Arrived on site to test unit for front right burner making weird noise and turning off. Test unit and found wrong orifice on right front and left front. Customer will get Plummer to come out and replace orifice. Job complete.

Arrived on site to test unit for right front burner not coming on. Test unit and found bad ui board and hot plate. Will need to order cooktop with ui on it. Office to reschedule ; ordrng 1 WB62X38587 (Cooktop with ui)

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I was to perform a sealed system repair. Before I began, I punctured the drier and found the unit with good pressures. I vacuumed the system and removed and replaced the compressor, UV dye drier and access valve and vacuumed the system. Pressures held good at -30/0. I installed 5oz of R134a refrigerant and monitored pressures. Pressures held at -3/120 and evaporator had a good frost pattern. Recommended that the customer allow the unit to cool for 48 hours before placing any food items inside. No water leaks observed during service, job completed."

"Arrived on site to inspect washer not spinning out the water from the clothing. Upon further inspection, the customer demonstrated to me how the unit is not spinning out the water from one rug. I felt the rug and found it saturated with water. Customer started the drain/spin cycle and I monitored the cycle until the display showed 8 mins remaining and the unit was continuously attempting to balance the load before going into a spin which it failed to do such. I contacted techline and spoke with Andrew and advised of the complaint and my findings. Andrew advised that the unit is not designed to spin out one clothing item or one rug in this case. He advised that it was just the odds of it spinning out in the past, but the unit is not designed to spin out one item; must be a good load with more items. Andrew provided SR#7733199563 and devised to let my customer know if they have questions to contact the manufacturer and provide the SR#. I advised my customer of my conversation and explained how the spin cycle works and how a load should be in a wash cycle. Customer did not understand from previous service call on 02/22/22. I provided the SR# to my customer and advised to contact the manufacturer if they had further issues. No water leaks observed during service, job completed."

"Arrived on site to inspect wall oven/microwave combo control panel. Upon further inspection, the customer advised that they are unable to connect the unit to WiFi and spoke with the manufacturer who ordered the control panel to be replaced. I attempted to connect the unit to WiFi and it failed several times. I removed and replaced the control panel and attempted to connect to WiFi. Unit connected to wifi. Job completed."

"Arrived on site to inspect refrigerator no cool. Upon further inspection, I found the unit only has one evaporator (FC). I tested temps in the FC=51 degrees. Disassembled the FC section and found the evaporator with no frost pattern and ice built up on the cap tube. I am ordering a sealed system repair consisting of the compressor, evaporator, access valve, UV dye drier, CNOTE-2 HOUR JOB. Office to schedule return service. No water leaks observed during service.; ordrng 1 W10507884 (Compressor kit) and 1 W11256565 (Evaporator) and 1 TJ90SF8404 (Access valve) and 1 WPW10143759 (UV dye drier) and 1 CNOTE (2HR JOB)"

"Arrived on site to inspect washer not working. Upon further inspection, I placed the unit in diagnostics showing no error codes. Continued with testing and and the unit operated as designed. I tested the unit in a Normal wash cycle and it began to operate as designed. I stopped the cycle and ran a quick drain and spin cycle and the unit operated as designed. I advised the customer of my findings. I advised the customer that if the unit continued to fail for them, I would recommend replacing the main control (MCU). Also, the unit is stacked and would need to be made available to service upon return, if needed. No water leaks observed during service, job completed."

"Arrived on site to inspect dishwasher intermittent operation. Upon further inspection, I placed the unit in diagnostics showing error codes F1E1, F8E2, F6E2, F6E6. Cleared the codes and continued with testing. The unit appeared to,operate as designed. At the end of testing, I found a large amount of detergent suds in the tub. Following the tech sheet for the F1E1 error code, I inspected the main control and found it very hot. I tested the motor from the control and found it bad. Also, I found the vent motor assembly has been leaking water (photos). No water leaks observed during service, job completed."

