Near Round Rock, TX 78664
Andy
Job Details: 04/17/2020
WASHER WHIRLPOOL WTW8000DW5 Arrived on site for washer LF code. Tested and inspected unit and found failed water housing. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Austin, TX 78754
Scott
Job Details: 04/17/2020
WASHER AMANA NTW4516FW3 "Arrived on site ,for latch light staying on. Ran diagnostics ,only error code was over suds . Unit past test wash . No issues with unit found . Did instruct customer to be careful of the amount of soap and be sure it’s HE. Also instructed on using clean cycle . No water leaks detected at time of service . Job complete ."
Near Austin, TX 78734
Brandon
Job Details: 04/17/2020
DRYER MAYTAG MEDX655DW1 "Arrived on site for customer complaint of timer not advancing, found faulty timer, I replaced timer, unit tested good.
Near Round Rock, TX 78664
Andy
Job Details: 04/17/2020
DISHWASHER KITCHENAID KDTM354DSS5 Arrived on site for dishwasher not working. Tested and inspected unit and found loose connection. Reconnected and tested unit. All operations are normal. Instructed customer on use and care and practice for best performance. No water leaks present at time of service.
Near Temple, TX 76501
Al
Job Details: 04/17/2020
DRYER MAYTAG MEDB835DW4 "Arrived to inspect dryer not starting.Confirmed the complaint and found the fuse, cutoff and dryer repair kit were all defective.Removed and replaced all and unit tested as designed.Job complete"
Near Austin, TX 78737
Kevin
Job Details: 04/17/2020
OVEN KITCHENAID KEBS109BSS01 "Arrived on site and inspected oven and found temperature sensor has failed. job complete"
Near Austin, TX 78757
Luis
Job Details: 04/17/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Arrived on site for cooling complaint. Unit not holding correct temperature when set for 38 and 0. Removed evaporator cover found good frost pattern,replaced thermistor,replaced damper control and main control."
Near Round Rock, TX 78664
Andy
Job Details: 04/17/2020
REFRIGERATOR WHIRLPOOL WRX735SDBM00 Arrived on site to install previously diagnosed parts. Installed parts and tested unit. All operations are normal. No water leaks present at time of service.
Near Leander, TX 78641
Lou
Job Details: 04/17/2020
OVEN WHIRLPOOL KODE300ESS00 "arrived on site to install previously diagnosed and ordered part. Due to the inner door glass breaking from performing self clean on the lower oven door, I replaced the glass and cleaned all remaining glass pieces from the door. Tested door and it’s operating as designed. Job completed."
Near Austin, TX 78701
Wesley
Job Details: 04/16/2020
WASHER WHIRLPOOL WFW560CHW0 Arrived onsite and found unit to be leaking from door gasket due to pet hair. Cleaned and advised customer on cause. All checks good. Unit is now operating as designed.
Near Belton, TX 76513
Cliff
Job Details: 04/16/2020
REFRIGERATOR WHIRLPOOL KSSS42QDW00 Arrived on site to diagnose a refrigerator with a leaking water dispenser. Found dispenser line not fully sealed at valve. Resealed line and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.
Near Leander, TX 78645
Lou
Job Details: 04/16/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "arrived on site to inspect refrigerator RC section with condensation building up on ceiling and door and pooling below. Upon further inspection, I tested temps in the FC=10 & RC=42 degrees. I found ice built up at the back of the ice maker housing at the back wall and condensation on the underside of the housing. Also found where water was pooling under the crisper drawers. When I removed the fascia, I found where the ice maker housing was not pushed back all the way as the portholes at the opening of the ice maker housing weren’t visible. I removed the housing and removed and replaced the adaptor and placed perigum in the gaps where the adaptor and housing meet. When I placed the housing back into place, I was able to push the housing back and see the portholes and mounted tightly. Also was able to get the ice chute gasket adjusted so it doesn’t crimp when closing the left RC door. I checked the FC door gasket and found it to be sealing properly.I
Near Austin, TX 78701
Wesley
Job Details: 04/16/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived onsite and replaced broken glass. All checks good. Unit is now operating as designed.
Near Austin, TX 78701
Wesley
Job Details: 04/16/2020
RANGE WHIRLPOOL WEG515S0FS2 Arrived onsite and installed control panel to repair scratch. All checks good. Unit is now cosmetically correct.
