Service History 388 - Appliance Express

We serviced a

WHIRLPOOL WASHER

Model WTW6800WL1

Near Austin, TX 78757

David Z

Job Details: 10/22/2021

"Arrived on site to diagnose washer that is going off balance during loads, and seems to be having trouble running loads. Ran unit and checked for bearing play. Found some minor play on the shaft, but no abnormal noises or turbine noises / grinding. I did notice the basket and tub are moving around a lot. Recommended we do new suspension and also replace bearing. Installed suspension and ran unit. Found the movement diminished with no banging on the sides at all with a towel load.Call complete."

We serviced a

WHIRLPOOL DRYER

Model CEM2745FQ0

Near Lockhart, TX 78644

Noah D

Job Details: 10/22/2021

"Arrived on site to inspect unit for not heating, quoted customer to replace sensor. upon inspection found the unit was not heating due to no voltage at element but all sensor checked out of range. replaced fuse and 2 thermistors from route stock (Tsat 317540). No change in unit. Spoke with SW and checked all wiring, found 120v on L1 and 120 on L2 but across both it had 0 volts. The dryer spun but didnt heat. SW said that a electrician must come out and fix issue.Complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF550CDHZ03

Near Lockhart, TX 78644

Noah D

Job Details: 10/22/2021

"Arrived on site to inspect unit for not closing normally and causing ice build up. Upon inspection found no gaps in gasket or cuts. Checked positioning of all drawers and found no issues, repositioned gears and found no change, cleared ice and instructed customer to monitor. If problem persists we will order freezer door. Complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Liberty Hill, TX 78642

Lou

Job Details: 10/22/2021

"Arrived on site to inspect refrigerator door damage. Upon further inspection, I found the left RC door with a small dent and the right FC door with a dent as well. I removed and replaced both doors and tested. Unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

KITCHENAID DISHWASHER

Model KDTM354DSS4

Near Round Rock, TX 78664

David Z

Job Details: 10/22/2021

"Arrived on site to diagnose dishwasher that is not cleaning dishes. On arrival customer had a sump and motor ordered by another company that had diagnosed prior. Unit fills with water, but wash motor never engages. Office to schedule with approval. ; ordrng 1 W10805015 (Pump and motpr), states that autho needed"

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Austin, TX 78723

Scott

Job Details: 10/22/2021

"Arrived on site , replaced splutch, motor and belt . Ran calibration and diagnostics wash. All checked normal. No water leaks detected at time of service. Job complete"

We serviced a

WHIRLPOOL FREEZER

Model WZF34X18DW04

Near Lampasas, TX 76550

Tyler

Job Details: 10/22/2021

Arrived on site for freezer they had a damaged door gasket. Upon arrival confirm complaint and replace door gasket in shape it to liner of fridge then verified that there are no leaks at time of service. informed customer to give unit 24 hours to stabilize temps call complete

We serviced a

WHIRLPOOL ICE MACHINE

Model GI1500PHW6

Near Lampasas, TX 76550

Tyler

Job Details: 10/22/2021

Arrived on site for ice machine needing previously diagnosed sealed system repair. Upon arrival confirmed complaint but found evap coil had a leak. Evap coil will need to be approved and availability confirmed before rescheduling with repairs. ; ordrng 1 W10218037 (Evap coil)

We serviced a

WHIRLPOOL COOKTOP

Model KCGC506JSS00

Near Dripping Springs, TX 78620

Robert

Job Details: 10/22/2021

Arrived on call for complaint of front left burner not lighting. Confirm spark is good and gas flowing. Replace burner head and test.

We serviced a

WHIRLPOOL RANGE

Model WEE510S0FS2

Near Austin, TX 78758

Scott

Job Details: 10/22/2021

"Arrived on site for front right element not heating . Checked all connections, found one of spades on element with a bad weld . Replaced element , unit is now heating properly . No other issues found . Job complete ."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF310PAAB2

Near Manor, TX 78653

Matthew

Job Details: 10/22/2021

Arrived onsite for dishwasher not functioning. Upon arrival found no power to dishwasher. Checked outlet and no power. Found unit has shutoff switch. Flipped switch and powered unit. Ran test and unit is functioning. Heating element may not be cycling properly.

