Service History 390 - Appliance Express

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC2

Near Killeen, Texas 76542

Sterling

Job Details: 04/19/2024

On arrival verified complaint of unit shaking. Installed prev diag parts for basket. Ran spin cycle and unit no longer shakes calibrated unit operational test is good job completed used 1x w11513243

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ10

Near Canyon Lake, Texas 78132

Andrew

Job Details: 04/19/2024

Arrived on site and replaced previously diagnosed control and UI board. Compressor now pulling 8amps. Spoke with service management and found no signs of any sealed system issues at this time. Advised customer to monitor. Unit currently working as designed. Job complete.

We serviced a

KITCHENAID RANGE

Model KFGC506JSS05

Near Austin, Texas 78737

Joe Z

Job Details: 04/19/2024

"Arrived on site to replace rusted door. Upon arrival, inspected unit and confirmed rust in several areas. Replaced door. Unit is operating as designed. Job complete"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS3

Near Dripping Springs, Texas 78620

Joe Z

Job Details: 04/19/2024

Arrived on site to replace door. Replaced door W11173813. Unit is operating as designed. Job complete

We serviced a

MAYTAG FREEZER

Model MZF34X20DW07

Near Kingsbury, Texas 78638

Andrey

Job Details: 04/19/2024

"Arrived on site to replace previously diagnosed sealed system, noticed that unit is cooling properly, exposed evaporator and found perfect frost pattern, customer stated that unit has been running properly since last repair, spoke to office and since unit has been running good for over a week decided sealed system is not needed at this time, if unit stops to cool then advised customer to call us back, at this time job complete no parts installed"

We serviced a

MAYTAG WASHER

Model MVW6230HW1

Near Del Valle, Texas 78617

Tim M

Job Details: 04/19/2024

"Arrived on site to replace previously diagnosed parts. Upon testing found that the issue is not with the agitator, issue is that the cam is not engaging properly and is making a loud grinding sound. Replaced cam (W10721967) and actuator (W11481722) as precautionary. Tested unit, unit is now running as designed, no leaks detected, job complete."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Leander, Texas 78641

Lou

Job Details: 04/19/2024

"Arrived on site to install previously diagnosed and ordered part. Due to the sump assembly failure, I removed and replaced the sump,assembly and tested. Unit is operating as designed. No water leaks observed during service, job completed. W11416362"

We serviced a

WHIRLPOOL DRYER

Model WED5010LW1

Near Pflugerville, Texas 78660

Wesley

Job Details: 04/19/2024

Arrived onsite and tested unit for bad vibration and detected vibration corresponding to drum rotation indicating a tread alignment issue. Opened unit and cleaned tread path and alignment for debris and proper positioning. Unit is now operating as designed. No parts.

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Pflugerville, Texas 78660

Wesley

Job Details: 04/19/2024

Arrived onsite and balanced and leveled unit and tested. All checks good. No parts needed.

We serviced a

MAYTAG WASHER

Model MHW8630HW3

Near Leander, Texas 78641

Lou

Job Details: 04/19/2024

"Arrived on site to inspect washer error codes. Upon further inspection, I placed the unit in diagnostics showing error code F0E2-too many suds. I cleared the code and continued with testing and the unit operated as designed. I turned the unit on in normal mode and checked the concentrate level and found it too high and changed it to 2X. I removed and replaced the detergent pump and retested the unit and it operated as designed. I recommended the customer perform several wash cycles with no clothing items and no detergent in the unit and use hot water in an attempt to clean the unit out and then try a new load. I recommended that if the unit continued to fail to contact our office, at which time, well have to get the manufacturer involved. No water leaks observed during service, job completed. W11316272. W11316271"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF577KPS02

Near Horseshoe Bay, Texas 78657

Maurice R

Job Details: 04/19/2024

Arrived onsite for previously diagnosed parts. Went to install the new brackets and one of the brackets were damaged. I also seen that the light switch in the fc was broken order another set of brackets and a switch. Office to reschedule when part arrives. No water leaks detected during service. ; ordrng 1 W11668672 (Fc brackets) and 1 W11291142 (Light switch)

We serviced a

MAYTAG WASHER

Model MVW7230HC1

Near Marble Falls, Texas 78654

Maurice R

Job Details: 04/19/2024

"Arrived onsite for washer not working. On inspection the unit will senses the clothes but it would go to completed. Installed the control board and ran the calibration cycle and at the end it took several minutes to complete. I was hearing the slider clicked several times, gain access to the slider and found it damaged. Installed new slider and clutch and recalibrated it. Tested it in diagnostics cycle it completed it with no issues. No water leaks was detected during service. W10734521 W10754448 W11614514"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Leander, Texas 78641

Miguel

Job Details: 04/19/2024

"Arrived on site with new gasket. Removed and replaced gasket. Verified operation. Call complete, W11456682"

