Near Manor, TX 78653
Jacob
Job Details: 07/08/2020
MICROWAVE WHIRLPOOL WMH31017HB2
Near New Braunfels, TX 78130
Noah D
Job Details: 07/08/2020
DRYER WHIRLPOOL WED6620HC0 "Arrived on site to inspect dryer for not drying in cycle, upon inspection found all thermistors checked good (exhaust 10k ohms at 90, inlet 50kohms) checked for sensor bar resistances and got a bad reading, ordering sensor bars. ; ordrng 2 WP3387223 (SENSOR BARS)s"
Near Burnet, TX 78611
James
Job Details: 07/08/2020
ICE MACHINE JENN-AIR JIM158XYRS2 Arrived on site and tested operation. Found ice slabs hanging on build up on evaporator. Ran cleaner in unit. Tested operation and found unit working properly. Job complete
Near Austin, TX 78703
Leonardo
Job Details: 07/08/2020
RANGE ELECTROLUX EW30EW65GSA "Arrived on site to test unit not working. Tested unit, the top oven control shuts off while the bottom unit gives a F43 error code. Need to order control 316519205, appliance manager 316443950, Cooling fan 318575604 and panel 318280430. ; ordrng 1 2HRJOB (2 HR JOB) and 1 316443950 (APPLIANCE MANAGER) and 1 316519205 (CONTROL ) and 1 318280430 (PANEL ) and 1 318575604 (COOLING FAN)"
Near Temple, TX 76504
Jonathan
Job Details: 07/08/2020
WASHER AMANA NTW4516FW1 "Arrived on site for washing machine that is overfilling and to install previously diagnosed parts. Inspected unit and work area. Found unit in an outside shed on a GFCI breaker with a dryer plugged into the same outlet. Tested voltage at the wall and found proper voltage. Please do an in-service diagnostics and found no stored error codes. I called Techline and spoke to Leon SR# 7728264545. He advised to just go ahead and replace the control for the service but that if there were any further issues with the unit past this repair, the customer would need to get the unit on a non-GFCI designated breaker prior to any further repair. Replaced control and tested unit. Unit seemed to fill a little higher than normal but stopped and did not overfill. Unit is working as designed. Call complete."
Near Georgetown, TX 78633
Tyler
Job Details: 07/08/2020
OVEN UNKNOWN RGT486GDL
Near Austin, TX 78732
Wesley
Job Details: 07/08/2020
WASHER ELECTROLUX EFLS517STT Sr#83735303 arrived onsite and replaced control and knob assembly and UI board assembly. Unit symptom unchanged. Called techline and spoke with Tammy. Thoroughly checked connector position and verified proper voltage to UI knob connector. But still no function. Ordering harness and reordering knob. Office to autho and reschedule. ; ordrng 1 5304505017 (knob assembly) and 1 5304505178 (harness)
Near Bastrop, TX 78602
Andy
Job Details: 07/08/2020
WASHER MAYTAG MVWB765FW3 Arrived on site for washer clothes getting stuck and dispenser not working properly. Tested and inspected unit and found failed dispenser drawer. Ordering needed part to be shipped to customer. And inspected customer on user care guide on using garment bag. No water leaks present at time of service.; ordrng 1 SEENOTE (SHIP TO CUSTOMER ) and 1 W10919352 (drawer)
Near Manor, TX 78653
Jacob
Job Details: 07/08/2020
DRYER MAYTAG MEDC465HW0 "Arrived onsite for unit having condensation inside unit. looked at unit. Saw condensation inside. Checked vent hose, did not see any kind of blockage. Told customer possibly something is blocking in the wall side of the unit. Tested unit unhooked from the vent hose. Condensation inside unit was dried up within minutes of the test. Replaced cutoff thermal just in case. Tested unit. Unit test good. No issues at this time. Job complete"
Near Buda, TX 78610
Robert
Job Details: 07/08/2020
REFRIGERATOR KITCHENAID KRFC704FPS01 Arrived on site for ice clumping in ice bin. Ice maker is over filling causing water to drip down into bin causing clumping. Also door switch for left door damaged. No leaks detected. ; ordrng 1 W11115534 (icemaker) and 1 W11221357 (SWITCH)
Near Austin, TX 78738
Luis
Job Details: 07/08/2020
REFRIGERATOR KITCHENAID KSSC48FJS00 Arrived on site for no cool. Removed evaporator cover,found partial frost pattern on evaporator,heat exchanger heavily corroded diagnosed leak at heat exchanger. Sealed system will need to be rebuilt due to leak
Near Austin, TX 78750
David
Job Details: 07/08/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived on site to diagnose refrigerator that stopped dispensing ice after motor replacement. Checked motor and found connector felt good but loose. Retested pins in connector for motor and retested. Unit is dispensing again with no issues. Advised customer that if issue happens again we need to replace the door due to the harness for the auger motor being inside the door. Call complete.
