We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Georgetown, TX 78633
Jonathan S
Job Details: 05/28/2021
"Arrived on site for washer making a banging noises durning agitation cycle. Inspected unit and work area. Per diagnostics mode and checked fault codes. Found fault code F7-E6. Performed automatic test cycle and monitored operation. Ran manual heavy agitation cycle and found incorrect (very slow agitation). Gained access to motor, measured capacitor microfarad and motor resistance. Found both correct. Found fault is with actuator. Removed actuator and installed new. Install new cam in case any abnormal wear and tear. Performed diagnostics mode and found agitating correct. All tested good, no water leaks detected."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ3
Near Kyle, TX 78640
Andrew
Job Details: 05/28/2021
"Arrived on site to test unit for sparking/burning smell. Found grease build up on diode caused diode to overheat and burn out. Replaced diode, tested unit, unit works good.
We serviced a
KITCHENAID OVEN
Model KOCE500ESS09
Near Georgetown, TX 78633
Jonathan S
Job Details: 05/28/2021
Arrived on site for oven combo left trim had fallen off. Inspected unit and work area. Found trim vent damaged and unit was not mounted down and no holes were drilled in cabinet for screws. Drilled holes in cabinet to mount unit down. Added temporary screw to hold unit in place.Office to schedule appointment when ETA is available. ; ordrng 1 BLACKSCREWS (THAT HOLD OVEN TO WALL) and 2 SCREWS/SilverPhillipshead (THAT HOLD VENT TO OVEN.)s and 1 WPW10351279 (VENT)
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48QVS02
Near Austin, TX 78738
Brandon
Job Details: 05/28/2021
"Arrived on site for customer complaint of ice door broken, found broken motor and ice door, I replaced both parts, unit tested good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Lampasas, TX 76550
Tyler
Job Details: 05/28/2021
Arrived on site for refrigerator not allowing water dispenser or ice production to work properly. Upon arrival inspected and found water pressure within specs flowing to filter and. Found one of the filter head pressure activated seals had gotten stuck during installation of filter. Was able to remove and repair stuck pathway seal. Found dispenser working 100% accurately but icemaker wasnt receiving proper 120 volts through harness ass. Also found fill tube had somehow been clogged with ice from inlet valve although pressure wasnt causing sealing issue. In order to insure proper repairs based on diagnosis office will need to insure part availability as well as acquiring autho for potential part repairs needed. ; ordrng 1 W11232485 (Top water tube) and 1 W10191141 (Water tube cover) and 1 W11399844 (Control) and 1 W11284720 (Ui)
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ1
Near Austin, TX 78717
Justin
Job Details: 05/28/2021
Arrived on site to diagnose a range with the burner not properly working. Upon further inspection I found the front right out burner not working. Checked voltage at the wall and found it correct and checked voltage going to the burner and also found this to be correct. Upon farther inspection I found the burn visibly broken. I installed the new burner and tested the unit. Unit is now working as designed. Call complete.
We serviced a
AMANA REFRIGERATOR
Model ASD2522WRB01
Near Del Valle, TX 78617
Jacob
Job Details: 05/28/2021
Arrived onsite to replace bracket. Replaced bracket. Tested switches. Unit tested good. No leaks at this time.
We serviced a
KITCHENAID REFRIGERATOR
Model KSC24C8EYY04
Near Austin, TX 78731
Kevin
Job Details: 05/28/2021
"Arrived on site and inspected refrigerator and found freezer temperature is 32 degrees, fresh food temp is 46 degrees, took 1 picture of evaporator and sent to LM. FF Evaporator will need to be replaced, parts are covered by sealed system warranty.; ordrng 1 W10779331 (Compressor) and 1 WPW10239732 (Evap frzr) and 1 WPW10643261 (Dual evap) and 1 W10143759 (Dye drier) and 1 8201786 (Start device kit) and 1 WPSAV-4 (Stub)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Austin, TX 78717
Justin
Job Details: 05/28/2021
"I arrived on site for a refrigerator with bad ice production. I checked temps and found the FC at 10?F, the RC at 44?F, and the ice box at 22?F. I then put the unit into diagnostics mode and all thermistors passed. I activated the damper and fan and it ran as designed. I found the IB fan running as designed too. I then gained access to the IM and tried to jump and call for water. Neither worked. I checked voltage to the IM while trying to jump and found none. This indicates a faulty control. I gained access to the control and ohmd out the IM, RC, and FC thermistors. I found the RC thermistor at P5-1 to P5-2 at 3.22k ohms. I found the FC thermistor at P5-3 to P5-4 at 5.45k ohms. I found the IM thermistor at P8-1 to P8-2 at 5.43k ohms. The FC and IM thermistors are way out of range due to them reading at roughly 45?F, indicating they need to be replaced. The thermistors are reading to warm which means it is supposed to actually get cooler than it is.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Austin, TX 78717
David S
Job Details: 05/28/2021
"Arrived on site to diagnose refrigerator for gasket whoosing noise. Found gasket to be fine and sealed well upon inspection, informed customer the unit is operating as designed. Ordering the crisper drawer for replacement, office to reschedule for return service.; ordrng 1 W11162443 (Crisper drawer)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Round Rock, TX 78665
Wesley
Job Details: 05/28/2021
"Arrived onsite and found compressor and fans running for over 24 hrs, but no frost pattern and room temp in both compartments. Ordering compressor job to repair. Office to reschedule ; ordrng 1 W10832994 (Compressor) and 1 WPW10143759 (Uv drier) and 1 W10913906 (Access valve)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS02
