We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS4
Near Austin, TX 78732
David Z
Job Details: 07/14/2021
"Arrived on site to diagnose dishwasher that appears to be leaking from the bottom of the unit. Ran dishwasher and found a good sized leak coming from the diverter. Provided estimate for new sump and motor.
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Kyle, TX 78640
Kevin
Job Details: 07/14/2021
We serviced a
WHIRLPOOL DRYER
Model MEDC465HW0
Near Kyle, TX 78640
Kevin
Job Details: 07/14/2021
"Arrived on site and inspected dryer and found it is very noisy while running, disassembled dryer and found bulkhead that supports Motor has sheared. Took pictures. Dryer would need a new motor, dryer repair kit, Bulkhead, wheel supports , and fan blade. Reported issue to techline, job complete.7731241337"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Austin, TX 78737
Luis
Job Details: 07/14/2021
Arrived on site for no ice. Ran diagnostics E2 error code ran harvest test failed diagnosed a defective icemaker. Replaced icemaker power cycled unit ran diagnostics icemaker passed harvest test ran fill test passed.
We serviced a
MAYTAG WASHER
Model MVWB765FW1
Near Austin, TX 78726
David Z
Job Details: 07/14/2021
"Arrived on site to diagnose washer that is leaking a small amount of water during loads. Ran unit and didnt see an immediate leak from valves or tub. I noticed the basket is not spinning fully centered on the gearcase shaft. I checked under the unit and found gearcase oil splattered under, likely causing the unit to lose some water when spinning..; ordrng 1 W11455453 (Gearcase)"
We serviced a
JENN-AIR REFRIGERATOR
Model JB36NXFXLE01
Near Austin, TX 78703
Luis
Job Details: 07/14/2021
"Arrived on site for no lights in freezer or upper section of fresh food. Diagnosed a defective freezer led module,replaced led module all leds working as designed. ; used 1 W11462342 (Led module) from stock"
We serviced a
GE RANGE
Model ZDP366LP3SS
Near Johnson City, TX 78636
Brandon
Job Details: 07/14/2021
"Arrived on site for customer complaint of upper burners not working, found no gas pressure coming to unit. Instructed customer to call gas company or licensed plumber.
We serviced a
GE DRYER
Model GUD27ESSJ1WW
Near Paige, TX 78659
Matthew
Job Details: 07/14/2021
Arrived onsite for panel not secured and dryer noise. Upon inspection found right side dryer panel offset. Made adjustment to panel. Notified customer that panel is bowed and may be causing the rubbing noise previously heard. After adjustment noise is no longer happening. Job complete
We serviced a
GE REFRIGERATOR
Model GSHS6HGDBCSS
Near Georgetown, TX 78628
Kayman
Job Details: 07/14/2021
"Arrived onsite to install previously diagnosed parts. I installed the ice bin, valve, and manifold. I tested the unit with a new filter provided by the customer. The unit is working as designed at this time. No leaks were detected during time of service. Job complete."
We serviced a
WHIRLPOOL DRYER
Model WED5000DW
Near Austin, TX 78749
Kevin
Job Details: 07/14/2021
"Arrived on site and inspected dryer and found belt has broken, after replacing belt dryer is working properly. Found airflow is restricted and vent hose is partially crushed and only being held on by tape. Recommend it to homeowner that vent hose be replaced and the proper clamps be used to attach it. Also recommended dryer should not be used until this has been done, job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Leander, TX 78641
Kayman
Job Details: 07/14/2021
Arrived onsite for dishwasher not draining. Upon inspection I found the drain pump running very hot but sounded like it was working. I found the drain tab in the disposal had not been punched out. I punched out the tab and replaced the drain pump. I tested the unit and it is now working as designed and no leaks were detected during time of service. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WFW9620HC1
Near Cedar Park, TX 78613
David S
Job Details: 07/14/2021
"Arrived on site for UI not changing settings and the unit not spinning out. We entered diagnostics and found error code f0e2 over suds, we ran the unit through a test cycle and it worked as designed. I tested the UI and found the UI not responding on the first or third try. I found the unit not connected to WiFi. This is a smart unit with the UI in the actual door. I am ordering the door to fix the touch panel problem and spoke to the customer about soap usage. The office will reschedule when we have an eta on the part. ; ordrng 1 W11408902 (Door UI)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE334GPS
Near Austin, TX 78748
Kevin
Job Details: 07/14/2021
"Arrived on site and inspected dishwasher and found control panel is unresponsive. Replace control panel and control board and issue has been corrected. Customer has added trim blocking Dishwasher from being uninstalled. Flooring also drops off approximately 3/4 of an inch and dishwasher couldnt be uninstalled. If repair was ever needed on the sump and motor or drain pump customer would have to uninstall dishwasher completely to make it accessible, job complete"
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Cedar Creek, TX 78612
Matthew
Job Details: 07/14/2021
"Arrived onsite washer not powering on. Upon arrival unit was unplugged. Plugged unit in to test. Power button was not functioning. Keyed in diagnostics sequence and unit powered on. Checked for error codes but had none. Ran auto test 12 and passed. Ran quick wash cycle and completed without error. Also noticed dispenser drawer leaking. Unit could be having intermittent electronics issues. Would recommend replacing dispenser, control and console. . ; ordrng 1 W11465532 (DISPENSER )"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIDM02
Near Manor, TX 78653
Matthew
Job Details: 07/14/2021
"Arrived onsite for refrigerator not cooling properly. Upon arrival unit had been unplugged and defrosted. Ran diagnostics and found evaporator fan motor running and forced defrost did complete. Unit having defrost issues with control, bimetal harness and thermistor.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Pflugerville, TX 78660
Scott
Job Details: 07/14/2021
"Arrived on site ,replace mag cap and diode . Unit is now heating up to whirlpool specs job complete"
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS00
Near Lago Vista, TX 78645
Justin
Job Details: 07/14/2021
Arrived on site for a range console cracked. Upon further inspection I found the membrane cracked from the heat and causing issues with the console. I replaced the membrane and then tested each button and load. The unit is working as designed. Call complete.
