We serviced a
GE REFRIGERATOR
Model GSS22JERFBB
Near Bastrop, TX 78602
Matthew
Job Details: 08/05/2021
"Arrived onsite to assess refrigerator after adjustment. Unit is partially cooling and is intermittent. Water bottle in freezer is partially frozen. Cooling is not consistent. Will need control, dampener, and thermistors replaced. Need AUTHO to proceed with repair. ; ordrng 1 NEEDSAUTHO (NEEDS AUTHO ) and 2 WR55X10025 (sensor,temp ff)s"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Austin, TX 78752
Scott
Job Details: 08/05/2021
Arrived on site to leaking dishwasher and found drain hose attached somehow to wash motor . Will need clamps to attach hose to proper place on tank . Also ordering motor mount if needed Instructed customer not to use dishwasher . Call to set return .; ordrng 1 Clamp and 1 W11036663 (Mount mount)
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Leander, TX 78641
David Z
Job Details: 08/05/2021
"Arrived on site to diagnose washer that is squeaking and making noise when its running. Ran unit in diag mode and found no error codes present. Tested unit in high speed spin and found squealing coming from unit. Checked belt and found belt debris and marks from belt slipping on cam and motor pulleys. Checked gearcase and found no play or oil from gearcase. Ordering motor, belt and cam to resolve. Office to schedule when parts arrive. ; ordrng 1 W10721967 (Cam) and 1 W11239857 (Belt) and 1 W11026785 (Motor)"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Niederwald, TX 78640
Leonardo
Job Details: 08/05/2021
Arrived on site to replace control board. Replaced board test unit and oven not coming on on it own. Turned oven on and off and unit test good job complete.
We serviced a
WHIRLPOOL RANGE
Model RF376PXYW0
Near Canyon Lake, TX 78133
Andrew
Job Details: 08/05/2021
"Arrived on site to test unit for LF burner not turning off. Found bad infinite switch. Replaced switch, tested unit, unit works good. Unit is receiving proper voltage. Job complete."
We serviced a
KENMORE FREEZER
Model 253.240821
Near Canyon Lake, TX 78133
Andrew
Job Details: 08/05/2021
"Arrived on site to test unit for not cooling. Unit was unplugged. Plugged unit in and compressor kicked on, evap motor working as designed. Frost pattern started to develop then compressor kicked out on thermal after running for 20mins. Compressor was extremely hot to the touch pulling 2.9amps when running. Recommended replacing compressor.
We serviced a
WHIRLPOOL RANGE
Model WFE510S0HS0
Near Kyle, TX 78640
Kevin
Job Details: 08/05/2021
"Arrived on site and replaced broken right hand hinge
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near New Braunfels, TX 78132
Andrew
Job Details: 08/05/2021
"Arrived on site to test unit for ice maker leaking. Found ice maker was was not mounted properly preventing water from going into fill cup, spilling everywhere. Mounted ice maker properly, tested unit, unit works good. Unit is no longer leaking. Job complete."
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near New Braunfels, TX 78132
Noah D
Job Details: 08/05/2021
"Arrived on site to inspect unit for not spinning when being used. Upon inspection found the unit was not receiving voltage to motor, checked harness and found a cut, rewired and tested. All functions returned. Complete"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near Georgetown, TX 78628
Chase
Job Details: 08/05/2021
Arrived on site and found wall oven control panel locked. Cycled power at breaker with no change. Will need to replace control panel. Office to reschedule ; ordrng 1 W11296171 (CONSOLE)
We serviced a
WHIRLPOOL OVEN
Model WFG550S0HZ2
Near Austin, TX 78724
Scott
Job Details: 08/05/2021
Arrived on site for heating issues with baking and broiler not working and smelling gas . Found aluminum foil covering heat vent in liner . Found broiler tube only lighting partially . Readjusted broiler gas tube . Broiler is Igniting properly . Oven temps are normal after instructed on foil on bottom of liner . No gas leaks detected at time of service. Job complete
We serviced a
JENN-AIR MICROWAVE
Model JMW3430DP02
Near Driftwood, TX 78619
Robert
Job Details: 08/05/2021
Arrived on job for complaints of microwave not starting. Checked switches all good. In final try the console wipe the dark and no functions lights still working. Spoke to CS order new console and controls. ; ordrng 1 W10821712 (cntrl-elec) and 1 W11236885 (console) and 1 WPW10260060 (cntrl-elec)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Belton, TX 76513
Chance S
Job Details: 08/05/2021
Arrived on site for refrigerator leaking. Upon arrival I inspected the unit and found water coming from the filter area. I disassembled the unit and found the water connection on the filter housing loose and leaking. I remounted the connection properly and reassembled the unit. After reassembly I tested the water dispenser on the door and found no more water coming from the housing. Call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Belton, TX 76513
Chance S
Job Details: 08/05/2021
Arrived on site for refrigerator leaking. Upon arrival I inspected the unit and found water coming from the filter area. I disassembled the unit and found the water connection on the filter housing loose and leaking. I remounted the connection properly and reassembled the unit. After reassembly I tested the water dispenser on the door and found no more water coming from the housing. Call complete.
