"Arrived on site to replace previously diagnosed console, replaced console, now there is functionality for lower oven, turned On both ovens elements are engaging and is functioning as designed, job complete"

"Arrived on site to test unit for scrapping noise, tested unit found belt has slip off the pulley wheel and scrapped on the melting housing, replaced pulley and belt, unit is now running as designed, job complete"

"Arrived on site to test unit for no drain no heat, tested unit found drain pump not engaging, replaced control water drained out with no restrictions in hose, ran diagnostics and all components are checked out good, no leaks detected job complete"

Arrived on site to diagnose a refrigerator that is not producing ice. Found icemaker arm caught in ice stripper preventing icemaker drop running. Replaced icemaker and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

"Arrived on site for a refrigerator thats not making ice. Inspected unit and work area. Confirmed the customers complaint and ran the unit through diagnostics. Ran through all testing of the refrigerator and found the ice level sensor and thermistor is working properly. When running the unit through icemaker error codes found an E2 indicating that the motor had lost position. Ran a harvest test on the unit and found the motor would not turn when being called to harvest. . The customer agreed to the repair. Replace the icemaker and round the unit through harvest test. The unit harvested and completed as designed. Filled the icemaker manually and the unit is working as designed. JOB complete."

"Arrived on site for a washing machine that has no power. Inspected unit and work area. Confirmed the customers complaint and attempted to remove the user interface panel. Found all connections good and when I went to plug the unit back in. The unit turned on. Ran the unit through diagnostics and found an F6 E3 (ACU cannot hear UI) and F0 E5 (off balance load) error codes. I did advise the customer that while the unit is working right now that I could not guarantee whether or not they would have problems again in the future

"Arrived on site for a range that is not igniting the cooktop burners. Inspected unit and work area. The customer advised that they have not been able to use the cooktop since they purchased the unit. They just had their propane tank refilled and serviced. Confirmed the customers complaint and remove the regulator. Tested gas pressure and found gas pressure initially start off fairly strong but then drop in pressure to a point where I could not register very much pressure at all. The customer try to make a couple switches to the gas supply and advised that he tested it without me in the room and found good pressure. I did go ahead and replace the regulator to ensure there wasnt an issue with the regulator. I still had the same issue with his gas line. The customer advised that he believed it had to be something within the machine. Went ahead and called Techline and spoke to Travis SR# 7733634905. He advised based on current information, he issue is with the gas supply and that the customer would need documentation from their gas company showing that they have proper gas supply to the unit before any further repair. Call complete."

Arrived on site for a refrigerator that is not making ice. Inspected unit and work area. Ran through diagnostics and found all components working except when getting to the icemaker error codes. Found the unit flashing an E2 indicating that the motor had lost position. Attempted to harvest the icemaker and found that the motor would not turn. Replaced the icemaker and ran the test for harvest again. Found the new icemaker harvesting and filling as designed. Advise the customer to give the unit 24 hours to start making ice. Call complete.

Arrived on site to replace previously ordered parts for refrigerator. Replaced evap fan motor and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

"Arrived on site to test unit for loose handle. Secured screw and handle is no longer loose. Tested unit, unit working as designed. Job complete."

Arrived on site to replace previously ordered parts for refrigerator. Replaced pantry control and icemaker. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the harness and light socket and tested the unit. The unit began to illuminate and work as designed. Call complete.

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the motor and tested. I found the basket was moving with the washplate during agitation. I tilted the unit back and found the actuator arm broken. Removed and replaced the actuator and calibrated. Retested and demonstrated for the customer. Unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site to install previously diagnosed and ordered parts. Due to,the main control and FC fan failures, I removed and replaced the parts and tested. Unit is operating as designed and cooling. No water leaks observed during service, job completed."

Arrived on site to install previously diagnosed parts. I installed the new UI and control. I then tested the unit and found it working as designed. I did find significant frost build up on the RC evap and advised the customer to put towels down and let the unit thaw for 48 hours. Call complete.

Arrived on site to install previously diagnosed parts. I installed the new fan scroll and then tested the unit. I found it working as designed. Call complete.

Arrived on site for a wall oven with the handle loose and the heat shield coming off. Upon arrival the customer stated that the handle was loose so they removed the front panel to tighten it. Once they did this they could not secure the front panel properly. I put the door back together. When doing so I found the top two screw holes slightly stripped and informed the customer. The door was now functioning as designed.

