Service History 371

Near Spicewood, TX 78669
Robert
Job Details: 01/26/2021
REFRIGERATOR KITCHENAID KFCS22EVMS4 Arrived on job for complaints of door gasket previously installed possibly damaged and potential leak. Found no leak but gasket not properly prepped for install. Removed gasket and warmed it with hair dryer until it lays flat then installed gasket.
Near Round Rock, TX 78664
David S
Job Details: 01/26/2021
REFRIGERATOR KITCHENAID KFIV29PCMS03 Arrived on site for icemaker not working. I inspected the unit and work area. I found good temperatures in the freezer and fresh food section. I found no voltage to the fill tube heater and fascia heater. I put the unit into diagnostics and tested the icemaker it cycled. I put the unit into test 19 and found good voltage at the fill tube and fasci heater. I ran a fill test and the unit filled. I power cycled the unit and retested voltage during normal operation. I found good voltage at the heaters. The unit is working as designed. Job complete.
Near Austin, TX 78747
Kevin
Job Details: 01/26/2021
REFRIGERATOR WHIRLPOOL WRX735SDHZ "Arrived on site and inspected refrigerator and found customer is experiencing ice filling up chute when not being used and falling on floor when door is opened, spoke with techline and they recommended bringing back UI, ice door, and paddles to correct experience 7729830543 ; ordrng 2 WPW10353848 (Pad)s and 1 W11265135 (Ui) and 1 W11045978 (Shield) and 1 WPW10353552 (Separator)"
Near Pflugerville, TX 78660
Kayman
Job Details: 01/26/2021
WINE COOLER KITCHENAID KUBR204ESB00 Arrived onsite for wine cooler with existing noise issue. Upon inspection i found the upper right side of the gasket gad a gap allowing light to come through. I I a. Not able to recreate noise while onsite but the customer showed me a video. I spoke to sterling at techline SR#7729840079 and with no frost build up on the evap covers. he recommended a power reset for 5 minutes and heat forming the gasket to make a better seal. I heat formed the gasket and advised the customer not to open the unit for a few hours. Job complete.
Near Bastrop, TX 78602
Andy
Job Details: 01/26/2021
WASHER WHIRLPOOL WFW70HEBW Arrived on site to install previously diagnosed inlet valve. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Waco, TX 76705
Jonathan M
Job Details: 01/26/2021
REFRIGERATOR FRIGIDAIRE FFSS2615TP0 "Arrived on site for a refrigerator that won’t make ice or dispense water. Inspected unit and work area. Customer advised that after they replace their water filter, the unit has not been able to dispense water or ice. Attempted to try running the dispenser without a water filter and found the unit would not dispense any water without the filter being in place. Checked the valve and found the valve allowing water in when the unit was pressed. Spoke to SW and went over some other troubleshooting tips. Shook out the old filter on the water that was left in it and reconnected the filter. Can you begin to dispense water for several seconds before stopping once to filter was full. I advised the customer that her issue is most likely an issue with her filter. I did advise her to buy a new filter and if that didn’t work, we would need to replace her housing. Customer advised that she would replace her filter and would call back if further issues persist.
Near Spicewood, TX 78669
Robert
Job Details: 01/26/2021
DRYER LG DLEX3070W Arrived on job to replace previously diagnosed part. After replacement test operation and dryer working properly.
Near Waco, TX 76705
Jonathan M
Job Details: 01/26/2021
DISHWASHER KITCHENAID KDPE234GPS0 Arrived on site for a dishwasher that won’t wash dishes. Inspected unit and work area. Placed unit in service diagnostics and found an F4 E3 (Wash motor not running) error code.Unit will need a new pump and motor for repair. Ordering part in office will need to contact customer about reschedule date due to an out of stock and PSP item.; ordrng 1 W11085683 (pump&motor)
Near Temple, TX 76502
Tyler
Job Details: 01/26/2021
REFRIGERATOR WHIRLPOOL WRF767SDHZ01 "Arrived on site for refrigerator leaving Moisture on the horizontal mullion bar between freezer and fresh food compartment per the customer upon arrival. Upon further inspection I found water was condensating across horizontal divider 6” out from center on both left and right sides of mullion bar. I inspected the door gasket and could not verify any signs of damage to the freezer, or French door gaskets. I also was able to verify that over all integrity of the doors was ok. Everything was level and unit also showed no evidence of Moistor around vertical mullion, or within either compartments. I then called whirlpool techline(Sr#7729839582) and was instructed to let the unit run in normal mode while disconnecting the condenser fan motor and to wait 30 minute to verify if horizontal mullion was heating up or not. After 30 minutes I called W.P. Techline back and informed them though all though the hinges on the mullion far sides were much warmer, that
Near Belton, TX 76513
Tyler
Job Details: 01/26/2021
WASHER WHIRLPOOL WTW4850HW1 Arrived on site for washer knocking around a lot and customer stated also sounded like a jet plane. Upon arrival I ran a diagnostics check but there were no error codes stored. I then checked suspicion rods and found they were fully intact and supporting tubs fine. I then ran a spin test and found inner tub knocking around badly and eventually gear case sounded as if it was grinding internally. I removed the inner tub from the washer and found during a spin test the unit no longer knocked back and forth but the gear case was then cause of the grinding but the inner tub itself was also why unit banged against the chassis when in spin. Office will need to reschedule for 2 man/2hr rebuild after availability of parts is known. ; ordrng 1 CNOTE (NEED 2HR 2 MAN WEIGHED RESCHEDULE ) and 1 W10215093 (filter drain) and 1 W10238320 (tub-outer) and 1 W10371566 (tub) and 1 W10528947 (drive hub kit) and 1 W10721967 (drive pulley) and 1 W10808317 (belt) and 1 W10815026 (a
Near Cedar Park, TX 78613
David S
Job Details: 01/26/2021
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived on site to install previous diagnosed part. I gained access to the diffuser and replaced it with new. The customer asked me about the grey glue thats leaking out the left side of the fridge. I pulled the kick plate and could feel hot air being blasted out the front under the fridge. I inspected the back of the fridge and found it right up against the wall. I gained access to the hv control and verified proper voltage and resistance to the rc thermistor. I spoke to the customer about leaving an air gap between the fridge and wall so that it can vent the hot air from the condenser out the back properly. The grey glue is being melted and dripping because the hot air is not being vented properly and it is heating the insulation enough to melt it. I left an air gap at the back of the fridge and felt the air coming out of the front of the fridge it is much cooler now. Job complete.
