We serviced a
WHIRLPOOL RANGE
Model WFE975H0HZ4
Near Austin, TX 78744
Joe Z
Job Details: 11/28/2022
Arrived onsite for damaged cook top. Upon arrival inspected unit and found cooktop is warped/ bent and not staying securely mounted to range. Need to replace cooktop. Replaced cook top. Unit is operating as designed. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHV04
Near Austin, TX 78744
Joe Z
Job Details: 11/28/2022
Arrived onsite to install previously ordered parts. Replaced door ice separator assembly. Test unit and and all components operate correctly. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM8
Near Temple, TX 76502
Tyler
Job Details: 11/28/2022
"Arrived on site for dishwasher not turning on. Upon arrival confirmed issue but found f4e3 in diagnostics. I then verified motor had stable 120v connection. Confirmed motor failure and replaced sump asm. Reassembled and tested unit, found no leaks and dishwasher functas designed. Call complete"
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Austin, TX 78744
Joe Z
Job Details: 11/28/2022
Arrived onsite to install previously ordered parts. Replaced outer glass assembly and name plate. Door is now correct. Job complete.
We serviced a
JENN-AIR RANGE
Model JDRP548HL01
Near Austin, TX 78759
Vincent
Job Details: 11/28/2022
"Arrived on site for oven, inspected unit and work area. CX complaint was smaller oven was not working. Tested unit and found it not responding. Called techline and while waiting for them to answer I found the problem it was the mode selector knob that was not actually selecting the appropriate mode. I spoke to Ed SR#7735147990 and informed him about my findings. Unit is now operating as designed. No leaks where observed during service. Job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Austin, TX 78750
Vincent
Job Details: 11/28/2022
Arrived on site for refrigerator with door swing problems. Inspected unit and work area. Inspected unit and found cam a bit work out and also found refrigerator not properly leveled. Replaced cam and leveled unit correctly. I explained this model is not spring loaded so they would have to hold the door for it not to swing open. Unit is operating as designed. No leaks where observed during service. Job completed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Austin, TX 78733
David S
Job Details: 11/28/2022
Arrived on site to install previous diagnose part. I gained access to the control UI. I replaced the UI. I reassembled the unit and tested it. It is now working as designed. Job complete.
We serviced a
WHIRLPOOL DRYER
Model WED8200YW2
Near Austin, TX 78746
David S
Job Details: 11/28/2022
Arrived on site for dryer not tumbling. I inspected the unit and work area. I found the belt slipped off the motor pulley. I reseated the belt and ensured it is in proper position. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Georgetown, TX 78633
Gerry C
Job Details: 11/28/2022
"KRMF706ESS05 Arrived to inspect vibration. I found the lower air dam for the condenser was vibrating on the lower unit pan. I corrected the placement issue and secured the panel. Further testing revealed the issue was resolved. The drain tube was starting to form gapping and I sealed and re-mounted. The chassis required squaring and after, the doors operated as designed. No leaks observed during service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Moody, TX 76557
Jonathan M
Job Details: 11/28/2022
"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the compressor, dryer, and coupler and charge the unit with 120 psi of nitrogen. Could not hear any leaks at the evaporator and found pressure holding. Vacuumed down the unit and found the unit held a vacuum at -31 psi for 15 minutes. Charge to the unit and found the unit cooling and operating as designed. Call complete."
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Gatesville, TX 76528
Jonathan M
Job Details: 11/28/2022
"Arrived on site for a washing machine that is making excessive noise when in use. Inspected unit and work area. The customer advised that it sounds like the motor is shorting out when the unit is running and thought there would be an issue due to the excessive noise in the washer mix when in use. Ran the unit through diagnostics and did not find any stored error codes. Ran the unit to an auto test and the customer advise the sound it was making when the unit was in agitation. Did explain to the customer that the sound that I was hearing was normal and not sound like a failed functional part. I called Whirlpool Techline and spoke to Butch SR# 7735145460. He had me run through a couple checks and all tests ran as designed. He advised that this is normal for these washers and to not make any repairs. He advised that the customer may contact customer service for further assistance but on the repair side, there was nothing else we can do. Call complete."
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Crawford, TX 76638
Jonathan M
Job Details: 11/28/2022
Arrived on site for a dishwasher that has a special project to replace the heater. Inspected unit and work area. Did confirm that the customers model and serial ranges were within the service pointer and replace the heater. Tested the unit and the unit worked as designed with no leaks present. Call complete.
We serviced a
AMANA DISHWASHER
Model ADB1400AGB3
Near Uhland, TX 78640
Leonardo
Job Details: 11/28/2022
Arrived on site to test unit for unit not washing. Test unit and found bad wash motor. Replaced sump and motor test unit and unit test good no leaks present job complete.
We serviced a
WHIRLPOOL OVEN
Model WFE525S0JS3
Near Kyle, TX 78640
Leonardo
Job Details: 11/28/2022
Arrived on site to test unit for unit not heating correctly. Test unit and found black wire from power cord connected to white wire to unit. Removed the black wire and secured it to the black wire to unit test unit and unit test good job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Austin, TX 78738
Leonardo
Job Details: 11/28/2022
Arrived on site to test unit for door falling. Test unit and found broken pads. Replaced pads test unit and unit test good job complete.
