We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Spicewood, TX 78669
Brandon
Job Details: 10/07/2021
"Arrived on site for customer complaint of loud noise, found high pitch noise during portions of spin cycle, called techline for reoccurring issue, they want us to replace motor, cam, and belt at same time. SR# 7730463025 ordering parts. ; ordrng 1 W11026785 (Motor) and 1 W11239857 (Belt)"
We serviced a
WHIRLPOOL DRYER
Model WED4616FW0
Near Leander, TX 78641
Kayman
Job Details: 10/07/2021
"Arrived onsite to install previously diagnosed parts. I installed the blower wheel, housing, and thermal fuse. I re assembled the unit and tested. I found the temperature cycles indicating a blocked vent but otherwise working as designed. I advised the property maintenance supervisor of my findings.
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFI2569VEM
Near Austin, TX 78739
Luis
Job Details: 10/07/2021
"Arrived on site for no cool. Found start device clicking and compressor not powering on,diagnosed a defective start device,installed a new start device powered unit on compressor powered on.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Austin, TX 78744
Kevin
Job Details: 10/07/2021
"Arrived on site and inspected washer and found actuator arm is out of cam kit ring. Replaced actuator and confirm correct operation by running an automatic test cycle. Washer is now operating normally, job complete"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC7AW01
Near Austin, TX 78731
David Z
Job Details: 10/07/2021
"Arrived on site to diagnose oven not allowing it to be run. Trying to use any cycle results in feature not available message. Checked errors and found F1E0, control board failure. Replaced control and retested. Verified bake and broil working as designed. Call complete."
We serviced a
KITCHENAID ICE MACHINE
Model KUIX305ESS2
Near Austin, TX 78704
Jacob
Job Details: 10/07/2021
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Andice, TX 78628
Cliff
Job Details: 10/07/2021
Arrived on site to replace previously ordered parts for washer. Upon inspecting unit found suds present in tub ring indicating an oversuds condition. Advised customer on findings and advised clean washer cycle frequency of usage and soap amounts to prevent further issues.
We serviced a
GE RANGE
Model PV970N1SS
Near Burnet, TX 78611
Cliff
Job Details: 10/07/2021
Arrived on site to diagnose a venthood that is making unusual noise. Found debris caught in fan blade and removed debris. Tested unit and found all is functioning properly at this time.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Georgetown, TX 78626
Tommy
Job Details: 10/07/2021
Arrived onsite for bulb being stuck. Upon arrival removed bulb and replaced with one customer had. Tested unit is now operating as designed.
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Liberty Hill, TX 78642
Cliff
Job Details: 10/07/2021
Arrived on site to diagnose a washer that is not stopping cycle. Tested all parts and components and found no failures to unit at this time. Advised customer on findings and advised them on best loading procedures for best results. No leaks were found at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM06
Near Smithville, TX 78957
Matthew
Job Details: 10/07/2021
Arrived onsite for refrigerator gaskets not sealing properly. Upon inspection found gaps between gasket and liner not having a good seal. Gasket is in good shape. Used heat gun to mold gasket for better seal. Inspected RC and FC door gasket and unit has no more gaps. Job complete
We serviced a
WHIRLPOOL DRYER
Model MED3500FW1
Near Austin, TX 78733
Kevin
Job Details: 10/07/2021
"Arrived on site and inspected dryer and found it is rattling during operation. Disassembled dryer and found marks on bottom panel under motor mount. Added several layers of metal tape per service pointer W11378591A
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ02
Near Canyon Lake, TX 78133
Andrew
Job Details: 10/07/2021
Arrived on site to test unit for not cooling. Found compressor attempting to turn on but would kick right off. Replaced start device unit and compressor is now running. Started at 1.1amp draw and worked up to 1.9amps and compressor getting extremely hot. Recommend replacing compressor. Requesting return with nitrogen to ensure no internal leak. Needing 2hrs and SS tech on return visit. Office to reschedule.; ordrng 1 WPW10466675 (Compressor) and 1 876765 (Tube kit) and 1 WP2188822 (Evap) and 1 WPW10350564 (Capacitor) and 1 WPW10197428 (Start device) and 1 W11179385 (Drier) and 1 Accessvalve (Access valve)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Harker Heights, TX 76548
Al
Job Details: 10/07/2021
Arrived on site and inspected washer filling concerns. I accessed diagnostics and there were NO fault codes. Ran diagnostics and found the unit was preforming each designed function.
