Service History 398

Near Round Rock, TX 78681
David S
Job Details: 01/04/2021
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Arrived on site for fridge having slow ice production. I inspected the unit and work area. I did a temp test in the freezer. I found it at 6 degrees. I tested the ice box fan in diagnostics and it would not come on. I tested voltage and found no voltage. I put the unit into normal operation and turned fast ice on. I found the fan spinning at normal speed. I turned fast ice off and I found the fan not running at all. I am ordering the panel UI and HV control to complete the repair. The office will reschedule when we have an eta on the parts.; ordrng 1 AUTHORIZATION (AUTHORIZATION ) and 1 W10843055 (cntrl-elec) and 1 W10848301 (cntrl-elec)
Near Austin, TX 78754
David S
Job Details: 01/04/2021
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site for dishwasher showing error code f2e2. I I inspected the unit and work area. I found the UI flashing the error code. I powered the unit off unplugged the UI. I powered the unit back on and found the unit draining. Indicating the main control is good. I gained access to the UI and found the solder joints shorted out. I quoted customer part $100.28 service and labor $159.99 plus tax. The customer agreed. I replaced the UI. I powered the unit back on and ran it through a diagnostic cycle. I found it working as designed. Job complete. Customer paid in full on credit card.
Near New Braunfels, TX 78130
Andrew
Job Details: 01/04/2021
DISHWASHER WHIRLPOOL KDTE204EPA "Arrived on site to replace parts from previous diagnosis. Replaced sump and control. Tested unit, unit is now washing as designed. No leaks detected at time of service. Job complete."
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 01/04/2021
WASHER MAYTAG MHW5630HC0 Arrived on site to diagnose a washer that will not turn on. Tested unit and found GFCI outlet tripped. Reset outlet and all is working properly at this time. No leaks were found at time of service.
Near Jonestown, TX 78645
Lou
Job Details: 01/04/2021
REFRIGERATOR KITCHENAID KSSO42QTB00 "Arrived on site to install previously diagnosed and ordered parts. Due to the dispenser motor failure and the shaft head being rounded off, I removed and replaced the dispenser motor, shaft, coupling, and sleeve. I was able to get the rust cleaned off the seal since the one I was sent with was not packaged correctly (wrong part). I tested the dispenser and it is operating as designed. No water leaks observed during service, job completed."
Near Austin, TX 78717
Justin
Job Details: 01/04/2021
MICROWAVE WHIRLPOOL WMH53521HZ4 Arrived on site for microwave making noise when venting. Found damper not working and installed new damper. Tested unit and now unit is working as designed. Call complete.
Near Andice, TX 78628
Lou
Job Details: 01/04/2021
WASHER WHIRLPOOL WET4027HW0 "Arrived on site to inspect washer not working. Upon further inspection, the customer advised that it’s not getting water. I placed the unit in diagnostics and checked error code and found F8E1-long fill/no fill. Cleared the code and continued with testing. The unit valve failed to fill cold water but the hot water was working. I removed and replaced the valve and calibrated the unit and retested. Unit is operating as designed. No water leaks observed during service, job completed."
Near Niederwald, TX 78640
Noah D
Job Details: 01/04/2021
REFRIGERATOR WHIRLPOOL WRS315SDHM01 "Arrived on site to inspect drawer for being cracked, upon inspection found the drawer was indeed cracked but I could not find a out of the ordinary reasonComplete"
Near Lampasas, TX 76550
Tyler
Job Details: 01/04/2021
REFRIGERATOR WHIRLPOOL WRT318FZDB01 Arrived on Site for refrigerator leaking water from the freezer into fresh food compartment according to the customer upon arrival. Upon further inspection of the unit I found the drain line was clogged with some debris that had fallen out of the freezer from some of the insulation around the wiring I ended up clearing out the drain line and make sure the drain line was properly secured and sealed unit is now functioning as designed with no leaks. Call complete
Near Austin, TX 78747
Kevin
Job Details: 01/04/2021
RANGE KITCHENAID KESS908SPS "Arrived on site and inspected range and found make element has failed. Uninstalled bake elementAfter replacement bake element is operating normally, job complete"
Near Lakeway, TX 78734
Robert
Job Details: 01/04/2021
WASHER MAYTAG MVWB765FC3 Arrived on job for complaints of no power. Found power to control good but console not working.After replacement test operation.
Near Georgetown, TX 78628
James
Job Details: 01/04/2021
DISHWASHER KITCHENAID KDPE234GPS0 Arrived on site and tested operation. Found drain pump humms but is not moving water. Vacuumed water from unit and accessed drain pump. Found piece of glass obstructing pump. Removed glass and tested. Unit tests good and drain pump in good working order. Job complete
Near Austin, TX 78756
Matthew
Job Details: 01/04/2021
WASHER WHIRLPOOL WFW6620HC0 "Arrived onsite for washer leaking from front. Upon inspection found debris causing a break between seal and door glass. Removed debris, tested unit and unit is functioning properly. No leaks present at this time. Job complete."
Near Round Rock, TX 78665
Jimmy J.
Job Details: 01/04/2021
MICROWAVE WHIRLPOOL KMHC319ESS3 "Arrived on site for The microwave is making a loud noise and will not heat. Placed a cup of water in microwave and you could hear the magnetron had failed. . Replaced diode, magnetron, and capacitor. Placed cup in microwave for 1 and a half minutes. Water came out hot.Job completed."
