Arrived onsite for unit not cooling top of unit. I found the evaporator frosted on the top. Fan was running but I found the thermistor to be sitting loosely causing defrost not to complete. I defrosted the evaporator and fit the thermistor back into place. No errors were found indicating no failures are occurring. Unit is now operating as designed. No leaks present. Call complete. No parts installed.

"Arrived on site to replace previously diagnosed UI, replaced and advised customer to monitor, at this time unit it is running as designed job complete installed W11404239"

"Arrived on site for no ice. Attempted reset and forced cycle icemaker not responding,removed icemaker from unit reinstalled icemaker ran through a cycle after multiple attempts ordering a new icemaker ; ordrng 1 W11546935 (Icemaker)"

Arrived onsite for dryer not starting. I found the vent to be clean but lint present on the connector from the dryer. I found the fuse to be open on continuity causing the dryer not to function. Customer will have vents cleaned and I replaced the fuse. Dryer is now operating as designed. Call complete. Installed WP3392519 thermal fuse.

MED6630HW0 Arrived on site for a dryer with drying issues. On arrival verified issue tested ventilation to home it was in bad condition causing dryer to over heat and turning off after a few minutes. Timed dry worked good but isn't good for the dryer when ventilation to home is in bad condition. Instructed client to clean vent to home ASAP no parts used thank you.

MHW6630HW0 Arrived on site for a washer leaking water. On arrival found small amount of water in the pedestal. Took apart washer found a little bit of water on left bottom side I cleaned out filter it hasn't been cleaned out for awhile. I replaced drawer because it has signs water leaking tested product working as its designed no water leaks visible from main water supply.

"Arrived on site to test unit for not heating. Upon arrival customer stated unit tumbles but does not heat. Verified issue, not heating. Unit is receiving proper voltage. Tested fuses and sensors, found high limit thermostat reading open. Replaced thermostat (279816) and tested unit, unit is now heating and is running as designed, job complete."

"WFES3330RS0 Arrived on site for a range tripping breaker. On arrival verified issue client flipped breaker back on i installed control board ,bake and broil element. Removed ground wire preheated to five hundred degrees temperature reached without tripping breaker. Rewired ground back on and preheated to five hundred degrees temperature reached without tripping breaker. I checked polarity and voltage readings were correct product works as it's designed. Recommend client to contact home builder if it happens again. Whirlpool Safety not in business on the weekends."

"Arrived on site to test unit for ice buildup. Upon arrival customer presented issue, thin layer of ice is forming under the ice container. Per previous tech recommendation, replaced UI (W11387387) and tested, all components are properly engaging. Also found ice door gasket has deformed, flattened gasket and closed door to form the the ice maker assembly housing. Unit is now running as designed, no leaks detected, job complete."

"Arrived on site to test unit for lid lock not working properly, tested unit found strike broken, replaced and tested, unit is now running as designed no leaks detected job complete installed W11513250"

"Arrived on site to test unit for not entering a spin during a cycle and latching issues. Upon arrival customer stated during a regular cycle, unit will not go into a drain and spin. Will need to be put into a drain and spin manually to wring the clothes out. Also it will cancel the cycle before agitation starts. Tested unit, mid spin a screeching noise appeared failed gear case. Replaced gear case (W11454372) and ran a calibration cycle successfully. Ran a diagnostic cycle and heard a rubbing noise coming from the splutch. Replaced splutch (W10721967) and actuator (W10913953) and tested unit, all noises have been eliminated. Noticed bottom of the agitator has scraping marks as does the basket (images attached). Ran a regular wash cycle, unit filled and before agitation, the cycle canceled and drained out with all the lights off. Replaced control (W11307244) and valve (W11210459), also replaced capacitor (W11395618) and lid lock (W11307244) as precautionary. Started a quick wash cycle and monitored incoming voltage, voltage stayed a steady 120V. Unit filled with water, right before progressing to the wash portion, all lights shut off and unit drained all the water out. After draining the water out the wash LED illuminated but there was no progression in the cycle. Will order additional parts. Returning tech to call techline. Ordering parts, rescheduled for 02/07.; ordrng 1 W10919191 (Wash plate) and 1 W10832724 (Motor)"

