We serviced a
WHIRLPOOL WASHER
Model WTW4955HW1
Near Harker Heights, TX 76548
Tali W
Job Details: 08/06/2021
"Onsite for washer leaking. Replaced inner drain pump hose. Tested. Unit functioning as designed. No leaks after repair. Call complete."
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS0
Near Lampasas, TX 76550
Al
Job Details: 08/06/2021
"Arrived on site and inspected front left burner issues. Verified, removed and replaced the defective infinite switch. Reassembled and unit tested as designed. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB01
Near Salado, TX 76571
Tyler
Job Details: 08/06/2021
Arrived on site for refrigerator not cooling properly upon arrival I found amp draw to compressor was 1.58. The evap and condenser fans and compressor were all running smoothly. Upon further inspection I found unit had a defrost issue due to main control failing to read thermostat properly in either compartments. I replaced the main control assembly (had rc thermistor wired in already with new part) as well as the thermistor on FC evap coil. After reassembling unit I found everything functioning as designed and informed customer unit would need a full 24 hrs to cool properly. Call complete
We serviced a
AMANA WASHER
Model LW4202W
Near Lockhart, TX 78644
Noah D
Job Details: 08/06/2021
"Arrived on site to inspect unit for stopping mid cycle and moving around a lot, upon inspection found no issues with unit. Filled and spun with no movement of drum at all, customer had overloaded unit causing issues.
We serviced a
MAYTAG WASHER
Model MHW6630HC2
Near Temple, TX 76502
Tyler
Job Details: 08/06/2021
Arrived on site for washer not completing cycles on normal. Upon arrival I found only an F8e1 error stored. After resetting codes I inspected cutoffs and found both were fully on. Found all hoses connected correctly. Tested voltage and resistance to valve and found no failures through valve harness or ACU. I ran a normal operation as well as a few diagnostics cycles and found unit is now fully functioning as designed and allowing after to enter to unit properly. Did inform customer to run a cleaning cycle to help get rid of any possible build up within lines of unit. Call complete
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Hutto, TX 78634
Chance S
Job Details: 08/06/2021
Arrived on site for washer not agitating. Upon arrival in confirmed the issue and then gained access to the gear assembly on the bottom of the unit. Upon further inspection I found the actuator slipped out of place. I also disassembled and inspect the cam for any damage but found it in perfect condition. I replaced the actuator and reassembled the unit. After reassembly I tested and calibrated the unit . Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Kempner, TX 76539
Al
Job Details: 08/06/2021
Arrived on site and inspected ice maker issues. Found the ice maker lost home position and was simply dead. Removed and replaced the ice maker and the ice box fan. Reassembled and unit tested as designed. Job completed
We serviced a
MAYTAG WASHER
Model MVWC565FW0
Near Waco, TX 76705
Jonathan M
Job Details: 08/06/2021
Arrived on site for a washing machine that?s going off balance. Inspected unit and work area. Ran the unit through an auto test and found the unit having a hard time switching between cycles. Replaced actuator and tested the unit again. Found when the unit went into a spin the basket was skipping. Removed the agitator and found the hub completely stripped. Replaced the hub and tested the unit. The unit is now working as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDEM01
Near Waco, TX 76712
Jonathan M
Job Details: 08/06/2021
"Arrived on site for refrigerator that?s frosting up in the fresh food section. Inspected unit and work area. Confirmed customers complaint and steamed off ice buildup. Checked the thermistor and the thermistor red 7.24 k ohms. I called tech line and spoke to Chris SR# 7731053276. He advised based on all prior repairs, to defrost the rest of the unit and run test 4 to see if the three way valve was allowing refrigerant to the fresh food evaporator when the unit was trying to cool the freezer. He advised to call back to report findings once done. Went ahead and defrosted the fresh food section and ran the compressor test. Found unit working as designed and not allowing refrigerant in the fresh food section on the unit went to cool the freezer. I called back to tech line and spoke to Bryan (same SR#).
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Waco, TX 76705
Jonathan M
Job Details: 08/06/2021
"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced gearcase transmission, belt, and cam and test of the unit. The unit began to work as designed with no issues. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Belton, TX 76513
Tyler
Job Details: 08/06/2021
Arrived on site for refrigerator not dispensing ice or water. Upon arrival verified proper power supply to unit over all. Found when dispenser was activated the ice flap door would open but auger and valve were not activated. Upon further inspection I found a small dent in left rc door not allowing proper push pull activation of door switch. I added in a door spacer and reassembled and tested unit. Found dispenser is now fully functioning as designed with no leaks during repairs call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 08/06/2021
Arrived on site for upper led modules going on and off sporadically. Removed upper modules and installed new modules. All lights except ice maker led came on. Removed hv board and installed new hv board. Lights came on full strength but still did not illuminate rear ice maker led. Called WHIRLPOOL tech line and they explained the ice bin leds are on the same circuit and it has to be the individual led module on the ice bin that will need replace. Removed ice maker rear led and installed new rear ice maker led. All lights coming on full strength. Fridge running as designed. SR 7731438447 spoke to Brian
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Kyle, TX 78640
Kevin
Job Details: 08/06/2021
"Arrived on site and replaced actuator diagnosed by previous technician, after replacement ran a calibration cycle and washer is operating normally, job complete"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near Leander, TX 78641
Kayman
Job Details: 08/06/2021
Arrived onsite to install previously diagnosed parts. I installed the latch harness.
