"Arrived o. Site for washer making a squeaky noise when sensing or spinning upon arrival confirmed sound issue. Found gearcase, rotor, stator, and other previously installed parts working as designed. I found back left suspension rod is failing and squeaks reall6 loud weather unit is in spin or unit is turned off and tub pushed down on left side. Reported all previous repairs and current issue t9 techline e Sr# 7738198002. Was instruct3d to replace suspension rods. Rescheduled customer for 1/16/24. ordering W11130356 suspension ; ordrng 1 W11130356 (Suspension)"

Arrived onsite for dishwasher door not staying up. On inspection found the spring had come off the hinge. I reinstalled the hinge and add tie wraps to the hinges. The dishes is operating as designed and no water leaks detected during service.

"Arrived on site to replace previously diagnosed door panel, replaced and tested, unit is now running as designed, job completed"

"Arrived on site for a refrigerator. That is not making enough ice. Inspected unit and work area. The customer advised the unit is working, but she had questions about how much ice the container can hold. She advised that on previous models that she had she was able to, get the unit to continue making ice above the ice container. I did advise her that the top of the ice containers as much as the unit will allow it to hold due to potential issues with opening the door. The unit is working an operating as designed. Call complete."

Arrived onsite for previously diagnosed parts. Installed the IM and arm in unit. Tested unit and it filled with water. The IM is operating as designed and no water leaks detected during service.

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the tub and installed a new element and sump/motor assembly. Transferred remaining parts from the old unit to the new and re-installed the unit under the counter. Placed the unit in diagnostics and tested. Unit is operating as designed with no leaks. No water leaks observed during service, job completed."

Arrived on site to test unit for unit not responding. Test unit and found and control board. Replaced board test unit and unit test good job complete.

"Arrived on site for ice machine that was not turning on and turning on intermittently. Upon arrival, confirm complaint and found a icemaker would stay on for a few seconds of random. Found external drainpump failing and replaced it. Tested unit and found no leaks and working as designed call complete"

Arrived onsite for oven with black suet. On inspection found the regulator set to Neutral gas. I set it to LP but the flames were still large coming up from under the unit into the oven. Ordering a LP conversation kit. Office reschedule once part arrives.; ordrng 1 W11630808 (LP conversion kit)

"Arrived on site ,replaced both doors and name plate on fridge . No water leaks detected at time of service . Job complete"

"Arrived on site to replace previously diagnosed basket, replaced tub and tested, unit is now running as designed, no leaks detected job complete"

"Arrived on site for washer needing previously diagnosed gearcase, hub, cam, belt, and suspension. Upon arrival reconfirmed failure and installed parts on washer that was located in garage. Couldnt fully test for water leaks due to location but found no other failures after repairs and unit stable. Call complete"

"Arrived onsite for water dripping from dispenser. On inspection found the ice in the bin was shiny, the that just dumped into the bin was cloudy. The ice bin door had 2 air gaps at the top of the door. Sealed the air gaps, informed the customer to let us know if the issue continues. No water leaks detected during service."

"Arrived on site to inspect venthood not working. Upon further inspection, the customer advised the unit would turn on/off intermittently. Tested the unit and found it would not turn on, but if pushing up on the venthood, the lights and blower would come on. I cycled power to,the unit and removed the light plate and inspected the control. I found the molex connector would not stay connected. I removed and replaced the control and removed the harness box and pressed the control molex into the main harness molex and secured it using a ziptie (photo). Reassembled the unit and tested and unit is operating as designed. I found that the control harness molex clips were not staying secured to the main harness molex and while using the unit, the vibration was causing the two molex connectors to come disconnected. Retested again before closing ticket and unit continued to operate as designed. Job completed."

Arrived onsite and found unit operating with loud damper control. Replaced the damper control. Unit is now operating as designed. All else checks good.

