We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ1
Near San Marcos, TX 78666
Andrew
Job Details: 10/13/2022
"Arrived on site to test unit for grates not sitting properly on cooktop preventing proper use. Verified right side cooktop was not inserted properly causing excessive wobbling of grates. Adjusted cooktop, unit now working as designed. Job complete."
We serviced a
MAYTAG WASHER
Model MVWC465HW4
Near Bastrop, TX 78602
Matthew
Job Details: 10/13/2022
"Arrived onsite for washer making intermittent noise during spin cycle. Upon arrival inspected unit. Ran diagnostics and found no issues. Ran auto cycle and no noises. Ran load and noise surfaced. Disassembled entire unit. Found manufacturer debris in between basket and tub. Removed debris and tested. No more noise. Unit is functioning properly. Drain is functioning, unit was paused due to unbalanced load. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Austin, TX 78738
Leonardo
Job Details: 10/13/2022
Arrived on site to test unit for noPower. Test unit and found 120 to white. Removed terminal block and cleaned wires test unit and unit test good job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS00
Near Austin, TX 78703
Scott
Job Details: 10/13/2022
Arrived on site for fridge not making ice . Ran harvest and IM didnt advance. Valve is working . Replaced IM . Maker harvested and filled . No water leaks detected at time of service. Job complete
We serviced a
KITCHENAID OVEN
Model KODE500ESS05
Near Round Rock, TX 78681
Paul
Job Details: 10/13/2022
"Arrived on site for wall oven, inspected unit and work area. CX complaint is that top unit makes a loud vibrating noise coming from the fan while in use. Entered diagnostics and found no error codes present. Tested cooling fan and convection fan. Noise was present in the convection fan test. Removed back cover and found convection fan loose t from the back of the wall oven. Fan blade had a wobble to it. Straightened fan blades out. Unit is operating as designed. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Hutto, TX 78634
Cliff
Job Details: 10/13/2022
Arrived on site to replace previously ordered parts for refrigerator. Replaced compressor and filter drier and followed r600 procedures for vacuum and charging. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Austin, TX 78752
Joe Z
Job Details: 10/13/2022
Arrived Onsite For loud knocking noise when in use. Upon arrival test unit and unit is operating correctly with no un ordinary sounds. Customer states that the noise is louder when wet clothes are drying. Replaced supports with repair kit. Test unit with clothes and unit is operating as designed. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Hutto, TX 78634
Cliff
Job Details: 10/13/2022
"Arrived on site to replace previously ordered parts for washer. Replaced cam, belt, and shifter. Tested unit and found all is functioning properly at this time and no leaks were found at time of service."
We serviced a
WHIRLPOOL COOKTOP
Model KCGD506GSS00
Near Austin, TX 78731
Kimo
Job Details: 10/13/2022
Arrived onsite for a cooktop with knob bezel that is not Adhering to the cooktop surface. Upon inspection I found this to be true I deactivated the glue on the bezel with my heat gun and stuck it back on. Unit operating as designed. Job complete.
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Elgin, TX 78621
Matthew
Job Details: 10/13/2022
Arrived onsite for dryer not heating. Upon arrival inspected unit. Found unit powered on and is tumbling but not heating. Verified incoming voltage and found 120vac on both L1and L2 but the lines cancelled each other. 0vac across L1-L2. Notified customer that an electrician will be needed to resolve the issue. Also unit is loosing complete power when moving the cord at the receptacle. Once supply voltage is correct unit should function properly. Customer will monitor. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHM08
Near Austin, TX 78723
Wesley
Job Details: 10/13/2022
Arrived onsite and found unit unplugged in storage. Report of defrost issue. Verified heater is good and connections secure. Thermistor slightly out of range. Replaced thermistor. Unit is now set up to operate properly.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Austin, TX 78745
Scott
Job Details: 10/13/2022
"Arrived on site ,replaced suspension and drain hose . Ran calibration and diagnostics wash. All checked normal. No water leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Liberty Hill, TX 78642
Maurice R
Job Details: 10/13/2022
Arrived onsite for SP W11540964 - Special Project S17304 - PRE-ID Heater Bushing W11537778?installed heating element. Tested unit in diagnostics mode. Unit is working as designed. No water leaks detected during service.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Georgetown, TX 78626
Cliff
Job Details: 10/13/2022
Arrived on site to diagnose a dryer that is taking too long to dry. Found external venting clogged preventing airflow through unit. Advised customer on findings and that venting issue will need to be resolved prior to using unit.
