"Arrived on site to diagnose refrigerator not dispensing cubed ice. Tested unit and found when the ice dispenser is hit, the solenoid is locked upwards already, and is not returning to its normal position. Customer also has a filter stuck in the filter housing that I could not remove, but is installed correctly. Ordering filter head, solenoid, and UI to resolve. I did check door wiring and found no broken wires. Return visit set for 3/18. ; ordrng 1 W11518204 (UI) and 1 W11162041 (Filter Housing)"

"Arrived on site to inspect cooktop leaking gas. Upon further inspection, used a gas detector and checked all points on the cooktop for leaks while the cooktop was in standby. I did not detect any leaks with the gas detector. I used a bubble test to verify that there were no leaks. I did not detect any leaks with the bubble test as well. The unit is operating as designed. No parts needed"

"Arrived on site to test unit for not draining. Upon arrival inspected unit and found tub full of water, engaged drain pump, pump energized but did not drain any water. Removed drain pump and found broken glass making contact with the impeller and breaking off the fins. Removed debris and replaced drain pump (W10876537) and ran a diagnostic cycle, all components are properly engaging and unit is now running as designed, no leaks detected, job complete."

Arrived onsite for refrigerator that would roll out when the door was opened. Advisedncuetomer that this particular model does not have integral stops. At customer's request installed shimmstops using cabinet shims and permagum. 212643. Unit is now secure in location for normative convenient use. ; used 1 212643 ( Permagum) from stock

"Arrived on site to test the left small oven, which was reported not reaching the set temperature. Set the oven to 350?F and measured the average temperature. The measured average temperature was 358?F, which is within the acceptable range. Job complete."

"Arrived on site to test unit for locked control. Upon arrival customer stated they tried cycling power but could not unlock the control. Followed TSP W11767406, successfully unlocked the control. Ran a diagnostic cycle, all components are properly engaging. Started a regular wash load, unit sensed and began to fill. Unit is now running as designed, no leaks detected, no parts installed, job complete."

"Arrived on site to test unit for making too much ice. Upon arrival customer stated unit does not stop making ice. Bin was emptied before arrival. Tested unit, found failed bin thermistor 4 blinks. Replaced thermistor (WPW10511923) and tested unit, all components are properly engaging and unit is now running as designed, no leaks detected, job complete."

"Arrived on site to inspect dishwasher upper rack issues. Upon further inspection, I tested the upper rack and found when pulling the rack out of the tub, it will not pull out all the way. I found the right adjuster rear clip has fallen off and is getting caught on the track roller (photos). I was able to get the rack unstuck and adjusted the clip and retested and unit is operating as designed. I advised the customer of my findings. No water leaks observed during service, job completed. No parts installed."

"Arrived on site for unit making chirping/whirring noise. Upon arrival, same noise occurred from previous visit however the noise has not happened very often. Upon testing and reviewing with Service Thread, the noise is coming from the diffuser. Proceeded to replace W11236851 diffuser. Tested unit and now unit is functioning as designed. No water leaks detected at this time"

"Arrived on-site to replace the vent and reflector. Replaced both parts and tested the unit for leaks. No leaks detected. Job complete. Parts used: W11414073, W11545290."

"Arrived on site to test unit for not working properly, tested unit found shift actuator stripped constantly clicking and some wear on the cam, replaced cam and actuator and tested, unit is now running as designed no leaks detected job complete installed W11481722, W10721967"

"Arrived on site for range tripping breaker. On arrival confirmed firmed issueand found 249 L1&2, 124 L1-n & L2-n, and 0 g-n. Found replaced w11182108 bake element, w11707155 control, amd w10856603 broil element. Found amp draw at 10 and 14 for bake and broil elements. Qllowd unit to cookto 500 in oven then reo nne ted ground wire and found unit it no longer trippingand unit heating to 500. Call complete"

"Arrived on site. Adjusted brackets,fan blade and replaced extension tube noise no longer present.no one available for signature. Wpw10496649"

Arrived on site for freezer thawing. Customer had to throw out entire freezer. Unit was plugged back in this morning. Since then unit is cold. Removed evaporator cover and inspected frost pattern. Looks good. Dim red light blinking on control. Verified defrost working and unit turns back on after. Order new control. No internet. Advised cusfomer office will call to schedule. ; ordrng 1 W11648650 (Control)

"Arrived on site to diagnose refrigerator not dispensing ice. Tested unit and found some noise but no ice dispensing. Found coupler stripped on auger shaft. Cut off coupler and replaced motor and coupler. Tested unit and verified everything working as designed. Parts used - W11671282, WP63052-2."