Arrived on site for washer not dispensing fabric softener correctly. Upon arrival confirmed issue and tested valve. Found dispenser tray ok but fabric side of valve was failing to release water with 120v applied. Replaced valve and tested unit. Found no leaks and u it dispenses fabric softener as designed call complete

Arrived on site replaced defective doors

Arrived on site for ice dispensing randomly. Found corrosion on ice switch . Replaced switch .all checked normal. No water leaks detected at time of service. Job complete

Arrived onsite to install previously ordered/diagnosed parts. Upon arrival I installed the new harness and control.and tested the unit and found unit operating as designed. Office to charge card on file

"WZF34X20DW05 Arrived to install previously diagnosed and ordered parts. I evacuated the system and then replaced the compressor, installing the dye drier and service port. Vacuum yielded 330 microns and additional monitoring time showed no loss of vacuum. I charged with the MFG determined refrigerant charge and tested. The unit started cooling as designed, with the prior refrigerant spurting and intermittence corrected. No water connections to unit."

Arrived on site for a cooktop that is tripping the breaker. Inspected unit and work area. I did confirm the customer complaint and found the unit tripping the breaker upon unit getting supplied power. Gained access to the infinite switches and found one of the support anchors screws had gone through part of the wire harness and had damaged three wires. Used wire caps to fix the wiring and tested the unit. Found the unit showing that the cooktop was on when it was not heating. Found several of the Internet switches had burn marks on them so I replaced all infinite switches. Tested the unit and the unit began to work and operate as designed without tripping the breaker. Call complete.

"Arrived onsite for previously diagnosed parts. Installed the manifold and valve, the simmer flame now can be adjusted. The unit is operating as designed no gas leaks detected during service."

"Arrived on site for making a grinding type noise from top rear of rc section. Upon arrival, ran diagnostics and duplicated the sound when running damper test. Need to replace damper control. Replaced damper control. Test unit and is operating as designed. Job complete"

"Arrived on site for continued temperature issues. Upon arrival, inspected unit and compressor is running continuously. Ran temperature test and got 37 in rc and 11 in fc. Contacted SW for assistance. Recommend sealed system tech check pressures and call techline for assistance. Ordering sealed system repair. Ordering compressor,access valve, nitrogen, r600 kit, Uv drier. Office to reschedule.; ordrng 1 W11635510 (Compressor) and 1 WPW10143759 (Uv drier) and 1 W11506635 (Access valve) and 1 Nitrogen (Nitrogen) and 1 R600kit (R600 kit)"

Arrived on site for dryer not heating. Upon arrival confirmed issue and verified unit had stable power. I then found element grounded and blown as well as cutoff broken. Replaced cutoff and element and tested unit. Found it heating as designed call complete

"Arrived to install previously diagnosed parts. Installed the control board into unit and the unit will start a cycle but you can not select a cycle from the unit. When powered on the unit defaults to normal cycle and you can select start and it will run the cycle, you just can not select another cycle or go into diagnostics mode ether. The ui is on back order, office to schedule once part arrives. No water leaks detected during service. ; O-emld tckt"

Arrived on site for washer making noises. Video shows grinding noise during use. Inspected underneath. Removed rotor and confirmed gearcase is leaking oil. Will need gearcase. Reset for mon am. ; ordrng 1 W11449841 (Gearcase) and 1 W10734521 (Slider) and 1 W10754448 (Clutch)

"WFE505W0JZ3 Arrived to inspect oven turning on. The tenant advised the issue was the broiler would not shut off, unless the circuit breaker was shut off. I found the broiler element did not have all the screws in place and that had allowed the element contacts to ground to the chassis. In turn, the relay for the broiler failed internally and showed closed at all times. The harness was damaged at the broiler connection point and will require replacement. Office to order parts and contact the customer to arrange return service. I was unable to contact the safety line to report findings due to their new scheduled hours. Office to report findings, or contact tech GC.; ordrng 4 WP3196154 (Broiler Mounting Screw)s and 1 W10856603 (Broiler Element) and 1 W11532661 (Harness, Main)"

Arrived on site for icemaker not working. Found icemaker in center position. Attempted to cycle but it would not move. Removed and replaced control with icemaker. Called tech line. Sr#7738189206

"Arrived on site for dishwasher not draining . Found drain hose was not properly installed. Corrected hose . Unit is now draining properly . Ran diagnostics, no leaks and no other issues found . Job complete"

Arrived onsite and fixed unit with blown thermostat and advised that the duct needed to be cleaned to prevent repeat failure. Advised that failure to clean the vent to restore function would result in repeat over heat blown fuse and would not be covered again under manufacturers warranty. Provided customer instruct on install use and care and duct cleaning.