Arrived on site to test unit for left front and right front burners not working. Test unit and found both burners getting voltage but not coming on. Replaced large and small burner test unit and unit test good job complete. W11396790. W11396792

"Arrived on site to inspect refrigerator frost build up in the freezer. Upon further inspection, I found a sheet of ice on the bottom of the freezer and a frozen water drip coming from the evap drip pan. I pulled the unit out to gain access to the drain tube and found the evap cap tube plug wedged in the drain. I was able to get the plug removed and water from the evaporator drip pan began to flow out of the tube. I cleared the ice from the freezer section. Unit is cooling properly. Unit is operating as designed and no water leaks observed during service, job completed."

Arrived on site to test unit for upper spray arm falling on to heating element. Found upper spray arm stuck on heating element replaced heating element and upper spray arm test unit and unit test good job complete.

"Arrived on site to inspect dryer taking too long to dry clothing. Upon further inspection, I checked the previous cycle settings and found the settings on Regular Normal with a small amount small load of towels. With the door open and the door switch closed, I tested the unit on timed dry and found the unit operating as designed as is could see the element illuminating in the back right vent area. Using my vent test kit, I tested the airflow to the unit and found the unit passed/showing good airflow and the vent tube at the back of the unit is installed correctly and not restricted. I made recommendations for use and care and explained how the other settings use the sensors versus the timed dry usage. No lint observed during service, job completed."

Arrived onsite for unit not starting cycles. Drain operates normal. The unit will not start a cycle even the diagnostic test cycle. I replaced the control and tested the unit. Unit is now going through cycles and operating as designed. No leaks present. Call complete. Installed W11637583 CNTRL-ELEC.

Arrived on site to test unit for power loss. Found FC evap motor interfering with voltage and causing unit t reboot. Recomend FC evap motor and control replacement. Scheduled for 02/07. ; ordrng 1 W11578030 (Evap motor)

"Arrived on site to test unit for not working properly, customer stated that it stops cycle before going into spin, found failed shift actuator, replaced and tested unit is now running as designed no leaks detected job complete installed W11481722"

"Arrived on site to test unit for not filling with water, tested unit found water valve engaging but not opening, replaced valve and tested, unit is now running as designed no leaks detected job complete installed W11626074"

"Arrived on site for a washing machine that has water level issues. Inspected unit and work area. The customer advised that they had noticed part of the paint coming off of the use your interface and wanted to know if there was a way to resolve that issue from happening. I did explain to the customer that the reason why this happens is because of steam from the hot water. I showed the customer that the lid is leaning towards the back near the user interface, which causes the steam to rise up that way. I did explain that this is normal operation and that the only way to resolve the paint issue is to use a touch up spray paint to fix the cosmetic issue. The customer advised that the unit works otherwise and that no further service is needed. Call complete. No parts were installed."

"Arrived on site for a refrigerator that is not making ice. Inspected unit and work area. The customer advised that the unit stop making ice for several days and then all of a sudden started making ice again. They advise that they have not had any other issues since it came back on, but still wanted to have it checked. I found the ice container full of ice but found some cubes stuck between the ice maker bail arm and the ice maker. I removed the ice cluster and found the ice maker began to harvest a new batch. I showed the customer what was likely the issue and the customer advised that they were unaware that how to open the ice container. I showed the customer how to remove the ice container. And how to resolve this issue, if the the problem persists. Call complete. No parts were installed."

"Arrived on site to inspect dryer noises. Upon further inspection, I tested the unit and when it began to operate, it started making a loud squealing noise. Disassembled the unit and found the tension pulley roller seized to the axles and the back right roller almost seized. I removed the tension pulley roller and rear rollers and cleaned the unit including the axles. Installed new rollers and tension pulley roller and removed and replaced the three rollers on the bulkhead, one with part number WPW10314173 from my van stock. Reassembled the unit and retested and unit is operating as designed. No lint observed at the end of service and no gas leaks observed during service, job completed. 4392067, WPW10314173"

Arrived onsite for unit leaking water. Upon inspection found ice maker water line had a hole in it. Cut out hole and spliced water line back together using truck stock5/16 connector 2300868. Tested unit is now functioning properly and as designed to. No leaks present at this time job completed

