"Arrived on-site for refrigerator not cooling properly. on arrival Confirm failure and upon further inspection I found a leak in the evaporator coil indicating a bad sealed system. Will need office to reschedule once availability. If parts is known. ordering W11125124 compressor, w11507067 evap coil, W11506635 access valve, wpw10143759 uv drier; ordrng 1 W11125124 (Compressor) and 1 w11507067 (Evap coil) and 1 W11506635 (Access valve) and 1 wpw10143759 (Uv drier)"

Arrived on site for unit not drying. Customer was using sense dry and not timed says she uses time dry now and unit drys explained to her how sense dry works. Did find air flow restriction tenant lives in a 42 story high rise has no clue if they ever clean their vents out. Unit is functioning properly and as designed to job completed

"Arrived on site floor range shutting off whenever oven was used on arrival, confirm failure and upon further inspection found breaker tripped.I verify the voltage was 249 L1&2, 123 L1n & L2n, & 0 ng. I replaced.W11696067 control w10856603 broil element w111182108 bake element. Tested oven at five hundred degrees and found unit working as designed without tripping the breaker and informed customer to allow unit to cook 2 hours to help train breaker to handle amp draw change unit works as designed.Call complete"

"Arrived on site for unit not cooling, found both refrigerator and freezer at 62f. Fans are running. Removed back panel and found black oil that has leaked out the condenser. Compressor is running but only pulling 0.3 amps. Followed oil and confirmed unit is leaking from condenser and oil has gone through system and is now contaminated. This cannot be repaired. Advised customer we will forward this to warranty company."

Arrived on site for refrigerator needing w11573761 chute. On arrival installed part and found huge o2krimg as designed. Cuatomer also stated since October the dispenser had been shutting ice onto the floor and I found the issue e diverter missing. Ordering WPW10435760 diverter and rescheduled customer for 04-16-25; ordrng 1 WPW10435760 (Ice diverter)

Arrived on-site to install ordered parts. Installed control(w11683480) and ran factory mode. No error codes and everything is working as designed.

Arrived onsite for dryer with no function. I found the door latch to be broken not allowing the dryer to start cycles. I replaced the door switch and unit is now operating cycles as designed. No gas leaks. Call complete. Installed WP3406107 SWITCH-DOR.

"Arrived on site and was able to gain access to control , found burn mark on control .replaced control W11616491. Ran diagnostics all checked normal. No water leaks detected at time of service. Job complete."

"Arrived on site for left door dent. Upon arrival, found dent on left side on RC door only. Ran inspection of superintendent and confirmed only RC door needs to be replaced for this unit. Ordering LW10638684 RC door. Office to reschedule ; ordrng 1 LW10638684 (RC door)"

"Arrived on site for unit dripping water into tub even when unit is powered off. Upon arrival, confirmed issue. Unplugged unit and still valve will dribble. Proceeded to replace W11038689 water inlet. Ran diagnostics and passed with no issues. Unit is functioning as designed. No water leaks detected at this time"

Arrived onsite for a refrigerator with the FC door staying open when RC door is closed. Found the FC door sticking because of a bad washer. I replaced the center hinge washer and the door works as designed. It does open if the RC door is closed fast but shuts and seals itself. No leaks. Call complete. Installed WP489467 WASHER.

Arrived onsite for previously diagnosed parts. I replaced the main harness and control and unit will now operates as designed. Unit burners work and oven is also igniting. No leaks. Call complete. Installed W11126814 CONTROL AND W11628776 MAIN HARNESS.

