"Arrived on site for washer, inspected unit and work area. Inspected unit and found error code stored F8E1 Called techline and spoke Lion sr#7734006316 and explained that water pressure has to be constant so unit can operate correctly. CX is on a well water supply and will not have constant pressure and cause unit to stop mid cycle. I explained to CX and they understand about the situation. No leaks observed during service. Job completed."

"Arrived on site for refrigerator not cooling inspected unit and work area. Unit was in different room because CX house is being remodeled. Inspected unit and found UI displaying cooling off, and I helped the two button to turn cooling back on and exposed evaporator to check frost pattern and it was good. Unit is cooling as designed. No leaks observed during service. Job completed."

Arrived onsite for a dryer that is completely dead and not responding at all. I found no voltage at the outlet. I found the breaker had been flipped to the off position and was not tripped. Mr stated he does not know how that happened and the dryer stopped working a 9:00pm one night. I advised the customer to put a lock on the breaker panel. I turned the breaker on and tested the dryer in different cycle selections. I found the dryer working as deigned.

Arrived onsite for a washer displaying an F30 long fill error code. I found 3 of the cold water valves hardly dispensing any water. The log valve needs to be replaced. I replaced the log valve and ran diagnostics. The unit is working as designed. There were no water leaks present at the time of service. Call complete.

Arrived onsite for an ice machine to replace previous diagnosed parts. I replaced the water pan and ran a clean cycle for the customer to make sure the clean light would turn off. The clean light turned off and the unit is working as designed. There were no water leaks present at the time of service.

Arrived on site to test unit for unit not filling with water. Test unit and found float stuck in the up position making unit thing it was full of water. Secured float test unit and unit test good job complete.

Arrived onsite for washer with what seemed like a leak that was doing from the bottom of the unit. Upon inspection I found the that drainage pipe out off the home was backing up when ever the unit would drain. I check the drain hose for proper inspection and found that it was installed properly. I then advised cx to have the piping in the home and clear the restriction fixed

Arrived onsite for dishwasher that was not installed properly. Upon arrival removal the DW and reinstalled it with brakes and screws that was sent with me. Job complete.

"Arrived on site for a washing machine not draining. I put the unit into diagnostics mode and it had stored error codes F9E1 for long drain, F8E6 for water hazard, and F0E4 for water temp error. I then activated each load and found the drain pump lightly humming, but not draining. I gained access to the pump and checked voltage going to it. I found a good 120VAC. I then ohmd out the pump and it read 21.4 which is out of range. This indicates a bad pump.* Upon further inspection I found a hair pin inside the old drain pump. I verified the drain hose was installed correctly and found no leaks at the time of service. I collected the balance in full on CC. Call complete."

Arrived on site to install previously diagnosed parts. I installed the parts and tested the unit. I found it still failing. I called techline and spoke to Andrew and kept the same SF#. Andrew told me to advise the customer that WP will reach out to the customer. Call complete.

Arrived onsite and used terminal block to repair electrical connectivity issue at power block with burnet block and shorted wiring. Unit is now operating as designed. Advised customer on repair.

Arrived onsite repaired washer by correcting poor connections at the power block. Unit is now operating as designed. All checks good. The L2 was intermittently connecting and allowing proper function.

Arrived onsite for hinge for plate at top of left hand door has become detached at last contact point will not reseat. Upon arrival found that the mullion was not secured to the door.secured the mullion to the door and mullion operates correctly. Job complete

"Arrived onsite for continued issues of thermal fuse blowing. Contacted SW for assistance. After series of test , found the tstat was only opening intermittently. Replaced tstat and heater is now cycling normally and everything else test good. Job complete"

Arrived on site to test unit for braket broken on right side for holding sump and motor. Replaced both brackets test unit and unit test good job complete

Arrived on site to test unit for oven not having any display. Test unit and found opened thermal fuse replaced fuse.Test unit and unit preheated to 350. Advised customer that if it Happens again they will need to replace the cooling fan.