We serviced a

MAYTAG DRYER

Model MED7230HW3

Near Temple, Texas 76502

Sterling

Job Details: 04/19/2024

"On arrival verified complaint of motor not turning. Found drum was bound up due to belt in incorrect position. Also customer stated unit will stop cycle early after 6 minutes or so. Ran vent test and it came back green. Ran cycle with nothing in it on regular cycle and unit did stop at 6 minutes, ran with wet towel on sensor and it ran non stop correctly. Motor ran perfectly on both regular and timed dry. Unit is currently working as designed. Found belt had been bound up. Job complete no parts used at this time."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Waco, Texas 76712

Tyler

Job Details: 04/19/2024

Arrived on site for refrigerator needing mullion bar. Upon arrival installed part and found unit working as designed. Call complete

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS0

Near New Braunfels, Texas 78130

Andrew

Job Details: 04/19/2024

Arrived on site to test unit for oven door and console getting hot when oven in use. Tested unit at 350 for 25mins and got hottest temp on door was 127.2 on center right side of exterior door. Found console above oven vent reached 102. Advised customer unit is operating within ranges and is normal part of operation. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF992FIFM00

Near Cedar Park, Texas 78613

Miguel

Job Details: 04/19/2024

Arrived on site to install orien board and gasket. Found wrong gasket color was ordered. Installed board and compressor started. Put refrigerator back in place and compressor stopped running. Will need another control board. Along with correct gasket. Reset for fri am; ordrng 1 W10688387 (Gasket) and 1 W11164517 (Orien)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM07

Near Dripping Springs, Texas 78620

Joe Z

Job Details: 04/19/2024

"Arrived on site for lots of ice build up in fc , upon arrival, inspected unit and found gap between fc door and cabinet about midway all the way to top. Tried heating gasket but is Already formed to the fullest. Found top of Fc door is more outward than bottom of door. Uploaded pics on SD. Contacted techline for assistance. Spoke with Rory . Tech recommends replacement of Fc door. Ordering door. Office to reschedule.7738929002; ordrng 1 LW10904379 (FC door)"

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS20

Near San Marcos, Texas 78666

Leonardo

Job Details: 04/19/2024

Arrived on site to test unit for console not responding. Test unit and found cancel button not working. Replaced console test unit and unit test good job complete. W11600370

We serviced a

WHIRLPOOL RANGE

Model WEG745H0LZ4

Near Liberty Hill, Texas 78642

Maurice R

Job Details: 04/19/2024

"Arrived onsite for previously diagnosed parts. Installed the DSI board on to the range. Tested the range to 350?, the Range is operating as designed from the factory and no,gas leaks detected during service.W10860916"

We serviced a

AMANA DRYER

Model NED4655EW1

Near Waco, Texas 76707

Tyler

Job Details: 04/19/2024

"Arrived on site for dryer taking to long to heat. Found element at 9.6ohms and not grounded, found all thermostats and fuses functioning as designed. Found water i. Vent hose and a clog in the wall of home and instructed customer they would need a dryer vent cleaning before using dryer safely again. Unit works as designe. Call complete"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS10

Near Buda, Texas 78610

Leonardo

Job Details: 04/19/2024

Arrived on site to test unit for unit not heating. Test unit and found bad magnetron. Will need to replace magnetron and diode and capacitor. Will re order new magnetron. ; ordrng 1 W10754299 (Magnetron)

We serviced a

MAYTAG WASHER

Model MVW7232HC1

Near Killeen, Texas 76549

Sterling

Job Details: 04/19/2024

On arrival verified complaint of unit shaking and off balance. Found error code F0E5. Watched video of proper medium load shaking. Visual inspection of gearcase shows leaking oil and rotor is showing wear causing noise in spin. Ordering 1x rotor W11260238 and 1x stator W11195971 JIC. Unit will need rotor and gearcase replaced on return. Reschedule for 4/26. No parts installed. ; ordrng 1 W11260238 (Rotor) and 1 W11195971 (Stator)

We serviced a

KITCHENAID DISHWASHER

Model KDPE234GPS0

Near Austin, Texas 78757

Scott

Job Details: 04/19/2024

Arrived on site for washer not cleaning . Ran diagnostics got motor error code . Unit I fill but spray arms are not turning . Replaced sump and motor W11665769 . Reran diagnostics all checked normal. No water leaks detected at time of service . Job complete

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Austin, Texas 78729

Wesley

Job Details: 04/19/2024

Arrived onsite and repaired unit with failed drain harness. Swapped entire harness. All checks good. Unit is now operating as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC3

Near Austin, Texas 78753

Ryan B

Job Details: 04/19/2024

"Arrived on site to inspect unit for lid error. Upon closer inspection found latch broken out of retaining point and strike broken within latch. Replaced latch and strike, tested unit, unit is running as intended. No leaks present at this time. Job complete. Used W11700916, W11457841"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT108FFDM04

