We serviced a
MAYTAG REFRIGERATOR
Model MSF25D4MDM01
Near Manchaca, TX 78652
Kevin
Job Details: 05/17/2021
"Arrived on site and found both interior lights dim and flickering, sent videos to CS. Per CS replaced LED module in fresh food under parts warranty. All interior lights are working at end of service call, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHV00
Near Waco, TX 76712
Jonathan M
Job Details: 05/17/2021
"Arrived on site for a refrigerator that?s not making ice. Inspected unit and work area. The customer advised that the unit is overfilling seemingly and causing the icemaker to stall out when they tries to harvest a sheet of ice. They also advised they have an issue with their ice paddle intermittently dispensing ice and not dispensing ice. Confirmed customers complaint on both accounts and removed ice paddle. Found the ice paddle intermittently clicking and not clicking. Advise customer that?s the issue is most likely with her ice pedal for the dispensing issue but that there could also be an issue with their user interface. The customer requested that we were placed the icemaker today and come back for the ice paddle replacement. Replaced icemaker and tested unit. Unit began working and filling as designed. ; ordrng 1 W10370577 (pad) and 1 W11130216 (cntrl-elec)"
We serviced a
KITCHENAID DISHWASHER
Model KDFE104DSS2
Near Canyon Lake, TX 78133
Andrew
Job Details: 05/17/2021
"Arrived on site to test unit for dispenser not opening and top adjusters broken. Replaced dispenser and adjusters, tested unit, unit works good. No leaks detected. Job complete."
We serviced a
KITCHENAID DISHWASHER
Model KUDC25CHSS1
Near Canyon Lake, TX 78133
Andrew
Job Details: 05/17/2021
Arrived on site to test unit for console not responding. Found ribbon damage. Recommend replacing control and console. ; ordrng 1 9744031 (microcomputer) and 1 9744120 (CONSOLE)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS973CIHZ01
Near Dripping Springs, TX 78620
Luis
Job Details: 05/17/2021
"Arrived on site for no water from dispenser. Tested water dispenser no water flow valve energized,diagnosed a frozen water tank,removed cover found air gap between fan scroll and tower,added sealer to gap to prevent cold air from migrating out and freezing tank. Defrosted water tank flushed water out of reservoir."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Canyon Lake, TX 78133
Andrew
Job Details: 05/17/2021
"Arrived on site to test unit for not starting. Found error code f3e3(failed OWI). Found OWI connection not connected. Secured connection, tested unit, unit works good. No leaks detected. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS03
Near Austin, TX 78732
Brandon
Job Details: 05/17/2021
"Arrived on site for customer complaint of temperature issues, unit tested good at time of service, found temperatures were in range, I ran diagnostic tests on all thermistors, unit tested good. Informed customer on how to maintain unit, cleaning coils, resetting controls, etc. unit passed all tests and is working as designed."
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Marble Falls, TX 78654
Cliff
Job Details: 05/17/2021
Arrived on site to diagnose a washer that is not cycling. Found faulty lid lock assembly and replaced it. All is working properly at this time and unit wasn't installed at time of service.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Canyon Lake, TX 78130
Noah D
Job Details: 05/17/2021
Arrived on site to inspect unit for not cleaning dishes. Upon inspection found the unit was filling and not pumping water up.Office to reschedule ; ordrng 1 W11025157 (pump&motor)
We serviced a
MAYTAG WASHER
Model MVW6230RHW0
Near Austin, TX 78737
Robert
Job Details: 05/17/2021
Arrived on job for complaints of no or low noise from control. Found volume from control only heard on max and even then barely. Will need console to complete ; ordrng 1 W11478524 (PANEL )
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW06
Near Austin, TX 78759
David Z
Job Details: 05/17/2021
"Arrived on site to diagnose refrigerator leaking in freezer. Found fill tube for icemaker was not long enough to seat into the icemaker, spilling over. Need fill tube extension to resolve. Found door handle cracked and also in need of replacement. Customer requested door be reversed to open the opposite way. Reversed doors at customer request. Office to schedule return when Parts arrive. ; ordrng 1 WPW10672333 (Door handle) and 1 WP2174755 (Fill Tube Extension)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Round Rock, TX 78665
Jimmy J.
Job Details: 05/17/2021
"Arrived on site for Tub barely agitates, does not spin. Clothes are dripping wet at the end of the cycle. Placed in diagnostics and F7E5 came on (shifter actuator fault code). Found actuator was not going into cam. Removed actuator and installed new actuator. Placed in manual diagnostics and lid latch was locking and unlocking without me manually engaging it. Removed lid latch and installed new lid latch. Ran through auto diagnostics and completed all cycles as designed. No leaks detected. Job completed"
We serviced a
FRIGIDAIRE DISHWASHER
Model LFID2426TF2A
Near Austin, TX 78748
Leonardo
Job Details: 05/17/2021
Arrived on site to test unit for unit leaking. Pulled unit out and ran unit to test for leaks. Unit washing and draining for 20 minutes and no leaks present.
