We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Harker Heights, TX 76548
Tyler
Job Details: 03/18/2021
Arrived on site for refrigerator that had a piece of metal fall out of the ice dispenser area. Upon arrival customer showed me a hex shaped metal cylinder. Upon further inspection I found the metal piece was the shaft that bridges the auger motor to the ice bucket. During diagnostics I could not find any logical reason why how he shaft had fallen from ts position but I was able to reassemble the unit and test the dispenser and found full functionality from auger motor and ice bucket. I informed the customer to let us know if anything changed so we could assist further. Unit working as designed call complete
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JS0
Near Manor, TX 78653
Matthew
Job Details: 03/18/2021
Arrived onsite to replace previously diagnosed parts. Replaced main wire harness. Tested top burners and oven functions. Unit is functioning properly. Job complete
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS02
Near Burnet, TX 78611
Cliff
Job Details: 03/18/2021
Arrived on site to diagnose a range making unusual noise when baking. Tested all parts and components and found no failures at this time. Homeowner is hearing burner operation and sound is normal.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Temple, TX 76501
Tyler
Job Details: 03/18/2021
"Arrived on site for washer having a lid lock issue. Upon arrival I found unit would power on and enter diagnostics but I couldnt open or close the lid. It was locked and not responding. I was able to eventually upon the lid manually and removed lid lock for inspection found it was damaged in the lock position. After replacing the lid lock I ran the diagnostics cycle manually and found gearcase, motor, washplate and other under cabinets hardware was grinding, and not allowing for a balanced. Office will need to reschedule for rebuild once availability of parts is known. ; ordrng 1 W10752283 (Washplate) and 6 WP8533953 (Screws)s and 1 W10528947 (Hub) and 1 W11454734 (Gearcase) and 1 W11283592 (Motor) and 1 W10721967 (Cam assem) and 1 W11239857 (Belt) and 1 W10913953 (Actuator) and 1 W11395618 (Capacitor)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADM3
Near Leander, TX 78641
David S
Job Details: 03/18/2021
"Arrived on site for dishwasher not draining and drying the dishes. I inspected the unit and work area. I ran the unit through a diagnostics cycle and found no error codes. The unit operated as designed. The heater drew 8.6 amps and heated. I found the customer using rinse aid. I spoke to the customer about the best practices for loading the dishwasher, and recommended running the hot water at the sink before starting the dishwasher, so it pulls in hot water at the star. Job complete."
We serviced a
KITCHENAID OVEN
Model KSGG700ESS1
Near Austin, TX 78745
Leonardo
Job Details: 03/18/2021
Arrived on site to replace trim and bezel. Replaced both parts removed cover for trim and trim was damaged. Ordering new trim office to reschedule. ; ordrng 1 W11025120 (Trim)
We serviced a
MAYTAG REFRIGERATOR
Model MSC21C6MDM00
Near Georgetown, TX 78633
Lou
Job Details: 03/18/2021
"Arrived on site to inspect refrigerator not dispensing water and not making ice. Before scheduling this call, our office troubleshot the unit with the customer and diagnosed the filter and filter head had failed. Upon further inspection, I found the filter was defective and customer agreed to purchase a new filter. I removed and replaced the filter head and put the old filter in and tested and no water came out. I placed the new filter in and at first it dispensed, then began to fail. I advised the customer of my findings and I am ordering another filter head, filter and CNOTE-LSO FOR TRAINING and scheduled return. No water leaks observed during service.; ordrng 1 WPW10394053 (Filter head) and 1 EDR1RXD1 (Filter) and 1 CNOTE (LSO FOR TRAINING)"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFS22EWMS5
Near Round Rock, TX 78665
Matthew
Job Details: 03/18/2021
"Arrived onsite for refrigerator icemaker not making ice. Upon inspection found faulty ice maker. Had ice in the tray but was having harvest issues. Replaced icemaker, tested unit and unit is functioning properly. No leaks present at this time. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5VHEXVL00
Near Round Rock, TX 78664
Matthew
Job Details: 03/18/2021
Arrived onsite for refrigerator icemaker not making ice. Verified voltage and confirmed 124vac at the unit but unit would not respond. Ordering ice maker and valve just in case. . Office to reschedule.; ordrng 1 WPW10190965 (icemaker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSSC48QMS01
Near Austin, TX 78717
Justin
Job Details: 03/18/2021
"Arrived on site for refrigerator with higher temps in unit. Upon arrival customer stated that the refrigerator would intermittently get to about 45?F in RC and 12?F in FC. I tested the temps and found the RC at 44?F and the FC at 11?F. I tested both RC and FC thermistors in diagnostics and both read fine. I tested and could hear the evap fan running, the diagnostics test verified correct RPM, I found the condenser fan motor running, I gained access damper and ran diagnostics and it opened and closed as designed. I had the bi-metal close and the heater turned on. I found frost build up on back of FC evap cover. I gained access to the evap and found ice build up on top. I also found ice build up in return air tube. I cleared the ice and found the frost was building significantly fast back onto the high side. I also could hear the refrigerant chattering and not flowing smoothly. I waited some time and the frost pattern did not go all of the way down. I also found the defrost heater severely warped and touching the evap and sagging to the bottom liner. We will need to get a sealed system tech to check pressure for leak or obstruction and to complete the repair.