We serviced a
GE DISHWASHER
Model PDT750SSF2SS
Near Georgetown, TX 78628
Jonathan S
Job Details: 08/05/2021
"Arrived on site for dishwasher not heating. Inspected unit and work area. Performed diagnostics mode and found fault code F-80 absent water flow (turbidity based), F96 no water in tub (turbidity based) and F128 low rinse aid. Tested all components in diagnostics mode and found heater not activating. Found failed OWI turbidity sensor.Removed failed OWI and installed new. Performed diagnostics mode and found fault code for sensor did not appear. Ran tested mode and found all working as designed, no water leaks detected.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near New Braunfels, TX 78130
Andrew
Job Details: 08/05/2021
Arrived on site to test unit for gasket not sealing properly. Found gasket is glued/molded together preventing proper seal. Unglued gasket and found a small hole behind glued area. New gasket has a small rip in it. Recommend replacing gasket to fix issue. Office to reschedule. ; ordrng 1 WPW10136734 (Gasket)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Austin, TX 78738
Brandon
Job Details: 08/05/2021
"Arrived on site to repair sealed system leak, I replaced compressor, filter drier, coupler, RC evaporator and filled with refrigerant
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near New Braunfels, TX 78132
Noah D
Job Details: 08/05/2021
"Arrived on site to inspect unit for not allowing selection and not keeping time, upon inspection found the unit did heat and allow selection but customer was having intermittent issues, connected WiFi to fix time issues. Ordering console. Office to reschedule ; ordrng 1 W11297728EXCR (CONSOLE)"
We serviced a
MAYTAG WASHER
Model MVWB835DW5
Near Canyon Lake, TX 78133
Andrew
Job Details: 08/05/2021
"Arrived on site to test unit for grinding noise. Found loose rotor bolt, and clutch not properly engaging slider. Replaced rotor, clutch and slider. Tested unit unit is now working as designed and no noise present. No leaks detected. Job complete."
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HS5
Near Austin, TX 78727
Justin
Job Details: 08/05/2021
Arrived on site to install previously diagnosed parts. I installed all three controls. I tested each button and they are all working as designed now. I ran the microwave with a cup of water and it is still heating as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ00
Near Austin, TX 78745
Luis
Job Details: 08/05/2021
"Arrived on site for cooling complaint in fresh food section. Checked temp in freezer reading 4? fresh food warm,no ice build up on evaporator cover,good air flow entering fresh food section. Ran diagnostics fresh food thermistor read shorted then switch replaced diffuser assembly that includes thermistors,checked air flow to fresh food section good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT104TFDW00
Near Spicewood, TX 78669
Brandon
Job Details: 08/05/2021
"Arrived on site for customer complaint of unit not cooling, found sealed system leak, ordering compressor, evaporator, coupler, and filter drier. SS is covered under warranty. ; ordrng 1 W10836706 (Evaporator) and 1 Cnote (Office to reschedule) and 1 Cnote (SS tech/2 hour job) and 1 W10575980 (Compressor) and 1 W11506635 (Coupler) and 1 WPW10143759 (UV drier)"
We serviced a
WHIRLPOOL WASHER
Model WFW75HEFW
Near Georgetown, TX 78628
Jonathan S
Job Details: 08/05/2021
"Arrived on site for washer having error code F3-E1. Inspected unit and work area. Hard unit on and perform diagnostic mode. Found error code F3-E1 water system error F9-E1 long drain, F6-E3 communication error between ACU to UI and F8-E3 overflow conditions. Gained access to drain pump and disassembled. Inspected for blockage and measured motor windings. Found no issues with drain pump. Gained access to airtrap assembly and checked for blockage in analog pressure hose. Found issue with control.
We serviced a
GE REFRIGERATOR
Model GTH17BBC2RBB
Near Georgetown, TX 78628
Jonathan S
Job Details: 08/05/2021
Arrived on site for refrigerator not cooling. Ins unit and work area. Found unit powered off. Plugged unit in and found compressor not turning on. Gained access to compressor and found starting device burnt to compressor windings. Measured resistance on start windings and found opened. Found failed compressor.
