Betty - Seguin, TX
Very kind and professional.
Excellent customer service
Andrew - Austin, TX
Especially impressed with Joseph's willingness to explain what he believed the issue was and why. Considerate to explain recommended course of action.
Moxley - New Braunfels, TX
Latricia - Hutto, TX
Anthony - Florence, TX
Seamless system for repairs and service!
John - New Braunfels, TX
Repair man was prompt and professional. Helped me fix the problem.
Appreciate the quick repair service.
Jerry - Georgetown, TX
Jerry was on timely and quick to discover the issue with our microwave fan. He explained the problem, repaired the issue and informed of additional functionality we were not aware of. Many thanks Jerry!
cliff was awesome! didn't know a kitchen aid dishwasher got self diagnosed itself !
Wendy - Austin, TX
Jeri - Horseshoe Bay, TX
The service was scheduled promptly. The repairman arrived on time. The repair was excellent. I have nothing but good things to say and would definitely recommend this company. The cost was covered by warranty so I cannot address that.
Micheal - Austin, TX
Was very informative and knowledge
Lois - Round Rock, TX
Tyler was very courteous, got right to work, and solved my problem quickly. He brought the correct part with him to solve my problem.
Kayla - Austin, TX
Knowledgeable and very professional
Bonny - Georgetown, TX
Provide a great explanation of the equipment problem, fixed it and it finally works. Last year we had two other company's come in and they tried but didn't fix it. Technical knowledge of the equipment was a number 10. Thank you.
Very polite and knows the product well
Suzanne - Salado, TX
Great service..Arrived on time and completed job in timely manner
Dorothy - Horseshoe Bay, TX
Would recommend this service to anyone.
John - Georgetown, TX
Claudia - Austin, TX
Top-flight Service Technician
DinAustinTX - Austin, TX
Cliff is awesome. He is very knowledgeable and and admirably efficient. He is expert in letting you know what the factors related to your problem are and approaches its solution in direct and effective way.
Much better service
Jocelyn - Austin, TX
Much better service
Friendly and Efficient
Laura - Austin, TX
Good service. Only issue was confusion with Whirlpool double booking an appointment and sending wrong parts. I had told repairman about double booking but he didn’t straighten out. Part did not arrive on time and repair pushed out. Not sure if mix up contributed to that but sounded like it
Great Customer Service
It was a pleasure to have Joseph to take care of my dryer, he provided knowledge and very helpful tips to ensure my dryer was taken care of and lasted a long time. He called to give a description of himself, since the time changed, and it was starting to get dark outside. He was professional, and you could tell he loved helping others. Thank you Joseph I appreciate you fixing my dryer!!! You Sir are AWESOME!!
Donna - Burnet, TX
Within 5 minutes Tommy had the issue diagnosed, & went to work to correct the problem. He was in & out within 30 minutes. He was courteous, knowledgeable, & professional. We’ll ask for him by name if we need to call again.
In Home Service
Brad - New Braunfels, TX
Called in advance of coming to our home. Courteous to both myself and my wife. Looked and acted professional. Explained in detail the problem and the resolve. I called the office to confirm the price for the repair and was quoted the same price as was given by the in home service person. Overall, very good.
Gordon - Wimberley, TX
Roy - Leander, TX
Orlando - Bastrop, TX
How cool is That!
Harry - Killeen, TX
I had no cool in my fridge and now I do! Hence "How cool is That?"
repair of microwave open was good but exhaust vent was put in backward
Thuy - Austin, TX
Shay - Florence, TX
Mary - Marble Falls, TX
Jerry came out to our house on Friday and worked very late to complete the job so we wouldn't be without our washer for the weekend. Very friendly dedicated tech.
Billy - Blanco, TX
Was a wonderful and convenient experience
Richard - Brenham, TX
Jerry was professional, friendly, explained the problem with our freezer ice maker and explained the steps he took to correct it. He is the best technician we have worked with.
Steve was super
Joanne - Georgetown, TX
Steve Cardenas was outstanding. Extremely friendly. He not only solved the problem, but answered our questions and explained what the problem was
Lynda - Cedar Park, TX
Lou was personable, professional and knowledgeable. He was able to pinpoint the problem with my microwave within minutes. My dishwasher, on the other hand, was a bit more of a challenge however Lou was patience and was able to repair it and provide tips on better ways to operate it going forward.
Janice - Austin, TX
Kathy - Driftwood, TX
Sushma - Austin, TX
Great , quickly resolved the issue , kind , educated, positive
Angel - Georgetown, TX
Great , quickly resolved the issue , kind , educated, positive
Danielle - Austin, TX
Awesome service from Cliff.
This is the third time you came out still not working
Rama - Austin, TX
The moment technician left microwave stopped working.
Isabel - Austin, TX
Mike - Austin, TX
Easy to set an appointment. Technician was kind and very knowledgeable.
Dishwasher fix and info
Rudolph - Austin, TX
Very helpful and knowledgable
Deborah - Liberty Hill, TX
The technician was very helpful in providing extensive answers to my questions and concerns regarding our oven. I appreciated his insight and ability to alleviate my concerns.
Very satisfied with explanation, repair
Ken - Georgetown, TX
Quick and expert service
Jose - Hewitt, TX
Quick, thorough service
Brian - Austin, TX
Paul did a great job and made sure he understood the problems including those which were difficult to solve like intermittent problems.
Quick diagnosis and repair
Felipe - Round Rock, TX
The technician arrived at the agreed time, and it took him 20 minutes to diagnose the problem of my dishwasher and repair it. I am not rating cost/pricing of service since the repair was covered by an extended protection plan.
RF - Liberty Hill, TX
Jonathan was very polite, professional and knowledgeable. Highest recommendation.
Marianne - Wimberley, TX
Brandon was friendly, knew what the problem was and fixed it in a flash!
Terri - Austin, TX
Alex - Salado, TX
After speaking to several representatives and coordinating the repair for a washer and dryer, I came home that night to find the exact codes and error messages on my washer and my dryer was making the same noise and as loud as it was before I left. I was assured on the invoice that the technician found four other codes which were never displayed. But I came home to find the 2 codes I called in the request for. After googling the codes, I suggested the necessary repair to the representative as was told they could order the part and it would take several days for them to come back. I’m glad me and google were able to be a part of the repair process. Hopefull, while he’s here, he could actually address the dryer issue since google wasn’t too helpful with that.
Elizabeth - Wimberley, TX
Steven - Austin, TX
Kevin was very professional, quick and fixed my refrigerator. I would definitely recommend him and Appliance Express
Jeff - Austin, TX
The service was excellent, however the vendor gave the service department the wrong info.
Resolved issue quickly
Renee - Austin, TX
Luis was great! Found the problem and quickly fixed it!
Fast and its fixed!
Tom - Wimberley, TX
Brandon came in, put on booties to protect the floor and got to work. Changed the element and control and then was gone. It took just a short time and my stove works as intended. that is what you want your repair people to do
Cynthia - Fischer, TX
Robert was fantastic! I was very impressed with Whirlpool's responsiveness and service.
Kris - Salado, TX
The technician was extremely knowledgeable and professional did a great job. Was very polite and answered all questions about the repairs. He did a very good job!!
William - Marble Falls, TX
Kristen - Austin, TX
Scott M. was both professional and courteous, and he helped us solve the issue with our stove.
Phillip - Horseshoe Bay, TX
I have been with Jerry on other jobs, and as usual, he is very knowledgeable and is very thorough
Natasha - Liberty Hill, TX
Will use again. Arrived early and quick!
Willie - Austin, TX
Brand new refrigerator with two service calls. Whirlpool should be better than that
Joel - Smithville, TX
Margaret - Austin, TX
The staff at Appliance Express are fantastic
Connie - Liberty Hill, TX
We were happy with the service we received from Thomas at Appliance Express. Dishwasher works great so far
Very knowledgeable and helpful
Mary-anne - Georgetown, TX
Steve is personable and friendly. He has helped me with 4 different appliances. Appeared to know exactly what to do
New fridge ice maker
Glenda - Round Rock, TX
I have been unhappy with Lowes since I purchased my fridge on Oct 24. Lowes has been to my home 3 times after delivery of my fridge and was unable to fix my ice maker. Tyler was at my home less than to minutes, found the problem, and fixed my ice maker. He was very courteous and polite. He is an asset to your company.
Celia - Cedar Park, TX
My first time doing business with Appliance Express. I received awesome service beginning with Susan scheduling my appt then calling back to make it even sooner. Then James did a terrific job! Great experience overall.
Nathan - Manor, TX
Joseph has taken care of us a couple of times out here in Manor, Texas. Very professional and he has always gone above and beyond. Thank you, Joseph!