We serviced a
WHIRLPOOL DISHWASHER
Model DU1055XTVS3
Near Austin, TX 78705
Jacob
Job Details: 03/18/2021
Arrived onsite for same issues with the buttons not working properly. Tested unit. Buttons acting erratically. Replaced control. Tested unit. No issues at this time. Job complete
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW0
Near Austin, TX 78741
Kevin
Job Details: 03/18/2021
"Arrived on site and inspected the washer and found off balance, basket speed fault. Ran a diagnostic cycle and found basket is spending independently of gear case, attempted to remove washplate and it is seized. It would need to be broken off in order to replace gearcase
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Georgetown, TX 78626
Lou
Job Details: 03/18/2021
"Arrived on site to inspect washer noises. Upon further inspection, I placed the unit in diagnostics showing no error codes. Continued with testing and the unit operated as designed. Except in the spin cycle as the basket began to make a screeching noise and the tub was shaking vigorously but the basket was spinning as designed. I inspected the motor and found the pulley wobbling. I removed and replaced the motor and retested and the unit continues to shake vigorously. I contacted techline and spoke to JT and advised of the complaint, previous repairs, and repairs done today.
We serviced a
GE MICROWAVE
Model JNM7196SF1SS
Near Waco, TX 76708
Jonathan M
Job Details: 03/18/2021
Arrived on site for a microwave that runs a fan while the door is open. Inspected unit and work area. Confirmed customers complaint and removed control panel. Tested the door switches and found the interlock switch at the bottom was not making and breaking. Remove door switch and found a faulty door switch. Replace switch and tested unit. Unit is now working as designed. Call complete.
We serviced a
IKEA DISHWASHER
Model IUD8555DX4
Near Austin, TX 78758
Kevin
Job Details: 03/18/2021
"Arrived on site and replaced wash motor diagnosed by previous technician, after replacement took a short video during the wash cycle of it not leaking, job complete"
We serviced a
WHIRLPOOL WASHER
Model WFW9500TW02
Near Killeen, TX 76542
Al
Job Details: 03/18/2021
"Arrived on site and inspected front load washer not draining F21 code.Confirmed the complaint and accessed the drain pump and used my shop vac to empty the unit.There was a massive amount of an unknown substance that had been inside the unit for sometime.I got the unit drained, but found the tub bearing is failing.
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIO338HSS00
Near Austin, TX 78703
Luis
Job Details: 03/18/2021
"Arrived on site. Found no water to reservoir,no voltage at valve,replaced defective pump that includes water sensor,ran diagnostics with new pump,good voltage valve not fully opening,replaced valve good water flow found water leaking from cap replaced cap. Ran diagnostics all test passed,checked tubing and valve no leaks."
We serviced a
GE REFRIGERATOR
Model GSH22JFXMWW
Near Canyon Lake, TX 78133
Noah D
Job Details: 03/18/2021
"Arrived on site to inspect Icemaker for not making ice and frost issues, upon inspection found the Icemaker auger broken causing shift in Icemaker, shifted Icemaker was spraying water. ordering Icemaker and auger. Office to reschedule ; ordrng 1 WR60X10258 (AUGER )"
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC42FTS04
Near Austin, TX 78746
Luis
Job Details: 03/18/2021
Arrived on site for no,cool in fresh food. Temp reading 60? ran diagnostics thermistors passed,fan passed,damper passed,bimetal reading open,removed evaporator cover found excessive ice build up around return vent,removed bimetal checked continuity bimetal reading open. Defrosted evaporator replaced bimetal.
We serviced a
WHIRLPOOL WASHER
Model WTW5500XW3
Near Round Rock, TX 78665
Matthew
Job Details: 03/18/2021
"Arrived onsite for washer turning on by itself. Upon arrival put unit in diagnostics and found no stored error codes. Ran auto test and all passed. Left unit idle but could not duplicate the issue. Customer stated at night it sounded like the agitation started up when not in use and the lid was up. Checked drain and drain hose, checked pressure hose and all passed. The unit does have a very slow drip from the dispenser to the tub but customer stated unless it’s a severe issue it can be left alone for now. She will just unplug the unit at night. Job complete"
We serviced a
KITCHENAID OVEN
Model KEBK276SSS04
Near Coupland, TX 78615
Andy
Job Details: 03/18/2021
Arrived on site to install previously diagnosed UI. Upon speaking with customer issue happens only when using top oven and only does so every so often when using bake on top oven but happens every time when using broil on top oven. Tested and found blower not coming on when in use. Blower and UI will both need to be replaced. Also instructed customer that issue could have effected main control and will bring on return trip to be safe. Ordering needed part. Office to schedule return trip. ; ordrng 1 WP8303972 (Blower fan) and 1 Seenote (Office to schedule)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ01
Near Austin, TX 78741
Luis
Job Details: 03/18/2021
"Arrived on site for no cool. Pierced low side pressure reading -20 diagnosed a leak in the system,replaced the evaporator and filter drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good."
