"Arrived on site for dishwasher showing f9e1. Upon arrival confirmed issue, found main wash motor was causing repeat issue.found motorsent for repairs not accurate and rescheduled customer for 06/07/24.ordering W11416362 motor; ordrng 1 W11416362 (Motor)"

"Arrived on site for dishwash needing pump, sump, gasket, and stopper. Upon arrival installed parts tested unit and found no leaks. Unit works as designed. Call complete"

Arrived on site to test unit for smells and gunk buildup. Found no stored error codes. All components engaged in diagnostics. High drain loop is installed. Found organic pods being used. Advised to use cleaning vinegar to help remove smells and build up. No leaks detected. No parts replaced at this time. Job complete.

Arrived on site to test unit for oven temps being too hot. Heated at 350 and found temps to be within range. Advised customer to download app and connect unit to WiFi to ensure latest software is updated. Unit is currently working as designed. Job complete.

Arrived on site for a microwave. That is not heating. Inspected unit and work area. The customer advised that the unit wasnt working and then it started working again. He said that the unit has been working for the past three days and that he doesnt believe any further services need it. Call complete.

"Arrived on site to install previously ordered parts. Installed condenser motor W11578915, evaporator motor WP2315549, and all 3 leds modules W11602886. Test unit and all components are now operating. Observed entire evaporator beginning to frost. Job complete"

Arrived on site for range breaker tripping. Customer said it tripped once during the night. Another time it happening when they were resting after cooking. Everything working at this time. Removed back cover and found evidence of something dripping from microwave. Called Techline. Asked is it a GFCI breaker- yes. breaker shares the microwave?-yesSr#7739205127. Unit needs to have a dedicated breaker. No parts.

"Arrived on site. Found a defective freezer led module,per service pointer removed all led modules installed updated led modules all leds working as designed. Autho S191AQ"

Arrived onsite for a refrigerator to replace previous diagnosed parts. I found the evaporator completely frosted over. I defrosted the evaporator and shimmed the pan. I replaced the evaporator motor and the UI. When removing the top filter cover the wires came out of the triple LED molex connector and could not get them to snap in properly. The triple LED will need to be replaced. I found the freezer door gasket torn in spots across the top of it and rust spots all over the front of the door. The door will need to be replaced. Ordering W10815701 door SS & W11484839 module. Office to RS.; ordrng 1 W10815701 (Door SS) and 1 W11484839 (Module)

Arrived on site to test unit for door falling. Test unit and found broken hinges. Replaced both hinges test unit and unit test good job complete. W11712996. W11712995

Arrived on site to diagnose refrigerator making a constant loud noise. Customer says when the compressor is on the unit vibrates loudly. I confirmed that there was a lot of reverberation through the chassis when the compressor was running. I was able to reduce the noise it was making by moving some of the tubing in the machine compartment and isolated the noise to the condenser tubing coming to compressor. Added a sound pad to that area to further reduce. Unit now working at normal noise levels. Used truck stock sound pad. No assigned parts used. Repair completed.

"KRMF706ESS05 Arrived to install part. I found the issue was with the ice maker housing being incorrectly mounted. There was a gap between the back wall and the ice maker housing, allowing air to circulate throughout the system. I corrected the issue and tested the ice bin storage door and found it was not gapped. I adjusted the cabinet and doors. No leaks observed during service."

"Arrived on site for unit making a loud noise during spin. No errors stored. Ran diagnostic and confirmed water fills, agitates, drain, and spins. Noisy during spin, removed cam and found evidence of oil. Replaced gearcase, cam, belt and drum hub. Calibrated and verified operation. Call complete. W11454372, W10721967, W11239857, W10528947"

Arrived onsite for unit making grinding noise. Found actuator not cycling fully causing cam to stick and grind. Used cam w10721967 and Truck stock W11481722 actuator. Replaced parts and tested. Unit is now functioning properly. Job complete

"Arrived on site for a refrigerator. That is not cooling the refrigerator section. Inspected unit and work area. The customer stated that the bottom of the refrigerator was cooling but the top of the refrigerator wasnt. I ran the unit into diagnostics and tested the evaporator fans. I found the refrigerator evaporator fan running, but felt no airflow coming out of the top of the air tower. I started to disassemble the refrigerator and found a defrost issue in the refrigerator section. See photos. I spoke to SW and she advised to order the refrigerator, evaporator fan assembly, drip pan, deli harness, and controls. Ordering parts in the office will need to contact the customer about a return date due to limited parts availability and need for a three hour service.; ordrng 1 W11457241 (Drip pan) and 1 W11087438 (RC evaporator fan) and 1 W11170612 (Deli harness) and 1 WPW10624574 (Power supply board)"

