"Arrived on site to replace faulty pump assembly and drain. Replaced drain and pump assembly, tested unit, unit is running as intended. No leaks present at this time. Job complete."

Arrived onsite and found unit operating with broken trim. Replaced the trim. Unit is now operating as designed.

"KDTM404KPS2 Arrived to inspect noise. Service mode had 10-2 as the only stored error and I cleared for testing. The noise was from the diffuser plate and diverter distributor assembly and inspection revealed there may have been warping of one or both of the parts, allowing excessive movement and resultant noise, as water was being diverted under pressure. The machine will require the diffuser disk and diverter plate. Cup washer manifold ordered just in case, but likely not required. No leaks observed during service. Office to contact the customer to arrange return service. ; ordrng 1 W11662107 (Diffuser) and 1 W11679656 (Diverter Cover) and 1 W10830523 (Manifold)"

Arrived on site to test unit for F1E0 error. Found bad control board replaced board test unit and unit test good job complete

Arrived on site to test unit for gas smell. Found connections at regulator not secured with tape. Secured connections test unit and unit test good job complete.

Arrived on site to test unit for not starting. Found console was not illuminating but making sounds when buttons pushed. Verified console receiving proper voltage. Replaced console and now illuminating but will not start. Replaced control and unit now working as designed. Job complete.

"Arrived onsite for IM leaking. On inspection there was water on the left side of the rc on the bottom drawer. I replaced the ice bin door to fix the air gaps. I ran harvest first and then die a fill test, that when I saw the water dripping out the front of the IM. Ordering IM & fill tube. ; ordrng 1 W11658802 (Ice maker) and 1 W11686799 (Fill tube)"

"Arrived on site to replace faulty part. Tested unit and running properly, gave customer recommendations on trying different cycle for optimum performance. Customer will monitor. Job complete"

Arrived onsite and found unit operating with failed panel. Resetting constantly. Replaced the console. Unit is now operating as designed.

Arrived onsite for a refrigerator that is still freezing product in the RC. The customer stated she put a small container under the icemaker on the shelf and the water froze one day and the next day it was liquid again. She stated it was frozen yesterday but when I arrived today it was liquid with the sealed system cycled off and the temp at 39 degrees. It appears the unit is having temperature swing issues. The thermistor is good and there is no more air leakage from the icemaker area. I went to change the main control but the control that was in the box was wrong but the box had the correct part number. Ordering another control. Ordering W11399844 main control. RS for Thu 4/18/2024.; ordrng 1 W11399844 (Main control)

"Arrived on sit to inspect unit for not producing ice. Upon arrival found ice cubes stuck and never escaped the ice maker. Removed ice that never fell. Immediately after removal unit filled with water, unit has lost position due to stuck ice. Also found error code e5. Replaced icemaker, filled unit with water. Informed customer unit should produce ice in the next 24 hours. No leaks present at this time. Job complete."

"Arrived onsite for fc lights flickering. On inspection the customer had the light switch taped down, when he removed it the lights started to flicker. I was depressing the switch to turn them off and on. I left them on and when the compressor kicked on the lights stopped flickering. I tried for about 15 minutes to get the lights to start flickering again with no luck. Currently will call back if the it starts backup."

Arrived on site for dryer making noise since first use. Found motor mount was damaged. Caused blower fan to hit. Removed drum. Replaced blower and motor. Verified operation. Call complete.

Arrived on site to test unit for damaged drawe. Replaced front drawer panel test unit and unit test good job complete

"Arrived on site to test unit for water leak and grinding noise. Customer stated that when she would do a cycle and the basket was weighed down, it would touch the floor and water would leak. Tested suspension, found it extremely bouncy and would need replacement. Put unit and diagnostics heard a loud whirring noise. Inspected under the unit found that the gear case is leaking oil all over the cam and pulley shield. Would need to replace gear case cam, actuator and suspension. Replaced parts and tested unit, when in spin cycle unit was still a little bouncy. Looked over suspension once more and found that one of the suspension rods were bent. Would need to order suspension for return visit. Ordering part, office to reschedule. ; ordrng 1 W11217817 (Suspension)"

Arrived on site for odd fast in ice. Tasted ice cubes no odd smell or taste ran harvest test passed ran fill test passed Diagnosed a defective ice container ordering a new ice container; ordrng 1 WPW10347093 (Ice container)

Jerry was supposed to team up and have him teach me how to level the double ovens when they have been installed incorrectly. Called customer let them know Jerry was not with me today!. Rescheduled for a time Jerry can be there to teach me how to do it. ; schdld next appmnt for 5/3 FRI !