Near Austin, TX 78736
Kevin
Job Details: 04/16/2020
REFRIGERATOR WHIRLPOOL WRT318FZDB05 "Arrived on site and inspected refrigerator didn’t find any excessive noise, inspected compressor and evap fan and didn’t find any issues. Didn’t find any frost buildup or condensation. Couldn’t duplicate customer experience, refrigerator doesn’t have any water connections, job complete"
Near Austin, TX 78737
Kevin
Job Details: 04/16/2020
DRYER WHIRLPOOL WGD5620HW0 Arrived on site and inspected dryer and found it is rattling again, previous repair recommended by service pointer W11378591A lasted for a month. Re-did,doubled up sound pads in between motor mount and base of dryer, reported to tech line customer experiencing the same problem. 7727598377"
Near Austin, TX 78752
Andy
Job Details: 04/16/2020
RANGE WHIRLPOOL WFE505W0JS0 Arrived on site for range console damage. Inspected unit and found damaged console. Removed failed part and replaced with new. Tested unit and all operations are normal. Job complete.
Near Pflugerville, TX 78660
David S
Job Details: 04/16/2020
REFRIGERATOR WHIRLPOOL WRS571CIHW01 "Arrived on site for fridge being out of temp. Did a temp test on the freezer and it showed 0 degrees, temp started to go up, because the system went into a defrost. Checked all sensors and settings. Everything checked good, I did change defrost from adapts defrost to basic. Unit is operating as designed. Job complete."
Near Canyon Lake, TX 78132
Noah D
Job Details: 04/16/2020
OVEN WHIRLPOOL WOS72EC0HS01 "Arrived on site to inspect oven for console non cooperation, upon inspection found the oven working to specs but customer stated that the touch panel will reset itself intermittently, ordering console, office to reschedule ; ordrng 1 W11107237 (CONSOLE )"
Near Salado, TX 76571
Cliff
Job Details: 04/16/2020
DRYER WHIRLPOOL WED8200YW0 Arrived on site to diagnose a dryer that will not turn on. Tested unit and found open thermal fuse preventing power from reaching motor or heater. Replaced thermal fuse and tested unit. Found all is functioning properly at this time. Also verified proper airflow through unit.
Near Elgin, TX 78621
Andy
Job Details: 04/16/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived on site to install previously diagnosed housing, fitting and heater. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service."
Near Austin, TX 78701
Wesley
Job Details: 04/16/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived onsite and replaced door. Unit is now cosmetically correct. All checks good.
Near Austin, TX 78701
Wesley
Job Details: 04/16/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived onsite and replaced door. Unit is now cosmetically correct. All checks good.
Near Lago Vista, TX 78645
Lou
Job Details: 04/16/2020
WASHER WHIRLPOOL WTW8040DW2 "arrived on site to install previously diagnosed and ordered parts. Due to the gearcase leaking oil, I removed and replaced the gearcase and clutch and calibrated the unit. Tested the unit in diagnostics and it operated as designed. No water leaks observed during service, job completed."
Near New Braunfels, TX 78130
Robert
Job Details: 04/16/2020
REFRIGERATOR WHIRLPOOL WRS571CIDM Arrived on job for complaints of filter stuck. Found the housing damaged and not releasing filter. Replaced housing and test. No leaks detected at time of service.
Near Lakeway, TX 78734
Jacob
Job Details: 04/16/2020
MICROWAVE JENN-AIR JMW2430DS02 Arrived onsite for unit giving F2E1 error code. Turned on unit. Got F2E1 error code after a minute. Replaced UI control panel. Tested unit. Unit test good. No issues at this time. Job complete
Near Austin, TX 78729
David
Job Details: 04/16/2020
DRYER GE GTDP490ED5WS "Arrived on site to diagnose dryer that was not able to run due to an issue in the timer. Performed diagnostic and found timer to be failed internally, and free spinning with no engagement. Replaced timer and retested. Unit is now engaging and functioning as intended. Call complete."
Near Temple, TX 76502
Al
Job Details: 04/16/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Arrived to inspect odd noises from refrigerator.Stayed on site and checked all aspects of the unit and couldn’t duplicate the issue.Job complete All water lines were dry at the time of service.
Near New Braunfels, TX 78132
Noah D
Job Details: 04/16/2020
DRYER MAYTAG MEDB855DC3 "Arrived on site to inspect dryer for steam in console, found f4E1-E2-E3 called Techline to. Diagnose and check voltage, found all parts of dryer worked correctly and heating, found blower wheel broken ordering blower wheel to fix issues place on cancellations Sr # 7727599232. ; ordrng 1 697772 (BLOWER )"
Near Kyle, TX 78640
Leonardo
Job Details: 04/16/2020
DISHWASHER AMANA ADB1400AGB1 Arrived on site to replace spray arm. Replaced spray arm test unit and unit test good job complete.
