Service History 379

Near Austin, TX 78738
Robert
Job Details: 01/19/2021
COOKTOP KITCHENAID KCGS556ESS02 Arrived on job for complaints of flames too high. Found the flame setting not adjusted after changing to LP. Adjusted the valve flow to gain access to a simmer flame.
Near San Marcos, TX 78666
Richard
Job Details: 01/19/2021
ICE MACHINE KITCHENAID KUIX535HPS00 Arrived onsite for the ice machine not making ice. Ran diagnostics and found that the water valve is not working. Which ruined the recirculating pump. Water pressure is good. Will need to replace valve and pump on next visit. Ordering parts and office to schedule ; ordrng 1 W10897719 (Valve)
Near Austin, TX 78739
Leonardo
Job Details: 01/19/2021
COOKTOP MAYTAG MGR4451BDS Arrived on site to test unit for oven not working. Test unit and found bad igniter ordering new igniter and valve office to reschedule. ; ordrng 1 7400749 (IGNITER ) and 1 WP74009891 (VALVE)
Near Niederwald, TX 78640
Leonardo
Job Details: 01/19/2021
VENTHOOD WHIRLPOOL UXT4230ADS2S Arrived on site to test unit for cold air coming from out side. Test unit and found unit missing the damper. Ordering new damper advised customer we could order it but not install it. Builder will have to get someone to install it. Just drop the part off at the door. Office to reschedule ; ordrng 1 WPW10291572 (DAMPER )
Near Liberty Hill, TX 78642
Lou
Job Details: 01/19/2021
MICROWAVE WHIRLPOOL WMH73521CS5 "Arrived on site to inspect microwave not starting properly. Upon further inspection, tenant advised that they have to open and close the door several TVs of,the unit to operate and sometimes when opening the door, the interior light won’t come on. Per service pointer #W11245251, the interlock assembly needs to be replaced. I removed and replaced the interlock assembly and tested and unit is operating as designed. Job completed."
Near Austin, TX 78731
Wesley
Job Details: 01/19/2021
DISHWASHER KITCHENAID KDTE104ESS2 Arrived onsite and found bad sump and motor. Unit is now operating as designed.
Near Round Rock, TX 78664
Wesley
Job Details: 01/19/2021
MICROWAVE WHIRLPOOL WOC54EC0HS04 arrived onsite and found customer complai11nt of door alignment issue. Unit within tolerances. Tailored alignment to customer preference and referred customer to customer service for further complaints. Installation is correct and alignment is within tolerances.
Near Austin, TX 78723
Matthew
Job Details: 01/19/2021
MICROWAVE WHIRLPOOL WMH31017HB4 "Arrived onsite for broken socket. Upon inspection found unit had faulty light housing. Replaced housing, tested unit and unit is functioning properly. Job complete"
Near Wimberley, TX 78676
Andrew
Job Details: 01/19/2021
REFRIGERATOR KITCHENAID KRFC704FPS04 "Arrived on site to test unit for not cooling. Found both RC and FC evap motors are good. I was only able to get resistance off two windings. The other read open. Also noticed the highest voltage reading I was able to get was 70vac to compressor. compressor(W11393142), crimp kit, Orion control(W11336586), access valves, sealed system tech will be needed."
Near Pflugerville, TX 78660
Kayman
Job Details: 01/19/2021
RANGE WHIRLPOOL WFG320M0BS3 Arrived onsite for range with burners not igniting. Upon arrival I found 2 of the front burner caps missing. I also found the unit to only have 1 oven rack installed I will need to inquire with the office as to whether this model only comes with 1 rack I am ordering the front caps (WPW10183368) x 2 and a oven rack (WPW10550642) just Incase. Office to R/S.; ordrng 2 WPW10183368 (cap-burner)s and 1 WPW10550642 (rack-oven)
Near Canyon Lake, TX 78133
Andrew
Job Details: 01/19/2021
DISHWASHER WHIRLPOOL WDT920SADM2 "Arrived on site to treplace control, overflow switch, pump and motor from previous diagnosis. Verified parts were needed. Replaced parts, tested unit, unit works good. No leaks detected at time of service. Job complete."
Near Meadowlakes, TX 78654
Cliff
Job Details: 01/19/2021
WASHER MAYTAG mvwb765fw1 Arrived on site to diagnose a washer lid is not draining. Tested unit and found wire disconnected from drain pump. Rewired unit properly and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near New Braunfels, TX 78130
Noah D
Job Details: 01/19/2021
DISHWASHER KITCHENAID KDFE104HWH0 "Arrived on site to inspect dishwasher for not starting, upon inspection found the latch not connecting correctly, replaced latch and found no change, bent left side hinge and door sat correctly. All functions returned. Complete"
Near New Braunfels, TX 78132
Noah D
Job Details: 01/19/2021
MICROWAVE WHIRLPOOL WOC54EC0HS03 "Arrived on site to inspect oven for heating issues, upon inspection found the console intermittently working, replaced console and tested. All functions returned. Complete"
Near Canyon Lake, TX 78133
Andrew
Job Details: 01/19/2021
RANGE WHIRLPOOL RF263LXTQ1 "Arrived on site to test unit for burner issues. Found all four burners not heating properly. Replaced all four infinite switches, tested unit, unit works good. Removed oven build and cover. Verified lamp socket is receiving proper voltage. Customer did not have a build to reinsert. Advised customer on how to replace bulb. Job complete."
