Service History 375

Near Andice, TX 78628
Tyler
Job Details: 10/07/2020
WASHER MAYTAG MVW6230HW0 Arrived on site for a washer that would not activate and start when lid was closed. Upon arrival I found that the lid strike that activates the door latch has broken and I ended up having to replace the lid strike in order to test the unit further after installing a new lid strike I was able to retest the unit and verify that everything is functioning as designed with no error codes and customer can go ahead and start using the washer whenever she’s ready. Call complete
Near Georgetown, TX 78626
Cliff
Job Details: 10/07/2020
DISHWASHER WHIRLPOOL WDT750SAKZ0 Arrived on site to diagnose a dishwasher that is not starting. Tested unit and found power wire not connected at time of installation. Rewired unit properly and found all is now working properly. No leaks were found at time of service.
Near Austin, TX 78725
Scott
Job Details: 10/07/2020
REFRIGERATOR WHIRLPOOL WRS335FDDM01 Arrived on site for lights out and frost build up . Found no frost at time of call or any unusual noises . Did find freezer light module failed . Replaced module. All lights are illuminating in both sections .
Near , TX 78640
Jacob
Job Details: 10/07/2020
OVEN WHIRLPOOL WFC150M0EB3
Near Pflugerville, TX 78660
David S
Job Details: 10/07/2020
MICROWAVE WHIRLPOOL WMH32517AB1 Arrived on site to install previous diagnosed part. I removed the damaged door and installed a new one. I tested the unit to ensure it is working with the new door.Job complete.
Near Leander, TX 78641
Lou
Job Details: 10/07/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived on site to inspect refrigerator lights not working. Upon further inspection, I found the FC light and RC waterbox lights not working. I removed and replaced the lights and tested. Unit is operating as designed. No water leaks observed during service, job completed."
Near Cedar Park, TX 78613
Kayman
Job Details: 10/07/2020
MICROWAVE KITCHENAID KMHC319ESS5 Arrived onsite for microwave with intermittent door open or door closed error codes. Upon inspection I found all connectors secured on the control board and no visible burns or shorts on the harness. I noticed the interlock switches had some discoloration at the connectors and since the unit is working right now it will be hard to determine an accurate continuity reading. I replaced the interlocks and the unit is working as designed. I advised the customer to monitor the unit and if the error codes return it will most likely need the main control board replaced. Job complete.
Near Austin, TX 78748
Matthew
Job Details: 10/07/2020
DISHWASHER MAYTAG MDB4949SHZ1 "Arrived onsite for dishwasher leaking. Could not find leak. Customer wanted to load dishwasher and try again. When loading, noticed that customer was accidentally using laundry detergent pods not dishwasher. Explained to customer the correct use, and leak was due to oversudsing. Job complete"
Near Driftwood, TX 78619
Jacob
Job Details: 10/07/2020
REFRIGERATOR KITCHENAID KBFN502ESS01
Near Leander, TX 78641
Tommy
Job Details: 10/07/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived onsite for refrigerator freezer light not turning on, found switch stuck in closed position replaced and tested new switch unit tested good. Job Completed."
Near Georgetown, TX 78626
Cliff
Job Details: 10/07/2020
OVEN WHIRLPOOL WFE515S0JS0 Arrived on site to replace control for range. Replaced control and tested unit. Found all is functioning properly at this time.
Near Taylor, TX 76574
Andy
Job Details: 10/07/2020
DRYER WHIRLPOOL WED4815EW1 Arrived on site for dryer not always starting. Tested and inspected unit and found failed knob not making proper contact when push in. Removed failed part and replaced with new from truck stock. Tested unit and all operations are normal. No other repairs are needed at this time.
Near Austin, TX 78750
Wesley
Job Details: 10/07/2020
COOKTOP WHIRLPOOL KCED606GBL00 Arrived onsite and replaced front left burner due to short in burner coils.Unit is now operating as designed. Advised customer on repair.
Near Burnet, TX 78611
Jonathan
Job Details: 10/07/2020
ICE MACHINE KITCHENAID KUIC15NRXS1 "Arrived on site for ice machine having slow ice production. Inspected unit and work area. Performed diagnostics mode and tested operation. Found smart valve not reading when reservoir is full but time out after 4 minutes of run time. Found condenser fan not running. ; ordrng 1 W10124096 (fan,motor)"
Near Austin, TX 78753
Andy
Job Details: 10/07/2020
REFRIGERATOR AMANA ASI2575GRS01 Arrived on site to install previously diagnosed wire harness and evaporator motor. Upon arrival customer informed they did not defrost unit. Defrosted unit as much as possible to remove failed parts and replaced with new. Instructed customer they will need to finish defrosting unit and how to do so safely as to prevent water damage risk. No water leaks present at time of service. No other repairs are needed at this time.
