Local Reviews
Powered by Fluid LOCALgreat service
Quevedo - Leander, TX
AWESOME JOB!
Alex - Liberty Hill, TX
Jonathan came to fix our freezer water line that busted and would just shoot water out from the top. Not only did he get it to work in a timely fashion, he was professional and did a great job getting us back up and running with ice again. Thanks Jonathan!!! I'd recommend him to anyone looking to have an appliance repaired or looked at.
Great Service
Teri - Pflugerville, TX
Jennifer
J - Austin, TX
Thomas was incredibly friendly and professional. One of the best customer service experiences my husband and I have had.
great service!
Angie - Meadowlakes, TX
Awesome Service!
Brandon - Hutto, TX
Very knowledgeable and helpful. Took his time, answered our questions thoroughly.
Excellent
Don - Georgetown, TX
Very good found problem and fixed it quickly.
Great service
Jody - Liberty Hill, TX
Arrived in the time frame promised. Was a quick, easy fix. Seemed a bit expensive, but what isn't these days?
GREAT SERVICE, AWESOME TECHNICIAN
margaret - Georgetown, TX
We specifically asked for Jonathan because the last time he came to our house he was very professional and thorough. He was also so very patient with us who know nothing about appliances and did not give us the impression that he was rushing us to go to another job. So very pleasant to work with and he knew his stuff too. Thanks so much Appliance Express!
fast efficient repair
Paul - Austin, TX
and the repairman, Robert, was knowledgeable and nice.
Terrific Service Man
Tim - Austin, TX
Once again our service man came out on time and very pleasant to be around and helpful in his knowledge of his product.
Filter Reset
William - Austin, TX
Wesley was very competent, quickly knew the nature of the problem.
Not happy
NT - Hutto, TX
A technician came on Monday, said he was ordering parts to fix it on Thursday. On Thursday a different technician came without the parts and did the same exact thing the other technician did on Monday. Now, we have to wait longer to get our appliance fixed because the second technician did not bring the parts to fix it. Very unhappy. I don't necessarily blame the technicians, but there is a serious lack of communication going on.
Great service
Debbie - Round Rock, TX
warranty repair - no cost
George - Cedar Park, TX
Replaced drain tube and cleared ice build up in freezer.
Efficient warranty service
Ken - Horseshoe Bay, TX
Service Technician was knowledgeable, efficient and congenial . A rare combination these days.
Great service all around
Eyal - Georgetown, TX
What a nice young service technichan
Rebecca - Austin, TX
Superb professional service
Apel - New Braunfels, TX
Daniel is knowledgable and efficient. He knew exactly what the problem was when he arrived, and he completed the refrigerator repair in less than 20 minutes. Outstanding service!
Prompt and professional.
John - Marble Falls, TX
Tommy is outstanding. It will take a couple of days to determine if the problem is resolved.
Extremely Satisfied
Timmy_D - Leander, TX
Lou, is awesome! He is professional, courteous and polite. He made it a point to go the extra step to assist with the removal a defect bulb in the microwave. He told me, “if I would have known ahead of time, I would have brought one and replaced it.” I am extremely satisfied and I do hope that all service technicians at Appliance Express are like Lou.
Fast
George - Georgetown, TX
Great fast service.
Excellent Service
Yvanna - Buda, TX
Fast. Precise. Responsible
Awesome service!
Meaghan - San Marcos, TX
Great service and was able to fix the problem...and it was no easy fix.
Great service
Connie - Georgetown, TX
Great experience
Nelson - Cedar Park, TX
Friendly, and very qualified.
Great Service
Don - Georgetown, TX
Completely satisfied! Daniel was most efficient in diagnosing the problem with my refrigerator ice maker. He was able to complete the repair within
Flynn - New Braunfels, TX
Reputable, efficient service provider!
Prompt and Excellent Service
Scott - Cedar Park, TX
Amazing service and super knowledgable
Gary - Leander, TX
Jerry went above and beyond explaining why my refrigerator wasn't cooling anymore. He answered all my questions and more. I can see why he's a leader in his department!! I would be happy to recommended him to anyone in the neighborhood.
Tommy from Appliance Express is AWESOME
Shane - Meadowlakes, TX
Can't say enough about Appliance Express and Tommy Lott. Incredibly knowledgeable, professional, and focused on solving problems. You will not be disappointed, thank you Appliance Express for all you have done for us....
Great service
Rivers - Austin, TX
Great Service, Polite and prompt.
Dr.Dipak Sengupta - Georgetown, TX
Jonathon Came in good time. He was very knowledgable & polite He detected the problem and took care of that.
Wonder service!
Gail - Horseshoe Bay, TX
They were early to arrive! WONDERFUL, and Had booties over their shoes EXTRA WONDERFUL, they did the job and were most pleasant and happy! A1 Plus on service!!
Real Customer Service from Admin to Tech, Skilled & Personable
Stew - Georgetown, TX
Professional, timely work as expected, excellent team.
The Appliance Express was professional and accommodating!
Mr - Liberty Hill, TX
Very satisfied
Great Service
Andrew - Georgetown, TX
Technician performed super service and was friendly and knowledgable.
Really great service
Geena - Kingsland, TX
Ruben
Rubben - Elgin, TX
Washer was not fix. This was the same problem last year that went out. Purchased warranty but still did not fix. Apparently The parts replace have issues. Washer is still not running.
Technician was an expert in the area of service needed. Was patient and took the time to explain it properly.
Mr martinez - Austin, TX
Great Service
Ms Irene - Georgetown, TX
Jonathon is very personable. He was very good about explaining how the gas cooktop works. The cooktop is still under warranty but I will be sure to call if I need service in the future.
Great service
Stephen Foster - Round Rock, TX
Service man have a great personality work quickly with great results
Great Service
Cline - Leander, TX
Bad dryrr
Lloyd - Meadowlakes, TX
Thomas was great!
Very Professional
Paula - Cedar Park, TX
Our technician was very friendly and professional.
JC
Jesus - Austin, TX
Great service
Great, professional service!
Roger - Buda, TX
Our microwave had a intermittent door problem. The microwave was just over a year old and I did not buy the extended warranty, so I had to pay for repairs. The technician came out and knew exactly what the problem was. He changed out a switch and had it working in no time. Very courteous and professional service! Would definitely recommend this company!!
Emily
William - Horseshoe Bay, TX
Sallie
Sallie - Round Rock, TX
Great service, very knowledgeable tech, friendly, on time. Very pleased with service and all interactions with the company.
Nathaniel Bolkenstyn
John - Elgin, TX
Nathaniel, provided great service. He was nice, polite and professional and apparently knew what he was doing, the. microwave now can pop popcorn, YAY!!!!!
EXCELLENT, AND PROFESSIONAL
Mcdaniel - Leander, TX
Lou, was prompt, knowledgeable, courteous and skilled. he fixed the issue and double-checked to make sure the problem was resolved. he was very well organized and did a thorough and clean job.
Great Service
Ray - Georgetown, TX
Jonathan Short was prompt, knowledgeable, friendly, and performed the service needed as quickly as possible. He was willing to answer questions and explained how to best care for our appliance.
Great Service
Cullen - Taylor, TX
Great service
Lindsay - Marble Falls, TX
Each person I spoke with was friendly and helpful. All communication was clear and followed up on promptly. Technician always called before arrival and was arrived during the specified time window. Payment expectations were clearly communicated and explained.
Fast and efficient!!
Sullivan - New Braunfels, TX
Daniel was here right on time and was friendly, knowledgeable and had the dishwasher running in record time!
Second Time Around
Lauremce - Round Rock, TX
This is the second time I've had this GE Microwave crap out. After the first one broke, I purchased a new one and I put an extended warranty on it. Needless to say this one died as well but I had the service plan. Your Tech (Tyler) was great! He is personable and very knowledgeable.
Excellent
Havalda - Taylor, TX
Nathaniel Bolkenstyn repaired my whirlpool dishwasher in a professional timely manner. He was on time, courteous and answered any questions that I had. He is a credit to Appliance Express.
Excellent service
Adriana - Georgetown, TX
Great experience, Tyler was very informative, explained every step of the way, kind and perfessional
Ice maker repair
John - Austin, TX
Service Tech Brandon was outstanding. Excellent knowledge, well prepared, helpful with explaining issues and prevention of further problems.
Excellent service.
Prall - Georgetown, TX
Lou was very professional and did an outstanding job.
Professional Tech, great service
Bob - Lago Vista, TX
I would recommend Appliance Express for future issues that me come up on our electrical applianced.
Parque Ct misdiagnosis
Jordan - Georgetown, TX
Alrhough the technician was punctual & personable he mis-diagnosed the problem. I was charged $375. The second technician apologized for the mistake & told me the problem was a design/function flaw & parts would be ordered and repair would be made at no cost. Appliance Express stated they will issue a partial refund of my $375 but that I would still be charged for the previous misdiagnosis. I know now that I must request a factory trained technician to avoid a repeat experience.
Thanks Lou!
Wetherington - Liberty Hill, TX
Lou had my dishwasher going in about an hour.
Parque Ct 3rd. Visit
Neil - Georgetown, TX
Very efficient, personable and competent.
Knowledgable and thorough
Wade - Liberty Hill, TX
Great service and Lou was super knowledgeable.
Fantastic Response and Great Installers/Repair Guys
Schupp - New Braunfels, TX
I loved the confirmation system, 30 min notification prior to arrival, Daniel's KNOWLEDGE, and how careful the guys were with the install/repair. Great for the team to know what is required and to get the job done. Thank You!!!
Great service
Lisa - Austin, TX
Luis did a great job for us!
Great service
Liddy - Round Rock, TX
Great customer service
Paul - San Marcos, TX
Quick fix and excellent customer service. Thanks!