We serviced a
MAYTAG WASHER
Model MHW5500FW0
Near Round Rock, TX 78665
David S
Job Details: 10/07/2021
"Arrived on site for washing machine showing error codes. We inspected the unit and work area. We put the unit into diagnostic and found fault code f6e3 communication error acu to ui, f3e1 water level system error. We ran the unit through a diagnostic cycle and found it working as designed. We gained access to the pressure line and found it blowing clear. We found the washer connected to a spliter sharing power with another device. Whirlpool recommended have the washers in there own outlet. We removed the additional device and advised the customer to run a cycle and see if there is any change. The unit is working as designed. Job complete."
We serviced a
MAYTAG REFRIGERATOR
Model MZD2766GES
Near Cedar Park, TX 78613
David S
Job Details: 10/07/2021
"Arrived on site for mulion getting hot. We inspected the unit and work area, we found the mulion and areas where the yodle loop goes through getting hot. We inspected the Condenser and found it compacted with dust a debry. We cleaned out the Condenser and the back of the fridge. The Condenser is now releasing heat properly job complete.
We serviced a
KITCHENAID MICROWAVE
Model KMHC319ESS5
Near Hutto, TX 78634
Jimmy J.
Job Details: 10/07/2021
"Arrived on site for door handle coming off, glass cracked. Found bottom mount to handle completely loose and separated from door. Top handle mount was cracking glass. Took pics for quick pics. I was able to temporarily remount the bottom handle mount. Explained to customer they still need to open by pulling top of handle and not the bottom until we can return with a new door. Ordering a new stainless door W11205123 to complete the repair. Will make sure customer knows to open microwave door from center of handle once new door is installed. ; ordrng 1 W11205123 (Stainless door)"
We serviced a
WHIRLPOOL DRYER
Model GEW9200LW1
Near Waco, TX 76712
Jonathan M
Job Details: 10/07/2021
Arrived on site for a dryer that won?t heat. Inspected unit and work area. Tested unit and confirmed the customers complaint. Checked voltage going to the unit and found proper voltage. Removed front panel and checked all heating components. Found the thermal cut off open and showing no continuity. Replaced thermal cut off and tested the unit. Unit began to work as designed. Call complete.
We serviced a
KITCHENAID RANGE
Model KSDB900ESS0
Near Dripping Springs, TX 78620
Leonardo
Job Details: 10/07/2021
"Arrived on site to install console, installed console, tested unit now working as designed,job complete"
We serviced a
GE DISHWASHER
Model GSD2230F00WW
Near Georgetown, TX 78633
Jonathan S
Job Details: 10/07/2021
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ1
Near San Marcos, TX 78666
Noah D
Job Details: 10/07/2021
"Arrived on site to inspect unit for rusting inside tub, upon inspection found a lot of the stainless corroded due to some weird residue. Customer is going to clean very well with vinegar and afresh. Whirlpool will need to be contacted if further service is needed.
We serviced a
WHIRLPOOL OVEN
Model JJW2430DS02
Near Georgetown, TX 78628
Jonathan S
Job Details: 10/07/2021
"Arrived on site for oven not going to self clean and light coming on randomly. Inspected unit and work. Performed diagnostics mode and checked fault codes, found none. Tested cooling fan and door latch in component testing and found operating. Tested self clean in normal operation. And found work. Had customer place unit in self clean. Found service pointer W11251040B addressing random light issue. Found software will need to be updated.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Austin, TX 78722
Scott
Job Details: 10/07/2021
"Arrived on site for door not hitting switch . Tried spacer , depression is too much to set properly . Ordering door .No water leaks detected at time of service. Call to set return ; ordrng 1 W11435353 (Left fresh food)"
We serviced a
JENN-AIR REFRIGERATOR
Model JB36NXFXRE01
Near Austin, TX 78734
Robert
Job Details: 10/07/2021
Arrived on call for complaint of some lights not working. Will need to return with modules. ; O-emld tckt
We serviced a
JENN-AIR ICE MACHINE
Model JIM159XYRS0
Near Austin, TX 78734
Robert
Job Details: 10/07/2021
Arrived on call for complaint of no ice. Found the valve not working properly pressure too low.After installation test operation.
We serviced a
WHIRLPOOL WASHER
Model MHW8630HC3
Near Austin, TX 78733
Kevin
Job Details: 10/07/2021
"Arrived on site and replaced parts diagnosed on previous visit, job complete"
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Woodway, TX 76712
Jonathan M
Job Details: 10/07/2021
"Arrived on site for a washing machine that?s not completing cycles. Inspected unit and work area. Ran the unit through diagnostics and did not find any stored error codes. Ran the unit through an auto test and the unit ran as designed. Ran a manual test on the valves, drain pump, and high speed span. The unit ran as designed. I called Whirlpool Techline and spoke to JR SR# 7731931718. He advised that the issue was most likely with oversuds in or off-balance loads. The customer advised that she runs a load every single day and runs an outfit and two towels and A load of sheets once a week. JR mentioned that the oversuds in was most likely the issue if that was the case as the customer uses pods and asked if the customer had ever cleaned out her washer. The customer advised that they had not. He advise for her to run a clean washer cycle with afresh washer cleaner and then to run a load of towels without soap prior to any further loads. He also advised for the customer to limit the amount of soap usage and not to use pods unless if they?re using enough clothes to fill up a third of the basket. Advise the only other possible scenario with this issue would be with the main control. Replaced main control to illuminate any possibility of it being an issue with the machine. Calibrated the unit and ran the unit through an auto test. The unit is working as designed. Call complete."
