We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Cedar Creek, TX 78612
Joe Z
Job Details: 03/13/2024
"Arrived on site to install previously ordered parts. Broke off old agitato. Had to use several techniques to press rusted gearcase shaft through basket. Replaced gearcase,belt, agitator and suspension. Calibrated unit. Test unit unit is operating as designed. No leaks present at this time. Job complete. 586.69 c.c autho # 994FLT"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS01
Near Austin, TX 78735
Scott
Job Details: 03/13/2024
Arrived on site for fresh food temps warmer than normal. Found frost build up on fresh food evap. Steamed out evap. Fans working properly . Found drain tube clogged . Cleaned and steamed out tube . If it happens again recommend replacing drain tube . Collected 162.36 AUTHO APA3HENo water leaks detected detected at time of service. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAMS0
Near Seguin, TX 78155
Tim M
Job Details: 03/12/2024
"Arrived on site to test unit for not completing cycle. Tested unit found wash motor not engaging indicating a bad wash motor. Replaced sump assembly and drain pump as precautionary. Tested unit, unit is now running as designed, no leaks detected, job complete."
We serviced a
WHIRLPOOL OVEN
Model WOES7030PV01
Near San Marcos, TX 78666
Tim M
Job Details: 03/12/2024
"Arrived on site to install previously diagnosed blower and convection fan. Found will also need bottom trim, ordering part, office to reschedule.; ordrng 1 W11648974 (Bottom trim)"
We serviced a
WHIRLPOOL DRYER
Model WGD6620HW3
Near Austin, TX 78704
Scott
Job Details: 03/12/2024
"Arrived on site for loud motor noise . Found shaft on motor slightly bent . Replaced motor ,blower wheel ,sound kit and pads . Unit is performing normally . Job completed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS06
Near Burnet, TX 78611
Gerry C
Job Details: 03/12/2024
"KRFC704FPS06 Arrived to install sealed system components. Prior to compressor replacement, I sent a test waveform to the inverter and found the compressor and sealed system fully functional. Further inspection revealed the control would not send the required signal to the inverter and service mode was unable to be entered, due to control error. I found internal shirting within the unit and the evaporator fans would operate when disconnected at the control. I contacted the MFG tech assist line and spoke with tech Rory. File # 7738667374. I advised of my findings and performed additional testing. The unit was found to likely have an internal harness issue and has been submitted for review. The customer will be contacted with further instructions. No leaks observed during service."
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS05
Near Leander, TX 78641
Miguel
Job Details: 03/12/2024
Arrived on site for both ovens overheating and burning food. Removed back panel. Confirmed both sensors reading at 1.1 k. Replaced main control. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Liberty Hill, TX 78642
Maurice R
Job Details: 03/12/2024
"Arrived onsite for previously diagnosed parts. Installed the filter housing, inlet valve,dual valve, filter housing tubing. Tested unit with the measured 8 once of water , it was perfect. The unit is operating as designed and no water leaks detected during service."
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS2
Near Hewitt, TX 76643
Jonathan M
Job Details: 03/12/2024
"Arrived on site for a dishwasher that is not drying dishes. Inspected unit and work area. The customer advised of the unit will sometimes dry dishes but most of the time, her dishes end up still being wet at the end of the cycle. I ran the unit through diagnostics and did not find any stored error codes. I ran the unit through an auto test, and the unit ran as designed with the heater coming on halfway through the cycle. I did advise the customer that the machine is working as its designed and that due to energy efficiency standards, these dishwashers do not run the heater as long during the dry cycle, and therefore causing issues with dishes being completely dry. I did advise the customer to use rinse aid since she wasnt using it and showed her a couple extra options she can use to get her best dry. However, I did advise her that the unit is working and operating as designed. Call complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Waco, TX 76708
Jonathan M
Job Details: 03/12/2024
"Arrived on site for a dishwasher that is not washing dishes. Inspected unit and work area. Customer advised that the unit does fill and drain, but it does not recirculate the water. I did confirm the customers complaint and found the wash motor not running during operation. I went ahead and replaced the washer motor and tested the unit. The dishwasher began to work and operate as designed with no leaks present during operation. Call complete."
We serviced a
MAYTAG WASHER
Model MHW6630HC3
Near Georgetown, TX 78633
Lou
Job Details: 03/12/2024
"Arrived on site to install previously diagnosed and ordered parts. Due to the valve failures and the dispenser holding water, I removed and replaced both valves and dispenser assembly and tested. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Uhland, TX 78640
Leonardo
Job Details: 03/12/2024
Arrived on site to test unit for gas leak. Test unit and found 2 front tubing for front burners broken. Also found the rear tubings for rear burners are twisted. Will need to order all 4 tubings to repair unit office to reschedule ; ordrng 1 W11590060 (Left rear tubing) and 1 W11590248 (Right rear tubing) and 1 W11590058 (Left front tubing) and 1 W11590059 (Right front tubing)
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ2
Near Temple, TX 76502
Sterling
Job Details: 03/12/2024
On arrival verified complaint of n9t washing. Ran diag mode and found wash motor not activating. Checked voltage at wash motor and found 12VAC at motor. Checked power from main board and found 115-120 vac. Unit will need harness and possible pump and motor. Ordering harness W11697034 office to reschedule.; used 1 W11697034 (Harness) from stock
We serviced a
MAYTAG WASHER
Model MVW6500MBK0
Near Round Rock, TX 78681
Paul
Job Details: 03/12/2024
Arrived onsite for a washer to replace the previous diagnosed parts. I replaced the lower harness and ran the service cycle. The machine completed the cycle and works as designed. There were no water leaks present at the time of service. Call complete.
