Near Round Rock, TX 78681
David S
Job Details: 05/27/2020
COOKTOP JENN-AIR JGD3430WS00 "Arrived on site for left front burner not igniting. I inspected the unit and work area. I found 6 out of 8 screws holding in the burner heads heavily corroded. I cleaned off the burner head not working with a wire brush and it still would not ignite. I explained to the customer I order to change the burner head I would have to remove the screws and with them being corroded this bad there is a chance they will break inside the orfice holder. If that happens the orfice holder and screws will need to be replaced. She said ok. I attempted to remove the screws and they snapped at the head. I told the customer what happened. I explained there is a very good chance that the other 4 may do the same thing and at that point the orfice holders will have to be replaced.
Near Austin, TX 78734
Luis
Job Details: 05/27/2020
REFRIGERATOR KITCHENAID KSSC48QVS04 "Arrived on site to install parts previous tech diagnosed. Installed new icemaker optics tested icemaker optics,optics passed diagnostics,water inside of icemaker."
Near Austin, TX 78739
Kevin
Job Details: 05/27/2020
REFRIGERATOR GE PFSS5NJWASS "Arrived on site and inspected refrigerator and did not find any water or frost buildup in the freezer, fresh food section, or water in the condenser pen, took pictures. Found the freezer door is leaning outward at the top causing an air gap along the top of the gasket. Straightened freezer door and used heat gun to reset gasket and took one picture of before and one picture of after, job complete"
Near Bastrop, TX 78602
Andy
Job Details: 05/27/2020
MICROWAVE KITCHENAID KMBP100ESS03 "Arrived on site for microwave error code. Tested and inspected unit and found failed UI and control. Ordering needed part. Unit is installed higher then oven dolly can reach and is in new freshly painted white cabinets. Ordering 2 man to uninstall and reinstall so as not to mark or damage cabinets. 2 hour job, Office to schedule return trip.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (2 MAN ) and 1 SEENOTE (2 HOUR ) and 1 W11375458 (UI)"
Near Temple, TX 76502
Cliff
Job Details: 05/27/2020
OVEN WHIRLPOOL WOD51EC0HS01 Arrived on site to diagnose an oven that is not heating to temperature. Tested unit and checked calibration settings. Found all is functioning properly at this time.
Near Austin, TX 78723
Scott
Job Details: 05/27/2020
REFRIGERATOR WHIRLPOOL WRF560SMYM05 "Arrived on site for unit tripping breaker . Found good amps and cooling pattern . Believe unit is tripping when going into defrost . Ordering heater ,harness ,and control . Please call to set return . No water leaks .Quick pic of lease . ; ordrng 1 W10637509 (harns-wire) and 1 W11035836 (cntrl-elec) and 1 WPW10436849 (heater)"
Near Belton, TX 76513
Al
Job Details: 05/27/2020
WASHER LG WM2450HRA Arrived to install previously ordered part.Removed and replaced the LG door boot.Reassembled and unit tested as designed without issues.Job complete
Near Leander, TX 78641
Lou
Job Details: 05/27/2020
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site to inspect wall oven display bubbled. Upon further inspection, I found the console with no bubbling on display, but I found the floor of the unit badly warped and the paint chipping off creating rust. I contacted techline and spoke to Scott and advised my findings. Attend to do a video chat but was unable to complete it due to reception. I advised Scott that I had taken several photos and could provide them if needed. Scott advised that he will notate the photos if needed and advised that the floor of the unit is not replaceable
Near Round Rock, TX 78664
David S
Job Details: 05/27/2020
WASHER MAYTAG MHW6630HW0 "Arrived on site to install previous diagnosed parts. I installed a both valves new. I found the hoses for the valves placed to far up the inlets for the dispenser. I replaced the hoses and seated them properly. I ran the unit through a test cycle, and the unit operated as designed. No water leaks detected. Job complete."