"Arrived on site to inspect dishwasher not cleaning dishes and detergent not dissolving. Upon further inspection, I placed the unit in diagnostics showing error code F4E3. Cleared the code and continued with testing. Once the water dispensed into the the tub, the motor failed to operate. I advanced through testing and the dispenser, drain pump, and element all operated as designed. I removed the outer door panel to access the control and tested the motor at the control and found it bad. Tested the element and it is showing 20ohms. I am ordering the sump/motor assembly and office to schedule return service due to the availability of the part. I advised my customer that the part is out of stock and once it arrives our office will contact them to reschedule. No water leaks observed during service.; ordrng 1 W11085683 (Sump motor assembly)"

"Arrived on site to install previously diagnosed and ordered part. Due to the sump/motor assembly failure, I removed and replaced the said part and tested. Unit is operating as designed. No water leaks observed during service, job completed."

Arrived onsite for washer making noise during spin cycle. Upon arrival put unit in diagnostics and found no stored error codes. Ran auto test and completed without issue. Ran high spin cycle and completed without error. Customer wanted to run with load. Loaded unit and tested. Still could not duplicate the issue. Instructed customer on proper loading per use and care guide. Job complete

Arrived onsite to replace previously diagnosed parts. Thawed remaining ice and found heater visibly failed. Showed customer. Replaced heater as mentioned. Unit is functioning properly. Collected remaining balance.

Arrived onsite to replace previously diagnosed parts. Replaced fan blade (1). Tested unit and unit is still making contact with the fan cover. Contacted tech line for assistance. Recommended trying fan cover. Replaced fan cover and allowed for minimal clearance. Tech recommended replacing fan mount W10134126 . Inspected mount and found rear bulkhead pushed in. Adjusted panel and unit is now functioning properly. If symptoms persist will follow tech line recommendations. Provided Sr#7733199865. Job complete

Arrived onsite for refrigerator dispenser issues and stuck filter. Upon arrival inspected unit. Found filter housing failed. Ejector not functioning correctly. Will need housing replacement. Water dispensing issue is being caused by a partially freezing water reservoir. Customer had very little food product in unit. This can cause the cold air to drop and freeze the line. Recommended when food product is low put temperature settings at level 2 and when unit is fully stocked put temperature settings at level 3 (Ideal). Line was thawed and unit is functioning properly at this time. Will return with housing. ; O-emld tckt

"Arrived onsite for icemaker not producing ice and filling bucket with water. Upon inspection found ice maker not seated properly, tray was not mounted fully to motor. Also cover failed. Will order replacement icemaker and marking previous as defective. Office to reschedule ; ordrng 1 W11234555 (Ice maker cover)"

Arrived onsite for dryer making black marks on clothes and ripping clothes. Upon inspection found upper front bearing and lower duct assembly worn. Unit is cracked and has a gap on the right side. When speaking to customer found that customer was having issues with clothing getting stuck in assembly in that general area. Recommended replacing assembly. Ordering lower duct assembly WE14X25086 and upper front bearings assembly WE03X25092 .

"Arrived onsite for refrigerator making noise. Upon arrival refrigerator was making vibrating sound. Inspected compressor compartment and components for potential cooling system issues. Found sound was coming from lower compartment. Inspected compartment and isolated noise. Found vibrating from condenser area. Attempted to adjust frame, but found failed right roller assembly. Replaced assembly and adjusted frame. Unit is no longer having issues. Noise has stopped. Job complete"

Arrived onsite for refrigerator freezer led not functioning. Upon inspection found failed led module board. . Replaced board and tested. Unit is functioning properly. Job complete

Arrived onsite for LF burner on cooktop hot heating properly. Upon inspection found failed burner. Replaced LF burner and tested. Unit is now functioning properly. Job complete

"Arrived on site to inspect unit for not turning without a loud noise. Upon inspection found the unit did make a loud noise while spinning, removed all parts and found the noise in the gear-case. Removed gear-case and replaced. All functions worked. Complete"

Arrived on site to inspect unit for not allowing cycles to be ran. Upon inspection found the Control shorted and not allowing the lid lock to open. Installed new control and the unit shorted again causing clicking and a burnt smell. Ordering parts to fix issues. Office to reschedule ; ordrng 1 W11033573 (Cap) and 1 W11033573 (Control) and 1 W11394572 (LATCH) and 1 W11165546 (VALVE) and 1 W11399437 (PUMP)