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Manor, TX 78653

Matthew

Job Details: 10/22/2021

Arrived onsite for washer not completing spin cycle and not unlocking intermittently. Upon arrival put unit in diagnostics and found no stored error codes. Ran auto test and all passed. Checked spin cycle and suspension and all passed. Due to intermittent issues will need control replacement. Ordering control. Office to reschedule ; ordrng 1 W11038689 (valve) and 1 W11417466 (CONTROL )

We serviced a

MAYTAG DRYER

Model MED6630HC0

Near Round Rock, TX 78681

Jonathan S

Job Details: 10/22/2021

"Arrived on site to install previous diagnosed parts. Removed failed motor and blower wheel, installed new. Assembled unit and tested operation. All tested good."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near San Marcos, TX 78666

Noah D

Job Details: 10/22/2021

"Arrived on site to inspect unit for clicking sounds during operation, upon inspection found the unit making a weird tapping inside fridge compartment, checked fans and interior with no change, spoke with tech line Sr # 7732061483 Bruce and was told to move the UV drier from vertical to horizontal and the tap would stop, moved the drier and the tapping stopped, ran unit for 10 minutes with no issues. Complete"

We serviced a

WHIRLPOOL WASHER

Model WET4027HW1

Near Leander, TX 78641

Taylor M

Job Details: 10/22/2021

"Arrived on site to diagnose stacked washer not locking properly, upon inspecting the unit and putting it into diagnostics I found a fault code pertaining to the lid lock not functioning properly, I followed the tech sheet and found that connector j6 was not fully connected, I reseated the connection and now the unit is functioning properly as designed. Job complete."

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near Leander, TX 78641

Taylor M

Job Details: 10/22/2021

"Arrived on site to replace previously diagnosed stop, I accessed the unit and replaced the broken stop, unit is now operating properly as designed. Job complete."

We serviced a

KITCHENAID RANGE

Model KSGG700ESS2

Near Austin, TX 78703

Jacob

Job Details: 10/22/2021

Arrived onsite for unit having a broken glass at the front of the door. Need to get the front door assembly and name plate to replace. Office to reschedule ; ordrng 1 W10839793 (nameplate)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ01

Near Georgetown, TX 78628

Cliff

Job Details: 10/22/2021

Arrived on site to diagnose a refrigerator that was overcooling. Found evidence door didn't close at some point causing ice to build and stop fan from running. All parts and components are fully functional at this time and no further repairs needed. No leaks were found at time of service.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB119WFBM00

Near Austin, TX 78748

Jacob

Job Details: 10/22/2021

Arrived onsite to replace the harness to the unit. Replaced part. No issues at this time. Job complete

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HZ4

Near Leander, TX 78641

Lou

Job Details: 10/22/2021

"Arrived on site to inspect microwave noises. Upon further inspection, I tested the unit with a cup of water and immediately after pressing start, the unit began to make a loud vibration noise. I pulled the unit from the wall and removed the cover and retested. I found the transformer shield and transformer screws were not tightened causing the shield to vibrate on the chassis. I tightened the screws and retested and unit is operating as designed. Reassembled and placed back on the wall and retested and unit continues to operate as designed. Job completed."

We serviced a

AMANA REFRIGERATOR

Model ART308FFDM03

Near Liberty Hill, TX 78642

Lou

Job Details: 10/22/2021

"Arrived on site to inspect refrigerator not cooling. Upon further inspection, the customer advised that hes had the unit unplugged for a while and approximately 3 hours prior to my arrival, he plugged in back in. I found the unit not cooling and when the customer unplugged it and plugged it back in the compressor began to make a loud clanking noise. I tested amp draw to the compressor and got .02amps and it was hot to touch as well. Unit left unplugged for safety. Job completed."

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Georgetown, TX 78626

Jonathan S

Job Details: 10/22/2021

"Arrived on site to install previous diagnosed parts. Disassembled unit and reassembled parts on new tub. Installed unit and tested operation. All tested good, no water leaks detected during service."

We serviced a

WHIRLPOOL DRYER

Model WED85HEFC1

Near San Marcos, TX 78666

Noah D

Job Details: 10/22/2021

"Arrived on site to inspect unit for not drying normally and vibrating loudly. Upon inspection found the units vent causing loud noises, pressed on venting and vibration stopped, pushed dryer back in and added sound pad,placed vent towards wall with no issue. Complete"

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Buda, TX 78610

Kevin

Job Details: 10/22/2021

"Arrived on site and replaced belt that was diagnosed on previous visit. Installed new belt and tested unit. Unit tested good. job complete."

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Austin, TX 78748

Jacob

Job Details: 10/22/2021

Arrived onsite for unit not washed correctly. Looked under the unit and found that the actuator was not the correct one from the factory. Had an actuator W10913953 from truck stock. Replaced part. Tested the unit. No leaks at this time. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ12

Near Hutto, TX 78634

Jimmy J.