We serviced a
KENMORE WASHER
Model 110.280628
Near Round Rock, TX 78681
Kayman
Job Details: 03/18/2021
Arrived onsite for washer showing UL and not completing cycles. Upon inspection I found no stored error codes in the system. I ran a automatic test cycle and found only cold water coming through when calling for hot. I found that with the unit being upstairs it takes a very long time for the hot water to reach the unit. I inspected the drive system for any wear but everything looked good. I tested damper function and suspension feels good as well. I explained that if the unit thinks hot water is coming through but its not it could alter the cycles and even turn off. I did not hear any abnormal sounds while in spin. The unit is otherwise working as designed at this time and no leaks were detected during of service.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Austin, TX 78728
David Z
Job Details: 03/18/2021
"Arrived on site to diagnose dishwasher that builder said wasnt draining and had water in the bottom. Found drain pump good, but disposal knockout was still intact. Removed knockout and retested. Unit is now working as designed and properly draining with no water leaks found. Call complete."
We serviced a
KITCHENAID OVEN
Model KEMS308SSS00
Near Round Rock, TX 78681
Kayman
Job Details: 03/18/2021
Arrived onsite for wall oven that wont heat in broil and having trouble getting to set temps. Upon inspection I found the bake element showing good resistance I found the broil element showing open or shorted. I tested he thermal fuse and it tested good. I checked he sensor and it also checked good. I verified correct incoming voltage at the terminal block under a load. Cooling fan running.; ordrng 1 WP9760774 (Broil element)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIDM01
Near Briarcliff, TX 78669
Brandon
Job Details: 03/18/2021
"Arrived on site for customer complaint of unit leaking, found leak coming from single valve in rear of unit, I replaced valve, unit tested good."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HB4
Near Kyle, TX 78640
Richard
Job Details: 03/18/2021
Arrived onsite for the microwave not working properly. Ran diagnostics and found that the vent fan is not working causing the issue. All other functions tested good. Wil need to replace vent fan motor. Ordering parts and office to schedule ; ordrng 1 W11441128 (Blower motor) and 1 W11342846 (Control)
We serviced a
GE ICE MACHINE
Model ZDIS150WSSC
Near Crawford, TX 76638
Jonathan M
Job Details: 03/18/2021
Arrived on site for an ice machine that won’t make ice. Inspected unit and work area. Customer advised that the unit will make one batch of ice but then will not make any further ice. Ran the unit through a nice making cycle and confirm the customers complaint. Spoke to CS and was advised to check for the thermistor. The thermistor read 18.5 kg ohms indicating that the thermistor had not failed. Spoke to GE Techline and spoke to Trevor (no file number). He advised that the issue is with the water level sensor not reading that there was water in the unit already when there wasn’t because he said the unit goes through a diagnostic cycle for the first batch. He advised that once that diagnostic cycle completes that the unit is supposed to go into a normal ice making cycle. Advised to replace the whole pump assembly including the fuel level sensor replaced parts and tested unit the unit began to fill and work as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHV00
Near Georgetown, TX 78633
Lou
Job Details: 03/18/2021
"Arrived on site to inspect refrigerator noises. Upon further inspection, the customer provided a video of the noise which sounded like a fan hitting something. I removed the crisper drawer and found a large block of ice on the RC evaporator cover (photo). I advised the customer of my findings. I pulled the unit out and removed the back cover to inspect the drain tube and found a very small gap in the tube between it and the bottom of the chassis. I sealed the gap with manufacturers approved silicone. Also found that the UI digits are missing (photo). I am ordering the UI, CNOTE-SHIMS, clamps, CNOTE-LSO PER CUSTOMER REQUEST and CNOTE-AUTHORIZATION and will return with all prescreened parts. Advised customer to unplug unit 24-48 hours before I return and to place towels around the unit to catch any overflow of water from defrosting. He customer sign the waiver of damages from defrosting refrigerator. No water leaks observed during service. Upon return, the UI, hv control, RC evap motor/harness, shim the evap drip pan, and secure the RC evaporator will need to be repaired. ; ordrng 1 W11387386 (UI) and 4 CNOTE (Shims)s and 2 W11456069 (Clamp)s and 1 CNOTE (Authorization) and 1 CNOTE (LOS PER CUSTOMER REQUEST)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSSC48QVS01
Near Austin, TX 78734
Brandon
Job Details: 03/18/2021
"Arrived on site for customer complaint of ice door not working, ice maker not working, and water not working, found multiple failed electrical parts. Found ice door motor, UI, and main control failed, I replaced main control, RJ replaced UI and ice door motor on previous visit, unit tested good
We serviced a
WHIRLPOOL COOKTOP
Model JED8430BDB
Near Austin, TX 78750
David Z
Job Details: 03/18/2021
"Arrived on site to diagnose downdraft cooktop with a non functioning fan. Performed diagnostic and voltage checks. Found voltage is proper and running through switch. Checked and found fan motor dead. Office to schedule when we can get fan motor.; ordrng 1 Y706132 (Blower Motor)"
We serviced a
KITCHENAID REFRIGERATOR
Model KFCS22EVMS6
Near Spicewood, TX 78669
Brandon
Job Details: 03/18/2021
"Arrived on site for customer complaint of unit leaking, found leak coming from defrost drain line being clogged at drain tube extension. I replaced drain tube, cleared ice, unit tested good."