Near Austin, TX 78756
Matthew
Job Details: 01/19/2021
REFRIGERATOR KITCHENAID KRFC300ESS03 "Arrived onsite for fridge temperature not cooling properly. Ran diagnostics and found thermistor readings out of range. Called tech line to verify. Thermistor readings at 12.6 k ohms, temp would be at 18-20 degrees. Tested in water and should have read 3k ohms @70 degrease . SR7729778401. Ordering replacement thermistor and control just in case. ; ordrng 2 W10316760 (thermistor)s and 1 WPW10746274 (cntrl-elec)"
Near New Braunfels, TX 78130
Richard
Job Details: 01/19/2021
REFRIGERATOR WHIRLPOOL JF42NXFXDW02 Arrived onsite for the refrigerator freezer section has frost build up. Removed ice build up and had to readjust the freezer door. It was not installed correctly. Freezer door has been adjusted and is now sealing. Complete
Near Canyon Lake, TX 78133
Andrew
Job Details: 01/19/2021
REFRIGERATOR WHIRLPOOL WRT511SZDM00 "Arrived on site to test unit for broken RC handle. Replaced handle, tested unit, unit works good. Job complete."
Near Austin, TX 78749
Brandon
Job Details: 01/19/2021
DRYER WHIRLPOOL WED5620HW0 "Arrived on site for customer complaint of unit not powering on, found power supply good, I disconnected UI wire harness and tested for power at control, power to UI tested good, I plugged UI back in, unit tested good. Customer has a venting issue, instructed customer to have vent cleaned, and if possible have handyman change position of wall vent to better align with dryer.
Near Driftwood, TX 78619
Robert
Job Details: 01/19/2021
REFRIGERATOR WHIRLPOOL WSR57R180M02 Arrived on job for complaints of refrigerator temperature. Removed the evaporator cover and found almost no frost pattern.; ordrng 1 W1013759 (DRYER ) and 1 W10858281 (evaporator) and 1 W10913906 (coupler) and 1 W11125124 (compressor)
Near Pflugerville, TX 78660
Kayman
Job Details: 01/19/2021
DRYER MAYTAG MED5500FW0 Arrived onsite for dryer taking multiple cycles to dry a load. Upon inspection I found the vent test kit showing bad ventilation or airflow restriction. I went around to the outside vent port and could not verify airflow. I advised the customer that they would need the vents serviced to clear any obstructions.
Near , TX 78681
David S
Job Details: 01/19/2021
REFRIGERATOR WHIRLPOOL WRS315SDHM01 "Arrived on site for freezer not cooling. I inspected the unit and work area. I gained access to the evaporator and found a partial frost pattern. See so quick pic. I gained access to the compressor and tested voltage. I found 120v to the start device. I found .9 amp draw while the compressor was running. I homed out the compressor and found the winding within range. I put in my test start device and found no change in the cooling after several minuets. The fridge needs a sealed system repair. I am ordering the compressor, evaporator, and UV dryer. The office will reschedule when we have an eta on the parts. ; ordrng 1 2188823 (evaporator) and 1 SEALEDSYSTEM (SEALED SYSTEM ) and 1 W10507884 (compressor) and 1 W11179385 (drier-tube)"
Near Jarrell, TX 76571
James
Job Details: 01/19/2021
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 Arrived on site and found thermistor reading open. Installed new thermistor and tested. Unit tests good. Job complete
Near Georgetown, TX 78628
Jonathan S
Job Details: 01/19/2021
WASHER AMANA NTW4516FW3 "Arrived on site for washer making a banging sound durning cycle. Performed diagnostics mode and checked fault codes, no faults. Ran automatic test cycle and monitored operation. Inspected gearcase and clutch, no abnormal wear and tear. Performed manual test cycle and switch back and forth to agitation and spin. Found no mechanical failures. Called Whirlpool tech support and spoke with Andrew. Went over previous testing and rechecked insulation. All tested good, no water leaks detected. Sr#7729777501."
Near San Marcos, TX 78666
Richard
Job Details: 01/19/2021
WASHER WHIRLPOOL WFW6620HC0 "Arrived onsite for the washer not spinning properly. During testing found that the bearing is starting to seize up causing the spinning issue. Will need to replace tub and basket assembly, control, stator, rotor.
