"Arrived on site for a dishwasher that is not running. Inspected unit and work area. I did confirm the customers complaint and found water at the bottom of the dishwasher. I attempted to drain the unit out and found that the dishwasher drain motor would not run. The customer advised theyve been having issues with it also leaking all over the floor. Around the throne, auto test to see if the unit would run and found no water draining out but water dripping from the motor assembly. Spoke to see ass and was advised that because of the unit model, we would need all the clamps and hoses with the pump and motor assembly. Ordering all pertinent parts in the office will need to contact the customer about a return date due to several out of stock and PSP items.; ordrng 1 W11226899 (Sump gasket) and 5 W10783615 (Sump clamps)s and 1 W11226893 (Sump hose) and 1 W11226894 (Inlet hose)"

Arrived on site to test unit for loud grinding noise. Found rotor retention screw came loose causing improper engagement of slider. Inspected slider and rotor and found no signs of damage. Secured retention bolt and unit now working as designed. No leaks detected. Job complete.

"Arrived on site for washer making a noise, sometimes doesnt drain. Ran diagnostics and found no error codes. When spin is activated a loud screeching noise is heard. Removed bottom panel found unit will need new gear case as, actuator, cam, belt, and capacitor. Reset for tues am; ordrng 1 W11454734 (Gearcase) and 1 W10721967 (Cam) and 1 W11239857 (Belt) and 1 W11428524 (Capacitor)"

Arrived on site for refrigerator needing previously diagnosed dampener motor. Upon arrival confirmed issue and installed part. Found it opening as designed with no air leaks. Call complete

"Arrived on site for freezer LED issues as well as icemaker bell alarm issues. Upon arrival inspected unit. Found freezer light switch was sticking due to small amount of frost buildup. Notified customer that it is necessary to open and close freezer door from center. Pulling from one corner or the other will cause uneven distribution between the rails and at times the door may not close properly all around. This will allow warm air to migrate and create frost and freeze the door switch closed. Unit is functioning properly. As for the icemaker bail alarm, the customer was unaware that the arm shifts during a harvest cycle. Notified customer that this is a normal operation. Job complete."

Arrived on site to test unit for lint filter getting caught when inserting and removing. Found sides were bent inwards causing screen to get hung up. Adjusted chute and bent edges outwards. Unit now working as designed. Job complete.

On arrival confirmed need for regulator. Replaced regulator and gas manifold to surface burners. rechecked for gas leaks. All connections are sealed and not leaking. All operational tests are good. Job complete. No gas leaks detected at this time. Spoke to safety to document completion of repair. 7738290637

Arrived on site to test unit for unit tripping breaker. Test unit and unit pre heated to 350? with out tripping breaker. Couldnt duplicate the problem. Jon complete.

"Arrived on site for dryer taking to long to heat. Upon arrival found power supply, fuses, stats, and element all functioning within visual and manufacturing spec sheet rating. Found dryer had air flow clog and found a critter prevention screen on outside of exhaust collecting a lot of lint and preventing air flow and dryer to over heat. Removed clog and found dry could work as designed. Call complete"

"WRT138FFDB01 Arrived to inspect no cool. I found the issue was the unit would trip the breaker, shortly after plugging in, when the compressor would attempt to start. I replaced the start device and tested. The unit ran as expected and did not re-trip the breaker during the rest of the service call. After several minutes of run time, the compressor was drawing .62 amps and the unit began cooling. No leaks observed during service."

"Arrived on site for knocking noise. Ran diagnostic couldnt recreate any odd noise,customer played recording of noise,noise could be bubbles in refrigerant lines,per service pointer W11610345. Per service pointer adjusted cap tube and tilted filter drier."

Arrived on site and replaced terminal block. Unit now working as designed. Job complete.

On arrival verified customer complaint of noise during use. Ran unit for 35 minutes no abnormal noise from unit. Unit is at a soft normal hum during use. Spoke to TL Adrian 7738416466 to document customer expectation complaint. Operational test is good. No leaks detected during service.

"Arrived onsite for washer making a noise. On inspection ran diagnostic cycle and when got to spin cycle there was a plaster on metal grinding noise. Gain access to the bottom of the unit and found an off white dust. Pulled the pulley cover and the clutch and found that the plastic gear were rounded off. Installed a new clutch and now the unit is working as designed. The noise is gone, no water leaks detected during service."

