Arrived on site for lid not latching . Found strike broken . Replaced strike W11457841. Lid is latching properly . No other issues found . No water leaks detected at time of service. Job complete

"Arrived on site for ice build up. Removed evaporator cover found ice build up on middle to upper section,heater defraoting bottom section correctly,ran defrsot heater passed heater powered on ran thermistor test passed. Defrosted middle and upper section,replaced evaporator fan,ui and main control. W11608967,w11620204,w11396715"

"Arrived on site to replace the console. Replaced the console and tested the unit, which functioned properly. Preheated the oven to 350? with no issues. Job complete. W11659261"

"Arrived on site for microwave not heating properly. Upon arrival, ran cup of water starting at 73F and heated correctly on 3 different times running it more than 10 times. At 1 minute, heated to average 120F, 1:30 heated average of 140F and 2 minutes heated average of 165F. Used the popcorn setting and found some kernels not popped. Unit cook power is set to 100%. Called techline and spoke with Drew SR#7741035222 and stated unit is operating as designed and there is no other setting to the adjust the heat and cook time. Unit is functioning as designed per manufacturer findings. No parts replaced"

Arrived on site for soap dispenser not opening. Upon arrival ran diagnostics checked for error codes no error codes currently. Ran test cycle found door dispenser is in fact not opening during cycle. Replaced soap dispenser and ran test cycle again. Soap dispenser engaged and opened during cycle. Unit is functioning properly and as designed to. No leaks present at this time job completed. Parts used w11412300

"Arrived on site to test unit for water accumulating in unit when not in use, tested and found fill value weeping, will need valve to fix issue, ordering value rescheduled for 4/5 no parts installed ; ordrng 1 W11684258 (Fill valve)"

"Arrived on-site to inspect the oven for ignition issues. Tested the unit and heard the igniter clicking but the oven did not ignite. Opened the bottom warming drawer and found that metal cookware was stacked too high. Started the oven with the drawer open, and the oven ignited immediately. Informed the customer not to overfill the warming drawer, as the metal cookware can create a short on the igniter connection at the bottom rear. Removed the cookware from the drawer, restarted the unit, and confirmed the oven reheated correctly. Job complete. No parts used."

"Arrived on site with parts for oven. Customer was not home, let me in through garage. Removed oven from wall. Removed all panels. Replaced high voltage wiring. Reassembled and put back in wall. Verified operarion. Call complete."

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the gearcase, cam, actuator, capacitor, motor, belt, pulley shield, washplate and basket hub. Once I had all parts replaced, I calibrated the unit and then tested in diagnostics. I found the hot and cold valves are slowly filling with water. The unit completed testing. I advised the customer of my repairs and findings. I am ordering the hot and cold valves and scheduled return service for 03/04/25. RETURNING TECH TO REPLACE BOTH VALVES. No water leaks observed during service. Made recommendations for use and care, as well as, detergent use.; ordrng 1 W11168743 (Hot valve) and 1 W11168740 (Cold valve)"

WTW4850HW2 Arrived on site for a washer not finishing cycles. On arrival verified issue ran diagnostic F7E1 was the only error code I cleared it. And I inspected under the washer I found the splutch assm was defective I replaced the splutch assm and the shift actuator no oil leaks from gear case. I calibrated product and tested in customer mode product works as it's designed no water leaks visible from main water supply.

"Arrived on site to inspect the unit for a heating issue. Turned the unit on to heat for 30 seconds and observed a loud noise while it was operating. Tested the unit further and found a faulty high voltage magnetron, capacitor, and diode. All three parts will be ordered. Will reschedule for Friday 3/7 per customers request. ; ordrng 1 W10850446 (Capacitor) and 1 W11256462 (Diode) and 1 W10818686 (Magnetron)"

WDT550SAPW0 Arrived on site for a dishwasher with h20. On arrival verified issue ran diagnostic and found F8E1 and F1E5 cleared error codes and ran it in customer mode on quick wash and sure enough the H20 showed up and error code f8e1 came back up . I tested water valve and it has failed . I replaced water valve and I had to use a clamp I had on hand one was not sent with me. I tested again in customer mode no issues no errors came up and h20 did not come back. Product works as it's designed no water leaks visible from main water supply.