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Gatesville, TX 76528
Jonathan M
Job Details: 05/17/2021
Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced gearcase and tested unit in an auto cycle and in a manual high speed spin. Both TesT ran as designed. Advised the customer to run a cycle with clothes in and to all back if further issues persist. Unit is working as designed. Call complete.
We serviced a
MAYTAG WASHER
Model MVWB835DW0
Near Lago Vista, TX 78645
Justin
Job Details: 05/17/2021
Arrived on site to install previously diagnosed parts. I installed the new housing assembly with the valve and then tested the unit. No more leaks observed at the time of service. The unit is working as designed.Call complete.
We serviced a
AMANA REFRIGERATOR
Model ASI2575GRS01
Near Austin, TX 78745
Luis
Job Details: 05/17/2021
Arrived on site for too much ice,found shut off arm disconnected from icemaker assembly,installed shut off arm tested arm operation good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM02
Near Leander, TX 78641
Kayman
Job Details: 05/17/2021
Arrived onsite for refrigerator not dispensing ice. I had the yoke and motor so I replaced them and tested the unit. The unit still did not dispense and the ice bin felt like it wasnt seating all the way into position I found the control arm slightly bent outward. I bent it back into shape and locked the bin into correct position. The unit is now working as designed and no leaks were detected during time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GZ25FSRXYY2
Near Elgin, TX 78621
Matthew
Job Details: 05/17/2021
Arrived onsite for refrigerator not dispensing water . Upon inspection found water and ice dispenser functioning properly. Could not duplicate the issue. Insured temperature setting was good and UI and pads are good. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5VHEXV006
Near Cedar Park, TX 78613
Kayman
Job Details: 05/17/2021
Arrived onsite for refrigerator with condensation in the RC and door gasket issues. Upon inspection I found the RC door was not closing correctly and as if it was getting caught on something or rubbing causing the top left corner of the gasket to have a gap. I found condensation built up on the damper. The customer had concerns of the condenser coil and compressor due to excessive dust build up on the condenser. I removed the RC door and found the cam bolt had backed its self up out of the hinge about the 2 inches . I screwed the bolt back in and lined the cam up so that the door would close correctly. The door is now closing correctly but there is still a slight gap in the upper left side of the gasket. I inspected the condenser coils and compressor we vacuumed up what we could of the dust but being an older unit there is dust in certain spot and are spots that we cant reach with the vacuums and would need compressed air to shoot the dust out. With no other complaints about cooling issues. I heat formed the gasket so that it seals correctly and asked the customer to leave the RC shut for a few hours and monitor the unit to make sure the condensation doesnt return
We serviced a
WHIRLPOOL RANGE
Model WEG745H0FS0
Near Hutto, TX 78634
David S
Job Details: 05/17/2021
"Arrived on site to diagnose temperatures being off by 40 degrees, customer informed us that the inspector tested the temp with a laser temp reader on the side panel giving an improper reading for actual cavity temperature. We tested the unit with my temperature coupler and found the average temperature to be 10 degrees below set temp. We tested the sensor and found it out of range. We replaced the temperature sensor. We also were informed by the customer that the burners were lighting at different levels and some the low was either too high or low, we adjusted all of the burners and now they are operating as designed. Job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Marble Falls, TX 78654
Jonathan S
Job Details: 05/17/2021
"Arrived on site for ice melting and not dispensing ice. Inspected unit and work area. Measured temperature in freezer at 17?. Performed diagnostics mode and tested sensor and defrost cycle. Gained access to FC evaporator and found heating working. Found thermistor out of range. Tested auger motor while measuring voltage and found only getting 24 volts. Will need to replace main control and evaporator fan motor assembly..; ordrng 1 W11109595 (FC FAN ASSEMBLY ) and 1 WPW10675033 (CONTROL)"
We serviced a
WHIRLPOOL DRYER
Model WED5100HC1
Near Gatesville, TX 76528
Jonathan M
Job Details: 05/17/2021
Arrived on site for a dryer that had display issues. Inspected unit and work area. Confirmed customers complaint and found the dryer control panel having multiple boxes of the same thing indicating the circuitboard had shorted out. Replaced control panel and tested unit. Unit begin working as designed. Call complete.