"Arrived on site for a refrigerator that is not cooling. Inspected unit and work area. I found the unit unplugged upon entry and attempted to plug the unit in. I found the unit start to run the compressor, but heard a noticeable hairs coming from the backside of the unit. I open the door of the refrigerator and found the sound dissipating inside indicating it was an issue in the backside of the unit. I gained access to the compressor and dryer areas and could not find the leak. Found no evidence of any frost pattern on the evaporator. Spoke to SW and Im ordering all sealed system components. The office will need to contact the customer about a return date due to limited parts availability and need for a three hour service.; ordrng 1 W11507067 (Evaporator) and 1 W10507884 (Compressor) and 1 WPW10143759 (Drier) and 1 W11506635 (Access valve)"

Arrived on site with middle glass portion. Found tabs for install are backwards on one side. Will need to reorder. Put screws needed back in place without door. Reset for thurs. ; ordrng 1 W11600213 (Glass door)

"Arrived on site to test unit for not spinning. Customer stated that unit does not shift into spin. Ran diagnostic cycle, agitation and spin did activate but when switch from agitation to spin there was no loud click present. Replaced splutch assembly and actuator. Ran diagnostics, unit is now shifting properly, unit is running as designed, no leaks detected, job complete."

arrived on site and supplied the door for replacement to unit 1353 per site manager.

Arrived on site for rear front burner sparking . Found harness for right front element was installed over rear burner and shorted . Replaced front element harness . Elements and switches checked normal. Ran all burners . Unit is performing normally. Job complete

"Arrived on site for washer not spinning. Upon arrival confirmed failure and found f7e1 in diagnostics. Upon further inspection I found motor, cap, cam, and belt all functioning as designed. Found hub drive and couple between agitator and barrel both stripped down/broken. Rescheduled customer for 04/19/24 to complete repairs. Ordering W11561052 couple, W10528947 hub; ordrng 1 W11561052 (Couple) and 1 W10528947 (Hub)"

Arrived on site to replaced faulty part. Replaced lid switch assembly. Tested unit and now unit is functioning as designed. Job complete

"Arrived on site to replace door hinges. Replaced door hinges, unit shut and activated switch however was still a gap. Went to replace inner hinges however found issue was the front panel near hinges was bent attempted to bed unit back bust was unsuccessful due to are at bend having various depths and curves from design bending it made it worse. Ordering front panel and will return. Office to reschedule. ; ordrng 1 W11402947 (Dont panel)"

Arrived on site to replaced front panel for damage. Found door strike was missing. Replaced front panel. Needing strike to complete. Office to reschedule. Look up Heartland Ranch in Lockhart and it will take you to subdivision. ; ordrng 1 279570 (Door strike)

"Arrived on site to inspect refrigerator with no power. Upon further inspection, I plugged the unit in and found the unit would not come on. Unplugged the unit and I tested the power cord and it ohmed good. I plugged the unit back in and still no power. I tested voltage at the main control and got no voltage. I disconnected the power cord from the unit and test and found no voltage from the cord. I inspected the power cord and found a cut in the cord (photo). I am ordering the power cord and scheduled return service for 04/19/24. Unit left unplugged for safety and no water connections to the unit.; ordrng 1 W11611445 (Power cord)"

Arrived on site for dryer not heating. Upon arrival found stable power supply. Element was 9.6ohms and not grounded. Found thermal fuses and cutoffs all working. Found dryer had good airflow when venting was removed and when venting was reconnected the air flow was severely reduced. Instructed customer they would need a dryer vent cleaning within wall of home to prevent any further issues with dryer. Dryer heats as designed. Call complete

"Arrived on site for not powering on. Upon arrival,test polarity and is correct, down stacked dryer from washer to access controls. Inspected control and green led is not flashing. Am receiving correct voltage to control. Need to replace control. Replaced control and now getting correct response from control led. Test unit and console is still not responding. Confirmed correct dc voltage from control to console. Replaced console. Test unit and is now operating as designed. No leaks present at this time. Job complete"

