We serviced a
WHIRLPOOL COOKTOP
Model SCS3017RB01
Near Kyle, TX 78640
Leonardo
Job Details: 05/19/2021
"Arrived on site to test unit for unit sparking. Found harness sparking and smoking. Will need new harness, couldnt remove burner heads due to screws being rusted. Will need all screws and burner heads and all orifice holders. Office to reschedule 2 hour job ; ordrng 2 WPW10406243 (Burner head)s and 2 WPW10406797 (Burner head)s and 2 WPW10406283 (Burner head)s and 2 WPW10128450 (Orifice holder)s and 2 WPW10128451 (Orifice holder)s and 2 WPW10128449 (Orifice holder)s and 8 Partresearch (Screws)s and 1 2hours (2 hours)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE104DSS5
Near Austin, TX 78733
Kevin
Job Details: 05/19/2021
"Arrived on site and found customer has started a normal cycle and it has been running for approximately 15 minutes, customer says after 20-30 minutes of normal operation dishwasher stops and its idle for the remainder of wash cycle, drains refills, eventually drains and dries. Although wash motor is running for a while Dishes do not wash properly. Spoke with techline and set washer into a diagnostic cycle, 4/3 wash motor not running , 7/1 power off to heating element. Reported what was happening during diagnostic cycle to techline, 7730799566 dishwasher will complete a diagnostic cycle normally without incident, tech line recommend bringing back control board and harness if needed, will also bring backwash motor even though it has already been replaced; ordrng 1 W10902005 (Control) and 1 W10834763 (Harness) and 1 W10917110 (Wash motor)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS02
Near Austin, TX 78704
Jacob
Job Details: 05/19/2021
Arrived onsite for unit not cooling well in the refrigerator. Ran through diagnostics and found that a thermistor was out of range. The unit was set to 34 degrees prior to arrival. Got temperature in the mid 40?s. Need to return with kit RC. Also gonna bring back control just incase. Office to reschedule
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS01
Near Georgetown, TX 78628
Tommy
Job Details: 05/19/2021
"Arrived onsite for refrigerator not cooling. Upon arrival found unit rc evap was frozen over heavily. Let customer know unit will needed to be defrosted, left drawers out so customer had easy access to towel out any standing water. Office to reschedule upon receiving parts. ; ordrng 1 W11256332 (Cover) and 1 WPW10389152 (Fan support) and 1 WPW10389152 (Pan drain) and 1 WPW10248595 (Damper)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near New Braunfels, TX 78132
Noah D
Job Details: 05/19/2021
"Arrived on site to inspect unit for not opening correctly, upon inspection found the units friction pad had been cut, replaced friction pad and tested. Complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Austin, TX 78747
Robert
Job Details: 05/19/2021
Arrived on job for complaints of power cord damage. Replaced power cord harness. After replacement test operation. No leaks detected at time of service
We serviced a
KITCHENAID REFRIGERATOR
Model KFIV29PCMS03
Near New Braunfels, TX 78132
Andrew
Job Details: 05/19/2021
"Arrived on site to test unit for ice build up on bottom of RC. Found drain line was obstructed and frozen. Found drip pan was bowed in center. Found 1/4? gap all around evap housing. Ice was forming behind evap housing. Cleared drain, pushed housing as far back as possible and replaced drain pan. Caulked all around evap housing to prevent air leaks. No leaks detected. Job complete."
We serviced a
MAYTAG WASHER
Model MHW8630HC0
Near Kingsland, TX 78639
Cliff
Job Details: 05/19/2021
Arrived on site to diagnose a washer that is leaking. Found evidence of dispenser leaking and it will need to be replaced to complete repairs. Office to set return appointment. ; ordrng 1 W11465557 (Dispenser)
We serviced a
JENN-AIR MICROWAVE
Model JMW2430IL02
Near Canyon Lake, TX 78133
Andrew
Job Details: 05/19/2021
"Arrived on site to test unit for error code f2e1 stuck button error code. Cycled power to unit and operation returned to normal till unit reached 200 degrees then error code popped up again. Replaced console, tested unit, unit works good. Job complete."
We serviced a
MAYTAG WASHER
Model LAT9406AAM
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 05/19/2021
Arrived on site to diagnose a washer that leaked on previous cycle. Fully inspected unit and found no leaks or failures at this time. Customer informed me they doubled the soap on the cycle in question. I advised the excess soap most likely caused an oversuds condition. No further repairs needed and no leaks were found at time of service.