"Arrived on site for not drying correctly and rust marks staining clothes. Upon arrival, inspected unit. Found rusting inner door and lots of rust stains on lint screen. Also found lint screen is not fitting correctly in grill. Ran vent test and failed. Unit is operating correctly. Need to order lint screen, grill, and inner door. Office to reschedule ; ordrng 1 W10120998 (Lint screen) and 1 W11086603 (Grill) and 1 W11679613 (Inner door)"

"Arrived on site to test unit for freezing food in RC. Upon arrival inspected unit, found fill funnel is leaking causing ice buildup on the FC fan shroud. Also caused the damper to be frozen shut causing freezing air to constantly be sent into the RC. Replaced diffuser (W11645127) and attached fill tube extension (WPW10496649) from truck stock to the fill funnel. Sealed around the back liner and tested, fill funnel is no longer leaking and damper is opening and closing properly. Unit is now running as designed, no leaks detected, job complete."

Arrived on site for dishwasher not turning on. On arrival found unit it was connected 5o an external power switch and switch was off. Instructed customer on power switch and how to get the best drying performance from unit. Found no leaks and unit works as designed no parts installed call complete.

"Arrived on site to inpect refrigerator not cooling. Upon further inpsection, I checked temperatures and measured 43 RC and 32RC. Igained access to the evaporator coil and found that it does not have a good and full frost pattern, indicating a sealed system problem. I am ordering the compressor W11580057 evaporator W11546692 access valve W11506635, and drier WPW10143759. Office to schedule return service. No water leaks observed during service.; ordrng 1 W11580057 (Compressor) and 1 W11546692 (Evaporator) and 1 W11506635 (Access valve) and 1 WPW10143759/ (Drier)"

"Arrived on site for dishwasher not draining . Talked to customer dishwasher will sometime just shut off , or not startingor accepting commands at times . Found dishwasher not responding to commands . Found ui console failing . Ordering console and vent . No parts installed . Call to set return . ; ordrng 1 W10811148 (Control panel) and 1 WPW10164259 (Vent)"

Arrived on site for a washing machine that will not drain. Inspected unit and work area. The customer advised that they were in the middle of a wash.Cycle and the unit would not drain or unlock. They must they were able to remove the water and get it unlocked but they didn't try again. I did confirm the customer's complaint and checked resistance from the control down to the drain pump. I found it open and checked again at the drain pump. I found proper resistance at the drain pump indicating a failed wire harness. I replaced the wire harness and tested the unit. I found the unit working and operating as designed. Call complete. W11643701.

"Arrived on site to inspect washer noises. Upon further inspection, I placed the unit in diagnostics showing no error codes. Continued with testing and the unit operated as designed until it went into spin mode, at which time, the unit began to make a loud metal on metal screeching noise. Tilted the unit back and removed the Pulley shield and found belt residue in the shield and found where the belt had been slipping on the pulley and motor pulley. Removed the pulley from the cam and found gearcase oil on the cam and pulley. I removed and replaced the gearcase, cam and belt and calibrated the unit and retested. Unit is operating as designed. No water leaks observed during service, job completed. W11449840, W11239857, W10721967"

"Arrived on site to inspect the washer, making unusual noises. Upon further inspection, I gained access to the underside of the washer and found that the sputch had started to get jammed up and cut by the gearcase frame. I am ordering a cam assembly, and I am also ordering a new belt since it felt stretched out. No water leaks were observed during service. I am scheduling for 2/6 W11239857 W10721967; ordrng 1 W10721967 (Splutch) and 1 W11239857 (Belt)"

Arrived on site to install previously diagnosed part. Inspected unit and work area. I replaced the user interface and tested the unit. I found the unit working and operating as designed. Call complete. W11158457.

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the compressor, drier, and access valve and charged the unit up with nitrogen to 250 psi pressure. I found no leaks present for twenty minutes. I vacuumed down the unit to negative thirty psi inbound pressures, hold again for another ten minutes. I charged the unit up with 50g of R600 refrigerant. I tested the unit and found the unit working and operating as designed. Call complete. W11506635, WPW10143759, W11504449, and W11582579."

