"Arrived,on site for icemaker not powering on. Customer also says fast ice has no change. Found unit is connected to a gravity drain. Customer has it hooked up to a power strip which was turned off. Turned on and unit started. Customer says it was not working and making weird noise. Ran diagnostics and confirmed all components working. Suspect water level sensor is bad, replaced pump. Verified operation. Call complete. W11542867"

Arrived onsite and replaced the water valve to repair. Unit is now operating leak free. W11175771

"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I tested temps in the FC=7 degrees. Customer advised the ice bin is full of ice, but ice wont dispense. I tested the dispenser and found no ice being dispensed and could hear the bin auger rotating. I removed the bin and retested the dispenser motor and found it locked up. I removed the motor and housing and attempted to turn the coupler by hand and the motor is seized. Customer advised that they found the bin full of a block of ice when it stopped dispensing. I am ordering the dispenser motor and coupler and scheduled return service for 05/18/24. No water leaks observed during service.; ordrng 1 W11671282 (Dispenser motor) and 1 WPW10169511 (Coupler)"

Arrived on site to test unit for broiler melted to cavity. Found shorted broiler and found bad broiler and thermostat for upper oven. Will need to order new thermostat office to reschedule ; ordrng 1 7404P039-60 (Thermostat)

Arrived on site to test unit for console locked. Console will not unlock will need to replace console. Rescheduled for 5/22 ; ordrng 1 W11600355 (Console)

Arrived onsite for dryer not drying correctly. On inspection I found very little air movement and the dryer never got above 91?. Gain access to the heating element and found the heating element housing had come disconnected from the blower housing and was pointed towards the motor. Reconnected the element housing and reassembled the unit. The dryer is operating as designed from the factory. No parts were installed on the unit. Informed the customer that the dryer vent needs to be cleaned to allow complete air flow through the system to help the heating and drying of the unit.

"Arrived on site to test unit for leak. Activated diagnostics, when unit started draining I found a slow drip forming due to a crack in the gasket on the wash motor. Will need a new sump assembly to resolve this issue. No parts installed, ordering part, office to reschedule.; ordrng 1 W11613570 (Pump and motor assembly)"

"Arrived on site to inspect unit for cycle time not advancing on any cycle setting. Upon closer inspection found screw missing added screw, found no error codes stored, ran diagnostic cycle, all components activated. Placed unit in quick wash and tested unit, unit started on 20 minutes and continued on adding water at 18 minutes unit began cycle and was washing at 15 minutes. Unit is running as intended. No leaks present at this time. UNIT IS DOUBLE STACK IF PROBLEM PERSISTS SCHEDULE 2 man. Job complete. USED W11557803"

"On arrival verified complaint of not cooling. Unit was unplugged on arrival. Customer stated they did not see any ice build up in Fc as they did look for it per previous repair. On plugging in unit Compressor is short cycling after start dev replacement. Unit will need a compressor replacement. Ordering comp, filter drier. And Access valve. Office to reschedule for SS repair. Installed wpw10189190; ordrng 1 W10233961 (Compressor) and 1 wpw10143759 (Uv drier) and 1 w11506635 (Access valve)"

"Arrived onsite for washer shaking violently. I found error code F0E2 suds present when I went into diagnostics. Tested the machine noticed suds in the machine due to not draining correctly. This was also causing the violent shaking as the water wasnt escaping the tub as designed. Gained access to the drain pump and found the filter packed with Shout color guard sheets. Cleared out the sheets, reassembled the machine, and tested the machine and found it to be operating as designed. Job complete. No parts used. No water leaks at the time of repair."