Near Austin, TX 78704
Jacob
Job Details: 05/27/2020
REFRIGERATOR KITCHENAID KRFC300ESS03 "Arrived onsite for unit tripping breaker from using water dispenser. Tested unit. About the 11th glass in of water, the unit shut off. Called Techline. Suggested that a GFCI is not recommended for the unit. Got sr#7727916498. No leaks at this time. job complete"
Near Austin, TX 78702
Luis
Job Details: 05/27/2020
REFRIGERATOR KITCHENAID KRFF707ESS01 "Arrived on site for no cool. Ran diagnostics test 4 compressor not powering on,removed inverter found excessive burn marks on inverter,installed a new inverter powered unit on compressor powered on. Repair covered by AUTHO KQ7A200DPL1"
Near Harker Heights, TX 76548
Al
Job Details: 05/27/2020
WASHER WHIRLPOOL MVWB835DW4 Arrived to inspect washer locking issues.Ran diagnostics test mode and found stuck UI code.Ran diagnostics test mode and unit tested as designed.All water lines were dry at the time of service.Job complete
Near Robinson, TX 76706
Jonathan
Job Details: 05/27/2020
WASHER MAYTAG MVWB765FW3 "Arrived on site for washer that is making a clunking sound. Inspected unit and work area. Placed unit on service diagnostics and found an F3 E2 (inlet water fault), F0 E4 (spin limited by water temperature), and F2 E1 (UI stuck key) error codes. Placed unit in an auto cycle and heard the unit clerk as soon as it started going into an agitation. Removed agitator and found agitator completely stripped. Ordering agitator and will return.; ordrng 1 W11161960 (agitator)"
Near Austin, TX 78749
Leonardo
Job Details: 05/27/2020
DISHWASHER WHIRLPOOL KDTM704ESS3 Arrived on site to test unit for unit not draining. Test unit and found bad pump. Replaced pump test unit and unit test good job complete no leaks present At this time.
Near Liberty Hill, TX 78642
James
Job Details: 05/27/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived on site and installed new valve. Tested operation and found unit working properly and all water connections dry at time of service. Job complete
Near Pflugerville, TX 78660
David S
Job Details: 05/27/2020
REFRIGERATOR WHIRLPOOL WRT519SZDM05 Arrived on site to install previous diagnosed part. I removed the old fiting and replaced with new. I also cleared the drain line and ensured the line was free flowing. No water leaks detected. Job complete.
Near Austin, TX 78733
Kevin
Job Details: 05/27/2020
DISHWASHER KITCHENAID KDTE334GPS0 Arrived on site and inspected dishwasher and found saved error codes 6/4 and 6/3 again. Dishwasher will still pass diagnostic cycle. Spoke with tech line customer has corrected installation. Replace control board and control panel 77277821644
Near Austin, TX 78758
Eman J.
Job Details: 05/27/2020
DISHWASHER IKEA IDT870SAGX0 Arrived onsite for dishwasher not draining. Found drain pump and hose faulty. Replaced the drain hose and drain pump. Issue is still present. I advised he customer to wash their dishwasher with vinegar to try and break up the clog in the second drain hose.
Near Georgetown, TX 78626
Cliff
Job Details: 05/27/2020
RANGE WHIRLPOOL WFG550S0HZ1 Arrived on site to diagnose a range that will not bake or broil. Tested unit and found failed main control. Replaced control and tested unit. Found all is functioning properly at this time.
Near New Braunfels, TX 78130
Richard
Job Details: 05/27/2020
WASHER WHIRLPOOL MVWB835DW3 Arrived onsite for the washer with error code F6E2. Ran diagnostics and found error code F6E2 communication error. Called tech line and they stated to make sure the washer is on its own circuit. If so to replaced control board and console at the same time. Tested washer outlet and it’s on its own circuit. Sr# 7727905100.
Near Driftwood, TX 78619
Luis
Job Details: 05/27/2020
REFRIGERATOR KITCHENAID KFIV29PCMS02 "Arrived on site for cooling issue. Found traces of oil on fresh food evaporator,replaced evaporator,compressor and drier vacuumed system down unit kept vacuum recharged system to manufacture spec. Per service pointer W11092686 secured 2 clamps and zip tied evaporator to clamps,modified drip pan,secured thermistor to correct location on suction line using foil tape and a zip. Powered unit on checked low side pressure good checked frost pattern good unit cooling down correctly. Parts covered under sealed system warranty labor
Near Leander, TX 78641
Lou
Job Details: 05/27/2020
REFRIGERATOR WHIRLPOOL MFX2876DRM00 "Arrived on site to inspect refrigerator noises. Customer advised that when the compressor ramps up, it gets loud. Upon further inspection, I placed the unit in diagnostics and tested the compressor speeds. Customer advised the noise is louder than the high speed. I tested the fans and when I turned the FC evap fan on, I could hear it making a loud noise. I found ice built up on the evaporator and hitting the fan blades. I cleared the ice and removed and reps,fed the evap fan motor/harness. Tested unit and it began to cool as before. Watched evaporator frost pattern ad it was good. Checked test #7 for defrost time and set it on #2 for an 8 hour defrost. No water leaks observed during service, job completed."
Near Austin, TX 78738
Leonardo
Job Details: 05/27/2020
OVEN GE PT7550SF4SS Arrived on site to test unit for temp to high error. Found top oven reading 480° at room temp. Foundbad console also and display board will order new console and display total reschedule ; ordrng 1 W56X25765 (PANEL) and 1 WB27X29601 (DISPLAY)
Near Manor, TX 78653
Scott
Job Details: 05/27/2020
RANGE WHIRLPOOL WFG550S0HZ1 Arrived on site for right rear burner not working . Found burner will light but not stay lit when turned down to simmer . Adjusted set screw in valve to Adjust flame . All burners are now normal . No gas leaks detected at time of service. Job complete .