We serviced a
WHIRLPOOL DRYER
Model WETLV27HW2
Near Austin, TX 78756
Scott
Job Details: 08/06/2021
Arrived on site for dryer not operating properly. Found unit heating but making very loud noise .found blower wheel hitting on back of blower housing . Readjusted housing and exhaust pipe . Unit is functioning properly . No error codes on washer . No water leaks detected or lint build up in unit at time of service. Job complete
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Waco, TX 76710
Jonathan M
Job Details: 08/06/2021
"Arrived on site for a dryer that?s intermittently turning itself off before clothes are dry. Inspected and work area. Place the unit in service diagnostics and found an F2 E1 (UI stuck key) error code. Ran the unit through a diagnostic cycle and found the moisture sensor working properly. I ran a load in the unit and found the unit not having any problems. The customer advised that the unit has only done this twice since they bought it and just wanted to make sure that it was good since they were having worked on the washer. Advise the customer that at this point, I could not see anything wrong with the dryer.
We serviced a
WHIRLPOOL WASHER
Model WFW9400SW03
Near Copperas Cove, TX 76522
Al
Job Details: 08/06/2021
Arrived on site and inspected leaking from front load washer. Inspected the bellow and accessed the pump and both checked good. I did notice the water source on the top left of the below wasnt pushed in completely possibly causing the leaking. I ran a quick wash cycle in front of the customers grandson and unit did not leak. Job complete
We serviced a
WHIRLPOOL DRYER
Model WED7120HW1
Near Austin, TX 78748
Kevin
Job Details: 08/06/2021
"Arrived on site and inspected dryer and found it is not heating. Inspected incoming power and found 120 V on one leg but only 16 V on the other, took pictures. An electrician will be needed to correct the issue, job complete"
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Austin, TX 78701
Jacob
Job Details: 08/06/2021
Arrived onsite for unit making a small whistling noise when in operation. Tested the unit and heard small whistling noise when in operation.looked at the back of it while running and found that the vent tube from the wall side had some small areas of air escaping causing the whistling noise. Called tech line. Let them know of findings. Let builder know that there no issues with the unit and let them know of the findings. No issues at this time. Job complete
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Austin, TX 78701
Jacob
Job Details: 08/06/2021
"Arrived onsite for unit making a noise during operation. Tested the unit and heard it vibrate a little louder than usual. Did notice the unit was resting on the vent tube, pulled the unit away a bit but the vibration was still there. Could not get unit down as it was in a tight closet and double stacked. Possibly the fan might have a crack in it causing the extra vibration noise. Ordered parts, office to reschedule.; ordrng 1 693995 (hex head screw) and 1 W10211911 (housing) and 1 W10396034 (motor-drve) and 1 W11327190 (wheel)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS00
Near Austin, TX 78750
Luis
Job Details: 08/06/2021
Arrived on site for no cool. Found unit hot in both compartments pierced low side pressure reading -20 found no leaks in in compressor compartment on tubing gained access to evaporator added bubble solution to weld joints and tubing found small traces of bubbles at heat exchanger
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near San Marcos, TX 78666
Brandon
Job Details: 08/06/2021
"Arrived on site for customer complaint of unit making loud noise when dispensing ice, found ice container not in proper position, I adjusted ice container, tested good. Also had to raise the front feet of the unit so the left side door would stay open."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Austin, TX 78754
Matthew
Job Details: 08/06/2021
Arrived onsite to replace previously diagnosed parts. Replaced inlet and sump and motor. Tested unit and unit is functioning properly. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB1
Near Lockhart, TX 78644
Noah D
Job Details: 08/06/2021
"Arrived on site to inspect unit for not pumping water normally. Upon inspection found the unit was filling but not pumping, replaced pump and motor, tested unit for leaks and found no leaks. Complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Manor, TX 78653
Wesley
Job Details: 08/05/2021
Arrived onsite and found unit clank sound complaint. Determined that sound is coming from air baffle closing after use. Advised customer on importance of air baffle and normal sound tolerance. All checks good.
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ2
Near Manor, TX 78653
Wesley
Job Details: 08/05/2021
"SR#7731429639 arrived onsite and called whirlpool techline to discuss concern of knobs overheating. Tech opinion is that knobs are not overheating, however threshold is 131f while Oven is cycling at 400f. Hinges are good. Door seal is good."
