"Arrived on site for MW making clicking sound. Upon arrival, inspected unit and is powered on. Found that when trying to use MW only get clicking sound from control also noticed interior light not operating and get same clicking noise when door is open and stops when door is closed. Need to replace control. Ordering control as well as fuse, and interlock assembly. Office to reschedule.; ordrng 1 W11290002 (Control) and 1 W11188752 (Fuse) and 1 W10358241 (Interlock)"

"JF42NXFXDE02 Arrived on site for support wheels faulty. Upon arrival, confirmed front left wheel is broken (pictures attached). Both support wheel assemblies we're replaced on 12/27/24. Call to tech line and spoke with Art SR#774070421 and stated, the customer will need to contact Whirpool Trade Parnters. Will need a second man once the repair is approved by trade partners. Infirmed one of the representative at the business and agreed to call Trade Partners. Informed office regarding this issues; O-emld tckt"

"Arrived on site to inspect dryer noises and drum not turning. Upon further inspection, I tested the unit on and timed dry cycle and found the unit would turn on and was making a rattling noise and I found the drum is not turning. I removed the top panel to gain access to the drum and belt and found the belt firmly wrapped on the drum and the drum was difficult to turn. I disassembled the unit and found the belt had jumped off the tension pulley. Once I gained access to the motor and pulley, I found the motor shift was bent and stripped and the belt was badly worn. I removed and replaced the motor and belt and adjusted the exhaust pipe and reassembled the unit and retested. Unit is operating as designed. No lint observed during service, job completed. W11364931, 439267, WP697772"

"I called the customer on the way to his house to inform him of my arrival. The customer stated that the range has been working since they called n, and they didn't believe that they needed any further service. I did explain to the customer.Our process with the complaint and what we do to ensure this does not happen again. The customer stated that he didn't want to waste his wife's time and that because it was working, they wanted to cancel service for the time being. He advised that he would call back if any other issues persist but did not want service at this time. I spoke to DW and was advised to notate the customer will call back if any other issues persist. Call complete. No parts were installed."

"Arrived onsite and tested unit for leaking and not heat drying well. Primary concern of customer was the appearance of the cosmetic seal. Unable to replicate any leaking. Carefully inspecting tub for leaks. Unit has not been installed at time of service which allowed thorough examination of tub exterior during test. Provided customer with use and care principles after verifying heater works properly in step 6 of the diagnostic cycle. Advised customer that priming the hot water at the sink flushing the line is essential for optimal cleaning and dying water temp. Advised additionally that the hi temp wash, heat dry and extended dry should all be selected and finally that at the finish of the dry cycle the unit door should be opened to let the steam evacuate before cooling and recondensating. No parts. Customer not home at time of service no signature."

"Arrived onsite for nuisance tripping of range during oven use. Teated voltage and polarity and found it correct at the wall and block. Ongoing tripping even following the isolating the neutral. Followed the procedural steps in W11490386. Due to ongoing symptoms of tripping during testing. Replaced the bake and broil element and control. Performed 40 minute turnoff at 500f. Unit did not trip again while onsite W10856603, W11182108, W11696067 documented findings with techline. Sr#77407046"

"Arrived on site for Fc icemaker not operating. Upon arrival, inspected unit. Container is empty. Found icemaker shut off arm on of position. Turned arm back to on position. Ice mold is empty. Ice maker is not responding. Per tech sheet. Removed icemaker cover and reset ice maker. Icemaker is now responding. Harvest test completed then filled with water correctly. Unit is currently operating as designed. Customer will monitor ice production. No leaks present. Job complete. No parts needed"

WOD51EC0HS20 Arrived on site from previous tech to install parts. I installed panel tested product works as it's designed.

"Arrived on site to inspect refrigerator, making noise. Upon further inspection, the customer showed me a recording of the noise. I ran a test on the ice maker and found the motor to be causing a lot of noise indication that the motor is struggling or seizing. I am ordering an ice maker W11700250. No water leaks observed during service. I am scheduling return service for 1/14; ordrng 1 W11700250 (Ice maker)"

"Arrived on site for washer needing w10521298 inner basket, w11385424 retainer, &w10528947 hub. On arrival installed parts and tested unit. Found washer wor,ing as d3signed wi5h no leaks and micing soap into cloths during agitation as needed. Call complete"

"Arrived onsite for noise concern. Attempted to recreate the symtom with the ice fill and damper and unable to replicate noise. Unit is operating as designed, advised customer on findigns and suggested recording the noise for analysis. No parts."

