"Arrived on site to test unit for randomly stopping when dispensing crushed ice. Replaced auger motor, unit now working as designed. No leaks detected. Job complete."

Arrived on site to test unit for condensation on outer left wall of cabinet. Reported findings with Techline and was advised to have customer contact trade team. Provided customer phone number and SR. Job complete. SR#7736283117

"KUID508ESS1 Arrived to instal previously diagnosed and ordered part. I removed and replaced the bin sensor and tested. Operational test good, no leaks observed during service."

"WMH31017HS09 Arrived to inspect noise during use. The microwave would make a loud vibration, intermittently during use. I found the filter had been damaged at some point and was rattling against the lower panel during operation. Operational test of other operations of the unit were as expected."

"Arrived on site to inspect dryer noises. Upon further inspection, the customer advised the unit will make a loud screeching noise. Tested the unit with a load of towels and after approximately 3-5 mins I heard a quick screeching noise and it stopped I removed and replaced the dryer repair kit-4 rollers, tension pulley roller and belt and tested. Unit is operating as designed. No lint observed during service, job completed."

"Arrived on site for a washer that is not agitating. Inspected unit and work area. The customer advised that the unit has not been working for the past two weeks and will not complete cycles. Ran it through diagnostics and ran the unit through an auto test. Found that when the unit was trying to agitate, it would spend the whole basket. Check underneath the washer and found the slider broken. As I was replacing the slider, found rust on the gearcase and attempted to wipe it clean. Reassembled the unit and tested it. Found that the slider was still having a hard time shifting on the gear case. I advise the customer that the gear case would need to be replaced as well.

"Arrived on site to diagnose refrigerator that is not cooling on RC side. Examined unit and found evaporator frozen over due to not defrosting. Found the brown wire for the defrost heater was unplugged from the connector. Resecured and ran heater in diagnostic mode. Verified unit working as designed. completed."

"Arrived on site to follow up on washer that was throwing suds codes and F3E1 for pressure system. I tested the unit and found it slow to unlock the door, and filling to minimum water levels. Previous technician noted that the drain pump was also hesitant to run after changing pressure Switch. I recommended to customer that we replace the main control. There were no suds present in the washer at all during the cycles, and gets the affresh cleaning regularly. Customer approved of control replacment. Replaced control and tested. Repair completed, no leaks found."

"Arrived on site to install new external drain pump to resolve unit not draining. Drained with shop vac and replaced ext drain pump. Tested and verified unit is now draining as designed.Repair completed, confirmed no leaks."

"Arrived on site and replaced heating element diagnosed by previous technician. Bake cycle is now working properly, took one picture.

"Arrived on site and found washer is in a dog kennel, explained that this unit is not meant for a commercial setting. Gearcase is leaking oil and would need a complete rebuild, job complete."

Arrived onsite and confirmed locked compressor. Tapped into system and found no refrigerant in system. Used nitrogen to check for possible leaks. Ran nitrogen and heard hissing from evaporator compartment. Exposed evaporator and found nitrogen blowing out black sludge from system. Took pics and called tech line. Spoke to Austin -SR#7736288995.

"Arrived onsite for washer not spinning clothes out at the end off the cycle. Ran diagnostics and found no stored error codes. Tan auto test and all passed. Ran normal load with 5 towels and unit skipped spin cycle. Ran drain and spin and again skipped the spin. Unit would just come to a stall when should be spinning. Spoke to SW. due to intermittency and unit functioning in test mode but not normal load recommendations are for Pressure sensor and control, 2 man needed.

Arrived onsite for dryer vent coming off. Upon arrival inspected unit. Vent hose was in rough shape but was also in excess of 6 feet. Trimmed hose to fit and adjusted. Reconnected and tested. Unit is now ventilating properly. Job complete

Arrived on site for washer making noise . Found oil leaking badly from case Job complete. No water leaks detected

"Arrived on site to test unit for smelling bad , tested unit for drain pan full of moldy water, customer left door open far a while and unit completely defrosted and continued to melt the frost it was trying to create filling drain pan completely, removed water and inspected evaporator, evaporator has a good frost pattern and is cooling properly

Arrived onsite for a refrigerator to replace the previous diagnosed parts. I replaced the Orion control and disconnected the P8 connector. I powered the unit up and tested voltage between P8-5 and P8-6 and had 12VDC. I started replacing the first LED and found there was no way to get to the release tabs so I had to break the light out. After getting the light out I found no play in the wires to the molex connector to be able to connect the new light in correctly. I called techline and spoke with Steve 7736186490.

