"Arrived on site for dryer needing element wp3387747, and cuttoff kit 280148. Upon arrival reconfirmed issue, installed parts and tested dryer. Found it working and heating as designed. Call complete"

Arrived onsite for dryer no heating. On inspection there was no heat in the unit. Gain access to the power outlet and tested an got 81 volts across L1 & L2. Plugged unit back in and tested at the terminal block. L1 to N 123 vac L2 to N 39vac. The house has just been renovated aAn the customer is going to call the contractor that did the wiring on the house. No parts installed.

"Arrived on site. Customer provided picture frost build up on icemaker area,removed door found slides misaligned and slides not retracted correctly,realigned slides,checked slide operation good reinstalled door checked door seal good.m"

On arrival verified bad bake element. Replaced and ran heat test. Found Burned harness at main for lower oven at bake relay. Found during heat test. Ordering main and main harness office to reschedule for part availability. ; ordrng 1 W11225364 (Main harness) and 1 W11261167 (Control elec) and 1 W11261169 (Cntrl elec)

"WFG550S0LZ4 Arrived to inspect burner issue. The center burner would not fully ignite and after removing debris from the burner assembly and then adjusting the cup and cap to fit the orifice holder, the issue was resolved and the unit operated as designed. No gas leaks detected during service."

"WMH32519HZ07 Arrived to inspect no interior light. The bulb had signs of internal failure and requires replacement. I am ordering the socket and control, but only in case of need. ; ordrng 1 W11342846 (Control) and 1 W11574182 (Interior Bulb) and 1 WPW10210878 (Housing, Lamp)"

"Arrived on site to inspect refrigerator no cool. Upon further inspection, I tested temps in the FC=7 degrees on setting of -1 and RC=40 degrees on setting of 37. I disassembled the FC section and gained access to the evaporator and found the unit was in defrost mode,but the evaporator did not have a full frost pattern to begin with. I found where the top of the evaporator had ice forming as the evap fins were laid over. I pulled the unit out to inspect the compressor and before I could remove the back cover, I could feel heat coming from the compressor compartment. Once I gained access to the compressor, I found the compressor extremely hot as were all refrigerant lines including the access valve and dye drier. I placed my gauges on the sealed system and found the compressor in a vacuum (0psi) and the pressure at the drier was 200psi and I had the unit in diagnostics. I could not get the unit to equalize. Also, while in diagnostics, I could hear the system gurgling as if it were contaminated. I advised the customer of my findings and M ordering the compressor, access valve, UV drier, CNOTE-2HOUR JOB, CNOTE-SENIOR TECH, NITROGEN, R600. Unit was left unplugged for safety and no water leaks observed during service.; ordrng 1 W11578205 (Compressor) and 1 W11506635 (Access valve) and 1 WPW10143759 (UV drier) and 1 NITROGEN (NITROGEN) and 1 R600 (R600) and 1 CNOTE (2HR JOB) and 1 CNOTE (REQUESTING SENIOR TECH)"

"Arrived on site to inspect dishwasher not draining. Upon further inspection, the customer advised the unit is not draining all of the water and provided photos of water on dishes and pointed to the water in the tub. I found the water in the tub were drops of water and not a large amount of water in the bottom of the tub. I placed the unit in diagnostics and tested and while testing, I placed my multimeter on the black wire of the main harness and tested amp draw to the components and found all components are getting proper amp readings and the element is at 7-9amps during wash and drying cycles. I advised the customer of my findings and made recommendations for use and care, as well as, detergent and rinse aid use. Unit is operating as designed and no water leaks observed during service, job completed. No parts installed."

Arrived on site to diagnose washer that was not locking the lid. Examined unit and confirmed error for lid lock error. Talked to CS who advised I could replace the lid lock since the call came back within 30 days of repair. Replaced lid lock and verified proper function. Parts used - W11513248.

Arrived onsite for unit not operating following a power outage. Opened panel and cleaned the connection between the ui and control and tested under load and found function restored. Loose connection cause of of failure. Advised customer on power outages from GFCI breakers and how to identify tripping. All checks good. No parts.

