"Arrived on site for no water or ice. Replaced isolation valve,tuned on water source no leaks at valve,tested water dispenser,water dispensing,no leaks,ran icemaker harvest passed icemaker filled with water. Used w11246413"

Arrived on site for unit sparking. Upon arrival tested and confirmed. Sparks are coming from internal cavity. Found Failed high voltage system. Magnetron and transformer are sparking. Unit would need complete high-voltage rebuild. Customer stated unit would not be economical to repair. Job complete.

"Arrived on site for potential clock issues. Upon arrival, inspected and test unit. There are no saved error codes. Customer states that after several days the clock time is about :20 seconds different than her counter microwave clock. I explained to customer that clocks operate off of hertz and that with both appliances are controlled separately that there can be differences between any clock including wall clocks or wrist watches. Unit is operating a designed. No gas leaks present at this time. Job complete. No parts installed. Job complete"

"On arrival verified complaint of noise in system. Customer recorded noise and showed me, it is some sort of buzzing sound but unable to determine cause from the recording. Unit has no excess frost or condensate in the unit. Ran diag mode and activated all fans, dampers, and compressor and was unable to replicate the sound. Attempted multiple times. Unit is currently working as designed. Job complete no parts installed."

Arrived on site to test unit for unit not washing correctly. Test unit and found motor working correctly but found 50% of the upper and lower spray arms clogged with food. Cleared spray arms test unit and unit test good job complete. No parts used.

"Arrived on site to install previously diagnosed and ordered parts. Due to the sealed system leak, I removed and replaced the compressor, access valve, UV dye drier, and placed a sleeve on the heat exchange tubing where the leak was located. Vacuumed the system and pressures held at -30/0. I installed 64g of R600 refrigerant and monitored the unit and it is operating as designed and cooling properly. No water leaks observed during service, job completed. R600, NITROGEN, W11506635, WPW10143759, W11557671"

"WRF535SWHZ10 Arrived on site to replace ordered part. Replaced thermistor. Upon further inspection, noticed freezer door was not opening and closing properly and right side door gasket compromised. Ordering W10830162 Gasket, W11658402 rails. No water leaks present at this time. Customer agreed to reschedule June 12. W10316760 thermistor ; ordrng 1 W10830162 (Gasket) and 1 W11658402 (Rails)"

"Arrived on site to diagnose microwave that sounds like it's popping or arcing sometimes. Tested unit and could not duplicate the popping, but the mag was very very loud. Replaced cap mag and diode to resolve both issues present. Tested and found noise significantly reduced. Parts used - W10750446, W11256462, W10818686."

"Arrived on site to replace refrigerator door with dent. Replaced door and nameplate, tested unit, unit is running as intended. No leaks present at this time. Job complete. USED LW10912313 W11223753"

"Arrived on site to test unit for freezing food in RC. Temps in RC were at 45?. Tested control damper found it staying open. Removed IM assembly and tested thermistor, thermistor reading 5.1k ohms. Replaced damper (WPW10196393) and tested, damper is now properly opening and closing. Unit is running as designed, job complete."

On arrival verified complaint moisture on fc gasket. Found all gaskets are sealing and horizontal mullion is dry left side door is tweaked causing it to push out at top and be sucked in at bottom. Adjusted the leveling of the unit to relieve tension on the door and have front higher then rear. Unit seals correctly and advised customer it can take some time to relax back into the proper position. Job complete no leaks detected during service. No parts installed

On arrival verified complaint of to high current and light inside drum. Advised customer the unit is required to be on its own circuit. The light customer states is inside drum from where the water comes from. Verified inside unit no harnesses are damaged and no signs of arc. Due to light complaint reattached the water valve harness as a precaution if it wasnt seated correctly. Checked voltage and polarity are correct. Checked if water valves at wall are hot. Found less then .2vac at both valves. Unit is working at this time. No leaks detected during service. Job complete.no parts installed

"Arrived on site for a range that is tripping the breaker. Inspected unit and work area. The customer advised that the cooktop works, but that the oven will tripped the breaker within minutes after starting to preheat. I gained access to the back of the unit and found no pinched wires, or any signs of grounding with happening within the unit. I checked the elements and found them within range. I test the unit on a big cycle using an amp clamp and found the unit flipping back-and-forth between 10.47 A and 14.97 A before the breaker was tripped. I checked the breaker and found that the breaker was a GFCI/AFCI combo breaker. I called whirlpool tech line and spoke to Joe SR# 7739213929. He advised that based on my checks, the issue would not be with the appliance, and would be with the breaker. He did advise that AFCI and GFCI breakers are all made differently, and that it appeared that this specific breaker type was just too sensitive for the unit. He advised to make no repair at this time in the unit is working and operating as designed. Call complete. No parts were installed."