"Arrived onsite for MW not heating food evenly upon arrival I called techline and spoke to JR about this and was advised to perform a temp test with about 2cups of water, taking a temp and room temp after it has been in the MW warming up. Room temp 74* after MW 123* this is with the specs JR gave me. Unit is operating as designed.sr#7733631244. Job complete"

Arrived onsite to replace previously diagnosed parts. Replaced freezer evaporator fan motor assembly. Tested unit and unit is functioning properly properly. Customer must allow 24 hrs for temperature to stabilize. Job complete

Arrived onsite for double wall oven upper oven not responding to touch. Upon inspection I found that the unit had f2e1 key shorted. I found inspection detailed in tech sheet for this code and replaced the console and tested unit and found unit operating as designed. Job complete

Arrived onsite to install previously diagnosed parts. Replaced capacitor and motor not operates as designed. Test the unit and unit now agitates and spins. No leaks present at this time. Job complete

"Arrived onsite for continued issues for WASHER IS MAKING THE SOUNDS AGAIN , found latch Just clicks. Need to replace latch. Replaced latch and test unit. Unit operates as designed.

"Arrived on site for door handle issues. Removed handles,installed set screws to doors,reinstalled handles tested handle operation good.

"Arrived on site for loud noise. Diagnosed loud noise from diffuser motor,replaced defective diffuser assembly."

"Arrived on site for no ice. Removed ice bin,found shut off arm not fully inserted to icemaker,installed arm ran icemaker through a harvest passed,icemaker filled with water."

"Arrived on site for not dispensing ice. Tested dispenser motor powering on,removed bucket found a defective ice container end cap,replaced ice container added ice reinstalled tested ice dispenser unit working as designed."

"Arrived on site for no cool. Pierced low side pressure reading -25,checked connections found traces of oil on heat exchanger tubing,adjusted tubing to find trace of oil found cap tube broken while trying to find location of oil. Called tech support per tech support un whirlpool will contact customer. Sr#7733631101"

"Arrived on site to test unit for leaking water, tested unit found no error codes, ran multiple diagnostics cycles with no issues, called tech line to get further guidance, tech line suggested to proceed with repair per service pointer W11457481, removed deflector and replaced stator per service pointer, per tech line advised customer to run a cleaning cycle with afresh and they run a full load of towels with no detergent and after the clean unit once a month with afresh, Sr#7733526843, at this time no leaks detected job complete"

"Arrived on site to test unit for loose handle and ice bin not latching, tested unit found ice bin latches on refrigerator liner are broken off, when ice dispenser is activated it pushes ice bin out causing air leak and ice melting, latches connected to liner and no part available to repair this issue making unit non-, job complete"

"Arrived on site to replace previously diagnosed handle and handle spring, replaced parts, tested unit,unit now running as designed, no leaks detected job complete"

"Arrived on site to test unit for agitator falling off, tested unit found coupler bolt stripped, replaced bolt and coupler, tested unit unit now running as designed, no leaks detected job complete"

"Arrived onsite for MW oven combo with no power. Upon inspection/ speaking with the cx I found out that the power had when tested out at the house and ever since then the unit had been acting up. I tested unit and found that the MW would heat. But the turn table glass was broken. I tested the oven and as I was doing so the unit wouldnt turn off when I attempted to the back cycle. I got it to turn off. I am ordering 1x console, turntable glass and returning with the cntl-elec and control micro just in case. Office to reschedule ; ordrng 1 W11297728 (Console) and 1 W11460385 (TRAY-COOK)"

"Arrived onsite for refrigerator not dispensing ice. Upon inspection I found that the impeller had stripped out and was stuck on the motor shaft. Im ordering the motor, impeller,divider and spacer. I rescheduled for 05/17/22.; ordrng 1 W11310391 (Motor) and 1 WP63052 (IMPELLER) and 1 W11378860 (SPACER) and 1 WPW10309864 (DIVIDER)"

"Arrived on site for washer not filling properly. Ran diagnostics and found valve failed . Will need to order valve and also found one of the supply lines rusting out . Will need supply lines to attempt repair ; ordrng 2 TJ75SSFFB ss washer hose)s"

