"GI0FSAXVY012 Arrived to inspect ice production issues. I found water flow sufficient and the ice maker had recently cycled and was correctly filled with water. The FC was -2 and the unit appeared to be cooling normally. I found the RH RC gasket was badly torn and a source of constant airflow. I am ordering the RH RC door gasket and the upper fan and damper, if required upon return service. No leaks observed during service. ; ordrng 1 W10830055 (RH RC Gasket) and 1 WPW10162697 (Fan Motor) and 1 WPW10127427 (Damper)"

Arrived on site and replaced right and left side interlocks. Unit now working as designed. Job complete.

"Arrived on site to replace previously diagnosed water valve. Replaced part and tested, no leaks detected, unit is running as designed, job complete."

Arrived on site to replace scratched door. Replaced right side door. Job complete

"On arrival verified complaint of no heat. Checked during cycle and igniter glows but no flame. Disassembled and checked amp of igniter was 4amps good. Checked flame sensor and found it good and was a closed circuit. Checked the coils and found one coil is OL. Replaced burner assy and retested unit. Unit now heats correctly and all operational tests are good, job complete no gas leaks detected during service."

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the main control and sensor and tested. Unit is operating as designed. No gas leaks detected during service, job completed."

"Arrived on site for dishwasher door just Fallon after opening. Removed from counter, found right side door spring had fallen off. Properly secured hinges to the spring. Adjust insulation to ensure it doesnt impair hinge. Verified operation. Call complete."

Arrived on site to test unit for ice clumping in ice bin. Ice cubes were nice and formed properly. Fill tube heater engaging and filling as designed. No signs of weeping present. Ice cubes were clumped together in bin as if melted but only on right side of bin. Attempted to contact Tech-Line but were not available. Recommend replacing fill tube assembly and filter head assembly. Needing 2hrs on return visit and AH only. ; ordrng 1 W11247640 (Valve kit) and 3 2300868 (5/16 Connection)s and 3 WPW10334458 (5/16-1/4)s and 1 W10786952 (Pressure valve) and 1 8212547RP (Water line) and 1 W11515313 (Fill tube assembly)

Arrived on site to replace damaged front door panel. Replaced panel and tested. Unit is functioning properly. Job complete

"Arrived on site for washer not filling, showing off balance load and not completing cycles. Upon arrival found control failing and replaced it but didnt find any errors prior. After replacing control I found f6e3 in diagnostics and ui was glitching when trying to recalibrate unit. Also replaced ui then reset and tested unit in diagnostics and normal wash cycle. Found unit working as designed with no leaks. Call complete"

Arrived onsite for a dryer that wont start. Upon arrival I inspected the timer knob and found that it cracked and was not selecting the setting. I am ordering the knob D2C if possible. Office to reschedule ; ordrng 1 W11708423 (Knob)

Arrived onsite for a washer that will not start sometimes upon arrival I put the unit in diagnostic and found F5E2 Lock failure.I ran the diagnostic cycle and found that it completed. I replaced the lock due to the code. And tested the unit and found unit operating as designed no leaks

Arrived on site to test unit for left front burner not igniting correctly. Test unit and found unit working as designed. The burner is a 3 phase burner. Will glow hotter when pot or pan on it. Job complete.

"Arrived onsite for IM not producing ice. On inspection the fc was 13? the IM had ice in it. I forced a harvest and a fill and the were successful. I tested the Thermistor and it failed. I looked at the condenser and it was 75% clogged. I cleaned the condenser and now the fc reads 1?. In stalled a new IM I. The unit, informed the customer to dump the first few trays. No water leaks detected during service."

Arrived on site to test unit for unit not washing. Test unit and found bad sump and motor. Replaced sump and motor test unit and unit test good no leaks present at this time. Job complete.

Arrived onsite for repeat harness damage. Repaired wiring harness with existing materials stubs and electrical tape. Advised customer on repair. All checks good.

"Arrived on site to test unit for missing support, inspected unit found element support broken, installed new support, unit is now functioning as designed, job complete."

Arrived on site for dryer not working. Found dryer heating up and working properly. Used vent tester and confirmed Issue is the vent is clogged. Called safety. 7738338212; ordrng 1 Wpw10106710 (Vent tester)

On arrival confirmed damaged console. Replaced console and verified full function. Operational test is good job complete no leaks detected during service.