Near Georgetown, TX 78626
James
Job Details: 01/04/2021
WASHER LG WM2233HW Arrived on site and ran diagnostics. Found bearing for basket is failed and making a loud rattling sound in spin. No repair needed. Job complete
Near Round Rock, TX 78664
Jimmy J.
Job Details: 01/04/2021
WASHER MAYTAG MVWB855DC3 Arrived on site for unit control panel is not working properly Ran diagnostics and got F6E2 (communication error). Checked for continuity. UI is faulty. Removed UI control and installed new UI control. Ran through full diagnostics and unit is operating as designed.
Near Lago Vista, TX 78645
Lou
Job Details: 01/04/2021
MICROWAVE WHIRLPOOL MT4155SPB2 "Arrived on site to inspect microwave no heat. Upon further inspection, I tested the switches and all tested good. Tested the magnetron and it tested good, but it looked burnt. I removed and replaced the magnetron and tested the unit and it operated as designed. Advised the customer of my findings and repairs. Job completed."
Near Round Rock, TX 78664
David S
Job Details: 01/04/2021
REFRIGERATOR KITCHENAID KRFC704FBS00 Arrived on site for freezer not cooling. I inspected th unit and work area. I spoke to the customer and found the fresh food section is the one not cooling. I inspected the evaporator cover and found it covered in ice. I tested all fans and found the rc fan making a noise from hitting ice. I ran a forced defrost and found the fc defrost heater coming on. The rc evaporator cover and the panel UI will be needed to complete the repair. I am ordering the evap cover and returning with the panel UI. ; ordrng 1 W11167902 (cover-evap)
Near Austin, TX 78753
David S
Job Details: 01/04/2021
DISHWASHER MAYTAG MDB8959SKW0 Arrived on site for dishwasher not draining. I inspected the unit and work area. I found a slow drain error code. I inspected the drain pump and found the connector not seated properly and the wiring harness was damaged. I reseated the connector and repaired the wiring. I retested the unit and found it operating as designed. No water leaks detected. Job complete.
Near Pflugerville, TX 78660
David S
Job Details: 01/04/2021
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 "Arrived on site for fridge not dispensing ice. I inspected the unit and work area. I found the solenoid, impeller, and motor working as designed. I found the ice solid and built up. I loosened up the ice and tested the ice dispenser. It is now dispensing both iced and crushed ice. I spoke to the customer about emptying 5he ice maker once a week to prevent it from happening. Job complete."
Near Pflugerville, TX 78660
Kayman
Job Details: 01/04/2021
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Arrived onsite to install previously diagnosed parts. I installed the RC evap motor and cover. I vacuumed out all the water from the RC as well as the drain pan underneath the unit. I powered the unit on and I could feel it cooling. The unit is working as designed at this time. Job complete.
Near Austin, TX 78745
Matthew
Job Details: 01/04/2021
WASHER MAYTAG MVWB865GW0 Arrived onsite to replace previously diagnosed parts. Replaced valves. Tested unit and unit is functioning properly. No leaks present at this time. Job complete
Near Cedar Park, TX 78613
Justin
Job Details: 01/04/2021
OVEN WHIRLPOOL WOS51EC0HS01
Near New Braunfels, TX 78132
Andrew
Job Details: 01/04/2021
WASHER WHIRLPOOL WFW5620HW0 "Arrived on site to test unit for leak. Found large cut on bellow. Replaced bellow, tested unit, no leaks detected at time of service.
Near Austin, TX 78728
David Z
Job Details: 01/04/2021
RANGE WHIRLPOOL WFG505M0BB2 "Arrived on site to diagnose range with back left burner not igniting. Checked the rear left burner and ran it. Could hear the spark module clicking, but not igniting or reaching the corner cap. Removed igniter and adjusted the angle / distance to the cap and reinstalled. With smaller gap the unit is working and igniting properly. All is now working as designed. Call complete."
Near Pflugerville, TX 78660
Kayman
Job Details: 01/04/2021
DRYER WHIRLPOOL MGD7230HW0 Arrived onsite for dryer showing F3E2 error code. Upon inspection I found the error code stored in the fault history as well as a HMI button stuck error. I checked the analog value of the moisture sensor and it tested good. I am ordering a sensor harness main control and control panel for repair. Returning with main harness just Incase. I advised the customer to get their vents professionally cleaned due to the age of the home and time since last cleaning. Ordering Main harness (W11164043) control panel (W11413567) main control (W11441689) sensor (WPW10298258) sensor electrode (WP3387223). Office to R/S due to part availability. ; ordrng 1 W11164043 (HARNESS MAIN ) and 1 W11413567 (CONTROL PANEL ) and 1 W11441689 (MAIN CONTROL ) and 1 WP3387223 (electrode) and 1 WPW10298258 (harns-wire)
Near San Marcos, TX 78666
Andrew
Job Details: 01/04/2021
REFRIGERATOR KITCHENAID KRSC503ESS00 "Arrived on site to test unit for FC door not closing properly. Found top FC door was rubbing on RC door. Adjusted brackets, tested unit, unit is now closing properly. Customer was satisfied with adjustment. Job complete."
Near Cedar Park, TX 78613
Justin
Job Details: 01/04/2021
WASHER MAYTAG MHW5630HW0 Arrived on site for washing machine with bellow clamp ripped off and rip in bellow. Upon further inspection found lose bellow clamp causing bellow to come off. Installed new bellow and clamp. Unit now working as designed. Call complete.