"F8E3 MVW5430MW2 Arrived on site for washer not getting all water out of clothes. On arrival I ran diagnostic and found error code F8E3 display was acting up i couldn't run a test mode had to cancel over and over. Clients daughter called and told me that the washer would fill with water then drian then add water again. I inspected wire harness didn't see and breakers . I tested water valves and voltage were at 80 i will be ordering parts, water valve, main control, control and returning parts, just in case needed. Office to reschedule the client. ; ordrng 1 W11675701 (Control) and 1 W11735316 (Main control) and 1 W11513255 (Water valve)"

"Arrived on site to inspect the unit for issues with temperature and interior cavity damage. Tested the units average temperature, which was within the acceptable range. Observed visible damage at the bottom of the interior cavity and documented it with photos. Contacted Techline, who advised that the issue will be reviewed for a possible replacement. Job complete at this time. SR#7741140013"

"Arrived on site to test unit for broken glass. Upon arrival customer stated unit has only been installed for 7 months and should be in warranty. POP provided showed a delivery date of January 2024. Customer will be contacting WPL for a concession. No parts installed, job complete."

"Arrived on site. Found evaporator thermistor has slipped from its installed location,installed and secured thermistor to line ran a normal cycle found water sensor shutting off water fill early,replaced recirculating pump again ran test working"

"Arrived on site for customer complaint of unit leaking, found cracked spray arm, replaced spray arm, unit tested good. Also instructed customer to clean unit and use liquid soap."

"WMH31017HS09 Arrived on site for a otr microwave with igniting issues per notes. On arrival I powered microwave on a heard a loud sounds coming from magnetron no parts were sent out to fix issue. I'm ordering diode,capacitor, and magnetron. I rescheduled client for 3/17/25 returning parts just in case needed. ; ordrng 1 WPW10574736 (Cap) and 1 W11256462 (Diode) and 1 W11391712 (Mag)"

Arrived onsite for dishwasher door falling. I found the pads and springs to be worn and not holding tension. I replaced the pads and springs and adjusted spring location. Unit is now holding the door and functioning as designed. Call complete. No leaks. Installed WPW10337934 SPRING AND WP8268961 PAD.

"Arrived on site for dryer tearing cloths. On arrival found drum shifting front to back causing gaps between drum and both bulk heads. I then tried replacing 4392065 repair kit but found drum still shifting. Found front panel bulkhead wrapping and drum also lost its circular shape making issue worse. Will need Ordered W10899578 drum, w10806345 front panel, w11429589 strike, as well as need autho for repairs. Reported findings di gs to techline Sr#7741136379. Office to reschedule if auto for repairs is received; ordrng 1 W10899578 (Drum) and 1 w10806345 (Front panel) and 1 w11429589 (Strike) and 1 Needsautho!!!! (Needs autho!!!!!)"

"Arrived on site to test unit for not cooling, tested unit found compressor it running but zero frost on the evaporator will need to find leaked and replace compressor, office to reschedule ; ordrng 1 W11580057 (Compressor) and 1 W11546692 (Evaporator) and 1 W11678305 (Pre cooler) and 1 Accessvalue (Access value) and 1 Dyedrier (Dye drier) and 1 R600kit (R600 kit)"

"On arrival verified complaint of tripping breaker. Took a photo of mod/Ser tag, product exterior front, product surroundings, product area of potential concern full, mid, and close, and breaker outside. Verified voltage and polarity are correct, On arrival inspected unit and found no signs of arcs or damage. Visual inspection of the harness shows no signs of damage Terminal block is wired correctly and is tight no twists in power cord. Removed power cord from wall. Replaced Bake and broil elements and main control. Checked continuity between element casings and terminals and found OL. Removed ground strap. Reconnected power. Ran bake element and broil elements in then ran bake cycle at 500 with ground strap off for 30 mins. Verified amp draw was under 16amps max. Stopped cycle, disconnected power,and reattached ground wire. Reconnected power and Set bake at 500 Advised customer to run for 1.5 hours and turn off cycle, repair has been completed per instructions in SP w11490386 , spoke to TL 7741137745 and spoke to safety, and submitted picture of breaker and advised of sp W11525530 for GFCI manufacturer. Advised customer if it happens again to replace breaker. If problem persists call customer service. unit is working as designed job complete replaced bake element w11182108, broil element w10856603, and main w11707168. Parts are labeled and set to be returned per wpl safety request?"