Near Georgetown, TX 78633
James
Job Details: 04/16/2020
OVEN WHIRLPOOL WFE540H0AS0 Arrived on site and found unit not heating properly. Tested resistance on the bake element found open. Installed new bake element found unit working properly. Job complete.
Near Austin, TX 78701
Wesley
Job Details: 04/16/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived onsite and found unit had a UI control screw missing. Replaced screw. Now unit is operating as designed. Advised customer on repair.
Near Austin, TX 78701
Wesley
Job Details: 04/16/2020
DRYER WHIRLPOOL WED560LHW0 Arrived onsite and used pad to mitigate sound. Unit is now operating as designed. Maintenance adjusted back baffle. All checks good.
Near Austin, TX 78758
David S
Job Details: 04/16/2020
OVEN GE JGRP20BEJ1BB "Arrived on site to install previous diagnosed parts. I gained access to the igniter and replaced new. Tested the oven and bake would still not work. I checked voltage from both the bake and broil relay on the control, and showed no power. I tested power to the unit just to be sure and showed 120v to the unit. I will have to install a new control panel and control board to complete this repair. I called the property maintenance, . I am ordering the faceplate WB27T10587, and control WB27X27461. Office will have to schedule return.; ordrng 1 WB27T10587 (FACEPLATE) and 1 WB27X27461 (CONTROL)"
Near Copperas Cove, TX 76522
Al
Job Details: 04/16/2020
REFRIGERATOR KITCHENAID KRFC704FPS00 "Arrived to inspect ice maker issues.Found the ice maker heater is defective and not heating the ice before ejection.Reassembled and unit tested as designed.All water lines were dry at the time of service.Job complete"
Near Austin, TX 78703
Leonardo
Job Details: 04/16/2020
MICROWAVE KITCHENAID KMBS104ESS02 Arrived on site to test replace control board. Replaced board test unit and unit test good led time is good job complete.
Near Elgin, TX 78621
Andy
Job Details: 04/16/2020
DRYER MAYTAG MEDC215EW1 Arrived on site for dryer not heating. Tested and inspected unit and found failed cutoff. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Near Belton, TX 76513
Cliff
Job Details: 04/16/2020
WASHER WHIRLPOOL MVWB765FC2 Arrived on site to diagnose a washer that is not responding to controls. Tested unit and found shorted control panel. Replaced panel and tested unit. Found all is functioning properly at this time. No leaks were found at time of service
Near Cedar Park, TX 78613
Tyler B.
Job Details: 04/16/2020
REFRIGERATOR KITCHENAID KBFA25ERWH01 "Arrived to inspect unit not cooling, found compressor and all fans running, found compressor warm, found evaporator completely dry. Unit had lost Freon, unit will need compressor and evaporator replaced to repair ; ordrng 1 12002041 (kit,evap) and 1 CNOTE (AUTHO ) and 1 CNOTE (2HR) and 1 TJ40SF8404 and 1 W10309989 (compressor) and 1 WPW10143759 (dryer)"
Near Pflugerville, TX 78660
David S
Job Details: 04/16/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ Arrived on site for icemaker not making ice. Gained access to the ice maker and found ice build up preventing the icemaker from cycling. Cleared out the ice blockage and found icemaker damaged. Replaced icemaker and inspected fill tube. Fill tub is up damaged it’s no blockages. Job complete.
Near Austin, TX 78731
Scott
Job Details: 04/16/2020
COOKTOP UNKNOWN JED4430WB01 Arrived on site for items falling down grease trap on down draft . Removed items . Blower is functioning properly job complete .
Near Leander, TX 78641
David
Job Details: 04/16/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived on site to install previously diagnosed parts to resolve defrost issue. Installed new UI and PCB to resolve. Evap motor was not present. Checked the installed Evap motor and harness and tightened all connections. Retested once parts installed and compressor came on. Set unit to standard defrost mode.All is now working as designed. Call complete.