"Arrived on site for temperature issues, upon arrival inspected unit. Temperatures are 0 in fc and 38 in RC. Found damper is set on coldest setting. Cannot find any other issues at this time. Reset damper setting. Customer will monitor temperatures . Job complete"

"Arrived on site for refrigerator door gasket falling off, found lower section was not holding. Removed door gasket. Used heat gun to mold gasket back into place and form. Reset gasket on door and verified operation. Call complete."

Arrived onsite for ongoing concerns about leaking intermittently leaking. Inspected and found unit with now sign of leaking from the washer and unable to replicate a leak with a large water test. Customer stated unit overflowing massive amounts of water suddenly but only intermittently. Advised that the cause of such an issue typically is a sewer standpipe back up or blockage that gets overloaded and causes the washer standpipe to flood during a drain cycle. Provided customer instruct on install and design. All checks good.

Arrived on site. Compressor running removed evaporator cover found no frost formation on evaporator ordering a new compressor and evaporator in case needed. ; ordrng 1 W11546605 (Evaporator) and 1 W11580057 (Compressor) and 1 Wpw10143759 (Drier) and 1 R600 (R600) and 1 Nitrogen (Nitrogen) and 1 W11506635 (Access valve)

"Arrived on site for temperature issues. Upon arrival ran temperature test. Got FC is at 13 and RC is at 38. Compressor is running continuously. Checked pressures and uploaded pic on SD. Contacted SW for assistance. Recommend to have a sealed system tech test for correct pressures and restriction. Ordering sealed system repair. Ordering compressor, uv drier, and access valve. Office to reschedule.; ordrng 1 W11209866 (Compressor) and 1 WPW19143759 (Uv drier) and 1 W11506635 (Access valve)"

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the switch control and tested. Unit is operating as designed. When installing the control, I pushed it forward tightly and secured it in order for the switches to not be pushed back and get stuck behind the panel. Contacted Whirlpool Safety and spoke to Kent and advised of my findings and repairs. Documented in SR#7737958454. Job completed"

Arrived onsite and found unit ui unresponsive. Performed long reset power cycle and unit immediately resumed normal operation. All checks good. Advised customer on findings and repair. No error codes.

WRT138FFDW01 Arrived to inspect no cool. I found the compressor was unable to start and would just grumble. The start device made no difference and the unit will require a sleazed system repair. Please allow 2 hours and office to schedule R600a service for full copper system. No water connections to unit. Unit is in the main office.; ordrng 1 W11578004 (Evaporator) and 1 W11635510 (Compressor) and 1 W10913906 (Service Port) and 1 WPW10143759 (Dye Drier) and 1 2HoursSealedSystem (R600a All Copper)

"Arrived on site to inspect dryer noises. Upon further inspection, I tested the unit and could hear something clanking around inside, but the drum was empty. I removed one of the drum baffles and found a coin inside. Removed the coin and tested the drum by turning it and no further noises. I tested the unit again and after a few minutes, I could hear a faint vibration noise. I disassembled the unit to find the blower wheel broken (photo). I removed and replaced the wheel and retested and unit is operating as designed. I reassembled the unit and retested again and the unit continues to operate as designed. No lint observed during service, job completed."

On arrival verified complaint of unit not draining. Freezing ice in bottom of FC and leaking. Found cap tube cover stuck in drain tube for FC evap drain. Removed and cleared ice unit now drains and defrosts. No more leaks. Job complete. Operational test is good.

Arrived on site to test unit for gas smell. Customer said Plummer had gone out right before I showed up and fixed the leak coming from the wall. Called safety to report findings 7738137241 job complete.

Arrived on site for freezing in fresh food section. Replaced defective fresh food themristor that includes diffuser replaced ui tested operation good.

"Arrived on site to test unit for broken handle, tested unit and found handle clips broken. Replaced handle, tested unit, unit I now running as designed, job complete."

Arrived onsite for refrigerator door swap. Installed the new rc and fc door. No water leaks detected during service.

"Arrived on site for refrigerator not making any ice. Ran test and it states bucket is full when not. Ice maker not communicating, inspected and found wires worn. Will need door. Called Techline. Sr#7738188739 . Advised customer they will be contacted to schedule once part arrives. ; ordrng 1 W11551453 (Door)"

"Arrived on site to test dryer for error f70. Was unable to access unit. Customer stated he would call if needing further service. No service provided, no fee collected."

