"Arrived on site to replace compressor from previous diagnosis. Replaced compressor, charged system with nitrogen to 130psi for 20mins and no signs of refrigerant leak. Vacuumed system down and charged to specs with R600a(56g). Ideal frost pattern developed. Advised customer to place glass of water or water bottle in FC and when frozen solid to go ahead and use unit. Job complete."

"Arrived on site to test unit for not powering on. Reset breaker properly, unit working as designed. Job complete."

Arrived on site to test unit for hot external temps. Per service pointer W11476730 unit is within range and working as designed. Advised contractor of service pointer. No leaks detected. Job complete.

"4633# Arrived on site to test unit for not reading coins. Found unit was set to debit and not coin somehow. Set unit up properly, tested with mother present and verified unit working as designed. No leaks detected. Job complete."

Arrived on site replaced main control and water level switch . Ran diagnostics and normal wash for a few mins . All checked normal. No water leaks detected at time of service. Job complete

"Arrived on site and found F7E1 saved error code, Ran diagnostic cycle and found heating element is working at the end. Discussed drying expectation, purpose of rinse aid and how important it is and running hot water before cycle to ensure control does not stop power to heating element. No further repairs required at this time dishwasher is operating normally job complete"

"Arrived on site to test unit for not drying properly. Found venting to exterior was clogged, unit did not pass ventilation test. Advised customer to have venting cleared to allow proper air circulation. Job complete."

Arrived onsite to install previously diagnosed parts. Upon arrival inspected unit and ran diagnostics. Ui responded to ll commands and is operating as designed. Contacted Techline for assistance of noise. Tech recommended to Cover half of rear panel vent to block airflo to partially block air flow to condenser to help condenser operate warmer. Tech stated that if that does not work then to do sealed system job and switch the drier from being vertical to horizontal. If sealed system is done remove 3 grams of R600 . Tech also Sid if sealed system job is done to remove 3 grams of r600. Tech gave SR#7734500737. Customer will mod it unit and call back if needed. Asked customer to record noise.

Arrived onsite to install previously diagnosed parts. Replaced actuator and test unit. Unit operates as designed. No leaks present at this time. Job complete

Arrived onsite for Not Operating. Upon arrival inspected unit and there was not powering on. Checked polarity and only getting 120v from One leg got zero volts on other. Advised customer to contact an electrician. Job complete

"Arrived on site for a dishwasher that is leaving film on their dishes. Inspected unit and work area. Found soap buildup inside the entire dishwasher and on the door. The customer showed me a couple photos of whats been happening. I checked their soap and found that it was an enzyme based soap that they were using. The customer explained that they do fill the cup up to the top of the dispenser before running a load. She also explained that she Pre-washes dishes prior to running them through the dishwasher cycle. I asked the customer if they use any water softeners in the house and I explained that there is a whole home filtration system. I did explain to the customer that based on what she was telling me, the issue was with over use of soap. Explained that the soap enzymes need to be able to attack any kind of food or grease particles in order to break down in the water and when they pre-wash the dishes, the enzymes have nothing to attack and leave deposits inside of the dishwasher. I showed the customer on the inside of the dispenser where it shows hard water versus soft water fill levels. I did explain that because theyre on a whole home filtration system, they do not need to fill the soap all the way up to the hard water portion. Went over user care guide with the customer and proper procedures. I called Whirlpool Techline and spoke to Steve SR# 7734497483. He advised that based on the current information of what the customer explained, everything I explain to the customer was correct and that there were no parts within the dishwasher that would cause the soap buildup on their dishes or silverware. He advised to have the customer run through a couple clean dishwasher cycles and to use no more than a tablespoon of detergent if they were going to continue to wash dishes. The unit is working as designed. Call complete."

Arrived on site for a dryer that is making sounds during operation. Inspected unit and work area. The customer advised they were hearing a ticking sound as the unit was running. I tested the unit and heard something blow out of the blower wheel housing area through the exhaust. Found the unit then operating as designed with no abnormal sounds presents. Checked the vent at the back wall and found several dead crickets inside the vent area. The customer advised they were just had an invasion of crickets through their vents and everything else about a week ago which is approximately when they started. Did advise it sounded like the issue was probably with crickets getting into the blower wheel and causing the sounds. The unit is not working as designed. Call complete.

