"Arrived on site for no cool or ice. Room temp in both sections fans running compressor not powering on clicking noise,found optics failed with reciever flap closed led blinking,installed a new start device same issue compressor not starting diagnosed unitmwill need a new compressor and optics. Sooner service if available for customer. ; ordrng 1 W10233961 (Compressor) and 1 Wpw10143759 (Drier) and 1 W11506635 (Access valve), used 1 8201786 (Start device) from stock"

Arrived on-site to install ordered parts. Installed control(w11603810) cycled unit and calibrated also. Unit is operating as designed.

"Arrived on site to inspect washer coin dispenser not working. Upon further inspection, I placed some coins in the slot and pushed it in and nothing happened. I attempted to place the unit in diagnostics and it failed. Following the tech sheet, I tested voltage (125V) and tested VDC at connector J2-3 to J2-4 and had 12VDC. I removed the connector and tested at the same points on the control and found the same reading. At this testing point, the main control has failed. I am ordering the main control and due to the availability of the part, the office will schedule return service when the part has arrived. Unit left unplugged for safety and no water leaks observed during service. ; ordrng 1 W11712987 (Main control)"

"Arrived on site to test unit for not cooling properly, tested unit found evaporator completely frozen over, tested unit found heater not engaging, unit has a failed defrost cycle, will need to replace heater, control and defrost thermistor, customer will have unit thawed before our next appointment on 3/19; ordrng 1 WPW10316428 (Heater defrost)"

Arrived on-site for dishwasher leaking. Found no error codes or leaks while in diagnostics or quick wash cycle. Customer said it only happened once. Since then she used less soap and it has not been leaking. No parts used.

Arrived on site to test unit for odd smell. Found strong odd smell coming from top panel gasket. Ordering new gasket and office to reschedule. ; ordrng 1 2217296 (Top panel gasket)

"Arrived onsite for unit not draining. Found unit locked and full of water. Could hear pump energizing but not moving water. Manually drained water. Found no obstruction but drain pump is rattling. Ordering pump. Set to return Monday the 17th. Unit will be accessible at rear of home, customer not be available. We do have permission to work on unit. Took pic of location. ; ordrng 1 W11399437 (Pump)"

Arrived on site for unit making noise . Ran diagnostics checked for error codes no errors at this time. Ran 2 test cycles and drain and spin. Could not duplicate noise customer will monitor and record video if noise occurs again. No leaks present at this time job completed. No parts used. Also looked underneath unit to inspect belt and splutch assembly everything checked out fine

"Arrived on site to inpsect washer making speaking sound during spin. Upon further inpsection, I gained access to the underside of the washer and found that the belt had been slipping on the pulley. Replaced the belt and splutch assembly. I calibrated and tested the machine. The machine is now operating as designed. No water leaks observed during service. W10721967 W11239857"

Arrived onsite for unit taking long time to dry upon further inspection tested unit with vent disconnected air flow is good tested with vent attached no air is flowing advised customer to have vent clean unit is working as designed

Arrived on-site for washer not responding. Found unit would not go into factory diagnostics cycle. Got f1e1 error. Installed control(w11513246) calibrated ran test cycles. Unit is operating as designed.

"Arrived on site for F8E4 code. Upon arrival, customer presented video of suds forming underneath unit near kick plate (pictures attached). Proceeded to run unit with soap pod used by customer and found no leaks. Called techline and spoke with Nathan SR#7741132969 Advised to reduce pod usage or call customer care for resolution. Informed PR and stated to check spray arms and manifold for cracks. Found no visible cracks but will be easily determined with glass door if there is any faults on the manifold and spray arms. Ordering W11550888 lower spray arm, W11744286 feed tube, W11679656 diverter cover, W11590538 retainer, W11573766 3rd level spray arm, W11545334 upper spray arm, W11690647 2nd level retainer, W10892835 3rd level retainer and glass door. In addition, checked inlet valve and found no leaks and confined its not weeping. No water leaks detected at this time. Office to reschedule ; ordrng 1 W11550888 (Lower spray arm) and 1 W11744286 (Feed tube) and 1 W11679656 (Cover diverter) and 1 W11590538 (Retainer) and 1 W11573766 (3rd level spray arm) and 1 W11545334 (Upper spray arm) and 1 W11690647 (2nd level retainer) and 1 W10892835 (3rd level retainer) and 1 Glassdoor (Glass door)"

"Arrived on site for range tripping breaker when oven was used. On arrival confirmed issue and found breaker would trip only when range was in bake preheat cycle. Found 246 L1-2, 123 L1-n & L2-n, 0 g-n. No voltage drops found when under a load. Amp draw to bake was 10 and 14 for broil. Reported findings to safety team sr#7741067629"

WOD51EC0HS20 Arrived on site for a oven with display issues. On arrival client said he decided that he was going with his insurance company to replace it and didn't want any services from us . He apologize for any inconvenience. No service charge no parts used.