Near New Braunfels, TX 78132
Richard
Job Details: 05/27/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Arrived onsite for the refrigerator freezer door gasket not sealing properly. Installed new freezer door that was ordered and issue still hasn’t been resolved. Called tech line and they stated that they will put the refrigerator in review
Near Austin, TX 78757
Eman J.
Job Details: 05/27/2020
REFRIGERATOR WHIRLPOOL WRX735SDBM00 "Arrived onsite to replace previous diagnosed parts. Replaced ice maker, tested system, everything works as designed."
Near New Braunfels, TX 78132
Noah D
Job Details: 05/27/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Arrived on site to install the extension, installed extension and steamed all ice out as well as in the drain pan port, replaced tubing and found no issues. Complete"
Near Austin, TX 78704
Jacob
Job Details: 05/27/2020
REFRIGERATOR KITCHENAID KFIS29PBMS00 Arrived onsite for unit leaking from the top. Tested unit. Found that water was leaking from the reservoir. Replaced reservoir. Tested unit. Unit test good. No leaks at this time. Job complete.
Near Waco, TX 76712
Jonathan
Job Details: 05/27/2020
DISHWASHER WHIRLPOOL DU1100XTPBB Arrived on site for dishwasher that was blinking a clean light signal. Inspected unit and work area. Found unit had a heating issue. Ran tests through heating circuit and found everything working as designed. Tested door switch and found switch was not making proper contact. Found control panel screw holes broken not allowing the panel to sit properly on the door. Replaced control panel and tested unit. Unit is working as designed. Call complete.
Near Liberty Hill, TX 78642
James
Job Details: 05/27/2020
REFRIGERATOR LG LFXS29766S/01 Arrived on site and tested operation. Found ice makers both over filling and icing up. Tested valves and found flow meter in inlet valve has failed and ice makers are on timed ice making. . ; ordrng 1 AJU72992603 (VALVE)
Near Killeen, TX 76542
Al
Job Details: 05/27/2020
FREEZER MAYTAG MZF34X16DW00 "Arrived to inspect stand alone freezer not cooling.The unit was in the garage unplugged.I accessed the evaporator fan motor and the motor was fully operational.The compressor and start device were also fully operational.After 8-10 minutes I observed a frost pattern that continued to grow on the evaporator lines.The thermistor plug was not fully inserted, possibly causing the failure.Customer told to place a plastic water bottle inside the freezer and wait approximately 24-48 hours for water to freeze.After the water freezes it’s ok to load the unit with food.Job complete"
Near Liberty Hill, TX 78642
James
Job Details: 05/27/2020
REFRIGERATOR WHIRLPOOL WRF992FIFM00 Arrived on site and tested operation. Found no ice in fresh food ice maker. Tested ice maker and found to be good. Tested fill tube and found fill tube heater has failed and water line has frozen. Installed new fill tube assembly and tested operation. Unit tests good. Job complete
Near Georgetown, TX 78628
Cliff
Job Details: 05/27/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived on site to diagnose a refrigerator that was making unusual noise. Found power draw issue in user interface indicated by inconsistency in all brightness of LEDs. User interface most likely causing cycling issue. Interface will need to be replaced to complete repairs. ordrng 1 W11387384 (UI)
Near Buda, TX 78610
Richard
Job Details: 05/27/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Arrived onsite for the refrigerator ice maker not making ice. Installed new ice maker and it tested good and filled with water. Complete
Near New Braunfels, TX 78132
Noah D
Job Details: 05/27/2020
BUILT-IN M/W JENN-AIR JMDFS24GS01 "Arrived on site to inspect microwave for not heating, replaced switches and no change, ordering mag, cap and diode. Office to reschedule ; ordrng 1 W11209949 (MAG ) and 1 W11362530 (CAP)"
Near New Braunfels, TX 78132
Richard
Job Details: 05/27/2020
REFRIGERATOR WHIRLPOOL KRMF706ESS01 Arrived onsite for the refrigerator freezer not cooling and ice maker not working. Ran diagnostics and found no error codes for the refrigerator or ice maker. Ran a harvest test and it passed all fans working properly. Tested ice box fan and it’s not working properly. Found the HV board is cause of the issue. Replaced UI and hv board. Ice box fan is working good. Advise customer monitor for cooling issues. Refrigerator tested good. Complete
Near New Braunfels, TX 78130
Noah D
Job Details: 05/27/2020
REFRIGERATOR GE GSS25LSTDSS "Arrived on site to inspect fridge for not producing ice, upon inspection found the icemaker motor locked up. Replaced icemaker and remounted unit. Water from icemaker broke a freezer bulb, will have bulbs shipped to customer. Job complete ; ordrng 1 D2C40A15-2PK (LIGHTBULB )"
Near Andice, TX 78628
Wesley
Job Details: 05/27/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived on site and replaced nosy damper de to noisy damper symptom. Nit is now operating as designed. We’d mastic to soften vibration also.