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS5
Near Austin, TX 78738
Leonardo
Job Details: 05/19/2021
Arrived on site to replace sump and motor. Replaced sump and motor test unit and found console not coming on. Will order new console and control board. Office to reschedule. ; ordrng 1 W10803367 (Console) and 1 W11368631 (Control board)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS06
Near Austin, TX 78702
Jacob
Job Details: 05/19/2021
Arrived onsite for unit not have any power. Tested unit. Unit was not powering on. Upon further inspection. Found that the control needed to be replaced. Replaced control. Tested unit. Unit tested good. No issues at this time. Job complete
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFSS2615TS0
Near Lampasas, TX 76550
Tyler
Job Details: 05/19/2021
Arrived on for refrigerator needing diagnosed sealed system. Upon arrival I was able to find the dryer installed by previous company had leaked and cause oil and refrigerant from compressor to drain out. I then installed new uv dryer as well as a compressor and access valve. I then pulled a vacuum for 20 minutes to ensure all contaminates were evacuated from evap coil. After verifying unit could hold vacuum. I recharged unit with 5.5 oz of refrigerant and verified after 20 minutes of run time that unit was giving stable pressure reading of 130 high side and 0 low side. Unit showed eleven frost on evap coil. Informed customer to give unit 24 hrs to cool. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHB03
Near Jarrell, TX 76537
Kayman
Job Details: 05/19/2021
Arrived onsite for refrigerator with magnet falling up of door gasket. Upon arrival I found the magnet had fallen out of the gasket completely on the right side of the RC. I heat formed and replaced the gasket. I advised the Customer not to open that side for at least 2 hours to ensure a good fit. No leaks of any kind detected during time of service and the gasket is sealing as designed. Job complete.
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US0HS00
Near Lakeway, TX 78734
Robert
Job Details: 05/19/2021
Arrived on job for complaints of burner flames too high. Adjusted all flames to lower settings.
We serviced a
WHIRLPOOL COOKTOP
Model WCE55US0HS01
Near Temple, TX 76504
Kayman
Job Details: 05/19/2021
Arrived onsite for cooktop with damaged trim. Upon arrival I confirmed the obvious damage to the front trim. I tested the unit and it is working as designed at this time. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB2
Near Pflugerville, TX 78660
Wesley
Job Details: 05/19/2021
Arrived onsite and found unit fill valve leaking into tub. Replaced fill valve. All checks good. Unit is now operating as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Pflugerville, TX 78660
Wesley
Job Details: 05/19/2021
"Arrived onsite and replaced Evap harness and thermistor. Unit is now operating as designed. Advised customer on repair, all checks good."
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Leander, TX 78645
Lou
Job Details: 05/19/2021
"Arrived on site to inspect washer noises during wash cycles. Upon further inspection, the customer advised that the unit makes a grinding noise. I tilted the unit back and found a large amount of gearcase oil on the pulley shield, actuator, belt, cam, and motor. I am ordering the gearcase, & belt and will return with all prescreened parts. Recommended that the customer not use the unit until I could return to repair as it could potentially begin to leak water. No water leaks observed during service. ; ordrng 1 W11423758 (Gearcase) and 1 W11239857 (Belt)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Austin, TX 78727
Justin
Job Details: 05/19/2021
Arrived on site for a dishwasher with an unresponsive UI. Upon further inspection I found the unit hardwired in the wall. I also found a sign of major leakage under the sink and advised the customer on this (pics in quick-pic). There was still some standing water under the sink. I checked voltage at the terminal block and found none. Just to be safe I also checked voltage at the control and found none. I advised the customer of my findings. I let her know she may want to reach out to an electrician and plumber.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Pflugerville, TX 78660
Wesley
Job Details: 05/19/2021
Arrived onsite and replaced front large burner heads. Unit is now operating as designed. Advised customer on repair and on use and care options.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FPBC2277RF3
Near Austin, TX 78704
Luis
Job Details: 05/19/2021
Arrived on site for no ice. Called tech support ran diagnostics with tech support per tech support will need air handler kit #5303918784; ordrng 1 5303918784 (Housing kit)
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HBS0
Near Whitney, TX 76692
Jonathan M
Job Details: 05/19/2021
Arrived on site for a dishwasher that?s not heating. Inspected unit and work area. The customer advised that shed run two or three loads were the unit was not drying her dishes and then she tested it again yesterday and advised that the unit did dry her dishes. She still one of the unit checked out just in case. I ran the unit through diagnostic mode and found no stored error codes. Ran it through an auto test in the unit ran as designed. I did notice the customer is not using rinse aid and went over some tips to give her her best dry on her dishes. Unit is working as designed. Call complete.
We serviced a
GE REFRIGERATOR
Model ZISS420DRCS
Near The Hills, TX 78738
Luis
Job Details: 05/19/2021
"Arrived on site for cooling and noise complaint. At time of visit unit cooling correctly,checked temps in freezer and fresh food with meter,temps reading 0? and 38? fans working correctly no odd noise from fans or compressor compartment,checked drain pan no ice build up in pan or side walls in freezer. Unit working correctly at time of visit,advised customer to defrost unit 24hrs incase ice build up in return vent."
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFH00
Near Cedar Park, TX 78613
Jimmy J.
Job Details: 05/19/2021
Arrived on site to pick up data logger. Removed from fridge/freezer. Job completed
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Blanco, TX 78606
Brandon
Job Details: 05/19/2021
"Arrived on site for customer complaint of unit not washing and making a knocking sound, found failed actuator, I replaced actuator, ran calibration cycle, unit tested good."
