Service History 384

Near Pflugerville, TX 78660
Jimmy J.
Job Details: 10/28/2020
OVEN WHIRLPOOL WOS51EC0HS02 "Arrived on site for Oven is running too hot, almost 50 degrees hotter then where its set.Ran three sets of temps in oven. 417 high 324 low, 365 high to 332 low, then 370 high to 330 low getting an average of 356. Oven is heating as designed. No calibration needed. Job completed."
Near Austin, TX 78745
Kevin
Job Details: 10/28/2020
WASHER MAYTAG MHWZ400TQ02 "Arrived on site and inspected washer and found saved error code F20, valves.At this time customer elected to change valve, after replacement ran a diagnostic cycle and it completed properly, job complete."
Near Georgetown, TX 78628
James
Job Details: 10/28/2020
REFRIGERATOR KITCHENAID KRFC604FSS00 Arrived on site and tested operation. Found no response from water dispenser. Ran test 96 to test valve and found valve working and water dispenser. Exit diagnostics and tested dispenser again with cup. Dispenser now functioning properly. Job complete
Near Austin, TX 78704
Jacob
Job Details: 10/28/2020
REFRIGERATOR KITCHENAID KRSF505ESS01 "Arrived onsite for unit not cooling once again. Called Techline. Had me check thermistor, reading on thermistor was good. Did let techline know about the wire having carosion to the plug in for the fan. No issues at this time."
Near Kyle, TX 78640
Jacob
Job Details: 10/28/2020
DRYER WHIRLPOOL MEDB835DW3 "Arrived onsite for unit not drying clothes properly. Pulled vent hose off of unit. Found a lot of hair and lint stuck inside the vent tube coming out of the unit. Cleaned the unit vent side, And some in the tube. Tested unit. Unit testing as normal. Let customer know that the vent side through the wall needs to be checked and possibly thoroughly cleaned for better results.
Near Round Rock, TX 78681
Jimmy J.
Job Details: 10/28/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived on site for TOP RACK MISSING SOME PARTS ON LEFT SIDERemoved damaged rack support and installed adjuster kit. New Kit rolls in and out with ease. Job completed.
Near Austin, TX 78745
Jacob
Job Details: 10/28/2020
DRYER WHIRLPOOL LER4634PQ1 Arrived onsite for timer to unit not advancing. Tested unit. Timer not advancing. Replaced timer once again. Did not fix solution this time. Found that the wiring harness may need to be replaced. Let customer know.
Near Georgetown, TX 78626
Tommy
Job Details: 10/28/2020
DISHWASHER WHIRLPOOL WDF130PAHB0 "Arrived onsite for dishwasher dispenser not dispensing. Upon arrived found sump work as designed through diagnostics, dishwasher dispenser door was minority jammed causing it not to open when designed fixed dishwasher dispenser door and tested unit tested good. No signs of leaks detected during service."
Near Austin, TX 78734
Robert
Job Details: 10/28/2020
REFRIGERATOR JENN-AIR JFI2089AEP12 Arrived on job to replace previously diagnosed parts. After replacement test operation. Water flowing. No leaks detected at time of service.
Near Austin, TX 78731
Kevin
Job Details: 10/28/2020
REFRIGERATOR KITCHENAID KRFC604FSS02 "Arrived on site and replaced Orion control, and HV control and refrigerator has powered on and has begun running. Customer will monitor it for 12 to 24 hours to ensure it begins cooling properly job complete"
Near Elgin, TX 78621
Andy
Job Details: 10/28/2020
REFRIGERATOR WHIRLPOOL WSF26C3EXF01
Near Austin, TX 78748
Leonardo
Job Details: 10/28/2020
OVEN KITCHENAID KOSE500ESS00 Arrived on site to test unit for f6e6 lost communication error. Replaced console ordering new control board reschedule . ; ordrng 1 W11179310 (CONTROL BOARD. )
Near Austin, TX 78704
Leonardo
Job Details: 10/28/2020
OVEN KITCHENAID KEBC107KBL05 Arrived on site to test unit for not heating. Test unit and found opened tod. Test unit and unit heating correctly job complete.
Near Austin, TX 78705
Jacob
Job Details: 10/28/2020
REFRIGERATOR WHIRLPOOL WRS571CIHW01 Arrived onsite for unit not cooling. Looked at unit. Found that the fan motor was not working to push the air around. Ordered part. Rescheduled with customer. .; ordrng 1 WP2315549 (evap fan motor)
Near Austin, TX 78750
Wesley
Job Details: 10/28/2020
WASHER WHIRLPOOL WTW7120HW0 Arrived onsite and found unit working as designed. Recalibrated and balanced and advised customer on off balance problems. All checks good.