Arrived on site for washer vibrating heavily during spin. Ran diagnostics and found no error codes. Inspected and found drain line was pinched and not properly secured. Removed drain line and properly ran drain. Ran spin test and hnitnis working properly with no clothes. Customer will test with wash if problems continues we need to order suspension. Call complete. No parts.

"Arrived on site to replace previously diagnosed parts, I replaced thermistor and thermal cut off, unit tested good. Parts used wp8577274, 280148"

Arrived on site to install previously diagnosed and ordered part per previous technician. I installed the dispenser and tested the machine. The machine is now operating as designed. No water leaks observed during service W11524105

Arrived on-site for unit not turning on. Found power at wall is good. Unit will not power on. This is a stacked unit so I'm ordering a 2 man for return visit. No m&s since the door locked. No parts used. ; ordrng 1 2man (Stacked washer)

Arrived on-site for unit not powering on. Found unit on when I arrived. Ran factory diagnostics. No error codes. Checked vent tube for kinks and resistance at harness is good. Installed control (w11603811) calibrated unit then cycled in normal wash unit is operating as designed.

Will need to reschedule. Tenant isn't home and didn't give access to enter . Will need to set back up with leasing . ; O-emld tckt

"Arrived on site for refrigerator not cooling properly. Incomplete frost pattern. Amp on very hot compressor is 1.1. Tapped system and barely recovered any refrigerant. While trying to install the filter drier the aluminum tube broke off at cabinet. Called tech line. Unit will b3 submitted for review. Sr#7741137838. Advised custo,er they will be contacted. Call complete."

Arrived onsite for damaged power cord. Confirmed and replaced. Unit is now functioning properly. Job complete.

"Arrived on site to replace previously ordered part. Upon arrival, proceeded to replace W11607637 control. Ran diagnostics and passed with no issues. Unit is functioning as designed. No water leaks detected at this time."

Arrived onsite for noise and found a garment lodged in the blower housing. Repaired by removing the garment. Unit is now operating as designed. No parts.

"Arrived on site to diagnose a unit not washing. Tested the unit and found it was filling to the correct water level, but the water was not circulating. Tested the wash motor and confirmed it was receiving the correct voltage but was unresponsive. Replaced the sump and motor, then tested the unit again. The unit is now filling, circulating water, and draining correctly. Job complete. Part used: W11613570"

Arrived on site for a washing machine that is still making noises during operation. Inspect a unit and work area. The customer showed me a video what was going on and I could not find any failed components on the machine. I spoke to DW and was advised to replace the gearcase. I replaced that and the splutch assembly and tested the unit. The unit began to work and operate as designed. Call complete. W10721967 and W11449840.

"On arrival verified complaint of missing toe kick. Replaced retainers wpw10503548, panel wpw10441006, and shield w10831329 job complete"

"Arrived on site to inspect the washer leaking a large amount of oils from underneath the unit. Upon further inspection, I gained access to the underside of the washer and found that the gearcase was blown out and leaking oil everywhere. The seal on the gearcase had failed, which allowed detergent and water to enter into the gearcase, causing failure. The oil got into the motor windings and also the splutch and belt. I replaced the gearcase, motor, belt, and splutch assembly. I calibrated and tested the washer. The washer is now operating as designed. No water leaks were observed during service. W11686050 W11454372 W11239857 W10721967"

Arrived on site to test unit for not drying properly. Found unit has poor ventilation. Element cycling as designed. Advised customer to clear vent leading to exterior. No parts replaced at this time. Job complete.

