Near Austin, TX 78737
Luis
Job Details: 06/13/2020
FREEZER WHIRLPOOL EV188NYWS02 "Arrived on site for water leaking from bottom. Diagnosed frozen drain,cleared drain in freezer removed bottom kickplate cleaned drain tube. No charge for clearing drain. Found water leaking from icemaker housing diagnosed a defective icemaker installed a new icemaker ran icemaker through a cycle water filled icemaker.
Near Austin, TX 78746
Luis
Job Details: 06/13/2020
REFRIGERATOR KITCHENAID KBFC42FTS07 "Arrived on site for no ice. Diagnosed water turned off at valve,turned water valve on water flowing through filter,icemaker ran through a cycle and filled"
Near Troy, TX 76579
Jonathan
Job Details: 06/13/2020
DRYER WHIRLPOOL WED4815EW1 Arrived on site for dryer that’s not heating properly. Inspected unit and work area. Tested voltage at the wall between L1 and L2 and found 160 V. Removed power plug and found power plug connector prong burned and singed at the power cord outlet. Tested voltage in the outlet and was getting jumping voltage ranging from 1 V across L1 and L2 to 126.7 and then up to 160V and then 190V and back down to 1V. I advise the customer that they definitely would need to replace their power cord but that there may be an issue with their outlet. Advise customer to get an electrician to fix their issues.
Near Georgetown, TX 78633
Lou
Job Details: 06/13/2020
MICROWAVE WHIRLPOOL WOC54EC0HS01 "Arrived on site to install previously diagnosed and ordered part. Due to the console sound failing, I removed and replaced the console and tested. Programmed the unit and it operated as designed. Job completed."
Near Austin, TX 78730
Wesley
Job Details: 06/13/2020
REFRIGERATOR KITCHENAID KSSP48QKS00 Arrived onsite and found switch housing broken. Repaired with basic supplies. All checks good. Unit is now operating as designed.
Near Luling, TX 78648
Richard
Job Details: 06/13/2020
RANGE BOSCH HDIP056U/01 Arrived onsite for the range not sparking correctly. Ran diagnostics and found that the spark module is not working properly. Will need to replace switch harness and spark module. Ordering parts and office to schedule. ; ordrng 1 12004873 (SPARK MODULE )
Near Austin, TX 78734
Robert
Job Details: 06/13/2020
DRYER WHIRLPOOL WED5000DW2 Arrived on job for complaints of not working. Found open fuse. Replaced fuse and test.
Near Pflugerville, TX 78660
Kayman
Job Details: 06/13/2020
DRYER WHIRLPOOL WED4815EW1 Arrived onsite for dryer turning off mid cycle. Upon arrival I found the unit not turning on at all. I tested all of the thermal fuses and high limit Tstat and all tested good. I then tested voltage from the power chord to the unit at the terminal block and got incorrect and mixed readings indicating a faulty power chord. I am ordering a new power chord a push to start switch and timer. Just in case. Ordering power chord (PT400L) or (PT600L) the push to start switch (WPW10117655) and timer (WPW10185982). Office to RS.; ordrng 1 PT400L (cord-power) and 1 PT600L (cord-power) and 1 WPW10117655 (relay-pts) and 1 WPW10185982 (timer)
Near Georgetown, TX 78633
Lou
Job Details: 06/13/2020
DISHWASHER KITCHENAID KUDE60HXSS5 "Arrived on site to install previously diagnosed and ordered part. Due to the control failure causing the unit to constantly run, I removed and replaced the aim control and tested. Unit is operating as designed. No water leaks observed during service.
Near Georgetown, TX 78626
Lou
Job Details: 06/13/2020
WASHER WHIRLPOOL WTW5000DW2 "Arrived on site to inspect washer stopping mid cycle. Upon further inspection, I found the unit unplugged and the customer advised that it was making a noise for several hours and wouldn’t stop. I plugged the unit in and the drain pump came on and the customer identified the sound as the drain pump. I placed the unit in diagnostics showing error codes F0E2, F1E1, F5E1, F9E1. Cleared the codes and continued with testing and the unit operated as designed. I tilted the unit back and checked the neath and all looked good. Tested the unit one more time and it operated as designed with no error codes. Customer advised they have a water softener as well. Customer advised that they used half a cap of detergent on a small/medium load which is what caused the unit to go into “flood mode” and shut down and begin to drain. The unit sensed too many suds in the load. I made recommendations for use & care as well as detergent & softener use. No water leaks observed durin
Near Round Rock, TX 78664
Cliff
Job Details: 06/13/2020
ICE MACHINE WHIRLPOOL GI15NDXXB0 Arrived on site to diagnose a ice machine that is not registering bin level. Tested unit and found bin thermostat slightly out of range and control board not registering thermostat properly. Replaced both parts and tested unit. Found all is functioning properly at this time. Advised homeowner to monitor unit for proper bin level ice production
Near Pflugerville, TX 78660
David S
Job Details: 06/13/2020
REFRIGERATOR WHIRLPOOL WRX986SIHV00 "Arrived on site for a sealed system. I gained access to the dryer, access valve and 3 way solenoid. I evacuated the system and found no signs of a burn out. I removed the old access valve, dryer and 3 way solenoid. I replaced all 3 with new. I preformed a push pull test on step 4 and both evaps operated as designed. I pulled a vacuum With the 3 way valve in the home position. I found no vacuum leaks. I put a charge of 5.5 0z into the system. I monitored for pressures and was showing 0 on low side for freezer and 13 for fresh food. Unit is cooling. Please allow 24 to 48 hours for freezer to get to ice making temperature. Job complete."