"Arrived on site four a refrigerator that is leaking water and wont make ice. Inspected unit and work area. The customer explained that the unit we'll go several weeks without making eyes and then we'll make ice for a week or two before quitting again. She also advised that the unit is leaking water from their drip tray onto the floor. I did confirm the customer's complaints and tested the ice maker. I found the icemaker harvest with the door opened. I also found that after opening the door, water dribbled from, underneath the drip tray down the front of the freezer door onto the ground. I removed the drip tray and found minimal water underneath the drip tray in the cover but found water coming out from under the cover. I lifted the cover and found waterthrought the entire bottom of the dispenser area. I gained access to the fill tube and attempted to dispense water. I found no leaking from the dispenser tube or dispenser itself. The customer advised that it usually tends to gather moisture when the unit is not making ice and will stop when the unit does make ice. I checked the bottom of the freezer door and checked the wire harness. I found one of the wires barely hanging on and split. Ordering the freezer door and the office will need to contact the customer about a return date due to an out of stock and PSP item. No parts were installed. ; ordrng 1 LW11037733 (Stainless freezer door)"

Arrived onsite and found unit operating with f7e1 error. Reset control in diagnostics which restored heater function. All checks good. Unit is now operating as designed. No parts.

"On arrival verified complaint of tripping breaker. Took a photo of mod/Ser tag, product exterior front, product surroundings, product area of potential concern full, mid, and close, and breaker outside. Verified voltage and polarity are correct, On arrival inspected unit and found no signs of arcs or damage. Visual inspection of the harness shows no signs of damage Terminal block is wired correctly and is tight no twists in power cord removed). Removed power cord from wall. Replaced Bake and broil elements and main control. Checked continuity between element casings and terminals and found OL. Removed ground strap. Reconnected power. Ran bake element and broil elements in then ran bake cycle at 500 with ground strap off for 30 mins. Verified amp draw was under 16amps max. Stopped cycle, disconnected power,and reattached ground wire. Reconnected power and Set bake at 500 Advised customer to run for 1.5 hours and turn off cycle, repair has been completed per instructions in SP w11490386 , spoke to TL7741129024 and spoke to safety, and submitted picture of breaker and advised of sp W11525530 for GFCI manufacturer. Advised customer if it happens again to replace breaker. If problem persists call customer service. unit is working as designed job complete replaced bake element, broil element, and main. Parts are labeled and set to be returned per wpl safety request?"

Arrived on-site to install ordered parts. Installed harness(w11643701) and cycled unit. Unit gave f2e1 code for stuck button. Cleared codes and ran factory diagnostics cycle and machine finished cycle with no codes.

"Arrived on site to test unit for no heat. Upon arrival customer stated unit stopped heating completely. Verified issue, no heat. Igniter is not glowing. Gained access to internal components, tested all fuses and found thermal fuse reading open. Replaced fuse (WP3390719) and tested unit, igniter is now glowing and burner is igniting. All components are properly engaging and unit is now running as designed, no gas leak detected, job complete."

"Arrived on site to inspect washer not completing a cycle as it continues to try and spin. Upon further inspection, the customer provided a video of the control panel showing the lights flashing, which is an error code. When I arrived, the customer had a load of clothing washing and the unit was in a spin cycle. I cancelled the cycle and customer removed the items for me to test the unit. I placed the unit in diagnostics showing error code F3E2-pressure sensor fault. I cleared the code and continued with testing and it operated as designed. I inspected the water level sensor tube attached the control and on the back right side of the tub and it was secured at both places. I removed the tube from the control and blew through it and the tube was clear. Following the tech sheet for Test #5-water level, I found the unit operating properly and the hose is clear with no damage. The end result would be to replace the main control; therefore, I removed and replaced the main control and calibrated the unit and retested. Unit is operating as designed. No water leaks observed during service, job completed. I advised the customer that should the unit fail again, we would have to contact the manufacturer to get our findings documented. W11627413."