"WEG745H0LZ4 Arrived on site for oven not burning properly. Inspected unit and Bake cycle at one point ignited after 30 seconds. Upon further inspection, I found some burner holes to be slightly plugged. Cleaned burner with orifice cleaner. Re tested and now unit is functioning as designed. No parts replaced."

"Arrived on site for no lights in fresh food section. Tested switches passed left doors open,led module started strobing diagnosed unit will need a new led module ; ordrng 1 W11470191 (Led module)"

"Arrived on site to inspect unit for error code f9e1. Upon closer inspection found harness failed pump was running non stop and burned itself out. As well as control being corrupted. Replaced control, harness and pump, tested unit, unit is running as intended. No leaks present at this time. Job complete. USED W11568984 W11396717 W11419171"

"Arrived on site for oven not operating as well as center burner and right rear burner not operating. Upon arrival, Ran diagnostics and get F1-E0 control failure. Test unit and found Right rear burn not sparking, confirmed burner operates when using a lighter. Also center burner not lighting. Confirmed gas flow through orifice. Need to replace right rear electrode, control and center burner. Ordering oven igniter, control, right rear electrode, center burner, and spark module. Office to reschedule ; ordrng 1 W11475513 (Center burner) and 1 W11620552 (Control, white) and 1 W11565127 (Spark module) and 1 W11688146 (Right rear electrode) and 1 W11590294 (Oven igniter)"

Arrived on site to inspect unit for thumping noise coming from unit intermittently. Upon closer inspection found unit unlevel and basket missing holes. Will need to order basket and return. Office to reschedule. NO PARTS USED ; ordrng 1 W11513243 (Basket)

"KRFC300ESS07 Arrived to inspect no cool. I found the unit in the off position, via the control and when switched on, the compressor could be heard to groan and there was no motor operation. I tried a known-good start device and there was no change. The compressor had a locked rotor and will require replacement. Office to order parts and set service for two hours, R600a and all copper. No leaks observed during service. ; ordrng 1 W11557425 (Compressor) and 1 W11598433 (Evaporator) and 1 WPW10143759 (UV Drier) and 1 W11506635 (Service Port) and 1 2HourSealedSystem (R600a All Copper)"

"WED4815EW1 Arrived on site for unit not drying properly. Upon arrival, inspected inner duct of the unit and airflow exiting outside home and found no lint buildup. Unit was in a tight space. Proceeded to pull out unit about 6 inches and re tested. At this time, unit is functioning as designed. Customer will monitor unit with it pulled out and follow up if issue occurs again. No parts replaced"

"WDTA50SAKZ1 Arrived on site for unit not dispensing. Upon arrival, customer stated they will have to manually open dispenser after first initial wash. Proceeded to replace dispenser and control. Re tested and now dispenser opened. Ran a overall checkup diagnostic and now unit is functioning as designed. No water leaks present at this time. W11412300 dispenser and W11672039 control"

"Arrived on site for burner not going low and middle burner turning off. Found center burner did not have a simmer flame. Removed knobs and internally adjusted set screw for all,burners. Found center simmer orifice was clogged removed and cleared. Verified operation. Call complete. No parts."