"Arrived on site for not washing. Upon arrival,ran diagnostics and get error code F7-E1 wash motor failure. Test unit and confirmed motor energizes just does not operate. Need to replace sump and motor. Replaced sump and motor W11416363. Test unit and is operating as designed. No leaks present at this time. Job complete"

Arrived on site to test unit for unit not washing. Test unit and found and sump and motor assembly. Replaced sump and motor test unit and unit test good. No leaks present at this time. W11613479

Arrived on site to replace basket diagnosed on previous trip. New basket came in with same issue. Ordering another basket. Office to reschedule. NO PARTS USED; ordrng 1 W11513243 (Basket)

Arrived on site for venthood making a scratching sound when outside wind would blow into vent of home and down into bent hood. Upon arrival found external dampener warped and rubbing against support when wind blew. Was able to replicate sound with my finger and it matched sound customer provided through video. Removed warped external dampener flap. Call complete

"Arrived on site for a washing machine that is leaking heavily during operation. Inspected unit and work area. The customer advised that the washing machine on her first load after the tub and tub ring replacement leaked so bad that it ran into two other rooms. She advised that the water stretched for about 12 to 14 feet in diameter and was completely covered all in the laundry room. She stated that when she found the unit leaking, the unit was continuing to fill with water, and water was leaking out the bottom. She advised that she was unable to turn off the washer, and instead had to unplug it. I plugged the unit back in and canceled out the cycle. I was able to get the water to drain out without leaking. I checked underneath the washer and found evidence of water leakage on the back panel and left-hand side of the washer. I checked all components underneath and did not find any of them to be the cause of the leak. I found all connections were good. I checked the tub for any signs of cracking or leaking and could not find any leaks coming from the tub itself. I found that at the top, the top of the basket and top ring had water all over it and appeared to be leaking down the sides of the tub. I took photos of all water residue, cleaned up the remaining water on the floor using a shop vac, and called whirlpool techline. I spoke to Chris SR# 7738946778. He had me send him several photos of the water residue around the basket and tub. With the information provided, he advised that he would send this unit to review, and that the customer or myself would be contacted, depending on the next steps. Call complete. No parts were installed."

"Arrived on site to diagnose refrigerator not cooling in RC. Customer advised it was actually both compartments not cooling. I examined the unit and found the RC at 50, FC at almost 35. Compressor sounded shrill, and there was no visible frost pattern. Unit is brand new and likely undercharged or has a leak. Ordering sealed system repair parts. Office to schedule R600. ; ordrng 1 W11566897 (Evaporator) and 1 R600 (R600 Kit) and 1 W11673437 (Condenser) and 1 W11566984 (Compressor) and 1 W11506635 (Access valve) and 1 Wpw10143759 (Dryer) and 1 nitrogen (Nitrogen - must have)"

"Arrived on site to replace previously diagnosed parts. Replaced L slider (WPW10397636) and R slider (WPW10397635). Tested unit, unit is now functioning as designed. Advised customer to place bottle of water in the freezer to gauge when unit will be ready for use. Ran diagnostic on IM, IM harvested and filled properly. Unit is running as designed. Fee has been collected in full by the office. No leaks detected, job complete."

Arrived on site for washer not completing cycles. Upon arrival confirmed issue and found f8e1 in diagnostics. Ran diagnostics cycles and found cold side inlet valve failing to open up. Ordering W11165546 valve. Rescheduled customer for 06/07/24 to complete repairs. ; ordrng 1 W11165546 (Valve)

"Arrived on site to replace previously diagnosed part. Parts required did not get transferred. Spoke to customer, customer approved reschedule date of 06/06.; schdld next appmnt for 6/6 THU !"

"Arrived on site to test unit for no operation. Upon arrival console is not powering on and cannot enter diagnostics. Tested voltage, 120V going to the control but no power is being distributed to other components. Replace control (W11550649) and tested unit, unit is now powering on. Activated diagnostics, all components properly engaging and unit is running as designed. No leaks detected, job complete."