"Arrived on site to inspect wall oven microwave combo unit with the microwave door not closing and light staying on. Upon further inspection, I found the microwave heating element support broken and the element resting on the bottom of the microwave. Using an element support from my van stock (W11724411), i installed the support and adjusted the element, and then using my microwave tester, I tested the microwave and found it operating as designed. The customer advised that once the microwave is done and they remove their items and the unit is off, after approximately 20 minutes or so, the unit will begin to chime as if it had just finished cooking in the microwave. I placed the unit in diagnostics and checked for error codes and found none stored. I could not get the unit to duplicate the issue. The customer also advised that the unit will reset itself randomly and provided a photo of the units display when it reset. Also, the customer advised that they have to push in on the microwave door to get it to close. I had the customer demonstrate on how they close the door and they 'gently' closed it and then pushed in on the right side to get the interior light to turn off. I advised the customer that, per the manufacturer, the door should be allow to 'slam' closed and I demonstrated on how it should be allowed to close. Also advised that the switch on the right side interlock could be slightly shifting causing it to not recognize that the door is closed. Due to the issues with the unit resetting itself and turning itself on and chiming, I am ordering the control panel. When I return to replace the panel, I will adjust the switches as well. Due to the availability of the panel, office will need to schedule return service once it arrives.; ordrng 1 W11598176 (Control panel)"

"Arrived on site to install previously diagnosed parts. I checked all four switches and found all of them making and breaking. I replaced the transformer, capacitor, diode, and magnetron and tested the unit. I still found the machine quitting after 1 second. I went to check all dorswitches to make sure that they were properly engaged with the door closed and found one of the lower switches not engaged when the door it was closed. See photo. I called whirlpool tech line and spoke to Jeremy SR# 7740780463. He had me send him several photos and found the cabinet bent causing the issue. He tried to have me fix the cabinet but we found that the cabinet was popping in and out and would pop back into it's current place. He advised to make no further repair at this time and that the unit would be sent to review. He did advise that the customer should expect to hear from whirlpool within a week regarding replacements. Call complete. W11737892, W11737891, W11256462, and WPW10574736."

"Arrived on site for washer leaking, on arrival confirmed firmed issue from photos customer provided. Upon Further inspection I found pressure hose was pinched causing water level sensing failure and u it to over fill and after readjusting pressure hose I found unit it working as designed with no leaks and no parts installed call complete"

Arrived onsite and found unit operating with failed defrost function. Initiating manual defrost. Advised maintenance on manual defrost and signed waiver. Returning with defrost c9ntrol parts to verify waring harness continuity and connections.; schdld next appmnt for 3/17 MON !

"Arrived on site for customer complaint of error code, found F1E1 error code in diagnostic mode. Found failed control board. Ordering control board. ; O-emld tckt"

"Arrived onsite for unit not draining. Inspected and found drain pump harness disconnected. Appears unit bottomed out. Secured connection and unit is now functioning properly. Notified customer of load size. Customer will monitor. If symptoms persist recommend returning with lower harness and drain pump. Also Notified customer to have standpipe cleared, pipe is backing up. Job complete."

Arrived onsite for gasket on range cooktop upon further inspection replaced cooktop unit is working as designed

"Arrived on site for dishwasher leaking. Customer dees bubbles and water from the bottom. They have only used twice and both times it leaked. Also the bottom panel does not stay in place. Ran diagnostics and found no errors. All components working, removed door and found soap bubbles coming from under door. Tub is full of bubbles. Took several fill and drains for water to go back to normal. Unit working as designed. Advised cusfomer on soap usage. Bottom is missing retainer. Reset for Mon am, ; ordrng 1 WPW10503548 (Retainer clip.) and 1 WPW10503548 (Retainer)"

Arrived on site for unit tripping breaker. Upon arrival breaker was not tripped customer reset breaker. However did not realize his dishwasher was on GFCI and needed to be reset. Customer did experience an outage due to Austin energy which caused unit to trip breaker and gfci. Ran test cycle unit is functioning properly and as designed to. No leaks present at this time job completed. No parts used

Arrived on site to diagnose refrigerator making loud noise from FC. Examined compartment and found evidence of leak coming from icemaker fill tube guide. Verified water running down the back when it fills. Added some silicon around the tube to seal it and stop the run. Verified unit working as designed at this time. Repair completed no parts used.

On arrival verified complaint of unit not filling with enough water. Ran diag and found no error codes. Ran component activation and verified all components are activating correctly. Replaced main control for possible pressure switch failure. Calibrated unit. Job complete installed w11607637

"Arrived on site for customer complaint of unit making a noise. I found failed suspension rods, I replaced suspension, ran load calibration, unit tested good. Part used w11130362"

Arrived onsite for unit vibration upon further inspection ran diagnostics & normal cycles could not find anything wrong with machine unit is working as designed no leaks observed during service

"Arrived on site. Found d freezer not freezing,per customer loud noise when compressor would power on would some what cool then warm up and start over again,diagnosed a sealed system issue ordering a new compressor and evaporator in case needed. ; ordrng 1 W11598432 (Evaporator) and 1 W11547313 (Compressor) and 1 Wpw10143759 (Drier) and 1 W11506635 (Access valve) and 1 WPW10594330 (Damper control)"

Arrived onsite for refrigerator leaking water on icemaker fill. I inspected the valve and found the hose connection to not be pushed all the way in allowing a slow drip to occur when unit is filling for ice. I reconnected the line and forced a fill on the icemaker. Unit is now not leaking and is operating as designed. No leaks present. Call complete. No parts installed. Customer was not onsite for signature.

