Service History 388 - Appliance Express

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE104DSS0

Near Austin, TX 78734

Kevin

Job Details: 04/26/2023

"Arrived on site and inspected dishwasher and found wash motor is leaking. After repair confirmed operation by running a diagnostic cycle, job complete

We serviced a

KITCHENAID COOKTOP

Model KCGC506JSS00

Near Briarcliff, TX 78669

Kevin

Job Details: 04/26/2023

"Arrived on site and replaced orifice holders, and conversion kit diagnosed on previous visit

We serviced a

WHIRLPOOL WASHER

Model WTW8800YC1

Near Austin, TX 78727

Vincent

Job Details: 04/26/2023

Arrived on site for washer inspected unit and work area. Customers complaint was washer not working properly. Inspected unit and work area. Entered diagnostic and retrieved error code F68 pressure signal out of range. Gained access to the control and blew through the pressure hose and was clogged. Removed the hose from the tub and found that the hose was good and the problem was in the tub. I poked it with a screw driver and was able to clear the hose connection. I then installed everything back and calibrated the unit and was operating as designed. I advised the customer to run 2 cleaning cycles with affresh and 2 witch out. I also made them aware if it continues to get clogged we will have to replace the tub. No leaks where observed during service. Job completed.

We serviced a

WHIRLPOOL OVEN

Model WFE320M0JS0

Near Jarrell, TX 76537

David Z

Job Details: 04/26/2023

"Arrived on site to follow up on range with no power at control. Performed additional troubleshooting to power supply. Tested power to neutral and L1 from a separate cable and verified the control works when it's run off a separate 120v source. I disconnected the neutral and ran the unit on L1 L2 and ground and unit works properly, indicating an open or failed neutral in the wall / breaker. Unit itself is working as designed Repair completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Smithville, TX 78957

Joe Z

Job Details: 04/26/2023

"Arrived on site for unit not cooling correctly in Rc. Upon arrival observed Ui display is partially not lit, inspected unit and found RC drip pan is bowed and entire evaporator is covered in ice causing Defrost issue. Recommend thawing out unit with doors open and placing shims in between evaporator and drip pan, replacing main control, ui and the fresh food motor and thermistor kit. Advised customer about ongoing issues with this unit and that repair may only fix unit temporarily

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAHZ0

Near Austin, TX 78717

David Z

Job Details: 04/26/2023

"Arrived on site to diagnose dishwasher with dirty dishes remaining on top. Tested unit and found no response from wash motor. Provided estimate for new sump assembly . Replaced sump assembly and tested. Verified proper operation with no leaks.

We serviced a

KITCHENAID OVEN

Model KEBC107KSS0

Near Spicewood, TX 78669

Kevin

Job Details: 04/26/2023

"Arrived on site and found oven hinges are hard to open and noisy. Customer also would like oven gasket replaced. After replacement oven door is working properly, job complete

We serviced a

WHIRLPOOL MICROWAVE

Model AMV2307PFB07

Near Austin, TX 78724

Matthew

Job Details: 04/26/2023

Arrived onsite for microwave hood light functioning intermittently. Upon arrival inspected unit. Disassembled and found wire to housing not making a good connection. Secured connector and found unit functioning. Also sold customer extra bulb. Job complete

We serviced a

MAYTAG WASHER

Model MVW6500MBK0

Near Killeen, TX 76549

Tyler

Job Details: 04/25/2023

"Arrived on site for washer not working correctly. Upon arrival found f8e1 in diagnostics but found no failures in inlet valve/valve thermistor. Found capacitor leaking small amount of grey goo. Found wires to drain pump krimped. Will need office to reschedule once availability of parts is known W11633362 control, W11591637 harness, W11395618 capcitor; ordrng 1 W11633362 (Control) and 1 W11591637 (Harness) and 1 W11395618 (Capacitor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Killeen, TX 76543

Tyler

Job Details: 04/25/2023

"Arrived on site for refrigerator not making ice. Upon arrival confirmed issue with rc ice maker. Upon entering diagnostics I found E5 on test 56. I then found inlet valve not allowing any water through ice maker side. Found water dispenser working as designed. Will need office to reschedule once Availability of W11579561 valve, W11658802 ice maker are known. ; ordrng 1 W11579561 (Valve) and 1 W11658802 (Ice maker)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW06

Near New Braunfels, TX 78130

Andrey

Job Details: 04/25/2023

"Arrived on site to replace previously diagnosed RC door, inspected door and found the new door has no plastic wrap door is scuffed up and scratched, gasket on the bottom corner is torn, customer want me to reorder the door but will call whirlpool to see if the unit can be replaced, ordering door and gasket as precautionary, office to reschedule ; ordrng 1 LW10636410 (RC door) and 1 W10838574 (RC gasket)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near New Braunfels, TX 78132

Andrew

Job Details: 04/25/2023

Arrived on site to test unit for no ice production. Found ice maker not filling properly. Upon further inspection found fill tube in door had calcium built up preventing icemaker from receiving proper amount of water. Spoke with Techline and recommend FC door(W11566705) in SS. Was advised to have customer contact customer service for concession as issue has been on going since within 1yr manufacturer warranty. SR#7735893567; ordrng 1 W11566705 (FC door SS)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Austin, TX 78723

