"Arrived on site to inspect dishwasher leaking at the door handle and not draining. Upon further inspection, the customer provided a photo of the water at the door handle on the right side (photo). I removed the outer door panel and found where the gasket to the vent has been leaking water (photo) and dry water stains on the inner door panel (photos). I placed the unit in diagnostics showing error code F8E2-drain pump failure. I cleared the code and continued with testing and the unit operated as designed except for the drain pump. The drain pump struggled to turn on, but once it came on it drained the water from the unit. I removed and replaced the drain pump and vent and found the left hinge friction pad laying on the floor under the unit. I advised the customer that I would have to order the friction pads and recommended they perform a wash cycle and see if it leaks at the door handle again. I did find some old water stains on the door gasket and will return with the gasket. I am ordering the friction pads and main control and CNOTE-LSO and scheduled return service for 03/02/24 (KC). No water leaks observed at the end of service.; ordrng 2 WP8268961 (Pad)s and 1 W11413274 (Main control) and 1 CNOTE (LSO)"

"Arrived on site to test unit for door not latching properly, tested unit for latch needs to be adjusted slightly, adjusted and tested, unit is now running as designed, no leaks detected job complete"

"Arrived on-site for washer making a squeaky noise intermittently. Upon arrival confirmed sound and traced it down to gearcase. Found oil had leaked all over under carriage of unit. Replaced cam, belt, cap, motor, and gearcase. Found washer working as designed in diagnostics and normal quick wash cycle with no leaks. Call complete"

Arrived onsite for a washer to replace the previous diagnosed parts. I replaced the agitator and tested the machine. All works as designed. No water leaks were present at the time of service. Office to bill CC on file. Call complete.

Arrived on site for dryer needing panel and hinge receivers. Upon arrival reconfirmed issue and installed parts. Found door closing as designed. Call complete

"Arrived onsite for a refrigerator with the FC not cooling correctly. The customer stated she turned the icemaker off. I found a bunch of frost build up on the left side of the FC. Frost was on the side of the icemaker, the left side of the liner, and on the evaporator cover. The customer stated it had started cooling again. I found the door not closing correctly and causing a gap in the gasket on the left side. I corrected the door and rails so the gasket would seal. I tested the FC temp and it went down into the single digits and the sealed system components were still running. I turned the icemaker back on. I found the mullion sweating and dripping water on the FC gasket and dripping on the floor. I showed the customer how to turn the moisture control on to prevent this from happening. I explained to the customer the noise they had been hearing was probably frost had gotten in the fan but it had cleared itself. I explained to the customer to watch the door and make sure it closes all the way and explained the frost would get removed by the evaporator. All is working as designed. Call complete."

Arrived onsite for a refrigerator that is dispensing water very slowly. Upon arrival I this to be true. I removed the filter and ran a bypass and tested the Dispense and found proper water flow returned. I asked the customer if they had a water filter on the home and they did and I advised them that the can run the unit without the filter and the customer put in their bypass. Unit is now operating as designed

On arrival verified complaint of unit not functioning with key pad. Found it was not fully responsive during testing. Replaced console. Unit now operates but control would not send voltage to wash pump during test mode. Replaced main control and all functions are now working. Job complete no leaks detected during service.

Arrived on site for longer cook times . Ran temp checks . Did recalibrate 5 degrees hotter . No other issues found . Job complete

Unit is warranty. On arrival verified complaint of unit not making ice. Ran diag mode and recirc pump did not activate. Confirmed it is getting voltage. Replace recirculating pump and reran diag mode. Unit is now operating correctly job complete no leaks detected during service.

Arrived on site to inspect unit for buzzing noise coming from RC. Upon arrival customer stated the issue currently is that the unit is allowing ice cubes to freeze in chute and allowing crushed and cubed ice to come out simultaneously. Found gasket between door and ice chute to be crooked causing cubes to freeze together in the chute. Replaced damper due to description of noise given. Job complete.

