We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Harker Heights, TX 76548
Chance S
Job Details: 08/03/2021
Arrived on site for upper spray arm falling off. Upon arrival confirmed issue and attempted to reattach the spray arm. Upon repair attempt I found the spray arm would not lock into place on the spray arm housing and the retaining clip on the housing is broken.; ordrng 1 W11545334 (Upper spray arm assembly)
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US6HS00
Near Pflugerville, TX 78660
Wesley
Job Details: 08/03/2021
Arrived onsite and found clogged orifice. Advised customer on cleaning. Repaired gas flow and flame. All checks good. Advised customer on repair
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Dripping Springs, TX 78620
Robert
Job Details: 08/03/2021
"Arrived at job for complaints of dishwasher not cleaning properly, including soap still sitting in the dispenser at end of cycle.After replacement test operation. No leaks detected at time of service."
We serviced a
WHIRLPOOL WASHER
Model LSQ9659LW1
Near Austin, TX 78745
Kevin
Job Details: 08/03/2021
"Arrived on site and inspected washer and found tub will not move. Disassembled washer and found coupler has been ground out and is really spinning on motor side. Found drain pump is jammed and will not move. Quoted customer for repair. There is water in the tub that will need to be removed before replacing drain pump. coupler has already been installed.; ordrng 1 W10339326 (Wl switch) and 1 WP3363394 (Drain pump)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Cedar Park, TX 78613
David S
Job Details: 08/03/2021
Arrived on site for dishwasher upper rack coming out. I inspected the unit and work area. I installed new stops into the tracks. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAYM6
Near Georgetown, TX 78633
Jonathan S
Job Details: 08/03/2021
"Arrived on site to install previous diagnosed . Gained access to vent assembly. Removed failed vent and installed new. Per diagnostics mode with front panel off of door. Monitored test cycle operation. Found suds buildup in unit. Spoke with in suds and ran a cap of cooking oil in unit to reduce suds. All else tested good, no water leaks detected.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB00
Near New Braunfels, TX 78130
Andrew
Job Details: 08/03/2021
"Arrived on site to test unit for RC not cooling. Found evap motor not engaging causing frost build up. Removed all ice and frost, replaced evap motor, tested unit, unit works good. Evap drain not clogged.
We serviced a
MAYTAG WASHER
Model MVWB835DW1
Near Woodway, TX 76712
Jonathan M
Job Details: 08/03/2021
"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced gear case transmission and ask the customer if she would like to replace her wash plate as the wash plate inner spline was rusting and starting to become worked. T
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near Austin, TX 78757
Scott
Job Details: 08/03/2021
"Arrived on site for microwave door not making proper contact with switch on left side . Will need to replace inner door . Ordering brushing, arm and hinge . Call to set return ; ordrng 1 WPW10128850 (Bushing) and 1 W11214480 (Arm) and 1 W10874474 (Hinge)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ5
Near Georgetown, TX 78633
Jonathan S
Job Details: 08/03/2021
"Arrived on site to install previous diagnosed parts. Removed failed control and installed new. Assembled unit and tested operation. Heated cup,of water on sensor cooking and time. Checked fan with paper test and found all tested good."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Round Rock, TX 78664
Jimmy J.
Job Details: 08/03/2021
"Arrived on site for Washer tripping circut, has already been fixed once, same issue happening. Found GFCI customer previously had washer plugged into was tripped. They now have the washer plugged into another GFCI in the laundry room and it is now tripping the breaker. Ran diagnostics and no error codes came on. I called Whirlpool tech line and spoke to Dave. I explained the washer being plugged into GFCI and he agreed the washer will continue to trip the breaker until they have a normal single face outlet installed that is not a GFCI.
We serviced a
WHIRLPOOL DRYER
Model WED6620HC1
Near Cedar Park, TX 78613
David S
Job Details: 08/03/2021
Arrived on site for dryer not having power. I inspected the unit and work area. I tested the unit and it would not power on. I gained access to the terminal block and found it wired incorrectly. I wired it properly and tested voltage to the unit I found L1 only showing 25 vac and L2 showing 120vac. I reset the breaker and retested the unit. I found good voltage across both lines. The unit now powers and and works as designed. Job complete.
We serviced a
WHIRLPOOL DRYER
Model WED8300SW2
Near Austin, TX 78729
Justin
Job Details: 08/03/2021
"Arrived on site to install previously diagnosed parts. Upon further inspection I found significant water and condensation build up inside the unit. Taking the unit apart I found the same. The customer informed me that the ventilation was not fixed yet, but had been closed during some rain a few days prior. Due to the flap on the vent not working and it being closed, I advised the customer not to run the unit due to safety; that is until the vent gets fixed. I installed the two front pins and bolts, all four wheels, and a new belt. I then ran the unit quickly to verify it had heat and would spin. The unit was now working as designed. I left the unit unplugged and informed the customer. Call complete."