Paul

Job Details: 04/25/2023

"Arrived onsite for a refrigerator to replace the previous diagnosed parts. I replaced the auger cover and coupling. I found the front and back left side rollers broken and the axle clips not staying on which caused the issue but only the front roller and rivet were ordered. I found the sealed system with a full charge. I removed the refrigerant and I replaced the compressor, drier, and installed an access valve on the compressor. I vacuumed the system and charged it with 68 grams of R600A. I tested the unit and found the compressor starting and running for about 7 seconds then the relay on the control would open and drop voltage to the compressor and the condenser fan. The main control will need to be replaced. Ordering Ordering 2EA. W11594405 axle clip, WPW10475495 ROLLER-CAB, WP2179826 RIVET, and W11566891 main control. Office to RS.; ordrng 2 W11594405 (Axle clip)s and 1 WPW10475495 (ROLLER-CAB) and 1 WP2179826 (Rivet) and 1 W11566891 (Main control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT541SZDM01

Near Austin, TX 78724

Joe Z

Job Details: 04/25/2023

"Arrived on site for not cooling. Upon arrival inspected unit and is hot in both boxes. Evaporator and condenser fans are operating. Compressor is running and pulling .32 amps. Evaporator has zero frost pattern. Need compressor replaced. This is a R600 unit. Ordering compressor, nitrogen , R600 kit, UV drier; ordrng 1 WPW10507886 (Compressor) and 1 WPW10143759 (Uv drier) and 1 W11506635 (Access valve) and 1 Nitrogen (Nitrogen) and 1 R600kit (R600 kit)"

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BB2

Near Elgin, TX 78621

Joe Z

Job Details: 04/25/2023

Arrived on site for leaking gas . Upon arrival gas is shut off and unit is tag by gas company. Removed cook top to access manifold. Got intermittently a slight leak detected with electronic detector near rear left burner head. Could not pin point the leak using bubbles. Need to replace manifold. Contacted SAFTEY team with finding. Tech gave SR# 7736214599. Ordering manifold. Office to reschedule ; ordrng 1 W10512763 (Manifold)

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near New Braunfels, TX 78130

Andrey

Job Details: 04/25/2023

"Arrived on site to test unit for rattling noise during spin, customer stated that rattling noise is intermittent and washer is not spinning out clothes, tested unit found F8E1 error code/long fill, ran diagnostics cycle found rattling noise is coming from coins stuck in tub and water is coming into unit extremely slow, inspected under unit and found gear case has failed as well, will need to replace gear case, slider, rotor and valve assembly, ordering valve office to get authorization and reschedule ; ordrng 1 W11400157 (Valve assembly)"

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS3

Near Austin, TX 78754

Paul

Job Details: 04/25/2023

"Arrived onsite for a range to replace a damaged control panel. After confirming model , serial number, and the part I had with me I removed the damaged control panel. When I opened the box with the new control panel I found there were no holes punched for the infinite switches and no labeling for them on the panel. Reordering W11180283 control panel. RS

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Austin, TX 78703

Vincent

Job Details: 04/25/2023

"Arrived on site for refrigerator, inspected unit and work area. Customers complaint was freezer not cooling fine. Called techline and spoke to Rad SR#7736256159 and did some troubleshooting and found that according to to the reading from the control unit is operating properly. Techline recommended to install a data logger. Also per CS to order parts that could be needed. Im ordering the freezer evap cover, main control and freezer harness to be installed at the same time we install a data logger. Office will contact customer when parts are available to schedule for return. No leaks where observed during service. ; ordrng 1 W11574770 (Control) and 1 W11410826 (Freezer harness wire) and 1 Datalogger (Data logger)"

We serviced a

MAYTAG WASHER

Model MHW5630HW2

Near Pflugerville, TX 78660

Paul

Job Details: 04/25/2023

Arrived onsite for a washer that is leaking and making a loud knocking noise when its spinning. I found a chunk missing out of the bottom of the bellow in the center where it contacts the door causing the leak. I took a photo. I ran the service diagnostics cycle and the unit completed the cycle. The customer had a video with audio of the noise the unit is making when it has a load in it. It sounded like a hammer drill when it was spinning. I inspected the basket and found play in it when moving it up and down causing a popping noise like a weld has broken on the rear of the basket. I reported my findings to CS and he is going to contact the trade partner team to see what can be done since the tub and basket were replaced just a few months ago.; O-emld tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Georgetown, TX 78626

Gerry C

Job Details: 04/25/2023

"WRF767SDHZ04 Arrived to inspect sealed system issue. Initial inspection revealed the condenser had finally showed a sealed system leak, 1/3 back and in the right hand side area of the coils. The unit will require the condenser and additional time to install. No leaks observed during service. ; ordrng 1 W11411956 (Condenser) and 1 3hourservice (Condenser R/R)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT511SZDM00

Near Georgetown, TX 78626

Kimo

Job Details: 04/25/2023

Arrived onsite for a refrigerator that in not cooling. Upon inspection I found that the unit had leaked all of its refrigerant out see pix for that. I am ordering ss 2hrs. Office to reschedule. ; ordrng 1 W10836706 (EVAPORATOR) and 1 WPW10507886 (COMPRESSOR) and 1 Uvdrier (Uv drier) and 1 Nitrogen (Nitrogen)

