Arrived on site for refrigerator dispensing water slowly. Upon arrival customer stated that the dispenser issue was fine and that water was coming out as designed and that their complaint was that the switch lever that you activate the water with was sometimes sticking and not operating back-and-forth as it should and after further inspection found that there was a warped mounting area around the water dispenser switch on the ice door separator mold and after trying to re-position switch found that it would continuously pop out of the locking mechanism. Was able to reschedule customer for April 8 of 2022 on a Friday to complete repairs with new ice dispenser switch as well as ice door separator housing.; ordrng 1 W11204892 (Ice door separator) and 1 W11087492 (Switch) and 1 Cnote (Customer request sooner apt. If another day opens up before 4/8/22)

Arrived on site to replace heating element due to falling in serial range for SP. Replaced with updated heater. Unit now working as designed. Call complete.

"Arrived onsite for refrigerator section not cooling after repair. Upon inspection found unit is having a defrost issue. Took pics. Ran defrost test and showed bimetal open. Bi metal was covered in ice and should be closed. Also the position of the bi metal was not in correct area. No air flow was coming from dampener but that was due to evaporator frozen over, door does open and close. Recommended replacing evaporator harness. . Also set defrost to basic mode. Customer will monitor for the next few days. When scheduling is made customer will decide if moving forward. ; ordrng 1 W11334745 (Evaporator harness) and 1 WP12729123 (Defrost heater)"

Arrived onsite for FC freezing and RC not cooling. Upon arrival found lots of frost and frozen condensation. Spoke with tenant and he said that the freezer was stuffed with product. Door may have not closed the whole way and product was covering all vents. Tested heater and heater operates correctly. Removed all ice that was built up on the upper portion of air duct. Customer will keep an eye on unit and not cover vents.

Arrived on site for refrigerator not cooling. Upon arrival confirmed complaint and after further inspection found start device had failed as well as coils being super dirty leading to compressor over heating. Found all fans functioning as designed. Call complete

"Arrived on site to inspect unit for not turning without a growling noise, upon inspection found the gear case rubbing causing the growling sound during any movement, quoted customer to replace the gear case

Arrived on site to replace previously ordered parts for dishwasher. Replaced lower sprayer and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

Arrived onsite to replace part ordered by previous tech. Replaced the part. Tested the unit.unit tested good. No issues at this time. Job complete

"Arrived on site to inspect dryer noises then shuts off. Upon further inspection, I turned the unit on and immediately it began to make a loud vibration noise then not 3 seconds into the cycle, it shut off. I disassembled the unit and retested and found the motor is bad. I removed and replaced the motor and retested and unit is operating as designed. I advised my customer of my findings and repairs. No lint observed during service, job completed."

"Arrived on site for a washing machine that is making a rattling noise during agitation. Inspected unit and work area. The customer advised that this rattling sound happens regardless of whether the unit is in agitation or span. I did confirm the unit and found the sound coming from the splutch assembly. Check the motor, gear case, and agitator and all jacked good. Replaced the cam with a truck stock part and tested the unit. The unit is now working as designed. Call complete.; used 1 W10721967 (Cam) from stock"

Arrived on site to diagnose a cooktop with no low flames. Found adjustment needed to burner valves and made necessary adjustments. All is working properly at this time.

Arrived onsite to replace previously diagnosed parts. Replaced auger motor and solenoid. Tested unit and unit is now dispensing ice. No other issues with unit at this time

"Arrived on site to install previously diagnosed parts, pulled unit out to install Stack kit and hose clamp on drain hose, removed old housing filter seal and installed a new one tested and working as designed, no water leaks detected during service. Call complete."