Near Leander, TX 78641
David
Job Details: 06/13/2020
FREEZER WHIRLPOOL MZF34X16DW04 "Arrived on site to diagnose no cool issue for standalone freezer. Performs diagnostic and found unit is not defrosting. Found ice buildup on Evap. Tested heater and found heater is coming and running through diagnostic. Resecured connector for er. Ordering both thermistors and control for return visit, control not triggering defrost. ; ordrng 1 W11253271 (contrl-box) and 1 WPW10384183 (thermistor)"
Near Blanco, TX 78606
Brandon
Job Details: 06/13/2020
WASHER MAYTAG MVWB765FW1 "Arrived on site to replace failed overlay, I replaced overlay, unit tested good."
Near New Braunfels, TX 78130
Noah D
Job Details: 06/13/2020
RANGE WHIRLPOOL WEE750H0HZ1 "Arrived on site to inspect and install new cooktop on range, replaced broken glass and installed new cooktop. No problems found. Complete"
Near Manor, TX 78653
Jacob
Job Details: 06/13/2020
DISHWASHER WHIRLPOOL WDF330PAHB2 "Arrived onsite for unit being not quite when opening the door and a missing yellow bubble inside the dispenser. Looked at unit. Tested the door, and no loud rubbing noises or hinge issues. Looked at dispenser. Found no yellow ball for or fill indicator inside dispenser. Called Techline to let them know of findings. Confirmed that springs to make a slight noise, but not causing any door issues. No indicators exist inside of dispenser for finishing liquid. Got SR#7728067981."
Near Austin, TX 78748
Luis
Job Details: 06/13/2020
REFRIGERATOR WHIRLPOOL WRS315SDHM02 "Arrived on site for noise compliant. Found unit making noise while opening and closing doors. Adjusted compressor mounting bracket,adjusted hinge screws and door tested door operation noise no longer present"
Near Leander, TX 78641
Jonathan
Job Details: 06/13/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM00 "Arrived on site for refrigerator having ice buildup in FC upper back left of panel. Inspected unit and work area. Gained access to FC evaporator and found incomplete frost pattern and ice ball built up (see SD-Pic). Found failure in seal system. Will need to replace evaporator, compressor and filter drier to repair. Found unit under 5 year seal system warranty. Office to schedule appointment when ETA is available for parts. ; ordrng 1 ACCESSVALVE (ACCESS VALVE) and 1 SEENOTE (SEAL SYSTEM OFFICE TO SCH) and 1 W10507884 (compressor) and 1 WPW10143759 (FILTER DRIER ) and 1 WPW10317013 (EVAPORATOR )"
Near Killeen, TX 76541
Al
Job Details: 06/13/2020
DRYER WHIRLPOOL WED7500GC0 Arrived to install previously ordered parts.Assembled the door and unit not operates properly.Job complete
Near Round Rock, TX 78665
Cliff
Job Details: 06/13/2020
REFRIGERATOR WHIRLPOOL WRF535SWHV01 Arrived on site to diagnose a refrigerator that is not cooling properly. Tested unit and found refrigerator section slightly warmer than normal. Adjusted temperature offsets through diagnostics to account for temperature difference. All is working properly at this time no leaks were found at time of service.
Near Leander, TX 78641
David
Job Details: 06/13/2020
REFRIGERATOR KITCHENAID KRFC704FSS01 Dropped off ice bucket. Delivered to customer
Near Austin, TX 78731
Wesley
Job Details: 06/13/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived onsite and found unit motor had failed. Replaced motor. Unit is now operating as designed and washing properly. Advised customer on findings.
Near Georgetown, TX 78633
Lou
Job Details: 06/13/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 "Arrived on site to inspect microwave/oven combo not working. Upon further inspection, customer advised that the unit display would jump from different selections and has blacked out before. I placed the unit in diagnostics and checked error codes where I found F6E4 & F8E0. Cleared the codes and tested the components and found the fan blower does not come on. I removed and replaced the main ACU and console cycling the power in between each replacement. Tested unit and it is operating as designed. Job completed."