We serviced a

WHIRLPOOL WASHER

Model Mhw6630hc3

Near Killeen, TX 76542

David Z

Job Details: 04/25/2023

"Arrived on site to diagnose washer that was leaking when in use. I tested the unit via a clean washer cycle. I confirmed a large amount of suds buildup, which is causing the unit to leak from the vent in the rear. Bellow is good and not leaking, and no drops were found anywhere other than the vent. Advised customer to clean unit and avoid using excessive detergent. No other failures found. Repair completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Austin, TX 78721

Matthew

Job Details: 04/25/2023

Arrived onsite for refrigerator freezing items on the top shelf. Upon arrival inspected unit. Found unit cooling properly. Noticed that upper shelf was raised and close to diffuser. Called tech line for assistance. Spoke to Ed SR#7736263616. Ran diagnostics check and found no errors. Checked compressor amperage and was 0.9amps. Unit seemed to be running efficiently. Tech line recommended avoid putting items in close proximity to the air defuser. Job complete

We serviced a

WHIRLPOOL FREEZER

Model WZF34X18DW06

Near Georgetown, TX 78628

Lou

Job Details: 04/25/2023

"Arrived on site to inspect upright freezer not cooling properly. Upon further inspection, the customer advised that the unit door was left open for a brief period of time and it took a while for the unit to cool again. Also, they noticed ice building up at the bottom of the door. I checked the bottom of the door and found it badly warped (photo) but the unit is cooling inside. I advised the customer that the door and gasket would need to be replaced

We serviced a

GE OVEN

Model JT3000SF3SS

Near Georgetown, TX 78628

Lou

Job Details: 04/25/2023

"Arrived on site to inspect wall oven door latch issues. Upon further inspection, the customer advised they performed a self clean cycle on the unit and once it was completed, the door latch continued to cycle open and closed and would not stop. I found the unit door would open and the door latch was broken as I could move the latch back and forth when it should be locked into place by the motor. I removed the top panel to gain access to the latch and found the latch arm bent and the spring had fallen off its mount.

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Jarrell, TX 76537

Gerry C

Job Details: 04/25/2023

"MVW7232HW0 Arrived to inspect washer not operating. I found the issue was the unit would not complete cycles and entering service test mode, F2E1, F0E3 and F2E2 stored in memory and cleared for testing. I found the gear case had lost a large amount of oil, flinging it around the inside of the cabinet and onto various motor-area parts. I removed and replaced the gear case and slider and re-calibrated. The unit operated as designed, no leaks observed during service.

We serviced a

KITCHENAID MICROWAVE

Model KEMC308KSS04

Near Austin, TX 78735

Leonardo

Job Details: 04/25/2023

Arrived on site to test unit for door falling. Test unit and found crossed hinges. Secured hinges correctly test unit and unit test good.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Austin, TX 78750

Vincent

Job Details: 04/25/2023

"Arrived on site for washer, inspected unit and work area. Customers complaint was washer leaking from the bottom. Tilted unit and found lower drain hose chewed up. I advised the customer that due to the failure it is something that wont be covered under warranty. I replaced the lower drain hose. Tested and unit was operating as designed. No leaks where observed during service.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KBSD608ESS01

Near Wimberley, TX 78676

Kevin

Job Details: 04/25/2023

"Arrived on site and replaced all interior lighting per service pointer, took one picture after completion

We serviced a

WHIRLPOOL WASHER

Model GHW9400PW0

Near Austin, TX 78730

Vincent

Job Details: 04/25/2023

"Arrived on site for washer, inspected unit and work area. Customers complaint was washer not draining at times. Tested unit and found it draining perfectly fine. I then removed the front cover to access the drain pump and found that the drain had a ball of some gooey material that could have been obstructing the drain hole on the pump. Removed and retest and found it draining perfectly fine. I advise the customer if it continues to give problems we will have to proceed with replacing pump and control. No leaks where observed during service

We serviced a

JENN-AIR DISHWASHER

Model JDTSS244GL0

Near Austin, TX 78731

Vincent

Job Details: 04/25/2023

"Arrived on site for dishwasher, inspected unit and work area. Customers complaint was upper rack keeps taking the tub gasket off. Inspected unit and found that the upper rack was a nit deform, I shaped it back to its natural shape and unit is now operating as designed. no leaks where observed during service. Job completed."

We serviced a

MAYTAG DRYER

Model MGDE500VW2

Near Georgetown, TX 78628

Lou

Job Details: 04/25/2023

"Arrived on site to inspect dryer error codes. Upon further inspection, I placed the unit in diagnostics and checked error codes and found none. The customer advised the code theyve been finding is F70-no communication between controls. I tested the unit and while testing, I removed the top panel and I found a large amount of lint built up at the back of the unit due to the vent tube not being attached properly (photo). There is a block vent on the back of the unit. I found the unit is heating and operating as designed.