We serviced a
MAYTAG WASHER
Model MVW7230HC0
Near Harker Heights, TX 76548
Tyler
Job Details: 10/13/2022
Arrived on site for washer not staying balance during spin cycle. Upon arrival confirm this year in town cause of failure was due to unlevel unit with feet not being properly adjusted to keep unit in place. Was able to adjust in love with unit and ran a drain and spin test with multiple towels to ensure unit was properly balanced. No leaks detected in unit now functioning as design. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM02
Near Elgin, TX 78621
Matthew
Job Details: 10/13/2022
Arrived onsite for refrigerator not making ice. Upon arrival inspected unit. Ran ice maker harvest and completed. Called for water and heard valve energize but no water. Pulled unit and found supply line not connected. Connected supply and tested. Unit is now functioning properly. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model MDB9959SKZ0
Near Burnet, TX 78611
Maurice R
Job Details: 10/13/2022
Arrived onsite for S.P W11540964. - Special Project S17304 - PRE-ID Heater Bushing W11537778?installed heating element. Tested unit in diagnostics mode. Unit is working as designed. No water leaks detected during service.l
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Kyle, TX 78640
Andrey
Job Details: 10/13/2022
"Arrived on site to test unit for no power, tested unit found unit has power but does not turn off when door is open, found broken door switch, replaced switch, tested unit, unit now functioning properly, job complete"
We serviced a
WHIRLPOOL DRYER
Model WED7120HW2
Near Austin, TX 78728
Vincent
Job Details: 10/13/2022
"Arrived on site for dryer, inspected unit and work area. CX complaint no power to unit. Tested voltage and only had 120VAC and it needs 240VAC to come on. Advised CX to get a professional electrician to check plug and wiring. CX will contact if any further problems continue. Job completed"
We serviced a
WHIRLPOOL DRYER
Model wcd3090jw0
Near Waco, TX 76712
Jonathan M
Job Details: 10/13/2022
"Arrived on site for a dryer that is not drying clothes intermittently. Inspected unit and work area. The customer advised that they have run through several loads where the dryer works perfectly fine but other loads do not complete the cycle and have left the clothes completely soaking still by the end of their drive cycles. I ran the unit through diagnostics and did not find any stored error codes. Ran the unit through diagnostic testing and all passed testing. Ran the unit through a normal dry cycle and found the unit heating and tumbling as designed. Spoke to SW and was advised that the issue could be with overloading or overly saturated clothes that were going into the dryer potentially causing the issue. Advise the customer that due to inability to replicate any issues or find any problems with the unit, we would not be able to make any necessary repairs. I also explained that when certain parts fail, they would fail every time, not intermittently. Are the customer advised that he thought that there may be some kind of drain pump problem but was unsure. I did verify the drain pump was fully operational and functioning as designed. Call complete."
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Georgetown, TX 78628
Gerry C
Job Details: 10/13/2022
Arrived to instal previously diagnosed and ordered part. I removed and replaced the thermostat p/n W11568584 with truck stock and tested the unit. All functions were restored to normal. Operational test good.; used 1 W11568584 (Thermostat) from stock
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US6HS00
Near New Braunfels, TX 78132
Andrew
Job Details: 10/13/2022
"Arrived on site to test unit for flames too high. Adjusted flames height, unit working as designed. No leaks detected. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Hutto, TX 78634
Cliff
Job Details: 10/13/2022
"Arrived on site to diagnose a refrigerator that is making unusual noise. Found lines in compressor section causing vibration noise, and repositioned line to reduce issue. All is working properly at this time and no leaks were found at time of service."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHB0
Near New Braunfels, TX 78130
Andrew
Job Details: 10/13/2022
"Arrived on site to test unit for clicking sound when door opening. Found loose screw. Secured screw, unit working as designed. No leaks detected. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Kyle, TX 78640
Kevin
Job Details: 10/13/2022
"Arrived on site and replaced freezer door, job complete"
We serviced a
WHIRLPOOL RANGE
Model WEE510S0FS2
Near Manor, TX 78653
Joe Z
Job Details: 10/13/2022
Arrived onsite to install previously ordered parts. Installed new control. Test unit. Unit operates as designed. Job complete
We serviced a
WHIRLPOOL FREEZER
Model KRMF706ESS05
Near Killeen, TX 76543
Tyler
Job Details: 10/13/2022
Arrived on site for refrigerator with misaligned freeze drawer(middle) in fc. Upon arrival confirmed with you and found closet failure was the middle drawer falling apart and not locking in a place properly and allow food to stay in place. Was able to adjust and realized middle drawer and verified unit could open and shut as designed with no air gaps. Call complete
We serviced a
WHIRLPOOL VENTHOOD
Model UXT4236ADS2
Near Andice, TX 78628
Maurice R
Job Details: 10/13/2022
Arrived onsite for vent hood lights not working. On inspection found it was the fan switch that was not working. Removed switch from vent hood tested the switch and the fan was working. Reinstalled the switch and it quit working. Removed it again and it was working fine when not installed. I reinstalled the switch with out the back cover on and the fan worked. But back on with out the screws and the fan worked. When screws are tighter all the way down the fan stop operating. I reinstalled the screws and just snugged them lose to the cover and the fan is working fine.