Very professional, knowledgeable
Rudy - Austin, TX
Kevin did a great job in a short period of time. Diagnosed problem and repaired . We are very satisfied.
Michael - Round Rock, TX
The service was extremely superior. From the messages of when my appointment was, to when the technician would arrive to Tyler who showed up with the correct repair part and who fixed my problem in less than a hour. I recommend your company to all
Diane - Killeen, TX
Excellent customer service. Very professional tech
Great service, prompt arrival
Robert - Bastrop, TX
Best appliance repair experience I have ever had. Very prompt. Did the repair on the first visit. Robert was very polite and professional. I would be comfortable with him in my home if my wife handled the service call. Will call for him again next time I need a repair done.
nice & easy
Gregory - Pflugerville, TX
he was polite, fast and fixed the issue, great service. we requested this company due to a very positive experience last time and we were not disappointed
Paul is very good
Bertha - Austin, TX
Paul went out of his way to accommodate my schedule. He’s a knowledgeable technician and I would use him again.
Very informative representitive
David - Buda, TX
Tech was on time, friendly and courteous
Monica - Jarrell, TX
Pleasure having him and his assistant repair my washing machine.
We loved our repairman
Sandra - Harker Heights, TX
Al was awesome. He was so friendly and great with our kid wanting to watch and ask questions. He got our dryer back up and running very quickly too.
LaneGREAT - Harker Heights, TX
The technican was very professional and friendly and very Competent. I enjoyed him taking the time to explain whar it was he repaired/replaced. Since his completion of the job the unit operates quietly and efficiently as if it was new. Excellent job performance.
Lauren - Austin, TX
Scott was just wonderful and we couldn't have asked for anything more. Thank you again!
Ice Maker Repair
Dj - Austin, TX
Very good service
Jeffrey - Pflugerville, TX
Technician was very polite and professional. Very quickly repaired our dishwasher.
GD - Leander, TX
Very efficient and great service!!!
Genevieve - Austin, TX
Luis was very helpful and knowledgeable.
Very Helpful and knowledgeable
Cynthia - New Braunfels, TX
I was so happy to meet with Diego about my refrigerator. Diego was great, he took the time to make sure I understood what upkeep I need to do to keep my refrigerator working in great condition.
the tech was very informative on this machine
Rachel - Austin, TX
I would recommend
did not do all that was asked
Bo - Austin, TX
Had two issues - water hammer in refrigerator and ice dispenser not dispensing. Did not fix the ice dispenser - ignored.
Inspect damaged dishwasher received wiith damage to tub and door as well as control panel.
Marcia - Elgin, TX
Warranty Work, Great Service
Tim - Georgetown, TX
Good, friendly service
Sharon - Leander, TX
Jerry - Kyle, TX
John - Holland, TX
The walnut park - Austin, TX
did a great job !!
Sliverton - Spicewood, TX
Prompt, service tech highly qualified, new his stuff with regards to my refrigerators....
i like wes and he did a good job
jimmie dean berry - Manor, TX
the service was good and wes was great jim berry manor tx
Great service! Love Clif!
Kerri - Lakeway, TX
Kelly - Dale, TX
Joseph went the extra mile by staying well past quitting time to service my washer. He was very polite and apologetic for having to come by so late.
Arrived on time with great service
Darrell - Cedar Park, TX
Great SErvice, Excellent Customer Services and Attention, Reasonable Prices
Ruth - Lakeway, TX
Provided excellent service
Tony - Austin, TX
We would recommend him without hesitation. He was knowledgeable and informative. Very respectful as well.
Brandy - Austin, TX
Diego is very professional
Tanya - New Braunfels, TX
Robin - Horseshoe Bay, TX
A Repairman with Persistence
Ted - Austin, TX
I recently called American Home Shield for service on a problem with my stacked washing machine. The first company that picked up the ticket arrived with the replacement part in hand, but wouldn't try the repair because the tech said he needed 2 technicians to lift the dryer off the top first. However, when Joseph Cordell, the repairman for Appliance Express arrived, he laid out his tools and straight to work on installing the new door gasket on my washer. He stayed for almost 4 hours to repair the washer, and due to his persistence it's working! I really appreciated the extra effort he showed.
Elizabeth - New Braunfels, TX
Robert was excellent! Was informative and patient.
Sarah - Lampasas, TX
Shawn - Holland, TX
Very informative on do’s and don’t for using detergents
Sharron - Georgetown, TX
Fantastic Service Experience
Jeff - Cedar Park, TX
Smart, quick, efficient, helpful, and very thorough experience. Will use Appliance Express for our future appliance repair.
Robert - Pflugerville, TX
Steve was great and on time.
Thomas - Brenham, TX
Shae - Temple, TX
Alvin the technician was the definition of professional. He arrived promptly, was quick with his diagnosis of my dryer problem. He explained everything in detail & cleaned up any mess he made, and even some of a mess I made. I will use Appliance Express every time I have a need.
Lori - Buda, TX
Debbie - Luling, TX
Reliable, knowledgeable and great service!
Christina - Cedar Park, TX
Service above and beyond expectations!
Gorgina - The Hills, TX
From scheduling to fixing my appliance the service was great! The technician was a real professional and customer service oriented! I will definitely use them again!
Jonathan dryer repair
Shane - Leander, TX
Rae Matthews - Austin, TX
Paul Ready was very knowledgeable and professional.
Now his product and how to communicate with people.
Don - New Braunfels, TX
Brian - Round Rock, TX
Had a refrigerator that would frost up every 2 weeks. Tyler came in, diagnosed the problem and had the part with him. The whole call took 20 minutes and the appliance is working fine.
Quick and Great Device!
David - Austin, TX
Jimmy - Kempner, TX
Michael - Austin, TX
Great repair guy!
Outstanding Service Company
Brian - Uhland, TX
Awesome experience from initial call to service completion. Thank you guys for being super friendly, honest, and prompt.
Friendly, polite, clean ... he explained the process and completed task in a timely manner.
One and done!
Peter - Salado, TX
Brought parts on first visit and made repairs without a second pass.
Kind and thorough.
Ryan - Kyle, TX
Great communication. He was prepared with what “could happen” when fixing our oven and I was so grateful because we did indeed need that part after changing another one.
ONE HAPPY CUSTOMER
Mario - Tordesillas, Valladolid
I was extremely satisfied with my first experience with your team. The tech was very knowledgeable and skilled. He fixed my dishwasher quickly and it’s working perfectly now! THANK YOU!! HIGHLY SATISFIED CUSTOMER EXPERIENCE!!!
Mario - Tordesillas, Valladolid
I was extremely satisfied with my first experience with your team. The tech was very knowledgeable and skilled. He fixed my dishwasher quickly and it’s working perfectly now! THANK YOU!! HIGHLY SATISFIED CUSTOMER EXPERIENCE!!!
Went the extra mile!
Kelly - Dale, TX
Joseph was very polite and apologetic for running late yet still serviced my washer well after hours.
Betty - Seguin, TX
Very friendly and professional.
Dusti - Liberty Hill, TX
This repair was a great experience, I would highly recommend this company
Christina - Kyle, TX
He was great
Great Service and quick in and out
Darren - Austin, TX
Brandon did an excellent job. Showed up early, but called ahead of time to make sure the new time would work.
Great Service from tech
Mary - Taylor, TX
Wes was very professional and did a great job.
Mel - Cedar Park, TX
Great, friendly service!
Patrick - Austin, TX
Scott was very polite and knowledgable. I appreciated him explaining what the issue was and helping to resolve it quickly. He also helped teach me the best way to clean out my dishwasher to keep it running at its best. Thank you, Scott, for your help!
Bomb dot com
Dustin - Austin, TX
Quick, patient, and explanatory. nailed it
Steve did a great job
Sue - Georgetown, TX
Robert - Austin, TX
Poor Response Time and Analysis
Latonya - Killeen, TX
David - Horseshoe Bay, TX
Repairman was able to reset the refrigerator and get it working again.
Joyce - Georgetown, TX
Michelle - Austin, TX
Luis was extremely helpful, professional and knowledgeable. I couldn't have asked for a better technician.
If it aint broke, don:t fix it!
Chari - Liberty Hill, TX
Replaced the whole ice maker unit but it was not the problem. Never tested to see why the water was not getting to the ice maker!
Eddie - Georgetown, TX
Fast and resonable
Brook - Austin, TX
Came prepared bringing the part he thought might need instead of diagnosing the issue then having to go get the part. Smart. Adjusted fridge to a noise I never even noticed.
The repairman was timely, knowledgeable and patient
Joann - Austin, TX
I will use Appliance Express again when my stove needs to be repaired.
Fantastic and Professional Service!!
