Service History 377

Near Lakeway, TX 78734
Robert
Job Details: 01/21/2021
DRYER MAYTAG MEDB200VQ0 Arrived on job for complaints of not drying. Found belt and pulley for blower not connected. ; ordrng 1 WP8544739 (pulley-mtr) and 1 WP8544742 (belt)
Near Georgetown, TX 78626
Tommy
Job Details: 01/21/2021
REFRIGERATOR WHIRLPOOL WRS331SDHM00 Arrived onsite for previously diagnosed parts. Insane new inverter found new inverter was bad tested to make sure unit was receiving 6 volts dc from control. Returning with New inverter and bringing back control just in case. Office to reschedule.; ordrng 1 WPW10233421 (Starting device)
Near Austin, TX 78738
Brandon
Job Details: 01/21/2021
WASHER LG WM5000HVA "Arrived on site for customer complaint of mold in door bellow
Near Georgetown, TX 78628
James
Job Details: 01/20/2021
DISHWASHER WHIRLPOOL KDTM354ESS3 Arrived on site and installed new rails. Customer asked to replaced adjusters as well. Installed new adjusters and tested operation. Unit tests good. Job complete
Near Temple, TX 76502
Tyler
Job Details: 01/20/2021
DRYER WHIRLPOOL WED7500GC0 Arrived on site for dryer needing to be double checked due to door opening up to easily after previous repair. Upon further inspection I found that the hinges were starting to bend a bit. Replaced hinges on unit and realigned door to insure unit was closing tight enough. Allowed rent a center employees to double check work preformed to verify integrity of door as operational. Call complete
Near Austin, TX 78750
David Z
Job Details: 01/20/2021
RANGE JENN-AIR JDRP436WP02 Arrived on site for complaint of range not generating sounds or tones when in use. Removed control panel and replaced 2032 battery on UI touchpad control and retested. Tones were back and normal.
Near Austin, TX 78705
Leonardo
Job Details: 01/20/2021
DISHWASHER MAYTAG MDB8969SDM0 Arrived on site to replace console. Replaced console test unit and unit test good job complete no leaks present all buttons working
Near Temple, TX 76502
Tyler
Job Details: 01/20/2021
RANGE WHIRLPOOL WFE505W0HB0 Arrived on site for range needing previously diagnosed parts. After installing all needed equipment I was able to reassemble and test over functionality of range. Unit now working as designed call complete.
Near Austin, TX 78729
David Z
Job Details: 01/20/2021
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived on site to install previously diagnosed parts. Wired in new module and retested. All lights are now on and working as designed. Sealed liner with silicon and foil tape. All is working as designed. Call complete.
Near Austin, TX 78726
David Z
Job Details: 01/20/2021
COOKTOP JENN-AIR JED3430GB01 "Arrived on site to diagnose cooktop with burner not properly functioning. Customer showed me right rear burner inner element was not running, only outer ring. Checked element and found break in the inner track. Replaced element and retested. Unit is now working as designed. Call complete."
Near Round Rock, TX 78681
Tommy
Job Details: 01/20/2021
DRYER MAYTAG IED4300SQ0 Arrived onsite for previously diagnosed parts. Upon arrival replaced thermal fuse and tested. Found unit door switch was also broken ordering new door switch.
Near Burnet, TX 78611
Cliff
Job Details: 01/20/2021
DRYER HOTPOINT HTDX100EMWW Arrived on site to install timer knob for dryer. Replace part and tested unit. Found all is functioning properly at this time.
Near Liberty Hill, TX 78642
Cliff
Job Details: 01/20/2021
WASHER MAYTAG MVWB855DC3 Arrived on site to diagnose a washing machine that will not start. Found lid assembly broken at hinge preventing lid from closing properly.
Near Belton, TX 76513
Tyler
Job Details: 01/20/2021
WASHER WHIRLPOOL LSR5233AW0 Get on site for washer not draining out the water or advancing pass the fill cycle. Upon further inspection I found that the timer was receiving 120 V and the rest of the unit was receiving the proper 120 V from the timer after disassembling the unit further I was able to trace down that the motor was getting power but the motor was starting to overheat to the point that you couldn’t even disassemble the motor to inspect then turn the unit off and let the motor cool down and when I did I was able to take it apart and find out that the motor had caused the Cupler to crack and half a melt between the age of the unit and the heat coming off the motor that just cause natural wear and tear this intern also has been putting stress on the transmission which has cracked and started leaking oil. I did inform the customer of my findings after verifying that the lid switch in timer is still functioning. replace it. Call complete
Near Austin, TX 78729
David Z
Job Details: 01/20/2021
WASHER LG WM3360HVCA Arrived on site to follow up on washer leaking when in use. Checked unit and found obvious soap trails running down the back of the unit from the overflow drain. Ran unit on dry cycle with no soap and found a very Large suds buildup. Suds are running out the drain and leaving the leak. The marks on the floor are soapy as well and were directly where the vent runs down. Advised to clean unit and decrease soap usage to bring down the huge amount of suds. Call complete.
