We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Mustang Ridge, TX 78610
Justin
Job Details: 06/14/2022
Arrived on site for a microwave with the light not working. I gained access to the socket and found it bad and the bulb burnt out. I found constant voltage going to the socket indicating a bad control. I replaced the socket and control. The unit is now working as designed.
We serviced a
AMANA MICROWAVE
Model AMV2307PFB04
Near Uhland, TX 78640
Leonardo
Job Details: 06/14/2022
Arrived on site to replace door. Replaced door test unit and unit test good job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS5
Near Austin, TX 78747
Leonardo
Job Details: 06/14/2022
Arrived on site to test unit for no power. Test unit and found unit getting correct voltage found bad console. Replaced console under 5 year warranty
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM00
Near Killeen, TX 76542
Tyler
Job Details: 06/14/2022
"Arrived on site for refrigerator not cooling. Upon arrival confirmed issue and found cause of failure was a defrost issue. After verifying integrity of all thermistor, heater and defrost stat, I found failure in control. installed the required part removed ice blockage then reassembled and informed customer to give the unit 24 hours to stabilized Temps. Call complete"
We serviced a
FRIGIDAIRE RANGE
Model LGEF3043KFN
Near Killeen, TX 76542
Tyler
Job Details: 06/14/2022
Arrived on site for range not allowing proper back right burner functions. Upon arrival confirmed issue and verified inf. Switch could receive and send 240v. Found element coil broken them replaced element. Found range fully functioning as designed. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW01
Near Georgetown, TX 78633
Lou
Job Details: 06/14/2022
"Arrived on site to inspect refrigerator fresh foods section not cooling. Upon further inspection, I found frost built up on the top of the FC section at the opening and on the right side. I found food items on the door too large for this section. I found ice around the bottom of the FC air tower assembly. I found water dripping from the air ports in the RC section. I recommended that the customer place shims or 1x2 board(s) under the unit behind the front wheels to help level/tilt the unit backwards due to the garage being sloped and the doors dont close well. I contacted techline and spoke to Ed and advised of the complaint and my findings. Ed questioned the temperature in the garage and I estimated between 100-110 degrees. Ed advised that the unit max temp allowed s 110 degrees, but this unit is not rated for the garage. Provided SR I advised the customer of my findings and I cleared the ice from the unit. I explained that the unit is not rated for garage use and recommended contacting the dealer where they purchased it. No water leaks observed at the end of service, job completed."
We serviced a
SAMSUNG REFRIGERATOR
Model RF28JBEDBSR
Near Georgetown, TX 78633
Lou
Job Details: 06/14/2022
"Arrived on site to install previously diagnosed and ordered parts. Due to the ice box freezing up with ice, I removed the remaining ice from the ice box and removed the auger motor assembly. Cleaned/dried the ice box and sealed the gaps with white silicone. Cleared all ice/water from the auger motor assembly and re-installed the assembly. Customer provided a new ice maker and I installed it. Installed the new ice bin provided by the customer and cycled the power to the unit and turned the ice maker back on at the user interface. No water leaks observed at the end of service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Georgetown, TX 78633
Lou
Job Details: 06/14/2022
"Arrived on site to inspect refrigerator ice maker leaking water. Upon further inspection, the customer provided photos of the ice found under the ice bin and pieces of ice in the ice maker chute on the fascia. I placed the unit in diagnostics and tested the ice maker in test 5 Ice maker harvested as designed. Tested the fill tube in test 45 and it filled as designed for approximately 7 seconds. I found the unit sitting flat. Using the leveling feet, I lowered the feet just slightly to give the unit a slight tilt backwards. I advised the customer of the issues that have been found and recommendations from the manufacturer to correct the ice maker leaking issue. I recommended that the customer monitor the unit and if they see that its continuing to leak to call in for service. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Jarrell, TX 76537
Gerry C
Job Details: 06/14/2022
"Arrived to instal previously diagnosed and ordered parts. I removed and replaced the heater element and then leveled the chassis. I tested within service test mode and could not recreate the leak issue. I advised the CX to not use the pre-measured detergent pods and to use 1 tablespoon of the automatic dishwasher detergent of their choice. I discussed purging the cold water from the hot supply prior to use and the use of rinse agent. Operational test good, no leaks observed during service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Jarrell, TX 76537
Gerry C
Job Details: 06/14/2022
"Arrived to inspect no water dispensing. I found debris within the supply line and after cleared, the unit would still not dispense. The filter had been clogged by the debris and after removing, the unit operated as normal I advised the CX the unit will need a replacement filter. Operational test good, no leaks observed during service."
