Service History 38

We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS0
Near Leander, TX 78641
Kimo
Job Details: 12/03/2021
Arrived onsite for oven temps lower than what is displayed. Performed temp test and found that the unit need to be calibrated. I performed a calibration and performed another temp test and found temps averaging 351. Unit operating as designed. Job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Granger, TX 76530
Jonathan S
Job Details: 12/03/2021
Arrived on site for dishwasher not washing dishes. Inspected unit and work area. Performed diagnostics mode and checked error code. Found error F7-E1 wash motor fault. Per automatic test cycle and found wash motor not activating. Measured incoming voltage and checked for correct polarity. Measured voltage back to wash motor and found failed wash motor. Found no ETA available on part. Office to schedule return when ETA is available.; ordrng 1 W11416362 (Sump assembly)
We serviced a
KITCHENAID OVEN
Model KODE300ESS04
Near Briggs, TX 78608
Jonathan S
Job Details: 12/03/2021
Arrived on site for oven not cooking correctly on left side of oven. Per temperature test on both ovens at 350? on bake mode. Found upper average temperature at 334? and lower at 348?. Calibrated upper oven +20?. All tested good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Killeen, TX 76542
Al
Job Details: 12/03/2021
Arrived on site for a dishwasher not powering on. Confirmed the complaint and found the plug underneath the sink was defective and not powering the unit on. I used my extension cord and plugged it into another outlet and the unit worked as designed. Customer will contact the builder to get an electrician to fix the issue.
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS02
Near Austin, TX 78739
Leonardo
Job Details: 12/03/2021
Arrived on site to test unit for lower oven not igniting. Found bad glow igniter. Replaced igniter Test unit and preheated to 350 job complete.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Hutto, TX 78634
Jimmy J.
Job Details: 12/03/2021
Arrived on site to install previously diagnosed part. Found console was not the correct part needed. Ordering Fascia W11478526 to return and complete the repair. Returning with all previous parts. Called Whirlpool tech line and spoke to Anthony. Anthony stated we would need to try installing the fascia to see if the model and serial transferred over with the new control installed last visit. We cant determine this until the new fascia is installed. Once fascia is installed we need to go into diagnostics to check system information to see if engineering model and serial digits transferred over.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Austin, TX 78739
Kevin
Job Details: 12/03/2021
"Arrived on site and ice production is good icemaker replaced on previous visit is working well. uninstall ice dispenser motor, also found shaft was seized. After replacing them ice will now dispense, job complete"
We serviced a
WHIRLPOOL DRYER
Model MED5630HC1
Near Austin, TX 78703
Jacob
Job Details: 12/03/2021
"Arrived onsite for unit not drying clothes all the way. Tested the unit in normal settings for drying. The count down did well when on and did turn off as fast. Let customer know that if the loads are some what small for the unit or the clothes just are not touching the sensor bar when the clothes are still wet inside, the unit then will do a flash dry and chimes done when thinking its finished drying. Let customer know that they may get better results from using the timed dry instead. Called tech line and reported findings, and tech line agreed with findings. Said at this point the unit working as designed, also said that the customer may need to adjust load sizes or pick a different setting depending on the load it self. spoke with butch got sr#7732397650. No issues at this time. Job complete."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH78019HV0
Near Lockhart, TX 78644
Noah D
Job Details: 12/03/2021
"Arrived on site to inspect unit for not heating when the unit was used for a long time, upon inspection found the unit did exactly what the customer stated.