We serviced a

GE DISHWASHER

Model GSD880Y-70WW

Near Austin, TX 78731

Vincent

Job Details: 04/25/2023

"Arrived on site for dishwasher, inspected unit and work area. Customers complaint was dishwasher not draining and foam coming out all over. Tested unit and unit is draining properly, I did notice to much foam in the unit while washing so I did recommend to replace the rinse aid dispenser. Due to the age of the unit the customer has decided not to proceed with any further repairs. No leaks where observed during service. Job completed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model GSF26C5EXB00

Near Austin, TX 78731

Vincent

Job Details: 04/25/2023

"Arrived on site for refrigerator, inspected unit and work area. Customers complaint was unit had electrical problems from a fire. Tested unit and found nothing obvious on the control panel or control board. I plugged unit back in and the isolated valve activated on its own witch indicates there some electrical issues. Based on my finding unit had internal damage

We serviced a

WHIRLPOOL FREEZER

Model WRX986SIHZ00

Near Killeen, TX 76542

David Z

Job Details: 04/25/2023

Arrived on site to install new freezer module and icemaker to resolve no ice and several dim lights. Replaced both parts. Icemaker cycled properly. Lights are all working as designed. Repair completed.

We serviced a

GE DISHWASHER

Model PDT825SSJ2SS

Near Belton, TX 76513

David Z

Job Details: 04/25/2023

"Arrived on site to diagnose GE dishwasher that was not responding to commands and dead. On arrival I tested the console and found no response at all from the console. I removed the control and found its status light solid, not blinking to indicate CSM tripped. I cycled the breaker for the unit several times to reset the console. Once the console came on I ran through diagnostic. I found all items working correctly, control blinking the correct light. I tried to update the software on the unit, but software update was error in out after 5 seconds. Tried several times to restart but update would not take. Advised customer of findings. Customer would rather replace the unit than replace the electronics and update software. No further action taken, customer will use unit as is. Repair completed."

We serviced a

WHIRLPOOL DRYER

Model GGW9250PW3

Near Kyle, TX 78640

Kevin

Job Details: 04/25/2023

"Arrived on site and inspected dryer and found it attempts to start running but control board relay just clicks and nothing further happens. Remove lower panel and confirm that thermal fuse is good, spoke with homeowner control board is no longer able to be ordered as a new part. Control board maybe ordered from a refurbish website by homeowner WP8546219.

We serviced a

MAYTAG WASHER

Model MVW6230HW1

Near New Braunfels, TX 78132

Andrew

Job Details: 04/25/2023

Arrived on site to test unit for not completing cycle. Found tub was full of water. Removed water and found drain pump disconnected. Secured connection and unit now working as designed. No leaks detected.

We serviced a

KITCHENAID REFRIGERATOR

Model KSSC48QTS00

Near Austin, TX 78738

Luis

Job Details: 04/25/2023

Arrived on site. Replaced shaft and auger motor repaired wires going to auger motor parts

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS01

Near Austin, TX 78738

Luis

Job Details: 04/25/2023

"Arrived on site. Water dispenser had stopped and not making ice. Checked door harness good,found frozen water tank due to air leaking out between fan scroll and air tower,defrosted tank and fill tube,added sealer to gaps between fan scroll and air tower ran diagnostics tested icemaker fill passed tested water dispenser passed. /

We serviced a

WHIRLPOOL REFRIGERATOR

Model GZ25FSRXYY2

Near Dripping Springs, TX 78620

Luis

Job Details: 04/25/2023

"Arrived on site. Installed icemaker customer provided,ran harvest test passed icemaker filled with water

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHV00

Near Driftwood, TX 78619

Luis

Job Details: 04/25/2023

"Arrived on site for cooling issue and water leaking. Found water on freezer floor due to a blocked drain,per customer unit stops cooling customer had to power cycle unit to get unit to start cooling. Diagnosed a clogged drain and a defective main control. Removed drain tube from compressor compartment,cleared out obstruction in drain tube checked water flow through drain good,replaced main control. Powered unit on ran diagnostics fans and thermistors passed changed defrost setting to basic,exiting diagnostics unit ran through a defrost cycle and powered back on after cycle.

We serviced a

MAYTAG DRYER

Model MGDC215EW2

Near Austin, TX 78723

Joe Z

Job Details: 04/25/2023

Ring bearing was out of place. Secured ring to drum and test unit. Unit is operating correctly. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model GS5VHAXWY00

Near Leander, TX 78641

Maurice R

Job Details: 04/25/2023

Arrived onsite for refrigerator not cooling. On inspection the freezer was 48? and the RC was 59?. I gain access to the back of the unit and the compressor came on for 20 seconds and went off. Tested had voltage to the start device. I replaced the capacitor and the start device and retested the unit. The compressor came on immediate after i plugged the unit back in. I watched the freezer cool down to 10? before I left. Told the customer not to but anythings that were not in the refrigerator until tomorrow. No water leaks detected during service.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Cedar Park, TX 78613

Maurice R

Job Details: 04/25/2023

"Arrived onsite for dishwasher not cleaning. On inspection found the strainer was extremely clogged, cleaned and informed the customer that it needs to close about once a month. On further inspection found that the heating element was not getting hot. There was voltage to the heating element. Replaced the heating element and retested the unit, the heating element was hot after diagnostics was finished. The unit is operating as designed and no water leaks were detected during service

We serviced a

WHIRLPOOL REFRIGERATOR

Model KSSO48QTX04

Near Manchaca, TX 78652

Luis

Job Details: 04/25/2023

"Arrived on site for unit not freezing. Removed evaporator cover found uv dye on right side of evaporator,traced dye leak to evaporator where heater is rubbing on the evaporator coil,uploaded picture. replaced defective evaporator,compressor and drier. Vacuumed system down unit kept vacuum,recharged system to manufacture spec powered unit on checked low die pressure good checked frost pattern good.

