"Arrived on site for a refrigerator leaking water and not being able to have the filter installed. Upon arrival the customer had a towel in front of the FC and it was soaked with water. I checked temps and found the RC at 38?F and the FC at 2?F. Upon further inspection I found significant ice build up around the gasket areas. Upon further inspection I found the top left hand of the FC gasket not sealing properly. I also found that the bottom of the FC had a large sheet of ice. I cleared the ice. The customer also stated that the IM will run continuously even when in the off position. I was able to replicate this. I gained access to the fill tube and found it clogged. I found no leaks in the filter housing area. Due to these issues I replaced the IM, shaped the gasket with my heat gun, and cleared out the fill tube. I advised the customer on not opening the FC door for a minimum of 4 hours in order to let the gasket to seal properly. I was able to get the filter in easily, and could not replicate an issue with this. Call complete."

"Arrived on site to replace previously diagnosed parts. Replaced dispenser, tested unit, unit now working as designed. No leaks detected. Customer stated unit has been smooth since last visit when unit was leveled. Ran diagnostics and found no excessive shaking or vibration. Customer was satisfied with results. Job complete."

Arrived on site to test unit for gas leak. Found flex gas line from was to unit was leaking where it attaches to regulator. Tightened connection and found no other leaks using bubble solution. Job complete.

Arrived on site for dryer taking a long time to dry. I inspected the unit and work area. I found the dryer heating. I gained access to the heating element and blower. I found lint build up and a ping pong ball stuck in the blower. I removed the debris. I preformed a air flow test on the dryer with it on and off the exterior vent. I found on the vent it has poor air flow. I recommend the customer have vent wizard come out to clean the vent. Customer diagnostics fee on job #33884 Job complete.

Arrived on site and found LED in fresh food right side second from bottom wiring harness is broken this is not repairable. Reported to techline 7733562748

"Arrived on site for no ice. At time of visit some ice in bin,per customer ice started making the night before scheduled appointment,ran diagnostics ice dumped,ran fill test passed. Removed ui,removed fill tube heater harness,checked harness no ohms or continuity diagnosed a defective fill tube heater. Unit will need a new freezer door estimate part 1,1207 shipping 750 2455 . Will need autho approval"

"Arrived on site for light issues. Diagnosed a defective fresh food upper led module,replaced led module,power cycled unit leds working as designed. Part 1002 1955 . 3193 CK Auth# KF93LF"

"Arrived on site for start button not working on the dishwasher. I inspected the unit and work area. I found the start and cancel buttons sunk in. I gained access to the UI control and found a mounting clip broken, that is supposed to hold the control board tight to the panel. I use a piece of rubber to temporarily fix the placement. I spoke to the customer about replacing the control is the more permanent solution. E part 1903 service and 2755 . The customer wants to discuss with her husband. The customer with check #380 If customer calls back please order part# W10898450 UI control."

Arrived on site for dryer not turning on. I inspected the unit and work area. I gained access to the thermal fuse and found it open. I checked the outlet thermistor and found it out of range. E the customer for thermal fuse and thermistor. Parts 583 service and 1775 . The customer agreed. I installed the parts. I reassembled the unit and tested it. It is now working as designed. Customer in full with card. Autho# 168329 total ed 255 Job complete.

"Arrived on site and inspected dishwasher and found signs of water Leaking around door gasket. Found upper rack is not set into rail correctly and after ing find a diagnostic cycle dishwasher completed diagnostic cycle properly, job complete"

"Arrived on site and found saved error codes. F8E3, F3E1, F9E1, F6E3, any inspected pressure switch , AirTrap and hose and did not see any issues. inspected drain pump and found it is clogged, took one picture after emptying catch. Also found Bellow drains are clogged and cleared them as well, took picture. washer will complete a diagnostic cycle. d 2360, Job complete"

"Arrived onsite for ice maker not working. Upon arrival inspected unit and found ice maker wa not making call for water. Replaced ice maker. Icemaker now called for ice, but only got a hum from valve. Replaced valve, did harvest test and now got water to icemaker. No leaks present at this time. Job complete"