"CET9100GQ2 Arrived on site for a commercial washer and dryer combo with no power. On arrival, verified issue, I pulled machine out to inspected the power cord and found the issue. Power cord was stuffed inside the back of the washer, and the power cord was sitting on the belt, causing damage to cord. I repaired cord with solder and shrink tested product works as it's designed no parts used no water leaks visible from main water supply."

Arrived on site to install previously diagnosed part. Inspected unit and work area. Uninstall the fill tube extension and tested the ice maker. I found the unit working and operating as designed with no leaks present during operation. Call complete. WPW10496649.

WDP540HAMZ4 Arrived on site for a dishwasher not washing correctly. On arrival verified issue replaced motor tested product working as its designed no water leaks visible from main water supply.

"Arrived on site for a drier that will not close the door. Inspected unit and work area. I did confirm the customer's complaint and found that the door stops roughly half an inch before closing. If you force it closed and let go, the door pops back out. I checked the hinges and found one of the hinges bent. Ordering the hinges and receivers just in case. The office will need to contact the customer about a return date due to limited parts availability. No parts were installed.; ordrng 2 W11551301 (Hinges)s and 2 W11568982 (Receivers)s"

Arrived onsite for dishwasher not drying dishes. I found the unit to be heating as designed. Customer stated water will be left on the side and top and dishes will still be wet. I noticed customer has a plastic tub and advised the customer to use rinse aid to prevent water from dripping onto the dishes. Customer understands and will try rinse aid to see if results change. No issues with the dishwasher at time of service and no error codes are present. No water leaks present at time of service. Call complete. No parts installed.

"Arrived on site to test unit for shutting off after a few minutes, customer stated that after the last repair they used it a few times and started to have issues, tested unit found console unresponsive, found incoming voltage to unit and to console correct but do to excessive corrosion on the console, unit will not power on, will need to replace console to fix issue, ordering parts rescheduled for 1/15 no parts installed ; ordrng 1 W11158455 (Console)"

Arrived on site for unit tripping breaker. Due to on going issues followed whirlpool protocol on service pointer. As instructed replaced both elements and control. Ran burn off at 500 degrees allowed to cure for 1 hr job complete. If symptoms persist recommend replacing breaker or contacting customer care.

"Arrived on site to replace previously diagnosed igniter and snap, replaced and tested, unit is now running as designed, job complete installed 74004053, WP7450P012-60"

Arrived on site for customer complaint of unit not spinning properly. Found gearcase shaft bent causing inner basket to rub on the outer tub. Ordering gearcase and bringing back splutch. ; ordrng 1 W11454741 (Gearcase)

"Arrived on site for customer complaint of unit not draining. Found lower wire harness with broken wires, I repaired the wire harnessso customercould do laundry. Ordering lower harness. ; ordrng 1 W11643701 (Lower harness)"

"Arrived on site to replace previously diagnosed compressor and dye drier, replaced parts used access port from non UV drier provided vacuumed system down for 30 minutes, vacuum held good, charged system with 53g of R600 refrigerant, unit started to cool, advised customer to monitor for 24 hours before loading, no leaks detected job complete installed W11557425, WPW10143759"

"Arrived on site for customer complaint of the unit not draining. I found failed drain pump, I replaced drain pump, unit tested good. Parts used wpw10348269"

"Arrived on site for customer complaint of unit not draining, and not completing cycles. I found broken wire on lower wire harness. I replaced lower harness, unit tested good. Parts used w11643701"

"Arrived on site to test unit for noise, tested unit found squeaking noise coming from ceased idler pulley, replaced all parts from repair kit and tested, unit is now running as designed job complete installed 4392067"

"Arrived onsite for dishwasher not filling. Upon arrival customer stated it wasn't draining. I checked voltage from the control to the motor and found 46VAC. The control needs to be replaced. I replaced the control and issue still present. Gonna order W11462456 Drain motor, and W11649995 vent assm in case the motor is short cycling. Set to return 01/14/25 anytime. ; ordrng 1 W11649995 (Vent assm) and 1 W11462456 (Drain motor)"

Arrived on site to test unit for right front burner staying on high when set on low. Test unit and found bad switch. Replaced switch test unit and unit test good job complete. WPW10312185

Arrived onsite for microwave dead. I found the filter board to check good. Voltages checked good. Cavity thermostat has continuity and correct voltage. All symptoms lead to the control being dead. I replaced the control and tested the unit. Unit now operates as designed and heats as designed. Call complete. Installed W11552018 CNTRL-ELEC.

