Service History 383

Near Mustang Ridge, TX 78610
Kevin
Job Details: 09/29/2020
OVEN WHIRLPOOL WOS31ES0JS00 "Arrived on site and inspected oven and found thermal fuse has failed, after replacing thermal fuse set oven to preheat and it is operating normally, took one picture of it heating. job complete."
Near Austin, TX 78744
Kevin
Job Details: 09/29/2020
WASHER WHIRLPOOL WTW4955HW1 "Arrived on site and inspected washer and did not find any saved error codes. Found a load in washer and inspected it and found it is mixed and has been wrapped around the agitator/loaded the old way. Showed homeowner The correct way of loading dishwasher to prevent unbalanced loads. Ran a calibration cycle and washer is operating as intended, job complete"
Near Georgetown, TX 78633
Jonathan
Job Details: 09/29/2020
REFRIGERATOR WHIRLPOOL WRS970CIDM00 "Arrived on site for refrigerator not dispensing water or making ice. Performed diagnostics and tested eater dispenser. Found off brand water filter in unit and was not able to remove as designed to. Disconnected water filter housing and tested water dispenser. Performed diagnostics mode and cycled ice maker and found ice maker rotating. Will need to replace filter housing and filter to continue ice maker testing.Removed failed filter housing and filter. Installed new filter and housing. Flushed water through dispenser until all air and water was coming out clear. Cycled ice maker and checked fill. All tested good, no water leaks detected.
Near Leander, TX 78641
Jonathan
Job Details: 09/29/2020
REFRIGERATOR WHIRLPOOL WSR57R18DM02 "Arrived on site to install previous diagnosed part with 2nd tech. Removed damaged drain pan and installed new. Assembled unit and tested defrost operation l all tested good, no water leaks detected."
Near Lakeway, TX 78734
Brandon
Job Details: 09/29/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Arrived on site for customer complaint of unit freezing in fresh food section, I found faulty controls, I replaced UI control and main control, unit tested good."
Near Austin, TX 78741
Richard
Job Details: 09/29/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ04 Arrived onsite for the refrigerator tripping breaker. Ran diagnostics and found no issues with the refrigerator. All functions tested good. Found that the refrigerator is hooked up to a gfci breaker advised maintenance to change out breaker with a new one. Found no issues at this time. Complete
Near Austin, TX 78732
David
Job Details: 09/29/2020
REFRIGERATOR WHIRLPOOL GSF26C5EXY00 "Arrived on site for complaint of icemaker not producing. Tested icemaker and could not get it to cycle. Checked voltages and found no voltage at IM / optics. Found harness in door had broken wires,and we tried to repair previously. Harness is not holding up and will need a new door to resolve. Advised customer to contact whirlpool for assistance with ordering new door. Call complete."
Near Canyon Lake, TX 78132
Noah D
Job Details: 09/29/2020
WASHER WHIRLPOOL WTW6120HC0 "Arrived on site to inspect washer for not working correctly, upon inspection found the cycle times out of range, sensor ranges were off, replaced control and found no issues. Complete"
Near Austin, TX 78704
Jacob
Job Details: 09/29/2020
OVEN WHIRLPOOL WFG770H0FZ0 "Arrived onsite for knobs getting hot to handle. Unit was In use. But looked at knobs and door gasket to be sure the gasket had no damage. Door was closing as it should. Not issues with knobs. Called Techline. Techline also agreed that unit has issues sent me to safety techline, got Sr#7728915997. Spoke with safety Techline.
Near Austin, TX 78737
Luis
Job Details: 09/29/2020
REFRIGERATOR KITCHENAID KRFC300ESS01 "Arrived on site for a defective mullion. Replaced mullion assembly,tested door operation good.
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 09/29/2020
WASHER WHIRLPOOL WTW4855HW1 "Arrived on site for washer not draining. Could not get control to enter diagnostics. Control is faulty. Replaced control and calibrated the washer. Checked for leaks, none detected. Job complete."
Near Austin, TX 78745
Richard
Job Details: 09/29/2020
DRYER MAYTAG MEDC215EW1 Arrived onsite for the dryer has a burning smell. During testing found that the dryer is working properly. The smell that was coming from the dryer was a normal heating element smell. Took the back panel off and inspected heating element and all other components. Everything looked good and it was clean . Dryer is working good and the smell the customer is experiencing is normal.