"Arrived on site for cooktop. Upon arrival spoke to Techline and went through previous work and current state of operation. Techline SR# 7739127699, got a hold of engineering and was able to determine that the ui previously sent for repairs was not the correct part to and it in stead needs W11670421, but they will need to research and confirm new part number is an exact match before we reschedule for repairs. Techline/engineering stated they would reach out the TG for further steps on how to proceed. Ordering W11670421 ; ordrng 1 W11670421 (Ui control)"

"Arrived on site to test unit for buzzing sound. Customer stated unit will start buzzing every morning at 5am for about 30 minutes. Tested unit, all components are properly engaging with no buzzing sounds. Sounds like unit is not defrosting soon enough and frost is building up on the evaporator coil just enough to make the evap fan make contact and start buzzing. Switched defrost timing from adaptive to forced in order to eliminate frost building up too much. Unit is running as designed, no parts installed, no leaks detected, job complete."

Arrived on site to inspect upper oven door for damage. Found engineering digits in model number were not correct. Ordering inner door. Office to reschedule. No parts replaced at this time. ; ordrng 1 W11617223 (Inner door)

Arrived on site to test unit for oven tripping breaker. Turn red oven on and at 125? breaker tripped. Turned breaker back on and unit pre heated correctly. Job complete. No parts used

"Complaint was that washer was making a loud noise. Found error code f8e1, f0e3. Ran diagnostics and confirmed noise during spin, inspected underneath and confirm gearcase is leaking oil. Rotor screw was lying on floor. Checked to see if agitator comes off and I got it off and confirmed teeth are bad on agitator l found spanner nut and tub completely black. Authorization needed. Office will,call to,schedule. Will need all parts sent and new parts listed. ; ordrng 1 W10902814 (Agitator) and 1 W11551646 (Spanner nut) and 1 W11551646 (Stator) and 6 W11027980 (Screw)s and 1 W11178227 (Basket) and 1 Authorization (Authorization)"

"Arrived on site for dryer not working right and not giving off any alarm when finished, verified times were on, confirmed buttons nor timer has tones. Replaced control panel with knob. Verified operation. Dryer working as designed but vent is restricted. Advised customer they will need to have vent cleaned. Call complete."

"On site or a washing machine that is not spinning when the unit says its trying to spin and its not feeling when its saying that its billing. The customer showed me two videos of what the customer was talking about and advise that when it was supposed to be going, the unit was just sitting idle. I did notice that the machine was saying the unit was sensing the load, but nothing was happening for about 3 to 5 seconds. The video ended and I could not see exactly what happened beyond that. They also showed me another video where the unit was saying that it was in a spin cycle and the basket was spinning very slowly. That video only lasted about 5 to 7 seconds around the unit into diagnostics and found an F7 E4 (basket re-engagement failure) error code. I tested the unit and found at the slider was having a hard time shifting between agitation and spin. I replaced the slider and tested the unit. I found the unit working and operating as designed. Call complete. W10734521."

Arrived on site for frost in freezer . Found frost building up around door on upper right hand side and front of middle drawer. Found small air gap around gasket . Reshaped gasket and perma gummed 212643 truck stock upper right gasket . No water leaks detected at time of service . Job complete

"Arrived on site to test unit for leaking, tested unit found all components activating properly but after running unit for 10 minutes, found excessive amount of suds present inside unit, images uploaded, customer does not have a water softer and is using cascade pods, advised customer to run multiple empty cycles with vinegar to remove all the soap buildup, if issues persists recommended to try different brand pods, also advised customer to use rinse aid to help with dish drying, unit is running as designed, no leaks detected job complete no parts"

"Arrived on site to test unit for not cooling, tested unit found compressor running but no frost buildup, unit has a leak and will need to be pumped with nitrogen to determine where it is, fix the leak and replace compressor, ordering FC evaporator as precautionary rescheduled for 6/6 no parts installed ; ordrng 1 W11546605 (FC evaporator)"

WRS571CIHZ05 Arrived to inspect noise. The diffuser would chatter during operation and I removed and replaced. The noise issue was resolved and the unit operated as designed. No leaks observed during service.

