Service History 391 - Appliance Express

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS0

Near Liberty Hill, Texas 78642

Miguel

Job Details: 04/18/2024

"Arrived on site with new control,board for f2e1. Removed back panel. Replaced control board. Verified sensor reading 1.1 k at room temp. Verified operation. Call complete. W11620481"

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Georgetown, Texas 78628

Lou

Job Details: 04/18/2024

"Arrived on site to install previously diagnosed and ordered part. Due to the washer lid left hinge area breaking, I removed and replaced the lid and tested. Unit is operating as designed. No water leaks observed during service, job completed. W11259006"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ02

Near New Braunfels, Texas 78130

Andrew

Job Details: 04/18/2024

Installed previously diagnosed ice container. Job complete.

We serviced a

WHIRLPOOL RANGE

Model WFE515S0JS3

Near Austin, Texas 78758

Matthew

Job Details: 04/18/2024

Arrived on site for range Tripping the breaker in bake mode. Found moisture in the bake element causing the issue. Ran broil cycle up to 450? to dry out the element. Then ran the bake cycle up to 500? to eliminate any moisture. Unit heated properly. Unit functioning as designed. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model ART308FFDW11

Near Georgetown, Texas 78626

Lou

Job Details: 04/18/2024

"Arrived on site to install previously diagnosed and ordered part. Due to the power cord being damaged, I removed and replaced the power cord assembly and tested. Unit is operating a designed. No water connections/leaks observed during service, job completed W11611445"

We serviced a

WHIRLPOOL RANGE

Model WFE515S0JS3

Near Austin, Texas 78758

Paul

Job Details: 04/18/2024

Arrived onsite for a range tripping the breaker. I found moisture in the bake element causing the issue. I ran a broil cycle up to 450 degrees and dried the bake element out. I ran the bake cycle up to 500 degrees and the bake element got red and the unit is working as designed. Call complete.

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ3

Near Austin, Texas 78758

Scott

Job Details: 04/18/2024

Arrived on site for lower spray arm falling off on to heater and melting arm . Replaced arm W11550888 . Ran diagnostics and all checked normal. No water leaks detected at time of service . Job complete .

We serviced a

JENN-AIR OVEN

Model jjw2830ds02

Near Austin, Texas 78731

Leonardo

Job Details: 04/18/2024

"Arrived on site to test unit for light button and lower oven cancel button not work in. Found bad Console, replaced console test unit and unit test good job complete"

We serviced a

UNKNOWN VENTHOOD

Model WVU37UC0FS1

Near Andice, Texas 78628

Lou

Job Details: 04/18/2024

"Arrived on site to inspect venthood lights not working. Upon further inspection, I tested the unit and found the vent working and the lights not coming on. I gained access to the control and transformer and tested voltage and found 124V going into the transformer and none coming out. I removed and replaced the transformer and retested and got the same results. I tested voltage at the lights and found no voltage. I removed and replaced the lights and retested and the unit is operating as designed. Job completed."

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS22

Near Manor, Texas 78653

Leonardo

Job Details: 04/18/2024

Arrived on site to test unit for interior light not working. Found and interior bulb. Replaced bulb test unit and unit test good job complete. Used part W10886919

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Bastrop, Texas 78602

Joe Z

Job Details: 04/18/2024

"Arrived on site for continued issues with F8-E4 error code. Upon arrival confirmed F8-E4 overfill switch open. Inspected drip pan and has water. Ran a normal cycle and all hoses sump, drain pump and valve are good. Ran unit long enough and found when 3rd level spray arm activates , begin leaking water through top of door and down to bottom of unit. Found door gasket is warped at top left corner. Paused unit and replaced gasket W11483553. Continued wash and leak is no longer present. Job complete. Contacted techline for documentation and spoke with Jeremy. Explained the findings and the repair that was made. SR# 7738919306"

We serviced a

AMANA WASHER

Model NTW4519JW0

Near San Marcos, Texas 78666

Andrey

Job Details: 04/18/2024

"Arrived on site to test unit for not agitating, tested unit found failed actuator causing cam not to disengage properly, replaced actuator and cam from job 410458 and tested, unit is now running as designed, no leaks detected job complete W10721967, W10913953"

We serviced a

MAYTAG WASHER

Model MVWB865GW0

Near Waco, Texas 76705

Jonathan M

Job Details: 04/18/2024

"Arrived on site for a washing machine. That is making a grinding noise. Inspected unit and work area. The customer advised that they had two issues. The first one was is that her lid is cracked where it needs the hinge and the second one is the grinding noise issue. She advised the unit will spend, but that the unit will not agitate. I confirmed the customers plants and ran into three diagnostics. I found a noticeable grinding coming from underneath the unit. I came to access underneath and found the rotor wobbling from side to side. I also noticed evidence of an oil leak from the gearcase. I gained access underneath and found that the rotor had completely stripped on the slider and stater and head caused damage to the stater and slider. Ordering all parts and the office will need to get authorization for service as well as contact the customer if approval is given for a return date. No parts installed.; ordrng 1 W10915700 (Stator) and 1 W10915701 (Rotor) and 6 W11027980 (Stator screws)s"