"Arrived on site to inspect microwave/oven wall combo microwave turntable shaft rubbing. Upon further inspection, customer advised that the unit was recently cleaned and they found the turntable shaft not seating correctly. After further inspection, I found the shaft was damaged and I replaced it and tested the unit. The customer advised that the unit is making an odd noise also. While testing, I could hear what sounded like the heating components making the louder than normal noise. I pulled the unit out onto my oven dolly and inspected the components and found no abnormal issues. Retested the microwave and could no longer hear the noise. Placed the unit back in its space and retested and did not hear the noise, nor did the customer. Other than replacing the shaft, no other repairs needed. Job completed."

Arrived on site to test unit for unit making loud noise. Removed unit and found damper not sitting correctly on unit. Sampler was just taped on. Removed tape and screwed damper in to correct place test unit and unit test good job complete.

"Arrived on site and inspected washer and found error codes for long drain, ran all functions in manual diagnostics and found connector on drain pump is loose. After resetting washer is operating properly. Discussed correct loading and detergent usage with customer, job complete"

"Arrived on site for customer complaint of doors not aligned, I adjusted doors, unit tested good."

"Arrived on site to to replace Heating Element - SP W11540964 - Special Project S17304 , located DW, replaced heater, job complete"

"Arrived on site to follow up on sealed system required refrigerator. Pierced system and verified pressure still present. Removed and replaced compressor and drier. Vacuumed unit and verified good vacuum present and held. Charged to 5.25 Oz per mfr specs. Tested unit and verified frost pattern on evap. Please note starting to see corrosion forming on lines, which may lead to failing lines in the future. Call complete."

"Arrived on site to install previously diagnosed parts on MW, I replace the humidity sensor and tested the MW in popcorn mode, Unit working as designed, job complete."

Arrived onsite for fan noise and found debris in the fan space. Removed debris. Unit is now operating as designed and quietly. All checks good. Advised customer on repair.

"Arrived on site to replace previously diagnosed ice maker, replaced ice maker, noticed extremely low water pressure,customer stated that he has not replaced filter in the last 4 years, removed filter and advised customer to buy a new one asap, ice production will not start until filter has been installed, no leaks detected job complete"

Arrived on site to inspect unit for not cycling without a loud noise. Upon inspection found the unit worked normally and the noise experienced was the cam clicking into place. All parts worked normally. Complete

"Arrived on site and inspected dryer and found start button is unresponsive. Spoke with SW and attempted to put it in a diagnostic cycle but it will not enter. Recommended replacing control panel and quoted. Control panel $232.61, labor $224.75, Will bring Brack all other prescreen parts in case there is another issue; ordrng 1 AGL75452905 (Control panel)"

Arrived onsite to replace heating element under special project. Verified model and serial number. Replaced element. Unit is functioning as designed. Job complete

Arrived on site for complaints of no power. Found unit unresponsive on all buttons. No lights showing. Found incorrect voltage at the wall outlet. Flipped breaker and no change. Advised customer to contact an electrician to have issue corrected. Job complete.

"Arrived on site for customer complaint of console coming loose, I added some adhesive to underneath side of console, unit tested good, if problem continues l will need UI console/panel."

"Arrived on site for dryer not heating correctly. Upon arrival confirmed complaint. Found stable power connection, and all thermal fuses, stats, etc functioning within manufacturing specs. Found element grounded out. Replaced element. Reassembled and tested unit and found dryer fully functioning as designed. Call complete"

"Arrived on site to diagnose refrigerator that is not cooling in either compartment. Inspected unit and found it had a sealed system hob done prior. Found unit infested with German roaches. Tried to locate source if sealed system leak but could not isolate or find leaking freon, likely leaking in cabinet. No repair possible due to likely leaking Yoder loop

"Arrived onsite for the unit still not keeping temperatures and sometimes the temperature gets to 120 degrees on its own. Called tech line and let them know of the previous findings from the last technician and customer said that the unit will sometimes get hot on its own, said findings were in spec of the unit. Had me check the oven sensor at the control and it checked good. Said to replace both controls and possibly the WiFi assembly at the same time, and to have the customer call the WiFi Connection team 866-333-4591, either before or after returning to get the unit updated for any issues as far as controls go. Spoke with JR got Sr#7732937025. Customer still wanted the bottom control to replaced. Let him know that the control by itself may not fix the the unit but wanted it replaced anyway. Replaced control. Unit was fine. No issues at this time. Ordered parts, rescheduled with customer ; ordrng 1 W11234290 (WiFi module) and 1 W11333311 (Ui control)"

