Service History 378

Near Sunset Valley, TX 78745
Jacob
Job Details: 10/13/2020
WASHER WHIRLPOOL CHW9160GW0 "Arrived onsite to replace motor control to unit. Replaced motor control. Erased error code. No issues at this time. Job complete.
Near Cedar Park, TX 78613
Tommy
Job Details: 10/13/2020
COOKTOP WHIRLPOOL WCG97US6DS00 Arrived onsite for cooktop burner knobs not working. Upon arrival found middle and two right knobs were either broken or damaged replaced all three. Job Completed.
Near Cedar Park, TX 78613
Paul
Job Details: 10/13/2020
REFRIGERATOR WHIRLPOOL WSR57R18DM00 Arrived onsite for a refrigerator not cooling in either section. I found the compressor running but not pumping any refrigerant thru the evaporator. I unplugged the unit and plugged it right back in and found the overload did trip one time and then the compressor started on the second try indicating there is some refrigerant in the system. I found the evaporator on the right side oxidized badly and I suspect a leak. I explained to the customer that the compressor and evaporator should be replaced.
Near Austin, TX 78725
Matthew
Job Details: 10/13/2020
REFRIGERATOR WHIRLPOOL WRS325SDHB05 "Arrived onsite for refrigerator not cooling, and no water connection. Tested unit and found faulty diffuser. Replaced diffuser and restored air flow to the refrigerator section. Also replaced water tube line from water source to filter. No leaks present at this time. Job complete"
Near Wimberley, TX 78676
Robert
Job Details: 10/13/2020
WASHER WHIRLPOOL WFW95HEDW0 "Arrived onsite to test unit for unit not unlocking and unit not running, test unit found faulty water level switch and electric control, ordered water level switch and electric control, office to reschedule.; ordrng 1 W11032117 (cntrl-elec) and 1 WPW10448876 (switch-wl)"
Near Round Rock, TX 78681
Paul
Job Details: 10/13/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived onsite for a refrigerator that’s still not level. I found the back right corner of the floor dipping about a 1/4” causing the issue. A shim will need to be installed under the back right wheel and the refrigerator leveled. Ordering 4387828A shim. . ; ordrng 1 4387828A (shim)
Near Austin, TX 78753
Scott
Job Details: 10/13/2020
REFRIGERATOR AMANA ASI2175GRS01 "Arrived on site ,replaced control and diffuser . All checked normal . No water leaks detected at time of service. Job complete ."
Near Austin, TX 78704
Leonardo
Job Details: 10/13/2020
DISHWASHER KITCHENAID KDTE234GBS0 Arrived on site to replace seal door bottom. Replaced seal test unit and unit still leaking. Found leak coming from tub found some kind of silicone caulking on tub right from where the leak is coming from. Will need to order new tub WPW10681506 office to reschedule. Willneed 2 hour 2 man ; ordrng 1 2HOUR (2 HOUR ) and 1 2MAN (2 MAN ) and 1 WPW10681506 (TUB )
Near Austin, TX 78757
Wesley
Job Details: 10/13/2020
WASHER WHIRLPOOL WET4027HW0 "Arrived onsite and found unit operating as designed. Found customer had concerns with button consistency comparing to dryer start button, but unit is functioning properly with no error codes. Calibrated and reset. Advised customer on findings. All checks good."
Near Leander, TX 78641
Tommy
Job Details: 10/13/2020
WASHER MAYTAG MVWX655DW1 "Arrived onsite for washer door lock stuck. Found control receiving voltage but not active, UI would not work couldn’t get unit into diagnostics ordering new control. . Job Completed.; ordrng 1 W11116592 (CONTROL)"
Near Cedar Park, TX 78613
Kayman
Job Details: 10/13/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Arrived onsite to install previously diagnosed parts. I installed the shelf glass and the bin with slides. Shelving Unit is working as designed at this time. Job complete.
Near West Lake Hills, TX 78746
Kevin
Job Details: 10/13/2020
WASHER WHIRLPOOL WET4027EW1 "Arrived on site and replaced all parts recommended by tech line on previous visit, after replacement this had no positive effect on washer operation. Spoke with tech line again and they now recommend replacing pressure switch. ; ordrng 1 W11129441 (switch-wl)"
Near Pflugerville, TX 78660
David S
Job Details: 10/13/2020
WASHER WHIRLPOOL WTW8040DW4 Arrived in site for washer not working. I inspected the unit and work area. I found no fault codes in diagnostics mode. I out the unit through a diagnostics cycle and found the lid latch not actuating. I replaced the lid latch and tested the lock. It is now working. I ran the unit through a diagnostics cycle and found it working as designed.
Near Leander, TX 78641
Kayman
Job Details: 10/13/2020
COOKTOP JENN-AIR JED3430WS01 Arrived onsite to install previously diagnosed parts. I installed the LF switch and tested unit. The unit is working as designed at this time. Job complete.
