Service History 377

Near Austin, TX 78738
Brandon
Job Details: 10/14/2020
OVEN WHIRLPOOL RBD305PVS02 "Arrived on site for customer complaint of top oven not closing and not heating properly. Found hinges needed replacing
Near Hutto, TX 78634
Andy
Job Details: 10/14/2020
MICROWAVE WHIRLPOOL WMH31017HS6 "Arrived on site for microwave cosmetic issues, being able to see some of the white frame behind black wrapper on sides. Removed unit and wrapper and reinstalled properly and still have same issues. Advised frame and clips and installed again properly and still had same issues. Called tech line and spoke with Robot (SR# 7729032068) made aware of stated issues and what was done and found. Was instructed that this is normal and to instruct customer on this and use and care and practice for best performance. Did as instructed. No repairs are needed at this time."
Near Round Rock, TX 78665
Cliff
Job Details: 10/14/2020
FREEZER WHIRLPOOL WZF34X18DW00 Arrived on site to diagnose a freezer that is not cooling properly. Tested unit and found unit not cycling due to control failure. Replaced control and tested unit. Found all is functioning properly at this time.
Near Austin, TX 78730
Luis
Job Details: 10/14/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site to find location of leak. Removed evaporator covers,no traces of dye,checked pressures,fresh food reading -20 and 100 freezer side reading -25 and 100. During process of isolating lines when freezer cap tube moved hissing noise,slightly adjusted cap tube and dye present
Near Austin, TX 78737
Kevin
Job Details: 10/14/2020
WASHER MAYTAG MVWB765FW1 site and replaced control board and user interface diagnosed on previous visit after replacement ran test 52. Washer is operating normally. No water leaks from connections at time of service, job complete"
Near Austin, TX 78733
Kevin
Job Details: 10/14/2020
REFRIGERATOR KITCHENAID KBSD618ESS01 "Arrived on site and inspected refrigerator for freezer door opening when closing fresh food door. Spoke with tech line and they said this is a normal occurrence if fresh food door is closed too hard. Also found food items in freezer sticking out past edge of shelving. Techline said this will keep the door from closing properly. Took picture of one food item transferring green coloring from plastic onto door
Near Hays, TX 78610
Richard
Job Details: 10/14/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ03 "Arrived onsite for the refrigerator not cooling. During testing found that the freezer evaporator is frozen solid . There is a defrost issue. Refrigerator is still covered under manufacture warranty. Took pictures of proof of purchase. Will need to replaced UI, hv board, evap fan, thermistors. Ordering parts and office to schedule. ; ordrng 1 W11203289 (cntrl-elec) and 1 W11203924 (contrl-box) and 1 W11380595 (DEFUSER ) and 1 W11405276 (HARNESS ) and 1 WP2315549 (evap fan motor)"
Near Austin, TX 78750
David
Job Details: 10/14/2020
WASHER KENMORE 110.2235251 "Arrived on site to diagnose washer not filling. Performed diagnosis on unit. Found unit had correct voltage. Entered diagnostic mode and manually tested hot and cold valves. Found hot valve good, but cold valve not operational. Provided estimate for new valve. Parts $98.80, Labor $159.99 + tax. Customer approved. Replaced inlet valve and retested. Found unit is now working as designed. No water leaks found.
Near Driftwood, TX 78619
Robert
Job Details: 10/14/2020
DISHWASHER KITCHENAID KUDT03STSS2 "Arrived onsite to test unit for unit not shutting off, test unit, unit working correctly, valve appears to have been stuck open allowing water to flow into the dishwasher with power off, will need to replace inlet valve,job complete."
Near Temple, TX 76502
Jonathan
Job Details: 10/14/2020
ICE MACHINE JENN-AIR JIM158XYRS1 "Arrived on site for an icemaker that still not making ice. Inspected unit and work area. Customer had unit turned off so I put the unit in service diagnostics checked all tests and the only test that did not pass was the reservoir drain pump as it would not drain out the water in the reservoir. Replaced drain pump and tested unit. Unit ran through all steps of the diagnostic cycle. Turned unit on and put it in a nice making cycle and found unit feeling as if it were trying to do a cleaning cycle and then powering off as the drain pump kicked on. I called Techline and spoke to Ed SR# 7729036393. He had me go through a couple things and advised the issue is with the external drain pump being shorted out and dropping power to the main control. He advised to double check that by unplugging the unit off of the external drain pump and plugging the unit into the wall. I followed his recommendation and plugged the unit into the wall. Tested the unit and unit r
Near Leander, TX 78641
David S
Job Details: 10/14/2020
FREEZER WHIRLPOOL MFX2570AEM4 Arrived on site for freezer covered in ice. I inspected the unit and work area. I found the drain tube clogged and ice build up on the bottom of the freezer keeping the freezer door from closing.i removed the ice build up and cleared the drain tube. The door is now sealing properly and the drain tube is flowing properly.