Arrived on site for complaints of F9E0 error code for miswired unit. Checked voltage and polarity at the wall and found it good. Checked voltage all the way to control and found it good. Nothing seems out of place. Will need new control to complete repair. Office to reschedule.; ordrng 1 W11564648 (Control)

Arrived to install previously diagnosed parts. Upon arrival did not find any oil leaking or residue anywhere or on any components. Uploaded pic on SD. There is a service pointer on the type of noise present. Found loose belt. Replaced cam per service pointer and replaced belt. Test unit and unit operates as designed. O leaks present at this time. Job complete

Arrived on site to diagnose a refrigerator that is over cooling in the rc. Tested unit and found all is functioning properly at this time. Advised customer on findings and to watch item placement that could block air channels in unit. No further repairs needed and no leaks were found at time of service.

Arrived onsite and found rc evap completely frozen through. Ordering evap cover and evap fan kit to repair. Advised customer on defrosting the unit. Returning with cover and fan to repair. ; ordrng 1 W11256332 (Eva coverp)

Arrived onsite to install previously diagnosed pat. Upon arrival I installed new control and tested unit and and found unit operating as designed. Job complete.

Arrived onsite for washer making noise. Upon inspection I found that noise was coming from eating. Upon further inspection I found that the shaft and bearing was seized in to the tub. I quoted customer for new tub.

"Arrived on site at new home that is still under construction for dishwasher missing kick-plate. Found unit not installed at time of service. Inspected unit for possible damages, checked all components and water lines still in place. Spoke with builder on kick plate and left on site to be installed when unit is installed. Job completed."

Arrived on site to drop off lp conversion kit

"Arrived on site for breaker tripping. Per customer with icemaker on breaker will trip within a day,with icemaker off unit works correctly. Powered on icemaker,icemaker ran through a harvest,dumped ice and filled no issues,ran diagnostics fans powered on,compressor powered on,ran defrost cycle and defrost heater powered on,unable to recreate issue,advised customer that due to icemaker on and tripping breaker recommending to replace icemaker. Installed a new icemaker powered unit on icemaker filled with water.

"Arrived on site and inspected dishwasher and found it is noisy while running, sent video to SW who recommended replacing motor assembly, after replacement dishwasher is now running quietly/normally, job complete"

"Arrived onsite for refrigerator not cooling in both sections. While speaking to customer found that customer experienced intermittent power failure on unit. Customer stated- lights were out, dispenser was non functional and cooling was off. Happened twice. Once the unit corrected itself and the second time unplugging the unit reset the components. During visit could not duplicate any issues. Temps were good in both compartments and water was dispensing and ice maker was making ice. Unit may have intermittent power failure due to possibly failing control. Checked deli control and showed no signs of corrosion. Customer will monitor and video if it happens again"

Arrived onsite for refrigerator not making ice I performed ice maker twist tray test that was good. I the tested ice level sensor that was good the I tested ice maker water fill and found no water coming out. I check filter for ice or clogs found no ice or clogs. I replaced water valve and tested fill and found fill working. No leaks at this time. Job complete.

"Arrived onsite for no operation and found fuse blown. Found likely reason for this is the frame door hinges have bent slightly and cause a door misalignment which wore out the switches. The switches and interlocks would be needed, as well as the fuse. The other complication is evidence of significant roach infestation which could have equally contributed to a short. Advised customer on findings. AUTHO required to proceed. ; O-emld tckt"

Arrived on site to diagnose an ice machine that is making unusual noise. Found condenser fan blade tapping against refrigerant lines. Repositioned line and all is working properly at this time. No leaks were found at time of service.