Near Pflugerville, TX 78660
Matthew
Job Details: 01/19/2021
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 "Arrived onsite for ice maker not making ice. Upon inspection found frozen inlet line. Defrosted line tested unit, and unit is functioning properly. Job complete"
Near Round Rock, TX 78665
Kayman
Job Details: 01/19/2021
OVEN WHIRLPOOL WOD51EC0HS01 Arrived onsite for wall oven that won’t turn off. Upon inspection I found the unit powered on and functioning as designed. The customer stated that it doesn’t happen every time the oven is being used but happens often. I found multiple stored error codes for control to UI state status. I am ordering a main control and console for repair. Ordering console (W11297709) main control (W11261167). Office to R/S due to part availability. ; ordrng 1 W11261167 (cntrl-elec) and 1 W11297709 (console)
Near Austin, TX 78732
Luis
Job Details: 01/19/2021
REFRIGERATOR KITCHENAID KFCS22EVMS2 "Arrived on site to install parts prev diagnosed for unit not defrosting. Replaced main control,installed updated drain tube kit,installed a 60° defrost bimetal. . ; used 1 Wp2182381 (Bimetal) from stock"
Near Round Rock, TX 78665
Kayman
Job Details: 01/19/2021
DISHWASHER WHIRLPOOL WDT710PAYM5 Arrived onsite for dishwasher leaking while in use. Upon inspection I found the unit would leak from the reservoir when the motor was engaged. It sprays out and over the reservoir. I tried leveling the unit but it did not help. I found the reservior warped in the middle allowing water to pass by. The unit will need a new tub for repair.
Near Austin, TX 78734
Luis
Job Details: 01/19/2021
REFRIGERATOR GE ZISW480DXA "Arrived on site for no cool. Fans running compressor not powering on,checked voltage good ac volts @120 and dc @11.5 diagnosed a defective inverter control. Installed a new inverter powered unit on compressor powered on."
Near Leander, TX 78645
Tommy
Job Details: 01/19/2021
OVEN KITCHENAID KOST100ESS04 Arrived onsite for foil stuck in bottom of oven. Upon arrival found unit had foil in the bottom showed customer on page 9 of owners manual that unit does not operate with foil. Customer was understanding. Job Completed.
Near Austin, TX 78745
Leonardo
Job Details: 01/19/2021
OVEN WHIRLPOOL WFG505M0BS3 Arrived on site to test unit for door coming apart. Test unit and found stainless separating from glass on right side. Replaced front panel test unit and unit test good job complete.
Near Austin, TX 78717
Justin
Job Details: 01/19/2021
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site to install previously diagnosed parts. Installed new pads and found unit working as designed. Also found a slight clicking noise when opening the door. I found some extra plastic film from factory on bottom of the door making the noise.
Near Austin, TX 78747
Luis
Job Details: 01/19/2021
REFRIGERATOR WHIRLPOOL WRS571CIDM02 "Arrived on site for no ice. Ran diagnostics,ice bucket switch passed,thermistor passed,ran harvest passed ice dumped to bucket,ran fill test passed."
Near New Braunfels, TX 78132
Richard
Job Details: 01/19/2021
REFRIGERATOR WHIRLPOOL WRS315SDHZ04 Arrived onsite for the refrigerator ice door leaking water. During testing found that there were pieces of crushed ice causing the ice door to not close properly. Removed ice debris and ice door is now sealing properly. Explained to the customer on how the ice dispenser works and advised customer to use the cube function after using the crushed ice function so that it can remove any remaining ice that may get caught in the chute. Complete
Near Round Rock, TX 78681
David S
Job Details: 01/19/2021
VENTHOOD UNKNOWN UXT5230BDS1 Arrived on site for vent hood latch not working. I inspected the unit. I installed the correct size screw for the latch. I tested the latch and it is now working as designed. Job complete.
Near Round Rock, TX 78664
Wesley
Job Details: 01/19/2021
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived onsite and repaired fridge by replacing separator and ice bin. Advised customer on repair. All checks good.
Near Lago Vista, TX 78645
Tommy
Job Details: 01/19/2021
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Arrived onsite for previously diagnosed parts. Upon arrival replaced adjusters and tested. Unit is now operating as designed. Job Completed.
Near Bee Cave, TX 78738
Luis
Job Details: 01/19/2021
REFRIGERATOR MAYTAG MSS25N4MKZ01 "Arrived on site for cooling complaint. Found freezer temp reading 32° with temp set to highest. Removed cover,adjusted control to lowest setting then back to highest setting and unit powered on,fan running good. Diagnosed unit will need thermistors and control ; ordrng 1 W11190849 (Control) and 2 WPW10384183 (Thermistor)s"
Near Hutto, TX 78634
Jimmy J.