"Arrived on site to test unit for randomly not starting. Found harness seemed to be pulled beyond given tolerances. Was unable to physically find any issues with breaks or torn wiring. Did find excessive play in suspension. Recommending suspension, lower harness, control, run cap and actuator replacement. Need to replace suspension before replacing other recommended parts to prevent damage to new replacements. No parts replaced at this time. Scheduled for 06/07. ; ordrng 1 W11396716 (Suspension) and 1 W11395618 (Cap)"

Arrived on site to test unit for lights not working. Recommend replacing both deli lights and RC upper light. Office to reschedule. ; ordrng 2 W11683243 (Light module)s and 1 W11527432 (Light kit)

On arrival verified complaint of not cooling. Customer states recently the temp was adjusted to recommended as it was found to be set to warm. Ran temp check on product and found FC is 0 and RC was 36. Unit has no excess frost or condensation. Unit is currently working as designed. Job complete no leaks detected during service. No parts installed

Arrived on site for unit not draining. Upon arrival inspected unit and found failed drain pump. Replaced pump and tested. Unit is now functioning properly. No leaks present at this time. Job complete . Used w11462456

On arrival verified complaint of intermittent continuous sparking on front left and center burners. Center burner front is currently only burner doing it. Installed harness W11320016 and module w11319687 as it was not seeing ignition at igniter. As this fixed the issue ordering two more of each for the other two sets of burners. Reschedule for 6/7; ordrng 2 W11320016 (Harness)s and 2 w11319687 (Module)s

"Arrived on site to test unit for not heating properly, tested unit could not find why it is short cycling , replaced cycling thermostat, flame sensor and timer as precautionary but no improvement called tech line, after further diagnosis was recommended to replace coil valve but that did not fix the short cycle, with tech line help determined that faulty switch in motor no closing all the way causing incorrect voltage to coil valve, SR#7739205440, blower wheel was stuck had to break it out, replaced motor and wheel from job 415143, advised customer to monitor, if issue persists then call us back, at this time job complete installed parts WPW10328463, WP338906, WPW10436302, WP3387134, WP694089, 279827"

"Wtw4855hw3 Arrived on site for unit not working. Upon arrival, tenant mentioned only hot water enters the tub, does not spin at times and lid lock will engage and disengage at random times. Upon diagnostics, found F8E1 code. Cleared code. Ran overall diagnostic and found cold water not entering into tub. All other functions work. Proceeded to disconnect cold water hose from the unit and found no water coming out. Advised customer that I will reach out to superintendent and let him aware of the situation. Unit is functioning as designed. No water leaks present at this time. No parts replaced"

"Arrived on site to inspect unit for not spinning. Upon closer inspection found door switch broken, replaced door switch, tested unit, unit is running as intended. Job complete. USED WPW10237959"

KDFE104KPS0 Arrived on site to replaced ordered part. Replaced door gasket. Tested unit and now unit is functioning as designed. No water leaks detected at this time. W11483553 door gasket ; O-emld tckt

"KMHC319LSS00 Arrived on site for unit making noise. Upon arrival, tested unit and heard a metal rubbing noise. Uninstalled unit and found the heat shield making noise. Once capacitor is energized, it triggers the noise. Called techline and spoke with Rob SR# 7739201575 and advised to bend it correctly to stop noise. Adjustment made. Reinstalled unit and now unit is functioning as designed . No parts replaced ."

"Arrived on site for middle divider extremely hot. Freezer is freezing,unit is cooling found middle divider extremely hot,removed compressor cover found power to condenser fan however fan not running,replaced defective condenser fan motor,powered unit on unit entered defrost cycle,let defrost cycle complete compressor and fan powered on."

Arrived on site to test unit for not heating. Replaced open cutoff(279816). Unit no working as designed. Advised customer to have clogged ventilation cleared prior to using unit to prevent further damage. Job complete.

"Arrived on site to install new cooktop and 4 knobs to resolve melted knobs and rusted cooktop. Replaced cooktop and all knobs. Verified proper operation. Parts used - 1x 11204008, 4X W11366438."

"Arrived on site to test unit for not advancing properly, tested unit found broken harness and failed cam, replaced and tested unit is now running as designed, no leaks detected job complete installed parts W11643701, W10721967"

Arrived on site with new door. Removed and replaced door. Verified operation. Call complete. W11644055

WOC54EC0HS20 Arrived to install previously diagnosed and ordered part. I removed and replaced the blower and tested. Operational test good.