"Arrived on site floor range shutting off whenever oven was used on arrival, confirm failure and upon further inspection found breaker tripped.I verify the voltage was 247 L1&2, 123 L1n & L2n, & 0 ng. I replaced W11594188 control w10856603 broil element w111182108 bake element. Tested oven at five hundred degrees and found unit working as designed without tripping the breaker and informed customer to allow unit to cook 2 hours to help train breaker to handle amp draw change unit works as designed. Call complete"

Arrived onsite for unit not draining and not spinning. Upon arrival customer stated it drains but will not allow them to pick a cycle and will continue to drain. I found the unit to drain as soon as plugged in. Unit also drains with the water pressure line disconnected signifying the water pressure sensor has failed on the control. Will need to order control to continue with repair ordering W11603811 CNTRL. Office to RS when we have one on hand.; ordrng 1 W11603811 (CNTRL)

Arrived onsite for refrigerator freezing at the bottom. Customer stated he thinks the door wasn't shut all the way and the ice is melting. The unit is sealing as designed and no gaps are found in the liner. I found the ui to not display numbers correctly which can lead to cooling issues. I unplugged the unit for the power reset and replaced the ui. Unit is operating as designed but will need to order the right hand gasket for the rc door as it is ripping off. Ordering W10407212 Gasket RC. Office to RS. No leaks present. Installed W10849460 CONTROL.; ordrng 1 W10407212 (Gasket RC)

Arrived on site for a refrigerator that has a torn gasket. Inspected unit and work area. I confirmed the customer's complaint and found the upper right hand door gasket torn. I replaced the gasket and tested the unit. The unit began to work and operate as designed. Call complete. W10830162.

"Arrived on site for slabs of ice sitting on grid cutter . Found wire broken on cutter . Replaced cutter . Ran diagnostics and got bin thermistor short . Tested thermistor and was out of range . Replaced thermistor. Reran diagnostics all checked normal. W10919199, WPW10511923 were parts replaced . No water leaks detected at time of service. Job complete"

Arrived on site for ice machine leaking . Found some signs of recent water staining underneath valve . Replaced valveW10897719 . Ran several diagnostics cycles and ran normal cycle . All connections dry . Job complete

"Arrived onsite and replaced bad burner and switch, unit is now operating as designed. W11396790, WP3148952"

"Arrived on site. Removed ice bin found excessive ice build up in chute, cleared ice from chute and ice container replaced separator assembly, tested ice door,door sealing. W11678832"

"Arrived on site for loud noise. Diagnosed noise from damper control,replaced defective damper control powered unit on noise no longer present. Wpw10594329"

"Arrived on site to install previously diagnosed and ordered parts. Due to the dispenser drawer retaining water and the pedestal rails failing, I disassembled the front of the unit and removed and replaced the dispenser, pedestal rails and checked the drain pump filter. Reassembled the unit and tested and unit is operating as designed. No water leaks observed during service, job completed. W11524105, WP8578394-2?"

Arrived on site for no lights. Diagnosed a defective led module per service pointer replaced led module all leds working as designed autho S194AQ. W11407191

Arrived on site to replace console due to debris stuck behind the glass / LCD. Replaced with new console and verified console is clean / working as designed. Parts used - W11665787. Noone on site to sign for ticket.

Arrived onsite for unit with f3e1 false drain. Air trap out of range. Replaced control to repair. W11608056. Unit is now operating as designed. All checks good. W11708056

"Arrived on site to inspect wall oven microwave combo unit error code. Upon further inspection, I found the display showing F2E1-stuck key error code. Placed the unit in diagnostics and cleared the code. Customer advised the code pops up in the middle of the night as they wake up the next morning and find the code, and they haven't been using the unit. I tested the unit and found it is operating as designed and no unexplained issues. I contacted techline and spoke to Brandon and advised of the complaint, history and my findings today. Brandon recommended replacing the console, but to order it directly from the manufacturer as a customer complaint so it will go back to engineering for research on the error code. Brandon provided SR#7741334315. I advised the customer of my conversation with tech support and their recommendations. I am ordering a console -DIRECTLY FROM MANUFACTURER and CNOTE-LSO PER CUSTOMER REQUEST. Office to schedule return service once the part is received.; ordrng 1 W11600634 (Console-ORDER FROM WHIRLPOOL) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"

"Arrived on site for freezer not freezing. At time of visit unit working correctly,checked freezer temp reading 0 uploaded picture,ran diagnostic all test passed changed defrost setting to adaptive to allow longer periods of defrost cycle."