We serviced a
WHIRLPOOL RANGE
Model WFG535S0LZ5
Near Cedar Park, TX 78613
Miguel
Job Details: 03/12/2024
Arrived on site for back left burner is not igniting. Found it does not spark at times. Removed cooktop cover. Replaced igniter. Module was for different model. Reassembled and verified operation. Working as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Elgin, TX 78621
Joe Z
Job Details: 03/12/2024
"Arrived on site for door not sealing correctly, upon arrival, inspected unit and found right side fc door gasket has failed. Replaced right side rc gasket. Formed new gasket with heat gun. Unit is operating as designed. Job complete"
We serviced a
WHIRLPOOL RANGE
Model WEE750H0HZ0
Near Manor, TX 78653
Joe Z
Job Details: 03/12/2024
"Spoke to Mr. Pilot , marked call sheet for deletionArrived on site for tripping breaker. Upon arrival test unit with all burners and preheating oven to 350 all at the same time. Cannot duplicate breaker Tripping issues. Customer states that it does not happen all the time. Found Unit is powered by a 40 amp GFCI square D breaker. Recommend that customer talks to builder about the replacement of the breaker due to the breaker tripping nuisance. Job complete"
We serviced a
AMANA DRYER
Model NED4655EW1
Near San Marcos, TX 78666
Tim M
Job Details: 03/12/2024
"Arrived on site to test unit for start button not working properly. Tested unit found wire harness burned at the motor connection and a terminal point missing on the motor. Will need motor and harness to fix issue. Ordering harness, rescheduling for 03/19; ordrng 1 WPW10450286 (Wire harness)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Austin, TX 78748
Leonardo
Job Details: 03/12/2024
Arrived on site to test unit for unit not starting. Test unit and found cycles not starting. Put unit in diagnostic and reset board no error code found and unit working as designed after reset. Job complete.
We serviced a
JENN-AIR REFRIGERATOR
Model JS48NXFXDE01
Near Austin, TX 78736
Matthew
Job Details: 03/12/2024
Arrived on site for unit not making ice properly. Upon arrival inspected icemaker and found unit had been jamming not allowing harvest to continue or complete. The unit would freeze up every other batch. Found prongs bent. Replaced ice maker. During further testing found insufficient water to ice mold. Found unit is on a reverse osmosis system. Removed the filter and water levels were restored to normal. Unit is now functioning properly. Job completed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Burnet, TX 78611
Gerry C
Job Details: 03/12/2024
"WRS571CIHZ04 Arrived to install previously diagnosed parts. I inspected the door and found the lower door handle retention screw hole had been dented during manufacturing and was unacceptable to the customer. Office to reorder door. No leaks observed during service. ; ordrng 1 W11561286 (FC Door, SS)"
We serviced a
WHIRLPOOL WASHER
Model WTW4655JW2
Near Pflugerville, TX 78660
Kimo
Job Details: 03/12/2024
Arrived onsite for a washer that it leaking. Upon arrival I took the unit a part and found that the outer tube had a crack in it (see photos) I am ordering the new tube. We also need to replace the tube ring and I found some broken tabs on it. office to reschedule; ordrng 1 W10371566 (TUB-OUTER)
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Austin, TX 78723
Scott
Job Details: 03/12/2024
"Add on Arrived on site for dryer for dryer making loud noise . Ordering blower wheel ,motor , repair kit . Call to set return ; ordrng 1 WP697772 (Blower wheel) and 1 4392067 (Repair kit) and 1 W11364931 (Motor)"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Waco, TX 76708
Jonathan M
Job Details: 03/12/2024
"Arrived on site for a dryer that is not advancing in time dry cycles. Inspected unit and work area. The customer stated that no matter what timeframe she put the timer at, it would not advance at all, and she would have to open up the door in order to get the unit to shut off. I did confirm the customers complain and replaced the timer. I ran the unit for 10 minutes and found the timer advancing throughout the entire process while tumbling and heating. The unit is working an operating as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Elgin, TX 78621
Joe Z
Job Details: 03/12/2024
"Arrived on site for not making ice. Upon arrival, inspected unit and container is empty. Found ice tray is twisted and stuck in harvest position. Need to replace icemaker. Removed icemaker and during replacement found that icemaker is incorrect. Found that the last 2 digits of model# should be 08 and not 05. Uploaded picture of m/s on SD. Need to order correct icemaker. Ordering icemaker. Office to reschedule ; ordrng 1 W11546935 (Icemaker)"
We serviced a
JENN-AIR RANGE
Model JDRP436HL01
Near Andice, TX 78628
Miguel
Job Details: 03/12/2024
"Arrived on site for range door falling off, found door hinge was stuck in closed position, removed door and corrected hinge to lock in place. Reinstalled door. Door working now as designed. Call complete"
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Elgin, TX 78621
Joe Z
Job Details: 03/12/2024
"Arrived on site for unit not powering on. Upon arrival,test polarity and is correct.4.95 DCv to ui. Need to replace UI. Ordering UI and control; ordrng 1 W11400681 (Control) and 1 W11112656 (Console)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Austin, TX 78744
