Arrived on site for arrange that is overheating. Inspected unit and work area. The customer advised that one side of her oven appears to heat quicker than the other side of her oven. Shes having issues with things burning. Tested the unit and found both elements working properly. Went ahead and replaced the thermostat due to overcooking and tested operation. Found the unit working as designed. I did find her door gasket was smashed and stiff. I did advise the customer that she could be having airflow issues causing uneven heating. Advised the customer how to properly remold out her gasket properly to ensure that her unit does not let heat escape the oven cavity. The unit is working as designed. Call complete.

"Arrived on site for customer complaint of lights dim in RC, found right side middle module failed, I replaced module, unit tested good.

"Arrived on site to replace failed valve, after replacing, unit tested good.

"Arrived on site to replace heater under special project, after replacing, unit tested good."

"Arrived on site for customer complaint of unit having lost cooling in freezer, when I arrived I found freezer at -6 degrees, RC at 40 degrees. I went ahead and replaced the freezer thermistor, unit tested good. ; used 1 W10280386 (Thermistor) from stock"

Arrived on site for a freezer that is not freezing very well and is leaking water on the bottom of the freezer. Inspected unit and work area. Found that the drip pan had been completely frozen over and ice was built up all the way to the heater causing airflow issues inside the freezer section.Steamed out the ice and unclogged the drain tube leading to the drip pan underneath the unit. Test of the unit and the unit is working as designed. Call complete.

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced user interface control and main control and tested the unit. The unit ran through an auto test as designed. Call complete.

Arrived on site for refrigerator thats not cooling either section. Inspected unit and work area. Confirmed the customers complaint and took an amp draw off the unit. Found the unit showing it reading .428 A. Hooked up my gauges onto the unit and found the low side in a vacuum at -22 psi in the high side at 95 psi. Checked for Dale leaks and found a leak at the dryer but could not find any other leaks present. Unit will need a sealed system repair done on this unit. Ordering all pertinent parts and the office will need to contact the extended warranty for authorization and contact the customer to reschedule service due to need for two hours on return trip.; ordrng 1 W10309988 (Compressor) and 1 WPW10643261 (RC Evaporator) and 1 WPW10239732 (FC Evaporator) and 1 W11506635 (Coupler) and 1 WPW10143759 (Drier)

Arrived on site for microwave not allowing door to shut properly or function. Upon arrival confirmed issue and after further inspection found the cars was due to the upper interlock assembly falling out of alignment causing lock to stay in the lock position at the door is open. After adjusting Interlochen reassembling unit found the microwave fully functional as designed and loud for proper opening and closing the door. Call complete

"Arrived on site for unit making loud sound when spinning. Upon arrival found unit makes loud noise when spinning on both low and high speeds. Noticed unit still makes noise when turning tub by hand. Inspected rotor, stator and slide. Unit make noise with rotor and slider removed. Need to replace gearbox, inspected wash plate and including wash plate in case it breaks during removal. Job complete"

Arrived on site for refrigerator needing previously diagnosed in Leval. Upon arrival installed required part reassembled and tested the icemaker as well as dispenser and found no signs of leaking and icemaker fully functioning as designed.

Arrived on site for unit making thumping sound. Upon arrival tested unit by spinning drum found piece of clothing article caught between front of drum and front panel. Removed the article and unit now spins correctly. Job complete

Arrived on site for dryer not heating. Upon arrival confirmed issue and after further testing found all thermal fuse is thermostats another heating hardware functioning within specs except for the heating element which I found completely burnt up with a broken coil. I installed a new element reassembled and tested the unit and found dryer code fully heat and operate as designed. Call complete

"Arrived on site to replace FR burner holder, FL burner head, and change orifices on FR burner holder, after replacing all parts, unit tested good, checked for gas leak with bubble solution on the burner holder I replaced, unit tested good."

Arrived on site for a washer not turning on and needing previously diagnosed main control main harness and actuator. Upon arrival reconfirm complaint and found a massive burn mark on the main control board. Replaced all three previously diagnose parts and then reassembled and tested the washer and found it could fully cycled through all settings as designed through fill agitation drain and spin with no leaks during repairs. Call complete

Arrived on site for microwave giving F1 E4 error code. Upon arrival confirmed issue found wiring to relay correct and door switch is functioning as designed in form customer that office would reach out to reschedule to replace main control within unit once availability of parts is known.; ordrng 1 WPW10446250 (Acu)

Arrived on site to replace panel. Replaced panel test unit and unit test good job complete.