Arrived on site for broiler not working . Found connector broken off igniter . Will need broiler igniter . Bakes are working . No gas leaks detected at time of service. Call to set return.; ordrng 1 W11355920 (Broil igniter)

Arrived on site to install pressure valve . Customer mentioned dripping from lights from last visit . Found water tank is not sitting correctly in filter head causing it to drip . Ordering tank . Will return with pressure valve . Call to set return ; ordrng 1 W10711460 (Water res) and 3 8567668 (Zip tie)s and 1 W10238156 (Filter head)

"Arrived to inspect door not opening. I found the issue was the ui would not respond to any inputs. I verified 4 VDC to the UI touch sense board, but it would not react. Office to order listed parts and contact the CX to arrange return service. ; ordrng 1 W11199895 (Harness) and 1 W11486764 (UI Control) and 1 W11486769 (UI Touchpad) and 1 W11445128 (Control)"

Arrived to inspect code. I entered service test mode and found FA E2 stored in memory. I found the housing on the wax motor was cracked and likely allowing it to loose connection when heated. The unit has the copper washers on the heater and will need to be replaced per mfg. office to order vent assy. The unit has builders ELW program and is within the additional year of warranty. No leaks observed during service. ; ordrng 1 W11416460 (Vent Assy) and 1 W11568785 (Screen assy)

"Arrived to inspect ice in FC. I found the FC filled with a large amount of ice and I removed it. I could not find a direct cause of the initial icing and defrost components passed all continuity tests and there was no ice within the evaporator area. I could not test for voltage due to power out at the residence during the entire service. I found the lower gasket retention channel in the FC door allowing the gasket to move excessively and I used silicone to bond the gasket in place. The right FC door gasket was torn at the top and I could see into the chamber and there was moisture present near the control. Office to order gasket and schedule for return service to instal gasket. No leaks observed during service. ordrng 1 W10830162 (RH RC Door Gasket)"

"Arrived on site for refrigerator not cooling. Upon arrival confirmed the complaint Found both compartments at room temp, Both fans running, compressor running but drawing-3 amps. Found compressor extremely hot and drier cold. Found evap coil dry with no evidence of cooling. Found unit had sealed system failure. Will nefice to reschedule once availability is known and AHS is notifi findings for authorization. ; ordrng 1 W10570565 (Evap coil) and 1 W10575980 (Compressor) and 1 WPW10143759 (Uv drier) and 1 W10913906 (Access valve) and 1 Nitrogen (Nitrogen) and 1 Cnote (Needs AhS autho) and 1 Cnote (Needs 2 hr ss repair)"

Arrived on site for refrigerator not sealing freezer door correctly and causing ice buildup. Upon arrival confirm complaint and after further inspection found that the cause of the door gasket not sealing right and causing the door to lean and warp when closed was due to failing slider rails. The slider rails had failed due to hot air escaping up into the freezer from the drain line and create a clogged drain line which then poured water into the freezer warping the door rails. ; ordrng 1 W10619951 (Drain tube kit)

Arrived on site for refrigerator not cooling. Upon arrival confirmed complaint but found unit unplugged with doors open on arrival. Inspected thermistor values from both compartments and found all readings between 3.01k-3k (room and compartment temp was 74 during diagnostics). Found amp drawer to inverter and compressor starting at 2 and climbing to 3 amps after 3minutes of runtime. Found drier and sealed system components all over heating within first 3 minutes causing compressor t9 shut down after 20-30 minutes found unit had a sealed system failure possible restriction. Informed customer of findings. Customer stated they dont want to continue with repairs and wants to go out and by new fridge. Will need findings reported to ahs. Call complete ; ordrng 1 Cnote (Needs findings reported to ahs)

"Arrived on site for dishwasher not cleaning. Upon arrival confirmed issue and customer pointed out that rust spots on dishs and inner tub/door were getting worse. (Same symptoms as before from job# ending in 512)After further inspection I found the dishwasher racks were rusting worse then before and causing rust debri to fall into circulation pump and ge5 redistributed around unit. At time of diagnosis it would be recommended to replace main wash motor and both racks. Office will need to reach out to ahs for further autho on replacement of racks and main wash motor. If approved the following parts will need to be ordered for repairs. WD35X10381 (upper rack), WD28X10385 (lower rack), WD26X10053 (wash motor); ordrng 1 Cnote (Needs ahs reporting and autho for repairs.) and 1 Cnote (Please read att note to office from tg)"

