Arrived on site for dryer taking too long. Verified heat circuit is good and getting to temperature. Drum is turning properly. Replaced timer WPW10185982 as precaution. Checked and found the dryer vent is clogged. Removed from wall and verified it is restricted from wall to roof. Refer to vent cleaning company. Left vent unplugged to prevent fire hazard.

"Arrived onsite for refrigerator leaking water. On inspection I found the ice bin gasket folded over on the left side. I fixed that issue, we to the back in turn the water back on and looked for a leak in the valve and the water line. Found no leaks n back, I then went and was checked the rc evap and it was not frozen over. The condenser was 95% clogged I cleaned it up. Found that the ice maker was not seated all the way back so I reseated the ice maker. I never saw the unit leaking. Told the customer to keep a eye on it to see if it is recurring or was due to the air gaps on the ice maker. No leaks detected during service and no parts were used."

"Arrived on site for a refrigerator that has a control light out. Inspected unit and work area. The customer advised that the unit user interface will turn on and off by itself and that by touching or opening the door, sometimes the lights will turn back on. I did confirm the customer complaint and gained access to the user interface. I did not find any improper connections at the user interface. I replaced the user interface and tested the unit. The unit began to work and operate as designed. Call complete. W11203289"

"Arrived on site to replace previously diagnosed inner door and outer door, replaced parts and tested, unit is now functioning as designed, no leaks detected job complete, installed W11703965, W11316777"

"Arrived on site to test unit for ice slab in FC. Inspected unit found drain is frozen over and ice ball has formed around the bimetal. Removed ice from bottom of the cabin and thawed out drain and ice ball. Found no restrictions in the drain or drain pan. Found torn door gasket that would need to be ordered for return visit. Advised customer to monitor unit, if issue returns before return visit then call the office and inform them so we can order additional parts to ensure completion. No parts installed, ordering part, office to reschedule.; ordrng 1 W10443319 (FC Gasket)"

Arrived on site for noisy dryer. Upon arrival customer relayed a video of the issue despite the noise not occurring on site. Upon disassembly we found the blower wheel to have cracked which can causing intermittent chattering noise. We replaced the blower wheel and advised customer to monitor unit. Unit is functioning as designed. Job complete

Arrived on site for refrigerator not cooling. Removed panel. Confirmed thermostat is working. Removed start device. Verified compressor is good. Replaced start device. Verified operation. Call complete.

Arrived on site to diagnose vooktop with damaged grate. I examined the unit and found the left front wok plate was actually warped and sticking up. Replaced grate / wok plate and verified proper operation. Parts used - W11380124. Repair completed.

"Arrived on site for refrigerator not cooling, customer said freezer was working but refrigerator was at about 70f. It started working again a few days ago. Verified proper temperature. Ran diagnostics and all components passed. Possible damper control was stuck. Replaced damper. Call complete. WPW10594330"

Arrived on site to replace previously diagnosed wash basket. Found current wash basket in unit has no signs of issues and has holes punched through better than new one. Showed customer difference between new basket and current one in unit. Did find LF suspension has not inserted properly causing slit by raise on LF corner. Customer provided video of noise concern. Found noise is water being wringed out from items in washer and hitting tub. Noise is part of normal operation and will vary between loads and will be especially evident with larger items or items that tend to retain a lot of water. Unit is now working as designed. Advised customer to download app and connect unit to WiFi to ensure most current software. No leaks detected. No parts replaced. Job complete.

Arrived on site and replaced damaged outer wrap and console. Unit working as designed. Job complete.

"Arrived on site for small squeaking noise. Ran diagnostics and got small squeaking noise when starting to spin . Did find some belt dust on cam . Replaced cam and belt W11239857, W10721967. Retested washer . All checked normal. No water leaks detected at time of service . Job complete"

"Arrived on site for dead otr . Found upper interlock micro switch has failed and blown 20a fuse . Replaced upper interlock and fuse . All checke normal. W11551558 , W11707984 were used in repair . Job complete"

"Ive been con site to install previously diagnose parts. Inspected unit and work area. I replaced the compressor, dryer, and access valve. Around the unit with nitrogen up to 120 psi and did not find pressures change for 15 minutes. I vacuumed down the unit to -31 psi and found pressures hold again. I charged the unit up with 53 g of R600 and tested the unit. The unit began to work and operate as designed. Call complete. WPW10143759, W11547313, W11506635, nitrogen, and R600."