Arrived on site for an oven that is not reaching preheat temperature. Inspected unit and work area. Test of the bake element in manual diagnostics and found the element would not eat. Remove the bake element and found the element had burned up at one of the corners. Replace the bake element and tested the unit. The unit began to work and operate as designed. Call complete.

Arrived on site for a washing machine that is not starting a load. Inspected unit and work area. Attempted to start a load and found the lid lock attempting to lock the latch but was unsuccessful. Checked the lid lock assembly and found it defective. Replace the latch and tested the unit. The unit is now working as designed. Call complete.

Arrived onsite and found cam and interlock out of place. Repaired by securing the interlocks and resetting the cam. Unit is now operating as designed.

Arrived onsite to 9107 for dryer that wont stop running. Replaced the timer due to bad timer motor no progressing. Unit is continuing to operate without progressing and also behaving with grounded heater. Found heater crashed and grounded. Ordering new to heater to repair. Surrounding sheet metal may need to be reshaped to accommodate new element. All else checks good.

Arrived onsite to 20207 and repaired oven with failed door gasket. Clips had pulled loose. Repaired with existing clips. Unit is now operating as designed. All checks good.

Arrived onsite for icemaker not operating and tested in diagnostics and found unit just needed to be power cycled to produce. Cleared minor ice obstruction in the fill spout. Unit is now operating as designed. Advised customer on repair

Arrived onsite for standing water and found unable to drain due to clog in the disposal. Advised customer on design And maintenance. All checks good. Advised customer on findings. Unit is now operating as designed.

Arrived onsite and fulfilled special project designation for heater replacement. Unit is now operating as designed.

Arrived onsite to perform Heating Element - SP W11540964 - Special Project S17304.. after doing so I tested unit and found unit operating as designed job complete.

Arrived onsite to perform Heating Element - SP W11540964 - Special Project S17304 - PRE-ID Heater Bushing W11537778 after doing so I tested unit and found unit operating as designed. Job complete.

Arrived onsite for obstructed gas flow causing simmer to go out on power burner cleaned orifice. Unit is now operating as designed. Advised customer on repair.

Arrived onsite for dryer that is making odd noise when in use. Upon inspection I found that the blower wheel housing was deformed. I removed and adjusted then reinstalled the housing and tested unit and found unit operating as designed no noise. Job complete

Arrived on site for fridge continuously resetting power/not cooling. Upon arrival customer stated they werent sure on continuing with diagnosis due to current state of units inconsistencies. Customer declined further surface. Call complete

"Arrived on site to replace previously diagnosed control,control HV,LED control, pantry UI and User interface, replaced parts, powered on unit, all functions seem to be running good, compressor is running, advised customer to monitor and if issue still persists, call extended warranty, at this time job complete"

"Arrived on site to test unit for heating bottom drawer, tested unit found blowers are running properly, customer stated that item in the drawer are also getting extremely hot, removed drawer and found 1.5 inch gap along the back of cabinet causing hot air to heat unit item in drawer, advised customer that hot air blowing out at the bottom of unit is normal, customer contacted contractor and they will address this issue, at this time job complete"

"Arrived on site to test for water leak, tested unit found coming from failed heating element causing property damage images uploaded, replaced element, tested unit, unit now functioning as designed, left failed heating element with customer and advised them to call customer service, no leaks detected job complete"

"Arrived on site to install previously diagnosed and ordered parts. Due to the compressor failure, I removed and replaced the compressor and installed a UV dye drier and access valve. Vacuumed the system and pressures held. Installed 56g of R600a refrigerant and monitored the unit. Unit is beginning to cool as designed. Recommended that the customer allow the unit to cool for 48 hours before placing food items back into the unit. No water leaks observed during service, job completed."

"Arrived on site to test unit for F0E2 error, tested unit found that drain pump is not draining properly, removed front panel to access drain pump filter, found a sock blocking proper draining, removed sock tested unit, unit now running as designed, no leaks detected job complete"

"Arrived on site for a cooktop. Upon arrival customer stated that they did not find any physical cosmetic damage to front panel but had noticed that the front panel seem to be leaning lopsided with how the cooktop was mounted to the cabinet surface. Upon arrival confirmed issue and did find that front panel was not damn is the scratched but due to how the cooktop was installed it was leaning to the front right corner. found unit as off lvl. Instructed customer, they would need installation crew to rebalance front right side of cooktop in order to correct Visual warping of cooktop sagging in cutout. Call complete"

"Arrived outside and replaced all parts diagnosed by previous technician, after replacement confirmed microwave is working properly by heating a cup of water, job complete"

Arrived on site to test unit for door falling. Test unit and found broken left hinge. Replaced hinge test unit and unit test good job complete.

