We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Manor, TX 78653
Matthew
Job Details: 05/24/2021
Arrived onsite to replace damaged console. Found console to be incorrect part. Will need to order and reschedule. Office to reschedule ; ordrng 1 WPW10733627 (console)
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 05/24/2021
Arrived on site for oven intermittently powering off and light will not turn on at control. Confirm light failure. Per diagnostics mode and tested light in component activation and found responding. Found failed UI. Found no ETA available on part. Office to schedule appointment when ETA is available. ; ordrng 1 W11296171 (UI)
We serviced a
KITCHENAID BUILT-IN M/W
Model KMBD104GSS01
Near Austin, TX 78732
Brandon
Job Details: 05/24/2021
"Arrived on site for customer complaint of UI console not responding after cooking foods that put of steam or high moisture, found unit working as designed, instructed customer to cover food with Tupperware lids, wax paper, or paper towels.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 05/24/2021
"Arrived in n site to install previous diagnosed part. Gained access to evaporator drain pan. Removed failed evaporator drain pan and installed new. Simulated defrost cycle by pouring water over the evaporator. Assembled unit and tested all components. All tested good, no water leaks detected"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Leander, TX 78641
Justin
Job Details: 05/24/2021
"Arrived on site for a dishwasher with the door not closing properly. Upon arrival the customer stated the door was catching on the left side, and they felt the door was to wobbly when you grabbed the top and moved the right side forward and the left side back. I advised the customer the door is a little rigid and the movement is as designed. However, the feet needed to be leveled in order to prevent the door from hitting on the left side. I adjusted the feet and the door was no longer catching. I verified with the customer this was working for them. They said it was now good. The unit is working as designed. Call complete."
We serviced a
MAYTAG DRYER
Model MEDB855DC4
Near Lakeway, TX 78738
Brandon
Job Details: 05/24/2021
"Arrived on site for customer complaint of unit making loud noise, found failed idler and right rear roller, I replaced both parts, unit tested good.
We serviced a
WHIRLPOOL WASHER
Model WTW4850XQ0
Near San Marcos, TX 78666
Noah D
Job Details: 05/24/2021
"Arrived on site to inspect unit for not cycling correctly, upon inspection and testing found the unit was working to normal specs.
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS0
Near Hutto, TX 78634
Wesley
Job Details: 05/24/2021
Arrived onsite and repaired dishwasher with failed washmotor. Replaced sump and motor to repair. Unit is now operating as designed. All checks good.
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFS00
Near Round Rock, TX 78665
Wesley
Job Details: 05/24/2021
Arrived onsite and found unit operating and began to price ice but flex tray icemaker lost position. Ordering icemaker to repair. Also ordering pads to dampen occasional condenser rattle. ; ordrng 3 W11113654 (Pad)s
We serviced a
WHIRLPOOL FREEZER
Model WRX986SIHZ00
Near Hutto, TX 78634
Jimmy J.
Job Details: 05/24/2021
Arrived on site for WHIRLPOOL- Fridge- Freezer lights are out LED. Found freezer driver module completely dead. Removed module and installed new module. Freezer module light came on as designed. Lights in fridge as bright as they should be. Job completed.
We serviced a
GE REFRIGERATOR
Model GSHS6HGDBCSS
Near Georgetown, TX 78628
Lou
Job Details: 05/24/2021
"Arrived on site to inspect refrigerator noises. Upon further inspection, customer advised that when they dispense water, the unit makes a grinding noise. I tested the dispenser and could not duplicate the noise. I inspected the filter/filter head and they are good. Customer advised that the noise is intermittent and sounds like a jackhammer. Also, the customer advised that the ice bin auger is broken. I found the front fin of the auger is broken and will need to be replaced. I am ordering the inlet valve, ice bin and CNOTE-AUTHORIZATION FOR PARTS ORDERD AND ALL PRESCREENED PARTS. Office to schedule return service. No water leaks observed during service.; ordrng 1 WR17X12138 (Ice bin) and 1 WR57X10032 (Water valve) and 1 CNOTE (AUTHORIZATION)"
We serviced a
WHIRLPOOL VENTHOOD
Model WVW53UC6FS
Near Meadowlakes, TX 78654
Justin
Job Details: 05/24/2021
Arrived on site for a vent hood not functioning. I found no voltage going to the unit. I informed the builder of my findings and let him know they will need an electrician. Call complete
We serviced a
AMANA MICROWAVE
Model AMV2307PFB05
Near Austin, TX 78724
Scott
Job Details: 05/24/2021
Arrived on site for blower . No voltage from control . Replaced control . Still no fan . Checked resistance on blower motor . Found motor omhed out of range . Ordering blower motor . Call to set return ; ordrng 1 W10825649 (BLOWER MOTOR ) and 1 W11169310 (INTERLOCK) and 1 W11182141 (INTERLOCK )
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 05/24/2021
Arrived on site for COMPLAINTNOTE:REFRIGERATOR DOOR ALARMS KEEPS ALERTING/BEEPING. Arrived onsite and found frozen fresh food evaporator cover. Found light switches are not recognizing the door is closed when they are shut. UI shows red light indicating door(s) open. Pulled out fridge and found large frosted area on back panel below hv control cover that was melting onto back cardboard panel. Called WP techline and spoke to Andy.
