Service History 394

Near Temple, TX 76502
Tyler
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Arrived on site for fridge not allowing door to close properly.found that unit had a dampener motor that was icing up and getting stuck shut. Unit also had a dried up mule an bar. The grease was no longer there allowing for the door to glide shut smoothly. Found temps in fridge were at 39.6. Office to reschedule once dampener motor is available.; ordrng 1 UNKNOWN (MULEAN BAR GREASE) and 1 WPW10594330 (DAMPENER control)
Near Georgetown, TX 78626
Al
Job Details: 09/17/2020
MICROWAVE WHIRLPOOL WOC54EC0AB00 Arrived on site and inspected wall oven microwave not working.Confirmed the complaint and accessed the panel and reset the breaker.Went back inside and unit powered on and passed the 2 minute water cup test.
Near Austin, TX 78744
Jacob
Job Details: 09/17/2020
WASHER MAYTAG MVWB765FW3 "Arrived onsite for unit not putting in enough water for the detergent to to come out of the clothes. Put unit in diagnostics. Found F2E1 UI stuck button error, erased error code. Put unit in diagnostics once again. Error code did not come back. But customer says that dispenser drawer will sometimes spill out detergent. Ordered part. Rescheduled with customer.; ordrng 1 W10919352 (drawer)"
Near Pflugerville, TX 78660
David S
Job Details: 09/17/2020
DISHWASHER WHIRLPOOL MDB9959SKZ0 Arrived on site for dishwasher leaking from the drain pump. The customer showed me a video of where the dishwasher was leaking. I removed the drain pump and inspected the seal. I found the drain pump now seated all the way. I reinstalled the drain pump. And tested the unit multiple times. I placed a piece of card board under the drain pump to test for any leaks. The unit is no longer leaking. Job complete.
Near Austin, TX 78746
Scott
Job Details: 09/17/2020
REFRIGERATOR KITCHENAID KRFC704FPS01 "Arrived on site for both compartment are room temp . Compressor not running . Ran test 40,39,38 before and after replacing Orion/ inverter . Ordering sealed system . Call to set return ; ordrng 1 SERVICEPORT and 1 UVDRIER and 1 W11393142 (COMPRESSOR ) and 1 WEIGHT3HRS"
Near Austin, TX 78745
Jacob
Job Details: 09/17/2020
REFRIGERATOR KITCHENAID KRMF706ESS00 "Arrived onsite for right side door seal tearing. Looked at gasket and noticed seal is tearing, cannot replace seal by itself, need to order new right hand door. Customer also said about the light in the shelves not staying lite consistently orders 2 shelves. Need authorization before returning. Office to reschedule ; ordrng 1 W10815687 (dor-fip ss) and 2 W11245713 (shelf-glas)s"
Near Round Rock, TX 78665
Cliff
Job Details: 09/17/2020
DISHWASHER AMANA ADB1500ADB3 "Arrived on site to replace previously ordered parts for dishwasher. Replaced rack wheels, pump, stop, and valve. Tested unit and found all is functioning properly at this time. No leaks were found after services were performed."
Near Andice, TX 78628
Lou
Job Details: 09/17/2020
RANGE WHIRLPOOL WFG320M0BS3 "Arrived on site to inspect range oven temps. Upon further inspection, using my multimeter, I placed my thermal lead in the middle of the center rack and tested temps on Bake at 350 degrees. My temp readings were 400, 310, 390, 311, 381 for an average temp of 358 degrees. Tested the cooktop and all burners are operating as designed. I advised the customer of my findings and no repairs needed. No gas leaks detected during service, job completed."
Near Bee Cave, TX 78738
Robert
Job Details: 09/17/2020
REFRIGERATOR KITCHENAID KRSC703HBS00 Arrived on job to determine why refrigerator not defrost. Fou the thermistor not connected to evaporator. Attached thermistor to evaporator and test all fans. No leaks detected at time of service.
Near Leander, TX 78641
Lou
Job Details: 09/17/2020
WASHER KENMORE 110.2913241 "Arrived on site to inspect washer leaking water. Upon further inspection, the customer had the unit pulled out and advised that the unit is leaking from the control area. I removed the console and placed the unit in diagnostics and tested the water valve. I found that the valve is leaking on the bottom at the harness connection. Unit was left unplugged and the water source turned off. ; ordrng 1 W11165546 (valve)"
Near Leander, TX 78641
James
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRF993FIFM00 Arrived on site and installed new compressor kit and condenser. Found leak in old condenser. Vacuumed system to clear and test for leaks. Unit held vacuum. Charged with 4.75oz 134a. Tested for proper operation and found unit working properly. Job complete
Near Austin, TX 78746
Luis
Job Details: 09/17/2020
ICE MACHINE KITCHENAID KUIX505ESS1 "Arrived on site for no ice. Ran diagnostic no power to water valve during fill test diagnosed a defective pump,installed a new pump,ran diagnostics good voltage to valve however solenoid in valve not energizing,installed updated valve. Ran diagnostics all test passed.
Near Driftwood, TX 78619
Robert
Job Details: 09/17/2020
REFRIGERATOR GE GTS18GBEMRWW "Arrived on job for complaints of frost in freezer. Found the freezer door not sealed.
