We serviced a
WHIRLPOOL WASHER
Model MVW6200KW2
Near Cedar Park, TX 78613
David S
Job Details: 08/01/2022
"Arrived on site for washing machine not starting. I inspected the unit and work area. I tested the unit and could hear the motor humm like it was trying to move. I gained access to the motor and found the capacitor is leaking. I inspected the belt, cam and gear case. I found them in good condition. I am ordering a new capacitor to complete the repair. The office will reschedule.; ordrng 1 W11395618 (Capacitor)"
We serviced a
WHIRLPOOL WASHER
Model WTW7000DW1
Near Georgetown, TX 78633
Gerry C
Job Details: 08/01/2022
Arrived to inspect leak. Found water marks coming valve assembly. Upon closer inspection I found water leaking from within thermistor. R/R valve assembly and tested in manual and automatic test modes. Operational test good. No leaks observed during service.
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29BBMS03
Near Georgetown, TX 78633
Gerry C
Job Details: 08/01/2022
"Arrived to instal previously diagnosed and ordered part. I removed and replaced the left RC door after careful inspection of the replacement. I verified correct installation and gasket seal. Operational test good, no leaks observed during service.
We serviced a
INSINKERATOR DISPOSAL
Model n/a
Near Georgetown, TX 78633
Gerry C
Job Details: 08/01/2022
"Arrived on to inspect disposal. CX complaint was excessive vibration/noise, found beaters stuck in place and causing off balance. I was able to remove debris and the issue was corrected. Operational test good. No leaks were observed during service
We serviced a
KITCHENAID OVEN
Model KOSE500ESS05
Near Georgetown, TX 78633
Gerry C
Job Details: 08/01/2022
"Arrived to inspect temperature. Verified no offset induced and set to industry standard 350 degrees. Unit claimed preheat at 305 internally and climbed out to 327 and then declined. Cycling temps were: 311, 362, 332, 365. I induced a 10+ offset and the unit averaged at the set point. Operational test good."
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Georgetown, TX 78633
Gerry C
Job Details: 08/01/2022
"Arrived to perform SP W11540964 - Special Project S17304. I verified copper heater bushings. I checked for leaks and found none, and noted corrosion was starting on the bushings. I R/R the heater assembly and tested in accordance with MFG guidelines. Operational test good, no leaks observed during service."
We serviced a
KITCHENAID OVEN
Model KOSE500ESS05
Near Crawford, TX 76638
Jonathan M
Job Details: 08/01/2022
"Arrived on site for a while oven that is flashing an F1 E1 (appliance manager failure) error code. Inspected unit and work area.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Hewitt, TX 76643
Jonathan M
Job Details: 08/01/2022
Arrived on site for a washing machine that has water level concerns. Inspected unit and work area. The customer advised that the unit seems to fill all the way to the top regardless of how many clothes are in the unit and is concerned that there is something wrong with her washer. She did state that the unit does complete all cycles but she was told that this unit has low water and she has not seen low water on this washer. Ran unit through diagnostics and did not find any stored error codes. Ran the unit through an auto test and the unit ran as designed. The customer added a load to the wash cycle on a delicate cycle and found the unit fill up the basket 2/3 to 3/4 full of water when a few items were in the washer. I called Whirlpool Techline and spoke to Ed SR# 7734247534. He advised that based on the current information with the unit completing cycles and there being no stored error codes inside of the main control that there is nothing wrong with this unit and that everything is based on programming in terms of the amount of water that it fills with. Advise to make no repairs in to advise the customer that this is normal operation. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Gatesville, TX 76528
Jonathan M
Job Details: 08/01/2022
Arrived on site for a refrigerator thats making a clicking noise after the icemaker dumps ice out. Inspected unit and work area. The unit harvested a cycle in a herd with the customer was explaining but did explain to the customer that the sound she was hearing was the icemaker motor turning and hitting several different contacts within the motor of the icemaker. Customer had a few questions about the unit and the unit is working as designed. Call complete.
We serviced a
WHIRLPOOL RANGE
Model WFE550S0LZ0
Near Gatesville, TX 76528
Jonathan M
Job Details: 08/01/2022
"Arrived on site for a range that is not regulating temperature on one of the burners. Inspected unit and work area. The customer advised the front rate switch sometimes would stay on high heat and other times when it would cycle off, there would be very little heat. Attempted to replicate the issue but was unable to. Went ahead and replace the infinite switch anyway due to the customer saying this is happened at least six times. Replaced the Internet switch and tested the unit. The unit began to work and operate as designed. Call complete."