Arrived on site to replace control board. Replaced board test unit and unit test good job complete.

Arrived on site to test unit for gas smell. Test unit and oven turning on and off. Can smell normal gas when oven turns on. Called safety file#7734425443 normal operation job complete.

"Arrived on site for washer, inspected unit and work area. Tested unit and found no stored error codes.CX complaint unit would stop mid cycle on bulky. I then ran a bulky items cycle with CX blanket and when the tub was full of water the washer machine was touching the floor. I leveled the legs so the belt cover wouldnt touch the floor. Found mo leaks. Unit is operating as designed. Job completed."

Arrived onsite for dryer not starting. Upon arrival inspected unit. Found intermittent start switch. Replaced switch and tested. Unit is functioning properly. Job complete

"Arrived on site to inspect refrigerator no cool. Upon further inspection, I tested temps in the FC=47 degrees and RC=57 degrees. I inspected the FC evaporator and found a large ball of ice in the upper right corner on the cap tube area and no frost pattern on the evaporator. I advised the customer they would need a sealed system repair. I am ordering the compressor, UV dye drier, access valve, nitrogen, LOKRING kit, R600 kit, evaporator, CNOTE-3 HOUR JOB, and office to order LOKRING parts. No water leaks observed during service and unit left unplugged for safety. Office to schedule return service. ; ordrng 1 W11547313 (Compressor kit) and 1 W11598432 (Evaporator) and 1 WPW10143759 (UV dye drier) and 1 TJ90SF8404 (Access valve) and 1 CNOTE (R600a kit) and 1 CNOTE (LOKRING KIT) and 1 CNOTE (Nitrogen) and 1 CNOTE (3 HOUR JOB) and 1 CNOTE (SCHEDULE A FIRST CALL OR LAST CALL PLEASE)"

Arrived on site for washer leaking as well as water not being removed from fabric softener dispenser. Upon arrival confirmed compliant and found signs of leaking from inlet valve as well as hot water side of valves not opening at all. Found proper voltages. Found partial clog in fabric dispenser funnel. Instructed customer on cleaning method for dispenser . Also found valve sent for repairs was incorrect.

"Arrived on site to inspect washer not getting water. Upon further inspection, I placed the unit in diagnostics showing error code F8E1. Cleared the code and continued with testing. I found the valve is bad and not allowing the cold water to fill. When the unit agitated, it began to make a loud chatter noise coming from below. I tilted the unit back and found the motor pulley loose. I removed and replaced the valve housing and tested and the unit is filling as designed. I am ordering the motor. No water leaks observed during service and unit left unplugged for safety.; ordrng 1 W11283592 (Drive motor)"

"Arrived on site for washing machine leaking into the drum. I inspected The the unit and work area. I found the cold water valve leaking when the unit is in standby. The customer provided the cold water valve. The customer also stated after the spin cycle when the drum is slowing down the unit will squeak. I gained access to the cause case and found no signs of a leak. I inspected The belt and cam, I found the belt stretched and the came smoothed over from the belt rubbing on it. I installed the customer provided valve and tested the unit. I found the valve working.

Arrived on site to test unit for unit turning off. Test unit and found unit turning off. Will need to reschedule for 2 hours to see what going on and ordering main harness and sump and motor and fan. Customer needs appointment around 1 ; ordrng 1 W11344507 (Main harness) and 1 W11416363 (Sump and motor) and 1 W11414073 (Vent) and 1 2hour (2 hour)

Arrived onsite for for a range that is beeping constantly. Upon inspection I found that the unit would beep when I plugged it in I am ordering 1x control. Office to reschedule.; O-emld tckt

MR Arrived on site for fridge not cooling. On inspection the Service panel was off and setting on top of unit. Amp reading off compressor .45amps and Ice was formed on the bottom section of FC. Did a ohm test on the evap fan in it showed OL tested. Then voltage at the control board for evap fan was 120VAC. Then I tested the voltage at the evap fan it was correct. Office to order parts and contact the CX to rc sealed system service. No leaks observed during service. ; ordrng 1 W11559968 (Evap fan motor) and 1 W11580057 (Compressor kit) and 1 WPW10143759 (Dye Dryer) and 1 W10913906 (Service Port) and 1 2hourssealedsystem (2 hours sealed system)

