Service History 385

Near Lago Vista, TX 78645
Wesley
Job Details: 01/14/2021
OVEN WHIRLPOOL WOS51EC0HS01 Arrived onsite and found f8e0. Cleared errors and tested fan in component activation. All checked good. Tested unit for 30 minutes on a bake at 350. Advised customer unit needed reset. All checks good.
Near Round Rock, TX 78681
Jimmy J.
Job Details: 01/14/2021
REFRIGERATOR WHIRLPOOL WRF767SDHZ01 "Arrived on site for whirlpool Refrigerator door swings open harder than usual , water dispenser is making a loud noise door swings open harder than usual, water dispenser is making a loud noise all the time. Found valve at the wall had too much pressure and adjusted valve down to eliminate the high PSI in water tube. Found legs needed to be lowered in order to raise the fridge and prevent doors from swinging open. Noise is gone and doors open and close as designed. No leaks detected. Job completed."
Near Austin, TX 78737
Richard
Job Details: 01/14/2021
REFRIGERATOR KITCHENAID KRFC704FPS03 "Arrived onsite for the refrigerator freezer reaching up to 65 degrees and cooling down to -11 degrees . Called tech line and we went through diagnostics and ran test 2, 24, 29. Found that test 24 temperature went up to 73 degrees and test 24 went to 11 degrees which are concerning temperatures. Tech line stated to test the freezer thermistor and if it tested good to replace the door UI. Tested freezer thermistor and it ohmed out good . Will need to replace UI . Ordering parts and office to schedule Sr 7729738789; ordrng 1 W11330486 (Ui)"
Near Austin, TX 78731
Luis
Job Details: 01/14/2021
REFRIGERATOR WHIRLPOOL WRFA32SMHZ02 "Arrived on site for no cool. Found control locked,unable to program control,power cycled unit same issue control locked unit will need a new control ; ordrng 1 W10637328 (Control)"
Near Austin, TX 78724
Matthew
Job Details: 01/14/2021
WASHER MAYTAG MVW6200KW0 "Arrived onsite for unit not completing cycle. Is diagnostics found error code for long fill and off balance load. Cleared codes to test unit. Ran auto test and all passed. Instructed customer on proper loading and cycle selections. Also noticed that the drain hose was far down the stand pipe, made adjustment to allow proper draining. Job complete"
Near Austin, TX 78746
Luis
Job Details: 01/14/2021
REFRIGERATOR KITCHENAID KRFC704FPS03 "Arrived on site for unit not entering defrost. Defrosted evaporator replaced harness and main control,replaced defective bracket assembly ran diagnostics all test passed."
Near Austin, TX 78733
Leonardo
Job Details: 01/14/2021
MICROWAVE FRIGIDAIRE FGMO3067UD Arrived on site to test unit for not working correctly and not heating. Test unit and found bad control board. Replaced board test unit and unit test good job complete.
Near Austin, TX 78744
Kevin
Job Details: 01/14/2021
WASHER WHIRLPOOL WET4027HW1 Arrived on site and found washer is full of water it will not enter a diagnostic cycle. Inspected incoming power and control board and found it to be correct Found J2 that control board is not connected. After resetting connection drain pump began running and removed all the water inside the tub. Attempted to run a diagnostic cycle and drain pump is continuing to run constantly. Will need to bring back a new control board to replace the pressure switch. ; ordrng 1 W11481725 (Control board) and 1 W11028053 (Pressure hose)
Near Kingsland, TX 78639
Cliff
Job Details: 01/14/2021
REFRIGERATOR WHIRLPOOL KURR204ESB01 Arrived on site to replace LED lights for refrigerator. Replaced light assembly and found no change in operation. New part may be defective but failure could also lie in main control. Ordering both parts to be replaced. Office to set return appointment.; ordrng 1 W10807589 (cntrl-elec) and 1 W11441723 (LED STRIP)
Near Georgetown, TX 78626
Tommy
Job Details: 01/14/2021
MICROWAVE WHIRLPOOL WMH54521JZ0 "Arrived onsite for microwave not heating. Upon arrival found unit would not heat. Unit had correct polarity and voltage going to it but was not heating. Ordering Mag, Cap, and Diode as well as two man to pull unit from wall. Office to reschedule.; ordrng 1 W10818686 (Mag) and 1 W10850446 (Cap) and 1 W11256462 (Diode)"
Near Austin, TX 78735
Richard
Job Details: 01/14/2021
REFRIGERATOR WHIRLPOOL WRS325FDAW04 Arrived onsite for the refrigerator lights flickering. Replaced refrigerator door switch and both led lights. And all tested good. Complete
Near Austin, TX 78731
Luis
Job Details: 01/14/2021
REFRIGERATOR KITCHENAID KBSN608ESS01 "Arrived on site for noise complaint. Ran diagnostics fan powered on no odd noise,condenser fan and damper no odd noise. Adjusted paneling to prevent noise possible noise due to variable speed compressor running at high speed."