Near Austin, TX 78727
Scott
Job Details: 04/16/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Arrived on site for temps above normal . Found frost build up in freezer . Gasket on freezer has started to sagg allowing warm air in fZ . Frost building up on freezer evap . Also ice building on rails . Will need freezer door and both rails . No water leaks detected at time of service . Customer is aware on time frame on door . Please call to set return . ; ordrng 1 AUTHO and 1 LW10547320 (dor-fip ss FZ) and 1 W10625067 (bracket LEFT) and 1 W10625068 (bracket RH )
Near Round Rock, TX 78665
Paul
Job Details: 04/16/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived onsite for a refrigerator tripping the circuit breaker about 30 seconds after it’s plugged in. Mr stated that one time it will trip about 30 seconds after it’s powered up and the next time it will run for hours before it trips. I powered the refrigerator and tested it. All components were working and the breaker didn’t trip. I ran a forced defrost and the heater was drawing around 4 amps and the breaker didn’t trip. I started monitoring amp draw on the compressor and after about 30 minutes it had climbed up to 2.98 amps and stayed there never changing. The compressor started getting warm. I called techline and spoke with Scott. Scott stated the compressor should be running just a little over an amp and advised tested the windings and if they were good to replace the inverter. He stated the inverter could be bleeding voltage to the other winding causing the issue. I tested the compressor windings and both showed 14.5 ohms. I changed the inver
Near Austin, TX 78749
Kevin
Job Details: 04/16/2020
WASHER KENMORE 796.404489 "Arrived on site and inspected washer and found customer is experiencing 0E error code. Found drain catch is clear, drain pump Motor is running but impeller is not turning. No water leaks from connections at time of service, job complete"
Near Round Rock, TX 78664
David S
Job Details: 04/16/2020
WASHER WHIRLPOOL LSB6400KQ1 "Arrived on site for washing machine not going through a full cycle. I tested the lid switch for continuity, switch is failed it is showing constantly open, even after switch is engaged. Ran unit through a rinse and spin cycle. Heard a grinding noise and the basket was not spinning. I gained access to the motor and gear case, found the couple between motor and gear case is damaged. I am ordering the coupling 285753A to complete the repair. I left the brackets and screws for the motor and pump taped to the top of the motor. Left the unit unplugged due it not being useable right now..; ordrng 1 285753A (COUPLING )"
Near Georgetown, TX 78628
Wesley
Job Details: 04/16/2020
DISHWASHER WHIRLPOOL WDF530PAYM7 Arrived onsite and installed fill valve and All else checks good.
Near Georgetown, TX 78628
Tyler B.
Job Details: 04/16/2020
WASHER WHIRLPOOL WTW5000DW1 "Arrived to inspect unit leaving wet clothes, found shocks is good condition, found drain working properly found hard sway in basket at top speed, spindle seems true, basket will need replaced ordrng 1 CNOTE (OFFICE RS) and and 1 W10752719 (basket)"
Near Kyle, TX 78640
Leonardo
Job Details: 04/16/2020
RANGE WHIRLPOOL WFE505W0HB1 Arrived on site to replaced switch. Replaced right front switch test unit and unit test good job complete.
Near Georgetown, TX 78633
Tyler B.
Job Details: 04/16/2020
DRYER WHIRLPOOL WED5000DW1 "Arrived to inspect unit within smoke from back, found power cord was not fully secured causing short, was AB,e to repair unit and harness with block kit. And tested good"
Near Georgetown, TX 78628
Tyler B.
Job Details: 04/16/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Arrived to inspect unit not making ice. Found ice in mold. Found ice fan weak, replaced and tested properly.found control not sending voltage to heater in molding, found heater only receiving, 28v when activated. Unit will need control to repair ; ordrng 1 CNOTE (AUTHO) and 1 W10843055 (cntrl-elec)"
Near Georgetown, TX 78633
James
Job Details: 04/16/2020
REFRIGERATOR WHIRLPOOL WRF757SDEM01 Arrived on site and tested operation found no error codes. Upon further inspection noticed freezer evaporator had ice build up on it. Found fresh food evaporator completely frozen. Recommended customer to unplug unit and thaw for at least 24 hrs with doors open. Job complete
Near Volente, TX 78641
Lou
Job Details: 04/16/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "arrived on site, to install previously diagnosed and ordered parts. Due to the FC evaporator frosting up and the ice maker failing, I removed and replaced the Evap fan motor/harness, HV control and UI. I found the ice maker was functioning properly and did not replace it. Tested unit and it is operating as designed. Level the unit. No water leaks observed during service, job completed."
Near Austin, TX 78702
Luis
Job Details: 04/16/2020
REFRIGERATOR KITCHENAID KRFF707ESS01 "Arrived on site for water dispensing while getting ice. Called tech support per tech support need to replace ui control and both paddles,found freezer led defective ordering all parts recommended. File #7727595573; ordrng 1 W11205083 (LED MODULE) and 1 WPW10346924 (PAD)"
Near Georgetown, TX 78626
Tyler B.
