We serviced a
KITCHENAID DISHWASHER
Model KUDS30IVWH2
Near Georgetown, TX 78633
Lou
Job Details: 09/01/2021
"Arrived on site to inspect dishwasher not working. Upon further inspection, I found selection lights on on the control panel. I placed the unit in diagnostics and tested the unit. Unit operated as designed except the element. I removed the outer door panel and control panel and tested the element and it is showing good ohms readings (19ohms) and but is not getting voltage from the control. I found the control panel had moisture on it causing the circuits to short out. I am ordering the control panel, CNOTE-LSO PER CUSTOMER REQUEST and will return with the main control. Office to schedule return service due to the availability of part. No water leaks observed during service and unit turned off at the wall for safety.; ordrng 1 WPW10250016 (Control panel white)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Leander, TX 78641
David S
Job Details: 09/01/2021
Arrived on site for freezer door replacement. We inspected the unit and work area. We found the right hand door dented. We are ordering the right hand door. The office will reschedule when we have an eta on the parts. ; ordrng 1 W11477033 (Right hand door)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Austin, TX 78745
Luis
Job Details: 09/01/2021
"Arrived on site for no cool. Compressor not powering on,installed a new starter compressor attempted to power on but failed diagnosed unit will need a new compressor. ; ordrng 1 WPW10507886 (Compressor) and 1 W11506635 (Access valve) and 1 Wpw10143759 (Drier uv) and 1 2hrs (2 hrs)"
We serviced a
WHIRLPOOL RANGE
Model WFG975H0HZ0
Near Austin, TX 78703
Jacob
Job Details: 09/01/2021
Arrived onsite to replace control panel. Replaced panel. Tested the unit. Unit tested good. No issues at this time. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 09/01/2021
Arrived on site to install previously diagnosed parts. Removed lower spray arm and installed new lower spray arm. Ran through diagnostics and lower spray arm spun as designed. Went ahead and replaced the gasket to ensure original gasket wasnt damaged from lower spray arm not spinning. Ran through two diagnostics cycles to check for leaks. None detected. Went ahead and ran a normal cycle as if the customer was using the dishwasher to check for leaks. I ran the normal cycle for twenty minutes and there werent any leaks detected. Found the front panel torque screws that mounts onto to the door were a little loose.
We serviced a
WHIRLPOOL DRYER
Model WED97HEXR0
Near Austin, TX 78737
Kevin
Job Details: 09/01/2021
"Arrived on site and inspected dryer and found its squeals when running. Disassemble Dryer and Found tension pulley is squealing. job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model GU2500XTPS7
Near Dripping Springs, TX 78620
Robert
Job Details: 09/01/2021
Arrived on job for complaints of not starting cycle. Performed a hard reset and dishwasher working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ01
Near Austin, TX 78749
Luis
Job Details: 09/01/2021
"Arrived on site for no ice. Diagnosed a defective heater on icemaker unit will need a new icemaker
We serviced a
WHIRLPOOL WINE COOLER
Model WUW35X24DS02
Near Austin, TX 78733
Kevin
Job Details: 09/01/2021
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS1
Near Round Rock, TX 78681
Wesley
Job Details: 09/01/2021
Arrived onsite and found unit operating with plugged disposal. Cleared plug. Unit is now operating as designed. Advised customer on repair..
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Austin, TX 78735
Leonardo
Job Details: 09/01/2021
Arrived on site for install of previously diagnosed part. Installed new bottom spray arm. Job complete.
We serviced a
GE REFRIGERATOR
Model GFD28GSLESS
Near Georgetown, TX 78628
Tommy
Job Details: 09/01/2021
"Arrived onsite for refrigerator having inconsistent temps, upon arrival found unit defrost and fans operating correctly. But found unit rear and condenser covered in dust limiting all air flow causing long defrost cycling, cleared and cleaned took photos to document, also found rc temps set at 34 also likely contributing to issue. Spoke with customer on recommend temps.
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW01
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 09/01/2021
Arrived on site for Freezer power randomly shuts off and turns on causing food spoilage. Customer stated the freezer lost power back in June of this year. When she found it not running she unplugged it then plugged it back in to the GFCI. THE GFCI did not trip. She then adjusted the control to recommended and it has remained operational since then. Took temps and freezer temp was cooling at 1 degree. Compressor was running strong and freezer door had a great seal. Found customer had freezer plugged in with a surge protector and surge protector was plugged into a GFCI. Surge protector was a multi outlet surge protector with a long cord. Recommended customer purchase a single outlet surge protector that plugs directly into the GFCI. Freezer running as designed.