Near Del Valle, TX 78617
Matthew
Job Details: 10/28/2020
MICROWAVE WHIRLPOOL WMH32519HZ4 Arrived onsite for unit making popping noise. Upon inspection found char marks between glass and turntable. Tested unit and did not show signs of any other issues but will need turntable and motor replaced. Office to reschedule.; ordrng 1 W10642989 (motor-turn) and 1 W11245707 (support)
Near Georgetown, TX 78633
James
Job Details: 10/28/2020
FREEZER WHIRLPOOL WRX735SDBM0 Arrived on site and tested operation. Found ice build up in container chute. Found gasket on door not sealing to ice container properly. Corrected gasket and removed ice build up from container chute. Tested operation and found unit working properly. Job complete
Near Round Rock, TX 78665
David S
Job Details: 10/28/2020
DRYER KENMORE 110.877297 "Arrived on site for dryer powering on but not starting. I inspected the unit and work area. I tested the unit and found it giving error code f01, machine control error. I swapped in a new control and tested the unit. It started working as designed.I reassembled the unit and tested it again. The unit is working as designed.
Near Austin, TX 78744
Luis
Job Details: 10/28/2020
REFRIGERATOR WHIRLPOOL WRS325SDHB01 "Arrived on site for no cool. Found evaporator incased in ice, ran diagnostics defrost thermistor reading open,defrosted evaporator found thermistor wires broken from base of thermistor head,replaced thermistor,ran diagnostics thermistor reading good. Unit will need to run through a normal defrost to remove remainder ice. If unit does not come back to temp in 24hrs customer will need to run a hard defrost"
Near Austin, TX 78728
Wesley
Job Details: 10/28/2020
WASHER WHIRLPOOL WTW7300DW0 Arrived onsite and replaced the lid and the drawer. Advised customer on repair. Leveled unit. All checks good.
Near Driftwood, TX 78619
Brandon
Job Details: 10/28/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Arrived on site for customer complaint of loud noise and no ice, found failed ice maker and failed auger motor. Order motor coupler and ice maker. ; ordrng 1 W11310391 (DISPENSER MOTOR) and 1 WPW10169511 (coupling)"
Near Georgetown, TX 78633
Lou
Job Details: 10/28/2020
WASHER WHIRLPOOL WTW4800BQ1 "Arrived on site to inspect washer water temps. Upon further inspection, customer advised that when operating the unit on warm water, only cold is working. I placed the unit in diagnostics showing no error codes. Tested the unit and it operated as designed. The cold, hot and warm water good. I tested the valve and it was within range on ohms testing. I tested the thermistor and it was within range as well. Following the tech sheet, it recommends replacing the main control. I am ordering the control and CNOTE-LSO and scheduled return service. No water leaks observed during service.; ordrng 1 CNOTE (LSO) and 1 W10671327 (cntrl-elec)"
Near Spicewood, TX 78669
Robert
Job Details: 10/28/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on job for complaints of heater not working. Ran test cycle and found heater working properly. Adjusted wet agent setting. No leaks detected at time of service
Near Pflugerville, TX 78660
David S
Job Details: 10/28/2020
REFRIGERATOR WHIRLPOOL WRF555SDHV03 Arrived in site for sealed system repair. I gained access to the compressor. When I punctured the dryer I found 15 psi. Indicating a leak. I installed a UV dryer and coupler into the compressor. I gained access to the freezer evaporator and replaced with new. I pulled a 30 inch vacuum and found no leaks. I put a sweep charge into the system and inspected for leaks I found none. I put a measured charge of 4.5 oz r134a. I monitored pressures and found good pressures. I left the fridge run while I packed up my tools and found a good frost pattern forming on the evaporator. I reassembled the unit. The unit is now working as designed. Job complete.
