"Arrived on site for noise complaint. Ran diagnostics,no odd noise from evaporator fan,ran compressor and condenser test,power cycled unit. Noise is compressor,normal operating noise from compressor."

Arrived onsite for washer making banging noise and not spinning clothes out. Upon arrival put unit in diagnostics and found stored error codes for off balance load. Tested unit and unit was making some noise in the spin cycle. Noticed that the washer was not leveled. Legs were extended but still not leveled. Found that the laundry floor was not leveled. Customer must correct floor to avoid off balance load. Job complete

Arrived on site to diagnose a range with a door not opening and closing properly. Found hinge broken and replaced it. Tested unit and found all is functioning properly at this time.

"Arrived on site for Not Making Ice - Side by Side Refrigerator. Placed in diagnostics and ran harvest. Ice maker motor failed based on harvest test. Removed ice maker and installed new ice maker. Old ice maker had ice cubes in mold, but motor failed and wouldnt twist tray. Ran harvest again and new ice maker harvested as designed. Tested water dispenser and water came out. Removed kick plate to inspect harness under freezer door and it looked good. No leaks detected. Let customer know to dump ice new ice maker makes between this evening and tomorrow morning then afterwards ice will be safe to use. Job completed."

Arrived on site to diagnose a refrigerator that is not cooling. Found low refrigerant charge in unit.

"Arrived on site to diagnose washer with sensing/valve issues, upon arrival the customer informed me that the unit is not sensing clothes properly and informed me she was using a very small load to test the unit, i informed her of proper load techniques and cycle options for optimal performance. I ran the unit in service diagnostics and found no fault codes, I put the unit through a diagnostics cycle and the unit is operating properly as designed. Job complete."

"Arrived on site to diagnose washer with the lid latch not working, I gained access to the unit and found that the lid latch was broken, I replaced the latch and verified functionality, the unit is operating properly as designed, Job complete."

"Arrived on site for refrigerator ice maker leaking water. Inspected unit and work area. Removed ice maker and identified leak. Found ice maker housing broken and not allowing ice maker to drop ice and continues to fill. Found wire harness to FC door cover broken. Repaired wire harness cover and will need to replace ice maker.Removed failed ice maker and installed new. Bypass on and off switch. Performed diagnostics mode, cycled ice maker and ran fill cycle. All tested good, no water leaks detected during service.

"Arrived on site for MAKING A LOUD NOISE WHEN IT INITIALLY STARTS UP-SCRAPING NOISE AND THE TUB ISN'T MOVING. Placed in diagnostics and got motor fault. Gained access to splutch cam and found cam was making the noise. Removed splutch cam and didnt see any oil from gear case. Removed splutch cam and installed new splutch cam. Ran through diagnostics and still heard splutch cam making a noise, but not as bad. Found actuator was not turning fully to engage splutch cam into agitate or spin. I had an actuator in my truck stock so I removed the actuator and installed the truck stock actuator I had. Noise is gone with new actuator. Washer spins and agitates as designed. Noise is gone. Went over loading washer in loose heaps and amount of detergent to use.

"Arrived onsite for FC compartment not freezing. Upon arrival Checked temps, found FC temp 23 and RC temps 37. Check compressor compressor and equalized pressure at 30. Called tech line for assistance. Provided SR 7731741373. Ran unit connected to watt meter. Pressure 10psi low side, 105 psi high, 150 watts. Tech stated pressures weren?t terrible but a little off as well as wattage being just a little off. Tech ordered another nitrogen test and to peel back Black shrink wrap that covers evaporator connection to copper line. To be sure to check for leaks in that area with the shrink wrap on pressures could still hold steady. If no leak is found, tech recommended replacing Compressor and 3 way valve. SR7731741373. Will need sealed system technician scheduled for 3 hrs. Office to reschedule ; ordrng 1 KRFC704FPS00 (COMPRESSOR ) and 1 NITROGEN (NITROGEN ) and 1 OILLESSGAUGES (OIL LESS GAUGES ) and 1 W11131873 (cntrl-elec) and 1 W11429989 (3 WAY VALVE )"