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HB2
Near Jarrell, TX 76537
Gerry C
Job Details: 06/14/2022
"Arrived to instal previously diagnosed and ordered part. I removed and replaced the RF infinite switch and the cooktop hot/cooktop on indicator issue was resolved. The unit heated and cycled as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Waco, TX 76705
Jonathan M
Job Details: 06/14/2022
Arrived on site for a refrigerator that has temperature concerns. Inspected unit and work area. Checked temperature in the refrigerator and found the refrigerator side at 41?F. Check the freezer and found the freezer at 11?F. Did find the unit attempting to cool immediately as I was testing temperature. The customer advised there used to the refrigerator being a lot colder on a previous model. I did inform them that every model is different and that the unit seems to be within proper refrigeration temperatures. I did check the evaporator and found a good frost pattern with no evidence of a defrost issue. The unit is working as designed. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Taylor, TX 76574
Cliff
Job Details: 06/14/2022
Arrived on site to diagnose a washer that is not cycling properly. Found shifter not connected to cam assembly and replaced it with updated part. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW05
Near Waco, TX 76710
Jonathan M
Job Details: 06/14/2022
Arrived on site for a refrigerator thats not making ice. Inspected unit and work area. Confirmed the customers complaint and tested the icemaker. Found the icemaker would harvest and fill but no ice in the bin. Went ahead and replace the icemaker and tested the unit. The unit is now working as designed. Call complete.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0EB1
Near Jarrell, TX 76537
Gerry C
Job Details: 06/14/2022
"Arrived to inspect no heat on RF burner. I found the infinite switch had burned and tripped the breaker. I R/Rd the switch and the unit resumed normal operation.
We serviced a
LG MICROWAVE
Model LMC2075ST00
Near Austin, TX 78749
Leonardo
Job Details: 06/14/2022
Arrived on site to replaced front panel. Replaced panel test unit and unit ear good job complete.
We serviced a
BOSCH DISHWASHER
Model SGV68U53UC/B3
Near Austin, TX 78736
Leonardo
Job Details: 06/14/2022
Arrived on site to replace flow sensor. Replaced sensor test unit and unit working correctly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM01
Near Austin, TX 78749
Justin
Job Details: 06/14/2022
Arrived on site for a refrigerator not making ice. I checked temps and found them good. I then put the unit into diagnostics mode and found stored IM error code E2 for motor lost position. I then ran a manual harvest and could hear the IM hum but not move. I also ran an IM fill and found it worked as designed. This indicates a faulty IM.. I installed the new IM and ran both tests again. The unit is now working as designed. I collected the balance in full on CC. Call complete.
We serviced a
ELECTROLUX DRYER
Model EFME617SIW0
Near Georgetown, TX 78628
Lou
Job Details: 06/14/2022
"Arrived on site to inspect dryer noises. Upon further inspection, I turned the unit on and it began to make the same loud rattling/vibration noise as previous service call. I disassembled the unit and found the blower wheel housing mounting screw had come loose again, as did the vent tube inside the unit. I adjusted the tube and tightened it and re-drilled the mounting screw hole and tightened/secured the screw. Reassembled the unit and retested snd unit is operating as designed. I found a large amount of lint in the blower wheel again and recommended that the customer have their vents checked/cleaned. I removed the lint from the blower wheel/housing. No lint observed at the end of service, job completed."
We serviced a
WHIRLPOOL WASHER
Model WFW9200SQ00
Near Georgetown, TX 78626
Lou
Job Details: 06/14/2022
"Arrived on site to inspect washer leaking water. Upon further inspection, the customer advised that the unit is leaking water and its coming out the front and closing approximately 2 feet in front of the unit. I removed the top panel and bottom front panel and placed the unit in diagnostics and tested. I inspected the unit thoroughly and found no signs of leaks. I performed two diagnostics cycles and the unit did not leak. I performed a rinse/spin cycle and still no leaks. Performed one more diagnostics cycle and the unit continued to operate as designed. I recommended that the next time the customer does a wash cycle to get photos/videos of the unit if its leaking water again.
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Austin, TX 78704
Leonardo
Job Details: 06/14/2022
Arrived on site to test unit for damaged front panel. Found damaged panel replaced front panel test unit and unit test good job complete.
We serviced a
GE DISHWASHER
Model ZBD6880N20SS
Near Austin, TX 78738
Kevin
Job Details: 06/14/2022
"Arrived on site and inspected washer and found debris blocking spin arms. Took multiple pictures. Cleared debris and physically cleaned all components of solid material. Recommended that homeowner use a machine cleaner like washer magic to remove any further buildup or soap residue inside machine. At this time control panel is working properly, job complete"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Lakeway, TX 78734
Kevin
Job Details: 06/14/2022
"Arrived outside and inspected washer and found saved error code for communication failure between control board and control panel, replaced both and washer will now complete a diagnostic cycle, job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Lakeway, TX 78738
Kevin
Job Details: 06/14/2022
"Arrived on site and found refrigerator is currently working, customer experience it loses power every couple months. Issue is corrected by unplugging refrigerator and re-plugging it back in. Refrigerator only then shows PO on display and after resetting it will work. The last time this happened was two weeks ago and it has been working fine since. Due to how intermittent the problem is it will be very difficult to diagnose. Replaced pre screened power control and user interface, if issue continues order HV control, LED control, deli control."
