We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Canyon Lake, TX 78133
Andrew
Job Details: 07/13/2022
"Arrived on site to test unit for broken center drawer in FC. New drawer i was sent with had damaged pan front. Replaced bin and put new pan front, tested unit, unit now working as designed. No leaks detected. Job complete."
We serviced a
LG REFRIGERATOR
Model LTWS24223S/00
Near Canyon Lake, TX 78133
Andrew
Job Details: 07/13/2022
"Arrived on site to replace previously diagnosed inlet valve. Replaced valve, tested unit, unit now working as designed. No leaks detected. Job complete."
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX335HPS01
Near New Braunfels, TX 78132
Andrew
Job Details: 07/13/2022
"Arrived on site to replace compressor from previous diagnosis. Replaced compressor, system held nitrogen at 135psi for 20mins. Vacuumed system and charged to specs. Frost developing on evap/cooling plate as designed. No leaks detected. Job complete."
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Buda, TX 78610
Leonardo
Job Details: 07/13/2022
Arrived on site to replace heating element for special project. Replaced element test unit and unit test good job complete no leaks present.
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Buda, TX 78610
Leonardo
Job Details: 07/13/2022
Arrived on site to replace heating element for special project. Replaced element test unit no leaks present job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Waco, TX 76708
Jonathan M
Job Details: 07/13/2022
Arrived on site for a dishwasher that has rat concerns. Inspected unit and work area. The customer advised that they had some beads that they thought were apart of the unit. Did verify they did not come from the dishwasher. Tested the unit and it is working as designed.
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Waco, TX 76708
Jonathan M
Job Details: 07/13/2022
Arrived on site for a dryer that is glowing but the drum is not turning. Inspected unit and work area. Tested the unit and did confirm that the drum would not turn but the heater would try to kick on. Checked voltage and found proper voltage. Remove the back cover and checked the fuse. Found the fuse open causing a break in the motor circuit. Advised the customer of the issue. I called Whirlpool Safety team and spoke to Ruidisa SR# 7733979559. She advised that the customer may can proceed with repair if they would care to repair it but that they would not be granting any concession today. Spoke to the customer and the customer did not want to repair it. He advised that he would prefer to just buy himself a new dryer. Did explain to the customer that the cost to repair is very minimal but the customer advised he would rather pay for a brand new unit with a four year warranty then a couple hundred bucks at a used dryer. Call complete.
We serviced a
GE REFRIGERATOR
Model PZS22MSKEHSS
Near New Braunfels, TX 78130
Andrew
Job Details: 07/13/2022
"Arrived on site to test unit for noise when dispensing water. Found filter head was restricted and valve not opening properly, barely trickling out. Replaced filter head and valve, tested unit, unit now working as designed. No leaks detected. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Belton, TX 76513
Wesley
Job Details: 07/13/2022
Arrived onsite and repaired the dishwasher by replacing the heater according to the SP designation.
We serviced a
SAMSUNG REFRIGERATOR
Model RF4287HARSU
Near Belton, TX 76513
Wesley
Job Details: 07/13/2022
Arrived onsite and replaced the control and dispenser assembly. Unit is now operating as designed. Customer noted that water from fridge failure had damaged the wood flooring. See pic. Advised customer on repair and status. Unit is now set up to operate properly.
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Morgan's Point Resort, TX 76513
Wesley
Job Details: 07/13/2022
Arrived onsite for heater bushing SP. Repaired by replacing heater. Unit is now operating as designed. All checks good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Driftwood, TX 78619
Leonardo
Job Details: 07/13/2022
Arrived on site to test unit for unit not washing. Test unit and found bad sump and motor. Replaced sump and motor test unit and unit test good job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Temple, TX 76504
Wesley
Job Details: 07/13/2022
Arrived onsite and repaired unit by replacing the heater according to the sP designation. All checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Temple, TX 76501
Wesley
Job Details: 07/13/2022
"Arrived onsite for no ice production and found failed ice maker unable to jump start and replaced icemaker for failed icemaker not producing ice, all checks good. Unit is now operating as designed. Advised customer on repair."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Temple, TX 76502
Wesley
Job Details: 07/13/2022
"Arrived onsite and repaired the heater according to the SP designation. Advised customer on repair, all checks good."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Waco, TX 76705
Jonathan M
Job Details: 07/13/2022
Arrived on site for a dishwasher that is not washing dishes. Inspected unit and work area. Confirmed the customers complaint and found an F4 E3 (wash motor not running) error code. Brandy and it was an auto test and did confirm the customers complaint. Replace the wash motor assembly and test of the unit. The unit began to work and operate as designed. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model GU2475XTVY3
Near Austin, TX 78737
Leonardo
Job Details: 07/13/2022
Arrived on site to replace console. Replaced console test unit and unit test good job complete.
