"Arrived on site and replaced all parts diagnosed on previous visit, after replacement insured voltage to mullion is correct, Customer also added that left hand fresh food door sticks out slightly more than right hand fresh food door. Also that on the side the right hand door does not look as level as the left-hand door took pictures. Explain to customer that doors do not have this kind of adjustment, as long as gaskets are closing and creating a seal they are operating properly and according to techline this would be considered a cosmetic issue only, 7734989166, job complete"

"Arrived on site to inspect refrigerator noises and no cool. Upon further inspection, I found the unit pulled out and unplugged. The customer advised the unit was making unusual noises and not cooling properly. I plugged the unit in and tested the compressor and found 2.89amps. The customer advised too that the unit began to make beeping noises and they found the UI with PO and not working which is when they unplugged the unit. I advised the customer of the issues with this model and advised the compressor needs to be replaced and possibly the evaporators. I researched warranty on this unit and found the sealed system is covered for 10 yrs. Customer advised that they do not want to repair the unit as its already cost them too much money. I provided a disclaimer, written by management, to my customer. Customer advised they would purchase a new unit. Unit left unplugged for safety. No water leaks observed during service, job completed."

"Arrived on site , replaced control. Ran preheat on oven and all top burners are heating . Job complete"

"Arrived onsite and found the harness and sensor bars testing properly from the control, however found due to type of loads and the consistent use of dryer sheets. Sensor function periodically causing premature completes. Advised customer to use timed dry and towel feature for a cycle with consistent results for their needs. All else checks good."

"Arrived on site to diagnose a Whirlpool refrigerator WRS325SDHZ01 that is not dispensing ice or water. Found fouled out aftermarket filter preventing waterflow through unit. Advised customer on findings as well as recommended filter EDR1RXD1. No further repairs needed, and no leaks were found at time of service."

"Arrived on site and sound door panel is dented. After replacing door panel dishwasher is correct, Could not run a diagnostic cycle home is not complete and there is currently no power to the dishwasher, job complete"

Arrived onsite to install previously ordered parts. Replaced FC door. Test unit and all functions are operating correctly. Job complete

"Arrived on site to inspect refrigerator that wont dispense ice. Upon further inspection, I removed the ice bin and tested the dispenser motor and found it operating as designed. I checked the empellar and found it stripped on the motor shaft. I removed the divider from the ice box. I attempted to remove the empellar from the shaft and it would not come off. Due to this, I replaced the divider (WPW10309864 ), dispenser motor (W11310391 ), and empellar (WP63052-2 ) and transferred the ice maker harness and ice maker. Reassembled the parts and placed them back in the ice box and tested. Unit is operating as designed. I advised the customer of my repairs. No water leaks observed during service, job completed."

"Arrived onsite for fridge on low ice production. On inspection found the ice tray was full, informed CX that the ice maker only produces so much ice day. The Ice tray is a low profile unit, does not hold a lot of ice. Found that there was a hand towel attached to the crisper drawer that was getting caught in the freezer door ever-time you open the freezer. CX told me that under the fridge had not been vacuumed since they bought fridge. The coil was full of dust and dog hair that was causing the unit not to operate efficiently. CX will keep watch on the ice production. To see if clearing the coil helps the production of ice. No water leaks detected during service."

"Arrived on site to diagnose dryer making loud noises when in use. Ran unit and confirmed the unit sounded like a very rattle freight train. I disassembled the unit and did not see anything obviously damaged. I replaced all rollers and idler and tested again. Found noise still present. Insulated blowing housing with sound pads, and still had vibration. Removed blower wheel cover and found the blower wheel was cracked and separated on top. Replaced blower wheel and tested. Verified unit is back within normal operating standards. Call complete."

Arrived on site to test unit for damaged f feet. Test unit and found left and right feet damaged. Replaced all feet test unit and unit test good job complete.