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD608ESS01
Near Austin, TX 78738
Kevin
Job Details: 06/14/2022
"Arrived on site and replaced all interior lighting, no further repair is required at this time, job complete."
We serviced a
WHIRLPOOL DRYER
Model WED49STBW1
Near Austin, TX 78728
Matthew
Job Details: 06/14/2022
Arrived onsite for dryer getting hot. Upon arrival inspected unit. Customer stated laundry room was getting hot. Found vent hose disconnected and smashed in in several spots. Unit not ventilating properly. Adjusted hose as best as I could and secured connections. Tested unit and is now ventilating properly. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Austin, TX 78729
Matthew
Job Details: 06/14/2022
Arrived onsite for refrigerator not dispensing ice. On arrival tested unit. Unit was dispensing as designed. Customer tried multiple times to try and recreate issues and found none. Unit essentially dispensed half of the ice bucket without any issues. Could not duplicate the issue. Recommended customer check for ice clumping at times and to insure ice bucket is fully inserted. Found cubes on the ice room floor and could have prevented the bucket from being fully inserted. Removed cubes and tested again. Unit is functioning properly. Job complete
We serviced a
KITCHENAID OVEN
Model KEBS208SSS04
Near Georgetown, TX 78633
Jonathan S
Job Details: 06/14/2022
Arrived on site for oven having screw that had fell out. Found screw from front left broil element. Installed a new screw. Job completed
We serviced a
KITCHENAID MICROWAVE
Model KMHS120ESS5
Near Georgetown, TX 78628
Jonathan S
Job Details: 06/14/2022
"Arrived on site for microwave having door error intermittently. Inspected unit and work area. Found duct for vent not taped down. Tested operation to verify failure. Found door switches at fault. Will need to replace door switch kit. Removed failed switches and installed new. Tested operation and found unit working as designed. Taped vent down. Job completed.
We serviced a
MAYTAG DISHWASHER
Model MDBH979SAM0
Near Georgetown, TX 78628
Jonathan S
Job Details: 06/14/2022
"Arrived on site for dishwasher not responding to cycle selection. Inspected unit and work area. Performed diagnostics mode and tested operation. Found control panel at fault.
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Georgetown, TX 78626
Jonathan S
Job Details: 06/14/2022
"Arrived on site to install previous diagnosed part. Removed failed heater and installed new. Assembled unit and performed diagnostics mode. Ran test cycle and monitored operation. All tested good, no water leaks detected during service."
We serviced a
KENMORE DISHWASHER
Model 665.13249K900
Near Georgetown, TX 78626
Jonathan S
Job Details: 06/14/2022
"Arrived on site for dishwasher tripping circuit breaker. Inspected unit and work area. Found unit not installed and was disassembled. Installed drain line, water and plugged unit in. Per diagnostics mode and tested operation. Performed diagnostics mode and tested operation. Removed door Abel and found screw not removing from door latch. Found control panel housing broken and 2 screws the go to door latch not able to remove. Found unit connected to GFCI breaker. This model has a start and run capacitor that would interfere with GFCI. Recommend to replace with normal breaker. Unit test good, no water leaks detected during service.