"Arrived on site for control panel just lights up and stays blank. Upon arrival power cycled unit and and startup screen cycles continuously, then goes back to being blank. Need to replace panel. Replaced control panel and test unit by preheating oven to 350. Unit is operating as designed. Job complete"

"4206 Arrived on site ,replaced both intrelocks and 20a fuse . Unit is performing normally and heating to wp specs. Job complete"

Arrived on site for ice not making issue. Upon arrival we found issue of ice not dispensing. Inspected unit and found failed chute assembly. Replaced chute assembly and now unit is functioning as designed. Job completed

Arrived onsite for a washer that has power but will not start. I found the unit getting stuck in sensing mode due to the door switch failing and does not recognize the door is closed. I replaced the door latch and tested the machine. All is working as designed. Call complete.

Arrived on site to replace igniter. Found igniter not receiving voltage. Upon further inspection found exhaust thermostat had one connection not connected. Secured connection and applied bubble solution to all potential leak points. Found leak on valve. Tightened fuel tube to valve and leak no longer present. Unit is now working as designed. Job complete.

Arrived on site. Found a defective right side door gasket replaced right side fresh food door gasket checked door seal good.

"Arrived on site to test unit for leak. Tested unit and found leak is coming from water inlet tube tube is slipping off of nipple causing a bad seal. Secured inlet tube and clamped it down, unit is now running as designed, no leaks detected, job complete."

"Arrived on site with bottom trim. Found pieces were missing, replaced both trim pieces. Verified operation. Call complete."

Arrived on site for a dishwasher that is not washing dishes. Inspected unit and work area. I ran it through diagnostics and confirmed an F4 E3 (wash motor not running) error code. Around the unit to an auto test and found the wash motor. Not running. I went ahead and replaced the wash motor and tested unit. Unit began to work and operate as designed with no leaks present during operation. Call complete.

"Arrived onsite for washer making a noise. On inspection I could hear the slider making noise, on further inspection found the bolt for the rotor on the ground. Reinstalled the bolt did a factory reset then a calibration on the unit retesting unit in diagnostics cycle. The washer completed the diagnostic cycle but got hung on the up and the display said cycle end for about 4 minutes. I ran quick wash and when I canceled out it was on the cancel screen until I unplugged it. Ordering a control board & UI. No water leaked detected during service. ; ordrng 1 W11478526 (Ui) and 1 W11614514 (Control board)"

Arrived onsite for dryer making a noise. On inspection the dryer had a low tone noise. Gain access to the motor area and found the belt was rubbing on the pulley. The pulley had black streaks on it like the belt had been slipping. Installed a new pulley and belt and the noise is gone.

Arrived onsite and found unit operating with failed door alignment. Leveled fridge using a shim and heat treated gasket. All checks good.

Arrived on site for washer not draining . Found tub full of water . Replaced harness. Unit is now draining . Ran diagnostics. All checked normal. Didnt find any issues with suspension at time of visit . No water leaks detected at time of service . Job complete

Dampener Arrived on site for not making ice . Fridge is making ice . Issues is ice building up on dampener . No frost build up on evap and return vent is clear . Ordering diffuser and Permagum; ordrng 1 W11645127 (Diffuser) and 1 Permagum

"Arrived on site for wall oven needing previously diagnosed element and gasket, upon arrival reconfirmed issue and tested unit. Found u it heating as designed. Call complete"

"Arrived on site to replace basket diagnosed on previous trip. Replaced basket, tested unit, unit is running as intended. No longer jumping around. No leaks present at this time. Job complete."

"Arrived on site and replaced previous look y diagnosed console. Advised customer to allow a few days for software to sync. Advised give about three days, delete appliance off app and reconnect as a new unit. Unit is now working as designed. No leaks detected. Job complete."

Arrived onsite for a washer thats not draining. I tested the washer and found it draining properly. The customer stated it will not drain when they run a delicate cycle. I selected the delicate cycle and found the spin was set to off. I showed this to the customer and explained that whatever the selections are set to when start is selected the unit will default to those settings the next time the cycle is run. All works as designed. Call complete.

Arrived on site and replaced previously diagnosed compressor and precooler. Vacuumed system and system held pressures for 25mins indicating no leaks within system. Charged to specs with 68g of r600a. Monitored frost pattern on evap for 30 mins and frost pattern developing throughout entire evap. No leaks detected. Job complete.

