Service History 374 - Appliance Express

We serviced a

WHIRLPOOL DRYER

Model WED8127LC1

Near Austin, TX 78746

Jacob

Job Details: 03/17/2022

Arrived onsite for unit not responding to touch on the control panel. Customer stated that they had issues with the touch panel not responding when trying to turn it on or selecting cycles. Tested the unit and couldnt replicate the issue the customer was having as when touching the panel it was responding with no issues. Called tech line to report findings. Said to let customer know to monitor the unit if it continues to callback. When returning to order the control panel and check for voltage incase polarity is wrong causing the ACU to not respond properly. Spoke with drew got sr#7733205778. No issues at this time. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Austin, TX 78733

Jacob

Job Details: 03/17/2022

Arrived onsite for the top freezer door possibly not closed correctly as some frost buildup at the top has occurred. Said that the customer had moved the hinges on purpose for the door to swing the other way. Looked at the door and went ahead and moved the hinge back a bit up top to get the door a little more leveled. The door closed with no issues and sealing perfectly. Did let someone know that the door May a bit of play when moving the door a bit as it is normal and nothing to be alarmed about. No issues at this time. Job complete

We serviced a

MAYTAG REFRIGERATOR

Model MSS25C4MGZ00

Near Austin, TX 78749

Jacob

Job Details: 03/17/2022

"Arrived onsite unit not making ice once again. Tested the unit and unit would not fill with water when forcing harvest. Found that the water is coming through the water line but not through the door. Need to order a new freezer door. Ordered part. Office to reschedule as part needs authorization before returning. ; ordrng 1 LW11026429 (FR door), states that autho needed"

We serviced a

WHIRLPOOL DRYER

Model WED9400SZ2

Near Austin, TX 78749

Jacob

Job Details: 03/17/2022

"Arrived onsite for unit not heating. Tested the unit and it would not heat. Checked all fuses and the element and all checked good. Upon further investigation. Found that the wires at the back of the unit on the terminal block were incorrect, correctly re wired the terminal block, checked the voltage and saw it was only getting 120v. Let landlord know to get the voltage corrected will need an electrician to fix the power. No other issues at this time. Job complete.

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Austin, TX 78729

Justin

Job Details: 03/17/2022

"Arrived on site to install previously diagnosed parts. I installed the door, tub, heater, and sump. Upon swapping parts I found the middle rack right side adjuster broken. I am ordering one to return and install. Office to reschedule. Return tech to properly test the unit in diagnostics mode before leaving. ; ordrng 1 W11561080 (Rack Mount (front right side)) and 1 Research (Screw for rack mount)"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE334GPS0

Near Austin, TX 78759

Justin

Job Details: 03/17/2022

"Arrived on site for a dishwasher with an unresponsive UI. Upon arrival the customer stated that the UI would not turn on or light up at all. They tried cycling the power to it but it never worked. I tested the unit and found it responsive. I put the unit into diagnostics mode and found stored error codes F2E1 for stuck key. I then ran a test cycle and found it ran through as designed. I informed the customer on my findings and that we could replace the UI for prevention, but at the time of service it was running as designed. The customer declined any repair.

We serviced a

KITCHENAID COOKTOP

Model KECD867XSS02

Near Austin, TX 78750

Justin

Job Details: 03/17/2022

"Arrived on site for a cooktop with the middle back burner not working. I tested the unit and found the back dual burner not heating at all. I tried to remove and service the unit, but found two technicians will be needed. I informed the customer that additional fees are applied for a second tech, and that it is most likely the switch or burner itself failing. The return techs to further diagnose and adjust quote as needed. Office to reschedule.; ordrng 1 2TECHS (2 TECHS)"

We serviced a

WHIRLPOOL DRYER

Model MED7230HW2

Near Austin, TX 78750

Justin

Job Details: 03/17/2022

Arrived on site to install previously diagnosed parts. I installed the control and then tested the unit. I ran it for several minutes while monitoring temps with my thermocouple and found it running as designed. Call complete.

We serviced a

KITCHENAID COOKTOP

Model KICU500XSS00

Near Austin, TX 78750

Justin

Job Details: 03/17/2022

Arrived on site to install previously diagnosed parts. I installed the new hotplate and found the error code still present. Due to this I installed the new module and then configured the unit. I found the F47 error still occurring. I found that the display had failed upon swapping the new module. I replaced the display and then configured the unit again. I tested each hotplate with the proper induction pans and the unit was now working as designed. Call complete.

We serviced a

WHIRLPOOL RANGE

Model WFE515S0JB0

Near Austin, TX 78759

Justin

Job Details: 03/17/2022

Arrived on site to install previously diagnosed parts. I installed the glides and then tested the unit. The drawer is working as designed. Call complete.