"Arrived on site for not running. Upon arrival, tenant states that is having drain issues. inspected unit and tub has standing water. Ran a drain cycle and pump energizes but does not pump water out. Found hose is crimped at disposal. Hose is a bit short. Was able to straighten the hose. Held in place with zip tie. Test unit and issue continues operating as designed. Job complete"

Arrived onsite for washer draining and filling constantly. I found out the washer filled constantly because customer would start a cycle while drain pump ins constantly running. The unit will keep filling due to the unit noticing there isn't enough water. I powered the unit on and found the drain running. I took off the pressure line and found it clear. Drain still runs while the pressure line is off indicating the water pressure sensor on the control has failed. I replaced the control and tested the unit. Unit is now operating as designed and doesn't constantly drain/fill. No leaks present. Call complete. W11607637 CNTRL-ELEC.

"Alright, the verified complaint of unit knot spinning out breakfast visual inspection. The unit shows that the gear case has failed and is leaking oil. Unable to complete repair at this time. As the new the gear case is leaking oil inbox reordering gear case 3360629 reschedule per customer request 3/24; ordrng 1 3360629 (Gearcase)"

Arrived on site to install previously diagnosed and ordered part. I replaced the sump and motor assembly and reassembled and tested the dishwasher. The dishwasher is now operating as designed. No water leaks were observed during service. W11025157

"Arrived on site to inspect washer continuously running drain pump unless unplugged. Upon further inspection, I verified that the pressure hose does not have an obstruction. I found that co troll has an internal issue with the pressure sensor. I replaced the control and recalibrated and tested the unit. The unit is now operating as designed. No water leaks were observed during service. W11607637 no one on site to sign. Unit 5109"

"Arrived on site to inspect washer continuously draining. Upon further inspection, I checked the pressure hose for obstruction. The drain hose is fine and no obstruction found. The control has an internal issue with the pressure sensor. I replaced the control and recalibrated and tested the washer. The washer is now operating as designed. No water leaks observed during service. W11607637 no one on site to sign. Unit 10212"

Arrived onsite and found temps normative and freezer icemaker production ahad resumed and completely filled the bin. Fridge door icemaker which had been working had slowed and stopped. Replaced the door icemaker W10898228 and verified good airflow supply through the cabinet air port. Heat treated seals to mitigate condensation issues. Advised customer on repair.

"Arrived onsite for unit not cooling. On arrival customer stated RC is good but Fc is not and not making ice. Pulled unit to inspect for leaks. Found none. Checked Equalize pressure and found 32 on each side. Called techline for assistance. Spoke to TJ SR#7741127683. Said to run test 4 and sub section 4-5 gave range for low side reading. On section 4 about 5-15 on low and section 5 at 0. Ran test and recorded Test 4, 5/205psi, set 5 0/240psi. Lower side reading are in range but high side is not. Called back and spoke to Art- same SR#Want to see about 45 psi equalize. And max 150 psi on high. Possible non condensable in system. Recommended purging system and running nitrogen, running extended vacuum and recharge. Followed as directed. Unit is running within spec. Customer will monitor"

Arrived on site to repair previously diagnosed issue. Replaced front right igniter and tested. Unit is now functioning properly and as designed to. Right front burner igniting properly job completed. Parts usedw11507531

"Arrived on site for unit not starting. Upon arrival, customer stated unit powered off mid cycle and had clothes in the unit. Customer managed to open top lid and remove items but damaged the lid lock in the process. Continued to check lower harness and found severed harness to the pump (picture attached). Lower harness was ordered but did not arrive. No water leaks detected at this time. Office to reschedule. Adding customer to cancellation list ; O-emld tckt"

F5E2 NTW4516FW4 Arrived on site for a washer not draining. On arrival I ran diagnostic and found error code F5E2 defective lid lock. I couldn't run a full test due to washer not having hoses attached to it . But before I replaced lid lock i tested washer in test mode and the lid lock tried to lock 3 times before washer failed. I replaced lid lock and tested as far as I could without hose and the lid lock worked great. Product works as it's designed no water leaks visible from main water supply.

