Near Temple, TX 76504
Cliff
Job Details: 05/15/2020
DISHWASHER WHIRLPOOL WDF130PAHB1 Arrived on site to diagnose a dishwasher that is leaking. Tested unit and found drain pump not fully mounted. Reset pump to proper position and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.
Near Leander, TX 78641
Lou
Job Details: 05/15/2020
REFRIGERATOR KITCHENAID KRFF707ESS01 "Arrived on site to inspect refrigerator temps and ice built up in RC section. Upon further inspection, the customer had the unit unplugged and defrosting. Customer provided a picture of the ice built up on the RC evaporator and cover. I disassembled the RC shelving and removed and replaced the evap motor harness. While the unit continued to defrost, I removed and replaced the HV control and found a gap in the drain tube at the back of the unit. Using silicone provided by manufacturer, I sealed the gap. I removed the remaining ice from the RC evaporator and tested the unit. Unit is operating as designed and beginning to cool. No water leaks observed during service, job completed."
Near Georgetown, TX 78626
Paul
Job Details: 05/15/2020
REFRIGERATOR KITCHENAID KFIV29PCMS03 Arrived onsite for a refrigerator to replace previous diagnosed parts for the RC evaporator freezing up. I went to replace the harness and after removing the upper cover and air tower I found the top clips on the evaporator cover missing. I went to the shop and picked one up. I replaced the thermistor harness attaching it with foil tape and a zip tie. I replaced the evaporator cover and pan cover. I didn’t replace the gasket because it’s foamed in and only the lower flap was torn. I advised the customer to cut the flap off if it bothered them because it wasn’t affecting the sealing of the door. I removed the drain tube and cleared it and sealed it back in place.
Near Dripping Springs, TX 78620
Robert
Job Details: 05/15/2020
WASHER WHIRLPOOL WTW4855HW1 Arrived on job for complaints of draining constantly. Removed hose from control but washer still draining. Ordered control. ; ordrng 1 W11256099 (CONTROL )
Near Liberty Hill, TX 78642
Keith D.
Job Details: 05/15/2020
RANGE WHIRLPOOL W5CE3024XB Arrived onsite and tested operation found FR burner overheating. Tested BR burner it tested good and was working properly. Found the switch had failed to FR unit will need new switch to repair. ; ordrng 1 WPW10244639 (switch-inf)
Near Georgetown, TX 78626
Wesley
Job Details: 05/15/2020
REFRIGERATOR WHIRLPOOL WRS325SDHB01 Arrived onsite and found ice container damaged and causing issues. Replaced container and advised customer on repair. All checks good.
Near Salado, TX 76571
Cliff
Job Details: 05/15/2020
COOKTOP JENN-AIR JIC4536XS00 Arrived on site to diagnose a cooktop with a broken glass assembly. Tested unit and found impact on front edge of cooktop where crack is emanating from.
Near Georgetown, TX 78633
Paul
Job Details: 05/15/2020
REFRIGERATOR WHIRLPOOL WRS970CIDM00 Arrived onsite for a refrigerator not dispensing water. I found the outlet tube from the reservoir frozen not allowing the unit to dispense. I defrosted the tube and tested the dispenser. The unit is working as designed. I went over recommended factory temperature settings with the customer. Call complete.
Near Georgetown, TX 78626
Tyler B.
Job Details: 05/15/2020
REFRIGERATOR HOTPOINT HTH17CBT2RWW Arrived to install previously ordered fan. Replaced fan and was now operating.
Near San Marcos, TX 78666
Noah D
Job Details: 05/15/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM00 "Arrived on site to inspect fridge for not cooling freezer, upon inspection found the bottom evaporator not freezing up except for a ball of evap
Near Austin, TX 78759
Scott
Job Details: 05/15/2020
OVEN WHIRLPOOL KEMS308SSS05 "Arrived on site for unit not heating correctly. Found bake element burned up . Replaced element ,ran preheat all checked normal . . Job complete ."
Near Wimberley, TX 78676
Robert
Job Details: 05/15/2020
REFRIGERATOR WHIRLPOOL WRF555SDHW01 Arrived on job for complaints of not dispensing ice. Found drawer frozen shut. Will need to thaw the ice box. Customer will unplug day before to allow thaw. ;
Near Georgetown, TX 78633
Paul
Job Details: 05/15/2020
REFRIGERATOR WHIRLPOOL KFIS29BBMS02 Arrived onsite for a refrigerator with ice melting and clumping in the ice bin. Ms stated the unit worked good since the previous visit and one day it wasn’t making ice. The next morning the bin was full but she noticed at the top of the bin the ice was sweating badly and melting more than normal. I found the ice box fan noisy and dragging some. I replaced the fan and tested the unit. All functions are working as designed. The FC temp was at 0 degrees. Call complete.