We serviced a
JENN-AIR RANGE
Model JDRP548HL00
Near Georgetown, TX 78628
Jonathan S
Job Details: 08/05/2021
Arrived site for range cooktop with uneven burner. Inspected unit work area. Tested burner operation to verify failure. Disassembled burner and found simmer orifice incorrect. Found burner warped and allowing flame to be high on left side. Will need to replace orifice and burner assembly. Office to schedule return when ETA is available.; ordrng 1 W10891987 (burnr-head) and 1 W11121392 (cap-burner) and 1 W11238041 (LP ORIFICE KIT)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF540CWHZ02
Near Canyon Lake, TX 78133
Andrew
Job Details: 08/05/2021
"Arrived on site to test unit for not cooling. Checked temps, FC was 48.3 and RC was 54.6 upon arrival. Hooked gauges to high and low side valves and found low side pulling in a vacuum(10psi) and high side 90psi. Found frost build up on cap tube entering evap. Removed frost and charged system to ensure no blockage in evap based on frost pattern. Evap frost pattern was starting to develop ideally but pressures started to drop. Used UV light and did not find any traces of dye. Applied bubble solution multiple times in to exposed lines and solder joints, was unable to find any leaks. Charged system again and still no signs of any leaks.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Canyon Lake, TX 78130
Noah D
Job Details: 08/05/2021
"Arrived on site to inspect unit for not filing with water, upon inspection found the unit was not filling and started early, replaced control and tested unit. Filled with water and tested good. Complete"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near Austin, TX 78744
Leonardo
Job Details: 08/05/2021
Arrived on site to test unit for frozen screen. Reset board test unit and unit test good. Called Techline and ran test and unit working as designed job complete. File#7731429252
We serviced a
KITCHENAID ICE MACHINE
Model KUID308ESS1
Near Kingsland, TX 78639
Kayman
Job Details: 08/05/2021
Arrived onsite for ice machine not producing ice. Upon inspection of the diagnostics table I found the reservoir would not fill up all the way before recirculating. I would fill half way or less. I am ordering a valve to complete the repair. Office to R/S due to part availability. ; ordrng 1 W10897719 (Valve) and 1 W11542867 (Rec pump)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Pflugerville, TX 78660
Wesley
Job Details: 08/05/2021
Arrived onsite and found failed motor. Replaced pump and motor assembly. Unit is now operating as designed. All checks good.
We serviced a
JENN-AIR DISHWASHER
Model JDTSS247HS0
Near Austin, TX 78703
Jacob
Job Details: 08/05/2021
Arrived onsite to replace wire harness. Replaced harness. Tested unit. Unit tested good. No leaks at this time.
We serviced a
HOTPOINT REFRIGERATOR
Model HSS25GFTAWW
Near Killeen, TX 76549
Al
Job Details: 08/05/2021
"Arrived back on site to install previously ordered damper, thermostat and heater. Evaporator was frozen over, so after the repair I advised the landlord to have the tenants wait approximately 2 days before plugging in the unit so it could fully defrost. Job completed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Copperas Cove, TX 76522
Al
Job Details: 08/05/2021
"Arrived back on site to install previously ordered switch and plate, silicone for the frosting over issues in the freezer compartment.Job completed"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF560SAFM2
Near Belton, TX 76513
Chance S
Job Details: 08/05/2021
Arrived on site for dishwasher tripping breaker at various times during the cycle. Upon arrival I confirmed proper voltage and polarity at the outlet. I then entered the unit into diagnostics and found no error codes. I ran the unit through 2 diagnostic cycles and found no issues. I saw that the unit was attached to a AFCI breaker so I checked the connections from the power cord to the unit and found the unit was not grounded. I grounded the unit and ran another diagnostic cycle to find the unit operating as designed. Call complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH2175XVB2
Near Killeen, TX 76542
Al
Job Details: 08/05/2021
"Arrived on site and inspected microwave that continues to pop the breaker. Started the 2 minute water cup test and unit stopped 5 seconds into the test. The unit also had a loud ticking. Also customer advised the unit was making a sparking noise just before it failed. Found the unit will require a main board due to continuous failures. Ordering the micro computer will return with previously ordered parts. ; ordrng 1 W10216347 (CONTROL) and 1 W10210848 (MOTOR, TURNTABLE)"
We serviced a
KITCHENAID ICE MACHINE
Model KUIS18PNZB1
Near Woodway, TX 76712
Jonathan M
Job Details: 08/05/2021
Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced inlet valve and tested the unit. The other began to run as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW05
Near Troy, TX 76579
Chance S
Job Details: 08/05/2021
Arrived on site to install previously diagnosed icemaker. Upon arrival confirmed issue and replaced the icemaker. After replacement I ran the unit through a test cycle to find it harvesting and filling as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Temple, TX 76502
Tyler
Job Details: 08/05/2021
Arrived on site for refrigerator needing previously diagnosed inlet valve and tube. Upon arrival I installed needed parts after confirming inlet valve and leaked to much water into ice maker. Upon completion of repairs I retested ice maker and found it filling exactLy as designed with no leaks during repairs. Call complete
