Local Reviews
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Bedford - Liberty Hill, TX
My technician was very knowledgeable and clean. He was able to repair my fridge in a timely manner and had a really good personality!
Great Customer Service
Bobbi - Georgetown, TX
Gerry came to fix our refrigerator that had a problem for a very long time. He did a great job at finding the issue and fixing the problem. Even did a follow-up and made sure everything was running smoothly. Thanks!
Connor Montgomery - Five Star Oven Repair
Amber Donovan - Austin, TX
Sorry for the delay. I was traveling and it slipped my mind. Conner was awesome. Very friendly, professional and quick and solving our issue. He helped us understand the problem in a customer friendly manner and I would high recommend his work. Thank you for making this painless!
Great Service
Celia - Georgetown, TX
Cooktop
Sadia - Pflugerville, TX
Outstanding service
Dishwasher
Sadia - Pflugerville, TX
smoore
Sharon - Kingsland, TX
Quick response. Great service!
Very prompt and knowlegable.
Vivian - Leander, TX
He was professional and had a lot of knowledge of appliances.
Patti
Patti - Austin, TX
Great Service! The technician, Scott was friendly, knowledgeable and professional. Thanks, so much!
Kenneth
Kenneth - Robinson, TX
Mike was prompt, efficient, courteous, and professional. I could not have expected more for the service we requested.
Great Service
Robbin - Jarrell, TX
Prompt, efficient, professional service
Linda
Linda - Georgetown, TX
Fast, friendy, knew his stuff!
Dianne - Austin, TX
Paul was able to identify the problem immediately with my appliance and fix it. He had answers to my questions and super pleasant. Thanks, Paul!
Excellent All Around
Kristy - Austin, TX
Best service job ever from start to finish. From inquiring, scheduling, to actual service. Everyone is so helpful and love that AExpress lets you know where you are on the schedule and keeps you up to date!
Paul was prompt, polite, and repaired the oven in record time.
Betty - Lakeway, TX
Would recommend Appliance Express to my friends.
Setting the standard in customer service.
Al - Austin, TX
Mr. Cordell understands the notion of building rapport with his customer and providing incredible service through his conversation and great service. He has set the bar extremely high and applaud his efforts. This type of customer service is nearly extinct and very much appreciate him for this!
Great svc
Ricci - Austin, TX
Great Customer Service!
Katie - The Hills, TX
Great
Calvert - Burnet, TX
Real good. Came in and identify problems.fixed it and left. Real friendly and knowledgeable
Buen servisio! Total mente satisfecho
Jose - Manor, TX
Buena comunicasion , el tegnico fue muy prefesional , grasias Apliance Express.
Great service
Megmarq - Austin, TX
Luis M fixed our refrigerator efficiently, and provided a great customer service experience!
Great customer service
Irene - Belton, TX
Very nice gentleman, he explained the reason why the dryer was not working and the mechanism of its function in detail.
Can't complain about free but they earned my business
Scott - Pflugerville, TX
I called KitchenAid to file a warranty claim on my 3 month old dishwasher (detergent dispenser broke); they set up an appointment with Appliance Express for me. Appliance Express then called me maybe an hour later to confirm some info and the appointment time, and also emailed me a reminder. Joe called me when he was in the area to let me know he was on the way. Nice knowledgeable guy; enjoyed talking to him while he replaced the dispenser. He ran a test cycle for leaks when he was done. Did a full load of dishes later that evening and the machine worked like new. My kitchen is all Whirlpool other than the dishwasher; if I ever need any service I'm calling these guys.
Michael
Micheal - Pflugerville, TX
Nathan, came in already knowing what the issue was, and to no time fixing the problem. Good job!
Great service!
Catherine - Round Rock, TX
Arrived promptly. Found the problem and fixed it. The company kept me informed of anticipated arrival time. I appreciate that. I would definitely use them again.
good job!
Timothy - Salado, TX
Great Service
Charles - Kingsland, TX
Great service and very professional
Initial evaluation was professional. After replacement parts were received by Appliance Express, the repairman arrived as scheduled and repair was qu
Paul - Spicewood, TX
Great!
Micheal - Pflugerville, TX
pays attention to detail
Yerema - Liberty Hill, TX
Sandy
Spade - Georgetown, TX
Friendly repairman that explained what was wrong and how to fix it.
Msboggs
Lynn - Georgetown, TX
Mike was very pleasant and knowledgeable. He explained everything in terms I could understand.
Warranty work
Ira - Georgetown, TX
Prompt and efficient, no problems, thanks!
Customer
Tyler - Austin, TX
Joe was great! So helpful and friendly
Service was great
Joan - Austin, TX
Great and quick service call
Raymond - New Braunfels, TX
Great service, and very quickly taken care of the ice maker.
Great Service, great technician
Olivia - Austin, TX
Awesome service tech, easy process.
GREAT SERVICE! GREAT KNOWLEDGEABLE TECHNICIAN!
Doug - Round Rock, TX
Jerry was fantastic! My JennAir fridge never ran well from the moment it was newly installed and Jerry's experience and knowledge helped him clear up all of the issues that 100% due to original build and installation oversights. Jerry saved the day on this!
Way better than your first guy
Mathew - Hutto, TX
Bet knowledgeable
William - Round Rock, TX
Nice guy willing to educate me on my appliance.
Luis was great!
Mr. Jorge Calderon - Manchaca, TX
Luis, diagnosed the problem with my refrigerator and corrected the first diagnosis another technician had advised, from another company not related to Appliance Express. Luis, ended up advising that the actual problem would be cheaper to repair and he ended up saving me hundreds.
Fantastic Expertise!
Kelly - Georgetown, TX
Skilled tech with thorough knowledge and the ability to convey important information. Professional and friendly!
Great Service
Basso - Harker Heights, TX
Kept me well informed of appointment. Great service,very friendly
great service
Maughanl - Salado, TX
Mike Gomez is very friendly and very informative.
Exemplary service!
Jane - Pflugerville, TX
Nathaniel was professional, courteous, and got the job done in a very timely manner. Everything was better than I expected and I appreciate the quality service. It's rare.
Experience very professional
Sadia - Pflugerville, TX
Fast service
Sadia - Pflugerville, TX
Great!
Micheal - Pflugerville, TX
Anne
Anne - Georgetown, TX
Steve is very knowledgeable and respectful. Great service. Thanks Steve.
Jose - Killeen, TX
GREAT
Chavez - Waco, TX
MIKE GOMEZ showed up on time and was very professional. He got here found the problem with my washer and had it fixed very quickly. Very respectful and polite.
Great service. Very polite and knowledgable.
Persky - Belton, TX
Mike has been here 3 times since 2015 to replace bimetal fuse in 2013 Kitchenaid dishwasher (obviously a manufacturer's defect). He is a very polite young man. He diagnosed the problem quickly, ordered the part and came back to repair two days later. He is a pleasure to deal with. My dog really likes him too.
Great service
Felipe - Pflugerville, TX
Easiest service request I've ever done.
Great job!
Sue - Austin, TX
Paul was very thorough and knowledgeable and efficient.
Great service
Annette - Georgetown, TX
Very satisfied. Office was prompt to schedule the appointment and communicated with me to ensure they could have the correct part on hand so as to avoid a second visit. Technician was professional, friendly and seemed knowledgeable about the work that was needed.
Great service! We appreciate y'all getting to our house promptly! Mike did an awesome job!
Ed - Georgetown, TX
Good professional service
Daniel - Georgetown, TX
Thanks Clif
Gloria - Austin, TX
Personable, kind, timely. Completed the work in the time he said he would.
great service
Jordan Lane - Austin, TX
Great Service
Stuart - Kyle, TX
Brandon was completely professional and wasted no time in fixing the washer door. He was in and out and provided five star service. Thanks
Excellent service
Michelle - Lorena, TX
Very professional and knowledgeable
So helpful
Mrs Dianne morris - Austin, TX
Luis was very professional and helped us understand how to take good care of our new appliances
Brad
James - Cedar Park, TX
The tech did a great job. He was on time and worked fast.👍
Faye
Mrs. Craig - Austin, TX
Excellent Service. Luis is professional, knowledgeable, personable and nice.
Very good service
Diane - Austin, TX
I appreciate your company and the help of Çonnor Montgomery
Friendly and Knowledgeable
Ryan - Leander, TX
Jerry is very thorough and professional. He asked me the problem and concern I had with my range and went on to determine the cause of the problem. While diagnosing the problem with my stove, he also explained what could be the cause of the problem without getting too technical. Resolved the problem and I'm very satisfied with the service. He's great and I will definitely recommend Appliance Express.
Great, quick and efficient warratny service
Marc - Hutto, TX
Amanda
Amanda - Hutto, TX
Wonderful service!
April - Round Rock, TX
Nathan did a wonderful job!
Great Service....But Pretty Pricey!