Arrived onsite for unit shaking excessively and making noise. Inspected and found faulty basket. Ordering basket . Office to reschedule ; ordrng 1 W11172199 (Basket)

"Arrived on site to replace pump diagnosed on previous trip. Replaced faulty pump, cleaned off calcium build up off of evaporator. Tested unit, unit is running as intended. No leaks present at this time. Job complete."

"Arrived on site for unit not responding to commands and staying very hot after grill use . Ran diagnostics and got 6-0,1-6. After running diagnostics started getting 3-8 code . Unit is heating on microwave normally to WP specs . Ordering ui and expansion control and thermistor . Call to set return . Called safety and reported findings . Same sr # .; ordrng 1 W11598199 (Ui console) and 1 W11294388 (Control) and 1 W11294389 (Expansion control) and 1 W11208292 (Sensor) and 1 W10915651 (Cover) and 1 WPW10387651 (Grill element)"

Arrived on site for fridge not cooling . Found freezer doors failing and not sealing door . Also fresh food door mulian broken . Ordering FZ door rails and mulian . Call to set return ; ordrng 1 WPW10397636 (Rail Rh) and 1 WPW10397636 (Rail Lh) and 1 WPW10624451 (Mullion)

Arrived onsite for unit consistently going out of balance. Inspected and found Defective basket. Ordering basket and suspension. Office to reschedule. ; ordrng 1 W11172199 (Basket)

"Arrived on site to inspect dryer not heating. Upon further inspection, I tested the unit and found it not getting up to full heat potential. I disassembled the unit to inspect the element and found the drive belt beginning to fray. I tested the element and it had continuity, but when I removed the element from the housing I found the middle metal plate badly warped and cracked. Also found the back right roller not turning properly. I replaced the element and repair kit that included the belt and roller and reassembled the unit. Retested and the unit is operating as designed. No lint observed during service, job completed."

Arrived on site for range with broken outter glass panel on door. Upon arrival confirmed failure and inspected door. Found glass broken and causing door to slam shut if open and not held due to unbalanced weight from missing glass. Called safety team to report findings 7738138364 and safety gave autho to proceed with repairs due to door not safely staying open to remove items. Ordering W11084232 door and will need office to reschedule once availability of parts is known.; ordrng 1 W11084232 (Door)

"Arrived on site for washer not staying balanced and not spinning cloths out all the way. Upon arrival found f7e1 in diagnostics. Inspected under unit and found feet not lowered properl and tub had weighed down and smashed cam and shield together, found belt stretched and worn out as well as cam shaved down. Put temporary belt on and Rescheduled customer for 01/15/24 to complete repairs. Ordering W11239857 belt, W10721967 cam, W11454741 gearcase, and WPW10427633 shield; schdld next appmnt for 1/15 MON !"

"Arrived on site for dishwasher flashing lights after completed cycle. Unit still works but now always flashes 4hr and 8hr delay. He said it also leaked from under door. Ran diagnostics and found no error codes. All components pass. Removed door panel found evidence of water leaking from dispenser. Suspect moisture damaged one or both controls. Will need new dispenser, and controls. Reset for Mom am. ; ordrng 1 W11412300 (Dispenser)"

Arrived on site to install previously ordered part. Replaced sump and motor. Test unit and is operating as designed. No leaks present at this time. Job complete

Arrived on site for a dishwasher that wont drain. Inspected unit and work area. The customer advised that the filter cap had fallen off underneath and they didnt know how to reinstall it. I installed the filter cap and attempted to drain the dishwasher. Found the dishwasher would not drain. Removed the drain hose off of the Garbage disposal and found no water coming through the drain hose. Use the shop vac to remove all excess water as out of the dishwasher. Gained access to the drain pump and found a piece of a bowl or a cup impeding the drain pump impeller. Removed the obstruction and tested the unit. The unit began to work and operate as designed with no leaks present during operation. Call complete.

"Arrived on site for dishwasher not cleaning. Soap does not dissolve. Not heating. Found f4e3, f7e1. Cleared codes. Confirmed wash pump is not working. Which cause heater error. Heating element good. Replaced motor assembly. Verified operation. Call complete."

Arrived on site to replace damaged freezer door. Upon arrival found door sent did not match correctly. Re-ordering freezer door. ; ordrng 1 LW10570564 (Bk freezer door.)