We serviced a
WHIRLPOOL MICROWAVE
Model MH1170XSS2
Near Killeen, TX 76542
Al
Job Details: 08/05/2021
"Arrived on site and inspected microwave not heating. Did the 2 minute water cup test and unit magnetron hummed but did heat. Unit will require the magnetron, capacitor and diode.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Waco, TX 76712
Jonathan M
Job Details: 08/05/2021
Arrived on site for a dishwasher that is still leaking. Inspected unit and work area. The customer sent me videos of what was going on. The unit seem to be leaking from inside the door. Removed the outer door and found water residue around the dispenser area. Ran the unit for 40 minutes without being able to replicate the drip. I did find a few water triplets coming from the float switch area. Removed the float switch and found that the nut that holds in the gasket on the bottom of the tub loose causing the drip. Tightened the nut and re-engaged the float switch. Found no other leaks present after tightening the nut. I called Whirlpool Techline and spoke to Adrian SR# 7731432344. He advised that based on the information that he would also replace the detergent dispenser prior to any other repairs. ordrng 1 W10861000 (detergent dispenser)
We serviced a
MAYTAG DRYER
Model MEDB835DW3
Near Waco, TX 76710
Jonathan M
Job Details: 08/05/2021
"Arrived on site for a dryer that?s giving an error message after running cycles intermittently. Inspected unit and work area. The customer advised that the unit is giving her an error code with an a. Tested the unit and put the unit in diagnostics. Found an F4 E3 (airflow restriction) error code, also known as AF to the customer. Check the vent hose and found the vet who is not attached to the wall and venting onto the floor causing the issue. Reattached the vent hose and tested the unit. The unit is now working as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAB01
Near Temple, TX 76501
Al
Job Details: 08/05/2021
Arrived back on site to install previously ordered ice maker and ice container. Removed and replaced both and unit tested as designed. Job completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS01
Near Temple, TX 76502
Chance S
Job Details: 08/05/2021
"Arrived on site for refrigerator intermittently shutting off. Upon arrival I found no error codes and gained access to the control panel in the back. I found proper voltage and polarity at the wall as well as proper voltage reaching the unit. Upon testing P2-2 to P2-6 I found it only pulling 2.5 VDC instead of 12.7VDC indicating a failure within the power control. I replaced the power control and once again tested the unit. I found it now pushing proper voltages to the rest of the unit. Call complete."
We serviced a
KITCHENAID RANGE
Model KSGG700ESS1
Near Salado, TX 76571
Tyler
Job Details: 08/05/2021
Arrived on site for brains not functioning properly. Upon arrival customer stated that the front left knob and knobs skirt were continuously popping off unit upon further inspection I found that due to he exposure over the past couple years the knob is not gripping on the clip properly which holds it to the stem of the valve itself. Will need to bring back knob and skirt. Main controls and rest of unit are functioning as designed.; ordrng 1 W10872674 (Front left knob) and 1 W10814133 (Knob bezel)
We serviced a
WHIRLPOOL WASHER
Model WFW6620HW0
Near Austin, TX 78733
Brandon
Job Details: 08/05/2021
"Arrived on site for customer complaint of washer not powering on, found unit is stacked and will need 2 people to remove dryer and diagnose. ; ordrng 1 Cnote (Office to reschedule/2 man)"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near Andice, TX 78628
Tali W
Job Details: 08/05/2021
"Onsite for single wall oven UI display not responding, resetting itself, and not staying set to input temp. Corrected serial number to unit, the builder mustve replaced it since the last time we were onsite. Found F6E4 UI to control state status. Spoke to PR he recommended resetting unit at breaker. Informed customer to set up WiFi, download any updates the unit needs, and to call us back if its doing the same thing after all updates have been completed. If return is needed, order updated UI(svc pointer no date yet on part) and control."
We serviced a
KITCHENAID ICE MACHINE
Model KUIX335HPS00
Near Georgetown, TX 78633
Tali W
Job Details: 08/05/2021
"Onsite for ice maker leaking under filter housing causing ice ball to form in bin. Tested without filter, unit stopped leaking from underneath filter housing. Ordering filter head. Also filter and lower cover JIC. Office to reschedule. ; ordrng 1 W11266112 (Filter head) and 1 W10475416 (Filter cover) and 1 F2WC9I1 (Filter)"
We serviced a
KITCHENAID COOKTOP
Model KECC607BSS01
Near Seguin, TX 78155
Noah D
Job Details: 08/05/2021
"Arrived on site to inspect unit for not heating normally. Upon inspection found the elements did heat normally but they needed to be selected for different sizes, instructed customer on use. Complete"
We serviced a
KITCHENAID WINE COOLER
Model KUWS24LSBS24
Near Georgetown, TX 78628
Jonathan S
Job Details: 08/05/2021
Arrived on site for wine cooler have broken having a broken prong on power cord. Inspected unit and work area. Identified failure and found cord will need to be replace. Removed broken power cord and installed new. Unit was not installed to test operation. Job completed.