Near Lakeway, TX 78734
Robert
Job Details: 09/17/2020
MICROWAVE GE peb7227dl1ww Arrived on job for complaints of no power. Unplugged unit and test outlet. Outlet good plug back in and plugged back in and it stated working.
Near Georgetown, TX 78633
Al
Job Details: 09/17/2020
DRYER MAYTAG MED7230HC0 Arrived on site and inspected dryer F3E2 error code.Confirmed the complaint and removed and replaced the defective electrodes.Unit now operating properly.Job complete
Near Austin, TX 78733
Scott
Job Details: 09/17/2020
COMPACTOR WHIRLPOOL GX900QPPS6 Arrived on site for compact not working . Found start switch had failed and overlay damaged . Ordering switch and overlay . Please call to set return .; ordrng 1 W11050447 (insert) and 1 WP9871824 (switch-off)
Near Georgetown, TX 78628
Jonathan
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRF736SDAM14 "Arrived on site for refrigerator not making ice. Inspected unit and work area. Found a few cubs in ice container. Checked ice maker mold and found cubes in mold. Performed diagnostics mode and checked ice maker fault codes. Found fault code E5 failed ice maker thermistor. Cycled ice maker and found cubes size smaller than normal. Cycled fill cycle and found fill tube frozen again. Checked RC temperature and found at 37°. Inspected fill tube heater placement. Tested fill tube resistance and found within range. Tested voltage to heater and found correct. Insulated fill tube water line to ice maker and sealed around ice maker housing. Cycled ice maker. All tested good, no water leaks detected.
Near Austin, TX 78748
Leonardo
Job Details: 09/17/2020
OVEN KITCHENAID KOSE500ESS00 "Arrived on site to test unit for unit giving error code F6E1, found unit over temp, bad sensor, replaced sensor, unit working correctly, job complete."
Near Pflugerville, TX 78660
David S
Job Details: 09/17/2020
OVEN WHIRLPOOL WOD51EC0HS02 Arrived on site for oven doors not staying open. I inspected the unit and work area. I found the unit not installed properly. I found the unit leaning back slightly due to missing the shelf that it’s supposed to be sitting on. Right now it is resting on the cabinet trim piece angled backwards. There needs to be a shelf installed that is level and flush with the cabinet trim piece. I spoke to the home builder and showed him what I found. Job complete.
Near Round Rock, TX 78681
Tommy
Job Details: 09/17/2020
DRYER WHIRLPOOL WED5100HW1 "Arrived onsite for dryer not spinning. Upon arrival checked voltage voltage tested good found belt damaged however, picked belt up from office. Returned and replaced belt. Tested unit all tested good Job completed."
Near Lago Vista, TX 78645
James
Job Details: 09/17/2020
RANGE WHIRLPOOL WFC310S0EW3 Arrived on site and tested operation. Found bake cycle not heating. Tested voltage to unit and found to be good. Tested elements and found to be good. Tested voltage to elements while bake cycle selected and found only one leg of power being sent to elements. Installed new control and tested. Unit now baking properly.. Also found left front burner getting too hot for selected temp and burners not heating evenly. Ordering cooktop again and burner kit. Also ordering left front infinite switch due to switch not cutting power to burner properly. ; ordrng 1 8195532 (cooktop WHITE) and 1 W11371990 (BURNER KIT) and 1 WP3149400 (switch-inf LF )
Near Buda, TX 78610
Leonardo
Job Details: 09/17/2020
RANGE WHIRLPOOL WFG550S0HZ1 "Arrived on site to test unit for unit not heating correctly, test unit found bake electrode warped causing unit to not reignite after reaching desired temperature , replaced bake electrode, test unit, unit heats to desired temperature and reignites correctly to maintain temperature, job complete."
Near Jarrell, TX 76537
Tyler
Job Details: 09/17/2020
WASHER WHIRLPOOL WTW7500GC2 Arrived on site for washer showing a number eight on the consul upon arrival I found that the unit was functioning as it was supposed to and was turning on and cycling through each setting I went ahead and ran a diagnostic test and found that there was a F2 E1 error code indicating that you I had a stuck button which can lead to the ui not properly registering the input and causing random digits to flash. We will need to order and return with a new UI panel in order to fix issue office to reschedule due to part being out of stock; ordrng 1 W11130341 (console)
Near Lakeway, TX 78734
Robert
Job Details: 09/17/2020
MICROWAVE JENN-AIR JMW2430DP02 Arrived on job for complaints of light not working. Confirmed light not working. Ordered light. ; ordrng 1 W10886919 (lmp-basles)
Near Round Rock, TX 78665
Cliff
Job Details: 09/17/2020
MICROWAVE WHIRLPOOL WMH32519HB3 Arrived on site to diagnose a microwave that is not heating. Tested unit and found capacitor and diode shorted. Replaced both parts and tested unit. Found all is functioning properly at this time.