"Arrived to instal previously diagnosed and ordered parts. I replaced the FC self close assembly and tested and the FC door operated as designed. Further inspection revealed a section that was approximately four inches in length, at the lower corner of the left door at the mullion end that had the internal magnetic material damaged within the previously replaced gasket. I removed and replaced the gasket and the sealing issue was resolved. I checked the evaporator and found moderate frost, to be expected with the type of air gap found within the RC gasket and I removed it. I verified the drain tube assembly was correctly connected and operable. The unit operated as designed, no leaks observed during service."

"Arrived on site to install previously diagnosed parts. Installed all parts ordered by previous tech. Tested unit after, unit is operating as designed. No leaks service. Job completed."

Arrived onsite to install previously ordered parts. Replaced door stop piston. There was no change. After further diagnosis. Found switch holder was not mounted correctly to chasis. Reinstalled switch holder and test unit. Unit is now operating as designed. Tested unit by heating cup of water for 1 minute 3 times. Job complete

"Arrived on site for no ice. Diagnosed a defective water sensor,replaced water sensor ran diagnostics all test passed."

Arrived onsite and found burnt module component. Replaced the module W10857232. Unit is now operating as designed. Advised customer on repair. All checks good.

Arrived onsite for a refrigerator with the gaskets tearing. I replaced both refrigerator door gaskets and heated them to mold them for the correct seal. Both door gasket are sealing correctly. I went over leaving the humidity control on at all times. I went over water filter replacement. All is working as designed at this time. Call complete.

"Arrived on site or refrigerator, inspected unit and work area. CX complaint was Freezer building ice and ice cream soft. Tested temps and FC 5? RC 37? CX had open freezer wen I got there so it explains the freezer temp being slightly higher. Adjusted temps to recommended they where set to high. Unit is operating as designed. No leaks where observed during service. Job completed."

Arrived on site to test unit for fan not working test unit and found. Fan not plugged in. Connected fan test unit and unit test good job complete

Arrived on site to test unit for fan not working. Test unit and found screw holding fan blade not allowing blades to turn. Removed screw test unit and unit test good job complete.

"Arrived on site for dishwasher, inspected unit and work area. Gained access to replace heating element. Replaced and tested for leaks. No leaks where observed during service. Job completed."

Arrived on site for refrigerator with doors uneven. Upon arrival confirmed issue and was able to correct unevenness by relvling unit. Doors aligned. Call complete

"Arrived on site to diagnose a washer that is not cycling properly. Found no hot water to unit and drain improperly connected causing siphon. Advised customer on findings and plumbing issues will need to be addressed to correct issue. No further repairs needed to washer itself, and job is complete."

Arrived on site to replace previously ordered parts for range. Replaced all 4 orifice holders and spuds. Tested unit and found all is functioning properly at this time.

"Arrived on site to test unit for rust and damaged adjusters, customer stated that whirlpool told him the adjusters and rack is covered under warranty, advised customer to call whirlpool customer service and ask the to provide him with a concession number for the Adjusters, stated to customer that only the racks are covered, inspected upper rack and rust in multiple areas, top rack that was provided was damaged and not the correct color, inspected bottom rack and found that is rusting as well, will need top and bottom racks to fix unit, ordrng 1 W10728863 (Top rack) and 1 W11498446 (Lower rack)"

"Arrived on site to test unit for not spinning, tested unit found unit is spinning but drain pump is not extracting water, inspected drain pump filter, did not find any restrictions, will need drain pump to fix unit, ; ordrng 1 4681EA2001T (Drain pump)"

"Arrived onsite for refrigerator building ice in fresh food compartment. Upon arrival inspected unit. Found evaporator and found completely iced over. Ice is also interrupting fan operation. Per Whirlpool service pointer . Recommendations are to replace the fan scroll, thermistor and update UI. Unit will have to be manually defrosted before next appointment. ordrng 1 W11509096 (UI)"

"Arrived on site for a cooktop that is tripping the breaker intermittently. Inspected unit and work area. The customer advised that the unit is tripping the breaker on her cooktop and oven which share the same breaker. She advised that sometimes shell use either one and itll work fine but other times it will tripped the breaker. She did not notice any specific element that is causing this failure as it is random. Ran the unit through high heat testing on all four burners at the same time and could not get the unit to fault. I ran the oven at 375?F bake and ran it up to 375?. As soon as I turned on the cooktop, found the breaker tripping. I did advise the customer that the issue is most likely an electrical supply issue due to being split on a shared breaker. Found the breaker was extremely old and is on the outside of the home and is properly. Attempted to call Techline but was unable to do so due to Whirlpool training. Spoke to SW and was advised that my suspicions were correct in the voltage issue and that whirlpool requires the both units to be wired onto their own separate designated breakers. Advise the customer of the issue and the unit is working as designed. Call complete."