"Arrived on site for burner having random flare ups. Upon arrival, tried recreate the flare up but found no issues. Customer showed video and tried multiple times to recreate issue but could not. Instructed customer on possibilities that include clogging the burner head with cleaner or other foreign material. Currently unit is functioning as designed and customer will monitor. Job complete"

"Arrived on site to install previously diagnosed and ordered parts. Due to the burner head failures, I removed and replaced all burner heads and tested. I found the burners continued to take too long to ignite. Per the service pointer W11643965, I adjusted the burner heads and retested and the unit is operating as designed. Customer tested as well and it continued to operate as designed. No gas leaks detected during service, job completed."

"Arrived on site to install previously diagnosed and ordered parts. Due to the unit consistently showing error code F0E2; the dispenser covered with mold on the inside and per service pointer #W11446112, I removed and replaced the dispenser assembly, main control and water level sensor. Double checked the air trap and it was clear and tested the unit. Unit is operating as designed. No water leaks observed during service, job completed."

Arrived onsite for refrigerator not cooling. On inspection the fc and rc were room temperature. Gain access to the back and tested the compressor for amps and there were none. Installed a new start device and retested now the compressor once up in running was .7amps. Checked the fc for cold air and there is cold air coming out of the evap fan. Informed customer that it will take 24 hrs to cool all the way down.

"Arrived on site to test unit for noise. Customer stated after 30-45 minutes unit would make a humming like noise for 10-20 seconds than stop. Noise is intermittent. Ran a cycle for 5-10 minutes with no noise present. Inspected blower wheel, spinning uniformly and no defects on it. Inspected rest of the cabin, found 4 loose screws scattered throughout which couldve been the cause of the noise. Informed customer of my findings and advised her to monitor. If noise returns take a video so we can narrow down the issue. At this time unit is running as designed, job complete."

Arrived onsite and replaced freezer door and rocker switches. All checks good. Unit is now set up to be operating as designed.

"Arrived on site to inspect washer not getting enough water. Upon further inspection, I placed the unit in diagnostics showing no error codes and tested. I found the unit not dispensing enough water as it was not filling over the washplate as it should. I tested in a normal cycle and it continued to fail. I removed the water hoses and found the hot water hose is beginning to break down internally and I found black rubber debris inside the hot water valve screen (photo). I removed and replaced the valve assembly and calibrated the unit and retested. Unit is operating as designed. No water leaks observed using service, job completed."

"Arrived on site for unit not powered on. Upon arrival, the unit showed no power. We inspected the breaker outside and found in the tripped position. Switched breaker back on and tested unit. To rule out element leakage, ran broil at 500 degrees for 20 minutes and bake element for additional 25 minutes to eliminate any possible moisture within the element that could cause a nuisance tripping . Not once during testing did the unit trip the breaker. Unit is functioning as designed. If symptoms persist recommend builder swap breaker with a brand like GE that does not have as many nuisance tripping issues as Square D. Job complete"

"Arrived on site to inspect washer lid lock not locking. Upon further inspection, I found the lower left corner of the lid plastic was broken and the hinge exposed. When lowering the lid, the hinge would pop out of place in the lid (photo). I am ordering the lid and CNOTE-LSO PER CUSTOMER REQUEST and scheduled return service for 04/19/24. No water leaks observed during service. Taped the hinge in place in order the file the customer to be able to use the unit. ; ordrng 1 W11259006 (Lid) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"

"Arrived on site to inspect cooktop burner flame heights. Upon further inspection, the customer advised that the burners are too hot and the front left burner knob is difficult to turn. I tested all burners and found the flame heights all normal. I found the front burner knob does not turn the burner on. I removed the cooktop from the burner box and found the front left burner valve not seated properly on the manifold. I adjusted the valve and using my liquid leak detector, checked the valve for gas leaks and found none. I reassembled the unit and adjusted the flame heights per customer request and retested and unit is operating as designed. No gas leaks detected during service, job completed."

"Arrived on site to test unit for no cooling. Upon arrival found both cabins at room temp, tried to activate compressor in diagnostics, compressor would not kick on. Unplugged unit and inspected start device and compressor, plugged unit back in, compressor kicked on. Called techline to document SR#7738878825, per techline took amperage from compressor pulling 1.1 amps. After 20 minutes inspected evaporator coil, frost buildup is ideal and unit is starting to cool. Due to significant weather events my conclusion is unit got a power surge and got stuck in a logic loop. Advised customer to put water bottle in freezer and when it fully freezes unit will be safe to use. If unit does not cool properly it will need a sealed system repair. At this time unit is running as designed, job complete."