Job Details: 10/22/2021

Arrived on site for Not Making Ice - Refrigerator. Found just a few cubes inside bin. Temps were set at recommended. Temps inside fridge and freezer were good. Used jumper to harvest ice. Motor was turning very slowly and thermistor was not located in the correct location. At one point the ice motor stopped intermittently then jumped and started turning again. A block of ice did fall but the ice looked very old. Removed ice maker and installed new ice ice maker. Powered back on fridge and ice maker immediately called for water and motor began turning as designed. No leaks detected. Recommended customer dump any ice it produces today and tomorrow it will be safe to drink. Job completed.

We serviced a

WHIRLPOOL RANGE

Model WFC315S0JS0

Near Del Valle, TX 78617

Jacob

Job Details: 10/22/2021

Arrived onsite for unit not able to bake. Looked at the unit and saw F1 error.

We serviced a

MAYTAG DISHWASHER

Model MDB4949SHZ1

Near Taylor, TX 76574

Wesley

Job Details: 10/22/2021

Arrived onsite for not draining. Cleared water out of tub and tested drain and found no voltage from control. Ordering control and returning with drain pump to repair. ; ordrng 1 W11225084 (Control)

We serviced a

MAYTAG WASHER

Model MVWB835DW5

Near Austin, TX 78702

Jacob

Job Details: 10/22/2021

Arrived onsite for unit having a broken lid. Looked at the unit and saw the lid was broken. Replaced the lid. Tested the unit. Unit tested good. No issues at this time. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model MDB9959SKZ0

Near Georgetown, TX 78626

Justin

Job Details: 10/22/2021

Arrived on site to install previously diagnosed parts. I installed the new drain pump and control. I then put the unit into diagnostics mode and ran a test cycle. The unit ran through as designed. No leaks observed at the time of service. Call complete.

We serviced a

KITCHENAID DISHWASHER

Model KUDS30FXSS9

Near Georgetown, TX 78633

Cliff

Job Details: 10/22/2021

Arrived on site to diagnose a dishwasher with a burning smell. Found main control shorted and replaced it. Tested unit and found all is functioning properly at this time and no leaks were found at time of service

We serviced a

IKEA MICROWAVE

Model IMH172FS0

Near Austin, TX 78751

Scott

Job Details: 10/22/2021

"Arrived on site , replaced control . Surface light is coming on. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Austin, TX 78746

Kevin

Job Details: 10/22/2021

"Arrived on site and tested unit for no ice. Found no ice production. Found broken wires at the bottom of freezer door. Uploaded picture of broken wires. New door will be needed to correct issue.

We serviced a

WHIRLPOOL WASHER

Model WTW6120HC0

Near Austin, TX 78745

Kevin

Job Details: 10/22/2021

Arrived on site and tested unit for loud screech noise. Replaced cam kit and set washer to run on diagnostic cycle and it still squealed.will bring back all parts to rebuild washer ; ordrng 1 W10752283 (Washplate) and 1 W11026785 (Motor) and 1 W10721967 (Cam kit) and 1 W11239857 (Belt)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53520CS7

Near Dripping Springs, TX 78620

Robert

Job Details: 10/22/2021

"Arrived on call for complaint of noise. Ran test for amp draw. Got 6.7 amps with growling noise. Will need magnetron, capacitor and diode to complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ02

Near Austin, TX 78734

Luis

Job Details: 10/22/2021

"Arrived on site for loud noise and freezing in fresh food section. Diagnosed loud noise from damper control,freezing in fresh food due to cold air migrating around damper housing with damper door closed. Replaced damper control added sealer around housing enclosure."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHB00

Near Pflugerville, TX 78660

Wesley

Job Details: 10/22/2021

Arrived onsite and found ice mold cracked and leaking water when filled for new batch. Replaced icemaker. Unit is now operating as designed. Advised customer on repair. All checks good.

We serviced a

WHIRLPOOL FREEZER

Model WZF34X18DW04

Near Leander, TX 78641

Kayman

Job Details: 10/22/2021

Arrived onsite for freezer making loud noise. Upon arrival I confirmed the noise. I found the noise to be coming from the drain pan where the condenser lines run through it. I added a rolled sound pad under the lines in attempt to dampen the sound. After pushing the unit back into place I could still hear a slight noise so I added more sound pad to the front of the drain pan. The unit is otherwise working as designed. Job complete.

