Service History 370

Near Austin, TX 78717
Tommy
Job Details: 10/20/2020
REFRIGERATOR KITCHENAID KRFC604FSS01 Arrived onsite for door replacement and ice maker not working replaced door and ice maker. Job Completed.
Near San Marcos, TX 78666
Noah D
Job Details: 10/20/2020
DISHWASHER MAYTAG MDB8989SHW0 "Arrived on site to inspect dishwasher for burning smell and smoke, upon inspection found a burnt piece of hard plastic melted to heater, removed and checked for all functions, all functions worked. Complete"
Near Austin, TX 78741
Kevin
Job Details: 10/20/2020
DRYER WHIRLPOOL WED8000DW4 "Arrived on site and replaced control panel and control board recommended by tech line on previous visit, after replacement dryer control panel is responsive. Took one picture job complete"
Near Leander, TX 78645
Lou
Job Details: 10/20/2020
COOKTOP JENN-AIR JGD3536BS00 "Arrived on site or inspect cooktop “exploding”. Upon further inspection, customer advised that the nit was being installed and while testing,. Customer advised that they immediately shut off the gas and unplugged the unit. I removed the cooktop from its box and found burn residue on the underside of the cooktop. Also found that the cooktop is badly warped from the combustion and the harness is damaged as well. I verified all orifices ad found the back left orifice wrong. I replaced the orifice with the correct part number. I checked the regulator and found it not converted to LP. I corrected it and began to test the gas line connections for leaks. I found that the front left burner valve is badly leaking at the stem. I shut the gas off and contacted techline and spoke to Steve and advised of my findings. Steve advised to replace the cooktop, harness and valve and provided file #7729081963 and transferred me to the Safety team. I spoke to Jennifer and advis
Near Cedar Park, TX 78613
Kayman
Job Details: 10/20/2020
WASHER MAYTAG MVWB865GW0 Arrived onsite to install previously diagnosed parts. I installed the main control and calibrated unit. I noticed the unit was slightly out of balance so I adjusted the leveling feet a small amount. Unit is working as designed at this time and no leaks were detected during time of service. Job complete.
Near Manchaca, TX 78652
Kevin
Job Details: 10/20/2020
WASHER WHIRLPOOL GHW9150PW1 "Arrived on site and inspected washer and found in shows an F11 at C4 on the diagnostic cycle. Recommended replacing motor control, after replacement washer will now complete a diagnostic cycle, job complete"
Near Austin, TX 78734
Brandon
Job Details: 10/20/2020
COOKTOP WHIRLPOOL KCGC506JSS00 "Arrived on site for customer complaint of orange flames, I found lp kit needed, instructed customer to have plumber install."
Near Pflugerville, TX 78660
David S
Job Details: 10/20/2020
RANGE WHIRLPOOL WFG320M0BS3 Arrived on site for damage to the control panel. I inspected the unit and work area. I found the control panel dented. I replaced the control panel with new. The unit is working as designed. Job complete.
Near Austin, TX 78744
Richard
Job Details: 10/20/2020
WASHER WHIRLPOOL WTW5000DW1 "Arrived onsite for the washer leaking water. Replaced outer tub assembly, gear case, shift actuator, control. Ran a calibration and washer tested fine and no leaks detected complete"
Near Austin, TX 78705
Wesley
Job Details: 10/20/2020
WASHER MAYTAG MLE22PDAYW0 "Arrived onsite to run a normal wash due to not finishing a cycle. All basic functions engage. It locks, drains, tumbles and fills. Watched entire normal cycle with clothes. Operated properly and spun clothing out. Did find drain hose pinched and not installed properly causing some function issues. Repaired drain hose. Unit is now operating as designed. Advised customer on findings. Unit is under a year old."
Near Austin, TX 78744
Leonardo
Job Details: 10/20/2020
RANGE WHIRLPOOL WFG505M0BS3 Arrived on site to test unit for unit not igniting. Test unit and found gas line not connected to unit so unit is not getting any gas. Spoke with the builder and advised builder to connected gas to unit. Job complete.
Near Lakeway, TX 78734
Brandon
Job Details: 10/20/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Arrived on site for customer complaint of unit not cooling properly, found intermittent defrost issue, I replaced main control, unit cooling fine at time of service."
Near Austin, TX 78744
Richard
Job Details: 10/20/2020
DISPOSAL WHIRLPOOL GC1000PE4 Arrived onsite for the disposal not working. During testing found that the disposal had dried up paint debris inside which caused the disposal to seize up. Replaced disposal with new and it tested fine and no leaks detected complete
Near Austin, TX 78753
Jimmy J.
Job Details: 10/20/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 Arrived on site for: Leaking water in the freezer. Block of ice frozen at bottom of freezerFound sheet of ice at the base of the freezer cabinet. No frost found. Ice maker was faulty and calling for too much water. Replaced ice maker and tested fill. Filled correctly. Ice maker operating as designed. Removed kick plate to inspect valve and all connections were good. Removed back panel to inspect for vibrations. Compressor was rattling a bit. Tightened compressor mount screw and rattling went away. No leaks detected. Job completed.