Near Austin, TX 78734
David
Job Details: 05/15/2020
REFRIGERATOR KITCHENAID KBSD608EBS01 "Arrived on site to diagnose refrigerator freezing items in the back of the unit. Performed diagnostic and checked RC. Found that unit had a lot of items obstructing the airflow channels behind the back shelves, and it was causing air to stay stationary. Customer was also keeping easy to freeze items in front of the diffuser door, and this will also cause freezing. Advised customer to create an airflow path to let air circulate and it should resolve freezing. Temps in both compartments were good. All is working as designed at his time. Call complete."
Near Austin, TX 78739
Leonardo
Job Details: 05/15/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site to test unit for console not working correctly. Found bad console ordering new console W11293216 office to reschedule could not get a good look at model number. ; ordrng 1 W11293216 (CONSOLE )
Near Austin, TX 78757
Scott
Job Details: 05/15/2020
REFRIGERATOR WHIRLPOOL KBFS25ECMS00 "Arrived on site for above normal temps . Found dye in condenser tray. Will need sealed system repair. Ordering compressor ,evap, service port,Uv drier , 3 hrs . Parts are covered , labor 568.30 w/tax . Collected 119.06 w/ tax cc .Customer reaching out to whirlpool. Please call to set return .; ordrng 1 3HRS and 1 SERVICEPORT and 1 UVDRYER and 1 W10507884 (compressor) and 1 WPW10317014 (evaporator)"
Near Georgetown, TX 78633
James
Job Details: 05/15/2020
REFRIGERATOR KITCHENAID KRMF706EBS01 Arrived on site and tested operation. Found freezer temp at 1 degree and set to 0. Found fresh food at 37 and set to 37. Found unit will sound door open alarm with all doors shut and not register doors closed even when manually holding switches closed. Unit will need new ui and main control to repair due to communication error.; ordrng 1 W11330971 (UI)
Near Austin, TX 78751
Luis
Job Details: 05/15/2020
REFRIGERATOR WHIRLPOOL URB551WNGZ0 "Arrived on site for noise complaint. Powered unit on removed evaporator fan housing fans operating correctly reinstalled cover,compressor powered on no odd noise from compressor.adjutsed housing to fan"
Near Round Rock, TX 78681
Paul
Job Details: 05/15/2020
REFRIGERATOR WHIRLPOOL KBFC42FTS07 Arrived onsite for a refrigerator to replace the FC door that Whirlpool shipped to the customer. Upon inspecting the unit I found the rails dragging and sticking badly. The rails need to be replaced with the new door.; ordrng 1 W10744961 (SLIDE) and 1 W10744962 (SLIDE)
Near Liberty Hill, TX 78642
Keith D.
Job Details: 05/15/2020
OVEN KITCHENAID KOSE500ESS04 Arrived onsite and found unit dead checked thermal fuse found that it had failed installed new thermal fuse and tested operation. Found unit working properly as designed job complete.
Near Austin, TX 78748
Leonardo
Job Details: 05/15/2020
RANGE WHIRLPOOL WFG525S0HS1 "Arrived on site to test unit for left front burner not igniting. Found bad ignitor, replaced burner head test unit and unit test good job complete."
Near Austin, TX 78725
Eman J.
Job Details: 05/15/2020
DISHWASHER KITCHENAID KDTE234GPS0 "Arrived onsite for dishwasher not powering on. Tested the system found power connection undone. Fix power issue, tested system everything works as designed. No water leaks at time of service. Job complete."
Near , TX 78738
Jacob
Job Details: 05/15/2020
RANGE WHIRLPOOL WFG515S0ES1 Arrived onsite for unit front burners not lighting consistently. Tested unit. Found that burners take some time to turn on. Ordered parts. Rescheduled with customer ; ordrng 1 WPW10183375 (cap-burner) and 2 WPW10515455 (burnr-head)s
Near Austin, TX 78733
Kevin
Job Details: 05/15/2020
DRYER WHIRLPOOL WED5620HW1 "Arrived on site and inspected dryer and found it is rattling during operation, disassembled dryer and found contact point under motor mounts described in-service pointer W11378591A. Added sound pad under motor mount and noise has stopped. Job complete"
Near Austin, TX 78745
Leonardo
Job Details: 05/15/2020
COOKTOP BOSCH NGM8655UC/01 Arrived on site to test unit gas leak. Test all valves and gas connections and could not find a leak at this time. Advised customer to get Plummer to check gas turn off. Job complete.