Near Seguin, TX 78155
Richard
Job Details: 07/08/2020
DISHWASHER KITCHENAID KDPM604KPS0 Arrived onsite for the dishwasher not draining properly. During testing found that the drain hose is longer than 6 ft. It’s actually around 8 Ft. causing the intermittently draining issue. Advised customer to shorten the drain hose to 6 ft and to have a high Loop. That this will correct the draining issue. Dishwasher tested good and all functions are working properly. Complete
Near Austin, TX 78735
Luis
Job Details: 07/08/2020
REFRIGERATOR KITCHENAID KBFA20ERSS "Arrived on site for cooling complaint. Removed compressor cover found burned starter to the compressor,replaced starter,powered unit on compressor not fully powering on diagnosed defective compressor also. Installed a new compressor, vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good unit cooling down correctly"
Near Manor, TX 78653
Jacob
Job Details: 07/08/2020
WASHER MAYTAG MVWX655DW0 "Arrived onsite for unit making ticking noise. Tested unit . Found ticking noise coming from underneath the unit. Replaced splotch and actuator, also replaced wash plate. Ticking noise did go away. But agitator got really noisy and the basket was spinning out of balance in test mode. Ordered part. Need authorization. Office to reschedule ; ordrng 1 W10752719 (basket)"
Near Cottonwood Shores, TX 78657
James
Job Details: 07/08/2020
DRYER WHIRLPOOL WED4850HW0 Arrived on site and tested operation. Found motor not running. Verified proper voltage to motor and found to be good. Ohmed winding and found start and run winding open. When attempting to install new motor found the blower wheel is seized to the motor and will have to be cut off. Unit will need new motor and wheel to repair. ; ordrng 1 WP694089 (wheel)
Near Austin, TX 78704
Eman J.
Job Details: 07/08/2020
WASHER MAYTAG MHW5500FW1 Arrived onsite for washer leaking. Tested system. No leaks found. Everything works as designed. Job complete.
Near Kyle, TX 78640
Richard
Job Details: 07/08/2020
REFRIGERATOR WHIRLPOOL ED25CQXFB02 Arrived onsite for the refrigerator leaking at the ice maker. During testing found that the water valve was not activating could not determine were the leak is coming from. Will need to order parts and office to schedule.; ordrng 1 AUTHORIZATION (AUTHORIZATION NEEDED FOR REPAIR ) and 1 PARTRESEARCH (ICE MAKER ASSEMBLY ) and 1 W10823511 (tube-water) and 1 W10853654 (valve-inlt) and 1 WP2196157 (fitting) and 1 WP627018 (nut)
Near Bertram, TX 78605
Jonathan
Job Details: 07/08/2020
WASHER WHIRLPOOL MVWB855DC3 "Arrived on site for washer not powering on. Tested voltage at outlet and found correct voltage and polarity. Performed diagnostics mode and checked fault codes. Found error F2-E1 stuck key and F6-E2 miscommunication between control and UI. Performed encoder test and found all keys passed. Found unit would not go in to component test mode. Checked continuity on wire harness between you are in control. Found failed control.
Near Liberty Hill, TX 78642
Jonathan
Job Details: 07/08/2020
OVEN WHIRLPOOL WOD51EC0HS01 "Arrived on site to install previous diagnosed parts. Removed failed UI, gasket and hinges. Installed new gasket on top oven, installed door hinges on bottom and replaced UI. Powered unit on and tested operation. All tested good."
Near Pflugerville, TX 78660
Kayman
Job Details: 07/08/2020
WASHER MAYTAG MVWB865GC0 Arrived onsite to install previously diagnosed parts. I installed the gear case and drive assembly. Unit is working as designed. No leaks detected at time of service. Job complete.
Near Austin, TX 78757
David
Job Details: 07/08/2020
DISHWASHER WHIRLPOOL WDF520PADM5 "Arrived on site to diagnose one dishwasher not filling. Performed diagnostic and found errors F7E1 for no heat. Ran u it and could hear fill valve filling, but wash motor never engaged.
Near Granite Shoals, TX 78654
James
Job Details: 07/08/2020
DRYER WHIRLPOOL WED9400SW2 Arrived on site and tested operation. Unit tests good. Customer stated vent hose was clogged and they cleaned out but wanted unit cleaned out and verify that lint had not built up in unit as well. Removed access panel and found very little lint. Removed internal ducting and vacuumed lint. Unit clean and operating properly. Job complete
Near Liberty Hill, TX 78642
Jonathan
Job Details: 07/08/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site to install previous diagnosed parts. Gained access to fresh food evaporator. Removed failed evaporator fan assembly. Cleared evaporator drain line and checked condenser drain line. Added silicone around evaporator drain pan. Tested all operations. All tested good, no water leaks detected."