We serviced a
WHIRLPOOL COOKTOP
Model KICU509XBL00
Near Austin, TX 78758
David Z
Job Details: 07/14/2021
Arrived on site to install previously diagnosed parts to resolve F47 error on cooktop. Replaced module and display control. Retested and programmed unit. Verified error is gone and unit is working as designed.
We serviced a
MAYTAG REFRIGERATOR
Model MFT2976AEM00
Near Georgetown, TX 78626
Wesley
Job Details: 07/14/2021
"Arrived onsite and found ice production perfect. Icebox fan is operating. Customer advised of having seen a broken wire to fan. Returning with icemaker and icebox fan, ordering ui and main control as replacing filter reset switch did not change status on ui. ; ordrng 1 WPW10581606 (Control) and 1 W10878994 (Ui)"
We serviced a
WHIRLPOOL WASHER
Model WETLV27HW1
Near Austin, TX 78724
Jacob
Job Details: 07/14/2021
Arrived onsite for unit not filling with cold water when option is selected. Tested the unit and heard water filling but noticed that the water coming in is hot. Upon further inspection. Found that the water lines were crossed. Re installed water lines correctly. Tested the unit unit tested good. No leaks at this time. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KPS0
Near Leander, TX 78641
Justin
Job Details: 07/14/2021
"Arrived on site for a dishwasher not getting water to it and stuck on one cycle. I checked voltage at the wall and found it good. As soon as I plugged it in the unit began beeping, flashing, and the drain pump turned on. This indicates a faulty float switch. I gained access to the switch and found it unplugged. I fixed this and then found the unit no longer throwing the error. I put the unit into diagnostics mode and found stored error codes F8E4 for float switch open and F9E2 for drain motor electrical problem. I then ran a test cycle and found it running through as designed. Unit is now working as designed. No leaks observed at the time of service. Call complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KSSO42QMB00
Near Marble Falls, TX 78654
Cliff
Job Details: 07/14/2021
"Arrived on site to diagnose a refrigerator that has lights not working. Found main control shorted ordrng 1 W10823805 (Control), states that autho needed"
We serviced a
WHIRLPOOL DRYER
Model WED6620HC1
Near Leander, TX 78641
Justin
Job Details: 07/14/2021
"Arrived on site for a dryer with no heat. I tested the unit and found it not heating at all. I tested voltage at the wall, terminal block, and control. I found them all good. I then checked voltage from the control to the element and found it good. I gained access to the heating components and ohmd out the element. I found it open. I replaced the element and then tested the unit again. I found it heating now, but had poor airflow. I advised the customer to look into getting his vent leading outside cleaned. I informed him this lack of airflow can cause drying problems in the future and is a safety concern. The unit itself is working as designed. Call complete."
We serviced a
WHIRLPOOL WASHER
Model MVWB850WQ0
Near Austin, TX 78749
Kevin
Job Details: 07/14/2021
"Arrived on site and inspected washer and found several valves are no longer working.
We serviced a
WHIRLPOOL DRYER
Model WGD4950HW0
Near Austin, TX 78748
Kevin
Job Details: 07/14/2021
"Arrived on site and inspected dryer and found gas leak from connection on incoming supply line. Took one picture. After correct and connection confirm there are no other leaks inside the dryer, job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS03
Near New Braunfels, TX 78132
Noah D
Job Details: 07/14/2021
"Arrived on site to inspect unit for not allowing heat in cavity, upon inspection found the unit had error codes for a bad sensor. Checked sensor and found correct resistance at P21 and found no connector at P22 spoke with SW and will need that sensor for operation, ordering missing harness and replaced lamp, light returned. Office for reschedule ; ordrng 1 W11316032 (HARNESS) and 1 W11317200 (HARNESS) and 1 W11356977 (HARNESS ) and 1 W11356990 (HARNESS)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KFIV29PCMS01
Near Georgetown, TX 78633
Wesley
Job Details: 07/14/2021
Arrived onsite and installed the facia heater kit to correct the issues of condensation on the ice box. Advised customer on repair. Heat treated door gaskets for better fit. All else checks good.