"Arrived on site ,replaced diffuser and added Permagum around opening in liner . Dampener is opening and closing properly . No water leaks detected at time of service . W11645127, 212643 are parts installed. Job complete"

Arrived onsite for nuisance tripping. Found unit plugged in an un tripped. Tested preheat to 350f and all cooktop features and unit did not trip. Same with broil. Unable to recreate failure. All checks good. No parts used.

"Arrived on site to replace faulty sealed system parts. Replaced evaporator coil, drier and compressor. Checked for leaks using nitrogen. No leaks found. Pulled vacuum and held. Charged per spec and tested unit. Unit is cooling. Notified customer to give 24 hours for unit to stabilize. Unit is functioning as designed. Job complete"

"Arrived on site to inspect refrigerator ice maker not producing fast enough. Upon further inspection, the customer advised the ice production has gotten slower than normal. When I went to test the temps in the freezer section, I found a large amount of glazing and frost on the interior of the freezer. Also found the emitter receiver boards not functioning properly. I tested the boards and found the emitter light is not coming on or flashing. Following service pointer #W11660066, I tested the emitter/receiver boards and found they are faulty. Also, per service pointer #W11685264, I inspected the unit and found the control board needs to be replaced. I am ordering the emitter/receiver boards and will return with all prescreened parts and scheduled return service for 05/01/24. No water leaks observed during service.; ordrng 1 W11629974 (Emitter/receiver)"

"On arrival verified complaint of intermittent PO failure. Unit possibly had cooling issue during Po. Unable to replicate Po failure or get a good temp read as customer has no food in Fc. Replaced main and Ui for possible failing board. Advised customer if problem persists we will need to call TL, as well as the need of product in FC to get a temp read. Job complete. Installed w11642011 and w11556912"

"Arrived on site to test unit for no ice production. Started harvest through diagnostics, harvest started but when door is open with door switch closed, harvesting stops. Inspected wire harness and found 2 wires broken causing IM to work intermittently. Will need to order door and damper as well. Additional parts will be needed to ensure completion. No parts installed, ordering parts, office to get authorization and reschedule.; ordrng 1 W11236851 (Damper) and 1 WP2198677 (Connector) and 1 WP2300868 (Connector) and 1 WP4373559 (Connector) and 1 LW11037733 (FC Door)"

"Arrived on site to test unit for water not draining, tested unit found drain pump not activating, inspected and found a broken wire, secured wire with butt splice and tested, unit is now running as designed, no leaks detected job complete no parts installed"

"Arrived on site to inspect dryer not drying clothing. Upon further inspection, the customer advised the unit will het warm, but the clothing doesnt come out dry. The customer advised that the vent going outside runs through the home foundation and has been cleaned several times. Using my vent test ,it, I tested the airflow to the unit and it passed the first two tests. I tested the heating by opening the door and closing the door switch and tested on timed dry and the unit got warm, but I never saw the element illuminate in the back right corner vent. When I disassembled the unit I found a large amount of lint inside the unit (before photo). I removed the element to find the center metal plate cracked and badly warped. I advised the customer of my findings and replaced the element and cleaned the unit (after photo) and reassembled the unit and tested. Unit is operating as designed. I recommended to the customer to clean the vents at least two times per year and possibly more since it runs though the foundation and a large amount of moisture will collect inside the vents causing the moisture to collect lint and clog the vents. No lint and no water observed at the end of service, job completed."

Arrived on site with new wheels for upper rack. Replaced adjuster kit W10712395. Verified operation. Call complete.

Arrived on site to diagnose vent hood with no working lights. Contacted builder who said lights are working now. No parts used. Call completed.