Near Austin, TX 78733
Kevin
Job Details: 05/27/2020
REFRIGERATOR JENN-AIR JS48PPDUDE01 "Arrived on site and found fridge is installed into alcove, water is turned off, and there is no power showing. With builders permission pulled fridge forward and moved plug to another outlet and power is now restored. Outlet behind refrigerator is on its own circuit but either breaker or outlet is faulty. Installers have left water filter out of housing and after reinstalling filter ran several cups of water through dispenser and did not find any leaking under refrigerator. Job complete"
Near Bruceville-Eddy, TX 76524
Jonathan
Job Details: 05/27/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 "Arrived on site for refrigerator that’s leaking out of the top. Inspected unit and work area. Tested unit and found pinhole on the top tube allowing water to shoot out of the sides. Replaced tube and tested unit. Jumped icemaker and unit began to run as designed. No water leaks were present and all waterlines are dry.
Near Austin, TX 78739
Luis
Job Details: 05/27/2020
ICE MACHINE KITCHENAID KUIX535HPS00 "Arrived on site for no ice. Ran diagnostics,no power to valve from pump,unit shutting off while draining water. Diagnosed defective drain and recirculating pump,replaced both pumps ran diagnostics all test passed. Checked water and tube connections no leaks."
Near Round Rock, TX 78665
David S
Job Details: 05/27/2020
WASHER MAYTAG MHW5500FC0 "Arrived on site for washer tripping breaker. I inspected the unit and work area. I found the unit on an arch breaker see so quick pic. I put the unit into diagnostics mode and found no fault codes. I ran the unit through a diagnostics cycle and unit operated as designed. I called Techline sr# 7727526389 spoke J.K. I advised tech line of the situation. Techline recommended the unit be a normal ground break not an arch of GFCI breaker. Techline recommended not to replace any parts today, as it will not fix anything since there are no fault codes in the system, and the unit ran through diagnostics with no issues. Job Complete"
Near Burnet, TX 78611
James
Job Details: 05/27/2020
DISHWASHER WHIRLPOOL Wdf520padm7 Arrived on site and tested operation. Found drain pump running but not draining. Vacuumed water from unit and cleared drain pump housing and drain tube. Reassembled and tested operation. Unit tests good and all water connections dry at time of service. Job complete
Near New Braunfels, TX 78132
Noah D
Job Details: 05/27/2020
RANGE JENN-AIR JDRP548HL00 Arrived on site to inspect oven for not turning on griddle. Fixed griddle knob and will need to get with Jen air about door issues because I see they are working correctly but customer is unhappy with movement while closing. Job complete
Near Belton, TX 76513
Cliff
Job Details: 05/27/2020
ICE MACHINE WHIRLPOOL GI15PDXZS1 Arrived on site to diagnose an ice machine that is not producing. Tested unit and found cutter grid broken. Grid will need to be replaced to complete repairs.; ordrng 1 W10919199 (grid-cuttr)
Near Temple, TX 76502
Al
Job Details: 05/27/2020
WASHER WHIRLPOOL WTW5640XW3 Arrived to inspect washer housing leaking while unit is turned off.Confirmed the complaint and found the housing valves leaking.Removed and replaced the housing.Reassembled and unit tested as designed.All water lines were dry at the time of service.Job complete
Near Georgetown, TX 78633
Wesley
Job Details: 05/27/2020
MICROWAVE WHIRLPOOL WOC54EC0AS04 "Arrived onsite and found switches engaging and no problems with starting, but no heat and consistent problems with count down timer stopping mid cycle while attempted cook function continued to progress. Ordering controls and hi voltage parts. ; ordrng 1 CAPACITOR (UKNOWN) and 1 DIODE (UKNOWN) and 1 W10864182 (panl-cntrl) and 1 W11035599 (cntrl-elec) and 1 W11346197 (MAGNETRON) and 1 WPW10412514 (cntrl-elec)"
Near Austin, TX 78702
Luis
Job Details: 05/27/2020
REFRIGERATOR GE GSHS5KGXBCSS "Arrived on site for defective water tank,installed new water tank,tested water entering tank good, While disconnected from fitting at door hinge,customer will need to continue freezer door defrost."
