Near New Braunfels, TX 78132
Richard
Job Details: 06/19/2020
RANGE KITCHENAID KDRS483VSS03 "Arrived onsite for the oven range not baking properly in the right side oven. During testing found that the the appliance manager is not responding to commands causing an intermittent issue. ordrng 1 W10852104 (cntrl-elec)"
Near Austin, TX 78750
David S
Job Details: 06/19/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived on site for ice maker making ice slow. I inspected the unit and work area. I did a temp test in the freezer and found it at 0 degrees. I jumped the ice maker and it cycled and called for water. I checked the thermistors and all fans. All came on when called and thermistors test good. I found the unit out of level not allowing the doors to seal properly, cause an air leak slowing ice production down. I leveled the unit and inspected the gaskets. I found a tear on the right side gasket. I am ordering a new gasket W10830274 to complete the repair.; ordrng 1 W10830274 (gasket-fip)"
Near Kyle, TX 78640
Kevin
Job Details: 06/19/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 "Arrived on site and inspected refrigerator and found ice production is low, took one picture. Found freezer temperature is showing to be 20° disassembled freezer and took one picture of evaporator there is very little frost pattern. Seal system will need to be repaired.; ordrng 1 8201786 (start device,combo) and 1 SEALEDSYSTEM and 1 W10913906 (coupler) and 1 W11209866 (COMPRESSOR ) and 1 WPW10143759 (dryer) and 1 WPW10313899 (evaporator)"
Near Austin, TX 78746
Luis
Job Details: 06/19/2020
REFRIGERATOR KITCHENAID KSSC42QMS01 "Arrived on site for cooling complaint. Checked temperature in freezer and fresh food,temps reading 0 and 37° checked air flow to fresh food good. Ran icemaker through a harvest test,icemaker dumped ice and filled with water checked refrigerant pressure reading +5 called tech support per tech support no parts to be replaced and gave customer instructions on if no cool issue appears to run specific test. 7727889711"
Near Briarcliff, TX 78669
Brandon
Job Details: 06/19/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Arrived on site for customer complaint of unit not draining, found failed pump, I replaced drain pump, unit tested good. No leaks"
Near Holland, TX 76534
Al
Job Details: 06/19/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "Arrived to inspect French door refrigerator not cooling.Confirmed the complaint and removed and replaced both UI and main control board.Unit still powered on, chimed, clucked at the control and wouldn’t start.Called Whirlpool Tech line and spoke with ADRIANSR# 7728118007Adrian walked me through several possible issues and was able to narrow the issue down to the valve and the wiring inside the cabinet, which is not allowing the unit to power on and cool properly.Unit is deemed non repairable All water lines were dry at the time of service.Job complete"
Near San Marcos, TX 78666
Jacob
Job Details: 06/19/2020
RANGE WHIRLPOOL WFG525S0HS1 Arrived onsite to replace burner head. Replaced burner head. Tested unit. Unit test good. No leaks at this time. Job complete
Near Round Rock, TX 78665
Cliff
Job Details: 06/19/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Arrived on site to diagnose a refrigerator that is occasionally getting clogged in the ice chute. Found no mechanical failures with unit at this time and advised homeowner that crushed ice can freeze to the walls in the chute and eventually clog it. Chute would need to be cleaned regularly if primarily crushed ice is used. No leaks were found at time of service.
Near Austin, TX 78741
Kevin
Job Details: 06/19/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Arrived on site and found apartment maintenance has unplugged refrigerator They said this was because the compressor was very hot to the touch and the start device overload was clicking and The refrigerator was not cooling. Spoke with CS will need to bring back sealed system components to correct issue. Get pic of model and serial ; ordrng 1 8201786 (start device,combo) and 1 W10143759 (drier (service)) and 1 W10913906 (coupler) and 1 W11209866 (COMPRESSOR ) and 1 WPW10313899 (evaporator)"
Near Moody, TX 76557
Jonathan
Job Details: 06/19/2020
DRYER ROPER RED4516FW0 "Arrived on site for dryer that was not heating. Inspected unit and work area. Tested voltage from the wall and found proper voltage. Tested voltage from the terminal block and found proper voltage. Tested thermal fuse, thermal cut off, element, and island thermostat. Found thermal cut off blown. Replaced thermal cut off and tested unit. Unit is working as designed. Call complete."