Near Georgetown, TX 78626
James
Job Details: 01/14/2021
REFRIGERATOR WHIRLPOOL KBRC36FMS01 Arrived on site and tested operation. Found unit complete no cool. Cycled power and found control cutting in and out and beeping. Unit has failed control and will need new control assembly to repair. ; ordrng 1 W10818296 (cntrl-elec)
Near Round Rock, TX 78681
Tyler
Job Details: 01/14/2021
DISHWASHER WHIRLPOOL KDTM404KPS0 Arrived on site for washer that customer previously stated they wanted to try and replace the float switch to see if issue would be resolved. Upon installing the new float switch needed I was able to reassemble and test the unit and found that they were no longer any error codes not found in the text sheet or relating to the foot switch but I was receiving an F 10 five error code that the diverter inside of the motor was not functioning properly and was detecting a leak but when I disassembled and checked the diverter area there was no signs of water or leaking of any kind it after testing power to the diverter I found the diverter itself is malfunctioning. Office will need to reschedule with customer once availability of the new motor assembly is known. Ordering w11416362; ordrng 1 W11416362 (MOTOR)
Near San Marcos, TX 78666
Andrew
Job Details: 01/14/2021
WASHER MAYTAG MHW6630HC0 "Arrived on site to test unit for not working properly. Found door latch error codes. Found 2 sharpies, a pen, a lighter and two socks in bellow preventing door from shutting all the way and causing door lock issues and leak. Removed objects, inspected bellow, bellow tested good. Also found water level switch electrical connection not properly inserted. Fixed connection, tested unit, all functions operating as designed. No leaks detected at time of service. Job complete."
Near Salado, TX 76571
Tyler
Job Details: 01/14/2021
DRYER WHIRLPOOL WED75HEFW0 I’m on site for wire not turn it on and running according to the customer. Upon further disassembling and inspection I found that the same thermal fuse that went out the first time that was still covered under warranty had gone out again on the second trip I tried to narrow down and find why the thermal fuse had broken but they were no clogs inside of the dryer or venting duct and unfortunately I could not verify her access the exit for the dryer. Customer did inform me that the dryer vent cleaning they had performed was done but ever since the drive-in cleaning was done they felt like the dryer started acting really weird when it came to heating I did inform the customer that it would be best for them to get a second opinion from a different company that can come out and do the drive-in cleaning to verify why the first vent cleaning did not go the way it should’ve but at this point everything does appear to be clear and out-of-the-way call complete and unit
Near Austin, TX 78759
Scott
Job Details: 01/14/2021
MICROWAVE WHIRLPOOL WMH53521HB0 Arrived on site for door open / close when trying to start unit . Adjusted hinges and cabniet whereinterlocks are connected. Tested unit multiple times. No repeat error .
Near Austin, TX 78731
Kevin
Job Details: 01/14/2021
OVEN GE JT912S0K4SS "Arrived on site and inspected oven and found temperature sensor is burned out After replacing temperature sensor preheated oven to 350° it reached 350° Stopped heating and dropped to 300° before turning back on again. Used calibration function to raise overall temperature +25° job complete"
Near Belton, TX 76513
Tyler
Job Details: 01/14/2021
WASHER WHIRLPOOL WFW6620HC2 "Arrived on site for washer giving f9e1 error (indicating long/no drain time) upon arrival I found that there were also 2 other codes F8e1 & f0e2 ( valve inlet failure & over sudings) upon further inspection I found the drain was receiving 120 volts but with no clogs but propeller was seized in place not drain the water out. I was able to repair drain pump with new part but when I was able to get the unit drained and retested for the other codes I found suds code was no longer there but the F8e1 error still was. I traced issue back to cold water inlet portion of the valve not opening up even though unit had received correct power supply. Customer also stated during visit the ui display would not accurately shows correct times for each cycle as it was supposed to (ex: quick wash on this unit should show 15 minutes but instead would show 1hr49mins. Will need to return with a new main control, ui panel, as well as an inlet valve. Office to reach once availabili
Near Buda, TX 78610
Leonardo
Job Details: 01/14/2021
OVEN KITCHENAID KOSE500ESS04 Arrived on site to test unit for kit heating. Test all element and tod. Test board and found and control board. Replaced board test unit and unit test good job complete.
Near Temple, TX 76502
Tyler
Job Details: 01/14/2021
REFRIGERATOR FRIGIDAIRE LGHB2869TF3 Arrived on site for a refrigerator not dispensing or making ice or water properly. Upon arrival I found that the icemaker was indeed bad and leaking water into the icemakers due to her not shutting all the way whenever power was discontinued to it. I also found that part of the valve that regulates the water immediately coming into the valve is also losing half of its power and only receiving 50+ volts and not the full 120 needed. I was able to trace the power supply issue back to the main control office will need to reschedule once ahs is acquired.; ordrng 1 5304510307 (MAIN CONTROL)
Near Copperas Cove, TX 76522
Al
Job Details: 01/14/2021
DRYER LG DLE2101W "Arrived to inspect dryer noises.Confirmed the complaint and found the rollers and idler pulley were causing the unusual noises.Unit now works to customers satisfaction.Job completed"
Near Austin, TX 78745
Leonardo
Job Details: 01/14/2021
RANGE KITCHENAID KFGD500ESS04 Arrived on site to test unit for no gas. Test unit and found gas turned regulator turn off. Turned regulator on test unit and unit test good job complete.
Near Lakeway, TX 78738
Robert
Job Details: 01/14/2021
DISHWASHER WHIRLPOOL DU1055XTVS8 Arrived on job for complaints of no power. Found open fuse. Replaced fuse and test.
