oven is heating normally. Collected service fee only, job complete"
MICROWAVE KITCHENAID KBHS109BSS00 "Arrived on site to replace failed console, after replacing, unit tested good."
RANGE WHIRLPOOL WGE745C0FS01 "Arrived on site for range upper oven enamel liner flaking off, inspected unit and found upper oven liner flaking, called tech line and spoke with Robert (SR# 7729325226) made aware of issue and what was found. Was instructed that whirlpool will contact customer. Job complete."
MICROWAVE WHIRLPOOL WOC54EC0HS02 Arrived onsite and found unit had electrical supply issue. Corrected short in power supply. All checks good. Unit is now operating as designed.
WASHER WHIRLPOOL WTW8040DW2 "Arrived on site for customer complaint of unit leaking, found error codes F3e2 f2e1 in diagnostics mode, found leak coming from water valve housing. New housing was broken in box, ordering housing. ; ordrng 1 W11173597 (housing)"
WASHER GE WVSR1060A1WW "Arrived on site and tested operation. Found unit fills with water and will drain. Motor will not run for agitation or spin. Found lid switch has failed causing motor not to run. Office to schedule return services due to part availability ; ordrng 1 WH12X1043 (switch,lid asm)"
WASHER MAYTAG MHW5500FW1 Arrived onsite for washer that isnt cleaning clothes properly and leaving some clothes dry. Upon inspection I found the bellow full of standing water. I could not see any dirt or build up. I ran a quick diagnostics test and found the bellow is allowing water to slosh around during high spin cycles. I am ordering a bellow for repair and returning with the main control just Incase. Bellow(WPW10237499) office to R/S due to part availability. ; ordrng 1 WPW10237499 (bellow)
WASHER WHIRLPOOL WFW94HEAC0 Arrived on site to diagnose a washing machine that is making unusual noise. Tested all parts and components and found no failures to washer at this time. No repairs are needed and no leaks were found at time of service.