Arrived on site to test unit for unit not heating. Test unit and found high voltage issue. Replaced magnetron capacitor and diode

"Arrived on site to test unit for name plate issues, tested unit found half of the name tag Crumbled together, replaced name tag, not finding any other issues with unit job complete"

"Arrived on site to test unit for water leak, tested unit found all components running good and was not able to mimic water leak , split door no signs of water on the inside, inspected spray arms and found lower spray arm metal piece missing on one side, replaced spray arm, advised customer to monitor to see if leak returns, call us back, recommend replacing gasket on return trip if necessary at this time the unit is running as designed, no leaks detected job complete"

"Arrived on site to test unit for no power, tested unit found all connections are good, noticed that the breaker was tripped, reset breaker, unit is running as designed, job complete"

"Arrived on site to test unit for 3 dashes on display, customer stated that clean washer light was blinking and when she completed cleaning cycle, the light stopped blinking and all operations returned to normal, put unit through diagnostics cycle, no error codes are stored in system, all components tested good, unit is running as designed, no leaks detected job complete"

"Arrived on site to install previously diagnosed and ordered parts. Due to the front right, left front and left rear switches and front left burner element being bad, I removed and replaced all parts mentioned and tested. Unit is operating as designed.

Arrived onsite for a wall oven that the home owner is afraid to use because he thinks its a fire hazard. I explained to the home owner that it was ok to use the oven in any mode but I advised not to run a self clean cycle because the bottom shelf between the oven and lower drawer has a cut out and this can cause heat to get trapped and could cause the thermal fuse and TOD to blow and shut the oven down. I showed the home owner in the owners manual where it shows the cabinet fully enclosed with no cut out. I explained the cut out was used for older style ovens where the fan ran the opposite direction and air entered at the bottom then blew out the top but when the control panels were changed the manufacture reversed the airflow to enter at the top and blow out the bottom. I called techline and spoke with Ed SR# 7734004123. Ed agreed with what I explained to the customer and stated the false bottom needs to be closed up and solid to insure proper airflow. Call complete.

"Arrived onsite for dishwasher not letting water in. Upon arrival inspected unit. Checked connections and insured supply line was on. Ran unit in normal operation and had no issues. Unit filled, washed, drained and heated. Customer stated tried cycle with heat dry and did not function. Ran stated cycle with heat dry and all functioned. Could not duplicate any issues. Power cycled unit to allow full reset. Unit is currently functioning properly. Customer will monitor. Instructed customer on use and care including use of rinse aid and tips for better drying. Job complete"

"Arrived on site range not igniting. I inspected the unit and work area. I found two shut offs, on that the wall and one inside the right cabinet. I turned both on and found gas leaking at the wall. I found the unit providing gas to the burners. I found gas leaking at the yellow flex line. I recommend replacing the line. Once the line is replaced, the unit will work as designed. Job complete."

Arrived on site for a refrigerator that is unlevel and has other light concerns. Inspected unit and work area. Customer did not like the fact that she had to open the door over halfway for the lights to come on. Did verify proper opening and closing of the door with the hinge. I did advise the customer that it is normal operation and that the switch Hass to be completely depressed in order for the light to come on. Went ahead and adjusted the leveling of the refrigerator. Whenever user care guide and answered all customer questions. Call complete.

Arrived onsite and repaired unit door issue with generic screw. Unit is now operating as designed. Advised customer on repair. All checks good. Proof of purchase offered putting unit in warranty.

"Arrived on site for refrigerator that is not dumping ice. Inspected unit and work area. Did confirm the customer complaint and found the icemaker broken. Replace the icemaker and tested the unit. It began to work and operate as designed

Arrived onsite and repaired the oven according to prior diagnosis. Unit is now operating as designed. Advised customer on repair. Charged balance of

"Arrived onsite for refrigerator with doors that where not aligned properly and the water out of the dispenser was warm. I advised doors to help with the alignment and the frost/ moisture buildup in the rc and fc, i checked the water at the wall to see if the water was hooked up properly when the home was built it was (not hooked up to hot water) I explained to the customer how the reservoir works. I call techline and spoke to Travis about the refrigerator and all of my findings and got sr#7734011478. Job complete.o"

Arrived onsite and repaired the dryer by replacing the heating element. All checks good. Unit is now operating as designed. Advised customer on findings.

