Service History 38 - Appliance Express

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC503ESS01

Near Austin, TX 78746

Kevin

Job Details: 08/04/2021

"Arrived on site and inspected refrigerator and found customer has already thawed fresh food section. Fresh food evaporator has been frosted over. Remove cover and found Thermistor is loose and not attached to evaporator, took one picture. Replaced Thermistor, job complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KSC23C8EYY00

Near Austin, TX 78733

Kevin

Job Details: 08/04/2021

"Arrived on site and inspected refrigerator and found Icemaker is stuck in mid cycle. Took one picture. Cleared ice and cycled icemaker manually and it did not fill with water and valve didnt make noise. jumped V to L on Icemaker and valve energized but did not fill with water. separated waterline below freezer door and ran water valve again to icemaker and it dispensed here. Used a steamer on the water line below the freezer door and was able to get it flowing again. Replaced Icemaker and it cycled properly and filled with water.

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Jonestown, TX 78645

Justin

Job Details: 08/04/2021

Arrived on site to install previously diagnosed parts. I installed the new timer and the unit failed once. I tested the unit for over 30 minutes and could not replicate it again.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF990SLAM00

Near Austin, TX 78717

David S

Job Details: 08/04/2021

Arrived on site for fridge leaking we spoke to the customer said that the fridge was not cooling after the flooring company moved it. We inspected the unit and work area. We gained access to water valve and found the valve leaking.the unit is not hooked up to water so we cant be 100 percent sure that only the valve is leaking. We did a temp test in the freezer found that the freezer only gets down to 12 degrees. The unit has had a sealed system repair in the passed we see searched for any leaks with black light. We found the condenser leaking from underneath and we found what appears to be dye coming from the cabinet. Can not determine if its dye or dust from the flooring. The valve and condenser will need to be replaced. We spoke to the customer about needing to do an nitrogen test to verify that the compressor leak is the only leak in the system. ; ordrng 1 WPW10455331 (Inlet valve) and 1 W11211932 (Condenser) and 1 Nitrogen (Nitrogen)

We serviced a

WHIRLPOOL OVEN

Model KSEG950ESS2

Near Austin, TX 78703

Leonardo

Job Details: 08/04/2021

Arrived on site to test unit for unit not getting to temp. Test unit and found oven set on Celsius. Set unit to F test unit and unit test good job complete.

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Austin, TX 78759

David

Job Details: 08/04/2021

"Arrived on site to diagnose washer that has the timer counting up on remaining time, and had some issues spinning clothes. Ran error codes and found F8E6 water hazard, F7E9 locked rotor. Could feel basket scraping and not moving well. I checked under the unit and found the rotor bolt was completely gone, and the rotor was covered in gearcase oil. Replaced gearcase and slider. Advised customer on repair that I had to use some PB blaster to get the gearcase shaft into the basket due to rust buildup. Reassembled and rinse out unit. Ran through diag cycle and verified all is working as designed. Put unit in cleaning cycle to make sure there was no remaining PB blaster residue.

We serviced a

LG DRYER

Model DLE0442W

Near Liberty Hill, TX 78642

Tommy

Job Details: 08/04/2021

"Arrived onsite for dryer not heating correctly, upon arrival found dryer was heating but struggling due to having dust stuff in and around it cleared with shop vac. Job Completed."

We serviced a

GE REFRIGERATOR

Model PSCF3RGXCFWW

Near Lakeway, TX 78734

Brandon

Job Details: 08/03/2021

"Arrived on site for customer complaint of unit leaking water, found ice door stuck open due to failed solenoid. Ordering solenoid and control. Returning tech to install solenoid first. ; ordrng 1 WR62X10055 (Solenoid) and 1 WR55X10780 (Control)"

We serviced a

ADMIRAL WASHER

Model WTW4955HW2

Near Leander, TX 78641

Tommy

Job Details: 08/03/2021

"Arrived onsite for washer making intermittent grinding noise. Upon arrival found unit was under warranty, also found customer had videos of grinding, inspected gearcase and washplate and found no damage, found unit motor to make intermittent noise, ordering motor.; ordrng 1 W11497303 (Motor)"

We serviced a

WHIRLPOOL WASHER

Model WFW6620HC0

Near Austin, TX 78756

Scott

Job Details: 08/03/2021

"Arrived on site , replaced bellow . Ran diagnostics all checked normal. No water leaks detected. Checked and found nothing in drain pump . Job complete ."

