Arrived onsite for washer continuously draining. Found the unit plugged in and not draining. I tested the unit 3 times and operated as designed and didn't continue draining. Could not replicate the issue stated leading there to possibly be debris or a sudden bubble stuck in water pressure line. Unit is operating as designed. No leaks present. Call complete. No parts installed. Customer not onsite for signature.

"Arrived onsite for unit not heating found that unit was taking two cycles to dry. Found bad reading from Hi limit, replaced. Upon further inspection found air flow restriction ran vent with unit disconnect from external vent & air increase also notice customer vent is 5' to 6' feet coiled behind unit recommended customer have builder inspect vent & shorten vent hose."

"On arrival verified complaint of unit not turning on any elements. On inspection found junction box voltage is L1to N 123vac, L2 to N 24. N to G 0. Voltage is incorrect and unable to activate elements. Customer signed incoming voltage voltage checklist was filled out. Job complete no parts installed."

"Arrived on site to replace previously diagnosed parts. Upon further inspection, found control not reading the signal from actuator, as well as gearcase leaking oil. I'm ordering parts, but customer is going to call the manufacturer to see if he can get an extended warranty. ; ordrng 1 W11032871 (Relay) and 1 W11657965 (Control) and 1 W11261591 (Gearcase)"

"Arrived on site to install previously diagnosed part. Inspected unit and work area. The customer stated that since the previous technicians trip, the ice maker has continued to work, so they don't believe that there's any issue with that at the moment. I went ahead and replaced the door gasket and tested the unit. The unit is working and operating as designed. Call complete. W10830055."

"On arrival, verify complaint of clean light flashing and unit draining constantly and beep. I found error code F8e 4. After speaking with customer about the load that happened prior to the error code found that the customer had put dishes into the dishwasher with dawn dish soap potentially causing studsing. On inspection, the unit found that the overfill switch was wet. And had activated, the error code cleared water from the overfill switch and ran diag test confirmed. No leaks found all components are activating correctly advised Customer of importance of not using dawn dish soap in dishwasher. Job complete no parts installed"

"Arrived on site to test unit for not starting, tested unit found broken door switch, replaced and tested unit is now running as designed job complete installed WPW10237959; O-emld tckt"

"Arrived on site to test unit for drum not spinning. Upon arrival customer stated unit will run and heat but the drum does not spin. Verified issue, can hear the motor running but drum not spinning. Gained access to internal components and found shredded belt and seized roller bearing. Replaced roller bearings, pulley wheel and belt using the repair kit (4392065) and tested unit, unit is now running as designed, job complete."

"Arrived on-site for unit. Leaking unit is located in backyard under awning, completely covered from outside elements. Unit had flooded customer's house, which is why unit is located in the backyard. Was able to hook cold side with water hose and run drain line in the grass. Turned water on and started unit almost immediately water was leaking. Found hole in the outer tub. Took pictures and sent video to supervisor. Ordering parts office to reschedule ; ordrng 1 W10371566 (Outer tub) and 1 W11397111 (Wash plate) and 1 W11223765 (Bolt)"

Arrived onsite for dryer not heating. I confirmed no heat present on unit. I checked the thermostat and heater and found the thermostat to be backfeeding indicating it has failed. Thermostat sent with me is incorrect for the model and will need to order the thermostat kit and return with heater. Replace heater and thermostat kit. Set for return 02/21/25. Ordering W10900067 Thermostat kit.; ordrng 1 W10900067 (Thermostat kit)

"Arrived on site to replace previously diagnosed part. Replaced control (W11607637) and applied power to the unit, drain pump did not immediately engage. Ran a diagnostic cycle with all components properly engaging. Ran a calibration cycle successfully. Unit is now running as designed, no leaks detected, job complete."

"Arrived on site to follow up on sealed system repair. Tapped system and found pressure present. Evacuated system and removed compressor and drier. Installed new drier and Ran some nitrogen through and did not see any oil in the lines. Replaced compressor and pressure tested again. Found no leaks. Evacuated system and verified good vacuum. Charged to MFR spec 54g and tested. Verified compressor came on and unit started cooling as designed. Repair completed. Parts used - W11506635, WPW10143759, w11547313."