We serviced a
WHIRLPOOL RANGE
Model WFE515S0EB0
Near Jonestown, TX 78645
Justin
Job Details: 05/17/2021
Arrived on site for a range with the cooktop on light stuck on. I checked the voltage at the wall and found it good. I then gained access to the switches and isolated the front right switch causing the light to stay on. I installed the new switch and the unit began working as designed. I tested the burner and it was also working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Austin, TX 78745
Luis
Job Details: 05/17/2021
"Arrived on site for no cool. Removed compressor cover found oil in base plate,traced oil to leak at manufacture weld joint to the condenser coil. Removed weld joint added coupler and brazed new coupler,installed a uv drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good. ; used 1 W10913906 (Access valve), and 1 Wpw10143759 (Drier uv) from stock"
We serviced a
GE REFRIGERATOR
Model GSL25JFPABS
Near Austin, TX 78733
Brandon
Job Details: 05/17/2021
"Arrived on site for customer complaint of unit not cooling properly, found fan motor getting voltage, but not spinning properly, ordering fan motor and bringing back control. Also found defrost drain line needs to be defrosted. ; ordrng 1 WR60X10074 (Fan motor)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS3
Near Hutto, TX 78634
David S
Job Details: 05/17/2021
"Arrived on site for popping noise continuation, upon arrival customer informed us that the unit is still making a popping noise and would like a replacement unit due to the continuation of the issue. Found that the noise was due to the dampener door opening and closing upon use, checked the wiring harness and found no issues with it,
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM05
Near Andice, TX 78628
Justin
Job Details: 05/17/2021
Arrived on site for a refrigerator with an ice maker not working. Upon arrival the customer stated that the IM fill tube was frozen and she thawed it out and this is the second time. Since then the IM has been workin. The real issue is the fridge wont dispense ice. The unit also has water dripping from the water dispenser. These indicate a weeping valve. I heard the IM harvest while I was checking temps in the FC and found it working as designed. I found temps at 7?F. Upon further inspection I found the harness from the IM not allowing the ice machine to push back all the way to come into contact with the auger. I zip tied the harness up and now it pushes back all of the way. I tested the dispenser and it is now working as designed. I installed a new valve as well due to the dripping and recurring frozen fill tube. I then tested the unit and it is dispensing water as designed. No leaks observed at the time of service. Call complete.
We serviced a
KITCHENAID RANGE
Model KSGB900ESS0
Near Austin, TX 78703
Leonardo
Job Details: 05/17/2021
Arrived on site to test unit for oven not igniting. Test unit and found igniter not making contact with bane burner. Test unit and oven igniting right away job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ
Near Austin, TX 78739
Leonardo
Job Details: 05/17/2021
Arrived on site to test unit for upper rack falling. Test unit and found adjusters broken. Replaced adjusters test unit and unit test good job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Round Rock, TX 78681
David S
Job Details: 05/17/2021
Arrived on site for a complete complete no cool. We came out before and replaced the pantry UI and pantry harness because it was corroded and the harness was split. We tested dc voltage to the compressor and found 3.2 volts dc while running. We found 120 volts to the compressor. We tested the windings reading proper resistance. We did an amp draw during normal operation and found 1.2 amps. We inspected the freezer evaporator and found. No frost pattern forming. I am ordering a sealed system. When we puncture the dryer for the repair if there is no pressure in the system we will need to replace the compressor and fresh food evaporator. The office will reschedule.; ordrng 1 W10832994 (Compressor) and 1 WPW10143759 (Uv dryer) and 1 W11116006 (Evaporator) and 1 W10913906 (Access valve) and 1 Sealedsystem (Sealed system) and 1 3hours (3 hours)
We serviced a
WHIRLPOOL DRYER
Model WTW7340XW2
Near Austin, TX 78749
Kevin
Job Details: 05/17/2021
"Arrived on site and inspected washer and found error code F51, Bearing and possibly RPS sensor will need to be replaced. Attempted to disassemble washer and found inner hub will not separate from shaft..; ordrng 1 W10820039 (Hub)"
We serviced a
SAMSUNG DRYER
Model DV45H7000EW/A2
Near Round Rock, TX 78665
Wesley
Job Details: 05/17/2021
"Arrived onsite and found unit had good voltage. Laundry room lighting is failed. Replaced lightbulb but something is wrong with the lighting circuit. Advised customer heating assembly would be needed and would be put on order. If lighting is fixed by return we can work in laundry room, otherwise we will need to move dryer to new location to repair.
We serviced a
AMANA RANGE
Model AER6303MFB2
Near Austin, TX 78724
Matthew
Job Details: 05/17/2021
"Arrived onsite for range cooktop and oven not functioning. Upon inspection found unit missing L1. Recorded L1 at 22vac, L2 at 123vac, across L1/L2 at 72vac. Customer will need an electrician to inspect supply voltage."
We serviced a
KITCHENAID OVEN
Model KOST100ESS03
Near Austin, TX 78704
Leonardo
Job Details: 05/17/2021
Arrived on site to test unit for lights not working. Found sockets not getting any voltage from board. Also found AM board not responding. Will need to replace board and console. Pa ; ordrng 1 W11087446 (Console)
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW0
Near Cedar Park, TX 78613
Kayman
Job Details: 05/17/2021
"Arrived onsite for washer not agitating or spinning out clothes all the way. Upon inspection of the fault codes I found F7E6 stored in the system. I ran auto diagnostics and found the whole basket turning when in agitation. I stopped the test and switched over to manual. In high spin I found the unit making a loud low rumbling noise consistent with a failed gear case. I lifted the unit and found the pulley shield had oil sprayed around the inside. I tested the shifter and found it was not moving into position. No leaks detected during time of service. Job complete."