Near Cedar Creek, TX 78612
Matthew
Job Details: 01/26/2021
RANGE WHIRLPOOL WCG55US0HS Arrived onsite for burners to hot. Upon inspection found valves would not regulate flow of burners. Replace manifold. Tested unit and unit is functioning properly. Burners are functioning low to high. Job complete
Near Bastrop, TX 78602
Andy
Job Details: 01/26/2021
REFRIGERATOR WHIRLPOOL WRS322FDAB05 Arrived on site for refrigerator not dispensing water and not making ice. Removed water filter and tested water dispenser and water dispenser dispensed water properly. Cycled ice maker and ice maker cycled but did not add water. Found ice maker fill tube frozen. Steamed out and tested and ice maker operations are normal. Instructed customer on use and care and practice for best performance as well as he will need new water filter. No water leaks present at time of service.
Near Waco, TX 76705
Jonathan M
Job Details: 01/26/2021
WASHER MAYTAG MVWC565FW2 Arrived on site for a washer with a broken strike. Inspected unit and work area.Confirmed customers complaint and so happen to have a truck stock latch on the truck. Replace the latch and tested the unit. Unit is now working as designed. Call complete.
Near New Braunfels, TX 78130
Andrew
Job Details: 01/26/2021
RANGE WHIRLPOOL WFC150M0EB3 "Arrived on site to replace control and oven temp sensor. Verified parts were needed. Replaced parts, tested unit to 350, unit works good. Job complete."
Near Dripping Springs, TX 78620
Brandon
Job Details: 01/26/2021
WASHER WHIRLPOOL MVW7230HW0 "Arrived on site to replace failed hose, after replacing, unit tested good. No leaks."
Near Austin, TX 78717
Justin
Job Details: 01/26/2021
REFRIGERATOR WHIRLPOOL WRS325FDAM04 Arrived on site for refrigerator with freezer light out. Found bad freezer light.Installed new light and unit is now working a designed. Call complete.
Near Troy, TX 76579
Jonathan M
Job Details: 01/26/2021
WASHER GE GTWN3000M1WS
Near The Hills, TX 78738
Luis
Job Details: 01/26/2021
REFRIGERATOR WHIRLPOOL GB2FHDXWB01 "Arrived on site for water leaking. Found frozen drain diagnosed unit will need updated drain tube. Installed updated drain tube,cleared drain. used 1 W10619951 (Drain tube) from stock"
Near Temple, TX 76502
Tyler
Job Details: 01/26/2021
DISHWASHER FRIGIDAIRE FFBD2406NW7B Arrived on site for dishwasher not latching closed properly. Upon arrival customer stated unit was leaking because door wasn’t shutting right. Upon further inspection of the unit I found that the door latch itself is starting to break to the point that it’s “open” position is closed and the “closed” position is passed its mounted closing spot. I tried to reset the door latch back in its position needed for grabbing the door but the plastic and springs are both worn down and causing the latch to pop back out of place. Office will need to reschedule due to parts showing out of stock. Other then this the rest of the unit is functioning as designed. ; ordrng 1 5304517279 (DOOR LATCH)
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 01/26/2021
ICE MACHINE KITCHENAID KUIX505ESS2 Arrived on site to replace water valve for ice machine. replaced valve and tested unit. found all is functioning properly at this time. no leaks were found after services were performed.
Near Jonestown, TX 78645
Lou
Job Details: 01/26/2021
VENTHOOD WHIRLPOOL UXT5236BDS1 "Arrived on site to inspect venthood lights not working. Upon further inspection, customer advised that they changed out the left light bulb and it didnt work afterwards. I pulled the light panel down and tested voltage and found the left light not getting voltage. I found the harness to the left light not fully connected to the right light connection probably due to customer replacing the bulb and the light assembly was removed and pulled on the harness causing it to get loose. Adjusted the harness and tested and the unit is operating as designed.
