"Arrived on site for water leaking. Found fill tube extension not connected causing water to fill bottom of freezer during icemaker fill,removed ice build up,installed extension to fill tube,secured extension ran icemaker test harvest passed icemaker filled with water no leaks. No parts used."

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I was to replace a wire harness, but I found the harness ordered was incorrect. I arrived with the interlock harness and used the thermostat from the harness to complete the call. I removed the shorted thermostat and installed the new thermostat and tested the microwave. Unit is operating as designed. Job completed. W11033422"

On arrival verified complaint of slow water. Customer is unsure when last filter changed. Attempted to remove filter and found filter is stuck in the housing. Unable to remove housing as hoses are stuck in grass fittings and wont release. Ordering new hoses attach to filter housing. Reschedule for 6/4; ordrng 1 W11162040 (Water tube) and 1 W11162036 (Water tube outlet)

Arrived on site to replace faulty door switch screws. Replace screws and tested. Unit is functioning properly. Job complete. Used 8169479 (2)

"Arrived on site to diagnose dishwasher that was not cleaning well, and also not seated properly. Customer wanted to know some general tips on how to get the unit to clean and dry better. Tested unit and found no saved error codes, and unit finished a diagnostic cycle. Advised on proper use and care. I also adjusted the installation of the unit. I recommended the customer get an undercounter mount for the dishwasher, since the right side of the cabinet was also loose and didn't feel secured. Unit working as designed. No parts used."

Arrived on site to test unit for continuous spin. Found unit stuck in logic loop. Advised customer to download app and connect unit to WiFi. When running diagnostics found error f3e3 kept prompting. Error would prompt as soon as error was cleared. Recommend valve assembly replacement as stated in service pointer W11677721. Scheduled for 06/07. No parts replace at this time. ; ordrng 1 W11614513 (Valve assembly)

"Arrived on site for a refrigerator that is still leaking. Water into the refrigerator compartment. Inspected unit and work area. The customer advised that every two weeks, the water inside of the refrigerator tends to leak out and freezes. I found evidence of moisture running down the back wall from the icebox adapter again. I called whirlpool tech line and spoke to Nate SR# 7738951147. We have a liner that is warped internally. We have made multiple attempts to correct this issue. What we have found is that the internal refrigerator liner is bowed and warped. When the icebox adapter is installed, the liner does not create the seal, causing the gaskets to leak air and condensation down the back of the liner. There are no further repairs that can be made. The office will need to contact the extended warranty for alternate resolution."

Arrived onsite for a refrigerator making noise at times. The customer had a video and it was the RC evaporator fan making the noise. I found the right side of the cover not sealing causing the issue. I defrosted all the frost and ice. I replaced the cover. Call complete. INSTALLED W11610999 COVER FRIG.

"WMH31017HS08 Arrived on site for unit making buzzing noise. Upon arrival, customer mentioned unit has movement on the right hand side. Proceeded to further inspect and found the rear mounting bracket needs to be raise about an inch and a half in order for the unit to not sag. Due to the sagging of the unit, the buzzing noise is more evident. Showed customer when pushing microwave away from side cabinet stopped the buzzing noise from happening. This is due to poor installation. Advised customer to reach out to builder to correct installation. No parts replaced"

"Arrived onsite for a range that has no power. Inspected the unit and work area. The customer advised hat hey have had several electrical storms recently and the oven stopped working after one of the storms. She tried resetting all the breakers in her garage but the range never came back on. Oddly enough, the unit began to have power this morning and seems to be working. I tested all four burners and found them all working. I tested the 350?F and found the unit completely preheat and reached proper temperature. I checked the breaker box outside and found the breaker tripped but the machine still having power. I did advise the customer that the issue would most likely be with her breaker because their breaker is not supposed to send voltage when it has tripped. I flipped off the breaker and flipped it back on and found the unit turn on and everything working as designed. I did check the back at the terminal block and the wire harness leading up to the control and did not find any grounding of any wires. Advisor customer that at this point, the issue may have been the storm knocking out the breaker but advised that if this came back, they would need a new breaker to the unit. The unit is working and operating as designed. Call complete. No parts were installed."