"Arrived onsite for washer not dispensing water during sensing mode. I looked for error message found none, ran diagnostics and it finished with no issues. Ran the unit in consumer mode still had no issues. Listening to customer it sound like it was having an issue with determining the weight of the clothes. Gain access to the control board and cleared the pressure sensor hose and installed a new controller on the unit. Customer said it happens 3 out of 5 times that it will not dispense water. ; O-emld tckt"

Arrived onsite for unit having intermittent cooling issues. Customer had a two day stretch of temperature at 23/50. Unit start cooling again and making ice. Current temperatures are 0/37. Called tech line. Spoke to Rich# 7739123064. Verified fridge is on its own circuit. Recommend replacing stealth UI. Customer will monitor.

KDTE204KPS1 Arrived to inspect no water. I found the issue was with the circulation pump not working and the unit filled as designed. I removed and replaced the circulation pump and all functions returned. No leaks observed during service.

Arrived on site to replace control board. Replaced board test unit and unit test good job complete.

"Arrived on site to replace faulty control diagnosed on previous trip. Replaced control unit ran for 5 minutes and stopped. Called tech line tested control, control is bad per tech line and replace thermistors, said to order customer complaint to flag to get directly from whirlpool. SR#7739127836 JOB BEING SWITCHED TO JOE"

"Arrived on site to test unit for not spinning clothes out. Customer stated clothes are still wet at the end of the cycle. Tested unit, all components are properly engaging. Looked on control panel and noticed customer use wrinkle control cycle with spin turned off. Advised customer to run a load using the normal cycle with spin on high to see if that changes things. If issue persists, advise returning with shocks and drain pump. At this time unit is running as designed, no parts installed, no leaks detected, job complete."

"Arrived onsite for Mw with electrical burnt smell. On inspection I found the tstat was fried, ordering a wiring harness and returning the other parts. Office to schedule when part arrives. ; ordrng 1 W11659377 (Wire harness)"

"Arrived on site to inspect unit for rattling noise. Upon arrival customer stated unit makes noise after unit has been running for 5-10 minutes, started unit and waited for noise to start. Found blower wheel damaged and seized in motor. Replaced motor and wheel, tested unit, unit is running as intended. Job complete. USED W11549461, WP697772"

Arrived on site to inspect unit for frosting over unit. Found unit has already been serviced. Got picture of model and serial. Job complete. NO PARTS USED

"Arrived on site to test unit for swinging open tested unit found unit slightly tilted forward leveled unit and explained to customer that door swing cant be adjusted on this unit it and lightening the weight on the door will slow down the swing, if customer has any further questions recommend calling whirlpool customer service, unit is running as designed, no leaks detected job complete no parts installed"

"Arrived on site for no ice and no water from dispenser. Tested water dispenser no water,removed filter same issue,found water shut off,turned on water tested water dispenser working,ran bottom icemaker through a harvest passed lower icemaker filled with water. Ran diagnostics on upper icemaker no errors,ran harvest test passed,ran fill test passed. No parts installed"

"Arrived on site for not freezing. Checked pressures,low side reading -20 and 65 on high side,checked evaporator and compressor connections no signs of dye called tech support per tech support pressurized system let unit sit with pressure after 30 min loss of about 2-3 psi checked all accessible connections on evaporator and in compressor compartment unable to find leak called tech support information being sent to product review team. Whirlpool will contact customer. SR#7739124834"

"Arrived on site for washer stuck in flood mode as soon as it was powered on. Upon arrival found unit temporarily outside behind house but connected to water and power. Found drain pump at 20.4ohms. Found no errors but unit wouldnt reset, replaced control and tested unit, found no errors and washer working as designed. Call complete"

Arrived on site to test unit for fan making loud noise when set to level 3. Can hear something blocking the air making a whistle sound. They will need to check the vent ducts.