Job Details: 01/19/2021
DISHWASHER WHIRLPOOL WDT750SAHZ0 Arrived on site to install previously diagnosed part. When installing the pivot clip I barely placed any pressure installing it and it snapped. Will need to order another pivot clip to complete the repair. Ive ordered two clips this time just in case. ; ordrng 2 W10919676 (Pivot clip)s
Near Buda, TX 78610
Leonardo
Job Details: 01/19/2021
DISHWASHER GE GSD4060V00SS Arrived on site to test unit for unit leaking. Test unit and couldn’t duplicate the issue no leaks present at this time. Customer said his ice maker Froze last week so it could of been water from the frozen line job complete.
Near Leander, TX 78641
Tommy
Job Details: 01/19/2021
REFRIGERATOR WHIRLPOOL WRS555SIHZ03 Arrived onsite for rc door not same as fc. Found fc gasket sucked in further. Ordering new fc gasket and rescheduling ; ordrng 1 W10136735 (Gasket)
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 01/19/2021
WINE COOLER WHIRLPOOL KUWS24RSSS01
Near San Marcos, TX 78666
Richard
Job Details: 01/19/2021
REFRIGERATOR WHIRLPOOL ED2LHAXMB00 Arrived onsite for the refrigerator ice maker not making ice. During testing found that the infrared control was bad. Replaced control and ice maker cycle and filled with water. Complete
Near Austin, TX 78717
Justin
Job Details: 01/19/2021
WASHER KENMORE 796.4107231 Arrived on site for a front load washer that was throwing a UE error code. Upon arrival customer stated they could only wash very small loads and nothing that would absorb a lot of water. The error would only occur at the end of the cycle. I gained access to the stator and hall sensor and found both good. I could find no physical issue with shocks or harness. I put unit into test mode and ran an isolated high spin speed and could hear no abnormal sounds. Upon further inspection I found unit was un-level due to floor. The unit also had a dryer stacked on top and I found that the stacking kit had come lose allowing the dryer to slide around on top. I advised customer on my findings.
Near Cedar Park, TX 78613
Justin
Job Details: 01/19/2021
DISHWASHER GE PDP715SYN0FS Arrived on site for a dishwasher with a leak. Upon further inspection I found leak on wash pump. I installed new wash pump and tested unit. Unit no longer leaking. Call complete.
Near Round Rock, TX 78664
Jimmy J.
Job Details: 01/19/2021
REFRIGERATOR WHIRLPOOL WRF535SWHV02 Arrived on site to install previously diagnosed part. Removed filter head and installed new filter head. New filter head had a pinhole leak in the water tube. Ordering another filter head to return and complete the repair. ; ordrng 1 W11346623 (Filter head)
Near Georgetown, TX 78633
James
Job Details: 01/19/2021
MICROWAVE WHIRLPOOL WMH32519HZ5 Arrived on site and installed new control. Set clock and tested operation. Unit tests good. Job complete
Near Buda, TX 78610
Brandon
Job Details: 01/19/2021
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Arrived on site for customer complaint of no ice, found E2 error code in diagnostic mode test 56. I reset control and ran ice harvest test 57, ice maker failed, I replaced ice maker, unit tested good and passed all tests
Near Jarrell, TX 76537
James
Job Details: 01/19/2021
REFRIGERATOR WHIRLPOOL WRS311SDHM05 Arrived on site and found rust on fresh food door and freezer door. Unit will need both doors to repair. ; ordrng 1 LW11258439 (DOOR FREEZER) and 1 LW11259517 (dor-fip)
Near Round Rock, TX 78665
Jimmy J.
Job Details: 01/19/2021
REFRIGERATOR KITCHENAID KRFF507HPS00 Arrived on site to install previously diagnosed part. Removed LED driver module in freezer and installed new LED driver module. Lights came on in RC and FC. Job completed.
Near Austin, TX 78730
David Z
Job Details: 01/19/2021
REFRIGERATOR KITCHENAID KBRC36FKS01 "Arrived on site to diagnose refrigerator freezing up in FC. Found evaporator completely frozen over. Checked bimetal and found bimetal separating. Checked defrost heater and found 86 ohm resistance, when it spec maxes out at 24 ohm. Call complete."
Near Driftwood, TX 78619
Robert
Job Details: 01/19/2021
DRYER WHIRLPOOL WED8740DW Arrived on job for complaints of dryer too hot. Found the vent a restriction not allowing proper air movement.
Near Lakeway, TX 78734
David Z
Job Details: 01/19/2021
WASHER MAYTAG MVWX655DW1 Arrived on site to install previously diagnosed parts to resolve banging basket. Installed new hub to correct. Retested. Unit is now operating as designed.