We serviced a
SAMSUNG DRYER
Model DV40J3000EW/A2
Near Georgetown, TX 78628
Jonathan S
Job Details: 06/14/2022
"Arrived on site for dryer making noise. Inspected unit and work area. Tested operation to verify failure. Disassembled unit and found both rear guide wheels have failed. Removed failed guide wheels and installed new. Assembled unit and tested operation. Unit is working as designed
We serviced a
WHIRLPOOL WASHER
Model MHW5500FW1
Near Georgetown, TX 78628
Jonathan S
Job Details: 06/14/2022
"Arrived on site for washer not starting cycle. Inspected unit and work area. Performed diagnostics mode and checked fault codes. Found fault code F3-E1 pressure switch fault and F9-E1 long drain. Ran test cycle and found would not advance and error code F3-E1 appeared. Gained access to air trap and found found clear. Found drain line tied in to standpipe (see SD-QUICKPIC). Checked pressure hose and found clear. Measured DC voltage at control to pressure switch and found no voltage due to shorted pressure switch. Found control and pressure switch will need to be replaced. Removed failed control and pressure switch, installed new. Assembled unit and performed diagnostics mode. Ran test cycle and monitored operation. All components working as designed, no water leaks detected during service. Advised customer not to use unit until standpipe has been corrected, left customer a couple of zip ties for drain line when standpipe has been corrected.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Taylor, TX 76574
Cliff
Job Details: 06/14/2022
Arrived on site to diagnose a dryer that is not heating. Found cutoff t-stat open preventing power from reaching heating element. Replaced cutoff t-stat and tested unit. Found all is functioning properly at this time.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Taylor, TX 76574
Cliff
Job Details: 06/14/2022
Arrived on site to look for uv dye in unit. Found dye on rc evap and replaced it along with drip pan. Pulled vacuum and charged unit with refrigerant. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
MAYTAG REFRIGERATOR
Model MFX2570AEM3
Near Taylor, TX 76574
Cliff
Job Details: 06/14/2022
Arrived on site to diagnose a refrigerator that is not producing ice. Found icemaker fill tube frozen over and thawed line. Advised customer on findings and that air must be flushed from line after filter replacement. No further repairs needed and no leaks were found at time of service
We serviced a
SAMSUNG REFRIGERATOR
Model RFG298AARS
Near Leander, TX 78641
Vincent
Job Details: 06/14/2022
"Arrived on site for Samsung refrigerator, inspected unit and work area. CX explained that upper icemaker was not working I tested icemaker and did not harvest. I proceeded with changing icemaker and tested. Ice tray filled correctly and should start producing ice soon. No leaks observed during service. Job completed."
We serviced a
WHIRLPOOL WASHER
Model MHW5500FW1
Near Cedar Park, TX 78613
Vincent
Job Details: 06/14/2022
Arrived on site to install previously diagnosed parts. Installed new panel and tested unit is now operating as designed. No leaks observed during service. Job completed.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Leander, TX 78741
Vincent
Job Details: 06/14/2022
Arrived on site for range inspected unit and work area. Inspected unit and found no problems. I called safety and spoke to David SR#7733821877 and informed him of my findings. No leaks observed during service. Job completed.
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW2
Near Liberty Hill, TX 78642
Vincent
Job Details: 06/14/2022
Arrived on site for washer inspected unit and work area. Inspected unit really good and found no cracks on washer tub and all hoses where properly connected. The only thing I found that could have been a problem was the drain hose was only in the drain tube like 1/2 inch. I then ran a diagnostics cycle and there was error code stored F8E Unit passed all test and also inspected overflow tube and was in good condition. No leaks observed during service. Job completed.
We serviced a
WHIRLPOOL WASHER
Model WTW5700XW3
Near Liberty Hill, TX 78642
Vincent
Job Details: 06/14/2022
Arrived on site for washer still not advancing. Inspected unit and work area. Ran unit in diagnostics and found no stored error codes as unit has been unplugged for so long. Replaced main control and found unit working as designed. No leaks observed during service. Job completed.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KPS0
Near Liberty Hill, TX 78642
Vincent
Job Details: 06/14/2022
"Arrived on site for dishwasher, inspected unit and work area. Found dishwasher not draining inspected drain pump and was clear from any debris. Inspected line and was clogged caused by the garbage disposal nock out plug was still in place and not removed completely. Removed plug and tested unit is now operating as designed. No leaks observed during service job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Liberty Hill, TX 78642
Vincent
Job Details: 06/14/2022
Arrived on site to install previously diagnosed parts. Installed new UI and entered into diagnostics and found error code F2E2 stored. Tested unit in diagnostics cycle and completed just fine. No leaks observed during service job completed.
We serviced a
FRIGIDAIRE DISHWASHER
Model FFBD2406NS11B
Near Killeen, TX 76549
Tyler
Job Details: 06/14/2022
Arrived on site for dishwasher not turning off/starting cycles on its own (per customer on arrival). Upon arrival I confirmed the issue. Found after further testing that lidlacth and turbidity sensors were functioning within specs but main control was failing. Replaced main control and found dishwasher could complete a cycle and turn off as designed. No leaks call complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ06
Near Jarrell, TX 76537
Gerry C
Job Details: 06/14/2022
Arrived to inspect microwave bulb out. I found the ampule had broken and could not be removed normally. I extracted the base and installed a replacement bulb that the CX supplied and it operated as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5FHEXVB00
Near Killeen, TX 76542
Tyler
Job Details: 06/14/2022
Arrived on site for refrigerator needing previously diagnosed sealed system and auger repair. Upon arrival installed required parts. Pulled vac then recharged system with 5oz. Reassembled and tested dispenser and fridge. Found sealed system stable at 0/150 after 5 minutes of run time. Found dispenser functioning as designed. Call complete
We serviced a
LG WASHER
Model WT4870CW
Near Bee Cave, TX 78738
Kevin
Job Details: 06/14/2022
"Arrived on site and inspected washer and found fill cup and fill nozzle are splashing outside of tub ring. This is causing water to leak onto floor.