"WFES3030RS0 Arrived on site for a range not reaching correct temperature. On arrival, I tested the thermal fuse part is working i tested bake and broil element,broil is working good bake element has failed . I replaced the bake element product is still not reaching correct temperature. I replaced control board as well set temperature to 500 and used my meter to test temperature. Product reached temperature and is reading correct temperature product works as it's designed ."

"Arrived onsite and replaced the control and Ui together. Unit un-installed and unable to be tested. Advised customer on repair. W11754660, W11742740"

Arrived on site for refrigerator not making any ice. Verified water works at dispenser. Confirmed ice tray is full. Reset power to icemaker. Cycled and icemamer completed cycle. Advised customer on icemaker reset. Working as designed. Call complete.

"Arrived on site for customer complaint of unit not agitating. I ran diagnostic cycle found actuator not engaging properly. I replaced actuator and splutch, unit tested good. Parts used w11481722 w10721967"

On arrival verified complaint of unit not draining. Ran diag cycle and confirmed unit is taking too long to drain disconnect to drain pump filter and found multiple makeup removal cloths Stuck in the filter removed debris and replace filter ran diag cycle in filled unit with water. Then drained unit out. Confirm unit is now draining correctly.Job complete no parts installed

Arrived onsite for unit arching. Upon arrival inspected unit. Unit has level 2 cooking rack . Customer did inform me they do not use top rack while cooking. This will cause arch level 2 rack both need to be loaded while in use. Painted arch area to cover bare metal tested unit without rack in it. Unit is functioning properly and as designed to . Called safety and took pictures sr#7740935286

"Upon arrival verified complaint of unit draining, constantly unit will need main control uninspection found main control ordered as the incorrect one found that the work order has multiple model numbers listed. And wrong model number was used to order main control corrected model number error. And ordered correct main control Ordering W11603810 reschedule for 2/24 per customer request; ordrng 1 W11603810 (Main control)"

"Arrived on site for smells like lighter fluid. Upon arrival, inspected unit. There are no gas leaks and flames are nice and blue. I believe the smell is from the new metals that are burning off. Unit is operating as designed. Job complete"

"Arrived on site to inpsect cooktop leaking gas. Upon further inspection, I turned the gas supply on the cooktop and began testing with the gas tester. I checked all connections and each valve and burner and detected a leak while the cooktop was in standby on the left rear, left front, and left front burners. I am ordering the valves for left front, right front and right rear. W11702872, W11703063 x2. Office to schedule return service. I have left the gas supply off. ; ordrng 1 W11702872 (Left front valve) and 1 W11703063 (Right front valve) and 1 W11703063 (Right rear valve)"

"Arrived on site to inspect refrigerator noises. Upon further inspection, I found the unit in defrost mode and I cycled power to the unit and placed it in diagnostics. I tested the evap fan motor and found it very loud and making a vibration noise. I gained access to the evap fan motor and attempted to adjust the fan, motor and bracket and nothing changed. I removed and the fan motor and reassembled the unit and retested and unit is operating as designed and much quieter. No water leaks observed during service, job completed. No one available to sign for receipt/vacant new build. WP2315549"

"Arrived on site for no ice. Loud noise while icemkaer running,replaced defective icemaker ran harvest passed icemaker filled with water. W11692144; used 1 W11692144 (Icemaker) from stock"

"On arrival verified complaint of unit taking too long to dry and lint not been collected on lint filter. On inspection found no issues with the vent being crushed. Run air only cycle with vent tester and found that the unit failed to vent correctly. Remove the vent from the unit, then isolated the unit reran vent test and found that it now passed completely. Advise customer of the need to clean the wall Vent confirmed using time dry cycle that the unit is Heating correctly job complete no parts installed"

Arrivednonsite for concern about the load and go feature not working and tested. Found unit is dispensing the detergent properly all checks good. Demonstrated operating to Mr. while onsite. No parts.

Arrived on site for a microwave that is making abnormal sounds during operation. Inspected unit and work area. The customer advised that the machine grumbles as the turn plate is moving and they're noticing that this microwave does not heat as well as previous microwaves. I tested the unit by heating up a cup of water. I found the machine adequately heating the water inside of the microwave but did confirm the customers' complaint of loud noises coming from the roller supports. Ordering the roller support and will return with the rest of the parts sent with me. The office will need to contact the customer about a return date due to limited parts availability. No parts were installed; ordrng 1 W11252182 (Turn table ring)

"KGRA806PSS02 Arrived on site to replace previously ordered part. Upon arrival, proceeded to replace WP9756559ES keypad. Tested unit and now unit is functioning as designed."