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near Austin, TX 78748
Kevin
Job Details: 10/07/2021
"Drive down site and inspected dryer and found door switch has broken, replaced it and dryer is working properly. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near New Braunfels, TX 78132
Andrew
Job Details: 10/07/2021
"Arrived on site to test unit for not draining or washing properly. Found wash motor receiving proper voltage but not engaging. Installed new sump and motor, tested unit, unit tested good. No leaks detected, job complete"
We serviced a
KITCHENAID MICROWAVE
Model KBMC140HSS03
Near Austin, TX 78717
David S
Job Details: 10/07/2021
"Arrived on site to possibly install previous diagnosed parts. We gained access to the tension bars and found one of them broken. We replaced the tension bar and tested the microwave and it still showed door open. We gained access tobthe micro switches and tested them using the door and not using the door. All switches tested good. We gained access to the 20 amp fuse and found it open. We replaced the fuse and powered the unit on. E found the breaker tripping. We I specter the unit for any shorted or damaged wiring and we found none. We removed the unit from the home circuit, leaving nothing connected to the outlet for the microwave, we retested the breaker and still found it not resetting. The breaker and the outlet will need to be checked by an electrician.
We serviced a
JENN-AIR RANGE
Model JJW3830DS02
Near Seguin, TX 78155
Noah D
Job Details: 10/07/2021
"Arrived on site to inspect unit for loud noise and error codes when used. Upon inspection found the blower fans worked normally but the convection blades started to hit panel, ordering both fan blades. Office to reschedule ; ordrng 2 W11251691 (Fan)s"
We serviced a
WHIRLPOOL OVEN
Model JJW2830DS01
Near New Braunfels, TX 78130
Andrew
Job Details: 10/07/2021
"Arrived on site to install previously diagnosed parts. Installed new console. Tested unit, unit tested good. job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDPE234GPS0
Near Spring Branch, TX 78070
Andrew
Job Details: 10/07/2021
"Arrived on site to test unit for door not closing properly. Found bad latch. Installed new latch, tested unit. Door is now staying closed but not confident repair would stick. Adjusted and leveled unit as hood as possible. No leaks detected. Job complete."
We serviced a
WHIRLPOOL RANGE
Model WEE510S0FS1
Near Fischer, TX 78623
Andrew
Job Details: 10/07/2021
"Arrived on site to test unit for no power. Found proper voltage to the wall and terminal block and to control board, but control board not responding. Installed new control and tested unit, unit tested good with everything.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Seguin, TX 78155
Noah D
Job Details: 10/07/2021
"Arrived on site to inspect unit for leaks out of the dispenser. Upon inspection found the gasket gaps and missing insulation, replaced door and tested. No leaks found. Complete"
We serviced a
WHIRLPOOL WASHER
Model WFW95HEDC0
Near Lakeway, TX 78734
Brandon
Job Details: 10/07/2021
"Arrived on site to replace failed switch and control, after replacing, unit tested good."