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Cedar Creek, TX 78612
Jacob
Job Details: 05/17/2021
Arrived onsite onsite for unit not spinning. Looked under the unit. Saw that it had the incorrect actuator from the factory. Replaced actuator. Tested unit. Unit tested good. No leaks at this time. Job complete
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Austin, TX 78749
Kevin
Job Details: 05/17/2021
"Arrived on site and inspected washer and found Gearcase has failed, a new one will be needed to correct issue.; ordrng 1 W11423759 (Gearcase) and 1 W10915700 (Stator) and 1 W10754448 (Clutch) and 1 W10734521 (Slider) and 1 W10915701 (Rotor) and 1 W10902814 (Washplate) and 1 W11183985 (Spanned nut)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Round Rock, TX 78681
David S
Job Details: 05/17/2021
We arrived on site to install previous diagnosed part. Customer told us about rusting that is happening on the top of the inner panel. We inspected the inner panel and found rust spots. We tried to clean the rust off and it would not come off, it has started to pit already. I am ordering the inner panel to complete the repair. We replaced the vent motor. The unit is working as designed. The office will reschedule when we have an eta on the part.; ordrng 1 W11393130 (Inner door panel) and 1 W11545290 (Vent deflector)"
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near Austin, TX 78748
Kevin
Job Details: 05/17/2021
"Arrived on site and found door switch is broken, replaced it and dryer is operating properly. Also found airflow is restricted and vent to exterior of the home will need to be cleaned before dryer is used again.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Pflugerville, TX 78660
David Z
Job Details: 05/17/2021
"Arrive on site with PR to follow up on no cool refrigerator, found equalized pressure at 29 psi, also found compressor failed and overheating. evacuated system replace compressor and non UV dryer verified unit holding vacuum, charge system to 4.5 oz verified cooling in both compartments unit is working as designed. call complete"
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS0
Near Austin, TX 78741
Leonardo
Job Details: 05/17/2021
Arrived on site to replace burner element. Replaced element test unit and unit test good job complete.
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Austin, TX 78748
Kevin
Job Details: 05/17/2021
"Arrived on site and inspected washer and found saved error codes for Motor fault, motor unable to reach target rpm, unbalanced load. Found loose harness at connection to control board and after resetting it washer is operating normally. Washer is off-balance and used feet to correct this. Discussed correct loading and detergent usage with customer, job complete"
We serviced a
KITCHENAID RANGE
Model KGCC506RBL07
Near Austin, TX 78732
Brandon
Job Details: 05/17/2021
"Arrived on site for customer complaint of of FL burner not lighting properly, found unit tested good at time of service, gave customer tips on how to light more efficiently, instructed customer how to clean cooktop, all functioning properly at time of service."
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE104HPS0
Near Austin, TX 78727
David Z
Job Details: 05/17/2021
Arrived on site for DW not draining. Entered into diagnostic mode and received drainage error code. After checking the filter I gained access to the bottom of the machine and found that the drain pump had seized. Replaced drain pump and tested machine. Unit is now working as intended
We serviced a
FRIGIDAIRE DISHWASHER
Model FFCD2413US1A
Near Georgetown, TX 78628
Lou
Job Details: 05/17/2021
"Arrived on site to inspect dishwasher pods not dissolving. Upon further inspection, I placed the unit in diagnostics and tested. When the motor was to come on it failed. I removed and replaced the motor assembly and retested and unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Dripping Springs, TX 78620
Brandon
Job Details: 05/17/2021
"Arrived on site for customer complaint of Audi console not responding, I found failed console, I replaced console, unit tested good."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Killeen, TX 76549
Al
Job Details: 05/17/2021
Arrived back on site to install previously ordered part.Removed and replaced the main control and discovered the NEW control was missing the P4 connection part.
We serviced a
FRIGIDAIRE DISHWASHER
Model FFBD1821MS0A
Near Austin, TX 78703
Leonardo
Job Details: 05/17/2021
Arrived on site to test unit for unit leaking. Test unit and found unit leaking from bottom of inner door.
