"Arrived on site for console flashing. Upon arrival on site, unit was powered off and customer stated unit was flashing and beeping constantly. Found a few buttons not responding. Ran a quick test to confirm if other issues are present. Continued to disassemble console and found console failed. Replaced new console. Retested and now buttons feel much smoother and responsive to touch. Job complete."

"Arrived onsite for previously diagnosed parts. Installed the UI, control board and the bulb. Tested unit by heating up a cup of water. The unit is operating as designed from the factory."

Arrived on site for washer making a banging sound when agitating(per customer) upon arrival confirmed noise issue and found agitator loose on gearcase. After securing bolt I found noise still present. Traced it to inner workings of gearcase and replaced gearcase under previous 02/05/24 warranty. Retested unit and found no noise present and no leaks. Call complete

"Arron site to inspect unit for humming noise coming from unit. Upon closer inspection ran diagnostic test for all fans could not replicate noise. Was shown video by customer of noise sounded as ice hitting Dan. Removed evaporator cover to confirm no excessive ice build up or obstruction. No visible issues found, fridge was set on 33 adjusted to recommended temperature. Could not replicate sound or find cause of issue. Customer stated unit did it for about a week and has subsided for a few days. No leaks present at this time. Job complete."

Arrived onsite for a refrigerator to replace the previous diagnosed parts. I used a 5/16-24 tap and cleaned the threads up in the basket. I mounted the door and put all four screws and washers in. I adjusted the FC door for proper closure and seal. Call complete.

"Arrived on site for loud noise. Noise due to ice hitting evaporator fan blade,removed cover ice on,y on upper section,defrosted ice ran heater test passed reassembled unit ran fan test passed thermistors passed,changed defrost setting to basic"

"Arrived on site for oven shuts off by itself and has tripped breaker once. Cooktop operates correctly. Upon arrival, ran diagnostics and get error code F96 temperature sensor/ control board failure. Test unit by preheating to 350. Unit preheated correctly. Heating cycles began. As unit began to go to low side of heating, the breaker tripped"

Arrived on site for dishwasher missing wheels on lower rack. Replaced wheels. Ran diagnostics. All components pass test. Call complete.

Arrived on site and tenant was not home. The office tried to reach tenant but no answer. Knocked on the door and stayed on site for 20 minutes. Office will need to reschedule. ; O-emld tckt

"Arrived on site to diagnose dryer with long dry times. Tested unit and found almost no airflow coming through unit. Found the hose was puffed up due to pressure. When I disconnected the vent hose it blew out lint, but when it's connected it's not moving any air. Let leasing / builder know that there is an issue with the ducting in the wall and the dryer itself is working as designed. Call completed."

"Arrived on site to replace previously diagnosed control board per wifi team. Replaced control and tested, unit is running as designed, job complete."

MVW7232HC2 Arrived to inspect operational issues. Service test mode had F8E1 as the only stored error and I cleared for testing. I found the cold inlet completely restricted and the hot also affected. The unit will require a replacement valve assembly. No leak observed during service. ; ordrng 1 W11614515 (Valve Assy)

"Are on site to replace control and touch screen diagnosed on previous trip. Upon closer inspection found ribbon cable faulty as well as the control and ui. Replaced, panel, control, and switch membrane. Tested unit, unit is running as intended. No leaks present at this time. Job complete."

Arrived onsite for an ice machine making thin ice again. I found decent pressure out of the fill valve and the reservoir was 3/4 from being full when the valve shut off. I replaced the reservoir drain pump again and tested the machine. The reservoir overflowed when it ran the flush cycle and filled completely full when the harvest cycle started. The unit is now working as designed. Call complete.

Arrived one for previously diagnosed parts. Installed the gasket and ice bin. The unit was off when I arrived informed the customer not to add anything hot in to the unit for 6 hrs and it wont make ice for 24 hours.