"Arrived onsite for NOT MAKING ICE. BTM FREEZER DRAWER THAWS FOOD INTERMITTENLY . Upon arrival found both RC and FC not cooling. RC evaporator had frost build up and a bowed drain pan. FC had no frost line. Evaporator was clean. Uploaded picture on SD. Contacted service management for assistance. Spoke with SW. after series of test. Determined that RC needs drain pan replaced. Also need to replace UI, control and both thermistors. d customer 5145 for parts and 3995 for . Totaling 9120 before . Customer will contact Whirlpool to try and get a concession. Job complete"

Arrived on site to install previously diagnosed part. Replaced rinse aid dispenser. Mrs said she called office about soap dispenser not locking. She said that someone at office asked her to just place pod at bottom of unit.I looked up part and shows no longer available . Operated unit and found suds without adding pod or rinse aid. I told customer to run cycles without any detergent until all remaining rinse aid in tub is washed away.

"Gate code 0527# . Arrived onsite for LOCK WON'T INITIATE CYCLE, WON'T START, DOESN'T FILL WITH WATER JUST BEEPS. Upon arrival ran diagnostics and found F8-E6 water hazard F3-E2 inlet water temperature fault F5-E1 lid switch, lid is up F0-E4 spin limit item by water temperature F2-E1 UI stuck button . UI would I intermittently not responding and had to unplug unit to restart. Did not find issues with water valve or lid latch. also during test heard gearcase squeaking during washing. Found oil residue all over stator and rotor . Uploaded picture on SD. d customer for control, UI , and gearcase. 6298 for parts and 3075 for ,totaling 9363 before . Customer d Repairs at this time . Job complete"

Arrived onsite for WHEN TURNING ON THE OVEN IT WILL NOT HEAT OR IGNITE AT ALL. ALL BURNERS STILL WORK. Upon arrival test unit and ignitor will not glow. Test ignitor and ignitor has very low resistance. Replaced ignitor and test unit . Unit ignited and preheated correctly. No gas leaks present at this time. Job complete

"Arrived onsite for Not Heating. Upon arrival test unit and motor turns unit just does not heat. Checked cut off sensor,thermostat and all were good. Test ignitor and also was good. Found coils on burner were bad. Tested and it and the 2 prong was OL and the 3 prong had resistance of Replaced the pair. Test unit and unit operates heats as designed .No gas leaks present at this time . Job complete"

"Arrived on site and inspected vent hood, found it is unplugged and after ing incoming power replaced all parts ordered by previous technician. There is still no function from hood. Spoke with Tech line, after checking several things are determined harness must be the issue, harness does not appear to be an orderable part hood cannot be repaired7733559375"

Arrived on site to install previously diagnosed part. Inspected unit and work area. The customer advised that she meant to call Lynn to cancel because the unit started working within a day or two after the last visit. Eid check the unit and the unit was dispensing water and making ice as designed. Eid ask the customer if she would care to proceed with service and just swap out the door valve anyway but the customer said she didnt really know if that would cause any further issues. Customer advised that she would prefer just to wait and see if the issue returns and Wood call back just because the unit is working right now. The unit is working as designed. Call complete.

Arrived on site for dishwasher not allowing door to shut correctly. Upon arrival confirmed issue. After further inspection I found door strike had bent causing door not to connect properly. Found dishwasher mounts grouted into upper granite countertop. Was able to reshapereform door strike and found dishwasher door could open and shut and allow proper cycling of dishwasher. Call complete

"Arrived on site for washer not functions, completing random cycles. Upon arrival confirmed complaint. Customer stated unit wasnt getting water in it. Found f7e4 error. Found clutchs resistance at 5 ohms, stator at 10ohms and inlet valve at 05k across all connections.called whirlpool techline and spoke with Chris sr#7733559328. After documentation of findings I found no clogs or failures in pressure hose, air trap, etc. was instructed to replace control based on findings with unit. Washer worked on clean, heavy duty, and other normal operation settings. Call complete"

No service needed. Contacted customer who said they replaced the unit. Call complete.

Arrived on site to replace previously ordered parts for cooktop. Upon inspecting unit found igniter electrode not aligned properly causing spark to be too close to burner head. Reset electrode to proper position and all is working properly at this time and burner is lighting in less than 2 seconds. No further repairs needed.