"Arrived onsite for gas odor. Upon arrival spoke to customer and customer stated that the gas company was called due to a gas smell near the garage or outside area. It was assumed the smell was coming from the water heater. After a visit from the gas company the gas company had stated the dryer, across the hall, was leaking after a pressure test. Ran checks on dryer and could not find any leaks from the wall , supply line or the unit itself. Tested multiple times with the customer on hand. Notified customer that no leaks could be found at this time."

Arrived onsite for a MW with burnt out LEDs in display. Upon arrival I found this to be true. I replaced the control and tested the unit and found the unit operating as designed.

Arrived onsite and found unit operating with failed icemaker. Unable to force a harvest. Replaced the icemaker and reset power. Unit is now operating as designed.

Arrived onsite for previously diagnosed parts. Installed the new valve now the flame does not go out when going from high to the simmer flame. The unit is operating as designed and no gas leaks detected during service.

"Arrived on site for cooling complaint. Checked freezer temp reading 10? removed evaporator cover decent frost pattern reassembled unit checked for error codes none. Checked temp again temp reading 20,called tech support unit has not changed temp while on hold with tech support. Tech support agreed due to symptoms possible compressor issue. Ordering a new compressor SR#7738417073; ordrng 1 W11557671 (Compressor) and 1 W11506635 (Access valve) and 1 Wpw10143759 (Drier)"

Arrived on site to test unit for not drying. Tested unit and found vent completely clogged. Advised customer to get a professional vent cleaner to clear the vent of all obstructions. Job complete.

Arrived onsite for a dryer that is making noise when in use. Upon arrival I found this to be true. Upon further inspection I found that the blower wheel had a crack in it and was making contact with the housing. I replaced it and tested the unit and found the unit operating as designed

On arrival verified complaint of not washing and not filling. Ran diag test and found long fill code. Ran cold valve and had little flow. Hot had good flow. Valve was damaged in box. Will need to reorder and replace. Due to work area of unit and work involved requesting second man due to needing to remove dryer half to replace water valve. Office to reschedule.; ordrng 1 W11222849 (Valve)

Arrived on site to replace previously diagnosed gasket. Found door gasket just needed adjusted. Since I had a new one I replaced it as a precautionary. Unit now working as designed. No leaks detected. Job complete.

"Arrived on site to inspect washer noises. Upon further inspection, the tenant provided a video of the noise which sounded like the cam grinding. I placed the unit in diagnostics showing error code F7E1-basket speed fault. Cleared the code and manually tested the spin mode and found the motor comes on but the basket doesnt spin. I tilted the unit back and found the belt not on the pulleys and the pulley shield damaged. Removed the shield and found the cam pulley nut loose. I removed the cam pulley and found the cam teeth badly stripped due to the pulley nut being loose and the pulley not making good contact with the cam. I removed and replaced the cam assembly and belt and reassembled the unit and calibrated the unit. Placed the unit in diagnostics and tested. Unit is operating as designed. I made recommendations for use and care, as well as, detergent use to the tenant. No water leaks observed during service, job completed."

Arrived onsite for dishwasher not working. On inspection found an error F10E4 on the unit. Ran diagnostics cycle and it let water in then stopped and started to beep. The diverter can not find position. Orde a pump and motor. ; ordrng 1 W11416362 (Pump & motor)

"Arrived onsite to install previously ordered parts. Upon arrival I installed the new clutch, slider, gearcase, and rotor and tested the unit and found unit operating as designed job complete no leaks"

"Arrived onsite for a dryer that has power but will not start. Upon arrival I I found F2e1 moisture sensors shorted. And f3e2 stuck button. I replaced the control and tested the unit and found no change, I am ordering the sensor and the ui and the electrodes. And reschedule for 02/14/24; ordrng 1 WPW10298258 (HARNS-WIRE) and 2 WP3387223 (ELECTRODE)s and 1 W11419056 (PANEL-CNTL)"

Arrived on site to replace console. Replaced console and unit pre heated to 350?