"Arrived onsite to replace faulty control. While at the control checked temperature probe and was good. Replaced control and tested. Ran unit up to 400 degrees and tested. Unit heated and cooled properly, fan shutting off as designed. Job complete"

Arrived on site for wall oven with failing gasket. Upon arrival customer also pointed out discoloration on bottom of oven liner as well as heat coming from bottom under oven door. Upon further inspection I found gasket pins not holding gasket w11262572 in place and replaced it. Also instructed customer on how discoloration and airflow in oven work and thats normal operation for both. Unit now works as designed. Call complete

"Arrived on site for loose handles. Upon arrival,inspected unit and found right side of Fc handle is about 1/4 turn loose and left rc door handle has bottom set screw was completely on incorrect side of mounting stud. Corrected issues. Unit is operating as designed. Job complete . No parts needed"

"MED4500MW0 Arrived to inspect knob issue. Per SP W11693378 - Special Project S15110 - SP?W11708423, I removed and replaced the timer and knob assemblies with the upgraded parts. The unit operated as designed."

Arrived onsite for a refrigerator to replace previous diagnosed parts. I tapped the system and found it full of refrigerant. I replaced the compressor and drier. I added an access valve to the compressor. I vacuumed the system and charged it with 56 grams of R600A. I tested the refrigerator in service test 4 and had good pressures and refrigerant flow thru both evaporators. There were no water leaks present at the time of service. Call complete.

On arrival verified complaint if not running full cycle. Replaced motor as previously diagnosed. Ran cycle and unit is now running correctly. Job completed installed 279827

"Arrived on site to test unit for door slamming down. Inspected unit found spring and bushing on the left side has slipped off. Reattached the spring and tested unit, unit is now functioning as designed, no parts installed, job complete."

"Arrived on site to inspect dishwasher noises. Upon further inspection, the customer advised that the dishwasher is fine, but their microwave is making an add noise. I corrected the ticket to read the microwave and corrected the model/serial numbers on the ticket. Using my microwave tester, I tested the unit for 30 seconds and the unit operated and sounded normal. After a few more tests, the unit became loud as if the heating components are beginning to fail. I am ordering the magnetron, capacitor, diode and CNOTE-LSO PER CUSTOMER REQUEST and scheduled return service for 06/07/24 (KC). Unit is currently operating as designed other than the noise. I recommended that the customer unplug the unit for safety if they noticed the unit malfunctioning any further.; ordrng 1 W11678970 (Capacitor) and 1 W11256462 (Diode) and 1 W10754299 (Magnetron) and 1 W11446747 (Transformer) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"

"Arrived on site to install sealed system parts to resolve no cool refrigerator. Replaced compressor and dryer. Found suction line folded and crimped, so I replaced a section of the suction line. Vacuumed down and found good vacuum. Charged to spec. Tested unit and verified all working as designed. Repair completed. Parts used - W11557425, W11506635, Wpw10143759."

Arrived on site to test unit for unit not working. Test unit and found unit giving wash motor error code. Removed motor to test and motor test good. Turned unit back on and unit working as designed job complete. No parts used

Arrived on site to replace sump and motor and adjuster kit. Replace short parts test unit and no leaks present at this time. Job complete. W10712394 WPW10780877

"WTW5057LW0 Arrived to inspect leak during drain. Inspection revealed no obvious signs of damage to the drain pump, hoses and bottom of the tub. Service test mode showed F8E1 and F7E7, which were cleared for testing. Shortly after starting the test, water came from the front right of the machine. Secondary inspection revealed the tub had a provision for a heater with a factory molded block plug. The plug had dislodged, allowing full water flow out of the heater provisional mounting port. Office to order tub assembly and contact the customer to arrange return service. Dry testing the machine, no other issues were found. No leaks of the water supply and drain observed during service and I left the unit unplugged and water shut off. ; ordrng 1 W11219115 (Tub, Outer)"

"Arrived on site for a washing machine that is not filling up with enough water. Inspected unit and work area. The customer stated that the washer does complete each and every cycle but that the water does not seem to fill up the tub. I ran the unit through diagnostics and did not find any stored error codes. I ran the unit through an auto test and found the unit working and operating as designed. I asked the customer what type of cycles she tends to use and she advised that she normally uses the normal cycle. I did advise the customer that this is a low water washer and that it is not designed to fill the tub up with water. Customer advised that she did not like that because she is used to old washer is that used to fill up 3/4 the way up the basket at least with water. I did advise the customer that the low-water washer is designed to work with less water and still provide an efficient cleaning. The customer said that she just doesnt think that the washer is really actually cleaning the clothes as well without the water present. I told the customer how to get her the highest water level on the washer using the deep water wash and certain cycle selections to give her more water, but did explained that the unit is functioning and operating as designed. Call complete. No parts were installed."

