We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Round Rock, Texas 78664
Scott
Job Details:
05/23/2024
"Arrived on site for fresh food section warmer then normal. Customer stated temp have gone back to normal couple days prior to visit . Ran all diagnostic tests . All checked normal. Did find some water stains in pantry control and looks like soda or something had placed up into UI control. Replaced ui and pantry control WPW10769076, W11330971. No leaks detected. Job complete"
We serviced a
MAYTAG DRYER
Model MED5030MW0
Near Buda, Texas 78610
Andrew
Job Details:
05/23/2024
"Arrived on site to test unit for not starting. Found blue wire to motor molex was not seated properly. Secured connection, unit now turning on. Found element not receiving voltage. Recommend motor replacement for bad centrifugal switch. Scheduled for 5/30. No parts replaced at this time. ; ordrng 1 WP694089 (Blower wheel) and 1 279827 (Motor) and 1 W10900067 (Cutoff)"
We serviced a
WHIRLPOOL OVEN
Model WOES5030LZ01
Near Andice, Texas 78628
Lou
Job Details:
05/23/2024
"Arrived on site to inspect wall oven tripping the breaker. Upon further inspection, I found the unit display blank. I checked the breaker and found it to be a GFCI breaker and it was tripped. I cycled power to the unit and placed the unit in diagnostics showing no error codes. I tested the components in diagnostics and the unit is operating as designed and not tripping the breaker. I tested the unit in Bake mode at 350 degrees and while testing, the builder rep arrived and advised that the unit trips the breaker when it is cooling down. Once the unit reached preheat temp, I turned it off and allowed it to cool and the unit did not fail. As a precaution, I removed and replaced the main control and retested and the unit continued to operate as designed. I attempted to contact the builder rep and left a voice message letting him know that I could not duplicate the issue and replaced the control as a precaution. Unit is operating as designed, job completed. No one available to sign for receiptW11649350"
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JW6
Near Fort Cavazos, Texas 76544
Tyler
Job Details:
05/23/2024
Arrived on site for range showing f2e1 error. Upon arrival confirmed failure and found control failing even after reset. Found control sent for repairs wasnt correct to model. Ordering W11620724 control and will need office to reschedule once availability of parts is known; ordrng 1 W11620724 (Control)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Austin, Texas 78744
Tim M
Job Details:
05/23/2024
"Arrived on site to test unit for not draining. Upon arrival unit has been disconnected from water and power. Connected to power and activated drain pump, pump is not engaging. Inspected wiring harness and found wire from drain pump wire connector at the control has came out of its spade connector. Replaced harness (W11568984) and control (W11419171) as precautionary. Tested unit, all components are properly engaging, unit is running as designed, job complete."
We serviced a
MAYTAG DISHWASHER
Model MDB7759SAB3
Near Austin, Texas 78734
Leonardo
Job Details:
05/23/2024
Arrived on site to replace console and probe. Replaced both parts test unit and unit test good job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model Wrt138ffdm03
Near Manor, Texas 78653
Ryan B
Job Details:
05/23/2024
"Arrived on site to inspect unit for not working. Upon closer inspection customer complained fc isnt cooling found gasket not seating on left side of door. Used heat gun to reform gasket, tested unit, unit is running as intended. No leaks present at this time. Job complete. NO PARTS USED"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Hillsboro, Texas 76645
Jonathan M
Job Details:
05/23/2024
"Arrived on site for a refrigerator that is not making ice. Inspected unit and work area. The customer advised that the lower icemaker is still working but that the upper icemaker does not. I ran the unit through diagnostics and found all tests pass, including icemaker, error codes. I took temperature of the freezer and found it at 6?F going through a defrost. I found the refrigerator at 37?F. I went ahead and replaced the icemaker and tested the unit. I found the unit working and operating as designed. Call complete. W11658802."