"Arrived on site to inspect wall oven door not closing properly. Upon further inspection, the customer demonstrated how the lower oven door is not closing/sealing in the top left corner of the door. The door had some play in it approximately 1/8 inch. I also found the lower door was not sitting evenly as the gap in between the upper door and lower door was higher in the left side. I pulled the unit out and adjusted the height of the door by adjusting the hinge receiver on the left side. Once I had the lower door adjusted, I tested and found it continues to have the excess play in the upper left corner. I removed the doors (upper/lower) and switched them and still had the same amount of play which tells me the unit is not leveled and the chassis has a clockwise twist either from delivery or installation. When I placed the unit back in its space, I found the shelf the unit is rested on site slightly lower on the right side and the left side is completely flush. Also found the unit is resting on the vent causing tension on the front of the unit. I placed the unit doors back onto the unit and tested the lower oven on Baker at 350 degrees. While doing this, I placed my thermal lead at the top left corner of the lower door to test for any air leaks and my temps stayed in range of 76.8 degrees to 77.5 degrees telling me theres no air leak. I advised the customer of my findings and contacted techline to get documented. I spoke to Jeremy and advised of the history, the complaint today and my findings. Jeremy advised that the issue is cosmetic due to installation and to not replace any parts. Jeremy provided SR#7739093428 and recommended that the customer contact their builder to fix the installation to resolve the twisting issue. No repairs made, job completed."

"Arrived on site for grinding sound with metal shavings in drum. Upon arrival,inspected unit and found Oval drum, worn out support wheel. Contacted techline. Spoke to Kurt. Explaind what is going on and submitted photos. Tech recommended replacement of drum and returning with rear bulk head, repair kit, and shafts. SR# 7739089729. Need to order rear bulk head, drum, support wheels, and shafts. Need 2 hour weigh time. Office to reschedule ; ordrng 1 W10508188 (Drum) and 1 W11299300 (Rear bulk head) and 2 WPW10359272 (Shaft)s and 1 80047 (Repair kit) and 1 2hourweigh (2 hour weigh)"

On arrival verified complaint of not draining. Found drain pump was blown and full of debris. Removed all debris and replaced pump assy. Unit is now draining correctly. Job complete no leaks detected during service. Parts installed w11458345

Arrived onsite for washer not advancing cycle. I found out that the customer wasnt aware that the washer had a two step start procedure. I explained to the customer that the start button had to be pressed twice if the load cycle wasnt changed or once if the cycle selection was changed. I found an F0E5 error and went over loading with the customer. The washer works as designed. There were no water leaks present at the time of service. Call complete. NO PARTS INSTALLED.

"Arrived onsite to replace faulty motor assembly. Unit failed in first attempt of use. Motor failure from beginning. Upon unboxing found motor incorrect. Updated model. Ordering correct sump and motor. Address is 1502 w 5th, has test parking. Set to return the 21th.; ordrng 1 W11460946 (Motor assembly)"

"Arrived on site and replaced dual valve(W11482383), inlet valve(W11482025), filter head(W11482384), pressure regulator(W10786952) and hose kit(8212547RP). Unit now working as designed. No leaks detected. Job complete."

"Arrived on site to replace faulty ice bin, ice chute, and coupling. Replaced and tested. Unit is now functioning properly. Job complete. Used Wp2220458, w11573761 and w11347840"

Arrived on site to replace mag cap and diode. Replaced all 3 parts test unit and unit test good job complete.

Unit 8105. Arrived on site to diagnose dishwasher that was leaking. Examined unit and found the inlet valve had been leaking from the inside of the compartment due to a bad valve. Ordering new inlet valve to resolve. Office to schedule when parts arrive. ; ordrng 1 W11662359 (Inlet valve)

"Apt 242 Arrived on site for loud dryer . Found unit has no feet . Ordering feet , return with motor and pads if needed . Return 5/23 or sooner if possible . Vacant unit anything works no part used ; ordrng 4 49621 (Level feet)s"

Arrived on site and replaced damaged tub(W11409866) and lower dish rack (W10728159). Ran diagnostics with no issues. No leaks detected. Job complete.