"Arrived on site for a defective compressor. Removed defective compressor,installed a new compressor and drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good."

Arrived onsite for washer walking. On inspection the unit was leaning forward and the drum is touching the cabinet. The front are all out and the back are all the way up and the unit still is hitting the front of cabinet. Called WP tech line and he had me look at a service pointer to make sure it was not the issue and it was not. He said to change out the cabinet but was not sure that it would fix the issue. We have change all the moving parts in the unit and it has not helped out the issue. I dont see changing out the cabinet will help because I do not seeing anything wrong with the cabinet. Sr 7737802965; ordrng 1 W10676680 (Cabinet) and 2 Hours (Hours to do the job)s

"Arrived on site to test unit for RF dual burner not turning on. Found burner would turn on on high but not on other settings. Replaced faulty infinite switch, unit now working as designed. Job complete."

Arrived on site to replace sump and motor. Replaced sump and motor test unit and unit test good job complete no leaks present at this time.

"Arrived on site for not heating. Upon arrival,test polarity and is correct. Ran vent test and test failed for electric dryers. Uploaded picture on SD. Test unit and element is not energizing. Disassembled unit to test heating circuit components. All components pass except thermal cutoff. Thermal cutoff is OL. Need to replace thermal cutoff. Replaced thermal cutoff and and test unit. Element is now energizing and is heat cycling correctly. Advised customer about having wall vent cleaned. Unit is operating as designed. Job complete"

Arrived on site for refrigerator not cooling properly. Unit In maintenance garage. Confirmed all fans working. No heat transfer off compressor. Found oil in drain pan. Looks to be high side leak. Will need sealed system repair. Advised customer they will be contacted to schedule service. ; ordrng 1 Extratime (Extra time) and 1 W10836706 (Evaporator) and 1 Nitrogen (Nitrogen) and 1 W11512423 (Condenser) and 1 WPW10507886 (Compressor) and 1 W11506635 (Coupler) and 1 WPW10143759 (Uv drier)

Arrived on site for washer getting off balance during spin. Upon arrival confirmed issue and found f0E9 in diagnostics. Found suspension rods weak and replaced them. Also instructed customer on best loading methods for washing then tested unit. Found washer working as designed with no leaks. Call complete

"Arrived on site to inspect washer not working. Upon further inspection, I found the unit displaying an error code of F9E1-long drain. I tilted the unit back and found the drain pump harness broken. Repaired the harness and placed the unit into diagnostics and tested. Unit is operating as designed. No water leaks observed during service, job completed"

"Arrived on site to replace previously diagnosed drain pump, replaced and tested, unit is now running as designed, job completed"

"Arrived on site. Found evaporator cover in ice,weak air flow to fresh food section,ran diagnostics heater powered on,ran compressor test no odd noise,ran fan and damper test no odd noise. Replaced main control for unit not entering self defrost cycle. Checked compressor tubing ran compressor test no odd noise,reassembled unit,compressor and fans running no odd noise."

"Arrived onsite for unit not cooling in either compartment. Ran test 40 for compressor and evap test. No frost pattern developing. Checked compressor compartment and compressor is no longer running, condenser fan is. Unit is having sealed system issue. Will need compressor replacement and potentially evaporators if leak is determined. Need to schedule sealed system technician for minimum 2 hrs possible (3HR). Ordering compressor, evaporators, access valve and non-Uv dryer, Oilless gauges. ; ordrng 1 Oillessguages (Oilless guages) and 1 W10843121 (Non Uv dryer) and 1 W11506635 (Access valve) and 1 W11592009 (Compressor) and 1 W10865322 (Rc evaporator) and 1 W11035643 (Fc evaporator)"

Arrived on site for damage cooktop. Upon arrival confirmed damage and took picture. Replace cooktop. Unit is functioning properly. Job complete.

"Arrived on site for not dispensing water. Found d harness not fully seated on valve,secured harness to valve tested water dispenser unit working as designed."

Arrived on site to test unit for element turning on and off. Found unit working as designed. Burner will do that as regulated. Job complete.