Arrived onsite and repaired the dishwasher which had water damage to the control and ui. all checks good. Unit is now operating as designed. Advised customer on repair.

Arrived onsite and tested unit for operational hazard and oven seal. Unit is operating within design specifications. Checked burner operation and found all operating as designed. Advised customer on repair. Unit is now operating as designed.

Arrived on site to test unit for no power. Test unit and found bad filter board. Replaced filter board test unit and unit test good job complete.

"Arrived on site for fridge gasket not sealing properly. I found the unit in the garage. I inspected the unit and work area. I inspected the gasket and found no rips or tears in it. I found no condensation or ice up on the fridge liner. I inspected the inner liner of the door and found no separation or signs of any damage. When the door is closed there no no sign of a gap, and the door holds a proper seal. I called techline and spoke to JR Sr# 7734010448, I advised him of my findings, and advised for no parts to be installed at this time, the gasket is sealing properly. Job complete."

Arrived on site for a dishwasher not heating. Upon further inspection I found physical burnouts and rust on the element. I replaced the element and then test the unit while monitoring amp draw. I found the heater and unit working as designed. No leaks observed at the time of service. No fee collected due to concession W139ZE0APL1. Call complete.

"Arrived on site for a range with a burner not igniting. Upon further inspection found the front middle burner not lighting. I found that the ignitor would faintly click, but the spark was not visible. I gained access to the ignitor and found it grounding out. I adjusted it and then tested the unit again. The burner was now igniting and working as designed. Call complete."

"Arrived on site to test unit for damage, tested unit found damaged top MW cover and bottom metal plate, ordering parts office to reschedule ; ordrng 1 W10571127 (Base) and 1 W11446919 (Outer case)"

"Arrived on site for washer, inspected unit and work area. Tested unit and found badly noises coming from drain pump. Unit was filled with water and I used my shop vac to drain water out. Removed pump and found blades damaged and no resistance on the blades. Would need a new pump to repair unit. CX has decided any further repairs. No leaks observed during service. Job completed."

Arrived on site for left front burner not igniting . Igniter is sparking when any other burner is activated . Ordering switch harness . No gas leaks detected at time of service. Call to set return .; ordrng 1 W11561443 (Switch harness)

"Arrived on site for dryer, inspected unit and work area. Tested unit and there was no power. I checked the outlet and no voltage was detected. I went and checked the breaker and it was tripped. Unit is on a GFCI outlet and breaker will trip from time to time and will have to be reset. I explained to CX on how to properly check it and reset it. Unit is operating as designed. Job completed."

Arrived on site for a washing machine that is leaking from underneath the unit. Inspected unit and work area. Confirm the customer complaint and did verify water leakage. Found the water leaking from the tub seal. Replaced the gear case and tested the unit. Found water still leaking from the same area. Was advised to replace the tub. Ordering tub and tub seal and the office will need to call the customer back in regards to a return date. Please schedule service for at least two hours.; ordrng 1 W10371566 (Tub) and 1 W10324647 (Tub seal kit)

"Arrived on site for refrigerator, inspected unit and work area. While inspecting refrigerator I found shelfs not properly placed causing the door to not to shut all the way. I rearranged shelves. Unit was also not properly leveled having a twist in the cabinet. Leveled unit properly and used my heat gun to reform the gasket on the freezer. Unit is operating as designed and no leaks where observed during service. Job completed."