"Arrived on site to install previously ordered parts. During disassembly had to break off blower wheel. Replaced motor W11364931, harness W11310055, and blower wheel W11327190. Test unit and is operating as designed. Job complete"

Arrived on site for fridge not making ice . Replaced ice maker W10873791. Ran harvest and fill test . All checked normal. No water leaks detected at time of service . Job complete

"Arrived on site for microwave making a loud noise and not heating. Upon arrival confirmed failure. Found mag w10754299, cap w10850446 and diodew11256462 bad and replaced all 3. Tested unit and found it heating and noise removed. Call complete"

Unit in apartment 9201. Arrived on site for unit. Not filling with water. On arrival inspected unit. During testing found faulty capacitor. Replaced capacitor and tested. Unit is now functioning as designed. Job complete. Used W11428524

"On arrival verified complaint of not working. Ran diag mode and found no error codes. Ran component activates all correctly. Ran cycle and advised in proper usage. Cycle activates and runs, ran cycle for 20 minutes and unit is running. No issues found at this time."

Arrived on site to inspect unit for ice machine falling down. Upon closer inspection found unit running as designed unit has no locking points so being bumped causes unit to fall. All anchor points are activating. Unit is running as intended. No leaks present at this time. Job complete.

Arrived on site for Icemaker not working. Found icemaker error e5. no evidence of moisture build up. Tested water valve and water filled icemaker confirmed good valve and heater. Replaced Icemaker. Verified operation. Call complete.

Arrived on site to test unit for unit not heating. Test unit and found bad heating element and also found unit not filling with enough water. Will order new fill valve and element. Rescheduled for 5/22 ; ordrng 1 W11175771 (Fill valve) and 1 W10518394 (Heating element)

Arrived on site and replaced previously diagnosed control(W11543998) and drain pump(W11399437). Found latch not engaging. Replaced latch(W11700916) and unit completed diagnostics with no issues. Unit is now working as designed. No leaks detected. Job complete.

Arrived onsite for a Refrigerator not cooling properly. I noticed frost build up on cover. After thawing off the cover I noticed a lot of frost build up on evaporator. Found the brown wire on heater had come out of the molex and started to burn. When the wire was pushed in it would work but if it moved out it cut off. The heater assembly will need to be replaced with the new heater assembly. Ordering W11650661 Heater assembly. RS for 05/21/2024.NO PARTS INSTALLED.; ordrng 1 W11650661 (Heater assembly)

"Arrived on site to inspect unit for not drying. Upon closer inspection found heater thermal fuse blown, replaced fuse, tested unit, unit s running as intended. Job complete."

On arrival verified complaint of unit intermittent start. On inspection found all fuses and heater are good. Found PTS switch had a loose wire. Molex plastic was loose. Unable to secure wire but the wire is in great shape. Trimmed the plastic connector and reconnected wire to the PTS switch. Unit now runs correctly. Job complete no parts installed.

Arrived on site with new door. New door comes with new panel and icemaker. Replaced door. Used different fitting to make water lines connect. Reassumed and verified operation. Call complete. ; used 1 Wp4373559 (Fitting) from stock

"Arrived on site to install new sump assembly and elbow to resolve leaking diverter seal. Removed sump and transplanted old diverter and motor. Reassembled unit and tested. Found unit is still dripping from the diverter seal. Tried adjusting diverter and still could not get drips to stop. Ordering complete sump and motor assembly, advised customer of price difference, and they approved. Ordering sump, office to schedule. ; ordrng 1 W11188861 (Sump and motor assembly)"

Arrived on site to test unit for cancel button not working. Test unit and found bad control board. Replaced board test unit and unit test good job complete.

"Arrived on site with 2nd man to install previously ordered parts. Replaced motor W11234001,control W11378949 and heater WP3387747. Test unit with wet laundry. Unit is operating as designed without tripping breaker."