We serviced a
MAYTAG WASHER
Model MVWB835DW0
Near Cedar Park, TX 78613
Kayman
Job Details: 05/24/2021
"Arrived onsite for washer leaking. Upon inspecting the diagnostics mode I found F5E3,F0E2,F5E2 stored on the system. I let the verification cycle run through. I couldnt see my visible leaks so I lifted the unit. I could see water trailing down from the back left of the unit. I accessed the control/valve and found the spot where the valve sits had standing water in it and the connector was corroding. I ran both cold and hot sides of the valve separately and could not see a leak
We serviced a
MAYTAG MICROWAVE
Model UMC5200BAS06
Near Cedar Creek, TX 78612
Matthew
Job Details: 05/24/2021
"Arrived onsite for microwave not functioning. Upon inspection tested fuse and thermostats, passed. Recorded incoming voltage at 122vac from source but lost voltage at filter board. Unit will not output voltage. Need to order Filter board, power cord and control. Need AUTHO. Office to reschedule ; ordrng 1 DE39-00040G (power cord) and 1 DE96-00399B (filter,noise) and 1 NEEDAUTHO (NEED AUTHO ) and 1 W10261245 (pcb)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Leander, TX 78641
Kayman
Job Details: 05/24/2021
Arrived onsite for dishwasher leaking rinse aid from the dispenser. Upon inspection I confirmed the dispenser would leak out rinse aid when the door was lifted to close. I replaced the dispenser and tested the unit. The unit is working as designed at this time and no leaks were detected during time of service. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WFW9550WW10
Near Lago Vista, TX 78645
Justin
Job Details: 05/24/2021
"Arrived on site for a washing machine not getting any water to the unit. I put the unit into diagnostics mode and found stored error code F21 for long drain. I then tried to run a test cycle, but it ran on drain the entire time and never switched to anything else. I then tried to run a normal cycle and the same thing occurred. After running for several minutes it threw an F21 error for long drain. I gained access to the filter and found several coins in it. I drained out the tube and cleared the clog. I then ran a test cycle and found it filled and ran through as designed. No error codes were thrown. I then began a normal cycle and it started fine as ran fine. I advised the customer of my findings. The unit is now running as designed. No leaks observed at the time of service.
We serviced a
WHIRLPOOL OVEN
Model WFG505M0BS3
Near Buda, TX 78610
Leonardo
Job Details: 05/24/2021
Arrived on site to test unit for broken inner glass. Test unit and found broken glass.Test unit and unit test good job complete.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Austin, TX 78752
Scott
Job Details: 05/24/2021
Arrived on site for washer not agitating. Found actuator failed. Replaced with actuator. Ran calibration and diagnostics wash. All checked normal. No water leaks detected at time of service. Job complete .
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Austin, TX 78758
David Z
Job Details: 05/24/2021
"Arrived on site to diagnose washer that was not engaging and just blinking sensing. Read error codes and found motor fault present. Tested unit and could not get motor to engage. Ordering motor, cap, control and harness if needed.; ordrng 1 W11417466 (Control) and 1 W10890624 (Motor) and 1 W11428524 (Capacitor) and 1 W11545744 (Harness)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Dripping Springs, TX 78620
Leonardo
Job Details: 05/24/2021
Arrived on site to test unit for door not closing correctly. Test unit and found unit not leveled due to cabinet cut correctly. Pulled unit out and door closing correctly took pictures of cabinet cut to small also found kick plate loose hitting door when opening will order new clips. Office to reschedule. ; ordrng 2 WPW10503548 (Retainers)s
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS03
Near New Braunfels, TX 78132
Noah D
Job Details: 05/24/2021
"Arrived on site to inspect unit for not closing programs when done, upon inspection found the unit had 2 miscommunication error between UI and control, ordering both to fix intermittent issue. Office to reschedule ; ordrng 1 W11105016 (console) and 1 W11253187 (cntrl-elec)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ04
Near Temple, TX 76502
Jonathan M
Job Details: 05/24/2021
Arrived on site for a refrigerator that it?s not cooling. Inspected unit and work area. Found the compressor would kick on initially but shut off within a few seconds. Replaced starting device and tested unit. Unit begin working as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS04
Near Hutto, TX 78634
Wesley
Job Details: 05/24/2021
"Arrived onsite and replaced the Orion board and all symptoms were remedied. All checks good, advised customer on repair."