We serviced a
GE COOKTOP
Model JGP932BEC2BB
Near Georgetown, TX 78626
Jonathan S
Job Details: 08/03/2021
Arrived on a vacant site to service gas glass cooktop. Inspected unit and work area. Found glass cracked in front (see SD-pic). Tested operation and found both back burners not igniting. Found no spark on back left burner. Will need to gain access to components to continue to diagnose. High possibility when removing glass top it will crack more and possibly break.
We serviced a
IKEA DISHWASHER
Model IDT930SAGX0
Near Lakeway, TX 78734
Leonardo
Job Details: 08/03/2021
Arrived on site to replace console. Replaced console test unit and unit test good job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Leander, TX 78641
Tommy
Job Details: 08/03/2021
Arrived onsite for unit toe plate being damaged. Upon arrival found it had bowed took photo to document. Replaced toe plate and tested. Unit is now operating as designed. Job Completed.
We serviced a
WHIRLPOOL COOKTOP
Model WFE515S0JS0
Near Temple, TX 76502
Tali W
Job Details: 08/03/2021
"Onsite to install previously diagnosed part. Replaced cooktop, tested all burners, unit functioning as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW8500BW0
Near Jarrell, TX 76537
Tyler
Job Details: 08/03/2021
"Arrived on site for washer leaking water. Upon arrival I found no errors in diagnostics. During further inspection I found no signs of corrosion, cracks, holes, etc in any of the water supply lines, pumps, tubs etc. after removing back panel I found tub skirt is cracked just under the recirculating fill hose plugged into the skirt.; ordrng 1 WPW10550152 (Tub skirt)"
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFS03
Near Hutto, TX 78634
David S
Job Details: 08/03/2021
"Arrived on site for fridge not cooling properly in the Fresh food section. I inspected the unit and work area. I out the unit into diagnostics and test 128, I found the unit running software version 7.0.0.0. I checked the rc evaporator thermistor sensor from the UI, it showed the thermistor was at 50 degrees while encased in ice. I am replacing the rc evaporator cover and changing the unit into basic defrost. I found the wiring harness different on the new cover..; ordrng 1 W11359775 (Rc evap cover)"
We serviced a
WHIRLPOOL RANGE
Model Rf265lxtb
Near Killeen, TX 76549
Al
Job Details: 08/03/2021
"Arrived on site and inspected range with cooktop indicator light that was stuck on. When I arrived the light wasnt on, so I couldnt replicate the failure. Customer advised the cooktop light was on for several days. Im ordering the cooktop indicator to complete the repair. Office to schedule return services. Needs more work ; ordrng 1 8523265 (COOKTOP INDICATOR LIGHT)"
We serviced a
WHIRLPOOL WASHER
Model WFW92HEFC0
Near Austin, TX 78737
Robert
Job Details: 08/03/2021
"Arrived at the job for complaints of water getting inside the soap dispenser. Found calcium build up on dispenser spraying water on areas that it shouldn?t. Will neeed to replace dispenser..; ordrng 1 W10862190 (dispenser)"
We serviced a
KITCHENAID DISHWASHER
Model WDTA50SAHZ0
Near Austin, TX 78748
Kevin
Job Details: 08/03/2021
"Arrived on site and inspected dishwasher and found adjusters on upper rack on left hand side are broken.after Replacement upper rack is operating normally, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Round Rock, TX 78681
David S
Job Details: 08/03/2021
Arrived on site for refrigerator making a noise. I inspected the unit and work area. I found the unit out of level. I leveled the and put it into diagnostics. I found the compressor not coming on but the start device was clicking. I replaced the start device and capacitor. I retested the unit and it is now coming on. The unit was out of level causing compressor lines to rub again the cabinet of the unit making the unit noisy. Job complete.
We serviced a
WHIRLPOOL WASHER
Model MHW5630HC
Near Kyle, TX 78640
Robert
Job Details: 08/03/2021
"Arrived on job for complaints of error code. Called tech line 7731403054. Replaced both valves and WL switch. Drained washer with vacuum pump. No motor function, drain stuck in on position. Checked air dome hose and it was clear. Ran diagnostics and got F8E3 code. Cleared codes and ran diagnostics cycle. Washer ran the diagnostics but drain pump ran continuously. Called tech line again 7731406067. Checked voltage and polarity, and they came out good. Tech line recommended replacement of control. ; ordrng 1 W11322901 (cntrl-elec)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Austin, TX 78717
Justin
Job Details: 08/03/2021
"Arrived on site for a microwave not working unless the door is slammed. Upon arrival the customer stated the real issue was the light had been out for a while. One day she slammed the cabinet door above her MW and it turned back on. The unit was having intermittent light failure. I gained access to the MW housing and found the harness burnt to it. I am ordering the housing, harness, and bulb to complete the repair. Office to reschedule. ; ordrng 1 W10210871 (Lamp Housing) and 1 8206232A (Lamp) and 1 W11350914 (Harness)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT108FZDM07
Near Austin, TX 78717
Justin
Job Details: 08/03/2021
Arrived on site for visibly broken parts. Upon further inspection I found the RC gasket needing to be slightly reshaped. I reshaped it with my heat gun and advised the customer to not open the door for at least 4 hours to let it seal. I also found the RC gasket on hand damaged. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Austin, TX 78729
Justin
Job Details: 08/03/2021
"Arrived on site for a refrigerator with no ice production. Upon arrival the customer stated the IM stopped making ice after they changed the filter, but the water dispenser still worked fine. They also found the filter was stuck now. I checked temps and found the FC at 7?F, the RC at 34?F, and the ice box at 15?F. I then harvested the IM and found ice already in the mold. It harvested as designed. I jumped the IM fill and found it also working as designed. I checked voltage to the IM and found the proper 120VAC. I tested the door switch several times and found it working as designed. I found the filter not jammed, and walked the customer through on how to properly remove it. I found no mechanical failure on the IM or unit. The unit was working as designed at the time of service. No leaks observed. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Leander, TX 78641
Tommy
Job Details: 08/03/2021
"Arrived onsite for unit not operating or spinning. Upon arrival found unit actuator had slipped out put back into position and proceeded to test unit fills drains and spins and Agitates, office to reschedule upon receiving shift actuator.; O-emld tckt"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Pflugerville, TX 78660
Wesley
Job Details: 08/03/2021
Arrived onsite and found f9e1 error. Replaced drain pump to repair intermittent issue. Unit is now operating as designed. Advised customer on repair.