"Arrived on site for range middle burner not working, found unit sparks but did not allow gas to come out. Replaced burner head. Verified operation. Call complete. W11435660"

"Arrived on site for unit. Leaving clothes, wet at the end of the cycle. On arrival tested unit and found unit is tumbling but heater is not energizing. Disassembled and checked components and found failed. Cut off sensor. Replace sensor and tested. Unit is now functioning properly. Job complete .Used truck stock cutoff 279816."

Arrived on site to replace slides. Replaced bath slides test unit and unit test good job complete. W11670722. W11670723

"Arrived on site to test unit for no heat, tested unit found gas valve closed, opened gas valve and tested unit is now heating, advised customer to monitor, if issue returns customer will call back, at this time no leaks detected job complete, no parts installed"

Arrived on site with 2nd man to replace tub. Replaced tub assembly W11460604. Test unit and unit is oper as designed. No leaks present at this time. Job complete

"Arrived on site to inspect ice machine leaking water. Upon further inspection, I found the unit pulled out from the cabinets and unplugged with the water source turned off. I plugged the unit in and turned the water on and found no immediate water leaks. Turned the unit on and allow to test in normal cycle and found the water level sensor not sensing the water level in the reservoir correctly. Also found dry water streaks on the front of the toeplate (photos), so I tested the bin thermistor and found it out of range which tells me the bin is filling too high with ice and that is whats causing the dry water streaks on the toeplate cover. I inspected the external drain pump and found no leaks. Found no leaks at the incoming water source line at the back of the unit. Found no signs of the water leaks in the cabinets/flooring where the unit is housed. Also found no signs of a leak at the drain hose/pipe or valve/water line connection under the sink. Due to the water spilling over in the reservoir and the bin thermistor out of range, I am ordering the recirculating pump and bin thermistor and scheduled return service for 06/05/24. No water leaks observed during service. Unit left unplugged and water source turned off for safety. No parts installed today.; ordrng 1 W11542867 (Recirculating pump) and 1 WPW10511923 (Bin thermistor)"

"WOC54EC0HS20 Arrived to install previously ordered parts. I removed and replaced the UI, Microwave control, control harness and noise filter. I made a thorough inspection of the thermal fuses and all other primary and LVDC connections. Testing showed no issues with operation and I advised the customer there are no other parts within the unit that provide voltage for operation and the only other thing left is the damaged receptacle for primary power, that has had the plug zip tied in place. I contacted the MFG Technician line and advised of all prior repairs and findings. The technician said nothing further could be done with the machine. File # 7739188097."

"Arrived on site to replace previously diagnosed motor, belt, cam and shift actuator, replaced parts and tested,unit is now running as designed, no leaks detected job complete installed W10721967, W11239857, W11481722, W11686050"

Arrived onsite for a refrigerator leaking water from underneath the unit. On arrival the customer stated they had turned the water off because it was dripping around the filter housing. I turned the water on and could see it dripping from the rear of the housing into the bracket base for the housing. I removed the housing and saw a crack in it. I took photos off the water damage to the floor and base boards. I replaced the filter housing and turned the water on. There were no more water leaks present at the time of service. Call complete. INSTALLED WPW10121140 HOUSING.

"Arrived on site to test unit for not filling with water, tested unit found shift actuator failed, replaced actuator from truck stock and tested, unit is now running as designed no leaks detected job complete installed part W11481722"

WEG745H0LZ4 Arrived on site to install door switch rod. Installed rod and tested consumer setting Bake and Broil. All test run good. Unit is now functioning as designed. W10273192 rod

"Arrived on site for a refrigerator that is condensating on the mullion. Inspected unit and work area. The customer stated that the refrigerator and freezer worked just fine put that on the inner side of the door at the edge where the gasket hooks onto the door, they are getting condensation and moisture buildup on the door itself, and it is leaking onto the floor. I did confirm the customers complaint, and found part of the inner part of the door was separating causing the issue. Ordering the freezer door and the office will need to contact the customer about a return date due to an out of stock and PSP item. No parts were installed.; ordrng 1 LW11255360 (Freezer door)"