"Arrived on site to test unit for noise. Upon arrival customer stated ever since they got this unit, it made a strange noise that gradually got more frequent and more louder. Activated all moving components in the unit, noise is originating from the damper when activated. Customer confirmed. Replaced damper (WPW10594329) and tested unit, noise has been eliminated and unit is now running as designed, no leaks detected, job complete."

Arrived on site to install previously ordered part. Replaced manifold W11613489. Unit is operating as designed. No leaks are present. Job complete

"Arrived on site to test unit for unit not responding. Found control retention clips to console are broken and when attempting to push any buttons control is being pushed away unable to select options. Recommend console, control and control clip. May need sump assembly but unable to verify until control issue is addressed. Office to reschedule. ; ordrng 1 W10815819 (Console) and 1 W10629551 (Clip)"

Arrived on site for error code f2 e1 stuck key pad. Upon arrival customer informed me unit staying on fan not turning off after hitting cancel button. Informed the customer fan running after hitting cancel button is normal. Unit is in its cooling process therfore fan will run until unit reaches its proper cooling temperature then unit will shut off. Pre heated unit to 350 then hit cancel monitored unit. Oven did in fact turn off after 15 minutes. Customer noticed how to put unit into test mode. I informed customer not to do that especially when using the oven to cook could possibly burn out the fan and blow a fuse. Noticed issue with tech line to inform them of customer going into test mode to see cool down temperature reading. Spoke with Chris sr#7740974028 he is aware of customer going into test mode while using unit and will no be responsible for any internal damage

"Arrived on site to test unit for no heat. Upon arrival customer stated unit worked for awhile after the last repair but is now having the same issues. Tested unit, unit is tumbling but no heat is being produced. Tested fuses and found thermal cutoff reading open. Replaced TCO (279816) and tested unit, unit is now heating properly. Ran a vent test, test is showing a restriction in the venting system. Advised customer to contact a vent cleaning professional to inspect and clean vents prior to using this unit. Unit is now running as designed, job complete."

"Arrived on site to test unit for no light in oven and warming pad not working, customer has figured out how to use the warming pad but light is still a issue, tested unit found black wire disconnected on the socket, connected and tested, unit is now running as designed job complete no parts installed"

Arrived onsite unit not completing wash cycle ran diagnostics and found error code f4e3 wash motor failure ran test confirmed wash motor not working replaced wash motor and tested unit is work as designed no leak present at this time job complete. Used w11613479

"Arrived on site to test unit for tripping breaker, tested unit found unit is installed properly, reset breaker and it popped in 3 seconds, breaker has been replaced, plugged into into a different outlet and noticed a burning smell, exposed compressor and found start device melting, removed device and tested compressor, 2 bottom pins getting 5.9 ohms, right pin and top 5.6 ohms, left pin and top .5 ohms, compressor start relay is shorted and will require a compressor replacement called safety to document safety will authorization further repairs W1DFWZ0WPL1, ordering compressor, pre cooler, access value and dye drier, office to reschedule ; ordrng 1 W10233960 (Compressor) and 1 W11678305 (Pre cooler) and 1 Accessvalue (Access value) and 1 Dyedrier (Dye drier)"

"Arrived on site to inspect the dishwasher that had some rust on the heating element and not mounted properly. Upon further inpsection, I found that the dishwasher heating element had a light layer of surface rust. This is typical on all dishwashers and is not going to affect the function of the unit. I placed the dishwasher into diagnostics and observed no error codes. I ran component testing and found all components to be operating as designed. The customer stated that the unit was not mounted properly. I checked the mounting and see that there is nothing usual or problematic. The mounting brackets are secure and mounted to the sides, and the unit is level and all feet evenly sitting on the floor. If the customer wishes to have the unit remounted or mounted in a different manner, they will need to contact the installers. No parts installed."

Arrived on site to diagnose washer not finishing cycles / error erroring. Checked codes and fijnd F8E1 for low fill. Tested valves and found cold valve 2 was just humming and not flowing any water. Replaced cold valve and tested unit. Verified cold valve is now properly filling. Ran diagnostic cycle and confirmed all functions are working properly. Unit working as designed with no water leaks. Call completed. Parts used - W11688995.