We serviced a

JENN-AIR DISHWASHER

Model JDB9800CWP2

Near Austin, TX 78731

Justin

Job Details: 03/17/2022

"Arrived on site for a dishwasher leaking. Upon arrival the customer pointed out several spots of floor damage from the leaks. I put the unit into diagnostics mode and found stored error codes F10E3 for drying fan error, F9E1 for diverter cant find position, F9E2 for diverter stuck on, and F6E1 for low or no water. I then ran a diagnostics cycle and found the vent fan not turning on. I could not replicate a leak, but I found the water never transitioned through the different wash arms. Upon further inspection I found signs of water under the diverter. I ran the unit again and tested voltage at the vent. I found it good, but the vent was still not functioning. This indicates a faulty vent and sump/motor. I advised them to not run the unit until repaired. I am ordering the vent and will return with the sump to install. ; ordrng 1 WPW10469574 (Vent)"

We serviced a

WHIRLPOOL DISHWASHER

Model KUDS30FXSS9

Near Austin, TX 78731

Justin

Job Details: 03/17/2022

Arrived on site for a dishwasher with visibly broken parts on the upper rack. Upon further inspection I found the adjusters broken. I installed the new adjusters and then tested the unit. I found it working as designed. in full

We serviced a

MAYTAG WASHER

Model MVWC465HW3

Near Austin, TX 78730

Justin

Job Details: 03/17/2022

Arrived on site to install previously diagnosed parts. I installed the new control and then tested the unit. I ran a calibration and test cycle. Both ran through as designed. I then ran a manual high spin for several minutes and no abnormal noise occurred. The unit is running as designed. Call complete.

We serviced a

ESTATE DISHWASHER

Model TUD4700SQ1

Near Austin, TX 78724

Kevin

Job Details: 03/17/2022

"Arrived on site and inspected dishwasher and found it is unresponsive, checked power at terminal block and found no incoming power. Inspected breaker and found it is not tripped. Attempted to remove dishwasher to inspect outlet but there is multiple layers of flooring in the way and dishwasher cannot be safely removed without damaging it. House electrical will need to be inspected/corrected to correct issue, job complete"

We serviced a

WHIRLPOOL RANGE

Model AGR5330BAS3

Near Austin, TX 78724

Kevin

Job Details: 03/17/2022

"Arrived on site and per customer request adjusted each burners lowest setting. All burners adjust properly now, Job complete"

We serviced a

GE DRYER

Model DBLR333EE2WW

Near Austin, TX 78724

Kevin

Job Details: 03/17/2022

"Arrived on site and replace remaining slides, customer is now experiencing strange heating issue. I element will turn on and show power if door is open and start button is not pressed for time or is moved into a cycle position. Dryer does not heat if timer is not in a cycle position. Dryer will still start and operate normally, found airflow meter is showing vent is restricted, Took one picture. Spoke with SW heating element and timer would be needed to correct new issue. EH will discuss how to handle new issue with AHS, job complete"

We serviced a

WHIRLPOOL RANGE

Model WEG745H0LZ1

Near Austin, TX 78724

Kevin

Job Details: 03/17/2022

"Arrived on site and inspected door and found vent trim screw mount is broken, took one picture. After replacing it took one picture of the door assembled and working properly, job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ

Near Austin, TX 78721

Kevin

Job Details: 03/17/2022

"Arrived on site and found upper freezer drawer bin handle is broken, replaced freezer bin and it is now working properly, job complete"

We serviced a

WHIRLPOOL OVEN

Model KOST100ESS04

Near Austin, TX 78723

Kevin

Job Details: 03/17/2022

"Arrived on site and inspected oven and found damage due to aluminum foil used as a liner, took pictures. This cannot be repaired however Oven can still be used without any issue, job complete"

We serviced a

WHIRLPOOL WASHER

Model MVWC565FW1

Near Austin, TX 78748

Kevin

Job Details: 03/17/2022

"Arrived on site and found saved error code for long fill, found hot water is off at source, after turning it on. Cold water flow into washer is weaker than hot water flow. Sent videos to KB/service management. All other functions in manual diagnostics work properly. Washer is noisy/squeaky at the beginning of the spin cycle but quiets down after a few seconds. Inspected gearcase assembly and did not see any issues. ; ordrng 1 W11038689 (Valves)"

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FGHS2655PF

Near Buda, TX 78610

Kevin

Job Details: 03/17/2022

"Arrived on site and replace clear water line in freezer door and panel assembly. After replacement found leak is Between refrigerator liner and is spraying the compressor area. Inspected compressor area and took pictures. Found model and serial number has been removed. Discussed this with customer and found it was due to this fridge being claimed as unrepairable but resold through a used appliance retailer. no further repairs should be attempted on this refrigerator, Job complete"

We serviced a

SAMSUNG DRYER

Model DV45H7000EW

Near Mustang Ridge, TX 78610

Kevin

Job Details: 03/17/2022

"Arrived on site Inspected dryer and found it is not heating, disassembled dryer and found heating element has failed, took one picture. after replacement his dryer is heating normally, airflow meter is showing good airflow but this is a whirlpool airflow meter not a Samsung one, job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Cedar Park, TX 78613

Kimo

Job Details: 03/17/2022

Arrived onsite for refrigerator not cooling. Upon inspection I found that the evap had frozen over. I tested the defrost heater and found it showing open. I am ordering 1x defrost heater and returning with thermistor.office to reschedule when we have part ; ordrng 1 W11546610 (Defrost heater.)

We serviced a

KITCHENAID MICROWAVE

Model KMHC319ESS4

Near Cedar Park, TX 78613

Kimo

Job Details: 03/17/2022

Arrived onsite for MW making noise when in use. Upon inspection I found that the noise is coming from the turntable motor. I quoted customer for motor R/R . I am ordering 1x turntable motor and rescheduled for 03/24/22.; ordrng 1 WPW10466420 (Turntable motor)

We serviced a

WHIRLPOOL DISHWASHER

Model MDB8979SFZ2

Near Leander, TX 78641

Kimo

Job Details: 03/17/2022

Arrived onsite for dishwasher with upper rails broken. Upon inspection I found broken rails. I quoted customer for rail R/R labor only. Customer agreed and I installed new rails and tested unit and found unit operating as designed no leaks at this time. Job complete.