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Gatesville, TX 76528
Jonathan M
Job Details: 08/01/2022
"Arrived on site for a dryer that is not completing cycles and now has no power. Inspected unit and work area. Confirm the customers complaint and checked the door switch, thermal fuse, and timer. Found all working properly. Checked voltage to the unit and found 52 V from line one to neutral, 121 V from line two to neutral, and 70 V from line one to line 2. Advised the customer that he had a voltage supply issue. The customer attempted to fix his outlet and found a wire that had grounded inside of his plug causing an issue. He attempted to fix that and I checked voltage at the plug. Still found the breaker sending the plug in proper voltage indicating an issue with the breaker. Both customer that he would need an electrician to resolve his electrical supply issues. When I swapped the line 2 in line one wires on the terminal block, I did verify that the motor was turning and running as designed. Advise the customer to call back if other issues persist after electrical supply has been fixed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Georgetown, TX 78633
Jonathan M
Job Details: 08/01/2022
Arrived on site for a refrigerator that is not cooling. Inspected unit and work area. Confirmed customers complaint and found the unit unplugged prior to arrival. The customer advised that the unit was just making a clicking sound and would not cool. Plug the unit in and found the compressor pulling 8 A before shutting off. Went ahead and replace the starting device with a truck stuck starting device to test the compressor. Found the compressor doing the exact same thing. The unit will need a sealed system repair for full repair. The office will need to contact the customer about a return date when all parts are made available. Please schedule service for at least three hours.; O-emld tckt
We serviced a
WHIRLPOOL RANGE
Model WEE745H0LZ1
Near Bastrop, TX 78602
Joe Z
Job Details: 08/01/2022
Arrived onsite for Cosmetic issue with damage on vent. Replaced vent. Job complete
We serviced a
WHIRLPOOL DRYER
Model WED6620HC1
Near Smithville, TX 78957
Joe Z
Job Details: 08/01/2022
Arrived onsite to install previously diagnosed parts. Installed blower housing seal. Test unit and vibrating sound is now gone. Unit operates days designed. Job complete
We serviced a
WHIRLPOOL WASHER
Model CET9000GQ1
Near Cedar Creek, TX 78612
Joe Z
Job Details: 08/01/2022
Arrived onsite for STOPPED AT 34 MIN AND THE DOOR IS LOCKED- NO ERRORS- WONT COMPLETE CYCLES . Upon arrival inspected unit and door was not locked. Ran diagnostics and there were no error codes. ran manual cycle and test cycle .All test passed. Cannot duplicate issues at this timeCustomer would like receipt mailed. Does not use email.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH54521JZ0
Near Austin, TX 78724
Joe Z
Job Details: 08/01/2022
"Arrived onsite for MW cktp light intermittently working. Upon arrival found the bulb blinking/ staying lit, and staying off. Found bulb socket is failing. Replaced socket and bulb now stays fully lit and operating correctly. Customer asked about buying a spare bulb. Sold customer a bulb for her to keep on hand. Job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Austin, TX 78722
Joe Z
Job Details: 08/01/2022
Arrived onsite for Not Dispensing Ice or Water . This is an apartment currently under construction. Upon arrival unit is not powered on. Checked polarity and all outlets are incorrect and tester shows hot and ground are reversed. Spoke with the builder and he will need to have electrician repair the power to the outlet. Job complete
We serviced a
WHIRLPOOL DRYER
Model MGD7230HW1
Near Austin, TX 78723
Joe Z
Job Details: 08/01/2022
"Arrived onsite for it started by just randomly powering off, then delayed start after unplugging and plugging in again, now it sounds like loose screws in the dryer. Upon arrival ran diagnostics and got zero error codes. Test unit and basket was hard to turn. Inspected belt and blower wheel. Belt is good. Found debris moving around in blower housing and a piece of clothing article stuck on blower wheel not allowing wheel to turn and causing drum to stop spinning . Removed debris and freed up the blower wheel. Inspected blower wheel and is good. Test unit and unit now operates as designed and no more unusual noises. Job complete"
We serviced a
WHIRLPOOL OVEN
Model WOS31ES0JS20
Near Bastrop, TX 78602
Joe Z
Job Details: 08/01/2022
Arrived onsite to install previously recommended parts from techline. Replaced control and temperature sensor. Test unit and still no difference. Spoke with CS. CS recommended replacement of ui and harness . Ordering ui and harness and coming back with bake element. Office to reschedule ; ordrng 1 W10803991 (Control) and 1 W11245656 (Harness)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Buda, TX 78610
Kevin
Job Details: 08/01/2022
"Arrived on site and found freezer LED module is out, this is causing ceiling lights in fresh food section to be dim. after replacement all interior lights are working properly, job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FSS03
Near Dripping Springs, TX 78620
Kevin
Job Details: 08/01/2022
"Arrived on site and removed fresh from evaporator cover and found frost buildup around thermistor, replaced fresh food evaporator. Also replaced control board kit. Sent several pictures and video to CS, job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Spicewood, TX 78669
Kevin
Job Details: 08/01/2022
"Arrived on site and customer has video of washer making a noise during the agitation cycle. Sent customer video to KB/service management. Disassembled washer and did not find any reason for noise. Replaced your case, cam kit, belt, and motor. This represents all moving parts that are functioning during the agitation cycle. Documented with techline 7734244894"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Lakeway, TX 78734
Kevin
Job Details: 08/01/2022
"Arrived on site and replaced heating element for special project, your dishwasher is not leaking at the replacement, job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Kyle, TX 78640
Kevin
Job Details: 08/01/2022
"Arrived on site and found washer is unplugged, when connected to power washer immediately spins and lid is locked. Replaced control board and encoder and it will now complete a diagnostic cycle and is operating properly, job complete."