We serviced a
JENN-AIR RANGE
Model JDRP548HL00
Near Austin, TX 78744
Joe Z
Job Details: 10/13/2022
Arrived onsite for right oven door will not open. Upon arrival inspected unit and door is locked. Found the latch is stuck in the locked position. Need to replace latch. Replaced latch an test unit. Door now open and closes correctly. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM02
Near Austin, TX 78729
Luis
Job Details: 10/13/2022
"Arrived on site for freezing in fresh food. Freezer cooling correctly,found few items in fresh food ran diagnostics all test passed,adjusted freezer setting to lower air entering fresh food compartment"
We serviced a
WHIRLPOOL RANGE
Model RBS245PDB8
Near Hillsboro, TX 76645
Jonathan M
Job Details: 10/13/2022
Arrived on site for 10 an oven that has no power. Inspected unit and work area. Did confirm that nothing was working inside or on the oven itself. Checked voltage going to the control and found 122 V. Found the control making some clicking sounds but nothing happening with the user interface. The unit will need a new user interface and control for repair. Ordering parts in the office will need to contact the extended warranty due to multiple parts. Please contact the customer if parts can be found for a reschedule date.; ordrng 1 4451349 (User Interface) and 1 4453193 (Control)
We serviced a
MAYTAG WASHER
Model MHW8630HC0
Near Austin, TX 78703
Scott
Job Details: 10/13/2022
"Arrived on site for soap not dispensing . Ran diagnostics was and found water staying in dispenser, valve is working . Replaced draw . Ran diagnostics all checked normal. No water leaks detected at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM02
Near Austin, TX 78741
Joe Z
Job Details: 10/13/2022
"Arrived onsite for My refrigerator ice machine does not make ice. Also, both the refrigerator & freezer lights do not turn on anymore. Upon arrival inspected unit and found FC module is out and RC door switch needs to be replaced. Also found water dispenser is not operating. water filter needs to be replaced to fix ice maker and water dispenser issues. Left water filter off of the unit. ordrng 1 WP2149705 (Switch)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE104DSS0
Near Austin, TX 78702
Scott
Job Details: 10/13/2022
"Arrived on site for washer motor not spraying . Ran diagnostics got 8-2,6-6. and wash motor ran for a few min then quit . Wash motor is getting voltage 8-2,6-6.; ordrng 1 W10605057 (Sump motor)"
We serviced a
WHIRLPOOL RANGE
Model JIS1450DP1
Near Dripping Springs, TX 78620
Leonardo
Job Details: 10/13/2022
Arrived on site to test unit for unit shocking customer. Test unit and found melted bake element stock to cavity. Causing terminal block burn out. Will need new main harness and bake element and fuse. ordrng 1 W10779716 (Bake element) and 1 WP3196548 (Fuse thermal) and 1 W11171883 (Main harness)
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE254ESS1
Near Georgetown, TX 78626
Gerry C
Job Details: 10/13/2022
"Arrived to inspect additional leak. I found the sump assy had a prior leak to the damage that was missed. There was additional damage to the fill tube and the CX will contact a professional to remedy the issue prior to calling back for the sump and fill tube. ordrng 1 W10902372 (Sump Assy)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Georgetown, TX 78628
Lou
Job Details: 10/13/2022
"Arrived on site to inspect refrigerator door flap loose. Upon further inspection, I found the mullion on the left RC door was damaged at the top clip and the center clip was damaged, as was the mullion heater harness (photo). I am ordering the mullion and CNOTE-LSO PER CUSTOMER REQUEST and office to schedule return service. No water leaks observed during service.; ordrng 1 CNOTE (LSO PER CUSTOMER REQUEST)"
We serviced a
WHIRLPOOL OVEN
Model KFGC506JSS00
Near Dripping Springs, TX 78620
Leonardo
Job Details: 10/13/2022
Arrived on site to test unit for unit locking it self. Found bad control board and sensor and latch. Will order new sensor office to reschedule ; ordrng 1 W10859573 (Sensor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Georgetown, TX 78633
Lou
Job Details: 10/13/2022
"Arrived on site to inspect refrigerator ice maker leaking water. Upon further inspection, I found ice accumulated at the bottom front section of the ice bin and on the ice bin door lower gasket (photos). The ice bin was completely full of good ice cubes. Inspected the ice maker and found no signs of water leaks on the lower left corner the fascia. I tested the ice maker and in test 56 there were no error codes. I tested the harvest in test 57 and it harvested correctly and all cubes were the same size. I did find some of the cubes were joined together as if the ice maker fill was overfilling. I tested the fill tube and the IM did not leak, but the water was at the front edge of the tray. I contacted techline and spoke to Robert and advised of the complaint, previous repairs and my findings. Robert recommended replacing the ice maker, dual valve and installing a pressure reducer to the water line at the back of the unit. He provided SR#7734807723. I advised the customer of my conversation with the manufacturer and I am ordering the ice maker, dual valve, pressure reducer and pex water tubing. Office to schedule return service due to the availability of parts. No water leaks observed during service.; ordrng 1 W11579560 (Ice maker) and 1 W11482383 (Dual valve) and 1 W10786952 (Reducing valve) and 1 8212547RP (Pex tubing)"
We serviced a
WHIRLPOOL COOKTOP
Model GJC3034GB0
Near Hillsboro, TX 76645
Jonathan M
Job Details: 10/13/2022