"Arrived on site to inspect refrigerator door gaskets not sealing. Upon further inspection, I found the right RC door gasket badly torn (photo). I removed and replaced the gasket and using my heat gun, I heated and shaped the gasket to form to the chassis and installed. Tested operations and the gasket is sealing properly. I recommended the customer leave the door closed for a few hours to allow the gasket to mold to the chassis to keep its seal. No water leaks observed during service, job completed. W10830162"

"Arrived on site to replace previously ordered parts per techline recommendation. Upon arrival, proceeded to replace W11645127 diffuser and W11700250 ice maker. Ran diagnostics and passed with no issues. Unit is functioning as designed. No water leaks detected at this time"

Arrived onsite and documented cusromer concerns and found unit liner is split int he normal pattern on the bottom and not quantifiably deteriorating on the top. Advised cuestomer on use and care. Reported findigns to Jason at SAFETY. Sr#7741302961

"Arrived onwite duento noise from broken roller. Used truck stock repair kit4392065 to repair. Unit is now operating as designed. All checks good. ; ordrng 1 4392065 (Repair kit WP REPLENISH), used 1 4392065 ( Repair kit) from stock"

Arrived onsite and installed new harness to resolve broken drain wire. Completed repair and tested. All checks good. Advised customer on repair. W11513248

"Arrived on site to replace previously ordered part. Upon arrival, proceeded to replace W11428524 capacitor. Tested unit and now unit functioning as designed. No water leaks detected at this time."

Arrived on site replaced filter head W11266112. Water flow is back to normal. No water leaks detected at time of service. Job complete .

"Arrived on site for unit not making ice. Upon arrival, ice maker switch was turned off. Turned switch back on and ran test cycle. Advised customer on switch and reset button. Tested unit and now unit is functioning as designed. No water leaks detected at this time . No parts needed"

"Arrived on site for unit stuck on drain mode. Upon arrival, unit was unplugged. Plugged in unit and immediately drained. Proceeded to replace W11608056 control. Ran diagnostics and passed with no issues. No kinks or restrictions in the pressure hose found. Performed service pointer s153EB. Unit is functioning as designed. No water leaks detected at this time"

"Unit 102. Arrived on site for unit making grading noise when agitating. Upon arrival, inspected gearcase and found oil in the shaft. In addition, cam pulley was rubbing on the motor shield. Proceeded to replace W11454741 gearcase and W10721967 splutch assy. Tested unit and now unit is functioning as designed. No water leaks detected at this time. Tenant not home. No one available to sign"

"Arrived on site for door not closing properly. Upon arrival, found inner and outer door separating. Proceeded to replace W11678109 door. Tested unit and now unit is functioning as designed."

Arrived on site for led lights out in top center and fz lights out . Unit does fall under parameters of special project . Replaced all led modules W11632139 except top right fresh food . Module is completely encased in insulation. Stopped and talked to SW . Going to have to reschedule and call tech line and see what they want to proceed with module removal. Please place customer on next available time slot . Nomwater leaks detected at time of service ; O-emld tckt

Arrived onsite for prediagnosed parts & icemaker still not making ice replaced icebin Wpw10347093 was broken ran multiple test on unit RF temps 11 RC temps 28 tested fans in both RF & RC test are good removed back panels to test seal system high side leaving compressor 137 temp condensed it had drop to 110 & the condensed return never got above room temps replaced HV control w11224256 upon further analysis may need seal system ordering parts compressor w11727250 drier wpw10143759 service port w11506635 SSTECH 2HOURS office to schedule ; ordrng 1 W11727250 (Compressor) and 1 WPW10143759 (Drier) and 1 W11506635 (Service port) and 1 SSTECH (2hours)

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I was to remove and replace the blower wheel and motor; however, when i disassembled the unit to gain access to the parts, I found the belt that drives the blower wheel from the motor had come off the pulleys (photo). I re-installed the belt and tested the unit and it is operating as designed. No parts were needed to repair the unit. No lint observed during service, job completed."