We serviced a
LG WASHER
Model WM3670HVA
Near Austin, TX 78704
Matthew
Job Details: 11/28/2022
Arrived onsite to replace door seal. Replaced seal and tested. Seal is seated properly and no leaks present at this time. Job complete
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LFTR2021TFA
Near Wimberley, TX 78676
Andrew
Job Details: 11/28/2022
Arrived on site and replaced previously diagnosed icemaker assembly with inlet valve. Unit now working as designed. No leaks detected. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Austin, TX 78750
David S
Job Details: 11/28/2022
"Arrived on site for dishwasher not cleaning the dishes. I inspected the unit and work area. I found standing water in the dishwasher. I gained access to the drain line and found it didnt have a high loop. I corrected the drain line and found the water supply turned off. I turned the water supply on and tested the unit. I found the valve working, the pump working and the unit heating. It is now working as designed p. Job complete."
We serviced a
KITCHENAID RANGE
Model KFGC506JSS01
Near Leander, TX 78645
Kimo
Job Details: 11/28/2022
Arrived onsite for a rang with a right rear burner that is not ingraining. Upon inspection I found this to be true I adjusted the burner and tested and found no change. I replace the burner head and tested the unit and found unit operating as designed. Job complete no gas leaks at this time
We serviced a
WHIRLPOOL OVEN
Model WOS31ES0JS20
Near Leander, TX 78641
Maurice R
Job Details: 11/28/2022
Arrived onsite for broken oven handle . Found the unit with the broken handle and replaced it.
We serviced a
JENN-AIR OVEN
Model JJW3830LL00
Near McGregor, TX 76657
Jonathan M
Job Details: 11/28/2022
"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the outer glass, middle glass, and clips and tested the unit. The unit began to work and operate as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Temple, TX 76504
Jonathan M
Job Details: 11/28/2022
Arrived on site for a refrigerator that is not dispensing ice intermittently. Inspected unit and work area. The customer advised that sometimes the ice gets stuck in the ice chute when they dispense cubed ice. Check the ice container and found all the cubes were proper sizes and there was no clumping going on in the ice container. Tested the unit five times and was able to dispense cubed ice as designed. I did not find any obstructions inside the ice shoot or the ice container causing the issue. I called Whirlpool Techline and spoke to Andrew SR# 7735137927. He advised that the issue would most likely be due to ice clumping in the ice container and that the reason why we cannot replicate it right now is because the ice is not clumped. Checked all door gaskets and found all door gasket sealing properly. He advised that this is a Yusen care issue and the consumer will need to dump the ice bin out once every week to two weeks and to make note for the repair. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF992FIFM00
Near Cedar Park, TX 78613
Paul
Job Details: 11/28/2022
Arrived onsite for a refrigerator to replace the previous diagnosed parts. I replaced the main control and the RC evaporator cover. I mounted the thermistor with zip ties. I powered the refrigerator up and found it working as designed. Call complete. Technical Service Pointer #: W11376817A.
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS02
Near Austin, TX 78732
Luis
Job Details: 11/28/2022
Arrived on site for defective leds removed defective leds installed updated led modules per service pointer all leds working as designed. Autho S84638
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Austin, TX 78703
Wesley
Job Details: 11/28/2022
Arrived onsite and found failed capacitor causing failure to complete cycle. Replaced capacitor W11395618 with truck stock. All checks good. ; used 1 W11395618 (Capacitor) from stock
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS4
Near Leander, TX 78641
Maurice R
Job Details: 11/28/2022
"Arrived onsite for oven not heating. On inspection found heating element wire coating was brittle and parts missing,replaced the element. Tested the bake valve by calling for gas and got 124vac, replaced the valve. Tested unit to 350?, unit is operating as designed. No gas leaks detected during service."
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Liberty Hill, TX 78642
Maurice R
Job Details: 11/28/2022
Arrived onsite for dishwasher lower arm broken. On inspection the arm came off and landed on the burner and melt the connection part of the arm. Replaced the spray arm and tested unit. No water leaks detected during service.
We serviced a
WHIRLPOOL VENTHOOD
Model WVU37UC6FS
Near Liberty Hill, TX 78642
Maurice R
Job Details: 11/28/2022
"Arrived onsite for light not working. On inspection the lights had a glow to them when in the on position put not on. Replaced the switch, and tested unit. Unit working as designed."
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFS04
Near Leander, TX 78645
Kimo
Job Details: 11/28/2022
Arrived onsite for refrigerator that seems to be getting warm in rc at time cx informed me that they had only episodes this twice and never again. Upon arrival I performed a temp test and found Rc at 28* set to 37*fc at 4* and falling . I tested the rc thermistor and found that is was good I then tested the rc Evap thermistor and found it good. Unit operating as designed at time of service. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ1
Near Round Rock, TX 78681
Kimo
Job Details: 11/28/2022
Arrived onsite for ar Andover that is having Intermittent sparking issues. Upon arrival I tested the unit and found that the unit lit and it had good flames. Due to the Intermittent nature of the issue I replace the control and the module. And tested the unit and found unit operating as designed. Job complete no gas leaks at this time .