Near Leander, TX 78641
Paul
Job Details: 10/13/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived onsite for a microwave giving a cavity temperature sensor error. I found the mag sensor plugged into P22 instead of P21 causing the error. I connected the mag sensor into P21 and tested the unit. The microwave is working as designed. I cleared all error codes. I advised the customer on getting with the builder to have the electrical J-Box moved behind the oven so the unit can be pulled out of the cabinet correctly. Call complete.
Near Austin, TX 78703
Jacob
Job Details: 10/13/2020
RANGE KITCHENAID KSDB900ESS1 "Arrived onsite for unit not heating up to temperature. Called Techline. Said to look at error codes. Got F8E0 fan speed too low, F3E0 main oven sensor open or shorted. Suggested to change the fan, and that customer should not use a normal thermometer inside the unit. Got Sr#7728936789. Ordered part. Office to reschedule.; ordrng 1 W11414552 (FAN CONVECTI"
Near Pflugerville, TX 78660
Andy
Job Details: 10/13/2020
DISHWASHER WHIRLPOOL WDF540PADM3 Arrived on site for dishwasher not operating. Tested and inspected unit and found wire loose at terminal block. Fixed connection and tested unit and all operations are normal instructed customer on use and care and practice for best performance. No water leaks present at time of service.
Near San Marcos, TX 78666
Richard
Job Details: 10/13/2020
RANGE WHIRLPOOL WEE510S0FS1 Arrived onsite for the oven not working properly. Replaced oven control and oven tested fine. Complete
Near Austin, TX 78753
Scott
Job Details: 10/13/2020
REFRIGERATOR WHIRLPOOL WRF954CIHV00 Arrived on site for I’m not making ice . Found IM stuck in flex mode . Diagnostics failed to correct fry issue . Ordering ice maker . No water leaks .call to set return; saved tckt
Near Austin, TX 78732
David
Job Details: 10/13/2020
REFRIGERATOR WHIRLPOOL GD5PHAXLQ01 Arrived on site to install flapper door and possibly cover to resolve hanging door. Installed flapper door and did not need cover. All is working as designed. Call complete.
Near Austin, TX 78751
Matthew
Job Details: 10/13/2020
WASHER WHIRLPOOL MHW6630HW "Arrived onsite for washer leaking. Put unit in diagnostics and found f0e1 load in drum during cleaning cycle, f0e2 oversuds and f5e2 lock failure. Tested unit and could not duplicate issue. To comply with service pointer W11457481, replace stator and removed deflector. Retested unit, no leaks present at this time. Customer stated on one occasion the dispenser was leaking. If issue continues, recommended replacing dispenser. Job complete."
Near Briarcliff, TX 78738
Brandon
Job Details: 10/13/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site for customer complaint of unit not heating, ran diagnostics cycle found no error codes, and heating circuit working fine. Instructed customer to use Sani rinse and rinse aid."
Near Pflugerville, TX 78660
David S
Job Details: 10/13/2020
RANGE WHIRLPOOL WFE515S0JS0 Arrived on site for oven being to cold. I inspected the unit and work area. I preformed a temp test with a thermal k couple. I found the unit too hot by 20 degrees. I recalibrated the unit to reflect the proper temperature. The unit is now operating as designed. Job complete.
Near Austin, TX 78749
Leonardo
Job Details: 10/13/2020
COOKTOP KITCHENAID KCED606GBL01 Arrived on site to test unit for broken cooktop. Found glass damaged looking as if broken with point of impact. Advised customer it might not be covered whirlpool will need to make final decisions to see if unit could be fix. Need autho office to reschedule ; ordrng 1 NEEDSAUTHO (NEEDS AUTHO )
Near Georgetown, TX 78628
Al
Job Details: 10/13/2020
MICROWAVE KITCHENAID KOCE500ESS09 "Arrived on site and inspected microwave combo wall oven with unusually long heating times.Did the 2 minute water cup test and on the 1st and 2nd attempt the unit heated fine, but the 403 prod and 4 times, the water didn’t heat up.The unit was extremely quite and I found the cooling fan has failed and was causing the intermittent issues.Ordering the fans.Office to reschedule the customer Needs more work ; ordrng 1 W11245567 (BLOWER) and 1 W11344874 (MOTOR FAN)"
Near Austin, TX 78736
Leonardo
Job Details: 10/13/2020
MICROWAVE WHIRLPOOL WMH53520CS2 Arrived on site to test unit for unit not starting. Test unit and found upper switch holder stuck in the close position. Secured holder to the open position test unit and unit test good job complete.
Near Hutto, TX 78634
Jimmy J.