Near Wimberley, TX 78676
Andrew
Job Details: 10/20/2020
REFRIGERATOR KITCHENAID KUDF204ESB01 "Arrived on site to test unit for chime not stopping. Found freezer switch was bad and unit thought door was open. Replaced switch, tested unit, unit works good. Job complete."
Near Lago Vista, TX 78645
Lou
Job Details: 10/20/2020
REFRIGERATOR WHIRLPOOL WRS315SDHW01 "Arrived on site to inspect refrigerator noises. Upon further inspection, when I walked inside the home, I could hear the unit rattling. I leveled the unit and adjusted the condenser coils underneath and the noise stopped. Attempted to contact the owner of the home, as it’s a rental property, to get a copy of the POP but received the voice message. Left message for owner to contact the office and provide POP. No water leaks observed during service, job completed"
Near Robinson, TX 76706
Jonathan
Job Details: 10/20/2020
WASHER WHIRLPOOL WTW7120HW0 Arrived on site for a washing machine that has no power. Inspected unit and work area. Found unit completely dead. Removed consul and tested voltage going to the control and found proper voltage. Tested voltage going to the user interface and found sporadic voltage that finally leveled out to 5 V DC. Plugged in user interface and unit turned on. Unit immediately flashed an F6 E1 (UI cannot hear ACU) error code. Ordering both control and user interface and office will need to contact customer about reschedule date due to out of stock and PSP item parts.; ordrng 1 W11419051 (CONTROL) and 1 W11478525 (UI )
Near Austin, TX 78703
Wesley
Job Details: 10/20/2020
WASHER WHIRLPOOL WFW6620HC0 Arrived onsite and found unit had leak from splitter at valve. Also replaced dispenser drawer due to leak from there reported. Advised customer to hire a plumber to correct the house valve splitter.
Near Lorena, TX 76655
Jonathan
Job Details: 10/20/2020
WASHER MAYTAG MVWB765FW0 "Arrived on site to install previously diagnosed parts. Inspected unit and work area. Disassembled drain pump, router, stater, and screws off of tub. Replaced outer tub, in her basket, gear case, agitator, clean out filter, nut spanner, and screws and tested unit. Unit is working as designed. Call complete."
Near Leander, TX 78641
Cliff
Job Details: 10/20/2020
WASHER MAYTAG MVW7232HC0 Arrived on site to diagnose a washing machine that is making unusual noise. Tested unit and found no mechanical failures at this time. No repairs are needed and no leaks were found at time of service.
Near Belton, TX 76513
Tyler
Job Details: 10/20/2020
DISHWASHER WHIRLPOOL KDFE204KPS Arrived on site for dishwasher they had a broken wheel on the upper rack. On arrival I found that the upper wall on the rack was broken and I replace the arm glide assembly of the wheel was attached to. Upper rack is not functioning as designed call complete
Near Austin, TX 78744
Luis
Job Details: 10/20/2020
REFRIGERATOR WHIRLPOOL WRS331SDHM03 "Arrived on site for no ice. Found cut fill line to fill tube,installed coupling to damaged line,ran diagnostics icemaker sensor reading open,unit will need a new icemaker to complete repair. ; ordrng 1 ICEMAKER (DIAGRAM SHOWS DIFFER SR IM NEED FLEX TRAY ICEMAKER) and 1 W11284458 (ICEMkER (FLEX TRAY ICEMAKER))"
Near Lakeway, TX 78738
Brandon
Job Details: 10/20/2020
COOKTOP KITCHENAID KCGS556ESS02 "Arrived on site for customer complaint of flames being to high on low, I adjusted flames unit tested good."
Near Austin, TX 78746
Kevin
Job Details: 10/20/2020
WASHER WHIRLPOOL WTW5000DW2 "Arrived on site And found gearcase case has failed, replaced it and cam and actuator and washer is now operating properly, job complete"
Near Lago Vista, TX 78645
Lou
Job Details: 10/20/2020
DISHWASHER GE GLD5604V00BB "Arrived on site to install previously diagnosed and ordered part. Due to the element failure, I removed and replaced the element and tested. Unit continues to not heat. Checked voltage at the element and got 0V. Checked voltage at the control & TOD and found the TOD switch burnt. I am ordering the TOD switch and scheduled return service. No water leaks observed during service.; ordrng 1 WD21X10224 (switch,interlock)"
Near Austin, TX 78735
Luis
Job Details: 10/20/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site for water leaking. Found ice has melted and frozen under bin,ran diagnostics weak air flow from ice box fan,ran harvest test passed,ran fill test passed no leaks. Replaced main control,Powered unit on ran diagnostics good air flow from fan."