Near New Braunfels, TX 78130
Noah D
Job Details: 01/14/2021
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site to inspect fridge for not producing ice, upon inspection found the icemaker full but not harvesting, spoke with Techline Sr # 7729738195 was instructed to replace thermistor. Ordering thermistor. Office to reschedule ; ordrng 1 W10280385 (THERMISTOR )"
Near Del Valle, TX 78617
Matthew
Job Details: 01/14/2021
COOKTOP WHIRLPOOL WCC31430AB03 Arrived onsite to replace previously diagnosed parts. Replaced set of elements and failed switches. Tested unit and unit is functioning properly. Job complete
Near Austin, TX 78737
Robert
Job Details: 01/14/2021
WASHER WHIRLPOOL WFW6620HC0 Arrived on job to replace previously diagnosed part. After replacement test operation all functions working properly. No leaks detected at time of service
Near Pflugerville, TX 78660
Scott
Job Details: 01/14/2021
DRYER KENMORE 110.6813241 "Arrived on site for dryer not heating . Found element failed .all else checked normal. Replaced element . Unit is now heating . Job complete ."
Near The Hills, TX 78738
Robert
Job Details: 01/14/2021
REFRIGERATOR KITCHENAID KSSC42FKS00 Arrived on job for complaints of error code blinking. Ran diagnostics and found no error did hard reset and wait to se if code return.
Near Austin, TX 78737
Robert
Job Details: 01/14/2021
DRYER WHIRLPOOL WED6620HC1 Arrived on job to replace previously diagnosed part. After replacement test operation.
Near Horseshoe Bay, TX 78657
Jonathan S
Job Details: 01/14/2021
MICROWAVE MAYTAG MMW9730FZ05 "Arrived on site for microwave having intermittent failures. Customer stated that door not close just right light will stay on and microwave keys were not responding. Performed diagnostics mode, no error codes. Tested microwave door and heating operation. Performed encoder and found all keys responding. Called Whirlpool tech support Rich. He stated to speak with customer about electrical interference and unit will need to be in failed state to properly diagnose. Found unit operating as designed. (SR#7729739573)."
Near New Braunfels, TX 78132
Noah D
Job Details: 01/14/2021
REFRIGERATOR KITCHENAID KRMF706ESS00 "Arrived on site to inspect fridge for not cooling, upon inspection found the fridge on but no cool air, replaced inverter per Techline and no change, when compressor kicked on a visible leak appeared in low side. Ordering sealed system repair. Office to reschedule ; ordrng 1 TJ90SF8404 (ACESSS) and 1 W10630535 (EVAP ) and 1 W10832994 (COMPRESSOR )"
Near Andice, TX 78628
David S
Job Details: 01/14/2021
WASHER WHIRLPOOL WTW6120HW0 Arrived on site for washer showing error code f0e4. I inspected the unit and work area. I found fault code f0e4 temperature fault. I inspected under the unit and found everything in good working order. I gained access to the water valve and found the thermistor out of range. I replaced the water valve. I ran a diagnostics cycle and found the unit working as designed. Job complete no water leaks detected.
Near Killeen, TX 76542
Al
Job Details: 01/14/2021
WASHER WHIRLPOOL WFW85HEFC0 Arrived to inspect washer powering issues.Confirmed the unit would come on and stay on by itself.Found the unit has a stuck key causing the issues.Unit will require the W10784614 console to complete the repair.Ordering the console (PSP) and will return with the control on return service call.Office to reschedule the customer for return service due to parts availability.Needs more work.; ordrng 1 W10784614 (console)
Near Austin, TX 78724
Matthew
Job Details: 01/14/2021
RANGE WHIRLPOOL WGG745S0FS02 "Arrived onsite for unit not receiving gas through regulator. Upon inspection found unit code not cleared to allow regulator function. Cleared code, tested unit and unit is functioning properly. Job complete"
Near Lago Vista, TX 78645
Wesley
Job Details: 01/14/2021
RANGE KITCHENAID KFDD500ESS02 Arrived onsite and replaced burner heads and caps. Unit is now operating as designed. Advised customer on repair. All checks good.
Near Cedar Park, TX 78613
Justin
Job Details: 01/14/2021
DISHWASHER MAYTAG MDB4949SHZ0 Arrived on site for dishwasher making loud rattle noise. Customer stated the noise seemed to be right when they start cycle and coming from bottom leftish side of unit. I put unit into diagnostics mode and found no stored error codes. Filled unit and drained and did not hear anything in pump. I could not recreate noise when running unit. I gained access to drain pump to check for any obstructions but did not find any. I advised customer something was probably in the pump and finally just cleared. No noise present at time of service. Unit working as designed.
Near Horseshoe Bay, TX 78657
Jonathan S
Job Details: 01/14/2021
OVEN KITCHENAID KEHC309JSS2 "Arrived on site for microwave combo unit, oven door not closing. Inspected unit and work area. Tested door operation. Removed door and disassembled. Found left spring stop point worn out and right spring worn out, due to normal wear and tear. Both door springs will need to be replaced. Removed failed door hinges and installed new. Assembled door and reinstalled. Tested door operation, all tested good.