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Liberty Hill, TX 78642
Vincent
Job Details: 06/14/2022
"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Removed old gearcase and installed new one along with cam kit and belt. Calibrated and then tested, unit is now operating as designed cleaned all oil leaks. No leaks observed during service. Job completed."
We serviced a
GE DISHWASHER
Model GDT655SSJ0SS
Near Harker Heights, TX 76548
Tyler
Job Details: 06/14/2022
Arrived on site for dishwasher not going to rent setting. Upon arrival confirmed issue but found no errors in diagnostics. At further testing found unit cycle through all settings as designed and open and dissolve soap that was in the dispenser. I did find however some glass another debris in the pump assembly affecting the float switch and sensors. After removing debris found dishwasher could function as designed and inform customer of status. Found no leaks and unit is ready for use call complete
We serviced a
SAMSUNG WASHER
Model WA52M7750AV/A4
Near Seguin, TX 78155
Andrew
Job Details: 06/14/2022
"Arrived on site to replace control and console from previous diagnosis. Replaced control, tested unit, unit working as designed. Unable to replace console as it was missing sticky push button controls as showing in breakdown should come with it. No leaks detected. Job complete."
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near San Marcos, TX 78666
Andrew
Job Details: 06/14/2022
Arrived on site to test unit for not filling properly. Ran multiple diagnostics and found no issues. Advised customer unit fills based on load sensed. Also advised on initial fill up unit fills very minimal for high concentration wash. No leaks detected. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near New Braunfels, TX 78132
Andrew
Job Details: 06/14/2022
Arrived on site to test unit for noise. Found FC evap completely frosted over. Also found FC ceiling had frost build up. Water present on bottom RC. Found both thermistors reading open at control also PO prompting on UI. Spoke with SW and not confident any repairs would hold as string of failures with particular model. Read disclaimer/document and advised customer to cycle power to unit when issue returns. No leaks detected.
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JS0
Near Canyon Lake, TX 78130
Andrew
Job Details: 06/14/2022
"Arrived on site to replace previously diagnosed harness. Replaced harness, tested unit, unit now working as designed. Job complete."
We serviced a
WHIRLPOOL WASHER
Model WED5100HC1
Near New Braunfels, TX 78130
Andrew
Job Details: 06/14/2022
"Arrived on site to test unit for loud grinding noise. Customer stated he has additional one year warranty through rentacenter. Advised customer to get paper copy from rentacenter and call office to service under rentacenter additional one year warranty. Found blower wheel nut was stripped from wheel causing grinding sound. Had to break off wheel. Replaced blower wheel, tested unit, unit working as designed. Job complete."
We serviced a
WHIRLPOOL DRYER
Model WED8000DW
Near New Braunfels, TX 78132
Andrew
Job Details: 06/14/2022
"Arrived on site to test unit for grinding noise. Found broken blower wheel and 2 quarters in blower wheel. Replaced blower wheel, tested unit, unit now working as designed. Job complete."
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near Coupland, TX 78615
Cliff
Job Details: 06/14/2022
Arrived on site to diagnose a washer that is not cycling properly. Found water valve failed and replaced it. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Burnet, TX 78611
Kimo
Job Details: 06/14/2022
Arrived onsite for to install previously diagnosed pats. Upon arrival I installed new leveling feet and cap and tested unit and found operating as designed. Job complete.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Austin, TX 78731
Matthew
Job Details: 06/14/2022
Arrived onsite for washer not spinning clothes out completely. Upon arrival customer stated cycle was disrupted with error code and cloths were wet. Found stored error codes for overload and off balance load. Found that customer was loading large items, sheets, incorrectly causing off balance load. Instructed customer on proper loading and cycle selections. Ran normal load and all is functioning. Job complete"
We serviced a
LG REFRIGERATOR
Model LSXS26366S/02
Near Austin, TX 78737
Luis
Job Details: 06/14/2022
"Arrived on site. Removed defective compressor,replaced compressor and drier,vacuumed system down unit kept vacuum recharged system to manufacture spec,updated control board with updated firmware"
We serviced a
WHIRLPOOL WASHER
Model WFW9151YW00
Near Austin, TX 78750
Andrey
Job Details: 06/14/2022
"Arrived on site to test unit for clothes catching on bellow, found a tear in bellow, replaced bellow, attempted to run diagnostics, but the unit has extreme amount of suds, tried getting them out, filled and drained unit 3 times, no success, customer will have to change detergent but first run multiple empty cycles without detergent until unit has no suds left in it, at this time job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model GMH5205XVS1
Near Austin, TX 78750
Andrey
Job Details: 06/14/2022
"Arrived on site to test unit for setting food on fire, tested unit found unit heating water about 1 degree per second, with in normal ranges , stated to customer that microwaves usually heat less over the age of magnetron, it possible that the food had a low moisture content causing food to cook faster,but customer will monitor and if necessary take videos, at this time Im not finding any issues with unit job complete"
We serviced a
GE REFRIGERATOR
Model GFE26GSHFSS
Near Austin, TX 78749
Luis
Job Details: 06/14/2022
"Arrived on site for water not dispensing diagnosed defective filter head and valve,replaced head and valves tested water dispenser unit working as designed."