Arrived on site for dishwasher not working. Upon arrival found stable power supply and unit would power on. Found heated dry option turnf. When it was switch on unit would heat as designed. Found u it could fill and circulate water properly. Found tub bowing causing water to leak from sides when door was shut. Found leak from motor/pump asm. Also found door gasket warped and wouldnt mount into inner door. Also found inner door warping. Also found unit had signs of being previously worked on and the incorrect screws had been put on the kickplate and poked holes into tub. Found both racks rusting out causing rust debri to make motor leak worse. Found inner tub and most parts due to age of unit and safe repairs cant be done without causing more failures in unit. Will need ahs notifi issues. ; ordrng 1 Cnotes (Needs ahs updated on no status)

"Arrived on site to test unit not being secured, tested unit found missing mounting brackets, only was provided 1 bracket, ordering 2 brackets and 2 screws office to reschedule ; ordrng 2 Wp7101p062-60 (Screw)s and 2 Wp3801F935-51 (Mounting brackets)s"

"Arrived on site to inspect condensation build up in refrigerator. Upon further inspection, I found condensation in the upper right corner of the RC section near the filter housing. When I went to remove the filter, the filter housing door came off. Once I got the filter removed, I found where the filter/housing had been leaking. I am ordering the filter housing and scheduled return service for 05/14/22. No filter installed until I return with parts. ; ordrng 1 WPW10394053 (Filter housing) and 1 EDR1RXD1 (Filter)"

Arrived onsite and found leaking diverter on the sump and motor. D

Arrived onsite for ICEMAKER NOT PRODUCING-ALL OF THE PIECES OF THE ICEMAKER ARE ON THE FLOOR BEHIND THE FRIDGE. Upon arrival found water valve laying behind the unit on the floor. Could not find a spoke to secure it on the unit. Also the ice maker fill hose is completely pulled out of the back of unit. Also RC and FC temps are rising after a sealed system repair was just made. Spoke to CS and he will be taking over this call.; O-emld tckt

"Arrived on site for microwave, inspected unit and work area. Light under microwave would not turn off and button to light would not respond replaced panel but light would still not turn off will have to order main control and replace it. Office to order parts and reschedule. ; ordrng 1 W11545876 (Main control)"

"Arrived onsite to install previously diagnosed parts. Replaced both thermistor harnesses, UI, shims, and control. Tested unit and cooling began in the RC section. Told customer will take some time for both FC and RC to reach temperatures. Upon completion the water dispenser did not dispense water. This was unrelated to the repair that was made. Spoke with CS. CS will be ordering parts for a return visit..CS will have office reschedule. ; O-emld tckt"

"Arrived on site to inspect unit for not powering on, I found failed thermostat. I jumped thermostat to test unit further and found high voltage transformer failed and caused capacitor, magnetron and diode to fail. Ordering all parts.; ordrng 1 WB24X27107 (Thermostat) and 1 WB24X25617 (Transformer) and 1 WB27X27078 (Capacitor) and 1 WB26X28935 (Diode) and 1 WB26X23320 (Magnetron) and 1 Cnote (Auth/office to reschedule)"

"Arrived on site for refrigerator not dispensing ice, at arrival I inspected unit and work area. Found Doris suctioning causing it not dispense ice because the doors are not making a correct contact with door switches. Also customer explained to me that water had stopped dispensing at the water dispenser. I replaced the valve and the filter Head with reservoir and nothing changed. The water line that runs through the chassis has frozen up. Will need to be replaced along with the door gaskets. Office to order parts and reschedule for return visit. No water leaks detected during service.; ordrng 1 W11367364 (Water tube) and 2 W10830274 (Door gaskets)s"

Arrived onsite and found unit operating with failed sealed system. Not cooling but fans and compressor running. Advised customer that the evap was out of stock and an eta was not available. Full rebuild required; ordrng 1 212643 (Sealer gum) and 1 WPW10143759 (Uv drier) and 1 W11506635 (Coupler) and 1 WP2004545 (Heater pan) and 1 4388574 (Evaporator) and 1 2003002 (Heat exchanger) and 1 W10309994 (Compressor)