We serviced a

WHIRLPOOL DRYER

Model MED7230HW1

Near Leander, TX 78641

Kimo

Job Details: 03/17/2022

Arrived onsite for dryer making noise when in use. Upon inspection I found the blower wheel housing rattling. I adjusted housing and and tested unit and found that the rattle had gone. Customer confirmed. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Leander, TX 78641

Kimo

Job Details: 03/17/2022

"Arrived onsite to install previously diagnosed pats. Upon inspection I found that the new control panel didnt come with the console. I am ordering 1x console, jumper harness just in case and returning with sent parts. Rescheduled for 03/23.22.; ordrng 1 W11028004 (Jumper harness) and 1 W11305293 (Console)"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Leander, TX 78641

Kimo

Job Details: 03/17/2022

Arrived onsite for washer not going into spin and makes a screeching noise. Upon inspection I found that the splutch teeth had worn own and the belt was glazed. I replaced the sand tested unit and found unit operating as designed.job complete no leaks

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Liberty Hill, TX 78642

Kimo

Job Details: 03/17/2022

Arrived onsite for dishwasher not heating. Upon arrival I ran unit in diagnostics and found that the heater would not turn on. Upon further inspection I found that the heater element was showing open when tested at p4 4-3 connector at control. I installed new element and tested unit and found unit operating as designed. Job complete. No leaks.

We serviced a

WHIRLPOOL DRYER

Model WGD4850HW1

Near Georgetown, TX 78628

Kimo

Job Details: 03/17/2022

"Arrived onsite for dryer not drying cloths. Upon inspection I found unit heating, upon further inspection I found that the unit had no air flow with the exhaust tube connected and good flow with it disconnected. I advised customer to have a vent cleaning company come out to check his vent on the house for any clogs and cleaned. Job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM704EBS2

Near Austin, TX 78738

Leonardo

Job Details: 03/17/2022

Arrived on site to replace sump and motor element and valve. Replaced all parts test unit no leaks present. Job complete.

We serviced a

KITCHENAID OVEN

Model KEBS208SSS00

Near Austin, TX 78734

Leonardo

Job Details: 03/17/2022

Arrived on site to test unit for upper oven not getting to temp in time. Test unit and found broiler element broken. Ordering new broiler office to reschedule ; ordrng 1 WP9760774 (Broiler element)

We serviced a

KITCHENAID VENTHOOD

Model KVWB406DSS3

Near Austin, TX 78738

Leonardo

Job Details: 03/17/2022

Arrived on site to test unit for lights being dim. Will return with control board. Office to reschedule ; O-emld tckt

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Austin, TX 78738

Leonardo

Job Details: 03/17/2022

Arrived on site to test unit for unit not draining. Test unit and found disposal still had plug in not allowing unit to drain. Removed plug test unit and unit test good job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404KPS0

Near Dripping Springs, TX 78620

Leonardo

Job Details: 03/17/2022

Arrived on site to test unit for dispenser not opening. Found error 10-1 dispenser issue. Replaced dispenser test unit and unit test good job complete.

We serviced a

KITCHENAID DISHWASHER

Model KDPE234GBS0

Near Austin, TX 78748

Leonardo

Job Details: 03/17/2022

Arrived on site to test unit for unit not cleaning dishes correctly. Test unit and found unit not getting hot water. Turned the water on at the sink and water hot at the sink but dishwasher not hot at all after filling 6 times. Water never got warm at all water temp at 78?. Also found feed tube broken on the top. Ordering new feed tube office to reschedule ; ordrng 1 WPW10340745 (Feed tube)

We serviced a

WHIRLPOOL RANGE

Model WFG550S0HZ2

Near Buda, TX 78610

Leonardo

Job Details: 03/17/2022

Arrived on site to test unit for unit not staying on temp. Replaced igniter and sensor and module. Test unit and unit pre heated to 350 and holding. Job complete.

We serviced a

WHIRLPOOL WASHER

Model WFW3090JW0

Near Georgetown, TX 78633

Lou

Job Details: 03/17/2022

"Arrived on site to install previously diagnosed and ordered part. Due to the main control failure, I removed and replaced the main control and tested in diagnostics. Unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

GE DISHWASHER

Model GDT695SMJ5ES

Near Georgetown, TX 78633

Lou

Job Details: 03/17/2022

"Arrived on site to inspect dishwasher not draining. Upon further inspection, I placed the unit in diagnostics and tested and found the drain pump humming, but not draining the water from the tub. Using my shop vac, I removed the water from the unit and removed and replaced the drain pump and retested. Unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

LG WASHER

Model WM2450HRA

Near Georgetown, TX 78633

Lou

Job Details: 03/17/2022

"Arrived on site to inspect washer not draining. Upon further inspection, I placed the unit in diagnostics and tested. I found the drain pump not operating and the motor making a grumbling noise.I am ordering the drain pump and office to schedule return service. No water leaks observed during service."