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Georgetown, Texas 78628
Lou
Job Details:
05/23/2024
"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the lower main harness and in the process, I found where the harness was damaged (photo). I calibrated the unit and then tested in diagnostics and the unit is operating as designed. Control and drain pump not needed. No water leaks observed during service, job completed. W11643701"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM06
Near Austin, Texas 78747
Tim M
Job Details:
05/23/2024
"Arrived on site to test unit for not cooling. Inspected unit and found condenser fan motor is not engaging and compressor extremely hot. Compressor has been kicking out on thermal due to condenser fan not running. Compressor windings have also been damaged due to the heat. Will need to replace condenser fan motor, and replace compressor. Unit is r600a, requesting 2 hours. Ordering parts required, no parts installed, office to reschedule.; ordrng 1 W11578915 (Condenser fan motor) and 1 W11580057 (Compressor) and 1 WPW10143759 (Dye drier) and 1 W11506635 (Access valve)"
We serviced a
WHIRLPOOL WASHER
Model WGT4027HW2
Near Austin, Texas 78731
Joe Z
Job Details:
05/23/2024
"Arrived on site for clothing caught wrapped around agitator and dryer door moves and does not stay wide open. Upon arrival,inspected unit and found clothing tie string wrapped around agitator. Removed agitator to free up string. As far as dryer door. It is operating as designed there is no spring or latch to hold door in certain position. The unit is leveled correctly. Gave customer recommendations also advised to use laundry bag for small articles. Job complete. No parts needed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM02
Near Elgin, Texas 78621
James K
Job Details:
05/23/2024
"WRT311FZDM02 Arrived on site for FC door scratched. Upon arrival, confirmed FC door was scratched. Customer also requested to switch door opening from right to left. Proceeded to replace FC door and adjust door opening direction. Unit is now functioning as designed. No water leaks present at this time. LW10642554 door FRZ and W11178521 name plate"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Killeen, Texas 76542
Tyler
Job Details:
05/23/2024
Spoke with customer and notified them gaskets still needed to be ordered and rescheduled them for 05/30/24 to complete repairs; ordrng 2 W10846057 (Gasket)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Kyle, Texas 78640
Andrew
Job Details:
05/23/2024
Arrived on site to test unit for loud noise from FC. Found ice maker wall fill chute was not installed properly. Adjusted chute and filled gap between chute and liner with silicone. Advised customer to allow 24hrs for silicone to dry. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WCG55US0HS05
Near Round Rock, Texas 78665
Lou
Job Details:
05/23/2024
"Arrived on site to inspect cooktop rusting. Upon further inspection, I found rust around the knobs on the cooktop (photo). I attempted to clean the area and the rust remained (photo). It appears the cooktop finish was not completed in this area. Also found the knobs have began to melt (photo). I am ordering the cooktop and four (4) knobs and office to schedule return service due to the availability of parts. No gas leaks detected during service. No parts installed on this visit.; ordrng 4 W11366438 (Knob)s"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Del Valle, Texas 78617
Tim M
Job Details:
05/23/2024
"Arrived on site to test unit for not being balanced. Tested unit found suspension extremely bouncy and noise comkng from under the unit. Replaced suspension (W11130362). Also replaced cam (W10721967) and shift actuator (W10913953) as precautionary. Unit is running as designed. If issue persists, recommend returning with gearcase and washplate due to washplate being seized on gearcase shaft. No leaks detected, job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Round Rock, Texas 78681
Scott
Job Details:
05/23/2024
"Arrived on site for rust on door panel. Found panel rusting above vent , no issues found with vent . Replaced panel . All checked normal. No water leaks detected at time of service . Job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HBS03
Near Lakeway, Texas 78734
Luis
Job Details:
05/23/2024
"Arrived on site for a defective compressor. Removed defective compressor,installed a new compressor and drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good. Usedwpw10143759,w11506635,w11574734"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS20
Near Jarrell, Texas 76537
David Z
Job Details:
05/23/2024
"Arrived on site to diagnose oven not heating. Customer advised that if they set the temp over 400 they get a fan speed error, F8E0. Found a history of that error present. When I tested the unit I found the blower was surging and not staying at high speed. Ordering blower to resolve. Return visit set for 5/31.; ordrng 1 W11598119 (Blower)"
We serviced a
WHIRLPOOL COOKTOP
Model JGCP436HL00
Near Austin, Texas 78738
Leonardo
Job Details:
05/23/2024
Arrived on site to replace burner heads and caps. Test unit and unit test good job complete. W11319683 x2 w11319673 w11319224
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT549SZDM04
Near Austin, Texas 78729
Joe Z
Job Details:
05/23/2024
"Arrived on site for unit making noise. Upon arrival, tenant played video of noises that matches gurgling sound I am finding. Contacted techline for assistance. Spoke with Curt. Found that the design of this unit that there is not any adjustment that can be made to slow flow of refrigerant. Unit is operating with normal sound. SR# 7739154506 job complete. No parts used"
We serviced a
JENN-AIR DISHWASHER
Model JDPSS246LL1
Near Pflugerville, Texas 78660
James K
Job Details:
05/23/2024
"JDPSS246LL1 Arrived on site for unit flashing F8E4 error. Upon arrival, ran a diagnostics while inspecting the drain pan. It was filled with water with no signs of limestone buildup on the sides of the pan. Cleared water and triggered the switch to test. The switch is working as designed. Continued to run consumer cycle. Ran for about 30 minutes and no signs of leaks. Enter diagnostics to check errors and found F8E4 and F9E2. Cleared error. Customer will monitor unit and will take pictures and video recording if the issues occurs again. Instructed customer on how to remove kick plate and drain pan for reference. No water leaks detected at this time. No parts replaced"
We serviced a
JENN-AIR FREEZER
Model JBZFL24IGX10
Near Austin, Texas 78748
Luis
Job Details:
05/23/2024
"Arrived on site for no ice. Ran diagnostic 'bf error if no ice,ran fill test failed diagnosed unit will need another icemaker and fill tube with heater. ; ordrng 1 W11515313 (Fill tube)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT314TFDW03
Near Austin, Texas 78753
Matthew
Job Details:
05/23/2024
"Arrived onsite for sealed system repair. On arrival tapped system and found flat. Removed manufacture dryer and installed dryer for access port. Charged system with 140 psi nitrogen. Lost 5 psi in 15 minutes. Could not locate any leaks. Called tech line for assistance. Spoke to Steve, SR#7739156327. Tech recommended increasing nitrogen to 250 psi. Was now loosing 15 psi in 5 minutes. Still could not find visible leak. Tech sent for review to engineering. Waiting on response . Used drier wpw10143759 and nitrogen."