"Arrived on site to follow up on washer that was now not starting cycles. Examined unit and found water in the basket. Checked under unit and found drain pump wire broken at the drain pump clip. Removed damaged section and replaced with thicket wiring and tested. Verified unit working as designed and draining properly. Repair completed, no parts needed."

Arrived onsite for a cooktop for a glass thats separating from the frame. I found the cooktop glass separating from the frame because the foam insulation that is installed at the factory around the top of the control panel was attached on its narrow edge making it too tall and causing pressure on the glass and eventual separation from the frame. I removed the foam and laid it down on the wide side and installed the glass. Now the foam seals correctly and doesnt put the pressure on the glass top. I tested all functions of the cooktop and all is working as designed. Call complete.

Arrived on site for drawer. Flange failure. Replaced flange and tested. Unit is now functioning properly. Job complete. Used w11678576

Arrived on site for sparking under glass on cooktop. Found hot surface indicator light has shorted on and burned up wire harness. Recommend replacing wire harness and possibly switches . Elements are in good shape .Called safety ( same reference number )ref# 7739066365. Documented with safety . Advised no repairs are to be made . Customer will have to call customer care . Job complete

"Arrived on site for washer not starting . Ran diagnostics got errors 0-4,3-2,5-1,2-1,5-1,0-4 . Found oil leaking on cabinet . Ordering housing ,latch,gearcase ,clutch slider . Set return 6/5 . No parts installed . Set return 6/5. No water leaks detected at time of service ; ordrng 1 W11393685 (Gearcase) and 1 W10734521 (Slider) and 1 W10754448 (Clutch) and 1 W10902814 (Wash plate) and 1 W11172234 (Housing w/valve)"

"Arrived on site for no ice. Ran diagnostic bf error code with bin removed diagnosed new icemaker has failed and is defective,ran fill failed due to frozen line,replaced fill tube and installed another icemaker. Ran harvest test passed ran fill test passed. Used w11646196,w11515313"

"Arrived on site to diagnose dryer that was not powering on. Found drum light was on and unit had power. Found console failed and will not power on. Swapped to new console and tested. Verified proper operation, all working as designed. Parts used - W11419058."

"Arrived on site behind previous tech. Unit is completely defrosted. Was unplugged. Removed evaporator cover. Heater is good at 37 ohms. Replaced fan motor. Previous notes say coil was iced over, defrost thermostat and sensor part of motor. Call complete. W11578030"

"On arrival verified complaint of unit not staying balanced. Replaced gearcase, hub, actuator, cam, belt, Washplate. Ran diag test and unit now spins correctly. Ran calibration. Unit is now working correctly. No leaks detected during service. Job complete. Installed w10913953, w10721967, w11239857, w11454734, w10528947, w10752283"

"Arrived on site to inspect unit for lid not latching. Upon closer inspection found latch corrupted. Replaced latch, tested unit, unit is running as intended. No leaks present at this time. Job complete. USED W11700916"

"NTW4516FW3 Arrived on site to replace ordered parts. Replaced splutch assy W10721967, actuator W11481722, Belt W11239857 and tub ring WPW10531289. Re tested and during agitation, started making a chattering noise. Re inspected bottom mechanical parts and found no issues. Proceeded to remove agitator and found no issues. Upon reinstalling agitator and accidentally broke top agitator. Ordering W10721967 splutch assy, WP3355758 agitator cap, WPW10074580 cap barrier, W10772621 screw&washer and 285565 agitator. No leaks detected at this time. Office to reschedule. ; ordrng 1 W10721967 (Splutch assy) and 1 WP3355758 (Agitator cap) and 1 WPW10074580 (Cap barrier) and 1 W10772621 (Screw&washer) and 1 285565 (Agitator)"

"GTW460ASJ7WW Arrived to inspect intermittent beeping. I was able to verify the issue and found the Soak indicator would match the rapid and irregular beeping. Sid assembly of the soak knob/rotary encoder revealed deposits that were likely creating phantom electrical conductivity within the switch. I cleaned the contacts and skate ring and tested. I could not recreate the issue. I advised the customer to contact us if the issue persists and that the unit will require the Auto Soak switch assembly at that time, but the likelihood of failure is very low. No leaks observed during service. Warranty applied to service."