We serviced a

MAYTAG DISHWASHER

Model MDBH949AWW3

Near Austin, TX 78748

Leonardo

Job Details: 04/25/2023

Arrived on site to test unit for unit not draining. Test unit and found plug still attached to disposal. Removed drain plug test unit and unit test good.

We serviced a

IKEA OVEN

Model IEL730CS0

Near Austin, TX 78751

Wesley

Job Details: 04/25/2023

Arrived onsite for f1e0 error. Power cycled and cleared. Error immediately repopulated. Notified landlord with voicemail and text. Completed repair. Unit is now operating as designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS00

Near Austin, TX 78704

Wesley

Job Details: 04/25/2023

Arrived onsite for not producing ice and found broken door harness causing ice production failure. Advised on the broken wiring and that the door is out of stock. Customer will request provision of door through kitchen-aid customer care.

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS29PBMS02

Near Austin, TX 78703

Wesley

Job Details: 04/25/2023

Arrived onsite and replaced RC evap and compressor with dye drier and access port. No other issues with drain pan alignment or backflow. Pulled vacuum and charged with 5.5 oz of r134a refrigerant. Verified proper operation with compressor turn over and fan function. Advised customer to observe proper cooling for a few days to establish ongoing function before resuming normal use.

We serviced a

WHIRLPOOL REFRIGERATOR

Model GI6FARXXY08

Near Georgetown, TX 78633

Lou

Job Details: 04/25/2023

"Arrived on site to inspect refrigerator ice maker not producing ice. Upon further inspection, I tested temps in the FC=8 degrees. When I went to remove the ice bin, I found it full of ice. The customer advised that the dispenser wont dispense the ice. I tested the dispenser and found the motor functioning but no ice being dispensed. I pulled the ice bin out and found a large block of ice in the bin (photo). I removed the ice maker and found the fill tube chute clogged with ice and when the ice maker fills with water, the water is overflowing the chute into the ice bin. I cleaned the ice maker and ice bin and when I went to clean the ice box I found the fill tube dripping with water. I removed and replaced the dual valve and tested and unit is operating as designed. No water leaks observed at the end of service, job completed."

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BB0

Near Georgetown, TX 78633

Lou

Job Details: 04/25/2023

"Arrived on site to inspect range oven not heating. Upon further inspection, I removed the racks and bottom panel and tested the bake function. I found the ignitor illuminating, but it was taking longer than 20 seconds to heat. I removed and replaced the ignitor and tested and unit is operating as designed. No gas leaks detected during service, job completed."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS6

Near Pflugerville, TX 78660

Kimo

Job Details: 04/25/2023

Arrived onsite for a MW with no power. I checked for power at the wall but the breaker was not triggered. I tested the MW using a different wall outlet and for that the MW was operating as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model wdf331pahs1

Near Elgin, TX 78621

Joe Z

Job Details: 04/25/2023

Arrived on site for no power. Upon arrival test polarity and there is no power at outlet. Plugged unit into another outlet and unit operates as designed. No leaks present at this time.

We serviced a

AMANA OVEN

Model AGR5330BAS3

Near Austin, TX 78725

Leonardo

Job Details: 04/25/2023

Arrived on site to test unit for oven not working. Test unit and found bad glow igniter. Replaced igniter. Test unit and unit test good. Preheated oven to 350?

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SNHM06

Near Austin, TX 78738

Luis

Job Details: 04/25/2023

"Arrived on site for noise and freezing issue. Customer provided recording of noise,noise due to water hitting heater while in a defrost cycle,normal. Adjusted temp setting to prevent freezing in fresh food"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHV00

Near Driftwood, TX 78619

Luis

Job Details: 04/25/2023

"Arrived on site. Found a defective freezer led module,per service pointer replaced defective led module,all leds working as designed. AUTHO S191AQ ; used 1 W11601310 (Led module) from stock"

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW4

Near Harker Heights, TX 76548

David Z

Job Details: 04/25/2023

"Arrived on site to diagnose washer that was leaking and did not spin out rugs. I examined the unit and found no error codes present. I ran a clean washer cycle and found a large amount of suds, and a leak coming from the door as well. Found debris sandwiched between the door and bellow, causing the leak. I cleaned the debris and retested and found no further leaks. Found no other issues with unit. Rugs cause unit to bang around and stop the cycle due to being heavy and unable to distribute the load equally, leading to off balance issues causing unit to stop. Advised to limit rugs in unit, regular loads should be working as designed at this time. Repair completed."

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Killeen, TX 76542

David Z

Job Details: 04/25/2023

"Arrived on site to diagnose washer that was not fully completing cycles and left some clothes wet. I examined the unit and found the unit largely off level, requiring a 3/4 inch adjustment to center the basket on 2 corners. I used a level to confirm improvements and calibrated the unit. Verified with customer present and unit in a high speed spin there is no further abnormal vibration or noise. Found minor wear in the hub, if issue returns we can replace the hub. But unit is working as designed at this time. Repair completed."