Arrived on site for not drying. Upon arrival inspected unit and found timer and knob have failed. Replaced timer with knob kit. Ran vent test and test failed. Removed vent hose and re test and test now passes. Ran a heat cycle and unit heats correctly. Unit is operating as designed. Advised customer to have vent cleaned. Explained how heat circuit issues will fail if unit is continuously used without vent being cleaned. Job complete

"Arrived onsite for ice production not able to keep up with family demand. Advised customer on design and principles of production in this model. Advised customer that unit is operating as designed but may not be capable of keeping up with family needs for a household of 6. Provided customer instruct, customer will follow up with Kitchenaid customer care. No error codes and cooling is correct. Ice is producing at the normative rate."

Arrived on site and dropped part off. Job complete.

"Arrived onsite for a refrigerator not making ice and not cooling correctly in either compartment. I found no air movement but the evaporator fan was running. I found the FC evaporator cover with frost build up on it. I found the icemaker mold full of cold water but not frozen because of the temp. I explained to the customer that this was why there was no ice. I tested the thermistors and found them good. I ran a forced defrost and found it working as designed. The top shelf in the freezer was packed with frozen product in bags and they fell off the shelf and wedged against the vents. I removed the frost from the cover, removed the cover, and found the evaporator packed in frost and some ice. I found the evaporator thermistor not mounted properly and loose. I suspect between this and the bags choking off the vents caused the defrost issue. I removed all the frost from the evaporator and tested the refrigerator. All is working as designed. Call complete."

"Arrived onsite and found unit not flowing due to crushed duct, repaired duct and advised customer on findings. All checks good."

Arrived onsite for oven tripping the breaker. On inspection I pulled unit our and metered the amp usage. The oven never draw more then 18 amps. I set the oven on bake to 425? and the breaker did not trip. If you do the convection bake it will trip the breaker and if you use broil it will trip the breaker. Called talked with Eric at WP and did a few volt checks and we came up with the breaker being weak. Customer is going to change the breaker today and will call if issues continue. If a call back happens send both control boards for upper and lower ovens. W11525530

Arrived on site to test unit for unit not responding. Test unit and unit getting 120v and board getting power. Found bad ui shorted. Relaxed ui test unit and unit test good job complete.

Arrived on site to install previously ordered parts. Replaced both tracks and both adjusters. Test unit and is operating as designed. Job complete

"Arrived on site for dishwasher leaking. Upon arrival found tub full of water. Found unit would drain although drain was functional. Found drain hose attached to disposal with cork still installed. Also found drain pipes under sink already had a separate drain connection for drain line and moved it over to that connection and kept disposal cork intact. Tested unit and found it fill cycle water, and drain as designed with no leaks. Call complete"

Arrived onsite for a range tripping the breaker. I found moisture in the bake element causing the issue. I ran a broil cycle up to 450 degrees and dried the bake element out. I ran the bake cycle up to 500 degrees and the bake element got red and the unit is working as designed. Call complete.

On arrival verified complaint of unit not running cycle. Customer states it is now working. Ran diag and found no error codes. Ran components and they all activate. Ran quick cycle and unit runs normally. Job complete. No leaks detected during service.

"Arrived on site to diagnose vent hood that is not running the fan. I tested the unit and found blower does not come on under any settings. Found power going to blower, but blower does not turn on. Replaced blower and tested. Confirmed proper function. Unit working as designed. Repair completed."

"Arrived on site for a refrigerator that is freezing items in the refrigerator section. Inspected unit and work area. The customer advised that the unit does not over freeze in the refrigerator section, but that it is not cooling in the refrigerator section. I gained access to the refrigerator and found the air return hose had been iced over, causing an airflow issue within the unit. I went ahead and attempted to steam out the air return holes and found the left hand. Return hole had insulation that had broken through the air channel and was causing no airflow on the left-hand side. I gained access to the freezer and Fran frost buildup everywhere within the freezer, indicating an air leak. I checked the door gaskets and found the door gaskets for sealing properly. I checked the liner and found two spots where the liner was pulled away from the cabinet, causing an airflow issue. I called Whirlpool Techline and spoke to Andrew SR# 7738813151. He had me send him several photos of the gaps in the liner and advise that the holes were too wide to silicone. He advised that he would send this to review, and that whirlpool would be in contact with myself or the customer depending on the next steps. Call complete."