Appreciated the A+ level of customer service!
Greg - Leander, TX
Excellent
John - Georgetown, TX
Great Service
Mr Shaishav - Austin, TX
Luis is a good technician and he knew with certainty what the issue was with my refrigerator.
Lou does a great job. Appreciate his customer service and attention to detail
Adams - Georgetown, TX
Home
Amy - Bee Cave, TX
Refrigerator repair
Thomas - Georgetown, TX
Great service..repaOrman was on time. Great advance communication.
Fantastic Service
Mike - Georgetown, TX
The service tech showed up on time, quickly diagnosed the issue, explained the issue, showed me the estimate, and quickly made the repair. Professional would be the best adjective to describe the service.
Barbara
Livingston - Georgetown, TX
Great service!
Kim - Georgetown, TX
Tommy did a great job.
Excellent service
Patrick - Austin, TX
Clif is very knowledgeable and did a great job repairing my fridge, and did a thorough check of the entire system while he was in there!
Great Service - Very Professional
MHorni - Cedar Park, TX
Great service
Edward - Cedar Creek, TX
Very professional
Great service and friendly technician
Will Molidor - Georgetown, TX
Steve was great in helping diagnose the problem with our GE electric stove. He explained the issue and what we needed to do from here. Very professional and helpful.
Great Service
Wesley - Bastrop, TX
Great service
Nicole - Buda, TX
Efficient and very nice!
Utley - Belton, TX
The Maytag washer was not out of warranty and quit working. Mike G fixed it in a timely manner and I appreciated his explaining what had happened.
Great service!
Terry - Georgetown, TX
Jerry knows his stuff! Appreciated his attention to detail. Will call Appliance Express next time something isn't working properly.
Awesome & Quick Service
Nigel - Round Rock, TX
Tyler was great and quite efficient at his job. Did not take too much time once he identied the issue and fixed it right away. He also was accommodating that I was a conf call, and did not seem bothered by it at all.
Quick, accurate service!
Engelken - Canyon Lake, TX
Quick service. Repairman arrived with the correct repair parts and installed them if a few minutes. Our washer is working great now.
Satisfied customer
Wyndell - Liberty Hill, TX
Steve was efficient, professional and respectful. He quickly identified the issue, had the needed part on hand, and made the repair in less than an hour.
Great
Billie - Round Rock, TX
Excellent
On time, great service and quick answer to repair my refridgerator!
Mrs Rene - Austin, TX
Luis arrived a little early and got right to work. Figured out what was wrong with the ice maker, got it fixed and working! All in 30 minutes! Great job!
Consistently awesome service
Pahuja - Leander, TX
Lou is awesome and helped us with the washer/dryer. Would recommend him to others needing service.
Allen
Allen - Dripping Springs, TX
Happy 😀
Great Service
Isaac R - Austin, TX
Knowledgeable
Jana - Georgetown, TX
Tyler was a pleasant person who clearly knew what he was doing. He spoke kindly and was very helpful. I’d recommend him.
Great service
Vicky - Austin, TX
He found the problem quickly.He explained the problem,and removed the problem.I had Great Service.
Builder
Pace - Leander, TX
Always on time
Great service
Rebecca - Taylor, TX
Great service. Great technician. Nathan did a great job.
fix wash machine man was fast and answered all questions
Freeman - Georgetown, TX
Larry
Mreys - Waco, TX
Highly professional and great knowledge of the appliance
Dependable, professional service
Diana - Taylor, TX
Nathan was polite and professional. He diagnosed and repaired the problem with the leak in our refrigerator as efficiently as possible.
Great Service
Yvonne - Round Rock, TX
Outstanding
Cammon - Leander, TX
Knowledgeable
Good service
Gabriel - Pflugerville, TX
He didn't just troubleshoot he also took the time to explained the issue very clearly thanks for your service ..
Friendly technician!
Joan - Georgetown, TX
By the time Tyler reached our house my ice maker had started to work. He answered our questions that we had. Tyler was friendly and nice.
Great Service
Steve - Bee Cave, TX
The whole experience was good. It was warranty service
good
Jeff - Hutto, TX
FIRST TME CUSTOMER
Ross - Georgetown, TX
LOU WAS VERY HELFUL AND PROFESSIONAL. SHARED A LOT OF GOOD ADVICE AND INFORMATION. CAME AT THE END OF A LONG DAY FOR HIMSELF, BUT STILL PROVIDED GREAT SERVICE.
professional
Cassie - Georgetown, TX
No complaints
Mary Anne - Georgetown, TX
Did an awesome job. Hopefully my problem is solved.
Headley - Leander, TX
Fantastic Service
Lance - Marble Falls, TX
I couldn't be happy with the service James C. provided fixing my Maytag washing machine.
Excellent!
Lauren - Round Rock, TX
He was knowledgeable, polite and very professional! Highly recommend!
Excellent Service
Gwyn - Leander, TX
The tech came by on time Completed the job quickly and was very pleasant
Great service
Maggie - Kyle, TX
Quick and listened. Quickly repaired the problem
Great Seevice!!
Lynnette - Thrall, TX
Professional and knows the product
Jan - Horseshoe Bay, TX
I have utilized this service on two different appliances. Both repairs were done expertly and the service rep explained the problem professionally and without “attitude “. A pleasure to be able to know companies like Appliance Express still exist.
Good job!
Hall - Leander, TX
Great service
Jonathan - Georgetown, TX
Diego was awesome
Carlos - New Braunfels, TX
Outstanding service.
Juanita - Georgetown, TX
Jerry is very knowledgeable and quickly resolved the seal issue to the dishwasher. I like that he wrote in his notes that, if there's any further issues to please contact the office. Dishwasher is under warranty.
Washer Repair
Greenall - Round Rock, TX
Thank you so much for responding quickly to our call and being able to repair the washer on the day you arrived. It was great that you had all the parts in stock with you.
Helpful!
Liu - Austin, TX
Excellent service!
Kay - Georgetown, TX
I was very impressed with James as he immediately knew what to do with my Kitchenaid Refrigerator that's been a pain ever since I bought it!!! His knowledge was very impressive and speed to fix it as well! I highly recommend James and Apliance Express !
Whirlpool fridge repair.
Jay - Leander, TX
Whirlpool Fridge appears to be working now but time will tell. This was the 3rd service call for this problem. However, the repair tech was great. All Appliance Express repair techs that I have had at the house have been very professional and courtious. There have been 4 of them. The office appointment scheduling staff is great also and tries to work in an appointment to fit your schedule if possible.
Great Service
Susan - Georgetown, TX
Jerry was informative and efficient. Would highly recommend.
Courteous
Mohamed - Round Rock, TX
Doug and
Williamson - Georgetown, TX
Service was excellent and price was good.
Great service
J.R. - San Marcos, TX
This is a great company, they were quick to send out a very professional, knowledgeable and friendly service technician. Highly recommend!
Great Service
Mueller - Leander, TX
Good, professional service, knowledgeable service tech.
Michael - Seguin, TX
Excellent service tech. Was able to quickly diagnose the issue, happy with the service, thanks.
Professional, Courteous and Honest
Peccon - Leander, TX
Lou did a great job today at the house. Fixed what needed to be fixed, made recommendations for things in the future and was easy to talk with. Also, someone that, if my wife was in the house alone I'd never worry with things (always a husbands concern with any technicians). Great guy with expansive knowledge and did a phenomonal job with what needed to be fixed.
Great service
Kerri - Buda, TX
Kevin was on time, found the problem quickly and got it fixed.
Great service
Jeffery - Manor, TX
Took time to explain the problem, and the steps to fix same. He also provided "tips" to prevent future problems and to improve equipment performance.
fiendly and helpful service
Cathie - Georgetown, TX
Fast took no time at all
John - McQueeney, TX
Great Service
Jones - Round Rock, TX
Lou was very professional and helpful. He gave us great tips concerning use and care of the appliances.
Awesome job!!!
Benjamin - Austin, TX
fantastic service...
Good work.
RO - Pflugerville, TX
Gehan homes set up microwave door replacement
Sabrina - Manor, TX
I just want my washer fixed.
Cheri - Blanco, TX
My Washer Did not get fixed. Has to call service man back twice. First time things were not connected properly 2nd time I’m needing a part that they mispackaged in his van and he did not have. Have to wait now till mid week to have him come back. Need to call and reset appointment on Monday so I’m to get him here before I go to work on Wednesday. Silver lining is that my washer is under warranty since I only bought it 9 months ago n
great
Krockover - Leander, TX
Professional
Marshall - Georgetown, TX
Lou Soldan is a total profession. Very efficient and knowledgable. It feels good to be totally confident in the work that was performed on my refrigerator. He was patient because he answered all my annoying questions. I hope to never need service again, but if so, I want Lou S. back. He is an asset to Appliance Express. Thank you, Lou.
Awesome service!
John - Austin, TX
Domestic Engineer
Julie - Georgetown, TX
Never a disappointment. Always accurate with the information to fix your appliance problem ... AND they follow up.
Excellent service!
Jacob - Taylor, TX
Nathan was very professional and knowledgeable. Got the job done quickly and efficiently.
Awesome Servive
Faith - Burnet, TX
Steve was amazing. He was friendly, knowledgeable, and efficient. I had no worries and that was awesome.
Replacement of Freezer Door
Kitty - Georgetown, TX
The service reps were very professional. I now have a fully functional refrigerator.
Wonderfully fast and efficient. Very friendly and explained everything.
Nolan - Round Rock, TX
The technician was on time and took great care with my appliance , even putting a blanket on the floor when he had to take the door to the oven off. Even though it was a quick fix he took time to explain everything.
Awesome service and quickly fixed problem!
Trevino - Austin, TX
.
Mr Elmer Dangerfield - Austin, TX
.