"Arrived on site for leak at evaporator. Replaced evaporator, drier and compressor vacuumed system down unit kept vacuum recharged system to manufacturer spec powered unit on checked low side pressure good. Vacant unit W11557671,w11546605,w10506635,wpw10143759"

"Arrived on site to inspect refrigerator noises. Upon further inspection, the customer advised the unit is making the same noise as before, just not as loud. I was unable to gain information on the previous repair other than it was a fan noise. I placed the unit in diagnostics and tested all of the fans and could not duplicate the noise. I reached out to the previous tech and they advised the issue was with the FC fan. I gained access to the FC evaporator and found frost/ice built up on the evaporator due to a possible airleak and the defrost thermistor not positioned correctly. I corrected the thermistor and ziptied it to the suction line. I found the sound deadening insulation pads in the upper right and left corners of the evaporator drip tray walls weren't installed correctly and we're allowing warm airflow into the evaporator area causing the ice build up. Using some permagum from my van stock (212643), i sealed off the gaps and then placed the unit in diagnostics and tested the defrost element in test 6 and found the element heating up properly and getting the correct voltage, amp draw, and ohms. I advised the customer of my findings and repairs and recommended they monitor the unit and contact our office if the noise comes back. Unit is currently operating as designed and no water leaks observed during service, job completed. 212643-van stock"

Arrived onsite for unit not leveled & door not closing upon further inspection leveled unit doors are even the RH door does stick out 1/4 more than the LH door currently not causing any seal issues called techline with findings sr#7741336519 unit is working as designed no leaks observed during service

Arrived onsite for unit leaking upon further inspection found service pointer specical project S17304 replaced heater w11537778 ran test cycles & diagnostics unit is working as designed no leaks observed during service

Arrived onsite for unit not draining upon further inspection found f9e1 bad drain motor replaced pump & motor W11416362 ran test cycles cleared codes unit is working as designed no leaks observed during service

Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the motor and tested the unit. The unit began to work and operate as designed. Call complete. W11026785.

"Arrived on site for a washing machine that has no power. Inspected unit and work area. I did confirm the customer's complaint and checked voltage going to the control. I found no voltage at the control. I checked goldpitch at the plug and found no voltage. The customer used an extension cord to plug into a different outlet, and we found the unit initially turn on. I ran the unit through diagnostics and did not find any stored error codes. I ran the unit through an auto test, and the unit ran as designed. I did advise the customer that the issue is with her electrical supply at the outlet. Call complete. No parts were installed."

"Arrived on site for freezer needing sealed system repair. On arrival reconfirmed issue and installed W11506635 access valve, wpw10143759 uv drier, w11547313 compressor. Pulled vac and recharged system with 45g of r600. Inform customer to allow twenty four hours for unit to stabilize temps.Call complete"

Arrived on site. Found control not exiting out of defrost correctly replaced main control. Ran diagnostic all test passed. Wpw10317076

"Makes a clicking noise and does not complete cycle. Also states that unit shakes alot. Upon arrival, ran diagnostics and get error codes F7-E1 tachometer missing or wrong signal,,F0-E3 overload, F7-E6 motor circuit open, and F5-E4 lid not opened between cycles. Control is not allowing me to clear codes. Ran automatic cycle and agitation failed. Unit automatically then started another auto test cycle on its own. Found cam has failed. Also found many drain holes are blocked. Will need basket replaced. Ordering basket, wash plate, and belt. Office to reschedule ; ordrng 1 W11513243 (Basket) and 1 W11510461 (Wash plate) and 1 W10721967 (Cam) and 1 W11239857 (Belt)"

Dropped off rack at front door uploaded picture

"Arrived on site for certain cycles not spin and draining. Upon arrival, ran diagnostics and there are No error codes. Ran a components test and all operated. Ran a normal cycle with laundry and unit operated correctly. Found that the issues customer is having is certain cycles the spin speed is on off. Unit is operating as designed. No leaks present. Job complete"

"Arrived on site to follow up on stacked washer with some leaking and water filling tub when not in use. Confirmed seeping valve was allowing water to enter when unit was off, unit also had a bellow with clogged drains, so when door opens water runs out the front. Customer also mentioned bleach isnt dispensing properly and usually leaving some bleach. I replaced both the inlet valve and the dispenser to resolve the leak and dispe single issues. Cleaned out the drain holes on the bellow and the mating surface between door and bellow. Tested unit and verified all working as designed. Parts used - W10599356, W10575334. No water leaks found. Call completed."