We serviced a
GE REFRIGERATOR
Model GFD28GMLBES
Near Cedar Park, TX 78613
David S
Job Details: 07/31/2021
Arrived on site for filter housing fallen off and filter not seating. I inspected the unit and work area. I reinstalled the the filter housing. I installed the customer provided filter. I tested the water dispenser and found it working as designed. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD602ESS01
Near Austin, TX 78730
Luis
Job Details: 07/31/2021
Arrived on site for water leaking and drip lights in freezer diagnosed a defective led in freezer section replaced lower right led all leds working. Tested water dispenser found water leaking from dispenser line in door unit will need a new freezer door. See attn. note ; ordrng 1 W10800792 (Freezer door)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Austin, TX 78734
Luis
Job Details: 07/31/2021
Arrived on site for not dispensing ice. Tested dispenser found coupling on auger motor not tight on motor shaft installed coupling fully to auger motor reinstalled ice bucket tested crushed and cubed ice. Ice dispenser working after installing coupling fully to shaft of motor
We serviced a
WHIRLPOOL DISHWASHER
Model WDF130PAHS1
Near Leander, TX 78641
Kayman
Job Details: 07/31/2021
Arrived onsite for dishwasher not finishing cycle. Upon inspection I found F4E3 stored in the unit. I let diagnostics run through and found the motor dead or not operating. I am ordering a sump and motor to complete the repair. Returning with a control jic. Office to R/S due to part availability. ; ordrng 1 W10888591 (Sump and motor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model GC5SHEXNS05
Near Georgetown, TX 78628
Jonathan S
Job Details: 07/31/2021
"Arrived on site for refrigerator not producing ice. Inspected unit and work area. Tested voltage to ice maker and found correct voltage. Removed ice maker to advance cycle and found ice maker mold chipping. Shown customer ice maker and informed it will need to be replaced. Removed failed IM and installed new. Monitored ice maker cycle without advancing. All tested good, no water leaks detected during service.
We serviced a
KITCHENAID ICE MACHINE
Model KUIC18NNZS0
Near Austin, TX 78738
Luis
Job Details: 07/31/2021
"Arrived on site for weak water flow diagnosed a defective water valve,replaced water valve ran diagnostics good water flow to reservoir
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Killeen, TX 76542
Tyler
Job Details: 07/31/2021
Arrived on site for dryer making loud noise. Upon arrival I confirmed the noise and after disassembly I found roller drive assembly had bad bearing. I replaced the assembly kit and reassembled and tested the dryer. Found noise was no longer present. Call complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Cedar Park, TX 78613
David S
Job Details: 07/31/2021
Arrived on site for dishwasher leaking. I inspected the unit and work area. I put the unit into diagnostics and ran a test cycle. I found the unit leaking from the door gasket. I inspected the gasket and found glass shards in it and some glass in the spray arms. I cleared the glass from the spray arms and gasket. I found the gasket damaged from the glass and still leaking. .; ordrng 1 W11177741 (Seal)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Canyon Lake, TX 78132
Noah D
Job Details: 07/31/2021
"Arrived on site to inspect unit for not making ice, upon inspection found the unit full of ice in the mold but not dumping, reset ice maker and tested. All functions worked and unit filled. Leveled doors due to big gap, Complete"
We serviced a
WHIRLPOOL RANGE
Model WFG515S0EB1
Near Austin, TX 78717
David S
Job Details: 07/31/2021
"Arrived on site to install previous diagnosed parts. I gained access to the orfice holders and replaced the right front with new. I installed all new burner heads, caps, screws, and cooktop. I reassembled the unit and tested it. It is working as designed. Job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC42QMS00
Near The Hills, TX 78738
Luis
Job Details: 07/31/2021
"Arrived on site. Removed filter from housing found base plate installed over filter,installed base plate correctly."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF320PADB3
Near New Braunfels, TX 78130
Noah D
Job Details: 07/31/2021
"Arrived on site to inspect unit for not washing dishes, upon inspection found the pump did not start when called for,Replaced and tested for leaks. No leaks found.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Georgetown, TX 78633
Jonathan S
Job Details: 07/31/2021
"Arrived on site for refrigerator not making ice after attempting to repair ice maker. Inspected unit and work area. Found ice maker in off position and confirmed with customer. Performed diagnosed mode and found ice maker thermistor not reading correct temperature. Will need to replace ice maker
We serviced a
KITCHENAID OVEN
Model KODE507ESS05
Near Temple, TX 76502
Tyler