We serviced a
UNKNOWN VENTHOOD
Model UMV1160CB08
Near Temple, TX 76502
Tyler
Job Details: 08/05/2021
Arrived on site for microwave needing previously diagnosed magnetron capacitor and diode. Upon arrival I confirmed the previous diagnosis during disassemble Edo I also found that there was an exhaust fan cover flap that had been installed and due to the lack of space between the microwave and the exhaust vent itself I had to remove the vent cover because it was causing the microwave to retain too much heat and overheat after a few minutes of running after installing the needed parts and reassembling a test of the unit I was able to retest and verify that the unit heats for over five minutes as design and customer was able to confirm microwave usage. Call complete
We serviced a
MAYTAG WASHER
Model MVWB880BW0
Near Cedar Park, TX 78613
David S
Job Details: 08/05/2021
"Arrived on site to inspect we tried to enter diagnostics mode but the control keyed shorting out. We replaced control then entered diagnostics mode and found code F32 slow drain. We tested unit with new control all cycles ok. Unit operating as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS322FDAM04
Near Bertram, TX 78605
Kayman
Job Details: 08/05/2021
Arrived onsite for refrigerator not producing ice. I found the FC=3. I found the ice maker would not jump engage. I verified 120Vac at the harness to the ice maker but no voltage passing through the ice maker itself.The customer agreed so I replaced the ice maker and powered the unit on. The ice maker wheel began rotating on its own and dispensed water as designed. I advised the customer to give it 24 hours to start producing as designed. No leaks detected during time of service.
We serviced a
KITCHENAID COOKTOP
Model KGCS166GSS07
Near Lakeway, TX 78738
Brandon
Job Details: 08/05/2021
"Arrived on site for customer complaint of unit sparking constantly, found burner head screws rusted out and would need to be drilled out and burner heads replaced.
We serviced a
WHIRLPOOL DRYER
Model WED85HEFC1
Near Buchanan Dam, TX 78609
Kayman
Job Details: 08/05/2021
Arrived onsite for dryer not operating for more than a couple mins. Upon entering diagnostics I found F3E1 F4E3. I checked the thermistors resistance at the control as well as the thermistor and they showed within range according to the techsheet. I inspected the bulk head and confirmed it is free and clear of any blockage. I re assembled the unit and tested function. I found the unit still has the same issue. With the error codes present for thermistor and restricted airflow but airflow and thermistor showing good I recommend replacing the main control due to it not reading these things correctly. ; ordrng 1 W11537215 (Control)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS00
Near Belton, TX 76513
Tyler
Job Details: 08/05/2021
"Arrived on site for refrigerator not cooling. Upon arrival I found RC, FC, condenser fans all running. Temps in both compartments were room temp. Found compressor not running. Verified 120v power supply to Orion board. Found wattage to board fluctuating between 35 and 41 watts. Inspected sealed system and found a high side leak between condenser and compressor and no refrigerant in system. I repaired connection between condenser and compressor and pulled vacuum on unit. Recharged system with 4.65oz then restored power to unit. Found Orion board had also failed and wasnt allowing compressor to kick on. I replaced Orion board. Allowed compressor to run over 15 minutes and found psi lvls at -10 lowside/115 highside. Inspected further and found there was a between rc evap and cap tube. Tried repairing leak but found cap tube to corroded and breaking to closely to wall liner to be able to safely add an extension.
We serviced a
MAYTAG WASHER
Model MHW5630HC2
Near Round Rock, TX 78664
Jimmy J.
Job Details: 08/05/2021
"Arrived on site for Cycle Time is Not Advancing - Front Load Washer. Placed in diagnostics and F9E1 F0E2 F8E1 F9E1 F5E2 came on. Tried running drain and spin and UI was not responding to touch. Placed in diagnostics again and ran manual test. Cold 1 valve sounded weak,but cold 2 valve sounded strong and hot valve sounded strong. I went to drain the water and couldnt hear the drain pump running. Placed in quick diagnostics and it drained and went through all cycles. Returning with all previously ordered parts. Ordering UI (W11325569) due to no response when touching screen just in case it is needed. This laundry room is very small. Customer understands we will need the laundry room clear of nail carts, chairs, and anything else that can be pulled out from the laundry room so we can create a work space area and have somewhere to place the dryer once its removed from the top of the washer. Full-size stackable units. Will require two techs to complete the repair. .. ; ordrng 1 W11325569 (UI control)"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Kyle, TX 78640
Jacob
Job Details: 08/05/2021
Arrived onsite for unit not spinning or agitating. Looked at the unit from underneath and found that the belt had fallen off. Re attached belt. Tested the unit. Unit tested good. No issues at this time. Let customer know about loading and how much detergent to use in the unit. No issues at this time. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Austin, TX 78758
Scott
Job Details: 08/05/2021
"Arrived on site for washer making clicking sounds . Ran diagnostics, unit didnt agitate . Found actuator has failed . Ordering actuator . Call to set return ; ordrng 1 W10913953 (Actuator)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Belton, TX 76513
Chance S
Job Details: 08/05/2021
Arrived on site for washer tripping breaker during spin cycle. Upon arrival I inspected the breaker and found the unit on a GFCI breaker. I entered the unit into diagnostics and found no error and that the unit would complete a full diagnostic cycle. I contacted techline and spoke with Anthony SR# 7731430535. I was informed that the complained issue is labeled as nuisance tripping because of the gfci breaker and the unit not being compatible. I informed the customer that in order for the unit to stop tripping they would need to have an electrician investigate the breaker and have it changed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Wimberley, TX 78676