Near Austin, TX 78749
Richard
Job Details: 01/20/2021
MICROWAVE WHIRLPOOL WMH31017HS3 Arrived onsite for the microwave intermittently not working. Replaced main control and microwave tested good complete
Near Austin, TX 78731
Scott
Job Details: 01/20/2021
DRYER WHIRLPOOL WED560LHW1 Arrived on site for dryer not running . Found door switch not connected . Reconnected harness . Unit is now running and heating . No lint buildup at time of service . Job complete
Near Johnson City, TX 78636
Chase
Job Details: 01/20/2021
RANGE WHIRLPOOL WFE505W0JS
Near Georgetown, TX 78628
Tommy
Job Details: 01/20/2021
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Arrived onsite for unit not cooling in either compartment. Upon arrival found unit control non responsive. Ohmed out unit compressor found compressor was good and wall voltage from outlet was good.Replaced control and tested after putting unit in programming mode. Tested control. Unit is now operating as designed. Put unit back to wall and leveled.
Near Austin, TX 78704
Leonardo
Job Details: 01/20/2021
MICROWAVE GE JE1860SB001 Arrived on site to test unit for not heating or heating the outside not inside. Test unit and found bad high voltage. Will need to replace mag cap and diode. Also found inner door rusting making unit spark when heating will need new door. ; ordrng 1 WB27X10037 (DIODE ) and 1 WB27X10309 (MAGNETRON) and 1 WB27X1103 (CAPACITOR ) and 1 WB55X10277 (DOOR )
Near Georgetown, TX 78633
James
Job Details: 01/20/2021
DISHWASHER KITCHENAID KDPM354GPS0 "Arrived on site and tested operation. Customer had dishes with soap spots on them. Ran diagnostics and found no faults. Turned rinse aid to minimum amount and tested. Unit has a lot of soap build up that is causing the issues with the soap being dried onto the dishes at the end of the cycle. Instructed customer to just scrape the food from dishes and to only use 1-2 table spoons of liquid soap during wash cycle due to having a water softener. Ran several cycles to allow unit to fill and pump clean water through system to remove soap build up from pump, manifold, and spray arms until water was clear again. Unit operating as designed. Job complete"
Near Austin, TX 78744
Luis
Job Details: 01/20/2021
REFRIGERATOR WHIRLPOOL WRS315SDHZ04 "Arrived on site for no water. Tested dispenser no water,removed drawer diagnosed frozen water line,defrosted water line checked water flow water dispensing,changed temp setting."
Near Austin, TX 78753
Wesley
Job Details: 01/20/2021
WASHER WHIRLPOOL MVWX655DW1 Arrived onsite and found unit is operating as designed. Advised that pebbles or coins may have caused grinding under impeller and then passed through.
Near Austin, TX 78738
Robert
Job Details: 01/20/2021
REFRIGERATOR KITCHENAID KBSD608ESS01 Arrived on job for complaints of leaking. Found the hose from the valve not pushed properly in place. Reset hose and test for additional leaks.
Near Lakeway, TX 78738
Jacob
Job Details: 01/20/2021
COOKTOP WHIRLPOOL KCGC506JSS Arrived onsite for unit having marks on control panel. Looked at unit. Customer cleaned the panel once again. Said that the panel should be ok. Said that they had cleaned it several times since and the marks are no longer there. No issues at this time. Job complete
Near Austin, TX 78732
David Z
Job Details: 01/20/2021
WASHER GE GUD27ESSJ0WW "Arrived on site to follow up on washer leaking. On arrival removed access panel and checked inlet valve that was replaced.
Near McGregor, TX 76657
Jonathan M
Job Details: 01/20/2021
WASHER MAYTAG MVWB835DW4 Arrived on site to install previously diagnosed park. Inspected unit and work area. Replaced gear case and slider and tested unit. Unit is working as designed. Call complete.
Near Waco, TX 76708
Jonathan M
Job Details: 01/20/2021
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived on site for a refrigerator that has a air tower that fell over. Inspected unit and work area. Customer had the air tower that feeds the icemaker loose and not connected properly. Use permit them to reseal the air tower up properly. Tested unit and unit is now secured and is working as designed. Call complete.