"Arrived on site to test unit for panel not working, tested unit and found control is receiving proper power, UI has a green light blinking on the back but console is unresponsive. Replaced Concorde and tested, unit is now running as designed, no leaks detected, job complete."

Arrived onsite for dryer making noise. On arrival found call was for a washer. Unit was grinding. Inspected and found worn cam. Ordering Cam actuator and belt. Gearcase as needed. Office to reschedule ; ordrng 1 W11449840 (Gearcase) and 1 W10721967 (Cam) and 1 W11481722 (Actuator) and 1 WPW10006384 (Belt)

Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the control and the lid and tested the unit. The unit began to work and operate as designed. The customer advised they will try to run a few loads and will call me back. the customer called back after a couple hours and advised they were able to run three loads of laundry at this point. The unit is working an operating as designed. Call complete.

Arrived onsite for a DW that is tilting off to the left. Upon arrival I found that the unit was leaning to the left due to the support being famed. I am ordering the support and return on 01/15/24; ordrng 1 W11679658 (SUPPORT)

"Arrived on site to inspect dishwasher not drying. Upon further inspection, I placed the unit in diagnostics showing error code F4E2-element open or unplugged. Cleared the code and canceled diagnostics. I unplugged the unit and inspected the element harness underneath and found the left side harness not plugged into the element. Located the harness/molex and connected the harness to the element and placed the unit back into diagnostics and tested. Unit is operating as designed. No water leaks observed during service, job completed."

Arrived on site to test unit for gas smell. Test unit and found chocked open all the way. Closed chocked test unit by heating to 350? customer did not smell gas job complete. Called safety to report finding they gave me same reference number 7738137142

Arrived on site for fresh food section not cooling . Found evap fan not running . Replaced fan and unit is functioning properly. No water leaks detected at time of service. Job complete

Arrived on site to test unit for unit not heating. Found bad high voltage. Replaced magnetron capacitor and diode. Test unit and unit test good job complete.

Arrived onsite for a washer that is not dispensing fabric softener. I ran the unit with fabric softener in the dispenser and found that it did dispense all of it I replaced the cold water valve and tested the unit and found that it is now working. Upon further inspection I found F0e2 overuse code stored i cleared the code and ran a quick wash cycle and found unit operating as designed. I advised the customer to cut down on how much detergent there are using

11108 confirmed error code F1E0. Visual inspection of the main board found pest have damaged the units main board. spoke to TL to document 7738190407. Spoke to trade care to document. Whirlpool will not cover the repair.. 7738135682 advised customer and apt maintenance. Job complete; schdld next appmnt for 1/15 MON !

"Arrived on site. Ran diagnostics found entering diagnostics fan would power on in main diagnostic diagnosed a communication issue replaced panel ui and main control,powered unit on ran diagnostics all test passed and working as designed"

Arrived on site for unit not responding and flashing random numbers on the display. Inspected and found shorted console. Replaced console and tested. Unit is now functioning properly. Job complete

Arrived onsite for unit oven not heating. Upon arrival inspected and found unit mis wired. Secured at block and tested. Tested at 350 degrees and unit is functioning properly. Job complete.

"NED4655EW1 Arrived to inspect heating/drying issue. I found the unit would heat and operated as expected with the venting disconnected, but when the vent was reconnected, airflow was severely reduced. I was able to look into the part of the venting that rose in the wall and found it moderately clear. The issue above the rooms wall level or at the vent cap and will need to be cleared at those points. I advised the customer of my findings and to not use the unit until vent cleaning has been completed."

On arrival verified complaint of unit not running. Found door not shutting due to install mount had fallen and blocked door from closing. Reinstalled mount and tested unit. All operational test good job complete. No leaks detected during service.

"Arrived on site for unit shakes a lot. Upon arrival ran diagnostics and there are no saved error codes. Inspected unit and found suspension is shot. Also found gearcase leaking lots of oil. Lower components are covered in oil and belt sheild is crushed.Need to replace suspension, gearcase,cam, belt, belt guard, motor, capacitor, and actuator Need to order motor and sheild, return with all prescreened parts. Need Autho. Need 2 hour weigh. Office to reschedule ; ordrng 1 Autho (Autho) and 1 2hourweigh (2 hour weigh)"

On arrival verified complaint of door switch not always engaging. Found customer is being very gentle with the door. Advised customer can be gentle but must follow through with closing door firmly to properly engage door switches. Job complete operational test is good.