Near Belton, TX 76513
Jonathan
Job Details: 10/14/2020
DISHWASHER KITCHENAID KDTE334GPS0 Arrived on site for dishwasher that’s not starting. Inspected unit and work area. Found unit would not drain again. Removed water from unit and remove drain pump from pump and motor and found a broken glass stem restricting the impeller blades from being able to turn. Tested resistance through my drain pump and found proper resistance. Ran unit through a test and unit is working as designed. Advise customer to be careful about putting wineglasses in her dishwasher due to this reason. Unit is working as designed. Call complete.
Near Georgetown, TX 78628
James
Job Details: 10/14/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived on site and tested operation. Found freezer at 7 degrees and fresh food at 37. Found chattering coming from fan blades caused by evaporator not defrosting. Called tech line and spoke to Austin. Tested defrost sensor at p8 connection on control and found to ohm at 24k ohms which is consistent with temps in freezer. Forced defrost and found proper voltage going through defrost heater. UI installed on previous trip is defective and is not starting proper defrost cycle on unit. ; ordrng 1 W11387384 (UI)
Near Killeen, TX 76549
Al
Job Details: 10/14/2020
COOKTOP WHIRLPOOL WFE525S0JZ0
Near Spicewood, TX 78669
Brandon
Job Details: 10/14/2020
REFRIGERATOR KITCHENAID KRFC704FPS03 "Arrived on site for customer complaint of no ice and water, found unit hooked up to ro system, no water coming to unit."
Near Killeen, TX 76549
Al
Job Details: 10/14/2020
COOKTOP GE JP3530DJ1BB "Arrived on site and inspected cooktop front right power burner.Found the burner works but when switched from power burner to center burner, the burner doesn’t respond.Unit will need WB24X22340 to complete the repair.Needs more work.Office to reschedule the appointment for return service; ordrng 1 WB24X22340 (RIGHT FRONT INFINITE SWITCH )"
Near Austin, TX 78703
Wesley
Job Details: 10/14/2020
WASHER WHIRLPOOL WFW94HEAW0 Arrived onsite and replaced moldy torn bellow. No other leaks present. All checks good.
Near Leander, TX 78641
Lou
Job Details: 10/14/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived on site to inspect dishwasher console lights blinking. Upon further inspection, I placed the unit in diagnostics showing no error codes. Continued with testing and the unit operated as designed. I removed and replaced the control and cleaned off the bug debris. Retested the unit and it is operating as designed. No water leaks observed during service, job completed.
Near Austin, TX 78751
Matthew
Job Details: 10/14/2020
WASHER WHIRLPOOL WFC7500VW2 "Arrived onsite for washer leaking from dispenser drawer. Tested unit and unit has a good amount of water coming out of the dispenser. Will need dispenser replaced. Is a stacked unit and will call for 2 man. Also noticed the the area where the stacked unit are in, the closet floor board is rotting and the units left front leg has completely gone through making the unit un level. Office to reschedule.; ordrng 1 WPW10215637 (dispenser)"
Near Austin, TX 78737
Kevin
Job Details: 10/14/2020
WASHER WHIRLPOOL WFW5620HW0 "Arrived on site and inspected washer and did not find any damage or issues with bellows. Per Service pointer W11481731, Replaced dispenser drawer for possible leaking. Did not see any water stains inside the washer. Ran to diagnostic cycles and did not observe any leaking, job complete"
Near Austin, TX 78733
Kevin
Job Details: 10/14/2020
WASHER WHIRLPOOL WTW8040DW4 "Arrived on site and inspected washer and found both hot and cold water are off at source, after turning on the water ran diagnostic test 51 and everything passed, job complete"
Near Holland, TX 76534
Tyler
Job Details: 10/14/2020
RANGE KITCHENAID KFED500ESS03 On site for a range that had interior paint chipping in the upper oven cavity of the range itself. Customers complaint is that the inner blue paint within cavity has turned into a roughly 4 1/2 inch cut along the interior of the part liner material. Spoke with whirlpool techline Sr#7729040377. Techline stated that blue paint is know to flake off and is a cosmetic item on range and does not affect the overall functionality of the oven itself. They did recommend (W10791627) blue paint that can be applied to cover the damaged areas.
Near Austin, TX 78750
David
Job Details: 10/14/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived on site to follow up on freezer building frost. On arrival checked door gasket that had come with new door. Gasket was not sealing on the top or left sides due to it being / crushed or impacted and never decompressed. Replaced door gasket with new and heated / molded new gasket. Unit is now sealed and working as designed. Call complete.
Near Austin, TX 78753
Cliff
Job Details: 10/14/2020
WASHER WHIRLPOOL MVWC565FW2 Arrived on site to diagnose a washer that will not drain. Found drain pump not wired and cover for pump wiring broken. Replaced cover and Rewired pump. All is working properly at this time and no leaks were found at time of service.