Near Austin, TX 78749
Richard
Job Details: 01/20/2021
WASHER WHIRLPOOL WTW4816FW2 Arrived onsite for the washer tearing clothes. Ran diagnostics and found no issues with the washer. Advised customer on how to load their laundry. Complete
Near Spicewood, TX 78669
Brandon
Job Details: 01/20/2021
OVEN KITCHENAID KEBC107KSS0 "Arrived on site to replace hinges and TOD, I replaced hinges, went to remove oven, found oven is not accessible to work on from behind the unit due to hard wiring. Instructed customer to have unit accessible for us to work on. ; ordrng 1 Cnote (Customer will call to reschedule)"
Near Austin, TX 78751
Scott
Job Details: 01/20/2021
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Arrived on site ,replaced FZ door and name plate . Door seems to be sealing and opening and closing normally . Job complete"
Near Austin, TX 78724
Matthew
Job Details: 01/20/2021
WASHER WHIRLPOOL WFW9620HBK0 Arrived onsite to replace previously diagnosed parts. Replaced blower and control. Tested unit and error code still presented an issue. Called tech line for assistance. Upon further inspection found harness connector dryer channel loose. Secured connector and retested unit. Unit passed diagnostics and ran quick cycle. SR#7729790956. No leaks present at this time. Job complete
Near Austin, TX 78738
Jacob
Job Details: 01/20/2021
DISHWASHER WHIRLPOOL WDT790SAYM3 Arrived onsite for unit not cleaning. Tested unit. Found water was going in and draining out. But the pump and motor will not spin or shoot water. Ordered part. Office to reschedule. ; ordrng 1 WPW10605057 (pump and motor assy)
Near Austin, TX 78728
Kayman
Job Details: 01/20/2021
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 Arrived onsite for refrigerator with inlet tube leaking. Upon inspection I found. The inlet to the ice maker frozen up causing pressure to build in the tube and burst out of the top. The customer stated that it will spray when the IM dispenses water. I steamed out the inlet for the IM. I accessed and replaced the faulty tubing. I tested the unit and it is working as designed at this time. No leaks were detected during time of service. Job complete.
Near Georgetown, TX 78626
Tommy
Job Details: 01/20/2021
DRYER AMANA NED4655EW1 Arrived onsite for unit not heating. Found unit cutoff and fuse open. Replaced both and tested. Unit is now operating as designed. Job Completed.
Near Spicewood, TX 78669
Brandon
Job Details: 01/20/2021
MICROWAVE JENN-AIR JMC2130WS02 "Arrived on site for customer complaint of error code and unit not working, found miscommunication error between UI console and Appliance Manager control. ; ordrng 1 W10328721 (Control panel) and 1 W10626304 (Appliance manager) and 1 Cnote (Office to reschedule) and 1 CNOTE (Office to reschedule)"
Near New Braunfels, TX 78130
Noah D
Job Details: 01/20/2021
MICROWAVE WHIRLPOOL WMH31017HZ3
Near Dripping Springs, TX 78620
Robert
Job Details: 01/20/2021
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived on job for complaints of spray arm fell off. Found the spray arm burned from heater. Replaced spray arm and checked heater for proper heating.
Near Georgetown, TX 78633
Jonathan S
Job Details: 01/20/2021
MICROWAVE KITCHENAID WOC54EC0HS03 "Arrived on site for microwave combo, after heating in microwave wave the outside cabinet behind door is hot to the touch. Tested microwave operation by heating a cup of water for 1 minute. Checked temperature outside of frame and found at 78°. Ran unit for another minute and found at 98°. Performed diagnostics mode and checked fault codes history and found no faults. Checked microwave fan and blower. Called Whirlpool tech support and spoke with Ed. He stated that is caused by normal heat transfer (SR#7729784938). All tested good."
Near New Braunfels, TX 78130
Noah D
Job Details: 01/20/2021
WASHER WHIRLPOOL WTW5000DW3 "Arrived on site to inspect washer for screeching noise, upon inspection found the noise happened in the last min of draining, spoke with Techline # 7729789416 and was told to order control board. Ordering board, office to reschedule ; ordrng 1 W11386637 (CONTROL )"
Near Leander, TX 78641
Lou
Job Details: 01/20/2021
WASHER WHIRLPOOL WFW5620HW0 "Arrived on site to inspect washer not draining during the colors/cold wash cycle. Upon further inspection, the customer advised that the unit was recently repaired by replacing the console control due to the unit not draining on the colors/cold wash cycle and on the same day, she attempted to wash a load and it continues to fail. I found the console not responding to changing the cycles. I unplugged the console and plugged it back in and placed the unit in diagnostics and tested showing no error codes. Unit operated as designed. After diagnostics, I was able to change the cycle selections and found when the colors/cold wash cycle is selected, the customer needs to turn the spin selection on as well. No water leaks observed during service, job completed."