We serviced a

WHIRLPOOL DRYER

Model MED7230HW2

Near Georgetown, TX 78633

Lou

Job Details: 03/17/2022

"Arrived on site to inspect dryer error codes. Upon further inspection, I placed the unit in diagnostics and checked error codes and found none. Customer advised that it was showing F6E1. I tested the unit and during testing, the display showed a message that the vents needed to be checked. I tested the units airflow with my vent test kit and two out of three tests failed. Using my borescope, I checked the vents and found that they do need to be cleaned (photo). I advised the customer of my findings and recommended they have their vents cleaned. No lint observed, within the unit, during service, job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WZF34X18DW03

Near Georgetown, TX 78633

Lou

Job Details: 03/17/2022

"Arrived on site to inspect upright freezer noises. Upon further inspection, the customer provided a video of the noise which sounded like metal on metal vibration. Upon arrival, the unit was quiet. I tested temps and they were at 8 degrees. The compressor came on and the vibration noise started, just not as loud as what was sounding in the video. I pulled the unit out and adjusted the refrigerant lines at the back near the compressor and placed the unit back in its spot. Leveled the unit and monitored for approximately 20 mins. Customer was happy with the normal noise. No water connections to unit/dry, job completed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT720PADM2

Near Georgetown, TX 78633

Lou

Job Details: 03/17/2022

"Arrived on site to inspect dishwasher not draining. Upon further inspection, I found the tub full of water. I pressed the start button for 3 seconds to turn the drain pump on and the unit drained as designed. I placed the unit in diagnostics showing error code F8E2 and cleared the code and continued with testing. The unit operated as designed. I tested two more times and it continued to operate as designed. I removed the drain pump and inspected/tested it and its good. I found the drain hose has a high loop under the sink and the hose is clear of debris.. Customer advised they have a water softener system. I made recommendations for use and care, as well as, detergent and rinse aid use. No water leaks observed during service, job completed."

We serviced a

KITCHENAID COOKTOP

Model KGCU407VSS00

Near Georgetown, TX 78633

Lou

Job Details: 03/17/2022

"Arrived on site to inspect cooktop burners not working. Upon further inspection, the customer advised that the front right and back left burners dont ignite. I tested all burners and found the burner heads on the front right and left back burners were not seated correctly which was not allowing the ignitor to arc properly. I adjusted the burner heads and retested and the unit is operating as designed. I demonstrated how the burner heads should seat on the orifice holders. No gas leaks detected during service, job completed."

We serviced a

KITCHENAID OVEN

Model KEBC247VSS02

Near Georgetown, TX 78633

Lou

Job Details: 03/17/2022

"Arrived on site to inspect wall oven control panel not responding. Upon further inspection, I found the display blank and the unit has power as I found the oven lights turn on when opening the door. I advised the customer that the issue is with the control panel (UI) and it is no longer available (discontinued).

We serviced a

WHIRLPOOL WASHER

Model WFW75HEFW0

Near Georgetown, TX 78633

Lou

Job Details: 03/17/2022

"Arrived on site to inspect washer not draining. Upon further inspection, the customer turned the breaker back on and immediately, the drain pump came on. I placed the unit in diagnostics showing error code F3E1, F9E1, F8E1. Cleared the codes and the drain pump stopped. Once I began testing, the drain pump came back on and would not turn off. I cancelled testing and unplugged the unit then blew through the sensor tube and it appeared to be clear. Attempted testing again and it failed and the drain pump would not turn off. I removed the back cover and inspected the air trap and found it completely blocked/clogged with debris. Cleaned the air trap and the opening in the tub and retested. Unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

KITCHENAID REFRIGERATOR

Model KSSC48QTS03

Near Austin, TX 78738

Luis

Job Details: 03/17/2022

"Arrived on site for water dripping from dispenser. Found when sprinkler system is running water dripping from dispenser,ordering a new valve and spigot. ; ordrng 1 WP2305235 (Spigot)"

We serviced a

KITCHENAID REFRIGERATOR

Model KSSC42FKS00

Near Austin, TX 78738

Luis

Job Details: 03/17/2022

"Arrived on site. Tested water to icemaker no water frozen line,customer has reverse osmosis doesnt need a filter,did install a filter,defrosted line tested water flow through line to icemaker passed. Informed customer if water line continues to freeze could be due to a void in the line channel causing tube to freeze.

We serviced a

KITCHENAID REFRIGERATOR

Model KSSC42FTS03

Near Austin, TX 78738

Luis

Job Details: 03/17/2022

"Arrived on site. Updated control kit on factory back order talked to management replaced cap and 2 relays on main control powered unit on,unit is no longer shutting itself on and off

We serviced a

KITCHENAID REFRIGERATOR

Model WRS973CIDM00

Near Austin, TX 78735

Luis

Job Details: 03/17/2022

"Arrived on site for no cool. Removed evaporator cover,found oil on evaporator tubing,found cap tube in heat exchanger heavily corroded,showed customer corrosion,slightly moved cap tube to further show customer and cap tube started letting out pressure. Unit is unrepairable due to leak location

We serviced a

AMANA REFRIGERATOR

Model ASI2575FRS00

Near Austin, TX 78747

Luis

Job Details: 03/17/2022

"Arrived on site for refrigerant leak. Replaced the freezer evaporator and installed a uv drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model JF36NXFXDE01

Near Austin, TX 78730

Luis

Job Details: 03/17/2022

"Arrived on site for no lights in freezer and some in fresh food. Diagnosed defective led modules,replaced all leds in freezer series,power cycled unit all leds working as designed.

