"WRS571CIHZ04 Arrived to inspect sweating between doors. I verified the issue and found it was bad enough the customer had to place a towel at the bottom of the doors to collect the water. There were spots in the mullion that had no heat when touched a they corresponded with the wet spots. Thermography reveled the heat tube imbedded into the mullion during manufacturing was incorrectly set and there were several spots that were over 20 degrees cooler than the correctly heated areas, lending to the sweating and condensation. I contacted the MFG, tech Kurt. File# 7739100454 After sending thermography images of the faulty mullion heater placement, the MFG technician recommended adding a p/n W10749467 to the ice maker/bin housing to prevent excessive cold from getting to the affected area. Inquiring about how this would correct the issue and offering to seal the entire housing prior to return to see if any change would occur, the MFG tech advised this was the only course to follow for now. No leaks of the water supply observed during service. ; ordrng 1 W10749467 (Insulation)"

"Arrived on site to replace previously diagnosed control, gear case, slider and rotor, replaced and tested, unit is now running as designed, no leaks detected job complete installed W11429620, W11260238, W11393685, W10734521"

Arrived on site to test unit for f2E1 error code. Found shorted keypad and keypad disconnected error. Replaced console test unit and unit test good job complete. W11598133

"WRS588FIHV04 Arrived to inspect cooling issue. I found the evaporator cover was coated in frost and the evaporator was partially iced, the upper being heavy frost and the lower third solid ice, denoting a working defrost system that could not remove the excessive amount of frost. All defrost system devices tested as expected and no other deficiencies of the previously replaced parts were found. Inspection reveled the leveling legs were not set and there was a significant door mismatch, due to the incorrectly set cabinet. The lower right side of the mullion was twisted out, causing the gasket to be unable to seal in an approximately 12mm X 3mm area, creating airflow that resulted in evaporator freez up. The lower right corner of the RC chamber had a 6mm gap in the seam and required sealant filling. I contacted the MFG. to report the findings and discuss a potential repair. Technician Derek, SR# 7739096044. I advised the tech of my findings and discussed the potential of performing a mullion repair to correct the issue. The tech advised to attempt and by all measures, it was successful. I found the prior repair for the chiller assembly had failed and corrected permanently with a replacement strap. No leaks observed during service."

Arrived on site to test unit for door not closing properly. Adjusted door catch and unit working as designed. Advised door will have resistance when catching on latch and is normal part of operation. No parts replaced. Job complete.

Arrived on site and replaced previously diagnosed defrost element(W11626107) and both adhesives(W10841140). Engaged defrost element in diagnostics and verified unit now working as designed. Advised customer to place bottle of water and when completely solid to use unit as dessigned. No leaks detected. Job complete.

"Arrived on site for dryer stopping mid cycle and over heating. Upon arrival found motor failing and replaced w11549461 motor, and wp697772 wheel. Tested unit and found dryer working as designed. Call complete"

KUID308HPS01 Arrived to install previously diagnosed and ordered parts. I removed and replaced the failed inlet valve and supply line and tested.the unit resumed all normal functions and cycled as designed. No leaks observed during service.

Arrived onsite and replaced the basket and installed the agitator. All checks good. W11172199

Arrived on site to diagnose microwave / oven not working properly. On arrival customer pointed out the microwave heating element was sagging and needed to be replaced. Support had broken off and needed replacement. Replaced support and verified function. Used 1 truck stock part - W10909479. Repair completed.

Arrived on site to inspect unit for leaking from underneath customer stated he cleaned filter and housing and leak stopped. Found no signs of water or active leaks. Customs pointed out ice chute door does not shut ordering ice chute assembly and will return. Rescheduled for 5/24 NO PARTS USED; ordrng 1 WPW10546285 (Ice chute)

Arrived onsite for a microwave giving an open/close door error message and not starting. The customer stated they would have to slam the door sometimes. The customer stated the previous technician said the unit was put back together when he left but he showed me the left side interlock was not mounted. I found the screws for the interlock missing. I used a screw from the right side and mounted the interlock to test the door switch circuits. I found the left interlock not closing when the door was closed and the normally open side of the primary interlock switch staying closed whether the door was open or closed. I replaced the interlocks and tested the microwave. All is working as designed. I explained to the customer we would get the other two screws to get them mounted properly. Ordering parts research/interlock mounting screw. Office to RS.; ordrng 2 Partsresearch (Screw/interlock)s