We serviced a
IKEA DISHWASHER
Model IUD8555DX3
Near Lakeway, TX 78734
Robert
Job Details: 07/14/2021
Arrived on job to replace previously diagnosed part. After replacement test operation. Washer working properly and no leaks.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDZ00
Near Austin, TX 78702
Luis
Job Details: 07/14/2021
Found large gap on upper portion of freezer gasket,remolded gasket checked door seal good."
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Austin, TX 78721
Jacob
Job Details: 07/14/2021
"Arrived onsite for unit not heating. Tested the unit and unit would not heat. found that the thermostat was bad. Replaced thermostat. Unit tested good. However the vent tube needs to be fixed as it is crushed, took pictures of the crushed vent. In house maintenance to handle the issue. No other issues at this time. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Austin, TX 78721
Jacob
Job Details: 07/14/2021
Arrived onsite for unit missing the basket for the utensils. Looked at the unit and saw that basket was missing. Replaced basket. No issues at this time. Job complete
We serviced a
GE MICROWAVE
Model JVM6172SK1SS
Near Georgetown, TX 78628
Lou
Job Details: 07/14/2021
"Arrived on site to inspect microwave not heating. Upon further inspection, I placed a cup of war in the unit to test and found its not heating. I attempted to remove the unit from the wall but due to the vent and the cabinet trim under the unit, I was unable to remove the unit to test the heating components. I advised the customer that the unit would have to be made accessible in order to service the unit completely. I recommended that the customer have someone remove the vent or the trim and then contacts our office to reschedule.
We serviced a
KITCHENAID DISHWASHER
Model KDFE104DSS2
Near Cedar Park, TX 78613
David S
Job Details: 07/14/2021
Ari Ed on site for dishwasher not filling with water. I inspected the unit and work area. I found fault codes F9e1 (cant find position) F8e2 (drain motor electrical problem). I ran the unit through a diagnostics cycle and found the unit filling. I found the unit diverter not switching between the upper and lower rack. The unit does drain and heat. The customer er stated they will move forward with the repair. The office will reschedule when we have an eta on the part.; ordrng 1 WPW10605057 (Sump & motor assembly.)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Leander, TX 78641
Lou
Job Details: 07/14/2021
"Arrived on site to inspect dishwasher not draining. Upon further inspection, I found water in the bottom the tub. Closed the door and pressed cancel to start the drain pump. Inspected the drain hose and found it corroded at the disposal. Also found debris in the disposal. Cleared the disposal and the unit drained properly. I placed the unit in diagnostics showing no error codes and continued with testing. Unit is operating as designed. I made recommendations for use and care as the customer has a water softener system. Made recommendations for cleaning products for the unit as well as detergents and rinse aids. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC302EPA02
Near Austin, TX 78704
Luis
Job Details: 07/14/2021
"Arrived on site for door seal issues and bins falling off door. Found inner liner warped on right hand fresh food door bins unable to seat in channel correctly,also found damaged gaskets ordering a new door and gaskets ; ordrng 1 13094740BQ (Rh ff door)"
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US0HS00
Near Bastrop, TX 78602
Matthew
Job Details: 07/14/2021
Arrived onsite for cooktop burner not lighting correctly. Insured burner head was free and clear and burner cap was correctly installed. Unit is igniting properly. Found FR and FL burners needed adjustment. Made adjustment and customer was satisfied. Job complete
We serviced a
MAYTAG REFRIGERATOR
Model MSS25C4MGZ03
Near Blanco, TX 78606
Brandon
Job Details: 07/14/2021
"Arrived on site for customer complaint of unit not dispensing ice, found ice clumped together in ice bin, I cleared ice from ice bin, inspected ice maker and fill tube, found fill tube slightly frozen over, I cleared fill tube, unit tested good. If problem continues, recommend replacing freezer door."
We serviced a
JENN-AIR COOKTOP
Model JGC3530GS0
Near Lakeway, TX 78738
Robert
Job Details: 07/14/2021
Arrived on job for complaints of not able to adjust flame properly. Found the minimum settings off. Adjusted settings.
