Service History 368 - Appliance Express

We serviced a

MAYTAG WASHER

Model MVWB850WQ1

Near Georgetown, TX 78626

Paul

Job Details: 05/01/2023

Arrived onsite for a washer making loud noise in the spin cycle. I found the bearings bad. I installed the kit and tested the machine. All is working as designed. There were no water leaks present at the time of service. Call complete.

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near Austin, TX 78737

Kevin

Job Details: 05/01/2023

"Arrived on site and inspected washer and found Customer experiences water on the floor. Found old style tub Ring is Still present, Per service pointer new tub ring will solve the issue. Will order replacement; ordrng 1 W11590590 (Tub ring)"

We serviced a

KENMORE REFRIGERATOR

Model 253.4472311

Near Georgetown, TX 78633

Gerry C

Job Details: 05/01/2023

253.44723110 Arrived to instal previously diagnosed and ordered part. I removed and replaced the cold control and tested. The unit resumed all normal operations. No leaks observed during service. Warranty applied to service. used 1 5304492453 (Thermostat) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM01

Near Marble Falls, TX 78654

Lou

Job Details: 05/01/2023

"Arrived on site to inspect refrigerator no cool. Upon further inspection, I found the unit not cooling and when I opened the fresh foods door, the evap fan came on and I could hear the compressor kick on. I pulled the unit out and tested amp draw to the compressor and found it at 1.56amps. I found the evaporator with no frost pattern and when I would press the fresh foods door switch closed, the fans would turn off. I removed and replaced the UI control and retested and found the compressor continued to fail, but the unit fans would turn on when the door was closed. I am ordering the compressor, UV dye drier, access valve, evaporator, NITROGEN, R600 kit. Unit left unplugged for safety and no water leaks observed during service.; ordrng 1 W10507884 (Compressor kit) and 1 W11459354 (Evaporator) and 1 WPW10143759 (UV dye drier) and 1 Tj90sf8404 (Access valve) and 1 R600KIT (R600 KIT) and 1 NITROGEN (NITROGEN) and 1 CNOTE (2 HOUR JOB)"

We serviced a

KITCHENAID RANGE

Model KODE500ESS05

Near Georgetown, TX 78633

Gerry C

Job Details: 05/01/2023

"KODE500ESS05 Arrived to inspect code. I verified an instance of F9E0 stored in memory, but it had cleared itself prior to our arrival and the unit was fully functional. I tested within user mode and the unit operated both ovens as designed, simultaneously, which is the highest current that the unit can draw during use. The customer had experienced significant water leaks due to storm damage

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Blanco, TX 78606

Andrew

Job Details: 05/01/2023

Arrived on site to test unit for not cooling properly. Found compressor was not running on arrival. Evap and condenser motors working as designed. Also found FC door switch is broken. Replaced start device and compressor kicked on and pulling .9amps. Cleared condenser of excessive build up. Needing 3-prong FC door switch and silicone. ordrng 1 W11396033 (FC door switch) and 2 W10841140 (Silicone)s

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Austin, TX 78749

Kevin

Job Details: 05/01/2023

"Arrived on site and inspected washer and found no issues, lid is latching properly and washer will complete a diagnostic cycle. Sent video to KB/service management.

We serviced a

MAYTAG WASHER

Model MHW5630HC2

Near Killeen, TX 76542

Tyler

Job Details: 05/01/2023

"Arrived on site for washer not completing cycles, or spinning cloths out all the way. Up I. Arrival I confirmed issue but found no errors in diagnostics. After extensive questioning about customer complaint I found the cause of failure to be within the ui and ACU. Ui is changing its display at complete random times as well as starting then saying cycle is over as soon as it starts. Documented findings with tech-line Leon sr#7736298446. Will need to order W11325569 console ui chrome shadow, ACU W11322901 and I rescheduled customer for 05/08/23 to complete repairs.; ordrng 1 W11325569 (Ui chromes shadow) and 1 W11322901 (Acu)"

We serviced a

WHIRLPOOL OVEN

Model KOSE500ESS01

Near Georgetown, TX 78633

David Z

Job Details: 05/01/2023

Arrived on site to follow up on oven that was not heating. Removed rear panel and tested the thermostat and found it open. Replaced thermostat and tested unit. Verified proper heating function.

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Killeen, TX 76549

Tyler

Job Details: 05/01/2023

Arrived on site for washer not working. Upon arrival confirmed complaint and found tub leaning to the front right again and found front right suspension rods holder had cracked in half and tub dropped. Found no structural damage to tube or motor or undercarriage parts. Found otter cabinet damaged. Called techline and reported findings. Was instructed to replace suspension rods and outter cabinet due to structural damage of cabinet preventing a safe repair. Andrew sr#7736296059. Office to reschedule once availability of parts is known.; ordrng 1 W10478060 (Cabinet (white)) and 1 W10215098 (Cabinet brace) and 1 W11417173 (Rear panel) and 1 W11226768 (Suspension rods)

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Cedar Creek, TX 78612

Joe Z

Job Details: 05/01/2023

"Arrived on site for will not shut off. Upon arrival test unit . Unit is tumbling but not heating, and timer is not advancing. Test polarity and is not correct. Getting 120 from L1-N and 120 from L2-N, but only getting 2 v from L1-L2. Job complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Waco, TX 76705