"Arrived on site for n site for dishwasher not operating. Inspected unit and work area. Performed diagnostics mode and found fault code F4-E3 motor fault, F10-E1 dispenser fault and F8-E1 slow drain. Monitored test operation and found wash motor not activating. Inspected chopper wheel and found turning freely. Measured voltage to motor and 120 volts. Canceled test cycle out and found water draining. Found failed sump assembly/wash motor.Removed failed sump and installed new. Assembled unit and tested operation. Performed diagnostics mode, monitored test operation and observed for possible water leaks. All tested good, no water leaks detected during service.

Arrived on site for dw panel need to be installed. Found kick plate was completely missing. Installed new kick plate and retainers. Found friction sleeve missing from left side hinge. Ordering a new friction sleeve (8268961) to return and complete the repair. ; ordrng 2 8268961 (Friction sleeve)s

Arrived on site for Front panel extremely hot and panel missing from below broiler door. Customer showed me where the hot section was concerning. Location was top panel control area. Customer had oven set to 400. Removed my glove and only heat coming out was from vent underneath front control panel. Explained this was normal and it allows the heat to circulate through the oven to ensure food cooks evenly. While inspecting oven I found the bottom panel was crooked and not installed properly. Took picture for quick pics. Secured oven bottom the correct way. Job completed.

"Arrived on site to replace previously diagnosed front glass and name plate, upon arriving I gained access to the door and removed it, I replaced the front glass and name plate and put the unit back together, I vacuumed all glass surrounding aThe unit and Inside of the unit. unit is operating properly as designed. Job complete."

Arrived on site to follow up on refrigerator that is freezing items in the RC. On arrival checked thermostat and found the adjuster belt was not reattached to the thermostat / damper. Damper was fully open causing excessive air to flow. Reattached band and set back to default for unit. Airflow has lessened and unit is working as designed. Call complete.

"Arrived on site for no cool in fresh food section. Ran diagnostics weak air flow from fan,ran thermistor test,readings off,ran heater,heater powered on. Removed cover found ice build up on upper portion diagnosed unit will need cover assembly. ; ordrng 1 W11395558 (Evap cover)"

Arrived onsite for refrigerator not cooling upon arrival found unit would required full sealed system.

"Arrived onsite for refrigerator not cooling. Upon arrival found unit receiving proper voltage but unit requiring full sealed system, Job Completed.; ordrng 1 W11126760 (Compressor) and 1 W10836706 (Evap) and 1 WPW10143759 (UV dryer) and 1 W11506635 (Access valve)"

"Arrived on site for dishwasher control panel not responding. Inspected unit and work area, found standing water in unit. Measured incoming voltage and found 120 volts on nurtural. Powered unit off at circuit breaker. Gained access to junction box and wired in power cord to power on from different outlet. Found unit powered on. Performed diagnostics mode, no error codes. Monitored test cycle operation and observed for possible water leaks. Unit tested good, no water leaks detected.

Arrived onsite for unit making noise during operation. Tested the unit and heard loud bangs noise. Upon further investigation. Found that the rollers were broken and not the correct one from the factory. Replaced with repair kit. Tested the unit. Unit tested good. No issues at this. Job complete

Arrived on call for complaint of not washing. Customer found soap still in bottom of tub at end of cycle. Ran diagnostics and got code F6E4 wash motor error and F8E2 float error. In diagnostics wash motor working properly. Ran test cycle twice and wash motor and water fill good. Clear codes.

Arrived on site to replace control board and console. Replaced control board and console. Tested Unit and test good.

Arrived on site. Found upper bracket on mullion not seated and installed to fresh food door,removed mullion reinstalled mullion all brackets seated and installed to door checked door operation good."