Robin - Georgetown, TX
5 stars to Mike Gomez for excellent service!
great service
William - Round Rock, TX
terrific
Excellent service
Tina - Horseshoe Bay, TX
Late but provided great services when he arrived
Kathy - Taylor, TX
Dryer
Coupland - Coupland, TX
Nathan was fast & professional! Excellent! Thank you!
Excellent and friendly service
Shannon - Austin, TX
Robert
Cornejo - Leander, TX
Excellent Service
Great Service
Mr - Round Rock, TX
Jonathan did a great job explaining the issue and respecting our home. He was really nice and helpful. We always have great service with appliance express.
Great Service
Paul - Burnet, TX
Thomas was a pleasure
Knew his stuff!
Deborah - Temple, TX
Needed a new display panel on our fridge. Steve was on time, friendly and efficient. He helped me set up the options, too. We’ll hire them again!
Roger
Roger - Belton, TX
Technican was timely, cordial and professional in his demeanor
Jimette
Jimette Rosas - Spicewood, TX
Paul and Appliance Express did a great job!
Awesome service
Mrs Jackson - Schertz, TX
Ruth
Ruth - Austin, TX
Great service, punctual, professional and friendly; straight to the problem and fixed
Friendly service
Lauren - Liberty Hill, TX
Prompt and professional service call
Kimie - Dripping Springs, TX
Whirlpool Refrigerator Service
Sandyhai - Hutto, TX
When our fridge stopped making ice we received great customer service both over the phone and in person by our technicians Nathan and Michael. The only minor set back was one tech forgot to reattach some wires so our lights inside the fridge wouldnt turn on after he left. No biggie! We called and they came back out the same day and lights were back on in less than 5 mins! Thanks!
Great Service
Chad - Seguin, TX
Awesome Technician
Trudy - Austin, TX
Joseph explained everything he was doing step by step. He was an awesome Tech!!
Awesome Service!
Cookie - Bertram, TX
Appliance Express was quick to respond to my SOS. They got my oven working again in no time at all. Very dependable and friendly technicians.
Great service
Daley - Cedar Park, TX
Quick and good
Sadia - Pflugerville, TX
Great service
Charles - Georgetown, TX
Fridge on the Fritz, Fixed Fabulously
Rebecca - Cedar Park, TX
Great service, extremely competent technician...but bottom-line? He diagnosed and fixed the problem quickly and with no fuss or drama. Personable interaction and quick turnaround.
Great and Fast Service
Haktan - Cedar Park, TX
Dishwasher broken, Luo came on Monday quickly identified the problem, ordered the parts same day. And very next day, he came to install without any hassle. Luo is great technician, reliable and most importantly he knows what he is doing. Thank you Luo for the great and fast service.
Awesome Service!
Christina - Pflugerville, TX
Nathan is exceptional. He exceed expections by sharing his knowledge on washer and dryer. If I have an issue again, please send him back.
Excellent warranty service
David - Taylor, TX
Julie
Vanderhaar - Georgetown, TX
Lou was very knowledgeable and courteous.
Great Service Mike is awesome.
Pat - Robinson, TX
Mike was very professional and did an excellent repair on our refrigerator. He was knowledgeable and explained everything to us where could understand the situation.. Would highly recommend Appliance Express and especially Mike.
Excellent customer service!
Amy - Burnet, TX
Excellent customer service
Vikki - Round Rock, TX
Tremendous service
Pamela - Georgetown, TX
Steve was the technician. Our propane stove top had not been originally installed correctly. Steve went above and beyond to correct that and additionally fine tuned the burners to a better simmer setting. Additionally, he was polite and professional. If we ever have a need like this, we’ll call Appliace Express. Hats off to you!
Great service
Ressler - Georgetown, TX
Mike was very knowledgeable and explained everything well
Good Service
Kenneth - Waco, TX
Good service, called and showed up when promised. Resolved issue. Operator was very friendly and knowledgeable.
Great Service
Melisa - Pflugerville, TX
Nathan did an outstanding job fixing a leak in our fridge and a warped housing for our water filter. Thank you!
Great service
Holmes - Leander, TX
Lou was prompt, thorough and helpful
Above average
Robert - Austin, TX
Satisfied
Amazing Service
Susan - Horseshoe Bay, TX
Tommy was very professional and efficient in fixing my dishwasher. I will definitely request him again if anything else breaks down.
Timely and efficient
Alfred - Georgetown, TX
We appreciate the quick response to address our appliance issues.
Catherine
Wilson - Killeen, TX
Awesome service!
Great service!
Dj - Austin, TX
Joseph Cordell came and fixed my microwave very quickly. Beyond that though he was so friendly, personable and helpful explaining how some of my other appliances work. If anything were to ever happen to my appliances, appliance express will be my first phone call.
Lindsey
Lindsey - Austin, TX
Joseph came with the necessary parts to make the repair after my appliance broke. I was extremely happy with his work and expertise. Joseph was on time, courteous, knowledgeable, and very helpful with suggestions on maintenance. I would highly recommend him to my friends.
Vanesa
Mr - Austin, TX
Great Service
Joan - Leander, TX
This was the best service I had ever received..I will definitely recommend Jerry to anyone who needs service!! Thank u so much for the great service!!
great service
Williams - Belton, TX
Amazing Service!
Erin - Austin, TX
Appliance Express is wonderful! Their technicians are very professional, courteous, and extremely helpful and informative. They put on shoe covers without being asked, they are always very polite and timely, and they treat the customer and the home with respect and consideration. Clif was very thorough and efficient. I also love how pleasant and knowledgeable they are - Clif had many useful tips for me in addition to ensuring my dishwasher was working optimally. I would recommend Appliance Express hands-down, every time, for appliance repair/maintenance!
Great service, Jonathan was awesome.
MsHuggins - Georgetown, TX
Jonathan was awesome. He was courteous and explained the services. He also took time to explain about other whirlpool products in the home.
Great service
Starley - Leander, TX
Great service
Michael - Temple, TX
Service was great.
Lou was terrific and gave helpful hints for my dishwasher productivity
Dunn - Cedar Park, TX
Todd
Hoerner - Georgetown, TX
Great service, Lou was very thorough in trying to identify our issue and resolve it.
Monica
Moore - San Antonio, TX
Awesome service
Chavez - Waco, TX
Mike Gomez was awesome, knowledgeable and gave great customer service!
Cathyvery friendly
Gay - Belton, TX
Very friendly
Impressive
Lynn - Highland Haven, TX
Arrived early which was great. Have not had time to test the dishwasher repair but will soon.
Amazing Service-Very Professional
MaryAnn - Georgetown, TX
Jonathan Short was extremely professional, work very hard to diagnose a problem with my refrigerator. At each step of his working Johnathan kindly explained the testing he was performing and the results. I was extremely pleased with the service and results. I am very pleased with the results and the price of the work that was done. Jonathan did an excellent job. I will definitely call Appliance Express again if I should need their help.
Great service
Estrada - Cedar Park, TX
Lou was very professional
NewOwner
Mr - Liberty Hill, TX
Great Service, Cover Items for everyday use of our products
Great Service
Dick - Georgetown, TX
Every one was friendly and accommodating and the service was done promptly.
Excellent service tech
Jose - Austin, TX
Awesome from the beginning the the end. Tech has great attitude, very knowledgeable. I would recommend Joseph to a family member.
Great service
John - Austin, TX
Bob
Hyatt - Seguin, TX
I am impressed from my call to report concern to updates on the day, the time of day and finally the exact time to expect the repair man. Kevin was courteous, professional, and represents your company in a positive a d professional manner.
Great service!
Jennifer - Lorena, TX
Mike is very professional!
Theresa
Theresa - Bertram, TX
Came when scheduled.
Lou is the man
Anonymous - Cedar Park, TX
Lou was great!
Patient and excellent service.
Meeks - Leander, TX
Totally resolved issue. Patient and friendly.
Kelley
Karvandi - Leander, TX
Lindsey
Lindsey - Austin, TX
Excellent service. Reasonably priced.
Ann Baird
Ann - Bertram, TX
Great service; explained things very well; solved the problem and we would use you again
Tyler Mycoskie
Mr - The Hills, TX
Professional &Knowledgeable
Enrique - Austin, TX
Quick and efficient
Kaya - Morgan's Point Resort, TX
Worked diligently to get our dryer repaired. Was very polite and cleaned up after.
Excellent Service
Eric - Round Rock, TX
Mike did a great job repairing our refrigerator and answered all our questions about maintaining it. He was prompt, courteous, and knowledgeable. Overall, a great experience.
Brenda Petite
Brenda - Austin, TX
Great job
Derek - Austin, TX
Good work done quickly
Efren
Sanchez - Georgetown, TX
Fast in time efficient
Joy
Taylor - Georgetown, TX
Explained everything in detail.
Super service!
Post - Leander, TX
The gentleman that fixed our dishwasher was super friendly and fast! I’d definitley use this company again!
Fast, Friendly, & Professional
Dustin - Austin, TX
Great Service Guy!!
Lori - Bee Cave, TX
Tommy was awesome.
Phillip
Phillip - Pflugerville, TX
Cathey
Cathey - Austin, TX
Best service ever!!! Tommy was super nice.