We serviced a

WHIRLPOOL DRYER

Model WED4915EW1

Near Elgin, TX 78621

Matthew

Job Details: 08/03/2021

Arrived onsite for dryer not turning on. Upon inspection found failed fuse. Replaced fuse and tested. Unit is functioning properly. Explained to customer to take a look at ventilation duct to insure proper air flow. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Austin, TX 78732

Brandon

Job Details: 08/03/2021

"Arrived on site for customer complaint of unit not dispensing water and ice, found door damaged and not making contact with door switch. Ordering left side door. ; ordrng 1 W11435353 (Door) and 1 Cnote (Office to reschedule)"

We serviced a

KITCHENAID RANGE

Model KFED500ESS03

Near Austin, TX 78717

Wesley

Job Details: 08/03/2021

Arrived onsite and found harness will be needed to repair as there was a short at the power block. Customer is supplying the power cord.; ordrng 1 W11171888 (Main harness)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ00

Near Cedar Park, TX 78613

Kayman

Job Details: 08/03/2021

Arrived onsite for refrigerator not making ice in the RC. Upon arrival I found the RC=35 FC=0 ice room =11. I found the Ice maker test 56 showing E5 for failed IM thermistor. I replaced the ice maker and cycled power. In test 56 the IM now shows E0 or no errors for fully functional ice maker. I tested fill and the icemaker filled as designed. I advised the customer to give the unit 24 hours to start producing ice again. No leaks detected during time of service. Job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Austin, TX 78754

Matthew

Job Details: 08/03/2021

Arrived onsite for dishwasher not turning on. Upon inspection found faulty connector in junction box. Secured connector and tested. Unit is functioning properly. Job complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS29BBMS00

Near Austin, TX 78731

Luis

Job Details: 08/03/2021

"Arrived on site for water leaking. Found frozen drain in freezer,removed compressor cover disconnected drain tube,found obstruction in drain tube,replaced drain tube defrosted ice in drain."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ12

Near Hutto, TX 78634

Jimmy J.

Job Details: 08/03/2021

Arrived on site for CSI refrigerator freezer door handle keeps popping off / bottom of the fridge stripping is not screwed on and connect properly. Found set screws in handle were stripped out. Removed freezer handle and installed new freezer handle. Handle no longer sits crooked against door. Handle is flush with freezer door. Freezer door opens and closes as designed. Job completed.

We serviced a

WHIRLPOOL WASHER

Model MHW5630HC2

Near Austin, TX 78703

Jacob

Job Details: 08/03/2021

Arrived onsite to replace console. Tested the unit. Unit tested good. No leaks at this time. Job complete

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS03

Near Austin, TX 78717

Wesley

Job Details: 08/03/2021

Arrived onsite and advised customer on best microwave door closure practice. Also customer is having console problems. Ordering console to correct. ; ordrng 1 W11105016 (Console)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Leander, TX 78641

Kayman

Job Details: 08/03/2021

Arrived onsite for refrigerator making night pitched noise. The customer showed me that the noise is coming from the diffuser area. I put the unit into diagnostics on test 3 and ran the baffle/evaporator fan functions. I confirmed the diffuser is making a high pitched chirping noise. The customer also stated some foods are freezing on the RC. I will need to order the diffuser and return to complete the repair. Office to R/S due to part availability. ; ordrng 1 W11236851 (Diffuser)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC400ESS01

Near Spicewood, TX 78669

Brandon

Job Details: 08/03/2021

"Arrived on site for customer complaint of water dispensing out of water dispenser, found failed valve, I replaced the valve, unit tested good."

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS02

Near Killeen, TX 76549

Chance S

Job Details: 08/03/2021

Arrived on site for wall oven not shutting off. Upon arrival customer informed me that when the unit was hot and he opened the door the UI would begin to glitch and not respond to commands. He stated that the only way to shut the oven off was to shut off the breaker. Upon further inspection I found the UI giving sporadic ohm and voltage readings. Im ordering a new UI W11297709 to ensure reliable repair on return. The following tech should make sure the new system has the proper software version per the service pointer upon completion of repairs. Office to reschedule when availability of the part is known. ; ordrng 1 W11297709 (UI panel (Stainless))

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HB02

Near Austin, TX 78759

David

Job Details: 08/03/2021

Arrived on site to diagnose oven that is not heating at all since install. Performed voltage checks on unit. Only found 120v at control. Checked installation and found L2 wire was not connected to a wire nut and just sitting inside the junction box. Powered off unit and attached conduit connections properly. Retested and verified unit is now heating. Unit working as designed. Call complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KSSC48QMS01

Near Austin, TX 78703

Luis

Job Details: 08/03/2021

"Arrived on site for no cool. Removed evaporator coil found frost on only top coil diagnosed a refrigerant leak in the system complete sealed system will need to be replaced

We serviced a

WHIRLPOOL DISHWASHER

Model WDF590SAJM0

Near Austin, TX 78736

Jacob

Job Details: 08/03/2021

Arrived onsite for adjusters broken on the top rack. Looked at the top rack and saw that the right side of the adjusters had broken off. Replaced adjusters and tested the unit. Unit tested good. No issues at this time. Job complete