Arrived onsite for intermittent clicking and cooling failure. Symptom can be solved by unplugging and replugging in the unit. Deli control is operating as designed. Replaced the inverter to repair the cooling loss and clicking sound during failure. All checks good. Unit is operating as designed at time of service.

"Arrived on site for no cool. Removed fresh food evaporator cover found uv dye on evaporator,replaced defective evaporator and filter drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good."

Arrived on site to diagnose a washer that is not cycling properly. Found very low flow from cold water supply from home. Advised customer on findings and that hot and cold water must both operate for unit to run. Homeowner will need a plumber to correct water issue before washer can be used.

"Arrived onsite and tested unit for cooling and averages and based on report of icemaker failure correlating with cooling loss, found e2 error and failure to harvest in diagnostics. Advised customer that shorted icemaker caused command failure for fridge cooling. Replaced icemaker. Unit is now operating properly."

Updated m/s. Arrived onsite for door falling off. Upon inspection found door falling apart. Screw have broken off into screw slots. Door can?t be repaired would have to replace whole door. Will need AUTHO. Office to reschedule.; ordrng 1 WB56X30488 (stainless door with)

"Arrived on site and inspected dishwasher and found saved error code , F8E4, reset connector on float switch, ran all functions in diagnostic cycle and everything passed. Also started a normal cycle and it is progressing properly, no further repair is needed at this time, job complete"

Arrived onsite for dryer with torn seal. Confirmed complaint. Replaced seal. no other issues. Job complete.

"Arrived on site to diagnose refrigerator with no cool in the rc, i gained access to the fc and found that the evap cover is frozen over as well as the diffusers, i gained access and defrosted the evap cover and diffusers with my steamer until it was completely clear, I found that the clicking noise was coming from the ice surrounding and touching the fan. I removed all of the ice and now the unit is operating properly as designed, I informed the customer that the ice build up would have started due to either one of the doors not being sealed for a short period of time causing ice to continuously build after the moisture build up turns into ice. Job complete."

Arrived on site and found recirculating pump was bad. Installed new pump and now is working properly. All other functions working as designed. Informed customer that 48 hours will be needed for unit to produce a usable amount of ice. Job complete

"Arrived on site to diagnose refrigerator with no cool in the refrigerator compartment, I gained access to the unit and found that the unit is cooling just fine in the freezer compartment but the rc is under cooling, I found that the diffusers to the rc were blocked with ice and evidence that the door had been left open slightly for the fc or the rc at some point causing ice to form and completely block the flow of cold air to the refrigerator compartment. I cleared the ice and now the unit is operating properly as designed. Job complete."

Arrived on site to install previously diagnosed part. Removed dampener and installed new dampener. Placed in diagnostics and dampener would still stay closed when set to open. Inspected main control and tested harness and it wasnt sending the proper voltage to the dampener. Removed control and installed new control. Dampener now opens and closes based on the command in diagnostics its given. Tested ice maker dispenser and flap opens and closes on crushed or cubed and you can hear the motor turn the auger as dispenser is pressed. Explained to customer we cant test the ice maker dispenser because there isnt any ice. Once the ice maker begins producing ice they can test it. If it still doesnt dispense I recommended they call their warranty company to have us return. Now that dampener and main control have been replaced they fridge should start operating as designed. Job completed.

Arrived on site for refrigerator not cooling. Inspected unit and work area. Measured temperature and found at ambient temperature. Performed diagnostics mode and tested compressor and condenser fan and found .7 amps. Found sealed system leak. Will need to replace compressor and evaporator. Off to schedule return when ETA is available on parts.; ordrng 1 ACCESSVALVE (ACCESS VALVE ) and 1 W10177049 (sub 10143759) and 1 W10669255 (evaporator) and 1 W10879296 (compressor)

Arrived onsite for washer with screeching noise during spin. Upon inspection of manual diagnostics I found it would screech very loudly at beginning of spin. I accessed the drive system and replaced the belt. The screech is no longer present while testing. I ran auto diagnostics and it went through as designed no screech. I advised the customer to load down the unit and run a cycle to ensure the sound does not return with a load. No leaks detected during time of service. Job complete.