We serviced a
KITCHENAID RANGE
Model KSGB900ESS0
Near Austin, TX 78734
Kevin
Job Details: 08/01/2022
"Arrived on site and found error code for fan speed, took picture. set oven into a diagnostic and found hall sensor on blower motor is not reading any rpm. Sent a short video to KB/service management. ordrng 1 W11107275 (Fan motor)"
We serviced a
WHIRLPOOL MICROWAVE
Model JMDFS24JL00
Near Driftwood, TX 78619
Kevin
Job Details: 08/01/2022
Arrived on site and found microwave door will sometimes close and sometimes pop open. Spoke with techline and they recommended replacing soft close piston under microwave will also order bracket7734248850; ordrng 1 W11201804 (Piston) and 1 W11201393 (Bracket)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Kyle, TX 78640
Kevin
Job Details: 08/01/2022
"Arrived on site and Washer has already been rebuilt twice, customer has a video of washer very off-balanced. Due to the severity the cabinet needs to be replaced as well as the basket, tub and all other dry components. Also found the washer top looks like someone pried open the lid lock. This will also need to be replaced. Entire washer will need to be replaced completely. control board, and harness will also be needed to ensure repair on next visit. spoke with CS and MS, we are rebuilding the washer completely to remove any further issue.; ordrng 1 W11219115 (Tub) and 1 W10752719 (Basket) and 1 W10676680 (Cabinet) and 1 W10849477 (Tub ring) and 1 W10752283 (Washplate) and 1 W11417466 (Control) and 1 W11211509 (Top) and 1 W11307244 (Lid latch) and 4 W11611669 (Impact absorber)s and 1 W11545744 (Lower harness)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GX5FHTXVB04
Near Georgetown, TX 78626
Kimo
Job Details: 08/01/2022
Arrived onsite for for a refrigerator that stoped cooling in the refrigerator section. Upon arrival I found Rc63* fc24* then I checked the freezer and found frost/ice buildup on the back cover I gained access to the evap and found that it was covered in ice/ frost. I also found that the fan harness had a separation in that I advised customer to defrost the refrigerator over night with towels around it. Job complete.
We serviced a
MAYTAG WASHER
Model MVWB835DW1
Near Georgetown, TX 78633
Kimo
Job Details: 08/01/2022
Arrived onsite for washer that is not going into wash. Upon inspection I found that the water inlet valves would not activate when called for. And a slow fill code stored. I installed new valves and tested unit and found unit operating as designed no leaks.
We serviced a
JENN-AIR RANGE
Model JGCP548HL00
Near Georgetown, TX 78628
Kimo
Job Details: 08/01/2022
"Arrived onsite for for range with a malfunctioning griddle. Upon arrival I tested the griddle and found that it would not turn on, I replaced the switch and tested several times griddle would turn on every time. job complete."
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Georgetown, TX 78633
Kimo
Job Details: 08/01/2022
Arrived onsite to perform Heating Element - SP W11540964 - Special Project S17304. After doing so I tested unit and found that the unit is operating as designed no leaks. Job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Georgetown, TX 78628
Kimo
Job Details: 08/01/2022
Arrived onsite to perform Heating Element - SP W11540964 - Special Project S17304. After doing so I tested unit and found unit operating as designed no leaks job complete.