Arrived on site to inspect unit for not operating. Upon arrival found unit had power but motor never engaged. Called tech line ran through diagnostic checking motor on control per tech line control is faulty. Replaced control issue persisted. Contacted upline per upline new control or harness is faulty. Ordering new control and harness. Office to reschedule. SR#7739095454 USED W11630382; ordrng 1 W11630382 (Control) and 1 W11627415 (Harness)

Spoke with customer as I was arriving and advised unit is under 2nd year warranty and must have a mechanical repair made. Customer said breaker had tripped and they reset it and have had no issues since and doesn't need service. They will call back if this changes. Call completed.

"Arrived on site to diagnose range with crackling burner. Examined element and found no damage to it, and it does come on properly. Examined infinite switch and found a scorched spot on it. Replaced infinite switch. Called in findings to safety. Repair completed. Parts used - WP3149400."

"Arrived on site to test unit for rack issues, tested unit found that top rack hanger fell off and got damaged on the heater, ordered top rack hanger and clip, rescheduled 5/22 no parts installed ; ordrng 1 W11573754 (Manifold) and 1 W11568642 (Bracket hanger)"

Arrived on site for for washer stopping cycle . Ran diagnostics got suds and long drain erro codes . Unit is taking long time to drain . Ordering drain pump and 2nd man . Call to set return . No parts installed ; ordrng 1 W11456953 (Pressure hose) and 1 2ndman

Arrived on site for unit making noise during operation and longer dry times. On arrival inspected unit and found noise. Isolated to blower housing. Disassembled and found blower stripped with nut seized to motor shaft. Needed to replace motor and blower wheel. Replaced and tested. Unit is now functioning properly. Job complete . Used W11549461 and wp697772

"Arrived on site and verified shocks needed replaced. Also found unit completely unleveled. Replaced all four shocks(W11316766), control(W11482418) and leveled unit. Unit now working as designed. No leaks detected. Job complete."

Arrived on site to test unit for condensation build up. Found vertical mullion was sweating. Turned humidity control to on. Replaced bot RC door gaskets(W10830162) and formed with heatgun. Advised customer to allow gaskets to cool to form. No leaks detected. Job complete.

"Arrived on site to replace faulty, lid control, and water assembly. Replaced all and tested. Unit is now functioning properly. Job complete. Used w11400681, w11259006 and w11172234."

"Arrived on site for ice machine needing sealed system repair. Upon arrival reconfirmed issue and installed wpw10605286 compressor, w11506635 access valve, w10843121 non uv drier, wpw10218037 evap plate. Pulled vac and recharged system with 5.75oz of r134a. Test3d unit and found ice forming. Informed customer er to give u it 24 hrs to stabilize temps. Call complete"

"Arrived on site for washer not completing cycles. Upon arrival found drain pump at 19.9ohms, no harness failures breaks, but unit had f9e1 stored in diagnostics. Customer stated unit would act up after 4 cycles and stay in drain mode. Replaced control w15513246 and tested unit, found washer working as designed with no leaks. Call complete"

"Arrived on site for washer making noise after last repair. Upon arrival inspected unit. Ran diagnostics and only stored error Code was Off balance load. Ran a test and found gear case shaft free spins on inner basket. Tub and hub gears are worn down, also washplate is warm down. Ordering basket and washplate. Office to reschedule ; ordrng 1 W11172199 (Basket) and 1 W11397111 (Washplate)"

"Arrived on site for cooling issue. Compressor running,removed evap cover good frost pattern,evap fan not running,good voltage reading 120 vac diagnosed a defective fan motor,installed a new fan,fan powered on. Used wp2315549; used 1 WP2315549 (Evap fan motor) from stock"

"Arrived on site for unit, making noise during agitation. Disassembled and found cam Gears grinding. Found the lower part of gearcase shaft was sagging. Needed to replace gear case, cam and actuator. Replaced and tested. Unit is now functioning properly. Job complete. Used W10721967, w11481722 and w11449840."

Arrived on site to test all burner taking a little long to ignite. Secured and cleaned all burners test unit and unit test good job complete no parts used.