Near New Braunfels, TX 78132
Noah D
Job Details: 09/29/2020
MICROWAVE WHIRLPOOL WOC54EC0HS01 "Arrived on site to inspect microwave for not heating due to error code, upon inspection found the error code for a bad transformer
Near Austin, TX 78738
Brandon
Job Details: 09/29/2020
OVEN KITCHENAID KEBS109ESF00 "Arrived on site for customer complaint of oven not heating properly, found unit was in range, showed customer how to calibrate. Unit tested good
Near Austin, TX 78738
Luis
Job Details: 09/29/2020
REFRIGERATOR WHIRLPOOL KRSC503ESS01 "Arrived on site for no cool in fresh food. Removed deli drawer found evaporator incased in ice. Diagnosed a defective defrost thermistor,defrosted evaporator,replaced thermistor,secured thermistor to correct location on suction line,replaced fan assembly. Reassembled unit ran diagnostics good air flow,changed defrost setting to basic.
Near Round Rock, TX 78664
Paul
Job Details: 09/29/2020
REFRIGERATOR WHIRLPOOL WRS321SDHB01 "(JM) (Justin Morrison) Arrived on site for the refrigerator to replace previously diagnosed parts. Replace the refrigerator door, and upon removing the plastic found two scratches at the top of the door. Ordering another door and nameplate . Office to RS. ; ordrng 1 LW10912374 (dor-fip) and 1 W11223753 (nameplate)"
Near Austin, TX 78723
Matthew
Job Details: 09/29/2020
REFRIGERATOR WHIRLPOOL GC5SHAXVS02 "Arrived onsite for loos ice door flap. Replaced flap. Customer mentioned low ice production so I inspected unit. A
Near Austin, TX 78705
Jacob
Job Details: 09/29/2020
WASHER WHIRLPOOL WFW560CHW0 Arrived onsite for unit shaking during use. Looked at unit. Found that 2 bolts that connected to the tub were not removed upon installation. Removed bolts. Took pic of bolts. Tested unit. Unit test good. No leaks at this time. Job complete
Near Austin, TX 78751
Matthew
Job Details: 09/29/2020
RANGE WHIRLPOOL KFGG500ESS2 "Arrived onsite for oven not reaching temperature. Tested unit actual temperature and display temperature. Heated to 350, recorded high temp of 367and low of 333. Average of multiple temps came to be 352. Unit is heating as designed. Job complete."
Near Austin, TX 78728
David S
Job Details: 09/29/2020
DISHWASHER KITCHENAID KDTE704DBL0 Arrived on site for top rack tracks being broken. I inspected the unit and work area. I found the left side track broken and coming off. I inspected the brackets for the rack itself and they looked good. I quoted customer for both the left and right side track. ; ordrng 1 W11259785 (track LEFT ) and 1 W11259786 (track RIGHT)
Near Austin, TX 78730
David
Job Details: 09/29/2020
OVEN WHIRLPOOL KEBS109BSS "Arrived on site to diagnose oven that was powerless after recent storms. Diagnosed unit and tested voltages. Found good voltage at control, but panel is dead. Needs new console. Replaced console and retested. Unit is now powered and working as designed. Call complete.
Near Cedar Park, TX 78613
Tommy
Job Details: 09/29/2020
REFRIGERATOR WHIRLPOOL WRT549SZDM01 Arrived onsite to install previously diagnosed parts. Installed new ice maker and tested unit tested good harvest and fill. Job Completed.
Near Georgetown, TX 78628
Tyler
Job Details: 09/29/2020
RANGE WHIRLPOOL WEE750H0HZ1 Arrived on site for range that needed new UI control as well as main control. After installing necessary parts I was able to retest the unit and ensure that there are no new air codes and that uI was functioning as designed all features on oven are responding great. Call complete
Near Round Rock, TX 78664
Jimmy J.
Job Details: 09/29/2020
MICROWAVE WHIRLPOOL WMH32519HB3 "Arrived on site for microwave not venting air properly. Ran vent van on all speeds. Air is venting through the bottom vent and the top vent as it was designed on all speeds. Customer prefers the air not come from the top vent and only be pulled through the bottom. The removable filter was not too dirty, but you could see discoloration in the mesh from past cooking inside areas of the mesh filter. Recommended they clean their filter to allow more air to be pulled from the bottom and that may help additional air flow."
Near Manor, TX 78653
Andy
Job Details: 09/29/2020
WASHER MAYTAG MVWB765FW3 Arrived on site for washer clothes getting stuck. Tested and inspected unit and found failed agitator. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Austin, TX 78750
David
Job Details: 09/29/2020
DISHWASHER KENMORE 665.12793K311 Arrived on site to install left upper rack adjuster due to broken tab. Installed new upper left adjuster and set spring. Tested unit and all is working as designed. Call complete.