We serviced a
GE REFRIGERATOR
Model TFB26PPDAWW
Near Whitney, TX 76692
Jonathan M
Job Details: 07/14/2021
"Arrived on site for a refrigerator that?s not cooling. Inspected unit and work area. Confirmed customers complaint and found evidence of a defrost issue inside the refrigerator. Removed evaporator cover and found the evaporator covered in frost. Checked resistance through the heater and found it open. Ordering heater assembly which includes the defrost sensor and the defrost control. Office will need to contact the customer about a return date due to parts availability.; ordrng 1 WR51X10029 (defrost heater) and 1 WR9X489 (control,defrost)"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Copperas Cove, TX 76522
Al
Job Details: 07/14/2021
Arrived on site and inspected dryer customer advised was showing a glow from the back side of the unit. Confirmed the glow and disassembled the unit to show the customer the internal makeup of the unit and all of the components. Found the unit is working as designed. Customer satisfied. JOB COMPLETE
We serviced a
MAYTAG WASHER
Model MVW6230RHW0
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 07/14/2021
Arrived on site to diagnose a washer that is not starting. Found strike for latch broken an it will need to be replaced to complete repairs. Office to set return appointment. ; ordrng 1 W11394572 (Latch) and 1 W11457841 (Strike)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS0
Near Manor, TX 78653
Matthew
Job Details: 07/14/2021
Arrived onsite for microwave popping when started. Upon arrival tested unit for issue. Could not duplicate issue at this time. Heated water a couple of times and had no issues. Customer stated he had just cleaned the microwave. Possible debris causing issues. Customer will monitor.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHV00
Near Round Rock, TX 78681
David S
Job Details: 07/14/2021
"Arrived on site to diagnose ice maker falling out of unit. Customer showed me that the ice maker was visibly bent and falling out. I replaced the icemaker and tested that the unit would fill, harvest, and dispense.
We serviced a
GE REFRIGERATOR
Model GYE22KSHFSS
Near Austin, TX 78745
Luis
Job Details: 07/14/2021
"Arrived on site for black particles in water and water leaking. Tested dispenser black particles in water,flushed filter particles no longer present,found frozen drain,removed compressor cover removed drain extension,cleared obstruction in drain tube advised customer to defrost unit 24hrs to clear freezer drain.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Georgetown, TX 78628
Lou
Job Details: 07/14/2021
"Arrived on site to inspect refrigerator temps. Upon further inspection, the customer advised that the RC section is not cooling as it is at 50+ degrees. I removed the deli drawer and found a large block of ice on the bottom of the evap cover. I disassembled the RC section and removed the ice and found the evap drip pan bowed, the defrost thermistor not positioned correctly and blackened and the evaporator not secured to the back wall. I removed the ice and secured the thermistor with foil tape and ziptie to the suction line and secured the evap to the back wall with clamp and ziptie. I pulled the unit out and found the drain tube with a small gap and sealed it with silicone. Also found the FC light and waterbox lights not working. I am ordering the modules, LED control, RC evap motor harness, CNOTE-LSO PER CUSTOMER REQUEST and will return with all prescreened parts. The evap motor harness, hv control and modules need to be replaced upon return. No water leaks observed during service.; ordrng 1 W11087438 (RC evap motor/harness) and 2 W10695459 (Module)s and 1 W10804160 (LED control) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near Austin, TX 78738
Robert
Job Details: 07/14/2021
Arrived on job to reinstall dishwasher from previous repair. ; saved tckt
We serviced a
GE OVEN
Model JTP30SM1SS
Near Harker Heights, TX 76548
Tyler
Job Details: 07/14/2021
(Ch) Arrived on site to install previously diagnosed maincontrol Assembly kit and thermostat. Upon arrival install needed parts reassembled and tested the unit and found it preheat to 350? as designed call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB543CMJZ00
Near Austin, TX 78704
Luis
Job Details: 07/14/2021
"Arrived on site for fresh food not cooling. Fan running found ice build up on evaporator cover,ran diagnostics heater not powering on,unable to remove cover due to ice build up,found schematic and diagnostic sheet different from actual harness connected to control contacted tech support ran multiple readings thermistor passed,ohmed heater passed per tech support need to replace main control and ui. Ordering both controls Sr#7731245108; ordrng 1 W11394630 (Ui panel) and 1 W11487480 (Main control)"
We serviced a
MAYTAG MICROWAVE
Model MMV1175JZ0
Near Meridian, TX 76665
Jonathan M
Job Details: 07/14/2021
Arrived on site for a microwave that won?t turn on the cooktop. Inspected unit and work area. The customer advised that she had two other appliance bulbs and she?s tested both of them. She advised that when she pulled the prior vent hose light out she heard a pop and sparks flew out from the lightbulb area. Used one of her appliance bulbs to test the unit and found the light not coming on. Checked connections at the housing and found all intact. Ordering control and office will need to contact the customer about a reschedule date due to an out of stock and PSP item.; ordrng 1 W11391714 (CONTROL )
We serviced a
MAYTAG WASHER
Model MVWC565FW0
Near China Spring, TX 76633
Jonathan M
Job Details: 07/14/2021
"Arrived on site for a washing machine that won?t dispense fabric softener and is it loud. Inspected unit and work area. The customer advised that she is unsure if anything is actually wrong with the machine as it?s always been loud but she had a technician out here who said that it was louder than it should be. Check the fabric softener dispenser and found the agitator completely full of gunk. I advise the customer that fabric softener overtime had left residue that was clogging the holes the fabric softener dispense out of. Cleaned out her agitator using a scrubber brush the customer provided. Ran the unit through an auto test, manual agitation, and manual high speed spin and everything ran as designed. I advise the customer that her unit is in good shape for the age that is in and that I saw no issues with her unit at the present time. The unit is working as designed. Call complete."