"Arrived on site. Per customer they ran a clean cycle,led indicator staying lit to run clean cycle,ran diagnostics weak water flow from valve,water filling in bin drain pump not draining water. Unit will need a new water valve,recirculating pump and external drain pump. ; ordrng 1 W10897719 (Valve) and 1 W11542867 (Recirculating pump) and 1 W10825875 (External drain pump)"

Arrived On site to test unit for no ice production. Found all functions operating. Found pressures were 50psi low side and 100psi high side. Compressor extremely hot and pulling constant 2amps. Recommend replacing compressor. Ordering sealed system components. Needing approval from warranty and 2hrs on return visit. Office to reschedule. ; ordrng 1 WPW10218037 (Evap) and 1 WPW10605286 (Compressor) and 1 W10843121 (Non-UV) and 1 TJ90SF8404 (Access)

"Arrived on site to test unit for scrapping noise, tested unit found RC evap fan is not running, customer stated that it ran yesterday but scrapping very loud and then just stopped, evaporator is frozen over with frost coming out from vents, need cover, part was run without, will need to return with pre screened parts ,office to reschedule ; O-emld tckt"

Arrived on site to install previously diagnosed parts. I installed the new switch and the unit still did not work as designed. I removed the switch. I then gained access to the motor and found blue to brown closed. This indicates a circuit stuck closed in the motor. Due to this the unit continues to move up and thump against the top. In order to repair the unit it will need a new motor. Call complete.;

"Arrived onsite for dishwasher still not completing a cycle. Upon arrival put unit in diagnostics and found stored error codes F3E1- thermistor OWI open/short, F9E1 not draining , F8E2 inlet fill valve electrical problem. Cleared codes and ran auto test. Test completed but error F3E1 resurfaced. Cleared code and ran normal cycle. after 15 minutes and unit did not want to drain. Call tech line for assistance. Tech ohmed OWI and drain pump. OWI was fine but drain pump was not. Tech recommended replacing Control and drain pump. Before scheduling check for concession. Ordering parts if customer wants to proceed with repair depending on outcome with Kitchenaid. Office to reschedule ; ordrng 1 W11410464 (Sensor)"

"Arrived onsite for 50 DEG IN FRIDGE AND 25 DEG IN FREEZER, CAN HEAR SLIGHT LOW BUZZING OFF AND ON FROM BACK . Upon arrival fund start device would just click and there is no amps to compressor. Need to replace start device to be able to operate compressor. ; ordrng 1 W10613606 (Start device)"

"Arrived on site to replace previously diagnosed gear case and clutch, replaced parts tested unit, found also the timer is buzzing loud and not advancing properly, dog agitator clutch is stripped will need new agitator and balancing ring has separated from basket, will need a basket to complete this job, office to get authorization and reschedule ; ordrng 1 WP3951702 (Timer) and 1 WP3951744 (Agitator) and 1 285868 (Plugs) and 1 W10389329 (Basket)"

Arrived onsite and found unit not heating. Tested outlet and unit does not have proper voltage under load missing a leg of power. Advised customer and maintenance on issue. Unit is otherwise operating as designed.

Performed streem diagnosis. Found door release not opening door every time and customer is having to mess with the release to get the door to open. Cause of failure is in the release latch behind the control but no parts can be ordered for this unit. Unit comes with replacement only warranty and manufacturer does not supply part numbers to replace any parts.

Arrived on site to diagnose a range that is not baking. Found lower drawer over full. Advised customer that items that slide over the back of the drawer can contact ignitor wiring and prevent oven from baking. No further repairs needed.

"Arrived to instal previously diagnosed and ordered part. I installed the replacement outer clamp and tested the unit within service test mode. It operated as designed and there were no detectable leaks form the door. Operational test good, no leaks observed during service."

Arrived on site to diagnose a refrigerator that is not cooling. Found start device for compressor failed and replaced it. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.

Arrived to instal previously diagnosed and ordered part. I removed the temporary repaired section and installed the adapter fitting. I tested the unit and there were no leaks. Operational test good.

"Arrived to instal previously diagnosed and ordered part. I removed the faulty spin basket and installed the replacement. I recalibrated through service mode and tested. The chassis required adjustment to center the basket and after complete, the unit operated as designed. No leaks observed during service."

Arrived on site to test unit for unit not draining. Test unit and found plug on disposal still on not allowing unit to drain. Removed plug test unit and unit test good job complete

Arrived on site to replace harness. Replaced harness unit is in maintenance garage cant test unit job complete.