"WRS325SDHZ08 Arrived to inspect cooling issue. I found the RC at 38 and the FC at 10 and the compressor was running. The evaporator had signs of excessive water from prior defrost that had frozen and gathered at the drip pan. Finding that only the left side had the issue, I inspected the ice maker fill tube and chute assembly. It appeared the ice maker has been overflowing within the fill tube assembly intermittently and has been causing the excessive moisture to accumulate within the evaporator, resulting in repetitive freezing. I will be supplying a part to correct the issue and will return with the fill chute as well. Tech GCO, no leaks observed during service. ; ordrng 1 W11645360 (Chute) and 1 W11650662 (Heater Assy) and 1 GCO (GCO)"

"Arrived on site to replace previously diagnosed gear case, rotor, clutch, slider and wash plate, broke out the wash plate, replaced gear case, slider, clutch, rotor and wash plate and tested, unit is now running as designed, no leaks detected job complete installed W10734521, W10754448, W10915701, W11393685, W10902814"

Arrived on site with wrong color dispenser door. Ordered correct part. Reset for fri am. ; ordrng 1 W11678832 (Dispenser)

"KRMF706ESS05 Arrived to install previously ordered parts. I found the ice maker housing was not mounted correctly and the two rear upper hooks that secure the assembly, were not engaged into the ceiling of the RC. After correcting the issue and adjusting the doors, the gasket sealed as designed and the prior fold issue was resolved. The customer advised the unit was making a vibration sound and I utilized vibration pads to correct. No leaks observed during service."

Arrived onsite and found unit operating with failed valve and replaced valve to repair cold side flow rate. All checks good. Advised customer on repair. W11210459

Arrived onsite for a dryer not heating. Found dryer not heating but also found it to be making a lot of clunking noise. Found the noise coming from the drum and rollers and found the belt starting to break. Found the hi limit open causing no heat. Installed hi limit kit and tested. Found unit heating and working as designed but found the house vent restricted. Advised customer to have their vent cleaned or it would blow the hi limit again. A rebuild kit will need to be installed for the noise and the belt. Ordering WPW10198086 belt & 4392065 repair kit. RS for Tue 5/28/2024 per customers request. INSTALLED 279816 HI-LIMIT THERMOSTAT.; ordrng 1 WPW10198086 (Belt) and 1 4392065 (Repair kit)

Arrived on site to replace 3rd spray arm gasket and console. Installed new 3rd spray arm and notice top rack was missing probe. Top rack spray arm does not connect to the manifold making unit leak due to pressure hitting door. Will order new probe office to reschedule ; ordrng 1 WPW10082831 (Probe)

Arrived on site for unit leaking during defrost cycles . On arrival inspected unit. Found drain port frozen over not allowing unit to defrost properly and leaking water into the base of the freezer compartment and onto the floor . Thawed drip pan and flushed out drain line. Unit is now functioning properly. Job complete.

"WFG320M0MS0 Arrived on site for unit having partial display. Upon arrival, the LED display does not register correctly. Proceeded to replaced control. After part replacement, the display became clear. Tested unit and now unit is functioning as designed. W11620481 (control)"

"On arrival verified complaint of broken cooktop, found thermal break in glass. Replaced and and verified unit is level. Job complete parts installed w11178791"

"Arrived on site to test unit for no power, tested unit found console receiving voltage but not powering on, lights are working inside unit, need to replace console to fix issue, ordering console, office to reschedule, no parts installed ; ordrng 1 W11659261 (Console)"

"Arrived onsite for unit motor and LEDs not functioning. Unit 1. New build, unoccupied.Updated model and sn#. Inspected and found harness net connected. Secured and motor is now functioning. Found lights still not functioning. Ordering Control, led driver and lights. Office to reschedule. ; ordrng 1 W11282989 (LED driver) and 2 W11493395 (LED)s"

"wdf331pahs1 Arrived on site for unit not powering on. Upon arrival, 120V was present going to the unit. Buttons on the control panel are clicking but no response. Ordering W11095590 console and W11087226 control. Office to reschedule ; ordrng 1 W11095590 (Console) and 1 W11087226 (Control)"