Near Georgetown, TX 78628
Jonathan
Job Details: 06/13/2020
COOKTOP KITCHENAID KCGS556ESS02 "Arrived on site to install previous diagnosed parts. Removed failed harness and module, ins new. Assembly unit and tested operation. All tested good."
Near Granite Shoals, TX 78654
James
Job Details: 06/13/2020
WASHER WHIRLPOOL WFW8620HW2 Arrived on site and tested operation. Found error for over suds. Ran test cycle and found with no soap added the unit is building suds. Found soap reservoir in drawer has soap in it and customer putting soap in the dispenser as well. Removed soap reservoir and tested. Unit tests good. Job complete.
Near Leander, TX 78641
David
Job Details: 06/13/2020
OVEN WHIRLPOOL WOS72EC0HS01 Arrived on site to diagnose console that was shutting off at times. Performed diagnostic and error code check. Found F6E0 for UI lost communication. Replaced console and retested. No further errors found and unit is working as designed. Call complete.
Near Round Rock, TX 78681
David S
Job Details: 06/13/2020
FREEZER WHIRLPOOL WRF767SDHZ00 "Arrived on site to install previous diagnosed parts. I gained access to the failed fill tub heater and replaced new. I removed the failed freezer light and replaced with new. I reassembled the unit. And the ice maker in the freezer cycle and filled with water, and the freezer light was activated when the freezer switch was toggled. No water leaks detected."
Near Round Rock, TX 78664
Kayman
Job Details: 06/13/2020
DISHWASHER WHIRLPOOL WDT710PAYM4 Arrived onsite to install previously diagnosed parts. I installed the rear stops x2 (WPW10195622) and dispenser (WPW10195175). Unit is working as designed. Job complete.
Near New Braunfels, TX 78130
Noah D
Job Details: 06/13/2020
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site to inspect dishwasher for not cleaning dishes, upon inspection found the dishwasher had no water supply. No problems found after turning on water. Complete"
Near Round Rock, TX 78665
David S
Job Details: 06/13/2020
RANGE JENN-AIR JGS8850BDB "Arrived on site to install previous diagnosed parts. I removed the broken knobs and replaced them with new. I inspected the front right burner, and found the ignitor not sparking properly. I cleaned the ignitor, and tested the units operation. The burner is light properly. Job complete.
Near Austin, TX 78738
Brandon
Job Details: 06/13/2020
DISHWASHER GE PDWT380V00SS "Arrived on site for customer complaint of unit not draining, found hose needed replacing, I replaced hose. Unit tested good"
Near San Marcos, TX 78666
Noah D
Job Details: 06/13/2020
OVEN KITCHENAID KODE300ESS04 "Arrived on site to inspect oven for error F3E1 And F6E3, upon inspection found the oven sensor errors, replaced oven sensor and retested all ovens at 350, no problems found. Complete"
Near Lakeway, TX 78734
Brandon
Job Details: 06/13/2020
WASHER WHIRLPOOL WFW5620HW0 "Arrived on site for customer complaint of unit not spinning clothes dry, found unit was not recognizing water level. I replaced pressure switch and control, unit tested good. No leaks at time of service."
Near Austin, TX 78701
Jacob
Job Details: 06/13/2020
WASHER WHIRLPOOL WFW72HEDW0 Arrived onsite to replace latch to unit. Replaced latch. Tested unit. Unit test good. No leaks at this time. Job complete.
Near Hutto, TX 78634
Cliff
Job Details: 06/13/2020
RANGE WHIRLPOOL WFE525S0JZ0 "Arrived on site to diagnose a range with damaged parts. Found panel, left rear knob and left rear Internet switch damaged. Replaced all three parts and tested unit. Found all is functioning properly at this time."
Near Lakeway, TX 78738
Brandon
Job Details: 06/13/2020
DISHWASHER KITCHENAID KDTE304GPS0 "Arrived on site for customer complaint of dishwasher not draining, found plug in disposal was not removed. I removed plug, unit tested good."
Near Austin, TX 78744
Luis
Job Details: 06/12/2020
REFRIGERATOR WHIRLPOOL WRT318FZDW05 "Arrived on site for water leaking. Diagnosed water escaping out of drain pan and leaking to fresh food,adjusted drain pan checked water flow through drain good."
Near Georgetown, TX 78628
Eman J.