"Arrived on site to test unit for not heating, tested unit found unit is heating but lint is blowing out from the lint shute, ran vent test and it failed, advised customer not to use unit until the restriction has been removed, at this time job complete no parts installed"

"Arrived on site to inspect the unit that was not drying properly. Placed the unit in diagnostic mode and found no error codes. Tested the heater in diagnostic mode, confirming it was functioning correctly and the heating element had the proper ohm reading. The customer mentioned she does not use rinse aid because she washes baby bottles. Contacted Techline and performed additional tests with their guidance, which confirmed the unit is operating as designed. Techline recommended the customer use rinse aid to improve drying performance.Job complete. SR#7741139203"

"Arrived on site for refrigerator not cooling. Unit was unplugged. On start up the compressor doesmnot start. Went intontest mode and verified proper operarion of fans, and other components. Tested with known start device. Compressor will need to be replaced. Copper cap tube, Office will call to schedule. 162.36 Auth code: JFX433; ordrng 1 W11557425 (Compressor) and 1 W11506635 (Access valve) and 1 WPW10143759 (UV Drier)"

"Arrived on site for microwave needing controls. On arrival installed w11552018 control and w11175576 controll. Reassembled and tested unit and found microwave working as designed, call complete"

Arrived onsite for unit not dry dishes upon further inspection found heater was shorted replaced heater W10518394 ran test cycles unit is working as designed no leaks observed during service

Arrived on site for unit not working. Customer informed me every other button works except start button led not illuminating. Unit needs new contro replaced control and tested. Unit is functioning properly and as designed to. No leaks present at this time job completed. Parts used w11613566

"Alright. I will verify complaint of your tasting from oil. Replace gear case, Slider, rotor, agitator, agitator bolt per previous diag. Ran diag test and confirmed full operation. Calibrated unit. Job complete installed w10734521, w11449841, w11260238, w11550891, w10752187"

Arrived on sitw for dryer needing front panel w11402953. On arrival installed part. Found door shutting as designed call complete

"Arrived on site for customer complaint of unit shaking, not completing cycle, and burning smell. Found failed gearcase, failed suspension, failed belt, and splutch. Called safety to document. Customer is going to buy a new unit since the repair would be more than the cost of the unit. Called safety 7741114091"

Arrived on site for range with failing back right and front left burners. On arrival i found back fought burner broken and replaced it with w11171119 and found burner working as designed. Found infinite swirch to front left burner bad and im ordering WPW10434452. Rescheduled customer for 03-20-25; ordrng 1 WPW10434452 (Front left switch)

"Arrived on site to followup on microwave not heating. Customer clarified unit only worked for a few days after last repair. I verified all interlocks are making connection, and you can hear mag making noise. No heat generated. Based on repairing interlocks and some HV components, recommended replacing Transformer with a new Mag, checking wave guide for damage with mag out, and possible control. Ordering needed parts. Office to schedule return visit. ; ordrng 1 W11672685 (Transformer) and 1 W10891908 (Control) and 1 W11087199 (Wave guide cover)"

"Arrived on site for does not fill correctly and will not wash. Upon arrival, ran diagnostics and get error code F8-E1 long fill. Found customer using warm wash and hot water is not operating. Customer states that there is no hot water connection at water heater. Explained to customer that the failure will occur on anything other than tap cold being used.. test unit on tap cold wash and is operating as designed. No leaks present. Job complete.. no parts needed."

"Arrived on site to test unit for not working. Upon arrival tested unit and found inlet valve is not engaging. Tested voltage, valve is getting no voltage. Replaced control (W11683481) and valve (W11684258) as precautionary, tested unit, valve is still not energizing and is getting no voltage. Found float and retainer assembly has been damaged by the heater causing the float switch to not be engaged and not allowing voltage to the valve. Also noticed upper rack wheels have been broken. Will need to order float and wheels for return visit. Builder stated unit will be getting moved to a different address, he will be contacting the office with the new location. No one on site for signature, ordering parts, rescheduled for 03/18.; ordrng 1 WPW10346525 (Float) and 2 W10888592 (Upper rack wheel)s and 1 W10518394 (Heater)"

"Arrived on site and replaced compressor(W11547313), drier(WPW10143759) and access valve(W11506635). Vacuumed system and charged to specs with 40g of r600a. Unit is now working as designed. No leaks detected. Job complete."

Arrived on-site to install rc door and crisper drawer. Found existing doors damaged. Opened room door and found out it was the wrong part. Also found that his icemaker isn't working. Ordering WPW10300024 ice makerand W10882923 ICEMAKER for return visit. Also ordering new left rc door(w11104477) ; ordrng 1 W11104477 (Left rc door) and 1 Wpw10300024 (Icemaker) and 1 W10882923 (Icemaker)

Arrived onsite for vibration on washer. I found the suspension to be shot. I replaced the suspension and unit is now running as designed. I calibrated the unit and it is now functioning as designed. Call complete. No leaks present. Installed W10780045 Suspension.