Job Details: 07/31/2021
Arrived on site for wall oven needing previously diagnosed inner glass panels for both doors. Upon arrival I installed new glass panels Andes also found all lights fully functioning as designed. Informed customer that if lights go back out it would be likely main control is having a failure sustaining power to leds. But at this all is functioning as designed. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM00
Near Leander, TX 78641
Kayman
Job Details: 07/31/2021
Arrived onsite for refrigerator not making ice. Upon arrival I found the FC at around 38 degrees and meat thawed. RC=43 I accessed the compressor area and found it running hard and hot but had an amp draw of 1.1 I accessed the FC evaporator and found a mass of ice formed over the capillary tube area. I am ordering a compressor (8201675) drier(WPW10143759) FC evap(WPW10608485) coupler(W11506635) RC evap(W11492867) UI(W10789393). ; ordrng 1 8201675 (Compressor) and 1 WPW10143759 (Drier) and 1 WPW10608485 (FC evap) and 1 W11506635 (Coupler) and 1 W11492867 (RC evap)
We serviced a
GE COOKTOP
Model JGP328BEJ1BB
Near Georgetown, TX 78633
Jonathan S
Job Details: 07/31/2021
"Arrived on site for cooktop that continues to spark. Inspected unit and work area. Plugged unit to verify failure. Disassembled unit and single out each component. Found failed spark harness. Removed failed harness and installed new. Assembled unit and tested operation. All tested good.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Georgetown, TX 78628
Jonathan S
Job Details: 07/31/2021
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Leander, TX 78641
Kayman
Job Details: 07/31/2021
Arrived onsite for washer making loud noise or off balanced. Upon inspection of the diagnostics table I found no stored error codes in the unit. I ran automatic test and found that at the start of high spin the unit will screech loudly and then a couple more times intermittently through out the spin. I removed the belt and replaced it with van stock part # (W10808317). I tested the unit and it is no longer making a screech noise at any time in the spin cycle. I tested it one more time and the unit is working as designed at this time. No leaks detected during time of service. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near New Braunfels, TX 78130
Noah D
Job Details: 07/31/2021
"Arrived on site to inspect unit for not allowing cycles or selection, upon inspection found the control shorted. Replaced control and tested. Complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Leander, TX 78641
Kayman
Job Details: 07/31/2021
Arrived onsite for dishwasher not starting or operating. I put the unit into diagnostics and found no stored error codes. I let the cycle run through and it went through all tests and functions with no issues or failures. Heater came on as designed in diagnostics. The unit is working as designed at this time with no leaks detected during time of service. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WRX735SDHV00
Near Killeen, TX 76542
Tyler
Job Details: 07/31/2021
Arrived on site for refrigerator making loud noise during ice dispenser use. Upon arrival customer stated unit hadnt been making noise for a few days and seemed fine but wanted it checked. I ran visual and stress tests on dispenser to try and replicate noises. Failed to see any issues. After discussing with customer the symptoms I found the most likely cause was ice cubes getting jammed within auger grinding teeth of ice bucket itself. I disassembled ice bin and found dispenser flap popped out of place. Realigned flap and found unit full opening and closing as designed. Asked customer to email in audio recording of issue if it were to come back. Call complete
We serviced a
WHIRLPOOL WASHER
Model MHW5630HC2
Near Killeen, TX 76542
Tyler
Job Details: 07/31/2021
"Arrived on site for washer not unlocking door. Upon arrive I found an f8e3, f9e1, & F5E2 error. Upon further inspection I found drain pump and shorted out and cause door lock to fail to open at end of cycle. After verifying pump wasnt clogged I then replaced drain pump and reasse and tested washer. Found no leaks during repairs and unit fully functioning as designed. Call complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS970CIHZ00
Near Temple, TX 76502
Tyler
Job Details: 07/31/2021
"Arrived on site for refrigerator not cooling properly on rc side. Upon arrival I checked temps in both compartments (Rc temp: 55, FC temp: 14 degrees.) found ice bin was full of ice and showed no evidence of a cooling issue right away. I checked thermistor value from main control to rc thermistor (6.39ohms). Also ran tests 4 steps 1-5/and found sealed system operating efficiently. Customer stated a month before arrival unit had a major defrost issue. They showed me photos of ice they defrosted and I confirmed it was in fact a defrost related issue but in the past month it hasnt come back.