Arrived on site to diagnose a refrigerator that is not cooling properly. Found defrost heater not fully wired and rewired it properly. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.

"Arrived on site for refrigerator not dispensing ice. Inspected unit and work area. Found a clump of ice in auger bucket. Advanced ice maker cycle and found water intermittently going to fill cup. Found defective fill tube line. Will need to replace fill tube 775 . Customer approved estimate. Removed failed fill tube and installed new. Tested ice maker cycle. All tested good, no water leaks detected during service. on card."

Arrived on site for upper oven not operating unless rapid bake is used and bottom oven will heat when using normal bake mode for top. Inspected unit and work area. Per diagnostics mode and checked fault code history. Found F6-E4 miscommunication between UI and control . Checked configuration and found correct. Reset unit and tested operation. Tested unit on bake mode at 350?. Found unit heating as designed. Assisted customer connecting unit to WiFi. Spoken with customer on user care guide.

"Arrived on site for refrigerator intermittently not dispensing water. Inspected unit and and work area. Found filter indicator red. Recommend to change filter. Performed diagnostics mode and tested damper control and thermistors. Found good air flow and damper working as designed. Turned temperature up 1? and spoke with customer on air flow. Possible that water reservoir intermittently freezing. At time of service unit is working as designed, no water leaks detected during service."

Arrived on site to install previous diagnosed parts. Gained access to belt and idler pulley. Removed failed belt and pulley. Installed new and assembled and assembled unit. Tested operation and found unit working as designed. remaining on card.

"Arrived on site for LG dryer, inspected unit and work area. Inspected unit and found no filter on the filter housing. Disassembled unit and found some clothing stuck on the fan blades causing motor to lock up and not turn. Advised CX to buy filter and they said they will order one online. Job completed"

"Arrived on site for built in microwave. Inspected unit and work area. Tested unit and it was making a loud noise. Switched breaker off and inspected magnetron and was a little burnt and smelled burn as well. d CX 175.37 parts 2575+ service. CX accepted repairs. Replaced magnetron and tested unit, and its now operating as designed. Job completed."

"Arrived on site for ice maker, inspected unit and work area. Unit was pulled out by CX. Inspected unit and found there was good voltage at the wall outlet. Did further inspection and found icemaker drain pump had failed. Made a for CX and they d repairs. Discounted per management approval. No water leaks detected during service, job completed."

"Arrived on site for range element not workin, inspected unit and work area. Tested all elements and the left right was not working. Removed cooktop and inspected elements and found LR open. Replaced it with new one and its now working as designed. Job completed."

Sr#7733561451arrived onsite and found fresh food section not cooling well. Found the reason was ice blocked vents. Found ice as a result of cap drain tube caollqpsed and impassable. Reporeted to Rick at techline. Designated non repairable.

"Arrived on site to inspect oven, inspected unit and work area. Unit had power but was not heating. Pulled unit out and inspected wiring and tested voltage at wall plug L1 120v L2 68v. Plug will have to be properly wired for further inspection."

"Arrived on site to replace inner glass from previous diagnosis. Replaced glass, tested unit, unit now working as designed. Noticed unit not connected to WiFi. Advised customer to download whirlpool app and get unit connected. Job complete."

"Arrived on site to test unit for left front burner not igniting properly. Found burner heads were on wrong burners. Moved burner caps around, unit is now igniting. Customer stated unit should still be under warranty but unable to find proper documentation. Recommended calling whirlpool to have documentation and warranty issue straightened. Recommend replacing burner caps(W11344538) and burner(W11344539). Would like to return with manifold(W11381267) and spark igniter(W11573760).

Arrived on site to test unit for ice forming in FC and RC damper area. Found FC door gasket not sealing properly. Formed gasket with heat gun. Unit now working as designed. Advised customer on loading to prevent air flow restrictions. No leaks detected. Job complete.