Arrived onsite for unit not turning on inspected found unitwas tripping breaker unit has not had burn off preformed isolated element unit did not trip ran unit to 500 degrees no issue advised customer to allow burn for one hour if symptoms persist recommend replacing breaker job complete. No parts used

Arrived onnsite to test unit for filing with water when unit is shut off. Replaced faulty valve(W11513255). Unit now working as designed. Home is still under construction and has not been closed on yet. Contractor not present for signature. Job complete.

"Arrived on site for customer complaint of door having a gap in the gasket where it meets the frame. I used heat gun to form gasket better, unit tested good."

"Arrived on site to inpsect washer not starting a cycle. Upon further inspection, I found that the washer would continuously drain unless unplugged. I found that the pressures sensor on the control had failed. I replaced the control and recalibrated and then tested the washer. The customer does not have a hot water supply hooked up to the washer. The washer is now operating as designed. No water leaks were observed during service. W11603810"

Arrive downside to install previously diagnosed parts. Inspected unit and work area. I replaced the motor and blower wheel and tested the unit. The unit began to work and operate as designed. Call complete. 279787 and WP697772.

MVW5430MW1 Arrived on site for a washer not draining. On arrival verified issue i found a broken lower wireharness replaced lower wireharness calibrated and tested product works as it's designed no water leaks visible from main water supply.

"Arrived on site to inspect refrigerator temps. Upon further inspection, I found the RC section temps set at 34 and FC set to 0 degrees. Customer advised items have been freezing on the top shelf. I found the food placement was good inside the RC section. Also found the right RC door gasket is torn and the unit is not level as it has a slight tilt forward. The customer mentioned the deli drawers are badly sagging in the middle as well. I advised the customer that there is nothing I can do with the drawers as they're considered cosmetic and cosmetic warranty is only good for 30 days. I recommended that my customer contact the manufacturer to discuss and I would contact tech support to get documented. I placed the unit in diagnostics and tested the unit in tests 1, 2, 3, 4, 28, 29, and 30 and all temp readings were within range. I contacted techline and spoke to Joe and advised of the complaints and my findings. Joe provided a text to my phone and I provided photos of the deli drawers, interior of the RC section and the torn door gasket. Joe questioned if the deli drawers open and close properly an I advised that they do slide in and out properly. Joe advised that the drawers are operating as designed and to not replace anything other than the right RC door gasket and control kit and provided SR#7740981778. I advised the customer of my conversation and provided them with the SR number. I am ordering the right RC door gasket and CNOTE-LSO PER CUSTOMER REQUEST and office to schedule return service. No water leaks observed during service. Replacing the door gasket, hv control, panel UI and leveling the unit to get the divider flush with the back wall upon return service.; ordrng 1 W10917313 (Right RC door gasket) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"

Arrived onsite for oven not holding temp. I tested the unit and found the ignitor to take long to light flame. I checked the amperage on the bake ignitor and found it only pulling 2.8 amps. I replaced the ignitor and the new one is now pulling 3.8 amps and igniting much quicker. Unit is now cycling aswell as designed. Unit operates as designed. No gas leaks present. Call complete. Installed W11176454 IGNTR-OVEN.

Arrived onsite for unit not cooling. Found leak at lokring. Oil and dye has leaked out. Cap tube is extremely short. Need to replace compressor due to running dry and flush system with nitrogen. Also need to used orderd tubing to extend line at heat loop so dryer can reach cap tube. Office to reschedule sealed system technician 2hrs. ; ordrng 1 876765 (Tubing) and 1 Lokringkit (Lokring kit) and 2 W11504449 (Lokring to cap tube)s and 1 2hrs (2hrs) and 1 Nitrogen (Nitrogen)

"Arrived on site to replace previously diagnosed parts. Replaced suspension (W11400156) and wash plate (W10902814). Ran a diagnostic cycle, all components are properly engaging. Ran a calibration cycle successfully. Unit is now running as designed, no leaks detected, job complete."