We serviced a

JENN-AIR DISHWASHER

Model JDB8700AWP1

Near Austin, TX 78726

Justin

Job Details: 08/03/2021

"Arrived on site to install previously diagnosed parts. I re-diagnosed the unit. I gained access to the bottom of the unit and then put it into diagnostics mode. I found stored error codes F9E1 for diverter cannot find home position and F10E3 for drying fan error. I then tried to run a diagnostics cycle, but it kept beeping and not going through. I tried this three different times, but the test cycle would never start. This typically indicates a faulty fan motor. I unplugged the fan motor in order to bypass it and see if the diagnostics cycle would start. It now started. Again, this indicates a faulty fan motor. During the test I found the diverter leaking. I also found the OWI causing the unit to run forever. The customer also requested replacing the console, due to the lights beginning to fade out. I am quoting the customer for the fan motor, sump and motor, OWI, and the console to install. Office to reschedule. No balance collected due to already collecting the service fee on prior visit. ; ordrng 1 WPW10705575 (OWI) and 1 WPW10469574 (Vent) and 1 W10847804 (Console)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HB4

Near Del Valle, TX 78617

Jacob

Job Details: 08/03/2021

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Austin, TX 78734

Leonardo

Job Details: 08/03/2021

Arrived on site to test unit for unit leaking. Test unit and found hose to fill valve damaged.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS311SDHM05

Near Austin, TX 78721

Scott

Job Details: 08/03/2021

"Arrived on site ,replaced fresh food door and badge . No water leaks detected at time of service. Job complete"

We serviced a

WHIRLPOOL OVEN

Model RBD305PRS00

Near Austin, TX 78730

David

Job Details: 08/03/2021

Arrived on site to follow up on oven door with bent hinge. Installed new door hinge and retested. Verified unit working as designed.

We serviced a

IKEA DISHWASHER

Model IUD8555DX2

Near Austin, TX 78757

Scott

Job Details: 08/03/2021

"Arrived on site ,replace fill tube to extra tank . Ran diagnostics all checked normal. No water leaks detected at time of service. Job complete"

We serviced a

KITCHENAID DISHWASHER

Model KDTE334GPS0

Near Killeen, TX 76549

Chance S

Job Details: 08/03/2021

We serviced a

KITCHENAID COOKTOP

Model KCED600GSS01

Near Austin, TX 78750

David

Job Details: 08/03/2021

"Arrived on site to follow up on cooktop that customer says back right burner is still too hot on. On arrival customer advised me that when they use the dual element burner and put it to simmer, foods still boil even when set to low. Customer let me know that they are using the dual setting as well. I advised customer that the rear right and front left burners are much higher BTU, and even with a lower setting they still have more power and will produce a lot of heat. Customer is also using cookware that is smaller then the burner by 1 inch on all sides. Called and spoke with Austin at tech line who confirmed that larger burners can still produce enough heat to keep boiling, and also heats the side of the cookware when there is uncovered burner space. Unit is working as designed at this time. SR7731405437. Call complete.; O-emld tckt"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Austin, TX 78717

David S

Job Details: 08/03/2021

Arrived on site for washing machine not dispensing soap from the load & go. I inspected the unit and work area. I entered diagnostics and found error code f6e3 communication error. I gained access to the control and tested voltage from the control to the UI. I found good voltage present. I replaced the UI. I powered cycled the unit and retested it. The unit is working as designed. Job complete.

We serviced a

KITCHENAID DISHWASHER

Model KDFE104DSS

Near Austin, TX 78734

Leonardo

Job Details: 08/03/2021

Arrived on site to test unit for unit not draining. Test unit and found glass stuck in drain motor. Removed glass test unit and unit test good job complete.

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Austin, TX 78753

Matthew

Job Details: 08/03/2021

"Arrived onsite for washer not agitating. Upon inspection found faulty actuator. Per Whirlpool service pointer, actuator must be replaced. Actuator was RWO. Returning with actuator. All other components tested good at this time . Office to reschedule ; O-emld tckt"

We serviced a

WHIRLPOOL WASHER

Model WTW8500DC5

Near Round Rock, TX 78681

David S

Job Details: 08/03/2021

"Arrived on site for washing machine leaking. I inspected the unit and work area. We put the unit through a diagnostics cycle, and found the valves not leaking. We gained access to the gear case, drain pump and recirculating pump. We found no signs of leaks or water at any of them. I filled the tub full of water and monitored for any leaks and found. None. There are no leaks at this time. Job complete.