Very Polite and nice
Krantz - Belton, TX
Friendly Service
Ashley - Liberty Hill, TX
Lemarc
Lemark - Kyle, TX
Brandon was excellent in customer service along with bein very knowledgeable in his job
Went out of his way
Tracy - Bastrop, TX
Nathan looked at our washer that was not part of his scheduled appointment
Great service
Cathy - Belton, TX
The service was great. Technician was friendly and professional. The appointment was easy to set up and reschedule. Technician arrived within appointment window. Our appliance was fixed without any fuss. Thank you!
Great service. Timely arrival.
Valerie - Austin, TX
Great service. Timely arrival. Excellent communication
Great service
MrsCb - Austin, TX
Wonderful service
M.Hendrickson-Garnett - Austin, TX
Luis was wonderful. Excellent service and a great repair job!
Amazing turn around time with parts process. Very efficient in time & ensured we were well taken care of.
Charlnocia - Leander, TX
Very satisfied customer. Excellent Service.
Joe - Killeen, TX
Give Mr Gomez a raise or a big atta boy, when he gets back to the offce, today.
Great job on a glass top replacement
Aila - Round Rock, TX
Monday Nathan was able to accommodate my wishes with the time change of my appointment because he was going to be in the area for a while. Nathan was great; very polite, knowledgeable, fast and really pleasant to deal with. He discovered another problem while changing the top and immediately arranged an appointment on Friday to get the damaged part replaced. Friday it was another good experience when Lou came to do the change. He was done very quickly and he was very courteous providing great service. I can very much recommend both gentlemen; Nathan and Lou. They are great representatives of Appliance Express and the finest of their profession. Warranty Service.
Great
Rowan - Austin, TX
Awesome service. Friendly.
Top notch experience and communicatoin
Randy - Round Rock, TX
Communication throughout the process was excellent. Repair diagnosis was quick, work was professionally done.
Good service
Becker - Georgetown, TX
Honest and incitful service
Junia
Ms Junia hudson - Round Rock, TX
Timely repair cooktop.
Great Service!
Veronica - Harker Heights, TX
Dona was very nice and professional!
Great service
Dale - Horseshoe Bay, TX
Great service!
K Keith - Lorena, TX
Mike was on time, informative, and very thorough! Thank you!
Great Service!
Adriana - Dripping Springs, TX
Conner called me to let me know he was on his way, arrived right on time, and fixed my washing machine quickly! He was very knowledgeable and even gave me some tips to prolong the life of my washer. I would definitely use Appliance Express again.
Very thorough, professional, knowledgeable.
Helen - Austin, TX
Would call back Appliance Express and specifically request for Nathan again, should we encounter any future issues with our appliances.
Great Service
Mr Hall - Hutto, TX
Jonathan did a great job. Very professional.
Great service, great repair man nice kind and very neat and clean and put everything back in place.
Jacobs - Leander, TX
Very nice repair man and great service.
Pleasant experience
Merilyn - Marble Falls, TX
Very courteous and friendly, Good job
Awesome experience
Gilson - Round Rock, TX
GREAT SERVICE
Highlands - Pflugerville, TX
Nathaniel (Nathan) has never let us down. One of the best service experiences we have had. He keeps us in the loop with what he is doing and what still needs to be done. If we were to have a designated person it would be him. Appliance Express has not let us down. Customer service reps are awesome. Quick to respond and friendly over the phone.
Very knowledgeable, courteous
Terry - Kingsland, TX
This company was on top of everything beginning to end. They notified us of every contact, showed up on time, knew exactly what they were doing, were courteous, kept us informed of everything they were doing. I highly recommend. They were just great.
Johann
Johann - Austin, TX
Profession and personabe
Courteous, knowledgeable service technician
Rich - Austin, TX
Great Service
Janice - Georgetown, TX
Steve was very knowledgeable, courteous, and fast. I would say he is one of the best Technicians that I have ever had service an appliance in a long time.
Great service!
Lucille - Killeen, TX
Mike was on time, professional and he fixed my washer! Thank God!!
Fantastic Service!!
The Highlands - Pflugerville, TX
Nathaniel Bolkenstyn has been awesome to work with. He is thorough when communicating what is going on and what needs to happen.
Great service in Nathan
Tracy - Bastrop, TX
Nathan is always professional and curtious.
Great job
Ryan - Austin, TX
Brandon was very helpful and excellent customer service
Angie
Hicks - Waco, TX
Great service!! Would definitely recommend.
tommy was on time and very knowledgable of the product
Bari - Tow, TX
excellent
Great service
George - Round Rock, TX
Exceptional service
Puaala - Killeen, TX
Dona W, 4/5/18, and Mike Gomez, 4/9/18, are exceptional technicians. They are knowledgeable, courteous and efficient.
Ivelis
Ivelis - Harker Heights, TX
Good service
Icemaker Replacement
Mr Gary Dayon - Georgetown, TX
Jonathan Short arrived when he said he would, found, demonstrated, and explained why the particular unit had to be replaced. A new unit was on his truck, and he replaced and solved our problem in 30". Great service accompanied by a knowledgable and professional repairman.
Honest & Reliable.
Roman - Bellmead, TX
Appointments are made and kept. Quality work in a timely manner. Overall satisfactory service.
Matt
Matt - Buda, TX
Excellent customer service!
Great service
Kelley - The Hills, TX
Great Service
Mrs W - Georgetown, TX
Excellent troubleshooting and repair of our Kitchenaid dishwasher. Tech did a great job.
Great Service
martalynne - Temple, TX
Dona was exceptional! She answered all of my questions and there were a lot of questions. She was very professional and knowledgeable and I was so glad that she was the technician sent for the return repair. They had to order a part and come back.
Great
Larry - Burnet, TX
Great service
Vamsi - Bee Cave, TX
The best service for appliance. Strongly recommend them. All are very well versed with their job. Hats off. Timely service n convenient scheduling
Excellent service
Amanda - Austin, TX
Knowledgeable and courteous staff
Great service
Dorothy - Hewitt, TX
Very knowledgeable. Explained everything in common language. Very nice and polite
wonderful respond
Denis - Georgetown, TX
Great service and very friendly service personnel and they both wore shoe booties and fixed the problem
David S.
WASHER WHIRLPOOL WTW8500DC5 "Arrived on site to install a clutch. I gained access to the the clutch and replaced new. I ran a calibration, and ran the unit through a diagnostics cycle. During agitate the entire tub agitated and not just the wash plate. I disassembled the other stator and inspected the slider. I found the slide spring installed in the wrong position. I reinstalled the drive system properly. And ran a test cycle. The unit operated as designed. No water leaks detected. Job complete."
Robert J.
DISHWASHER GE GDT605PSMSS Arrived on job for complaints of not starting. Ran test and dishwasher working properly at time of service.
Andy B.
DISHWASHER KITCHENAID KDPE234GBS0 Arrived on site for dishwasher not draining. Tested and inspected unit and found failed drain pump and kinked drain hose. Removed failed part and replaced with new and unkinked drain hose. Tested unit and all operations are normal. No water leaks present at time of service.
Kayman B.
MICROWAVE WHIRLPOOL WMH73521CS4
Kayman B.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived onsite for previously diagnosed parts. I installed the evap motor and harness the main control and the control UI. Unit is working as designed. Job complete.
David Z.
REFRIGERATOR KITCHENAID KSSS48QDX05 Arrived on site to install previously diagnosed switch to resolve no power to unit. Installed new power switch and retested. All is now working as designed.
Scott M.
REFRIGERATOR WHIRLPOOL WRX735SDBM00 "Arrived on site for not making ice . Found ice maker had failed . Replaced maker . Ran harvest , all checked normal . No water leaks detected at time of service. Job complete."
Robert J.
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on job for complaints of not washing. Found 120v to motor but not working. Replaced motor and test. No leaks detected at time of service.
Leonardo C.
OVEN WHIRLPOOL WOS31ES0JS00 Arrived on site to replace blown fuse. Replaced fuse and tested unit. Unit functions correctly at this time. Blower working correctly. Job complete
Clif L.
MICROWAVE KITCHENAID KBMS1454SSS1 Arrived on site to replace turntable motor for microwave. Replaced motor and tested unit. Found all is functioning properly at this time.
David S.
REFRIGERATOR KITCHENAID KRMF706EBS01 Arrived on site for icemaker not making ice and ice build up around around the ice chute. I inso cited the unit and work area. I found the error code e2 on test 56. I ran test 57 and the unit failed to harvest. Previous installed ice maker is defective. I am ordering 2 ice maker W11294907 assemblies to complete the repair. ; ordrng 2 W11294907 (icemaker)s
Clif L.
REFRIGERATOR WHIRLPOOL WRF767SDHZ01 Arrived on site to diagnose a refrigerator that is not sealing properly. Found center mullion not closing all the way. Replace the mullion and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Lou S.
