We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Marble Falls, TX 78654
Cliff
Job Details: 05/31/2021
Arrived on site to diagnose a washer that is not cycling. Found faulty inlet valve and replaced it. All is working properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS04
Near Austin, TX 78738
Brandon
Job Details: 05/31/2021
"Arrived on site for customer complaint of unit not dispensing water, found failed control and UI communication issues, I replaced both parts, unit tested good. ; ordrng 1 W11451366 (Filter head)"
We serviced a
KITCHENAID DISHWASHER
Model KUDC10FXSS7
Near Lakeway, TX 78738
Robert
Job Details: 05/31/2021
Arrived on job for leaks again. Found the dishwasher returned back to a forward tilt pushing water out in wash cycle. Corrected placement again.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Georgetown, TX 78633
Lou
Job Details: 05/31/2021
"Arrived on site to inspect refrigerator with frost in RC section. Upon further inspection, I found frost built up in the right side of the FC door and rail. I found the unit not leveled and the doors not closing properly. Inspected the RC evaporator and it was good. I found the RC evap drip pan warped in the middle. Installed 2 shims to the drip pan to level it out. Leveled the unit and raised the right RC door to sit evenly with the left RC door. Tested the doors/drawers and all are operating as designed. Removed the remaining frost on the FC door/rail. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JZ1
Near Dripping Springs, TX 78620
Brandon
Job Details: 05/31/2021
"Arrived on site for customer complaint of f2e1 error code, found failed control, I replaced control, unit tested good."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Manor, TX 78653
Matthew
Job Details: 05/31/2021
"Arrived onsite for washer not spinning clothes out. Upon inspection found signs of failed gearcase, actuator and suspension. Will also need to order cam, belt, hub and wash plate. Will need 2 hr and AUTHO. Office to reschedule. ; ordrng 1 2HR (2 HR) and 1 AUTHO (AUTHO ) and 1 W10528947 (drive hub kit) and 1 W10721967 (drive pulley) and 1 W10752283 (washplate) and 1 W11239857 (belt) and 1 W11454734 (GEARCASE )"
We serviced a
MAYTAG DRYER
Model MED5630HC2
Near Hutto, TX 78634
Wesley
Job Details: 05/31/2021
Arrived onsite and found failing console. Replaced console to repair. Unit is now operating as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Austin, TX 78758
Scott
Job Details: 05/31/2021
"Arrived on site , found old actuator on unit . Actuator failing . Customer also complained about door latch just clicking . Ordering actuator and will replaced latch on return . Call to set return ; ordrng 1 W10913953 (ACTUATOR )"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Austin, TX 78747
Brandon
Job Details: 05/31/2021
"Arrived on site for customer complaint of unit not making ice, found 120v getting to ice maker, found pins to be in good shape, found ice maker failed in diagnostic tests, ordering ice maker. ; ordrng 1 Cnote (Office to reschedule)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ
Near Leander, TX 78641
David S
Job Details: 05/31/2021
Arrived on. Site for unit not draining properly. I inspected the unit and work area. The customer showed me the door it not staying down and is being pulled back up. I found the right hinge missing the friction pad. I also found the insulation stuck in the hinge and the unit not leveled correctly. I corrected the level and the insulation. I put the unit Into a diagnostics cycle and found all functions working properly. I am ordering the friction pads to complete the repair. ordrng 2 WP8268961 (Friction pads)s
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Manchaca, TX 78652
Kevin
Job Details: 05/31/2021
"Arrived on site and inspected washer and found actuator arm has come out of cam kit ring, replaced actuator per service pointer. Ran an automatic test cycle and then a calibration after replacement and washer is operating normally, job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM2
Near Georgetown, TX 78633
Lou
Job Details: 05/31/2021
"Arrived on site to inspect dishwasher not level. Upon further inspection, I found the unit was lifted up in the front. Re-leveled the unit and tested. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL WASHER
Model WTW5105HC0
Near Holland, TX 76534
Kayman
Job Details: 05/31/2021
Arrived onsite for washer making loud noise in spin and shaking badly. Upon inspection I found no stored error codes in the unit. I found that when spin is engaged I can hear the unit scratching and as the RPMs increase the scratching gets worse at some points but the noise is consistent with a failing gearcase. I am ordering a gearcase (W11423758) cam(W10721967) belt(W11239857) all other functions worked as designed in diagnostics. No leaks detected. Office to R/S due to part availability. ; O-emld tckt
We serviced a
WHIRLPOOL DRYER
Model WED5100HC0
Near Holland, TX 76534
Kayman
Job Details: 05/31/2021
Arrived onsite for dryer not drying clothes on first cycle. Upon inspection I found the vent test kit showing poor air flow with the vent hose attached and good flow when detached. I found only a 3 ft run to the outside and I could see the yard so there was no obstruction in the vent. I ran temp tests and found the unit cycling as designed but in sensing mode it would cut off quickly. I replaced the thermistor and advised the customer to monitor the unit but as of now the unit is working as designed. Job complete.