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Belton, TX 76513
Jonathan M
Job Details: 06/14/2022
"Arrived on site for a washing machine where the customer had temperature questions about the washer. Inspected unit and work area. The customer advised that when they run the Internet on hot water wash, the temperature of the water never seems to get up to the right temperature. I ran the unit through diagnostics and found no stored error codes. Tested the valves and valve showed they were working. Tested the unit on a whites cycle with hot water. Found the unit drying in quite a bit of hot water and was actually heating the water properly. I did explain to the customer that several cycles may have different water temperature thresholds. Went over the user care guide where it shows that the unit may be pulling in cooler water than previous models. The unit is working as designed. Paul complete."
We serviced a
GE REFRIGERATOR
Model CFE29TSDFSS
Near Austin, TX 78705
Luis
Job Details: 06/14/2022
"Arrived on site. Removed defective fan motor,installed new fan motor powered unit on fan powered on."
We serviced a
KITCHENAID ICE MACHINE
Model KUID508HPS00
Near Austin, TX 78703
Luis
Job Details: 06/14/2022
"Arrived on site. Found water in bin,ran power to unit drain pump not powering on diagnosed a defective drain pump,installed a new drain pump added water to pump pump powered on and drained water no leaks at tubing or connections,ran diagnostics on unit all test passed
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFH05
Near Jarrell, TX 76537
Gerry C
Job Details: 06/14/2022
"Arrived to inspect washer. The CX elected to change the service over to their refrigerator for cooling issues. I found the intake for the lower unit area was plugged and I vacuumed the debris. The normal airflow was restored. The lower corners were gapped at the RC door opening and I sealed.
We serviced a
WHIRLPOOL WASHER
Model MVW6230RHW2
Near Jarrell, TX 76537
Gerry C
Job Details: 06/14/2022
"Arrived to inspect noise during use. I found the basket assembly was in the front right corner of the chassis and it would bang during ramp up and spin. I adjusted the legs to cause the basket to suspend in the middle of the chassis and the issue was resolved. I calibrated the unit and tested, operational test good, no leaks observed during service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS03
Near Austin, TX 78728
Luis
Job Details: 06/14/2022
"Arrived on site for freezer not freezing. Removed freezer evaporator cover found no frost formation on coils ice build up on tubing exiting liner wall,diagnosed a leak at tubing connection. Removed evaporator installed new evaporator found during cap tube installation into tubing broken cap tube at liner . Whirlpool will contact customer Sr#7733875769"
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Salado, TX 76571
Gerry C
Job Details: 06/14/2022
"Arrived to inspect heating issue. I found the door latch was incorrectly mounted and after repair, the unit worked as designed. Operational test good."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS02
Near Austin, TX 78717
Joe Z
Job Details: 06/14/2022
Arrived onsite for FF SECTION IS NOT COOLING. Upon arrival ran diagnostics. And all components passed when forcing activation. Found RC fan not operating during normal operation and only operating during force operation. Called SW for assistance. SW recommended replacement of Ui and evaporator cover kit.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Austin, TX 78733
Matthew
Job Details: 06/14/2022
"Arrived onsite for dryer not turning on. Upon arrival inspected unit. Verified incoming power and found unit missing L1 was 120vac, L2 was 35 vac. Notified customer that an electrician will be needed to resolve the issue. Job complete"
We serviced a
GE REFRIGERATOR
Model PFCS1NJWASS
Near Austin, TX 78732
Matthew
Job Details: 06/14/2022
Arrived onsite to replace previously diagnosed parts. Disassembled freezer compartment and compressor compartment. Unit has had previous sealed system job done. Inspected work area for UV dye and found none. Only partial frost pattern on evaporator. Unit had slow internal cabinet leak which is not accessible.