We serviced a
WHIRLPOOL DRYER
Model PYG2000AWW
Near Austin, TX 78721
Robert
Job Details: 03/18/2021
Arrived on job for complaints of not heating. Found the coils are bad and belt tensioner bracket damaged.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Austin, TX 78702
Jacob
Job Details: 03/18/2021
Arrived onsite for unit leaking water. Looked at valve to the unit. Saw that the cold water side was broken and the control got water damage. Ordered control to be replaced at the same time as the valve. Office to reschedule ; ordrng 1 W11498796 (CONTROL )
We serviced a
WHIRLPOOL WASHER
Model LST7233DQ1
Near Austin, TX 78734
Brandon
Job Details: 03/18/2021
"Arrived on site for customer complaint of unit not spinning or draining, found failed coupler and drain pump, I replaced drain pump and coupler, unit tested good."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Austin, TX 78749
Leonardo
Job Details: 03/18/2021
Arrived on site to test unit for not heating. Found opened heating element replaced element test unit and unit test good job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Austin, TX 78745
Luis
Job Details: 03/18/2021
"Arrived on site for deli control. Found deli control unresponsive diagnosed broken wires in harness ,replaced harness assembly powered unit on deli control working as designed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Round Rock, TX 78664
Andy
Job Details: 03/18/2021
Arrived on site for refrigerator not cooling. Tested and inspected unit and found compressor and fans not running due to failed control. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HS0
Near Round Rock, TX 78681
Kayman
Job Details: 03/18/2021
Arrived onsite to install previously diagnosed parts. I installed the mag cap and diode. I re installed and tested the unit. It is working as designed at this time.
We serviced a
WHIRLPOOL OVEN
Model JMW2427IM02
Near San Marcos, TX 78666
Andrew
Job Details: 03/18/2021
"Arrived on site to test unit for UI not responding/ completely black. Found UI responding as designed upon arrival. Removed UI and inspected connections. Found blue wire on j15-4(UI side) was not fully seated into plug connection. I wiggled harness and was able to replicate issue. Secured wire into connection, tested by wiggling wire harness and UI stayed on. Job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29BBMS02
Near Georgetown, TX 78628
Lou
Job Details: 03/18/2021
"Arrived on site to install previously diagnosed and ordered parts. Due to the compressor failure, I Removed and replaced the compressor, access valve and hv drier. Vacuumed the system and installed 5.5 ounces of R134a refrigerant. Monitored pressures and all checked good. No water leaks observed during service, job completed. Recommended allowing the unit at least 24 hours to cool to temps."
We serviced a
WHIRLPOOL WASHER
Model MVWC465HW2
Near Leander, TX 78641
David S
Job Details: 03/18/2021
Arrived on site for washer making a noise. I inspected the unit and work area. I followed service pointer W11520474. I tested the spin and agitation. I found the unit only making the noise during the beginning of the spin cycle. I replaced the control and retested the unit. It still made the noise during spin. I inspected the gear case I found signs of the belt slipping. I replaced the belt and retested the unit. It is no longer making any noise. Job complete.
We serviced a
FRIGIDAIRE MICROWAVE
Model LFMV1645TF
Near Georgetown, TX 78628
Tommy
Job Details: 03/18/2021
Arrived onsite for microwave power cord being damaged. Found unit power cord was damaged likely due to power fluctuations during storm in outlet. Found unit control and switches both likely damaged as well. Found unit clean and with very little grease. Unit was just damaged due to electrical surges. Let customer know theyd likely need new switches and control as well as power cord.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM05
Near Andice, TX 78628
Tommy
Job Details: 03/18/2021
Arrived onsite for refrigerator not dispensing water. Upon arrival found unit valve was receiving voltage but was not calling for water. Upon replacing valve also found unit housing was damaged and not allowing water to travel through replaced housing and tested. Unit is now operating as designed. No leaks detected during service. Job Completed.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Austin, TX 78757
Kevin
Job Details: 03/18/2021
"Arrived on site and inspected washer and found in diagnostic cycle no water pressure from hot water valve. Found hot water valve is clogged and it is attached directly to Hot water heater which is allowing calcium buildup into the washer. Cleared buildup from screen on hot water valve and attempted test again and it immediately clogged again. This issue will continue to happen until Hot water from source is corrected. All other functions are operating normally, washer can be used on top cold wash. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Hutto, TX 78634
Kayman
Job Details: 03/18/2021
Arrived onsite for dishwasher tripping breaker when used. Upon inspection of the diagnostics cycle I found no abnormal amp draw within the unit while washing heating or draining. I unplugged the unit and found the breaker would trip on its own after sitting idle for a while with no load plugged in. I advised the customer of my findings. No leaks were detected during time of service. Job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS
Near Hutto, TX 78634
Kayman
Job Details: 03/18/2021
Arrived onsite for microwave sparking and buzzing when trying to heat. Upon inspection I confirmed the unit would spark during heat I could also smell burning electrical within the unit. I removed the control panel and accessed the high voltage components. I found the diode had burned up and was resting against the common to capacitor. The wire sheath seemed to protect the wire from damage.