Near Pflugerville, TX 78660
Kayman
Job Details: 01/04/2021
REFRIGERATOR WHIRLPOOL KRMF706ESS00 Arrived onsite for refrigerator with power failure. Upon inspection I found the unit turned on and cooling. The customer stated that the unit will trip the breaker 3 or 4 times a day. I accessed and inspected the compressors amp draw. I found it drawing correct amps. The customer also stated the main control had been replaced recently by a different company. As I accessed the evaporator I could hear what sounded like crackling so I turned off the breaker with a good frost pattern on the evaporator I tried to turn on the breaker but it would instantly trip. I unplugged the refrigerator and the breaker still would not turn back on. I advised that the customer would have to get a licensed electrician out to diagnose the electrical circuit. The model and serial was incorrect the customer will have to reach out to AIG and update the dispatch for this unit. Job complete.
Near Liberty Hill, TX 78642
Paul
Job Details: 01/04/2021
REFRIGERATOR KITCHENAID KRMF706EBS01 Arrived onsite for a refrigerator to replace the previous diagnosed parts. The unit was defrosted when I arrived. After talking with the previous tech and discussing the issues with the customer I removed the drain tube and cleaned it out. I reinstalled it using silicone to prevent warm air leaks. I replaced the RC fan/harness and the UI. I shimmed the drain pan so it would drain properly. I tested the unit and all is working as designed. I advised the customer to vacuum the condenser coil to keep it clear due to cat hair. I also advised the customer to shim the left rear wheel because the refrigerator is leaning to the left and explained this would cause the evaporator drip pan not to drain completely. Call complete.
Near Austin, TX 78746
Kevin
Job Details: 01/04/2021
DISHWASHER MAYTAG MDB8959SFZ4 "Arrived on site and inspected dishwasher and found button control board is loose inside its plastic housing. Two of the eight plastic tabs that hold it in place on one side are broken and allowing it to flex. Due to the availability of control panels at this time used a zip tie to resecure the board to the housing. Start button is now working properly. If this repair does not hold a new control panel will be needed. Job complete"
Near Georgetown, TX 78628
Paul
Job Details: 01/04/2021
DRYER FRIGIDAIRE FFLE1011MW2 "Arrived onsite for a dryer that would start, run a few seconds and stop, now it wont start at all. I tested the unit and found the control not recognizing the door switch was closed. The control will need to be replaced. Ordering 5304500452 BOARD. Office to RS. ; ordrng 1 5304500452 (BOARD)"
Near Leander, TX 78641
Paul
Job Details: 01/04/2021
MICROWAVE KITCHENAID KMBP100ESS03 Arrived onsite for a microwave to replace the previous diagnosed parts. I replaced the vent trim and the UI. I tested the unit and I is working as designed. Call complete.
Near Pflugerville, TX 78660
David S
Job Details: 01/04/2021
DISHWASHER WHIRLPOOL KUDE70FXSS6 Arrived on site to install previous diagnose part. I gained access to the pump and motor assembly. I replaced the assembly with. I reassembled the unit and tested it. I found it operating as designed. No water leaks detected.Job complete.
Near Hutto, TX 78634
Jimmy J.
Job Details: 01/04/2021
REFRIGERATOR WHIRLPOOL WRS325FDAM02 "Arrived on site for FRZR- EVERYTHING IS THAWED OUT- FRIDGE IS NOT COOLING, CANT FEEL ANY AIR FLOW AT ALLFridge was plugged in but only thing running was the lights. Removed temp control cover and used jumper to bypass the thermostat and fridge began running as designed. Removed thermostat and installed new thermostat. No leaks detected. Job completed."
Near Georgetown, TX 78626
Paul
Job Details: 01/04/2021
RANGE JENN-AIR JIS1450DS2 "Arrived onsite for a range to replace the previous diagnosed parts. On arrival to replace the cooktop I talked with the customer and found the top of the console with multiple scratches about an inch long and rub marks on the side by the cooktop. There was a scratch and a blemish in the door at the bottom of the handle on the left side. I took pics of both. I explained to the customer that I would get the console and outer door then we would return and replace all three parts at the same time. Ordering W11043339 PANL-CNTRL, WPW10634268 GLASS-DOOR, & WPW10214168 NAMEPLATE. Office to RS.; ordrng 1 WPW10214168 (NAMEPLATE) and 1 WPW10634268 (GLASS-DOOR) and 1 W11043339 (PANL-CNTRL)"
Near Dripping Springs, TX 78620
Robert
Job Details: 01/04/2021
DRYER WHIRLPOOL WED4800BQ1 Arrived on job for complaints of noise. Found idler pulley and support wheels worn. Replaced kit. After replacement test operation.
Near Red Rock, TX 78662
Noah D
Job Details: 01/04/2021
WASHER WHIRLPOOL WTW7300DW1 "Arrived on site to inspect washer for not starting, upon inspection found the valve not opening on the cold side, ordering valve to replaced. Office to reschedule ; ordrng 1 W10854689 (HOUSING )"
Near Georgetown, TX 78633
Lou
Job Details: 01/04/2021
DRYER WHIRLPOOL WED8300SW0 "Arrived on site to inspect dryer not heating. Upon further inspection, I tested the unit and the element failed to come on. I disassembled the unit and removed the element and found the metal plate badly warped and cracked and no continuity. Also found a large amount of lint built up inside the unit and all four rollers, tension pulley and belt were badly worn. I replaced the element and removed and replaced the four rollers, tension pulley wheel and belt and cleaned the lint from the unit. Reassembled the unit and retested. Unit is operating as designed. No lint observed at the end of service, job completed."