We serviced a
KENMORE COOKTOP
Model 790.4412321
Near Lakeway, TX 78734
Robert
Job Details: 05/19/2021
Arrived on job for complaints of two left burners not working. Found the switches are bad not sending power. ; ordrng 1 318191000 (sub 903097-9050) and 1 318531500 (switch)
We serviced a
MAYTAG REFRIGERATOR
Model MFI2569YEM0
Near Lakeway, TX 78734
Robert
Job Details: 05/19/2021
Arrived on job for complaints of leaks. Found the hose from valve to icemaker damaged. After replacement test operation all functions working properly.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near New Braunfels, TX 78132
Andrew
Job Details: 05/19/2021
"Arrived on site to test unit for not washing properly. Found actuator is not connected to splutch preventing unit from shifting into agitate. Recommend replacing splutch kit, actuator, and drive belt. Office to reschedule.; ordrng 1 W10721967 (drive pulley) and 1 W10913953 (actuator) and 1 W11239857 (belt)"
We serviced a
WHIRLPOOL DRYER
Model WED49STBW1
Near New Braunfels, TX 78130
Noah D
Job Details: 05/19/2021
"Arrived on site to inspect unit for not sealing correctly. Upon inspection found the unit had a torn seal causing issues, replaced seal and glued to door. Instructed customer to let the seal cure for a couple hours before use. Complete"
We serviced a
MAYTAG FREEZER
Model MQF2056TEW02
Near Spring Branch, TX 78070
Andrew
Job Details: 05/19/2021
"Arrived on site to test unit for not defrosting. Found bad defrost timer and heating element with tstat. Replaced parts, tested unit, element now operating as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Round Rock, TX 78664
Wesley
Job Details: 05/19/2021
Arrived onsite and installed freezer ice maker valve . All checks good. Unit is now operating as designed.
We serviced a
KITCHENAID DISHWASHER
Model KUDE70FXSS4
Near Austin, TX 78759
Scott
Job Details: 05/19/2021
"Arrived on site for dead dishwasher . Getting correct voltage to control,and UI . Found UI failing due to stuck key pad . Replaced UI tested unit all checked normal. No water leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Austin, TX 78717
David S
Job Details: 05/19/2021
"Arrived on site to diagnose washer making loud noises durning wash cycle. Customer informed us that when the unit is under load and is spinning the unit makes a loud squealing noise consistently, tested the unit in service diagnostics and the unit tested fine but was not under any load, removed cover underneath and the cam and found gearcase oil, replaced the gearcase and tested the unit in diagnostics and found that the unit is now operating as designed. Job complete."
We serviced a
KITCHENAID FREEZER
Model KRMF706ESS01
Near Leander, TX 78641
Lou
Job Details: 05/19/2021
"Arrived on site to inspect refrigerator with water under the deli drawers. Upon further inspection, I found water under the deli drawers and a small amount of ice in the RC evaporator pan. I disassembled the RC section and removed the ice & water and found the drain was clogged. Pulled the unit out and removed the drain tube and cleaned it out finding a small amount of debris inside. Using my steamer, I blew out the drain and reinstalled the drain tube and sealed it with silicone. I found the thermistor in the wrong position. Removed it and repositioned it to the suction line. Secured it with foil tape & ziptie. Found a gap at the back of the evaporator housing and sealed it with permagum. Cleaned alps remaining water from the RC section and reassembled. Tested unit and it is operating as designed. No water leaks observed at the end of service, job completed."
We serviced a
WHIRLPOOL OVEN
Model KEBS208SSS04
Near Austin, TX 78732
David Z
Job Details: 05/19/2021
Arrived on site to install previously diagnosed parts to resolve bake element not functioning and buzzing coming from control. Replaced hidden bake element and control. Tested unit and found upper oven good. Buzzing still persisted past control replacement. The buzzing runs when the unit is in diagnostic or lower oven is used. Talked to SW and found only items besides the control that can make noise behind UI is the transformer or relays. Ordering transformer and relays. Office to schedule when items arrive. ; ordrng 2 WP9752759 (Relay)s and 1 W10111628 (Transformer) and 1 WPW10312205 (User Interface)
We serviced a
KITCHENAID DISHWASHER
Model KDTE104ESS1
Near Austin, TX 78702
Jacob
Job Details: 05/19/2021
Arrived onsite for unit flipping the breaker. Put unit in diagnostics and got F8E2 drain motor electrical issue or possibly the control. Ran unit through diagnostics 2 times. Unit did not shut off. Customer did say that the Island that the unit is connected too also has some of the the other plugs flipping the breakers when not in use. Gonna get an electrician to check the breaker and possibly a wiring issue first. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ1
Near Georgetown, TX 78633
Jonathan S
Job Details: 05/19/2021
Arrived on site for front left burner not igniting. Inspected burner and burner cap. Tested operation and found not igniting. Switch burner caps with right burner and tested operation. Found failed burner head. Removed Run her head and install new tested operation and found burner working as designed. Spoke with customer on use your carrier got an operation.