"Arrived on site for oven overheats. Upon arrival test unit by preheating oven to 350. Unit preheated,then began heat cycles. Used thermocouple to get temperature readings. Ran several cycles. Got an average of 331 on the low end and 359 on the high end, total cook average is 345. A five degree difference is within specifications. Cannot duplicate issue of overheating. Customer must know that anything thermometer other than a thermocouple cannot be used to calibrate unit. Dial type and infrared are the most common thermometers used to test ovens but cannot due to the way ovens heat cycle. Job complete"

"Arrived on site for shakes violently when spinning. Upon arrival, ran diagnostics and there are no saved error codes. Inspected unit and found several of the holes in basket are not completely punctured through. Need to replace basket. Test all other components on manual test and all components operate correctly. Left unit unplugged and recommended not using. Ordering basket. Office to reschedule ; ordrng 1 W11172199 (Basket)"

Arrived on site to test unit for front glass broken. Found glass broken and trim broken on right side. Will need to order new trim rescheduled for 2/9 ; ordrng 1 W10761014 (Right trim door)

Arrived on site for refrigerator not cooling. Upon arrival confirmed issue and found no charge in system. Found high side leak on condenser coil and removed lokring and reconnected high side line. Pulled vac and recharged system with 68g of r600. Found no leaks and unit cooling as designed. Instructed customer to give u it 24 hrs to stabilize temps. Call complete

Arrived onsite for off balance washer symptoms and determined unit tub had caught on the back of the cabinet. Repaired by dislodged the tub which had stuck to a cabinet gap. Unit is now operating as designed. Advised on repair.

Arrived onsite for not drying and found unit operating with f7e1 error code. Cleared code and tested in diagnostic reset cycle and found heater is now operating as designed. Advised customer on repair. All checks good.

Arrived onsite for washer with no power. Went to the unit and knocked no one was home used the keys from the office. When I open the door there was a 80 lbs dog there not wanting me to come in. Rescheduling!in. ; schdld next appmnt for 2/8 THU !

Arrived onsite for a range with a knob that turns past off like it is stripped. I found the left rear burner knob to be the issue. I found the knob in good condition and the valve stem twisted but the valve worked properly. I straightened the valve stem and now the off position is in the correct spot. The burner works as designed. There were no gas leaks present at the time of service. Call complete.

Arrived onsite and repaired unit dryer noise with adjustment to level and tightening of screws and the lubricating of the spring steal pulley and motor mount. Blower wheel replaced during diagnosing of issue. Problem solved by lubricating of spring steal mounts. Minute shifting during a heavy load causing metal pop in cabinet.

Arrived onsite and found unit operating with failed drying function and found obvious clog at the roof vent. Advised to have air duct cleaned and normal operation will resume.

"WRS588FIHZ00 Arrived to inspect no water at dispenser. After the prior repair, the ice maker resumed normal operation, but the dispenser would not dispense. I could hear the valve and inspected the supply line. I found the line had kinked and required the damaged part to be removed. After removal of the affected area, I placed a factory connector inline. After the repair, the unit resumed full operation. No leaks observed during service. Warranty applied to service."

"Arrived on site for ui not responding to commands and blank . At time of visit unit is working . Ran diagnostics, no error codes . Checked element ,fuse and thermostats. All checked normal. Did find air flow restriction. Possiably during usage moister maybe building up enough to affect control . Highly recommend having exterior ents cleaned . Cleaned lint out of dryer Collected 162.36 AUTHO 4UFA4C. Job complete"

Arrived onsite for previously diagnosed parts. Installed the tube on to the receiver hinge for the hinge to rest on. Now the door does not lift up on the left side anymore. The unit is operating as designed.

"On arrival verified complaint of gas smell coming from the unit during bake. Ran bake cycle and found Sutherland flame color and size are correct. Checked all fittings on regulator and coils and found no gas leaking from there using bubbles and meter. On,y gas to be detected was at the air chute. Customer states possible bake shutting off and not reigniting. Did not replicate this issue. Will retest on return after replacing door glass. Door glass was broken by technician during course of moving the unit. Ordering front glass assy. Wpw10634271. Rescheduled for 2/8. Customer request sooner service. Wants to be added to cancellation list. ; ordrng 1 WPW10634271 (Glass door front)"

"Arrived on site with new parts. Removed from counter. Replaced OWI and heater. Removed door panel. Replaced dispenser, vent and control. Replaced door stoppers. Verified operation. No leaks. Call complete. Called Techline #7738383076"

"WTW5057LW0 Arrived to inspect noise and shaking. I found the legs were not set correctly, causing the basket to sit in the front right corner of the cabinet, resting against the inner walls. The belt was able to be slipped on the driven pulley, causing the squealing noise. Correction of both issues and calibration of the unit, regained all normal functions. No leaks observed during service."