Near Cedar Creek, TX 78612
Andy
Job Details: 09/17/2020
REFRIGERATOR GE GFE26JMMAFES Arrived on site to install previously diagnosed controls. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near San Marcos, TX 78666
Richard
Job Details: 09/17/2020
WASHER WHIRLPOOL WETLV27HW1 Arrived onsite for the washer lid lock not working properly. Installed new lid lock and washer tested good. No leaks detected. Complete
Near Round Rock, TX 78681
Tommy
Job Details: 09/17/2020
OVEN JENN-AIR JJW2830IL01 Arrived onsite for upper blower error code. Upon arrival found upper blower no operating strongly and error code during diagnostics. Ordering control and upper blower both Ex parts Office to Reschedule.; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W11248652 (UPPER BLOWER) and 1 W11449303 (CONTROL)
Near Liberty Hill, TX 78642
Jonathan
Job Details: 09/17/2020
ICE MACHINE KITCHENAID KUIS15NRTB1 "Arrived on site for ice machine not making ice. Performed diagnostics mode and tested operation. Found water level sensor not reading reservoir when full but valve did stop. Found no operation and sensor work until compressor and condenser fan test. Tested voltage to recirculating pump and found connector to pump had corrosion and not making contact with pump(see SD-pic). Will need to replace complete wire harness to repair. ; ordrng 1 SEENOTE and 1 W10139121 (harness)"
Near Dripping Springs, TX 78620
Robert
Job Details: 09/17/2020
WASHER WHIRLPOOL WFW5620HW0 Arrived on job for issues with shaking. Ran diagnostics and found no codes. Washer unbalance so level unit and test.
Near Austin, TX 78745
Jacob
Job Details: 09/17/2020
DRYER MAYTAG MGDB765FW0 Arrived onsite for speaker to unit not chiming when unit is in use. Tested unit. Speaker was not making noise. Replaced speaker. Tested unit. Unit test good. No issues at this time. Job complete
Near Driftwood, TX 78619
Leonardo
Job Details: 09/17/2020
COOKTOP KITCHENAID KGCU463VSS01 "Arrived on site to test unit for FR burner still trying to ignite after flame already present, test unit found bad ignitor, order new RF orifice holder, also order new RF valve, ; ordrng 1 WPW10364556 (RF ORIFICE HOLDER) and 1 WPW10385582 (RF VALVE )"
Near Kyle, TX 78640
Leonardo
Job Details: 09/17/2020
DISHWASHER WHIRLPOOL WDF330PAHS "Arrived on site to test unit for unit no power, test unit found unit not plugged in completely, plugged in unit test unit, unit working correctly, job complete."
Near Austin, TX 78759
Scott
Job Details: 09/17/2020
WASHER MAYTAG MVWB765FW1 "Arrived on site to replace UI console . Found it needed main control instead. Replaced control ,ran calibration,key pad and diagnostics wash. All checked normal . No water leaks detected at time of service. Job complete."
Near Round Rock, TX 78664
Cliff
Job Details: 09/17/2020
DRYER WHIRLPOOL WED4815EW1 Arrived on site to diagnose a dryer that is not turning on. Tested unit and found bad contacts in wall outlet. Homeowner will need electrician to replace outlet to complete repairs.
Near Georgetown, TX 78633
Lou
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "Arrived on site to inspect refrigerator ice maker icing up/reoccurring issue. Upon further inspection, I found a small sheet of ice built up under the front section of the ice bin in between the ice bin and chute. Also found evidence of water leakage from the ice maker on the fascia and water under the ice bin door near the door shelf under the ice bin. I contacted techline and spoke to Nruce and advised of my findings. Bruce has me test the dual valve at the valve going to the ice maker. I tested and got 2oz of water. Bruce advised that I should get 1.6oz-2oz of water. Bruce recommended replacing the chute, ice bin door, and ice dispenser door and provided file #7728830530. I am ordering the ice bin door, dispenser door assembly, ice chute and ice maker fascia. Office to schedule return service; ordrng 1 CNOTE (LSO PER CUSTOMER REQUEST ) and 1 W10837274 (plate) and 1 W11171728 (door-ice) and 1 WPW10553630 (escutcheon) and 1 WPW10577864 (door-ice)"
Near Austin, TX 78727
David S
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Arrived on site for fridge not cooling in the fresh food section. I inspected the unit and work area. I did a temp check on the freezer and found it at 3 degrees where the customer had it set to. I tested the fans and damper door, they both are working. I gained access to the thermistor and checked resistance, I found the resistance reflecting it was around 30 degrees when it was room temperature. I checked the replacement thermistor 12002355 and found it out of range for room temperature also. I tested thermistors kit w10316760 and found it with in range for room temperature. I installed the working thermistor. I powered the unit on and found the damper door opening on its own to cool and cold are coming from the vent. Unit is operating as designed. Job complete."
Near Blanco, TX 78606
Brandon
Job Details: 09/17/2020
COOKTOP JENN-AIR C202 "Arrived on site to replace broken elements and receptacles, after replacing, unit tested good."