We serviced a

WHIRLPOOL RANGE

Model WFG525S0JS1

Near Pflugerville, TX 78660

Wesley

Job Details: 10/22/2021

"Arrived onsite for not heating in oven and found valve not opening for ignition. Determined DSI board was not opening valve and replaced dsi board, unit is now operating as designed. Advised customer on repair. All checks good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ02

Near Austin, TX 78728

Wesley

Job Details: 10/22/2021

Arrived onsite and replaced triple valve to operate properly per diagnosis. Unit is now operating as designed. All checks good. Advised customer on repair

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS973CIHZ01

Near New Braunfels, TX 78130

Noah D

Job Details: 10/21/2021

"Arrived on site to inspect unit for not dispensing water, upon inspection found no water being fed to door, disconnected tubes and found no water sent past bottom connector. Replaced valves and found no change, found water tank frozen. Ordering part and thermistors for temp issues. Office to reschedule ; (created new UIS, deleted prior attachment to UisID 211540), ordrng 1 W10538994 (Resivour) and 2 W10384183 (Thermistors)s"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ

Near Seguin, TX 78155

Noah D

Job Details: 10/21/2021

"Arrived on site to inspect unit for not dispensing water, upon inspection found the door extremely off causing many issues, checked filter and found the customer had a bad filter. Customer must replace filter when checking the issue with leveling found the left side roller sheared causing the screw to just spin with no change, ordering wheel and screw. Office to reschedule ; ordrng 1 W10304660 (Wheel) and 1 2152958 (Screw)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near New Braunfels, TX 78130

Noah D

Job Details: 10/21/2021

"Arrived on site to inspect unit for not cooling, upon inspection found the unit within temp on both sides. Freezer was back to normal and Evap was not showing signs of a defrost error. Took pictures of Evap. Checked deli ui and found no corrosion or board issues, deli drawer cycled normally. Customer will monitor. All functions seemed to be working fine. Complete"

We serviced a

KITCHENAID DISHWASHER

Model KDFE104DSS0

Near Austin, TX 78738

Leonardo

Job Details: 10/21/2021

"Arrived on site for unit not draining. Tested unit for not draining and found debris in the hose, tested drain pump and it was good.Cleared hose of debris and the unit worked good. No leaks present at this time. Job complete"

We serviced a

WHIRLPOOL COOKTOP

Model GLS3665RS03

Near Austin, TX 78730

David Z

Job Details: 10/21/2021

"Arrived on site to install new switch harness to resolve constantly sparking middle burner. On removing and installing new harness, found harness had a pulled out wire. On further inspection I saw rust on the bottom of the spark module and a crack. Tried replacing spark module and cleaned off rust. Tested and found the constant clicking gone. Unit needed module to resolve. Call complete."

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE234GBS0

Near Austin, TX 78702

Scott

Job Details: 10/21/2021

"Arrived on site for dishwasher not powering up. Checked outlet ,no power . Breaker checked normal. Found switch under sink next to disposal switch was turned off . Turn switch on , DW is now powering up. Ran diagnostics all checked normal. No error codes,no leaks detected at time of service.

We serviced a

WHIRLPOOL WASHER

Model MVWC565FW2

Near Killeen, TX 76543

Job Details: 10/21/2021

Arrived back on site to install previously ordered parts. R&R the cam and actuator. Reassembled and unit tested as designed. Job complete

We serviced a

KITCHENAID DISHWASHER

Model KDTM354DSS3

Near Spicewood, TX 78669

Brandon

Job Details: 10/21/2021

"Arrived on site for customer complaint of unit not washing properly, found failed wash motor, I replaced wash motor, unit tested good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ04

Near Seguin, TX 78155

Noah D

Job Details: 10/21/2021

"Arrived on site to inspect unit for not dispensing ice, upon inspection found the ice bucket spinning with no movement from bucket spiral. Auger worked normally. Ordering bin. Office to reschedule ; ordrng 1 W11185686 (ICE CONTAINER (MT05))"

We serviced a

WHIRLPOOL DISHWASHER

Model GU1500XTLQ1

Near Hewitt, TX 76643

Jonathan M

Job Details: 10/21/2021

Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced something motor and tested the unit. The unit began to work as designed with no leaks present. Call complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FBS00

Near Salado, TX 76571

Tyler

Job Details: 10/21/2021

"Arrived on site for refrigerator needing previously diagnosed controls and FC evap thermistor. Upon arrival installed all required parts. Reassembled and found unit functioning as designed. Informed customer to give unit 24 hrs to stabilize temps, as well as another additional 24 hrs to fill ice bucket. Call complete."