Arrived onsite and found a shorted control. Found unit run motor had shorted the control. Multiple failures amounting to replacement cost in repairs. Customer not interested in a repair at this time. ordrng 1 W11283592 (Motor)

Arrived on site for whirlpool bottom mount fridge not producing ice. I inspected the unit and work area. I gained access to the ice maker and forced a cycle. The ice maker wouldnt cycle. I found only 13 vac to the ice maker. I pulled the freezer door switch W11396033 and found not intermittently not closing the circuit to the ice maker. I jumped the harness and found the ice maker cycling and filling with water. ordrng 1 W11396033 (Freezer switch)

Arrived onsite and found water seeping from rear of unit during drain cycle. drain pump and drain hose and shock absorbers. ordrng 1 5215ER2002G (Drain nose)

"Arrived on site to inspect washer with lid locked. Upon further inspection, I found the unit non-responsive. I checked voltage at the outlet and it is good with good polarity. I removed the control panel and found the control had shorted (photo). I tested voltage at the control and its getting 120V. I tested the drain pump from the control and its showing 1.5ohms when it should be reading 17.8-21.8 ohms.; ordrng 2 W11543994 (Main control)s and 1 W11394572 (Lid latch assembly) and 1 W11478524 (Fascia) and 1 W11399437 (Drain pump) and 1 W11395618 (Capacitor) and 1 W11481722 (Actuator)"

"Arrived on site. Found damaged exchanger line to evaporator,prev company installed new exchanger to original compressor,diagnosed unit will need a new compressor,heat exchanger,evaporator and tubing. Will order inverter and main control incase needed. ordrng 1 W10508992 (Exchanger) and 1 WP2316878 (Heater pan) and 1 W10818296 (Control) and 1 W10629033 (Inverter)"

Arrived onsite for a cooktop with the RR dual burner not working. I found the control defective. The element tested good.When I opened the bag for the new control I found the wrong part number stamped on the control but the part number on the bag and AEX tag was correct. The control will need to be ordered again. ordrng 1 WPW10215034 (Infinite switch) and 1 Checkpart (Make sure the part number on the switch is the same as whats on the bag.)

Arrived on site and found homeowner already has a 6ft waterline on hand. This is not long enough And it was also the length prescreened. A 10 foot waterline will be needed ordrng 1 8212486 (10 foot waterline)

Arrived onsite for a washer that gets a splash of water and it doesnt advance or fill. I tested the washer and found it filling just fine in diagnostics or a regular cycle. I found the unit would not agitate or spin. I found the door lock working as designed. I found no power out of the motor relay on the UI control to the inverter control. The UI control needs to be replaced. I replaced the UI control and had the same results. I tested the motor windings and found them good. It was determined that either the new UI was defective or the inverter on the motor is taking the UI control out. Ordering the motor and the UI board but the customer needs to be called first. Office to RS pending customers decision.; ordrng 1 WH12X20814 (UI control) and 1 WH20X23194 (Motor)

"Arrived on site to diagnose refrigerator with light out in freezer section. Examined switch and found switch is good. Checked voltages at led module and found good voltage, indicating good bad module. Ordering new module to replace.; ordrng 1 W11602886 (Light module) and 1 W11546690 (Control)"

"Arrived on site for washer not finishing cycle , leaving load wet . Ran diagnostics got 7-3,7-4 errors . Ran test wash and shifter making a lot of noise . Found oil splashed on cabniet . Ordering Wash plate ,gearcase , stator , slider , clutch . No water leaks detected at time of service. Cal, to set return ; ordrng 1 W10905025 (Slider) and 1 W11185701 (Gear case) and 1 W10905022 (Clutch) and 1 W10834917 (Wash plate) and 1 W10006483 (Stator)"

