Service History 372

Near New Braunfels, TX 78132
Andrew
Job Details: 01/25/2021
RANGE WHIRLPOOL WFE525S0JS0 "Arrived on site to test unit for burnt wires on terminal block. Removed burnt wiring, replaced terminal block, tested unit to 350, unit works good. Job complete."
Near Niederwald, TX 78640
Leonardo
Job Details: 01/25/2021
RANGE AMANA ACR4303MFB4 Arrived on site to replace console. Opened box and console damaged. Ordering console again called customer left voicemail about part being damaged. Office to reschedule. ; ordrng 2 W11247285 (Panel)s
Near Dripping Springs, TX 78620
Brandon
Job Details: 01/25/2021
MICROWAVE WHIRLPOOL WMH53520CS7 "Arrived on site for customer complaint of loud noise, found failed magnetron,
Near Austin, TX 78741
Kevin
Job Details: 01/25/2021
REFRIGERATOR FRIGIDAIRE LFHT2117NF6 "Arrived on site and inspected refrigerator and found no ice production, cycled Icemaker manually and motor moves but water does not fill. Replaced icemaker and it cycled again and filled properly.
Near Austin, TX 78745
Jacob
Job Details: 01/25/2021
WASHER WHIRLPOOL NTW4516FW3 Arrived onsite for unit shaking due spin cycles. Tested unit. Found that the shake is normal. Let the maintenance team member know that the unit will shake normally and shake a little more depending on the loads. Did need to re level the unit. Re leveled unit. No issues at this time. Job complete
Near Del Valle, TX 78617
Matthew
Job Details: 01/25/2021
REFRIGERATOR WHIRLPOOL WRT138FZDM03 Arrived onsite for ice maker throwing excess water. Upon inspection found unit has frozen fill line and drain line. Removed all ice and buildup. Tested unit and unit is functioning properly. No leaks present at this time. Job complete
Near Austin, TX 78703
Luis
Job Details: 01/25/2021
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 "CALLBACK FROM PREV TECHArrived on site for freezing in fresh food and missing ice chute seal. Installed new seal,replaced fresh food thermistor
Near Austin, TX 78730
Kevin
Job Details: 01/25/2021
OVEN WHIRLPOOL KODE500ESS04 "Arrived on site and found saved error code F2E1, cycled power to oven and code clear. All functions on oven appear to be operating properly. If issue happens again a new control panel will need to be pre-ordered before returning, job complete"
Near Pflugerville, TX 78660
Kayman
Job Details: 01/25/2021
COOKTOP WHIRLPOOL KCGS550ESS01 Arrived onsite for cooktop with burner going out in low setting. Upon inspection I found the rear left burner would putter out on low setting. I adjusted the valve setting for a slightly higher flame in low setting. After adjusting the unit is no longer going out in low setting and is working as designed. No gas leaks were detected during time of service. Job complete.
Near Pflugerville, TX 78660
Scott
Job Details: 01/25/2021
MICROWAVE WHIRLPOOL WOC54EC0HS01 "Arrived on site microwave microwave not working periodically. Ran diagnostics got keypad communication error , humidity sensor. Ordering appliances manager , humidity sensor and UI console .call to set return ; ordrng 1 W10460457 (HUMIDITY SENSOR ) and 1 W11110951 (MW APPLIANCE MANGER ) and 1 W11297728 (CONTROL UI)"
Near Round Rock, TX 78665
David S
Job Details: 01/25/2021
MICROWAVE WHIRLPOOL WOC54EC0HS01 Arrived on site to install previous diagnosed part. I gained access to the magnetron and replaced with new. I reassembled the unit and tested it. The unit worked for 20 seconds and than the unit started making the noise again and stopped heating. The office will reschedule for a weekday so we can call techline and go through it with tech. I am also ordering another magnetron.; ordrng 1 W11346197 (MAGNETRON )
Near Volente, TX 78641
Lou
Job Details: 01/25/2021
DISHWASHER KITCHENAID KDTE234GPS1 "Arrived on site to inspect dishwasher door not closing. Upon further inspection, I found the bottom left corner the outer door panel bent. When I opened the door, I found the right side of the inner tub at the door opening badly bent. Also found the unit not level and when closing the door it badly rubs on the right side. I found the cabinet seal badly damaged and the mounts not correct. I placed unit in diagnostics showing no error codes and tested. Unit is operating as designed. I removed the toeplate and found the unit leaking underneath from the back of the sump area. I found that the sump is leaking from the seal to the tub. Also found the left leg badly bent. Customer contacted the builder and they can not replace the unit. I am ordering the tub, outer door panel, sump/motor assembly, cabinet seal, mounting brackets, CNOTE-LSO PER CUSTOMER REQUEST and CNOTE-2 HR JOB. Water to the unit turned off and unit unplugged for safety. ; ordrng 1 W1116514
Near Dripping Springs, TX 78620
Robert
Job Details: 01/25/2021
COOKTOP KITCHENAID KCGS956ESS02 Arrived on job to replace previously diagnosed parts. After inserting the spring tested unit. Frequency and level of noise lower customer will try it out .