"Arrived on site for refrigerator leaking water from ice dispenser and ice was wet and not melted. Ran diagnostics. Sensors passed. Icemaker error e5. Found icemaker fan was barely pushing air. Removed and replaced icemaker, ice fan and dual water valve. Verified operation. Call complete. W11658802, W11482383, W10846539"

"Arrived on site for unit not cooling. Upon arrival we noticed compressor ramping and shutting off on overload. Confirmed unit needs sealed system repair. Ordering compressor, drier, access valve and evaporator. Will need sealed system technician scheduled for 2 hours. Office to reschedule ; ordrng 1 W11550396 (Evaporator) and 1 W11557425 (Compressor) and 1 Wpw10143759 (Uv drier) and 1 TJ90SF8404 (Access valve) and 1 R600a (R600a) and 1 Nitrogen (Nitrogen) and 1 2hour (2 hour)"

"Arrived on site for refrigerator needing auger w11671282, divider wpw10309864, w11378860 spacer, impeller wpw6305-2, gasket wpw67006341. Installed parts and tested unit. Found it dispensing ice as designed, call complete"

"Arrived on site. Found a defective door,installed new door had ms inspect door good door sealing correctly. Used door w11644055"

"Arrived on site to inspect unit for light cover not coming off. Upon closer found light cover would not budge. Replaced socket light, tested unit, unit is running as intended. Job complete. Used W11594170"

"Arrived on site to test unit for poor drying times. Tested unit, unit is heating but vent test is showing that there are restrictions in the vent. Advised customer to clean vent thoroughly before using unit or other parts can start failing on this unit. At this time unit is running as designed, no parts installed, job complete."

"Arrived on site to test unit for noise and shaking. Inspected rotor, stator and shocks, all are in working order with no visible damage. Ran multiple diagnostic cycles with no noise present. Customer provided video showing the machine making a whirring and clicking noise and unit shaking. Consulted with AM and SW and both said bearings have failed. Requesting 2 hours and 2 man. No parts installed, office to order parts pertaining to a bearing change and office to reschedule.; saved tckt"

"Arrived on site for a refrigerator that stopped cooling again. Inspected unit and work area. The customer advised that the unit had powered off again, and was not cooling for the course of at least eight hours. He showed me a video of what was happening and the interior and ice paddle lights were flickering on and off but no other components were running. I found the unit cooling and operating as designed around the unit through diagnostics. Ran through all general testing and could not get the unit to re-emulate the same issue. I called whirlpool Techline and spoke to Steve SR# 7738948891. He had me make a few checks, and advised that because the main control had been replaced, he would replace the user interface, emitter board, and receiver board all together. Ordering me a mirror and receiver boards and rescheduled the customer to 4/30. No parts were installed.; ordrng 1 W10898445 (Reciever board) and 1 W10870822 (Emitter board)"

"On arrival verified unit not cooling. Found Incomplete frost pattern after running for over 30 minutes. Unable to take amp draw of compressor. Did not find much heat being transferred at FD. Recommend compressor, evap, coupler for both sides of evap, filter drier, access port, and nitrogen. Ordering all parts. Office to reschedule. ; ordrng 1 W11580057 (Compressor) and 1 W11625643 (Evap) and 1 W11504415 (Coupler) and 1 W11504450 (Coupler cap to evap) and 1 wpw10143759 (Uv drier) and 1 w11506635 (Access valve) and 1 Notrogen (Nitrogen)"

Arrived on site to test unit for glass splitting from frame. Found right side of cooktop coming apart from frame. Will order new cooktop office to reschedule ; ordrng 1 W11051486 (Cooktop)

"Arrived on site to install previously diagnosed and ordered part. Due to the RC door being damaged, I removed and replaced the RC door and tested. Unit is operating as designed. No water leaks observed during service, job completed. LW10573360"

Arrived on site for sealed system repair. Upon arrival couldnt make contact with customer. Notified office and office will have to reach out to reschedule and have updated contact information for Customer ; O-emld tckt

"Arrived on site to test unit for leaking water, customer stated that water is not draining after first use, tested unit found that no high drain loop is installed and disposal plug not removed, installed loop and removed disposal plug, tested u it unit is now running as designed, no leaks detected job complete no parts installed"

"Arrived on site , replaced water valve assembly. W11172234 . Ran diagnostics got pound grinding noise during agitation . Found collar on slider is shifting . Replaced slider W10734521. No leaks detected at this time . Job complete"

Arrived on site for center burner of cooktop turning off. Confirmed flame stops when moving from main burner to simmer. Removed top panel. Replaced valve. W11246817. Verified operation. Call complete.