"Arrived on site to inspect unit for flashing f error code. Upon arrival customer stated no error code is flashed, unit runs from 10 minutes to sometimes 24 hours before issue pops back, unit will flash leds on dispenser panel and beep as if being plugged back in. Replaced control based on customer complaint and how long issue takes to come back. Job complete. USED W11224256"

Arrived on site for sparking switches. Upon arrival. Test all burners and there is no sparking. Found that the front left switch makes an odd sound. Need to replace left front infinity switch. Replaced 1 switch WPW10434452. Test unit and is operating as designed. Job complete

Arrived on site for washer not dispensing detergent or fabric softener. Upon arrival confirmed issue and found soap dispenser defaulted to off setting and empty. Found fabric softener setting also not turned on. Explained how soap dispenser can be filled to the top and occasionally refilled when its empty and fabric softener setting to customer. Unit works as designed with no leaks. Call complete

"Arrived on site to install previously diagnosed part. Inspected unit and work area. I replaced the user interface and tested the unit. I found the user interface was responding to touch and would be, but nothing would turn on. After two minutes, I found the user interface read an F1 E0 (replace the UI) error code. I attempted to power cycle it and clear the code, but could not get the unit to function. I called whirlpool techline and spoke to Drew SR# 7739127699. He checked the part number to ensure that that was the correct part number advise that it seemed to be correct and that we just may have gotten a bad board. He advised to re-order the part and if any other issues persist, we will need to run a Parts in Quarry with whirlpool from that point. Re-ordering the part in the office will need to contact the customer about a return date due to an out of stock and PSP item. W11557697; ordrng 1 W11557697 (UI)"

Arrived onsite for previously diagnosed part on refrigerator. I installed an ice guide on dispenser for the refrigerator as it didnt have one last time here. The unit is operating as designed. Job complete. INSTALLED WPW10435760 Ice Guide.

Get code 4011. Arrived on site for ice machine not making ice. Found thin sheet currently on coil. Hot underneath.. found condenser vent blocked with hair. Removed cover and cleared coil. Cleaned vent. Ran diagnostics cycle and confirmed full frost pattern on coil. Water flow and circulation is good. Working as normal. Call complete. No parts.

F8-E1 long fill. Found cold water valve is only open a 1/4 turn. I opened supply to get correct water flow. Test unit and is now operating as designed. No leaks present at this time. Job complete. No parts needed

"WEG745H0LZ4 Arrived on site to replace ordered part. Upon arrival, the rod switch was missing. Exposed rear cover and located the door switch and tested. Door switch operates normally. Proceeded to disassemble the side panel to locate rod but unable to locate. Customer stated this is a day 1 issue and will try to contact builder to verify an extra rod or a unit exchange. Ordering W10273192 door switch rod. Customer agreed to reschedule May 29th; ordrng 1 W10273192 (Door switch rod)"

Arrived onsite and found unit not recognizing lid closed indicating a bad latch. Replaced the latch and tested. All checks good. Unit is now operating as designed. Advised customer on repair. W11700916

"Arrived on site to inspect unit for loud noise and not heating. Upon closer inspection found blower wheel split causing noise issue and thermal fuse blown causing heating issue. Replaced fuse and wheel, tested unit, unit is running as intended. Job complete. USED WP3392519, WP694089"

Arrived on site to diagnose refrigerator with issues with drawers. Examined unit and found both the deli drawers were difficult to get to seat right and not staying in the channels of the shelves. Unable to tell if it's the shelf or the drawer. Replacing both to resolve. Office to schedule when all parts present.; ordrng 2 W11243759 (Shelf)s and 2 W11696630 (Drawer)s and 2 WPW10396909 (Pan front)s

Arrived onsite for a washer sensing and not starting. I found the basket not engaging properly on a normal cycle. I found no stored error codes. I inspected the lower unit. I found the slider separating. I replaced the slider and ran a DLMS Calibration. I ran the service cycle and the machine ran the cycle as designed. I ran a normal cycle and the machine is working as designed. There were no water leaks present at the time of service. Call complete. INSTALLED W10734521 SLIDER.

