Service History 366

Near Austin, TX 78727
Paul
Job Details: 10/15/2020
REFRIGERATOR WHIRLPOOL WRT311FZDM01 Arrived onsite for a refrigerator with the FC frosting and the RC not cooling correctly. I found the air tower not snapped in fully causing an air gap on the return air and the exhaust air. I corrected the air tower and it seals correctly. I found the refrigerator door twisted causing a large air gap on the bottom right side of the door. The door needs to be replaced. Ordering LW10642551 dor-fip. Office to RS.; ordrng 1 LW10642551 (dor-fip)
Near Round Rock, TX 78665
Jimmy J.
Job Details: 10/15/2020
WASHER WHIRLPOOL WTW7120HW0 "Arrived on site for washer has power but will not run. Has an error and it won’t run. Put washer in diagnostics and got F0E9 and F0E5 “unbalanced load”. Cleared errors and started diagnostics to test shifter, spin, and agitate. All tests passed. No leaks detected. Operating as designed."
Near Liberty Hill, TX 78642
James
Job Details: 10/15/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived on site and tested operation. Found ice door opening and closing properly. Found unit making very little ice and ice cubes are smaller than they should be. Tested fill after harvest cycle and found ice maker is not calling for enough water. Also found ice maker fan motor making a loud vibration noise. Unit will need new ice maker and fan motor to repair. Office to schedule return services for part availability. ; ordrng 1 WPW10300024 (icemaker) and 1 WPW10308033 (motor-evap)
Near Austin, TX 78749
Kevin
Job Details: 10/15/2020
DRYER WHIRLPOOL WED6600VW0 "Arrived on site and inspected dryer and found power is showing on user interface but it will not start. Found thermal fuse has failed after replacing thermal fuse dryer is heating normally but found restricted airflow, took one picture. Recommended that customer inspect it to the exterior of the home, job completed"
Near Austin, TX 78750
Wesley
Job Details: 10/15/2020
WASHER MAYTAG MVWB865GW0 Arrived onsite and replaced the slider and the gearcase. Unit is now operating as designed. All checks good. Advised customer on repair. Calibrated unit. Is complete.
Near Pflugerville, TX 78660
David S
Job Details: 10/15/2020
DISHWASHER WHIRLPOOL WDF330PAHB2 Arrived on site for dishwasher dispenser being broken. I inspected the unit and work area. I found the dispenser latch broken. I gained access to the dispenser and replaced it with new. I tested the unit and found it operating as designed. Job complete.
Near Georgetown, TX 78628
Jonathan
Job Details: 10/15/2020
REFRIGERATOR KITCHENAID KRSC503EBS01 "Arrived on site to install previous diagnosed part. Removed failed inlet valve and installed new. Tested dispenser operation and calibrated measure fill. All tested good, no water leaks detected."
Near Lakeway, TX 78738
Luis
Job Details: 10/15/2020
REFRIGERATOR WHIRLPOOL KFIS29PBMS03 "Arrived on site for door seal issues. Found gasket not seating inside liner,removed glue residue on gasket and cabinet,reinstalled section of gasket to door,installed screws to liner to hold gasket in place.
Near Bastrop, TX 78602
Robert
Job Details: 10/15/2020
DRYER MAYTAG MEDB835DW1 "Arrived onsite to test unit for unit making a loud noise, test unit found bad tension pulley, replaced pulleys with repair kit, test unit, air flow correct, unit working properly, no loud noise, job complete."
Near Cedar Park, TX 78613
Lou
Job Details: 10/15/2020
DISHWASHER MAYTAG MDB4949SHZ0 "Arrived on site to install previously diagnosed and ordered parts. Due to the tub being diagnosed as damaged and not allowing the door to close, I removed the tub and transferred all parts except the sump/motor assembly. I installed a new sump/motor assembly ad once I had the new tub back in its space in the cabinets, I went to install the door and found it would not close. I found that both hinges are badly bent and will need to be replaced. Also found the dispenser door is broken and will need to be replaced. I am ordering the hinges and dispenser, along with a CNOTE-LSO PER CUSTOMER REQUEST. as all parts are available at the office. Unit left unplugged and the door off due to safety. ; ordrng 1 CNOTE (LSO PER CUSTOMER REQUEST ) and 1 W10861000 (detergent dispenser) and 1 WP8534853 (door hinge-RIGHT SIDE) and 1 WP8534854 (door hinge-LEFT SIDE)"
Near Round Rock, TX 78664
Jimmy J.
Job Details: 10/15/2020
REFRIGERATOR WHIRLPOOL MSS25C4MGK00 Arrived on site for ice maker not making ice. Customer informed me that the ice maker started making ice again prior to my arrival. Tested inlet valve and tested good. One of the connectors was loose on the inlet valve. With the ice maker now working and the inlet valve not being plugged in completely I replaced the water inlet valve and ensured the connectors were fully connected to the valve. No leaks detected. Job completed.
Near Georgetown, TX 78626
Tommy
Job Details: 10/15/2020
ICE MACHINE KITCHENAID KUIX305ESS2 "Arrived onsite for ice maker not receiving power. Upon arrival found outlet tested good but pump did not. Drained water from unit with shop vac. Removed and replaced pump. Tested unit, unit tested good with new pump. No signs of leaks detected during service. Job Completed."
Near Leander, TX 78641
David
Job Details: 10/15/2020
WASHER KENMORE 110.269225 "Arrived on site to diagnose washer that was stopping in cycles, customer said lid had to be slammed down at times to get it to work. On arrival found no clicking from the original lid switch. Replaced lid switch and retested. Unit is working as designed and no leaks found. Call complete."