"Arrived on site to test unit for long dry times. Upon arrival customer stated unit takes multiple cycles to dry clothes, up to 6. Also mentioned that there is no lint on the screen after cycles. Ran a vent test and found poor airflow. Disconnected vent and ran another vent test, airflow good. Advised customer that there is some sort of issue with the venting system. A restriction is causing all the moist hot air to stay inside the drum and causing long dry times. Advised to hire a professional company to get the vents cleaned out. Contacted techline to document SR#7740862501, per techline vent test is showing unit is running as it should. No parts recommended. If customer has any questions she can contact WPL or the office. Unit is running as designed, no gas leak detected, no parts installed, job complete."

On arrival clarified complaint of f9e1 error code. Visual inspection of d4ain shows disposal has been o error flowing into drain line. Ran diag cycle and unit won't drain but pump activated. Replaced pump and reran test unit is now draining correctly. Advised customer on importance of emptying the disposal before running dishwasher. Job complete installed w11412291

"Arrived on site to test unit for unit not starting. Test unit and found start button not responding. Found bad control board, replaced board test unit and unit test good job compete. W11683480"

"Arrived on site to replace previously diagnosed control, replaced and tested unit is now running as designed no leaks detected job complete installed W11607637"

Arrived onsite for previously diagnosed parts. I replaced the pump and motor assembly and the OWI sensor. Unit runs and drains as designed. I inspected underneath for water leaks and no leaks are sighted at time of service ice. I did find the drain lines clogged and I cleared them out. Unit is operating as designed. Call complete. Installed W11416362 PUMP&MOTOR AND W11410464 SENSOR.

"Arrived on site to diagnose washer taking long to wash. Talked to homeowner (assumed) prior to arrival who said to talk with the folks at the house. I was told on arrival nothing was wrong with the washer, and it was the dryer that did not work. When I inquired about warranty / payment the person onsite said to just call the number we had on the ticket for payment / estimate etc, but the person I called said to handle it with the people on site. Talked to MS and advised her of the situation. No work performed, left the site. Noone on site was prepared to pay for the work. No signature captured, no work performed."

"Arrived on site to inpsect washer making a grinding noise, upon further inpsection, I gained access to the underside of the washer and found that the cam assembly was not shifting correctly and causing the pully to grind against the cam. The actuator was not operating properly. I am ordering the splutch W10721967 and actuator W11481722. I am scheduling for 2/7.no water leaks observed during service; ordrng 1 W10721967 (Splutch) and 1 W11481722 (Actuator)"

"Arrived on site to inspect washer noises. Upon further inspection, I placed the unit in diagnostics showing no error codes and tested. Unit operated as designed until it got to the spin mode and began to make a loud metal on metal screeching noise. Tilted the unit back and found the belt with some slack and removed the cam pulley and found gearcase oil on the cam and pulley. I advised the customer of my findings and am ordering the gearcase, cam and belt and scheduled return service for 02/07/25 AM call. No water leaks observed during service. ; ordrng 1 W11454741 (Gearcase) and 1 W10721967 (Cam assembly) and 1 W11239857 (Belt)"

Arrived on site to test unit for console not responding. Verified multiple inputs needed for console to respond to commands. Replaced console(W11659261) and unit is now working as designed. Advised customers to download app and connect unit to wifi to ensure latest software updates. Job complete.

"Arrived on sitw for range tripping breaker. On arrival found 241 l1-2, 120 l1-n, l2-n, 0 g-n. Replaced w11594224 co troll, w10856603 broil element, w11182108 bake element. Found amp draw was 10-14 amps and documented issue with techline sr#7740863940. Unit works as designed call complete"

"Arrived on site to test unit for not heating properly, tested unit found incoming voltage is not correct, no voltage on L2 and get 120vac G-N, explained to contractor and it will be fixed, at this time job complete"

"Arrived on site to test unit for not latching, tested unit found lid not closing all the way do to back screws not allowing it to, adjusted screws and tested, unit is now running as designed no leaks detected job complete no part's installed"

"Arrived edge onsite for cracked lid support replaced lid and strike to repair. Unit is now operating as designed. Advised customer on repair. W11470212, W11457841"

Arrived on site to test unit for not draining. Found error f21 present. Found no obstruction in filter screen. Recommend drain assembly replacement. Scheduled for 02/06. No parts replaced at this time. ; ordrng 1 WPW10730972 (Drain pump)

Arrived on site to test unit for unit skidding forward and top rack falling. Found customer pushing top rack to far up. Showed customer how far the rack goes up to prevent it from falling. Also found unit secured only from the feet and it had wood pice keeping the unit levels and the wood had moved. Secured wood under right foot to stay level job complete.

