We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Dripping Springs, TX 78620
Brandon
Job Details: 08/11/2021
; ordrng 1 Cnote (Office to reschedule 1st call of the day unit is in the garage)"
We serviced a
WHIRLPOOL DRYER
Model WED6120HC1
Near Round Rock, TX 78665
Cliff
Job Details: 08/11/2021
Arrived on site to diagnose a dryer that is not completely drying clothes. Found no failures to unit at this time and advised customer on ecoboost setting. No further repairs needed and job is complete.
We serviced a
KENMORE REFRIGERATOR
Model 253.2204241
Near Cedar Park, TX 78613
David S
Job Details: 08/11/2021
Arrived on site for freezer not co9ing. I inspected the unit and work area. I gained access to the defrost timer and swapped in new. I found the system not coming on. I installed the original defrost timer and installed a new thermostat. The unit came on and started to cool.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS00
Near Cedar Park, TX 78613
David S
Job Details: 08/11/2021
Arrived on site to install previous diagnosed parts. I gained access to the control and replaced it with new. I gained access to the rc evaporator and replaced it with new. I reassembled the unit and it is now working as designed. Job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS4
Near Austin, TX 78725
Scott
Job Details: 08/11/2021
"Arrived on site for popping noise . Tried to heat up water . Mag making a lot of noise but no popping noise . Water didnt heat . Found mag had failed . Replaced mag , cap, dioed . Re ran heating . Water heated to whirlpool specs . Job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KSSP48QHS00
Near Lago Vista, TX 78645
Lou
Job Details: 08/11/2021
"Arrived on site to install previously diagnosed and ordered parts. Due to the unit not cooling and previous tech finding oil on the evaporator, along with a ball of ice on the cap tube area, I removed and replaced the UV dye drier and installed an access valve on the compressor. I advised the customer that due to the availability of parts, we need to find where exactly the refrigerant leak is located to know what exact parts are needed. I installed 7oz of R134a refrigerant.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Clifton, TX 76634
Jonathan M
Job Details: 08/11/2021
"Arrived on site for a dryer that would not advance in a sensing cycle. Inspected unit and work area. Confirmed the customers complaint and tested the unit. Checked all components and found all checking good. Spoke to PR and was advised that the issue have to be with the timer on this unit. Replaced the timer and tested the unit. In 10 minutes, the unit advanced from the more dry cycle to the normal cycle. Unit is now working as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM01
Near Austin, TX 78705
Luis
Job Details: 08/11/2021
"Arrived on site for door issues. Found glides misaligned,removed glides reassembled freezer compartment realigned guides and tracks checked door seal good."
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW1
Near Austin, TX 78737
Robert
Job Details: 08/11/2021
"Arrived on job to replace previously diagnosed parts. Installed rotor, control, and stator. Tested unit with 6 towels and found light sway, but no movement or walking from is position. No leaks detected at time of service."
We serviced a
MAYTAG WASHER
Model MVWC565FW0
Near Georgetown, TX 78628
Tommy
Job Details: 08/11/2021
"Arrived onsite for washer making louder metal on metal noise. Upon arrival found unit washplate bound onto gear care. And oil on motor in bottom. Unit will need new gear case motor, washplate and hub and cam as washplate will need to be hammered out. Ordering office to reschedule upon arrival of parts.; ordrng 1 W11161960 (Agitator) and 1 W10721967 (Cam) and 1 W11026785 (Motor), states that autho needed"
We serviced a
WHIRLPOOL RANGE
Model KFDC506JSS00
Near Dripping Springs, TX 78620
Brandon
Job Details: 08/11/2021
"Arrived on site for customer complaint of FL burner not lighting properly, found burner head and ignitor needed adjusting due to spark not lighting properly. After adjusting, unit tested good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBW03
Near Austin, TX 78752
David Z
Job Details: 08/11/2021
"Arrived on site to diagnose refrigerator that was not making ice. On arrival found ice bucket empty. Checked water supply and found the water line was kinked and folded in half, and water could not get through. Unlinked hose and taped to back of unit. Retested icemaker and verified it is getting a proper fill. Unit working as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ04
Near Austin, TX 78745
Kevin
Job Details: 08/11/2021
"Arrived on site and inspected refrigerator and found icemaker motor is not moving. Valve will run properly when requested. Icemaker but ice bin is also needed and will need to be ordered. ; ordrng 1 WPW10558423 (Ice bin)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HB
Near New Braunfels, TX 78132
Andrew
Job Details: 08/11/2021
"Arrived on site to replace previous diagnosed mag thermistor. Found mag thermistor was good. Unit running but not heating. Replaced mag, cap and diode. Found top interlock was stripped and just hanging. Replaced interlocks, tested unit, unit heated for a minute then blew power board fuse. Used dummy fuse and unit would instantly trip dummy fuse when started. Found no breaks in harness and all connections are secured. Recommend coming out with high voltage and interlocks again. Office to reschedule.; ordrng 1 W10754299 (Mag) and 1 W10832024 (Thermostat) and 1 W10836753 (Transformer) and 1 W10850446 (Cap) and 1 W11256462 (Diode) and 1 W11252186 (Upper interlock) and 1 W11252187 (Interlock) and 2 W10138793 (Fuse)s"
We serviced a
WHIRLPOOL DRYER
Model WED7300DW0
Near Temple, TX 76502
Tali W
Job Details: 08/11/2021
"Onsite to install previously diagnosed parts. Replaced moisture sensor harness, unit now able to sense moisture in clothes, functioning as designed. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW
Near Marble Falls, TX 78654
Jonathan S
Job Details: 08/11/2021
"Arrived on site for washer not powering on and having error F6-E2. Inspected unit and work area. Performed diagnostics mode and checked fault codes. Found fault code F6-E2 UI can not hear ACU, F6-E3 ACU can not hear UI . Performed test cycle and ran automatic test cycle. Monitored components operating. Tested unit in normal mode and found no response.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near New Braunfels, TX 78130
Andrew
Job Details: 08/11/2021
"Arrived on site to test unit for crackling sound. Found diode was covered in grease causing noise. Diode tested good. Cleaned diode and advised customer on use of unit. Replaced diode, tested unit, unit works good. Job complete."