Near Florence, TX 76527
Tyler
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRB322DMBW00 Arrived on site for refrigerator not cooling properly and making a knocking noise upon arrival I put the unit to a diagnostic test and ran test six and was able to verify that the damper motor had once again go bad all right go to the customer I was able to retest the new damper motor and the unit and found that the fresh fruit section was now getting to tip also when I was there and at first arrived on site I had checked the temperatures in the freezer as well I found that they were at 4.2° and holding just fine. Unit is now functioning as designed call complete
Near Austin, TX 78750
Paul
Job Details: 09/17/2020
MICROWAVE WHIRLPOOL KEMC308KSS03 Arrived onsite for a microwave/oven combo that’s giving a door message when the microwave is used. I verified the message. Ms stated another company stated the fuses and switches were good. I checked for voltage at the control from the L1 circuit from the filter board and had 0VAC. I found the bus fuse open and the ceramic fuse broken. I had voltage at the primary interlock switch and the switch was working as designed. I found no signs of a short or what could have cause the fuses to blow. I explained to ms that the issue could have been the ceramic fuse or it could be something else but until the fuses were replaced we could not tell. I replaced the fuses and tested the unit. As soon as the circuit breaker was turned on the main control popped and the panel went dead. I found the fuses still good but the control would need to be replaced.
Near Cedar Park, TX 78613
Kayman
Job Details: 09/17/2020
DISHWASHER MAYTAG MDB4949SHZ0 Arrived onsite for dishwasher door not closing upon inspection I found the hinges were not set on the hinges correctly causing the door to hit against the tub. I corrected the hinges and was able to get the door to clear the tub but it still would not latch. I replaced the latch but the problem remained I noticed the lower rack pressing up against the door when trying to close after investigating I found the tub was dented inward and creased in places causing the mis alignment of the door and making the lower rack be pushed outward . I spoke with rich at techline and he recommended replacing the tub.
Near Smithville, TX 78957
Andy
Job Details: 09/17/2020
MICROWAVE WHIRLPOOL KMBS104ESS03 Arrived on site to install previously diagnosed display control. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Near Austin, TX 78703
Matthew
Job Details: 09/17/2020
WASHER WHIRLPOOL WFW87HEDW0 "Arrived onsite for washer not draining. Ran diagnostics and found F9E1 long drain, F8E3 overflow condition. Checked drain hose, cleaned drain pump and Tested unit in auto cycle- all passed. Conditions were most likely caused by over sudsing. Consulted customer on amount of detergent use. No leaks present at this time. Job complete."
Near Leander, TX 78641
Lou
Job Details: 09/17/2020
MICROWAVE WHIRLPOOL WMH31017HS3 "Arrived on site to inspect microwave turntable not operating. Upon further inspection, I turned the unit on and the turntable failed to turn, but the unit is heating. I tested ohms to the TT motor and got 2.75ohms which is within range. I tested voltage to the TT motor and got 123V. I removed and replaced the motor and retested and unit is operating as designed. I advised the customer of my findings and repairs. Job completed."
Near Round Rock, TX 78665
Cliff
Job Details: 09/17/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived on site to diagnose a dishwasher with an upper rack that will not stay in position. Found right side adjuster broken. Adjuster kit will need to be installed to complete repairs. ; ordrng 1 W10712395 (adjuster)
Near Austin, TX 78750
Paul
Job Details: 09/17/2020
REFRIGERATOR IKEA IX7DDEXGZ000 Arrived onsite for a refrigerator with the lights strobing in the RC. I found half the lights on the RC module strobing with 123VAC to the module. The prescreened module was a different part number. The module needs to be replaced. Ordering W11125428 RC LED module. Office to RS. Part is only at the plant.; ordrng 1 W11125428 (cntrl-elec)
Near Blanco, TX 78606
Brandon
Job Details: 09/17/2020
REFRIGERATOR KITCHENAID KBFS25EWMS8 "Arrived on site for customer complaint of unit having frost in freezer, found duck bill/defrost drain line clogged, I removed clog and instructed customer to defrost unit for 48 hours,
Near Leander, TX 78641
Lou
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived on site to inspect refrigerator freezer ice maker. Upon further inspection, the customer advised that the ice maker in the FC section wasn’t making ice. I got access to the ice maker and found the arm down. I pressed the door switch closed and the IM did not harvest. I removed the motor cover and while doing such, I bumped the arm and found it not mounted correctly. When I remounted it, I found the ice maker was in the off position. Placed the arm down and the ice maker began to harvest and dispensed water into the tray. It appears that something hit the ice maker arm in the off position causing it to come unattached from the IM while in the off position. No water leaks observed during service, job completed."
Near Austin, TX 78753
Matthew
Job Details: 09/17/2020
DRYER WHIRLPOOL WED49STBW1 "Arrived onsite for dryer making loud noise. Tested unit and could not duplicate issue. Pulled panel and lid, no issues found. Heating components are working."