Near Leander, TX 78641
Tommy
Job Details: 01/19/2021
DISHWASHER WHIRLPOOL MDB8959SKZ0 "Arrived onsite for dishwasher not draining, upon arrival found unit metal impeller broke. Ordering new drain pump. Removed metal bracket in the meantime to keep unit working.; ordrng 1 W11497943 (Drain)"
Near San Marcos, TX 78666
Richard
Job Details: 01/19/2021
REFRIGERATOR WHIRLPOOL WRS571CIDM01 Arrived onsite for the refrigerator ice maker leaking water. During testing found that the ice maker was broken causing water to leak. Replaced ice maker and all functions tested good complete
Near Lakeway, TX 78734
Brandon
Job Details: 01/19/2021
MICROWAVE KITCHENAID KMHS120ESS2 "Arrived on site for customer complaint of turn table wheels shaving of pieces of the cabinet and building up on the wheels and possibly ending up in their food. Called tech line to document, tech line passed onto safety team at Whirlpool. see photos.
Near Austin, TX 78749
Luis
Job Details: 01/19/2021
REFRIGERATOR KITCHENAID KRFC300ESS03 Arrived on site for damaged seals. Found damaged fresh food door gaskets ordering both gaskets ; ordrng 2 W10830162 (Gaskets)s
Near Round Rock, TX 78665
Kayman
Job Details: 01/19/2021
VENTHOOD WHIRLPOOL UXT5236BDS Arrived onsite for venthood with missing filter button. Upon inspection I found the filter release button was missing. I replaced the button and tested the unit. The unit is working as designed at this time. Job complete.
Near Manor, TX 78653
Andy
Job Details: 01/19/2021
DISHWASHER WHIRLPOOL WDF520PADM9 Arrived on site for dishwasher not getting water. Tested and inspected unit and found water supply shut off at valve. Turned on and tested unit. All operations are normal. Instructed customer on use and care and practice for best performance. No water leaks present at time of service.
Near Round Rock, TX 78681
David S
Job Details: 01/19/2021
DISHWASHER WHIRLPOOL MDB4949SHB0 "Arrived on site for dishwasher not draining. I inspected the unit and work area. I checked the drain hose and found no high drain loop under the sink. I put the unit into diagnostics and found error code f7e1 no heat. I ran a diagnostics cycle. I found the unit washing, draining and heating. I corrected the drain hose under the sink. I spoke to the customer about the drain loop, and how without it the disposal will back fill into the dishwasher. Job complete. No water leaks detected.
Near West Lake Hills, TX 78746
Kevin
Job Details: 01/19/2021
ICE MACHINE WHIRLPOOL KUID308ESS2 "Arrived on site found customer is still under the three-year original warranty, replaced recirculating pump and observed ice machine moving water across the evaporator plate. It is now working properly, job complete"
Near Austin, TX 78704
Leonardo
Job Details: 01/19/2021
MICROWAVE WHIRLPOOL JMW2430IL02 Arrived on site to test unit for damaged doors. Found microwave and oven door damaged. Ordering new doors office to reschedule. ; ordrng 1 W11200398 (MICROWAVE DOOR ) and 1 W11346915 (OVEN DOOR)
Near Austin, TX 78729
Wesley
Job Details: 01/19/2021
DISHWASHER WHIRLPOOL WDT920SADM3 Arrived onsite and found unit leaking from front lip of door and disassembled door to test. Unable to replicate leak. Did find oversudsing symptom. Leaking is recent since other company did sump and motor and found unit uppermost spray arm manifold not secured properly to the sump. Corrected. Customer will call back if leaking persists.
Near Georgetown, TX 78626
Jonathan S
Job Details: 01/19/2021
WASHER MAYTAG MHW5630HC0 "Arrived on site for stacked washer having long cycle and walking. Performed diagnostics mode and checked fault code history and found no fault codes. Performed manual test mode and tested all operations. Performed automatic test cycle and monitored operation. Found no failures at this time. Spoke with customer and found n a water softener system. Informed customer on soap and load size. All tested good, no water leaks detected."
Near Georgetown, TX 78628
Lou
Job Details: 01/19/2021
DISHWASHER KITCHENAID KDTE234GPS0 "Arrived on site to inspect dishwasher not spraying water from spray arms. Upon further inspection, once I photoed the model/serial placard,. No service completed. Job completed."