We serviced a
WHIRLPOOL DRYER
Model WED7300DW1
Near Jonestown, TX 78645
Gerry C
Job Details: 07/13/2022
"Arrived to instal previously diagnosed and ordered part. I removed and replaced the heating element and tested. The unit heated and cycled as designed. I corrected the wiring due to incorrect grounding. Steam dryer, no water connections to unit. I contacted the tech and verified it was destroyed and collected the total.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJW00
Near Hewitt, TX 76643
Jonathan M
Job Details: 07/13/2022
Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the refrigerator door and tested the unit. The unit began to work and operate as designed. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Cedar Creek, TX 78612
Joe Z
Job Details: 07/13/2022
Arrived onsite to install previously diagnosed parts. Installed brackets screws and clips. Operated unit and unit operates as designed. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JB1
Near Cedar Park, TX 78613
David S
Job Details: 07/13/2022
Arrived on site to replace the burner knobs. I replaced al 4 knobs and tested the unit. I found the burners all working as designed. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Leander, TX 78641
David S
Job Details: 07/13/2022
Arrived on site toninstall previous diagnosed part. I replaced the right side rc door gasket. I inspected the door and found it sealing. Job complete.
We serviced a
MAYTAG DRYER
Model MEDB765FC0
Near Del Valle, TX 78617
Joe Z
Job Details: 07/13/2022
"Arrived onsite for NOT HEATING. STILL TURNS. Upon arrival found control panel is not responding to buttons intermittently. Was able to test unit. Found heater not energizing. Tested fuse and thermal cutoff and are good. Found fractured element Ned lots of lint build up in cabinet. Ran vent test and failed. Replaced heater and test unit. Unit now heats correctly. Job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model KOCE500ESS20
Near Pflugerville, TX 78660
Cliff
Job Details: 07/13/2022
Arrived on site to diagnose a microwave that isn't heating intermittently. Found no failures to unit at this time and advised customer door needs to be closed firmly to activate safety switches. No further repairs needed and job is complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ02
Near Georgetown, TX 78633
Vincent
Job Details: 07/13/2022
"Arrived on site for refrigerator, inspected unit and work area. CX complaint was unit is to cold and not able to adjust temps. Tested unit and found the control board bad. Replaced board with new one and program to the correct model. I then tested unit and its now operating as designed. No leaks where observed during service. Job completed."
We serviced a
UNKNOWN DISPOSAL
Model n/a
Near Georgetown, TX 78628
Vincent
Job Details: 07/13/2022
"Arrived on site for garbage disposal, inspected unit and work area. Tested old garbage disposal and found it not working. I removed and old one and installed new one and found old lines for drain wont reach. CX is going to need to properly route the drain lines to the garbage disposal. I could not test for leaks. But unit is powering up and working like its supposed too. No leaks where observed during service. Job completed.
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29PBMS00
Near Georgetown, TX 78628
Paul
Job Details: 07/13/2022
Arrived onsite for a refrigerator not cooling correctly. Ms stated the RC was staying around 50 degrees and the FC around 15 degrees. I found the RC coil completely frosted up and coming out of the bottom of the evaporator cover. When I pulled the unit out to test the thermistors from the control I found where there was a bad void in the insulation causing the rear of the panel to rust up from the left side to the right side. I explained to the customer that the unit is not repairable.
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Austin, TX 78736
Matthew
Job Details: 07/13/2022
Arrived onsite for long dry times. Upon arrival inspected unit. Ran test and unit is heating and tumbling. Ran air flow test and failed. Recommended customer have external cleaned. Gave recommendations for vent wizard. Unit is functioning as designed. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM01
Near Hutto, TX 78634
Vincent
Job Details: 07/13/2022
"Arrived on site for refrigerator, inspected unit and work area. CX compliant was unit not cooling properly. I found the bottom mullion badly separated from chassis. I used the adhesive but was to large to fix. Called techline and spoke with Bruce SR#7734098217 and said CX would have to contact customer service for any further information. No leaks where observed during service. Job completed."