Near Round Rock, TX 78664
David S
Job Details: 10/28/2020
REFRIGERATOR AMANA ASD2522WRB01 "Arrived on site for fridge not cooling. I inspected the unit and work area. While I was talking to the customer I could hear the start device, click continually. I gained access to the start device and found it drawing 10 amps constantly, and the compressor hot to the touch. I replaced the start device and capacitor. I powered the unit back on and I found the compressor turning on and drawing 1 amps. I gained access to the evaporator and found it forming a frost pattern. He compressor started coming down in temp as well. Please allow up to 48 hours for the fridge to full get to temperature. Job complete"
Near Georgetown, TX 78633
James
Job Details: 10/28/2020
COOKTOP WHIRLPOOL WCG55US0HS00 Arrived on site and tested operation. Found both front burners not igniting. Found screws missing from both front burners missing screws that secure top and office holders together. Took photos of correct screw needed and attached to file. Parts to verify correct screw before services scheduled; ordrng 4 8286921 (screw)s and 1 CNOTE (RESEARCH) and 4 W10758282 (screw)s
Near Elgin, TX 78621
Andy
Job Details: 10/28/2020
WASHER MAYTAG MVWB835DW0 Arrived on site for washer no operations. Tested and inspected unit and found failed UI console. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Leander, TX 78641
Kayman
Job Details: 10/28/2020
DISHWASHER KITCHENAID KDTE234GPS0 Arrived onsite for dishwasher not drying dishes and detergent pod left behind after wash. Dishes not clean. Upon inspection I found a stored error code of F7E1 for no heat. I ran diagnostics and I found the dispenser not opening when called for. I found no voltage going from the control to the dispenser. I replaced the dispenser and control and the dispenser now works as designed but still no heat. I removed the heater element and tested its continuity the heater was bad so I replaced with new and tested the unit. The unit is now working as designed and no leaks were detected during time of service. Job complete
Near Austin, TX 78701
Jacob
Job Details: 10/28/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived onsite for unit dropping in temperature. Called Techline once again. Had me use my thermometer from my meter. Saw that the temperature was 41 degrees. Did not give fix at this time. Said to use a data logger to monitor temp readings. Got sr#7729123070. Spoke to DW. Ordered temp logger. Office to reschedule. .; ordrng 1 TEMPLOGGER (TEMP LOGGER)
Near Burnet, TX 78611
Jonathan
Job Details: 10/28/2020
WASHER MAYTAG MVWB865GW1 (JM) Arrived on site for washer with sheet caught in agitator. Inspected unit and work area. Removed agitator and removed sheet. After reinstalling agitator we performed diagnostics mode and found F2E1 and F8E3. Informed customer lid was left open after filling and cleared error codes. Ran test cycle and unit worked as designed. No leaks observed during service. Call complete.
Near Austin, TX 78746
Kevin
Job Details: 10/28/2020
OVEN JENN-AIR JMW9530DAS "Arrived on site and inspected oven and found breaker is good, power is correct, there is no lights on in the interior or anything showing on user interface/control board. A new control board and user interface would be needed along with a TOD..; ordrng 1 74011969 (CONTROL PANEL) and 1 WP74009716 (cntrl-elec) and 1 WP7403P899-60 (swtch-sfty)"
Near Austin, TX 78736
Luis
Job Details: 10/28/2020
REFRIGERATOR WHIRLPOOL GX5SHDXVB03 "Arrived on site for no cool. Diagnosed control not entering self defrost replaced defective control,ran defrost cycle,unit running defrost cycle."
Near Pflugerville, TX 78660
David S
Job Details: 10/28/2020
REFRIGERATOR KITCHENAID KRFC704FSS02 "Arrived on site for fridge no cooling properly. I put the unit into diagnostics and test 40, I could hear the three way valve move. I gained access to the freezer evaporator, I found no frost pattern forming when cooling is set to the freezer. I used dye leak detector and found no leaks at the freezer evaporator. This unit will need a sealed system repair. I am ordering the compressor W11025999, fresh food evap W11291123, dryer W11109499, access valve W10913906, and returning with controls and oil less gauges. The office will reschedule.; ordrng 1 3HOURS-BEAST (3 HOURS- BEAST) and 1 SEALEDSYSTEM (SEALED SYSTEM) and 1 W10913906 (coupler) and 1 W11025999 (compressor) and 1 W11109499 (drier-tube) and 1 W11291123 (evaporator)"
Near New Braunfels, TX 78132
Andrew
Job Details: 10/28/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 "Arrived on site to replace parts from previous diagnosis. Replaced interlock, arms and console. Tested unit, unit works good. Job complete."
Near Killeen, TX 76549
Al
Job Details: 10/28/2020
RANGE WHIRLPOOL WEG750H0HV0 Arrived on site and inspected broil igniter broken inside unit.Confirmed the complaint and removed and replaced it.Reassembled and unit tested as designed.Customer satisfied.Job complete
Near Georgetown, TX 78628
James
Job Details: 10/28/2020
REFRIGERATOR WHIRLPOOL WRX988SIBE00 Arrived on site and found fresh food evaporator leaking by evidence of dye. Found drain pan for evaporator broken and water leaking out from pan when evaporator is defrosting. Pan not available and repair cannot be made to to water leak from unit once sealed system is repaired. Job complete
Near Georgetown, TX 78633
Paul
Job Details: 10/28/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived onsite for a dishwasher that still leaks from the vent. I tested the unit and when the diagnostics cycle completed I opened the door and water dripped out of the vent holes on the front of the door. I removed the outer door and upon further inspection I found the flapper on the right side not seating to the vent housing correctly. I replaced the vent again. I called techline and spoke with Austin SR# 7729149448. I explained my findings to Austin and why I had to change the vent again. Call complete.