Arrived on site and replaced LH deli drawer assembly with included deli UI(W10815669). Water dispenser now working. Lights now working as designed. No leaks detcted. Job complete.

"Arrived on site to inspect unit for not staying lit and hard to ignite. Found manifold busted and customer has to turn off gas due to burner not being able to be adjusted. Also found all burner heads, orifices and hardware corrupted. Ordering burners, orifices, and hardware and will return. Office to reschedule. USED WPW10204705; ordrng 1 WPW10336094 (Burner) and 1 WPW10406243 (Burner) and 1 WPW10406878 (Burner) and 1 WPW10406797 (Burne) and 1 WPW10273133 (Orifice) and 1 WPW10273135 (Orifice) and 1 WPW10319347 (Orifice) and 1 WPW10273139 (Orifice)"

Arrived onsite for washer not draining and found that the connector and the cap had both been knocked off. I examined the harness and it was good. I installed new pump an plugged the unit in and had it drain the rest of the water out. I ran the unit in diagnostics mode and it passed with no issues. The unit is operating as designed and no water leaks detected during service. W11399437

"Arrived on site to test unit for long dry times, tested unit found unit is heating but drum not turning do to failed belt, replaced all parts from truck stock repair kit 4392065, unit is now running as designed, no leaks detected job complete, installed 4392065"

"JBRFR30IGX00 Arrived on site for no ice production. Upon arrival, found ice cubes to dump in the drawer as opposed to directly in the ice bucket. Proceeded to run diagnostics and found test 120 (ice maker function) will not proceed to next step. Replaced ice maker W11646196 a DW re tested however, still no response. Ordering user interface W11404241. No leaks present at this time. No leaks present at this time.; ordrng 1 W11404241 (User interface)"

Unit in 22103. Arrived on site for pump. Motor failure. Replaced motor. Unit is now functioning properly. Job complete. Used w10876537

"WRT112CZJB01 Arrived on site to replace faulty part. Upon arrival, customer got the doors to seal by applying heat gun carefully to fluff the gasket. Ever since first service visit, the condensation disappeared. Upon further inspection, noticed water dripping from supply vent in RC. Exposed FC evaporator cover and found ice build from initial condensation (picture attached). Defrosted ice build up. Proceeded to dry all moisture and checked for voltage to defrost heater and registers 123V. Defrost heater itself was also good. Continued to assemble parts and re checked supply vent. No more drips. No water leaks present at this time. No parts replaced."

Arrived on site for a standup freezer. That is not cooling. Inspected unit and work area. The customer had the unit unplugged with the floor open on arrival. They advised that the unit just completely stopped cooling altogether. I plug the unit in and found the unit stuck in no cool mode. I turned the cooling back on and found the compressor fire up and start running. I gave the unit about 15 minutes and found heat being found on the return line to the compressor indicating the unit was cooling. I checked the freezer and found a decent frost pattern developing on the evaporator. I did advise the customer that it appeared to be turned off on the cooling. The customer did not know how that wouldve happened but I explained that they will need to make sure that they see a green light on their control to ensure that the unit is turned on. Found all components working and operating as designed. Call complete.

Arrived on site to replace upper grill for damage. Replaced grill. Unit is functioning properly. Job complete

Arrived on site to test unit for stopping mid cycle. Found unit failed ventilation test. Unit is connected to inline lint filter. Cleared filter out and unit now passed ventilation test. Replaced exhaust thermistor(WP8577274) and control(W11491477) as a precautionary. Advised lint catches need to be cleared out to prevent air flow restrictions. Advised if unit has poor air flow unit will over heat and kick off as a safety feature. Unit is currently working as designed. Job complete.