"Arrived on site for dryer not heating. Upon arrival confirmed failure and found element coil close to grounding replaced element 279838, and stat 279816.tested unit and found dryer working as designed but there was a clog in venting that will need to be cleared from home vent before dryer can be used. Call complete"

"Arrived on site to install previously diagnosed and ordered part. Due to the FC door being damaged, I removed and replaced the FC door and tested operations. Unit is operating as designed. No water leaks observed during service, job completed. LW10638683"

"Arrived on site to diagnose washer making noise when running. Tested unit and verified some bottom on screeching from belt. Found belt marks on cam, and belt making noise. I raised the feet to lift the unit as well. Need to return with new belt and cam to remove noise. Office to schedule. ; O-emld tckt"

"Arrived on site to test unit for low ice production. Customer stated ice in the ice bin froze into a big chunk and would not dispense, also ice production has went down significantly. Only a third of the container in a 24 hour period. Temps of FC on arrival was 23?. Contacted techline to document SR#7738944491, per techline unit is not getting cool enough to reach the threshold for IM to harvest. Activated evaporator fan, good airflow throughout the FC. Exposed evaporator, found no frost pattern. Activated cooling test in diagnostics, evaporator developed ideal frost pattern. Will need to order additional parts to ensure completion on return visit. No parts installed, ordering parts, office to reschedule.; ordrng 1 WP2188820 (Thermistor) and 1 W11629268 (Evap thermistor)"

Arrived onsite for range oven not working. On install the oven would not come on gain access to the igniter and it was 64 ohms. Testing to oven regulator and there was no voltage to the regulator. Tested at the control board and there was 124 vac. Chased it to the igniter and on one side I had the 124 vac the other side was 0 vac. When I went to disconnect the igniter and one of the pins pulls out of the connector. I reseated the pin and plugged everything in and tried the bake setting again. The unit ignited this time and it heated to 350?.the unit is operating as designed and no gas leaks detected during service. No parts were installed.

"Arrived on site for a dryer that will not respond to any controls. Inspected unit and work area. The customer advised that the unit has power because the dryer drum light is on when you open the door, but the control panel will not turn on. I gained access to the controls and found the controls completely lit up. I checked voltage going to the control and found proper voltage and polarity. Check voltage going to the user interface and found proper voltage. I replaced control panel and tested the unit. The unit began to work and operate as designed. Call complete. W11413566."

"Arrived on site to diagnose oven that had issues running the oven side. Customer could only get some functions to work through the app, but the buttons did not respond. Found oven button opens settings, and favorites doesn't work at all. Factory reset did not resolve. Replaced console and retested. Verified proper operation. Repair completed. Parts used - W11600321."

"Arrived on site for making squeaking and rattling sounds. Upon arrival test agitation and spin without water or laundry and operate correctly. Inspected suspension and is good. Ran agitation and spin with laundry and getting noises per complete. Raised unit to inspect lower components. Found belt and cam pulley very worn. Inspected gearcase and is good without any signs of leaking oil. Replaced Belt W11239857, cam W10721967, and actuator W10913953. Test unit again with laundry. Unit is operating as designed with no uncommon noises. No leaks present at this time. Job complete"

Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the wire harness and tested the unit. Found the unit working and operating as designed with no leaks. Present during operation. Call complete.

"Arrived on site for unit not heating, ands timer not advancing. Upon arrival,test polarity and is good. Test airflow and is good. Test unit and Found timer intermittently is not operating and need to wiggle around. Once I got timer responding correctly, I test unit on regular intellidry and timed dry and unit is heating correctly. Also observed that during temperature heat cycles, unit does dont always ignite. Found timer indeed is not advancing. Need to replace timer and ordering correct igniter to have on hand; ordrng 1 WP33002803 (Timer) and 1 WP33002789 (Igniter)"

"Arrived on site to test unit for no water, tested unit found inlet valve humming but no water, inspected water line and found water is shut off, turned on water and tested, unit is now running as designed, no leaks detected job complete, no parts installed"

"Arrived on site to inspect unit for tripping breaker. Upon closer inspection found unit tripping on gfci outlet. Inspected power cord and compressor unit is reading properly all grounds being recognized. Tried unit on different outlet, unit is running as intended. Informed customer that issue is the gfci outlet the unit itself is running as intended. Job complete."