We serviced a
WHIRLPOOL RANGE
Model KGRS505XWH02
Near Pflugerville, TX 78660
Wesley
Job Details: 12/03/2021
Arrived onsite and found unit valve stem bent. Repaired stem unit is now operating as designed. Advised customer
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ02
Near Georgetown, TX 78633
Lou
Job Details: 12/03/2021
"Arrived on site to inspect refrigerator freezing food items in the RC section. Upon further inspection, I tested temps in the FC=8 degrees and RC=35 on the 2nd shelf, 38 on 1st shelf and 39 on 3rd shelf. I found the unit in defrost mode upon arrival. Also, I found the damper set at the cold/minimal opening and the control was set on the coldest setting. I advised the customer of my findings. I turned the control down and waited for approximately 30 seconds and then turned it back up and the compressor came on. I made recommendations for use and care, as well as, food item placement in both compartments. I set the unit control at 2nd setting of 4 settings (warmer) and recommended that the customer place a thermometer inside the RC section and monitor temps then turn the control up to the ideal (#3) setting. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Austin, TX 78731
Matthew
Job Details: 12/03/2021
"Arrived onsite for washer not agitating or spinning clothes out. Upon arrival put unit in diagnostics and found F7e5 shifter fault and f7e6 motor fault. Cleared codes and calibrated. Ran auto test and all passed. Ran normal load and unit is functioning properly. Called tech line for assistance. Tech explained,since unit is not currently failing, issues may be intermittent.Tech Recommended if issue persist replace Lower harness and shifter at the same time . Provided SR#7732393757. Job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Austin, TX 78732
Luis
Job Details: 12/03/2021
"Arrived on site for unit shutting itself off and no lights. Replaced defective main control,diagnosed no freezer and side wall leds on,upper leds work,replaced freezer led module same issue. Replaced side wall leds same issue,replaced freezer led again due to per schematic power runs through freezer led first,noticed wiggling harness led will power on unable to remove access wired from insulationSR#7732395316"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KURL304ESS00
Near Austin, TX 78731
Matthew
Job Details: 12/03/2021
"Arrived on site for led light strip not lighting. Customer explained that at one point lighting was intermittent, he noticed some of the diodes were out, then all would not light. Need to order led strip.Ordering led. Office to reschedule"
We serviced a
KITCHENAID RANGE
Model KFGD500ESS04
Near Round Rock, TX 78664
Wesley
Job Details: 12/03/2021
Arrived onsite and found failed lower bake ignitor. Replaced the bake ignitor. Unit is now operating as designed. Advised customer on repair.
We serviced a
WHIRLPOOL MICROWAVE
Model GT4175SPS2
Near Austin, TX 78746
Kevin
Job Details: 12/03/2021
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Liberty Hill, TX 78642
Cliff
Job Details: 12/03/2021
Arrived on site to diagnose a refrigerator with light not working. Found freezer led module failed and replaced it. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC42QVS02
Near Austin, TX 78732
Luis
Job Details: 12/03/2021
"Arrived on site for no ice. Found frozen fill tube,diagnosed valve not fully closing causing water to drip into icemaker and freeze,replaced defective valve cleared ice ran icemaker through a cycle water filled,tested dispenser no leaks.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM00
Near Austin, TX 78737
Luis
Job Details: 12/03/2021
"Arrived on site. Ran diagnostics during freezer fan test unit powered itself off,removed evaporator cover found ice build up around fan blade and good frost on rest of evaporator. Ran defrost test,heater powered on,removed ice build up,relocated bimetal further away from evaporator,ran fan test passed.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ2
Near Georgetown, TX 78633
Lou
Job Details: 12/03/2021
"Arrived on site to inspect microwave display not working. Upon further inspection, I found the display showing 3 dashes. I pressed the cancel button and the display began to flash several different digits including DEMO. Following the tech sheet, I cycled power for approximately 1 minute to reset the control and when I plugged it back in, the display was back to normal readings. I went into the options menu and verified the unit was not in demo mode.
We serviced a
WHIRLPOOL WASHER
Model WFW95HEDC0
Near Lampasas, TX 76550
Tyler
Job Details: 12/03/2021
Arrived on site for washer with lid locked. Upon arrival for Ed complaint and found unit fully of water door locked. Upon further testing found drain pump motor had failed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FZDM04
Near Austin, TX 78744
Robert
Job Details: 12/03/2021
Arrived on call for complaint of leaks in freezer section. Found faulty icemaker cause of leak. Replaced icemaker and test.
We serviced a
WHIRLPOOL WASHER
Model WTW4655JW1
Near Austin, TX 78744
Robert
Job Details: 12/03/2021
Arrived on call for complaint of washer only filling with hot water. Found the supply hose for both hot and cold supply hot water. Plumber needed to correct issue.
We serviced a
MAYTAG WASHER
Model MHW5630HC2
Near Belton, TX 76513
Tali W
Job Details: 12/03/2021
"On site for washer leaving clothes wet at the end of cycle. Ran diagnostics cycle. No error codes present. Unit completed cycle, drain pump functioning and unit went into high speed spin. Checked operation of valves, all working properly. Found drain hose inserted too far into drain. I adjusted it and zip tied to inlet hose. Tested unit with towels, got them wet and performed drain and spin cycle. The towels werent dripping wet. No excessive shaking or unbalance detected. Informed customer of making proper cycle selections. Unit functioning as designed. Call complete."