Robert
Job Details: 08/05/2021
Arrived on job for complaints of freezer. Called tech line 7731429068. They recommended replacement of the evaporator fan motor. ; ordrng 1 W11369036 (MOTOR )
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHV00
Near Burnet, TX 78611
Kayman
Job Details: 08/05/2021
Arrived onsite to install previously diagnosed parts. I installed the ice maker and tested the part. All tests passed and the IM diagnostics showed PA for pass. No leaks detected during time of service. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JS0
Near Austin, TX 78747
Leonardo
Job Details: 08/05/2021
Arrived on site to replace cooktop and panel. Replaced both parts test unit and unit test good job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Kempner, TX 76539
Al
Job Details: 08/05/2021
Arrived back on site to inspect why the ice wont dispense. Discovered the ice container is defective causing the malfunction. Ordering the complete ice container W11185686. Office to reschedule return services. Needs more work ; ordrng 1 W11185686 (ICE CONTAINER (MT05))
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ04
Near Austin, TX 78748
Kevin
Job Details: 08/05/2021
"Arrived on site and inspected refrigerator and found small amount of frost on left corner. Found airgap and gasket and reseated gasket and it is now working properly. Recommended to homeowner that when door is closed ensure it closes all the way to prevent any future frost buildup, job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HC1
Near Austin, TX 78748
Kevin
Job Details: 08/05/2021
"Arrived on site and inspected washer and found no saved error codes, ran all functions in manual diagnostic and started a normal cycle twice and washer is operating properly. No further repair is required at this time, job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Bastrop, TX 78602
Matthew
Job Details: 08/05/2021
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT549SZDM01
Near Austin, TX 78747
Jacob
Job Details: 08/05/2021
Arrived onsite for unit being too cold. Unit was in recommended setting. Took temperature readings inside the freezer and got Negative 1 degree. Called tech line. Said that temperature readings are correct. Had me move the control damper in the freezer to min and control settings in the red to just below recommended. Said it should help with the temperature. Spoke with Anthony got sr#7731431980. No leaks at this time. Job complete. Customer has no email available
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Austin, TX 78730
David Z
Job Details: 08/04/2021
Arrived on site to install previously diagnosed damper control to resolve clacking sound coming from damper. Installed new damper control to resolve. Retested unit and verified unit is working as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHV00
Near Austin, TX 78730
David Z
Job Details: 08/04/2021
"Arrived on site to follow up on refrigerator with icemaker that isnt producing any ice. Checked icemaker and was able to complete a harvest, but unit did not fill. Found fill tube was frozen again. Customer showed me that the freezer still had a good amount of ice in the back. When I checked the freezer I found ice had frozen the fan blade on the evaporator fan. Temperature did not drop below 11 in freezer due to frozen fan from door leak ice buildup. Advised customer on procedure to defrost unit to resolve ice buildup. Advised customer to follow up with us if issues persist after defrosting, and we will need to come back with an evap fan motor / harness to resolve. Unit should be working as designed once the ice is cleared. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM05
Near Austin, TX 78744
Kevin
Job Details: 08/04/2021
"Arrived on site and inspected refrigerator and found freezer temperature is 10 degrees and fresh food temperature is 37 at this time.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Austin, TX 78734
Robert
Job Details: 08/04/2021
"Arrived on job for complaints of washer not working correctly. Ran diagnostics and found gear case is not shifting from agitate to spin even though the actuator is working properly. . To complete repairs we will need gear case, the cam, and the washplate."
We serviced a
KITCHENAID ICE MACHINE
Model KUIS18NNXW2
Near Lago Vista, TX 78645
Justin
Job Details: 08/04/2021
"Arrived on site to install previously diagnosed parts. I installed the pump with the sensor, the new harness, and the new grid. I then let the unit go through an entire harvest cycle. I found the unit now making ice as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE254EBL2
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 08/04/2021
"Arrived on site for Not cleaning dishes, silverware super dirty, dishes appear unwashed. Placed in diagnostics and found no error codes came on. Removed upper and lower spray arms and found pasta caked inside spray ports of both spray arms. This would explain why the dishes arent coming as clean as they preferred. Also found the heating element was warped. Ordering a new element and both upper and lower spray arms to complete the repair. Returning with all previously ordered parts JIC. ; ordrng 1 W10703867 (Element) and 1 WPW10448645 (Spray Arm) and 1 W11101428 (Lower spray arm)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Leander, TX 78641
Kayman
Job Details: 08/04/2021
Arrived onsite to install previously diagnosed parts. Upon arrival I found the unit had not been defrosted and the RC evap cover was still encased in a block of ice I had the customer read and sign the defrost waiver. I unplugged the unit and turned water supply OFF. I advised her on towel placement to catch the drain water from defrost.