Near New Braunfels, TX 78132
Noah D
Job Details: 09/29/2020
WASHER MAYTAG MVWB865GC0 "Arrived on site to inspect washer for loud noises during spinning, upon inspection found the gearcase grinding, replaced gearcase and previous screws threaded correctly. Moved over all hardware and found no issues. Complete"
Near Pflugerville, TX 78660
Cliff
Job Details: 09/29/2020
REFRIGERATOR WHIRLPOOL WRX735SDHB00 Arrived on site to diagnose a refrigerator that is not dispensing ice. Tested unit and found icemaker leaking into ice bin. Replaced icemaker and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.
Near Austin, TX 78744
Richard
Job Details: 09/29/2020
RANGE WHIRLPOOL WGG745S0FS02 Arrived onsite for the range panel has a dent. During inspection found that the panel has a dent. Replaced panel and range tested good. Complete
Near Austin, TX 78724
Matthew
Job Details: 09/29/2020
RANGE WHIRLPOOL WFG550S0HZ1 "Arrived onsite for oven light not turning off. Upon inspection found door switch apparatus was not fully connected. Gained access to internal components and connected apparatus, switch and harness. Tested unit, and unit is functioning properly. Job complete"
Near Cedar Park, TX 78613
David S
Job Details: 09/29/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for sealed system repair. I put the unit into step 4 and found the 3 way valve not opening. I gained access to the valve, dryer and compressor. I replaced the UI dryer and 3 way valve, I also installed a access port into the compressor. I put the unit back in step 4 and could hear the valve go into home position. I put a sweep charge into the system to test for leaks. I found none. I charged the system with 6 oz of r134a. I found a good frost pattern forming on the freezer evaporator. The unit is operating as designed. Job complete."
Near Pflugerville, TX 78660
Cliff
Job Details: 09/29/2020
REFRIGERATOR WHIRLPOOL WRF757SDHV00 Arrived on site to diagnose a refrigerator with lights that are not working. Tested unit and found freezer LED failed. Replaced LED assembly and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Pflugerville, TX 78660
Cliff
Job Details: 09/29/2020
RANGE WHIRLPOOL WFE525S0JZ0 Arrived on site to replace infinite switch for range. Replaced switch and tested unit. Found all is functioning properly at this time.
Near Austin, TX 78717
Tommy
Job Details: 09/29/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived onsite for dishwasher top rack falling off, upon arrival found both stoppers had fallen off, installed new stoppers and tested top rack all tested good. Job Completed."
Near Austin, TX 78717
Tommy
Job Details: 09/29/2020
OVEN KITCHENAID KOSE500ESS00 "Arrived onsite to install previously diagnosed parts. Upon arrival turned breaker off, installed unit thermal fuse, turned breaker back on, unit is now fully operational.
Near Cedar Park, TX 78613
Paul
Job Details: 09/29/2020
REFRIGERATOR WHIRLPOOL WRS311SDHM02 "Arrived on site for refrigerator to install previously diagnosed parts. Confirmed compressor windings were grounding out. Put in new compressor, coupler, and drier. Vacuumed the system and it held a 30psi vacuum. I charged the system with 5.3 oz’s of R134A. I tested the unit and had good pressures. The unit is working as designed. Call complete."
Near Coupland, TX 78615
Andy
Job Details: 09/29/2020
DISHWASHER KITCHENAID KDTE254ESS2
Near New Braunfels, TX 78132
Noah D
Job Details: 09/29/2020
DISHWASHER MAYTAG MDB8989SHZ0 "Arrived on site to inspect dishwasher for not opening correctly, replaced dispenser door and found no problems. Complete"
Near Round Rock, TX 78664
Andy
Job Details: 09/29/2020
RANGE WHIRLPOOL WFE525S0JS0
Near Wimberley, TX 78676
Andrew
Job Details: 09/29/2020
MICROWAVE KITCHENAID KMBD104GSS00 "Arrived on site to replace door switches from previous diagnosis. Tested switches, switches tested good. Replaced door latch. Tested unit, unit works good. Job complete."