"Arrived on site to inspect dryer timer/knob issues. Upon further inspection, I tested the timer by turning the knob and found the knob turned freely and the timer failed to turn. I removed the knob and found the stem broken. Following the service pointer W11693378, I removed and replaced the timer and knob and retested and unit is operating as designed. I made recommendations for use and care. No lint observed during service, job complete. W11685947"

"Arrived on site to test unit for rust, tested unit found unit has a glass top, customer stated that a spot on cooktop is not coming out, inspected and found it between glass lamination, spoke to office, cosmetic damage is no longer covered, advised customer to call customer service to see what they can do for him, at this time unit is functioning properly, job complete"

Arrived on site to replace broken torsion spring. Replaced spring and having same issue. Contacted SW for assistance. Ordering lh and rh torsion springs. Office to reschedule ; ordrng 1 Wp4452396 (Rc torsion spring) and 1 Wp4452395 (Lh torsion spring)

"Arrived onsite and replaced the upper arm and wash motor assembly. All checks good. W11025157, WPW10498900"

Arrived on site to test unit for condensation build up in unit and console not responding. Model number we had was incorrect. Got verification from claims to proceed under 3rd party warranty. Recommend console and door gasket. No parts replaced at this time. Office to reschedule. ; ordrng 1 WPW10797321 (Control panel) and 1 WPW10624183 (Door gasket) and 1 W11241069 (Control)

"Arrived on site for door issues. Found freezer door frozen shut,opened door,heated metal slides to defrost,cleared moisture and ice from slides added grease tested door operation unit working as designed"

"Arrived on site to test unit for squeaking noise,tested unit found noise coming from heater rubbing against chute, secured heater properly, noise is now gone unit is running as designed, job complete no parts installed"

"Arrived on site. Found d auger motor seized,replaced motor,cleared calcium build up in fill tube hole,ran water fill passed no leaks. ; used 1 W11202789 (Auger motor) from stock"

Arrived on site for dishwasher not draining. Upon arrival confirmed issue and found drain pump failing. Ordering W11611440 drain pump and rescheduled customer for 05-21-24 to complete repairs ; ordrng 1 W11611440 (Pump)

"Arrived on test unit for dispenser not opening properly, tested unit found dispenser has no issues but wash motor failed and needs to be replaced, ordering part reschedule for 5/22 customer want AM appointment ; ordrng 1 W11613479 (Wash motor)"

"Arrived on site to inspect unit for not draining. Upon closer inspection found drain hose had significant debris and no high loop present. Ran diagnostic cycle to activate components and free drain hose while unit drained hot water. Found drain not activating. Replaced drain tested unit, unit is running as intended. No leaks present at this time. Job complte. USED W10876537"

"Updated model and sn#. Dryer m#WGD8300SW2. S#MY2011824. Cycle takes 2 cycles to dry. Found during air flow test, partial restriction. Notified customer that a an external cleaning will be needed. All other components are functioning. Job complete."

Arrived onsite and replaced the console. Unit is now operating as designed. W11600321

"Arrived onsite for refrigerator not cooling. On inspection both rc and fc were room temperature. Gain access to the compressor and it would try to start for 15 seconds and then turn off. The amps on startup were 19 amps and it dropped to 6.8 amps then off. The compressor was making a loud knocking noise, Oil substance in drip pan. Ordering SS. No parts installed ; ordrng 1 2hours (2 hours) and 1 W11557425 (Compressor) and 1 W11109499 (Drier)"

Arrived on site to diagnose dryer that was not heating. Tested unit and confirmed no heat. Found proper voltage and polarity. Found broken coil on heating element. Replaced heating element and verified proper operation. Parts used - 279838. Repair completed.

"Arrived on site to diagnose cooktop with no working burners. Tested unit and found a strong hiss coming from every burner, but no gas smell. Found only air coming from gas line. Ran lines until gas was present and verified flames lit. Unit now working as designed. Repair completed."