Near Dripping Springs, TX 78620
Robert
Job Details: 05/28/2021
Arrived on job for complaints of buzzing noise and not cooling. Found the refrigerator working properly. Customer said the refrigerator will get warm and can hear a buzzing noise. They would unplug the refrigerator for a while and it will return to normal. Recommend replacement of the orien control. Also the ice maker arm not sensing a full bin.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT790SAYM1
Near Cedar Park, TX 78613
Justin
Job Details: 05/28/2021
"Arrived on site for a dishwasher that was not getting water to it. Upon arrival the customer stated that they could hear the noise and sometimes find a little water in the unit, but it would not run. I put the unit into diagnostics mode and found stored error codes F6E6 for cool water, F3E3 OWI calibration issue, and F8E1 for slow drain. I ran the test cycle and found it filled as designed, but when the wash started you could hear the motor make a loud abnormal rattle. The unit was not washing either. I stopped the cycle and drained the unit. It drained as designed. I found a bad sump and motor on the unit. I also found the filter extremely dirty and advised the customer on the issues this could cause and that it most likely is what caused the F3E3 error
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS4
Near Austin, TX 78734
Brandon
Job Details: 05/28/2021
"Arrived on site for customer complaint of unit not putting water into tub, found house water supply had weak pressure and air in the line, I purged the line for a bit, but still did not have adequate pressure. Informed customer for my findings.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BW
Near Pflugerville, TX 78660
Wesley
Job Details: 05/28/2021
Arrived onsite for carbon monoxide leak. Tested on bake and found normal reading of 22 ppm. No odd smell. Good flame height and no pattern breaks. All checks good. Advised customer to get a kitchen alarm. And to follow up with the manufacturer with any questions she may have.
We serviced a
FRIGIDAIRE FREEZER
Model FFFH20F2QWF
Near Lampasas, TX 76550
Tyler
Job Details: 05/28/2021
"Arrived on site for freezer not cooling. Upon arrival found unit unplugged defrosted. Upon restoring power, I found no components running. Verified proper 120v from outlet. Thermostat was set to 7 (coldest setting) on thermostat knob. Defrost timer was in cooling section but not getting full 120v from power supply or thermostat connections. After replacing thermostat I found entire freezer power was restored but defrost timer was now not advancing through defrost and cooling mode. Once I replaced defrost timer and thermostat I found unit was allowing proper operation of freezer. Informed customer o give 24 hrs to cool. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Georgetown, TX 78633
Lou
Job Details: 05/28/2021
"Arrived on site to inspect refrigerator ice maker leaking water. Upon further inspection, I found ice formed on the bottom of the ice bin. Removed ice bin and found the ice formed all along the ice chute area. Found ice forming at the opening of the ice maker fascia. Checked ice maker and it is seated level and making ice as designed. Due to recent repairs to correct this issue, I contacted techline and spoke to Austin and advised of my findings and previous repairs to correct issue. Austin recommended replacing the ice box assembly, taking photos of the unit leveled and ice maker leveled, and using a Level-tilt the unit back 1/2 bubble and provided SR#7728124053. I advised the customer of the recommendations and am ordering the ice box assembly parts and CNOTE-LSO PER CUSTOMER REQUEST and office to schedule return service.; ordrng 1 W10505516 (Trim) and 1 WPW10553630 (Fascia) and 1 W11242954 (Ice box) and 1 WPW10598013 (Cover) and 3 W10695459 (Module)s and 1 WPW10392172 (Ice fan gasket) and 1 WPW10280983 (Ice box insulation) and 1 W11087201 (Fill tube heater) and 1 WPW10320706 (Gasket) and 1 WPW10280988 (Gasket) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM2
Near Liberty Hill, TX 78642
Cliff
Job Details: 05/28/2021
Arrived on site to diagnose a dishwasher that is not cleaning properly. Found unit has extremely heavy soil and grease build up.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Austin, TX 78753
Jacob
Job Details: 05/28/2021
"Arrived onsite for unit dripping water after finishing a cycle. Tested unit. Unit kept dripping. Changed out the water valve. Tested unit. Unit tested good. No leaks at this time. Did let the tenant know that the hot water from wall valve side is not closing all the way to stop the water from coming in, there is a constant leaking with the valve. Advised to get a plumber out to fix the issue at some point. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC302ESS02
Near Leander, TX 78641
David S
Job Details: 05/28/2021
"Arrived on site to diagnose refrigerator not dispensing water. Upon arrival found that the water dispenser in the refrigerator compartment was no functioning, accessed the back of the unit and found that the braided water line had a kink in it and the bolt wasnt attached fully causing a small leak once un-kinked, I tightened the bolt connected to the water line and now the unit is operating as designed. Lowered the leveling feet as well to prevent a future kink and leave enough room at the back for proper air flow. Job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Austin, TX 78758
Luis
Job Details: 05/28/2021
"Arrived on site for water leaking. No water from fresh food,water leaking from freezer section,drain clear,found bottom section of freezer door gasket not sealing to cabinet and gasket coming out of freezer door liner. Added screws to hold liner to door,remolded bottom section of gasket,checked door seal good."