"Arrived on site to diagnose dryer with panel not powering on. Customer showed me unit takes a couple seconds to wake up, and power might have to be pressed several times. Advised this is normal / consistent with the consoles on these front load / stackable units, since it takes a few seconds to 'wake up'. Checked for errors and found none present. No parts replaced. Unit working as designed."

"Arrived on site to install previously ordered parts. Upon arrival, customer gave his feed back of testing unit until I returned. Food in RC did not freeze after keeping food away from diffuser vent. Also filter housing did not make noise having filter removed. I replaced filter housing W11172791. Test unit and is operating as designed. No leaks present. Job complete"

Arrived onsite for unit making noise. I confirmed as odd noise present from the front. I found the front rollers to be causing the noise. I used the repair kit and tested the unit. Unit now operates and sounds as designed. Call complete. Installed 4392067 Repair kit.

Arrived onsite for dryer making noise. I ran the dryer and found the unit to be sounding as designed. I didn't hear any noise that the unit wouldn't be making. Unit operates and sounds as designed. Call complete. No parts installed.

Arrived onsite for dryer making noise. I confirmed noise was present. I checked the inside of the dryer and found the idler pulley needed to be adjusted. I adjusted the idler pulley and belt and noise is no longer present. Unit now operates and sounds as designed. Call complete. No parts installed.

Arrived onsite for dryer with control lock light on. I confirmed the light was on and would not turn off even after activating the control lock option. The panel led is stuck and needs to be replaced. I replaced the panel and unit now operates as designed and leads light up as designed. Call complete. Installed W11378949 CONTROL PANEL.

"Arrived on site to test unit for not heating in oven, found failed igniter, replaced and tested unit is now running as designed no leaks detected job complete installed W11176454"

Arrived on site to install previously diagnosed part. Inspected unit and work area. I replaced the external drain pump in tested the unit. The unit began to work and operate as designed with no leaks present during operation with the unit out. I pushed the unit back and the unit continued forward with the cycle. Call complete. W11539855.

"Arrived on site to replace previously diagnosed parts. Upon arrival replaced gear case (W11393685), slider (W10734521), clutch (W10754448), rotor (W10915701) and wash plate (W10902814). Ran a diagnostic cycle, all components are properly engaging . Ran a calibration cycle successfully. Unit is now running as designed, no leaks detected, job complete."

"Arrived onsite for a dishwasher that is not turning on and won't dry dishes. Inspected unit and work area. The customer stated that the control panel will turn on, but the cycle selections button will not work, causing the machine not to turn on. They also advised that since this happened, the unit will n9t dry dishes either. I confirmed the customers complaint and found the control had failed. I replaced the control and ran the unit through an auto test cycle, testing all the components of the dishwasher. I found the unit working and operating as designed with the heater kicking on at the end of the cycle. The unit is working and operating as designed. Call complete. W11683480."

Arrived on site for dishwasher leaking. Small droplets appear at bottom of door in center. No errors stored in diagnsotics. Removed door panel. No leaks from components. Signs of water coming over from under the door. Found water comes from center under door. Inspected and found bottom door seal is torn and allowing water to leak from under door. Ordering parts needed. Reset for Mon am. ; ordrng 1 W11664713 (Door seal/ bottom)

"Arrived on site to test unit for burning smell. Upon arrival customer stated unit started to smell like a plastic electric burn smell. Removed back panel and inspected harness, found no damage on the backside. Gained access to control area and found relay and harness connection has been melted and burned. Unit will require a new control and harness to fix issue. Contacted SAFETY to document SR#7740992546, per SAFETY will order both parts for return visit. No parts installed, rescheduled for 03/03.; ordrng 1 W11728016 (Control) and 1 W11591405 (Harness)"

WED70HEBW0 Arrived on site for a dryer making nosies. On arrival verified issue took dryer apart and I found all four rollers were in bad shape. I replaced parts using repair kit. I tested product it works as its designed no more nosies.