"Arrived on site ,replaced condenser fan motor and blade W11458267, W11578915. Unit is operating normally. No water leaks detected at time of service . Job complete"

"June 6Arrived on site for lighting issues and leaking . Found fz light out and fresh food liner and tray has standing water . Also mullin spring failed and leveling feet are rusting . Ordering both parts . Ordering drain tube ,silicone ,Permagum and shims . Also ordering light kit . Set return 6/6. No parts used ; ordrng 1 W11661573 (Drain tube) and 1 Whitesilicone and 1 Permagum and 4 Evaptrayshimss and 1 W11025614 (Mullion) and 1 WPW10515763 (Rollers) and 1 WPW10515762 (Rollers)"

Arrived on site for center burner popping and not staying lit. Also all burners are too high. Found extra orifice just dropped in path of gas. Properly set all burner heads. Confirmed operation but low is high. Removed knobs. Used valve adjustment screw and adjust low flame setting. Now unit working as designed. Call complete. No parts.

Arrived on site for upper grill dented . Replaced upper grill . No water leaks . Job complete

Arrived on site to test unit for door falling. Test unit and found broken pads. Ordering pads rescheduled for 5/22. ; ordrng 2 WP8268961 (Pad)s

"Arrived on site for water leaking. Found freezer door frozen shut,moved unit found water leaking from freezer section unable to open freezer door with out causing damage,removed compressor cover found unit missing duck bill to drain will need updated drain kit,found cracked pan ordering updated drain kit,freezer door slides,customer will defrost unit ; ordrng 1 W10619951 (Drain kit) and 1 W11658402 (Slides)"

"Arrived on site to replace previously diagnosed parts. Replaced valve (WD15X26078), funnel assembly (WD12X25298), and funnel cap (WD12X25080). Tested unit, unit is now filling with water properly with no leaks. All components engaging properly, unit is now running as designed, no leaks detected. Office to collect fee from CC on file, job complete."

"Arrived on site to test unit for not cooling, tested unit found unit starts but shuts off after 30 seconds with start device extremely hot, replaced start device from truck stock and tested unit powered on and not shutting off, unit is cooling and running as designed, job complete installed WPW10448874"

"Arrived on site for a washing machine that is going off balance. Inspected unit and work area. Customer advised that the unit goes massively off-balance any time they run any sort of load and that all cycles will not complete. I just the suspension and found the suspension was completely shot. I checked the basket and found the basket was wobbling on the driveshaft, indicating a failed hub assembly. I did not have the hub assembly on hand so Im ordering the hub assembly to be replaced with the suspension for repair. Rescheduled the customer the first available on 5/28.; ordrng 1 W10528947 (Hub)"

"arrived on site for damage. Found damaged wired shelf and deep scratch in freezer on liner wall,per builder installers forced,shelf in and caused damaged uploaded pictures contacted tech support sent pictures to tech support per tech support need to contact partner,called partner team they will contact customer SR#7739077229"

Arrived onsite for a squealing door hinge and provided lubricant advice for reducing the nose of the friction. Unit is operating as designed. Inspected unit for proper operation and advised customer on use and care. All checks good.

"WMH32519HZ07 Arrived to install part. I found no actual damage to the harness and the only questionable appearance was on the rubber boots of the light socket connectors, which were cosmetically darkened, but fully functional and no damage to the metal terminals was found. The lower interlock required adjustment, as the switch would not actuate correctly and when completed, the unit resumed full operation."

Arrived on site to inspect unit for check vent error. Found no air restriction and vent is clear. Temperature raises and drops accordingly. Order is moisture sensor harness and will return. Office to reschedule due to customer request. ; ordrng 1 WPW10298258 (Harness)

Arrived onsite and found water dispenser issue and found supply issue. Advised customer on findings that there is no water pressure at the supply from the house.