Ryan B
Job Details: 03/12/2024
"Arrived on site to inspect unit for not producing ice. Upon closer inspection found ice maker not responding. When going to replace noticed ice makers differed. Model number was incorrect, updated model number and ordering correct part. Customer is unaware of schedule next week, office to call and reschedule. ; ordrng 1 W11546935 (Icemaker)"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Waco, TX 76708
Jonathan M
Job Details: 03/12/2024
Arrived on site for a dryer that is making a drilling noise. Inspected unit and work area. I tested the unit and immediately heard the sound upon entry. I disassemble the unit and found that the motor had not been properly mounted to the motor mount. I reattached one of the clips that had fallen off and replaced the blower wheel. Tested the unit and the unit began to work and operate as designed. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Austin, TX 78724
Ryan B
Job Details: 03/12/2024
"Arrived on site to inspect unit for not unlocking lid. UNIT IS A DOUBLE STACK IN TIGHT CLOSET. Was able to get door unlocked manually, however control panel is completely unresponsive. Ordering control, ui, and power cord. Requesting 2 man due to double stack and tight space. Office to reschedule. ; ordrng 1 W11586057 (Console) and 1 W11367297 (Control) and 1 W10849440 (Power cord)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ03
Near Dripping Springs, TX 78620
Matthew
Job Details: 03/12/2024
"Arrived onsite for unit not dispensing water or making ice. Found lines and reservoir frozen. Used heat gun to thaw out and unit resumed functionality. The customer stated he has shut the unit down a few times already believing it was freezing over and then when powered back on the unit would work for a few days. Ran dampener test and found that air would continually flow to the fresh food section potentially causing the lines to freeze. Ordering Depner control, as well as evaporator harness that includes thermistor . Return March 19th; ordrng 1 WPW10248595 (Damper control) and 1 W11087438 (Fan harness)"
We serviced a
WHIRLPOOL WASHER
Model WTW6157PW0
Near New Braunfels, TX 78132
Andrey
Job Details: 03/12/2024
"Arrived on site to test unit for noise, tested unit found screeching noise coming from gear case, replaced gear case and slider and tested, unit is now running as designed, no leaks detected job complete"
We serviced a
KITCHENAID COOKTOP
Model KCGC506JSS00
Near Austin, TX 78750
Paul
Job Details: 03/12/2024
Arrived onsite for a cooktop thats not lighting. I found no gas coming from the burners. I confirmed gas to the regulator. I found the regulator installed backwards. I corrected the regulator and tested the range. All burners are working as designed. There were no gas leaks present at the time of service. Call complete.
We serviced a
KITCHENAID COOKTOP
Model KCGS556ESS05
Near New Braunfels, TX 78130
Andrey
Job Details: 03/12/2024
"Arrived on site to test unit for not igniting, tested unit found 2 front burners not sparking into the cap but into the base, cleaned under burners but still no change, replaced burners and tested, unit is now running as designed, job complete"
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near New Braunfels, TX 78130
Andrey
Job Details: 03/12/2024
"Arrived on site to test unit for unit not cycling properly, customer stated that the clothes is not spinning out, tested unit found cold water valve not letting any water through and spin cycle will not start, replaced valve and control, unit is now running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Leander, TX 78641
Maurice R
Job Details: 03/12/2024
"Arrived onsite for washer not working properly. On inspection while In diagnostic mode there was a high pitch squealing. On further inspection found oil all over the bottom of the unit. Popped the pulley cover off and you can see where the belt has worn on the pulley when it is slipping around the pulley. Odering the gearcase,belt, cam and returning the capacitor, actuator and control board. No water leaks detected during service. NEW ADDRESS: 711 pampas ricas Leander ; ordrng 1 W11449840 (Gear case) and 1 W11239857 (Belt) and 1 W10721967 (Splutch)"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Leander, TX 78641
Maurice R
Job Details: 03/12/2024
"Arrived onsite for washer not working properly. On inspection while In diagnostic mode there was a high pitch squealing. On further inspection found oil all over the bottom of the unit. Popped the pulley cover off and you can see where the belt has worn on the pulley when it is slipping around the pulley. Odering the gearcase,belt, cam and returning the capacitor, actuator and control board. No water leaks detected during service. NEW ADDRESS: 711 pampas ricas Leander ; ordrng 1 W11449840 (Gear case) and 1 W11239857 (Belt) and 1 W10721967 (Splutch)"
We serviced a
AMANA WASHER
Model NTW4519JW2
Near Bartlett, TX 76511
David Z
Job Details: 03/12/2024
Arrived on site to diagnose washer not entering spin cycle. Tested unit and found washer stops spinning immediately after it starts. I tested in diagnostics and found an error for basket speed sensor. Replaced control to resolve. Verified proper function. Repair completed.