Near Holland, TX 76534
Tyler
Job Details: 01/14/2021
DISHWASHER MAYTAG MDB9979SKZ0 Arrived on site for dishwasher giving an FHE for error code which indicates that the float switch is stuck closed. Upon arrival I disassembled and inspected the unit to see if there any sort of leaks or indications that the flow switch was stuck or what is flooded. Customer stated that when the issue occur they had a power outage that canceled the cycle midway through the last time in the dishwasher had not finished properly which then caused the dishwasher to overfill the next time around which triggered the code I was able to clear out the water from the float switch and then I ran a test and normal cycle to verify unit is now functioning as designed and the flow switch is no longer getting stuck. Call complete
Near Pflugerville, TX 78660
Scott
Job Details: 01/14/2021
WASHER WHIRLPOOL WTW4955HW2 Arrived on site for tub filling with water when not in use . Found valve dripping . Replaced valve. Flushed supply lines out . Ran diagnostics all checked normal. No water leaks detected at time of service. Job complete.
Near Temple, TX 76502
Al
Job Details: 01/14/2021
WASHER WHIRLPOOL MHW5500FW Arrived to inspect front load washer not powering on.Confirmed the complaint and checked voltage and couldn’t get the unit to power on.Customer advised she is going to purchase another model due to the issues she has had with this particular unit.Job completed
Near Killeen, TX 76542
Al
Job Details: 01/14/2021
REFRIGERATOR WHIRLPOOL ED5FHEXSB00 Arrived to install previously ordered part.Removed and replaced the cold control and advised the customer to wait for unit to reach operational temperatures.Job completed
Near Copperas Cove, TX 76522
Al
Job Details: 01/14/2021
DISHWASHER FRIGIDAIRE FGIP2468UF0A Arrived to inspect dishwasher not starting. Confirm complaint and turn the unit off at the breaker. Reset the unit and found that there was an obstruction from customers cabinet blocking the closure of the door. Cleared the obstruction and unit started and tested as designed. Job completed
Near Marble Falls, TX 78654
Jonathan S
Job Details: 01/14/2021
MICROWAVE WHIRLPOOL WMH31017HS0 Arrived on site for microwave hood light not turning off. Inspected unit and lamp bulb. Found customer using incandescent. Gained access to control and tested voltage while turn light on and off. Found voltage staying at 120 volts. Found failed control.. Removed failed control and installed new. Tested light and heating operation. All tested good.
Near Austin, TX 78756
Matthew
Job Details: 01/14/2021
REFRIGERATOR UNKNOWN URB551WNGZ "Arrived onsite for refrigerator door opening intermittently. Upon inspection could not find door opening inspected seal and was making good contact. The seal applied adequate resistance. Called tech line for assistance. Tech line made recommendations to insure customer was closed the door properly. Insuring food items are not blocking door, and insure proper leveling SR#7729742371. I checked level and adjusted the unit slightly. Job complete"
Near New Braunfels, TX 78130
Noah D
Job Details: 01/14/2021
REFRIGERATOR WHIRLPOOL WRF767SDHZ01 "Arrived on site to inspect fridge for not dispensing water. Upon inspection found the filter clogged, tested without filter and all functions returned. Replaced plastic square. Job complete"
Near Andice, TX 78628
Lou
Job Details: 01/13/2021
RANGE WHIRLPOOL WFG505M0BS3 "Arrived on site to install previously diagnosed and ordered parts. Due to the front burner head failures and cap failures, I removed and replaced the front burner head and caps and tested. Unit is operating as designed. No gas leaks detected during service, job completed."
Near Seguin, TX 78155
Noah D
Job Details: 01/13/2021
WASHER MAYTAG MVWC416FW0 "Arrived on site to inspect washer for not starting. Upon inspection found the control malfunctioning, replaced control and tested. No problems found. Ordering cover and screws, Office to reschedule ; ordrng 2 357640 (SCREW)s and 1 W10550173 (COVER)"
Near McQueeney, TX 78123
Noah D
Job Details: 01/13/2021
MICROWAVE WHIRLPOOL WMH53521HZ4 "Arrived on site to inspect microwave for not illuminating light, upon inspection found the control board relay stuck closed, tested with new bulb, ordering control board to fix issues. Office to reschedule ; ordrng 1 W11127563 (CONTROL )"
Near Austin, TX 78728
David S
Job Details: 01/13/2021
MICROWAVE WHIRLPOOL WML55011HB2 Arrived on site for microwave not working right. I inspected the unit and work area. I found interlocks not making full contact and chattering. The customer also complained that the unit is blowing white powder outside the unit. I pulled the unit done and found it is pulling in sheet rock dust and blowing it everywhere. The maintenance cut a hole in the Sheet rock for the unit to vent. There is no vent exit behind the wall and the back pressure from the blower motor is forcing the unit to vent out the front causing dust to go everywhere. I am ordering the interlocks to complete the repair. ordrng 1 W11449274 (INTERLOCK)