We serviced a
WHIRLPOOL WASHER
Model MVW7230HW0
Near Granite Shoals, TX 78654
Cliff
Job Details: 07/14/2021
Arrived on site to replace previously ordered parts for washer. Replaced control and latch and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
KITCHENAID DISHWASHER
Model MDB7749SBM0
Near Canyon Lake, TX 78133
Noah D
Job Details: 07/14/2021
"Arrived on site to inspect unit for not allowing selection, upon inspection found the units main UI working normally as well as the control.
We serviced a
KITCHENAID OVEN
Model KODE500ESS05
Near New Braunfels, TX 78130
Noah D
Job Details: 07/14/2021
"Arrived on site to inspect unit for a broken door. Upon inspection found only the handle useable. Replaced all the other parts and moved over handle. Installed door and checked for any issues. No problems found, customer was happy with door. Complete"
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Austin, TX 78749
Kevin
Job Details: 07/14/2021
"Arrived on site and inspected dryer and found debris caught in felt ring After clearing debris dryer is now quiet. Also found airflow is showing restricted through vent hose and recommended to homeowner that it be cleaned/cleared by a service before dryer is used again, job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 07/14/2021
Arrived on site to diagnose a washer that is not using load and go dispenser. Set unit up to operate how homeowner wanted and all is working properly at this time. No further repairs needed and no leaks were found at time of service.
We serviced a
MAYTAG DRYER
Model MEDB800VQ0
Near Dripping Springs, TX 78620
Brandon
Job Details: 07/14/2021
"Arrived on site to replace failed control board, after replacing, unit tested good."
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Cedar Park, TX 78613
Kayman
Job Details: 07/14/2021
"Arrived onsite to install previously diagnosed parts. I installed the motor, blower housing, blower and moisture sensor harness. I tested the unit and it is working as designed at this time. Job complete."
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Andice, TX 78628
Kayman
Job Details: 07/14/2021
Arrived onsite for washer not draining or spinning out the clothes. Upon inspection I found the shifter had slipped out of the splutch assembly. I replaced the shifter and tested the unit. The unit is working as designed at this time and no leaks detect during time of service. Job complete.
We serviced a
KENMORE DRYER
Model 110.6092299
Near Austin, TX 78753
Jacob
Job Details: 07/14/2021
Arrived onsite for unit not heating. Tested the u it and found the unit not heating but everything else was working. Upon further inspection. Found that the cut off fuse was bad. Replaced fuse. Tested unit. Unit tested good. No issues at this time. Job complete.
We serviced a
KENMORE WASHER
Model 110.280877
Near Austin, TX 78753
Jacob
Job Details: 07/14/2021
Arrived onsite for unit banging around during spin cycle. Tested the unit. Noticed the unit was not leveled correctly as the tub would hit the back wall easy. Re leveled the unit and unit was spinning better and then heard a ticking noise during drain. Opened up the drain and a penny was lodged in the drain. Tested unit. No issues at this time. Job complete.
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Austin, TX 78732
Robert
Job Details: 07/14/2021
"Arrived on job for complaints of noise found the gearcase leaks oil. Will need gearcase, belt and agitator. ; ordrng 1 W11239857 (belt) and 1 W11423758 (GEARCASE ) and 1 W11550891 (AGITATOR )"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Austin, TX 78738
Robert
Job Details: 07/14/2021
Arrived on job for complaints of not making ice. Found the icemaker not responding to commands. Harness in door damaged will need to replace door. Will need authorization.; ordrng 1 LW11026425 (dor-fip)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS06
Near Austin, TX 78704
Leonardo
Job Details: 07/14/2021
Arrived on site to test unit for unit not working correctly and running when door is open. Test unit and found upper and lower switch holders in the close position when door opens. Secured holders test unit and unit test good job complete.