Arrived onsite and found unit operating with failed control symptoms. Replaced control and tested. All checks good. W11608056

"Arrived on site for a washing machine that will not start a cycle. Inspected unit and work area. The customer advised that the unit will turn on and off but that they are having a hard time getting the unit to lock the lid and continue forward through the cycle. Around the unit through diagnostics and found an F0 E5 (off balance load) and F0 E9 (off balance pause) error codes. I found the unit stuck in the middle of a drain. I canceled out the cycle and ran the unit through an auto test. I found the unit working and operating as designed. I tested the unit in several different cycle selections and found the unit working and operating as designed. I did advise the customer that sometimes when the unit does go off balance, it will get stuck in the middle of the cycle and may not seemingly continue forward. The customer explained that she does not use this washer for normal clothes asked that she only uses this for blankets, as they were told that this a good washer for those kinds of bulky items. I did advise the customer that the manufacturer recommends not using these units for those kinds of loads due to potential possibility for off-balance issues like the customer is experiencing. Went over loading procedures with the unit and the customer is aware that the unit is working and operating as designed. Call complete. No parts were installed. Customer instruct"

Unit in 6209. Arrived on site to diagnose dryer that reads ERR when starting. I tested the unit and verified error present. Unit is not recognizing the door switch. Checked wiring and found switch unplugged from factory. Connected door switch and verified all working as designed. Repair completed. No parts used.

Arrived on site for icemaker not making enough ice . Ran a harvest test found ice maker hanging up. Replaced IM Aran harvest all checked normal. No water leaks detected at time of service . Job completed

Arrived on site to replace display board. Replaced board test unit and unit test good job complete.

"Arrived on site to inspect refrigerator with mist coming from the freezer and wiring hanging down. Upon further inspection, the customer advised that one day she opened the freezer door and mist came out of it (cold air clouds). Also, they advised there are wires hanging down from under the ice maker. I found the wires they are describing are the wires to the ice maker harness and I advised the customer that theyre supposed to be there. I tested temps in the freezer and found it to be 7 degrees inside and the light is working properly. I advised the customer that the mist they were experiencing was cold air coming from the freezer and its normal depending on the temps in the kitchen. I advised it was the warm air colliding with the cold air when the freezer door is opened and its normal. No repairs needed as the unit is operating as designed. No water leaks observed during service, job completed. No parts installed."

"Arrived on site. Found a defective freezer led module,per service pointer removed all led modules installed updated led modules all leds working as designed. Autho S191AQ ; used 1 W11683243 (Led kit) from stock"

"Arrived onsite for dishwasher not dispensing soap. On inspection the dispenser door was broken and would not release the soap. The handle was off the unit and the nuts were lose. Tighten the bolt up and reinstall the Handel, and then installed a new dispenser into he unit. Ran the diagnostic cycle to make sure the dispenser would open the door and it did. The dishwasher completed the diagnostics mode with no issues. The unit is operating as designed and no water leaks detected during service. W10861000"

"Arrived onsite for cooktop burner not cycling. On inspection the back burners were not cycle on and off. They were just on high the all time. Gain access to the switches and I installed 2 new switches on the back burners. Now the burners cycle on and off now. The unit is operating as designed. W10857622 There was no serial, model tag on the unit. So no picture could be taken."

"Arrived onsite for sealed system repair. Replaced compressor, access valve, and dry drier. Used nitrogen to check for leaks and found none. Pulled vacuum and held. Charged per spec and tested. Unit is now cooling. Notified customer to give 24-48 hrs for unit to stabilize. Job complete. Used w11547313, w11506635 and wpw1014359."

"Arrived on site to diagnose refrigerator not making ice. Examined unit and found that the ice had been dropping and melting together to the point that the ice reached the bail arm on one side. I cleared out the bucket and advised to clean it out weekly since they do not use the ice often. Tested icemaker and verified it does work promptly. Repair completed, no parts used."