"WTW6157PB0 Arrived on site for a washer not working. On arrival verified issues,product was stuck in long drain . I replaced the control board, and I was about to test after running diagnostic product wouldn't engage to agitate or spin. Further inspection found rotor guard was jammed against the rotor . Rotor is damaged i uploaded photos of damage not sure how it happened order parts . Rotor , rotor guard, stator and clutch returning parts just in case needed. Office to reschedule for client. ; ordrng 1 W11627512 (Rotor guard) and 1 W11260238 (Rotor) and 1 W10754448 (Clutch) and 1 W11195971 (Stator)"

Arrived on site to diagnose washer not progressing in cycles/ stopping when its supposed to rinse and spin. Checked for errors and found F8E1 for low flow. Ran valves and found cold valve was shut off at the wall. Turned on valve and found cold water supply restored. Tested all other functions are verified proper operation. No parts needed. Found no water leaks present. Call completed.

"Arrived on site for ice maker still dripping . Found ice maker keeping valve open to long and causing an over fill of icemaker, used adjustment on IM . IM still overfilling . Found evap drip tray full of ice and drain hole frozen over . Cleared hole and tray .replaced icemaker W11729596. Ran harvest and all checked normal. No water leaks detected at time of service. Job complete Maintenance not on hand to sign ticket"

"Arrived on site , replaced control W11607637. Ran. Calibration and diagnostics wash . All checked normal. No water leaks detected at time of service job complete. Maintenance not on hand to sign ticket ."

Arrived on site to test unit for oven light staying on and not heating. Found door latch was not recognizing door was being closed. Also found console was not responding. Adjusted latch and replaced console(W11449117) using autho code given by safety J1DG1P0WPL1. Unit is now working as designed. Job complete. SR#7740871418; ordrng 1 W10883049 (Latch)

Arrived onsite for leaking and spoke with customer who explained it was leaking detergent over the side of the bleach cup on the tubbring. This was from accumulated and hardening soap that had blocked the cup drain due to it being used for something other than bleach. Cleaned tub ring and advised customer on proper use. All checks good. No parts.

"Arrived on-site for unit, not heating. Also making a screeching noise. Upon arrival, turn unit on unit was not making any noises. Customer showed me video of the screeching noise. Inspected slight noise coming from the fan motor. Found drill bit in fan housing, possibly causing the screeching sound. Customer will monitor unit for screech and sound. If appears again, customer will get video of it. Unit element is coming on and unit has good airflow. Monitored temperatures for thirty minutes. Could not find anything wrong with element or temperature. Spoke with SW to confirm findings, customer did say they do in fact dry multiple towels at once. Recommended not over loading unit and only putting 2 to 3 towels at a time . Also voltage to unit checked out fine . Unit is functioning properly and as designed to. No parts used job completed"

Arrived on site to test unit for unit not finishing a cycle. Test unit by putting it in test mode and found F4E3 error wash motor and F7E1 error no heat. Ran unit in test mode and unit filling with water but not circulating the water. Replaced sump and motor test unit and unit test good no leaks present job complete. W11025157

Arrived on site to test unit for unit not starting. Test unit and unit going vent error code. Resolved vent test unit and unit test good job complete. No leaks present unit is starting and washing at this time job complete. W11649995

"Arrived on site to replace previously diagnosed drum, replaced and tested, unit is now running as designed job complete installed W10545923"

Arrived onsite and found unit withnstalled production. Found unit with no error codes but water linennot frozen and harvest and fill operating perfectly. Ice box fan may not be optimal. In event of call back please send ice maker and ice box fan. Set both the mullions humidity management to 100% operating. No parts.

Arrived on site to test unit for unit not heating. Test unit and found and diode shorted. Replaced diode test unit and unit heating correctly job complete. W11256462

"Arrived on site for customer complaint of noise issue. Found out the vent was cleaned, and after that the water/steam valve was loose. I tightend the valve, unit tested good."

"Arrived on site for customer complaint ofnfreezer door being damaged and ice maker not working. I replaced freezer door and nameplate, and found water line was frozen, defrosted line, unit tested good. Parts used w11178521 lw10648583"

Arrived onsite for unit not starting found unit was full of water had to drain water from tub removed drain pump found obstruction in pump replaced drain pump ran test unit is working as designed job complete uesd part W10876600

KDTM354DSS5 Arrived on site from previous visit to install parts. On arrival I installed two drain hose tested product working as its designed no water leaks visible from main water supply. I uploaded photos of before and after.