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ1
Near Mustang Ridge, TX 78610
Leonardo
Job Details: 03/12/2024
Arrived on site to test unit for burner not showing flame correctly. Test unit and found bad burner head. Replaced burner head test unit and unit test good job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM02
Near Austin, TX 78758
Wesley
Job Details: 03/12/2024
Arrived onsite and found broken door switch. Replaced the door switch. Unit is now operating as designed. All checks good.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Waco, TX 76708
Jonathan M
Job Details: 03/12/2024
Arrived on site to install previously diagnosed parts. Inspected unit and worked area. I replaced the tub and gearcase assemblies and tested the unit. The unit began to work and operate as designed with no leaks detected during operation. I did advise the customer to take their washer off of there box. They have it on due to potential issues with this happening again with an off-balance load and the washer falling off the box stand that they have it on. The unit is working as designed. Call complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS2
Near Liberty Hill, TX 78642
Maurice R
Job Details: 03/12/2024
Arrived onsite for dishwasher no power. On inspection found that there was no power to the outlet. I switched the power outlets and the dishwasher came up and was working as designed. I tested the outlet and there was 9vac at the outlet. Currently is going to contact the builder to look at the issue. No water leaks detected during service.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Liberty Hill, TX 78642
Maurice R
Job Details: 03/12/2024
Arrived onsite for washer clothes wet. On inspection found the basket is up against the front of the unit. I had to adjust the feet to make the basket move away from the side of the unit. Since the basket was hitting the side of the unit I re calibrated the unit so it would spin at full speed. No water leaks detected during service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM10
Near Seguin, TX 78155
Tim M
Job Details: 03/12/2024
"Arrived on site to test unit for not producing ice. Customer stated 2 days after getting unit, IM has only produced a few batches. They than turned the IM off and called for service. Tested unit found unit harvesting but not filling with water. Replaced valve and tested, unit is now harvesting and filling with water properly. Advised customer to monitor and give IM 3-4 days to fill container. Unit is running as designed, no leaks detected, job complete."
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Austin, TX 78723
Scott
Job Details: 03/12/2024
Arrived on site for dryer making a scraping noise . Found control not attracted to frame and riding on drum. No damage done to control. Reinstalled control . Unit is functioning normally. Job complete
We serviced a
JENN-AIR OVEN
Model JMW2430LL02
Near Andice, TX 78628
Miguel
Job Details: 03/12/2024
"Arrived on site for door not working, found microwave door and oven door working fine. Ran diagnostics and confirmed operation and temperature. Call complete."
We serviced a
WHIRLPOOL DISPOSAL
Model BADGER 5-89A
Near Jarrell, TX 76537
Sterling
Job Details: 03/12/2024
On arrival verified complaint of unit not working. Checked voltage in is 120vac. Motor hums. Checked for blockage and blades move but grind still. Unit will need to be replaced. Ordering 84211601. Reschedule for 3/19; ordrng 1 84211601 (Disposal 1/2 hp)
We serviced a
MAYTAG DISHWASHER
Model JDPSG244LS2
Near Austin, TX 78701
Ryan B
Job Details: 03/12/2024
"Arrived on site to replace front panel due to it being bent not allowing door to close freely. Replaced panel, tested unit, unit is running as intended. No leaks present at this time. Confirmed with customer unit opens and shuts easier. Job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS04
Near Lakeway, TX 78738
Paul
Job Details: 03/12/2024
Arrived onsite for a refrigerator that makes a popping or crackling noise when the door is opened. The customer stated that the noise is a hissing noise and they her it louder sometimes when the door is open. After talking with the customer I found out that they are hearing water droplets hitting the heating element when the unit is in a defrost cycle. I explained to the customer that this was a normal sound when it was going thru defrost. I explained how it works. I set the doors even and checked the gaskets which are sealing good since the customer mentioned there was condensation in the RC last week but everything is dry now. All is working as designed. Call complete.
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near Dripping Springs, TX 78620
Leonardo
Job Details: 03/12/2024
Arrived onsite its to test unit for support for element on microwave broken. Replace support test unit and unit test good job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Kingsland, TX 78639
Gerry C
Job Details: 03/12/2024
"WRF555SDFZ16 Arrived to inspect ice issue. I found the ice bin stuck and after dislodging and discarding the ice mass, the unit tested as designed. I found the issue was due in part to the RH TC gasket being torn. The other issue found was the left door was too low and the door chute gasket would not fully contact the ice bin. The hinge was not bent down and spacers will be required. Tech GC will provide the spacers, no leaks observed during service.; ordrng 1 W10830055 (RH Gasket, GY)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near New Braunfels, TX 78130
Andrey
Job Details: 03/12/2024
"Arrived on site to test unit for gasket not sealing, tested u it for FC gasket has a big gap causing frost buildup in FC, molded gasket using heat gun, door is now sealing good, inspected all doors and they all sealing good, unit is now running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Jarrell, TX 76537
Sterling
Job Details: 03/12/2024
1om arrival verified complaint of left rail end cap came off. Reattached end cap and verified all functions are correct. No issues with the rails system. Job complete no leaks detected during service.