Arrived onsite for fridge freezing up. On inspection the moulin is 1/4 set back from the top of fridge. That is causing a air gap and making the freezer have frost issues. The evap fan was not blowing cold air over to the rc side and the control board was flashing a h1. Got the unit to stop flashing the H1

"Arrived on site for a range that is flashing an F1 code, has a broken handle, and will not lock the door. Inspected unit and work area. Did confirm all three complaints and found the door trim also broken. Found the control flashing between an F1 and an F9 error code. Checked resistance on the temperature sensor and found it within range. Ordering the control, handle, door, trim, and door latch for repair. The office will need to contact the extended warranty due to multiple parts and contact the customer for reschedule date if parts can be found.; ordrng 1 12001626 (Main control) and 1 WP74003653 (Door trim) and 1 74003620 (Handle) and 1 74003559 (Door lock assembly)"

"Arrived on site to test unit for not draining, tested unit found drain pump engaging and disengaging

"Arrived on site to diagnose microwave that experienced issues on another ticket. Customer informed me that their dishwasher had issues with their top rack. I examined the unit and found it had the old style plastic adjustors. Advised there is an updated kit that has metal adjustors. ordrng 1 W10712395 (Adjustor)"

Arrived on site for not filling. Upon arrival ran diagnostics and got F6-E2 fill valve electrical problem. Found valve has failed need to replace valve . Replaced valve and test unit. There is no change. Unit still does not fill. Need to replace control.

"WEG730H0DS0 Arrived to inspect noise. I found the heat spreader and flame shield were deformed and the customer elected to have them replaced. No gas leaks detected during service. Office to contact the customer to arrange return service. ; ordrng 1 3601P356-45 (Heat Shield) and 1 W10323077 (Flame Diffuser)"

"Arrived on site and inspected washer and Spoke with SW and set it into a diagnostic cycle. found drain pump will run But on test 11 washer will not respond and tub is not moving. Either motor has failed or control board. Repair is not cost-effective due to the age of the washer

"Arrived on site for refrigerator not making ice. Upon arrival confirmed issue. Found cause of no ice was lack of air flow from fc. Found fc fan motor not functioning even with 14 dcv applied

"Arrived on site and placed washer and dryer on pedestals, front feet on dryer will not accept brackets sent multiple pictures to service management rear feet are secure and all feet on washer are secure. Job complete

Arrived on site for range needing previously diagnosed inf switch. Upon arrival reconfirmed issue and installed part. Found unit working as designed ; ordrng 1 Cnote (Used one inf. Switch)

"Arrived onsite to replaced cracked cooktop. Upon arrival, apartment # is. 300. Unit is not connected to electrical junction box. Replaced glass cooktop.

"Arrived on site for a refrigerator that is not making ice. Inspected unit and work area. Customer advised that beyond not making ice that when it does actually make ice intermittently, the icemaker overflows into the ice bin. The advisor customer that they would probably need to replace the icemaker at this point. Replaced the icemaker and tested the unit. The unit began to harvest and fell as designed without over flowing. Did advise the customer to give the unit at least 24 hours to start making ice. Call complete."

Arrived onsite for a refrigerator with lights out. I found the upper light in the FC out. I replaced the parts and all the lights are working as designed. Call complete.

Arrived onsite for a cooktop that needs the dual burner selector switch replaced and the customer has the part. I found the selector switch shaft broken and confirmed the customer had the correct part.I replaced the switch and tested the dual burner. Dual burner is working as designed. Call complete

"Arrived on site to inspect washer lid light flashing and draining issues. Upon further inspection, I placed the unit in diagnostics showing error codes F7E1-basket speed fault and F2E1-stuck key. I cleared the codes and continued with testing. The unit filled with water and agitated and drained, but when the spin test came on, the basket failed to spin and the unit shut down. I tilted the unit back and found gearcase oil on the belt and cam assembly (photo). I raise the top panel and removed the tub ring and inspected in between the basket and tub for any debris and found none. I attempted to spin the basket and it failed. I had to force the basket to spin and once I did, I manually tested the spin cycle and while the spin cycle was on, the gearcase was making a loud metal on metal grinding noise. Also found a lot of rust on the unit and tub ring damaged.