Near Burnet, TX 78611
Cliff
Job Details: 01/13/2021
DRYER HOTPOINT HTDX100EMWW Ordering correct part and office to schedule with homeowner.; ordrng 1 WE1M652 (timer knob)
Near Round Rock, TX 78681
Kayman
Job Details: 01/13/2021
WASHER MAYTAG MVWB755DW0 Arrived onsite for washer making clicking noise during wash. Upon inspection I found a coin wedged between the wash-plate and basket. I removed the coin and tested the unit. I can not hear any clicking and the unit is working as designed at this time. No leaks were detected during time of service. Job complete
Near Austin, TX 78749
Jacob
Job Details: 01/13/2021
MICROWAVE WHIRLPOOL WMH31017HS3 Arrived onsite for unit not staying on after using the unit a couple of time. Customer said it had an F1E4 ACU failure. Ordered part. Office to reschedule. ; ordrng 1 W10849829 (cntrl-elec)
Near Leander, TX 78641
Lou
Job Details: 01/13/2021
DISHWASHER MAYTAG MDB9959SKZ0 "Arrived on site to inspect dishwasher not draining. Upon further inspection, customer advised the unit shows D9E1 error code and doesn’t complete a cycle. I placed unit in diagnostics and checked error codes and found the F9E1-drain pump & FAE2-wax motor. Cleared the codes and continued with testing. The unit operated as designed until it got to the end when the drain pump, element and vent come on and it shut off. I can hit the cancel button and the drain pump comes on and operates as designed. I removed the outer door panel and unplugged the vent and retested and the unit operated as designed. I contacted techline and spoke to Brian and advised of the complaint and my findings. Brian advised to replace the vent due to the wax motor showing an error and the unit shutting down when the vent is to come on. Provided file #7729729992. I am ordering the vent and scheduled return service. Vent left unplugged so customer can use the unit until I return to repai
Near Seguin, TX 78155
Noah D
Job Details: 01/13/2021
REFRIGERATOR WHIRLPOOL TJ18ML "Arrived on site to inspect fridge for leaking, upon inspection found the freezer completely sealed in ice, customer stated it was due to ice cube trays. Customer will need to defrost fridge to clear ice issues. Once defrosted the unit should work correctly.
Near Spicewood, TX 78669
Robert
Job Details: 01/13/2021
COOKTOP WHIRLPOOL WCG55US6HS00 Arrived on job for complaints of flames too high. Adjusted each burner down to a lower setting.
Near Austin, TX 78737
Leonardo
Job Details: 01/13/2021
DISHWASHER WHIRLPOOL KDPM604KPS0 Arrived on site to test unit for float switch. Found opened switch replaced switch test unit and unit test good job complete.
Near Austin, TX 78729
Scott
Job Details: 01/13/2021
FREEZER WHIRLPOOL WRF767SDHZ00 "Arrived on site for freezer light out . Found freezer light not working . Jumped led module,upper lights came on . Ordering freezer mod . Also customer was considered about ratching noises . Found dampener very loud . Ordering dampener as well. No water leaks detected at time of service. Call to set return . ; ordrng 1 W10695459 (FREEZER LIGHT MOD ) and 1 WPW10479155 (DAMPENER )"
Near Seguin, TX 78155
Noah D
Job Details: 01/13/2021
DISHWASHER AMANA ADB1400AGS3 "Arrived on site to inspect dishwasher for leaking, upon inspection found the dishwasher full of water, drained and checked for obstructions. Debris was stuck on right corner. Cleared debris, tested drain and pump with no leaks. Switch worked correctly. Complete"
Near Austin, TX 78705
Wesley
Job Details: 01/13/2021
DISHWASHER MAYTAG MDB8969SDM0 Arrived onsite and found dishwasher with damaged and unresponsive start button. Ordering ui to repair. ; ordrng 1 W10847822 (panel-cntl)
Near Killeen, TX 76542
Tyler
Job Details: 01/13/2021
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Refrigerator not closing properly according to the customer upon arrival and further inspection customer bar had broken off the left side fresh food door. After installing the new mulligan bar and was able to reset one test to verify that the unit is now functioning as designed and shut all the way without any issues. Call complete
Near Austin, TX 78730
David Z
Job Details: 01/13/2021
DISHWASHER GE GLDA696MSS "Arrived on site to Diagbose dishwasher that was dripping from the center area of the door. Ran unit and found a tiny drip coming from the center behind the door. Checked with a mirror and it looks like it’s coming off the lip of the tub, water getting past the lower door gasket. Wiped down the gasket and found chunks of food that were preventing a good seal. Advised customer to follow up if leaks comes back, bit it seems to have stopped after wipe down. We would need that lower door gasket / possibly panel if the leak comes back. Gasket part WD08X10062, inner door WD31X10093.