Near Georgetown, TX 78633
Paul
Job Details: 06/19/2020
REFRIGERATOR KITCHENAID KRMF606ESS01 "Arrived onsite for a refrigerator not dispensing water or making ice after the customer tried changing filters multiple times. I found good water pressure to the unit but no water out of the isolation valve. I tested voltage at the valve and only had 63VAC. I tested voltage out of the control and had 123VAC to the dispenser valve and isolation valve. I found one of the diodes in the harness defective. .; ordrng 1 W11190822 (harns-wire)"
Near Leander, TX 78641
Jonathan
Job Details: 06/19/2020
DISHWASHER WHIRLPOOL WDT710PAYM5 "Arrived on site for dishwasher leaking. Realtor stated that unit was leaking inside the door. Inspected unit and work area. Removed door panel and found traces of water at steam vent. Disassembled vent and found leaking at vent and door inner panel (see SD-pic). Found vent gasket needed to repair. Removed gasket and installed new. Performed diagnostics mode and monitored operation. All tested good, no water leaks detected."
Near Austin, TX 78703
Eman J.
Job Details: 06/19/2020
MICROWAVE WHIRLPOOL WMH53521HZ3 Arrived onsite for microwave light not working. Tested system. Found control and bulb faulty. Replaced control and bulb. Tested system. Getting F1E4 error. New control is faulty. Ordering control W11182110; ordrng 1 W11182110 (cntrl-elec)
Near Lakeway, TX 78734
Brandon
Job Details: 06/19/2020
RANGE JENN-AIR JDRP436HL00 "Arrived on site to replace failed burner heads, unit tested good after replacing center rear and front right burner heads."
Near Lakeway, TX 78734
Luis
Job Details: 06/19/2020
REFRIGERATOR KITCHENAID KSSS42QTX00 "Arrived on site for no cool. Diagnosed a leak in the system unit will need a complete rebuild replacing compressor,evaporator and heat exchanger and 1 W10508992 (EXCHANGER)"
Near Liberty Hill, TX 78642
Jonathan
Job Details: 06/19/2020
DISHWASHER KITCHENAID KDTM354DSS4 "Arrived on site to install previous diagnosed parts. Removed failed drain pump and sump assembly , installed new. Performed diagnostics mode and monitored test operation and observed for possible water leaks. All tested good, no water leaks detected."
Near Paige, TX 78659
Scott
Job Details: 06/19/2020
RANGE KITCHENAID KSGB900ESS3 "Arrived on site, replaced right drawer rail. Door is now properly opening and closing. No gas leaks detected at time of service job complete"
Near Austin, TX 78739
Leonardo
Job Details: 06/19/2020
DISHWASHER WHIRLPOOL MDB8959SBB3 Arrived on site to test unit for panel not responding. Test unit and found bad panel.; ordrng 1 WPW10475779 (PANEL)
Near Jarrell, TX 76537
James
Job Details: 06/19/2020
REFRIGERATOR LG LFX25971ST/02 Arrived on site and tested operation. Customer stated that when the ice maker was pushed on the lights would cut off on the ice maker and that there was a screw missing on the assembly that holds the ice maker in place. Removed assembly and found harness to ice maker was not fully seated. Plugged ice maker in and replaced missing screw. Tested ice maker and it filled properly with water and cycled properly. Job complete
Near Georgetown, TX 78628
Jonathan
Job Details: 06/19/2020
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site for dishwasher leaking. Customer stated that at end of cycle that unit would have a stream of water coming from steam vent. No water softener in home. Inspected unit and work area. Removed door panel and inspected for traces of water, none found (see SD PIC). Called Whirlpool tech support and spoke with Austin (7728111749) .He stated that normal from steam and cooler air creating condensation. All operations tested good."
Near Buchanan Dam, TX 78609
James
Job Details: 06/19/2020
REFRIGERATOR KITCHENAID KRFC604FSS01 Arrived on site and installed new ice bin. Unit tests good. Job complete
Near Georgetown, TX 78633
Paul
Job Details: 06/19/2020
REFRIGERATOR WHIRLPOOL WRS325SDHW05 (Tg) Arrived on site for door alignment. Found the bottom RC door hinge was not able to be raised or lowered due to metal being stripped. Replaced lower RC door hinge and raised RC door to get the doors even. Call complete
Near Seguin, TX 78155
Noah D
Job Details: 06/19/2020
OVEN AMANA ACR4303MFB3 "Arrived on site to inspect oven for not lighting up panel, upon inspection found the oven terminal burnt with bad wires. Replaced wire heads and tested. No problems found and all functions returned. Complete"
Near Pflugerville, TX 78660
Cliff
Job Details: 06/19/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Arrived on site to diagnose a refrigerator with a damaged icemaker. Found ice tray has separated from icemaker assembly. Replaced ice maker and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.