Arrived on site to replace sump and motor. Pulled unit out opened new part and part was damaged. Ordering new sump and motor and manifold office to reschedule ; ordrng 1 W11416362 (Sump and motor) and 1 W11545334 (Manifold)

Arrived on site to test unit for unit leaking. Test unit and found damaged tub making unit lean to the left and making unit leak. Ordering new tub and pad office to reschedule ; ordrng 1 2hourjob (2 hour job) and 1 W10909756 (Tub) and 2 WP8268961 (Pads)s

Arrived on site to test unit for unit not heating. Test unit and heating element test good unit heating correctly. Advised customer to use rinse aid to help with drying cycle and also heating element turning white from calcium. Advised customer to run white vinegar through the unit to help with the calcium build up. Job complete.

Arrived on site to test unit for unit not draining. Test unit and found drain motor over heating. Test unit and unit test good job complete.

Arrived on site to test unit for unit not going up or down. Customer got the unit to go up and down before we showed up but customer wanted me to check unit for unit hitting cooktop grates when going up. Secured unit by tightening the screws test unit and unit test good job complete.

"Arrived on site to replace door bellow, after replacing, unit tested good.

Arrived on site and inspected range and found oven lightbulb has shattered. Removed broken light bulb base from socket and tested it with another lightbulb provided by customer and it is working properly. Job complete

"Arrived on site and inspected refrigerator and found no ice production, attempted to cycle icemaker manually but motor will not run. Also found right side fresh food door gasket is not in the door channel properly. After correcting this door is closing properly. replacement Icemaker cycled immediately and filled with water. Recommended that homeowner discard first two batches of ice, job complete"

Arrived on site to test unit for broken cooktop.

"Arrived on site to test unit for leak, customer stated that the only time it leaks is in a clean cycle when using afresh tablets, filled unit halfway did not detect any leaks, removed back panel and found a lot of sud Residue on washer floor and around tub vent, the Are producing excessive amount of suds and get pushed out from vent, advised to customer to use bleach instead and monitor unit if issue occurs again, at this time the unit is running as design with no leaks, job complete"

Arrived onsite for unit not draining and leaking. Upon arrival found unit filled with water leaking out of door. Tested unit and found drain pump energizes but not pumping. Drained all water with vacuum. Removed drain pump and found debris lodged in propeller. Removed debris and test unit. Unit now drains correctly. Tested operation of unit and unit operates as designed. No leaks present at this time. Job complete

Arrived on site to diagnose a washer that is causing long dry times. Found issue is actually caused by clogged external venting for dryer. Washer is working properly at this time and no further repairs needed. No leaks were found at time of service.

"Arrived on site for customer complaint of door not closing properly, I found hinge receptacles damaged and hinges needed replacing. I replaced receptacles and hinges, unit tested good."

"Arrived on site for customer complaint of burners not simmering, I adjusted all valves, unit tested good."

"Arrived on site to inspect unit for not turning without a screeching noise. Upon inspection the unit working normally but the belt was causing rubbing on cam, removed belt and found the motor was resistant to move. Ordering motor and cam. Office to reschedule ; ordrng 1 W11026785 (MOTOR-DRVE)"

Arrived on site to inspect unit for not allowing handle to sit right. Upon inspection found the units bottom set screw stripped and causing the issue. Tried to fix issue with no success. Office to reschedule ; ordrng 1 W10918272 (Right handle)

Arrived onsite for range with hot surface light stuck on. Upon inspection I found burners all good and all switches good as well. I am ordering 1x control.office to reschedule.; ordrng 1 W11165552 (Control)

Arrived onsite for range tilting forward. Upon inspection I found that the tilt brake was missing. I installed new brake with screws and reinstalled unit and tested by trying to tilt the unit forward and the unit stayed in place. Job complete.

Arrived onsite for dryer with steamer function stuck on. Upon inspection I found that the customer did want or use the steam function. So I disconnected the water line that when to the valve and turns the steam function off though the units operating menu

Arrived onsite for refrigerator door not aligned. Upon inspection I found fc door damaged and hinges bent. I am ordering 1x top hinge 1x bottom hing and fc door. Office to reschedule.; ordrng 1 LW11091610 (Right door) and 1 W11292872 (Hing) and 1 W11409290 (Top hing)

Arrived onsite for dishwasher not washing. Upon inspection I found that there was a motor not running code. I replaced Sump&motor and tested unit and found unit operating as designed. No leaks. Job complete

"Arrive for rang oven not heating pats 220*, upon inspection I found that the harness going from the bake element was showing open. I replaced the harness and tested the unit and found the unit operating as designed. Job complete."