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29BBMS00
Near Austin, TX 78759
David Z
Job Details: 08/04/2021
"Arrived on site to follow up on dripping from ceiling of RC. Removed top cover and found a slow drip coming off of the filter housing, where the reservoir connects. Replaced filter head to resolve. Retested and did not see any more drips. Connection on filter head didnt seem to be holding and allowed the drip. Call complete."
We serviced a
WHIRLPOOL COOKTOP
Model WCE55US0HS01
Near Bastrop, TX 78602
Matthew
Job Details: 08/04/2021
Arrived onsite for damaged cooktop. Upon inspection found trim on glass cooktop is bent in a couple areas. Will need to replace top cooktop assembly. Ordering assembly. Office to reschedule. ; ordrng 1 W11223306 (cooktop)
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW02
Near Bastrop, TX 78602
Matthew
Job Details: 08/04/2021
Arrived onsite to replace previously diagnosed parts. Replaced door and name plate. Found that new door corrected gap at top where frost was forming. Job complete .
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Georgetown, TX 78628
Tali W
Job Details: 08/04/2021
"Onsite for dishwasher not cleaning dishes and having abnormal odor. In diagnostics, found F7E1 no heat. Ran diagnostic cycle, heating element didnt turn on. Found element didnt have continuity. Found drain line wasnt raised before connection to disposal causing water to back flow to sump. Temporarily fixed hose to test. Unit no longer back flows. Call complete"
We serviced a
MAYTAG REFRIGERATOR
Model MFF2258VEB4
Near Pflugerville, TX 78660
Wesley
Job Details: 08/04/2021
Arrived onsite and found air gap from damaged left hand gasket. Ordering left hand gasket to repair. ; ordrng 1 W10830289 (Left hand gasket)
We serviced a
GE DISHWASHER
Model GDF570SSF8SS
Near Pflugerville, TX 78660
Wesley
Job Details: 08/04/2021
Arrived onsite and repaired middle spin arm by replacing the middle spin arm and conduit. Unit is now operating as designed. Advised customer on repair. All checks good.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS0
Near Austin, TX 78741
Leonardo
Job Details: 08/04/2021
Arrived on site to replace control board. Replaced board test unit and unit heating up and no error code job complete.
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC2
Near Jonestown, TX 78645
Justin
Job Details: 08/04/2021
Arrived on site to install previously diagnosed parts. I installed the new load n go. The unit is now working as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model JF42NXFXDE02
Near Dripping Springs, TX 78620
Brandon
Job Details: 08/04/2021
"Arrived on site for customer complaint of broken mullion, I replaced mullion, unit tested good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS04
Near Austin, TX 78723
Scott
Job Details: 08/04/2021
Arrived on site for frosting in freezer and making buzzing noise . Found frost was gone mostly except a bit around door switch . Cause of frosting was basket was overloaded causing door not to close properly. Instructed on loading basket . No water leaks detected at time of service. Job complete.
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Bastrop, TX 78602
Matthew
Job Details: 08/04/2021
"Arrived onsite for washer draining issue. Upon inspection found unit unplugged. Plugged unit in and unit would automatically go into a drain and not cancel. Check drain pump for obstruction and found none. Checked pressure hose and tested good. Unit seems to be having a control issue sensing excess moisture when not present. Also door latch not disengaging. Door is locked. Will return with control, latch and drain pump. Office to reschedule ; ordrng 1 W11394572 (LATCH ) and 1 W11396717 (DRAIN PUMP ) and 1 W11543994 (CONTROL )"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Austin, TX 78750
David Z
Job Details: 08/04/2021
"Arrived on site to diagnose dishwasher that is not running when turned on. Ran in diagnostic mode and found F4E3 error for wash motor not running, F5E1 door stuck open. Ran unit and found wash motor is not engaging or starting. Checked control and found control and wiring showing no sign of damage. Advised customer we need to replace sump and motor to resolve
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC604FSS02
Near Austin, TX 78747
Luis
Job Details: 08/04/2021
"Arrived on site for no ice. Found icemaker tray warped,ran diagnostics thermistors passed,changed defrost setting to basic,ran icemaker test tray not rotating diagnosed a defective icemaker,replaced icemaker ran diagnostics icemaker passed harvest ran fill test passed.