We serviced a

KITCHENAID ICE MACHINE

Model KUIS15NRXB2

Near Austin, TX 78731

Luis

Job Details: 03/17/2022

"Arrived on site for no ice. Removed cover found broken wires to grid cutter,loud noise,ran diagnostics weak water flow to reservoir diagnosed unit will need grid cutter and valve. Replaced grid cutter and valve,tested water flow good water flow,no leaks. Unit passed all diagnostic test.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ02

Near Austin, TX 78757

Luis

Job Details: 03/17/2022

Arrived on site. Replaced icemaker and fill tube heater ran icemaker test passed ran fill test passed.

We serviced a

WHIRLPOOL RANGE

Model WFC150M0EB3

Near Manor, TX 78653

Matthew

Job Details: 03/17/2022

"Arrived onsite for right front burner issue. Upon inspection found right front burner failed, is sparking near receptical. Found that then switch is activated the burner goes straight to hot/ high heat. Will need right front burner and switch replaced. Contacted safety team and offered Concession #w122n11wpL1. Will order parts. Office to reschedule ; O-emld tckt"

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS3

Near Manor, TX 78653

Matthew

Job Details: 03/17/2022

Arrived onsite for range leaking gas. Upon arrival customer notified me that unit was covered for LP. Found that conversion to regulator had not been made. Covered to LP however gas would leak immediately from regulator. Will need to order regulator and valve and set regulator to LP on arrival. Office to reschedule ; ordrng 1 WP98014893 (Valve) and 1 W11346659 (Regulator)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDM06

Near Manor, TX 78653

Matthew

Job Details: 03/17/2022

Arrived onsite for damaged drawers. Customer received concession. Replaced large door bin. Will need to order crisper drawers. Office to reschedule. ; ordrng 2 W10860753 (Crisper drawer)s

We serviced a

WHIRLPOOL RANGE

Model WFG550S0HZ2

Near Manor, TX 78653

Matthew

Job Details: 03/17/2022

Arrived onsite for range cancel button not functioning. Upon arrival tested unit and found cancel button on control not functioning. All others seem to be fine. Reset unit but still did not function. Will need control replacement. Control was RWO. Office to reschedule ; O-emld tckt

We serviced a

WHIRLPOOL DISHWASHER

Model WDT720PADM2

Near Pflugerville, TX 78660

Matthew

Job Details: 03/17/2022

"Arrived onsite to replace previously diagnosed parts. Replaced sump and motor, lower rack, gasket and screen. Tested unit and unit is functioning properly. No leaks present at this time. Job complete"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Hutto, TX 78634

Matthew

Job Details: 03/17/2022

Arrived onsite to replace previously diagnosed parts. Replaced cam and belt. Tested unit in auto test and passed. Ran high spin speed test and passed without error. Unit is functioning properly and no noise at this time. Job complete

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HZ06

Near Hutto, TX 78634

Matthew

Job Details: 03/17/2022

"Arrived onsite for microwave not heating. Upon inspection found high voltage issues. Needs magnetron, capacitor and diode. Replaced parts and tested. Also invited customer to test. All is functioning properly. Job complete"

We serviced a

WHIRLPOOL OVEN

Model WFG320M0BS3

Near Pflugerville, TX 78660

Matthew

Job Details: 03/17/2022

Arrived onsite for range bottom not seated properly. Upon inspection found warped bottom. Replaced and unit is functioning properly. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDF760SADM2

Near Austin, TX 78721

Matthew

Job Details: 03/17/2022

Arrived on site for dishwasher leaking. Upon arrival found small puddle of water underneath unit. Cleaned water and tested. While testing found that unit had a very small drip coming from drain pump area. Removed pump and secured. Unit is no longer dripping. Job complete

We serviced a

WHIRLPOOL RANGE

Model WFE515S0JS0

Near New Braunfels, TX 78130

Noah D

Job Details: 03/17/2022

"Arrived on site to inspect unit for not allowing heating due to a error code, upon inspection found the units main board shorted causing the issue. Replaced board and tested. Complete"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near New Braunfels, TX 78130

Noah D

Job Details: 03/17/2022

"Arrived on site to inspect unit for not draining out larger items, upon inspection found the customer was using the normal load sizes with larger items which had caused some overload codes, cleared codes and found no issue. Instructed customer on proper use. Complete"

We serviced a

KITCHENAID DISHWASHER

Model KDTE334GPS

Near Seguin, TX 78155

Noah D

Job Details: 03/17/2022

"Arrived on site to inspect unit for leaking, upon inspection found the unit leaking from front heater holder attached to tub. Replaced tub and moved over all hardware, everything moved over normally and didnt leak. All functions worked normally. Customer will still need to have drain pipe positioning fixed by plumber. Complete"

We serviced a

AMANA RANGE

Model AGR5330BAS3

Near San Marcos, TX 78666

Noah D

Job Details: 03/17/2022

"Arrived on site to inspect unit for not heating, upon inspection found the units igniter was not getting hot enough to let out the gas. Replaced ignitor and unit worked normally. Complete"