"Arrived onsite to repair sealed system. Replaced compressor and added dye drier and access valve. Pulled vacuum and held. Charged system with 52 grams of r600a. Unit is now cooling and operating as designed. W11506635, WPW10143759, W11547313"

"Arrived on site to test unit for loose knobs. Inspected knobs and found the shaft cracked. Recommend replacing both left burner knobs. Advised customer that since knobs are technically an accessory we cannot replace them, they would have to contact Jenn-Air in order to get them shipped out to the residence. No parts installed, job complete."

"Unit 144Arrived on site for no cool. Powered unit on compressor making a loud noise,will power on then shut off diagnosed a,defective compressor per service pointer ordering a new compressor. ; ordrng 1 W11370574 (Compressor) and 1 Wpw10143759 (Drier) and 1 W11506635 (Access valve) and 1 R600 (R600) and 1 W11578004 (Evaporator)"

"Arrived on site for a defective compressor. Removed defective compressor,installed a new compressor and drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good. Used w11506635,wpw10143759,w11580057"

Arrived on site to test unit for vibration sounds. Was unable to fully mimic sound but did notice ice maker fan motor and ice maker vibrating and amplifying. Recommend replacing ice maker and ice maker fan. No parts replaced at this time. Needing autho for parts. ; ordrng 1 WR30X39346 (Ice maker) and 1 WR60X32733 (IM fan)

"Arrived on site ,replaced gearcase ,suspension,cam, wire harness . Ran diagnostics all checked normal.no water leaks at time of service. W10721967, W11449840, W11643701, W11396716 parts used on call . Job complete"

"Arrived on site for dead dryer . Getting correct voltage . Element ,thermal fuse ,thermostats all checked normal. Replaced console ui and control W11565020, W11378949. Unit is now powering up . Unit is now tumbling and heating . Recommended having exterior vents cleaned . Job complete"

"Arrived on site to test unit for gas leak. Customer claimed anytime she turned the burners on her smoke alarm would start beeping. Her carbon monoxide alarm would not. Gas company claims right rear knob is broken, removed top of oven and inspected all fittings with gas detector. No signs of a leak is present. Tested right knob with bubbles, no leaks present. Also checked all connections in the back, no leaks present. Turned all 4 burners on and ran for 10 mins, alarm did not go off. Advised customer that unit will let off some residual gas that you can smell, if she smells gas while oven is not in use than she would need to call the office. At this time unit is running as designed, no leaks detected, no parts installed, job complete."

Arrived on site to test unit for unit not being able to turn off. Test unit and found broken slide. Ordering new slide reschedule for 5/24. ; ordrng 1 W11662407 (Switch slide)

"Arrived on site to test unit for sparking, tested unit found shorted diode, replaced diode and tested unit is now running as designed, job complete installed W11256462"

Arrived on site for items freezing in refrigerator section. Found moisture build up around the diffuser. Inspected and found gap is seal on top left corner of refrigerator. Cabinet sticking out. Called tech line. Sent pictures. No repairs available. Will submit for review. Sr# 7739096232. Refer to customer service. Call complete. No parts.

Arrived on site for microwave making a loud noise and not heating. Inspected microwave and found shorted diode as it was too close to side. Replaced diode. Properly set. Verified operation. All components working. Call complete. W11256462

Arrived onsite for a dryer making a screeching and vibration noise when drying. The customer stated that is a little louder than normal when it is started but as soon as it starts heating the noise gets much louder. The customer had a recording of the noise and I could tell the noise was the blower wheel. I inspected the blower wheel and found it broken. I replaced the blower wheel and tested the dryer. All is working as designed and the dryer sounds normal now. Call complete. INSTALLED WP697772 WHEEL.

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the center rear orifice holder, surface ignitor, and the conversion kit. I reassembled the unit and tested it. I found the unit working and operating as designed. Call complete. W11238756, W11428599, and W11337065."