Near Austin, Texas 78753

Ryan B

Job Details: 04/19/2024

"Arrived on site to inspect unit for leaking water from icemaker. Upon closer inspection found ice build up around evap cover both corners. Maintenance said unit had frost everywhere before unplugging it for an extended period of time. Found defrost heater reading 80 ohms, acceptable. Found thermistor reading open, will need to order thermistor and return. Rescheduled for 4/30/24 customer prefers Sooner if possible. ; ordrng 1 WPW10384183 (Thermistor)"

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS0

Near Lockhart, Texas 78644

Leonardo

Job Details: 04/19/2024

Arrived on site to test unit for gas flow getting low when you turn all burner on. Test unit and found bad regulator. Will order new regulator office to reschedule ; ordrng 1 W11590292 (Regulator)

We serviced a

WHIRLPOOL WASHER

Model WET4027HW2

Near Austin, Texas 78759

Scott

Job Details: 04/19/2024

Arrived on site for issues with water connection . Found cold water valve broken off housing . Replaced valve W11222849. Ran diagnostics all checked normal. No water leaks detected at time of service . Did leave water off during to supply valves leaking . Informed office on replacing them. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDT751SAPZ0

Near Buda, Texas 78610

Leonardo

Job Details: 04/19/2024

Arrived on site to replace fill valve. Replaced valve test unit and unit test good no leaks present job complete. W11434044

We serviced a

WHIRLPOOL WASHER

Model WETLV27HW3

Near Austin, Texas 78722

Matthew

Job Details: 04/19/2024

Arrived on site to replace faulty parts. We replaced motor and tested unit. Unit is now functioning as designed. Job complete. W11094983 motor

We serviced a

WHIRLPOOL DRYER

Model WGD4850HW2

Near Manor, Texas 78653

Matthew

Job Details: 04/19/2024

Arrived on site to replace faulty parts. Upon disassembly we found sensor radiant to be the issue. Replaced sensor radiant and tested unit. Unit is now heating. Also checked air flow and found external restriction based off airflow tester. . Tester shows bad airflow. We proceeded to remove the vent hose from the unit and re tested and found airflow test passed. Recommended customer to call builder to remedy external ventilation. Unit functioning as designed. Job complete. WP338906 sensor

We serviced a

GE DRYER

Model GTX42EASJ2WW

Near Lockhart, Texas 78644

Andrey

Job Details: 04/19/2024

"Arrived on site to test unit for loud noise, tested unit found a loud rumbling noise coming from blower wheel, exposed and found a chunk of lint stuck one side of the blower wheel making it off balance, removed lint and tested unit is now running as designed, advised customer to make sure big chunks of lint is not pushed down and hire dryer vent cleaners for service, at this time job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Austin, Texas 78754

Ryan B

Job Details: 04/19/2024

"Arrived on site to inspect unit for having condensation due to poor door seal. Upon closer inspection found seals seating properly and parts of cavity had gap between unit and liner. Also found split in right side of fc gasket. Replaced gasket, used heat gun to form and added silicone to gaps in liner to get rid of warm air entering unit. No leaks present at this time. Unit is running as intended. Job complete. Used 1 W10830274"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Lockhart, Texas 78644

Leonardo

Job Details: 04/19/2024

Arrived on site to test unit for damaged cord. Replaced power cord test unit and unit test good job complete. W10708076

We serviced a

WHIRLPOOL COOKTOP

Model WCG97US6HS05

Near Hutto, Texas 78634

Wesley

Job Details: 04/19/2024

Arrived onsite and found unit operating with failed switch. Replaced switch harness. Unit is now operating as designed. W11561436

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Lockhart, Texas 78644

Andrey

Job Details: 04/19/2024

"Arrived on site to test unit for not advancing, tested unit found water valves closed causing unit to not advance, opened valves and tested, unit is now running as designed, no leaks detected job complete, no parts installed"

We serviced a

WHIRLPOOL FREEZER

Model WZF34X20DW05

Near New Braunfels, Texas 78132

Andrew

Job Details: 04/19/2024

Arrived on site to test unit for not cooling properly. Found d compressor pulling .7amps. Frost pattern not forming beyond top two coils. Recommend compressor and evap replacement. Needing 2hrs on return visit. No lock ring needed. Office to reschedule. ; ordrng 1 W11547313 (Compressor) and 1 WPW10143759 (UV) and 1 W11506635 (Access) and 1 W11572047 (Evap)

We serviced a

KITCHENAID COOKTOP

Model KCGC506JSSOO

Near Liberty Hill, Texas 78642

Miguel

Job Details: 04/19/2024

Arrived on site for unit not lighting correctly. Found front left and front right burners did not light properly. Adjusted per Service Pointer - W11643965. Verified operation. Call complete. No parts

We serviced a

WHIRLPOOL OVEN

Model WFG550S0HZ2

Near Buda, Texas 78610

Leonardo

Job Details: 04/19/2024

Arrived on site to test unit for oven not working. Test unit and found bad control board. Relaxed board test unit and unit test good job complete. W11258611