"Arrived on site to inspect unit for not heating, upon inspection found the unit was heating and did spin normally. Checked air flow and found no issue. Customer will monitor. Complete"

Arrived on site to inspect unit for a recommended heater replacement. Upon inspection found the heater was installed with the smaller washers. Replaced with new heater and tested for leaks. No leaks found. Complete

"Arrived on site to inspect unit for making noises when the ice maker is harvesting, upon inspection found the units icemaker semi clogged with ice, cleared ice and the icemaker still make the noise, quoted customer to replace icemaker. Customer accepted. Replaced icemaker and tested. Complete"

"Arrived on site to inspect unit for not turning on, upon inspection found the unit plugged in, breaker on, and wired normally. No issues found with supply. Ordering control and panel. Office to reschedule ; ordrng 1 W11461688 (PANEL) and 1 W11462461 (60 CORE CNTRLELEC)"

"Arrived on site to test unit for vibration and rattling, tested unit found unit is in good operating condition, explained to customer proper loading procedures to minimize shaking,calibrated unit, secured water lines to minimize rattling, unit is running as designed, no leaks detected job complete"

"Arrived on site for dishwasher not draining. Upon arrival confirmed issue, after further testing found new disposal recently installed and drain cork wasnt removed. Removed cork then reassembled and tested unit. Found unit draining as designed. Call complete"

"Arrived on site to test unit for uneven FC door, customer stated that there are marks on the door and cant be removed, she will try to use one more cleaner to see is its get removed, when the FC door opens about 3 inches out ther is a clicking noise and customer stated that previous unit did not have that, RC door has strange interruptions in SS brush on right side of door, FC door has been leveled to within recommend tolerance, called tech line to document, presented my findings, tech line stated that door panel cosmetic issues customer will have to call Jenn air to resolve, the clicking noise is by manufacture design it is made when auto retract disengages and the door is in specifications range, provided Sr#7733199259, customer to contact customer service to decide what will be done with her concern, unit is running as designed job complete"

"Arrived on site for dishwasher needing previously diagnosed drain and main motors. Upon arrival installed needed parts. Reassembled and tested unit. Found no leaks and washer could fill, spray water around and drain as designed with no leaks. Call complete"

"Arrived on site to replace previously diagnosed pressure regulator, tube and valve, the noise is now gone and valves are operating good, but when water exits from the fill tube it creates a spray effect, call tech line, tech line stated that the line has a burr and When water hits it it obstructs the flow, recommend replacing the fill water tube, Sr#7733197562, will order water line office to reschedule ; ordrng 1 W11126260 (Water tube)"

Arrived on site for arrange not functioning properly. Upon arrival customer stated that the oven was staying on by itself and not able to be turned off after it was used for cooking. Also stated that the receptacle on the back left it sparked when trying to turn the burner off itself. Upon further inspection I found that the thermostat is getting stuck once it is powered on and heated to a certain temp and not allowing the thermostat to shut down once it is turned back off. Also found that the back right small 6 inch burner has mounts breaking off causing it not to sit right inside the receptacle or the drip pan causing it to then arc inside of the receptacle bit. Also found back left receptacle itself is starting to burn apart into a powdery residue due to age. At this time the back left receptacle the back right burner and the oven thermostat will need to be replaced to complete repairs inform customer the office or reschedule once availability of parts was known?; ordrng 1 WB20X5071 (Thermostat)

"Arrived on site to test unit for door not closing, tested unit found broken door catch, replaced part, unit is now running as designed, job complete"

Arrived on site for dishwasher not draining. Upon arrival confirmed issue and after further inspection found that the PVC pipe bridging between the P-trap and the disposal had flip downward causing all the runoff drainage from the sink to flood back down into the drain line clogging it. After re-positioning the PVC pipe and clearing out the drain line I was able to reassemble and test the unit and found washer could fully fill agitate the water and drain with no signs of leaking as designed. Also instructed tenant at completion of diagnosis that disposal was still malfunctioning and we would notify American home shield that disposal will need to be replaced at some point. Call complete