"Arrived on site to install previously diagnosed and ordered parts. Due to the inlet valve failure and the right RC doormgasket being torn, I removed and replaced both parts and tested. Unit is operating as designed. I cycled power at the breaker to reset the controls. No water leaks observed during service, job completed. W10917313, W11567335"

"Arrived on site for unit not cooling. Upon arrival, found both compartments barely cooling. Proceeded to check diagnostics and found evaporator fan motor not running on test 3. Proceeded to replace W11224256 control and still same issue. Confirmed 120v is present to motor. Ordering W11578030 evap fan motor. No water leaks detected at this time. Customer agreed to reschedule Mar 5th; ordrng 1 W11578030 (Evap fan motor)"

"Arrived on site to inspect dryer, not heating. Upon further inpsection, the customer informed me that the dryer doesn't always dry on the sensing cycles. cheched the incoming voltage and found the voltage to be good at the terminal block. I tested the dryer and found the operating temperatures to be good. All sensing cycles are testing and operating as designed. I ran an airflow test and found that the dryer has good airflow. I advised the customer No parts installed"

Arrived on site for system information not matching. Entered diagnsotics. Switch model information. Verified operation. Assited customer with connecting to wifi. Call complete. No parts.

"Arrived onsite for ice fill splatter causing fill cup to freeze and cause leaking into bin which clumps ice. Installed splatter shield on spout using mastic. Advised customer on repair. 4318168; ordrng 1 4318168 (Mastic REPLENISH WP), used 1 4318168 ( Mastic) from stock"

"Arrived on site to inspect washer not spinning. Upon further inspection, the customer provided a video of the display flashing which after researching error codes, I found the code to be F0E9-off balance pause. I found the load inside the unit appearing to be too heavy and off balanced as the left side (thick sheets) was heavier than the right (blanket). Customer removed the items and I performed a diagnostics test with no error codes showing and the unit operated as designed. Customer advised that they found a small puddle of water on the back left side of the unit and I foud the hot water hose leaking water (photo). I tightened the hose and then performed a calibration on the unit and then retested and the unit continues to operate as designed. I made recommendations for use and care and then contacted techline and spoke to Chris. I advised of the complaint, my findings and my tests performed. Chris advised to not replace anything parts since the unit is operating as designed and no error codes present and provided SR#7741038702. I provided the SR number to my customer. No water leaks observed at the end of service, job completed."

Arrived on site for squeal or squeaking noise in dryer . Ran dryer and couldn't duplicate noise . Opened up unit and didn't see any rubbing marks. No signs of any failures or wear on parts . Replaced rollers and pulley and belt from repair kit as preventive measure 4392065. No lint build up. Did advised ise to record noise if it occurs again . Job complete

"Arrived on site to inspect microwave making noise. Upon further inspection, I found that the sound was coming from the vent flap engaging. Upon further inpection, I also found that the diode was appearing a bit discolored could be from just the build up of oil and grease. I replaced the diode due to this observation. The machine is now operating as designed. W11702872"

"Arrived on site for dishwasher showing error. Water leaking from the bottom. Found f9e2, f8e4, fae2, f7e1, f3e1. Cleared codes and ran diagnostics. All components pass test. No leaks. Removed door. So signs of leak inside door. Normal blinking on remote. Ran another diagnsotics with door off and all passed. Gasket appears warped on left side. Suspect unit did not close properly and leaked unto drain pan. 15 min on normal run time with no dishes shows no leaks. Ordering gasket. Reset for ; ordrng 1 W11483553 (Gasket)"

Arrived onsite for unit not heating. Found model number needed to be updated. Checked thermal fuse and both elements are good. Found control not sending voltage to elements. Control on hand was for different model number. Need to reorder parts for new model number. Updated model number. Need to order control board. Set to return Tuesday March 4th.; ordrng 1 W11448962 (Control)

"Arrived on site to test unit for flashing lights. Upon arrival customer stated unit stopped mid cycle and would not drain. Put into drain and spin cycle and still would not drain. Verified issue, inspected harness and found broken drain pump wire. Repaired broken wire with a butt splice and secured harness to prevent further damage. Applied power to the unit and started a drain and spin, drain pump engaged and removed all water in the tub. Started a diagnostic cycle, all components are properly engaging and unit is now running as designed, no leaks detected, no parts installed, job complete."