"Arrived on site to inspect range oven door glass coming off. Upon further inspection, I found the right side of the outer door glass hanging off. I found the handle mount screw, on the right side, was not installed correctly to the cross bar. I removed the oven door and screw and realigned the cross bar with the handle and outer door glass and installed the mounting screw and tightened. I found the left screw was loose so I tightened it also. Reassembled the door and placed it back on the unit and tested. Adjusted the flames on the front two cooktop burners. Unit is operating as designed. No gas leaks detected during service, job completed."

Arrived on site to install previously diagnosed part. Customer provided the control panel that they purchased from the manufacturer. I removed and replaced the control panel and tested. Unit is operating as designed. I re-quoted the customer and office to take care of fees. Job completed.

Arrived onsite for unit still not making ice. Checked all possible issues couldnt not find the issue. Called tech line. Said to check the ice maker and if the ice maker is not get correct voltage the ice maker may need to be replaced. Spoke with Chris got sr#7733185028. Replaced the ice maker. Ice maker started working and called for water and filled with no issues. No issues at this time. Job complete ; ordrng 1 W10508673 (Ice maker harness)

"Arrived onsite lights not working in the unit. Looked at the unit and saw that all of the lights were dim. Replaced top left, left side of the cabinet 3rd light and right of the cabinet 3rd light and bottom left light of the cabinet. All LEDs working. No issues at this time."

"Arrived on site to inspect range oven smoking. Upon further inspection, the customer advised they were baking and then they saw a red glow in the back left corner of the oven. I removed the bottom panel and found the bake element had shorted out in the back left corner. I contacted Whirlpool Safety and reported my findings. They advised that the report is documented on SR #7733090948. I am ordering the bake element and office to schedule return service due to the availability of the part. ; ordrng 1 W10779716 (Bake element)"

"Arrived on site to inspect dryer not heating. Upon further inspection, I tested airflow using my vent test kit and the unit failed two tests showing poor airflow. I removed the vent tube wt the back of the unit and retested and it passed (photos). Using my borescope, I checked the vents in the wall going up to the roof and found the vents clogged with lint. While testing the unit, I could hear a squeaking noise. I disassembled the unit and cleaned the rollers and axles and vacuumed the lint from the unit. Reassembled the unit and retested and unit is operating as designed. No lint observed at the end of service, job completed."

"Arrived on site to replace FL ignitor and test, after replacing, unit tested good."

Arrived onsite to install previously diagnosed pat. Upon arrival I installed new gearcase and tested unit and found unit agitating and going into spin. While I was under the washer I found that the pulley was deformed and damaged causing it to rub on the Guard making a noise

Arrived onsite to install previously diagnosed parts. Replaced water tank reservoir. Customer provided new water filter. Purged unit and unit dispenses as designed. No leaks present at this time.

Arrived onsite for on/start. Button not responding. Upon arrival found Start and cancel button not responding. Need to replace console. Replacing console under warranty due to being replaced less then a year ago. Replaced console and unit operates as designed. No leaks present at this time. No leaks present at this time. Job complete

"Arrived onsite for unit not operating with a F9-E0 error code. Upon arrival turned off power at breaker. After several minutes flipped breaker and error code went away. Test unit by heating cup of water for 1 minute. Unit heated as designed. Tested oven by preheating to 350; and unit tripped breaker. Reset breaker and test unit again. Unit began to pre heat. Canceled the preheat and tested broiler,unit tripped breaker. Pulled unit from wall to check wiring connections on junction box. All connections are secured. Checked all wiring for possible shorts. All wiring is good.Called techline for assistance. Tech had me recheck wiring and for wires arcing. Everything tested good. Tech asked what breaker was used and there is a gfci break 40 uploaded pic on SD. Tech had me keep flipping breaker until unit preheated to 350. Unit preheated to 350 and ran continuously. Tech said there is a service pointer for this type of oven that flipping breaker until unit stays on eventually corrects this issue. The home builder will be having electrician replace the 240 breaker and call us back if there are continued issues. Tech said if issues continue,he recommends replacing both elements The tech gave SR#7733182640. Job complete"

"Arrived on site to inspect unit for loud clicking noises, upon inspection found the units slider teeth slipping against the rotor teeth and the clutch not engaging. Customer needs the parts ordered to fix issues, office to reschedule ; ordrng 1 W10915701 (ROTOR) and 1 W10754448 (CLUTCH)"

Arrived on site for a range with the oven 25?F off. The customer stated they had the inspection and the inspector found the unit 25?F off and was using a thermometer inside. I preheat and ran the unit at 350?F and I found the units average temp to be correct. I informed the builder on how the unit temps swing and on the proper way to check temps on the unit. The unit is working as designed. Call complete.