"Arrived on site to inspect unit for not operating at all. Upon closer inspection found pump not engaging. Replaced pump assembly, tested unit, unit is running as intended. No leaks present at this time. Job complete. USED W11025157"

"WRX735SDHZ07 Arrived to inspect noise and water issue. I found the noise issue and was able to correct by placing sound isolation pads. The water issue was due to a plugged filter, as testing with the bypass device showed water flow. No leaks observed during service."

Arrived on site to replace switch harness. Replaced harness test unit and unit test good job complete. W11555169

"Arrived on site to test unit for not cooling, tested unit found unit is cooling, customer stated that the ice maker stop working and then starts back up a week later, tested unit found the ice bin full, stated to customer that since unit is working properly, advised to monitor and if ice maker stops again call us back so we can return with proper parts, at this time job complete no parts installed"

Arrived on site for sparking under glass on cooktop. Found hot surface indicator light has shorted on and burned up wire harness. Recommend replacing wire harness and possibly switches . Elements are in good shape .Called safety ( same reference number )ref# 7739066365. Documented with safety . Advised no repairs are to be made . Customer will have to call customer care . Job complete

"Arrived on site to test unit for no power, tested unit found shorted fuse and cutoffs, replaced and tested, unit is now running as designed, job complete installed WP3392519, 279816"

"Arrived on site to install unit for flashing lights. Upon closer inspection found water in basket and drain making odd noise. Attempted to empty unit to give drain better chance. Drain still wouldnt respond properly, and would make noise as soon as plugged in. ordering drain, harness and main control. Rescheduled for 6/5 NO PARTS USED; ordrng 1 W11643701 (Harness) and 1 W11627413 (Control) and 1 W11399437 (Pump)"

Arrived onsite for a range thats tripping the breaker. I verified the complaint. I disconnected the ground per the service pointer and ran a bake cycle at 500 degrees. When the unit reached 500 degrees I reconnected the ground and restarted the cycle. I left the oven on for over two hours and the breaker never tripped. All is working as designed. Call complete.

Arrived on site for a dryer that has a broken handle. Inspected unit and work area. I did confirm the customers complaint but did not have the handle on hand. Ordering the handle and rescheduled the customer to 6/6. No parts were installed.; ordrng 1 W11633280 (Handle)

"Arrived on site for a dryer that is not eating. Inspected unit and work area. The customer stated that they tested the dryer at the store and there was no heat being produced from the dryer. I plug the unit in and tested the unit. I checked voltage to the unit and found 112 V from line one to neutral, 112 V from line 2 to neutral, and 210 V from line 1 to line 2. I tested the dryer and found the dryer, tumbling and heating as designed. I did advise the customer that the unit is working as designed. Call complete. No parts were installed."

Arrived on site for a dryer. That is not heating. Inspected unit and work area. The customer advised that the unit would not heat. I tested the unit and confirmed the customers complaint. Checked all hidden components and found the thermal cut off open. I replaced the thermal cut off and tested the unit. The unit began to work and operate as designed. Call complete. 279973

"Arrived on site for moisture building worse and not not secured. Found door not properly secured which cause the moisture, not seeing moisture build up on the center mullion bad between drawers like last time. Secured door and replaced freezer gasket. Used heat gun to form to place. Verified operation. Call complete. WPW10714545"

Arrived onsite for a range thats tripping the breaker. I verified the complaint. I disconnected the ground per the service pointer and ran a bake cycle at 500 degrees. When the unit reached 500 degrees I reconnected the ground and restarted the cycle. I left the oven on for over two hours and the breaker never tripped. All is working as designed. Call complete.

"NED4655EW1 Arrived on site for burnt cord. Upon arrival, found terminal block burnt. Replaced terminal block and re tested. Now unit is functioning as designed. 279320 block"

Arrived onsite for a refrigerator with the dispenser leaking. I found the water dispenser good. I found where someone unplugged the refrigerator after the ice bucket had ice in it and the water was filling up the ice chute with enough weight to cause water to drip past the separator ice door. I found the water supply was turned on. I left the unit powered on and turned the icemaker off so this wont happen again. At this time everything is working as designed. Call complete.