Near Killeen, TX 76541
Al
Job Details: 01/26/2021
WASHER WHIRLPOOL CAM2742TQ3 "Arrived to inspect washer timer issues.Confirmed the complaint and found the screw on the clutch backed off and deemed the timer inoperative.Corrected the issue by tightening the screws on the recently replaced part.
Near Copperas Cove, TX 76522
Al
Job Details: 01/26/2021
WASHER WHIRLPOOL WTW5500SQ0 Arrived to inspect washer not spinning clothes dry. Allowed customer to wash a regular load of clothes and unit spun the load as designed.Customers husband advised the load of 13-15 towels is when the unit fails to spin the towels dry.I advised the customer to reduce the amount of towels due to the weight of 13-15 towels.Unit works as designed Job completed
Near Killeen, TX 76542
Al
Job Details: 01/26/2021
DRYER MAYTAG MEDC500VW0 Arrived to inspect dryer with long drying time.Customer advised it takes several loads for clothes to dry.Checked airflow and found the unit ventilation system needs to be cleaned.Unit works as designed.Customer will have system professionally cleaned.Job completed
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 01/26/2021
ICE MACHINE WHIRLPOOL WUI95X15HZ00 "Arrived on site for ice machine not producing ice. Performed diagnostics mode and found not filling. Checked water supply and found failed inlet valve. Continue with test mode and found broken cutter grid. Removed failed cuter and inlet valve, installed new. Tested operation All tested good, no water leaks detected."
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 01/26/2021
DISHWASHER KITCHENAID KDFE104HPS1 Arrived on site to diagnose a dishwasher that is not closing properly. Tested unit and found dishwasher front feet have slipped off of tile and are sitting on subflooring causing the unit not to be leveled properly. Reset unit to proper position and found all is working properly at this time and no leaks were found at time of service.
Near Leander, TX 78641
Tommy
Job Details: 01/26/2021
MICROWAVE WHIRLPOOL WMH32519HZ5 Arrived onsite for unit replacement. Removed old unit and replaced with new took photo of new module and serial. And tested. Job Completed.
Near Marble Falls, TX 78654
Cliff
Job Details: 01/26/2021
REFRIGERATOR WHIRLPOOL WRB543CMJZ00 Arrived on site to replace door for Bridger raider. Replaced door that homeowner provided and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Austin, TX 78744
Kevin
Job Details: 01/26/2021
REFRIGERATOR KITCHENAID KRMF606ESS01 "Arrived on site and replaced all parts recommended by tech line on previous visit. After replacing all parts refrigerator back on and the interior lights came back on but water dispenser, nice dispenser, and cooling functions are still not operational. Spoke with techline again they recommended disconnecting pantry user interface harness from the wall Of the refrigerator. After cycling power three more times all operation returns. Will need to replace left pantry door with a blank one due to short in the harness coming out of the cabinet, dispenser motor shaft would also not separate from the old dispenser motor and it will need to be replaced along with a new ice bin. 7729299197; ordrng 1 W10815679 (Pantry door) and 1 W11170612 (Harness) and 1 WPW10347093 (Ice container) and 1 WPW10347114 (Shaft)"
Near Austin, TX 78739
Leonardo
Job Details: 01/26/2021
COOKTOP WHIRLPOOL W5CG3024XS01 Arrived on site to test unit for unit sparking when not in use. Test unit and found harness had gotten wet making unit short for a bit till it dried out. Unit working as designed at this time. Removed cooktop and checked harness and all wires are goo job complete no leaks present at this time.
Near New Braunfels, TX 78132
Noah D
Job Details: 01/26/2021
REFRIGERATOR KITCHENAID KRMF706ESS00 "Arrived on site to inspect fridge for not cooling lower areas, upon inspection found the lower evap not frosting completely during test #4, spoke with PR and RP, ordering 3 way valve and returning with control. Office to reschedule ; ordrng 1 W10709318 (3 WAY VALVE )"
Near Belton, TX 76513
Tyler
Job Details: 01/26/2021
WASHER AMANA NTW4516FW3 on site for washer that customer stated was not working properly and upon arrival they clarified saying that the unit would get stuck in the rent cycle it would sit there for hours and not advancing. But arrival I enter diagnostics and found an F7E6 as well as F7E7 error codes. Both indicating that there is an issue with the main control and the motor getting to speed and detecting that the speed was where it should be. I didn’t check all the wire harness connections as well as the motor to verify that there is no visible damage and the wires were connected properly and then ran a low and high speed agitation and spin test and was able to verify that the motor is receiving the proper voltage and that the capacitor was also working during these test and then was able to narrow down at the main control is just not detecting when the motor is running high then replace the main ACu control and then reassembled and tested the unit and verified that after a factory
Near New Braunfels, TX 78130
Andrew
Job Details: 01/26/2021
OVEN WHIRLPOOL WOS72EC0HS01 Arrived on site to test unit for UI acting erratically. Customer said initial visit tech was out and ordered part. Part was shipped to customer directly.