OVEN KITCHENAID KOST100ESS03 "Arrived on site to inspect wall oven error code. Upon further inspection, I found the display showing error code F6E6. Following the tech sheet, I inspected the connections on the control and found a screw sitting on the control. Cleared the code and tested and the error code came back on. I cycled power and removed and replaced the main control Ed power and retested. Unit is operating as designed. I advised the customer of my findings/repairs. Job completed."
Scott M.
WASHER MAYTAG MVWB835DW4 Arrived on site for unit not running . Found part that was replaced was rubbed . Found tub sitting to low . Replaced suspension. Ran calibration and diagnostics wash. All checked normal . Ran rinse and spin with about 9 lg beach towels . Stayed around for 1/2 the wash cycle . All checked normal . No water leaks detected at time of service. Job complete .
Brandon C.
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site for customer complaint of unit not washing dishes, found hot water valve from house shut off, I turned on hot water valve, unit tested good."
Kevin B.
WASHER WHIRLPOOL MVWB765FW3 "Arrived on site inspected washer is found saved error code F6E3, for communication failure between control and control panel, after replacing both washer will now pass test 52 and test 51. No water leaks from connections at time of service, job complete"
Lou S.
MICROWAVE WHIRLPOOL WOC54EC0HS03 "Arrived on site to install previously diagnosed and ordered part. Due to the main ACU failure and techline recommendations, I removed and replaced the main ACU and tested. Unit is operating as designed with no error codes. Job completed"
Leonardo C.
OVEN WHIRLPOOL WOS51EC7HS01 Arrived on site to test unit for not heating. Test unit and unit giving F8E0 blower error. Ordering new blower and control board and new wire harness office to reschedule ; ordrng 1 W11225360 (HARNESS ) and 1 W11225363 (HARNESS) and 1 W11233570 (HARNESS ) and 1 W11248652 (BLOWER) and 1 W11261167 (CONTROL BOARD)
Brandon C.
RANGE WHIRLPOOL WEC310S0FS1 "Arrived on site for customer complaint of burners not turning down to low after set to 10, found failed control, called techline, replaced control, unit tested good. SR 7728185833"
Kayman B.
WASHER WHIRLPOOL MVWX655DW1 Arrived onsite for washer making grinding noise. Upon inspection I found the wash late not secured down all the way and warped. When I tried to put the unit into diagnostics it would not respond. I replaced the control and replaced the wash plate. I put the unit into diagnostics with success And ran the auto diagnostics cycle and everything is working as designed. I ran a manual high spin diagnostics and the unit is spinning as designed. The grinding is gone and No leaks detected during time of service. Job complete.
Leonardo C.
OVEN WHIRLPOOL WEE510S0FS2 "Arrived on site to test unit oven light not working. Found shorted control panel. Replaced control panel , tested unit light works and unit and functions correctly. Job complete."
Brandon C.
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 "Arrived on site for customer complaint of freezer door handle being loose, found set screws stripped on right side and caused handle to fall down and swing causing scratches on door. Ordering door, handle and screws. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W11115761 (handle) and 1 W11328753 (SCREWS) and 1 W11377193 (FREEZER DOOR)"
Kayman B.
DISHWASHER JENN-AIR JDB3600AWS4 Arrived onsite for dishwasher not draining and not cleaning properly. Upon inspection I found the drain pump sounded like it had debris inside it and the drain hose looked like it had a lot of gunk build up. The resident stated that they have had some intermittent issues with the unit not engaging into cycles. I found some of the leds on the UI dim to where I almost couldn’t see the light indicating issues with the control..
Kevin B.
WASHER AMANA NTW4516FW3 Arrived on site and inspected washer and found saved error code for long fill, reset connections on the valves and then ran all functions in manual diagnostics and everything passed. Started washer on a normal cycle and it is progressing properly. No water leaks detected at time of service, job complete"
David Z.
REFRIGERATOR KITCHENAID KBFS20EVMS8 Arrived on site to diagnose refrigerator that was building ice on freezer floor and leaking on floor. Performed diagnostic and found drain clogged causing water to leak in the FC and form ice. Found applicable service pointer to install new style drain and replace the duckbill drain type. Removed back panel and switched out drain. Disassembled freezer compartment and melted down all ice and verified the drain is working properly again. All is now working as designed
James C.
ICE MACHINE KITCHENAID KUIO18NNXS2 Arrived on site and installed new pump assembly. Tested operation and found unit working properly. Job complete
David Z.
DRYER WHIRLPOOL WED49STBW1
Andy B.
RANGE WHIRLPOOL WEG750H0HZ0 Arrived on site for range oven not heating. Tested and inspected unit and found failed main control and oven spark module. Removed failed main control and replaced with new. Ordering needed oven spark module. Office to schedule return trip. No gas leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W10860916 (module-spk BAKE)
Kayman B.
DISHWASHER WHIRLPOOL WDT730PAHZ Arrived onsite for dishwasher rack failure. Upon inspection I found the right side adjuster wheel had broken off. I replaced both adjuster assemblies. Unit is working as designed.
David Z.
COOKTOP KITCHENAID KCGS356ESS00 Arrived on site to diagnose rear right burner that customer had issues getting to light. Found that the electrode was sitting close to the burner cap allowing only a tiny spark. Increased the gap by moving the igniter back away from the burner head. Retested and unit now lights 100% of the time. Call complete.
David Z.
DRYER WHIRLPOOL WED49STBW1 "Arrived on site to diagnose dryer not drying and noise coming from it. Performed diagnostic and ran unit. Found that the vent is not moving any air and has a major airflow restriction in the venting. Advised customer to have vents cleaned and recommended company to use. The door gasket is frayed and split and needs to be replaced as well. Ordering door gasket. Will also return with parts I came with for noise. Ran unit and did not hear any kind of squeaking, will retest when we come back to install door gasket. . ; ordrng 1 W10906683 (seal-door)"
Jacob S.
REFRIGERATOR WHIRLPOOL WRT112CZJW00 "Arrived onsite for freezer gasket not staying shut. Tested unit. Found that the gasket was not clinging well enough to the unit. Replaced freezer gasket. Tested door. Door test good. Let customer know to swing door shut freely, It will make the freezer door to pop open at anytime. No issues at this time. Job complete"
Kevin B.
WASHER WHIRLPOOL WFW5620HW0 "Arrived on site and found saved error codes for Oversuds, unbalanced load. Found possible water trails down the back of the rear panel, Reset vent hose connection on top of tub. Ran washer in a diagnostic cycle and it did not leak. No further repair is required at this time, job complete see sticky notes for more information"
Robert J.
WASHER GE GTW845CPN0DG Arrived on job for complaints of unbalanced load. Ran washer empty and tub vibration. Recommended replacement of tub and rods. ; ordrng 4 WH03X29077 (ROD AND SPRING )s and 1 WH21X29067 (TUB)
Jonathan S.
REFRIGERATOR AMANA AFI2538AES "Arrived on site for refrigerator making noise, having warmer temperatures in FC and making ice. Inspected unit and work area. Found evaporator fan hitting ice and causing noise. Performed diagnostics mode and tested operation. Found FC thermistor reading temperatures at 28°. Gained access to evaporator and tested defrost sensor and found closed. Found incomplete frost pattern. Found restriction in seal system. Would need to replace compressor, filter drier and evaporator to repair. r. ; ordrng 1 12002730 (evaporator) and 1 W10160407 (compressor)"
Leonardo C.
DISHWASHER KITCHENAID KDTE334DSS0 Arrived on site to test unit for possible unit leaking. Customer showed me picture of water under dishwasher. Ran unit for 30-35 minute no leaks present at this time.
Kayman B.
COOKTOP JENN-AIR JGCP436HM00 Arrived onsite for previously diagnosed parts install and pressure reading using a monometer I tested gas pressure which resulted in the incoming gas pressure to unit 12.2 WCP and at center burner 3 WCP.
James C.
DRYER WHIRLPOOL MEDE200XW0 "Arrived on site and tested operation. Found relays click but motor will not run. Access drum and found belt has broken causing belt switch to open. Installed new belt and rollers. Tested operation and found motor not running. Found all fuses good and 120 volts getting to motor. Tested motor and found to have failed. Failure has caused over heating of motor and the blower wheel is seized to motor shaft. Unit will need new motor, blower wheel and housing to repair. ; ordrng 1 AUTHO (AUTHO) and 1 W10888146 (housing)"
Wesley P.
DRYER WHIRLPOOL MED7230HW0 Arrived onsite and found unit issues corrected from prior resets. Advised customer all is set and ready to be used. Operating as designed.
Kevin B.
DRYER MAYTAG MEDC215EW1 "Arrived on site and inspected dryer and found it is operating properly. Discoloration from vent surface to heating element is normal. No further repair is required at this time, job complete."
David Z.
WASHER WHIRLPOOL WFW5090GW Arrived on site to diagnose washer leaking from door area. Performed diagnostic and ran unit in clean washer cycle. Found that when water is agitating and reaches a higher level it runs between the door and bellow out the front. Need new bellow to resolve. Office to reschedule when parts available. ; ordrng 1 W11044836 (bellow)
Lou S.