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Austin, TX 78729
Scott
Job Details: 12/03/2021
Arrived on site for dryer making noise . Found one of the front bearings failing . Ordering bearing ring . Call to set return ; ordrng 2 279441 (Bearing ring)s
We serviced a
WHIRLPOOL VENTHOOD
Model KVUC606KSS0
Near Leander, TX 78641
Justin
Job Details: 12/03/2021
Arrived on site for a vent hood not turning on. I tested the unit and found no buttons responding. I checked voltage at the wall and terminal block. Both were good. I gained access to the control and found it had fallen off of its plastic clips. Due to this it was hanging down and grounding out on the chassis. This caused the control to burn out. I am ordering the control to return and replace. Office to reschedule.; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM03
Near Austin, TX 78702
Jacob
Job Details: 12/03/2021
Arrived onsite for the fan not working in the freezer. Looked at the freezer and noticed the fan was not on. Replaced the fan motor. Motor turned on right away. No issues at this time. Job complete
We serviced a
MAYTAG WASHER
Model MVWX655DW0
Near Austin, TX 78746
Kevin
Job Details: 12/03/2021
"Arrived on site and inspected washer and found belt is slowly deteriorating, took one picture. Also found washplate is loose. Removed washplate and Inspected Gearcase and Found shaft is deteriorating
We serviced a
WHIRLPOOL WASHER
Model WTW5100HW0
Near Georgetown, TX 78626
Lou
Job Details: 12/03/2021
"Arrived on site to inspect washer noises. Upon further inspection, the customer had a load of wash going so it got canceled. I placed the unit in diagnostics showing no error codes and tested high speed spin with the wet clothes. Immediately s the basket began to spin, I could hear the loud metal on metal screeching noise the customer described. I tilted the unit back and found a small amount of gearcase oil on the cam pulley. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL WASHER
Model WTW4950HW1
Near Austin, TX 78726
David Z
Job Details: 12/03/2021
"Arrived on site to diagnose washer dripping water in tub when not in use. Found seeping valve was dripping water. . Replaced valve and tested unit.verified unit working as designed. Call complete."
We serviced a
KITCHENAID MICROWAVE
Model KMHC319EWH3
Near Austin, TX 78729
Scott
Job Details: 12/03/2021
Arrived on site . Replaced microwave door . Unit now heating and controls responding . Job complete
We serviced a
GE WASHER
Model GTW680BSJ6WS
Near Austin, TX 78729
Scott
Job Details: 12/03/2021
Arrived on site for cracked lid . Found wash plate is cracked and catching cloths . Ordering wash plate and bolt . No water leaks detected at time of service. Call to set return ; ordrng 1 WH43X30198 (Wash plate) and 1 WH02X24374 (Bolt)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT740SALZ0
Near Leander, TX 78641
Kimo
Job Details: 12/03/2021
Arrived onsite for dishwasher with f8e4 code. I put unit into diagnostics mode and found the f8e4 code. I gained access to the flood switch and checked the connector and found that the connector was not pushed in all the way. I pushed connector in and found the tested unit and found that it is now operating as designed no leaks detected at this time.job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Del Valle, TX 78617
Robert
Job Details: 12/03/2021
Arrived on call for complaint of not washing properly. Found the water supply too low the washer will time out before filling. Customer will have plumbing repair.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM06
Near Pflugerville, TX 78660
Wesley
Job Details: 12/03/2021
Arrived onsite and properly seated the gasket. Unit is now operating as designed. Advised customer on the repair. All checks good.
We serviced a
KITCHENAID RANGE
Model KFDC506JSS00
Near Granger, TX 76530
Jonathan S
Job Details: 12/03/2021
We serviced a
MAYTAG WASHER
Model MHWC7500YW0
Near Austin, TX 78759
Scott
Job Details: 12/03/2021
"Arrived on site for washer not spinning out load . Ran diagnostics , got mcu, motor errors . Ran spin test , not reaching max rpm . Found mcu and motor failing .No water leaks detected at time of service. ; ordrng 1 WPW10192965 (Mcu)"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Austin, TX 78753
Wesley
Job Details: 12/03/2021
Arrived onsite and provided customer instruct on use and care and found f0e1 error only. Reset control and advised on cleaning unit with vinegar. unit is operating as designed at time of service.