Job Details: 06/12/2020
WASHER WHIRLPOOL n/a
Near Austin, TX 78746
Kevin
Job Details: 06/12/2020
REFRIGERATOR WHIRLPOOL WRS325FDAM04
Near Austin, TX 78735
Kevin
Job Details: 06/12/2020
WASHER MAYTAG MVWB835DW4 "Arrived on site and found saved error codes F8E6, F0E5, F9E2, Filled washing machine with no clothes on a normal cycle and water reaches the top of the wash plate. Spoke with tech line and this is the correct amount. Washer is operating as intended. Also ran test 51 and 52 to confirm everything is working normally. 77288056964"
Near Taylor, TX 76574
Andy
Job Details: 06/12/2020
DISHWASHER AMANA ADB1400AGW1 Arrived on site to install previously diagnosed parts. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Round Rock, TX 78665
Cliff
Job Details: 06/12/2020
OVEN KITCHENAID KFGD500ESS04 "Arrived on site to diagnose a range with a damaged panel. Found left side end cap damaged on control panel. Ordering left side end cap, as right side was prescreened for this call. ; ordrng 1 W10319109 (endcap-pnl)"
Near Lakeway, TX 78738
Robert
Job Details: 06/12/2020
COOKTOP KITCHENAID KGCU467VSS02 Arrived on job for complaints of burners flame too low. Found the bull nose will need to be removed to adjust flames. Needs two tech for removing cooktop. Customer will call after the builder or customer remove silicone. ; ordrng 1 W10393255 (cnvrsn-kit)
Near Austin, TX 78745
Leonardo
Job Details: 06/12/2020
RANGE WHIRLPOOL WFE320M0JS0 Arrived on site to test unit for damaged panel. Replaced panel test unit and unit test good job complete.
Near Pflugerville, TX 78660
David S
Job Details: 06/12/2020
DISPOSAL WHIRLPOOL GXP33C
Near Seguin, TX 78155
Richard
Job Details: 06/12/2020
DRYER WHIRLPOOL WGD4850HW0 Arrived onsite for the dryer not heating. During testing found that there is no gas going to the dryer causing the issue. Advised customer to call the gas company to have it checked. Complete
Near Volente, TX 78641
Lou
Job Details: 06/12/2020
OVEN WHIRLPOOL WOC75EC0HS03 "Arrived on site to install previously diagnosed and ordered part. Due to the vent cover having rust on it, I removed and replaced the vent cover. Job completed."
Near Lakeway, TX 78734
Luis
Job Details: 06/12/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Arrived on site for water leaking. Tested dispenser found water leaking after dispensing water,removed tube from valve tested valve no leakage from valve replaced fittings tested water dispenser unit working as designed."
Near Canyon Lake, TX 78133
Noah D
Job Details: 06/12/2020
REFRIGERATOR MAYTAG MFX2676FRZ00 "Arrived on site to inspect fridge for not dispensing ice, upon inspection found the auger motor not turning but ice door working, found 6 v dc to the auger motor per connector on motor and at back control board. Control board relay clicking but not supplying voltage to motor, will need motor; ordrng 1 AUTHO (AUTHO ) and 1 W10665178 (CNTRL )"
Near Seguin, TX 78155
Richard
Job Details: 06/12/2020
MICROWAVE WHIRLPOOL WMH31017HB2
Near Austin, TX 78724
Eman J.
Job Details: 06/12/2020
DRYER WHIRLPOOL WHD5090GW0 Arrived onsite for dryer with long dry times. Tested system found dryer not heating. Replaced control board. Tested system. Everything works as designed. Job complete.
Near Pflugerville, TX 78660
David S
Job Details: 06/12/2020
WASHER WHIRLPOOL WTW4850HW1 "Arrived on site for washer not spinning. I inspected the unit and work area. I found the unit showing fault code for an unbalanced load. I ran the unit through diagnostics cycle, unit operated as designed. I ran a manual Spin and the unit started to shake more than it should. I ran the unit through a calibration and it still did the same thing. I inspected the gear case, and motor, I found no premature damage or any oil leaking from the gear case. I replaced the main control, ran the unit through calibration and did a manual spin on high, it operated as designed. No water leaks detected. Job complete."
Near Cedar Park, TX 78613
Paul
Job Details: 06/12/2020
REFRIGERATOR KITCHENAID KRFF707ESS01 Arrived onsite for a refrigerator not cooling properly in the RC to possibly replace previous diagnosed parts. I found the FC at 2 degrees and the RC at 44 degrees when I arrived. I found the compressor cycling off prematurely. I replaced the UI per the previous diagnosis. I ran service test 4 and found the 3 way valve coil sounding normal but when it was supposed to send refrigerant to the RC coil I could hear it going to the FC coil. I also found the compressor sounding like it was struggling and it was extremely hot. I found it drawing over 3 amps. I replaced the 3 way valve & compressor. I installed a dye drier and low side service tap on the compressor. I vacuumed the system and it held a 30 psi vacuum. I charged the system with 5.5 oz’s of R134A. I tested the unit and found it working as designed.