"Arrived on site to test unit for fan blades making noise, tested unit found shield is warped as the previous technician has stated and the elements are shorted

Arrived on site for refrigerator needing previously diagnosed sealed system equipment. Upon arrival installed compressor UV dryer and access valve and all need to couplers. Found found leak in sold system but could not verify where leak currently is due to nitrogen tank being nearly empty during repairs. Also had issues with new compressor going in and after speaking with PR in service management determined that we would need to re-order a new compressor evaporator coil UV dryer access valve and all other related or 600 parts to complete repairs. Office to reschedule once availability of parts is known; ordrng 1 W11506635 (Access valve) and 1 WPW10143759 (Drier) and 2 W11504447 (Couplers)s and 2 W11504433 (Couplers)s and 2 W11506619 (Couplers)s and 2 W11504431 (Couplers)s and 2 W11504415 (Couplers)s and 1 W11370574 (Compressor) and 1 Nitrogenkit (Nitrogen kit) and 1 R600kit (R600 kit) and 1 W11546692 (Evap coil) and 2 W11504448 (Couplers)s and 2 W11506620 (Couplers)s and 1 Cnote (Needs service management to verify correct couplers were ordered) and 1 Cnote (Extra couplers ordered need to be put in belton lokring kit for replacement of not used on next trip)

"Arrived on site to test unit for no power, tested unit found unit has power but stuck in spin cycle, customer stated that a load got really off balanced and unit stopped working, put unit into diagnostics, ran calibration cycle and a full diagnostics cycle all components and running and tested good, advised customer on proper loading procedures, no leaks detected job complete"

"Arrived on site for complaints of unit not recieving water. Found error code 7-2 variable speed motor failure. Found that in test mode the unit would fill with water properly, but in normal cycle no water. Cycled power and tried different cycles, no change. Voltage checks good, valve checks good, and float switch is good. Will need ACU and sump and motor assembly to complete repair. Bringing back the switch as well just in case we end up needing it. No water leaks detected, office to reschedule.; O-emld tckt"

"Arrived on site for install of previously diagnosed parts. Installed new float switch and drain pump, and found no change. Pulled unit out and inspected all hoses and found nothing blocking. Installed new control board and found no change. Spoke to SW. Will need main harness to complete repair. Office to reschedule.; ordrng 1 W10832781 (Main harness)"

"Arrived on site for install of previously diagnosed parts. Installed new coupler and spring. Reinstalled icemaker and turned it on. Advised customer to monitor and to turn off the icemaker at the first sign of a leak. No water leaks detected, job complete."

"Arrived on site for customer complaint of unit not heating, found failed element, I replaced element, unit tested good.

"Arrived on site for complaints of only hot water. Found water lines crossed. Corrected issue and tested. Unit tested good. No water leaks detected, job complete."

"Arrived on site for customer complaint of door not closing properly and dent on oven handle, I found left side hinge not properly inserted into receiver and damaged handle. I adjusted the door to close properly and ordering handle. ; ordrng 1 W11110499 (Handle)"

"Arrived on site for complaints of water leaking. Found sheet of ice on bottom of freezer. Found drain covered in ice. Removed all ice and found the water was still not draining. Found debris in drain tube. Installed new drain tube and water is now draining properly. No water leaks detected, job complete."

"Arrived on site for customer complaint of door lock issues, found door lock would not engage, I replaced door latch, ran calibration and component tests, unit tested good."

"Arrived on site for install of previously diagnosed parts. Installed new main control and tested. With new control, heater is now working as well. Checked airflow and found it good in all areas. All fans running. Exposed freezer evaporator and found a good frost pattern developing. No issues at this time. Advised customer to allow 1-2 full days for unit to reach target temperatures. No water leaks detected, job complete."

"Arrived on site for customer complaint of fan making a noise, found failed motor and wheel, I replaced parts, unit tested good."