Near New Braunfels, TX 78132
Richard
Job Details: 01/13/2021
REFRIGERATOR WHIRLPOOL WRX986SIHV00 Arrived onsite for the refrigerator water dispenser not working properly. During testing found that the main water water is no good causing the issue. Will need to replace water valve and retest. Ordering parts and office to schedule ; ordrng 1 W10503548 (Fastners) and 1 W10865826 (Valve)
Near Austin, TX 78753
Matthew
Job Details: 01/13/2021
WASHER WHIRLPOOL WTW4955HW1 "Arrived onsite for at apartment 2301 for washer not operating. Upon arrival unit was unplugged. Plugged unit in and was able to access diagnostics. Found error code for main control failure F1E1 and F3E1 pressure system failure. Unit drain pump was constantly running during diagnostics. Could not run test cycle. Need to order control, drain and pressure hose just in case. Office to reschedule. ; ordrng 1 W10919003 (pump-water) and 1 W11498796 (CONTROL ) and 1 WP353244 (pressure switch hose)"
Near Hutto, TX 78634
Andy
Job Details: 01/13/2021
DRYER ROPER RED4516FW0 Arrived on site for dryer making noise. Tested and inspected unit and drum seal coming off and damaged belt and rollers. Attempted to install new seal and found drum damaged. Ordering needed parts. Office to schedule return trip. Authorization needed. Left unit unplugged and advised customer not to use unit.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (AUTHORIZATION NEEDED ) and 1 W10612022 (rear drum seal) and 1 W10899578 (drum)
Near Austin, TX 78746
Kevin
Job Details: 01/13/2021
MICROWAVE KITCHENAID KOCE500ESS11 "Arrived on site and found F6E8 showing on display, Found fuse has failed, interior light is out. Replaced Control panel, microwave appliance manager, and fuse. Interior light is now on set microwave to heat it ran for a few seconds and then shut off again. Will need to bring back and replace all possible parts in order to correct issue. ; ordrng 1 W11093254 (Control panel) and 1 W11325786 (Microwave appliance manager) and 3 W11188752 (Fuse)s and 1 W11398764 (Filter)"
Near Temple, TX 76502
Jonathan M
Job Details: 01/13/2021
WASHER AMANA NTW4516FW3 "Arrived on site for a washer that is making a large rattling sound when washing. Inspected unit and work area. Placed unit and serviced diagnostics and foundno stored error codes. Ran unit through a manual heavy agitation and manual high speed spin tests. Unit ran as designed and only made somewhat of a rattling sound in the agitation when the agitator was going counter clockwise where it doesn’t grip onto the rest of the agitator. In the spin cycle noticed the unit a little unlevel and advised the customer that depending on the flooring, there may have been an issue with the unit not being level. Unit appears t be working as designed. Call complete."
Near Austin, TX 78732
David Z
Job Details: 01/13/2021
OVEN FRIGIDAIRE FGET2745KFB Arrived on site to install previously diagnosed parts. Installed new control and cooling fan to resolve F43 error. Retested unit once new control and fan were installed and cooling fan came on strong with both ovens running. All is working as designed. . Call complete.
Near Austin, TX 78701
Wesley
Job Details: 01/13/2021
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived onsite and found doors damaged from construction hold over. Used doors to repair damage. Unit is now operating as designed. Advised maintenance on repair. All checks good.
Near Austin, TX 78758
Scott
Job Details: 01/13/2021
DRYER WHIRLPOOL WED4850HW0 "Arrived on site for dryer not advancing . Checked voltage ,outlet ,element . All checked normal . Found timer had failed . Replaced timer . Tested unit all checked normal . No lint buildup. Job complete"
Near Cedar Park, TX 78613
Tommy
Job Details: 01/13/2021
MICROWAVE KITCHENAID KMBP100ESS03 "Arrived onsite for unit microwave door not shutting or operating correctly. Upon arrival found unit light was no longer operating. Unit would heat but unit door was bowed. Ordering hinges outer and inter door for door issue. And ordering light, housing and small transformer for unit light issue. Office to reschedule based upon part availability, job will require a two man.; ordrng 1 W10687342 (INNER DOOR) and 1 W10775493 (OUTER DOOR) and 1 W10874474 (HINGE) and 1 W10886919 (LIGHT) and 1 W11238401 (TRANSFORMER LIGHT) and 1 W11325786 (APPLIANCE MANAGER) and 1 WPW10490593 (LIGHT HOUSING)"
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 01/13/2021
OVEN WHIRLPOOL WOS51EC0HS00 Arrived on site for oven not maintaining temperature inspected unit and work area. Found door not sealing. Removed door and found door gasket interfering with door. Corrected door gasket and reinstalled door. Performed temperature test on bake mode at 350°. Found average temperature at 364°. Calibrated unit -10°. All tested good.
Near Spicewood, TX 78669
Brandon
Job Details: 01/13/2021
OVEN KITCHENAID KEBC107KSS0 "Arrived on site for customer complaint of oven door hard to open and not heating, found hinges and fuse need replacing, ordering hinges and fuse. Customer did not know when they would be available for next visit. ordrng 1 WP9760575 (Hinge rat side) and 1 WP9760576 (Hinge left side) and 1 Cnote (Office to reschedule)"
Near Manor, TX 78653
David S
Job Details: 01/13/2021
REFRIGERATOR WHIRLPOOL WRT318FMDM02 Arrived on site for sealed system repair. I gained access to the dryer and found zero pressure In the system. I plugged the unit back in and found the compressor building pressure. I installed a UV dryer access valve and a new evaporator. I pulled a vacuum on the system and found it holding. I out a measured charge into the system and found pressure building properly and a good frost pattern forming on the evaporator. I reassembled the unit. After 10 I found the unit cooling down. Th unit is working as designed. Job complete.
Near Dripping Springs, TX 78620
Andrew
Job Details: 01/13/2021
DRYER WHIRLPOOL MED7230HW1 "Arrived on site to replace cabinet from previous diagnosis. Replaced cabinet, tested unit, unit works good. All functions operating as designed. Job complete."