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Seguin, TX 78155
Noah D
Job Details: 08/05/2021
"Arrived on site to inspect unit for not drying normally, upon inspection found the unit was full of lint in main vent, customer must have vents cleaned. Complete"
We serviced a
KITCHENAID BUILT-IN M/W
Model KMBD104GSS01
Near Robinson, TX 76706
Jonathan M
Job Details: 08/05/2021
"Arrived onsite for a microwave that is intermittently not heating. Inspected unit and work area. The customer advised that since they called in back on July 14, the unit has only not heated one time. He advised that when it does not heat, he can open and close the door and flip off his breaker for a full minute and it will still not heat after work. He said that usually it?ll take a certain amount of time before the unit begins to work properly. Tested the unit with a glass of water and found the unit heating as designed. I called Whirlpool Techline and spoke to Leon SR# 7731424810. He advised that generally when the unit is working, all of the components will test good and that we would need to catch the unit in a failed state before making any assumptions on the failed component. Went ahead and checked the door switches and found the door switch is opening and closing properly. Ordering door switches and relay board just in case there is an intermittent issue with door switches, magnetron, or the relay board. Advise customer in the meantime to take a video of the issue and to push in on the door to see if that will activate the door switches and allow the unit to run prior. .; ordrng 1 W11305909 (switch MONITOR ) and 3 W11397156 (SWITCH)s and 1 W11445128 (RELAY BOARD )"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Georgetown, TX 78633
Jonathan S
Job Details: 08/05/2021
"Arrived on site for refrigerator not cooling. Inspected unit and work area. Found unit unplugged. Powered unit on and found compressor turned on and then kicked off. Gained access to compressor and restarted unit to get compressor to turn on. Measured amp draw to compressor and found out of range. Measured resistance on compressor and found electrical windings within range. Measured farads on capacitor and found within range. Tested unit with new starting device and measured amp draw and found with range. Found failed starting device. Leveled and assembled unit. Checked FC temperature and found unit cooling. Informed customer to allow 24 hours to reach proper temperature and 48 hours to make ice. All tested good, no water leaks detected during service.
We serviced a
WHIRLPOOL DRYER
Model MEDP576KW1
Near Waco, TX 76712
Jonathan M
Job Details: 08/05/2021
Arrived on site for a dryer that is intermittently not heating. Inspected unit and work area. The customer had a load running at the time on a low heat cycle and advised that the unit did not seemingly dry her clothes for about three weeks before they called in. She said that it didn?t seem to heat but she wasn?t sure. She change the temperature to low and it?s seemingly been working since she has done that. Opened the door and found heat inside the dryer. Turn the temperature selector all the way out to high and round the unit. The unit started cycling correctly inside the dryer indicating no issues with the element or heating components. I called Whirlpool Techline and spoke to Joel (no SR# due to commercial unit). He advised that based on the current information the issue would?ve had to have been with some sort of restriction inside the dryer vent or a voltage issue due to heating elements being good or bad and not resetting themselves. He advised to have the customer take a video of this the next time this happens and to check voltage as well as to power cycle the unit prior to starting the cycle again. He advised to make no repairs. Spoke to PR as well and was advised the same thing. Unit is working as designed. Call complete.
We serviced a
KENMORE REFRIGERATOR
Model 363.9562624
Near Cedar Park, TX 78613
David S
Job Details: 08/05/2021
We gained access to the evaporator and found ice build up. We then checked voltage at defrost timer to the defrost heater (ok). Then we inspected heaters and found them burnt out. We installed new heaters after removing ice from evaporator. Unit is working as designed.Job complete"
We serviced a
WHIRLPOOL WASHER
Model MHW5630HC
Near Kyle, TX 78640
Kevin
Job Details: 08/05/2021
"Arrived on site and replaced control board diagnosed by previous technician recommended by tech line. After replacement ran diagnostic test 12 and confirmed all functions are operating normally, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Austin, TX 78727
Justin
Job Details: 08/05/2021
"Arrived on site for an ice maker that was not dispensing. Upon further inspection I found the ice bin full with ice clumped up in it. I removed the bin and tested the auger motor. I found it running as designed. I found the shaft not stripped either. I then broke up the ice and tested the dispenser. I found it now working as designed. I advised the customer on dumping the ice regularly per care guide. The unit is working as designed. I informed the customer on what a customer instruct entails.
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW2
Near Leander, TX 78641
David Z
Job Details: 08/05/2021
"Arrived on site to diagnose washer that is making some noise and banging around in spin. Ran unit and found error code for off balance load. Ran unit and could see a shimmy in the basket at high speed. Checked hub and found teeth on the hub almost completely stripped out. Checked gearcase and found no damage or gearcase oil present, no bearing noise. Replaced hub and calibrated unit. Verified shaking and noise are gone. Unit working as designed. Also advised on proper loading, advised if too few clothes are run the unit can not balance and it causes these issues.
We serviced a
WHIRLPOOL WASHER
Model MVWB765FW0
Near Elgin, TX 78621
Matthew
Job Details: 08/05/2021
Arrived onsite for washer not filling correctly and LF code. Upon arrival tested unit and found failing valve. Replaced valve and tested. Unit is functioning properly.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Briarcliff, TX 78669
Brandon
Job Details: 08/05/2021
"Arrived on site for customer complaint of lights not working, found failed module, I replaced module, unit tested good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Hutto, TX 78634
Wesley
Job Details: 08/05/2021
"Arrived onsite and found all operating properly with good temps, however customer stated that unit would intermittently heat up enough to ruin the ice cream. Replaced the control. Unit is now operating as designed. Advised customer on repair."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM03
Near Leander, TX 78641
David Z
Job Details: 08/05/2021
Arrived on site to diagnose refrigerator with water leak at door. Customer advised me that the unit has a constant drip coming from the water dispenser. Found it would drip every few seconds. Dispensing fine. I disconnected the water line at the junction under the unit and verified that there is no dripping with the filter removed and the line disconnected. When water filter is installed the drip returns. Ordering new filter housing and lower lines to resolve. Office to schedule. ; ordrng 1 W11162042 (Filter Housing) and 1 W11162036 (Filter Outlet Tube) and 1 W10900449 (Filter Inlet Tube)
We serviced a
WHIRLPOOL RANGE
Model WFE320M0ES2
Near Austin, TX 78749
Kevin
Job Details: 08/05/2021
"Arrived on site and apartment resident is not home. inspected range and found in a bake cycle element is turning off and on during preheat. Replaced control over relay concern and found new one operates the same. Havent reached preheat temperature and is operating normally, job complete."