We serviced a
WHIRLPOOL FREEZER
Model WSZ57L18DM00
Near Round Rock, TX 78681
Kimo
Job Details: 11/28/2022
"Arrived onsite for standing freezer that is making a loud noise. Upon inspection I found that the evap fan motor was incased in ice. I tested the heating element and found it good, I then checked the thermistor and found that it was showing out of range. I replace it and removed the ice from the fan and found that the fan was operating properly. And the airflow return to normal. Unit is now operating as designed. Job complete."
We serviced a
WHIRLPOOL DRYER
Model MEDC465HW0
Near Round Rock, TX 78681
Kimo
Job Details: 11/28/2022
"Arrived onsite for a dryer that will dry one load and then when the cx puts another load in the unit would flash its drum light and it would not power on till it sits for a while. Upon inspection i checked for power at the wall and found good voltage, I then checked the terminal block and found that the was a loose connection there I corrected this and tested the unit ad found the unit operating as designed. I the tested the unit for airflow and found that it had poor airflow then contacted to the vent hose and good airflow when disconnected. I advised the cx to have the event checked to clear any developing clogs in the vent. Unit otherwise is operating as designed. Job complete"
We serviced a
WHIRLPOOL OVEN
Model WOS31ES0JS01
Near Round Rock, TX 78681
Paul
Job Details: 11/28/2022
Arrived onsite for a wall oven that trips the breaker when bake is turned on and broil was staying on prior to the last visit. I found the broil element burned off on one side and the element grounded to the chassis. I replaced the broil element and tested. I found the bake relay on the new control that was replaced on the previous visit not closing. I suspect it blew when it tripped the breaker on the previous visit. I replaced the control and tested. The oven is working as designed. Call complete.
We serviced a
KITCHENAID VENTHOOD
Model UVL6036JSS2
Near Liberty Hill, TX 78642
Maurice R
Job Details: 11/28/2022
Arrived onsite for vent light flickering. On inspection the light only flickers on low setting. Informed the CX that LED lights need to be dimmable LED lights to handle different voltages.
We serviced a
WHIRLPOOL DRYER
Model WED5010LW0
Near Round Rock, TX 78681
Vincent
Job Details: 11/28/2022
"Arrived on site for dryer, inspected unit and work area. CX complaint was dryer not drying. Inspected unit and found the neutral and ground miss wired and found plug not fully inserted. Tested voltage and it was not receiving 240v, after fixing the plug I tested and unmet is now operating as designed. Advised CX to get vents cleaned out as well."
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KBS0
Near Austin, TX 78748
Scott
Job Details: 11/28/2022
"Arrived on site , replaced heater element . Ran diagnostics per whirlpool specs. No water leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ1
Near Mustang Ridge, TX 78610
Scott
Job Details: 11/28/2022
"Arrived on site ,replaced bake igniter . Ran preheat several times . Unit is firing properly . No gas leaks detected at time of service. Job complete."
We serviced a
WHIRLPOOL VENTHOOD
Model WVU17UC0JS0
Near Kyle, TX 78640
Andrey
Job Details: 11/28/2022
"Arrived on site to test unit for lights not working, tested unit found loose wire on light socket, secured connection, tested unit unit now functioning properly job complete"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Briarcliff, TX 78669
Leonardo
Job Details: 11/28/2022
Arrived on site to replace console. Replaced console test unit and unit test good job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHM08
Near Cottonwood Shores, TX 78657
Lou
Job Details: 11/28/2022
"Arrived on site to inspect refrigerator leaking water. Upon further inspection, the customer advised the unit is leaking water form the freezer section. Opened the door and found a sheet of ice at the bottom. Pulled the unit out and inspected the drain tube and found insulation clogging the tube. Removed the debris and tested and unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
MAYTAG WASHER
Model MVW7232HC
Near Liberty Hill, TX 78642
Maurice R
Job Details: 11/28/2022
"Arrived onsite for for washer leaking. Talking with CX the washer had walked and pulled the drain hose off the back of the unit. On inspection found that the drain hose was connected correctly, fixed that issue. Found that the suspension was shot, replaced and recalibrated the unit. No water leaks detected during service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDM01
Near New Braunfels, TX 78132
Andrew
Job Details: 11/28/2022
Arrived on site and replaced previously diagnosed compressor and harness. System held vacuum and charged to specs. no signs of refrigerant leak. Frost pattern starting to develop on entire evap and no signs of restriction at the moment. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ03
Near San Marcos, TX 78666
Andrey
Job Details: 11/28/2022
"Arrived on site to test unit for no ice production, tested unit found ice maker has a full bin of ice, water is dispensing properly, customer stated that it has started to make ice last Friday and has been working properly, ran ice maker harvest and fill test and it passed, FC and RC thermistors passed, unit is running as designed, advised customer to monitor and if issue returns to call us back job complete"