Great service
Ragsdale - Liberty Hill, TX
Quick and great service
Great service/ friendly staff
Jack - Round Rock, TX
The problem was diagnosed and fixed in a timely manner. Very pleased with the service.
Good service
Claude - Pflugerville, TX
Good job Nathaniel
Great service, very polite
Tiff - Round Rock, TX
Tyler was a great person. Very willing to help fix the problem and answer all questions.
Tech arrived as scheduled, offered to wear protective foot gear, and was pleasant ..
Samuel - Bastrop, TX
repair
Tajinder - Round Rock, TX
very good service
Our door’s flap issue has been resolved + more!
Kassadra - Hutto, TX
An addition, we got more out of the visit with our fridge door that needed to be replaced with an issue we were not aware of.
Very timely, excellent work.
Charles - Georgetown, TX
Gas Stove Repair
Ryan - Austin, TX
On time, quick, professional, and most importantly - fixed the problem with our burner!
Sunnyforever
Powell - Pflugerville, TX
Prompt and professional. Great advice.
Henry
Henry - Pflugerville, TX
Great service
Great service
Robert - Georgetown, TX
Knowledgeable, efficient, congenial. Company should have dispatched two people for the job. Had o not been home, and only my wife was here, repairman could not have completed job. Took one person to hold the door and one to connect it.
Vicky
Vicky - Lago Vista, TX
Jerry did an excellent job!!
On time, friendly and efficient.
Sharon - Lockhart, TX
Randy
Randy - New Braunfels, TX
Excellent service. Outstanding service technician.
Dishwasher
Bekdache - Austin, TX
Great service
Frank - New Braunfels, TX
Great service
Bacon - Georgetown, TX
Jennaur dushwasher
Olson - Georgetown, TX
Took two calls due to parts but was covered under good warranty.
Great service, awesome tech!
Sonia - Round Rock, TX
Great tech! He was very informative, and pleasant even though I only spoke to him over the phone.
Great service
Pete - New Braunfels, TX
Job done! Well.
Mohamedali - Austin, TX
Our broken oven inner door glass screen needed replacing. Lou came prepared, knew his task well, performed it effortlessly, efficiently, and was done before I even had time to say hello! No muss, no fuss. Even cleaned up with his portable vacuum when done. More impressively, he engaged my two little ones as "helpers" which they were thrilled to be. I was more concerned about them being a nuisance and hindrance to him but he was quite happy to engage with them. Who knows, he may have planted the seed of interest to be future technicians. The little things that leave an impression for when you need appliance repair help again.
Really great and quick service. Very professional and cordial
Barbara Derse - Horseshoe Bay, TX
Well satisfied
Brenda - Marble Falls, TX
The technician was very good, knowledgeable and respectful. Took about 10 days to have the repair completed due to ordering parts and scheduling. Otherwise very satisfied!!
Nathan was very professional
John - Taylor, TX
He was very knowledgeable and efficient doing his work diagnosing my Maytag refrigerator. He explained the problems and how he was going to get it repaired to perform as it should
Henry
Henry - Pflugerville, TX
Excellent service
Kennison - Cedar Park, TX
This guy is the best. Extremely professional, very thorough when addressing the problem.
Great service!
Mrs - Austin, TX
Thanks for the professional, friendly service.
SUPER
Mr PATRICK -
LUIS CALLED BEFORE 8. GOT DIRECTIONS, SHOWED UP PROMPTLY. FIXED THE FRIDGE WHILE I DID OTHER THINGS. HE WAS FRIENDLY, COURTEOUS, AND A PLEASURE TO MEET. THANKS.
wonderful serviceman
Douglas - San Marcos, TX
Diego was quick, efficient, and a super service tech who also protected our new floors when he pulled out the stove.
Nathan!!!!
Sherran - Thrall, TX
definitely knew what he was doing!
Will use again
Beatrice - Leander, TX
Great service, super quick
Excellent Customer Service
Vanessa - New Braunfels, TX
I really appreciate that I was provided with a timeframe of arrival the day before and then Diego called the morning of the appointment to give me an estimated time of arrival. This helped me plan my schedule instead of waiting at home all day.
Fantastic service
William - Austin, TX
Luis, my serviceman, was prompt, courteous, and did an excellent job.
Nathaniel Bolkensty
Linda - Round Rock, TX
Great Service!
Connie - Elgin, TX
Fast service!
Great
Horton - Georgetown, TX
Dolores
Dolores - Hutto, TX
Great Service
Westhuizen - Georgetown, TX
Incredible service! Great communication!
Liz - Kyle, TX
The technician we had was awesome! He showed up when expected, calling ahead of time to tell us he was on the way. He was extremely professional and knew exactly what he was doing. He took time to explain the workings of the refrigerator. He made the necessary adjustments. Great customer service. We will definitely use this company again for any Whirlpool issues that arise.
Very knowledgeable
Harry - Kyle, TX
Very thorough in his repairs
Ann
Ann - Austin, TX
Great service - on time and efficient! My serviceman was great!
Great service
Joyce - Round Rock, TX
This is the second time Nate has come to take care of my stove. He is always polite and efficient. Very knowledgeable about his job.
Bennie
Bennie - Round Rock, TX
Amberlee
Martin - Liberty Hill, TX
Great Service!
Thank so much for quickly resolving issue
Cartwright - Leander, TX
Timely updates via email and phone contact, pleasant service technician and quick resolution
Piece of cake
Ellis - Leander, TX
Knowledgeable Serviceman
Tanya - Round Rock, TX
Cannot answer last two ratings, as we have not finished with the problem and a serviceman will be coming back this week.
Fast and great service!
Crystal - Spicewood, TX
Kevin B.
REFRIGERATOR KITCHENAID KSSS48QMX01 Arrived on site and inspected refrigerator and found water is not dispensing. Inspected valve and found one side of harness connector is not attached. After resetting connector water is dispensing properly.
Paul R.
REFRIGERATOR WHIRLPOOL WRT314TFDW00 "(JM) (Justin Morrison) Arrived on site for refrigerator with refrigerator FC not cooling well enough. Opened up FC and it felt cool, therefore we tested temp with multimeter and it went down very slow down to 12 degrees but no cooler. Was going to change the compressor but found out the mounting kit drain pan was not ordered. Ordering 482801 mount-tray. Let customer know the office will be reaching back out to reschedule.; ordrng 1 482801 (mount-tray)"
Matthew Z.
MICROWAVE WHIRLPOOL WMH31017HS5 "Arrived onsite for F1E4 error on microwave. Stuck relay error on control. Replaced control, tested unit and unit is functioning properly. Job complete"
Matthew Z.
RANGE WHIRLPOOL WFC315S0JS0 "Arrived onsite to replace burned receptacles. Replaced receptacles,tested unit and unit is functioning properly"
Scott M.
REFRIGERATOR WHIRLPOOL WRF560SEYM05 Arrived on site for right side fresh food door not sitting flush and hard to open and close . Found all the plastic surrounding hinge cup broken off . ( quick pic damage ) . Ordering door ,hinges ,cam thimble closure ass. Called tech to document . Customer is going to reach out to Whirlpool . Collected 140.71 cc service fee. No water leaks detected at time of service. ; ordrng 1 LW10413519 (dor-fip ms) and 1 W10366270 (thimble) and 1 W11417064 (HINGE ) and 4 WP681249 (screw)s and 1 WPW10397055 (bracket) and 1 WPW10470155 (cam-door)"
Scott M.
REFRIGERATOR WHIRLPOOL WRT108FZDM02 Arrived on site for top shelf freezing food . Thermistors tested normal . Replaced main control . All checked normal. No water leaks detected at time of service. Job complete
Jacob S.
REFRIGERATOR WHIRLPOOL WRT316SFDM01 Arrived onsite for unit not cooling. Tested unit. Could not hear the start device kick on. Replaced both starters device and capacitor. Did not resolve issue. Submitted sealed system check list. Ordered parts. Rescheduled with customer. ; ordrng 1 WPW10507886 (compressor)
Kayman B.
REFRIGERATOR GE PSS25SGNABS "Arrived onsite for refrigerator not dispensing water and not producing ice. Upon inspection I found ice had formed at the water inlet tube to the ice maker blocking water flow. I also found the water at the wall valve was turned OFF I steamed out the tube and turned the water on. The ice maker dispensed as designed and the door dispenser is dispensing water. Since there was some small ice cubes in the bin the ice maker should be okay for normal operation. I was not able to get it to harvest while I was there. In the event of call back for no ice please send ice maker, valve and water lines from valve to ice maker. Job complete."
Kayman B.
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived onsite for dishwasher not drying dishes. Upon putting unit into diagnostics I found no error codes stored. I let the diagnostics cycle run through all the functions and I found they are all operating properly with the heater element heating as designed. I advised the customer on rinse aid usage and the importance of liquid detergent while the home has a water softener installed. Job complete.
Matthew Z.
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Arrived onsite for freezer door not sealing. Inspected gasket, look good. Noticed that the door had a lot of play up and down. When closing The door the bottom part of the door would rub on the inner liner and in some cases prevent the door from closing properly. Called tech line for support. Tech line recommended ordering part (washer). Stated that should raise the door slightly. If not recommended potentially replacing the freezer door. Call tech line if first fix fails. SR#7728872267. Bring back gasket just in case. Office to reschedule ; ordrng 2 WP489467 (washer)s"
Lou S.
VENTHOOD KITCHENAID KXW9736YSS0 "Arrived on site to inspect venthood lights not working. Upon further inspection, I found both lights burnt out. I removed the bulbs and tested the sockets and got 124V in each. I replaced the lights and tested the unit. Unit is operating as designed. Job completed."
Lou S.