"Arrived on site to diagnose refrigerator that had ice building in FC. Examined unit and found gapping in the door gasket to the liner on the top right corner of the door. Removed ice and used a heat gun to mold and form the gasket to the liner. Verified this would hold and did not move. I added some foam in the gasket to help it hold shape, and advised the customer they can remove it after a few days. Unit working as designed. Repair completed."

Arrived onsite for oven not igniting. I inspected the glow coil and found it to be cracked leading to no ignition. I replaced the glow coil and unit is now igniting and heating as designed. No gas leaks are present. Call complete. Installed W11590294 IGNTR-OVEN.

Arrived on site to follow up on dishwasher with middle rack right track issues. Examined unit and found the adjuator clip was bowed out due to an imperfection/lump on the adjustor. Shaved down the lump of plastic and heated the adjuator clip to remove the bow in it. Reassembled and verified proper operation. No parts needed.

Arrived on-site for unit not responsive. Found that the switch on the counter top controls the units power. Cycled the unit and everything is working as designed. No parts used

Arrived on site for unit running constantly. Swapped out control and tested. Unit is now functioning properly and as designed. No leaks present at this time job completed

"Arrived on site to diagnose unit with no display. Found that the unit was receiving power and heating properly, but the display was completely non-functional. Discovered a shorted control board and display board. Replaced both the control board and display board. Reassembled unit and tested unit is now operating properly with full display functionality. Job complete."

Arrived on-site for washer Unlevel. Verified the issue. Found that the floor isn't level and that the front left leg wasn't touching the floor. Also found something the size of a pencil stuck to one of the legs. The springs are good and theunit is spinning as it should. I calibrated it. QI leveled the unit as best I could and cycled with some towels in quick wash. Everything is working as designed. No parts used

"Arrived on-site for range tripping breaker. I verified the issue. Customer said it has happened every time they used it. I found the L1 and L2 installed backwards. I disconnected the ground and installed the control (w11696067), bake element (w11182108) and broil element (w10856603) heated to 500 degrees and reconnected the ground. Unit is operating as designed."

"Arrived on-site for unit making a loud noise and not starting. I verified the issue. Checked the slider, and gearcase and has no visible issues. The springs are in great shape. I installed the stator(w11260238) and Added small amount of clothes. The issue still happened. Possibly a sensing issue. Also found 2 screws at the were previously stripped out. I'm ordering control (w11553797) for return visit. ; ordrng 1 W11553797 (Control)"

Arrived on-site for microwave making a popping sound and sparking inside of the unit. I heated a cup of water and a plate but could not replicate the issue. I advised that it might have been a small piece of foil that caused the problem and to try to get video if it happens again. Unit is heating and operating as designed. No parts used.

Arrived on-site for dryer not heating. I found the unit had bad airflow which led to the problem. Found the hi limit tstat was bad. Installed new tstat(279816) and tested the unit. It's heating and operating as designed. Advised customer to have vents in the home professionally cleaned before using again.

Arrived onsite for unit leaking. Upon arrival I couldn't spot any water trails and inspected the gasket to be good. I ran three test cycles and couldn't recreate the leak. Customer stated lowes installers came out and cleaned the underneath of the unit. I informed customer to get a video of when a leak does occur as it hasn't been used for three weeks. I left the kick plate off the unit so customer can get a video. No leaks during time of service and couldn't recreate a leak. Call complete. No parts installed.

Arrived on site for ice building in freezer. Found frost on top of freezer center near the door. Confirmed freezer door gasket has a bow and was notmsealing in center. Used steamer to reform gasket. Freezer now closing properly. Call complete. No parts.