We serviced a
WHIRLPOOL DRYER
Model WED8300SB1
Near Georgetown, TX 78633
Lou
Job Details: 07/14/2021
"Arrived on site to inspect dryer not operating. Upon further inspection, I turned the power on and pressed the start button and could hear the relay on the main control make a pop sound then the display show F01 for failed control. I checked voltage at the terminal block and got 243V. Checked voltage at the control and when I pressed start, my voltage reading was 0V.I am ordering the main control and scheduled return service No lint observed during service and unit left unplugged for safety. ; ordrng 1 WPW10111606 (Main control)"
We serviced a
KENMORE WASHER
Model 110.2023271
Near Round Rock, TX 78665
Wesley
Job Details: 07/14/2021
"Arrived onsite and found regulator in cold water valve causing low flow symptoms. Removed regulator to repair unit. All else checks good. Advised cueromer on findings and repair. Under prior service, related issue."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Kyle, TX 78640
Kevin
Job Details: 07/14/2021
"Arrived on site and inspected refrigerator and found there is no frost pattern, took pictures. Removed rear panel and found and unauthorized sealed system repair has been performed by an unknown repair service. At minimum it will need a new evaporator and compressor.; ordrng 1 WPW10507886 (Compressor) and 1 W10836706 (Evaporator) and 1 W10143759 (Dye drier) and 1 WPSAV-4 (Stub) and 1 Sealedsystem"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Temple, TX 76502
Al
Job Details: 07/14/2021
"Arrived on site and inspected microwave light underneath the unit not working. Confirmed the complaint and installed the new bulb and it came on, but didnt cycle off, low or high. Found the relay on the control panel is defective. Ordering the main control, office to reschedule return services due to part availability. Needs more work.; ordrng 1 W10892389 (CONTROL BOARD)"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Buda, TX 78610
Brandon
Job Details: 07/14/2021
"Arrived on site for customer complaint of unit not starting and making loud noise, found broken door switch and repair kit is needed. ; ordrng 1 4392065 (Repair kit)"
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW2
Near San Marcos, TX 78666
Andrew
Job Details: 07/14/2021
Arrived on site to test unit for leak
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS0
Near Leander, TX 78641
Lou
Job Details: 07/14/2021
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Leander, TX 78641
Lou
Job Details: 07/14/2021
"Arrived on site to install previously diagnosed and ordered part. Due to the control panel fascia peeling off and work techlines recommendations, I removed and replaced the control panel and tested the unit. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS0
Near Austin, TX 78741
Jacob
Job Details: 07/14/2021
"Arrived onsite to replace both parts. Did not fix the issue. Upon further inspection, found that the wire for the sensor connections were not seated properly in the molex connector. Pushed wire in to seat properly. Tested the unit. Unit tested good. No issues at this time. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM02
Near Georgetown, TX 78626
Lou
Job Details: 07/14/2021
"Arrived on site to inspect refrigerator leaking water from the bottom of the unit. Upon further inspection, I found a large block of ice in the bottom of the FC section and the drain tube plugged. Pulled the unit out and found the drain tube with debris inside. Removed the tube and cleaned it out. Customer removed the ice from the FC section while I put the drain tube back in its place. No water leaks observed during service, job completed"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Pflugerville, TX 78660
Scott
Job Details: 07/14/2021
"Arrived on site for dishwasher not draining , found fill valve stuck open allowing water to over fill tub . Valve would let water in even when not plugged in . Will need to order fill valve . ; ordrng 1 W11130744 (Valve fill)"
We serviced a
GE COOKTOP
Model JGP932BEC2BB
Near Georgetown, TX 78633
Wesley
Job Details: 07/14/2021
Arrived onsite and found spark harness shorting intermittently.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS322FDAB02
Near Waco, TX 76710
Jonathan M
Job Details: 07/13/2021
Arrived on site for a refrigerator that had an icemaker fall. Inspected unit and work area. The customer advised that the unit icemaker fell and broke the ice bin container again. Tested unit and confirmed customers complaint. Removed icemaker and reattached the ice maker to the cabinet. Ordering the ice container and the customer is asking for the container to be sent to them. .; ordrng 1 WPW10558424 (ice-contnr)
We serviced a
JENN-AIR RANGE
Model JGRP548HL00
Near Leander, TX 78641
Kayman
Job Details: 07/13/2021
Arrived onsite to install previously diagnosed parts. I installed the hinges and the light now turns off without having to push against the door but there is still a issue with the control knobs that seems to be intermittent. When selecting bake at 350 the start button will chime invalid selection. I was able to get the bake function to engage but it will chime invalid intermittently and not allow any Baking. I also found the new hinges allow the door to fall down with no tension which is not correct. ; ordrng 1 W11355232 (Power control) and 1 W11355248 (UI) and 1 W11355250 (Expansion board) and 1 W11234290 (WiFi module) and 1 W11390124 (Hinge right) and 1 W11390105 (Hinge left)
We serviced a
WHIRLPOOL WASHER
Model MVWC465HW3
Near Manor, TX 78653
Matthew
Job Details: 07/13/2021
Arrived onsite to replace previously diagnosed parts. Replaced actuator. Tested unit and unit is functioning properly. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Georgetown, TX 78628
David S
Job Details: 07/13/2021
(Mm) Arrived on site for refrigerator not dispensing water or ice. Spoke with customer no learned we did have ice and water dispensing but there was a leak coming from the ice chute. I inspected the ice machines function and tested the unit was air tight by pouring a 1/3 of a cup of water into the ice chute. No water escaped which indicates an air tight seal. I also checked the housing and impaler arm which are both also good. Informed customer the unit is working as designed . Call complete.