Arrived on site to replace harness and control board and fuse. Replaced all parts could not test unit due to unit sitting in the garage. Job complete.

Arrived onsite for washer making squealing noise and not completing cycle. Upon inspection found belt slipping and failed suspension rods. Customer is aware that running unit under current condition will have more where in tear on components. Replaced belt and suspension. Tested unit and unit is functioning properly. Job complete

"Arrived on site to diagnose washer that was leaking water. Customer said drain hose wasn't seated and they had fixed it. No work was needed, confirmed unit no longer leaking. Call complete. ; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #)"

Arrived onsite and found the belt had slipped off due to a tree nut shell left behind by a rodent. Reinstalled the belt. Unit is now operating as designed.

Arrived on site to install previous diagnosed parts. Removed failed front right adjuster and installed new. Gained access to heating element and removed element. Verified element was bad and measured resistance and found opened. Installed new element and performed diagnostics mode. Monitored test cycle and found element drawing 7.5 amps. Checked for hot temperatures at end of test cycle. Found unit operating as designed. No water leaks detected during service.

Arrived on site for oven not responding to touch commands even after hard power rest . Ordering UI console . Call to set return.; ordrng 1 W10876356 (Ui console oven)

"Arrived on site for complaints of frost build up, ice build up, no cool, and water dispenser issues. Found FC extremely iced over. Could not access the evaporator because of all the ice. Advised customer to perform a natural defrost with towels down, doors open, for 2 days prior to the next appointment. Attempted force defrost and heater never came on. Found RC at room temperature. Found frost near the edges of the liner near the door in the FC. Found some air gaps and remolded them. Found all water lines disconnected in the back of the fridge. Verified voltage at the control. Will need need to diagnose further once defrosted. Will order the control, heater, evap motor, bimetal, valve, and door gasket. No water leaks detected, office to reschedule.; ordrng 1 2159082 (Gasket) and 1 WP2323198 (Heater) and 1 W10408179 (Valve)"

Updated model and serial. Upon arrival inspected unit for gas leak. Found leak coming from regulator. Cooktop is installed above built in oven. Explained to landlord that due to the installation of the oven the oven will need to be removed to make the cooktop accessible. Quoted customer 120.25 for parts and 307.25 for service and labor. Customer approved. Before rescheduling be sure that unit has been made accessible. Office to reschedule ; ordrng 1 W11087445 (Regulator)

Arrived on site for dryer taking too long to dry clothes. Upon arrival found no errors and diagnostics and found a stable power supply coming from outlet to unit and being distributed evenly through unit and all components. After further testing found no signs of clogging through the exhaust going straight out of the house or inside of the dryer and found temperature fluctuations functioning within manufacture specs. I did find however that due to the washer failures the dryer is having a much hard time trying to dry the clothes. I recommended to customer that we make the repairs needed to washer in order to ensure the dryer functions of peak performance. Call complete

"Arrived on site to replace previously ordered parts for cooktop. Found no failures to valve, but instead wrong size orifice installed on rf burner. Installed correct size orifice and adjusted valve. All is working properly at this time."

Arrived onsite to install properly diagnosed parts upon arrival I installed new float switch and tested unit and found unit operating as designed. Job complete no leaks.

"Arrived onsite for DW not running. Upon arrival i attempted to put unit into diagnostics mode and found that it would not, checked under unit and found that the float switch tray and water in it I I drained water and attempted to run diagnostics again but still no change. I installed new control and tried again and found the unit operating as designed. Upon further inspection I found a leak at drain hose connection on drain pump. I corrected this and ran another test and found another leak at the upper rack mount screws due to it being loose I corrected this and tested unit and found unit operating as designed. Job complete."

"Arrived on site to install previously diagnosed and ordered part. Due to the sump/motor assembly failure, I removed and replaced the part and tested. Unit is operating as designed with no leaks. No water leaks observed during service, job completed."