"Arrived on site for a washing machine that is not going past the wash portion of the cycle. Inspected unit and work area. The customer advised that they were getting a buzzing noise and the units stopped washing and started to drain. They have tried to wash several other loads since and have had issues with the unit filling of water. Around the unit through diagnostics and confirmed an F8 E1 (no/low water detected during the fill) error code. I tested both valves and diagnostics and found the hot water valve, not drying any water in. Eject water pressure in van adequate water pressure coming from the wall. I replaced the inlet valve and tested the unit. The unit began to work and operate as designed. Call complete."

Arrived on site to diagnose dishwasher not cleaning dishes. Tested unit and found dead wash motor. Replaced sump and motor assembly and tested unit. Verified all working as designed with no leaks found. CAll completed.

On arrival verified complaint of motor not working. Ran diag and sump not activating but has power. Replaced sump assy and unit now works in diag mode. No leaks found. Job complete.

"Arrived onsite for dryer not drying. On inspection the heating element is working, the temperature in the unit was 135?. There was very little air flow. Pulled the vent hose found it full lent and water. The temperature with the hose off was 212?, informed the customer that the vent hose needs to be cleaned. The unit is operating as designed."

Arrived on site to test unit for slamming doors. Unit is leveled properly. Will need to order parts pertaining to the hinges and cam. Door may not have been installed properly. Office to order parts and reschedule. ; O-emld tckt

Spoke with customer in regards to repair. Gave estimate for new panel as per previous ticket notes. Customer did not want to proceed with a repair and will just replace the unit. No services rendered.

"Arrived on site to test unit for leaking water. Tested unit found fill tube extension too short causing water to miss the IM and fall below on shelf. Replaced tube and tested, unit is now harvesting and filling. Unit is running as designed, no leaks detected, job complete."

Arrived on site to diagnose refrigerator that had lights out in the FC. Examined unit and found top module out. On closer inspection I also found the left side led strip out. I replaced the top module and found lights are still out. Ordering freezer LED strip module. Return visit set for 4/10.; ordrng 1 W10876365 (Led module)

"Arrived on site to test unit for grinding sound. Found rotor retention bolt was missing causing damage to rotor, slider and gearcase. Replaced rotor, slider, gearcase and clutch. Unit now working as designed. No leaks detected. Job complete."

Arrived on site for low ice production . Ran diagnostics couple times . Water levels and flow good . Found coils caked in pet hair . Removed pet hair and instructed customer on keeping area free . No water leaks detected . Job complete

Arrived on site. Checked doors seals good adjusted hinge doors closing as designed

"Arrived on site to install previously diagnosed parts. Verified IM was needed, replaced part and tested. No error codes present, unit is filling with water and harvesting. Tested damper control and found no issues with it. There is a relay click present, than it opens and closes with no issues or restrictions. Customer was adamant that unit is making a clicking/ticking noise, at the time of service unit is making no irregular noises. Contacted techline to document SR#7738484191. Advised customer to contact customer support and see what they will do for her. At this time unit is running as designed, no leaks detected, job complete."

"Arrived onsite for washer with clothes stuck in agitator. On inspection found pair of pants leg stuck under the agitator. Went take the agitator off and found the bolt lose that holds the agitator down. Removed the pants and made sure the tub nut was tightened, it was good. Reinstalled the agitator and tightened the bolt up. I hammered the bolt tight, the unit is operating as designed and no water leaks were detected. This job covered under Appliance Express warranty. Sr 7738819367"

"Arrived on site for a washing machine that is taking several times to start a cycle. Inspected unit and work area. I ran the unit three diagnostics and found an F5 E4 (lid not opened between cycles) error code. I ran the unit through an auto test and found the unit working and operating as designed. I Estes the unit trying to start multiple cycles and found the unit starting and operating as designed. I had the customer try and start it for me and I found the customer was having a hard time starting it due to not pressing the start button directly in the middle of the start button square. I did explain to the customer that they will need to press directly in the center because even though that there is a square looking button, there is a little micro switch behind the control panel that is needed to be pressed for the unit to work. I did explain to the customer that this is how they seen it was designed and had the customer try to start it several times using the method that I showed her. The unit started working an operating as designed with the customer. I called Whirlpool Techline and spoke to Rob SR# 7738737551. He advised to make note for the repairs at this time and that the unit is working an operating as designed. Call complete."