"Arrived on site for a refrigerator that is condensating on the mullion. Inspected unit and work area. The customer stated that the refrigerator and freezer worked just fine put that on the inner side of the door at the edge where the gasket hooks onto the door, they are getting condensation and moisture buildup on the door itself, and it is leaking onto the floor. I did confirm the customers complaint, and found part of the inner part of the door was separating causing the issue. Ordering the freezer door and the office will need to contact the customer about a return date due to an out of stock and PSP item. No parts were installed.; ordrng 1 LW11255360 (Freezer door)"

"Arrived on site for dryer making noise and has a burning smell. Removed lower panel and found unit covered in lint. Use shop vac to pick up. Found pulley wheel destroyed. Removed and replaced wheels and pulley wheel. Found pulley arm was damaged. Also found 5e blower wheel is damaged. Will also need to come back with hinge and latch. Installed new wheels and belt. Left unit unplugged. Reset for tues. Am. First call if possible.4392067, WPW10112954; ordrng 1 WP697772 (Wheel) and 1 W10837240 (Bracket)"

"WED5010LW1 Arrived on site for unit taking long to dry. Upon arrival, customer mentioned an exterior issue to the dryer ventilation. The builder found the ventilation to be clocked in the house. Customer requested to inspect unit to see if there is any issues with the unit. Proceeded to disassemble and found no issues or obstruction with the inner duct and blower housing. Tested unit for noise and heat and all checks out good. Unit is functioning as designed. No parts replaced"

Arrived onsite for a wall oven to replace the previous diagnosed parts. I replaced the outer door. The door shuts evenly now. I adjusted the receivers to get the gap even between the oven door and microwave door. The previous tech forgot to order the name plate. Ordering W10839793 nameplate. RS for Wed 6/5/2024. INSTALLED W11600222 OVEN DOOR.; ordrng 1 W10839793 (Nameplate)

"Arrived on site to inspect venthood chimney damage. Upon further inspection, I found the lower chimney was badly scratched. When I checked the part I was sent with, I found its the standard chimney and is too short. The chimney needed is for a ten foot ceiling and the lower chimney is approximately 32 inches long. I was advised by the office that the part needed is an extension and were unable to order the part. Office advised they will contact the builder to get resolved. Job completed. No parts installed."

"Arrived on site to diagnose dryer that was not shutting off with open door, and sometimes would keep running. Foind door switch paddle broken, and timer would not complete on 2 different modes. Called safety and reported findings, and they provided autho for repair - Autho - W1BCC70WPL1. Replaced door switch and timer. Tested unit and verified proper function. Parts used - W10854240, WP3977456."

"Arrived on site to install new shelves/drawers, and drawer fronts. Reinstalled new shelves and drawers and verified the drawers are sliding better. Unit now working as designed. Parts used - 2x WPW10396909, 2x W11696630, W11243759. Repair completed."

Arrived onsite and found unit leaking from the 3rd rack left side mount missing a tub nut and with a broken retention wing. Ordering track mount and nuts. All else checks good. ; ordrng 1 W11553484 (Left mount third rack) and 1 W11580025 (Right mount 3rd rack) and 2 W11545286 (Tub nut)s

"Arrived on site to replace previously diagnosed ice maker and ice maker fan, replaced and tested, unit is now running as designed, job complete, installed WR60X32733, WR30X39346"

"WTW5010LW0 Arrived on site to replace additional ordered parts. Replaced bezel lid lock W11643703, capacitor W11395618, splutch assy W10721967 and pulsator W10752283. Ran overall diagnostics check up and followed up with consumer cycle quick wash and both passed with no issues. No water leaks detected at this time. Unit is now functioning as designed."

Arrived onsite to test unit for oven not igniting. Test unit and you can see igniter sparking but not making contact with burner. Replaced igniter test unit and unit sparking but taking 3-4 times to ignite and after flame igniter continues to ignite. Will order new burner and will replace burner and module. ; ordrng 1 W10764654 (Bake burner)

"Arrived on site to install new water line on refrigerator due to damaged tube from transport. Installed new supply to filter line. Tested and verified water pumping to icemaker. Took photos of hose connections, verified no water leaks. Parts used - W11162040. Repair completed."