Near Austin, TX 78717
Kayman
Job Details: 01/13/2021
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived onsite for dishwasher with part broken near bottom of the door. Upon inspection I found the friction sleeves had broken off. I am ordering Friction sleeve (WP8268961) x 2. I ran a diagnostics cycle and found all components functioning properly at this time. ; ordrng 2 WP8268961 (pad)s
Near Austin, TX 78729
Justin
Job Details: 01/13/2021
DRYER WHIRLPOOL WED4815EW1 "Arrived on site for a dryer that would not start. I cycled the power at the breaker and found the 240V dryer on a 120V box. The unit would still not turn on. I checked voltage at outlet found voltage dropping. I also checked at terminal block and found same thing. I checked the thermostats, fuse, and heater and found all ohm’d out good. Unit is working as designed. Advised customer to reach out to an electrician. Call complete."
Near Pflugerville, TX 78660
David S
Job Details: 01/13/2021
DRYER WHIRLPOOL WED4815EW1 "Arrived on site for dryer having no heat. I inspected the unit and work area. I tested the dryer and found no heat. I tested voltage at the terminal block and found good voltage. I tested the thermal cut off and found it open. I tested the thermostat and found it out of range. I tested the thermal fuse and heating element, both check good. I replaced the thermal cutoff and the thermostat. I tested the unit it is now working as designed. Job complete."
Near Spicewood, TX 78669
Brandon
Job Details: 01/13/2021
DISHWASHER GE ZDT870SPF5SS "Arrived on site for customer complaint of soap on dishes, found dispenser gasket leaking out rinse aid. Ordering dispenser. ; ordrng 1 WD12X24060 (Dispenser)"
Near Robinson, TX 76706
Jonathan M
Job Details: 01/13/2021
DRYER MAYTAG MEDC465HW0 Arrived on site for a dryer that’s making a scraping sound. Inspected unit and work area. Ran unit through a normal time dry cycle and found the unit making a scraping sound intermittently. Remove the front panel and found a seal on the back missing a chunk of the belt causing it to rub up against the top of the gasket. Replaced seal and tested unit. Unit is now working as designed. Call complete.
Near Burnet, TX 78611
Cliff
Job Details: 01/13/2021
DRYER MAYTAG MED7230HW0 Arrived on site to diagnose a dryer that is not starting. Tested unit and found open thermal fuse. Replaced thermal fuse and tested unit. Found all is functioning properly at this time.
Near Austin, TX 78738
Robert
Job Details: 01/13/2021
REFRIGERATOR JENN-AIR JF36NXFXDE01 Arrived on job to replace previously diagnosed parts. After replacement of control still no lights. Called tech line 7729731139. Voltage in and out of control good recommended change all lights and wire harness. After replacement of the lights I have only some lights working. ; ordrng 1 W10898828 (harns-wire) and 1 W10898829 (harns-wire) and 6 W11462342 (LIGHT)s
Near New Braunfels, TX 78130
Richard
Job Details: 01/13/2021
WASHER WHIRLPOOL MVWX655DW1 Arrived onsite for the washer not turning on. During testing found that the control board is bad. The led light does not come on and there is good voltage going to control. Will need to replace control board. Customer accepted service. Ordering control board and office to schedule. ; ordrng 1 W11116592 (Control)
Near Georgetown, TX 78626
Jonathan S
Job Details: 01/13/2021
DISHWASHER WHIRLPOOL WDF330PAHS5 "Arrived on site for dishwasher leaking at valve underneath sink (see SD-QUICKPIC). Inspected unit and work area. Performed diagnostics mode, no error codes. Monitored test cycle operation. Found customer on water softener. Spoke with customer on soap usage and rinse aid. Will need to replace supply line to unit. Unit tested good, no water leaks from unit."
Near Austin, TX 78723
Matthew
Job Details: 01/13/2021
REFRIGERATOR WHIRLPOOL KRFC704FPS04 Arrived onsite to replace previously diagnosed parts. Replaced UI but did not correct issue. Noticed that door panel UI was not functioning. Removed panel and recorded 12.5 vdc but unit would not power. Will need to replace and perform full diagnostics. Also need to order main control board (need parts research). Office to reschedule when parts arrive. ; ordrng 1 PARTSRESEARCH (MAIN CONTROL ) and 1 W11330486 (PANEL UI)
Near Jarrell, TX 76537
James
Job Details: 01/13/2021
REFRIGERATOR WHIRLPOOL WRF757SDHV00 "Arrived on site and tested operation. Found ice maker over filling again causing water to leak down into ice bin. Found ice also has impression of ejector arms in ice from over filling. Tested fans and valves. Found high water pressure to unit causing over filling of ice maker. Also found booster fan is weak which is causing ice to stay wet in ice bin. Unit will need new booster fan, ice maker, both valves and pressure regulator to repair. ; ordrng 1 W10786952 (valve) and 1 W10846539 ( fan )"
Near Seguin, TX 78155
Noah D
Job Details: 01/13/2021
WASHER WHIRLPOOL WTW7500GC2 "Arrived on site to inspect washer for a broken lid, upon inspection found the left side cracked, replaced lid and tested. All functions worked. Complete"
Near McQueeney, TX 78123
Noah D
Job Details: 01/13/2021
WASHER WHIRLPOOL WASHER "Arrived on site to inspect washer for not workin correctly , upon inspection found the washer draining constantly, customer must remove washer to access. Ordering correct parts. Office to reschedule; ordrng 1 W10597311 (PRESSURE ) and 1 W10846320 (DRAIN ) and 1 W11334605 (ACU )"
Near San Marcos, TX 78666
Andrew
Job Details: 01/13/2021
OVEN WHIRLPOOL WOS51EC0AS03 "Arrived on site to test unit for no power. Found bad thermal fuse. Replaced thermal fuse, tested unit to 350, unit works as designed. Both bake and broil element tested good.