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW01
Near Driftwood, TX 78619
Matthew
Job Details: 03/12/2024
Arrived on site to replace faulty compressor. Replace compressor dryer and access valve. Pulled vacuum and held. Charged per spec and tested. Unit is now functioning properly. Customer will monitor over 48 hours.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS10
Near Austin, TX 78753
Scott
Job Details: 03/12/2024
Arrived on site for scratched UI on otr microwave. Replaced ui panel . No other issues found . Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ11
Near Georgetown, TX 78633
Lou
Job Details: 03/12/2024
"Arrived on site to inspect refrigerator with frost/ice built up in freezer section (FC). Upon further inspection, I found the FC door open at the top left side and found the FC door gasket gapped on the top left (photos). I inspected the rest of the FC door and found the gasket sealing everywhere else. I opened the FC door and found ice accumulation on the left rail (photo). Also found the freezer bin badly bowed inward on the left side (photo) which is keeping the door from closing properly. When I verified the model/serial numbers, I heard the damper opening. I placed the unit in diagnostics and verified the noise as the damper. I removed the ice from the left rail and the FC light switch. I am ordering the freezer bin, damper control, two (2) containers of grease, and CNOTE-LSO PER CUSTOMER REQUEST and scheduled return service for 03/15/24 (MS). I will return with all prescreened parts. No water leaks observed during service.; ordrng 1 WPW10293682 (FC bin) and 1 WPW10594329 (Damper control) and 2 WP542638 (Grease)s and 1 CNOTE (LSO PER CUSTOMER REQUEST)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHM08
Near Pflugerville, TX 78660
Kimo
Job Details: 03/12/2024
Arrived onsite for a refrigerator that is not making ice. Upon arrival I I gained access to the icemaker and found that it was not plugged in properly. I corrected this and ran a harvest cycle and found unit operating as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Austin, TX 78717
Miguel
Job Details: 03/12/2024
Arrived on site and refrigerator had no lights. Found deli control was not on. Tested and fans did not turn on. Reset power and unit started working. Replaced main relay board. Verified operation. Call complete.
We serviced a
JENN-AIR RANGE
Model JDRP548HL01
Near Salado, TX 76571
Tyler
Job Details: 03/12/2024
Arrived on site for for middle back left burner (simmer buner) not igniting. Upon arrival confirmed issue and found orfices clogged. Cleaned orfices and tested unit. Found burner could ignite as designed. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Salado, TX 76571
Tyler
Job Details: 03/12/2024
Arrived on site for refrigerator needing previously diagnosed control board. Upon arrival installed part but found same power results through to valve. Found a loose connection at lower fc door harness because harness wasnt locked in place and wiggled free. After repairing wiring I found valve and filter housing not opening up with 120v applied. Replaced valve and found filter housing still failing to open up even with good water pressure from cutoff. Rescheduled customer for 03/18/24 to complete repairs with housing. Ordering W11162042 housing; ordrng 1 W11162042 (Housing)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Jarrell, TX 76537
Sterling
Job Details: 03/12/2024
On arrival verified complaint of unit not draining. When disconnected from disposal unit is draining. Plug is out but disposal is broken and full of food. Ran diag check and found water valve is not activating. Found under the sink the water was off and line was full of air. Turned on water and retested the dishwasher found all components activated correctly. Unit is working as designed. Water build up is from the sink over flowing into the unit. Job complete. All OperTional tests are good.
We serviced a
KITCHENAID DISHWASHER
Model KDTE204EPA1
Near Austin, TX 78703
Ryan B
Job Details: 03/12/2024
"Arrived on site to inspect unit for loud grinding noise coming from unit. Upon closer inspection found some obstruction at drain. Removed obstruction and replaced drain, tested unit, unit is running as intended. No leaks present at this time. Job complete."
We serviced a
WHIRLPOOL OVEN
Model WFE505W0HS1
Near Leander, TX 78641
Maurice R
Job Details: 03/12/2024
Arrived onsite for cooktop glass damaged. On inspection something spilled on the cook top and it etched into glass. Installed a new cooktop glass and the unit is operating as designed.
We serviced a
WHIRLPOOL RANGE
Model WCG97US6HS00
Near Liberty Hill, TX 78642
Maurice R
Job Details: 03/12/2024
Arrived onsite for cooktop burner not igniting. On inspection the front right burner would only spark once in awhile. I pulled the unit apart and found that the igniter wire was not plugged all the way in. I fixed that issue and it is operating as designed. It ignites every time now. No gas leaks detected during service.