Arrived onsite for one f1e6 error. Customer had reset and restored function. Verified unit is operating at time of service. Cleared single error and advised on door closure. No parts.

Arrived on site to test unit for sounds echoing and sounding muffled. Replaced control(W11552018) and panel(W11175577). Unit now working as designed. Job complete.

"Arrived on site for leaking water, lid will not lock and makes noises. Upon arrival ran diagnostics and get error codes F3-E2 pressure system fault, F5-E3 lid will not lock, F0-E3 overload, F3-E2. Water supply is off. As soon as supply is turned on. Water begins to dispense in tub and spray all over under console. Also latch keeps clicking continuously. Need to replace control, valve and lid latch. Need autho. Office to reschedule ; ordrng 1 W11614515 (Valve) and 1 Needautho (Need autho)"

"Arrived onsite and found unit with no power, unresponsive. Found unit power disconnected at the undersink switch. Restored power to resolve. Unit is now operating as designed. Reset control and verified heater function is operating as designed. Advised customer on findings. No parts."

Arrived on site to install previously diagnosed part. Inspected unit and work area. I replaced the thrust and tested the unit. The unit is working and operating as designed. Call complete.

"Arrived on site to test unit for not dispensing ice according to tenant. POP was not provided so not able to service under warranty tenant claims unit has. No service provided, no fee collected."

Arrived on site to test unit for fan blower making noise. Test unit found something stuck in blower. Removed plastic piece out of blower. Test unit and blower working as designed no one here to sign.

KRFC302ESS09 Arrived on site for a refrigerator with damaged to left door. On arrival verified issue replaced left door tested product works as it's designed no water leaks visible from main water supply.

"Arrived on site for dishwasher not spraying. Diagnsotics shows f4e3, f7e1, f5e1. Verified door switches is working, confirmed motor getting power but not turning. Removed racks. Replaced motor sump assembly. Cleared codes. Verified operarion. Call complete. W11613479"

"Arrived on site to inspect washer leaking and not filling with cold water. Upon further inspection, I found the unit in a closet in the garage. Placed the unit in diagnostics showing error code F0E4-spin limited by water temp. Cleared the code and continued with testing. Customer advised the unit won't spin and they're not getting cold water. Also advised of previous company's repairs to include the gearcase, valve, suspension rods. The unit completed diagnostics and i gained access to the valve and found the hot and cold hoses switched on the valve which would explain why they're not getting cold water. I corrected the hoses and retested and unit is operating as designed. I did find rust on the top panel and at the top of the front panel, along with a dent in the top right corner of the top panel. Also found moisture on the underside of the lid. Customer advised previous company did the damage to the unit and i recommended they contact their extended warranty to make a claim. Unit is operating as designed and no water leaks observed during service, job completed."

Arrived onsite for unit continuously draining and popping up F8E4. I found a drain electrical problem error. I replaced the drain pump. Units issue still persists. I fixed the drain line as it was kinked and not ran behind the dishwasher but it did not solve the issue. I found the float switch showing open on both positions whi h is leading to the drain pump constantly running and popping the error up. Will need to order a float switch and control just in case. Ordering W11545764 Float Switch and W11462459 Control. Office to RS as I was not able to ask customer. Didn't get signature because customer had to run to a work call.; ordrng 1 W11545764 (Float switch) and 1 W11462459 (Control)

Arrived onsite to replace pre diagnosed capacitor failure. Unit would not complete wash cycle. Replaced capacitor and tested. Ran test cycle and quick wash cycle. Unit is now functioning properly and as designed to. No leaks present at this time job completed. Parts usedw116145122

Arrived on site to test unit for not draining. Found error f9e1 present. Black wire to drain pump was severed. Corrected wiring using harness(W11643701). Unit completed diagnostic cycle with no issues. No leaks detected at this time. Unit is now working as designed. Job complete.