Near Austin, TX 78750
David
Job Details: 07/08/2020
TRASH COMPACTOR WHIRLPOOL KUCS03FTSS1 Arrived on site to diagnose compactor customer said was making noise.
Near Round Rock, TX 78665
Al
Job Details: 07/08/2020
RANGE WHIRLPOOL WFG525S0HV1 Arrived to inspect LF burner issues.Confirmed the complaint and removed and replaced the burner head.Reassembled and unit tested as designed.Customer satisfied.Job complete
Near Pflugerville, TX 78660
Cliff
Job Details: 07/08/2020
RANGE WHIRLPOOL WFG320M0BS3 Arrived on site to diagnose a range with a broken oven door gasket. Found gasket torn in lower right corner. Replaced oven door gasket and found all is now working properly.
Near Dripping Springs, TX 78620
Kevin
Job Details: 07/08/2020
RANGE GE JGS760SEL4SS "Arrived on site and inspected range and found saved error code F350, removed cooling fan and did not find any connector issues. Will need to bring back cooling fan and control/overlay. Uploaded pictures of instructions to quick pic for return trip. Left 4 mounting screws for cooling fan taped to rear of range.; ordrng 1 WB26X29060 (COOLING FAN) and 1 WB27X29504 (OVERLAY AND CONTROL)"
Near Austin, TX 78746
Leonardo
Job Details: 07/08/2020
OVEN KITCHENAID KEBS179BSS00 "Arrived on site to replace broken oven glass. Replaced glass, tested unit and unit operates correctly.. Job complete."
Near Austin, TX 78753
Jacob
Job Details: 07/08/2020
WASHER MAYTAG MVWB835DW4 Arrived onsite for unit having a sewage smell after use. Put unit in test mode. Unit test good. Called Techline. Suggested to use the AFFRESH tablets once a month or every 30 loads to help keep smell out. Other possible smell could be coming from the standing drain pipe. Got SR#7728268772. No issues at this time. Job complete
Near Harker Heights, TX 76548
Tyler
Job Details: 07/08/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived on site to install LED lightbulb in freezer I was able to install the light with no issues and tested all the lights afterword everything is functioning as designed and there are no other visitors. Call complete
Near Austin, TX 78717
Kayman
Job Details: 07/08/2020
WASHER MAYTAG mvwc565fw0 Arrived onsite for washer leaking. Upon arrival the resident stated that is a oily substance that is leaking not water. I lifted the unit and found gearcase oil all over the drive assembly and drive belt. Will need a new gear case and drive assembly. Ordering (W11026785) motor (WPW10006384) belt (W10913953) actuator (W10721967) splutch. .; ordrng 1 W10721967 (drive pulley) and 1 W10913953 (actuator) and 1 W11026785 (motor-drve) and 1 WPW10006384 (drive belt)
Near Bastrop, TX 78602
Scott
Job Details: 07/08/2020
DISHWASHER KITCHENAID KDTE334GPS0 "Arrived on site for no fill dishwasher . Found stuff stuck under float switch . Ran diagnostics ,float error code . Unit completed diagnostics wash ,ran twice . No water leaks detected at time of service . Job complete ."
Near Copperas Cove, TX 76522
Al
Job Details: 07/08/2020
WASHER WHIRLPOOL WTW5000DW3 Arrived to install previously ordered parts.Removed and replaced the motor and capacitor.Calibrated and service tested the unit and unit tested as designed.All water lines were dry at the time of service.Customer is aware of the GFCI issues and will have them corrected if issue continues.Job complete
Near Hutto, TX 78634
Andy
Job Details: 07/08/2020
REFRIGERATOR WHIRLPOOL WRX735SDBM00 Arrived on site to install previously diagnosed damper and controls. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Dripping Springs, TX 78620
Kevin
Job Details: 07/08/2020
OVEN WHIRLPOOL WOS51EC0HS00 "Arrived on site and inspected oven and found customer is experiencing intermittent usage, not preheating requested, time jumping, spoke with tech line and they recommended connecting oven to Wi-Fi so that software can be updated. If this does not correct the issue they will need to be contacted again for further recommendations SR7728263594"
Near Manchaca, TX 78652
Luis
Job Details: 07/08/2020
REFRIGERATOR WHIRLPOOL WRX735SDBM04 "Arrived on site for freezing in fresh food. Removed auger motor housing,tested damper,damper door sealing correctly,adjusted gasket between liner and damper control,replaced thermistor in light housing with thermistor #12002355."