We serviced a

GE WASHER

Model PFWS4600L0WW

Near Kyle, TX 78640

Noah D

Job Details: 03/17/2022

"Arrived on site to inspect unit for not starting and clicking on and off. Upon inspection found the units outlet was not wired correctly, instructed customer to get electrician to rewired unit. Tested on another outlet and it worked normally. Complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED25CQXFB02

Near Kyle, TX 78640

Noah D

Job Details: 03/17/2022

"Arrived on site to inspect unit for not cooling consistently. Upon inspection found the condenser coils covered in dust and some airflow blockages, instructed customer on proper load and cleaning of condensers. Complete"

We serviced a

WHIRLPOOL RANGE

Model WFE975H0HZ1

Near Kyle, TX 78640

Noah D

Job Details: 03/17/2022

"Arrived on site to inspect unit for not heating the upper elements, upon inspection found no burnt wires and a outlet that only was outputting 120v. Customer must have electrician fix outlet. Complete"

We serviced a

WHIRLPOOL WASHER

Model WTW7040DW0

Near New Braunfels, TX 78132

Andrey

Job Details: 03/17/2022

"Arrived on site to test unit for loud grinding noise, tested unit found clutch not disengaging slider all the way causing rotor to grind on the slider teeth, will need rotor, slider, clutch and possibly gear case with wash plate, to fix issue, Office to get authorization and reschedule; ordrng 1 W10775188 (Wash plate) and 1 W11393685 (Gear case) and 1 W10754448 (Clutch) and 1 W10734521 (Slider) and 1 W10754161 (Rotor)"

We serviced a

MAYTAG WASHER

Model MVWB835DC4

Near Copperas Cove, TX 76522

Tyler

Job Details: 03/17/2022

Ive done site for washer not allowing to live the lock and function to cycles. Upon arrival confirmed complaint and after further testing I found an F5E1 Lid lock failure. After further testing I found a voltage issue with ACU not sending correct power 100% of the time and hitting lidlock with high voltage spikes randomly.. Document an issue with whirlpools online technical support Sr# 7733177770.Parts needed for repairs W11400681 and w10861642. Call complete ; ordrng 1 W11400681 (Acu)

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near New Braunfels, TX 78132

Andrey

Job Details: 03/17/2022

"Arrived on site to test unit for grinding noise, customer stated that there 15 year old washed better then this unit, unit not getting enough water, and shake a lot, explained to customer how units function today and that they dont design them like before, explained all operational procedures for this unit, advised customer on how to load clothes properly to prevent excessive shaking, put unit through diagnostics cycle, all components are running great, no unusual noise detected, unit he is leveled perfectly, unit is running as designed no leaks detected job complete"

We serviced a

WHIRLPOOL FREEZER

Model WRF757SDHZ00

Near Killeen, TX 76549

Tyler

Job Details: 03/17/2022

Arrived on site for freezer LED not functioning as designed. Upon arrival confirm complaint and after further testing found that the upper LEDs in a circuit or a functioning within manufacture specs and the fault of the lights not working correctly was due to the freezer LED failing under SP W11460554B - Special Project S191AQ. At time of diagnosis I was unable to safely remove the freezer LED without causing irreversible damage to the liner/insolation due to the insulation foam completely in casing the entire led in place. Called whirlpool techline and spoke with Bruce and Andy Sr#7733210610. After following all tricks to try and remove the light safely found that unit could not be safely removed and replaced with a new LED module and techline deem unit non-repairable due to the circumstances regarding the insulation and I was instructed to update the customer and have them contact whirlpool as soon as possible in order to figure out how to resolve the issue. Call complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHW08

Near New Braunfels, TX 78132

Andrey

Job Details: 03/17/2022

"Arrived on site to test unit for no ice, customer stated that the ice maker is running good now, but the FC door has a gasket issue, tested unit found that when the door was assembled and filled with insulation bulging out in the side center fc door, every time the door is closing it rub against RC door making squeaking sound the door will need to be replaced to fix issue, office to reschedule ; ordrng 1 LW11026363 (FC door)"

We serviced a

GE REFRIGERATOR

Model GSL25JFTFBS

Near Killeen, TX 76542

Tyler

Job Details: 03/17/2022

Arrived on site for refrigerator needing to see diagnose main control defrost heater and defrost thermostat. iPhone arrival install required parts and then reassembled and tested the unit and found unit fully functioning as designed and I instructed the customer to give the unit 24 hours to stabilize temps. Customer also stated on second visit that they were noticing issues with the way the ice dispenser was dispensing crushed and cubed ice upon further inspection I found that the dispenser flap inside of the ice bucket was broken causing unit not to crush ice when needed I did in store customer did this time we would need a new dispatch sent over from American home shield before any parts could be authorized in ordered. If authorization from American home shield is acquired the following part will need to be ordered to repair the ice bucket assembly WR17X23255. Call complete ; ordrng 1 WR17X23255 (Ice bucket) and 1 Cnote (Do not order any additional parts unless a new authorization ticket is given for ice bucket repair)

We serviced a

MAYTAG MICROWAVE

Model MMV4206FZ5

Near New Braunfels, TX 78132

Andrey

Job Details: 03/17/2022

"Arrived on site to test unit for catching fire, customer stated that she put a potato on auto bake like she alway does, but this time it did not turn off, catching fire, tested unit found humidity sensor has gone bad and did not sense correctly, and the wave guide cover has melted due to potato fire, called safety to report my findings, customer does not want to repair unit due to what happened and she will always worry even after the repair, advised customer to buy new unit for peace of mind, job complete ; ordrng 1 W10557536 (Humidity sensor)"

