"Arrived onsite for wall oven getting to hot. Upon arrival put unit in diagnostics and verified code. F6E1 over temp code. Customer confirmed. Ran test per tech sheet and found no issues with incoming voltage, no issues at relay and no issues with bake/broil/ convection elements and temp sensor readings are good. Per tech sheet, replaced control. Replaced control and tested. Fan is coming on. Tested at 350 degrees and unit is heating properly. No issues at this time. Job complete"

"Arrived on site to test unit for freezing food in RC, tested unit found RC at temp but damper still open, tested damper in diagnostics, it is working properly, replaced RC thermistor and control UI as precautionary, at this time no items was restricting air flow, but advised customer not to load any item against bad wall and air vent , unit is running as designed, no leaks detected job complete"

"Arrived onsite for washer not completing wash cycle. Upon inspection I found that the unit would not go into diagnostics mode, it would just shut itself off. I am ordering 1x control and also a new panel due to it flashing turn knob to normal position before shutting off in diagnostics mode. Office to reschedule ; ordrng 1 W11419171 (Control) and 1 W11478526 (Panel)"

Arrived on site to diagnose a microwave that was sparking during use. Found diode shorted and documented with tech line. Replaced diode and all is now working properly. Tech line rep AustinFile# 7733528661

Arrived on site for washer still leaking after being previously repaired. Upon arrival confirmed complaint and after further inspection I found cause of leak was due to drain line cork not being placed back into drain assembly after last repair. After reassembling and testing unit found the unit could hold and run a haLf tub amount of water for 0 minutes with no leaks. Call complete

"Arrived on site for a washing machine not draining properly. Upon arrival the customer stated that the unit is draining, but if you move the tub around you can still hear some water moving around in there. I put the unit into diagnostics mode and found no stored error codes. I then ran a manual drain and a diagnostics cycle. I found the unit ran through as designed. Upon further inspection I did find the units feet all the way down. I raised the feet some and verified the unit was level. I informed the customer of my findings, and that it is normal to have some water left over in the basket. Water was not high enough to get into the tub. The unit is as designed. Call complete."

"Arrived on site for a range receiving an F2E0 error code. Upon arrival the customer stated the keypad will intermittently not respond. I attempted to put the unit into diagnostics mode, but found the start and cancel put tons were not responding well. I finally got the unit into diagnostics mode and found stored error codes F2E0 for keypad disconnected and F2E1 for stuck key. Due to this I replaced the console. I then tested the unit and it was running as designed. Call complete."

Arrived on site for a refrigerator leaking water. Upon further inspection I found the drip coming from the filter area. I gained access to the filter head and found water dripping from the clear line going through the chassis. This line is the IM line that goes through the top of the unit. I am ordering the new line to install. Office to reschedule. ; ordrng 1 W11415785 (IM Water Tube)

"Arrived on site to inspect refrigerator ice maker not making ice. Upon further inspection, I tested temps in the FC=6 degrees. Inspected the ice maker and found it had stopped mid-harvest. Tested the ice maker with my jumper wire from points T-H and it failed. Tested the fill tube and it began to fill the tray. I removed and replaced the ice maker and cycled power and the unit is operating as designed. No water leaks observed during service, job completed."

"Arrived to inspect not starting. The unit would not initially turn on or enter into service test mode, but after unplugging and replugging, it attempted to start a cycle and I interrupted it. F7E5 (shifter fault) was the only stored error code. Inspection of the gear case area revealed the gear case is in the early stages of failure and starting to leak oil onto the splutch and associated parts. I could not recreate the power issue and inspected all wiring and connections and verified receptacle polarity and voltage. I suspect there may be an issue with the harness and/or actuator. The unit will require the gear case, splutch, belt and actuator and I recommend the harness and power cord due to the power issue. The CX contacted the CX service line and they submitted it for a review. The SR# 7729648346. The office is to collect the service call from the card in file. but a refund may be due if the mfg does not replace and sends a concession. No leaks observed during service."