We serviced a
AMANA DISHWASHER
Model ADB1400AGB1
Near Austin, TX 78725
Scott
Job Details: 08/05/2021
Arrived on site for film and spot on dishes and tub . Ran diagnostics and no error codes . Found heater is not getting hot enough to break soap down . Soap has built up in spray arms . Ordering heater and both spray arms .returning with sump and motor and control if needed . No water leaks detected at time of service. Call to set return ; ordrng 1 WPW10319027 (Lower spry) and 1 W10518394 (Heater) and 1 W11550106 (Upper spry) and 1 W10906422 (Control)
We serviced a
KENMORE REFRIGERATOR
Model 106.570636
Near Georgetown, TX 78633
Jonathan S
Job Details: 08/05/2021
"Arrived on site for to install previous diagnosed part. Removed failed ice door and installed ice door kit. Tested dispenser operation. All tested good, no water leaks detected during service."
We serviced a
JENN-AIR REFRIGERATOR
Model JF36NXFXDE01
Near Austin, TX 78746
Luis
Job Details: 08/05/2021
"Arrived on site. Found installers didnt have correct kick plate ordering kick plate and grill. ; ordrng 2 WP489464 (Screw)s and 1 WPW10189196 (Grill frnt) and 1 WPW10188547 (Grill) and 1 Partsresearch (Styrofoam between fresh food door and skin)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Niederwald, TX 78640
Leonardo
Job Details: 08/05/2021
Arrived on site to replace filter board. Replaced board test unit and unit test good job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ05
Near Austin, TX 78745
Luis
Job Details: 08/05/2021
"Vacant unit,arrived on site for door issues. Diagnosed defective slides on freezer door,replaced slides checked door operation good."
We serviced a
KITCHENAID REFRIGERATOR
Model KSSP48QFB05
Near Austin, TX 78731
Luis
Job Details: 08/05/2021
"Arrived on site for cooling complaint and door issues. Found door slightly misaligned with freezer door gasket is sealing correctly. Removed evaporator cover found frost on,y forming on top coil and excessive amount of corrosion on exchanger tube diagnosed a leak in the system,unit would need compressor,evaporator,heat exchanger and heater pan coil.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ00
Near Wimberley, TX 78676
Robert
Job Details: 08/05/2021
Arrived on job for complaints of icemaker not working properly. Found that icemaker had physically broke. Installed icemaker and successfully ran diagnostics for harvest and fill.
We serviced a
WHIRLPOOL OVEN
Model WFE320M0JS0
Near Leander, TX 78641
David S
Job Details: 08/05/2021
Arrived on site to install previous diagnose part. We gained access to the back of cooktop and replaced the control. We then temp tested unit. Unit operating as designed. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF989SDAB00
Near Austin, TX 78734
Brandon
Job Details: 08/05/2021
"Arrived on site for customer complaint of unit not cooling, found freezer at 39 degrees and refrigerator at 46 degrees, found sealed system leak. Compressor was running, no frost pattern on RC evaporator and slight frost pattern on freezer evaporator. Ordering sealed system components. Service bulletin W1066620SE using S code for repair S71233 SR#7331430375. ; ordrng 1 Cnote (Office to reschedule) and 1 Cnote (SS tech/2 hour job) and 1 W11506635 (Coupler) and 1 WPW10143759 (Filter drier) and 1 W10168473 (Compressor) and 1 W10687098 (RC evaporator)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM01
Near Leander, TX 78641
David Z
Job Details: 08/05/2021
"Arrived on site to diagnose refrigerator not making ice and causing several other issues like open door light. Checked deli control and found no water in drawer. Checked deli harness and found broken black wire. Replaced harness and retested and found unit working as designed. I did notice the deli control was a little slow to respond, but it is going.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHB2750TP3
Near Pflugerville, TX 78660
Wesley
Job Details: 08/05/2021
Arrived onsite and found the new mullion does not come with the pivot mounts. One pivot mount will be needed to repair. All else checks good. ; ordrng 1 241779401 (Hinge)
We serviced a
KITCHENAID RANGE
Model KDRS467VSS05
Near Wimberley, TX 78676
Robert
Job Details: 08/05/2021
"Arrived on job for complaints of back burner not working. Found that small amount of gas is coming out and igniter is sparking, but still not lighting all the way.; ordrng 1 W10810387 (cnvrsn-kit) and 1 WPW10385583 (valve-brnr)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF707ESS01
Near Wimberley, TX 78676
Robert
Job Details: 08/05/2021
"Arrived on job for complaints of both compartments warm. Ran diagnostics test number 4. All fans working but not th compressor. Pulled unit out to check amps, compressor now running. Unplugged unit to set up amp test. All fans still running but not the compressor. Replaced the inverter. Still no compressor, new inverter showing 4 flashes indicating bad compressor. Will need SS tech.; ordrng 1 W10143759 (drier (service)) and 1 W10832994 (compressor) and 1 W10913906 (coupler)"
We serviced a
KITCHENAID ICE MACHINE
Model KUIS15NRTB0
Near Georgetown, TX 78633
Jonathan S
Job Details: 08/05/2021
"Arrived on site for ice machine not producing ice. Inspected unit and work area. Performed diagnostics mode and tested components. Found no frost pattern developing. Mead amp to compressor and found out of range. Found failed sealed system. Will need to replace compressor and check pressure.