Arrived onsite for unit not dispensing water or making ice at times. Customer said it had been working lately but wanted to check to see if anything else was the issue. Looked at the filter head and noticed that the filter head was leaking without a filter in it. Was able to replace the filter head W11346623 from truck stock. Tested the unit. No leaks at this time. Job complete

Arrived on site and inspected unit for burners clicking when not in use. Customer states the issue is intermittent. Found all burners working correctly at this time.

Arrived on site for fridge leaking. I inspected the unit and work area. I found no ice build in the freezer. I gained access to the drain tube. I found the drain tube clogged with debris. I cleared the drain tube. I poured water down the freezer drain and found it draining properly. I tested the water dispenser and the ice maker. I found the valves and water lines not leaking.

Arrived onsite for refrigerator with freezer door getting stuck or not closing all the way. Upon inspection I found the FC frosted up and the door has gaps. I found the issue to be with the slides. I replaced the slides and cleared out all frost. I tested the unit and it is working as designed at this time. No leaks detected. Job complete.

Arrived onsite for refrigerator not cooling correctly. Upon arrival found unit completely frosted in rear. Unit motor evap and control will need to be replaced Job Completed.

"On site for dishwasher tripping breaker when heated dry is on. From connector at control, heater 18 ohms(within spec). Control sending proper voltage. No errors in diagnostics. Ran diag cycle. Heater is turning on. Found internal burn marks on heater. Indicating element is internally grounded. Ordering element, thermostat, and control. Office to reschedule.; ordrng 1 WPW10195091 (Thermostat)"

"Arrived onsite for microwave oven combo error when heating in microwave. Upon arrival found unit cavity thermostat reading Ol and the connected then OL, found unit would heat for 15 seconds then stop ordering unit control , mag, sensor, and thermostat all to be replaced at once Office to reschedule upon receiving parts.; ordrng 1 W11233913 (Sensor mag) and 1 W10389447 (Thermostat)"

Arrived on site and replaced latch diagnosed by previous technician. After replacement the error code was stil present. Replaced control board and error code still present. Inspected lid and found the strike was installed backwards. Corrected issue and now error codes are gone. Unit functions properly.

Arrived onsite and replaced the ice container. All else is in good order and no other parts needed. All checks good.

Arrived on call for complaint of freezer door not closing properly. Customer added that the refrigerator leaking. Found that frost is developing inside the top of freezer section. Gasket not properly sealing and the bottom of both gaskets is damaged . The freezer gasket is damaged enough to allow cold air to escape and cause condensation on bottom of refrigerator this is where the leak is from. Gasket damaged will need to replace both gasket on return. ; O-emld tckt

Arrived on site to test unit for stopping mid cycle. Found unit completely encased and heat pack was completely clogged with lint. Cleared unit and unit tested good. Job complete.

"Arrived onsite for unit not heating. Tested unit, unit did turn on however the heat would not turn on. Upon further inspection found that the glow igniter would not ignite. When trying to replace the glow igniter the igniter shattered but I also couldn?t screw down the igniter to secure it as the bolt somehow was stripped. Ordered new burner assembly. ; ordrng 1 279311 (ignitor kit & bracke) and 1 REQUEST (AUTHORIZATION ) and 1 W10823508 (burner-gas)"

"Arrived on site to diagnose refrigerator with broken piece. On arrival customer showed me where a piece had broken off on the bottom of the right door. Checked under unit and found the closer / spacer piece had broken, also found the upper piece of the hinge broken off. Office to schedule when we have a 2nd tech available. ordrng 1 2302878 (Lower Hinge) and 1 WP2316804 (Spacer) and 1 4388319 (Hinge Close)"

Arrived onsite to install previously diagnosed parts. I found the heater damaged in box but not needed. The control will be needed to complete the repair. No leaks or serviced during time of service. Job complete.