We serviced a

MAYTAG DRYER

Model MEDC215EW1

Near Killeen, TX 76549

Job Details: 10/21/2021

"Arrived on site and inspected dryer taking long to dry properly. Confirmed the unit tumbled and heated, also confirmed the exhaust was blocked causing the drying issues. I accessed the outside vent and unclogged it and unit tested as designed. Job complete"

We serviced a

WHIRLPOOL WASHER

Model MVWB835DC3

Near Cedar Park, TX 78613

David S

Job Details: 10/21/2021

We serviced a

WHIRLPOOL WASHER

Model WTW8500BC0

Near Killeen, TX 76549

Job Details: 10/21/2021

Arrived back on site and installed the RPS main control and valve. Unit tested as designed. Job complete

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS6

Near Killeen, TX 76542

Tali W

Job Details: 10/21/2021

"On site for microwave having loud popping noise on start up. Replaced magnetron, transformer, capacitor, and diode. Reassembled. Tested with glass of water. No popping noise heard and unit functioning properly. Call complete."

We serviced a

WHIRLPOOL DRYER

Model LER7646JQ0

Near Killeen, TX 76549

Job Details: 10/21/2021

"Arrived on site and inspected dryer not turning. Confirmed the complaint and found the belt was missing. The unit heated, but didnt tumble due to the belt. Ordering the motor and will return with the drive assembly Needs more work ; ordrng 1 279827 (MOTOR)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED5FHEXTB01

Near Killeen, TX 76542

Tali W

Job Details: 10/21/2021

On site for ice dispenser door not closing all the way. Found tab that holds door pin broken off causing door to hang and not seal properly. Replaced ice door kit. Tested seal and operation of water/ice dispenser. Unit functioning as designed. Call complete.

We serviced a

WHIRLPOOL DRYER

Model Wed49stbw1

Near Waco, TX 76708

Jonathan M

Job Details: 10/21/2021

Arrived on site for a dryer that is making sounds and is turning off prior to the end of the cycle. The customer advised that the unit will stop turning but will eventually turn itself back on. Checked inside the unit and found the unit completely filled with lint. Found the noise coming from the motor and replaced motor assembly. Cleaned off rollers and reassembled unit. Tested the unit and the unit is now working as designed. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDW02

Near Waco, TX 76710

Jonathan M

Job Details: 10/21/2021

"Arrived on site for refrigerator that?s not cooling again. Inspected unit and work area. Found the refrigerator at room temperature in both freezer and refrigerator sections. Checked pressures and found the low side sitting at -2 psi and the high side sitting at 225 psi. Spoke to PR and was advised to see what pressures were at idle with the unit unplugged. Found pressures equalized at 23 psi on both sides. Checked for leaks at all major components including the evaporator, condenser, die dryer, and compressor. Could not find any dye marks anywhere in the unit. The unit will need nitrogen to pressure the system to find any potential leaks. Ordering all sealed system components including a couple extra couplers to isolate the leak. .; ordrng 1 NITROGEN (NITROGEN KIT) and 1 W11092625 (compressor) and 1 W11233073 (condenser) and 3 W11506635 (COUPLER )s"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHW01

Near Waco, TX 76712

Jonathan M

Job Details: 10/21/2021

Arrived onsite for a refrigerator that won?t allow the filter to pop out. Inspected unit and work area. Found the housing broken and replaced the housing. Refitted the filter and the unit began working as designed. Call complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM7

Near Leander, TX 78641

Lou

Job Details: 10/21/2021

"Arrived on site to inspect dishwasher dispenser not working. Upon further inspection, I found the dispenser door latch broken. I removed and replaced the dispenser and tested and unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT511SZDB00

Near Temple, TX 76504

Tali W

Job Details: 10/21/2021

On site for fridge having a cut water line and unit still in concealed packaging. Confirmed complaint. Found water line on back of unit split. Replaced water line. Unable to test with water due to unit being in a store warehouse. Call complete.

We serviced a

MAYTAG DRYER

Model MED6000AW0

Near Elm Mott, TX 76640

Jonathan M

Job Details: 10/21/2021

Arrived on site for a dryer that?s not drying clothes. Inspected unit and work area. The customer advised that the unit is not heating. Checked voltage to the unit and found 120 V going from L1 to neutral but only 20 V going from L2 to neutral. Check voltage from L1 to L2 and found 89V. I advised the customer their issue is with an electrical supply issue and they?ll need to have an electrician come fix their outlet or breaker.

We serviced a

WHIRLPOOL DISHWASHER

Model DU943PWKT0

Near Killeen, TX 76542

Tali W

Job Details: 10/21/2021

"On site for dishwasher not turning on. Found unit is operated by a switch on the wall. Started cycle and unit is operating as designed. Also, found a slight leak on water inlet hose. Tightened up fitting, tested, and unit no longer leaking. Call complete."