"Arrived on site for a cooktop that wont turn on the left front burner. Inspected unit and work area. Did confirm the customers complaint and noticed that the element on switch was on. The customer advised that when this went out, that cooktop on light has been stuck in the on position. Removed the glass cooktop and checked continuity on the element. Was able to verify proper continuity through the element. The unit will need a new Internet switch for repair. Ordering the part in the office will need to contact the customer about a return date due to an out of stock item.; ordrng 1 8203534 (Infinite switch LF)"
We serviced a
WHIRLPOOL FREEZER
Model WZF34X18DW04
Near Killeen, TX 76542
Tyler
Job Details: 10/13/2022
"Arrived on site for freezer not cooling. Upon arrival confirmed issue. After further testing found all hardware including compressor and fan all functioning as designed. Found evap coil not frosting over or showing any signs of moister buildup or coolness to the touch after 15 run time. Found unit will needs sealed system repairs. Will need office to reschedule once availability of parts is known, for a 2hr garage repair.; ordrng 1 WPW10750849 (Compressor) and 1 W11507067 (Evap coil) and 1 WPW10143759 (Uv drier) and 1 W11506635 (Access valve) and 1 Cnote (Needs 2hr ss for am. Unit in garage)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Austin, TX 78726
Luis
Job Details: 10/13/2022
"Arrived on site for water leaking and ice build up in freezer. Found gap at freezer door seal,remolded gasket checked door seal good. Traced water leak to valve,found water leaking between valve and filter head connection,removed connection reinstalled same issue ordering a new valve and filter head. ; ordrng 1 W11346622 (Reservoir) and 1 W11548535 (Valve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ03
Near Austin, TX 78738
Luis
Job Details: 10/13/2022
Arrived on site. Removed new drawer from packaging found drawer warped ordering another drawer up.paced pictures. Office to check drawer before setting call up; ordrng 1 WPW10493169 (Drawer)
We serviced a
AMANA WASHER
Model NTW4516FW3
Near San Marcos, TX 78666
Andrew
Job Details: 10/13/2022
Arrived on site to test unit for not starting. Found cold valve completely restricted with build up. Cleared build up as much as possible valve now opening enough to run. Recommend replacing valve. Office to reschedule. ; ordrng 1 W11210463 (Valve assembly)
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW1
Near Austin, TX 78749
Kevin
Job Details: 10/13/2022
"Arrived on site and inspected washer and found gear case has failed. Attempted to remove wash plate and found it is also seized.
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near New Braunfels, TX 78130
Andrew
Job Details: 10/13/2022
"Arrived on site to test unit for constantly draining. Would need control(W11616491) and two man."
We serviced a
WHIRLPOOL WASHER
Model WFW92HEFC0
Near Austin, TX 78739
Kevin
Job Details: 10/13/2022
"Arrived on site and found Console was ordered not user interface, correct part will need to be ordered; ordrng 1 W10911024 (Control panel)"
We serviced a
WHIRLPOOL OVEN
Model WFG505M0BS3
Near Austin, TX 78744
Joe Z
Job Details: 10/10/2022
"Arrived onsite for oven door gets extremely hot when in use. Upon arrival customer explained where the door heats up. Inspected gasket, hinges, and ensured door is not warped. Ordering insulation kit W11025151 per Service Pointer #: W10917778 Office to reschedule ; ordrng 1 W11025151 (Insulation)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Austin, TX 78737
Justin
Job Details: 10/10/2022
Arrived on site for a dishwasher with long run times. Upon arrival the customer stated the unit will run indefinitely unless stopped. I put the unit into diagnostics mode and found stored error code F5E1 for door switch open. I then ran a diagnostics cycle and found the OWI sensor bad. I replaced the sensor and test the unit again. After the cycle I found the UI shorting out and the buttons would randomly activate themselves. I am ordering the console and control to replace. I found the unit under a 2 year manufacture Costco warranty so no fee collected. Office to reschedule. ; ordrng 1 W11192369 (Console) and 1 W11305296 (Control)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Wimberley, TX 78676
Andrew
Job Details: 10/10/2022
Arrived on site to test unit for ice melting. Customer stated ice seemed to be melting and weird ice build up. Found valve weeping and water pressure at 78psi. Recommend installing regulator and main inlet valve. Ice maker responding as designed. No stored error codes. Heater and fill tube receiving proper voltage. Office to reschedule. ; ordrng 1 W11482025 (Inlet Valve) and 1 W10786952 (Pressure Valve) and 1 8212547RP (Line kit)
We serviced a
JENN-AIR MICROWAVE
Model JMW2430IL03
Near Austin, TX 78734
David S
Job Details: 10/10/2022
"Arrived on site for JennAir microwave/oven combo randomly turning on and off. I inspected the unit and work area. I found the right side door switches, barely making contact. Causing the oven to randomly turn come out of standby mode. I am ordering the interlock switches. The office will reschedule when we have eta on parts.; ordrng 1 W11449277 (Interlocks)"
We serviced a
WHIRLPOOL RANGE
Model KFGC558JSS01
Near Lakeway, TX 78734
David S
Job Details: 10/10/2022
"Arrived on site for kitchenAide professional range, front right and left burners not igniting and the small oven door not closing properly. I cleared any burrs in the burner head and found the burners igniting. I replaced the small oven door hinges and found it closing properly. I am ordering the console trim as it is not sitting flush and has a warp. The office will reschedule when we have eta on the parts.; ordrng 1 W11402036 (Console)"
We serviced a
WHIRLPOOL OVEN
Model JGRP548HL00
Near Lakeway, TX 78734
David S
Job Details: 10/10/2022