Near Austin, TX 78757
David
Job Details: 10/28/2020
WASHER WHIRLPOOL WFW9150WW00 "Arrived on site to diagnose washer that is leaving black oily marks on clothes. Checked and found gearcase oil is the substance on the clothes. The gearcase is locking up, the tub can barely be hand spun. Unit is making noise and has an electrical smell, due to gearcase having oil In it.
Near Austin, TX 78727
Wesley
Job Details: 10/28/2020
DRYER WHIRLPOOL WED49STBW1 "Arrived onsite and found element shorted, replaced element. Found venting clogged. Advised having dryer vent wizard out to clean vent. Is complete."
Near Austin, TX 78738
Robert
Job Details: 10/28/2020
ICE MACHINE KITCHENAID KUIX505ESS2 Arrived on job for complaints of no ice. Found very low water pressure. Replaced valve and water pressure good. Now overflow. Replaced pump. After replacement test operation.
Near VLG O THE HLS, TX 78738
Robert
Job Details: 10/28/2020
DISHWASHER KITCHENAID KDTE304GPS1 Arrived on job to replace previously diagnosed parts. Console was damaged but replaced panel. Will need new console ; ordrng 1 W11165146 (CONSOLE)
Near Austin, TX 78746
Kevin
Job Details: 10/28/2020
WASHER WHIRLPOOL WFW95HEDW0 "Arrived on site and inspected washer and found saved error codes F3E1 water level system error , F5E4 door not open between cycles, F8E3 overflow condition, F5E2 door lock error. Inspected all components and found air trap is clogged/blocked by buildup, took one picture. Drain pump catch did not have any clothing or debris in it. After clearing confirmed all other components are good.
Near Austin, TX 78746
Kevin
Job Details: 10/28/2020
WASHER WHIRLPOOL WFW95HEDW0 "Arrived on site and inspected washer and found saved error codes F3E1 water level system error , F5E4 door not open between cycles, F8E3 overflow condition, F5E2 door lock error. Inspected all components and found air trap is clogged/blocked by buildup, took one picture. Drain pump catch did not have any clothing or debris in it. After clearing confirmed all other components are good.
Near Austin, TX 78748
Kevin
Job Details: 10/28/2020
MICROWAVE WHIRLPOOL MMV4205DS "Arrived on site and inspected microwave and found magnetron has failed. Replaced magnetron and microwave is now heating properly.
Near Austin, TX 78731
David
Job Details: 10/28/2020
WASHER MAYTAG MVWP575GW0 Arrived on install gearcase to resolve issues with unit not spinning out. Agitator base was seized to gearcase shaft and could not be removed. Have to order tub and basket and associated parts. Ordering parts and 2 man tub job. Office to reschedule. ; ordrng 1 2HOURJOB (2 HOUR WINDOW ) and 1 2MAN (2MAN JOB) and 1 W10324648 (tub-outer) and 1 W10521298 (spin basket) and 1 W10528947 (drive hub kit) and 1 W11418231 (AGITATOR BASE) and 6 WP8533953 (screw)s and 1 WPW10215093 (clean out filter) and 4 WPW10249633 (screw)s and 1 WPW10556325 (ring-tub)
Near New Braunfels, TX 78130
Noah D
Job Details: 10/28/2020
WASHER WHIRLPOOL WTW4816FW2 "Arrived on site to inspect washer for grinding noise, upon inspection found the upper agitator screw loose, fixed the plastic pieces that had come loose. Retightened down screw and tested, no problems found. Complete"
Near Austin, TX 78738
Luis
Job Details: 10/28/2020
REFRIGERATOR WHIRLPOOL WSR57R18DM02 "arrived on site for a refrigerant leak in the system. Replaced evaporator,compressor and drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good unit cooling down correctly"
Near Austin, TX 78724
Matthew
Job Details: 10/28/2020
RANGE WHIRLPOOL WFE510S0HS1 Arrived onsite for broil element not functioning. Tested unit and broil element and functions are working. Through the duration of the visit tested unit four times and each time the element would heat and cycle. Contacted tech line to insure functionality and confirmed unit was operating properly SR.7729150143. Job complete.