"Arrived on site for complaints of no power. Checked fuse and cuttoff and they were good. Found only 75vac from L1 to neutral and from L2 to neutral, at the block. Installed new terminal block and found no change. Disconnected and found the same voltage on the cord spades with it plugged in. Customer changed out the cord, so I tested the old cord in the same way, and got the same result. Advised customer to have the outlet inspected and corrected by an electrician. Job complete."

"Arrived on site for customer complaint of upper oven broil not working properly, the rear items cook faster then the front items. We tested upper broil with some bread, unit working as designed. Customer is stating that the lower oven is cooking unevenly, things on bottom are cooking faster then top, cookies will be darker on bottom then on top. Tested temperature in lower oven, found lower oven temperature was about 15 degrees high after 30 minutes, I calibrated unit tested good, called techline to document SR#7732500788"

"Arrived on site for customer complaint of unit making loud noise and not heating properly, found seals torn/damaged, I replaced seals, and informed customer that the vent needs adjusting for better air flow. Unit tested good."

"Arrived on site for customer complaint of unit shutting down during a cycle, found unit failed the vent test with vent hose hooked up, unit passed vent test with vent hose disconnected, instructed customer to have vent cleared. I watched unit run for about 40 minutes with vent disconnected, unit tested good."

"Arrived on site for customer complaint of unit not cooling, found failed start device, ordering start device. ; schdld next appmnt for 3/18 FRI !"

"3/15/22 10:02: CS rspndd 3/15 TUE, Found same repaeat issue of RC evaporator defrost issue. Contacted Whirlpool tech line and explained history of repairs and all parts that have been replaced for the same issue prior. All Service Pointers and recommended repairs from Whirlpool tech line have already been done. There are no further suggestested repairs and they have deemed the unit as non repairable. Customer is aware. SR# 7733183399. Job complete"

Arrived on site to diagnose a washer that is not cycling properly. Found pressure tube clogged and cleared pressure system. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.

Arrived on site for washing machine leaking and walking. I inspected the unit and work area. I found the drain hose split open. I ran a diagnostics cycle with the water off and found tub bearing making noise indicating it is going out. The outer tube is discontinued. The customer wants to move forward with the drain hose replacement; ordrng 1 5215ER2002G (Drain hose)

"Arrived on site to diagnose microwave that had a cup light on fire in unit. Checked unit and found no power at unit. Voltage to unit good. Checked fuses and verified fuses are good. Found cavity thermal cutoff open and failed. Inspected mag, wave guide and harness and found no other damage. Also need to replace the upper cavity cover and blade. Ordering needed parts, office to schedule when needed parts arrive; ordrng 1 W10825099 (Thermal Cutoff) and 1 W10278159 (Stirrer blade) and 1 W10278118 (Blade) and 1 WPW10775418 (Control)"

Arrived onsite for evaporator fan not turning. Upon arrival inspected unit. Found temperature good in RC and FC. Unit also harvested ice. Checked fan and was working properly. Notified customer that fan does cutoff when door is open. Upon talking to customer found that unit may have had a glitch from power loss. Unit was rest and all is working as designed. No issues since reset. If symptoms persist recommend replacing control and UI. Job complete

Arrived onsite to replace faulty icemaker. Replaced icemaker and tested. Unit is functioning properly. No leaks present at this time. Job complete

"Arrived onsite to replace previously diagnosed parts. Replaced faulty compressor. Replaced compressor, dryer and access valve. Found 8.5/6 lokring was needed from kit #5. Will order replenishment. Pulled vacuum and held. Charged to 48 g. Powered unit and unit is now functioning properly. Job complete ; ordrng 1 8.5-6lokringReplenishment (Kit #5)"

"Arrived on site for a refrigerator with the lights out. Upon further inspection I found the top back left light dead, and the rest flickering. I replaced the top left LED and the unit began working as designed. Call complete."

"Arrived on site for rinse aide tank not emptying since last repair . Found seal at tank failed . Also found control, not sending voltage to activate wax motor correctly. Replaced dispenser and control. Customer also is having upper rack starting to rust on ends of tines . Ordering upper rack . Ran diagnostics all checked normal. No water leaks detected at time of service. Call to set return ; ordrng 1 8539214 (Upper rack) and 4 8268655 (Roller)s"

Arrived on site to replaced dishwasher supply line with one customer provided . Replaced line and ran diagnostics. All checked normal . All connections dry. No water leaks detected at time of service.