We serviced a
WHIRLPOOL COOKTOP
Model KCGS950ESS02
Near Round Rock, TX 78681
David S
Job Details: 07/13/2022
Arrived on site to install previous diagnosed part. I replaced the missing piece of the burner and installed new burner caps. I tested the unit and found it working as designed. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Austin, TX 78745
Matthew
Job Details: 07/13/2022
Arrived onsite to replace heating element under special project S17304. Dishwasher was installed with trim blocking removal. Removed trim to access unit. Replaced element and tested. Unit is functioning properly. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ03
Near Round Rock, TX 78665
Vincent
Job Details: 07/13/2022
"Arrived on site for refrigerator, inspected unit and work area. Tested unit and found condenser fan blades hitting one of the compressor lines. Bent the line away from fan and tested. Unit is now operating as designed. I leveled unit properly. Installed handles for CX. No leaks where observed during service. Job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Austin, TX 78728
David S
Job Details: 07/13/2022
Arrived on site to install previous diagnosed parts. I gained access to the dispenser and replaced it with new. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KBS0
Near New Braunfels, TX 78132
Andrey
Job Details: 07/13/2022
"Arrived on site to test unit for not advancing in cycle, tested unit found system locked, put unit through diagnostics, all components running good, put unit into normal wash, unit is filling and washing, no leaks detected job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Killeen, TX 76542
Tyler
Job Details: 07/13/2022
Arrived on site for dishwasher with recalled element needing replacement. Upon arrival confirmed issue and found gold bushing on element. Replaced element then tested unit and found no leaks or other failures. Call complete
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JB1
Near Killeen, TX 76541
Tyler
Job Details: 07/13/2022
"Arrived on site for range making a pop sound from back right burner and control giving f1e1 error. Upon arrival confirmed complaint. Called techline and spoke with Scott sr#7734096900.Was instructed to have customer contact whirlpool if they have any further questions. Call complete"
We serviced a
WHIRLPOOL DISHWASHER
Model MDB8959SKZ0
Near Pflugerville, TX 78660
Cliff
Job Details: 07/13/2022
Arrived on site to diagnose a dishwasher that is not drying properly. Tested all parts and components and found no failures to unit at this time. Advised customer on findings and best cycles and options for best performance. No leaks were found at time of service.
We serviced a
WHIRLPOOL WASHER
Model MVW7230HW0
Near Leander, TX 78641
Lou
Job Details: 07/13/2022
"Arrived on site to inspect washer not working. Upon further inspection, I found the unit full of water and clothing. I attempted to place the unit in diagnostics and it failed. I removed the control panel and found the diagnostics LED not flashing as designed. I checked voltage at the wall outlet and it is good. I tested voltage at the control and its getting 124V. I tested the components on the unit and and found all is good. The drain pump is showing 20ohms, within range. Customer advised they discuss with their sibling and contact the office if they choose to go forward with repairs. Unit left unplugged for safety and the lid left open at customers request to be able to remove clothing/water. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL WASHER
Model MVW7230HW0
Near Salado, TX 76571
Wesley
Job Details: 07/13/2022
Arrived onsite and found unit operating with failed latch. Completed repair. All checks good. Unit is now operating as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Salado, TX 76571
Wesley
Job Details: 07/13/2022
Arrived onsite and replaced cover kit and control kit per prior diagnosis. Verified heater is within range. Unit is now operating as designed. Advised customer on cool down times. All checks good.
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Austin, TX 78732
Kimo
Job Details: 07/13/2022
Arrived onsite for DW with a loos handle upon arrival I attempted to tighten up but it would not. I replaced the handle and found that it was now solidly mounted. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS322FDAM00
Near Austin, TX 78752
Kimo
Job Details: 07/13/2022
Arrived onsite for refrigerator water dispenser spitting when in use. Upon inspection I found that the water filter was not sealing properly in the filter head.I installed and tested the unit and found that the dispenser was working as designed.
We serviced a
GE WASHER
Model GTW460ASJ8WW
Near Austin, TX 78758
Kimo
Job Details: 07/13/2022
Arrived onsite for for washer leak. Upon inspection I found that the leak was coming from the water temp sensor due to the bracket that holds it down was loose I created a spacer out of a silicone sheet I had and installed it in between the sensor and the bracket to increase the clamping force of the bracket and tightened it down. Then I tested unit several times and found no leaks. No charge issues was same as before. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Austin, TX 78759
Kimo
Job Details: 07/13/2022
Arrived onsite to perform Heating Element - SP W11540964 - Special Project S17304. Upon arrival I installed new heating element and tested unit and and found unit operating as designed no leaks job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KFIS29BBMS03
Near Austin, TX 78739
Kevin
Job Details: 07/13/2022
"Arrived on site and inspected refrigerator and found evaporator tray in fresh food section is bowed. Disassembled fresh food section and found water is dripping from condensation gathering behind icemaker adapter then running behind air tower going underneath evaporator tray and lifting it. Because of this evaporator tray is also frozen over and not draining properly. Replacing adapter kit and tray may correct issue.
We serviced a
KITCHENAID REFRIGERATOR
Model KUDF204EPA00
Near Austin, TX 78739
Kevin
Job Details: 07/13/2022
"Arrived on site and inspected refrigerator and found attached cabinet door panels keep door from closing properly if body of refrigerator is too far back into cabinet installation. Also found display is not working because the motor has added pieces of tape to keep door switch in closed position so the chime stays off. Removing tape corrects display issue and installation should be corrected so that the doors can close properly every time.