Near Temple, TX 76501
Al
Job Details: 06/19/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Arrived to inspect dishwasher spray arm issues.Found the top spray arm fell and melted into heater.The heater wasn’t affected.Also found the unit will need all spray arms to complete the repair.Ordering research due to me not being able to pull up the parts breakdown in Marcone.Please direct top, upper and lower spray arms to customer.; ordrng 1 CNOTE (D2C) and 1 CNOTE (RESEARCH TOP, MIDDLE AND LOWER SPRAY ARM. )"
Near Austin, TX 78738
Brandon
Job Details: 06/19/2020
OVEN JENN-AIR JJW2430DS01 "Arrived on site for customer complaint of fan not getting to high speed during cool down. I called techline, found out that high speed only comes on during self clean, tested high and low speeds in diagnostic mode, unit tested good."
Near Burnet, TX 78611
James
Job Details: 06/19/2020
WASHER ROPER RTW4516FW2 Arrived on site and tested operation. Found long fill error. Tested valves and found cold water valve solenoid has failed. Installed new valves and tested operation. Unit tests good. Job complete
Near Wimberley, TX 78676
Jacob
Job Details: 06/19/2020
REFRIGERATOR WHIRLPOOL ED5FHEXVS00 Arrived onsite for unit not cooling freezer and refrigerator. Tested unit. Was not cooling. Upon further inspection. Found that start device was bad. AHS did not authorize to replace start device. No issues at this time. Job complete
Near Bastrop, TX 78602
Scott
Job Details: 06/19/2020
WASHER WHIRLPOOL WTW4850HW1 "Arrived on site for not drying properly . Found air flow restriction . Found a lot of weed wicker string in blower wheel housing also high limit had blown . Replaced thermostat and removed string . Tested unit , good air low and heating . No lint build up at time of service. Job complete ."
Near Seguin, TX 78155
Noah D
Job Details: 06/19/2020
WASHER GE GTW460ASJ5WW "Arrived on site to inspect washer for problems spinning water out, upon inspection found the drain pump working but the gearcase and motor making loud noises while spinning, ordering gearcase and motor to fix noise, autho required. Office to reschedule. ; ordrng 1 AUTHO (AUTHO) and 1 WH38X27335 (GEARCASE) and 1 WH49X25376 (MOTOR)"
Near McGregor, TX 76657
Jonathan
Job Details: 06/19/2020
MICROWAVE GE PEB7227AN1DD "Arrived on site for microwave that was not heating. Inspected unit and work area. Tested unit and found no heat but unit was otherwise working. Tested magnetron, mag thermostat ,capacitor, and diode. Diode was not draining capacitor. Replaced diode and tested unit. Unit would still not heat. Replaced magnetron and tested unit. Unit is working as designed. Call complete."
Near Austin, TX 78703
Eman J.
Job Details: 06/19/2020
RANGE KITCHENAID KGSS907SSS01 Arrived onsite for range not sparking. Tested system. Found module faulty. Replaced module. Tested system. Everything works as designed.
Near Elgin, TX 78621
Andy
Job Details: 06/19/2020
REFRIGERATOR GE GSHS6KGZBCSS Arrived on site for refrigerator not making ice. Tested and inspected unit and found failed ice maker. Ordering needed part. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 WR30X10093 (icemaker asm)
Near Liberty Hill, TX 78642
James
Job Details: 06/19/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ01 Arrived on site and tested operation. Found ice maker over flowing from left side of ice mold. Found ice maker not sitting level in housing. Installed new ice maker due to water in motor housing. Tested operation and found unit working properly. Job complete
Near San Marcos, TX 78666
Richard
Job Details: 06/19/2020
OVEN KITCHENAID KODE500ESS04 Arrived onsite for the oven lights flickering. Ran diagnostics and found that the control board was the issue. Replaced control and oven tested good . Complete
Near Austin, TX 78723
Eman J.
Job Details: 06/19/2020
DISHWASHER KITCHENAID KDTM404ESS3 Arrived onsite for previous diagnosed parts. Replaced console and control electric. Tested system. Still no power. Tested power cable at junction box. Not getting any power to power cable. Customer dishwasher is on a switch also. Advised customer to contract someone about his power issue. Job complete.
Near Cedar Creek, TX 78612
Scott
Job Details: 06/19/2020
DRYER WHIRLPOOL WED4815EW1 "Arrived on site for dryer not heating properly and long dry times. Found Weedwhacker line stuck in blower wheel housing, also high limit thermostat had blown. Removed line and replace thermostat. Tested unit, have a good airflow and is heating. No lint build up at time of service. Job complete ."