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCF72DKL05

Near Austin, Texas 78724

Matthew

Job Details: 04/19/2024

Arrived onsite for unit making noise randomly. Ran test and confirmed noise coming from damper. Damper was recently replaced but new part has failed. Replaced damper again. Notified customer that damper is motorized and will have some noise. Moving forward if symptoms persist tech line will need to be contacted. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Lorena, Texas 76655

Tyler

Job Details: 04/19/2024

"Arrived on site for dishwasher making loud noises. Upon arrival found no errors in diagnostics. Ran a diagnostics cycle then ran a 30 minute normal wash cycle. Couldnt replicate noises from videos customer showed me, found no leaks and motor and spray arms working as designed call complete"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Austin, Texas 78725

Tim M

Job Details: 04/19/2024

"Arrived on site to test unit for tripping breaker. Ran multiple diagnostic cycles, breaker did not trip. Amps did not exceed 7.2 during the cycle. Breaker is 20amps and unit did not reach its tolerance to trip it. Noticed there are multiple drain hoses using one drain and multiple washers plugged into splitter using 1 dedicated CAFCI and GFCI outlet. Advised customer to run 1 washer plugged directly into the outlet. If breaker trips, replace breaker and run another cycle. If unit still trips the breaker than call the office. If return visit is needed would need to return with drive motor, capacitor, lower harness, control, and suspension. At this time unit is running as designed, job complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADB0

Near Belton, Texas 76513

Sterling

Job Details: 04/19/2024

On arrival verified complaint of unit not starting wash and just sits there. Went to diag mode and found no error codes. Ran diag component test and all components activated correctly. Then ran normal cycle and confirmed proper operation. Unit is currently working as designed. Job complete. No parts installed

We serviced a

MAYTAG WASHER

Model MVWC465HW3

Near Austin, Texas 78746

Ryan B

Job Details: 04/19/2024

Arrived on site to inspect unit for thumping excessively found tub that had been replaced had holes not punched through as well. Will need to order new tub and return. W11172199. Office to reschedule. ; ordrng 1 W11172199 (Basket)

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC700HPS06

Near Austin, Texas 78705

Tim M

Job Details: 04/19/2024

"Arrived on site to test unit for condensation buildup on freezer door. Inspected unit and found vertical mullion is pushed in passed the bottom horizontal mullion causing a sealing issue. Pulled out vertical mullion to make it flush with the horizontal bottom and sealed with silicone. Heated up gasket to reshape it. Unit is now functioning as designed, job complete."

We serviced a

KITCHENAID COOKTOP

Model KCGS556ESS02

Near San Marcos, Texas 78666

Leonardo

Job Details: 04/19/2024

Arrived on site to test unit for all burner igniting when try toIgnite one burner. Found unit to be working as designed. Unit only has 1 spark module and they all spark at the same time job complete. No parts used

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKZ1

Near Austin, Texas 78717

Miguel

Job Details: 04/19/2024

Arrived on site for dishwasher not working. Found display is not responding properly or showing letters. Replaced user interface. Ran diagnostics. Cleared f2e1 code. Verified operation. No leaks call complete. W11632709. Found panel is bubbling up. Per office its covered. Ordered and reset for fri am. ; ordrng 1 W11413963 (Panel)

We serviced a

WHIRLPOOL DRYER

Model LER7646EQ2

Near Round Rock, Texas 78665

Wesley

Job Details: 04/19/2024

"Arrived onsite and found unit operating with failed motor centrifugal switch preventing heater function. Replaced the door switch, returning with motor and blower to complete. WP3406107; schdld next appmnt for 4/25 THU !"

We serviced a

WHIRLPOOL FREEZER

Model WRS321SDHZ08

Near Florence, Texas 76527

David Z

Job Details: 04/19/2024

"Arrived on site to diagnose refrigerator not keeping temp on either compartment. On arrival customer said unit seemed to fluctuate a bit. I checked temps and found freezer at -2 and RC at 35. I advised on properly loading the unit and keeping airflow channels clear. When I checked the gaskets I found all gaskets working properly with no gaps. Advised to follow up if issue persists for more than a day or things spoil and thaw, otherwise unit temps will change when going through defrost / making ice. Call completed."

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS2

Near New Braunfels, Texas 78132

Andrew

Job Details: 04/19/2024

"Arrived on site to test unit for leaking. Customer stated they left for 12hrs and returned to a flooded kitchen floor. Customers turn water off to dishwasher and hasnt flooded since. Ran unit and found no signs or indications of any leaks from unit. Dust underneath unit is not disturbed and shows no path or signs of water leakage. Ordering valve and control. Recommend vent, valve, control and gasket replacement. Scheduled for 4/25. ; ordrng 1 W11434044 (Valve) and 1 W11646927 (Control)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS04

Near New Braunfels, Texas 78130

Andrew

Job Details: 04/19/2024

Arrived on site to test unit for no ice production and no water dispensing. Found water reservoir was frozen over. Thawed reservoir and turned RC temp up to 40. Customers mother stated they are hardly home all day. Advised customer unit is designed to be opened a certain amount of times throughout the day. Applied permagum to water line entry point through cabinet. Sealed foam evap cover with permagum to prevent excessive cold air on reservoir. Unit is working as designed. No leaks detected. Job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404KPS1

Near Georgetown, Texas 78633

Lou

Job Details: 04/19/2024

"Arrived on site to inspect dishwasher shutting off after approximately five minutes of use. Upon further inspection, I placed the unit in diagnostics showing error code F9E1-drain failure, which is the same error code as previous service. I cleared the code and continued with testing and the unit would intermittently shut down and start back up again. When the drain pump came on, it was very loud. I removed and replaced the sump assembly and retested and the unit is operating as designed. I made recommendations for use and care and no water leaks observed during service. Customer was advised that the unit is currently out of warranty and this repair has a 90 days warranty which will end in May. Job completed."