We serviced a
KITCHENAID COOKTOP
Model KCGS550ESS06
Near Austin, Texas 78738
Leonardo
Job Details:
05/23/2024
Arrived on site test unit for flames to high. Customer had bought conversion kit. Found and regulator and replaced regulator test unit and unit test good job complete. W11087445
We serviced a
KITCHENAID DISHWASHER
Model KUDS30FXSS3
Near Austin, Texas 78734
Leonardo
Job Details:
05/23/2024
Arrived on site to replace sump and motor and bottom spray arm. Replaced sump and motor and bottom spray arm and new sump and motor leaking too. Will order new sump and motor and new adjuster kit office to reschedule ; ordrng 1 WPW10780877 (Sump and motor) and 1 W10712394 (Adjuster kit)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Liberty Hill, Texas 78642
Maurice R
Job Details:
05/23/2024
"Arrived onsite for refrigerator not making ice. On inspection the ice maker housing temperature was 23? the fc was 12? rc was 39?. I tested the Icemaker, it passed the harvest test. It had the E2 error message on test 56,I called for water and it filled the ice tray. On further inspection found the condenser 50% clogged, I cleaned the condenser and the temperature in the icemaker housing dropped to 16? the fc dropped to 1? the rc went to 36?. On further inspection the damper is making a really bad noise in the RC every time you open the door. Ordering the damper.Customer is going to let us know if the unit starts to produce ice. ; schdld next appmnt for 5/30 THU !"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near New Braunfels, Texas 78132
Andrew
Job Details:
05/23/2024
Arrived on site and replaced bezel(W11550898). Advised customer to periodically run cleaning vinegar through softener dispenser to assist with the prevention of softer crystalization. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ2
Near Taylor, Texas 76574
Wesley
Job Details:
05/23/2024
Arrived onsite for panel finish pealing and rusting at the bottom. Replaced panel. Unit is now cosmetically correctly advised customer on repair. W11613483
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM11
Near Round Rock, Texas 78664
Scott
Job Details:
05/23/2024
"Arrived on site for IM not working . Found damage to valve ,fill tube and extension . Looks like back of unit got hit . No damage to cabinet . Ordering IM kit . No water leaks detected,unit is not hooked up to water supply. Call to set return . No parts installed . ; ordrng 1 W10715708 (IM kit)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM06
Near Austin, Texas 78724
Ryan B
Job Details:
05/23/2024
Arrived on site to inspect unit for scratches on door. Upon closer inspection found we had wrong model number updated model number and found door brought does not match schematics of correct unit. Office to reschedule. O PARTS USED; ordrng 1 LW11026357 (Fc door)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM06
Near Austin, Texas 78724
Ryan B
Job Details:
05/23/2024
Arrived on site to inspect unit for scratches on door. Upon closer inspection found we had wrong model number updated model number and found door brought does not match schematics of correct unit. Office to reschedule. O PARTS USED; ordrng 1 LW11026357 (Fc door)
We serviced a
AMANA DRYER
Model NED4655EW1
Near Austin, Texas 78744
Tim M
Job Details:
05/23/2024
"Arrived on site to test unit for long dry times. Tested unit found all components engaging. Ran vent test and found vent is restricted not allowing heat and moisture to escape. Recommend customer to hire a professional vent cleaning service in order to restore proper airflow. Unit is running as designed, no parts installed, job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM12
Near New Braunfels, Texas 78130
Andrey
Job Details:
05/23/2024
"Arrived on site to test unit for no ice production, tested unit found found ice maker is switched off, turned on ice maker and ran cycle, ice maker is running as designed, no leaks detected job complete no parts installed"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH78519LZ00
Near Killeen, Texas 76542
Tyler
Job Details:
05/23/2024
Arrived on site for microwave sparking in inner cavity when used. Upon arrival found previous paint area had bin burned again and and increased to two inches. Documented with safety Sr# 7739107960 that nothing further could be done with liner and instructed customer to contact whirlpool. Call complete
We serviced a
KITCHENAID WINE COOLER
Model KUWR314KSS00
Near Leander, Texas 78641
Maurice R
Job Details:
05/23/2024
Arrived onsite for refrigerator in show room mode. On inspection found the door switch was stuck behind the toe plate. I adjusted the toe plate so the door switch would not get caught on the plate. The unit is operating as designed and no parts were installed on unit.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAMS0
Near Austin, Texas 78747
Tim M
Job Details:
05/23/2024
"Arrived on site to test unit for not drying dishes. Tested unit found all components properly engaging. Advised maintenance supervisor that on all plastic tub dishwashers, we highly recommend that customers use rinse aid to help with the drying process. Unit is running as designed, no parts installed, no leaks detected, job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT108FFDM04
Near Austin, Texas 78747
Tim M
Job Details:
05/23/2024
"Arrived on site to test unit for water leak. Customer stated that when ice maker is on, unit will leak from under the unit. Cycled ice maker and found that the 1/4 water line connected to valve has not been inserted fully causing water to leak. Properly inserted line into valve and ran another cycle on the ice maker, leak has been resolved. Unit is running as designed, no parts installed, no leaks detected, job complete."