Near Austin, TX 78746
David
Job Details: 09/29/2020
DRYER MAYTAG MEDC215EW1 "Arrived on site to diagnose dryer not starting, and also unit heating up when using air dry. Found thermal fuse open. Customer said vents have been cleaned so there shouldn’t be an issue with ventilation. Ordering new thermal fuse and timer to resolve air dry heating the unit and cutoff. ; ordrng 1 279816 (thermal cut off hi) and 1 WP3392519 (thermal fuse) and 1 WPW10185982 (timer)"
Near Lakeway, TX 78734
Brandon
Job Details: 09/29/2020
WASHER WHIRLPOOL WTW8040DW0 "Arrived on site for customer complaint of bleach leaking onto floor out of dispenser, found bleach dispenser not lined up properly, I adjusted bleach dispenser, unit tested good."
Near Round Rock, TX 78681
Paul
Job Details: 09/29/2020
REFRIGERATOR GE DSE25JSHECSS "Arrived onsite for a refrigerator that will not dispense anything. Mr stated the unit had started working again but had a video of what the UI was doing. I saw the UI going dead when the dispenser paddle was depressed. I found the ice and water both working. I found that when the icemaker started a harvest the UI went out when the paddle was depressed. The icemaker is also making a loud grinding noise. Need to replace the UI, icemaker, and possibly the dispenser switch. Ordering WR55X20689 UI CONTROL & WR23X10783 switch JIC. Office to RS.; ordrng 1 WR23X10783 (switch) and 1 WR55X20689 (UI CONTROL)"
Near Round Rock, TX 78665
Tommy
Job Details: 09/29/2020
DISHWASHER GE GDF650SSJ2SS "Arrived onsite for dishwasher not heating upon arrival found in diagnostics mode heater was not receiving amps, or voltage from control. Replaced control and tested good."
Near San Marcos, TX 78666
Andrew
Job Details: 09/29/2020
REFRIGERATOR AMANA ART308FFDM06 Arrived on site to test unit for refrigerator not cooling. Found evap cover in freezer completely frosted over. Unable to remove cover without causing further damage. Informed customer unit needs to be thawed out. Office to reschedule.; ordrng 1 W11024683 (cover-evap) and 1 W11200746 (WIRE HARNESS) and 1 W11438736 (THERMISTOR) and 1 WPW10384183 (thermistor)
Near Georgetown, TX 78633
Tyler
Job Details: 09/29/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived on site for microwave that would not allow the door to shut properly and turn the light off which would cause a microwave not a function. Upon arrival I ran a diagnostic test but cannot get any error codes to show up indicating a hardware or software issue but I did notice that when opening and shutting the door the right side interlock was not activating properly and you would have to push the door a little harder to get it to recognize that it was shut. We will need to return with a new interlock assembly to make the final repair to microwave. Office to reschedule due to parts being PSP items at the moment; ordrng 1 W11356970 (INTERLOCK)
Near Austin, TX 78751
Matthew
Job Details: 09/29/2020
RANGE WHIRLPOOL KDRS463VSS Arrived onsite to for potential gas leak. Used gas sniffer to test unit at regulator and manifold. Noticed that the valve near RF burner has slight play. Tightened connection and checked others. Tested unit and could not smell gas. No leaks present at this time. Job complete
Near Leander, TX 78641
Paul
Job Details: 09/29/2020
REFRIGERATOR WHIRLPOOL KRMF706ESS01 Arrived on site for refrigerator to install previously diagnosed parts. I pulled out the drain tube and found it fully restricted. I cleared the drain tube and sealed it to the chassis. I removed the remaining ice in the RC evaporator. I replaced the dual fill valve that was leaking. I tested the dispenser and there were no more leaks. I explained to the customer the office would be in contact when the door arrives.; saved tckt
Near Round Rock, TX 78665
Cliff
Job Details: 09/29/2020
WASHER MAYTAG MVWB765FC1 Arrived on site to diagnose a washing machine that is randomly tripping the breaker. Tested all parts and components and found no failures to washer at this time. Advised homeowner GFCI breakers May trip due to ungrounded parts. Manufacturer does not recommend appliances are on GFCI or AFCI circuits. Homeowner will need to have breaker replaced to complete repairs.
Near Crawford, TX 76638
Jonathan
Job Details: 09/29/2020
REFRIGERATOR KITCHENAID KRMF706EBS01 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced deli drawer and user interface and tested unit. Unit still would not light up the deli drawer UI and turned off all the lights.