We serviced a
UNKNOWN VENTHOOD
Model WVW53UC6FS3
Near Austin, TX 78731
Taylor M
Job Details: 09/01/2021
"Arrived on site to diagnose vent hood fan rattling/making lots of noise. Upon arrival I found that the fan only makes noise on the high setting and the bearings are starting to fail causing the shaft to wobble, i am ordering a new blower fan to complete the repair. Office to reschedule when the part arrives. ; ordrng 1 W11354646 (Blower fan)"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Cedar Park, TX 78613
David Z
Job Details: 09/01/2021
"Arrived on site to diagnose washer that seems to intermittently stop draining. On arrival attempted to put unit in diagnostic mode, and got a white screen several times. Had to power cycle 2 times to get into diag mode. Tested several items and got no response. Checked drain pump and found broken wire in the harness. Unit needs new electronics, lower harness and May also need drain pump. Ordering needed parts. Office to schedule when all parts present.; ordrng 1 W11405458 (Lower Harness) and 1 W11478519 (UI Panel)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017FS0
Near Austin, TX 78723
Scott
Job Details: 09/01/2021
"Arrived on site , replaced control . Unit is running normally but not heating . Replaced cap, mag and dioed . Unit is now heating to whirlpool specs . Job complete ."
We serviced a
KITCHENAID DISHWASHER
Model KDTE234GPS1
Near Liberty Hill, TX 78642
Kayman
Job Details: 09/01/2021
Arrived onsite for dishwasher leaving rust spots on the inside of the tub and inner door. I found F2E1 stored on the unit. I removed the outer door panel and inspected behind the dispenser. No rust. I inspected the rails and racks but could not find the source of rust. I removed the water line and did not see any rust in the connections. I called techline to report SR#7731644300. They recommended the Customer having the water checked for high iron content as we could not trace the rust to the unit at this time
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Bastrop, TX 78602
Matthew
Job Details: 09/01/2021
"Arrived onsite to replace previously diagnosed parts. Replaced gearcase, motor, belt, cam and capacitor. Calibrated and tested unit. Unit is functioning properly. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near China Spring, TX 76633
Al
Job Details: 09/01/2021
Arrived on site and inspected dishwasher for newly purchased home. Confirmed the complaint and found there is NO water source to the unit. Customer called builder to correct the plumbing issues. Job complete
We serviced a
GE DRYER
Model Gfdn110el0ww
Near Round Rock, TX 78681
Wesley
Job Details: 09/01/2021
Arrived onsite and found Obstruction on slide. Corrected unit issue and eliminated squeak. All checks good.
We serviced a
KITCHENAID DISHWASHER
Model KDTM704ESS0
Near Austin, TX 78704
Leonardo
Job Details: 09/01/2021
Arrived on site for complaints of knocking noise from dishwasher. Tested unit and heard unit making knocking noise. Fans and valves were good. Started to replace the sump and motor assembly and found that the new part was damaged in the box. Will order new part to be installed on the next visit. Office to reschedule.; ordrng 1 W10861526 (Sump and motor)
We serviced a
WHIRLPOOL DRYER
Model WHD5090GW0
Near Austin, TX 78739
Kevin
Job Details: 09/01/2021
"Arrived on site and replaced part diagnosed by previous technician, job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model ADB1400AGS3
Near Kyle, TX 78640
Leonardo
Job Details: 09/01/2021
"Arrived on site for complaints of no power to dishwasher. Found burnt wire nut on black wire. Cleaned wires and secured with new wire nuts. Tested unit, working properly. Job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Leander, TX 78641
Kayman
Job Details: 09/01/2021
"Arrived onsite to install previously diagnosed parts. I installed the pantry, drawer pantry UI, FC motor, dispenser UI and added shims to the RC drain pan. I restored power and the unit and it is working as designed.No leaks detected during time of service. Job complete."
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6HS00
Near Georgetown, TX 78628
Wesley
Job Details: 09/01/2021
Arrived onsite and found right front knob had caught fire from a gas leak from the right front Valve. Ordering valve and knob to repair. ; ordrng 1 W10859922 (Valve)
We serviced a
WHIRLPOOL WASHER
Model WTW8120HC0
Near Georgetown, TX 78633
Lou
Job Details: 09/01/2021
"Arrived on site to inspect washer not working. Upon further inspection, I found the unit plugged in and control panel not responding. I verified voltage at the outlet and the main control. Diagnostics LED is not flashing. Tested VDC at the J14 and got good voltage. I am ordering the main control and CNOTE-LSO PER CUSTOMER REQUEST and office to schedule return service due to the availability of the part. Unit left unplugged for safety and no water leaks observed during service. ; ordrng 1 W11419052 (Main control) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"
We serviced a
KITCHENAID REFRIGERATOR
Model KSSO48FTX02
Near Lakeway, TX 78738
Brandon
Job Details: 09/01/2021
"Arrived on site for customer complaint of unit not cooling, found failed inverter board, ordering inverter. ; ordrng 1 W10629033 (Inverter)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS08
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 09/01/2021
Arrived on site to install previously diagnosed parts. Removed magnetron diode and capacitor. Installed new magnetron capacitor and diode. Tested microwave and it is heating as designed. Job completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Round Rock, TX 78664
Jimmy J.