We serviced a
GE REFRIGERATOR
Model DSHS6VGBBCSS
Near Hewitt, TX 76643
Tyler
Job Details: 10/07/2021
Arrived on site for refrigerator not dispensing water and making a loud noise whenever icemaker would kick on. Upon arrival I was able to confirm complaint and found dispenser barely letting water through the door and during use I found the filter head assembly sucking in air and causing the hoses to bang around. After verifying that the inlet valve and reservoir is still functioning as designed After diagnostics I found pins inside head assembly had reset position and started functioning as designed. Call complete.; ordrng 1 WR17X22074 (Filter Head assembly) and 1 Cnote (Only order if customer calls back for repair)
We serviced a
WHIRLPOOL COOKTOP
Model GLS3665RS03
Near Austin, TX 78730
David Z
Job Details: 10/07/2021
"Arrived on site to diagnose cooktop with constant sparking from middle burner when in use. Checked burner and verified if its engaged it stays triggered. Found the switch on the harness is making contact constantly and will not stop. Tried adjusting the switch but could not get it to work. Need new harness to resolve. ; ordrng 1 WPW10569187 (Switch harness)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Austin, TX 78738
Leonardo
Job Details: 10/07/2021
"Arrived on site to test unit for dishes not drying on 1 hour cycle, put unit in diagnostics, unit has no error codes, heating element working properly, advised customer to use normal wash on full loads, no leaks detected job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Austin, TX 78754
Scott
Job Details: 10/07/2021
"Arrived on site for some upper lights .and freezer light out . Found freezer led out . Replaced module ( truck stock ) No water leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Austin, TX 78754
Scott
Job Details: 10/07/2021
"Arrived on site for too much ice . Found valve has been leaking into ice box . Ordering valve , due to leak freezing , will need to replace bin and icemaker . No other leaks detected at time of service. Call to set return ; ordrng 1 W10913947 (Valve) and 1 W11097357 (Ice bin)"
We serviced a
KITCHENAID DISHWASHER
Model KUDE70FVSS3
Near Austin, TX 78733
Kevin
Job Details: 10/07/2021
"Arrived on site and inspected dishwasher and found standing water in tub. Pump is attempting to run but not removing water. Disassembled dishwasher and found several pieces of Broken glass inside sump/motor and drain pump. Removed everything with vacuum. After reassembling drain pump is working properly job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Temple, TX 76502
Tali W
Job Details: 10/07/2021
"On site for washer stopping before rinse cycle. In diagnostics, found F7E1 basket speed fault. Cleared error. Found belt disconnected and cam bolt shifted down causing wear on cam assy. Replaced cam, actuator, and belt. Calibrated. Tested. Unit now able to go into high speed spin with no issues and is functioning as designed. Call complete."
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS01
Near Temple, TX 76502
Tali W
Job Details: 10/07/2021
"On site for double wall oven over temp in lower oven. Set oven to 350 degrees. Thermocouple showed high end fluctuation at 375 and low end at 325, equaling 350 average. Customer stated she is selling house and inspector used a infrared temp gun to take temps and reported lower oven over by 25 degrees. I informed customer that infrared temp guns measure surface temperature and are not accurate for taking proper internal oven temperatures. Also, that oven temps fluctuate higher and lower than set temps to average set temp. Called whirlpool techline spoke to Curtis SR# 7731938592. No other issues found on unit. Call complete."
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW0
Near Temple, TX 76502
Tali W
Job Details: 10/07/2021
"On site to install previously diagnosed parts. Replaced control, encoder, and UI harness. Ran diagnostics cycle. Unit now functioning as designed. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Copperas Cove, TX 76522
Al
Job Details: 10/07/2021
"Arrived back on site for Long Fill error code. Confirmed it, removed and replaced it and unit tested as designed. Customer ran a normal cycle and didnt get the same error after the replacement. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Woodway, TX 76712
Jonathan M
Job Details: 10/07/2021
Arrived on site for a Washington that?s not finishing cycles intermittently. Inspected unit and work area. Ran unit three diagnostics and found an F7 E6 (motor fault) error code. Test of the unit and agitation and heard a clicking sound coming from the unit. Looked underneath and found the cam disconnected from the shifter. Replace old shifter with new shifter and tested the unit. The unit again to work as designed. Call complete.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Nolanville, TX 76559
Al
Job Details: 10/07/2021
Arrived on site and inspected washer not agitating. Confirmed the complaint and found this was in direct relation to Technical Service Pointer #: W11531483. Removed and replaced the defective actuator and unit tested as designed. Customer satisfied. Job complete
We serviced a
WHIRLPOOL WASHER
Model WFW8300SW02
Near Killeen, TX 76549
Al
Job Details: 10/07/2021
Arrived back on site to install previously ordered drain hose. Removed and replaced it and unit tested as designed. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model n/a
Near Hewitt, TX 76643
James
Job Details: 10/07/2021
We serviced a
WHIRLPOOL WASHER
Model WFW75HEFW0
Near Killeen, TX 76549
Al
Job Details: 10/07/2021
Arrived on site and inspected unit bellow holding water. Confirmed the complaint and found the drain holes in the bellow were clogged with debris. I cleaned the debris and poured a cup of water into the bellow and it drained into the tub as designed. Customers satisfied. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Robinson, TX 76706
Jonathan M
Job Details: 10/07/2021
"Arrived on site for a washing machine that is leaking intermittently. Inspected unit and work area. The customer advised that the leak seems to happen on heavier duty loads only. Ran the unit through manual fill on all valves, drain, and spin and could not replicate a leak. I checked the suspension and the suspension checked good. I ran a load of towels in the unit to fill and agitate so that we get saturated. Canceled the cycle and ran a drain and spin. Still could not replicate the issue. I called Whirlpool Techline and spoke to Leon SR# 7731934355. He advised that the issue at that point would have to be with loading and that it is possible when the unit is overloaded when going into the spin cycle that water splashing up and out of the tub brain causing the drip edge. He advised to make no repairs at the time and advise the customer to watch their load types. Spoke to the customer and she advised that she has been running next loads. Whenever user care guide and the unit is working as designed. Call complete."