We serviced a
WHIRLPOOL DRYER
Model WFC8090GX0
Near Austin, TX 78737
Robert
Job Details: 05/31/2021
Arrived on job for complaints of code.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Leander, TX 78641
Justin
Job Details: 05/31/2021
Arrived on site for a dish washer with an upper rack not pulling out. Upon father inspection I found the back left wheel came off track. I was able to remove and inspect the rack/rail and I found the. in perfect shape. I found the rack works as designed and advised customer not to overload the rack. Call complete.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 05/31/2021
Twenty minutes after departing customer called me to state it had shut down and locked the lid exactly as it had done before. Went back to home and found board not responding to voltage. Ran test on board and found board faulty. Removed control and installed new control. Washer running as designed.
We serviced a
SAMSUNG OVEN
Model FX510BGS
Near Austin, TX 78757
Scott
Job Details: 05/31/2021
"Arrived on site for oven not heating . Found igniter had failed . Replaced bake igniter , oven preheated normally no gas leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Cedar Park, TX 78613
David S
Job Details: 05/31/2021
Arrived on site for fridge freezing food items. I inspected the unit and work area. I gained access to the freezer evaporator. I found a partial frost pattern on the freezer. I tested the thermistor and found the thermistor getting 5vdc and showing within range and changing when I apply heat. I gained access to the fresh food thermistor and found 3.45 vdc being supplied to the thermistor. I swapped in a new control and found the same voltage. I swapped in the old control and tested resistance. I found the rc thermistor in range and changing when applying heat. I am recommending a sealed system repair for this unit.the office will reschedule when we have an eta on the parts.; ordrng 1 WPW10507886 (Compressor) and 1 W10836706 (Evaporator) and 1 W10843121 (Uv dryer) and 1 W10913906 (Access valve) and 1 Sealesystem (Sealed system)
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW4
Near Austin, TX 78730
Kevin
Job Details: 05/31/2021
arrived on site and inspected washer and found lid latch is not working. After replacing that latch washer is operating properly, job complete"
We serviced a
KENMORE REFRIGERATOR
Model 106.5113321
Near Weir, TX 78674
Kayman
Job Details: 05/31/2021
Arrived onsite for refrigerator with no ice and no water. Upon inspection I confirmed the complaint but found ice in the bin but the cubes were small and not correctly shaped. I found the water supply at the wall was turned off. The kitchen had recently been remodeled. I turned the water on and tested the dispenser. The unit is now dispensing water as designed. I advised the customer to monitor the unit and let us know if ice production does not return.Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Manchaca, TX 78652
Kevin
Job Details: 05/31/2021
"Arrived on site and found several interior lights are out, replaced them and all lighting is now working properly, job complete"
We serviced a
WHIRLPOOL COOKTOP
Model G7CE3635XS01
Near Leander, TX 78641
David S
Job Details: 05/31/2021
Arrived on site to install cooktop knobs. I replaced two knobs and tested the cooktop. It is working as designed. Job complete.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near Round Rock, TX 78681
Tommy
Job Details: 05/31/2021
Arrived onsite for oven panel not operating correctly. Upon arrival found UI unable to read touch. Reset a breaker. Ordering unit stainless console. Office to reschedule upon receiving.; ordrng 1 W11296171 (Console stainless)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ04
Near Andice, TX 78628
David S
Job Details: 05/31/2021
"Arrived on site for fridge with complete no cool. I found the unit powered off. I plugged the unit back in and found the compressor not coming on. I checked voltage to the compressor and found 120 vac. I swapped in a known good start device. I found the compressor turning on and off. I checked the windings on the compressor and I found the run winding open.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF305ESS02
Near Leander, TX 78641
David S
Job Details: 05/31/2021
Arrived on site for fridge not cooling. I inspected the unit and work area. I checked the thermistors and found them in good condition. I checked all the fans And found them working. I replaced the hv control and set the unit to basic defrost. The customer stated the unit was not cooling in the fridge a couple of days ago but is fine now. The unit is working as design job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS01
Near Georgetown, TX 78628
Tommy
Job Details: 05/31/2021
Arrived onsite for previously diagnosed parts. Upon arrival replaced unit motor evap and tested. Found unit is now operating as designed. Job Completed. Spoke with customer on giving unit 48 hours to cool.
We serviced a
KENMORE WASHER
Model 110.3163361
Near Manor, TX 78653
Matthew
Job Details: 05/31/2021
Arrived onsite for washer having lid lock issues. Ran diagnostics and found stored error code for latch failure. Tested latch and was not functioning. Customer had same issue previously. Replaced latch. Tested unit and unit is functioning properly. Job complete
We serviced a
KITCHENAID VENTHOOD
Model KVUB600DSS2
Near Georgetown, TX 78628
Tommy
Job Details: 05/31/2021
"Arrived onsite for previously diagnosed parts. Upon arrival found unit didnt need transformer, tested voltage at bulbs found it was correct. Used jumper and tested bulbs individually found both had failed. Upon speaking with customer on LED diagnoses customer canceled service. Job Completed."