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS4
Near Austin, Texas 78747
Tim M
Job Details:
05/23/2024
"Arrived on site to test unit for control not working. Attempted to started preheat cycle, start button does not work. Replaced control (W11594224) and tested, start button is now activating cycle and unit is running as designed, job complete."
We serviced a
WHIRLPOOL MICROWAVE
Model CAE2795FQ1
Near Taylor, Texas 76574
Wesley
Job Details:
05/23/2024
Arrived onsite and found unit operating with proper with to not spin out on the first go. Checked base functions and calibrated. Unit is working as designed in diagnostics. Advised customer on findings. All checks good. No parts used.
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Georgetown, Texas 78628
Paul
Job Details:
05/23/2024
Arrived onsite for a dishwasher with the detergent just setting in the bottom of the machine after a cycle. I found an F4E3 and F7E1 error and found voltage to the pump and the pump not working. I replaced the pump and motor. I deleted the errors and tested the machine. All is working as designed and there were no water leaks present at the time of service. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHV08
Near Austin, Texas 78738
Luis
Job Details:
05/23/2024
"Arrived on site. Ohmed heater,heater ohmed out correctly,replaced evap thermistor and main control,powered unit on compressor and fans powered on. Used w11558182,wpw10384183"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Del Valle, Texas 78617
Tim M
Job Details:
05/23/2024
"Arrived on site to test unit for not heating. Upon arrival customer stated unit is heating properly but her timer intermittently does not work. Could not mimic issue. Replaced timer (WPW10185992) as precautionary, tested unit, unit is running as designed, job complete."
We serviced a
KITCHENAID FREEZER
Model KRMF706ESS01
Near New Braunfels, Texas 78130
Andrey
Job Details:
05/22/2024
"Arrived on site to test unit for no ice production, tested unit found ice bin full, customer stated that its making ice but dispenser is not working, inspected and found dispenser motor ceased, will need to replace motor and shaft, ordered parts rescheduled for 5 /29 no parts installed ; ordrng 1 W10822606 (Dispenser motor) and 1 W11509548 (Shaft)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Hutto, Texas 78634
David Z
Job Details:
05/22/2024
"Arrived on site to diagnose refrigerator making loud noise when in use. Traced noise back to FC. Could hear that when the evap fan is running, there is excessive vibration noise coming through the cover. Removed cover and found the evap fan motor vibrating excessively, and noise reverberated through the panel. I replaced the fan motor and insulated the fan housing and panel. Retested and found noise was reduced to a normal level. Repair completed. Parts used - 2x W11113654, WP2315549."
We serviced a
WHIRLPOOL WASHER
Model WTW4950HW3
Near Pflugerville, Texas 78660
Gerry C
Job Details:
05/22/2024
"WRS321SDHZ08 Arrived to install previously ordered parts. I found the issue was with the connector on the capacitor and a connector repair would have sufficed, but the harness wrap had been removed and I replaced the lower harness area. The motor was not operating as expected and I replaced it and the control, including the cam and shifter to ensure integrity of the repair. No leaks observed during service."
