"Arrived on site to follow up on washer not fully spinning most loads and making noise. I found damaged windings on the stator, and the squeaking was actually the lower panel cover on the control being left open and pressing on the tub. I replaced the stator and ran the unit through diagnostics cycle. Verified unit is spinning at max RPM correctly. Customer had a wet microfiber type blanket which based on the material absorbed a ton of water and could not properly balance out, which based on the material does seem difficult to accomplish by design. This type of item cant balance and clumps, so this will cause cycles to be incomplete. Advised on proper loading. Unit is now working as designed, and verified to be properly spinning with all functions good. Parts used - W11354541."

"Arrived on site to replace previously ordered part. Upon arrival, proceeded to replace W11692161 ice maker. Retest ice maker and inspected water filling. Unit is functioning as designed. No water leaks detected at this time"

"Arrived on site to inspect washer noises. Upon further inspection, I placed the unit in diagnostics showing no error codes and tested. Before continuing with testing, I tilted the unit back to inspect the rotor bolt due to it coming loose at the previous service call. I found the rotor bolt secured and tight with no play. I continued with testing and the unit operated as designed with no unusual noises. Customer provided a video of the noise which sounded like the slider not fully engaging with the rotor. I tilted the unit back and gained access to the slider and clutch and found the slider ring slightly worn and beginning to rub on the clutch and no gearcase oil found. I removed and replaced the slider and clutch and calibrated the unit. Retested and unit continues to operate as designed. No water leaks observed during service, job completed. W10734521, W10754448"

Arrived on site to diagnose washer not agitating/ progressing cycles. Tested unit and found entire basket moving when unit agitating. Checked under unit and found old style actuator had pulled the arm out of the splutch. Replaced with updated shifter and tested. Verified unit working as designed. Parts used - W11481722.

"Arrived onsite to replace faulty compressor. Replaced compressor, drier and access valve. Pulled vacuum and held. Charged per spec and tested. Unit is now functioning properly. Customer will monitor over 24-48 hrs. Job complete"

Arrived on site to realce tub. Replaced tub test unit for leaks no leaks present job complete.

Arrived on site for left oven not heating correctly and sometimes just ending cycle . Ran diagnostics got 3-1 error code . Followed service pointer . Replaced small oven sensor probe W10859573. Ran preheat on couple of temps and all checked normal. No gas leaks detected at time of service. Job complete.

"Arrived on-site to replace the left front burner and switch, as ordered by the previous technician. Replaced both parts, turned on all burners to test the unit, and confirmed they are working properly. Job complete."

Arrived on site to install previously ordered parts. Replaced suspension. Test unit by running a drain and spin cycle. Unit is operating as designed. No leaks present. Job complete . Please charged.c on file

"Arrived on site for lights not working . Also customer mentioned not making ice . Ran dianostics. No IM error code . IM harvested and filled . Replaced fz light module and ice box modules with led kit supplied W11683242. Will need led lights for valve cover . Found deli ui not responding . Ordering led kit and deli control . No water leaks detected. Called, to set return . ; ordrng 1 W11683244 (Led light kit) and 1 W11048823 (Deli control)"

Arrived onsite for unit making noise. Customer believes coming from rear of unit. I spandex found mastic tape had fallen and filter drier was positioned against the back wall causing vibrations. Adjusted both. Unit is cooling properly. Customer will monitor. Job complete

Arrived on site for fz not making ice . Found ice maker tray locked up in flex . Temp checks are normal. Ran harvest flex tray is not going back into harvest . Replaced IM . Ran harvest and fill. Passed both test . No water leaks detected at time of service. Job complete

"Arrived on site formwasher making rattling noise . Ran diagnostics. Washer making noise during agitation and spin. Found pulley wheel starting to get loose again on gearcase . Replaced gearcase and splutch W11449840, W10721967. Ran calibration and diagnostics wash test. All checked normal. No water leaks detected at time of service. Job complete"

"Arrived on site for range tripping breaker. On arrival confirmed issue and installed w10856603 broil element, w11182108 bake element, and w1169067 control. Allowed unit to heat to 500 and ensured tripping issue was no longer present. Unit works as designed call complete"

"Arrived on site for unit not running. Found display reading power off,ran diagnostic all test passed,powered unit on from ui compressor and fans powered on."