We serviced a
KITCHENAID REFRIGERATOR
Model KSSP42QHS00
Near Killeen, TX 76542
Tyler
Job Details: 07/31/2021
"Arrived on site for refrigerator needing previously diagnosed sealed system equipment. Upon arrival found unit had no refrigerant left in system due to size of leak. I installed new compressor, evap coil (due to visibility of dye leak), drip pan heater (major leak area of original leak in system. After vacuuming unit for 30 minutes and verifying no signs of pressure leak I recharged system with 6.750z of refrigerant. Found after letting unit run over another 30 minutes that unit was cooling and evap coil was frosting over evenly. Found psi lvls just around 150 and 0 psi after run time testing. Informed customer it could take 24hrs minimum to stabilize cooling temps. Call complete"
We serviced a
MAYTAG DRYER
Model MED8200FC0
Near Leander, TX 78641
Kayman
Job Details: 07/31/2021
Arrived onsite to install previously diagnosed parts. I installed the thermal fuse and tested the unit. The unit is working as designed at this time. I advised the customer to monitor the unit over the weekend. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GS6NHAXVB01
Near Lakeway, TX 78734
Luis
Job Details: 07/31/2021
Arrived on site for water leaking. Found solenoid on valve not fully closing gained access to icemaker found broken and exposed wires at liner harness
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM01
Near Cedar Park, TX 78613
David S
Job Details: 07/31/2021
Arrived on site for water leaking into fresh food section. I inspected the unit and work area. I found water under the crisper draw. I inspected the drip pan and it is now warped. I gained access to the drain tube in the back of the unit. I found it sealing against the cabinet. I removed the drain tube and found a partial restriction. I cleared the restriction. I attempted to fish a wire up the drain tube in the cabinet and it would not go past a couple of inches. I used a long screw driver and found the same thing. The insulation around the drain tube has collapsed causing the unit not to drain properly. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSSC42FKS01
Near Austin, TX 78730
Luis
Job Details: 07/31/2021
"Arrived on site for cooling complaint. Per customer unit cools but temps rise with doors open,top panel off found excessive heat from condenser coils,found condenser fan not running diagnosed unit will need a new fan assembly parts; ordrng 1 W10181323 (Condenser fan)"
We serviced a
WHIRLPOOL OVEN
Model WFE505W0JS0
Near New Braunfels, TX 78130
Noah D
Job Details: 07/31/2021
"Arrived on site to inspect unit for not heating normally, upon inspection found no visible burns, tested element and found no continuity. Replaced element and tested. Heat returned. Complete"
We serviced a
WHIRLPOOL OVEN
Model WFG505M0BS3
Near Leander, TX 78641
David S
Job Details: 07/31/2021
Arrived on site to install insulation kit per service pointer W10917778. I gained access to the interior of the door and installed the insulation strip. I reassembled the door.
We serviced a
AMANA WASHER
Model NFW5800HW0
Near Leander, TX 78641
Kayman
Job Details: 07/31/2021
Arrived onsite for washer losing power or not operating. Upon inspection I found the unit to be stacked with a dryer on top. I will need to order a 2nd technician for assistance in the repair. Office to R/S. REQUESTING 2 MAN JOB. ; O-emld tckt
We serviced a
KITCHENAID REFRIGERATOR
Model KSSS48FMX00
Near Austin, TX 78739
Luis
Job Details: 07/31/2021
"Arrived on site for cooling complaint. Removed evaporator cover found weak frost pattern frost on only first couple coils removed compressor cover found corrosion on exchanger diagnosed a leak at exchanger in liner sealed system will need to be rebuilt
We serviced a
WHIRLPOOL DRYER
Model WED9550WW1
Near Andice, TX 78628
Jonathan S
Job Details: 07/31/2021
Arrived on site to install previous diagnosed parts. Inspected unit and work area. Found unit has front plastic tear drop. Informed customer when removing front plastic it is mostly likely some of the clips will break. Customer understood and wants to continue with repair. Disassemble dryer and test guide wheels. Recommend to replace other 3 guide wheels while serving. Removed failed guide wheels and pulley. Removed lint from unit. Assembled unit and tested operation. All tested good.
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Leander, TX 78641
Kayman
Job Details: 07/31/2021
Arrived onsite to install previously diagnosed parts. I installed the cam and belt. I tested the unit and during spin the unit make a noise consistent with 2 parts of the drive system rubbing against each other or the bearing in the gear case has failed and is throwing everything off center. I am ordering a gear case and drive system components to complete the repair. The customer had concerns of the unit not filling with enough water. I tested the units inlet valve and it seemed to be ok but I will order a valve JIC. office to R/S due to part availability. ; ordrng 1 W11399433 (Control) and 1 W11038689 (Valve) and 1 W11454734 (Gearcase) and 1 W10721967 (Cam) and 1 W10913953 (Actuator) and 1 W11497303 (Motor)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Leander, TX 78641
Kayman
Job Details: 07/31/2021
"Arrived onsite to install previously diagnosed parts. I accessed and installed the damper, filter housing, dual valve and inlet valve. I tested the unit and it is working as designed at this time. I advised the customer to monitor the unit over the weekend for ice production. Job complete."