Job Details: 09/01/2021
"Arrived on site for THERE ARE A FEW ICE CUBES IN THE BIN, BUT WILL NOT RELEASE THEM. SOMETIMES THERE IS LOTS OF ICE,BUT OTHER TIMES WE CANNOT GET ANY. THE REFRIGERATOR IS 3 MONTHS OLD, BOUGHT NEW VIA COSCO. Customer explained they felt the ice maker wasnt producing enough ice. They showed me how they use all the ice inside the bin once the bin is full for a pitcher of iced tea and it takes 24 hours for the ice maker to start filling the bin again and up to 72 hours to fill the bin completely. Ice maker working as designed. Job completed."
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Bastrop, TX 78602
Matthew
Job Details: 09/01/2021
"Arrived onsite for washer not spinning clothes out completely. Upon arrival found panel non responsive. Removed cover and could see led on control board illuminated but no power to panel. Removed panel for inspection and found failed power connector. Will need to order and replace console and potentially control board. Once console is replaced will need to run full diagnostics on unit. Will need AUTHO for console and control, other parts may be necessary. Office to reschedule ; ordrng 1 W11316246 (switch-wl) and 1 W11319991 (CONSOLE )"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ5
Near Briarcliff, TX 78738
Leonardo
Job Details: 09/01/2021
"Arrived on site to check unit for vent issues. Found vent motor working properly. No air leaks detected on the unit. Air flow is good, unit working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW1
Near Georgetown, TX 78626
Tommy
Job Details: 09/01/2021
"Arrived onsite for washer making banging noise. Upon arrival couldnt get unit issues to repeat found unit operating as designed and no error codes, spoke with customer on loading, tested suspension found it operating correctly. Found unit doesnt have sound pads on side or front which could cause an issue if overloaded in the future. Job Completed."
We serviced a
GE DRYER
Model GTDP740GD1WW
Near Austin, TX 78703
Jacob
Job Details: 09/01/2021
Arrived onsite for customer accidentally ripping out the sensor rods in the dryer. Replaced rods. Tested the unit. Unit tested good. No issues at this time. Job complete.
We serviced a
WHIRLPOOL DRYER
Model WED5620HW1
Near Round Mountain, TX 78663
Robert
Job Details: 09/01/2021
Arrived on job for complaints of no power. Found the console not working. Power supply good. Will need console and control to complete. ; ordrng 1 W11378949 (CONSOLE ) and 1 W11388040 (CONTROL ) and 1 W11459337 (HARNESS )
We serviced a
KITCHENAID RANGE
Model KSGG700ESS2
Near Austin, TX 78757
Taylor M
Job Details: 09/01/2021
"Arrived on site to diagnose range with LF burner not working, upon arrival the customer demonstrated, I found that the burner isnt operating properly but the gas is coming through and the igniter is working as designed, I am ordering the burner head and cap and the orifice assembly just in case. I called and spoke with Teresa with safety to document my findings, office to reschedule when the parts arrive. ; ordrng 1 W11443577 (Burner heads) and 1 W11436986 (Flame spreader) and 1 W11230090 (Left front orifice assembly)"
We serviced a
MAYTAG WASHER
Model MVWB765FW0
Near Dripping Springs, TX 78620
Robert
Job Details: 09/01/2021
Arrived on job for complaints of material stuck underneath agitator. Removed material.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM01
Near Leander, TX 78641
Wesley
Job Details: 09/01/2021
Arrived onsite and replaced freezer door and fridge door and nameplate. Unit is now operating as designed. All checks good. Advised customer on repair.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Leander, TX 78741
David S
Job Details: 09/01/2021
"Arrived on site for cooktop tripping breaker. Gained access to the back of the unit to perform a continuity test between the spark igniter harness. Harness checked good. Then we attempted to use the unit and it tripped the breaker. We reset breaker then put unit into bake and the unit worked. Upon further inspection we found that the unit was on a AFCI breaker. We the tested cooktop on another outlet and unit worked as designed. We then contacted tech line and explained issue to JR sr# 7731650600 W11525530. Then explained to customer that they may have to get an electrician come out and replace that AFCI breaker, job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Leander, TX 78641
David Z
Job Details: 09/01/2021
"Arrived on site to diagnose dishwasher not running wash motor. Found error codes F4E3 wash motor not running, F6E4f flood switch open, F7E1 no heat. Ran unit and wash motor never came on, but did verify power at motor. Replaced sump and motor assembly and retested unit. Verified unit working as designed. Call complete, no leaks found."