We serviced a
WHIRLPOOL OVEN
Model RBD275PDB12
Near Georgetown, TX 78628
Tali W
Job Details: 08/04/2021
Onsite for oven display not lighting up. Unit has power and control panel functions and responds to input. Found ribbon connection to control needing replacement.
We serviced a
JENN-AIR REFRIGERATOR
Model JS42NXFXDE01
Near Austin, TX 78759
David Z
Job Details: 08/04/2021
Arrived on sits to follow up on lights out in freezer and one in RC. Found failed module in upper right of freezer compartment. Replaced with good module. Verified all lights on and working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near San Marcos, TX 78666
Andrew
Job Details: 08/04/2021
Arrived on site to replace door gasket from previous diagnosis. Found no issues with gaskets. All gaskets are sealing as designed. Customer stated initial issue was not dispensing ice. Found ice container auger yoke is stripped preventing ice motor yoke from turning auger. Needing ice container to fix issue. Office to reschedule. ; ordrng 1 W11185686 (Ice container)
We serviced a
KITCHENAID ICE MACHINE
Model KUIC18NNXS0
Near Leander, TX 78641
Kayman
Job Details: 08/04/2021
Arrived onsite for ice machine not producing ice. Upon arrival I found the recirculating pump was constantly running. I ran diagnostics and the compressor and condenser fan turned on. In diagnostics the clean light flashed 4 times on the evap thermistor section indicating a shorted thermistor. I found the reservoir drain pump is not operating in diagnostics. I found the harness connectors for the pumps are all corroded.. ; ordrng 1 WP2313705 (Drain pump) and 1 WP2313635 (Evaporator thermistor) and 1 WPW10226156 (Control)
We serviced a
WHIRLPOOL RANGE
Model WFC315S0JS0
Near Del Valle, TX 78617
Noah D
Job Details: 08/04/2021
We serviced a
WHIRLPOOL RANGE
Model WFC315S0JS0
Near Del Valle, TX 78617
Noah D
Job Details: 08/04/2021
"Arrived on site to inspect unit for not heating, upon inspection found the unit was not heating at all on lower section, checked wires and found no issues. Ordering control. Office to reschedule ; ordrng 1 W11336701 (CONTROL PANEL)"
We serviced a
MAYTAG DRYER
Model MED5630HC2
Near San Marcos, TX 78666
Andrew
Job Details: 08/04/2021
"Arrived on site to test unit for door seal falling off. Found top side of seal has come undone. Removed gasket and cleaned, inspected for damage. Seal is good. Installed seal, tested unit, unit works good. Advised customer on proper cleaning. Job complete."
We serviced a
MAYTAG DRYER
Model MEDB835DW3
Near Austin, TX 78704
Jacob
Job Details: 08/04/2021
"Arrived onsite for unit making a squeaking noise. Tested the unit and heard squeaking noise. Upon further inspection, found that the idler pulley was bad and starting to stick. Replaced idler pulley. Tested unit. Unit tested good. No noises at this time.
We serviced a
MAYTAG REFRIGERATOR
Model MSD2732GRS
Near Round Rock, TX 78665
David S
Job Details: 08/04/2021
"Arrived on site for fridge not cooling properly and only getting to 10 degrees. I inspected the unit and work area. I gained access to the evaporator and found only a partial frost pattern. I used a black light and found no dye at the evaporator. I gained access to the compressor and checked for any leaks, I found no leak or dye at the compressor. I hooked my gauges up and found equalized pressure at 30 psi. I found operating pressures at -9 low side and 95 high side. I add refrigerant to the system and monitored pressures. The operating pressure for the unit are not 0 low and 115 high side. I monitored the frost pattern at the evaporator. And found the frost pattern is now forming on the entire evaporator. This is a call back for the sealed system repair.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC2
Near Austin, TX 78703
Kevin
Job Details: 08/04/2021
"Arrived on site and inspected washer and found customer experience unbalanced loads, set washer into a diagnostic cycle and did not find any error codes. Ran all functions in manual diagnostic cycle and washer checks good. Went over correct loading procedures to prevent off-balance load. Also found customer is not using HE detergent and recommended it be replaced with the correct detergent, at this time washer is operating as intended, job complete"
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB
Near Austin, TX 78754
Wesley
Job Details: 08/04/2021
Arrived onsite and repaired broken element by replacing. Unit is now operating as designed. Advised customer on repair.
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Leander, TX 78641
Kayman
Job Details: 08/04/2021
Arrived onsite to install previously diagnosed parts. I installed the lower harness but the unit still had the same symptom I also replaced the stator and clutch jic. I called techline to report. We found no voltage coming out of the control to the shifter. I replaced the control and the unit is now working as designed with no leaks detected during time of service. Job complete. SR#7731360558
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Hutto, TX 78634
Jimmy J.