Arrived onsite for a range the is show code F8e0. Which is a cooling fan speed error. Upon further investigation I found that there was nothing stuck in the blade but the fan would not kick on. I installed the new cooling fan and tested the unit and found that the operated as designed

"Arrived on site , replaced terminal block. Customer supplied pores cord . Ran preheat and all checked normal. Ran pre heat all checked normal . Fans are coming on . All checked normal.No gas leaks detected at this time. Job complete"

Arrived to instal previously diagnosed and ordered part. I removed and replaced the UI and cleared the previous code. Testing within service test mode showed all functions had returned and the unit operated as designed. No leaks observed during service.

Arrived on site and replaced previously diagnosed control and evap motor. Unit now working as designed. No leaks detected.

"Arrived onsite for unit over steaming, customer stated that when running DW counter top develops a wet condensation spot towards to back, tested unit found insulation is on correctly and all components are running , called tech line to see if there is any solution for this, per tech line, there is no part that we provide to make this better SR#773628248

"KEMS308SSS05 Arrived to inspect no heating. I found the unit would countdown, but there was no heating, turntable, fan or lighting present. During inspection, I found the main line input to the MW controller as the issue. I reseated all connects within the unit and could not recreated the failure.

FTF2140ES2 Arrived to inspect lights randomly coming on. The customer described an issue where the unit will power up from standby randomly. Sometimes when they pass near the machine and sometimes they walk by it and notice it on. I found no faults with any components and inspected the control. I did find the potentiometer for the water temperature did not have the expected resistance sweep and at the high end it actually dropped a few hundred ohms. The customer elected to try the unit as is due to repair cost and I advised of all findings. No leaks observed during service

Arrived on site for washer off balance. Upon arrival confirmed issue. Found suspension rods failing as well as belt loose on cam; ordrng 1 W11239857 (Belt)

Arrived on site to diagnose refrigerator that is not cooling in either compartment. Unit was unplugged on arrival. Plugged in unit and heard the compressor making a horrific screech when trying to power on due to failed compressor. Ordering sealed system repair to resolve locked up compressor. Office to schedule sealed system repair. ; ordrng 1 W11574734 (Compressor) and 1 R600Kit (R600 Kit) and 1 Wpw10143759 (Dryer) and 1 W11506635 (Access Valve) and 1 W11598434 (Evap)

"Arrived on site to diagnose microwave that is not running the vent when running. Tested the unit and found vent is running, but at low speeds. I also noticed the turntable motor is struggling, lights dim, and the mag is buzzing loudly. I replaced the control due to voltage drop. Found no improvement. Checked voltages and found 120v going to turntable motor, but only 14v going out to motor. Talked with JC who is ordering HV system parts to resolve the loud mag, interlocks for voltage drops, and motor / capacitor. Office to schedule when all parts present. ; O-emld tckt"

"WRS321SDHZ08 Arrived to inspect no ice. I found the issue was the unit was producing, but it could not dispense. Removal of the ice bin revealed the motor was locked and the ice type solenoid was frozen in place. I was able to use light heat and correct both issues. Further inspection revealed the unit had clearly gone through an evaporator freeze up and had recovered nicely. There was slight residual clear ice at the lower part of the evap and the unit will clear it on its own. The ice bin had sustained a fracture in the bottom of the bin and will require replacement. All other systems tested as designed and I corrected severe top-out cabinet lean and door opening gaping of the RC. No leaks observed during service. ; ordrng 1 WPW10558424 (Ice bin)"

"Arrived on site to inspect wall oven not heating. Upon further inspection, the customer advised that they went to use the upper oven and heard a pop come from behind the control panel and it wouldnt heat. The lower oven is working fine. I attempted to remove the unit from the cabinets and found the unit shoved into its space and I am unable to remove it. I advised the customer, who was standing by, that they would need to contact their builder and have them make the unit accessible for repairs. I am rescheduling service for 05/05/23 and customer will contact their builder. I will return with all prescreened parts