Jonathan M

Job Details: 05/01/2023

"Arrived on site for a refrigerator that stopped cooling and has lights out in the refrigerator section. Inspected unit and work area. The customer advised that the unit had completely restored itself Thursday last week and has been running but the deli pantry user interface will not turn on. did confirm the customers complaint and attempted to remove the deli user interface. Found it completely soaked in water and all the terminals rusted. Found one wire, even separated from the connector at the door. Ordering the stainless deli drawer and will return with the rest of the parts. The office will need to contact the customer about a return date or due to an out of stock and PSP item.; ordrng 1 W10815669 (Stainless pantry door)"

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS20

Near Georgetown, TX 78633

Gerry C

Job Details: 05/01/2023

"KOCE500ESS20 Arrived to inspect temperature issue reported by inspector. I found and removed a 30 offset and started a 350?F manufacturer approved test, with an internal temperature of 240 (unit was used prior to arrival) and the unit claimed preheat at 380?. Cycling temperatures were 325, 375 on the dot and the unit averaged at 350. After discussing the issues with the customer, they had said that the unit was too hot prior to the service and they were having to set lower than recommended temperatures. Operational test good."

We serviced a

JENN-AIR DISHWASHER

Model JDPSS246LL0

Near Georgetown, TX 78633

David Z

Job Details: 05/01/2023

"Arrived on site to diagnose dishwasher throwing F7E2 error. Ran diagnostic and found F7E2, F8E1 errors for fill valve and wash motor. I tested in diagnostic and immediately after fill the drain kicks in and throws F7E2 error. If you try to run ANY normal cycle the unit does not fill. Found 16.5 ohms between all terminals to motor. Fill Valve Electrical issues will stop the wash motor and cause errors, and unit does not fill and behave like a normal wash motor failure. Ordering fill valve / control to be replaced first, then wash motor if needed. Never heard fan come on either. Office to schedule when all parts in hand. ; ordrng 1 W11414073 (Vent) and 1 W11572097 (Control) and 1 W11434044 (Inlet Valve)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WSF26C2EXF01

Near Georgetown, TX 78633

Gerry C

Job Details: 05/01/2023

"WSF26C2EXF01 Arrived to inspect door closing issue and chassis leaning. I found the unit required chassis squaring and leveling and the door closer cams, left and right and upper and lower, were all worn away. I retrieved the cams fro our warehouse and returned to instal the parts. The unit resumed all normal operations and the doors closed as designed with the cams installed and the chassis setup corrected. No leaks observed during service.

We serviced a

JENN-AIR RANGE

Model JDRP648HM01

Near Horseshoe Bay, TX 78657

Lou

Job Details: 05/01/2023

"Arrived on site to inspect range ovens not heating. Upon further inspection, I tested both range ovens and neither were heating and I could not hear the relay click on either control. Pulled the unit out and tested voltage at the wall and got 250V. Tested voltage at the elements and got 0 volts. The UI was chiming when the unit was supposed to be turning on. I checked the control and all molex connectors were connected to the control. Customer advised the grill knob would not turn the grill on properly. I tested and found the knob not turning the grill on correctly and found the stem broken. I am ordering the grill knob, main ACU, expansion control, and UI. Office to schedule return service due to the availability of parts. Cooktop burners operating as designed and no gas leaks detected during service.; ordrng 1 W11328373 (Main control) and 1 W11317945 (Expansion control) and 1 W11492266 (User interface) and 1 W11328010 (Grill knob)"

We serviced a

LG REFRIGERATOR

Model LFX25975ST/03

Near Georgetown, TX 78633

David Z

Job Details: 05/01/2023

"Arrived on site to diagnose refrigerator throwing a 1r error. On closer inspection error looks like it may be a communication error to the keypad. Customer said they has new floors installed, and when unit was returned and plugged in they saw a spark / flash from the dispenser area. Only thing in the unit that works are the lights. Dispenser sounds shorted if you try and run it, unit not cooling either. Unit likely just shorted when it was plugged in and can not be repaired. Advised Ray of findings. Call complete."

We serviced a

KITCHENAID MICROWAVE

Model KMBS104ESS02

Near Cedar Park, TX 78613

Maurice R

Job Details: 05/01/2023

"Arrived onsite for MW button not working. The issue is the same as the first time, I called and speak to Justin and after Troubleshooting he said replace the UI again. I tried a different control board but did not fix the issues.Ordering a ui and the board for the ui. Called and talked to Justin at WP Tech line and he suggested to remove the ui again. Sr7736292904; ordrng 1 W10891907 (Ui control board) and 1 W11197501 (Ui)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Georgetown, TX 78626

Paul

Job Details: 05/01/2023

Arrived onsite for a no cool refrigerator and the fan is not running. I found the cooling turned off on the user interface. The customer stated the icemaker had stopped working. I found the ice maker tray thermistor open. I checked the thermistor at the icemaker and found it good. Upon further inspection I found the thermistor harness broken right at the bottom of the door. The door would need to be replaced to correct this. The customer stated they would just use ice trays.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Austin, TX 78701