COOKTOP KITCHENAID KGCU467VSS02 "Arrived on site to inspect cooktop ignitor constantly arcing. Upon further inspection, I found the back middle burner ignitor would constantly arc. Also found that it was not properly mounted to the orifice holder and was not making contact with the burner cap. I remounted and adjusted the ignitor and tested. I found the front middle burner flame too low on the low setting as well. I adjusted the flame setting and tested all burners. Unit is operating as designed. No gas leaks detected during service, job completed"
Leonardo C.
OVEN WHIRLPOOL KEBC206KSS05 Arrived on site to test unit for upper fan making loud noise. Turned oven on and can hear bearings hitting. Replaced upper blower and replaced upper door hinges. Job complete
Noah D.
VENTHOOD UNKNOWN WVU37UC6FS0 Arrived on site to inspect venthood. Spoke with builders and found they had gotten it to work after electricians fixed another issue. Job complete
Noah D.
WASHER WHIRLPOOL WFW8620HC2 "Arrived on site to inspect washer for not starting. Per last visit. Took down dryer and replaced UI, moved over all hardware, checked for functions and all functions are returned. Complete"
Jonathan S.
WASHER WHIRLPOOL WFW5620HW0 "Arrived on site for washer walking when attempting to spin. Inspected unit and work area. Found unit sitting on incorrect pedestal (see SD-Pic). Found drain line all the way down drain. Corrected drain line and added zip tie to hold drain line in place. Performed diagnostics mode and checked error codes. Found error F9-E1 long drain. Ran automatic test cycle and monitored operation. Checked for correct water connection. Gained access to shock and springs and inspected, no issues found. Found customer is on water softener system. Changed load and go settings to 6X. If unit continues to walk will need to remove from incorrect pedestal. All tested good, no water leaks detected."
Jacob S.
WASHER WHIRLPOOL WTW4816FW2 "Arrived onsite for unit leaking water during wash cycles. Tested unit in diagnostics 2 times. Could not duplicate leak issues. Let customer know of possibly loading the unit incorrectly. Called Techline to report findings, also said that customer is more likely not loading the unit correctly. Got Sr#7728867767. No leaks at this time."
Lou S.
MICROWAVE KITCHENAID KMBS104ESS03 "Arrived on site to inspect microwave not working. Upon further inspection, I attempted to test the unit and when pressing keys, it failed to respond. I removed and replaced the main control and it continued to fail. I am ordering the control panel and user interface CNOTE-LSO and will return with the main control. Unit put back in place but left unplugged for safety. Office to schedule return service due to part being OOS.; ordrng 1 W10891907 (cntrl-elec) and 1 W11197501 (panl-cntrl)"
Luis M.
REFRIGERATOR WHIRLPOOL WRF736SDAM14 "Arrived on site for no ice. Ran diagnostics good air flow from fan,optics passed,E2 error code on icemaker rna harvest test failed,thermistor test passed. Diagnosed a failed icemaker. Installed a new icemaker power cycled unit,ran icemaker through a harvest passed,ran fill test passed.
Clif L.
MICROWAVE WHIRLPOOL WMH31017HS3 Arrived on site to diagnose a microwave with a blower not operating. Tested all parts and components and could not find any failures with unit at this time. Advised homeowner without being able to duplicate the issue an accurate diagnosis would be impossible. All is working properly at this time and no further repairs are needed.
Tyler G.
WASHER WHIRLPOOL WTW4955HW1 Arrived on site for a washer meeting previously diagnosed parts. After installing gear case and main control I tested the washer and found a new sound coming from unit. I disassembled and isolated individual components of the unit that were safe to run test spin on and narrowed down that sound is coming from top of inner tub. Sounds like water slushing from inner balance ring. Tech to call whirlpool tech line for repair suggestions before further repair. ; snapped 1 QuickPics
Clif L.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Arrived on site to diagnose a refrigerator that is having water filters go bad in under a month. Contacted tech line and spoke with Austin. He advised nothing in the refrigerator could cause the filter to go bad that quickly and issue is with incoming water. No further repairs to be done at this time. Advised homeowner on findings and no leaks were found at time of service.File#7728867144
Clif L.
DISHWASHER WHIRLPOOL WDT750SAHB0 Arrived on site to diagnose a dishwasher that is not responding to controls. Found failed control panel in unit. Replaced control panel and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Kayman B.
RANGE WHIRLPOOL WEG750H0HZ Arrived onsite to install previously diagnosed parts. In my attempt to remove the cooktop I stripped 2 of the orifice holder screws due to the rust and grease build up. Advised the customer that since the burner is functioning as designed we wont be able to replace the orifice at this time due to the screws being stripped. Job complete.
Tommy O.
FREEZER WHIRLPOOL WZF79R20DW03 "Arrived onsite for freezer not cooling. Upon arrival evap was frosted and compressor line was frosted as well. Tested unit heater. Heater tested good found LED 3 blinking for error bad thermistor. Tested thermistor, thermistor tested good, unit has bad control, ordering control office to reschedule.; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W11236854 (CONTROL )"
Robert J.
ICE MACHINE WHIRLPOOL KRFF507HPS "Arrived onsite to test unit for unit not making ice, test unit found broken thermistor, replaced icemaker, test unit, unit working properly, job complete."
Jonathan M.
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 "Arrived on site to install previously diagnosed parts. Inspected unit and work area. Customer had used some Vaseline on the door hinge to allow the door to close better. I replace the damper control and customer is still concerned about the door not shutting fully on the left side. When the door is pulled open and let go, the door closes but when the door is left slightly open l it does not shut. I called Techline and spoke to Butch SR# 7728868420. He advised that with this specific model that you do have to push the doors closed it will not pull itself in. He said that he has the same model at his house and that you cant just let the door shut on its own because it will not shut the door. Customer overheard conversation and is aware this is the design of the refrigerator. Unit is working as designed. Call complete."
Noah D.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site to inspect fridge for not making ice, upon inspection found the icemaker teeth is lost position, confirmed with error codes, replaced icemaker and tested for fill and harvest. All functions returned. Complete"
Richard P.
ICE MACHINE WHIRLPOOL KUIX505ESS Arrived onsite for the ice machine not making ice properly. Ran diagnostics and found that the water valve and recirculating pump are not working properly. Also found a ball of ice hanging off the Evaporator. There is a sealed system issue as well. Sealed system parts are covered under 5 yr warranty but the labor is not. Water valve and recirculating pump will need to be replaced and a sealed system repair is needed.
Andy B.
REFRIGERATOR KITCHENAID KBSD608ESS01 Arrived on site for refrigerator leaking. Tested and inspected unit and found sheet of ice on bottom of FC due to not draining properly. Also found ice buildup on evaporator wall due to not going into defrost properly. Ordering needed defrost parts and tube. Please inspect tube prior to service. Instructed customer to defrost unit 48 hours prior to service and how to do so safely as to prevent water damage risk. Office to schedule return trip.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (INSPECTION/TUBE) and 1 W10482187 (harns-wire) and 1 W10499597 (tube) and 1 W11212356 (motor-evap) and 1 WPW10140162 (heater)
Al R.
WASHER MAYTAG MHW5630HC0 Arrived on site to install previously ordered part.Removed and replaced the newly designed dispenser tray.Tested the unit and unit tested as designed.No leaks detected at time of service.Job complete.
Tommy O.
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived onsite for refrigerator freezing food. Upon arrival found damper door working. Removed backplate and tested thermistor at control found thermistor tested good but control did not. Removed and replaced control. All tested good. Job Completed.
David S.
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site to install previous diagnosed part. I gained access to the blower motor and replaced with new. I reassembled the unit. I went to set the clock and found the UI and the main control making a abnormal buzzing sound when pressing the UI buttons, and some of the are being intermittently usable. I am ordering a control and the console UI to complete the repair. The office will reschedule when W11296171e have an eta. ; ordrng 1 W11261167 (cntrl-elec) and 1 W11296171 (console)"
Leonardo C.
DISHWASHER MAYTAG MDB8989SHZ0 Arrived on site to test unit for unit leaking from the right front and unit making loud noise. Test unit and found leak coming from float due to nut and housing stripped. Found loud noise to be wash motor. Will order new housing and nut and gasket and will need to replace pump and motor on return visit autho needed office to reschedule ; ordrng 1 NEEDSAUTHO (NEEDS AUTHO ) and 1 W10873429 (HOUSING ) and 1 WP8531743 (GASKET) and 1 WPW10195038 (NUT )
Jacob S.
REFRIGERATOR WHIRLPOOL WRT318FMDM05 Arrived onsite for unit not making ice and lays of ice at the bottom of the freezer. Looked at ice maker. Found that ice chute was frozen over. Unclogged ice from chute. Tested unit. Unit test good. No leaks at this time. Job complete
Jimmy J.
DISHWASHER WHIRLPOOL WDT710PAHB1 Arrived on site for no power. Installed UI panel and realized it didnt have the actual UI. Ordered UI for the panel and will return to install. ; ordrng 1 W11402115 (UI PANEL)
Jonathan S.
DISHWASHER KITCHENAID KDFE104DSS0 "Arrived on site for dishwasher not starting cycle. Inspected unit and work area. Performed diagnostics mode, found error codes 6-4 float switch activated and 7-1 heating circuit interrupted. Found wash motor not activating. Measured voltage to wash motor and found 120 volts. Measured motor electrical winding and found opened. Found failed motor. Removed failed sump assembly and installed new. Performed diagnostics mode and monitored operation. Checked heating element. All tested good, no water leaks detected."
Jacob S.
DISHWASHER WHIRLPOOL WDF550SAHS Arrived onsite for unit leaking. Tested unit. Did not have power to start with. Flipped breaker. Power came back on. Started unit in soak. Let run for 15min. Could not duplicate issue for any leaks. No leaks at this time. Job complete
Leonardo C.