We serviced a
WHIRLPOOL DRYER
Model WED7500VW2
Near Austin, TX 78702
Wesley
Job Details: 11/28/2022
Arrived onsite and verified blower motor seized and power to unit is correct. Advised customer on options ; ordrng 1 WP8182472 (Motor) and 1 WP8182538 (Blower wheel) and 1 W10843940 (Thermostat) and 1 WP8182528 (Heater)
We serviced a
MAYTAG WASHER
Model MVWB835DC4
Near Buda, TX 78610
Andrey
Job Details: 11/28/2022
"Arrived on site to test unit for broken lid, tested unit found left side hinge has cracked the lid, need lid to fix issue, ordrng 1 W10817363 (Lid)"
We serviced a
MAYTAG WASHER
Model MVWB835DC4
Near Round Rock, TX 78665
Cliff
Job Details: 11/28/2022
Arrived on site to diagnose a washer that is not responding to user input. Found ui malfunctioning and it will need to be replaced to complete repairs. ordrng 1 W11120178 (Console)
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC42FMS01
Near The Hills, TX 78738
Luis
Job Details: 11/28/2022
"Arrived on site. Found broken water line under unit,inlet tube ordering water lines and union connections. ordrng 1 WX08X10015 (Water line) and 1 W11533506 (Tube water) and 1 WX08X10006 (Water line) and 1 WP4373559 (Fitting) and 1 WP2300868 (Fitting 5/16) and 1 WP2198677 (Fitting 1/4)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS02
Near Austin, TX 78731
Luis
Job Details: 11/28/2022
"Arrived on site. Found loud noise from ice box fan,ran diagnostics thermistors reading 25 and -31 on freezer section,removed evaporator cover found evaporator incased in ice,ran defrost test heater not powering on diagnosed a defective harness. Found ripped gasket and and ice door tray ordering correct parts. ordrng 1 W11407678 (Ice box fan) and 1 W10858452 (Harness)"
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Pflugerville, TX 78660
Cliff
Job Details: 11/28/2022
Arrived on site to diagnose a washer that is not stopping spin. Found main control shorted and it will need to be replaced to complete repairs. ordrng 1 W11556725 (Control)
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Smithville, TX 78957
Matthew
Job Details: 11/28/2022
Arrived onsite for dryer shutting off prematurely on timed and sensor dry settings. Upon arrival inspected unit. Selected time dry and after 5 min unit turned off. Passed start and immediately turned back on. This happened a couple times. Called tech line for assistance. Ran test to see if motor was overheating but tech explained that unit would not turn on immediately after. Recommended replacing start switch for possible defective contact cutting power to motor. Unit is heating. Tech provided SR#7735148917. Replace start switch. Tested unit and unit still shut off. Ordering motor and bringing door switch and timer. May need to contact techline again. ; ordrng 1 279827 (Motor) and 1 WP694089 (Wheel)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT106TFDB01
Near Bastrop, TX 78602
Matthew
Job Details: 11/28/2022
"Arrived onsite for refrigerator not cooling. Ran pressure test and unit equalized at 48 psi. Running pressure jumped approximately 10 psi on low and high side to 60 psi. Called tech line for assistance. Tech Steve provided SR#7734410232. Compressor is failed, not pumping. Removed dryer and beads are dark in color with oil throughout. Tech recommended blowing with nitrogen, replacing dryer and failed compressor. Compressor not pumping. ; ordrng 1 Nitrogen (Nitrogen)"
We serviced a
WHIRLPOOL COOKTOP
Model KCGS356ESS00
Near Cedar Creek, TX 78612
Matthew
Job Details: 11/28/2022
Arrived onsite for burners popping and no adjustment on flame. Upon arrival inspected unit. Adjusted all burners so that flame transitions from low to high. Unit is on propane. Center burner is popping/whiffing when adjusted flame from low to high. Bringing orifice kit and center burner parts. Need to confirm correct conversion to propane. ; ordrng 1 W10639869 (Orf center) and 1 W10811599 (Flame spreader) and 1 W10819916 (Burner cap)
We serviced a
WHIRLPOOL DRYER
Model MED5630HW1
Near Dripping Springs, TX 78620
Andrey
Job Details: 11/28/2022
"Arrived on site to test unit for unresponsive console, tested unit found console control not responding to commands, did not find any loose connections, will need console to fix issue and after vent test needs to be preforming to determine if its the cause of failure, office to reschedule ; ordrng 1 W11384511 (Console) and 1 Venttester (Vent tester) and 1 W11388032 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBFN502ESS02
Near Dripping Springs, TX 78620
Andrey
Job Details: 11/28/2022
"Arrived on site to test unit for doors popping open, tested unit found hinge mechanism was not installed properly preventing spring from pulling door closed, door shaft is not sturdy and is spinning out in hinge, ordering all parts for hinge replacement, office to reschedule ; ordrng 1 WPW10121046 (Left extension) and 1 WP2307857 (Right extension) and 2 W11218690 (Top door hinge)s and 2 WPW10485980 (Top hinge assembly)s and 2 WP2316859 (Bushings)s and 2 WP2006346 (Washer)s and 1 W11403572 (Door stop)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ00