Matthew

Job Details: 05/01/2023

"Arrived onsite for unit not cooling in either compartment. Upon arrival found no frost pattern on evaporator. Can hear refrigerant noises in lines. Compressor only slightly warm to the touch. Appears to have inefficient compressor. Ordering Sealed system repair. Ordering 2 hrs, compressor, nitrogen, dryer and access valve. Copper cap tube. Office to reschedule. Unit is second floor bank. ; ordrng 1 W11635510 (Compressor) and 1 W11506635 (Access valve) and 1 WPW10143759 (Dye dryer) and 1 Nitrogen (Nitrogen) and 1 R600 (R600) and 1 2hr (2 hr)"

We serviced a

AMANA REFRIGERATOR

Model ASI2575GRS08

Near Marble Falls, TX 78654

Lou

Job Details: 05/01/2023

"Arrived on site to inspects refrigerator no cool. Upon further inspection, I found the unit cooling but not reaching set temps. I found a large amount of frost on the FC evap cover. I checked the left FC door gasket at the bottom right corner at the middle mullion and found a gap in the gasket. Using a straight edge, I found the mullion is bowed at the bottom where the gasket is supposed to seal. I contacted techline and spoke to Ed and advised of the complaint and my findings. Ed provided a text message and I provided photos of my findings. Ed advised that the unit is non due to the mullion bowing at the bottom and provided SR#7736303215. I advised my customer of my conversation with tech support and advised the manufacturer would be in contact with the, within 3-5 business days with a resolution. No water leaks observed during service, job completed."

We serviced a

KITCHENAID MICROWAVE

Model KOCE507ESS20

Near Austin, TX 78759

Wesley

Job Details: 05/01/2023

Arrived onsite and found unit oiled not engage switches but install was perfect and door tension is good. operating with failed switch assembly. Ordering switches to repair. Advised customer on diagnostics.; ordrng 1 W11033422 (Switch harness)

We serviced a

WHIRLPOOL DRYER

Model WED8000DW4

Near Marble Falls, TX 78654

Lou

Job Details: 05/01/2023

"Arrived on site to inspect dryer not heating. Upon further inspection, I tested the unit and found no heat to the unit. I verified voltage at the wall (250V). Disassembled the unit and tested the element, cutoff, thermostat and fuse and found the element was defective. Removed the element and found the coils were broken. I removed and replaced the element and cleaned the lint from the unit (before after photos) and reassembled. Retested and unit is operating as designed. No lint observed at the end of service, job completed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF707ESS01

Near Austin, TX 78759

Wesley

Job Details: 05/01/2023

Arrived onsite for door closure issue and determined the fresh food evap frozen through causing the deli drawer to pop the left fridge door open. Customer will defrost unit in preparation for repair. Ordering evap fan harness and cover and main control and UI. Also ordering drip pan and silicone to seal drain. ; ordrng 1 W11033168 (Fan) and 1 W11211387 (Cover) and 1 W11457241 (Drain pan) and 1 W10843055 (Control) and 1 W11089931 (Ui) and 1 W10841140 (Silicone)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ02

Near New Braunfels, TX 78130

Andrey

Job Details: 05/01/2023

"Arrived on site to test unit for not cooling, tested unit found evaporator completely frozen over, defrost heater is not engaging in diagnostics, defrosted top of evaporator and found heater is good, replaced evaporator motor harness and control, tested evaporator fan and heater are now engaging, advised customer to keep unit unplugged for 24- 48 hours, to allow unit to defrost properly, job completed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Buda, TX 78610

Andrey

Job Details: 05/01/2023

"Arrived on site to test unit for replacement gasket not molded to place properly, heated gasket with heat gun, molded gasket to perfect state images provided, customer not happy that new gasket in more puffed up then the old, assured customer that gasket is not leaking hot air in to unit, demonstrated to customer that there is not light shining through, and it will that some time for right RC gasket to flatten like the left side, customer will wait and see, at this time job complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS01

Near San Marcos, TX 78666

Andrey

Job Details: 05/01/2023

"Arrived on site to replace previously diagnosed UI, main control board, HV control, LED control, Deli UI, RC/ FC evaporator motor harness, drain pan, deli drawer harness, disassemble unit and found auger motor and damper ceased up do to rust and will also need to be replaced, replaced all parts listed,tested unit, all fans are engaging, evaporators developed good frost patterns, unit is now running as designed, no leaks detected job complete"

We serviced a

AMANA REFRIGERATOR

Model ART308FFDM10

Near San Marcos, TX 78666

Andrey

Job Details: 05/01/2023

"Arrived on site to test unit for cooling issues, tested unit found excessive amount of frost is FC and and return air vent completely frozen, inspected gaskets and found RC gasket has popped out creating warm air leak into RC creating this issue, inspected gasket and found it in good condition, added sealant behind gasket to secure it in place to prevent this from happening again, advised customer to unplug unit for 24-48 hours to allow unit to completely defrost, job complete"

We serviced a

KENMORE WASHER

Model 110.3163361

Near Manor, TX 78653

Matthew

Job Details: 05/01/2023

Arrive onsite for F5 error code. Upon arrival inspected unit. Found latch ticking and error on display. Replaced latch. Tested unit and unit is functioning properly. Job complete.

We serviced a

JENN-AIR FREEZER

Model JBZFL18IGX00

Near Waco, TX 76712

Jonathan M

Job Details: 05/01/2023

Arrived on site for a refrigerator. That is not making ice. Inspected unit and work area. Did confirm the customers complaint and found the icemaker would not harvest even when attempting to adjust the icemaker. Replaced the icemaker and tested unit. Unit is working and operating us designed. Call complete.