MVW6500MBK0 Arrived on site for a washer not working. On arrival I ran diagnostic no error code I called Whirlpool tech for support and there was nothing he could help with because I didn't see anything SR# 7741129068 tech line directed me to Trade Care Center they said the was nothing they could do due to me not finding any issues Sr# 7741104392. Clients mom was home so she didn't know what was wrong with product. Client then called and said when she used quick wash it was stuck on draining and that was it. I spoke to my manager and he recommend to replace the l8d lock . I replaced part and calibrated I then ran a quick wash with blankets stayed until it finished product works as it's designed no water leaks visible from main water supply.

"Arrived on site to diagnose unit with no power. Found the breaker tripped. Reset the breaker, tested the unit, and confirmed all burners and the oven are functioning properly. Job complete. No parts used."

Arrived onsite for unit light not working upon further inspection found light was not plug in plug the light tested oven light working not turn off verified door switch and tested tested control relay was welded shut replaced control unit is working as design customer not available for signature

Arrive down sake for a dryer that is tripping the breaker. Inspected unit and work area. The customer advised that the unit tripped the breaker immediately when the unit is plugged in. I checked the terminal block and found the ground bonded with the neutral circuit. I fixed the wiring at the terminal block connections and tested the unit. The unit began to work and operate as designed without tripping the breaker. I called Whirlpool safety team and spoke to Eli Marie SR# 7741087100. She advised to make no further repair and the unit is working and operating as designed. Call complete. No parts were installed.

"Arrived on site to test unit for not dispensing ice or water, no lights. Upon arrival customer stated they had the door ajar icon flashing with all the doors closed. They cycled power and removed that icon, lights have not been working since and no dispensing at the door. Verified issue, no lights and no dispensing. Tested door switches, found them reading open and closed properly. Took voltage and found switches only receiving 75VAC. Unplugged crisper drawer harness and found lights have started to flicker and illuminate. Inspected harness and found a broken wire. Replaced harness (W11170612) and tested unit, all functions have returned. Unit is now running as designed, no leaks detected, job complete."

WDF130PAHB2 Arrived on site for a dishwasher not drying. On arrival verified issue heater had failed uploaded photo i replaced part . Tested product works as it's designed no water leaks visible from main water supply.

Arrived onsite for unit drain pump constantly coming on and error 3/1. Control has now become unresponsive. Ordering control (which is covered by scode) and drain pump if needed. Office to reschedule ; ordrng 1 W11608056 (Control) and 1 W10919003 (Pump)

"Addon ticket - oven does not go past ~175 when preheating. Broil element not getting hot. Ordering elements, return visit set for 3/18. ; ordrng 1 WPW10260252 (Broil Element) and 1 W11545804 (Bake Element)"

Arrived on site to test unit for noise. Took unit apart and found nothing out of the ordinary. Took video and submitted to whirlpool techline. Found no abnormal noises and is normal part of operation. No parts replacement recommended per techline as unit is working as designed. Job complete. SR#7741123812

"Arrived on site to diagnose oven ignition issue. Tested unit and found the glow igniter was not activating. Verified the igniter was receiving the correct voltage, but it still failed to respond. Replaced the glow igniter, tested the unit, and confirmed proper operation. Preheated the oven to 350?F to ensure functionality. Job complete. Part used: 12400035."

"Arrived on site to test unit for noise during use of fan. Upon arrival builder stated when blower fan is engaged and disengaged, unit makes a noise. Tested unit, noise is the louver opening and closing when the blower fan is engaged. Removed unit from cavity and inspected, found no damage and louver is working as designed. Added sound pad (W11113654) to the location the louver lands to dampen as much sound. Advised to builder that there are no failed parts. Unit is running as designed, job complete."

"Arrived obsite for unit not spinning. Upon arrival customer was trying to show me the issue present however, the ui would not turn on. I verified correct voltage from outlet and the control is supplying correct vdc voltage at 4.9v DC. I will need to order W11112656 console white to continue with repair. Set to return 03-13-25 and office to call for time-frame.; ordrng 1 W11112656 (Console White)"

Arrived on-site for unit popping breaker and not latching. Ran in diagnostics and couldn't replicate issue. Saw that it had excessive suds while cycling. Advised maintenance to tell customer to use less soap. Also said if it pops the breaker again he can hook washer to a different plug to see if it still pops the breaker. Door is latching while on-site. No parts used.

Arrived on site to test unit for not drying. Found unit is heating properly but air flow is restricted. Showed customer how exhaust on roof is clogged. Advised needing to have ventilation cleared and not to use until ventilation gets cleared. No parts replaced at this time. Job complete.