Arrived on site for detergent door not opening. Ran diagnostics checked for error codes none error codes present at this time. Ran test cycle twice with soap despenser door closed. Both times unit called for soap door opened customer witnessed both times dispenser door opened during cycle. Unit is functioning properly and as designed to. No parts used job completed. Informed customer to make sure nothing inside blocking dispenser during use

"Arrived on site to test unit for not filling with enough water. Upon arrival ran a diagnostic cycle, found fill valve is opening and closing properly, does not sound restricted or low pressure. Started a normal cycle with deep water wash selected, unit filled with adequate amount of water. Suspecting tenant may be over loading the unit, causing the water to not submerge the clothes on top. Replaced control (W11607637) as precautionary and advised maintenance to let tenant know that the maximum load sizes is 40% of the basket. If overloaded, top clothes will not submerge and will not wash. Unit is running as designed, no leaks detected, job complete."

Arrived onsite and repaired washer with leak replacing the tub assembly. Advised customer on repair. Unit is now operating as designed. Advised customer on repair. W11550886

Arrived onsite for damaged rc door replaced rc door with new door is damaged outer outside of the box reodering Lw11258450. Customer not available to sign Office to reschedule when part is available ; ordrng 1 Lw11258450 (Rc door)

"Arrived on site to inspect washer not draining or spinning. Upon further inspection, I found the panel display flashing error code F9E1-long drain. Customer had already drained the water from the unit. I tilted the unit back and inspected the lower harness to the drain pump and found the blue wire broken. I removed and replaced the lower main harness and calibrated. Unit failed to calibrated and display was flashing error code F3E2-pressure system failure. I removed and replaced the main control and re-calibrated the unit. Tested in diagnostics and unit is operating as designed. No water leaks observed during service, job completed. W11643701, W11513246"

"Arrived on site for washer not filling properly. Ran diagnostics, no merror codes . Did find small amount traces of oil on cabinet. Ordering gearcase . Nomwater leaks detected at time of service. No parts installed . Set return for 3/3; ordrng 1 W11449841 (Gearcase) and 1 W10902814 (Wash plate)"

Arrived on site to test unit for rattling noise. Found damper was struggling to open. Replaced diffuser assembly(W11236851) and unit now working as designed. Job complete.

"Arrived on site for unit not completing cycle. Upon arrival, ran test cycle and found wash motor running but bottom spray arm will not move. Removed bottom spray arm and found debris clogged on the nozzles. Removed all debris and re tested. Ran diagnostics and passed with no issues. Unit is functioning as designed. No water leaks detected at this time. No parts needed"

"Arrived on site to test unit for loud noise, tested unit found ice maker fill tube leaking, installed fill tube extension and added some sealant to keep it in place, unit is now running as designed, no leaks detected job complete installed WPW10496649"

Arrived on site to test unit for not washing properly. Found error f7e6(motor fault). Inspected unit and found cam peice that connects to shift actuator was upside down preventing proper shifting. Replaced cam(W10721967) from truck stock. Unit now working as designed. Job complete.

Arrived on site for unit not agitating. Ran diagnostics checked for error codes f8 e6 error code hazard water. Noticed customer hot and cold water supply lines not on correct inlet made adjustments. Ran test cycle unit did agitat looked underneath to inspect everything checked out fine. No leaks present at this time. No parts used job completed

Arrived on site to repair leaking sump and motor assembly. Made repair and tested unit is now functioning properly and as designed. No leaks present at this time job completed

On arrival verified complaint of unit door not locking and not starting cycle confirmed matching error code replaced. Door lock and ran normal cycle and confirmed unit is now functioning correctly.Job complete installed w11565030

WRF767SDHV04 Arrived on site from previous visit to install part. On arrival I installed icemaker and tested product works as it's designed no water leaks visible from main water supply.