Near Cedar Park, TX 78613
Paul
Job Details: 11/28/2022
"Arrived onsite for a refrigerator to replace previous diagnosed parts. I replaced the FC door slides, cleaned the bottom of the FC and tested the door. The door is working and closing as designed. I found the wrong door gasket in the call. The prescreened gasket was for the FC and the right RC door gasket needs to be replaced. Ordering W10830274 RC Door Gasket. RS for Mon 12/5.; ordrng 1 W10830274 (RC Door Gasket)"
We serviced a
WHIRLPOOL FREEZER
Model GAFZ30FDGB04
Near Austin, TX 78727
Vincent
Job Details: 11/28/2022
"Arrived on site for freezer, inspected unit and work area. CX complaint was door not closing properly. CX had door delivered to them. I called techline and explained what was going on and spoke to Scott SR#7735148481. I will need to reorder the door. As the new door was damaged. C-NOTE make sure door is not damaged. Office to contact CX when part has arrived. ; ordrng 1 W11233211 (Door) and 2 WP2314293 (Thrimble)s"
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL01
Near Austin, TX 78759
Vincent
Job Details: 11/28/2022
Arrived on site for refrigerator. Inspected unit and work area. CX complaint is unit wont dispense ice. Tested unit and found it not dispensing any ice from chute. I gained access to to the auger motor to test voltage and found no voltage because it shorted the control from the motor being submerged in water. I will order the parts and Order autho. ordrng 1 W11450890 (Control)
We serviced a
WHIRLPOOL DRYER
Model MED8630HW2
Near Round Rock, TX 78665
Cliff
Job Details: 11/28/2022
Arrived on site to diagnose a dryer that is making unusual noise. Found rt side panel dented causing tub to rub on wall. Panel will need to be replaced to complete repairs. Return date set for 12/2.File# 7734843460; ordrng 1 W11233548 (Panel)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Austin, TX 78749
Scott
Job Details: 11/28/2022
"Arrived on site for cooling issues . Unit has been unplugged for awhile. Ran diagnostics. All fans working . Did find left fresh door hinge bent badly . Mullion is not making contact , can shine a light thru gap. Ordering hinge , cap and latch . No water leaks detected at time of service ; ordrng 1 W10248706 (Hinge) and 1 W10505294 (Door coupler) and 1 W10712952 (Door latch)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBFN502EPA02
Near Johnson City, TX 78636
Andrew
Job Details: 11/28/2022
Arrived on site to replace previously diagnosed control per Techline. Par was a run without. Spoke with AM and he has the part. Spoke with DW and verified he has part.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Georgetown, TX 78628
Gerry C
Job Details: 11/28/2022
"Arrived to inspect non-operation. The unit was flashing F9E1 upon arrival. I found the correct resistance at the drain pump, but when measured from the control, it was an open load. The harness had failed at the junction for the drain pump at the lower tub area and I was able to make a temporary repair to remove the standing water. There is no enough available wire to ensure harness integrity and the lower harness will need to be replaced. No leaks observed during service. ; ordrng 1 W11643701 (Lower Harness)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Austin, TX 78749
Scott
Job Details: 11/28/2022
"Arrived on site for washer getting off balanced ,vibration and not finishing load . Found oil leaking from gear case . Ordering gearcase , cam , hub , belt ,wash plate if needed No water leaks detected at time of service. Call to set return ; ordrng 1 W11454734 (Gearcase) and 1 W10752283 (Wash plate) and 1 W10396887 (Hub) and 1 W10721967 (Cam) and 1 W10808317 (Belt)"
We serviced a
KITCHENAID ICE MACHINE
Model KUIX535HPA00
Near Horseshoe Bay, TX 78657
Lou
Job Details: 11/28/2022
"Arrived on site to inspect ice machine not making ice. Upon further inspection, I found the bin empty and unit turned off. Turned the unit on and placed it in diagnostics. I found the cleaning light illuminated. Tested all the components and found the valve slowly dispensing water, the reservoir drain pump has failed, the evaporator is dirty and at the end of the test, I found the on/off light blinking showing the bin thermistor is out of range. I tested the thermistor and did find it out of range. I tested the cutter and found it getting 10.6VAC and 4.8ohms well within range. I tested the unit in a normal mode and found the unit is making a good slab of ice on the evaporator but due to the evaporator needing to be cleaned, the slab would not drop too the cutter. I am ordering the reservoir drain pump, bin thermistor and cleaning solution and will return with all prescreened parts. Scheduled return service for 12/07/22 at which time, the reservoir drain pump, bin thermistor and valve will need to be replaced. Recommended that the customer wait to clean the unit until after repairs have been made due to the reservoir drain pump failing. No water leaks observed during service.; ordrng 1 W11542868 (Reservoir drain pump) and 1 WPW10511923 (Bin thermistor) and 1 W11179302 (Cleaning solution)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Austin, TX 78759
David S
Job Details: 11/28/2022
