"Arrived on site for range not browning, inspected unit and work area. Tested temperatures in oven and recorded 5 readings and average out the temp in oven. Found unit was calibrated -20? I adjusted the calibration back to 0?. Unit is heating as designed. Advised CX to use lower rack or adjust racks in better position to get a better browning. No gas leaks detected during service. Job completed."

"Arrived on site to install previously diagnosed and ordered parts. Due to the outer door glass being damaged and per previous techs diagnosis, I was removed and replace the outer door glass. On arrival, I was inspecting the work area and found one the handle screws missing and the inner bracket missing. Customer advised they didnt know where the parts were. I am rescheduling the repair due to lack of parts and ordering the handle screws, bracket, nameplate, and more screws to complete the repair. Office to schedule return service. No gas leaks detected during service. ; ordrng 2 W11428245 (Handle screws)s and 1 W11389703 (Bracket) and 1 W11178521 (Nameplate) and 4 W10837731 (Screw)s and 3 WP3400832 (Screw)s"

"Arrived on site for Refrigerator light, inspected unit and work area. Found FC light bulb missing. Installed new light. Tested unit and is now operating as designed. No water leaks detected during service. Job completed."

Arrived onsite for continued ice maker issues. Upon arrival found ice bin half full with clumped up ice. Was in constant communication with SW and check all things that are aware of and could not conclude at this time a good repair. Customer will keep an eye on unit and take pictures that could help. Customer would like us to research and reschedule to get this taken care of if she continues with issues

Arrived onsite to install previously diagnosed parts replaced KEURIG module and now water leaking from motor assembly. Need to order motor assembly. Office to reschedule ; ordrng 1 WR60X34047 (Motor and bracket assembly)

"Arrived on site for customer complaint of door popping open when the other door closes. Found door gaskets to be good, found no issues with unit at time of service, return air was clear.

"Arrived on site to inspect refrigerator for multiple issues. Found ice door missing and housing which supports the ice door is broken and is a non serviceable part, so would need the freezer door which is discontinued. Found water filter head is leaking and needs replacing, found noise is normal during defrost. Unit needs freezer door, ice door, filter head, and cap. ; ordrng 1 LW10234239 (Freezer door white) and 1 Cnote (Office to reschedule) and 1 Cnote (Auth) and 1 Cnote (Door is discontinued)"

"Arrived on site to inspect unit for not powering on, found failed control, no power getting to UI from main control. Power supply tested good, ordering control and capacitor. ; ordrng 1 W11293971 (Control) and 1 W11245979 (Capacitor)"

"Arrived on site. Replaced defective pump and tube,ran water through system no leaks at drain pump or tubing connections."

"Arrived on site for no ice. Found harness sleeve cut,checked wires no visible damage to wires,ran diagnostics,icemaker passed harvest test ran thermistor test passed,ran bucket test passed,ran fill test passed. Unit passed all diagnostic.

"Arrived on site to inspect unit for large oven not heating properly, i preheated oven to 425, unit tested good at time of service."

"Arrived on site to inspect unit for giving error code, found F5E3 error code, found failed door latch, I replaced latch, unit tested good.

"Arrived on site to inspect unit for not draining properly during defrost, found clog in drain line, I used steamer to defrost drain line and reposition the drain pan, unit tested good,

"Arrived on site to replace drain pump, it was the wrong pump, spoke with Shana and she submitted parts research.; ordrng 1 Cnote (Office to reschedule when we get the parts research handled)"

Arrived onsite for UI unresponsive and found control responsible. Replaced control. Unit is now operating as designed. All checks good.

Arrived onsite and found fresh food evap frozen through. Found drip pan warped and allowing ice build up to block airway. Melted ice and replaced pan. Advised customer to perform a thorough 24-48hr defrost to reset. Completed repair and advised customer on status.

Arrived onsite and found drain trap clogged with hair. And other debris. Cleared drain trap and advised customer on solution. All checks good. Unit is now operating as designed. All checks good.