Near San Marcos, TX 78666
Richard
Job Details: 06/19/2020
DISHWASHER WHIRLPOOL WDT780SAEM0 Arrived onsite for the dishwasher not washing. Ran diagnostics and found that the sump and pump motor is no good. Ordering parts office to reschedule. ; ordrng 1 WPW10605057 (pump and motor assy)
Near Leander, TX 78641
Jonathan
Job Details: 06/19/2020
DISHWASHER KITCHENAID KDTE234GPS0 "Arrived on site for dishwasher door not shutting. Inspected unit and work area. Found door rubbing right side of tub. Found unit unleveled, leveled unit. Tested door operation several times tested good. Put unit in diagnostics ran with no error codes. tested operation and all tested good. No leaks detected."
Near Austin, TX 78753
Andy
Job Details: 06/19/2020
REFRIGERATOR WHIRLPOOL WRS315SDHM00 Arrived on site to install previously diagnosed FC door. Removed failed part and replaced with new. Tested and inspected unit and found door mis molded and will not close properly. Attempted to make adjustments with no success. Part is defective and will need to order new door. Reinstalled old door so customer can use. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 LW11025559 (dor-fip) and 1 SEENOTE (OFFICE TO SCHEDULE )
Near Georgetown, TX 78628
Al
Job Details: 06/19/2020
REFRIGERATOR WHIRLPOOL WRX735SDBM02 Arrived to inspect freezer closing issues.Inspected and found an ice buildup underneath the door causing it not to close.I cleared the ice buildup and unit now closes properly.All water lines were dry at the time of service.Job complete
Near Round Rock, TX 78681
Kayman
Job Details: 06/19/2020
DISHWASHER KITCHENAID KDTM604KPS0 Arrived onsite for dishwasher rack getting stuck on spray arm. Upon inspection I found that the top of the DW tub was sinking down causing the spray arm to be too low and get stuck on the rack. I pushed the tub ceiling back up into place but I could not get the spray arm to spin freely. It gets stuck on the tub ceiling. I called tech line to report my findings. They suggested a tub job with SR# 7728111867. Customer would like to reach out to their retailer about getting the unit replaced but I will order tub job just Incase. Ordering (W11120458) tub assembly (W11345228) sump and motor assembly (W11268090) left adjuster (W11268086) right adjuster. Office to reschedule.; ordrng 1 W11120458 (TUB ASSEMBLY ) and 1 W11268086 (RIGHT ADJUSTER ) and 1 W11268090 (LEFT ADJUSTER ) and 1 W11345228 (SUMP AND MOTOR )
Near Austin, TX 78735
Leonardo
Job Details: 06/19/2020
OVEN JENN-AIR JJW3830IM00 "Arrived on site to replace door handle. Replaced handle, tested unit, unit test good. Job complete"
Near Liberty Hill, TX 78642
James
Job Details: 06/19/2020
COOKTOP KITCHENAID KCGS956ESS02 Arrived on site and tested operation. Found center burner and front right burner correct flame size. Adjusted right rear and both left burner to correct flame height. Unit tests good. Job complete
Near Austin, TX 78741
Leonardo
Job Details: 06/19/2020
OVEN WHIRLPOOL WFG510S0AS1 "Arrived on site to test control board broken. Found control board frame broken, board fallen into panel.
Near Pflugerville, TX 78660
Cliff
Job Details: 06/19/2020
WASHER WHIRLPOOL WTW5000DW3 Arrived on site to diagnose a washer that is not responding to controls. Found water in a state of reset after power outage. Reset control and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near New Braunfels, TX 78132
Noah D
Job Details: 06/19/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ01 "Arrived on site to inspect fridge for leaking dispenser, upon inspection found the valve not closing allowing for leak. Replaced valve and tested, no issues found. Complete"
Near Buda, TX 78610
Kevin
Job Details: 06/19/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site and found customer has defrosted refrigerator. Replaced evaporator motor ensured thermistor is in the correct location. Took one picture.Replaced UI , and all control boards. Recommended a customer allow refrigerator 24 to 36 hours to cool down, call water leaks from connections at time of service, job complete"
Near Austin, TX 78738
Luis
Job Details: 06/19/2020
REFRIGERATOR KITCHENAID KBSD618ESS01 Arrived on site for defective optics. Replaced defective optics power cycled unit tested optics unit working as designed.
Near Austin, TX 78739
Luis
Job Details: 06/19/2020
REFRIGERATOR WHIRLPOOL WRT112CZJZ00 "Arrived on site for no cool. Compressor and fans running,removed evaporator cover found partial frost pattern diagnosed leak in system.
Near Leander, TX 78641
Jonathan
Job Details: 06/19/2020
VENTHOOD JENN-AIR JXU9136HP2 Arrived onsite for vent not working. Opened top control panel and inspected wiring and verified control switch was wired properly. Traced wires and found capacitor terminal disconnected. Reconnected capacitor. Tested operation of vent all tested good vent could change speeds and worked.