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS0

Near Elgin, Texas 78621

Joe Z

Job Details: 04/18/2024

"Arrived on site for part on lower left oven door is sticking out. Upon arrival,inspected unit and found lower left glass bracket is nort aligned correctly. Secured bracket. Unit is operating as designed. Job complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF577KPS02

Near Austin, Texas 78737

Luis

Job Details: 04/18/2024

"Arrived on site. Found all 3 doors damaged from delivery,uploaded pictures still under 30 day cosmetic warranty. ; ordrng 1 W11681454 (Lh door) and 1 W11681453 (Rh door) and 1 W11681455 (Freezer door) and 1 W10876598 (Nameplate)"

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Austin, Texas 78721

Leonardo

Job Details: 04/18/2024

Arrived on site to test unit for unit notWorking. Test unit and found bad sump and motor. Replaced motor test unit and unit test good job complete. W11460946

We serviced a

KITCHENAID RANGE

Model KSGG700EBS7

Near Round Rock, Texas 78664

Wesley

Job Details: 04/18/2024

Arrived onsite and found unit operating with failed bake stem ignition. Made adjustment to the stem ignition and found unit now consistently ignites the bake. All checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Austin, Texas 78748

Luis

Job Details: 04/18/2024

Arrived on site for loud noise. Ran diagnostics noise from diffuser replaced defective diffuser assembly. W11236851

We serviced a

WHIRLPOOL DISHWASHER

Model WDPA70SAMZ2

Near Waco, Texas 76708

Jonathan M

Job Details: 04/18/2024

"Arrived on site for a dishwasher that will not power on. Inspected unit and work area. The customer advisor to clean light stays on, but it will not react to any touch on the user interface. I did confirm the customer complaint and replaced the console. I tested the unit and found the unit working and operating as designed. Call complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM12

Near Cedar Creek, Texas 78612

Joe Z

Job Details: 04/18/2024

"Arrived on site to replace damaged FC door damaged ui control. Upon arrival,inspected unit and found bottom right corner of ui is damaged. Replaced ui control W11203289. Unit is operating as designed. Job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS5

Near Canyon Lake, Texas 78133

Andrew

Job Details: 04/18/2024

"Arrived on site to test unit for not washing. Found wash motor not engaging. Verified voltage to wash motor was correct. Replaced sump assembly (W11025157), unit now working as designed. No leaks detected. Job complete."

We serviced a

WHIRLPOOL OVEN

Model WFE320M0JS3

Near Manor, Texas 78653

Leonardo

Job Details: 04/18/2024

Arrived on site to test unit for oven gasket not staying in. Found left top corner gasket coming off. Secured gasket test unit and unit test good. Job complete. No parts used.

We serviced a

MAYTAG WASHER

Model MVWP586GW0

Near Georgetown, Texas 78626

Lou

Job Details: 04/18/2024

"Arrived on site to inspect washer not draining and making a load noise. Upon further inspection, I found the tub halfway full of water. Placed the unit in diagnostics showing error code F9E1-long drain. Manually tested the drain pump and nothing happened. Tilted the unit back and tested voltage at the drain pump harness and got 118V. Using my shop vac, I removed the water from the unit and removed and replaced the drain pump and once I plugged the unit in, the drain pump came on. I cleared the control and placed the unit in diagnostics and tested and the unit is operating as designed. No water leaks observed during service, job completed. WPW10276397"

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS0

Near Uhland, Texas 78640

Leonardo

Job Details: 04/18/2024

Arrived on site to test unit for unit smelling like gas when oven is on. Test unit and found normal smell during beginning of ignition of oven turning on. Test all connection no gas leaks present job complete. No parts used.

We serviced a

WHIRLPOOL DRYER

Model WED500CMW0

Near Kyle, Texas 78640

Andrey

Job Details: 04/18/2024

"Arrived on site to test unit for not responding, tested u it found breaker is tripped, inspected wiring and found ground and neutral connected together causing breaker to trip, installed wires properly and tested, u it is now running as designed, job complete, no parts installed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT108FFDM04

Near Austin, Texas 78747

Luis

Job Details: 04/18/2024

"Arrived on site for water leaking causing damage. Damage has already been taken care of unable to upload pictures of damage. Found fill tube extension not inserted to fill cup,inserted extension correctly,found fill line going into valve short causing hard bend and leak,installed new fill tube assembly. W11510803"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Georgetown, Texas 78633

Gerry C

Job Details: 04/18/2024

WRS588FIHZ04 Arrived to inspect noise. I found the diffuser operating every loudly within test mode 3 and I removed and replaced. The lower mullion required adjustment and I placed sound dampening to further prevent future issues. No leaks observed during service.