On arrival verified complaint of not running. Replaced repair kit per previous diagnosis. Drum now turns correctly. Job complete installed 4392065

"On site for a dishwasher that is not washing dishes. Inspected unit and work area. The customer stated that after washing two loads in the dishwasher, the unit stopped working all together. She advised that she didnt believe that any water was getting to the unit because the unit will make sounds like it was running, but would not actually circulate any water. I tested the unit and did confirm that water was not getting to the unit. I ran the Mr. diagnostics and found an F6 E1 (low/no water detected during the fill) and F6 E2 (fill valve electrical issue error codes. I checked the water lines and electrical connections and tried to make sure that everything was open and fully connected. After checking those and trying to start a cycle again, I found water immediately begin to flow into the unit and started washing dishes. I tested the unit twice more and found everything working and operating as designed with no leaks present during operation. Call complete. No parts were installed."

"Arrived on site for lower oven door being locked. Found f5e4. Ran self clean to shows locked. Stopped self clean and door unlocked. Test mode confirms proper operation of door motor Followed steps in service manual. Door latch motor checks good @1.7 k ohms. Sensor 1k. Replaced control. Verified operation. Getting a miswired error. Relays not working for either. Verified 250 v, replaced other control. No not getting any voltage on red wire. Checked and reconnected where installer cut cord. Verified operation. Call complete. W11598200, W11448962"

"On arrival verified complaint of unit squeaking. Found rollers and idler are seized up. Replaced repair kit including belt, idler, and rollers. Unit no longer squeaks. Job complete installed 4392067"

On arrival verified complaint of unit taking to long to dry. Ran vent test and it was unable to activate meter. Ran again with vent line disconnected and it passed. Ran time cycle to confirm proper temps. Advised unit will need to have vent in the wall cleaned. Job complete no parts installed.

Arrived on site to install previously diagnosed part. Inspected unit and work area. I replaced the right front element and tested the unit. Found the unit working and operating as designed. Call complete. W11047722.

Arrived on site for unit. Not draining and standing water in tub. On arrival tested unit and found drain pump failed. Replaced drain pump and tested. Unit is not functioning properly. Job complete . Used W11396717

"Arrived on site to test unit for water leak, tested unit found leak coming from drawer, ordering part rescheduled for 5/22 ; ordrng 1 W11614513 (Valve Drawer)"

"Arrived on site for ice machine not powering on. Checked outlet found both plugs reading an open neutral uploaded picture,plugged unit into a good outlet unit powered on,customer will need to have outlet repaired."

Arrived on site to one unit for not cooling either section. Found freezer wall covered in ice and compressor running. Upon closer inspection found thermistor reading open will order thermistor heater and fan and return. Rescheduled for 5/23 NO PARTS USED; ordrng 1 W11650662 (Heater) and 1 WPW10384183 (Thermistor) and 1 W11559968 (Fan motor)

"Arrived on site for a refrigerator that has three dented doors. Inspected unit and work area. I did confirm the customers complaint and found both refrigerator and freezer door all slightly dented in certain spots. I replaced all three doors and tested the unit. I found the unit was working and operating as designed. Call complete. 13094917SQ, 13094739SQ, and 13094747SQ"

Arrived on site to replace orifice holder and module. Found orifice holder missing igniter. We order new orifice holder and spoke with Kristen and they will reschedule as soon as we get the part. ; ordrng 1 WPW10364556 (Center orifice holder)

"Arrived onsite for oven not reaching temperature. On inspection found a round temperature gage in the unit, set bake to 350?. The oven went to 375? on the top end and went 341? bottom end and it cycled 4 times at those temperatures. The customer said that the first they cooked cookies they were raw. She said she had put the cookies in when it hit temperature, I informed her that if she is baking need to wait another 15 minutes after it hit set temperature. The oven is operating as designed and no gas leaks detected during service. No parts were installed."

Arrived on site to test unit for not draining properly. Customer stated she has standing water in filter area. Advised to customer unit will have a bit of standing water. Installed high drain loop. Found console not responding properly due to skin peeling off. Recommend console and UI replacement. No parts replaced at this time. Office to reschedule.; ordrng 1 W11367678 (Console) and 1 W11368911 (UI)

"Arrived on site to test unit for F1E0 error, tested unit found internal board failure, replaced control board and tested, unit is now running as designed, job complete"

Arrived on site for dryer making a lot of noise when tumbling . Rear motor mount not on bracket and allowing motor to vibrate a lot . Reinstalled mount spring . Unit is testing normal. No lint build up at time of service . No parts installed . Job complete