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Dripping Springs, TX 78620
Lou
Job Details: 09/01/2021
"Arrived on site to inspect wall oven/microwave combo unit turntable not working. Upon further inspection, I placed the unit the settings mode and found the microwave turntable had been turned off. Tested the microwave and it is operating as designed. I demonstrated the functions of the unit to the customer and assisted the customer in connecting the unit to WiFi. Advised the customer if they had any questions regarding WiFi to contact the Whirlpool WiFi connect team and gave them their number. Made recommendations on use & care. Unit is operating as designed, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Lago Vista, TX 78645
Justin
Job Details: 09/01/2021
"Arrived on site to install previously diagnosed parts. I installed all three parts and then tested the unit. I verified water would flow through the drain pan, and it did. I ran test 3 in diagnostics and verified the fan was functioning. It functioned as designed. I then waited for a frost pattern and found the unit cooling as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Round Rock, TX 78681
David S
Job Details: 09/01/2021
"Arrived on site for refrigerator not cooling/ loss of cooling. We checked pressures at compressor and dryer found none. Then proceeded to replace. Compressor, dye dryer & rc evaporator. Then check for leaks after repairs found none. Then vacuumed the system and recharged system with 5.5 oz of r134. The ran unit through diagnostics cycle and found unit operating as designed, we found pressures while cooling the freezer at 0 low and 145 high. Job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KSRA25ILSS02
Near Round Rock, TX 78665
Tommy
Job Details: 09/01/2021
Arrived onsite for refrigerator side not cooling. Upon arrival found unit freezer operating as designed including fans. Found your air diffuser on rc side not allowing air in Office to reschedule upon receiving parts.; ordrng 1 WP2182179 (Cam) and 1 WP2216112 (Diffuser)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Leander, TX 78641
David S
Job Details: 09/01/2021
Arrived on site to install door and found that we were sent with wrong color door (see pix). Solved light issue by tightening bulb in socket. Tested unit and found turn table/ motor operating as designed.Ordering s.s door. The office will reschedule when we have an eta on the part.; ordrng 1 W11173813 (Microwave door)
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JW0
Near Manor, TX 78653
Matthew
Job Details: 09/01/2021
Arrived onsite for range cooktop not functioning properly. Upon inspection found unit to be operational. Customer is experiencing coil regulatory system. This is normal operation for current coil heating elements and is not an indication of problems with the coils. Ranges and cooktops using this type of burner are now equipped with temperature-limiting coils to further reduce the risk of unattended cooking fires. Instructed customer on proper use. Job complete
We serviced a
GE DISHWASHER
Model GDF620HMJ0ES
Near Round Rock, TX 78665
David Z
Job Details: 09/01/2021
"Arrived on site to install previously diagnosed parts to resolve dishwasher not running. Installed new flood switch to resolve old flood switch being stuck in flood state. Replaced drain pump due to it leaking, and inlet valve due to slow fill. Installed new fill line. Retested unit and verified all is working as designed. Call complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS00
Near Leander, TX 78641
Justin
Job Details: 09/01/2021
"Arrived on site for a refrigerator making loud noises, and collecting water on the bottom. Upon arrival the customer stated the water would sometimes collect at the bottom back of the crisper drawer. I could also hear the sound, which was a loud refrigerant spitting noise noise. The customer said this noise is constant. I checked temps and found the FC at 0?F and the RC at 50?F. Upon further inspection I found the RC evap frosted over. This indicates a cooling or defrost issue. I put the unit into diagnostics mode and found none of the airflow components making the noise, and working as designed. I ran test 40 and found the noise coming from the compressor in the back. I gained access to the back of the unit and found a SS repair was done on it. I found they had drilled a hole into the line and routed a new cap tube through the back and down to the compressor (pic in SD).