Near Leander, TX 78641
Lou
Job Details: 10/20/2020
REFRIGERATOR WHIRLPOOL WRF757SDEM01 "Arrived on site to install previously diagnosed and ordered parts. Due to the RC evaporator icing up, I removed and replaced the evap,motor/harness & secured the thermistor on the sucti9n line with foil tape and ziptie (photo), secured the evaporator to the back panel, installed a new evap,cover and secured it with 2 screws at the top of the cover. Also, I removed the back cover and found the drain tube badly gapped approximately 1/4 inch. I removed the drain tube ad found it clogged. Removed the debris and using manufacturers approved silicone, I reinstalled the tube and sealed the gap. Plugged unit back in and tested and unit is beginning to cool as designed with a good frost pattern on the RC evaporator. No water leaks observed at the end of service.
Near Austin, TX 78737
Robert
Job Details: 10/20/2020
WASHER WHIRLPOOL WFW5620HW0 Arrived on job for complaints of leaking. Found hose from dispenser to tub not connected. Reconnect hose and test.
Near Waco, TX 76705
Jonathan
Job Details: 10/20/2020
FREEZER AMANA AQC0501GRW00 "Arrived on site for a freezer that is turning itself off. Inspected unit and work area. Customer advised that the unit has done this a few times were it’ll shut off randomly and the over temp alarm will sound. She advised that it worked for two months and that started and then they turned the thermostat knob off and turned it back on and it ran for 2 to 3 weeks and powered off again. They turned the temperature knob back to the off position and turned it back on and it began to cool again. They said that that time it only worked for 45 hours before powering off again. Unit had been on but the compressor was not running when I got here. I was able to turn the temperature knob to the opposition and turn it back on and unit began to cool. I called Techline and spoke to Sterling SR# 7729085530. He advised that the issue is with the thermostat contacts not opening and closing properly causing the unit not to cycle through properly. He advised that that would be t
Near Austin, TX 78739
Robert
Job Details: 10/20/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Arrived on job for complaints of noise. Found the noise level normal. No leaks detected at time of service.
Near Dripping Springs, TX 78620
Robert
Job Details: 10/20/2020
DRYER WHIRLPOOL MEDB765FW0 Arrived on job for complaints of error code F4E1 miss wire. Checked terminal block and found the voltage incorrect. Outlet miss wire customer will have builder correct.
Near Austin, TX 78738
Luis
Job Details: 10/20/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ05 Arrived on site for no ice. Bypassed thermostat in icemaker and icemaker not running through a forced harvest diagnosed a defective icemaker. Installed a new icemaker powered unit on icemaker ran through a cycle and filled with water.
Near Dripping Springs, TX 78620
Robert
Job Details: 10/20/2020
OVEN WHIRLPOOL RBD305PDB8 Arrived on job to replace console. After replacement test operation. Oven appears to be working properly.
Near Austin, TX 78737
Robert
Job Details: 10/20/2020
WASHER MAYTAG LAT8506AAE Arrived on job for complaints of leaks. Found the tub leaks from center seal damaged transmission leaking oil and tub rusted at seal.
Near Georgetown, TX 78628
Al
Job Details: 10/20/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived on site to install previously ordered part that was still under warranty.Removed and replaced the UI.Unit now operating properly.The fan issues weren’t apparent on this date.No leaks detected at the time of service.Job complete
Near Killeen, TX 76549
Al
Job Details: 10/20/2020
MICROWAVE FRIGIDAIRE LFMV1645TF Arrived on site to install previously ordered part.Removed and replaced the control assembly.Reassembled and unit tested as designed.Job complete
Near Temple, TX 76502
Tyler
Job Details: 10/20/2020
REFRIGERATOR WHIRLPOOL WRX735SDHV02 Arrived on site for our icemaker that was making a loud noise every time it filled according to customer after repair. Upon arrival I ran a few different harvest cycles to verify where the noises coming from but was unable to copy or mimic the sound the customer her prior to my arrival. I called whirlpool tech line and they Recommended holding off on any repairs it appears that is not the issue has resolved itself and customer did not find any issues with the noise while I was on site. Whirlpool did advise that if it happens again we will probably need to replace the water inlet valve and check water pressure on the back of the fridge. Unit functioning as designed called completeSr# 7729080477
Near New Braunfels, TX 78130
Noah D
Job Details: 10/20/2020
WASHER MAYTAG MVWX655DW1 "Arrived on site to inspect washer for not closing correctly, upon inspection found the door cracked, ordering door and autho. Office to reschedule ; ordrng 1 AUTHO (AUTHO ) and 1 W10793620 (DOOR)"
Near Killeen, TX 76549
Tyler
Job Details: 10/20/2020
WASHER MAYTAG MVWB835DW1 Arrived on site for water that was leaking during use. Upon arrival customer stated that washer was the first leaking whenever I would run but then eventually they notice that the water quit working altogether it would no longer do anything. What I found upon arrival was very clear evidence that the water valve around the inner consul area had been rusted out and leaking to the point that the rust had closed up the solenoids not allowing them to open and causing water not to fill out properly properly. I was able to retest the unit and verified that everything is now functioning as designed with no leaks before during or after repair. Call complete
Near Austin, TX 78704
Wesley
Job Details: 10/20/2020
REFRIGERATOR KITCHENAID KRMF606ESS01 Arrived onsite for freezer frosting again and found door will need to be replaced as well as brackets. Returning with brackets and ordering door. Performed seal treatment as temporary fix. Office to reschedule. ; ordrng 1 W10815699 (dor-fip ss)
Near Gatesville, TX 76528
Jonathan
Job Details: 10/20/2020
REFRIGERATOR WHIRLPOOL WRF757SDHV00 Arrived on site for a refrigerator that had lights out in the refrigerator section. Inspected unit and work area. Found freezer light out and replaced freezer module. All lights began to display and work as designed. Call complete.