We serviced a
JENN-AIR RANGE
Model JGS9900CDS02
Near Austin, TX 78746
Kevin
Job Details: 05/24/2021
ordrng 12 WP3368921 (Torx screw)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Austin, TX 78758
David Z
Job Details: 05/24/2021
"Arrived on site to diagnose refrigerator that has low ice production. On inspection found the unit had full bin of ice indicating unit has been properly making ice. Checked the door seals, ice door flap and evaporator and found no gaps in gasket and no leaking seals. Advised customer that a little space is needed from the back liner of the FC and from the Unit itself and the wall for proper airflow. Instructed the customer on the priority of cooling in the refrigerator. No issues found unit is working as designed. Call complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Austin, TX 78758
David Z
Job Details: 05/24/2021
"Arrived on site to diagnose refrigerator that has low ice production. On inspection found the unit had full bin of ice indicating unit has been properly making ice. Checked the door seals, ice door flap and evaporator and found no gaps in gasket and no leaking seals. Advised customer that a little space is needed from the back liner of the FC and from the Unit itself and the wall for proper airflow. Instructed the customer on the priority of cooling in the refrigerator. No issues found unit is working as designed. Call complete"
We serviced a
KITCHENAID ICE MACHINE
Model KUIC15PRXS3
Near Austin, TX 78734
Brandon
Job Details: 05/24/2021
"Arrived on site for customer complaint of unit leaking and not draining, found failed drain pump, I replaced drain pump, unit tested good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW06
Near Austin, TX 78702
Luis
Job Details: 05/24/2021
"Arrived on site for no cool. Removed compressor cover found traces of oil on filter drier,while removing filter drier found cap tube broken in liner
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC5
Near Little River-Academy, TX 76554
Al
Job Details: 05/24/2021
Arrived on site and inspected washer not completing cycles.Ran diagnostics and found the errors F3/E2 & F8/E1 Long fill were directly related to the valve.Disassembled and found sediment buildup in the lines.Removed and replaced the valve and tested the unit and unit tested as designed without delays
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Cedar Park, TX 78613
Kayman
Job Details: 05/24/2021
Arrived onsite for refrigerator freezing stuff in the RC and not making ice. Upon inspection I found FC8 = RC=31. I found the unit stuck in defrost. I accessed the evaporator and found a good frost pattern but the heater would not turn off. I replaced the control box and evaporator thermistor. As I replaced these parts I noticed the front panel where the condenser line runs through felt abnormally hot to the touch. I accessed the condenser fan and found it dead or not operating. I tested voltage at the connector and found only 57 Vac present when 120 Vac is needed to power the fan. I checked red to ground and found 125 Vac present.
We serviced a
MAYTAG WASHER
Model MGD6230HW0
Near Austin, TX 78704
Jacob
Job Details: 05/24/2021
Arrived onsite to replace control. Replaced control. Tested unit. Unit tested good. No issues at this time. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model GU3600XTVY1
Near Dripping Springs, TX 78620
Leonardo
Job Details: 05/24/2021
Arrived on site to test unit for unit not washing. Test unit and found bad wash motor. Replaced Sump and motor test unit and unit test good job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Lago Vista, TX 78645
Justin
Job Details: 05/24/2021
"Arrived on site for a refrigerator that will crush the ice sometimes on cubed. Upon arrival the customer stated that the unit will crush a small amount of ice when dispensing on cubed. I advised the customer sometimes the auger arm can break up some cubes while dispensing, particularly if they are clumped together. She also stated that the ice maker has slow production and only makes a few trays a day. I checked the temps and found the FC at 3?F, the RC at 37?F, and the ice box at 14?F. I put the unit into diagnostics mode and the fan worked as designed. The ice box thermistor also read good. I jumped the harvest and fill and found neither worked. I then checked voltage to the IM while trying to jump and found 0VAC. I gained access to the harness and observed no damage. I still found no voltage. This indicates a faulty control. I am ordering the control and will return with all of the other parts. Ordering a valve just in case. Office to reschedule. ; ordrng 1 W11399844 (Control) and 1 W11043013 (Valve)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS02
Near Austin, TX 78704
Jacob
Job Details: 05/24/2021
Arrived onsite to replace RC kit. Replaced Part. Unit is working as designed. Let customer know to allow the unit some time to get to correct temperature.
We serviced a
GE REFRIGERATOR
Model GFE28GSKFSS
Near Cedar Park, TX 78613
David S
Job Details: 05/24/2021
"Arrived on site for no cool in refrigerator compartment and previous freeze in crisper drawer, customer informed that the freezer is still cooling but the fridge compartment temperature is high, found frost on the fresh food evap cover. Put unit into service diagnostics and the condenser fan is still running even though the unit should not be functioning while in diagnostics. Ran service diagnostics to check the compressor, tested fine, checked the fresh food section evap fan motor, fan motor did not come on, accessed housing and found ice blocking the drain tube and that the fan motor had failed. Removed the fan motor and steamed out the drain tube to be fully clear. After replacing the fan we noticed the unit has a proper frost pattern and the unit is now operating as designed.