Near Austin, TX 78746
Kevin
Job Details: 10/28/2020
DRYER WHIRLPOOL MED6630HC1 on site and found front panel is dented. Replaced front panel and ensured dryer is running properly, job complete"
Near Pflugerville, TX 78660
David S
Job Details: 10/28/2020
REFRIGERATOR WHIRLPOOL WRT549SZDM01 "Arrived on site for fridge freezing over. I inspected the unit and work area. I found the thermistor not changing resistance based off of heat. I replaced the thermistor. I inspected the freezer and found an ice ball on the back right corner. I removed the cover and found an ice ball at the cap tube and no frost pattern on the evaporator. I am ordering a sealed system. Compressor W11126760, evap W10836706, UV dryer W10843121. The office will reschedule when we have an eta on parts.; ordrng 1 SEALEDSYSTEM (SEALED SYSTEM ) and 1 W10836706 (evaporator) and 1 W10843121 (filter dryer) and 1 W11126760 (compressor)"
Near Temple, TX 76502
Tyler
Job Details: 10/28/2020
WASHER WHIRLPOOL NFW5800HW0 Arrived on site for washer that will turn on but not advance cycles. Upon arrival I had a hard time putting unit into a diagnostic mode. I’ve found that the main control as well as door latch had stopped communicating with one another and I needed replacing both parts and found that the unit now works as designed once I was able to get the unit into a diagnostic mode I did not find any error codes are indicated any other hardware software issues and I then ran a diagnostic test on the machine and verify that everything is functioning as needed. No leaks before during or after repair call complete
Near Paige, TX 78659
Scott
Job Details: 10/28/2020
WASHER MAYTAG MVWB855DC2 "Arrived on site ,replaced drain pump, main control and UI console . Ran calibration and diagnostics wash. All checked normal . No water leaks detected at time of service. Job complete ."
Near Liberty Hill, TX 78642
James
Job Details: 10/28/2020
MICROWAVE WHIRLPOOL WOC54EC0HS01 Arrived on site and tested operation. Found date has set itself to January 11th and clock at 10am. Customer has connected to WiFi but the unit keeps disconnecting and the date and time will randomly change. Found display not responding to inputs properly as well. Unit will need new console and control to repair. Office to schedule return services due to part availability. ; ordrng 1 W11297728 (console)
Near Belton, TX 76513
Cliff
Job Details: 10/28/2020
WASHER WHIRLPOOL WTW4955HW Arrived on site to diagnose a washing machine with a damaged valve. Found cold water hose mounting area was cross threaded preventing cold water hose from attaching properly. Replaced valve and hooked up water hoses. All is working properly at this time and no leaks were found after time of service.
Near Austin, TX 78727
Wesley
Job Details: 10/28/2020
WASHER KENMORE 110.2022251 Arrived onsite and found failed suspension.Repair complete. Operating as designed.
Near Killeen, TX 76543
Al
Job Details: 10/28/2020
WASHER WHIRLPOOL 110.2681469 Arrived on site and inspected washer not draining the tub full of water.Advanced the cycles on the knob and unit drained all of the standing water from the unit.Customer stood by and verified the unit works properly.Job complete
Near Cedar Park, TX 78613
Tommy
Job Details: 10/28/2020
RANGE WHIRLPOOL WFE505W0JZ0 Arrived onsite for previously diagnosed parts. Found control was misdiagnosed order top elements as one is misreading. Office to reschedule.; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W10823729 (ELEMENT ) and 1 W11041453 (ELEMENT ) and 2 W11171119 (BACK ELEMENT )s and 1 WP8273992 (ELEMENT )
Near Waco, TX 76705
Tyler
Job Details: 10/28/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 Rived on site to install previously diagnosed rack adjuster and liner clips. After installing a supervisor they will retest the upper rack in sure that everything is now functioning as designed call complete
Near Belton, TX 76513
Cliff
Job Details: 10/28/2020
DRYER WHIRLPOOL MEDB850YG2 Arrived on site to diagnose a dryer that is not heating. Tested unit and found heating element failed. Replaced element and tested unit. Found all is functioning properly at this time
Near Austin, TX 78747
Richard
Job Details: 10/28/2020
MICROWAVE WHIRLPOOL WMH31017HB4 Arrived onsite for the microwave hood light staying on will not turn off. During testing found that that the light will not turn off. Found that the control board is suppling constant voltage to the light not allowing the customer to turn it off. Replaced control board and all functions tested good. Hood light turns on and off with no issues. Complete
Near Waco, TX 76710
Tyler
Job Details: 10/28/2020