"Arrived on site for a wall oven that has an oven door that is rattling. Inspected unit and work area. Did confirm the customers complaint and disassembled the upper door. Found all screws in place and the issue with the metal glass rattling against the clips. Attempted to adjust all clips holding the glass and was unable to remove the light rattling sound occurring. I called Whirlpool Techline and spoke to Chris SR# 7734985265. He advised that this issue may just be due to having to be serviced out in the field but to go ahead and order the outer door, metal glass, and clips for repair. Ordering parts in the office will need to contact the customer about a return date due to several out of stock and PSP items.; ordrng 1 W11602609 (Outer glass) and 2 W11598131 (Glass clip)s and 1 W11600213 (Middle glass)"

"Arrived onsite for refrigerator not cooling after repair. Upon arrival inspected unit. Found ice block on cap tub right hand corner of evaporator. Checked pressure and recorded 0psi at high side with unit off, should have been equalized. Called tech line for assistance. Tech, Rob, Gas stated unit should be equalized at about 28 psi. Ran unit and high side did not move, low side dropped in pressure. Tech recommended running nitrogen at 140 psi to clear restriction. Running nitrogen Low to high. Then holding vacuum for 20 min. Provided SR#7734986741. Ran nitrogen and found blockage at cap tube to dryer. Cleared line and replace new dryer. Vacuum held and when to charge however refrigerant was leaking from charge tube. Will need to return with corrected charting tube, pull vacuum and recharge. ; ordrng 1 R600kit (R600 kit)"

Arrived on site to diagnose a refrigerator that is leaking. Found water valve seeping causing damage to icemaker fill line. Valve and line will need to be replaced to complete repairs. Return date set .; ordrng 1 W11415785 (Tube) and 1 WPW10312696 (Valve)

Arrived onsite for MW not powering up. On inspection found a sensor was burnt in the back side of the unit. Replaced the wiring harness and tested unit. The unit was heating a 1100 watts and heated a cup water to 212?. The unit was operating as designed.

Arrived onsite for Not Dispensing Crushed Ice . Upon arrival test unit and not dispensing neither cubed or crushed ice. Found Dispenser Impeller is stripped onto the dispenser motor shaft causing auger not to push ice out of bin. Need to order impeller and motor. Office to reschedule ; ordrng 1 WP63052 (Impeller) and 1 W11310391 (Motor) and 1 WPW10309864 (Ice box divider)

Arrived on site to diagnose range with deformed panel. On arrival found the trim on the right side of the outer door glass is peeling off and warped. Ordering new outer glass panel. ordrng 1 W11176456 (Outer Glass) and 1 W11178521 (Nameplate)

"Arrived on site for Maytag commercial washing machine not agitating. I inspected the unit and work area. I gained access to the gear case and tested the capacitor, motor and shift actuator, I found the shift actuator way out of range. I replaced the actuator, because the actuator was out of range I am ordering the control to complete the repair. ordrng 1 W11411581 (Control) and 1 W10528947 (Hub)"

Arrived onsite for previously diagnosed parts. On inspection found the Wrong part was sent with me. Reschedule when we get the right part. No water leaks detected during service ;

"Arrived onsite for a dishwasher displaying an F8E4 error. The customer stated the last couple of times they washed dishes they were not clean. I checked stored error codes and found an F8E4, FAE2, F8E2, & F7E1. I cleared the codes and started the service diagnostics cycle. The drain pump started immediately and the wash pump started a few seconds later. I found the unit drawing 4.5 amps because the wash pump was locked up. I tried a regular cycle and the same thing happened. The unit never tried to fill with water and there was no voltage to the valve. I found the float switch sticking so I replaced it and retested getting the same results. The control, sump and motor, & vent need to be replace then the unit tested. The fill valve could possibly need to be replaced. Ordering W11416362 sump and motor and W11434044 fill valve. Marking other parts as use on return visit. Office to RS.; ordrng 1 W11416362 (Sump and motor) and 1 W11434044 (Fill valve)"