We serviced a
GE REFRIGERATOR
Model PFSS6PKWASS
Near Austin, TX 78732
Brandon
Job Details: 05/24/2021
"Arrived on site for customer complaint of unit not cooling, found compressor running, fans running, unit not cool at all, found sealed system leak. Ordering compressor, RC evaporator, filter drier, evap cover and coupler. ; ordrng 1 Cnote (SS tech/2 hour) and 1 WR85X10097 (RC evap) and 1 WR13X10573 (Evap cover) and 1 WR87X10170 (Compressor) and 1 W10143759 (Filter drier) and 1 W10913906 (Coupler) and 1 Cnote (Auth/office to reschedule)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF540CWHZ03
Near San Marcos, TX 78666
Noah D
Job Details: 05/24/2021
"Arrived on site to inspect unit for not running quietly. Upon inspection found the tubing on the back clicking on cab, took off packing tape and readjusted. All sounds disappeared. Complete"
We serviced a
KITCHENAID REFRIGERATOR
Model WRF535SWHZ01
Near Georgetown, TX 78633
Lou
Job Details: 05/24/2021
"Arrived on site to inspect refrigerator making a clicking noise. Upon further inspection, the customer advised that the clicking noise is coming from the freezer section. I heard the noise and found it was the tag on the power cord flapping and tapping on the back of the unit and wall. I wrapped the tag around the cord and taped it down.No water leaks observed during service, job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS01
Near Austin, TX 78703
Jacob
Job Details: 05/24/2021
Arrived onsite for light at the top of the freezer being dim. Looked at the light and saw an light had gone bad. Replaced the light and the light started working. No issues at this time. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM03
Near Taylor, TX 76574
Wesley
Job Details: 05/24/2021
Arrived onsite and repaired water flow issue by replacing water resevoir with filter housing. All checks good. Unit is now operating as designed.
We serviced a
GE REFRIGERATOR
Model PFCS1RKZHSS
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 05/24/2021
"Arrived on site for refrigerator not producing ice. Inspected unit and work area. Found 30+ cubes in ice container . Checked venting to ice maker and found good. Measured temperature in FC at 2.2?. Called GE tech support and spoke with Kasey and found ice fan not working. Found ice fan not operating. He stated that to replace control with fan, due to DC circuit. ; ordrng 1 WR55X11098 (CONTROL) and 1 WR60X10330 (FAN)"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near Leander, TX 78641
Justin
Job Details: 05/24/2021
"Arrived on site for a wall oven that was not getting proper temps. Upon arrival the customer stated that the unit would sometimes cook uneven, and that the temp would not stay consistent. I put the unit into diagnostics mode and found stored error code F6E4 for UI to control status mismatch. The customer stated however they had bad power outages a while back which could of created this. I preheated the unit and found the average temps at 351?F. I did not find any issue with the control or UI.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FRS3R5EMB4
Near Austin, TX 78703
Jacob
Job Details: 05/24/2021
"Arrived onsite for unit not dispensing water. Tried water and saw no water coming out. The water valve will energize and work. Checked the water hose from under the door and water did have pressure running through it. Spoke with PR and helped recommend that the door be replaced because the lines are freezing up inside the door keeping the water from dispensing. Needs authorization before returning. ; ordrng 1 241668506 (dsp 23 door-frz)"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FPBC2277RF3
Near Austin, TX 78704
Jacob
Job Details: 05/24/2021
Arrived onsite to replace part ordered by previous tech. When taking the old one off. Notice a build up of ice behind the ice maker and somehow a propeller had broken off in the ice build up. Ordered parts. Needs authorization before returning. ; ordrng 1 242094802 (heater-defrost) and 1 5303918810 (THERMISTOR ) and 1 5304493604 (fan & gasket kit)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS00
Near Austin, TX 78731
Luis
Job Details: 05/24/2021
"Arrived on site. Found busted water valve in compressor compartment,replaced water valve,checked water dispenser good,checked water line and connections no leaks.
We serviced a
WHIRLPOOL OVEN
Model WFC150M0JW0
Near Waco, TX 76704
Jonathan M
Job Details: 05/24/2021
Arrived on site to install previously diagnosed parks. Inspected unit and work area. Replaced control and tested unit. Unit begin working as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ET1CHMXKT03
Near New Braunfels, TX 78132
Noah D
Job Details: 05/24/2021
"Arrived on site to inspect unit for not cooling In fridge, upon inspection found the air holes clogged with ice and evap fan not running, cleared all ice and checked units drain, cleared drain and wired in new fan from Kekler WP2315539. Tested unit and all functions worked. Complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KSRX25FSST01
Near Lakeway, TX 78734
Brandon
Job Details: 05/24/2021
"Arrived on site for customer complaint of refrigerator not cooling, found compressor running, all fans running, unit completely warm, found sealed system leak. Ordering compressor, evaporator, filter drier, and coupler. ; ordrng 1 Cnote (Auth/office to reschedule) and 1 Cnote (SS tech/2 hour job) and 1 WP2188823 (Evaporator) and 1 W10309994 (Compressor) and 1 W10843121 (Drier) and 1 W10913906 (Coupler)"
We serviced a
KITCHENAID COOKTOP
Model KCGS956ESS02
Near Georgetown, TX 78633
Lou
Job Details: 05/24/2021
"Arrived on site to install previously diagnosed and ordered parts. Upon arrival, I installed the front right burner brass washer and the mounting brackets w/screws. Tested the unit and it is operating as designed and secured to the countertop. No gas leaks detected during service, job completed."