Arrived on site to inspect unit for not producing ice. Upon closer inspection found ice maker lost home position during power outage. Replaced ice maker confirmed unit filling with water. Advised customer ice production should be flowing within 24-48 hours. No leaks present at this time. Job complete.

"Arrived on site to replace ui and control per tech line. Upon arrival customer stated unit began working the day of last repair and had t had any issues since, with at least 2 loads a day being done since prior visit. Recommend leaving unit as is currently due to numerous issues that has happened with unit. If problem comes back recommend replacing ui, and control per tech lines diagnosis of previous issues. Unit is running as intended, no leaks present at this time. Job complete."

Arrived on site and verified bin thermistor was needed for over production. Also found reservoir drain pump had mineral build up. Removed pump and cleaned also replaced bin thermistor. Unit now working as designed. No leaks detected. Job complete.

Arrived on site for no ice. Ran diagnostics icemaker not filling with water removed housing found loose connection to harness reconnected harness ran icemaker test icemaker ran through a cycle and filled with water.

"On arrival verified complaint of unit not making ice bottom ice maker, on arrival verified temps are good and top ice maker is functioning? Tried to manually engage FC ice maker and motor is bound up, replaced ice maker and fc ice maker now functions and fills, unit is now working correctly. Job complete no leaks detected during service."

"Arrived on site for water leaking into fresh food section. Removed cover found frozen drain,cleared drain flushed drain water draining correctly"

Arrived on site to replace sump and motor and didnt have the parts. Office to reschedule ; O-emld tckt

"Arrived on site to inspect dryer not heating. Upon further inspection , I found the unit plugged in. I tested the unit on Timed Dry and when I pressed start nothing happened. I verified voltage at the outlet and terminal block and while testing voltage at the block, I noticed that the interior light was on through the rear panel vent. I found the door switch lever was broken off and missing. I pressed the remaining levels closed and tested the unit and it operated as designed. I am ordering the door switch and CNOTE-PLACE ON CANCELLATIONS LIST and scheduled return service for 04/10/24. No lint observed during service.; ordrng 1 WP3406107 (Door switch) and 1 CNOTE (PLACE ON CANCELLATION LIST)"

"Arrived on site for no ice. Found water dripping from cap diagnosed a defective cap,replaced cap ran fill test,found weak flow removed filter good flow customer will need to replace filter. Water no longer leaking from new drain cap; used 1 W11023835 (Cap drain) from stock"

Arrived on site to inspect unit for basket hanging dude to broken suspension. Upon closer inspection found tub had a bunch of holes not punched through ordering tub and will return. Office to reschedule. ; ordrng 1 W11172199 (Basket) and 1 W10919191 (Wash plate)

"Arrived on site. Removed icemaker,no water in icemaker tray,ice bin less then half full,ran diagnostics icemaker passed harvest ran fill test failed due to frozen fill tube. Ordering new fill tube. ; ordrng 1 W11366500 (Fill tube heater)"

Arrived on site for washer with broken strike. Upon arrival confirmed issue and replaced strike. Tested washer and found it working as designed.call complete

"Arrived onsite and found symptoms indicating hi voltage component failure. Advised customer on repairs option to replace mag, cap and diode. Customer will not proceed to repair at this time."