"Arrived on site for ui interface very dim and not accepting commands . Found corrosion build up on ui. Replaced ui co sole and seal. Ui is lighting up and responding to command. Installed W11632709, W11460908,W11412696. Ran diagnostics. All checked normal. No water leaks detected at time of service. Job complete"

WTW5057LW0 Arrived on site for a washer making nosies. I ran diagnostic no error codes I tested and heard the noise. I inspected under product and seen the splutch was defective uploaded photo. I replaced actuator and splutch calibrated and tested product works as it's designed no water leaks visible from main water supply.

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the compressor, drier, and access valve and charged the unit up with 250 psi of nitrogen. I found no leaks detected over 15 minutes. I vacuumed down the unit to -30 psi and found pressures hold for another ten minutes. I charged the unit up with 55g of R600 refrigerant and tested the unit. The unit began to work and operate as designed. Call complete. W11557671, W11506635, and WPW10143759."

Arrived on-site for unit not spinning. Found washer making loud clicking sound when spinning. Giving off balance code. When I spin the basket counter clockwise it makes a loud clicking sound. Didn't find any gear oil but I'm ordering a gearcase to be safe. I'm ordering W10528947 hub. W11385424 retainer W11454734 gearcase w11611297 beltW10721967 splutch kit for return visit. F0e5 off balance load; ordrng 1 W10528947 (Hub) and 1 W11385424 (Retainer) and 1 W11454734 (Gearcase) and 1 W11611297 (Belt) and 1 W10721967 (Splutch)

Arrived on site for dishwasher not heating and not properly cleaning dishes. Found F7e1 code stored. Tested and found heating element was open. Replaced heating element. Cleared codes. Verified operation. Call complete. No leaks. W10518394

Arrived onsite for unit giving F3E3 error. Confirmed error and inspected. Wiring is good. Used cutoff and Replaced inlet thermistor. Tested and unit is functioning properly. Customer will monitor. Job complete

"Arrived on site for wall oven tripping breaker . Unit tripped breaker on broil in minutes. Removed ground from chassis. No signs of shorts or damage to surrounding area. Briol Lower 17.5 leg one , leg 2 17.6Broil Upper 17.6 , 17.5BroilCombined 35.5, 35.0Upper Bake 12.5 leg one ,Leg 2 12.3Lower bake 12.3, 12.0Combined 27 one leg ,Leg 2 29.2Called tech line documented reading on amp draws. Sr # 7741249437. Replaced ground stap . Ran bake on both ovens and no tripping breaker . Called safety documented findings. Same reference #Job complete"

Arrived on site for range hood not working. Upon arrival called number provided customer informed me they bought a new unit and already replaced unit. Gave me Edward phone number 281-216-7885 to confirm repair. Edward did inform me unit was replaced and does not need our services today. No parts used job completed. No one on site for signature

Arrived on site for dryer not working. Found control powers on but doesn't not activate relay on control. At control i had 126 from bl-wh. No change when control starts counting timer. Replaced main control and same issue. Replaced control panel and same issue. Called tech support. At control Rd-rd=44 ohms. Should be k ohms. Will need new sensor. Ordering and reset for wed. Sr#7741249659. W11733951; ordrng 1 WP8557403 (Sensor)

"Arrived on site with parts for washer. Found f2e1, f2e3, f9e1. Verified lights nor working properly. Drain pump ohms out within range. Replaced main control. Recalibrated machine. Completed diagnsotics with no problems. Call complete. W10582038"

"Arrived onsite for unit not cooling. Inspected and found temperature ideal. Also unit is making ice, took pic. Unit is functioning properly. New build, builder not on site for signature"

"Arrived on site for unit flashing F8E0 code. Upon arrival, when starting unit, error code will appear after 1 minute of use and blower was making a whirring noise. Proceeded to replace top W11598119 blower, W11598200 control and W11448962 control. Tested unit and still has same issue. Proceeded to check resistance on blower motor wheel and all checks good. Spoke with techline and stated there is a faulty hall sensor on the blower motor for the lower blower. Proceeded to swap new blower to the lower and keep original blower motor for the upper and re tested. Unit is now functioning as designed."