Near Manchaca, TX 78652
Kevin
Job Details: 10/14/2020
DRYER WHIRLPOOL WED5000DW2 "Arrived on site and inspected dryer and found it is not heating, cut off checks good, thermal fuse checks good, voltage from motor is correct but voltage from thermostat is missing. Jumped thermostat and dryer is now heating properly, took one picture. Will need a new thermostat to correct issue.; ordrng 1 WP8318268 (thrmst-fix)"
Near New Braunfels, TX 78132
Richard
Job Details: 10/14/2020
OVEN KITCHENAID KODE300ESS00 Arrived onsite for the lower oven not working. During installation of control board that was ordered found that the harness was compromised causing the issue. Will need to replace the main harness and the control.
Near San Marcos, TX 78666
Richard
Job Details: 10/14/2020
WASHER WHIRLPOOL WTW7500GC2 Arrived onsite for the washer not filling with water. Ran diagnostics and found error code for a long fill. Water tested bad. Replaced valve and washer tested good and no leaks detected complete.
Near Temple, TX 76502
Jonathan
Job Details: 10/14/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site for a figure that is leaking water in a minute early. Inspection and work area. Tested unit through diagnostic tests and found thermistors within range and an E0 (no errors) on the icemaker error code test. Tested ice box fan and found fan blowing weak. All other test past. Checked gaskets for gaps or openings. Found no gaps. Checked harvest and icemaker fill tests on the ice maker and found unit not over filling. Replaced icebox fan and tested unit. Unit is working as designed. Call complete.
Near Waco, TX 76712
Jonathan
Job Details: 10/14/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ01 "Arrived on site for a refrigerator that had a broken housing. Inspected unit and work area. Customer advised that the unit although not completely together, seem to just be misplaced parts. Confirmed issue and found white plastic slider had been dislodged from its slider. Fixed housing and tested unit. . Unit is working as designed. Call complete."
Near Leander, TX 78641
Paul
Job Details: 10/14/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Arrived onsite for a refrigerator to replace the previous diagnosed parts. I replaced the defective compressor and installed a low side service tap. I replaced the UI and main control. I vacuumed the system and it held a 30 psi vacuum. I charged the system with 5.5 oz’s of R134A and tested the unit. I had good pressures and a good frost pattern. I ran a forced defrost in diagnostics and the defrost heater is working as designed. Call complete.
Near Salado, TX 76571
Tyler
Job Details: 10/14/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ01 Arrived on site to install previously diagnosed fill hose from valve to door dispenser. After installing the necessary parts I was able to thoroughly test the water dispenser in front of the customer multiple times and was able to affirm that the unit is not functioning as designed and no longer leaking. Call complete
Near Salado, TX 76571
Tyler
Job Details: 10/14/2020
WASHER WHIRLPOOL NTW4600VQ0 Arrived on site for washer making a burning smell when more clothes were put inside. Upon arrival and after inspecting the unit I found that underneath the washer where are the motor drain pump and coupling were were Caked in heat created damage stains. I found that the motor and pump were starting to overheat on one another and causing some issues which was causing the smoke to come up underneath the unit the way the customers were describing I found that because it is the coupling is also starting to wear down and was on the verge of breaking. found everything is now functioning as designed and there’s no longer a burning smell. Call complete
Near New Braunfels, TX 78130
Jacob
Job Details: 10/14/2020
RANGE WHIRLPOOL WFE550S0HZ1 Arrived onsite for unit not closing correctly. Did not need new front panel. Looked at unit. Found that the drawer was not sitting correctly. Bent the drawer some to straighten out. Tested unit. Unit test good. No issues at this time. Job complete
Near Marion, TX 78124
Jacob
Job Details: 10/14/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived onsite for unit not washing dishes. Tested unit. Found that pump and motor was not working. Replaced pump and motor. Tested unit. Unit test good. No leaks at this time. Job complete.
Near New Braunfels, TX 78132
Jacob
Job Details: 10/14/2020
REFRIGERATOR WHIRLPOOL WRF736SDAM14 Arrived onsite for unit making noise during operation. Listens to unit. Could not replicate loud noise. Checked compressor fan. Could not find any issues. Showed customer that unit is working designed. And that some noise from the compressor is normal. No issues at this time. Job complete.
Near Austin, TX 78748
Kevin
Job Details: 10/13/2020
RANGE WHIRLPOOL GY397LXUS03 "Arrived on site and confirmed bake element failed, replaced bake element job complete."
Near Austin, TX 78724
Luis
Job Details: 10/13/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "Arrived on site for freezing in deli/meat drawer. Found ice build up behind housing bracket,disassembled fresh food compartment found damper control not fully closing,replaced damper control,installed bracket housing reassembled fresh food compartment. Tested damper control unit working as designed."
Near Canyon Lake, TX 78133
Andrew
Job Details: 10/13/2020
REFRIGERATOR JENN-AIR JFX2897DRM02 "Arrived on site to test unit for refrigerator and freezer not cooling. Found control panel not responding. Hard reset the unit for 5 mins. Control panel is now working. Ran diagnostics test 1,2,3,4,5 and 6. All tested good. Spoke with tech line and found all components working as designed.tech line recommended sealed system but I found frost pattern developing on both evaporators. Assembled the unit and is functioning good. Job complete."