Arrived on site for unit having erratic temperatures l removed from wall. Verified voltage. Verified heating elements check ok. Replaced control and sensor. Verified operation. Call complete.

"Arrived on site to test unit for error f7e2. Replaced faulty wash motor, unit now working as designed. No leaks detected. Job complete."

So for a microwave that is not turning on. Inspected unit and work area. I did confirm the customers complaint and found the microwave completely dead. Checked the outlet and found proper voltage. Unplugged the unit and checked the thermal fuse. Found it open. I checked all the door switches and found the primary and a lock switch. I had a hard time of making and breaking and was showing consistent continuity. I went ahead and replace the interlock assembly and the thermal fuse and tested the unit. The unit began to work and operate as designed and was able to heat up a cup of water within 30 seconds. Call complete.

"Arrived on site for an ice machine that its making a loud bang sound. Inspected unit and work area. The customer advised that he wasnt sure if this was a problem or not as he just noticed that the unit makes a loud bang sound fairly on through the icemaking cycle. He advised that after he heard it initially, he had turned off the ice machine. Around the unit through diagnostics and found all portions of the machine working and operating properly. When the unit got to the gas valve, the unit made a popping sound, and I did advise the customer that the popping sound is most likely either being caused by the gas valve or the sheet of ice when it is trying to drop the ice slab. I did advise the customer that these are normal sounds and that the unit is working and operating as designed. Call complete."

Arrived on site for dryer making a loud noise. Upon arrival confirmed issue and after disassembly I traced issue back to the front glide bearing on drum popped out of place but not fully broken. Repaired glide and found noise no longer present. Call complete

"Arrived on site for rear right burner not heating, upon arrival,test all burners and all burners except right rear burner operate. Inspected right rear burner and found it was fractured underneath. Need to replace right rear burner. Replaced right rear burner W11396790. Also customer states that unit takes too long to heat large pots of water and cast iron skillet. I explained how this model has sensors that cycles heat. Unit is operating as designed. Job complete"

"Arrived on site to inspect refrigerator with condensation built up inside. Upon further inspection, when the customer opened the RC door, I found all shelves clear and after approximately 10 seconds, condensation built up as expected. Closed the door and tested temps in the RC=39 degrees on setting of 37 and FC=3 degree on setting of 0. Tested thermistors and they are all within ohms testing range and VDC range. Tested the temps in the kitchen in front of the unit and it was 73 degrees. Placed my flashlight inside the RC & FC sections to check for gaps in the door gaskets and found none. Contacted techline and spoke to Andrew and advised of the recent service calls/findings, complaint and my findings today. Andrew advised that its normal to have condensation on the shelves when opening the doors due to the cold temps inside the unit colliding with the warm humid temps in the kitchen that are entering the unit when the door is open. Andrew advised to not replace any parts and advise the customer the unit is operating as designed and advised the previous SR# 7738208359 would be updated with todays info. I advised my customer of my conversation with techline and my findings in testing the unit and that the condensation build up is normal. I advised the customer that their receipt notes would have the file number included and if they had further issues they would need to contact the manufacturer and provide the SR#7738208359. No water leaks observed during service and no repairs made at this time, job completed."

"Arrived onsite for washer making a noise. On inspection found that the bolt for the rotor was on the ground. There was oil on the side of the unit. Installed new gearcase,clutch,slider and rotor. Calibrated the unit and ran the unit In diagnostic mode. The washer completely the diagnostic cycle with out any issues. No water leaks detected during service."

Arrived on site for washer leaving clothes very wet. Diagnostics stored f8e1. Ran diagrams confirmed cold water is filling slowly. Replaced water valve. Verified operation. Call complete.

Arrived on site to replace failed infinity switch. Replaced switch and tested. Unit is now functioning properly. Job complete.

"Arrived on site for no ice. Ran diagnostic no errors found ejector fingers not fully horizontal,ran harvest test passed fingers still not horizontal and no errors,replaced defective icemaker ran harvest test passed ran fill test failed,water not exiting valve replaced defective valve ran fill test passed."