"Arrived on site for oven not holding temperature properly. Found f6e0. Access control. P3 pr-pr= 1.1 k. Sensor is good. Communication from p1-4-j15-3, and p1-5-j15-2. Pl1-2 all have continuity. Replace control. Verified operation. Bake pulls 12 amps broil pulls 17 amps. call complete. W11448961"

On arrival verified complaint of leaking water system. Customer states maintenance says the water system leaked on install. Ran water system and found no leaks at any connection. Dispenser is not leaking. Unit is working as designed no leaks found during service. Job complete no parts installed

"Arrived on site to diagnose refrigerator that was not cooling in either compartment. Examined unit and found the RC was warm, and freezer had a block of ice formed on the evaporator cover. I removed the evaporator cover and found the brown heater wire almost pulled out. I resecured the wire and added some electric tape to the connector. I power cycled the unit and tested the defrost heater. Verified heater is coming on and working as designed. I advised the customer on proper procedure to defrost to remove the ice. Unit now working as designed. Repair completed."

Arrived on site to inspect unit for damage. Found panel was dented. New panel was damaged in box. Ordering new panel and needing part inspected for damage. Office to reschedule. ; ordrng 1 W11158166 (Panel)

"JBRFR30IGX00 Arrived on site to follow up on previously ordered part. Customer stated on Wednesday 22nd, Fc thawed out. Lights still on inside compartment. No abnormal noises. On Monday 27th customer noticed everything froze again and had full bucket of ice. Spoke with techline, TJ! SR# 7739190281 and advise to replace W11306696 control. Ordering part. Customer agreed to reschedule June 5th. No leaks found at this time. ; ordrng 1 W11306696 (Control)"

"Arrived on site to inspect range cooktop burner not igniting. Upon further inspection, I tested the cooktop burners and found the back right burner does not arc, but is emitting gas. Also, I tested both ovens and found the large oven ignitor is arcing and the gas is emitting, but the burner is not igniting. I pulled the unit out and removed the back cover to find the large oven bake ignitor is not connected (photo). I connected the ignitor and tested and oven is operating as designed. I removed the front panel and inspected the switch harnesses and found the far right burners switch harness had some purple tape on the black wire. I removed the harness and removed the tape and found the black wire had been cut. Using some heat shrink, I mended the harness and retested and the unit is operating as designed. No gas leaks detected during service, job completed. No parts installed."

"Arrived on site to replace pump and motor diagnosed on previous trip. Replaced pump and motor, tested unit, unit is running as intended. No leaks present at this time. Job complete. USED W11025157"

On arrival verified complaint of noise. Customer states unit was making noise on arrival. Turned unit on and off to allow for start up and advised customer noise level is normal. Unit is working as designed. Job complete no parts installed

"Arrived on site for unit, damaged, and console functionality. On arrival, inspected and found Lid and console damaged. ordering both parts for replacement. Office to reschedule.; ordrng 1 WPW10460919 (Lid)"

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. I went to replace the hub assembly first and attempt to remove the agitator. I found that the agitator would not come off the driveshaft. Are used WD-40 and a dryer belt to try to remove the agitator, but found that the agitator would not come off the driveshaft. I spoke to JC and was advised to order the agitator in gear case and just break off the agitator and hub assembly. Ordering parts and rescheduled the customer to 6/4.; ordrng 1 W11550891 (Agitator) and 1 W11454734 (Gearcase)"

Arrived on site to test unit for not heating. Found gas valve was off. Turned valve on and unit now heating as designed. No parts replaced at this time. Job complete.