We serviced a

KITCHENAID DISHWASHER

Model KDTM354DSS5

Near Leander, TX 78641

Kayman

Job Details: 08/03/2021

Arrived onsite for dishwasher not operating or locked. Upon inspection I found the control lock on. I turned the lock off and put the unit into diagnostics. I found F3E3 stored in the unit. I let diagnostics run through and all functions passed as designed.The customer denied and advised me they would let us know if any other issues come up.No leaks detected during time of service. Job complete.

We serviced a

WHIRLPOOL WASHER

Model MHW6630HW2

Near Lakeway, TX 78734

Brandon

Job Details: 08/03/2021

"Arrived on site for customer complaint of unit leaking out of dispenser drawer, I replaced dispenser drawer, unit tested good."

We serviced a

MAYTAG WASHER

Model MVW7232HC0

Near Spicewood, TX 78669

Brandon

Job Details: 08/03/2021

"Arrived on site to replace gearcase basket and slide, after replacing, ran balance test and diagnostic test, unit passed all tests."

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW0

Near Leander, TX 78641

Kayman

Job Details: 08/03/2021

Arrived onsite for washer no power and not operating. Upon arrival I was informed the washer has tripped multiple breakers within the home. I accessed the diagnostics menu and found F2E1 error stored in the unit. I cleared the error and ran the test cycle. I found all functions working as designed. I inspected the control area and did not see any visible breaks or shorts that could cause a breaker to trip. I was not able to get the unit to trip a breaker while onsite. No leaks detected during time of service. Job complete.

We serviced a

WHIRLPOOL FREEZER

Model WZC3122DW01

Near Austin, TX 78738

Luis

Job Details: 08/03/2021

"Arrived on site for defective compressor. Replaced compressor assembly,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good. customer pointed out rust at bottom of liner inside unit called tech support per tech support metal liner and due to unit stopped cooling moisture with the rust leaked out and will not affect the functionality of unit. SR#7731410266"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS5

Near Leander, TX 78641

Tommy

Job Details: 08/03/2021

Arrived onsite for dishwasher not heating. Upon arrival found unit to be operating as designed and spoke with customer about rinse aid. Job Completed.

We serviced a

GE MICROWAVE

Model PEB7226SF2SS

Near Georgetown, TX 78633

Jonathan

Job Details: 08/03/2021

"Arrived on site for microwave with no power. Inspected unit and work area. Unit was already uninstalled and cover removed. Gained access to control and measured incoming voltage and found 120 volts. Found failed control. Removed failed control and installed new. Tested heating operation. Assembled unit and installed microwave. Set clock and tested operation. All tested good.

We serviced a

KITCHENAID ICE MACHINE

Model KUIX505ESS2

Near Austin, TX 78731

David

Job Details: 08/03/2021

"Arrived on site to follow up on icemaker not producing ice. On arrival found ice on cutter grid harvesting. Found the inlet valve is filling super slow, does not fully fill reservoir. Recommended replacement of inlet valve to resolve.

We serviced a

KITCHENAID REFRIGERATOR

Model KSC24C8EYY04

Near Austin, TX 78731

David

Job Details: 08/03/2021

"Arrived on site to follow up on refrigerator that needed to be repositioned and a measured fill not correctly working. Repositioned unit to allow for opening and closing of doors approved by customer. Customer showed me the measured fill is not fully filling to 1 cup, and if you dispense any water it doesnt immediately shut off.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Spicewood, TX 78669

Brandon

Job Details: 08/03/2021

"Arrived on site for customer complaint of light not working, found failed led power supply, I replaced power supply, unit tested good."

We serviced a

WHIRLPOOL WASHER

Model MVWC565FW2

Near Austin, TX 78731

David

Job Details: 08/03/2021

Arrived on site to diagnose washer that is not cleaning clothes very well. Ran unit and could hear it struggling to agitate. Found shifter disconnected from cam. Ordered updated shifter actuator to resolve. Zip tied existing shifter to accommodate customer until part arrives. Office to schedule when part arrives. ; O-emld tckt

We serviced a

KITCHENAID RANGE

Model KSGG700ESS2

Near Austin, TX 78745

Kevin

Job Details: 08/03/2021

"Arrived on site and inspected range and found door switch is mostly registering as open with the door closed or peg pressed manually. Removed rear panel and found yellow wire is loose inside harness sleeve. Reset it into position and door is now registering properly. Pre heated range up to 500 degrees to ensure correct operation, job complete"

We serviced a

WHIRLPOOL WASHER

Model WFW9620HC1

Near Cedar Park, TX 78613

David S

Job Details: 08/03/2021

Arrived on site to install previous diagnosed parts. We replaced the door with the UI. We tested the unit and it is working as designed. Job complete.