Near Spring Branch, TX 78070
Andrew
Job Details: 01/26/2021
OVEN KITCHENAID KOSE500ESS01 Arrived on site to test unit for error code f2e1 and f1e0. Found when trying to heat error codes will pop up. Control board was run without also like to return with UI. Office to reschedule.; ordrng 1 W10588714 (panl-cntrl)
Near New Braunfels, TX 78133
Andrew
Job Details: 01/26/2021
REFRIGERATOR WHIRLPOOL WRF954CIHZ00 Arrived on site to test unit for not producing ice. Called tech line and verified valve was operating. Ice maker was not responding. Recommended replacing Triton UI per techline. Office to reschedule. ———Sr#7729837128; ordrng 1 W11330648 (panel-ui)
Near Killeen, TX 76543
Al
Job Details: 01/26/2021
REFRIGERATOR WHIRLPOOL WRX735SDHB02 "Arrived to inspect door ajar light on.Confirmed the complaint and found the freezer door switch was sticking open, giving the error.Used heat to unstick the switch and leveled the unit.Unit now works properly to customers satisfaction.Job completed"
Near Killeen, TX 76549
Al
Job Details: 01/26/2021
REFRIGERATOR FRIGIDAIRE LGUS2642LE2 Arrived to inspect water dispensing issues.Confirmed the complaint and found the water at the wall was not tightened properly causing the low or no dispensing issues.Tighten the connection and turned water on full power. Unit now works properly to customers satisfaction.Job completed
Near Kyle, TX 78640
Leonardo
Job Details: 01/26/2021
DISHWASHER WHIRLPOOL KDPM604KPS0 Arrived on site to test unit for unit not draining. Test unit and found piece of glass stuck in drain motor preventing the unit not to drain. Removed drain motor test unit and unit test good job complete.
Near Wimberley, TX 78676
Brandon
Job Details: 01/26/2021
WASHER WHIRLPOOL WTW5000DW1 "Arrived on site to replace latch, after replacing, unit tested good.
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 01/26/2021
REFRIGERATOR WHIRLPOOL WSR57R18DM01 Arrived on site to diagnose a refrigerator that is not cooling. Tested unit and found refrigerant leak in evaporator. Homeowner spoke with whirlpool at time of service and received authorization for repairs. Replaced evaporator coil and pulled unit in a vacuum. Charged unit with manufacturers recommended amount of refrigerant. Tested unit and found all is functioning properly at this time.Autho# WUKR5UKDPL1File# 7729837743Whirlpool representative (Patricia)
Near Canyon Lake, TX 78132
Andrew
Job Details: 01/26/2021
RANGE WHIRLPOOL WCG55US6HS00 Arrived on site to test unit for orange tip flames. Tested unit and flames look good. Unit is on propane and set up appropriately. Spoke with tech line and verified unit is not issue. Issue is with homes air. Home has humidifier causing flames to have orange tips at times. Job complete. ———SR#7729515704
Near Seguin, TX 78155
Noah D
Job Details: 01/26/2021
WASHER AMANA NTW4516FW3 "Arrived on site to inspect washer for not draining, upon inspection found the pump always running, replaced control and found no change, replaced pump and found clothes stuck in drain. Replaced both and tested. All functions returned. Complete"
Near Liberty Hill, TX 78642
Cliff
Job Details: 01/25/2021
MICROWAVE WHIRLPOOL WMC50522HS2 Exchanged microwave and installed new unit. All is working properly at this time.
Near Waco, TX 76708
Jonathan M
Job Details: 01/25/2021
DRYER AMANA NED4655EW1 Arrived on site for a dryer with no heat. Inspected unit and work area. Tested voltage at the terminal block and found proper voltage. Checked call L2 components and found the heating element open. Unit will need a new heating element for repair. Spoke to SP about a reschedule date and was advised that she had rescheduled the customer
Near West, TX 76691
Jonathan M
Job Details: 01/25/2021
WASHER WHIRLPOOL CHW9150GW1 Arrived on site from the commercial washer that running through cycles. Inspected in and work area. Disassembled unit was having difficulty getting access to the main control. I called Whirlpool commercial Techline and spoke to Brian. He was able to get me over to the main control. Swapped out main control and tested unit. Unit was flashing an F 70 code for a miscommunication between the user interface and main control. Noticed that the main control board was taken off of an earlier generation commercial washer. Will need parts to research part numbers for the main control and user interface due to this issue. Please contact customer once parts are readily made available with the correct parts.; saved tckt
Near Round Rock, TX 78664
Kayman
Job Details: 01/25/2021
REFRIGERATOR KITCHENAID KRMF706EBS01 Arrived onsite for refrigerator not making ice. Upon inspection I found that in diagnostics the ice fan sounded weak and as if it was ramping up and down instead of a constant blowing. I contacted techline and we checked resistance readings on all sensors that relate to the ice maker. After troubleshooting techline recommenced replacing that ice fan. I replaced the fan and it no longer makes a ramping noise. I advised the customer to monitor the unit and give us a call if it still does not make ice over the weekend. Tech lines SR#7729821411.