Joann - Georgetown, TX
I have had someone work on my refrigerator for the last 5 years and noone has been able to correct it until now. Even prior representatives from your company. Gerry C. was able to correct the problem and my refrigerator has never worked better. He was very informative and let me know what he was having to do although it was above my pay grade. I am so impressed by his thorough work ethics and know that you are benefitting from his expertise. Thank you so much.
excellent service, very thorough
Peggy - Salado, TX
He checked He left nothing unchecked and my refrigerator is in as good a shape as when purchased. I
Roger - Copperas Cove, TX
ARTHUR WAS OUTSTANDING HAD TO DEAL WITH MY BRITISH WIFE. THIS WAS HIS FIRST ON THIS ONE DEALING WITH HER, HANDLED IT LIKE A PRO. EXCELLENT SERVICE TECH.. 5 STARS ALL THE WAY THANKS ARTHUR ROGER
Very good service
James - Buda, TX
Henry - Buchanan Dam, TX
Very good service on time great job
Edward - Georgetown, TX
Excellent. Jerry is in the TOP 10 of professional service technicians I have encountered in my career(to put this in perspective, at one time, I led over 2000 technicians in the Maytag All Brand Service program prior to Whirlpool purchasing Maytag and selling the program to Sears. He is a keeper and an asset to your business.
Jane - Holland, TX
The company is very professional. Al was on time and resolved the problem. I would use them again
Paul - Austin, TX
Jason - Pflugerville, TX
Sarmad - Pflugerville, TX
Diego was friendly and knowledgeable!
Darren - New Braunfels, TX
Good techs & lying office staff
AJ - Round Rock, TX
When I first received call from Appliance Express, they said they will fix the dryer issue I have. I asked how many appoints will be needed and they said just one. They told me that their technicians will arrive at my house with all parts and leave only after it is fixed. Guess what? When the technician came, he did not have all parts - he had to change side panel and drum and he said that they never carry those even in their warehouse. They need to order parts. It took then more than 1 week before they called to set up second appointment, they said they will call me and let me know when parts arrive but tentatively will schedule appointment. Guess what, they never called to let me know when parts arrived, just showed up at house, The technicians seems to know their job and got replaced the damaged parts. They did a good job, but the office staff seems to be very incompetent. I had also asked the office staff to provide me with 30 to 60 min heads up call as then I can plan to reach house on time, they said yes they will. However, tech always showed up 10 mins after the call.
Dahlia - Bastrop, TX
Some scheduling issues, but overall good service!
Andrea - Austin, TX
At the first appointment, the technician said he needed additional parts and had to reschedule For another day. On the day of the second appointment I received a call to reschedule, because the technician had called out sick. Unfortunately, I had already made arrangements to be home for the day by that point, but I had to reschedule for a week later. The third and final appointment resolved the issue - and the technician was very friendly and professional.
Patti - Austin, TX
Cliff was on time for my appointment and did a thorough job. He listened to my situation and explained what was going on. He was very knowledgeable, respectful, and courteous.
Tom - Austin, TX
Luis called as he was running ahead of schedule. Came early, quickly resolved issues. Answered some questions about other issues. Good experience.
Stove buyer - Kempner, TX
Quick repair. Arthur knew that the problem was and was able to fix it same da. 🙂
Ethan - Johnson City, TX
Roger - Georgetown, TX
Gerry was great. He fixed multiple issues with our refrigerator and was thorough in explaining everything he was doing.
great service experience
Jay - Austin, TX
Eunice - Georgetown, TX
Fabulous technician doing an excellent, professional diagnosis and providing solution. Gerry was great!
Great customer service, but poor outcome.
Bianca - Leander, TX
Both technicians were very nice but super upset because it still isn’t fixed and working.
Barry - Killeen, TX
Javid - Austin, TX
They were assigned by AHS after another company messed up our Range Hood and called it unrepairable. Appliance Express took over and fixed it.
Marlisa - New Braunfels, TX
Sara - Cedar Park, TX
Tyler did a fantastic job!
Peggy - Austin, TX
Karam - Austin, TX
Good service professional
Michellle - Austin, TX
Great service, very knowledgeable
Marie - Austin, TX
Harish - Cedar Park, TX
Did a great job.
Susan - Georgetown, TX
Great Customer Service
Juanita - Austin, TX
Victor - Hutto, TX
Shirley - Lago Vista, TX
James - Spicewood, TX
This is the second time I've had someone out to fix this issue of an intermittent and annoying squeak that comes from my new dryer. The problem has not been resolved. I've even provided playback on a video I took documenting the issue to the technician.
Great service technician
Dawna - Austin, TX
Brandy - Belton, TX
Problem not fix
Jocelyn - Austin, TX
Unfortunately the problem with my fridge wasn't fixed. The guy tried, but the vibranting sound is still a problem.
service as promised
Daniel - New Braunfels, TX
we are appreciative of the professional service delivered to us on our Whirlpool refrigerator by Diego Gomez.
Donny - Robinson, TX
Review - Thomas Lott
Service for recurring microwave failure was good (and professionally conducted). Microwave is functioning again but has failed three times previously due to an unknown root cause - hoping for a permanent fix this time.
Great Timely and Honest Service
Keith - Austin, TX
Great service, but my ice maker is still not making ice
Jerry - Georgetown, TX
Ray - Jonestown, TX
Tec showed up ahead of schedule. Very knowledgeable, professional and courteous. Fixed the problem!! Great job!!
Steven - Marble Falls, TX
Jennifer - Spicewood, TX
He was quick, on time, and clean
Carla - New Braunfels, TX
The repairman was very nice and got the job done quickly. I was very happy.
Manuel - Cedar Creek, TX
April - Austin, TX
Good thorough service with a smile.
WASHER WHIRLPOOL WTW7500GW3 Arrived onsite for washer lid cracked. Upon arrival found lid right side cracked. Replaced lid and tested. Unit is now operating as designed. Job Completed.
RANGE WHIRLPOOL WFE505W0HS1 Arrived on site to replace hinges. Replaced hinges test unit and unit test good job complete.
REFRIGERATOR AMANA AFD2535DEW "Arrived on site to inspect refrigerator FC door not closing all the way. Upon further inspection, I found that the right rail was jammed and not able to close. I removed the door and adjusted the rail and rack shaft and re-installed the door and tested. Door is closing and sealing as designed. Using my shop vac, I cleared all of the ice/frost from the FC section. No water leaks observed during service, job completed."
DISHWASHER KITCHENAID KDTE204ESS2 "Arrived on site for Dishwasher won't complete a cycle. Sometimes it will fill with water and start a cycle open the detergent dispenser, and then stop. The blue light remains on, but the dishwasher stops working. The drain function works fine. AFTER DROPPING THE SOAP IT GOES SILENT AND JUST STOPS DOESN'T ADVANCEPlaced in diagnostics and got F7E1. Ran full diagnostics and after water fill you only heard clicking. Removed door panel and tested for proper voltage. Pump and motor has failed. Removed pump and motor and installed new pump and motor. Ran diagnostics again. Dishwasher operating as designed. No leaks detected. Job completed."
WASHER WHIRLPOOL MVW7232HW0 "Arrived on site for customer complaint of error codes, found error codes F0e9 and foe5 in diagnostics mode, found unit was not level, I leveled unit and ran spin test, unit tested good.
ICE MACHINE KITCHENAID KUIX535HPS00 "Arrived on site to test unit for loud noise. Found cap tube was vibrating on condenser. Moved cap tube, tested unit, unit sounds good. Verified with owner noise is gone. No leaks detected. All functions worked good in diagnostics. Job complete."
MICROWAVE WHIRLPOOL KOCE500ESS09 "Arrived on site to replace harness with door switches, after replacing, unit tested good."
OVEN WHIRLPOOL WOS92EC0AS02 Arrived onsite to replace previously diagnosed parts. Replaced glass and fuse. Tested unit to 350 degrees and unit is functioning properly. Job complete
DISHWASHER WHIRLPOOL WDT920SADM2 "Arrived on site to test unit for not filling with water. Found bad inlet valve. Replaced valve, tested unit, unit works good. No leaks detected at time of service. Job complete."