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Killeen, TX 76549

Tyler

Job Details: 04/25/2023

"Don site for washer, making a squealing noise during random cycles at the beginning of fill/sensing cycle, as well as intermittently during rinse and spin. Upon arrival found cam assembly had worn belt markings and belt was stretched. Also found inlet valve intermittent with water flow(water pressure to valve was good). Replaced valve, splutch asm and belt. Found unit working as designed with no abnormal noises. Call complete"

We serviced a

MAYTAG DRYER

Model MED8630HC

Near Austin, TX 78759

Wesley

Job Details: 04/25/2023

Arrived onsite and replaced the control and main harness and water valve due to confirmed l1 dryer circuit failure. Unit continues to trip breaker upon being plugged in. Verified proper set up and installation. Confirmed proper voltages and polarity at wall outlet. Management to initiate diagnostic with techline.

We serviced a

KITCHENAID COOKTOP

Model KCES556HBL00

Near Wimberley, TX 78676

Kevin

Job Details: 04/25/2023

"Arrived on site and replaced cooktop surface diagnosed by previous technician. After replacement customer confirmed it is working properly, job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Wimberley, TX 78676

Kevin

Job Details: 04/25/2023

"Arrived on site and inspected refrigerator and found water flow from dispenser is very weak. Moved refrigerator Forward and found waterline was pinched by installation team, took one picture. After relocating waterline and resetting refrigerator back into place dispenser is working properly, job complete"

We serviced a

WHIRLPOOL DRYER

Model WGD5100HW0

Near Austin, TX 78749

Matthew

Job Details: 04/25/2023

Arrived onsite for dryer smelling like gas. Upon arrival inspected unit. Disassembled and found leak coming from burner assembly. Called safety team for documentation. Safety team approved replacement of assembly. P\L W16URR1WPL1. Replaced assembly and tested. Unit is now functioning properly. No leaks present at this time. Job complete

We serviced a

MAYTAG DRYER

Model WGD5100HW1

Near Austin, TX 78748

Matthew

Job Details: 04/25/2023

"Arrived onsite for dryer taking a long time to dry. Upon arrival inspected unit. Inspected ignition components and all were good. Ran air flow test and passed. Unit is drying but according to customer, its leaving clothes damp at the end of a cycle and customer is having to run an additional 15-20 minutes. Notified customer that its possible the sensors are not picking up on the remaining moisture in the drum. Customer will run 2 test. 5 towels on sensor mode and 5 towels on timed dry. Its possible sensor mode is stopping prematurely. Customer will reply to office with outcome. If timed dry functions better, recommend replacing sensors and sensor harness. Job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Jarrell, TX 76537

Gerry C

Job Details: 04/25/2023

"WDF520PADM9 Arrived to inspect drying. The customer had an end-of-first-year inspection and the report showed deficiencies of the unit. The first listed deficiency was the lower rack wheels loose. The inspection showed listed them as angled and possibly loose, but the angle of the wheels is part of the design of all four and I verified them operational. The report showed water bending at the end of a cycle and I tested within service test mode. All functions were present and the unit filled, circulated, dispensed, heated with the correct amp draw and cycled as designed. The customer does not regularly use the machine and they do not use or need rinse agent and I suspect that was the cause of the mention within the report. The only deficiency I found was the RO drinking waters rejection water drain line was co-located with the dishwasher drain and I advised the customer that is not advised by the manufacturer and to ensure the disposal does not clog, or have the drain line moved, which is the preferred method. Operational test good, no leaks observed during service."

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near Austin, TX 78737

Leonardo

Job Details: 04/25/2023

Arrived on site to replace fill valve. Replaced valve test unit and unit tamest good job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Austin, TX 78732

Vincent

Job Details: 04/25/2023

"Arrived on site for refrigerator, inspected unit and work area. Customers complaint was icemaker leaking. Tested unit and found poor water pressure removed filter and water pressure was back to normal. Customer provided new filter and I replaced it and worked fine. Tested icemaker and found it was not returning back to home position. Replaced icemaker and re-tested and passed. Unit is now operating as designed no leaks where observed during service. Job completed."

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW2

Near Austin, TX 78758

Wesley

Job Details: 04/25/2023

Arrived onsite for concerns with unit regularly not spinning out well. Determined quick wash and small loads were the most common As not many clothes are used. Also bedding. Found oversuds error and f8e1 error. Determined valves are operating properly and customer is using proper quantity of HE detergents. Cleared codes and tested function. All base functions are operating as designed. Slow drain function. Cleared debris out of drain trap. Unit is now operating as designed. Advised customer on findings and best use and care principles. All checks good.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Leander, TX 78641

Lou

Job Details: 04/25/2023

"Arrived on site to inspect dishwasher not cleaning dishes. Upon further inspection, I placed the unit in diagnostics showing error code F4E3-failed motor. Cleared the code and continued with testing. The water dispensed into the tub and the motor failed to come on. I advanced through testing and the dispenser, drain pump and element all operated as designed. I removed and replaced the sump/motor assembly and retested. Unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS06

Near San Marcos, TX 78666

Kevin

Job Details: 04/25/2023

"Arrived on site and inspected refrigerator and found heat gun was not used by previous technician to smooth out gasket. After correcting this confirmed customer is happy with the result, job complete."