We serviced a
KITCHENAID REFRIGERATOR
Model KBSN608ESS01
Near San Marcos, TX 78666
Noah D
Job Details: 12/03/2021
"Arrived on site to inspect unit for not illuminating freezer light, upon inspection found the right side module out causing issues, replaced modules and tested. Complete"
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW2
Near Austin, TX 78731
Scott
Job Details: 12/03/2021
"Arrived on site for low flow error . Ran diagnostics and no hot water entering unit . Valve would just hum. Ordering valves , two man needed . No water leaks detected at time of service. Call to set return ; ordrng 1 Twoman and 1 AUTHO2MAN"
We serviced a
WHIRLPOOL COOKTOP
Model JGC8430BDS
Near Georgetown, TX 78633
Lou
Job Details: 12/03/2021
"Arrived on site to Inspect cooktop burner flames too high. Upon further inspection, the customer advised that the front right burner flame shoots up high upon ignition. I tested all of the burners and found the back left burner takes too long to ignite and the front right burner takes too long to ignite. I found the back left burner ignitor is not arcing correctly. I removed the burner head and removed the ignitor from the burner head and cleaned it. Reinstalled the burner head and retested and it is igniting properly. I found the front right burner orifice dirty and cleaned it. After reinstalling the orifice, I retested and it is operating as designed. No gas leaks detected during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SMBM00
Near San Marcos, TX 78666
Noah D
Job Details: 12/03/2021
"Arrived on site to inspect unit for not cooling normally, upon inspection found the unit Evap was covered in frost causing issue,Instructed customer to defrost. Complete"
We serviced a
KENMORE WASHER
Model 110.2130213
Near Georgetown, TX 78628
Lou
Job Details: 12/03/2021
"Arrived on site to inspect washer hot water not during off. Upon further inspection, I placed the unit in diagnostics showing error code F8E1-long fill. Cleared the code and continued with testing. Unit failed to fill with hot water. I found the water valve turned off at the wall and both hot and cold valves at the wall were badly corroded and leaking water and it was flowing down the wall (photo). I advised the customer that the valves needed to be replaced soon. Once I turned the hot water on, I retested and unit operated as designed, but the hot water valve on the unit is stuck open. I removed and replaced the valve and calibrated. Retested in diagnostics and unit is operating as designed. No water leaks to the unit observed at the end of service, job completed."
We serviced a
KENMORE WASHER
Model 110.2130213
Near Georgetown, TX 78628
Lou
Job Details: 12/03/2021
We serviced a
GE REFRIGERATOR
Model GFE28HMHBES
Near Leander, TX 78641
Justin
Job Details: 12/03/2021
"Arrived on site for a refrigerator that was not cooling properly in the refrigerator. Upon arrival the customer stated that they found their milk did not seem as cold the last few times they drank it. I checked temps and found the FC at 0?F and the RC at 50?F. I gained access to the RC evap and found significant ice build up. I could not fully access the evap due to this. I had the damper activate, and found it was not closing. Ordering the part, and office to reschedule. ; ordrng 1 WR17X13177 (Evap Over/Damper Assembly)"
We serviced a
GE WASHER
Model GTW460ASJ6WW
Near Austin, TX 78746
Kevin
Job Details: 12/03/2021
"Arrived on site and inspected washer, spoke with SW and set it into a diagnostic cycle and found lid lock will not engage. Drain pump is running normally.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Manor, TX 78653
Matthew
Job Details: 12/03/2021
Arrived onsite for unit not making ice. Ran diagnostics and found ice maker was not filling with water. After inspecting the unit found water fill tube was blocked with ice. Cleared the ice and tested unit under water fill mode. Ran water fill test multiple times to clear fill tube from any obstructions. Unit filled correctly. Restarted the unit to watch for water fill during normal operating. Unit filled as designed. No leak detected at present time. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Marcos, TX 78666
Noah D
Job Details: 12/03/2021
"Arrived on site to inspect unit for not starting due to issues from a previous repair. Upon inspection found the unit not starting due to a water spout being off, returned water to unit and the unit functions normally. Complete"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0AS03
Near Austin, TX 78717
David S
Job Details: 12/03/2021
"Arrived on site for same issue as before. I inspected the unit and work area. I found the thermal fuse broken. I replaced the thermal fuse. I spoke to the customer about leaving the door closed while the unit is cooling down, I also advised against any recipes that call for the door to be cracked as the rising heat will break that fuse. Job complete."
We serviced a
WHIRLPOOL WASHER
Model WET4027HW1
Near Austin, TX 78702
Jacob
Job Details: 12/03/2021
Arrived onsite for unit spinning on its own when barely starting a cycle. Tested the unit in automatic diagnostics and unit tested good. Ran the unit on a quick wash and unit washed with no issues. No leaks at this time. Job complete.