We serviced a
KITCHENAID COOKTOP
Model KCGS950ESS02
Near Georgetown, TX 78633
Lou
Job Details: 08/11/2021
"Arrived on site to install previously diagnosed and ordered parts. At the request of the customer due to the center and right front orifice holders and burner heads being too dirty to clean, I removed and replaced the center and front orifice holders and burner heads and tested the unit. Unit is operating as designed. No gas leaks detected during service, job completed."
We serviced a
JENN-AIR DISHWASHER
Model JDTSS247HS0
Near Lago Vista, TX 78645
Lou
Job Details: 08/11/2021
"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the dispenser and tested the unit. Unit failed to complete testing due to the WiFi connection. Customer attempted to connect the unit to WiFi and if failed as the previous owner has the unit registered in their name. I advised the customer that they would need to contact Whirlpool and see what can be done. I recommended that the customer schedule services if once they get WiFi connected and the unit continues to not operate properly. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Taylor, TX 76574
Jimmy J.
Job Details: 08/11/2021
Arrived on site for Not Making Ice - Side by Side Refrigerator. Found no water in ice mold. Turned off ice maker then turned back on. Ice maker didnt respond. Motor faulty. Removed ice maker and installed new ice maker. Ice maker changed positions when I turned it on. Placed in diagnostics and performed ice harvest and water fill test. Ice maker working as designed. Explained to customer they will need to dump any ice it produced over night and after that the ice will be safe for drinks. No leaks detected. Job completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM03
Near Kyle, TX 78640
Kevin
Job Details: 08/11/2021
"Arrived on site and inspected Icemaker and found no production, one batch of ice is hung up inside of icemaker, took one picture. Replaced icemaker and it cycled and filled with water immediately. Requested the Customer Monitor ice production again, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near New Braunfels, TX 78130
Jacob
Job Details: 08/11/2021
Arrived onsite to replace gasket. Customer said the unit has been holding temperature. Decided not to go with fix. Let customer know to monitor the unit and if it continues to callback if issue continues. No issues at this time. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Leander, TX 78641
Kayman
Job Details: 08/11/2021
Arrived onsite to install previously diagnosed parts under a manufacturer parts concession.The customer agreed so I replaced the panels and tested the unit. The unit is working as designed at this time.No gas leaks detected during time of service. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 08/11/2021
Arrived on site to install previously diagnosed part. Removed outer glass door and installed new outer glass door. Remounted oven door and had customer come and test the edges that were previously exposed making a sharp edge. The previous glass door was bowed and the stainless fascia was exposed. These areas are now covered and any sharp edges that were exposed before are now covered. Job completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHV00
Near Temple, TX 76504
Tali W
Job Details: 08/11/2021
"Onsite for fridge not sealing properly. Found left door rail bearings worn. Ordering left side FC rail..; ordrng 1 WPW10120018 (FC rail)"
We serviced a
WHIRLPOOL RANGE
Model WEE510S0FS2
Near Austin, TX 78733
Leonardo
Job Details: 08/11/2021
Arrived on site to replace harness. Replaced harness test unit and unit test good job complete.