"Arrived on site for rattling noise after previous visit. Upon arrival,inspected unit and found condenser fan was not secured on previous visit. Secured condenser fan. Test unit and is operating correctly. Job complete"

"Arrived on site to test unit for leaking water, tested unit found unit tub ring is cracked but not responsible for the leak, replaced tub ring do to damage but leak is coming from dryer valve, unit is running as designed, no leaks detected job complete installed W11662156"

"Arrived on site to diagnose oven that was not heating. Tested cooktop and found all good. I ran the oven and found it would click 7 times and as soon as it was lighting it cut the flame and went into safety lockout. I moved the igniter closer to the manifold and retested. Found it wouldn't spark at all. Did a control reset and retested. Found unit lighting and staying lit. No parts used. Advised builder to follow up if there is any other issue lighting the oven, and if there is we need to return with the following - DSI BOARD, MAIN HARNESS, IGNITER, CONTROL. Repair completed. ; ordrng 1 W11458864 (Main Harness) and 1 W10860916 (DSI BOARD)"

"Arrived on site to replace previously diagnosed parts. Broke out washplate and replaced basket (W10752719) and washplate (W10902814). Tested unit, unit is running as designed, no smell present at this time, job complete."

Sr#7739143063 arrived onsite and determined unit has moisture in the cabinet from improper installation. This is causing mold on the grease in the cabinet and arcing around the hi voltage components. Advised customer on findings. Made safety report. No repairs recommended or approved.

"Arrived on site to inspect wall oven not reaching preheat temp. Upon further inspection, I checked the tools to make sure the unit had not been calibrated and it hadnt, but I found the unit was reading temps in Celsius mode (photo). I sent a text to the builder and they advised that the unit had been tested with an infrared laser gun. I advised that the gun cannot provide accurate temp readings as it tests surface temps and not air temps. I changed the temp units to Fahrenheit and proceeded with testing using my multimeter and placing the thermal couple in the middle of the center rack and testing on Bake at 350 degrees. My preheat temp was 362 degrees. The next five readings were 377, 319, 371, 323, 372 for an average temp of 352.4 degrees. My average temp is within manufacturing specifications. I notified the builder and advised of my testings and unit is operating as designed. No repairs needed at this time, job completed. No one available to sign for receipt. No parts installed."

Arrived on site to test unit for not cooling. Found compressor running and pulling .6amps. No frost pattern developing. Unit has aluminum cap tube and dont have crimp set on my van. Rescheduled for 06/04. Needing 2hrs. ; schdld next appmnt for 6/4 TUE AM

Arrived on site for leaking dishwasher . Customer showed pic of leaking . Lots of side at bottome of door . Customer has been using dish soap for detergent. Instructed on dishwasher soap and dish soap. Ran diagnostics after rinsing unit out couple times . No error codes or leaks detected . Job complete. No parts used

Arrived on site for frost building up in freezer . Found small amounts of frost on evap. Ran diagnostics all checked normal except didnt feel air flow on dampener test . Did find return vent completely covered with spray foam . Cleaned return and now getting air flow . Made sure drip dray was clear of foam. No water leaks . Advised customer to give it 24-48 hours to return normal. No parts used . Job completed

"wed4850hw0 Arrived on site for unit not working. Upon arrival, customer stated unit heats but does not dry. Upon disassembly, found lint buildup in the inner air duct (photo attached). Cleared lint buildup and re tested. Unit is now functioning as designed. No parts replaced"

On arrival verified complaint of lint in lint filter. Advised some lint in system is normal. Ran vent test and found slight restriction. Cleared on outside wall as there was a blockage. Vent test went green. Unit is now functioning correctly. Lint in unit was not excessive. Job complete no parts installed.

"Arrived on site to inspect refrigerator not dispensing ice. Upon further inspection, tested the ice dispenser and ice dispensed. Inspected the bin and it was full of ice, but I noticed the bin was pushed in fully and not seated correctly causing the motor coupler to not engage with the bin auger. I removed the bin and tested the cubed/crushed selections and both are operating as designed. I placed the bin back in place and demonstrated for the customer how the dispenser wont function properly when its not pushed in fully and how it functions properly when it is pushed in fully. I demonstrated several times and advised that the bin rests on the two slides that have hooks on the ends the sit in the bin to hold it in place. Unit is operating as designed. No water leaks observed during service, job completed. No parts installed."