Near Georgetown, TX 78626
Tommy
Job Details: 10/20/2020
COOKTOP WHIRLPOOL WCG97US0HS00 "Arrived onsite for bottom right burner not lighting. Upon arrival found burner head slightly out of place realigned burner head and tested unit ignited through multiple tests, show customer how to check burner head alignment. Job Completed."
Near Georgetown, TX 78626
Tommy
Job Details: 10/20/2020
DISHWASHER WHIRLPOOL WDF540PADM3 Found that console had some light damage and didn’t come with button UI. Ordering buttons and office to reschedule.; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W10629499 (BUTTON UI)
Near Killeen, TX 76549
Al
Job Details: 10/20/2020
COOKTOP WHIRLPOOL WFE525S0JZ0 Arrived on site and inspected range infinite switch issues. Found the front right switch was causing the hot cooktop light to stick on.R/R it. Reassembled and unit tested as designed.Job complete
Near Austin, TX 78738
Brandon
Job Details: 10/20/2020
MICROWAVE WHIRLPOOL WMH53521HZ4 "Arrived on site for customer complaint of vent fan not working properly, found failed damper, I replaced damper, unit tested good."
Near Killeen, TX 76542
Al
Job Details: 10/20/2020
DISHWASHER KITCHENAID KDTM354DSS5 Arrived on site and inspected dishwasher not draining.Confirmed the complaint and found the connector at the drain pump was not secure.Corrected the issue and unit tested as designed.No leaks.Job complete
Near Harker Heights, TX 76548
Al
Job Details: 10/20/2020
MICROWAVE WHIRLPOOL WMH53521HZ4 "Arrived on site and inspected microwave not heating.Removed and replaced the magnetron capacitor, diode and interlock kit.Reassembled and unit passed the 2 minute water cup test.Job complete"
Near Austin, TX 78736
Kevin
Job Details: 10/20/2020
DISHWASHER KITCHENAID KDTM804ESS2 "Arrived on site and found standing water in dishwasher, set dishwasher to drain and all water is removed. Inspected drain hose and found no high drain loop. Took pictures. After adding a high drain loop Ran a diagnostic cycle at the end all the water was drained out properly. Also found garbage disposal is not operating. Recommended to customer that this be corrected. If food were to clog up garbage disposal dishwasher would have nowhere to drain. Job complete."
Near Austin, TX 78747
Kevin
Job Details: 10/19/2020
DRYER ROPER RED4516FW0 "Arrived on site and inspected dryer and found it is heating properly but there is no airflow. Took one picture of temperature and airflow meter, explained to apartment resident that apartment management will need to clear vent to the exterior of the building. Also explained A return trip is not covered under warranty to check vent again. Showed apartment resident how to feel airflow by putting your hand into the lint trap.
Near The Hills, TX 78738
Brandon
Job Details: 10/19/2020
WASHER WHIRLPOOL WFW5620HW2 "Arrived on site for customer complaint of unit leaking inside of door panel, found water and soap marks on inside of inner door panel, ordering inner door parts. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W11316777 (DOOR LINER) and 1 W11318813 (INNER DOOR)"
Near Austin, TX 78746
Luis
Job Details: 10/19/2020
ICE MACHINE WHIRLPOOL GI15NDXZQ0 Arrived on site for ice complaint. Found ice falling in only one location adjusted housing and grid cutter ran u it through a clean cycle.
Near Leander, TX 78641
Jonathan
Job Details: 10/19/2020
DRYER WHIRLPOOL WED8500DC3 "Arrived on site for dryer not operating. Inspected unit and work area. Found strong burning smell coming from unit. Disassembled unit and found major lint buildup in unit(see DS-pic). Found wire harness burnt. Measured resistance on fuse and element. Found thermal-cutoff opened. Found thermistor opened. Will need to replace all parts and continue to test will voltage. . ; ordrng 1 279973 (cutoff-tml) and 1 W10777438 (HARNESS) and 1 WP8577274 (THERMISTOR )"
Near Austin, TX 78748
Kevin
Job Details: 10/19/2020
DISHWASHER WHIRLPOOL WDF331PAHS0 "Arrived on site and inspected dishwasher and found One wire at control board to heating element is not connected. After resetting ran a diagnostic cycle and everything is operating properly. Recommended to apartment residence that hot water be run before starting a wash cycle and did not find any rinse aid in the dispenser and recommended that they add it. No water leaks from connections at time of service, job complete"
Near Lakeway, TX 78734
David
Job Details: 10/19/2020
REFRIGERATOR WHIRLPOOL KBSN608ESS01 "Arrived on site to diagnose refrigerator lights out in FC and 1 in RC. Called tech line again and talked to Steve, SR7727808488. Steve had me check DC voltage at aurora board. Found 18.9 at 1+2, 24 3+4. Steve said this is within spec. He said to replace modules again and to have parts contact distributer to do research and report possibly bad stock. Replaced upper left FC module and upper left RC module. Lights are now on and working as designed."