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near McGregor, TX 76657

Jonathan M

Job Details: 05/01/2023

"Arrived on site for a dryer that will not advance. Inspected unit and worked area. The customer advised that she just bought this unit and it has not ever advanced cycles. Remove the top cover, accessing the timer and found one of the plugs leading to the timer switch disconnected. Connected the timer switch and tested the unit. The unit began to work and operate as designed. Call complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT316SFDM02

Near Gatesville, TX 76528

Jonathan M

Job Details: 05/01/2023

"Don site for a refrigerator. That is not cooling properly. Inspected unit and work area. Found ice buildup on the back wall. Indicating a defrost issue. Remove the evaporator cover and found frost up on the top. Found the evaporator fan not running. The customer advised that ever since theyve bought this unit, theyve had to Swap stuff in their freezer every 12 hours to get stuff to freeze or refreeze due to warm temperatures in the freezer and have had the refrigerator floating between 42?F and 56?F depending on the time. The customer advised that she has had so many issues within her RV that she just has now finally getting around to the refrigerator. checked Continuity through the defrost by metal and found it closed, indicating a good defrost by metal. Check resistance from the harness to the heater and found it registering 46 ohms of resistance. I replaced the evaporator motor and tested unit. Unit begin to call and operate as designed. Call complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WSR57R18DM03

Near Johnson City, TX 78636

Andrew

Job Details: 05/01/2023

Arrived on site and replaced previously diagnosed evap and compressor. Vacuumed system and held pressures for 20mins. Charged to specs and allowed entire evap to develop frost. Unit is currently working as designed and no signs of refrigerant leaks. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Blanco, TX 78606

Andrew

Job Details: 05/01/2023

Arrived on site to test unit for not cooling. Found compressor kicking in and out. Evap and condenser motor working as designed. Replaced run cap and start device. Compressor kicked on and pulling .9amps. Advised customer to monitor and if issue persists recommend compressor replacement. No leaks detected. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Killeen, TX 76542

Tyler

Job Details: 04/28/2023

Arrived on site for refrigerator intermittently making ice. Upon arrival confirmed issue and found ice had frozen together in bucket to airflow restriction in fc. Found ice maker also stalling during harvest and replaced it. Tested and found. No leaks and unit working as designed. Call complete

We serviced a

WHIRLPOOL DRYER

Model WGD5010LW3

Near Round Rock, TX 78665

David Z

Job Details: 04/28/2023

"Arrived on site to diagnose dryer that is not drying clothes, with some water on the floor. I examined the unit and found it is heating, but it's not venting at all. Air is blowing out of the lint duct when running, indicating clogged vents. I disconnected the vent hose and confirmed proper ventilation with hose disconnected. Advised customer to have vents cleaned to resolve. Unit working as designed. Repair completed."

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Austin, TX 78728

David Z

Job Details: 04/28/2023

"Arrived on sits to diagnose dryer that is not fully drying. Examined and ran unit. Found unit heating and cycling properly. I verified good venting present. Advised customer to try different cycle settings, and to try the timed dry setting for a more accurate dry over the auto sending cycles. I replaced the timer in the event it was shutting off early. Unit working as designed woth no other mechanical failures present. Repair completed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Georgetown, TX 78628

Lou

Job Details: 04/28/2023

"Arrived on site to inspect dishwasher error codes. Upon further inspection, I placed the unit in diagnostics showing no error codes. I removed the toeplate and drip pan and found water in the pan. I removed the switch assembly from the pan and continued with testing. While testing and monitoring the spill tubes, I found the left front leg not lowered to the floor and the unit was rocking and tilting forward. When I pulled the unit forward, some water came out of the left spill tube. I lowered the left leg and leveled the unit and retested and unit is operating as designed. I was unable to get the switch pad completely dry so I removed and replaced the switch assembly. Resembled the unit and all Id operating as designed. No water leaks observed at the end of testing, job completed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Andice, TX 78628

Lou

Job Details: 04/28/2023

"Arrived on site to install previously diagnosed and ordered part. Due to the sump/motor assembly making groaning noises during wash, I removed and replaced the assembly and tested. Unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Austin, TX 78748

Kevin

Job Details: 04/28/2023

"Arrived on site and found strike is broken and rotor bolt has worked itself off and is on the floor. After replacing strike and reinstalling rotor washer will now complete a diagnostic cycle, job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model MDB9979SKZ0

Near Austin, TX 78738

Scott

Job Details: 04/28/2023

"Arrived on site ,replaced sump and motor . Ran diagnostics test wash . Unit passed . No water leaks detected at this time . Job complete"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near The Hills, TX 78738

Scott

Job Details: 04/28/2023

"Arrived on site . Replaced wash plates and cap. Ran diagnostics, all checked normal . Ran load with couple towels and some gym wear the ran drain and spin cycle . Showed customer while in spin . No noises detected at this time. Job complete ."