Job Details: 04/16/2020
DISHWASHER WHIRLPOOL WDT720PADM0 "Arrived to inspect unit with door falling, found pads failed, replaced and tested properly
Near Killeen, TX 76549
Cliff
Job Details: 04/16/2020
REFRIGERATOR LG LMX25981ST Arrived on site to perform sealed system repair on the refrigerator. Found compressor not running due to failed start relay. Replace start relay from personal stock and also replaced light assembly for RC. Tested unit and found all is fully functional at this time and compressor is not needed. No leaks were found after services were performed.
Near Leander, TX 78641
Lou
Job Details: 04/16/2020
REFRIGERATOR WHIRLPOOL WRT311FZDB01 "arrived on site to inspect refrigerator temps. Upon further inspection, I tested temps in the FC=8 & RC=50 degrees. I find a large amount of frost built up around the FC cabinet at the opening and around the inner door. No signs of a gap in the door gasket, but did find where the door panel is separating in the upper left corner at the gasket. I removed the frost/ice from the FC section and advised customer of my findings. I am ordering the FC door in black and sealer for the gaps in between the chassis and cabinets around the doors.No water leaks observed during service, job completed.; ordrng 1 LW10599399 (dor-fip BLACK) and 1 WP482338 (adhesive)"
Near Canyon Lake, TX 78130
Noah D
Job Details: 04/16/2020
WASHER MAYTAG MHW8200FW0 "Arrived on site to inspect washer for not starting, upon inspection found the washer do3s start but console doesn’t register detergent drawer, replaced ACU and retested. No problems found. Job complete"
Near Dripping Springs, TX 78620
Brandon
Job Details: 04/16/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for customer complaint of unit not cooling properly, found evidence of unit defrosting in freezer and ice droplets, customer stated they packed the freezer full as can be, maybe the door didn’t close all the way. Unit tested good at time of service and temperatures were accurate."
Near Round Rock, TX 78664
David S
Job Details: 04/16/2020
DRYER MAYTAG MEDB755DW2 "Arrived on site for dryer not spinning or heating. Ran diagnostics and found fault code F4E4 L2 power failure. I tested the wall outlet and was getting 120v on L1 to Neutral, 11v L2 to neutral, 240v L2 to L1 (see season quick pic). Unit is not getting proper voltage. I advised customer have an electrician come out."
Near Killeen, TX 76542
Al
Job Details: 04/16/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived to inspect refrigerator odors.Found all components of unit work as designed.Went over basic cleaning and maintenance procedures with customer.All water lines were dry at the time of service.Job complete
Near Buda, TX 78610
Brandon
Job Details: 04/16/2020
WASHER LG WM2277HB Arrived on site for customer complaint of unit not draining and door not closing. Found hinge needs replacing and failed drain pump. Ordering hinge and drain pump. ; ordrng 1 4775ER2002A (HINGE)
Near Cedar Park, TX 78613
Tyler B.
Job Details: 04/16/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived to inspect to inspect unit with evap frozen, found bimetallic sensor was corroded and shorted, had to replaced fan to complete repair and seal bimetallic. Tested properly"
Near Copperas Cove, TX 76522
Al
Job Details: 04/16/2020
DRYER WHIRLPOOL WED4815EW1 Arrived to inspect dryer drying issues.Found the cutoff was defective.Removed and replaced it.Reassembled and unit tested as designed.Job complete No excessive lint buildup observed
Near Austin, TX 78753
Scott
Job Details: 04/16/2020
FREEZER LG LSXS26386S/00 "Arrived on site , replaced main control . Ran diagnostics all checks normal error code is gone . No water leaks detected at time of service . Job complete ."
Near Austin, TX 78734
Jacob
Job Details: 04/16/2020
WASHER SAMSUNG WA50F9A7DSW/A2 Arrived onsite for unit making a noise during normal wash. Tested unit. Unit test good. No leaks at this time.Job complete.