"Arrived on site to inspect washer spin cycle issues. Upon further inspection, the customer advised that the unit failed to complete the final spin. I placed the unit in diagnostics showing no error codes. Continued with testing and while the unit was filling with water, I found a large amount of detergent suds in the tub. Based off the customer info, I determined the unit shut down and drained before it could spin due to the oversudsing issue. I stopped testing and manually tested the water fill and drain pump to clear the suds. Once I had the suds cleared, I retested the unit in diagnostics and it is operating as designed. I made recommendations for use and care as well as detergent use. No water leaks observed during service, job completed."

Arrived onsite for dishwasher leaking. Customer had unit pulled and disconnected from power. Upon inspection found inlet assembly cracked. Will need assembly replaced. Part was ROW . Office to reschedule ; O-emld tckt

"Arrived onsite for dryer not starting cycle properly. Upon arrival tested unit and found unit would only power on for about 5 seconds then stop...pause then again for another 5 seconds then off again. Ran test on switches, thermostats and sensor. Found that the control was intermittently loosing power. Will need control but may not be only issue. Confirmed with PR diagnosis. Need to replace control to further diagnose.

"Arrived to inspect cleaning issue. I found the door would not close correctly and I adjusted the rear wheels and front legs accordingly. I tested within service test mode and the unit had good water flow to the upper and lower spray arms. Further discussion with the CX revealed they had a water treatment system, pre-rinsed the dishes and were using pods. I advised them that they will need to cease pod usage and recommended approximately 2 teaspoons of detergent, purging cold water from the hot water supply at the sink and I set the rinse agent dispenser to #1. The unit operated as designed and no leaks were observed during service. Warranty applied to this service."

Arrived on site for complaints no power. Found unit unresponsive. Found bad fuse. Installed new fuse and found no change. Spoke to PR. Found unit loosing neutral. Advised customer to have an electrician inspect and correct supply issue. Job complete.

"Arrived on site for complaints of upper spray arm not working. Found upper spray arm disconnected from manifold. Found tabs on manifold broken off. Installed new manifold with spray arm. Ran normal cycle and monitored. Unit functioning as designed. No water leaks detected, job complete."

"Arrived on site to inspect washer not agitating/spinning. Upon further inspection, I placed the unit in diagnostics showing error codes F7E2, F0E3, F3E2. Cleared the codes and continued with testing. When the unit began to dispense water into the tub, I found the water source slow and also found the valve leaking (F3E2). Stopped testing and placed into manual test mode and tested agitate and spin and the unit operated as designed. I tilted the unit back and found gearcase oil on the rotor and all four panels. Also found rust at the back left corner from the valve leaking water. gearcase, slider, clutch and valve assemblyI am ordering the gearcase, clutch and valve assembly and will return with the slider. Advised customer of the leaking valve and damage to floor (photos) and they were aware of the issues. Office to schedule return service due to the availability of parts."

"Arrived on site for complaints of water dispenser dispensing water on its own. Checked dispenser and cubed, crushed, and water is dispensing well. Exposed UI and everything looks normal. Found small water trail behind pad. Will need new pad to complete. No water leaks detected, office to reschedule.; ordrng 1 W10853387 (Pad)"

"Arrived on site for complaints of no power. Found loose connection at junction box on black and white wires. Secured wires and power was restored. Ran test cycle and all normal operations. No water leaks detected, job complete."

"Arrived on site for install of previously diagnosed parts. Installed new drain pump and tested. Unit draining but still not spinning. Installed new brake and clutch. Tested unit in spin cycle and unit is spinning properly. Filled with water and then advanced to spin again. Unit drained well then started to spin. No water leaks detected, job complete."

Arrived on site for install of previously diagnosed part. Installed new cut off and tested. Still not heating. Found bad element. Installed new element and tested. Unit heating properly now. Job complete.