We serviced a
JENN-AIR DISHWASHER
Model JDPSS245LX0
Near Austin, TX 78737
Leonardo
Job Details: 07/13/2022
Arrived on site to test unit for unit beeping and not running. Test unit and found water in float. Removed water and found unit leaning to the front. Pulled unit out and lowered back feet to level unit correctly job complete at this time.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Austin, TX 78745
Kevin
Job Details: 07/13/2022
"Arrived on site and replaced heating element per service pointer W11540964, after replacing ran a diagnostic cycle to confirm is is not leaking, job complete."
We serviced a
WHIRLPOOL WASHER
Model WET4027EW0
Near Austin, TX 78745
Kevin
Job Details: 07/13/2022
"Arrived on site and inspected washer, Pulled washer forward out of closet until all sides were visible and set to fill with hot, warm, and cold water and did not observe any leaking from valves. Washer did not overflow stopped filling and began agitation. Then Set washer to spin and drain and did not see any overflowing of standpipe or drain hose leaking. Moved washer back into closet and there is no water on the floor. Could not duplicate apartment tenants experience. Washer is not leaking
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Austin, TX 78748
Leonardo
Job Details: 07/13/2022
Arrived on site to test unit for unit not getting water. Test unit and found water turned off under sink. Turned water on test unit and unit filling with water and washing and draining job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Kyle, TX 78640
Kevin
Job Details: 07/13/2022
"Arrived on site and replaced heating element per service pointer W11540964. After replacement insured dishwasher is working properly and not leaking by running a diagnostic cycle, job complete"
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS3
Near Niederwald, TX 78640
Kevin
Job Details: 07/13/2022
"Arrived on site and inspected range and found saved error code F9E0. Inspected wiring at terminal block and did not see any issues, took pictures. Turned on all cooktop elements and set oven to bake and everything is working normally. Could not duplicate reason for service call, job complete"
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Austin, TX 78747
Leonardo
Job Details: 07/13/2022
Arrived on site to replace heating element for special project. Replaced heating element test unit and unit test good no leaks present job complete.
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Georgetown, TX 78626
Paul
Job Details: 07/13/2022
Mg. Customer needed pedestal installed on washer. Removed hoses from washer. Took washer to hallway. Installed pedestal. Reassembled and verified operation. No leaks. Call completed.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Georgetown, TX 78626
Paul
Job Details: 07/13/2022
(MG) Range is not working due to warped control. Called safety and Theresa gave a P&L concession W13HGI1WPL1. SR# 7734047481 . Removed back panel. Found plastic melted from control case onto the panel. Removed and replaced control and panel. Reassembled and verified operation. Call completed.
We serviced a
JENN-AIR FREEZER
Model JBZFL18IGX00
Near Lakeway, TX 78734
Luis
Job Details: 07/13/2022
"Arrived on site for no ice. Ran diagnostics icemaker not completing diagnostics and getting 6F error code. Called tech support sent pictures of error code to tech support installed new icemaker ran icemaker test passed,ran fill test passed. SR#7734096514"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Georgetown, TX 78628
Lou
Job Details: 07/13/2022
"Arrived on site to inspect dishwasher door catching when opening fully. Upon further inspection, I found the kick plate was not installed correctly. I removed the kick plate and found the insulation was shoved under the unit and not properly installed. Re-installed the insulation and kickplate and tested unit in diagnostics. Unit is showing no error codes and is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FBS00
Near China Spring, TX 76633
Jonathan M
Job Details: 07/13/2022
Arrived on site for a refrigerator that is not cooling. Inspected unit and work area. Confirm the customers complaint and found the freezer section at 13?F in the refrigerator section at 50?F. The customer advised they first lost their ice production and temperatures have been rising in both sections. I took an amp draw off of the compressor and found it running at .374 A. Found no defrost issue in either fresh food or freezer sections. Ordering sealed system components and the office will need to contact the customer about a return date due to an out of stock and PSP item. Please schedule service for three hours due to multiple parts needed; ordrng 1 W11592009 (Compressor) and 1 W11109499 (Non dye drier) and 1 W11506635 (Coupler) and 1 W10865322 (RC evaporator) and 1 Oillessgauges (Oilless gauges) and 1 Nitrogen (Nitrogen)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Spicewood, TX 78669
Scott
Job Details: 07/13/2022
"Arrived on site for frost building up on and around freezer door . Found gasket not making good contact upper left freezer door . Ordering gasket ,door brackets , FZ led light . No water leaks detected at time of service call to set return . ; ordrng 1 W10843353 (FZ led) and 1 W10248749 (FZ gasket) and 1 AUTHO"