Arrived on site to install previously diagnosed and ordered part. I installed the control and recalibrated and tested the washer. The washer is now operating as designed. No water leaks observed during service. W11607637

"Arrived on-site for refrigerator not cooling on arrival. Confirm failure and upon further inspection. I found a restriction in the evaporator causing unit not to pump refrigerant through the system properly. I replaced w11578004 evap coil, w11506635 access valve,wpw10143759 uv drier, w11580057 compressor. Pulled vac and re charged system with 47g of r600. Waited until half of evap coil was frosted evenly and found unit working as deisgned with no leaks. Reported findings to techline Sr#7741079083. Call complete"

"Arrived on site to inpsect dryer, making unusual noises. Upon further inspection, I gained access to the inside of the dryer and found that the inner vent was vibrating against the chassis and causing a rattling noise. I applied sound pads and applied some aluminum tape to ensure that the vent was not vibrating or banging. I reassembled the unit and tested it. The dryer is now operating as designed W11113654 No one on site to sign."

"Arrived on site to test unit for not cooling. Upon arrival customer stated unit stopped cooling and compressor sounds like its trying to start but cant. Tested unit, both compartments at room temp. Cycled power and took amperage at the compressor, when compressor engaged it pulled 14 amps. Compressor is seized and will need to be replaced. Ordering parts required for sealed system repair. Requesting 2 hours. Unit is a r600a. No parts installed, office to reschedule. ; ordrng 1 W11740253 (Compressor) and 1 WPW10143759 (Dye drier) and 1 W11506635 (Access valve) and 1 2 (Weigh for 2 hours)"

Arrivednonsite and inspected cooktop griddle for heating issues and found unit heats properly and evenly as designed. Griddle was flagged by 3rd party inspection. No signer available.

Arrived on site to test unit for RC not cooling. Found diffuser not opening. Replaced diffuser assembly(W11645127). Diffuser now opening as designed. Advised customer to monitor. Job complete

"Arrived on site to test unit for not spinning clothes dry and water in the tub. Upon arrival customer stated unit stopped mid cycle and would not drain. Inspected harness and found broken drain pump wire. Repaired broken wire with a butt splice and secured harness to prevent future failures. Applied power to unit and started a drain and spin cycle, drain pump engaged and removed all water. Started a diagnostic cycle, unit filled and drained but lid would not latch. Replaced latch (W11513248) and tested unit, all components are properly engaging and unit is now running as designed, no leaks detected, no parts installed, job complete."

"Arrived on site to test unit for flames too high on low, tested unit and found the low needed to be adjusted, adjusted per customer request, unit is now running as designed no leaks detected job complete no parts installed"

"Arrived on site to replace the blower fan. The high riser was completely locked. Contacted the number listed on the work order and spoke with someone who provided me with Tylers number. Spoke with Tyler, and he said he would work on getting me access to the unit. Waited outside for 30 minutes, but access was still not provided. Sent a text to Tyler informing him that I would need to move on due to the extended wait time. Advised Tyler to contact the office to reschedule so we can gain access to the building.; O-emld tckt"

Arrived onsite for unit valve leaking & drain pump running constantly upon further inspection found valve at wall side is broken/leaking advised customer he needs to get maintenance from the apartment complex immediately to fix the issue with the valve

"Arrived on site to replace the bake igniter, bake burner, and screws. Successfully replaced all parts, tested the unit, and confirmed it is igniting on the first attempt. Job complete."

"Arrived on site to replace previously diagnosed parts. Had to cut out wash plate and hub nut. Replaced hub nut from truck stock(W11551646), gearcase(W11449840), valve(W11220230), cap(W11395618), actuator(W10913953), belt(W11239857, splutch(W10721967), motor(W11026785), harness(W11568983), washplate(W10752283), and drawer(W11413340). Unit is now working as designed. No leaks detected. Job complete."

Arrived on site to test the oven for baking issues. Tested the unit and found it heating to the correct temperature. Demonstrated to the customer how to calibrate the oven if needed. Advised the customer to bake her cornbread on rack position 1 or 2 for better bottom heat distribution.

Arrived on site to diagnose dryer making grinding noise when running. Spun drun and heard noise coming from the blower wheel. Removed housing and found 2 bra wires wedged into the blower wheel. Removed wires and tested. Confirmed noise is gone and unit working as designed. No parts needed. Call completed.