Job Details: 10/13/2020
MICROWAVE WHIRLPOOL WMH31017HS3 Arrived on site for microwave only being held up by one mount. Found that the mounting nut was damaged and had fallen into the cavity of the microwave. Microwave damper was not fitting into the exterior vent mount. Removed broken parts inside microwave and removed old mounting nut. Installed new mounting nut and re-secured microwave back in place. Damper was adjusted and vent was lifted to allow the damper to have correct fitment. Tested microwave damper and blowing air to exterior vent as designed. Both bolts screwed into mounting nuts and secure. Job complete.
Near Wimberley, TX 78676
Robert
Job Details: 10/13/2020
DISHWASHER FRIGIDAIRE FGBD2445NF1A "Arrived onsite to test unit for unit not washing, test unit, ran diagnostics on control board, control not sending voltage to drain pump and not sending voltage to wash motor or fill valve, control board has relay failure will need to replace control board, ordered control board, need authorization, office to reschedule.; ordrng 1 807024601 (control assembly)"
Near Georgetown, TX 78628
Al
Job Details: 10/13/2020
MICROWAVE WHIRLPOOL WMH53521HZ4 Arrived on site and inspected newly installed microwave not powering on.Confirmed the complaint and checked the outlet and outlet checked operational.Removed the control board to access the fuse and checked the fuse and fuse had continuity.Noticed large amounts of insulation inside the unit and noticed the installers drilled several holes through the top of the unit directly into the noise filter board causing the unit not to power on and affecting the high powered components of the unit.Installer did not turn the blower fan to blow upwards as needed inside cabinet
Near Georgetown, TX 78628
Cliff
Job Details: 10/13/2020
REFRIGERATOR KITCHENAID KRSC503EBS01 Arrived on site to diagnose a refrigerator that is not dispensing water properly. Tested unit and found slow flow through primary water valve. Valve will need to be replaced to complete repairs. ; ordrng 1 WPW10238100 (valve-inlt)
Near Austin, TX 78738
Brandon
Job Details: 10/13/2020
WASHER WHIRLPOOL WFW97HEDW0 "Arrived on site for customer complaint of unit not dispensing load and go soap, found failed detergent pump, need to order dispenser. ; ordrng 1 W10842325 (dispenser)"
Near Copperas Cove, TX 76522
Al
Job Details: 10/13/2020
DISHWASHER FRIGIDAIRE FFCD2413UB0A Arrived back onsite for dishwasher not draining.Started a load and unit drained as designed.Job complete
Near Jonestown, TX 78645
Lou
Job Details: 10/13/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site to inspect refrigerator with no lights and the water dispenser not working. Upon further inspection, I found the crisper drawer control not working. I removed the control from the crisper door and found it dry with no corrosion on the contort. I removed the drawer and inspected the harness and found the black wire broken and the brown wire about to break. I made a temporary repair to the harness and tested. The unit is operating as designed. I am ordering the crisper harness and scheduled return No water leaks observed during service.; ordrng 1 W11170612 (harns-wire)"
Near Leander, TX 78641
Lou
Job Details: 10/13/2020
RANGE WHIRLPOOL WFG525S0JS0 "Arrived on site to inspect range cooktop flames too high. Upon further inspection, I tested the cooktop burners and found none of the burner flames would adjust from high to low; they all stayed on high. I adjusted the flames and retested and all burners are operating as designed. No gas leaks detected during service, job completed."
Near San Marcos, TX 78666
Richard
Job Details: 10/13/2020
RANGE WHIRLPOOL WFG525S0JS0 Arrived onsite for the oven with a dented panel. During inspection found that the control panel has a dent on the top took pictures. Replaced panel. Complete
Near Cedar Park, TX 78613
Paul
Job Details: 10/13/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived onsite for an oven that seems to be completely dead at the control panel and it only functions when using the app. I found the control panel on but frozen in a time mode. I reset power to the unit and it came back on but the selections are not functioning correctly. The console needs to be replaced. Ordering W11296171 console. Office to RS.; ordrng 1 W11296171 (console)
Near Austin, TX 78717
David
Job Details: 10/13/2020
OVEN KITCHENAID KOCE507ESS09 Arrived on site to follow up on microwave that door is not acting like it’s closed. Previous tech installed hinges and interlocks. Inner door is on order and is needed to continue repair. Left interlock seems to be the one having issues contacting. Tech line needs to be called on next visit.
Near Leander, TX 78641
Lou
Job Details: 10/13/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ02 "Arrived on site to inspect refrigerator noises. Upon further inspection, the customer advised that the noise was loud and coming from the back of the unit. I placed the unit in diagnostics and tested the compressor and when it came on, the customer identified the noise. I leveled the unit and retested and the compressor noise was much quieter. No water leaks observed during service, job completed."
Near Round Rock, TX 78681
Al
Job Details: 10/13/2020
WASHER WHIRLPOOL WFW5620HW0 "Arrived on site to inspect UI not powering on.Confirmed the complaint and place the unit into diagnostics test mode and unit repeated the issue. Hanged out the UI, reassembled and found the replacement UI was incorrect Reinstalled the old UI and notified the parts department.Ordering the correct part.Office to reschedule the customer for return service visit.Needs more work ; ordrng 1 W11319991 (UI )"
Near Austin, TX 78738
Brandon
Job Details: 10/13/2020
WARMING DRAWER KITCHENAID KEWD105HSS06 "Arrived on site for customer complaint of unit not powering on, found failed thermostat, I reset thermostat, unit tested good."