We serviced a
WHIRLPOOL WASHER
Model WTW8500DW2
Near Spicewood, TX 78669
Scott
Job Details: 07/13/2022
"Arrived on site for washer making weird noise . Found washer had popped breaker , plugged back in . drain pump making loud noise and water in tub . Ordering drain pump. ; ordrng 1 W10876600"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Buda, TX 78610
Scott
Job Details: 07/13/2022
Arrived on site for washer still leaking . Found water trails from fabric dispenser area on tub . Ordering dispenser and ring . No other leaks detected. Call to set return ; ordrng 1 W11175629 (Fabric dispenser) and 1 W11094304 (Tub ring)
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS20
Near Georgetown, TX 78633
Vincent
Job Details: 07/13/2022
"Arrived on site for oven combo, inspected unit and work area. There was no power to unit. I pulled unit out and inspected all wiring and control boards for any shorts or burn spots. I did not find anything physically wrong. Call techline and spoke with Kirt SR 7734104041 and we proceeded with a couple of testings found a short in the wiring harness not visible and possible are you bad main control, cooling fan was also stuck. Tech line recommended to change main harness, control board and cooling fan. I then called safety and spoke with aisha SR7734042880 and gave her my findings. Office to order parts and contact customer when parts are available to reschedule.; ordrng 1 W11448962 (Main control) and 1 W11598119 (Blower) and 1 W11245670 (Main harness)"
We serviced a
WHIRLPOOL COOKTOP
Model KCGC506JSS00
Near Liberty Hill, TX 78642
Lou
Job Details: 07/13/2022
"Arrived on site to inspect cooktop burners not igniting. Upon further inspection, I tested all burners and found the front left and front right burners take too long to ignite. I removed he burner heads and cleaned them and retested and got the same results. I am ordering both burner heads and office to schedule return service. No gas leaks detected during service.; ordrng 1 W11344539 (Left front burner head)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Austin, TX 78717
David S
Job Details: 07/13/2022
"Arrived on site for dishwasher tripping the breaker. I inspected the unit and work area. I gained access to the controls and tested the components. I found the vent fan reading double the resistance it should. I unplugged the vent fan and ran a diagnostics cycle, I found it completing the cycle. I am ordering the vent fan. Reschedule for Thursday 7/21/22; ordrng 1 WPW10469574 (Vent fan)"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near San Marcos, TX 78666
Andrey
Job Details: 07/13/2022
"Arrived on site to test unit for noise, tested unit found basket has separated into two parts, will need basket to fix issue, returning with all pre screen parts some might be still needed, office to reschedule ; ordrng 1 W10554251 (Basket)"
We serviced a
KITCHENAID RANGE
Model KSDB900ESS4
Near New Braunfels, TX 78132
Andrey
Job Details: 07/13/2022
"Arrived on site to replace previously diagnosed igniter replaced igniter burner is now igniting, another issue surfaced left front when putting on simmer only half the burner is lit replaced orifice to next size up but customer did not like that the flame was bigger, ordering a burner head to see if issue can be resolved office to reschedule ; ordrng 1 W11443594 (FL burner head)"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN506ESS01
Near New Braunfels, TX 78132
Andrey
Job Details: 07/13/2022
"Arrived on site to replace hinges per service pointer W11170909B, replaced hinges, doors are now working properly, but customer stated that ice production is really slow and takes about 4 days to fill bucket, ordering ice maker and ice maker harness, office to reschedule ; ordrng 1 W11397192 (Ice maker) and 1 W10508673 (Ice maker harness)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Austin, TX 78717
David S
Job Details: 07/13/2022
Arrived on site for dishwasher not cleaning the upper rack. I inspected the unit and work area. I found no fault codes in diagnostics. I ran a diagnostics cycle and found the motor is weak and both spray arms are separating. I installed the motor. Reschedule for Thursday 7/21/22 for the spray arms. ordrng 1 WPW10491331 (Lower spray arm) and 1 WPW10448645 (Upper spray arm)
We serviced a
FRIGIDAIRE DISHWASHER
Model FFBD2406NB0A
Near Killeen, TX 76549
Tyler
Job Details: 07/13/2022
Arrived on site for dishwasher leaking. Upon arrival confirmed complaint and found water would leak from both right and left sides of door. Found lower door gasket melted and Mangeled. Found motor and drain all working with no leaks. They stated unit has a history of other failures and they want to look at options for replacement before deciding. Call complete ; ordrng 1 Cnote (Please read att. Note) and 1 Cnote (Office to collect service fee with cc on file)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM01
Near Bastrop, TX 78602
Joe Z
Job Details: 07/13/2022