Near Mustang Ridge, TX 78610
Kevin
Job Details: 06/19/2020
WASHER WHIRLPOOL WTW4955HW1 "Arrived on site and replaced parts recommended by tech line on previous visit, homeowner has been able to wash clothes since previous visit successfully. Ran all functions after replacement washer is operating properly. No water leaks from connections at time of service, job complete"
Near Bertram, TX 78605
James
Job Details: 06/19/2020
RANGE WHIRLPOOL WFE505W0JZ0 Arrived on site and tested operation. Found oven warm and broiled element hot. Accessed components and found broil harness shorted to ground which has caused broil relay to weld contacts together. Corrected harness routing and installed new control. Tested operation and found unit working properly. Job complete
Near San Marcos, TX 78666
Richard
Job Details: 06/19/2020
DISHWASHER WHIRLPOOL KDTE204DSS0 Arrived onsite for the dishwasher leaking water. Ran diagnostics and found no leaks. Customer stated that they would see water filling up inside the sump. I looked under the kitchen sink and found that the customer has an RO system and the RO drain is tied into dishwasher drain line. Causing water to back flow into sump and when it filled up with water it leaked out of the dishwasher. Advised customer to have the RO drain line relocated. Complete
Near Wimberley, TX 78676
Jacob
Job Details: 06/19/2020
DISHWASHER KITCHENAID KDTE234GBS0 Arrived onsite for unit not cleaning dishes properly.. Customer says unit is working with no issues. Job complete
Near Buda, TX 78610
Richard
Job Details: 06/19/2020
WASHER WHIRLPOOL WFW92HEFW0 Arrived onsite for the washer not working. Replaced control and panel control and washer tested fine
Near Georgetown, TX 78633
Paul
Job Details: 06/19/2020
REFRIGERATOR KITCHENAID KSSC48FTS02 Arrived onsite for a refrigerator to replace the previous diagnosed parts. I found the icemaker working in the FC. I found the FC temp at -2 degrees and the RC temp at 43 degrees. I found air coming thru the dampener. I checked the air return and found it clear but the RC temp was dropping very slowly after the door had been opened. Upon further inspection I found the air duct deflector by the evaporator not installed correctly affecting the air flow to the RC. I installed the deflector correctly and tested the temps again. The FC was at -2 and the RC temp started dropping rapidly. I explained to the customer that this should solve their cooling issue. The customer has a thermometer in the RC and will check it after a couple of hours to let us know if the temp isn’t at set point. Call complete.
Near Cedar Park, TX 78613
Kayman
Job Details: 06/19/2020
REFRIGERATOR WHIRLPOOL WRF989SDAM03 Arrived onsite for ice maker not making ice and unit turning off randomly. Upon inspection I found a pint of ice cream wedged between the freezer drawer and evap cover. I found a block of ice built up around the FC evap fan and bi metal. I also found the RC section evap cover frosted over which could have been caused by the ice cream rendering the door to not shut all the way. This could contribute to the frost build up. Ordering the evap harness and thermistors for return visit to remedy defrost issue just Incase. Ordering (WPW10277799) ; ordrng 1 WPW10277799 (harns-wire)
Near Buda, TX 78610
Leonardo
Job Details: 06/19/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived on site to test unit for door not closing. Found broken door latch. Replaced door latch. Tested unit door functions properly. Job complete.
Near Smithville, TX 78957
Scott
Job Details: 06/19/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived on site for freezer light not on. Found LED light module in freezer and failed. Replaced light module, tested and freezer light is coming on. No water leaks detected at time of service.job complete ."
Near Spicewood, TX 78669
Brandon
Job Details: 06/19/2020
OVEN WHIRLPOOL KODE507ESS "Arrived on site for customer complaint of electric smell when using top oven, found a lot of thick burned on material on bottom of upper oven, I removed what I could and tested the oven, at 300 degrees as soon as I opened the door, the smell was like burnt plastic. I instructed customer to clean unit
Near San Marcos, TX 78666
Jacob
Job Details: 06/19/2020
WASHER WHIRLPOOL MVWB835DW4 Arrived onsite for unit having broken hinge. Looked at unit. Found that lid needs to be replaced. Customer will call back if service is requested.
Near Austin, TX 78745
Kevin
Job Details: 06/19/2020
WASHER WHIRLPOOL WTW5000DW1 "Arrived on site and inspected washer and found during the spin cycle basket is spinning eccentric. Customer elected to not continue attempting repair, job complete"
Near New Braunfels, TX 78132
Noah D
Job Details: 06/19/2020
COOKTOP THERMADOR PCG366G "Arrived on site to inspect cooktop for not igniting, upon inspection found the control board fried and needing to be replaced, ordering control board. 2MAN 2HOURS. Office to reschedule ; ordrng 1 00619016 (CONTROL ) and 1 2HOUR (2HOUR) and 1 2MAN (2MAN) and 1 AUTHO (AUTHO )"
Near Austin, TX 78731
Wesley
Job Details: 06/19/2020
DRYER MAYTAG MGD7230HW0 Arrived onsite and used the gas valve to report function. Unit is now operating as designed. Found possible faulty gas shut off at wall to be contributing to the initial problem. All checks good. Advised customer on use and care.