Near Hutto, TX 78634
Andy
Job Details: 10/13/2020
REFRIGERATOR KENMORE 106.6021941 Arrived on site for refrigerator not cooling In RC. Tested and inspected unit and found failed evaporator motor. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Dripping Springs, TX 78620
Robert
Job Details: 10/13/2020
WASHER WHIRLPOOL WTW4855HW1 "Arrived onsite to test unit for unit no power, test unit, found unit working correctly, no leaks detected, outlet faulty, job complete"
Near Bastrop, TX 78602
Andy
Job Details: 10/13/2020
ICE MACHINE JENN-AIR JIM158XYRS0 Arrived on site for ice machine not making ice. Tested and inspected unit and found failed water level sensor in pump. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Georgetown, TX 78626
Tyler
Job Details: 10/13/2020
DRYER WHIRLPOOL WED7300DW0 Arrived on site for dryer that needed a vent hose insulation hook up. After installing vent hose I was able to retest the unit and verify the unit is functioning as designed there are no kinks and venting and no air leaks
Near Pflugerville, TX 78660
Andy
Job Details: 10/13/2020
REFRIGERATOR WHIRLPOOL WRF535SWHV02 Arrived on site for refrigerator FC frost buildup. Tested and inspected unit and found gap in gasket and gap between liner and cabinet. Added adhesive to seal gap between cabinet and liner and heat treated gasket and remolded to seal properly. Tested unit and all operations are normal. No water leaks present at time of service.
Near Georgetown, TX 78633
Cliff
Job Details: 10/13/2020
WASHER WHIRLPOOL WFW75HEFW0 "Arrived on site to diagnose a washing machine that is not completing cycles properly. Tested unit and found since last repair overfill error, drain error, and water level system error have all been saved in the computer. Replaced water level sensor and found all is not working properly. No leaks were found at time of service.
Near New Braunfels, TX 78132
Andrew
Job Details: 10/13/2020
WASHER MAYTAG MVWB765FW3 "Arrived on site to replace gearcase from previous diagnosis. I was successful in replicating sound customer had on initial visit. Verified it was coming from gearcase. Replaced gearcase, tested unit, unit works good. Ran calibration. Put unit into diagnostic cycle no issues. Unit is operating as designed. No leaks detected. Job complete.
Near , TX 78628
Al
Job Details: 10/13/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ03 "Arrived on site and inspected new side by side refrigerator not dispensing water.Confirmed the complaint and removed the filter and unit dispensed water as designed.Problem is with the filter, not the unit.Customer will get a new filter.No leaks detected at time of service.Job complete"
Near Austin, TX 78737
Leonardo
Job Details: 10/13/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site to test unit for fan not coming on. Test unit and found bad control board. Replaced board test unit and unit test good job complete.
Near Austin, TX 78701
Jacob
Job Details: 10/13/2020
DRYER WHIRLPOOL WED560LHW0 "Arrived onsite for unit making noise during drying process. Customer showed video of unit making screeching noise. Tested unit. The unit gave a deep hum and shaking a little more than usual. Ordered parts. Office to reschedule. Request 2MAN, request 2HR; ordrng 1 4392067 (dryer repair kit) and 1 REQUEST (2HR) and 1 REQUEST (2MAN) and 1 W11234001 (motor-drve) and 1 W11327190 (wheel) and 3 WP693995 (screw)s and 1 WPW10211911 (housing)"
Near Liberty Hill, TX 78642
Jonathan
Job Details: 10/13/2020
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived n site for clock advancing faster than normal and when opened door unit reset temperature. Performed diagnostics mode and checked for fault codes, found none. Preheated unit up to 425° and opened and closed door to attempt to recreate failure. Was not able to recreate failure. Performed factory reset and spoken with customer on connecting to WiFi to correct clock. All tested good at time of service."
Near Austin, TX 78728
Scott
Job Details: 10/13/2020
MICROWAVE KITCHENAID KMHS120ESS09 "Arrived on site ,replaced socket .unit is still tripping breaker . Removed bulb unit will run and not trip breaker . Ordering control ,harness, filter board ,power cord . Will need parts research. Call to set return ; ordrng 1 CONTROL (PARTS RESEARCH ) and 1 FILTERBOARD (PARTS RESEARCH ) and 1 MAINHARNES (PARTS RESEARCH ) and 1 POWERCORD (PARTS RESEARCH )"
Near Austin, TX 78717
Scott
Job Details: 10/13/2020
MICROWAVE WHIRLPOOL WOC54EC0HS01 "Arrived on site ,replaced UI console . Gave customer new said # . Tested unit all checked normal . Job complete ."