We serviced a
WHIRLPOOL DRYER
Model WED8500DR3
Near Georgetown, TX 78628
Kimo
Job Details: 08/01/2022
Arrived onsite to install previously diagnosed part. Upon arrival I found that the wrong parts was ordered. I am ordering 1x cord pt220L. I rescheduled cx for sat 08/06/22.; ordrng 1 PT220L (Cord)
We serviced a
WHIRLPOOL DRYER
Model WED8500DR3
Near Georgetown, TX 78628
Kimo
Job Details: 08/01/2022
Arrived onsite to install previously diagnosed part. Upon arrival I found that the wrong parts was ordered. I am ordering 1x cord pt220L. I rescheduled cx for sat 08/06/22.; ordrng 1 PT220L (Cord)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Kyle, TX 78640
Leonardo
Job Details: 08/01/2022
Arrived on site to test unit for unit not washing. Test unit and found bad wash motor. Replaced sump and motor. Test unit and unit test good job complete no leaks present at this time.
We serviced a
KITCHENAID DISHWASHER
Model KDTE234GPS0
Near Dripping Springs, TX 78620
Leonardo
Job Details: 08/01/2022
Arrived on site to test unit for unit not washing. Test unit and unit filling with water but wash motor not coming on. Replaced sump and motor assembly. Test unit and unit test good job complete.
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB1
Near Kyle, TX 78640
Leonardo
Job Details: 08/01/2022
Arrived on site to test unit for burners turning on and off. Test unit and found unit working as designed. Showed customer new service pointer for new burner designed. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Kyle, TX 78640
Leonardo
Job Details: 08/01/2022
Arrived on site to replace heating element due to special project. Replaced heating element test unit and unit test good job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Kyle, TX 78640
Leonardo
Job Details: 08/01/2022
Arrived on site to test unit for console coming apart. Found damaged console replaced console test unit and unit test good job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTM704KPS0
Near Buda, TX 78610
Leonardo
Job Details: 08/01/2022
Arrived on site to replaced heating element due to special project. Replaced element test unit and unit test good no leaks present job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Dripping Springs, TX 78620
Leonardo
Job Details: 08/01/2022
Arrived on site to replace heating element due to special project. Replaced heating element test unit and unit test good job complete. No leaks present at this time.
We serviced a
WHIRLPOOL DISHWASHER
Model MDB9959SKZ0
Near Austin, TX 78739
Leonardo
Job Details: 08/01/2022
Arrived on site to test unit for unit stopping at around 20 minutes in every time. Test unit and unit giving F6E1 ui cant communicate with board. Ordering new ui and will replace ui and control board on return visit office to reschedule ; ordrng 1 W11413965 (Console)
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Granite Shoals, TX 78654
Lou
Job Details: 08/01/2022
"Arrived on site to inspect dishwasher element bushings. Upon further inspection, I found the element with the incorrect bushings. Per service pointer #W11540964, I removed and replaced the element and tested. Unit is operating as designed and no water leaks observed during service. Job completed."
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Kingsland, TX 78639
Lou
Job Details: 08/01/2022
"Arrived on site to inspect dryer drum not turning. Upon further inspection, I found the tension pulley had come loose from the mount. I disassembled the unit and found the belt beginning to fray. Customer advised the unit would make a chirping noise. Due to this being the second time in less than one month, I removed and replaced the tension pulley and belt and reassembled the unit and tested. Unit is operating as designed. No lint observed during service, job completed."
We serviced a
WHIRLPOOL FREEZER
Model GAFZ30FDGB04
Near Kingsland, TX 78639
Lou
Job Details: 08/01/2022
"Arrived on site to inspect freezer damage. Upon further inspection, I found a large dent in the back panel on the right side halfway down (photos). Tested temps in the unit and got -2 degrees. Inspected the chassis, interior liner and door gaskets and unit is operating as designed. I advised the customer of my findings. No water connections to the unit. No water leaks observed during service, job completed."