We serviced a

KITCHENAID REFRIGERATOR

Model KBLC36FTS05

Near Cedar Park, TX 78613

Kayman

Job Details: 10/21/2021

Arrived onsite to install previously diagnosed parts. ; ordrng 1 W10144009 (Gasket)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Austin, TX 78724

Taylor M

Job Details: 10/21/2021

I gained access to the unit and removed the toe plate, I found that the unit is leaking from the hose going to the inlet valve.

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Buchanan Dam, TX 78609

Cliff

Job Details: 10/21/2021

Arrived on site to diagnose a washer that is shaking during spin. Tested all parts and components and found no failures to unit at this time. Advised customer on best loading procedures and cycles to use for best results. No leaks were found at time of service.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM01

Near New Braunfels, TX 78130

Jacob

Job Details: 10/21/2021

Arrived onsite for unit not cooling. Looked at the inside of the unit and the controls were stuck in the off position. Could not turn on or get into diagnostics. Let customer know that a new control would be needed to start with but there may be more parts after replacement of the control.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KSSS42FKX00

Near Austin, TX 78737

Luis

Job Details: 10/21/2021

"Arrived on site for no cool in fresh food section. Found no air flow entering fresh food,removed evaporator cover no blockage,removed damper cover found diffuser closed,tested diffuser diagnosed a defective diffuser.

We serviced a

WHIRLPOOL RANGE

Model WFG525S0JZ1

Near Leander, TX 78641

Lou

Job Details: 10/21/2021

"Arrived on site to inspect range cooktop burner not working. Upon arrival, the customer advised that they do not have power. Contacted office to get reschedule date

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM8

Near Austin, TX 78754

Taylor M

Job Details: 10/21/2021

"Arrived on site to diagnose dishwasher with no power, upon arrival the customer informed me it had stopped working a week prior, I gained access to the outlet and tested the voltage and polarity, I found the outlet is only outputting 12 to 14 volts when it should be getting 120, I checked other outlets in the house and found 120 volts and I checked the breaker and verified the breaker was on. I referred the customer to contact the builder to look into an electrician to come check their outlets. Job complete."

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JS0

Near Jarrell, TX 76537

Tyler

Job Details: 10/21/2021

Arrived on site for range needing previously diagnosed ACU.

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS02

Near Pflugerville, TX 78660

Jimmy J.

Job Details: 10/21/2021

Arrived on site to install previously diagnosed part. Powered down oven and removed console and installed new console. Powered back on oven and console is responding as designed. Customer tested to ensure it wasnt doing the same thing and it was working as designed. Recommended customer reconnect WIFI to ensure the oven gets any new updates and keeps the current time and date. Customer assured me that they would connect it at their earliest convenience. Job completed.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404ESS1

Near Wimberley, TX 78676

Robert

Job Details: 10/21/2021

Arrived on call to replace previous diagnosed parts. After installation test operation. No leaks detected at time of service.

We serviced a

KITCHENAID REFRIGERATOR

Model KSC24C8EYY02

Near New Braunfels, TX 78132

Andrew

Job Details: 10/21/2021

"Arrived on site to test unit for not cooling, test unit found internal refrigerant leak, no frost pattern developing, dye was coming from cap tube, in r/c cabinet.

We serviced a

WHIRLPOOL DRYER

Model WED4910XQ0

Near Waco, TX 76708

Jonathan M

Job Details: 10/21/2021

Arrived on site for a dryer that?s not heating. Inspected unit and work area. Confirmed customers complaint and checked voltage going to the unit. Found proper voltage going to the unit. Checked all heating components and all showed continuity. Removed the wire coming from the centrifugal switch to the heater from the heater itself and checked voltage while the unit was running. Found proper voltage coming through the centrifugal switch but only 4 V coming from the line one side. Checked voltage through the thermal cut off an operating thermostat on both sides to ground. Found 4 V through both components. Checked voltage going into the timer and found proper voltage but not proper voltage coming out of the red wire leading to the heating components. Replaced timer and tested the unit. The unit is now working as designed. Call complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Leander, TX 78641

Lou

Job Details: 10/21/2021

"Arrived on site to inspect dishwasher rack falling, unit leaking water with rust at the bottom the door and gasket falling off. Upon further inspection, the customer pointed out what appeared to be rust at the bottom left corner of the door. I found it to be something that spilled onto the door and not rust. When I opened the unit door, I found the rack clips that hold the silverware rack on the bottom rack was caught in between the door and the tub gasket due to the clips being in the wrong position on the rack. I removed the clips as there was no place on the rack for the clips to attach and allow the silverware rack to hang on the rack. Also, I found the upper rack left adjuster wheel broken causing the rack to fall on the left side and the upper rack was warped causing it to rub on the tub gasket and pulling it off. I removed and replaced the adjuster kit and adjusted the upper rack and tested the unit. Unit is operating as designed with no leaks. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT770PAYM2