Near Austin, TX 78726
Paul
Job Details: 10/13/2020
WINE COOLER KITCHENAID KUWR204ESB00 "Arrived onsite for a wine cooler that makes a clicking sound when it kicks off. I monitored the unit and found both evaporator fans working as designed. I found the temps within set point range. I waited for the compressor to cycle off and found the compressor piston slightly knocking a couple of times when it powers off. The compressor bushings need to be replaced. Ordering 4EA grommet and getting the compressor JIC. Ordering 2 hr job, SS tech, 4EA. grommet, compressor, dye drier, & service tap. Office to RS.; ordrng 1 2HRJOB-SSTECH (2HR JOB-SS TECH) and 1 8201787 (compressor) and 1 W10913906 (coupler) and 4 WP4344779 (grommet)s and 1 WPW10143759 (dryer)"
Near New Braunfels, TX 78130
Noah D
Job Details: 10/13/2020
DRYER WHIRLPOOL WED4815EW1 "Arrived on site to inspect dryer for not heating, upon inspection found the cutoff open, replaced switch and cutoff. Heat returned. Complete"
Near Lago Vista, TX 78645
Lou
Job Details: 10/13/2020
WASHER WHIRLPOOL WFW94HEXR2 "Arrived on site to inspect washer error codes. Upon arrival, I found no one home ad could not reach customer. Office contacted customer and provided lock code for front door. Once inside, I placed the unit in diagnostics showing error code F6E1. Cleared the code and continued with testing. Once started, the unit would not lock the door. I removed the front panel and removed the motor control and inspected. I found a burnt/broken solenoid. I replaced the damaged control and reassembled unit and retested. Unit is operating as designed. No water leaks observed during service, job completed.
Near New Braunfels, TX 78132
Noah D
Job Details: 10/13/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived on site to inspect fridge for not illuminating lower complartment, replaced freezer module and all lights returned. Complete"
Near New Braunfels, TX 78132
Noah D
Job Details: 10/13/2020
DISHWASHER MAYTAG MDB4949SDZ0 "Arrived on site to inspect dishwasher for not allowing water in, upon inspection found the inlet valve clogged with debris, cleared lines and put on new valve. No leaks found. Complete"
Near Austin, TX 78737
Luis
Job Details: 10/13/2020
REFRIGERATOR KITCHENAID KRFF507ESS01
Near Dripping Springs, TX 78620
Robert
Job Details: 10/13/2020
OVEN GE ZGP486LDR2SS "Arrived onsite to replace glow igniter, replaced glow igniter, test unit, unit working correctly, job complete."
Near New Braunfels, TX 78130
Noah D
Job Details: 10/13/2020
OVEN JENN-AIR JJW3830DP02 "Arrived on site to inspect oven for not working to specs. Inspected oven and found a UI error codes, replaced console and found no issues. All functions returned, complete"
Near San Marcos, TX 78666
Richard
Job Details: 10/13/2020
MICROWAVE AMANA AMV2307PFS3 Arrived onsite for the microwave not working properly. During testing found that the control board was causing the issue. Replaced control and microwave tested good complete
Near Austin, TX 78748
Jacob
Job Details: 10/13/2020
REFRIGERATOR WHIRLPOOL WRT541SZDM00 Arrived onsite for unit leaking some water from the rear of the freezer down into the refrigerator. Looked at unit. Didn’t see a big build up ice. Very little. The evaporator fan was working. Used food grade silicone from truck stock. Part number 8201711. No issues at this time. Job complete
Near Waco, TX 76710
Jonathan
Job Details: 10/13/2020
REFRIGERATOR WHIRLPOOL WRS588FIHW00 "Arrived on site for refrigerator that’s not defrosting properly. Inspected unit and work area. Customer had unit unplugged for the last 24 hours. I access the main control and tested resistance through my heater and found proper resistance. Spoke to SW and was advised to go ahead and replace the UI since we had it available. Tested the unit in the force defrost and found the unit trying to defrost but with the temperature too high, the heater did not kick on. I advise the customer to give the unit time to see if it’s working properly. Unit is working as designed. Call complete."
Near Austin, TX 78732
David
Job Details: 10/13/2020
WASHER WHIRLPOOL ATW4675YQ1 "Arrived on site to diagnose washer that was not spinning and had not drained. Ran diagnostic and found codes F8E1 long fill, F7E5 shifter fault. Customer said unit only didn’t drain once. Ran diagnostic cycle and found no faults. Manually ran drain and spin cycles. When unit goes into spin you can hear bearings in gearcase making noise, but goes away when speed increases. Advised customer it will need a gearcase soon. I could not find another fault in diag mode. Told customer I can try and calibrate unit, but could not see any other issues and it may be due to Loading. Customer said to try and calibrate. Ran calibration cycle. Cycle did not complete. Drain comes on and runs and does not stop or progress. Based on this it seems the pressure sensor on the control is not reading properly.