"Arrived on site to test unit for panel unresponsive. Upon arrival customer stated LEDs are flashing and cycle cannot be started. Basket is full of water. Leaned unit back and unit began to drain immediately indicating a broken drain pump wire. After majority of water drained, inspected harness and found broken drain pump wire. Repaired with a butt splice and secured to prevent future damage. Applied power to the unit and started a drain and spin cycle, start button would not react to input. Replaced HMI (W11626077) and tested unit, all components are properly engaging and unit is now running as designed, no leaks detected, job complete."

"Arrived on-site for washer making screeching noise while in spin mode. Found no error codes. Ran in low, middle and high spin mode in diagnostics and couldn't replicate the noise. No oil on rotor. Replaced slider(w10734521) and cycled unit one more time. Everything is working as designed."

"Arrived on site. Found a defective freezer door,replaced defective freezer door checked door seal good,checked operation good. W10821257"

"Arrived on site to inspect dryer not working. Upon further inspection, I turned the drum by hand and it rotated. I plugged the unit in and attempted to test on a normal timed dry cycle and when I pressed the start button, I heard the control relay click, but nothing else happened. I tested voltage at the wall and got 249V. Tested voltage at the terminal block and got the same results. I removed the top panel and tested voltage at the control and got the same results when starting the cycle. I tested ohms to the motor at the J8-4 to J9-1 and had no continuity reading. I gained access to the motor and i removed the bare copper wire and the dark blue wire from the motor and tested resistance and found no ohms readings. I removed and replaced the motor and retested with my jumper wire at the door switch and the unit is operating as designed. I reassembled the unit and retested and unit continues ues to operate as designed. No lint observed during service, job completed. W11364931"

"On arrival verified complaint of the unit not completing cycle ran diagnostic mode and found that the cold water valve is not activating correctly, it has low flow on inspection of source found that the hose is clogged with debris. Find an internal filter. Clear the filter on the hose water valve. Itself is free and clear of debris. Reconnected, waterline and ran diagnostic test again. Confirmed water flow is now correct unit is sourced from a well. Unit is now working job, complete. No parts installed."

"Arrived on site to replace previously diagnosed tub, hub, agitator and rotor, replaced and tested, unit is now running as designed no leaks detected job complete installed 280146, W10820039, WPW10357576, W10381077"

Arrived on site for fridge not making ice and dripping . Found ice cubes bridging and getting hung up in harvest .also found frost on fz door rails and some on fz evap cover . Ordering valve and rails fz door . No parts installed . Return set for 3/18. ; ordrng 1 W11482383 (Valve dual) and 1 W11668672 (Fz door rail)

Arrived on-site for broken oven door. Found glass shattered and missing screw for the right hinge. Installed new outer door(w11754711) and informed customer that we have to order the screw and come back. Placed the door and nameplate (w10839793) in the garage and shut off the breaker. Ordering W11617225 Screw74003975 Screw for return visit. Set appointment for the 19th. ; schdld next appmnt for 3/19 WED !

Arrived on site to test unit for no water dispensing. Found reservoir was frozen over. Thawed reservoir and unit is now working as designed. Advised customer to turn temp up in RC since it's not being opened much throughout the day. No parts replaced at this time. No leaks detected. Job complete.

Arrived onsite for unit sudds error upon further inspection found f9e1 long drain replaced pump w11458345 ran test cycles unit is working as designed no leaks observed during service

"WZF34X16DW10 Arrived on site for a freezer not cooling. On arrival verified issue i tried a new start device compressor turned on but evaporator didnt have any frost pattern. Ordering parts for a sealed system repair. I'm ordering compressor, evaporator, uv drier, and access valve office to reschedule for a two hour sealed system repair. Also product is in the garage!!!; ordrng 1 W11572047 (Evaporator) and 1 W11547313 (Compressor) and 1 Wpw10143759 (Uv drier) and 1 W11506635 (Access valve) and 1 Twohour (Sealed system for)"

"On arrival verified complaint of unit, making intermittent small ice visual inspection of the unit today shows ice bucket is full and has proper ice u. Ice cubes are full size, not bridging. I have no signs of defect. Ran error codes and found no error codes ran harvest test and found the unit is working correctly. Ran fill test in fill valve is working correctly. Verify temps in both fridge and freezer. Ice maker fan is working correctly. No sign of excess condensation or frost.All other d c loads are working at this time job complete no parts installed"