Arrived on site for dishwasher door being damaged. Confirmed damage to left side of panel near the handle. Removed door handle. Replaced door panel. Verified operation. Call complete. W11461694

Arrived on site for refrigerator with doors not sealing. Upon arrival found no gaps in doors and unit working as designed. Call complete

Arrived onsite and found unit with no motor function. Sound of bad capacitor or motor. Ordering parts and returning to repair seized motor condition. ; ordrng 1 W11497303 (Motor) and 1 W11428524 (Capacitor)

"Arrived on site to test unit for tripping breaker and smoke. Found no stored error codes, inspected terminal block. Found power cord wires have shorted due to wires rubbing on terminal block cover and eventually cutting through, when it shorted it created smoke. Spoke to maintenance manager and sent photos to him, he will buy a new cord and install. No parts installed, job complete."

Arrived on site for refrigerator. Upon arrival customer stated unit was off and Rac was swapping it out and didnt need it serviced. Call complete

"Arrived on site to test unit for overfilling. Customer stated when on auto sense water level unit would fill to the top when washing a small load. No error codes stored. Tested pressure hose, no punctures or restrictions. Replaced control (W11603810) as precautionary. Unit when through diagnostic cycle with no issues. Advised customer to keep load size from 20%-40%. Unit is running as designed, no leaks detected, job complete."

"Arrived on site to test unit for not tumbling. Tested unit found element engaging but drum not tumbling. Also found that as soon as you move the timer from off, elements starts heating. Inspected element found it warped and grounding out causing unit to overheat and trip thermal cut off. Will need to order heating element and timer as precautionary for return visit. Ordering parts, no parts installed, rescheduled for 05/24.; ordrng 1 279838 (Heating element) and 1 WP3979617 (Timer)"

Arrived onsite for a refrigerator that is frosting in the FC in multiple locations. The customer stated that wasnt the issue. The customer stated that the issue is the top of the FC door gasket is getting full of water and it runs down on the floor. I found water droplets running down the mullion from the bottom of the deli drawer. I found an excessive amount of water in the gasket since the customer stated she had dried it off earlier this morning. I found gaps between the chassis and liner around the deli drawer especially at the bottom of the door. The liner needs to be sealed to the chassis and this was never done during manufacturing. I also found the right RC gasket torn and the magnet starting to get exposed. Ordering WP482338 white silicone & W10830274 RC gasket. RS for Thursday 5/23/2024.; ordrng 1 WP482338 (White silicone) and 1 W10830274 (RC gasket)

"WMH32519HZ5 Arrived to inspect burnt area within microwave cavity. I found the right rear rack mount had failed on the customer during cooking and allowed the metal rack to contact the inner wall, resulting in an arcd area. I was able to fully remove arc flash spalling and create a smooth finish to apply corrective pant. The unit operated as designed."

"Arrived on site for no ice. Ran diagnostic diagnosed a defective thermistor,replaced thermistor ran diagnostic all test passed good frost formation on evaporator plate. Used wpw10511923"

"Arrived on site for no cool. Powered unit on,compressor powering on then shutting off diagnosed a defective compressor,ordering a new compressor ; ordrng 1 W11574734 (Compressor) and 1 Wpw10142759 (Drier) and 1 W11506635 (Access valve) and 1 W11598434 (Evaporator) and 1 R600 (R600)"

Arrived on site for a refrigerator that has a broken filter housing. Inspected unit and work area. I did confirm the customers complaint and replaced the housing. I tested the unit and found the unit working and operating as designed with no leaks present during operation. Call complete. W11162042

Arrived on site for a range that is not heating. Inspected unit and work area. I tested the oven that the customer was standing was not working and found the oven turn on and heat properly. The customer advised that this had not happened a few days ago when they tried to use it. I tested the unit several times and found the gas valves opening up and igniting. The unit is working and operating as designed. Call complete. No parts were installed.