Arrived on site for unit showing locked. No reset available. Replaced control panel. Verified operation. Call complete. W11600370

"Arrived on site for u it not freezing. Unit unplugged at time of visit,powered unit on,compressor powered on,removed evaporator cover frost forming on evaporator,ohmed heater passed possible defrost issue. Replaced control box and thermistor. Used wpw10384183,w11572216"

"Arrived on site for dryer not heating upon arrival found element grounded as well as cutoff stat broken. Replaced element 279838, and cutoff 279816. Also found timer would turn on motor but wasnt sending power to element. Replaced timer w11043389. Found dryer heating* as designed but instructed customer they would need a dryer vent cleaning before using dryer again. Call complete"

MVWP576KW1 Arrived on site to replaced ordered part. Customer mentioned its been working since first service visit. Proceeded to replaced motor shield. Ran diagnostics and passed. No water leaks detected at this time. Unit is functioning as designed. WPW10427633 motor shield

Arrived on site to test unit for unit not working test unit and found bad switch harness. Will order new switch harness and replace board. Office to reschedule ; ordrng 1 W11555169 (Interlock harness)

"Arrived on site to replace previously diagnosed parts. Washplate is seized on the shaft, washplate would have to be broken out, need to order plate for return visit. Customer did state smell is going away slowly but its still there. Advised customer to keep running clean washer cycles and add bleach on the bottom of the unit so remove smell from water. Ordering part, no parts installed, office to reschedule.; ordrng 1 W10902814 (Washplate)"

"Arrived on site to replace door that was shipped to customer, replaced door but door has a dent pushing out from inside, customer is okay with the imperfection but door is not sealing properly, swapped gaskets from other door, gasket is now sealing properly, unit is running as designed, job complete"

"Arrived on site to replace previously diagnosed parts. Replaced double valve (W11688995) and single valve (W11688994). Tested unit, unit is now running as designed, no leaks detected, job complete."

"Arrived on site for a refrigerator that is not cooling. Inspected unit in work area. The customer advised that after she called in for service, the unit has corrected itself and has been working. She did not know exactly what was causing the issue or if the issue would return. I check the freezer and refrigerator and found the freezer at 1?F and the refrigerator section at 36?F. I found no evidence of any defrost issue in the unit. I did advise the customer that because everything was calling and operating, there would be no way for me to determine what caused that issue but that, leaving a door ajar may have caused that issue. I found all fans, lights, and controls working and operating as designed. I advised the customer to call back if any other issues persist. Call complete."

"Arrived on site. Found fill tube extension not fully inserted into fill cup and freezer gasket not sealing,cleared out ice build up,inserted fill tube extension correctly to fill cup ran fill test passed,remolded freezer gasket. No parts used."

Arrived onsite test unit for bottom oven door handle is loose and glass not sitting correctly with rest of door. Test unit and found screws coming loose making the front glass and inner glass come apart. Looks like screws were not tightened correctly from last repair. Secured all screws and handle test unit and unit test good. No charge due to warranty from last repair job complete.

"Arrived on site to diagnose dishwasher not cleaning dishes, not filling. Tested unit and found water is entering the unit, but wash motor is seized ahd not pumping. Waiting on sump and motor assembly to arrive. Return visit set for 5/23 to replace sump assembly. ; schdld next appmnt for 5/23 THU !"

"Arrived on site to test unit for console issues, tested unit found some failed buttons on UI but customer stated that unit has a lot of rust, inspected and found rust eating away on top and lower racks front door panel has excessive rust as well, will need to replace top rack, top rack cup holder and clips, top rack left and right adjusters, bottom rack and rack wheels, door latch and strike, front door panel and Console UI, ordering parts, office to reschedule, no parts installed ; ordrng 1 W10875388 (Front panel) and 1 W10910625 (Console assembly) and 1 W11527890 (Lower rack) and 1 W11501779 (Upper rack) and 1 W10756567 (Top rap cup holder) and 2 WPW10663572 (Clip)s and 1 WPW10544004 (Strike) and 1 WPW10653840 (Door latch)"

"Arrived on site to test unit for bent hinge, tested unit found hinges are not bent but door needed to be adjusted, adjusted and tested, unit is now functioning as designed, no leaks detected job complete"

"Arrived on site with new compressor. Recovered refrigerant. Replaced compressor, coupler, and filter drier. Used nitrogen to verify no leaks. Vacuumed and recharged. Verified operation. Call complete. WPW10466675, W11506635, WPW10143759"

"Arrived on site to install previously ordered part. Upon arrival, blower wheel is damaged in box. Need to reschedule ; schdld next appmnt for 5/23 THU !"