Near Jarrell, TX 76537
Cliff
Job Details: 05/27/2020
MICROWAVE WHIRLPOOL WMH53521HZ3 Arrived on site to diagnose a microwave that is not heating. Found transformer sending excess voltage to high voltage system causing multiple failures to magnitron capacitor and diode. All 4 parts will need to be replaced to complete repair. ; ordrng 1 W10818686 (magnetron) and 1 W10850446 (capactr-mg) and 1 W10880342 (transformr) and 1 W11256462 (DIODE)
Near Cedar Park, TX 78613
Lou
Job Details: 05/27/2020
DRYER MAYTAG MGD6630HW0 "Arrived on site to inspect dryer noises. Upon further inspection, I turned the unit on and immediately it began to make a loud rumbling/rattling noise. I legs the top panel and continued to test and the customer advised he could hear a squeaking noise. I disassembled the unit and found the rollers were sticking to their axles due to the debris. Also found the belt beginning to fray. I found the blower wheel housing and collar were rattling and the exhaust pipe badly rattling. Per the service pointer #W11378591A, I installed a seal in between the collar and wheel housing ad using the tape provided with the seal, I taped the exhaust pipe to the duct collar and to the housing to tightened it. Removed and replaced the rollers, tension pulley roller and drive belt and reassembled the unit. Retested and the unit is operating as designed and much quieter. No lint observed during service, job completed."
Near Kyle, TX 78640
Kevin
Job Details: 05/27/2020
DRYER WHIRLPOOL WED4850HW0 "Arrived on site and inspected dryer and found start switch is unresponsive. After replacing start switch dryer is working properly. No lint found in dryer at time of service, job complete"
Near Austin, TX 78724
Scott
Job Details: 05/27/2020
WASHER MAYTAG MVWB835DW4 Arrived on site for unit not responding to touch commands. Did finally got unit in diagnostics . Got UI and control error codes . Replaced UI console and main control . Ran calibration and diagnostics wash. All checked normal . No water leaks detected at time of service . Job complete
Near Georgetown, TX 78633
Cliff
Job Details: 05/27/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ02 Arrived on site to diagnose a refrigerator that is making abnormal noise. Tested unit and found condenser lines rattling and vibration absorber for condenser not mounted online. Installed vibration absorber and shifted lines to prevent vibration noise. Tested unit and all is working properly at this time. No leaks were found at time of service.
Near Cedar Park, TX 78613
Lou
Job Details: 05/27/2020
WASHER MAYTAG MVWX655DW1 "Arrived on site to inspect washer start button not working. Upon further inspection, I placed the unit in diagnostics showing no error codes, but when I pressed the start button, I had to push it hard to get diagnostics started. Unit operated as designed. I removed the console and found the plastic lever on the control not engaging, with the start button on the console, very well. I adjusted the lever and tested the button and it is more responsive now. I had the customer test the start button and they are satisfied with its performance. No water leaks observed during service, job completed."
Near Austin, TX 78758
Eman J.
Job Details: 05/27/2020
DRYER WHIRLPOOL WED560LHW0 Arrived onsite to install previous diagnosed parts. Installed moisture sensor kit. Tested system everything works as designed.
Near Austin, TX 78704
Leonardo
Job Details: 05/27/2020
MICROWAVE WHIRLPOOL WMH53521HZ4 Arrived on site to test unit and was informed unit is being replaced. No service
Near Austin, TX 78748
Leonardo
Job Details: 05/27/2020
COOKTOP KITCHENAID KICU569XSS00 Arrived on site to test unit for cracked cooktop. Replaced cooktop test unit and unit test good job complete.
Near San Marcos, TX 78666
Richard
Job Details: 05/27/2020
ICE MACHINE KITCHENAID KUID308ESS2 Arrived onsite for the ice machine not making ice. Upon inspection found that the ice machine has not made any ice at all and the water level is good. Could not feel frost on the evaporator and it was not that cold. Need a sealed system repair. Ordering parts office to reschedule. Sealed system tech needed for repairs. 3 hrs needed for repair ; ordrng 1 ACCESS (ACCESS VALVE. ) and 1 W10843121 (filter dryer) and 1 WPW10218037 (evaporator) and 1 WPW10534030 (valve-gas) and 1 WPW10605286 (compressor)
Near Salado, TX 76571
Cliff
Job Details: 05/27/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Arrived on site to diagnose a refrigerator with a freezer that is not closing properly. Tested unit and found Ben’s not aligned preventing door from closing. Reset bins to proper position and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Austin, TX 78759
Eman J.
Job Details: 05/27/2020
REFRIGERATOR JENN-AIR JS42NXFXDE01 "Arrived onsite to replace previous diagnosed parts. Found that a screw inside the door, the head broke off. Ordering new door W10800805, screw W10851443. Please reschedule customer. ; ordrng 1 W10800805 (dor-fip bl) and 2 W10851443 (screw)s"
Near Austin, TX 78746
Kevin
Job Details: 05/27/2020
DISHWASHER KITCHENAID KUD102CRBS0 "Arrived on site and found dishwasher door will not stay in place, found linkage has failed and replaced both sides. job complete"
Near Austin, TX 78759
Eman J.