"On-site for fridge freezer door hitting bottom when opening/closing. Replaced middle hinge, top hinge screws, and added washer to raise door to proper height. Confirmed door is sealing properly. Unit functioning as designed. Call complete"

Arrived on call to replace previous diagnosed part. After replacing console set time and date. Checked functions.

Arrived onsite to replace the door. Replaced the door. No issues at this time. Job complete

Arrived on site to install previous diagnose parts. I gained access to rc gasket and replaced it with new. Job complete.

"Arrived onsite for complaint of not drying well. Tested unit and found no error codes and heater operating as designed. Found customer not using rinse aid, advised customer on best practices for good drying performance. Found unit operating as designed. Advised customer on status."

"Arrived on site to to test unit for microwave not responding, test unit found bad door switchs, replaced switches unit now engaging but high voltage not kicking in, will need magnetron, capacitor,diode and light bulb to complete job, ; ordrng 1 WPW10687786 (Diode) and 1 WP4375020 (Cap) and 1 WP4375424 (Mag) and 1 WPW10440740 (Lamp)"

Arrived onsite for refrigerator with large moisture in unit. Upon arrival found unit ice bin not sealing correctly. Replaced. Job Completed

"Arrived on site to diagnose washer with intermittent cycles, i gained access to the unit and put it into service diagnostics, I found no fault codes with the unit, I put the unit into a service diagnostics cycle and found that the unit is operating properly as designed. The customer informed me of what cycle selection they run and operation of the unit, i informed them they should only use liquid detergent versus liquid and pods, due to the variation and amount of detergent the unit is causing over sudsing and making the unit think its going into a flood state causing the drain pump to actuate and not proceed with the agitation and spin cycle. I instructed the customer proper load methods, cleaning, and detergent use.

Arrived on site to install previous diagnose part. I gained access to the igniter and replaced it with new. I tested the unit and it is working as designed.

Arrived onsite for range not operating correctly upon arrival found cooktop was operating as designed. Unit control not operating as designed not sending voltage to back or broil. Replaced control and tested unit is now operating as designed. Job Completed.

Arrived on site to install previously diagnosed 2x (acu). Upon arrival reconfirmed complaint and replaced both boards. After further tests I also found tod failing. Replaced tod. Tested unit and found lower oven fully functioning as designed. Call complete

"Arrived on site to inspect unit for not allowing water inside unit. Upon inspection found the valve closed off with debris causing issues, replaced valve and tested. Complete"

"Arrived on site. Per customer unit would dispense all ice from bin on its own,tested water and ice dispenser working,called tech support found rust on switch per tech support order housing,switch and paddles. ; ordrng 1 W11227946 (Shield) and 1 W10815345 (Pad) and 1 W11251709 (Pad) and 1 W11087492 (Switch)"

"Arrived on site to inspect unit for not washing dishes, upon inspection found the unit not starting due to the error sent out by leak detector, found water in tray causing issues, cleared water and tested. No leaks found. Complete"

"Arrived on site to inspect unit for not closing due to a broken hinge, upon inspection found the hinge snapped at spring causing issue. Replaced both sides and tested. Complete"

"Arrived on site for range oven not working and burning smell. Inspected unit and work area. Found broil element ground to fame (see sd pic). Adjusted broil element and measured resistance on element, found within range. Powered unit on and tested operation. All tested good."