We serviced a
KITCHENAID DISHWASHER
Model KDPM704KPS0
Near Marble Falls, TX 78654
Lou
Job Details: 08/01/2022
"Arrived on site to install previously diagnosed and ordered parts. Due to the unit leaking water at the element nuts and damaging the harness, the control panel being damaged, and per techlines recommendations, I removed and replaced the main control, control panel and main harness and tested. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502EPA02
Near Marble Falls, TX 78654
Lou
Job Details: 08/01/2022
"Arrived on site to inspect refrigerator modules not working. Upon further inspection, I found the two top modules, all three left side modules and the bottom right side module in the RC section not functioning. I removed and replaced the all of the modules and tested. The unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB0
Near Granite Shoals, TX 78654
Lou
Job Details: 08/01/2022
"Arrived on site to inspect range control display showing error code. Upon further inspection, I found the display showing error code F1E0-main control failure. I removed and replaced the main control and tested. Oven is heating properly. Also, I find the front right burner switch had shorted (photo). I tested the front burner and its constant high setting. I contacted the landlord and advised of my findings and repairs to let them know the office would contact them to schedule return service for the switch. I am ordering all switches and office to schedule return service. The only switch needing replacement, at this time, is the front right burner switch. ; ordrng 2 WP3148952 (Front right/back left switch)s and 2 WP3149400 (Front left/back right)s"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KPS0
Near Kingsland, TX 78639
Lou
Job Details: 08/01/2022
"Arrived on site to inspect dishwasher not cleaning dishes. Upon further inspection, I placed the unit in diagnostics showing error code F7E2-motor failure. Also found this unit with the bronze/copper bushings that are part of a service pointer (W11540964). I cleared the code and continued with testing. The unit began to dispense water into the tub and when the motor was to come on, the unit began to drain and show the error code. I am ordering the element per the service pointer and sump/motor assembly. Both parts will need to be replaced upon return service. No water leaks observed during service. Spoke with vendor regarding the POP and they are to email the paperwork to the office and this tech. Office to schedule return service.; ordrng 1 W11537778 (Element)"
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE01
Near Austin, TX 78756
Luis
Job Details: 08/01/2022
"Arrived on site. Found a defective led module,per service pointer installed updated led modules in fresh food and freezer section all leds working as designed. Replaced water filter,reset filter setting.
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE02
Near Briarcliff, TX 78669
Luis
Job Details: 08/01/2022
"Arrived on site for no ice. Ran icemaker through a cycle,icemaker ran through a cycle no water entering icemaker,power to valve. Disconnected water line from source to refrigerator no water from source customer will need a plumber"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Austin, TX 78737
Luis
Job Details: 08/01/2022
"Arrived on site for light issues. Diagnosed 2 defective led modules,replaced freezer led module and upper back left led module in fresh food section. All leds working as designed, ; used 1 W11484836 (Led module) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS07
Near Austin, TX 78749
Luis
Job Details: 08/01/2022
"Arrived on site for water freezing. Removed damper cover,disconnected damper harness ran fan motor with damper door closed. Found air migrating out around damper housing,added sealer between liner gaps."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Austin, TX 78738
Luis
Job Details: 08/01/2022
"Arrived on site for no cool. Powered unit on compressor not powering on,installed new starter same issue diagnosed a defective compressor. Ordering compressor and additional parts. ; ordrng 1 W11504447 (Coupler) and 1 W11504433 (Coupler) and 1 W11370574 (Compressor) and 1 W11504415 (Coupler) and 1 W11504431 (Coupler) and 1 W11506619 (Coupler) and 1 R600akit (R600a kit) and 1 W11506635 (Access valve) and 1 w10843121 (Drier)"
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE02
Near Lakeway, TX 78734
Luis
Job Details: 08/01/2022
"Arrived on site. Checked freezer temperature reading 0? in freezer and 37? in fresh food. Called tech support ran diagnostics all test passed,per tech support ordering ui control. Found defective led module per service pointer ordering updated led modules per autho S84638SR#7734243307; ordrng 1 W11411871 (Ui panel) and 12 W11484836 (Led modules)s"
We serviced a
WHIRLPOOL DRYER
Model MEDX655DW1
Near San Marcos, TX 78666
Andrey
Job Details: 07/30/2022
"Arrived on site to test unit for no heat, tested unit found shorted cutoffs and bad thermostat, replaced parts, tested unit , unit now functioning properly, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near San Marcos, TX 78666
Andrey
Job Details: 07/30/2022
"Arrived on site to test unit for no ice production, test unit found during ice harvest when door is closed nothing happens , but if you put door it the right spot the ice maker activates, inspected door harness and found harness broke and is effecting ice maker functions,
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF989SDAM03
Near New Braunfels, TX 78130
Andrey
Job Details: 07/30/2022