Near The Hills, TX 78738
Kevin
Job Details: 09/29/2020
COOKTOP KITCHENAID KCED600GBL01 "Arrived on site and replaced cooktop surfaced, took one picture of cooktop surface. Damage is cosmetic, job complete"
Near Round Rock, TX 78665
Andy
Job Details: 09/29/2020
COOKTOP WHIRLPOOL WCG97US6HS00 Arrived on site for cooktop burner flame issues. Tested and inspected unit and found failed burner head mis molded from factory. Removed failed part and replaced with new. Tested unit and all operations are normal. No gas leaks present at time of service.
Near Austin, TX 78732
David
Job Details: 09/29/2020
DISHWASHER KITCHENAID KDTM504EPA0 Arrived on site to install lower spray arm to resolve leaking from door center. Installed lower spray arm and retested. Ran for 8+ mins in cycle and did not see 1 drip of water. All is working as designed with no water leaks found. Call complete.
Near Austin, TX 78738
Brandon
Job Details: 09/29/2020
WASHER MAYTAG MVWC4258W0 "Arrived on site for customer complaint of unit not spinning clothes dry, found unit filled, drained, and spun in diagnostic mode, i calibrated unit, found gearcase needed replacing
Near Cedar Park, TX 78613
Tommy
Job Details: 09/29/2020
DISHWASHER WHIRLPOOL KDTM404KPS0 "Arrived onsite for dishwasher not operating after 15 minutes, upon arrival got unit into diagnostics found error code F9E1 no drain, found unit was still capped at disposal removed cap tested unit. Unit tested good. Job Completed."
Near Georgetown, TX 78626
Tyler
Job Details: 09/29/2020
REFRIGERATOR FRIGIDAIRE FFSS2615TP0 Arrived on site for refrigerator is making a loud sputtering noise. Upon arrival I found that the freezer evaporator fan sound is fine and was functioning as needed as well as the compressor and condenser fan motor. Customer stated that issue with refrigerator sound it only occurred one time since they reported it but that it sounded like a loud motorcycle bad I took temperature the fridge and found that the freezer is at 0.2° and the fresh food was around 36°. Icemaker was full of ice and I attempted to run a test harbors on the icemaker and found it when I did the motorOf the icemaker was what was causing the sound inside the freezer. .; ordrng 1 241798231 (ICEMAKER )
Near Austin, TX 78746
David
Job Details: 09/29/2020
REFRIGERATOR MAYTAG MSC21C6MFZ00 Arrived on site to install diffuser and filter housing to resolve previous cooling issues. Found the filter housing closes and locks now and is good. Replaced diffuser and retested. All is working as designed. Call complete.
Near Round Rock, TX 78665
Jimmy J.
Job Details: 09/29/2020
WASHER MAYTAG MVW7232HW0 Arrived on site for washer making loud noise or possibly being out of balance. Ran diagnostics and didn’t get any error codes. Had homeowner remove all items from washer to run another diagnostics and operated as designed. Bottom right level leg was not down as far as it should be. Adjusted leg to level out machine. Explained to customer that they will need to move items around if the noise comes back in order to even out the load and prevent drum from making noises. Job complete.
Near Round Rock, TX 78665
Paul
Job Details: 09/29/2020
REFRIGERATOR WHIRLPOOL WRF757SDEM01 Arrived onsite for a refrigerator with the FC not working correctly but the RC seems fine. I found the FC at 0 degrees and the RC at 37 degrees. I found no ice build up on the coils. The unit is working as designed. I set the control to a basic defrost cycle just in case it was a defrost issue that cause the FC to warm up. Call complete.
Near Austin, TX 78738
Brandon
Job Details: 09/29/2020
MICROWAVE JENN-AIR JMC2430DS01 "Arrived on site to replace failed console, found new console was not the correct part, ordering console. ; ordrng 1 W11229663 (panl-cntrl)"
Near Austin, TX 78738
Kevin
Job Details: 09/29/2020
WASHER WHIRLPOOL WFW8620HC2 Rived on site and found customer is experiencing start button not responding issue is very intermittent. If washer is powered off and then powered on again start button is responsive. Will replace control panel to see if this makes any difference. Same issue has been reported to tech line with dryer. 7728912211; ordrng 1 W11327395 (CONTROL PANEL )
Near Austin, TX 78723
Matthew
Job Details: 09/29/2020
DISHWASHER FRIGIDAIRE FDB520RHS2 "Arrived onsite for dishwasher making loud noise during wash cycle. Tested unit and was apparent that the motor was going out. Also noticed that when draining the, the drain motor was rough and was sputtering. Replaced both pump and motor. Tested unit and unit is functioning properly. No leaks present at this time. Job complete."