We serviced a
WHIRLPOOL WASHER
Model WTW7040DW1
Near Georgetown, TX 78633
Lou
Job Details: 05/31/2021
"Arrived on site to inspect washer turning on by itself. Upon further inspection, the customer advised that the dispenser is leaking water and the unit came on by itself at 2am. I placed the unit in diagnostics showing error codes F3E2, F8E6 & F2E1. Attempted to clear the codes and it failed. I calibrated the unit in test 52 then tested in test 51. Unit operated as designed. At the end of testing, the water continued to enter the unit (photo). I attempted to place the unit in diagnostics again and it failed. After a few more attempts, I was able to get it back into diagnostics and tested the valve and it continued to dispense water after being turned off. I tilted the unit back and found gearcase oil on the rotor and all four panels. I advised the customer of my findings and am ordering the gearcase, slider, clutch, console, inlet valve, CNOTE-AUTHORIZATION & CNOTE-LSO PER CUSTOMER REQUEST. ; ordrng 1 W10858298 (Console) and 1 W11220230 (Inlet valve) and 1 W11455453 (Gearcase) and 1 W10734521 (Slider kit) and 1 W10754448 (Clutch) and 1 CNOTE (LSO PER CUSTOMER REQUEST) and 1 CNOTE (AUTHORIZATION)"
We serviced a
KITCHENAID REFRIGERATOR
Model KSSP48QHS00
Near Lago Vista, TX 78645
Justin
Job Details: 05/31/2021
"Arrived on site for a refrigerator not cooling. Upon arrival the customer stated another company already replaced the bi-metal, thermostat, and had someone unplug something on the control. I checked the temps and found both the RC and FC at 70?F. I gained access to the compressor and found it running very week. I then gained access to the evap and found the fan working as designed. However there was an ice ball at the cap tube and you could hear the refrigerant spit out. There was also an oily substance on the evap cover. This indicates a SS failure. I quoted the customer for a compressor, evap, access valve, and a dye-drier. Ordering all parts and office to reschedule. ordrng 1 SSTech (SS Tech) and 1 W11506635 (Access Valve) and 1 WPW10143759 (UV-Drier) and 1 4388575 (Evap) and 1 W10309995 (Compressor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Round Rock, TX 78664
Wesley
Job Details: 05/31/2021
Arrived onsite and found frosted over evap. Advised customer on defrost and needed parts. Office to reschedule. ; ordrng 1 W11545823 (Harness) and 1 WP2323198 (Defrost heater) and 1 W11203924 (Control)
We serviced a
GE REFRIGERATOR
Model PSHS9PGZBCSS
Near Austin, TX 78732
Robert
Job Details: 05/31/2021
Arrived on job for complaints of control not working properly. Interface not working properly will need to replace control. Not recommended for repairs the components around that area will likely break in process cause need for additional repairs. ; ordrng 1 WR55X11031 (interface dispenser)
We serviced a
KENMORE WASHER
Model 110.2690169
Near Georgetown, TX 78633
Lou
Job Details: 05/31/2021
"Arrived on site to inspect washer not getting cold water. Upon further inspection, I tested the unit in spin cycle and found the cold water would only trickle in. Inspected the valve and found debris in the screens and the cold valve open.I removed and replaced the valve and retested and unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL MICROWAVE
Model KMBP100ESS03
Near San Marcos, TX 78666
Noah D
Job Details: 05/31/2021
"Arrived on site to inspect unit for not starting when closed, upon inspection found the customer was lightly closing the unit, instructed customer on closing the door to engage second switch which worked to specs. Complete"
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Lago Vista, TX 78645
Justin
Job Details: 05/31/2021
Arrived on site for a washing machine not draining. Upon arrival I found the unit unplugged. I plugged the unit in and the drain pump immediately kicked on. I found the control sending continuous voltage to the pump. I tried to put the unit into diagnostics mode but was not able to. This indicates a bad control. I replaced the control and then ran a diagnostics cycle. The unit ran through as designed. No leaks observed at the time of service. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Marble Falls, TX 78654
Cliff
Job Details: 05/31/2021
"Arrived on site to diagnose a refrigerator that is not cooling properly. Found communication failure between controls and sensors causing defrost failure in rc. Main control, ui, and rc harness will need to be replaced to complete repairs. Office to set return appointment. ; ordrng 1 W11387386 (Ui) and 1 W11087438 (Fan and harness), states that autho needed"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS00
Near New Braunfels, TX 78130
Andrew
Job Details: 05/31/2021
"Arrived on site to test unit for not cooling and power outage alert every hour. Found compressor amp draw was fluctuating around 2amps. Also found low side lines from compressor frosting up. Was not able to finish diagnostic test 4 without unit kicking off and PO alert. Found pantry UI compartment had enough water built up where connections were grounding out causing PO. Used electrical cleaner and dried connections. No signs of corrosion. Assembled unit and amp draw dropped from 2amps to 1.1amps from compressor, and low side lines not frosting up. Pantry UI was causing 3-way valve issues. Advised customer to thaw unit for 24-36 hrs to allow frosted evaporators to clear and thaw and to monitor unit once fully thawed. Both RC and FC evap motors operating as designed. Condenser motor working as designed.