Near Nolanville, TX 76559
Al
Job Details: 07/08/2020
WASHER KENMORE 110.2002201 Arrived to inspect washer banging during wash and spin.Confirmed the complaint and removed and replaced all suspension rods.Found the tub ring was damaged due to the defective suspension rods.Ordering tub ring and authorization.All water lines were dry at the time of service.; ordrng 1 CNOTE (AUTHORIZATION ) and 1 WPW10215107 (TUB RING)
Near Temple, TX 76502
Jonathan
Job Details: 07/08/2020
REFRIGERATOR KITCHENAID KRFC302EBS00 Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced ice maker and ice maker turned and began to fill with water within 5 minutes of turning freezer back on. Unit is working as designed.
Near Bastrop, TX 78602
Scott
Job Details: 07/08/2020
MICROWAVE WHIRLPOOL WMH31017HZ0 Arrived on site for light not working . Found bulb had broken in socket . Replaced socket and found light not turning off . Will need control board . Call to set return visit .; ordrng 1 W10892389 (cntrl-elec)
Near The Hills, TX 78738
Brandon
Job Details: 07/08/2020
REFRIGERATOR GE GNE27JMMAFES "Arrived on site for customer complaint of water leaking out of dispenser on its own, ordering control, valve, filter housing, and switch for dispenser to ensure repair is done on next visit. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 WR14X30264 (FILTER HOUSING) and 1 WR17X25225 (dispenser internal a) and 1 WR55X26867 (switch actuator) and 1 WR55X30598 (CONTROL) and 1 WR57X26569 (valve isolation asm)"
Near Leander, TX 78641
Lou
Job Details: 07/08/2020
REFRIGERATOR KITCHENAID KRFF305ESS02 "Arrived on site to inspect refrigerator freezer frost build up. Upon further inspection, I tested temps in the FC=10 degrees & RC=42 degrees. I found frost built up on the FC door slides and a small amount on the evap cover as if there was an air leak. I removed and replaced the slides and inspected the evaporator ad found it in defrost mode. Watched it begin to cool and a good frost pattern began to develop. I leveled the unit. No water leaks observed during service, job completed."
Near Cedar Creek, TX 78612
Andy
Job Details: 07/08/2020
WASHER MAYTAG MVWX655DW1 "Arrived on site for washer making noise. Tested and inspected unit and found failed gearcase, cam, belt and motor. Ordering needed parts. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W11283592 (motor-drve) and 1 WPW10006384 (drive belt)"
Near Pflugerville, TX 78660
Cliff
Job Details: 07/08/2020
WASHER WHIRLPOOL WTW4855HW1 Arrived on site to diagnose a washing machine that is not completing cycles. Tested unit and found only an out of balance error code saved in control. Tested all parts and components and found no mechanical failures at this time. Advised on proper loading techniques to prevent out of balance loads.
Near Pflugerville, TX 78660
Cliff
Job Details: 07/08/2020
RANGE WHIRLPOOL WFG775H0HZ0 Arrived on site to diagnose a range with a burner that is having trouble lighting. Found air register for air conditioner blowing directly at range causing air movement across center burner preventing proper ignition. Advised homeowner on findings. No further repairs are needed and job is complete.
Near Pflugerville, TX 78660
Kayman
Job Details: 07/08/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived onsite to install previously diagnosed parts. I installed the pads and the unit is now working as designed. Job complete.
Near Round Rock, TX 78681
Cliff
Job Details: 07/08/2020
WASHER MAYTAG MVWB835DW4 "Arrived on site to diagnose a washing machine that is not cycling properly. Tested unit and found drain line too far in stand pipe causing siphon as well as excessive sudsing in machine due to siphoning water. Also noted control not registering water level errors. This has damaged new suspension. Suspension, main control, and rotor will need to be replaced to complete repairs.Contacted Techline and spoke with Rich.File#7728264062; ordrng 1 W11033601 (suspension) and 1 W11170706 (CONTROL )"
Near Austin, TX 78703
Robert
Job Details: 07/08/2020
REFRIGERATOR KITCHENAID KRSF505ESS01 Arrived onsite for water dispensing when calling for ice. Was able recreate symptoms will need UI to complete repairs. ; ordrng 1 W10822640 (cntrl-elec)
Near Spicewood, TX 78669
Brandon
Job Details: 07/08/2020
WASHER GE WBVH5200J3WW "Arrived on site for customer complaint of burning smell, and loud noise, found rear bearings failing,
Near Austin, TX 78737
Brandon
Job Details: 07/08/2020
REFRIGERATOR WHIRLPOOL WRF535SMBM00 "Arrived on site for customer complaint of no to low ice production, found ice bin was full at time of service, but I found the freezer door switch stuck in closed position, I removed frost build up around door switch, unit tested good."