We serviced a
JENN-AIR DISHWASHER
Model JDPSS244LL2
Near Austin, TX 78731
Wesley
Job Details: 03/12/2024
Arrived onsite and found part not included in track kit that is needed. Ordering the track nut to repair. ; ordrng 3 W11545286 (Track nut)s
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Hutto, TX 78634
Kimo
Job Details: 03/12/2024
Arrived onsite for a DW that is not heating. Upon arrival I visually inspected the unit and found that the heater had a burnt spot on it. I replaced it a tested the unit and found unit operating as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Seguin, TX 78155
Tim M
Job Details: 03/12/2024
"Arrived on site to test unit for not dispensing ice. Upon inspection found ice container stripped. Will need to order container and motor and impeller as precautionary. ordering parts, rescheduled for 03/19.; ordrng 1 W11185686 (Ice Container) and 1 WP63052 (Impeller) and 1 W11671282 (Dispenser Motor)"
We serviced a
KITCHENAID ICE MACHINE
Model KUIS18NNJS7
Near Austin, TX 78730
Paul
Job Details: 03/12/2024
Arrived onsite for an ice machine that is loud and sometimes makes a knocking noise. The customer had just turned the machine on before I arrived. I watched the machine make three batches of ice with no issues. The customer had a video of the machine making the noise and it was the pump sucking air. I suspect something had caused the reservoir to not fill properly but I cannot duplicate the issue at this time. I showed the customer what to check for if it happens again to help us diagnose the issue. Call complete.
We serviced a
WHIRLPOOL FREEZER
Model GAFZ30FDGB05
Near Austin, TX 78757
Wesley
Job Details: 03/12/2024
Arrived onsite for dented door and gladiator customer care had sent a new door to the home. The new door had a foam fit issue and was unable to install for proper function. Reinstalled the original door and ordering the door assembly again due to need for a proper fit. Advised customer on findings and lead time. ; ordrng 1 W11233211 (Door assembly)
We serviced a
WHIRLPOOL DRYER
Model MED6230HW3
Near Round Rock, TX 78665
Kimo
Job Details: 03/12/2024
"Arrived onsite for a dryer that is making noise. When in use upon arrival I ran the unit with a wet blanket in it. And the unit operating as designed. The only noise here was the blanket tumbling in the drum which is normal, I advised the customer of this. Upon is opening as designed."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS10
Near Elgin, TX 78621
Joe Z
Job Details: 03/12/2024
Arrived on site for man making noise. Upon arrival. Test unit and fan indeed is the noise issue. Removed unit from above the range cabinet. Inspected and found blower wheel is warped. Need to replace blower motor. Replaced motor and test unit. Unit is operating as designed. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW4957PW0
Near Lakeway, TX 78734
Paul
Job Details: 03/12/2024
Arrived onsite for a washer that hits the sides during spin and makes a clicking sound like something came loose. I went over piling the clothes with the customer in the machine. The customer says it makes a metal tapping sound when it spins. I found a couple of collar stays had gotten down in the tub and between the tub and basket. I removed the basket and all of the collar stays. I reassembled the machine and tested it. I found all components in good working condition and the machine works as designed. There were no water leaks present at the time of service. Call complete.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0MS0
Near Austin, TX 78751
Scott
Job Details: 03/12/2024
Arrived on site for range not reaching temps . During bake cycle . Ran temp checks . Found and recalibrated 10 degrees hotter . Reran temp checke and avg is 351-352. No gas leaks detected at time of service. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT751SAPZ0
Near Mustang Ridge, TX 78610
Ryan B
Job Details: 03/12/2024
"Are on site to inspect unit for top rack being broken. Upon closer inspection found wheel broken off adjuster. Replaced left adjuster, tested unit, unit is running as intended. No leaks present at this time. Job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near New Braunfels, TX 78132
Andrey
Job Details: 03/12/2024
"Arrived on site to test unit for grinding noise, tested unit found failed gear case, cam interlock teeth all broken off, will need to replace gear case, cam, belt and actuator, replaced parts and tested, unit is now running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW4957PW0
Near San Marcos, TX 78666
Andrey
Job Details: 03/12/2024
"Arrived on site to test unit for not spinning out, customer stated it runs all the way through on normal but does not complete cycle on any other cycle, tested unit found water filling into tub not at the desired rate, replaced valve and capacitor from job 406856 as precautionary,ran full diagnostics and calibrated unit, unit is now running as designed, customer will monitor and if issues persists will call us back, no leaks detected job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5KVEXVB04
Near Nolanville, TX 76559
Tyler
Job Details: 03/12/2024
Arrived on site for refrigerator not dispensing water properly(per customer on arrival). Upon arrival confirmed dispenser failure. Found mounting bracket broken that holds switch in place but switch and dispenser still working as designed. Rescheduled customer for 03/18/24 to complete repairs. Ordering WP2180226 bracket. ; ordrng 1 WP2180226 (Bracket)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS04
Near Georgetown, TX 78633
David Z
Job Details: 03/12/2024
Arrived on site to follow up on refrigerator that was not dispensing water. Replaced filter housing and retested. Verified all working as designed. Repair completed.