Job Details: 08/04/2021
Arrived on site for DW- squeaking noise. Found one of the front door panel screws was missing that secures the front panel to the door. The squeaking noise went away after the customer ran the first cycle of dishes. Ordering screw to return and install to complete the repair. ; ordrng 1 WPW10348409 (Screw)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS3
Near Buda, TX 78610
Leonardo
Job Details: 08/04/2021
"Arrived on site to test unit for unit sparking from top. Found bad diode,replaced diode. Test unit and unit test good job complete."
We serviced a
JENN-AIR RANGE
Model JGRP436HL00
Near Austin, TX 78702
Leonardo
Job Details: 08/04/2021
Arrived on site to test unit for oven door not closing correctly. Found left hinge not sitting correctly in receiver. Secured door hinge correctly test unit and unit test good job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Liberty Hill, TX 78642
Tommy
Job Details: 08/04/2021
Arrived onsite for unit intermittently making ice. Upon arrival found unit condenser coils cover cleared and tested found unit motor fan also intermittently working. Constant voltage to fan while compressor is running but sometimes not starting. Ordering motor condenser fan.; ordrng 1 W11127829 (Motor condenser fan)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HB3
Near Leander, TX 78641
Chance S
Job Details: 08/04/2021
Arrived on site for microwave sparking during use. Upon arrival confirmed issue and found smoke coming from the high voltage area. I then tried to dismount the unit and found it grouted into the wall prevent me from pulling the unit down. I left the unit unplugged and informed the tenants not to use the unit. I also informed them that in order for me to repair the unit it needed to be made accessible. Customer to reschedule when the unit is made accessible. ; ordrng 1 W10836753 (Transformer)
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Smithville, TX 78957
Matthew
Job Details: 08/04/2021
Arrived onsite for washer making noise and not completing cycle. Upon inspection found suspension shot. Took pics and sent video to claims department. Unit is being overloaded and with non washable items. Unit would need suspension replaced but this is likely to continue to happen repeatedly.
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JZ0
Near Manor, TX 78653
Matthew
Job Details: 08/04/2021
Arrived onsite for range door not closing properly. Upon inspection found failed hinges. Will need to replace hinges and receivers at the same time. Ordering receivers and returning with hinge kit. Office to reschedule. ; ordrng 1 W10647259 (hinge-recv)
We serviced a
JENN-AIR REFRIGERATOR
Model JF36NXFXDE01
Near Austin, TX 78732
Luis
Job Details: 08/04/2021
"Arrived on site for water leaking. Found leak from source connection tubing to valve,replaced valve same issue diagnosed notches in tubing entering first valve,tubing doesnt appear on parts diagram installed a new tube with a fitting from source connection to valve turned water on no leaks."
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Dripping Springs, TX 78620
Brandon
Job Details: 08/04/2021
"Arrived on site for customer complaint of unit not agitating and clicking noise, found failed actuator, I replaced actuator unit tested good."
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near Austin, TX 78723
Matthew
Job Details: 08/04/2021
Arrived onsite for dishwasher not cycling. Upon inspection found knockout intact at drain line. Removed and tested. Unit is functioning properly. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ01
Near Georgetown, TX 78633
Jonathan S
Job Details: 08/04/2021
"Arrived on site for refrigerator with low water pressure . Inspected unit and work area. Verified failure. Removed water filter and tested, found same results. Gained access to incoming water and traced water pressure to single inlet valve. Removed failed inlet valve and installed new. Tested water dispenser and ice maker operation. All tested good, no water leaks detected."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM1
Near Georgetown, TX 78633
Jonathan S
Job Details: 08/04/2021
Arrived on site for refrigerator making a random chirping noise and unit powering off and on. Customer stated that when noise occurs it can happened 2 to 20 times then go days without recreate noise. Customer stated that prior company was out and replaced damper control and UI. Inspected unit and work area. Performed diagnostics mode and tested all moving components in attempt to recreate failure. Called Whirlpool tech support and spoke with Bruce. Went over prior testing. Gained access to compressor and condenser fan harness and wiggled to attempt to create failure. Tested RC upper harness. Tested outlet circuit. Tested all fans in diagnostics mode and starting and stopping. Was not able to recreate failure. Bruce recommend to plug in different outlet and see if failure reoccurs ( SR# 7731419670). All tested good at time of service. No water leaks detected.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FZDM03
Near Austin, TX 78724
Jacob
Job Details: 08/04/2021
Arrived onsite for unit leaking water. Tenant said that they would see a leaking when the ice maker was on. Tested the ice maker and saw the valve leaking water when calling for water. Looked at the valve and noticed that the clear hose goin to the ice maker was not pushed into the valve making a better connection. Pushed hose in and connection was good. Tested unit again. Unit tested good. No leaks at this time. Job complete
We serviced a
WHIRLPOOL FREEZER
Model EV250NXTQ03
Near Austin, TX 78734
Luis
Job Details: 08/04/2021
"Arrived on site for defective fan. Removed cover found fan not running and extremely hot,replaced fan assembly powered unit on fan powered on,left unit unplugged so customer could defrost unit.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Bastrop, TX 78602
Matthew
Job Details: 08/04/2021
Arrived onsite for refrigerator lights not functioning. Upon inspection found top 5 cabinet lights and freezer light not on. Ran test and found freezer light shorted. Replaced light and all lights are illuminating. Unit is functioning properly.Job complete
We serviced a
FRIGIDAIRE OVEN
Model GLEB27T90VG
Near Austin, TX 78737
Leonardo
Job Details: 08/04/2021
We serviced a
FRIGIDAIRE WASHER
Model FWT449GFS2
Near Austin, TX 78741
Noah D
Job Details: 08/04/2021
"Arrived on site to inspect unit for not starting and cycling normally, upon inspection found the timer was not working normally, replaced timer and tested.