"Arrived on site for a refrigerator not cooling on either side. Upon arrival the customer stated they could hear a click and rattle every few minutes. I unplugged the unit and then plugged it back in to jumpstart the compressor. I could hear the start device and compressor overloading. Due to this I installed a new start device and cap. I tested the unit and found the same issue occurring. I then checked voltage to the compressor and found a good 120VAC I also measure amp draw to the compressor and found it would jump to 19 amps, drop to 8 amps for a few seconds, and then cut out. This indicates a faulty compressor and SS. I am ordering all SS parts. Office to reschedule with a SS tech. ; ordrng 1 W11546692 (Evap) and 1 W11370574 (Compressor) and 1 W11506635 (Access Valve) and 1 WPW10143759 (UV Drier) and 1 R600 (R600) and 1 Lokrings (Lokrings)"

"Arrived on site to install previously diagnosed parts. I installed the harness, socket, turntable motor, and control. I then tested the unit with a MW safe cup of water and found it working as designed. Call complete."

Arrived on site for a refrigerator not cooling. I found the start device and cap bad. Found wrong part in start device box. Ordering correct part and office to reschedule to install. ; ordrng 1 WPW10197428 (Start Device)

Arrived on site for a microwave with the light not working. I replaced the socket and the unit is now working as designed. Call complete.

Arrived on site for dishwasher with broken rack wheels. Upon arrival customer also stated they wanted a full assessment to know whether or not they should replace unit or not as a whole. Upon arrival confirmed complaint and found that the front left upper rack will mount broken and the right and left side rails were also bent not lower unit to sit properly in the dishwasher. Also found door seal failing as well as motor leaking and seized up even though it was getting 120 V it was stuck and not operating. At time of completing diagnosis customer stated that with the amount of parts needed they wanted to go ahead and shop around for a new unit versus making any repairs. Reassembled unit collected service fee call completeWPW10247394 (motor asm)

Arrived on site for range needing previously diagnose burners oven sensor and control. Upon arrival inside all needed parts reassembled and tested unit and with customer supervision found that the two top big burner still not working (per how customer was instructed from lowes salesman) as designed. called techline and spoke with Austin sr#77333184863. Austin stated burners turning on without pressure plate being activated is normal opera but for best use the pressure plate would need to be depressed. Techline instructed me to refer customer to part instructions sheet (W11390126). Customer expressed dissatisfaction from whirlpools claim wants wants to contact whirlpool for further assistance. Call complete

"Arrived on site to inspect unit for leaking, upon inspection found the unit leaked from under the door. Replaced inner door and moved over all hardware. No change was found and door still leaked. Ordering dispenser and returning with gasket. Office to reschedule ; ordrng 1 WPW10671905 (DISPENSER)"

"Arrived on site with JI for install of previously diagnosed parts. Unstacked dryer and installed pressure sensor. Tested and unit is still doing the same thing. Installed new ACU and tested. Unit now functioning as designed. Tested with drain and spin as well. No issues at this time, no water leaks detected, job complete."

Arrived on site for refrigerator with LEDs going out. Upon arrival confirm complaint and found the freezer LED wires broken as well as the top back left RCLED shorting out after replacing both LEDs I reassembled and tested the unit and found all LED functions have fully restored and working as designed. Call complete; ordrng 2 W11239944 (Module (Tg truck stock) (dont order))s