Near San Marcos, TX 78666
Richard
Job Details: 10/07/2020
RANGE WHIRLPOOL WEE510S0FS1 Arrived onsite for the range not working properly. During testing found that error code F2E1 shorted keypad. Will need to replace control panel. Ordering parts and office to schedule. ; ordrng 1 W10894098 (cntrl-elec)
Near Austin, TX 78729
Kayman
Job Details: 10/07/2020
DRYER KENMORE 110.6810231 Arrived onsite for dryer not heating but spinning and interior light on. Upon inspection I found the heating element showing no continuity indicating a fault or short in the element. I recommended replacing the element and Tstats. As I was disassembling the unit for repair I found the blower vent had detached from the vent hose port allowing a massive amount of lint to build up inside the unit and covering the internals. I found the exhaust thermistor had failed and the drum felt seal was separating from the drum. I also found a good amount of sand under the drum and on the motor.JOB complete.
Near Austin, TX 78731
David
Job Details: 10/07/2020
WASHER MAYTAG MVWB865GC1 "Arrived on site to diagnose washer not draining. Found errors F9E1, F9E2, both for failed drain pump. Ran drain pump and could hear it struggling. Replaced drain pump and retested. Unit is now working as designed. No water leaks found. Call complete."
Near Austin, TX 78753
Luis
Job Details: 10/07/2020
REFRIGERATOR WHIRLPOOL WRT112CZJW00 Arrived on site for no cool. Removed evaporator cover partial frost pattern compressor running.
Near Georgetown, TX 78633
Tyler
Job Details: 10/07/2020
COOKTOP JENN-AIR JGD8348CDP17 Arrived on site for a cooktop that was not allowing the back right burner to the ignite. Upon arrival customer stated that back right burner at work up until recently and it just quit sparking like it should have and after disassembling and inspecting unit for proper voltage going on the spark module to be burning down the power was working well and so I disassembled and inspected the new sparkly that we installed previously found it so I could not do any as well as the wire I reassembled the entire unit and found the unit was then working as designed and the spoken word in May each and every time just like it needed to.
Near Round Rock, TX 78681
Paul
Job Details: 10/07/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived onsite for a refrigerator not cooling in either compartment. I found both compartments at room temperature 74 degrees. I checked pressures and had -20 psi on the low side and 150 psi on the high side. I ran service test 4 and in step 1 I found when the 3 way valve went to home position the high side remained at 150 psi and the low side went to -5 psi. The pressures remained her for 2 minutes and then I could hear the refrigerant start flowing thru the evaporators and the pressures started trying to equalize. The pressures weren’t quite equalized when the program started step 2 of test 4. In step 3 the pressures were 160 psi on the high side and -20 psi on the low. When step 4 started the low side went to 10 psi and the high side was at 160 psi for a few seconds then the refrigerant stopped flowing and the low side went into a -20 psi vacuum again with the high side remaining at 160 psi. The same thing happened in step 5 as it did in step 4 e
Near Georgetown, TX 78626
Tyler
Job Details: 10/07/2020
REFRIGERATOR JENN-AIR JS48PPDUDE01 Arrived on site for refrigerator that was not properly making ice. Upon arrival I found that the ice bucket was full of ice and the customer stated that just a day or two before arrival the icemaker it started working again on its own but that prior to a stopping they had noticed a loud noise coming from the icemaker and that it had stopped for a couple days straight. Upon further visual inspection of the icemaker I found it there was a lot of ice that had frozen up around the teeth of the icemaker and it caused the icemaker motor to wear down. I ended up replacing the icemaker retest of the unit and found that everything is functioning as designed with no leaks before during or after repair call complete.