Arrived onsite for refrigerator not making ice. Upon arrival found multiple attempts had been made by previous repair company. On arrival inspected unit. Found fill tube heater wire detached. Call Asurion Warranty Tech line . Tech reviewed history and confirmed heater had not been attempted. Approved ordering fill tube heater for replacement. Provided SR#1671717533. Office to reschedule.; ordrng 1 W11366500 (Fill tube heater)

"Arrived onsite for refrigerator dripping. Upon arrival inspected unit. Found that leak was being caused by ice melting. Temperature in cabinet warm. Unit had failed compressor, high amp draw and cutting off. Will need ss repair 3 hrs. R600 unit. Office ordering parts. Office to reschedule ; ordrng 1 R600 (SS repair)"

Arrived on site for arrange that is not lighting the front to outer burners and is making a high-pitched noise when the right knob control for the oven is not on Wi-Fi. Inspected unit and work area. Checked both burners and did confirm the customers complaint. Checked to make sure that the unit had been properly converted to propane as they have LP going to the unit. Did confirm the unit was properly converted. Replaced one of the burner heads that I had and tested the left front burner. The left front burner began to work as designed. I adjusted the knobs on the front panel and is unable to replicate the issue notice by the customer. I called whirlpool Techline and spoke to Kurt SR# 7734500309. He advised to go ahead and replace the user interface just in case but was unaware of any specific issues that would be causing this. Ordering another burner head and the user interface and the office will need to contact customer about a return date due to an out of stock and PSP item.; ordrng 1 W11492302 (UI) and 1 W11344539 (Burner head)

"Arrived on site to follow up on unit that was not running clean washer cycle and still very noisy. Ran unit and could constantly hear the slider slamming up and down nonstop, and doesn't seem like it's able to lock in. Ordering new clutch, slider, and control to resolve customers issues. This should resolve the clean washer cycle since it just clacks the slider and ends the cycle. Customer also strongly advised to install and update the maytag app. Office to schedule when we have parts. ; ordrng 1 W10734521 (Slider) and 1 W10754448 (Clutch)"

Arrived on site for rack falling down . Found left track broken At slide . When replacing track found unit is missing tub nuts for 3 rack. Ordering nuts . Also but spray arm back on spray tube . No water leaks detected at time of service. Call to set return ; ordrng 4 W11545286 (Tub nuts)s and 1 W11174340 (Upper arm)

"Arrived on site and inspected refrigerator and found evaporator is frosted over, set refrigerator into a defrost cycle in diagnostics and found voltage output from control board is good. Exposed evaporator not find any loose connections. Will need to bring back all possible parts to affect defrost. Customer is going to defrost refrigerator for return visit. Replace everything ordered at one time; ordrng 1 W11558182 (Control) and 1 W11581973 (Evap harness) and 1 W11546610 (Heater) and 1 W11518204 (Ui)"

Arrived onsite to install previously diagnosed parts. Upon arrival inspected and test unit to verify exactly where the water leak is at. Found leak is from rear top right of tub. The tub is dented and leaking water down flowing into sump area. The sump itself is not leaking. Need to order tub. Ordering tub . Office to reschedule ; ordrng 1 W11409866 (Tub)

"Arrived on site for a refrigerator that is making excessive noise when the freezer door is opened. Inspected unit and work area. The customer advised that she is getting a clicking sound whenever she opens and closes her door that is excessive. Test of the door and found normal operation from the door. I did explain to the customer that this is a spring loaded door that is self closing once it reaches a certain point and will click. The customer advised that she understood that it might make a clicking sound but felt like the noise was excessive. I called Whirlpool Techline and spoke to Chris SR# 7734492498. He advised that he believes the issue to be normal operation but advised to go ahead and replace the slides just in case and if those did not resolve the noise complaint from the customer, there would be no further repair that could make any difference on this unit. Ordering the slides and will return on 9/7.; ordrng 2 WPW10120018 (Slide)s"

Arrived on site for Fridge not cooling. I inspected the unit and work area. I found the evaporator iced over. I removed the ice. I tested the thermistor and found it open. I inspected the Evaporator cover seals and found them flayed allow air to leak through. I replaced the thermistor and am ordering the evaporator cover seals; ordrng 2 WPW10574368 (Evaporator cover gasket)s