We serviced a

MAYTAG DRYER

Model MED7230HC2

Near Killeen, TX 76542

Tyler

Job Details: 03/17/2022

"Arrived on site for dryer taking three or more cycles to dry clothes. Upon arrival confirmed issue and after further inspection found a vent hose was slightly changed by dryer. After using the vent test kit I found that airflow through the house was OK and then disassembled the unit for further inspection. I then found that the thermal fuse that goes to the probe sensors inside the drum were shorted out causing unit not to sense correct temperatures and moisture inside of dryer. Reschedule customer for March 24 of 2022 on a Thursday to complete repairs with a new main control, two sensor probes, and the sensor harness.; ordrng 1 WPW10298258 (Sensor) and 2 WP3387223 (Sensor probes)s"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ00

Near Canyon Lake, TX 78133

Andrey

Job Details: 03/17/2022

"Arrived on site to test unit for ice maker, customer stated that he has extended warranty, advised customer to call extended warranty and schedule repair,

We serviced a

GE REFRIGERATOR

Model GSH25ISXBSS

Near Killeen, TX 76542

Tyler

Job Details: 03/17/2022

Arrived on site for GE side-by-side fridge not dispensing water. Upon arrival confirm complaint and found unit had been making ice just fine and after further testing found that water was getting to the door itself but the insulation in the door is starting to fill causing the waterline to freeze over. At this time the only way to guarantee a reliable and safe repair is to order a brand new freezer door that is currently showing out of stock. Will need office to reach out to American home shield for further authorization for replacing the left side freezer door. Office to reschedule if authorization is aquired. WR78X11096 for new door (stainless); ordrng 1 WR78X11096 (Freezer door stainless)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near New Braunfels, TX 78132

Andrey

Job Details: 03/17/2022

"Arrived on site to test unit for doors not leveled, attempted to level, found that floors are not even will order shims and return office to reschedule ; ordrng 2 4387828A (Shims)s"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Killeen, TX 76542

Tyler

Job Details: 03/17/2022

Arrived on site for washer not rinsing correctly. Upon arrival customer stated that the fabric softener was being left in the machine and spread around and not being properly dissolved. Upon further inspection found no errors in diagnostics and found no failures with the agitation or spin cycles and also found no issues with the inlet valves a drain. after further investigation I found the cause was due to the owners manual the customer was given not being properly updated with the using care guide information required for the machine when using the rinse cycle and fabric softener. I took a photo in SD of the instructions for using the fabric softener settings and instructed customer on best use and conformance of methods to get the most out of the fabric softener itself and how to resolve the issue also referred customer to use the model number from the machine to download the newest updated use and care guide from whirlpools website. Unit functioning as designed call complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHB08

Near New Braunfels, TX 78130

Andrey

Job Details: 03/17/2022

"Arrived on site to test unit for no ice no water, tested unit found valve is activating, checked for water and there is no incoming water at wall connection, advised customer to call contractor to resolve this issue, job complete"

We serviced a

FRIGIDAIRE MICROWAVE

Model FGMV175QFA

Near Harker Heights, TX 76548

Tyler

Job Details: 03/17/2022

"Arrived on site for microwave tripping breaker. Upon arrival confirm complaint after further testing found that the door switches are failing and stuck due to being internally fuse together. After trying to replace the door switches I found that because of the door switches failing was due to the hinges on the door starting the band causing door to Sagun place and activate switches when unit was immediately plugged in. At this time due to hinges(NLA) failing, unit cant be repaired. Call complete"

We serviced a

MAYTAG WASHER

Model MVWB855DC3

Near New Braunfels, TX 78130

Andrey

Job Details: 03/17/2022

"Arrived on site to replace previously diagnosed rotor, clutch and slider, replaced parts, tested unit unit now running as designed,

We serviced a

WHIRLPOOL WASHER

Model MVWB855DC3

Near Harker Heights, TX 76548

Tyler

Job Details: 03/17/2022

"Arrived on site for washer banging around. Upon arrival confirm complaint and have to further inspection found an F0 E five error code indicating and off-balance load after further testing I found that the back right suspension rod was starting to fail and also found that the drainpump was ohming at 19.2 ohms after not being used for multiple days in a row and after running a drain pump test and diagnostics the om resistance jump to 21.8 ohms and according to the manufacturer specs it should be between 12 and 15 ohms. Also found amp draw to drain pump fluctuating between 3.03 and 4 A. ordrng 1 W10876600 (Drain motor)"

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS02

Near New Braunfels, TX 78130

Andrey

Job Details: 03/17/2022

"Arrived on site to test unit for F8E0 error, removed unit and set it on the floor with contractor present, pre heated unit to 350, as soon it reached temp, got a F8E0 error code, previous technicians assumed that the issue was installation due to all parts Associated with this error has been replaced, called tech line and presented all my findings, after troubleshooting with tech line unit further, noticed that unit cooling fan is not receiving proper voltage, since the control has been replaced they could not authorize replacement again without engineering approval, all findings were submitted to engineering and they will contact office on how to proceed with this unit provided Sr#7733202772, unit is still not operational, office to follow up ; O-emld tckt"