Arrived onsite for UNIT IS NOT COOLING . Upon arrival unit is plugged and operating. Both FC and RC are hot in the box. Inspected Compressor and is running. Compressor is pulling .65 amps and running hot. checked evaporator. There is no frost or ice on any part of evaporator or tubing. Both evaporator and condenser fan are operating . This is a r134a unit and needs sealed system ; ordrng 1 W10507884 (Compressor) and 1 WP2188823 (Evaporator) and 1 WPW10143759 (UV drier) and 1 W11506635 (Access valve) and 1 Autho (Autho)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV976FDEM00
Near Manor, TX 78653
Cliff
Job Details: 07/13/2022
"Arrived on site to diagnose a refrigerator that is not cooling properly. Found defrost failure in rc caused by miscommunication between sensors and controls. Ui, hv control, and rc evap harness need to be replaced to complete repairs. ordrng 1 W11087438 (Fan and harness)"
We serviced a
KITCHENAID REFRIGERATOR
Model KFXS25RYMS0
Near Cedar Park, TX 78613
Gerry C
Job Details: 07/13/2022
"Arrived to inspect ice for in on FC floor. I found the FC evaporator had iced and there was a sheet of ice along the bottom of the evaporator area. Per Technical Service Pointer #: W10632338E, S38253, the cost of the part is covered on units beyond 5 years of age. I found both door gaskets had hardened and the right side had multiple tears. Office to order gaskets. No leaks observed during service. ordrng 2 W10830274 (Door Gasket, RC)s"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Pflugerville, TX 78660
Cliff
Job Details: 07/13/2022
Arrived on site to replace damaged panels for microwave. Replaced ui but wrapper is damaged. Reordering wrapper and office to set return appointment. ; ordrng 1 W11446916 (Wrapper.)
We serviced a
KITCHENAID RANGE
Model KSGG700ESS3
Near Austin, TX 78702
Matthew
Job Details: 07/13/2022
"Arrived onsite for range with broken glass. Upon inspection verified that outer door glass was broken. Spoke to claims and needed POP or delivery slip to verify date received. Builder will try and get proof but stated covered or not, the unit needs to be fixed. Ordering Outer door glass panel ; ordrng 1 WPW10634271 (Outer glass)"
We serviced a
JENN-AIR RANGE
Model JGRP436HM01
Near Austin, TX 78704
Matthew
Job Details: 07/13/2022
Arrived onsite to replace previously diagnosed part. Had two panels shipped. Unfortunately both were damaged. Will need to reorder part. Also informed customer that a new model serial tag will need to be requested from manufacturer and placed on the unit for future repair. Office to reschedule ; ordrng 1 W11289590 (Control panel)
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Austin, TX 78704
Matthew
Job Details: 07/13/2022
"Arrived onsite for dishwasher giving error code. Upon arrival put unit in diagnostics and found stored error code F9e1 product not draining , F7E1 single speed wash motor failure , called tech line for assistance. Ran test and found motor not responding. Also drain pump seemed to continue to run then error out. Tech recommended replacing Sump and motor, OWI, possibly drain motor. Provided SR#773409100851. Also need to adjust drain hose to avoid kinked line. Office to reschedule ; ordrng 1 W11416362 (Sump and motor) and 1 W11410464 (Owi)"
We serviced a
KITCHENAID REFRIGERATOR
Model KSC24C8EYY02
Near Austin, TX 78733
Matthew
Job Details: 07/13/2022
"Arrived onsite for ice maker not producing ice and temperature in freezer a little high. Upon arrival inspected unit. Found sections of freezer produce frozen and semi soft. Found freezer over capacity and product blocking vents for returning air. Customer cleared items and will monitor. Tested the ice maker and Ice maker not responding. Found while unboxing ice maker , it was incorrectly packaged. Will need to order and return with correct ice maker ; ordrng 1 Wpw10756907 (Ice maker)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Canyon Lake, TX 78133
Andrew
Job Details: 07/13/2022
Arrived on site to test unit for low ice production. Found fill tube frozen over. Found water pressure to unit at 100psi. Recommend replacing pressure regulator and ice maker. Office to reschedule. ; ordrng 1 W10786952 (Pressure regulator) and 1 8212547RP (Line kit)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS973CIDM00
Near Leander, TX 78641
Gerry C
Job Details: 07/13/2022
"Arrived to instal previously diagnosed and ordered parts. The RC door closer cams were worn badly and the door would not close as it should. I found the harness for the FC door was broken open and advised the CX that they may have a failure of the water and/or ice system in the future and they will contact us if it occurs. There was considerable gapping at the front lower part of the mullion, but the gaskets were able to conform to the gap and a reasonable seal had been attained. I verified the sealed system issue and recovered the refrigerant. The unit had a good charge and I could not find any signs of leaks. I removed and replaced the compressor, dye drier and service port and vacuumed to 410 microns. I allowed the system to sit for 15 minutes and seeing no loss of vacuum, charged with the MFG prescribed 5.75 oz of refrigerant. The unit started cooling as designed and I checked all accessible joints with leak test fluid and found no issues. ordrng 1 W11311687 (Cam, RC Door) and 1 W11292872 (Hinge, RC Door)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS01