We serviced a
KITCHENAID RANGE
Model KFGC506JSS01
Near Austin, TX 78702
Ryan B
Job Details: 03/12/2024
"Arrived on site to inspect unit for front right burner not igniting. Upon closer inspection found burner head was not structurally sound and bowed near spark igniter. Replaced burner head and tested unit, unit is igniting within recommended 15 clicks. Job complete."
We serviced a
KITCHENAID ICE MACHINE
Model KUIX535HPS01
Near Georgetown, TX 78628
Lou
Job Details: 03/12/2024
"Arrived on site to inspect ice machine not making ice. Upon further inspection, the customer advised that the interior light doesnt come on and they heard a beep noise and the unit shut down. Upon my arrival, the unit was on and making ice, but I found a small gap in the door gasket on the left side (photo). I removed the door and adjusted the hinges and reassembled and the door was still gapped and the door magnet was not making contact with the control. I found the door inner liner was badly warped. Also found the door hinge mounting screw cover was broken. I am ordering the door, both hinges and CNOTE-PARTS RESEARCH-COVER (SR) and DNOTE-LSO PER CUSTOMER REQUEST. Office to schedule return service due to the availability of the door. I taped a magnet to the control as a temporary fix until I can return with the new door. No water leaks observed during service. ; ordrng 1 W11346787 (Door) and 1 W11176752 (Top hinge) and 1 W11176753 (Lower hinge) and 1 RESEARCH (RESEARCH HINGE SCREW COVER) and 1 CNOTE (CNOTE-LSO PER CUSTOMER REQUEST)"
We serviced a
KITCHENAID ICE MACHINE
Model KUIX535HPS01
Near Georgetown, TX 78628
Lou
Job Details: 03/12/2024
"Arrived on site to inspect ice machine not making ice. Upon further inspection, the customer advised that the interior light doesnt come on and they heard a beep noise and the unit shut down. Upon my arrival, the unit was on and making ice, but I found a small gap in the door gasket on the left side (photo). I removed the door and adjusted the hinges and reassembled and the door was still gapped and the door magnet was not making contact with the control. I found the door inner liner was badly warped. Also found the door hinge mounting screw cover was broken. I am ordering the door, both hinges and CNOTE-PARTS RESEARCH-COVER (SR) and DNOTE-LSO PER CUSTOMER REQUEST. Office to schedule return service due to the availability of the door. I taped a magnet to the control as a temporary fix until I can return with the new door. No water leaks observed during service. ; ordrng 1 W11346787 (Door) and 1 W11176752 (Top hinge) and 1 W11176753 (Lower hinge) and 1 RESEARCH (RESEARCH HINGE SCREW COVER) and 1 CNOTE (CNOTE-LSO PER CUSTOMER REQUEST)"
We serviced a
WHIRLPOOL ICE MACHINE
Model WUI95X15HZ01
Near Martindale, TX 78655
Tim M
Job Details: 03/12/2024
"Arrived on site to test unit for filling and draining. Tested unit found recirculating pump not engaging and water reaching passed the overflow and not stopping. This indicates unit needs a new recirculating pump to fix issue. Replaced pump and tested, unit is now circulating water over evaporator plate and creating an ice sheet. Unit is running as designed, no leaks detected, job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW6157PB0
Near Copperas Cove, TX 76522
Tyler
Job Details: 03/12/2024
Spoke with customer and theyd stated unit was working and someone had already fixed leak. No service preformed call complete
We serviced a
WHIRLPOOL DRYER
Model WGD4850HW1
Near Manor, TX 78653
Scott
Job Details: 03/12/2024
Arrived on site for dryer not heating . Found gas turned off . Also instructed on cleaning lint catcher after use . Everything checked normal with unit . Job completed
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Manor, TX 78653
Scott
Job Details: 03/12/2024
Arrived on site for washer walking during use . Ran diagnostics could hear scraping noise from gearcase during spin. Also found some hole not punched thru tub . Ordering tub and gearcase . No water leaks detected at time of service. Call to set return ; ordrng 1 W11454372 (Gearcase) and 1 W11172199 (Basket)
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Belton, TX 76513
Sterling
Job Details: 03/12/2024
"On arrival verified complaint of not spinning and washing properly. Visual inspection of gearcase shows a large amount of lost oil. Recommend gearcase, stator, rotor, clutch, and slider. Ordering gearcase W11393685. Reschedule for 3/18. ; ordrng 1 W11393685 (Gearcase)"
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near Dripping Springs, TX 78620
Leonardo
Job Details: 03/12/2024
Arrived on site to test unit for damaged front panel. Replaced panel glass door test unit and unit test good job complete.