We serviced a
GE DISHWASHER
Model GDT655SMJES
Near Buda, TX 78610
Robert
Job Details: 12/03/2021
Arrived on call for complaint of no power. No display or lights to control. The control and harness damaged. The box that holds the control badly rusted from a leak of some sort that damaged the control.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SDM0
Near Dale, TX 78616
Robert
Job Details: 12/03/2021
Arrived on call to replace previous diagnosed part. After installation test operation no leaks detected.
We serviced a
MAYTAG DRYER
Model MDE2600AYW
Near Georgetown, TX 78633
Lou
Job Details: 12/03/2021
"Arrived on site to install previously diagnosed and ordered parts. Due to the rollers, tension pulley roller and drive belt failures, I removed and replaced the parts. I cleaned the roller axles and vacuumed the lint from the unit (before & after photos). Tested the unit and it is operating as designed and quiet. No lint observed at the end of service, job completed."
We serviced a
WHIRLPOOL WASHER
Model WFW8620HC4
Near Austin, TX 78703
Jacob
Job Details: 12/03/2021
We serviced a
FRIGIDAIRE WASHER
Model ATF6700FS2
Near Leander, TX 78641
David S
Job Details: 12/03/2021
Arrived on site for washer not starting proper. I inspected the unit and work area. I found error code e5f control miscommunication. I put the unit through a diagnostics test. I found all components working. I spoke to the customer about needing a new control and hinge to fix the door and the repair will require a second man to unstick the unit.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM04
Near Austin, TX 78759
David Z
Job Details: 12/03/2021
Arrived on site to install new collars on the freezer slides to resolve hanging linkage bar. Installed new collars and tested unit. Verified all is working as designed at this time.
We serviced a
KENMORE DISHWASHER
Model 665.14743N511
Near Copperas Cove, TX 76522
Al
Job Details: 12/03/2021
Arrived to inspect defective lower spray arm. Confirmed the complaint and ordered W10859935. Will return with element. Office to schedule return services ; ordrng 1 W10859935 (Lower Spray arm assembly)
We serviced a
KITCHENAID ICE MACHINE
Model KUIX535HBS00
Near Austin, TX 78735
Jacob
Job Details: 12/03/2021
Arrived onsite for unit not working. Tested the unit and unit would not turn on. Upon further inspection. Found that the external drain pump was bad. Replaced pump. Tested the unit and unit tested good. No leaks at this time. Job complete
We serviced a
KITCHENAID RANGE
Model KSGB900ESS1
Near Austin, TX 78731
Matthew
Job Details: 12/03/2021
"Arrived onsite to replace previously diagnosed part. Replaced console (keypad) due to error code. Tested unit and after 20 seconds the unit would automatically trigger F2E1 shorted keypad error. Replacing keypad did not correct issue. Called tech line for assistance. Due to previously replaced parts, Tech recommended replacing main control, main harness and lower harness. Ordering main and lower harness. Provided SR#7732395629. Need AUTHO. Office to reschedule. ; ordrng 1 W10911847 (Harness) and 1 W10580265 (Lower harness) and 1 NeedAUTHO (Need AUTHO)"
We serviced a
WHIRLPOOL DRYER
Model MEDB755DW0
Near Austin, TX 78733
Kevin
Job Details: 12/03/2021
"Arrived on site and inspected dryer and found outlet is a three prong, prescreened cord is a four prong. This is not compatible. Dryer has no power and cannot be properly tested. Confirmed heating element test good, fuse test good, and cut off test good. Without power cannot confirm that timer and motor are working properly. job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KURR104ESB00
Near Austin, TX 78703
Jacob
Job Details: 12/03/2021
We serviced a
WHIRLPOOL REFRIGERATOR
Model WUB50X24HV01
Near Leander, TX 78641
Justin
Job Details: 12/03/2021
Arrived on site to install previously diagnosed parts. I installed the new door and found it still had the same issue. Upon further inspection I found the real issue was the door was not coming into proper contact with the seal and chassis at the top. I found that the hinge was off centered and causing the door to drop on the left a little. I adjusted the hinge and then the unit was now sealing as designed. Call complete.
We serviced a
KENMORE MICROWAVE
Model 790.8036331
Near Lampasas, TX 76550
Tyler
Job Details: 12/03/2021
Arrived on site for otr microwave not turning on. Upon arrival confirmed complaint. Upon further inspection I found unit had stable 120v connection. After further inspection found main control display and functions had failed. Also found ui control had failed and not allowing proper button functions. Will need office to reschedule once availability of parts is known. ordrng 1 5304491565 (Control asm) and 1 Cnote (Sr to inspect control asm before rescheduling)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near New Braunfels, TX 78132
Andrew
Job Details: 12/03/2021
"Arrived on site to test unit for lights not working. Found FC module was bad causing top RC lights to not work. Replaced FC module with truck stock(W10695459). Tested unit, unit now working as designed. No leaks detected. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM00
Near Austin, TX 78739
Luis
Job Details: 12/03/2021
"Arrived on site removed fresh food cover found traces of oil on evaporator and pan. Replaced harness,drip pan,evaporator and compressor. Vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good. Sealed system repair covered by manufacture sealed system warranty.