Near New Braunfels, TX 78132
Andrew
Job Details: 10/13/2020
DRYER WHIRLPOOL WED5620HW0 "Arrived on site to test unit for not heating. Tested heater, cutoff, thermal fuse and all tested good. Checked voltage to unit, unit is getting proper voltage. Visually inspected all connections were properly connected, they all checked good. Inspected wires for and sign of exposure or breakage, wires all looked good. Reassembled unit, ran diagnostics, got a pass. No stored error codes. Unit is heating as designed. Noticed customer had timed dry on lowest heat setting. Customer verified majority of her drying is on timed dry setting. Informed customer that heat was set on lowest setting and recommended to run at a higher heat setting. Edifies with customer unit is heating and operating as designed. Job complete."
Near New Braunfels, TX 78132
Andrew
Job Details: 10/13/2020
REFRIGERATOR WHIRLPOOL WRX986SIHV00 "Arrived on site to replace elec-control from previous diagnosis. Replaced control, found light still not working. Replaced freezer light module and lights were dim. Found right rear light module not on at all. Replaced right rear light module and those lights in sync worked great. Side lights still were not working. Found bottom left light module is bad. Replaced light module and all lights now work as designed. No leaks detected. Job complete."
Near Austin, TX 78748
Jacob
Job Details: 10/13/2020
DRYER WHIRLPOOL WED4850HW0 "Arrived onsite for unit not heating properly to dry clothes. Tested unit. Found that heat was not exiting the unit properly. Upon investigation, found that the lint housing was clogged full of lint. Removed lint from housing. Tested unit. Unit is working as designed. Maintenance was in the room with me to see the clogged lint in the lint housing. Let tenant know to clean"
Near Cedar Park, TX 78613
David S
Job Details: 10/13/2020
REFRIGERATOR WHIRLPOOL WRT108FZDM05 "Arrived on site for fridge not cooling. I inspected the unit and work area. I gained access to the evaporator and found no UV dye. I gained access to the compressor and found the UV Dryer leaking. The system is a lokring system. I am ordering a lokring kit, and returning with the sealed system components. The office will reschedule.; ordrng 1 2HOURS (2 HOURS) and 1 LOKRING (LOKRING ) and 1 SEALEDSYSTEM (SEALED SYSTEM )"
Near Georgetown, TX 78633
Tyler
Job Details: 10/13/2020
RANGE WHIRLPOOL WFG550S0HZ1 Arrived on site for rains that was having orange flames on the cooktop portion. Upon arrival I ran multiple tests back to back and took a few photos of the cooktop running by itself as well as the cooktop running with the oven on and at no point did I get the flames to turn solid orange the way the customers had shown us in prior photos before service trip. I then contacted whirlpool tech line and documented the issue a second time based off the test that whirlpool had us run while on site again. there was no indication that the cooktop is having a hardware issue causing orange flames. Whirlpool tech line has advised that the customers contact whirlpool customer service for any further questions and are stating that the orange flame issues due to a gas supply problem not a range issue that we can address. Unit is functioning as designed upon completion of diagnosis call completeSr#7728568945/Kathy Whirlpool Customer Service: 1-800-253-1301
Near Pflugerville, TX 78660
Andy
Job Details: 10/13/2020
WINE COOLER KITCHENAID KUBR204ESB00 Arrived on site for wine cooler not cooling properly. Tested and inspected unit and found failed UI control unresponsive. Ordering needed part. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W10807582 (cntrl-elec)
Near Austin, TX 78738
Brandon
Job Details: 10/13/2020
DRYER MAYTAG MED5500FC0 "Arrived on site for customer complaint of unit having broken cover, I replaced cover, unit tested good.
Near Leander, TX 78641
Kayman
Job Details: 10/13/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Arrived onsite for refrigerator making a loud noise. Upon inspection I found some frost build up on the screws of the FC evap cover. I ran a diagnostics test and found that the heater was good. I also found that when the FC evap fan was engaged it would emit a loud sound consistent with the blades hitting ice. I inspected the drain tub and found that it was clogged and had separated from the drain port allowing water to freely drip into the chassis and near the compressor and air to get up into the FC causing the frost. . I unclogged the drain tube and used adhesive to seal it to the port.
Near New Braunfels, TX 78132
Richard
Job Details: 10/13/2020
REFRIGERATOR KITCHENAID KFIS29BBMS00 Arrived onsite for the refrigerator not cooling. During testing found that the compressor is running but making a horrible noise. Checked pressures with gauges and the pressure is in the negative not good. A sealed system repair is needed. Ordering parts and office to schedule. Sealed system tech needed for repair. 2hrs needed for repair. ; ordrng 1 ACCESS (ACCESS VALVE ) and 1 AUTHORIZATIONNEEDED (AUTHORIZATION NEEDED FOR REPAIR ) and 1 W10276644 (compressor) and 1 WPW10143759 (dryer) and 1 WPW10608485 (evaporator)
Near Canyon Lake, TX 78130
Noah D
Job Details: 10/13/2020
RANGE WHIRLPOOL WFE505W0JS0 "Arrived on site to inspect oven for not heating, upon inspection found the main terminal burnt on red side. Ordering terminal, please send small terminal connector instead of ordering a full wiring harness ; ordrng 1 W10245259 (TERMINAL )"
Near Georgetown, TX 78628
Al
Job Details: 10/13/2020
OVEN WHIRLPOOL WOD93EC0AS04 "Arrived on site and inspected wall oven not heating to temperature..I powered the unit on and waited for unit to preheat.Temperatures were approximately 100 degrees off and bottom of oven cabinet was warm instead of being extremely hot.I feel the heating element is defective causing the issue
Near Lakeway, TX 78734
Luis
Job Details: 10/13/2020
ICE MACHINE KITCHENAID KUIC15PHZS0 "Arrived on site for no ice. Found unit not powering on,plugged unit in unit powered itself off during drainage. Diagnosed defective drain pump,replaced drain pump,ran water through drain and tubing no leaks,ran diagnostics all test passed.