We serviced a

AMANA DISHWASHER

Model ADB1400AMS0

Near Austin, TX 78748

Kevin

Job Details: 04/28/2023

"arrived on site and replaced wash motor and dishwasher is now running properly, discussed rinse aid usage, correct detergent usage, running hot water at sink before starting dishwasher and drying expectations. Dishwasher is now operating properly, job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM03

Near Austin, TX 78703

Matthew

Job Details: 04/28/2023

Arrived onsite for customer complaint that veggies (greens) are getting soggy in the crisper drawers. Temperatures are in line. Called tech line for assistance. Tech Recommended keeping temperature at recommended and moving drawer controls all the way to vegetables setting. Provided SR#7736287689. Customer mentioned that greens condensate so mush that Water pools/condensates in the drawer. Customer not happy with recommendations. Gave customer Whirlpool customer service Contact info.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ00

Near San Marcos, TX 78666

Luis

Job Details: 04/28/2023

Arrived on site found damaged left side fresh food door replaced defective door

We serviced a

MAYTAG DRYER

Model MEDB835DW4

Near Austin, TX 78737

Kevin

Job Details: 04/28/2023

"Arrived on site and replaced heating element diagnosed on previous visit, after replacing dryer is heating properly, took 1 picture. Job complete"

We serviced a

WHIRLPOOL DRYER

Model NED4655EW1

Near Lockhart, TX 78644

Andrey

Job Details: 04/28/2023

"Arrived on site to test unit for not heating, customer stated that it takes 3-4 cycles to dry clothes, preformed vent test and it failed, unit is heating , advised customer to contact apartment management and have the restriction cleared, advise customer not to run unit until this issue is resolved, job complete"

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near Liberty Hill, TX 78642

Maurice R

Job Details: 04/28/2023

Arrived on site for Handel on door loose. On inspection the handle on the right side of the door had come loose. Pulled the door off and unassembled the door to gain access to the bolt. Tighten the bolt up and reinstalled the door. The unit is operating as designed. No gas leaks detected during service.

We serviced a

WHIRLPOOL REFRIGERATOR

Model JBS42E22L00

Near Liberty Hill, TX 78642

Maurice R

Job Details: 04/28/2023

Arrived onsite for refrigerator leaking. On inspection found a small ice ball on the shelf below the icemaker. Called and talked to Austin and we came up with the icemaker is causing the ice ball from ether from over filling the tray or the tray is leaning to one side. On further inspection found the ice maker was leaning to the left. Installed new icemaker and called for water. I saw no leaking from the icemaker after the call for water. Informed the customer that if the ice ball comes back to give us a call. Next is to replace the fill tube. Sr7736287703

We serviced a

WHIRLPOOL COOKTOP

Model WCE55US6HB00

Near Lorena, TX 76655

Jonathan M

Job Details: 04/28/2023

"Arrived on site for a cooktop that wont turn on the warming zone elements. Inspected unit and work area. Attempted to test the warming zone element and found the unit come on and work as designed. The customer advised they werent sure if it was supposed to get up to a higher temperature, but I did inform them that this element is not meant to reheat but just to keep warm. The unit is working as designed. Call complete."

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW3

Near Temple, TX 76502

Jonathan M

Job Details: 04/28/2023

Rodon site for a washing machine that has a broken strike. Inspected unit and work area. Confirmed the customer complaint and replace the strike. The unit began to work and operate as designed. Call complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT530HAMM0

Near Austin, TX 78744

Matthew

Job Details: 04/28/2023

Arrived onsite to replace damaged tub. Replaced tub and pads. Replaced parts and tested. Unit is functioning properly. No leaks present at this time. Job complete

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Leander, TX 78641

Maurice R

Job Details: 04/28/2023

"Arrived to install previously diagnosed parts. Installed the dispenser into the unit, tested the unit in diagnostics mode and it dispensed rinse aid durable the diagnosis mode. No water leaks detected during service."

We serviced a

WHIRLPOOL RANGE

Model WEG750H0HZ2

Near West Lake Hills, TX 78746

Joe Z

Job Details: 04/28/2023

Arrived on site to install previously ordered parts. Replaced igniter WPW10324262 and test unit. Unit is operating as designed . No leaks present at this time.

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD608ESS01

Near Austin, TX 78731

Joe Z

Job Details: 04/28/2023

Arrived on site to install previously ordered parts. Replaced control WPW10200659 and control WP2318054. Test unit and is now operating as designed. Job complete

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Killeen, TX 76549

Tyler

Job Details: 04/28/2023

"Arrived on site for dryer not stopping. Upon arriving I confirmed complaint then verified unit had a stable power supply. Found after disassembly of console, that timer motor harness wasnt locked in place allowing timer to rotate knob automatically. Corrected harness issue and tested unit. Found dryer timer operating as designed without failure and reported findings to safety team Sr#7736265769. Call complete"

We serviced a

KITCHENAID VENTHOOD

Model KXD4636YSS6

Near Austin, TX 78732

Paul

Job Details: 04/28/2023

Arrived onsite for a down draft vent hood that the vent motor stopped working but the unit does raise and lower. I found the blue neutral wire in the molex connector down at the motor had backed out of the connector because it was never locked in place. I snapped the wire in the connector and the fan is working as designed. Call complete.