"Arrived on site for washer tripping breaker consistently.no errors stored. Ran diagnostics cycle. All components passed test. Removed panel. At control. Bk-wh=125. Bk-g=125, wh-g=0. Water level test got to 56 water not above the agitator. Drained water and confirmed sensor went other direction. Called Techline. Sr#7739179951. No further recommendations. Call complete."

"Arrived on site to inspect wall oven not working. Upon further inspection, I found the unit panel display blank and non-responsive. I checked the breaker and found it to be a GFCI breaker and it was tripped. I cycled power to the unit and pulled the unit out onto my oven dolly and gained access to the elements and control for testing. Tested the unit in Bake at 350 degrees on Rapid preheat until it reached 205 degrees. Tested voltage during this time and found the unit is getting 246V and providing same voltage to the elements. Switched the preheat to Standard Preheat and retested and got the same results and the unit reached preheat temps with no failures. I cycled power and removed and replaced the main control and tested ohms readings to the elements and TOD and all were within manufacturer specifications. I cycled power and retested on Standard Preheat and the unit continued to operate as designed. I advised the customer of my findings, repairs and advised that if the breaker trips again to contact the builder to have the breaker replaced and they will need to contact the manufacturer of the breaker to report. Also, recommended to the customer that if the breaker trips, they will need to leave the breaker off for a minimum of 5-10 mins to allow the breaker to cool before cycling power back on. Unit is operating as designed. Job completed. W11649136"

"Arrived on site for moisture issues. Found moisture on one section of freezer door,ordering a new freezer door. ; ordrng 1 W11604155 (Freezer door ss)"

"Arrived on site to test unit for not heating, tested unit found unit is not heating, called tech line was advised to replace magnetron, replaced capacitor, magnetron and diode from truck stock, tested but found unit not powering on do to bad fuse, replaced fuse and tested, unit is now running as designed SR#7739174441, job complete installed W11707984, W10754299, 8206562, W11256462"

"KDTE204KPS1 Arrived to inspect reoccurring corrosion of door panel. I verified the issue and then replaced the panel. I contacted the MFG Tech Line, Tech Johnathan and advised of my findings and prior history. File# 7739180942No leaks observed during service."

"Arrived on site to test unit for no ice. Found ice maker not responding. Replaced ice maker(W11546935), unit now working as designed. No leaks detected. Job complete."

Arrived on site for range showing cooktop indicator light on. Upon arrival found front right infinite switch failing and replaced it wpw10434452. Found indicator light no longer on. Call complete

"Arrived on site to follow up on refrigerator that was having issues with door gasket. Examined RC and found 40% of the gasket pulled out of its channel. I used some silicon adhesive to reseat the gasket in its proper location to keep from pulling out. Verified gasket seal is good, and gasket will stay once the silicon dries. Parts used - Wp10841140."

5127437599Arrived on site with 2nd man to down stack dryer from washer to install previously ordered part. Replaced console W11325580. Test unit and is operating as designed. No leaks present at this time. Job complete

Arrived on site to install previously ordered parts. Replaced drain hose W11244231 and clamp WP356138. Test unit and is operating as designed. No leaks present at this time. Job complete .

Arrived on site to install previously ordered part. Replaced right side leveling foot. Unit is operating as designed. Job complete

Arrived on site to test unit for loud noises and intermittent no cooling. Found water pressure is a bit excessive causing water to spray from fill tube and around evap motor. Recommend installing pressure valve and sealing water chute with silicone. Rescheduled for 06/04. No parts replaced at this time. ; ordrng 2 W10841140 (Silicone)s and 1 W10786952 (Pressure valve) and 1 8212547RP (Water line)

Arrived on site for dryer not turning on motor and spinning drum. Upon arrival found terminal block damaged on L1 motor side and causing a voltage drop to motor circuit. Replaced terminal block 279320 and tested dryer. Found it working as designed. Call complete

"Arrived on site for leaking washer . Found valve dripping and filling tub . Also dripping down the inside of door onto floor . Replaced valve W10599356 ran diagnostics wash test . , double checked bellow and hoses ,all connections dry. No leaks detected at time of service . Job complete"