We serviced a
MAYTAG DRYER
Model MEDB400VQ0
Near Buda, TX 78610
Jacob
Job Details: 05/22/2021
Arrived onsite for unit giving an F33 error code. Put unit in diagnostics and unit would not test. Did get F33 error. Positive the console is or the control as well.
We serviced a
AMANA REFRIGERATOR
Model AFI2539ERM00
Near Georgetown, TX 78633
Lou
Job Details: 05/22/2021
"Arrived on site to inspect refrigerator no cool. Upon further inspection, I found both compartments warm. Placed unit in diagnostics and tested the compressor & condenser fan and neither came on. I tested voltage to the condenser fan at the hv control and found no voltage. I removed and replaced the hv control and once I plugged the unit in, the compressor and fan came on immediately. No water leaks observed during service, job completed. I recommended that the customer allow the unit at least 24 hours to completely cool and approximately 48 hours for ice production to be good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near San Marcos, TX 78666
Noah D
Job Details: 05/22/2021
"Arrived on site to inspect unit for uneven doors, upon inspecting found the left side door jutted out a small amount, checked hardware and removed door, moved over all hardware and installed new door. Checked for all functions with no issues. Complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ01
Near Austin, TX 78739
Brandon
Job Details: 05/22/2021
"Arrived on site for customer complaint of no light in freezer, found failed module, I replaced module, unit tested good."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM8
Near Canyon Lake, TX 78130
Noah D
Job Details: 05/22/2021
"Arrived on site to inspect unit for not starting, upon inspection found the unit was not wired in correctly, rewired and tested unit. No problems found. Complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ4
Near Canyon Lake, TX 78130
Noah D
Job Details: 05/22/2021
"Arrived on site to inspect unit for not allowing heat and flipping breaker, upon inspection found the interlocks not closing correctly and causing issues, removed 2 switches with no change, ordering full interlocks. Office to reschedule ; ordrng 1 W11433682 (INTERLOCK ) and 1 W11433683 (INTERLOCK)"
We serviced a
GE REFRIGERATOR
Model PFSS6PKXCSS
Near Georgetown, TX 78633
Lou
Job Details: 05/22/2021
"Arrived on site to inspect refrigerator water dispenser area leaking water and the ice maker not working. Upon further inspection, I found the ice separator door broken and and the filter head damaged. I advised the customer of my findings. I am ordering the separator and CNOTE-AUTHORIZATION for all parts. Will return with all prescreened parts and office to schedule return service. Will replace the separator and filter head return.; ordrng 1 WR13X10737 (Separator/ice chute door assembly) and 1 CNOTE (AUTHORIZATION)"
We serviced a
WHIRLPOOL WASHER
Model MHW5630HW2
Near Austin, TX 78704
Jacob
Job Details: 05/22/2021
"Arrived onsite for unit not rinsing the clothes. Put unit in diagnostics and got, F8E1 valve failure. Checked the water valve on the unit and saw a build up of dirt in the valves. Replaced both valve. Tested unit. No issues at this time. Job complete."
We serviced a
AMANA DRYER
Model NED4655EW1
Near Austin, TX 78744
Jacob
Job Details: 05/22/2021
Arrived onsite for unit not heating. Moved unit away from the wall. Tested unit. And unit did heat with no issues. Let customer know that the unit is working. Did let them know that there could be a flow restriction in the wall and to get wall side checked just incase there isn?t any blockage from the unit not heating properly. No issues at this time. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF993FIFM00
Near Georgetown, TX 78628
Lou
Job Details: 05/22/2021
"Arrived on site to inspect refrigerator noises. Upon further inspection, the customer advised that the unit makes and loud noise coming from the RC section. I removed the bottom drawer form the RC section and found ice at the bottom the RC evap cover. I disassembled the RC section and found the RC evaporator cover stuck to the evaporator. I removed the evap cover and using my steamer, I removed the ice buildup. Installed the new evap cover with thermistor/fan assembly. I secured the thermistor to the suction line with foil tape and ziptie. Reassembled this unit and tested. Unit is operating as designed. I sealed the gap in the drain tube with silicone. No water leaks observed during service, job completed."