Near Mart, TX 76664
Jonathan M
Job Details: 01/25/2021
REFRIGERATOR MAYTAG MFI2569VEB2 "Arrived on site for a refrigerator that’s making a loud sound when water dispensers. Inspected unit and work area. Customer advised that the city had to order her a pressure regulator due to the water pressure in the area. Customer had unit turn down for water pressure in unit dispensed as designed. Had a customer turn on her water pressure to the max and could replicate the sound made from the dispenser. Once water pressure was turned back down, the unit is filling without making a sound. I called tech line and spoke to Andrew SR# 7729822741. He advised that based on my findings, the issue will be solved when she installs that pressure regulator for the house. Advised that her turning down her water pressure at the mainline proved that the water pressure was causing the water valve not to function properly. He advised to make no repairs and to have the customer call back if issues persist past the pressure regulator being installed. Call complete."
Near Austin, TX 78746
Leonardo
Job Details: 01/25/2021
OVEN KITCHENAID KODE500EBL00 Arrived on site to replace console. Replaced console and found display number not showing ordering new console. ; ordrng 1 W11087451 (CONSOLE BLACK )
Near Austin, TX 78702
Luis
Job Details: 01/25/2021
REFRIGERATOR WHIRLPOOL WRF540CWHZ02 "Arrived on site for loud noise. Power cycled unit loud noise from damper control,replaced defective damper control powered unit on noise no longer present ; used 1 WPW10594329 (Control) from stock"
Near Austin, TX 78759
Luis
Job Details: 01/25/2021
REFRIGERATOR WHIRLPOOL KRSC503ESS00 "Arrived on site for no ice. Ran diagnostics,icemaker switch and thermistor passed,ran harvest test passed,ran fill test failed,defrosted water line tested fill test passed. Diagnosed defective heater on fill tube unit will need a new freezer door
Near Lakeway, TX 78734
Luis
Job Details: 01/25/2021
REFRIGERATOR GE PSB48LSRABV "Arrived on site for cooling complaint. Checked temp,reading with meter temp reading in freezer @ 12° checked low side pressure reading slightly low on charge,added refrigerant to system checked pressures good."
Near Leander, TX 78641
David S
Job Details: 01/25/2021
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site for oven not heating. I inspected the unit and work. I gained access to the control and tested the heating elements, and thermal fuse. I found all in good condition. I found the unit has good voltage on L1 but no voltage on L2. I recommended an electrician coming out and inspecting the line. Job complete."
Near Pflugerville, TX 78660
Kayman
Job Details: 01/25/2021
DISHWASHER KITCHENAID KDPE234GPS0 Arrived o site for dishwasher with condensation build up on the ceiling of the unit. Upon inspection I found no amp draw coming from the element when called for heat. I found one of the element wires disconnected from the element. I connected the wire and tested the unit again. There is now correct amp draw and the unit is working as designed. No leaks were detected during time of service. Job complete.
Near Leander, TX 78641
Lou
Job Details: 01/25/2021
WASHER MAYTAG MVWB835DC4 "Arrived on site to inspect washer noises. Upon further inspection, I placed the unit in diagnostics showing no error codes. Continued with testing and the unit operated as designed. I manually tested spin and agitate and both functioned properly. Tilted the unit back and found a small amount of gearcase oil on the rotor and the underside of the rotor. Questioned customer as to what kind of noise and they provided a video showing the an off balance state. I advised the customer what the issue/noise was and what caused it by demonstrating with the unit. I contacted techline and spoke to Rich and advised of complaint and findings. The gearcase needs to be replaced. Provided SR#7729815825. I am ordering the gearcase, and clutch and will return with the slider. No water leaks observed during service.; ordrng 1 W11455453 (Gearcase) and 1 W10754448 (Clutch)"
Near Austin, TX 78754
Scott
Job Details: 01/25/2021
DRYER WHIRLPOOL WED7000DW2 Arrived on site for dryer not starting . Found door switch broken . Replaced door switch . Tested unit all checked normal . No lint build up at time of service . Job complete .
Near Austin, TX 78737
Jacob
Job Details: 01/25/2021
DRYER WHIRLPOOL WFC8090GX0 "Arrived onsite to replace ACU. Replaced acu, tested unit. Unit still would not stay on when in diagnostic test. Replaced heater. Tested unit. Got the same thing for heater not staying on. Called tech line. Said that the heater fan will not stay on for long periods of time. And that the unit will dump in some water to help create heat for the clothes to dry. Said not to use Tumble fresh because unit will take a lot longer to dry. Said to use timed dry. Got Sr#7729760093. No other’s issues at this time. Job complete"
Near Red Rock, TX 78662
Richard
Job Details: 01/25/2021
DRYER GE GTD75ECSL0WS Arrived onsite for the dryer making noise. Replaced the upper bearing duck and dryer tested good and noise is gone. Complete
Near Round Rock, TX 78681
David S
Job Details: 01/25/2021
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Arrived on site for sealed system repair. I gained access to the compressor and the dryer. I punctured the dryer and found equalized pressure at 25 psi. I started the unit and found the compressor building pressure properly. I installed a access valve, uv dryer and the fc evaporator. I pulled a vacuum on the system and found it holding pressure. I put a measured charge into the system. I put the unit into test 4 and found all pressure good. The unit is operating as designed. Job complete."