We serviced a
WHIRLPOOL DRYER
Model med6230rhw3
Near Killeen, Texas 76543
Tyler
Job Details:
05/22/2024
"Spoke to customer regarding dryer. Customer stated unit is working as designed and doesnt need service, call complete"
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Killeen, Texas 76543
Tyler
Job Details:
05/22/2024
"Arrived on site for dryer making a random squeaky noise. Upon arrival traced noise to idler pulley. Used repair kit 4392065 and replaced belt, pully, and rollers. Found noise no longer present. Call complete"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Bastrop, Texas 78602
James K
Job Details:
05/22/2024
"WED4815EW1 Arrived on site for unit making squealing noise. Upon arrival, started unit and squealing noise happened immediately. Upon disassembly of the air duct, I found a foreign object hitting the blower wheel. Retested and still continued to squeal. Proceeded to replace repair kit that includes the idler pulley, 2 support wheels and belt. Re tested and now unit is functioning as designed. 4392065 repair kit"
We serviced a
MAYTAG DISHWASHER
Model MDB7959SKZ3
Near Pflugerville, Texas 78660
Wesley
Job Details:
05/22/2024
Arrived onsite and replaced the ui panel to repair. All checks good. W11632709
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Georgetown, Texas 78633
David Z
Job Details:
05/22/2024
Arrived on site to diagnose dryer making noise when spinning. Tested unit and confirmed rubbing on right side. Found right side panel bent inwards/damaged. Ordering new panel to resolve. ; ordrng 1 W11233548 (Panel)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Harker Heights, Texas 76548
Jonathan M
Job Details:
05/22/2024
"Arrived on site for a dishwasher that has a non-responsive control panel. Inspected unit and work area. Upon entry, I found that the consul was bubbling and the center over the user interface and all the lights were on the user interface. I found that no buttons were responding on the user interface. Ordering the console and user interface for repair. I rescheduled the customer to 5/29. No parts were installed.; ordrng 1 W11460908 (Console)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near San Marcos, Texas 78666
Andrew
Job Details:
05/22/2024
Arrived on site and installed stops(WP8565925). Unit now working as designed. Job complete.
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Seguin, Texas 78155
Andrey
Job Details:
05/22/2024
"Arrived on site to test unit for no heat, tested unit found shorted cutoffs and heater, replaced parts and tested, unit is now running as designed job complete installed 279838, W10900067"
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6HS00
Near Liberty Hill, Texas 78642
Maurice R
Job Details:
05/22/2024
"Arrived onsite for previously diagnosed parts. Found that the spark wire was bad, sparking down. Installed new wire and the center valve on to the cooktop. Tested all the burners and they are sparking and igniting now. The cooktop is operating as designed and no gas leaks detected during service. W11507531 W11246817"
We serviced a
KITCHENAID COOKTOP
Model KCED600GBL01
Near Austin, Texas 78726
Paul
Job Details:
05/22/2024
Arrived onsite for front left burner having only inner element being on while in dual high mode. Found the infinite switch not passing voltage to H1B. I replaced the infinite switch and tested unit. Unit is operating as designed. Call complete. INSTALLED W10917724 switch inf.
We serviced a
MAYTAG WASHER
Model MVW5430MW1
Near Del Valle, Texas 78617
James K
Job Details:
05/22/2024
"MVW5430MW1 Arrived on site for unit not starting. Upon arrival, customer was able to unlock unit and tub was filled with water. Emptied water with shop vac. Proceeded to enter diagnostics and found F9E1 code. Continued to perform overall diagnostics mode however lid will not lock. Replaced W11670519 latch. Re tested and still issue persists. Continued to inspect wiring harness and found lower harness to the pump is ripped (picture attached). Ordering lower harness W11643701. Next day available is May 27th. Customer agreed to reschedule for that day. No water leaks detected at this time. ; ordrng 1 W11643701 (Lower harness)"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Crawford, Texas 76638
Jonathan M
Job Details:
05/22/2024
"Arrived on site for a washing machine that is not starting a cycle. Inspected unit and work area. I did confirm the customer complaint and found at the motor would not turn. Around the unit into diagnostics and found an F6 E3 (ACU cannot hear MCU) and F7 E7 (unable to reach target rpm) error codes. I called whirlpool tech line and spoke to Chris SR# 7739147877. He advised that they have been running into this issue more frequently, and that most of the models just need a lower harness replaced. He advised to just replace the lower harness and to call back if any other issues persist. He did advise not to replace the control as he that does not think that the control is really at fault However, I am ordering the wire harness and stator and also will return with the remaining parts sent with me today. I rescheduled the customer to 6/3.; ordrng 1 W11568984 (Lower harness) and 1 W11195971 (Stator)"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near San Marcos, Texas 78666
Leonardo
Job Details:
05/22/2024
Arrived on site to replace console. Replaced console test unit and unit test good job complete.
We serviced a
MAYTAG DRYER
Model MED7230HC3
Near Kyle, Texas 78640
Tim M
Job Details:
05/22/2024
"Arrived on site to test unit for long dry times. Tested unit with vent tester, vent test is showing that airflow is restricted and not allowing air and moisture to escape. Recommended to hire a professional vent cleaning service in order to get vent tube properly cleaned. All components are properly engaging. Unit is running as designed, no parts installed, job complete."