We serviced a
MAYTAG OVEN
Model MEW9627DS02
Near Austin, TX 78724
Matthew
Job Details: 05/19/2021
"Arrived onsite for double wall oven, upper oven getting to hot. Upon inspection found upper oven with runaway temperatures. Tested unit at 350 degrees and exceeded 500 degrees. Unit also did not seem to want to power down. Canceled oven and did not seem to cool. Instructed customer not to use and cut off power from electrical breaker. Will need to have main control on hand W10841979.
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW04
Near Kyle, TX 78640
Kevin
Job Details: 05/19/2021
"Arrived on site and found freezer is unplugged, reconnected to power and observed it for 20 minutes took 1 pic and sent it to CS, and LM a sealed system repair will be needed.; ordrng 1 W10858281 (Evaporator) and 1 W10143759 (Dye drier) and 1 W10507884 (Compressor) and 1 8201786 (Start device kit) and 1 Wpsav4 (Stub)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Austin, TX 78739
Brandon
Job Details: 05/19/2021
"Arrived on site for customer complaint of noise issue, found rattling noise coming from rear, I adjusted the rear compressor plate/cover and leveled the unit, tested good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM03
Near Georgetown, TX 78626
Jimmy J.
Job Details: 05/19/2021
Arrived on site for The Door handle keeps coming off and won't stay on. Found handle was loose and wouldnt tighten down flush with set screw(s). Removed handle and installed new handle. Handle now sits flush. Had customer confirm the new handle installed properly and was acceptable. Customer was satisfied with new handle. Job completed.
We serviced a
WHIRLPOOL RANGE
Model WGE555S0BS02
Near New Braunfels, TX 78130
Andrew
Job Details: 05/19/2021
"Arrived on site to replace infinite switch from previous diagnosis. Replaced switch, tested unit, unit works good. Found knob(part#WPW10437088)was cracked internally.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH76719CS2
Near Kyle, TX 78640
Leonardo
Job Details: 05/19/2021
Arrived on site to replace door. Replaced door test unit and new door had no display no buttons working. As soon as I put the old door back the display works correctly. Will order new doors office to reschedule. ordrng 2 W10860351 (Door)s
We serviced a
WHIRLPOOL WASHER
Model WTW4850XQ0
Near Johnson City, TX 78636
Brandon
Job Details: 05/19/2021
"Arrived on site for customer complaint of loud noise during some cycles, found tub ring was broken almost all the way around and rubbing on the basket as it turned, customer opted to just remove the tub ring without replacing it,
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC500ESS00
Near Leander, TX 78641
Lou
Job Details: 05/19/2021
"Arrived on site to install previously diagnosed and ordered parts. Due to the unit not cooling and needing a sealed system repair, I removed and replaced the compressor, access valve, UV drier, and replaced a lokring with a sleeve. Vacuumed the system and unit held pressures. Installed 5.75oz of R134a refrigerant and monitored pressures. Tested unit in diagnostics in test #4 and unit held pressures and both evaporators had good frost patterns. No water leaks observed during service, job completed."
We serviced a
ELECTROLUX DRYER
Model EIMED60JIW0
Near Lampasas, TX 76550
Tyler
Job Details: 05/19/2021
Arrived on site for dryer with a broken moister sensor bar. Upon arrival confirmed old sensor had broken from mounted bulk head. I then replaced moister sensor bar and reassembled and tested dryer. Found unit fully functioning and heating as designed. Call complete
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX305ESS2
Near New Braunfels, TX 78132
Noah D
Job Details: 05/19/2021
"Arrived on site to inspect unit for not making ice, upon inspection found the unit not recirculating, replaced rec pump and tested with no issues, replaced grid due to broken wires. Complete"
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIC15PHZS01
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 05/19/2021
Arrived on site to replace pump in ice machine. Replaced pump and tested unit. Found all is functioning properly at this time and no leaks were found after service was performed.