Job Details: 05/27/2020
DISHWASHER JENN-AIR JDTSS246GP0 "Arrive onsite for dishwasher railing broken. Replaced dishwasher railing, tested system everything works as designed. Job complete."
Near Lakeway, TX 78734
Luis
Job Details: 05/27/2020
REFRIGERATOR JENN-AIR JF42NXFXDE02 "Arrived on site for no ice. Found arm disconnected from icemaker,installed arm to icemaker icemaker ran through a cycle dumped ice and filled with water"
Near Sunset Valley, TX 78745
Jacob
Job Details: 05/27/2020
DRYER WHIRLPOOL WGD96HEAU0 Arrived onsite to replace parts for lint door. Replaced parts. Tested unit. Unit test good. No issues at this time. Job complete.
Near Austin, TX 78746
Kevin
Job Details: 05/27/2020
FREEZER KITCHENAID KSF26C6XYY04 "Arrived on site and inspected refrigerator and found it is 65 degrees in freezer, found no frost pattern on evaporator took 1 picture. per LM Will need to bring back a new evaporator, compressor, start device kit and tubing.; ordrng 1 8201786 (start device,combo) and 1 W10913906 (coupler) and 1 WP2188822 (evaporator) and 1 WPW10143759 (dryer) and 1 WPW10331270 (valve) and 1 WPW10364560 (solenoid) and 1 WPW10466675 (compressor) and 1 WPW10643261 (evaporator)"
Near New Braunfels, TX 78132
Richard
Job Details: 05/27/2020
OVEN WHIRLPOOL WOD51EC0HS01 Arrived onsite for the oven console not working properly. During testing found that the console is not responding correctly. Replaced console and advise customer of the whirlpool app and the updates. Oven tested good. Complete
Near Leander, TX 78641
Lou
Job Details: 05/27/2020
OVEN WHIRLPOOL RBD305PRS00 "Arrived on site to inspect wall oven error code. Upon further inspection, the customer advised that they had a power outage throughout the neighborhood and the unit stopped working then showed error code F5E1. When we turned t on bake, it started but immediately the error code came on. I found the harness connection at the main control had come loose. Once I reconnected the plug and tested, the unit operated as designed. Job completed."
Near Austin, TX 78746
Kevin
Job Details: 05/27/2020
RANGE KITCHENAID KDRP487MSS03 arrived on site and found customers experiencing both ovens temperature is off, replaced both sensors and ovens are operating properly.
Near New Braunfels, TX 78130
Richard
Job Details: 05/27/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived onsite for the refrigerator door not closing properly. During testing found that the door was a little out of level. Leveled door and door is closing good . All functions tested good. Complete
Near Seguin, TX 78155
Noah D
Job Details: 05/27/2020
DISHWASHER WHIRLPOOL WDF330PAHB2 "Arrived on site to Inspect dishwasher for not dissolving pods and no water, tested all functions and found all functions working, heating element worked. Instructed customer on proper use and care, gave rinse aid samples. Job complete"
Near Leander, TX 78628
Lou
Job Details: 05/27/2020
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site to inspect wall oven display issues. Upon further inspection, the customer advised that the display has been time/date jumping and while cooking, if they open the door, the display will begin to show temp settings and sometimes reset. I cycled the power and removed and replaced the the main ACU and cycled power back on. Reprogrammed the unit date/time and tested on Bake at 350 degrees. Unit operated as designed. I advised the customer of the software update from Whirlpool and provided the WiFi connect team number for future reference. Job completed."
Near Austin, TX 78723
Robert
Job Details: 05/27/2020
REFRIGERATOR KITCHENAID KRFC704FPS01 Arrived on job for complaints of handle on freezer not staying on. Found the screw on door not secured to door and screw from handle stripped. Replaced screws and handle. After replacement test operation. No leaks detected at time of service.
Near Austin, TX 78727
Eman J.
Job Details: 05/27/2020
DISHWASHER WHIRLPOOL WDF331PAHS0 Arrived onsite to install previous diagnosed parts installed feed tube. Tested system everything as designed. No water leaks at time of service
Near Canyon Lake, TX 78132
Richard
Job Details: 05/27/2020
DISHWASHER KITCHENAID KDTM354ESS1 Upon inspection found that the control board had melted which caused the issue. Took pictures and called Whirlpool safety and documented my findings. Whirlpool safety stated that they will contact the customer with a resolution. Complete
Near Leander, TX 78641
Lou
Job Details: 05/27/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site to install previously diagnosed and ordered parts. Due to the unit leaking at the vent and the element not heating properly, I removed and replaced the vent, deflector and element and tested the unit. Unit is operating as designed with no leaks. No water leaks observed during service, job completed."