"Arrived onsite for unit not cooling. Room temperature in both compartments. No frost pattern. Tested and found compressor only humming then begins to rattle. Unit has sealed system failure. Ordering Compressor, evaporator, drier and access valve. Office to reschedule 2hr sealed system. ; ordrng 1 W11557671 (Compressor) and 1 W11546605 (Evaporator) and 1 WPW10143759 (Uv drier) and 1 W11506635 (Evaporator) and 1 Nitrogen (Nitrogen) and 1 R600a (R600a) and 1 2hr (2hr)"

Arrived onsite for door falling apart. Inspected and found right trim and door handle assembly cracked allowing glass to come loose and falling apart. Replaced handle assembly and trim. Unit is now functioning properly. Job complete

Arrived onsite for dryer stopping mid cycle. I pulled the unit as I heard the motor struggling to run. Unit will stop within 1 minute of running. I checked the outlet and found the unit to not be getting proper voltage between L1-L2 which was reading 122v. The outlet will need to be checked as it is supposed to be receiving 240v from L1-L2. Call complete. No parts installed.Unit 201.

Arrived on site to test unit for vent fan making noise. Test unit and found screw hitting fan. Removed screw test unit and unit test good job complete. No construction unit is vacant

Arrived on site to test unit for unit stopping before getting to temp. Test unit and found blower not coming on for the big oven. Ordering new blower and will replace blower and control board and sensor. Rescheduled for Friday 2/21; ordrng 1 W11248652 (Blower) and 1 W10859573 (Sensor)

KSDG950ESS7 Arrived on site for a range with defective legs. On arrival verified issue replaced legs tested and leveled product works as it's designed.

"MVWB855DC3 Arrived on site for a washer not working correctly. On arrival, the product was working. The client stated it's works sometimes, and then it stops working. I ran diagnostic and found F0E3 overload and F5E1 lid lock and main control, not communicating parts were not sent . I order and reschedule client for 2/18/25.; ordrng 1 W10861642 (Lid lock) and 1 W11417461 (Main control)"

"Unit is in apt 445Arrived on site for washer not starting cycle . Ran diagnostics got 5-2,5-3,6-2. Ran diagnostics and door lock keeps clicking and never starts cycle . Found wire to door latch connection broken . Fixed wire . Ran diagnostics. Door is latching properly and unit will advance in test cycle . Apt has water turned off , no able to fully test . No parts installed . Job complete . Maintenance not on hand to sign ticket ."

"339 is apt appliance is located Arrived on site for fridge freezing up and tripping breaker . Unit has been unplugged for couple days and has defrosted . Ran dianostics test . Fans ,dampner are working properly . Defrosted heater heating , getting correct voltage . Found some water standing on top of evap fan housing . Installed extension tube from truck stock WPW10496649. Apt has water turned off. Left fridge running . Advised maintenance to check periodically to see if any new frosting has happened ,and if so to leave unit running on return . Job complete"

"Arrived on site to install previously diagnosed and ordered parts. Due to the compressor failure and fc defrost thermistor failure, I removed and replaced the thermistor then evacuated the system and cleared the system with nitrogen. I removed and replaced the compressor, access valve, and uv dye drier and vacuumed the system down to -30/0psi. Installed manufacturer recommended 64g of R600 refrigerant and allowed the unit to equalize. Tested the unit and found no leaks in the system and unit is beginning to cool. Unit is operating as designed. No water leaks observed during service, job completed. W11506635, WPW10143759, W11557671, WPW10384183"

"Arrived on site for unit freezing items in the fresh food section. On arrival found no evidence of foods more liquids, freezing. Did find items blocking airflow channels That could potentially cause cold spots on the shelves. Notified customer of proper storage and also instructed customer on temperature settings. Customer will monitor. Unit is functioning properly. Job complete."

"Unit1219. Arrived on-site for unit tripping The breaker every couple hours. On arrival, the tenant stated that the unit has been connected to an extension cord and has not had any issue in a week's time. Found gfci breaker with red overload indicator light on. Called techline and spoke to Butch SR#7739876285. Recommended maintenance have breaker replaced. If possible with a better quality breaker. Job complete"

Arrived onsite for dishwasher leaking. I tested the unit 3 times and found no leaks present. There is no indication of a leak or any water trails present. The underneath was dry and no leaks were observed during time of testing. Unit is operating as designed no leaks sighted. Call complete.Unit 148.