Near Salado, TX 76571
Cliff
Job Details: 04/16/2020
DRYER WHIRLPOOL WED4850HW0 Arrived on site to diagnose a dryer that is not heating. Tested unit and found wiring burnt at terminal block. Terminal block assembly will need to be replaced to complete repairs.; ordrng 1 279318 (terminal)
Near Bruceville, TX 76630
Jonathan
Job Details: 04/16/2020
REFRIGERATOR WHIRLPOOL WRT108FZDB05 Arrived onsite for refrigerator that is intermittently leaking. Inspected unit and work area. Customer advised the leak she called in about only happened once this past week before the first time it happened back when she bought it. Found no water residue or leakage anywhere. Checked drip pan and found it full. I asked the customer if they had left the door open or if they had any frost on the freezer. She said they had about a week ago when they had another child over for a few days. They said the frost evaporated but then they noticed water a few days later. I explained that the unit was probably defrosting the excess moisture and was overflowing due to the moisture being too much for the unit to handle. Unit is working as designed. Went over user care guide and call complete.
Near Lago Vista, TX 78645
Lou
Job Details: 04/16/2020
REFRIGERATOR LG LSXS26326S/00 "arrived on site to inspect refrigerator no cool. Upon further inspection, I checked the temps in both compartments and both were very warm 50+ degrees. I found all fans operating but the compressor was making a loud grinding noise. Customer advised that the noise gets louder. I advised the customer that the compressor is bad and the unit will need a sealed system repair. Am ordering the compressor, evaporator, main control, access tube, dryer CNOTE-2HR JOB, CNOTE-AUTHORIZATION, CNOTE-OFFICE TO SCHEDULE RETURN SERVICE. No water leaks observed during service.; ordrng 1 4J00977P (ACCESS TUBE) and 1 ADH73150210 (DRYER) and 1 ADL74760901 (EVAPORATOR ) and 1 CNOTE (2 HOUR JOB) and 1 CNOTE (OFFICE TO SCHEDULE RETURN SERVICE ) and 1 CNOTE (AUTHORIZATION ) and 1 CSP30020886 (CONTROL) and 1 TCA38151706 (COMPRESSOR)"
Near Austin, TX 78703
Luis
Job Details: 04/16/2020
REFRIGERATOR JENN-AIR JF36NXFXDE01 Arrived on site for ice build up in freezer. Found gasket not sealing to cabinet adjusted door and seal checked door operation good checked door seal good.
Near Elgin, TX 78621
Andy
Job Details: 04/16/2020
RANGE AMANA AGR5330BAB3 Arrived on site for range leaking gas. Upon arrival customer informed that is not the issue. Issue is that both front burners are not igniting properly. Found failed burner heads and caps. Ordering needed parts. No gas leaks present at time of service.
Near Austin, TX 78734
Jacob
Job Details: 04/16/2020
MICROWAVE WHIRLPOOL WMH76719CS1 Arrived onsite for unit not heating getting open door error code. Looked at unit. Top switch was not holding properly. Went to replace switch. Found that switch in box was broken. Could not replace switch. In the process. The control to the unit went out. Not allowing the unit to work
Near Austin, TX 78737
Leonardo
Job Details: 04/16/2020
MICROWAVE WHIRLPOOL KOCE500ESS08 Arrived on site to replace harness. Replaced harness test unit an dunit test good job complete.
Near New Braunfels, TX 78130
Robert
Job Details: 04/16/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Arrived on job for complaints of freezer iced. Found the freezer door bowed not sealing in center. Will order door. ; ordrng 1 W11301143 (DOOR)
Near Blanco, TX 78606
Brandon
Job Details: 04/16/2020
REFRIGERATOR MAYTAG MRT118FFFE04 "Arrived on site for customer complaint of noise issue, found knocking noise coming from refrigerant entering evaporator. Ordering noise dampening padding. ; ordrng 1 2215468 (insulation) and 1 CNOTE (OFFICE TO RESCHEDULE )"
Near Leander, TX 78641
Paul
Job Details: 04/16/2020
VENTHOOD UNKNOWN UVL6036JSS0 Arrived onsite for a vent hood with the lights flickering on low setting for a second opinion. I confirmed the previous techs findings with 124VAC to the LED’s on the high setting and 62VAC when on the low setting. I explained to the customer that this is what the unit will do when it is turned on low setting. I called tech line again about the issue and spoke with Mark giving him SR# 7727514270. Mark stated again that this is normal operation
Near Austin, TX 78727
Scott
Job Details: 04/16/2020
REFRIGERATOR WHIRLPOOL ET18GKXDN00 "Arrived on site for fresh food temps warmer then normal . Found evap covered in frost choking air flow . Found defrost timer not advancing to defrost . Replaced timer , checked and found heater working . No water leaks detected at time of service . Job complete ."