Near Meadowlakes, TX 78654
James
Job Details: 07/08/2020
WASHER WHIRLPOOL WFW6620HW0 Arrived on site and tested operation. Found not all lights on console working and buttons not responding. Found console to have failed and installed new. Tested operation and found unit working properly. Job complete
Near Waco, TX 76705
Jonathan
Job Details: 07/08/2020
REFRIGERATOR WHIRLPOOL WRS325SDHW04 Arrived onsite for refrigerator that won’t dispense ice. Inspected unit and work area. Found ice bin popping forward as it tried to dispense. Found right ice bin rail leaning downwards. Adjusted rail and tested unit. Unit began to dispense ice without a problem. Unit is working as designed. Call complete.
Near Leander, TX 78641
David S
Job Details: 07/08/2020
REFRIGERATOR FRIGIDAIRE LFSS2612TF2 "Arrived on site for freezer door grinding. I inspected the unit and work area. I found the freezer door up against the top hinge, when the door opens the cam pushes the door up into the metal bracket causing it to scrap. I removed the top hinge and reinstalled, I loosened the bottom hinge and tried to adjust the height on it. Neither worked. I tried to level the unit and it still didn’t stop it from grinding. I am order the freezer door 807460004 to fix the issue. The freezer door is an expart, the office will reschedule hen we have a in eta on the part. No water leaks detected.; ordrng 1 807460004 (dsp door)"
Near Hays, TX 78610
Robert
Job Details: 07/08/2020
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on job for complaint wet dishes. Ran diagnostics and confirmed heater working. We also found customer not using rinse aide and instructed customer on proper cycles, tested water for proper temperature, called tech line for findings 7728262578. No leaks detected at time of service."
Near Bastrop, TX 78602
Andy
Job Details: 07/08/2020
WASHER MAYTAG MVWC565FW0 "Arrived on site for washer making noise. Tested and inspected unit and found failed gearcase, hub, cam, belt and actuator. Ordering needed parts. Office to schedule return trip. Authorization needed. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (AUTHORIZATION NEEDED ) and 1 W10528947 (drive hub kit) and 1 WPW10006384 (drive belt)"
Near Pflugerville, TX 78660
Cliff
Job Details: 07/08/2020
DRYER MAYTAG MHW6000XW2 Arrived on site to diagnose a washing machine that is leaking during clean cycle only. Tested unit and found excess suds during diagnostics. Advised homeowner on findings and that it may have soap buildup causing it to leak suds through air vents during clean cycle. Advise homeowner on best soaps and timing to clean washer. No leaks were found at time of service.
Near Austin, TX 78731
Eman J.
Job Details: 07/08/2020
OVEN JENN-AIR JJW2430DS01 Arrived onsite for oven with F2E1 error. Tested system. Found control and console faulty. Ordering control W11179310 and console W11236887. ; ordrng 1 W11179310 (cntrl-elec) and 1 W11236887 (console)
Near West Lake Hills, TX 78746
Luis
Job Details: 07/08/2020
REFRIGERATOR KITCHENAID KBRC36FTS00 "Arrived on site for door issues. Found gap between liner and gasket on left side corner of fresh food door,remolded gasket,closed door checked door seal good,gasket sealing to cabinet.
Near Austin, TX 78746
Eman J.
Job Details: 07/08/2020
OVEN WHIRLPOOL CWE5800ACB Arrived onsite for oven boiler exploded. Tested system. Boiler is faulty. ; ordrng 1 7406P090-60 (elmnt-brol)
Near Pflugerville, TX 78660
Cliff
Job Details: 07/08/2020
REFRIGERATOR WHIRLPOOL WRT112CZJZ00 Arrived on site to diagnose a refrigerator with water leaking from air vents in RC. Tested unit and found defrost heater not in position causing drain to freeze over. Repositioned heater and found all is not working properly. No leaks were found after services were performed.
Near Round Rock, TX 78681
Al
Job Details: 07/08/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Arrived to inspect ice maker issues on a newly purchased unit.Confirmed the unit would only dispense crushed ice.Disassembled and found the black with yellow wire from left wall was not in the unit harness.Noticed the pin connector was stuck to the end of the connector causing the issue.Removed and replaced the solenoid and reassembled.Unit still didn’t work.Called Whirlpool Tech line and spoke JOEL @ Whirlpool Tech line SR# 7728263350.He walked me through attempting to free the stuck pin inside the connector and pin wouldn’t come out.I photographed the issue in SD pics.
Near Austin, TX 78702
Jacob
Job Details: 07/08/2020
WASHER WHIRLPOOL WET4027HW Arrived onsite for unit not function properly in certain selections for washing. Tested unit. Got multiple error codes. Replaced control board. Tested unit. Unit test good. No leaks at this time. Job complete.