We serviced a
KITCHENAID ICE MACHINE
Model KUID308ESS2
Near Austin, TX 78731
David Z
Job Details: 08/11/2021
"Arrived on site to follow up on ice machine that was making small ice and had a failed recirc pump. Replaced recirc pump with new and retested. Verified unit pumping as designed, and water level filling appropriately.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Jonestown, TX 78645
Lou
Job Details: 08/11/2021
"Arrived on site to inspect refrigerator ice maker not functioning properly. Upon further inspection, I tested temps in the FC=9 degrees. Inspected the ice maker and found the ice bin full. I found the unit not level. Leveled the unit and found the left FC door will not close properly as it rubs the right RC door near the bottom the door. I found the FC door gasket not formed correctly and bowed out. I attempted to correct the gasket but was unable to. Due to the type of gasket, I will need to order the FC door. Unable to find the parts breakdown through service matters, I am having to order the door through a parts research. I advised the customer of the issue. I am ordering a CNOTE-PARTS RESEARCH-LEFT FC DOOR SS. Made contact with the parts office DW and advised of the order. .; ordrng 1 CNOTE-PARTSRESEARCH (LEFT FC DOOR SS)"
We serviced a
WHIRLPOOL DISHWASHER
Model ADB1400AGS1
Near San Marcos, TX 78666
Jacob
Job Details: 08/11/2021
Arrived onsite for unit leaking water. Was shown a video of the leak and saw that it was leaking from the motor. Replaced the sump and motor. But noticed that it was still leaking. ; ordrng 1 W10888591 (pump and motor)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ5
Near Canyon Lake, TX 78130
Andrew
Job Details: 08/11/2021
"Arrived on site to test unit for damage. Found door has dent on it(took pic). Advised since damage does not affect the function of unit, issue is considered cosmetic.
We serviced a
ROPER WASHER
Model RTW4516FW1
Near Bastrop, TX 78602
Matthew
Job Details: 08/11/2021
Arrived onsite for washer stopping mid cycle. Upon arrival put unit in diagnostics and found error code for long/no fill. Ran test and found valve had failed. Replaced valve and tested. Unit is functioning properly. Did notice the cold side wall spout leaking/dripping. Notified customer and shut off for safety until a plumber can be called to correct. Job complete
We serviced a
WHIRLPOOL DRYER
Model MGDC465HW
Near Del Valle, TX 78617
Scott
Job Details: 08/11/2021
"Arrived on site for dryer stopped working . Unit has been moved to garage . In talking to customer it was taking long drying times to get load dry . Found bulk head , drum bottom up cabniet lint trap tube and lint trap filter Rusting out . Looks due to poor air flow moisture was staying in unit for long times . Unable to test unit itself due to no gas hookups . Dryer is tumbling .
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT108FZDM07
Near Austin, TX 78748
Kevin
Job Details: 08/11/2021
"Arrived on site and inspected refrigerator and found waterline to icemaker is half frozen and spraying. Cleared it and also found bail arm is not attached properly to icemaker. After resetting it is now operating properly, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ08
Near San Marcos, TX 78666
Jacob
Job Details: 08/11/2021
Arrived onsite for unit not dispensing ice. Looked at the ice bin and saw that a wad of ice had frozen in the bin and inside the crusher of the bin. Melted the ice away. Customer said they never use ice. Tested the ice dispenser and ice dispenser is working with no issues both cubes and crushed. No issues at this time. Job complete
We serviced a
WHIRLPOOL WASHER
Model WET4027HW0
Near Cedar Park, TX 78613
Taylor M
Job Details: 08/11/2021
We serviced a
GE RANGE
Model PS960SL4SS
Near Harker Heights, TX 76548
Tyler
Job Details: 08/11/2021
Arrived on site for range needing previously diagnosed ui control. Upon arrival I found after installing part that unit was functioning as designed. Informed customer on some good cleaning recommendations. Tested both ovens and all burners and found no problems. Call complete
We serviced a
GE REFRIGERATOR
Model TFX25JPCGWW
Near Round Rock, TX 78681
Justin
Job Details: 08/11/2021
Arrived on site for a refrigerator that is icing up. Upon arrival the customer stated the unit will get ice build up in the back of the FC roughly every 4-5 months. I checked temps and found the RC at 50?F and the FC at 30?F. I then gained access to the evaporator and found significant ice/frost build up on the evap. I used my steamer to gain access to the heater and the bi metal. I found the heater completely burned out. I jumped the timer to force a defrost cycle and found only 60VAC going to the heater at the heater. I then gained access to the timer and found the correct 120VAC coming from the timer to the heater. This indicates a faulty bi metal and heater which is allowing the unit to freeze up. I installed both parts and the unit is now working as designed. I advised the customer to leave the unit off for at least 48 hours to finish thawing the unit. Call complete.
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW2
Near Georgetown, TX 78633
Tommy
Job Details: 08/11/2021
"Arrived onsite for previously diagnosed parts. Upon arrival replaced strike and ran unit through automatic test, found unit now operating as designed. Job Completed."
We serviced a
WHIRLPOOL OVEN
Model WFG525S0JS1
Near Austin, TX 78735
Leonardo
Job Details: 08/11/2021
Arrived on site to test unit for unit giving F1E0 erro shorted board. Replaced board test unit and unit test good job complete.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Bastrop, TX 78602
Matthew
Job Details: 08/11/2021
Arrived onsite to replace previously diagnosed parts. Replaced actuator and latch. Tested unit and unit is functioning properly. Job complete
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Bastrop, TX 78602
Matthew
Job Details: 08/11/2021
Arrived onsite to replace previously diagnosed parts. Replaced failed actuator. Tested unit and unit is functioning properly. Job complete
We serviced a
MAYTAG REFRIGERATOR
Model M1TXEMMWB00
Near Blanco, TX 78606
Brandon
Job Details: 08/11/2021
"Arrived on site for customer complaint of unit not cooling properly, found failed evaporator fan motor, I replaced fan motor, unit tested good.