"Arrived onsite for refrigerator not making ice. I found out the icemaker was making ice, however it was not dispensing ice because the impeller was stripped on the auger motor shaft. Need to return with the impeller, spacer, divider, and motor. Ordering WPW10309864 divider, W11671282 motor, W11378860 spacer, & WP63052-2 impeller. R/S for Mon 05/20/2024.; ordrng 1 WPW10309864 (Divider) and 1 W11671282 (Motor) and 1 W11378860 (Spacer) and 1 WP63052-2 (Impeller)"

Arrived onsite for a error message F1E2. On inspection the Error was F1E6 which is a magnetron error. Checked the connection and they were all good. I have wrong parts for the wrong error message. Ordering the parts and return on 5/20/24. ; ordrng 1 W11578959 (Magnetron) and 1 W11325784 (Mw control board)

"Arrived on site to test unit for not turning on and squealing noise, tested unit found control unresponsive, replaced control and tested unit is now powering on but shift actuator not disengaging properly, replaced cam, actuator and tested found a squealing noise coming from motor, shaft has dropped and cooling fan on top of motor is hitting motor causing the noise, will need motor to fix unit, ordering motor rescheduled for 5/13 installed W11481722, W10721967, W11116590; ordrng 1 W11283592 (Motor)"

"Arrived on site for a washing machine that is not starting cycles. Inspected unit and work area. The customer showed me what the unit was doing as the unit would make some weird sounds and then would go to done within two minutes of starting the cycle. I checked underneath and found the slider Was in good condition and found no gearcase leaks underneath. I Spond the basket by hand and found the basket spinning freely. I ran the unit through diagnostics and found an F6 E3 (ACU cannot hear MCU) and F7 E7 (basket unable to reach target RPM) error codes. I spoke to SW, and was advised that there were no known issues with these units, and that because the rotor windings showed within range, the slider was shifting up and down properly, and there were no signs of where on the rotor, the issue would have to be with the control. I replaced the control and tested the unit. I found the unit working in operating as designed . I had the customer start a load up on exit to ensure that this was a full fix and when I called back, the customer stated that the unit had completed three cycles already and that it appear to be working and operating as designed. Call complete. W11621180"

"KRMF706ESS05 Arrived to install part. I found the ice maker housing fan was operative, but there was no airflow and the E1 was present. Inspection reveled the back of the housing had a significant amount of gapping between it and the back wall, likely the cause of excessive moisture entering the system. I found the return duct in the FC and both sides of the RC to FC air returns were fully filled with solid ice. I removed all ice and tested and airflow returned to normal. The crisper drawer UI was inoperative and the harness will require replacement. Upon return, technician will install RC drain pan shims and UI harness. No leaks observed during service. ; ordrng 1 W11170612 (Crisper Harness) and 1 WPW10769076 (Crisper UI)"

Arrived onsite for unit not cooling. On arrival temperatures are good however customer stated at times unit shuts off and stops cooling altogether. The most recent was a 8hr non cooling period. Could not duplicate any issue other than ice maker lagging but that would be due to the mentioned temperature issues. Right door switch is also not functioning . Called tech line for assistance. Robert SR#7739077174. Tech recommended Data logger installed in RC and FC. Ordering logger and switch. Also spoke to SW and ordering all boards. Office to reschedule ; ordrng 1 Datalogger (Data logger) and 1 W11123941 (Door switch)

Arrived on site to test unit for condensation build up on FC door gasket. Found RC door gaskets sealing properly. Condensation is starting on horizontal mullion into gasket. Engaged horizontal mullion to always on in service test 40. Advised customer to monitor for a few days. If issue persists recommend returning and documenting with Techline.

Arrived on site for oven missing nameplate. Replaced name plate on door. Verified operation. Call complete. W11178521

Arrived onsite and found unit operating with leaking from a bellow hole. Replaced bellow. Advised customer on repair and restored panel function. All checks good. W11314648

Arrived on site to test unit for vibration sound. Found vibration coming from right side of cabinet. Gap between cabinet and microwave cabinet is about 1/4 causing vibration. Installed a shim and noise is no longer present. Advised customer to monitor and if issue persists have contractor fill gap in with a price of trim. No parts replaced. Job complete.