We serviced a

KITCHENAID RANGE

Model KFGG500EWH0

Near Austin, TX 78750

Paul

Job Details: 04/28/2023

Arrived onsite for an oven that is running about 25 degrees cold. I tested the oven at 350 degrees and found it averaging 320 degrees. I put a 30 degree offset in the control and tested it. The oven is averaging 348 degrees and is working as designed. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Round Rock, TX 78681

Lou

Job Details: 04/28/2023

"Arrived on site to inspect refrigerator door gasket torn. Upon further inspection, I found the right RC door gasket badly torn. I removed and replaced the gasket and using my heat gun, I shaped it before installing. Once installed, I checked for any gaps/air leaks and found none. Recommend leaving the right door closed for a few hours to allow the gasket to mold the chassis. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Austin, TX 78754

Kimo

Job Details: 04/28/2023

Arrived onsite for a DW that is not running. Upon inspection I found that the unit is not running. I replace the sump&motor and tested the unit and found that unit operated as designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS07

Near San Marcos, TX 78666

Luis

Job Details: 04/28/2023

"Arrived on site for freezing in fresh food and frost in freezer. Found large gap between gasket and cabinet on right side removed freezer door found gears misaligned to slides,adjusted gears reinstalled freezer door,checked door operation good good seal to cabinet. Removed damper cover,closed damper and unplugged harness found cold air migrating around damper housing,replaced damper control and sealer to gaps checked damper area with damper closed no air migrating out around housing,reassembled unit."

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ4

Near Austin, TX 78754

Kimo

Job Details: 04/28/2023

Arrived onsite to install previously diagnosed part. Upon arrival i installed the new console and tested unit and found unit operating as designed. Job complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Austin, TX 78737

Scott

Job Details: 04/28/2023

"Arrived on site ,replaced icemaker . Powered unit off . Ran harvest and fill test . No new errors . No water leaks detected at this time. Job complete"

We serviced a

SAMSUNG WASHER

Model we402nv/a3

Near Austin, TX 78737

Scott

Job Details: 04/28/2023

Arrived on site as KB helper . Job complete

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near Round Rock, TX 78665

Gerry C

Job Details: 04/28/2023

"WFG505M0BS3 Arrived to inspect constant ignition. I found the unit was operating when I plugged it in and it had been unplugged for several days. The switches had gotten wet or incorrectly timed and after a few days of drying out, the issue resolved on its own. I inspected the contacts and found no permanent damage. Operational test good, no gas leaks detected during service."

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near New Braunfels, TX 78130

Andrew

Job Details: 04/28/2023

"Arrived on site and replaced previously diagnosed gearcase, slider, clutch, rotor, stator and suspension. Calibrated unit and ran diagnostics with no issues. No leaks detected. Job complete."

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near New Braunfels, TX 78130

Andrew

Job Details: 04/28/2023

"Arrived on site to test unit for no power. Unit was unplugged on arrival. Plugged unit in and completed diagnostics with no issues. Found error f2e2(HMI disconnected) checked connections and all were secured properly. Replaced UI as a precautionary, unit working as designed. Advised to download app and connect to WiFi. No leaks detected. Job complete."

We serviced a

WHIRLPOOL ICE MACHINE

Model KUIX535HPS01

Near Canyon Lake, TX 78132

Andrew

Job Details: 04/28/2023

Arrived on site to test unit for noise when draining and not sensing proper water levels in reservoir. Replaced external pump and recirculating pump. Unit working as designed. No leaks detected. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ02

Near Canyon Lake, TX 78132

Andrew

Job Details: 04/28/2023

"Arrived on site to test unit for randomly stopping when dispensing crushed ice. Replaced auger motor, unit now working as designed. No leaks detected. Job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS03

Near New Braunfels, TX 78130

Andrew

Job Details: 04/28/2023

Arrived on site to test unit for condensation on outer left wall of cabinet. Reported findings with Techline and was advised to have customer contact trade team. Provided customer phone number and SR. Job complete. SR#7736283117

We serviced a

KITCHENAID ICE MACHINE

Model KUID508ESS1

Near Georgetown, TX 78633

Gerry C

Job Details: 04/28/2023

"KUID508ESS1 Arrived to instal previously diagnosed and ordered part. I removed and replaced the bin sensor and tested. Operational test good, no leaks observed during service."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS09

Near Round Rock, TX 78665

Gerry C

Job Details: 04/28/2023

"WMH31017HS09 Arrived to inspect noise during use. The microwave would make a loud vibration, intermittently during use. I found the filter had been damaged at some point and was rattling against the lower panel during operation. Operational test of other operations of the unit were as expected."

We serviced a

WHIRLPOOL DRYER

Model WED7500GC0

Near Georgetown, TX 78628

Lou

Job Details: 04/28/2023

"Arrived on site to inspect dryer noises. Upon further inspection, the customer advised the unit will make a loud screeching noise. Tested the unit with a load of towels and after approximately 3-5 mins I heard a quick screeching noise and it stopped I removed and replaced the dryer repair kit-4 rollers, tension pulley roller and belt and tested. Unit is operating as designed. No lint observed during service, job completed."