Arrived on site to test unit for unit not heating. Test unit and found you cant even open the door. Latch broken will need to order new console and will need to Replace mag cap and diode in return visit. Office to reschedule ; ordrng 1 W11565107 (Console)

"MVWX655DW2 Arrived to install previously ordered parts. I inspected and found only the gear case, hub, cam and belt were needed. The tub on this type is not splined. I recalibrated the unit and then tested within manual and automatic modes. The unit regained all functions and operated as expected. No leaks observed during service."

Arrived on site for wall oven that showed f5e1 in diagnostics and burnt up on the upper inside oven cavity and door. Upon arrival found black charring on inner glass door as well as large amount of metal shards from liner splitting and failing apart found door latch failing and found f5e1 and f5e4 in diagnostics. Reported findings to safety team that liner damage made unit unsafe to repair and safety team stated they would call customer for further assistance. Reported findings to customer and provided sr#7738509894. Call complete

"Arrived on site to inspect unit for no power. Upon closer inspection found unit plugged into an extension cord and extension cord was unplugged from wall. Plugged unit in and ran test cycle. Unit is not draining and drain is hot to the touch. Replaced pump, tested unit, unit would not shift into gear, replaced shift actuator and tested unit again. Unit still wasnt responding properly. Replaced latch and control, tested unit, unit is now running as intended no leaks present at this time. Job complete."

Arrived onsite and found unit operating with failed valve. Replaced valve. Unit is now operating as designed. All checks good.

"Arrived on site for unit not agitating. Upon arrival inspected unit. Ran diagnostics and found stored error code 8/6, 0/3. Ran components check and all passed. Ran a quick wash cycle and all passed. ran a load of laundry for customer and agitation. Has worked on every test. Cannot duplicate the issue. Notified customer to be sure that the soak feature was turn off before starting a cycle. Unit is functioning as designed. Job complete."

"Arrived on site to inspect washer washplate issues. Upon further inspection, the customer advised that the washplate has grooves in it and is causing clothing to get damaged. I checked the empellars on the washplate and found what appeared to be cuts in the plastic (photo). I removed and replaced the washplate and tested the unit in diagnostics showing error code F0E5-off balance load. Cleared the code and continued with testing and the unit is operating as designed. I made recommendations for use and care. No water leaks observed during service, job completed."

"Arrived on site for dryer taking to long to heat up. Upon arrival found element, cutoffs and thermal fuses. Found dryer working as designed and found partial clog still near exit exhaust outside of home. Instructed. Instructed customer er on dryer vent cleaning needing to be done. Call complete"

Arrived on site to install previously ordered parts. Replaced one hinge washer and door thimble. Door no stays mounted correctly. Still cannot duplicate water leaking complaint. Job complete

Sr#7738508888 arrived onsite for concerns over auto drain feature. Provided customer instruct and documented findings with safety. No error codes and no unusual function. Customer initiating auto drain feature by interrupting the cycle. With excessive sudsing.

Arrived onsite and tested dryer in 1105. Unit is operating perfectly without excessive noise. Provided customer instruct on design. And installation. All checks good.

"Arrived on site to test unit for dispenser door not sealing. Upon inspection found gasket loose and tearing. Replaced dispenser door and tested, unit is now functioning as designed, no leaks detected, job complete."

Arrived onsite and found unit icemaker not being supplied with voltage. Traced short and found bad door switch. Ordering door switch to repair. ; ordrng 1 W11396033 (Door switch)

"On arrival verified complaint of noise. Visual inspection found splutch grinding into motor cover as well as splutch is friction welded to the gearcase. Replaced gearcase, belt, splutch, and actuator. Ran diag test and no more noise found. Full operational test good. Job complete no leaks detected during service."

Arrived on site for single burner not cycling and dual burner not heating on high ring . Found switches were switched and on wrong burners . Switched switches . All burners are performing normally . Job complete

Arrived onsite for refrigerator making a noise. On inspection the video the customer showed me sound like the compressor. I checked the FC and found no ice buildup and the fc was 0?. I went the back of the unit and took the plate off and the compressor was a little louder then normal the Temperature was 110?. The noise never showed during the service call. Told the customer to keep an eye on the rc side and if it is getting warm to call us. No water leak detected during service.