Arrived on site to diagnose unit tripping the breaker. Tested the unit by heating it to 500?F. Unit successfully preheated without tripping the breaker. Advised the builder to leave the unit on for an hour and a half to complete the burn-in process. Builder confirmed he would return to turn the unit off. Job complete.

Arrived on site for unit not dispensing water. Inspected unit found valve weeping replaced and tested still no water replaced housing and tested. Unit is functioning properly and as designed to. Took photo of unit dispensing water into cup

"Arrived on site to diagnose issue with unit tripping the breaker when the oven is in use. Replaced the bake element, broil element, and control board. Turned oven on to 500?F for burnout and testing. Unit operated properly without tripping the breaker. Job complete. Reported findings to safety. SR#7741183999"

Arrived on site to replace dented fridge door. Replaced door and tested unit is functioning properly and as designed to. Took picture of new installed door

Arrived on site to diagnose unit with no power.Tested the unit by checking the incoming voltage and found 0V. Inspected the breaker and found it had tripped.Reset the breaker and tested the unit by heating it to 350?F.Unit operated properly. Job complete.

Arrived on site for unit making noises. Noise is coming from evap motor replaced motor. New motor defective out of box. Put old one back on and it's working. Ordering new evap motor office to reschedule ; ordrng 1 WP2315539 (Evap fan) and 1 WPW10313917 (Lighting house) and 1 WPW10313918 (Light cover)

"Arrived on site to inspect unit due to gas smell.Tested the unit by setting it to 350?F. Observed that only half of the bake burner was igniting, while the other half was releasing unburned gas, causing the odor. Adjusted the bake burners air shutter (choke) and retested. The entire burner ignited properly. Preheated the unit to 350?F againno gas smell detected. Job complete. Called safety to report SR#7741276018"

"Arrived on site to inspect unit for a reported gas leak, as indicated by the gas company. Customer contacted the gas company due to an unusually high gas bill. Gas company suspected the oven was leaking. Performed thorough testing of the oven, regulator, and burnersno leaks found. Customer also stated they have not smelled any gas. No gas leaks present at this time. Reported findings to safety. SR#7741255625"

Arrived on site for unit constantly running . Upon arrival unit unplugged plugged unit back in drain pump turned on immediately and stays on. Unit won't allow tech to enter into service diagnostics. Unit needs new control ordering part office to reschedule ; ordrng 1 W11607637 (Control)

"Arrived on site to investigate gas smell when oven is operating. Turned oven on to 350?F with the bake cover removed for testing. Found that the bake igniter was only lighting half of the burner initially, with the other half taking approximately 6 seconds to ignite, causing the gas smell. Adjusted the choke on the bake burner and retested. Burner now ignites fully and immediately. Job complete. Reported findings to safety. SR#7741278013"

Arrived on site to install previously diagnosed part. Inspected unit and work area. I replaced the lower harness and tested the unit. The unit began to work and operate as designed with no leaks present during operation. Call complete. W11643701.

Arrived on site for washer constantly running drain motor and not turning off or resetting on arrival confirmed failure and upon further inspection.I found the drain motor at 20 ohms. Found f3e1 and f1e1 in diagnostic. Found control has failed andneeds to be replaced. Office to reschedule once availability of part is known ordering W11603810 control; ordrng 1 W11603810 (Control)

"Arrived on site to test unit for not functioning. Upon arrival customer stated anytime any button is pressed LOC will appear. Verified issue, control is locked. Unlocked control using the extra rinse button, control unlocked and all functions returned. Ran a diagnostic cycle with all components properly engaging. Unit is now running as designed, no leaks detected, no parts installed, job complete."

"Arrived on site to test unit for low ice production. Upon arrival customer stated he started noticing the production of ice was very intermittent. Tested unit, found ice in the tray but unit is not wanting to harvest. Ran a harvest cycle, ice cubes would not release indicating an issue with the ice maker. Replaced ice maker (W11692158) and tested, harvest completed and unit filled the tray. Advised customer to monitor, ice production should start within 24 hours. If production does not start, recommend a control replacement. Unit is now running as designed, no leaks detected, job complete."