We serviced a
AMANA WASHER
Model NFW7300WW00
Near Canyon Lake, TX 78133
Jacob
Job Details: 08/11/2021
"Arrived onsite to replace control. Replaced control. AHS to research control issue. No other issues at this time. Job complete"
We serviced a
JENN-AIR ICE MACHINE
Model JIM159XYRS0
Near Horseshoe Bay, TX 78657
Jonathan S
Job Details: 08/11/2021
"Arrived on site to install previous diagnosed part. Removed failed pump and installed new. Performed diagnostics mode and tested components operation. All tested good, no water leaks detected."
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near New Braunfels, TX 78130
Andrew
Job Details: 08/11/2021
"Arrived on site to test unit for not agitating and wet clothes at end of cycle. Found shift actuator not connected. Replaced actuator, tested unit, unit works good. No leaks detected. Job complete."
We serviced a
UNKNOWN VENTHOOD
Model WVU37UC6FS1
Near Canyon Lake, TX 78132
Andrew
Job Details: 08/11/2021
"Arrived on site to test vent hood fo noise while blower is on. Found blower wheel needed adjusted. Adjusted wheel, tested unit, unit works good. Job complete."
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Georgetown, TX 78626
Cliff
Job Details: 08/11/2021
Arrived on site to replace previously ordered parts for washer. Replaced shifter and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
We serviced a
KITCHENAID ICE MACHINE
Model KUID308ESS1
Near Kingsland, TX 78639
Jonathan S
Job Details: 08/11/2021
Arrived on site to install previous diagnosed. Inspected unit and work area. Found unit going through filtration system with reverse osmosis connected (see SD-QUICKPIC). Removed water filter from unit. Performed diagnostics mode and found good water flow to reservoir. Found control read correct water level (filled with 1 minute and light was soiled when reservoir was full. Continued with test mode. Found when running compressor and condenser fan after 14 minutes no frost pattern was developing. Found compressor and condenser fan was running. Called Whirlpool tech support and spoke with Joel. Went over prior diagnostics and he stated that unit has a sealed system failure and will need to tap system to find if failed compressor or leak in evaporator. Tested inlet valve with water filter in place and found water pressure good and inlet valve test past. Will return with compressor and and evaporator tray. Office to schedule return when ETA is available. Please allow 3 hours for repair. Sr# 7731473180.; ordrng 1 ACCESSVALVE (ACCESS VALVE ) and 1 W10200037 (drier-tube) and 1 W10218037 (evaporator) and 1 W10536005 (compressor)
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW06
Near Austin, TX 78759
David Z
Job Details: 08/11/2021
Arrived on site to install previously diagnosed parts to resolve compressor making screaming noise. Found high side pressure at 145 on piercing the dryer. Evacuated system and replaced compressor and dryer. Vacuumed and verified vacuum holding. Charged to 3.5oz per serial tag. Retested and verified pressures good. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS04
Near Austin, TX 78737
Robert
Job Details: 08/11/2021
"Arrived on job for complaints of little to no ice. Found that icemaker tray was full, not harvesting normally. Changed out icemaker and ran diagnostics test 120 and 97, passed tests. Called tech line 7731473835"
We serviced a
GE REFRIGERATOR
Model PFE29PSDCSS
Near Killeen, TX 76542
Tyler
Job Details: 08/11/2021
Arrived on site for refrigerator freezing items in crisper drawers. Uponarrival confirmed complaint and found temps in rc varied from 37 near the top to 29 closest to the bottom of compartmen. Also found during diagnostics that the dampener motor and fan assembly were making a loud noise and not working in conjunction with one another. After getting autho I replaced dampener assembly and informed customer to give unit 24hrs to stabilize. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Salado, TX 76571
Tyler
Job Details: 08/11/2021
arrived on site to service refrigerator for humming noise.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5FHGXKQ00
Near Killeen, TX 76542
Al
Job Details: 08/11/2021
"Arrived on site and inspected side by side refrigerator with intermittent cooling issues. Called SW and was advised to order the thermostat for return visit. Checked freezer temperature was -2 and ff compartment was 33 degrees. The compressor was running also condenser fan and evaporator motor were working. Ordering the thermostat and will return with previously ordered parts. Office to schedule return services.; ordrng 1 WP2198202 (THERMOSTAT)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Belton, TX 76513
Tyler
Job Details: 08/11/2021
Arrived on site for refrigerator not cooling or dispensing water. Upon arrival found stable 120 connection to unit. Found only compartment lights as well as ui lights working but nothing else was running. After further inspection I narrowed down the issue to a short in the hv control not allowing it to distribute power evenly to rest of unit. I installed new board and found unit had restore full functionality. Water dispenser is working and rest of unit will need at least 24 hrs to cool. Call complete
We serviced a
AMANA DRYER
Model NGD4655EW2
Near Waco, TX 76705
Jonathan M
Job Details: 08/11/2021
"Arrived on site for a dryer that?s taking 2 to 3 loads to dry clothes. Inspected unit and work area. The customer advised that the unit does he but their clothes aren?t dry after one cycle for the most part. I ran the unit on a time dry high heat cycle and found the unit turning in heating properly. I could hear the gas valve actuator in the gas at night. Checked behind the unit and found the vent hose completely kinked and crashed. The customer stated that he did get fuel airflow out of the back. I advise the customer that due to the unit heating and tumbling, the issue would have to be with an air flow restriction. I advised the customer to replace his vent hose due to the damage sustained. I also advised the customer to run a load without the vent hose on on an hour time dry cycle to ensure the unit is drying clothes and that that would verify my ventilation issue on the unit. Unit is working as designed. Call complete."