Near Austin, TX 78739
Luis
Job Details: 10/13/2020
ICE MACHINE KITCHENAID KUIC15PHZS0 "Arrived on site to install parts previously diagnosed. Replaced compressor,evaporator and drier vacuumed system down unit kept vacuum recharged system to manufacture spec ran,reassembled unit ran diagnostics all test passed checked water and tubing connections no leaks"
Near Marble Falls, TX 78654
James
Job Details: 10/13/2020
ICE MACHINE WHIRLPOOL KUID508ESS2 Arrived on site and tested operation. Found very little water flow to trough. Removed filter and found water flow returned to normal. Found seals in filter housing have failed and are clogging ports when housing not in bypass. Unit will need new filter head to repair. ; ordrng 1 W11266112 (housing)
Near Austin, TX 78704
Jacob
Job Details: 10/13/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Arrived onsite for unit acting erratically. Unit making ice but water not working. looked at unit. Customer said they had to unplug it several times, to get it to work properly for cooling. Unplugged unit wait a 15 seconds. Plugged unit back in. Unit started up no issues water dispenser was working but water would not fill the ice maker. Let customer know that the issue then could be the water valve but it is not guarantee that it will fix the other power issues that may comeback, and that all 3 controls may need to be replaced.
Near , TX 78633
Tyler
Job Details: 10/13/2020
OVEN KITCHENAID KEBS107SSS04 Arrived on site for wall oven that would not go past preheat once turned on. Find arrival and I have to test in the unit I found that the unit was not going past 230 to 250° due to the fact the bake element was broken. Because it is after the broil shuts off during appreciate it will not switch over continue heating.; ordrng 1 WPW10207398 (elmnt-bake)
Near Austin, TX 78703
Wesley
Job Details: 10/13/2020
REFRIGERATOR WHIRLPOOL WRS315SNHM00 Arrived onsite and found customer experiencing seal gasket gapping problems. Corrected by reshaping the gaskets. Advised customer on other noises and fridge function. All checks good. Unit is now operating as designed
Near Austin, TX 78737
Kevin
Job Details: 10/13/2020
REFRIGERATOR WHIRLPOOL KRFF507HBS00 "Arrived on site and inspected refrigerator and found ceiling lights are out fresh food section. Found freezer light is out and after replacing freezer light all lighting is now operating properly, job complete"
Near San Marcos, TX 78666
Richard
Job Details: 10/13/2020
DISHWASHER WHIRLPOOL ADB1400AGS0 Arrived onsite for the dishwasher not drying properly. During testing found that the customer is not using rinse aid. All functions tested good and heating properly. Advised customer on use and care of dishwasher. Complete
Near Austin, TX 78751
Matthew
Job Details: 10/13/2020
DISHWASHER WHIRLPOOL IUD7070DS3 Arrived onsite for dishwasher not working. Tested unit and found stored error code 4/3 wash motor not working. Tested unit and motor would not respond. Will need motor replaced. Update model number in system for correction. Office to reschedule ; ordrng 1 W11025157 (pump&motor)
Near Austin, TX 78756
Scott
Job Details: 10/13/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Arrived on site for poor washing performance. Ran diagnostics got 4-3,5-1,6-4 codes . Wash motor not coming on during cycle . Getting voltage . Replaced sump and motor . All checked normal in wash test . No water leaks detected at time of service . Job complete ."
Near Austin, TX 78717
Tommy
Job Details: 10/13/2020
REFRIGERATOR WHIRLPOOL WRX735SDBM00 "Arrived onsite for refrigerator freezing by evaporator, tested thermistor, thermistor works, tested heater heater will kick into defrost and works, tested the bi-metal bi-metal tested good. Found HV control issues, replaced HV control. Job Completed."
Near Austin, TX 78759
Wesley
Job Details: 10/13/2020
REFRIGERATOR KITCHENAID KBSN602ESS01 Arrived onsite and found unit operating properly and within parameters. Temps are good. Advised customer on findings and explained design.