We serviced a
KITCHENAID MICROWAVE
Model KMHS120ESS8
Near Austin, TX 78738
Brandon
Job Details: 05/22/2021
"Arrived on site for customer complaint of door open error code, found failed interlocks, I replaced interlocks unit tested good, customer had broken grille, drop shipping grille to customer. 1 W10701697 (Grille) and 1 Cnote (Drop ship grille to customer)"
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS0
Near New Braunfels, TX 78130
Noah D
Job Details: 05/22/2021
"Arrived on site to inspect unit for not heating left front element, upon inspection found the switch shorted causing issue. Replaced switch and tested. Complete"
We serviced a
MAYTAG WASHER
Model MVWB955FC1
Near New Braunfels, TX 78132
Andrew
Job Details: 05/22/2021
"Arrived on site to test unit for error lid lock issues. Found error codes f5e2 and f5e3(lid unlock/failures). Checked resistance on latch and found latch was not recognizing if lid is open or closed. Replaced latch, tested unit, unit works good. No leaks detected at time of service.
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW0
Near Canyon Lake, TX 78133
Andrew
Job Details: 05/22/2021
Arrived on site to test unit for lid lock not engaging. Found lid is broken preventing latch from recognizing lid is in closed position. Found suspension is very weak. Found UI is not responding properly and acting erratically. Also found gearcase is shot.
We serviced a
MAYTAG WASHER
Model MVWB855DC3
Near Austin, TX 78738
Brandon
Job Details: 05/22/2021
"Arrived on site for customer complaint of unit not powering on, found loose connection at main board from UI harness, I tightened up connection, unit tested good, will need UI console."
We serviced a
MAYTAG DRYER
Model MED7230HW0
Near Georgetown, TX 78626
Lou
Job Details: 05/22/2021
"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis with the blower wheel being damaged, I removed and replaced the blower wheel and tested. Unit is operating as designed. No lint observed during service, job completed."
We serviced a
WHIRLPOOL DRYER
Model NED4655EW1
Near Austin, TX 78702
Jacob
Job Details: 05/22/2021
"Arrived onsite for unit not heating. Tested unit. Upon further inspection. Found that one of the connections for the thermistor was not connected. Re connected wire. Tested unit. Unit tested good. Also let the, know that the vent tube was crushed and needed to possibly be replaced or cut down to fit better and get rid of the crushed ends. No issues at this time. Job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near San Marcos, TX 78666
Noah D
Job Details: 05/22/2021
"Arrived on site to inspect fridge for not cooling when filled with food, upon inspection found the unit had begun to frost up on back wall again, customer had found large amount of ice on back wall when he filled it. Ordering UI and control to fix defrost issue. Office to reschedule ; ordrng 1 W11129551 (UI )"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near New Braunfels, TX 78130
Andrew
Job Details: 05/22/2021
"Arrived on site to test unit for FC light module not illuminating. Switch tested good. Replaced module, tested unit, unit works good. No leaks detected. Job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Austin, TX 78748
Jacob
Job Details: 05/22/2021
Arrived onsite for unit not filling with water. Tested unit. And found that the water valve was not allowing much water into the unit. Checked the valve from the wall and valves were on. Checked the hose and the valve at the unit. Found no type of issues there. Found the water valve in the unit not opening up all the way. Replaced valve. Tested unit. Unit tested good. No leaks at this time. Job complete
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near New Braunfels, TX 78130
Andrew
Job Details: 05/22/2021
"Arrived on site to replace gearcase, splutch, drive belt, actuator and drain pump from previous diagnosis. Replaced parts and tested unit. Unit works good. Found inlet valves had sediment built up, so I replaced valves to prevent a callback. No leaks detected. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Austin, TX 78744
Jacob
Job Details: 05/22/2021
Arrived onsite for unit not filtering the water. The unit is working as designed when calling for the water. Let customer know that filter will only filter out particles in the water and not change the taste. Suggested to possibly change the filter. Will need to call tech line if we return. No leaks at this time. Job complete
We serviced a
WHIRLPOOL ICE MACHINE
Model GI15NDXZS2
Near Canyon Lake, TX 78133
Andrew
Job Details: 05/22/2021
Arrived on site to test unit for not producing ice. Ran diagnostics and found recirculating pump and reservoir pump not engaging during diagnostics. Verified proper voltage 14.2vac. All other components engaged as designed. Needing recirculating and reservoir pumps. Office to reschedule. ; ordrng 1 W11325175 (RECIRCULATING PUMP ) and 1 WPW10489125 (pump)
We serviced a
GE WASHER
Model WHDSR109J5WW
Near San Marcos, TX 78666
Noah D
Job Details: 05/22/2021
"Arrived on site to inspect unit for not filling correctly, upon inspection found the unit did fill and completely overfilled and didn?t move the time. Ordering full timer and sensor. Cleaned up water completely with shop vac. Ordering parts. Office to reschedule ; ordrng 1 AUTHO (AUTHO ) and 1 WH01X10310 (washing machine knob) and 1 WH02X10093 (ring compression) and 1 WH11X10049 (dial asm) and 1 WH12X10337 (timer asm washer) and 1 WH12X10378 (switch pressure) and 1 WH1X2117 (pin) and 1 WH41X365 (hose,water level)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near New Braunfels, TX 78130
Andrew
Job Details: 05/22/2021
"Arrived on site to test unit for not draining. Found knockout on garbage disposal was not removed preventing unit from draining. Removed knockout, tested unit, unit works good. No leaks detected. Job complete."