"Arrived on site for install of previously diagnosed part. Installed new sump and motor assembly. Tested unit in factory diagnostics and unit passed. Ran normal cycle and unit is advancing normally. No water leaks detected, job complete."

"Arrived on site for install of previously diagnosed parts. Installed new drain pump and tested. Unit draining but still not spinning. Installed new brake and clutch. Tested unit in spin cycle and unit is spinning properly. Filled with water and then advanced to spin again. Unit drained well then started to spin. No water leaks detected, job complete."

"Arrived on site for complaints of no cool in the fridge. Customer performed a natural defrost by unplugging unit for 2 days, then plugging back in. Upon arrival the unit has been back on for 3 days and has been working well for customer during that time. Found temperatures at 9 and 42. Found evaporator with no frost pattern. Found bad heater. Plugged unit back in and monitored the temperature in FC and found a steady drop. Air damper working as designed. Will need new heater. Also ordering control.; ordrng 1 W11546610 (Heater) and 1 W11546690 (Control)"

"Arrived on site for no ice. Ran diagnostics,weak water flow from valve,water leaking from reservoir with water in reservoir at drain pump,good frost formation on evaporator plate,ordering new reservoir,pump and valve. Unit under manufacture 3 year warranty ; ordrng 1 W10837384 (Water pan) and 1 W11542868 (Pump) and 1 WP542638 (Grease)"

"Arrived on site for freezer door issues. Found freezer door not closing correctly,adjusted drawer and shelf tested door operation unit working as designed."

"#0301Arrived on site for no lights. Diagnosed defective led modules,per service pointer replaced defective led modules,repair covered by autho S84638"

"Arrived on site for door issues. Diagnosed a defective mullion divider,replaced mullion divider tested door operation good."

Arrived on site for a dishwasher that is smoking. Inspected unit and work area. The customer advised that it happened on one cycle and they have not used it since. She advised the smoke was coming right out of the tub after they had just completed a dishwasher cycle. Checked all connectors and wires inside the door and found no evidence of any burning wires. Checked underneath the dishwasher and couldnt find any burnt wires either. Check inside the dishwasher and found what appeared to be something that had burned on top of the heater. Removed the plastic debris on top of the heater and ran the unit through a quick test cycle. Found the unit running and operating as designed with no abnormal smoking present. I called whirlpool safety team and spoke to Latika SR# 7733488163. She advised to make no repairs and advise that she got the file documented. Call complete.

Arrived on site for wall oven not heating properly. I inspected the shelf the oven sits on and found it has a cut out. According to whirlpool instillation instructions it should be a solid shelf so the unit will vent properly. I preformed a temp test on the oven and found it preheating too 395. I found the unit averaging at 348 when set to 350. The unit is working as designed. Job complete.

"Arrived on site range for front right burner stays on and not turning off. Inspected unit and work area. Gained access to switch and tested resistance and found switch not closing. Will need to replace burner switch. Removed failed switch and installed new. Assembled unit and tested operation. All tested good.

Arrived onsite for unit not starting. Found good voltage. Found mushy feeling door switch. Tested switch continuity and found it shorted. Ordering door switch to repair; ordrng 1 W10820036 (Door switch)

Arrived on site for dishwasher not draining . Found drain loop too low on sink drain . Cleaned out blockage at end of drain hose . Ran diagnostics and couple normal washes to flush hose out . All checks normal with unit . Also recommended running a clean cycle with washer magic. No water leaks detected at time of service.

Arrived onsite for not drying well I shorter sensor cycles and found unit with symptoms of poor airflow. Advised customer that no other obvious issues presented themselves except the long duct to the roof had never been cleaned and seemed to be restricting good airflow which can cause sensor problems and long dry times. Cleaned probes for better performance.