"Arrived on site to test unit for no cooling, tested unit found compressor running pulling.30 amps, evap fan is running, removed evaporator cover and found only a little frost buildup on capillary tube and sound like water running through the evaporator, will need sealed system to fix cooling issue, ordering compressor, evaporator, dye drier, access valves, LOC ring kit with all necessary loc rings and nitrogen, request in two hours on returning trip office to reschedule; ordrng 1 W11546692 (Evaporator) and 1 W11504449 (4/2NRAL00 (Capillary Tube to Evaporator)) and 1 W11506619 (8NKMS00 (Suction Line to Evaporator)) and 1 W11580057 (Compressor) and 1 W11504415 (8.5/8 NR MS 00 (Suction Tube to Compressor)) and 1 W11504431 (7/5NRMS00 (High Pressure Side to Compressor)) and 1 W11506619 (8NKMS00 (Process Tube to Compressor)) and 2 W11506635 (Access valve)s and 1 WPW10143759 (UV drier) and 1 LOCringkit (LOC ring kit) and 1 R600kit (R600kit) and 1 Nitrogen (Nitrogen)"

"Arrived on site to test unit for no cool , tested unit found compressor creating loud rattling sound and after about 5-10 seconds shuts off, getting 8-10 amp spike right before it shuts off and gets hot fast, will need sealed system to fix issue, ordering evaporator,compressor, access valves and lock ring , requesting 2 hour on return visit, office to reschedule ; ordrng 1 W11370574 (Compressor) and 1 W11504415 (8.5/8 NR MS 00 (Suction Tube to Compressor)) and 1 W11504431 (7/5NRMS00 (High Pressure Side to Compressor)) and 1 W11506619 (8NKMS00 (Process Tube to Compressor)) and 1 W11282685 (Evaporator (research Part)) and 1 W11504419 (8/7 NR AL 00) (Suction Line to Evaporator)) and 1 W11504449 (4/2NRAL00 (Capillary Tube to Evaporator)) and 1 R600/kit (R600/kit) and 1 Nitrogen (Nitrogen) and 1 LOKringkit (LOK ring kit) and 1 WPW10143759 (DRIER UV) and 2 W11506635 (Access valve)s"

"Arrived on site to test unit for burning smell, tested unit found customer has put unit into clean cycle, grease started to burn off, and the customer turned off breaker, tried to unlock unit but unit stayed closed because cycle has not completed, door was manually opened but the lock was now in the way and would not allow door to close, not able to turn off light and heat escaping, not heating to desired temp, was able to unlock the lock and put it in proper position, advised customer not to use clean mode in future to prevent damage to unit, tested unit to 350, unit is heating running as designed, no burn smell detected job complete"

"Arrived on site to replace previously diagnosed ice maker kit, replaced ice maker, put ice maker through diagnostics cycle, ice maker completed cycle and filled with water, unit running as designed job complete"

Arrived on site for cooktop burner not working. I inspected the unit and work area. I found the front right center switch intermittently not working. I quoted customer for the switch. Reschedule for Monday 3/21/22. Ordering switch. Customer will pay full amount on return trip; ordrng 1 WB25T10102 (Halogen bulb) and 1 W11088181 (Switch)

"Arrived on site to test unit for LED modules not working in RC, tested unit found 4 led modules out in RC, called tech line was advised to follow recent service pointer released on this issue, all 10 LED modules will need to be replaced at once to the proper part number W11484836, all housing will need to be inspected for corrosion and moisture, if any found will need to report back to tech line for documentation, Sr#7733184394, if inverter is determined band, it will also will need to be replaced, ordering parts and requesting 2 hours on return visit, office to reschedule ; ordrng 10 W11484836 (LED module)s and 1 Cnote (2 hours on return visit)"

Arrived on site for oven showing fan error code. I inspected the unit and work area. I found the fan not coming on during bake. I gained access to fan and found it receiving good voltage. I quoted customer for the fan and build. I installed the new fan. I reassembled the unit and tested it. It is now working as designed. Customer paid in full with check #17020. Job complete.

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replace the motor and belt and found the cam sent with me had been properly used and damaged. Went ahead and installed it for now anyway. The customer advised that she had also requested that her dispenser be fixed because the bezel was broken. Ordering basil and re-ordering the cam. Rescheduled customer to 3/18. ; ordrng 1 W10721967 (Cam) and 1 W11550898 (Dispenser bezel)

Arrived on site to install new upper LED module. Replaced and verified lights stayed bright and didn't dim. Call complete.