Near Woodway, TX 76712
Jonathan
Job Details: 05/15/2020
WASHER MAYTAG MVWB835DW4 "Random site for washer that is showing an LF code. Inspected unit and work area. Placing it in service diagnostics and found an F8 E1 (low/no fill), F3 E2 (inlet water temperature fault), and F7 E0 (loss of power) error codes. Tested unit in Emmanuel fill and found the cold water valve buzzing but not drawing and water. Replaced inlet water valve and tested unit. Unit working as designed. Call complete."
Near Spicewood, TX 78669
Brandon
Job Details: 05/15/2020
OVEN KITCHENAID KODE500ESS04 "Arrived on site for customer complaint of error code when using upper oven, found failed oven sensor, I replaced sensor, unit tested good."
Near New Braunfels, TX 78130
James
Job Details: 05/15/2020
DRYER WHIRLPOOL WED5000DW2 Arrived on site and tested operation. Found loud ticking sound while unit running. Found tensioner pulley causing noise. Installed new from service kit and tested. Unit tests good. Job complete
Near Georgetown, TX 78633
Tyler B.
Job Details: 05/15/2020
REFRIGERATOR WHIRLPOOL ED25DQXDW02 Arrived to inspect unit not turning off. Found black wire on timer not installed. Corrected and tested properly
Near Austin, TX 78723
Eman J.
Job Details: 05/15/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived onsite for dishwasher. Found that dishwasher track is faulty ordering, adjuster W10712395, track WP3385089, dish-rack adjuster WPW10195839, positioner WPW10195840. ; ordrng 1 W10712395 (adjuster) and 1 WP3385089 (track) and 1 WPW10195839 (dishrack adjuster) and 1 WPW10195840 (positioner)"
Near Cedar Park, TX 78613
Lou
Job Details: 05/15/2020
REFRIGERATOR KITCHENAID KRMF706EBS01 "Arrived on site to inspect refrigerator lights not working. Upon further inspection, I found the RC & FC lights not working. I removed and raced the LED control and tested and the lights came on. Also, I found the deli control wasn’t lit up. I removed the control and found a small amount of water inside the deli door cavity. When I removed the control to clean up the water, the interior lights began to flicker. Customer advised that the unit is not making ice. I tested the ice maker in diagnostics test #56-no errors. Tested in test #57 and the ice maker operated as designed, but there was no ice in the bin. I found a large amount of ice built up on the FC evap cover. I was unable to get good temp readings due to the unit doors being opened too long. I am ordering the HV control, UI, FC evap motor/harness & deli control and scheduled return No water leaks observed during service. I had the customer sign a waiver of damages from defrosting the refrig
Near Belton, TX 76513
Cliff
Job Details: 05/15/2020
DISHWASHER KITCHENAID KDPE234GPS0 Arrived on site to diagnose a dishwasher that is not cycling. Tested unit and found failed pump and motor assembly. Replaced pump and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.
Near Austin, TX 78745
Kevin
Job Details: 05/15/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived on site and inspected dishwasher and found water to dishwasher is not turned on at source. After correcting ran a diagnostic cycle and it is operating properly. No water leaks detected at time of service, job complete"
Near Killeen, TX 76542
Al
Job Details: 05/15/2020
DRYER MAYTAG MEDE500VP0 Arrived to inspect front load dryer not heating. Confirmed the complaint and removed and replaced the defective element. Reassembled and unit tested as designed.Job complete
Near Florence, TX 76527
James
Job Details: 05/15/2020
MICROWAVE GE JVM3160DF4WW Arrived on site and found handle has broken off of door. No signs of misuse. Installed new door and tested. Job complete
Near Austin, TX 78703
Eman J.
Job Details: 05/15/2020
REFRIGERATOR WHIRLPOOL KBFS20EVMS13 "Arrived onsite to replace previous diagnosed parts. Replaced parts, tested system everything works as designed. Job complete. Ordering lid pantry WP67005930; ordrng 1 WP67005930 (lid-pantry)"
Near Austin, TX 78754
Eman J.
Job Details: 05/15/2020
WASHER MAYTAG MHW6630HC0 Arrived onsite for washer not completing wash cycle. I tested the system it went through the full cycle with no error codes. Everything works as designed. No water leaks at time of service. Job complete.