Arrived on site and replaced previously diagnosed RC evap cover(W11395558) and control kit(W11533213). Unit now working as designed. No leaks detected. Job complete.

"Arrived on site for unit not self defrosting. Customer defrosted unit,replaced main control,ui and harness that includes new bimetal. Used w11558184,w11558187,w11566475"

Arrived onsite for a refrigerator that is freezing food in multiple locations in the RC. The customer stated its freezing food in the crisper drawers. I tested the temperature in the crisper drawers with the refrigerator set at 39 degrees and found the drawers bouncing between 34-35 degrees. I tried to run some test and could not get the unit in diagnostics. I called techline and spoke with Bruce SR# 7739220773. Bruce and I tried again to get the unit in diagnostics and it would not enter. Bruce advised to change the main control and then run some test. I replaced the main control and had the same results. I changed the UI and had the same results. I called techline back and spoke with Nate. Nate had me disconnect a few different molex connectors and then try to enter diagnostics. I was able to get in and we ran multiple test finding everything working as designed. I was advised to set the main left side FC compartment to 3 degrees and leave the RC at 39 degrees and the right side FC at 0 degrees then have the customer monitor it for freezing product. I was advised to let the customer know that after 24 hours if the temperatures were good then leave the settings where they were but if they were not cold enough in the RC to adjust them as needed. I also let the customer know per Nates instruction to call if things continue to freeze after 24 hours. Call complete. INSTALLED W11455229 CONTROL W & W11664671 CONTROL.

Arrived onsite for a refrigerator to replace the previous diagnosed parts. I replaced the dual valve and sealed the chassis to the liner around the freezer door. I tested the dispenser and water is dispensing now. Call complete. INSTALLED W10841140 ADHESIVE & WPW10341329 DUAL VALVE.

Arrived on site for dishwasher showing f6e1. Customer said there was another code too but doesnt remember l touch panel is unresponsive. Removed and replaced console. Reassembled and verified operation. No codes showing with new panel. Diagnostics completed properly. Call complete.

"Arrived on site ,replaced igniter,dsi control,main harness WPW10324262, W10860916, W11458864. Ran preheat ,unit is igniting first click and let cycle couple time . Unit is igniting every time . No gas leaks detected at time of service . Job complete"

"Arrived on site to install previously ordered parts. Replaced far right orifice holder WP7527P004-60, 3 bezels WPW10559494, and module WPW10475150. Having same sparking issue with remaining to ignite after has already ignited. Also found front center orifice holder is incorrect. Need replace center rear igniter and need to order front center orifice holder, Igniter harness, Main harness, 1 bezel, and 6 additional screws. Office to reschedule ; ordrng 1 WPW10559494 (Bezel) and 1 74009553 (Front center orifice holder) and 1 W10207826 (Harness) and 1 W10207825 (Main harness) and 6 WP3368921 (Screws)s"

"Arrived on site to inspect refrigerator door switch broken. Upon further inspection, the customer pointed out the freezer (FC) section door switch was broken. I inspected the entire unit and other than the switch, the unit is operating as designed. I removed and replaced the door switch and tested and unit is operating as designed. No water leaks observed during service, job completed. W11457217"

"Arrived on site to replace previously diagnosed parts. Replaced shock absorbers X4 (W11316766) and control (W11680389). Tested unit, no off balance sounds but during high speed spin unit started to make a consistent squeal sound. Unit has failed bearings. Office to order parts pertaining to bearing change and reschedule. ; O-emld tckt"

Arrived on site to replace board and element and sump and motor. Removed old sump and motor and found damaged tub. Tub had small holes all over. Customer will just buy new dishwasher job complete.