"Arrived on site for refrigerator icemaker not operating. Upon arrival, inspected unit. Container is empty. Found icemaker is at OFF position. Turned unit on and move correctly to home position. Ran ice maker test and harvested and fill correctly. Also found RC section is set to coldest setting and FC is on warmest. Customer does not recall turning ice maker off or changing temperature setting. Unit is operating as designed. No leaks present. Job complete"

Updated model and serial number. Confirmed over phone with maintenance that apartment number was correct. Tested unit and found no indication of leaking. Before testing did find drain hose not fully seated. Corrected and tested. Unit is functioning properly. No leaks present at this time.

"Arrived on site for unit now powering on. Upon arrival, found unit completely dead but has voltage present to the fuse. Checked fuse directly and fuses reads OL. Proceeded to replace WPW10545255 thermal fuse. Tested unit and now unit is functioning as designed. Advised customer to not use Self Clean and just use Easy Off to clean oven when necessary. Customer agreed."

"Arrived on site ,replaced right hand door and badge . LW10912075,W11223753. No other issues found . No water leaks detected at time of service. Office handling billing . Job complete"

"Arrived on site for oven temp not consistently staying on preheated temp. Upon arrival, thermocouple reads 360F once oven reaches 350F preheat however when monitoring while unit is still on, itll drop to 315F and will not go above that. No error codes stored. Called techline and spoke with Brandon SR#7741252716 and ran sequence of tests in diagnostics and found certain options do not show up on console when referring to the owners manual and tech sheet. Techline recommends to replace console and control at the same time. Ordering W11760807 console. Office to reschedule ; ordrng 1 W11760807 (Console)"

"Arrived on site for unit seems to want to start on its own. Upon arrival, unit is unplugged. Restored power and control is not responding with all lights off. Test polarity and is good. Replaced control W11608056. Control is now responding. Ran automatic test cycle and completed correctly. Ran a normal wash cycle and unit fills and begins washing correctly. Canceled cycle and drain operated correctly. Unit is operating as designed. Job complete"

Arrived onsite for unit not starting a cycle. Inspected and found unit not starting a cycle. Strike and latch are broken. Need to replace both and retest. Set to return Friday the 4th. ; ordrng 1 W11457841 (Striker)

"Arrived on site for dryer not turning on. Lights working. Verified proper voltage to unit. Removed back panel. Verified the thermal fuse was good, heater is good. Found timer making a louder noise and start switch had failed. Replaced timer and start switch. Verified operation. Call complete. WPW10436303"

"Arrived on site for unit not filling. Upon arrival, found no error codes stored. Ran diagnostics and passed with no issues. Customer stated during the PreSoak, hardly any water enters the tub. Proceeded to recreate issue while monitoring unit and found standard water amount entering into tub during presoak the soon after, when transitioning to wash, unit starts to fill with more water. Explained to customer this is a new function for units in the market and will need to find appropriate settings based off each load. Customer agreed. Unit is functioning as designed. No water leaks detected at this time. No parts needed"

"Arrived on site to test unit for not draining. Upon arrival customer stated unit wouldnt drain during cycle but when clicking drain, water gets removed. Also water will enter the tub without cycle being started or unit even on. Entered diagnostics, found multiple error codes stored. F8E2 fill valve electrical problem coupled with F10E2 vent electrical problem. Cleared error codes and ran a diagnostic cycle, all components are properly engaging. F8E2 error code reappeared after. Split door and inspected, found moisture accumulation on the console and electrical error codes indicate an issue with the main control. Recommend a control and console replacement, along with fill valve and vent fan. Component failures are not tied to a leaky heater. Customer will be contacting their third party warranty company to get us dispatched properly. No parts installed, job complete."