Near Rollingwood, TX 78746
Luis
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRS973CIDM00 "Arrived on site for no ice and not dispensing. Found broken wires at bottom of door hinge diagnosed unit will need a new freezer door. ; ordrng 1 NEEDAUTHO (NEED AUTHO) and 1 LW10744163 ( DOOR FREEZER), states that autho needed"
Near Salado, TX 76571
Tyler
Job Details: 09/17/2020
FREEZER WHIRLPOOL WRV986FDEM01 Arrived on site for refrigerator not cooling properly. Upon arrival I Was able to verify that the two evaporator fans as well as condenser fan and compressor are all functioning as needed in the freezer temp was a -2 and the Fresh food section was at 35 Degrees. I did however find that on the back of the unit near the compressor the low side line was freezing over and I disassembled and found that the freezer was having a defrost issue within the main harness assembly I went ahead and replace the main harness eval possibly in the freezer as well as the front you lie panel control once I did I was able to retest unit verify that everything was functioning as designed and inform customer that it will take a few hours for the unit to stabilize. call complete
Near Pflugerville, TX 78660
David S
Job Details: 09/17/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived on site for dishwasher leaking. I inspected the unit and work area., I gained access to under the dishwasher. I ran a diagnostics cycle and monitored for any leaks. I found none under the dishwasher, but I found water dripping from the door. I opened the door and found the vent full of water. I inspected the spray arms and found debris in the spray arms causing improper spray action. I am ordering the lower and upper arm to complete the repair. ; ordrng 1 WPW10317197 (upper spray arm) and 1 WPW10319027 (spray arm LOWER)"
Near Austin, TX 78729
Tommy
Job Details: 09/17/2020
WASHER WHIRLPOOL WTW8500DC0 Arrived onsite for not responding. Upon arrival found error code F2 E1 and found uI hard to respond. Replaced console test all tested good. Job Completed.
Near Georgetown, TX 78633
Jonathan
Job Details: 09/17/2020
REFRIGERATOR GE PFSS5NFZCSS Arrived on site for refrigerator ice maker filling ice maker bin and not ice maker. Inspected ice maker and found fill cup missing from ice maker. Will need to replace fill cup. ordrng 1 WR29X10092 (cup fill im)
Near Austin, TX 78728
David S
Job Details: 09/17/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived on site for oven not turning off with timer. I inspected the unit and work area. I found the unit not connected to WiFi. I tested the unit and found the oven not turning off when being called for. I gained access to the controls and found the UI not properly connected to the appliance manager. I removed the UI and reseated all the connections properly. I powered the unit on and found the oven operating as designed. I got the customers unit reconnected to WiFi. I spoke to the customer about the ovens operation. Job complete.
Near Austin, TX 78749
Jacob
Job Details: 09/17/2020
REFRIGERATOR MAYTAG MFC2062FEZ03 "Arrived onsite for unit leaking water from the filter head and unit is not cooling. Tested unit. Found that fan in the freezer is not working. Could not test water, water was not hooked up, when attempted to hook up hose, water was still spilling from valve from the wall. Let customer know to get valve from the wall fixed. took pic in quick pic. .; ordrng 1 13062901 (motor-evap) and 1 W11308018 (HEAD WATER FILTER)"
Near Georgetown, TX 78626
Al
Job Details: 09/17/2020
OVEN WHIRLPOOL WFE525S0HB1 Arrived on site and inspected range not heating in oven.Disassembled and checked voltage (240/120/120) also check continuity on both bake and broil elements and both check good.Determined the control is the issue.Control was not available in time for service call and is a psp item.Ordering W11256088 control (black).Office to reschedule the customer due to parts availability; ordrng 1 W11256088 (CONTROL - MAIN - BLACK)
Near Austin, TX 78758
David S
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Arrived on site for fridge water dispenser having low pressure. I inspected the unit and work area. I removed the filter and put in a bypass, I found the water pressure good after the bypass was installed. I inspected all the lines and the inlet valves. I tested the ice maker and the compressor evap fan. Everything tested good.I installed the new filter, and found the water pressure to be good. I ran two gallons through the filter to flush it out. Job complete. No water leaks detected."
Near Round Rock, TX 78681
Tommy
Job Details: 09/17/2020
DISHWASHER AMANA ADB1400AGS1 "Arrived onsite for dishwasher not drying. Upon arrival customer stated there was no heat. Put unit into diagnostics found no error codes, ran through diagnostics test. All tested good heating element working as designed, found rinse aid was low, spoke with customer about using rinse aid and using hight temp and heated dry. Job Completed."
Near Austin, TX 78754
Matthew
Job Details: 09/17/2020
OVEN WHIRLPOOL MGR8775AS1 "Arrived onsite for oven not turning on. Tested unit and found that igniter was sparking but would not sense flame and would shut gas off. New igniter needed. Installed new igniter and unit functioned, but when cover was replaced it would not allow igniter to function. Possible shorting to the burner baffle. Inspected baffle and was significantly bowed. Notified customer that both the baffle and flame diffuser may need to be replaced. Need to order baffle and diffuser. ; ordrng 1 3601P356 (BAFFLE BAKE BURNER ) and 1 W10323077 (baffl-brnr)"
Near Cedar Park, TX 78613
Kayman
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Arrived onsite for refrigerator loosing cool in both sections and making loud noise. Upon inspection and a conversation with the customer I found the unit had returned to normal cooling but they had experienced a power outage briefly in the past couple of weeks. I inspected the FC and found some frost build up on the evaporator cover. I accessed the evaporator and found a small melted block of ice sitting under the evap fan which would cause the loud noise. I steamed and tested the drain pan to make sure there were no obstructions. I successfully put the unit into defrost. also tested the RC and FC thermistors and they both passed. With the drain clear and the evaporator showing a good frost pattern I determined that due to the power outage it must have interrupted the defrost cycle and allowed frost to build up then returned to normal function. Unit is working as designed at this time and no leaks detected during time of service. Job complete.