Near Dripping Springs, TX 78620
Robert
Job Details: 01/19/2021
DISHWASHER WHIRLPOOL WDF540PADM3 Arrived on job for complaints of visual broken parts. Found the tube feed broken. Ordered replacement part. ; ordrng 1 WPW10340741 (tube-feed)
Near Austin, TX 78746
Kevin
Job Details: 01/19/2021
WASHER WHIRLPOOL MVWB765FW3 "Arrived on site and inspected washer and found gearcase has failed. After gear case was replaced it is operating normally, job complete"
Near Round Rock, TX 78681
David S
Job Details: 01/19/2021
DRYER MAYTAG MED5630HC1 "Arrived on site for dryer not tumbling and drying. I inspected the unit and work area. I tested the unit and found it not heating and tumbling. I found the thermal fuse blown, and the heating element shorted out to the case. I am ordering the heating element and returning with the thermal fuse to complete the repair. The office will reschedule when we have an eta on the part. ; ordrng 1 WP3387747 (element)"
Near Round Rock, TX 78665
Kayman
Job Details: 01/19/2021
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived onsite for refrigerator leaking from the ice maker. Upon inspection I found the ice tray full of ice but the bin empty. I engaged a harvest test through diagnostics and the ice dumped into the bin. I ran a error code test and found E5 displaying for the IM. I found corrosion on the pantry UI connections. I found the FC at 2 degrees and the ice room at 30. I found frost build up on the FC evap cover. I ran a forced defrost on the unit and found the heater did not turn on. There was no amp draw on the heater wires. As I was running tests the diagnostics mode timed out and the unit went back to cooling mode. I heard the defrost heater kick on I tested amps again and found 4 amps at the heater. I checked voltage for the heater and found that while in diagnostics the voltage will start at 0 then climb. I also found the facia heater would not engage when called for. The evaporator will need to be steamed out to complete repair. I am ordering a pan
Near Austin, TX 78753
Matthew
Job Details: 01/19/2021
MICROWAVE WHIRLPOOL WML55011HS3 Arrived onsite for non functioning light. Customer tried changing the hood bulb but was unsuccessful and damaged the lamp housing. Housing will need to be replaced.Office to reschedule when parts are available. Need parts research for light housing.; ordrng 1 PARTSRESEARCH (PARTS RESEARCH ) and 1 W11159942 (base)
Near Austin, TX 78735
Luis
Job Details: 01/19/2021
REFRIGERATOR WHIRLPOOL KFIV29PCMS02 "Arrived on site for water leaking, dispenser and door open issues. Found clogged drain diagnosed unit will need a new drain tube,found deli control unresponsive and not powering on,ui display reading door open with doors closed,removed deli ui found corrosion on control,unplugged ui power cycled unit ui reading doors open and closed correctly.ty unit will need deli control and drain tube. ; ordrng 1 W11199439 (Deli control) and 1 W11084807 (Drain tube)"
Near Jarrell, TX 76537
James
Job Details: 01/19/2021
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived on site and tested operation. Found freezer light not on, handle loose. Found freezer module has failed and installed new. Removed freezer door handle and found mounting studs loose and corrected. Tested for whistling sound and found all fans functioning properly. All lights now working and handle is properly secured. Job complete"
Near Leander, TX 78641
Tommy
Job Details: 01/19/2021
MICROWAVE KITCHENAID KOCE500ESS07 Arrived onsite for unit microwave appliance manager not operating as designed. . Turned unit off at breaker. Removed unit pulled unit appliance manager and replaced. Tested found unit operating as designed. Collected on Cr.
Near Austin, TX 78737
Brandon
Job Details: 01/19/2021
WASHER MAYTAG MVW7230HC0 "Arrived on site for customer complaint of unit making noises and one time did not shut off, found F0E3 error code, over load, I cleared error code, ran calibration cycle, then diagnostic cycle, unit tested good. If unit does not shut off again, will need control board."
Near Manor, TX 78653
Andy
Job Details: 01/19/2021
MICROWAVE WHIRLPOOL WMH31017HS4 "Arrived on site for microwave bottom light not coming on. Tested and inspected unit and found failed control. Also ordering housing in case needed. Office to schedule return trip.; ordrng 1 8206232A (lamp 40 watt) and 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W10210871 (holder,lamp) and 1 W10892389 (cntrl-elec)"
Near Austin, TX 78737
Leonardo
Job Details: 01/19/2021
DISHWASHER KITCHENAID KDTM404KPS0 Arrived on site to test unit for unit not drying correctly. Test unit and found no heat error code. Test unit and heating element coming on at this time after resetting board job complete.
Near Austin, TX 78741
Kevin
Job Details: 01/19/2021
WASHER WHIRLPOOL MHW5500FW1 "Arrived on site and found when washer door is open interior light turns on, control panel is unresponsive. Washer is stacked and in a closet style laundry room, Control panel is unresponsive, at minimum a new control panel will be needed to correct issue control panel is
Near Georgetown, TX 78633
James
Job Details: 01/19/2021
RANGE WHIRLPOOL WFE515S0JS0 Arrived on site and found f1e0 error. Inspected unit for shorts in harness. Found loose connection at L1 with visible signs of arching. Secured connections properly and replaced failed control. Tested operation and found unit working properly. Job complete
Near Austin, TX 78729
Wesley
Job Details: 01/19/2021
RANGE WHIRLPOOL WEG730H0DS0 Arrived onsite and found fan blower humming but not blowing.
Near Georgetown, TX 78628
Lou
Job Details: 01/19/2021
WASHER LG WM2487HRM "Arrived on site to inspect washer grinding noises. Upon further inspection, I found that the unit bartering has gone bad and the basket is moving around in the drum assembly. . No water leaks observed during service, job completed."