Arrived onsite and found solenoid stuck in drain position even while not under load and timer not advancing. Unable to reach contact for approval while onsite. Office to reschedule. ; ordrng 1 WD21X10268 (Solenoid) and 1 WD1X1316 (Arme and link)

Arrived onsite for bad bearing one the pump motor. Replaced sump and motor. Unit is now operating as designed. All checks good. Advised customer on repair.

"Arrived onsite for refrigerator not keeping temp in RC. Upon arrival inspected unit. Found items in freezer are at temperature. RC section was cool. Customer stated had recently moved stuff out and unit seems like it was cooling. Found some frost in freezer compartment. Removed evaporator cover and found good frost pattern but vent was clogged with frost. Unit is garage, Door may have been left open causing air duct to frost and block air flow to RC. Removed frost and restored air flow Unit is functioning properly. Job complete"

"Arrived onsite for range not keeping temperature. Upon arrival tested temperature sensor. Recorded 1095 ohms at room temperature. Ran bake function and unit did preheat well. Monitored cycling and found around the third cycle the ignitor was intermittent having issues igniting. Called tech line for assistance. Tech recommended checking for Loose connection to ignitor from harness and Checking the grounding screw on the burner, insuring screw was tight and secured. SR#7733535923. Ordering spark igniter and to perform techs recommendations. Office to reschedule ; ordrng 1 W11524031 (Ignitor) and 1 W10898291 (Spark module)"

"Arrived onsite for humming electrical noise during microwave heating cycle. Sounds like high voltage component early failure. BAD transformer, mag cap and diode. Customer will consider option before committing to repair.

"Arrived on site to inspect unit for not spinning, found gearcase failed and stripped cam. I replaced gearcase and cam, I calibrated unit, and unit tested good."

"Arrived on site for refrigerator not working correctly. Upon arrival confirmed issue. Found fc door gasket falling off of door due to separating liner, found extremely dense defrost build up in entire fc compartment with ice building up within liner and air intakes. Found ui deli control corroded from ice maker leak. Found little/no frost on rc coil but found large amounts of water on rc inner liner and dc voltage failures through unit. Will need to report findings to ahs that unit has extensive part/liner failures that are non-repairable. ; ordrng 1 Cnote (Needs ahs reporting)"

"Arrived on site to replace previously ordered parts for dishwasher. Replaced console and ui, and found control also damaged. Control will need to be replaced to complete repairs and office to set return appointment after autho is provided from AHS.; ordrng 1 W11462458 (Control), states that autho needed"

"Arrived on site to install previous diagnose part. I gained access to the capacitor and replaced it. I ran a diagnostics cycle and found the unit losing power and shutting off. I gained access to the control and tested the motor windings. I the motor ohming correct. I checked the drain pump at the control and found it showing 2.5 kohms. I gained access to the drain pump directly and found it oh I g out at 20 ohms. I am ordering the wiring harness. We will replace the harness, drain pump and control. When we return. The office will reschedule when we have eta on the part.; ordrng 1 W11450610 (Lower harness)"

"Arrived on site for dishwasher showing er error. upon confirmed error and found no other response from unit. Found signs of extensive part damage to door suspension system, hinges, ui touch pad damaged. ; ordrng 1 Cnote (Needs ahs reporting.)"

Arrived on site for fridge not making ice . Ran manual harvest tray not filling . Ordering valve and icemaker . No water leaks detected at time of service. Call to set return ; ordrng 1 W10498995 (Valve) and 1 W11321603 (Im) and 1 W11314499 (Harness)

"Arrived on site for oven not going over 140, found foil lining bottom of oven . Foil was blocking air vents and not allowing heat into oven cavity . Removed foil and ran preheat , unit reached 350 . No gas leaks detected at time of service . Instructed customer on foil use . Job complete"

Arrived on site for control display . Found display changing time and cycles and flashing time . Ordering ui control and main control ; ordrng 1 W11565024 (Control) and 1 W11378949 (Ui)

Arrived on site for wheel issues . Found upper rack adjuster on left side has failed . Ordering adjuster kit . No water leaks detected at time of service. Call to set return ; ordrng 1 W10712395 (Adjuster kit)