Near Leander, TX 78641
Lou
Job Details: 09/17/2020
WASHER WHIRLPOOL WTW7040DW0 "Arrived on site to inspect washer tearing clothing. Upon further inspection, the customer provided some towels and other items that were torn and had threads pulled out. Using a microfiber cloth, I rubbed it along the basket to see if there were any burrs in the metal and I found none. I found damage to the washplate where it appears something large was dropped on it or was damaged during repairs from previous service company. Also found a place in the washplate where it had been gouged with a sharp object creating a sharp point. I showed the customer my findings. I removed and replaced the washplate and tested. Unit is operating as designed, job completed."
Near Pflugerville, TX 78660
Andy
Job Details: 09/17/2020
WASHER WHIRLPOOL MVWB835DW4 Arrived on site for washer water dripping into tub. Tested and inspected unit and found failed water valve housing. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Austin, TX 78717
Tommy
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRX735SDBM "Arrived onsite for refrigerator frosting over. Tested unit found unit evap not going into defrost, unit will need thermistors cover and thermistor, as well as control and UI and bimetal. Office to reschedule needs authorization.; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W10316760 (THERMISTOR FC) and 1 WP67003924 (THERMISTOR COVER) and 1 WPW10226427 (CONTROL )"
Near Blanco, TX 78606
Brandon
Job Details: 09/17/2020
WASHER WHIRLPOOL MVWC465HW2 "Arrived on site for customer complaint of unit not washing, found failed cam, I replaced cam, unit tested good."
Near Austin, TX 78746
Scott
Job Details: 09/17/2020
OVEN WHIRLPOOL KODE507ESS04 Arrived on site for dead oven . Found thermal fuse blown . Ordering fuse . Please call to set return .; ordrng 1 W10782120 (fuse-thrml)
Near Georgetown, TX 78628
Kayman
Job Details: 09/17/2020
ICE MACHINE KITCHENAID KUIX535HBS00 "Arrived onsite for ice maker. Customer advised they are getting a replace,ent and no service needed at this time. Job complete."
Near Martindale, TX 78655
Richard
Job Details: 09/17/2020
WASHER WHIRLPOOL WTW4816FW2 Arrived onsite for the washer not working properly. During testing found that the pressure switch was not working properly. Replaced main control and calibrated washer and washer tested good. No leaks detected complete
Near Pflugerville, TX 78660
David S
Job Details: 09/17/2020
RANGE WHIRLPOOL WFG320M0BS3 "Arrived on site to install previous diagnosed parts. I replaced the console, control, insulation, and the burner caps. I found the burner cap for the left rear was not the correct one. I am ordering a new LR burner cap W10183369. I am unable to test the unit, as the correct fitting is not installed at the wall to attach the range gas line. Unit was left unplugged ; ordrng 1 W10183369 (burner cap LR)"
Near Buda, TX 78610
Leonardo
Job Details: 09/17/2020
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site to test unit for unit not washing, test unit found sump and motor not working, advised customer of the sump and motor order delay
Near Cedar Park, TX 78613
James
Job Details: 09/17/2020
MICROWAVE WHIRLPOOL WOC95EC0AS04 Arrived on site and found inner glass pack has shattered. Disassembled door and vacuumed glass from inside door. Reassembled and tested operation. Unit tests good. Job complete
Near Austin, TX 78736
Jacob
Job Details: 09/17/2020
WASHER WHIRLPOOL WFW75HEFW0 Arrived onsite for unit locked and stuck in drain mode. Tested unit. Found that level switch was no good. Replaced level switch. Tested unit. Unit test good. No leaks at this time. Job complete.
Near Georgetown, TX 78628
Jonathan
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRX735SDHB02 "Arrived on site for refrigerator ice bin getting stuck. Inspected unit and work area. Removed ice bin and cycled. Found no over filling from ice maker. Cycled ice maker and monitored, found ice maker working as designed. Found lever on ice bin not functioning. Installed new ice bin. Squared unit by adjusting feet. All tested good, no water leaks detected."
Near Austin, TX 78717
Paul
Job Details: 09/17/2020
OVEN WHIRLPOOL WOC54EC0AS04 Arrived onsite for a microwave/oven to replace the previous diagnosed parts. I replaced the broken door linkage and installed the new door. I tested the unit and all is working as designed.
Near Austin, TX 78759
Scott
Job Details: 09/17/2020
REFRIGERATOR KITCHENAID KRMF606ESS01 Arrived on site for freezer building up frost on left hand site . Found rails sticking periodically. Ordering rails and rtv . AUTHO . No water leaks detected at time of service . Call to set return ; ordrng 1 AUTHO and 1 TUBEOFWHITESILICONE and 1 W10625067 (bracket) and 1 W10625068 (bracket)
Near The Hills, TX 78738
Brandon
Job Details: 09/17/2020
MICROWAVE KITCHENAID KEMS308GBL2 "Arrived on site for customer complaint of unit not heating, found left side door switch no activating, I twisted the door, unit tested good.