"Arrived on site for complaints of not filling. Upon arrival found standing water in the tub. Unit would not drain, but drain pump is humming. Used shop vac to remove all water and inspected drain pump. Did not find anything blocking inside pump or hoses. Found that customer has drain line hooked up to a hose to allow water to drain out into the yard. Found the hose with a bad kink. Straightened out hose and water drained easily. Ran tests and unit is filling properly as well. All checks normal. No water leaks detected, job complete."

"Arrived on site for complaints of error code.Found F8E1 no water detected error code. Ran manual component activation and found no water coming in from the cold valve. Inspected valve and found dirt inside. No water leaks detected, job complete.

"Arrived on site for complaints of soap pod not dissolving. Found 4-3 sump error code. Ran unit in test cycle and all components passed except wash. Installed new sump and motor assembly. Tested unit and is now washing correctly. Ran normal cycle as well and all normal operations. No water leaks detected, job complete."

"Arrived on site for complaints of popping noise. Customer stated that it old pop constantly during agitate. Tested door lock and found it good. Inspected geargase and cam. Found everything correctly in place and found no oil in Gearcase. Ran test cycle and unit passed with all normal sounds. Asked customer for some towels and ran a normal cycle with 3 towels. All normal operations. Advised customer to monitor. No water leaks detected, job complete."

"Arrived on site for complaints of loud noise during spin. Found F9E1 long drain, F9E2 pump system error, F0E1 over suds, and LF long fill error codes. Ran cycle and found knocking noise. Found about a half inch of separation from tub to basket. Inspected pulley and turned it manually and a grinding and knocking noise happened. Advised customer that a new bearing will be needed, a second technician, and a 2 hour job.

"Arrived on site for complaints of drum being stained. Found that customer had washed some red area rugs, with the rubber sticky pads attached to the bottom. Those rubber pieces melted during dry cycle and stained the front and rear bulkheads, and the front panel.

Arrived on site for complaints of not agitating. Found unit is Maytag with different MS numbers. Found cam partially hanging off and very loose. Found oil in the geargase. Prescreened parts have different part numbers so I am ordering correct parts. Will need geargase and cam to complete repair. Office to reschedule.; ordrng 1 W11454372 (Gearcase) and 1 W10721967 (Cam) and 1 W10919191 (Wash plate)

"Arrived on site for complaints of door not opening correctly. Found pin for hinge on left side has broken off. The hinge has nothing to lock into so it is sliding all over. Will need new tub assembly to complete repair. Collected service fee, office to reschedule.; ordrng 1 WPW10681510 (Tub assembly)"

Arrived on site to install previously diagnosed parts. Disassembled unit and installed new parts. Tested and is now operating as designed. Job completed.

Arrived on site to diagnose a dishwasher that is not drying properly. Tested all parts and components and found no failures to unit at this time. Advised customer on findings and best cycles and options for best performance. No leaks were found at time of service.

"Arrived onsite for Gas stove top range is leaking Gas. Upon arrival smelled gas in home. Had to remove wall oven to access gas line under cooktop. Used sniffer to confirm gas leak. Used bubble test to pinpoint leak. Found crack on regulator. Need to replace regulator. Replaced regulator and test unit with sniffer and bubbles again. No leaks present at this time. Job complete"

"Arrived on site and inspected washer and found no water flow from water valves. Inspected water valves and found hot side is clogged, took picture. Recommended replacing valve assembly. After replacement washer is operating properly, job complete"

"Arrived on site filled dishwasher top drawer with water and drained it out and did not hear any excessive noise sent short video to KB/service management. Replaced drain pump anyway promised to customer by previous technician, sent another short video showing water in drawer and pump connections not leaking, job complete"

"Arrived on site and inspected dishwasher and found tub was damaged during installation there is a hole in the upper left corner where the seam was broken. Sent a picture to CS, An LG service company has already been on site and said the dishwasher was damaged during installation and has deemed it unrepairable, homeowner can send a copy of that report to anyone who may need it, job complete"

"Arrived on site and found user interface its not flush, removed it and reset it into door and it is now correct. Found silver trim on gallon door bins is peeling off. Well order them should be covered under 30 day cosmetic warranty. Please send bins directly to customer a technician is not needed to insert them into door; ordrng 3 WPW10355264 (D2C-Gallon bins)s"