Near Bastrop, TX 78602
Andy
Job Details: 01/19/2021
DRYER AMANA NED4655EW1 Arrived on site for dryer not heating. Tested and inspected unit and found failed fuse and improper voltage going to unit. Removed failed part and replaced with new and instructed customer on voltage issues and that they will need electrician to fix voltage issues. No other repairs are needed at this time.
Near Austin, TX 78746
Kevin
Job Details: 01/19/2021
WINE COOLER WHIRLPOOL WUW55X24DS0 "Arrived on site and replaced condenser fan diagnosed on previous visit, after replacement wine refrigerator noise is normal,job complete"
Near Austin, TX 78744
Kevin
Job Details: 01/19/2021
REFRIGERATOR KITCHENAID KRFC704FPS04 on sites and found no water is being dispensed, removing water filter allows water to dispense again but it is very strong and will splash out of a cup. Per service pointer W11394954A an in-line water pressure regulator will need to be added to correct issue. No water leaks from connections at time of servicet; ordrng 1 W10786952 (Pressure regulator) and 1 8212547RP (Water line)"
Near Austin, TX 78735
Luis
Job Details: 01/19/2021
REFRIGERATOR WHIRLPOOL KRFC704FSS02 "Arrived on site for no ice. Found icemaker stuck in mid harvest ran diagnostics icemaker not completing harvest diagnosed a defective icemaker. Installed a new icemaker ran harvest test passed,ran fill test passed.
Near Georgetown, TX 78628
Lou
Job Details: 01/19/2021
DRYER FRIGIDAIRE FFLE1011MW2 "Arrived on site to install previously diagnosed and ordered part. Due to previous techs findings of the vent thermistor being out of range, I removed and replaced the thermistor and tested. Unit began to operate as designed. After placing the unit back in its place, I retested and the unit began to shut off after a few seconds of operation. I contacted Frigidaire techline and spoke to Rodney and advised of the complaint and previous techs findings. I advised that I was unable to get the unit into diagnostics. Rodney walked me through diagnostics and once in, the unit showed error code E65-vents blocked. Rodney advised that the thermistor was probably bad due to the vents being clogged as it was out of range. Rodney recommended having the vents cleaned and afterwards, if the unit continued to not operate, replace the control. I recommended that they have the vents checked/cleaned and once they’re cleaned, if the unit continues to malfunction, to contact ou
Near Georgetown, TX 78626
Jonathan S
Job Details: 01/19/2021
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Arrived on site for refrigerator not producing ice. Inspected unit and work area. Found no voltage getting to ice maker. Traced voltage and found disconnected under cabinet. Connected terminal. Performed diagnostics mode and found ice maker not moving to home position. Removed failed ice maker and installed new. Tested operation, all Estes good. No water leaks detected during service."
Near Cedar Park, TX 78613
Justin
Job Details: 01/19/2021
WASHER WHIRLPOOL WFW5620HW0 "Arrived on site for for a washing machine not spinning but having power to it. Upon further inspection I found the UI not responding at all. I found voltage at the wall, the capacitor ohm’d out good, and the control was getting voltage. I found a bad ACU in the unit and possibly bad UI. Ordering both parts. Office to reschedule. ; ordrng 1 AUTHO (BOTH PARTS) and 1 W11319991 (UI ) and 1 W11322903 (ACU)"
Near Leander, TX 78641
Jonathan S
Job Details: 01/19/2021
WASHER WHIRLPOOL WTW5005KW0 "Arrived on site for washer not spinning water out of clothes. Performed diagnostics mode and checked fault codes. Found tech info no correct with model. Called tech support and spoke with Ed. Went over error codes. Found error F0-E5, off balance load and F7-E6 motor fault. Measured resistance on motor and found within range. Measured capacitor and found out of range. Removed failed capacitor and installed new. Tested operation and found actuator keeps engaging durning agitation. Removed failed actuator and installed new. Performed calibration cycle. Ran manual agitation. All tested good, no water leaks detected."
Near Georgetown, TX 78628
Paul
Job Details: 01/19/2021
REFRIGERATOR KITCHENAID KRFF507ESS01 "Arrived onsite for a refrigerator thats still not making ice after blowing the condenser coil out. I tested the FC temp and found it at 8 degrees when the 3 way valve switched over the the RC. I found no stored errors for the ice maker. I found the mold dry. I tested all thermistors from the UI and they passed. I found the evaporator fans and condenser fan working as designed. I ran the ice maker harvest test and fill test. All works as designed. I ran the ice box fan test and found it sluggish, speeding up and slowing down. I checked the voltage out of the main control and found it low. I replaced the main control. I accessed the FC evaporator and ran service test 4. I found the FC evaporator coil only frosting up on 2 1/2 loops. The compressor and drier will need to be replaced and are covered under the manufacture warranty. I still dont suspect a refrigerant leak but am ordering everything for the sealed system and will determine what all is nee
Near Austin, TX 78732
Robert
Job Details: 01/19/2021
WASHER WHIRLPOOL MVWB835DW4 Arrived on job to replace previously diagnosed part. After replacement test operation no noise in spin or agitation. No leaks detected at time of service.