"Arrived onsite and repaired unit replacing the belt and repair kit. All checks good. Unit is now operating as designed. 341241,4392065"

Arrived onsite for unit making grinding noise. I found the idler pulley to not spinning correctly. When trying to replace the pulley roller the new roller when tightened doesn't spin. Going to order WPW10344192 Idler pulley assm to continue with repair. Office to RS as i didn't get to ask the maintenance worker. No signature due to customer not present. ; ordrng 1 WPW10344192 (Idler pulley assm)

"Arrived onsite and used waterline and couplers to repair unit. Unit is now operating as designed Without leaking. Allmchecks good. W11162040, WP2300868, WP2198677; ordrng 1 WP2300868 (Coupler (Restock WP)) and 1 WP2198677 (Coupler (Restock WP))"

Arrived onsite for defrost failure complaint in unit 546. Fouhd vacant and fridge unplugged for some time plugged in and activated first defrost. Found heater is operating properly. No other failures indicators. Air gapping or airflow problems from overloading can cause defrost failure over time. No parts. No signer available.

Arrived onsite for elements not heating. I found the N-G to read at 212v from the outlet itself. I also found L1-L2 to read .053v. No issues with the unit. The issue is the wiring as the L1-L2 isn't receiving the 212v which is found on N-G. I documented photos and filled the checklist out on my voltage findings. Electrical will need to be fixed as the unit won't heat due to improper voltage. Call complete. No parts installed. No one onsite for signature.

On arrival verified complaint of unit not heating per previous diag replaced heater. Once heater replaced ran diag cycle and confirmed heater now activates correctly. Job complete installed w11537778

Arrived on site to test unit for no power. Test unit and found opened thermal fuse. Will order new thermal fuse and will order a blower and tod just incase. Rescheduled for the 20th per customers request. ; ordrng 1 WPW10545255 (Thermal Fuse) and 1 WPW10641253 (Blower) and 1 WP4449751 (Tod)

"Arrived on site for customer complaint of unit not producing ice. I tried to jump ice maker, ice maker not rotating, I replaced ice maker, unit passed harvest test. No charge to customer, AE warranty."

Arrived on site for unit not turning on. Took unit down to inspect found left bolt holding unit to top cabinet no even t8ght and loose Connor bolt is completely broken. As I'm disassembling unit keep finding broken plastic pieces and exhaust cover broken and falling off took pictures and notified supervisor. Found online 20 amp fuse missing from unit. Checked for L1 to ground shorts. None found ( no load). Tested underload with 1 cupm9f water and 15 amp mini breaker installed. When calling for heat the push to start relay on the control will not stay energized. Unit will need a newcontro part# 10245197. Ordering parts office to reschedule. Was unable to hang unit back up due to broken bolt fastner possible safety issue placed unit 8n room on floor took picture. No parts used ; ordrng 1 W10211972 (Switch) and 1 W10269458 (Switch) and 1 W10156812 (Spring) and 1 W10562613 (Plate) and 1 WP8206419 (Top interlock) and 1 WPW10156813 (Support interlock bottom) and 1 W10245197 (Control)

"WTW4816FW3 Arrived on site for unit shaking violently. Upon arrival, customer stated unit started spinning and shaking violently. Checked error codes and found F0E2. Cleared codes. Continued to check suspension and frame and found no faults. Showed customer. Continued to detach strike and ran a load to visually show customer no mechanical issues with the unit. Unit washed clothes correctly and is functioning as designed. Advised customer on load size and settings. Customer agreed. No water leaks detected at this time. No parts needed."

"Arrived on site to test unit for noise and not heating. Upon arrival tested unit, heard a loud low frequency noise coming from the magnetron and unit is not heating. Removed unit from cavity and found unit will need a new cap, mag, and diode. Replaced magnetron (W10818686), capacitor (W10850446) and diode (W11256462). Reassembled and tested unit, unit is now heating properly and noise has been eliminated. Unit is now running as designed, job complete."