"Arrived on site to diagnose refrigerator that isn't dispensing water. Innarrival customer advised me another company has already replaced the valve and water line, but linens freezing in the door. Company recommended new door. Confirmed diagnosis and verified line is freezing in the door due to failing insulation in the door. Ordering new door and autho for door and seal. Office to schedule with AHS approval. ; ordrng 1 WR78X11420 (Freezer Door) and 1 WR24X20454 (Door Gasket)"

"Arrived on site to diagnose dryer that door isn't staying closed on. Checked door and found door is sagging due to a bad hinge, and broke the strike and catch. Unit needs new strike catch and hinge to fix the door. The unit is also not heating. Checked airflow and found bad airflow. Unit needs hinge, strike, catch and failed internal safety devices due to overheat. Landlord will contact office with estimate approval or denial.; ordrng 1 137105100 (Hinge) and 1 3204267 (Thermostat)"

Arrived on site to diagnose range that was not thoroughly heating items when baked. Housing inspector said unit was off in terms of temp. Ran Temps and calibration. Found average temp of 343. Adjusted calibration from -20 to -10. Unit now heating as designed. Call complete.

"Arrived on site to inspect washer not working. Upon further inspection, I found the unit unplugged. Plugged it in and immediately the drain pump came on, but it was not draining the water. I attempted to place the unit in diagnostics, and it failed. I tried one more time and this time it was successful. I found it showing error code F9E1-drain pump failure. I tested the pump at the control and found it good. Attempted to drain the water from the unit and it failed. When I went to continue with testing the unit shut down. I tilted the unit back and using my shop vac, I removed the water from the unit and inspected the drain pump. I find metal pins inside the pump. Cleared the debris and reinstalled the pump. I removed and replaced the main control and retested and unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site to diagnose dishwasher that isn't washing or drying dishes. Checked errors F7E1, F5E1. Ran diagnostic and found unit fills but doesn't engage, diverter just spins. Unit needs new sump and motor at minimum, unable to verify heat since unit is stuck in flood state.Ordering sump. Return visit set for 3/21. Office to collect service Fee via CC on file of $139.99 + tax, total $151.54. ; ordrng 1 W11230103 (Sump and Motor)"

Arrived on site to install previously diagnosed inlet valve to resolve no cold water. Replaced valve and tested unit. Verified all is working as designed.

"Arrived to inspect thin ice and excessive heat. I found the hot side of the sealed system was above 160 degrees, verified via thermography and is excessive and caused by a failing compressor. Office to order parts and schedule with SO 332831. No leaks observed during service and please allow 3 hours for return service.; ordrng 1 WPW10605286 (Compressor) and 1 W10843121 (Non uv dryer) and 1 WPW10218037 (Evaporator) and 1 W10913906 (Access valve)"

"Arrived on site to install previously diagnosed parts, removed old parts, installed new gearcase and slider, reassembled unit and calibrated the new gearcase and then ran a diagnostics test cycle. Unit working as designed and ensured to install a new zip strip properly to drain hose. No water leaks observed, job complete."

Arrived on site to replace previously ordered parts for microwave. Replaced control and tested unit. Found all is functioning properly at this time.

"Arrived on site to inspect refrigerator temps. Upon further inspection, I tested temps in the FC=23 degrees and RC=38 degrees. I disassembled the FC section and found ice at the bottom of the FC evap,cover. Using my steamer, I removed the ice and removed the evap cover and found ice on the evaporator; a sign of the unit not defrosting. I tested defrost mode in test 38 and the unit began to defrost. I removed the ice and removed and replaced the evap motor harness and tested unit in test #4. Unit is operating as designed. No water leaks observed during service, job completed."

Arrived onsite and found broken fridge switch. Replaced door switch. Unit is now operating as designed. All checks good. Advised customer on repair.

"Arrived onsite and replaced failed shifter, symptom unchanged, called techline and spoke with Austin #7733184512Verified new shifter and harness are good from control but old shifter is open line. Techline suggested old shifter may have killed the control because the control wont energize the shifter now. Ordering ACU to complete. ; ordrng 1 W11419171 (Acu)"

Arrived onsite and inspected oven for unpleasant smell during bake. Determined unit is operating normally and safely and advised customer on findings. Provided advice on venting options and safety measures. All checks good.

Arrived onsite for unit not running at all. Verified power at wall. Found failed timer motor and no power from blue wire to switch or fuse. Replaced timer. Called techline and began checks after timer replacement did not resolve. Determined L1 shorted to neutral in supply. Improper voltage at power block. Advised customer that electrician would be need to resolve issue. ; O-emld tckt

"Arrived on site to install previously diagnosed parts. I installed the control and then tested the unit. I found the unit now running as designed. I went to install the gearcase and splutch. I found no gearcase oil, the shaft was in good shape and had no play, and there was no noise in the spin. However, I did find that the splutch had some wear on the gears and needed replacement. I replaced the splutch and then tested the unit again. I ran a calibration cycle and test cycle. I found the unit now running as designed. Call complete."