Arrived on site to for range not allowing oven to heat. On arrival found ignitor coil brokenand replaced it with12400035 ignitor. Tested unit and found oven working as deisgneed with no leaks. Call complete

"Arrived on site for customer complaint of unit not cooling properly. Found defrost failure, ordering defrost components, heater, thermistor, and controls. Unit would not active heater in diagnostic mode. ; ordrng 1 W11741459 (Damper) and 1 W11629268 (Evaporator thermistor) and 1 W11626107 (Heater) and 1 W11752963 (Control) and 1 W11626108 (UI)"

Arrived on site for unit making loud noise. Found left side bulk head screw backed out allowing frame to shake when spin took a picture. Secured scre and bulk head and tested unit is no longer making noises. Unit is now functioning properly and as designed to no parts used job completed.

"Arrived on site to test unit for not working properly, tested unit found basket has water and drain pump not engaging, inspected pump and found wire pinched fixed wire with butt splice and tested, noticed that cam is still grinding, will need to replace cam and shift actuator ordering parts rescheduled for no parts installed ; ordrng 1 W10721967 (Cam) and 1 W11481722 (Shift actuator) and 1 W11626074 (Control)"

"Arrived on site for a washing machine that is not making it through cycles. Inspected unit and work area. The customer stated that the unit seems to go through certain parts of the wash cycle but consistently drains and will act like it's draining when the unit isn't in use. I did confirm the customer's complaint.An attempted to run the unit through diagnostics. I found the unit start to drain immediately when put into diagnostics. I found an F2 E1 (UI stuck key) and F3 E1 (pressure system fault) error codes. Ali attempted to run the unit through a diagnostic cycle and found the washer start draining, as it was filling. Ordering the control and the office will need to contact the customer about a return date due to limited parts availability. ; ordrng 1 W11657965 (Control)"

"Arrived on site to test unit for no water at dispenser, tested unit found water not flowing but ice maker is still producing ice, alve receiving 120vac but not energizing, replaced valve and tested, valve is humming but no water flow, inspected reservoir and found it frozen, called tech line to diagnose further, was advised to inspected evaporator for good air flow SR#7740706513, inspected evaporator could not find any issues but noticed excessive gap in FC gasket causing compressor to work constantly, added perma gum unit under gasket and molded gasket properly using heat gun, replaced control and thermistor as precautionary, unit is still making a loud vibration noise coming from the evaporator fan and will need to get addressed on next visit, recommend replacing scroll,evaporator motor and fan blade, ordering parts, rescheduled per customer request for 1/23 Installed WPW10384183, 212643, W11546690, W11645245; ordrng 1 WP2315549 (Fc fan motor) and 1 W11263195 (Fan scroll) and 1 WP2169142 (Fan blade)"

"Arrived on site to test unit for no display but unit had power. Test unit and found bad control board, resolved board test unit and uni test good job complete. WPW10424890"

Arrived onsite for unit not filling. I confirmed cold valve would not fill. Voltage checked good to the valve indicating valve has gone bad. I replaced the housing and tested unit. Unit now fills as designed however I noticed a squealing present on spin. Unit will need a new belt and cam. Return with cam and actuator and gonna order W11239857 Belt to solve issue. No water leaks present. Office to RS as I didn't ask for a date.; ordrng 1 W11239857 (Belt)

Arrived on site to test unit for oven functions not available. Turned breaker off for 1 minutes to reset board. Turned breaker back on test unit and unit test good. Unit pre heated to 350? job complete. NO PARTS USED.

Arrived onsite for vent hood light not working. I found the left light to turn on however the right bulb was out. I replaced the Light and powered the unit on. Unit now lights up as designed and functions as designed. Customer stated it went out after 3 months of use. Call complete. Installed WPW10562734 LIGHTX1.

"Arrived on-site for washer. That was not completing cycles with the lidlock And tub full of water. on arrival confirmed failure and found F91 in diagnostics, and the neutral wire in the harness to the drain pump was broken. I then repaired harness and reassembled and tested unit and found it working as designed with no leaks. No parts installed call complete."