We serviced a
MAYTAG WASHER
Model MVWB765FW
Near Waco, TX 76711
Jonathan M
Job Details: 10/07/2021
Arrived on site for a washing machine that has a Bent add tater due to shower liner being sucked underneath the agitator. Inspected unit and work area.; ordrng 1 REPORTTOAHS
We serviced a
WHIRLPOOL WASHER
Model MVWB765FW3
Near Waco, TX 76705
Jonathan M
Job Details: 10/07/2021
"Arrived on site for a washing machine that has no power. Inspected unit and work area. Confirmed the customers complaint and checked voltage going to the control. Found proper voltage. Checked voltage going to the user interface and found proper voltage but no display. Replaced user interface assembly and tested the unit. The unit began to work as designed. Ran a calibration cycle on the unit. Call complete."
We serviced a
MAYTAG DRYER
Model MEDB765FW
Near Rogers, TX 76569
Tali W
Job Details: 10/07/2021
"On site to install previously diagnosed parts. Replace inner door, outer door, both hinges and springs. Tested with large blanket inside of unit. Unit no longer pops open when in use. Unit functioning as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Waco, TX 76710
Tyler
Job Details: 10/07/2021
Arrived on site for refrigerator with door not sealing correctly. Upon arrival customer pointed out that freezer door still is not sealing after previous repair upon further inspection I found that the right side gear wheel for the rail had popped off alignment causing misalignment of the door I was able to realign the door and verified the unit is now opening shutting and sealing as designed.
We serviced a
KENMORE MICROWAVE
Model 790.8037331
Near Georgetown, TX 78633
Lou
Job Details: 10/07/2021
"Arrived on site to install previously diagnosed and ordered parts. Due to the transformer thermostat, fuse and switches failing, I removed and replaced all parts and tested. Unit is operating as designed. Job completed."
We serviced a
WHIRLPOOL DRYER
Model LER7646JQ0
Near Georgetown, TX 78626
Tommy
Job Details: 10/07/2021
"Arrived onsite for dyer making loud noise. Upon arrival found unit motor burned out wheel damaged rollers damaged,
We serviced a
KITCHENAID RANGE
Model KDRS483VSS03
Near Austin, TX 78702
Jacob
Job Details: 10/07/2021
Arrived onsite for unit not starting or holding temperature at times. Looked at the unit and noticed the display was not working but was accepting button pushes. Replaced the display control. Tested the unit up to 350 in both ovens. Both ovens got up to temperature. No issues at this time. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WEE750H0HV1
Near Lorena, TX 76655
Tyler
Job Details: 10/07/2021
"Arrived on site for range giving F8E0 error code indicating a cooling fan fault. Upon arrival I found the main control was not sending the proper voltage to the Hall Center nor the fan blower when activated after replacing the ACU. I then found that the hall sensor on the motorhead shorted out. I ended up replacing the motor assembly with a new hall sensor, reassembled and tested unit and found that everything is now functioning as designed and oven is ready for use call complete complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS01
Near Austin, TX 78752
Scott
Job Details: 10/07/2021
Arrived on site for ice clumping in ice bucket . Found valve weeping and causing water to drip down .
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS0
Near Manor, TX 78653
Matthew
Job Details: 10/07/2021
Arrived onsite for range partial functioning. Upon arrival found display panel blank. Cooktop is functioning. Removed rear panel for inspection and found failed wiring harness at block. Main wire harness will need replacement. Ordering parts. Office to reschedule.; ordrng 1 W11501975 (MAIN HARNESS ) and 1 W11528237 (CONTROL )
We serviced a
GE WASHER
Model GFW850SPN0RS
Near Round Rock, TX 78664
Jimmy J.