Near Round Rock, TX 78665
Jimmy J.
Job Details: 09/29/2020
DRYER WHIRLPOOL WED5620HW1 Arrived on site for damaged right side panel. Removed damaged panel and installed new panel. Job complete.
Near Hewitt, TX 76643
Jonathan
Job Details: 09/29/2020
DRYER WHIRLPOOL WED5620HW1 Arrived on site for a dryer that steaming up the user interface and is not allowing the unit to power up or turn off. Inspected unit and work area. Attempted to turn unit on and unit would not turn on. Checked connections and all connections were secure. Found main control sending voltage to the user interface and user interface not turning on. Ordering consul and office will need to contact customer about reschedule date due to out of stock parts. All other testing will have to be done on the next trip due to not being able to power the unit on and test the unit.; ordrng 1 W11378949 (CONSOLE )
Near Austin, TX 78734
Brandon
Job Details: 09/29/2020
REFRIGERATOR KITCHENAID WRV986FDEM01 "Arrived on site to replace auger motor and shaft, after replacing, unit tested good."
Near Lorena, TX 76655
Jonathan
Job Details: 09/29/2020
WASHER MAYTAG MVWB835DW3 Arrived on site for a washer that won’t power on. Inspected unit and work area. Plugging it in and unit would not turn on. Tested voltage to the control and found 120 V. Tested voltage going to the user interface and found 5 V DC.
Near Marble Falls, TX 78654
James
Job Details: 09/29/2020
WASHER MAYTAG MHW5630HC0 Arrived on site and installed new dispenser. Tested operation and found unit working properly. Job complete
Near Bastrop, TX 78602
Andy
Job Details: 09/29/2020
REFRIGERATOR KITCHENAID KRFF507ESS01 Arrived on site to install previously diagnosed controls and RC evaporator fan with harness. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Georgetown, TX 78628
Cliff
Job Details: 09/29/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Arrived on site to replace previously ordered parts for refrigerator. Replaced ice chute, seal, and separator. Tested unit and found issue with defrost wiring not fully connected. Connected heater wiring properly. Tested unit and found all is functioning properly at this time. No leaks were found after services were performed."
Near Round Rock, TX 78665
Cliff
Job Details: 09/29/2020
WASHER WHIRLPOOL MVWB765FW0 Arrived on site to diagnose a washer that is not responding to controls. Tested unit and found failed user interface assembly. Replaced user interface and tested unit. Found all is working properly at this time. No leaks were found at time of service.
Near Killeen, TX 76541
Al
Job Details: 09/29/2020
DISHWASHER JENN-AIR JDTSS247HS0 "Called Whirlpool Techline and spoke with JOEL SR#7728911987F5-E1 door latch switch stuck open/ closed Warped tub , leveling, latch strikeAttempted to pull the unit from underneath the customers cabinet and unit wouldn’t come out for me to change out the main harness.Found the cabinet swollen so much the unit will need 2 technicians to free from the cabinet.Marked parts will use on return service call.Ordering 2techs and 2 hours.Unit will need to be uninstalled, main harness replaced.; ordrng 1 CNOTE (2 TECHNICIANS 2 HOURS ) and 1 CNOTE (AUTHORIZATION 2 TECHNICIANS ) and 1 CNOTE (2 HOURS.)"
Near Austin, TX 78738
Luis
Job Details: 09/29/2020
ICE MACHINE KITCHENAID KUIC15NHZS0 "Arrived on site for no ice. Ran diagnostics found water leaking from reservoir pan,crack where pump connects,continued diagnostics during drainage pump reset unit. Diagnosed unit will need external drain pump and water pan.