"Arrived on site to test unit for rattling noise, tested unit found a magnet stuck to motor pulley rattling against cover, removed magnets and tested, unit is now running as designed, no leaks detected job complete"

"Customer denied service, stated he has 2 other appliances to service on March 5th and hed like to get them all serviced on 1 day. Rescheduling for 3/5.; schdld next appmnt for 3/5 TUE !"

"Arrived on site to inspect dryer back panel issues. Upon further inspection, I found the back panel on the left side of the unit was separated from the chassis due to the screws being stripped out (photo). As a temporary fix, I used some washers, from my van stock, with the screws to hold the back panel in place until I can return to complete the repair. I am ordering the rear panel, screws and CNOTE-LSO PER CUSTOMER REQUEST and office to schedule return service when parts arrive. Unit is operable at this time. No lint observed during service.; ordrng 6 WP90767 (Screw)s and 1 W11626083 (Rear panel) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"

"Arrived on site to inspect ice machine not making ice. Upon further inspection, I found the unit very warm and no ice in the bin. I did find the water circulating over the evaporator but not frost patter/no ice forming. I placed the unit in diagnostics and tested the components and found the compressor not pumping and the heat valve not staying on very long due to no refrigerant. I am ordering the compressor kit, evaporator, NON-UV drier, access valve and CNOTE-3 HOUR JOB. Unit was left turned off and the door left open to prevent mold from building up. No water leaks observed during service and office to schedule return service.; ordrng 1 WPW10218037 (Evaporator) and 1 WPW10605286 (Compressor kit) and 1 W11506635 (Access valve) and 1 W10843121 (NON UV DRIER) and 3 CNOTE (3 HOUR JOB)s"

"Arrived on site to test unit for no heat, tested unit found it receiving proper voltage, tested sensors and found thermal cutoffs shorted, replaced and tested, unit is now heating, ran vent test and it failed, customer stated that vent was cleaned 3 months ago but stated customer that it is possible that a birds nest is clogging it, advised customer not to run unit until the restriction has been removed, at this time job complete"

Arrived onsite and repaired unit with repeat latch failure. All else checks good. Advised customer on repair.

Arrived onsite for a dishwasher with the upper rack only pulling out about halfway. I found the back left roller on the adjuster had come out of the rail. I removed the rack and checked the adjusters and rails finding them all good. I installed the rack correctly and tested it. The rack rolls in and out smoothly. Call complete.

Arrived on site to test unit for oven not getting to temp. Calibrated oven test unit and unit test good job complete.

"Arrived on site for oven showing power loss on display. Customer has to constantly reset. Attempted to go into diagnostics and got the screen. Once in diagnostics no errors stored. Buttons all responding. Removed from wall. L1-L2=253, L1-g=126, L2-g=126, L1-c= 126, L2-c= 126, c-g=0. Voltage checks good. Thermistor reads 1.1 k at control. Bake element pulls 13 amps, broil pulls 17 amps. All checks good. Replaced main control board. Advised customer if problem continues then check wiring inside wall. Call complete."

Arrived on site to inspect range for arching behind unit when using multiple burners. Upon closer Inspection found unit arching with far left switch itself. Removed switch could hear something rattling within switch. Recommend returning with left cooktop harness W11675846 and another switch just in case new one is corrupted now. Documented findings with safety. Office to reschedule Sr#7738528651; ordrng 1 Wpw10434452 (Switch) and 1 W11675846 (Left cooktop harness)

Arrived onsite for washers with hot water issues. Upon arrival I ran the unit with the hot water setting selected and the lid switch bypass so that I could monitor the water temperature as it flowed into the unit and it started hot the entire time. I ran the unit a few more times and found the same. Unit seem to be operating as designed at this time. I advised the appointment office that it might be a plumbing issue.