Near Austin, TX 78703
Eman J.
Job Details: 06/19/2020
ICE MACHINE KITCHENAID KUID308ESS2 "Arrived onsite for ice machine not ,sling ice. Tested system. Found nothing wrong. Everything works as designed. Job complete."
Near Wimberley, TX 78676
Jacob
Job Details: 06/19/2020
RANGE WHIRLPOOL WEE750H0HW1 Arrived onsite to replace bulb. Replaced bulb. Tested unit. Unit test good. No issues at this time. Job complete
Near Austin, TX 78723
Eman J.
Job Details: 06/19/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Arrived onsite for refrigerator not cooling. Tested system. Found compressor faulty. System requires a ss. Ordering compressor W10780378, evaporator WPW10239732 and drier W11179385. Office please reschedule. ; ordrng 1 W10780378 (compressor) and 1 W11179385 (drier-tube) and 1 WPW10239732 (evaporator)"
Near Austin, TX 78741
Leonardo
Job Details: 06/19/2020
RANGE WHIRLPOOL WFG525S0JS0 "Arrived on site to test oven clicking. Test unit, found bad igniter bake. Replaced igniter bake. Test unit, unit heating to 350. No leaks present at this time job complete."
Near Manor, TX 78653
Andy
Job Details: 06/19/2020
DRYER WHIRLPOOL WED5000DW2 Arrived on site for dryer not drying clothes. Tested and inspected unit and found issues with fuse. Removed failed part and replaced with new. Tested unit and all operations are normal. Did find poor air flow due to house venting. Instructed customer that house venting will need to be cleaned. No other repairs are needed at this time.
Near Round Rock, TX 78665
Cliff
Job Details: 06/19/2020
WASHER WHIRLPOOL WTW5000DW2 Arrived on site today does a washing machine that is not cycling. Tested unit and found failed lid latch assembly.
Near Austin, TX 78749
Leonardo
Job Details: 06/19/2020
MICROWAVE WHIRLPOOL WMH32519HZ1 Arrived on site to test unit for rattling noise. Found debris in fan motor. Removed debris and tested unit. Unit does not make noise. Job complete.
Near Round Rock, TX 78681
David S
Job Details: 06/19/2020
REFRIGERATOR KITCHENAID KRFF707ESS01 "Arrived on site for fridge having ice build up on the fresh food section evaporator. I inspected the unit and work area. I found the unit in adaptive defrost, I changed it to basic defrost, so it will defrost every 8 hours. I tested the bi-metal, thermistors, both evap fans, and the heating element. All are working as designed or come on when called for. I gained access to the drain tube and found a restriction in the drain tube. I cleared the restriction. And seals the drain tube to the cabinet of the fridge to prevent an air leak.I spoke with customer about defrosting the unit. I explained to pull the unit out of the cabinet, place a towel in the freezer bottom and fresh food bottom, and than place towels on all four sides of the fridge. I recommend leaving the fridge off and the doors open for 24 hours to defrost the unit. No water leaks detected. Job complete."
Near Austin, TX 78729
David S
Job Details: 06/19/2020
FREEZER WHIRLPOOL WRS973CIDM00 "Arrived on site for fridge not keeping temperature. I spoke with customer, they stated the the fridge over the weekend was not cooling at all, and than it started to work and make ice again a couple of days later. I inspected the unit and work area. I checked all the thermistors, evaporator fans, bi-metal and heater. All are working properly. I inspected the compressor and condenser fan. I found the compressor operating as designed and the fan working. Customer also stated the ic dispenser was not working. I disassembled the ice dispenser and found ice stoping the gear from engaging. I removed the ice and found the cube and crushed ice functions working. While I was testing the icemaker the unit went through a defrost cycle. I did a temp test in the freezer and found the temperature dropping and got to below 16 degrees. Unit ism operating as designed. No water leaks detected.