"Arrived on site for dishwasher not drying the dishes and the door falling. I inspected the unit and work area. I found fault code F7e1 no heat in diagnostics. I ran a diagnostics cycle and found the unit filling with water, and the wash motor coming on. I found the heating element coming on. I inspected the hinges and found the friction pads missing. I recommend the thermostat and friction pads be replaced. The office will reschedule when we have eta on the parts.; ordrng 1 WP661566 (Thermostat) and 2 WP8268961 (Friction pads)s"
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US6HS00
Near Lago Vista, TX 78645
Kimo
Job Details: 11/28/2022
Arrived onsite for a malfunction cooktop. Upon arrival I found that no one was home i contacted the office and the office attempted to reach customer but was not successful. I waited 10mins and no one showed. I then tagged the door and moved on. Office to reschedule ; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB533CZJZ00
Near Austin, TX 78703
Luis
Job Details: 11/28/2022
"Arrived on site for no cool. Compressor not running,power cycled unit compressor powered on ran for a few minutes then shut off,odd noise from compressor,ran diagnostics powered on compressor no heat from discharge tube,odd noise from compressor. Ordering a new compressor,control and fittings,unit had an aluminum heat exchanger will need lockrings. ; ordrng 1 W11370574 (Compressor) and 1 W11506635 (Access valve) and 1 Wpw10143759 (Drier uv) and 1 W11559685 (Tray) and 1 W11487480 (Control) and 1 Lockringkit (Lock ring kit) and 1 R600a (R600a) and 1 Aluminumcaptube (Aluminum cap tube)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM704EBS1
Near Austin, TX 78748
Scott
Job Details: 11/28/2022
"Arrived on site for poor washing performance. 9-4,6-1,8-2,. Found element warpped and Wash motor isnt pushing any water to turn spray arms . Ordering sump and motor and heater element . No water leaks detected at time of service. Call to set return ; ordrng 1 W10673257 (Sump and motor)"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near New Braunfels, TX 78130
Andrew
Job Details: 11/28/2022
Arrived on site to test unit for not completing wash cycles. Found failed run capacitor. Part was run without
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS4
Near Austin, TX 78744
Joe Z
Job Details: 11/28/2022
"Arrived onsite for Detergent Remains at End of Cycle . Upon arrival,ran diagnostics and got error codes 4-3 motor not running and error code F7-E1 no heat. Test unit and wash motor is not energizing. Need to replace sump and motor and return with control and heater. Office to reschedule ; ordrng 1 W11025157 (Sump and motor) and 1 W10518394 (Heater) and 1 W11087226 (Control)"
We serviced a
WHIRLPOOL RANGE
Model KSGG700ESS1
Near Austin, TX 78704
Wesley
Job Details: 11/22/2022
Arrived onsite for miswired error code f9e0. Found visible damage to the main control of unknown cause. Repaired by replacing Main control. Tested unit and found function to be restored to normal operation. Advised customer on repair.
We serviced a
WHIRLPOOL WASHER
Model MHW5630HW0
Near Austin, TX 78721
Joe Z
Job Details: 11/22/2022
"Arrived onsite for Not powering on. Upon arrival found unit stacked and in tight space. Customer removed dryer to make washer accessible. Test unit and console is not responding. Checked polarity and is good. Getting 120 to control. Control sending correct voltage to console. Need to replace console Replaced console. Test unit. Unit now operates as designed. No leaks present at this time. Job complete.
We serviced a
GE MICROWAVE
Model JVM1640WJ01
Near Georgetown, TX 78628
David Z
Job Details: 11/22/2022
"Arrived on site to diagnose microwave that's not heating and making some noise. Tested unit and could hear the magnetron buzzing very loudly indicating failure. Call complete."
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2290REP00
Near Dripping Springs, TX 78620
Luis
Job Details: 11/22/2022
"Arrived on site. Loud noise while dispensing water,installed bypass noise no longer present diagnosed a defective filter head,replaced filter head ran dispenser no loud noise checked connections no leaks.
We serviced a
MAYTAG DRYER
Model MEDB765FC0
Near Georgetown, TX 78628
Lou
Job Details: 11/22/2022
"Arrived on site to inspect dryer not heating. Upon further inspection, I removed the bottom front panel and found the metal plate in the center of the element was badly warped. I disassembled the unit and found the unit with a large amount of lint inside (before photo). Removed the element and found the coil broken. Also found all four rollers and the tension pulley with a large amount of oil debris built up on the axles and the drive belt worn. I removed the lint and vacuumed the remainder of the unit. Removed and replaced the rollers (4), tension pulley, belt and element and reassembled the unit and tested. Unit is operating as designed. No lint observed at the end of service (after photo), job completed."
We serviced a
JENN-AIR RANGE
Model D140
Near Elgin, TX 78621
Matthew
Job Details: 11/22/2022
"Arrived onsite for temperature control knob not functioning properly. Upon arrival inspected unit. Tested and found Knob inverted , not accurate with the dial placement. Reversed knob and tested. Unit is now functioning properly. Job complete .