"Arrived on site to test unit for no ice production, tested unit found ice maker lost its home position and weeping water valve, replaced parts, ran harvest cycle and water fill and all passed ice box fan running good, no leaks detected job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near San Marcos, TX 78666
Andrey
Job Details: 07/30/2022
"Arrived on site to replace heater per service pointer, replaced heater, tested unit, unit now running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHV04
Near New Braunfels, TX 78132
Andrey
Job Details: 07/30/2022
"Arrived on site to test unit for uneven doors, tested unit found unit needed to be leveled, leveled unit, customer is satisfied with results, job complete"
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS07
Near New Braunfels, TX 78132
Andrey
Job Details: 07/30/2022
"Arrived on site to test unit for evaporator frost buildup, tested unit found heater is not engaging, tested heater and resistance is good replaced wiring harness, heater is now engaging properly, advised customer to monitor and if this issue continues and control will be needed, at this time job complete"
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JS3
Near New Braunfels, TX 78130
Andrey
Job Details: 07/30/2022
"Arrived on site to test unit for heating too hot, customer stated that when cooking in oven there is hot air venting on top and cook top gets warm, stated to customer that unit has a vent there and its normal to get warm around those areas, customer had unit heated to 400, took temps with thermocouple and the temperature is good, unit is running as designed job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Round Rock, TX 78664
Kimo
Job Details: 07/30/2022
Arrived onsite to perform SP W11540964 - Special Project S17304. After doing so I tested unit and found unit operating as designed. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Austin, TX 78728
Kimo
Job Details: 07/30/2022
Arrived onsite for dishwasher not dissolving the pods. Upon inspection I found that the soap dispenser side of the dispenser was working normally/ opening as it should at the right time in the wash cycle. Upon further inspection I found that the rinse aid was leaking out of the dispenser. I replaced the dispenser and advised customer to switch to a liquid detergent and to run some hot water at the tap before running the dispenser. I tested the unit after the dispenser replacement and found the unit operating as designed. Job complete. No leaks
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ01
Near Cedar Park, TX 78613
Kimo
Job Details: 07/30/2022
"Arrived onsite to install previously diagnosed parts. Upon arrival I installed new water inlet valve and tested the unit and found that the water flow return to normal, upon further inspection I found that the ui and control was not needed. Job complete."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Cedar Park, TX 78613
Kimo
Job Details: 07/30/2022
Arrived onsite to perform SP W11540964 - Special Project S17304. After performing this I tested unit and found unit operating as designed. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Round Rock, TX 78681
Kimo
Job Details: 07/30/2022
Arrived onsite for a refrigerator that is developing frost/ice in the upper right corner of the cabinet. Upon inspection I found that the gasket was not sealing in that corner. I advised the freezer door and the gasket and gif it to seal up. Job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model KMHS120ESS1
Near Austin, TX 78739
Leonardo
Job Details: 07/30/2022
Arrived on site to test unit for unit not heating. Test unit and found bad magnetron capacitor and diode.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Austin, TX 78749
Leonardo
Job Details: 07/30/2022
Arrived on site to replace heating element due to special project. Replaced heating element test unit and unit test good job complete.
We serviced a
KITCHENAID COOKTOP
Model KCED606GSS01
Near Austin, TX 78749
Leonardo
Job Details: 07/30/2022
Arrived on site to test unit for cooktop glass not sitting correctly. Found bad glass on right side. Replaced cooktop test unit and unit test good job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Austin, TX 78749
Leonardo
Job Details: 07/30/2022
Arrived on site to test unit for unit not washing. Test unit and found unit not draining so it shuts off. Test unit and found drain hose pinched at unit. Secured connection test unit and unit test good job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Austin, TX 78737
Leonardo
Job Details: 07/30/2022
"Arrived on site to test unit for unit not draining. Test unit and found drain motor not coming on. Found loose connection on drain motor, secured connection test unit and unit test good job complete."
We serviced a
JENN-AIR DISHWASHER
Model JDPSS245LX0
Near Austin, TX 78737
Leonardo
Job Details: 07/30/2022
Arrived on site to test unit for unit leaking. Test unit and found water coming from top rack screw not tightened. Secured screw test unit and unit test good no leaks present job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Mustang Ridge, TX 78610
Leonardo
Job Details: 07/30/2022
Arrived on site to test unit for unit not drying. Test unit and found and heating element. Replaced element test unit and unit test good job complete. No leaks present at this time.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Kyle, TX 78640
Leonardo
Job Details: 07/30/2022
Arrived on site to test unit for unit leaking. Customer said they had used it the last 3-4 days and no leaks. Ran unit and no leaks present at this time. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WEE510S0FB2