Arrived onsite and found unit non responsive. Traced power and found unit power supply shorted. Corrected by finding the gfci circuit connected to the outlet and resetting. All checks good. Unit now operating as designed.

Arrived on site to test unit for broken door. Called safety and stated customer would be responsible for repair. Home owner said she would be purchasing new unit. Job complete. SR#7738308096

"Arrived on site for a dryer that wont start. Inspected unit and work area. The customer advised of the unit will start, but that it will only run as long as you hold the push the start button. I did confirm the customers complaint and check voltage to the unit. Found proper voltage and polarity. I checked the voltage under a load when trying to start the dryer and did find voltage on the line one side drop from 122.8 V to 113 V. However, the unit still had enough voltage to start. I checked voltage coming from the timer to the push to start and found 122 V. When pressing the push to start saw the voltage drop to 114.1 V, but still was being supplied power. Went to the outcoming voltage connector at the push to start and found voltage activating when the push to start was pressed, but would not hold after the push to start was let go indicating an issue with the push to start relay. I replace the push to start switch assembly and tested the unit. The unit began to work and operate as designed. Call complete."

"Arrived on site for dryer not turning on, found knob was broken. Removed control panel. Replaced knob and timer. Verified operation. Call complete."

Arrived onsite for a refrigerator to replace previous diagnosed parts. The customer verified that when the paddles for ice or water are pushed the UI does light up but it will not dispense either when it acts up. I replaced the UI for this. The customer stated the icemaker had stopped working and some stuff in the freezer had started thawing. I found the FC temp only at 17 degrees and the RC at 37 degrees. I explained to the customer this is the reason there was no ice. I found the left side of the baskets in the FC with frost build up on them and the evaporator cover with some ice blocking the lower vents. I found the coil with frost about 3/4 thick across the top of the coil. I explained this looks like the door had been left cracked but the customer stated the door has never been left open. I found no issues with the freezer door gasket and found it sealing good. I removed the ice from the vents and top of the coil then tested the refrigerator. I watched the FC get down to 8 degrees and it was still cooling and dropping. The icemaker has no error codes and will go thru a harvest. The mold has water in it. I explained to the customer that now with the temps correct the icemaker will start working again. I called Whirlpool Techline and spoke with Austin SR# 7738384319. Austin agrees with the UI replacement with what was found and what the refrigerator was doing. No other repairs needed at this time.

"Arrived on site to install previously diagnosed moisture strips, harness, and ACU. Installed parts, powered on unit and watched it run for 10 mins, unit is sensing properly, advised customer to monitor and if loads are a variety of different fabrics to use timed dry instead of sensing dry. Unit is running as designed, job complete."

Arrived onsite and found unit with bad latch. Unable to complete a cycle. Replaced latch and calibrated. All checks good. Advised customer on repair.

"Arrived onsite and found issue was unit not dispensing ice. Ice bin was full. Found coupling stripped on auger motor shaft and fee spinning not engaging ice bin spindle. Ordering motor, coupling and bracket. Office to reschedule ; ordrng 1 W11307588 (Motor bracket) and 1 W11671282 (Dispenser motor) and 1 WPW10169511 (Coupling)"

On arrival verified complaint of not draining. First inspection found the water was off to the unit. Turned water on and ran diag cycle. No error codes. All components activated correctly and unit could be clearly heard draining into the sink. Operational test is good. Job complete no leaks detected during service.

Arrived on site for dryer needing previously diagnosed timer and knob. On arrival installed part and found dryer working as designed. Call complete

WDF520PADM9 Arrived to install previously diagnosed and ordered parts. I installed both replacement clips and tested. No leaks observed during service.

Arrived on site to test unit for unit giving F2E1 shorted keypad. Checked all connection and all connections test good. Will need to order new board. Rescheduled for 2/8 ; ordrng 1 W11620481 (Control board)

Arrived on site to install previously ordered parts. Replaced basket W11172199. When calibrating unit found would lose power to control. Power would immediately restore. Ran manual cycle and when testing spin found control would power down. Need to replace control. Replaced control. Replaced control W11607637. Now able to calibrate. Went to manual test and both agitate and spin operate correctly. Unit is operating as designed. No leaks present. Job complete.