We serviced a

KITCHENAID OVEN

Model KEBS207BSS00

Near San Marcos, TX 78666

Leonardo

Job Details: 08/03/2021

Arrived on site to test unit for oven giving f2e1. Error code is a bad keypad. Will order new control panel. Office to reschedule. ; ordrng 1 W10452290 (Control panel)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADB9

Near Bee Cave, TX 78738

Brandon

Job Details: 08/03/2021

"Arrived on site for customer complaint of unit not draining found error codes 8-2 6-4 in diagnostic mode, found failed drain pump, I replaced drain pump, unit tested good."

We serviced a

WHIRLPOOL COOKTOP

Model WCG51USODS00

Near Austin, TX 78717

Wesley

Job Details: 08/03/2021

Arrived onsite and found unit sparking while plugged in. Advised that spark harness and module would be needed to repair.

We serviced a

WHIRLPOOL DRYER

Model WED49STBW1

Near Temple, TX 76501

Tali W

Job Details: 08/03/2021

"Onsite to install previously diagnosed parts. Replaced main harness due to incorrect install of power cord leaving screws on terminal block loose. Customer received replacement cord from Lowes due to install error. Control not affected. Tested, unit functioning as designed. Call complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF760SADB0

Near Austin, TX 78728

Justin

Job Details: 08/03/2021

"Arrived on site for a dishwasher leaking. Upon arrival the customer stated it is an intermittent leak, but when it leaks it is severe. They informed me that it has not leaked in several days. I gained access to the bottom of the unit and put it into diagnostics mode. I found stored error code F6E6 for cool water. I ran a test cycle and found no leak coming from the valve, drain pump, nor sump/motor area. Upon further inspection I found no traces of water under the unit at all. I did see some water spots in front of the unit however. I gained access to the inside of the door and found no leak while running the unit. I found the gasket and door seal in good shape. I could not replicate the leak during the service. I advised the customer it is necessary to get a video of it if it happens again. If the customer finds the unit still leaking, we will need to return with a clear door to further diagnose.

We serviced a

WHIRLPOOL RANGE

Model RBD305PRS00

Near Hutto, TX 78634

Jimmy J.

Job Details: 08/03/2021

"Arrived on site for ERROR CODE E2- HEAT SPIKES UP AND LOCKS UP. Placed in diagnostics and F3E2 and F3E0 came on. Based on error codes, tested temp sensor and it was well within range. Tested P23 connector and harness is getting the proper voltage.

We serviced a

WHIRLPOOL WASHER

Model MVW6200KW2

Near Georgetown, TX 78633

Jonathan

Job Details: 08/03/2021

"Arrived on site for washer lid not latching. Inspected unit and work area. Found door strike broken and causing failure. Will need to replace door strike. Office to schedule return when ETA aid available on part,; ordrng 1 W11457841 (STRIKE)"

We serviced a

KITCHENAID DISHWASHER

Model KDTE334GPS0

Near Austin, TX 78750

David

Job Details: 08/03/2021

"Arrived on site to diagnose dishwasher that is not running. Performed diagnostic and error check. Found errors F8E4 drain pump electrical problem, F2E1 stuck key. Customer also showed me the dispenser door is not latching. Ran unit in diag mode and found drain pump is not moving any water, just making rumbling noises. ; ordrng 1 WPW10531320 (Drain Pump) and 1 W10861000 (Dispenser)"

We serviced a

KENMORE DISHWASHER

Model 665.12413N412

Near Killeen, TX 76549

Job Details: 08/03/2021

Arrived on site and inspected F22 error. Removed and replaced the panel (complete) and unit tested as designed. Job completed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ04

Near Spicewood, TX 78669

Brandon

Job Details: 08/03/2021

"Arrived on site for customer complaint of noise issue, found floor is not level, also found left side front foot/caster is broken/stripped, ordering caster and fan housing. ; ordrng 1 WPW10515763 (Caster) and 1 WPW10515762 (Caster) and 1 WPW10189184 (Fan housing)"

We serviced a

KITCHENAID OVEN

Model KEBS107SSS00

Near Spicewood, TX 78669

Brandon

Job Details: 08/03/2021

"Arrived on site to replace failed control board, after replacing appliance manager, unit tested good."

We serviced a

KITCHENAID DISHWASHER

Model KDTE104ESS1

Near Leander, TX 78641

Kayman

Job Details: 08/03/2021

Arrived onsite for dishwasher not washing. Upon inspection I found F7E1 stored in the units system. I let diagnostics run through and I found the wash motor intermittently not washing. I replaced the heater and motor assembly. I tested the unit and it is working as designed at this time with no leaks detected during time of service. Job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT790SAYM3

Near Austin, TX 78738

Leonardo

Job Details: 08/03/2021

Arrived on site to test unit for unit not washing. Test unit and found bad wash motor. Replaced sump and motor test unit and unit test good job complete.