Near Burnet, TX 78611
James
Job Details: 06/12/2020
WASHER MAYTAG MVWX655DW0 Arrived on site and installed new hub. Tested operation and found unit working properly. Job complete
Near Leander, TX 78641
Lou
Job Details: 06/12/2020
REFRIGERATOR KITCHENAID KRFC704FBS01 "Arrived on site to inspect refrigerator not dispensing ice. Upon further inspection, customer said ice has been collecting under the ice bin and building up in the chute. I found where the ice door isn’t closing all the way and allowing warm air up into the ice bin melting the ice. Also, when the customer is getting crushed ice, the slivers from the ice are collecting under the bin. I advised the customer that the ice slivers under the bin are common and they would have to clean it out periodically to keep the bin from sticking. I am ordering the ice door assembly and a CNOTE-LSO PER CUSTOMER REQUEST. No water leaks observed during service.; ordrng 1 CNOTE (LSO PER CUSTOMER REQUEST ) and 1 W11189145 (door-ice)"
Near Austin, TX 78749
Kevin
Job Details: 06/12/2020
WASHER WHIRLPOOL WFW5620HW0 On site and filled washer with water and did not find any source of leaking. Found evidence of water on the floor and leading from rear vent. Added vent coupling to prevent water from leaking out of vent. Job complete
Near Austin, TX 78738
Luis
Job Details: 06/12/2020
FREEZER UNKNOWN GAFZ30FDGB01 "Arrived on site for ice build up. Found large gap between gasket and cabinet,remolded freezer gasket checked door seal good"
Near Austin, TX 78728
David
Job Details: 06/12/2020
DRYER KENMORE 110.668325 "Arrived on site to diagnose dryer that was not heating and always running with door open. Performs diagnostic and voltage checks. Found that the door switch is broken, In the closed door position. Found ground on power cable not attached as well. Attached ground and retested. Still not heating. Tested cutoffs, and found heating element thermostat open. Ordering thermostat and door switch, and returning with the element. Element itself seems to be testing good, but bringing replacement in case. switch, thermostat and element. ; ordrng 1 WP3406107 (switch-dor) and 1 WP3977767 (thrmst-fix)"
Near Leander, TX 78641
Kayman
Job Details: 06/12/2020
RANGE WHIRLPOOL WFG505M0BS3 Arrived onsite for free standing range. Customer found a loose piece in the broiler section of the oven. Upon inspection I determined that the piece in question is a oven door hinge receiver. Both door hinge receivers are present and both are functioning as designed. The extra piece must have been from installation no more work needed. Job complete.
Near Belton, TX 76513
Jonathan
Job Details: 06/12/2020
DISHWASHER GE GTW460ASJ8WW Arrived on site for washer that’s starting itself and will not completely drain or spin. Inspected unit and work area. Tested unit and found unit would drain but not attempt to spin. Reset unit and tested it again and drain and spin. Found unit draining and spinning. Got authorization to replace the control due to unit turning on by itself. Replaced control and tested unit. Unit is working as designed. Call complete.
Near Kyle, TX 78640
Jacob
Job Details: 06/12/2020
DRYER WHIRLPOOL WED4850HW0 Arrived onsite for unit getting lint on the opposite side of the lint catcher. Tested unit. Cleaned out vent hose. Could not find any issues. Called Techline. Suggested that vent is possibly clogged possibly hose or wall. Got SR#7728057905. No issues at this time. Job complete
Near Georgetown, TX 78626
Al
Job Details: 06/12/2020
DRYER AMANA NED5800HW0 "Arrived to inspect dryer issues.Ran diagnostics test mode and unit flashed on, off and back on.Disassembled and found the connector at the UI was not seated properly.Corrected the issue and unit now operates as designed.No error code was present.Job complete"
Near Austin, TX 78735
Kevin
Job Details: 06/12/2020
DRYER MAYTAG MEDB835DW4 Arrived on site and inspected dryer and found error code for restricted air flow tested vent and it needed to be cleaned/serviced. Ran through all options for each cycle with tech line and everything is correct. There is no missing options user interface is operating normally. 7728056957
Near Georgetown, TX 78633
Al
Job Details: 06/12/2020
WASHER WHIRLPOOL MHW6630HW0 Arrived to inspect front load washer not spinning properly.Ran diagnostics test mode and unit gave error code for pressure sensor error.Disassembled and accessed the pressure sensor.Blew through the pressure hose.Reassembled and tested the unit and unit tested as designed.All water lines were dry at the time of service. Job complete
Near Seguin, TX 78155
Richard
Job Details: 06/12/2020
DISHWASHER BOSCH SHP65T55UC/02 Arrived onsite for the dishwasher handle cracked. During inspection found that the handle is cracked. Replaced handle and tested good. Complete
Near Georgetown, TX 78633
Jonathan
Job Details: 06/12/2020
MICROWAVE WHIRLPOOL WMH32519HZ5 Arrived on site for microwave intermittently heating and random noise. Performed diagnostics and tested operation. Customer stated that when failure does occur that microwave will continue to run and turn table will continue to rotate. Tested amp to magnetron and found within range. Ran unit several times and no failures occurred. Called tech support and spoke with Mark. He stated that any failure with will bring error code on display. (Sr#7728057067).