"Arrived on site for fridge making rattling noise . Found water leaking from fill chute when IM is filling and getting on evap fan . Installed fill tube extension and used pemagum to seal around assembly WPW10496649,212643. Unit is no longer splashing or leaking from fill tube . Unit is dispensing ice and water properly . No water leaks detected at time of service. Maintenance not on hand to sign ticket. Job complete"

"549 apt **** Arrived on site for fridge making rattling noise . Found water leaking from fill chute when IM is filling and getting on evap fan . Installed fill tube extension and used pemagum to seal around assembly WPW10496649,212643. Unit is no longer splashing or leaking from fill tube . Unit is dispensing ice and water properly . No water leaks detected at time of service. Maintenance not on hand to sign ticket. Job complete"

Arrived on site to install previously diagnosed and ordered parts. I replaced the 3 valves and tested for gas leaks. No gas leaks observed during service. The unit is now operating as designed. W11703063 W11703063 W11702872

"Arrived on site for unit displaying error code. Upon arrival, entered diagnostics and found F9E1 no drain. Cleared code. Continued to check disposal and found knockout plug not removed (picture attached). Removed plug and ran diagnostics and passed with no issues. Unit is functioning as designed. No water leaks detected at this time. No parts needed. No one available to sign. Spec home"

Arrived on site for washer filling with water even when off. Water leaks from water inlet valve into machine. Removed panel. Replaced water inlet valve. Verified operation. No leaks. Call complete. WPW10144820

"Arrived on site to test unit for no ice production, tested unit found E2 Error for ice maker lost its home position, replaced ice maker and tested unit is now running as designed advised customer that ice production should resume in 24-48 hours, no leaks detected job complete installed W11658802"

"Arrived on site formstong electric or burning smell. Ran diagnostics, no error codes . Heated water up got a strong smell . Customer never used convection of browning elemnt ., only used to heat up items . No burnmaks in cabinet no build up of any grease on support or element. No pitting under wave guide covers . Getting correct voltage and polarity at outlet . Checked controls , inverter,mag , harness , nothing unusual found . Did get strong electrical smell from mag . All eles checked normal. No pitting found in top of wave guide .Called tech line and they recommended replacing mag and inverter . Called safety and reported findings . Sr # 7741038445 for tech , same ref # for safety. Ordering mag and inverter . Called, to set return .; ordrng 1 W11578959 (Mag)"

NED4655EW0 Arrived on site for a dryer making nosies. On arrival verified issue took apart dryer found rollers damaged replaced repair kit tested product working as its designed no more nosies.

Arrived on site for unit not heating properly. Tested and found unit would pre heat but not cycle properly. Replaced igniter and unit is now heating and cycling properly. Unit is functioning properly and as designed to. Parts used wpw10324262

"Arrived on site for a microwave that has sparks inside the microwave. Inspected unit and work area. The customer advised that the issue was behind the top vent cover and showed me where the issue was. I found the inner cavity bulb and housing had sparked, causing damage to the air guide base plate and housing. No wires were affected. I took photos, called the Whirlpool safety team, and spoke to Lucrecia SR# 7740990439. I explained the damage done to the unit, and they advised that the unit was so old that it would fall out of their ability to cover any further service. She advised me to let the customer know that they can proceed out of warranty, but Whirlpool could not cover the repair. I explained that to the customer and the customer is going to try to fix it himself if he can. He advised that if not, he'll just buy a new microwave. Call complete. No parts were installed."

"Arrived on site for a refrigerator that is not cooling. Inspected unit and work area. The customer advised that neither a compartment was cooling at all, but they heard fans running. I did confirm the customers complaint and gained access to the compressor. I found the condenser fan running, but the compressor cold to touch and not attempting to run. I checked voltage going to the inverter and found proper voltage. I replaced the inverter and tested the unit. I found the unit begin to cool and operate as designed. Call complete. W10893917."