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS03
Near Georgetown, TX 78633
Lou
Job Details: 05/22/2021
"Arrived on site to inspect microwave/oven wall combo unit not operating. Upon further inspection, I attempted to test the microwave and when I entered the time of 5 secs and see start, the microwave failed to come on and the screen showed 1 minute. Placed the unit in diagnostics and checked error codes and found F6E4. Cleared the code and cycled power at the breaker for 1 minute. Attempted to use microwave again and this time I see the +30 secs button and the screen showed 5 seconds and failed to turn on. I am ordering the main control (F6E4) and console and will return with all prescreened parts. Office to schedule return service due to availability of parts.; ordrng 1 W11261167 (Main control) and 1 W11297728 (Console UI) and 1 W11325603 (Microwave control)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Canyon Lake, TX 78130
Noah D
Job Details: 05/22/2021
"Arrived on site to inspect unit for not cleaning dishes, upon inspection found the units pump not working, Replaced pump and motor with no issues, no leaks found. Tested and pump started. Complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near New Braunfels, TX 78130
Andrew
Job Details: 05/22/2021
"Arrived on site to test unit for leak from left side. Found vent was leaking. Also found third level spray arm keeps falling off. Recommend replacing vent, deflector, third level spray arm and retainer, office to reschedule. ; ordrng 1 WP3400918 (upper spray arm ret) and 1 WPW10195032 (deflector) and 1 WPW10327455 (spray arm upper) and 1 WPW10469574 (vent asm)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KUWR204ESB00
Near Canyon Lake, TX 78132
Andrew
Job Details: 05/22/2021
"Arrived on site to test unit for loud humming noise. Unit is under warranty since customer purchased new home in April with appliances. Found condenser bracket screw was loose causing slight vibration. Tightened screw, tested unit, sound is gone. Advised customer on unit operation to help better understand unit is operating as designed. Job complete."
We serviced a
KITCHENAID MICROWAVE
Model KCMS125ESB0
Near Lakeway, TX 78734
Brandon
Job Details: 05/22/2021
"Arrived on site for customer complaint of unit not working and made a spark, I found open fuse and open door switch, I replaced fuse and door switch, found unit powered on and would not heat, found failed capacitor, magnetron, and diode. . ; ordrng 1 4313107 (Magnatron) and 1 4313100 (Capacitor) and 1 WP4313101 (Diode) and 1 W10138793 (Fuse) and 1 Cnote (Parts research/office to reschedule)"
We serviced a
WHIRLPOOL VENTHOOD
Model WVU17UC0JS0
Near Buda, TX 78610
Brandon
Job Details: 05/22/2021
"Arrived on site to drop off filter, I placed filter on front door step."
We serviced a
SAMSUNG DRYER
Model DV42H5200EP/A3
Near Austin, TX 78732
Brandon
Job Details: 05/22/2021
"Arrived on site for customer complaint of drum not turning when started, found failed front right support and failed idler pulley, I replaced both parts, unit tested good,
We serviced a
WHIRLPOOL DRYER
Model WED5100VQ0
Near Georgetown, TX 78628
Lou
Job Details: 05/22/2021
"Arrived on site to inspect dryer not working. Upon further inspection, I found the door switch was broken. I tested the unit and it came on even with the door switch broken. Ordering the door switch and office to schedule return service. No lint observed during service."