We serviced a
GE MICROWAVE
Model JVM3160EF2ES
Near Hewitt, TX 76643
Jonathan M
Job Details: 05/31/2021
"Arrived on site for a microwave that is tripping the breaker is soon as you press start. Inspected unit and work area. Confirmed customers complaint and tested switches. Found the monitor switch the primary issue with the switch not opening and closing properly. Replaced monitor switch and tested unit. Unit began heating as designed. However as soon as you open the door, the unit with then tripped the breaker. Spoke to PR and was advised to go ahead and replace the primary switch as well. Unit still did the same thing. He then advised the issue would have to be with the main control power relay and order the main control for repair. Ordering part in office will need to contact the customer about a return date due to an out of stock part.; ordrng 1 WB56X31233 (slate control panel)"
We serviced a
MAYTAG DRYER
Model MEDC215EW1
Near Harker Heights, TX 76548
Tyler
Job Details: 05/31/2021
"Arrived on site for dryer not heating correctly. Upon arrival I was able to disassemble and find unit had a functioning thermal fuse, thermostat fix, as well as high limiter and cutoff. Found heating element had grounded and was burning up heating shield between coils. Also informed customer that they should get a dryer vent cleaning due to how often they are using dryer. Call complete"
We serviced a
MAYTAG WASHER
Model MVWC565FW0
Near Harker Heights, TX 76548
Tyler
Job Details: 05/31/2021
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIDM02
Near Elgin, TX 78621
Matthew
Job Details: 05/31/2021
Arrived onsite for icemaker not producing ice and making a loud noise. Upon inspection found icemaker motor locked in position. Ran harvest cycle and did not complete harvest. Replaced icemaker. Tested and completed harvest cycle. Tested fill and filled properly. Unit is functioning properly. Job complete
We serviced a
WHIRLPOOL WASHER
Model WFW94HEXW1
Near Leander, TX 78641
David S
Job Details: 05/31/2021
Arrived on site for washing machine leaking and making a rattling noise. I inspected the unit and work area. I gained access to the interior cabinet and found the vent hose was disconnected and rattling around. I inspected the hose and found the clips broken. I gained access to the drain pump and cleaned the filter and lines. I found no rips in any of the other hoses.I replaced the hose and secured it to the outer tub. I ran the unit through diagnostics and found it working as designed with no more rattling noise. Job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS4
Near San Marcos, TX 78666
Noah D
Job Details: 05/31/2021
"Arrived on site to inspect unit for not heating, upon inspection found the units Mag TOD open, tried to repair Tod with no success. Ordering part. Office to reschedule ; ordrng 1 W10832024 (thrmst-fix)"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Moody, TX 76557
Jonathan M
Job Details: 05/31/2021
Arrived on site for a dryer that has no power. Inspected unit and work area. Tested voltage at the terminal block and could not find any voltage through either line. Checked voltage at the wall and confirmed that the customer had no power going to the unit at all either L1 or L2. Had the customer go to the breaker box and we flipped off the breaker and flipped it back on. Still had no voltage. I did advise the customer that her issue is an electrical supply issue and to contact an electrician to repair the electrical issue. Call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF305ESS00
Near Volente, TX 78641
Justin
Job Details: 05/31/2021
Arrived on site for a visibly broken part. Upon further inspection I found the center rail slightly cracked at the front. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Georgetown, TX 78628
Tommy
Job Details: 05/31/2021
Arrived onsite for refrigerator ice maker not operating. Upon arrival found unit was in warranty took photo of POP and found ice maker was damaged. Replaced. Unit is now operating as designed. Job Completed.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Jonestown, TX 78645
Justin
Job Details: 05/31/2021
Arrived on site for washing machine not agitating. Upon prior techs service I tested the shifter an found it faulty. Per service pointer W11531483 I replaced the shifter. I put unit in diagnostics mode and tested the spin and agitate separately. I also actuated the shifter and found all worked as designed. I then ran a diagnostic test cycle and found it ran through as designed. No leaks observed at times of service. Unit is working as designed. Call Complete.
We serviced a
WHIRLPOOL DRYER
Model WED6120HC1
Near Georgetown, TX 78626
Tommy
Job Details: 05/31/2021
Arrived onsite for dryer not drying correctly and leaking. Upon arrival found unit was operating as designed but unit vent had blockage causing unit to not dry accordingly as well as unit have moisture build. Job Completed. Spoke with customer on getting vents looked at.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS03
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 05/31/2021
"Arrived on site for CSI Microwave Not Working. Found only the touch screen working and for microwave only. All buttons on UI do not respond when touched, only the touch screen. When microwave power button, oven power button, home button, favorites button, light button, and settings button are pressed you can hear a clicking noise, but nothing happens on screen. Tried placing in diagnostics but touching the three buttons consecutively three times will not place it in diagnostics. Office will be calling WP tech line tomorrow when they open and are available to take calls to see what else we can do to return and repair the oven / microwave combo. ; ordrng 1 W11297728 (UI assembly)"
We serviced a
GE REFRIGERATOR
Model GTL18JCPBRBS
Near Austin, TX 78731
Scott
Job Details: 05/31/2021
"Arrived on site , to assess refrigerator. Ran temps and took back panel off . All checked normal. No build up on coils . Temps are around normal. No water leaks detected at time of service.