Near Leander, TX 78641
David S
Job Details: 01/25/2021
DRYER AMANA NED4655EW1 "Arrived on site for dryer not heating. I inspected the unit and work area. I spoke to the customer about the dryer and they stated it intermittently won’t work. I gained access to the terminal block and found it had proper voltage across both lines. When I pulled the plug from the wall I found it hot to the touch and I found arch marks on L1 lead of the plug. I plugged the unit back in and retested voltage while shaking the plug I found voltage dropping. I found the heating element, thermostats, and thermal fuse in good condition. I found the timer getting stuck on timed dry. I replaced the timer. I spoke to the customer about the outlet and recommended an electrician check the dryer outlet. I left the unit unplugged as the plug was getting hot to the touch. Job complete."
Near Austin, TX 78759
Wesley
Job Details: 01/25/2021
DISHWASHER GE CDT835SSJ0SS Arrived onsite for ongoing variable leak from the left corner only. Found unlikely that leak is related to vent. Unable to replicate leak. Concerned that leak is caused by oversudsing condition based on occurring in small variable amounts from the left corner only. There is no room to adjust or remove dishwasher. Advised customer have trim changed to allow adjusting and removal of the dishwasher. Customer will reduce liquid detergent to a table spoon and use white vinegar wash for a week of washing to eliminate sudsing as a factor.
Near Georgetown, TX 78633
James
Job Details: 01/25/2021
WASHER MAYTAG MLE2000AYW Arrived on site and tested operation. Found one baffle loose in dryer. Found screw and reinstalled. Tighter all screws in baffles and verified baffles are secure. Unit tests good. Job complete
Near Pflugerville, TX 78660
Kayman
Job Details: 01/25/2021
WASHER WHIRLPOOL WTW6120HW0 Arrived onsite for washer showing F7E1 error. Upon arrival I called techline. While on hold I went through the diagnostics process for the main control. I found correct voltage at the control. After speaking with tech line they recommended I replace the Shifter harness motor capacitor (W11395618 ) techline gave me SR#7729816521 office to R/S. ; ordrng 1 W11395618 (CAPACITOR )
Near Austin, TX 78738
Luis
Job Details: 01/25/2021
REFRIGERATOR JENN-AIR JS48PPDUDE01 "Arrived on site for lights issue. Diagnosed a defective led module,replaced upper freezer led powered unit on all leds working ; used 1 W11462342 ( Led module) from stock"
Near , TX 78132
Andrew
Job Details: 01/25/2021
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Arrived on site to test unit for bad burning smell. Found dish pod melted on element. Replaced element, tested unit, unit works good. No leaks detected at time of service. Job complete."
Near Briarcliff, TX 78738
Robert
Job Details: 01/25/2021
ICE MACHINE WHIRLPOOL WUI75X15HZ00 Arrived on job for complaints of leaks. Found the water is over filling. Replaced pump with sensor. After replacement test operation.
Near San Marcos, TX 78666
Richard
Job Details: 01/25/2021
RANGE WHIRLPOOL WFC150M0JB0 Arrived onsite for the oven range light not working. Replaced control and oven light is working properly. Com
Near Spring Branch, TX 78070
Robert
Job Details: 01/25/2021
MICROWAVE KITCHENAID KOCE500ESS06 Arrived on job for complaints of light in microwave not working and fan in oven loud. Found the light bulb not working in microwave and convection fan bearings bad. Will need bulb and fan motor. ; ordrng 1 W10860984 (motor-fan) and 1 W11193483 (lens-lamp)
Near Georgetown, TX 78626
Tommy
Job Details: 01/25/2021
RANGE WHIRLPOOL WFE515S0JS0 Arrived onsite for previously diagnosed parts. Upon arrival replace control panel and tested. Unit is operating as designed. Job Completed.
Near Georgetown, TX 78628
Lou
Job Details: 01/25/2021
DISHWASHER KITCHENAID KUDC10FXSS5 "Arrived on site to inspect dishwasher leaking water. Upon further inspection, the customer advised that there is water leaking from underneath while in use. I placed the unit in diagnostics and tested. Once the water valve came on I found water leaking from the left side of the unit. I pulled the unit out and found the inlet hose with a small hole in it approximately 1/4 inch wide. I stopped the testing and drained the water. Using a pitcher of water, I filled the tub and placed the unit back into diagnostics and bypassed the inlet to test the motor, drain pump, dispenser & element. All components are operating as designed. ordrng 1 W10878507 (Inlet hose) and 1 CNOTE (LSO per customer request)"
Near Austin, TX 78758
Justin
Job Details: 01/25/2021
REFRIGERATOR KITCHENAID KRFF507ESS01 Arrived on site to install previously diagnosed parts. Installed controls and UI. Parts were authorized for install. Unit is now working as designed. Call complete.