"Arrived on site and inspected dishwasher and found it is full of water, used cancel button to drain off water. Found valve is weeping. Attempted to start a cycle but valve is stuck in position and will not open. A new valve will be needed. Also found top rack adjusters are broken, all plastic parts will be needed to correct issue, valve and adjuster; ordrng 2 WPW10588164 (Housing)s and 2 WPW10195839 (Adjuster guide)s and 2 WPW10195840 (Positioner)s and 2 WPW10250162 (Cover)s"

"Arrived on site and inspected refrigerator and found freezer door is not closing properly there is an air gap on the right hand side, took one picture. Removed freezer door and shelf bins and reset slider rails. After reassembling door is now closing properly. Took another picture, job complete"

"Arrived on site and replaced user interface recommended by service pointer, customer has already defrosted refrigerator. No further repairs needed at this time, job complete"

"Arrived on site and replaced freezer door diagnosed by previous technician, while replacing found with waterlines on the new door or quarter inch size, a step down coupler will be needed to complete repair. Other than that new door is correct and working properly.; ordrng 3 WP4373559s"

"Arrived onsite for microwave sparking. Upon arrival tested unit. Found sparking from transformer area. Uninstalled and disassembled for inspection. Found failure in high voltage system. Transformer was blown. Replaced transformer, magnetron, capacitor and diode. Tested unit and unit is functioning properly. Job complete"

Arrived onsite for range oven not heating after last visit. Upon arrival tested unit. Found ignitor non responsive. Pulling 0amps. Needed ignitor replaced. Replaced ignitor and tested. Unit is functioning properly. Job complete

Arrived onsite to replace previously diagnosed parts. Replaced freezer door but found water lines not compatible. Factor lines have changed. Will need to order water line adapters and return with valves. Customer also stating valves are noisy. Noise was apparent during test. Ordering adapters ; ordrng 1 Wp2198677 (Adapter) and 1 2300868 (Adapter) and 1 4373559 (Adapter) and 1 W10876364 (Adapter)

"Arrived onsite to replace previously diagnosed parts. Replaced auger motor, impeller, spacer and divider. Tested unit and unit is functioning properly. Job complete"

Arrived onsite for refrigerator RC door not closing properly. Upon inspection found door bins not installed properly causing door to rub. Adjusted bin and door is closing properly. Had customer test multiple times. Unit is functioning properly. Job complete

"Arrived onsite for washer shaking. Upon arrival put unit in diagnostics and found no stored error codes. Ran auto test and all passed. Ran spin test and all passed. Customer had video of washer walking. Asked if this happens all the time , customer stated no. Asked when does it happen most, customer stated when washing king size blanket. Called tech line for assistance SR#7733550258. Ran balance test and all passed. No repair needed at this time. Can refer customer to customer service. Gave customer Whirlpool customer service info. Job complete"

Arrived onsite for washer not spinning. Upon arrival put unit in diagnostics and found stored error code F7e5 shifter fault . Ran test and unit did not agitate or spin. Found faulty actuator. Replaced actuator and tested. Unit is now functioning properly. Job complete

"Arrived to inspect no ignition in upper oven chamber. I found the igniter reading 160+ ohms and normal is in the 50-60 ohm range. The igniter for the upper oven has a different wiring configuration than the one I had and we will return to instal. No gas leaks detected.

Arrived to inspect code. I found the unit had an F1E0 and I verified within service test mode. I removed and replaced the control and tested. The unit heated and cycled as designed. Operational test good.

"Arrived to inspect cooling issue. I found the evaporator filled with ice and advised the CX that it will need to be defrosted with the door opened and unplugged for 48 hours. I tested the defrost timer and after setting it to defrost manually, adding several clicks and then waiting for a few minutes, it re-engaged the compressor as designed.

"Arrived to inspect no operation. The unit was set up temporarily in a new building and only had cold water available. This model does not have manual test modes and I could not test valves without that mode. I found the water valves had plugged and I removed and replaced the valve assembly. I advised the CX that the unit cannot be used until the water supply is flushed and it is debris-free water only, as the new valve will plug immediately. Also, due to no available hot water at this time, it can only be used in Tap Cold mode until the water heater is installed. No leaks observed during service."