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 01/25/2021
OVEN JENN-AIR JJW2730DS01 "Arrived On site to diagnose a oven that is giving error codes. Found F2E1 error saved in control. This indicates faulty control panel. User interface will need to be replaced to complete repairs. Office to set return appointment after receiving authorization and part shipping details.; O-emld tckt , states that autho needed"
Near Round Rock, TX 78681
Tommy
Job Details: 01/25/2021
DRYER MAYTAG IED4300SQ0 Arrived onsite for previously diagnosed parts. Upon arrival replaced switch and tested. Unit is now operating as designed.
Near Cedar Park, TX 78613
Justin
Job Details: 01/25/2021
WASHER WHIRLPOOL WTW5000DW2 Arrived on site for washing machine having to be stopped manually or running to long. Upon arrival customer stated their issue was it was adding water during the sensing step and the rinse step sometimes would rinse and repeat. I put unit into diagnostics mode and found no stored error codes. I ran a diagnostics cycle and it ran as designed. I individually ran each function on unit and found no mechanical issues. I tested suspension and found it good. I advised customer the unit is trying to rebalance itself and may rinse and repeat before the spin. I also showed customer on user care guide how water will be added during sensing step. Unit is working as designed. Call complete.
Near Austin, TX 78704
Jacob
Job Details: 01/25/2021
DRYER WHIRLPOOL WGD5620HW0 "Arrived onsite for unit not powering on. Tested unit. Got not power. Checked voltage, got 120v. Upon further inspection, found that the UI panel was not responding, and the unit had no leveled feet on it. Ordered parts. Office to reschedule ; ordrng 4 49621 (foot)s and 1 W10884773 (nameplate) and 1 W11296383 (cntrl-elec)"
Near Austin, TX 78757
Wesley
Job Details: 01/25/2021
REFRIGERATOR WHIRLPOOL KBFN502ESS02 Arrived onsite and replaced power cord harness. All checks good.
Near Austin, TX 78726
Justin
Job Details: 01/25/2021
DISHWASHER KITCHENAID KDFE104DSS2 Arrived on site to install previously diagnosed parts. Installed new UI and control. Put unit into diagnostics mode and found F9E1 error code. Could hear motor hum during test cycle but not run. Found bad motor.
Near Buda, TX 78610
Richard
Job Details: 01/25/2021
WASHER MAYTAG MVWC555DW0 Arrived onsite for the washer making a noise during operation. During testing found that the gear case was no good causing the noise. Replaced gear case and calibrated washer and it tested good and no leaks detected complete.
Near Hutto, TX 78634
Jimmy J.
Job Details: 01/25/2021
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site for CSI DW leaking water out of front vent. Ran diagnostics and no error codes came on. I could see evidence of water stains on the door underneath the vent. No water came out during diagnostics. Removed door and vent gasket was pinched. Adjusted vent gasket to make a proper seal. Ran diagnostics again and no water came out of vent. No leaks detected. Job completed.
Near Liberty Hill, TX 78642
Lou
Job Details: 01/25/2021
OVEN WHIRLPOOL WOD51EC0HS02 "Arrived on site to inspect wall oven doors not staying open. Upon further inspection, the customer demonstrated the top oven door not staying open by opening the door all the way and when they let go of the door, it began to close on its own. I removed and replaced the door hinges and retested and got the same results. I pulled the unit out from the cabinets and inspected the bottom panel of the cabinets and it appears that its not level. I advised the customer that due to this issue, I would need to reschedule in order to contact Whirlpool tech support to discuss this issue. I am ordering the leveling feet (4) and CNOTE-LSO PER CUSTOMER REQUEST and CNOTE-MUST CONTACT TECHLINE and scheduled return service .; ordrng 4 W10821321 (Feet)s"
Near Austin, TX 78758
Wesley
Job Details: 01/25/2021
RANGE WHIRLPOOL WEE510S0FS2 Arrived onsite and replaced shorted probe. Unit is now operating as designed. Advised customer on repair.
Near Leander, TX 78641
Lou
Job Details: 01/25/2021
REFRIGERATOR WHIRLPOOL WRT314TFDW00 "Arrived on site to inspect refrigerator top bowed. Upon further inspection, I found the top of the unit bowed in the middle (photos). Customer provided POP which shows unit in warranty. I contacted techline and spoke to Dustin and advised of my findings and he advised that it was cosmetic and nothing to repair. Provided file #7729818154. I replaced a washer on the bottom hinge of the FC door to raise it up to seal the door to the chassis better. Also, using manufacturers approved silicone, I sealed the gal in between the chassis and the FC cabinet. No water connections the unit, job completed."