Near Cedar Park, TX 78613
Lou
Job Details: 10/19/2020
OVEN WHIRLPOOL RBD305PRS00 "Arrived on site to inspect wall oven upper oven not working. Upon further inspection, I was able to turn the upper oven on Bake at 350 degrees, but the unit never heated. I pulled the unit from the cabinet and removed the top panel to find the relay to the bake element for the upper oven was burnt. I advised the customer that the control is no longer available, but I could pull it and have it rebuilt. Also advised the customer that it is possible the touch panel will not work with the rebuild and would have to be replaced as well. I removed the control and out the unit back in its space. I am ordering the rebuilt control, touch panel and CNOTE-LSO PER CUSTOMER REQUEST and will return with all prescreened parts. ; ordrng 1 8303883 (REBUILD CONTROL) and 1 CNOTE (LSO PER CUSTOMER REQUEST ) and 1 WP8304275 (swtch-memb)"
Near Austin, TX 78751
Matthew
Job Details: 10/19/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Arrived onsite for dishwasher not filling with water. Put unit in diagnostics and found stored error code F6E4 inlet water. Tested unit and at fill cycle, valve would not energize. Unit is set into the floor blocking access. I could not remove toe kick to try and adjust legs. Customer will need to make unit accessible to complete repair. Customer was made aware. Office to reschedule. ; saved tckt"
Near Austin, TX 78753
Matthew
Job Details: 10/19/2020
REFRIGERATOR MAYTAG MFW2055FRZ00 "Arrived onsite for refrigerator freezer door not closing properly. Found that the left track is broken not allowing the door to close properly. Will need to order and replace left slide. Recommended not having the unit plugged in while waiting on repair, could cause freezer to frost over or leak. Office to reschedule. ; ordrng 1 WPW10397636 (slide)"
Near Georgetown, TX 78628
Jonathan
Job Details: 10/19/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Arrived on site for refrigerator leaking water under drawer and freezer not freezing. Inspected unit and work area. Found freezer evaporator iced up and found fresh food drain bowed and causing to leak water(see SD-pic). Performed diagnostics mode and tested defrost sensor and found closed. Ran automatic defrost cycle and found defrosting. Put in automatic defrost mode. Will need to replace drain pan. Will return with control and defrost harness. Office to schedule appointment when ETA is available.; ordrng 1 SEENOTE (SCH APT) and 1 W11032800 (HARNESS WITH SENSOR ) and 1 W11457241 (EVAP DRAIN PAN)"
Near Austin, TX 78747
Luis
Job Details: 10/19/2020
REFRIGERATOR WHIRLPOOL WRS325SDHB05 "Arrived on site for cooling compliant. Lower section of fresh food reading mid 40’s removed evaporator cover,found no air obstructions fan running good frost formation on evaporator. Ordering diffuser and main control ; ordrng 1 W11317276 (DIFFUSER) and 1 W11449482 (CONTROL)"
Near Georgetown, TX 78633
Lou
Job Details: 10/19/2020
WASHER KENMORE 110.258424 "Arrived on site to inspect washer overfilling with water. Upon further inspection, the customer advised that the unit was filling with water and failed to stop and the water spilled over the top of the basket until they turned it off. I removed and replaced the the water level sensor (photo) and tested the unit on two washes and it operated as designed. No water leaks observed during service, job completed."