"Arrived to inspect not washing. I found the unit had all operations present, but would not circulate. I verified line VAC to the motor, but no movement and the motor measured in the MOhm region and should have showed 12-15 ohms. I removed and replaced the motor/pump assy. I tested several times within service test mode and there were no leaks. Operational test good, no leaks observed during service.

"Arrived to instal previously diagnosed and ordered part. I verified an open circuit through the existing lower valve (.8 ohms on new one) and removed and replaced. I bubble tested all connections that were accessible and tested. The CX brought up an issue with the upper chamber and I temperature tested both. Both upper and lower were tested with a K-type probe, placed center mass within the chamber and set to 350F. The lower, after initial preheat of 407, had cycling temperatures of 366, 374, 348, 361, 344, 358, 344, 357 and averaged at 352 degrees, after dropping the preheat and first two cyclic temps. It required no adjustment. The upper, already preheated to 350 and uniformly heated during the lower test, cycled at 330, 341, 336, 350, 343, 357, 330, 336 which was very erratic. The CX elected to not replace the thermistor. No gas leaks detected during service.

Arrived onsite to install previously diagnosed pat. Upon arrival I installed new Sump&motor and tested unit and found unit operating as designed no leaks.

Arrived on site to install previous diagnosed part. Gained access to failed heater and harness attached weed eater string to old heater and guide it through. Attached new water line to string attempted to guide hose through door. Tried 3 more time was not able to get hose through door. Removed door and attempted again. Will need to replace complete door. Informed customer to allow 6 to 8 weeks for door to arrive. Office to schedule return when ETA is available.; ordrng 1 W11466513 (Left RC door)

"Arrived on site for refrigerator making abnormal noises, customer stated that noise had went away but recorded sound. Inspected unit and work area. Found sights of defrost issue in FC. Found ice ball developed on bottom of RC. Performed diagnostics mode and tested defrost operation and found unit defrosting. Contacted service manager and was informed ice ball was from broken down insulation between cavities. Contacted Whirlpool tech support and spoke with Austin. Informed of ice ball and he stated unit was non-repairable. Spoke with customer on issue

Arrived on site to service a different appliance in home. Inspected dishwasher and found the copper heater bushings on element. Will need to replace element under Special Project S17304. Schedule return for Thursday the 5th. ; ordrng 1 W11537778 (Element)

"Arrived on site to replace previously diagnosed control,flow meter and pressure switch, replace parts tested unit in normal cycle filled with with water, now progressing in cycles, job complete"

"Arrived on site to test unit for grinding noise, tested unit found cam nut has fallen off cause belt to slip damaging cam and shift actuator, replaced parts tested unit unit is running good but a the relay would not stip buzzing, customer stated that this buzzing noise does not turn off until the cycle ends and it's been there ever since they bought unit, ordering relay and control, office to reschedule ; ordrng 1 W11384790 (Relay) and 1 W11502823 (Control)"

"Arrived on site to replace previously diagnosed auger motor, impeller, damper, replace parts, customer stated that water pressure is to low, pulled unit our and found kinked water line, secured water line correctly, unit is now running as designed, no leaks detected job complete"

Arrived onsite for refrigerator with broken filter cover. Upon inspection I found filter cover broken. I replaced cover and tested unit and found unit operating as designed. Job complete

"Arrived on site for washer making abnormal noise and not agitating properly. Inspected unit and work area. Performed diagnostics mode and checked fault codes, found none stored. Ran automatic test cycle and found unit not agitating. Found unit shaking a little more than normal. Tested suspension rods and found good. Inspected pulley and gearcase. Found gearcase leaking oil and will need to replace and continue to test operation. ; ordrng 1 W11454734 (Gearcase) and 1 Belt (Belt)"

"Arrived on site for dryer not heating. Customer stated that she had order some heating element and high limit fuses. Inspected unit and work area. Verified failure and found no heat and minor abnormal noise. Disassembled unit and tested fuse and element. Found heating element opened. Found minor wear and tear on idler pulley. Will need to replace heating element to repair. . Removed heating element assembly and removed failed element and installed new. Assembled unit and tested operation. All tested good.