We serviced a

JENN-AIR REFRIGERATOR

Model JBSFS48NMX00

Near New Braunfels, Texas 78132

Andrew

Job Details: 04/18/2024

#2427 Arrived on site to test unit for not cooling properly and frost build up. Found evap cover frosted over and frost on left side of FC. Cleaned frost off left hand side wall and tested door gaskets. Gaskets are sealing properly. Upon further inspection found fascia liner pulled away from cavity liner about 1/4 from top left corner to about half way down. Took photos and submitted to Techline. Unit will be sent for review for replacement. SR#7738916073

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EHL03

Near Austin, Texas 78737

Luis

Job Details: 04/18/2024

"Arrived on site. Rust on left side door with dispenser assembly diagnosed a defective left side door. Found frost on top of items in freezer called tech support due to on going issue,informed tech support on all repairs done due to this issue per tech support unit is sealing and working as designed and issue is due to humidity entering when freezer door is open and no further repairs will resolve this issue ordering new door and ui SR#7738920068; ordrng 1 W11610988 (Door)"

We serviced a

KITCHENAID COOKTOP

Model KGCU467VSS01

Near Leander, Texas 78641

Miguel

Job Details: 04/18/2024

"Arrived on site for cooktop having a small explosion. Works better since he said. Arrived and removed front panel. Checked all connections to manifold. Checked gas line coming on, no leaks found with soap bubbles. Inspected and found front lift burner had a restriction in the gas hole going to igniter.. cleaned and cleared burner and orifice. No unctions, failures found. Call complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ06

Near Cedar Park, Texas 78613

Maurice R

Job Details: 04/18/2024

Arrived onsite for FC air duct. On inspection the air duct in the fc that has the channel for the dampener is not sealing correctly. Pulled it off and tried to get it to seal with no luck. Ordered a new one W10260384.No water leaks detected during service. Office to reschedule when part arrives. ; ordrng 1 W10260384 (Fc air duct)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Pflugerville, Texas 78660

Scott

Job Details: 04/18/2024

Arrived on site for not making ice . Found bail arm in off position . Dropped bail arm and unit ran thru harvest and all checked normal . No water leaks detected at time of service . No parts installed . Job complete

We serviced a

WHIRLPOOL DRYER

Model WED5000DW2

Near Pflugerville, Texas 78660

Scott

Job Details: 04/18/2024

Arrived on site for poor drying . Found motor running but drum not turning . Belt has broken . Replaced belt 341241 with truck stock . Unit is now tumbling . Cleaned lint out of cabinet. Job complete

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Killeen, Texas 76542

David Z

Job Details: 04/18/2024

Arrived on site to diagnose dryer that was not heating. Tested unit abroad confirmed no heat. Checked safety devices and found high limit open. Replaced high limit and heating element. When I plugged the unit in the element popped due to being defective from the box. Reused old element. Verified proper function. Repair completed.

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ4

Near Leander, Texas 78641

Miguel

Job Details: 04/18/2024

Arrived on site for. Burners not working. Center burner did not go all the way around. Removed burner. Cleaned and cleared orifice and burner. Verified operation. All other burners working as designed. Call complete. No parts

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW1

Near Austin, Texas 78744

Ryan B

Job Details: 04/18/2024

"Arrived on site to inspect unit for not washing clothes. Upon closer inspection found capacitor humming as well as control humming during diagnostic cycle. Replaced control and capacitor. Unit stopped humming but was still acting erratically. Ordering harness, motor and valve. Rescheduled for 4/25/24. Used W11395618, w11116590; ordrng 1 W11283592 (Motor) and 1 W11210459 (Valve) and 1 W11095106 (Harness)"

We serviced a

WHIRLPOOL OVEN

Model WOES5030LZ01

Near Leander, Texas 78641

Miguel

Job Details: 04/18/2024

"Arrived on site for oven door having a streak through middle. Removed door. Disassemble,bled door and cleaned glass. Verified operation, call complete."

We serviced a

MAYTAG WASHER

Model MVW5430MW1

Near Hutto, Texas 78634

Wesley

Job Details: 04/18/2024

Arrived onsite and found unit operating with failed actuator not completely disengaging. Locked the switch chip in place on a new actuator with the GC method and installed new actuator. All checks good. W11481722

We serviced a

WHIRLPOOL MICROWAVE

Model wmh31017hs10

Near Austin, Texas 78728

Scott

Job Details: 04/18/2024

Arrived on site for microwave otr not heating . Unit is heating but not venting . Found fan was not plugged in . Plugged fan in and all checked normal. Unit is heating to WP specs. No parts installed . Job complete

We serviced a

KITCHENAID COOKTOP

Model KCGD500GSS05

Near Belton, Texas 76513

David Z

Job Details: 04/18/2024

Arrived on site to diagnose cooktop not lighting flames. Found the cooktop was installed with no burner caps. Ordering burner caps missing from install. Returned visit set for 4/25.; ordrng 1 W11579391 (Burner Caps)