We serviced a
AMANA DRYER
Model NED5800HW0
Near Austin, TX 78729
Justin
Job Details: 05/19/2021
Arrived on site for a dryer that was not heating. Upon arrival the customer stated that the apartment complex already cleaned the vents from top to bottom. She stated the clothes were not drying what so ever. I checked voltage at the wall and found it good. I then checked the temps in the unit with my thermocouple and found it getting to 195?F and cycled quickly. I found it will cycle down and stay at around 90-100?F for quite some time. I checked voltage at the terminal block while running unit to see if it was dropping and found it good. I ran the unit and checked voltage from L1 black to J14-6 to the heater and found 240V. I put the unit into diagnostics mode and found no stored error codes. I gained access to the element and found the thermostat and cutoff ohmd out good. I called techline and spoke to Steve and SR# 7730797931. He recommended switching out the element. I replaced the element and then retested the unit. I found it still doing the same thing. Due to being an intermittent issue and getting to a high temp initially I stopped and started it a few times and found the voltage to the heating element would stay at 120VAC irregularly. I did find consistent 240V on red and black on relay indicating good incoming voltage to the machine. This indicates a bad control. Ordering control to replace. .; ordrng 1 W11388023 (Control)
We serviced a
KENMORE REFRIGERATOR
Model 596.467935
Near Johnson City, TX 78636
Brandon
Job Details: 05/19/2021
"Arrived on site to replace control and harness after replacing parts, unit tested good, found customers had tuned unit back on causing me to defrost entire evaporator again.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ08
Near Round Rock, TX 78664
Wesley
Job Details: 05/19/2021
Arrived onsite and found customer to have freezing problem 2 times a week. Freezer was set colder than 0f and they had covered all shelves in vinyl mats. Advised customer that mats caused air to back up and made freezing more likely. Advised that mats should be removed and adjusted temp.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS576FIDM00
Near Kingsland, TX 78639
Cliff
Job Details: 05/19/2021
Arrived on site to diagnose a refrigerator that is not cooling properly. Found inefficient compressor and it will need to be replaced to complete repairs. Office to set return appointment for 2 hours; ordrng 1 W10160407 (Compressor) and 1 WPW10143759 (Drier) and 1 TJ90SF8404 (Stub) and 1 2jourjob (2 hour job)
We serviced a
KITCHENAID OVEN
Model KODE300ESS05
Near Leander, TX 78645
Lou
Job Details: 05/19/2021
"Arrived on site to inspect wall oven upper door damage. Upon further inspection, I found a small dent in the lower right corner of the upper oven door. I removed and replaced the door outer glass/trim and tested. Unit is operating as designed. Job completed. Vacant home."
We serviced a
KITCHENAID MICROWAVE
Model KMBS104ESS03
Near Austin, TX 78748
Leonardo
Job Details: 05/19/2021
Arrived on site to test unit for unit not heating. Found unit not heating due to switch holders not making contact correctly. Ordering new holders office to reschedule ; ordrng 2 W11214928 (Switch holders)s
We serviced a
WHIRLPOOL DRYER
Model WET4027HW0
Near Austin, TX 78704
Jacob
Job Details: 05/19/2021
"Arrived onsite for unit not powering on. Tested voltage from the outlet once again. Power was corrected. Upon further inspection. Found that the control was no good, latch and drain motor as well, all needs to be replaced. Ordered part. Office to reschedule ; ordrng 1 REQUEST (2HR) and 1 W10919003 (pump-water)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ01
Near Austin, TX 78729
Justin
Job Details: 05/19/2021
"Arrived on site for lights out in refrigerator. I replaced the FC light and all lights are now working as designed. The customer also had a complaint about the IM in the FC not making ice. Upon further inspection I found they had a bag of food blocking the arm from turning on. I advised them this was causing the issue. The unit is working as designed. I only used one module, I am returning the other one. Call complete."
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Andice, TX 78628
Jimmy J.
Job Details: 05/19/2021
Arrived on site for Long Dry Times - Dryer. Used thermocouple to take temps. Dryer was taking too long to reach high temp of 245 and way too long to reach low temp of 120. Removed air vent and temps shot up to proper high temps designed and dropped to proper low temp quickly as designed. Customer will need the dryer vent inspected and or cleaned out. Dryer heating as designed otherwise. Job completed.
We serviced a
WHIRLPOOL WASHER
Model WETLV27HW1
Near Austin, TX 78724
Scott
Job Details: 05/19/2021
"Arrived on site ,replaced lower harness and actuator. Ran calibration and diagnostics wash. All checked normal . No water leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Leander, TX 78641
Tommy
Job Details: 05/19/2021
Arrived onsite for washer being stuck in sensing. Upon arrival found unit not able to get into diagnostics. Control was receiving voltage but not communicating. Inspected unit bottom found unit drain wiring damaged. Rewired and replaced unit control. Tested unit. Found it now operating as designed. Job Completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model EET171HK
Near Austin, TX 78741
Robert
Job Details: 05/19/2021
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT108FZDM07
Near Austin, TX 78745
Luis
Job Details: 05/19/2021
"Arrived on site for water leaking. Diagnosed a defective valve,replaced valve ran icemaker through a fill cycle no leaks."
We serviced a
WHIRLPOOL DRYER
Model WED7500GC0
Near San Marcos, TX 78666
Noah D
Job Details: 05/19/2021
"Arrived on site to inspect unit for opening during operation, upon inspection found the strike and catch bent, replaced both and tested. Complete"
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JW0
Near Austin, TX 78759
David Z
Job Details: 05/19/2021
"Arrived in site to install control to resolve dead control on range. Replaced failed part with new. Unable to test unit due to being stored in a vacant unit at the complex. Unit should be working as designed, apartment will call back if there is trouble. Call complete."
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Austin, TX 78717
David S
Job Details: 05/19/2021
"Arrived on site to diagnose washer not washing clothes properly, upon arrival customer informed us that the clothes get wet but dont actually clean stains, put unit into diagnostics and found error code F7e6 for a motor error, tested unit in service diagnostics and found that after looking underneath that the actuator was not attached to the cam properly, replaced the actuator for the newer rendition of the part and now the cam and actuator are seated as designed. Unit is operating as designed. Job complete."