Near Lago Vista, TX 78645
Lou
Job Details: 01/04/2021
RANGE WHIRLPOOL SF362LXTS2 "Arrived on site to inspect range cooktop burners not igniting. Upon further inspection, I tested the range cooktop burners and the oven burners and only the oven operated. Tested the spark module and found a burnt spot on the module. Got authorization to replace module. Removed and replaced the spark module and tested. Unit is operating as designed. I found the back two burners flames were too low and would blow out in low setting. Adjusted the flames. No gas leaks detected during service, job completed."
Near Georgetown, TX 78633
Lou
Job Details: 01/04/2021
DISHWASHER GE GLDT696J00SS "Arrived on site to inspect dishwasher falling forward from the cabinet. Upon further inspection, I found the customer had the floors replaced and the unit front legs were falling off of the new flooring as it was cut too short. I adjusted the dishwasher and placed some old tile as supports under the feet and tested. Unit is operating as designed. No water leaks observed during service, job completed."
Near Georgetown, TX 78633
James
Job Details: 01/04/2021
WASHER MAYTAG MVWB865GC0 Arrived on site and tested operation. Found cold fill valve not opening properly. Installed new valve and tested operation. Unit tests good. Job complete
Near Austin, TX 78759
David Z
Job Details: 01/04/2021
REFRIGERATOR GE PSHF6PGZBEBB "Arrived on site to diagnose buzzing sound coming from freezer. Customer showed me they can push a little on the back panel and hear it buzz on the fan, which will happen on its own sometimes. Disassembled unit and checked and didn’t find anything failed. Bearings are good on fan, blade is where it should be. Bent the back panel cover out a little to give more space before blade contact. Reassembled and all is working as designed.
Near Georgetown, TX 78626
Lou
Job Details: 01/04/2021
REFRIGERATOR WHIRLPOOL GSC25C6EYY03 "Arrived on site to inspect refrigerator RC section freezing foods. Upon further inspection, I tested temps in the FC=9 degrees & RC=20 degrees. I checked the return between the FC & RC sections and it was clear. Tested the diffuser in diagnostics and it is operating as designed. I tested voltage to the RC thermistor at the hv control and found it within range. I tested continuity and it was way out of range. I removed and replaced the RC thermistor and checked continuity and it is within range. I removed the reservoir and defrosted it in the sink and with my steamer. Reinstalled and tested and found the valves have failed. I removed and replaced the inlet valve and retested and found the dual valve is bad. The prescreened part was defective in the box. I am ordering the dual valve and CNOTE-LSO PER CUSTOMER REQUEST and scheduled return service for 01/05/21. Will return with all prescreened parts. No water leaks observed during service. Customer prov
Near Leander, TX 78641
Paul
Job Details: 01/04/2021
DRYER WHIRLPOOL WED4850HW0 Arrived onsite for a dryer with no heat. I found no power to the unit. I reset the breaker and tested the unit. As soon as the unit started it sparked at the rear of the unit and the breaker tripped. I found the heater shorted out. I replaced the heater and tested. I found the heater coming on when the timer was in the on position with the unit not started and the heater was not grounded. I tested further and found the centrifugal switch in the motor stuck closed. The motor will need to be replaced. Ordering 279827 MOTOR-DRVE. Office to RS.; ordrng 1 279827 (MOTOR-DRVE)
Near Pflugerville, TX 78660
Kayman
Job Details: 01/04/2021
RANGE WHIRLPOOL WFC150M0EB4 Arrived onsite for range not cooking properly or cooking unevenly. Upon inspection I found the unit working as designed. The customer stated that the elements cycle off too fast and will not allow them to cook. But they all get red hot. I explained that there may be an issue with the main control and the cycle times. I replaced the main control. The unit is working as designed at this time. Job complete.
Near Austin, TX 78750
David Z
Job Details: 01/04/2021
REFRIGERATOR KITCHENAID KRMF706EBS01 Arrived on site to install previously diagnosed brackets to resolve low ice issue. Installed brackets and retested. All is now working as designed. Saw no air leaks when service completed. Call complete.
Near Austin, TX 78750
David Z
Job Details: 01/04/2021
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Arrived on site to follow up on refrigerator not cooling in RC. On arrival I did not hear the FF fan running. Ran test 3 and could not get fan to power on. Replaced fan and retested. Still not powered. Covering fan under parts warranty, but unit is going to need control and UI. Power isn’t being sent to fan motor. Ordering UI and Control. ordrng 1 W11387384 (UI) and 1 WPW10675033 (cntrl-elec)"
Near Georgetown, TX 78626
James
Job Details: 01/04/2021
REFRIGERATOR KITCHENAID KRFC704FSS01 Arrived on site and tested operation. Found no ice production from ice maker and the ice maker has stopped at end of harvest. Ran diagnostics and found ice maker will not move and errored out with E4 error. Unit will need new ice maker to repair. Office to schedule return services due to part availability ; ordrng 1 W11115534 (icemaker)
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 01/04/2021
DISHWASHER KITCHENAID KDTE204KPS0 Arrived on site to diagnose a dishwasher that is leaking. Tested unit and found fill valve not closing properly causing unit to overflow. Valve will need to be replaced to complete repairs. Office to set return appointment due to part availability. ; ordrng 1 W11434044 (VALVE)
Near Austin, TX 78754
David S
Job Details: 01/04/2021
REFRIGERATOR WHIRLPOOL WRS588FIHV00 Arrived on site for fridge making a noise. I inspected the unit and work area. I found the compressor vibrating on the cardboard backing when ramping up. I un mounted the compressor and remounted it correctly. I move the steel lines back away from the cardboard. I ran the compressor in diagnostics and found it not longer making that noise. Job complete.