We serviced a
WHIRLPOOL OVEN
Model WFG505M0BS3
Near Hutto, TX 78634
Kayman
Job Details: 03/18/2021
Arrived onsite for range that wont ignite in the oven. Upon inspection I found the control board flashing the wrong time and I could not get it to respond. I accessed the control and found 120 vac coming in. I advised that the control would need to be replaced before anything else can be inspected.
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near Liberty Hill, TX 78642
David S
Job Details: 03/18/2021
Arrived on site FYI install previous diagnosed parts. I installed the new racks. I removed the door and replaced the outer glass job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Jarrell, TX 76537
Wesley
Job Details: 03/18/2021
Arrived onsite and found unit operating as designed but reports of tripping every few days. Called techline and spoke with Ed and advised on status and complaint. Because unit is on a gfci breaker that is incompatible for this fridge it is possible for intermittent tripping to occur. Advised customer that a provisional exception could be made by the city to use non gfci breaker to correct nuisance issue. No repair recommendations at this time. Sr# 7730290679
We serviced a
KITCHENAID REFRIGERATOR
Model KFIV29PCMS02
Near Belton, TX 76513
Wesley
Job Details: 03/18/2021
Arrived onsite and found evap pan bowed and causing freeze over drain and leaking into ff cabinet. Ordering pan to repair.; ordrng 1 W11457241 (Pan)
We serviced a
WHIRLPOOL DRYER
Model WED90HEFC
Near Austin, TX 78731
Kevin
Job Details: 03/18/2021
"Arrived on site and found dryer is on a lifted alcove approximately 18 inches off the floor. It cannot be disassembled to diagnose properly. Dryer will need to be set on the floor to inspect correctly. Dryer is noisy while running, Would need to have motor, blower wheel, Sound pads, blower wheel housing, And a standard dryer belt/pulley kit in order to ensure repair.
We serviced a
GE OVEN
Model JKP28BF6BB
Near Temple, TX 76504
Wesley
Job Details: 03/18/2021
Arrived onsite and tested oven for not heating in upper oven. Unit is operating perfectly without any heating issues in both ovens while onsite. Explained possible scenarios to the customer. All checks good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Kyle, TX 78640
Richard
Job Details: 03/18/2021
Arrived onsite for the dishwasher missing a part. During inspection found that the door hinge pads were broken replaced both pads and dishwasher tested good. Complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHV00
Near New Braunfels, TX 78132
Andrew
Job Details: 03/18/2021
Arrived on site to test unit for FC door not aligned good. Found left side was not sitting properly into rail. Set door properly and customer was satisfied with improvement. No leaks detected. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Austin, TX 78717
Justin
Job Details: 03/18/2021
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Georgetown, TX 78628
Tommy
Job Details: 03/18/2021
Arrived onsite for previously diagnosed parts. Upon arrival replaced unit spray arm and tested. Unit is now operating as designed. Job Completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Round Rock, TX 78665
Matthew
Job Details: 03/18/2021
"Arrived onsite for refrigerator icemaker not working. Jumped ice maker but did not begin harvest cycle. Ice maker needed replacement. Replaced ice maker, tested unit and unit completed cycle and fill. No leaks present at this time job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204DSS0
Near Austin, TX 78735
Leonardo
Job Details: 03/18/2021
"Arrived on site to test unit for upper rack not opening or closing correctly. Found bad tracks, replaced left and right track test unit and unit test good job complete."