Near Austin, TX 78754
Matthew
Job Details: 09/17/2020
WASHER MAYTAG MVWB835DW4 "Arrived onsite for washer not draining. Only stored error code was F2E1 UI stuck button. No water was in the tub. Put unit in auto test 51- all passed. Drain pump is functioning. Called tech line, recommended adjusting drain hose to avoid drain sensor error and to consult with customer on load. SR#7728824017. Job complete."
Near Cedar Park, TX 78613
Kayman
Job Details: 09/17/2020
WASHER MAYTAG MHW6630HW0 Arrived onsite for washer not draining. Upon inspection and a brief conversation with the customer I found that the unit will stop mid cycle on certain loads and stuff comes out sopping wet. I ran a quick diagnostics test and all functions passed I spoke with techline and they recommended replacing the ACU. I replaced the ACU and tested unit. Unit is working as designed at this time and no leaks were detected during time of service. Advised customer to monitor system and let us know if there anymore issues. Job complete. SR#7728827252
Near Lakeway, TX 78738
Brandon
Job Details: 09/17/2020
COOKTOP KITCHENAID KCGC558JSS00 "Arrived on site for customer complaint of knobs not being perfectly centered with off symbol, there is some wiggle with the burner knobs, this is normal, see attached picture. Unit tested good. Working as designed."
Near Pflugerville, TX 78660
Andy
Job Details: 09/17/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site for dishwasher not heating properly. Tested and inspected unit and found all operations are normal. Spoke with customer on use and care and practice for best performance. No water leaks present at time of service.
Near Austin, TX 78747
Jacob
Job Details: 09/17/2020
RANGE WHIRLPOOL WFG505M0BS3 Arrived onsite for gasket to unit ripped. looked at gasket. Gasket was ripped. Replaced gasket. No issues at this time. Job complete
Near Jarrell, TX 76537
Tyler
Job Details: 09/17/2020
RANGE WHIRLPOOL WFE505W0HB2 Arrived on site for range not allowing dual burner to adjust temp setting. Upon arrival I comfirmed front left dual burner would stay on high setting no matter where the dial was set to. I replaced infinite switch and retested burner. Unit not allowing for temp adjustment and full functionality of dual burner. Call complete
Near Austin, TX 78737
Leonardo
Job Details: 09/17/2020
DISHWASHER WHIRLPOOL KDTM404KPS0 "Arrived on site to test unit for dishwasher not draining, test unit and found bend in drain line due to where the hose was ran during construction, advice customer to contact building to rerun the dishwasher hose, job complete."
Near Austin, TX 78728
Chase
Job Details: 09/17/2020
MICROWAVE KITCHENAID KMHS120ESS0 "Arrived on site to repair microwave for no heat issue. Repalced failed high voltage components-magnetron , diode and capacitor. Reinstalled and tested unit. All checks good. Job complete.
Near Georgetown, TX 78633
Jonathan
Job Details: 09/17/2020
REFRIGERATOR GE GSH25ISXL "Arrived on site for refrigerator not cooling. Inspected unit and work area. Found unit at ambient temperature. Gained access to compressor and tested voltage at inverter board and found no voltage. Jumped circuit at control and tested voltage to inverter and found 120 volts. Found compressor not running. Tested compressor electrical windings and found within range. Found failed control and inverter.
Near Georgetown, TX 78633
Jonathan
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRS970CIDM00 "Arrived on site for bottom RC drawer sticking in place. Inspected unit and work area. Inspected RC frost pattern and found perfect pattern. Found shelf that drawer glides on not in correct position . Corrected shelf and tested drawer operation. Found work properly. Had customer test drawer as well and customer is happy with repair. All tested good, no water leaks detected."
Near Austin, TX 78745
Jacob
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRT318FZDM02 Arrived onsite for unit not cooling/freezing. looked at unit. Found that unit has a sealed system issue. Submitted sealed system check list. Need authorization for service to unit. Ordered parts. Rescheduled with customer. ; ordrng 1 W10843121 (filter dryer) and 1 W11092625 (compressor)
Near Leander, TX 78641
Lou
Job Details: 09/17/2020
MICROWAVE WHIRLPOOL WMH31017HS3 "Arrived on site to inspect moisture building up inside microwave door. Upon further inspection, I found the unit door clear. Customer provided photos of the issue which showed condensation built up in between the door glass, on the outer side of the inner door glass and moisture on the cabinets above. I removed the vent cover in the cabinets above the unit and found the damper not fully seated and not able to open/close fully. I adjusted and corrected the damper and tested. Unit is operating as designed. I retapped the vent cover so that airflow is minimal goIng to the vents at the front of the unit and sealed off the air gaps in the vent cover. Tested unit and airflow is good. Job completed."
Near Round Rock, TX 78681
Tommy
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL KRFF507HPS00 Arrived onsite for refrigerator lights dead. Upon arrival found freezer light was bad replaced light. Checked unit all tested good. Job Completed.