"Arrived on site to install W11454372 gearcase, W10721967 cam, wpw10006355 actuator, w10528947 hub, wpw10276397 pump, W11454372 (Gearcase) and W10721967 (Cam) and wpw10006355 (Actuator), wpw10006384 belt, wpw10427633 shield. On arrival installed parts reassembled and tested washer, and found it working as designed with no leaks.Call complete"

"Arrived on site for customer complaint of loud noise during spin, found failed gearcase. I replaced gearcase and splutch. Unit tested good. Parts used w10734521 and w11449841"

"Arrived on site for customer complaint of unit tripping the breaker. When I arrived, unit was pulled out without floor protection. I followed procedures and replaced bake and broil element as well as control. I removed the ground screw and set unit to 500 degrees for a burn off cycle, unit tested good. Parts used w11182108, w10856603, w11707168 builder not on site to sign"

"Arrived on site for customer complaint of unit not drinking. Found plug in disposal was still in place. I knocked out plug, unit tested good."

"Arrived on site for washer needing w10528947 hub, w11454372 gearcase, w11172199 tub, wpw10402178 retainer, wp8533953 screws(6x), and w10721967 cam. On arrival installed parts reassembled and tested unit and found no leaks and washer working as designed, call complete"

"Arrived on sit2 for washer not completing cycles properly. On arrival confirmed issu3 and found f5e1 in diagnostic. Found latch w11513248 broken and replaced it, then foud cam w10721967 also broken and replaced it. found washer working as designed with no leaks. Call complete"

"Arrived on site to replace previously diagnosed compressor access value and dye drier, replaced parts, vacuumed system down for 20 minutes, vacuum held good, charged system with 53g of R600, evaporator started to develop a good frost pattern, unit is now running as designed no leaks detected job complete installed W11557425, W11506635, WPW10143759"

"Arrived on-site for washer not completing a clean wash cycle per customer and would show f0e7 on ui panel. Upon further inspection, I tried resetting the unit with a factory reset but found error still showing. I replaced UI panel w11478526 and instructed customer to connect unit to WI. Fi, in case it needed any updates and found washer. Working on clean wash cycle as designed withno leaks .Call complete"

"Arrived on site to inspect unit for gasket not sealing. Upon arrival inspected unit and found FC gasket not sealing. Replaced gasket (W11574983) and formed to the frame with a heat gun. Gasket is now sealing properly and unit is functioning as designed. No one on site for signature, no leaks detected, job complete."

"Arrived on site to test unit for noise. Upon arrival customer stated unit makes a noise as soon as its plugged in. Also stated unit is still in warranty, provided closing documents. Claims thread verified unit is in warranty. Applied power to the unit, drain pump immediately engaged indicating a pressure system fault. When pump was running it made a rattling noise like a broken impeller. Replaced drain pump (W10919003) and inspected pressure hose, did not find any kinks, punctures or restrictions. Proceeded to replaced the control (W11607637) and applied power to the unit, drain pump did not immediately engage. Ran a diagnostic cycle with all components properly engaging. Ran a calibration cycle successfully. Unit is now running as designed, no leaks detected, job complete."

"Arrived on site to test unit for not filling. Upon arrival customer stated when starting a cycle, sense light will blink for 10 minutes then shut off without the cycle starting. Found customer is powering on the unit with the first button press, but is not pressing it a second time to start a cycle. Informed customer of the two step process for starting a cycle, also instructed the best practices to keep this unit running at its optimal performance. Cycle is starting properly and fill begins. Unit is running as designed, no leaks detected, no parts installed, job complete."

"Arrived on site to test unit for no ice production, customer stated that it started to drip water out from dispenser and he noticed that the door was not shutting, inspected and found door not sealing properly and not able to activate ice door, replaced ice door and UI as precautionary, but could not get the door to activate, called tech line and was able to determine that customer was using the ice bin from a previous unit and it was not detecting the ice bin, put original back and it started to work , SR#7741252083, ran diagnostic on the ice maker and couldn't get any response, replaced ice maker and tested, unit is now running as designed no leaks detected job complete installed W11189145, W11585970, W11557002"

"Arrived on site for washer needing wpw10491734 coin interface. On arrival installed part and tested unit, found washer working as deisgned. Call complete"

Arrived on site for ice machine making noise. Found noise occured when water valve was activated. Other than that the unit runs and sounds normal. Replaced water valve. Verified operarion. Call complete. W10897719