Near Leander, TX 78641
Lou
Job Details: 10/07/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I placed the unit in diagnostics and tested the ice maker. Ice maker operated as designed. Tested the fill tube and found no water coming into the tray. I found the fill tube frozen. Using my steamer, I cleared the line and retested and the IM filled as designed. I advised the customer that the door would need to be replaced due to the fill tube freezing up. I am ordering the left FC door and office to schedule return service. No water leaks observed during service.; ordrng 1 LW11026425 (dor-fip)"
Near Georgetown, TX 78633
Al
Job Details: 10/07/2020
DRYER WHIRLPOOL WED4850HW0 "Arrived on site and inspected dryer taking multiple times to dry.Tested unit with and without the ventilation tube and determined the issues aren’t within the dryer, but with the ventilation system.Customer to contact builder to have ventilation system cleaned so dryer can vent properly and dry clothes on first load.Job complete"
Near Driftwood, TX 78619
Jacob
Job Details: 10/07/2020
REFRIGERATOR KITCHENAID KBLC36FTS02 Arrived onsite to replace parts ordered by previous tech. Replaced parts. Tested unit. Unit test good. No issues at this time. Job complete
Near Jarrell, TX 76537
James
Job Details: 10/07/2020
WASHER WHIRLPOOL MVWX655DW1 Arrived on site and tested operation. Found no fill error and hot cold reverse error. Found valve have failed. Installed new valves and tested operation. Unit tests good. Job complete
Near Leander, TX 78641
Paul
Job Details: 10/07/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM01 Arrived site for a refrigerator that’s not cooling in either compartment correctly. I checked the temps and found the FC at 0 degrees and the RC at 60 degrees. I found the RC coil completely frosted over. I ran multiple test and found the controls not communicating correctly when trying to get the unit in a forced defrost when the bimetal showed as closed. A control kit needs to be installed and the RC motor harness needs to be replaced. Also will make sure the drain line is cleared and sealed.Ordering control kit and RC evaporator harness.; ordrng 1 PARTSAUTHORIZATION (PARTS AUTHORIZATION ) and 1 W10789393 (cntrl-elec kit) and 1 W10837236 (harns-wire)
Near Austin, TX 78717
Paul
Job Details: 10/07/2020
OVEN KITCHENAID KOSE500ESS00 Arrived onsite for a oven that has no power. I found the thermal fuse open. I replaced the thermal fuse and tested the oven. All functions of the oven are working. I could hear the fan running. I found the door gasket completely flattened out and I reshaped the gasket. I showed the customer how to do this and explained that when the gasket leaks the hot air is getting sucked in the intake next to the fuse. Call complete.
Near Austin, TX 78732
David
Job Details: 10/07/2020
REFRIGERATOR WHIRLPOOL GD5PHAXLQ01 "Arrived on site for icemaker that is leaking and leaving small ice cubes. Found a crack in the icemaker mold leaking water, resulting in icicles forming and small cubes. Replaced icemaker and retested. Leak is no longer present and unit is working as designed. Call complete."
Near Del Valle, TX 78617
Scott
Job Details: 10/07/2020
OVEN WHIRLPOOL WFG320M0BS3 "Arrived on site ,found out door glass broken . Replaced outer glass . Job complete ."
Near Austin, TX 78757
Cliff
Job Details: 10/07/2020
RANGE AMANA AER6303MFS2 Arrived on site to diagnose a range that is not responding to controls. Found main control shorted in unit. Replaced control and tested unit. Found all is functioning properly at this time.
Near Georgetown, TX 78626
Tommy
Job Details: 10/07/2020
MICROWAVE WHIRLPOOL WMH31017HS4
Near Pflugerville, TX 78660
Cliff
Job Details: 10/07/2020
WASHER WHIRLPOOL MHW6630HC0 Arrived on site to diagnose a washing machine that is not draining. Found facemask has gotten into drain pump assembly. Removed mask from pump and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.
Near Georgetown, TX 78626
Tommy
Job Details: 10/07/2020
DRYER WHIRLPOOL WED4985EW0 Arrived onsite for dryer making loud noises. Upon arrival found motors and spin worked but found lint chute damaged and running against ordering seal and new vent chute.; ordrng 1 279505 (CHUTE) and 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 WP339956 (SEAL)
Near Round Rock, TX 78665
Cliff
Job Details: 10/07/2020
DISHWASHER GE GDF650SSJ2SS Arrived on site to diagnose a dishwasher that is not heating. Found high limit thermostat for heater open. Reset thermostat and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Austin, TX 78746
Wesley
Job Details: 10/07/2020
DISHWASHER KITCHENAID KDTE204DSS0 Arrived onsite and found unit needed alignment of strike only to correct closing issue. All checks good. Unit is now operating as designed.
Near Leander, TX 78641
Paul
Job Details: 10/07/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived on site for a refrigerator with a no ice condition. Customer stated that the door ice maker was not making any ice. Tested freezer temps and found it at set point range. I found an E5 error code. Ran it through multiple diagnostic test and all past except we found the ice maker thermistor out of range. Replaced 5e ice maker. Call complete.
Near Austin, TX 78748
Matthew
Job Details: 10/07/2020
DRYER MAYTAG MED7230HW1 "Arrived onsite to replace previously diagnosed parts. Replaced IU and control according to service pointer W11498806. After replacement, tested unit and unit is functioning properly. Job complete."