"Arrived on site for oven not starting . Ran diagnostics no error codes . Found oven will not start with grill attachment plugged in .removed grill . Ran preheat . Oven is performing normally . Instructed customer to on grill attachment,also recommend having oven hooked up to WiFi . Job complete"

On arrival verified complaint of unit rusting. Rust spots wipe right off as tub is plastic. Inspected racks and rails and found no damage. Heater has a light rust on it from use but not a failure of the heater. Rust spots will wash and wipe away. Advised customer to use affresh tablets and proper use and care. Unit is working as designed. Job complete. No leaks detected during service

"On arrival verified complaint of unit making noise. Replaced timer and knobs per previous diag. Ran unit and confirmed knocking noise is coming from back right corner. Replaced bulkhead, rollers, and shafts. Confirmed vent and heater are secure and not moving. Blower housing is good and not bouncing. When back plate is removed it gets quieter. Spoke to TL Bruce 7738814528. He states cabinet will need to be replaced as it may not be square as everything else has been replaced. Spoke to GC. Instructed to speak to office. Spoke to SW and instructed to order cabinet. Ordering 1x cabinet; ordrng 1 8533643 (Cabinet)"

Arrived on site for oven door being bowed. Customer already had new doors. Removed and replaced both upper and lower front glass door. Installed nameplate. Call complete

Arrived onsite for unresponsive and found a bad power supply in dishwasher door panel. Repaired wiring. Unit is now operating as designed. Advised customer on repair. All checks good.

"Arrived on site for an ice machine. That is not making ice. Inspected unit and work area. The customer advised that the unit only seems to drop a few shavings of ice. Upon entry, I found a sheet of ice that was made over the evaporator plate, and when it went to harvest and turned on the gas valve, I found the ice was not sliding down the evaporator plate. I spoke to CS and G C, and found the evaporator plate had ridges on the Top of the evaporator plate where the welds of the plate were welded. I was advised that we would need to use fine grade sandpaper to sand those welds down to make a smooth surface for the sheet of ice to drop. I am rescheduling the customer to 4/12 to return with the necessary equipment. The customer is requesting a p.m. appointment.; schdld next appmnt for 4/12 FRI PM"

"Arrived on site to replace motor diagnosed on previous trip. While removing motor had to break blower wheel off. Replaced wheel and motor, tested unit, unit is running as designed. Job complete."

Arrived on site and replaced compressor and smoothed out welds on evap and buffed to smooth finish. Replaced evap and vacuumed system. System held pressures for 30mins. Charged to specs with 6.2oz of r134a. Allowed ice sheet to form and after about 20 mins of running heard a loud popping sound. Found condenser now leaking refrigerant. Leak is underneath shrink wrap from factory weld. Needing condenser to fix issue. Needing 2hrs on return visit. Office to reschedule. ; ordrng 1 WP2313624 (Condenser) and 1 W10843121 (Non UV)

"Arrived on site for not spinning,upon arrival, ran diagnostics and got error code F5-E3 lid will not lock or unlock. Ran a automatic test cycle and lid will not lock. Ran a normal cycle and lid would not lock. Found lid is pushed and bowed inward not allowing strike to make correct contact with latch. Corrected lid. Cleared error code and lock now operates. Ran an automatic test cycle as well as a drain and spin cycle. Unit is operating as designed. No leaks present at this time. Job complete"

"WED5620HW2 Arrived to inspect damage. I found the front panel was dented in, below the left side of the door. I removed and replaced the panel and tested. Operational test good."

Arrived on site to test unit for low flames. Adjusted regulator test unit and unit test good job complete.

Arrived on site for not making ice and water door dispenser is not operating. Upon arrival customer stated that has just replaced filter. Inspected filter and is correct. Found that unit dispenses with filter removed. Need to replace filter housing. Ordering housing. Office to reschedule.; ordrng 1 WPW10121140 (Filter housing)

Arrived onsite for previously diagnosed parts. Installed the new door on the oven. The door is operating as designed.

"Arrived on site to inspect unit for shooting water out of dispenser. Upon closer inspection found unit was having issues due to improper installation of water filter, adjusted filter, tested unit, unit is running as intended. Job complete"

Arrived on site to test unit for right front burner not igniting. Test unit and unit working at this time. Job complete.