"Arrived on site to diagnose a washer that is shaking during spin. Found no failures to unit at this time, but unit not leveled. Leveled unit and all is working properly at this time. No leaks were found at time of service. Svc/Lbr

"Arrived onsite for refrigerator indicator lights intermittently chiming. Upon arrival found temps good. Indicator light was for door open. Vacation mode and lock mode were also intermittent. Called tech line for assistance. Put into diagnostics mode and found F6E1 communication error , F3E8 which tech believes is non relevant. Recommended replacing HMI/UI control. SR#7733524834. Ordering parts. Office to reschedule ; ordrng 1 W11430637 (UI panel) and 1 W11394709 (Fasia)"

"Arrived onsite for refrigerator not cooling properly in freezer compartment. And not making ice. Upon arrival found freezer door not closing properly. Found ice sheet at base of cabinet and frost buildup. Items in freezer were semi frozen. Removed items and inspected. Found clogged drain line causing back fill into cabinet, freezing and keeping door from shutting properly. Cleared ice and drain line and tube. Tested unit and unit is functioning properly. As temperatures stabilize icemaker should continue making ice. Job complete"

"Arrived onsite for washer not spinning clothes out correctly and making a grinding sound. Upon arrival put unit in diagnostics and found stored error code F7E4 basket re-engagement failure, F6E3 communication between ACU and MCU has not been detected. Cleared codes and tested. Test cycle got hung up in spin test and did not complete. Checked error codes again and same. two codes plus off balance load triggered after. Called tech line for assistance. Tech recommended Checking basket splines, Replacing gearcase, clutch, slider all at once and Possibly basket. Provided SR#7732071281. Also ordering Control. Went to inspect underneath unit and could not remove rotor bolt. Will need to drill out. Ordering stator and additional parts to complete the repair. Office to reschedule ; ordrng 1 W11195971 (Stator) and 1 W10752189 (Bolt) and 6 W11027980 (Stator screws)s and 1 W11419171 (Control)"

Arrived on site for a refrigerator thats not dispensing water. Inspected unit and work area. Confirm the customers complaint and check the filter. Use the bypass cap to bypass the filter and still cannot get water to dispense. Checked the tube coming from the valve up to the top of the refrigerator and found no water inside the tube. Was able to blow through the tube signaling there was no blockage of ice. Checked voltage going to the valve and found proper voltage. Replaced filter had assembly and tested the unit. Still had the same issue. Ordering dual valve and the office will need to contact the customer about a return date due to limited parts availability.; ordrng 1 W11548535 (Valve)

Arrived onsite for refrigerator not keeping temperature in RC section and night temperature alarm going off. Upon arrival took temps. FC at 0 degrees and RC at 32 degrees lower compartment/37 degrees upper compartment. Talked to customer and no issues with food going bad. Temperature alarm was blinking but according to customer had never reset even after repair. I reset alarm and unit cleared and displayed current temperature. Talked PR and confirmed nothing else to do at this point. Customer will monitor.

Arrived on site to install previously diagnose parts. Inspected unit and work area. Went over all my loads and found all loads within range. Replaced the control and tested the unit. The unit began to work and operate as designed. Call complete.

Arrived on site for a washing machine that is making awful sounds and is not completing cycles. Inspected unit and work area. Found one of the suspension rods not secured on the top of the cabinet causing the basket and tub to lean towards the back right corner. Checked the suspension and found that the suspension was weak and bouncing all over the place. Replaced the suspension and tested the unit. The unit is now working as designed. Call complete.

Arrived on site to diagnose a refrigerator that was not cooling properly. Found no failures to unit at this time and customer advised unit started working after humidity control was turned on. Explained humidity control operation and no further repairs needed. No leaks were found at time of service.

Arrived on site to diagnose a refrigerator that is not dispensing ice. Found collar for drives haft slipped preventing shaft from contacting bucket. Repositioned collar and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

Arrived on site to diagnose a range with damage to glass top. Found scrach on glass above rf burner. Issue is cosmetic only and I advised customer that cosmetic issues are only covered in the first 30 days.