"Arrived on site for a refrigerator that is too cold in the freezer section. Inspected unit and work area. The customer advised that that was not the issue. She advised that they are getting icicles in her freezer and this unit is brand new. I checked the gasket and found the entire left-hand side of the freezer gasket not touching. I attempted to adjust the gasket and found that the Door was too far away from the cabinet for it to properly touch. I attempted to adjust the hinge on the top, hand side and found that I could not adjust the hinge enough to make it work. I called Whirlpool Techline and spoke to TJ SR# 7738881540. He had me send him some photos of the door and the top hinge. He advised that he has seen this before, and that the issue with the unit is that the holes were stamped in the wrong location on the left hand side hinge. He advised that it was most likely that if they swap the door over to the other hand side, that the unit would probably work, but because the customer Hass to have the door opening from that side, there was nothing we can do to fix the door location. He advised that he would send this unit for review, and to advise the customer that whirlpool would be in contact with them or myself, depending on the next steps."

Arrived on site for a refrigerator that has doors that are not sealing. Inspected unit and work area. I found the unit cooling properly with no evidence of any frost buildup in the freezer or moisture buildup in the refrigerator. I checked the cabinet and liner and found both were good. I checked the gaskets and found no gaps in the gaskets on the cabinet. I did confirm that the gaskets were holding properly and the unit is working an operating as designed. Call complete.

"Arrived on site for washer, customer says dryer was also making noise. Found change in tumbler arms, removed top panel, removed arms and cleared, call complete."

Arrived onsite for refrigerator with rust on the door. On inspection found rust on the rc door on the edge and a couple of spots in the center. Ordered a new door. No water leaks detected during service. Office to reschedule when door arrives. ; ordrng 1 LW11258450 (Rc door)

Arrived onsite for dryer making a noise. On inspection i could hear a rattle noise. Gain access to the back of the unit and found a drill bit and a screw in the vent hose that was vibrating on the aluminum pipe. Removed the debris out of the vent hose and noise is gone.

"Arrived on site to test unit for water leak. Upon arrival manager informed me that it is not a water leak but it is not cooling. Unit has been off for several days, turned unit on and exposed evaporator. There is no sign of frost starting to build up, inspected compressor and found it kicking out on thermal. Unit will need a sealed system repair. Ordering compressor, access valve, dye drier, and evaporator as precautionary. Unit is r600a. 2 hours needed. Office to reschedule return visit.; ordrng 1 W11574734 (Compressor) and 1 W11598434 (Evaporator) and 1 W11506635 (Access valve) and 1 WPW10143759 (Dye drier)"

Arrived onsite but the person who performs the testing was out all week and I was instructed that it would either have to be scheduled for next week or change locations.; saved tckt

"WCG55US0HS05 Arrived to inspect knob dragging. The left knob was dragging during rotation and I disassembled to adjust. I found the knob was incorrectly installed and the retainer screw for the assembly had been cross-threaded. Testing with leak check solution, I found I signs of leaks and reassembled. Office to order manifold. No gas leaks detected during service. ; ordrng 1 W10594394 (Manifold Assy)"

"Arrived on site to test unit for F8E4 error code. Error was present on arrival, inspected drain pan found some water causing the float switch to open. Emptied drain and ran multiple diagnostic cycles, all components are engaging properly. Advised customer on the correct way to use DW detergent, how to run a clean cycle on this unit and also advised customer to leave door shut during cycle due to the fact that the air pressure surge can force water down funnels into leak pan. If door is opened, leave open for a few minutes before shutting and continuing cycle. At this time unit is running as designed, no leaks detected, job complete."

"Arrived on site to test unit for issue with filter housing. Inspected housing found a part of the housing pushed out causing the latch to not track properly. Adjusted housing and tested, unit is now functioning as designed, job complete."