"Arrived on site to inspect refrigerator noises. Upon further inspection, the customer had the doors open to get the compressor to turn on and I closed them and placed the unit in diagnostics and tested the compressor in test 5. Customer said it only makes the noise when the compressor is on. Once I turned the compressor on, I could hear a faint vibration noise. Once the compressor ramped up in speed, the vibration noise got louder. I pulled the unit out on my floor protector and removed the back cover to inspect the compressor. I moved the compressor, adjusted the system tubing, placed sound pads on the tubing along with zipties and still the noise was there so I removed the pads and I could not tell if it was the compressor in failing stages or something else that is vibrating. I made contact with several other senior techs to discuss the situation and was given several different scenarios, some that I had already tried. I contacted the office (MS) and advised that I was rescheduling to get another senior tech out to inspect. I am ordering more sound pads and mastic, along with CNOTE-GCO and office to reschedule. At the time of departure, I could not hear the noise except when opening the unit doors. No water leaks observed during service.; ordrng 4 4318168 (Mastic)s and 3 W11113654 (Sound pad)s and 1 CNOTE (GCO PLEASE)"

"Arrived on site to test unit for leak. Found leak coming from drip pan being bowed on left side preventing from draining properly when defrosting evap. Office to reschedule, AH only. ; ordrng 1 W11024084 (Heater)"

"Arrived onsite for center burner go out when going from high to simmer. This is a known issue, the center valve needs to be replaced to fix the issue. Ordering the dual valve and no gas leaks detected during service.; ordrng 1 W11246817 (Dual valve)"

"Ive been on site for a range that is not heating. Inspected unit and work area. The customer advised that the boiler element works but at the bake element does not. Ran the unit into diagnostics. Tested the bake element and found no heat coming from the bake element. Remove the back cover and check voltage going to the bake element. Found 247 V going to the bake element check resistance on the element itself, and it was showing between open and .01 indicating a bad heater. Ordering the bake element and rescheduled the customer ; ordrng 1 W11182108 (Bake element)"

"Arrived on site for clean cycle not working. Upon arrival test unit by running clean cycle. Clean icon lights but never starts. Need to replace control. Also noticed a small leak from reservoir pump. Ordering, Harness and reservoir pump. Office to reschedule ; ordrng 1 W11542868 (Reservoir drain pump) and 1 W11542868 (Reservoir pump) and 1 W11034363 (Control) and 1 W11126268 (Harness)"

Arrived on site to install previously ordered parts. Replaced modulContinue having same issue. Found front right burner electrode. Has failed. Ordering electrode harness . Office to reschedule ; ordrng 1 W11379158 (Spark harness with electrodes)

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I was to remove and replace the motor. Before removing the old motor, I tested the new motor and found no change. I re-diagnosed the unit and found the timer not sending voltage. I removed and replaced the timer and retested and it continued to fail. I found the start switch has failed. I am ordering the start switch and scheduled return service for 05/05/23. Maintenance moved the unit to apartment #10105 since its vacant. Cleaned the lint from the unit. No lint observed at the end of service. ; ordrng 1 WPW10446920 (Start switch)"

Arrived onsite for a ride that is not producing ice. Upon inspection I found that the harness at the bottom o& the freezer door was broken in such a way that I could not repair. I am ordering the freezer door and heaving the offer set apart with cx when we hav the door at hand ; ordrng 1 LW11202405 (DOR-FIP)

"Arrived on site for water leaking and icemaker issues. Found water leaking from icemaker housing,ran diagnostics ice box fan not powering on,ran harvest test passed ran fill test passed found icemaker over filling causing some leaks,found ice door gasket folding over on icebox facia attempted to straighten out gasket but issue reoccurring. Removed deli drawer found gap and cabinet seal will need adhesive per tech support. Drain pan bowed causing water to leak into fresh food compartment checked drain hole no obstruction or blockage. Power cycled unit ran fast ice ice box fan powered on but weak air flow. Unit will need a new main control,ice box fan,icemaker,white adhesive and a new drain pan. ; ordrng 1 WP482338 (Adhesive) and 1 W11226501 (Fill tube heater) and 1 W11658802 (Icemaker) and 1 WPW10549589 (Ice door) and 1 W10846539 (Ice box fan) and 1 WPW10675033 (Main control) and 1 2xL (2x L), states that autho needed"

Arrived on site. Checked door seal good advised customer to open freezer door from middle or right side of handle to prevent door gears from getting misaligned. Ran diagnostics for icemaker E5 error code on icemaker failed thermistor ordering a new icemaker. ; ordrng 1 W11658802 (Icemaker)