"Arrived on site for ovens not working. I inspected the unit and work area I found fault codes F3e1 left oven sensor open, f8e0 main oven cooling fan not functioning. I reset the controls and found the large oven working, but the small oven flashes amber and will not exit. I am ordering the UI controls and oven temperature sensors to complete the repair. The office will reschedule when we have eta on the parts.; ordrng 2 W11355248 (UI)s and 2 W10859573 (Oven temp sensor)s"
We serviced a
KITCHENAID MICROWAVE
Model KMHS120ESS11
Near Austin, TX 78750
David S
Job Details: 10/10/2022
"Arrived on site for KitchenAide over the range microwave interior light not working and the display going off. I found the interior light working, it I found the vent hood light not working. I verified the customer is using the correct bulbs. I found the light will not turn off. I found the relay in the control has failed. I am ordering the pcba control(W11545876 )to complete the repair. The office will reschedule when we have eta on the part.; ordrng 1 W11545876 (Pcba control)"
We serviced a
JENN-AIR REFRIGERATOR
Model JS48PPDUDE01
Near Round Mountain, TX 78663
Justin
Job Details: 10/10/2022
Arrived on site for a refrigerator not dispensing ice. I test the unit and found the auger motor would turn about a quarter of an inch and freeze. I replaced the auger motor and found the same issue occurring. I put the unit on crushed ice and checked voltage at the auger motor from the brown/white to blue/white wires and found it dropping from 90VAC to 10VAC. The motor should get a constant 120VAC to work properly. Due to this I am ordering the UI and main control to replace. Upon further inspection I found the IM auger shaft holder broken. Order as well to replace. Office to reschedule.; ordrng 1 W10836024 (UI) and 1 WPW10200659 (Main Control) and 1 W10785288 (IM Auger Shaft Holder)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Spicewood, TX 78669
Justin
Job Details: 10/10/2022
"Arrived on site to install previously diagnosed parts and attempt to remove the washplate with the washplate removal tool. I was still not able to remove the washplate. Due to this we will need to do a tub rebuild and install the suspension still. Ordering all parts for this and a two hour job. Office to reschedule and get autho. ; ordrng 1 W10752283 (Washplate) and 10 HubNutScrews and 1 W10752719 (Basket) and 1 W11219115 (Tub) and 1 W11568797 (Drain Pump Filter) and 1 WP8533928 (Drain Pump Filter Screw) and 1 Cnote (AUTHO), states that autho needed"
We serviced a
KITCHENAID VENTHOOD
Model KXD4630YSS6
Near Austin, TX 78749
Leonardo
Job Details: 10/10/2022
Arrived on site to test unit for unit not going up on its own and fan not turning off when down. Replaced motor test unitAnd unit worked correctly for about 15 times going up and down then it went back to doing the same thing. Couldnt call Techline due to them being in training. Will need to call Techline.
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS1
Near Austin, TX 78737
Kevin
Job Details: 10/10/2022
I have gone site to replace door panel and found while removing handle one of the handle mounting screws broke/sheared. New ones will be needed to reattach handle; ordrng 2 W11157086 (Stud)s and 2 W10826179 (Screw)s
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW2
Near Austin, TX 78748
Kevin
Job Details: 10/10/2022
"Arrived on site and found motor is not moving, found capacitor has failed and after replacing it washer is still not moving. Do not see any voltage from control board to motor during automatic test cycle. Will bring back control board, lower harness, and motor to ensure repair on next visit; ordrng 1 W11556725 (Control) and 1 W11026785 (Motor) and 1 W11590868 (Lower harness)"
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Belton, TX 76513
David Z
Job Details: 10/10/2022
"Arrived on site to diagnose washer that is starting on its own and constantly running drain pump. When unit is plugged in, it just runs the drain and will not unlock. Checked error codes and found F13,11,43. 2 are unlisted in tech sheet, one is for failure in the lock circuit. Can not get unit to break drain loop. Ordering control and lock to resolve the lock error, pressure switch and UI to resolve the constant drain. Drain pump is burned out and also needs replacement. Autho needed. On return visit customer will have unit pulled out and unstacked so we can service. Office to schedule when we have autho and all parts.; ordrng 1 W11044866 (Pressure Switch) and 1 W11367297 (Ui) and 1 W11035628 (Door Lock), states that autho needed"
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS3
Near Belton, TX 76513
David Z
Job Details: 10/10/2022
"Arrived on site to diagnose range that has control clicking and resetting. Burners are good, control is causing issues. Found good voltage. Disconnected all loads from control and found its still clicking when powered, indicating failed control. Ordering new control to resolve. Office to schedule when we have part. ; ordrng 1 W11528352 (Control)"
We serviced a
WHIRLPOOL OVEN
Model WFE515S0JS1
Near Leander, TX 78641
Vincent
Job Details: 10/10/2022
"Arrived on site for oven, inspected unit and work area. Maintenance explained broiler would stay on after using and shutting it off. I tested unit with my meter and found the temps increasing after it was shut off. Relay is sticking and will need to replace the control board to fix. Office to order parts and reschedule when its available. ; ordrng 1 W11567348 (Control)"
We serviced a
WHIRLPOOL RANGE
Model WEE510S0FS2
Near Round Rock, TX 78664
Cliff
Job Details: 10/10/2022