Arrived onsite for failed motor assembly. Replaced the motor assembly and tested. All checks good. Unit is now operating as designed. W11025157

"Arrived on site to test unit for noise. No noise present at the time of service but due to it being an ongoing issue replaced shroud (W11556315), blade (WP12825803), and motor (W11613295). Unit is running as designed, job complete."

"Arrived on site to test unit for water leaking behind dispenser, customer played video of the noise and also stated that dispenser stop working for about a week and then started to work again, explained to customer that the noise in the video is not water leaking but unit is going through a defrost cycle with water dripping on the heater causing noise, advised customer to monitor the dispenser, if it stops working again, then dispenser switch and control will need to get replaced, at this time unit is running as designed, no leaks detected job complete no parts installed"

Arrived on site for dryer not starting correctly when more then two shirts were put in. Upon further inspection I found belt twisted around idler and drum and not grabbing to drum and motor properly. Replaced belt due to it being worn down and tested u it with laundry the customer provided. Found unit working as designed. Call complete

"Arrived on site for leaving clothes wet at end of cycle and taking longer than normal to complete cycles. upon arrival,ran diagnostics and get error code F8-E1 long fill. Inspected supply and water is half way turned off. Opened valve correctly. Tried clearing off error code and panel not responding. Tried to power off and panel is not responding. Had to unplug unit to cycle power.Ran a load of laundry. Found unit does not actually spin and only tumbles on all speed levels. Need to order console, stator, rotor and return with control. Office to reschedule ; ordrng 1 W11325580 (Console) and 1 W11354541 (Stator) and 1 W11314361 (Rotor)"

Arrived on site for refrigerator needing handle w10837029. Upon arrival reconfirmed issue and installed part. Found u it working as designed. Call complete

"Arrived on site to test unit for water leak. Upon arrival customer stated unit is not leaking but unit got stuck mid cycle and would not drain. Ran diagnostic cycle multiple times and all components engaged properly. There was a squeal sound from the belt. Due to intermittent issue recommend replacing cam, actuator, belt, harness and control. Advised customer to run a load and see if issue still persists. No parts installed, ordering parts for return visit, rescheduled for 05/03.; ordrng 1 W11643701 (Lower harness) and 1 W10721967 (Splutch Assembly) and 1 W11481722 (Actuator) and 1 W11239857 (Belt) and 1 W11513246 (Control)"

"Arrived on site. Replaced the compressor,drier,evaporator and access stub,vacuumed system down unit kept vacuum recharged system to manufacture spec ran compressor test good frost pattern,reassembled unit checked all lines and tubing connections no leaks."

"Updated model and serial number. Arrived onsite for unit lid locked. Found latch stuck and clicking. Replaced control and did not completely correct the issue. Reordering control, latch and drain pump. Office to reschedule. Used part W11626074; ordrng 1 W11670519 (Latch) and 1 W11626074 (Control)"

"Arrived on site. Found fresh food fan motor not running,removed cover found ice build up on right section and ice in fan housing,defrosted evaporator replaced cover assembly ran diagnostics good air flow,ran water dispenser test passed ran harvest test passed ran icemaker fill passed,changed defrost setting to basic. Used part w11610999"

Arrived on site to test unit for unit doing different things every cycle ran. Check voltage at junction and found wrong polarity at junction. I was getting 120v to white and 0v to black. Corrected wires at junction test unit and unit test good deleted all errro codes job complete NO PARTS USED

"Arrived on site to test unit for door not shutting. Inspected unit found both hinges bent. Replaced hinge (WP8534853) and hinge (W11612302), tested unit, unit is functioning as designed, job complete."