"Arrived on site for dryer making loud . Found pulley filing . Replaced tension pulley and cleaned out

Arrived on site for washer banging around . Ran diagnostics got off balanced load . Ran diagnostics wash and was getting a bad wobble in high spin . Ordering gearcase and wash plate . No water leaks detected at time of service. Call to set return.; ordrng 1 W10834890 (Wash plate)

"Arrived on site ,installed ceramic element bracket . No other issues found . Job complete"

"Arrived to inspect door issue. I found the right door was incorrectly installed and leaning to the left. I corrected the misalignment, squared the chassis and set the door height. Operational test good, no leaks observed during service."

"Arrived on site and inspected dishwasher and found heating element is disconnected after resetting dishwasher is now operating properly. Discussed correct detergent usage and drying expectations. No water leaks detected at time of service, job complete"

Arrived onsite and found dryer motor overloading and cutting off during the first minute of use.

Arrived onsite and found unit operating with failed actuator. Ordering actuator to repair. Office to reschedule. ; ordrng 1 W10913953 (Actuator)

"Arrived onsite for refrigerator door falling off. Upon arrival inspected unit. Found RC door setting lower than normal. Upper hinge also failed. Called tech line for assistance, provided SR#7733515186. Tech stated mor that likely the hinges needed replacement. Did not see convincing evidence that hinge was bowed. Also mentioned it could be a faulty door. Ordering hinges and door to cover bases. Office to reschedule. Notified customer to exercise caution when opening and closing door. Door is in place but not completely secured. ; ordrng 1 W11568758 (Top hinge) and 1 W11311416 (Lower hinge) and 1 W11311686 (Door closer) and 1 W11266052 (Foot bracket) and 1 W11395845 (RC door) and 1 WPW10257201 (Door cam) and 1 W11037957 (Bracket) and 1 W11223753 (Badge)"

"Arrived on site to inspect refrigerator liner hot to the touch. Upon further inspection, I found the outer liner and the center mullion was hot to the touch. I pulled the unit out and inspected the condenser motor that was recently replaced and found it to be defective. I removed and replaced the motor and retested and the unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site for dishwasher continue leaking. Inspected unit and work area. Found bottom spray arm not connected to sump again. Performed diagnostics mode and found diverter getting stuck intermittently and spray arm holder not holding spray arm on. Called Whirlpool tech support and spoke with Orlando (SR#7733513094). He recommended to replace sump assembly. Schedule return for Monday the 2nd, due to customer availability.; ordrng 1 W10861526 (Sump assembly)"

Arrived onsite for power issue and latching issue. Determined that control occasionally is unresponsive due to often reported power outages in the neighborhood and that resetting the power to restore function is a normal part of operation. Made adjustment to the door alignment to improve latching. Unit is in good order and operating as designed.

"Arrived on site to inspect refrigerator with ice built up behind crisper drawer. Upon further inspection, I found the RC evaporator with ice built on it. I found the drip pan bowed in the center. There is too much ice to remove the evap cover to inspect the fan, damper and thermistor. Also found the right RC door gasket torn. Per service point #W11092686,No water leaks observed during service. I had the customer sign the waiver of damages from defrosting refrigerator and recommended that they pull the unit out and unplug it approximately 48 hours before we return to allow the unit to defrost. Also recommended they place towels around the unit to help absorb water that may leak.; ordrng 1 WPW10248595 (Damper) and 1 W10846057 (Rt RC door gasket) and 1 W11087438 (RC fan/harness) and 1 W11457241 (Drip pan kit)"

"Arrived to inspect broiler burner issue. I found both the broiler and bake burner venturi intakes set fully open, causing too lean of an air to fuel ratio and allowing excessive unburnt gas to escape the burner. I corrected the Venturis and set them to match the residences elevation and tested. Two of the burners required adjustment. Operational test good, no gas leaks detected during service. I contacted the safety team and reported my findings, SR# 7733472386."