Near Cedar Park, TX 78613
Justin
Job Details: 01/19/2021
REFRIGERATOR WHIRLPOOL GS6SHAXLQ03 Arrived on site for refrigerator not getting cold in RC. I checked temps in FC and found -6°F and in RC at 50°F. I found the fan in the FC functioning. I ohm’d out the thermostat and found it functioning. I found that the customer was putting to much weight in her door and the door was not sealing all of the way. I advised customer to possibly move some product out of it. I also found that the diffuser would not open and there was no air flow coming from it. Diffuser will need to be replaced. Waiting for part to come in. Office to reschedule.
Near Austin, TX 78757
David Z
Job Details: 01/19/2021
COOKTOP KITCHENAID KECC604BBL00 Arrived on site to follow up on element not coming on single medium setting. Found failed switch. Switch contacts weren’t triggering when set to medium. Replaced switch and retested. Unit is now heating at all ranges. Call complete.
Near Austin, TX 78750
David Z
Job Details: 01/19/2021
DISHWASHER IKEA IUD7555DS2 Arrived on site to diagnose dishwasher leaking and not fully cleaning dishes. Ran unit and found F7E1 code for no heat. Ran through test cycle and never heard wash motor engage. Replaced sump and motor and retested. Unit is now spraying properly and it is heating. Unit may have been leaking because the DW Is not attached on the right side to cabinets and was pushed forward off the plywood it’s sitting on. Recent erred and advised customer to purchase mounting brackets. Unit is working as designed and not leaking at time of service. Call complete.
Near Round Rock, TX 78665
Jimmy J.
Job Details: 01/19/2021
REFRIGERATOR GE GSHS5KGXDCSS Arrived on site to install previously diagnosed part. Removed ice maker and installed new ice maker. No leaks detected. Job completed.
Near Cedar Park, TX 78613
Justin
Job Details: 01/19/2021
WASHER MAYTAG MVWC565FW2 "Arrived on site for washing machine that was making a loud sound. I put unit into diagnostics mode and found no stored error codes. Ran test cycle and unit was running as designed. Put unit into high spine and low spin, high agitate and low agitate and found abnormal sound. I gained access to cam and found some wear. Replaced cam. Unit is working as designed and I advised customer on loading unit via user care guide, for the excessive noise is also due to overloading unit. I called techline and spoke with Andy and received SR #7729774870. Call complete."
Near Round Rock, TX 78665
Kayman
Job Details: 01/19/2021
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived onsite for refrigerator no cool. Upon inspection I found the pantry UI dead. I tested voltage and found none coming to the UI. I found frost build up on the RC evap cover. I ran a diagnostics test and found the RC fan unresponsive. I accessed the pantry harness and found 1 of the wires had broken inside the braided sheath. I tested DC voltage output on the control and it tested good. I am ordering the service kit via svc pointer# W11092686F for the RC evaporator ordering Harness(W11170612) pan kit (W11457241) RC evap motor (W11087438) office to R/S due to part availability. ; ordrng 1 W11087438 (motor-evap) and 1 W11457241 (PAN KIT )
Near Kingsland, TX 78639
Cliff
Job Details: 01/19/2021
RANGE KITCHENAID KFDC506JSS Arrived on site to diagnose a range with a damaged panel. Tested unit and found control panel dented on top right corner. Replaced control panel and tested unit. Found all is functioning properly at this time.
Near Salado, TX 76571
Tyler
Job Details: 01/19/2021
DRYER WHIRLPOOL WED8500DC3 Arrived on site for dryer making a weird rattling noise during the first 5 to 10 seconds according to the customer after it was turned on. Upon further inspection found that the roller assembly belt and idler pulley were all functioning as designed also found that the blower wheel was not cracked and the motor did not appear to have any indication that it was because of the noise and everything is mounted down properly. Upon further testing I was able to narrow down that internally within the motor it is rattling once the motor is initially checked on unfortunately I was not able to replace a motor though because I could not attach the ball well without breaking it in order to make the repair office will need to reschedule once availability of blower wheel is available so we can return to replace the motor and wheel; ordrng 1 UNKNOWN (NORM REPAIR KIT) and 1 WP697772 (blower wheel)
Near Austin, TX 78738
Brandon
Job Details: 01/19/2021
REFRIGERATOR WHIRLPOOL KRFC300ESS03 "Arrived on site for customer complaint of frost build up in freezer section, found cabinet needed to be sealed, I sealed cabinet, unit tested good."