Arrived on site to install previously ordered parts. Replaced slider W10734521 and rotor W11260238. Test unit with load of laundry on agitation and spin. All remaining noises are normal for this unit during clockwise to counter clockwise movement during agitation. Unit is operating as designed. No leaks present at this time. Job complete

"Arrived on site to install previously diagnosed and ordered parts. Due to the right RC door being damaged, I removed and replaced the RC door and nameplate and tested. Unit is operating as designed. No water leaks observed during service, job completed. LW10912313. W11223753"

"Arrived on site for thin ice. Ran diagnostic found pump shutting off water early,replaced pump assembly ran diagnostics all other test passed. Used part w11542867"

"Arrived on site for a washing machine that is leaking. Inspected unit and work area. Customer advised that the unit leaks specifically on cold water washes and seems to leak right after its done spinning. I inspected the unit and checked for any water debris. I did find water residue around the back and side panels of the unit, but no clear indicator of where it was leaking from. I filled the basket up 2/3 the way up with water and found a slight leak at the valve. I drained out the water and found no water residue or leaking happening underneath the washer. I examined the tub for any cracks and found none. Due to the fact that the customer said this happens during spin and the leak present at the valve, I replaced the tub ting and valve. I tested the unit and found the unit working and operating as designed. I had the customer run a load after I left and told her I would call her back. I called the customer back and the customer advised that the unit had leaked. I called Whirlpool Techline and spoke to Bruce SR# 7738946778. on the complaint and what has been done to this unit, the issue would be with oversuds King in the washer, and that the customer will need to use lighter amount so with their clothes. this point, not to make any for the repair and a half because birds use a clean washer tablet to clean out any exercise inside of her washer. Call complete.W11550886 and W11038689"

"WMH78519LZ00 Arrived to instal previously ordered part. The part ordered by the prior tech was not for a microwave and I marked as incorrectly ordered. I diagnosed the shorted harness to the line VAC supply for the left side element, which had shorted direct to chassis under the upper air guide. The interlock assembly that had been recently replaced had catastrophically failed, due to the nature of the short to chassis and welded contacts together within a microswitch, permanently. I performed a temporary repair to the harness and the failed interlock switch and we will return with the correct parts. Installation of the fuse after the temporary repair allowed the unit to regain full operation. Office to contact the customer to arrange return service. ; ordrng 2 W11197766 (Interlock)s and 1 W11302364 (Harness, Main)"

"Arrived on site for unit not powering on. Upon arrival, inspected unit and observed drum light also not operating. Did polarity test and there is zero voltage from both legs. Found breaker on off position. Restored power and test unit. Unit is operating as designed. Job complete"

Arrived on site to test unit for door not closing and unit not starting at apartment 110. Found unit not starting due to door latch not closing correctly. Removed front panel and secured latch correctly. Closed the door and unit working as designed. No parts used.

"Arrived on site for a refrigerator that is still leaking from the icebox adapter. Inspected unit and worked area. The customer advised they noticed that it was still leaking after the bottom drawer had completely overflowed and then they noticed water drip edge from the icemaker assembly down the backside of the wall. I did confirm the customers, complaint and cold whirlpool Tech line. I spoke to Andrew SR# 7738951147. He advised that there was a known issue with that, and that there was a special adapter kit that needed to be ordered instead of the traditional ice box adapter on the repair parts page. He advised to remove all the perma gum and replace the adapter with the new adapter kit. Ordering the kit, but the office will need to contact the customer about to reschedule date due to limited parts availability.; ordrng 1 W10648043 (Adapter)"

Customer complaint is that it takes multiple loads to dry. Verified voltage and polarity. It is good. Ran vent test and it came back red. Disconnected vent line and ran cycle test again it came back green. Ran cycle for 30 min and it was cycling greater than 200. Unit is currently working as designed. House needs builder or vent cleaner. Job complete no parts installed.

"Arrived on site to replace previously diagnosed parts. Replaced evap motor (W11452196) and main control (W10843055) and tested, unit is now running as designed, no leaks detected, job complete."

"MVWB965HC0 Arrived to inspect non-operation and noise. Service test mode showed F7E5 and F5E2 as the only stored error codes and I cleared for testing. The slider would not engage an I inspected. The upper and lower seals had ruptured and allowed oil and water to pass through the gear case assembly, resulting in corrosion that had locked the slider in place. The unit will require the gear case and associated parts, including the rotor due to severely damaged teeth. Testing the water complaint, I found the valve assembly fully working and I suspect the customer complaint for no water was due to the software locking the water system out for flood prevention. No leaks observed during service. ; ordrng 1 W11393684 (Gear Case) and 1 W10754161 (Rotor) and 1 W11550891 (Agitator)"