Near San Marcos, TX 78666
Richard
Job Details: 10/07/2020
FREEZER WHIRLPOOL WZF34X16DW04 Arrived onsite for the freezer intermittently turning off. During testing found that the freezer was working and cooling. But replaced the control box for the intermittent issue. Freezer tested good after replacing control. Complete
Near Austin, TX 78737
Kevin
Job Details: 10/07/2020
REFRIGERATOR KITCHENAID KRFC604FSS00 "arrived on site and inspected refrigerator and found fresh food evaporator is frosted over again. Upgraded software version from 6.0.0 to 7.0.0 reported situation to tech line customer will defrost refrigerator again and start over, job complete. 7728985031"
Near Taylor, TX 76574
Andy
Job Details: 10/07/2020
REFRIGERATOR WHIRLPOOL GD5SHAXNQ01 Arrived on site to install previously diagnosed ice level sensors. Removed failed parts and replaced with new. Cycled ice maker and ice maker cycled and filled with water. All operations are normal. No water leaks present at time of service.
Near Austin, TX 78750
Wesley
Job Details: 10/07/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived onsite and found fresh food Evap frosted over causing fresh food cooling failure. Ordering Evap cover and Evap fan harness. Advised customer on defrost. ; ordrng 1 W11087438 (motor-evap) and 1 W11188493 (EVAP COVER)
Near Austin, TX 78744
Matthew
Job Details: 10/07/2020
DISHWASHER AMANA ADB1400AGW1 "Arrived onsite for water issues. Tested unit and found the unit was not filling with water due to the float assembly stuck in the up position. Cleaned debris from float assembly and tested switch. Switch functioning. float in down position, retested unit and unit is functioning properly. No leaks present at this time. Job complete"
Near New Braunfels, TX 78130
Andrew
Job Details: 10/07/2020
DISHWASHER WHIRLPOOL WDT710PAYM6 Arrived on site to test unit for not working. Found wash motor just humming/seized.continue pump and motor assembly will be needed-WPW10482480.
Near Austin, TX 78738
Robert
Job Details: 10/07/2020
FREEZER WHIRLPOOL WSZ57L18DM03 "Arrived onsite to test unit for unit not cooling, test unit found broken thermistor, replaced thermistor, unit working correctly job complete."
Near Austin, TX 78739
Kevin
Job Details: 10/07/2020
MICROWAVE KITCHENAID KMBS104ESS03 "Arrived on site and inspected microwave and found dial is not responsive, un installed microwave, removed top panel and found harness to dial is not connected. After resetting connection dial is operating normally, job complete"
Near Austin, TX 78759
David
Job Details: 10/07/2020
DISHWASHER WHIRLPOOL KUDS01DJSS0
Near Austin, TX 78721
Scott
Job Details: 10/07/2020
DRYER MAYTAG MGDC465HW0 "Arrived on site ,replaced temp switch ,and cycle thermostat. All checked normal . No lint build up at time of service . Job complete ."
Near Austin, TX 78731
Wesley
Job Details: 10/07/2020
DRYER MAYTAG MED7230HW0 "Arrived onsite and for thumping noise and found unit front left roller shaft had dislodged after some use and bent the bulkhead slot. The stress on the front right roller had caused burning and deformation causing the thump. Returning with bulkhead, shaft and nut as well as repair kit to replace damaged rollers. ; ordrng 1 4392067 (dryer repair kit) and 1 W11162467 (BULKHEAD) and 1 WPW10080210 (nut) and 1 WPW10359271 (shaft)"
Near Georgetown, TX 78633
Tyler
Job Details: 10/07/2020
WASHER MAYTAG MVWB765FW1 Arrived on site to install previously diagnosed UA control. After installing needed part I was able to run a diagnostic test and found that there were no error codes showing up anymore and unit now functions when needed and only when needed and not at random. Call complete
Near Austin, TX 78744
Matthew
Job Details: 10/07/2020
DRYER WHIRLPOOL WED4815EW1 "Arrived onsite for dryer not drying in cycle. Tested unit and unit is functioning properly. Using digital tester and temp probe, found that issue is with external blockage. Notified customer and apartment office of vent needing to be cleaned. Job complete."
Near San Marcos, TX 78666
Richard
Job Details: 10/07/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 Arrived onsite for the dishwasher not draining. Upon arrival found that there is no one home. Called office and tagged door.
Near Austin, TX 78748
Kevin
Job Details: 10/07/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived on site and inspected refrigerator and found no ice production. Found correct voltage to icemaker but motor with not cycle. Replaced icemaker and it cycled immediately and filled with water, job complete"
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 10/07/2020
RANGE AMANA AGR4230BAB3 Arrived on site for range oven temperature not accurate. Took three sets of temps with multimeter temp probe. Gave an average of 354. No calibration needed. Oven working as designed.