We serviced a
KITCHENAID DISHWASHER
Model KUDM01TJBS0
Near Austin, TX 78737
Leonardo
Job Details: 03/18/2021
Arrived on site to test unit for no power. Test unit and found burned control board. Will order new control board office to reschedule. ; ordrng 1 8528172 (Control board)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT920SADE2
Near Austin, TX 78737
Leonardo
Job Details: 03/18/2021
Arrived on site to test unit for not washing. Test unit and found customer had replace the motor but was wrong part number. Replaced sump and motor
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Hutto, TX 78634
Kayman
Job Details: 03/18/2021
Arrived onsite for dishwasher not powering on. Upon inspection I found good voltage and polarity at the wall. I accessed the junction box for the unit and found the common wire had come loose from the wire nut. I corrected the wiring and was able to power on the unit for diagnostics. The unit passed all tests in diagnostics. The customer brought to my attention one of the rack stoppers was missing or had broken off. I replace the stopper with my van stock#(WPW10082861) the unit is working as designed and no leaks were detected during time of service. Job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTE304GPS1
Near Lakeway, TX 78738
Brandon
Job Details: 03/18/2021
"Arrived on site for customer complaint of unit not drying dishes, ran diagnostic cycle, found failed sensor, I replaced sensor, unit tested good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM05
Near Temple, TX 76502
Tyler
Job Details: 03/18/2021
Arrived on site for refrigerator leaking water. Upon arrival customer stated that they did not notice any water leaking from the back of the fridge but instead they were finding that the freezer itself had water filling the bottom floor of the freezer compartment and upon further inspection I found the drain line was clogged but I could not find any indications of ice or hot air leaking through the front door gasket Ive been inspected the drain line and found the drain line to be clogged I ended up replacing the drain line and adding silicone to ensure that the drain line was sealing up underneath the compressor compartment area after making repair I cleared out the drain line inside the freezer and then verify that water was allowed to pass through without hot air escaping back up into the unit. No leaks before during or after repair call complete
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Austin, TX 78745
Jacob
Job Details: 03/18/2021
Arrived onsite for unit not ringing out the clothes. Tested unit. Got F0E5 off balance load. The basket was scrapping when I spin mode. Let customer know that the gear case and basket would need to be replaced.
We serviced a
WHIRLPOOL COOKTOP
Model WFE320M0JS0
Near Austin, TX 78745
Leonardo
Job Details: 03/18/2021
Arrived on site to test unit for cooktop on light on. Replaced rf switch test unit and unit test good job complete.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Niederwald, TX 78640
Richard
Job Details: 03/18/2021
Arrived onsite for the oven Tripping the breaker. During testing found that the neutral wire from the spark module was crimped in between the stove liner which it was like that from the factory. Repaired neutral wire and issue was resolved. Complete
We serviced a
FRIGIDAIRE DISHWASHER
Model FGHD2433KF1
Near Killeen, TX 76542
Al
Job Details: 03/18/2021
Arrived on site and inspected dishwasher dispenser and spray arm issues.Confirmed the complaint and removed and replaced both.Reassembled and unit tested as designed.Job complete.2/2
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US0HS00
Near San Marcos, TX 78666
Andrew
Job Details: 03/18/2021
Arrived on site to test unit for gas smell. Used gas sniffer at all connections and possible leaks points. Used suds at all connections and possible leak points. Was unable to smell or locate any leaks. Called safety with findings and advised customer to call if issue persists. ??????SR#7730229671
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Georgetown, TX 78628
Tommy
Job Details: 03/18/2021
Arrived onsite for unit long drain error code. Upon arrival found unit knockout on disposal was knocked out. Unit drain was receiving voltage just was pushing weakly ordering new drain. Office to reschedule ; ordrng 1 W11412291 (Drain pump)
We serviced a
IKEA MICROWAVE
Model IMBS104GSS02
Near Austin, TX 78751
Jacob
Job Details: 03/18/2021
Arrived onsite for unit not starting when the start button is pressed. Tested unit. Can hear beeping from the UI panel but will not start to heat. Replaced a control. Re tested the unit. No change. Need UI panel. Office to reschedule ; O-emld tckt
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near New Braunfels, TX 78130
Andrew
Job Details: 03/18/2021
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near New Braunfels, TX 78130
Andrew
Job Details: 03/18/2021
"Arrived on site to test unit for loud thumping. Found right rear roller had fallen off. Put roller back into proper place and put retaining clip in. Tested unit, unit works good. Job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Canyon Lake, TX 78130
Andrew
Job Details: 03/18/2021
"Arrived on site to test unit for not turning on. Found wires and wire nut melted. Removed burnt wires and put new wire nut. Tested unit, unit works good. No leaks detected. Job complete."
We serviced a
MAYTAG DRYER
Model MEDC200XW1
Near Seguin, TX 78155
Andrew
Job Details: 03/18/2021
"Arrived on site to replace timer from previous diagnosis. Verified timer was needed. Replaced timer, tested unit, unit works good. Job complete."