We serviced a

KITCHENAID RANGE

Model KSGB900ESS8

Near Austin, Texas 78735

Joe Z

Job Details: 04/19/2024

Arrived on site for front left and front right burners take too many clicks to start. Found that the burner caps were on the wrong burner heads. Corrected issue and test. Unit is now operating as designed. Job complete

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Morgan's Point Resort, Texas 76513

Sterling

Job Details: 04/19/2024

"On arrival verified complaint of not advancing cycle. Ran error codes and got low flow error, ran component test and found cold valve not activating, Water valves at wall were reduced. Opened valves fullly and ran normal cycle unit still doesnt activate cold valve. Found main not sending voltage to valve. Replaced main board. Operational test is now good. job complete no leaks detected during service. Used w11603810"

We serviced a

WHIRLPOOL WASHER

Model WTW4850HW3

Near Buda, Texas 78610

Tim M

Job Details: 04/19/2024

"Arrived on site to test unit for cycle operation issues. Upon arrival customer stated unit would get stuck on sensing, and when unit did start to fill with water the drain pump would also kick on and it would be stuck in that loop. Inspected pressure hose, found no air leaks in the system which indicate that the issue is the control board is not reading the pressure correctly. Replaced control (W11608056) and tested, unit is now filling properly and going through the stages of the cycle correctly. Unit is now running as designed, no leaks detected, job complete."

We serviced a

MAYTAG WASHER

Model MHW5630MBK0

Near Belton, Texas 76513

Sterling

Job Details: 04/19/2024

"On arrival verified complaint of unit not draining, unit is full of water and stays locked. Started cycle and confirmed unit drains but its in spurts and not much force. Drain hose is installed correctly. Recommend replacing drain pump, unable to locate drain pump in truck. Reordering drain pump. Unable to open door unable to verify mod Ser. Ordering 1x w11458345. No parts used today. Rescheduled for 4/26; ordrng 1 w11458345 (Drain pump)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT511SZDM02

Near Austin, Texas 78724

Matthew

Job Details: 04/19/2024

"Unit in 1815 - Arrived onsite for unit not cooling properly. Inspected and found frost only on end of cap tube to evaporator and no other frost. Took pic, possible restriction. Needs sealed system repair. Spoke to claims and found no sealed system coverage. Maintenance decided to replace unit. Office to collect service visit."

We serviced a

WHIRLPOOL RANGE

Model WFC315S0JS3

Near Austin, Texas 78717

Scott

Job Details: 04/19/2024

"Arrived on site for coil burner tops not heating properly . Getting correct voltage , burners are cycling properly . Did advise customer on newer style coil burners . Reference to service pointer W11354284B. Tenant did mention oven not getting hot enough either . Ran temp checks and adjusted temp 10 degrees hotter . No parts used . Job complete"

We serviced a

GE REFRIGERATOR

Model GNE25JYKHFFS

Near Austin, Texas 78726

Scott

Job Details: 04/19/2024

Arrived onsite for moisture building up again as before . Didnt find any air gaps on gasket or mullion . No other moisture except for same location . Ordering duct assembly. Call to set return ; ordrng 1 WR14X25128 (Duct assembly)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Andice, Texas 78628

Miguel

Job Details: 04/19/2024

Arrived on site for washer not working. Showing a error. Entered diagnostics and found f2e3. Cleared and ran diagnostics. Unit stopped at drain pump. Removed wires and pump was at 21 ohms. At control I got no reading. Will need new harness. Part shows out of stock. Office will call to schedule. ; ordrng 1 W11643701 (Harness)

We serviced a

WHIRLPOOL WASHER

Model WTW4957PW0

Near Woodway, Texas 76712

Tyler

Job Details: 04/19/2024

"Arrived on site for washer leaking. Upon arrival found no errors In diagnostics. Found no breaks or fill line, pressure hose, tubes, or drain hose. Ran washer and filled to max lvl but couldnt replicate leak. Releveled unit because tube was leaning to far to the left on arrival. Found unit working as designed. Call complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Leander, Texas 78641

Lou

Job Details: 04/19/2024

"Arrived on site to inspect refrigerator freezer ice maker not working. Upon further inspection, I found the ice maker on/off arm in the off position (photo). Lowered the arm and monitored and it is operating as designed. No water leaks observed during service, job completed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS08