Near Austin, TX 78733
Kevin
Job Details: 01/04/2021
DRYER WHIRLPOOL WED49STBW1 "Arrived on site and replaced heating element diagnosed on previous visit, after replacement dryer is operating properly but found no airflow. Recommended that vent to the exterior of the home be cleaned/cleared before dryer is used again,
Near Austin, TX 78746
Kevin
Job Details: 01/04/2021
WINE COOLER WHIRLPOOL WUW55X24DS0 "Arrived on site and inspected one cooler and found condenser fan is squeaking while running, removed fan completely from housing and with it disconnected from power if you spin it by hand its still squeaks. A new condenser fan will be needed ; ordrng 1 W10782254 (Condensor fan)"
Near Gatesville, TX 76528
Tyler
Job Details: 01/04/2021
WASHER MAYTAG MVWC400XW1 "Arrived on site for washer not cycling through user in put settings correctly. Upon arrival customer stated that depending on what cycle she selected the unit would sometimes randomly stay on the wash cycle even though it would spin as if it was finishing a cycle and other times the unit would just continuously wash and agitation mode and never advance. Upon entering diagnostics the only error code I found it first was F2e1 (stuck button) After clearing the air code I ran a manual diagnostic test and verify that each function of the unit was working independently from the other settings. Each setting passed. After running an auto test cycle in diagnostics I found 2 new errors accorded, F2e1 & f7e1 indicating a issue with ACU detecting the speed of motor. I cleared the error codes a 2 time and ran a factory reset on unit. After running a second auto cycle I found the same errors reoccuring. I checked wire connections between ACU and motor but found no issues.
Near Austin, TX 78745
Matthew
Job Details: 01/04/2021
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived onsite for for dishwasher not operating properly. Upon inspection found error code F4E3 wash motor not running. Ran test cycle and confirmed wash motor not energizing. Will need to order and replace sump and motor. Returning with valve just in case. Whirlpool covering parts. Office to reschedule ; ordrng 1 W11085683 (pump&motor)
Near Austin, TX 78717
Justin
Job Details: 01/04/2021
DISHWASHER WHIRLPOOL KDTM604KPS0 Arrived on site for dishwasher not fully draining and throwing F9E1 error code. Put unit into drain and heard loud rattle coming from drain pump. Gained access to drain pump and found piece of plastic obstructing. Cleared plastic and put unit into diagnostics mode to test. Ran cycle with error. Unit now working as designed. Advised customer on soap usage with water softener via user car guide. Found large suds build up when running test cycle. Call complete.
Near Bee Cave, TX 78738
Robert
Job Details: 01/04/2021
ICE MACHINE KITCHENAID KUID308ESS2 Arrived on job for complaints of no ice. Found the valve it opening. Replaced valve and test. Operation normal. No leaks detected at time of service
Near Leander, TX 78641
Justin
Job Details: 01/04/2021
RANGE WHIRLPOOL WFG515S0JS0 Arrived on site for a range with broken hinges. Upon arrival customer stated the door actually fell off and he had it on the counter. I gained access to hinges and found that they were broken and bent. Installed new hinges and reinstalled door. Unit now working as designed. Call complete.
Near Austin, TX 78745
Matthew
Job Details: 01/04/2021
DRYER MAYTAG MEDC465HW0 "Arrived onsite for dryer not heating. Upon inspection found inadequate voltage to unit. Recorded L1/L2 90vac, L1 to neutral 123vac, L2 to neutral 23vac, and neutral to chassis 0vac. Customer need electrician to correct issue. Job complete"
Near , TX 76550
Tyler
Job Details: 01/04/2021
DISHWASHER WHIRLPOOL KDTE334GPS0 Arrived on site for dishwasher with the seal coming loose and upper rack not staying in place according to the customer. Upon arrival found that the dishwasher was installed in an awkward position causing the top front half of the dishwasher to lean forward causing the rack to fall out in the door be open I uninstalled and re-level the dishwasher sitting inside the cabinet and made sure that the dishwasher was leveling off so the rack would not continuously fall open I also replaced the door gasket seal because it was starting to flake off and break from the tub itself at this point you just now functioning as designed call complete
Near Austin, TX 78750
David Z
Job Details: 01/04/2021
COOKTOP WHIRLPOOL KICU509XBL00 Arrived on site to install previously diagnosed parts to resolve cooktop F47 error. Replaced module and control and retested. Programmed unit. All is working as designed. Call complete.
Near Georgetown, TX 78628
James
Job Details: 01/04/2021
DISHWASHER WHIRLPOOL WOD51EC0HS01 Arrived on site and installed new console and control. Verified operation of console. Unit tests good. Job complete
Near West Lake Hills, TX 78746
Kevin
Job Details: 01/04/2021
OVEN WHIRLPOOL KEBS279BSS00 "Arrived on site and inspected ovens and found they are operating properly, customer experienced an F5E4 for door not unlocking after running a self clean. Explained his is due to latch motor getting hot during a self clean. The motor will eventually cool down and let door open, which it did.