"Arrived on site to install previously diagnosed and ordered part and then diagnosed the unit fully. Per previous techs diagnosis, I removed and replaced the console and placed the unit in diagnostics and calibrated the unit. Tested in diagnostics showing error codes F7E0-loss of power, F0E4-spin limited due to water temps, and F6E3-ACU doesn't hear UI. I cleared the codes and continued with testing. When the unit got to spin cycle, I could hear the gearcase grinding. I stopped testing and tilted the unit back and found gearcase oil on the rotor, drain pump, and all four panels. Also found the rotor bolt had backed out causing the rotor to drop. I removed the rotor and found the teeth badly worn; rust on the clutch, and the slider worn as is the inside of the clutch. I attempted to remove the washplate and found it is seized to the gearcase. I advised the customer of my findings and that I wouldmhave to order parts to complete the repair. I notified the office (KC) and was advised that the customer could be scheduled for 03/17/25. I recommended the customer contact the office to schedule the time frame. I am ordering the rotor, washplate, valve and CNOTE-2 HOUR JOB. Unit was left unplugged for safety and customer advised to not use the unit to prevent further damage to the unit. RETURNING TECH TO REPLACE THE GEARCASE, SLIDER, CLUTCH, VALVE, AND POSSIBLY THE WASHPLATE-LS W11112656; ordrng 1 W10915701 (Rotor) and 1 W10902814 (Washplate) and 1 W11165546 (Valve)"

Arrived onsite for grate broken. I confirmed grate was broken and replaced it with the one provided to me. Customer stated that when on low flame the back right burner would go out when opening and closing the cabinet. Whirlpool states that the cooktop needs to be fully enclosed as the cooktop is getting backdraft from the cabinet doors closing. When at high flame the unit works as designed. Cooktop install will need adjustments to fix the low flame issue and the backdraft causing it. No leaks present. Call complete. Installed W11380124 GRATE.

"Arrived on site for top ice maker not making ice. Upon arrival, found no ice buildup in the fill tube. Ran test on ice maker and gears did not rotate. Proceeded to replace W10882923 ice maker kit. Re ran test and now gears and turning and confirmed water entered into ice maker. Unit is functioning as designed. No water leaks detected at this time"

Arrived on site for oven tripping breaker and right rear knob is not operating correctly. Upon arrival found 2 knobs failed. Pulled oven to get polarity test done. Get 123.5 from L1 and L2-N and 247 from L1-L2. Found L1 connection is slightly loose. Was able to tighten a 1/4 turn. Contacted Techline and spoke with TJ. Explained issue and have voltage readings. In addition ran resistance test from all wires to ground and is good. Also explained how knobs have cracks. Tech recommends doing burn off for the breaker tripping issue and replacement of knobs due to failure and not cosmetic issues. Tech recommends giving breaker tripping nuisance service pointer to customer. SR# 7741137459. Contacted SAFTEY. Spoke with Amanda. Notes were documented. MfrRef # 7741120333. Replaced RR and RF knobs W11517331. Unit is operating as designed. Job complete

Arrived on-site for washer not draining. Found error f9e2 for long draining. Tested resistance to drain pump is 19.2. Drain tube is in good condition. Cycled unit to drain and is working while on-site. Customer said it is intermittently not draing. I installed control (w11513246) calibrated and ran factory test. Unit is working as designed.

"Arrived on site for customer complaint of unit dispensing water when calling for ice, found short in water pad, ordering water pad. I replaced control and UI, but pad is still needed to complete repair. Parts used w1172798 w10822646; ordrng 2 WPW10346924 (Water pad)s"

"Arrived on site for no ice. Found a frozen fill tube,replaced valve,fill tube and icemaker ran harvest test passed icemaker filled with water. W11677731,w11455388,w11455232"

"Arrived on site to inspect microwave, not starting. Upon further inpsection, I found that the door frame and strike are separating from the main outer door. The strikes on the footage not able to make proper contact with the switches. I installed the door and found that the door display is defective. I am ordering another door and returning with prescreened parts. Office to schedule return service. ; ordrng 1 W11186045 (Door)"

Arrived onsite and found unit operating with failed draining function. Determined cause to be break in the harness. Repaired by replacing the harness and reinforcing the weak point under the tub. Unit is now operating as designed. W11643701