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Waco, TX 76708

Jonathan M

Job Details: 04/28/2023

"Arrived on site for a washer that is not agitating. Inspected unit and work area. The customer advised that the unit has not been working for the past two weeks and will not complete cycles. Ran it through diagnostics and ran the unit through an auto test. Found that when the unit was trying to agitate, it would spend the whole basket. Check underneath the washer and found the slider broken. As I was replacing the slider, found rust on the gearcase and attempted to wipe it clean. Reassembled the unit and tested it. Found that the slider was still having a hard time shifting on the gear case. I advise the customer that the gear case would need to be replaced as well.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Pflugerville, TX 78660

David Z

Job Details: 04/28/2023

"Arrived on site to diagnose refrigerator that is not cooling on RC side. Examined unit and found evaporator frozen over due to not defrosting. Found the brown wire for the defrost heater was unplugged from the connector. Resecured and ran heater in diagnostic mode. Verified unit working as designed. completed."

We serviced a

WHIRLPOOL WASHER

Model WFW8640BW2

Near Austin, TX 78757

David Z

Job Details: 04/28/2023

"Arrived on site to follow up on washer that was throwing suds codes and F3E1 for pressure system. I tested the unit and found it slow to unlock the door, and filling to minimum water levels. Previous technician noted that the drain pump was also hesitant to run after changing pressure Switch. I recommended to customer that we replace the main control. There were no suds present in the washer at all during the cycles, and gets the affresh cleaning regularly. Customer approved of control replacment. Replaced control and tested. Repair completed, no leaks found."

We serviced a

JENN-AIR ICE MACHINE

Model JIM158XYRS2

Near Austin, TX 78759

David Z

Job Details: 04/28/2023

"Arrived on site to install new external drain pump to resolve unit not draining. Drained with shop vac and replaced ext drain pump. Tested and verified unit is now draining as designed.Repair completed, confirmed no leaks."

We serviced a

WHIRLPOOL RANGE

Model WFE540H0ES1

Near Austin, TX 78744

Kevin

Job Details: 04/28/2023

"Arrived on site and replaced heating element diagnosed by previous technician. Bake cycle is now working properly, took one picture.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Buda, TX 78610

Kevin

Job Details: 04/28/2023

"Arrived on site and found washer is in a dog kennel, explained that this unit is not meant for a commercial setting. Gearcase is leaking oil and would need a complete rebuild, job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model wrt106tfdw02

Near Austin, TX 78705

Matthew

Job Details: 04/28/2023

Arrived onsite and confirmed locked compressor. Tapped into system and found no refrigerant in system. Used nitrogen to check for possible leaks. Ran nitrogen and heard hissing from evaporator compartment. Exposed evaporator and found nitrogen blowing out black sludge from system. Took pics and called tech line. Spoke to Austin -SR#7736288995.

We serviced a

MAYTAG WASHER

Model MHWE201YW00

Near Austin, TX 78703

Matthew

Job Details: 04/28/2023

"Arrived onsite for washer not spinning clothes out at the end off the cycle. Ran diagnostics and found no stored error codes. Tan auto test and all passed. Ran normal load with 5 towels and unit skipped spin cycle. Ran drain and spin and again skipped the spin. Unit would just come to a stall when should be spinning. Spoke to SW. due to intermittency and unit functioning in test mode but not normal load recommendations are for Pressure sensor and control, 2 man needed.

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Austin, TX 78702

Matthew

Job Details: 04/28/2023

Arrived onsite for dryer vent coming off. Upon arrival inspected unit. Vent hose was in rough shape but was also in excess of 6 feet. Trimmed hose to fit and adjusted. Reconnected and tested. Unit is now ventilating properly. Job complete

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Briarcliff, TX 78669

Scott

Job Details: 04/28/2023

Arrived on site for washer making noise . Found oil leaking badly from case Job complete. No water leaks detected

We serviced a

FRIGIDAIRE FREEZER

Model FFFU20F1UW

Near Lockhart, TX 78644

Andrey

Job Details: 04/28/2023

"Arrived on site to test unit for smelling bad , tested unit for drain pan full of moldy water, customer left door open far a while and unit completely defrosted and continued to melt the frost it was trying to create filling drain pan completely, removed water and inspected evaporator, evaporator has a good frost pattern and is cooling properly

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Cedar Park, TX 78613

Paul

Job Details: 04/28/2023

Arrived onsite for a refrigerator to replace the previous diagnosed parts. I replaced the Orion control and disconnected the P8 connector. I powered the unit up and tested voltage between P8-5 and P8-6 and had 12VDC. I started replacing the first LED and found there was no way to get to the release tabs so I had to break the light out. After getting the light out I found no play in the wires to the molex connector to be able to connect the new light in correctly. I called techline and spoke with Steve 7736186490.

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FFHS2311LBSA

Near Leander, TX 78641

Maurice R

Job Details: 04/28/2023

Arrived onsite for fridge freezing up. On inspection the moulin is 1/4 set back from the top of fridge. That is causing a air gap and making the freezer have frost issues. The evap fan was not blowing cold air over to the rc side and the control board was flashing a h1. Got the unit to stop flashing the H1

We serviced a

WHIRLPOOL RANGE

Model MER5550AAW

Near Waco, TX 76708

Jonathan M

Job Details: 04/28/2023

"Arrived on site for a range that is flashing an F1 code, has a broken handle, and will not lock the door. Inspected unit and work area. Did confirm all three complaints and found the door trim also broken. Found the control flashing between an F1 and an F9 error code. Checked resistance on the temperature sensor and found it within range. Ordering the control, handle, door, trim, and door latch for repair. The office will need to contact the extended warranty due to multiple parts and contact the customer for reschedule date if parts can be found.; ordrng 1 12001626 (Main control) and 1 WP74003653 (Door trim) and 1 74003620 (Handle) and 1 74003559 (Door lock assembly)"