We serviced a
WHIRLPOOL RANGE
Model JJW8130DDS
Near Buda, TX 78610
Leonardo
Job Details: 09/01/2021
Arrived on site to remove control board to get rebuilt. Took pictures of wire connections. Removed control board. Office to reschedule ; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS04
Near Austin, TX 78746
Luis
Job Details: 09/01/2021
Arrived on site for no ice. Ran diagnostics good air flow,ran harvest test icemaker not running through harvest test,replaced icemaker ran harvest test passed ran fill test passed
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS03
Near Georgetown, TX 78633
Lou
Job Details: 09/01/2021
"Arrived on site to inspect wall oven/microwave combo control panel issues. Upon further inspection, I placed the unit in diagnostics and checked error codes and found F6E4. Cleared the code and also found that the tone on the control panel is not making sound. When I attempted to take the unit out of diagnostics, the display would jump screens. I removed and replaced the main control and control panel and cycled power in between replacements. I recommended that the customer connect the unit to WiFi in order to receive software updates and for the unit to operate properly. Job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS0
Near Austin, TX 78724
Jacob
Job Details: 09/01/2021
Arrived onsite for unit not washing the dishes. Tested the unit. Upon further investigation. Found that the sump and motor was not working. Replaced sump and motor. Tested the unit. Unit started washing. No leaks at this time. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM05
Near Leander, TX 78641
Justin
Job Details: 09/01/2021
"Arrived on site for a refrigerator with the door staying open after shutting it. Upon arrival the customer stated that when they close the RC door, the FC door will open and stay open. I tested the unit and could not replicate the issue. I inspected the hinge, cam, and gasket. I found them in good shape and working as designed. I advised the customer on not over filling the freezer and making sure items are not pushing against the door. The unit is working as designed. Call complete."
We serviced a
KITCHENAID OVEN
Model KOSE507ESS
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 09/01/2021
Arrived on site to diagnose an oven that is not posing on. Found thermal fuse in control area open preventing power from reaching control. Replaced thermal fuse and tested unit. Found all is functioning properly at this time.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Austin, TX 78744
Jacob
Job Details: 09/01/2021
Arrived onsite for the right stopper falling off and top rack having rust. Customer thinks that the rails may be bent. Ordered parts. Office to reschedule ; ordrng 1 W10909088 (dishrack upper) and 2 WP3385089 (track)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM02
Near Lago Vista, TX 78645
Justin
Job Details: 09/01/2021
Arrived on site to install previously diagnosed parts. I installed the rails and brackets. The door was now opening and closing as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model JS48NXFXDE01
Near Georgetown, TX 78628
Kayman
Job Details: 09/01/2021
Arrived onsite for refrigerator making grinding noise at hinge on the RC side. Upon arrival I confirmed the complaint. Customer states the last repair lasted for about an hour before failing again and seems to be worse than before. I called techline to report. SR#7731643478 tech line Recommended replacing both hinges to remedy the issue. I am ordering both hinges and a 2 man 2 hour job. NEEDS 2 MAN. office to R/S due to part availability.; ordrng 1 W10691136 (Hinge top right) and 1 W10691534 (Hinge right bottom)
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FRS6HR35KB1
Near Austin, TX 78723
Scott
Job Details: 09/01/2021
"Arrived on site for ice maker making too much ice . Found bail arm not moving . Replaced icemaker . Ran harvest, all checked normal.
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFC2062FEZ01
Near Dripping Springs, TX 78620
Robert
Job Details: 09/01/2021
Arrived on job to replace previously diagnosed part. After replacement still no water to icemaker. Checked harness for path and non found the harness damaged
We serviced a
MAYTAG DRYER
Model MGD5630HC1
Near Austin, TX 78750
David Z
Job Details: 09/01/2021
Arrived on site to install sound deadening material to stop unit rattle. Installed sound pads in metal contact points and foam seal on blower cover. Ran unit and found no abnormal noises at all. Unit working as designed. Call complete.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Georgetown, TX 78626
Tommy
Job Details: 09/01/2021
Arrived onsite for washer not latching. Upon arrival found unit latch was bad
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBFN506ESS00
Near Austin, TX 78731
Luis
Job Details: 09/01/2021
"Arrived on site for no ice. Ran icemaker no water entering icemaker,removed valves tested primary valve good water flow when power sent to valve,tested secondary valve no water diagnosed a defective valve. Replaced secondary valve,ran icemaker through a harvest test passed icemaker filled with water.