We serviced a
GE RANGE
Model C2Y486SDL1SS
Near Georgetown, TX 78633
Lou
Job Details: 05/28/2021
"Arrived on site to inspect range error codes. Upon further inspection, I found the display reading bad line. Customer advised that they had a power surge in the home and they tripped the breaker but nothing changed. I inspected the breaker and cycled power for approximately 30-45 seconds and cycled it back on. Checked the display and it was blank. Tested the unit on Bake at 350 degrees and it operated as designed.No gas leaks detected during service, job completed."
We serviced a
JENN-AIR RANGE
Model JDRP436HM00
Near Austin, TX 78744
Leonardo
Job Details: 05/28/2021
Arrived on site to test unit for knobs not sitting correctly. Test unit and found knobs not secured correctly. Secured knobs test unit and unit test good job complete.
We serviced a
JENN-AIR REFRIGERATOR
Model JS48SEDUDW20
Near Austin, TX 78739
Brandon
Job Details: 05/28/2021
"Arrived on site to replace previously diagnosed parts, I found some extreme sweating underneath the unit coming from the bottom of the freezer and refrigerator compartment.
We serviced a
KITCHENAID DISHWASHER
Model KUDS03FTSS3
Near Austin, TX 78759
Kevin
Job Details: 05/28/2021
"Arrived on site and inspected dishwasher and found wash motor is leaking, replaced wash motor and it is no longer leaking, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5FHAXSL02
Near Georgetown, TX 78633
Jonathan S
Job Details: 05/28/2021
Arrived on site to install previous diagnosed part. Removed failed auger motor and installed new. Tested operation and found dispensing ice. Assembled unit and tested operation again.
We serviced a
KITCHENAID REFRIGERATOR
Model WRV986FDEM01
Near Leander, TX 78641
David S
Job Details: 05/28/2021
Arrived on site to diagnose refrigerator led module. Customer informed the lights in the refrigerator compartment at the top were dim and the freezer completely out. Replaced the freezer Led module and now unit is operating as designed. Job complete.
We serviced a
FRIGIDAIRE DISHWASHER
Model FGID2466QF4A
Near Austin, TX 78702
Leonardo
Job Details: 05/28/2021
Arrived on site to test unit for unit not washing correctly. Test unit and found bad control board and console.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Georgetown, TX 78626
Jonathan S
Job Details: 05/28/2021
Arrived on site for range front right burner not igniting. Inspected unit and work area. Verified failure and found igniter not spark when turning knob but sparking when turning a different knob. Found fault in spark harness. Checked switch on harness and found red wire not connected through switch. Removed front of switch and corrected harness. Assembled unit and tested all burners. All tested good.
We serviced a
AMANA DRYER
Model NED4655EW1
Near Buda, TX 78610
Noah D
Job Details: 05/28/2021
"Arrived on site to inspect dryer for not drying correctly, upon inspection found the vent clogged with hair and water, cleared all blockages and tested. No problems found. Complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Cedar Park, TX 78613
Justin
Job Details: 05/28/2021
arrived on site for dishwasher not heating well. Upon arrival I found customer not using rinse aid. Put the unit into diagnostics and found no stored error codes. I ran a test cycle and measured amp draw on heater and found all working as designed. I advised customer on rinse aid usage and the importance of this. I also advised customer on the normality of water droplets in unit. I found the unit work as designed. Call complete.
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HB02
Near Georgetown, TX 78628
Jonathan S
Job Details: 05/28/2021
"Arrived on site for oven having to reset to turn off. Inspected unit and work area. Performed diagnostics mode and checked fault codes, found none. Found service pointer W11525545, This issue has been fixed in the latest software which is there in production as well as this is available OVER THE AIR (OTA) update. Consumers need to connect the oven to the internet to get the latest software. Will need to go to tools and scroll down to WiFi and follow directions from there. Tested all components and found operating as designed. Found UI responsive. All operations tested good just need to connect to WiFi for updated software."