Arrived on site to test unit for oven turning on by it self. As soon as you plugg the unit in the oven comes on with out anyone turning it on. Found ation that damaged control board and ui and module advised customer it wont be covered due to ation job complete.

Arrived on site for softener still not dispensing. CX for new valve Unit should operate as designed. No water leaks detected during service. Job completed.

"Arrived onsite for MW not heating when using any of its sensing modes. Upon inspection I found f4e4 code stored. I fouled tech sheets and power cycled unit and tested unit in it sensing mode (popcorn, freezing food etc.) and found unit operating as designed. Job complete"

Arrived on site for for right side upper rack falling off. Found tab on adjuster broken . Replaced adjuster . Rack is staying in place on track . No other issues found. Job complete

Arrived on site for bake not igniting but broil working . Found spark control board had burn make on control. Replaced control. Unit is igniting now . Ran preheat . All checked normal. No gas leaks detected at time of service. Part 266.90. 199.75. Collected 505.15 cc . Job complete

"Arrived on site to inspect unit for liner detects, inspected unit found multiple cracks and holes in liner, customer Insisted that whirlpool told her that unit is still covered under warranty and the liner would be completely replaced, uploaded pictures office and whirlpool to review and determine how it should be Handled, at this time job complete"

"Arrived on site to test unit for no cool, tested unit found fan not running and RC evaporator frozen over, cover broke apart when removing it, defrosted evaporator and found cracked liner in back of evaporator saturated liner with water, causing warm air to leak in freezing evaporator, liner is cant be repaired making unit Non-repairable, replaced cover the unit is now cooling job complete"

"Arrived on site to replace previously diagnosed front right burner and infinite switch, replaced parts tested unit unit now running as designed

"Arrived on site to replace previously diagnosed hidden bake element, verified that Element was needed, replaced element, tested unit unit is now heating as designed,

Arrived on site for dryer needing previously diagnosed ui control. Upon arrival installed required parts. Reassembled and found no errors in diagnostics and also found u it functioning as designed. Call complete

Arrived on site to test unit for no drain. Found unit not receiving voltage. Reset breaker and unit now working properly. Found drain pump engaging but draining slowly. Found connection worked itself loose preventing drain pump from nagging properly. Secured connection and zip tied to prevent it from working itself loose. No leaks detected. Job complete.

"Arrived onsite to replace previously diagnosed parts. Upon arrival found unit uninstalled from area. Questioned customer about it and stated there was a leaking coming from the dishwasher. Customer also had water shut off. Inspected unit and found water behind the unit and water dripping from the drain hose area. Customer stated he replaced the hose thinking that was causing the error code. Hose does not appear to be the correct size (diameter) or length. The clamp that is being used looks overly tight and pinching the hose connector and thats where water is dripping. Notified customer that that is not covered and he would need to have that repaired or risk floor damage. Replaced Console and UI panel. And ran test. All components are working other than when the unit goes into the drain cycle the unit leaks more from the hose. Notified customer not to use until he gets that fixed. Also the hose does not have a high loop, allowing water to back flow into drain hose and continue to drip. Left unit out per customer request so that he can clean water dripping as it happens. Job complete"

Arrived onsite for dryer making noise when in use. Upon arrival noise was apparent. Dissembled unit and found locked support wheels and worn belt. customer 117.70 for parts and 205.75 for service and 320.45 before taxes. Customer approved. Replaced wheels (3) and belt. Tested unit and unit is functioning properly. No noise at this time. Job complete

"Arrived on site to replace previously diagnosed sump assembly, replaced sump, ran unit in normal wash for 30 min, no leaks detected and unit is running good,

Arrived onsite for refrigerator not cooling. Upon arrival inspected unit. Found unit frosted over in evaporator section. Lack of air flow causing warmer temperature in cabinet. Ran diagnostics and found open circuit in defrost. Thawed ice to access evaporator. Found disconnect at freezer harness to heater connector. The pin came loose. Reset pin. Circuit closed and heater was now activated. Unit is now functioning properly. Job complete

"Arrived on site to inspect microwave tripping breaker. Upon further inspection, the customer advised that they opened the unit door and the breaker tripped. They turned the breaker back on and the unit would not respond. I pulled the unit form the cabinets and removed the cover. Tested the fuse and found it bad. Tested the door switches and found the monitor switch bad. I the customer to replace the switches and fuse and I removed and replaced the switches and fuse and when I went to test the unit, it made a loud noise and the breaker tripped again. I found the transformer is bad and is discontinued. Advised the customer of my findings and that the unit is not repairable. Customer the and of 211.36 (195.25+tax) with CC (232.50 CC ML4399). Job completed."