"Arrived on site replaced main control ,upper and lower interlocks and 20a fuse . Socket and light are good . Did see find burn marks on control. Ran diagnostics and heating tests all checked normal. Job complete"

"Arrived on site to diagnose dishwasher that was not draining. Tested unit and found pump sound, but no water leaving the unit. Drained with shop vac. Found hose obstructed and pump had a broken impeller. Cleared obstruction, and replaced drain pump. Tested and verified proper function. Repair completed."

"Arrived on site to inspect unit for skipping sensing and never beginning a cycle. Upon closer inspection found debris lodged in cam causing belt to slip off. Replace belt onto unit, tested unit, unit is running as intended. No leaks present at this time. Job complete."

"Arrived on site to test unit for not heating. Upon arrival customer stated the issue with the door hinges has not been resolved. Oven will work intermittently but when it does, heat escapes from an improper seal. Door is opening past 90? causing the receiver to not be contacted properly which results in unit not calling for heat and light in cabin not turning off. Contacted techline to document SR#7738358853. Techline pushed unit for review and will contact customer in 3-5 business days. Job complete."

Arrived on site to test unit for burner not igniting test unit and found gas was off. Turned gas on test unit and all burner working as designed job complete.

"Arrived on site ,replaced front left switch . Tested unit , all burners functioning properly . Job complete"

"WOC54EC0HS04 Arrived to install previously diagnosed and ordered part. Prior to disassembly of the machine, inspection of the part revealed it was damaged and the emitter cover was crushed. Office to reorder part and Tech GC to inspect prior to scheduling. ; ordrng 1 W11346197 (Magnetron) and 1 TechToInspect (Tech GC to Inspect Prior to Scheduling)"

Arrived onsite for leaking one time and replicated door boot leak symptom from obstruction of the 6 oclock position on the boot door connection. Cleaned obstruction. Unit no longer leaks. Advised customer on findings. All checks good. Unit is in good working order.

Arrived on site to test unit for unit giving f8E4. Found water in float. Removed waste test unit and unit test good. Showed customer hot to lift top rack to make more room for bottom rack to not block spray arms. Job complete

Arrived on site for door not closing properly. Found front panel was bent so hinge receivers are pushing door out. Not making contact with switch. Will need new panel and receivers. Reset for thurs; ordrng 1 W11402947 (Panel) and 2 W11568982 (Hinge receiver)s

Arrived on site to install previously diagnosed part. Inspected unit and work area. I replaced the lower harness and tested the unit. Found the unit working an operating as designed. Call complete.

Arrived on site to test unit for right rear burner not igniting correctly. Found burner cap not sitting correctly. Secured burner cap test unit and unit test good job complete.

"Arrived onsite for oven range not working. On inspection the bake was trying to ignite but never did. The broil worked fine, so I gain access to the back and tested the DSI Board. The broil had 124 vac at the DSI going to the regulator coil the bake had 40 vac that dropped to 6 vac to the regulator coil.odering DSI board. ; ordrng 1 W10860916 (DSI SPARK board)"

"Arrived on site to inspect unit for broken agitator. Found agitator in pieces upon arrival, replaced agitator, tested unit, unit is running as intended. No leaks present at this time. Job complete."

On arrival verified complaint of no heat. Replaced thermal fuse previously diag and found unit now heats. Checked with vent attached and vent test is good vent meter shows green. Job complete.

"Arrived on site to inspect range oven not working. Upon further inspection, the customer advised that the oven keeps making a noise and the cooktop gets hot in the middle when the oven is on. I advised the customer that the oven vents from under the control panel and its designed that way. I tested the oven on bake at 240 degrees and the burner ignited as designed and then once it reached temp it would shut off. Once the oven cooled, the burner ignited again and the customer identified the noise. I advised the customer that the unit is operating as designed. I made recommendations for use and care. No gas leaks detected during service, job completed."

KDTM604KPS1 Arrived to inspect steam issue. I found the gasket had been incorrectly installed during manufacture and had rolled inward due to being over-stretched. I replaced and tested. The chassis required adjustment to correct door closing. No leaks observed during service.

"KRFF577KPS02 Arrived to inspect door closing issue. I found the machine will require complete adjustment, including leveling and door matching, due during inspection, I found the gasket had a large tear starting at the seam in the upper tab area. Office to order door gasket. No leaks observed during service. ; ordrng 1 W10407212 (Gasket, RH, GY)"

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the compressor, access valve and UV dye drier. I evacuated the system and removed and replaced the mentioned parts. Vacuumed the system down to -30/0psi. Installed 3.7oz of R134a refrigerant and tested the unit. Pressures held good at -5/100psi. Unit is beginning to cool with good frost pattern. No water connections/leaks observed during service, job completed."