We serviced a
WHIRLPOOL RANGE
Model WFE535S0JV0
Near Manor, TX 78653
Leonardo
Job Details: 05/28/2021
Arrived on site to test unit for error code. Found shorted board and oven readin 104? at room temperature. Will need to replace control board and sensor. Office to reschedule ; ordrng 1 WPW10181986 (Sensor)
We serviced a
GE DRYER
Model GTD75ECSL0WS
Near Red Rock, TX 78662
Noah D
Job Details: 05/28/2021
"Arrived on site to inspect unit for not turning when started, upon inspection found the main belt was cut and causing issues, replaced belt and tested. All functions returned. Complete"
We serviced a
MAYTAG WASHER
Model MVWB765FW0
Near Georgetown, TX 78633
Lou
Job Details: 05/28/2021
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT111SFDM04
Near Lockhart, TX 78644
Noah D
Job Details: 05/28/2021
"Arrived on site to inspect unit for not cooling, upon inspection found the unit installed very well in the rv causing issues, will need customer to remove fridge to work on it. Office to reschedule ; saved tckt"
We serviced a
WHIRLPOOL WASHER
Model WFW9150WW01
Near Austin, TX 78703
Jacob
Job Details: 05/28/2021
"Arrived onsite for unit leaking water. Could not diagnose the unit, as it was a stacked unit and the dryer needs to be pulled off before going any further.. Landlord agreed with the 2 man. Need to come back and diagnose. le ; ordrng 1 REQUEST (2MAN)"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Uhland, TX 78640
Andrew
Job Details: 05/28/2021
"Arrived on site to test unit for stopping mid cycle. Was able to replicate issue. No matter what cycle or what is engaged control just shuts off while voltage to control remains correct. Replaced control and calibrated, also replaced shift actuator. Tested unit, unit works good. No leaks detected. Job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Georgetown, TX 78626
Tommy
Job Details: 05/28/2021
Arrived onsite for washer making noise. Upon arrival found unit operating as designed but belt slipping. Belt is incorrect belt for this unit. Ordering new belt. Office to reschedule upon receiving.; ordrng 1 W11239857 (Belt)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Leander, TX 78641
David S
Job Details: 05/28/2021
"Arrived on site to diagnose dishwasher not washing or drying dishes. Upon inspection we found the water line to the unit shut off. Ran unit through diagnostics cycle and found error code f3e2 for the OWI sensor being shorted, accessed the owi sensor and replaced it. Ran unit through diagnostics cycle and found the unit operating as designed. Job complete."
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Jarrell, TX 76537
Lou
Job Details: 05/28/2021
"Arrived on site to inspect dryer not heating. Upon further inspection, I tested the unit and found the element not operating. Removed the back panel and tested ohms to the element and found it open. Tested other components and all are good. I removed and replaced the element and tested. Unit is operating as designed. No lint observed during service, job completed."
We serviced a
KITCHENAID OVEN
Model KGRS505XSS02
Near Round Rock, TX 78681
Tommy
Job Details: 05/28/2021
"Arrived onsite for found cooktop issue was not of igniter traced it to spark module. Proceeded to replace bake igniter, found unit igniter popped due to hairline fracture after testing. . ; O-emld tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Belton, TX 76513
Al
Job Details: 05/28/2021
Arrived on site and inspected unusual noises from the compressor area.Found the compressor rattling could be minimized with sound pads.used sound pads to minimize the noise.Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Leander, TX 78641
Kayman
Job Details: 05/28/2021
Arrived onsite to install previously diagnosed parts. I installed the divider with the new auger motor/yoke. I removed and replaced the water fill tube and inlet valve. I reassembled the unit and tested function of the ice dispenser. The unit is working as designed at this time and no leaks were detected during time of service. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Austin, TX 78747
Luis
Job Details: 05/28/2021
Arrived on site. Partial frost pattern on evaporator diagnosed a leak in the system will need to order compressor and evaporator ; ordrng 1 W11116006 (Evaporator) and 1 W10832994 (Compressor) and 1 Wpw10143759 (Drier) and 1 Accessvalve (Access valve) and 1 Sealedsystemlabor (Sealed system labor)
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Austin, TX 78759
Kevin
Job Details: 05/28/2021
"Arrived on site and inspected dryer and found no incoming power, inspected outside breaker and found it is tripped, after resetting it dryer will run normally. Confirmed airflow is good with airflow meter. Homeowner is not present and recommended to tenant that if this happens again homeowner should consider replacing breaker, job complete"
We serviced a
GE MICROWAVE
Model JVM3160RF4SS
Near Kyle, TX 78640
Leonardo
Job Details: 05/28/2021
Arrived on site to test unit for unit tripping breaker. Found bad switches replaced switches test unit and unit test good job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIDM01
Near Austin, TX 78738
Brandon
Job Details: 05/28/2021
"Arrived on site for customer complaint of ice tray hanging down inside ice bin, found broken ice maker I replaced ice maker l unit tested good. ; used 1 Cnote (Additional year warranty) from stock"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near New Braunfels, TX 78130
Andrew
Job Details: 05/28/2021
"Arrived on site to test unit for wet clothes at end of wash cycle. Found actuator not connected to splutch. Replaced actuator with truck stock part(W10913953). Tested unit, unit works good. No leaks detected. Job complete."