Near Austin, TX 78753
Joe Z
Job Details: 07/27/2022
Arrived onsite to install previously diagnosed parts. Replaced control. Test unit by preheating oven to 350. Unit is operating as designed. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Bastrop, TX 78602
Joe Z
Job Details: 07/27/2022
"Arrived onsite for Visibly Failed, Broken or Missing Parts. Upon arrival inspected unit and found right side door gasket has failed. Need to replace gasket. Replaced gasket. Door seals correctly. Job complete"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Bastrop, TX 78602
Joe Z
Job Details: 07/27/2022
Arrived onsite for SP W11540964 - Special Project S17304. Upon arrival replaced heater. Test unit. Not operates as designed. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Austin, TX 78724
Joe Z
Job Details: 07/27/2022
Arrived onsite for Not draining. Upon arrival found tub full of water. Found disposal knock out plug was still present. Removed plug and test unit. Unit now drains correctly. Unit operas designed. No leaks present at this time. Job complete
We serviced a
JENN-AIR ICE MACHINE
Model JIM158XYRS0
Near Bastrop, TX 78602
Joe Z
Job Details: 07/27/2022
"Arrived onsite for QUIT MAKING ICE - CAN HEAR THE WATER RUNNING, PUMP IS STILL GOING BUT NO ICE. Upon arrival test unit and all components seem to operate correctly. Spoke with SW for assistance. After series of test found water valve weeping as well as step 5 on diagnostics, water level sensor not operating. Need to replace valve, and water level sensor. Ordering fill valve and sensor. Office to reschedule ; ordrng 1 WPW10485962 (Sensor) and 1 W10881366 (Valve)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKV0
Near Bastrop, TX 78602
Joe Z
Job Details: 07/27/2022
"Arrived onsite for F9E1 - Error Code . Upon arrival ran diagnostics and got FA-E2 electrical issue fill valve, F7-E1 single speed motor failure , F9-E1 drain pump not draining. Inspected drain pump and found debris stuck in impeller. Removed debris and unit now drains. Ran auto test and found fill valve not dispensing water. Checked supply and have good water pressure. Need to order fill valve. Inspected sump and motor and is getting voltage. Can not test sump and motor due to no water fill. Therefore Also ordering sump and motor due to F7-E1 error code. Office to reschedule. Customer wants a ETA ; ordrng 1 W11460945 (Sump and motor) and 1 W11434044 (Fill valve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Austin, TX 78723
Joe Z
Job Details: 07/27/2022
"Arrived onsite for ice maker is broken. Upon arrival inspected unit and found ice maker is making ice correctly. Found the mounting plate is cracked as well as the coupling. Ordering container,mounting plate, and coupling. Office to reschedule ; ordrng 1 W11244434 (Container) and 1 WPW10293212 (Mounting plate) and 1 WP2220458 (Coupling)"
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6HS00
Near Dripping Springs, TX 78620
Justin
Job Details: 07/27/2022
"Arrived on site for a cooktop with a burner not igniting properly. On arrival the customer stated they had started the burner and walked away, but was not sure if it ignited. When they came back it wasnt lit and when they tried again it lit a large whoosh of flame. On arrival the burner caps and heads were off. I put them back on and test the unit. I found all working as designed. I informed the customer of my findings.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Dripping Springs, TX 78620
Justin
Job Details: 07/27/2022
Arrived on site for a dishwasher with no power. I checked voltage at the terminal block and wall and found none. I checked and found the breaker not popped. I informed the customer of my findings and advised them on reaching out to an electrician. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near Austin, TX 78735
Justin
Job Details: 07/27/2022
Arrived on site to install heater per the special pointer. I installed the heater and then test the unit. The unit is working as designed and no leaks were observed at the time of service. Call complete.
We serviced a
SAMSUNG DISHWASHER
Model DMT400RHS/XAAG
Near Dripping Springs, TX 78620
Justin
Job Details: 07/27/2022
"Arrived on site to install previously diagnosed parts. I installed the control, heater, and fan motor. I then tested the unit and it is now working as designed. No leaks observed at the time of service. Call complete."
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE334GPS0
Near Spicewood, TX 78669
Justin
Job Details: 07/27/2022
Arrived on site for upper rack rail issues. On arrival the customer stated the real issue was the lower dish rack had severe rust. Upon further inspection I found several areas on the lower rack that completely rusted through. Upon further inspection I found rust building on upper tracks too. Per the special project W11296667 and S code S22916 we will return with the tracks on hand to install. Ordering rack and office to reschedule; ordrng 1 W11527890 (Lower Rack)
We serviced a
JENN-AIR COOKTOP
Model JGCP536HL00
Near Lakeway, TX 78734
Justin
Job Details: 07/27/2022
Arrived on site for a cooktop with a burner not lighting. On arrival the customer stated the real issue is the furthest right knob is broken. Upon further inspection I found the valve physically damaged and the knob fine. I tested all burners and found them igniting. Ordering right side manifold to replace. Office to reschedule. ; ordrng 1 W11333176 (Right Manifold)
We serviced a
WHIRLPOOL WASHER
Model WFW95HEDC0
Near Manchaca, TX 78652
Justin
Job Details: 07/27/2022