Near Austin, TX 78703
Matthew
Job Details: 10/13/2020
RANGE WHIRLPOOL KSEG700ESS3 "Arrived onsite to replace previously diagnosed parts. Replaced display, tested unit and unit is functioning properly. Tested to 350 degrees. Job complete"
Near Austin, TX 78717
Paul
Job Details: 10/13/2020
DISHWASHER MAYTAG MDB9959SKZ0 Arrived onsite for a dishwasher not turning on. I found the neutral wire on the machine side of the terminal block loose causing the unit not to power up. I tightened the terminal block and tested the machine. The unit is working as designed. There were no water leaks present at the time of service. Call complete.
Near Smithville, TX 78957
Andy
Job Details: 10/13/2020
COOKTOP WHIRLPOOL WCE55US6HB00 Arrived on site for cooktop not heating. Tested and inspected unit and found failed improper voltage. Instructed customer that they will need electrician to fix voltage issues and on use and care and practice for best performance. No repairs are needed at this time.
Near Austin, TX 78744
Kevin
Job Details: 10/13/2020
OVEN WHIRLPOOL WGG745S0FS02 "Arrived on site and inspected range and found gas leak on connection to manifold, reset connection and Leaking has stopped. Sent video to CS, job complete"
Near Austin, TX 78744
Kevin
Job Details: 10/13/2020
MICROWAVE WHIRLPOOL WMH53520CS5 "Arrived on site and found upper switch is not resetting when doors open. Found metal frame is slightly bent inward and after adjusting door is now operating properly and lights turn on when the door opens. If the issue continues a new interlock kit will be needed per service pointer W11245251
Near Leander, TX 78641
Kayman
Job Details: 10/13/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived onsite for dishwasher not drying and spray arm getting stuck on something while washing. Upon inspection I found the spray arm not seated all the way causing it to lean on one side and get stuck on the manifold tube while spraying. I corrected the spray arm and ran a diagnostics cycle. All functions passed including the heater. I explained the importance of using rinse aid and liquid detergent on this unit as well as purging cold water for optimal performance. Unit is working as designed at this time and no leaks detected during time of service. Job complete.
Near Cedar Park, TX 78613
David S
Job Details: 10/13/2020
COOKTOP JENN-AIR JGC3536GS00 "Arrived on site for letter fading on the cooktop. I inspected the unit and work area. I found the letters fading on the left side knob fading. I removed the damaged cooktop and installed the new one. .; ordrng 1 INSPECTPART (INSPECTED THE CORNERS PLEASE) and 1 W11043522 (cooktop)"
Near Austin, TX 78747
Leonardo
Job Details: 10/13/2020
OVEN WHIRLPOOL WFG505M0BS Arrived on site to test unit for insulation sticking out from inside. Moved insulation out of the inner oven. Test unit and unit test good job complete.
Near New Braunfels, TX 78130
Noah D
Job Details: 10/13/2020
RANGE WHIRLPOOL KFDC506JSS00 "Arrived on site to inspect oven for random tones, checked for all functions and found no issues. Customer was having issues with WiFi. Instructed customer to try disconnected in case of connecting issues. Complete"
Near Andice, TX 78628
Kayman
Job Details: 10/13/2020
VENTHOOD KITCHENAID KVWB606DSS2 Arrived onsite to install previously diagnosed parts. As I was disassembling the control panel I found one of the screws was badly stripped from install. I am not able to access the components to replace to complete the call. I am ordering screws (see SD quick pic) parts will need to identify the screws. ; ordrng 1 RESEARCH (RESEARCH )
Near Los Robles, TX 78738
Brandon
Job Details: 10/13/2020
WASHER WHIRLPOOL WTW8120HC0 "Arrived on site for customer complaint of unit getting off balance during cycles with towels or blankets, found front feet needed adjusting, after adjusting unit tested good in drain and spin cycle."
Near Austin, TX 78737
Leonardo
Job Details: 10/13/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site to test unit for console not responding. Test unit and found bad console. Replaced console test unit and unit test good job complete.