"Arrived on site for oven not heating and right front burner not igniting . Found loose wire connection on oven igniter , cleaned connections and reinstalled connection. Ran preheat , all checks normal with oven . Found igniter support had rusted apart and igniter had fallen down . Igniter is still in working order ,will need just support . No gas leaks detected at time of service. ; ordrng 1 WPW10278150 (Igniter clip)"

"Arrived onsite for Once you select start, the machine clicks but does not begin spinning to dry clothes. Upon arrival tested unit and control would just click. Have correct polarity. Thermal fuse is good.Control is sending 120 to motor. Door switch is good. Motor is not homing out ohm out properly. Only getting .20 ohms. Need to replace motor. The motor on van is damaged and cannot be used. Need to order another motor. Office to reschedule. Office to reschedule ; O-emld tckt"

Arrived onsite for MAKING A REALLY LOUD SQUEALING NOISE --STILL RUNS AND DRIES THE CLOTHES . Upon arrival tested unit and unit makes a screeching sound. Found pulley seized and supports beginning to be hard to turn. Need to replace supports and belt pulley.. Replaced all 5 support wheels and belt pulley assembly w/ bracket. Tested unit and unit operates as designed . Job complete

"Arrived on site to inspect unit for proper suction, unit tested good and is working as designed."

"Arrived on site to inspect unit for not heating, found air flow error code even though air flow tested good, I checked thermistor, thermistor tested good, found failed control, ordering control; ordrng 1 WPW10739350 (Control)"

"Arrived on site to inspect unit for not producing ice, found unit outside, I ran all diagnostic tests, unit tested good, found kink in drain line, i repositioned drain hose, unit tested good."

"Arrived on site to inspect unit for not cooling, found compressor running, condenser fan running, evaporator fan running, found weak frost pattern on evaporator, this unit is still within sealed system warranty

"Arrived on site to replace hinges due to door popping open, after replacing, door was still popping open. Ordering door frame, panel, catch, strike and inner door. ; ordrng 1 WPW10459661 (Door panel) and 1 W11039169 (Door) and 1 W11087235 (Inner door) and 1 Cnote (Office to reschedule) and 1 W10675495 (Strike)"

Arrived on site for cooktop burner not igniting. I inspected the dishwasher and found the unit not filling and spraying. I found the low spray arm detached. I reattached the spray arm. I found the harness to the fill valve damaged. I repaired the harness. I tested the unit and found it working properly. Job complete.

"Arrived on site to replace right side FC rail. Replaced rail, tested unit, unit working as designed. No leaks detected. Job complete."

Arrived on site to test unit for not heating. Customer stated he was under the impression repair would be covered per customer service. Advised to contact whirlpool to get P&L as it is not showing. Job complete.

"Arrived on site to test unit for control not responding. Cooktop functioning as designed. Found control receiving proper voltage but not responding. Replaced control and overlay, tested unit, unit now working as designed.

Arrived on site to test unit. Customer stated unit has been working great and called to put work order in for microwave not range. No service required for range. Job complete.

"Arrived on site to replace all leds per service pointer W11606409. Replaced all 12 lint modules, tested unit, unit working as designed. No leaks detected. Job complete."

Arrived on site to test unit for loud gurgling noise. Was unable to replicate issue but advised customer unit will make strange noises from ice to time while defrosting and cooling. Unit is running as designed. No leaks detected. Job complete.

"Arrived on site to test unit for no ice production. Found bin full of water and ext drain pump not engaging. Was able to get pump to engage but will need replaced. Also found reservoir drain pump not engaging. Excessive build up present and corrosion on components. For proper repair will need to replace pump harness, recirculating pump, reservoir drain pump, grid cutter for harness corrosion, WL sensor, pump bracket, reservoir pan, water tubes, bin thermistor and external drain pump. Will need autho for parts and 2-hr on return visit. Office to reschedule. ; ordrng 1 W10825875 (Ext drain) and 1 W10489129 (Pump bracket) and 1 W11542868 (Reservoir drain) and 1 W10837384 (Water pan) and 1 W10863947 (Dispenser tube) and 1 WP2185625 (Water slide) and 1 WPW10511923 (Bin thermistor)"

"Arrived on site to test unit for error code OE(not draining). Verified seized drain pump. Replaced pump, tested unit,unit now working as designed. No leaks detected. Job complete.