"On arrival verified complaint of unit shredding clothing. Visual inspection of the drum found burrs. Showed customer burrs. Recommend replacing inner basket. Ordering inner basket 1x W10554251. Office to reschedule. No parts installed, ; ordrng 1 W10554251 (Inner basket)"

"Arrived on site for not draining, upon arrival,inspected unit and there is water sitting at bottom of tub. Ran drain but motor only hums. Ran diagnostics and get error codeF8-E2 drain motor electrical issue. Drained out all water with shop vac. Removed drain pump and found debris lodged in impeller. replaced Drain pump W10876537. Test unit and fills but wash motor never operates. Am able to drain. Ran diagnostics again and get F4-E3 motor not operating. Need to replace sump and motor. Replaced sump and motor W11025157 and re test unit. Unit is now operating as designed. No leaks present at this time. Job complete"

Arrived on site for under microwave light staying on at all times. Found no bulb. Used test bulb to confirm light stays on. Replaced control board . Customer provided new bulb. Verified operation. Call complete.

"Arrived on site to replace upper interlock. Replaced interlock and screws and replace fuse as well. Test unit and unit heating correctly and working as designed. W11707084, W11551558, 8169479 x2"

"Arrived on site for dishwasher needing heater w10518394, dispenser w10815478, control w10804118, owi wpw10705575, stat wp661566 and upper and lower spray arms wpw10317197 & wpw10319027. Tested unit and found no leaks and working as designed. Call complete"

Arrived on site for unit not heating properly. Upon arrival inspected unit. Found that heating element were not properly. Secured to the cabinet. Preventing the unit from heating evenly. Secured elements properly to brackets. Tested unit and unit is now functioning properly. Job complete.

"Arrived on site to test unit for LF error, tested unit found 3 errors all related to failed water valve, replaced water valve and tested, all components are activating and running good in diagnostics, unit is running as designed, no leaks detected job complete replaced W11165546"

"Arron site to replace door latch diagnosed on previous trip. Replaced latch, tested unit, unit is running as intended. No leaks present at this time. Job complete. Used W11513248"

"Arrived on site for not heating correctly, upon arrival, test unit by preheating oven to 350. Used thermocouple to monitor temperatures. Unit preheated correctly then began to heat cycle. Averaged 3 cycles and get an average of 356. Unit is operating as designed. After series of questions with customer, he said all of his foods are cooking correctly. I believe inspector used incorrect thermometer when testing. Unit is operating as designed. Job complete. No parts needed"

"MVW7230HW1 Arrived to inspect noise. The customer advised the sound was similar to grinding gears. Service test mode had F6E3 and I cleared for testing, also attributing the stored error to the possibility of the error to gear case/motor issues and over-currenting, known to occasionally cause that error. During manual test modes, I could hear excessive gear noise at lower spin speeds. Inspection of the motor and gear case area reveled the presence of oil in an apparent recent leak, series of events. Further inspection revealed parts of a garment had wrapped around the upper shaft, damaging the inner seal and causing water to incur into the planetary drive area and subsequent loss of oil at the motor end. I moved and replaced the gear case and slider and then calibrated the control. Testing in automatic and manual modes proofed the issue as resolved and the unit operated as designed, with all functions present. No leaks observed during service."

Arrived on site replaced drain pump W10876600. Ran diagnostics all checked normal. No water leaks detected at time of service. Job complete

Arrived on site to inspect unit for burners not heating. Upon closer inspection found cord was hooked up backwards. Swapped cord around but after doing so one on the leads pulled out of eyelet due to improper crimping. Informed customer that power cord will need to be replaced to get rid of power supply issue that is currently apparent due to cord not being set up properly. Job complete. NO PARTS USED

"KRMF706EBS01 Arrived to inspect no cool. I found the source of the leak at the dye drier connection and I removed and replaced the drier to correct. The customer advised the last repair did not last overnight. I vacuumed the system to 270 microns and then it held below 500, reaching 470 microns after approximately 15 minutes and steadily tapering off, towards the end of the monitored time. The increase in microns is likely due to the fact the system had a severe leak and lost refrigerant while running, creating a vacuum in the low side and when shut down, it drew significant moisture. The customer will contact us if issues persist. No water connections to unit."