Near Pflugerville, TX 78660
David S
Job Details: 05/27/2020
REFRIGERATOR WHIRLPOOL WRF535SMBM00 "Arrived on sit to preform sealed system service. I evacuated the system, and removed the old compressor. I installed a new compressor, up dryer, and access valve. I preformed a push pull test. No restriction where found. I pulled a vacuum on the system and watched the gauges for any changes once done to 30 inches. No change was found after 7 minuets. I put 5.0 oz of refrigerant into the system. I waited for the system to equalize. Once equalized I plugged the unit in and watch for pressures on the low side. After 5 minuets the system was showing 0 to 3 lbs on the low side. The system is cooling. Job complete. Please allow 24 hours for fridge to get to proper temperature."
Near Austin, TX 78704
Jacob
Job Details: 05/27/2020
RANGE KITCHENAID KSGG700ESS1 Arrived onsite for button number 3 not working on key pad. Tested unit. Button number 3 was not working. Replaced console. Tested unit. Unit test good. No leaks at this time. Job complete
Near Buda, TX 78610
Richard
Job Details: 05/27/2020
REFRIGERATOR GE PFSS6PKXASS Arrived onsite for the refrigerator not cooling. During testing found that the temperature in both compartments are at 71 degrees. Compressor is hot to touch and no frost patterns on evaporators. Will need a sealed system repair. Sealed system tech needed for repairs. 3hrs needed for repair. Ordering parts. Office to reschedule. ; ordrng 1 AUTHORIZATION (AUTHORIZATION NEEDED FOR REPAIR ) and 1 SEALEDSYSTEMREPAIR (SEALED SYSTEM TECH NEEDED FOR REPAIR ) and 1 WR02X12656 (comp suction line) and 1 WR23X10586 (asm harness comp) and 1 WR86X10079 (refrigerator dryer) and 1 WR87X10164 (electricals for comp) and 1 WR87X10170 (compressor)
Near Round Rock, TX 78664
David S
Job Details: 05/27/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site for dishwasher not drying dishes. I inspected the unit and work area. I found no fault code. I ran the unit through diagnostics. Unit operated as designed. Heating element came on and drew proper amperage. I found the customer washing a lot of plastic items. I explained proper loading procedures. Unit is operating as designed. No water leaks detected.
Near Belton, TX 76513
Jonathan
Job Details: 05/27/2020
WASHER WHIRLPOOL MVWB765FW3 "Arrived on site for a washer that won’t make selections or start. Inspected unit and work area. Placed in an in-service diagnostics and down an F5 E4 (lid not opened between cycles), and F7 E9 (locked rotor) error codes. Placed unit and an auto cycle and unit ran as designed. Customer advised that many issue happens, the unit will power on but not change the selection or allow the unit to start.. He did say that the issue is intermittent but when it does work, everything works. Tested voltage to UI and found 5V DC. I went ahead and replaced his console and tested unit. Unit is working as designed. Call complete."
Near Austin, TX 78757
Eman J.
Job Details: 05/27/2020
RANGE WHIRLPOOL WFG320M0BS3 "Arrived onsite for previous diagnosed parts. Replaced the control, tested system everything works as designed"
Near Austin, TX 78739
Leonardo
Job Details: 05/27/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site to replace console. Found wrong color ordering new console W11296171. Office to reschedule. ; ordrng 1 W11296171 (CONSOLE STAINLESS )
Near Austin, TX 78724
Scott
Job Details: 05/27/2020
REFRIGERATOR WHIRLPOOL WRS325SDHB01 "Arrived on site ,replaced fan motor and blade . Tested and all checking normal . No water leaks detected at time of service. Job complete"
Near Austin, TX 78754
Scott
Job Details: 05/27/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site for dishwasher overfilling . Ran diagnostics for float switch open error code . No water leaking at time of service . Customer on last flooding opened the door and unit continued to fill . Ordering and replacing both control and float switch and door switch. Recommended not to use dishwasher till repair is complete ; ordrng 1 W10906426 (cntrl-elec) and 1 WPW10195039 (float switch) and 1 WPW10653840 (door latch)
Near Killeen, TX 76549
Al
Job Details: 05/27/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived to inspect dishwasher not draining.Confirmed the complaint and found the connector to the drain pump was not seated properly.Corrected the issue and unit tested as designed.All water lines were dry at the end of service.Job complete
Near Belton, TX 76513
Jonathan
Job Details: 05/27/2020
REFRIGERATOR WHIRLPOOL GI6SARXXF06 Arrived on site for refrigerator that’s making too much ice. Inspected unit and work area. Removed icemaker and found arm not fully engaged into the icemaker motor hole. Engaged the arm and found it clicking when raising the bar. Reassembled icemaker assembly and unit is working as designed. Call complete.