"Arrived on site to inspect unit for stopping early, upon inspection found the unit working normally but stopping before the clothes are dry but timed dry worked. Sensor shorted error code was found. Ordering moisture sensor and electrodes. Office to reschedule ; ordrng 1 8577274 (Sensor) and 2 3387223 (Electrode)s"

"Arrived on site to diagnose washer with Lf displayed on the console, upon arrival the customer informed me that the unit continuously makes noise, I found that the drain pump constantly runs, I gained access and checked voltage and polarity at the wall and control and found both to be good. I found that the drain pump is open and that the control and drain pump need to be replaced. Office to reschedule when the parts arrive.; ordrng 1 W10763749 (Control) and 1 WPW10409079 (Drain pump)"

Arrived on site for dishwasher not turning on and tripping breaker(per customer). Upon arrival confirmed complaint. Found when power was restored that there was a stable 120v connection and polarization was correct. I then ohmed element (ohmed at 12.7 within specs). Also found no errors in diagnostics indicating a hardware or software failure. Ran diagnostics cycle and unit completed cycle with no power loss. Found breaker is gfci protected. Informed customer to have electrician try to remove gfci protection to prevent further power loss issue. Unit now functioning as designed. Call complete

Arrived onsite for dishwasher not cleaning dishes. Upon inspection I found F7E1 stored in the system. I let diagnostics run through and found the motor clicking but no function during wash indicating a failed motor assembly. The heater came on as designed. No leaks detected and the unit is working as designed. Job compete

"Arrived on site for refrigerator intermittently freezing and no ice. Found at time of service freezer work and ice bin half full. Performed diagnostics mode and tested all components and found operating. Ran deli test 63 on and opened and closed drawer, found lights staying on. Called Whirlpool tech support and spoke with Chris he stated what could be shorted but with not in state of failure no way to pinpoint failure. Continued to test components and found door on display showing door open when closed. Continued to test deli drawer and found light went out on control. Tested with deli control and found no difference. Found failed deli harness.

"Arrived on site to install previously diagnosed and ordered part. Due to the ice maker failure, I removed and replaced the ice maker and tested. Unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site for no cool in fresh food section. No air flow entering fresh food section,found evaporator incased in ice. Ran diagnostics bimetal reading open,defrosted evaporator replaced defrost bimetal,checked air flow to fresh food section good. ; used 1 Wp2182381 (Bimetal) from stock"

"Arrived on site for washer not functioning and spinning cloths out well enough, which then lead to longer dry times in dryer (per customer on arrival). After further inspection I found inner basket wields had snap and came loose from tube shaft that was still attached to the gearcase. Will need to return with new tub and spanner as well as previously sent parts to complete repairs. ; ordrng 1 Cnote (See att. Note) and 1 WP21366 (Spanner) and 1 W10554251 (Inner basket) and 1 W10780045 (Suspension rods)"

"Arrived on site and inspected both ice dispenser and water wouldnt dispense. Found the control lock was engaged, not allowing the water to dispense. Turned the control on and water dispensed. Ice still wouldnt dispense. Order the Auger motor, coupling and solenoid to complete repair. Needs more work.; ordrng 1 WPW10317991 (Auger motor) and 1 WPW10169511 (Coupling (YOKE)) and 1 WP2152713 (Solenoid (for auger motor))"

Arrived on site for washer banging around during spin cycle. Upon arrival confirmed issue but found no errors in diagnostics. After further inspection I found both inner/outter tubs leaning to far into back right corner and also found suspension rods all nearly completely depressed and not securely holding baskets. Replaced suspension rods then reassembled and tests unit with medium size load of laundry. Found unit completed full cycles with no banging around call complete

"Arrived on site for a dryer that?s taking two or three times to dry clothes. Inspected unit and work area. Ran a vent test kit on the unit and found the airflow showed poor for all dryers. Removed the vent hose off the back of the unit and tested the airflow again. Found the unit registered good airflow for all dryers. Under the vent hose at the wall and reached in to the vent going up. Removed a huge clump of lint blocking the airflow going up towards the roof. Could not reach any further and reattach the vent hose to check airflow at that point.The vent test kit still showed poor airflow for all dryers. I advise the customer that their issue is with poor ventilation going out of the home and that being that the issue is inside the vent inside the wall, they would need to have a vent cleaner come out to clean their vents properly so their dryer would not take multiple cycles to dry. I called whirlpool Techline and spoke to JR SR# 7732096583. Advised that based on the current information, there were no repairs that could be made to the unit to fix their ventilation issue. Advised the customer we need to have their vents thoroughly inspected and cleaned prior to any further service being done on the unit. Advise customer of deadlines findings. Call complete."