MER8700DS1 Arrived on site for a range not heating correctly. On arrival tested all i could to determine the issue and found bake element has failed . Replaced bake element tested product works as it's designed. Uploaded photos of readings

"Arrived on site to install previously ordered and diagnosed parts per previous technician. I installed the latch and strike and found that the door is still pushing itself open. I pulled the unit out and found that the leveling was off and 6 weight was not evenly distributed, causing the door to go out of alignment. I also found that the unit was sitting too high and too close to the counter. I made sure that the unit was sitting square and made some minor adjustments to the hindges so that they were operating correctly. The customer also expressed a separate concern that she wanted the door to open only about 6 inches and no further. I explained and showed her how the door is designed with the hinges and that it has a slow open feature. The door was opening like it is designed. After making the adjustments and leveling, the dishwasher is now latching properly. However, the unit will need to be mounted to the cabinet by the builder since the unit had to be lowered during the adustemt and leveling. WPW10653840 WPW10544004 no water leaks observed during service."

"Arrived on site for water leaking from icemaker. Found obstruction in fill cup,removed obstruction ran icemaker fill test passed,removed icemaker water not leaking into icemaker,reinstalled icemaker."

"Arrived onsite for symptom of no power, not operating dishwasher. Found unit was powered from an undersink switch. Restored power and instructed customer on findings. All checks good. No parts"

Arrived onsitwnfor concerns about the oven evenness of baking. Tested preheat to 350f and found the unit operating within design specs. Advised customer on longer preheat up to 30 minutes instead of the 15 minute minimum. Advised using an ambient radiating regulator such as a rectangular bake stone on the bottom rack to help capture and evenly radiate the heat. No parts. Unit is set up properly and operating as designed.

"Arrived onsite for washer going to wash after spin. I found the control to be showing intermittent funcion. I tested valves all valves had good pressure. No gearcase oil sighted underneath and everything underneath checked good. I checked the suspension and found it to be good. I replaced the control and re calibrated the syste,. Unit is functioning as designed at time of service. No water leaks present. Call complete. Installed W11603810 CONTROL (M075)"

Arrived on site to replace left and right hinge and console. Replaced all 3 parts test unit and door closing correctlyJob complete. W11612302. W11622303. W11613564

"Arrived on site to inspect washerd displaying error code F8E1. Upon further inspection section, the customer stated that the washer is not filling properly and that it constantly drips into the tub while not in use. I placed the unit into diagnostics and observed error F8E1 (long fill). i attempted to test the valves on component testing, and no water was let in. I checked the valves and found them to be completely clogged with sand, rocks, and debris. I attempted to clear them out and retested, but the valve are ruined and will not let any water into the tub. I am ordering the valve assembly. W11614515. I am scheduling for 2/6no water leaks observed during ; ordrng 1 W11614515 (Valve)"

"WFG550S0LZ1 Arrived on site for oven not heating. Upon arrival, found both igniters not sparking. Proceeded to inspect module and found burnt capacitor. Proceeded to replace W11162730 module. Tested unit and now unit is functioning as designed."

"Arrived on site to inspect range vent trim damaged. Upon further inspection, I found the vent trim on the door where the handle attaches is beginning to peel. I contacted the office Claims Dept and advised of the previous repair date and advised customer the repair is no longer covered under warranty. Customer contacted the office while i was on site and it was verified that the customer received an email stating the repair would be covered under the one year AEX warranty if it was the same part and in this case it is. I received confirmation from Claims (MS). I removed and replaced the trim and tested operations. Unit is operating as designed. No gas leaks detected during service, job completed. I advised the customer that the new part does not have a warranty as the previous warranty has expired. W11564642"

"Arrived on site for customer complaint of unit not heating, found failed control, I replaced control, unit tested good. Part used w11733951"

"Arrived on site ,replaced ice box fan W10846539. Ran all fans and dampner test . All checked normal. Couldn't duplicate noise . Customer hasn't heard noise or had a PO failure since last visit . No frost build up and temp are in normal range . No water leaks detected at time of service . Job complete"

"Arrived on site to test unit for lid not locking and not draining. Upon arrival inspected and found lid is locked and tub is full of water. Inspected harness and found drain pump wire is broken. Repaired harness with a butt splice and secured harness to prevent future breakage. Applied power to the unit, lid unlocked and water drained out. Attempted to run a cycle, lid would actuate multiple times but would not latch. Replaced latch (W11670519) and tested unit, all components are properly engaging and unit is now running as designed, no leaks detected, job complete."