Near Round Rock, TX 78664
David S
Job Details: 01/04/2021
WASHER WHIRLPOOL WET4027EW0 Arrived on site for dryer making a noise. I inspected th Eunice and work area. I gained access to the rolls and found them sticking and not spinning freely. I also found the pulley worn down and squealing. The customer agreed. I replaced the rolls and pulley. I reassembled the unit. I tested the unit and it is no longer making a noise the customer paid in full with credit card. Job complete.
Near Round Rock, TX 78665
David S
Job Details: 01/04/2021
RANGE WHIRLPOOL WFG505M0BS3 Arrived on site for range not heating properly. I inspected the unit and work area. I found out the problem is the front two burners take lp long to lite. I tested the burners and I found the front two long to light. I adjusted the valve stem and cleaned the burner heads. I found them still taking to long to lite. I am ordering the front left and right burner heads. The office will reschedule when we have an eta on parts.; ordrng 2 WPW10515455 (burnr-head)s
Near Austin, TX 78737
Robert
Job Details: 01/04/2021
DRYER WHIRLPOOL MEDB766FW0 Arrived on job for complaints of no start. Found fuse open. After replacement test operation.
Near Leander, TX 78645
Lou
Job Details: 01/04/2021
REFRIGERATOR KITCHENAID KFIS20XVMS1 "Arrived on site to inspect refrigerator no cool. Upon further inspection, I found the unit plugged in and fans operating but extremely warm inside the unit. I checked ohms to the compressor windings and found them within range. Checked voltage at the wall and got 124V. When I plugged the unit back in, I heard the start device click and the compress came on and showed 8.89amps and then turned off. Compressor was very hot. I found a large amount of debris on the condenser coils at the front of the unit. Cleaned the coils and removed and replaced the start device/capacitor and retested. Unit came on as did compressor and it showed 1.45amps. I continued to watch the unit and it began to cool. I recommended that the customer allow the unit to cool for at least 24 hours and to monitor operations for a few days. If the unit stops cooling again to contact the office at which time a sealed system repair will need to be completed. Temps in FC section droppe
Near New Braunfels, TX 78130
Andrew
Job Details: 01/04/2021
RANGE WHIRLPOOL WFG505M0BS3 "Arrived on site to replace igniter from previous diagnosis. Replaced igniter and found no change in performance. Found faulty control board. Needing control board to fix issue. Will bring back igniter just in case. ; ordrng 1 W11126814 (cntrl-elec)"
Near Manor, TX 78653
David S
Job Details: 01/04/2021
REFRIGERATOR WHIRLPOOL WRS321SDHV04 "Arrived on site for sealed system repair. I gained access to the dryer, I punctured the dryer and found the system had only 25 psi. When I plugged the unit in I found it building pressure. I installed a uv dryer and access valve. I pulled a vacuum on the system and found it holding. I put a measured charge into the system and found no leaks. I powered the unit on and found pressures building appropriately. The unit is cooling. Job complete."
Near Lakeway, TX 78734
Robert
Job Details: 01/04/2021
REFRIGERATOR WHIRLPOOL KBSD608ESS01 Arrived on job for complaints of no ice. Found only 36v to icemaker ordered control. ; ordrng 1 W10757851 (optic bd set ref) and 1 WP2318054 (cntrl-elec) and 1 WPW10200659 (cntrl-elec)
Near Austin, TX 78739
Robert
Job Details: 01/04/2021
DISHWASHER WHIRLPOOL WDT710PAYM6 Arrived on job for complaints of not heating. Ran diagnostics and found F7E1 code and heater damaged or open. After replacement test operation. No leaks detected at time of service
Near Dripping Springs, TX 78620
Robert
Job Details: 01/04/2021
WASHER WHIRLPOOL MVW7230HW0 Arrived on job for complaints of leaks. Found the hose from pump to drain hose internally leaks. ; ordrng 1 W11291620 (HOSE)
Near Lockhart, TX 78644
Noah D
Job Details: 01/04/2021
DRYER WHIRLPOOL WED4815EW1 "Arrived on site to inspect washer for not starting, upon inspection found the wires had fused together causing short. Changed power cord and tested, no sparks or issues. Complete"
Near Austin, TX 78728
Justin
Job Details: 01/04/2021
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site for a dishwasher that was leaking. Upon arrival customer showed me a picture of leak and it appeared to be suds coming over edge of tub. I ran test cycle and observed no leak at time of service. Customer showed me type of soap they used and I found it was not dishwasher soap. I advised customer this was causing unit to ver suds and leak out of tub. No mechanical failure.
Near New Braunfels, TX 78130
Andrew
Job Details: 01/04/2021
REFRIGERATOR WHIRLPOOL WRS315SDHM02 "Arrived on site to replace ice maker from previous diagnosis. Tested unit and ice maker failed to complete full harvest. Replaced ice maker, tested unit, ice maker is now working as designed. No leaks detected At time of service. Job complete."
Near New Braunfels, TX 78132
Andrew
Job Details: 01/04/2021
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Arrived on site to replace ACU from previous diagnosis. Replaced ACU and same issue, breaker keeps tripping. Connected garbage disposal to same outlet dishwasher was connected to and same breaker tripped. Checked harness and all connections no sign of damage or corrosion. Ran extension cord to a non GFI outlet and unit is working as designed. All functions operating. Recommend customer have electrician fix issue. No leaks detected at time of service. Job complete."