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Kyle, TX 78640
Kevin
Job Details: 05/17/2021
"Arrived on site and found timer is not progressing, replaced it and dryer is now operating properly, job complete"
We serviced a
ROPER WASHER
Model RTW4516FW2
Near Paige, TX 78659
Matthew
Job Details: 05/17/2021
"Arrived onsite for washer not getting adequate water. Upon inspection found failed inlet valve. Replaced valve, tested unit and unit is functioning properly. No leaks present at this time. Job complete"
We serviced a
GE REFRIGERATOR
Model GSHS6NGBBHSS
Near Austin, TX 78737
Robert
Job Details: 05/17/2021
Arrived on job for complaints of no or low pressure. Found the filter used is GE substitute if I install bypass the water flow is normal.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Manor, TX 78653
Matthew
Job Details: 05/17/2021
"Arrived onsite for washer not completing a cycle. Upon inspection found stored error code F7E6 motor fault. Ran auto test and unit would not agitate. Inspected underneath unit and found actuator arm jumped cam loop. Per service pointer W11531483 will need to replace actuator. Ordering actuator, office to reschedule.; ordrng 1 W10913953 (actuator)"
We serviced a
KITCHENAID OVEN
Model KOCE500ESS11
Near Leander, TX 78645
Justin
Job Details: 05/17/2021
Arrived on site to install previously diagnosed parts. I installed the new outer door and nameplate. I then confirmed with the customer it looked aligned and damage free. The customer confirmed it looked good. Call complete.
We serviced a
KITCHENAID ICE MACHINE
Model KUIC15PLXS1
Near Austin, TX 78703
Luis
Job Details: 05/17/2021
"Arrived on site for no ice. Ran diagnostics,removed cover found broken grid cutter wire,unit passed fill,recirculating and drainage,ice forming on evaporator plate. Diagnosed unit will only need a new grid cutter,replaced grid cutter assembly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Manor, TX 78653
Matthew
Job Details: 05/17/2021
Arrived onsite for refrigerator water dispensing and handle issues. Upon arrival found unit dispensing water properly. Notified customer that unit does not have continuous supply of cold water. Once the reservoir is cleared the incoming water will be at room temp unit given time to cool. Also both boor handles were loose. Tightened and tested. Unit is functioning properly. Job complete
We serviced a
WHIRLPOOL OVEN
Model MGT8800FZ00
Near Buda, TX 78610
Leonardo
Job Details: 05/17/2021
Arrived on site to test unit for gas leak. Found gas coming from valve. Replaced valve test unit and unit test good job complete. No leaks present at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAB02
Near Georgetown, TX 78633
Lou
Job Details: 05/17/2021
"Arrived on site to install previously diagnosed and ordered parts. Due to the unit not cooling, I removed and replaced the compressor and installed an access valve onto the compressor and UV drier and vacuumed the system. The repair held pressure and I installed 5.5oz of R134a refrigerant and monitored pressures. Unit held pressures and I inspected the evaporator and found all coils beginning to frost as designed. Advised customer to allow the unit to cool for approximately 24 hours before its completely cool and appropriately 48 for ice to make. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Austin, TX 78748
Leonardo
Job Details: 05/17/2021
Arrived on site to test unit for unit not drying. Test unit and found element working correctly but dispenser not dispense yet dry. Replaced dispenser test unit and unit test good job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Buda, TX 78610
Robert
Job Details: 05/17/2021
Arrived on job for complaints of not starting. Found the latch not working properly. Replaced lath house and tested. No leaks detected at time of service
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF993FIFM00
Near Round Rock, TX 78681
David S
Job Details: 05/17/2021
"Arrived on site to install customer provided fill tube heater. We gained access to the fill tube heater and replaced it with new. When we removed the fill tube we found the insulation deteriorating in the cabinet. We used silicone to seal the fill tube from both the fresh food section and the freezer section. We reassembled the unit, and found it working as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM5
Near Leander, TX 78641
Justin
Job Details: 05/17/2021
Arrived on site to install previously diagnosed parts. I installed the new sump and motor and then tested the unit. I observed the bottom of the unit with the toe plate off for any leaks. No leaks observed at the end of service. The unit is also now running as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHV00
Near Austin, TX 78733
Brandon
Job Details: 05/17/2021
"Arrived on site to replace freezer door, after replacing, unit tested good."
We serviced a
WHIRLPOOL FREEZER
Model WRX988SIBM00
Near Austin, TX 78732
Brandon
Job Details: 05/17/2021
"Arrived on site for customer complaint of unit leaking water and freezer frozen over, found air leak coming from defrost drain line, and drain line clogged. I removed drain line, cleared clog, and silicone to seal drain line, unit tested good. Instructed customer to clean out all moisture before turning unit back on since unit was not fully defrosted yet."
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Kyle, TX 78640
Kevin
Job Details: 05/17/2021
"Arrived on site and homeowner says there is not enough water during wash cycle. inspected washer and found no saved error codes, Ran all functions in Manual Diagnostics and everything checks good. Ran a calibration cycle and completed properly. discussed water usage and loss expectations with homeowner. Discussed correct amount of detergent to be used on each cycle. Washer is operating as intended
We serviced a
MAYTAG WASHER
Model MVWB855DC1
Near Dripping Springs, TX 78620
Brandon
Job Details: 05/17/2021
"Arrived on site for customer complaint of unit not powering on, found power to unit tested good, found power from main control to UI console tested good, found failed UI console. Ordering UI console, and bringing back other parts just in case further repairs are needed.1; ordrng 1 Cnote (Office to reschedule)"
We serviced a
MAYTAG WASHER
Model MVWB725BW0
Near Austin, TX 78703
Jacob
Job Details: 05/17/2021
Arrived onsite for unit giving an LF error code. Tested unit. Found that the hot water from wall was not turned on. Turned on hot water. Tested unit through diagnostics once again. Unit passed with no issues. No leaks at this time.