Near Georgetown, TX 78628
James
Job Details: 01/25/2021
REFRIGERATOR WHIRLPOOL WRS571CIDM01 Arrived on site and tested operation. Found ice maker tray has twisted and broken free from motor. Inspected housing and found motor has over twisted the tray and deformed it. Unit tests good. Job complete
Near Austin, TX 78717
David S
Job Details: 01/25/2021
MICROWAVE WHIRLPOOL WMH53521HZ4 Arrived on site for microwave not venting outside. I inspected the unit and work area. I gained access to the vent and found the top of the microwave not sealed off to the vent causing air to flow down the sides of the unit. I used foil tape and sealed the microwave vent. I reassembled the exterior vent and tested the unit. I found no more air leaks and the cooktop flames work correctly. Job complete.
Near Pflugerville, TX 78660
Kayman
Job Details: 01/25/2021
RANGE WHIRLPOOL WFG320M0BS3 Arrived onsite for oven door issues. Upon inspection I found the right side of the outer panel slightly separating from the door. I disassembled the door and reassembled making sure all panels were placed correctly. I re installed the door and it is working as designed and no longer separating. Job complete
Near Austin, TX 78729
Wesley
Job Details: 01/25/2021
WASHER WHIRLPOOL WTW4655JW0 Arrived onsite and provided customer instruct on washing machine capabilities. Unit had overflow condition error. Customer stated they had filled unit to the brim. All else checks good. Calibrated unit.
Near Austin, TX 78747
Jacob
Job Details: 01/25/2021
WASHER WHIRLPOOL WTW6120HW0 Arrived onsite for unit leaking and un leveled. Tested unit. Saw the leak coming from the cold water line not being fully tightened to the unit. Re tightened cold line. Tested unit once again. No leaks detected. Also re leveled the unit. No issues at this time. Job complete
Near Dripping Springs, TX 78620
Robert
Job Details: 01/25/2021
WASHER WHIRLPOOL WFW6620HC0 Arrived on job to replace previously diagnosed parts. After replacement of control and all three harness found the main harness damaged. Ordered new harness.; ordrng 1 W11318751 (harns-wire)
Near Austin, TX 78739
Leonardo
Job Details: 01/25/2021
MICROWAVE WHIRLPOOL WML75011HV7 Arrived on site to replace microwave. Replaced microwave test unit and unit test good job complete.
Near Round Rock, TX 78681
David S
Job Details: 01/25/2021
DRYER MAYTAG MED5630HC1 Arrived on site to install previous diagnosed parts. I gained access to the heating element and the thermal fuse. I replaced both. I reassembled the unit and tested it. I found it working as designed. Job complete.
Near Manor, TX 78653
Scott
Job Details: 01/25/2021
MICROWAVE WHIRLPOOL WMH31017HS4 "Arrived on site , replaced control and bulb holder . Customer had oem light bulb . Tested unit all is checking normal . Job complete"
Near Austin, TX 78731
Justin
Job Details: 01/25/2021
REFRIGERATOR KITCHENAID KSSC42QMS02 "Arrived on site for refrigerator with slight frost build up on ice maker. Customer also stated ice and water tasted a little funny. Customer said frost build up was very feathery and only on ice maker. I advised customer this could of been cause from a hot air leak or door being left cracked open. I did not find any issues with door gasket. I also checked and jumped valve to ice maker to seep if there was any seepage, but there was none. I could find no mechanical issue with the unit. Unit working as designed.
Near Spicewood, TX 78669
Robert
Job Details: 01/25/2021
DISHWASHER KITCHENAID KDTE204GPS1 Arrived on job for complaints of not drying properly. Ran diagnostics and found heater working. But dispenser not working properly. Replaced dispenser and test. No leaks detected at time of service
Near Round Rock, TX 78681
David S
Job Details: 01/25/2021
REFRIGERATOR GE PSS26MSTDSS Arrived on site for ice maker not cycling. I put the ice maker into a harvest cycle and it went through and filled with ice. I spoke to the customer and they stated it would only go through one cycle and stop. I found the freezer at 0 degrees. I replaced the ice maker. Please allow 24 hours for the ice maker to cycle properly.
Near Austin, TX 78738
Brandon
Job Details: 01/25/2021
REFRIGERATOR WHIRLPOOL GI6SARXXF02 "Arrived on site for customer complaint of unit leaking, found leak coming from clog in drain line, I removed clog, unit tested good."