Near Blanco, TX 78606
Brandon
Job Details: 04/16/2020
DISHWASHER AMANA ADB1400AGS1 "Arrived on site for customer complaint of loud noise, found noise coming from valve, I replaced valve, unit tested good."
Near Austin, TX 78750
David
Job Details: 04/16/2020
DISHWASHER WHIRLPOOL MDB8859AWB2 "Arrived on site to install previously diagnosed parts to resolve a stopped dishwasher. Removed old control to install new, and found a melted part of the connector where it meets the control board. Wire itself looks good, but board seems to have shorted. Advised customer that wire does seem good, but we may need a wiring harness if the issue repeats.
Near Austin, TX 78732
Jacob
Job Details: 04/16/2020
WASHER BOSCH SHP865WF5N Arrived onsite for unit making noise. Tested unit. Found no water movement in unit. Cleaned out food stuck in filter for motor to spray water. Could not duplicate loud humming issue. Tested unit. Unit test good. No leaks at this time. Job complete.
Near Round Rock, TX 78681
Paul
Job Details: 04/16/2020
OVEN GE JGBP33SEM1SS "Arrived onsite for a oven that the entire outer glass fell off the door, customer has all the parts, and it’s not broken. I found the outer door glass panel had separated from the lower bracket and it fell off. The outer glass is not broken but it separated from the bracket that secures the door at the bottom to the inner door. The outer door needs to be replaced. Ordering WB57K10114 GLASS DOOR ASM. Office will need to RS the call because supplier shows 0 in stock.; ordrng 1 WB57K10114 (GLASS DOOR ASM)"
Near Killeen, TX 76543
Al
Job Details: 04/16/2020
DRYER ROPER RED4440VQ0 Arrived to inspect burning smell from dryer.Checked operation and found the customers 3 prong outlet seared and was damaged causing the loud pop and burning smell.Breaker was tripped half way.Customer will contact an electrician for repairs on outlet.Job complete
Near Leander, TX 78641
Lou
Job Details: 04/16/2020
WASHER MAYTAG MVWB835DW5 "arrived on site to inspect washer off balance. Upon further inspection, I placed the unit in diagnostics and calibrated the unit. I placed the unit in diagnostics showing no error codes and tested and the unit operated as designed. I contacted Techline and spoke to Bruce and advised of my issues and findings. He advised to test using 6 towels on rinse & spin and see if the towels get off balanced. Provided file #7727603938. Tested unit again and it operated as designed. Customer advised the unit was time jumping as well. The time jumping could be due to the unit not being able to sense the load to go into a spin cycle. I removed and replaced the main control and calibrated and retested. Unit is operating as designed. I referred the customer to their owners manual regarding clothing/items placement before starting a wash. No water leaks observed during service, job completed."
Near New Braunfels, TX 78130
Robert
Job Details: 04/16/2020
REFRIGERATOR KITCHENAID krfc302ess00 Arrived on job for complaints of temperature in refrigerator too cold. Found the control not accurately reading temperature from sensor. Replaced control. No leaks detected at time of service.
Near Copperas Cove, TX 76522
Al
Job Details: 04/16/2020
WASHER WHIRLPOOL WTW8500DC0 Arrived to inspect washer leaking.Ran diagnostics test mode and found an OFF BALANCED LOAD error stored.Customer apparently washed and off balanced load causing a loud sloshing noise which resulted with water being thrown from tub and leaking from underneath.I service tested the unit and checked up the unit and found no functional defects.Cleared codes and found all water lines were dry at the time of service.Job complete
Near New Braunfels, TX 78130
Robert
Job Details: 04/16/2020
RANGE KITCHENAID KDRS467VSS05 Arrived on job for complaints of rear center burner parking even after light. Found the flame too small and not being sensed by igniter causing it to attempt reignite. Adjusted igniter to better position.
Near Austin, TX 78751
Andy
Job Details: 04/16/2020
WASHER KENMORE 417.431422 Arrived on site for washer loose drum. Tested and inspected unit and found failed shocks. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Austin, TX 78745
Leonardo
Job Details: 04/16/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site to test unit for unit not draining correctly. Test unit and found drain motor working correctly and unit draining. Found water under filter as normal for gasket to stay moist.
Near Round Rock, TX 78665
Andy
Job Details: 04/16/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site for refrigerator issues. Tested and inspected unit and found failed FC evaporator motor with harness and wire broke at door harness for pantry control. Office to schedule return trip. Instructed customer to defrost unit and how to do so safely as to prevent water damage risk. No water leaks present at time of service.; ordrng 1 W11170612 (harns-wire) and 1 W11249952 (motor-evap)
Near Austin, TX 78703
Leonardo
Job Details: 04/16/2020
DISHWASHER KITCHENAID KDTE334GPS0 Arrived on site to test unit for no power. Test unit and found bad connection to control board. Secured connection test unit and unit test good job complete no leaks present at this time.