Near Dripping Springs, TX 78620
Robert
Job Details: 10/13/2020
ICE MACHINE JENN-AIR JUIFX15HX00 "Arrived onsite to test unit for unit not making ice, test unit, found faulty bin thermistor, replaced bin thermistor, test unit, unit accumulator not freezing completely, called Susie ran through tests, determined unit needs a sealed system repair, ordered sealed system parts, needs sealed system tech, office to reschedule.; ordrng 1 WP2313624 (condenser) and 1 WPW10200037 (drier-tube) and 1 WPW10218037 (evaporator) and 1 WPW10605286 (compressor)"
Near , TX 78738
Luis
Job Details: 10/13/2020
REFRIGERATOR WHIRLPOOL WRF736SDAM14 "Arrived on site for no lights diagnosed a defective freezer led module,replaced freezer led module,all led swokring as designed. ; used 1 W10854032 (LED MODULE ) from stock"
Near Austin, TX 78724
Matthew
Job Details: 10/13/2020
DRYER WHIRLPOOL NED4655EW1 "Arrived onsite for dryer not drying properly. Tested unit and had issues with it starting. After inspection found loose outlet. Once voltage was supplied, tested unit and units components are functioning properly. Used temp probe and digital tester and found the is external ventilation. Recommended that customer get duct cleaned and to have an electrician inspect the loose outlet. Job complete"
Near Austin, TX 78748
Jacob
Job Details: 10/13/2020
REFRIGERATOR WHIRLPOOL KRMF706EBS01 Arrived onsite for frost buildup behind the fresh food drawers. Looked at unit saw fresh food with ice buildup. Called Techline. Suggested to use the service pointer to correct the issue. W11092686F also recommended that even tho procedure had been done once before there is a possibility that one of the doors may not have been sealed all the way causing the unit to frost over once again. Got Sr#7729022839. Ordered parts. Need authorization before returning. Office to reschedule ; ordrng 1 W10248595 (control) and 1 W10438957 (cover) and 1 W10525237 (pan-drip) and 1 W10738349 (cover-evap)
Near Bastrop, TX 78602
Andy
Job Details: 10/13/2020
WASHER MAYTAG MVWB855DC4 Arrived on site for washer lid cracked and not closing properly. Tested and inspected unit and found failed lid. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Austin, TX 78731
Scott
Job Details: 10/13/2020
RANGE WHIRLPOOL WFE515S0JS0 Arrived on site replaced door handle . Job complete
Near Pflugerville, TX 78660
David S
Job Details: 10/13/2020
DISHWASHER WHIRLPOOL WDF330PAHB2 "Arrived on site for dishwasher leaking. I inspected the unit and work area. I put the unit into diagnostics mode and found no fault codes. I ran the unit through a diagnostics cycle and found no leaks under the unit. I also found no water mask under the dishwasher. I accessed the interior of the dishwasher door. I found no water marks and no wet seals. I removed the unit from the cabinet and found all the hoses connected properly and not leaking. I found no water marks or damage along the back wall of the unit. I inspected the door gasket and found it misshaped, I replaced the gasket. I spoke to the customer about proper loading procedures, and what to look for if the wall drain is leaking"
Near San Marcos, TX 78666
Richard
Job Details: 10/13/2020
MICROWAVE WHIRLPOOL WMH31017FS "Arrived onsite for the microwave not working properly. Ran diagnostics and found no error codes. Vent fan did not work and magnetron did not work. Tested door switches and they are good.
Near Austin, TX 78717
David
Job Details: 10/13/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Arrived on site to diagnose refrigerator with ice building in FC. On arrival found a sheet of ice on the FC floor. Found drain is not draining. Melted ice in FC and still did not drain. Cleared obstruction from drain with long screwdriver and verified unit is draining normally now. All is working as designed. Call complete.
Near Austin, TX 78758
David S
Job Details: 10/13/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM01 "Arrived on site for sealed system repair. I gained access to the compressor and found it not coming on. The unit has voltage to the start device. The unit clicks on and off but never pumps. I replaced the compressor, and installed a UV dryer,I also installed a low side access valve. I preformed a push pull test and I could hear one of the lines hissing. I checked all the lines behind the unit and found no leak. I walked around the unit and found the line in the cabinet broken and leaking air, I could feel the air being pushed out of the cabinet, see so quick pic. I called techline and spoke to sterling, I got sr #7729023789.
Near Lakeway, TX 78734
David
Job Details: 10/13/2020
DISHWASHER GE GDT545PSJ0SS "Arrived on site to diagnose dishwasher not spraying water. Customer informed me that they had heard a click, but nothing happening. Tried to run unit and it started up and sprayed just fine. Checked filter and found broken plastic in the filter by the drain motor hole, and super dirty filter. Removed debris and cleaned out filter. Advised customer to clean filter regularly. Tested starting and draining several cycles and could not verify any other issues. Unit is now working as designed.