Near Horseshoe Bay, TX 78657
James
Job Details: 05/26/2020
ICE MACHINE KITCHENAID KUIS18PNZB1 Arrived on site and installed new sensor. Tested operation and found unit working properly. Job complete
Near Round Rock, TX 78664
David S
Job Details: 05/26/2020
RANGE KITCHENAID KSEB900ESS3 Arrived on site o install previous diagnosed parts. I gained access to the light assembly and replaced new. Both oven lights are coming on.
Near Gatesville, TX 76528
Jonathan
Job Details: 05/26/2020
WASHER MAYTAG MVWB865GW0 on site for washer that is showing a DRN code. Inspected unit and work area. It’s still showing it placed in a in a drain in span and heard drain pump actuating but would not drain the water and was super loud. Unplug the unit and power reset unit. Plugged unit back in and placed in service diagnostics. Found an F9 E1 (drain pump system problem-long drain) and F2 E1 (UI stuck button) error codes. Removed hose connecting tub and drain pump. Found metal wiring clamp obstructing the drain pump from being able to turn. Removed obstruction and tested unit in a manual fill and drain twice. Unit is working as designed. Call complete.
Near Austin, TX 78739
Leonardo
Job Details: 05/26/2020
COOKTOP GE PGP976SET2SS Arrived on site to replace knobs. Replaced knobs test unit and unit test good job complete.
Near Florence, TX 76527
Wesley
Job Details: 05/26/2020
OVEN WHIRLPOOL WOS11EM4EB01 Arrived onsite for oven not turning off when cancelled. Tested unit and found that the oven is turning off but that the cooling fan is staying on as designed. Advised customer on design. All checks good.
Near Manor, TX 78653
Andy
Job Details: 05/26/2020
WASHER WHIRLPOOL WTW5000DW1 Arrived on site for washer loose basket. Tested and inspected unit and found failed suspensions. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service
Near Pflugerville, TX 78660
Andy
Job Details: 05/26/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived on site for microwave oven combo UI unresponsive. Tested and inspected unit and found failed UI console. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Near Seguin, TX 78155
Richard
Job Details: 05/26/2020
MICROWAVE WHIRLPOOL WMH31017HB2 Arrived onsite for the microwave not working. During testing found that error code F1E4. During inspection found that the lower door switch was broken. Replaced switch with new and microwave tested fine. Complete
Near Kempner, TX 76539
Al
Job Details: 05/26/2020
REFRIGERATOR KITCHENAID KFIS29PBMS00 "Arrived to inspect refrigerator not cooling.Customer had the unit inside of her garage.Plugged in the and unit never produced a frost pattern.Unit will need a sealed system repair.Ordering a compressor, access valve and dye, motor evaporator fan motor.Also ordering authorization, 2 hours and a sealed system tech.Office to reschedule with customer ; ordrng 1 CNOTE (AUTHORIZATION ) and 1 CNOTE (SEALED SYSTEM TECH ) and 1 CNOTE (2 HOURS ) and 1 CNOTE (RESEARCH FOR ACCESS VALVE ) and 1 W10276644 (COMPRESSOR KIT) and 1 WPW10514110 (MOTOR EVAPORATOR HARNESS )"
Near Georgetown, TX 78626
David S
Job Details: 05/26/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Arrived on site for fridge leaking. I found one of the lines into the valve was not seated properly. I removed the line and inspected it for any defects, I found none. I reinstalled the line and inspected for any leaks. No water leaks detected at this time."
Near Austin, TX 78739
Robert
Job Details: 05/26/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Arrived on job for complaints of not dispensing water. Found no voltage going to valve. Replaced UI and tested water now working properly. No leaks detected at time of service.
Near Copperas Cove, TX 76522
Al
Job Details: 05/26/2020
REFRIGERATOR WHIRLPOOL WRS322FDAW04 Arrived to inspect filter housing access door issues.Confirmed the complaint and and reassembled the housing access door.All water lines were dry at the time of service.Job complete
Near Pflugerville, TX 78660
Andy
Job Details: 05/26/2020
DRYER WHIRLPOOL WED6620HW1 "Arrived on site to install previously diagnosed control, moisture sensors and sensor harness. Removed failed parts and replaced with new. Tested unit and all operations are normal. Spoke with customer on sensor cycles and timed dry. No other repairs are needed at this time."
Near New Braunfels, TX 78132
Noah D
Job Details: 05/26/2020
WASHER AMANA NTW4516FW3 "Arrived on site to inspect washer and install control for cycle issues, called Techline, Techline was closed, replaced control and tested on auto test mode. No problems found. Job complete"