We serviced a
MAYTAG DRYER
Model MLE26PRBYW0
Near Georgetown, TX 78628
Lou
Job Details: 05/31/2021
"Arrived on site to install previously diagnosed and ordered part. Installed the new control and tested and the upper dryer continues to fail.
We serviced a
WHIRLPOOL OVEN
Model WFG525S0JS0
Near Niederwald, TX 78640
Noah D
Job Details: 05/31/2021
"Arrived on site to inspect unit for not igniting, upon inspection found the burner not igniting due to a issue with grounding, cleaned area and checked igniter, all functions returned. Complete"
We serviced a
JENN-AIR COOKTOP
Model JGD8130ADW
Near Austin, TX 78735
Leonardo
Job Details: 05/31/2021
Arrived on site to test unit for right rear valve not turning and left rear burner not igniting. Test unit and found new valve and igniter needed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Buda, TX 78610
Andrew
Job Details: 05/29/2021
"Arrived on site to test unit for upper RC light and Fc light out. Found bad FC light. Replaced light module, tested unit, unit works good. No leaks detected. Job complete."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Buda, TX 78610
Andrew
Job Details: 05/29/2021
Arrived on site to test unit for leaking from bottom of door. Found bottom door seal is torn in the corners and has places where water is entering and bypassing causing leak. Also found no high drain loop installed. Advised customer to purchase an extension to prevent back flow into dishwasher. Dispenser and vent not leaking at the moment. Office to reschedule.; ordrng 4 W11258418 (SCREW)s and 1 W11454757 (BOTTOM DOOR SEAL)
We serviced a
WHIRLPOOL DISPOSAL
Model May-75
Near Round Rock, TX 78664
Jonathan S
Job Details: 05/29/2021
"Arrived on site to install to,install garage disposal. Removed failed disposal and install new. Ran water from faucet and dishwasher through disposal. All tested good, no water leaks detected.
We serviced a
KITCHENAID DISHWASHER
Model KUDE60HXSS4
Near Georgetown, TX 78633
Lou
Job Details: 05/29/2021
"Arrived on site to inspect dishwasher leaking water from underneath. Upon further inspection, the customer advised that the unit began to leak immediately after turning the unit on and it was a lot of water. moved the toeplate and found water under the diverter housing. Placed the unit in diagnostics showing error code F9E1. Cleared the code and continued with testing. As soon as the water dispensed into the tub and the motor came on, water began to leak from the diverter housing and hose to the motor .office to schedule return service. ; ordrng 1 WPW10328226 (Sump/motor assembly) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"
We serviced a
WHIRLPOOL DRYER
Model WED560LHW1
Near Georgetown, TX 78626
Jonathan S
Job Details: 05/29/2021
"Arrived on site for dryer making a grinding sound. Inspected unit and work area. Verified sound. Disassembled unit and found side and bottom frame bent. Tested blower wheel, pulley and guide wheels. Found damaged to frame at fault. Assembled unit together and due to frame being bent at bottom was not able to get bottom 4 screws back in place. Found parts replaceable. Office to schedule return when ETA is available. Please allow 2 hours for repair.; ordrng 1 8565046 (BASE) and 1 W11177568 (W11177568)"
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS01
Near Georgetown, TX 78628
Lou
Job Details: 05/29/2021
"Arrived on site to inspect range clock issues. Upon further inspection, I found the model/serial numbers on the ticket were incorrect. Corrected the M/S and found the unit servicing is the double wall oven. Placed the unit in diagnostics and checked error codes and found F6E4. Customer advised that the clock doesnt keep time correctly. Also found an error of F2E5 from 2017. Unit was not manufactured in 2017 and there is no F2E5 listed in the tech sheet. Due to the error code showing and per the tech sheet, the main control needs to be replaced. I am ordering the main control and console and office to schedule return service.; ordrng 1 W11261167 (Main control) and 1 W11297709 (Console SS)"
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFP00
Near Kyle, TX 78640
Andrew
Job Details: 05/29/2021
"Arrived on site to replace reservoir from previous diagnosis. Found no traces of water leaks but replaced reservoir , tested unit, unit works good. No leaks at time of service. Job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48QTS00
Near Georgetown, TX 78633
Lou
Job Details: 05/29/2021
"Arrived on site to inspect refrigerator leaking water from the dispenser area. Upon further inspection, customer advised that the ice chute is leaking water. I found the ice chute door gasket badly worn and is allowing warm air up into the ice bin and melting the ice. I am ordering the ice chute door and CNOTE-LSO FOR TRAINING and scheduled return service ; ordrng 1 WP2180353 (Door chute)"
We serviced a
WHIRLPOOL WASHER
Model WTW7000DW0
Near Round Rock, TX 78664
Jonathan S
Job Details: 05/29/2021
"Arrived on site for washer lid lock not operating. Performed diagnostics mode and verified error code. Tested door lock and found failed lock. Removed failed lock and installed new. Tested operation and found working. All tested good, no water leaks detected.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Georgetown, TX 78633
Lou
Job Details: 05/29/2021
"Arrived on site to inspect water in the refrigerator compartment under the crisper drawer. Upon further inspection, customer had the RC section cleared before service and I found water on the booth of the RC section. Also found ice built up under the evap drip pan and inside the drip pan. . I removed and replaced the drip pan kit and in the process found more ice built up behind the evaporator housing. Cleared the ice and secured the evaporator to the back wall with the clips & zipties provided with the kit. Sealed the top of the housing with the permagum provided as well. Relocated the thermistor to the suction line and secured it with foil tape and ziptie. Reassembled the unit and checked the drain tube wt the back of the unit and found it clogged. Cleared the drain tube and sealed it with silicone. Tested unit and it is operating as designed. No water leaks observed during service, job completed."