DISHWASHER WHIRLPOOL WDF331PAHS0 "Arrived on site to install previously diagnosed and ordered part. Due to the dispenser leaking rinse aid, I removed and replaced the dispenser and tested. Unit is operating as designed. No water leaks observed during service, job completed."
Jacob S.
COOKTOP KITCHENAID KCGC506JSS00 Arrived onsite to replace parts ordered by previous tech. Replaced all parts. Tested unit. Unit test good. No issues at this time. Job complete
Leonardo C.
OVEN WHIRLPOOL KDRS483VSS03 Arrived on site to test unit for sparks and smoke. Found melted terminal block. Replaced terminal block Test unit and unit test good job complete.
Lou S.
ICE MACHINE KITCHENAID KUIX305ESS2 "Arrived on site to inspect ice machine making too much ice. I placed the unit in diagnostics and tested. Unit showed the bin thermistor error. I removed and replaced the bin thermistor and turned the unit on and watched it for a cycle. Unit is operating as designed. No water leaks observed during service, job completed."
Lou S.
REFRIGERATOR KITCHENAID KRFC704FPS00 "Arrived on site to inspect refrigerator ice maker not working/wires cut. Upon further inspection, I removed the ice maker and found the fill tube heater wires broken. I removed and replaced the fill tube/heater and tested. Unit is operating as designed. No water leaks observed during service, job completed."
Brandon C.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived on site for customer complaint of ice bin broken, found out that the installers did not remove packing material inside of ice bin section and bin was stuck after it made ice. Ice bin was broken, ordering ice bin. ; ordrng 1 W11185686 (ICE BIN)"
James C.
WASHER WHIRLPOOL WFW6620HC0 "Arrived on site and installed new control, rotor and stator. Tested operation and found unit working properly and all functions test good. Job complete"
Leonardo C.
DISHWASHER KITCHENAID KDTE104ESS1 Arrived on site to test unit not washing. Tested unit and found bad pump and motor. Need to order WPW10605057.. Office to reschedule.; ordrng 1 WPW10605057 (PUMP AND MOTOR )
Lou S.
OVEN WHIRLPOOL WFG505M0BS3 "Arrived on site to inspect range oven not working. Upon further inspection, I tested the cooktop and all burners except the middle burner were operating as designed. I cleaned the middle burner head and retested and all burners operate as designed. I tested the oven on Bake at 350 degrees and could hear the control relay click, but the ignitor never began to glow.No gas leaks detected during service.; ordrng 1 W10888179 (bulb-light) and 1 W11126814 (cntrl-elec) and 1 W11176454 (igntr-oven)"
Jacob S.
WASHER WHIRLPOOL WTW4816FW2 Arrived onsite for basket to unit had dropped and unit stuck draining. Tested unit. Found that suspension had gone bad and control board was no good. Replaced both parts. Tested unit. Unit test good. No leaks at this time. Job complete
James C.
RANGE WHIRLPOOL KDRS463VSS04 Arrived on site and tested operation. Found 3 of 4 burners have large yellow flames. Verified correct orifices and found to be good. Found regulator not set correctly. Corrected orifice and adjusted flames to correct size. Unit tests good. Job complete
Leonardo C.
OVEN KITCHENAID KOCE500ESS09 Arrived on site to replace front outer door. Opened new box and part was damage. Ordering new door again W11354870 tech to check for damage at storage to make sure it’s good before coming out. ; ordrng 1 W11354870 (OUTER OVEN DOOR)
Kayman B.
WASHER WHIRLPOOL WTW7000DW1 Arrived onsite for washer water valve or connections leaking upon inspection I found that when the hot and cold valve is engaged the valve begins to leak from the middle stopper. I replaced the valve No leaks detected after repair. Job complete.
Scott M.
REFRIGERATOR WHIRLPOOL WRF954CIHB01 Arrived on site for filter issues . Found filter cap defective . Will need to order cap . No water leaks detected . Call to set return .; ordrng 1 W11189114 (cap-filter)
Kayman B.
REFRIGERATOR WHIRLPOOL WRF989SDAM03 Arrived onsite for previously diagnosed parts. I replaced the RC evap thermistor and harness. Unit is working as designed. Job complete.
Brandon C.
VENTHOOD WHIRLPOOL UXT5536AAS3 "Arrived on site for customer complaint of buttons getting stuck behind stainless steel paneling. I found the control to be working, but the stainless steel was bent, I was able to adjust and tweak the stainless housing behind where the control mounts, unit tested good."
Luis M.
REFRIGERATOR WHIRLPOOL KRMF706ESS01 "Arrived on site for no ice and not freezing correctly. Checked freezer found freezer not freezing items,removed compressor cover checked weld joints and tubing,found uv leaking from heat exchanger in compressor compartment slightly adjusted exchanger verified leak at exchanger
Leonardo C.
DISHWASHER KITCHENAID KDTE104DSS0 "Arrived on site to test heating element with melted debris. Replaced heating, tested unit and unit heats and functions correctly. During inspection found leaking pump and motor. Need to return to replace leaking pump and motor ordering new pump and motor WPW10605057 Office to reschedule ; ordrng 1 WPW10605057 (PUMP AND MOTOR )"
David Z.
OVEN JENN-AIR JJW2730WS02 "Arrived on site to diagnose an oven that is not heating or starting either oven. Performed diagnosis. Found F1E1 error present, for appliance manager not working. Tried running both ovens and neither one will heat. Ordering UI and Appliance manager control. Appliance manager will need to be changed out, bringing UI if also needed. Office to reschedule when parts are available. ; ordrng 1 W10617330 (panl-cntrl) and 1 WPW10292568 (cntrl-elec)"
Leonardo C.
DISHWASHER MAYTAG MDB8959SFZ4 "Arrived on site to test unit for upper right track function. Found right track broken. Replaced track, tested unit. Unit functions properly. Job complete"
Kevin B.
WASHER MAYTAG MVWB835DW4 "Arrived on site and replaced control board diagnosed on previous visit. After replacement washer past calibration 52 and test 51 properly no water leaks from connections at time of service, job complete. If anything further happens lid lock should be replaced."
Andy B.
RANGE WHIRLPOOL WFG505M0BS3 Arrived on site for range tripping breaker. Tested and inspected unit and found failed harness. Ordering needed parts. Office to schedule return trip. No gas leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W10914403 (harns-wire) and 1 W11173616 (cord-power)
Luis M.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Arrived on site for no cool. Pierced low side pressure reading -25 installed a uv drier,while installing uv drier found cap tube loose and disconnected from liner
Luis M.
REFRIGERATOR WHIRLPOOL KRMF706ESS01 "Arrived on site for no lights and no water. Found no lights powering on ui not registering doors open and no function from dispenser. Replaced defective main control,powered unit on all lights working tested water dispenser unit working as designed."
Kayman B.
WASHER WHIRLPOOL WTW4816FW2 Arrived onsite to install previously diagnosed parts. I installed the control. I ran a auto diagnostics cycle and unit is working as designed. Job complete.
Scott M.
DRYER MAYTAG MEDB835DC4 Arrived on site for dryer making noise . Ran diagnostics got AF error code . Didn’t hear meter on metal sound but dryer was making unusual noise . Ordering repair kit . Call to set return .; ordrng 1 4392067 (dryer repair kit) and 4 MOTORMOUNTPADSs
Wesley P.
DISHWASHER WHIRLPOOL WDT910SAYM1 Arrived onsite Advised customer that diverter valve is leaking and sump and motor will be needing.
Richard P.
OVEN WHIRLPOOL WFG505M0BB2 Arrived onsite for the oven not heating. Replaced IGNITOR and oven tested good.
Richard P.
REFRIGERATOR JENN-AIR JFFCC72EFS02 Arrived onsite for the refrigerator ice will not dispense. During testing found that there was ice build under the ice container where the auger shaft goes into. Removed ice build and tested. Ice is dispensing good. Complete
Clif L.
DRYER WHIRLPOOL WED5000DW2 Arrived on site to diagnose a dryer that is not starting. Tested unit and found open thermal fuse. Replaced thermal fuse and tested unit. Found all is functioning properly at this time
Leonardo C.
OVEN GE JT5000SF3SS Arrived on site to for fan making noise. Found fan blade hitting covers. Ordering new WB37T10021 cover convection fan and new WB37T10022 duct convection fan office to reschedule ; ordrng 1 WB37T10021 (COVER CONVECTION FAN ) and 1 WB37T10022 (DUCT CONVECTION FAN )
David S.
DISPOSAL WHIRLPOOL 1.873 I arrived on site for disposal not working. I inspected the unit and work area. I found the breaker was tripped. I reset the breaker and tested the disposal. The disposal came on and tripped the breaker. The disposal will need to be replaced. I replaced the disposal and tested it for leaks. No water leaks detected. Job complete.
Jonathan S.