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HS4
Near Lago Vista, TX 78645
Justin
Job Details: 05/17/2021
Arrived on site for a microwave with a door that would not close. Upon further inspection I found the interlocks in the closed position while the door was open. I gained access to the interlocks and moved them back to the open position. I then opened and closed the door roughly 50 times to verify it would not happen again. The unit is now working as designed. I advised the customer this was most likely due to slamming the door and advised him on the best way to close it.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GC3SHAXVS00
Near Buda, TX 78610
Jacob
Job Details: 05/17/2021
Arrived onsite for unit have ice frozen the bin and the cap for the filter release is broken. Upon further inspection for the ice bin. Found that the shaft was not making contact with the motor to turn the auger. Looked at the filter cap release and found that the cap is broken and can no longer grip the filter to pull it out. ; ordrng 1 WP2188917 (shaft) and 1 WP2260518B (cap-filter)
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS5
Near Austin, TX 78703
Jacob
Job Details: 05/17/2021
Arrived onsite for unit not washing dishes. Tested unit. Motor would not kick in to spin and wash. Replaced sump and motor. Tested unit. Unit tested good. No leaks at this time. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM03
Near Pflugerville, TX 78660
Wesley
Job Details: 05/17/2021
"Arrived onsite and found unit is operating as designed at the moment, however occasionally the unit will stop cooling and the ice and water functions do not work, and then it will correct itself. Ordering the main control to repair. ; ordrng 1 W11196400 (Orion board)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Jarrell, TX 76537
Tyler
Job Details: 05/17/2021
"Arrived on site for washer not advancing past wash cycle. Upon arrival entered diagnostics and found F8E1 error code (long/no fill). Upon further testing found cold side inlet valve not allowing water into machine. Replaced water inlet valve. Reassembled and tested unit. Unit working as designed. No leaks before, during, or after repairs. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model GD5RVAXVB00
Near Pflugerville, TX 78660
Wesley
Job Details: 05/17/2021
Arrived onsite and cleared ice that had formed in fill cup. Unit is now operating as designed. Issue first occurred when another company had come and cleared the lines
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM05
Near Georgetown, TX 78626
Jimmy J.
Job Details: 05/17/2021
Arrived on site for Food Freezing in Refrigeration Section - Side by Side Refrigerator. Placed in diagnostics and fridge is running as designed. Customer had items on the shelves hanging over the rear section of each shelf blocking the air circulation causing items on the top shelf to get too cold and freeze. Removed items from hanging over shelves to allow proper air circulation. Checked return port to ensure it wasnt blocked. Return port looked good. Adjusted dampener to cold instead of coldest setting to prevent items on top shelf from freezing. Explained keeping items away from the vents on the top shelf will help and prevent items from freezing. Job completed.
We serviced a
WHIRLPOOL DRYER
Model WED7000DW2
Near Georgetown, TX 78626
Jimmy J.
Job Details: 05/17/2021
Arrived on site for Clicking Noise - Gas Dryer. Placed in diagnostics and no error codes came on. Voltage is good and dryer is heating as designed. Placed thermocouple to get temps. Dryer heats to 205 and cools to 120 then gas valve turns on to begin heat cycle and cool down as designed. Had customer confirm the noise was not the gas valve clicking to light flame. Customer stated the noise was the basket spinning and making the noise thats considered normal after she identified it for me. Noise is basket spinning and all sounds are normal. No repair needed. Job completed.
We serviced a
WHIRLPOOL DRYER
Model WED7500GC0
Near Austin, TX 78728
David Z
Job Details: 05/17/2021
"Arrived on site to No Heat dryer at Unit 135. After putting the machine into diagnostic mode I received an F4E4 error code. L2 voltage After checking the voltage at the terminal block I found there was 120v through L1 and L2. Then gained access to the bottom panel of the unit, there was a large amount of lint in the bottom of the dryer indicating a venting issue. Found thermal fuse and safety devices good, but found element open. Element likely failed due to excessive lint and lack of airflow. Replaced element and tested, found unit working as designed. Vacuumed lint from unit. Advised customer that lint screen needs to be emptied every load, and regular vent cleanings. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 05/17/2021
"Arrived on site for refrigerator leaking water and doors not aligned. Inspected unit and work. Tested dispenser operation and found ice intermittently getting on ice door. Found water dispenser operation working as designed. Inspected ice door and found door sealing and no gaps between chute. Found unit unleveled. Adjusted unit to align doors. Spoke with customer on user care guide and dispenser operation. All tested good, no water leaks detected during service."