We serviced a

WHIRLPOOL OVEN

Model WFE550S0HB1

Near Bellmead, Texas 76705

Jonathan M

Job Details: 04/18/2024

Arrived on site for an oven that is flashing an F6 E1 (oven reached over 600?F). Inspected unit and work area. I confirmed the customers complaint and checked resistance evaluate on the oven sensor. I found the oven sensor out of range. I replaced the oven sensor and ran the unit up to 375?F. I found the unit fluctuating between 360?F and 400?F averaging a temperature of 380?F. The unit is working an operating as designed. Call complete. WPW10181986

We serviced a

WHIRLPOOL DRYER

Model WED6620HC1

Near Harker Heights, Texas 76548

David Z

Job Details: 04/18/2024

"Arrived on site to diagnose dryer making loud noises when running. Traced noise back to 2 rollers and a blown out tensioner pulley. Used a repair kit to resolve, and vacuumed out unit. Advised to have vents cleaned based on the amount of lint in the unit. Tested and confirmed noise was gone. Repair completed. Parts used - 4392067."

We serviced a

WHIRLPOOL RANGE

Model rf364pxkt1

Near Killeen, Texas 76542

David Z

Job Details: 04/18/2024

Arrived on site to diagnose range with front left burner not cycling properly. Found some scorching on the infinite switch and a very slow cycle time. Replaced switch and tested. Verified proper operation. Parts used - WP3148953.

We serviced a

WHIRLPOOL DISHWASHER

Model DU1055XTVS8

Near Temple, Texas 76502

Tyler

Job Details: 04/18/2024

Arrived on site for dishwasher not heating and flashing light 7 times. Upon arrival confirmed issue. Inspect3d previous work and found everything intact. Rechecked voltage from control during heat cycle and none cam through. Replaced control and retested unit. Found it heating as designed and no leaks. Call complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ02

Near Temple, Texas 76502

Sterling

Job Details: 04/18/2024

"On arrival verified complaint not properly cooling. RC section is warm and FC has soft ice cream. Checked evap and had a partial frost pattern. Recommend ordering compressor, evap, filter drier, and access valve. Possible leak in SS. Office to reschedule for availability. No parts installed.; ordrng 1 W10507884 (Compressor) and 1 W11536253 (Evap) and 1 wpw10143759 (Uv drier) and 1 w11506635 (Access valve) and 1 Nitrogen (Nitrogen)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAYM3

Near Liberty Hill, Texas 78642

Miguel

Job Details: 04/18/2024

Arrived on site for upper track falling. Found track stops were broken. Replaced stops. Verified operation. Call complete WPW10195622

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near New Braunfels, Texas 78130

Andrey

Job Details: 04/18/2024

"Arrived on site to test unit for not advancing properly, tested unit found loose connection on drain pump, secured connection and tested unit is now running as designed, if this issue returns harness will need to be replaced, no leaks detected, no parts installed job completed"

We serviced a

MAYTAG OVEN

Model CWE5800ACB25

Near Round Rock, Texas 78681

Maurice R

Job Details: 04/18/2024

Arrived onsite for oven door lose. On inspection found that the screws at the bottom of the door were missing. Installed 2 screws from my bag to fix the issue. The door is operating as designed. WP4159193

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FDAM04

Near Killeen, Texas 76542

David Z

Job Details: 04/18/2024

"Arrived on site to diagnose refrigerator with light issue, and ice maker very slowly producing. I examined the freezer light and found the lower LED cup tabs broken, but light seems ok. I tried to cycle the icemaker and could not get it to move. Replaced the icemaker and verified proper operation. Will need to order a new light socket / cup. Parts used - WPW10300023. Office to schedule return when we get part needed.; ordrng 1 W11416813 (LED cup)"

We serviced a

MAYTAG WASHER

Model MHW6000XW1

Near Killeen, Texas 76549

David Z

Job Details: 04/18/2024

"Arrived on site to diagnose washer that did not finish cycle and now wont start. Checked for errors and found F6E1 control/mcu communication, and F8E1 for water level / pressure switch. I replaced the control and pressure switch since unit won't start any cycle. Retested and was able to enter diagnostic test, but lock is not unlocking. Unit will latch every time, but I have to use the unlock pull on the latch to open. This also throws a UI error when I do. Ordering a new latch to resolve. Used parts - W10427972, WPW10304342. Return visit for latch set for 4/24. ; ordrng 1 WPW10306374 (Latch)"

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Hewitt, Texas 76643

Sterling

Job Details: 04/18/2024

"On arrival verified complaint of not draining. Found DP getting 120 and humming,ohs was over 24 ohms too high. Replaced drain pump and unit is now functioning. Operational test is good job complete no leaks detected during service. Used 1x w10876600"