We serviced a
MAYTAG DRYER
Model MGDC215EW1
Near Austin, TX 78758
David Z
Job Details: 07/13/2021
Arrived on site to diagnose dryer with issue with handle. Found clips on handle had broken off. Replaced handle. Retested and verified all is working as designed. Call complete.
We serviced a
AMANA DRYER
Model NED5800HW1
Near New Braunfels, TX 78132
Andrew
Job Details: 07/13/2021
"Arrived on site to test unit for control panel not illuminating. Found standing water in drum. Took top off and found condensation everywhere. Condensation is getting into electronics causing issues. Panel had condensation causing short. Took pics of condensation. Unit is not venting properly. Spoke with tech line and advised customer to have venting cleared and install longer vent as outdoor temp going into vent is causing condensation with difference in ambient temps. Replaced panel, tested unit, unit works good. Job complete. SR#7731232766"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Austin, TX 78749
Kevin
Job Details: 07/13/2021
"Arrived on site and inspected dryer and found connection to element is off, reset connector and dryer is now heating properly, job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW4655JW0
Near Austin, TX 78745
Kevin
Job Details: 07/13/2021
"Arrived on site and inspected Washer and Found Harness connection to motor has one loose wire. After resetting it washer is operating normally, job complete"
We serviced a
WHIRLPOOL DRYER
Model WED5100HC1
Near Round Rock, TX 78665
Scott
Job Details: 07/13/2021
"Arrived on site ,replaced control. Unit is still not starting . Double checked element , fuses and stats . All checked normal. Ordering console ,motor and belt switch . Call to set return ; ordrng 1 W10847984 (Belt switch) and 1 279787 (Motor) and 1 W11419056 (Console)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS4
Near Marion, TX 78124
Noah D
Job Details: 07/13/2021
"Arrived on site to inspect unit for not illuminating bulb, upon inspection found a burn spot on cab, replaced bulb and no light was seen, ordering control and returning with housing. Office to reschedule ; ordrng 1 W10849829 (cntrl-elec)"
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFP02
Near Seguin, TX 78155
Noah D
Job Details: 07/13/2021
"Arrived on site to inspect unit for not making ice, upon inspection found the unit was seized in the harvest position, tested unit through diagnostics and was finding voltage. Replaced icemaker and tested. Unit worked. Filled with no leaks. Complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HB3
Near New Braunfels, TX 78130
Noah D
Job Details: 07/13/2021
"Arrived on site to inspect microwave for sparking and condensation, upon inspection found the unit had some extra water build up on door, I found a spot with charred paint due to steam. Ordering touch up paint. Customer will speak to builder as well. Office to reschedule ; ordrng 1 72113 (tuchup) and 1 8212473 (tuchup)"
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL01
Near Austin, TX 78704
Jacob
Job Details: 07/13/2021
Arrived onsite for unit not dispensing water. Customer could not get the filter out of the unit. Was able to get it out but the filter put in wrong from the factory. Replaced water filter. Unit was having issues with dispensing water after already calling for water. Called tech line. Had me test the unit by taking out the filter to relieve pressure and then the water dispenser would work but only the one time and then it would stop dispensing because of the pressure from the water. Had me look at the Service pointer w11394954A. Said to order the Regulator w10786952 and 25ft plastic w10267701RP to help with the incoming pressure. Got sr#7731236920. Charged 52.00 for the filter. Office to reschedule ; ordrng 1 w10267701RP (tube-water) and 1 w10786952 (valve)
We serviced a
MAYTAG DRYER
Model MED7230HC0
Near Kingsland, TX 78639
Lou
Job Details: 07/13/2021
"Arrived on site to inspect dryer not drying clothing. Upon further inspection, I tested the unit and it is heating as designed. I tested the airflow with my vent test kit and the unit passed twice. I checked the settings that the customer was using and found that they didnt have the heat level set correctly which was on Low setting and shouldve been on a medium or high. I advised the customer of my findings and made recommendations for use & care. Contacted techline and spoke to Bruce and advised of the complaint and my findings. Bruce provided SR#7731230763. No lint observed during service, job completed."
We serviced a
WHIRLPOOL WASHER
Model WTW4950HW1
Near Temple, TX 76502
Tyler
Job Details: 07/13/2021
"Arrived on site for washer making squealing noise. Upon arrival I found unit in the middle of wash cycle during agitation. Found no odd noises at time of arrival. Canceled cycle & entered diagnostics but found no error codes. Ran agitation and spin but found nothing out of place. Inspected all components underneath washer but found loose, rubbing, broken, etc. called whirlpool techline and spoke with both Bruce & Austin sr# 7730590156
We serviced a
JENN-AIR REFRIGERATOR
Model JBZFL24IGX00
Near Lorena, TX 76655
Jonathan M
Job Details: 07/13/2021
Arrived on site to install previously diagnosed parts. Inspected unit and work area. Attempted to remove the freezer from the cabinet and was unable to. I called Genaire installation technical service and ran through a bunch of potential problems causing our issue. They were unable to figure out what was holding the unit up and advised that the unit was probably installed without the correct installation guide. They advised that further assistance would be needed by an installer. They advised that the unit would need to be removed from the wall in order for us to continue forward with service. They asked me to hold for Techline to document this on their file. I called Whirlpool Techline and spoke to Drew SR# 7730111960.