Arrived onsite for unit not filling with water. Inspected and found upper terminal to valve disconnect. Secured connector. Tested and unit is now functioning properly. Job complete

"Arrived on site to replace previously diagnosed part. Upon inspection found part ordered has a black overlay and unit is stainless steel. Will need to order stainless steel console for return visit. Ordering part, no parts installed, office to reschedule.; ordrng 1 W11600370 (Console)"

Arrived on site for blower not turning on. Found lights also not turning on. Accessed control and found no voltage. Found breaker was tripped. Rested and verified operation. Call complete. No parts.

"Arrived onsite for icemaker fill spout splatter causing leaking. Adjusted spout to correct, cleared ice. Repaired wiring cover placement. All checks good. No charge. No parts."

Arrived on site to flow up on refrigerator that was having issues with doors closing / mullion hitting. On arrival customer pointed out that they had leveled it and the mullion was seated in the guide pocket now. I took several pictures and verified proper operation. Since customer had correctly adjusted the geometry of the cabinet the door is operating correctly and there is no need to replace the door. I replaced the mullion because the current one had a cracked mount. This concludes all repairs and unit is working as designed. Repair completed.

"On arrival verified complaint of unit not running. Ran diag mode and found lid lock wont activate. Replaced lid latch and unit now runs. Ran normal cycle and it activated correctly. Job complete no leaks detected during service, installed w11670519"

"Arrived on site for refrigerator leaking water between upper rc doors, shelves broken. Upon arrival found pantry lid broken allowing to much cold air to settle into lower drawer, found right side rc gasket broken as well as mullion not heating up and causing moister to build up and leak down doors. Ordering WP12722813AP mullion, W10830055 gasket, W10858393 frame and rescheduled customer for 06/03/24; ordrng 1 W10830055 (Gasket) and 1 WP12722813AP (Mullion)"

"Arrived on site to test unit for no power. Customer stated unit work intermittently. When it doesnt no lights show up on the console. Tried to enter diagnostics, console is not responding and no lights are appearing. Replaced console control (W11675701), when plugging unit back in console lit up but when pressing buttons console still is not responding. Replaced main control (W11626074) and tested, unit is now responding. Entered diagnostics and ran cycle, all components properly engaging and unit is running as designed, no leaks detected, job complete."

On arrival verified complaint of unit not running. Error choose valid cycle. Replaced console and unit is now functioning correctly. Job complete installed w11478526 no leaks detected during service

"Arrived on site for refrigerator not cooling. Upon arrival found start device clicking and compressor to hot to even touch. Recovered refrigerant and installed w10139462 compressor, wpw10143759 uv drier, and w11506635 access valve as well as a new wp2304884 start device. Recharged system with 5.3oz. Of r134a. And found psi lvls at 2/150 found even frost pattern and unit working as designed. Informed customer to give unit 24 hrs to cool Call complete"

"Arrived on site for unit rinsing multiple times and making a noise. Found f7e5. Ran diagnostics, water fills, agitates, drains, and spins. Test pass. Removed cover and inspected. Found black oil on cam. Will order geacase, cam, actuator, belt, capacitor. Reset for tues am; schdld next appmnt for 6/4 TUE AM"

"On arrival verified complaint of not working range. Customer states after lightning strike it stopped functioning. Error codes displayed were f6e1 and F2E1 over temp and stuck keypad. Checked voltage and polarity are correct. Verified elements are good and not shorted. Temp sensor is within range at 1.08k ohms at room temp. Replaced control and the unit is now working correctly. Ran bake cycle to verify if unit is heating, it is working correctly. Job complete. Installed w11594224"

Arrived on site to test unit for not starting. Found error f6e1(miscommunication between ccu and mcu). Found mcu not engaging basket at different intervals and latch engaging and disengaging randomly. Recommended mcu and latch replacement. Customer stated they would be purchasing a new unit. No parts replaced at this time. No leaks detected. Job complete.