DISHWASHER KITCHENAID KDTE334GPS0 Arrived on site to test unit for unit coming forward and falling. Test unit and found upper rack was off the glides. Secured adjusters to track test unit and unit test good job complete.
James C.
DISHWASHER WHIRLPOOL GU2455XTSS0 "Arrived on site and tested operation. Customer stated the unit will stop mid cycle and lights will randomly come on when not in use. Inspected control and console. Found water dripping from vent housing and getting into console. Unit will need new vent, vent gasket and console to repair.. ; ordrng 1 WP8269259 (gasket) and 1 WPW10164259 (vent)"
James C.
REFRIGERATOR WHIRLPOOL WRF535SWHZ01 "Arrived on site and installed new compressor, drier and stub. Charged with 5oz 134a and tested operation. Unit tests good. Job complete"
Kevin B.
COOKTOP KITCHENAID KCGD500GSS00 "Arrived on site and replace burner caps and burner head recommended by techline on previous visit, reset ground screw to cooktop surface. Burner is now operating properly and does not nuisance spark, job complete"
Chase S.
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Arrived on site to check dishwasher for not drying properly. Ran diagnostics and found error for stuck keypad button. All keypad lights and buttons are funtional. All functions of dishwasher including heater are operating properly through diagnostics. Advised customer on drying expectations. The importance of using rinse agent, leaving the door cracked open after cycle is complete and running hot water through the sink prior to starting the cycle. Regulations on energy consumption have altered the length of time the heater is on and wattage of heaters. All functions of unit check normal at this time and no water leaks are present at the time of service. Job complete"
Scott M.
REFRIGERATOR KITCHENAID KRFC300ESS03 "Arrived on site for frost building up in freezer . Found lot of ice/ frost on left hand side of liner in freezer . Door rails would periodically stick and not shut properly, leaving air gap . Ordering door rails for freezer . No water leaks detected at time of service. Call to set return .; ordrng 2 WP13055901 (slide)s"
Tommy O.
COOKTOP WHIRLPOOL WCG55US6HS00 "Arrived onsite for cooktop, top having scratches. Upon arrival found cooktop had some scratches around top, unplugged and removed unit from counter. Took cooktop off and replaced cooktop. Put unit back into counter and plugged in. Tested unit all tested good. Job Completed."
Matthew Z.
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Arrived onsite for refrigerator not cooling. Both freezer and fridge compartment not cooling. Pulled evaporator cover, fan was on but absolutely no frost pattern. Pulled condenser cover and fan was working. Could not hear compressor kick on. Ohm compressor and got 6.6, 8, and 13 across leads. Replaced start device and capacitor. Did not improve status. Could hear a drip sound coming from compressor compartment. Will need a sealed system repair tech. Need to order compressor, evaporator, dryer and access valve. Office to reschedule ; ordrng 1 W10836706 (evaporator) and 1 W10913906 (coupler) and 1 WPW10143759 (dryer) and 1 WPW10507886 (compressor)"
Paul R.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived onsite for a refrigerator to replace the previous diagnosed parts. I isolated the yoder loop and couldnt blow thru it. I hooked my vacuum pump up and got the restriction to move. I blew thru the yoder loop and removed a bunch of burnt oil. I called techline and spoke with Richard. He stated to proceed with Sterlings plan and replaced the condenser, compressor, drier, and installed a low side service tap. I vacuumed the system and it held a 30 psi vacuum. I charged the system with 5.50 ozs of R134A. I tested the unit and found it working as designed. I explained to the customer to give it at least 24 hours before loading it. Call complete."
Jimmy J.
WASHER WHIRLPOOL WTW8500DC5 Arrived on site for breaker tripping while in spin cycle. Tested voltage at the wall. Test continuity on cord. Tested voltage on the board. All tests checked good. Homeowner will need to have a new non GFCI outlet installed to prevent the dryer from tripping the breaker. Another GFCI can be installed too and it should keep the breaker from tripping. Job complete.
Richard P.
MICROWAVE GE PEB7227DL1BB Arrived onsite for the build in microwave door will not open. During testing found that the door latch is broken not allowing the door to open. Was not able to get the door open to service microwave. Could not remove outer trim as well.
David S.
REFRIGERATOR WHIRLPOOL WRS325SDHW05 "Arrived on site for ice getting stuck in the dispenser. I inspected the unit and work area. I found the ice door working as designed. I found the solenoid and dispenser motor working. I tested the dispenser with the container in and found it not dispensing ice consistently. I replaced the ice container and retested. The ice dispenser is now working as designed. I spoke to the customer about dumping the ice every two weeks , to ensure it doesnt turn into a block of ice. Job complete."
James C.
DISHWASHER KENMORE 665.14529N610 Arrived on site and tested operation. Found console blinking complete light twice constantly and no input working on console. Turned breaker off to access control. Unit will need both to repair. Ordering 2 panels due to color description is not listed with part number. Unit needs the black console; ordrng 1 W10895862 (cntrl-elec) and 1 W10920093 (panel-cntl) and 1 W10920094 (panel-cntl)
Luis M.
REFRIGERATOR AMANA ART318FFDS06 "Arrived on site for no cool. Pierced low side pressure reading -20 diagnosed low amount of refrigerant in system. Installed a uv drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good. ; used 1 W10896678 (COUPLER), and 1 W10896689 (COUPLER) from stock"
Lou S.
DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived on site to inspect dishwasher tripping the breaker. Upon further inspection, I found the unit non-responsive. I checked the breaker and it is on and found the unit not plugged in. As soon as I plugged the unit in, the breaker tripped. I removed the junction box cover and found the white wires not secured with the wire nut and the nut sitting on the floor. I re-wired the white wires then found the black wires not secured as the wire nut was only placed on the wires and not twisted on. I secured the nut on the wires and tested. Unit is operating as designed. No water leaks observed during service, job completed. I contacted the builder to advise of my findings."
Richard P.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived onsite for the refrigerator ice maker intermittently not working and crushed ice mixed with cube. Replaced ice maker, container, solenoid. Refrigerator tested fine. Ice maker went through a cycle and filled with water. Complete"
Clif L.
DISHWASHER MAYTAG MDB8959SBS0 Arrived on site to diagnose a dishwasher that is not operating properly. Tested unit and found failed control panel not responding to commands.
Jacob S.
WASHER MAYTAG MVWB765FW3 Arrived onsite to replace drawer to unit. Replaced drawer. No issues at this time. Job complete
Tyler G.
DISHWASHER WHIRLPOOL KDTE234GPS1 Arrived on site for dishwasher that was leaking water from the drain pump. Upon arrival I was able to confirm pretty quickly that the drain pump was leaking from the seal no matter what cycle the unit was on I ended up replacing the drain cover retesting the unit and was able to repair the leak unit is now functioning as designed with no leaks during or after repair. Call complete
Kayman B.
REFRIGERATOR KITCHENAID KRFC604FSS00 Arrived onsite for refrigerator leaking from the front right side. Upon inspection I couldnt find the source of the leak from the front and with both sections at correct temps I went to the back of the unit. I found the compressor suction line would sweat then drip and run down to that spot in the front right side. I also found the condenser fan running. I adjusted the foam sleeve on the compressor to favor the back end of the chassis. Hopefully the water will be re directed or just not drip at all. Job complete.
Jacob S.
WASHER WHIRLPOOL WFW70HEBW0 "Arrived onsite for unit giving a F1E8 error code. Put unit in diagnostic, got F8E1 no water detected entering. Erased code. Tested unit. Unit test good. No error codes came back. No leaks at this time. Job complete"
Andy B.
RANGE JENN-AIR JDRP536HL00 ; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W11428599 (LP SPUDS)
Andy B.
OVEN GE JB755SJ4SS Arrived on site for range RF burner staying on high. Tested and inspected unit and found failed switch. Ordering needed part. Office to schedule return trip.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 WB24X25152 (switch infinite cont)
Andy B.
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 Arrived on site for refrigerator freezing food in RC. Tested and inspected unit and found improper food placement. Instructed customer on this and on use and care and practice for best performance. No water leaks present at time of service.
Jimmy J.
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site for NO POWER TO UNIT - NOT ABLE TO START. CHECKED BREAKER. Checked junction box connections, all correct. Removed control and checked voltage from harness to control. Voltage was good. Replaced control and still no power. Ordered another control because replacement was faulty. Will return with new control. ; ordrng 1 W10906462 (CONTROL)"
Andy B.
WASHER WHIRLPOOL MVWX655DW1 "Arrived on site to install previously diagnosed hub. Attempted to remove washplate but wash plate is rusted on and could not remove. Used PB blaster to help loosen but still would not remove. No repairs are to be done at this time. No water leaks present at time of service."
Richard P.
WASHER WHIRLPOOL WFW97HEDBD0 Arrived onsite for the washer door locked. During testing found that the pressure switch was not working properly. Replaced pressure switch and manually unlocked door and reset control. Washer tested good and no leaks detected. Complete
Jonathan S.
ICE MACHINE KITCHENAID KUIS15NRTB1 "Arrived on site to install previous diagnosed part. ; ordrng 1 WP2310092 (HARNESS )"
Robert J.
DISHWASHER GE GDF520PSJ2SS "Arrived onsite to replace control board, control board replaced, test unit, unit working properly, job complete."
David Z.
WASHER WHIRLPOOL WTW4815EW0 "Arrived on site to diagnose washer that gave customer 2 issues. First was 1 or more loads recently did not fully spin out, second was that unit blinked but would not engage. Ran diagnostic on unit. Found 0 error codes present. Ran unit in diagnostic mode and it passed with no issues. Ran extended tests in manual diagnostic mode with no issues. Power cycled and ran calibration. Ran unit in normal, drain and spin, and rinse and spin. No issues found. Unit ran fine in all cycles and I could not find any faults. Advised customer on proper loading and balancing, and to take video if issue persists. Could not verify a failure at this time.