"Arrived onsite for for DW not washing dishes properly. Upon inspection I found that unit would run in diagnostics just fine. I ask customer if they pre rinse there dishes and they said yes Upon further inspection I found that the lower spray arm was not connected. I connected it and then ran a cycle in the same manner that the cx would to see how well it would cleaned. And found that there was some food left on the dishes. I am ordering a clear door and feed tube , manifold. Office to reschedule.; ordrng 1 Cleardoor (Clear door) and 1 W11462355 (TUBE-FEED) and 1 W10340681 (MANIFOLD ASM-NEWCOR,FIXE)"

"Arrived on site for refrigerator, inspected unit and work area. Tested unit in diagnostics for defrost and found good voltage to heater. Tested defrost thermistor and was 7.3khoms, tested resistance in. The heater and was good. Advised CX to defrost unit completely for 48hrs and had them sign the waiver to defrost. A door was possibly not closed all the way and caused defrost problems. Leaks where observed during service. Job completed.

Arrived on site to replace ui and control board. Found ui its just a console will order new ui office to reschedule ; ordrng 1 W11460962 (Ui)

Arrived on site. Unit is completely no cool Best Buy is replacing unit

Arrived onsite for a cooktop that would not ignite properly on the front left burner. Upon inspection I found that the burner cap was not that one for the burner head. I am ordering 1x burners cap kit. Office to reschedule.; ordrng 1 W10833886 (CAP-BURNER)

"Arrived on site for no ice. Found shut off arm disconnected from icemaker and in the off position,installed arm lowered arm icemaker ran through a cycle and filled with water."

"Arrived on site for a range that would shut off and with the broiler not working. Upon arrival the customer stated that the broiler will sometimes click several times and never turn on, but is intermittent. They also found the unit will randomly shut off. It may shut off when not in use or during use. I put the unit into diagnostics mode and found no stored error codes. I then went to broil and found it clicked several times but never ignited. After this, the unit would light up and ignite every time. I was not able to replicate the power failure. I gained access to the DSI board and harness and found no physical damage. I called techline and spoke to Austin and received SR# 7734010752. I am ordering the broil burner and regulator to install. We will also install the broil ignitor. Office to reschedule.; ordrng 1 W10439242 (Broil Burner) and 1 W10861656 (Regulator)"

"Arrived on site. Unit not powering on,checked voltage at outlet good diagnosed a defective drain pump,ordering drain pump; ordrng 1 W10825875 (Drain pump)"

"Arrived on site for no ice. Removed icemaker no damage to fill tube wires,no ice in mold,ran diagnostics good air flow,ice box thermistor and icemaker thermistor passed,ran harvest test passed,ran fill test passed. No errors for ice production,powered on max ice option. Found damaged door seal estimate for gasket replacement

Arrived on site for a washing machine that is not starting cycles. Inspected unit and work area. The customer advised the unit seems to be going off-balance fairly consistently and it will not finish the cycle. Ran unit through diagnostics and did not find any stored error codes. I tested the suspension and found the suspension shot. Check the basket in a high-speed spin and found it going off-balance and noticing the basket wobbling as well. I attempted to remove the agitator but was unable to remove the agitator due to it being stuck on the driveshaft. The unit will need a complete rebuild for repair. I called Whirlpool Third Party team and spoke to Candy SR# 7733952454. She gave me an authorization for repair (TPB04101L2.0). Ordering all parts and the office will need to contact the customer about a return date due to several out of stock and PSP items. Please contact the customer about a return date when parts are available. Unit will need two hours in two-man for repair due to limited laundry room space.; ordrng 1 W10902814 (Agitator) and 1 W10528947 (Hub) and 6 WP8533953 (Screws)s and 1 W10752719 (Basket) and 1 W11219115 (Tub) and 1 W11568797 (Filter) and 1 WP8533928 (Screw filter) and 1 W11130362 (Suspension) and 1 W11454734 (Gearcase) and 1 W11239857 (Belt) and 1 Cnote (2 men 2 hours)

"Arrived on site. Removed defective water pan,replaced water pan filled pan with water no leaks.