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Cedar Park, TX 78613
David S
Job Details: 08/05/2021
Arrived on site to inspect water making loud noise at end of spin cycle. We put wash in diagnostics mode and checked for error code and found none. Then ran a diagnostics cycle to confirm noise. Noise did happen at end of spin cycle. We gained access to bottom of machine and found bolt backed out of stater. We then gained access to the clutch and found it to be okay.we reassembled clutch and stater. We put lock tight on bolt and tightened it down. We ran a spin cycle and found that unit is operating as designed.job complete
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Round Rock, TX 78664
Jimmy J.
Job Details: 08/05/2021
START IS PRESSED, AND NOTHING HAPPENS. Tested voltage at the junction and wasnt getting 240. Tested voltage at the wall and was getting 240. Tried plugging in cord halfway into outlet in order to test voltage and started getting 240. With cord plugged in halfway the dryer turned on. Customer will need to contact an electrician to replace the outlet. When cord is plugged in all the way to the outlet it doesnt get proper voltage. Recommended the outlet be installed right side up instead of upside down like it is currently mounted to prevent strain on the cord. Job completed"
We serviced a
WHIRLPOOL DRYER
Model WED7120HW1
Near Elgin, TX 78621
Matthew
Job Details: 08/05/2021
Arrived onsite for dryer not heating. Ran diagnostics but did not find any stored error codes. Dryer would turn on and tumble. No heat was present. Tested incoming voltage and passed. Disassembled unit to access heater compartment. Tested heater and found failed. Replaced heating element. Tested unit and unit is functioning properly. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KDTE104ESS3
Near Georgetown, TX 78628
Tali W
Job Details: 08/05/2021
"Onsite for dishwasher filling, but not starting wash cycle. Found control sending 120V to wash motor, but wash motor wouldnt turn on. Returning with sump and motor for repair. ; O-emld tckt"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Austin, TX 78759
Justin
Job Details: 08/05/2021
"Arrived on site to install previously diagnosed parts. I installed the sump and motor, vent, and control. I then ran a diagnostics cycle. The unit was no longer leaking and running as designed. Call complete."
We serviced a
WHIRLPOOL COOKTOP
Model JGCP436HL00
Near Liberty Hill, TX 78642
Tommy
Job Details: 08/05/2021
"Arrived onsite for cooktop taking too long to ignite, found serval bases not attached correctly or tightened, tightened and tested found all operating as designed except right front and left rear ordering bases and caps.; ordrng 2 W11319683 (Burner head)s and 1 W11319224 (Caps)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBSD612ESS01
Near Austin, TX 78746
Luis
Job Details: 08/05/2021
Arrived on site for no lights in freezer section. Diagnosed a defective led module replaced lower left led module all leds working as designed.
We serviced a
WHIRLPOOL WASHER
Model MVWB865GW0
Near Burnet, TX 78611
Kayman
Job Details: 08/05/2021
Arrived onsite for washer not agitating or issues with sopping wet clothes. Upon inspection of the diagnostics tables I found F3E2 F0E3 F8E1 stored in the system. I ran both hot and cold sides of the valve. I found the cold side would make an abnormal noise. The customer approved so I replaced the valve and tested the unit. The unit is working as designed at this time. No leaks were detected during time of service.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Wimberley, TX 78676
Robert
Job Details: 08/05/2021
"Arrived on job for complaints of popping noise and burn smell from washing machine. Found that actuator not in correct position, need to replace. ; saved tckt"
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Leander, TX 78641
David Z
Job Details: 08/05/2021
"Arrived on site to diagnose dryer with lid issues. Found the top of the unit had a missing lock, and had come unseated at the rear hinge. Reattached hinge and replace lid locks. Unit now operating as designed. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Buda, TX 78610
Kevin
Job Details: 08/05/2021
"Arrived on site and inspected washer and found actuator arm is not in cam kit ring, Reset it and used a tie to hold it in place. If this happens again a new actuator will be needed, job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTE234GPS1
Near Liberty Hill, TX 78642
Tommy
Job Details: 08/05/2021
Arrived onsite for previously diagnosed parts. Replaced unit tub and tested unit is now operating as designed. No signs of leaks during service. Job Completed.