We serviced a
MAYTAG DRYER
Model MEDB850YW1
Near Austin, TX 78739
Brandon
Job Details: 05/22/2021
"Arrived on site for customer complaint of door not closing, found broken latch, did not have parts on hand, ordering part. ; O-emld tckt"
We serviced a
KITCHENAID REFRIGERATOR
Model KSCS23INBL00
Near Georgetown, TX 78628
Lou
Job Details: 05/22/2021
"Arrived on site to inspect refrigerator not cooling. Upon further inspection, the customer had unplugged the unit and allowed it to defrost. I plugged the unit back in and attempted to place it in diagnostics to test the defrost heater/thermistor and it failed. When I unplugged the control in the RC section, the compressor and condenser fan came on. I traced the harness to the main control at the back of the unit and found the control bad. Unit left unplugged for safety.; ordrng 1 W10823804 (Control) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ08
Near Buda, TX 78610
Jacob
Job Details: 05/22/2021
"Arrived onsite for unit not dispensing ice properly. Customer had an issue with the ice being stuck together, that causing the dispenser to get clogged with ice. Looked at the ice and ice looked normal when coming out of the ice motor. The bin came out easy with no issues. Explained customer as to how the ice come out of the ice maker and it is normal that the come out stuck together. Could not find anything wrong with the unit. No leaks at this time. Job complete"
We serviced a
MAYTAG WASHER
Model MVWC416FW1
Near Austin, TX 78703
Jacob
Job Details: 05/22/2021
"Arrived onsite for unit not able to start a wash. Tested unit. As soon plugging in the unit, it would start the drain motor. Needed to replace the control. Replaced control. Tested unit. Unit having issues with filling with water. While testing the unit still, heard one of the valve trying to open. Replaced valve. Unit tested good. No leaks at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM00
Near Pflugerville, TX 78660
Wesley
Job Details: 05/21/2021
Arrived onsite and found freezer module had failed and caused upper fridge lighting to go out. Replaced freezer module and restored entire circuit. Unit is now operating as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF302ESS02
Near Austin, TX 78746
Kevin
Job Details: 05/21/2021
"Arrived on site and inspected refrigerator and found when internal water dispenser is pressed there is a pause before water is actually dispensed. The length of the pause depends on how recently The dispenser was run previously. spoke with techline and they said this is due to low water pressure, the pressure takes time to build before the valve opens if it has not been used in a while. If it has been used recently it takes less time and if that has been used immediately before it gives water immediately.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Austin, TX 78723
Jacob
Job Details: 05/21/2021
Arrived onsite for unit staying stuck in drain mode. Plugged unit back in and unit went straight to drain mode and would not operate normal. Replaced control board. Tested unit. Unit tested good. No leaks at this time. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS01
Near Driftwood, TX 78619
Andrew
Job Details: 05/21/2021
"Arrived on site to test unit for door alarm intermittently going off at random times. All switches tested good. Found all connections properly secured. Was not able to replicate issue. Spoke with techline and advised customer to ensure proper closing of doors and drawers. Found bad FC light. Replaced light, tested unit, unit works good. No leaks detected. Job complete.??????SR#7730820892"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near Austin, TX 78749
Luis
Job Details: 05/21/2021
"Arrived on site for no water or ice. Diagnosed air migrating from gaps between fan scroll and air tower causing water tank to freeze. Defrosted water tank,added sealer between gaps."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Austin, TX 78704
Luis
Job Details: 05/21/2021
"Arrived on site for cooling complaint and ice build up. Found evaporator incased in ice,defrosted evaporator replaced harness assembly. Per service pointer W11092686 secured thermistor to correct location on suction line using foil tape and a zip tie,secured evaporator to liner wall using clamps and zip tie,secured cover with 4screws adjusted drain pan to sit level.
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Austin, TX 78750
Justin
Job Details: 05/21/2021
"(TM) arrived on site to diagnose unit with intermittent UI functionality and no sound from the unit, customer informed the unit has not been making any noises and had been intermittently working from the UI. Found that the unit is working as designed with no error codes but the sound is not functioning, found that when trying to test the unit in a diagnostics cycle (51) the buttons on the UI are intermittently functioning not allowing us to put into a cycle. Upon replacement of the UI the unit showed the error code F0E3, advised customer on overloading with large blankets or too many towels in the unit which can lead to intermittent motor failure. Found error code F6E3 signifying that the UI was having an issue communicating with the ACU. Put unit into diagnostics mode and started a cycle with test 51, unit is functioning as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Round Rock, TX 78664
Cliff
Job Details: 05/21/2021
"Arrived on site to diagnose a refrigerator that is not cooling. Found dye on ff evaporator. Due to contaminated system compressor, drier, and evap will need to be replaced to complete repairs. Office to set return appointment for 3 hours. ; ordrng 1 W11116006 (Evap) and 1 W10832994 (Compressor) and 1 WPW10143759 (Drier) and 1 W10913906 (Stub) and 1 3hourjob"
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS0
Near Kyle, TX 78640
Kevin
Job Details: 05/21/2021
"Arrived on site and inspected range and found no power showing on display, inspected incoming power and found one connection loose on Tono block. After correcting this sound breaker is tripped. Breaker will only reset for a few seconds before flipping off again. Unplugged range from outlet and breaker will still flip off. And electrician will be needed to correct the issue, job complete"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Austin, TX 78704
Kevin
Job Details: 05/21/2021
"Arrived on site and replaced inner drain hose diagnosed on previous visit, after replacement Washer is now operating properly there is no more leaking, job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near Cedar Park, TX 78613
Kayman
Job Details: 05/21/2021
Arrived onsite to install previously diagnosed parts. I installed the side panel UI Orion control and HV control. I powered on the unit and it is working as designed at this time. I advised the Customer to monitor the unit over the weekend to make sure frost does not build again. No leaks detected during time of service. Job complete.
We serviced a
MAYTAG WASHER
Model MHW5500FW1
Near Austin, TX 78736
Robert
Job Details: 05/21/2021
Arrived on job for complaints of door not opening. Found washer locked and code for too much water. Found the drain pump and water level switch causing issues. ordrng 1 WPW10448876 (switch-wl) and 1 WPW10605427 (pump-water)