WASHER WHIRLPOOL WFW5620HW2 Arrived onsite for unit shaking more than usual. Customer said floor was re done not too long ago. Looked at unit. Found that the unit is resting on the plastic tub. Re leveled unit. Tested unit at maximum speed. No irregular vibrations at this time. Job complete
REFRIGERATOR WHIRLPOOL WSR57R18DM02 "Arrived on site to inspect fridge for not cooling, upon inspection found the installation was done incorrectly and must be fixed, right side evap was covered in frost, heater worked and control sent voltage, ordering thermistor and instructed customer to defrost fridge and get with installers. ; ordrng 1 WPW10383615 (THERMISTOR ) and 1 W10383615 (EVAP THERMISTOR )"
REFRIGERATOR WHIRLPOOL WSR57R18DM02 "Arrived on site to replace evap therm and therm. Replaced parts, tested unit and control box was acting erratically. Needing control box to fix issue. Office to reschedule.; ordrng 1 W10608692 (cover) and 1 W11282569 (contrl-box)"
DRYER ROPER RED4516FW0 "Arrived onsite for the dryer not spinning. Replaced belt, idler pulley, motor pulley. Dryer tested fine and is heating fine. Complete"
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived on site for refrigerator not allowing water filter to stay in properly. Water pressure to the fridge seemed fine and not too high but the casing around the filter that holds it in place is not latching on properly and the filter head is showing a filter out whenever its activated; ordrng 1 WPW10394053 (housing)
DRYER MAYTAG MEDB765FW0 "Arrived on site to test unit for clean vent light constantly illuminated. Ran air flow test and found unit was not receiving proper ventilation. Customer cleaned venting leading to exterior. Tested unit and air flow was now good but light stayed illuminated. Checked all sensors and all tested good. Checked venting in unit and its all clear. Found bad control board. Replaced control, tested unit, unit works good. Job complete."
ICE MACHINE KITCHENAID KUIX535HPS00 "Arrived on site for customer complaint of no ice production, found unit would not circulate water, fill to proper amount and will not drain the reservoir. Ordering circulating pump and reservoir drain pump. ; ordrng 1 WPW10489125 (Pump)"
WASHER WHIRLPOOL MHW6630HW2 arrived on site and inspected washer and did not find any water trails or signs of leaking. Inspected Bellow, Dispenser drawer, and vent hose on the top of the tub. Spoke with techline and this unit has already been updated and service pointer W11481731 Was already updated at the factory. Requested that customer continue to monitor washer. Took several pictures, Tech line does not have any recommended parts or repairs to address experience 7729598309"
WASHER MAYTAG MVWB835DW0 "Arrived on site to inspect washer for not starting, replaced console per last visit and washer started immediately, checked for functions and found no issues. . Complete"
DISHWASHER FRIGIDAIRE FBD2400KB10B Arrived on site for dishwasher leaking. I inspected the unit and work area. I found the spray arms melted and spraying water directly into the door seals causing them to leak and water to splash out. The spray arm will need to be replaced. ; ordrng 1 5304518927 (SPRAY ARM )
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site to test unit for unit leaking. Test unit and found unit leaking from vent. Ordering vent office to reschedule. ; ordrng 1 W11227945 (DEFLECTOR ) and 1 WPW10329609 (VENT)
WASHER WHIRLPOOL WFW9200SQ03 "Arrived on site and found washer is stacked, Bellow spring is loose and sitting inside tub. Reattached it and sent a short video to KB/AHS of Bellow now attached properly. Also found one baffle is broken off inside basket, this will need to be ordered, took picture.; ordrng 1 WPW10250572 (Baffle)"
OVEN WHIRLPOOL WGE745C0FS01 Arrived onsite for oven not heating properly. Upon inspection I found good voltage to the unit. I accessed the rear panel and found the lower bake element was disconnected. I also found the lower sensor slightly out of range. I replaced the sensor and reassembled the unit. I found the unit now heating properly. The customer brought to my attention a broken door handle and panel. I found the door panel separating and the screw not able to make good contact with the handle I added a piece of plastic in the screw port to get them by unit we can return with a door assembly. Ordering Door assm (W10877562). Office to R/S due to part availability. ; ordrng 1 W10877562 (glass-door)
DISHWASHER WHIRLPOOL WDT730PAHZ Arrived on site to test unit for leak. Found unit had water and food pieces in dishwasher. Found water and food was from not having a high drain loop causing back flow. Installed high drain loop, tested unit, and found no leaks form connections at time of service. Gaskets are sealing good.
REFRIGERATOR JENN-AIR JB36NXFXRE01 "Arrived on site to inspect fridge for a bent door, upon inspection found the inner door was not bent, all the door hardware was loose and causing gapping, tightened down all hardware and checked for gaps, none found. Complete"
WASHER ROPER RTW4516FW2 Arrived on site for washer not running through cycles correctly. Upon arrival I found unit was in flood mode. The Drain pump wire harness had broken from the pump. I repaired the harness an reassembled unit. After repair unit is functioning as designed. Call complete.
MICROWAVE WHIRLPOOL WMH53521HZ4 Arrived on site for microwave with the light under unit not turning off. Found that the control panel was not responding and allowing light to turn off. Replaced control. Tested unit and unit now working as designed.
REFRIGERATOR GE GTS18DBMCLWW Arrived onsite for the refrigerator making a loud noise. Upon arrival customer had unplugged the refrigerator for a whole day and it was unplugged. Plug refrigerator back in and compressor came on and is running good. Evaporator fan is running and a frost pattern was forming. Waited a few to see if the noise would come back and nothing. Advised customer to take a video recording of the noise if it comes back. Refrigerator is cooling and running fine. Complete
DRYER WHIRLPOOL WED5620HW1 "Arrived on site for dryer making a noise. I inspected the unit and work area. I found the dryer making a screeching noise and a loud thump. I completed service pointer W11378591A, after finding marks under the drive motor plate. I also replaced the tensioner pulley, due to it making a screeching noise. I reassembled the unit. I placed a blanket in the dryer and tested it in front of the customer. The noise is gone and the customers agrees. Job complete."
REFRIGERATOR WHIRLPOOL WRS325FDAM02 Arrived onsite for the refrigerator leaking water. During testing found that the leak is coming from the freezer section coming from the drain. Drain is clogged. Removed drain tube and removed the clog that was inside it and removed ice build up on the bottom liner of freezer . Clogged was removed and drain is clean and clear of debris.
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 "Arrived on site to inspect fridge for not lightning of closing correctly, upon install of led found the left side slide holder had cracked causing gap in door, was not visible due to ice last time. Ordering holder. Office to reschedule; ordrng 1 W10284684 (HOLDER ) and 1 W10284685 (HOLDER )"
WASHER WHIRLPOOL WTW4850HW1 "Arrived on site to inspect washer for leaking, upon inspection found the leaking originating from back right, could not find any cracks but all hosing did not leak, ordering tub and retuning with drain system. Office to reschedule ; ordrng 1 W10238320 (TUB)"
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived on site and tested operation. Found error for heater. Cleared faults and ran hot water before starting automatic diagnostics. Unit finished diagnostics and all functions test good. Instructed customer that the unit may run for 4-6 hours on first cycle as it will be calibrating all sensors after running diagnostics. Also found upper manifold not attached to sump assembly causing poor wash performance on upper rack. Reassembled and tested operation. Unit tests good. Job complete
RANGE WHIRLPOOL WFE505W0JZ0
WASHER MAYTAG MHW5500FW1 Arrived onsite to install previously diagnosed parts. I installed the bellow and tested the unit through diagnostics cycle. The unit is working as designed at this time. No water build up and no leaks were detected during time of service. Job complete.
OVEN WHIRLPOOL KODE500ESS05 "Arrived on site to inspect oven for not heating correctly, upon inspection found the oven working correctly but was too hot, found the oven was calibrated up 20, recalibrated and tested. No issues. Complete"
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived onsite for door to unit not staying open or completely closed. Tested door. Door would not hold in position. Looked at unit. Found that pads had both come off. Replaced pads. Tested unit. Unit tested good. No issues at this time. Job complete
DISHWASHER WHIRLPOOL KDTE204KPS0 Arrived onsite for unit making noise when opening the door. Tested door. Found that the kick plate was not screwed on properly but backwards. Re attached kick plate correctly. Tested unit. Unit tested good. No leaks at this time. Job complete
REFRIGERATOR WHIRLPOOL GZ25FSRXYY2 "Arrived onsite for refrigerator pouring slowly, ice maker auger not turning off and unit having ice on bottom. Upon arrival found auger operating as designed UI needed to be reset. Found reservoir not allowing water to travel through correctly. Replace reservoir and tested unit is now operating correctly. Found drain tube clogged. Used needles to clear. Job Completed."
DISHWASHER KITCHENAID KDFE104DSS4 Arrived on site to install previously diagnosed parts. Installed new sump and motor and tested unit. Unit now working as designed. Call complete.
REFRIGERATOR GE Gfe28gskfss Arrived onsite for the refrigerator having intermittent cooling issues and drain tube is clogged. Replaced main control and drain tube and removed the ice build up and clogged that was in the drain.