We serviced a
WHIRLPOOL COOKTOP
Model WCE55US0HS01
Near Bastrop, TX 78602
Matthew
Job Details: 09/01/2021
Arrived onsite for LR burner not functioning on cooktop. Upon inspection found failed knob. Replaced knob and tested. Unit is functioning properly. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HWH00
Near Pflugerville, TX 78660
Taylor M
Job Details: 09/01/2021
"Arrived on site to diagnose refrigerator and freezer compartment with led modules that are out, upon arriving I found that the left back corner led module of the refrigerator compartment was causing the lights to dim, I replaced that led module and the led modules are now operating properly as designed in the refrigerator and freezer compartment. Job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD608ESS01
Near Leander, TX 78641
Justin
Job Details: 09/01/2021
"Arrived on site for a refrigerator with an ice maker overflowing with water. Upon arrival the customer stated that the unit would leak at the bottom, but not in the actual FC. He found that when he turned the IM off it stopped. He also stated that it takes roughly 24 hours to creat a small amount of water at the bottom. The unit also made a gurgling sound the day it leaked. I checked temps and found the FC at 3?F and the RC at 36?F. I jumped the the fill and observed the bottom of the unit. I could not replicate a leak. I did not find any air leaks on the gasket or frost build up anywhere. I saw no cracks on the lines at the bottom, drain pan was in good shape, and housing seemed fine. I found no water build up at the bottom of the FC either. I called techline and spoke to Andrew. Techline system was down, so we could not get an SR#. We found that the unit had only leaked once back in June, and the customer has kept the IM off since then. He recommended replacing any part that has anything to do with the water to the IM due to it seeming intermittent. Ordering the filter housing, IM water tube, a few fittings, and will return with the parts on hand. Ordering g a two man for this due to how close it is to the wall. Office to reschedule. ; ordrng 1 WPW10121140 (Filter Housing) and 1 W11212166 (IM Water Tube Fitting) and 2 WP2300868 (Fitting)s and 1 TwoMan (Two Man)"
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near New Braunfels, TX 78132
Andrew
Job Details: 09/01/2021
"Arrived on site to test unit for leak, found top left rear corner has dent separating tub panels causing leak,needing tub and insulation wrap to fix issue, requesting 2 hours on return visit office to reschedule.; ordrng 1 W11409866 (Tub assembly) and 1 W11553445 (Insulation wrap) and 1 W11416363 (Sump and motor)"
We serviced a
WHIRLPOOL OVEN
Model RBS305PDB12
Near Canyon Lake, TX 78133
Andrew
Job Details: 09/01/2021
"Arrived on site to inspect unit for broken glass, found inner glass broken, replaced glass, tested unit, unit working as designed, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ET1FTTXKB01
Near Canyon Lake, TX 78133
Andrew
Job Details: 09/01/2021
"Arrived on site to test unit for RC not cooling, tested unit and found control and bimetal not communicating properly, replaced control and bimetal and tested unit working as designed no leaks detected job complete."
We serviced a
WHIRLPOOL DRYER
Model MGD8630HW1
Near Austin, TX 78731
Taylor M
Job Details: 09/01/2021
"Arrived on site to diagnose dryer not sensing wet clothes properly. Upon arriving the customer informed me that they had the vents cleaned out and checked. I put the unit into service diagnostics and verified no fault codes, I found that the unit has no issues with either moisture sensor and verified their functionality. I instructed the customer of proper load utilization and informed her the unit is functioning properly as designed. Job complete."
We serviced a
MAYTAG WASHER
Model MVWB855DC3
Near Hutto, TX 78634
Jimmy J.
Job Details: 09/01/2021
"Arrived on site for Maytag washing machine - lid broken Pau.Marti 8.12.2021. Found left side hinge bracket and mounting brace had broken off from lid mount. Took pictures in quick pics of damage. Lid was on back order. Ran diagnostics and got F5E2. No other codes came on. Cleared lid lock error. Will return with Lid, spring Hinges, and will be ordering left WP8563965 and right WP8572974 lid hinges. Noticed a nickel lodged between wash plate and basket. Will remove wash plate to remove nickel upon return. I was able to remove the left side lid hinge completely in order for the lid to close and lock to allow the customer to use the washer until we return. Explained they needed to be cautious while opening and closing the lid and to support the left side of the lid when opening and closing it to prevent it from damaging the already damaged lid more making it inoperable all together. They understood how to use it until we can return so they can wash clothes for the time being. I will replace both left and right 90 degree lid hinges and lid. Spring hinges may be crooked and why the lid cracked on the left side. Spring hinges may or may not be necessary to replace. Will determine once the new lid and 90 hinges are installed. ; ordrng 1 WP8563965 (Left hinge) and 1 WP8572974 (Right hinge)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near Liberty Hill, TX 78642
Kayman
Job Details: 09/01/2021
"Arrived onsite for dishwasher not operating. Upon inspection of the diagnostics table I found F8E4 stored in the unit. I found the float tray full of water and over flowing. I cleared the water and tested the unit again. I found some over sudsing but otherwise the unit is working as designed. I ran diagnostics again and called techline. They had me run the unit in Normal operation and it did not over fill, water stayed within parameters they did not recommend any repairs at this time I will advise the customer on loading and soap usage. Techlines SR#7731416884. No leaks detected during time of service. Job complete."