"Arrived on site for refrigerator not cooling, resetting power, and not holding temps correctly. Upon arrival confirmed issue, found temps at (actual)16/47. Found dv voltage issue in fc fan wiring asm, found multiple liner failures, defrost issue as well as dc voltage circuit failures in hv control, ui, etc. also found signs of sealed system failure. Found rusted fc evap coil drip pan. called techline and reported findings to Chris sr#7734499927. Was instructed to order parts as needed due to multiple symptom failures. Office to reschedule once Availability ; ordrng 1 W11035765 (Evap coil(rc)) and 1 W10248589 (Fc evap coil) and 1 W10342573 (Fc drip pan) and 1 W10776916 (Drain tube) and 1 Silicone (Clear) and 1 WPW10143759 (Uv drier) and 1 W10913906 (Access valve) and 1 Cnote (Need rescheduling for 4hr ss repair)"

Arrived on site for dishwasher not turning on. Upon arrival confirmed issue. After further testing I found the unit was connect3d to a gfci outlet that had tripped behind unit. After resetting power supply I ran multiple tests but found no failures or error codes. Found all hardware functioning within manufacturing specs. Informed customer unit would need to be installed on a dedicated circuit to prevent further issues. Also found heating element will need to be replaced under service pointer for unit due to gold colored bushing; ordrng 1 W11537778 (Heater)

Arrived on site to test unit for noise when unit drying. Test unit and found vent fan making normal noise. Showed customer fan job complete.

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the freezer door but found the upper left-hand corner not sealing properly. Used to heat going to try and re-mold the gasket. Found the gasket was initially made contact with the liner call word Not to separate within a minute and create a gap of an eighth of an inch up on the top left corner. Attempted to adjust the hinge to see if the door was shut properly. However, was unsuccessful in getting the door to fully close. I open the door and found the cabinet separating from the liner up on the top left corner. I called Whirlpool Techline and spoke to JR SR# 7734491349. He had me take several photos of the issue at hand and advised that he would send this product to review. Advise that world would be in contact with mirror at the customer depending on the next steps. Call complete."

"Arrived on site for a wash machine that is still leaking from the fabric softener dispenser area. Inspected unit and work area. The customer advised that the leak is not as bad as it was before, but she is still having to clean up 2 to 3 cups of water during certain cycles. Left at the top and did confirm water residue and splattering coming from the tub ring. I called Whirlpool Techline and spoke to Travis SR# 7734490465. He advised that this is a known issue and they are currently in the process of redesigning the tub rings on these washers for this issue. He advised that this wont be made available for at least another 3-4 weeks and to give the customer the file number so she can call in in a month to check on the status of the tub rings to see if they are being distributed and start a new ticket for repair. Call complete."

"Arrived on site for a washing machine that is jumping around an estimated time and is going back-and-forth in between portions of the wash cycle. Inspected unit and work area. The customer had written down estimated times shown route to wash locals and advised that one of them went back-and-forth between the rent cycle and spend cycle several times before actually finishing. Ran the unit through diagnostics and found an F0 E5 (off balance load detected) error code. I ran the unit for an auto test in the unit ran as designed. Rather unit through a rapid wash cycle and the customer showed me that the unit jumps up a couple minutes here and there. I called Whirlpool Techline and spoke to Travis SR# 7734489746. He advised that it is normal for this machine based on the algorithms in the control to add or subtract time based on various factors including suds, off-balance loads, or load sizes/types. He advised that the time shown on the washer is an estimated time and should not be looked at as guaranteed time. He advised that bass and all my checks, not to make any further repairs and the unit is working as designed. Call complete."

Arrived on site for refrigerator not making ice. Upon arrival confirmed issue. Upon further testing I found ice maker working and all wiring under door intact and functioning. Found inlet valve leaking water slowly over time into fill tube and had frozen over blocking ice maker from filling. Replaced valve and cleared ice. Found unit could fill and function as designed with no leaks. Call complete

Arrived on site for a washing machine that is not starting cycles. Inspected unit and work area. Customer advised that the unit would not work on anything except for the quick wash. I tested the unit on a normal regular cycle and found the unit starting and operating as designed. Tested the unit on a heavy duty bulky cycle and found the unit working as designed. Tested several other variations of cycles and found all to be working as designed. I ran the units for an auto test and the unit ran as designed. Found no stored error codes on the machine. I did advise the customer that everything appeared to be working as designed. His wife came in and advised the issue was really with the clothes not being fully spun out after the cycle completed on occasion and had mentioned that it doesnt do it very often but I wanted to know if there was an issue with the unit. I did explain to the customer that off-balance loads can cause this issue and it will not always show an error code present. Advise the customer to use the drain and spin option if that ever happens and just verify that the unit is still not going off balance as it can cause the same issue. The unit is working as designed. Call complete.