Arrived on site for dishwasher not working. Upon arrival found f4e3 in diagnostics. Found motor failing and replaced it w11613479. Tested unit and found no leaks and it working as designed. Call complete

Arrived on site for unit shutting off and tripping breaker . Found drain pump failing . Replaced pump W11539855. Ran harvest all checked normal. No water leaks detected at time of service. Job complete

Arrived on site for unit with power wash performance. Inspected and found. Wash motor not energizing. Ran diagnostics and confirmed. Stored error code for wash motor failure. Replace wash motor assembly and tested. Unit is now functioning properly. No leaks present at this time. Job complete . W11025157

"Arrived on site for cooling complaint in fresh food section. Found defective right side door gasket,placed light facing door,closed door light visible with doors closed,removed damper cover increased temp setting damper opened good air flow will. Ordering a new door gasket ; ordrng 1 W10830162 (Gasket)"

"Arrived on site to test unit for sparking constantly. Customer stated it used to happen all day during cooking but has significantly been less. Replaced module (WPW10475149) and harness (W11561436) as precautionary. When testing burners found front right burner is causing the constant spark issue. Will need to order valve for return visit. Ordering parts, rescheduled for 05/20.; ordrng 1 W10859922 (Front right valve)"

Arrived on site to test unit for oven not heating and LF/RF burners not burning properly. Found unit completely not converted properly. Converted unit and found oven tripping breaker GFCI outlet when reaching about 275?. Unit is tied into outlets above counter tops. Advised unit needs to be on dedicated outlet and breaker. Unit currently working as designed but needs to have electrical corrected as stated. No parts currently replaced. Job complete.

"Arrived on site to test unit for LF, RF cooktop burners and oven not cooking properly. Found cooktop burners appear to have some build up. Oven door hinges are extending past 90? angle when fully open. When closed any slight vibrations causing the door to continuously engage/disengage door switch preventing oven from heating. Recommend replacing door hinges and LF/RF burner heads. If hinge replacement does not correct issue needing to contact Techline. Office to reschedule. ; ordrng 1 W11568941 (Doorhinge) and 1 W11568813 (RH door hinge)"

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the failed splutch assembly (cam) and calibrated the unit and tested. Unit is operating as designed. I made recommendations for use and care (wash cycles and load size). No water leaks observed during service, job completed. W10721967"

"Arrived on site for error code. Upon arrival,confirmed error code F2-E0 keypad is disconnected. Need to replace control and panel. Replaced panel W11029431. Test unit by preheating oven to 350. Unit preheated correctly. Unit is operating as designed. No gas leaks detected at this time. Job complete"

Arrived on site to test unit for unit not heating. Test unit and found switch not opening or closing. Took switch apart and cleaned all connections test unit and unit heating correctly. For 2-3 times. Will order new switches office to reschedule ; ordrng 1 WP8206419 (Interlock too) and 1 W10156812 (Spring) and 1 W10562613 (Cam plate)

"Arrived on site to inspect washer continuously spinning. Upon further inspection, I placed the unit in diagnostics showing error codes F2E1-stuck key & F6E1-HMI not reading the ACU. I cleared the codes and continued with testing. Once the unit started to fill, the UI display went blank and the water continued to fill. After approximately 5-10 seconds, the display came on showing 11 mins left in a normal cycle. I pressed the power key and the unit turned off and drained the water out. I placed the unit back into diagnostics and following the service pointer W11432650, I tested the unit and found no Model number stored. I contacted techline and spoke to Eric and advised of the complaint, previous repairs and current issues. Eric advised that the unit needs to be connect3d to WiFi so the new software can download to the new ACU and provided SR#7739081280. I contacted the Whirlpool WiFi Team and spoke to Rob and advised of the issues at hand. Rob was able to get onto the WiFi with the unit and get the software updated. I placed the unit in diagnostics and tested and unit is operating as designed. No water leaks observed during service, job completed."

Arrived onsite and replaced the compressor and added dye drier and access port. Pulled vacuum for 20 minutes. Held. Charged with 4.24 oz of r134a. Unit is now operating as designed. All checks good.