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD602ESS
Near Georgetown, TX 78626
Jimmy J.
Job Details: 05/17/2021
Arrived on site for Water Filter Stuck - Can't Remove - Built-In Refrigerator. Found end cap missing from current filter. Was able to remove filter but once new filter was installed the filter head began to leak. Removed filter head and installed new filter head. Installed customers filter and no leaks detected. Recommended customer purchase every drop filters due to off brand filter gaskets tearing. Left new end cap for customer to use on all new filters going forward. No leaks detected. Purged new filter. Job completed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Cedar Park, TX 78613
Kayman
Job Details: 05/17/2021
Arrived onsite to install previously diagnosed parts. I installed the drain pan and added shims. I installed the pantry UI harness. I reassembled the unit and found that the pantry UI was not needed. I tested the unit and it is working as designed. I advised the Customer to monitor the unit to make sure it reaches optimal temps in a day or 2. Job complete.
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2290REM02
Near Austin, TX 78704
Luis
Job Details: 05/17/2021
"Arrived on site for no water or ice. Diagnosed power harness not fully seated to water valve causing to power to energize water valve solenoid,installed harness correctly to valve tested water dispenser passed ran icemaker through a cycle water filled icemaker"
We serviced a
MAYTAG WASHER
Model MVWB765FW2
Near Temple, TX 76502
Tyler
Job Details: 05/17/2021
"Arrived on site for washer giving LF error. Upon arrival found errors codes F3e2, f2e1, f0e4 in diagnostics. After further testing I found the cold side water valve wasnt allowing water in. After installing new inlet valve I was able to reassemble and test unit and found unit is fully functioning as designed. Call complete"
We serviced a
KITCHENAID RANGE
Model KSGB900ESS1
Near Austin, TX 78731
David Z
Job Details: 05/17/2021
Arrived on site to follow up on stuck key error F2E1. Replaced control and ribbon cable and tested function. Found aperture resolved. Also replaced due to previously replaced console arriving dented. Unit is now working as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS1
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 05/17/2021
"Arrived on site for dishwasher starting and stopping and not draining. Inspected unit and work area. Found no power to unit. Found circuit tied into light switch. Powered unit on and performed diagnostics mode, found error code F6-E4 float switch. Monitored test cycle operation and found not draining. Found knockout punch has not been removed from garbage disposal. Removed punch and continued with test cycle. Found element drawing 7. Amps. All tested good, no water leaks detected."
We serviced a
WHIRLPOOL VENTHOOD
Model UXT5530AAS3
Near Leander, TX 78641
Kayman
Job Details: 05/17/2021
"Arrived onsite for vent hood making weird noise in high speed. I confirmed the complaint. I replaced the motor but the noise remained. I found the units installation to be the issue. The left side is sagging due to the mounting screws stripping in the wood and the noise is coming from the up in the vent, it sounds to me like the air hitting a piece of tape the wrong way. If I lift up and push up on the unit the noise goes away. I advised the customer to have the builder correct the installation."
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Round Rock, TX 78665
Wesley
Job Details: 05/17/2021
"Arrived onsite and found unit operating with failed module, replaced spark module. All checks good. Unit is now operating as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5FHAXVB00
Near Austin, TX 78739
Robert
Job Details: 05/17/2021
Arrived on job for complaints of not cooling. Found the refrigerator warm and the thermostat not responding. Replaced thermostat and test.
We serviced a
MAYTAG WASHER
Model LAT9406AAM
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 05/17/2021
Arrived on site to replace previously ordered parts for washer. Replaced lid switch and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model MRT311FFFH00
Near Lago Vista, TX 78645
Justin
Job Details: 05/17/2021
"Arrived on site for a refrigerator creating ice sickles around freezer door. I checked the temps and found the RC at 40?F and the FC at 2?F. Upon further inspection I found a small air leak on the top left corner of the door. I used my heat gun to reshape the gasket and silicone adhesive to repair the tear. I advised the customer of the silicone and he said it was okay, for the new gasket I was going to install was damaged. I advised the customer to keep the door closed for several hours to let the gasket shape. Unit is working as designed. Call complete."
We serviced a
WHIRLPOOL RANGE
Model WFE525C0BB0
Near Georgetown, TX 78633
Lou
Job Details: 05/17/2021
"Arrived on site to inspect range cooktop temps. Upon further inspection, the customer advised that when using the right 2 burners on high then turn them down, the burners stayed on and never turned off/down. I tested all burners and found them operating as designed. Customer advised that it charred their food/pot. I retested the front right burner and tested for approximately 5-10 mins on high then turned it down and it turned off, but once the sensor read the temp, the element came back on. I advised the customer that the unit is operating as designed and no repairs are needed at this time. I recommended that when using the burner on high and they wanted to turn it down to a simmer, to switch the pot/pan to another burner until the hot burner could cool enough to a simmer heat.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Marble Falls, TX 78654
Cliff
Job Details: 05/17/2021
"Arrived on site to diagnose a refrigerator that is not producing ice. Fill line frozen again. Contacted tech line and spoke with Anthony. He advised all parts check good, and to raise freezer temp. Set freezer to 3 and insulated filltube heater to insure proper heat transfer. All checks good and no leaks were found at time of service. File# 7730772520"
We serviced a
GE DISHWASHER
Model GDT605PSM0SS
Near Dripping Springs, TX 78620
Brandon
Job Details: 05/17/2021
"Arrived on site to replace cover, after replacing cover, unit tested good."