"Arrived on site for a refrigerator that is not dispensing ice. Inspected unit and worked area. Confirm the customers complaint and found the impeller stripped on the motor. Found the motor shaft also damaged. Replaced divider, motor, and impeller and tested the unit. The unit began to work and operate as designed. Call complete."

Arrived on site for a refrigerator that is not cooling. Inspected unit and work area. The customer showed me a picture of a defrost issue that was happening in his freezer section. Ran the unit through diagnostics and found the defrost sensor open. Removed the freezer cover and checked resistance through the defrost thermostat. Found it closed. Went ahead and replace the evaporator fan assembly with the defrost thermistor as well as the control and defrost of the unit manually. Advise the customer to give the unit 24 hours to cool. Call complete.

Arrived on site for refrigerator with hole in bucket. Upon arrival confirmed issue. Found ice built up in bucket that had expanded and cracked the bucket. Found no failures in ice door separator. Found ice maker and valve functioning as designed with no leaks. Replaced bucket. Unit functioning as designed call complete.

Arrived on site for ice machine needing previously diagnosed valve and drain res motor. Upon arrival installed both parts. Reassembled and tested unit. Found unit could harvest and make ice as designed. Informed customer to un clean cycle on unit before use. Call complete

Arrived on site for refrigerator making ice but cubes were clumping together in bin and unit appeared to be leaking water when filling ice maker. Upon arrival confirmed issue. After further testing I found vAlve and ice maker functioning as designed. Found entire freezer/fridge asm. Not lvl causing water to fill in at an angle into the ice maker. Informed customer of findings and they already have a speacilist crew coining to resolve the units misalignment in cabinet. Unit is functioning as designed call complete

"Arrived on site to inspect refrigerator ice melting. Upon further inspection, I opened the RC doors and found moisture built up at the top near the door opening. I found the ice sweating as well. I placed my flashlight inside on the top shelf and closed the doors and found the left RC door gasket is gapped at the top right corner above the mullion (photo). This gap is allowing warm air inside the RC section and creating the moisture and ice to sweat. I leveled the unit and using my heat gun, I warmed up the gasket and shaped it and closed the doors to test. The door is sealing properly. I raised the right RC door to be level with the left door. I recommended that the customer leave the left RC door closed for approximately 4-5 hours or even into the evening to allow the gasket to shape to the chassis and continue to seal. I inspected the deli control and verified no water had entered into the reservoir from the ice melting and the water leaking through the ice door. No water leaks observed during service, job completed."

"Arrived on site for door seal issues. Found middle divider not flush with cabinet causing fresh food door not to seal correctly,adjusted middle divider added sealer between gaps checked door seal good."

"#4101Arrived on site for unit no cooling in freezer section. Ran diagnostics no air flow from fan and loud noise,removed door and drawers found evaporator heavily incased in ice,ran defrost and heater powered on,power cycled unit from ui found unit shutting itself on and off diagnosed a defective main control. Replaced main control advised customer to defrost unit for 24hrs."

"Arrived on site. Diagnosed a defective compressor,replaced compressor and drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good."

"Arrived on site for unit not defrosting. Replaced main control,ui control,harness and thermistor powered unit on tested ui and control operation good."

Arrived on site to test unit for front of glass hot. Test unit and found normal operation of heat when oven is on glass will get hot job complete.

Arrived on signs to replace heating element per specialnproject. Replaced element test unit and unit test good job complete.

Arrived on site to test unit for all burner sparking when trying to ignite a burner. Test unit and found normal operation of unit for all igniters to spark when trying to turn on a burner. All igniters will spark due to only having one spark module. Job complete.

Arrived on site for a cooktop with the back right burner not working. Upon further inspection I found the orifice completely clogged. I cleared the blockage and it began working as designed

Arrived on site for a dryer making a loud noise. I gained access to the inside of the unit and found the blower wheel housing rubbing up against the bottom of the unit and the motor bracket. I made a slight adjustment and the unit is now as designed.

Arrived on site to install previously diagnosed parts. I installed the LED modules and UI. The unit is working as designed at the time of service. No fee collected due to previous PL concession. Call complete.