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near New Braunfels, TX 78130
Andrew
Job Details: 05/28/2021
"Arrived on site to test unit for wet clothes at end of wash cycle. Found actuator not connected to splutch. Replaced actuator with truck stock part(W10913953). Tested unit, unit works good. No leaks detected. Job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KBFC42FTS08
Near Austin, TX 78738
Brandon
Job Details: 05/28/2021
"Arrived on site for customer complaint of unit not making ice, found failed filter housing, found water leak coming from inlet tube. I replaced filter housing, ordering inlet tube and ice maker fill tube just in case. . ; ordrng 1 2317847 (Water inlet tube) and 1 WPW10296807 (Inlet tube) and 1 Cnote (Customer requested BC only)"
We serviced a
GE RANGE
Model PB960EJ2ES
Near Red Rock, TX 78662
Noah D
Job Details: 05/28/2021
"Arrived on site to inspect unit for not heating center ring, upon inspection found the element burnt up in middle area, replaced element and tested unit. All functions returned. Complete"
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS02
Near Andice, TX 78628
Cliff
Job Details: 05/28/2021
Arrived on site to diagnose an oven that is not responding to user input. Found ui malfunctioning and replaced it. All is working properly at this time.
We serviced a
WHIRLPOOL MICROWAVE
Model KMHC319ESS5
Near Round Rock, TX 78681
Tommy
Job Details: 05/28/2021
"Arrived onsite for microwave not heating still. Upon arrival tenant informed unit had neither been moved or tested since last visit. Electrician had come in and reported 112 volts going to unit, despite this I tested unit and found mag connections loose causing unit only to use 12.3 amps tightened and retested unit is now around 15 amps. Heater cup found it operating as designed. Job Completed."
We serviced a
WHIRLPOOL DRYER
Model WED99HEDC0
Near Austin, TX 78746
Kevin
Job Details: 05/28/2021
"Arrived on site and inspected dryer and found saved error codes F4E1, F4E4, confirmed Incoming power is correct at terminal block.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Georgetown, TX 78626
Tommy
Job Details: 05/28/2021
Arrived onsite for washer not spinning. Upon arrival found unit actuator incorrectly installed loose and not wired in correctly. Tightened and adjusted. Proceeded to test unit. Unit is now operating as designed. Job Completed no leaks detected during service. Job Completed.
We serviced a
GE DISHWASHER
Model GSD2000J01BB
Near Kyle, TX 78640
Andrew
Job Details: 05/28/2021
"Arrived on site to test unit for not advancing in wash cycle. Replaced timer, tested unit, unit works good. No leaks detected. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Austin, TX 78737
Robert
Job Details: 05/28/2021
Arrived on job for complaints of frost in freezer. Found large amounts of frost center front of freezer compartment. Can see the door is bowed in center not allowing proper seal. Will need new freezer door. ; ordrng 1 LW10913113 (dor-fip)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS03
Near Leander, TX 78641
David S
Job Details: 05/28/2021
"Arrived on site to diagnose fridge no cool. Customer instructed that the unit is not cooling but freezer is operating fine. Gained access to the evap fan motor and found that it wasnt functioning. Found bad voltage to the motor, checked the HV control for voltage and found bad voltage to motor. Ordering HV control and motor for use on return. .; ordrng 1 WPW10317076 (Hv control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRR56X18FW02
Near Austin, TX 78758
Luis
Job Details: 05/28/2021
Arrived on site for door issues. Found broken gasket magnet strip exposed and not seating in door channel ordering a new gasket seal ; ordrng 1 W10856583 (Gasket)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Austin, TX 78737
Luis
Job Details: 05/28/2021
"Arrived on site for a defective icemaker,replaced icemaker power cycled unit ran harvest test passed,ran fill test passed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Round Rock, TX 78664
Jimmy J.
Job Details: 05/28/2021
"Arrived on site for Dishes are not getting cleaned, Not Drained , Dish tablet is not getting resolved. Dishes are not getting heat at the end.
We serviced a
GE REFRIGERATOR
Model GFE26JYMNFFS
Near Austin, TX 78738
Brandon
Job Details: 05/28/2021
"Arrived on site for customer complaint of freezer melting and refreezing causing frost everywhere, and now refrigerator freezing items. I found high temp alarm on but the freezer was -15 degrees and fresh food section was at 31 degrees. I found failed control board not reading thermistors properly. Unit needs controls and thermistors.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0AS02
Near Cedar Park, TX 78613
Justin
Job Details: 05/28/2021
"Arrived on site to diagnose a wall oven that had no power. Upon arrival customer stated they heard a pop and unit stopped working. I found the unit would get to about 300?f and then the GFCI breaker would pop, but the unit was working as designed. I found the elements working as designed, the fans turning on, and no error codes were present.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS2
Near Leander, TX 78641
Kayman
Job Details: 05/28/2021
Arrived onsite to install previously diagnosed parts. I installed the main control socket and bulb. I tested the unit and it is working as designed at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSSP48QHS00
Near Round Rock, TX 78664
Wesley
Job Details: 05/28/2021
"Arrived onsite and set out to diagnose the dispenser motor and water dispenser not operating. Dispenser light works. wiring harness to the door is plugged in and not visibly damaged. The switches are good and make good paddle contact. Possible power harness from light to switches is bad, customer ordering a freezer shelf. ; ordrng 1 WP2003129"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS0
Near San Marcos, TX 78666
Andrew
Job Details: 05/28/2021
"Arrived on site to test unit for crackling sound. Found grease build up on diode. Removed grease, diode tested good. Tested unit, unit is working as designed. Job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC500ESS00
Near Austin, TX 78738
Brandon
Job Details: 05/28/2021
"Arrived on site for customer complaint upper light in freezer not working, I replace light unit tested good.