We serviced a
WHIRLPOOL COOKTOP
Model GLS3665RS03
Near Leander, TX 78641
Kayman
Job Details: 07/31/2021
Arrived onsite for cooktop sparking while lit and not turning off. Upon arrival I confirmed the complaint. I removed the cooktop and found evidence of a spill over on the 2 modules in question. The unit is working as designed at this time and no more constant sparking. No gas leaks detected during time of service. Job complete.
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Georgetown, TX 78626
Jonathan S
Job Details: 07/31/2021
"Arrived on site to,install previous diagnosed parts. Found screw same as the ones that are in unit. Found no indention on lid for screw and not able recess. Correct the lid (see SD-pic) and added screws. Check lid operation, all tested good. No water leaks detected during service."
We serviced a
KENMORE WASHER
Model 796.4107231
Near Cedar Park, TX 78613
David S
Job Details: 07/31/2021
Arrived on site for washing machine having error code OE. I inspected the unit and work area. I found the drain pump impeller has separated from the motor. The customer agreed. I gained access to the drain pump and replaced it with new. I reassembled the unit and put it through a diagnostics test. The unit is working as designed. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ01
Near Georgetown, TX 78628
Jonathan S
Job Details: 07/31/2021
"Arrived on site or refrigerator freezer and top RC lights out. Inspected unit and work area. Gained access to freezer LED module and bypassed circuit. Found failed module. Removed module and installed new. Tested light and door operation. Found FC door handle loose. Tighten door handle. All tested good, no water leaks detected during service."
We serviced a
KITCHENAID MICROWAVE
Model KBMC140HSS03
Near Dripping Springs, TX 78620
Andrew
Job Details: 07/30/2021
"Arrived on site to replace high voltage and door springs. Replaced mag, cap, diode, transformer, fuse and door springs. Tested unit, unit is now operating as designed. Job complete."
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS0
Near Austin, TX 78724
Scott
Job Details: 07/30/2021
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Austin, TX 78724
Scott
Job Details: 07/30/2021
Arrived on site for load still wet at end of cycle . Ran diagnostics got long fill error code . Checked sensor and pressure hose both checked normal. Replaced valves . Ran diagnostics all checked normal. Did find tenent is using non HE detergent. Instructed on HE usage . No water leaks detected at time of service. Job complete
We serviced a
GE DRYER
Model GTD84ECSN0WS
Near Leander, TX 78641
Kayman
Job Details: 07/30/2021
Arrived onsite for dryer not heating. Upon inspection I found good voltage and polarity at the terminal block. I removed the vent and tested temperature output. I found the unit getting up to 160 and cycling as designed. I ran diagnostics in special mode and found the vent test indicator would flash then turn off with the vent disconnected. I re connected the vent and ran the test again. The vent test light did not turn off indicating a blocked vent according to the tech-sheet.
We serviced a
WHIRLPOOL FREEZER
Model WRX986SIHV00
Near Round Rock, TX 78681
Jonathan S
Job Details: 07/30/2021
"Arrived on site for refrigerator not cooling in RC. Inspected unit and work area. Found RC evaporator majorly frozen. Performed diagnostics mode and tested defrosting operation and found RC thermistor out of range. Will need to replace RC evaporator harness assembly, control and possibly evaporator drain pan. After repair will place nit in basic defrost mode. Spoke with customer on defrosting unit at least 24 hours before service and had customer sign defrost waiver. Informed customer to place towels around unit. ; ordrng 1 W11087438 (RC EVAP HARNESS ) and 1 W11457241 (DRAIN PAN)"
We serviced a
WHIRLPOOL OVEN
Model KFID500ESS02
Near Lakeway, TX 78734
Leonardo
Job Details: 07/30/2021
Arrived on site to test unit for damaged cooktop and lower oven doors. Found both parts damaged ordering parts office to reschedule ; O-emld tckt
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Andice, TX 78628
Cliff
Job Details: 07/30/2021
"Arrived on site to diagnose a dishwasher that is not cleaning properly. Found heavy mineral deposits in unit, and advised customer on best cycles and options for best performance. Also advised homeowner on best cleaning procedures to deal with deposits in unit. No further repairs needed and no leaks were found at time of service."
We serviced a
AMANA DISHWASHER
Model ADB1400AGB3
Near Uhland, TX 78640
Jacob
Job Details: 07/30/2021
Arrived onsite for unit not draining the water fully. Checked the drain hose and drain hose was good. Let customer know that water at the bottom of the sump and motor is normal as it is there to keep the seals moist. Called tech line. Said that some water is normal at the bottom of the sump and motor. That if unit is not used the water left inside will start to smell and to run the unit once a week with cleaning products to help keep the smell out.