"Arrived on site for no ice. Ran fill test on icemaker,Water valve not powering on,removed compressor cover found harness disconnected from valve,installed harness,ran fill test passed icemaker filled with water"

"Arrived on site to install previously diagnosed and ordered part. Due to the drain pump failure, I removed and replaced the drain pump and tested. Unit is operating as designed. . No water leaks observed during service, job completed."

Arrived on site to replace previously ordered parts for refrigerator. Found icemaker that was ordered doesn't match harness in unit and am reordering correct part. Return date set for 3/28.; ordrng 1 W10882923 (Icemaker)

Arrived onsite for no power unresponsive and found shorted L1 wire at block. Used harness to repair. Unit is now operating as designed. Advised customer on repair. All checks good.

"Arrived on site to inspect unit for making a loud vibration noise when plugged in, upon inspection found the Evap fan was vibrating the grille loudly when on. Shifted all parts and found a broken tab, ordering fan and grille. Office to reschedule ; ordrng 1 WPW10175909 (Grille)"

"Arrived on site ,replaced sump and motor , lower rack wheels , and heater . Ran diagnostics all checked normal. No water leaks detected at time of service. Job complete"

"Arrived on site for customer complaint of unit not washing, found failed wash motor, I replaced wash motor assembly, ran diagnostic test cycle, unit tested good."

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Went to recover refrigerant and found the unit completely out of refrigerant. Replaced the dye dryer and put the unit under a vacuum. Could hear a hissing sound coming from the refrigerator section and the unit would not get into a full vacuum. Opened up the evaporator cover and found the hissing coming from within the cabinet at the Capilary tube. Found both capillary tube and return line rusted over. Went to try to wiggle the capillary tube to see more of what was going on and heard the capillary tube open up even more and let more air back into the system. I called Whirlpool Techline and spoke to Robert SR# 7733242849. He had me sending a photo of the issue. He advised that based on the information, the unit would be non-repairable and to let the customer know that they would be contacted within the next 5 business days. Call complete."

Arrived onsite for unit not drying very well. Tenant sad that they wouldve to use it 3 or 4 times to get things dry. Looked at the unit and found that the dryer vent tube and ventilation for the dryer was clogged up and causing the unit to not heat or dry really well. Left the home owner a message and let the tenant know that the ventilation needs to be cleaned by some one else or be they may be charged if we return for the same issue and it has not been cleaned as per recommendation. Took pic of clogged vent. No issues at this time. Job complete

"Arrived on site for no ice ran diagnostics thermistor reading open replaced icemaker,ran test icemaker filled with water. ; used 1 W11284458 (Icemaker) from stock"

"Arrived on site to diagnose a microwave that isn't heating. Found high voltage system shorted and replaced mag, cap, and diode. Tested unit and found all is functioning properly at this time."

"Arrived on site for customer complaint of front burner not even, found burner head warped and needs replacing, ordering burner head to ship to customer.; ordrng 1 Cnote (Drop ship part to customer) and 1 WB16X24722shiptocustomer (Burner head)"

Arrived onsite for unit not dispensing water or ice. Upon arrival found ice bin full of ice. Found auger is broken and not feeding ice to dispenser. Tested water dispenser. Water valve is not energizing with call for water. Needs water valve replaced. Need to order water valve NF auger assembly Also need to get UI approved just in case. Need AUTHO. Office to reschedule ; ordrng 1 WR17X23255 (Bucket/auger assembly) and 1 WR57X33326 (Water valve) and 1 Autho (Autho)

Arrived on site for complaints of visible damage. Found dent on front left of console. Will need new part to complete. Office to reschedule.; ordrng 1 W11180283 (Console panel)

Arrived on site to test unit for lower rack not pulling out correctly. Found wheels broken ordering new wheels office to reschedule ; ordrng 4 W10195416V (Lower rack wheels)s

"Arrived on site and found refrigerator is still under manufacturer warranty, replaced several interior LED modules and all interior lighting is now working properly, job complete"