"Arrived on site for dead oven . Found thermal fuse blown . Replaced fuse . No error codes , ran preheat. No issues found .

"Arrived on site for filter popping out of housing . After several attempts ,did manage to get filter to stay put . Water pressure is checking normal. No unusual dispensing of chatter . Ordering filter head and valve . No water leaks detected at time of service. Call to set return ; ordrng 1 W10179146 (Valve)"

"Arrived on site for,replaced gearcase , cam ,belt . Ran diagnostics wash all checked normal. No water leaks detected at time of service. Job complete"

"Arrived on site to test unit for FC not getting cool enough, tested unit found evaporator only has 3 back coils frost on them , compressor running all the time causing it to over heat and turn off, GFCI plug never trips, after speaking to Susie, sealed system will be needed to fix cooling issue, customer would want this done asap, ordering compressor, evaporator, UV dye drier and access valves office to reschedule ; ordrng 1 W11407409 (Evaporator) and 1 W11267620 (Compressor) and 1 WPW10143759 (UV dye drier) and 2 W11506635 (Access valve)s"

Arrived on site for fridge still leaking from top. Found icemaker has leaking and thermistor failed .ordering ice maker . Left icemaker off . No other leaks detected at time of service. Call to set return ; ordrng 1 WPW10764668 (Im)

Arrived onsite for dryer making noise during use. Upon inspection found front of drum scraping the front door panel. Drum appeared to be out of round. Will need to replace drum. Ordering seal if not supplied with drum. Office to reschedule ; ordrng 1 3391834 (Drum assy) and 1 W10823581 (Door seal) and 1 279264 (Seal)

"Arrived on site to replace previously diagnosed console control and appliance manager, called tech line to confirm parts were needed sr#7733182324 replaced parts, tested unit, unit now running as designed, advised customer to call Wi-Fi team to ensure updates were received, job complete"

"Arrived on site to install previous diagnose parts. I gained access to the icemaker heater and replaced it with the bimetal, I replaced the UI. I reassembled the unit and found it working properly. Job complete."

"Arrived on site to inspect washer not working. Upon further inspection, I found the unit unplugged. Plugged it in and immediately the drain pump came on, but it was not draining the water. I attempted to place the unit in diagnostics, and it failed. I tried one more time and this time it was successful. I found it showing error code F9E1-drain pump failure. I tested the pump at the control and found it good. Attempted to drain the water from the unit and it failed. When I went to continue with testing the unit shut down. I tilted the unit back and using my shop vac, I removed the water from the unit and inspected the drain pump. I find metal pins inside the pump. Cleared the debris and reinstalled the pump. I removed and replaced the main control and retested and unit is operating as designed. No water leaks observed during service, job completed."

Arrived onsite for right front burner not functioning. Upon inspection found terminal to element failed. Will need element replacement and possibly cooktop harness. Ordering parts. Need parts research on harness. Needs AUTHO. Office to reschedule.; ordrng 1 WB30T10146 (Right front element) and 1 Partsresearch (Cooktop harness) and 1 WB24T10058 (Rf switch) and 1 NeedsAUTHO (Needs AUTHO)

Arrived onsite and found unit occasionally not igniting bake. Found microwave convection rack stored in oven drawer and shorting bake ignition. Advised customer on findings and removed the rack to unobstructed the bake harness. All checks good. Unit is now operating properly.

Arrived onsite for partial cooling failure and found control issue causing incomplete and irregular defrost. Ordering updated control to repair. ; ordrng 1 W11253128 (Control)

"Arrived onsite for loss of cooling in the freezer. Exposed evap and tested. Found compressor and fans are running but absolute no cool. If scheduling, please bring compressor, evap fan and condenser fan to address increased fan noise concern."

Arrived onsite for f8e4. Found possible sudsing problem causing slow leak that trips switch toward the end of the load. Adjusted switch housing to repair and advised customer on sudsing concern. All checks good.

"Arrived onsite and found control unresponsive and light off. Began checking power supply and verified proper voltage. Secured connections tight at wall and pump. After verifying and removing unit from power, unit was responsive and began to produce ice properly. Advised customer on findings. And diagnosed as a loose power supply connection. No charge due to callback"