We serviced a
KITCHENAID RANGE
Model KSDB900ESS5
Near Bertram, TX 78605
Kimo
Job Details: 06/14/2022
Arrived onsite for range not staying lite when you lower the flame. I adjusted the gas valve and tested unit and found unit operating as designed. Job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ7
Near Temple, TX 76502
Jonathan M
Job Details: 06/14/2022
Arrived on site for a microwave that is not heating. Inspected unit and work area. Confirm the customers complaint and attempted to replace the diode. Found the new diode did not change anything in the garage of the heating cycle. Remove the microwave from the cabinet and remove the top cover. Found burn marks all over the magnetron where it had blown apart. Found all wiring was fine going to the magnetron. Replaced magnetron and tested the unit. The unit began to work and operate as designed. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WTW7500GW0
Near Temple, TX 76504
Jonathan M
Job Details: 06/14/2022
"Arrived on site for a washing machine that is making a grinding sound during agitation. Inspected unit and work area. Confirm the customers complaint and attempted to remove the rotor from the bottom of the unit to check the slider. Used a crowbar, flat head screwdrivers, and attempted to remove the rotor. Was unable to get the rotor off the driveshaft. Spoke to CS and was advised there was nothing else that we could do due to what sounded like melted metal on metal. Advise the customer they would need a full rebuild for the repair. The customer advised they would contact whirlpool to see if they can get assistance but otherwise they would not proceed with repair.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Round Rock, TX 78665
Cliff
Job Details: 06/14/2022
Arrived on site to diagnose a refrigerator that is not producing ice. Found icemaker failed and replaced it. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Round Rock, TX 78681
Jonathan S
Job Details: 06/14/2022
"Arrived on site for dishwasher drive box hanger broken off. Inspected unit and work area. Found front hanger broken. Removed third rack and installed new hanger. Reinstalled rack and tested rack operation. Performed diagnostics mode and ran test cycle. Monitored operation and all components working as designed, no water leaks detected during service. Spoke with customer on service performed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Andice, TX 78628
Lou
Job Details: 06/14/2022
"Arrived on site to inspect refrigerator water dispenser not working and ice maker not making ice. Upon further inspection, tested the dispenser and water trickled to a stop. I removed the water filter and found one fo the gaskets had been removed (photo). I recommended to the customer to not remove any gaskets from the filter as they will damage the filter head and leak water. I retested the dispenser and got the same results. I tested the inlet valve at the back of the unit and it is getting voltage. I removed and replaced the valve and the filter head and retested and unit is operating as designed. Customer advised that they would filter. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0AS02
Near Cedar Park, TX 78613
Joe Z
Job Details: 06/14/2022
"Arrived onsite for CONTROL PANEL IS DEAD- NO POWER OR LIGHTS. Upon arrival unit was disconnected and in dining room floor. Inspected unit and TOD is good. Found fuse at control is blown. Need to replace fuse. Replaced fuse and test unit by preheating oven to 350. Job complete"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Cedar Park, TX 78613
Joe Z
Job Details: 06/14/2022
Arrived onsite for PANEL GOING OUT AGAIN- NOT RESPONDING TO TOUCH. Upon arrival inspected unit and found display date shows January. Found that unit is not connected to WiFi. Guided customer through steps of WiFi and connected successfully. Unit updated and all functions operate as designed. Job complete
We serviced a
KITCHENAID MICROWAVE
Model KMBS104ESS03
Near Cedar Park, TX 78613
Joe Z
Job Details: 06/14/2022
"Arrived onsite for Intermittently, the microwave stops working completely. Sometimes it just looses power, and appears to be off, other times the control panel is powered up, and timer counts down but it's not actually on and not heating. The only way to get it to work in these situations is to switch it off at the circuit breaker and then back on. This happens like 3-5 times a week. Other times, we get the 'door' error and we have to push hard on the door to clear the error and start the microwave. Called techline for support.Tech recommended there is an issue with Switch actuation heter installed incorrectly or user not shutting door correctly. Tech gave Sr#773388024 Contacted SW for further assistance due to the unit powering off intermittently. Sw recommended replacement of control and UI. Replaced control, UI and door switch. Test unit and unit operates corr. Job complete"
We serviced a
GE DISHWASHER
Model GDT580SSF0SS
Near Cedar Park, TX 78613
Joe Z
Job Details: 06/14/2022
"Arrived onsite for OPENED DOOR FLOODED KITCHEN - WATER LEAKING INTO THE UNIT WHEN NOT IN USE. Upon arrival,inspected unit and found valve weeping. Need to replace valve. Replaced valve and test unit. Unit now operates correctly. No leaks present at this time. Job complete"
We serviced a
WHIRLPOOL RANGE
Model KFDC558JSS01
Near Bertram, TX 78605
Kimo
Job Details: 06/14/2022
Arrived onsite for rand with the back burner that go out when you try to lower the flame. I adjusted the gas valve for all of the rear burners and found that they no longer go out when you lower the flame. Jobs complete
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Liberty Hill, TX 78642
Kimo
Job Details: 06/14/2022
"Arrived onsite for washer not spinning clothes out properly. Upon inspection I found that the cam, pulley, belt and gearcase were all good. Tested unit several times and nothing wrong. I the replace the shift actuator just in case it was failing intermittently. Job complete no leaks."