"Arrived on site to replace previously diagnosed cam and motor, tested unit found unit making screeching sound when going into high rpm spin, replaced cam did not fix issue, even after multiple attempts to fix noise, it never went away, with units that had the same noises on previous jobs, gear-case replacement fixed issue, ordering gear-case, belt, shift actuator to ensure completion office to reschedule ; ordrng 1 W11239857 (Belt) and 1 W11423758 (Gear case) and 1 W10913953 (Shift actuator)"

Arrived onsite for unit not baking. Looked at the harness of the terminal block and found that the red wire had burned up. Ordered new main harness. Rescheduled with tenant. ; ordrng 1 W11432194 (Main harness)

"Arrived onsite for unit not starting with water or draining. Tested the unit and unit would not fill with water, heard the motor running but the drain motor would not turn on as well. Upon further investigation, found that the control may need to be replaced and poses the drain motor and water valve.

"Arrived on site to inspect ice machine overflowing the front with water. Upon further inspection, I placed the unit in diagnostics and tested. All components were operating properly except the reservoir drain pump. Also, found the external drain pump is draining intermittently. After getting approval, I removed and replaced the external drain pump and the reservoir drain pump and tested. Unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site and inspected washer and found valve is leaking there is a crack on the hot side.

"Arrived on site for washer leaking. Inspected unit and work area. Customer had water turned off to unit, turned water on. Performed diagnostics mode and checked error codes and found none. Ran automatic test cycle and found water leaking at hot supply line connection on inlet valve. Removed hot water line and replaced gasket. Found inlet valve stripped and not allowing water supply line to fit properly. Tested unit and found no longer leaking. Informed customer on inlet valve and he requested to replace inlet valve. Removed failed inlet valve and installed new. Performed diagnostics mode and automatic and manual test. Found unit operating as designed and no water leaks detected during service.

"Arrived on site to inspect unit for not spinning without violent shaking, upon inspection found the unit working normally but the back right foot off. Leveled unit and found no issue. Complete"

"Arrived on site to install previously diagnosed and ordered part. Due to the lower rack front right wheel assembly missing, I installed a new wheel assembly and tested. Unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site for customer complaint of knobs being switched on the LF and LR burners, I switched knobs, tested good."

"Arrived on site for MAKING A LOUD TUMBLING NOISE WHEN TURNING. Upon arrival tested unit and found noise coming from rollers. Inspected rollers and found 1 completely seized and the other 3 are worn. Noticed some squeaking coming from idler. Need to replace all 4 rollers and idler. Customer wants to install new belt while replacing other parts. Replaced all 4 rollers, idler and belt. Tested unit and unit operates as designed. Job complete"

"Arrived outside for a refrigerator thats not cooling and is having ice melting. Inspected unit and work area. Confirmed the customers complaint and found a defrost issue in the freezer section but no defrost issue in the refrigerator compartment. I tested the evaporator fan in the freezer section and found that it would not come on. I called Whirlpool Techline and spoke to Orlando SR# 7733237727. He advised at the unit has a no issue for the freezer evaporator pans causing the power outage issues and new prost issues. He advice to replace the freezer evaporator fan and they call back if further issues persist. When I went to disassemble the freezer evaporator cover, found ice buildup on both sides of the Styrofoam cover. Attempted to defrost part of it but found the cover completely iced over and unwilling to budge.Spoke to CS and was advised to also run through checks on the defrost heater and return based on known issues. Found the defrost bimetal closed and the heater kicking on when putting it into a force defrost. When I went to reassemble the unit, one of the slide rails fell and broke the door switch underneath in the freezer section. Ordering the door switch and will return with the FC evaporator fan assembly, and UI once the refrigerator is completely thawed. Rescheduled customer to 3/28.; ordrng 1 W11291142 (Door switch)"

"Arrived on site for customer complaint of unit not powering on, found the console wire harness not making good connection with main control. I adjusted metal prongs on harness connection, unit tested good."