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS02
Near Austin, TX 78750
Luis
Job Details: 07/30/2021
Arrived on site for loud noise from left side door. Installed extension and bracket noise still present removed extension found hinge square corners rounded allowing extension to rotate around hinge. Ordering hinge.; ordrng 1 WPW10485980 (Hinge door)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Dripping Springs, TX 78620
Leonardo
Job Details: 07/30/2021
Arrived on site to test unit for door not closing. Test unit and found striker not sitting correctly. Secured striker test unit and unit test good job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS3
Near Austin, TX 78724
Scott
Job Details: 07/30/2021
"Arrived on site for fan motor not running . Tested fan , would hummm but not blow . Found large piece of plastic stuck in there . Removed obstruction. Fan works and unit is heating . Job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Round Rock, TX 78665
Jonathan S
Job Details: 07/30/2021
Arrived on site for dishwasher leaking out the back per customer. Inspected unit and work area. Pulled unit out and found signs of water dripping from heater connection. Tested heater nuts. Performed diagnostics mode and checked fault codes. Found fault code F10-E1 dispenser error. Ran test mode and found still leaking at element. Mead resistance on element at 14.9 ohms. Removed element and installed new gaskets on element. Performed diagnostics mode and found unit still leaking. Will need to replace heating element assembly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHM00
Near Georgetown, TX 78633
Lou
Job Details: 07/30/2021
"Arrived on site to inspect refrigerator water dispenser stopping in the middle of dispensing. Upon further inspection, the customer advised that the water dispenser worked for about a day then went back to intermittent dispensing. I inspected the left door hinge that was recently replaced and it is operating as designed. I placed the unit in diagnostics and tested the water dispenser and door switches in tests 73, 74, & 96 and all tests passed. I found the UI display, located on the side of the left RC door, had digits missing. I contacted techline and spoke to Austin and advised of my findings and Austin advised to replace the main UI on the front of the left RC door and the UI on the side of the door. I am ordering the UIs and office to schedule return service. No water leaks observed during service.; ordrng 1 W11456121 (UI) and 1 W11314429 (Panel UI)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM04
Near Hutto, TX 78634
Jonathan S
Job Details: 07/30/2021
"Arrived on site to install previous diagnosed part. Removed failed module and installed new. Tested operation. All tested good, no water leaks detected during service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB329DMBM02
Near Austin, TX 78721
Scott
Job Details: 07/30/2021
Arrived on site replaced ice maker . Ran harvest all checked normal. No water leaks detected at time of service. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Austin, TX 78726
Justin
Job Details: 07/30/2021
Arrived on site for a dishwasher with a damaged rear brace. Upon further inspection I found the rear brace bent and the front braces also bent. Office to reschedule.; ordrng 1 WPW10681506 (Tub) and 1 CNOTE (2 HOUR)
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Austin, TX 78729
Matthew
Job Details: 07/30/2021
"Arrived onsite for washer making noise in spin cycle. Upon arrival put unit in diagnostics and found no stored error codes. Ran auto test and noise was noticeable in the spin cycle. Ran individual spin test and last about 3-5 seconds in the beginning. Called tech line for assistance. Recommended replacing gearcase, motor, cam and belt. SR#7731382497 due to replaced parts being worn again. Potentially warped shaft causing issues to repeat. Office to reschedule. Ordering gearcase and bringing back cam, motor and belt.; ordrng 1 W11035747 (gearcase)"
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCF72DKL01
Near Austin, TX 78717
David S
Job Details: 07/30/2021
Arrived on site for fridge not having water. I found the supply line kinked. I filled the reservoir and checked all lines. The unit is working as designed. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WFW8300SW03
Near Austin, TX 78735
Kevin
Job Details: 07/30/2021
"Arrived on site and inspected washer and found motor is running but basket is not spinning, removed rear Panel and Found belt is frayed ; ordrng 1 WP8540101 (Belt)"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Leander, TX 78641
Kayman
Job Details: 07/30/2021
Arrived onsite for dryer not heating. Upon inspection I confirmed the complaint. I accessed the terminal block and found the L1 wire on the power cord burned in half. I found the damage affected the terminal block on that L1 side. I replaced the terminal block and advised the power cord would not be covered under warranty. The customer agreed so I replaced the cord and tested the unit. The customer advised me that the timer does not advance most likely from the power cord failure shorting the timer. I replaced the timer and tested the unit. The unit is working as designed at this time. Job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Round Rock, TX 78681
Kayman
Job Details: 07/30/2021
"Arrived onsite to install previously diagnosed parts. I installed the main control, console, vent fan, vent fan harness, gasket, drain pump and I shortened the length of the existing drain hose to ensure good draining. I was not able to test the unit due to the kitchen being remodeled and not connected to power or water supply. Job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTE254ESS
Near Round Rock, TX 78665
Jonathan S
Job Details: 07/30/2021
"Arrived on site for dishwasher not cleaning dishes. Inspected unit and work area. Found spray arm clogged with food items. Performed diagnostics mode, no fault codes stored. Monitored test cycle and found all components functioning. Cleared food items from spray arm. Spoke with customer on running cleaner through unit once month as user care guide states. Spoke with customer on soap usage with home water softener. All tested good. No water leaks detected during service."