Kayman B.
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived onsite for dishwasher with door falling down. Upon inspection I found the hinge pads had broke off the hinges. I replaced the hinge pads and the unit is working as designed. Job complete.
Paul R.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "(JBM) (Justin Morrison) Arrived on site for a refrigerator with condensation in RC and ice in the FC. We found from the customer that the ice had been there since they moved in. Upon further inspection we found that the doors were not level, the seal was not sitting right, and the doors were hitting the cabinets. We leveled the wheel levels to get the doors even. We then removed the ice with the steamer. We tested the unit and defrosted, it works as designed. After, we explained to the customers that we found the doors hitting the cabinet and that it cannot sit as far back in the cutout causing the incorrect seal. No water leaks were present at the time of service. Call complete."
Kevin B.
FREEZER WHIRLPOOL WRB322DMBM01 Arrived on site and inspected refrigerator and found a long dent on the left-hand side. Took pictures and sent them to DW. Refrigerator was damaged by a ground screw poking through a metal outlet box. Dent is cosmetic and will not affect the operation of the refrigerator. Took pictures of right hand side also and sent these to DW. Could not find any damage or issues with either handle. Sent these pictures to DW also. Reported and documented with tech line 7728869031
Luis M.
REFRIGERATOR WHIRLPOOL WRF767SDEM00 "Arrived on site for no ice and unit powering off. Diagnosed a defective main control causing unit to power off,ran diagnostics for icemaker,E2 error on icemaker,motor lost position. Ordering a new main control and icemaker. ; ordrng 1 W11294907 (ICEMAKER )"
Tommy O.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived onsite for refrigerator not cooling, freezer having frost and light not working. Upon arrival found evap motor not running. And light not receiving voltage. Tested voltage at outlet, voltage tested good. Checked control controls tested bad replaced control. Light turned on but motor evap did not. Replaced motor evap, motor evap tested good. Job Completed."
Tyler G.
DISHWASHER KITCHENAID KDHE404DSS0 Arrived on site for dishwasher leaking water from bottom whenever it was used. Upon arrival I ran a diagnostics on the dishwasher but cannot find any significant error codes or anything that indicated why the dishwasher wouldve been leaking prior so I then decided on a few test cycles to see how the unit filled up agitated and drained. Upon further inspection of the unit I found that they were obvious signs of hard water deposits shells left over from a prior leak but after running numerous test cycles I cannot get the dishwasher to leak in the same way that the customer described.ordrng 1 WPW10705575 (sensor)
David S.
REFRIGERATOR WHIRLPOOL WRT1L1TZYB01 "Arrived on sit for sealed system repair. I gained access to the evaporator and found an ice ball on one of the coils, but no frost pattern. I gained access to the dryer and pierced it. I found the system low on refrigerant and the compressor pumping as designed. I removed the old evaporator and installed a new one. I installed a UI dryer and access port. I pulled a 30 inch vacuum and found it holding. I charged the system with 3.7 oz of r134a. I monitored pressures, and found a good frost pattern appearing on the evaporator. Job complete."
Jonathan M.
DRYER MAYTAG MED6230HW1 Arrived on site for a dryer that was not drying clothes. Inspected unit and work area. Customer advised that the unit was not heating at all. Tested voltage going to the terminal block and found 25 V going from L2 to neutral and 77.8 V going from L1 to L2. I advise the customer that their issue is an electrical issue and they would need an electrician to fix the outlet or breaker. Call complete.
Scott M.
RANGE WHIRLPOOL WFE505W0JZ0 "Arrived on site ,replaced main harness . All burners working and oven preheated normally . Job complete ."
Kevin B.
WASHER WHIRLPOOL WFW6620HC2 Arrived on site and inspected washer and found load and go is the default setting on every cycle. Washer is sitting in a plastic tub and load and go detergent reservoir is not accessible. Recommended that customer turn off load and go and washer will operate properly. Load and go can be used if a short pedestal or lift is installed underneath the washer. Job complete
Jimmy J.
MICROWAVE WHIRLPOOL WMH31017HS6 Arrived on site for microwave making a door closing sound. I turned on the fan to high then to off and heard the door shut. The homeowner confirmed that was the noise. Explained to homeowners that this noise is the damper and that this is normal operation. Also explained the purpose of having the damper installed to avoid cold or hot air coming into their home. Job completed.
Kevin B.
DRYER WHIRLPOOL WGD6620HC1 "Arrived on site and found homeowner is having to run several dry cycles in order to get clothing dry. Found dryer is tumbling and heating properly, used airflow meter and found bad airflow to the outside of the home. attached one picture. Dryer is on the third floor and vent cannot be inspected by technician. Builder will need to correct vent to the exterior of the home. Recommended to homeowner that dryer should not be used until this is done properly.
Jimmy J.
RANGE WHIRLPOOL WFG550S0HZ1 Arrived on site for Range drawer out of alignment. Removed bottom left mount and reinstalled to the best angle for the drawer. Opens and closes evenly. Job complete.
Jonathan S.
OVEN KITCHENAID KFDC506JSS00 "Arrived on site for range oven not starting. Inspected unit and work area. Found unit attempting to connect to WiFi. Tested operation in normal mode. Per diagnostics mode and checked for fault codes, none found. Performed temperature test on bake mode at 350°. Tested all cooktop burners. Found unit preheated to proper temperature. All tested good."
David Z.
REFRIGERATOR KITCHENAID WRV986FDEM01 "Arrived on site for unit not dispensing ice. Performed diagnostic on unit and found auger shaft broken, and rust in dispenser motor. Ordering new motor and shaft to resolve. ; ordrng 1 W10822606 (motor) and 1 WPW10347114 (shaft)"
Noah D.
WASHER MAYTAG MVWB835DW0 "Arrived on site to inspect washer for not draining, upon inspection found the harness damaged, replaced harness per last visit, drain immediately started correctly with no leaks. Complete"
Richard P.
WASHER MAYTAG MHW5630HC1 Arrived onsite for the washer with an error code. Ran diagnostics and found error code F8E1 long fill. Tested water valves and the warm water did not work properly. Replaced both water valves and pressure switch. Washer tested good and no leaks detected complete
Leonardo C.
OVEN GE JTP27B0A2BB Arrived on site to test unit for bake button not working. Test unit and found bake button working correctly at this time oven working as designed. Job complete.
Leonardo C.
RANGE WHIRLPOOL WEG750H0HZ0
Richard P.
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 Arrived onsite for the refrigerator making a noise. During testing found that the compressor is causing the noise which is a normal noise. Added pads around the compressor to help muffle the noise. Refrigerator tested fine. Complete
Kayman B.
DISHWASHER MAYTAG MDB8959SKZ0 Arrived onsite for dishwasher getting no water. Upon inspection I found the unit getting water but the motor not pushing water up through the spray arms. I noticed the sump didnt sound right. I accessed the panel underneath and found the sump leaking while trying to wash. Unit needs a new sump and motor. Office to R/S due to part availability. Ordering (W11416363); ordrng 1 W11416363 (PUMP & MOTOR )
Clif L.
RANGE WHIRLPOOL WFG320M0BS3 Arrived on site to install burner For range. Installed And was not able to test unit as unit still needs to be installed. Job is complete.
Tyler G.
DISHWASHER WHIRLPOOL KDTE104DSS0 Arrived on site for dishwasher not cycling water through unit properly. Upon arrival customer stated 2 weeks prior to visit is when dishwasher started showing problems. I ran a test diagnostics and found unit filled and drained perfectly and the ui and main control were responsive and sending power as needed. The motor/pump assembly of unit has seized up and quit functioning. I installed needed motor/pump and retested the unit. Found nit is now functioning as designed with no leaks before during or after repair. Call complete
Luis M.
REFRIGERATOR KITCHENAID KRFC302EPA00 Arrived on site for door issue. Per customer mullion will slightly stick open preventing door from closing tested left had door multiple times found no issues with mullion advised customer if issue continues or gets worse will need a new mullion
Lou S.
REFRIGERATOR WHIRLPOOL WRF992FIFM00 "Arrived on site to install previously diagnosed and ordered parts. Due to the ice maker and ice maker fill tube failures, I removed and replaced the IM and fill tube assembly and tested. Unit is operating as designed. No water leaks observed during service, job completed."
Jonathan S.
DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived on site for dishwasher not cleaning dishes. Inspected unit and work area. Found nit connected to extended drain line and no loop(see SD-pic). Performed diagnostics mode, no error codes. Monitored test operation and measured amperage to heating element. Turned cup right side up to check upper spray arm. Found amp draw at 6.7 amps and all spray arms rotating. Checked for hot temperatures at end of cycle. Found no mechanical failures. Spoke with customer on user care guide and extended drain line."
James C.
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Arrived on site and tested operation. Customer complaint of ice door not closing completely every time or will open half way at times on its own. Inspected for shorts and found none. Found motor is weak and door will push open if ice cube falls onto it. Also found horizontal mullion has condensation build up on it. Tested voltage and found proper voltage. Unit was set to always on but control was not sending power. Placed back into sensor mode and found mullion now heating to remove condensation. Unit will need new separator to repair. ; ordrng 1 WPW10577864 (door-ice)
Andy B.
DISHWASHER WHIRLPOOL ADB1400AGS1 Arrived on site for dishwasher not spraying water. Tested and inspected unit and found failed pump motor assembly. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Clif L.
DISHWASHER KITCHENAID KDTE104ESS4 Arrived on site to diagnose a dishwasher that will not close. Found upper rack not in position causing door not to close properly. Reset rack to proper position and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
David Z.