We serviced a
WHIRLPOOL WASHER
Model MVW7230HW0
Near Killeen, TX 76541
Al
Job Details: 08/11/2021
Arrived on site to install previously ordered parts. R&R both and unit tested as designed. Job completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF993FIFM00
Near Clifton, TX 76634
Jonathan M
Job Details: 08/11/2021
"Arrived on site for a refrigerator that?s not cooling in the refrigerator section. Inspected unit and work area. The customer stated they had probably had a defrost issue in the refrigerator several years ago where it kind of did the same thing. Check the evaporator for the defrost issue and found no frost buildup on the evaporator and the evaporator fan running properly. Place the unit and service diagnostics and found the average temperature of the freezer in the last 6 hours at 14?F. Found the refrigerator section sitting at 46?F. Advise the customer that the issue appeared to have been a sealed system issue.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Waco, TX 76706
Jonathan M
Job Details: 08/11/2021
Arrived on site for a wash machine that?s not agitating. Inspected unit and work area. Confirmed customers complaint and found the unit clicking as it was trying to agitate and spinning the basket. Checked underneath the unit and found the shifter not engaged with the spam. Replaced shifter was updated shifter and tested the unit. The unit is working as designed. Call complete.
We serviced a
MAYTAG WASHER
Model MVWB835DW3
Near Hewitt, TX 76643
Jonathan M
Job Details: 08/11/2021
"Arrived on site for a washing machine that pausing in the middle of a cycle. Inspected unit and work area. Placed in an in service diagnostics and found an F5 E1 (lid switch fault - lid is up), F0 E4 (spin limited by water temperature), F0 E3 (overload), F3 E2 (inlet water temperature fault), and F2 E1 (UI stuck key) error codes. Ran the unit through an auto test and found the unit working as designed. The customer stated that the unit put itself and a pause midway through the cycle and that the issue doesn?t necessarily happen at any point they?ll come back to the unit and the start button is flashing. I did advise the customer that generally speaking on these issues and ends up being a control panel related issue due to the contacts on the panel starting to short. Replaced user interface console and tested the unit. The unit is working as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Belton, TX 76513
Tali W
Job Details: 08/11/2021
"Onsite for dishwasher not starting cycle. Unit had power. Found water valve under sink off. Turned back on, ran diag cycle, unit functioning as designed. Call complete."
We serviced a
KITCHENAID ICE MACHINE
Model KUIX505ESS2
Near China Spring, TX 76633
Jonathan M
Job Details: 08/11/2021
Arrived on site for an ice machine that won?t cut ice. Inspected unit at work area. Customer advised that he had a prior company out and they could not fix the grid cutter so they were supposed to come back with the part but never did. Confirmed the customers complaint and found the green cutter completely broken on the top not allowing electricity to flow through the rig cutter. Replaced grid cutter and tested the unit. The unit cycled as designed and began to make ice. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Waco, TX 76705
Jonathan M
Job Details: 08/11/2021
Arrived on site for the refrigerator that is not making ice. Inspected unit and work area. Ran the unit through test 44 to check the icemaker harvest and found the motor not turning. Removed icemaker cover and found the connector for the bucket switch not connected onto the wire harness in the door. Connected the bucket switch and tested it again. The motor began to turn and harvest as designed. Ran to other tests on the harvest and the Phil and unit worked as designed. Call complete.