Arrived on site for unit not making ice and control panel falling out. Found control panel does not properly secure. Tabs and holders seem to be in place. But it does not pop into place. Ordered user console and seperator. Cycled icemaker and verified operation of icemaker and of water valve. Customer said it just started working. Reset for mon. ; ordrng 1 W11642011 (Display panel) and 1 WPW10353552 (Seperator)

"Arrived on site to inspect washer noises. Upon further inspection, the customer advised that the unit makes a screeching noise constantly throughout the cycle. I placed the unit in diagnostics showing no error codes and tested. The unit operated as designed. I tilted the unit back and removed the pulley shield and found the belt has been slipping based off the rubber markings on the pulley (photo). I removed the belt and pulley and found gearcase oil on the underside of the pulley and on the splutch assembly (photo). I provided photos to the customer and advised of my findings. I attempted to remove and replace the gearcase, splutch and belt; however, when I went to remove the washplate, I found that it is seized to the gearcase spindle. I advised the customer of the situation and that I would have to order another washplate as this one might break if I force it off. I am ordering the washplate and washplate removing tool and CNOTE-LSO PER CUSTOMER REQUEST and scheduled return service for 04/11/24. The unit is operating properly and no water leaks observed during service. I will return with all prescreened parts.; ordrng 1 W10752283 (Washplate) and 1 CNOTE (LSO PER CUSTOMER REQUEST) and 1 SPECIALTOOL (WASHPLATE REMOVAL TOOL)"

"Washer is giving sensor problem and knocking. Found f0e4. Ran diagnostics and unit made a bit of noise but otherwise completed diagnostics. Called Techline. File #773881581 . Error indicates cold and hot May be switched. Hot water introduced during rinse, confirmed water valves check ok. Recommends new drawer. Removed rotor and found oil on the slider indicating gearcase is leaking again. Will need gearcase and slider, clutch, washplate, control and valve assembly. Will need authorization, advised customer we will call to schedule once approved. ; ordrng 1 Autho and 1 W10902814 (Washplate) and 1 W11449841 (Gearcase)"

Arrived on site to test unit for sitting water and not starting wash cycles. Found blue wire to drain pump was cut. Installed butt connection and unit now working as designed. Unit completed diagnostics with no issues. No leaks detected. Job complete.

"Arrived on site with parts for front center burner. Replaced orifice and burner head, verified operation. Call complete."

Arrived on site to diagnose microwave with no power to unit. Customer said it failed overnight and not when in use. Examined unit and found fuse had failed and was testing open. Replaced fuse and ran unit. Verified all working as designed. Repair completed.

On arrival verified complaint of unit not heating. Ran unit and it is cold. Checked voltage and have 240 at terminal block. Inspected unit and found 1 wire at the hi limit disconnected. Connected and ran unit. Unit runs and heats correctly no noise found. Job complete

Arrived onsite and found unit with lost touch. Reset unit and repaired touch function. All checks good. Advised customer on repair.

Arrived onsite for washer grinding noise. Found unit bellow not seated and causing squealing on spin. Seated bellow. All checks good.

"Arrived on site for a dishwasher that has a broken dispenser. Inspected unit and work area. The customer advised the dispenser door. Just does not open and showed me that when she even pushes the flap opener, but it doesnt open by itself. I inspected the dispenser and found that the spring on it had broken causing the issue. I replaced the dispenser assembly and test of the unit. Found the unit working an operating as designed with no leaks present during operation. Call complete."

"WRF767SDHZ02 Arrived to install previously ordered parts. I installed the kick plate and fan grille and tested. The customer advised that since the last repair, the machine has worked as designed. No leaks observed during service."

Arrived on site to test unit for unit turning leds on. Found shorted keypad. Replaced ui board test unit and unit test good job complete.

Arrived on site to install previously diagnose part. Inspected unit and work area. I replaced the third level rack manifold and tested the unit. Found the unit working and operating as designed. Call complete.

"KMBT5511KSS01 Arrived to inspect no heating. I found and verified the magnetron was not broadcasting and I removed and replaced the magnetron, capacitor and diode. After reassembly, the unit resumed all normal functions and heated as designed."

"Arrived on site to replace door seal and float switch diagnosed on previous trip. Replaced door seal and made flush, replaced float switch , tested unit, unit is running as intended. No leaks present at this time. Job complete."