Near Lago Vista, TX 78645
Lou
Job Details: 10/13/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Arrived on site to inspect refrigerator freezing foo din the RC section. Upon further inspection, I tested temps in the FC=7 degrees & RC=38 degrees. Customer advised that food has been freezing on the top shelf for a long time and the unit makes noises. I found a sticker at the back of the RC seen that reads blocking air vents may cause uneven cooling and or food freezing on top shelf. I advised the customer of this sticker and recommended that they not push food items or containers all the way back against the back wall of the RC section and it blocks the airflow and any foods in direct line of the airflow will tend to freeze. I tested the diffuser and found it noisy. I removed and replaced the the diffuser and retested and it’s operating as designed. When the compressor comes on, the condenser coils rattle against the bottom panel of the chassis. I placed some pads in between the coils and bottom panel and the rattling stopped. No water leaks ob
Near Georgetown, TX 78633
Jonathan
Job Details: 10/13/2020
REFRIGERATOR WHIRLPOOL WRF757SDEM01 "Arrived n site for refrigerator developing ice on RC evaporator. Inspected and unit and work area. Performed diagnostics mode and found defrost sensor opened. Gained access to evaporator. Removed ice buildup from evap and tested sensor, found opened. Removed evaporator harness and installed new. Added mountable zip tie to hold evaporator in place and longer screw. Used evaporator screw for top tab on mounting cover. Assembled unit and performed diagnostics mode. Ran test 4 and monitored unit. All tested good, no water leaks detected.
Near Round Rock, TX 78664
Cliff
Job Details: 10/13/2020
REFRIGERATOR KITCHENAID KRFF507ESS01 Arrived on site to diagnose a refrigerator that is not cooling properly. Tested unit and found computer is not running defrost cycle often enough in freezer compartment. Changed computer settings to allow defrost to run every eight hours. All is working properly at this time and no further repairs are needed. No leaks were found at time of service.
Near Austin, TX 78717
Paul
Job Details: 10/13/2020
MICROWAVE KITCHENAID KOCE500ESS09 Arrived onsite for a microwave giving a close door message and having to hold the door closed to keep the microwave running. I found the door hinge screw on the right side loose and the door not lined up correctly on the hinge. I removed the screw and corrected the door on the hinge. I tightened the screw and tested the microwave. The door is closing properly and the microwave works as designed. Call complete.
Near Austin, TX 78745
Kevin
Job Details: 10/13/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 "Arrived on site and inspected refrigerator and found ice would not dispense, Removed ice bin and found it is not making contact with forks on motor. Adjusted forks and it will now operate properly. Ice is now dispensing, job complete."
Near Austin, TX 78739
Jacob
Job Details: 10/13/2020
REFRIGERATOR WHIRLPOOL WRF954CIHZ02 Arrived onsite for unit having ripped gaskets. Looked at unit. Saw that both gaskets had been ripped. Replaced both refrigerator gaskets. Tested unit. No issues at this time. Job complete
Near Leander, TX 78641
Tommy
Job Details: 10/13/2020
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Arrived onsite for dishwasher rack falling off found adjuster was broken and wheel had popped off. Replaced adjusters with an adjuster kit tested unit tested good.
Near Georgetown, TX 78628
Jonathan
Job Details: 10/13/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site to install previous diagnosed part. Removed failed FC door and installed new. Tested door operation. All tested good, no water leaks detected."
Near Marble Falls, TX 78654
James
Job Details: 10/13/2020
WASHER MAYTAG MVWB835DW3 Arrived on site and tested operation. Found proper 5v dc to ui and harness has proper continuity. Verified proper voltage to unit and attempted diagnostics. Found F6E2 error and would not advance past this point. Unit will need ui and control replaced at same time with new harness to ui. Office to schedule return services due to part availability ; ordrng 1 W11115285 (panel-cntl) and 1 W11199207 (harns-wire)
Near Austin, TX 78705
Wesley
Job Details: 10/13/2020
REFRIGERATOR WHIRLPOOL WRT549SZDM01 Arrived onsite and found unit had self corrected. Found that customer overstuffed freezer and had allowed frosting from seal gap. Advised customer on use and care.
Near Lakeway, TX 78738
Brandon
Job Details: 10/13/2020
REFRIGERATOR KITCHENAID KBSD602ESS00 "Arrived on site to replace busted fill tube, after replacing, unit tested good."
Near Georgetown, TX 78626
Cliff
Job Details: 10/13/2020
DISHWASHER WHIRLPOOL WDF130PAHB1 Arrived on site To diagnose a dishwasher with an upper rack not staying in position and broken silverware basket. Reposition rack rail properly and I am ordering silverware basket. ; ordrng 1 WP8268866 (silverware basket)
Near Horseshoe Bay, TX 78657
James
Job Details: 10/13/2020
RANGE WHIRLPOOL KSEG700ESS3 Arrived on site and tested operation. Found convection fan assembly causing noise issue. Found motor mounts are not straight causing fan blade to rub at bottom of assembly. Unit will need new fan motor assembly to repair. ;