Near Manor, TX 78653
Scott
Job Details: 01/25/2021
RANGE AMANA AER6303MFB2 Arrived on site for f9 error code . Found power cord not installed properly. Corrected wiring . Tested rang preheating normal. Job complete
Near San Marcos, TX 78666
Andrew
Job Details: 01/25/2021
WASHER WHIRLPOOL RTW4516FW2 "Arrived on site to test unit for not draining and wrapping clothes around agitator. Found water level switch was bad causing water to fill more than necessary and not draining. Replaced control with built in water level switch, tested unit, unit is now operating as designed. No leaks detected at time of service. Job complete."
Near Austin, TX 78725
Matthew
Job Details: 01/25/2021
REFRIGERATOR FRIGIDAIRE FFHB2750TS0 Arrived onsite for ice maker not functioning properly. Upon arrival customer had ice bin out and ice maker off. Ice tray was empty so ran diagnostics to test fill. Fill ran successfully and no evidence of any overfill or leak. Could see ice buildup in far rear of housing near auger motor. Disassembled unit to inspect. No signs of leaking fill tube and ice maker drain was not clogged. Could not find any issues that would have caused the buildup. Reassembled unit and tested again. No leaks present at this time. Ice tray filled properly. Customer should monitor issues. Is issues persist customer will need to have unit accessible and pulled from current location to further inspect fill tube. Job complete
Near Lakeway, TX 78734
Brandon
Job Details: 01/25/2021
ICE MACHINE KITCHENAID KUID508HPS00 "Arrived on site for customer complaint of unit not producing ice, found recirculating pump not pumping, I replaced pump, still not pumping, found failed control, ordering control. ; ordrng 1 W11325175 (Pump) and 1 W11034363 (Control)"
Near Cedar Park, TX 78613
David S
Job Details: 01/25/2021
MICROWAVE JENN-AIR JMW2430IL03 Arrived on site to install previous diagnosed part. I gained access to the console and replaced it with new. I powered the unit on and programmed it for the correct model number. I tested the unit and it is working as designed. Job complete.
Near Austin, TX 78750
Justin
Job Details: 01/25/2021
WARMING DRAWER KITCHENAID KOWT100ESS00 Arrived on site for warming drawer not getting hot. I gained access to heating element and fuse. Both ohmd out good. I found 120V going to control indicating bad control. Installed new control and tested unit. Unit now warming up and has 120V to heating element. Unit now working as designed. Call complete.
Near Round Rock, TX 78665
Jimmy J.
Job Details: 01/25/2021
VENTHOOD WHIRLPOOL uxt5530aas1 Arrived on site for LIGHTS KEEPS GOING OUT AND THEY'VE BEEN REPLACING IT BUT IT KEEPS POPPING BULB. Found bulb housing was not connected all the way. Connected fully and installed new bulb. When light was turned on a small amount of smoke started coming out of the housing. Ordering a new bulb housing to complete repair. ordrng 1 WPW10562734 (Bulb housing)
Near Austin, TX 78731
Kevin
Job Details: 01/25/2021
MICROWAVE WHIRLPOOL WMH31017HS6 "Arrived on site and inspected microwave and found door is damaged, after replacing door microwave is now complete, job complete"
Near Cedar Park, TX 78613
Tommy
Job Details: 01/25/2021
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived onsite for unit freezer light out. Upon arrival found unit door switches operating as designed. Freezer light was still out. Replaced and tested. Unit is now operating as designed. Job Completed.
Near Pflugerville, TX 78660
Kayman
Job Details: 01/25/2021
WASHER MAYTAG MVW6230HW1 Arrived onsite for washer making loud noise during wash. Upon inspection I found that when in agitation the unit is making a rubbing noise consistent with a faulty Gearcase. I inspected all of the components and found that in diagnostics all functions passed. The unit will need a new gear case for repair. I am ordering a gear case (W11423758) splutch (W10721967) shifter (W11481722) belt (W11239857) just Incase. Office to R/S due to part availability. ; ordrng 1 W10721967 (drive pulley) and 1 W11239857 (belt) and 1 W11423758 (GEAR CASE) and 1 W11481722 (SHIFTER )
Near Georgetown, TX 78628
Jonathan S
Job Details: 01/25/2021
DRYER WHIRLPOOL MEDB855DC4 "Arrived on site to install previous diagnosed part. Gained access to blower wheel, removed damaged blower and installed new. Assembled unit and tested operation. All tested good."
Near Cedar Park, TX 78613
David S
Job Details: 01/25/2021
WASHER SAMSUNG wf218anb/xaa Arrived on site for washer having water at the end of the cycle. I tested the water valves and drain pump. I found them working as designed. I inspected the drain pump and found no blockage or debris in the filter. I ran a rinse and spin cycle. I found the unit forming lots of suds even though no soap was used. I spoke to the customer about running a couple of cleaning cycle on high heat with either vinegar or afresh. The standing water at the end of the cycle is all the suds breaking back down into water after the spin cycle has completed. Job complete.