Arrived on site to test realce console. Relaxed console test unit and unit test good. Center burner is igniting correctly job complete. W10913685

"Arrived on site to test unit for not working properly, tested unit found multiple buttons not working, replaced console for water getting through to the control and control for failure and tested, unit it is now running as designed no leaks detected job complete installed W11637583, W11613564"

"Arr8ved on sitw for washer not completing cycles. On arrivwl confirmed issu3 and found f7e4 in diagnostic. Found water and oil leaking from tub sela into gearcase and oil spraying all over u der u it. Found the following parts are needed for repairs W10752187 wash plate screw, w10902814 impeller, w11551646 spanner, w11449841 gearcase, w10915700 stator, w10754448 clutch, w10734521 slider, w10915701 rotor, rescheduled customer for 1-16-25. ; ordrng 1 W10752187 (Impeller screw) and 1 w10902814 (Impeller) and 1 w11551646 (Spanner) and 1 w11449841 (Gearcase) and 1 w10915700 (Stator) and 1 w10754448 (Clutch) and 1 w10915701 (Rotor)"

"Arrived on site for washer not shwoing count down and fully locking on every temp. On arrivlq found no errors but confirmed led count down failure, reported fidnings to techline Sr#7740709445 and w a s instructed to order W11675701 ui. Rescheudled customer for 1-16-25; ordrng 1 W11675701 (Ui)"

Arrived on site to test unit for unit not washing dishes correctly. Test unit and found unit not filling with water. Found water pressure was good at this time. Found bad fill valve. Filled unit with water by hand and unit working when full of water. Will order new fill valve reschedule for Friday 1/17 per customers request. ; ordrng 1 WP99001359 (Fill valve)

Arrived on site to replace door. Replaced door assembly test unit and unit test good job complete.

Arrived on site replaced gearcase W11454738and found motor screws were stripped threading when removing . Tried to reuse screws and stripped hole on new gearcas3 . Reordering gear case and motor mount screws . Left new gearcase in place . Return set for 1/15 ; ordrng 1 W11454738 (Gearcase) and 1 W11160642 (Dispenser) and 1 W11480892 (Auger) and 2 W11685857 (Motor screw)s

Arrived on site to install previously ordered part. Replaced RR element W11171119. Test unit and is operating as designed. Job complete

Arrived onsite for washer with F9E1 long drain code. Upon arrival I found the door locked. I unplugged the unit and plugged back in after waiting 5 seconds. The door unl9cked and I pulled off the front. When opening the drain pump to pull the filter out I found a lot of debris blocking the filter. This caused the long drain or no drain to occur. I cleaned out the filter and tested unit. Unit now drains as designed and went through the full cycle. No water leaks present. Call complete. No parts installed.

"Arrived on site for hot water not operating. Upon arrival, inspected supply water. Confirmed hot valve is hot. Ran manual test and confirmed hot is hot. Ran a normal cycle and temperatures for all settings are within range. Unit is operating as designed. No leaks present. Job complete"

"Arrived on site for a defective compressor. Replaced defective compressor, vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good. W11506635,wpw10143759,w11574734"

"Arrived on site to test unit for tripping breaker. Upon arrival customer stated unit has not been tripping breaker recently. After previous repair they have used the unit with no issues. Unit is running as designed, no parts installed, job complete."

"Arrived on site to test unit for clothes wet at the end of a cycle. Upon arrival customer stated the unit will shake and get off balance no matter the load size. Tested unit, found unit would get thrown off balance immediately with no. clothes in the basket. Would not rebalance further into the spin, continuously will rock back and forth. Once entering a high spin speed the unit would start making a high pitched sound. Captured video and provided to service thread, per thread unit will require a new tub assembly and shock absorbers due to bearing failure. Return visit requires a two-man, weigh for two hours. Ordering parts, no parts installed, office to reschedule.; ordrng 1 W11316766 (Shocks) and 1 W11378552 (Tub assembly) and 2 2 (2-man)s and 2 2 (2 hours)s"

"On arrival verified complaint of unit draining constantly. Unit was unplugged plugged on arrival. When plugging in unit kept draining and draining. Removed pressure hose and unit still ,kept draining. Replaced ACU and unit stopped draining. Ran diag cycle and all components are functioning. Visual inspection shows no issues. Job complete installed w11603810"

Arrived on site for dishwasher not drying properly . Ran diagnostics got 8-2 error . Did find small amount of water standing . Drained unit and water is gone . Found slow draining . Drain hoses are in good shape . No debris found in impeller . Motor is louder then normal.ordering drain pump.no parts installed no water leaks detected at time of service . Return set 1/16.; schdld next appmnt for 1/16 THU !