Job Details: 10/07/2021
"Arrived on site for COMPLAINTNOTE:IT NOT FILL UP ITS GOES THE WATER ITS FLAWING, Placed in diagnostics and 3, 26, 23 came on. Cleared codes. Ran pressure sensor test and it lit up all soil levels as designed. Ran dispenser valve test #19 and water is coming out with suds as designed. Ran tumble and washer tumbled. Ran spin and washer spun. Rotor isnt locked up because it spins. Valve isnt clogged or failing because it dispenses. Customer stated when she runs the washer it doesnt fill like it did in the past. With this, I ran a normal cycle with the soil level set to heavy. As it filled it would pause then spin and fill. This seemed like it was sensing the load as it filled. Once it stopped filling with water and began to wash on the normal cycle / heavy soil it seemed like there was barely any water inside the basket to wash the clothes. With all tested cycles working there is nothing I can diagnose today for repair.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Dripping Springs, TX 78620
Robert
Job Details: 10/07/2021
Arrived on call for complaint of not dispensing. Unable to duplicate.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Leander, TX 78641
Kayman
Job Details: 10/07/2021
Arrived onsite for washer not agitating. Upon inspection of the unit I found a stored error code for shifter fault. I accessed the shifter and found the arm had come disconnected from the splutch. I replaced the actuator and tested the unit in auto diagnostics. The unit is working as designed at this time and no leaks were detected during time of service. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Leander, TX 78641
David S
Job Details: 10/07/2021
"Arrived on site for fridges eights being out. Inspected the unit and work area. We found the top lights and freezer light out. We pulled the freezer light module and found the molex connector pins have become depined and we are unable to install a new module with the adapter.we called techline and spoke with Andy, we advised Andy of the situation and he provided sr#7731938542.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Lakeway, TX 78734
Leonardo
Job Details: 10/07/2021
"Arrived on site to test unit for UI issues, tested unit found UI connection not seeding correctly, secured connection, tested unit, unit working as designed,no leaks detected job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD612ESS01
Near West Lake Hills, TX 78746
Luis
Job Details: 10/07/2021
"Arrived on site for light issues. Diagnosed a defective left side fresh food led module,replaced module all leds working as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS01
Near Mustang Ridge, TX 78610
Kevin
Job Details: 10/07/2021
"Arrived on site and inspected refrigerator and found water dispenser is not working. Found fresh food water reservoir is frozen. Found temperature in fresh food section is set at 33?. recommended that temperature be raised to 40? until reservoir thaws or refrigerator can be unplugged and door left open. If This issue continues pre-order reservoir, job complete"
We serviced a
WHIRLPOOL OVEN
Model WFE320M0JS0
Near Burnet, TX 78611
Cliff
Job Details: 10/07/2021
Arrived on site to diagnose a range that is not cooking properly. Found oven sensor not wired properly and rewired sensor. All is working properly at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Austin, TX 78728
David Z
Job Details: 10/07/2021
"Arrived on site to diagnose refrigerator with ice and frost in the FC. On arrival customer advised me the door was left open. I let them know an open door creates air and moisture leaks and this causes the icicles and frost. Advised this will not da,age the unit and it just needs to be cleared out. Most of the frost was gone but the time I got there. Unit working as designed, advised on greasing rails if they make any noise due to moisture. Call complete."
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6HS00
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 10/07/2021
Arrived on site to install previously diagnosed part. Removed burner head and installed new burner head. Job completed.
We serviced a
KITCHENAID OVEN
Model KEBS109BSS00
Near Austin, TX 78759
David Z
Job Details: 10/07/2021
"Arrived on site to diagnose oven that has no power at console. On arrival found panel out, and buttons unresponsive. Unit failed while it was off. Removed console and tested thermal fuse. Found thermal fuse open. Replaced thermal fuse and verified unit is powering on and working as designed. Tested unit on bake and verified proper heating.
We serviced a
KITCHENAID OVEN
Model KOSE500ESS02
Near Cedar Park, TX 78613
David S
Job Details: 10/07/2021
Arrived on site for oven display not working. I the unit and work area. I found the thermal fuse open. I replaced the thermal fuse. I inspected the hinges and found them in good condition. I found the oven gasket flat and allowing air to pass through. I reshaped the oven gasket. I replaced the thermal fuse and the oven works as designed job complete.
We serviced a
WHIRLPOOL OVEN
Model WFE550S0HZ1
Near Buda, TX 78610
Leonardo
Job Details: 10/07/2021
"Arrived on site to test unit for buzzing sound,tested unit found error code F6E1, oven over temp, thermostat not reading correct ohms and control board, replaced control board and thermostat, tested unit to 350 degrees, unit running as designed job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Manor, TX 78653
Matthew
Job Details: 10/07/2021
Arrived onsite for refrigerator icemaker not producing ice. Upon arrival put unit in diagnostics and tested ice maker and fill. Harvest test passed but fill did not. Could here valve energize but no water. Disassembled ice compartment and found frozen fill tube. Thawed tube and tested. Heard slight sputtering during fill. Also noticed change filter light on. Filter could be effecting ice tray fill. Recommended customer replace filter. Unit is functioning properly. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFG371LVS1
Near Georgetown, TX 78628
Jonathan S
Job Details: 10/07/2021
"Arrived on site for range oven not igniting. Inspected unit and work area. Found 3 of the 4 burner caps incorrect Tested operation and found harness grounded to frame and spark not reaching burner. Will need to replace burner caps and harness. ; ordrng 1 WPW10169974 (cap-burner LR) and 2 WPW10183368/QTY2 (BURNER CAPS RF,LF)s and 1 WPW10701462 (harns-wire)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Round Rock, TX 78681
David S
Job Details: 10/07/2021
Arrived on site for ice maker not producing. We inspected the unit and work area. We spoke to the customer and found out the ice maker does work it just seems slow. We gained access to thebice maker and put it through a harvest and fill cycle. We found the ice maker working and filling as designed. We preformed a temp test in the freezer and found it at dropping below 2 degrees. We found the freezer packed full. I recommened setting the freezer temp the the coldest setting and to monitor the ice production. The unit is working as designed. Job complete.