"Arrived on site for washer that does not agitate. Not washing clothes. Will spin it out on drain and spin. Ran diagnostics. Found f0e5, f2e1, f5e3. Tested buttons and they are working. In test mode unit did agitate properly but did not spin as designed, inspected underneath and confirmed gear case is leaking oil. Will order and return with parts needed. Reset for tues pm. ; ordrng 1 W11454734 (Gearcase)"

"Arrived on site for F3-E3 error code. Upon arrival inspected unit, F3-E3 error code is present on display. Ran diagnostics and there are no other error codes besides F3-E3 inlet thermistor shorted/ open. Replaced control and inlet sensor. Test unit by running a cycle and am not getting error code. Job complete"

"Arrived on site for washer getting off balanced . Ran diagnostics,unit is draining and spinning properly on empty load . Removed front panel and found front shocks weak . Replaced shocks .reran diagnostics all checked normal. No water leaks detected at time of service . Job complete"

Arrived on site to test unit for console not responding. Found and console will need to call safety on return visit. Ordering new console office to reschedule ; ordrng 1 W11297709 (Console)

Arrived on site to test unit for failed sealed system. Unable to get compressor to engage. Replaced faulty compressor and charged system with 140psi of nitrogen. Unable to find any leaks. Vacuumed system and charged to specs. Unit now cooling as designed. Job complete.

"Arrived on site to replace previously diagnosed shocks and console. Replaced parts and tested, unit is now running as designed. Advised customer to not over load or under load the unit for optimal performance. No leaks detected, job complete."

On arrival verified complaint of leaking from dishwasher. Visual inspection of photo from builder and drain line shows tear in drain hose. Picture of tear attached. Replaced drain line and leak is fixed. Job complete no leaks detected in unit.

Arrived onsite for burner not igniting. On inspection found the small orfice was not letting gas out. Clean the orfice up and the burner is igniting now. The range is operating as designed.

Arrived onsite for a dryer that is OVER HEATING - BURNING SMELL - SQUEELING IS ALSO BACK. Upon inspection I found that this issue was caused by a pinched exhaust tube that most likely happened when we pushed the unit back into place after our rust repair. Unit is operating as designed

"Arrived on site to test unit for leaking, tested unit found it not cooling at allno frost pattern developing. Inspected sealed system and found lokring connection leaking refrigerant. Will need to cut out lokring connection. Recommend replacing dye drier. Will order compressor, access valve, dye drier, r600 kit and nitrogen. Customer stated that warranty was going to replace her unit, office will need to call and verify before scheduling out. ; ordrng 1 W11580057 (Compressor) and 1 WPW10143759 (Filter drier) and 1 W11506635 (Access valve) and 1 Nitrogen (Nitrogen) and 1 R600"

"KRMF706ESS01 Arrived to inspect cooling issue. Through testing procedures, I found the entry point for the dye drier was partially restricted by braze filler material. I removed and replaced the drier and service port and vacuumed the system. Holding 340 microns for an additional 15 minutes, I charged with the MFG calculated charge of 6oz and tested. The unit produced a frost pattern and started cooling as designed. No leaks observed during service."

Arrived ons it to test unit for console not responding or shutting off. Test unit and found F6E4 error codes store. Will need to replace console and control board office to reschedule ; ordrng 1 W11600370 (Console)

Arrived on site to test unit for not starting. Found faulty run cap. Replaced cap and shift actuator. Unit now working as designed. No leaks detected. Job complete.

"Arrived on site for dryer not tumbling . Belt broken and also pulley on motor damaged . Replaced belt ,motor and tensioner pulley . Unit is functioning properly. Job complete"

Arrived onsite for IM not working. On inspection the main power for the IM black/white stripe wire broke out of the connector. The new IM does not come with a wiring harness. Ordering wire harness and return the IM. No water leaks detected during service. Auth # 170462; schdld next appmnt for 2/10 SAT !