Arrived on site for broken door switch on fridge . Removed switch and found switch no connected and one of the terminal spade missing . Called tech line to document . Sr #7740708330 . Product is submitted for review exchange . No parts used . No water leaks detected at time of service. Job complete

"Arrived on site for water leaking. Found frozen drain,removed ice,defrosted drain,flushed drain water draining correctly."

"Arrived on site for water leaking in ice container. Removed cover found broken icemaker tray,replaced defective icemaker,ran harvest test passed,ran fill test passed no leaks. W10873791"

Arrived on site for door switch issue . Found switch broken . Replaced door switch W11123941. No other issues found . Nomwater leaks detected at time of service. Job complete

Arrived on site for surface light not turning off . Found relay on control shorted out . Replaced control W11552018. All checking normal. . Job completed

Arrived on site. Diagnosed a defective icemaker replaced icemaker ran harvest passed icemaker filled with water no leaks. W11700559

"Arrived on site for valve chatter and line freezing with max ice set on. Added sealer to icemake housing gaps to prevent air seeping through and freezing water line,replaced valve due to loud chatter while dispensing water. 212643,w11482383"

"Arrived on site to test unit for no power. Verified issue, unit is not engaging. Inspected unit and found a short at the terminal block, power cord wire was damaged by sharp edges. Unit will need a new power cord and terminal block. Replaced block (279320) and advised maintenance to replace power cord. After cord is replaced units power will be restored. Job complete."

"On arrival verified complaint of leaking. Found floor damage. See quick pics. On inspection of unit found signs of leak of water from inlet fill assy on side of unit and diverter motor at sump. Further inspection shows broken rollers on lower rack and soap dispenser is broken. Ran quick cycle only identified leaks and those two locations. Ordering inlet assy WPW10195536, Inlet hose W10878507, Inlet gasket WP8531323, dispenser W10861000 and roller wheels lower rack WPW10195417. Will need to also replace sump assy on return. Reschedule for 1/16. ; ordrng 1 WPW10195536 (Inlet assy) and 1 WP8531323 (Inlet gasket) and 1 W10878507 (Inlet hose) and 1 W10861000 (Dispenser) and 1 WPW10195417 (Lower rack rollers)"

"Arrived on site to test unit for not latching. Upon arrival customer stated unit stopped mid cycle, did not drain and now no cycles will start. Verified issue, engaged a drain and spin cycle, latch actuates but does not start a cycle. Inspected harness and found drain pump wires broken, repaired with butt splices and tested, unit now drains properly but latch still does not lock. Now actuates multiple times in a row. Replaced latch (W11670519) and tested unit, lid now locks properly. Started a diagnostic cycle, all components are properly engaging and unit is now running as designed, no leaks detected, job complete."

"On arrival verified complaintof noises in spin. Spun tub by hand and heard q bad bearing. Per customer bearing was replaced in august. Shaft is completely rusted and signs of leak. Rotor teeth are worn and slipping as well as stator showing signs of wear. Unit will need a bearing kit and stator rotor changed Ordering stator WPW10419333, rotor WPW10419333. Reschedule for 2 hrs and office to reschedule ; ordrng 1 WPW10419333 (Stator) and 1 WPW10419333 (Rotor)"

"On arrival verified complaint of unit not heating. On start up motor won't run. It will try to run when pushing the PTS and then trip breaker. Recommend motor. Ordering motor, timer and pts switch. Office to reschedule. ; ordrng 1 279827 (Motro) and 1 W10857612 (Timer) and 1 WPW10420741 (Pts)"

"4700.Arrived on site for water dripping from dispenser and some freezing in fresh food compartment. Tested dispenser found dripping from line,replaced defective water valve,found burned traces on start device replaced start device,replaced defective thermostat. Powered unit on water no longer dripping from dispenser. 8201786,w10408179,,wp2198202; used 1 8201786 (Start device) from stock"

On arrival verified complaint of not heating. Per previous diag replaced diode and magnetron. Ran test cycle and unit is now heating correctly with no noise. Job complete installed w11256462 and w10754299