Near Kingsbury, TX 78638
Noah D
Job Details: 01/25/2021
WASHER GE GTW330ASK4WW "Arrived on site to inspect washer for grinding sounds. Upon inspection found the washer made a low growling sounds during spin. Ordering motor and gearcase, will return with control due to supposed rinse error. Office to reschedule ; ordrng 1 WH05X24185 (CLUTCH ) and 1 WH05X25036 (SHIFTER) and 1 WH38X27335 (GEARCASE ) and 1 WH49X25376 (MOTOR)"
Near Austin, TX 78728
Justin
Job Details: 01/25/2021
MICROWAVE WHIRLPOOL WML55011HB2 Arrived on site to install previously diagnosed parts. Installed new interlock and tested unit. Unit no longer making chatter and working as designed. Call complete.
Near Marble Falls, TX 78654
Cliff
Job Details: 01/25/2021
DISHWASHER KITCHENAID KUDS02FRBL0 Arrived on site to diagnose a dishwasher with rack issues and door opening to heavily. Found door link cables broken and right side upper rack rail broken as well. Both parts will need to be replaced to complete repairs. Office to set return appointment due to part availability.; ordrng 1 WPW10247511 (Rail)
Near Round Rock, TX 78665
David S
Job Details: 01/25/2021
MICROWAVE WHIRLPOOL WMC50522HS0 Arrived on site to exchange the microwave. I removed the failed microwave and installed. New one. I had the customer inspected the unit and they approved. Job complete.
Near Austin, TX 78758
Scott
Job Details: 01/25/2021
WASHER MAYTAG MVWB835DW3 "Arrived on site for fill error code . Ran diagnostics, got long fill errro code . Tested valves and checked pressure hose, all checked normal . Replaced control . Ran calibration and diagnostics, all checked normal . Did recommend customer change supply hoses due to a small amount of water leaks on valve connection . No other water leaks detected at time of service. Job complete"
Near , TX 78644
Noah D
Job Details: 01/25/2021
REFRIGERATOR WHIRLPOOL WRT318FZDM06 "Arrived on site to inspect fridge for not cooling, upon inspection found the compressor and fan on, compressor was getting 120, will need a sealed system repair. Office to reschedule ; ordrng 1 TJ90SF8404 (ACCESS ) and 1 W11103612 (EVAP) and 1 W11267620 (COMPRESSOR. )"
Near Austin, TX 78741
Kevin
Job Details: 01/25/2021
WASHER MAYTAG MVWC565FW2 "Ive done site and inspected washer and found hot water line is leaking, took one picture. Write all functions through manual diagnostic and confirmed there is no other leaking. Recommended to homeowner that waterline be replaced, job complete"
Near Austin, TX 78739
Leonardo
Job Details: 01/25/2021
MICROWAVE WHIRLPOOL WMC30516HZ Arrived on site to replace microwave. Replaced microwave test unit and unit test good job complete.
Near Austin, TX 78738
Brandon
Job Details: 01/25/2021
WASHER WHIRLPOOL WTW5000DW1 "Arrived on site for customer complaint of unit not powering on, found failed control board
Near Waco, TX 76704
Jonathan M
Job Details: 01/25/2021
WASHER WHIRLPOOL WTW5000DW3 "Arrived on site for a washing machine that has no power. Inspected unit and work area. Placed unit in service diagnostics and found an F5 E3 (lid unlock fault). Tested unit and found the latch not unctioning correctly.
Near Austin, TX 78732
Justin
Job Details: 01/25/2021
WASHER WHIRLPOOL WFW9250WW00
Near Georgetown, TX 78633
Jonathan S
Job Details: 01/25/2021
WASHER LG WM2277HW "Arrived on site for washer water not stopping with unit powered off. At time of arrival customer had placed unit in garage. Ran water hose to unit and extension cord to power up. Performed diagnostics mode and tested all operations. Found cold water inlet valve stuck in open position. Recommend to replace hot water inlet valve due to visible appearance/ solenoid housing rusted. ; ordrng 1 5220FR2006H (HOT INLET VALVE) and 1 5220FR2075L (COLD INLET VALVE)"
Near Waco, TX 76705
Jonathan M
Job Details: 01/25/2021
RANGE JENN-AIR SCE30600B Arrived on site for arrange that won’t heat in the oven. Inspected unit and work area. Checked terminal block for voltage and found proper voltage. Found no evidence of burn marks at the terminal block. Tested broiling function and found the Berling element was coming on. Tested the bake element and found the bake element was receiving voltage but was not heating.
Near Austin, TX 78756
Matthew
Job Details: 01/25/2021
REFRIGERATOR KITCHENAID KRFC300ESS03 "Arrived onsite to replace previously diagnosed part. Replaced thermistor that was giving incorrect readings. Ohmed new thermistor before install and was getting good reading. Installed thermistor and ran test 141 on control. Control was reading temperature at 70 degrees, good reading. Unit began cooling. Job complete"
Near Austin, TX 78730
Kevin
Job Details: 01/25/2021
WINE COOLER WHIRLPOOL KUWR204ESB00 "Arrived on site and there is rattling noise coming from wine cooler, disassembled lower cover and sound fan shroud is making contact with blade. Reset it and reinstalled cover and noise has stopped. No further repair is required at this time if issue returns will need a new kickplate grill cover. Job complete"
Near Austin, TX 78703
Wesley
Job Details: 01/25/2021
RANGE WHIRLPOOL JDS9860AAP Arrived onsite and found unit with gas pressure issue causing top burners to have trouble igniting without bleeding off pressure. Advised customer that regulator is discontinued and office will research and confirm availability status.