"Arrived on site for heating, but not drying correctly. Upon arrival ran vent test and test only passes with hose disconnected. Found lots of lint build up in wall. Unit is heating correctly. Recommend that vent in wall to exterior of building gets cleaned. Unit is operating as designed. Job complete"

Arrived onsite for range that has low flames on high. Upon arrival I checked the valves and found the operating as designed but the flames would dance a little bit and sound like a blowtorch at times. I checked the reg. And found that it was sent correctly for the type of gas the customer is using. I advised the customer that there might be some contamination in the gas lines and they might what to give them a call to come check it out for them

Arrived on site for dishwasher not cleaning top rack. Ran diagnostics and found no error codes. Found motor is weak and not pushing water through. Replaced motor assembly. Verified operation. Call complete.

"Arrived on site for washer leaking during use, upon arrival found washer not installed and moved to another part of the house. Went ahead and disassembled unit to make sure their were no cracked or broken fill/drain lines. Found no failures and dispenser had not water marks nor were any found around drain or under unit. Found large water trails from bellow seal and seal had dried cracks throughout front side. Replaced below. Informed customer of findings and that unit would need to be installed prior to arrival for further tests in the further. Call complete"

Arrived on site to test unit for display changing from regular time to military time. Replaced control board test unit and unit test good job complete.

Arrived onsite for a MW that is making popping noises and will not heat. Upon arrival I inspected the unit and found that the diode had popped I contacted safety and got the Author#W19xur1wpl1. To replace the diode. I did so and tested the unit and found that the unit is now operating as designed.

"Arrived onsite for unit tripping GFCI outlet. Replaced main control, DSI board, igniter and wire harness. Repair had no effect. Called tech line spoke to Nate SR#7738182399. Tech recommended that with the parts that were replaced, that should have cleared any issues. Tech is recommending unit be placed on its own dedicated breaker and non GFCI. Once adjustment is made, if unit is still having issues, customer may call back in. Job complete"

"Arrived on site for a range that has uneven cooking. Inspected unit and work area. The customer advised that the unit will still turn off her oven when using the kitchen timer and that the temperature in your oven fluctuates depending on the cycle being used. I ran the unit through a 350?F bake cycle and found the unit cycling between 347?F and 330?F indicating an average temperature of 339?F. I tested the kitchen timer button throughout most of the cycling and could not get the unit to turn off. The customer also explained that every now and again, the unit will flash red screen and rock cycle itself back on. I called Whirlpool Techline and spoke to Rob SR # 7737090152. He advised that besides a little oven temperature calibration, that he saw no no issues with this unit, and that the unit would not flash a red screen, but it would be a blue. He said that generally this will happen if the customer is having some kind of electrical power, surge, or loss of power. He advised that without us being able to replicate this issue, the unit is working an operating as designed. He advised to make no repair at this time. Call complete."

"ZVC48L1SS Arrived to install part. I found the control that was repaired was mostly corrected, but additional issues were discovered, after the control would finally power up. I removed the control for one final repair and will contact the office to set service when complete. ; O-emld tckt"

On arrival verified complaint of unit doors not level. Found cabinet is wobbling and doors not level. Leveled unit but doors still not equal and unit still wobbles called TL 7738185842 up due to unit sealing correctly and working complaint is considered cosmetic and advised to shim back right corner. Customer did not like that option. TL and I advised customer to call customer service. Hinges are perfectly level and door is sealing. Customer is going to call Customer service for cosmetic complaint.

"Arrived on site to inspect refrigerator ice maker not making enough ice. Upon further inspection, I found a small amount of ice in the bin and two gallon sized ziplock bags full of ice in the FC section. I tested temps in the FC=7 degrees and RC=35 degrees on manufacturer recommended settings of 0/37 and the deli temps=38 degrees. I placed the unit in diagnostics and checked the FC thermistor reading=5 degrees; RC thermistor=37 degrees; deli thermistor=37 degrees. Customer advised that their vegetables are freezing as well. I checked the deli drawers and found the vegetables wet inside their baggies. I tested the deli damper in diagnostics and it is operating as designed. I advised the customer of my findings and made recommendations for use and care, as well as, food placement in the unit. The unit is opening as designed. No water leaks observed during service, job complete."