Near Kempner, TX 76539
Tyler
Job Details: 01/04/2021
DISHWASHER WHIRLPOOL WDT750SAHZ0 Arrived on site for a dishwasher leaking water in the unit when unit was not in use. Upon further inspection the unit I could not find any error codes or indications and diagnostics of any hardware or software failures and then inspected the drain hose and made sure that it was raised properly and not allowing backflow from the sink at this point I found that the water in the valve had a tiny leak because the siloniod was not shutting all the way and would allow water fill into the tub and overfill it if given enough time. I replace the water inlet valve to the unit and verified that there were no leaks before during or after repair call complete
Near Lorena, TX 76655
Jonathan M
Job Details: 01/04/2021
DISHWASHER WHIRLPOOL KDTM804KBS0 "Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced pump and motor and attempted to place unit back in the wall. The unit power cord, water line, and drain hose had to be removed under the sink and pulled through the wall in order to get to the pump and motor. I was unable to get the hoses and power cord back through due to it being on an L island and having a false wall between both holes in the cabinetry’s.
Near Waco, TX 76708
Jonathan M
Job Details: 01/04/2021
DISHWASHER JENN-AIR JDB9800CWP2 Arrived on site for a dishwasher that has a broken track. Inspected unit and work area. Found right hand side track broken. Attempted to remove dishwasher from the wall and found unit unable to be removed. Track on hand was not the right track either. Ordering right hand side track and advise customer that they will need to make the dishwasher accessible for the repair on the return trip. Office will need to contact customer when track is made available due to out of stock parts. ; ordrng 1 W11259786 (track)
Near Austin, TX 78733
Kevin
Job Details: 01/04/2021
WASHER WHIRLPOOL MHW7000XW0 "Arrived on site and inspected washer and found error code F9E1, F8E1. Sound cold water is turned off at source and disassembled washer and found drain couch is full of debris. After clearing drain catch ran a diagnostic cycle and washer is operating normally and completed the cycle, job complete"
Near New Braunfels, TX 78130
Andrew
Job Details: 01/04/2021
WASHER AMANA NFW5800HW0 "Arrived on site to replace ACU per previous tech. Verified ACU is needed. Replaced ACU, tested unit, unit works good. No current error codes present. No leaks detected at time of service. Job complete."
Near Lorena, TX 76655
Jonathan M
Job Details: 01/04/2021
REFRIGERATOR JENN-AIR JBZFL24IGX00 Arrived on site for the freezer it’s not making ice. Inspected unit and work area. Customer is under their manufacturer warranty due to being a JennAir freezer purchased in August 2019. Tested unit and found icemaker not working properly. Ordering icemaker and office will need to schedule return due to delayed shipping.; ordrng 1 W11234554 (icemaker)
Near Leander, TX 78645
Lou
Job Details: 01/04/2021
WASHER MAYTAG MVWB855DC4 "Arrived on site to inspect washer with no power. Upon further inspection, I attempted to place the unit in diagnostics and it failed. I removed the console and tested voltage at the control and got 124V. Tested continuity to the UI harness and it was good. Cycled power tot he unit and placed it in diagnostics showing error code F6E2-miscommunication. Attempted to clear the code and the UI failed. I removed and replaced the console/UI and calibrated. Placed unit in diagnostics and tested and the unit is operating as designed. No water leaks observed during service, job completed."
Near Georgetown, TX 78628
James
Job Details: 01/04/2021
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived on site and found unit has PO flashing on screen. Customer stated the will show back up within minutes of confirming. Ran diagnostics test 4 to test sealed system and fans for shorts. Found as soon as the freezer fan comes on she unit shorts out. Unit will need new power supply main control and freezer fan to correct failure. Office to schedule return services due to part availability ; ordrng 1 WPW10624574 (cntrl-elec) and 1 WPW10675033 (cntrl-elec)
Near Round Rock, TX 78681
Lou
Job Details: 01/04/2021
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Arrived on site to install previously diagnosed and ordered part. Upon arrival, I found the ice maker is operating as designed as the bin was full. I did not install the new ice maker and recommended that the customer call it in for service if the ice maker fails. No water leaks observed during service, no repairs needed."
Near Bellmead, TX 76705
Jonathan M
Job Details: 01/04/2021
WASHER WHIRLPOOL WTW5105HW0 "Arrived on site for a washer that’s making a squeaking noise at the beginning of the cycle. Inspected unit and work area. Tested unit and a normal wash operation and confirmed customers complaint. Tested the unit without a belt on and unit did not replicate the sound. Ordering gear case, motor, and splash assembly for repair. Ordering parts in office will need to schedule a return visit due to out of stock parts.; ordrng 1 W10721967 (drive pulley) and 1 W11026785 (motor-drve) and 1 W11423758 (GEARCASE)"
Near Meadowlakes, TX 78654
Cliff
Job Details: 01/04/2021
OVEN KITCHENAID KOSE500ESS05 Arrived on site to diagnose an oven that is not turning on. Tested unit and found open thermal fuse on the control panel. Replaced thermal fuse and tested unit. Found all is functioning properly at this time.