Near Wimberley, TX 78676
Jacob
Job Details: 06/19/2020
WASHER WHIRLPOOL WFW5620HW0 Arrived onsite to finish putting parts on new tub. Put parts on tub. Tested unit. Unit test good. But found a crack at the bottom of tub at the back. Tub is leaking water. Called Techline. Suggested to have customer call customer service to hopefully resolve issue. Got SR#7728117723
Near Dripping Springs, TX 78620
Brandon
Job Details: 06/19/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site for customer complaint of unit not washing, found error codes F4e3 f7e1, found failed wash motor, ordering pump/motor assembly. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W11085683 (pump&motor)"
Near Gatesville, TX 76528
Jonathan
Job Details: 06/19/2020
OVEN MAYTAG MET8800FZ0 "Arrived on site for oven that has enamel coming off in the top oven. Inspected unit and work area. Found a chunk of liner that had broken off that is half an inch wide and 8 inches long. I called Techline and spoke to Rick SR# 7728116943. He reached out via video to take pictures and designate what or if repairs would be done.
Near Smithville, TX 78957
Scott
Job Details: 06/19/2020
RANGE WHIRLPOOL WEG745H0FS0 Arrived on site for improper flames . Found lots of soot build up on burner caps and in oven . Unit has never been converter to LP . Will need to confirm with office on coverage . Will need top burner LP And oven lp conversion kits . No gas leaks detected at time of service . ; ordrng 1 W11087486 (spud-orfce) and 1 W11126047 (spud-orfce)
Near Austin, TX 78704
Eman J.
Job Details: 06/19/2020
WASHER WHIRLPOOL WFW3090JW0 Arrived onsite for washer. Got to office was informed that customer washer now works. Job complete.
Near Taylor, TX 76574
Andy
Job Details: 06/19/2020
DISHWASHER KITCHENAID KDTE104ESS0 Arrived on site to install previously diagnosed pump motor assembly and rollers. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near New Braunfels, TX 78132
Richard
Job Details: 06/19/2020
REFRIGERATOR WHIRLPOOL KSSC48QMS01 Arrived onsite for the refrigerator not cooling. Ran diagnostics and found that the compressor and condenser fan motor are not coming on. Found that there is a faulty control board. ; ordrng 1 W10823805 (cntrl-elec)
Near Georgetown, TX 78626
Al
Job Details: 06/19/2020
REFRIGERATOR KITCHENAID KRMF706EBS01 "Arrived to inspect ice container shaft and plate issues.Found the ice was clumped in the ice container, causing the auger shaft to dislodge from the auger.Will return with the auger motor. Ordering the shaft, plate and ice container, which is PSP item.Office to reschedule with customer.; ordrng 1 W11129522 (ICE CONTAINER ) and 1 W11347435 (PLATE) and 1 WPW10347114 (SHAFT)"
Near Austin, TX 78731
Wesley
Job Details: 06/19/2020
MICROWAVE WHIRLPOOL KOCE507EBS06 Arrived onsite and installed new hinges solving the door latch problem. Unit is now operating as designed.
Near Austin, TX 78728
David S
Job Details: 06/19/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived on site for dishwasher not draining. I spoke to the customer about the units operation and found the unit is draining but it continually filling when not in use. I inspected the unit and work area. I found no voltage going to the fill valve hen in standby mode. I found the water pressure high and the valve no closing all the way. Customer pointed out spots on the front panel that are rust. I inspected the spots and found them to be rust spots. I spoke with customer about what kind of cleaner is being used on the panel, and they stated they are using stainless steel cleaner. I am order a fill valve W11175771, and front panel WPW10274902 to complete the repair.; ordrng 1 W11175771 (valve-inlt) and 1 WPW10274902 (panel)"
Near Gatesville, TX 76528
Jonathan
Job Details: 06/19/2020
REFRIGERATOR WHIRLPOOL WRX986SIHV00 Arrived on site for refrigerator that still sweating in the dispenser area and leaking onto the floor. Inspected unit and work area. Replaced door and tested unit. Unit is working as designed. Call complete.
Near Round Rock, TX 78664
Cliff
Job Details: 06/19/2020
DISHWASHER KITCHENAID KDTM404EWH3 Arrived on site to diagnose a dishwasher that appears to not be completing cycles. Tested all parts and components and found no mechanical failures with unit at this time. Did note sudsing during diagnostics indicating over sudsing during cycling. Advised homeowner on findings and best soaps and cleaning procedures for unit with soft water. Also advised if issue persists after following recommendations control may need to be replaced. All is working properly at this time. No leaks were found at time of service.
Near Belton, TX 76513
Jonathan
Job Details: 06/19/2020
MICROWAVE FRIGIDAIRE FGMO205KFB Arrived on site for microwave that had a broken pushbutton. Inspected unit and work area. Tested unit and unit was working as designed. Customer advised that this was the first time it’s worked in the last three weeks. They advised the unit would basically get stuck inside and that the latch would work but that the button would not push back out. Remove top cover and push button assembly. Found spring had been warped and was potentially getting caught. Replace pushbutton spring and tested unit. Unit is working as designed. Call complete.