"Arrived on site. Ran diagnostics recirculating pump not running,replaced defective pump ran diagnostics all test passed. Used w11542867"

"Arrived on site to replace track stops and upper spray arm diagnosed on previous trip. Replaced track stops and upper spray arm, tested unit, unit is running as intended. No leaks present at this time. Job complete. USED WPW10498900 WP8565925 - both"

"Arrived on site to diagnose wall oven that had issues with the console. Examined unit and found a white screen that did not respond to any presses. Power cycling unit just triggers a reset and right back to white screen. Replaced console and retested. Unit works, but console has a dead wireless module and has no MAC OR SAID info. Reordering console. Return visit set for 6/6.; ordrng 1 W11600321 (Console)"

"Arrived on site for not operating, upon arrival,inspected unit. Found terminal block has failed. Replaced terminal block 279320. Test unit and found unit heat but does not tumble. Found busted belt. Replaced belt 341241 with truck stock. Test unit and now operates as designed. Job complete."

Ive done so for a refrigerator that is frosting in the freezer section and is dripping water out of the dispenser. Inspected unit and work area. The customer showed me what was going on with the unit and advised that the dispenser has been broken for sometime. I did confirm the customer complaint and used a dispenser repair kit to fix the dispenser. I tested the unit and found the unit working and operating as designed. Call complete. 8201756

"Arrived on site for frost in freezer section . Found small air gap on top of freezer door . Frost build up just in upper section ,evap clean of frost .Heated gasket and Permagum (TS 212643)gasket back into shape . Also found doors are rubbing when closing . Found fresh food door bowed out in center . Ordering fresh food door and badge . No water leaks detected at time of service .call to set return . ; ordrng 1 W10912110 (Fresh door SS) and 1 W10884773 (Badge) and 1 212643 (Sealer gum)"

"Arrived on site for refrigerator making noise, ran test and found air damper was very loud. Removed shelves. Replaced air damper. Verified operation. Call complete. WPW10479155"

"Arrived on site to test unit for clothes being left wet. Customer presented video with a very off balance basket. Replaced shock absorbers (W11316766) and tested unit, unit is now spinning uniformly and is running as designed, no leaks detected, job complete."

"WDT730HAMZ1 Arrived on site for spray arm not working. Upon diagnostics, the wash motor was not running. Replaced wash motor assembly. Re tested unit and now unit is functioning as designed. No water leaks present at this time. W11613480 pump and motor assembly"

Arrived on site to test unit for some flames too high. Adjusted flames to recommended. Unit now working as designed. Job complete.

"Arrived on site for dishwasher having dispenser issues . Found dispenser door not staying latched. Replaced dispenser assembly WPW10428217. Ran diagnostics, no error codes or water leaks detected at time of service. Job complete"

"Arrived on site to install wiring harness per previous visit. Disassembled unit and replaced harness. Tested and found unit still wasn't igniting. Replaced dsi board again and tested. Verified proper function and unit working as designed. Parts used - W10860916, W11458864."

Arrived on site for fz ice maker leaking . Ran harvest test . Found ice maker allowing too much water to be dispensed and over filling IM . Replaced ice maker W11658802. Ran harvest and all checked normal. No other issues found . No water leaks detected at time of service . Job complete

"KRFC704FSS02 Arrived on site for ice maker bridging and and ice dispenser auto dispenser. Upon arrival, confirmed ice dispenser randomly activated on its own. Also confirmed the ice bridged together. Called techline and spoke with Rob SR# 7739207970 advised to lift front of unit about 8th of an inch and and reduce main shut off valve in order for water to dispense .5 seconds per oz. In regards to the auto ice dispensing issue, recommended to order UI on left door and dispenser UI. Ordering W11330486 panel UI and W11533213 control kit. Office to reschedule. No leaks detected at this time. ; ordrng 1 W11330486 (Panel UI) and 1 W11533213 (Control kit)"

"Arrived on site to replace bellow and retainer diagnosed on previous trip. Replaced below and retainer, tested unit is running as intended. No leaks present at this time. Job complete. USED W11106747 W11266654"

"Arrived on site to test unit for getting stuck on wash. Customer stated unit would not progress past wash. Tested unit found actuator not shifting properly. Replaced actuator (W10913953) and control (W11498796) as precautionary. Unit is now running as designed, no leaks detected, job complete."

"JGCP436HL00 Arrived to inspect burner issue. I found the center rear burner was still a little slow to ignite and I inspected. The prior adjustment had been slightly too conservative and after correcting, the burning ignited immediately. No gas leaks detected during service."