Arrived on site for burners not lighting properly . Found caps not properly installed on burner heads . Readjusted caps . Burners are igniting properly and had proper flame spread . No gas leaks detected at time of service.

Arrived on site icemaker not producing. I inspected the unit and work area. I found the fill tube iced over. I steamed out the ice and jumped the ice maker. I found it not coming on. I quoted the customer for the ice maker. I replaced the ice maker and found it harvesting. Job complete.

Arrived on site to replace heating element. I I inspected the unit and work area. I found the m&s fall in range. I replaced the heating element. I reassembled the unit and tested it. It is now working as designed. Job complete.

Arrived on site for top rack being broken. I inspected the unit and work area. I found the top adjusters broken. I replaced the adjusters. I reassembled the unit. The unit is working as designed. Job complete.

Arrived on site for dishwasher not draining. I I inspected the unit and work area. I found the drain pump receiving power but not coming on. I quoted customer for the drain pump. I installed a new drain pump. I reassembled the unit and tested it. It is now working as designed.

"Arrived on site to install new burner, I inspected unit to observe the problem and determined the burner where just fine, the gas was just not flowing good onto the igniter, so I used a file to widen up the gas holes slightly to have the gas flow better to the igniter, tested several times and had CX test multiple times, working as designed, no gas leaks detected during service."

"Arrived on site to inspect ice machine issues. Upon further inspection, the customer advised that the water in the reservoir is overflowing and is leaking out the front of the unit. I found the unit making good ice and in the process of making a slab. I pulled the unit out to find the water hose leaking at the connection nut. Replaced the hose with one the customer had and tested. No further leaks. I placed the unit in diagnostics and tested and found the water level sensor not functioning properly and the reservoir overflowing. I removed and replaced the recirculating pump with built in sensor and retested and unit is operating as designed. No further water leaks observed during service, job completed."

"Arrived to instal previously diagnosed and ordered parts. I removed and replaced the water level sensor and CCU and the unit would not turn on. I checked DCV to the UI and it was 14VDC, slightly lower than expected. I reinstalled the original, failed CCU and it would then power up, but stuck in flood mode. Office to reorder the CCU and additional parts. Stacked unit and requires 2 techs. No leaks observed during service. ; ordrng 1 W11574590 (CCU) and 1 W11367297 (User Interface) and 1 W11132207 (Main harness) and 1 W11035628 (Door lock) and 1 2techs"

"Arrived on site to inspect refrigerator water dispenser dripping. Upon further inspection, I tested the water dispenser and found the water trickling out. I removed the filter and retested and water dispensed properly. I found the filter to be bad. I tested the dispenser with a new filter and the unit operated as designed.. I recommended that the customer purge approximately two gallons of water from the unit before drinking the water. No water leaks observed during service, job completed."

"Arrived on site to follow up on microwave that is sucking very little air through when fan is on. Ran unit and checked the vent to outdoors. Found unit is blowing hard and blower is in the right orientation. Called tech line, SR 7733189825. Tech line had me administer a paper towel suction test. Verified both suction and paper towel sticking. Per tech line unit is working as designed, fan is rated at maybe 300ish cfm, which will not pull all steam around the unit through it. Advised customer that unit is working as designed per tech line, and will not suck 100% of steam. Customer does not agree with our diagnosis or unit performance and was advised to contact whirlpool customer service for further assistance as there is no repair needed. Call complete."