"Arrived on site for dryer needing motor and wheel. Upon arrival installed both parts wp697772, and w11549461. Tested u it and found it working as designed. Call complete"

On arrival verified complaint of no ice. Found proper temps but ice maker is not responding. Replaced ice maker and unit now harvests and fills. Job complete no leaks detected during service. Installed w11700250

On arrival verified complaint of leak. Using uv flashlight identified leaking from door from dirty glass and bellow. As well as dispenser box is leaking out of the side. Ordering dispenser assy. Reschedule for 5/28; ordrng 1 W10575334 (Dispenser)

"Arrived on site to test unit for thumping. Upon arrival customer stated that issue is actually that the unit is agitating with no water and damaging their clothes. Explained to customer the extra power feature that the unit has. Unit will dispense soap and agitate clothes before the cycle starts. Advised customer that they can turn that feature off on any cycle. Also explained to customer that they can only load unit 20%-40% to ensure no damage to the unit in the long run. Unit is running as designed, no leaks detected, no parts installed, job complete."

"KDTM404KPS2 Arrived to inspect breaker tripping with heater on. F10E2 was the only stored error and I cleared for testing. I found no signs of issue with the heater and associated wiring, including wiring and resistance and the system showed 7.7 amps during testing. Due to the vent motor error, I removed and replaced the vent assembly to rule the issue out. Testing showed all functions were available and the unit operated as designed. No leaks observed during service."

Arrived on site to test unit for damaged cooktop. Found damaged cooktop ordering new cooktop. Lock combo is 1907 and its on the gate on unit 1. Office to reschedule ; ordrng 1 W11629153 (Cooktop)

"Arrived on site. Replaced optics and icemaker,adjusted top panel powered unit on,ran harvest test passed icemaker filled with water. No noise after adjustment. Used w11629974,w11626124"

Arrived on site for door handle loose on Dishwasher. Tightened down handle set screws . Handle is secure now. No water leaks detected at time of service . Job complete No parts installed .

Arrived onsite for cooktop burner not igniting in a timely manner. On inspection the front left burner was not igniting correctly. The ignitor wqs sparking to the left and the gas comes out on the right. I adjust the burner so the igniter would spark on the right side. Now the burner ignites on the first few sparks. The range is operating as designed and no gas were detected during service. No parts were installed on unit.

"WED5100HW2 Arrived to inspect drying issues. The customer advised the machine would take multiple cycles to dry a load. Heating was present and all other mechanical functions were as well. Airflow testing reveled extreme restriction of the residences venting and the air intake would not hold a piece of paper in place, during testing. I advised the customer to seek the services of a professional vent cleaning company and to not attempt any further use until the vent cleaning has been tested and completed."

"WMH31017HS09 Arrived to inspect noise from microwave. I found the unit would make a loud noise when heating was attempted and inspected. The diode had arced and failed and after removal and replacement, the issue was resolved and the unit heated as designed."

Arrived on site for dryer making a loud noise. Upon arrival confirmed issue and found rollers bad and blower housing vibrating. Used repair kit 4392065 and pads w11113654 and tested unit. Found no removed call complete

"On arrival verified complaint if no power. Found display is not functioning, verified it is getting voltage. Replaced console and unit is now functioning job complete. Parts installed w11613564"

"Arrived on site for refrigerator not cooling. Upon arrival found unit off. Plugged unit in and found start device broken. Replaced start device and checked amperage. Found amp drawer increase of 2 amps after 10 minutes indicating compressor failing. Ordering W10507884 compressor, WPW10143759 uv drier, W10913906 access valve for sealed system repair. Office to reschedule once Availability of parts is known.; ordrng 1 W10507884 (Compressor) and 1 WPW10143759 (Uv drier) and 1 W10913906 (Access valve)"

"Arrived onsite for dishwasher not cleaning. On inspection ran the unit in diagnostics mode and it passed. I ran it on quick wash and when it went to the middle arm it did not spray water, it dripped it for about 3 minutes then it sprayed like normal for about a minute. I put new pump in and reran the quick wash and the middle arm sprayed the whole time during the cycle. I talked with Gerry and he said to replace the lower arm on that unit because of the way it operates. Ordered a new lower spray arm, no water leaks detected during service. ; ordrng 1 W10837249 (Lower spray arm)"

"Arrived on site for a dryer that wont turn on. Inspected unit and work area. Upon entry, I found the UI slightly dimmed and the off position, and the touch buttons would not respond. I checked voltage and found proper voltage and polarity going to the unit. I checked proper voltage going to the user interface. I unplugged the unit for a minute and talked it back in and found the unit start to work and operate as designed. I spoke to SW and was asked if the customer is using the Wi-Fi on the dryer. The customer advised that he does not know how to hook that up. I did inform the customer that it is possible that the unit is trying to do updates without being hooked to Wi-Fi which can result in this issue and that power cycling the unit will generally fix the non-response issue. We tested unit several times and the unit is working and operating as designed. Call complete."