Arrived on site to diagnose washer that was banging around some and had stopped a cycle early. Examined unit and was unable to find any mechanical faults. Unit had a load go off balance and throw an off balance load. Advised customer on proper usage and loading. Unit working as designed. Call complete.

Arrived on site to test unit for unit not drying. Test unit and found and heating element. Will order new element

JM: Arrived onsite to inspect icemaker leaking water from underneath unit. I found the water line connection at the back of the machine had broken. Will need to change the house supply line to a PEX style line and add a John guest fitting to make the repair. Ordering WP2198677 coupler and parts research for the PEX line. ; ordrng 1 WP2198677 (Coupler) and 1 Partsresearch (Line just like 8212547RP but needs to be 8 feet or longer.)

"Arrived on site for door falling down , found right side hinge had fallen out of bracket . Ordering right hinge . No water leaks detected at time of service. Call to set return"

"Arrived on site to install previous diagnose part, I found the part ordered has the wrong footprint and will not work. I am ordering the part with the correct foot print to complete the repair. Office will reschedule.; ordrng 1 W11041190 (Door switch)"

"Arrived on site for washing machine leaking. I inspected the unit and work area. I ran a diagnostics cycle and found the valve leaking. I removed the valve and found it leaking from the temperature sensor. I used some super glue as a temporary fix to seal the valve. I spoke to the customer about needing a new valve. I am ordering the valve. n.ordrng 1 W11165546 (Valve)"

"Arrived on site for microwave, inspected unit and work area. CX complaint is not able to use over the range light. Tested unit and found. Control responding, I tested the light bulb and was good. Will need control to fix it. ; ordrng 1 WPW10666267 (Control)"

"Arrived onsite for refrigerator not cooling in both sections. Upon arrival inspected unit. Ran compressor and Compressor running .6 amps, fans are on. Unit has No frost pattern. Unit is having sealed system issues. Will need sealed system repair schedule for 2 hr min. Ordering compressor, evaporator, dryer and access valve. SS covered 5yr. ordrng 1 WPW10507886 (Compressor) and 1 W11256565 (Evaporator) and 1 WPW10143759 (UV dryer) and 1 W11506635 (Access valve)"

"Arrived on site to diagnose microwave that is not running the fan. Examined unit and ran fan. You can hear the motor humming, but fan isn't engaging. Removed vent cover and diffuser and checked blade. Blade is free moving. Unit has failed motor. Ordering new motor and control to resolve. Office to schedule when parts arrive. ; ordrng 1 W11441128 (Blower Fan) and 1 W11552018 (Control)"

"Arrived on site to diagnose refrigerator that is leaking from the icemaker. Examined unit and found the icemaker section has water that will run under the bucket, coming from the icemaker. When I examined the icemaker I found the ice looks too thick, and unit had an error for motor losing position. Unit seems to be occasionally not harvesting and double filling. I checked the valve and did not see any issues with weeping or leaking from the Valve. Ordering new icemaker and icebox fan (fan surging slightly) to resolve. Office to schedule when we have parts. ; ordrng 1 W10846539 (Icebox fan) and 1 W11483245 (Icemaker)"

Arrived onsite for cooktop that has 2 front burners that are not operating properly. Upon inspection I found that the front left burner main orifice not the correct size and the same with the right front. I amazing ordering a propane orifice kit office to Reschedule.; ordrng 1 Propaneorificeskit (Propane orifices kit)

"Arrived onsite for dishwasher that is flashing f2e2. I replaced the control and found no change. I and ordering the ui ; ordrng 1 W11368911 (UI) and 1 W11028004 (Jumper, 4-Wire)"

"Arrived onsite for dryer the gas power but would not tumble and also has a burning smell. Upon inspection I found that the unit was wired incorrectly. I corrected this and tested unit and found that the unit would heat but not tumble. I am ordering 1x control, main harness,housing and return with motor,blower wheel. Office to reschedule.; ordrng 1 W11525997 (Control) and 1 W11164044 (HARNS-WIRE) and 1 W10888146 (Housing)"

Arrived onsite for refrigerator not cooling in both Sections. Upon inspection I found that both sections where at room temperature and the compressor was making a loud buzzing noise. I found no frost pattern I then checked the compressor and found that it was pulling 2.2amps and it was scolding hot I installed and known good start device and found no change. I am ordering 1x r600 sealed system 2hrs. SM team to order ss parts. Office to reschedule ; O-emld tckt