We serviced a
KENMORE DRYER
Model 110.6713241
Near Kempner, TX 76539
Tyler
Job Details: 12/03/2021
Arrived on site for dryer not drying. Upon arrival confirmed complaint. Found stable 240 connection. Found in diagnostics an f4e1 & f4e4 errors. During further tests found element and cutoff both failing as well as ACU occasionally dropping voltage from L2 connections to hardware. Will need office to reschedule once autho and part availability is known; ordrng 1 W10802082 (Acu) and 1 Cnote (Need ahs autho)
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW1
Near Austin, TX 78750
David Z
Job Details: 12/03/2021
"Arrived on site to diagnose washer that is not filling high enough with water, customer concerned unit is broken. Per tech line directions, if unit is filling, completing cycles, and does not have error codes present it is working as designed. I ran the unit and found water filling to top of washplate, and no error codes present. This falls in line with whirlpool specs on top load HE washer. Advised customer that as long as clothes are coming out clean this is the newer standard for HE units.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFG00
Near Cedar Park, TX 78613
Justin
Job Details: 12/03/2021
"Arrived on site for a refrigerator still frosting over after the last service. As instructed I called techline on arrival and spoke to Joel and kept SR# 7731994082. Joel recommend adding washers to the FC door to raise it some, and stated this could fix the issue. He also stated that if this does not fix the issue and we receive a call back, then to replace the door, gasket, and fan blade.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 12/03/2021
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ01
Near Austin, TX 78726
David Z
Job Details: 12/03/2021
"Arrived on site to follow up on refrigerator that wasnt cooling as well. On arrival customer let me know the temps in the RC seemed to be higher. I checked the compartment and found a lot of moisture all over, but ice is still producing. When I closed the door I saw that the mullion divider wasnt closing, so there was a wide open gap inbetween the doors. I adjusted the hinge / catch / divider and retested. Found door mullion is closing and catching as designed. This should allow cooling to get back to normal due to not having all the cooling pouring out the gap. Call complete."
We serviced a
KITCHENAID MICROWAVE
Model KMBD104GSS01
Near Round Rock, TX 78664
Jimmy J.
Job Details: 12/03/2021
Arrived on site for Not Operating - Has Power - Built-In Microwave. Found microwave would run for approximately fifteen seconds then shut off. Once door was opened it would turn back on. Customer had outlet replaced with 20 amp and also had it run on its own circuit by an electrician. Tested outlet and it was good. Microwave worked for a short period and started having the same exact failure. Tested all door switches and they tested good. Whirlpool tech line was having training this evening so we couldnt reach out to see what else they recommended. Ordering additional control console and control harness. Will return with all previously ordered parts. Calling Whirlpool tech line upon return to assist in diagnosis. ; ordrng 1 W11199895 (Harness) and 1 W11486769 (Control console)
We serviced a
WHIRLPOOL FREEZER
Model WRF757SDEM01
Near Round Rock, TX 78681
David S
Job Details: 12/03/2021
Arrived on site to install previous diagnose part. I gained access to the rc evaporator and replaced the motor harness. I reassembled the unit and placed the control in basic defrost. The unit is now working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Leander, TX 78641
Kimo
Job Details: 12/03/2021
Arrived onsite to level refrigerator. Upon inspection found the left side ROLLER-CAB missing ordering 1x WPW10304660 and screw 1x 2152958 and 1x 2262072 axle. Office to reschedule.; ordrng 1 WPW10304660 (ROLLER-CAB) and 1 2152958 (Screw) and 1 2262072 (Axle)
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS4
Near Cedar Park, TX 78613
Kimo
Job Details: 12/03/2021
Arrived onsite to install previously designed part. Need 1x W10854216 control to complete repair. Customer requests that I come back. ; ordrng 1 W10854216 (Control)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near New Braunfels, TX 78132
Andrew
Job Details: 12/03/2021
"Arrived on site to replace compressor and FC module from previous diagnosis. Plugged unit in and compressor kicked on as designed. Compressor pulling 2.6amps in high phase. Accessed both RC and FC evaps and frost patterns developing nicely. Thermistors in range. Found FC thermistor was not in proper location. Found FC module was bad and found LED board bad. Found condenser was extremely clogged. Cleared condenser, secure thermistor to proper location, replaced module and board. Unit now working as designed. No leaks detected. Job complete."