REFRIGERATOR GE ZIF360NXARH Arrived on site for refrigerator that That was leaking water from the freezer floor. Upon arrival I found that the unit had a clogged drain line and the customer stated they tried to clear the drain out once before but it came back two weeks later and I found it was due to the fact that there was a hidden compartment underneath the evaporator cover that was still holding some ice keeping the evaporator from properly letting the water drain into the drain line and exit to the drip pan ended up clearing the ice within the hidden compartment and was able to reassemble the unit and test at the drain line was fully cleared. Unit is now functioning as designed call complete
Near Belton, TX 76513
Tyler
Job Details: 10/28/2020
WASHER MAYTAG MVWC465HW2 Arrived on site to install previously diagnosed gear case agitator inner and outer tub etc. rebuild. After installing necessary parts I was able to retest the unit and verify that everything is functioning as designed with no leaks before during or after repair call complete
Near Harker Heights, TX 76548
Al
Job Details: 10/28/2020
RANGE WHIRLPOOL WGE555S0BS02 Arrived on site and inspected cooktop on light staying on.Confirmed the complaint and found the front and rear right infinite switches were defective.Replaced both and unit tested as designed.Customer satisfied Job complete
Near Coupland, TX 78615
Andy
Job Details: 10/28/2020
REFRIGERATOR KITCHENAID KRFC704FPS01 Arrived on site for refrigerator not making ice. Tested and inspected unit and found failed fill tube with heater. Ordering needed part. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W11227369 (gasket) and 1 W11366500 (FILL TUBE)
Near Round Rock, TX 78681
Paul
Job Details: 10/28/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived onsite for a refrigerator with the RC compartment not cooling. I tested the thermistors from the UI and when I ran service test 39 it showed the evaporator thermistor shorted. I ran service test 3 and on step 3 I found the evaporator motor not running. I had proper voltage to the evaporator motor. I defrosted the coil and I replaced the motor/harness and ran all test again. The fan is running and the evaporator thermistor passed. I relocated the thermistor and mounted it using foil tape and a zip tie per Whirlpools service pointer. Call complete.
Near Kyle, TX 78640
Leonardo
Job Details: 10/28/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site to test unit for unit not turning on. Test unit and found white wire not secured to white wire on junction box. Secured wire test unit and unit test good job complete.
Near New Braunfels, TX 78130
Noah D
Job Details: 10/28/2020
MICROWAVE WHIRLPOOL AMV2307PFB3 "Arrived on site to inspect microwave for not closing correctly, upon inspection found the interlocks not closing completely, replaced both interlocks and tested. No problems found. Complete"
Near Seguin, TX 78155
Noah D
Job Details: 10/28/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 "Arrived on site to inspect fridge for not having even doors, upon inspection found the fridge door was protruding a bit, realigned upper hinges and tested. No problems found. Complete"
Near Austin, TX 78731
David
Job Details: 10/28/2020
WASHER MAYTAG MHW8630HC2 "Arrived on site to diagnose washer that was not unlocking. Customer informed me when contacted that the unit did unlock. Their drain was clogged and had caused water to back up, and door wouldn’t unlock till it was resolved. Customer power cycled and unit unlocked and has been working since. No other work Performed. Call complete."
Near New Braunfels, TX 78132
Andrew
Job Details: 10/28/2020
RANGE JENN-AIR JDRP548HL00 Arrived on site to test unit for front two burners not lighting. Found burner caps not properly seated. Found out customer removed them to clean but did not properly replace them. Showed customer how to properly set caps. Job complete.
Near Austin, TX 78750
Wesley
Job Details: 10/28/2020
DRYER WHIRLPOOL MED5630HW1 Arrived onsite and found frame rattle. Dampened frame rattle to eliminate noise completely. Unit is now operating as designed. Advised customer on repair. All checks good.
Near Austin, TX 78731
Kevin
Job Details: 10/28/2020
WASHER WHIRLPOOL WGT4027HW0 "Call was completed by DZ, job complete"
Near Harker Heights, TX 76548
Al
Job Details: 10/28/2020
OVEN WHIRLPOOL WOD51EC0HS01 Arrived on site and inspected double wall oven with a frozen display.Confirmed the complaint and verified model and serial number.Accessed the control and found the connector was not plugged in properly.Corrected the issue and unit tested as designed.Customer satisfied Job complete
Near Austin, TX 78731
David
Job Details: 10/28/2020
WASHER WHIRLPOOL WGT4027HW0 Arrived on site to install lid latch to resolve non latching issue. Was able to install lid latch without separating unit. Tested unit with new latch and all is working as designed. Job completed by me.
Near Austin, TX 78704
Leonardo
Job Details: 10/28/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived on site to test unit for upper rack falling. Test unit and found broken upper adjusters. Replaced adjusters test unit and unit test good job complete
Near Hutto, TX 78634
Jimmy J.