"Arrived on site for customer complaint of error code. Found f8e4 error code. Found customer had recently got a water softener and is using the cascade platinum pods, as well as rewashing dishes. I inspected unit, unit had a lot of suds when I ran a cycle with no soap. Instructed customer to use a different soap or stop rewashing dises as much. Also found console was coming apart and bowing upwards, ording console. ; ordrng 1 W11460908 (Console) and 1 Cnote (Customer needs after 1:30 on 2/20)"

"Arrived on site to diagnose refrigerator not cooling, also had some lights out. Customer said first the refrigerator light went out, then the freezer light, then stopped cooling. On arrival found unit was unplugged. When unit was plugged in the only thing that worked was the FC light. Compressor did not come on, UI was unresponsive. Replaced main control and added connectors starting with P4 one at a time. All functions returned. Compressor was on and running properly and sounded healthy. Verified unit had begun cooling. Customer advised to monitor and report any issues or lack of cooling. We need the unit to stay on and function before we can diagnose further if need be. At this time parts used - W11548534. Call completed."

"MVWX655DW1 Arrived on site to replace previously ordered part. Upon arrival, proceeded to replace W11395618 capacitor. Tested unit and now unit is functioning as designed. No water leaks detected at this time. Tenants left home during repair. Locked front door. No one available to sign"

"All right, we'll verify complaint of unit not functioning and not responding on first inspection found unit is throwing f nine e one code and preventing function of the unit on inspection of the harness down below.I moved the wire to the drain pump and you didn't begin to drain. Allowed unit to fully drain water ouch and unplug the u repaired wire. Add wire harness to drain pump, plug g it back in and reverify. Unit functionality unit is now working correctly. Job complete no parts installed."

Arrived on-site for water leak. Found a leak coming from back left bottom seal of tub. Ordering new W11409866 tub and offic3 to reschedule for a 2hr repair once availability of parts is known.; ordrng 1 W11409866 (Tub)

"Arrived on site to inspect dishwasher door opening with no resistance. Upon further inspection, I tested the door by opening it approximately four inches and the door would continue to open. I pulled the unit out and found the hinge friction pads were worn. I removed and replaced the pads and tested the unit. Unit is operating as designed with no error codes. No water leaks observed during service, job completed. WP8268961(?2)"

"Arrived on site to replace previously diagnosed parts, I replaced gearcase, actuator, capacitor, washplate, lower harness, and splutch. Ran diagnostic test cycle, unit tested good. Completed test cycle with no failures. Parts used w11395618,w11481722, w11510461, w11643701, w10721967, w11449840"

"Arrived on site for washer making a loud noise and not stopping. Had to unplug. Entered diagnostics. Found f2e1, f3e1. All components passed test. Accessed control and blew through pressure hose to make sure it had good airflow. Ordering control due to error. Reset for Friday am. ; ordrng 1 W11607637 (Control)"

"Arrived onsite and found unit vibrating customer was able to produce a recording that clearly indicated a cabinet vibration not within specs. Accessed rear cabinet and determined cause to be left rear wheel cover vibrating against the inverter. Adjusted and applied padding to the area to prevent ongoing excessive vibrating. 4318168, 212643"

Arrived at site with new compressor. Recovered existing refrigerant. Replaced compressor filter drier and couplers. Pressure tested system. Vacuumed and recharged. Verified operarion. Call complete.

Arrived on site to test unit for bottom of the insulation coming out affecting the door from opening or closing correctly. Removed front door panel and bottom kick plate to secured insulation correctly. Secured insulation correctly and donor opening and closing correctly job complete.

"Arrived on site to diagnose refrigerator that is not cooling well in either compartment. On arrival found both compartments cool, but not close to cold. Evap did not have a full frost pattern. Noticed that the compressor was clicking on / off quickly. I replaced the start device to prevent any overload / short cycling. Compressor was pretty hot, likely due to the short cycling. Retested unit and found compressor is now staying on, and did not reset or short cycle. Confirmed evap is now showing a full frost pattern and cooling correctly. Customer will follow up if cooling ceases, or trips again and we need to order a full sealed system repair. Parts used - WPW10197428. Call completed."

Arrived on site to test unit for not washing. Found error f7e1(basket speed fault). Found cold valve barely trickling water when open and motor run cap is faulty. Recommend valve and capacitor. Scheduled for 02/24. No parts replaced at this time. ; ordrng 1 W11428524 (Capacitor)