We serviced a
MAYTAG COOKTOP
Model MER6600FZ0
Near Hubbard, TX 76648
Jonathan M
Job Details: 05/28/2021
"Arrived on site for arrange with a broken glass cooktop. Inspected unit and work area. Found the unit had been broken due to something being dropped on it. See photo.
We serviced a
MAYTAG DRYER
Model MEDB955FC1
Near Austin, TX 78752
Scott
Job Details: 05/28/2021
"Arrived on site for call back from Robert at tech line . Checked voltage at J8 connection . Red to chassis getting 119.8v , no voltage on ground ,no voltage on either white or tan wires . Unit had 4 prong power cord . All connection are proper and secure . Proper grounding . 7730628499; saved tckt"
We serviced a
WHIRLPOOL DRYER
Model WET4024HW0
Near Austin, TX 78745
Kevin
Job Details: 05/28/2021
"Arrived on site and found plastic drum bearing is loose and making noise, after correcting it also found airflow is restricted, took 1 picture of airflow meter. Homeowner will need to correct vent to the exterior before tenant uses dryer again. Job complete"
We serviced a
MAYTAG WASHER
Model MVWB965HC0
Near Harker Heights, TX 76548
Al
Job Details: 05/28/2021
Arrived on site and inspected Maytag washer with a fitted sheet stuck underneath the agitator.Confirmed the complaint and removed the agitator to free the sheet and found the agitator was defective.Advised the customer of my findings and was given the ok to replace it.
We serviced a
WHIRLPOOL DISHWASHER
Model WT710PAHZ1
Near Georgetown, TX 78633
Lou
Job Details: 05/28/2021
"Arrived on site to inspect dishwasher upper rack falling off. Upon further inspection, I found both upper rack stops missing. Using two (2) stops from my van stock (WPW10082861), I installed the stops and tested the unit and unit is operating as designed and rack is no longer falling out. No water leaks observed during service, job completed"
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS0
Near Cedar Park, TX 78613
David S
Job Details: 05/28/2021
Arrived on site to replace control on range. Replaced the range control and now the unit is operating as designed. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Round Rock, TX 78665
Jimmy J.
Job Details: 05/28/2021
Arrived on site for Water pressure is the same with our without filter. Stopped making ice after changing filter. Inspected harness beneath freezer door and all wiring was good. Placed in diagnostics to harvest and water fill and could hear valve hum and not sending water to ice mold. Found water tube frozen over that sends water to ice tray mold. Cleared out ice in tube and water sent to ice mold as designed. Inspected water line behind fridge and removed cardboard cover to check valve. Both looked great. Found temperature turned all the way up on UI which most likely caused the tube to freeze over and not allow water to travel though water tube. Changed temp setting to recommended and explained to customer she will start producing ice in a few hours. Job completed.
We serviced a
WHIRLPOOL RANGE
Model WFG975H0HZ1
Near Leander, TX 78641
Kayman
Job Details: 05/28/2021
Arrived onsite for range with warmer drawer sagging on one side. Upon inspection I found the right side screw for the rail was backed all the way out and barely hangin on. I secured the screw and used my level to make sure the unit is sitting right. The unit is level at this time. Job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Leander, TX 78641
Kayman
Job Details: 05/28/2021
Arrived onsite for microwave making high pitches noise on the inside of the unit. Upon inspection I found a hole in the inner liner of the door and will need to be replaced. I tested a cup of water and I did not hear any abnormal noises within the HV components but the TT motor did sound slightly gargled. I found the hood light was out. I am ordering the door (W11247223) bulb(8206232A) office to R/S due to part availability. ; ordrng 1 W11247223 (Door) and 1 8206232A (Bulb) and 1 W10892389 (Control)
We serviced a
WHIRLPOOL DRYER
Model WED8500DC4
Near Del Valle, TX 78617
Jacob
Job Details: 05/28/2021
Arrived onsite for unit not heating. Tested unit. Unit was not heating. Upon further inspection. Found that the heating element had broken coil. Replaced heating element. Tested unit. Unit tested good. Let customer know that if they experience any issues with clothes are having to take 3 or 4 times to get dry. They need to get the vent tube and vent through the wall checked for any type of blockage. No issues at this time. Job complete
We serviced a
WHIRLPOOL DRYER
Model WED9200SQ1
Near Georgetown, TX 78633
Lou
Job Details: 05/28/2021
"Arrived on site to inspect dryer noises. Upon further inspection, the customer advised that the noise stopped but they requested that it still be serviced. I turned the unit on and the sounds were normal. I disassembled the unit to inspect the rollers, belt, tension pulley and found they all were the original parts and needed to be replaced. I removed and replaced the four (4) rollers and cleaned the axles, tension pulley and cleaned its axle and belt. Vacuumed the lint from the inside of the unit and reassembled and tested. Unit is operating as designed with no unusual noises. No lint observed at the end of service, job completed."