Arrived onsite for microwave not powering on. Upon arrival found microwave completely dead. Pulled unit and found failed fuse and melted fuse holder. Checked with parts and SR but due to age of the unit the part is no longer available.

"Arrived to inspect noise. I found the unit was making a loud click, along with the normal compactor noise. Further inspection revealed the chassis was bent up in the right rear and the lower right (from the front) was smashed in several places and several rivet points had been broken/popped loose. I contacted the mfg tech line, tech Joel. I advised of my findings and texted images. Tech sent for review for replacement, CX will need to contact customer service at (800) 253-1301 and reference SR#7733547179"

"Arrived on site to install previously diagnosed and ordered parts. Due to the RC evap freezing up, I removed and replaced the evap drip pan, evap motor/harness and followed service pointer #W11092686. Removed and replaced the right RC door gasket and shaped the gasket using my heat gun. Pulled the unit out and found a small gap in the drain tube at the back of the unit. Using silicone, I sealed the gap. Tested the unit and it is operating as designed.

"Arrived on site to install previously diagnosed and ordered part. Due to the upper oven bake ignitor being bad, I removed and replaced the ignitor and tested. Unit is operating as designed. No gas leaks detected during service, job completed."

"Arrived on site to install previously diagnosed and ordered parts. Due to the sump/motor assembly and element failures, I removed and replaced the both parts and tested. Unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site to inspect refrigerator noises. Upon further inspection, the customer advised that the noise is coming from the freezer section. I could hear the evap fan motor humming, but was a normal sound. Customer advised that it gets louder. I removed the fan in shroud and inspected the blades and they do not appear to be hitting the shroud, but I found markings on the shroud where it appears the fan had been hitting it at some point. I contacted techline and spoke to Joel and advised of the complaint, previous repairs and my findings. Joel advised that since the FC evap fan has been replaced before and the noises the customer is hearing is the same, then the noise is normal noises. He advised to not replace any parts and provided SR#7733551778. I advised the customer of my conversation with tech support and provided them with my business card with the SR# on it to contact the manufacturer with any further complaints. No water leaks observed during service, job completed."

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the ice dispenser divider, dispenser motor, auger yolk and washer and tested. Unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site to inspect washer not spinning clothes and off balance error. Upon further inspection, the customer advised that they could hear the unit making an unusual sound and its not spinning out the clothing. I tested the unit and found that the tub bearing is bad. I researched the tub assembly and found it no longer available. I

"Arrived on site to inspect refrigerator fan being loud. Upon further inspection, the customer advised that the unit makes a loud noise and it doesnt seem to be cooling properly. I found the ice appeared to be melting and the customer advised that the unit will periodically turn off and then come back on. I contacted my service manager CS and advised of the issues and he advised that he would order parts for this unit and get approval from warranty. I advised the customer of the plan for the unit and the office would contact them and schedule return service as soon as all parts are received. I am ordering a CNOTE-CS TO ORDER PARTS and office to schedule return service.; ordrng 1 CNOTE (CS TO ORDER PARTS)"

"Arrived on site to inspect refrigerator not making ice and water dispenser is slow. I tested the water dispenser and found the water stream is slow almost to a trickle and I could hear the valve humming. I removed the filter and retested and got the same results. I removed and replaced the filter head and retested and got same results. I removed and replaced the inlet valve and during the process, I found the water line loose and leaking at the valve. I retested and the unit is operating as designed. I tested the ice maker in diagnostics test 56-no errors & test 57 and the ice maker harvested as designed. I tested the fill tube in test 45 and the ice maker filled. No water leaks observed at the end of service, job completed."

"Arrived on site to diagnose ice machine not making any ice. Examined unit and noticed brown buildup and deposits all over inside. I ran the unit and the fill valve sounded weak and at first wouldn't even distribute water. I drained what did pour in the reservoir and found clumps of what appear to be sand coming out. Found the reservoir full of it. Recirc pump was barely moving any water and also full of the sand like material. No repair to be made due to unit being full of sand and sediment and its in the pumps, inlet valve, lines and reservoir. Pictures added to SD. Call complete."