Near Austin, TX 78731
David
Job Details: 10/07/2020
WASHER MAYTAG MVWP575GW0 "Arrived on site to diagnose washer not spinning clothes it often. Ran diagnostics and found error code for off balance load. Ran diagnostic cycle and heard nasty scraping when it went into spin. Can spin both the basket and agitator opposite directions, and gearcase is making noise. Ordering gearcase parts and new suspension rods to resolve off balance issues. Office to reschedule due to gear case being out of stock. Also requesting 2 hour weighted call. ; ordrng 1 2HOURJOB (2 HOUR WINDOW FOR GEARCASE) and 1 W10528947 (drive hub kit) and 1 W10821954 (suspension) and 1 W11131260 (gearcase)"
Near Pflugerville, TX 78660
David S
Job Details: 10/07/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Arrived on site for frost build up on the fresh food evaporator. I inspected the unit and work area. I found the drain pan warped, and the evap cover warped. I checked the RC evap thermistor and found it with in range. I am ordering a new evap cover, and clamps for the evaporator. We will use permagum to lift the left side of the drip pan to correct the issue. ; ordrng 1 W11188493 (cover-evap) and 2 W11456069 (CLAMPS)s"
Near Round Rock, TX 78681
Kayman
Job Details: 10/07/2020
REFRIGERATOR WHIRLPOOL WRX735SDBM02 Arrived onsite for refrigerator with burning smell. Customer had turned power off at the unit and cycled power prior to my arrival. Upon inspection I found both compartments up to correct temps. I inspected the HV control box and compressor and I could not find any visible breaks burns or shorts in any of the wires. With all functions working correctly no repairs are needed at this time. I advised the resident to monitor the unit for the rest of the week and if she notices any loss of cool or burn smell to call us back.
Near Kyle, TX 78640
Kevin
Job Details: 10/07/2020
REFRIGERATOR WHIRLPOOL KRFC704FPS03 Arrived on site and replaced all parts diagnosed on previous visit. After replacement ran test 97 and icemaker did not overfill or leak. Job complete
Near Austin, TX 78726
Wesley
Job Details: 10/07/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived onsite for freezing some food occasionally in fresh food compartment. and replaced noisy diffuser and adjusted temp setting to correct occasional freezing problem. Advised customer on repair. All checks good.
Near Austin, TX 78717
Kayman
Job Details: 10/07/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived onsite for refrigerator with stuck filter and the filter replace light won’t go away. Upon inspection I confirmed the stuck filter. I was able to remove the filter but when I tried to re install the door would not release the filter as designed. I replaced the filter housing and is now working as designed. No leaks were detected while servicing and after. I went to the control panel UI and reset the filter status under the options function. Job complete.
Near Austin, TX 78749
Kevin
Job Details: 10/07/2020
WASHER MAYTAG MVWX655DW1 "Arrived on site and replaced drive hub and wash plate to complete original repair, After replacing parts ran an automatic test cycle and a calibration and everything passed sent two small videos of washer operating normally to KB/AHS"
Near Round Rock, TX 78665
David S
Job Details: 10/07/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for sealed system repair. I gained access to the fresh food evaporator and found half a frost pattern. I put the unit into step 4 and let the system equalize. I punctured the dryer and found 25 psi. Indicating a leak. I also found a low side tap on the compressor. I turned the unit on and found the system building pressure. I installed a access valve and UV dryer. I removed the fresh food evaporator and installed a new one. I pulled a vacuum on the system for 15 minuets. I put a sweep charge in the system and inspected all welds, everything held. I evacuated the system and put a measured charge of 6 oz r134a. I monitored pressures and pressures looks good. A full frost pattern formed on the fresh food evaporator. The unit is working as designed. I spoke to the customer about giving the fridge 48 hours before it will make ice constantly. Job complete. No water leaks detected."
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 10/07/2020
WASHER WHIRLPOOL WFW560CHW2 "Arrived on site for washer, power not turning on. The control lock had been turned on. I held the extra rinse button down for 3 seconds and the UI allowed me to start a cycle. Ran diagnostics and no errors. No leaks found. Job completed."
Near Austin, TX 78704
Leonardo
Job Details: 10/07/2020
OVEN JENN-AIR JJW3430DS02 Arrived on site to test unit for shorted key pad error. Couldn’t reset unit will need to order new console office to reschedule ; ordrng 1 W11087468 (CONSOLE )
Near Austin, TX 78757
David S
Job Details: 10/07/2020
DISHWASHER IKEA IUD7070DS3 Arrived on site to install previous diagnose part. I removed the rusted panel and installed new. Job complete.