"Arrived on site for potential gas leak. Upon arrival customer had gas supply off and power supply off. Restored power to unit and turn on gas supply tested unit and could not duplicate any issues. Customer did state it was only while trying to use the big function, the unit was not sitting idle when the smell of gas occurred. Ran a bake cycle with customer present and there were no signs of a leak. Ignition process passed, Flame was nice and blue, and unit preheated with no issue. Allowed unit to cycle and unit is cycling properly. Unit is functioning properly. Job complete."

"Arrived on site to install previously diagnosed and ordered part. Due to the fan motor not functioning properly, I removed and replaced the fan motor assembly and test3d and unit is operating as designed. Job completed. W10910693"

On arrival verified compliant of not running. On inspection found knob broken. Replaced knob and timer per SP. unit is now running as designed. Job complete installed w11685947 and w11675852

"Arrived on site to test unit for burning food on simmer, tested unit found center and two left burners needed to be adjusted do to high flames on simmer, adjusted to customers liking and tested, unit is now running as designed, no leaks detected job complete"

"Arrived on site to test unit for damage, tested unit found liner buckled on Left bottom called tech line to document, SR#7739118045, Customer to called customer service for further assistance, at this time job complete no parts installed"

Arrived on site for unit drain pump turning on intermittently. Upon arrival inspected unit. Ran test and found stored error. Code for pressure system Fault . Ran test and confirmed. Drain pump would randomly kick on with sometimes not having drained all the water out to begin with. Tried resetting unit and canceling drain but unit would randomly kick back on. Blowing out pressure hose was difficult. Ordering lower harness to include pressure hose and returning with control. Unit 433-moving unit to 430. Set to return the 23rd. No parts were placed on this visit. ; ordrng 1 W11665967 (Lower harness)

"Arrived on site for thin then no ice. Ran diagnostic weak water flow,removed filter better flow but still weak,installed a new valve,good water flow pump shutting off fill early,replaced pump ran cycle water filled pan found small drip from pan,removed water found hairline crack added sealer to crack. Used parts w10897719,w11542867"

"Arrived on site for a dishwasher that will not start a cycle. Inspected unit and work area. The customer stated that the dishwasher will turn on, but that the unit will just not start most of the time. I tested the unit and confirmed that the start button was having a hard time registering it being pressed. I tried to run the unit into diagnostics and could not get the start button to advance any part of diagnostics. I did find an F2 E1 (stuck key) error code. I found that this unit does not have a user interface and its only run by the control. I replaced the control and tested the unit. I found the unit working and operating as designed. Call complete. W11637583.; schdld next appmnt for 5/23 THU !"

"Arrived on site for washer not draining and showing f9e1. Upon arrival confirmed failure, found drain filter empty but drain pump still not draining out water, replaced pump wpw10605427, tested unit and found no leaks and washer working as designed. Call complete"

"Arrived on site for refrigerator forming water droplets and ice on fc door as well as between both upper rc doors. Found upper right side door gasket torn as well as rails and brackets leaning. Ordering WPW10330991 bracket left, WPW10330993 bracket right, W11658402 rails, mullion wpw10311757 and rescheduled customer for 05/23/24 to complete repairs; ordrng 1 WPW10330991 (Bracket left) and 1 WPW10330993 (Bracket right) and 1 W11658402 (Rails)"

Arrived on site to test unit for center burner and right front burner not igniting correctly. Test unit and found center burner had choker and cap for the right front and right front burner had cap for center burner. Secured burner caps to correct burner test unit and unit test good job complete. No parts used