Near Temple, TX 76502
Jonathan
Job Details: 06/12/2020
REFRIGERATOR GE GSH25SGPCSS "Arrived on site for refrigerator that is making and dispensing ice but won’t dispense water. Inspected unit and work area. Tested unit and found water leaking from the back of the unit. Removed back cover and tested unit again. Found water spraying seemingly from the valve. Replaced the valve and tested unit. Unit still was leaking water but less. Found water line crack spewing water out. Short and the waterline to cut out the bad line and refit the water line onto the connector. Tested unit and unit still would not dispense water. I called GE tech line and advised Jeff of my findings. He advised with the issue with water leaking and not making it to the dispenser area, the water line in the freezer froze and would need to be thawed in order to dispense water. Advised customer and customer is going to unplug the unit and open the door for an hour or two to defrost. Call complete."
Near Cedar Park, TX 78613
Paul
Job Details: 06/12/2020
REFRIGERATOR WHIRLPOOL WRF993FIFM00 "Arrived onsite for a refrigerator not cooling correctly. I found the RC evaporator completely frosted over causing no air movement in the refrigerator. The main control and evaporator cover need to be replaced. The customers refrigerator is covered under technical service pointer W11376817A using S code S15330. Mr stated the FC icemaker stopped working long before the cooling problem started. I tested the FC ice maker and found it with an open thermistor. The ice maker needs to be replaced. Ordering W10889841 cover-evap, & W10898289 icemaker. Marking the main control as UORV. .; ordrng 1 W10889841 (cover-evap) and 1 W10898289 (icemaker)"
Near Austin, TX 78717
Kayman
Job Details: 06/12/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived onsite to install previously diagnosed parts. Installed the thermostat (WP4449751). Unit is working as designed. Job complete
Near Wimberley, TX 78676
Jacob
Job Details: 06/12/2020
WASHER MAYTAG MVWB835DW4 Arrived onsite for unit giving F6E2. Looked at unit. Found F6E2. UI panel communications. Replaced UI panel. Tested unit. Unit test good. No issues at this time. Job complete
Near Pflugerville, TX 78660
David S
Job Details: 06/12/2020
MICROWAVE WHIRLPOOL WMH31017HB0 "Arrived on site for microwave tripping breaker. I tested the micro switches and they all tested good. I removed the microwave from the cabinet and replace the mag, cap and diode. I reinstalled the unit and tested its operation. All tested good, the unit did not trip the breaker. Job complete."
Near Austin, TX 78757
David
Job Details: 06/12/2020
REFRIGERATOR KITCHENAID KRSF505ESS01 "Arrived on site to install previously ordered parts to resolve broken wire in FC door harness issue, and right side RC lights out. Installed new door and retested. All is working as designed, however there is a ding on the left side of the door. Reordering new door. Installed lights in RC and still had no light. Found 1 additional module on the circuit to replace. Ordering new light, nameplate for door and new door. Returning with false wall as well. Office to reschedule when parts are in. ; ordrng 1 LW10755680 (dor-fip) and 1 W10839793 (nameplate) and 1 W11130208 (module)"
Near Volente, TX 78641
Kayman
Job Details: 06/12/2020
MICROWAVE KITCHENAID KOCE500ESS09 Arrived onsite for microwave door issue (light staying on while closed) . Upon inspection I found that the microwave door is intermittently not engaging the left side door switch. I noticed that one side of the door would sometimes have a little more trouble connecting to that switch. I applied a small amount of pressure To one side of the door in attempt to slightly alter the alignment for the door to fit right against the switches. I cannot recreate the intermittent issue of the light staying on. Unit is working as designed. Job complete.
Near Dripping Springs, TX 78620
Robert
Job Details: 06/12/2020
WASHER MAYTAG MVWB835DW4 Arrived on job for complaints of no power. Found console not responding. ; ordrng 1 W11112656 (console)
Near New Braunfels, TX 78132
Richard
Job Details: 06/12/2020
REFRIGERATOR KITCHENAID KRFC704FSS00 Arrived onsite for the refrigerator ice maker not working. Ran diagnostics and found that the ice maker is no good. Installed new ice maker and tested. Ice maker is defective did not work. Reordered ice maker and office to schedule.
Near Canyon Lake, TX 78133
Noah D
Job Details: 06/12/2020
DISHWASHER MAYTAG MDB8959SFZ4 "Arrived on site to inspect dishwasher for popping breaker,checked all functions of dishwasher to include a heavy heat test. No problems found.