Near Austin, TX 78746
Luis
Job Details: 10/07/2020
REFRIGERATOR WHIRLPOOL WRX988SIHZ00 "Arrived on site for cooling complaint. Found fresh food evaporator incased in ice. Defrosted evaporator,per service pointer W11092686F adjusted drain pan,secured evaporator to liner using clamps and a zip tie,secured back cover with for screwsAUTHO S16360"
Near Round Rock, TX 78664
Tommy
Job Details: 10/07/2020
WASHER WHIRLPOOL WTW7120HW0 "Arrived onsite for washer not draining, upon arrival ran through diagnostics twice found unit tested good running as designed, ran individual component ran well, checked unit at back found control had some loose connections. So as unit spinner with full cycle likely canceled cycle, reconnected connections tight. Job completed."
Near Andice, TX 78628
Lou
Job Details: 10/07/2020
REFRIGERATOR WHIRLPOOL WRS315SNHM03 "Arrived on site to inspect refrigerator ice maker leaking water. Upon further inspection, customer advised that when the ice maker dispensed water, water would leak at the back of the unit. Pulled the unit out and inspected the valve and found the fill tube was not inserted all the way into the valve and each time the valve came on, it would leak at the connection. Adjusted the line and reinserted it into the valve and placed a washer in between the valve housing and the locking mechanism for the line and tested. Unit is operating as designed. No water leaks observed at the end of service, job completed."
Near Coupland, TX 78615
Andy
Job Details: 10/07/2020
REFRIGERATOR KITCHENAID KRFC704FPS01 Arrived on site to install previously diagnosed ice maker. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Round Rock, TX 78681
Kayman
Job Details: 10/07/2020
MICROWAVE WHIRLPOOL WMH53521HZ4 Arrived onsite for microwave not venting properly. upon inspection I found the microwave seemingly blowing as designed. I dropped the unit about 2 inches and was able to verify that the damper is opening when the fan is turned on. I stuck a piece of paper at the grease filter underneath the unit and it sucked up and stuck to the bottom verifying suction. I spoke to Steve at techline and he walked me through the same steps to verify that the unit is working properly.No repairs are needed at this time for the microwave. techline gave me SR#7728987851 for reference. Job complete.
Near Georgetown, TX 78626
Cliff
Job Details: 10/07/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived on site to diagnose a refrigerator that is not producing ice. Found icemaker assembly failed. Replaced icemaker and tested unit. Found all is functioning properly at this time. No leaks were found at time of service
Near Austin, TX 78737
Luis
Job Details: 10/07/2020
REFRIGERATOR WHIRLPOOL KRMF706ESS01 "Arrived on site for rust spots on all 5 doors. Replaced all 5 doors,checked door seals good installed name plate."
Near San Marcos, TX 78666
Richard
Job Details: 10/07/2020
WASHER MAYTAG WTW5000DW3 Arrived onsite for the washer lid lock not locking. During installation of lid latch. Found that the lid strike is the issue. It’s broken causing the lid to not lock. Ordering parts and office to schedule ; ordrng 1 W10837741 (lid strike)
Near Austin, TX 78739
Luis
Job Details: 10/07/2020
REFRIGERATOR WHIRLPOOL KFCS22EVMS8 "Arrived on site for door seal and icemaker issues. Found both fresh food door gaskets ripped,icemaker broken from housing,unit will need both gaskets and icemaker. Gaskets on back order,placing order customer will also contact manufacture.; ordrng 2 W10830046 (GASKETS)s and 1 W10884390 (ICEMAKER)"
Near San Marcos, TX 78666
Jacob
Job Details: 10/07/2020
RANGE WHIRLPOOL WFG505M0BS3 Arrived onsite to replace parts ordered by previous tech. Replaced parts. Tested unit. Unit test good. No issues at this time. Job complete
Near Austin, TX 78738
Robert
Job Details: 10/07/2020
WINE COOLER WHIRLPOOL WUW35X24DS02 "Arrived onsite to replace control board, replaced main control board, unit working correctly, job complete."
Near Austin, TX 78724
Scott
Job Details: 10/07/2020
WASHER WHIRLPOOL WFW5090JW0 "Arrived on site, found unit locked an drain pump running . Ran diagnostics . Got acu , door ,pressure , long drain erro codes . Will need 2nd man to access . Ordering latch ,control, drain pump , two man , wl switch . No leaks detected at time of service . Please call to set return .; ordrng 1 461971409193 (hose) and 1 TWOMAN and 1 W10676317 (hose) and 1 W11035628 (latch) and 1 W11044866 (switch-wl) and 1 W11046209 (pump-water)"
Near Georgetown, TX 78633
Tyler
Job Details: 10/07/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived on site to repair previously diagnose interlock for microwave oven wall combo. After installing the needed interlock as it would retest the door assembly and verify that the door would activate the switches and turn the light off when needed. Unit is not working as designed call complete
Near Round Rock, TX 78665
Jimmy J.