"Arrived on site to test unit for drain pump running constantly and clothes wet at the end of a cycle. Upon arrival customer stated issue began when the drain pump would not shut off at the end of a cycle, issue eventually got worse and drain pump would engage when power is applied and will not shut off. Also clothes were wet at the end of a cycle. Customer is loading 75% of the basket. Advised customer that 40% is the maximum capacity. If overloaded unit will get thrown off balance and will not spin clothes out. Applied power to the unit, drain pump immediately engaged indicating a pressure system fault. Inspected pressure hose, found no kinks, punctures or restrictions. Unit will need a new control. Ordering part, no parts installed, office to reschedule.; ordrng 1 W11603810 (Control)"

"Arrived on site to test unit for noise. Upon arrival customer presented video of the issue, noise is coming from the evaporator fan. Replaced evap fan motor (W11024089) and tested unit, noise has been eliminated. If issue returns recommend returning with FC harness and control kit. At this time unit is running as designed, no leaks detected, job complete."

Arrived onsite for unit humming & out of level upon further inspection found the unit is leaning forward.at top level unit humming stopped ran test cycles no errors found also there is a door shelf missing unit is working as designed no leaks observed

Arrived onsite for unit making to much steam upon further inspection found no errors with machine unit is making steam due to warm water & temps in home advised customer on the steam ran test cycles also leveled unit & moved unit 2' inches away from dryer was causing noise rubbing the dryer called techline sr#7741250854 unit is working as designed no leaks observed during service

Arrived onsite for prediagnosed parts upon further inspection found left hinge was broken causing door to fall down when open pulled unit out removed door skin replaced LH hinge W11712995 & replaced door skin W11461694 reinstalled unit tested cycles unit is working as designed no leaks observed during service

"Arrived on site to diagnose refrigerator not cooling. Customer says they power cycled the unit and it started working well after. Found temps at 3 and 40. O found compressor was a bit hot. Noticed the coils were completely buried in hair and dust and I could not even see the fronts. This is causing higher refrigerant temps. Vacuumed out condenser and this should keep temps low. Raising temps has only happened twice, and can be due to overheating compressor from condenser encasement. All other items were working as designed, and I could not verify a failure. Call completed."

"Arrived on site to diagnose washer making noise / screeching at times. Customer showed me video of some excessive grinding as well. Ran unit and could hear rubbing. Checked lower end and found gearcase oil spread all over, and had gotten into the belt as well. Belt had just been slinging grease and caused a failure in the belt and cam as well. Removed and replaced gearcase, cam, and belt to resolve. No other parts were needed. Ran unit on spin and confirmed everything working as designed. Parts used - W11449840, W11239857, W10721967."

Arrived onsite for unit beeping and draining. Customer stated a F8E4 drain code is present which is confirmed was present. I turned the unit on and no draining occurring. I tested the unit three times while checking for leaks and no leak occurred. I also found the drip pan bone dry. I reseated the float switch and it felt like it was sticking onto the drip pan. After reseating I saw suds present. Advised customer to try liquid detergent as the suds can create waterways for the water to escape. Customer understands and will try liquid detergent. No leaks sighted at time 9f service. Call complete. No parts installed.

Arrived onsite for loss of ice production and and hi temps into the fresh food section. Temp reading in the fresh food of 50f. Found defrost ice blockage on the fresh food evap. Likely to have come as a result of frost that developed during the previous cheese bag obstruction. Advised that the conventional repair would be to replace the evap cover following a manual defrost. Advised that it was possible that a thorough manual defrost minimum 24hrs off and open with a fan would resolve the issue without parts. Advised that the manual defrost would be necessary for an evap cover replacement either way. Customer will manually deforst and observe for restored funtion. Tested fresh food evap fan and found unit is operating as designed. No parts. No charge. AEX warranty

Arrived onsite for dishwasher panel dented in. I confirmed the front panel was dented on the left hand corner. I replaced the panel and unit now looks as designed. No leaks present. Call complete. Installed W11647685 DOOR PANEL. Customer not onsite for signature.

Arrived onsite for torn refrigerator door gasket right side tags. Replaced door gasket to repair. Advised that the freezing produce symtpom may have resulted from over cooling to compensate the air loss. Heat treated fresh food gaskets. W10846057

Arrived onsite for unit not drying dishes. I found a F7E1 no heat error present. While inspecting the element i found it to be corroded and rusted. I confirmed there was no heating during testing cycle. I replaced the heater and tested the unit while observing for leaks. Unit is now heating as designed and no leaks are sighted during service. No leaks present. Unit operates as designed. Call complete. Installed W10518394 HEATER.