Arrived on site for right front burner flaringup . Found wrong lp orifice in holder . Burner is flaring out and maybe building gas up . Called tech and agreed with findings . Ordering lp kit . Did double checked valve connections with liquid leak detector. No gas leaks detected at time of visit . Call to set return Sr 7738814277; ordrng 1 W11397194 (Please conversion kit)

"Arrived on site for control showing f9e0. Removed from wall. Verified voltage l1-l2=248, each to found =125. Each to neutral =125v. Neutral to ground is zero. Reset breaker. Reset connections on controls. No longer has error, verified unit is working as designed. Bake pulls 12 amps, broil pulls 17 amps. Call complete"

Arrived on site to test unit for right front burner taking 1 second to long from other burners. Test unit and unit working as designed. Left front burner is a dual burner igniting from the simmer so it takes a second longer. Job complete. No leaks present.

Arrived onsite and found unit elements tripping breaker due to moisture. Dried elements with selective preheat method. Unit is now operating as designed.

"Arrived on site ,replaced triple infinity switch . Tested unit ,burner is cycling correctly. Job complete"

Arrived onsite for refrigerator not dispensing the water correctly. On inspection the water streams seem be ok. I did a measurement test and it was set for 8 oz and gave 10oz. Recalibrated the system and now it dispense 8 oz. Customer had video of a noise and sounds like the compressor making the noise. Ordering damper pads to install. No water leaks detected during service. ; ordrng 1 4318168 (Pads)

Arrived onsite for off balance and found bad suspension and replaced the suspension. Unit is now set up and operating as designed.

Arrived onsite for fc door not opening all the way.. on inspection found that the plastic stop had got lose and wedged in the rail keeping the rail to opening halfway. I had to cut the plastic stop out to free the rail. Customer doesnt have he funds to fix the rail this week. Informed the customer that we would charge for part only if she fixes it in the next few weeks. Customer said the issue happen a couple days after the last tech was there.

"Arrived on site for unit not operating. Upon arrival,unit is unplugged. Restored power and ui automatically lights up. Control is not responding to diagnostics. Need to replace control. Replaced control and test unit. Unit began to operate but does not drain. Raised unit to inspect drain pump. Pump has correct resistance. Test voltage from control to pump and get 120. Found break in harness. Need to replace harness. Ordering harness. Office to reschedule ; ordrng 1 W11643701 (Harness)"

"Arrived on site to inspect unit for broken or missing pieces. Found power cord cut in half and insulation torn to shreds, ordering insulation and power cord and will return. Office to reschedule. ; ordrng 1 W10831279 (Power cord) and 1 W11086533 (Insulation)"

"Arrived on site to inspect wall oven microwave combo unit with the microwave turntable not turning. Upon further inspection, I tested the unit and found the MW turntable not turning. I went into the tools section and found the turntable turned off. I advised the customer of my findings and demonstrated how to check if it happens again. I recommended the customer download the Whirlpool app on their phone and connect the unit to WiFi through the app in order for the unit to continue to operate as designed. Attempted to connect the unit to the WiFi through the app and the first try failed. I provided the customer with the Whirlpool WiFi Connect Team number to contact them for assistance in connecting the unit. Unit is currently operating as designed, job completed."

On arrival. Edified complaint of crinkling sound. Found crinkle sound coming from behind unit. It is the warning label on the power cord flapping in the wind from the fans removed label. Also found both RC L and R gaskets torn. Ordering both gaskets W10830162 2x. Reschedule for 4/11; ordrng 2 W10830162 (Gaskets RC)s

Arrived on site to inspect unit for not producing ice. Upon closer inspection found valve weeping but ice maker working properly. Replaced valve and thawed out fill line. Found pressure was off causing water to not feed properly ordering a pressure regulator and will return. Office to reschedule. ; ordrng 1 W10269191 (Pressure regulator)

Arrived onsite for not progressing and ending without washing. Found broken slider. Replaced slider and tested. All checks good.

Arrived on site to test unit for condensation built up around dispenser area. Found condensation built up on and behind dispenser compartment. Found damper opening and closing properly. Recommend FC door replacement. Office to reschedule. ; ordrng 1 W11551458 (FC door)