"Add-on site for a washing machine that wont start cycles. Inspected unit and work area. The customer advised they believed their issue would be with the lid lock assembly as when she starts the cycle, it just continues to blink like the lid is not closed. I did confirm the customers complaint, but found that the strike was broken. Found no issues with the lid lock assembly. Ordering the strike and rescheduled the customer to 2/13.; ordrng 1 W11457841 (Strike)"

Unit 104. Arrived on site to replace RC door. Found the door was defective. Will need to reorder door. Send pics to parts department. Office to reschedule ; ordrng 1 LW10803941 (RC door)

Arrived on site for unit turning on and off by itself. Upon arrival inspected unit. Found that customers concern was due to no safety issue but actually the elements cycling on and off once reaching the temperature limit. The customer was concerned that the unit was intermittently losing power. Notified customer that the unit is functioning properly and the cycling will be present on all elements. Contact and safety team for documentation SR# 7738025819. Job complete.

Arrived on site for refrigerator rc door shelves not staying in place on door. Upon arrival found one of the big and small shelves rearranged on incorrect sides of door and repositioned them to fit on correct slots. Found door shutting as designed. Call complete

"Arrived on site to test unit for lights not working, customer stated that lights are working but display is not showing anything. Tested unit found display connection not seated properly, secured connection and tested, unit is now running as designed, job complete."

"Arrived on site for a washing machine that is intermittently having problems starting cycles. Inspected unit and work area. I ran the unit through diagnostics and did not find any store in error codes. Around the unit through an auto test twice and could not get the unit to fault. Checked Internet, the washer and found all connections were good and no evidence of any oil, leaks or anything. I started numerous cycles with being able to start the washer each and every time. I had the customer attempt to start a cycle and found that the customer was not pushing in the start button completely. I did advise the customer of the service pointer (W11679421) referencing the intermittent issue with the start button. I did explain to the customer that this is normal operation, but that the customer will need to push in on the middle of the push to start button firmly and hold it for five seconds prior to releasing it. I also advised her that she will need to release her finger as quickly as possible as, releasing the button slowly can also have an effect on being able to start the unit. I advised the customer that this is normal operation and how the unit is designed. I had the customer start several cycles prior to leaving and to confirm if the unit is working and operating as designed. Call complete."

Arrived on site for doors rusted. Confirmed both fzr and ref doors have rust. Removed and replaced both doors and nameplate. Verified operation. Call complete.

"Arrived on site for washer making noise. Customer has videos of noise during agitate. Diagnostics shows no errors, confirmed noise during agitate. Inspected and found cam was broken as was shield cover. Verified operation. Noise gone. Call complete."

Unit 1334 arrived on site for no lights diagnosed a defective switch replaced switch tested switch operation unit working as designed.

On arrival confirmed no heat. Replaced magnetron as previously diagnosed and then ran test cycle with magic lights tool. Unit heats and turns correctly with no noise. Operational test is good. Job complete.

Arrived on site for unit with damaged fan blades. Inspected unit and found condenser fan had failed. Making rattling noises as unit was running. Replaced fan blade assembly. Unit is now functioning properly. Job complete.

Arrived onsite for a Washer that is agitates violently. Upon arrival I the customer was using the water and I also found. The unit out of plastic (see photos) and the customer available me that there complete it that the unit maker noise when in use. Upon testing the unit I found some noise coming for the back panel I adjusted it as the was a gap at the bottom which helped. I checked under the unit and found a detergent cap under the unit too which could have been contributing to the noises. I leveled the unit and put it back inline with the dryer and ran a quick wash cycle the drain and spin

"WOC54EC0HS20 Arrived to inspect temperature issues and clock wandering. I advised the customer the inly way to correct the clock, being a known issue, is to connect to their wifi and I assisted. The unit heated and cycled as designed and averaged within manufacturer specifications, at 348 at a 350 setting. Operational test good."

Arrived onsite for previously diagnosed parts. Installed the pump in the unit and ran diagnostics cycle and it passed. No water leaks detected during service.