Arrived on site for refrigerator freezing items in rc and not cooling well in fc. Upon arrival confirmed issue. All thermistors and control as well as both fans all functioned as designed. Found lil/no frost on evap coil as well as no moister or coolness to the touch. Found amp draw to compressor at 0.7-0.84. Found compressor over heated. Drier and condenser coil both at room temp with no heat transference. Found compressor is ineffective and not pumping refrigerant through system. Will need office to acquire autho before rescheduling repairs for 2hr ss repair. ; ordrng 1 W11135151 (Compressor) and 1 W11103612 (Evap coil) and 1 WPW10143759 (Uv drier) and 1 W10913906 (Access valve) and 1 Cnote (Needs autho and 2hr repair)

Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced the control and tested the unit. The unit began to work and operate as designed. Did find the heater coming on at the end of the cycle. Call complete.

Arrived to inspect noise. I found the diffuser was rattling excessively during normal operation and will require replacement. The left door will require shimming to match door height. The ice maker bale arm appears to be the incorrect length and causes the ice maker to quit producing too soon. No leaks observed during service. Office to contact the CX to arrange return service. ; ordrng 1 WPW10594329 (Damper) and 1 W11553255 (Icekmaker)

Arrived onsite and replaced heating element with customer stock. Charged 189.99 for repair. All checks good. Unit is now operating as designed.

"Arrived on site to test unit for outer glass broken in door. Customer also stated LF burner not igniting. Found outer orifice was clogged. Cleared orifice, tested unit, unit now working as designed. Needing outer door to fix issue. Office to reschedule. ; ordrng 1 WPW10634271 (Outer door)"

Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced the control and tested the unit. The unit began to cooling operate as designed. I did advise the customer to call back if any other issues persist. Call complete.

Arrived onsite to replace damaged bottom right door. Opened box and door sent was left door. Will need to reorder bottom right door. Office to reschedule ; ordrng 1 W11477033 (Bot.Right door)

"Arrived on site for a refrigerator that is not making any ice. Inspected unit and work area. The customer advised that it has made two or three batches of ice over the past 24 hours but that it does not make ice consistently and has stopped for over two weeks up until yesterday. Was unable to check for any error codes on this unit due to the age of the unit but did check the thermistor an icebox fan. Found both view functional. Found both refrigerator and freezer at proper temperatures. Advise the customer the issue would have to be with the icemaker or the thermistor.

"Arrived on site and found ELO has holes in it and customer is experiencing leaking from Dispenser drawer. ; ordrng 1 WP34001284 (Dispenser housing top) and 1 WP34001245 (Dispenser housing body)"

Arrived on site for washer not allowing fabric softer to empty through dispenser and over filling cup. Upon arrival confirmed complaint. Found no errors in diagnostics but did find fabric cup slightly clogged as well as inlet valve not fully closing and allowing water to over fill fabric dispenser. Replaced valve and cleared clog. Found no leaks during tests and unit now functioning as designed. Call complete

"Arrived on site for washer making loud noise. Upon arrival confirmed issue and found following errors F7E9, F9E2. After further inspection I found tub seal broken causing water to leak into gearcase, gearcase leaked oil and water unto all components and rusted everything under compartment together (photos in sd) also found drain motor failing. Will need office to reschedule once autho and availability of parts is known; ordrng 1 W10834917 (Washplate) and 1 W10564013 (Spanner) and 1 W10665342 (Thruster) and 1 W10006483 (Stator) and 1 W10905022 (Clutch) and 1 W10006482 (Rotor) and 1 CNote (Needs autho)"

Arrived on site for dryer not turning on. Upon arrival confirmed complaint. After further testing found breaker had tripped. After restoring power I found no errors in diagnostics. I checked all hardware loads but found no causes of failure. Ran multiple tests on dryer and found stable power supply as well as unit working as designed. Call complete