Arrived onsite to replace the ice maker order by the previous tech. Replaced ice maker. Let tenant know to allow 24hrs to make ice. Job complete

"Arrived on site for complaints of door not closing. Found door closing properly, but the door switch not reading that it is closed. When powering on, a message appears that says to close the door to start a cycle. Inspected control and made sure all connections were good. Checked door switch for possible loose connection. Will need new door switch to complete repair. Also ordering the control to ensure job completion. Office to reschedule.; ordrng 1 W11551763 (Door switch) and 1 W11525996 (Control)"

Arrived on site for install of previously diagnosed part. Installed new control panel and tested. Unit is now allowing me to select cycle. When pressing start nothing happens still. Confirmed proper voltage to the motor. Found no continuity with the belt switch. Will need new belt switch to complete repair. Also bringing back the motor as it will get replaced as well. Office to reschedule.; ordrng 1 W10847984 (Belt switch)

"Arrived to instal previously diagnosed and ordered parts. I was able to lightly modify the slides and door mount to get the unit to accept the replacement slides. I verified full door stroke and positive closure. I found the replacement gasket had a tear that was 1/2 long, in one of the corners and could not be installed. I am reordering the gasket and requesting tech GC to inspect prior to scheduling return service. Please schedule return service with 334583. No leaks observed during service.; ordrng 1 8201809 (Door Gasket, RC)"

"Arrived on site for complaints of ice forming in freezer. Upon arrival, found the unit actively in defrost mode. Found drain tube iced over. Found thin sheet of ice on bottom of freezer. Removed ice and steamed out the drain tube. Inspected door gaskets and found them good with no air gaps. Found no frost or condensation. No water leaks detected, job complete."

"Arrived on site for no ice production. Spoke to JC and found broken wiring harness under the FC door, took picture. Advised customer that a new door would be needed to complete the repair. Provided a quote for the new door. Customer declined for now and is going to call Whirlpool customer care to get a concession. No water leaks detected, job complete."

Arrived on site for install of new gasket. Installed new RC gasket. Tested by opening and closing door. Gasket is making a good seal. Job complete.

Arrived onsite to replace the ice maker order by the previous tech. Replaced ice maker. Let tenant know to allow 24hrs to make ice. Job complete

Arrived onsite for irregular dry times and multiple cycles to dry a load. Found sensor probes misreading. Repaired probe be securing connections and cleaning probes to restore function. Also found poor airflow indicated by airflow kit meter. Checked exterior vent and determined that there is no perceptible airflow. Advised customer it is critical to have vent cleared for proper airflow. All else checks good.

Arrived onsite and tested dryer for not drying well and throwing airflow error. With Vent test kit determined unit has poor airflow. Customer advised that vent cleaning company only cleaned vent from inside laundry room and did not inspect attic or roof. Advised customer on best vent cleaning practice.

"Arrived onsite for freezer light not coming on and found stuck door switch. Found failed fridge door switch, Replaced door switch. Unit is now operating as designed. Advised customer on repair. All checks good."

"Arrived on site and inspected refrigerator and found ice maker tray is getting caught on the edge when tray twists. Took picture. Replaced ice maker and ran tests 44 and 45 to confirm operation, job complete"

"Arrived on site and inspected refrigerator and found top icemaker is working properly, ice production is good found no ice production in freezer icemaker. Inspected icemaker and found the lever arm is in the off/up position. After dropping lever icemaker cycled and filled with water. Customer was not aware it could accidentally be turned off by lifting arm up. It should now produce ice and requested that they monitor it for correct operation"

"Arrived on site and inspected refrigerator and found water will not dispense but valve is actuating. Disassembled fresh food section and found reservoir waterline is frozen. Per tech line recommendation that is not a service pointer yet added Perma gum to seal air gap between evaporator Styrofoam cover and rear liner wall. Used steamer to fall reservoir and it is now dispensing properly, job complete"

"Arrived on site and inspected dryer and found customer has videos of centrifugal switch humming and motor not working. They also have a video of dryer showing that it is running but making no noise. Inspected incoming power and found it is correct, replaced control board and this had no positive affect. If spun by hand while holding door switch closed dryer will run. Will need to bring back motor and control panel; ordrng 1 W11413567 (Ui) and 1 W11549461 (Motor)"