We serviced a
KITCHENAID OVEN
Model KODE500EBL00
Near Austin, TX 78746
Kevin
Job Details: 07/30/2021
Arrived on site and inspected ovens and found F1E0 showing on display spoke with techline and they recommended replacing control panel. ; ordrng 1 W11087451 (Control panel)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Lakeway, TX 78738
Andrew
Job Details: 07/30/2021
Arrived on site to test unit for not washing correctly. Found actuator was not attached to shifter. Attached and secured shift actuator to shifter with zip tie. Needing actuator to fix issue. Office to reschedule.; ordrng 1 W10913953 (Actuator)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Leander, TX 78641
Lou
Job Details: 07/30/2021
"Arrived on site to inspect refrigerator temps. Upon further inspection, I tested temps in the FC=51 degrees. Removed the FC evap cover and found the unit was in defrost mode. Placed my gauges on the compressor and drier and monitored pressures. I found the pressures equalized. Cycled power to the unit and monitored pressures again and found them out of range. By my readings, there is a restriction in the system. I am ordering the evaporator and UV dye drier and CNOTE-2 HOUR JOB. Office to schedule return service. No water leaks observed during service.; ordrng 1 WP2188822 (FC evaporator) and 1 Wpw10143759 (UV drier) and 1 CNOTE (2HR JOB) and 1 W10309988 (Compressor kit)"
We serviced a
MAYTAG DRYER
Model MGDC215EW2
Near Austin, TX 78754
Scott
Job Details: 07/30/2021
"Arrived on site for scraping noise . Found Bobbie pin in rear seal . Removed pin , checked felt is still in good condition. No lint build up at time of service. Job complete."
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFS02
Near Leander, TX 78641
Lou
Job Details: 07/30/2021
"Arrived on site to inspect refrigerator water dispenser not working. Upon further inspection, I tested the dispenser and the water came out and went to a trickle. I tested the ice maker fill tube and it did the same. No water filter is being used due to the home having a filtration system. I placed the unit in diagnostics and tested the door switches and water dispenser and the water came out in a trickle . I am ordering the inlet valve, dual valve, filter head and filter head heater. Office to schedule return service. No water leaks observed during service.; ordrng 1 W10865826 (Inlet valve) and 1 W11535162 (Dual valve) and 1 W11024084 (Heater) and 1 W11024083 (Filter head)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC703HPS00
Near Waco, TX 76710
Jonathan M
Job Details: 07/30/2021
"Arrived on site for a refrigerator that still dispensing water as the ice dispenser is pushed. Inspected unit and work area. I called Whirlpool Techline and spoke to Steve SR# 7731386425. He had me disconnect the water pedal from the user interface and test the unit. Found the unit not dispensing water when the ice paddle was pushed. As soon as the water pedal was connected to the user interface, found the water dispenser activated when the ice dispenser was pushed. He had advised that based on that information, the issue is with the water bottle and having a shorted wire.. Ordering the paddle and will return with a Control. Office will need to contact the customer about a refund for the difference between the original quote.. ; ordrng 1 W10317253 (pad)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC703HPS00
Near Waco, TX 76710
Jonathan M
Job Details: 07/30/2021
"Arrived on site for a refrigerator that?s dispensing water when the ice switching impressed. Inspected unit and work area. Confirmed customers complaint and found an ounce of water being dispensed when the ice button was pressed.Replaced user interface and test at the unit. The unit began working as designed. Call complete."
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX305ESS1
Near New Braunfels, TX 78132
Andrew
Job Details: 07/30/2021
"Arrived on site to replace previously diagnosed valve. Replaced valve and water is now filling significantly better, but not quite where Id would like it to be, removed filter to show customer where I would like water flow to be. So recommended running cleaning cycle before putting filter in. Left old filter out to have customer monitor the improvement in ice production and to prove filter is indeed needed. Removed water lines and ensured lines were all cleared. No leaks detected. Job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM354DSS4
Near Austin, TX 78717
Justin
Job Details: 07/30/2021
Arrived on site for a dishwasher with the top rack not closing. Upon further inspection I found the right side adjuster broken.Upon removing the adjusters I found the right side adjuster positioning clip missing. I installed the new adjuster and zip tied the spot where the positioning clip should be. The unit will still and is now working as designed. The customer approved of the repair.
We serviced a
GE OVEN
Model JTP15BA4BB
Near Georgetown, TX 78633
Lou
Job Details: 07/30/2021
"Arrived on site to inspect wall oven not turning on. Upon further inspection, the customer advised that theyve tried turning the unit off at the breaker and the unit failed to turn on, but the light and display still work. I pressed all buttons and the only one to respond was the cancel button. While researching the control panel, the unit beeped and I see the Bake and it came on. After approximately 1 minute, the unit shut off. I found that the main control and control panel have been discontinued. I advised the customer thats we could have the main control rebuilt, but with the control panel being discontinued, I could not guarantee that the rebuilt control would pair with the current control panel.