We serviced a
FRIGIDAIRE REFRIGERATOR
Model GLHS36EEB5
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 03/18/2021
"Arrived on site to diagnose a refrigerator that is not cooling. Found possible leak in unit and failing compressor. Compressor, drier, and process tube will be needed to repair unit. Office to have call authorized and set return appointment for 2 hours.; ordrng 1 5304511983 (Compressor) and 1 W10913906 (Drier) and 1 Tj90af8404 (Stub) and 1 2hourjob (2 hour job) and 1 Authoneeded (Autho needed)"
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Canyon Lake, TX 78133
Noah D
Job Details: 03/18/2021
"Arrived on site to inspect washer for not filling, upon inspection found the inlet valve broken at hose. Replaced valve and tested for issues, no leaks found. Complete"
We serviced a
MAYTAG WASHER
Model MVWB855DW1
Near New Braunfels, TX 78132
Noah D
Job Details: 03/18/2021
"Arrived on site to inspect washer for not spinning during bedding settings, checked all functions and found the washer working to specs, spoke with Austin at Techline Sr # 7730289472.....Unit worked unloaded on bedding settings. Instructed customer on proper use. Complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRSA71CIHN
Near Spring Branch, TX 78070
Noah D
Job Details: 03/18/2021
"Arrived on site to inspect fridge for not having filter installed, upon inspection found the filter missing, replaced filter and tested. Complete"
We serviced a
WHIRLPOOL OVEN
Model KEBS208SSS04
Near Austin, TX 78732
David Z
Job Details: 03/18/2021
Arrived on site to install new upper broil element to resolve broken element. Replaced with new and retested. Verified broil element glowing red hot and working as designed.
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL02
Near Canyon Lake, TX 78133
Noah D
Job Details: 03/18/2021
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Georgetown, TX 78626
Tommy
Job Details: 03/18/2021
Arrived onsite for previously diagnosed parts. Upon replacing unit valve found tube between regulator was damaged. Ordering new one office to reschedule upon receiving part.; ordrng 1 W10512963 (Tube)
We serviced a
GE MICROWAVE
Model JVM3160RF4SS
Near Austin, TX 78702
Jacob
Job Details: 03/18/2021
Arrived onsite to replace door and latch and switches. Upon looking at the new door. The door latches were broken. Need to order a new one. ; ordrng 1 WB56X32785 (DOOR ASSEMBLY )
We serviced a
ROPER DRYER
Model RED4516FW0
Near Copperas Cove, TX 76522
Al
Job Details: 03/18/2021
"Arrived on site and inspected dryer noises.Lifted the cabinet and powered it on and found the loud banging was due to the Terminal block was completely burned at the harness and also at the cord, when accessed through the back.
We serviced a
WHIRLPOOL RANGE
Model WFG975H0HZ1
Near Georgetown, TX 78633
Lou
Job Details: 03/18/2021
"Arrived on site to inspect range leaking gas. Upon further inspection, I turned the gas supply on and tested the cooktop and oven burners and all operated as designed. I pulled the unit from the wall and using my liquid gas leak detector, I tested all gas line connections and the regulator and found no evidence of a leak. I lifted the cooktop and as soon as I raised it up, I could sense a strong smell of gas. I tested all burner connections with the liquid gas leak detector and found no leaks. I checked all connections and found the front left gas line connection to the valve was loose. I tightened all connections at the cooktop, as well as, all connections at the back of the unit and retested. No leaks found. I retested the cooktop burners and found no further gas leaks and could not sense any further smells. Recommended that the customer start the oven on Bake at 350 degrees and let it heat up for approximately 30 minutes or burn off the newness of the unit as it will smoke. Recommended they turn on the venthood while doing such. No further gas leaks detected at the end of service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT780SAEM2
Near Cedar Park, TX 78613
Justin
Job Details: 03/18/2021
Arrived on site for a dishwasher not draining properly and not washing correctly. When I performed a manual drain it ran as designed. I put unit into diagnostics and found stored error codes F9E1 for no drain. I cleared stored error codes. When I removed the toe plate I found significant water and moisture under unit. During the test cycle I could see water leaking from diverter and sump area. I also could hear the diverter not switching between wash arms and humming excessively loud. I found the drain working as designed however. Customer will need a new sump and motor for repair. I installed the new sump and motor. I then ran a diagnostics cycle and the unit ran as designed. I observed the bottom of the unit to verify no more leaks were present. There were no leaks observed at end of service. The unit is now working as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT780SAEM2
Near Cedar Park, TX 78613
Justin
Job Details: 03/18/2021
Arrived on site for a dishwasher not draining properly and not washing correctly. When I performed a manual drain it ran as designed. I put unit into diagnostics and found stored error codes F9E1 for no drain. I cleared stored error codes. When I removed the toe plate I found significant water and moisture under unit. During the test cycle I could see water leaking from diverter and sump area. I also could hear the diverter not switching between wash arms and humming excessively loud. I found the drain working as designed however. Customer will need a new sump and motor for repair. The customer accepted and I installed the new sump and motor. I then ran a diagnostics cycle and the unit ran as designed. I observed the bottom of the unit to verify no more leaks were present. There were no leaks observed at end of service. The unit is now working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ
Near Canyon Lake, TX 78133
Noah D
Job Details: 03/18/2021
"Arrived on site to inspect fridge for not producing ice, upon inspection found the auger misaligned, realigned the ice box and all functions returned. Complete"
We serviced a
GE RANGE
Model JGP336BEV2BB
Near Leander, TX 78641
David S
Job Details: 03/18/2021
Arrived on site for cook top burner not lighting. I inspected the unit and work area. I found the cooktop switchs not engaging properly and the spark module only sending spark to a couple of the igniters. I spoke to the customer about the cooktop needing the spark module and all 4 switches. ordrng 4 iWB24T10071 (Igniter switched)s and 1 WB13K25 (Spark module)
We serviced a
KITCHENAID OVEN
Model KEBC107KSS0
Near Spicewood, TX 78669
Brandon
Job Details: 03/18/2021
"Arrived on site to replace fuse, after replacing, unit tested good.