"Arrived on site to test unit for not completing cycles. Found errors f6e4(float switch open) and f6e1(low/no water). Ran diagnostics and was unable to get voltage to fill valve. After 4 tries was able to get unit full but wash motor now not engaging. Wiggled connection at control and was able to pull proper voltage. Recommend replacing sump assembly, control, fill valve and float switch. Office to reschedule.; ordrng 1 WPW10591570 (Sump assembly) and 1 W11225084 (Control) and 1 WPW10195039 (Overflow switch)"

Arrived on site to test unit for door issues. Found door switch is damaged. Needing door switch to fix issue. ordrng 1 WPW10569603 (Door switch)

"Arrived on site to test unit for gasket not sealing, tested unit found unit has a incorrect gasket, replaced gasket and noticed door has a loud squeak and scrapping noise, customer asked if that could be fixed, attempted to adjust but no improvement, ordering two door hinges that need to be replaced, ordrng 2 WPW10299225 (Hinges)s"

Arrived on site to test unit for right rear burner not igniting correctly. Test unit and found burner cap not sitting correctly creating unit to not work as designed. Secured cap test unit and unit test good. Correct pressure to burner and perfect flame job complete.

Arrived on site to test unit for error codes. No error codes found at this time. Unit working correctly job complete.

Arrived onsite for refrigerator not cooling properly. Upon arrival inspected unit. Found evaporator cover starting to build up frost. Thawed unit. Disassembled and found defrosted heater wire disconnected. Secured connector. Also found defrost sensor OL in diagnostics. Replaced sensor. Reassembled and tested. Defrosted now cycling. Unit is functioning properly. Job complete

Arrived onsite to replace faulty latch. Replaced latch and tested. All diagnostics passed. Customer loaded normal load and unit is functioning properly. Job complete.

"JJW2830IL01 Arrived to inspect display issue. Upon arrival, I found the actual issue was the unit had just been started and the customer heard a loud pop and there was also a flash. The control had then flickered and acted strangely and the customer has not used it since. I found the broil element showing Mohms and then discovered a spot in the right rear of the broiler area, where there was evidence of an element burn through. I retrieved the broiler p/n W10804429 from our warehouse and installed. Through testing, the unit resumed all normal functions and heated and cycled as designed. Operational test good.; used 1 W10804429 (Broiler Element) from stock"

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replace the refrigerator door gasket and tested unit. Unit is working as designed. Call complete.

"Arrived on site for oven not heating correctly. On inspection I turn the upper oven on to 350? the high end temp of the upper oven was 380? and the low end was 331? the average was 349.5. The lower oven only got to 305 for the upper, I calibrated the oven and the upper temperature after recalibrated for the lower oven was 390? and lower was 326?. The unit is operating as designed now."

Arrived onsite for a no heat dryer after the heater was replaced. I tested voltage at the wall and had 229VAC. I disassembled the dryer and check all of the lower unit parts. All thermostats and thermal fuse were closed. The element and outlet thermistor and inlet thermistors were showing correct resistance. I bypassed the door switch and started the dryer finding the element working. I reassembled the dryer and tested it finding it cycling between 124-162 degrees and working as designed. I explained to the customer that I had no idea why it wasnt heating when the previous tech was here. The customer is going to use and monitor its performance and will call back if needed. Call complete.

"WOC54EC0HS04 Arrived to inspect no operation. I found the unit had an apparent software hang and would not react to any touch. Cycling the power corrected the issue and I advised the customer to connect the unit to the internet and app, to ensure the newest software will be installed. I found multiple errors stored, but they were older, from 2022 (images saved.) I assisted and completed the internet and app connection and advised the customer to allow a few days for the software to be updated. The customer will contact us if there are any further issues and the unit will require the main control and console assembly to both be installed simultaneously."

Arrived on site to diagnose washer not filling with water. Customer had a LO FL error present. Found cold valve 1 was barely opening and trickling water. Replaced cold double valve. Tested unit and confirmed proper function. Repair Completed.

"Arrived on site to diagnose dishwasher not dispensing soap. Examined unit and found spring / catch for dispenser door fractured, causing door not to lock. Replaced dispenser and tested. Verified proper function. Repair completed."

"Arrived on site and inspected refrigerator and found evaporator is frosted over, took pictures. Ran test six with bimetal bypassed and heating element is working properly. Spoke with Techline and after reviewing previously replaced parts they recommended using control board w11670354 Instead of previously replaced W11293378. Defrosted freezer as best as possible with steamer, job complete, SR 7735966286"

Arrived on site to replace bake element. Replaced element test unit and unit test good job complete.