"Arrived on site for lid not locking. Upon arrival, inspected unit. There is water in tub and error code F9-E1 flashing. Ran diagnostics and get error coders F9-E1 long drain, F0-E3 over load, F7-E1 tachometer missing or wrong signal, and F0-E9 off balance pause. Raised unit to inspect drain pump. Found harness to pump was pulled. Was able to repair harnesss and all water drained correctly. Ran a normal cycle and lid locks correctly and begins cycle. Found entire basket agitated during agitation. Inspected cam and actuator.Found cam has failed. Also belt feels a little loose. Need to replace cam and belt. Ordering cam and belt. Office to reschedule. ; ordrng 1 W10721967 (Cam) and 1 W11239857 (Belt)"

Arrived on site for refrigerator very noisy. Unit was defrosting. Ran checks and found noise is normal. Customer says normal running noise is what she feels as too loud. Adjusted leveling legs and lifted refrigerator door. All noise is normal. Explained customer of noises. Call complete.

Arrived onsite and testednunit for clack during agitation. Found unit agitator shaftmclacking at start of counter rotation. Determined unit shaft play on existing gearcase is the same play as on the new in box gearcase. Replaced slider and advised that occasional clack during counter rotation would be within design spec parameters and that the new gearcase is not bad. Customer reported the issue has continued and did not change after last gearcase replacement. Listened to video of unit noise concern and found within design specs. W10734521

Appliance is in unit 261 Ebbsfleet Drive. Arrived on site to test unit for no water and ice. Found water to unit was shut off. Turned water on and now dispensing and filled ice maker as designed. Contractor not present for signature. No parts replaced at this time. No leaks detected. Job complete.

"Arrived on site to inspect the unit for a non-working sensor. The customer reported that while attempting to bake a potato, it overheated, causing damage to the wave cover and humidity sensor. The faulty sensor is causing food to overcook. Ordering a new wave cover and humidity sensor; the office will contact the customer to reschedule.; ordrng 1 8184604 (Cover) and 1 4393808 (Humidity sensor)"

Arrived on site for a refrigerator that is not making ice. Inspected unit and work area. The customer advised the ice maker was making a lot of noise prior to it fully quitting. I gained access to the ice maker and found it completely rusted out. I removed the icemaker and found proper voltage going to the icemaker. I replaced the ice maker and tested the unit. I found the unit working and operating as designed. Call complete. 2198597.

Arrived onsite for washer not going into wash cycles. Upon arrival customer stated lowes installed it and they said it was good. Customer tried it for the first time but it wouldn't fill and drain would run dry. I found a long drain present due to the washer not getting water. I found both valves on the wall were still turned off indicating lowes forgot to put the water back on. I turned the water on and unit is now operating as designed. I watched the waterlines to ensure they were put on right and no leaks occurred. No leaks are present. Call complete. No parts installed.

Arrived on site to install previously diagnosed part. Inspected unit and work area. I replaced the wire harness and check all loads. I found all loads within range and tested the unit. The unit began to work and operate as designed. Call complete. W11643701.

"Arrived on site for customer complaint of unit making noise. Found unit tested good, I ran calibration and tested spin, agitation, water valves, drain, and suspension. I watched spin with lid open, basket is spinning true. I instructed customer on proper use and best practices for balanced."

Arrived onsite for unit drain pump constantly coming on and error 3/1. Control has now become unresponsive. Ordering control (which is covered by scode) and drain pump if needed. Office to reschedule ; ordrng 1 W11608056 (Control) and 1 W10919003 (Pump)

"Arrived on site to test unit for not dispensing ice or water, no lights. Upon arrival customer stated they had the door ajar icon flashing with all the doors closed. They cycled power and removed that icon, lights have not been working since and no dispensing at the door. Verified issue, no lights and no dispensing. Tested door switches, found them reading open and closed properly. Took voltage and found switches only receiving 75VAC. Unplugged crisper drawer harness and found lights have started to flicker and illuminate. Inspected harness and found a broken wire. Replaced harness (W11170612) and tested unit, all functions have returned. Unit is now running as designed, no leaks detected, job complete."

Arrive down sake for a dryer that is tripping the breaker. Inspected unit and work area. The customer advised that the unit tripped the breaker immediately when the unit is plugged in. I checked the terminal block and found the ground bonded with the neutral circuit. I fixed the wiring at the terminal block connections and tested the unit. The unit began to work and operate as designed without tripping the breaker. I called Whirlpool safety team and spoke to Eli Marie SR# 7741087100. She advised to make no further repair and the unit is working and operating as designed. Call complete. No parts were installed.