WFG320M0MS0 Arrived on site for door gasket issue. Inspected door gasket and found it compromised. Replaced gasket. Customer also mentioned a gas smell when using oven only. Tested consumer bake cycle without aluminum foil blocking vents and gas smell was not noticed. Unit is functioning as designed. WPW10535778 gasket

"Arrived on site to inspect unit for broken light. Upon closer inspection found leveling feet not down causing ice maker to leak and travel down to fc door switch and freeze over. Leveled unit and cleared ice out of door switch, unit is running as intended. No leaks present at this time. Job complete. NO PARTS USED."

"Arrived on site to replace lower harness diagnosed on previous trip. Replaced harness, tested unit, unit is running as intended. No leaks present at this time. Job complete. USED W11643701"

"Arrived on site to replace harness diagnosed on previous trip. Replaced harness, tested unit, unit is running as intended. No leaks present at this time. Job complete. USED W11643701"

On arrival verified complaint of leaking washer from front of unit. Customer says it comes out under the door. Showed customer they have to Clean the glass to prevent leaks from door. The glass was very dirty and had hair build up. Job complete. No parts installed.

On arrival verified compliant of unit making noise at end of wash cycle. Ran error codes and found off balance and overload. Visual inspection found rotor bolt came off. Rotor bolt had very little loctite on it. Removed rotor and verified all other components are good. Replaced with new bolt. Ran diag cycle and unit had no more noise. Job complete no leaks detected. Installed W10752189 from SS stock; ordrng 1 W10752189 (Bolt SS replenishment)

"Arrived on site for refrigerator not cooling. Upon arrival confirmed issue and found air ducts filled with ice in the center diffuser. Tried installing new thermostat then Found evap cover, and foam air ducts breaking down causing a clog and ice build up. Evap and rest of unit is working as designed. Ordering W10666603 duct, W10573325 cover, W11199204 diffuser. Rescheduled customer for 06/05/24 to complete repairs; ordrng 1 W10666603 (Duct) and 1 W10573325 (Evap cover) and 1 W11199204 (Diffuser)"

"Arrived on site to install previously diagnosed and ordered parts. Due to the UI missing digits, the evaporator not defrosting properly, the ice door and ice maker fascia failures and right RC door gasket being torn, I removed and replaced the ice maker fascia, ice bin door, right RC door gasket, FC drawer brackets, evaporator fan motor harness and fan blades and the UI/hv control kit. While replacing the evap motor/harness, I found a large opening in the FC liner just above the right side cap tube area that appeared to have been melted at the manufacturer. Using some permagum from my van stock (212643), I filled the opening to seal off any warm air that might be leaking into the freezer section. I placed the unit in diagnostics and tested and the unit is operating as designed. I advised the customer of my findings and repairs. Advised the customer that the unit should be fully cooled within 24 hours. No water leaks observed during service, job completed. 212643, WPW10514110, W11171728, W11637688, W11668671, WP67006337, W10407212, W10864261."

On arrival verified complaint of Fc door not shutting. Found left rail is damaged. Replaced both rails and unit is now closing correctly. Job complete installed wpw10397635 and wpw10397636

"WED5620HW2 Arrived on site for unit making noise. Upon arrival, tested unit and heard a metal chattering noise. Upon inspected, noticed blower duct on unit as chattering. Lifted exit point on duct and noise went away. To remedy issue, folded aluminum tape double sided and inserted underneath exit point duct and re tested. Noise went away. Customer is concerned the noise will occur again and they will be out of warranty. Advised customer to escalate with WP if issue occurs again. No parts replaced"

"Arrived on site for blower making noise, customer has video of noise. Also says unit stops then starts again. Found controls working properly. Motor has different speed but slight rattle in high. Replaced blower. Verified operation. Call complete. W11106377"