Near Georgetown, TX 78633
Jonathan
Job Details: 10/13/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived on site for refrigerator overfilling ice maker. Performed diagnostics mode and cycled ice maker. Found unit vermillion ice maker. Called Whirlpool tech support and spoke with Austin he stated that water dispenser should fill with 8 ounces within 8 seconds. Found unit filling with 20 ounces. Will need to replace UI and add pressure valve regulators. (Sr#778124053).; ordrng 1 8212547RP (tube-water) and 1 W10786952 (PRESSURE VALVE) and 1 W11387387 (UI) and 2 WPW10334458 (COUPLER )s
Near Leander, TX 78641
Kayman
Job Details: 10/13/2020
WASHER MAYTAG MVWX655DW2 Arrived Onsite for washer with vibration during cycle. I ran a diagnostics test and all test passed and no abnormal vibration. I noticed the drain hose was rubbing against the back of the unit while in high spin causing a loud knocking sound. The unit is working as designed at this time but I explained to the customer proper loading techniques and that certain heavy items may come out wet at the end of the cycle. No leaks detected during time of service. Job complete.
Near Georgetown, TX 78628
Al
Job Details: 10/13/2020
DRYER GE DPSR610EG0WT
Near Burnet, TX 78611
James
Job Details: 10/13/2020
DISHWASHER MAYTAG MDB9959SKZ0 "Arrived on site and tested operation. Found error for vent motor. Also found control will just count down and shut off when attempting to run service diagnostics. Unit will need new control, vent, gasket and middle spray arm assembly to repair. Office to schedule return services due to part availability. ; ordrng 1 W11184028 (GASKET) and 1 W11410063 (CONTROL) and 1 W11414073 (VENT)"
Near Leander, TX 78641
Kayman
Job Details: 10/13/2020
REFRIGERATOR WHIRLPOOL WRS571CIHB01 Arrived onsite for refrigerator with stuck filter. Upon inspection I found the filter stuck. When I removed the filter the ejection arm came out with it. I was not able to reassemble the filter housing so I replaced with new. Unit is working as designed at this time and no leaks detected during time of service. Job complete.
Near Leander, TX 78645
Lou
Job Details: 10/13/2020
ICE MACHINE KITCHENAID KUIA18NNJS4 "Arrived on site to inspect ice machine not making ice. I turned the unit on to test and water dispensed into the reservoir but the recirculating pump never came on. I checked ohms to the thermistor and grid cutter and both were good. I am ordering the recirculating pump and CNOTE-AUTHORIZATION and office to schedule return service. Unit left turned off. No water leaks observed during service.; ordrng 1 CNOTE (AUTHORIZATION ) and 1 WP2217220 (pump) and 1 WP2313637 (grid-cuttr) and 1 WPW10503764 (thermistor)"
Near Georgetown, TX 78628
Jonathan
Job Details: 10/13/2020
FREEZER WHIRLPOOL WRF767SDHV00 "Arrived on site to install previous diagnosed part. Removed failed evaporator fan and installed new. Tested fan operation. Found working, assembled unit. Performed diagnostics mode and checked ice fault codes, E0 for no faults. Cycled ice maker and found cycling. Inspected freezer door operation, found door sealing. All operations tested good, no water leaks detected."
Near Copperas Cove, TX 76522
Al
Job Details: 10/13/2020
WASHER MAYTAG MAV6200AWW Arrived on site to install previously ordered parts.Removed and replaced the drain pump and belt.Reassembled and unit tested as designed.No leaks detected at time of service.Job complete
Near Austin, TX 78746
Kevin
Job Details: 10/13/2020
REFRIGERATOR GE ZISS420DRHSS "Arrived on site and inspected refrigerator and found customer is experiencing leaking from the left side, took several pictures and also found water dripping from harness under refrigerator. Refrigerator is also siliconed into cabinet.
Near VLG O THE HLS, TX 78738
Brandon
Job Details: 10/13/2020
OVEN KITCHENAID KOST100ESS03 "Arrived on site for customer complaint oven door damage and rubbing when opened, I replaced outer door and nameplate, but Found frame damage causing door to rub on trim when opening door.
Near Pflugerville, TX 78660
David S
Job Details: 10/13/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site for dishwasher door not staying open, and the console gasket sticking out. I gained access to the console and adjusted the gasket, it is now sitting properly. I removed the dishwasher from the cabinet and inspected the springs. I found the right side spring to tight. I replaced the spring W11213719 from one I had on the truck. The unit is now operating as designed. Job complete. No water leaks detected."
Near Austin, TX 78732
David
Job Details: 10/13/2020
REFRIGERATOR WHIRLPOOL KRSF705HPS00 "Arrived on site for report that upper section of freezer was thawing and not cooling, but lower was fine. On arrival customer said it has been working fine now for several days. He had said that he saw some light coming from the door gasket on the left side before. I heated the gasket and molded it for a better seal on the upper half of the door. Closed and checked and gasket is sealing much better and working as designed. Call complete."
Near Leander, TX 78641
Jonathan
Job Details: 10/13/2020
REFRIGERATOR WHIRLPOOL WRF736SDAM13 "Arrived on site to install previous diagnosed part. Gained access to evaporator harness. Measured resistance on bimetal and found opened with it being iced over. Removed failed evaporator motor and harness, installed new. Attempted to get bimetal under 40° to test to test defrost cycle. Was not able to test defrost. All else tested good, no water leaks detected.