Near Hutto, TX 78634
Jimmy J.
Job Details: 01/25/2021
DISHWASHER WHIRLPOOL WDF560SAFM2 "Arrived on site for Dishwasher is leaking when changed to sensor wash and heated dry cycle. Placed in diagnostics and no error codes came on. Ran two full diagnostics cycles and no leaks detected. Customer stated they have only used quick wash until recently. They went to run a normal cycle and they found a puddle of water on the floor right side of dishwasher. I couldnt find any water tracks along the door. Inspected drain pump hose, Inlet valve hose, and checked that sump and motor had no leaks and sealed properly. All checked out good. Job completed."
Near Andice, TX 78628
Jonathan S
Job Details: 01/25/2021
WASHER SAMSUNG WF45K6500AW/A2 Arrived on site for washer not getting water. Performed diagnostics mode and tested inlet valve. Found valve getting voltage but no water to unit. Had customer turn on every water faucet in home to reduce water pressure. Found with water pressure reduced inlet valve opened and unit started to fill. Found water pressure to home is to high and will not allow valve to home. Unit tested good.
Near Austin, TX 78704
Jacob
Job Details: 01/25/2021
OVEN WHIRLPOOL KOST100ESS03 Arrived onsite for unit not showing power. Flipped breaker. Unit would not power on. Ordered parts. Request 2MAN. Unit is low to the ground. Office to reschedule ; ordrng 1 REQUEST (2MAN) and 1 W10890588 (console) and 1 W11040195 (cntrl-elec)
Near Woodway, TX 76712
Jonathan M
Job Details: 01/25/2021
RANGE KITCHENAID KFDC506JSS00 Arrived on site for arrange that is leaking gas. Inspected unit and work area. Customer advised that the unit isn’t leaking gas but the right front burner is taking 30 to 45 seconds to ignite properly. Tested the unit and found the igniter trying to ignite the gas but having a hard time doing so. Found no issue with clogs in the burner head. Ordering burner head and burner cap for repair. Office will need to contact customer about reschedule date due to out of stock and PSP items.; ordrng 1 W11344539 (BURNER HEAD) and 1 W11344539 (BURNER CAP)
Near Pflugerville, TX 78660
Kayman
Job Details: 01/25/2021
VENTHOOD UNKNOWN WVW53UC6FS2 Arrived onsite for venthood with light that will turn off on its own and sometimes not turn on at all. Upon inspection I found the light would not turn on at all. I found the left side LED connector wire was separating from the connector. I re seated the wire and used some tape to secure. I tested the unit and could not recreate any issues with the unit and it is working as designed at this time. Job complete.
Near Austin, TX 78730
Justin
Job Details: 01/25/2021
REFRIGERATOR JENN-AIR JFFCC72EFS02 Arrived on site to install previously diagnosed parts. Upon opening part I found wrong part ordered. Ordering correct part and office will need to reschedule. ; ordrng 1 W11366500 (Fill Tube with Heater)
Near Austin, TX 78704
Luis
Job Details: 01/25/2021
REFRIGERATOR JENN-AIR JB36NXFXLE01 "Arrived on site for shelf and light issues. Customer installed shelf that was delivered to her,found defective led modules,replaced freezer led modules powered unit on all leds working as designed."
Near Georgetown, TX 78626
Lou
Job Details: 01/25/2021
DRYER WHIRLPOOL WED8000DW3 "Arrived on site to inspect dryer not operating. Upon further inspection, I plugged the unit in and turned it on and pressed start and nothing happened. Placed unit in diagnostics showing error codes F4E1, F4E2, F4E4 & F2E1. Cleared the codes and continued with testing. The unit showed no voltage at the L1 & L2. Tested voltage at the outlet & terminal block and got 245V. Disassembled the unit to get to the element and other components and checked continuity and all are good. Removed the element and it checked good. Following the tech sheet, I performed test #1 ACU Power Check and follow all steps of testing. Tested the thermistors at TEST #4a. I found that the thermistors are good and the recommendation is to replace the main control. 1; ordrng 1 W10802464 (Main control) and 1 W10777438 (Main harness) and 1 W11105178 (Motor) and 1 W10909685 (Fuse) and 1 279973 (Cutoffs) and 1 WP8557403 (High limit) and 1 WP8577274 (Thermistor)"
Near Austin, TX 78728
Justin
Job Details: 01/25/2021
MICROWAVE WHIRLPOOL KMHS120ESS9 Arrived on site to install previously diagnosed parts. Installed new interlocks and microwave no longer chattered. Tested unit and unit is now working as designed. Call complete.
Near Pflugerville, TX 78660
Kayman
Job Details: 01/25/2021
MICROWAVE WHIRLPOOL WMC50522HS2 Arrived onsite for product exchange. I exchanged the countertop microwave and tested the unit. The unit is working as designed at this time. Job complete.