Near Spicewood, TX 78669
Luis
Job Details: 07/13/2022
"Arrived on site for cooling complaint. Removed deli drawers found fresh food evaporator heavily incased in ice,diagnosed unit not defrosting correctly in fresh food section. Will need to order harness that includes fan and thermistor,cover and drip pan will need to follow service pointer W11092686; ordrng 1 W11457241 (Drip pan) and 1 W11256332 (Cover) and 1 W11087438 (Harness)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW01
Near Waco, TX 76711
Jonathan M
Job Details: 07/13/2022
Arrived on site to install previously diagnosed parts. Inspected unit and work area. Removed the compressor and went to install new compressor. Found the old compressor was a R134-A compressor and the new compressor was for R600. Spoke to SR and ordered correct parts. The office will need to contact the customer about a return date due to an out of stock and PSP item. Please schedule service for at least two hours on return trip.; ordrng 1 WPW10507886 (Compressor) and 1 W10843121 (Drier) and 1 W10836706 (Evaporator)
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS09
Near Austin, TX 78732
Kimo
Job Details: 07/13/2022
"Arrived onsite for mw with faulty interlock switches. Upon inspection I found that the switches showed signs of arcing and left side switch was not engaging properly. I replaced all interlocks and tested unit and found unit operating as designed but the interior light wouldnt still not turn on, I am ordering one lightbulb and rescheduled for 07/22/22; ordrng 1 W10886919 (LMP-BASLES)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF993FIFM00
Near Georgetown, TX 78633
Vincent
Job Details: 07/13/2022
"Arrived on site for refrigerator, inspected unit and work area. CX complaint was ice in the RC is clumping up. I inspected door gaskets and found the right door gasket badly damaged and left door gasket is also not sealing correctly. I also found ice bin door gasket in RC not making a good seal. Office to order parts and reschedule when parts have arrived. No leaks where observed during service. Job completed.; ordrng 2 W10688387 (Door gasket)s and 1 W10702031 (RC ICE BIN DOOR & GASKET)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Round Rock, TX 78665
Vincent
Job Details: 07/13/2022
"Arrived on site for dishwasher, inspected unit and work area. Set unit in diagnostics and found error cord and f8E3 F9E1. I then ran a diagnostics cycle and found no stored error code found unit draining properly but did find digits missing on the screen. Will order parts needed and also a heating element because theres a service pointer to replace heating element. No leaks where observed during service. Office to reschedule when parts are arrived.; ordrng 1 W11416458 (Console control) and 1 W11537778 (Heater)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS00
Near Austin, TX 78745
Matthew
Job Details: 07/13/2022
"Arrived onsite for refrigerator not cooling properly after previous repair. Upon arrival put unit in diagnostics and found Rc thermistor reading 50 degrees, FC thermistor 20 degrees. Rc evaporator thermistor test reading at -2 degrees and freezer evap reading at 16 degrees. Called tech line for assistance. Tech wanted software version, software at 600, tech said 7.0/7.2 software version. Took rc thermistor reading at board and recorded 13k ohm on ff evaporator thermistor reading 16 degrees . Tech recommended software upgrade to unit using service pointer. Provided SR#7734096599. Service pointer w11329116. S code 27311 Control and ff evaporator cover. Will need to be sure the control is the most updated version. ; ordrng 1 W11167902 (Fc evaporator cover)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Liberty Hill, TX 78642
Lou
Job Details: 07/13/2022
"Arrived on site to inspect refrigerator making unusual noises. Upon further inspection, the customer advised that the noise sounds as if its coming from the back of the unit and gets loud enough they cant hear the tv. I placed the unit in diagnostics and tested the FC fan and found it operating as designed. I tested the condenser fan/compressor and could not duplicate the noise. I pulled the unit out and removed the back cover and checked all refrigerant lines and they were good. As I placed the cover back in position, it began to make a rattling/vibration noise. I placed some sealant pads in between the cover and chassis the that noise stopped. As I was getting ready to leave, the unit began to make the noise and the customer identified the noise as the one its been making. I removed he kickplate and found the condenser coil under the unit is what is making the rattling noise. I overdo the unit and the noise stopped, but when I opened the right RC door, the noise came back. I level again with the door open and was able to get the noise to stop. I advised the customer to monitor the unit and if the noise comes back to contact our office. No water leaks observed during service, job completed.; O-emld tckt"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Austin, TX 78730
Kimo
Job Details: 07/13/2022