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED5VHGXMQ10

Near Killeen, Texas 76549

David Z

Job Details: 04/18/2024

"Arrived on site to diagnose refrigerator not cooling well in RC. On arrival customer said unit started to that out in the freezer some one day only, and returned to normal afterwards. I checked temps and found freezer at 1, and RC at 33. I found food on top 2 shelves pushed all the way back to the wall, which could be causing cold pockets. I found no ice buildup and compressor sounded normal. Could not duplicate a failure at this time. Customer advised to monitor temps. Call completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Austin, Texas 78723

Luis

Job Details: 04/18/2024

"Arrived on site for not dispensing ice. Removed container found broken teeth on container coupling,replaced container tested ice dispenser unit working as designed. W11347840"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ04

Near Riesel, Texas 76682

Sterling

Job Details: 04/18/2024

"On arrival verified complaint of not cooling. Unit has a clicking noise then a hum. On inspection of compressor compartment found cap tube is copper and compressor is hot. The compressor is seized up causing the clicking and humming sounds. Recommend compressor, filter drier, and process tube. Office to reschedule with parts availability No parts installed. ; ordrng 1 W11614224 (Compressor) and 1 wpw10143759 (-uv drier) and 1 w11506635 (Access valve) and 1 Nitrogen (Nitrogen)"

We serviced a

IKEA DISHWASHER

Model IDT930SAGX0

Near Austin, Texas 78705

Ryan B

Job Details: 04/18/2024

"Arrived on site to inspect unit for broken spray arms. Found both spray arms separated. Replaced spray arms, tested unit, unit is running as intended. No leaks present at this time. Job complete. WPW10448645, WPW10491331"

We serviced a

KITCHENAID ICE MACHINE

Model KUID508HPS01

Near Leander, Texas 78641

Maurice R

Job Details: 04/18/2024

Arrived onsite for Ice Machine with no power. On inspection I took the back cover off and moved the cord that plugs into the pump and the unit came on for a about 3 minutes then powered down again. Installed new pump into the unit and powered it on. The unit came on and was producing ice when I left. The unit is operating as designed and no water leaks detected during service. W11539855

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Austin, Texas 78749

Tim M

Job Details: 04/18/2024

"Arrived on site to test unit for controls not working. Upon arrival customer demonstrated that the main knob would spin but cant select cycle. Inspected timer and found shaft is stripped. Replaced timer which also included knob (W11685947). Tested unit, unit is now functioning as designed, job complete."

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Cedar Park, Texas 78613

Maurice R

Job Details: 04/18/2024

Arrived onsite for dryer not heating. On inspection found the L1 was 124 vac and L2 was 15 vac. At the wall and at the dryer. Informed the customer on what to do next.

We serviced a

MAYTAG DRYER

Model MED7230HW3

Near Belton, Texas 76513

Tyler

Job Details: 04/18/2024

Arrived on site dryer showing clean lint screen message. Upon arrival confirmed issue. Found dryer vents and wall exit all clear. Found vent hose kink3d and preventing airflow. Readjusted vent hose and test unit. Found it working as designed. No parts installed Call complete

We serviced a

MAYTAG WASHER

Model MVWP575GW0

Near Mart, Texas 76664

Sterling

Job Details: 04/18/2024

"On arrival verified complaint of not draining or spinning. Ran test cycle and drain pump made a weird noise. Recommend replacing drain pump. Ran diag codes and found F7e6 and f7e1. Ran component test and motor functions correctly. Will return with all motor and GC parts just in case as they are already prescreened for a second look at diag but drain pump is required. Ordering 1x WPW10276397 drain pump. No parts installed today, rescheduled for 4/22; schdld next appmnt for 4/22 MON !"

We serviced a

WHIRLPOOL DRYER

Model WED5010LW0

Near Georgetown, Texas 78633

Gerry C

Job Details: 04/18/2024

"WED5010LW0 Arrived to inspect drying issues. The customer advised the issue occurs in automatic sensing and manual timed drying cycles. Recently, it would take two 60 min cycles to dry a moderate load and the issue has steadily progressed since early in the year. Airflow testing revealed severe restriction, preventing a single sheet of paper from being held against 1/2 of the air intake, with the venting connected. Disconnected venting held the paper with authority. Heat cycling with the vent connected, showed a 15/85 heating/cooling ratio with the heating being the 15%, further denoting significant airflow restriction. Thermography of the vent cap also showed an airflow restriction issue, where the maximum temperature of the cap only reached 120?F, after over 10 minutes of high heat operation, and should have been significantly higher, considering the venting system within the customers home. I advised the customer of my findings and they will seek the services of a vent cleaning professional."