Near Canyon Lake, TX 78132
Noah D
Job Details: 10/19/2020
REFRIGERATOR WHIRLPOOL WRT311FZDB01 "Arrived on site to inspect fridge for not closing correctly, upon inspection found the gasket leaking around the bottom making a vacuum noise, ordering gasket and cover. Office to reschedule ; ordrng 1 2202882 (GASKET) and 1 W10592142 (COVER)"
Near San Marcos, TX 78666
Richard
Job Details: 10/19/2020
MICROWAVE WHIRLPOOL AMV2307PFS Arrived onsite for the microwave not working properly. During installation of blower motor found that the blower motor harness has been compromised. Will need to replace main harness to fix issue. Ordering parts and office to schedule ; ordrng 1 W11459357 (HARNESS)
Near Georgetown, TX 78633
Lou
Job Details: 10/19/2020
REFRIGERATOR GE PFE22KSEAFSS "Arrived on site to inspect refrigerator not cooling. Upon further inspection, the customer advised that the unit cooled for a few days after previous repair (main control) and then stopped cooling again. I checked temps in the FC=28 degrees and RC=51 degrees. I found a small amount of frost on the FC evaporator cover. Removed the cover and found the evaporator engulfed in ice/frost again. Tested defrost at the control and found the heater and defrost thermistor are bad. I am ordering the heater and will return with the thermistor.No water leaks observed during service. Office to schedule return service.; ordrng 1 WR51X10108 (heater def asm)"
Near San Marcos, TX 78666
Andrew
Job Details: 10/19/2020
MICROWAVE WHIRLPOOL AMV2307PFS3 Arrived on site to test unit for hood fan not working. Found all wires where fan connects are cut(took pic). Needing main wire harness.; ordrng 1 W11459357 (MAIN HARNESS)
Near Georgetown, TX 78633
Lou
Job Details: 10/19/2020
REFRIGERATOR WHIRLPOOL WRX735SDHV00 "Arrived on site to inspect refrigerator freezer door handle coming off and frost building up in FC section. Upon further inspection, I found the right side of the FC door handle not secured. I removed the door handle and tighten the mounting screws and re-installed the handle. I found the FC door not closed all the way on the right side and frost built up on the rail. Also found that the right rail is missing some of its bearings. I am ordering both rails and CNOTE-LSO PER CUSTOMER REQUEST and scheduled return service No water leaks observed during service.; ordrng 1 CNOTE (LSO PER CUSTOMER REQUEST ) and 2 WPW10120018 (slide rail (frz))s"
Near Pflugerville, TX 78660
David S
Job Details: 10/19/2020
WASHER WHIRLPOOL MVWX700XW2 Arrived on site for washing machine leaking underneath. I inspected the unit and work area. I put the unit into diagnostics and found no fault codes. I activated the cold and hot water valve and found no leaks at the valves or housing. I inspected the drain line and found it not in the drain all the way back in the wall. I adjusted the drain line so the tube is now facing down the drain. I put the unit through a drain and found no leaks at the drain pump. The unit is not leaking. The only place I found a possible leak at was the drain tube in the wall.Job complete.
Near Leander, TX 78641
Lou
Job Details: 10/19/2020
COOKTOP WHIRLPOOL WCG55US0HS00 "Arrived on site to inspect cooktop rusting underneath. Upon further inspection, I removed the cooktop from the countertop and found where the unit was rusting around the edges onto the countertop. I called techline and spoke to Sterling and advised of my findings. Sterling advised that it’s due to Environmental conditions causing moisture and unit to rust. Provided file #7729069515. I attempted to remove the rust from the countertop and was able to get most of it off. I removed the rust from underneath the edges of the cooktop. Placed the unit back in its space and secure it and I could not see the spots as the unit covered them. No gas leaks detected during service, job completed.
Near , TX 78738
Brandon
Job Details: 10/19/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived on site for customer complaint of unit not working properly, found faulty sensor, I replaced sensor, unit tested good."
Near Dripping Springs, TX 78620
Robert
Job Details: 10/19/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived onsite to test unit for unit no cooling, test unit, found faulty inverter, tested compressor found 13ohms between each post on compressor, inverter faulted due to bad compressor, ordered compressor, drier, and coupler, needs sealed system technician, office to reschedule.; ordrng 1 W10143759 (drier (service)) and 1 W10832994 (compressor) and 1 W10913906 (coupler)"
Near Georgetown, TX 78628
Cliff
Job Details: 10/19/2020
OVEN WHIRLPOOL WOD93EC0AS04 Arrived on site to replace previously ordered parts for oven. Inspected unit prior to repars and found no failures to elements. Did note both ovens 20° to low. Adjusted temperature offset to correct issue. All is working properly at this time.
Near San Marcos, TX 78666
Richard
Job Details: 10/19/2020
MICROWAVE WHIRLPOOL AMV2307PFS2 Arrived onsite for the microwave not working properly. During installation of blower motor found that the fan harness has been compromised and will need to be replaced to fix the issue. Ordering parts and office to schedule ; ordrng 1 W11459357 (HARNESS)
Near Liberty Hill, TX 78642
Jonathan
Job Details: 10/19/2020
MICROWAVE WHIRLPOOL WMH31017HS4 Arrived on site for microwave getting error code F1-E4. Customer stated that unit has never worked. Inspected unit and found dented out at top above door switch and dented in at bottom by door switch. Followed tech sheet procedures and removed main control and installed new. Found error continues to occur. Found door not making contact with switches. Called Whirlpool tech support and spoke with Sterling.
Near Georgetown, TX 78633
Cliff
Job Details: 10/19/2020
OVEN WHIRLPOOL GW399LXUS06 Arrived on site to diagnose a range with the warming drawer not moving properly. Found roller for drawer had come off during previous repair. Remounted roller and tested unit. Found all is functioning properly at this time.