Near Bastrop, TX 78602
Scott
Job Details: 06/19/2020
REFRIGERATOR GE GYE18JSLKFSS Arrived on site for temps being off . Found customer had set unit to lowest settings . Also found tower is not sitting flush at bottom . Did find service pointer . Ordering kit per pointer . No water leaks detected at time of service. Please call to set return .; ordrng 1 WR14X24747 (gasket tower ff)
Near Dripping Springs, TX 78620
Brandon
Job Details: 06/19/2020
DISHWASHER GE Pdw9280n00ss "Arrived on site for customer complaint of unit not switching cycles, and not starting cycles, found failed keypad, ordering keypad. ; ordrng 1 CNOTE (AUTH) and 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 WD34X11210 (keypad)"
Near Georgetown, TX 78626
Al
Job Details: 06/19/2020
ICE MACHINE KITCHENAID KUIC18PNXS0 "Arrived to inspect ice machine not working.Found the unit works properly, but the grid cutter is defective..All water lines were dry at the end of service.Job complete"
Near , TX 78132
Noah D
Job Details: 06/19/2020
RANGE WHIRLPOOL WFE505W0HB1 "Arrived on site to inspect oven for bad smell, tested all functions and could find no “gas” smell, tested all functions and found no issue. Complete"
Near Austin, TX 78750
David S
Job Details: 06/19/2020
WASHER MAYTAG MHW5500FW0 "Arrived on site to install previous diagnosed part. I gained access to the old bellow and removed it. I replaced it with a new one. I reassembled the unit and ran it through a diagnostics cycle the unit operated as designed, no water leaks detected. Job complete."
Near Leander, TX 78641
Jonathan
Job Details: 06/19/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Arrived on site for dishwasher not drying dishes. Inspected unit and work area, found rinse aid dispenser empty. Performed diagnostics mode, no error codes. Monitored test cycleMeasured incoming water temperature at 120°. Measured amp draw to element and found at 7.0 amps. Tested for hot temperatures at end of test cycle. Spoke with customer user care guide. All tested good, no water leaks detected."
Near Austin, TX 78746
Leonardo
Job Details: 06/19/2020
DISHWASHER IKEA IUD8500BX1 Arrived on site to test for leaking. Tested unit found leaks coming from diverter motor.Job complete.
Near Burnet, TX 78611
James
Job Details: 06/19/2020
REFRIGERATOR KITCHENAID KRFC704FPS03 Arrived on site and tested operation. Found freezer at 51 degrees and fresh food at 38 degrees. Verified all connections and ran diagnostics. Unit operates properly in diagnostics but will not switch to freezer in normal operation. Unplugged unit and verified all connections. Plugged unit back in and tested. Unit operating properly. Job complete
Near Austin, TX 78723
Eman J.
Job Details: 06/19/2020
REFRIGERATOR WHIRLPOOL WRT138FZDB00 Arrived onsite for refrigerator not cooling. Tested system. Everything works as designed both freezer and refrigerator are keeping recommended temp.
Near , TX 78738
Brandon
Job Details: 06/19/2020
OVEN WHIRLPOOL WOS51EC7HS01 "Arrived on site for customer complaint of error codes and unit not working, found fan speed error, and miscommunication error of controls. I replaced ACU control and UI control, unit tested good."
Near , TX 78738
Brandon
Job Details: 06/19/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site for customer complaint of loose handle, found loose handle, I tightened handle, unit tested good."
Near Briarcliff, TX 78669
Luis
Job Details: 06/19/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Arrived on site for water leaking. Found fresh food evaporator floor with water/ice. Removed compressor cover found obstruction in drain tube,cleared drain tube removed ice and water from fresh food advised customer to defrost unit 24hrs to clear in liner.
Near Belton, TX 76513
Jonathan
Job Details: 06/19/2020
OVEN WHIRLPOOL WOD51EC0HS01 Arrived on site for oven that has a fan speed error code. Inspected unit and work area. Placed unit in service diagnostics and found the errors but they stayed it’s from 2017. Unit was made in 2019. I tested the unit in service diagnostics component activation tests and ran the upper fan high-speed and low-speed. Unit worked as designed. Tested lower fan speed and both tests ran as designed as well. Customer advised that the error was coming up when she was preheating her oven but sometimes would be right away and sometimes take a while before it came up. I put the unit on a 400° bake and unit heated up properly. I called Techline and spoke to TJ SR# 7728111542. He had me run a few tests and advised that the issue was either with the upper fan or the lower fan because the unit uses the lower fan as well during the upper bake. He advised to go ahead and replace both at the same time. Ordering two blowers and office will need to contact customer for a reschedu