Arrived onsite for unit not going through cycles upon further inspection tried doing diagnostics wouldn't go into test mode dead control replaced control W11607637 ran calibration & quick wash unit is working as designed no leaks observed during service

"Arrived on site for no lights in freezer section. Diagnosed a defective led module,replaced module powered unit on led working as designed. W11602886"

"Arrived on site for customer complaint of leak. I found leak coming from gearcase, pressure switch issue, also found agitator screw striped and needs cutting out and agitator would need replaced. Found leak from, tub seal, water valve rusted and hose had a drip, drive block, brake assembly and gearcase all rusted due to leak. Unit would need a complete rebuild almost. ; ordrng 1 W10814296 (Tub seal) and 1 WP389140 (Drive block) and 1 WP358237 (Agitator screw) and 1 285565 (Agitator) and 1 285805 (Valve) and 1 WP8317926 (Hose) and 1 WP3360977 (Valve cap) and 1 W10820043 (Drive basket) and 1 285753A (Coupler) and 1 Cnote (2 hour job)"

Arrived onsite for unit continuously draining. I confirmed the unit will drain when plugged in and with the water pressure line off. I replaced the control and unit is now functioning as designed and drains only when called for. The water pressure sensor on the old control failed. No leaks present. Call complete. Installed W11603810 CONTROL.

"Arrived on site to test unit for not drying. Upon arrival customer stated unit does not heat and dry. Tested unit, found unit is producing heat. Ran a vent test, found venting is poor causing long dry times. Verified with a paper at the exhaust, no suction. Advised customer to contact a professional vent cleaning service in order to clean out venting. Must be done before using due to the possibility of fuses opening and completely stopping heating or function to the unit. Unit is running as designed, no parts installed, job complete."

"Arrived on site to test unit for tripping breaker. Upon arrival customer stated unit will trip breaker when it is not in use. Tested unit, found unit is holding steady voltage during use. Pulling 15 amps when cooking and on a dedicated 20amp breaker. Contacted service thread, per thread issue is with the circuit and not the unit. Breaker will have to get replace and the wiring in the outlet and breaker panel must be checked to ensure no loose connections. Contacted techline to document SR#7741325589. After maintenance does their inspection, they will be placing this unit into a different apartment and will be monitoring. At this time unit is running as designed, no parts installed, job complete."

"Arrived on site to test unit for constant humming sound. Upon arrival customer stated unit began to hum at the end of each cycle, now when the unit is plugged in it is constantly humming. Applied power to unit, drain pump immediately engaged indicating a pressure system fault. Inspected pressure hose, found no kinks, punctures, or restrictions. Replaced control (W11603810) and tested unit, drain pump no longer immediately engages. Ran a diagnostic cycle with all components properly engaging. Ran a calibration cycle successfully. Unit is now running as designed, no leaks detected, job complete."

"Arrived on site to test unit for not spinning. Upon arrival customer stated whenever she washes blankets and the unit gets thrown off balance, cycle cannot be canceled or paused unless the unit is unplugged. Will run for hours draining, filling, attempting to spin, then draining again. Unit is stuck in off-balance pause cycle. Ran a diagnostic cycle, all components are properly engaging. Recommend a control and HMI replacement. Returning tech to call techline to document. Ordering parts, no parts installed, office to reschedule. ; ordrng 1 W11735316 (Control) and 1 W11675701 (HMI) and 1 W11396716 (Suspension)"

"Arrived on site to test unit for F9E1 error code. Upon arrival customer stated she ran a cleaning cycle, at the end she noticed water was still present in the tub so she started a drain and spin cycle. When the cycle began, F9E1 error code appeared and door wouldnt unlock. Tested unit, found F9E1 not draining error code stored. Engaged drain pump, pump engaged but did not push any water out of the tub. Inspected drain pump, found filter is clogged with dog hair. Removed all restrictions and tested, drain pump now removes water properly. Ran a diagnostic cycle with all components properly engaging. Unit is now running as designed, no leaks detected, no parts installed, job complete."