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Temple, TX 76504
Tali W
Job Details: 08/11/2021
"Onsite for washer not operating properly. In diag, found F9E1 long drain. Found wires to drain pump hanging and disconnected from spades. Also, drain pump connector cover broken.ordering drain pump and lower wire harness. I connected new spades to both wires to allow customer to use unit in the meantime. Office to reschedule. ; ordrng 1 W11405459 (Lower harness) and 1 W11259498 (Drain pump)"
We serviced a
KITCHENAID REFRIGERATOR
Model KSSP42QHS00
Near Killeen, TX 76542
Tyler
Job Details: 08/11/2021
Arrived on site for refrigerator with intermittent cooling and a broken dispenser. Upon arrival I found temps in both compartments was at 39 FC and 50 rc. Also found the ice dispenser plastic chute broken from handle. Also found the cooling issue was because compressor was over heating and shutting down. Found psi lvls ranging between 0 to -10 low side and 160 to 175 high side. Couldnt find any evidence of any leaks. I recovered 6.75oz of refrigerant from system then I pulled a vacuum on the unit for 15 minutes to try and clear the contamination from system. I recharged system and found unit had stable psi lvls stabilized at 0 and 150. Informed customer to give unit 24 hrs to cool. Call complete
We serviced a
WHIRLPOOL DRYER
Model GEW9200LW1
Near Salado, TX 76571
Tyler
Job Details: 08/11/2021
Arrived on site for dryer not heating. Upon arrival I confirmed unit had stable 240 connection. Upon further disassembly I found heating element improperly mounted and completely burnt up. Also found high limiter ohm readings extremely sporadic during testing. Will need office to reach once autho is received for repairing element and high limiter kit.; ordrng 1 WP3387747 (Element) and 1 279973 (Thermal cutoff and tstat kit) and 1 Cnote
We serviced a
GE REFRIGERATOR
Model DFE29JSDGSS
Near Blanco, TX 78606
Brandon
Job Details: 08/11/2021
"Arrived on site for customer complaint of unit leaking, found leak coming from RC defrost drain line, I removed clog in drain line and adjusted drip pan, unit tested good.
We serviced a
WHIRLPOOL WASHER
Model LSQ9659LW1
Near Austin, TX 78745
Kevin
Job Details: 08/11/2021
"Arrived on site and replaced drain pump diagnosed on previous repair, coupler replaced on first visit. Filled washer with water and watched it agitate and then spin and remove water. job complete."
We serviced a
KITCHENAID RANGE
Model KFDC558JSS00
Near Horseshoe Bay, TX 78657
Jonathan S
Job Details: 08/11/2021
"Arrived on site for range right front and rear burner not lighting and uneven flame. Inspected unit and work area. Verified failure. Found front right spark igniter not sparking towards burner head. Cleaned spark igniter and tested operation. Found front burner igniting and adjusted flame size. Found back right burner having a larger then normal yellow to flame. Inspected orifice and found wrong size .99, corrected orifice to 1.03. Tested operation and found no difference. Called Whirlpool tech support and spoke with Robert. Went over prior service. He stated to change out orifice holder and gave part number for holder..; ordrng 1 W11384764 (ORIFICE HOLDER)"
We serviced a
KITCHENAID RANGE
Model KODE500ESS
Near Canyon Lake, TX 78133
Andrew
Job Details: 08/11/2021
"Arrived on site to test unit for all oven lights flickering. Continuity was good through all connections and harness. Replaced control, unit is now working as designed. Job complete."
We serviced a
WHIRLPOOL COOKTOP
Model WCE55US0HS01
Near Round Rock, TX 78664
Cliff
Job Details: 08/11/2021
Arrived on site to diagnose a cooktop with a burner not regulating temperature. Found RF burner not consistent and burner and switch will need to be replaced to complete repairs.
We serviced a
JENN-AIR DISHWASHER
Model JDTSS244GM0
Near Leander, TX 78645
Lou
Job Details: 08/11/2021
"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the dishwasher tub and vent motor. I transferred all components from the old unit to the new tub and installed the new vent motor and tested for leaks. No leaks observed during testing. I advised the customer of the repairs. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Round Rock, TX 78664
Cliff
Job Details: 08/11/2021
Arrived on site to diagnose a washer that is tripping the breaker. Found control error saved in diagnostics and replaced control. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
JENN-AIR OVEN
Model JJW2430DP02
Near Canyon Lake, TX 78133
Jacob
Job Details: 08/11/2021
Arrived onsite to replace console. Replaced console. Tested unit. Unit tested good. No issues at this time. Job complete
We serviced a
KITCHENAID TRASH COMPACTOR
Model KUCS00FTSS0
Near Kingsland, TX 78639
Jonathan S
Job Details: 08/11/2021
"Arrived on site for trash compactor stuck in down position. Inspected unit and work area. Found no access to mounting brackets. Will need to cut off to remove unit. Informed customer on brackets. Removed unit and gained access to pulley system and tested operation. Found main gear slipping. Removed gear and found cracked on inside. Will need to replace drive gear kit.