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Austin, Texas 78723

Leonardo

Job Details: 04/18/2024

Arrived on site to test unit for unit not working. Test unit and found motor fault speed. Replaced sump and motor test unit and unit test good job complete. W11460946

We serviced a

AMANA MICROWAVE

Model AMV2307PFS07

Near Georgetown, Texas 78626

Lou

Job Details: 04/18/2024

"Arrived on site to inspect microwave hood light not turning off. Upon further inspection, I found the incorrect bulb in the socket. Using a tester bulb, I tested the light and found the light continues to fail and not turn off. I removed and replaced the main control and tested and unit is operating as designed. Job completed W11544456"

We serviced a

JENN-AIR MICROWAVE

Model JMW2430LL00

Near Waco, Texas 76712

Sterling

Job Details: 04/18/2024

"On arrival confirmed error of f2e0. Found half of the keypad on left side is unresponsive, ordering 1x W11598173 keypad. Part is not in stock. Office to reschedule for part availability. No parts installed today.; ordrng 1 W11598173 (Keypad)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ11

Near Round Rock, Texas 78665

Wesley

Job Details: 04/18/2024

Arrived onsite for a gasket issue and found misformed in top right corner of freezer door. Heat treated to correct. All checks good.

We serviced a

WHIRLPOOL RANGE

Model WFE515S0JS4

Near Austin, Texas 78758

Paul

Job Details: 04/18/2024

Arrived onsite for a range thats still tripping the breaker. I ran a broil cycle up to 450 degrees and dried the bake element out. I ran the bake cycle up to 500 degrees and the bake element got red and was left on for over 2 hours with the breaker never tripping. The range is working as designed. Call complete.

We serviced a

WHIRLPOOL RANGE

Model WFE515S0JS4

Near Austin, Texas 78758

Paul

Job Details: 04/18/2024

We serviced a

KITCHENAID DISHWASHER

Model KDFE104DSS3

Near Austin, Texas 78748

Tim M

Job Details: 04/18/2024

"Arrived on site to test unit for not heating. Tested unit, all components are activating properly and heater is getting hot. Customer then stated that unit is not washing dishes. Since all components activated properly inspected filter area and find bottom of sump is extremely dirty and blocking OWI sensor. Advised customer to run multiple cleaning cycles with afresh tablets and vinegar to clear all the buildup. Unit is running as designed, no leaks detected, no parts installed, job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ00

Near New Braunfels, Texas 78130

Andrey

Job Details: 04/18/2024

"Arrived on site to test unit for lights not working, tested unit found multiple light are not working, replaced all lights from LED kit, unit is now running as designed, no leaks detected part installed W11683243, job completed"

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS4

Near Canyon Lake, Texas 78130

Andrey

Job Details: 04/18/2024

"Arrived on site to test unit for lights in oven not working, tested unit found N unplugged on light socket, secured connection and tested unit is now running as designed no parts installed, job completed"

We serviced a

WHIRLPOOL ICE MACHINE

Model GI15NDXZS1

Near Canyon Lake, Texas 78133

Andrew

Job Details: 04/18/2024

Arrived on site to test unit for no ice production. Found recirculating pump not engaging. Found non voltage to pump. Recommended control replacement. Also found compressor is seized up. Customer stated he no longer wishes to put money into unit and will be purchasing a new one. Job complete.

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Austin, Texas 78752

Joe Z

Job Details: 04/18/2024

"Arrived on site for not spinning, upon arrival, ran diagnostics and get error code F7-E6 motor fault. All test at control and motor are getting correct voltage and resistance readings. Found broken harness at capacitor. Need to replace harness. Ordering harness, actuator, cam and motor to have on hand and returning with prescreened parts. Office to reschedule. Please add to cancellation list; ordrng 1 W11665968 (Harness) and 1 W11497303 (Motor) and 1 W10721967 (Cam) and 1 W11481722 (Actuator)"

We serviced a

JENN-AIR REFRIGERATOR

Model JB36NXFXRE01

Near Austin, Texas 78738

Luis

Job Details: 04/17/2024

Arrived on site. Replaced freezer door checked door seal good installed w10882355

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ10

Near Austin, Texas 78748

Tim M

Job Details: 04/17/2024

"Arrived on site to install previously diagnosed pantry door. Replaced door (W11435354) and tested, unit is now functioning designed, job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SNHM01

Near Bastrop, Texas 78602

Matthew

Job Details: 04/17/2024

"Arrived on site to replaced faulty parts. When removing evaporator coil, we noticed the liner melted behind the evaporator sheet metal. Not sure what caused this issue or how it occurred. Potentially might cause issues later on down the line. Notified customer. Performed sealed system repair. Replaced compressor, drier, evaporator coil and access valve. Charged with nitrogen to test for leaks and no leaks were found. Pulled a vacuum and held. Charged per specs. Ran compressor and unit is cooling. Informed customer to wait 24 hours for unit to stabilize. Unit is functioning as designed. Job complete. W10233960 compressor , WP2188823 evaporator, W11506635 access valve, WPW10143759 UV drier"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM10

Near Pflugerville, Texas 78660

Scott

Job Details: 04/17/2024

"Arrived on site ,replaced both unit doors and name plate . No water leaks detected at time of service . No water leaks detected at time of service. Job complete W11178521, LW10638683, W11575716."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS331SDHM08