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHT1831QS0
Near Georgetown, TX 78628
Lou
Job Details: 05/29/2021
"Arrived on site to inspect refrigerator not cooling. Upon further inspection, I heard the start device click and compressor came on then turned off. I tested the compressor with a tester start device and it continued to fail telling me the compressor is bad. Found the compressor extremely hot as well. No water connections to unit, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Georgetown, TX 78626
Jonathan S
Job Details: 05/29/2021
"Arrived on site for refrigerator having 2 deli shelves and missing regular shelf. Inspected unit and work area. Identify correct shelves on parts lookup. Found unit is not supposed to have 2 deli shelves. Corrected by replace deli shelf with regular shelf. Spoke with customer on air flow. All tested good, no water leaks detected during service."
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHS2622MSYA
Near Round Rock, TX 78664
Jonathan S
Job Details: 05/29/2021
"Arrived on site for refrigerator not cooling in fresh food side. Inspected unit and work area. Found evaporator fam working. Tested damper operation and found stuck in closed position. Adjusted temperature to lower RC and measured voltage to damper.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE334GPS0
Near Georgetown, TX 78633
Lou
Job Details: 05/29/2021
"Arrived on site to inspect dishwasher with no power. Upon further inspection, I attempted to place the unit in diagnostics and it failed. I tested voltage to the control and got 125V. I removed and replaced the main control and tested. Unit is operating as designed. No water leaks observed during service, job completed.
We serviced a
MAYTAG COOKTOP
Model MGC5430BDS
Near Georgetown, TX 78633
Lou
Job Details: 05/29/2021
"Arrived on site to inspect cooktop ignitors constantly arcing. Upon further inspection, I found the unit unplugged. As soon as the customer plugged it in, all ignitors began to arc without turning the burners on. Before I could get the unit lifted and the cooktop removed to inspect inside the burner box, I found all burner head screws were badly rusted/corroded and risk the possibility of breaking the screws upon trying to remove them. I advised the customer of this issue.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near Austin, TX 78737
Andrew
Job Details: 05/29/2021
Arrived on site to test unit for drawer underneath oven getting too hot. Found no stored error codes. Vent fan operating as designed. Advised customer on installation and operations of unit. Showed customer where vents are located. Unit is running as designed.
We serviced a
GE REFRIGERATOR
Model GSL22WGPHBS
Near Georgetown, TX 78626
Lou
Job Details: 05/29/2021
"Arrived on site to inspect refrigerator temps. Upon further inspection, the customer advised that the freezer section isnt keeping cold. I tested temps in the FC=26 degrees and RC=47 degrees. I removed the back cover and found the condenser fan not operating. I removed the fan and attempted to clean it up and reinstalled it and at first it didnt come on. After approximately 3-5 mins, the condenser fan came on and was making a loud squeaking noise. I am ordering the fan motor and scheduled return service No water leaks observed during service.; ordrng 1 WR60X10220 (Condenser fan motor) and 1 WR02X12149 (Ring) and 1 WR60X10207 (Condenser fan blade)"
We serviced a
MAYTAG WASHER
Model MVWB835DW3
Near Austin, TX 78737
Andrew
Job Details: 05/29/2021
Arrived on site to test unit for lid issues. Found lid is broken on both left and right side mounting points. Needing new lid to fix issue. Office to reschedule.; ordrng 1 W11259006 (lid)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM14
Near Austin, TX 78717
David S
Job Details: 05/28/2021
"Arrived on site to diagnose refrigerator with low ice production, upon arrival customer said it would only make a sheet of ice every 24 hours, checked water pressure from the wall, found it to be fine. Checked water pressure without filter, found to be the issue, customer had water filter on hand, replaced the filter and now unit is operating as designed, ran water dispenser until no air in the line and no excess filter in the water.