Near Horseshoe Bay, TX 78657
James
Job Details: 10/13/2020
DISHWASHER WHIRLPOOL KDTE234GPS1 Arrived on site and found door panel damaged at bottom. Installed new and verified proper fit. Unit tests good. Job complete
Near Smithville, TX 78957
Andy
Job Details: 10/13/2020
REFRIGERATOR MAYTAG MFI2570FEZ07 Arrived on site for refrigerator not dispensing ice. Tested and inspected unit and found failed auger motor. Attempted to remove failed part and replaced with new and found auger and impeller striped. Ordering needed parts. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W10118612 (insert) and 1 W10346971 (bracket) and 1 W11378860 (WASHER ) and 1 WP67006341 (gasket)
Near Leander, TX 78641
Tommy
Job Details: 10/13/2020
DRYER WHIRLPOOL MEDC465HW0 Arrived onsite found cutoffs damaged and not staying in place during heat 3 times. Replaced both rather then trying to force into place again. Job Completed.
Near Dripping Springs, TX 78620
Robert
Job Details: 10/13/2020
REFRIGERATOR WHIRLPOOL WRF993FIFM00 "Arrived onsite to test unit for unit not cooling, test unit found bad hv control and faulty Orion control, replaced both parts, test unit, unit cooling correctly, job complete."
Near Leander, TX 78641
Tommy
Job Details: 10/13/2020
DRYER WHIRLPOOL MEDC465HW0 Arrived onsite found cutoffs damaged and not staying in place during heat 3 times. Replaced both rather then trying to force into place again. Job Completed.
Near Hutto, TX 78634
Jimmy J.
Job Details: 10/13/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived on site for dishwasher not drying. Ran diagnostics and no error codes came up. Removed bottom panel and no leaks detected. Dishwasher operating as designed. Job complete.
Near Austin, TX 78728
Scott
Job Details: 10/13/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site for unit not dispensing any rinse aid . Found inner track mis aligned not allowing complete rotation of plunger arm . Replaced dispenser and observed with door off . Dispenser is performing normally. Ran diagnostics again . All checked normal . No water leaks detected at time of service. Job complete .
Near Leander, TX 78641
Lou
Job Details: 10/13/2020
WASHER WHIRLPOOL MVWB865GW0 "Arrived on site to inspect washer with cracked lid. Upon further inspection, the customer showed me the lid being cracked in the back left corner and they advised that they haven’t been able to use the unit because it “beeps” when they try to start the unit. I placed the unit in diagnostics showing the lid lock error. I cleared dryer codes and continued with testing. I found when the lid lock attempted to lock, the unit would shut down. I found that with the lid closed, the lid cannot close all the way due to the back left hinge area being broken. When I pressed down on the sick off corner, the lid lock would engage and the unit would start. I was able to complete testing and the unit operated as designed. I advised the customer that they can use the unit as long as they press down on the back left corner and allow the lid to lock. I am ordering a new glass lid and CNOTE-AUTHORIZATION and office to schedule return service. No water leaks observed during ser
Near Austin, TX 78738
Brandon
Job Details: 10/13/2020
DRYER MAYTAG MEDB835DW4 "Arrived on site to replace failed terminal block caused by loose connection at time of install. I replaced terminal block, unit tested good. Collected balance on cc."
Near Austin, TX 78757
Wesley
Job Details: 10/13/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived onsite and found unit not responsive at all. Tested for power supply. And found short in harness. Corrected short. Unit is now operating as designed. Advised customer.
Near Austin, TX 78732
David
Job Details: 10/13/2020
DRYER ELECTROLUX EFMG517STT0 "Arrived on site to diagnose dryer that customer says was making noise and turning slowly, and had stopped completely. On arrival I tried hand turning then drum and it felt a bit stiff. Powered in unit and ran it and you could hear a groan, and then a small pop, and drum seated back into place. Sounded like drum had moved off of roller(s). Unit picked up speed and now runs and spins as normal. You can hear an electrical humming coming from the motor, so motor may be damaged from the leaking water valve. Filled unit with towels and ran, and still runs like normal. Customer is gong to run the unit today, and follow up if any issues follow. Unit is stacked, so if the issue persists customer will unstuck prior to our arrival, and approval from new leaf for rollers motor and belt.Call complete as all is working as designed now."
Near Austin, TX 78728
Wesley
Job Details: 10/13/2020
WASHER WHIRLPOOL WTW7300DW0 Arrived onsite and found unit operating with broken lid and sticking drawer. Ordering lid and drawer. ; ordrng 1 W10861667 (drawer) and 1 W11101059 (lid)
Near Lago Vista, TX 78645
Lou
Job Details: 10/13/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ01 "Arrived on site to install previously diagnosed and ordered parts. Due to the ice maker fill tube spraying water and leaking into the ice bin ad both RC door gasket being torn, I removed and replaced the fill tube and both gaskets. I tested the fill tube and it is dispensing water straight into the fill chute. Using my heat gun, I shaped the gaskets and once installed verified no air gaps. Unit is operating as designed. No water leaks observed during service, job completed."