Near Austin, TX 78745
Leonardo
Job Details: 01/25/2021
DISHWASHER KITCHENAID KDFE104DSS3 Arrived on site to test unit for not washing and brown dust. Test unit and found bad sump and motor and upper and lower rack rusting making brown dust. Ordering heating element office to reschedule. ; ordrng 1 W10703867 (ELEMENT ) and 1 W10728159 (LOWER RACK ) and 1 WPW10350382 (UPPER RACK ) and 1 WPW10605057 (SUMP AND MOTOR )
Near Liberty Hill, TX 78642
Lou
Job Details: 01/25/2021
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site to inspect dishwasher not drying. Upon further inspection, I found the customer not using rinse aid as dispenser was dry. Placed unit in diagnostics showing no error codes. Continued testing and using my multimeter, I tested amp draw to the components at the black wire in the junction box. I found that all components are operating as designed and the element is showing 7-9amps during wash and dry cycles. I made recommendations for use & care, as well as, detergent and rinse aid use. No water leaks observed during service, job completed."
Near Luling, TX 78648
Noah D
Job Details: 01/25/2021
WASHER WHIRLPOOL MVWB850YW0 "arrived on site to inspect washer for loud grinding noises, upon inspection found the washer did make a low grinding noise while spinning, checked all areas and found the bearing will need replacement. Will need to order to complete. Office to reschedule ; ordrng 1 2HOURS (2HOURS ) and 1 W10820039 (HUB)"
Near Austin, TX 78704
Jacob
Job Details: 01/25/2021
COOKTOP WHIRLPOOL JGD3430GS00 Arrived onsite for knobs being out of place. The manifold is not sitting correctly causing the knobs to be slightly out of place. Called tech line. Got sr#7729819767. Ordered part. Office to reschedule ; ordrng 1 REQUEST (2HR) and 1 REQUEST (2MAN) and 1 W10907218 (manifold)
Near Austin, TX 78735
Leonardo
Job Details: 01/25/2021
DISHWASHER KITCHENAID KDFE104DSS0 Arrived on site to test unit for burning smell test unit and found melted board and wire harness.
Near Georgetown, TX 78626
Tommy
Job Details: 01/25/2021
OVEN WHIRLPOOL WOD51EC0HS02 Arrived onsite for unit bake not turning off. Upon arrival found unit control bake relay was having intermittent failure. Replaced control and tested. Unit is now operating as designed. Job Completed.
Near Austin, TX 78717
Justin
Job Details: 01/25/2021
REFRIGERATOR KITCHENAID KRFF707ESS01 Arrived on site for refrigerator which would intermittently stop working. Upon arrival customer stated the issue now is the PO error code keeps flashing on UI and the ice maker no longer works. On the prior visit the issue was the lights and cooling would intermittently go out and would not turn back on unless power was cycled. Customer stated they did have a power outage and surge recently. I found a bad control and UI and replaced both. Error code went away and unit kicked on. Found unit working as designed. Call complete.
Near Manor, TX 78653
Scott
Job Details: 01/25/2021
MICROWAVE WHIRLPOOL WMH32519HZ5
Near Cedar Park, TX 78613
Justin
Job Details: 01/25/2021
WASHER WHIRLPOOL WFW5620HW0 Arrived on site to install previously diagnosed parts. Installed new ACU and UI. Both parts were authorized for replacement. Tested unit and unit is now working as designed. Call complete.
Near San Marcos, TX 78666
Richard
Job Details: 01/25/2021
DRYER GE DBXR453GT5WW Arrived onsite for the dryer not working or turning on. During testing found that it was unsafe to fix and work on. Dryer is really old. I did not feel comfortable working or fixing the dryer. Advised customer on situation and they were ok with it.
Near Leander, TX 78641
Lou
Job Details: 01/25/2021
REFRIGERATOR KITCHENAID KBFN502ESS02 "Arrived on site to inspect refrigerator grill damaged. Upon further inspection, I found the grill had a dent in the upper middle area. I removed and replaced the grill. Also found the right RC door upper utility bin door hinge broken. I am ordering the bin and D2C. No water leaks observed during service.; ordrng 1 W10798556D2C (Utility bin)"
Near Pflugerville, TX 78660
Kayman
Job Details: 01/25/2021
RANGE WHIRLPOOL WFC150M0EB4 Arrived onsite for range with burners cycling off and not able to cook properly. Upon arrival I called techline and we found that the middle push tabs in the burners are getting stuck when the burner heats up. They recommended replacing all burners. they gave me SR#7729817670. Ordering RF and LR (W11396792) x 2 and LF and RR (W11396790) x 2. Office to R/S due to part availability. ; ordrng 1 W11396790 (BURNER ) and 1 W11396792 (BURNER)
Near Round Rock, TX 78665
Jimmy J.