Near Cedar Park, TX 78613
Kayman
Job Details: 09/17/2020
WASHER FRIGIDAIRE FAFS4272LW0 "Arrived onsite for washer that won’t advance through cycles and showing a door latch error. Upon inspection I found the door sagging causing it to hit against the latch port. You have to lift up slightly to correctly engage the door. I put the unit into diagnostics and found that with every function I tried to test it showed a door error and would not let me advance through diagnostics I am ordering a hinge Hinge (134550800 ) lock (131763256 ) and motor control (134618213) also ordering water valve housing (134964020). ; ordrng 1 131763256 (LATCH ASSY ) and 1 134550800 (hinge,door) and 1 134618213 (control board) and 1 134964020 (housing)"
Near Hewitt, TX 76643
Jonathan
Job Details: 09/17/2020
DRYER WHIRLPOOL WED5620HW1 Arrived on site for a dryer that would not turn on due to steam entering in the consul. Inspected unit and work area. Checked gasket and found lint buildup around the gasket on the door. Removed lint off of gasket and tested unit in a timed heat cycle. Unit heated and tumbled and I did not detect any steam or heat coming from the door. I spoke to trade care team and spoke to Karen.Unit is working as designed. Call complete.
Near Temple, TX 76502
Jonathan
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL GS6NBEXRB02 Arrrived onsite for a refrigerator that is still not cooling. Inspected unit and work area. Found evaporator fan not running and frost build up around the top of the evaporator. I asked the customer if they had removed the evaporator cover when they defrosted the unit. They advised they had as had to move some stuff to get all of the ice build up out. Noticed evaporator harness not plugged into wall. Reattached harness and evaporator fan turned on. Tested several components and found them all within range. Unit is working as designed. Call complete.
Near Troy, TX 76579
Jonathan
Job Details: 09/17/2020
REFRIGERATOR LG LSXS26386S/03 Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced thermistor and tested unit. Unit began cooling is working as designed. Call complete.
Near Georgetown, TX 78626
Al
Job Details: 09/17/2020
REFRIGERATOR MAYTAG MSC21C6MFZ00 "Arrived on site and inspected icemaker not working on a side by side refrigerator.Confirmed and disassembled the unit and inspected the wiring and found the black wire was broken and not allowing the ice maker to cycle properly.Spliced and connected the wire, reassembled and unit now operating properly.No leaks detected at time of service.Job complete"
Near Temple, TX 76502
Tyler
Job Details: 09/17/2020
OVEN JENN-AIR JJW8430DDS "Arrived on site for double wall oven with over heating issue in upper oven. Upon arrival I found the unit has an error code “1D11”, indicating the oven was reaching over 650° when in use. During he preheat test of both upper and lower oven, the lower oven never had any issues or signs of failures. Unit heated to 350 within allotted preheat time using its lower bake element. The upper oven however never would send power to the upper ovens bake element. Instead it heated the broil on the entire cycle (never shutting off) and reached a 456° temp near the end of the pre-heat cycle even though it was set to 350. We will need to return with a new ACU, oven sensor and tod sensor. Office to reschedule due to part authorization needed.cut out deminsionsHeight 50 inchesWidth 28 3/8 inchesDepth 24 5/8 inches; ordrng 1 74008265 (thermostat) and 1 W10334214 (CONTROL)"
Near Temple, TX 76502
Tyler
Job Details: 09/17/2020
DISHWASHER JENN-AIR JDB4000AWS "Arrived on site for dishwasher or cleaning dishes. Upon arrival I checked interior for any signs of residue, debris, or discoloration. I found that both racks were starting to rust severely. Customers stated the unit would leave a brown/reddish granular residue on dishes after each run time. The unit has hard water deposits lining the door gasket pretty heavily, the rust from racks has been mixing with the with hard water deposits and being redistributed through entirety of units cavity. During tests cycle I could not get any leaks underneath unit but door gasket is not sealing properly. Office to reschedule once availability of parts is known.; ordrng 1 UNKNOWN (LOWER RACK) and 1 UNKNOWN (UPPER RACK) and 1 UNKNOWN (DOOR SEAL GASKET)"
Near Waco, TX 76711
Jonathan
Job Details: 09/17/2020
DRYER WHIRLPOOL WED4850HW0 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replace motor and blower wheel and tested unit. Unit still would not start. Spoke to SW and was advised to just bring back all the parts we had last time. Ordering parts
Near New Braunfels, TX 78130
Noah D
Job Details: 09/17/2020
WASHER MAYTAG MVW7230HC0 "Arrived on site to inspect washer for unbalanced spinning, upon inspection found the washer, loaded, spun with no wobble or hitting sides, customer only has issue with large blankets, instructed customer to even out loads. Complete"
Near New Braunfels, TX 78132
Noah D
Job Details: 09/17/2020
WASHER GE GTW60ASJ7WW "Arrived on site to inspect washer for not spinning. Upon inspection found the lid lock flashing when trying to operate, replaced lid lock and tested. No issues found. Complete"
Near Lakeway, TX 78734
Robert
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRF954CIHM00 "Arrived on job for complaints of no light in freezer and not making ice. Found module fro freezer not working, icemaker past test in diagnostics but not filling with water. Also bucket cracked and not releasing. Will need tube heater and bucket. the freezer light.; ordrng 1 W10911314 (ice-contnr) and 1 W11366500 (FILL TUBE HEATER )"