Arrived onsite for unit light not working upon further inspection found light was not plug in plug the light tested oven light working not turn off verified door switch and tested tested control relay was welded shut replaced control unit is working as design customer not available for signature

MVW6500MBK0 Arrived on site for a washer not working. On arrival I ran diagnostic no error code I called Whirlpool tech for support and there was nothing he could help with because I didn't see anything SR# 7741129068 tech line directed me to Trade Care Center they said the was nothing they could do due to me not finding any issues Sr# 7741104392. Clients mom was home so she didn't know what was wrong with product. Client then called and said when she used quick wash it was stuck on draining and that was it. I spoke to my manager and he recommend to replace the l8d lock . I replaced part and calibrated I then ran a quick wash with blankets stayed until it finished product works as it's designed no water leaks visible from main water supply.

F5E2 NTW4516FW4 Arrived on site for a washer not draining. On arrival I ran diagnostic and found error code F5E2 defective lid lock. I couldn't run a full test due to washer not having hoses attached to it . But before I replaced lid lock i tested washer in test mode and the lid lock tried to lock 3 times before washer failed. I replaced lid lock and tested as far as I could without hose and the lid lock worked great. Product works as it's designed no water leaks visible from main water supply.

Arrived on site to repair previously diagnosed issue. Replaced front right igniter and tested. Unit is now functioning properly and as designed to. Right front burner igniting properly job completed. Parts usedw11507531

"Arrived onsite for unit not cooling. On arrival customer stated RC is good but Fc is not and not making ice. Pulled unit to inspect for leaks. Found none. Checked Equalize pressure and found 32 on each side. Called techline for assistance. Spoke to TJ SR#7741127683. Said to run test 4 and sub section 4-5 gave range for low side reading. On section 4 about 5-15 on low and section 5 at 0. Ran test and recorded Test 4, 5/205psi, set 5 0/240psi. Lower side reading are in range but high side is not. Called back and spoke to Art- same SR#Want to see about 45 psi equalize. And max 150 psi on high. Possible non condensable in system. Recommended purging system and running nitrogen, running extended vacuum and recharge. Followed as directed. Unit is running within spec. Customer will monitor"

"Arrived on site to inspect washer continuously draining. Upon further inspection, I checked the pressure hose for obstruction. The drain hose is fine and no obstruction found. The control has an internal issue with the pressure sensor. I replaced the control and recalibrated and tested the washer. The washer is now operating as designed. No water leaks observed during service. W11607637 no one on site to sign. Unit 10212"

"Arrived on site to inspect washer continuously running drain pump unless unplugged. Upon further inspection, I verified that the pressure hose does not have an obstruction. I found that co troll has an internal issue with the pressure sensor. I replaced the control and recalibrated and tested the unit. The unit is now operating as designed. No water leaks were observed during service. W11607637 no one on site to sign. Unit 5109"

Arrived on site to install previously diagnosed and ordered part. I replaced the sump and motor assembly and reassembled and tested the dishwasher. The dishwasher is now operating as designed. No water leaks were observed during service. W11025157

Arrived onsite for washer draining and filling constantly. I found out the washer filled constantly because customer would start a cycle while drain pump ins constantly running. The unit will keep filling due to the unit noticing there isn't enough water. I powered the unit on and found the drain running. I took off the pressure line and found it clear. Drain still runs while the pressure line is off indicating the water pressure sensor on the control has failed. I replaced the control and tested the unit. Unit is now operating as designed and doesn't constantly drain/fill. No leaks present. Call complete. W11607637 CNTRL-ELEC.

"Arrived on site for not running. Upon arrival, tenant states that is having drain issues. inspected unit and tub has standing water. Ran a drain cycle and pump energizes but does not pump water out. Found hose is crimped at disposal. Hose is a bit short. Was able to straighten the hose. Held in place with zip tie. Test unit and issue continues operating as designed. Job complete"

Arrived onsite for refrigerator leaking water on icemaker fill. I inspected the valve and found the hose connection to not be pushed all the way in allowing a slow drip to occur when unit is filling for ice. I reconnected the line and forced a fill on the icemaker. Unit is now not leaking and is operating as designed. No leaks present. Call complete. No parts installed. Customer was not onsite for signature.