Arrived onsite for dishwasher stopping mid cycle. Upon arrival I found one error stored F4E3 Wash motor failure. I confirmed no water was spraying. I replaced the pump and motor and tested the unit while observing for leaks. Unit is not leaking and it is now operating as designed. Call complete. Installed W11613479 MOTOR & SUMP.

Arrived on site for dispenser filling g with water and not draining . Found main soap compartment full of water . Following service pointers on replacement of dispenser .ordering dispenser and will need 2nd man due to unit being stacked and in closet . No water leaks detected at time of service. Call to set return ; ordrng 1 W11524106 (Dispenser) and 1 2ndman and 1 W11316271 (Dispenser pump)

Arrived on site found switch harness burned out . Replaced harness WP4456905& used tip cleaner to clean orifices . Job complete. All burners are sparking and igniting. No gas leaks detected

Arrived onsite for unit not making ice. Upon arrival customer stated after she called in unit was making ice. I confirmed it was making ice and the bin was full. I found the left hand door to have a gap on the gasket at the bottom. I reshaped the gasket to ensure it was sealing. Unit is operating as designed. No leaks. Call complete. No parts installed.

"Arrived on site for left front burners not heating and not staying in place . Found receptacle warped . Replaced receptacle and elemnt W11396790, 814399. Element is heating and staying in place . Job complete"

"Arrived on site to test unit for broken door switch, tested unit found FC switch broken, switch was formed in but was able to remove properly and replace, replaced switch and tested unit is now running as designed no leaks detected job complete installed W11396033"

"Arrived on site ,used one shim on back left cabinet.4387828A. Adjusted leveling feet . Doors are level. No other issues found . No water leaks detected at time of service. Job complete"

Arrived on site for customer complaint of damaged FC door. I replaced door and added name plate. Unit tested good. Parts used w11449028 and w10839793 builder not on site to sign

"Arrived on site for water not dispensing. Tested dispenser not water,removed cover found harness disconnected to valve,installed harness tested water dispenser working,ran icemkaer test passed icemaker filled with water."

"Arrived on aite to inpsect dishwasher leaking. Upon further inspection, I found that the access panel instlatuin was completely soaked. I placed the unit into diagnostics asmd observed F9E1. I started a cycle and noticed water leaking from the diverter. I also found that the heater element is heavily corroded and is at risk of shorting. I am ordering the heater and returning with the sump and motor assembly. The customer will leave the panel off so that the insulation can dry. I left the unit it unplugged. I am scheduling for 4/2.W10518394; ordrng 1 W10518394 (Heater)"

"Arrived on site for customer complaint of unit not locking, found broken strike, I replaced strike, unit tested good. Part used w10837741"

"Arrived on site for customer complaint of unit not finishing a cycle. Found control not recognizing water level, I replaced control, unit testedg good. Part used w11519742"

"Arrived on site for customer complaint of both ovens not holding temperatures. I tested both ovens, found unit needed to be calibrated. I calibrated unit, if problem continues, will need main control and both oven sensors."

"Arrived on site for no cool. Powered unit on,let unit run frost forming on evaporator fan not running,replaced evaporator fan motor,fan powered on. Wp2315539"

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the compressor, drier, and access valve and charged the unit up with 250 psi of nitrogen. I found no leaks detected over 15 minutes. I vacuumed down the unit to -30 psi and found pressures hold for another ten minutes. I charged the unit up with 4.5 oz of R134a refrigerant and tested the unit. I found the unit begin to cool and operate as designed. Call complete."