We serviced a
AMANA RANGE
Model ACR4303MFW4
Near Smithville, TX 78957
Matthew
Job Details: 10/07/2021
Arrived onsite for range not reaching temperature. Upon inspection found sensor out of range at room temp. Replaced sensor and tested. Found unit still not reaching temperature and shutting off.
We serviced a
WHIRLPOOL COOKTOP
Model KCGC506JSS00
Near Andice, TX 78628
Jonathan S
Job Details: 10/07/2021
"Arrived on site for cooktop rear trim not aligned with side trim. Inspected unit and work area. Removed rear trim and found square and not damaged. Reinstalled trim and found same results. Pulled google image of model and found unit is designed that way. Shown customer image. Tested operation, all tested good."
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48QMS03
Near Salado, TX 76571
Lou
Job Details: 10/07/2021
"Arrived on site to inspect refrigerator FC lights and ice/water dispenser not working. Upon further inspection, The customer advised that at the previous service call, there was a pop and soon after the tech left, the FC lights and the dispenser stopped working. I tested voltage to the left FC door switch and found none. Tested the switch and it is good. Removed the main control and found a burn out spot in between the P4 & P5 connectors (photo). I removed and replaced the control kit and retested and unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
KITCHENAID DISHWASHER
Model KDTE104EWH0
Near Hutto, TX 78634
Jimmy J.
Job Details: 10/07/2021
Arrived on site for its not cleaning the dishes. Placed in diagnostics and got F9E1. Inspected diverter and it was secured properly. Tested diverter motor and it had failed. Removed sump and motor and installed new sump and motor. Ran through diagnostics again and it completed all cycles as designed. Heating element sizzled water. No leaks detected. Job completed.
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Elgin, TX 78621
Matthew
Job Details: 10/07/2021
Arrived onsite for washer making noise during spin. Upon arrival put unit in diagnostics and found no stored error codes. Ran auto test and heard squealing sound in spin. Isolated spin test and squealing was in the first 5-10 seconds of the spin then stopped. Found belt was slipping. Replaced cam for ware marks and belt. Tested unit and squealing went away. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDEM01
Near Bastrop, TX 78602
Matthew
Job Details: 10/07/2021
Arrived onsite for refrigerator not cooling in either section. Upon arrival unit was unplugged. Before plugging in connected unit to amp meter. Powered unit and recorded 7 amp while running. High amp draw suspected of sealed system issue. After about 15 minutes compressor was warming up. Checked RC evaporator compartment and found coils developing frost. Unit seemed to be cooling. Valve switched to FC and began to cool. Still running at 7 amps. Told customer that temperature would have to be monitored to confirm a sealed system issue or possibly electronic issues. Placed a bottle of water in freezer to monitor. Customer will call in the morning/afternoon to verify of bottle froze. If not a sealed system repair may be needed to replace the compressor . Ordering parts that may be needed. Will need AUTHO if moving forward.; ordrng 1 W10832994 (compressor) and 1 W11492867 (FC EVAPORATOR ) and 1 W11506635 (ACCESS VALVE ) and 1 WPW10143759 (dryer) and 1 WPW10608485 (evaporator)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX7355DHZ00
Near Georgetown, TX 78628
Jonathan S
Job Details: 10/07/2021
"Arrived site for refrigerator not dispensing water. Inspected unit and work area. Found off brand water filter in place. Removed water filter and installed bypass and found dispensing water. Found customer on home filtration system. Informed customer that he does not need filter in place due filtration. Unit tested good, no water leaks detected during service."