We serviced a
WHIRLPOOL FREEZER
Model GD5DHAXVB06
Near Round Rock, TX 78681
Tommy
Job Details: 05/28/2021
Arrived onsite for refrigerator fc no cool. Upon arrival found unit compressor running but evap not cooling all the way.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HB5
Near Manor, TX 78653
Leonardo
Job Details: 05/28/2021
Arrived on site to test unit for unit sparking. Found unit sparking from high voltage. Ordering new cap mag and diode office to reschedule. ; ordrng 1 W11256462 (Diode) and 1 W11335495 (Capacitor) and 1 WPW10693025 (Magnetron)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF990SLAM00
Near Round Rock, TX 78681
Tommy
Job Details: 05/28/2021
Arrived onsite for previously diagnosed parts. Installed unit service kit. Lights and harness.unit is now operating as designed. Job Completed.
We serviced a
WHIRLPOOL WASHER
Model WETLV27HW2
Near Austin, TX 78756
Jacob
Job Details: 05/28/2021
Arrived onsite for dryer not working unit was not hooked up to power for testing. Looked at the dryer. Upon further inspection. Found that door switch was broken. Ordered part. Office to reschedule. Unit hopefully will have power when returning for service.; ordrng 1 W11156601 (switch-dor)
We serviced a
MAYTAG DISHWASHER
Model MDB7979SHZ0
Near Austin, TX 78756
Jacob
Job Details: 05/28/2021
Arrived onsite for unit not working properly. Unit was not hooked up for water to enter the unit. Put unit in diagnostics F6E4. Looked under the float switch and found a piece of sheet rock caught under it so the unit and will not to fill. Tested unit again and all cycles worked. Again unit was was not hooked up to water or drainage. No issues at this time. Job complete
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US0HS00
Near Niederwald, TX 78640
Leonardo
Job Details: 05/28/2021
Arrived on site to test unit for damaged cooktop. Found scratches on cooktop test unit and unit test good job complete.
We serviced a
WHIRLPOOL VENTHOOD
Model WVU17UC0JS0
Near Niederwald, TX 78640
Leonardo
Job Details: 05/28/2021
Arrived on site to test unit for light not working. Found white wire to light not to be connected. Secured wire test unit and unit test good job complete.
We serviced a
LG WASHER
Model WM3470HVA
Near Austin, TX 78733
Jacob
Job Details: 05/28/2021
"Arrived onsite for bask needed replacement. When trying to replace the bellow and re attachment of the inner spring, the spring was wound too tight and got bent when try to put it back together. Let customer know that we have to order a new inner spring and tool kit. Office to reschedule.; ordrng 1 4861ER2001P (TOOL KIT) and 1 4861ER2001P (INNER CLAMP)"
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Leander, TX 78641
Kayman
Job Details: 05/28/2021
Arrived onsite for dryer door shattered. I was sent with the outer door panel. I will order the Inner door(W11133036) for return service. Office to R/S due to part availability. ; ordrng 1 W11133036 (Inner door)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM1
Near Cedar Park, TX 78613
Justin
Job Details: 05/28/2021
Arrived on site to install previously diagnosed parts. I installed the new control and vent motor. I then put the unit into diagnostic mode and it ran as designed. No error codes were thrown at the end of the cycle. No leaks were observed at the time of service.Call Complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDZ00
Near Austin, TX 78702
Scott
Job Details: 05/28/2021
"Arrived on site ,replaced all assigned parts to unit . No water leaks detected at time of service. Job complete ."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDZ00
Near Austin, TX 78702
Scott
Job Details: 05/28/2021
"Arrived on site ,replaced all assigned parts to unit . No water leaks detected at time of service. Job complete ."