Near Pflugerville, TX 78660

Wesley

Job Details: 10/21/2021

Arrived onsite and diagnosed a leaking diverter on the sump and motor. ; ordrng 1 WPW10482482 (Pump and motor)

We serviced a

KITCHENAID REFRIGERATOR

Model KSSO48FMX02

Near Austin, TX 78730

Luis

Job Details: 10/21/2021

"Arrived on site for a defective control. Removed defective control installed the updated control kit,powered unit on compressor and both fans powered on,checked fresh food good air flow.

We serviced a

JENN-AIR OVEN

Model JJW2730DS03

Near Austin, TX 78738

Leonardo

Job Details: 10/21/2021

Arrived at site to check codes on console. Tested unit and keypad was stuck. Tried resetting the unit and keypad was still locked. ; ordrng 1 W11236888 (Console)

We serviced a

WHIRLPOOL MICROWAVE

Model KOCE500ESS09

Near Dripping Springs, TX 78620

Robert

Job Details: 10/21/2021

Arrived on call for complaint of door not working properly. Showed customer the adjustment and how to use. Door working properly.

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404KPS0

Near Round Rock, TX 78664

Jimmy J.

Job Details: 10/21/2021

"Arrived on site for Dishwasher starts then quickly switches over to draining. After draining, it beeps for a while then it'll restart the process. Canceling the cycle doesn't stop this and the door must be kept open to prevent the dishwasher from running continuously like this. Removed control and installed new control. Placed in diagnostics and clean LED kept flashing. Found new sump and motor replaced last visit was leaking. Seal is bad and will need a new sump and motor installed.

We serviced a

WHIRLPOOL WASHER

Model WTW4655JW1

Near Leander, TX 78641

Kayman

Job Details: 10/21/2021

Arrived onsite for washer still making loud grinding noises. Upon inspection I found some of the cam teeth were worn down. I replaced the cam and had the customer load the unit and run a quick wash. I waited until final spin and could not recreate any abnormal noises at this time the unit is working as designed and no leaks were detected during time of service.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ04

Near Austin, TX 78723

Taylor M

Job Details: 10/21/2021

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDM02

Near Round Rock, TX 78681

Lou

Job Details: 10/21/2021

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I completed the sealed system repair consisting of the compressor, access valve and UV dye drier. I found the source of the leak which was coming form the capillary tube. While trying to adjust the cap tube, it broke in half approximately halfway down the tube and fell in my hand. After replacing the components, I vacuumed the system and it held pressure. I installed 3.7oz of R134a refrigerant and monitored pressures. Unit began to cool and had a good frost pattern. No water connected to the unit, job completed. I recommended that the customer allow the unit to cool for 24 hours before placing food inside."

We serviced a

WHIRLPOOL DISHWASHER

Model KDPM604KPS

Near Austin, TX 78726

David S

Job Details: 10/21/2021

Arrived on site to install previous diagnose part. I gained access to the heater. I replaced the heater with new. I reassembled the unit and tested it. It is working as designed and no longer leaking.

We serviced a

KITCHENAID COOKTOP

Model KFGS366VSS01

Near Round Rock, TX 78681

Lou

Job Details: 10/21/2021

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the switch harness and tested. Unit is operating as designed. No gas leaks detected during service, job completed"

We serviced a

WHIRLPOOL OVEN

Model KODE500ESS02

Near Austin, TX 78736

Leonardo

Job Details: 10/21/2021

Arrived on site to replace both control boards and console. Replaced both control boards and console. Unit testes good.job complete

We serviced a

WHIRLPOOL WASHER

Model WFW6620HC2

Near Austin, TX 78730

David Z

Job Details: 10/21/2021

"Arrived on site to diagnose washer that is growing SD code and not properly running and sometimes not finishing. Found error codes for long drain, and oversuds. Cleared pressure sensor hose. Found unit isnt draining much at all. Cleared trap and pulled out 2 masks, and a third in the drain line. Removed all obstructions and verified unit is properly draining now. Call complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near Pflugerville, TX 78660

Jimmy J.