Arrived on site for washer not draining water out. Upon arrival found f9e1 in diagnostics. Upon further testing I found drain pump still failing and not pumping any water out. Replaced drain and found due to pump not be8ng replaced on second trip it had now cause another failure in control and replaced control also. Reassembled and tested washer in diagnostic and normal wash cycle. Found washer complete all cycles as designed with no errors or leaks. Call complete

Arrived on site for dryer needing previous diagnosed terminal block and terminal kit. Upon arrival reconfirmed issue and installed parts. Tested dryer and found it working as designed. Call complete

"WRS588FIHZ04 Arrived to inspect ice maker issue. I found the ice maker had failed and the ice mold had fallen out. The issue was due to debris sticking within the mold and causing overfills due to ice not falling out during harvest. I removed the ice maker and tested. Operational test good, no leaks observed during service."

On arrival verified complaint of jeans stuck under agitator. Removed clothes and checked function of unit in diag test. No failures found unit is working as designed. Job complete no leaks detected during service.

"Arrived on site to install previously diagnosed sealed system. Removed compressor and drier, installed compressor, access valve, and dye drier. Recharged with 55g of r600a. Tested unit, unit is now cooling and running as designed, no leaks detected, job complete."

On arrival verified complaint of ice maker made a bang and the ice maker is twisted. On visual inspection found ice maker is stuck against the outside cover housing. Ice maker is damaged. Replaced ice maker maker and reinstalled the cover with a slight lift to add spacing in between ice maker and housing. Ran test 44 and 45 operational test is good. Job complete.

"WCG97US0HS05 Arrived to inspect no ignition on far right knob. I verified the issue and the inspected. The switch assembly was it seated and after correcting, the issue was resolved. No gas leaks detected during service."

Arrived on site for washer leaking. Removed drum. Found plastic tub cracked. Removed all components. Replaced tub and gearcase. Reassembled. Calibrated machine. Verified operation. Call complete.

Arrived on site for washer stopping mid cycle . Found tub full of water . Ran diagnostics long drain error code . Ran drain pump from diagnostics. No issues found with hose or harness . Every time unit is put in diagnostics drain pump will kick on . Replaced control. Ran calibration and test wash . All checked normal. No water leaks detected at time of service . Job completed

"Arrived on site for unit. Give me an F1 E1 error code after last repair. Upon arrival inspected unit and found power supply board loose. May have happened when harness was rerouted for a previous issue. Secured power supply board and harness. Tested unit and could not duplicate the issue. Customer will monitor. If symptoms persist, recommend call back detect line for resolution . Job complete"

"KDTM404KPS1 Arrived to inspect door hinge loose issue. I found the left return spring had dislodged. I re-secured, ensuring the heat/sound deadening blanket was no longer binding and tested. The issue was resolved and there were no leaks observed during service."

Arrived on site to replace door. Found arm was not ordered. Ordering new arm reschedule for Monday. ; ordrng 1 W11607070 (Arm kit)

Sr#7738548048 arrived onsite for cooling concerns. Second refrigerator same concerns. Wanting product to not defrost in freezer. Documented proper temperatures and a made settings adjustments to improve freezer cooling. -7f and dropping at time of service. Documented findings with techline and was advised to explain some of the irregularities that can be associated with a non temperature regulated environment because the fridge is in the garage. Customer will use a charting thermometer to document experience.

"Ive done say it for a refrigerator where ice is clumping. Inspected unit and work area. The customer advised that the issue was in his freezer compartment not his refrigerator compartment. He advised that when the unit fills with water, it fills up the ice bucket into a big slab. I checked the icemaker and found that the fill cup was iced over causing water to trickle outside of the icemaker area. I steamed out the ice clump in the Phil cup and tested the unit. The unit began to work and operate as designed. Call complete."