We serviced a
WHIRLPOOL DRYER
Model WED5100HW1
Near Pflugerville, TX 78660
Wesley
Job Details: 12/03/2021
Arrived onsite for noise and found unit to be operating as designed. Advised customer on normal noises and tolerances of design. All checks good. Unit is now operating properly.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE104ESS1
Near Austin, TX 78702
Jacob
Job Details: 12/03/2021
Arrived onsite for unit not washing. Put unit in test mode and the sump and motor would not pump water. Replaced sump and motor. Tested the unit. Unit tested good. No leaks at this time.
We serviced a
WHIRLPOOL OVEN
Model JDRP548HL01
Near New Braunfels, TX 78130
Andrew
Job Details: 12/03/2021
"Arrived on site to replace previously diagnosed convection fan. Was unable to successfully replicate complaint. Replace left convect fan on right oven as previously diagnosed. Tested unit, unit working as designed. Job complete."
We serviced a
KITCHENAID DISHWASHER
Model KUDM03FTSS3
Near Canyon Lake, TX 78132
Andrew
Job Details: 12/03/2021
"Arrived on site to replace previously diagnosed latch. Verified latch was not the issue. Control and harness are burnt up. Recommended replacing control with latch.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ5
Near Andice, TX 78628
Kimo
Job Details: 12/03/2021
Arrived onsite for microwave counter light not working. I gained access to the bulb and found that the bulb was not screwed in all the wary. Adjusted the bulb and the light now works as it should. Unit operating as designed. Job complete.
We serviced a
GE RANGE
Model JGSS05DEM6BB
Near Copperas Cove, TX 76522
Al
Job Details: 12/03/2021
Arrived to inspect oven heating issues. Found the igniter was broken and defective. Removed and replaced it and unit still never ignited. Called the office and spoke with PR who advised me to check AC voltage at the connector to the igniter. I checked it to chassis ground and only got 21.0 volts ac. Unit will require part # WB20K8 RANGE THERMOSTAT ASSEMBLY ; ordrng 1 WB20K8 (Range Thermostat assembly)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Copperas Cove, TX 76522
Al
Job Details: 12/03/2021
Arrived on site to inspect loose handles on the French door refrigerator. Tighten the handles to customers satisfaction.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near Round Rock, TX 78681
David S
Job Details: 12/03/2021
"Arrived on site for console time skipping and the unit not keeping a timed cooked. I inspected the unit and work area. I found the console running an old version and not connected to WiFi. I replaced the console and verified the version, model and Sierra # are correct. I advised the customer to have the unit hooked up to WiFi and a whirlpool app. I gave the customer the WiFi team number Incase they have issues getting it setup."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706EBS04
Near Leander, TX 78641
Kimo
Job Details: 12/03/2021
"Arrived onsite to install previously diagnosed parts.I gained access to filter head, water valve, dual valve, filter switch, control, and ice box fan and replaced them. The tested unit and found that unit is now operating as designed. No leaks. Job complete.; O-emld tckt"
We serviced a
WHIRLPOOL DISHWASHER
Model KDPM604KBS0
Near San Marcos, TX 78666
Noah D
Job Details: 12/03/2021
Arrived on site to inspect unit for not heating normally and a bad heater. Upon inspection found the heater needed to be replaced per service pointer. Replaced heater and tested. Complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM14
Near Austin, TX 78741
Robert
Job Details: 12/03/2021
Arrived on call for complaint of noise. Found some frost in freezer possibly from door left open. Customer had recoding of nois it sounds like fan rubbing on ice. Now that the defrost cycle has run no noise. If noise returns recommend replacing gasket
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Austin, TX 78704
Jacob
Job Details: 12/03/2021
Arrived onsite for unit not making ice. When arrived to the tenants door. Tenant said that the ice maker was fixed and didactic need any further service at this time. No leaks at this time. Job complete
We serviced a
ROPER WASHER
Model RAL5144BW1
Near Killeen, TX 76541
Tali W
Job Details: 12/03/2021
"On site for washer not draining or spinning. Tested permanent press cycle and found unit would fill, but not drain or spin. I advanced the timer, found the drain pump did turn on and unit went into spin. Tried another cycle and found that holding the timer switch out would allow unit to go into agitate. No issues found with basket drive. Ordering timer. Office to reschedule. ; ordrng 1 3946450