Arrived on site for refrigerator not cooling properly. Upon arrival confirmed issue and found defrost issue in fc. Found thermistor value of evap thermos over 60k (buried in ice. Rc compartments was at 2-3k (around 60-70degrees). Found control was failing to read accurate temps. Will need office to reschedule once availability of parts is known.; ordrng 1 W11546690 (Contrl) and 1 W11546681 (Harness wires) and 2 WPW10384183 (Thermistor)s

"Arrived on site and inspected refrigerator and found both sections are 50?. Inspected freezer evaporator and there is no price pattern. Customer states it has slowly gotten worse over the past month. Sent pictures into TV/service management there is likely a leak in the refrigerant system. Seal system will need to be redone, They are 600 kit the process valve the dryer the compressor and the evaporator for parts; ordrng 1 R600kit and 1 W11580057 (Compressor) and 1 W11546605 (Evaporator) and 1 W11632924 (Condenser) and 1 Sf8404 (Stub)"

Arrived on site for range not allowing oven to heat. Upon arrival confirmed issue. Found cause of failure was loose connection on element wire leading to arching and element burnout. complete repairs with new bake element and wire connector

"Arrived on site for cooling complaint. Compressor running no air flow,found evaporator fan not running,ran diagnostics fan not powering on,checked voltage at liner harness reading 12.6vdc power at harness diagnosed a defective fan motor,ordering a new fan motor,informed customer part is on backorder and we will place the order. ; ordrng 1 W11578030 (Evap fan motor)"

"Arrived to instal diagnosed parts. I removed and replaced both actuator and the separator assembly. I tested the unit and all functions were present. I removed debris from the condenser and then squared and set the chassis. The FC door would not self close and after adjusting and lubricating the slides, the issue was resolved. Operational test good, no leaks observed during service.

"Arrived on site replaced left front switch . Tested unit and all rings on element are heating . No other issues found . Job complete."

"Arrived on site and inspected dryer and found gas flow sputters after it has ignited. After replacement started dryer on a normal cycle and it is no longer sputtering, job complete"

Arrived onsite for GE cooktop not lighting. On inspection the back left burner would spark and ignite the burner. The rest of the burner will not spark. You can get the left back burner sparking and the rest of the burners will ignite while the left back burner is sparking. The other burns will not spark individually.

"Arrived to inspect softener not dispensing. I found the softener cup had residue within it that was diluted with water. I removed and replaced the valve assembly and tested. Operational test good, no leaks observed during service.

"Arrived on site for a dryer that is not heating. Inspected unit and work area. Check voltage to the unit and found proper voltage in larity. Disassembled the unit and tested all heating components. Found the element open. Replaced the heating elements and tested the unit. The unit began to work and operate as designed. Call complete."

"Arrived on site. Removed front cover found broken wires on grid cutter ran diagnostics lower pressure from valve and valve making odd noise,unit passed all other diagnostic test. Replaced valve under appliance express 1 year warranty,installed a new grid cutter ran diagnostics good water flow.

"Arrived on site for defective compressor. Removed compressor and filter drier,installed a new drier found broken cap tube in liner wall called tech support sent pictures to tech support SR#7734974826"

Arrived on site to replace previously ordered parts for washer. Replaced lock assembly and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

"Arrived on site for dryer tripping breaker as soon as its plugged in .power cord is properly hooked up . Went thru element and fuses , wire harness . All checked normal. Recommended having electrician change out gfi breaker .

Arrived onsite for unit not heating. Upon arrival inspected unit. Heater is not energizing. Check polarity and is good. Inspected heater and is good. Found thermostat is open. Need to replace thermostat. Replaced thermostat and test unit. Unit now operates as designed.job complete.

"Arrived on site for no ice. Diagnosed a defective icemaker,removed icemaker installed updated icemaker kit,reassembled unit icemaker ran through a cycle and filled with water.

"Arrived on site to install previously diagnosed and ordered parts. Due to both blower failures, I removed and replaced the blowers and tested and unit is operating as designed. Job completed."