Near Round Rock, TX 78664
Jimmy J.
Job Details: 01/13/2021
REFRIGERATOR WHIRLPOOL WRF535SWHV02 Arrived on site for The water is dripping continuously from the filter dispenser inside the refrigerator. Found filter head was faulty. Ordering filter head to return to complete repair. ; ordrng 1 W11346623 (Filter head)
Near Austin, TX 78703
Wesley
Job Details: 01/13/2021
REFRIGERATOR WHIRLPOOL Wrf555sdfz08 Arrived onsite and replaced baffle due to stuck open and Causing over cooling. Replaced baffle.All checks good. Thermistors pass in diagnostics.
Near Austin, TX 78756
Matthew
Job Details: 01/13/2021
REFRIGERATOR KITCHENAID KRFC300ESS03 "Arrived onsite for refrigerator still freezing fresh food. Called tech line for assistance. Ran diagnostics test 141 and determined RC thermistor was open. Checked thermistor ohms and thermistor was in range. Tested harness connector and received the same reading. Checked reading at control board in rear of unit and did not get a reading. Tech-line determined a broken wire in the cabinet. SR#7729729492. When I got off of the line with tech line I double checked the harness connector. The pins for the thermistor were not straight and not making contact with the other end of the connector. Made adjustment to pin, re tested and recorded accurate readings. At control no longer open and good reading at main control. Unit should resume normal function. Called tech line back to advise them of finding and adjustment. Advised customer to monitor and give 24 hrs for temperature to balance."
Near Austin, TX 78717
Kayman
Job Details: 01/13/2021
REFRIGERATOR WHIRLPOOL KRFF305ESS00 Arrived i site for refrigerator making loud noises. Upon inspection I found the damper failing and making a loud grinding noise. I replaced the damper and the noise is no longer present. No leaks were detected during time of service. Job complete.
Near Buda, TX 78610
Leonardo
Job Details: 01/13/2021
DISHWASHER GE GDT635HSJ6SS Arrived on site to test unit for damaged console. Opened new console and found console broken will order new console office to reschedule ; ordrng 2 WD34X21700 (CONSOLE)s
Near Austin, TX 78747
Leonardo
Job Details: 01/13/2021
DISHWASHER WHIRLPOOL WDF330PAHS2 Arrived on site to test unit for unit not starting. Test unit and found striker not making contact with latch thinking door is not closing. Secured striker test unit and unit test good job complete.
Near Georgetown, TX 78626
James
Job Details: 01/13/2021
REFRIGERATOR WHIRLPOOL WRS315SDHM01 Arrived on site and tested operation. Found dispenser working at time of service. Inspected for causes and customer stated the had a hard time replacing the filter because the housing was loose. Inspected housing and found housing installed improperly and mounting points were broken on housing. Installed new housing and secured properly to frame of unit. Tested operation and found unit working properly. Job complete
Near Killeen, TX 76543
Al
Job Details: 01/13/2021
WASHER WHIRLPOOL WFW3090JW0 Arrived to inspect unusual noises from compact washer during drain cycle. Confirmed the complaint and removed and replaced the drain pump.Reassembled and unit tested as designed.Job completed
Near Round Rock, TX 78665
Jimmy J.
Job Details: 01/13/2021
MICROWAVE WHIRLPOOL WOC54EC0HS01 Arrived on site to install previously diagnosed parts. Obvious damage on the magnetron to determine its faulty. Found sensor/thermistor that attaches to magnetron was damaged. Will need to order and return with a new sensor / thermistor to complete repair. Note: Mounting screws for magnetron are near the magnetron housing inside exterior of microwave. The washer and screw for the sensor / thermistor are secured right next to the magnetron mounting screws. See quick pics for location reference of these items. ; ordrng 1 W11233913 (Sensor/Thermistor)
Near Killeen, TX 76542
Al
Job Details: 01/13/2021
WASHER WHIRLPOOL WTW4816FW "Arrived to inspect washer leaking.Confirmed the complaint and found the customer installed the unit herself, but simply hand tightened the hoses to the unit.The hot and cold was also reversed.Corrected the issuesJob completed"
Near Georgetown, TX 78633
Jonathan S
Job Details: 01/13/2021
RANGE SAMSUNG NX58H5650WS/AA Arrived on site for gas range having orange flames intermittently. Inspected unit and work area. Tested burners and found blue and correct at time service. Informed customer the only thing it could be for intermittent blue is ratio of fuel to air and unit would not be at fault. All tested good at time of service. Recommend not to use when orange flame appears and to open window to see if corrects issue. Job completed