"Arrived on site to replace previously diagnosed parts. Upon arrival replaced front manifold hanger (W11568642) and manifold hanger clip (W11573754). Tested unit, unit is now functioning as designed, no leaks detected, job complete."

Arrived onsite for unit continuously draining. I found the drain to kick on when plugging the unit in but no water inside the tub. I took off the water pressure line and powered the unit on. Unit still drains with the pressure line disconnected and even after canceling the drain kicks back on. The water pressure sensor on the control has failed and needs a control replacement. Per service pointer W11766193 the repair is covered. I replaced the control and unit is now functioning as designed and only draining when called for. No leaks present. Call complete. Installed W11603810 control.

"Arrived onsite and replaced delirious control amd harness and LED kit and resolved all symptoms. Advised customer on repair. All checks good. W11683244, W11170612, WPW10769076"

Arrived on site for a washing machine that won't lock the lid. Inspected unit and work area. The customer advised that the unit stopped in the middle of a cycle and had water left in the washer. She advised that she tried to drain the unit but found that the lid would not lock in order to drain. I did advise the customer that the unit will not start a cycle and lock the lid until the water is drained. I checked underneath and found the wire harness broken at the drain pump clip. I spliced the wires together for now and was able to get the unit to drain. While underneath I found the cam and belt stripped. I am ordering the wire harness and belt for repair. The office will need to contact the customer about a return date due to limited parts availability. No parts were installed.; ordrng 1 W11643701 (Wire harness) and 1 W11239857 (Belt)

Arrived on site to install w11220230 valve. On arrival installed part and round wander working as designed with no leaks. Call complete

Arrived onsite for unit not going through washer cycles customer stated it has an error code f8e4 ran diagnostics found fae4 diverted not position replaced motor & pump ran test cycles & normal mode unit is working as designed no leaks observed during service

"Arrived on site for a washing machine that is still making abnormal sounds during operation and won't finish the cycle. Inspected unit and work area. The customer showed me a video of what was going on and it sounded like the unit would make a grinding noise for a few seconds and then go away and that her final spin at one minute would last multiple minutes before she would have to cancel the cycle. She did say that this issue is intermittent and does not happen on every cycle. I ran the unit through diagnostics and found an F6 E3 (ACU cannot hear MCU) error code again. I spoke to GC and was advised that the issue would most likely be with the user interface. I replaced the user interface and had the customer run a quick wash cycle. At the end of the cycle, i'm confirmed the customer's complaint again. I called Whirlpool Techline and spoke to Nate SR# 7741324018. He advised that because this issue is intermittent, the issue would have to be with the wire harness. I replaced the wire harness and tested the unit. The unit was working and operating as designed. I had the customer run another load and she advised that the unit is working and operating as designed. Call complete. W11568984 and W11478526."

Arrived onsite for unit shelf shattered upon arrival found the glass shelf defective replaced glass d Wpw10691487 test unit no leaks observed during service

"Arrive on-site for a refrigerator that is making aloud rattling noise in the freezer section. Inspected unit and work area. The customer advised that the noise generally happens and if he opens the door, the noise will sometimes stop. He also stated that the noise doesn't happen all the time. I opened up the freezer section and did hear an audible.Noise coming from the evaporator fan. I pushed in on the back cover and found the noise present and stop when I would push in and take my hand off. I took off the bat cover and touched the bottom of evaporator fan when it was in use. I found the noise stop. I went ahead and replaced the evaporator fan and blade and tested the unit. The unit began to work and operate as designed with no abnormal sounds present. Call complete. WP2169142 and WP2315549."

Arrived onsite for unit popping at bottom of Rh door upon arrival customer stated the unit door pops when open all the way replaced stop W11037957 rc bottom hinge W11292872 tested. Unit is working as designed no leaks observed during service