"Arrived on site for buttons not responding. Upon arrival, we found drum light is on but no response to touch on UI. Replaced control and now control is now responding. Tested unit and now unit functioning as designed. Job complete"

Arrived on site to test unit for door not closing properly. Found unit does not have rails underneath unit installed. Cabinet cutout is too small to allow rail installation. Advised customer to contact contractor and/or home warranty for needed cabinet adjustment. Showed customer service pointer W11639932 which illustrates concern and correction.

Arrived onsite for no power to washer and reset washer to restore power. All checks good. Changed language to preferred first language of customer to improve usability. All checks good. Advised customer on repair.

Arrived on site. Found back right corner dented took pictures called tech support per tech support cosmetic damage and for customer to contact whirlpool customer service with file #Sr#7738870379

Arrived on site with previous diagnosed parts. Removed top panel. Replaced transformer and control. Upon test I found recirculating pump is still not working. Replaced pump. Verified operation. Call complete.

"Arrived on site for a refrigerator. That is not cooling. Inspected unit and work area. Upon entry, I found the refrigerator running. I did confirm temperatures inside. The refrigerator were about 78?F. I checked behind the unit and found the compressor running, but the compressor was hot to touch. I found the unit either had an inefficient compressor or had a leak. Ordering all sealed system components in the office will need to contact the customer about a return date due to limited parts availability. Please schedule service for three hours due to potential multiple system parts needed with Lockring.; ordrng 1 W11580057 (Compressor) and 1 W11546692 (Evaporator) and 1 WPW10143759 (Dryer) and 1 W11506635 (Access valve) and 2 W11504449 (Evap to cap tube coupler)s and 1 LOKRING (LOKRING)"

Arrived on site replace filter base and cover . Cover is still not clicking into place . Found liner slightly uneven . Added shim under front of base . Cover is clicking into place and staying put . No water leaks detected at time of service. Job complete .

Arrived on site for washer showing f7e1. Upon arrival confirmed failure. Found capacitor broken and wires to it broken also. Repaired wiring and replaced capacitor. Tested u it and found no leaks and washer working as designed. Call complete

Arrived onsite and found unit operating with failed upper hi limit t stat. Replaced with thermostat fix. All checked good.

"Arrived on site to inspect unit for loud noise. Upon closer inspection found sound pad hitting fan next to compressor in rear. Found evap motor and diffuser working as intended. Secured sound pad, no leaks present at this time. Job complete."

Arrived onsite for dishwasher not working. On inspection found error F7E2 pump not working. Installed new pump and tested the unit. Ran unit in diagnostics mode and it completed with no issues and no water leaks.

"Arrived on site to inspect washer not draining/spinning and making a loud noise. Upon further inspection, the customer advised that the unit wont spin and when it does, its extremely loud. I attempted to manually test the spin and the unit failed to spin. The drain pump came on and after a few minutes the unit timed out and shut off. I removed the washplate and found the basket bottom plate rusted and the four bolts seized to the basket. I tilted the unit back and found the gearcase has leaked oil and gotten on the actuator and the belt is fraying. I found where water has splashed over the sides as the cabinet has dry water streaks on them and there is rust at the bottom base (photos). I advised the customer of my findings and advised I would have to order parts and get authorization from their warranty to repair. I am ordering the gearcase, basket, four bolts, motor spacer, drive belt, actuator and actuator bracket, along with CNOTE-2 MAN REPAIR, CNOTE-2 HOUR JOB and CNOTE-AUTHORIZATION. I recommended the customer not use the unit due to the probability of the unit leaking water due to the failed gearcase. No water leaks observed during service, office to schedule return service.; ordrng 1 CNOTE (AUTHORIZATION FOR PARTS) and 1 CNOTE (2 MAN JOB) and 1 W11178811 (Basket) and 1 W11665996 (Gearcase) and 4 W11178813 (Basket bolts)s and 1 W10883812 (Motor spacer) and 1 W11676809 (Drive belt) and 1 W11614637 (Actuator) and 1 W10883809 (Actuator bracket) and 1 CNOTE (2 HOUR JOB)"