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Austin, Texas 78723
Joe Z
Job Details:
05/22/2024
"Arrived on site for F3-E1 error. Upon arrival,ran Diane confirm F3-E1 error code for thermistor open or short. Disassembled unit to test/ inspect components. Found thermistor is good. Need to replace control. Replaced control W11565020. Test unit on both sensor and time dry. Unit is operating as designed. Job complete"
We serviced a
JENN-AIR RANGE
Model JGRP548HL05
Near Canyon Lake, Texas 78133
Andrew
Job Details:
05/22/2024
Arrived on site to test unit for small left oven not heating. Found igniter became disconnected again. Secured connection with electrical tape. Unit working as designed. No parts replaced at this time. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBB05
Near Lago Vista, Texas 78645
Maurice R
Job Details:
05/22/2024
Arrived onsite for ice maker producing to-much ice. On inspection found that the arm on the ice maker was bent. Installed a new ice maker n the unit and called for water. The refrigerator filled the ice tray up. The IM is working as designed from the factory. No water leaks detected during service.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS2
Near Temple, Texas 76502
Sterling
Job Details:
05/22/2024
On arrival verified complaint of unit stopping in cycle. Installed inlet system per previous diagnosis unit now runs longer then it did but still throws code. Original sensor was open and broken. Unit now needs water valve for low flow as source flow is good. Installed w11535094; ordrng 1 W11434044 (Water valve)
We serviced a
WHIRLPOOL RANGE
Model WEG745H0LZ5
Near Hutto, Texas 78634
Wesley
Job Details:
05/22/2024
Arrived onsite and replaced the spark module. Tested unit. All checks good. Advised customer on repair. W10860916
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS10
Near San Marcos, Texas 78666
Leonardo
Job Details:
05/22/2024
Arrived on site to test unit for unit giving door error. Found bad lower switches. Replaced interlock for bottom switch holder test unit and unit test good job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near New Braunfels, Texas 78130
Andrey
Job Details:
05/22/2024
"Arrived on site to test unit for freezing food in RC, tested unit found damper not closing properly, replaced damper and tested, unit is now running as designed, explained to customer on proper loading and advised to keep unit at recommended temperature, no leaks detected job complete installed W11645127"
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Round Rock, Texas 78681
Paul
Job Details:
05/22/2024
"Arrived onsite for washer leaking from the back. I found the fill valve weeping and leaking into the tub. I replaced the fill valve and tested the unit. All is working as designed. No water leaks are present at the time of service. Call complete. INSTALLED W11038689 REG, WATER INLET."
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Harker Heights, Texas 76548
Sterling
Job Details:
05/22/2024
On arrival verified complaint of unit not spinning. Replaced shifter and cap. Still no function. Replaced harness and verified voltage and polarity are correct. Motor also ohms out correctly. Still not functioning. Spoke to TL 7739144907 advised to install another main and motor. SW is ordering all parts for this call. Reschedule for 5/27installed w11095106 w11116592 (previous call) w11481722 and w11395618; schdld next appmnt for 5/27 MON !
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017FS0
Near Buda, Texas 78610
Leonardo
Job Details:
05/22/2024
Arrived on site to replace holder. Replaced holder test unit and unit heating for 1 minute then it stops. Will order new magnetron capacitor and diode. Office to reschedule ; ordrng 1 W10850446 (Capacitor) and 1 W11256462 (Diode) and 1 WPW10693025 (Magnetron)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Georgetown, Texas 78626
Sterling
Job Details:
05/22/2024
"On arrival verified complaint of arcing. Unit needs mag, diode, and cap but also found paint is scraped in unit and arced at all 4 corners of the rack holder. Unit will need holders and paint. Advised customer of proper tier cooking and storage when not in use. Rescheduled for 5/30 no parts installed; schdld next appmnt for 5/30 THU !"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Austin, Texas 78704
Luis
Job Details:
05/22/2024
"Arrived on site for ice build up. Found water leaking from fresh food drain,diagnosed unit will need drain extension in compressor compartment and shims to level drain pan in fresh food section. ; ordrng 1 W11661573 (Drain tube extension.) and 2 Shims (Shims)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW01
Near Round Rock, Texas 78664
Wesley
Job Details:
05/22/2024
"Arrived onsite for not cooling and took temps, found unit operating at 12 degrees and 40 degrees. Adjusted temp settings to coldest and advised customer on defrost function. Will monitor for proper function."