Arrived onsite and found f8e1 error and complaint of laundry running continuously for hours. Found cold water supply trickling when open. Insufficient pressure at cold water supply. Possible flood safe hose failure. Advised customer that the plumbing supply would need to be verified and corrected.

"Arrived on site to test unit for no power, tested unit found 120V at control board but control not powering on, also found wash motor is shorted, replaced control and wash motor, unit is now running as designed, no leaks detected, job complete."

"Arrived onsite for fc with frost. On inspection the left side of the fc next to the door frost is building up. Found no air leaks in the gasket, I was closing the fc door and it stopped about 1/4 inch away from the frame. I was checking the rails out and about 3 inches from it closing there is a spot that you can feel that the rail slows and keeps the fc door from closing all the way. Ordering rails for the unit. No water leaked detected during service. ; ordrng 1 W11668671 (Rails left) and 1 W11668671 (Rail right)"

Arrived on site to test unit for unit leaking. Test unit and found unit leaking from over sudsing. Advised customer to run unit with out soap to clear suds job complete.

Arrived on site and replaced previously diagnosed compressor and evap. Vacuumed system down and charged to specs with 4.8oz r134a. Frost pattern developing nicely on evap. Job complete.

Arrived on site for range with broken door. Upon arrival confirmed issue and found inner heat shield glass broken. Replaced glass and found range not working as designed. Call complete

Arrived on site for washer needing previously diagnosed control. Upon arrival installed part and tested unit. Found washer working as designed with no leaks. Call complete

"Arrived on site for dryer that is not heating properly. Customer has to run cycle several times. Customer also says it never gets over to wrinkle prevent. Removed control panel. Verified good voltage. Verified heating element is good, replaced timer to correct wrinkle prevent issue. Found vent is clogged through wall. Moisture stays in dryer. Fire hazard. Left unplugged. Vent in wall needs to be cleaned. Advised customer how to test before they leave to ensure it is working properly. Call complete."

"Arrived onsite for unit with failed suspension. Upon arrival inspection unit. Found basket hanging, left rear rod failed. Found issue due to faulty basket set service pointer. Ordering basket and suspension. Office to reschedule. ; ordrng 1 W11172199 (Basket) and 1 W11550886 (Tub ring)"

"Arrived onsite for washer not responding to key touch. On inspection you could select a cycle but could not started, the sense light just blinked. I pulled the power for a minute and plugged it back in. The unit is now responding to key touch and a cycle will started now. The unit is operating as designed and no water leaks detected during service."

"Arrived on site for noise complaint. Power cycled unit compressor and fans powered on,no odd noise,removed all drawers,let unit sit off for a couple min then powered on let unit run no odd noise from fans or compressor,reassembled unit no odd noise at time of visit."

"Arrived on site to install previously diagnosed and ordered parts. Upon arrival, I found the unit plugged in and pulled out from the wall. I tested temps in the FC=4 degree and RC=35 on top shelf/37 degrees in middle shelf. I found the settings, on the UI at FC=1 of 5 & RC=4 of 5. Tested the unit and it is operating as designed. I reset the setting to the manufacturer recommended settings of 3 of 5 in both compartments and locked the UI as the customer does not use the dispensers. I made recommendations for use and care and placement of items inside the fresh foods section to not block the gap at the back of the shelving. Unit is operating as designed and no repairs needed at this time. No water leaks observed during service, job completed."

Arrived on site to test unit for water not turning off. Found sediment preventing valves from closing. Replaced valve and unit is now working as designed. Advised drain would need to be reconfigured as drain pipe is lower than lowest point in wash basket. When filling with water unit instantly is gravity draining. No leaks detected. Job complete.

"Arrived on site for none of the cooktop burners ignition operations. Upon arrival, test unit and indeed none of the cooktop electrodes are energizing. Disassembled unit to inspect harness and module. Found red wire from switches to module was pinched. Replaced harness W11620549 and test unit. Unit is operating as des. Job complete"

"Arrived on site for a dishwasher that is not draining. Inspected unit and work area. The customer advised that they have not used the dishwasher in several months but that prior to the dishwasher was working fine. I did confirm the dishwasher it sounded like it was trying to drain, but no water was flowing through the garbage disposal. I checked the garbage disposal and asked if the customer had that recently replaced. He advised that he had several months ago but couldnt remember the time line of that. I asked if they had ever used the dishwasher while he had the garbage disposal and he advise he didnt believe so. I checked the garbage disposal where the drain hose connects onto and found at the knockout punch had not been knocked through. I went ahead and knocked out the knockout punch and tested the dishwasher. Found the dishwasher draining and working as designed. The unit is working an operating as designed. Call complete."