Arrived on site to inspect unit for leaking from back of unit opposite of the drain hose. Upon closer inspection ran unit through 4 diagnostic cycles watched the valve inspected drain all hoses could not replicate leak. Did visibility see water trapped in one of the legs but no moisture leading towards back left leg. Suspect bad seal on tub ring due to location of leak and explanation from customer. Replaced tub ring ran another cycle. No leaks present at this time. Job complete.

"Arrived onsite for door handle lose. On inspection the top of the handle is broken off. Installed a new door handle, the unit is operating as designed & no water leaks detected during service."

"Arrived on site to inspect unit for DW being loose from cabinet. Upon closer inspection found the upper rack has been damaged allowing upper rack to drop from right side of cavity will need to order wheel tub, and track stop and return. Office to reschedule. ; ordrng 1 W11614118 (Wheel tub) and 1 W11579392 (Track stop)"

Arrived onsite for a refrigerator to replace the previous diagnosed parts. I found the FC at 14 degrees when I arrived and it went up to 16 degrees then the compressor came on. I watched it drop to 0 degrees and took a photo of the temp. The refrigerant flow was perfect and I found no issues with the compressor. I replaced the control and RC thermistor because of the differential swing. The refrigerator is working as designed. Call complete.

Arrived on site to test unit for F1E1 error. Found shorted console. Replaced console test unit and unit test good job complete.

Arrived onsite to test washing machine following. Small leak from underneath. Determined leak occured from rinse splatter on off balance load. All checks good. Unit is now operating as designed without leaking.

"Arrived on site to inspect unit for leaking water from front door. Upon closer inspection found seal looked fine, but while inspecting gasket noticed damage to front of tub about halfway up on both sides. While running unit through test cycle found a few droplets of water almost to the mid point of door. Opened door to confirm no visible issues, seal and vent look fine no water damage to door insulation or kick plate insulation. Confirmed with customer that there where anchor points while testing previously, the anchor points in tub could have been causing door separation and allow unit to leak. Customer also confirmed unit had not been ran since original problem was found. Raised legs so unit sat better and didnt wobble. No leaks present at this time. Job complete. ; ordrng 1 W11513977 (Tub)"

"Arrived onsite for washer not working error code F5E2. On inspection found the error in memory, I stated the unit in diagnostics cycle and passed. I stepped through the component test every thing passed. I could not get the unit to fail, I gave the customer a magnet so she can call us if or when it fails. The unit is operating as designed. No water leaks detected during service."

Arrived on site for washer not completing cycles or spinning out cloths. Upon arrival confirmed issue. Found no errors in diagnostics but found cap and control failing to spin correctly. Replace cap/control and tested unit. Found no leaks and washer working as designed. Call complete

"Arrived on site for refrigerator not cooling, found no lights. Display does start but no components are working. Verified good voltage at control. Replace main control. Verified operation. Call complete."

"Arrived on site to inspect range oven gas leak and cooktop burners flames turning orange. Upon further inspection, the customer advised that they have a humidifier in another room. I tested the cooktop burners and found they all have orange flames. I provided a video of what a humidifier does to gas cooktop flames and explained to them what was happening and how to correct it. Using my gas sniffer, I checked the oven and the warming drawer and found no signs of a gas leak. Using my floor protector, I pulled the unit out onto the protector and using the sniffer, I checked the gas line at the regulator and at the wall and found the gas line to the wall gas line was leaking gas. Using my liquid leak detector, I confirmed the leak (photos). I turned the supply off and disconnected the gas line from the line coming out of the wall and found there was no sealer. I placed some sealer on the connectors at the wall and at the regulator and reattached the gas line and tested. Lines are sealed and no longer leaking (photos). Retested the unit and it is operating as designed. No gas leaks detected at the end of service, job completed."

Arrived on site to install previously ordered part. Replaced outer tub. Test unit by running a normal cycle with deep fill. and is operating as designed. No leaks present at this time. Job complete

"Arrived on site. Replaced ui,heater,thermistor,light switch and main control powered unit on tested unit,unit working as designed."