Arrived onsite for irregular ice production. Found unit icemaker contacts dirty and not always completing cycles.

"Arrived on site and inspected dishwasher and found loose connection to heating element, after reconnecting it dishwasher is operating properly. Job complete"

"Arrived on sites and found no rinse aid in dispenser, customer has some on hand and after filling it ran a diagnostics. Dishwasher is operating properly and heating element is on at the end of the cycle. Discussed differences between drawing expectations on each cycles, how metals ceramics and glass will dry versus plastic. Discussed correct detergent usage and placement of detergent pods. Recommended running hot water at sink before beginning a dishwasher cycle, dryer is operating as intended, job complete"

"Arrived on site and inspected washer and found power cord is cut, took one picture. Replaced power cord diagnose by previous technician and insured washer is operating normally by running a calibration cycle, job complete"

Will need to reschedule customer is not home will need two technicians; O-emld tckt

"Arrived on site and inspected double oven and found top cooling fan is rattling and in less than two minutes error code is given for fan speed. after replacing it both ovens are heating properly and reached preheat temperature in expected amount of time. Sent a short video to KV/service management of both ovens heating. Job complete"

"Arrived on site and inspected dishwasher and found wash motor is leaking. after replacement began cycle again and leaking has stopped, job complete"

"Arrived on site and found water dispenser is not working, ice is still being produced. Also found door seal on right hand side is torn and will need to be replaced no pre-screened parts on call. Will order everything needed.; ordrng 1 W11043013 (Valve) and 1 W11346622 (Reservoir) and 2 W10830274 (Door gasket)s"

"Arrived on site and found saved error code 4/3, ran a diagnostic cycle and wash motor isnt running. Replace control board and wash motor and dishwasher is now progressing through a cycle properly, job complete"

Arrived on site for f5 error code . Found lid is separating apart . Causing lid to not properly close causing latch error . Ordering lid .no water leaks detected at time of service.; ordrng 1 W10843976 (Lid)

"Moved unit to apt 1108 .Arrived on site, replaced mag,cap and fuse . Tested unit . Unit is now heating to WP specs . Job complete"

"Arrived on site to replaced lid . Before repair checked stator . Found a lot of oil covering stator and leaking for gearcase . Also found tub bouncing , will need suspension . Didnt install lid . Will need AUTHO for gearcase , lid , stator , rotor ,slider , clutch . Suspension . ; ordrng 1 W11134159 (Gearcase) and 1 W10817398 (Clutch) and 1 W10897040 (Rotor) and 1 W10897050 (Stator) and 1 W10734521 (Slider) and 1 Autho"

"Arrived on site for no cool fridge . Fresh is room temp. FZ 52 . Compressor running , high amp draw . Found just cap tube only getting frost . Ordering compressor,evap, uv drier , service port. 3 hrs weigh . No water leaks detected at time of service . Call to set return. ; ordrng 1 Uvdrier and 1 Serviceport and 1 W10507884 (Compressor) and 1 WP2188822 (Evap)"

Arrived on site to replace bottom FZ door . Ser dosnt match with unit in 808. Construction thinks it may have been swapped out bye JB hunt . Talked to EB. No repairs were made today . Job complete Quick pic on fridge in unit . No water leaks detected

"Arrived on site for washer not draining . Ran diagnostics got long drain error code . Activated drain pump , never came on . Found broken wire to drain pump . Respliced molex connection . Reran diagnostics all checked normal . No water leaks detected at time of service. Job complete"

"Unit 708 Arrived on site for dishwasher not filling . Found unit would fill , but not wash ran diagnostics and got error codes 4-3, 5-1, wash motor not coming on . Checked and found correct voltage. Replaced sump and motor . Reran diagnostics all checked normal . No water leaks detected at time of service. Job complete"

Arrived onsite for not completing cycles and getting worse and found unit with unresponsive irregular console behavior. Replaced console and reset unit. All checks good. Unit is now operating as designed advised customer on repair.