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near Austin, TX 78717

Justin

Job Details: 08/03/2021

Arrived on site for a range with a burner not operating properly. Upon further inspection I found the back right burner corroding and making irregular flames. We will need to order the cap to replace. I also found the right most knob wearing down and turning freely. Due to that being a safety issue I am also ordering the knob. Ordering both parts and the office will need to reschedule. ; ordrng 1 WPW10183370 (Right Back Burner Cap) and 1 WPW10339442 (Knob)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ5

Near Austin, TX 78724

Matthew

Job Details: 08/03/2021

Arrived onsite for microwave light not functioning. Upon inspection found failed bulb housing. Replaced housing. Unit is functioning properly. Job complete

We serviced a

MAYTAG REFRIGERATOR

Model MTF1972HRB

Near Del Valle, TX 78617

Jacob

Job Details: 08/03/2021

Arrived onsite for unit over freezing and unthawing too long were food expired. Upon further inspection. Found that the gasket was torn from the wear and tear. Gaskets and door and no longer available to order. Let customer know of the issue. Will go with a new unit. No issues at this time. Job complete

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Georgetown, TX 78633

Jonathan

Job Details: 08/03/2021

Arrived on site for washer not spinning water out of clothes. Inspected unit and work area. Performed diagnostics mode and tested operation. Found unit not agitating or spinning properly. Gained access to gearcase and pulley and found actuator to connected to cam. Removed failed actuator and installed new. Tested operation and all tested good. No water leaks detected. Spoke with customer on user care guide and soap usage with home water softener.

We serviced a

MAYTAG DRYER

Model MGD7230HW0

Near Dripping Springs, TX 78620

Robert

Job Details: 08/03/2021

Arrived on job for complaints of dryer burning smell. Found that dryer was operating normally.

We serviced a

WHIRLPOOL WASHER

Model WET4027HW0

Near Austin, TX 78702

Jacob

Job Details: 08/03/2021

Arrived onsite for unit not agitating or spinning. Upon further inspection. Found that the motor was not turning to agitate or spin. Found that that the capacitor is bad reading 00.07 ohms. Ordered capacitor and a motor just incase. Office to reschedule. C; ordrng 1 W10890624 (motor-drve) and 1 W11158830 (capacitor)

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD602ESS00

Near Austin, TX 78746

Luis

Job Details: 08/03/2021

"Arrived on site for water leaking. Removed base grill,had customer run water dispenser,water leaking from inside harness sleeve diagnosed unit will need a new freezer door due to water line not replaceable by itself. . ; ordrng 1 W10800792 (Freezer door)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS01

Near Georgetown, TX 78633

Jonathan

Job Details: 08/03/2021

"Arrived on site for refrigerator leaking water and not producing ice. Inspected unit and work area. Found RC drain frozen over. Performed diagnostics mode and tested ice maker cycle. Found ice maker not rotating and IM motor running. Removed failed ice maker and installed new. Thawed drain line and tested drain operation. All tested good, no water leaks detected."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Austin, TX 78721

Scott

Job Details: 08/03/2021

Arrived on site for no heat dishwasher . Found customer was using one hour wash cycle and no rinse aid . Ran diagnostics all checked normal. And no error codes . Instructed about soap usage and rinse aid . No water leaks detected at time of service. Job complete

We serviced a

WHIRLPOOL VENTHOOD

Model UXT5536AAS3

Near Andice, TX 78628

Tommy

Job Details: 08/03/2021

Arrived onsite for unit vent control buttons getting stuck. Upon arrival found unit control was not installed correctly wasnt all the way forward. Removed and reinstalled forward and tested. Unit is now operating as designed. Job Completed.

We serviced a

WHIRLPOOL DRYER

Model NED4655EW1

Near Austin, TX 78748

Kevin

Job Details: 08/03/2021

"On site and inspected dryer and found no airflow showing on airflow meter. Took one picture. Inspected vent to the exterior and found it does not open. Apartment building maintenance will need to replace the event to the exterior exit. Dryer should not be used until this is done, job complete"

We serviced a

GE REFRIGERATOR

Model GSH25JSRFSS

Near Austin, TX 78745

Luis

Job Details: 08/03/2021

"Arrived on site for unit not defrosting. Removed cover no continuity on heater diagnosed a defective heater,replaced heater assembly.