We serviced a
WHIRLPOOL ICE MACHINE
Model WUI95X15HZ00
Near Cedar Park, TX 78613
Paul
Job Details: 11/22/2022
Arrived onsite for an ice machine that is still making thin wet ice. I tested the ice machine and found two issues. The fill valve is not letting enough water in and the sensors in the pump are not allowing the water to fill the reservoir all the way up to full potential.replace the fill valve and the recirculation pump. The unit is working as designed. There were no water leaks present at the time of service. Call complete
We serviced a
GE DRYER
Model GTD65GBSJ3WS
Near Austin, TX 78728
Vincent
Job Details: 11/22/2022
Arrived on site for dryer. Inspected unit and work area. customer complaint was not blowing air. customer stated he got vents cleaned by some company. I checked the vent tube and it was clogged up with lint. Tested unit without vent tube and it was operating as designed. I instructed customer to get them cleaned professionally. I charged customer a second appliance discount.
We serviced a
BOSCH OVEN
Model HBL8451UC/01
Near Austin, TX 78750
Vincent
Job Details: 11/22/2022
"Arrived on site for oven, inspected unit and work area. Gained access to replace control. Replaced control and tested. Unit is now operating as designed.
We serviced a
GE OVEN
Model PK7500DF6WW
Near Lakeway, TX 78734
Leonardo
Job Details: 11/22/2022
Arrived on site to replace bottom cooling fan. Replaced fan test unit and both ovens preheated to 350? job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204DSS0
Near Georgetown, TX 78628
Lou
Job Details: 11/22/2022
"Arrived on site to inspect dishwasher not draining. Upon further inspection, I pressed the cancel button and engaged the drain pump and could hear the pump come on, but no water was being extracted from the unit. I removed the water using my shop vac. I removed the drain pump and tested it and it is operating as designed. When I inspected the drain hose, I found the proper hose connected to the unit, but it was modified going through the cabinets and to the disposal. I advised the customer that the actual drain hose that comes with the unit is good and clear, but there is possibly clogging in the modified drain hose. I recommended that the customer have a plumber inspect the modified hose and drain that the hose connects to under the sink. I recommended that the customer not use the unit until the drain hose has been corrected. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model GB2SHTXTS01
Near Austin, TX 78723
Matthew
Job Details: 11/22/2022
Arrived onsite to assess leaking fridge. Upon arrival powered unit. Was checking ice maker for potential leaks but noticed that compressor kept kicking off on overload. Inspected unit and found fridge is having compressor failure. We cannot move forward with a good repair. Job complete
We serviced a
JENN-AIR RANGE
Model JES1450DS0
Near Austin, TX 78735
Leonardo
Job Details: 11/22/2022
Arrived on site to test unit for right front burner staying on high. Test unit and found and switch. Replaced switch. Test unit and found unit working as designed job complete.
We serviced a
WHIRLPOOL OVEN
Model KEMS308SSS04
Near Austin, TX 78733
Leonardo
Job Details: 11/22/2022
Arrived on site to test unit for oven not getting to temp on bake but working on convection bake. Test unit and found bad console and board.
We serviced a
WHIRLPOOL OVEN
Model WO551EC0A504
Near Kyle, TX 78640
Leonardo
Job Details: 11/22/2022
Arrived on site to test unit for no power. Test unit and found opened thermal fuse not allowing power to control boards. Replaced thermal fuse . Test unit and unit pre heated to 350? job complete.
We serviced a
GE DISHWASHER
Model DDT595SBL4TS
Near Georgetown, TX 78628
David Z
Job Details: 11/22/2022
"Arrived on site to follow up on dishwasher that was dead shortly after control replacement. Tested unit and found diagnostic light is on, but UI is unresponsive. Per directions from SW, power cycled unit several times after verifying the CSM was not tripped. After 6 power cycles the unit powered on, which per directions requests to update software with Module WD98R5957301 from GE. The unit is working at this time. Customer advised we do not have this module and it's on back order from GE until January at this time. Customer will follow up mid Jan to see if we have module to update. Customer requested I replace the bezel on the UI with their part, which they are aware has several broken tabs. I was able to get the bezel on successfully, but advised there's no warranty since clips are broken. Call complete, customer will follow up in Jan for status on update module. I also advised to get in touch with GE if we can not get the module easily. Call complete."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Burnet, TX 78611
Maurice R
Job Details: 11/22/2022
"Arrived onsite for MW caught on fire. The door is melted, the turntable is melted. The inside of the MW is scorched and melted (see pics)SR 7735112358. Safety team is going to replace the MW. Informed the customer to contact WP CUSTOMER SERVICE. FOR REPLACEMENT."