"Arrived on site to install previously diagnosed and ordered parts. Due to the RC evap,fan not working, I removed and replaced the RC evaporator cover and adjusted the suction line and cap,tube by pushing them back towards the back wall and setting the defrost thermistor on the suction line at the joint. Pulled the unit out and inspected the drain tube and found it badly gapped (photo). Using some manufacturer approved silicone, I placed a bead around the opening of the drain tube and re-installed the tube and sealed off the gap (photo). Placed the unit back in its space and tested in diagnostics. Unit is operating as designed and I recommended the customer allow the unit to cool for at least 24 hours before placing items back inside. No water leaks observed during service, job completed. W11610999"

Arrived on site with new valve. Removed top panel. Found 1 screw was threaded and broke off when removing. Replaced dual valve. Verified operation. Reset for Thurs to replace screws and ; ordrng 1 W10597166 (Holder) and 10 W11699921 (Screw)s

Add on . Arrived on for lint screen not going in properly chute . Found pencil ( yellow #2) stuck in chute halfway down Removed obstruction. Nothing else found . BLower wheel is in good shape . Ran unit . Heating and venting are normal. No parts used . Job complete

Arrived on site for range not turn8ng ui on. Upon arrival found 120vac going to control. Replaced control w11342985 and found control functionality restored. Call complete

Arrived on site to correct plug cord issues. Made adjustment to plug outlet. Test unit and is operating as designed. Job complete

Arrived onsite for a dishwasher not draining. On arrival I found the dishwasher was drained. I ran the diagnostics cycle and found no stored error codes and the machine completed the cycle working as designed. Call complete. NO PARTS INSTALLED.

Arrived on site for Special Project S84638 - W11632139 x4?LED Replacement. Replaced all 4 sets of LEDs W11632139. Test unit and is operating as designed. Job complete

Arrived on site to test unit for knob not sitting correctly found valve not sitting straight. Secured valve test unit and unit test good. No parts used job complete.

Arrived on site to test unit for metal piece connection glass cooktop was not secured correctly. Secured metal frame test unit and unit test good job complete.

"Arrived on site to test unit for noise. Customer stated noise is coming from damper control. Replaced damper (WPW10594329) and tested, unit is now functioning as designed, job complete."

Arrived on site for dead dryer . Found breaker tripped . Reset breaker. Ran dryer unit is heating properly . Let run for some time . No issues found . Did not trip breaker while in home . No lint build up . Recommended having breakers replaced if it happens again. No parts installed . Job complete

"Arrived on site for dead range . Found breaker tripped . Reset breaker. Ran range ,preheated and had all top burners on , unit is heating properly . Let run for some time . No issues found . Did not trip breaker while in home . Recommended having breakers replaced if it happens again. No parts installed . Job complete"

"Arrived on site for a wash machine. That is having a hard time draining at water. Inspected unit and work area. I found the tub, empty and ran the unit through an auto test. I found the drain pump kick on, but it was not pumping out water like it should. Checked underneath and found all connections were secure. I replaced the drain pump and tested the unit again. Found that the drain pump would not turn on until I started wiggling the machine. I went ahead and replaced the wire harness and tested the unit. Found the unit working and operating as designed. Call complete. W11396717 and W11568984."

"Arrived on site to test unit for grinding noise. Inspected unit found cam has been grinding due to white plastic residue on the part. Replaced cam (W10721967), actuator (W11481722) and belt (W11239857) as precautionary. Rand drain and spin cycle, no grinding or noises present. Unit is running as designed, no leaks detected, job complete."

"Arrived on site to test unit for lid not locking. Found lid was damaged preventing proper engagement of latch. Replaced lid and found in diagnostics gearcase is failing. Recommend gearcase, slider, clutch, rotor and suspension. Needing autho and office to reschedule. ; ordrng 1 W11393685 (Gearcase) and 1 W10734521 (Slider) and 1 W10754448 (Clutch) and 1 W10915701 (Rotor) and 1 W11130356 (Suspension)"

"Arrived on site to inspect unit for not rinsing clothes properly. Upon closer inspection found basket missing holes all over unit causing rinsing issues. Plugged unit in found lock clicking constantly, replaced latch, tested unit, actuator not shifting properly and capacitor humming. Replaced actuator and capacitor, tested unit, unit is running as intended. No leaks present at this time. . Ordering up basket and will return. Office to reschedule. USED W11428524 W11307244 W11481722; ordrng 1 W11172199 (Basket)"