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Cedar Creek, Texas 78612
James K
Job Details:
05/22/2024
"WED4950HW0 Arrived on site for unit not heating. Upon arrival, unit was uninstalled (picture attached). Customer agreed to reinstall unit. While customer proceeded to reinstall, began troubleshooting unit and found cut off thermostat open. Replaced cut off. Tested unit and now unit is functioning as designed. 279816 cutoff"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Leander, Texas 78641
Miguel
Job Details:
05/22/2024
"Arrived on site for unit just stopping. Found f9e1, f0e3, f7e1. Ran test and unit did not drain. Touched the harness and unit started draining. Replaced lower harness. Ran test and found noises when actuator was activated. Removed and found splutch broken. Replaced slutch and actuator. Verified operation. Call complete. W11643701, W10721967, W11481722"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ5
Near Hutto, Texas 78634
Wesley
Job Details:
05/22/2024
Arrived onsite and found blown fuse. Used fuse during diagnostics. Determined under side wiring harness to turntable motor and light charred from excessive cooktop heat which eventually caused bare wire short. Called techline and spoke with Brandon SR#7739147386. CS talked with trade care and no repairs will be approved due to evidence of use and care causation.
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW01
Near Pflugerville, Texas 78660
Gerry C
Job Details:
05/22/2024
"WZF34X20DW01 Arrived to inspect no cool. The compressor was unable to start and clearly had a locked rotor. Office to order compressor, service port and dye drier. Please allow two hours for sealed system service. No water connections to unit. ; ordrng 1 W10750851 (Compressor) and 1 W11506635 (Service Port) and 1 WPW10143759 (Dye Drier) and 1 2HourSealedSystem (All Copper)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHB04
Near Austin, Texas 78732
Paul
Job Details:
05/22/2024
Arrived onsite for noisy refrigerator. Ran diagnostics test. Found everything to sound normal except the diffuser. The diffuser control was really loud. I replaced the diffuser control and now sounds normal. Unit is operating as designed at this time. Job complete. INSTALLED W11236851 DIFFUSER.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Canyon Lake, Texas 78133
Andrew
Job Details:
05/22/2024
Arrived on site to test unit for no cool. Found evap completely frosted over restricting air flow. Needing defrost heater assembly. Also recommend filling gap between liner and cabinet with silicone. No parts replaced at this time. Office to reschedule. 9023732999; ordrng 1 W11650662 (Defrost heater) and 2 WPW10384183 (Thermistor)s and 2 W10841140 (Silicone)s
We serviced a
MAYTAG WASHER
Model MVWB755DW0
Near Liberty Hill, Texas 78642
Miguel
Job Details:
05/22/2024
"Arrived on site with parts. Disassembled entries washer. Installed new tub, suspension, gear case, colder, clutch,rotor, stator, top panel, washplate, spanner nut, inner tub, housing and bolt. Recalibrated and verified operation. Call complete. All part installed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDHW07
Near Copperas Cove, Texas 76522
Tyler
Job Details:
05/22/2024
"Arrived on site for refrigerator with broken upper rc gaskets. Upon arrival confirmed issue and found magnet strips in gaskets falling out, replaced both gaskets w11396037(2x). Found doors sealing. Call complete"
We serviced a
WHIRLPOOL OVEN
Model WFES3030RS0
Near Canyon Lake, Texas 78130
Andrey
Job Details:
05/22/2024
"Arrived on site to test unit for error, tested unit found F3E0 flashing, open or shorted sensor, inspected and found oven sensor disconnected, secured connection and tested, unit is now running as designed, job complete no parts installed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Hutto, Texas 78634
Wesley
Job Details:
05/22/2024
Arrived onsite and repaired unit by replacing the freezer door and ensuring a good fit. All checks good. W11435361
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6HS05
Near Andice, Texas 78628
Miguel
Job Details:
05/22/2024
"Arrived on site with new valve and holder. Removed cover. Replaced center valve. Replaced front right orifice holder. Installed new screws and verified operation. Found back right burner keeps igniting. Verified connection. Order igniter, module ,and harness. Reset for wed am. W10594405, W11699921, W11246817; ordrng 1 WPW10475149 (Spark module) and 1 W11507531 (Igniter) and 1 W11561436 (Switch Harness)"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Belton, Texas 76513
Jonathan M
Job Details:
05/22/2024
"Arrived on site for a washing machine that is going off balance, and making a lot of noise. Inspected unit and work area. The customer advised that the last few washes they have run, the unit has not finished out the wash cycle and has not gone into rinse. They are having to run another rinse and spin on the unit and still clothes are coming out completely dry. I tested the suspension and found the suspension was still good. I checked the the basket and found the basket wobbling on the driveshaft, indicating a failed hub assembly. I replaced the hub assembly and ran the unit into diagnostics. I found an F0 E5 (off balance load) error code only on the machine. Around the unit to an auto test and the unit ran and operated as designed. Call complete. W10528947"
We serviced a
WHIRLPOOL OVEN
Model WOC54EC0HS20
Near Georgetown, Texas 78633
David Z
Job Details:
05/22/2024
"Arrived on site to install previously diagnosed mag and inverter to resolve mag error. Replaced mag and inverter and tested unit. Verified proper operation, water heating. Parts used - W11578959, W11578579."