We serviced a
JENN-AIR MICROWAVE
Model JMC2430IL01
Near Austin, TX 78759
David Z
Job Details: 05/19/2021
"Arrived on site to follow up with microwave that was running after door was open and it was used. Tested unit and found fan running, but mag is cut off and unit is not running heat. Talked to tech line and verified that unit is actually going to run the fans after usage, the length of time is dependent on the reading both the cavity thermostat and the moisture sensor (humidity). This is working as designed per tech line and no repair is needed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF540CWHZ00
Near Austin, TX 78757
Scott
Job Details: 05/19/2021
"Arrived on site for icemaker making too much ice . Found ice bucket solid block of ice as well as icemaker covered in ice . Found valve leaking . Replaced ice bucket , ice maker , valve
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL01
Near Dripping Springs, TX 78620
Brandon
Job Details: 05/19/2021
"Arrived on site for customer complaint of unit not cooling, found sealed system leak, I replaced compressor, fresh food evaporator, filter drier, and coupler, pulled a vacuum, added 4.5 oz of R134a, unit tested good."
We serviced a
MAYTAG WASHER
Model MVWB835DW5
Near New Braunfels, TX 78132
Noah D
Job Details: 05/19/2021
"Arrived on site to inspect unit for a broken door, upon inspection found the glass door had cracked at hinges, replaced door and tested. Complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near New Braunfels, TX 78130
Noah D
Job Details: 05/19/2021
"Arrived on site to inspect unit for not keeping correct temps, upon inspection found the unit at 32 while set at 42, freezer was at 0 while set at 4. Checked thermistor and found correct resistance, replaced UI to return temps to normal. Complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near New Braunfels, TX 78130
Noah D
Job Details: 05/19/2021
"Arrived on site to inspect unit for leaking, upon inspection found the unit did leak from door because the tub gasket was missing. Ordering gasket. Office to reschedule ; ordrng 1 W10524469 (tub gasket)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ01
Near Whitney, TX 76692
Jonathan M
Job Details: 05/19/2021
"Arrived on site for greater than still leaking water into the ice bin area. Inspected unit and work area. Customer advised that the unit is no longer leaking as much outside of the ice bin area or dripping onto the door shelves but is still leaking water into the ice container area and freezing at the bottom. Confirmed customers complaint and checked door gaskets and seals. Found the ice door replaced is already starting to feel of a stent in the door. The customer did say that their ice used to clump before the ice door was replaced the last time and it no longer does that. They advised the ice remain separated regardless of the dripping. Found the separator closing properly. I did find moisture around the facia heater. Per technical documentation, it had me check voltage at the heater in service test 19. Did not find any voltage at the facia heater when the unit was supposed to heat that facia heater. Check voltage at their control while that test was still running and found no voltage. I called tech line and spoke to Leon SR# 7730800840. He advised that based on my checks that the high-voltage bored and I store would be sufficient. Due to issues, ordering ice door and control and office will need to contact customer about the return date due to psp items.; ordrng 1 W11171728 (door-ice) and 1 W11224256 (cntrl-elec)"
We serviced a
GE REFRIGERATOR
Model GSH25ISXLSS
Near Austin, TX 78739
Luis
Job Details: 05/19/2021
"Arrived on site for water leaking from dispenser and freezer. Found ice blocking drain cleared ice,with water turned on to unit dispenser leaks,with water source off no leaks u it will need a new valve ; ordrng 1 WR57X10032 (Vavle)"
We serviced a
KENMORE WASHER
Model 796.4116241
Near Belton, TX 76513
Tyler
Job Details: 05/19/2021
"Arrived on-site for previously diagnosed drain pump. After installing drain pump, was able to reassemble and test washer. Found unit fills, agitates, and drains as designed with no leaks during repairs.
We serviced a
ESTATE WASHER
Model TAWS850PQ0
Near Killeen, TX 76543
Al
Job Details: 05/19/2021
"Arrived back on site to inspect another failure to the same washer.I just recently replaced the broken coupling and unit tested as designed.On this date, I started the unit, and it filled, but hummed when I attempted any other functions.I removed and replaced the motor and drain pump, reassembled and unit still responded by humming.Went back and double checked there were no obstructions and parts were correctly installed, which they were.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Waco, TX 76708
Jonathan M
Job Details: 05/19/2021
Arrived on site for a washing machine that is not spinning out close. Inspected unit and work area. Ran the unit through a manual high-speed it?s been in the unit ran as designed. Ran the unit in a heavy agitation cycle and found not switching to agitation. Found the actuator not connected to the cam. Replaced actuator and tested unit. Unit begin working as designed. Call complete.