Near San Marcos, TX 78666
Richard
Job Details: 10/19/2020
WASHER WHIRLPOOL WETLV27HW1 Arrived onsite for the washer not working properly. Replaced lid latch and washer tested good. Complete
Near Canyon Lake, TX 78130
Noah D
Job Details: 10/19/2020
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site to inspect dishwasher for smell when draining, upon inspection found a very small pee trap causing backup as well as a badly positioned drain tube causing water to go back into dishwasher, positioned tube and instructed customer to get with builder regarding plumbing. Complete"
Near Dripping Springs, TX 78620
Robert
Job Details: 10/19/2020
WASHER MAYTAG MVWX655DW2 "Arrived onsite to replace basket, replaced basket, test unit, unit working properly, can calibration and made sure unit was level, no leaks detected at this time, job complete."
Near New Braunfels, TX 78132
Andrew
Job Details: 10/19/2020
REFRIGERATOR WHIRLPOOL WRS321SDHB04 "Arrived on site to test unit for not cooling. Found nice frost pattern on evap. Checked voltage to evap fan motor and verified motor is getting proper voltage but not working. All other functions operating as designed on cooling side. Replaced evap fan motor, tested unit, unit works good. No leaks detected. Customer complained about no water coming out from door dispenser. Tested unit found bad valve needing valve to fix issue.; ordrng 1 WPW10179146 (valve-inlt)"
Near Austin, TX 78703
Luis
Job Details: 10/19/2020
REFRIGERATOR WHIRLPOOL WRS571CIDM01 "Arrived on site for no ice. Ran diagnostics icemaker passed,valve energized during fill no water flow,tested dispenser no water flow. Removed unit from enclosure diagnosed due to position of shut off valve,waterline is being pinched and preventing water from entering unit. Reinstalled unit with unit not fully pushed into enclosure tested water fill to icemaker pass,dispenser test passed.
Near Dripping Springs, TX 78620
Robert
Job Details: 10/19/2020
RANGE KITCHENAID KFGC506JSS00 "Arrived onsite to replace parts, replaced blower and one conversion kit, test burners, burners working properly, tested oven, oven heats to 350 oven working properly, no leaks detected, job complete."
Near Lakeway, TX 78734
David
Job Details: 10/19/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Arrived on site to install previously diagnosed parts to resolve water drip from water dispenser. Replaced door water line and spigot. Made sure connections were tight. Retested and had customer try the dispenser and closing door. Only has 1 drip which is normal. All is working as designed. Call complete, no water leaks found."
Near Dripping Springs, TX 78620
Robert
Job Details: 10/19/2020
REFRIGERATOR KITCHENAID KRFF707ESS01 "Arrived onsite to test unit for unit not cooling, test unit, found evaporator frozen again behind the deli drawer, will need to return with evaporator cover as well as other parts, ordered evaporator cover per service bulletin, ; ordrng 1 W11211387 (EVAP COVER)"
Near Austin, TX 78738
Brandon
Job Details: 10/19/2020
REFRIGERATOR KITCHENAID KSSC48QVS06 "Arrived on site for customer complaint of unit leaking, found leak was caused by dispenser drip tray overfilling and running between door and door skin. Customer said his kids fill up bottles of water and some times can’t see it overflowing the water bottles. Unit tested good.
Near Georgetown, TX 78628
Lou
Job Details: 10/19/2020
ICE MACHINE WHIRLPOOL KUIX505ESS2 "Arrived on site to inspect ice machine not making ice. Upon further inspection, I turned the unit on ad immediately found the water flow from the fill tube was very slow. When the recirculating pump came on, it wasn’t able to pump water to,the evaporator as there was hardly any water in the reservoir. I placed the unit in diagnostics and tested all of the components and all are operating as designed except the valve. I removed and replaced the valve and retested and unit is operating as designed. No water leaks observed during service, job completed."
Near Kingsbury, TX 78638
Noah D
Job Details: 10/19/2020
DISHWASHER KITCHENAID KDRS483VSS04 "Arrived on site to inspect range for short key problems, upon inspection found no error codes, replacing UI due to intermittent issues. Replaced UI and tested. No issues found. Complete"
Near Austin, TX 78737
Robert
Job Details: 10/19/2020
REFRIGERATOR WHIRLPOOL KRFC604FSS00 "Arrived onsite to test unit for unit not cooling, test unit, found evap cover is frozen, will need new evap cover, customer instructed to thaw out unit, ordered evap cover, need authorization, .; ordrng 1 W10889360 (cover-evap)"
Near Austin, TX 78749
Kevin
Job Details: 10/19/2020
WASHER AMANA NTW4516FW3 "Arrived on site and inspected washer and found it is unplugged after reconnecting to power drain pump is running. Held start button down until drain pump reset and found F8E1 saved error code. Found water is turned off at source, after turning back on water will fill properly and all functions pass in manual diagnostic cycle. Also ran automatic test cycle and it passed too. Replaced control board for new pressure sensor, ran a calibration cycle and it completed properly. Recommended customer always leave hot and cold water on, job complete."