Arrived onsite for oven tripping breaker. Oven tripped the breaker once at 185 degrees. I flipped the breaker back on and unit ran to 500 degrees and is holding. Moisture is present in the elements and indicates a burnoff was never performed. After both ovens reached 500 degrees they are holding and I advised the customer to run the unit for 2 hours before shutting off. Customer understands and will let the burnoff be performed. Call complete. No parts installed.

"Arrived on-site for a refrigerator that is not cooling. Inspected unit and work area. The customer advised the unit is cooling.Just fine, but that they are having an issue with their not shutting. I found the door completely closed on arrival. And attempted to open and shut the door ten times. I found the gasket ceiling on all sides.Ann was not popping out the door. The customer attempted to open and close the door several times h8ms3lf without being able to replicate the issue. The unit is working and operating as designed. Call complete. No parts were installed."

"Arrived on site to diagnose refrigerator making compressor noise. On arrival listened to video provided by maintenance. Noise matched fan noise coming from FC. Adjusted evaporator cover and noise stopped. Source of noise is vibrating evap cover. Noise is gone with cover adjustment, but if it returns we can add some sound pads to the fan bracket. No parts needed. Call completed."

"Arrived onsite for previously diagnosed parts. I replaced the gearcase, splutch, belt, Hub, and actuator. I recalibrate the unit and tested unit. Unit now tests good and will complete cycles. I verified with the customer aswell to show that it will now agitate. Unit now operates as designed. No leaks present. Call complete. Installed W11454734 Gearcase, W10721967 splutch, W11481722 Actuator, W10528947 Hub, WPW10006384 BELT, and W10902814 Washplate."

"Arrived on site to replace previously ordered parts per techline. Upon arrival, proceeded to replace W10734521 slider, W11449841 gearcase, W10754448 clutch, W11195971 stator and W11260238 rotor. Ran consumer cycle with a load and noise did not occur. Unit is functioning as designed. No water leaks detected at this time"

"Arrived on site to replace previously diagnosed tub, replaced tub but when the wash plate was removed it cracked, ordering part, will need to replace wash plate on 3/12; ordrng 1 W10902814 (Wash plate)"

Arrived onsite for previously diagnosed parts. I found the control to be the issue as it was wigging out and not allowing me to enter diagnostics or start a cycle. I replaced the control and tested the unit. Unit now operates as designed. No leaks present. The console was not bowing up i took the console off and inspected it. I realize a glare was hitting the console and looked like bowing was occurring. Call complete. Installed W11683480 control.

"Arrived onsite for not agitating properly. Unable to replicate symptoms initially. replaced the acturator and capacitor to repair. Tested unit. Found unit operating as designed following parts replacement. W11395618, w11481722"

Arrived on site to repair previously diagnosed issue pump and motor replacement. Replaced puump and motor assembly and tested. Unit is functioning properly and as designed to job completed. No leaks present at this time. Parts used w11025157

Arrived on site for a dishwasher that has a dented door panel. Inspected unit and work area. The customer also complained about is toe plate missing. I checked with claims and was advised that the toe plate is an installation issue and Whirlpool would not cover lost parts. I confirmed the customer's complaint about the door panel and found the outer door dented. I replaced the outer door and tested the unit. I found the unit working and operating as designed with no leaks present during operation. Call complete.

"On arrival verified complaint of tripping breaker. Took a photo of mod/Ser tag, product exterior front, product surroundings, product area of potential concern full, mid, and close, and breaker outside. Verified voltage and polarity are correct, On arrival inspected unit and found no signs of arcs or damage. Visual inspection of the harness shows no signs of damage Terminal block is wired correctly and is tight (no twists in power cord or twists in power cord removed). Removed power cord from wall. Replaced Bake and broil elements and main control. Checked continuity between element casings and terminals and found OL. Removed ground strap. Reconnected power. Ran bake element and broil elements in then ran bake cycle at 500 with ground strap off for 30 mins. Verified amp draw was under 16amps max. Stopped cycle, disconnected power,and reattached ground wire. Reconnected power and Set bake at 500 Advised customer to run for 1.5 hours and turn off cycle, repair has been completed per instructions in SP w11490386 , spoke to TL 7741117945 and spoke to safety, and submitted picture of breaker and advised of sp W11525530 for GFCI manufacturer. Advised customer if it happens again to replace breaker. If problem persists call customer service. unit is working as designed job complete replaced bake element w11182108, broil element w10856603, and main w11707168. Parts are labeled and set to be returned per wpl safety request?"