MICROWAVE WHIRLPOOL WOC54EC0HS01 Arrived on site for oven combo not able to set clock and intermittent response for keys. Performed diagnostics diagnostics diagnostics mode and checked fault history and found error codes. Found when attempting to set time unit would power off and reset. Called tech support and spoke with Dustin (7728180470). He stated to replace UI/console. Found no ETA available on part. Office to schedule appointment when ETA is available.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE APPOINTMENT ) and 1 W11297728 (UI)
Andy B.
REFRIGERATOR WHIRLPOOL WRF535SMBM00 Arrived on site for refrigerator gasket issues. Tested and inspected unit and found mis shaped gaskets. Heat treated and re shaped gaskets. Tested unit and all operations are normal. No water leaks present at time of service.
David S.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 A iced on site to install freezer door. I opened the box to Inspected the door and found it is the wrong door. We received a black door and the customers fridge is stainless steel. I am ordering another door to complete the repair LW10913113. Office to reschedule hen part becomes available.; ordrng 1 LW10913113 (dor-fip)
Scott M.
COOKTOP WHIRLPOOL WFC150M0EB2
Kevin B.
WASHER MAYTAG MVWB300WQ0 "Arrived on site and inspected washer and found bearing noise during the spin cycle. Attempted to remove basket and found it is seized. Washer cannot be disassembled to be repaired.
Lou S.
OVEN WHIRLPOOL WOD51EC0HS01 "Arrived on site to inspect wall oven error code. Upon further inspection, I placed the unit in diagnostics and checked error codes and found F6E4 & F8E0. Cycled the power and followed the tech sheet. I removed and replaced the main control and tested. Unit is operating as designed. Job completed."
Kevin B.
WASHER MAYTAG MVWB765FC1 "Arrived on site and inspected washer and found saved error code F6E2 for communication failure, control board and control panel will be needed to correct issue.
Brandon C.
DRYER WHIRLPOOL WED5000DW2 "Arrived on site for customer complaint of broken seal, I replaced seal and used adhesive to attach. Unit also had an air flow issue, I recommended vent cleaning."
Luis M.
REFRIGERATOR WHIRLPOOL ED25PWXBN00 "Arrived on site for water leaking,found water consistently dripping from valve causing icemaker to over fill. Replaced defective water valve,no leaks at water valve,tested dispenser no leaks in compressor compartment ran water to icemaker good.
Kevin B.
DRYER WHIRLPOOL WED560LHW0 Motor and wheel parts did not return; ordrng 1 W11327190 (WHEEL) and 1 W11327190 (MOTOR)
James C.
OVEN JENN-AIR JJW2430WP02 Arrived on site and tested operation. Found no faults in memory. Tested temps and found temps to be correct. Customer is experiencing the display will change temps on its own while baking. Unable to duplicate issue at time of service.
Andy B.
COOKTOP KITCHENAID WCG97US0HS00 Arrived on site for cooktop burner not lighting properly. Tested and inspected unit and found failed burner heads. Removed failed parts and replaced with new. Tested unit and all operations are normal. No gas leaks present at time of service
David S.
DISHWASHER WHIRLPOOL WDF520PADW7 "Arrived on site for dishwasher not filling with water. I inspected the unit and work area. I found no fault codes in diagnostics, the unit would not fill. I replaced the inlet valve and tested the unit. The unit started to fill but would not wash. I inspected the unit and found good voltage going to the motor and the motor humming. I will have to order the pump and motor assembly o complete the repair. Ordering pump and motor W11025157. ; ordrng 1 W11025157 (pump&motor)"
Leonardo C.
COMPACTOR KITCHENAID KTTS505ESS0 Arrived on site to replace switch. Replaced switch test unit and then spring from actuator came off. Ordering new actuator WPW10451270. Office to reschedule. ; ordrng 1 WPW10451270 (ACTUATOR )
Jonathan S.
REFRIGERATOR WHIRLPOOL KFIV29PCMS03 Arrived on site refrigerator having ice buildup in FC. Inspected unit and work area. Found ice buildup at front rail. Tested door operation and seal. Found gasket sealing. Will need to replace left and right door rails. Found no ETA available on part. Office to schedule for return. ; ordrng 1 SEENOTE (OFFICE TO SCHEDULE APPOINTMENT ) and 1 W10625069 (bracket) and 1 W10625070 (bracket)
Andy B.
OVEN WHIRLPOOL WOD51EC0AS04 Arrived on site for oven heating issues. Tested and inspected unit and found all operations to be normal. Instructed customer on use and care and practice for best performance.
Andy B.
RANGE MAYTAG MGR5770ADB
Scott M.
REFRIGERATOR WHIRLPOOL WRS315SDHM02 "Arrived on site for leaking fridge . Found ice build up at bottom of freezer , as well as ringing drain tube clogged with foam insulation . Removed obstructions in drain , water is flowing freely now to drip tray . No other leaks detected at time of service. Job complete ."
Clif L.
WASHER WHIRLPOOL WTW5000DW2 Arrived on site to diagnose a washer that is not completing cycles. Tested all parts and components and found no mechanical failures at this time. Did note over suds error and long drain error saved in control. Advised homeowner as they were unaware of cleaning cycle. Also advised homeowner that with water softener and excessive suds building overtime cleaning cycle may need to be ran up to once every two weeks to correct issue and prevent it from reoccurring.
Leonardo C.
MICROWAVE WHIRLPOOL WMH32519CS "Arrived on site to test unit noise and arc flash. Tested unit and found shorted diode, magnetron and capacitor.
David S.
RANGE WHIRLPOOL WFE515S0ES2 "Arrived on site for oven showing error code f9e0 and tripping the breaker. I inspected the unit and irk area. I found the function to be shorted out and the nuts welded onto the junction bolt. The main harness W11219898, and power cable pt400 with need to be replaced. .; ordrng 2 PARTSRESEARCH (JUNCTION BOLT NUTS )s and 1 PT400 (cord-power) and 1 W11219898 (harns-wire)"
David Z.
REFRIGERATOR WHIRLPOOL WRT348FMEZ00 "Arrived on site to diagnose refrigerator that was freezing items in the RC compartment on the back of shelves. Checked unit and found that settings were set to colder, and items were on the back of the shelves and obstructing airflow. Showed the customer the adjustment point for the air channel in the freezer, and also explained to keep all items in the RC shelves pushed forward so that the airflow channel is unobstructed. All is working as designed at this time. Call complete."
David S.
OVEN KITCHENAID KODE500ESS04 "Arrived on site to install previous diagnosed parts. I removed the doors and replaced both outer panels and the handles due to rust spots. I removed the control panel and replaced new, due to rust spokes. I reassembled the unit and tested the units operation. Unit is operating as designed. Job complete"
Paul R.
REFRIGERATOR WHIRLPOOL WRF540CWHB01 Arrived onsite for a refrigerator to replace previous diagnosed parts. I found a very low amount of refrigerant in the system. I replaced the compressor. I installed a dye drier and a low side service tap. I vacuumed the system and it held a 30 psi vacuum. I charged the system with 5.00 oz’s of R134A. I tested the unit and found it working as designed. I inspected the evaporator and had a good frost pattern and found no refrigerant leaks on it. Call complete.
David S.
RANGE KITCHENAID KSIB900ESS0 "Arrived on site for range beeping and keys not working. I inspected the unit and work area. I entered diagnostics mode and found the unit showing 5 stuck key faults. I inspected the keypad of the unit, and the wiring for the controls. I will have to replace the keypad console to complete the repair. I am ordering the console W10547093(expart) to complete the repair. Office to reschedule due to availability.; ordrng 1 W10547093 (panl-cntrl)"
Clif L.
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site to diagnose a refrigerator that is intermittently not operating properly. Tested all parts and components and was not able to find any failures with unit at this time.
Robert J.
REFRIGERATOR KITCHENAID KRSC703HPS00 Arrived on job to replace refrigerator door. After replacement test operation all functions working properly. Customer said one shelf missing clip. Took pictures and ordered shelf; ordrng 1 W11300659 (GLASS SHELF)
Andy B.
COOKTOP WHIRLPOOL WFE525S0HZ Arrived on site for range RF switch issue. Tested and inspected unit and found failed switch. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Leonardo C.
DISHWASHER WHIRLPOOL KDTE104ESS0 Arrived on site to test unit for unit not washing correctly. Test unit and found unit working as designed at this time. Customer said the unit starts good but then stops spraying but it still continues through the cycle. Advised customer sump and motor could be getting hot and turning off. Will need to order new pump and motor WPW10605057 ; ordrng 1 WPW10605057 (PUMP AND MOTOR )
Kayman B.
REFRIGERATOR WHIRLPOOL WRX735SDHZ Arrived onsite for refrigerator / freezer gasket issue. Upon further inspection of the unit I found a small gap in the gasket. I applied heat to the gasket while I massaged that section in attempt to reform the seal. With success I advised customer to keep that freezer door shut for the rest of the day to give the rubber a chance to form in the correct position. Job complete.
David S.
DISHWASHER KITCHENAID KDTE234GBS0 Arrived on site and installed customer ordered parts. I installed the left side upper track and a new adjuster assembly on the left side of the upper rack.