Near Pflugerville, TX 78660
Andy
Job Details: 05/15/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived on site for oven panel not working. Tested and inspected unit and found failed UI panel. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Near Liberty Hill, TX 78642
Tyler B.
Job Details: 05/14/2020
WASHER WHIRLPOOL WFW94HEXL0 "Arrived to inspect unit shutting down during cycles, found unit drain pump would heat up and shut down. Replaced pump and tested properly
Near Austin, TX 78748
Kevin
Job Details: 05/14/2020
RANGE WHIRLPOOL WFE975H0HZ1 "Arrived on site and inspected range and found door is not closing properly, reset hinges and it operating properly. Also leveled range, job complete"
Near Spring Branch, TX 78070
Noah D
Job Details: 05/14/2020
VENTHOOD GE JV348L2SS "Arrived on site to inspect upper venthood for not venting, tested with paper and hand above microwave as well with no issues. Uncovered and watched fan with no extra movement or problems. Complete"
Near Austin, TX 78733
Kevin
Job Details: 05/14/2020
DISHWASHER GE GLD5800L15BB "Arrived on site and inspected dishwasher and found it is 29 years old, tub is bowed outward, door no longer closes Hinges are rusted to the point where they are no longer engaging The structure of the dishwasher is not secure, not water tight,
Near Blanco, TX 78606
Richard
Job Details: 05/14/2020
WASHER WHIRLPOOL WTW5005KW0 Arrived onsite for the washer not going through cycles. Ran diagnostics and found no error codes. Tested all the functions of the washer and all tested good. Could not duplicate the issue the customer is experiencing. Found no issues at this time. Washer is working to manufacture specs. Complete
Near Austin, TX 78745
Robert
Job Details: 05/14/2020
RANGE WHIRLPOOL WFE320M0JS0 Arrived on job to replace panel. After replacement test operation all functions working.
Near Austin, TX 78749
Leonardo
Job Details: 05/14/2020
RANGE WHIRLPOOL WFE505W0HS1 "Arrived on site to test unit for door not closing. Found broken hinge,replaced hinge test unit and unit test good job complete."
Near Lago Vista, TX 78645
Lou
Job Details: 05/14/2020
FREEZER WHIRLPOOL WZF34X20DW01 "Arrived on site to inspect freezer not cooling. Upon further inspection, I found the unit unplugged. I plugged the unit in and when the compressor came on it was making a gurgling noise. I checked amp draw to,the compressor and it read 1.52amps. I checked the evaporator after approximately 10 mins of operation and it was dry/no frost pattern. I am ordering the sealed system consisting of the compressor, dryer, access valve and evaporator. Also a CNOTE-2 HOUR JOB AND CNOTE-OFFICE TO SCHEDULE RETURN SERVICE. Unit was left unplugged.; ordrng 1 CNOTE (2 HOUR JOB) and 1 CNOTE (OFFICE TO SCHEDULE RETURN SERVICE ) and 1 TJ90SF8404 (ACCESS VALVE ) and 1 W10750851 (compressor) and 1 W10858281 (evaporator) and 1 WPW10143759 (dryer)"
Near San Marcos, TX 78666
Noah D
Job Details: 05/14/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ03 "Arrived on site to inspect fridge for leaking issues, upon inspection found residue and leaks in dispenser area, replaced water valve and retested for leaks, no problems found. Complete"
Near Georgetown, TX 78628
Chase
Job Details: 05/14/2020
REFRIGERATOR n/a "Arrived on site. Uninstalled built in refrigerator, disconnected water supply and left on floor skid. Customer will call office when ready to reinstall unit.
Near Horseshoe Bay, TX 78657
James
Job Details: 05/14/2020
COOKTOP WHIRLPOOL KECC607BBL02 Arrived on site and found right rear corner of top broken. Also found counter top cracked at same spot of cooktop. Showed damage to project manager before repairing. Took photos of damage to top and countertop. Installed new cooktop and tested. Unit tests good. Job complete
Near Pflugerville, TX 78660
Eman J.
Job Details: 05/14/2020
WASHER WHIRLPOOL WFW560CHW0 "Arrived onsite for washer not working. Tested system, everything works as designed. Job complete."
Near Austin, TX 78734
Brandon
Job Details: 05/14/2020
DISHWASHER WHIRLPOOL KDTE504DSS0 "Arrived on site for customer complaint of UI panel not working, found failed panel, I replaced panel, unit tested good.