"Arrived on site to test unit for not dispensing water or ice, this is a new building, tested unit found valve activating but no water, inspected line and found it kinked, secured water line properly and tested, unit is now running as designed no leaks detected job complete no parts installed"

"Arrived on site for unit not going into wash cycle. Ran test cycle unit would just fill then stop not draining. Inspected underneath found wire harness at drain pump broken replaced wire harness. Also found what look to be a little bit of capacitor oil went ahead and replaced as well. Tested unit drain pump works but still no wash cycle replaced control and tested. Unit is now functioning properly and as designed to. No leaks present at this time job completed. Parts used w11513246 , w11395618 and w11643701"

"Arrived on site to test unit for leaking tub, tested unit found tub leaking upper joint, replaced tub and tested, unit is now running as designed no leaks detected job complete installed W11409866"

"Arrived on site to inspect a unit that was not draining. Tested the unit and heard the motor attempting to run, indicating a blockage. Used a shop vac to remove standing water. Removed the drain motor and discovered glass inside. Cleared the glass and tested the unit again, but additional glass was still present in the drain pump. Removed the drain pump once more and found more small glass fragments. After clearing the remaining glass, I ran another test, and the unit operated properly. Job complete no leaks detected at this time."

"Arrived on site to replace previously ordered part. Upon arrival, proceeded to replace W11416362 sump&motor. Ran diagnostics and passed with no issues. Unit is functioning as designed. No water leaks detected at this time."

"Arrived on site to replace the control board due to the start button not responding. Replaced the board, tested the unit, and confirmed all buttons are functioning properly. Started the unit, and it tested good. Job complete. Part used: W11683480."

WDT730HAMZ1 Arrived on site from previous tech to install parts. I installed main control board and tested in test mode and customer mode product works as it's designed no water leaks visible from main water supply. Calling whirlpool safety Sr# 7741021913

Arrived on site for fridge still making rattling noise . Ran diagnostics and all fans are sounding normal. Did add pads to condensed coils W11113654 x 4 . Unit is not hooked up to water . Also adjuster leveling feet which were up. Ran compressor test and all sounding normal. Job complete

Arrived onsite for frosted freezer cabinet following install. Found improperly assembled freezer drawer. Rails ruined. Replaced rails and defrosted. Unit is now operating as designed. All checks good. Unit is now operating as designed. W11758402

Arrived on site for door gasket on oven keeps popping out . Found couple of fasteners bent . Replaced door gasket W11542153. Gasket is secure in frame . No issues with hinges. Job complete. Maintenance not on hand to sign ticket

"Arrived on site for a washing machine that is not completing cycles. Inspected unit and work area. The customer advised that the unit will make it through the wash.Cycle, but when it goes to rinse, it gets stuck and won't spin out the clothes. She advised that she has to run it through a drain and spin in order to get the unit to complete the cycle. I ran the unit through diagnostics and found an F8 E1 (long fill) error code. I tested both valves and found hot water coming through the cold water valve and cold water coming through the hot water valve, indicating the unit was installed improperly. I found the cold water valve was dribbling water through indicating a clog. I replaced the inlet valve and tested the unit. The unit is working and operating as designed. Call complete. W11210463."

Arrived on. Site for dishwasher not starting . Found ui and control non responsive . Getting voltage to control. Replaced control W11087226. Unit is powering up now and responding to commands . Ran diagnostics wash and all checked normal. No water leaks detected at time of service. Job complete . Customer was not on hand to sign ticket

"Arrived on site for F8E4 code. Upon arrival, found water in the drip pan. Ran diagnostics and found no leak. Running consumer cycle with detergent pod inside and found no leaks. Disassembled front door from inner door and found water marks on the vent assembly (picture attached). Ordering W11545290 deflector, W11545539 vent gasket and W11414073 vent assembly. No water leaks detected at this time. Customer agreed to reschedule Mar 13th; ordrng 1 W11545290 (Deflector) and 1 W11545539 (Vent gasket) and 1 W11414073 (Vent assembly)"

"Arrived on site , replaced evap fan motor ,WP2315549. also noticed water had leaked from fill tube . Installed Extension tube w10496649, permagum 212643 from truck stock . Fan is quite and no leaking around fill tube now . No other leaks detected at time of service. Job complete"

"Arrived on site to install previously diagnosed parts. I ran the unit through diagnostics and reconfirmed that the evaporator plate would not complete a full frost pattern. I replaced the compressor, dryer, and access valve and charged the unit up with 250 psi of nitrogen. I found pressures hold for fifteen minutes. I vacuumed down the unit to -30 psi and found pressures hold again for another 15 minutes. I charged the end up with 5.75 oz of R134a refrigerant and tested the unit. I found the unit it make a complete batch of ice and the unit it is working and operating as designed. Call complete. W11506635, WPW10218037, W11735041, and W10843121."