WASHER WHIRLPOOL WTW8040DW4 Arrived on site for washer not working correctly after previously repaired and rebuild. Con further inspection and entering diagnostics I found that there was an F7e9 error code indicating that the rotor was locking up on the unit. Upon further inspection of the rotor I found that there was nothing causing the road to get stuck and it freely spun as designed. After disassembling the rotor and stater from the gear case I was able to determine that the gear case is grinding internally and the gears for agitation mode when the gear case is activated is not aligned correctly we will need to return with new gear case in order to resolve the issue office to reschedule once availability of parts is known; ordrng 1 W10734521 (slider) and 1 W11455453 (GEARCASE)
ICE MACHINE KITCHENAID KUID508ESS2 "Arrived on site for no ice. Ran diagnostics found weak water flow to reservoir with filter installed and removed diagnosed a defective valve,replaced valve ran diagnostics good water flow unit passed all other test.
DISHWASHER GE ZDT915SSJ2SS Arrived onsite for dishwasher leaking from bottom error code. Upon arrival found I could not get unit to repeat error. I found a little moisture and dripping coming from inlet valve. Tightened connections on inlet and drain pump and found unit not leaking. Found gasket in top right corner loose. Unit gasket is undamaged upon inspection just was loose. Tightened just in case. Job Completed.
COOKTOP WHIRLPOOL WCG97US0HS00 Arrived on site for right side burners taking awhile to ignite . Getting good spark and flame . Ordering caps and both burner heads . No gas leaks detected at time of service. Call to set return ; ordrng 1 W10833886 (CAPS SET ) and 1 WP8286813 (BURNER HEAD ) and 1 WP8286814 (BURNER HEAD )
DISHWASHER KITCHENAID KDTM354EBS3 Arrived on job to replace previously diagnosed part. After replacement test operation. No leaks detected at time of service.
OVEN WHIRLPOOL RBS305PDB14 Arrived on site to install previously diagnosed parts. Gained access to TOD and sensor and replaced both. Tested unit and unit now working as designed.
WASHER WHIRLPOOL WTW8000DW0 Arrived onsite for washer leaking. Upon inspection I found the valve leaking when engaged. The unit will need a new valve for repair. Ordering Housing (W11173597) and returning with other parts just in case. Office to R/S due to part availability. ; O-emld tckt
WASHER MAYTAG MVWC565FW1 "Arrived on site for washermaking a grinding noise, not cycling correctly, and shutting off early. Upon arrival main contrl was receiving 120v. Unit would power on but main contrl would sometimes randomly shut down, also during agitation and spin the gearcase would occasionally grind internally when going into high speed spin and agitation. Office to reschedule once availability of parts is known.; ordrng 1 W11026785 (motor-drve) and 1 W11454734 (GEAR CASE)"
DISHWASHER WHIRLPOOL WDF130PAHS1 "Arrived on site to inspect dishwasher not working. Upon further inspection, I placed the unit in diagnostics showing error code F4E3-motor failure. Cleared the code and continued with testing. Water filled the tub and the motor failed to come on. Advanced through testing and the dispenser, drain pump and element all operated as designed. I removed and replaced the sump/motor assembly and retested. Unit is operating as designed. No water leaks observed during service, job completed."
MICROWAVE GE JVM1540SM5SS "verified M&S with customer, found that during cooking per the customer the upper cavity caught on fire. Verified that cavity cover had caught on fire and melted into cavity. Cavity looks to be burned from melted cover."
OVEN WHIRLPOOL WOD51EC0HS01 "Arrived on site to inspect oven for not heating or allowing selections, upon inspection found the console non functional, replaced console and tested for issues, no issues found. Complete"
REFRIGERATOR KITCHENAID KRFC704FSS00 Arrived onsite and found unit ff evap drain not draining properly. Will need to be steamed to ensure no lasting obstructions. Advised customer that cabinet will need to be fully disassembled. Customer has asked to be rescheduled by the office. ; saved tckt
OVEN WHIRLPOOL WEG745H0FS0 Arrived on site to test unit for door not closing correctly. Test unit and found bad hinges. Test unit and unit test good job complete
DISHWASHER WHIRLPOOL KDTE204EPA "Arrived on site to inspect dishwasher for not starting. Upon inspection found the motor not starting, replaced motor and found no change, ordering sump and control. Office to reschedule ; ordrng 1 W10902005 (CONTROL ) and 1 W10917109 (SUMP)"
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Arrived on site for a refrigerator thats not making ice. Inspected unit and work area. Removed ice bin and found ice bin completely full of ice. Customer advised that they hadnt checked in the last week or removed any ice from the dispenser. Play Stina and service diagnostics and found all tests and diagnostics passed for thermistors. Jumped icemaker and icemaker harvested and filled as designed. Went over common issues with icemaking and customer advised that the door had been left open a couple of times. Advise the customer that that would cause this issue and went over user guide. Unit is working as designed. Complete.
REFRIGERATOR JENN-AIR JB36NXFXLE01 "Arrived on site for no ice. Found switch not fully engaged with bucket installed preventing icemaker to run through a harvest,adjusted switch assembly power cycled unit,icemaker ran through a harvest and filled with water."
REFRIGERATOR KITCHENAID KRFF507EBL01 "Arrived on site to replace parts from previous diagnosis. Replaced harness, support and evap cover. Tested unit, unit works good. No leaks detected. Job complete."
REFRIGERATOR FRIGIDAIRE FRT21P5AW4 Arrived to inspect freezer frost and refrigerator section not cooling.Confirmed the complaint and found a massive ice buildup on the evaporator and in the damper to the refrigerator.Issue is caused by a defective defrost timer and tstat.Quoted the landlord and was given approval to repair the unit.
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived onsite to install previously diagnosed parts. I received the wrong part I am ordering the main Control (WPW10675033). Office to R/S due to part availability. ; ordrng 1 WPW10675033 (cntrl-elec)
WASHER MAYTAG MVWB765FW3 "Arrived on site to diagnose a washer that is making unusual noise. Rotor mounting bolt is stripped preventing inspection of motor assembly. Gearcase, clutch, slider, rotor, stator, and mounting bolts will need to be replaced to complete repairs. Office to set return appointment.; ordrng 1 W10734521 (slider) and 1 W10752189 (screw) and 1 W10754448 (clutch) and 6 W11027980 (screw)s"
RANGE SAMSUNG NX58H5650WS/AA Arrived on site and tested operation. Found flames have orange outer coating when burning on all burners. Inspected regulator and found no visual failure. Customer has ionizers in home which may be causing flame issue. Customer also running humidifier in back room when heater is on at night. Customer will leave ionizers unplugged and humidifier off for several days to see if flame colors change. Job complete
VENTHOOD WHIRLPOOL UXT4230ADS2 Arrived on site to diagnose a vent with a life that is randomly turning off. Tested all parts and components and found no issues with wiring or switch for light. Advised homeowner on findings and homeowner will replace bulb.
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 "Arrived on site for no cool. Fans running,compressor not powering on,replaced starter to compressor same issue diagnosed a defective compressor,ordering compressor assembly. collected service call fee. Ordering compressor and drier.; ordrng 1 Wpw10143759 (Drier uv) and 1 W10507884 (Compressor) and 1 W10913906 (Access valve) and 1 2hrs (2 hrs)"
RANGE WHIRLPOOL WOS31ES0JS01 Arrived on site for RANGE CONTROL PANEL DAMAGE CONTROLS ARENT RESPONDING DUE TO DENT CONTROLUI not responding every time bake is pressed. UI is faulty. Replaced with new UI and bake is working every time its pushed. No further repairs needed. Job completed.
DISHWASHER GE GSD2101V35BB "Arrived on site and sound dishwasher is unresponsive, inspected incoming power at terminal block and there is no voltage. Attempted to uninstall dishwasher to access outlet behind it and water valve will not turn off and there is not enough slack to remove dishwasher without disconnecting waterline. Was able to reach outlet and unplug dishwasher and use another outlet with an extension cord and dishwasher will run properly. A plumber will be needed to correct incoming water valve underneath sink and then an electrician will be needed to replace/correct outlet behind dishwasher, job complete"
WASHER WHIRLPOOL WTW5000DW2 Arrived on site for washer loud when filling with water and not completing cycles. Tested and inspected unit and found failed inlet valve. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
WASHER WHIRLPOOL WFW6620HC0 "Arrived on site for customer complaint of unit leaking, found unit had a torn bellow, and leaking from dispenser area as well. Also found unit would not go into diagnostics, UI panel not responding. I reset control, unit still would not go into diagnostics mode.