"Arrived on site to test unit for not washing dishes, tested unit and found motor not engaging. Inspected motor assembly and found motor completely calcified. Replaced assembly, tested unit, unit is now running as designed, no leaks detected, job complete."

Arrived on site to test unit for ovens not heating properly. Found both top and lower ovens were heating as designed and elements cycling properly. Advised customer on calibration. Job complete.

"Arrived onsite for a washer that is not spinning, upon arrival the customer advised me that the unit shuffled across the floor and was making loud noises. Upon inspection I found that the basket is unbalanced/ the hole were not punched all the way through which causes these issues. I am ordering the basket and having the office reschedule ; ordrng 1 W11172199 (BASKET)"

Arrived on site for dryer not dryer closes or turning drum once motor was on. Upon arrival confirmed issue and disassembled dryer. Found belt and rollers intact but found motor belt mount broken off motor. Replaced motor and tested unit. Found dryer working as designed call complete ; ordrng 1 used279827motorfromjob#401147/redmond (used 279827 motor from job#401147/redmond)

"Arrived on site or a refrigerator that is making a rattling noise. Inspected unit and work area. Could not hear any rattling or vibration noise coming from the unit. The customer advised that the noise completely stopped about five or six days ago when they called in and they dont know exactly whats happening. she did advise that when they moved the refrigerator, it seem to help a little bit. Tested all components and found all components working and operating as designed. Did advise the customer without being able to replicate it, I would not be able to determine exactly what happened. I did tell them that it is passport mightve just been cabinet vibration due to the flooring. The unit is working an operating as designed. Call complete."

"Arrived on site to test unit for leaking water, tested unit and found drain tube clogged causing water to over flow, replaced drain tube and tested unit, unit is now running as designed, no leaks detected, job complete."

"On arrival verified complaint noise from evap fan motor. Ran test 3, 4, and 36 all fans are operating correctly. Noise from evap fan motor. DZ adjust sound. No other adjustments possible. Evap fan motor is functioning correctly. All operational test good. Job complete. No leaks detected during service."

"Arrived on site for a microwave that has a partially melted door. Inspected unit and work area. The customer advised that the door started melting after something was boiling underneath it for an extended period of time. She advised the unit does open and close properly and does work, but she wanted to see if the door could be replaced. I checked with claims he was advised that this is a cosmetic issue and would not be covered under their standard warranty due to it not being a defect of the product itself. I did advise customer that they may contact whirlpool for further assistance, but that under their standard warranty, we could not get them covered. Call complete."

"Arrived on site for door hinge concerns,found top hinge rubbing on door,adjusted door and fresh food hinge tested door operation unit working as designed."

"1/7/24 16:27: CS rspndd 1/7 SUN, WRT318FZDM Arrived on site to check refrigerator for ice buildup in the bottom of the freezer section. Found the fill tube for the ice maker leaking which caused the defrost drain to freeze over. Removed all ice buildup from freezer. Corrected fill tube positioning and cleared the defrost drain. Cycled ice maker and tested. All checks good and no water leaks present. Job complete"

Arrived onsite and found unit not operating properly due to polarity at the outlet being reversed causing the module to not recognize flame and stop ignition. Advised customer on findings. All checks good.

"Arrived on site for a washer that is not draining properly. Inspected unit and work area. The customer advised that the unit works fine on almost every cycle besides delicates. On delicates, the unit never spins the clothes out and they come out dripping wet. I checked the delicate cycle and found the soon selection on low spin. The customer advised that you cant do a high speed spin on delicates because youll stretch them out. I ran the unit through diagnostics and found no stored error codes. I ran the unit through an auto test and the unit ran and operated as designed. Customer advised that when she washes two rugs or two hoodies together that they never come out, fully spun out. I called Whirlpool Techline and spoke to Brandon SR# 7738173823. He advised that based on all the information, the issue would have to be with the loading portion of the unit as the customer is only throwing in 1 to 2 items during certain loads. He advised that it will cause off-balance issues which will contribute towards the unit not completely spinning out properly. If I was, there is no Known issues with the programming and that the customer will just need to adjust their spin speed on their delicate cycle as their delicate cycle setting is on low spin. He advised to make no repairs. Call complete."