"Arrived on site to inspect dishwasher not working/getting close door error. Upon further inspection, I found the display showing close door press start and when I did such, the unit failed to operate. Customer said they recently replaced the door latch and the unit operated once or twice and stopped again. I pulled the unit out to gain access to the latch and tested the latch and it was good. I tested continuity to the harness and it was good. Tested voltage to the unit and its getting 125V. I inspected the main control and found the Service LED not on. Cycled power to reset and it continues to fail. I the customer 246.25 for service/ fees and 133.20 for the main control for a including tax of 410.75. Customer agreed to the repair and with CC (410.75 CC XY34FH). Removed and replaced the control and retested and unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site to install previously diagnosed and ordered parts. Due to the rollers, belt, tension pulley and element failures, I removed and replaced the mentioned parts and tested. Unit is operating as designed.

"Arrived outside and inspected refrigerator and found modification to fill two made by previous technician did not hold. Sent pictures to KB/service management. A new door will be needed to correct issue

"Arrived on sites and found saved Error codes 4/3, 7/1, 2/1, ran a diagnostic cycle and town wash motor has failed. After replacement confirmed dishwasher is operating normally by running a cycle again, job complete"

Arrived onsite for Not Starting or Operating. Upon arrival found 120 at junction box. Pulled unit from cabinet to check for leaks at element to harness and found wires chewed up by s. To pictures of both sides of unit. Unable to make repairs due to ation. Job complete

"Arrived on site to test unit for soap not dissolving. Found wash motor engaging and valve filled properly. Noticed spray arms were not turning. Pulled unit out and inspected. Found diverter was not connected. Secured connection, tested unit, unit now working properly. No leaks detected. Advised to run hot water at sink prior to using unit to prevent element from disengaging. Job complete."

Arrived onsite to install previously diagnosed parts. Replaced thermistor and wiring harness. Test unit and unit now operates a designed. Job complete

Arrived onsite for Dryer not working. Upon arrival check voltage at block and all is correct. Found bad thermal fuse. Replaced thermal fuse and unit operates as designed. Explained to customer the importance of cleaning vent at least once a year. Job complete

"Arrived on site to inspect unit for noise issues, found noise coming from cam, I replaced cam, ran calibration, unit tested good."

"Arrived on site to inspect unit for error codes, found out of balance error codes, instructed customer on use of washer, tested good."

"Arrived on site to inspect unit for gasket issues as well as freezer drawer issues, found model and serial did not match their warranty paperwork, and unit was not in warranty. I customer for new gasket, but gasket was still sealing properly.

"Arrived on site to test unit for leaking water. Found evap drain tube clogged. Removed foam restriction and ice build up. Tested unit, unit now working as designed. Job complete."

Arrived onsite for dishwasher not drying dishes. Upon arrival customer had finished washing a load for review. Opened door and could still feel heat. All dishes on bottom rack were dry. Some dishes on upper rack were wet but due to loading and materials. Instructed customer on proper loading and drying on different materials (plastic remaining wet). Ran diagnostics and all checked good. No error codes. No leaks present at this time. Job complete

"Arrived on site to install previously diagnosed and ordered parts. Due to the sealed system leaking refrigerant, I removed and replaced the compressor, access valve and UV dye drier. I removed the discharge tube from the condenser and cleaned up the area of the leak. Sanded and cleaned the ends of the discharge tube and condenser coil tube and re-soldered them together. Vacuumed the system and pressures held at -30/0. Installed 5oz of R134a refrigerant and monitored pressures. Once the unit equalized and plugged the unit in and monitored pressures and they held at 0/135. Cleaned the refrigerant from the unit best I could. No water leaks observed during service, job completed. I recommended that the customer allow the unit to cool for at least 24/48 hours before placing items back inside."

"Arrived on site to inspect unit for not powering on, found failed thermal fuse, I replaced fuse and tested cooling fan, found failed upper cooling fan, I replaced upper cooling fan, unit test good. fuse was covered under warranty.