Apt 175 building 14. Arrived on site to diagnose a range that is giving error code. Found stuck key error on display indicating control malfunction. Control will need to be replaced to complete repairs and office to set return appointment. ; ordrng 1 W10894098 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Leander, TX 78641
Vincent
Job Details: 10/10/2022
"Arrived on site for refrigerator, inspected unit and work area. CX complaint was unit making loud noises. Per maintenance they said there was ice build up on the evap fan. I tested the element and was good. Tested the voltage from the control to the element and had 120VAC. I will be ordering the control board due to to not sending proper voltage to go into defrost. Office to order parts and reschedule when board is available. ; ordrng 1 W11546690 (Control board)"
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Georgetown, TX 78626
Gerry C
Job Details: 10/10/2022
"Arrived to inspect lid issue. I found the lid was broken and will require replacement. During inspection, I found the gear case seals had ruptured and the gear case, slide and rotor will require replacement as well. Office to contact the CX to arrange return service. No leaks observed during service. ; ordrng 1 W11259006 (Lid Assy) and 1 W11393685 (Gear Case) and 1 W10734521 (Slider) and 1 W10915701 (Rotor) and 1 Autho (Autho)"
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Georgetown, TX 78626
Gerry C
Job Details: 10/10/2022
"Arrived to instal previously diagnosed and ordered parts. The orifice holder that was sent our was incorrect and I ordered the correct part and added the RF front one due to issues with it. I added enough screws to ensure a solid installation upon return and advised the CX to not use the front left burner, leaving the knob off and in the adjacent drawer as the previous tech did. No gas leaks detected during service. ; ordrng 4 WP3368921 (Burner Head Screw)s and 1 W11028738 (Holder Orf LF) and 1 W11050487 (Holder Orf RF)"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Georgetown, TX 78628
Maurice R
Job Details: 10/10/2022
Arrived onsite for MW not working. On inspection the MW was making a ticking noise. Turn the power off and found that there is a high temp sensor that is bad on the back left side of the MW. Ordering the wiring harness for unit. The oven was working. ; ordrng 1 W11316032 (Wiring harness)
We serviced a
WHIRLPOOL RANGE
Model WFG515S0JS2
Near Austin, TX 78757
Wesley
Job Details: 10/10/2022
Arrived onsite to inspect range with no control function. Tested voltage from the wall to the control and got 120v. No display or push button function. Wiring harness clips to control secure. Control will need to be replaced. Ordering W11393093 (control). Office to reschedule. ; ordrng 1 W11393093 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM14
Near Round Rock, TX 78681
Paul
Job Details: 10/10/2022
"Arrived on site for refrigerator ice maker, inspected unit and work area. CX complaint is that unit makes small ice cubes and the water pressure is low. Checked water valve and pressure was good. Checked filter head and was good. Replaced water filter and retested. Tested ice maker harvest in diagnostics and all checked good. Unit is operating as designed. No water leaks present during service.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near New Braunfels, TX 78132
Andrew
Job Details: 10/10/2022
"Arrived on site to replace RC evap cover, RV evap harness with thermistors and motor, RC drip pan and control. Unit was not thawed out on arrival. Thawed unit and removed excessive frost. Installed previously diagnosed parts, unit is working as designed.
We serviced a
WHIRLPOOL FREEZER
Model KSSS42QDX05
Near The Hills, TX 78738
Luis
Job Details: 10/10/2022
"Arrived on site for no cool. Removed evaporator cover found ice ball on inlet of evaporator and corrosion on heat exchanger diagnosed a refrigerant leak unit will need a new compressor,heat exchanger,evaporator,heater pan and drier
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US6HS00
Near Leander, TX 78645
Vincent
Job Details: 10/10/2022
"Arrived on site for cooktop, inspected unit and work area. CX complaint was knobs where not strait. I inspected unit and found no functional issues. Called techline and sent him pictures and he determined its cosmetic, spoke to Chris SR#7734782498. No leaks where observed during service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS01
Near Spicewood, TX 78669
Luis
Job Details: 10/10/2022
"Arrived on site. At time of visit compressor and fans not running,powered unit off,let unit sit off for a couple min powered unit on compressor and fans powered on,removed evaporator cover,good frost formation on evaporator uploaded picture. Checked connections and drain no oil frost pattern increasing,advised customer possibly control not kicking out of defrost. Customer to monitor unit if unit cools correctly and issue reoccurs will need to replace the main control
We serviced a
GE REFRIGERATOR
Model GSS25KGTABB
Near Jarrell, TX 76537
David Z
Job Details: 10/10/2022
"Arrived on site to diagnose refrigerator that is not cooling in either compartment. Examined unit and found both compartments at room temperature. Checked sealed system and found compressor is running, but very very weakly and producing no cooling at all. Unit has sealed system failure
We serviced a
GE DISHWASHER
Model GDT665SSN3SS
Near Woodway, TX 76712
Jonathan M
Job Details: 10/10/2022
Arrived on site for a dishwasher that is not draining. Inspected unit and work area. The customer advised that the unit stopped draining after they replace their garbage disposal. Remove the drain hose from the garbage disposal and found that the knockout punch had not been knocked through creating the issue. Not through the knockout punch and tested the unit. The unit began to work and operate as designedCall complete.