Near Woodway, Texas 76712

Tyler

Job Details: 04/19/2024

Arrived on site for refrigerator leaking water and fc door not closing. Upon arrival confirmed failure and found valve leaking into icemaker and under fc door. Removed ice and installed valve. Tested ice maker and dispenser and found no leaks and door sealing. Call complete

We serviced a

KITCHENAID REFRIGERATOR

Model KFXS25RYMS4

Near Austin, Texas 78747

Tim M

Job Details: 04/19/2024

"Arrived on site to test unit for leak. Inspected unit and found water on the bottom of the RC. Inspected water reservoir, water valve, and tubing. No obvious signs of damage. Ran IM harvest and fill, when IM was filling a leak sprung from the full tube and leaked into the RC. Customer provided fill tube, installed fill tube and tested, unit is now running as designed, no leaks detected. Tried collecting fee by calling and leaving message. Office to try and collect fee. Job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Austin, Texas 78704

Tim M

Job Details: 04/19/2024

"Arrived on site to test unit for no cool. Upon arrival cabin temperatures were at room temp. Cycled power, compressor did not kick on. Entered diagnostics and activated compressor, heard no click from the start device and compressor did not kick on. Replaced start device, compressor kicked on and shortly after shut off again. Compressor is seized and will need a new compressor, access valve, dye drier and start device. Will order evaporator coil as precautionary. Customer would like an earlier appointment if possible. Unit is r600a. Requesting 2 hours. Ordering parts, rescheduling for 04/25.; ordrng 1 W11580057 (Compressor) and 1 W11579351 (Evaporator coil) and 1 W11506635 (Access valve) and 1 WPW10143759 (Dye drier)"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Pflugerville, Texas 78660

Wesley

Job Details: 04/19/2024

Arrived onsite for a broken strike. Replaced the strike and tested. All checks good. W11457841

We serviced a

WHIRLPOOL OVEN

Model WFE320M0JS4

Near New Braunfels, Texas 78130

Andrew

Job Details: 04/19/2024

"Arrived on site to test unit for temps being off. Found customer using hanging thermometer and advised against use of hanging thermometers as stated in owners manual. Tested unit at 350, 375, 400, and 425 with no issues. Temps are in range but a bit on the low side. Noticed a bit more than usual heat escaping on top right hand door seal. Recommend door seal and control replacement. Office to reschedule. ; ordrng 1 W11542153 (Door seal)"

We serviced a

WHIRLPOOL RANGE

Model WEE750H0HZ5

Near Georgetown, Texas 78633

David Z

Job Details: 04/19/2024

"Arrived on site to diagnose range with dead oven / control. Tested unit and found good voltage and polarity, but dead console. Removed the console and found once I moved it the display came on, likely due to either a pinched or grounded wire. Reassembled and had no further issues with display. If issue returns we need to replace the UI Harness. Repair completed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT751SAPZ0

Near Liberty Hill, Texas 78642

David Z

Job Details: 04/19/2024

"Arrived on site to diagnose dishwasher not heating. Was advised the inspector called this in saying that the unit didn't heat the incoming water. I abided the customer this was normal / working as designed. Confirmed with tech line unit will only attempt to raise temp a little during wash cycle, unless high temp options are used. Tested and confirmed Amp draw when appropriate during diagnostic cycle, heater is plugged in. SR7738925981. No parts replaced. Call completed."

We serviced a

JENN-AIR MICROWAVE

Model JMW2427LM02

Near Georgetown, Texas 78633

Gerry C

Job Details: 04/19/2024

"JMW2427LM02 Arrived to inspect microwave issues. I found the microwave would not engage,unless the door was pressed. Attempting to remove the machine from its installation, I found the cabinet sides too tight and catching the outer wall panels, preventing removal. I advised the customer that we will return with all needed parts to attempt the service, but in the event we are unable to remove the machine without damage to the surrounding area, they will need to seek the assistance of a cabinetry professional for assistance with the cabinet. Tech GCO, helper tech and two hours service. ; ordrng 1 W11578578 (Interlock) and 1 W11639552 (MW Inner Door) and 2 W11319474 (MW Hinge)s and 1 GCO (GCO) and 1 2ndTech (2 Techs) and 1 2Hrs (2 Hour Service)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Hutto, Texas 78634

Wesley

Job Details: 04/19/2024

"Arrived onsite for unresponsive ui and traced good power to the control, replaced control amd ui due to control mounting stubs broken and control hanging in cavity. Ui unresponsive even with new control. Replaced th ui. All checks good. W11368911 W11305308"

We serviced a

WHIRLPOOL DRYER

Model WED6620HC2

Near Austin, Texas 78738

Joe Z

Job Details: 04/19/2024

"Arrived on site for unit not powering on. Upon arrival,test polarity and have zero voltage fro L1 and L2. Found GFCI breaker has tripped. Restored power and polarity is now correct at terminal block. Test unit and is operating as designed. Job complete. No parts installed."