We serviced a
MAYTAG REFRIGERATOR
Model MFI2570FEZ06
Near Temple, TX 76502
Al
Job Details: 05/19/2021
Arrived on site and inspected unit and discovered the yoke was the issue.R&R and unit tested as designed.JOB COMPLETE
We serviced a
WHIRLPOOL WASHER
Model WFW92HEFW0
Near Salado, TX 76571
Kayman
Job Details: 05/19/2021
"Arrived onsite for washer that got stuck in drain and would not respond. I accessed the diagnostics fault codes and found F3E1, F0E1, F5E2. I cleared the codes and replaced the pressure switch. I tested the unit and it ran through diagnostics as designed. No leaks detected during time of service.
We serviced a
SAMSUNG DRYER
Model DV45K6200EW/AA3
Near Harker Heights, TX 76548
Tyler
Job Details: 05/19/2021
Arrived on site for dryer needing previously diagnosed idler pulley. Upon arrival I disassembled installed then reassembled unit with new idle pulley. I then was able to rest unit and found drum is spinning smoothly and dryer heats great.
We serviced a
FRIGIDAIRE DISHWASHER
Model FGHD2433KB1
Near Belton, TX 76513
Al
Job Details: 05/19/2021
"Arrived on site to install previously ordered parts.When I attempted to remove the customers copper water line, the line was stuck inside the valve.I updated the customer on the issues and customer agreed the plumbing was old and needed to be changed to a current style fill line from underneath the sink to the unit.Customer advised he would call back and reschedule the valve install after getting the aged copper waterline replaced.NEEDS MORE WORK ; O-emld tckt"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near Temple, TX 76501
Kayman
Job Details: 05/19/2021
"Arrived onsite to install previously diagnosed parts. I did find that the gear case was failing causing the cam to drop down too far. I replaced the gear case, cam belt and washplate. I ran a calibration and then tested the unit in auto diagnostics. The unit ran through with no issues or squealing. I ran manual spin tests and the unit is working as designed at this time. No leaks were detected during time of service. Job complete."
We serviced a
JENN-AIR DISHWASHER
Model JDTSS244GL0
Near McGregor, TX 76657
Al
Job Details: 05/19/2021
"Arrived on site and inspected front panel of the newly installed unit.Confirmed the complaint and found the unit was installed crooked, causing the left hand side of the rack to rub on the left side gasket.Ordering the door for the unit.Office to schedule return services due to part availability.Needs more work; ordrng 1 W11320225 (Stainless steel outer door) and 1 W11320226 (Handle) and 1 W11320231 (Nameplate)"
We serviced a
MAYTAG REFRIGERATOR
Model MSC21C6MFZ00
Near Waco, TX 76710
Jonathan M
Job Details: 05/19/2021
"Arrived onsite for a refrigerator that is sweating at the center mullion. Inspected unit and work area. Went through tech sheets and found no heater in the mullion. I called Whirlpool Techline and spoke to Joel SR# 7730796217. Do you advise me to order a gasket to restrict airflow to the condenser so the condenser with one hotter and allow that center million to heat better. Spoke to a CS and was advised to unplug the condenser fan first to ensure that that would work for this unit. Unplugged condenser fan for 20 minutes and found condenser hot but no temperature change at the center mullion. I called Whirlpool Techline and spoke to Ed (same SR#).
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near Crawford, TX 76638
Jonathan M
Job Details: 05/19/2021
"Arrived on site for a washing machine that won?t fill. Inspected unit and work area. Placed unit and service diagnostics and found an F8 E1 (low/no water detected), F7 E6 (motor circuit open), F7 E1 (tachometer mixing or wrong signal), and F7 E7 (motor unable to reach target RPM) error codes. I ran the unit through heavy agitation, a high-speed spin, attacked amateur test, and all fill valve tests. Found the unit doing everything I asked to do and working as designed. The customer advised that the unit stops partway through the cycle and that I spoke to CS. He advised that based on the complaints and the error codes, the common denominator was the main control. Replaced main control and tested unit. Unit ran as designed. Had the customer run a load of towels. The unit filled and started agitating as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM01
Near Canyon Lake, TX 78133
Andrew
Job Details: 05/19/2021
"Arrived on site to test unit for no ice production. Found ice maker not calling for water and inlet valve not opening. Replaced inlet valve and ice maker, tested unit, unit works good. No leaks detected. Had a hard time leveling unit because of uneven tile but got it to customers satisfaction. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT314TFDW00
Near Woodway, TX 76712
Jonathan M
Job Details: 05/19/2021
Arrived onsite for a refrigerator that isn?t cooling. Inspected unit and work area. Plugged unit in and found the compressor kicked off after 5-10 seconds. Replaced the starting device with a starting device from truck stock. The unit began working and cooling as designed. Call complete.
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near Georgetown, TX 78633
Jonathan S
Job Details: 05/19/2021
"Arrived on site for oven combo having damaged on microwave door. Inspected unit and work area. Found indention in center of door. Removed damaged door and install new. Tested door operation, all tested good. Spoke with customer on user care guide."