We serviced a

MAYTAG REFRIGERATOR

Model MSD2652KGW

Near Temple, TX 76502

Tyler

Job Details: 03/17/2022

Arrived on site to install previously diagnosed Audramotor assembly parts. Upon arrival installed all required parts after removing the remaining ice sitting behind the auger assembly then reassembled and tested the unit and found unit could fill icemaker dispense water and dispense ice as designed and instructed customer to give unit at least 24 hours to fill bucket back up completely. Call complete

We serviced a

AMANA DRYER

Model NED4655EW1

Near Kyle, TX 78640

Tyler L

Job Details: 03/17/2022

Arrived on site for complaints of drum not turning. Found broken belt. Installed new belt from repair kit. Tested unit and is now spinning properly. Verified heat function as well. No issues at this time. Job complete.; ordrng 1 341241

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHW0

Near Austin, TX 78745

Tyler L

Job Details: 03/17/2022

"Arrived on site for complaints of no drain. Found door will not stay latched. Found plastic pieces in the drain pump. Found drain hoses blocked, took picture. Will need new drain hoses and door latch, and likely a new drain pump as well. Quoted customer for complete repair and they accepted. Dishwasher not functional at the moment, due to the door not staying closed. Will install all new parts at once. No water leaks detected, office to reschedule. ; ordrng 1 WPW10653840 (Latch)"

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Lakeway, TX 78734

Brandon

Job Details: 03/17/2022

"Arrived on site for customer complaint of unit not heating, found power supply issue, informed customer and collected service

We serviced a

SAMSUNG RANGE

Model FX510BGS/XAA

Near Austin, TX 78745

Tyler L

Job Details: 03/17/2022

"Arrived on site for complaints of yellow flames. Found all burners producing yellow flame, some worse than others. Confirmed no humidifier is being used. Cleaned burners and orifices and tested. All burners now solid blue with just a small amount of yellow, sent video to service management. Advised customer these are impurities in the line that will burn off naturally. No gas leak detected, job complete.

We serviced a

WHIRLPOOL OVEN

Model RBS275PRS00

Near Spicewood, TX 78669

Brandon

Job Details: 03/17/2022

"Arrived on site for customer complaint of oven door handle loose, I found 2 screws loose that hold the handle and bracket in place, I tightened screws, unit tested good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ05

Near Austin, TX 78745

Tyler L

Job Details: 03/17/2022

"Arrived on site for complaints of no cool. Found RC at room temp, FC is cooling good. Ran tests 1-7 and found an open bimetal and the heater never energized. All other checks good. Ran force defrost and same result. Will need new heater, bimetal, and control to complete repair. Homeowner or maintenance will need to perform a natural defrost. The unit will need to be unplugged for at least 24 hours prior to follow up visit. No water leaks detected, office to reschedule.; ordrng 1 WP12729123 (Heater) and 1 W11260592 (Harness with bimetal)"

We serviced a

KITCHENAID DISHWASHER

Model KDTE234GWH0

Near Spicewood, TX 78669

Brandon

Job Details: 03/17/2022

"Arrived on site for customer complaint of unit not draining, found glass inside drain pump, I removed glass, unit tested good."

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW2

Near Austin, TX 78745

Tyler L

Job Details: 03/17/2022

"Arrived on site for complaints of error code. Found F9E1 long drain and F0E2 over suds error codes. Found unit stacked with dryer. Ran factory diagnostics quick test 12 and unit passed all component tests. Unit is draining strong. Verified the drain hose is at the proper height. Ran a normal cycle and monitored, and after 10 minutes the cycle stopped and gave an SD suds code. After 3-5 minutes the cycle continued, with the SD still displayed. Inspected pressure hose and found it partially restricted. Cleaned it out and cleaned out the trap as best I could. Trap on this model molded onto the tub. Ran normal quick cycle again and it completed with no issues. Unit functioning as designed. Advised maintenance to run at least 2 clean cycles with washer cleaner. No water leaks detected, job complete.Maintenance supervisor 5125170815 - Colton."

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE254ESS2

Near Spicewood, TX 78669

Brandon

Job Details: 03/17/2022

"Arrived on site for customer complaint of unit not draining, found clog in drain line by disposal, I removed clog, and ran drain pump, unit tested good."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Austin, TX 78744

Tyler L

Job Details: 03/17/2022

"Arrived on site for complaints of dishes not getting clean. Ran service test and found unit not going into wash. Installed new sump and motor assembly. Tested unit and it is now washing properly. No water leaks detected, job complete."

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US6HS00

Near Spicewood, TX 78669

Brandon

Job Details: 03/17/2022

"Arrived on site for customer complaint of burners not simmering, I adjusted all burner valves, unit tested good."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Austin, TX 78744

Tyler L

Job Details: 03/17/2022

"Arrived on site for complaints of no power. Found burned white wire at the junction box, took picture. Stripped wire back and cut off the damaged wire. Reconnected and power was restored. Ran test and unit functioning as designed. Customer concerned about the safety of the existing cord. She is good with it being a temporary fix, but would like a new cord. Advised customer that they will be responsible for the cost of the cord and they accepted. No water leaks detected, office to reschedule.; ordrng 1 W11365011 (Cord)"