We serviced a
KITCHENAID DISHWASHER
Model KUDI01ILWH6
Near Belton, TX 76513
Tali W
Job Details: 08/11/2021
"Onsite for dishwasher that allows you to select cycle, but wont start when pressing start. Door latch receiving 120VAC. Found start button stuck and not allowing cycle to start. Disconnected and reconnected ribbon connector, no change. Ordering control and control panel. AUTHO. Office to reschedule.; ordrng 1 WP8531817 (Control panel) and 1 8564542 (Control) and 1 AUTHO (AUTHO)"
We serviced a
WHIRLPOOL DRYER
Model MEDC215EW0
Near Round Rock, TX 78681
Taylor M
Job Details: 08/11/2021
"Arrived on site to diagnose dryer making excessive noise during the cycle, upon arrival I turned on the unit to replicate the noise, I found that the rollers, idler and motor needed to be replaced
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE104HPS1
Near Austin, TX 78745
Leonardo
Job Details: 08/11/2021
Arrived on site to test unit for unit not draining. Test unit and found drain motor connection not secured. Secured connection test unit and unit test good job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Cedar Park, TX 78613
Justin
Job Details: 08/11/2021
"Arrived on site to install previously diagnosed parts. I installed the new actuator and then tested the unit. I ran a diagnostics cycle, and individually activated spin/agitate. The unit is now running as designed. No leaks observed at the time of service. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Austin, TX 78750
David Z
Job Details: 08/11/2021
"Arrived on site to follow up on refrigerator that customer says is not cooling properly in RC. Customer advised me the temperature stays 44-50 according to their thermometer. On arrival checked RC temps and found temp at37, within proper limits. Checked for ice buildup in return vent and found no ice buildup. Checked temp in crisper drawer to compare. Found temp at 46 and dropping. No evidence of freezer losing temps. Called and spoke with tech line, SR7731106952. Crisper is the slowest to cool, so this is not completely abnormal. Parts are all working as designed and no failures have been observed at this time. Advised customer on making sure airflow channels are opened on shelves, this should allow cooling to be even and proper. Unplugged unit and reset. Advised customer to follow up if anything else is out of the ordinary. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Liberty Hill, TX 78642
Kayman
Job Details: 08/11/2021
Arrived onsite for refrigerator losing cool in the RC. Upon inspection I found the RC at room temp and the FC evaporator cover had a wall of frost on it.. I accessed diagnostics and ran the defrost heater. It came on as designed. I found the defrost sensor is showing open or shorted according to diagnostics. I accessed the thermistor and found it at 10.1k ohms. I accessed the main control and found the thermistor showing open. I unplugged the harness and ohmed back. It showed open. I then plugged the harness back in and checked resistance again for the thermistor. This time it showed 7.6k ohms. I checked the thermistor again and it showed 7.6 with some of the ice melting around it. I replaced the main control JIC it was not communicating correctly. I steamed out all the ice on the evaporator and secured the thermistor. I advised the customer to monitor the unit over the next few days to ensure it restores to proper temps. No leaks detected during time of service. Job complete.
We serviced a
WHIRLPOOL OVEN
Model WFC150M0JB0
Near Georgetown, TX 78626
Cliff
Job Details: 08/11/2021
"Arrived on site to diagnose a range with burners not operating as homeowner would like. Found due to updated regulations on coil burners, they do not operate at as high temperatures as previous generations of coil style burners. This is intended to reduce the risk of cooking fires and is a safety feature.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Austin, TX 78724
Scott
Job Details: 08/11/2021
Arrived on site for pad falling off left side hinge . Replaced both friction pads . No other issues found. No water leaks detected at time of service. Job complete
We serviced a
WHIRLPOOL RANGE
Model WGI925C0BS00
Near Dripping Springs, TX 78620
Robert
Job Details: 08/11/2021
"Arrived on job to install previously diagnosed parts. Installed display, module, and control. Tested unit."
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS0
Near Cedar Park, TX 78613
Taylor M
Job Details: 08/11/2021
"Arrived on site to diagnose oven with concerns of leaking gas, upon arrival the customer informed me that she had smelled gas slightly during operation when first moving in the home, she mentioned she had the gas lines inspected and the shut off inspected and there was no issues, she also informed me that the broil is not functioning. I gained access to the unit and tested the bake as well as the broil. I instructed her that the broil and bake reside as one as she thought there was a secondary line above for the broil, I found that both are operating properly as designed, I could not smell any excessive gas, or anything out of the ordinary.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM01
Near Cedar Park, TX 78613
David S
Job Details: 08/11/2021
"I called techline and spoke to Dave . I advised him of my findings. Job complete."
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Austin, TX 78759
David Z
Job Details: 08/11/2021
Arrived on site to install previously diagnosed shift actuator to resolve issues washing. Replaced shifter with updated actuator. Retested and verified unit agitating as designed. Call complete.
We serviced a
KITCHENAID OVEN
Model KODC304ESS00
Near Austin, TX 78758
David Z
Job Details: 08/11/2021
"Arrived on site to diagnose / follow up on dual oven with issues with inconsistent heating in the upper oven. Customer advised me that when they cook multiple trays of baked items, the top tray burns on bottom, but the lower tray is fine. I measured temps and found the average to be 355, which is fine. I called and spoke to Asurion tech line and was advised by their rep that the unit will cycle elements and convect fan, and it will cause the upper rack to get hotter. I confirmed the issue with whirlpool tech line as well. Bake cycle utilizes both elements and the convect. WP tech line says racks 1-3 are recommended for use when baking, but racks in positions 4-6, closer to broil will cause temps to be hotter on the top items. No fault found with unit. Advised customer on response from reps and advised on cooking on lower racks only. Call complete."