We serviced a

AMANA WASHER

Model NTW4516FW4

Near San Marcos, TX 78666

Kevin

Job Details: 04/25/2023

"Arrived on site and found washer is unplugged, when connected to power drain pump is running constantly. Previous technician has already Replaced control board. Blew into pressure hose and it is not clear inspected pressure hose and found it is kinked near connection to tub after resetting position pressure hose is clear and washer will complete a Calibration cycle and then an automatic diagnostic cycle. No further repair is required at this time, job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF993FIFM00

Near Georgetown, TX 78633

Gerry C

Job Details: 04/25/2023

WRF993FIFM00 Arrived and installed previously diagnosed and ordered parts. I followed up with the customer about the units operation since the last service call and all issues were remedied. No leaks observed during service.

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW0

Near Georgetown, TX 78633

Gerry C

Job Details: 04/25/2023

"WTW7120HW0 Arrived to inspect noise. The customer presented a video of the machine during spin and a loud squeal could be heard. I removed and replaced the gear case, slider and rotor and re-calibrated. The unit operated as designed within service test mode and no errors were generated. No leaks observed during service."

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Killeen, TX 76549

David Z

Job Details: 04/25/2023

"Arrived on site to follow up on washer that was banging and walking. Examined unit and found 1/3 inch of play from the basket on the gearcase shaft, and unit off level. Found teeth on hub worn down, likely due to off balance/overload conditions. I replaced the hub and leveled unit. Calibrated. Ran a wet load on spin to show customer rhe movement is miminal with a balanced load, but the load is heavy. Advised reducing load size to allow for better performance. Repair completed."

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS3

Near Killeen, TX 76549

David Z

Job Details: 04/25/2023

"Arrived on site to diagnose range with elements that are not staying on. Customer advised the units won't stay red hot all the time on the front and rear left burners. I tested the burners and found that they are cycling and working as designed. I adjusted the switches to confirm all burners are working and cycling. I advised maintenance and the customer this is working as designed, and that the burners are cycling properly. No failures found with unit, advised cycling is normal. Repair completed."

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near Killeen, TX 76543

David Z

Job Details: 04/25/2023

Arrived on site to diagnose washer that was not removing all soap from the unit and clothes. Customer said they would rinse more than once and still have some soap on the clothes. Checked for error codes and found no codes present. Checked under unit and found no gearcase oil present. I ran through diagnostic and verified all functions working as designed. I changed out the control and blew out the pressure hose to resolve any pressure related issues. Advised to reduce powder soap usage by 50%. Called and reported findings to Tech Line who had no additional recs. SR 77362817456. Repair completed.

We serviced a

AMANA DISHWASHER

Model ADB1400AMB0

Near San Marcos, TX 78666

Kevin

Job Details: 04/25/2023

"Arrived on site and found saved error codes 4/3, 6/1, attempted to run a diagnostic cycle and found Wash motor has failed. After replacing wash motor confirmed it is working normally, sent videos of wash motor running and drain pump working properly to KB/service management. Also confirmed heating element is working at the end of the diagnostic cycle. Discussed correct detergent usage with tenants and importance of running water at kitchen sink until its hottest point before starting dishwasher, job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near New Braunfels, TX 78130

Andrey

Job Details: 04/25/2023

"Arrived on site to test unit for missing brackets, confirmed that brackets were needed, installed brackets and secured DW, tested unit is now running as designed, no leaks detected job complete"

We serviced a

MAYTAG RANGE

Model MVWC565FW1

Near New Braunfels, TX 78132

Andrew

Job Details: 04/25/2023

Arrived on site to test unit for noise and white residue on clothes. Found noise was when shifting from agitate to spin and vice versa. Noise is normal and part of operation. Unit is supplied soft water and soap build up causing white residue. Advised to run periodic clean cycles and use less soap as soft water is causing build up and appearing on clothes. No leaks detected. Job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near New Braunfels, TX 78132

Andrew

Job Details: 04/25/2023

Arrived on site and replaced previously diagnosed stops. Unit now working as designed. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near New Braunfels, TX 78130

Andrey

Job Details: 04/25/2023

"Arrived onsite to test unit for ice maker issues, tested unit found ice maker producing ice and is running as designed but customer stated that it is to cold in RC, tested baffle on test 3 and found it not closing all the way, replaced baffle, unit is now functioning as designed, job complete"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near New Braunfels, TX 78130

Andrey

Job Details: 04/25/2023

"Arrived on site to test unit for catching on fire, tested unit found inside of cavity charred from burning plastic food cover, multiple places were it has arced out, found no issues with wave guide and unit is heating, called tech line to determine what happened, per tech magnets in food cover couldve got exposed and started to arc, but recommend to replace rack hooks, glass turn table and use touch up paint on all burn spots SR#7734206612, called safety and reported my findings, got authorization to proceed with repair W16UMA1WPL1, explained to customer that I was authorized to proceed but customer does not want any repairs done do to this issue happened already and he does not want to burn home down, he will be calling whirlpool to get a replacement, if the customer wants to proceed he will call and reschedule, job complete"

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC2

Near New Braunfels, TX 78130

Andrey

Job Details: 04/25/2023

"Arrived on site to test unit for leaving clothes wet at end of cycle, tested unit found shift actuator engaging, replaced part and tested, when it gets to spin the motor just makes a buzzing noise, replaced capacitor, inspected gear case, no signs of oil leaking, ran through multiple diagnostic cycles, unit is now running as designed, no leaks detected job complete"