We serviced a
MAYTAG DRYER
Model MDE7600AYW
Near Austin, TX 78704
Wesley
Job Details: 11/22/2022
Arrived onsite to diagnose a dryer that had power but would not start. Tested door switch and found light corresponding to switch and belt tension on drum. Tested power at the outlet and found only one leg. Reset breaker which had not tripped. Power restored to both legs. Unit is now operating as designed. Explained findings to customer and that ongoing or repeat symptoms would require the electrical supply to be repaired. All else checks good.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Austin, TX 78759
Vincent
Job Details: 11/22/2022
"Arrived on site for refrigerator making noises, inspected unit and work area. customer showed video of unit making noises and I could not pin point where it was coming from. I took temps and RC 30? FC 07. Found ice build up on cap tube in the fc evap. Will need UI, CONTROL, HARNESS.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Manchaca, TX 78652
Matthew
Job Details: 11/22/2022
Arrived onsite to replace faulty compressor. Replaced compressor dryer and access valve. Pulled vacuum and held. Charged unit per spec and ran unit. Found unit also needed inverter. Ran unit and compressor is running properly. Check for frost pattern and was good. Recommended customer monitor temperature for 24 hrs before loading. Job complete
We serviced a
JENN-AIR REFRIGERATOR
Model JS48PPDBDA
Near Austin, TX 78746
Luis
Job Details: 11/22/2022
"Arrived on site. Replaced power supply control powered unit on all lights powered on,compressor and fans powered on.
We serviced a
LG OVEN
Model LRG3193ST.FSTELGA
Near Georgetown, TX 78633
Gerry C
Job Details: 11/22/2022
"Arrived to inspect heating issue. The customer would have to start the bake process after every initial heating cycle, as the unit would not relight. I tested the temperature sensor and found it within range. I then tested the bake hot surface igniter and found it at 163 at room temperature. The broil was 94 and the replacement bake igniter was 80. I removed and replaced the bake igniter and tested. The air shutter was set all the way open and there was excessive unburnt fuel and noise and I corrected. I believe this was a contributing factor to the early failure of the igniter. The unit heated to the set temp and then cycled off. Subsequent ignition pulses operated as designed. No gas leaks detected during service.
We serviced a
FRIGIDAIRE DISHWASHER
Model FFID2426TS4A
Near Pflugerville, TX 78660
Cliff
Job Details: 11/22/2022
Arrived on site to diagnose a dishwasher that is not drying properly. Tested all parts and components and found no failures to unit at this time. Advised customer on findings and best cycles and options for best performance. No further repairs needed and no leaks were found at time of service.
We serviced a
JENN-AIR COOKTOP
Model JGD3430GB00
Near Austin, TX 78739
Kevin
Job Details: 11/22/2022
"Arrived on site and replace spark module, cooktop will now stop igniting once burner has lit, job complete
We serviced a
GE COOKTOP
Model PGP953SET1SS
Near Austin, TX 78717
Paul
Job Details: 11/22/2022
Arrived onsite for a cooktop to replace previous diagnosed parts. I replaced the left center and center burner valves. I cleaned the orifices. I tested the cooktop and all is working as designed. There were no gas leaks present at the time of service. Call complete.
We serviced a
KITCHENAID DISHWASHER
Model KUDS03CTBL2
Near Austin, TX 78734
Leonardo
Job Details: 11/22/2022
Arrived on site to test unit for unit not finishing cycle. Test unit and found bad control board shutting off. Will need new board customer
We serviced a
WHIRLPOOL WASHER
Model WFW9550WW00
Near Georgetown, TX 78626
Gerry C
Job Details: 11/22/2022
"Arrived to inspect door stuck shut and error code. The unit showed F21 steadily upon arrival and the door was stuck shut. The unit had failed several days prior and I had to remove a regular load of clothes water from the tub. I found the drain pump would not engage and upon removal, was able to see the impeller was canted and locked up. After replacing the pump assy, the unit operated as designed
We serviced a
MAYTAG DISHWASHER
Model MDB4949SDM2
Near Killeen, TX 76549
Tyler
Job Details: 11/22/2022
"Arrived on site for dishwasher smoking and tripping breaker. Upon arrival confirmed issue and found the cause failure had been the control board spontaneously combusting and catching fire. Thoroughly inspected rest of unit and found no failures in the motor heating element drain motor or valve. I did find however that the main harness was completely burnt and ruined along with the entire main control board and housing it was put in being completely melted. called and reported findings to safety department and spoke with Steve Sr#7735074782, M14YWV0WL1. Customer stated they want to call whirlpool before continuing with any repairs and I provided in the file number to contact whirlpool with. Call complete"
We serviced a
MAYTAG DRYER
Model MED6000AW0
Near Austin, TX 78749
Scott
Job Details: 11/22/2022
"Arrived on site for lint screen and housing broken. Replaced housing and lint screen . Cleaned lint out of dryer .
We serviced a
KENMORE OVEN
Model 790.4200361
Near Austin, TX 78717
Paul
Job Details: 11/22/2022
Arrived onsite to replace the previous diagnosed parts. I replaced the upper convection fan and the upper temperature potentiometer. I calibrated the oven and tested. The upper oven is working as designed Call complete.
We serviced a
WHIRLPOOL FRIDGE
Model n/a
Near Austin, TX 78705
Wesley
Job Details: 11/22/2022
Arrived onsite and found unit unplugged and in storage opened evap cover and found one of the harness clips to the heater backed out and shorting the circuit. Restored connection. No parts needed. Advised maintenance on repair.