Arrived on site for an oven that has no power. Inspected unit and work area. Confirmed the customers complaint and checked the thermal fuse. Found it open. Customer advised that they were letting the oven cool down with the door open prior to the unit piping. I did inform them that they cannot do that with this wall oven due to the thermal fuse being able to blow. Replaced the thermal fuse and tested the unit. The unit is working as designed. Call complete.

Arrived on site for a refrigerator that has a gasket thats not ceiling. Inspected unit and work area. Confirm the customers complaint and found the gasket warped on the lower right inside. Checked for the gasket on my truck and found that it had not been received yet. Will return with gasket and rescheduled the customer to 5/9 due to earliest availability. The customer is requesting earlier service if available.; schdld next appmnt for 5/9 MON !

Arrived on site for a refrigerator that is leaking in the right hand corner of the refrigerator section and in the icemaker section. Inspected unit and work area. The customer advised theyve noticed a lot of water on the right hand side of the refrigerator and that theyve cleaned out the fill cup on the icemaker already. Checked the icemaker area and found the ice bin full of frozen water and ice cubes. Checked the valve area inside the refrigerator and found water leaking from the top of the cabinet where the waterlines going through. Checked the top of the refrigerator and found the fill tube had split up at the top causing the failure and the leaking of water. Replaced the fill tube and tested the unit. The unit is now working as designed with no leaks present during operation. Call complete.

"Arrived on site to diagnose washer that was not doing anything other than drain and fill. Tested unit and found action in drain and spin, found lid lock not actuating. Replaced lock and tested again. Verified unit working as designed. Call complete."

Arrived on site and installed new agitator dogs and cap to resolve spinning agitator. Punctured hole for vent in transmission as well with 90 degree angle pick. Call complete

"Arrived on site to replace 3 failed infinite switches on range. Replaced back and front right, and front left switches. Tested unit and found burners good. Checked customers cookware with a straightedge and found several pans and pots that are concave and not making good contact with the range surface, which can also cause unit to cycle incorrectly. Advised to replace the pots and pans with concave bottoms. Call complete."

"Arrived on site to diagnose refrigerator that had lost some cooling again. Found FC evap completely frosted over again. Checked heater circuit and found the defrost heater had split and ruptured since last visit. Replaced defrost heater and retested the circuit. Verified circuit complete, bimetal good. Customer will manually defrost unit. Call complete"

"Arrived on site to diagnose dryer that is taking several dry cycles to dry clothes. Found unit is not ventilating at all, and blowing air out the lint vent. Removed the vent pipe and verified unit is blowing out the exit, but there is a clog on the vents stopping it from venting. Advised to have vents cleaned to resolve issue. Call complete."

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Ran the unit through diagnostics and found an F8 E2 (fill valve electrical problem) and F10 E1 (dispenser electrical problem) error codes. I remove the strike from the top of the dishwasher and inserted it into the latch while running a diagnostic test to confirm whether the issue was a something motor problem or one of the other parts ordered. Found the dishwasher drain, feel, and re-circulate as designed. Tested the unit three times to ensure that the spray arms were all moving and spraying. All checked good. Spoke to PR and was advised that if all connections were good, the issue would have to be with the loading of the dishwasher, them not running hot water at the sink prior to washing dishes, or the type of soap being used. Checked the connector at the wash motor and found all connections good. Went over possible issues with the customer and the customer is going to try to run hot water at her sink prior to running her dishwasher. I did find that even after three cycles, the water coming into the unit was not hot. Advised customer of the issue and advised her to keep an ion if the dishwasher actually gets hot water to the dishwasher or not because if not, she may continue to have issues. The unit is working as designed. Call complete."

"Arrived on site for dryer not functions correctly. Upon arrival confirmed complaint but found ui unresponsive to input, and diagnostics couldnt be entered. Found correct power supply voltages. From terminal and ACU to ui but found ui continuously shorting out. Will need office to reschedule once availability of ui controlsplus ACU is known as well as receiving autho for repairs. ; ordrng 1 W11314467 (Ui console) and 1 Cnote (Needs console)"