Arrived on site to test unit for not cooling properly. Found evap motor running. Compressor running but burning hot. Found restriction in evap. Low side pressure was at 20 and 225 on high side. Customer going to call LG and see if they would be willing to repair.

Arrived onsite for dryer rattle. Sounded like blower housing noise. Found unit clean and well maintained. Found worn penny in the blower housing base. Cleaning blower housing and verified the blower is not cracked. Advised customer on findings.

"Arrived on site for washing machine, not filling properly and the drain pump staying on. I plugged the unit in and canceled the drain. I entered diagnostics and found no fault codes. I ran a diagnostics cycle and found the unit filling with water, agitating and draining. When the unit went into a spin I could hear cpscreeching from under the unit. I gained access to the gear case and found it leaking, I also found the belt slipping on the cam pulley. The gearcase, pulley and belt all need to be replaced.

Arrived onsite to install previously diagnosed part upon arrival I installed new bracket. And tested unit several times and found unit dispensing both water and ice normally. Job complete no leaks.

Arrived on site to diagnose a dryer that is not starting. Tested all parts and components and no failures were found at time of service. Advised customer on findings and no further repairs needed.

Arrived onsite for a washer that has a mildew smell. Upon arrival I removed the top of washer and cleaned the tub ring and the inside of the cabinet and found that the smell was gone.

Arrived onsite to replace tube connector. Replaced connector and tested. No leaks present at this time. Job complete.

Arrived onsite to inspect dryer. Upon inspection I found that the unit had good airflow. It tumbled great no noise. And it heated well. I the inspected the inside of the unit and found that the belt looked good and there was Minimal Lint buildup. Job complete

"Arrived to inspect dishwasher not anchored. The original mounts were damaged and one of the screws was missing. The original anchor holes were stripped out. I replaced the mounting hardware and reinstalled the unit. I set the correct leg height and tested. Operational test good, no leaks observed during service.

"Arrived on site for not dispensing water. Removed filter installed by pass same issue not dispensing water good water pressure at filter head,removed drawers found frozen water tank.

Arrived on site to diagnose a range that is not baking properly. Found bake ignitor faulty and replaced it. Tested unit and found all is functioning properly at this time.

Arrived onsite for a washer with key stuck under the wash plate. Upon arrival I removed the wash plate to retrieve the key and reinstalled the plate and tested the unit and found that unit operating as designed.

"Arrived on site and inspected ice machine and found cutting grid is broken and there is a sheet of ice on top of it, took pictures. Recommended to homeowner replacing cutting grid,

Arrived on site to test unit for no display. Test unit and found bad console. Replaced console under 5 year warranty Test unit and unit test good all cycles working correctly job complete

"Arrived on site to diagnose dryer not powering on. On arrival tested unit and found no response from the user interface. Tested voltage and polarity st terminal block and found only 1 leg present, missing voltage at L1. Advised customer to have an electrician come out and correct the missing voltage. Call complete."

Arrived onsite for previously diagnosed parts. Installed parts and the door latch is working as designed.

"Arrived on site for washer, inspected unit and work area. CX complaint unit leaks foam on some load from the vent on the front load washer. I inspected unit and and tested it and found it not leaking. CX is also on a water softener and I advised to cut down the amount of detergent that they are using to a 1/4. Unit. Is operating as designed and no leaks where observed during service. Job completed.

Arrived on site to diagnose a microwave that is not turning on. Found no power to unit and customer will need electrical issue corrected

"Arrived on site to test unit for F27 error code, tested unit found pump is not disengaging triggering a F27 error code, inspected drain pump and found no blockage, parts are still covered under warranty, replaced pressure switch and ran diagnostics, unit is now functioning properly,

"Arrived on site for dryer, inspected unit and work area. Entered diagnostics and found stored error code F2E1. Tested unit for heat and found it not heating. Disassembled unit and tested fuses and igniter and found thermal cut off open. Replaced parts and tested. Unit is now operating as designed.