"Arrived on site for a washing machine that is not completing cycles. Inspected unit and work area. The customer advised that after we left last week, she ran a load and it did not complete it through. She stated that the rinse light was just flashing and um was not continuing forward with the cycle if she tried to pause it and restart it or not. I did find the unit stuck in the middle of the cycle and attempted to get the unit to continue. I found that pressing the start button sid not change anything on the control until I completely canceled out the cycle. I ran the unit through diagnostics and found an F7 E1 (basket speed fault) and F0 E5 (off balance load) error codes. I ran the internet through an auto test and the internet ran as designed. I attempted to run the unit on a draining spin and found the unit working and operating as designed. I had the customer run a quick wash cycle with some clothes and found that when it was about to go into the spin before the rinse, the unit made a clicking noise on the control and would just start to flash the rinse light and keep the lid locked. I attempted to pause the cycle and found that nothing was registering on the control. I had to cancel out the cycle in order to get the unit to stop. However even after canceling the cycle, the lid would not unlock. I ran the internet into diagnostics to unlock the lid. I checked underneath and found all wires were properly secure. I checked resistance through my loads and found all within range. I used the tactometer verification test and found the unit was showing basket speed. Due to all the checks, i replaced the leadlock assembly and control. I tested the unit and found the unit working and operating as designed. Call complete. W11603810 and W11307244."

"Arrived on site to diagnose washer not draining. On arrival customer said a load seemed to take longer to run, and it did not spin out. I checked for errors and only found a long fill error. I tested the unit and found hot and cold working properly, with no issues present. Ran spin and found all components working properly. Advised customer to make sure loads are properly balanced or they will not spin out. I could not duplicate any kind of failure and all items working as designed. Call completed."

"Arrived on site to follow up on refrigerator with PO message and had stopped making ice. Spoke with customer on arrival who said unit has worked fine since LS was here and no issues have been experienced. Talked with GC about next steps and recommended parts to replace. Based on the symptoms and LS findings, I replaced the UI and also the main control to address potential electronic failures. When I was replacing the main control I found sealing foam had partially stuck to some wiring and capacitors on the supply board. I cut out the foam to remove any possible issues with that as well. Customer will monitor and follow up if any issues persist. Parts used - WPW10675033, W11577100. Call completed."

Arrived on site to replace dented fridge door. New door out of box is damaged two dents took picture. Ordering part office to reschedule. LW10648584; ordrng 1 LW10648584 (Fridge door)

Arrived on-site to install ordered parts. Installed valve(w11175771) cycled unit and everything is working as designed. No leaks and water flow is good.

"Arrived on site to install previously diagnosed and ordered parts. Due to the main control failure and the unit missing the top panel screws, I removed and replaced the main control tdo, and installed the top panel screws and calibrated the unit. Tested in diagnostics and the unit is operating as designed. No water leaks observed during service, job completed. W11712987, W11170602-2? No one available to sign for receipt. Contacted the customer to advise of the completed repair."

"Arrived on site to inspect range not working. Upon arrival, the customer advised, over the phone, that the unit is working fine and does not need service. Job completed. No one available to sign for receipt."

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the three door switches, both interlocks and the turntable motor. Tested the unit and it is operating as designed. The top grill was left off of the unit and only the front four screws were placed back into the bottom panel at the customers request so that he could clean the unit. Job completed. WPW10466420, W10269460, WPW10156813, WP8206419, W10269458, W10727360"

"Arrived on site for not making ice. Upon arrival, inspected unit. Ice container is empty and there is no water in ice mold. Ran a harvest test and icemaker is not responding. Ran fill test and not responding. Found harness is broken at bottom of FC door. Need to replace FC door. Ordering white FC door. Office to reschedule ; ordrng 1 LW11038922 (White FC door)"

"Arrived on site for unit shutting off. Opened door unit running after 5 min unit loss power no voltage to main switch under unit,breaker tripped,reset breaker ran diagnostic during heater test breaker tripped. Checked heater to breaks,heater ohmed to 37.4 good continuity, checked to ground no issues. Called tech support per tech support good readings on ohms per tech support gave information on breaker per service pointer w11525530. Unit working as designedSR#7741251440"