Near Jarrell, TX 76537
James
Job Details: 01/20/2021
REFRIGERATOR WHIRLPOOL WRF757SDHV00 "Arrived on site and installed new valves, pressure regulator, water line, ice maker and booster fan. Tested operation and found unit working properly. Job complete"
Near Austin, TX 78703
Wesley
Job Details: 01/20/2021
OVEN WHIRLPOOL MGR5750ADW Arrived onsite and found bad igniter.
Near New Braunfels, TX 78132
Andrew
Job Details: 01/20/2021
WASHER MAYTAG MVWB765FW1 Arrived on site to test unit for console not switching to different cycles. Found bad console.
Near McQueeney, TX 78123
Noah D
Job Details: 01/20/2021
WASHER WHIRLPOOL WFW3090JW0 "Arrived on site to inspect washer for always draining, upon inspection found the unit draining always but no water in unit, changed out pressure switch and ACU, all functions returned. Complete"
Near , TX 78738
Luis
Job Details: 01/20/2021
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for cooling complaint,unit shutting off and loud noise. Ran diagnostics during freezer fan test unit power cycled. Removed cover found upper portion of evaporator incased in ice,defrosted evaporator replaced fan Oort assembly that includes thermistor,ran diagnostics all test passed
Near Austin, TX 78728
Justin
Job Details: 01/20/2021
DISHWASHER GE GLDA690F00BB
Near Leander, TX 78641
David S
Job Details: 01/20/2021
DRYER WHIRLPOOL WED4850HW0 "Arrived on site for dryer making a noise. I inspected the unit and work area. I found the guide wheels worn down. I inspected the blower wheel and found debris stuck in the wheel. I removed the debris. I installed a new belt, guide wheels and tensioner. I tested the unit and found it working as designed. Job complete."
Near Austin, TX 78751
Wesley
Job Details: 01/20/2021
WASHER WHIRLPOOL WFW94HEXW2 Arrived onsite and found hair leak at door gasket caused by pet hair.
Near Round Rock, TX 78681
Andy
Job Details: 01/20/2021
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived on site for refrigerator not making ice. Upon arrival customer informed me that issue is back of FC will ice up and stop cooling. Tested and inspected unit and found failed harness and controls. Ordering needed parts. Office to schedule return trip. Advised customer to defrost unit 48 hours prior to service and how to do so safely as to prevent water damage risk.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W10276647 (motor evaporator) and 1 W11043763 (cntrl-elec) and 1 W11284720 (panel-ui)
Near Leander, TX 78641
David S
Job Details: 01/20/2021
OVEN WHIRLPOOL WOS51EC0AS03 "Arrived on site for oven not heating. I spoke to the customer and they stated it does not heat on bake or broil. I gained access to the back of the unit. I tested the heating elements and the TOD, all are in good working order. I tested voltage to the unit and found the L2 only have 20v. I cycled the breaker and found the same voltage. I spoke to the customer and recommended having an electrician come out.
Near Austin, TX 78728
Kayman
Job Details: 01/20/2021
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived onsite for dishwasher with loose handle. I found the set screws were loose so I tightened. The handle was still loose so I removed the front panel. I found the inner panel mounting screws were not set right and loose. I corrected the mounting screws and re installed the door and handle. The handle is now tight and the unit is working as designed. No leaks detected during time of service. Job complete.
Near Austin, TX 78757
David Z
Job Details: 01/20/2021
RANGE JENN-AIR JDSP536HL00 "SR7729781681. Arrived on site to diagnose range that was not steaming during steam cycles. On arrival ran error codes and found F7E1 Boiler temp error. Used manual diagnostics and tested steam valve and could hear valve him, but not fill and push water. Customer had unit hooked up to an RO system. Tested with RO system bypassed and valve started pushing water. Reattached RO system and retested. Unit is still filling. Likely culprit was air in the lines. Talked to Cathy at tech line who recommends RO not be used with range. Confirmed that the way to verify if unit is working properly is that you can hear valve filling in diag, and no errors for boiler. Error is no longer present for boiler. If issue returns and error comes back, we are to return with boiler. At this time issue is resolve and no water leaks were found, and unit is working as designed."