OVEN KITCHENAID KOCE507ESS09 "Arrived on site to diagnose microwave oven combo with smoking microwave. When customer runs crisp setting a good amount of smoke comes off element. Ran unit on crisp setting and found that smoke is coming off the element from the grease that steams off from normal microwave usage. No mechanical problem found, this is working as designed since its grease burning off the exposed element, not a part failure. Called safety and reported findings.
Clif L.
WASHER WHIRLPOOL CAE2745FQ0 Arrived on site to install previously ordered part four washer. Tested unit and found after replacing latch control was not activating lock solenoid. Control will need to be replaced as well to complete repairs. Office will need to set a return appointment due to part availability.
Richard P.
REFRIGERATOR WHIRLPOOL WRX986SIHZ "Arrived onsite for the refrigerator not cooling. During testing found that the refrigerator evaporator was frozen over. Customer de thawed evaporator and I replaced evaporator fan and thermistors. Replaced UI, HV control board. Refrigerator tested fine. Complete"
Paul R.
REFRIGERATOR WHIRLPOOL KRMF706ESS01 Arrived onsite for a refrigerator leaking water from the top of the RC when the water dispenser is in use. I found the dual valve cracked causing the leak. The dual valve needs to be replaced. After talking more with the customer I inspected the RC evaporator and found it frosted over again and Im suspecting the drain tube is restricted because the customer stated the RC and the FC floors fill up with water and ice. I told the customer she needed to defrost the unit again over the weekend before we return on Monday and at that time I would remove the drain tube
Matthew Z.
DRYER MAYTAG MEDC215EW1 "Arrived onsite for dryer it heating. After inspection found open cutoff. Replaced cutoff, tested unit and unit is functioning properly. Job complete."
Richard P.
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived onsite for the refrigerator door ajar sound going off intermittently. Replaced pantry drawer and pantry UI. Refrigerator tested fine complete.
James C.
REFRIGERATOR FRIGIDAIRE FRS6HR35KW0 Arrived on site and tested operation. Found ice maker mold over filling and leaking water. Found ice build up has broken the ice container as well. Ejector fingers have broken in auger housing and a hole is in the bottom of the ice container allowing cubes to fall through. Unit will need new ice maker and ice container to repair. Office to schedule return services ; ordrng 1 241860803 (ice container asm)
David Z.
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site to install sump and motor assembly to resolve failed motor. Installed new sump and motor and retested. Unit is now functioning as designed. No water leaks found. Call complete.
Clif L.
FREEZER WHIRLPOOL WRX986SIHV00 Arrived on site to diagnose a refrigerator that is making unusual noise. Replaced FC fan motor due to vibration issues. All is working properly at this time. No leaks were found at time of service.
Kayman B.
REFRIGERATOR KITCHENAID KRFC704FPS03 Arrived onsite for refrigerator with condensation build up on mullion due to wrinkled gasket. I attempted to re form the gasket using a heat gun but I could not get the wrinkles out. I put the mullion into test mode and it did not heat up. I am ordering a Gasket (W10917313) and returning with the mullion for repair. ; ordrng 1 W10917313 (gasket-dor)
Kevin B.
REFRIGERATOR WHIRLPOOL KBFS25ETSS00 "Arrived on site and replaced icemaker diagnosed on previous visit. Observed icemaker cycle and fill with water. job complete"
Kevin B.
OVEN WHIRLPOOL KODE507ESS04 "Arrived on site and replaced thermal fuse diagnosed by previous technician, after replacement preheated both ovens and took one picture of them heating, job complete"
Noah D.
WASHER WHIRLPOOL WETLV27HW1
Jacob S.
DISHWASHER KITCHENAID KDTE334GPS0 Arrived onsite for unit not powering on. Tested unit. Found that console to unit not responding. Replaced console. Tested unit. Unit test good. No leaks at this time. Job complete
Tyler G.
REFRIGERATOR KITCHENAID KRSC703HPS00 Arrived on site for refrigerator leaking water and upon arrival customer stated freezer side also wasnt cooling correctly. Upon further inspection of the unit I found that the compressor had been running pretty hot but the condenser fan as well as both evaporator fans are running fine. I ran a diagnostics and found that both thermistors in freezer and fresh food compartments are also working just fine. Customer stated that water leak had come from icemaker bucket indicating a half the buck ice in the bucket had melted down and ripped out the door. Upon further inspection of the freezer evaporator coil I found that the defrost thermostat was not in the correct position and it was causing unit to defrost too early causing weird temperature fluctuations in freezer which led to compressor overworking itself and overheating causing a lack of cold air in the freezer that then caused ice to melt after running test one through seven Including step fours
James C.
REFRIGERATOR KITCHENAID KRFC604FSS00 "Arrived on site and tested operation. Found unit a no cool. Checked system for refrigerant and found no refrigerant in system indicating leak. Found corrosion on condenser lines and pin holes in condenser. Unit will need new compressor, condenser and both evaporators to repair. Office to schedule return services for 4 hour SS repair. ; ordrng 1 CNOTE (4 HR SS REPAIR) and 1 W10865322 (evaporator) and 1 W11025999 (compressor) and 1 W11035643 (evaporator) and 1 W11442050 (CONDENSER )"
Tyler G.
WASHER WHIRLPOOL MHW5630HC0 Arrived on site for washer that was unbalanced there in Spincycle. upon arrival way through the wash into a diagnostic mode and could not find any error codes indicating any software issues so I ran a test and found that the suspension rods in the bottom of the unit or actually starting to leak all the lubricant from the shaft of the suspension and causing unit to not stabilize washer went in spin. I went ahead and replaced before suspension rods and found it everything was working as designed call complete
Leonardo C.
DISHWASHER WHIRLPOOL WDF330PAHS Arrived on site to test unit for unit not washing. Test unit and found bad wash motor. Replaced wash motor test unit and unit test good no leaks present at this time. Job complete.
David Z.
REFRIGERATOR WHIRLPOOL GI5SVAXVQ01 "Arrived on site to install previously diagnosed parts to resolve high water pressure and airation / loud noise coming from reservoir area. Installed new hose and pressure valve, also installed new water filter housing and reservoir. Retested with 3 liters of water and noise is now gone. Call complete, no water leaks found."
David S.
REFRIGERATOR WHIRLPOOL WRT519SZDM05 "Arrived on site for freezer not freezing and not making ice. I inspected the unit and work area. I tried to jump the ice maker and it would not harvest. I replaced the ice maker and its harvests now. I inspected the evaporator and found an ice ball at the cap tube and no frost pattern on the evaporator coils. I am ordering a sealed system tech, 2 hours, compressor W11209866, evaporator W11407409, access port W10913906, UV dryer WPW10143759. The office will reschedule for sealed system.; ordrng 1 W10913906 (coupler) and 1 W11209866 (compressor) and 1 W11407409 (EVAPORATOR ) and 1 WPW10143759 (dryer)"
Andy B.
REFRIGERATOR WHIRLPOOL WRT314TFDW00 "Arrived on site for refrigerator leveling issues. Tested and inspected unit and made needed leveling adjustments, instructed customer on use and care and practice for best performance. No water leaks present at time of service."
Robert J.
DISHWASHER WHIRLPOOL WDTA50SAHZ0 "Arrived onsite to replace the sump and motor, replaced sump and motor, test unit, unit working properly, no leaks at this time, job complete."
Tyler G.
MICROWAVE WHIRLPOOL WOC54EC0AS04 Arrived on site for oven giving in F5e4 error code. Find arrival I ran a diagnostic test and verify the F5E4error code. After running a few diagnostic tests I found at the door latch itself to the oven was broken and that The microswitches on the door latch for not sending a signal back to the main control showing that it was opening and shutting. I installed a new door latch in retest of the unit. everything is functioning. no more codes displaying unit preheated to 350° perfectly. Call complete
Paul R.
WASHER WHIRLPOOL MVWC416FW1 Arrived onsite for a washer to replace the previous diagnosed parts. I replaced the gear case and tested the unit in the auto diagnostics cycle. The unit completed the cycle and is working as designed. There were no water leaks present at the time of service. Call complete.
Andy B.
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 Arrived on site to install previously diagnosed parts. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Leonardo C.
OVEN KITCHENAID KODE500ESS04 Arrived on site to test unit for damaged front panel on lower door. Replaced glass panel test unit and unit test good job complete.
Noah D.
REFRIGERATOR KITCHENAID KFIS29BBMS00 "Arrived on site to inspect fridge for not cooling, upon inspection found the compressor running loudly and very hot, found 120 v to inverter and 4dc on board. Checked all evap fan functions and found no problems, all evaps are not frosted over. Ordering a sealed system. Office to reschedule; ordrng 1 SSTECH (SS TECH) and 1 W10168473 (COMPRESSOR ) and 1 W10248589 (LOWER EVAP) and 1 W10913906 (ACCESS) and 1 WPW10143759 (UV DRIER)"
Matthew Z.
FREEZER WHIRLPOOL WRT138FZDB00 "Arrived onsite for freezer leaking water. After inspection and removal of evaporator cover, found that drain pan needed adjustment. Left side was drooping down, could allow overflow during defrost. Also noticed that inlet water spout to ice maker was not all the way in, could have allowed water to leak during fill. Adjusted hose as well. No leaks present at this time. Job complete."
Leonardo C.
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site to replace sump and motor. Replaced motor test unit no leaks present unit working as designed job complete.
Luis M.
FREEZER KITCHENAID KRMF706EBS01 "Arrived on site for water leaking and unit powering off. Diagnosed control shutting itself on and off,replaced defective main control. Water leaking due to moisture on suction line and drain tube not flushed with cabinet. Added sealer around suction line and drain tube. ; used 1 4318168 (SEALER) from stock"
Jonathan S.