We serviced a
KITCHENAID REFRIGERATOR
Model KUID308ESS
Near Waco, TX 76710
Jonathan M
Job Details: 07/13/2021
"Arrived on site for an ice machine that is not making ice. Inspected unit and work area. Test of the unit and diagnostics and found the unit ran as designed except for the external drain pump draining extremely slowly.Ran the unit through an ice making cycle and the unit ran as designed again with the same issue. Spoke to PR and was advised that it would most likely be with the external drain pump not pumping out water fast enough or the drain line being clogged with mold and/or mildew. Advise the customer of the issue and advised them of their issue. I did advise that if they needed the external drain pump, that would not be covered under warranty.The customer advised that they were going to check their drain line, running cleaning cycle, and test the unit first before proceeding with any repair.
We serviced a
WHIRLPOOL OVEN
Model GMC305PDT07
Near Killeen, TX 76543
Al
Job Details: 07/13/2021
"Arrived on site to install previously ordered parts. Found I needed 2 switches for the right and one for the left side, but was sent with only 1 switch. Ordering the switches and the switch holders (interlocks) for both sides. Office to schedule return services ; ordrng 2 W10211972 (Interlock switches)s and 1 W10727408 (Switch LEFT) and 2 W10727408 (Switch RIGHT)s and 1 8204832 (SWITCH HOLDER,RH) and 1 8204832 (SWITCH HOLDER,RH)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ05
Near Salado, TX 76571
Tyler
Job Details: 07/13/2021
"Arrived on site for refrigerator freezing everything in rc. Upon arrival I ran test 1-3 and 34. Also ohmed thermistor in rc and found it at 6.3 ohm. After further tests I found the hv control had failed and caused mullion heater not to work and not allowing dampener to close properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV976FDEM01
Near Round Rock, TX 78665
Scott
Job Details: 07/13/2021
Arrived on site for light issues . Found deli UI not working . Ordering UI ; ordrng 1 W10677119 (Deli ui)
We serviced a
WHIRLPOOL DRYER
Model WED6620HC1
Near Georgetown, TX 78633
Wesley
Job Details: 07/13/2021
Arrived onsite and thoroughly tested unit to determine the cause of the no heat symptom. Found proper voltage at wall and block and eliminated all possible shorts except the motor centrifugal switch. Ordering motor to repair. ; ordrng 1 W11364931 (Motor)
We serviced a
KITCHENAID MICROWAVE
Model KEMS309BSS00
Near Georgetown, TX 78633
Wesley
Job Details: 07/13/2021
"Arrived onsite and found customer is able to smell a electronics smell during use. Tested for about 6 minutes of heating 2 minutes at a time and was unable to detect a failure smell. All is otherwise operating as designed. A
We serviced a
GE DISHWASHER
Model GDT665SSN2SS
Near Austin, TX 78733
Kevin
Job Details: 07/13/2021
"Arrived on site and inspected dishwasher and found it will not begin a cycle, dishwasher will complete all diagnostic tests. Spoke with SW and will need to bring back pressure sensor, UI and control should be replaced at the same time and possibly drain pump.; ordrng 1 WD21X25468 (Pressure sensor) and 1 WD21X25992 (Machine control board) and 1 WD21X25371 (Ui)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS3
Near Liberty Hill, TX 78642
Lou
Job Details: 07/13/2021
"Arrived on site to inspect microwave with condensation inside the door. Upon further inspection, the customer advised that the unit is making a loud popping noise. I placed a cup water inside the unit and test3d for 30 seconds and could not duplicate the noise. Customer advised that there were sparks in the upper right corner above the control when the noise was occurring. I removed the control, vent and cover behind the control and found where the diode had been arcing. I am ordering the magnetron, capacitor, & diode and scheduled return service . Unit left unplugged for safety.; ordrng 1 W10850446 (Capacitor) and 1 W11256462 (Diode) and 1 W10754299 (Magnetron)"
We serviced a
WHIRLPOOL OVEN
Model GBS307PRS00
Near San Marcos, TX 78666
Andrew
Job Details: 07/13/2021
Arrived on site to test unit for not turning off when baking and getting extremely hot. Error code f3e2(high heat). Needing control board and oven sensor to fix issue. Office to reschedule. ; ordrng 1 WPW10340935 (Control board) and 1 Wpw10131825 (Oven sensor)