Near Austin, TX 78753
Matthew
Job Details: 01/20/2021
OVEN WHIRLPOOL WFE320M0EW2 "Arrived onsite for oven section not working. Too voltage readings and all passed. Check ohms readings on elements, check fuse and all passed. Plugged unit back in and got F9 error code. Double checked connections and all were correct. Called tech line for assistance. Checked test again and connections, all were good. Recommended replacing the control and potentially the main wire harness. Sr#7729109615. Office to reschedule ; ordrng 1 W11122557 (cntrl-elec)"
Near Andice, TX 78628
Lou
Job Details: 01/20/2021
MICROWAVE WHIRLPOOL WMH31017HS4 "Arrived on site to inspect microwave venthood light flickering. Upon further inspection, I found the socket not making good contact with the bulb and caused the bulb to short out. Removed and replaced the socket and retested and unit is operating as designed. Job completed."
Near Georgetown, TX 78633
James
Job Details: 01/20/2021
REFRIGERATOR WHIRLPOOL KRFF507HPS01 Arrived on site and tested operation. Found sound coming from unit caused by damper motor. Unit will need new damper to repair. ; ordrng 1 WPW10479155 (DAMPER )
Near New Braunfels, TX 78130
Noah D
Job Details: 01/20/2021
DRYER MAYTAG MEDC465HW0 "Arrived on site to inspect dryer for issues with seal, upon inspection found the outer door seal ripped apart, ordering seal. Office to reschedule ; ordrng 1 ADHESIVE (ADHESIVE ) and 1 W10730752 (SEAL )"
Near Leander, TX 78641
David S
Job Details: 01/20/2021
REFRIGERATOR WHIRLPOOL WSR57R18DM02 Arrived on site for fridge making a rattling noise. I inspected the unit and work area. I found the fridge not running. I spoke to the customer about the sound the fridge is making. They stated it is some kind of rattling noise. I gained access to the compressor. I found the compressor working and resistance checked good. I moved the copper and steel lines around and found no rattling noise. I gained access to the evaporator and found the thermistor partially connected. I unplugged the thermistor and found it full of ice. I removed the ice from the connector and tested the thermistor and voltage to it. I found a good resistance reading and good voltage to the thermistor. I taped the connection together so it doesn’t come lose again. I foil taped and zip tied the thermistor into the correct position. I suspect the noise is coming from ice build up on the evaporator from the thermistor not being connected properly. I spoke to the customer about the rep
Near Austin, TX 78751
Matthew
Job Details: 01/20/2021
REFRIGERATOR WHIRLPOOL KRFC704FPS04 Arrived onsite for refrigerator not making ice and possible leak. Put unit in diagnostics and and found ice maker fan not operating. Thermistor reading 62 degrees in ice box. Fan would not energize and no air flow through ventilation to ice box. Water was present in the ice tray. Will need to order and replace. Bringing back ice maker and tube just in case. ; ordrng 1 W11407678 (IM FAN)
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 01/20/2021
WASHER WHIRLPOOL WET4027HW0 Arrived on site for LOUD BANGING NOISE THE ENTIRE TIME - NO WATER LEAKING - NO ERROR CODES. Placed in diagnostics and no error codes came on. Ran through auto cycle in diagnostics and washer agitated and spun as designed. Ran through manual diagnostics and washer performed as designed. Customer had an unbalanced load. Explained to customer that will need to place clothes in washer in piles and avoid laying them around the agitator to avoid unbalanced loads in the future. If unbalanced load begins customer was told they can pause the cycle and try adjusting load to balance out clothes inside. No leaks detected. Job completed.
Near Austin, TX 78729
David Z
Job Details: 01/20/2021
DRYER MAYTAG MEDC465HW0 Arrived on site to diagnose dryer that is making a thumping noise when running. Ran unit and could hear noise coming from front. Removed front panel and found a bead wedged into the felt on the front panel. Removed bead and retested. Unit is now operating as designed. Call complete.
Near Austin, TX 78753
Wesley
Job Details: 01/20/2021
WASHER WHIRLPOOL LAT9706AAE
Near Georgetown, TX 78628
Jonathan S
Job Details: 01/20/2021
REFRIGERATOR KITCHENAID KBFS22EWMS9 "Arrived on site for refrigerator not producing ice. Inspected unit and work. Found ice maker dry. Attempted to advance cycle ice maker. Found failed ice maker motor opened/failed. Removed failed icemaker and installed new. Monitored cycle operation. Tested water dispenser and found low water pressure. Bypassed water filter and found water filter needs replaced. Spoken with customer on water filter and brand. All else tested good, no water leaks detected.