Near Marble Falls, TX 78654
James
Job Details: 07/08/2020
REFRIGERATOR KITCHENAID KRSF505ESS00 Arrived on site and tested operation. Found no ice production. Tested ice dispenser and found water did not dispense from dispenser. Found ice maker has failed and was over filling with water causing water leak. Unit will need new ice maker to repair. ; ordrng 1 W10873791 (icemaker)
Near Austin, TX 78747
Luis
Job Details: 07/08/2020
REFRIGERATOR KITCHENAID KBFS25ECMS00 "Arrived on site for a defective main control,installed a new main control,powered unit on,compressor and fans powered on,ui working as designed.
Near Austin, TX 78701
Eman J.
Job Details: 07/08/2020
WASHER LG WM3770HVA Arrived onsite for previous diagnosed issue. Leveled washer feet. Tested system. Found unit not leveling clothes out correctly. Ordering pcb main EBR79950226 and springs 4970FR2084Z. Requesting 2 man ; ordrng 2 4970FR2084Z (SPRINGS)s and 1 AUTHO (AUTHO) and 1 EBR79950226 (PCB MAIN)
Near Bertram, TX 78605
Jonathan
Job Details: 07/08/2020
WASHER MAYTAG MHW6630HW "Arrived on site for washer leaking water out of dispenser. Inspected unit and work area. Performed diagnostics mode and tested water valve. Found water leaking from dispenser housing. Removed failed dispenser and installed new. Performed diagnostics and activated test operation. All tested good, no water leaks detected."
Near Cedar Park, TX 78613
David S
Job Details: 07/08/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Arrived on site for the fridge not cooling properly. I inspected the unit and work area. I found the FC evap covered in ice. I put the unit through test 38 and found the defrost heater coming on. I tested the rc and fc evaporator fans, and found the fc fan not coming on. I am ordering the UI W10848301 and FC evap harness W11032800 and CNOTE authorization to complete the repair. The unit will need to be defrosted 48 hours before service. The office will schedule once we have authorization. No water leaks detected.; ordrng 1 CNOTE (AUTHORIZATION ) and 1 W10848301 (cntrl-elec) and 1 W11032800 (motor-evap)"
Near Austin, TX 78738
Brandon
Job Details: 07/08/2020
MICROWAVE WHIRLPOOL WMH1164XVS2 "Arrived on site for customer complaint of microwave not heating, found magnetron not activating,
Near Austin, TX 78758
Luis
Job Details: 07/08/2020
REFRIGERATOR WHIRLPOOL WRT311FZDW01 "Arrived on site for a faulty compressor,replaced defective compressor,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good unit cooling down correctly"
Near Manor, TX 78653
Jacob
Job Details: 07/08/2020
DRYER MAYTAG MEDC215EW1 Arrived onsite for unit not turning on to heat. Tested unit. Found that fuse was burned out. Replaced fuse. Tested unit. Unit test good. No issues at this time. Job complete.
Near Austin, TX 78737
Brandon
Job Details: 07/08/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for customer complaint of ice maker leaking, found leak coming from ice maker section, leak ran onto drawer UI causing short in electrical system. Will need adapter for ice maker section, UI control, drawer UI control, drawer door, main control, and wire harness. I was not able to access diagnostic mode due to electrical failure. Also ordering door switch for fresh food section. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 CNOTE (AUTH) and 1 W10512203 (harns-wire) and 1 W10733263 (dor-fip ss) and 1 W10749701 (adapter) and 1 W10769076 (cntrl-elec) and 1 W10811365 (cntrl-elec) and 1 W10847853 (SWITCH) and 1 W11106553 (UI CONTROL )"
Near Seguin, TX 78155
Richard
Job Details: 07/08/2020
DRYER AMANA NED4655EW1 Arrived onsite for the dryer making a noise. Replaced drum and dryer tested good complete
Near Austin, TX 78702
Robert
Job Details: 07/08/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM01 Customer had ice forming on left side. Found bad bearings on the slide. Replaced slides on both sides. Did not detect any leaks.
Near Waco, TX 76712
Jonathan
Job Details: 07/08/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived on site for refrigerator that’s not dispensing water. Inspected unit and work area. Customer had already removed the filter and I tested the water dispenser. Water flowed freely and was working as designed. Customer advised that as soon as they put the filter in that it was just barely dribbling out. Advised that this issue was with the filter. Customer did to have another filter on and and said Whirlpool was sending them a new one via mail. Went over user care guide and unit is working as designed. Call complete.
Near Cedar Park, TX 78613
David S
Job Details: 07/08/2020
DRYER MAYTAG MEDB855DC4 "Arrived on site for dryer having moisture at the end of they cycle. I inspected the unit and work area. I found the dryer vent clear of any debris. I checked the voltage and I am showing 240 across L1 and L2. I ran the unit through a timed dry and found it only getting up to 130 degrees, I noticed the energy save feature is activated, I turned it off and the temperature got to 210 degrees. I spoke with customer about the energy saving feature with the customer. If they are going to use the energy feature the dryer needs to run for a far longer time than without. Job complete."