"Arrived on site for rains not allowing oven to keep gone. Upon arrival found no Aaron Diagnostics but confirm the oven was not turning on after further inspection I found the terminal block main harness and power cord had broken at this time the power cord is still salvageable but we will need to return of the new main harness and terminal block assembly in order to complete repairs inform customer at this time unit would need to stay unplugged due to safety reasons until repairs are completed. ; ordrng 1 W11458883 (Main harness) and 1 Cnote (Office please see att. Note from Tg)"

Arrived on site for washer making clicking noises. Upon arrival confirmed issue and found f7e6 error. After further inspection I found newer style actuator had failed and popped out of cam. Replaced actuator with factory approved actuator and reassembled and tested unit. Found washer fully functioning as designed call complete

Arrived on site for a washer that is making noises still. Inspected unit and works area. Confirm the customers complaint and checked underneath the unit. Found the cam had been disconnected from the gear case. Reattach the cam and tested the unit. The unit began to work as designed. Call complete.

"On site for dryer making loud noise during operation, confirmed complaint. Replaced rollers. Unit still operating louder than normal. Unit needs motor, belt, touch up, and sound insulation. Office to reschedule when part availability is known.; ordrng 1 72017 (Touch up) and 1 W11409002 (Pad) and 1 W11113654 (Sound pad kit) and 2 WPW10112927 (Sound pad)s and 1 279838 (Heater) and 1 341241 (Belt)"

Arrived on site for refrigerator that?s not cooling the refrigerator section. Inspected unit and work area. Confirmed the customers complaint and found very little airflow coming from the air by full. Check Bonita unit and found evidence of an airflow defrost issue. The customer advised that someone had accidentally spilled some thing in the refrigerator and it had leaked down through the air returns back to the freezer. Disassembled freezer and found frost buildup over the entire evaporator. Checked continuity and resistance through the bimetal and heater and found them both within range. Found the evaporator fan running properly. Steamed off excess frost and found ice buildup inside one of the return channels. Steamed out ice and reassembled unit. Unit began to cool and operate as designed. Call complete.

Arrived on site for wall oven not turning on. Upon arrival found unit off. Breakers not tripped. After further inspection I found u it was incorrectly wired and causing unit not to turn on. After repairing wiring I found ACU had failed from miss wiring. Replaced ACU. After reassembling unit I found unit fully functioning as designed. Call complete

"On site for fridge not making ice. FC 5 degrees. Test 56 IM error: E5- IM thermistor bad. Replaced ice maker. Ran test 57 harvest- unit completed. Ran fill test-IM filled. Informed customer to allow 24-48 hours for proper cooling and ice production. Also, to discard first couple batches of ice. Unit functioning as designed. Call complete."

Arrived on site for a washing machine that is going off balance. Inspected unit and work area. Confirmed the customers complaint and check the back of the unit. Found the shipping but had not been removed from the back of the unit causing the off-balance issues. Remove shipping bolts and tested the unit. The inner began to operate as designed. Call complete.

"Arrived on site for dishwasher that is not cleaning dishes and not drying. Inspected unit and work area. The customer advised that her dishes are coming out dirty like they have not been washed. I ran the unit through diagnostics and found an F8 E2 (inlet water valve electrical problem), F10 E2 (vent wax motor electrical problem), and F7 E1 (wash motor single speed failure) error codes. Around the unit through an auto test and found the unit filling but the wash motor barely spraying any water through the spray arms. Unit will need a new wash motor assembly, control, and vent motor for repair. Ordering wash motor and the office will need to contact the customer about a return date due to an out of stock and PSP item. Please schedule return visit for two hours.; ordrng 1 W11416362 (PUMP AND MOTOR )"

Arrived onsite to install previously diagnosed parts. I installed all parts needed from previous visit. Job complete.