Near Georgetown, Texas 78628

Sterling

Job Details: 04/17/2024

On arrival verified complaint of dented doors. Found Fc door is dented as well. Ordering Fc door to replace same time as RC doors. Office to reschedule. No parts installed. ; ordrng 1 LW11026355 (Fc door)

We serviced a

WHIRLPOOL DRYER

Model WED5620HW2

Near Austin, Texas 78723

Matthew

Job Details: 04/17/2024

"**UNIT HAS BEEN MOVED TO 159** Arrived on site for noisy dryer. Upon arrival reinspected unit and found multiple areas with frame damage causing unit to not sit leveled which is causing noise complaint. The unit is running and heating, but operating louder than normal. Will need to contact tech line to see if damage is covered. If so unit will need left side panel W11233548, W11215531 cabinet base, W11490883 front panel, 49621 legs(4). No parts installed on this visit. ; O-emld tckt"

We serviced a

WHIRLPOOL WASHER

Model WFW5605MC0

Near New Braunfels, Texas 78130

Andrey

Job Details: 04/17/2024

"Arrived on site to replace previously diagnosed cold water valve part number W11688995, replaced valve, job completed"

We serviced a

WHIRLPOOL RANGE

Model WGE745C0FS05

Near Bastrop, Texas 78602

Matthew

Job Details: 04/17/2024

"Arrived on site to replace faulty part. Replaced control and temp sensor. Tested unit and found lower oven needed calibration. Assisted customer in calibrating unit. Unit is functioning as designed. Job complete. W11594156 control elec, WP7430P044-60 sensor"

We serviced a

KITCHENAID MICROWAVE

Model KMBP100ESS20

Near Austin, Texas 78732

Joe Z

Job Details: 04/17/2024

Arrived on site to install previously ordered part. Replaced element support W10909479. Job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAHZ0

Near Lago Vista, Texas 78645

Paul

Job Details: 04/17/2024

Arrived onsite for a dishwasher to replace the previous diagnosed parts. I replaced the stops. Call complete. 2EA. WP8565925

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Austin, Texas 78717

Maurice R

Job Details: 04/17/2024

Arrived onsite for previously diagnosed parts. Installed the basket and suspension on to the washer. Calibrated the unit and then ran it in diagnostics mode. It completed the diagnostics cycle with no issues and no water leaks were detected during service. W11172199 W11217817

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Rogers, Texas 76569

Jonathan M

Job Details: 04/17/2024

Arrived on site to install previously diagnosed part. Inspected unit and work area. I replaced the capacitor and ran the unit through an auto test. I found the unit working and operating as designed. Around the unit through various other testing and found all components working and operating as designed. The customer requested that we call him after an hour to an hour and a half because this is the third time that it has not worked after our trip. I called the customer back and he stated that the unit was able to complete two full cycles up to that point. Call complete. W11428524

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Liberty Hill, Texas 78642

Gerry C

Job Details: 04/17/2024

"WRX735SDHZ07 Arrived to install previously diagnosed and ordered parts. I evacuated the system and then removed and replaced the compressor,service port and dye drier. After vacuuming to the low 300s in microns, I allowed the system to sit for additional time. Seeing no loss in vacuum, I charged with the MFG calculated refrigerant charge. No leaks observed during service. W11557425 WPW10143759 W11506635"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Austin, Texas 78758

Wesley

Job Details: 04/17/2024

Arrived onsite and validated failure and determined the gearcase not needed and simple reinforced the screw with loctite method and replaced the agitator. Calibrated unit. All checks good. WP3951744 W10772621

We serviced a

JENN-AIR RANGE

Model JGRP548HL05

Near Spicewood, Texas 78669

Joe Z

Job Details: 04/17/2024

"Arrived on site for makes a buzzing type noise after unit has preheated. Upon arrival, customer provided video. Cannot hear the sound that is providing. I preheated both vents to 350. Contacted techline to report and spoke with Rob. Explained to Rob the sounds I am hearing are normal and there are no odd sounds. Tech said there is no parts to be replaced at this time. Tech recommended that customer gets a longer video to assist in duplicating the issue SR# 7738911347."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT541SZDM01

Near Fort Cavazos, Texas 76544

Tyler

Job Details: 04/17/2024

"Arrived on site for refrigerator needing previously diagnosed compressor. Upon arrival confirmed failure and found compressor wasnt pumping refrigerant through evap coil. Found noise though was coming from condenser coil rubbing against bottom frame, replaced compressor W1158pp57, uv drier wpw10143759, access valve w11506635, pads w11113654(4x), also found on arrival door handle broken and ordering W10837029 handle to return on 04/23/24 to complete repairs. Informed customer to give unit 24 hrs to stabilize temps and found no leaks during run time checks. Call complete ; ordrng 1 W10837029 (Handle(stainless))"