Near Copperas Cove, TX 76522
Al
Job Details: 05/14/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived for the 3rd time to inspect leaking at the dispenser.Added both the pressure valve and tube.Unit wouldn’t dispense, so I called Whirlpool Tech line and spoke with BUTCH.Advised him of my findings and parts installed.System was down, so no notes were added from Techline.
Near Killeen, TX 76543
Al
Job Details: 05/14/2020
WASHER FRIGIDAIRE LTF7000EG0 Arrived to inspect front load Frigidaire washer not starting.Confirmed the complaint and removed and replaced door latch.Reassembled and unit tested as designed.All water lines were dry at the end of service.Job complete
Near Hutto, TX 78634
David S
Job Details: 05/14/2020
MICROWAVE WHIRLPOOL WMH31017HS3 "Arrived on site for microwave not heating. I inspected unit and work area. I found the fuse was broken. I replaced the fuse, cap, diode, and magnetron. I plugged the unit back in and the fuse blew again. I checked the wiring and found one of the interlock wired wrong, I corrected the wiring. I powered the unit and and could hear it chatter when trying to heat. I replaced both interlocks and and the control board..; ordrng 1 W11252186 (interlock) and 1 W11252187 (interlock)"
Near Temple, TX 76502
Jonathan
Job Details: 05/14/2020
REFRIGERATOR WHIRLPOOL GX5FHTXVY07 Arrived onsite for refrigerator that was leaking out of the bottom and was making hollow ice. Inspected unit and work area. Customer advised he only real problem was the leaking issue. Removed freezer evaporator and found drain hole plugged up with ice. Steamed out ice obstruction and removed ice buildup. Unit is draining and working as designed. Call complete.
Near Lago Vista, TX 78645
Lou
Job Details: 05/14/2020
REFRIGERATOR KITCHENAID KRFC604FSS01 "Arrived on site to install previously diagnosed and ordered parts. Due to the FC rails, ice maker fan blower and UI failure I am replacing all parts. However, when I disassembled the FC door/drawers, I found a large crack in the liner starting at the evaporator drain and traveling to the opening of the FC section/door area. I contacted the office (MS) and advised of my findings.
Near Austin, TX 78732
David
Job Details: 05/14/2020
MICROWAVE WHIRLPOOL WMC50522HB0 "Arrived on site to diagnose microwave that is not heating and had make some mist / smoke. On arrival found unit had no power to it. If you tap on the unit or slam the door hard enough you can see power flicker. Unit will not even stay on long enough to perform a test cycle. Unit is also NON SERVICEABLE. If we could perform a repair unit would need a control board and wiring harness to restore power to the other systems. Since unit is non serviceable from the Mfr, it needs to be replaced. No action we can take as diagnostic only was requested. Call complete."
Near Austin, TX 78702
Luis
Job Details: 05/14/2020
REFRIGERATOR KITCHENAID KRFC300ESS00 "Arrived on site for water leaking into ice bin. Diagnosed crack in icemaker housing causing water to leak from housing,replaced icemaker,ran icemaker through a cycle water filled icemaker with no leaks"
Near Round Rock, TX 78665
David S
Job Details: 05/14/2020
DISHWASHER KITCHENAID KDTM354DSS4 "Arrived on site to install previous diagnosed parts. I gained access to the pump and motor assembly, removed the failed component and replaced new. I ran a test cycle and the unit operated as designed. No water leaks detected."
Near Austin, TX 78752
Leonardo
Job Details: 05/14/2020
RANGE WHIRLPOOL WFE505W0JS0 Arrived on site to test unit for damaged cooktop and vent and panel. Replaced cooktop and vent will order new panel W11175518 office to reschedule ; ordrng 1 W11175518 (PANEL )
Near Leander, TX 78641
Tyler B.
Job Details: 05/14/2020
DISHWASHER KITCHENAID KDTE104ESS2 Arrived to inspect unit not washing and broken adjusters . Found unit not pump and would need pump and adjuster kit. and 1 WPW10546503 (adjuster) and 1 WPW10605057 (pump and motor assy)
Near Dripping Springs, TX 78620
Brandon
Job Details: 05/14/2020
WASHER MAYTAG MHW5630HW0 "Arrived on site for customer complaint of unit leaking, found leak coming from dispenser, I replaced dispenser tested good."
Near Round Rock, TX 78681
Chase
Job Details: 05/14/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site to check refrigerator for not calling properly after last repair. Found fresh food evaporator fan not running. Also found fresh food evaporator completely frosted up due to fan operation. Defrosted evaporator and refit all harness connections to evaporator fan. Fan is operational and evaporator is clear allowing good airflow. Replaced user interface and made sure all shelves were level. Door is not scratched but just had a water mark underneath the dispenser. All checks good with the refrigerator job complete
Near Burnet, TX 78611
Keith D.