MER8700DS1 Arrived on site for a range not reaching temperature. On arrival client said front right burner has issues as well i found front right burner staying on and not fluctuating temperature . I ordered infinite switch and control oven not reaching correct temperature returning parts will be needed . Office to reschedule for client. ; ordrng 1 WPW10411934 (Infinite switch) and 1 WPW10655843 (Control)

Arrived on site with new panel replaced defective part. Verified operation. Call complete. W11755729

"Arrived on site to inspect washer leaking water. Upon further inspection, the customer provided a photo of where the water was in location to the laundry room at the front door (photo). Before testing the unit, I inspected the water level sensor hose at the main control and tub and it is secured/attached at both positions (photos). I tilted the unit back and inspected the tub and drain pump and did not find any signs of a leak. I inspected the drain hose at the drain pipe in the wall and found no signs of a leak and the hose was secured (photo). I walked the house where the water had gone and took several photos and found no signs of damage (photos). In the photo that the customer provided, i saw a rug at the couch and it is not there today as its getting cleaned due to the water leak. I placed the unit in diagnostics showing no error codes and tested. Once the valve had stopped filling the tub and the drain pump came on, I found water coming from under the unit at the front left corner (photo). I stopped testing and raised the top panel to find water leaking from the front left suspension rod area. I tilted the unit back and found a small hole in the tub near the suspension rod (photo). I suspect a load had gotten off balance and due to the 'banging around' motion of the tub assembly, it caused the suspension rod to get slammed into the tub and cracked it. I advised the customer of my findings and provided a photo of the damaged tub. I am ordering the tub and gearcase and office to schedule return service due to the availability of parts. Unit was left unplugged and the water supply turned off at the wall for safety. ; ordrng 1 W10371566 (Tub) and 1 W11454372 (Gearcase)"

"WRV986FDEM01 Arrived on site for a refrigerator with multiple issues. On arrival verified issues. Lights are not working in the RC , led display panel is dimmed where it's hard to see the temperature and it's not notifiing when doors are open.User face panel on the left bottom drawer is damaged due to water leaking from left door common issue with this model. Wire harness damaged on the left bottom door drawer. Ordered parts needed returning parts just in case needed office to reschedule for client. No water leaks visible from main water supply. ; ordrng 1 W10804160 (Control) and 1 WPW10675033 (Main control) and 1 WPW10677119 (User face) and 1 W10815674 (Left door drawer) and 1 W11387384 (Display panel)"

Arrived on site to test unit for not washing properly. Ran a quick wash cycle with no issues. Inspected unit and did not find any damaged or faulty parts. Motor coupler in tact and drain pump engaging. Removed pump and found no obstructions. Basket engaging and disengaging properly. Advised customer to run a clean wash cycle. No parts replaced at this time. Job complete

"WDT730HAMZ1 Arrived on site for unit leaking. Upon arrival, customer stated it'll be a slow leak and will be leaking from the front left corner. This caused the floor to be damaged (picture attached). Ran diagnostics to inspect for leaks. Ran diagnostics 3 times and ran consumer cycle with an allotted time of 1 hour and cannot find leak. Had unit front cover removed to check for leaks and found no leaks. Advised customer to monitor Unit and call back if leak occurs again with videos and pictures. Unit is functioning as designed. No water leaks detected at this time. No parts needed."

"Arrived on site for refrigerator not cooling. Current temps are 45 and -7. Customer also says ice melts together. Found temperature is -4 and 33. Sesnor readings in freezer and fridge are both off, Found refrigerator evaporator is frozen over. Test mode proves refrigerator evaporator fan is not working. Refrigerator gasket is torn, Defrost heater working. Found unit is not draining and leaking under panel. Also found ice maker pass test but found cubes sticking in tray. This causes overflow. Will need new icemaker, fridge gasket, control kit, and both covers. Advised customer to unplug and thaw refrigerator day before repair. Reset for Jan 30th. Pm. ; ordrng 1 W10917313 (Refrigerator gasket) and 1 W11745091 (Drain) and 1 W11557000 (Icemaker) and 1 Extratime (Extra time)"

Arrived on site to inspect washer not drainingand displaying error code. Upon furtherinspection I observed error code F9E1(longdrain) I checked the condition of the wiringharness and found that the wire to the drainpump was severed.I replaced the lower harnessand tested the unit. The washer is nowoperating as designed. No water leaks observedduring service W11643701