"Arrived on site for customer complaint of unit not producing thick ice. Found water reservoir was not filling al, the way in diagnostic mode. Ordering control, harness, and pump to be replaced at the same time. ; ordrng 1 W11034363 (Control) and 1 W11126268 (Harness)"

"Arrived on site to inspect unit for broken grille. Inspected unit and found outlet grille has been broken, grille had missing screws causing clothes to catch onto an edge and break it. Replaced grille (W11086603) and tested, unit is now functioning as designed, job complete."

Arrived onsite and found unit with ongoing fluctuating temps into the hi 40's top right data collection. every night. Morning use of the fridge results in the temps dropping back down closer to the set temp. Evap thermistor and rc thermistor are reading within range from the control. Spoke with GC at length about install concerns. It is counter depth Bella. But the cabinet is an extra 10 inches deep and the upper air divider is missing on the back cabinet. Spoke with techline and was advised to replaced the gf2 board. Ordering the board and the divider for return. Divider is PSP. Office to reschedule. SR7740731833; ordrng 1 W11466308 (Air divider)

"Arrived on site. Replaced defective icemaker,ran icemaker test icemaker filled with water no leaks. W11737193"

"Arrived on site to test unit for wet clothes at the end of cycle, tested unit found suspension completely shot, causing excessive shaking resulting in motor not going into a full spin, ordering sushi reschedule for 2/7; ordrng 1 W11130362 (Suspension)"

"On arrival, verified complaint of unit making a clicking noise and not completing cycle verified voltage and polarity started cycle and found that lidlock is clicking constantly stop the cycle. Rent diag and verified valves and drain pump are working correctly, unable to test spinner agitates system at this time. Visual inspection of the gear case shows no oil underneath the splutch. Assembly splutch assembly is in good condition, as well as the belt. Suspensions are good and strike is undamaged. Recommend only the latch at this time ordering latch W11670519 reschedule for 2/6; ordrng 1 W11670519 (Latch)"

Arrived on site for unit making noises and not cooling. Upon arrival customer informed me unit does not have a cooling issue. Checked both cabinets are at proper temperature. Customer showed video of unit making noises. Which sounded like vibrating from condenser . Could not duplicate noise recommended leveling unit. However adjuster are broken. Ordering adjuster to level unit office to reschedule ; ordrng 1 WPW10304660 (Roller cab) and 1 WPW10304659 (Roller cab) and 2 W11544561 (Screw)s and 2 W11594405 (Axel)s

"Arrived on site for gets water but does not wash. Upon arrival, ran diagnostics and get error code F4-E3 wash motor not running. Test unit and confirmed issue. Motor energizes but does not pump water. Need to replace sump and motor. Ordering sump and motor. Office to reschedule.; ordrng 1 WPW10482480 (Sump and motor)"

"Arrived on site to follow up on washer not starting cycles / not spinning. Based on previous repairs performed I replaced the wiring harness to resolve. Unit seemed to be dropping voltage to clutch, and was likely due to broken wiring. Once I replaced the harness I ran the unit in spin. Found it would high speed spin. I did notice once I cancelled that cycle that the unit would not unlock at all even in diagnostics. I broke off the latch and replaced it. I tested the unit again. Found that with the latch and bezel on the unit would recognize the lid is closed and properly start a cycle. Unit was in another room so I did not have access to water, but I was able to run it on an extension cord. Allowed cycle to run until I could hear valves humming and unit said filling. This shows everything should be working as designed. Unit is being moved to the garage, and customer will follow up with me if there are any other issues with the repair. Parts used - W11700916, W11568984."