"Arrived on site to test unit for water over flow error, tested unit found overflow tray is full of soap residue causing float switch to stick, replaced float switch, up on further inspection found that the tub was heavily damaged causing it to slit on the seam, damage damaged tub, proper water flow in tube could be causing water drip pan to over flow, ordering tub, office to reschedule ; ordrng 1 W11409866 (Tub)"

Arrived onsite for dryer with condensation in drum. Upon arrival customer stated moisture is in drum from time to time. Sometimes it takes more that one cycle to dry clothes. Upon arrival inspected unit. Found lack of air flow through ventilation. Checked rear of unit and found vent hose crushed closed. Adjusted hose for customer to improve air flow. Customer stated last time this occurred was 2 yrs ago. Customer has not had ventilation cleaned since. Recommended customer have ventilation cleaned and repeat once a year. Unit is heating and tumbling fine. Job complete

Arrived on site for keypad not responding and broiler not shutting off . Found keypad not responding to commands . Stuck keypad error code . Customer also having issues with broiler staying on . Ordering control and UI . Call to set return ; O-emld tckt

Arrived onsite for dryer not heating. Upon arrival inspected unit. Found unit would power on and tumble but not heat. Pulled rear panel and found faulty hi limit tstat. Replaced tstat and tested. Unit is now heating and functioning properly. Job complete

Arrived on site for f8 error code . Ran diagnostics test on fan . Both low and high would just buzz no air moving Ordering fan . Set return for 7/7 . ; schdld next appmnt for 7/8 FRI !

Arrived on site for a dryer that is making a rattling sound during operation. The customer advised that it usually starts up within 5 to 10 minutes of the unit starting and will continue until it cools down. Customer had a video to show me it which sounded like a blower wheel hitting the housing. Disassembled the unit and confirmed the blower wheel had cracked. Replace the blower wheel and tested the unit. The unit began to work and operate as designed. Call complete.

Arrived on site for rust . Found both upper and lower racks developed rust on tines . Ordering both racks . No other issues found . No water leaks detected at time of service. Call to set return ; ordrng 1 W10826745 (Upper rack) and 1 8561705 (Lower rack)

"Arrived onsite for refrigerator with top and freezer led not working and food freezing at the top back of rc. Upon inspection I found that the freezer led connector was not settled properly o corrected this and the lights now work, I replace the damper because it would get stuck causing the food in the rc to freeze at times. Job complete"

"Arrived on site for control not working. I inspected the unit and work area. I found the control working, bake and broil work. I found the knobs sliding all the way down the switch shaft, bottoming out. I am ordering 4 new knobs. Reschedule for Wednesday 7/06/22. ; ordrng 4 W11158169 (Knob)s"

"Arrived onsite for refrigerator that stopped cooling. Upon inspection I found that the compressor would kick on and make a loud hornbill noise and the shut off 10 seconds later. I tiled cx of my findings. Office to order ss, and setup return. Job complete."

"Arrived on site to replaced warming draw rail slides . Found rail base is bent badly . Tried to bend back unsuccessfully. Ordering left side rail base , foot ,2nd man . No gas leaks detected at time of service. Call to set return ; ordrng 2 W10058460 (Level feet rear)s and 1 WPW10306546 (Rail base left) and 1 2ndman"

Arrived onsite for cooktop taking too long to heat. Upon inspection I found that one of the hot lines was flipped with the neutral. I corrected this and tested unit and found unit operating as designed. Job complete.