We serviced a
KITCHENAID TRASH COMPACTOR
Model KUCS03FTPA0
Near Austin, TX 78732
David S
Job Details: 10/10/2022
Arrived on site to install previous diagnose part. I gained access to the upper limit switch and replaced it with new. I tested the unit and found the unit working properly. Job complete.
We serviced a
MAYTAG DRYER
Model MED6230HW1
Near Bastrop, TX 78602
Joe Z
Job Details: 10/10/2022
Arrived onsite to install previously ordered part. Replaced motor. Test unit and uni operates as designed. Job complete.
We serviced a
GE REFRIGERATOR
Model GFE26GSHESS
Near Wimberley, TX 78676
Andrey
Job Details: 10/10/2022
"Arrived on site to test unit for no ice production tested unit found UI has no lights and customer stated it stopped working a while back, before a proper diagnosis can be made for no ice production dispenser board and UI will need to be replaced
We serviced a
SAMSUNG DRYER
Model DV45K6500EV/A3
Near Briarcliff, TX 78669
Justin
Job Details: 10/10/2022
"Arrived on site for a dryer making a loud abnormal noise. I test the unit and found it making a loud thumping noise. I gained access to inside the unit and found the back 2 rollers, pulley, and belt badI installed the new parts (only 2 of 4 rollers installed) and then test the unit. I found it now working as designed.Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSSC48FMS03
Near Austin, TX 78738
Justin
Job Details: 10/10/2022
Arrived on site for a refrigerator with an ice maker now working. I checked temps and found them good. I then manually harvest the unit and found it not working. I checked voltage and found a good 120VAC. I manually activated the IM fill and found it working as designed. This indicates a bad IM. I installed the new IM and test the unit again. I found it now working as designed
We serviced a
KITCHENAID DISHWASHER
Model KUDE60FVSS0
Near Austin, TX 78731
Wesley
Job Details: 10/10/2022
Arrived onsite for leaking dishwasher. Found no evidence of underside sump and motor or drain pump or diverter leaking. Upon further inspection I found that the left side door panel screws were completely backed out causing likely gasket damage and seal obstruction. Properly tightened all screws . replaced seal. Unit is now operating as designed without leaking.
We serviced a
MAYTAG WASHER
Model MFW9700SB1
Near Austin, TX 78731
Wesley
Job Details: 10/10/2022
Arrived onsite to diagnose leaking washing machine. Found unit below severely torn in multiple places causing leaking verified drain pump and water lines and valve functioning as designedReplaced bellow and tested unit for proper function. All checks good. Unit is now operating as designed. Advised customer on repair.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ08
Near Leander, TX 78641
Kimo
Job Details: 10/10/2022
Arrived onsite for a microwave that is making a buzzing noise at the door when in use and the counter light not working. Upon arrival I tested the unit several times and found that I could not duplicate the issue. Upon further inspection I found that the bulb had blown out.Unit operating as designed. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Liberty Hill, TX 78642
Kimo
Job Details: 10/10/2022
Arrived onsite for refrigerator that had a stuck ice bin. Upon arrival I found that the bin was stuck. Due to what I initially thought was ice build up but I soon came to realize that the auger had gotten stuck on the ice machine itself because when the customer dumped out a batch of ice it came undone from its grooves and was pushed upward by the ice cubes underneath it I solve this issue by putting the auger back into its grooves and making sure that it would not slip out again and advise customer to keep an eye on the Auger when ever she dumps out her excess ice. Job complete
We serviced a
WHIRLPOOL DRYER
Model WGD4850HW0
Near Andice, TX 78628
Kimo
Job Details: 10/10/2022
Arrived onsite for a gas dryer with issue starting. Upon inspection I found that all Thermistors and where good. I check voltage and found good 120vac and polarity was good too. Tested unit a few times and found that it would not start though there was voltage to and out of the timer I then tested the start button and found that it would not complete the circuit causing the issue. I installed new switch and tested unit several times and found unit operating as designed making sure that the flame ignited every time. job complete
We serviced a
SAMSUNG DRYER
Model DV50K8600EV/A3-01
Near Austin, TX 78737
Kevin
Job Details: 10/10/2022
"Arrived on site and found dryer is squealing while running, disassembled it and found both front support wheels have failed. after replacing dryer runs and sounds normal."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS02
Near Horseshoe Bay, TX 78657
Lou
Job Details: 10/10/2022
"Arrived on site to inspect refrigerator door gasket damage. Upon further inspection, I found the right RC door gasket badly torn where it meets the mullion. I removed and replaced the gasket and shaped it using my heat gun. Checked for any gaps and found none. Unit is operating as designed, job completed."