"Arrived onsite for unit with power,but not operating. Upon arrival unit just clicks. Checked voltage got 120v from supply to control. Called tech line for assistance. Tech had me ohm drain pump and got resistance of 80. Found water in outer tub. Drain pump is receiving voltage but not operating. Tech recommended replacement of Drain pump. Tech gave Sr#7733242795 . Ordering drain pump and line filter just in case and bringing back control and panel just in case. Customer is requesting us to return asap. Office to reschedule ; ordrng 1 W11399437 (Drain pump) and 1 W11033573 (Line Filter)"

Arrived on site for oven not heating . Checked all connections all checked normal. Ran preheat bake element igniting. Getting correct amp on igniter . Ran preheat to 350. All checked normal. Couldnt duplicate issue .

Arrived on site for microwave not allowing unit to heat or function wants to start button is pressed and causing a door open and shut air. Upon arrival confirm complaint and found the upper portion of the interlock assembly failing. Ive been installed the new in your life assembly kit reassembled and tested the unit and found microwave fully functioning as designed. Call complete

Arrived onsite for dryer making noise when in use and not drying well. Upon arrival tested unit. Noise was apparent. Disassembled unit and found roller bearings and belt worn. Replaced bearings (4) and belt. Unit is heating. Recommended customer have external ventilation cleaned to reduce longer dry times. Tested unit and unit is functioning properly. Customer tested and approved. Job complete

"Arrived on site for leaking washer, inspected unit and was leaking at the cold water hose, detached hose and inspected, rubber washer was not cut so flipped the rubber washer and reinstalled and tested, unit working as designed, no more water leaks detected, job completed."

"Arrived on site and found drawer below icemaker has ice behind it and it will not close properly. Showed customer how to remove drawers if need be and cleared all ice and drawer will now close properly, job complete"

"Arrived on site to replace failed console, after replacing, unit tested good,

Arrived onsite for the lid being broken. Looked at the lid and saw it was broken. Quoted customer and declined the first quote. Spoke with MS to get managers approval for a cheaper quote. Replaced the part. No issues at this time. Job complete

"Arrived onsite for control issue, found unit operating with relay failure causing fan to continually kick off and back on. Power cycled unit and this made the symptoms more obviously bad with chirping occurring with the function loss. Completed repair. Unit is now operating as designed."

"Arrived on site for customer complaint of unit not cooling, found freezer was at 18 degrees and refrigerator at 42 degrees. I gained access to compressor and went over all accessible lines with UV light to check for leaks, also checked evaporator for leaks, no dye of any kind was found. I did find condenser completely blocked with hair and dust, I removed hair and dust and asked customer to monitor temperature in freezer for 24 hours. If problem continues, will need sealed system repair."

Arrived onsite to replace previously diagnosed parts. Upon arrival accessed evaporator compartment. Found evaporator and components completely covered in ice. Unit will need to be manually defrosted to avoid damaging components. Office will reschedule customer after defrost period. Returning with ordered parts. ; O-emld tckt

"Arrived on site for complaints of no water and no ice production. Found water turned off. Turned on water and water is dispensing properly. Advised customer to allow 12-24 hours for ice production. No water leaks detected, job complete."

Arrived on site to install previous diagnosed part. Unplugged unit and gained access to control. Removed failed control and installed new. Assembled unit and plugged unit back in. Tested light and heating operations. All tested good.

"Arrived on site to install previously diagnosed and ordered parts. Due to the failed sealed system, I removed and replaced the compressor, access valve, and UV dye drier and vacuumed the system. Pressures held at -30/0. I installed 4.5oz of R134a refrigerant and monitored pressures and the evaporator frost pattern. Pressures were good at 1/130 and unit had a good frost pattern. No water leaks observed during service, job completed. I recommended that the customer allow the unit to fully cool for approximately 48 hours before placing food items back into the unit."

"Arrived on site and replaced control board and microwave counter light will now work properly, job complete"