Job Details: 05/14/2020
REFRIGERATOR KITCHENAID WRV986FDEM01 Arrived on site and installed previous diagnosed part tested operation found unit working properly at time of service. Job complete
Near Lago Vista, TX 78645
Lou
Job Details: 05/14/2020
WASHER MAYTAG MAV208DAWW "Arrived on site to inspect washer not spinning out clothes. Upon further inspection, I tested the unit in spin mode and it failed. I attempted on several different cycles to get the unit to function and it failed. I am ordering the transmission assembly, all brakes components, CNOTE-2 MAN JOB, CNOTE-2 HOUR JOB & CNOTE-AUTHORIZATION. Office to schedule return service. No water leaks observed during service.; ordrng 1 35-6918 (stator,brake) and 1 35-6615 (ht trans s) and 1 WP35-2017 (retainer-) and 1 21002010 (brake rotor) and 1 WP21001910 (spring- br) and 1 WP21002026 (snubber)"
Near Marble Falls, TX 78654
James
Job Details: 05/14/2020
REFRIGERATOR GE ED2NHGXNQ00 Arrived on site and installed new ice door kit. Verified operation and found unit working properly. Job complete
Near Georgetown, TX 78628
Tyler B.
Job Details: 05/14/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived to inspect unit with no display. found console dead. Replaced and tested properly
Near Austin, TX 78727
David S
Job Details: 05/14/2020
WASHER AMANA NTW4516FW3 "Arrived on site for washer not draining. I inspected the unit and work area. I found the drain line was full of derby and allowing the unit to drain. I removed the drain pump and hoses, I cleaned all hoses and drain pump out. I ran the unit through a test cycle, the unit operated as designed. I found the wall drain was clogged and over flowing. It’s in a garage. I cleaned up the water the best I could, and explained to the customer they will have to have a plumber come out to clear he all drain. Unit operated as designed,m no water leaks detected."
Near Lago Vista, TX 78645
Lou
Job Details: 05/14/2020
COOKTOP JENNAIR JIC4430XS00 "Arrived on site to inspect cooktop error codes. Upon further inspection, I found the unit showing F40. Attempted to test and due to the error code, it would not operate. I found service pointer W10556232A, and due to the error code, the pointer directs to replace the module. I had the customer sign a waiver of damages when removing glass cooktop. I removed and replaced the module and programmed the unit to #24 as stated in service matters tech sheet. Tested the unit and it operated as designed. Job completed."
Near Austin, TX 78750
Wesley
Job Details: 05/14/2020
MICROWAVE KITCHENAID KMLS311HSS6 "Arrived onsite and replaced lamps with correct parts with no change. Ordering control board to repair lighting issue. Office to reschedule. ; ordrng 1 W11129649 (PCBOARD), states that autho needed"
Near Pflugerville, TX 78660
David S
Job Details: 05/14/2020
WASHER MAYTAG MHW5500FW1 Arrive on site for washer not draining. I inspected the unit and work area. I found the unit showing fault code F9E1 long drain. I have the unit manually drain. I could hear the pump running and some water draining. I disassembled the unit and found the drain pump filter clogged. I removed the debris and cleared the hoses. I reassembled the unit and ran a test cycle. Unit operated as designed no water leaks detected. Job complete.
Near New Braunfels, TX 78132
Noah D
Job Details: 05/14/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Arrived on site to install cabinet seal due to damage while installing, replaced cabinet seal and installed dishwasher with proper screw holes and alignment. Complete"
Near Austin, TX 78732
David
Job Details: 05/14/2020
VENTHOOD WHIRLPOOL KXD4636YSS0 "Arrived on site to diagnose downdraft stuck in the down position. Performed diagnostics on unit. Customer had removed the grease filters, making their micro switches open and unit stuck down. Was able to actuate switches to raise unit up, but as soon as I did unit would hit the top position, and slowly sink back down into the housing. This is a sign of failed torsion springs which can no longer hold the unit up
Near Leander, TX 78641
Wesley
Job Details: 05/14/2020
REFRIGERATOR WHIRLPOOL KRFC704FBS01 Arrived onsite and found unit fill spout heater wire snapped. Ordering door to repair heater to correct ice production. Advised customer on wait time. Office to reschedule. ; ordrng 1 W11254958 (LEFT DOOR. )
Near Belton, TX 76513
Jonathan
Job Details: 05/14/2020
REFRIGERATOR WHIRLPOOL GI6SARXXF06 Arrived on site for refrigerator that still not making ice. Inspected unit and work area. Tested unit thermistors and all checked good. Removed icemaker cover and try to jumper unit. Unit would not jump. Tested voltage at the icemaker and found proper voltage. Replaced icemaker and ice maker harness and tested unit. Unit jumped and filled with water. Told the customer to give the unit 24 hours to start making ice. Call complete.