Arrived on site to replace convection fans. Replaced all 3 test unit and unit test good job complete.

"Arrived on site for unit pre heats too hot. Upon arrival test unit by preheating oven to 350. Test temperatures using thermocouple. Temp reached 373, then began heat cycles. The average low temperature is 322 and average high temperature is 359, total average cooking temperature is 340 . After several cycles average cooking temperature is 338. which is about 10 degrees to cool. Calibrated unit by 10 degrees. Unit is no operating within specs. Job complete"

"Arrived on site. Found gears to slide misaligned,reinstalled gears tested door and drawer operation unit working as designed"

F0-E5 off balance. Ran automatic test and test passed. Ran manual test and unit spins correctly. After series of questions with tenant. Found unit is being overloaded and not loaded correctly. Unit is operating as designed. No leaks present at this time. Job complete

"Arrived on site to test unit for not functioning properly, tested unit for top spray arm broke off the tube and lower spray arm missing a metal heat shield, replaced tube and upper and lower spray arms and tested unit is now running as designed, no leaks detected job complete"

"Arrived on site to test unit for not cooling properly, customer stated that unit will frost up around evaporator and it stops cooling, and when they defrost it it will run good for 3-4 days, tested unit found heater is good, replaced thermistor and control box, advise customer to monitor and if issues persist to call us back, job complete"

"Arrived on site to replace previously diagnosed ice maker, control, ice box fan and fill tube heater, replaced parts and tested, unit is now running as designed, no leaks detected job complete"

"Arrived on site to replace previously diagnosed leveling feet, replaced and tested, unit is now running as designed, job completed"

"Arrived on site to test unit for F27, tested unit found drain pump filter slightly clogged with dog hair, cleared out filter and ran diagnostics cycle, same issue with extreme amount of suds, advised customer to find a way to ensure that the correct detergent is being used, unit is now running as designed, job complete"

WOC54EC0HS20 Arrived to instal previously diagnosed and ordered parts. I removed and replaced the bulb and fuse and tested. The unit operated as designed.

Arrived on site for dishwasher not turning on. Upon arrival confirmed issue and found ui control corroded. Replaced control and found unit could turn on as designed and run without leaking. Call complete

Arrived on site for washer needing previously diagnosed gearcase and slider. Upon arrival reconfirmed complaint and installed both parts. Reassembled and tested unit. Found no leaks and washer working as designed. Call complete

Arrived on site and replaced previously diagnosed parts. Unit now working as designed. Job complete.

"Arrived on site for dishwasher inspected unit and work area. Customers complaint was unit not responding. Removed door skin and inspected the ui and found corrosion. Replaced the ui and tested, unit is now operating as designed. No leaks where observed during service. Job completed."

Arrived on site for not filling with water. Upon arrival inspected unit. Found supply water is on off position. Turned valve on and test unit by operating a normal cycle. Unit is operating as designed. No leaks present at this time. Job complete

"Arrived on site for freezing in fresh food section. Freezer cooling correctly,found frozen food in fresh food section,checked thermistor reading found a short in thermistor with meter replaced defective thermistor"

Arrived on site for refrigerator door opening two wide. Upon arrival inspected unit. Found that door hinge needed adjustment to not make contact with the pantry. Notified customer that there are three settings for the adjustment. Customer decided that the center adjustment was ideal. Adjusted both refrigerator and freezer door to center adjustment. Unit is functioning properly. Job complete.

"Arrived onsite for ice machine not powering on. Upon arrival inspected unit. Found standing water in cabinet. As I pulled unit the out, the pump activated and drained water out. Power was then restored to unit. Found faulty drain pump. Replaced pump. Tested unit and unit is functioning properly. No leaks present at this time. Job complete"

Arrived on site for dryer needing previously diagnosed ui and ACU. Upon arriving I reconfirmed issue and installed ui and ACU. Reassembled and tested unit. Found dryer working as designed. Call complete

"Arrived onsite for ice machine not functioning properly after repair. Upon arrival inspected unit. Found newly installed pump failed, pump defective . Replaced pump and tested. Unit is now functioning properly. No leaks present at this time. Job complete"

Arrived on site for washer not staying balanced during spin. Upon arrival confirmed complaint and found front left dampening rod stuck and not adjusting at all. Replaced all 4 dampener rods and retested unit. Found no leaks and washer working as designed. Call complete

"Arrived on site for a defective icemaker,replaced defective icemaker power cycled unit ran diagnostics icemaker passed harvest ran fill test passed. Per manager no charge due to ongoing visits."