"Arrived on site to inpsect washer not draining. Upon further inspection, I placed the washer into diagnostics and observed error F9E1. I gained access to the underside of the unit and found a break in the wiring to the drain pump. I verified that the drain pump is good. I replaced the lower wiring harness and retested the unit. The washer failed to start due to the latch not able to lock. I replaced the latch and re tested the unit. The unit is now operating as designed. No water leaks observed duirng service. W11513248 W11643701"

"On the ride with verified complaint of unit nuts, spinning out correctly for a previous diagnosis unit will need gear case and and other parts of place from previous diagnosis replaced the gear case. The splutch, the belt, the actuator and the gear case. Agitator was not needed. Unit is now working correctly job complete. Installed w11449840, w11481722, w10721967, w11239857"

"1248. Arrived on site for not dispensing ice. Removed ice container found broken shaft in container,tested auger motor working ordering a new ice container. ; ordrng 1 WPW10312300 (Ice container)"

"Arrived on site to repair damaged door bootl. Upon arrival not8ced damaged door boot at the bottom of door near drain holes. Replac3d door boot and clamp. Tested unit no leaks present at this time. Unit is functioning properly and as designed to job completed. Parts used ww11106747,w11218344"

"Arrived on site to inspect the unit for a burner with a flame that was too high. Tested the unit and found that the right front burner was not seated correctly, causing improper gas combustion and a high flame. Secured the burner properly and turned it on, confirming that it is now operating as designed. Tested all burners by setting them to high and low, and verified that all are functioning as intended. Job complete. No one here to sign but I did send pictures to builder."

"Arrived on site for a refrigerator that has lights out in the deli drawer area. Inspected unit and work area. The customer stated that the deli lights will come on if you open the refrigerator doors, but they will not come on if you just opened the deli drawer. I tested the unit and confirmed the customers complaint. I checked the door switch and found the door switched, not even registering the door opened or closed. I went to pull through the light switch and found the door switch was not even connected to the light connector. I had to disassemble the whole unit to get access to the light cover on the left-hand rail. I connected the deli light switch and reassembled the unit. We turned power back on and found the unit working and operating as designed. Call complete. No parts were installed."

"Arrived onsite for burning smell on washer. I inspected the unit underneath. No gearcase oil is present however, I found the belt loose and the cover to have belt shavings on it. The belt has failed and the cam has belt marks present on it. I replaced the belt and cam and tested the unit. Unit is now operating as designed and no burning smell is present. I ran a DLMS calibration. Unit operates as designed. Call complete. No leaks present. Installed W10721967 SPLUTCH ASSM W AND W11239857 BELT."

Arrived onsite for damaged doors on refrigerator. Found both doors damaged installed new doors(lw1090437)(lw1091207) and nameplate(w11223753) unit operating as designed job complete

"Arrived on site to inspect the unit for falling out when opening the door. Customer stated that he was trying to cook something heavy, which caused the unit to lean forward, resulting in cast iron cookware falling out of the oven and damaging the floor. I took pictures of the floor damage. Tested the unit and found it was not secured to the cabinet and not flush with the cabinet. Secured the unit flush to the cabinet and installed new screws on the left and right sides. Tested the unit, and it is now functioning properly. Job complete. Called safety 7740989057"

"Arrived onsite for compressor and lokring failure. Replaced compressor , drier, access valve and tubing kit. Pulled vacuum and held. Charged per spec and tested. Unit is now functioning properly. Job complete. Also Used W11504434."

"Arrived on site to test unit for not heating properly, tested unit found when oven is at 350 my thermocouple is showing 200 degrees, then the cycle needs to be turned off and back on so the temps can correct and continue heating, replaced console and control as precautionary, unit is now preheating to 260 while displaying 350, will need to return with oven sensor and elements rescheduled for 3/4; ordrng 1 W11598120 (Oven sensor)"

MEDB765FC0 Arrived on site for a dryer making nosies. On arrival product was working fine i asked client to add some clothes and that's when it heard sounds i removed bottom cover and cleaned out all lint i seen and then i discovered a lose screw on the heater not sure how that happened i never removed screw on my last visit. I tightened screws down no nosies at all product works as it's designed no parts used.

"Arrived on site for unit flashing F8E4. Upon arrival, removed drip pan and found water sitting under leak sensor (picture attached). Also found water stains on the insulation blanket. Upon further inspection, found rinse aid cap latch to be faulty. Proceeded to replace W11412300 dispenser. Ran multiple tests and no leaks present. Unit is functioning as designed. No water leaks detected at this time."