REFRIGERATOR WHIRLPOOL KRFC302ESS02 "Arrived on site for customer complaint of unit not producing ice, found unit failed when I jumped t and h, found no power getting to ice maker, ordering control and ice maker. ; ordrng 1 WPW10120827 (Control) and 1 W10889233 (Ice maker) and 1 Cnote (Office to reschedule)"
OVEN WHIRLPOOL WFE515S0JS0 Arrived onsite and replaced load spring All checks good. Unit is now operating as designed.
WASHER MAYTAG MTW5840TW0 Arrived on site to diagnose a washing machine that will not spin. Tested unit and found motor shaft rounded preventing connection with drive coupling. Replaced motor and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
REFRIGERATOR WHIRLPOOL WRS315SDHM05 Arrived to inspect and replace the freezer door.Removed and replaced it and unit now works properly to customers satisfaction.Job completed
RANGE WHIRLPOOL WOS51EC0HS01 "Arrived on site to inspect wall oven error code. Upon further inspection, I placed the unit in diagnostics and checked error codes and found F8E0 & F6E4. Following the tech sheet, I removed and replaced the main control and tested. The unit is showing proper voltage at the control and all components are operating as designed. I advised the customer of my repairs. Job completed."
DISHWASHER WHIRLPOOL WDF330PAHB1 Arrived on site to test unit for not washing test unit and found bad wash motor. Test unit and unit test good job complete
OVEN GE PT916SM2SS Arrived on site for oven not operating. Found that unit will need to be power cycled. Power cycled and tested unit and all operations are normal.
REFRIGERATOR WHIRLPOOL WRF767SDEM00 "Arrived on site ,replaced control and power control. Tested unit all checked normal. IM a completed and filled icemaker . No water leaks detected at time of service. Job complete ."
RANGE WHIRLPOOL WFE515S0JS0 "Arrived on site and inspected range and found one wire to terminal block is damaged, replaced terminal block and wire and range is now operating properly, job complete."
DISHWASHER WHIRLPOOL WDF330PAHS2 Arrived onsite to replace previously diagnosed parts. Replaced heating element. Tested unit and unit is functioning properly. No leaks present at this time. Job complete
REFRIGERATOR WHIRLPOOL WRX988SIBM01 Arrived onsite for the refrigerator RC evaporator frozen solid. Found that I was sent with the wrong harness . Sent pictures to parts and talked with Shana and will need to reschedule the call. ;
MICROWAVE GE PVM9195SF1SS "Arrived onsite and found unit would need fuse, switch, holder and door as the spring strike assembly has broken. Advised customer on findings
RANGE FRIGIDAIRE FGGF3685TSA "Arrived on site for customer complaint of oven not heating, found burner tube broken where the ignitor attaches causing ignitor to touch the burner and break. Ordering burner, ignitor, and screws. ; ordrng 1 5304518545 (Burner) and 2 5303289910 (Screws)s and 1 Cnote (Office to reschedule)"
OVEN WHIRLPOOL WFG720H0AS1 Arrived onsite for unit not staying ignited. Upon arrival found unit would ignite and get to temp but would not reignite as unit cooled. Replaced unit ignited and tested. Unit is now operating as designed.
REFRIGERATOR KITCHENAID KRFC704FPS03 "Arrived on site to replace previously diagnosed parts, after replacing, unit tested good."
REFRIGERATOR WHIRLPOOL WRF954CIHB01 Arrived onsite for unit not dispensing water often once again. Tested unit. Water was working. Called tech line. Suggested to put on a water regulator to the unit for issues with pressure to the unit possibly causing the water dispenser to not work from time to time. Got Part number w10786952 and sr#7729598986. Office to reschedule ; ordrng 1 8212547RP (tube-water) and 1 w10786952 (valve)
WASHER WHIRLPOOL WFW6620HC0 "Arrived on site , for clamp coming off . Found bellow torn where clamp attaches . Replaced bellow . Ran both diagnostics tests . All checked normal . No water leaks detected at time of service. Job complete ."
MICROWAVE KITCHENAID KOCE500ESS08 "Arrived onsite for previously diagnosed parts. Upon arrival turned unit off at breaker replaced inverter, tested, unit error remained, replaced control, tested unit error still remained, replaced magnetron, tested unit is now operating as designed. Job Completed."
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site for NOT DRYING THE DISHES AT ALL--DISHES ARE COMPLETELY WET AFTER CYCLE--TRIED ALL THE CYCLES AND NOTHING WORKS NO HEAT AT ALL --HAS NOT BEEN USING A RINSE AIDPlaced dishwasher in diagnostics and no error codes came on. Ran a full diagnostics and heating element came on at the end. Had customer feel the presence of heat when door was opened. Advised customer to purchase rinse aid and utilize the normal cycle along with selecting heated dry and high temp options to get best drying results. No leaks detected. No repair needed. Dishwasher operating as designed.
REFRIGERATOR WHIRLPOOL WRX988SIBM01
DISHWASHER WHIRLPOOL WDF760SADM3 "Arrived on site for customer complaint of unit leaking, found leak was caused by soap suds, I ran cycle with no soap, unit tested good."
WASHER WHIRLPOOL WTW5105HW0 Arrived onsite for unit making ticking sound. Upon arrival found unit bottom was loose. Tightened unit. Tested unit is now operating as designed. Job Completed.
WASHER GE GTWN4250D1WS "Arrived on site to diagnose washer with issues starting. Found the button for start had been pushed out of its seat. Advised customer I can try and reseat it. Unplugged unit and reseated the start button rubber. Retested and start is working. When I plugged the unit back in it sparked from the outlet, and control will not engage a cycle. ; ordrng 1 WH12X10614 (washing machine main)"
DISHWASHER GE GSD1100G00WW Arrived onsite for the dishwasher leaking water. Replaced the inlet sump and tested. There is still a leak. The leak is coming from the water inlet hose. Will need to replace it as well. Ordering parts and office to schedule. ; ordrng 1 WD18X0202 (Water inlet hose) and 2 WD01X10065 (Clamps)s
DISHWASHER WHIRLPOOL WDT720PADM2 Arrived onsite for dishwasher leaking from bottom. Upon arrival found unit had F9 E1 diverter error. Upon inspection found unit sump and diverter damaged. Ordering sump off to reschedule due to part availability. ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 WPW10671941 (SUMP)
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived on site to install previously diagnosed and ordered parts. Due to the bottom area of the FC door being warped, I removed and replaced the door and using my heat gun, I shaped the door gasket and tested. Door is sealing properly. Also, due to the right RC door gasket being torn, I removed and replaced the gasket and used my heat gun to shape the gasket. Tested the door and its sealing properly. No water leaks observed during service, job completed."
REFRIGERATOR WHIRLPOOL WRX735SDBM02 Arrived on site for ice not dispensing and the ice been being stuck. I removed the ice bin and found the ice bin latch broken and not disengaging the latch. I removed the out cover and found the lever broken. I inspected the ice maker and found it full of ice build up. I removed the ice and reinstalled the ice maker and found it working as designed. The ice bin will have to be order to complete the repair. The office will reschedule when we have an eta on the part. ; ordrng 1 W11185686 (ice-contnr)
DISHWASHER KITCHENAID KDTM404KPS0 "Arrived on site to install previously diagnosed and ordered part. Due to the wax fan motor failure, I removed and replaced the fan motor assembly and tested. Unit is operating as designed. No water leaks observed during service, job completed."
WASHER MAYTAG MVW7232HW0 Arrived onsite for the washer not spinning properly. During testing found that the washer was out of level causing the issue. Leveled the washer and tested. All functions tested good. Complete
DRYER SAMSUNG DV42H5000EW/A3 Arrived on site for dryer not drying and light coming on by itself. Tested and inspected unit and found failed duct assembly and PCB control. (See SD-QuickPic) informed customer on this. No repairs are to be done at this time.
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site for Plastic post that connects the 2 sliding tracks on left side of upper rack is brokenRemoved damaged adjusters from rack and installed new adjuster kit to rack. Job completed.
REFRIGERATOR WHIRLPOOL WRF535SWHZ03 "Arrived on site to inspect refrigerator with doors not level and not closing. Upon further inspection, I found the unit needing to be leveled and the left RC door closer broken. Using part #W10918008 from my van stock, I removed and replaced the closer and leveled the unit. Tested the doors closing and they are operating as designed. No water leaks observed during service, job completed."