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW00
Near Buda, TX 78610
Kevin
Job Details: 05/28/2021
"Arrived on site inspected Freezer and it is currently at -3? took one picture. Freezer is on a covered back porch, power supply is a short 12 gauge extension cord that runs inside the house. Freezer does not have its own outlet or circuit. The reason for service call is Customer experienced food thawed And melted ice cream. Customer did not notice any specific event that led up to this and the freezer still had power at the time. Since their experience Freezer has worked properly. Could not duplicate customers experience during service call, if issue continues control should be preordered. Job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near San Marcos, TX 78666
Noah D
Job Details: 05/28/2021
Arrived on site to inspect unit for not defrosting correctly. Upon inspection found the unit working correctly. Replaced UI and tested. Complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM5
Near Round Rock, TX 78664
Jimmy J.
Job Details: 05/28/2021
"Arrived on site for LEAKING WHEN RAN INTO MY LOWER SINK. AS WELL AS DOES NOT SEEM TO WASH ANY OF THE DISHES. Placed dishwasher in diagnostics and no error codes came on. Ran through diagnostics cycle and completed all cycles until drain cycle. At first the dishwasher was draining, but then I could hear the water stop draining into disposal / sink. Found drain hose was clogged right at the disposal. Unhooked drain hose from disposal and used wet vac to remove clogged water and debris. Fished out additional build up with tool to allow water to flow freely through drain hose into disposal. No leaks detected. Did show homeowner the cold water hose had a slow drip coming from it. Otherwise the disposal and dishwasher were not the cause of the leak the homeowner is experiencing.
We serviced a
KITCHENAID ICE MACHINE
Model KUIX535HPS00
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 05/28/2021
Arrived on site to replace previously ordered parts for ice machine. Found wiring issue between pump and unit. Repaired wiring and all is working properly at this time. No leaks were found at time of service.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Jarrell, TX 76537
Lou
Job Details: 05/28/2021
"Arrived on site to inspect washer basket damaged. Upon further inspection, I found the basket cracked along the edge of the plastic at the bottom (photo). Removed and replaced the basket and calibrated. Tested unit in diagnostics and the unit operated as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Georgetown, TX 78626
Tommy
Job Details: 05/28/2021
Arrived onsite for dishwasher not cleaning correctly. Upon arrival found unit sump wash motor was out and unit diverter couldnt find position. Replaced unit sump and motor and tested unit. Unit is now operating as designed. No signs of leaks during service. Job Completed.
We serviced a
WHIRLPOOL COOKTOP
Model WCE77US0HS00
Near New Braunfels, TX 78132
Andrew
Job Details: 05/28/2021
"Arrived on site to test unit for hot light always staying on. Found light on upon arrival. Found RF infinite switch was not completely turned off. Moved switch to off position and light turned off. Took unit apart and found LR infinite switch had a connection barely hanging on. Secured connection, tested unit, unit works good. Voltage is correct. Tried replicating issue and unit is operating as designed. Job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Round Rock, TX 78681
Tommy
Job Details: 05/28/2021
Arrived onsite for dishwasher not drying correctly . Upon arrival found unit operating as designed. Spoke with customer on using rinse aid. Job Completed
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Leander, TX 78641
Kayman
Job Details: 05/28/2021
Arrived onsite to install previously diagnosed parts. I installed the inlet valve and observed functions of the diagnostics cycle. All tests passed and no leaks were detected during time of service. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model DU915PWPS0
Near Harker Heights, TX 76548
Al
Job Details: 05/28/2021
"Arrived on site and inspected dishwasher with several issues.Customer advised the unit leaks during the 2nd and 3rd cycles.Found the lever latch , control and pump and motor were all defective.Ordering all parts needed..Needs more work ; ordrng 1 W10428167 (Pump and Motor) and 1 8546514 (Control) and 1 3369457 (Lever latch black)"
We serviced a
AMANA DRYER
Model NED5800HW1
Near Belton, TX 76513
Al
Job Details: 05/28/2021
"Arrived on site and inspected front load dryer not powering on.Removed the top and control was fully operational, but the console was dead.Removed and replaced it and unit began operating as designed.JOB COMPLETE"
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Waco, TX 76710
Jonathan M
Job Details: 05/28/2021
Arrived on site for a washing machine that?s not spinning out close. Inspected unit and work area. Placed unit in service diagnostics and ran the unit through an auto test. Unit would not agitate properly as the basket was being polled with the agitator. Inspected underneath and found the actuator detached from the cam causing the issue. Replaced actuator and tested unit. Unit began working as designed. Call complete.
We serviced a
WHIRLPOOL OVEN
Model WOS51ES4EB01
Near Woodway, TX 76712
Jonathan M
Job Details: 05/28/2021
Arrived on site for an oven that won?t hear. Inspected unit and work area. The customer advised that the unit was put into a self clean before it stopped working and hasn?t worked ever since. Went to the back of the unit and found the TOD sensor open. Replace TOD sensor and tested unit. Unit began working as designed. Call complete.