Arrived to instal previously diagnosed and ordered parts. I installed the replacement burner and caps and verified correct operation. No gas leaks detected during service.

"Arrived on site to test unit for food thawing out, tested unit found FC gasket has fallen off on 3 sides creating a big air leak, a lot of frost buildup in FC, pushed gasket into slot but its very loose, need new gasket to fix issue office to reschedule ; ordrng 1 WR14X31558 (FC gasket)"

"Arrived on site to test unit for water leak, customer stated that leaks is coming from around the door right side, tested unit found door gasket has popped out , inspected gasket, gasket is good, installed gasket back into place, ran unit through diagnostics,all compressor running good, no leaks detected job complete"

Arrived on site to diagnose a refrigerator that is not cooling. Found wire disconnected from overload. Repaired wiring and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

Arrived on site to diagnose a dryer that is making unusual noise. Found blower wheel cracked and replaced it. Tested unit and found all is functioning properly at this time.

"Arrived on site for water dripping. Found excessive moisture in dispenser compartment,traced moisture to around dispenser housing diagnosed unit will need a freezer door ; ordrng 1 LW10918659 (Freezer door)"

"Arrived on site to install previously diagnosed parts. I installed the new control and then tested the unit. I found the fill would now energize, but the harvest was not working. Due to this I also installed the new IM. I then tested the unit and found it now working as designed.

Arrived on site for a refrigerator not draining water in the RC. I gained access to the drain hole and found it was severely clogged. I used my steamer to shoot through the drain hole and found some insulation and a chunk of grime came out. I then poured water through the hole and verified it had good flow. The unit is as designed. Call complete.

Arrived on site to diagnose an ice machine that is not producing ice properly. Found condenser fan blade not attached to motor and reattached it. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.

Arrived on site to install previously diagnosed parts. I installed the new seal and then tested the unit. I found the unit working as designed.

"Arrived on site for a dishwasher not draining. Upon arrival the customer stated that the unit does not dry as well, and that water would be left over in the filter area. I put the unit into diagnostics mode and found no stored error codes. I then ran through a test cycle while monitoring amp draw and found the unit runs as designed. I informed the customer of my findings. I also advised them on the use of a customer instruct and how they have used theirs today.

"Arrived on site for a washing machine making a loud noise when running. Upon arrival the customer stated it makes a loud screech and hum every cycle now. I put the unit into diagnostics mode and found stored error code F9E2 for pump drive system error, and cleared it. I then ran a manual high spin and found the spin sounded as if a helicopter was taking off. I gained access to the bottom of the unit and found significant gearcase oil. I then gained access to the GC shaft and found significant play in it. This indicates a failing GC I then ran a test cycle and found the pump running as designed

Arrived on site for dryer taking to long to dryer. Upon arrival confirmed issue. After further inspection I found cause of failure was the thrmst fix failing to gauge correct air flow leaving dryer. After replacing component I reassembled and tested unit. Found dryer heat cycling as designed within safe temp range and no clogs within exhaust leading straight outside of strike home wall. Call complete

Arrived on site to install previously diagnosed blower fan to resolve error. Replaced LEFT main oven blower and tested. Verified unit is blowing and now additional errors found. Call complete.

Arrived on site for on site for washer leaking. Upon arrival confirmed issue. Found leak coming from a cracked drain line. After replacing drain hose I reassembled and tested unit. Found unit could hold tub of water with no leaks and function as designed. Call complete

"Arrived on site to diagnose refrigerator with ice building in FC. Examined FC door and found a gap between the seal and the liner, causing a huge air leak. Found the door wasn't level and protruding slightly on right side. Tweaked right bracket and realigned the slides and gears. Heated gasket to close the remaining small gap. Unit working as designed at this time. If issue repeats we will need to replace the gasket, bracket for right side and possibly slide. Call complete."

"Arrived on site to diagnose cooktop that had cracks in it. Examined cooktop anf found 1 large crack in the rear and 1 small crack in the front between 2 burners. On examination of the cracks they do not appear to he thermal and are cracks from the top. Does not appear to be thermal failure, not covered under warranty.