Jonathan S.
WASHER ELECTROLUX EFLW427UIW0 Arrived on site for washer making noises when in high spin. Inspected unit and work area. Ran unit in normal spin cycle. Performed diagnostics mode and checked for fault codes. Activated spin cycle.
David S.
FREEZER WHIRLPOOL WRS973CIDM00 "Arrived on site to install previous diagnosed parts. I inspected the unit and work area. I found the fridge going through a defrost cycle when I arrived. I unplugged the fridge and removed and replaced the UI control. I powered the unit back on and tested the fans, thermistors, compressor, condenser fan, I metal defrost, and checked good and are operating as designed. I put the unit into test 38 and forced a short defrost. The unit started to defrost. I did a temp check in the freezer and fridge, I got 5 degrees in the freezer and 40 degrees in the fridge, temps are due to defrost. Unit is cooling properly. No water leaks detected.
David S.
RANGE KITCHENAID KFGG500ESS2 "Arrived on site for oven not hot enough. I inspected the unit and work area. I checked for any fault codes, and found none. I checked the thermostat and it show 75 degrees, the same as my air probe. I did a temp check on the bake setting and found preheat ended at 360 degrees when set to 350 which is normal. The oven went through 3 heat cycles which averaged 350 degrees. I explained how the unit operates to the customer. Unit is operating as designed."
Lou S.
REFRIGERATOR WHIRLPOOL KRMF706ESS00 "Arrived on site to inspect refrigerator ice maker operating intermittently and the right RC door gasket torn. Upon further inspection, I tested temps in the FC=8 degrees, RC=40 degrees, & icebox=7 degrees. I placed diagnostics and tested ice maker showing no error code, tested the IM thermistor and icebox fan and unit is operating as designed. I found the right RC door gasket top flap was torn.I removed and replaced the gasket and shaped it with my heat gun. Once installed, I recommended to the customer to leave the right door closed for 4-5 hours to allow the gasket to shape to the door/chassis. No water leaks observed during service, job completed."
David S.
WASHER KENMORE 110.298228 Arrived on site for washer not starting. I inspected the unit and work area. I found the unit getting proper voltage. I inspected the lid switch and found it had failed. I removed the failed switch and replaced it will be. I reassembled the unit and tested it. The unit filled and operated as designed.
Leonardo C.
COOKTOP WHIRLPOOL CCGX2420B Arrived on site to test unit for spark and fire. Test unit and found bad switch. Ordering new switches WP71003385 ; ordrng 2 WP71003385 (SWITCH )s
Lou S.
OVEN WHIRLPOOL WOD51EC0HS01 "Arrived on site to inspect wall oven control panel not working. Upon further inspection, I placed the unit in diagnostics showing error code F6E4. Customer advised that the control panel display was jumping from date/time, the bake screen to the date screen, etc. I am ordering the console ad will return with the prescreened parts. Office to schedule return service, due to console being OOS, at which time I will replace the console and main control. ; ordrng 1 W11297709 (console)"
Robert J.
DRYER MAYTAG MEDB765FC0 Arrived on job for complaints of not heating. Tested electrical supply and found no L2 supply. Instructed customer to have electrician correct supply.
Jacob S.
DRYER WHIRLPOOL WED6620HC0 Arrived onsite for unit making noise. Tested unit. Could not find any noise issues with unit. Unit working as designed at this time. Job complete
Andy B.
DISHWASHER KITCHENAID KDTM404EWH3 Arrived on site for dishwasher issues and burning smell. Tested and inspected unit and found failed control and drain pump. Ordering needed parts. Office to schedule return trip.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W10914557 (pump-drain) and 1 W11341628 (CONTROL )
James C.
FREEZER WHIRLPOOL WZF34X16DW04 Arrived on site and installed new door and name badge. Verified proper fit and seal. Unit tests good. Job complete
Wesley P.
FREEZER KITCHENAID KBSD608ESS01 Arrived onsite and used one module to repair lighting issue in freezer. All checks good. Unit is now operating as designed.
Robert J.
ICE MACHINE WHIRLPOOL KUIX535HPS00 Arrived on job for complaints of noise and no ice. Found no water entering unit. Noise is from a dry pump. Replaced valve and test noise level normal with water in tub. No leaks detected at time of service
Wesley P.
WASHER LG WM3360HVCA "Arrived onsite and after shutting main water to house, replaced water salves at washer. Unit is now operating as designed. All checks good. Tested thoroughly with Mr.Advised on repair."
Clif L.
REFRIGERATOR WHIRLPOOL KRMF706ESS01 "Arrived on site to diagnose a refrigerator that is not cooling properly. Tested unit and found defrost failure on RC evaporator due to miscommunication of controls and thermistors. RC evap harness, user interface, and main control will all need to be replaced to correct issue. Homeowner has signed defrost waiver and is aware to defrost unit 24 hours prior to service.; ordrng 1 W11087438 (motor-evap) and 1 W11330971 (UI) and 1 WPW10675033 (cntrl-elec)"
Lou S.
DISHWASHER KITCHENAID KDTE334GPS0 "Arrived on site to inspect dishwasher door not closing. Upon further inspection , I found the door open ad I opened it all the way and could see that the door wasn’t right. I pulled the unit out to inspect springs and it appears that they have lost their tension and the lower corners of the inner panel are bent/warped. I am ordering the inner panel, springs, link kit and will return with all prescreened parts. No water leaks observed during service.; ordrng 1 8194001 (LINK KIT) and 1 W10861000 (detergent dispenser) and 1 W10919271 (door-inner) and 2 WP8270020 (door spring)s"
Andy B.
REFRIGERATOR LG LFX31925ST/00 Arrived on site for refrigerator ice buildup and leaking. Tested and inspected unit and found failed drain tube. Ordering needed part. Office to schedule return trip. Instructed customer to keep close eye on unit to prevent water damage risk. ; ordrng 1 5251JA3003D (DRAIN TUBE) and 1 SEENOTE (OFFICE TO SCHEDULE )
Richard P.
WASHER MAYTAG MVWB725BW0 Arrived onsite for the washer leaking water. Installed new dispenser assembly and tub ring that was ordered. Tested washer and no leaks. Issue has been resolved.
Al R.
WASHER WHIRLPOOL WTW4816FW2 "Arrived to inspect washer leaking water.Ran diagnostics test mode and when unit drained the drain exit at the wall sounded like a cup filling with water, then overflowed.Customer was present and saw the issue.She will contact a plumber to fix the drain at the wall.Unit operates as designed.Job complete"
Lou S.
OVEN JENN-AIR JJW2430DP01 "Arrived on site to inspect wall oven error code. Upon further inspection, I found the unit non-responsive and showing the error code F2E1. Customer advised the unit light would come on by itself intermittently. I attempted to place in diagnostics and unit filled. I cycled power to unit and removed and replaced the console and cycled power and placed in diagnostics. No error codes showing and correct version installed (14.0.0). Service covered under warranty. Job completed."
Luis M.
REFRIGERATOR WHIRLPOOL WRB322DMBM01 Arrived on site for loud noise diagnosed noise from gears in damper control. Replaced defective damper control powered unit on noise no longer present.
Tyler G.
DRYER MAYTAG MEDB835DW4 "Arrived on site for a dryer that was making a vibrating noise. Upon further inspection found that all of the dryers running there is a slight vibration to it that is not normal. Will need to come back with parts to make repairs. It looks as though the idle pulls and rollers are internally starting to have bad bearings. Parts ordered: 279640, W11126010, WPW10314173, & WPW10512946; ordrng 1 279640 (pulley,idler) and 1 W11126010 (motor-drve) and 4 WPW10314173 (support)s and 5 WPW10512946 (ring)s"
Wesley P.
OVEN WHIRLPOOL WOD77EC0HS01 Arrived onsite and replaced console to fix time and date acceleration. Advised customer on use and care. Al checks good.
Scott M.
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Arrived on site ,replaced UI ,control and diffuser . All checked normal . Instructed customer to track temps . No water leaks detected at time of service . Job complete ."
Luis M.
REFRIGERATOR WHIRLPOOL GZ25FSRXYY2 Arrived on site for water leaking. Customer defrosted unit installed updated drain tube kit per service pointer. Installed a uv drier vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good. AUTHO for drain tube S38253; used 1 W10619951 (DRAIN TUBE) from stock
Richard P.
WASHER MAYTAG MVWC565FW1 Arrived onsite for the washer leaking. Ran diagnostics and found that the drain hose clamp had come loose. Adjust hose clamp and retested and leaks detected. All washer functions tested fine. Complete
Lou S.
OVEN JENN-AIR JJW2830IL00 "Arrived on site to inspect wall oven door issues. Upon further inspection, I found that the upper door had a small dent in the lower portion the outer door panel. I am ordering the utter assembly and due to the part being OOS, office will schedule return service. ; ordrng 1 W11346915 (GLASS DOOR-SS)"
Al R.