Arrived on site for refrigerator with broken rc right side door gasket. Upon arrival confirmed issue and found gasket torn. Replaced gasket and insured unit is sealing as designed. Call complete

"Arrived on site to inspect range cooktop burner not igniting. Upon further inspection, I tested all burners and found the front left burner not igniting. Also found the burner had the incorrect burner cap. The front right burner is the same as the front left and I took the burner cap from the right and placed it on the left and retested and found the ignitor not arcing now. Adjusted the ignitor and retested and it continued to fail. I raised the cooktop and found the ignitor harness badly crimped and found the wires broken inside. I straightened the harness and retested and it continued to fail. I am ordering the burner cap kit and front left ignitor/harness and scheduled return service for 02/12/24. No gas leaks detected during service. ; ordrng 1 W11455147 (Burner cap) and 2 W11453940 (Ignitor)s and 1 WPW10475149 (Spark module)"

"Arrived on site for dryer making a rattling noise. Upon arrival confirmed issue. And narrowed down noise to failing rollers. Used repair kit and replaced rollers, belt, and idler. Found noise no longer present and unit working as designed. call complete"

"Arrived onsite for a washer that goes from sense to done after you start a cycle. The customer stated thats not what is happening. What happens is when you power the machine up the sense light illuminates and fades away and nothing will happen after that no matter what buttons are selected or if the dial is turned. I found 126VAC to the main control and it was flashing normal. It appears the HMI is failing but will return with the encoder and main control too just incase. Ordering W11675701 HMI control, W11675700 encoder control, & W11627413 main control. Office to RS.; ordrng 1 W11675701 (HMI control) and 1 W11627413 (Main control) and 1 W11675700 (Encoder control)"

"Arrived on site to inspect dryer stopping mid cycle. Upon further inspection, customer had the unit operating with a load and found when it got to approximately 19-20 mins left on a Timed Dry cycle and the unit would shut off. I found if turning the unit off and allowing it to cool, then turning the unit back on, it would operate. I found the drive motor is getting too hot and shutting down. I removed and replaced the motor and retested and the unit is operating as designed. No lint observed during service, job completed."

WFW5605MW0 Arrived to install previously diagnosed and ordered part. I removed and replaced the faulty tub assembly and tested. The unit operated as designed and I could not recreate any of the prior deficiencies. The replacement tub was noticeably quieter than the prior. No leaks observed during service.

"Arrived on site to test unit for melted gasket. Tested unit found silicone seal not applied properly from manufacture and could cause and RF leak. Will need to order microwave inner door to fix issue. Ordering part, office to reschedule.; ordrng 1 W11684570 (MW inner door)"

"Arrived onsite for range with F1E0 error. On inspection the unit had the error message displayed on the ui. Unplugged the unit for 30 seconds, plugged it back in and was good into diagnostics when the error came back up. Installed a new control board in range and now testing. The unit is operating as designed, heating unit to 350?. It heated to 350? with no error message. No gas leaks detected during service."

"Arrived on site for washer not starting or completing cycles. Upon arrival confirmed issue and found cold side inlet valve failing to allow water in. Rep,aced valve and tested unit. Found no leaks and washer working as designed call complete"

"On arrival verified complaint of unit not making ice. Visual inspection shows ice maker is full but fill tube is filling with ice. Temp check shows -9F. Ice maker only makes 20 ice blocks per day. Unit is too cold to make ice. Recommend replacing the valve and ordering thermistor for FC and control. Ice container is physically broken and requires replacing. Ordering cold control, thermistor, and ice bucket. Reschedule for 2/12; ordrng 1 WPW10558424 (Ice bucket) and 1 W11650659 (Heater (with fan harness)) and 1 W11546609 (Control box)"

Arrived onsite for a DW that will beep at time and not start. Upon arrival I ran an diagnostic test and found no codes. And the unit ran with no issues. I ran the unit in normal mode and the unit beeped as though it did not detect that the door is closed. I am ordering the latch and the main control and reschedule in for 02/13/24; ordrng 1 W11412299 (LATCH-DOOR) and 1 W11672225 (CNTRL-ELEC)

Arrived onsite for gas leak. On inspection gain access to the regulator and saw that the pipe dope was not put on correctly. I pulled the gas line off and removed the adapter to. I put tape on the adapter and reinstalled. When I turn the gas back on it the leak was twice bad. I removed everything thats when I saw the fracture in the gas regulator. Installed new regulator and reconnected all the lines. No more gas leak any more.