ICE MACHINE WHIRLPOOL KUID508HPS00 "Arrived on site to install previous diagnosed part. Gained access to external drain pump. Removed failed pump and installed new. Performed diagnostics mode and tested drain pump operation and observed for possible water leaks. Ran unit several times and continued to monitor operation. All tested good, no water leaks detected."
Jonathan M.
DISHWASHER KITCHENAID KDFE104DSS5 "Arrived on site for a dishwasher that wont wash dishes. Inspected unit and work area. Placed unit in service diagnostics and found an F4 E3 (motor not ruunning) error code. Ran unit through an auto test and confirmed wash motor would not run. Replaced pump motor and tested unit through an auto test. Unit ran as designed.
Al R.
WASHER WHIRLPOOL WTW4950XW2 "Arrived on site and inspected washer as a second opinion for scraping noises after wash, before spin cycle.Ran diagnostic test mode and found the noises may have been caused by debris found underneath the shield.I removed the debris and retested unit and noise was gone.No leaks detected at the time of service.Job complete"
Jonathan M.
FREEZER WHIRLPOOL GAFZ30FDGB01 "Arrived on site for freezer that had screws inserted on angles and stripped the holes. Inspected unit and work area. Customer advised that when the installers brought the unit in, screws were facing 45° angles and when he went to install his pedestal and door, he found the holes stripped. I verified that the bottom hinge screws were in fact stripped and would slide in and out. I called Techline and spoke to Auston SR# 7728866325. He advised that if the cabinet was stripped that there was no fix for that and that he would need to contact his distributor (Home Depot) for a replacement. Call complete."
Al R.
WASHER WHIRLPOOL WTW7500GW2 Arrived on site and inspected washer not draining.Confirmed the complaint and disassembled and found obstructions inside the drain pump.Removed and replaced it.Reassembled tested and unit tested as designed.No leaks detected at time of service.Job complete.Called office and JA advised the office would push repair due to updated MS# information.Customer satisfied
Jonathan M.
REFRIGERATOR KITCHENAID KRFC704FPS00 "Arrived on site for refrigerator thats not cooling in the refrigerator section. Inspected unit and work area. Found ice buildup underneath the evaporator cover in the evaporator fan not blowing cold air. Remove shelving and defrosted unit. Spoke to CS and was advised to look at service pointer W11329116C. It advised to check the software version and found the software out of date. Service pointer covers the evaporator cover assemble, control, and labor for installation from the manufacturer. Replaced evaporator cover and control and tested unit. Unit is working as designed. Collected service fee of $119.06 via credit card. Call complete."
Al R.
RANGE MAYTAG MER6600FZ2 Arrived on site and inspected range door not closing properly.Disassembled and found the active hinge was defective.Removed and replaced it.Reassembled and unit tested as designed.Job complete
Al R.
WASHER MAYTAG MVW7232HW0 "Arrived on site and inspected newly purchased washer F0E9 error code.Found the unit was unplugged when I arrived.I plugged the unit in and the unit began to drain.During the drain, it sounded as if a cup was filling with water and then the unit overflowed at the drain standpipe.Repeated and unit overflowed again.Customer will need to contact a plumber to repair the issue.Washer works as designed.Job complete Photographed the issue in SD pics."
Jimmy J.
WASHER WHIRLPOOL MHW5630HW0 Arrived on site for water leaking from washer. Found bellow was torn. Let homeowner know to read through their owners manual to understand how this can happen and what not to put in washer. Replaced below and checked for leaks. No leaks detected. Job complete.
Jonathan M.
WASHER MAYTAG MVW7232HW0 Arrived on site for a washer that was leaking. Inspected unit and work area. Found watermarks on the backside of the washer leaking from the water valve. Tested unit in diagnostics and found the cold water valve leaking from one of the seals. Replaced housing and tested unit. Unit is working as designed. Call complete.
Noah D.
REFRIGERATOR WHIRLPOOL KRFF507HBS00 "Arrived on site to inspect fridge for not illuminating freezer, upon inspection confirmed bad led, replaced led and tested. No problems found. Complete"
Al R.
REFRIGERATOR GE GSH25JSDBSS "Arrived on site and inspected side by side refrigerator not cooling in the freezer and refrigerator compartment.Customer showed me the freezer compartment and there was frost buildup on the evaporator cover and the evaporator also had a massive amount of ice, as if if wasnt defrosting.The heaters glass bulb had shattered and was defective.I replaced the heater and thermostat.Reassembled and unit went into defrost mode.No leaks detected at time of service.Job complete"
Tommy O.
DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived onsite for dishwasher top sliding off found rack stopper had some damage, replaced and tested stopper all tested good. And leveled oven. Job Completed."
Tyler G.
DRYER MAYTAG MEDB765FW On site for dryer that would randomly turn on and restart after cycle it finished. Upon arrival customer stated that due to a lot of the bad weather in power outages lately should notice if it is issue had started about a week or two prior after some bad weather. After running a diagnostic on the unit I found that there was a miscommunication error between the UI and control I ended up replacing the main control and retest of the unit and found that the unit was not functioning as designed and no longer start it up by itself after a cycle is over. Call complete
Tommy O.
DISHWASHER MAYTAG MDB4949SHZ1 "Arrived onsite for burning smell coming from dishwasher. Upon arrival inspected unit heater found heater clear, tested in diagnostics found unit operating as designed. Checked under dishwasher found no leaks or damage to wiring. Took door panel off, checked control and wiring found no damage. Unit is running as designed. Job Completed."
Paul R.
REFRIGERATOR WHIRLPOOL ART308FFDM06 Arrived onsite for a refrigerator to replace the evaporator coil. I did find a small amount of dye on the coil. The coil that was sent W10836706 was the incorrect coil. Ordering W11407409 EVAPORATOR. ; ordrng 1 W11407409 (EVAPORATOR )
Tyler G.
DRYER GE GFD65ESPN0SN Arrived on site for dryer that was taking more than two hours to dry clothes. Upon arrival of the Home Depot location I found the dryer and check their codes and cannot find anything that indicated any hardware or software failures. I tested the heating element both thermostats and fuses for full continuity in on this test and everything came back in passing order dryer temperature is fluctuating between 120 and 180° Consistently on time dry. Determine that customer that was using dryer prior to being brought back to Home Depot had a clogged venting within the wall of their home the dryer itself is functioning as designed call complete
Richard P.
WASHER WHIRLPOOL WFW560CHW0 Arrived onsite for the washer leaking water from bellow. Replaced bellow and washer tested good and no leaks detected complete
Jonathan S.
REFRIGERATOR WHIRLPOOL WRT549SZDM01 "Arrived on site for refrigerator not making ice. Per diagnostics and tested ice maker cycle. Checked water to unit. Measured incoming voltage at valve and found failed inlet valve. Removed failed inlet valve and installed new. Cycled ice maker and monitored cycle. All tested good, no water leaks detected."
Jonathan S.
UNKNOWN UNKNOWN NISSAN
Noah D.
MICROWAVE AMANA AMV2307PFS3
Robert J.
DRYER WHIRLPOOL WED560LHW0 "Arrived onsite to replace motor drive, wheel, and collar, replaced parts, test unit, unit working properly, sound is normal, job complete."
Lou S.
DISHWASHER MAYTAG MDB4949SHZ0 "Arrived on site to inspect dishwasher leaking water from the valve. Upon further inspection, the customer provided photos of where the unit is leaking water which shows the valve area. Customer also advised that the leak is intermittent. I placed the unit in diagnostics and when the water began to dispense I inspected the valve and fitting and found no water leaking. When I initially removed the toeplate, I found a small puddle of water under the valve/fitting assembly. Customer advised that it only leaks when the unit is not being used. I Test3d the unit several times and still no leak. To prevent another leaking issue/callback, I removed and replaced the valve and fitting and tested several times and the unit continues to not leak. I advised the customer of my repairs. No water leaks observed during service, job completed."
Kayman B.
WASHER WHIRLPOOL CHW9160GW0 Arrived onsite for washer with F25 error. Unit is not accessible in its current position. Advised customer to make unit accessible before service. Ordering Harness MCU to CCU power (W10689497) harness comms (W10664395) cable set (W10689498) control (W11229665) drive motor (W11191299) for return visit. Office to R/S. ; ordrng 1 W10664395 (HARNESS COMMS) and 1 W10689497 (harns-wire) and 1 W10689498 (harns-wire) and 1 W11191299 (motor-drve) and 1 W11229665 (cntrl-elec)
Jacob S.
WASHER WHIRLPOOL WTW5000DW3 Arrived onsite to replace part to unit. Replaced harness. Tested unit. Unit test good. No leaks at this time. Job complete
Tommy O.
REFRIGERATOR WHIRLPOOL WRT549SZDM01 Arrived onsite for refrigerator not filling with water and dripping in leak pan. Upon arrival found ice maker would will with ice but wouldnt harvest used sealer on draining near pan just in case and ordering ice maker found ice maker kit has incorrect ice maker for this unit. Tried to switch wiring and wouldnt work. Office to reschedule.; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 WPW10715709 (ICE MAKER KIT )
Kayman B.
OVEN WHIRLPOOL WOS72EC0HS00 Arrived onsite for oven display doing weird things like changing time and Turning oven on by its self. Upon inspection I found the display blank with lines going through it. I replaced the console and control then attempted to restore power to the unit but it would not power on. I dissembled the unit and found voltage going to all connectors and console. I moved the unit to the left and it powered on. I moved it to the right and heard some crackling at the outlet. I advised customer to have the outlet inspected by a licensed electrician and to have the unit hardwired to a junction box instead of using a plug and outlet. Advised to give us a call if it still gives issues after electrician has been out and they connect to WiFi. Job complete.