Arrived onsite for not completing a cycle tested and found communication error code f6e1 and ui responsive but components would activate. Ordering control and ui to repair. Controls must be installed separately if both are needed to ensure proper model recognition. ; ordrng 1 W11543996 (Control) and 1 W11478519 (Console)

"Arrived on site to inspect refrigerator lights not working, Inspected unit and work area. Tested freezer light with jumper and found faulty light. Replaced old light on freezer with new one and unit is now operating as designed. No water leaks detected during service, job completed."

"Arrived on site for icemaker not working on refrigerator, inspected unit in work area. Tested icemaker and icemaker was not harvesting. Found ice building up behind the icemaker housing removed icemaker housing in and removed all ice buildup. Disassembled the icemaker and found the icemaker was overfilled causing water run to the back of the icemaker housing and freeze up. I replaced the icemaker with a new one, tested icemaker and is now operating as designed. No water leaks detected during service, job completed."

"Arrived on site for dishwasher not working, inspect unit and work area. There was no power at all to unit , removed kick plate and checked connections and found the main power source connector improperly installed. Fixed the wire connectors and installed correctly. Set unit in diagnostics and ran a diagnostics cycle. Unit is operating as designed, no water leaks detected during service. Job completed."

"Arrived on site to install previously diagnosed parts. Tested unit and is now operating as designed. No water leaks detected during service, job completed."

"Arrived on site for dishwasher leaking, inspected unit and work area. Entered in diagnostics and found stored codes F8E1 F6E4 F5E1. tested unit and found a fourth drain pump. Replaced pump and tested. Unit is now operating as designed. No water leaks detected during service. Job completed."

Arrived onsite for oven responsive but not heating. Reset breaker. No change. Tested incoming voltage on the incomin*hot line and found L2 shorted and only had 19vac to ground. Advised customer that an electrician will be needed to establish the short and provide repair.

"Arrived on site for refrigerator not making ice, inspected unit and work area. Tested icemaker and icemaker would not harvest it was stuck.Unit is now operating as designed no water leaks detected during service, job completed."

"Arrived on site for refrigerator not making ice, inspected unit and work area. Tested temperatures and they are good. Set unit in diagnostics and tested icemaker in harvest mode and passed. I then tested water dispenser and no water was dispensing. The water fill tube has frozen and causing it not to make ice. Control is sending the correct voltage for the heater. To fix the issue FC door will have to be replaced.No water leaks detected during service, job completed."

"Arrived on site for refrigerator not cooling, inspected unit and work area. Tested temperatures FC 1? RC 29?. Inspected unit and found oil all around gasket on fresh food door, CX had a jug of oil above refrigerator and was leaking down to the gasket causing the door to never seal correctly. I wipe down the gasket and reform it with my heat gun and also did the same to freezer. Advised CX to remove jug and also to defrost unit so it can operate properly. Temperatures where also set incorrectly I set them to factory. No water leaks detected during service, job completed."