Near New Braunfels, TX 78132
Richard
Job Details: 10/19/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ00 Arrived onsite for the refrigerator not cooling . Ran diagnostics and found that there is a sealed system issue. Will need compressor and filter drier.
Near Dripping Springs, TX 78620
Robert
Job Details: 10/19/2020
DISHWASHER KITCHENAID KDPM804KPS0 "Arrived onsite to test unit for unit leaking , test unit found faulty vent system, ordered parts, office to reschedule ; ordrng 1 W11025634 (DEFLECTOR ) and 1 W11038734 (TUBE) and 1 W11184028 (GASKET) and 1 W11414073 (VENT)"
Near Austin, TX 78704
Scott
Job Details: 10/19/2020
REFRIGERATOR WHIRLPOOL KURL304ESS01 "Left hand hinge door Arrived on site for condensation in between door glasses . Did find moisture streaks inside door panes . Also found otter door trim was sticking out due to being bent . Ordering door ,outer trim and door gasket .Will need parts research .; ordrng 1 GASKET (PARTS RESEARCH ) and 1 GLASSDOOR (PARTS RESEARCH ) and 1 SsWRAPLHHINGE (PARTS RESEARCH )"
Near Dale, TX 78616
Matthew
Job Details: 10/19/2020
RANGE WHIRLPOOL WFE320M0JS0 "Arrived onsite for range error code. Upon arrival found F2E1 error code ( shorted keypad). Tested unit, pressed cancel button and it cleared error. Tested cooktop and oven, both are functioning properly. Could not duplicate issue. Customer stated that when error appears the cooktop is functioning but the oven will not. Checked connections and all were good. Talked to customer and discovered this would happen when she was boiling water. This range is not accompanied with an vent hood or ventilation of any kind. Cabinets are directly above. She boils water on the back burner and steam accumulates on the control panel. Recommended that customer utilizes some kind of ventilation or uses the front burner. If problem persist recommend replacing control."
Near Georgetown, TX 78626
James
Job Details: 10/19/2020
DISHWASHER WHIRLPOOL WDT975SAHZ0 Arrived on site and tested operation. Found no function from console. Unplugged unit and tested outlet. Accessed junction box on unit and found L1 has pulled out of wire nut. Removed soldered ends to expose clean copper. Reconnected lines and tested operation. Unit tests good. Job complete
Near Briarcliff, TX 78669
Brandon
Job Details: 10/19/2020
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site for customer complaint of no tones, found console failed, I replaced console, unit tested good."
Near Manor, TX 78653
Matthew
Job Details: 10/19/2020
RANGE WHIRLPOOL WFG525S0JS1 "Arrived onsite for potential gas leak on range. Tested with digital gas detector and liquid leak detector . Found slight leak with liquid leak detector on manifold where brass nut connects to burner valve. Tightened nut, tested unit and unit is functioning properly. No other leaks detected at this time."
Near Austin, TX 78758
Wesley
Job Details: 10/19/2020
REFRIGERATOR WHIRLPOOL WRS311SDHM02 Arrived onsite for unit freezing waterline. Replaced diffuser and set temperature to higher than recommendation to counter act the freezing. Water is working properly.
Near Pflugerville, TX 78660
David S
Job Details: 10/19/2020
COOKTOP JENN-AIR JEC3430HS00 Arrived on site for cook top grommets being lose. I inspected the unit and work area. I found top two grommets completely off and the other two loose. I replaced all four grommets. The unit is working as designed. Job complete.
Near Austin, TX 78737
Robert
Job Details: 10/19/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Arrived onsite to test unit for unit not running, ran diagnostics, no error codes, could not duplicate error, ran test cycle wash motor ran correctly, rinse and drain cycle working correctly, unit working properly, no leaks at this time, job complete"
Near Liberty Hill, TX 78642
Jonathan
Job Details: 10/19/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site for dishwasher top rack coming off of track and customer stated dispenser will not open. Performed diagnostics mode and found error code F5-E1 door latch error. Monitored test cycle and found dispenser opened. Canceled test and started again. Found dispenser opened. Informed customer to watch items leaning up against door. Will return with dispenser and will need rack adjuster ; ordrng 1 W10712395 (adjuster) and 1 W10861000 (DISPENSER)
Near Georgetown, TX 78633
Tyler
Job Details: 10/19/2020
REFRIGERATOR JENN-AIR JFI2089WES9 Arrived on site for refrigerator leaking water from ice maker. Upon arrival I found ice maker stuck mid harvest and frozen over. Unit was not flooded with ice but teeth had gotten stuck in fill position.Retested unit after customer approval and and installing new ice maker. Unit no working as designed call complete.
Near Austin, TX 78756
Scott
Job Details: 10/19/2020
WASHER WHIRLPOOL WFW6620HC0 Arrived on site replaced control and bellow .
Near New Braunfels, TX 78130
Noah D
Job Details: 10/19/2020
WASHER MAYTAG MHW5630HW0 "Arrived on site to inspect washer for problems during spin, found overload error codes upon inspection, checked for full spin and found no problems with springs or any other components. Job complete"