Arrived on site to replace convection fan panel. Replaced panel and tested at 350 and 400?. unit is functioning properly without excessive noises. Job complete.

"Arrived on site for dryer not heating. Takes hours for it to dry. Tested and confirmed heating is good, found unit is not getting rid of heat, removed door panel. Cleaned vent area. Replaced thermistor. No clogs in unit. Still not venting properly. Advised customer dryer working as designed. Must have vents cleaned. Left unplugged due to fire hazard. Call complete."

"Arrived on site for dishwasher needing previously diagnosed sump gasket, upon arrival installed sump gasket and then tested machine for 30 minutes. Found no leaks and unit working as designed call complete."

Arrived onsite for previously diagnosed parts. I installed new right front burner head and that fixed the flame issue. I lifted unit up with 2x4 so I could get to the bolts on the side of the unit. Got everything apart and installed the new igniter on the front left burner. Reassembled everything and tested the left burner and it is igniting as designed. No gas leaks detected during service.

"On arrival verified complaint of unit not cooling RC. RC is warm. Dampers work in test mode. Ran fan test and no function. Went to main and verified 12.7vdc to fan motor. When attempting to reach fan motor in disassembly the fan turned on. Unit was in FC fan test the whole time, recommend replacing fan. If problem persists it is an internal harness failure. Spoke to Andrew 7738554992 and he agrees. If problem persists call back to TL as no further repairs are recommended Ed at this time."

"Arrived onsite for a washer that will not start the wash cycle sometimes., The customer advised me when I arrived. I put the unit in diagnostic and found no stored code. I then ran the diagnostic cycle and found the unit operating as designed. I checked the gearcase and found the gearcase good no leaks and the rotor spun with no resistance when spun by hand. I also leveled the unit out as it was too low to the floor I did this to hive the suspension space to actuate if the customer is washing a large load. I then ran the unit in quick wash and found that the unit operated was designed. Due to the intermittent nature of the issue I replaced the control and the clutch and tested the unit and found unit operating as designed"

On arrival verified complaint if unit not turning off light. Installed bulb and main board per pervious diag. Unit now lights correctly and shuts off. Job complete.

"Arrived on site for fridge making a lot of noise . Ran diagnostics on all fans, Dampner and compressor. Couldnt duplicate noise . Did move refrigeration lines of back compressors cover . Reran diagnostics ,still couldnt duplicate noise . No water leaks at time of service . Job complete"

Arrived on site for dryer not working on auto dry. Ran and found not getting rid of heat properly. Removed from wall. Removed front panel. Cleared vent. Replaced thermistor. Redirected vent. Verified operation. Call complete.

On arrival verified complaint of F8e0. Ran test mode and and found fan activates but low speed sounds low rpm. Recommend blower. Unable to remove oven from cabinet due to length of wire and inability to access junction box. Pics in QP. Reschedule for 3/4; schdld next appmnt for 3/4 MON !

"Arrived on site to test unit for not freezing. Tested unit, found compressor not engaging and not pulling amperage. Replaced start device and run capacitor from truck stock, compressor is now engaging and unit is developing an ideal frost pattern. Unit is now running as designed, job complete."

"WRF555SDHW01 Arrived to inspect no cool. I found the compressor could not start and would only hum. A second start device would not start the compressor and a sealed system is required. Office to order parts and schedule return service for two hours. No leaks observed during service. ; ordrng 1 W11209866 (Compressor) and 1 W11536253 (Evaporator) and 1 W10913906 (Service Port) and 1 WPW10143759 (Dye Drier) and 1 2Hours (Sealed System, All Copper)"

"Arrived on site to inspect unit for not reaching set temperature. Upon closer arrival set unit to 350 allowed unit to get to temperature and cycle heat, added thermal coupler to watch temperature and heat cycle back on, unit is reaching temperature and cycling heat within recommended specifications. No leaks present at this time. Job complete"

"Arrived on site to inspect unit for leaking. Upon closer inspection found drain for disposal still had knockout intact and no high drain loop present. Removed knockout for drain and added high loop. Ran test cycle on unit, no leaks present at this time. Job complete."