Near Georgetown, TX 78633
Jonathan
Job Details: 07/08/2020
REFRIGERATOR KITCHENAID KRFC300ESS01 "Arrived on site for refrigerator temperature set at 35° and customer thermostat showing 41°. Performed diagnostics mode, tested damper control, FC and RC thermistor and found both reading temperature. RC stated at 40°. Temperature falls with range considering doors opened and thermistor is right by refrigerator light. Called Whirlpool tech support and spoke with Joel. He stated customer thermostat will only read air temperature and not product temperature. Removed RC thermistor and preformed ice water test. Found thermistor reading correctly. Joel suggested to calibrate RC thermistor - 3°. Calibrated RC thermistor engineer suggestion. Informed customer of service performed."
Near Round Rock, TX 78665
Al
Job Details: 07/08/2020
VENTHOOD WHIRLPOOL KVUB606DSS3 Arrived to inspect blower on vent hood not working.Confirmed the complaint and found the blower motor was defective.Removed and replaced it.Reassembled and unit tested as designed to customers satisfaction.
Near Austin, TX 78757
David
Job Details: 07/08/2020
WASHER WHIRLPOOL WFW5090GW "Arrived on site to install bellow to resolve leaking washer. Installed bellow and retested. Unit is no longer leaking, but a full size load test will be needed. If unit leaks at aT all after this, front panel, door, And hinge need to be replaced. Call complete."
Near Burnet, TX 78611
Jonathan
Job Details: 07/08/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived on site for refrigerator freezer door handle loose. Inspected unit work area. Removed Allen screw and inspected handle mount screw. Tightened door handle. Checked all other handles. Contacted claims department to see if covered under Lowe’s extended warranty and it was approved (SC). All other operations tested good, no water leaks detected."
Near Austin, TX 78741
Leonardo
Job Details: 07/08/2020
RANGE WHIRLPOOL WFE320M0ES2 "Arrived on site to test unit not powering on. Tested unit and found burners would turn on but no power to the control panel. Tested voltage on terminal block and found that the wires were not polarized correctly, the neutral wire was receiving 120v. Advised customer to call an electrician to fix the incoming voltage issues."
Near Leander, TX 78641
Lou
Job Details: 07/08/2020
OVEN WHIRLPOOL WGG745S0FS02 "Arrived on site to inspect range oven not heating. Upon further inspection, I tested the cooktop and all burners are working. Tested the upper oven and it failed due to a faulty ignitor. Tested the lower oven and it operated as designed. I removed and replaced the ignitor and retested ad the unit is operating as designed. No gas leaks detected during service, job completed."
Near Spicewood, TX 78669
Brandon
Job Details: 07/08/2020
REFRIGERATOR KITCHENAID KRFF300EWH01 "Arrived on site for customer complaint of booking ice maker, I replaced ice maker, unit tested good."
Near New Braunfels, TX 78132
Noah D
Job Details: 07/08/2020
COOKTOP JENN-AIR JGCP436HL00 "Arrived on site to inspect cooktop for not igniting, upon inspection found the left igniter bent away from hole, need to order back three igniters, scheduled . ; ordrng 2 W11238756 (IGNITER )s and 1 W11238758 (IGNITER )"
Near New Braunfels, TX 78132
Noah D
Job Details: 07/08/2020
RANGE WHIRLPOOL WCG97US0HS00 "Arrived on site to inspect cooktop for burner issues, upon inspection found the flames are a nice blue but the gas released seems unnecessary, will either need regulator or conversion kit, ordering both. Office to reschedule ; ordrng 1 LPCONVERSION (LP CONVERSION ) and 1 W11087445 (REGULATOR )"
Near Liberty Hill, TX 78642
Lou
Job Details: 07/08/2020
OVEN JENN-AIR JJW2830IL00 "Arrived on site to install previously diagnosed and ordered parts. Due to the upper ad lower fan blower failures, I removed and replaced both blowers and is operating as designed. Job completed."
Near New Braunfels, TX 78132
Noah D
Job Details: 07/08/2020
COOKTOP THERMADOR PCG366G "Arrived on site to inspect cooktop for not igniting, upon install of solenoids the gas tubing attached to solenoids the tubing cracked and will need to be ordered. Office to reschedule.; ordrng 1 00676036 (TUBE ) and 1 00676037 (TUBE)"
Near Belton, TX 76513
Tyler
Job Details: 07/08/2020
WASHER WHIRLPOOL LSR5233AW0 Arrived on site for a washer that would not drain and spin the clothes out all the way. Upon further inspection I found that the basket drive as well as the gear case transmission we’re both starting to go bad and not rotating the tub as they should.