Near Austin, TX 78734
Luis
Job Details: 05/14/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM00 "Arrived on site for cooling issue in fresh food. Removed evaporator cover,found drip pan warped,ran diagnostics fan not powering on,faulty thermistor. Replaced fan motor,drip pan and thermistor. Per service pointer W11092686E secured thermistor to correct location on suction line using foil tape and zip tie,secured evaporator to liner using clamps and a zip tie,secured back cover with 4 screws. Ran diagnostics checked air flow good,changed defrost setting to basic., used 1 W10836964 (DRIP PAN) from stock"
Near Austin, TX 78739
Luis
Job Details: 05/14/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ01 "Arrived on site for no ice. Ran diagnostics,all test passed no errors on icemaker ran fill test no water entering icemaker, removed housing ohmed heater good,good voltage to heater, defrosted fill tube,ran diagnostics icemaker filled with water."
Near Austin, TX 78749
Leonardo
Job Details: 05/14/2020
OVEN WHIRLPOOL WFE505W0HS1 Arrived on site to test unit for oven not working. Test unit and found bad control board. Replaced control board test unit and unit heating to 350 job complete.
Near Johnson City, TX 78636
Richard
Job Details: 05/14/2020
WASHER WHIRLPOOL WFW6620HW0 Arrived onsite for the washer leaking water out of the drawer. Upon inspection found that there is water residue on the drawer and on the side of washer. Replaced drawer and tilted back washer and washer tested fine and no leaks. Complete
Near Austin, TX 78738
Luis
Job Details: 05/14/2020
FREEZER UNKNOWN GAFZ30FDGB01 "Arrived on site for no cool. Fans running,removed compressor cover,found compressor extremely hot to the touch,removed starter,installed a new start powered unit on compressor not powering on diagnosed a defective compressor. Ordered compressor and filter drier. ; ordrng 1 W10913906 (ACCESS VAVLE) and 1 WPW10143759 (DRIER UV) and 1 WPW10750849 (COMPRESSOR)"
Near Georgetown, TX 78628
Cliff
Job Details: 05/14/2020
TRASH COMPACTOR KITCHENAID KUCS03FTSS0 Arrived on site to diagnose a trash compactor that is not cycling properly. Found motor gearing stripped out and slipping. Replaced motor gearing and tested unit. Found all is functioning properly at this time.
Near Leander, TX 78641
Wesley
Job Details: 05/14/2020
REFRIGERATOR WHIRLPOOL WRF535SWHV02 Arrived onsite and found icemaker unable to cycle. Replaced icemaker and tested. All checks good
Near Dripping Springs, TX 78620
Brandon
Job Details: 05/14/2020
WASHER MAYTAG MHW5630HW0 "Arrived on site for customer complaint of unit leaking a little water out of front center door. Found door not making good enough contact with bellow, ordering door hinges, inner door, and door bellow. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W10208415 (hinge) and 1 W10208415 (hinge) and 1 W10299097 (HINGE) and 1 W10312805 (bracket) and 1 W10897390 (BELLOW) and 1 W11178958 (INNER DOOR)"
Near Pflugerville, TX 78660
Andy
Job Details: 05/14/2020
MICROWAVE WHIRLPOOL WMH32519HZ4 Arrived on site to install previously diagnosed interlocks. Removed failed parts and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Near Austin, TX 78739
Kevin
Job Details: 05/14/2020
RANGE WHIRLPOOL WCG97US6HS00 "Arrived on site and found left rear igniter switch does not stop igniting, replaced both left valves and switch harness again end it is working correctly, job complete"
Near Leander, TX 78641
Wesley
Job Details: 05/14/2020
OVEN KITCHENAID KODE500ESS02 Arrived onsite and found harness coming disconnected to console. Repaired by inserting properly. Now unit is operating as designed. No parts needed.
Near Austin, TX 78754
Eman J.