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB0
Near Pflugerville, TX 78660
Wesley
Job Details: 05/17/2021
Arrived onsite and repaired unit by replacing failed burner. All checks good. Unit is now operating as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHB01
Near Austin, TX 78753
Jacob
Job Details: 05/17/2021
Arrived onsite for unit having broken wheels. at the unit and noticed the right wheel was broken replaced wheel. Still needed to replace left wheel assembly as well. Office to reschedule
We serviced a
WHIRLPOOL COOKTOP
Model WFE320M0ES2
Near Austin, TX 78745
Leonardo
Job Details: 05/17/2021
Arrived on site to test unit for f9 error code. Found bad control board replaced board test unit and unit test good job complete.
We serviced a
GE RANGE
Model JB650ST2SS
Near Harker Heights, TX 76548
Tyler
Job Details: 05/17/2021
Arrived on site for range needing previously diagnosed main control as well as broil element. After installing both needed parts I was able to reinstall both new parts and found unit now fully functioning as designed call complete.
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Cedar Park, TX 78613
Kayman
Job Details: 05/17/2021
Arrived onsite for washer not responding. As per prior diagnosis I installed the UI and ran diagnostics. I found multiple stored error codes. One in particular was for lid latch failure. I found the bottom left hinge of the of the lid was cracked and would sit down out of position. This caused the latch to fail. I tried pushing down on the lid to try and get it to latch but it would not respond. The console would flash F5 and turn its self off. I am ordering the lid(W11259006) latch(W10810403) requesting AUTHO for repair for additional parts. Office to R/S; O-emld tckt
We serviced a
WHIRLPOOL DRYER
Model WED49STBW1
Near Leander, TX 78641
Justin
Job Details: 05/17/2021
Arrived on site for a dryer making a loud thumping noise. I ran the unit and it sounded as if the tub was rocking back and forth. I gained access to the tub and found it not sitting on the wheels properly. I took the tub out and adjusted it. I then ran the unit again and the sound was no longer present. Unit is working as designed. Call complete.
We serviced a
MAYTAG REFRIGERATOR
Model MFT2976AEB00
Near Robinson, TX 76706
Jonathan M
Job Details: 05/17/2021
"Arrived on site for refrigerator that?s hardly making ice and lost temperature in the freezer section. Inspected unit and work area. The customer advised that the day after they called in about the refrigerator, the unit self corrected and has been running and holding temperature properly. He did advise that the unit is leaking from the icemaker area and running down the front of the door. Check the freezer in the freezer was at proper temperature. Found no evidence of any defrost issue of any kind. Ran the unit through a harvest test and found the icemaker heater seemingly not working as the motor was having to bust the ice out of the mold. Found a gasket issue on both sides of the ice door due to ice buildup.Per the service pointer on Frost and dripping at the facia, ordering the facia heater, icemaker, and ice door for repair. Due to the customers complaint of an issue with cooling for that one day, also ordering UI and will return with control. Office will need to contact the customer about a return date due to multiple parts coming from different regions.; ordrng 1 W10549591 (door-ice) and 1 W10878995 (cntrl- UI) and 1 WPW10553630 (escutcheon) and 1 WPW10764668 (ice maker)"
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Georgetown, TX 78626
Jimmy J.
Job Details: 05/17/2021
"Arrived on site for I've noticed that the clothes do not move position during the wash cycle. The drum fills and not agitating--the drum will fill but the clothes just sit there --clicking noises the clothes just sit there in water until the rinse cycle begins. A couple of times, the clothes were wet at the end of the cycle and I had to use the spin cycle to remove the water. There are loud clicking noises as well. Placed in diagnostics and Motor fault came up. Removed dust cover and found actuator not inside cam mount. Removed actuator and installed new actuator. Cleared error codes and ran manual diagnostics to high speed spin then heavy agitation. Washer spun and agitated as designed. Placed in auto diagnostics and washer completed all cycles without issue. No leaks detected. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ00
Near New Braunfels, TX 78130
Noah D
Job Details: 05/17/2021
"Arrived on site to inspect unit for not making ice correctly, upon inspection found the tray was cracked and causing leaking. Replaced icemaker and tested unit for operation. Complete"
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFH00
Near Cedar Park, TX 78613
Kayman
Job Details: 05/17/2021
Arrived onsite to install data temperature log