Near Leander, TX 78641
David S
Job Details: 07/08/2020
DRYER WHIRLPOOL WFP2715HC0 Arrived on sit to install previous diagnosed parts. I gained access to the slides and replaced new. I tested the drawer and it operates as designed. Job complete.
Near Marble Falls, TX 78654
James
Job Details: 07/08/2020
DISHWASHER WHIRLPOOL GU2700XTSB1 "Arrived on site to install new sump assembly. After removing sump found the tub has a hole in it as well due to failed heating element that has burned a small hole in the tub. Unit will need new sump assembly, tub and heater to repair. Office to get AUTHO for repair. ; ordrng 1 AUTHO (AUTHO) and 1 W10413849 (tub-dishwr) and 1 W10518394 (heater)"
Near Spicewood, TX 78669
Brandon
Job Details: 07/08/2020
DRYER LG DLEX8000V "Arrived on site for customer complaint of noise issue, found idler pulley and one roller wheel causing noise, I replaced idler pulley and roller wheel, unit tested good,
Near Austin, TX 78745
Kevin
Job Details: 07/08/2020
REFRIGERATOR WHIRLPOOL GI6SARXXF00 "Arrived on site and inspected refrigerator and found some frost along the bottom of the freezer door. No other frost buildup is visible anywhere else in the freezer. Removed it and added silicone along the perimeter to remove any air gaps between liner and exterior cabinet.
Near Driftwood, TX 78619
Kevin
Job Details: 07/08/2020
WASHER MAYTAG MVWB865GC0 "Arrived on site and inspected washer and found F6E2 error code for communication failure between control board and control panel. Both would need to be replaced to correct issue. Washer will not enter a diagnostic cycle to confirm other operations are good.
Near New Braunfels, TX 78132
Richard
Job Details: 07/08/2020
ICE MACHINE KITCHENAID KUIC15PHZS0 "Arrived onsite for the ice machine not making ice. Replaced recirculating pump, harness, sensor. Ice machine tested fine. Advised customer to run a cleaning to get better ice making results.
Near Austin, TX 78728
David
Job Details: 07/08/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 "Arrived on site to diagnose issue with microwave light being off and constantly getting a message to open and close door. Performs diagnostic. Called tech line and spoke with Sterling SR7728272186. Lamp is out, and door is having a hard time fully depressing the interlock switches. When in diagnostic mode also getting a F4E1 error, which should not be showing since its not a connect microwave. Recommended replacement of MW door, lamp and UI. Office to schedule when parts avail. ; ordrng 1 W10687342 (door/mw) and 1 W10886919 (lmp-basles) and 1 W11297728 (console)"
Near Austin, TX 78753
Eman J.
Job Details: 07/08/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Arrived onsite for previous diagnosed parts. Replaced door. Tested system. Everything works as designed. Job complete.
Near Georgetown, TX 78628
Tyler
Job Details: 07/08/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Arrived on site for refrigerator that need a freezer door replacement. Upon further inspection of opening the part that was sent by Whirlpool to the customer they mistakenly sent the fresh food door not the freezer door. We will need to order a new freezer door for this unit in the stainless steel color and office to reschedule call once part has come in. .; ordrng 1 LW11026425 (dor-fip)
Near Austin, TX 78703
Robert
Job Details: 07/08/2020
WASHER WHIRLPOOL WGT4027HW0 Arrived on call for busted water valve confirmed hot water valve was broken. Replaced water valve. Unit was not hooked up to water supply or electricity was not able to verify function.
Near New Braunfels, TX 78130
Noah D
Job Details: 07/08/2020
WASHER WHIRLPOOL WTW4800XQ1 "Arrived on site to inspect washer for dumping water, upon inspection found no cracks, no leaks or issues, customer showed how much clothes they had been washing, full to the top was throwing water on the sides, instructed customer to lighten load size. Complete"
Near Austin, TX 78734
Wesley
Job Details: 07/08/2020
REFRIGERATOR GE GTE21GSHDSS Arrived onsite and found harness backed out of place. Installed harness properly. Unit began to operate dumping ice and filling while onsite. Advised customer on findings. All checks good.
Near Austin, TX 78750
David
Job Details: 07/08/2020
RANGE WHIRLPOOL WEE510S0FS1 Arrived on site to diagnose creaking sound coming from front panel of range. Had customer show me what was happening. If the panel is leaned On you can hear a squeaking of sheet metal. This is working as designed and it’s just chassis flex from having weight out on it. Checked the brackets and mounts for the panel and they are all tight. No repair can be made as unit is functioning as designed. Call complete.