Job Details: 10/28/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived on site for OPEN/CLOSE DOOR MSG - SHUT DOOR AND THE LIGHT IS STILL ON BLACK SEAL ON THE DOOR CRIMPEDTested door and lights would only turn off when pressure is applied to handle or when door has pressure put against it. Sometimes it would turn off and sometimes it wouldn’t run closed normally. Ordered new inner door and interlock for replacement. ; ordrng 1 W10687342 (door/mw) and 1 W11033422 (interlock)
Near Dripping Springs, TX 78620
Brandon
Job Details: 10/28/2020
REFRIGERATOR WHIRLPOOL WRF993FIFM00 "Arrived on site for customer complaint of unit not cooling, found unit would not go into diagnostics mode, called tech line, they recommend replacing UI control and dispenser board. SR# 7729146202 ordering parts. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 CNOTE (AUTH) and 1 W10893939 (cntrl-elec) and 1 W11225853 (cntrl-elec)"
Near Austin, TX 78739
Richard
Job Details: 10/28/2020
WASHER WHIRLPOOL MVWB765FW1 Arrived onsite for the washer not powering on. Was able to put washer into diagnostics and found error codes F6E2. For lost communication. Will need to replace main control and console. Ordering parts and office to schedule.; ordrng 1 AUTHORIZATION (AUTHORIZATION NEEDED FOR REPAIR ) and 1 W11135391 (console) and 1 W11135392 (cntrl-elec)
Near Austin, TX 78756
Matthew
Job Details: 10/28/2020
WASHER WHIRLPOOL WFW5620HW0 "Arrived onsite for stacked washer not starting cycle. Put unit in diagnostics and found stored error code F0E2 over suds and F0E1 load in drum while in clean cycle. Tried running an auto test and unit would fin and drain but would pause/stuck in spin cycle. Repair and closer inspection would call for 2 man tech.. Unit could need ACU control, UI and possibly stator. . ; ordrng 1 W11319991 (cntrl-elec) and 1 W11354541 (STATOR )"
Near Lakeway, TX 78738
Robert
Job Details: 10/28/2020
COOKTOP KITCHENAID KCGC506JSS00 Arrived on job to replace previously diagnosed parts. Found the burner not lighting will need lip kit. Also panel damaged ; ordrng 1 W11502161 (LP KIT)
Near New Braunfels, TX 78132
Andrew
Job Details: 10/28/2020
MICROWAVE WHIRLPOOL KEMC308KSS04 "Arrived on site to test unit for microwave not starting. Found connection loose on diode. Also noticed the microwave vent shroud was preventing the door from closing all the way. Removed shroud per customer request. Tested unit, unit works good.
Near , TX 78738
Robert
Job Details: 10/28/2020
WASHER WHIRLPOOL WTW8500DC5 Arrived on job for complaints of breaker trips every load. Found washer on GFCI outlet. Ran rinse and spin cycle breaker tripped but no surge in power. Called tech line 7729144043. GFCI outlet not compatible with washer.
Near San Marcos, TX 78666
Andrew
Job Details: 10/28/2020
RANGE WHIRLPOOL WFG505M0BS3 Arrived on site to test unit for oven not turning on. Found UI issues. Unit is receiving proper voltage. Buttons are doing different functions than designed. Needing control board to correct issue.; ordrng 1 W11126814 (cntrl-elec)
Near Belton, TX 76513
Cliff
Job Details: 10/28/2020
DRYER WHIRLPOOL WED4815EW1 Arrived on site to diagnose a dryer that is taking too long to complete cycles. Tested unit and found Low airflow through unit caused by clogged external venting. Customer will need to have venting cleaned to complete repairs.
Near Copperas Cove, TX 76522
Al
Job Details: 10/28/2020
MICROWAVE JENN-AIR JMW2430DS01 Arrived on site and inspected wall oven/ microwave combination F2/E1 error code.Confirmed the complaint and attempted diagnostics test mode and unit UI continuously beeped and gave the same error code.Unit will require the UI to complete the repair.Ordering the stainless steel UI.Office to reschedule the customer for return service.Needs more work.; ordrng 1 W10887855 (CONTROL PANEL)
Near Georgetown, TX 78626
Tommy
Job Details: 10/28/2020
DISHWASHER WHIRLPOOL WDF540PADM3 "Replaced panel and UI, control still needed to resolve problem. Ordering control office to reschedule.; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W10906428 (CONTROL)"
Near Georgetown, TX 78626
Tommy
Job Details: 10/28/2020
RANGE WHIRLPOOL WFE525S0JS0 Arrived onsite for previously diagnosed parts. Installed new control and tested unit tested good. Job Completed.