We serviced a
WHIRLPOOL MICROWAVE
Model MH1170XSB6
Near Copperas Cove, TX 76522
Tyler
Job Details: 05/28/2021
"Arrived on-site for microwave door falling off. Upon further inspection, found door of microwave had lost its outer cosmetic shell as well as handle and inner trim kit. Upon inspecting the door I found unit had fractured in a few different spots from the 13 hrs of heat damage from cooktop on the range under neath unit. After getting approval for door I was able to replace door and then reassembled and test to verify unit could allow proper door functionality as well as allowing micro switches to activate. Call complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Salado, TX 76571
Al
Job Details: 05/28/2021
Arrived on site and inspected rattling noises from the compressor area. Confirmed the complaint and used pads from truck stock to insulate the noises.Uni no longer makes the noise.JOB COMPLETE
We serviced a
GE REFRIGERATOR
Model DFE28JSKLSS
Near Round Rock, TX 78665
Jimmy J.
Job Details: 05/28/2021
"Arrived on site for led not working / wont goes on and off ice and water not dispensing LIGHT-LIGHT NOT WORKING, DISPENSER-NOT DISPENSING ANYTHING. Found lights working upon arrival. Dispenser would dispense water sporadically but not consistently. Customer stated when door is shut hard it will sometimes make the water dispense, other times it wont. Placed in diagnostics and no error codes came on. Used test 70 - 73 and test 71 was the only test that showed FF door open when it was closed. Tested left side FF switch and it tested good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GS6NHAXVS01
Near Harker Heights, TX 76548
Al
Job Details: 05/28/2021
"Arrived on site and inspected 13 year old side by side refrigerator cooling issues.Confirmed the temperatures were 70 in both compartments.Condenser fan and evaporator fan motors were both working.Found the compressor would come on for 12 seconds and click off.I removed and replaced the start device and the unit continued to do the same.Amp draw readings was .16.Unit will require a sealed system repair, technician, 2 hours, authorization Needs more work Office to schedule return services.; ordrng 1 W10139462 (Compressor) and 1 WPW10143759 (Uv drier) and 1 876764 (Access valve) and 1 Authorization (2 hours , sealed system tech,)"
We serviced a
GE DISHWASHER
Model GLD4500R00WW
Near Temple, TX 76502
Al
Job Details: 05/28/2021
Arrived on site and inspected dishwasher not starting.Found the wash motor and dispenser were both defective causing the malfunction.Ordering he pump and motor and will return with all previously ordered parts Office to schedule return services Needs more work.; ordrng 1 WD26X10045 (MOTOR ASSM)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Lorena, TX 76655
Jonathan M
Job Details: 05/28/2021
"Arrived on site for refrigerator that has lights flickering, won?t dispense ice, and what dispense water. Inspected unit and work area. Found the unit showing a door open and would not register closed no matter which door I opened or closed. When did service test 17 and found the pantry, right side refrigerator door, or freezer door open. Pulled out the deli drawer and pressed on the door switch and found the door switch finally registering closed. Found the user interface then flickering the door open light on and off. Spoke to SW and removed the deli user interface. Found everything came back on and was working properly. I did notice a light out in the refrigerator section causing the upper refrigerator lights to dim and flicker. I also noticed frost buildup around the ice door gasket in the ice door gasket completely mangled. Check the inner side of the door and found frost buildup on the inside to where the gasket had warps out of place. Advise customer of all issues and customer wanted to do a full repair on the unit. Ordering parts and office will need to contact the customer about a return date due to a PSP item. Please schedule visit for at least two hours on return due to having to completely disassemble refrigerator section and remove both doors. . ; ordrng 1 W10682576 (heater) and 1 W11462342 (MODULE) and 1 WPW10549590 (door-ice)"
We serviced a
WHIRLPOOL DRYER
Model WED5500XW1
Near Killeen, TX 76549
Tyler
Job Details: 05/28/2021
"Arrived on-site for dryer completely dead. Upon arrival found stable 240 volts going to terminal block from outlet. I then inspected main control and found a burn marker on diode on board. I also found that there wasnt proper voltage going through main harness to the motor either. At this time dryer is going to need new motor, main control as well as a main harness assy. Inspected all fuses/thermostats but found no issues at this time but would also need to return with previous parts sent to insure once unit has restored power that it doesnt burn out any other parts. Office to reschedule once Availability of parts is known and ahs autho is received. ; ordrng 1 279787 (Motor) and 1 W10253981 (Main harness) and 1 WPW10317636 (Main control) and 1 Cnote (Need ahs autho before repairs)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near West, TX 76691
Jonathan M
Job Details: 05/28/2021
Arrived on site for a washing machine that will drain. Inspected unit and work area. Confirmed customers complaint and found the unit attempting to drain but water not running out of it. Tested voltage to the drain pump and found proper voltage. Found the drain pump impeller had broken off causing the issue. Replaced drain pump and tested unit. Unit is now working as designed. Call complete.