"Arrived on site for ice building in freezer. Not making any ice. Always running. Confirmed unit does not seem to be defrosting, Entered into diagnostics mode. Unit did not turn off. Found compressor relay still active. Verified heating circuit is good at board. Will need new control board. Replaced control. Call complete"

"Arrived on site for washer not draining and running the drain pump. Found f9e1, f0e2, f7e7. Cleared codes. Found unit was not draining due to open wire. Replaced harness. Verified operation. Call complete."

"Arrived on site for refrigerator needing previously diagnosed sealed syste, repair. Upon arrival recovered refrigerant and installed compressor, drier, and valve. Pulled vac and found no leaks. Charged system with 47g of r600. Tested unit and found frost pattern healthy. Informed customer to give unit 24 hrs to stabilize temps. Call complete"

On arrival verified complaint of not draining. On first inspection found unit is full of water and filter is empty. Ran drain cycle and pump does turn on but no flow. Checked drain hose when disconnected could hear pressurized air. So I checked the disposal and found the plug still in it. Knocked out the plug and reattached drain hose. Ran drain cycle and unit drained correctly. Ran operational test and all checks good. Job complete no leaks detected during service.

"Arrived on site to inspect unit for damaged RC door. Replaced damaged door, and leveled. Formed gasket with heat gun. Advised customer to leave door closed for a couple hours to allow gasket to cool to form. No leaks detected. Job complete."

Arrived onsite for a MW that makes rattling noises when using the vent on high. Upon arrival I tested then unit and found this to be true. Upon further inspection I found the mounting screws loose. I tightened the up and found the noises went away. Upon opening as designed

Arrived on site for no heat dryer . Found element has failed . Replaced element . Unit is now heating properly . Removed lint from unit . Job completed

Arrived onsite for washer not dispensing water. On inspection ran the unit in diagnostics mode and it filled normally. Had the customer explain to me what the issue was. In bulky setting the unit does not dispense water at the beginning of the cycle as it evens out the load. Washer does not dispense until 3 minutes into the cycle. Informed the customer on how the unit operates. No water leaks detected during service.

"Arrived on site to inspect range oven temps. Upon further inspection, I removed the oven bottom panel and inspected the ignitor and found it blackened and worn. Placed the panel back in its place and tested the unit on Bake at 350 degrees. At the initial start-up, the ignitor took approximately 17 seconds before the burner ignited. I monitored the unit and when the burner was to ignite again, the ignitor took just over 20 seconds to re-ignite the burner. I am ordering the ignitor and scheduled return service for 02/12/24. Returning tech will need to replace the ignitor and sensor. No gas leaks detected during service.; ordrng 1 W11176454 (Ignitor)"

"Arrived on site for unit not completing wash cycle properly. Upon arrival inspected unit. Ran diagnostics and found stored error codes 0/1, 0/2, 9/1, 8/1 . Cleared codes and tested. Found unit is not draining properly. Disassembled and inspected. Found debris, not allowing water to pass through drain pump. Remove debris and tested. Unit is now functioning properly. Job complete."

"Arrived on site ,replaced suspension and lower harness . Ran diagnostics all checked normal. No water leaks detected at time of service. Job complete"

Arrived on site for refrigerator not cooling properly. Upon arrival customer stated unit had recently started working but was intermittent. Found amp draw to compressor at 0.65 and steady. Evap frost pattern healthy and all fans running. Found control failing and replaced control asm(control came with thermistor and harness as a kit). Informed customer to give unit 24 hrs to stabilize temps. Unit working as designed Call complete

Arrived on site to replace parts. Replaced console control board and light bulb and covers. Test unit and unit test good job complete.

"Arrived on site to finish defrost issues. As instructed, customer has unit completely thawed. Gained access to evaporator. Found harness fuse to heater is OL. Test heater and has correct ohms of resistance. Need to replace harness. Replaced evaporator motor harness. Test unit and heater is pulling correct amperage. Also added shims to rc drip pan. Unit is operating as designed. Job complete"

Arrived on site for unit freezing foods in the fresh food section. Upon arrival inspected unit. Found thermistors pass. Air ducts have been sealed and as precaution the control UI has been replaced. Set RC temperature to 38. Customer will monitor.

"Apt 401 Arrived on site for dryer not starting ,only throwing an error code . Found relay failed on control. Replaced control . Unit is starting and heating normally. Job completed"

"Arrived on site to install previously diagnosed regulator, installed regulator, tested with gas leak detector, no leaks detected, job complete."