Near Leander, TX 78641
Cliff
Job Details: 06/12/2020
FREEZER MAYTAG MZC31T15DW00 Arrived on site to diagnose a freezer that is tripping GFCI outlet. Tested unit and found compressor came on and is pumping. No failures found with freezer at this time. Advised homeowner in less unit is hooked to a regular circuit instead of a GFCI the issue may continue. Homeowner will need electrician to remove GFCI outlet to complete repair.
Near Burnet, TX 78611
James
Job Details: 06/12/2020
WASHER WHIRLPOOL MTW6500TQ0 "Arrived on site and tested operation. Inspected for leaks and found evidence of water leaking from bearing underneath. Ran test cycle and found f51 error. Confirmed slow leak from bearing but the drain pump is spraying water and so is the drain tube. Evidence of a rodent chewing on both components. Unit will need new drain pump, drain hose and bearing to repair. ; ordrng 1 TOOL (BEARING TOOL) and 1 W10435302 (bearing)"
Near Austin, TX 78750
David S
Job Details: 06/12/2020
DISHWASHER KITCHENAID KDTE334GPS0 "Arrived on site for dishwasher taking longer to wash. I inspected the unit and work area. I found error codes F8E4 drain motor fault, F2E1 stuck key. I tested the drain pump and found it humming and clicking. I gained access to the drain pump and found the connection lose and not properly seated. I removed the drain pump and cleared any debris or build up in the pump. I reseated the connection properly and put the unit through a test cycle. The unit operated as designed no water leaks detected. Job complete."
Near Spicewood, TX 78669
Robert
Job Details: 06/12/2020
DISHWASHER JENN-AIR JDB8700AWS3 Arrived on job for complaints of control lock. Instructed customer on lock unlock process.
Near Austin, TX 78717
Kayman
Job Details: 06/12/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived onsite for microwave door gasket issue. Upon inspection I found that the inner glass of the door around the edge has a slight bulge in the glass and the rubber gasket has a small incision in it. I explained to the customer that the bulge in the glass comes with all built in microwave inner glass and is a design flaw from the manufacturer. The incision in the rubber is necessary for replacement of the gasket. I had a new door and gasket with me so I unboxed it to be sure and it had the same exact bulge and incision. The customer has concerns of that incision causing the gasket to fall off or come undone. I advised the customer to give us a call if the rubber gaskets falls off or starts to separate from the inner door but the unit is working as designed at this time. Job complete.
Near Austin, TX 78727
David
Job Details: 06/12/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Arrived on site to install previously diagnosed parts to resolve non sealing freezer door. Installed new left and right brackets and slides, and new FC compartment door. Found liner under door had a tear in it from the ice build up. Used food grade adhesive to hold down the rear and used tape as a placeholder. All is now working as designed, and door is sealing. Call complete."
Near Georgetown, TX 78633
Jonathan
Job Details: 06/12/2020
WASHER WHIRLPOOL WFW5620HW0 "Arrived on site to install previous diagnosed parts. Gained access to and control panel. Removed failed control and dispenser, installed new. Tested operation . All tested good, no water leaks detected."
Near Georgetown, TX 78628
Lou
Job Details: 06/12/2020
DRYER MAYTAG MEDX6STBW1 "Arrived on site to inspect dryer start button broken. Upon further inspection, I found the button on the top of the unit and the start switch had fallen through the console. I removed the console and found that the start switch had come unlatched from its mount. Remounted the switch and tested and unit operated as designed.No lint observed during service, job completed."
Near Austin, TX 78717
Kayman
Job Details: 06/12/2020
WASHER WHIRLPOOL WTW4850HW1 Arrived onsite to install previously diagnosed parts. Installed gear case and drive system with belt. Unit is working as designed. Job complete.
Near Coupland, TX 78615
Andy
Job Details: 06/12/2020
MICROWAVE KITCHENAID KOCE500ESS07 Arrived on site to install previously diagnosed parts. Found failed fuse. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Near Austin, TX 78745
Kevin
Job Details: 06/12/2020
REFRIGERATOR WHIRLPOOL WRS325FDAM04 "Arrived on site and found both interior lights are off, after replacing both lights refrigerator is now correct. No water leaks from connections at time of service, job complete"
Near Round Rock, TX 78681
Cliff
Job Details: 06/12/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived on site to diagnose a refrigerator that is not cooling properly. Found full frost pattern on evaporator but refrigerator temperature higher than normal. Controls are not communicating properly with damper thermistor. User interface, main control, and damper will need to be replaced to complete repairs. .; ordrng 1 AUTHONEEDED (AUTHO NEEDED) and 1 W11224256 (CONTROL ) and 1 W11387387 (UI) and 1 WPW10479155 (control DAMPER)"
Near Sun City, TX 78628
Lou
Job Details: 06/12/2020
REFRIGERATOR KITCHENAID KRMF706EBS01 "Arrived on site to inspect refrigerator door handles loose and not level. Upon further inspection, I found both RC door handles loose, the FC door handle loose and the screws falling off, the middle drawers weren’t level and the unit not level. I tightened all handles, leveled the middle drawers and leveled the unit. Also found the ice bin door gasket was not secured. I popped the retainer off and secured the gasket. Tested the unit and it is operating as designed. No water leaks observed during service, job completed."