We serviced a

WHIRLPOOL OVEN

Model KOSE500ESS20

Near New Braunfels, TX 78130

Andrey

Job Details: 04/25/2023

"Arrived onsite to test unit for rattling noise, tested unit found blower running constantly and rattling, removed back panel and found thermostat connector disconnected and inside the blower, damaging blower and thermostat, replaced blower and thermostat and tested, u it is now running as designed, job complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KBSN608ESS01

Near New Braunfels, TX 78132

Andrew

Job Details: 04/25/2023

Arrived ed on site to inspect unit for gap on both sides of grill cover. Replaced grill cover and advised gaps are not able to be adjusted as trim pieces are stationary and not adjustable. No leaks detected. Job complete.

We serviced a

JENN-AIR FREEZER

Model JBZFL18IGX00

Near Austin, TX 78738

Luis

Job Details: 04/25/2023

Arrived on site for no ice. Ran diagnostics bf error code diagnosed a defective icemaker. Replaced defective icemaker ran harvest test passed ran fill test passed

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS09

Near Dripping Springs, TX 78620

Luis

Job Details: 04/25/2023

"Arrived on site for noise complaint. Found loud vibration noise from evaporator cover and fan cover,adjusted both covers noise no longer present"

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW2

Near Austin, TX 78723

Joe Z

Job Details: 04/25/2023

Arrived on site for unit not operating. Upon arrival ran diagnostics and got error code F7-E1 basket speed fault. Ran manual test and motor only hums during spin and agitate. Found capacitor is out of capacitance. Need to replace capacitor. Replaced capacitor W11428524. Test unit and is operating as designed. No leaks present at this time. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model Wdt730pahz0

Near Leander, TX 78641

Maurice R

Job Details: 04/25/2023

Arrived onsite for dishwasher not working. The customer showed me the over flow float that ended up on the heating element. Replaced the float and tested the unit. The unit is operating as designed and no water leaks detected during service.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS0

Near Leander, TX 78641

Maurice R

Job Details: 04/25/2023

"Arrived onsite for MW not working. On install the display was blank and the keys had no response when touched. I pulled power for 20 seconds and power came back on to the unit. I tan a cup water for 2 mins, then ran it for 2.5 minutes it was working as designed. Told customer to call if it has issues again. It never failed while I was there."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRSC703HPS04

Near Cedar Park, TX 78613

Maurice R

Job Details: 04/25/2023

Arrived on site for refrigerator not dispensing water. On inspection found the water reservoir frozen. I took a heat gun to unfreeze the reservoir. Water started to flow after about 5 minutes after the use of the heat gun. I sealed the evap cover that the reservoir sits next to. The rc evap thermistor tested good. The unit is operating as designed and no water leaks detected.

We serviced a

WHIRLPOOL DRYER

Model WED8127LC2

Near Cedar Park, TX 78613

Maurice R

Job Details: 04/25/2023

"Arrived onsite for previously diagnosed parts. Installed the motor and Blower wheel. Tested unit and the dryer heated and was spinning, tested for ten minutes. Unit operating as designed."

We serviced a

WHIRLPOOL RANGE

Model WFG505M0MS0

Near Clifton, TX 76634

Jonathan M

Job Details: 04/25/2023

Arrived on site for a range that is flashing an F3 E0 (temperature sensor out of range) error code. Check resistance on the oven thermostat and found it completely open. Replace the thermostat and tested the unit. The unit began to work and operate as designed. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WSR57R18DM05

Near Salado, TX 76571

Tyler

Job Details: 04/25/2023

"Arrived on site for refrigerator needing previously diagnosed sealed system. Upon arrival reconfirmed issue and found leaks in evap coil and access port on compressor causing contamination to leak into compressor and lock it up. Replaced v drier, compressor, access valve, and evap coil. Pulled vac and recharged system with 44g of r600. Found no leaks and unit cooling as designed. Call complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS5

Near Austin, TX 78749

Leonardo

Job Details: 04/25/2023

Arrived on site to test unit for unit not starting. Test unit and found striker not making contact with door latch. Adjuster door striker test unit and unit test good job complete.

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near Marion, TX 78124

Andrey

Job Details: 04/25/2023

"Arrived on site to test unit for not operating properly, tested unit found all components are activating properly ran through full diagnostics, unit is running as designed, no leaks detected job complete"

We serviced a

AMANA RANGE

Model AER6303MFS5

Near Seguin, TX 78155

Andrey

Job Details: 04/25/2023

"Arrived on site to replace previously diagnosed control and sensor, replaced and tested, unit is now running as designed, job completed"

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Round Rock, TX 78681

Kimo

Job Details: 04/25/2023

Arrived onsite for a washer that is making a loud Squeaking noise when in spin. Upon running the machine I found that the squeaking noise coming from the back panel of the unit flexing and rubbing against the chassis. I adjusted the panel and found that the noise when away.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ04

Near Round Rock, TX 78681

Kimo

Job Details: 04/25/2023

Arrived onsite for a refrigerator with broken/ torn door gasket. Upon arrival I replaced the door gasket and found unit operating as designed