Job Details: 10/21/2021

"Arrived on site for REFRIGERATOR UPPER ICE MAKER IS NOT PRODUCING ICE, REFRIGERATOR IS MAKING A LOUD BUZZING SOUND AND L. Took temps and fridge was at 36 and freezer was at 8. Ran diagnostics and thermistors all passed. Ran ice harvest and ice dumped. Customer stated water was dripping from ice maker door. Ran water fill test and no water came out off door. Checked evaporator cover and couldnt find any frost. Ran fans and ice maker fans and no chatter was present. All fans spinning as designed. Placed in short defrost and could hear water sizzle over heater. No ice maker error codes displayed. Tested defrost heater sensor and it passed. Ran defrost thermistor test and it passed. Asked customer to take photos of any frost they see in the future inside the freezer and a video of any noises that they may hear to share with our office if these items return. Fridge and freezer running as designed. Job completed."

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Spicewood, TX 78669

Brandon

Job Details: 10/21/2021

"Arrived on site for customer complaint of unit not completing cycle, and humming noise and now wont start. Found drain pump running when plugged in, ran diagnostic test cycle, found unit got out of balance and shut down, i calibrated unit, passed diagnostic test

We serviced a

WHIRLPOOL REFRIGERATOR

Model WSF26C3EXW01

Near Georgetown, TX 78628

Jonathan S

Job Details: 10/21/2021

Arrived on site for refrigerator not producing ice. Inspected unit and work area. Gained access to ice maker. Taped both door switches closed and ice level sensor. Measured voltage to ice maker and found none. Found voltage at sensor. Performed diagnostics mode and tested ice level sensor and found passed. Gained access to quick connection at bottom of door and found 120 volts. Called Whirlpool tech support to see if anything else would interfere with voltage in door. Spoke with T.J and he confirmed broken harness in door. (Sr#7732044430). Assembled unit and had issue with FC door closing correct. Found gasket on left side of door interfering. Adjusted door gasket and informed customer to leave close as long as possible for gasket to adjust.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ

Near Austin, TX 78724

Scott

Job Details: 10/21/2021

Arrived on site for microwave making loud unusual noise when heating . Found mag filed no unit is not heating . Replaced mag cap and diode . Tested unit and heated water to whirlpool specs. Job complete

We serviced a

JENN-AIR MICROWAVE

Model JMW2430IM03

Near Austin, TX 78726

David S

Job Details: 10/21/2021

"Arrived on site for wall oven door being broken. I inspected the unit and work area. I found the outer door glass broken and the handle scratched. See pictures. I am ordering the outer door and handle. The office will reschedule, when we have an eta on the parts.; ordrng 1 W11346911 (Outer door) and 1 W11250935 (Handle)"

We serviced a

KENMORE REFRIGERATOR

Model 106.573787

Near Burnet, TX 78611

Cliff

Job Details: 10/21/2021

Arrived on site to diagnose a refrigerator that is leaking. Found defrost drain clogged and cleared drain. Thawed ice buildup in freezer and all is working properly at this time. No leaks were found after service was performed.

We serviced a

WHIRLPOOL WASHER

Model MHW6630HW0

Near Austin, TX 78759

David Z

Job Details: 10/21/2021

Arrived on site to follow up on washer or draining. Found drain was obstructed and causing slow flow. Removed trap and found 3 masks wedged in it. Removed masks and retested unit. Verified unit is now draining properly. Showed customer good drain flow and also shortened the drain hose in the standpipe. Call complete.

We serviced a

WHIRLPOOL WARMING DRAWER

Model WFG515S0JS1

Near Niederwald, TX 78640

Leonardo

Job Details: 10/21/2021

"Arrived on site for warming drawer not closing correctly. Test drawer, the left side glide was not installed correctly. Secured the glide correctly. Unit tested good. Job complete"

We serviced a

MAYTAG DRYER

Model MEDB855DC4

Near Manor, TX 78653

Wesley

Job Details: 10/21/2021

Arrived onsite and replaced belt as original belt head cleanly snapped. No obvious contributing factor. Only belt replaced. All else checks good. Advised customer on repair.

We serviced a

MAYTAG WASHER

Model MVWB765FW4

Near Austin, TX 78731

David Z

Job Details: 10/21/2021

"Arrived on site to diagnose washer with issues locking. On arrival found the left lid hinge broken in the lid. Unit needs a new lid to resolve. Ordering new lid, hinges are intact. . ; ordrng 1 W11256781 (Lid)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Kyle, TX 78640

Kevin

Job Details: 10/21/2021

"Arrived on site and found fill tube frozen up again. Removed all ice. Determined that a new door will be needed to solve the issue. Will also bring new bin and cover to ensure complete repair on next visit.; ordrng 1 LW11026425 (Freezer door) and 1 W11244434 (Bin) and 1 W11212344 (Cover)"