We serviced a

KITCHENAID COOKTOP

Model KCGC506JSS00

Near Georgetown, Texas 78628

David Z

Job Details: 04/19/2024

"Arrived on site to diagnose range with FL burner flame too high. Tested unit and found the flame within normal limits, but I did adjusted the valve down to try and lower the flame. Did not see much adjustment with the valve maxed out, and this seemed to be in line with the other burners. Advised on findings and that no further adjustment can be made to change flame height. Call completed."

We serviced a

MAYTAG DRYER

Model MED6230RHW3

Near New Braunfels, Texas 78132

Andrew

Job Details: 04/19/2024

Arrived on site to test unit for power failure prompting while in use. Found unit passed a ventilation test. Recommend console replacement. Ordering additional parts to ensure completion. Office to reschedule. ; ordrng 1 W11413566 (Console) and 1 W11525996 (Control) and 1 WP3397659 (Terminal block) and 1 279318 (Terminal kit)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS331SDHM06

Near Austin, Texas 78758

Paul

Job Details: 04/18/2024

Arrived onsite for a refrigerator and replaced both damaged doors and installed a new badge. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDM09

Near Waco, Texas 76706

Jonathan M

Job Details: 04/18/2024

Arrived on site to install previously diagnose part. Inspected unit and work area. Replaced the refrigerator door and tested the unit. The unit began to work and operate as designed. Call complete. W11575716

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS331SDHM

Near Austin, Texas 78758

Paul

Job Details: 04/18/2024

Arrived onsite for a refrigerator and replaced the damaged RC door and installed a new badge. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ10

Near Leander, Texas 78641

Miguel

Job Details: 04/18/2024

"Arrived on site for door being uneven.removed and replaced right side door. Installed nameplate. Call complete. W11435333, W11223753"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF550SAHS0

Near Canyon Lake, Texas 78133

Andrew

Job Details: 04/18/2024

Arrived on site and replaced previously diagnosed inner door. Found door replacement did not improve leak. Removed side from tub with vegetable oil and found unit would still leak. Pulled unit out and tilted back slightly and found water no longer rising above tub lip. Unable to lean back with tight cutout under counter top. Reported findings with whirlpool and only recommendation at this point is to lean unit back slightly to prevent water accumulation on front toward tub lip. Advised customer to contact customer service and/or contractor as unit is ADA. SR#7738920087

We serviced a

KITCHENAID ICE MACHINE

Model KUIX535HPS01

Near Georgetown, Texas 78628

Lou

Job Details: 04/18/2024

"Arrived on site to inspect ice machine not draining. Upon further inspection, I found the bin full of water and no lights coming on inside. I pulled the unit out onto my floor protector and inspected the external drain pump. I found that it has shorted out possibly due to the recent leak the unit had from the water line not being tightened during installation. I removed and replaced the external drain pump,and installed the top panel cover and tested. Unit is operating as designed. No water leaks observed during service, job completed. W11246183 W11539855"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS11

Near New Braunfels, Texas 78132

Andrew

Job Details: 04/18/2024

Arrived on site and replaced previously diagnose LH RC door. Filled gaps between liner and cabinet with silicone/adhesive. Unit working as designed. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM12

Near Austin, Texas 78724

Luis

Job Details: 04/18/2024

"Arrived on site to replace doors for cosmetic damage under one stop. Builder requested doors be provided directly to him. Provided doors and job complete. Lw11258450,lw11258441,w11223753"

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS3

Near Waco, Texas 76711

Jonathan M

Job Details: 04/18/2024

Arrived on site to install previously diagnose depart. Inspected unit and work area. I replaced the control panel and tested the unit. Found the unit working in accordance to the new control panel. The unit is working and operating as designed. Call complete. W11180283

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Austin, Texas 78724

Ryan B

Job Details: 04/18/2024

"Arrived on site to replace drum and suspension diagnosed on previous trip. Replaced suspension and basket, while putting basket in tub ring and retainer broke will need to return with retainer and tub ring to finish job. Rescheduled for 4/24/24 Used W11217817, W11172199; ordrng 1 W11550886 (Tub ring) and 1 W11385424 (Retiner)"

We serviced a

WHIRLPOOL WASHER

Model wtw4855hw3

Near Austin, Texas 78754

Joe Z

Job Details: 04/18/2024

"Arrived on site to install previously ordered basket. Replaced basket W11172199. And the. Found unit not leveled. Found that due to all the banging around of defective basket,the cabinet is warped and all four leveling feet are pushed upwards. Need to replace cabinet. Ordering cabinet and 2 hr weigh time. Office to reschedule ; ordrng 1 W10596395 (Cabinet) and 1 2hrweigh (2 hr weigh)"

We serviced a

MAYTAG WASHER

Model MVWC465HW2

Near Austin, Texas 78744

Ryan B

Job Details: 04/18/2024

"Arrived on site to inspect unit for needing new motor/transmission. Upon closer inspection found foot from dryer lodged into gearcase cover causing rubbing to moving parts. Found motor giving out so replaced motor, found basket missing excessive amount of holes. Ordering tub and will return. Office to reschedule. ; ordrng 1 W11172199 (Basket)"

We serviced a

KITCHENAID FREEZER

Model KRFF507HPS00

Near Kyle, Texas 78640

Tim M

Job Details: 04/18/2024

"Arrived on site to replace previously diagnosed part. Replaced LED kit (W11683244). Unit is now functioning as designed, job complete."