WASHER WHIRLPOOL WFW95HEXW2 Arrived onsite for unit giving F8E2 error code. Put unit in diagnostics. Found that F8E2 dispenser system error. Let customer know the switch needed to be replaced. Replaced switch. Tested unit. Unit tested good. No issues at this time. Customer also wanted the bellow to be replaced. Ordered bellow. . ; ordrng 1 WPW10237499 (bellow)
WASHER MAYTAG MVWP575GW1 "Arrived on site to install previously diagnosed parts installed new control and tested unit. Found water coming in on normal cycle to average at 84° F, but the mixed, delicates, and bulky deep water wash cycles to have a much hotter temp. Called techline and spoke with Robert, found unit was working as designed. Received SR# 7729138080
REFRIGERATOR WHIRLPOOL WRF954CIHV01 Arrived on site and installed new ui and motor. Tested operation and found ice dispenser motor is still not getting voltage. Tested voltage at main control and found relays quickly engaged then disengage. Customer also asked about right side gasket. Found lower flap that covers mullion tearing off. Unit will need new main control and right door gasket to repair. Office to schedule return services due to part availability ; ordrng 1 AUTHO (AUTHO) and 1 W10917312 (gasket-dor) and 1 W11450890 (CONTROL)
REFRIGERATOR GE GFSS6KKXASS "Arrived on site to install all previously diagnosed parts. Icemaker was still not producing, so replaced icemaker and verified fill. Found left drain is draining fine, right drain is obstructed. Tried to clear but could not get anything far enough down to fully clear. Smoked / steamed it out but still did not get any increased draining. RC doesnt have a drain and the water is coming from either the icemaker or the reservoir which was frozen. Advised customer to update if they see a bunch of ice or water, but its likely icing due to the insulation breaking down and will make it in repairable. All repairs I can perform at this time have been completed. Call complete, no leaks found."
REFRIGERATOR AMANA ASI2575GRS03 "Arrived onsite at unit 6102 for water dispenser not functioning. Upon inspection found frozen water line. Defrosted line, tested unit and unit is functioning properly. No leaks present at this time. Job complete"
OVEN WHIRLPOOL KEBK206SSS04 Arrived on job for complaints of top oven not heating. Found fuse for top oven open.After replacement test operation oven now heating.
REFRIGERATOR JENN-AIR JFFCC72EFP00 "Arrived onsite for the refrigerator leaking water. Called tech line and went through the testing process once again. Tested ice maker fill test passed, dispenser test. Passed. Compressor test and it passed filled evaporator drain pan again and no leaks. Ran my hand across the water line coming from the home and I found a small pin hole in the water line that was leaking. Finally the leak presented itself. Remove part of the water tube that was leaking and reconnected it to the reducer and leak is gone. Customer will monitor. Sr 7729548899. Complete"
DRYER WHIRLPOOL MEDB835DW "Arrived onsite for dryer making loud noise a few minutes after running. Upon inspection I found the unit would make a loud crackling or popping noise after a few mins of use. Almost like rocks in the blower tube. The unit had stored error codes for Restricted airflow incorrect line voltage and UI stuck button, I accessed and tested voltage at the terminal block under a load and found it staying at a consistent 240Vac from L1 to L2 and 120Vac from each terminal to common or ground. I removed the front panel and jumped the door switch so I could test the unit and watch the components. I tested the element and it tested good. After running the unit for about 10 mins I could no longer hear or locate any abnormal noises. I believe there were rocks in the blower tube that shot out once I tested the unit with the hose off. The unit is working as designed at this time and no abnormal noises.
DISHWASHER MAYTAG MDB9959SKZ0 Arrived onsite for dishwasher drain pump not working. Upon arrival found unit draining as designed. Unit is not showing any error codes. Found unit however had loose connection through drain. Tightened connects and tested could not get unit to repeat error. Tested again found unit control inconsistently sending voltage to drain through cycle. Ordering control. Office to reschedule due to part availability.; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W11410063 (CONTROL )
RANGE WHIRLPOOL WFE320M0JB0 Arrived on site to test unit for unit being to hot. Test unit and calibrated unit -10°. Advised customer they could do the calibration job complete.
DRYER WHIRLPOOL MED3500FW "Arrived on site and inspected dryer and found it is very noisy while running. Disassembled dryer and added sound pad between motor mounts and base of dryer but this did not correct any noise.
DOWNDRAFT JENN-AIR JVD0303GS0 Arrived on job to replace previously diagnosed parts after removing cover discovered the control fell inside of compartment. Replaced control and it works sometimes. Will need to replace control. ; ordrng 1 W11227466 (cntrl-elec)
DISHWASHER WHIRLPOOL KDTE234GPS0 "Arrived on site to inspect rust in the dishwasher. Upon further inspection, I found rust spots on the inner door under the dispenser and rust spots on the left side wall of the tub. Contacted techline and spoke to Sterling and advised of my findings. He recommended that I use a magic eraser to get it off. I tried and the rust remained. Techline recommended that I use 2 tablets of affresh with a magic eraser to remove the rust stains. Advised not to replace parts as the issue does not interfere with operations and is considered cosmetic. Provided file number #7729586433. Advised customer of my conversation with techline and their recommendations. I am ordering the affresh and office to return service.; ordrng 1 W10282479 (cleaner)"
MICROWAVE WHIRLPOOL WMH78019HZ0 "Arrived onsite to replace previously diagnosed parts. Replaced door, tested unit and unit is functioning properly. Replacement part was not the correct color. SS door is needed. Need to order W11188093 SS door.; ordrng 1 W11188093 (door/mw)"
RANGE WHIRLPOOL WEG750H0HZ0 "Arrived on site for oven bake not heating. I inspected the unit and work area. I found the bake ignitor not sparking. I replaced the ignitor. I tested both bake and broil. I found none of the ignitor sparking on bake, and they both spark on broil. I gained access to the main control and replaced new. I reassembled the unit. I tested it and it is now working as designed. Job complete."
WASHER WHIRLPOOL MVW7232HW0 Arrived on site for washer with error code. Tested and inspected unit and found issue due to unit getting out of balance due to improper water from issues with valve. Ordering needed part. Ordering to schedule return trip. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W11400157 (VALVE WITH HOUSING )
REFRIGERATOR WHIRLPOOL WRX988SIBM01 "Arrived on site for refrigerant leak. Replaced evaporator,secured new thermistor harness to correct location on suction line using foil tape and a zip tie,replaced compressor and drier. Vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good unit cooling down correctly"
WASHER MAYTAG MVWB865GW0 "Arrived on site and inspected washer and found saved error codes F0e3, f0e4, f3e2, f8e1 ran functions in manual diagnostic and found cold water valve is constantly dripping but when activated there is no water flow. A new water valve assembly will be needed to correct the issue.; ordrng 1 W11172234 (Valves)"
REFRIGERATOR KITCHENAID KSCS25FTMS00 "Arrived on site and found another technician has already been on site, flooring was installed and they left the edge in front of the refrigerator which prevents it from being pulled out of its alcove. Sent pictures to DW, there is also not enough clearance above refrigerator. Can hear a clicking noise coming from the rear of the refrigerator but without being able to uninstall it could not diagnose properly.
DRYER WHIRLPOOL MED7230HW0 Arrived on site to diagnose a dryer that is not completing cycles. Tested unit and found moisture sensor error saved in control. Found terminal for moisture sensor was not fully crimped at time of manufacturing. Re-wired terminal properly and tested unit. Found all is functioning properly at this time.
REFRIGERATOR KITCHENAID KFIV29PCMS03 "Arrived on site to diagnose refrigerator making noise from freezer area. Performed diagnostic and found ice in the evap cover. Removed cover and saw ice on the top 1/3 of the evap, working down from there. Found the air return blocking pad was moved and not blocking the air out anymore. Customer approved. Melted down remaining ice and resecured pad, as well as added an additional pad to keep it from moving again. All is working as designed. . Call complete."
DISHWASHER WHIRLPOOL WDF540PADM Arrived on site to diagnose a dishwasher that is leaking. Tested unit and found water valve not closing. Replaced valve and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.
REFRIGERATOR KENMORE 106.566665 "Arrived on site for broken bracket. Replaced bracket assembly,tested water and ice dispenser unit working as designed.
RANGE WHIRLPOOL WFG550S0HZ1 Arrived on site and tested operation. Found bake and broiled not functioning. Found control sending power to dsi board but not spark. Unit will need new dsi board to repair. ; ordrng 1 W11162730 (module-spk)
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 "Arrived on site to install previously diagnosed and ordered part. Due to the ice maker fill tube failing, I removed and replaced the fill tube and tested. While removing the fill tube, I found that the ice maker fill tube chute had insulation debris inside which caused the chute to ice up and the fill tube to ice up and break causing it to leak every time the ice maker called for water. Once tested, the unit is operating as designed. Using some permagum, I sealed the fill tube at the top of the unit to insulate it. No water leaks observed during service, job completed."