Arrived on site for unit making noises. Upon arrival customer informed us of the noise and also dishwasher is leaving etching on her dishes. Instructed customer on switching to liquid detergent and using less. Noise sound is accusing when to motor is switching from upper to lower spray arm noise is normal. Adjusted rinse aid to minimum usage. Unit is functioning properly and as designed to. No parts used job completed.

Arrived on site to replaced ui . Unable to remove oven from enclosure. Will need second man and 2hrs . Call to set return ; ordrng 1 2man and 1 2hrs

Arrived on site to replace right rear valve. Replaced valve test unit and unit test good job leaks present job complete.

"Arrived onnsite for door issues. Found millions not entering catch,raised and adjusted millions on door tested door operation unit working as designed."

Arrived onsite for intermittently freezing at 100 upper oven on the display and not heating at all. But other times it heats just fine. Based on previous record with this and similar models I am ordering the console to repair the intermittent command/display issue. Psp item. Office to reschedule. No parts; ordrng 1 W11297709 (Stainless console)

"Arrived on site for customer complaint of noise issue during spin. I found oil leaking from gearcase, I replaced gearcase, clutch, and slider. Ran dlms calibration, tested spin, unit tested good. Parts used w10754448 w11449841 w10734521"

Ar3ived onsite for concerns about door opening noise. Un-installed verified all hinges systems correct. And applied lithium grease to mitigate any friction noises. Unit is now operating quietly.

"Arrived on site for customer complaint of unit not starting and saying open close door, found interlocks loose, I tightend interlocks, unit tested good on multiple tests. If problem continues will need interlocks."

"Arrived on site to replace previously diagnosed control, RC gasket, evaporator fan, thermistor kit and bi-metal with harness, replaced and tested, unit is now running as designed, no leaks detected job complete installed W10443314, 12002355, W11024089, WPW10290745, WPW10503278"

"Arrived on site to test unit for noise. Upon arrival started a cycle, noticed a ticking noise twice every rotation. Gained access to internal components and found belt has started to shred and slap the cabinet every rotation. Replaced belt, roller bearings and pulley wheel using the repair kit (4392065) and tested unit, noise has been eliminated and unit is now running as designed, no gas leak detected, job complete."

Arrived on site for microwave not heating. Stored error of f1e6. Verified wiring and connections are good. Per tech sheet i replaced magnetron and inverter. Verified operation. Call complete.

WTW5057LW Arrived on site for a washer leaking water. On arrival verified issue drain hose connected to drain pump wasn't damaged. I ordered one and reschedule for 2/7/25 No water leaks visible from main water supply. ; ordrng 1 W10899966 (Drain hose) and 2 WP285655 (Hose clamps)s

"Arrived on site for makes noise as soon as you plug unit in. Upon arrival, customer demonstrated issue. Found drain pump runs continuously with no water in tub. Am unable to get into diagnostics. Removed pressure hose and am able to blow through it.drain pump still energizes. Need to replace control. Ordering control. Office to reschedule ; ordrng 1 W11603810 (Control)"

Arrived on-site for drain pump not shutting off. On arrival found no errors but found d pressure switch is intermittently sensj g water that was in tub and getting stuck in flood mode. Ordering W11607637 control office t9 reschedule once availability part is known; ordrng 1 W11607637 (Control)

"Arrived on site. Leveled front legs on unit to prevent any vibration noise,ice bin full,ran diagnostic fans powered on,ran compressor test passed no odd noise at time of visit,power cycled unit compressor and fans powered on,ran icemaker test passed ice dumped and filled with water."

"Arrived onnsite for microwave making a noise during cooking. Found turn table motor was cauing noise, replaced mktor drive and ring. Unit now showing F6e8. Internal light not longer working. Ordering additional parts needed per tech sheet. Office will call to schedule. ; ordrng 1 W11578578 (Interlock harness) and 1 W11325784 (Control) and 1 W10886919 (Lamp)"

Arrived onsite for unit not washing. Ran diagnostics found error code F4 e3 f7 e1 pump motor failure. Replaced pump and motor. Tested unit is now functioning properly and as designed to. No leaks present at this time job completed. Parts used w11613480