Are onsite to install previously diagnosed parts upon arrival the customer did not peak any English and asked me to re diagnose unit. He said that he no previous tech could not communicate with each other. He said the unit operates unbalanced every now and then . I ran unit through diagnostics components test. All 3 spin speeds operate as designed with no shaking or no sounds. I raised the unit an did not find a single sign of oil leaking. The customer said there has not been any issues since our last visit. I then asked the customer to demonstrate how they are loading unit. I determined that it is with certain articles on certain load selections that the customer is not loading properly. The customer said he will load articles the way I demonstrated and give that a try. Customer also noted that there is not enough water washing larger loads. I showed him how to change water settings. Customer will call back if there are continued issues. No leaks present at this time. Job complete

"Arrived onsite for The fan does not cut off until the machine is opened or press the cancel button a few times. Upon arrival customer pointed out fan running since 12:30pm. Upon researching unit, found that it is normal for this Pro drying unit to take up to 8 hours for fan to stop unless interrupted. Ran diagnostics and did not get error codes. Called techline for assistance and system is down. Contacted SW and also mentioned what I had found during research. Customer will monitor unit and check that unit will shut off by 8 hours. There is no repairs to make at this time. No leaks present at this time. Job complete"

"Arrived on site for washer not draining. Inspected unit and work area. Gained access to lid switch and bypassed circuit. Found failed lid switch. Tested all other operations and found agitator dogs worn out. Will need to replace lid switch and dogs. Removed failed parts and installed new. Tested operation. All tested good, no water leaks detected during service.

"Arrived on site for refrigerator not producing ice. Inspected unit and work area. Found bell arm in off position and not rotating forward to on position. Will need to replace ice maker assembly to repair. Removed failed ice maker and installed. Assembled unit and monitored ice maker cycle. All tested good, no water leaks detected during service.

"Arrived on site for refrigerator not cooling in RC. Inspected unit and work area. Found FC evaporator fan operating and good temperature in FC. Gained access to damper control and temperature sensor. Found damper door in closed position. Gained access to control and measured RC sensor and found out of range. Removed failed sensor and installed new. Monitored damper operation and found opening. All tested good, no water leaks detected during service.

"Arrived on site for dishwasher not dissolving soap. Inspected unit and work area. Performed diagnostics mode, no error codes. Monitored test cycle and found wash motor not activating. Measured voltage to motor and found correct. Found failed wash motor, will need to replace sump to repair. Removed failed sump and installed new. Performed diagnostics mode and monitored test cycle. Found unit operating as designed, no water leaks detected during service.

Arrived on site for dryer not heating. Customer stated sometimes unit would heat on time dry. Inspected unit and work area. Measured incoming voltage and found correct. Tested operation to verify failure and found unit heating. Disassembled unit and measured resistance on moisture sensor while connecting conductor and found closed circuit/ correct. Disassembled vent housing and found clogged with lint. Removed lint and tested operation. Unit is operating as designed.

"Arrived on site for washer making loud noise in spin mode. Customer had recording of noise and sounded like playing card on bike spokes. Performed diagnostics mode and checked fault codes, none stored. Ran automatic test cycle and no abnormal noises occurred. Ran manual spin cycle and no abnormal noises occurred. Removed back and checked for abnormal wear and tear. Ran a load of towels through wash cycle and canceled out and ran drain and spin cycle. Removed water from unit and checked filter housing and found clear. Found unit operating as designed. No water leaks detected during service."

Arrived on site for dishwasher not draining. Inspected unit and work area. Found standing water in unit. Checked drain line connection to garage disposal and found clear. Removed standing water from unit and checked drain pump housing. Found minor particles in housing. Tested operation and found slow drain. Removed drain line from sump housing and found particles causing check valve not to open. Cleaned check valve and tested operation. Found unit draining as designed. Performed diagnostics mode and monitored test cycle. Found unit operating as designed. No water leaks detected during service. Spoke with customer on dishwasher cleaner and soap usage.