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Bastrop, TX 78602
Matthew
Job Details: 08/05/2021
"Arrived onsite for washer not agitating. Upon inspection found failed actuator that per Whirlpool service pointer, needs to be replaced. However when accessing compartment found all lower components completely saturated in oil. Unit would need complete rebuild to include gearcase, motor, belt, cam, and capacitor. .; ordrng 1 W10721967 (drive pulley) and 1 W10913953 (actuator) and 1 W11035747 (gearcase) and 1 W11239857 (belt) and 1 W11428524 (CAPACITOR ) and 1 W11497303 (MOTOR )"
We serviced a
MAYTAG DRYER
Model MED6630HW1
Near Leander, TX 78641
David S
Job Details: 08/05/2021
"Arrived on site to inspect dryer Not Heating. I inspected the unit and work area. I put the unit into diagnostics and found no fault codes. I put it through a diagnostics cycle and found the unit heating. I put the unit into normal operation and rotated through the settings. And found the unit would randomly not heat. I tested voltage at the terminal during normal operation and found good voltage. I out the unit back into diagnostics and ran another cycle and the unit shorted and shut off while trying to run the motor. I replaced the control and retested it again. I found the same symptoms. I gained access to the thermal fuse, outlet thermistor , inlet thermistor, thermal cutoff and element. I tested continuity and ohms across all of them and found them with in range and not shorted. I tested the inlet and outlet thermistor at the control and found them reading correctly. I spoke to SW and we determined the motor and wiring harness should be replaced. I am ordering both..; ordrng 1 WP8557403 (High limit thermostat) and 1 W11086656 (Motor) and 1 WP697772 (Blower wheel) and 1 W11157860 (Harness)"
We serviced a
WHIRLPOOL WASHER
Model MHW5630HC1
Near Austin, TX 78703
Scott
Job Details: 08/05/2021
We serviced a
WHIRLPOOL WASHER
Model MHW5630HC1
Near Austin, TX 78703
Jacob
Job Details: 08/05/2021
Arrived onsite with SM to replace parts. Replaced water valves and control. Tested the unit. Unit tested good. No leaks at this time. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS01
Near Austin, TX 78731
Luis
Job Details: 08/05/2021
Arrived on site for too much ice. Found bail arm not inserted to icemaker causing icemaker not to shut off. Inserted bail arm fully to housing tested shutoff operation good.
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN506ESS01
Near Austin, TX 78702
Scott
Job Details: 08/05/2021
Arrived on site for hinge issues. Found bottom right hing corroborated. Ordering bottom hinge . No water leaks call to set return ; ordrng 1 W10337505 (Hinge)
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Round Rock, TX 78664
Jimmy J.
Job Details: 08/05/2021
"Arrived on site to install previously diagnosed part. Removed actuator and installed new actuator. Ran through auto diagnostics and washer is running as designed. No leaks detected.
We serviced a
KITCHENAID VENTHOOD
Model KXD4630YSS6
Near Austin, TX 78726
Justin
Job Details: 08/05/2021
Arrived on site to install previously diagnosed parts. I installed the new control and the unit still did not work as designed. I then gained access to the micro switches and found all ohmd out correctly. I called techline and spoke to Andy and kept the same SR# 7731292801. Andy recommended changing out the micro switch assembly housing. I switched out the housing and the unit would still not work correctly. Upon further inspection I found a very small break in the harness right next to the terminal block. I then tested the unit and it now worked as designed. Call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Austin, TX 78727
Justin
Job Details: 08/05/2021
"Arrived on site for an ice maker that would intermittently fail. Upon arrival the customer stated the unit will work at times and then not. They also found sometimes the ice bin gets stuck with what seems to be ice. I checked the temps and found the FC at 10?F, the RC was at 39?F, and the IB was at 18?F. Upon further inspection I found the IM had ice in it and the IB did too. I then put the unit into diagnostics mode and found the IM had no error codes. I found the IM harvesting, calling for water, the fan ran, and the ice level sensor worked as designed. I then went to gain access to the back of the unit, and when I took the toe plate off I found the condenser completely covered in hair and dust. I informed the customer this could very likely cause cooling issues in their unit. In turn, cause intermittent failure on the IM. Once I gained access to the control I ohmd out the IM thermistor. It read as 9k ohms, which is good for the temp. I found the IM working as designed and most likely failing due to temps fluctuating from the dirty condenser. Upon further inspection I found the ice box with a big hole in the bottom, which was allowing ice to get trapped under it. Thus, making it inaccessible or not able to be removed. I am ordering the ice box and will have to office reschedule to return and install. ; ordrng 1 W11129522 (Ice Box)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM06
Near Del Valle, TX 78617
Jacob
Job Details: 08/05/2021
Arrived onsite for unit leaking water from the ice maker. Looked at the ice maker in the Freezer and saw that a thick sheet of ice was frozen all along with the bottom of the freezer with the tenants food stuck in it. Let them know that it needs to be unthawed before diagnosing upon return. Office to reschedule ; O-emld tckt