We serviced a
LG REFRIGERATOR
Model LFX25960SB/00
Near Austin, TX 78732
Matthew
Job Details: 06/14/2022
Arrived onsite for refrigerator not dispensing ice. Upon arrival inspected unit. Found faulty solenoid and ice door. Replaced both and tested. Unit is now functioning properly. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSF705HPS00
Near Austin, TX 78732
Matthew
Job Details: 06/14/2022
Arrived onsite to replace previously diagnosed parts. Initial service fee already collected. Replaced HV control and UI parts and tested. Unit is functioning properly. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KPS0
Near Austin, TX 78741
Leonardo
Job Details: 06/14/2022
Arrived on site to replaced harness and sump and motor. Replaced parts test unit and unit test good job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ4
Near Austin, TX 78744
Leonardo
Job Details: 06/14/2022
Arrived on site to test unit for light not turning off. Test unit and found bad control board replaced board and light bulb test unit and unit test good
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017FS0
Near New Braunfels, TX 78132
Andrew
Job Details: 06/14/2022
"Arrived on site to replace previously diagnosed control. Replaced control, tested unit, unit working as designed. Job complete."
We serviced a
GE REFRIGERATOR
Model PSS25SGNABS
Near Buda, TX 78610
Andrey
Job Details: 06/14/2022
"Arrived on site to test unit for not cooling properly, tested unit found evaporator frozen over with top half hard ice, test heater and found it shorted, replaced heater and bi-metal, advised customer to allow 24-48 hours for unit to completely defrost, also stated to customer that due to unit location in garage, high temperature put a heavier work load on unit and could cause more damage, advised customer to monitor
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Austin, TX 78753
Wesley
Job Details: 06/14/2022
Arrived onsite and found unit operating with failed and broken washplate. Replaced the washplate to repair. All checks good. Unit is now operating as designed. All checks good.
We serviced a
GE REFRIGERATOR
Model GSS25GSHECSS
Near Austin, TX 78747
Scott
Job Details: 06/14/2022
"Arrived on site for fresh food handle had fallen off. Found plastic mount in bracket broken on fresh food handle , also apron inspecting freezer handle found same issue . Replaced both handles . No other issues found . No water leaks detected at time of service. Job complete"
We serviced a
MAYTAG WASHER
Model MVWB755DW0
Near Austin, TX 78747
Scott
Job Details: 06/14/2022
Arrived on site for rust and one of the numbers on read out failing . Found only last digit missing couple of the LEDs. Rust is around bleach dispenser and a couple spots on lid . No water leaks detected at time of service. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Austin, TX 78747
Scott
Job Details: 06/14/2022
"Arrived on site for washer not starting . Ran diagnostics, no error codes , all checked normal. After talking to customer . Instructed customer on hold start button down longer . No water leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WET4027HW1
Near Dripping Springs, TX 78620
Justin
Job Details: 06/14/2022
"Arrived on site to install previously diagnosed parts. Upon arrival the customer had not made the unit accessible yet. I was able to still install the control, timer, and start switch. I tested the unit and found it still not working as designed and the lid still locked. Upon further inspection I found the green LED on the control not on. I tested voltage at the control and timer and found it still bad. I ohmd out the lid lock, drain pump, motor, cap, and found it within range. I called techline and spoke to Andy and received SR# 773387882 Andy agreed that it was a voltage issue from the wall. While on the phone the customer made the unit accessible. I was able to check voltage at the terminal block and found L1 to ground getting 60VAC and L2 to ground getting 180VAC. At the wall it was good. I advised the customer that under load the voltage is bad. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM00
Near Kyle, TX 78640
Justin
Job Details: 06/14/2022
"Arrived on site for a refrigerator not cooling. Upon arrival the customer stated the RC was not cooling properly but the FC was, and that the unit recently started working again. I checked temps and found the FC at 4?F and the RC at 38?F. I then put the unit into diagnostics mode to activate all loads and found all components working as designed. Upon further inspection I found a good frost pattern and no ice build up. I found the unit working as designed at the time of service
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Kyle, TX 78640
Justin
Job Details: 06/14/2022
Arrived on site for a washer with water temp issues. Upon arrival the customer stated that when the unit is calling for cold water it will be hot. I put the unit into diagnostics mode and found no stored error codes. I then activated the cold and hot valves and found the lines from the wall were swapped. I corrected this and then tested the unit again. The unit is now working as designed. No leaks observed at the time of service. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GD25SFXHS02
Near New Braunfels, TX 78130
Andrew
Job Details: 06/13/2022
Arrived on site to test unit for not dispensing water. Found water line was clogged. Customer had new line so I replaced line and found water pressure was 90psi. Unit is now working as designed. Advised customer water pressure needs turned down. She turn pressure down to 80 psi.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHT4
Near Austin, TX 78736
Leonardo
Job Details: 06/13/2022
Arrived on site to replace float and housing. Replaced both parts test unit and unit test good job complete. No leaks present at this time.