Arrived onsite for a range thats tripping the breaker. I verified the complaint. I disconnected the ground per the service pointer and ran a bake cycle at 500 degrees. When the unit reached 500 degrees I reconnected the ground and restarted the cycle. I left the oven on for over two hours and the breaker never tripped. All is working as designed. Call complete.

Arrived on site to test unit for no power. Test unit by shaking the power cord and unit came back on. Customer said that the installation people were going to go by and check the connections at the junctions. Job complete no parts used.

"Arrived on site to test unit for noise, found melted and not disengaging properly, inspected basket and found a lot of holes completely calcified causing excessive shaking, will need to replace basket, cam and suspension on return visit, ordering parts, floor is extremely uneven under unit that is contributing to excessive shaking and will need to be leveled before our next visit office to reschedule no parts installed; ordrng 1 W11172199 (Basket)"

Arrived on site to install new support. Replaced supports test unit and unit test good job complete.

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the divider, auger, motor, impeller, and spacer. Her reassembled the unit and tested the unit on both crushed and cubed ice dispensing. I found both crushed and cubed ice coming through the ice dispenser. The unit is not working and operating as design. Call complete."

Arrived onsite for a range thats tripping the breaker. I verified the complaint. I disconnected the ground per the service pointer and ran a bake cycle at 500 degrees. When the unit reached 500 degrees I reconnected the ground and restarted the cycle. I left the oven on for over two hours and the breaker never tripped. All is working as designed. Call complete.

On arrival verified complaint of not spinning. Spun drum by hand and it spins freely. Ordering belt and repair kit. Reschedule for 6/5 no parts installed ; ordrng 1 341241 (Belt)

"Arrived on site to test unit for freezing items in RC. Temperature upon arrival was at 50? and temperature was set at the warmest setting. Activated diagnostics and found all components engaging properly. RC may be getting poor airflow or thermistor may be off temp on the diffuser. Replaced diffuser (W11645127) as precautionary. Advised customer to keep items off of the back wall and away from diffuser opening. Unit is running as designed, no leaks detected, job complete."

Arrived on site to diagnose cooktop with orange flames. Customer pointed out flames were wispy and a bit orange. I replaced the regulator to resolve and gained some improvement. Unit is working as designed with no gas leaks. Repair completed. Parts used - W11087445.

"Arrived on site to diagnose microwave that was resetting at random. Customer said they will run the microwave, and at random (sometimes not for a couple days at a time) the unit will stop, reset and have to start over. Unit loses all settings. Called tech line, SR7739200165. Spoke with Chris who recommended that customer try the microwave on an extension cord to rule out line noise / possible breaker issue. I also went into diagnostics and performed a factory reset of the unit. I advised the customer to try an extension cord, and if all fails we can order a new control per tech line. Call completed, no parts used.; O-emld tckt"

"Arrived on site for mousier build up . Found moisture building up on top of fz door and on bottom of pantry gasket . Fresh food door gasket and mullion free of build up. Ordering pantry gasket and rails ,also fz door rails and white silicone . Set horizonal heater to on . Call to set return . No water water leaks detected at time of service . ; ordrng 1 WPW10443326 (Pantry gasket) and 1 W11093713 (Pantry rails) and 1 Pantry (W11093714) and 2 W11658402 (Fz door slides)s"

Arrived on site to install previously ordered part. Replaced basket W11172199. Calibrated unit. Ran a spin cycle and unit is operating as designed. No leaks present at this time. Job complete

Arrived onsite for broken belt and repaired unit by replacing the belt. All checks good. Unit is now operating as designed. 4392065

"Arrived on site to test unit for constant spin. Incorrect control board was installed on last visit. Replaced with correct control (W11624943) and tested, unit is now running as designed, no leaks detected, job complete."

"On arrival verified complaint of unit not filling up enough. Ran normal cycle on medium water and found it was too low. Replaced main control and ran cycle on medium and max water. Both filled correctly. Job complete no leaks detected during service, installed w11614514"

"Arrived on site ,installed housing with valve and UI console . Ran all valve fill tests . Ran calibration and test wash all checked normal. All parts installed . No water leaks detected at time of service . Job complete"