We serviced a

WHIRLPOOL DRYER

Model WGD4850HW1

Near Hutto, Texas 78634

Wesley

Job Details: 04/18/2024

Arrived onsite and replaced shorted lightbulb. Unit is now operating as designed. WP22002263

We serviced a

JENN-AIR OVEN

Model JJW3430LL00

Near Georgetown, Texas 78628

Maurice R

Job Details: 04/18/2024

Arrived onsite for previously diagnosed parts. Installed the middle glass into the door and reinstalled the door. The door is operating as designed. W11600213

We serviced a

MAYTAG DRYER

Model MED6230HW3

Near Burnet, Texas 78611

Miguel

Job Details: 04/18/2024

"Arrived on site for dryer door not closing, removed and replaced front panel, replaced odor hinges and receivers. Verified operation. Call complete. W11551301, W11568982, W11402947"

We serviced a

WHIRLPOOL RANGE

Model WEG515S0LS3

Near Austin, Texas 78724

Joe Z

Job Details: 04/18/2024

Arrived on site for right rear ignition issues. Found that the electrode was just out of position. Took video and submitted to trade care. Unit is operating as designed. No leaks prey at this time. Job complete no parts installed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ04

Near Hutto, Texas 78634

Wesley

Job Details: 04/18/2024

Arrived onsite for ongoing concerns with humidity condensation across the top of the freezer door gasket. Used adhesive to improve seal. Verified good seal tight and closed on all sides. Home is very humid and customer keep temperature between 74f and 76f night and day so the auto thermostat runs the a/c 30 minutes per day at the most. Advised customer the relative humidity in the home will be significantly higher on account of the a/c being used so sparingly and condensation is normal to present at the condensation point. All checks good. W10841140

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Austin, Texas 78754

Joe Z

Job Details: 04/18/2024

Arrived on site to install previously ordered parts. Replaced basket W11172199 and tub ring W11550886. Calibrated unit. Test unit and is operas designed. No leaks present at this time. Job complete

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS20

Near New Braunfels, Texas 78130

Andrew

Job Details: 04/18/2024

Arrived on site and replaced previously diagnosed control (w11325603) and console(w11600321). Unit now turning on but turn table not engaging. Recommend turn table replacement. Needing a two man on return visit. Office to reschedule. Requesting AH and AM. ; ordrng 1 W10911403 (Turntable) and 2 WPW10017410 (Fuse)s and 1 W11546965 (Fan and turntable harness)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Austin, Texas 78724

Luis

Job Details: 04/18/2024

"Arrived on site. Found unit not defrosting,removed cover defrosted evaporator,replaced the heater,thermistor and ui control,main control was already replaced for same issue. W11518204,w11650662,wpw10384183"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ05

Near Del Valle, Texas 78617

Luis

Job Details: 04/18/2024

"Arrived on site. Pierced low side pressure in the positive with no frost pattern diagnosed a defective compressor. Replaced compressor vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good,powered unit off checked freezer and compressor compartment no traces of dye. W10507884,wpw10143759,w11506635"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ10

Near Niederwald, Texas 78640

Tim M

Job Details: 04/18/2024

"Arrived on site to replace previously diagnosed part. Replaced shelf and roller assembly (W11243759). Unit is now functioning as designed, job complete."

We serviced a

LG WASHER

Model WM3997HWA/01

Near Georgetown, Texas 78633

Gerry C

Job Details: 04/18/2024

"WM3997HWA/01 Arrived to inspect water leaking into unit when off. I verified the issue and then inspected. I found a large amount of debris within the cold valve intake and screen assemblies and removed it. The debris was extremely uniform in size and was all the same color (image attached) denoting it from some type of water treatment system. Discussion with the customer revealed that they had found the same type of debris prior to us performing repairs. I advised the customer that the one year warranty had expired, however finding the same type of debris as their initial findings showed that the issue has been longer term in nature. The customer will immediately contact a servicer for their water treatment system. I advised the customer that this service was performed as a good will and that if further issues occur, requiring the replacement of the valve, there will be a cost for that part and service. No leaks observed during service."

We serviced a

WHIRLPOOL DRYER

Model CEM2745FQ1

Near Temple, Texas 76502

Tyler

Job Details: 04/18/2024

Arrived on site for dryer needin new coin slot and service key. Upon arrival found no coin slot key wouldnt work on currently installed slot as well as unit missing a service key to access inner working of coin slot. Ordering WPW10114740 service key. Office to reschedule once Availability of part is known.; ordrng 1 WPW10114740 (Service key)