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW2
Near Buda, Texas 78610
Tim M
Job Details:
05/22/2024
"Arrived on site to replaced previously diagnosed parts. Replaced clutch (W10754448), slider (W10734521), and rotor (W10754161). Ran diagnostic cycle, all components are properly engaging and unit is running as designed, no leaks detected, job complete."
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS02
Near Cedar Park, Texas 78613
Miguel
Job Details:
05/22/2024
Arrived on site for control being locked. Reset power. Verified good voltage. Still showing locked. Unplugged and verified good wiring from control to console. Still showing locked. Replaced console. Verified operation. Call complete. W11297709
We serviced a
WHIRLPOOL WASHER
Model WTW8000DW5
Near Austin, Texas 78737
Tim M
Job Details:
05/22/2024
"Arrived on site to test unit for no power. Upon arrival unit powered up with no issue. Checked voltage, unit is receiving proper voltage. Ran diagnostic cycle, all components engaged properly. Unit is running as designed, no leaks detected, no parts installed, job complete."
We serviced a
JENN-AIR ICE MACHINE
Model JUIFX15HX00
Near Canyon Lake, Texas 78133
Andrew
Job Details:
05/22/2024
"Arrived on site to test unit for no power. Customer stated he pulled unit out to check if unit was plugged into outlet. While moving unit power was restored and now working properly. Advised customer external pump may be going out. Customer stated he would monitor. No service provided, no fee collected. No parts replaced at this time."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Round Rock, Texas 78681
Paul
Job Details:
05/22/2024
Arrived onsite for a refrigerator to replace previous diagnosed parts. I accessed the compressor and tested the start capacitor finding it weak and the start device bad. I replaced the start device and capacitor then tested the refrigerator. The compressor started up and is working as designed. The FC started cooling down immediately and I had good suction and discharge temps. All is working as designed. The customer stated that some of the interior lights were not working but we checked and all the lights in the RC and FC are working at this time. Call complete. INSTALLED W10873801 START DEVICE & WPW10350564 CAPACITOR FROM PR TRUCK STOCK.
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD702MPS00
Near Spicewood, Texas 78669
Matthew
Job Details:
05/22/2024
Arrived on site for unit having defrost issues. Upon arrival unit was defrosted disassembled and found heating element reading OL. Replaced element. Unit is now functioning properly. Job complete. Used part number W11267071
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ4
Near Austin, Texas 78733
Matthew
Job Details:
05/22/2024
Arrived on site for unit not draining. On arrival Inspected and found knock out plug still intact not allowing unit to drain. Removed Knockout plug and tested. Unit is now functioning properly. job complete. No parts used on visit.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM06
Near Austin, Texas 78735
Luis
Job Details:
05/22/2024
Arrived on site for no ice. Attempted reset icemaker failed replaced defective icemaker ran reset icemaker passed harvest and filled with water. Used w11700250
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near San Marcos, Texas 78666
Andrey
Job Details:
05/22/2024
"Arrived on site to replace previously diagnosed foam strip, installed foam strip in the correct location, advised customer to monitor, if issue persists call customer service, at this time job complete installed W11159728"
We serviced a
MAYTAG WASHER
Model MVWP586GW0
Near Georgetown, Texas 78633
Sterling
Job Details:
05/22/2024
"On arrival verified complaint of unit not running. Ran diag and found latch not locking, checked voltage and main not sending voltage. Replaced and found still not locking. Replaced latch and same issue. On visual spinspection found damage to harness at main in the red wire. Replaced water valve for new harness. Unit is now operating as designed. Job complete no leaks detected during service. Installed w11205048, w11657965, and wpw10482836; ordrng 1 W10843398 (Harness)"
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Killeen, Texas 76541
Tyler
Job Details:
05/22/2024
Arrived on site for washer with broken dispenser drawer. Upon arrival confirmed issue and replaced drawer w10919352. Found unit working as designed. Call complete
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ5
Near San Marcos, Texas 78666
Leonardo
Job Details:
05/22/2024
Arrived on site to test unit for bake not getting over 275. Turned oven on to 350 and unit pre heated correctly. Tired unit up to 375 and unit heated to 375. Could not duplicate the problem at this time. ; ordrng 1 W11162730 (DSI board)
We serviced a
WHIRLPOOL WASHER
Model wtw4855hw3
Near Georgetown, Texas 78626
Sterling
Job Details:
05/22/2024
"On arrival verified complaint of leaking drain hose. External drain hose had a pin hot leak, replaced hose and unit no longer leaks. Job complete. Installed w11244231"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Andice, Texas 78628
Miguel
Job Details:
05/22/2024
"Arrived on site for handle broken from dishwasher, found stud was not secure. Removed door panel. Stud broke when attempting to tighten. Replaced studs, screws and handle. Verified operation. Call complete."