Arrived onsite for a refrigerator with low ice production. On arrival I tested the temperature of the FC and found it at 14 degrees and it was in a defrost. The sealed system cycled on within a couple of minutes and I watched the temp get down in single digits and it was continuing to drop. I found the ice bucket full. The ice wasnt all the way to the top so the customer thought it wasnt making enough. I explained how the new twist tray icemaker arm works to the customer and showed him how it was working as designed. Call complete.

Arrived onsite for dishwasher not working. On inspection found error F7E2 motor failure during diagnostics cycle. Ordering a pump and motor. W11460946. Original pump is in the dishwasher with screws. ; ordrng 1 W11460946 (Pump & motor)

Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the motor and wire harness and tested the unit. The unit began to work and operate as designed. Call complete.

"Arrived onsite for a washer making a grinding noise when in spin. I found oil coming out of the gear case and on the cam and belt. I found the gears in the gear case slipping and making the noise when the washer tried to brake. I replaced the gear case, cam and belt. I tested the washer and it is working as designed. No water leaks were present at the time of service. Call complete."

Arrived onsite for a refrigerator to replace previous diagnosed parts. When I tapped the system it seamed to be a little low but there was still refrigerant in it. I could find no signs of a leak. I replaced the compressor and drier. I vacuumed the system and my gauges never moved after the pump was turned off. I charged it with 47 grams of R600A. I tested the unit and had good refrigerant flow and pressures. The unit is working as designed. I explained to the customer to give it 24 hours before loading it and asked them to only load it up with 2-3 days of groceries for a couple of weeks and monitor the temps then if the temps are still good they can load like normal. Call complete.

"Arrived on site to test unit for not agitating, tested unit found wash plate broken, replaced wash plate and tested, unit is now running as designed, no leaks detected job complete"

"KRFF507HPS03 Arrived to inspect noise. I found the damper was the likely issue, but during my service, I could not recreate the chugging noise, but attribute it to moisture and ice formation that had restricted movement, resulting in noise. I found the top of the unit was tilted forward over an inch, in relation to the bottom and the feet were not set. I corrected the setup of the unit and then found the ice maker housing was not fully placed. I removed and corrected the ice maker housing and tested. The unit did make some additional sealed system noise and placement of dampening pads and adjustment of the tubing corrected. No leaks observed during service."

Arrived onsite for a ran that is damaged. Upon arrival I I found that the door was twisted and the panel dented I am ordering both and returning on the 03/04/24; ordrng 1 WP9761344 (LINER-DOOR) and 2 WPW10299225 (HINGE-DOOR)s and 1 W11569689 (TRIM-DOOR)

"Arrived on site for not tumbling. Test unit and is heating, but not tumbling. Disassembled unit and found belt is busted. Need to replace belt. Replaced belt using kit 4392065. Test unit and is operating correctly. Found vent hose is crushed. Customer has new hose and said he will replace. Job complete"

"Arrived onsite for dishwasher making a loud noise. On inspection the drain pump is louder then normal. Installed the drain pump,from truck stock. W11412291. The unit is operating as designed now & no water leaks detected during service."

"Arrived on site to test unit for squeaking noise, tested unit found worn out belt and ceased idler pulley, replaced all parts from repair kit and tested, unit is now running as designed, job completed"

Arrived onsite for a refrigerator that is leaving frost on the food in the RC. Upon arrival I did not find frost any where in the RC. Including at the Evap. I tested the damper and found that it opened and closed like normal. The defrost cycle worked and I ran the test in diagnostic mode. I replaced the control and leveled the chassis because it was not done properly and this could cause warm air to leak into the unit causing frost. I advised the customer of this. Other wise the unit is operating as designed

"Arrived on site for unit, not powering on. Upon arrival inspected unit, verified supply voltage. Disassembled and found fuse OL, jumpered fuse, and unit did power on. Ran a test and found leakage in high-voltage system. The filter board was arcing and the unit was making a humming sound shortly there after the filter board completely went out. Ordering Filter board, mag, cap and diode. Set to return March 6th; ordrng 1 WPW10531156 (Filter board) and 1 W10754299 (Magnetron) and 1 W11678970 (Capacitor) and 1 W11256462 (Diode) and 1 W10832024 (Mag tstat)"

Arrived on site to replace tub. Replaced tub test unit and unit test good job complete.