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Austin, TX 78737
Brandon
Job Details: 05/19/2021
"Arrived on site to replace UI control, unit still would not work properly, called techline, they said I need to replace main control first to the old UI so the software can be transferred, then replace the new UI control. Ordering main control. SR # 7730794473; ordrng 1 W11419171 (Control board) and 1 Cnote (Office to reschedule)"
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Fort Hood, TX 76544
Al
Job Details: 05/19/2021
"Arrived on site and inspected washer issues, confirmed the complaint and found the latch, cam and actuator.Reassembled and unit tested as designed to customers satisfaction.Job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Austin, TX 78741
Kevin
Job Details: 05/19/2021
"Arrived on site and inspected washer and found saved error code for Off balance load, ran automatic test cycle and everything is running properly. Customer duplicated load that was being washed it was a queen size blanket, two towels, a small dog bed, and a stuffed animal. This is the exact definition of a mixed load and explained how likely this was to be unbalanced.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Georgetown, TX 78633
Jonathan S
Job Details: 05/19/2021
"Arrived on site for refrigerator not dispensing water. Inspected unit and work area. Tested dispenser operation and found valve activating. Tested voltage to inlet and found correct. Removed water from double valve to dispenser and tested operation, found no water. Removed water line from water reservoir and found water coming out. Removed double valve and installed new. Tested operation and still no water. Found water from reservoir was pressure buildup. Tested incoming water pressure and found good. Found little water coming after replacing double valve. Disconnected again from water reservoir and tested dispenser and found dripping out. Will need to replace single inlet valve.; ordrng 1 W10865826 (INLET VALVE )"
We serviced a
KITCHENAID ICE MACHINE
Model KUIS18NNTB2
Near Georgetown, TX 78633
Jonathan S
Job Details: 05/19/2021
"Arrived on site for ice machine cleaning light on and customer requesting assistance on how to clean. Powered unit off and added cleaner to machine and new water filter that customer had on hand. Added 32 ounce of water to reservoir. Spoke with customer on user care guide. All tested good, no water leaks detected.
We serviced a
MAYTAG DRYER
Model MEDC300BW0
Near Austin, TX 78759
Scott
Job Details: 05/19/2021
"Arrived on site for dead dryer . Found thermal fuse had blown. Element and other fuses ,thermostats are good. Tested unit all checked normal. Did recommend to have vent cleaning company to check vent . No lint build up at time of service. Job complete ."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Briggs, TX 78608
Tyler
Job Details: 05/19/2021
Arrived on site for dishwasher not heating. Upon arrival I entered diagnostics but found no error codes stored after further diagnostics tests I found the unit was allowing heater to turn on and run the full amount of time it was designed for. I then ran tests on owi and dispenser and found both parts also functioning great. Then called whirlpool techline and spoke with Chris sr# 7730798436. Chris instructed me that due to units plastic tub and other outside variables such using proper rinse that customer should follow recommended use and care instructions per Manuel for unit. Unit is functioning as designed call complete.
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW
Near New Braunfels, TX 78130
Noah D
Job Details: 05/19/2021
"Arrived on site to inspect unit for loud noises during agitation, upon inspection found the gear selection arm had come out of place, repositioned the arm correctly and tested. No noise heard. Complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM06
Near San Marcos, TX 78666
Noah D
Job Details: 05/19/2021
"Arrived on site to inspect unit for loud noises during operation, upon inspection found the unit ran correctly but did make a noticeable noise originating in upper cab, ordering cover since fan was normal. Office to reschedule ; ordrng 1 W10668482 (cover-evap)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS00
Near Lakeway, TX 78734
Luis
Job Details: 05/19/2021
"Arrived on site for no ice. Removed icemaker found broken wire on fill tube heater,replaced fill tube assembly,ran diagnostics icemaker dumped,ran fill test passed.
We serviced a
KITCHENAID DISHWASHER
Model KDTM704KPS0
Near Austin, TX 78733
Kevin
Job Details: 05/19/2021
"Arrived on site and sound lower spray arm arrived broken. Replaced it and was unable to run a diagnostic cycle due to dishwasher not completely installed yet, job complete"
We serviced a
WHIRLPOOL OVEN
Model WFE525S0JZ0
Near Georgetown, TX 78626
Kayman
Job Details: 05/19/2021
Arrived onsite for range with dented control panel. Confirmed complaint dent located at top left corner. I am ordering the panel(W11175518). Office to R/S due to part availability. ; ordrng 1 W11175518 (Panel)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Georgetown, TX 78626
Kayman
Job Details: 05/19/2021
Arrived onsite for ice maker leaking. After arriving I found the the unit was not leaking but was also not functional or making ice. I began testing the temperature in the FC and it was gradually moving down. I pulled it out at 18 degrees because I found svc pointer (W11491692) that is from March of this year that states the ice maker may not be turned on. I checked the switch and it was turned to the OFF position I turned on the ice maker and followed the pointers testing steps the ice maker cycled as designed. I tested twice and the 2nd time I caught the water with a small measuring cup so it does not double fill. No leaks detected during time of service. Job complete.