Near Spicewood, TX 78669
Brandon
Job Details: 01/20/2021
WASHER MAYTAG MVWB835DW5 "Arrived on site for customer complaint of unit not dispensing water, found failed housing with valve, I replaced housing, unit tested good."
Near Georgetown, TX 78633
Jonathan S
Job Details: 01/20/2021
MICROWAVE WHIRLPOOL WOC54EC0AB01 Arrived on site for microwave combo unit. Microwave no longer heating. Inspected unit and work area. Found wave guide cover burnt and will need to be replaced. Removed cover and found tip of magnetron burnt off mag. Inspected wave guide with inspection mirror and found discoloration but was not able to burnt spots. Called Whirlpool tech support and spoke with Andy. Went over previous service performed.
Near Leander, TX 78641
David S
Job Details: 01/20/2021
OVEN WHIRLPOOL KOSE500ESS04 "Arrived on site for oven making a noise when in use. I inspected the unit and work area. I put the unit into diagnostics mode. I activated the blower fan and found it working as designed, with no breaks or cracks in it. I tested the convection fan, and found the motor not running right and making a loud noise. I gained access to the fan and made sure everything is connected and seated tight. The fan motor is intermittently not coming on. I am ordering the convection fan motor to complete the repair. The office will reschedule when we have an eta on the part. ; ordrng 1 W10860984 (motor-fan)"
Near Leander, TX 78641
David S
Job Details: 01/20/2021
OVEN WHIRLPOOL WOS51EC0AS04 Arrived on site for oven not heating. I inspected the unit and work area. I found fault code F5E1 in diagnostics. I tested the oven lock and found it working as designed. I gained access to the controls and tested voltage to the unit. I found l1 has 120v and L2 has 12v. I tested the heating elements and the Tod. I found all three in good working order. I recommended an electrician coming out and inspecting L2 and the breaker.
Near Round Rock, TX 78681
Andy
Job Details: 01/20/2021
REFRIGERATOR KITCHENAID KRFC704FPS03 Arrived on site to install previously diagnosed parts. Removed failed parts and replaced with new. Left RC door is still sticking out at top by about 3/8 of an inch while bottom of doors are flush. Heat treated gaskets and tried to adjust with little improvement. Tried adjusting doors with little improvement. Called tech line and spoke with Austin (SR# 7729783599) Made aware of issues and what was found and done.
Near Temple, TX 76502
Tyler
Job Details: 01/20/2021
REFRIGERATOR MAYTAG MFI2570FEZ05 Arrived on site to install previously diagnosed divider impeller as well as auger motor. After installing the needed parts I was able to reassemble and test the unit and verify that it is now dispensing ice exactly as needed and designed with no functionality failures. Call complete
Near Austin, TX 78734
Robert
Job Details: 01/20/2021
RANGE WHIRLPOOL WEE750H0HZ1 Arrived on job for complaints of smell. Checked oven cavity and burn box nothing abnormal. Heating oven and ther is a small amount of plastic smell. Customer said a cutting board was left in oven and she cleaned as best she could but smell remains. Operation of oven is working properly.
Near Lakeway, TX 78738
Robert
Job Details: 01/20/2021
DISHWASHER KITCHENAID KUDC10FXSS7 Arrived on job for complaints of leaking. Found the dispenser leaks wet agent causing bubbles. After replacement test operation.
Near , TX 78628
Cliff
Job Details: 01/20/2021
OVEN WHIRLPOOL WOD51EC0HS01 Arrived on site to diagnose an oven that is not turning off after use. Contacted tech line per notes on work order and spoke with Ed. He notated call with parts that have already been replaced and advised a call to whirlpool safety partners. Contacted safety department and spoke with Steve.
Near Leander, TX 78641
Lou
Job Details: 01/20/2021
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site to inspect refrigerator lights not working. Upon further inspection, I found the light modules in the RC waterbox cover were not operating. Also found the FC light not on. I removed and replaced the FC module and tested and all lights are operating as designed. Also found that the upper bin in the FC section was badly warped and the front panel will not attached correctly. I am ordering the upper bin and D2C and part to be sent directly to the customer. No water leaks observed during service, job completed.; ordrng 1 WPW10493169D2C (WPW10493169)"
Near Austin, TX 78723
Matthew
Job Details: 01/20/2021
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived onsite for console not responsive. Upon inspection found only some of the option buttons working. Replaced console, tested unit and unit is functioning properly. Job complete"
Near Austin, TX 78703
Leonardo
Job Details: 01/20/2021
OVEN WHIRLPOOL RBD275PDQ4 Arrived on site to test found wrong fuse was ordered ordering new fuse WP4451042 office to reschedule. ; ordrng 1 WP4451042 (FUSE )
Near Austin, TX 78717
Justin
Job Details: 01/20/2021
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived on site to install previously diagnosed parts. Installed new baffle motor and u it is now working as designed. Call complete.