Near Georgetown, TX 78626
Tyler
Job Details: 09/29/2020
RANGE WHIRLPOOL WFE525S0JS0 Arrived on site for range that would not heal properly.Upon arrival I ran a diagnostic check but could not find any error codes that indicated any sort of hardware or software failure. After testing voltage from the outlet to the main control as well as to both elements I was able to verify that it was a solid 240 V being supplied to where it needed to be supplied to but when I ran a heating test on the oven I found that after five minutes the oven would get to 140° and then it would act like it was staying on but with no longer heat as if the pre-heat cycle had finished early at this point I had tested the oven since her prior to heating it and found it owned out right at 1.13 which is a safe range but as soon as a plate he was applied to it the om readings would bounce sporadically all over the place indicating that there’s a short inside. I was able to replace a sensor and retest the unit and I was able to show the customer visually using my own thermost
Near Kyle, TX 78640
Andrew
Job Details: 09/29/2020
DISHWASHER WHIRLPOOL KDPM604KPS0 Arrived on site to test unit for not receiving water. Tested unit found error code f7e1 and verified motor is seized and just humming. Unit is receiving water and draining properly. Needing pump and motor to complete.; ordrng 1 W11416362 (PUMP AND MOTOR)
Near Austin, TX 78704
Jacob
Job Details: 09/29/2020
DRYER WHIRLPOOL WHD862CHC1 Arrived onsite for unit having a shirt stuck in the vent fan. Looked at unit saw shirt stuck inside vent fan. Removed shirt. Took pic of shirt. Put in new screen. Tested unit. Unit test good. No issues at this time. Job complete
Near Lakeway, TX 78738
Brandon
Job Details: 09/29/2020
COOKTOP WHIRLPOOL SCS3017RS05 "Arrived on site for customer complaint of flames not working, found multiple issues, found broken orifice holders, found failed burner valve, faulty regulator, and broken/missing screws.
Near Leander, TX 78641
Lou
Job Details: 09/29/2020
DISHWASHER WHIRLPOOL KDTM604KPS0 "Arrived on site to inspect dishwasher noises. Upon further inspection, I placed the unit in diagnostics showing no error codes. Continued with testing and when the motor began to circulate the water through the unit, it began to making a suction noise that the customer identified as the noise they were hearing. I advised that it’s a normal noise with this unit. Unit finished with testing and displayed no error codes at the end of testing. Customer advised that the noise occurs for a short period of time then goes away and the unit becomes very quiet. No water leaks observed during service, job completed."
Near Austin, TX 78721
Matthew
Job Details: 09/29/2020
WASHER WHIRLPOOL MVWB835DW5 Arrived onsite to replace previously diagnosed parts. Replaced valve and control. Tested unit and unit is functioning properly. No hang ups through cycle. No leaks present at this time. Job complete
Near Belton, TX 76513
Al
Job Details: 09/29/2020
DRYER WHIRLPOOL WED5100HW1 Arrived on site and inspected dryer not starting. Checked voltage and got 241/121/120.Jumped the door switch and unit still didn’t work.Disassembled and found the belt was off the motor.I felt the motor and found the silver cap on the motor broke off causing the belt to shred and come off.Removed and replaced the motor and belt.Reassembled and unit tested as designed to customers satisfaction.Job complete
Near Austin, TX 78717
Tommy
Job Details: 09/29/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 "Arrived onsite for oven clock running fast, also upon arrival customer stated oven was running hot. Due to this I replaced the control and tested unit all tested good, Job Completed."
Near Round Rock, TX 78664
Tommy
Job Details: 09/29/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived onsite found dispenser tab not locked in correctly, fixed tab unit tested good."
Near New Braunfels, TX 78130
Noah D
Job Details: 09/29/2020
MICROWAVE WHIRLPOOL WMH53521HZ4 "Arrived on site to inspect microwave for not illuminating, upon inspection found the light bulb filament out, replaced lightbulb and tested. No problems found. Complete"
Near Buda, TX 78610
Richard
Job Details: 09/29/2020
WASHER MAYTAG MVWB765FW3 Arrived onsite for the washer power button not working. Replaced overlay that was ordered and washer tested good. Complete
Near Temple, TX 76501
Al
Job Details: 09/29/2020
DRYER MAYTAG MEDB765FW0 Arrived on site and inspected dryer turning on after cycle finished.Confirmed the complaint and checked to ensure the connections at the control were correct. I advised the customer the newly installed control access that option for drum to spin to rotate the clothes after cycle finishes.This is normal to the units operation.Job complete
Near Harker Heights, TX 76548
Al
Job Details: 09/29/2020
MICROWAVE WHIRLPOOL WMH75021HZ2 Arrived on site and inspected microwave door issues.Confirmed the complaint and found the door was separating and causing the door errors.Removed and replaced it and unit passed the 2 minute water cup test.Customer satisfied.Job complete
Near Killeen, TX 76543
Al
Job Details: 09/29/2020
WASHER WHIRLPOOL MVW7232HW0 Arrived on site and inspected washer not draining.Confirmed the complaint through diagnostics test mode.Removed and replaced the drain pump.Reassembled the unit and unit tested as designed.No leaks detected at time of service.Job complete
Near Crawford, TX 76638
Jonathan
Job Details: 09/29/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced pump and motor and tested unit. Unit is working as designed. Call complete.