"Arrived on site to diagnose range that is not heating properly. On arrival customer informed me the unit it was set to 450 and never hit 450, and temp dropped and never went up. Tested unit and found onev section not heating. Checked wiring and found L2 wire going to oven severed at harness. Advised customer to discontinue usage of the range. Unit needs new wiring harness to resolve. Also advised the customer to obtain a new power cord. Office to schedule when we receive harness. ; ordrng 1 W11458883 (Wiring Harness)"

"Arrived on site and inspected dishwasher and found no power showing. Found 120 V from hot to ground and replaced control board this did not correct issue. Did not see any voltage from hot to neutral. Connected dishwasher plug to a different outlet and it will now run and is operating normally. Outlet will need to be corrected, job complete"

"Arrived on site and inspected microwave and found it noisy while running, replace Magnatron, capacitor, diode, and vent fan motor and it is now quiet and operating normally, job complete"

"Arrived on site and inspected dryer and did not find any saved error codes. Found dryer is hitting properly, airflow is good. Dryer is operating as intended. Customer may have experienced laundry items not drying due to not making contact with moisture sensor. Showed customer how time dry function operates if this happens again, job"

"Arrived on site to test unit for for not heating properly. Found oven sensor not fully connected. Secured connection, tested unit, unit working good. Contractor satisfied with improvement. Job complete."

"Arrived on site to test unit for not draining. Found wires to drain pump were broken. Installed butt connections, tested unit,unit working as designed. Advised customer to download whirlpool app and connect units to WiFi. No leaks detected. Job complete."

Arrived on site for a microwave with no power. I checked voltage at the wall and found it good. I then gained access to the inside of the unit and found a bad control and fuse. I replaced both. I then tested the unit with a MW safe cup of water. The unit is working as designed. Call complete.

"Arrived on site and apartment management says dishwasher has been replaced, repair is no longer needed, job complete"

"Arrived on site and found Location of range is unknown. Renovation contractor says it got picked up and taken somewhere to get repaired. Contractor does not know where it was taken to or who took it off, job complete"

Arrived on site and replaced broken oven door glass. Job complete

Arrived on site and found upper rack front right stop is missing also utensil basket is broken will need to order both.; ordrng 2 WPW10082861 (Stop)s and 1 W11158802 (Basket)

"Arrived onsite and found unit dryer alignment causing blower housing to be noisy against fan. Adjusted alignment. Unit is now operating as designed. All checks good, unit is now operating as designed. Advised customer on repair."

Arrived onsite for unit in 2113 and found door will be needed as one of the strikes has broken off. Ordering door to reschedule. ; ordrng 1 W11247220 (Door)

Arrived onsite and found unit with damaged door. Replaced damaged door. All checks good. Advised customer on repair.

"Arrived on site to install previously diagnosed part. I installed the new harness. I then followed the SP for the UI install and found the new UI died after resetting 5 times. Again, the old UI does not have this issue, but the old UI has some unresponsive buttons. I checked voltage to the UI and found it still good. I called techline and spoke to Anthony and kept the same SR# 7732991244. I advised Anthony on my findings and he is sending the issue out for review. I informed the customers that WP will reach out to the customer or our company once the review is complete. Call complete."

"Arrived on site for a dishwasher with water building up on the bottom when sitting idle. Upon arrival the customer stated that the unit will drain, but will slowly build up water on the bottom of the tub over time. Upon further inspection I found the water inlet inside the tub was dripping. This indicates a weeping valve. I also found the tub full of water. I manually activated the drain and found it worked as designed. I then put the unit into diagnostics mode and found stored error code F6E4 for float switch open. I ran a diagnostics cycle and found it ran through as designed. I installed the new valve and then tested the unit. The unit is now working as designed and no leaks were detected.

Arrived onsite to install previously diagnosed pats. Upon arrival I adjusted burner head and installed new burner cap and tested unit and found unit operating as designed.job complete.