Arrived on call for complaint of top rack falling. Found adjuster damaged. Installed adjuster kit.

"Arrived on site for washer not spinning. Inspected unit and work area. Performed diagnostics mode and checked fault codes. Found fault code F8-E1 long fill and F2-E1 stuck key. Performed automatic test cycle. Ran manual test cycle and found no cold water when activating. Measured voltage to valve and found 120 volts. Found failed inlet valve. Removed failed inlet valve and installed new. Performed diagnostics mode and tested operation. All tested good, no water leaks detected during service.

"Arrived on site for a freezer not cooling well. Upon arrival the customer stated that product in the unit had started thawing out. I checked temps and found the unit at 28?F. Upon further inspection I found the evap cover covered in ice. I put the unit into diagnostics mode and found the heater never turned on when activated. I checked voltage at the wall and found it good. I then gained access to the control and activated the heater. I checked voltage going to the heater and found it good. I gained access to the evap and ohmd out the thermistor and found it bad. I installed the new thermistor. The unit is now working as designed."

Arrived n site for front left burner switch not turning like the other switches. Inspected unit and work area. Found front left dual burner different switch that the other 3. Informed customer on switch being different than the other 3 switches. Customer stated that the one at Lowe?s is not like that. Replaced knob and found no difference. Will need to replace dual burner switch. ordrng 1 WPW10434452 (switch-inf)

Arrived on site for dishwasher leaking. I inspected the unit and work are? I found the top rack adjusters have broken causing the rack to fall. I ran the unit through a diagnostics cycle and found fault code F9e1 diverter lost position. I ran a diagnostics cycle and found the unit leaking from the diverter.

"Arrived on site to diagnose dryer throwing F3E5 error at times when multiple cycles are run. Verified error present in diag mode. Ran unit and did not see error pop. Called tech line and spoke with rep, SR7732095436. Checked resistance at the control and sensor, and found both good. Tech line recommended power cycling unit and reseating connectors and having customer retest. If issue returns we need to replace wiring harness, sensor harness and control. Call complete."

"Arrived on site and tested unit for clicking noise and not advancing cycles. For failed actuator. Installed new actuator and tested unit. Unit tested good, no leaks detected, job complete."

"Arrived on site to inspect refrigerator temps. Upon further inspection,I tested the temps in the FC=4 degrees. I found frost built up on the FC evap cover. I tested the damper in diagnostics and it is operating as designed. I tested the defrost thermistor in diagnostics and its reading shorted out. I removed the evap cover and found a large amount of ice/frost built up on the evaporator. I tested the evaporator heater and it is operating as designed. I removed and replaced the defrost thermistor harness and removed the ice/frost from the FC evaporator and tested. Unit is operating as designed and the evaporator has a good frost pattern forming. No water leaks observed during service, job completed."

Arrived onsite for dishwasher door falling down. Upon inspection I found the hinge pads had broken off. I replaced the hinge pads and the door is now functioning as designed. Job complete.

Arrived on site and for a dishwasher not heating. Ran diagnostics and found the control removed the heater from the circuit due to water heating issues. Ran diagnostics and reset the control so the heater would be included back in the circuit. Heater came on and now heats properly. Advised customers to purge the hot water before turning on the unit to avoid any further issues. Job complete

Arrived onsite for to replace previously diagnosed parts. Replaced main wire harness. Tested cooktop and bake functions. Unit is functioning properly. Job complete.

"Arrived on site. Found no lights or unit not powering on,gained access to compressor compartment found power cord disconnected from outlet,plugged power cord to outlet,lights and fans powered on,compressor not powering on. Diagnosed a defective inverter control,replaced inverter control,powered unit on compressor powered on. ; used 1 W10629033 (Inverter) from stock"