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS01

Near Dripping Springs, TX 78620

Robert

Job Details: 08/03/2021

"Arrived on job for complaints of oven touch pad not operating. Found that it was working mostly, but some buttons not responding. ordrng 1 W11296171 (console)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS311SDHM05

Near Jarrell, TX 76537

Tyler

Job Details: 08/03/2021

"Arrived on site for refrigerator making odd noise around ice maker and rc side of unit not cooling. Upon arrival wasnt able to get an immediate temp check of unit but upon letting unit sit for 20 minutes found temps cooled from 38-21 degrees on FC side and rc went from yet to 49 degrees. Unit had a full bin ice in bucket. Ran harvest cycle on ice maker and found no evidence of odd noises. Unit harvested and cycled as designed. Did find during inspection that ice dispenser flap cover isnt sealing correctly and snowy ice is building up around inner dispenser under ice bucket. Reported findings to techline and was advised to replace ice dispenser door flap assembly. Office to reschedule once availability of parts is known Rc-49,FC-21 (Robert sr# 7731412262); ordrng 1 W11423787 (Door ice (dispenser)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HZ4

Near Austin, TX 78728

David

Job Details: 08/03/2021

"Arrived on site to diagnose microwave that is not heating at all. Customer advised me that unit is powering on, just not heating. Ran unit and could hear mag coming on, but is not providing any heat. Found failed high voltage system. No visible discoloration on wave guide. Ordering high voltage system parts to resolve. Office to schedule when parts arrive.; ordrng 1 W11371266 (Transformer) and 1 W10850446 (Capacitor) and 1 W11256462 (Diode) and 1 W10818686 (Magnetron)"

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS02

Near New Braunfels, TX 78132

Andrew

Job Details: 08/03/2021

"Arrived on site to replace TOD from previous diagnosis. Found unit was simply missed diagnosed. No issues with current TOD but replaced anyway. Unit still not heating and cavity light stays on. Found door switch bracket was missing left side bolt. Installed bolt, tested unit, light is now turning on and off as designed. Unit still not heating. Checked voltage at outlet and found L1 to neutral has 122vac, L2 to neutral has 30vac, L1 to L2 has 90vac. Showed customer voltage issue and advised electrician needs to correct voltage issue for unit to work as designed. Elements tested good. Once voltage is corrected and if issue continues recommend replacing control and oven sensor. Job complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Leander, TX 78641

Kayman

Job Details: 08/03/2021

Arrived onsite for dishwasher with broken spray arm. Upon inspection I found the upper spray arm had separated from the securing nut and I was not able to re secure. I replaced the upper spray arm and tested the unit in diagnostics. There were no error codes stored in the system and the cycle ran through as designed. No leaks were detected during time of service. Job complete.

We serviced a

KITCHENAID RANGE

Model KFGG500ESS2

Near Waco, TX 76712

Jonathan

Job Details: 08/03/2021

"Arrived onsite for a range that had a broken glass due to the plumber breaking it during installation. Inspected unit and work area. Found the outer glass completely shattered and gone from the unit. Customer agreed to the repair. Replaced outer glass and tested the unit on a conventional big cycle at 350?. The unit ran as designed. The customer also asked me to check his burners for operation to make sure they were working correctly. All checked good. Call complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SNHM03

Near New Braunfels, TX 78130

Andrew

Job Details: 08/03/2021

"Arrived on site to replace previously diagnosed FC light. Replaced module, tested unit, unit works good. Job complete."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS00

Near Cedar Park, TX 78613

David S

Job Details: 08/03/2021

"Job# 308239, arrived on site for water leaking into the fresh food section. I cleared the standing water under the shelf. I gained access to the drain tube and found it clear. I steamed from the back of the unit into the front and found no steam coming from the drain tube inside the rc compartment. I gained access to the rc evaporator and found it covered in ice. I cleared the ice and steamed down the drain tube, clearing out the ice drain tube. I reassembled the unit and checked the software version for the hv control. I found it running version 6.0.0.0 not 7.0.0.0. According to service pointer W11329116C, the evap cover and control need to be replaced. I am ordering the evap control.; ordrng 1 W11333076 (Control)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC604FSS01

Near Georgetown, TX 78633

Jonathan

Job Details: 08/03/2021

"Arrived on site for refrigerator having ice buildup in FC at front right side. Inspected unit and work area. Checked door seal and gasket. Found silicone not in correct spot and possibly interfering with door seal. Removed silicone and added new. Performed diagnostics mode and tested ice maker operation. All tested good, no water leaks detected."

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW1

Near Austin, TX 78737

Robert

Job Details: 08/03/2021

"Arrived on job for complaints of washer shaking while in use. Found that it was shaking during spin cycle. Changed out the shocks for new ones. Tested washer again and was still shaking. Called tech line SR#7731412910. Tech line recommended replaced the ACU, Stator, and Rotor. ; ordrng 1 W11314361 (rotor) and 1 W11322903 (cntrl-elec) and 1 W11354541 (STATOR )"

We serviced a

GE RANGE

Model JB620RF4SS

Near Hutto, TX 78634

Jimmy J.