"Arrived on site for a refrigerator that is not cooling. Inspected unit and work area. The customer advised that initially when he called in, the freezer wasnt working but the refrigerator was still cool. I advise that since then, the refrigerator has also stopped going as well. He did advise that he had another company come out to diagnosed, a compressor failure but that they did not perform that kind of work. I gained access to the compressor area and found the compressor running and hot to touch. I took an amp draw off the compressor and found it pulling .343 A indicating of wheat compressor or a leak. The unit will need a sealed system repair. Ordering all parts in the office will need to contact the customer about a return date due to limited parts availability and need for a three hour service.; ordrng 1 W11580057 (Compressor) and 1 WPW10143759 (Drier) and 1 W11506635 (Access Valve) and 1 W11678305 (Precooler)"

Arrived on site to test unit for unit not washing. Test unit and found and wash motor. Replaced sump and motor test unit and unit test good job Complete. W11460945

On arrival verified complaint of not running. Replaced thermal fuse and lint filter housing as previously diagnosed. Unit is now running and heating correctly. Job complete installed w10909685 and w10906551

Arrived on site to test unit for oven not working. Test unit and found board not responding. Will need to order new control board rescheduled for 6-7. ; ordrng 1 W11620570 (Control board)

Arrived on site to resolve magnetron capacitor and diode. Replaced all 3 parts test unit and unit test good job complete.

"Arrived on site to install previously diagnosed and ordered parts. Due to the magnetron, capacitor and diode failures, I removed and replaced the mentioned parts and tested. Unit is operating as designed. Per previous techs diagnosis, I removed and replaced the rack supports and repaired the burn marks on the back interior walls. Retested the unit and it continues to operate as designed. Job completed. W11256462. W10850446. WPW10693025. 8212473. W10840795. W10840794. W10840759-2x"

Arrived on site for fridge not making ice and stopped cooling . Ran diagnostics got e1 IM a code . All temps are good at time of visit . Ran all diagnostics test . All checked normal. IM is harvesting and filling . Did find coils are covered thick with dog hair also did power reset . Removed and instructed on regular cleaning of coils . No water leaks detected at time of service . No parts installed . Job complete

"WOC54EC0HS20 Arrived Pn site to replace additional part order per techline recommendation. After re testing, error still appeared. Called techline and spoke with Chris, Art and Kirt SR#7739045332. Recommendation was to do a software update. If update not successful, order oven controls and blower assembly again. Customer called Safety Team and advised they will exchange customer unit. Team member Kristina provided SR# 7738966892 For exchange."

Arrived on site for fan and light button not working . Found support for buttons broken on panel . Ordering panel . No parts used . Call to set return ; ordrng 1 W11227003 (Left side panel)

"Arrived on site to test unit for water leak, tested unit could not find any leak, ran unit for 10 minutes bellow is sealing properly, explained to customer that it is possible that the leak happened do to a bad seal around door bottom do to soap residue or some debris, advised customer to monitor and provide a good video of the leak, at this time unit is running as designed, no leaks detected job complete, no parts installed"

Arrived on site to diagnose dishwasher that had a rusted spot. Examined unit and found the rust was on the outer door panel. I replaced the outer door panel to resolve. Unit working as designed. Repair completed. Parts used - W11613483.

Arrived onsite to replace compressor. On arrival found additional issues. Suction line was frozen back towards compressor. Called SW for confirmation and unit ran a restriction . Unit will now need full rebuild. Notified customer that more than the compressor is needed. Customer decided due to additional issues and overall age of the machine it would not be economical to continue. Customer declined moving forward

Arrived onsite and found unit in JVT mode. Whirlpool service pointer advised that JVT mode could be exited with a power cycle. Cycled power and found unit operating perfectly without any faults. Preheated unit. All checks good. Advised customer on repair. Ordering covered cosmetic drawer parts. Office to reschedule returning console parts JIC. No parts used; ordrng 1 W10860958 (Panel) and 1 W11104399 (Handle) and 2 WP8533988 (Screw)s

Arrived on site for refrigerator with crisper drawers not working. Upon arrival confirmed issue. Found drawers had no grease and were rubbing excessively. Added grease and noticed drawers opening much smoother. Documented findings with techline that nothing further can be done sr#7739199421. Call complete

WEG745H0LZ4 Arrived to install previously diagnosed and ordered part. I removed the damaged overlay and installed the replacement. The unit operated as designed and no gas leaks were detected during service.

"Arrived on site to install previously diagnosed part per one stop program. Replaced RC door (LW11258450) and nameplate (W11223753), all gaskets are sealing properly. Unit is now functioning as designed, job complete."