Job Details: 10/07/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site for oven not heating. Ran temps with oven set to rapid heat to ensure oven was cycling correctly. Temps reached appropriate ranges. Ran temps without rapid heat and again reached appropriate ranges. Job completed.
Near Georgetown, TX 78633
Al
Job Details: 10/07/2020
RANGE WHIRLPOOL WFG525S0HS0 Arrived on site and inspected gas range not heating properly.Inspected and found the broil igniter never sparked.The bake element works properly.Ordering WPW10333842 broil oven igniter and will return with the main controlNeeds more work.; ordrng 1 WPW10333842 (BROIL OVEN IGNITER)
Near , TX 78642
Jonathan
Job Details: 10/07/2020
REFRIGERATOR WHIRLPOOL KRMF706ESS01 "Arrived on site for refrigerator not cooling in RC. Inspected unit and work area. Found major ice on RC evaporator. Performed diagnostics mode and found on test 2 control was not reading thermistor . Removed ice buildup and gained access to evaporator. Tested thermistor and found opened. Removed failed evaporator fan assembly and installed new. Performed diagnostics mode and ran test 4, monitored test operation. Tested water dispenser and ice maker. All tested good, no water leaks detected"
Near Round Rock, TX 78665
Jimmy J.
Job Details: 10/07/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site for the spring of the dishwasher door is not working properly. Opened dishwasher and found that the pad was missing from the left side. Installed pad and dishwasher opens and closes as designed. Job complete.
Near Temple, TX 76501
Jonathan
Job Details: 10/07/2020
DISHWASHER MAYTAG MDB6000AWW "Arrived on site for a dishwasher that is leaking. Inspected unit and work area. Attempted to test unit by manually moving the timer knob and found unit not doing anything at all besides making a clicking sound. Unit would attempt to make some other sounds but nothing was happening. Customer stated that their unit hasn’t done anything since they bought their home and that the previous owner said it hadn’t worked or washed dishes prior to selling the home. Checked with office and was told to proceed with repair. Ordering controls, pump and motor, water level switch, and motor relay for repair. Office will need authorization and research for parts due to three out of stock and discontinued items.; ordrng 1 12001534 (timer kit,hard wtr) and 1 99001425 (relay,motor) and 1 99001864 (control switch) and 1 99001935 (PUMP AND MOTOR) and 1 WP99002560 (switch- wa)"
Near Austin, TX 78717
Kayman
Job Details: 10/07/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived onsite for dishwasher with failed friction pad. Customer showed me the hinge pad that had broke off. I replaced both hinge pads and unit is working as designed at this time. No leaks detected during time of service. Job complete
Near Dripping Springs, TX 78620
Jacob
Job Details: 10/07/2020
ICE MACHINE WHIRLPOOL KUIX505ESS1 Arrived onsite for unit not making ice. looked at unit. Found that grid cutter wire had eroded apart. Replaced grid cutter. No leaks at this time. Job complete.
Near Lakeway, TX 78734
David
Job Details: 10/07/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived on site for unit not dispensing ice. Customer had said she thinks it’s making ice, but can’t get any to dispense and can’t get the ice bucket out. On arrival had to give the ice bucket a good yank to get it removed. Several ice cubes had wedged under the auger shaft and kept it from moving. Emptied ice bucket and retested. Unit is now dispensing and turning properly. Call complete."
Near Round Rock, TX 78665
Jimmy J.
Job Details: 10/07/2020
WASHER MAYTAG MVWB855DC3 Arrived on site for washer not working. Washer would not start or allow any other selections than Normal. Even in normal it would not start the cycle. Ran diagnostics and all tests passed except the latch lock assembly. Replaced latch lock assembly and all cycle selections worked. No leaks detected. Washer operating as designed. Job complete.
Near Jarrell, TX 76537
James
Job Details: 10/07/2020
RANGE WHIRLPOOL WFE770H0FZ2 arrived on site and installed new harness. Secured power cord and harness properly to terminal block. Tested operation and found unit working properly. Job complete
Near Temple, TX 76502
Jonathan
Job Details: 10/07/2020
REFRIGERATOR KITCHENAID KBFN502EBS02 Arrived on site for refrigerator that’s not making ice. Inspected unit and work area. Test freezer temperatures and found temperatures at 1°F. Tried to jump icemaker and unit would not jump. Replaced icemaker and attempted to jump unit. Unit finished cycle and is operating as designed. Call complete.
Near New Braunfels, TX 78130
Richard
Job Details: 10/07/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived onsite for the refrigerator lights not working. During testing found that the top led module under the ice maker housing was no good. Replaced led module and all lights are working good.