"Arrived on site for a washing machine that has a locked lid and water at the bottom of the washer. Inspected unit and work area. The customer advised that the unit just stopped in the middle of the wash, and has not been running since. I did find the washer full of water and getting access underneath. I did not find any wires broken and checked resistance on the drain pump. I found the drain pump open and the drain pump had internally combusted. I replaced the drain pump and checked my loads from the control. I found all loads within range. I tested the unit and found the unit continually stuck in a drain due to water being stuck in the washer for the past week and a half. I replaced out the control in around the unit through an auto test. The unit ran and operated as designed with no leaks present during operation. Call complete."

Arrived on site to replace console. Replaced console test unit and unit test good. Job complete. W11460908

"Arrived onsite for water continues to enter dishwasher and leaks out. Upon arrival,inspected unit. Found water valve weeping and water stream coming from inlet on inside of tub. Unit does drain correctly. Need to replace valve. Turned supply water off. Ordering Water fill valve and control to have on hand. Office to reschedule ; ordrng 1 W11175771 (Valve) and 1 W11305308 (Control)"

"Arrived on site for dishwasher needing previously diagnosed control w10804118, stat wp661566, owi wpw10705575, heater w10518394, and dispenser w10815478. Installed parts and tested unit. Found no leaks and it working as designed. Call complete"

"Arrived on site to test unit for noise. Tested unit found clunking sound present. Took unit apart and inspected, found bearing rubber completely fallen apart. Installed repair kit (4392065) and tested, unit is now running as designed. Advised customer to not overload the dryer. Job complete."

Arrived on site for oven not starting or heating . Found door latch broken and UI buttons not functioning properly. Ordering ui and door latch . Unit is in warranty per SC. No cosmetic or instructs . Call to set return . No parts installed today .; ordrng 1 W10883049 (Door latch)

"Arrived onsite and replaced parts related to ice production and leaking issues. All checks good. Advised customer on repair items and purposes. W10846539, W11482383, W11658802, W11159728, WPW10577864"

Arrived on site to test unit for unit not getting to temp. Calibrated unit and unit test good Average temp when set to 350? its 357?. Job complete. NO PARTS USED.

Arrived on site for washer walking out of position . Found one of leveling legs on pedestal was off balance due to locking nut not being locked in place . Adjusted leveling feet . All checked normal in diagnostics. Job complete. No parts installed.

arrived on site to test unit for unit giving F1E0 error internal board malfunction. Test unit and found and board. Replaced board test unit and unit test good job complete. W11620481

"Arrived on site to follow up on ice machine not producing ice. On door open I found the unit very hot on the inside, with no cooling at all. I found green trails running down the back, and green drips in the unit. Advised customer the unit has a corroded sealed system that's full of contaminants and would require an entire sealed system rebuild to resolve. Due to age of unit I recommended replacement / no repair. Call completed, no parts used."

"Arrived onsite for washer making a noise. On inspection I found nothing during the diagnostic cycle. I flipped the unit up found no oil on the unitI pulled the rotor off and pulled the slider off found some marks on the slide. A installed a new slider and clutch into the unit. I leveled the basket to the unit it was touching the rights side of the cabinet, it is centered now to opening of the unit. Informed the customer that his warranty is going to expire in a few days but has 90 days if the same issue comes backup. No water leaks detected during service. W10734521 W10754448"

"John site for a washing machine that is not completing cycles. Inspected unit and work area. I ran the unit through diagnostics and found a noise coming from underneath the washer when it was trying to shift into agitation. Found that after it tried to agitate once, the unit was shut off. I came to access underneath and found the shifter stuck in a bind and not shifting properly. I replaced the actuator, Kim, and belt. Test of the unit several times and found the unit working an operating as designed. I did check to see if there was something stuck underneath the basket, but the one of the hub assembly screws was stripped and would not come out of the basket. I did run the unit through multiple tests and found the unit working and operating as designed. I had the customer run a couple loads on the washer and I advised her that I would call her back later in the afternoon. I called the customer back and the customer advised that the unit had washed 3 to 4 cycles without any issue. The unit is working an operating as designed. Call complete. W11212745, W11213879, W10721967"