Arrived to inspect knob issue. I found the right knob for the right front burner had broken and will require replacement. The stem was slightly deformed and the valve will be replaced at the same time. No gas leaks detected during service. Office to contact the CX to arrange return service.; ordrng 1 W10949105 (Saddle valve) and 1 W11188749 (Knob)

"Arrived onsite to inspect refrigerator not making ice and being warm in the RC. The customer stated that prior to the failed cooling issue the RC evaporator had frosted over and another company had come out and defrosted the unit. I tested the FC temperature and got 28?. I tested the RC thermistors. I read the RC thermistor and got 69? and the RC evaporator thermistor was 64?. I tested the RC evaporator fan and it is working properly. I found that the compressor was extremely hot to the touch. Sealed system needs to be done, compressor, drier, service port,three way valve,RC evaporator needs to be replaced. SS is covered by manufacture warranty. Also gonna bring the control kit just in case for the defrost issue on return and will determine if it is needed at that time. Office to RS.; ordrng 1 W11291123 (Evaporator) and 1 W11575001 (3 Way Valve) and 1 W11592010 (Compressor) and 1 W11533213 (Control Kit)"

Arrived onsite for leaks water. Upon arrival inspected unit and found water leaking from above gearcase. Removed inner tub and could not find crack in tub. Could not pinpoint where leak is. Called techline for assistance. Tech recommended replacement of tub and seal. Ordering tub. Tech gave SR#7734489483 ; ordrng 1 W10371566 (Tub)

Customer Prefers morning appointments. Arrived onsite for range door loose. Upon arrival inspected unit. No external damage on unit. The door frame had internal failed. The adhesive that is keeps the panel together has failed. The door is separating allowing heat to escape and handle keeps coming loose. The outer door panel will need to be replaced to restore functionality. Ordering panel. Office to reschedule ; ordrng 1 W11176456 (Outer door glass) and 1 W11178521 (Plate)

Arrived on site to install previous diagnose part. I replaced the float switch and ran the unit. It tried to fill with water but stopped and drained 30 seconds in. I gained access to the inlet housing and found the flow meter board corroded. I tried cleaning the corrosion but still found the same failure. With the flow meter disconnected the unit is not defaulting to a timed fill. I am ordering a flow meter and the harness to be replaced. The harness has corrosion in the connector as well. The office will reschedule when we have eta on the parts.; ordrng 1 W11535094 (Inlet assembly) and 1 W11568793 (Harness)

"Arrived on site for dishwasher, inspected unit and work area. CX complaint is door gasket comes off and middle rack wheel pops off. Replaced adjuster with new ones and ordered door gasket. Ive scheduled CX to return on 09/08/22 AM to replace gasket. No leaks observed during service.;

"Arrived on site for a washing machine that is still having issues completing cycles. Inspected unit and work area. The customer advised that they had fixed the electrical to the washer. Did check polarity and found an open ground. Found an error code flashing on the washer indicating an off-balance pause (F0 E9). Ran the unit through diagnostics and did confirm that error code only. Tested the washer and a drain and spin with the current clothes left in the washer and did find the unit going off balance. The customer advised that they had their logical fixed yesterday and that was the first load they had ran since. Remove the clothes out of the washer and ran the unit through an auto test and the unit ran as designed. I called whirlpool Techline and spoke to Chris (No SR#). He advised that because the unit had an open ground at the plug that it can cause electrical issues with the unit throwing error codes. He advised that because the unit is running fine through diagnostics, there would be no parts that he would advise this point. I spoke to my service management team and was advised that the off-balance issue could be caused by a number of issues but the fact that it ran through diagnostics without going off balance would only mean the basket itself was fine. Ordering the gear case, cam, hub, and belt for repair. The office will need to contact the customer about a return date due to limited parts availability.; ordrng 1 W11449840 (Gearcase) and 1 W10721967 (Cam) and 1 W11239857 (Belt) and 1 W11551646 (Spanner nut)"

"Arrived on site for water leaking from icemaker. Water leaking from dispenser customer removed ice and turned icemaker off,ran diagnostics ice box fan not powering ordering a new ice box fan.; ordrng 1 W11614809 (Harness) and 1 W11407678 (Ice box fan)"

Arrived on site and inspected washer and found Control panel is unresponsive. I entered diagnostic cycle and found safe error code F6 E3 for communication failure between control board and control panel. A new control board and control panel will be needed to correct the issue; ordrng 1 W10838672 (Control panel) and 1 W11095627 (Control)