"Arrived on site to inspect range oven gas leak. Upon further inspection, the customer advised that the oven has a possible gas leak as they tried to use the oven and they could smell what they thought was gas and there was smoke coming from the oven. I tested the cooktop burners and they are operating as designed. I tested the oven on Bake at 350 degrees and monitored the unit. I tested the gas lines at the back of the unit and all were good. During preheat, I opened the oven door and found smoke coming from the unit which is normal burn off (new unit) and could not smell any abnormal gas odors other than the normal burn off from the burner. I advised the customer of my findings and explained the burn off odors. I contacted Whirlpool Safety and spoke to Cody and advised of my findings. Cody advised information will be documented on SR#7738471236. No gas leaks detected during service, job completed."

"Arrived on site for washer making a lot of noise when in spin cycle . Found inner basket is wobbling in tub . Also removed basket and found some oil is leaking out and ribs on hub wearing down some . Ordering gearcase ,cam ,hub . Also recommend replacing suspension rods . Call to set return . No water leaks detected at time of service.; ordrng 1 W10528947 (Hub) and 1 W10721967 (Cam)"

"Ive done site for a refrigerator that is not cooling properly again. Inspected unit and work area. Found evidence of a defrost issue in the freezer section and took temperatures. Found the freezer temperature at 55?F and the refrigerator temperature at 62?F. I gained access to the control and checked all thermistors. I found the defrost thermistor reading 27.2 k ohms (-5?F), the FC thermistor reading 4.53 k ohms (57?F), and the RC thermistor reading 3.92 k ohms (63?F ). I checked the heater from he control and found it reading 91.6 ohms. I called Whirlpool Techline and spoke to Bruce SR# 7738013150. He advised that because of all those checks, everything was good on the machine side, and it would have to indicate an air leakage issue. We checked the gasket and found no air leaks coming from the gasket. He had me check the drip pan and air return from the refrigerator side. I found no evidence of any leaks coming from either of those sections. Advise. At this point he would add silicone to the edge of the cabinet and liner to see if that would resolve and make no other repairs. He advised have the customer contact Whirlpool if further issues persist. I added the silicone to the edge of the cabinet in liner and tested the unit. The unit is cooling as designed. Call complete."

Arrived onsite for a DW that is not washing dishes upon arrival I put the unit into diagnostic and found F4E3 wash motor not running code stored and the motor not running. I replaced the sump&motor and tested the unit and found the unit operating as designed. No leaks

"Arrived on site to inspect unit for stopping mid cycle and restarting. Upon closer inspection found vent tube to be linked and timer not responding properly. Adjusted tubing to have less restrictions and replaced timer. Tested unit, unit is running as intended. Job complete."

Arrived on site to test unit for not advancing cycle. Tested unit found unit stuck in a logic loop continuously spinning. Advised to customer that they need to download the Maytag app to connect unit to WiFi so the new update can be pushed through per service pointer. Downloaded app for customer to attempt to update but could not connect successfully. Advised customer to contact Whirlpool WiFi team so they could connect them. Job complete.

"Arrived on site for washer not starting. Showing error code for not draining, inspected and found harness was pull out again. Received cam and confirmed head case is leaking oil. Recommend new pump, gearcase, cam, actuator. Not internet. Advised office will call to schedule. ; ordrng 1 W11449840 (Gearcase) and 1 W10721967 (Cam) and 1 W11481722 (Actuator) and 1 W11239857 (Belt) and 1 W11399437 (Drain pump) and 1 W11643701 (Harness)"