"Arrived on site and found fill tube is frozen again, uninstalled icebox and movement is enough to clear fill tube of ice. Spoke with tech line and they recommended ensuring error code on test 56 has been cleared by leaving fridge off for two minutes. After doing this confirmed on test 56 that error code is gone. Replaced fill tube heater and insured correct operation by running test 15, confirming voltage antes 19, test 45 filled icemaker, test 57 cycled icemaker. If issue continues tech line will need to be called again for further recommendation 7733185329"

"Arrived on site and water dispenser has been working since previous visit. Replaced leaking water line and it is now working properly. Repair covered by PL1, job complete"

arrived on site and found customer is experiencing freezing items on the top shelf that are directly in front of cold air vent. Confirmed damper is operating properly with test 3 and recommended that temperature be raised slightly and recommended that liquid be kept on lower shelves to prevent them from freezing.

"Arrived on site to inspect unit for not heating, upon inspection found the temp selector broken off and not allowing heat. Replaced temp selector and rewired element, all functions retuned. Complete"

"Arrived on site to inspect unit for not cooling, upon inspection found the units compressor working normally and Evap frosted. Tested all parts and found issue with control boards. Quoted customer to replace control board and customer declined, they wanted to replace unit. Collected service fee. Complete"

Arrived on site to inspect unit for not cooling normally and not dispensing water or ice. Upon inspection found the units front panel locked causing the ice and water to not be dispensed. Unlocked ui and the water and ice returned. Checked Evap and found no issue. Cooling was normal but customer had intermittent issue. Ordering control. Office to reschedule ; ordrng 1 W11478200 (Control)

"Arrive on site for a dishwasher not washing nor getting water. Upon arrival the customer stated there was no water at all getting into the unit, and that the heater was not working. Upon further inspection I found the lower rack wheels had fallen off and burnt onto the heater. I found the heater physically rusted and open too. I then put the unit into diagnostics mode and found stored error code F9E1 for diverter cant find position. I gained access to the bottom of the unit and found traces of a leak. I then started a diagnostics cycle and found the unit would fill, but as soon as it started running it began leaking from the diverter. I canceled out of the cycle. I am ordering the wheels, heater, and will come back with the sump to install. I advised the customer to not run the unit until repaired. Office to get authorization and to reschedule. ; ordrng 1 W10703867 (Heater) and 4 WPW10195417 (Wheels)s and 1 AUTHO (AUTHO)"

Arrived on site to install the heater per the special project. I installed the new heater and then tested the unit. I ran a diagnostics cycle while monitoring amp draw to the heater. I found the unit working as designed and no leaks were observed at the time of service. Call complete.

"Arrived on site to diagnose a refrigerator that is over cooling in the rc. Found items pushed too far back on rc shelves, blocking airflow through unit. Advised homeowner on findings and no further repairs needed. No leaks were found at time of service."

Arrived on site to diagnose a dishwasher that is not turning on. Found switch on wall that powers dishwasher in off position. Reset switch to on and all is working properly at this time. Advised customer on findings and no further repairs needed. No leaks were found at time of service.

Arrived on site to diagnose a microwave that isn't heating. Found diode and magnetron shorted. Replaced both parts and tested unit. All is working properly at this time.

Arrived on site to diagnose a washer that is leaking. Found drain pump cracked and replaced it. Tested unit and found all is functioning properly at this time and no leaks were found after service was performed.

Arrived on site for my gra that still tripping the breaker. Inspected unit and work area. The customer advised the unit immediately trips the breaker when the microwave is turned on. They advised that they did not believe the last technician tested the unit as he only replaced a light in the unit. Checked all door switches and found the secondary door switch stuck and not making or breaking. Replaced the door switch and found he secondary switch wiggling inside he latch assembly. I reassembled and tested the unit. The unit initially worked during the heat process but I tripped a breaker as soon as the door was opened. I checked the door latch and hook and found the door hooks worn and slanted on the lower hook. The unit will need a new door and latch hook. Will bring the remaining switches as well. The office will need to contact the extended warranty about authorization as well as reschedule the customer for repair if authorization is given.; ordrng 1 5304477388 (Door) and 1 5304509457 (Latch hook)

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Added the gasket to the evaporator cover to block off airflow to the water reservoir. Reassembled the unit and the unit is working as designed. Call complete.