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the control panel and tested the unit and unit is operating as designed. Job completed. W10918929"

Arrived on site for unit not cooling and dispenser issues. Upon arrival inspected unit and found that unit is cooling properly at this time. Customer stated that for a period of time almost a week that the unit was not cooling. Was not able to duplicate any issues on this visit dispenser was also functioning at this time . Customer stated that when the unit was not cooling the UI display was not operational or responding . Ordering control and UI. And returning with filter housing. Customer will monitor in the meantime. Set to return June 10th; ordrng 1 W11293378 (Control) and 1 W11239666 (UI)

Arrived onsite for unit continuing to make a humming sound. Customer has video but noise has not been isolated. According to customer the noise happens multiple times per day and last about 10-15 minutes. Contacted tech line for assistance. Spoke to Aaron SR#7739175298. Tech recommended being proactive and applying mastic/permagum on cap tube both on evaporator and compressor also ordering a evap fan. Office to reschedule ; ordrng 1 W11631623 (Evap fan assembly) and 1 Permagum (Permagum) and 1 Mastic (Mastic)

"Arrived on site to install right side door gasket and ice door. Replaced both parts to resolve melting ice and torn gasket. Tested unit and verified all working as designed. Repair completed. Parts used - W11189145, W10917313"

Arrived on site to replace upper front panel. Customer test unit with a square tool and door is not squared. Will order new door office to check unit with a square before rescheduling. ; ordrng 1 W11600238 (Door)

Arrived on site to test relaxed board. Replaced board test unit and unit test good job complete. W11629914

On arrival verified complaint of not working. Found cap open Replaced cap and found unit is now spinning. Ran calibration and component activation. Unit is now working correctly. Job complete installed w11395618

"Arrived on site and replaced previously diagnosed basket(W11172199), suspension(W11217817), cam(W10721967) and belt(W11239857). Completed diagnostics with no issues. No leaks detected. Job complete."

"Arrived on site to test unit for not heating. Tested unit found thermal fuse is reading open. Replaced fuse (W10900067) and tested, unit is now heating and running as designed. Unit is still in warranty receipt uploaded to SD. Job complete."

Arrived on site for leaking dishwasher . Customer it only leaks when door is opened and leaking from vent hole . Found wax motor error code . Replaced vent W11649995. Reran diagnostics all checked normal. No water leaks detected at time for service . Job complete

"WRS325SDHZ11 Arrived on site for ice not dispensing. Upon arrival, confirmed ice is being produced but will not dispense. Upon inspection, found ice bucket to not be seated therefore the auger shaft is not engaging to the turning tray. Reseated and now unit is functioning as designed. No water leaks present at this time. No parts replaced"

"Arrived on site to test u it for burner issues, tested unit found all burners running properly, customer stated that there are spots on the two from burners that are not getting red, explained customer that it is per design, explained the customer how warming zone works, unit is running as designed, job complete no parts installed"

"WRS325SDHZ08 Arrived to complete repair. I had the customer leave the ice maker in the off position since the last visit and they advised that the unit operated as designed and did not display any temperature issues as prior. This proved the ice maker fill tube was intermittently leaking down the back wall and causing the ice issues within the evaporator, further evidenced by the large accumulation within the left side of the drip pan. I modified the fill tube and tested. The issue was resolved and there was no more evidence of water spillage during fill. No leaks observed during service."

"WRF555SDFZ16 Arrived to install sealed system parts. I found the system had a low amount of refrigerant and there was oil residue at the factory connector on the drier. I removed and replaced the compressor, service port and dye drier and vacuumed. Holding at 320 microns, I charged the system with the MFG calculated charge and tested. The unit resumed normal cooling. I replaced the failed FC drawer and the noisy fan motor and blade. No water connections to unit."

"Arrived on site to test unit for not latching. Inspected unit found strike is broken. Replaced strike (W11457841) and started diagnostic cycle. All components properly engaging and unit is now running as designed, no leaks detected, job complete."

"Arrived on site ,replaced rollers ,pulley and belt 4392065, WPW10198086. Unit is sounding quieter . No lint build up . Job complete"