Arrived on site to test unit for not working. Customer stated he had an issue with unit not producing ice. On arrival customer stated unit has been working great. Cycled ice maker and completed harvest with no issues. Ice maker filled properly. Advised customer to monitor and if issue persists recommend recommend ice maker. No parts replaced at this time. Job complete.

"Arrived on site to replace previously diagnosed part. Replaced control (W11498797) and started a calibration cycle which completed successfully. Started a quick wash cycle, unit filled with water and then began to progress to the wash portion. Issue has been resolved and unit is now running as designed, no leaks detected, job complete."

"Arrived on site for unit making noise. Upon arrival, checked error codes and found no stored errors. Continued to run diagnostics and did not hear any abnormal noises. Ran consumer cycle with couple towels and clothing items and ran with no issues. Advised customer to be mindful of heavier loads and make sure to pause unit and redistribute if load is off balance. Explained about the function of the wash plate. Customer agreed. Unit is functioning as designed. No water leaks detected at this time. No parts needed"

"Arrived onsite and found unit operating with frozen fill spout. Thawed fill spout and used permagum and mastic to insulated the fill spout to prevent ongoing freezing. 4318168, 212643; ordrng 1 4318168 (Masitc WP REPLENISH) and 1 212643 (Permagum WP REPLENISH), used 1 4318168 ( Mastic), and 1 212643 ( Permagum) from stock"

Arrived on site for no drain dishwasher. Ran diagnostics got 6-4 error code . Unit is not draining at end of test wash . Found shaft on impeller bent . No objects found in sump . Replaced drain pump W10876537. Ran diagnostics again . All checked normal. Unit is draining properly. No water leaks detected at time of service . Job complete. Maintance is not on site to sign ticket .

Arrived on site to replace compressor and 3 way refrigerant valve. Accessed system from access port on compressor and found no refrigerant evacuating system. Ran nitrogen with no success. Issues were with rc intermittent cooling loss. Fc was working as designed and no signs of issues. Replaced 3way valve as suspected and replaced dye drier power techline. Ran service test 4 and allowed steel 4 to switch valve to RC. Unplugged unit leave valve open to only RC and charged to 250psk with nitrogen. Heard pop sound and found cap tube was leaking entering cabinet. Took video and submitted to whirlpool. Unit is being submitted for review for replacement. SR#7741038867

Arrived onsite and found failed wash motor. Repaired by replacing wash motor. Unit is now operating as designed. Advised customer on repair. No leaks at time of service. W11025157

"On arrival verified complaint of unit, not spinning out and leaking oil. The visual inspection of the unit shows the gear case has failed severely. Unit will need 3360629 gear case, brake tube W10820043, WP63292 thrust washer, WPW10080230 spin tube ring, 285353 retainer ring, 285785 clutch, reschedule for 3/4; ordrng 1 W10820043 (Brake tube) and 1 WP63292 (Thrust washer) and 1 WPW10080230 (Spin tube ring) and 1 285353 (Retainer ring) and 1 285785 (Clutch) and 1 3360629 (Gearcase)"

"Arrived on site for oven turning off randomly. Will show power failure. Breaker is not tripped this time but other times it has. Voltage was 248, 125 from each side to common and ground. G-C =0. Bake element pull 11 amps, broil pulls 15 amps. While running test mode i saw a flash/spark coming from inside relay.withim 2 yeat warranty per entitlement. Ordering main control. Reset for Mon am. ; ordrng 1 W11261167 (Control)"

Arrived onsite for freezer light hanging down found broken clips on housing. Installed new housing(wpw10313917) unit is functioning properly. Nobody onsite for signature. Job complete

"Arrived on site for temperature issues. Upon arrival, unit is running. Found ball of ice on top right corner of evaporator at capillarie tube. Need to order a sealed system repair. Ordering compressor, access valve, and dye drier. Unit is installed in a very tight kitchen. Returning tech may need to relocate to living area to make repair. Office to reschedule ; ordrng 1 W11209866 (Compressor) and 1 WPW10143759 (Uv drier) and 1 W11506635 (Access valve)"