We serviced a
KITCHENAID DISHWASHER
Model KDTE104ESS4
Near Dripping Springs, TX 78620
Robert
Job Details: 09/01/2021
Arrived on job to answer questions and check for leaks. No leaks detected at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Austin, TX 78723
Scott
Job Details: 09/01/2021
"Arrived on site ,replaced harness , support and UI . Ordering pan front and support . Ran diagnostics all checked normal. Call to set return ; ordrng 1 W11175811 (Pan front) and 1 W10469177 (Support pan)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Austin, TX 78738
Robert
Job Details: 09/01/2021
Arrived on job for complaints of error code. Called SW and determined that the sump is causing heat issue with pump motor.; ordrng 1 W11416362 (SUMP )
We serviced a
JENN-AIR REFRIGERATOR
Model JS42SEDBDA
Near Georgetown, TX 78633
Lou
Job Details: 09/01/2021
"Arrived on site to inspect refrigerator not cooling. Upon further inspection, the customer advised that the freezer was cold but the fresh foods section was warm and the compressor compartment was hot. I turned the unit back on as I found it turned off. I placed the unit in diagnostics tested the components and found the defrost element and damper not passing. All other components passed. I removed the evap cover and found the defrost element bad (photo) and the unit not cooling as the evaporator was sweating and not frosting up. As searched parts, I found the defrost element and evaporator are discontinued. I advised the customer of my findings and they requested part numbers to research on their own and see if they can find the parts. Unit left turned off. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US0HS00
Near Austin, TX 78759
Wesley
Job Details: 09/01/2021
Arrived onsite and used burner cap kit to repair cooktop. Unit is now operating as designed.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS06
Near Austin, TX 78754
Scott
Job Details: 09/01/2021
Arrived on site , replaced control . Blower fan is now working . Turn table and inside light turns on when door is closed but microwave will not start . Replaced interlocks still no change . Parts research on interlocks and control .; ordrng 1 Partsresearch"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS06
Near Austin, TX 78754
Scott
Job Details: 09/01/2021
"Arrived on site , replaced control. Ran water heat test . All checked normal . Checked twice ,heating to whirlpool specs . Fan and lights are working . Job complete"
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ1
Near Round Rock, TX 78681
Wesley
Job Details: 09/01/2021
Arrived onsite and installed the control and the latch. The unit is now operating as designed.
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Austin, TX 78744
Jacob
Job Details: 09/01/2021
Arrived onsite for unit not draining the water. Tested the unit and heard the drain have a bit of stutter and didactic drain. when trying to drain once again it started working. Took the drain off and saw that there was nothing blocking the water from leave the unit. Tested drain motor when not attached and the drain started working again. Customer wants to wait and see if the drain motor will last longer. No other issues at this time. Job complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Bastrop, TX 78602
Matthew
Job Details: 09/01/2021
"Arrived onsite for microwave condensation and dripping. Inspected unit and could not find reason for condensation, all components functioning properly. Called tech line for assistance. Tech recommended inspection of air flow parts. SR#7731647242. Inspected parts and were good. Noticed on reinstallation that because the outlet is on the opposite side of the cord, the cord goes across the vent baffle. Possibly obstructing the flap from opening properly. Made adjustment to cord and vent baffle. Unit is functioning properly. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC604FSS02
Near Austin, TX 78723
Jacob
Job Details: 09/01/2021
Arrived onsite for unit not making ice. Looked at the unit and noticed that the unit didn?t make ice. Put unit in diagnostics and ice maker wouldn?t not finish its test. After a while of having the door open. The dispenser would dispense water and water into the ice maker. Ice maker is working at this time. Spoke with PR to help diagnose. If it continues to happen may need to replace ice maker and possibly come back with the control in the front door. No leaks at this time. Job complete.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC7HS00
Near Spicewood, TX 78669
Leonardo
Job Details: 09/01/2021
"Arrived on site for complaints of oven display not working properly. Tested unit, found no error codes. Found unit had missed a few software updates. Advised customer to connect to WiFi and complete the updates.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Copperas Cove, TX 76522
Tali W
Job Details: 09/01/2021
"Onsite to install previously diagnosed part. Replaced control, reassembled, and tested. Light now turns on. Unit functioning as designed. Call complete."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Dripping Springs, TX 78620
Robert
Job Details: 09/01/2021
Arrived on job to replace previously diagnosed part. Found the part ordered incorrect. Ordered correct part. ; ordrng 1 W11086088 (SUPPORT )
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX535HPS00
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 09/01/2021
Arrived on site to diagnose an ice machine that is not producing ice properly. Found external drain pump float sticking and circ pump and control not registering water level properly. All 3 parts will need to be replaced to complete repairs and office to set return appointment.; ordrng 1 W11542867 (Pump) and 1 W11034363 (Control)
We serviced a
KITCHENAID REFRIGERATOR
Model KSCS25FVSS01
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 09/01/2021
Arrived on site to replace previously ordered parts for refrigerator. Replaced both cams on rc door and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL DRYER
Model WED49STBW1
Near New Braunfels, TX 78132
Andrew
Job Details: 09/01/2021
"Arrived on site to test unit for damage door seal, verified that seal is damaged,replaced seal advised customer not to use dryer for 24hrs job complete."