Near Cedar Park, TX 78613
Tyler B.
Job Details: 04/16/2020
DISHWASHER WHIRLPOOL WDTA50SAHZ "Arrived to inspect unit with broken upper rack, found adjusters broken, found unit needs revise kit for adjusters, ; ordrng 1 CNOTE (SOONER SERVICE IF POSSIBLE ) and 1 W10712395 (adjuster)"
Near Lago Vista, TX 78645
Lou
Job Details: 04/16/2020
RANGE GE PT7800DH8BB "arrived on site to inspect MW/oven combo oven not heating. Upon further inspection, I tested the unit on Bake at 350 degrees and found the unit would not heat properly. When I opened the door, I found the door latch not mounted properly and when the door closes the switch would move backwards showing the door not closing/engaging and allowing the unit to heat. Remounted the switch housing and tightened and retested and the unit is heating as designed. Average temp is 358 degrees. Job completed."
Near Austin, TX 78704
Luis
Job Details: 04/16/2020
REFRIGERATOR WHIRLPOOL KRFF507HPS01 "Arrived on site for fresh food not cooling. Ran diagnostics fan motor not running,removed cover found ice build up around fan only removed ice build up ran diagnostics fan powered on,reassembled unit checked air flow to fresh food"
Near Cedar Park, TX 78613
Paul
Job Details: 04/16/2020
FREEZER GE FUF17SVDRWW Arrived onsite for a freezer dripping water out of the bottom left side. I found the suction line dripping water from the insulation wrap and air leaking thru the cabinet where the lines go thru. I sealed the cabinet with permagum and dried out the insulator. I reconnected the insulation with zip ties. I checked the evaporator coil and it was clear. Since mr stated it’s only happening sometimes I explained there could possibly be a defrost issue and explained what to watch for if it happens again.
Near Austin, TX 78738
Jacob
Job Details: 04/16/2020
OVEN IKEA IBMS1455DS00 Arrived onsite to replace parts ordered by previous tech. Replaced parts. Tested unit. Unit test good. Customer now wants microwave door replacement. Ordered part. Office to reschedule with customer. ; ordrng 1 W10721486 (door/mw)
Near New Braunfels, TX 78132
Robert
Job Details: 04/16/2020
WASHER MAYTAG MHW5500FW1 Arrived on job for complaints of door lock and drain pump running. Found the trap in rear of washer clogged. After replacement test operation. No leaks detected at time of service.
Near New Braunfels, TX 78130
Noah D
Job Details: 04/16/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site to inspect dishwasher for no water entering unit, upon inspection found the water turned off to unit. Turned on water and retested. No problems found. Complete"
Near Cedar Park, TX 78613
Paul
Job Details: 04/16/2020
REFRIGERATOR KITCHENAID WRV986FDEM01 Arrived onsite for a refrigerator that is sweating between the RC doors and the deli drawers. I found the horizontal and vertical mullions cold. I found no voltage from the main control to the heaters. I ran service test 40 and 41. I found the heaters on in test 40 and in test 41 there was 121VAC to the heaters. I found the FC LED defective. The UI and FC LED need to be replacedOrdering UI & module.; ordrng 1 W11205083 (MODULE) and 1 W11387384 (CNTRL-ELEC)
Near Lago Vista, TX 78645
Lou
Job Details: 04/16/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "arrived on site to inspect refrigerator ice maker loud when filling with water. Upon further inspection, the ice maker began to harvest when I arrived and when the water dispensed, the valve was louder than normal. I removed and replaced the valve and retested and the unit is operating as designed and much quieter. No water leaks observed during service, job completed."
Near Leander, TX 78641
David
Job Details: 04/16/2020
WASHER WHIRLPOOL MVWX655DW0 "Arrived on site to diagnose washer that would only agitate and not spin. Performed diagnostics and found error codes for off balance load, and basket spin speed error. Ran unit and could hear shifter click, but feels like it wasn’t engaging. Customer approved estimate for new shifter and cam. Replaced and retested but issues were still persisting. Only other part remaining in that system was the hub on the top side. Attempted to remove washplate to verify damaged hub which is now likely cause. Washplate was rusted and fused to the gearcase shaft and will not come out.