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD618ESS01

Near Rogers, Texas 76569

Jonathan M

Job Details: 04/17/2024

Arrived on site to install previously diagnose depart. Inspected unit and work area. I replaced the LED lights and tested the unit. Found the unit working and operating as designed. Call complete. W11632139

We serviced a

KITCHENAID RANGE

Model KSGG700ESS6

Near Spicewood, Texas 78669

Joe Z

Job Details: 04/17/2024

"Arrived on site to install previously ordered parts. Replaced left front burner head W11436986 and valveW11109973. Test unit and having same issue of only partial simmer flame lights but sputtering . Contacted techline again. Spoke to Austin. Tech recommended replacement of orifice holder assembly being that orifice, burner head and valve have all been replaced already.Orifice assembly. SR# 7738814277; ordrng 1 W11662212 (LF orifice assembly)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS04

Near Spicewood, Texas 78669

Luis

Job Details: 04/17/2024

"Arrived on site for weak water flow and icicles on icemaker. Tested water dispenser weak flow,replaced filter customer provided good strong water flow. Ran icemaker fill water spraying from fill tube,adjusted fill tube tested water fill no leaks from fill tube. Found ice on middle section of evaporator ran heater test passed ice only on middle section where heater cant defrost correctly in timed cycle. Defrosted middle section relocated defrost thermistor. No parts used."

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Austin, Texas 78749

Tim M

Job Details: 04/17/2024

"Arrived on site to replace previously diagnosed parts. Replaced cam (W10721967), belt (W11239857), pulley shield (WPW10427633), and screws (W11573574). Ran diagnostic cycle, unit is running as designed, no leaks detected, job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FDAB02

Near Killeen, Texas 76542

Tyler

Job Details: 04/17/2024

Arrived on site for refrigerator making a loud noise. Upon arrival found all fans and cooling process running normally. No abnormal damper sounds. Customer pointed out ice bucket broke underneath and thought that was the cause of the sound. Ordering WPW10558423 ice bucket and rescheduled customer for 04/24/24 to complete repairs ; ordrng 1 WPW10558423 (Ice bucket)

We serviced a

WHIRLPOOL DRYER

Model WED5620HW2

Near Georgetown, Texas 78628

Sterling

Job Details: 04/17/2024

On arrival verified dents in door panel. Replaced door panel and confirmed operation of the unit. Job complete W11490883

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ03

Near Round Rock, Texas 78681

David Z

Job Details: 04/17/2024

"Arrived on site to diagnose refrigerator leaking from dispenser area. On arrival customer said unit had completely stopped making ice, and they were wiping water off the freezer door gasket twice a day. I found the icebox fan surging or not engaging at all, requiring replacement. Customer also pointed out mold on ice door. Called tech line and discussed water on freezer door gasket. Tech line SR7738907436. Tech line rep says we need to install the gasket trim to puff out the door gasket to resolve that before any other action is taken. On return visit we need to install the gasket kit, icebox fan, main control and ice door. Ordered all parts. Return visit set for 4/23.; ordrng 2 W11159728 (Freezer Door gasket shim/trim)s and 1 W10843055 (Main Control) and 1 WPW10577864 (Ice Door)"

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW4

Near Liberty Hill, Texas 78642

Maurice R

Job Details: 04/17/2024

Arrived onsite for previously diagnosed parts. Installed the console ui on the washer ran the diagnostic cycle with no issues (W11325580) no water leaks detected during service.

We serviced a

WHIRLPOOL COOKTOP

Model WCG97US6HS00

Near Round Rock, Texas 78665

David Z

Job Details: 04/17/2024

Arrived on site to install new valve to resolve flame going out. Replaced dual valve and tested. Verified all working as designed. Found no gas leaks at valve fittings. Repair completed. Parts used - W11246817.

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS20

Near Austin, Texas 78737

Leonardo

Job Details: 04/17/2024

Arrived on site to replace console. Replaced console test unit and unit test good job complete. W11600355

We serviced a

WHIRLPOOL WASHER

Model MVW6200KW3

Near Andice, Texas 78628

Maurice R

Job Details: 04/17/2024

Arrived onsite for previously diagnosed parts. Installed the ui to fix the damaged that the steam did to the facia of the ui (W11561182) All other parts returned. No water leaks detected during service.

We serviced a

KITCHENAID REFRIGERATOR

Model Krmf706ebs01

Near Leander, Texas 78641

Paul

Job Details: 04/17/2024

Arrived onsite for a refrigerator that is tripping the breaker when the defrost cycle starts. I confirmed the voltages the previous technician found but the only thing different was I did see 123VAC from the control to the heater for about two seconds at the heater connections with them disconnected before it dropped to 18VAC. The breaker did not trip with the heater disconnected. I changed WPW10675033 main control and WP12729128 heater. I tested in service step 38 again but the coil was already defrosted so it never sent voltage to the heater. I explained to the customer that it would need to go thru a defrost in a few days to know if the issue has been resolved. Call complete.