Arrived onsite with JR and determined control failure to be the cause of the F6e2 error. Replaced the control. Unit is now operating as designed.

Arrived on site for kenmore elite wall oven baking temperatures being off. I inspected the unit and work area. I put the upper oven into a bake and found it 17 degrees to low when cycling. I calibrated the upper oven properly. I set the lower oven into a bake at 350 and found it cycling 10 degrees low. I calibrated the lower oven.

"Arrived on site to inspect refrigerator not dispensing water and not producing ice. Upon further inspection, I tested the water dispenser and it failed. I removed the filter and retested and the water continued to trickle out. I bypassed the filter and retested and the dispenser operated as designed. I removed and replaced the reservoir/filter head assembly and retested. Unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site. Found main control shutting itself on and off and also loud chirping/beeping noise,diagnosed a defective main control,replaced main control powered unit on compressor and fans powered on

"Arrived on site for dishwasher, inspected unit and work area. Gained access to install new sump and motor. Tested unit and its now operating as designed. No leaks where observed during service. Job completed

Arrived onsite for dryer not heating. Upon arrival inspected unit. Verified supply voltage. Voltage was good. Unit does power on and is tumbling but no heat. Disassembled unit to access heating element. Found element OL. Sensors tested good. Replaced heating element and tested. Unit is now functioning properly. Job complete

"Arrived on site to inspect washer noises. Upon further inspection, I tested the unit in a wash cycle and once the tub filled and began to agitate, the drain pump began to make a whirling/whistling noise. I stopped the cycle and removed the pump from the motor shaft and started the cycle again and the noise was gone. I removed and replaced the pump and retested and the unit is operating as designed. I advised the customer of my findings. No water leaks observed during service, job completed."

"Arrived on site to diagnose dryer that is not drying clothes in one cycle most often. Ran unit and verified unit is heating as designed, but doesn't seem to be venting. Examined airflow with tester, found poor airflow reading. Could see lint around the screen as well, including lint on the back of the screen indicating airflow issues. Could barely feel any suction on the vent. Advised tonhave builder come out and inspect the vents due to an obstruction or failed vent cover. Unit is working as designed. Call complete."

"Arrived on site for no ice. Ran diagnostics weak water flow,pump powered on,good frost formation on evaporator plate. Installed a new valve same issue diagnosed weak water flow to unit customer will need a plumber"

"Arrived on site to inspect microwave noises. Upon further inspection, the customer advised that the noise they hear is a vibration noise. Using my MW tester and and cup of water, I tested the microwave on high for 1 minute. During this time, the unit made normal noises. I tested the microwave with the oven on and still no unusual noises. I tested the microwave several more times with the customer present and could not duplicate the noise. I recommended that the customer take a video with their phone should the noise occur again. No repairs needed at this time, job completed."

"Arrived on site to test unit for drum not spinning, tested unit for failed belt and damaged idler pulley, replaced idler pulley and belt, tested unit unit now running as designed, job complete"

Arrived onsite to install previously ordered parts. Replaced freezer led per special project. Replaced FC led (1)and there is no change. Customer will decide if she wants to call us back for further diagnosis. Job complete

"Arrived on site for dishwasher not drying dishes and door dropping open to quickLy. Upon arrival found no errors in diagnostics, found during testing that element was turning on. Found stable power supply to all hardware. Found left door spring fell out of place leading to door dropping to quickly. Reinstalled door spring and found door functionality restored. Instructed customer on best methods to improve drying capabilities. No leaks present call complete"

Arrived onsite to replace faulty bake element. Replaced element and tested. Tested at target temperature 350 degrees. Unit is now functioning properly. Job complete

"Arrived on site and found no saved error codes, ran automatic test cycle and it completed with no issues. Spoke with techline and ran it again with amp clamp attached. Recorded Drain pump 1.2amps, motor peaks at 8.4 amps then drops to 3.3 amps. This is all normal and techline said to show customer service pointer W11525530 to describe nuisance tripping, job complete. 7734981473"

Arrived on site to test unit for unit smoking. Test unit and found normal smoking for first time use. Ran unit and at 350 and unit test good job complete.