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC2

Near San Marcos, TX 78666

Andrey

Job Details: 04/28/2023

"Arrived on site to test unit for not draining, tested unit found drain pump engaging and disengaging

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAHZ0

Near Austin, TX 78727

David Z

Job Details: 04/28/2023

"Arrived on site to diagnose microwave that experienced issues on another ticket. Customer informed me that their dishwasher had issues with their top rack. I examined the unit and found it had the old style plastic adjustors. Advised there is an updated kit that has metal adjustors. ordrng 1 W10712395 (Adjustor)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404EBS2

Near Austin, TX 78733

Joe Z

Job Details: 04/28/2023

Arrived on site for not filling. Upon arrival ran diagnostics and got F6-E2 fill valve electrical problem. Found valve has failed need to replace valve . Replaced valve and test unit. There is no change. Unit still does not fill. Need to replace control.

We serviced a

WHIRLPOOL RANGE

Model WEG730H0DS0

Near Round Rock, TX 78665

Gerry C

Job Details: 04/28/2023

"WEG730H0DS0 Arrived to inspect noise. I found the heat spreader and flame shield were deformed and the customer elected to have them replaced. No gas leaks detected during service. Office to contact the customer to arrange return service. ; ordrng 1 3601P356-45 (Heat Shield) and 1 W10323077 (Flame Diffuser)"

We serviced a

GE WASHER

Model GFW450SSM1WW

Near Dripping Springs, TX 78620

Kevin

Job Details: 04/28/2023

"Arrived on site and inspected washer and Spoke with SW and set it into a diagnostic cycle. found drain pump will run But on test 11 washer will not respond and tub is not moving. Either motor has failed or control board. Repair is not cost-effective due to the age of the washer

We serviced a

WHIRLPOOL FREEZER

Model WRX986SIHZ00

Near Killeen, TX 76542

Tyler

Job Details: 04/28/2023

"Arrived on site for refrigerator not making ice. Upon arrival confirmed issue. Found cause of no ice was lack of air flow from fc. Found fc fan motor not functioning even with 14 dcv applied

We serviced a

SAMSUNG WASHER

Model we402nv/a3

Near Austin, TX 78737

Kevin

Job Details: 04/28/2023

"Arrived on site and placed washer and dryer on pedestals, front feet on dryer will not accept brackets sent multiple pictures to service management rear feet are secure and all feet on washer are secure. Job complete

We serviced a

WHIRLPOOL RANGE

Model RF366PXXN0

Near Copperas Cove, TX 76522

Tyler

Job Details: 04/28/2023

Arrived on site for range needing previously diagnosed inf switch. Upon arrival reconfirmed issue and installed part. Found unit working as designed ; ordrng 1 Cnote (Used one inf. Switch)

We serviced a

WHIRLPOOL COOKTOP

Model W5CE1522FB01

Near Austin, TX 78757

Joe Z

Job Details: 04/28/2023

"Arrived onsite to replaced cracked cooktop. Upon arrival, apartment # is. 300. Unit is not connected to electrical junction box. Replaced glass cooktop.

We serviced a

JENN-AIR REFRIGERATOR

Model JF36NXFXDE01

Near Temple, TX 76502

Jonathan M

Job Details: 04/28/2023

"Arrived on site for a refrigerator that is not making ice. Inspected unit and work area. Customer advised that beyond not making ice that when it does actually make ice intermittently, the icemaker overflows into the ice bin. The advisor customer that they would probably need to replace the icemaker at this point. Replaced the icemaker and tested the unit. The unit began to harvest and fell as designed without over flowing. Did advise the customer to give the unit at least 24 hours to start making ice. Call complete."

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC503ESS01

Near Austin, TX 78732

Paul

Job Details: 04/28/2023

Arrived onsite for a refrigerator with lights out. I found the upper light in the FC out. I replaced the parts and all the lights are working as designed. Call complete.

We serviced a

GE COOKTOP

Model JP350K0C1CC

Near Austin, TX 78750

Paul

Job Details: 04/28/2023

Arrived onsite for a cooktop that needs the dual burner selector switch replaced and the customer has the part. I found the selector switch shaft broken and confirmed the customer had the correct part.I replaced the switch and tested the dual burner. Dual burner is working as designed. Call complete

We serviced a

MAYTAG WASHER

Model n/a

Near Georgetown, TX 78626

Lou

Job Details: 04/28/2023

"Arrived on site to inspect washer lid light flashing and draining issues. Upon further inspection, I placed the unit in diagnostics showing error codes F7E1-basket speed fault and F2E1-stuck key. I cleared the codes and continued with testing. The unit filled with water and agitated and drained, but when the spin test came on, the basket failed to spin and the unit shut down. I tilted the unit back and found gearcase oil on the belt and cam assembly (photo). I raise the top panel and removed the tub ring and inspected in between the basket and tub for any debris and found none. I attempted to spin the basket and it failed. I had to force the basket to spin and once I did, I manually tested the spin cycle and while the spin cycle was on, the gearcase was making a loud metal on metal grinding noise. Also found a lot of rust on the unit and tub ring damaged.