We serviced a
WHIRLPOOL MICROWAVE
Model KOCE900HSS02
Near Spicewood, TX 78669
Leonardo
Job Details: 10/07/2021
"Arrived on site to install previously diagnosed control board, appliance manager, and UI, installed parts UI is programmed incorrectly, unit still has error F6E8, need UI,fuse,electronic control board, light transformer and switch harness to complete job, need two techs at to remove oven, office to reschedule ; ordrng 1 W11325789 (Electronic control board) and 1 W11238401 (Light transformer) and 2 W11188752 (Fuse)s and 1 W11356970 (Wire harness) and 1 Twomenjob (Two men job)"
We serviced a
KITCHENAID MICROWAVE
Model KMHS120KPS0
Near Round Rock, TX 78681
Wesley
Job Details: 10/07/2021
Arrived onsite to replace vent fan. Found additional cooling fan not working causing the thermostat on the magnetron to fail. Advised customer on needed repair. Ordering cooling fan motor. Replaced control ; ordrng 1 W11230994 (Cooling fan motor)
We serviced a
KITCHENAID REFRIGERATOR
Model KFXS25RYMS4
Near Buda, TX 78610
Brandon
Job Details: 10/07/2021
"Arrived on site to replace evaporator, compressor, filter drier and coupler, after replacing, unit tested good.
We serviced a
WHIRLPOOL DRYER
Model WED7300DW2
Near Maxwell, TX 78656
Noah D
Job Details: 10/07/2021
"Arrived on site to inspect unit for not opening normally due to a broken handle. Upon inspection found the handle broken off causing issue, replaced handle and tested. Complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS04
Near Austin, TX 78750
David Z
Job Details: 10/07/2021
Arrived on site to follow up on refrigerator with no cool in RC. Replaced evap cover to resolve due to icing issue. Replaced and checked all fans and connections. Verified unit working as designed. Call complete.
We serviced a
KITCHENAID ICE MACHINE
Model KUID308ESS2
Near Austin, TX 78731
Luis
Job Details: 10/07/2021
"Arrived on site for thin ice. Ran diagnostics found weak water flow entering reservoir with filter removed,diagnosed a defective water valve. Replaced water valve ran diagnostics good water flow checked drainage good no leaks."
We serviced a
AMANA DRYER
Model NED4655EW1
Near Liberty Hill, TX 78642
Cliff
Job Details: 10/07/2021
Arrived on site to diagnose a dryer that was making unusual noise. Tested all parts and components and found no failures to unit at this time. No further repairs needed.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Liberty Hill, TX 78642
Cliff
Job Details: 10/07/2021
Arrived on site to diagnose a washer that is shaking during spin. Tested unit and found no failures to unit at this time and advised customer on best loading procedures and cycles to use for best performance. No leaks were found at time of service.
We serviced a
JENN-AIR OVEN
Model JJW2427DS00
Near Round Rock, TX 78664
Wesley
Job Details: 10/07/2021
Arrived onsite and found unit operating with stuck key error. Reset did not change function nor did securing harness. Will need console to repair. Office to reschedule. Office to reschedule.; ordrng 1 W11232102 (Console)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Georgetown, TX 78633
Lou
Job Details: 10/07/2021
"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I found some cubes in the ice bin and the freezer temp set at 4 on the door. Inspected the harness at the bottom left door hinge and it was good. Placed unit in diagnostics and tested the ice maker and it harvested as designed. Tested the fill tube and it failed. I checked the fill tube at the bottom left door hinge and found the tube frozen. Once I took the unit out of diagnostics, I set the temp settings to 2 and recommended that the customer allow the tube to defrost over the next few days and if they continue to have issues to schedule service at which time a new door will need to be ordered. I advised the customer that placing the FC settings above 3 will cause the tube to freeze. While inspecting the unit with the FC door open, the fill tube had already began to defrost. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model EL88TRRWS
Near Austin, TX 78747
Brandon
Job Details: 10/07/2021
"Arrived on site to replace defrost timer and bi metal, after replacing, unit tested good.
We serviced a
GE DRYER
Model GTD75ECSL0WS
Near Georgetown, TX 78626
Tommy
Job Details: 10/07/2021
"Arrived onsite for dryer not starting. Upon arrival found unit has correctly voltage coming on unit will attempt to start but voltage never leaves control unit does not spin nor heat, didnt find thermistors damaged stopping unit from heating. Ordering unit control as control is not communicating throughout machine.; ordrng 1 WE04X29098 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM00
Near Georgetown, TX 78626
Tommy
Job Details: 10/07/2021
Arrived onsite for refrigerator having defrost issue. Found upon arrival unit was struggling as thermistor and control were reading incorrectly.
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48QMS01
Near Austin, TX 78735
Luis
Job Details: 10/07/2021
Arrived on site for light issues. Found cam door to arm extension damaged screw hole stripped and damaged
We serviced a
WHIRLPOOL FREEZER
Model WZF34X18DW04
Near Kyle, TX 78640
Robert
Job Details: 10/07/2021
Arrived on call for complaint of ice buildup bottom center. Found the door defective seal track miss shaped not allowing door to seal properly. Ordered replacement door. ; ordrng 1 W10746783 (Door)