"Arrived on site for a washer not draining properly. I put the unit into diagnostics mode and found stored error codes F9E1 for long drain, F3E1 for water level system error, F8E3 for overflow, and F0E1 for load detected during clean. I cleared the error codes. I then ran a diagnostics cycle and found it threw a F9E1 error code at the end, and the drain never energized. I checked voltage to the drain and found none. After resetting the power several times it fixed itself and drained. I gained access to the back of the unit and found a leak at the drain and the bottom of the pipe vent. Upon further inspection I found the bellow also leaking. I am ordering the bellow, control, and pipe vent to install. I will bring back the pump to install too. Office to reschedule and get autho. ; ordrng 1 W11183219 (Pipe Vent) and 1 W11106747 (Bellow) and 1 W11032117 (Control) and 1 Autho (Autho), states that autho needed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS01
Near Spicewood, TX 78669
Justin
Job Details: 07/27/2022
"Arrived on site for a refrigerator were another company diagnosed a sealed system failure and the customer was told to contact Whirlpool. On arrival the unit was on and above 70?F. I put the unit into diagnostics mode and found all airflow components running as designed. Upon further inspection I found both evaps with no frost pattern or ice build up. I gained access to the back of the unit and found the compressor running, but only drawing .4 amps. This indicates a bad SS. I found SS repairs still covered. Ordering all SS components and office to reschedule with a SS tech + 2 hour. ; ordrng 1 W11492867 (RC Evap) and 1 WPW10608485 (FC Evap) and 1 W10832994 (Compressor) and 1 W11506635 (Access Valve) and 1 WPW10143759 (UV Drier)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM604KPS
Near Dripping Springs, TX 78620
Justin
Job Details: 07/27/2022
Arrived on site for a dishwasher that was tripping the breaker. On arrival the unit had power. I test the drain and latch but could not trip the breaker. Upon further inspection I found the bushings on the heater completely corroded. I gained access to the back of the unit and found signs of a leak. I informed the customer it is possible the leak onto the element connector could possibly be shorting out and causing the breaker to pop. In order to repair the unit we will order and replace the heater. The repair is covered per the service pointer W11540964 and S-code S17304. Office to reschedule.; ordrng 1 W11537778 (Heater)
We serviced a
WHIRLPOOL OVEN
Model WEE510S0FS2
Near Austin, TX 78745
Leonardo
Job Details: 07/27/2022
Arrived on site to test unit for oven not working. Test unit and found and fuse. Replaced fuse test unit and unit test good job complete.
We serviced a
SAMSUNG DISHWASHER
Model DW80K5050US
Near Austin, TX 78749
Leonardo
Job Details: 07/27/2022
Arrived on site to replace wash motor and console. Replaced wash motor and found gasket missing and motor missing 3 gaskets.
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near San Marcos, TX 78666
Leonardo
Job Details: 07/27/2022
Arrived on site to replace control board. Replaced board test unit and unit test good. Both oven pre heating to 350 and lights turning off job complete.
We serviced a
WHIRLPOOL OVEN
Model KODE300ESS05
Near San Marcos, TX 78666
Leonardo
Job Details: 07/27/2022
Arrived on site to test unit for unit not heating correctly. Test unit for average temp of the unit and unit at 342? average temp. Showed customer the average temp and she agreed with it job complete
We serviced a
WHIRLPOOL COOKTOP
Model KCGC558JSS00
Near Austin, TX 78749
Leonardo
Job Details: 07/27/2022
Arrived on site to test unit for right front burner. Not igniting correctly. Removed burner head and adjusted the burner head test unit and unit test good job complete.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Austin, TX 78749
Leonardo
Job Details: 07/27/2022
Arrived on site to replaced heating element due to special project. Replaced heating element test unit for leaks no leaks present at this time job complete.
We serviced a
AMANA DISHWASHER
Model ADB1400AGB3
Near San Marcos, TX 78666
Leonardo
Job Details: 07/27/2022
Arrived on site to test unit for unit leaking. Test unit and found fill valve water line not tight. Secured line test unit and unit test good job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502EBS02
Near Horseshoe Bay, TX 78657
Lou
Job Details: 07/27/2022
"Arrived on site to inspect refrigerator lights not working. Upon further inspection, I found the 2 top modules in the RC section and the modules in the FC section not operating. Per service pointer W11606409, I removed and replaced the 10 modules and tested. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Marble Falls, TX 78654
Lou
Job Details: 07/27/2022
"Arrived on site to inspect washer noises. Upon further inspection, I placed the unit in diagnostics showing no error codes. Continued with testing and when the unit got to agitate and spin, I could hear the motor functioning, but the washplate and basket failed to turn. I tilted the unit back and found where the unit had dropped to the floor and caused the pulley to burn through the shield and the pulley nut came off and the belt warped and came off (photos). I removed and replaced the cam assembly and belt and cleaned up the shield and retested. Unit is operating as designed. I tested the suspension rods and they are good. Advised the customer of my findings and repairs. Made recommendations for use and care, as well as, detergent use. No water leaks observed during service, job completed."