Job Details: 05/14/2020
REFRIGERATOR MAYTAG MFI2570FEZ07 "Arrived on site for refrigerator freezer light not coming on. Tested system found freezer light faulty. Replaced light, tested system. Everything works as designed. Job complete"
Near Harker Heights, TX 76548
Al
Job Details: 05/14/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived to inspect valve chattering.Confirmed the complaint and reseated the water line at the valve.Also adjusted the pressure at the wall.Unit now operates as designed.All water lines were dry at the time of service.Job complete
Near Austin, TX 78730
David
Job Details: 05/14/2020
DISHWASHER KITCHENAID KUDS01FLSS6 "Arrived on site to diagnose dishwasher with door that lost tension. Performed diagnostic and found the right side link retainer was broken and right side rope had snapped. Customer approved. Replaced both links and retested. Door is now working as designed.
Near Johnson City, TX 78636
Richard
Job Details: 05/14/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived onsite for the refrigerator ice maker not working. Upon inspection found that the ice maker was not in the home position it was broken. Replaced ice maker and tested fine no leaks detected complete.
Near Elgin, TX 78621
Scott
Job Details: 05/14/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Arrived on site for fresh food not cooling . Replaced diffuser due to frost build up in door . Also found return vent completely bye insulation covered in fresh food . Cleaned out insulation. Air flow is now proper . No water leaks detected at time of service. Job complete .
Near Killeen, TX 76542
Al
Job Details: 05/14/2020
DISHWASHER WHIRLPOOL DU915PWPS2 Arrived to inspect dishwasher making unusual noises.Confirmed the complaint and found a large piece of the utensil basket near the pump and motor.Unit operates as designed.All water lines were dry at the end of service.Unit is aged and louder than it was years ago.Job complete
Near Austin, TX 78758
Eman J.
Job Details: 05/14/2020
WASHER MAYTAG MHW3505FW0 Arrived onsite for washer leaking water. Tested system found no water leak. Job complete.
Near Austin, TX 78704
Jacob
Job Details: 05/14/2020
WASHER WHIRLPOOL WFW3090JW0 Arrived onsite for unit being stuck in den mode. Tested unit. Could not get out of setting. Replaced timer control to unit. Tested unit. Unit test good. No leaks at this time. Job complete
Near Kingsland, TX 78639
Keith D.
Job Details: 05/14/2020
WASHER WHIRLPOOL WTW5000DW1 Arrived onsite and checked for error codes found f5e2 and f0e5 cleared codes and ran diagnostics and found unit suspended had failed causing the loud noise. And throwing a off balance error code. Unit will need new suspension in order to repair. Also found wash plate not flush but was unable to remove due to it being seized up. Ordering suspension and wash plate. Upon further inspection also found that the gearcase failed has oil under unit. ; ordrng 1 W10752283 (WASH PLATE) and 1 W11130362 (suspension)
Near Austin, TX 78703
Jacob
Job Details: 05/14/2020
WASHER WHIRLPOOL WFW5620HW0 Arrived onsite for unit not spinning. Put unit in test mode. Got one error code for unit being out of balance load. Erased code. Tested unit in drain and spin 2 times. Unit test good. No error codes have come back. No leaks at this time. Job complete
Near Blanco, TX 78606
Richard
Job Details: 05/14/2020
REFRIGERATOR KITCHENAID KSF26C4XYY03 Arrived onsite for the refrigerator ice maker not working. Ran diagnostics and found that there is no water going into the ice maker. Replaced valve and tested. Issue was not resolved will need to replaced control boards do to the fact that the valve is not coming on when calling for water. Ordering parts office to reschedule.; ordrng 1 W10418407 (cntrl-elec) and 1 W10446514 (electronic control)
Near Copperas Cove, TX 76522
Al
Job Details: 05/14/2020
REFRIGERATOR GE DSHS6VGBBCSS Arrived to inspect ice bucket issues.Confirmed the bucket assembly was defective.Called office and spoke with MS. Confirmed the Bucket and auger assembly was approved to install.Removed and replaced the bucket and unit began operating as designed.Job complete
Near Leander, TX 78641
Lou
Job Details: 05/14/2020
DISHWASHER KITCHENAID KDTM354DSS4 "Arrived on site to install previously diagnosed and ordered parts. Due to the sump/motor assembly leaking, the console lights not functioning and the lower rack wheels falling off, I removed and replaced all mentioned parts and tested. Unit is operating as designed. No water leaks observed during service, job completed."
Near Dripping Springs, TX 78620
Brandon
Job Details: 05/14/2020
OVEN WHIRLPOOL WOS51EC0AS04 "Arrived on site for customer complaint of unit having electric smell, found failed control panel, also bring main control. ; ordrng 1 W10864141 (panl-cntrl)"