"Arrived on site for a refrigerator that is making a loud noise and is not cooling. Inspected unit and work area. The customer advised that fresh food fan had made a noise for two days and then it completely stopped. Advised that hes already had three fresh food evaporator fans replaced with this thing and it was making a similar noise to when hes had to replace all of them. I inspected the unit and could not replicate the sound. Took temperatures of the refrigerator and freezer sections and found the fresh food section at 37?F. Found the freezer section at 0?F. Remove the evaporator cover for the fresh food section and checked for any signs of a defrost issue. Cannot find any defrost issues going on at this time. Inspected the fresh food evaporator fan and did not find any issues with the fan itself. Spoke to PR and was advised that because we could not replicate the issue and the unit is working and cooling as designed, there is not a true way to tell what went wrong for the two days that it was making the sound. Advise the customer to keep an eye on the unit and to take a video if possible if this issue returns. Call complete."

Arrived on site to replace socket and found new one is broken will need to re-order. Sent picture to KB/parts; ordrng 2 WB08T10026 (Socket)s

"Arrived on site and inspected washer and found door latch is not operating. after replacement washer will complete a diagnostic cycle and latch is operating properly, job complete"

"Arrived onsite for Washer leaks while on rinse cycle. Upon arrival tested unit and found water leaking from outer tub. Uploaded picture to SD. Need to replace outer tub. Ordering outer tub, hub, and wash plate. Will need 2 hours for repair. Office to reschedule ; ordrng 1 W10371566 (Outer tub) and 1 W10528947 (Hub) and 1 W11397111 (Wash plate)"

Arrived on site and found pre-ordered part has small scuffs and dent on one side. Took pictures and sent them to KB/parts. A new one will need to be ordered.; ordrng 1 W11491749 (Front panel)

"Arrived onsite for SxS Refrigerator Ice Dispenser When pushing lever to dispense Ice, the breaker tripps.every time. Upon arrival tested unit and breaker tripps everytime ice is called for. Replaced ice dispenser door assembly and unit continues to Tripp breaker. Called SW for assistance. SW recommended checking auger motor. I disconnected Auger motor and unit did not Tripp breaker. Need to order auger motor. Office to reschedule ; ordrng 1 W11310391 (Auger motor) and 1 W11310391 (Dispenser motor)"

"Arrived onsite for MW NOT HEATING. Upon arrival test unit by heating cup of water. and unit did not heat. Checked interlocks and interlocks are good. Need to replace high voltage parts. Replaced capacitor,diode,and magnetron. Test unit by heating cup of water. Water heated. Unit operates as designed. Job complete"

Arrived to inspect cooling issue. I found the evaporator visibly filled with frost and impeding airflow. The sealed system was cooling and the evaporator fan was working. I tested the defrost element via resistance check and it showed 35.4 ohms and then verified line VAC (123) being sent through the circuit in service test mode. I advised the CX to defrost the unit for 48 hours and also to use towels area under it to soak up and spilled water. No water connections to unit. CX will intact us if there are further issues.

"Arrived on site to test unit for no power, tested unit found unit receiving proper voltage but nothing is lighting up, removed console found loose ribbon connection, secured connections, customer stated that when the unit did work it would shut down after 2.5 minutes, ran unit for 3 minutes, no issue, customer cooked his dinner for 3.5 minutes, unit is running as designed, job complete ; O-emld tckt"

Arrived onsite to install previously diagnosed parts. Replaced blower and control. Tested unit by heating oven to 350. Unit heated correctly. No gas leaks present at this time. Job complete

"Arrived on site to install previously diagnosed parts. Removed old door and replaced with new one. Used my heat gun to reform gasket on new door, advised CX to leave door closed minimum 6hrs to let gasket form properly. No water leaks detected during service. Job completed."

Arrived to instal previously diagnosed and ordered part. I removed the failed outer glass assembly and installed the replacement. I tested and the door had full operation and the dangerous sharp edges were no longer an issue. No gas leaks detected during service.

"Arrived on site to test unit for no cool, tested unit found evaporator frozen over and fan not running, defrosted evaporator, heater is good, need evap motor, evap harness, and thermistor ; ordrng 1 W11405276 (Evap fan harness) and 1 WP2315549 (Fan motor) and 1 WPW10384183 (Thermistor)"