WASHER WHIRLPOOL WFW6620HC0 "Arrived on site to replace previously diagnosed part, the heater with thermostat, after replacing, unit still giving error code F3e2, checked connection at control, found failed wire harness, ordering main harness and control. ; ordrng 1 W11316252 (Upper harness) and 1 W11449075 (NTC harness)"
DISHWASHER WHIRLPOOL WDF520PADM Arrived on site for dishwasher door making a noise. I inspected the unit and work area. I found the door hinges missing the pads. I replaced the pads. I had the customer test the door. They approved. The unit is working as designed. Job complete.
OVEN WHIRLPOOL RBS305PRS00 Arrived on site to test unit for error code. Found error code to be membrane not plugged in. Removed cover and found loose connection at membrane and control. Secured connection test unit and unit test good job complete.
OVEN JENN-AIR JJW2430DB01 Arrived on site to install new console to resolve stuck key error. Replaced console and set correct settings. Unit is now working as designed with no further errors.
WASHER WHIRLPOOL WFW92HEFW Arrived onsite for dispenser not functioning properly. Upon inspection found clogged dispenser assembly and visibly failed piece. Will need dispenser assembly Wpw10250742 replace. Part was RWO. Office to reschedule. ; O-emld tckt
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site for dishwasher making a noise. I inspected the unit and work area. I found the tub not filling with water. I checked voltage to th valve and found good voltage. I checked the water line and it does have water pressure. I replaced the water valve. I tested the unit and it is now working as designed. Job complete. No water leaks detected.
RANGE AMANA AGR5330BAS3 Arrived onsite and replaced the warped head and caps. All checks good. Unit is now operating as designed.
WASHER MAYTAG MHWZ400TB01 "arrived on site and inspected washer and found drain pump is getting correct voltage but not removing water.
RANGE KITCHENAID KGCU467VSS01 Arrived on site to replace harness and burner heads. Found damaged harness replaced burner head and cap. Ordering harness office to reschedule. ; ordrng 1 2HOUR (2 HOUR ) and 1 W10504821 (IGNITION HARNESS )
WASHER WHIRLPOOL WTW5000DW Arrived on site for washer not getting water. Tested and inspected unit and found failed inlet valve. Removed failed part and replaced with new. Tested unit and all operations are normal. Found small drip from supply hose due to damage hose. Instructed customer on replacing hoses due to issue. No other repairs are needed at this time.
REFRIGERATOR JENN-AIR JB36NXFXLE01 "Arrived on site for no ice. Jumped power to valve from icemaker no water,disconnected power harness to mian valve and powered valve no water exiting valve diagnosed a defective valve.; ordrng 1 W11246413 (Main valve) and 1 W11225845 (I.m. Valve)"
WASHER WHIRLPOOL WFW9600TW00 "Arrived on site and inspected washer and found it giving F20 error again. Replaced valve again and this didnt correct issue, Ran diagnostic cycle and it stops at C02 And gives F20 error code.
DISHWASHER AMANA ADB1400AGB1
REFRIGERATOR KITCHENAID KRMF706EBS01 "Arrived on site to inspect refrigerator not cooling. Upon further inspection, the customer advised that the unit stopped cooling and they cycled power to the unit and waited and it failed to cool again. After waiting a few days, it began to cool again. I tested temps in the FC=5 degrees & RC=40 degrees. I found ice built up on the cap tube and suction tube on the FC evaporator and the evap cover styrofoam stuck to the evaporator. Also found water/ice in the bottom the RC section. Due to the time it will take to repair the unit and needing authorization from extended warranty, I am ordering a CNOTE-AUTHORIZATION, CNOTE-2 HR JOB, CNOTE-LSO and will return with all prescreened parts. Office to schedule return service. No water leaks observed during service. Upon return, the FC evap motor/harness, the RC evap motor/harness, no hv control will need to be replaced and the RC evap drip pan will need be shimmed and leveled and evaporator secured to the bac
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 Arrived on site for refrigerator not cooling properly. Upon further inspection I found that the freezer side had a another defrost issue causing too much ice build up and not enough airflow of the cold air to the fresh Food section it also found this time that the diffuser is starting to fall apart inside the freezer and needs to be replaced.; ordrng 1 W11214887 (cntrl-elec) and 1 W11317276 (diffuser) and 1 W11342162 (HARNESS) and 1 WPW10384183 (thermistor)
OVEN JENN-AIR JJW2430DS01 "Arrived onsite for unit giving F2E1. Looked at unit, screen had F2E1 stuck button error. Replaced console. Tested unit. Unit tested good. No issues at this time.
REFRIGERATOR KITCHENAID KSF26C6XYY04 Arrived on site and tested operation. Found auger gear skipping off of motor drive shaft with the slightest of resistance. Upon disassembly I found the outer ice maker housing was not fully seated in door which was pushing up on the ice bin. Properly seated housing and tested operation. Ice now dispensing properly in crushed and cubed settings. Job complete
WARMING DRAWER KITCHENAID KOWT100ESS00 "Arrived on site for built in warming drawer that was not working. Upon further inspection and after testing temps I found warming drawer was not heating at all. I attempted to uninstall unit to gain access to fuse and control, but unit was catching on something in cabinet. Was unable to install unit. Customer said they had the cabinets customer made and the cabinet installers installed unit. I advised customer that before service we would need to have them uninstall unit. ; O-emld tckt"
OVEN MAYTAG MER6775AAS Arrived on site to install previously diagnosed upper bake element. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Arrived onsite for refrigerator not making ice. Upon inspection I found the ice maker failed to fully harvest a batch and ice got stuck in the teeth. The ice maker motor was dead when I arrived so I replaced the ice maker and tested the unit. The IM filled and harvested as designed. Job complete.
REFRIGERATOR WHIRLPOOL WRS311SDHM02 "Arrived onsite and found water flows slowly through the dispenser. Tested with bypass and found strong pressure at wall, replaced valve. Symptom unchanged. Ordering filter housing and pressure regulator kit. Office to reschedule. ; ordrng 1 PRESSUREREGULATOR (KIT) and 1 W11162042 (housing)"
WASHER MAYTAG MVWX655DW1 "Arrived on site for washer not operating properly. Tested and inspected unit and found failed hub, washplate and gearcase. Ordering needed part. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W11454734 (GEARCASE )"
DISHWASHER JENN-AIR JDTSS247HS0 "Arrived on site to follow up on techlines recommendations. Per techline recommendations (SR#7729478521), I unplugged the WiFi module and placed in diagnostics and tested. Unit operated as designed. I recommended that the customer run a few wash cycles and see if disconnecting the WiFi module repaired the issue of intermittent operations and if it does not to call it in for service. No water leaks observed during service, job completed."
WASHER WHIRLPOOL WFW5620HW0 Arrived on job for complaints of leaks. Found the dispenser leaks in rinse cycle. Ordered dispenser per bulletin # w11481731. ; ordrng 1 W11465532 (DISPENSER )
DRYER WHIRLPOOL WGD4815EW2 Arrived on site to diagnose dryer that is not heating. Ran unit and verified the ignitor is glowing but you can hear the regulator click and igniter goes off. Found coil valve isnt fully actuating. Replaced coil valve and retested. Unit is now heating as designed. No gas leaks found. Call complete.
RANGE WHIRLPOOL WFG320M0BS0 "Arrived on site for oven not heating properly . Found igniter not ohm properly . Replaced igniter, all checked normal . No gas leaks detected at time of service .
DISHWASHER WHIRLPOOL KUDE70FXSS6 Arrived on site to install previously diagnosed part. After installing new sump and seal there was still a leak. Quoted customer the pump and motor that comes attached to a sump. Customer agreed to the repair. ; ordrng 1 WPW10455261 (pump&motor)
WASHER MAYTAG MAH5500BWW Arrived onsite for standing water in washer after use. Put unit in diagnostics and ran test cycle. Test cycle passed. Ran error codes and found multiple instances for code 28 valve issues. Unit is showing signs of a potential valve failure. Will need to order and replace valve (WP22003834). Office to reschedule per customer approval
DRYER WHIRLPOOL WED560LHW0 "Arrived onsite for dryer noise, secured mount and padded rattling structure unit is now operating as designed. Advised concierge"
WASHER WHIRLPOOL WFW560CHW0 "Arrived onsite for broken door latch. Upon inspection found non functioning latch, broken internal components. Need to order and replace latch and strike. Office to reschedule ; ordrng 1 W11316250 (latch) and 1 W11316914 (STRIKE )"
DISHWASHER WHIRLPOOL KDTE234GPS0 "Arrived onsite for melted heater. Replaced heating element, tested unit and unit is functioning properly. No leaks present at this time. Job complete"
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Arrived onsite to replace previously diagnosed parts. Replaced thermistor, harness, control and dampener. Tested unit and water dispenser is functioning properly. Flush approximately a gallon of water through system. No leaks present at this. Job complete"