Job Details: 08/03/2021

Arrived on site for BURNER GETS WAYYYY TOO HOT. Found element heating as designed upon arrival. Customer stated its been working like it should for the past week. Based on the issues the customer describes the infinite switch is going out. Element coils heated with a nice pattern all the way around.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ5

Near Canyon Lake, TX 78130

Noah D

Job Details: 08/03/2021

"Arrived on site to inspect unit for a light always being on, upon inspection found the units control was shorted, called techline due to multiple trips. 7731407761 Andrew stated to replace bulb and control and customer will need to only use whirlpool bulbs which the customer had been doing, customer given all info for future issues. Complete"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ5

Near Buda, TX 78610

Leonardo

Job Details: 08/03/2021

Arrived on site to test unit for light not working. Found burned out light bulb. Replace light socket and light bulb. Test unit and unit test good job complete. Customer said she leaves it on as a night light. Advised customer not to use it as a night light its a cooking light.

We serviced a

WHIRLPOOL WASHER

Model WFW92HEFC0

Near Round Rock, TX 78664

Wesley

Job Details: 08/03/2021

Arrived onsite and found load and go feature sensor no longer detecting load and go pod. Advised sensor would be needed to repair.

We serviced a

WHIRLPOOL COOKTOP

Model KCGC506JSS00

Near Mustang Ridge, TX 78610

Jacob

Job Details: 08/03/2021

Arrived onsite for front left burner taking a while to turn on. Tested the unit and heard the spark and gas releasing but took a while to turn on. Swapped burners and head with the same one across from each other. Tested the unit. Unit tested good. No leaks at this time. Job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Waco, TX 76710

Jonathan

Job Details: 08/03/2021

"Arrived on site for a dishwasher that is leaking from the back right corner. Inspected unit and work area. Confirmed customers complaint and found a big dent on the back right hand corner on the tub with water residue coming from one of the seals. .; ordrng 1 CNOTE (2 HOURS) and 1 W11409866 (TUB)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ01

Near Temple, TX 76504

Chance S

Job Details: 08/03/2021

Arrived on site for items freezing in refrigerator cabinet. Upon arrival I entered diagnostics and found the thermistors passing. Once I ran test 4 on the diffuser it began to rattle loudly and was not cycling between open and closed properly. I replaced the diffuser and ran test 4 again to find it operating silently and cycling correctly. The unit now operates as designed. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Georgetown, TX 78626

David S

Job Details: 08/03/2021

Arrived on site for door switch being broken. I inspected the unit and work area. I found the switch broken and the door insulation collapsed. I installed the new updated switch in the cabinet. I tested the water dispenser and found the flow was really low. The customer provided a water filter. I replaced the water filter and retested the dispenser. It is now flowing properly. I advised the customer to run 1 1/2 gallons of water through the filter before using the water. Job complete.

We serviced a

WHIRLPOOL DOWNDRAFT

Model RC8700EDB0

Near The Hills, TX 78738

Leonardo

Job Details: 08/03/2021

Arrived on site to test unit for unit having a short. Found bad switch and switch harness having dead short. Also found unit has a whole on right front burner not controlling heat. Will need to order harness and switch and fan switch and cooktop.Office to reschedule. ; ordrng 1 WP2002F188-09 (Black cooktop) and 1 4381634 (Knob fan) and 1 4381622 (Fan switch) and 1 4381761 (Switch harness)

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS02

Near Waco, TX 76712

Jonathan

Job Details: 08/03/2021

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced Consol and test the unit. The unit began to preheat on both ovens as designed with no issues. Unit got to 250?F and was not having any issues for the customer stated that his main concern was the inability to use his lower oven function whenever they hooked up to Wi-Fi. Unit is working as designed. Call complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near San Marcos, TX 78666

Jacob

Job Details: 08/03/2021

Arrived onsite for unit leaking p. Customer showed that the it will leak from between the door panel and UI panel. Opened up the door and saw where the water did leak a bit. Replaced the vent. Tested the unit. Unit tested good. No leaks at this time. Job complete

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near New Braunfels, TX 78132

Andrew

Job Details: 08/03/2021

Arrived on site to test unit for noise. Found drain pump automatically kicking on. Verified pressure hose properly connected. Needing control to fix issue. Office to reschedule.; ordrng 1 W11170319 (Control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ05

Near Seguin, TX 78155

Noah D

Job Details: 08/03/2021

"Arrived on site to inspect unit for not dispensing water and flipping breaker, upon inspection found the unit was not responding to the closing and opening of door switch, replaced door switch and tested. All functions worked with no issues. Complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ05

Near Seguin, TX 78155

Noah D

Job Details: 08/03/2021

We serviced a

WHIRLPOOL WASHER

Model MVW6230RHW

Near Seguin, TX 78155

Noah D

Job Details: 08/03/2021

"Arrived on site to inspect unit for not spinning quietly, upon inspection found the belt slipping causing sounds. Replaced belt and sounds stopped. Ordering strike due to a broken piece. Office to reschedule ; ordrng 1 W11457841 (STRIKE)"