Near Hutto, TX 78634
Kayman
Job Details: 01/25/2021
OVEN WHIRLPOOL WFG505M0BS3 Arrived onsite for oven door visibly failed part. Upon inspection I found the front glass shattered. I am ordering the Glass front (W11176456) nameplate (WPW10481433) screw(W11428245) x 3 for repair.. ; ordrng 1 W11176456 (glass-door) and 3 W11428245 (SCREW)s and 1 WPW10481433 (nameplate)
Near China Spring, TX 76633
Jonathan M
Job Details: 01/25/2021
REFRIGERATOR KITCHENAID KRFF507HBS00 Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced I store and tested unit. Unit is not working as designed. Call complete.
Near Pflugerville, TX 78660
Kayman
Job Details: 01/25/2021
WASHER MAYTAG MVWX655DW2 Arrived onsite for washer not filling with water. Upon inspection I found no error codes stored in the unit. I ran a automatic test cycle and all functions passed. I the. Ran a manual test and both valves filled as designed. I contacted Techline and spoke with rick he determined that the unit is working as designed and gave me SR#7729815483 for reference. No leaks were detected during time of service. Job complete.
Near Austin, TX 78741
Kevin
Job Details: 01/25/2021
DRYER FRIGIDAIRE FFLE3911QW "Arrived on site and replaced three prong plug with four prong plug.
Near Marble Falls, TX 78654
Cliff
Job Details: 01/25/2021
ICE MACHINE WHIRLPOOL KUIS18PNXW2 "Arrived on site to diagnose an ice machine that is not producing. Tested unit and found a refrigerant leak in evaporator. Compressor, evaporator, and filter dryer would need to be replaced to complete repairs.
Near New Braunfels, TX 78130
Andrew
Job Details: 01/25/2021
WASHER MAYTAG MHW6630HC2 "Arrived on site to test unit for little or no water. Found error code f8e1(valve failure). Removed top and found hot water valve did not have electrical connection connected. Secured connection, tested unit, unit is now operating as designed. No leaks detected at time of service. Job complete."
Near Georgetown, TX 78626
Tommy
Job Details: 01/25/2021
DRYER AMANA NED4655EW1 Arrived onsite for unit not heating. Upon arrival found unit thermostats cutoffs were good. Element was good. And fuse was good. However found unit vent wheel was never attached by installers. Causing unit to not receive airflow. Tightened and tested. Unit is now operating as designed. Job Completed.
Near New Braunfels, TX 78132
Andrew
Job Details: 01/25/2021
REFRIGERATOR WHIRLPOOL WRB322DMBM02 "Arrived on site to test unit for FC light not working. Found FC door switch was frozen in the closed position. Removed ice from switch, tested unit, unit is now working properly. Customer said grandson left door slightly opened causing frost build up. Verified door was sealing properly. Advised customer on opening and shutting door from center of handle rather than sides to ensure proper seal. No leaks detected. Job complete."
Near Kingsland, TX 78639
Cliff
Job Details: 01/25/2021
MICROWAVE KITCHENAID KEMS308SSS04 Arrived on site to diagnose a microwave oven combination with a turntable that is not operating. Found turntable motor gears stripped. Replaced turntable motor and tested unit. Found all is functioning properly at this time.
Near Lakeway, TX 78734
Brandon
Job Details: 01/25/2021
WASHER AMANA NTW4516FW1 "Arrived on site for customer complaint of clicking noise during heavy load, I ran diagnostic tests, found normal noises during use at time of service.
Near Austin, TX 78756
Matthew
Job Details: 01/25/2021
RANGE WHIRLPOOL KFGC500JSS00 Arrived onsite to replace damaged parts. Replaced oven outer door and plate. Took pics of damage . Tested unit and unit is functioning properly. Job complete
Near , TX 78738
Robert
Job Details: 01/25/2021
WASHER WHIRLPOOL MVWB865GW0 Arrived on job for complaints of water filling tub even it off. Found the valve not closing properly. Will need housing to complete.
Near Spicewood, TX 78669
Robert
Job Details: 01/25/2021
DRYER MAYTAG MEDB835DW4 Arrived on job to replace previously diagnosed part. After replacement test operation.
Near Georgetown, TX 78633
James
Job Details: 01/25/2021
REFRIGERATOR GE GSH25JFXJCC Arrived on site and installed new control. Tested operation and found compressor now not starting. Found capacitor on overload had failed from incorrect voltage to compressor on original board. Replaced capacitor and tested. Unit tests good. Job complete
Near Buda, TX 78610
Richard
Job Details: 01/25/2021
REFRIGERATOR WHIRLPOOL ED5GVEXVD05 Arrived onsite for the refrigerator not cooling. Replaced thermostat and refrigerator is starting to cool.
Near Austin, TX 78753
Matthew
Job Details: 01/25/2021
RANGE WHIRLPOOL WFE320M0EW2 Arrived onsite to replace previously diagnosed parts. Replaced control. Tested unit to 350 degrees and unit is functioning properly. Job complete