Job Details: 01/25/2021
DRYER WHIRLPOOL MED7230HW0 Arrived on site for The sensor for dry clothes is not working properly. I set it to the most dry option and As the dryer spins a noise from something hits the right side. Brand new dryer. Placed in diagnostics and no error codes came on. Found loose connection on main control. Ran temps and timed dry heated to 175. Ran other cycles that use the drynes sensor and they heated up to 135-150. Dryer now heating as designed. Job completed.
Near Leander, TX 78641
Tommy
Job Details: 01/25/2021
WASHER WHIRLPOOL WET4027HW1 Arrived onsite for previously diagnosed parts upon arrival replaced control and calibrated. Tested unit found unit still would not drain. Unit is stacked and will require two man to get underneath to inspect unit drain pump. Office to reschedule. ; O-emld tckt
Near Buda, TX 78610
Leonardo
Job Details: 01/25/2021
RANGE MAYTAG MGR6600FZ1 Arrived on site to test unit for cooktop paint rusting. Replaced cooktop test unit and unit test good job complete.
Near Dale, TX 78616
Richard
Job Details: 01/25/2021
DRYER MAYTAG MED7230HW1 Arrived onsite for the dryer not heating properly. Ran diagnostics and found no error or issues with the dryer. Checked temperatures and they are good. Air flow is good as well. Advised customer on care and use . Complete
Near Buda, TX 78610
Leonardo
Job Details: 01/25/2021
MICROWAVE WHIRLPOOL WMH32519HZ4 Arrived on site to test unit for unit not heating correctly. Test unit and found bad diode. Replaced diode test unit and unit test good job complete.
Near Georgetown, TX 78628
Jonathan S
Job Details: 01/25/2021
DISHWASHER WHIRLPOOL WDF520PADM8 "Arrived on site dishwasher not drying dishes. Inspected unit and work area. Insulated of unit is correct. Found rinse aid container empty. Performed diagnostics mode, no error codes. Monitored test cycle and checked amp draw to element and found 7.5 amps. Checked for hot temperatures at end of test cycle. Spoken with on user care guide and rinse aid. All tested good, no water leaks detected."
Near Austin, TX 78702
Wesley
Job Details: 01/25/2021
WASHER WHIRLPOOL WTW4616FW2 "Arrived onsite and found unit hot water supply broken. Restored hot water supply. Unit is now operating as designed. Advised customer on repair, all checks good.
Near Georgetown, TX 78626
James
Job Details: 01/25/2021
DRYER WHIRLPOOL WED75HEFW0 Arrived on site and tested operation. Found very loud rattling and vibration from unit. Accessed internal components and found blower wheel clogged with lint. Cleared lint and tested operation. Found noise had stopped but came back after a heat cycle had run. Found vibration caused by the frame being out of square. Leveled unit as best as possible but vibration comes and goes based on temp of unit. All functions test good. Job complete
Near Jarrell, TX 76537
James
Job Details: 01/25/2021
DISHWASHER WHIRLPOOL WDF130PAHB0 Arrived on site and tested operation. Ran diagnostics and found no faults. Found unit passed all tests and all functions test good at end of cycle. Instructed customer on best practices for optimal drying. Unit does not have a rinse aid dispenser to assist in drying. Unit operating as designed. Job complete
Near Austin, TX 78728
Justin
Job Details: 01/25/2021
DISHWASHER WHIRLPOOL WDF520PADB3 Arrived on site for a dishwasher not draining. Upon arrival the dishwasher was unplugged and the breaker to the unit would continue to pop. I found it was an electrical issue and could not continue with diagnosis of dishwasher. The breaker was also out at the range. Tenants stated they had an electrician out already and the electrician said it was a breaker issue.
Near Cedar Park, TX 78613
Tommy
Job Details: 01/25/2021
REFRIGERATOR FRIGIDAIRE FGHF2366PF2 Arrived onsite for refrigerator not receiving water. Upon arrival found unit valve had failed customer approved . Also upon replacing valve found unit had reservoir frozen due to water sitting in it. Thawed out line and tested unit is now operating as designed. Job completed .
Near Kingsland, TX 78639
Cliff
Job Details: 01/25/2021
ICE MACHINE JENN-AIR JIM159XYRS0 Arrived on site to diagnose an ice machine that is leaking. Tested unit and found plug in garbage disposal not remove preventing ice machine from draining properly. Removed plug from garbage disposal and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.
Near Georgetown, TX 78628
Jonathan S
Job Details: 01/25/2021
MICROWAVE WHIRLPOOL WMH32519HZ5 "Arrived on site for microwave venthood fan motor making noise. Inspected unit and work area. Gained access to fan assembly. Found object interfering with fan blade. Removed object and inspected for possible damage, none found. Tested fan motor and heating operations. All tested good."
Near Hutto, TX 78634
Jimmy J.