We serviced a
LG DRYER
Model DLG4971W
Near Austin, TX 78739
Richard
Job Details: 03/18/2021
Arrived onsite for the dryer door not closing properly. Replaced the inner door and all functions tested properly. Complete.
We serviced a
KITCHENAID ICE MACHINE
Model KUIC15PLXS3
Near Rogers, TX 76569
Wesley
Job Details: 03/18/2021
"Arrived onsite and found black mold from leaking inlet valve behind ice machine, also I was unable to shut off in order to replace smart valve. Advised that ice machine could be repaired once valve problem was addressed. Office to wait for valve repair confirmation prior to reschedule. ; O-emld tckt"
We serviced a
KITCHEN AID ICE MACHINE
Model n/a
Near Spicewood, TX 78669
Brandon
Job Details: 03/18/2021
"Arrived on site for customer complaint of ice machine not working, found failed reservoir drain pump and failed compressor.. Ordering compressor l filter drier, access valve, and drain pump. ordrng 1 WPW10605286 (Compressor) and 1 Cnote (SS tech/office to reschedule) and 1 Cnote (2 hour job) and 1 WPW10489125 (Pump) and 1 Cnote (Parts research non uv filter drier) and 1 W10913906 (Access valve)"
We serviced a
MAYTAG DRYER
Model MEDB955FW2
Near New Braunfels, TX 78132
Noah D
Job Details: 03/18/2021
"Arrived on site to inspect dryer for issues drying clothes, upon inspection found the dryer electrodes out of Ohm range, replaced electrodes and tested. Instructed customer on proper use due to mixing of clothes types. Complete"
We serviced a
WHIRLPOOL DRYER
Model WED8200YW0
Near Buda, TX 78610
Richard
Job Details: 03/18/2021
Arrived onsite for the dryer door not closing properly. During testing found that that the catch was broken. . Replaced catch and door is closing properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Harker Heights, TX 76548
Tyler
Job Details: 03/18/2021
Arrived on site for refrigerator that had a piece of metal fall out of the ice dispenser area. Upon arrival customer showed me a hex shaped metal cylinder. Upon further inspection I found the metal piece was the shaft that bridges the auger motor to the ice bucket. During diagnostics I could not find any logical reason why how he shaft had fallen from ts position but I was able to reassemble the unit and test the dispenser and found full functionality from auger motor and ice bucket. I informed the customer to let us know if anything changed so we could assist further. Unit working as designed call complete
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Temple, TX 76501
Tyler
Job Details: 03/18/2021
"Arrived on site for washer having a lid lock issue. Upon arrival I found unit would power on and enter diagnostics but I couldnt open or close the lid. It was locked and not responding. I was able to eventually upon the lid manually and removed lid lock for inspection found it was damaged in the lock position. After replacing the lid lock I ran the diagnostics cycle manually and found gearcase, motor, washplate and other under cabinets hardware was grinding, and not allowing for a balanced. Office will need to reschedule for rebuild once availability of parts is known. ; ordrng 1 W10752283 (Washplate) and 6 WP8533953 (Screws)s and 1 W10528947 (Hub) and 1 W11454734 (Gearcase) and 1 W11283592 (Motor) and 1 W10721967 (Cam assem) and 1 W11239857 (Belt) and 1 W10913953 (Actuator) and 1 W11395618 (Capacitor)"
We serviced a
KITCHENAID OVEN
Model KSGG700ESS1
Near Austin, TX 78745
Leonardo
Job Details: 03/18/2021
Arrived on site to replace trim and bezel. Replaced both parts removed cover for trim and trim was damaged. Ordering new trim office to reschedule. ; ordrng 1 W11025120 (Trim)
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5VHEXVL00
Near Round Rock, TX 78664
Matthew
Job Details: 03/18/2021
Arrived onsite for refrigerator icemaker not making ice. Verified voltage and confirmed 124vac at the unit but unit would not respond. Ordering ice maker and valve just in case. . Office to reschedule.; ordrng 1 WPW10190965 (icemaker)
We serviced a
GE MICROWAVE
Model JNM7196SF1SS
Near Waco, TX 76708
Jonathan M
Job Details: 03/18/2021
Arrived on site for a microwave that runs a fan while the door is open. Inspected unit and work area. Confirmed customers complaint and removed control panel. Tested the door switches and found the interlock switch at the bottom was not making and breaking. Remove door switch and found a faulty door switch. Replace switch and tested unit. Unit is now working as designed. Call complete.