We serviced a
WHIRLPOOL OVEN
Model KEMS379BWH00
Near Austin, TX 78729
Justin
Job Details: 08/04/2021
Arrived on site to install previously diagnosed parts. I installed the new control and then preheat the unit. The unit is now running as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT108FZDM07
Near Austin, TX 78748
Jacob
Job Details: 08/04/2021
Arrived onsite for unit not making ice. Looked at the ice maker and saw the unit had made ice. Tenant said there hasn?t been anything wrong since the last time maintenance had done something with the unit. Looked at the ice maker to be sure nothing was wrong. No issues at this time. Job complete
We serviced a
MAYTAG WASHER
Model MVWB965HW0
Near Austin, TX 78723
Scott
Job Details: 08/04/2021
Arrived on site for washer not filling up . Ran diagnostics no error codes . Found low water entering tub . Replaced water valve . Ran calibration and diagnostics wash all checked normal. No water leaks detected at time of service. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KUDS30IVSS4
Near Georgetown, TX 78633
Jonathan S
Job Details: 08/04/2021
"Arrived on site to install previous diagnostics part. Customer address dispenser issue that has occurred recently. Performed diagnostics mode and tested operation. Found dispenser opened and all components operating. Tested dispenser 2 more time before continuing with repair. Spoke with customer on dispenser operation and may have been blocked. Removed failed console and installed new. Tested operation. All tested good, no water leaks detected during service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ01
Near San Marcos, TX 78666
Andrew
Job Details: 08/04/2021
"Arrived on site to test u it for intermittent ice production. Found ice maker leaking into cover freezing arms into place preventing production. Replaced ice maker, tested unit, unit works good. No signs of valve weeping. Evap motor working as designed. No leaks detected. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Round Rock, TX 78681
David S
Job Details: 08/04/2021
"Arrived on site to inspect ice maker leaking water and block of ice in bin, and water dispenser running very slow. I inspected water and ice dispenser to confirm the concern which they operated as described. I then checked ice bin and found ice clumps in bin then I inspected the underside of the bin covered in ice due to the dispenser door not closing properly. I cleared ice off and installed mew door then tested dispenser and ice came out, then tested water dispenser still no water then inspected and found water valves not functioning. I then replaced both valve and tested dispenser and now it operates as designed. Also found temps set high I then reset temp to recommend temps and that should alleviate ice clumping. Job complete."
We serviced a
WHIRLPOOL WASHER
Model WET4027HW1
Near Austin, TX 78702
Jacob
Job Details: 08/04/2021
Arrived onsite to replace capacitor. Replaced part and tested unit. Part replacement Did not work. Called tech line. Said to order the control and motor. Spoke with Robert and got sr#7731418536. Ordered parts. Office to reschedule ; ordrng 1 W10890624 (motor-drve) and 1 W11481725 (CONTROL )
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDZ00
Near Austin, TX 78702
Jacob
Job Details: 08/04/2021
Arrived onsite for over freezing. Looked inside the unit and saw condensation at the top of the inside of the refrigerator side of the unit. Checked the ice maker to be sure the it?s turning and calling for water. By passing the ice maker did not work. Need to replace door and gasket and ice maker. Ordered parts. Office to reschedule ; ordrng 1 W10856289 (dor-fip) and 1 WPW10715709 (icemaker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI7FVCXWY02
Near Round Rock, TX 78681
Justin
Job Details: 08/04/2021
Arrived on site for a refrigerator with the ice maker not working. Upon arrival the customer stated they will have to reschedule. I advised the customer they will need to reach out to the office in order to reschedule.; O-emld tckt