Arrived on site to test unit for no power. Found neutral came loose and was making contact with L1. Removed burnt/damaged wiring and installed #10 eye crimps to ensure connections would stay secure. Unit now working as designed. No leaks detected. Job complete.

"Arrived on site for unit not operating, upon arrival, customer is actually washing a load and is currently in spin cycle. At end of cycle customer removed clothes. Ran diagnostics and there are no saved error codes. Ran automatic test cycle and test completed with all components operating correctly.found that intermittently during spin test, control would power off then power back on. Need to replace control, replaced control and unit is operating as designed. No leaks present at this time. Job complete"

"MED4500MW0 Arrived to inspect knocking noise. I found the unit would knock continuously, after only slight warming. The issue occurred at the exact same drum position each time. I found the rear bulkhead required adjustment to allow a slight amount of lateral play in the movement of the roller wheel, in relation to the drum track. After correcting, the issue was resolved. If further issues persist, unit will require a replacement drum. Operational test good."

"Arrived on site for unit not functioning after previous repair. Upon arrival inspected unit. Ran diagnostics and found error code F6E4 float switch stuck and F7E1 no heat. Inspected float switch and found seized. Disassembled, cleared out, adjusted float shaft and reassembled. Switch now freely moves up and down. Ran multiple tests and unit is functioning. During testing also found suds buildup. Notified customer to reduce detergent use due to home water softener and to monitor rinse aid dispenser for over dispensing."

"Arrived on site to test unit for not latching, tested unit and found broken strike. Replaced strike and tested unit, unit is now running as designed, no leaks detected, job complete."

"Arrived on site for making noise. Upon arrival, customer pointed out noise when unit is not in use. The noise is a backdraft of air coming from ventilation. Test unit and unit operates as designed. Customer will have builder check ventilation for back flow of air entering from outside. Job complete"

"Arrived on site ,replaced outer tub , suspension,screws and drain pump. Ran diagnostics all checked normal. No water leaks detected at time of service . Job complex"

Arrived onsite for a refrigerator with the FC door not closing correctly and there is a gap on one side. It also doesnt make ice. I found a 1/4 gap on the right side of the FC door due to the door not being clipped in on the lower right bracket. I corrected the door and removed the ice from the bin. The door closes properly now. The customer stated it started making ice again. I explained to the customer that the door not closing probably caused premature frost and ice on the evaporator causing the temps not to reach harvest temp or warmer and cause the bin to melt. At this time ice is being made properly and nothing is melting. Call complete.

Arrived onsite for a washer to replace the previous diagnosed parts. I replaced the springs and dispenser fill hose. I visually inspected the rest of the machine and saw no other issues. I ran the service cycle. The machine completed the cycle and works as designed. There were no water leaks present at the time of service. Call complete.

Arrived on site to test unit for error f2e1. Unable to do anything without error prompting. Replaced faulty console and verified unit heating properly. Unit is currently working as designed. Job complete.

"Arrived on site for unit not operating. Upon arrival, ran diagnostics and got F6-E4 float switch open, inspected float switch. Found unit is leaning forward and water is remaining at front of unit causing float switch to open. Set front feet 3/4 and Test unit by running an automatic test cycle. Unit fills and washes, drains and heats correctly. Ran a normal cycle and unit begins washing correctly. Unit is operating as designed. No leaks present at this time. Job complete"

Arrived onsite for a MW with a vent that is not turning on. Upon arrival I the customer advised me that the actual issue is that the unit makes a vibrating/rattling noise when in use. I couldnt duplicate the issue but I adjusted the unit rapper and I asked the customer to monitor the unit and make a reordering if they can.

Arrived onsite and replaced the console per previous diagnosis. All checks good. Advised customer on repair. Advised to call back in event of repeat symptoms.

Arrived onsite for a washer that seems to be filling too much for the amount of clothes that is in the unit. Upon arrival I ran the unit and found the unit operating as designed I call tech and spoke to them of my findings and they determined that the unit is operating as designed. First callSr#7738131445 I relaid this to the customer and they were not happy with this out come I called Second time and spoke to Bruce sr#7738131445 and documented everything