Arrived onsite for range that had damage to its exterior. upon inspection I found damage to the caps I replaced them but the left one need to be ordered again because I scratched it on installation. Also ordering both sides panels. Office to reschedule.; ordrng 1 W10816993 (PANEL-SIDE) and 1 W10816993 (PANEL-SIDE) and 1 W10873109 (Cap left)

Arrived onsite for dishwasher with broken upper rack adjusters. Upon inspection I found broken adjusters.i replaced them and tested unit and found unit operating as designed. Job complete.

Arrived onsite for dishwasher not washing. Upon arrival I ran unit in diagnostics mode and found that the Sump&motor was not running.

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the rollers and tested the unit. The unit began to work and operate as designed. Call complete.

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. The customer advised that since the prior technician was out, the unit has been working as designed and that she did not want to proceed forward with any repairs because she felt like he had already fixed the issue.

Arrived on site for a dryer thats not heating. Inspected unit and work area. Confirmed customers complaint and check voltage. Found proper voltage going to the terminal block. Checked all heating components and found all working as designed. Tested the unit again and the unit began to heat as designed. Found the power cord and plug have burn marks on them potentially causing intermittent voltage issues. Could not get the unit to fault while on site. Advised customer to get a new power cord and potentially look at replacing there plug. Call complete.

Arrived on site for a refrigerator thats not cooling either section. Inspected unit and work area. Confirmed the customers complaint and found the compressor immediately kicking off as soon as the unit was plugged back in. Attempted to replace the start device with a truck stock start device. Found the unit doing the exact same thing. I took an amp draw off the compressor and found it pulling over 20 A when it did try to kick on indicating a failed compressor. Spoke to CS and was advised to put in research for all needed parts and fittings. Took measurements of all fittings and uploaded the photos with the measurements to SD-QuickPic. The office will need to contact the customer about a return date due to limited parts availability and need for a three hour service.; ordrng 1 Research (Sealed system components and fittings) and 1 R600kit (R600 kit) and 1 Lokringkit (Lokring kit)

"Arrived on site for a refrigerator that was getting ice build up at the back of the deli drawer. I checked temps and found the FC at 7?F, the RC at 48?F, and the IB at 18?F. Upon further inspection I found the RC with several inches of ice on it. I could not visibly inspect the drain pan due to this. However, there was a sheet of ice on the bottom of the RC indicating a drain issue. I gained access to the deli drawer control and found it in good shape. I then put the unit into diagnostics mode and found all airflow components running as designed. I also ran a harvest on the IM and found it working as designed with no error codes. I then gained access to the control and ohmd out all thermistors. I found the RC thermistor read 6.49k, the FC read 19.7k, and the RC evap read 10.44k. The RC evap thermistor should read higher due to it being trapped in a block of ice. Indicating a faulty thermistor. I also checked voltage going to the thermistors and found them good. I gained access to the drain tube and found it slightly clogged. I cleared the drain tube. I am quoting the customer for the drain pan kit and RC harness. We will have to return for the repair once the unit is thawed. I informed the customer that it needs to be off for a minimum of 48-72 hours, and to place towels down for water drainage. I had the customer sign the defrost waiver.

"Arrived on site for fridge with failing fc led bulbs. Upon arrival confirmed issue. Found fc led burnt out. Replaced bulb, reassembled and tested led. Found new led functioning as designed. Call complete Used: W12IN00APL1 for repairs."

"Arrived on site for no cool. Pierced low side pressure reading -20 diagnosed a leak in the system. Replaced the evaporator and installed a uv drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good."

Arrived on site for refrigerator needing previously diagnosed sealed system. Upon arrival reconfirmed issue and pulled 5.50oz of refrigerant from unit. Installed compressor dryer and access valve. Also found drier beads stuck in sealed system. Removed beads and pulled vac. Recharged system with 5.5oz of refrigerant as per manufacturing specs found no leaks and psi lvls holding at 153/5(H/L). Informed customer to give unit 24-48 hrs to stabilize temps and fill bucket with ice. Call complete