Job Details: 01/25/2021
DISHWASHER MAYTAG MDB9959SKZ0 Arrived on site for Water Remains at End of Cycle - Dishwasher Placed in diagnostics and got F8E2 (fill valve failure). Checked for connections at the control to fill valve and were good. Ordering main control to return and complete the repair. No leaks detected. ; ordrng 1 W11410063 (Control)
Near The Hills, TX 78738
Brandon
Job Details: 01/25/2021
REFRIGERATOR WHIRLPOOL JF36NXFXDE01 "Arrived on site for customer complaint of lights not working, found failed module, I replaced module unit tested good.
Near Austin, TX 78724
Matthew
Job Details: 01/25/2021
MICROWAVE AMANA AMV2307PFB4 Arrived onsite for microwave error code. When trying to start unit display will flash F1E4 error. Removed control to check connections and found frame to be damaged. Called tech line for assistance. Unit door is not making contact due to the damage and causing the error SR #7729820075. Took pictures of damage.
Near Leander, TX 78641
Jonathan S
Job Details: 01/25/2021
WASHER WHIRLPOOL WFW6620HC0 "Arrived on site for washer making a tapping noise. Inspected unit and work area. Found a set of keys in door bellow (see SD-QuickPic). Performed diagnostics mode and found error code F0-E5, off balance load. Cleared error and ran spin cycle in manual test mode. Ran automatic test cycle. All operations tested good, no water leaks detected."
Near Georgetown, TX 78633
James
Job Details: 01/25/2021
RANGE WHIRLPOOL WCG51US0DS00 Arrived on site and tested operation. Found small flames on front left burner are the ignition port flames which is normal. Attempted to replicate the right rear burner constantly sparking and found to be working properly checked harness and found to be good. Unit functioning properly at time of service. Job complete
Near Austin, TX 78731
Kevin
Job Details: 01/25/2021
MICROWAVE KITCHENAID KOCE500ESS05 "Refer call back to whirlpool, Arrived on site and found customer is experiencing very intermittent experience where microwave is running but there is no fan or magnetron noise. At this time microwave is working properly during service call. Found saved error code F6E6 for communication error. Spoke with tech line and they said the error is unrelated to the customers experience due to the in frequency of of the experience, one out of 50 uses, tech line does not recommend replacing any parts.
Near Marble Falls, TX 78654
Cliff
Job Details: 01/25/2021
REFRIGERATOR KITCHENAID KRMF606ESS01 Arrived on site to diagnose a refrigerator that is turning off randomly. Found UI not operating properly. Replaced UI and tested unit. Found all is working properly at this time. No leaks were found at time of service
Near Cedar Park, TX 78613
David S
Job Details: 01/25/2021
WASHER WHIRLPOOL WTW8900BC0 Arrived on site for washer not draining. I inspected the unit and work area. I found standing water in the washing machine. I entered diagnostics mode and activated the drain pump. I could not hear it humm. I gained access to the control and checked resistance to the drain pump. I found resistance within range. I tested voltage from the control to the drain pump and I found no voltage. The unit needs a control to complete the repair. . I am ordering the control and both hinges just in case. The office will reschedule when we have an eta on the parts. I spoke to customer about parts availability and they understood.; ordrng 1 W10761026 (cntrl-elec) and 1 W10842413 (hinge) and 1 W10842414 (hinge)
Near Buda, TX 78610
Leonardo
Job Details: 01/25/2021
DISHWASHER KITCHENAID KDTM404KPS0 Arrived on site to test unit and found damaged panel and upper adjuster broken. Replaced all parts test unit and unit test good job complete.
Near Austin, TX 78758
Justin
Job Details: 01/25/2021
COOKTOP KITCHENAID KICU509XBL00 "Arrived on site to install previously diagnosed parts. Found I had two 7 hot plates and two 10 hot plates with me. I need one 10 hot plate, two 7 hot plates , and one 6 hotplate. Ordering correct 6 hotplate. One of the 10 hot plates was also damaged in box. Office to reschedule. ; ordrng 1 W10396547 (6” hotplate)"
Near Austin, TX 78737
Leonardo
Job Details: 01/25/2021
OVEN KITCHENAID KODE500ESS04 Arrived on site to replace convection fan motor and element and baffle. Replaced all parts test unit by heating to 500° and didn’t hear any noise. Job complete
Near Leander, TX 78641
Lou
Job Details: 01/25/2021
VENTHOOD WHIRLPOOL UXT4130ADS2 "Arrived on site to inspect venthood rattling on high speed. Upon further inspection, I found the fan cover, that had been repaired recently, had come undone again. Using a metal screw, I secured the cover to where it wont rattle any further. Tested the fan on low and high speeds and the unit is operating as designed. Job completed."
Near Dripping Springs, TX 78620
Brandon
Job Details: 01/25/2021
DISHWASHER WHIRLPOOL WDTA50SAHZ0 "Arrived on site for customer complaint of upper rack falling down, found adjusters needed replacing. ; ordrng 1 W10712395 (Adjuster kit)"