Near Temple, TX 76502
Tyler
Job Details: 10/07/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived on site for refrigerator needing previously diagnosed water inlet valve and the eSCUTCHEON. After installing previously diagnosed parts I was able to fully test icemaker and ensure that it would rotate on its own when needed and that it was filling to the accurate level. Unit not working as designed call complete
Near Lakeway, TX 78734
David
Job Details: 10/07/2020
REFRIGERATOR KITCHENAID KRFC704FBS02 "Arrived on site to continue diagnosis on freezer that has some frost consistently building in it. On arrival found several items in various locations with ice built on top. Door gasket feels stiff in several areas and may not be fully sealing, or even a possible leak coming from the cabinet / liner. Ordering new door gasket and silicon to seal cabinet and liner, and also installing new slides. On return visit tech is to seal liner and cabinet in FC, replaced slides and door gasket. Office to schedule return. ; ordrng 1 WP482338 (adhesive) and 1 WPW10436253 (gasket-fip)"
Near Austin, TX 78738
Robert
Job Details: 10/07/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ "Arrived onsite to replace scroll, replaced scroll, unit working properly, sound levels normal, job complete."
Near New Braunfels, TX 78132
Andrew
Job Details: 10/07/2020
REFRIGERATOR WHIRLPOOL WRS588FIHV00 "Arrived on site to test unit for broken parts. Found ice container and ice crusher coupling damaged. Needing chute, ice container, seal, and coupling to fix issue. Please inspect chute for coupling retainer plate. ; ordrng 1 W11240062 (CHUTE) and 1 W11347840 (ICE CONTAINER) and 1 WP2198628 (seal) and 1 WP2220458 (coupling)"
Near Kyle, TX 78640
Jacob
Job Details: 10/07/2020
OVEN WHIRLPOOL WFE525S0HS1 Arrived onsite for unit notes heating inside the oven. Looked at power block. Wires has burned off. Replaced wire harness. Tested unit. No issues at this time. Job complete.
Near Georgetown, TX 78628
Al
Job Details: 10/07/2020
FREEZER WHIRLPOOL WRS555SIHZ00 Arrived on site and inspected water dripping from freezer door.Confirmed the water was coming from the freezer compartment due to a clogged drain tube in the freezer compartment.Used my steamer to defrost the drain and cleared ice blockage from the drain line.Advised and showed customer my findings.Unit now drains properly.No leaks detected at time of service.Job complete
Near Temple, TX 76502
Jonathan
Job Details: 10/07/2020
WASHER WHIRLPOOL WFW9300VU02 Arrived on site for a washer that is leaking. Inspected unit and work area. Found Bellow not secured two outside frame. Reattached bellow to the outside frame and tested unit. Unit is working as designed. Complete.
Near Harker Heights, TX 76548
Tyler
Job Details: 10/07/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Arrived on site for a refrigerator that was not making ice after previously repairing a defrost issue with the fresh food evaporator coil. Upon rival I found that the temperature is within the fresh food and freezer were matching what the refrigerator was sent to and that there did not appear to be any new defrost issue causing the icemaker not to run high then put the unit into a diagnostic mode and ran test 45 57 59 and 56. I also found an error code in the diagnostic test to 56 that showed an E2 indicating the icemaker motor had lost its home position I did check for the proper 120 AC voltage to the icemaker and found was getting a stable supply I have installed new icemaker and retest the unit and found that everything with an icemaker is functioning as designed and should fill the bucket up within the next 24 to 96 hours. Call complete
Near Rogers, TX 76569
Jonathan
Job Details: 10/07/2020
WASHER MAYTAG MVWB865GW0 We have done so for a washer that’s not filling with water. Inspect the unit and work area. Please do your in-service diagnostics and found an F3 E2 for an inlet water temperature fault. Tested unit in a manual fill test and neither hot or cold water valves were pulling in in water. Tested voltage going to the valves and found proper voltage. Replaced housing and tested unit. Unit is working as designed. Call complete.
Near Waco, TX 76712
Jonathan
Job Details: 10/07/2020
REFRIGERATOR KITCHENAID KRSC500ESS00 Arrived on site for a refrigerator that’s leaking from the icemaker section. Inspected unit and work area. Confirmed customer complaint and found water dripping on the backside cover and underneath the icemaker. Removed icemaker housing and found an electrical harness under the fill tube causing splashing all over the top of the icemaker and cover. Splash marks were noticed in each direction. Removed ice and fixed wire harness to fit in grooves of icemaker to pull the wires away. Tested unit and unit is working as designed. Advised customer to dump ice in been currently due to clumping. Unit is working as designed. Call complete.