"Arrived on site to test unit for F8E4, tested unit found water getting under the console shorting out the UI and gasket is torn, ordering console, will need to replace gasket and console on return visit, ordering parts rescheduled for 5/24 no parts installed ; ordrng 1 W11660284 (Console) and 1 W11632709 (UI panel)"

"On arrival verified complaint of not washing. Confirmed unit is pushing water up to spray arms but not enough to move. Water level looks low and motor is humming hard. Ordering inlet assy, water valve, and sump assy. Reschedule for 5/23; ordrng 1 W11535094 (Inlet water) and 1 W11434044 (Inlet valve) and 1 w11416363 (Sump assy)"

Arrived on site for dryer heating but not tumbling . Found belt broken . Replaced belt and pulley from kit 4392065. Unit is performing as designed . Cleaned trace amounts of lint out . Job complete

"Arrived onsite and replaced the valve, unit is now operating as designed. Advised customer on repair, office to charge repair balance. W10814916"

Arrived on site for a washing machine that has a cracked lid. Inspected unit and work area. I did confirm the customers complaint and found the lid cracked on the right hand side at the hinge. I checked the hinges themselves and found the hinges were in good working order. I replaced the lid and tested the unit. I found the unit working and operating as designed. Call complete.

Arrived onsite and found unit operating with loud condenser rattle intermittently. Dampened the condenser with pads.. Unit is now operating as designed. Advised customer on repair. W11113654 x2

Arrived onsite for a refrigerator thats tripping the breaker. The maintenance team moved the refrigerator to apartment 250 because it would not stop tripping. I found the unit not powered up. I powered it up and ran all test in diagnostics and cycled the icemaker. The breaker never tripped. I let it run its regular functions and it didnt trip. When getting ready to leave maintenance stated it tripped. I started testing again and the unit would trip a few seconds after it was powered on. I started isolating components and it would still trip then it stopped tripping and started working correctly again. I started checking all the harnesses and I found a pinched spot on one of the wires in the lower harness. I took a photo. I never could get the unit to trip the breaker again after moving the wire. Ordering W11609465 wire harness. Office to RS.; ordrng 1 W11609465 (Wire harness)

On arrival verified complaint of intermittent sparking. Visual inspection of wave guide shows internal damage. Spoke to TL to document. Spoke to Rob 7739114091

"I dont say for a dishwasher that is not washing dishes. Inspected unit and work area. I found the serial number on the dispatch was correct but the model number was completely off. I updated the model information for the correct appliance. The customer advised that the unit will sound off an alarm after two minutes of the dishwasher cycle starting. She advised that it will not advance any further, and well just completely drain out the water. Around the unit for diagnostics and found an F7 E2 (variable speed wash motor failure) error code. I ran into an auto test and confirmed that the wash motor would not run. Ordering the wash motor and reschedule the customer to 5/23. No parts were installed.; ordrng 1 W11460946 (Pump and motor)"

Arrived onsite and tested washer for overfilling on a blanket wash. No error codes. Tested in diagnostics auto test and found all base functions operating as designed. Reset control. Unit is operating as designed. No parts used.

"Arrived on site to test unit for loose handle, tested unit found stripped tightening screw, replaced handle and tested, unit is now functioning as designed, job complete installed W11685315"

"Arrived onsite for burner flame to large. On inspection the collar for the knob is melted do to the flame being to big. Gain access to the orifice and found the unit had 101mm on the burner. I dropped the orifice to 80mm on the burner. Now the flame is normal size, ordering new collar and burner cap. ; ordrng 1 W10836474 (Caps) and 1 W11117438 (Knob bezel)"

"Arrived on site to inspect unit for oven door falling down. Upon closer inspection found hinge stuck in place and hinge rece stripped on lower portion replaced right portion of hinges, tested unit, unit is running as intended. No leaks present at this time. Jon completed. USED 1, W1161898 1, W10857234"

"Arrived on site with new parts, removed unit from wall. Removed all coverings. Replaced magnetron. Reassembled and verified operation. Call complete. W11578959"