We serviced a
WHIRLPOOL RANGE
Model KSGG700ESS1
Near Austin, TX 78721
Ryan B
Job Details: 03/12/2024
Arrived on site to inspect unit for error code f2e0. Upon closer inspection replaced panel control and display control. Unit is operating correctly. Howebr when putting unit back together noticed the new panel ui is brackets are bent causing the display to slant down. Will need to order a new panel control and return. Rescheduled for 3/18/24; ordrng 1 W11029431 (Panel control)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Liberty Hill, TX 78642
Maurice R
Job Details: 03/12/2024
Arrived onsite for door with rust. On inspection the rust was on the corner of the dispenser. Installed and moved all the components to the door. The door is operating as designed and water leaks detected during service. The unit damper was making a loud clicking noise odering a new damper. ; ordrng 1 WPW10479155 (Damper)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Canyon Lake, TX 78130
Tim M
Job Details: 03/12/2024
"Arrived on site to test unit for knocking noise. Tested unit found F6E3 F0E3 error codes in the system indicating an overloaded washer causing the unit to get off balanced. Diagnostic cycle ran properly with all components engaging and no new error codes. Advised customer to keep loads under 50% and to not wash comforters. Unit is running as designed, no leaks detected, job complete."
We serviced a
WHIRLPOOL RANGE
Model UMV1170LB00
Near Elgin, TX 78621
Joe Z
Job Details: 03/12/2024
"Arrived on site for unit not powering on, no interior lights, no control panel lights. Unit not responding. Upon arrival, inspected area and microwave is not mounted securely to bottom of cabinet. test polarity and is correct. Gained access to fuse and is good. Am getting correct voltage to filter but no voltage at fuse. Need to replace filter board. Ordering filter board and cavity thermostat. Did not lower unit from cabinet and Left unit mounted to cabinet as when arrived. Office to reschedule ; ordrng 1 W11574181 (Cavity thermostat) and 1 W10422269 (Filter board)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF332PAMS0
Near Marion, TX 78124
Tim M
Job Details: 03/12/2024
"Arrived on site to test unit for pods not melting. Tested unit found water to unit was shut off. Opened valve and tested, all components are engaging properly and unit is now running as designed. Advised customer to run water at the tap until its hot before starting cycle. No leaks detected, job complete."
We serviced a
WHIRLPOOL OVEN
Model KOCE500ESS23
Near New Braunfels, TX 78132
Andrey
Job Details: 03/12/2024
"Arrived on site to replace previously diagnosed blower and control, replaced parts and tested, preheated to 350 with no issues unit is now running as designed, job completed"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM604KPS1
Near Austin, TX 78759
Wesley
Job Details: 03/12/2024
Arrived onsite and corrected polarity and found all issues corrected except the pump is still bad. Replaced the pump and motor. Unit is now operating as designed. All checks good.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SDE0
Near Austin, TX 78739
Leonardo
Job Details: 03/12/2024
Arrived on site to test unit for unit not starting. Test unit and found switch on wall turned off. Turned switch on test unit and unit test good job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ4
Near Waco, TX 76708
Jonathan M
Job Details: 03/12/2024
"Arrived on site for a dishwasher that is not drying properly. Inspected unit and work area. The customer advised that the unit runs through each cycle but that the dishes always come out wet and not dry. She stated that the unit has been this way ever since they bought it and have been going through Variety of service people on this unit. I ran the unit through diagnostics and did not find any stored error codes. I ran the unit through an auto test and found the unit working in operating as designed with the heater coming on at the end of the cycle. The customer stated that she didnt believe this dishwasher would drive so little due to the fact that she has several other dishwashers at other properties that dry fully. I called Whirlpool Techline and spoke to Leon SR# 7738667295. He advised that based on the fact that the customer is not using rinse aid, the customer has a plastic tub, and the style and design of this unit, this dishwasher will not dry completely. He advised this unit is meant to be an energy, efficient dishwasher, and therefore does not use the heater as long as other dishwashers. He advised that it is no component that we can replace that would enhance the driving ability of the machine and that the unit is working an operating as designed. He advised to make nail repair at this time. Call complete."
We serviced a
WHIRLPOOL FREEZER
Model wrt318fzdw10
Near Killeen, TX 76542
Tyler
Job Details: 03/12/2024
"Arrived on site for refrigerator needing new drier and fitting. Upon arrival reconfirmed issue, installed parts and pulled vac. Found no leaks recharged system with 50g of r600 and watched evap coil frost over half way and evenly. Informed customer with note on the fridge to give unit 24 hrs to stabilize temps. Call complete"
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS1
Near Round Rock, TX 78665
Kimo
Job Details: 03/12/2024
Arrived onsite for DW with a door that falls down when opened. Upon arrival I found this to be true. I pulley the unit out to inspect the hinges and found the the spring on the right hand side had slipped off of the hook that holds it in place. I corrected this and reinstalled the unit and tested the door and found the door opening as designed.
We serviced a
KITCHENAID OVEN
Model WOS51EC0HS20
Near San Marcos, TX 78666
Leonardo
Job Details: 03/12/2024
Arrived on site to test unit for console turning on and off. Test unit and while trying to test the console turned on and off. Relaxed console test unit and unit test good job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Austin, TX 78724
Wesley
Job Details: 03/12/2024
Arrived onsite and replaced the compressor and installed an access port and dye drier. Pulled vacuum for 20 minutes and held. Checked fresh joints for leaks and verified no blockages. Vacuum held. Charged with 66g of 6600a. Unit is now set up and operating as designed.