"Arrived on site to inspect refrigerator noises and door noises. Upon further inspection, I tested the RC doors and found they make a popping sound when opening and closing. I removed and replaced the cams and placed some grease on the cams for smoother movement. I tested the unit in diagnostics and could not duplicate any other noises. When I opened the freezer drawer, I found the drawer difficult to open. I found the FC drawer rails dry and needing some grease. Also found one of the screws stripped on the FC door handle. I am ordering the FC door handle, grease, CNOTE-LSO PER CUSTOMER REQUEST and CNOTE-SCHEDULE AS LAST CALL OF THE DAY. No water leaks observed during service. WP542638, WP12028506AP; ordrng 1 W10827046 (FC handle) and 1 WP543628 (Grease) and 1 CNOTE (LSO PER CUSTOMER REQUEST) and 1 CNOTE (SCHEDULE AS LAST CALL ON 04/04/25)"

Arrived on site to install previously diagnosed part. Inspected unit and work area. I replaced the right hand door gasket and tested the unit. The unit is working and operating as designed. Call complete. W10407212.

"Arrived on site. Unit not running opened fresh food door loud noise from control ui unresponsive,replaced control,ui working no loud noise compressor and fans powered on. Checked low side pressure reading -2 to 0 uploaded picture,no traces of dye,removed evaporator cover frost forming uploaded pic,no traces of dye,reassembled unit ran icemaker test passed icemaker filled with water. W11524469"

"Arrived on site to diagnose dishwasher not heating recently, and leaving a white film. Checked for codes and found F7E1 (No Heat), F9E4 (Stuck loeer spray arm), F2E1 Stuck key. Ran unit through a diagnostic cycle to check all functions. Found heater was locked out and should be working properly once diagnostic concluded. I found a large amount of soap suds, and customer also said they were on a water softener. I recommended decreasing the soap usage and running affresh through. This should resolve all issues present. Customer was also advised to contact ext warranty to submit a new claim for the Stuck key error, which will require a console to resolve. At this time unit is working as designed. No parts needed."

"Arrived on site to test unit for constantly running the drain pump. Upon arrival customer stated drain pump will run constantly after the cycle is complete and will also turn on at random times in the week. Applied power to the unit, drain pump immediately engaged indicating a pressure system fault. Inspected pressure hose, found no kinks, punctures or restrictions. Replaced control (W11608056) and applied power to the unit, drain pump no longer immediately engages. Ran a diagnostic cycle with all components properly engaging. Ran a calibration cycle successfully. Unit is now running as designed, no leaks detected, job complete."

"Arrived on site to inspect oven smoking on first use. Upon further inspection, the customer advised that upon using the oven for the first time, he noticed a large amount of smoke. I visually inspected the oven and did not observe anything unusual. I advised the customer that new oven will come with a protective coating from the factory and will normally smoke or smell for the first few uses. This smell and smoke will eventually subside. I ran the oven at 400 degrees and instructed the customer run the oven for about an hour to 'burn in'. While running i did not observe anything unusual, and only minimal smoke, which was normal and expected. No parts installed"

Arrived on-site to install ordered parts. Installed control (w11556725) and control elec(w11481116) unit is cycling but only cold water is coming out. Installed valve(w11220230) and tested unit. Cold and hot water is working as designed

"Arrived on site to inspect microwave combo with microwave convection fan continuously running in standby. Upon further inspection, I gained access to the inside of the unit and checked the wiring and all thermostats. I checked the control and found that there was a stuck relay on the control. I replaced the control and reassembled and tested the unit. The unit is now operating as designed. W11325786"

Arrived on site for customer complaint of broil causing uneven flames. Called safety to document and recommended replacing burner tube. Safety informed me that the customer has an AIG warranty. I instructed customer to contact AIG for a new dispatch. SR# 7741229139

Arrived on-site for fan not coming on. Found fan not running when in convection mode. Tested at fan motor and did not have 120v. Also tested at control and got the same results. I am ordering 443750W11043837 FAN-CONVCTW11652041 CNTRL-ELEC for return visit. Office to reschedule. ; ordrng 1 W11043837 (Fan) and 1 W11652041 (Control)

Arrived on-site for range tripping breaker. Customer said it has done it at least 15 times. I installed bake element (w11182108) and control (w11707168) removed ground and heated to 500. Replaced the ground wireafter the cycle was over. The unit never drew over 15 amps during pre heat. Called safety sr#7741230377

"Arrived on site for noise complaints. Loud noise from fan motor,replaced fan motor assembly powered unit on,fan running let customer know ramping up from evaporator fan motor is by design. W11578030"