Arrived onsite for washer not operating and showing fault code f9e1. Upon inspection I found that the drain pump was seized up I replaced the pump and tested unit but found that the unit would just keep telling me to close the lid even though it was already closed. I am ordering the latch and the control.office to reschedule.; ordrng 1 W11394572 (Latch) and 1 W11510463 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Austin, TX 78749
Kevin
Job Details: 07/13/2022
"Arrived on site and found customer experience icemaker stop producing for a week. Icemaker has now started producing ice again. Temperature in freezer is 3?, Reason for hiatus is unknown. Cycled icemaker manually dropped ice in the tray and refilled with water. This is normal operation. LED module in freezer is also out and will need to be replaced.; ordrng 1 W11520324 (LED module)"
We serviced a
SAMSUNG DISHWASHER
Model DW80K5050US
Near Austin, TX 78749
Leonardo
Job Details: 07/13/2022
Arrived on site to replace fill valve control board and flow meter. Test unit and found unit getting plenty of water panel not responding and motor not responding. Will need to replace both parts. Office to reschedule will need 2 hours. ; ordrng 1 DD82-01347A (Panel) and 1 2hours (2 hour)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAB01
Near Kyle, TX 78640
Kevin
Job Details: 07/13/2022
Arrived on site and inspected refrigerator and found both sections are warmer than room temperature. Exposed evaporator and there is no frost pattern at all. Inspected compressor and found it is getting power and running but there is no cooling. Sealed system repair will need to be performed in order to correct the issue.; ordrng 1 WPW10463858 (Compressor) and 1 WP2188823 (Evap) and 1 W10143759 (Dye drier) and 1 TJ90SF8404 (Stub)
We serviced a
KITCHENAID VENTHOOD
Model KXD4630YSS7
Near Austin, TX 78747
Leonardo
Job Details: 07/13/2022
Arrived on site to test unit for fan not turning off when going down. Test unit and found bad switches. Ordering new switches office to reschedule and will need 2 hours on the job. ; ordrng 1 W11088943 (Control) and 1 W11097349 (Switch kit) and 1 W11187731 (Assembly motor with switches) and 1 2hour (2 hour) and 1 W11230930 (Power button)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Belton, TX 76513
Wesley
Job Details: 07/13/2022
Arrived onsite for handles improperly torqued and loose. Tightened handles and provided design reference on air tower design. All checks good. Unit is now operating as designed.
We serviced a
KITCHENAID MICROWAVE
Model KMHC319ESS5
Near New Braunfels, TX 78130
Andrey
Job Details: 07/13/2022
"Arrived on site to replace previously diagnosed capacitor, magnetron and diode, replaced parts, tested unit, unit now running as designed
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JS1
Near Manor, TX 78653
Cliff
Job Details: 07/13/2022
"Arrived on site to diagnose a range that damaged cabinets when using self clean cycle. Found no failures to range at this time and door gasket and lock mechanism fully funcrional. Cabinets are not painted, bit have a vinyl style front that is not resistant to heat causing front corners to peel and warp. Wood and painted rear of front panels are not damaged or discolored, indicating vinyl to be the issue. Documented findings with Whirlpool safty team. Homeowner will speak with builder to resolve issue.File# 7734040350"
We serviced a
WHIRLPOOL WASHER
Model WFW92HEFC0
Near Lakeway, TX 78738
Scott
Job Details: 07/13/2022
"Arrived on site for washer giving error code . Found unit was drawing poorly . Found drain failing . Replaced drain pump . Ran diagnostics and unit is now functioning properly . No water leaks detected at time of service.
We serviced a
WHIRLPOOL OVEN
Model JJW3830DP02
Near Austin, TX 78738
Scott
Job Details: 07/13/2022
"Arrived on site , replaced UI console . Ran diagnostics and both ovens are preheating normally . Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS04
Near Austin, TX 78738
Scott
Job Details: 07/13/2022
Arrived on site for fridge making humming noise . Found unit not level . Used pads to shim right back corner . Unit is no longer making loud humming noise . No water leaks detected at time of service. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Austin, TX 78759
Paul
Job Details: 07/13/2022
Arrived onsite for a dishwasher displaying an F8E4 error. I found the float switch tray completely dry. I found no signs of water leaks anywhere at this time. I went over detergent use and explained to the customer the causes of the F8E4 error code. The machine completed a service diagnostics cycle and worked as designed. Call complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Round Rock, TX 78681
Paul
Job Details: 07/13/2022
Arrived onsite for a dishwasher to replace a heating element for Special Project S17304. I confirmed M/S numbers. I replaced the heater and ran diagnostics to check for leaks. All worked as designed and there were no water leaks present at the time of service. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Andice, TX 78628
Paul
Job Details: 07/13/2022
(MG) Arrived onsite for a dishwasher with a dispenser that a spring fell out of. I found the dispenser door had broken. I replaced the dispenser. Call complete.