Near West, TX 76691
Jonathan M
Job Details: 01/04/2021
WASHER ROPER RTW4516FW2 "Arrived on site for a washing machine that is making a rattling sound during the wash cycle. Inspected unit and work area. Placed unit in a rinse and spin with several sheets and a blanket (the same load she had the unit bang around in). Ran unit through a rinse and spin and unit filled, agitated, and went into the spin cycle. Found the unit going off balance due to the blanket carrying a lot more weight on one side than the other. Adjusted the blanket to fit all the way around the tub and tested unit. Unit spun and operated as designed.
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 01/04/2021
RANGE WHIRLPOOL GY397LXUS Arrived on site to replace touchpad for range. Replaced part and tested unit. Found all is functioning properly at this time.
Near Kempner, TX 76539
Tyler
Job Details: 01/04/2021
DISHWASHER WHIRLPOOL MDB4949SHZ0 Arrived on site for dishwasher not functioning or cycling through the Customer selected settings properly. Upon arrival I ran a diagnostic check and found an error code relating to the motor not being actuated I checked voltage and power between the main control to the motor and found that during the wash cycle it was receiving full power but was not actually turning on an operating
Near Austin, TX 78759
David Z
Job Details: 01/04/2021
WASHER WHIRLPOOL WTW4955HW1 Arrived on site to diagnose washer that was leaving clothes wet. Checked for codes and found F0E5 for off balance load. Checked Level and found unit off level and basket sagging. Leveled unit and calibrated. Found vibration was within a normal level and all is now working as designed. Advised customer on use and care. Call complete.
Near Taylor, TX 76574
David S
Job Details: 01/04/2021
MICROWAVE WHIRLPOOL WMH31017HS6 "Arrived on site for microwave hood light staying on. I inspected the unit and work area. I found constant 120 volts to the vent hood light, I toggled the light and the voltage stayed the same. The relay for the light is stuck open. I am ordering the microcomputer to complete the repair. The office will reschedule when we have an eta on the part.; ordrng 1 W10892389 (cntrl-elec)"
Near Spring Branch, TX 78070
Andrew
Job Details: 01/04/2021
FREEZER ELECTROLUX LFFN15M5HWB "Arrived on site to test unit for not cooling towards top. Tested unit and found weak compressor with .1amp draw. Recommended replacing compressor, dye dryer, and charging with refrigerant.
Near Waco, TX 76708
Jonathan M
Job Details: 01/04/2021
DRYER WHIRLPOOL WED5000DW2 Arrived on site for a dryer that’s not catching went on the right side and it’s taking 2 to 3 cycles to dry clothes. Inspected unit and work area. Ran unit through a time drive cycle and found the unit heating and tumbling. Started to remove the unit from the wall and found a major restriction in the vent tube right behind the dryer. Corrected kink and vent hose and tested unit without the vent hose on. Unit ran as designed. Reattached vent hose and slide unit and make ensuring that the vent hose did not get kinked or restricted. Tested unit and unit is now working as designed. Call complete.
Near Leander, TX 78641
Justin
Job Details: 01/04/2021
WASHER KENMORE 110.2810231 "Arrived on site for washing machine making loud noise in high spin speed. Upon further inspection you can clearly hear bad bearings in unit. I found there was significant rust splatter under unit. I attempted to get the rotor off of the unit but it was binded in and I could not get it off. I advised customer I may have to break it free to gain access to view stators condition.
Near New Braunfels, TX 78132
Andrew
Job Details: 01/04/2021
WASHER MAYTAG MHW5630HW0 Arrived on site to test unit for leak from dispenser again. Did notice water starting to accumulate and trickle from drawer recommend replacing dispenser. Customer also complained of long spin cycles. Found error code F3e1 pressure sensor error. Ran diagnostics on we switch was getting off readings. Recommend also replacing water level switch. Office to reschedule.; ordrng 1 W11316246 (switch-wl) and 1 W11465533 (DISPENSER ASSEMBLY)
Near Leander, TX 78641
Lou
Job Details: 01/04/2021
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site to inspect dishwasher not working. Upon further inspection, I found the unit unplugged. Plugged unit in and found the control lock engaged. Turned control lock off and found the console facing peeling off. Placed unit in diagnostics showing error code F2E1. Cleared the code and continued with testing. Unit is operating as designed. I advised the customer that I am ordering the console due to the facing peeling off and upon return will replace the console and UI (W11402115). Ordering the console and will return with all prescreened parts. No water leaks observed during service.; ordrng 1 W11116422 (panel-cntl)"
Near Whitney, TX 76692
Jonathan M
Job Details: 01/04/2021
MICROWAVE GE JVM1650SH04 "Arrived on site for a microwave that won’t heat. Inspected unit and work area. Confirmed car customers complaint and tested voltage going to the high transformer. Found proper voltage. Spoke to CS and was given permission to replace the capacitor, magnetron and diode. Replaced all components and tested unit. Unit is now working as designed. Call complete."
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 01/04/2021
OVEN WHIRLPOOL WFE975H0HZ1 Arrived on site to diagnose a range with an oven that is not baking properly. Found control not maintaining temperature in oven. Replaced control and tested unit. Found all is functioning properly at this time.
Near Canyon Lake, TX 78132
Andrew
Job Details: 01/04/2021
WASHER WHIRLPOOL WFW6620HC0 "Arrived on site to replace ACU per tech line. Replaced ACU, tested unit, unit works good. Did notice LF and RR legs were causing the unit to set level. Leveled unit, and unit works good. No leaks detected at time of service. Job complete."