"Arrived on site for washer leaking . Ran diagnostics and got long fill . Ran test fill , valves are filling properly no leaksat valves . No issues with flashing at pressure dome . In talking to tenent unit is getting too much water , so when washing its splashing over . Ordering Control and pressure hose . No other leaks detected at time of service. Call to set return ; ordrng 1 W11476577 (Conrtol) and 1 W11450610 (Lower harness)"

"Arrived onsite for wall oven not heating. Upon inspection I found both heating elements good I backed probed the heater Circuit and found that it was good. Which led me to believe that Control had failed? I installed new control.I left unit unplugged and turned breaker bad on and found the it would trip immediately, I had to reset it several time in order to test the oven. The oven still didnt heat. I believe theres an issue with the wiring in the home. I advised the customer to have an come out to check the wiring/ breaker. Job complete"

"Arrived on site and found washer is stacked, in a closet, and one step off the landing with a staircase behind it. Found control panel is unresponsive; ordrng 1 W10911043 (Control panel)"

Arrived to inspect no ice. I found the previous ice maker repair did not correct the issue and further inspection revealed the witching for the unit had failed. I corrected the issue and tested and the unit cycled and filled as designed. No leaks observed during service. Repair warranted due to prior service.

Arrived on site to diagnose a refrigerator that is not cooling properly. Found low refrigerant charge as well as uv dye on evap. Compressor also running at abnormally high pitch. Compressor and evaporator will need to be replaced at the same time to complete repairs. Office to set return appointment for 2 hours.; ordrng 1 W10507884 (Compressor) and 1 W11506635 (Coupling)

"Arrived to inspect garment stuck under agitator. I removed the agitator and freed the garment and reinstalled. I tested the unit within service test mode and it operated as designed. No leaks observed during service.

"Arrived on site to inspect dryer snagging clothing and clean vent light wont turn off. Upon further inspection, the customer had a piece of blue tape on the spot where they found their clothing snagging. I found what appears to be a piece of metal in the paint (photo). I attempted to remove the debris and it would not come off. I tested airflow to the unit and it failed 2 out of 3 tests. Using my borescope, I found the vent tube going outside is clogged. I am ordering the drum and office to schedule return service. No lint within the unit observed during service.; ordrng 1 W10545923 (Drum)"

"Arrived to instal previously diagnosed and ordered parts. I removed the faulty compressor and evaporator after refrigerant recovery and installed the replacement compressor, evaporator, dye drier and service port. I vacuumed the system down to 320 microns and it held for an additional 15 minutes. After holding, I charged with the mfg prescribed refrigerant charge and tested. The unit cooled and operated and designed. No leaks observed during service."

"Arrived on site to inspect refrigerator freezer door not closing and leaking water. Upon further inspection, I found the FC door slightly open on the right side and a large ice block in the bottom of the FC section. Disassembled the FC section and removed the ice and found the drain tube clogged. Pulled unit out and found the drain tube is the old duck bill type tube. Per service pointer #W10632338E, I am ordering the drain tube and its covered under special code #S38253. No water leaks observed during service.; ordrng 1 W10619951 (Drain tube)"

Arrived onsite to install previously diagnosed parts. Installed new drain hose. Test unit. Unit drains correctly. No leaks present at this time. Job complete

"Arrived on site for free standing ice machine, Inspected unit and work area. Inspected unit and had water siting in reservoir. Tested unit in diagnostics and found recirculating pump is not operating, it will fill with water and drain but will not recirculate through the evaporator to make ice. Will have to order new pump and office will reschedule CX when parts have arrived. No leaks observed during service. ; ordrng 1 W11542867 (Recirculating pump)"

Arrived onsite for WASHER HAS GRINDING NOISES IN SPIN CYCLE AND TAKES LONGER TO CYCLE. Upon arrival test unit and found sound coming from stator and rotor area. Found the slide had failed. Need to replace slide. Replaced slide and test unit. Unit now operates as designed. No leaks present at this time. Job complete

"Arrived on site for a washing machine getting out of balance. Upon arrival the customer stated no matter the load size it will stop and throw an out of balance error. I put the unit into diagnostics mode and found stored error codes F0E9 for off balance pause, F0E5 for off balance load, F0E7 for load detected on clean wash, F7E4 for basket reengagement failure, and F7E9 for locked rotor. I then activated each component and found on high spin it took abnormally long to ramp up. During testing the unit also locked and would not unlock. It would then no longer allow me to activate any load, but after unplugging and plugging the unit back in several times it would unlock. I gained access to the bottom of the unit and found all in good shape. Due to this I am ordering the rotor, stator, and control to replace. I also walked the customer through proper loading. I advised the, on filling it only 50-75% full, putting like clothes together, and on bedding. Office to reschedule. ; ordrng 1 W11419171 (Control) and 1 W10915700 (Stator) and 1 W10915701 (Rotor)"