Near Georgetown, TX 78626
Tommy
Job Details: 10/28/2020
MICROWAVE WHIRLPOOL WMH3205XVB1
Near Lakeway, TX 78734
Robert
Job Details: 10/28/2020
COOKTOP KITCHENAID KICU500XSS01 Arrived on job for complaints of no power. Found the module dead. Will need to replace both display and module together to correct problem. ; ordrng 1 WPW10396615 (display)
Near Meadowlakes, TX 78654
James
Job Details: 10/27/2020
REFRIGERATOR FRIGIDAIRE PLRU1778ES0 Arrived on site and found door not square with cabinet. Inspected door and found lower hinge corner is collapsed and hinge bent as well causing door to not sit properly with cabinet. Found door is sealing good but the door cannot be adjusted due to failure. Job complete
Near Meadowlakes, TX 78654
James
Job Details: 10/27/2020
REFRIGERATOR WHIRLPOOL WRX735SDBM00 Arrived on site and installed new ice maker kit and ice container. Unit tests good. Job complete
Near Austin, TX 78737
Luis
Job Details: 10/27/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM01 "Arrived on site for cooling complaint. Found some ice build up on evaporator,ran diagnostics fan motor not powering removed cover,defrosted evaporator,good voltage to fan motor reading 14vdc found a crack on thermistor. Replaced fan motor,per service pointer replaced harness secured thermistor to correct location on suction line using foil tape and a zip secured evaporator to liner using clamps and zip ties,secured cover with 4 screws changed defrost setting to basic,checked air flow good.
Near Georgetown, TX 78633
Tyler
Job Details: 10/27/2020
DRYER SAMSUNG DV45H7000GWA2 Arrived on site for dryer that would heat but take more than one cycle to dry the clothes all the way. Upon arrival I took the venting off the dryer and ran a diagnostic and could not find any error codes are in indications of the dryer hanging hardware failure’s. I have to take the venting off I put the unit back together and ran a venting test kit test to verify the pressure in the drum and airflow were good when the venting was off and during the test the unit never showed indication of a clog inside the dryer and then reset the machine and reconnected the vent hose and retest the vent to to verify pressure within the wall and found that there was a clog somewhere in the venting of the house and recommended to the customer that they get a That they get a dryer vent cleaning company to come out and clean the venting inside the wall. I also found a good amount of water condensating inside of the venting of the wall of the house. Other than all of that the u
Near Georgetown, TX 78633
Cliff
Job Details: 10/27/2020
REFRIGERATOR MAYTAG MFD2562VEM11 Arrived on site to diagnose a refrigerator that is not producing ice. Found icemaker heater failed. Replaced icemaker assembly and tested unit. Found all is functioning properly at this time. No leaks were found at time of service
Near Austin, TX 78738
Robert
Job Details: 10/27/2020
OVEN KITCHENAID KEBS278DSS10
Near Austin, TX 78752
Jacob
Job Details: 10/27/2020
REFRIGERATOR WHIRLPOOL WRT549SZDM01 "Arrived onsite for unit dripping water from freezer. Looked at freezer, found that the fill tube extension for the ice maker was fully inserted inside the fill funnel on the ice maker. Re inserted fill tube extension. Unit called for water. No leaks at this time. Job complete"
Near Georgetown, TX 78633
Cliff
Job Details: 10/27/2020
REFRIGERATOR WHIRLPOOL n/a Arrived on site to diagnose a refrigerator that is building ice in the freezer. Tested unit and found clogged evaporator drain. Cleared evaporator drain grommet and advise homeowner unit would need to be fully thawed before issue would resolve. No further repairs are needed and all is working properly at this time
Near Buda, TX 78610
Kevin
Job Details: 10/27/2020
REFRIGERATOR WHIRLPOOL WRF954CIHB00 Arrived on site and inspected refrigerator and found drain hose is clogged. Replaced drain hose ordered by previous technician and disassembled freezer and defrosted it. Sent picture of frozen drain hose to CS. Icemaker has not arrived call will be rescheduled when it does.
Near Austin, TX 78758
Scott
Job Details: 10/27/2020
WASHER WHIRLPOOL WTW7500GC2 Arrived on site for washer not finishing load . Found oil leaking on stator . Will need gear case slider and clutch . Call to set return ; ordrng 1 W10734521 (slider) and 1 W10754448 (clutch) and 1 W11455453 (GEAR CASE )
Near Austin, TX 78746
Kevin
Job Details: 10/27/2020
WASHER WHIRLPOOL WFW9200SQA12 "Arrived on site and found washer is completing a load on normal, washer spun, drained and completed load. After that was done set new wash cycle on heavy duty. Observed it for 15 minutes, then set it on a delicate cycle and observed it for nine minutes. At this time washer is operating properly. Customer has a picture of the last time the washer did not complete a load, the display is showing a capital letter “A” and nothing else. Spoke with tech line and they have no history of this type of error, job complete"