We serviced a
GE FREEZER
Model GYS22GMNCES
Near Lampasas, TX 76550
Tyler
Job Details: 05/28/2021
"Arrived on site for refrigerator not cooling in FC, not making ice, lights in rc compartment not shutting off, and not dispensing ice (per customer). Upon arrival found rc cooling ok, but FC and massive ice blockage covering back evap cover/compartment. Compressor was running as well as condenser/rc evap fan motors. FC evap motor was stuck in ice but after removing and defrosting ice formation found evap in FC running correctly. Heater passed continuity test but slowly bounced between 23.37-32.47 ohms during tests. Found rc left/right door switchs both randomly causing alternations between door unit not detecting doors being closed. Due to parts required for repairs unit will need autho before repairs. Office to reschedule once part/s availability & autho is acquired. WR23X28778 door switch harness, WR23X29162 R rc door switch, WR23X29161 L rc door switch, defrost thermostat ; ordrng 1 WR23X28778 (Door switch harness) and 1 WR23X29161 (Left RC door switch) and 1 WR23X29162 (Right RC door switch) and 1 Wr50x10108 (Defrost (bimetal) thermostat)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB01
Near Leander, TX 78641
Kayman
Job Details: 05/28/2021
Arrived onsite for refrigerator frosting in the freezer. Upon inspection I found the RC at no cool and the FC frosted all over the walls and ceiling I had to steam the evaporator cover to access the coils. I found the water inlet port was never sealed or not sealed correctly and was just a hole allowing air to leak in. I found a large chunk or the liner missing at the port I went to the rear and found a large spot of cold water/condensation forming in the middle of the back of the unit. I call
We serviced a
WHIRLPOOL COOKTOP
Model WCG51US0DS00
Near Cedar Park, TX 78613
Justin
Job Details: 05/28/2021
Arrived on site to diagnose cooktop with knob now functioning properly. On further inspection I found the knob physically broken and needing replacement . I found no mechanical failure on cook top. ; ordrng 1 WPW10646805 (SS Knob)
We serviced a
WHIRLPOOL WASHER
Model WTW5640XW
Near Austin, TX 78731
Kevin
Job Details: 05/28/2021
"Arrived on site and inspected washer and found hot water valve is leaking, replaced valve assembly and leaking had stopped, job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTE104ESS0
Near Leander, TX 78641
Kayman
Job Details: 05/28/2021
Arrived onsite for dishwasher leaking. Upon viewing diagnostics mode I found F9E1 stored in the unit. I let the cycle run and as soon as the unit went to wash it started leaking badly from the middle of the sump.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ04
Near Austin, TX 78745
Luis
Job Details: 05/28/2021
"Arrived on site for no cool. Replaced compressor,evaporator and filter drier, vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good."
We serviced a
KITCHENAID ICE MACHINE
Model KUIX505ESS1
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 05/28/2021
We serviced a
KITCHENAID ICE MACHINE
Model KUIC15PHZS0
Near Round Rock, TX 78681
Jimmy J.
Job Details: 05/28/2021
"Arrived on site to install previously diagnosed parts. Removed harness, pump, and water sensor and installed new harness, pump, and water sensor. New pump and water sensor needed old connectors added so they were spliced in with water proof butt splicers. Powered up unit and it went into flush mode as designed. Once flush mode completed the evaporator produced its first sheet of ice. Ice maker running as designed. No leaks detected. Job completed."
We serviced a
KITCHENAID OVEN
Model KODE300ESS04
Near Briggs, TX 78608
Tyler
Job Details: 05/28/2021
"Arrived on-site for oven getting too hot on one side. Upon arrival customer stated that oven wasnt heating properly and all top/bottom lights were flashing on and off when opening door. Confirmed complaint. Tested unit bake cycle, set to 350 degrees. After preheat cycle, temp probe read 283 degrees. Ten minutes after preheat, meter read 318 degrees, avg: 300 degrees. Found the temp sensor probe and main control wasnt allowing proper temp fluctuation. Need to return to replace control and oven temp sensor. Cnote; ordrng 1 W11179310 (Control w/power) and 2 W11292252 (Upper oven light)s and 2 W11245268 (Lower oven light)s and 1 Cnote (Need aig autho)"
We serviced a
WHIRLPOOL RANGE
Model KSEG950ESS0
Near Lockhart, TX 78644
Noah D
Job Details: 05/28/2021
"Arrived on site to inspect unit for not heating oven or allowing selections. Upon inspection found the UI board shorted by oil
We serviced a
MAYTAG DRYER
Model MED5630HW1
Near Red Rock, TX 78662
Noah D
Job Details: 05/28/2021
"Arrived on site to inspect unit for not turning intermittently, upon inspection found the unit turned when helped out, the motor was not starting correctly, ordering motor and wheel. Office to reschedule ; ordrng 1 W11086656 (motor-drve) and 1 WP697772 (blower wheel)"
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS0
Near Andice, TX 78628
Cliff
Job Details: 05/28/2021
Arrived on site to diagnose a range with no low flames. Found burner valves not set for lp gas. Set all valves properly and tested unit. Found all is functioning properly at this time.
We serviced a
MAYTAG WASHER
Model MVWB765FC3
Near Lakeway, TX 78734
Brandon
Job Details: 05/28/2021
"Arrived on site for customer complaint of unit making noise and not working, found failed drain pump, ordering drain pump, all other tests passed in diagnostic mode. ; ordrng 1 W10876600 (Drain pump)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Cedar Park, TX 78613
Justin
Job Details: 05/28/2021
(MM) Arrived on site to install parts diagnosed on prior visit. Removed door and door skin and installed inner door seal. Assemble the door skin and door. Also replaced old toe plate insulation due to leak coming from door seal. Put the unit into diagnostics mode and found it was now working as designed. Observed no leaks. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ
Near Austin, TX 78758
Kevin
Job Details: 05/28/2021
"Arrived on site and found no ice production from upper Icemaker, ran test 57 and icemaker harvest is working properly. Ran test 45 and valves run but Icemaker tray is not filled. Removed waterline from Valve to Icemaker and ran test 45 again and it filled a plastic cup. Waterline to icemaker is frozen and after clearing ice it will now fill properly. Recommend it to homeowner that first batch of ice be discarded, job complete"