Arrived onsite for Thumping or Rumbling. Upon arrival Mrs. stated that it is a squeaky noise after a couple of minutes in use. Tested unit and get a squeaking noise from turntable motor. Replaced turntable motor and shaft. Test unit and unit operates correctly. Job complete

"Arrived on site for a refrigerator not cooling well in either compartment. I checked temps and found the FC at 51?F and the RC at 60?F. I found all airflow components running as designed. I then ohmd out the thermistors and found them accurate. I gained access to the evap and found the frost pattern bad and stopping about a foot into the coils indicating a failed SS. I am ordering a SS repair, and the office is to order parts. Office to reschedule with a SS tech and 2 hour job. ; O-emld tckt"

"Arrived on site for a dishwasher popping the breaker. Upon arrival the customer stated that the breaker will pop shortly after you start the unit. They also found that if the dishwasher is plugged into another outlet then it will not pop the breaker. They also stated that the disposal, trash compactor, and dishwasher were all on the same breaker. The customer had an check the unit, and he only found the power cord crimped. I found sitting water in the unit and tried to drain it, but the breaker popped as soon as I tried. I gained access to the terminal block and found the neutral line barely touching and falling off the block. I corrected this and then turned the breaker on. I put the unit into diagnostics mode and found stored error codes F7E1 and FAE2. I then ran a diagnostics cycle while monitoring amp draw. I found the unit ran through as designed with no leaks, and the breaker never popped. I ran the unit an additional time to reassure and found it still ran through as designed. I then ran a normal cycle for several minutes and found it never popped. I informed the customer on my findings and advised if it pops again it may be due to a weak breaker.

"Arrived onsite for Ice maker leaking and caused parts to break. Upon arrival inspected unit and found crack on ice tray causing water to drip into ice container and freezing. Need to replace ice maker, and ice container. Also found mounting plate is cracked and bottom coupling is broken.Need to order bottom coupling, mounting plate,shaft and motor. Office to reschedule ; ordrng 1 WP2220458 (Coupling) and 1 W11573761 (Mounting plate) and 1 WPW10258544 (Shaft) and 1 W11202789 (Motor)"

Arrived on site for a washing machine that will not agitate. Inspected unit and work area. The customer advised the unit will make a clicking sound but the clothes do not wash. Randy through diagnostics and did not find any stored air codes. Tested the unit and manual agitation and found the shifter not shifting into agitation. Checked underneath the unit and found the actuator disconnected from the cam causing the issue. Replaced the shifter and tested the unit. The unit began to work and operate as designed. Call complete.

Arrived on site to test unit for right front burner not igniting. Test unit and found bad module. Ordering new module office to reschedule ; ordrng 1 WPW10475149 (Module)

"Arrived to inspect wash and dry issues. I adjusted the rinse agent dispenser to match the CXs water treatment system and use and advised in the use of detergent. I advised using 1-2 teaspoons of automatic dishwasher detergent and purging the cold from the hot supply, prior to use by running the sink. No leaks observed during service."

Arrived on site to replace Harness and center igniter and orifice holder. Tried to replaced center and left front orifice holders but tubing is twisting with it. Will need to order new tubings office to reschedule. Will only need to replace center orifice holder and Tubings and left front orifice holder and tubing on returned visit. ; ordrng 1 W10566297 (Tubing center burner) and 1 W10566296 (Tubing center main) and 1 W10566305 (Tubing left front)

Arrived onsite for filter housing issues. Upon arrival found housing cover and spring had come displaced. Secured spring and cover back into place. Tested housing and unit is functioning properly. Job complete