"Arrived on site and inspected refrigerator and found at this time temperature is good. Customer experienced temperature display rising to the high teens but dropped back to zero. Discussed all possibilities including catching it during a defrost Of why temperature reading may show raised on user interface. Removed evaporator cover and confirmed frost pattern is good, took one picture. No further repair is required at this time, job complete"

"Arrived on site for fridge still not making ice . Ran harvest , unit harvested but valve didnt activate. Getting correct voltage to valve . Talked to SW . Replaced valve . Re ran IM . Unit harvested and filled . No water leaks detected at this time. Part 124.68. Collected 134.97 AUTHO W99FTF. Job complete"

"Arrived on site for a dishwasher that wont turn on. Inspected unit and work area. The customer advised that most of the buttons do not work on the user interface, and that there are lights on the top. Did confirm the customers complaint and found one button working but all others would not accept any selections. Replaced the user interface and test of the unit. The unit began to work and operate as designed. Call complete."

Arrived on site for an ice machine that is making an abnormal noises during operation. Inspected unit and work area. The customer advised the noise can be so loud that she can hear it in her bedroom. Found the unit making ice and running. Found minor abnormal sounds coming from the recirculation pump. Could not find any abnormal sounds coming from anything else. Replace the recirculation pump and tested the unit. The unit begin to work and operate as designed. Call complete.

"Add on site for a refrigerator that is tripping the breaker intermittently. Inspected unit and work area. The customer advised that the unit will tripped the breaker intermittently yen can go between three days and two weeks between tripping the breaker. I use the wattage meter to check amperage at the wall and ran the unit through diagnostics. When the compressor kicked on, found the unit, pulling a maximum of 8 A upon initial start and dropping down to 1.2 A as the compressor, condenser fan, and evaporator fan ran. Ran unit through a manual defrost and found the unit only pulling 2 A and dropping back down to 1.46 A while in defrost. Check the evaporator for loose connections and found all connections properly installed. I called Whirlpool Techline and spoke to Chris SR# 7736275441. He had me run through a couple checks. He had me check the breaker box to see what kind of breaker the unit was on. Found the unit was on a GFCI/AFI breaker. He advised that due to the intermittent issue, the only potential possibility would be with the GFCI outlet and breaker. He advised that the customer needed to be put on a dedicated circuit for a regular standard breaker with no GFCI or AFI. It has to have the customer try it on one of those outlets and to call back if any other issues persisted, but advised that if that worked, the customer would need to update their breaker to a standard breaker. Call complete."

"Arrived on site for a refrigerator that has a broken piece that was sent to the customer. The customer advised that whirlpool sent them the wrong part, and that the part that was sent did not come from any part of her machine. Did confirm the customers complaint and inspected the unit and work area. Customer showed me that the front pantry cover assembly have been broken on the left-hand side and thats something had dropped. Checked with claims and was advised that the issue was cosmetic and would not be able to be covered under her manufacturer warranty. Did advise the customer of the issue and advised that she can contact whirlpool customer service for further assistance. Call complete."

Arrived on site for broken cooktop grate . Found right hand side grate broken . Replaced grates with kit . No other issues fou;d . No gas leaks detected at this time. Job complete

"Arrived on site for a washing machine that is leaking. Inspected unit and work area. The customer advised that they ran a load after replacing the washers on the rubber hoses and the unit began to leak water all over the floor. They cleaned up the water and checked the connections and attempted to run another cycle. They found water flowing out of the washer when the unit began to fill. Check the valve for any signs of cracks or leaks. Could not find any. Filled the washer up with water all the way to the rim and could not get the Unit to leak water. Drain the unit and still found no leaks. Ran the unit through an auto test and the unit ran as designed. The customer ran a load of towels on bulky and sheets. The unit filled up with water and agitated for five minutes before I canceled the cycle. The unit drained out and, we ran the unit through a drain and spin. Was unable to detect any water leaks at that point either. Did advise the customer that the issue may be with their drain pipe at the wall and to call back if any other issues persist. Call complete."