Near Austin, TX 78744
Leonardo
Job Details: 01/20/2021
RANGE WHIRLPOOL WFE320M0JS0 Arrived on site to replace main harness with terminal block test unit and unit test good job complete.
Near Round Rock, TX 78681
Tommy
Job Details: 01/20/2021
WASHER MAYTAG MVWC565FW1 Arrived onsite for washer not filling and leaking in. Found upon arrival that unit cold water valve would not open correctly dripping water in. Ordering new unit valve. Unit had F8 E1 error code long fill due to bad valve. Office to reschedule due to part availability. ; ordrng 1 W11038689 (Valve)
Near Pflugerville, TX 78660
Kayman
Job Details: 01/20/2021
REFRIGERATOR WHIRLPOOL WRX735SDBM02 Arrived onsite to install previously diagnosed parts. I installed the ice bin. I set some ice aside to test the bins functions. The Unit is working as designed at this time and no leaks were detected during time of service.
Near Austin, TX 78758
Justin
Job Details: 01/20/2021
REFRIGERATOR KITCHENAID KRFF507ESS01 Arrived on site to install previously diagnosed parts. Found wrong part in box. Cycle power at breaker to see if UI stopped flashing power error. Error stopped flashing. Let customer know give it 24 to 48 hours and if it stops having the issues to give us a call. Having to order new UI. ; ordrng 1 W11089931 (UI)
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 01/20/2021
DRYER WHIRLPOOL WED8000DW4 Arrived on site for making noise and not drying. Ran diagnostics and no error codes came on. Ran dryer for a couple minutes and its heating as designed. Heard a whining noise customer referred to. Removed drum and inspected rollers. All spun good with no friction. Inspected blower wheel and it was free of debris. Shook out blower wheel cover to remove lint and small debris. Reassembled dryer and ran and heated as designed. Noise is no longer present. Job completed
Near Georgetown, TX 78626
Tommy
Job Details: 01/20/2021
DRYER LG DLEX3570W Arrived onsite for dryer making noise. Upon arrival found unit rollers bottom right was damaged. Inspected unit and found motor was damaged and spinner wheel.
Near Liberty Hill, TX 78642
Cliff
Job Details: 01/20/2021
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site to diagnose a dishwasher that is not drying properly. Tested unit and found no mechanical failures with unit at this time. Advised homeowner on best cycles and options to use for best performance. No leaks were found at time of service.
Near Austin, TX 78753
Matthew
Job Details: 01/20/2021
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Arrived onsite to replace previously diagnosed parts. Replaced control board. Programmed unit and unit is functioning properly. Freezer door rails were functioning properly upon arrival. Showed customer and customer agreed functionality. Job complete
Near Austin, TX 78729
David Z
Job Details: 01/20/2021
FREEZER WHIRLPOOL WRF767SDHZ00 Arrived on site to install previously diagnosed parts to resolve light being out and also loud damper. Replaced damper and FC light module. Retested and all is now working as designed. Call complete.
Near Lakeway, TX 78734
Luis
Job Details: 01/20/2021
REFRIGERATOR FRIGIDAIRE FGHC2331PF6 "Arrived on site for no cool. Found unit not powering on,checked voltage at outlet good reading 120vac removed control board found water inside of control that caused main control to fry,replaced main control powered unit on,compressor and fans powered on.
Near Austin, TX 78729
Kayman
Job Details: 01/20/2021
REFRIGERATOR WHIRLPOOL WRT348FMEB00 Arrived onsite for refrigerator freezing items in the RC. Upon inspection I found the evap fan stuck on and not cycling off. I am not able to put the control into diagnostics so I will need to order and return to complete diagnosis. Ordering Control (W11436574). Office to R/S due to part availability ; ordrng 1 W11436574 (CNTRL )
Near Hutto, TX 78634
Andy
Job Details: 01/20/2021
DISHWASHER WHIRLPOOL WDF330PAHS5 Arrived on site for dishwasher not operating. Tested and inspected unit and found loose wire. Reconnected and tested unit. All operations are normal. Instructed customer on use and care and practice for best performance. No water leaks present at time of service.