We serviced a
MAYTAG MICROWAVE
Model MMV1175JZ0
Near New Braunfels, TX 78130
Noah D
Job Details: 09/01/2021
Arrived on site to inspect unit for not turning off light when deactivated. Upon inspection found the units control was shorted. Replaced control and tested unit. Complete
We serviced a
MAYTAG REFRIGERATOR
Model MFI2569YEM0
Near New Braunfels, TX 78132
Noah D
Job Details: 09/01/2021
"Arrived on site to inspect unit for not cooling normally, upon inspection found all interior lights on with no fans or compressor. Ui was blank. Replaced board and all functions returned. Complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HB0
Near New Braunfels, TX 78130
Noah D
Job Details: 09/01/2021
"Arrived on site to inspect unit for not pulling steam when cooking, upon inspection found the unit was working to spec and held paper when the fan is on. Instructed customer on proper use. Complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTE104EBS3
Near New Braunfels, TX 78132
Andrew
Job Details: 09/01/2021
"Arrived on site to replace previously diagnosed drain pump, installed drain motor, ran diagnostics, working as designed, no leaks detected job complete."
We serviced a
WHIRLPOOL RANGE
Model WFG525S0HS0
Near San Marcos, TX 78666
Noah D
Job Details: 09/01/2021
"Arrived on site to inspect unit for not heating lower oven, upon inspection found the igniter starting but not allowing gas through, replaced dsi board and tested. All functions returned. Complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Georgetown, TX 78628
Tommy
Job Details: 09/01/2021
Arrived onsite for refrigerator not cooling and previously diagnosed parts. Upon arrival found unit had over frosted on evap cover. Found fans operating as designed. Replaced unit drawer and UI found unit to be operating as designed during tests. Recommended customer do 48 hour defrost and the monitor refrigerator after for another 48 hours before reloading it completely. Job Completed.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Hutto, TX 78634
Jimmy J.
Job Details: 09/01/2021
Arrived on site for Does not wash the clothes properly. clothes still come out dirty and not cleaned. Placed in diagnostics and got F7E6. No other error codes came on. Cleared motor fault error code. Gained access to the actuator and found it not engaged into splutch. Removed actuator and installed new actuator. Ran auto diagnostics and washer completed all cycles as designed. No leaks detected. Job completed.
We serviced a
KITCHENAID REFRIGERATOR
Model KBBR306ESS01
Near Austin, TX 78731
Luis
Job Details: 09/01/2021
Arrived on site. Replaced freezer door skin checked door operation good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Cedar Park, TX 78613
David S
Job Details: 09/01/2021
Arrived on site for Detergent Door or Rinse Aid Door Come Off the Dispenser Assembly. We found dispenser door broken. We then gained access to the back of dispenser assembly and uninstalled broken unit then installed new unit. We ran diagnostics cycle found no leaks at this time and unit is operating as designed.job complete
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US0HB00
Near Hutto, TX 78634
Jimmy J.
Job Details: 09/01/2021
Arrived on site to install previously diagnosed part. Removed damaged grates and installed new grates. Job completed.
We serviced a
WHIRLPOOL MICROWAVE
Model GMC305PDB07
Near Temple, TX 76502
Tyler
Job Details: 09/01/2021
Arrived on site to install previously diagnosed main control fuses and switches upon arrival installed all needed parts Ive been reassembled and tested the oven and microwave and found that everything is now functioning as designed in the door error code is gone. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Andice, TX 78628
Kayman
Job Details: 09/01/2021
Arrived onsite for refrigerator over cooling. Upon arrival I found the RC=32 FC=4 I called techline and we determined that the FF thermistor is out of range and the unit will not satisfy the RC causing the over cool. I replaced the thermistor and advised the customer to monitor the unit to ensure proper temps restore. No leaks detected during time of service. Job complete. Techlines SR#7731642660. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Georgetown, TX 78626
Tommy
Job Details: 09/01/2021
Arrived onsite for previously diagnosed parts. Upon arrival replaced unit element and tested. Unit is now operating as designed. Job Completed.