We serviced a
ELECTROLUX DRYER
Model EIMED55IMB0
Near Marble Falls, TX 78654
Lou
Job Details: 10/10/2022
"Arrived on site to install previously diagnosed and ordered part. Upon arrival, the customer advised the unit is making a new noise and gets very loud. I tested the unit and could hear a rattle beginning to get louder and louder as the unit functioned. I disassembled the unit to replace the motor and found the blower wheel nut was badly cracked. I removed and replaced the blower wheel assembly and retested the unit. Unit is operating as designed. I demonstrated for the customer and they are happy with the results. No lint observed during service, job completed."
We serviced a
WHIRLPOOL RANGE
Model WFG510S0AS1
Near Round Rock, TX 78664
Cliff
Job Details: 10/10/2022
Arrived on site to diagnose an oven that got tagged by gas Co. Found no failures to unit at this time and advised customer on ovens with a direct spark ignition and reason why some unburnt gas might be noticed during usage.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ01
Near Round Rock, TX 78665
Cliff
Job Details: 10/10/2022
Arrived on site to diagnose a Whirlpool WRX986SIHZ01 refrigerator that is making unusual noise. Found freezer fan motor running louder than normal and replaced it with new motor. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.
We serviced a
AMANA RANGE
Model ACR4303MFB5
Near Austin, TX 78724
Matthew
Job Details: 10/10/2022
Arrived onsite for range not functioning properly allowing customer to use bake function. Upon arrival inspected unit. Code F2E1 was present on the display. Tried resetting per tech sheet recommendations but did not correct the issue.
We serviced a
WHIRLPOOL OVEN
Model WFG505M0BS3
Near Austin, TX 78717
Paul
Job Details: 10/10/2022
Arrived on site for range to install previously diagnosed parts. Inspected unit and work area. Checked with claims to see if outer door would be covered under warranty.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT313CZLZ00
Near Georgetown, TX 78626
Gerry C
Job Details: 10/10/2022
"Arrived to inspect cooling issue. The CX advised me the unit did not fully cool after the last service and I tested pressures. The low side was 25 of vacuum and the high was at 40 psi. The unit would not balance when unplugged and I assumed a floating restriction. I evacuated and pressurized with nitrogen and noted a very slow flow from high to low side. I flushed the capillary system from high to low and then from low to high, noting impeded flow in both directions and no signs of solid debris. I vacuumed and charged the system after replacing the dye drier and found the unit would barely cool the evaporator, creating frost from the capillary tube entry at the cabinet, to only one row of evaporator tubing. Contacted the MFG, tech Chris, File #7734783650. The CX will be contacted by the MFG for replacement. No water connections to unit."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Cedar Creek, TX 78612
Joe Z
Job Details: 10/10/2022
"Arrived onsite for Vibration. It seems like a belt is loose or washer not level. Bounces around too much. Upon arrival ran diagnostics and there were no saved error codes. Inspected basket and found suspension is shot. Also found floor leveling is way off, causing unit to stand tilted. Ran manual test to ensure all other components are operating correctly. All other components passed. Need to replace suspension. Replaced suspension and leveled the unit. Test unit and unit operates correctly. No leaks present at this time time. Job complete.
We serviced a
KENMORE OVEN
Model 790.78903
Near Austin, TX 78728
Wesley
Job Details: 10/10/2022
Arrived onsite for lower oven not heating. Verified ignitor failure. Verified proper voltage of 120v to the ignitor and discovered old ignitor to have shorted. Replaced ignitor and tested. Unit is now operating as designed. Advised customer on repair.
We serviced a
WHIRLPOOL WASHER
Model CAE2795FQ1
Near Georgetown, TX 78628
Paul
Job Details: 10/10/2022
"Arrived on site for washer, inspected unit and work area to install previously diagnosed parts. Found balancing ring completely loose from basket and gearcase shaft warped. Replaced basket, gearcase, and pulley shield, then entered diagnostics. Cleared error code F1E2 and had CX start a load of laundry. Explained to CX to use the mixed cycle setting so unit will get enough water to the clothes to keep them from binding. No error codes present during service, no water leaks present at time of service. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Mustang Ridge, TX 78610
Kevin
Job Details: 10/10/2022
"Arrived on site and inspected dishwasher and found it is not heating. Inspected heating element and found left connector is loose. After resetting confirmed correct operation by running a diagnostic cycle, job"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM6
Near Niederwald, TX 78640
Kevin
Job Details: 10/10/2022
"Arrived on site and inspected dishwasher and did not find any save error codes. Ran diagnostic cycle and all functions are operating properly. Ensure heating element is running. Discussed drying expectations with homeowner, rinse aid should be used every time and water should be run in the kitchen sink until it is hot before starting dishwasher, job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Round Rock, TX 78665
Vincent
Job Details: 10/10/2022
"Arrived on site for microwave, inspected unit and work area. CX complaint there was noises when microwave fan would come on. Tested unit and found that the noise they where concern about was the flap that opens and closes when in operation. Unit is operating as designed. Job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADM3
Near Austin, TX 78747
Leonardo
Job Details: 10/10/2022
Arrived on site to test unit for unit not draining. Test unit and found plug still on garbage disposal. Removed plug test unit and unit test good job complete.