Near Austin, TX 78717
Justin
Job Details: 01/20/2021
DISHWASHER WHIRLPOOL MDB9979SKZ0 "Arrived on site for dishwasher making grinding noises. Upon arrival customer stated unit would also no longer drain. I put unit into diagnostics mode and found stored error codes F9E1 for no drain and FAE2 for vent motor electrical problems. I gained access to drain pump and found metal on propeller broken off and blocking drain. Removed metal and ordering new drain pump via service pointer W11482561. Gained access to vent motor and ohm’d it out. Vent motor ohm’d out bad, ordering new vent motor. Need to install new drain pump and vent. Office to reschedule.; ordrng 1 W11412291 (DRAIN PUMP) and 1 W11414073 (VENT ASSEMBLY )"
Near Austin, TX 78745
Leonardo
Job Details: 01/20/2021
DISHWASHER KITCHENAID KDFE104HPS1 "Arrived on site to test unit for unit not washing test unit and found unit not getting enough water. Found bad valve, replaced valve test unit and unit test good job complete no leaks present at this time."
Near Buda, TX 78610
Jacob
Job Details: 01/20/2021
WASHER MAYTAG MVWC565FW0 "Arrived onsite for unit not spinning. Looked under the unit, and immediately noticed that the built was not seated correctly and that the coupler to the motor was broken. Ordered parts. Office to reschedule. ; ordrng 1 W11026785 (motor-drve) and 1 WPW10006384 (drive belt)"
Near Buda, TX 78610
Kevin
Job Details: 01/20/2021
DRYER AMANA NED4655EW1 "Arrived on site and inspected dryer and found no airflow showing on airflow meter, removed rear panel and found heating element has failed due to blocked/clogged air vent to the exterior. Sent a short video to KB/AHS. After replacing heating element dryer is running properly sent a short video 2KB/AHS of it heating and good airflow with vent hose disconnected from dryer. Informed customer vent to the exterior of the home will need to be cleaned by a service. Left vent hose disconnected from dryer so element Will not fail again before event is cleaned. Explained all this to homeowner, job complete."
Near Leander, TX 78641
Lou
Job Details: 01/20/2021
DISHWASHER WHIRLPOOL WDTA50SAHV0 "Arrived on site to install previously diagnosed and ordered part. Due to the sump/motor assembly failure, I removed and replaced the sump/motor assembly and tested. Unit is operating as designed. No water leaks observed during service, job completed."
Near Spicewood, TX 78669
Brandon
Job Details: 01/20/2021
ICE MACHINE KITCHENAID KUIX505ESS1 "Arrived on site to replace failed water valve, after replacing valve, I tested unit and found failed recirculating pump. Ordering pump. ; ordrng 1 W11325175 (Pump)"
Near Cedar Park, TX 78613
David S
Job Details: 01/20/2021
WASHER WHIRLPOOL MVWB835DW0
Near Austin, TX 78751
Wesley
Job Details: 01/20/2021
WASHER WHIRLPOOL MHW6630HW0 "Arrived onsite and extensively tested all water connections with the back removed and ran 2 quick wash cycles, was not able to produce a leak. Advised customer on findings and to call back in event of repeat failure."
Near Georgetown, TX 78626
Tommy
Job Details: 01/20/2021
OVEN WHIRLPOOL WFC150M0EW3 Arrived onsite for unit not heating. Upon arrival found unit control chattering with both bake and broil. Found voltage going to unit is correct. Ordering control office to reschedule due to part availability. ; ordrng 1 W11122557 (Control)
Near Austin, TX 78759
Scott
Job Details: 01/20/2021
WASHER MAYTAG MVW7232HW0 "Arrived on site for white residues left on clothes . Also unit had completely shut off a couple of times. Ran diagnostics no errors but control threw me out of diagnostics. Replaced control ,ran calibration and diagnostics wash. All checked normal. No water leaks detected at time of service. Job complete."
Near Andice, TX 78628
Lou
Job Details: 01/20/2021
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site to install previously diagnosed and ordered part. Due to the console failure, I removed and replaced the console and tested. Unit is operating as designed. Job completed."
Near Kyle, TX 78640
Richard
Job Details: 01/20/2021
MICROWAVE GE JVM1730DM1BB Arrived onsite for the microwave not working. During testing found that the fuse was blown. Tested microwave with my test fuse and found that the cap and mag caused the fuse to go out. Replaced cap and mag and fuse and microwave tested good complete