"Arrived on site to inspect refrigerator doors not sealing. Upon further inspection, the customer pointed out that the freezer (FC) is not sealing and there's frost building up in the freezer. I removed the crisper drawer pan and found a gap in the FC door gasket from the middle of the door to the left side (photo). I attempted to close the gap and was unsuccessful. I removed and replaced the bracket kit and using my heat gun, I heated/shaped the gasket and was able to get the gap to close. After approximately ten minutes, the door remained sealed. Using a yard stick, I placed the stick across the mullion above the FC door and found the mullion has a slight bow inward (photos). I recommended the customer leave the FC door close for a few hours to allow the gasket to mold to the chassis and if it begins to gap again to contact our office and schedule service. Unit is operating as designed and no water leaks observed during service, job completed. W11668672"

Arrived on site for refrigerator not making ice. Customer just moved in. Says water was not working at first then found water was off. Since then water works but no ice. Found icemaker was in off position. Turned on and verified operation. Icemaker cycles and fills properly. Call complete. No parts.

"Arrived on site for refrigerator making constant buzzing noise. Also found strange refrigerant noise as it passes evaporator. Temps are 0 and 25. Removed back cover and found compressor burning to touch. Removed evaporator cover. Confirmed improper frost pattern. Will need new compressor. Aluminum cap tube. Office will call to schedule. ; ordrng 1 W11582592 (Compressor) and 1 LokRing,r600kit (Lok ring) and 1 W11506635 (access valve) and 1 WPW10143759/UVdrier (WPW10143759/ UV drier)"

"WDT730HAMZ1 Arrived on site on site for unit not powering on. Upon arrival, proceeded to check junction box and found loose L2 wire (photo attached). Installed wires correctly and re tested. Ran diagnostics and passed with no issues. Unit is functioning as designed. No water leaks detected at this time."

"Arrived on site to test unit for not washing properly. Found spray arms full of sludge. Also found sludge within sump assembly and with all wash componets. Unit would need a complete wash system rebuild(sump assembly, inlet valve, all 3 spray arms, element, feed tube assembly, drain pump, OWI, center rack stops, filter and screen). Ordering parts and office to reschedule. No parts replaced at this time. ; ordrng 1 WPW10491331 (Lower spray arm) and 1 WPW10463906 (Screen) and 1 W10872845 (Filter) and 1 W10876537 (Drain pump) and 1 W11084121 (OWI) and 1 WPW10498900 (Upper spray arm) and 1 W10861745 (Feed tube assembly) and 2 WPW10082861 (Stop)s and 1 W10518394 (Element)"

"Arrived on site to inspect dryer noises. Upon further inspection, the customer advised that the unit is making an odd noise. I tested the unit and it operated as designed and i could not duplicate the noise. I disassembled the unit and found belt shavings on the motor pulley and on the bottom panel of the unit (photos). I found, on the tension pulley roller, where the belt had been slipping. I removed and replaced the dryer repair kit (2 rollers, tension pulley, belt) and reassembled the unit and retested. Unit is operating as designed. No lint observed at the end of service, job completed. 4392065"

"Arrived on site to inspect dryer not powering on. Upon further inspection, I checked in coming and outgoing voltage to and from the control. I found that the console was receiving proper voltage however not powering on due to component corrosion. (Photo). I replaced the console and tested the dryer and ran an airflow test, and found the airflow to be very restricted. I informed the customer of my findings and that the vents will need to be addressed and or cleaned. W11583883"

"Arrived on site to inspect ooktop burner not igniting properly. Upon further inspection, I tested all burners and found the front left and right burners taking too long to ignite. Per the service pointer W11643965, I adjusted both burner heads and retested and the unit is operating as designed. No gas leaks detected during service, job completed. No parts installed."

"Arrived on site to inpsect dishwasher not running a cycle. Upon further inspection, I placed the unit into diagnostics and observed error 4-3 (motor not running) i replaced the motor assembly and ran a test cycle and the unit is now operating as designed. No water leaks observed during service. W11613479"

"WED4850HW0 Arrived on site for unit not heating. Upon arrival, unit was heating but not drying properly. Proceeded to inspect temperatures with the vent plugged in showing 121F. Removed vent and retested temperatures and stabilize back to normal at 185F. In addition, found water and lint trapped inside the vent hose ( pictures attached). Informed front office in regards to my findings."