Near Austin, TX 78744
Richard
Job Details: 09/29/2020
RANGE WHIRLPOOL WEG730H0DS0 Arrived onsite for the range turning off during baking. Ran diagnostics and found error code F8E0 for cooling fan low speed. Fan motor did not turn on during testing. Replaced cooling fan and control and range tested fine. Complete.
Near Leander, TX 78641
Lou
Job Details: 09/29/2020
REFRIGERATOR KITCHENAID KRFF507HPS01 "Arrived on site to inspect refrigerator door damage. Upon further inspection, I found a small dent in the right RC door in the upper right corner. I removed and replaced the door and tested. Unit is operating as designed. No water leaks observed during service, job completed."
Near Austin, TX 78704
Jacob
Job Details: 09/29/2020
REFRIGERATOR KITCHENAID KRFC300ESS01 Arrived onsite for unit making noise from the refrigerator. Tested unit. Found that damper control door was making the noise. Replaced damper control. Tested unit. Unit test good. No issues at this time. Job complete
Near Hutto, TX 78634
David S
Job Details: 09/29/2020
WASHER MAYTAG MVWB835DW4 "Arrived on site to install previous diagnosed part. I swapped in the new console, and powered the unit on. I found the console coming on and showing error code f6e3, UI cannot communicate error. I cleared the error code,And ran a calibration. I put the unit through a diagnostics cycle, and found it operating as designed. Job complete. No water leaks detected."
Near Austin, TX 78746
Luis
Job Details: 09/29/2020
REFRIGERATOR KITCHENAID KRFC704FPS03 "Arrived on site for no noise compliant. At time of visit no odd noise,ran diagnostics tested damper and all fans no odd noise present,removed block of ice in bin,ran icemaker,icemaker passed diagnostics changed defrost setting to basic."
Near Georgetown, TX 78626
Lou
Job Details: 09/28/2020
DRYER WHIRLPOOL WED4950HW0 "Arrived on site to inspect dryer noises. Upon further inspection, I turned the unit on and could hear a thumping noise. Disassembled the unit and found the roller axles gunked up. I removed and replaced the dryer repair kit (2 rollers, tension pulley, belt) and cleaned the axles and retested. Unit is operating as designed. I advised the customer of my didnt is and repairs. No lint observed during service, job completed."
Near Killeen, TX 76542
Al
Job Details: 09/28/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Arrived on site and inspected refrigerator noises.Found the evaporator fan motor in the freezer section was extremely noisy.Removed and replaced it and reassembled the unit.Noises are now working as designed.Customer satisfied.Job complete
Near Lockhart, TX 78644
Noah D
Job Details: 09/28/2020
MICROWAVE WHIRLPOOL WMH32519HZ5 "Arrived on site to inspect microwave for scratches on door, upon inspection found the scratches and switched out MW door, no problems found. Complete"
Near Georgetown, TX 78633
Jonathan
Job Details: 09/28/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived on site to install previous diagnosed part. Removed failed inlet valve and installed new. Tested dispenser and monitored inlet valve. Performed diagnostics mode and harvest ice maker cycle, ice dropped. Ran fill cycle and observed inlet valve. All tested good, no water leaks detected."
Near Andice, TX 78628
Lou
Job Details: 09/28/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I tested temps in the FC=8 degrees. I found the ice bin empty. Checked the ice maker and it had ice in the tray. Using my j7 per wire, I tested from points T-H and the IM harvested and dispensed water into the tray. Once it was done with harvesting, I cycled the power to the unit to reset the controls. No water leaks observed during service, job completed."
Near Lockhart, TX 78644
Noah D
Job Details: 09/28/2020
DRYER WHIRLPOOL WGD5600SQ0 "Arrived on site to inspect dryer for not heating, upon inspection found the dryer heat turned on and ignited when operating, found the air vents clogged, instructed customer to clear vents. Complete"
Near Austin, TX 78741
Jacob
Job Details: 09/28/2020
RANGE WHIRLPOOL WFE320M0ES2 Arrived onsite to replace control. Replaced control. Tested unit. Unit test good. No issues at this time. Job complete
Near Rogers, TX 76569
Tyler
Job Details: 09/28/2020
REFRIGERATOR FRIGIDAIRE FFHS2311PF5 Arrived on site to install previously diagnosed freezer door gasket. After installing the gasket and shaping it to the unit I was able to test the functionality and found that there’s no longer any air gaps coming into the door and unit is not working as designed call complete