Near Austin, TX 78753
Andy
Job Details: 06/12/2020
WASHER AMANA NTW4516FW3 Arrived on site for washer cancel button not working. Tested and inspected unit and found all operations are normal. Instructed customer on use and care and practice for best performance. No water leaks present at time of service.
Near Austin, TX 78726
Paul
Job Details: 06/12/2020
REFRIGERATOR LG LSXS26326S/00 "Arrived onsite for a refrigerator not cooling properly in the FC. I found the FC at 33 degrees. I found the top op the coil iced up. I ran a forced defrost and found it working as designed. I removed the lower coil cover and found that only the top 6” of the coil was frosted and iced over not allowing air flow. I defrosted the coil and tested the unit. The frost pattern was only at the top of the coil. I tested pressures and the low side was in a 8 psi vacuum and the high side was only at 100 psi. I checked the evaporator, condenser, compressor, and all external lines with a UV light and a refrigerant sniffer. Call complete."
Near Hutto, TX 78634
Andy
Job Details: 06/12/2020
RANGE WHIRLPOOL WFG320M0BS3 Arrived on site for range boiler not working and bottom drawer hot. Tested and inspected unit and found all operations are normal. Instructed customer on bottom being the broiler draw and on use and care and practice for best performance. No gas leaks present at time of service.
Near Austin, TX 78759
Eman J.
Job Details: 06/12/2020
DISHWASHER WHIRLPOOL MDB4949SDM1 Arrived onsite for dishwasher making loud noise. Tested system found pump and motor is faulty.
Near Spicewood, TX 78669
Brandon
Job Details: 06/12/2020
REFRIGERATOR KITCHENAID KSSC48QMS01 "Arrived on site for customer complaint of filter not coming out, I replaced filter, unit tested good.
Near Cedar Park, TX 78613
Lou
Job Details: 06/12/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I tested temps in the FC=10 degrees & RC=41 degrees. I remember the ice bin and found ice in it. Just as I removed it, the ice maker was harvesting. Once it was done harvesting, the water dispensed into the tray. I advised the customer that if the temps in the freezer get above 10-12 degrees the thermistor in the ice maker will sense it and won’t harvest. No water leaks observed during service, job completed."
Near Austin, TX 78723
Eman J.
Job Details: 06/12/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived onsite for refrigerator freezing. Tested system found control UI faulty. Replaced UI. Tested system. everything works as designed.
Near Austin, TX 78748
Luis
Job Details: 06/12/2020
REFRIGERATOR LG LFXC24726S/02 "Arrived on site for no cool. Pierced low side pressure reading +60 diagnosed a defective compressor. Unit will need updated compressor,drier,access valve and jig to update software. Need AUTHO approval needs 2HRS for repairs. ; ordrng 1 2HRS and 1 ADH73150210 (DRIER) and 1 JIG and 1 TCA38151706 (COMPRESSOR) and 1 TJ90SF8404 (ACCESS VALVE)"
Near Liberty Hill, TX 78642
Jonathan
Job Details: 06/12/2020
DISHWASHER KITCHENAID KDTM354DSS4 "(TO) Arrived on site for dishwasher wash cycle not working. Inspected unit and work area found oil residue coming from drain pump and found no loop in drain line? Performed diagnostics mode, found error code 4 3 motor fault, 6 4 flow switch, 8 1 slow drain, monitored test cycle and found wash motor not activating, tested voltage to motor and found failed wash motor. Will need to replace sump assembly and drain pump to repair. Office to schedule appointment due to no ETA on sump assembly. ; ordrng 1 SEENOTE (OFFICE TO SCHEDULE APPOINTMENT ) and 1 W10805015 (SUMP) and 1 W10914557 (DRAIN PUMP)"
Near Spicewood, TX 78669
Brandon
Job Details: 06/12/2020
REFRIGERATOR WHIRLPOOL KFCS22EVMS6 "Arrived on site for customer complaint of unit leaking, found clog in drain line, I used steamer to remove ice build up, unit tested good.
Near Seguin, TX 78155
Richard
Job Details: 06/12/2020
RANGE JENN-AIR JDRP548HL00 Arrived onsite for the range not working properly. During testing found that the amber lights come on after preheating. Called tech line and they stated that the amber lights indicate and invalid mode was selected or the temperature is incorrect. Did some further testing and found that amber lights come ten minutes after preheating and will not go off until you turn the breaker off and back on. Determined that the control board will need to be replaced .