We serviced a
KITCHENAID MICROWAVE
Model KCMS1655BSS
Near Elgin, TX 78621
James
Job Details: 12/03/2021
Found damage to wave guide visible on cover. Customer was cooking a potato in unit when the failure occured.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ3
Near Kyle, TX 78640
Noah D
Job Details: 12/03/2021
Arrived on site to inspect unit for not heating normally. Upon inspection found the unit did heat normally and condensation was caused by the venting. Customer will need to fix venting to clear condensation during hot months. Complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAYM5
Near Austin, TX 78748
Leonardo
Job Details: 12/03/2021
Arrived on site to test unit for no heat. Test unit and found opened element. Will order new element office to reschedule. ; saved tckt
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Pflugerville, TX 78660
Wesley
Job Details: 12/03/2021
Arrived onsite and found new dishwasher leaking significantly during wash cycle. Upon further inspection found upper back left tub weld cracked and leaking. Office to reschedule. Documented with techLine Sr# 7732395995; ordrng 1 W11409866 (Tub) and 1 W11537778 (Heater assembly)
We serviced a
JENN-AIR COOKTOP
Model JGS9900CDS02
Near Salado, TX 76571
Jonathan S
Job Details: 12/03/2021
Arrived on site for range cooktop burners not igniting. Inspected unit and work area. Tested operation and found spark igniter spark towards wrong direction. Attempted to clean burners and igniter to correct. Found burner heads will need to be replaced. Found burner head screws rusted. Will need to replace burner heads and orifice holders on all 4 burners. Service and labor ; ordrng 1 WP7527P087-60 (RF orifice older) and 1 WP7527P086-60 (LR orifice holder) and 1 74011741 (RR orifice holder) and 1 WP7527P061-60 (LF orifice holder) and 8 WP3368921 (Screws)s and 1 74007735 (LF burner) and 1 74007736 (RF burner) and 1 74007736 (RF burner) and 1 WP7505P339-60 (RR burner)
We serviced a
WHIRLPOOL DRYER
Model NED4655EW1
Near Austin, TX 78729
Scott
Job Details: 12/03/2021
Poor drying performance. Ran temp check and air flow test . Found air flow restriction. Found tube between unit and wall vent . Stuffed full of lint . Recommended getting maintenance to clean vent. Blower free of any lint . Talked to CW about entitlement.
We serviced a
GE OVEN
Model JGBS23GEV2WH
Near Granger, TX 76530
Jonathan S
Job Details: 12/03/2021
"Arrived on site for oven cooktop flame not adjusting to low or high. Inspected unit and work area. Found control lights not working, normal wear and tear. Tested burner and attempted to adjust valve and found no change. Tested oven and found flame not correct. Found plastic regulator cover missing and regulator was not converted to LP. Corrected regulator and was able to adjust cooktop flames. Found wrong orifice in bake element. Will need to replace orifice, regulator and control. Will need authorization to continue with repair. Office to schedule return when ETA is available on parts.; ordrng 1 WB19K0016 (Regulator) and 1 WB28K0144 (Bake orifice) and 1 Needsauthorization (AUTH needed.)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Pflugerville, TX 78660
Wesley
Job Details: 12/03/2021
Arrived onsite and found broken adjuster. Ordering adjuster kit to repair. Advised customer On needed repair. ; ordrng 1 W10712395 (Adjuster kit)
We serviced a
MAYTAG WASHER
Model MHW5500FW1
Near Lampasas, TX 76550
Tyler
Job Details: 12/03/2021
Arrived on site for washer giving f9e1 error and not functioning. Upon arrival confirmed complaint and found drain motor oh in at 15.9 after further inspection found bearings and propeller in drain pump failing to rtotate correctly. Replaced drain pump. Found unit functioning as designed and found no leaks during tests. Call complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS01
Near Lockhart, TX 78644
Noah D
Job Details: 12/03/2021
Arrived on site to inspect unit for not dispensing ice when called for. Upon inspection found the units ice container not turning due to a rounded gear. Replaced ice container and tested. Complete
We serviced a
MAYTAG DRYER
Model MEDB835DW3
Near Austin, TX 78754
Wesley
Job Details: 12/03/2021
Arrived onsite and found unit operating with cracked blower causing vibration noise during heavy loads. . Unit is now operating as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Austin, TX 78754
Wesley
Job Details: 12/03/2021
Arrived onsite and found f7e1 causing poor drying conditions. Reset unit and tested and found unit heater now working. Advised customer on findings and repair.