Arrived onsite for failed display. Unit is otherwise operating properly but some display digits are partial. Ordering ui display board. Office to reschedule because part is out of stock. No parts installed. ; ordrng 1 W10891907 (User interface control)

Arrived 9nsite for safety dispatch on oven door glass breaking. Found normative heat fracture crack in interior door glass. Called and made safety report. Sr#7740678461 no further action recommended. Customer does not wish to proceed with repair.

"Arrived on site to inspect refrigerator noises. Upon further inspection, the customer advised that the noise happens when the compressor comes on. I placed the unit in diagnostics and tested the compressor speed in test 38. Once the compressor turned off, the customer identified the noise which was the refrigerant moving through the system. I advised the noise is normal as it's a slow moving refrigerant, butane. Inspecting the unit it, it is operating as designed. No water leaks observed during service and no repairs needed at this time. Job completed."

"Arrived on site to inspect unit for insulation issues. Upon arrival inspected unit and found the insulation was pulled over too far to one side causing a portion to hang right in front of the kick plate. Adjusted insulation, unit is now functioning as designed, no parts installed, job complete."

"Arrived on site to diagnose dishwasher throwing F6E1 error for communication between console and control. Replaced the console panel and the control at the same time to resolve. Also installed into a new panel due to the sticker delaminating on the panel. Tested unit and confirmed proper function. Cycle started properly with no water leaks. Parts used - W11632709, W11460908, W11683133."

"Arrived on site to inspect microwave installation issues. Upon further inspection, the customer advised that their third party inspector advised them the unit is not installed properly as it is loose in the space it's in. I inspected the unit and found it installed properly on the wall mount and the two mounting screws above in the cabinet. I attempted to move the unit while mounted and it had its normal movement. The customer demonstrated how the inspector moved the unit which was a little aggressive. I removed the unit from the cabinet/wall and inspected the wall mounting bracket and it is installed according to the installation instructions and I provided a photo of the instructions to the customer. Placed the unit back on the wall and tested. Unit is operating as designed. No repairs or adjustments needed. Job completed."

"Arrived on site to inspect refrigerator temps. Upon further inspection, I tested temps in the FC=3 degrees and RC=36 degrees on settings of 0/37. Customer advised that the unit it will intermittently stop cooling for long periods of time. I advised management (GC) of my findings andnwas advised that they had spoken to the customer when they called in to schedule service. Was advised to replace the UI and hv control and customer to monitor. I removed and replaced the mentioned controls and set the defrost time in test 7 to #2-8 hour run time before defrost. I found the the unit continues to cool properly at this time. No water leaks observed during service, job completed. W11566894, W11595219"

Arrived on site for washer needing valves w11688995 & w11688994. On arrival installed parts then tested washer. Found no leaks and unit working as designed call complete.

"Arrived on site for no ice. Found water not filling pan,removed cover found harness not secured to pump preventing water fill,removed harness cleaned connections,reconnected harness ran diagnostic all test passed."

"Arrived on site to test unit for F5E3 error, tested unit found basket full of water and drain pump not activating, inspected and found a pinched wire, fixed wire with butt splice and tested, unit is now running as designed, no leaks detected job complete no parts installed"

Arrived on site to test unit for RC light not working. Replaced module(w11527432). Light is now working as designed. Door switches tested good. Advised customer to monitor. Job complete.

Arrived on site to test unit for unit not working. Test unit and found 10-2 error code vent wax motor. Cleared code ran unit through diagnostics and unit filling with water but not washing making loud buzzing sound. Found wash motor receiving power but not spraying. Will order new sump and motor reschedule for ; ordrng 1 W11416362 (Sump and motor)

"Arrived on site to test unit for low water level. Upon arrival customer stated unit only fills with water to about 40% of the basket. Informed customer unit will only fill with about 8-10 of water. Loads cannot exceed more than 40% of the basket. Recommended customer to let the unit run its programs and to not add any extra water. Also loads cannot be ran on a clean washer cycle, basket has to be empty. Unit is running as designed, no leaks detected, no parts installed, job complete."

Arrived on site to test unit for door hard to close. Opened catch a bit and door closing better. Advised customer door will get easier to close with use and time. No parts replaced. Job complete.