"Arrived on site for icemaker not operating and tray may be broken. Upon arrival, inspected unit. Found ice mold cracked and just hanging from ice maker. Replaced icemaker W10873791. Ran harvest test filled by fill test. Unit is operating as designed. No leaks present. Job complete"

Arrived onsite for unit not drying & cutting off. ran test cycle on nor al time dry and reg e o cycle and found unit works as designed. Explained to maintenance on site how the eco friendly setti g work and that customer should increase load size to allow cloths to rub against sensor or use time dry to insure things dry 3venly. No one available to sign Call complete

Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the dual valve and right refrigerator door gasket. I tested the unit and found the unit working and operating as designed. Call complete. W11535162 and W10917313.

"Arrived on site to inspect dryer making abnormal and loud noises. Upon further inspection,I gained access to the inside of the dryer and found that the pully and belt were worn. I replaced the dryer repair kit and reassembled the dryer. The dryer is now operating as designed. However, while doing an airflow test,I found that the vents have an airflow restriction. I informed the customer to have the vents addressed. 4392067"

Arrived on site for dryer not working. Just moved in on Friday and it has never worked. Unit has functional light switch. Timer moving but nothing happens when start button is pushed. Found blue wire on push to start button was not properly positioned in harness. Removed harness and correctly set wires. Verified operarion. Call complete. No parts.

"Arrived on site. Replaced icemaker,ran fan test passed ran harvest test passed,ran fill test passed. W11557001"

Arrived onsite for unit not spinning. Disassembled and found motor failed and stripped belt and pulley. Replaced motor and repair kit. Tested and unit is now functioning properly. Job complete

"On arrival verified complaint of unit, having scratches on doors and freezer door shelf, not connecting was able to fix the freezer. Door shelf and identified scratches on doors are not just adhesive or dirt. They are actual scratches spoke to tech line 7741029279 and documented with them.Customer to follow up with customer service. Job complete no parts installed"

"Arrived on site to test unit for not draining, customer stated that unit leaks water from the left side, started cycle and monitored for 15 minutes and could not see any leaks, explained to customer that since it's happening not on every cycle, advised on proper loading and detergent use, at this time unit is running as designed no leaks detected job complete no parts installed"

"Arrived on site for freezer door rubbing refrigerator door. Upon arrival, inspected unit and confirmed issue. Found top of Fc door hinge is out of position. Remounted hinge. Door is now correct and handles did not touch job complete"

Arrived onsite for unit not drying. I got access to the inside and found no continuity on the heater. I inspected the heater and found the coil broken off. I replaced the heater and tested the unit. Unit is now heating as designed and operating as designed. Call complete. Installed WP3387747 ELEMENT.

"Arrived on site to inspect dishwasher not starting. Upon arrival, the customer informed me that the issue was resolved by the builder and is no longer in need of service. Owner not home to sign"

WFES3530RS0 Arrived on site for a range tripping breaker. On arrival verified issue i replaced contol board bake and broil element. I removed ground wire preheated to five hundred degrees temperature reached without tripping breaker. I rewired ground back on and preheated to five hundred degrees temperature reached without tripping breaker. I checked polarity and voltage readings were correct product works as it's designed. I recommend client to contact home builder if it happens again. Calling whirlpool safety sr # 7740987101

Arrived on site to test unit for heating element smelling like plastic burning smell. Found element had some kind of damaged causing smell. Replaced heating element test unit and unit test good. Customer brought some small nick from me moving the unit in and out. Took pictures of cabinet job complete. W11537778

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I was to replace the main harness. Before replacing any parts, I tested the oven on Bake at 350 degrees and using my multimeter, I placed my thermal coupler in the middle of the center rack. My preheat temp was 386 degrees. My next five readings were 392, 297, 407, 309, 381 for an average of 357.2 degrees. I advised the tenant of my findings and that the unit is operating as designed. Also advised the tenat that I was not replacing the main harness as there is no reason to do so due to the average temp being well within the manufacturer approved temperature range. Unit is operating as designed, job completed. No parts installed."