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the damaged tub and also installed a new heating element and sump assembly. Transferred remaining parts from old tub to the new tub and tested. Unit is operating as designed and no water leaks observed during service. Job completed. W11460945. W11409866. W11537778"

"Arrived on site to test unit for noise and error codes. Found multiple stored error codes F7E9 F0E3 F5E3. Inspected under unit and found tub seal has broken, water has leaked on all the components under the gearcase and has rusted all components. Rotor is seized onto gearcase shaft. Unit will need a full rebuild. Ordering parts pertaining to that issue, no parts installed, rescheduled for 05/21.; ordrng 1 W11393685 (Gearcase) and 1 W10754158 (Stator) and 1 W10754158 (Rotor) and 1 W10902814 (Washplate)"

Arrived on site to inspect unit for trim issue. Found trim damaged covering control box. Ordering W11249297 and will return. Office to reschedule. ; ordrng 1 W11249297 (Control cover)

Arrived onsite for freezer side of refrigerator not cooling properly. Found both sides not cooling properly. Found only about 3 loops frosted on evaporator and I can hear the refrigerant flow starting and stopping. Removed evap cover and inspected it and the system for leaks and no leaks were present. Checked pressures and found pressures good and had the right amount of refrigerant but the high side would shoot up when the flow would stop. The unit was acting like there was moisture in the cap tube causing the issue. I removed the charge and vacuumed the system. I charged the system with 5.5 oz of R134A. I tested the unit and had good pressures and good refrigerant flow. Unit is operating as designed and refrigerant is flowing good at this time. No water leaks are present at time of repair. Call complete. NO PARTS USED.

Arrived on site to test unit for unit leaving oil behind. Test unit and found unit working as designed and found cooking grease on the filter. Advised customer to be careful with oil or grease can cause to unit not to clean correctly job complete.

Arrived on site to test unit for unit giving F2E1 shorted keypad when oven is on. Found shorted consol. Replaced console test unit and unit test good job complete.

"Arrived on site to replace previously diagnosed, control suspension, gear case, wash plate, motor, shift actuator, cam, belt, shield and screws, replaced and tested, unit is now running as designed, no leaks detected job complete installed W10581552, W10521298, WPW102115115, W11573574, W10780044, WPW10550173, WPW10006355, WPW10006384, W10721967, W10832724, W11454372"

"Arrived on site for washer showing LOC. unlocked unit at control. Went into diagnostics and it kicked me out when pushing next button. As if I pushed power. Found panel not responding prosperously. Replaced panel. Entered diagnostics. f0e2, f0e5. Completed diagnostics. Lots of soap build up All components working, advised to run clean washer. W11318817"

"Arrived on site for washer needing motor w11239857, cam w10721967, belt w11239857, and capw11395618. Upon arrival installed parts and tested unit. Found washer working as designed with no leaks. Call complete"

Arrived onsite for IM not producing ice cubes. On inspection the unit is making ice just not cutting the slab into ice cubes. Tested the cutting grid and it was 9ohms. I pulled the grid out and there was a broken wire on it. Installed the new cutting grid and told the customer to give it about 20 minutes to produce the frist slab and if it does not cut calls us. No water leaks detected during service. W10919199

Arrived onsite and found microwave light perpetually on. Replaced the control to repair. All checks good. W11552018

"Arrived on site for po message randomly. Replaced the freezer evap fan,main control and ui,ran diagnostics all test passed. Used w11636543,w11224256,w11578030"

Arrived onsite for a dishwasher not draining. Found the disposal blocked. Cleared the back flow tab. Unit is now able to drain properly. All checks good. No parts used.

Arrived onsite and found unit operating with failed icemaker motor. Replaced the icemaker to repair.unit is now operating as designed. W10873791