WASHER GE WHDSR316G2WW "Arrived to inspect knob issues.Discovered the unit will also require a triple valve to repair the leaking issues.Due to no internet services this far out, I’m ordering the valve and the customer will purchase the stainless steel braided hoses and will have them on return visit..; ordrng 1 WH13X10027 (WATER VALVE)"
Richard P.
OVEN WHIRLPOOL WOS51EC0HS00 Arrived onsite for the oven console screen blinking. Replaced console and did the setup. Advised customer about the whirlpool app and the software updates. Complete
Al R.
REFRIGERATOR KITCHENAID KRFF507HPS00 "Arrived to inspect and replaced a damaged right refrigerator door.Confirmed the damage, removed and replaced it.Customer satisfied.All water lines were dry at the time of service Job complete"
Jacob S.
DRYER WHIRLPOOL WED8000DW4 Arrived onsite to replace part ordered by previous tech. Replaced drum. Tested unit. Unit test good. No issues at this time. Job complete
David Z.
DISHWASHER KITCHENAID KDTE304GPS0 "Arrived on site to diagnose dishwasher leaking water from the front left corner of the unit in the front. Performed diagnostic and test cycle. Found water and soap trails down inner door gasket. Customer informed me that this has happened most cycles but not all, and it’s aWays the front left corner. Gasket looks like it was installed backwards and is not properly sealing. Removed and replaced gasket with new and retested. Also raised front leveling feet to increase the tilt of the unit. Found no further evidence of leak. All is working as designed. Call complete."
Jacob S.
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Arrived onsite for unit having door dent. Looked at unit. Saw dent. Replaced door. Tested unit. No issues at this time. Job complete
Jacob S.
OVEN WHIRLPOOL WOD77EC0HS01 Arrived onsite for unit making noise in lower oven when using convection bake. Tested unit. Found noise. Replaced fan motor. Tested unit. Unit test good. No issues at this time. Job complete
Richard P.
DISHWASHER JENN-AIR JDB8700AWP2 Arrived onsite for the dishwasher leaking water. Ran diagnostics and found no leaks and no issues with the dishwasher. Advised customer to monitor and I let them know that if there are dishes inside that are not in the correct position it can cause the water coming from the spray arms to deflect off the dishes and into the vent housing and cause a leak under the door. But at found no issues.
Jonathan S.
COOKTOP GE JGP945SEK2SS "Arrived on site for cooktop back left burner still clicking when on high. Inspected unit and work. Removed top to gain access to switch harness. Found switch not connected to valve correctly. Made minor adjustment and assembled nit. Tested all burners, all tested good."
James C.
OVEN WHIRLPOOL WOD51EC0HS01 "Arrived on site and tested operation. Found fan operating properly but doors are leaking heat causing cabinet paint to peel. Also found user interface not responding properly and customer has had the interface change baking temps on its own. Found upper unit gasket flat and not sealing. Also found lower door hinges not closing door completely. Unit will need new upper door gasket, lower door hinges and user interface to repair ; ordrng 2 W10825778 (hinge-door)s and 1 W11297709 (console) and 1 WPW10282960 (gasket-ovn)"
Wesley P.
DRYER WHIRLPOOL WED5620HW1 Arrived onsite and found major grinding coming from misshapen blower housing. Returning with motor and wheel and ordering blower housing. All else checks good. ; ordrng 1 WPW10211911 (housing)
Jonathan S.
DISHWASHER FRIGIDAIRE EI24ID50QS0B "Arrived on site to install previous diagnosed part. Removed unit to gain activating to upper bearing. Installed spray arm and bearing. Tested operation. All tested good, no water leaks detected.
Jonathan S.
OVEN ELECTROLUX EI30EW45PSC "Arrived on site to install previous diagnosed part. Gained access to element, removed failed element and installed new. Found element did not go in as designed and had to separate side to get element in properly. Tested operation. All tested good.
Brandon C.
DISHWASHER KITCHENAID KDTM404ESS3 "Arrived on site for customer complaint of unit not working, found incoming power good and connected properly. Found unit would not fill, or drain properly, also wash motor weak. I checked for broken or pinched wires inside of door, looked good to the naked eye, ordering drain pump, water valve, control board, and main wire harness. Returning tech to replace wire harness and main board first. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W10673257 (pump&motor) and 1 W10834770 (harns-wire) and 1 W10913613 (cntrl-elec) and 1 W10914557 (pump-drain)"
Jonathan M.
WASHER MAYTAG MVWX655DW1 Arrived on site for washer that keeps draining and won’t select a cycle. Inspected unit and work area. Removed consul and plug-in end. Found unit starting to drain immediately once plugged in. I removed the pressure hose and blew through it. Found it empty but the unit continued to drain. . ; ordrng 1 W11116592 (cntrl-elec)
Richard P.
DRYER WHIRLPOOL WED4850HW0 Arrived onsite for the dryer not turning on. During testing found that the start switch is causing the issue. Ordering parts. Office to reschedule. ; ordrng 1 W11216550 (knob) and 1 WPW10446920 (switch-pts)
Luis M.
REFRIGERATOR WHIRLPOOL WRT318FMDM05 Arrived on site for damaged door replaced damaged doors checked door seal good.
Jacob S.
WASHER WHIRLPOOL MVWB765FW4 "Arrived onsite for unit giving F5E2 error code.put unit in diagnostics mode. Got F5E2, F2E1. Cleared codes. Tested unit. Unit shut off during diagnostics test cycle. Tested wall outlet, getting 120v. Ordered parts. Rescheduled with customer ; ordrng 1 W11135391 (console) and 1 W11429620 (CONTROL ELEC)"
Eman J.
WASHER WHIRLPOOL WFW560CHW0 Arrived onsite for washer front panel wiring not connected. Tested system. Found console faulty. Replaced console. Tested system. Everything works as designed. No water leaks at time of service.
Brandon C.
DISHWASHER KITCHENAID KDTM354DSS5 "Arrived on site for customer complaint of unit leaking, I put unit into diagnostic mode and ran a test cycle with door off, found leak coming from float assembly. . ; ordrng 1 W10873429 (housing) and 1 WP8531743 (gasket) and 1 WPW10195036 (float assembly) and 1 WPW10195038 (nut)"
Al R.
WASHER AMANA NTW4516FW1 "Arrived to inspect unit overfilling.Confirmed the complaint and calibrated the IUnit and unit still kept filling even on auto sensing.Cleared out the pressure tube by blowing into the tube.I even checked the tube at the tub and poked a hole to clear any debris.Tested the unit on normal , auto sensing and unit continued to fill.Ordering another control.; ordrng 1 W11124710 (MAIN CONTROL )"
Lou S.
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Arrived on site to install previously diagnosed and ordered part. Due to the diffuser making a loud clicking noise when opening/closing, I removed and replaced the diffuser and tested. Unit is operating as designed. No water leaks observed during service, job completed."
Clif L.
MICROWAVE KITCHENAID KMHC319ESS3 Was not able to fully Diagnose microwave today due to weight of unit and height of mounting. Office will need to reschedule appointment for two technicians.; ordrng 1 2TECHSNEEDED (2 TECHS NEEDED)
Richard P.
DISHWASHER WHIRLPOOL MDB49449SHZ Arrived onsite for the dishwasher not working properly. Ran diagnostics and found that the drain pump did not drain the water out causing the issue. Replaced drain pump and dishwasher tested fine and no leaks detected. Complete
Clif L.
REFRIGERATOR FRIGIDAIRE LGUB2642LF3 Arrived on site to diagnose a refrigerator that is not cooling properly and building ice on the outside of the unit. Found all of ice on the rear of the refrigerator indicating failed insulation in unit. Insulation cannot be repaired and unit will need to be replaced.
Clif L.
DRYER WHIRLPOOL WED7500VW2 Arrived on site to install motor for dryer. Installed motor and tested unit. Found unit tumbling and blowing air but no heat. Heater will need to be replaced to complete repairs. ordrng 1 WP8182528 (element)
Brandon C.
DRYER WHIRLPOOL MED8630HC "Arrived on site for customer complaint of dent in panel, found new panel was damaged, ordering new panel.; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W11203814 (PANEL)"
Scott M.
WASHER WHIRLPOOL WTW4855HW1 Arrived on site for washer not starting . Units drain pump was running when plugged back in . Ran diagnostics no error codes . Did have latch click a couple times before finally latching . Replaced latch . Reran test wasn’t . All checked normal . No water leaks detected at time of service . Job complete .
Wesley P.
DRYER MAYTAG MGD6630HC0 Arrived onsite for roller noise and repaired by using repair kit and correcting squeak. Unit is now operating as designed.
Richard P.
REFRIGERATOR GE GSHS5KGXCCSS Arrived onsite for the refrigerator making a noise. Replaced water valve and tested. Noise is gone and no leaks detected. Complete
Al R.
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived to inspect door alignment issues.Checked leveling and confirmed the gasket met the cabinet on all 4 sides of the unit.Checked and corrected leveling.All water lines were dry at the time of service.Job complete