Arrived onsite for dryer with no power. On inspection had no power to the terminal block. Went to the breaker boxs and the white Handel GFI breaker was tripped. Informed the customer on the issue with the GFI breaker and how to resolve it. The unit is operating as designed.

"Arrived on site to inspect dishwasher not working. Upon further inspection, the customer advised the unit began to make a beeping noise and the clean light was flashing. They were advised the unit was showing a code. I placed the unit in diagnostics showing no error codes and tested. While testing, I removed the float switch from the drip pan and found dry water debris in the pan (photo). The unit operated as designed. I found dry water stains on the tub/door gasket and on the left and right sides of the inner door panel and in the top left corner (photos). I am ordering the tub/door gasket and scheduled return service for 02/08/24. No water leaks observed during service.; ordrng 1 W11483553 (Tub gasket)"

"Arrived on site , replaced console control. Still having issues with lights . Replaced main control. Unit is now functioning properly. No gas leaks detected at time of service. Job complete"

"Arrived on site for left rear burner, not igniting.Upon arrival inspected unit. Tested all burners and found All burners are igniting properly. Sent contact picture of left rear burner operation. As well as a picture of all burners operating. Could not duplicate any issues. Notified customer that with the dual burner heads, It does take a little longer to ignite. Sent info excerpt from using care. Unit is functioning as designed. Job complete."

"JGRP436HL01 Arrived to install previously diagnosed and ordered parts. I inspected the unit and found the ignition wire for the bake burner was not connected. Further inspection revealed the bake burner assembly was not fully seated, causing the gas to not enter the tube. I corrected the deficiencies and tested. The unit regained all normal functions, including bake and broil, and heated and cycled as designed. No gas leaks detected during service."

"Arrived on site for poor Wash performance. Ran diagnostics got wash motor error code . Replaced sump and motor .ran diagnostics, all tests passed . Job complete. No water leaks detected at time of service Job completed"

Arrived on site for heater not operational. Upon arrival ran diagnostics. During automatic test observed heater not energizing. Pulled unit from cabinet to inspect heating circuit components. Found harness wire to thermostat was not connected. Secured connections and test unit. Heater is now energizing. Unit is operating as designed. No leaks present at this time. Job complete

"Ive been on site for a dryer that is not heating again. Inspected unit and work area. Did confirm the customers complaint and found no heat coming from the dryer in a timed dry cycle. I checked voltage to the unit and found proper voltage and polarity. Disassembled the unit and found the thermal cut off open again. Checked the heater for continuity and found continuity across the heater terminals, but none across the heater to heater housing chassis. I visually inspected the heater and found no issues with the heater or sagging from the coils. I called Whirlpool Techline and spoke to Bruce SR# 7738376659. He had me run a few tests and advised after one of the airflow tests that there is still a restriction in the venting. He advised to go ahead and replace the thermal cut off and the high limit thermostat, but that the customer is going to need to have their vents looked at again due to improper airflow movement. I replaced both parts and test of the unit. The unit is working operating as designed. I advised the customer to hold off on using the dryer until they have their venting company come back out or to run it without the vent hose attached and use another venting solution. Call complete."

Arrived on site to replace cord. Replaced cord test unit and unit test good job complete.

"Arrived on site for dishwasher. Error codes. Upon arrival inspected unit. Found that the customer is not seeing error codes, but display is partially lit and non-responsive. Tried power cycling the unit and resetting, but display is still an issue. Ordering console and control board. Will need to fully test once installed. Job complete. Requesting MZ. Tuesday the 13 th; ordrng 1 W11660284 (Console) and 1 W11672039 (Control)"

"Arrived on site for dishwasher not running. Diagnostics shows f7e2, confirmed dishwasher fills but wash pump does not start. Replaced pump and motor assembly, verified operation. Call complete. No leaks."

Arrived on site for Special Project S191AQ led replacement. Upon arrival replaced kit. All lights are operating correctly. Job complete