We serviced a
MAYTAG DRYER
Model MEDC400VW0
Near Cedar Park, TX 78613
Taylor M
Job Details: 08/11/2021
"Arrived on site to diagnose dryer with no power, upon inspecting the unit and gaining access to the fuse I found it was blown, I replaced the fuse and tested the unit, it is operating properly as designed. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Austin, TX 78733
Kevin
Job Details: 08/11/2021
Arrived on site found customer is experiencing refrigerator beeping 3 to 5 times every five minutes for half an hour once a day. Customer says there are no lights on the user interface being displayed and it doesnt match the sound the refrigerator makes when the door is open. Spoke with techline and they recommended replacing the user interface. 7731472535; ordrng 1 W11430637 (Ui) and 1 W11394709 (Fascia) and 1 W11095783 (Trim)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHV04
Near Manor, TX 78653
Matthew
Job Details: 08/10/2021
"Arrived onsite for refrigerator not making ice. Upon inspection found ice maker turned off. Turned ice maker on and unit completed harvest cycle and filled. Customer will need to monitor ice production. Will monitor over the next 24 hrs.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Leander, TX 78641
Justin
Job Details: 08/10/2021
Arrived on site to install part provided to customer by Whirlpool. Upon arrival I found WP had sent the customer the baffle filter. I found the issue was a loud noise coming from the baffle area. I put the unit into diagnostics mode and tested the baffle. I found the loud noise coming from a faulty baffle motor. I am ordering the motor and will return to install. The customer was also worried about product in their RC freezing by the air baffle. I advised the customer on how the airflow there comes directly from the freezer and can freeze things in that area of the fridge. Customer has two other upcoming services on WP appliances and is requesting all to be at the same time. Office to reschedule.; ordrng 1 W11164593 (Baffle)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHV00
Near San Marcos, TX 78666
Jacob
Job Details: 08/10/2021
Arrived onsite for unit not dispensing ice. Tested the unit and motor would not turn on. Upon further investigation. Found that the wires at the bottom the door were cut. Need whole door replacement. Ordered door. Needs authorization before returning. ; ordrng 1 LW11038917 (dor-fip)
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Buda, TX 78610
Kevin
Job Details: 08/10/2021
"Arrived on site and inspected the dryer and found airflow is restricted but it is heating properly. Vent is a periscope and inspected it and found it was clogged. Cleared it as best as possible but it is still showing restricted. Recommended that vent be replaced by a full size round vent to improve airflow velocity. No repair required with dryer. Collected service fee only, job complete."
We serviced a
GE DISHWASHER
Model PDW9800N00BB
Near Georgetown, TX 78633
Lou
Job Details: 08/10/2021
"Arrived on site to inspect dishwasher door springs issue. Upon further inspection, I opened the unit door and it would not stay open in the 45 degree position. I found that the spring cable links were broken/damaged. I removed and replaced both links and tested the door and it is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF760SADW1
Near Austin, TX 78745
Kevin
Job Details: 08/10/2021
"Arrived on site and inspected dishwasher and found it is not draining. Removed drain pump and found impeller is being blocked by one of the upper rack clips that had fallen off. Cleared drain pump and reattached clip and drain will now operate normally.
We serviced a
WHIRLPOOL OVEN
Model KOSE500ESS04
Near Dripping Springs, TX 78620
Leonardo
Job Details: 08/10/2021
Arrived on site to test unit for glass getting dirty. Found inner glass was loose. Removed glass and secured glass correctly job complete.
We serviced a
WHIRLPOOL DRYER
Model WED560LHW1
Near Austin, TX 78731
Kevin
Job Details: 08/10/2021
Arrived on site and inspected dryer and found 121 V on one leg but only 7 V on the other. Dryer does not have correct incoming power. Took pictures and explained to apartment management set an electrician will be needed to correct the problem. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS00
Near Austin, TX 78727
David Z
Job Details: 08/10/2021
"Arrived on site to install fan scroll to resolve RC evap being frozen over. Melted down ice and replaced the fan scroll and thermistor. Tested unit in and out of diag mode and verified the fan is blowing as designed. Due to the large amount of solid ice built up, advised customer to defrost unit to reset it back to normal. Advised to line with towels and unplug unit for 24 hours. Call complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADB9
Near Austin, TX 78754
Matthew
Job Details: 08/10/2021
Arrived onsite for dishwasher not drying and door falling open. Upon inspection found heating element to be functioning. No stored error codes at this time. Made recommendations on insuring hot water is supplied and continual use of rinse aid. Door was falling open due to springs not being attached to hinges. Secured springs and tested. Unit is functioning properly. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Austin, TX 78734
Robert
Job Details: 08/10/2021
"Arrived on job for installation of previously diagnosed parts. Installed cam, gearcase, washplate, and actuator. During test, found that basket was bad. Additional AUTHO needed for basket. ; ordrng 1 AUTHO and 1 W10752719 (basket)"