Near Leander, TX 78641
Tommy
Job Details: 10/13/2020
RANGE KITCHENAID KODE900HSS00 Arrived onsite for previously diagnosed parts. Installed new vent with trim properly attached. Job Completed.
Near Austin, TX 78732
David
Job Details: 10/13/2020
REFRIGERATOR WHIRLPOOL KRFF507ESS01 "Arrived on site to diagnose refrigerator with frost build up on evaporator in RC. On arrival unit has been thawed and was covered in water from melted ice in RC. SR7729025058. Tech line had me performed test 4, and test passed. Call complete."
Near Lorena, TX 76655
Jonathan
Job Details: 10/13/2020
RANGE WHIRLPOOL WFE525S0JS0 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced control panel and tested unit. Here it is working as designed. Call complete.
Near Georgetown, TX 78633
James
Job Details: 10/13/2020
RANGE WHIRLPOOL WFG550S0HZ1 Arrived on site and tested operation. Found oven light not working. Verified proper voltage to socket. Found socket not holding bulb in place properly. Tested voltage in socket and did not get voltage. Unit will need new socket to repair; ordrng 1 W11281687 (sockt-lite)
Near Waco, TX 76712
Jonathan
Job Details: 10/13/2020
WASHER MAYTAG MVWB765FW3 "Arrived on site to install previously diagnosed farts. Inspected unit and work area. Replaced in Spring, hinge, and lead and tested unit. Unit is working as designed.
Near Leander, TX 78641
Kayman
Job Details: 10/13/2020
WASHER WHIRLPOOL WET4024HW0 Arrived onsite to install previously diagnosed parts. I found the drain hose was resting and vibrating against the back of the unit when the drain pump would kick on. I added some sound pads to the back so the hose will rest on the pads instead of metal. Job complete.
Near Temple, TX 76502
Tyler
Job Details: 10/13/2020
DISHWASHER WHIRLPOOL WDF520PADW7 On site for dishwasher that was not cleaning the dishes properly and also not heating up and drying them off. Customer also stated upon arrival that the dishwasher seem to take longer on the cycles then it used to. Pana rival I ran a diagnostic mode and found that the unit was giving an F 71 area code indicating that the main control head shut the heating off during the wash cycle due to an unknown reason within the heater circuit. Then tested the heating element found that I had for continuity and omhed out within the ranges specified on the schematic sheet. Also found that the heating element high limit thermostat was also functioning as designed passing a continuity test as well as an ohm check. Found that the heater relay on the main control was not detecting that the heating element and thermostat were being kicked on and was not getting a proper readings therefore it would shut down the heater during the cycles. I ended up replacing the main con
Near Georgetown, TX 78633
Jonathan
Job Details: 10/13/2020
DISHWASHER KITCHENAID KDPE234GBS0 "Arrived on site for dishwasher not washing dishes. Inspected unit and work area. Performed diagnostics mode, found fault code 3-3 failed OWI calibration and 7-1 heating circuit interrupted. Contacted tested mode and found wash motor not activating. Tested voltage to motor and found present. Measured amp draw to element and found 7.0 to heater. Found failed wash motor.Removed failed wash motor and installed new. Per diagnostics mode and monitored test operation. All tested good, no water leaks detected. Spoke with customer on soap usage with water softer system
Near Kyle, TX 78640
Jacob
Job Details: 10/13/2020
REFRIGERATOR WHIRLPOOL WRF736SDAM11 Arrived onsite for unit for unit not cooling in the refrigerator section. Looked at unit. Found that freezer is built up with ice and frost. Checked drain tube. Didn’t find anyone in the drain tube. Let customer know to let unit unthaw before returning for service. Customer will call back when unit needs to be serviced if frost is seen once again.
Near Gatesville, TX 76528
Jonathan
Job Details: 10/13/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site for a dishwasher that had no power. Inspected unit and work area. Tested voltage at the junction box in van 120 V coming through the neutral circuit. Checked voltage at the control and found proper voltage at the control. Found control sending 120 V² through the neutral circuit back at the junction box. Replaced control and tested unit. Unit ran as designed. Call complete.
Near Leander, TX 78641
Tommy
Job Details: 10/13/2020
REFRIGERATOR WHIRLPOOL KRMF706ESS01 "Arrived onsite to install defective freezer door while waiting on order. Installed door, and tested door. Door tested good for now.; O-emld tckt"
Near Leander, TX 78641
Lou
Job Details: 10/13/2020
OVEN WHIRLPOOL WOS31ES0JS01 "Arrived on site to install previously diagnosed and ordered parts. Due to the oven door being badly damaged, I installed a new door and tested the door. Unit is operating as designed. Job completed."