Near San Marcos, TX 78666
Jacob
Job Details: 10/15/2020
MICROWAVE WHIRLPOOL AMV2307PFS3 Arrived onsite for unit not heating. Tested unit. Noticed that speed to the fan would not turn on. Ordered part. Office to reschedule ; ordrng 1 W10825649 (motor-fan)
Near Round Rock, TX 78681
Kayman
Job Details: 10/15/2020
REFRIGERATOR WHIRLPOOL WRF993FIFM00 Arrived onsite to install previously diagnosed parts I installed the new RC evaporator cover. After install I heard the fan and compressor turn on. I advised the customer to keep an eye on the unit and let us know if anymore issues arise.. Job complete.
Near Jonestown, TX 78645
Lou
Job Details: 10/15/2020
OVEN WHIRLPOOL KFDC558JSS00 "Arrived on site to inspect range oven temps. Upon further inspection, customer advised that the large oven is taking longer to bake food and the cooktop flames are too high. Using my multimeter, I placed my thermal lead in the middle of the center rack and tested temps on Bake at 350 degrees. My average temp reading is 357.8 degrees. I tested the cooktop and all of the flames were too high and the front left and right burners had very large wild flames. I checked the orifices (propane) on the two outer front burners and found the wrong orifices for the small flame. Replaced the orifices with the correct orifices and retested and the burners are operating as designed. I adjusted all burners flames. No gas leaks detected during service, job completed."
Near Dripping Springs, TX 78620
Brandon
Job Details: 10/15/2020
REFRIGERATOR WHIRLPOOL GS6SHEXNL00 "Arrived on site for customer complaint of water dispenser leaking after filter was installed, found air in he line, I purged water line, unit tested good."
Near Austin, TX 78735
Luis
Job Details: 10/15/2020
REFRIGERATOR KITCHENAID KSSS48QMX00 Arrived on site for no ice,icemaker ran through a cycle didn’t fill,bypassed icemaker water working diagnosed a defective icemaker. Installed a new icemaker ran harvest test passed water filled icemaker.
Near Pflugerville, TX 78660
David S
Job Details: 10/15/2020
VENTHOOD UNKNOWN WVU37UC0FS0 Arrived on site for vent hood burning smell. I inspected the unit and work area. I found the blower motor not coming on. I gained access to the blower motor and replaced with new. I tested the unit and found it working. Job complete.
Near Georgetown, TX 78633
Cliff
Job Details: 10/15/2020
MICROWAVE GE JVM1850CF001 Arrived on site to diagnose microwave with a fan that is running when the door is closed. Tested unit and found shorted control.
Near Smithville, TX 78957
Robert
Job Details: 10/15/2020
MICROWAVE WHIRLPOOL WMH32519HZ4 "Arrived onsite to test unit for unit not operating correctly, test unit, found lower switch holder not secured in place, secured lower switch holder, test unit, unit heating correctly, unit working properly, job complete."
Near Leander, TX 78641
David
Job Details: 10/15/2020
WASHER WHIRLPOOL WTW4816FW2 "Arrived on site to diagnose washer that didn’t appear to advance to rinse cycle. I was accompanied by 2 maintenance reps. Put unit in diagnostic mode and checked for codes. Only,code present was LONG FILL code, and I found the water turned off. Turned water on and continued diagnostic. Found a large amount of fabric softener in the tub and softener cup, which causes suds to get trapped in the pressure line. Blew out pressure sensor line. Unit finished diagnostics with no codes and everything properly. Issue likely stems from bad water pressure from valves being off / low flow or the unit is off balance / overloaded. First recommendation is to run AFFRESH cleaner through the unit to remove the buildups of soap and softener. Second is to reduce load size and make sure they are balanced loads utilizing the proper cycle selections. Customer can find use and care guides at whirlpool.com or maintenance may be able to provide them with one. All is working as desig
Near Georgetown, TX 78628
Jonathan
Job Details: 10/15/2020
ICE MACHINE KENMORE 106.895837 Arrived on site for ice machine stuck in cleaning mode. Had customer power unit on at circuit breaker. Powered unit off from control and on. Performed diagnostics mode and tested all operations. Found smart valve not registering reservoir when full but shutting off at 4 minutes. Found all pumps and thermistor working. Ran unit in normal mode and found all tested good.
Near Lago Vista, TX 78645
Lou
Job Details: 10/15/2020
REFRIGERATOR WHIRLPOOL WRF535SWHW00 "Arrived on site to inspect refrigerator noises. Upon further inspection, the customer advised that the unit is making a crackling noise and mainly at night. They provided a video of the noise and it sounded like something was cracking. Customer also pointed out a damage to the outer right panel that was done during installation (photo). I placed the unit in diagnostics and tested the compressor and condenser fan and found the unit making the “crackling” noise when the fan came on. I pulled the unit from the wall enough to see the power cord and find the warning label on the power cord hitting against the wall making the “crackling” noise. I wrapped the label around the cord and secured it with foil tape and advised the customer of my findings. Unit is operating as designed. No water leaks observed during service, job completed."
Near Cedar Park, TX 78613
Kayman
Job Details: 10/15/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 Arrived onsite to install previously diagnosed parts. I installed the diffuser and the unit is working as designed at this time. Advised the resident to keep an eye on the unit and give us a call if there anymore issues.
Near Austin, TX 78717
Kayman
Job Details: 10/15/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived onsite to install previously diagnosed parts. I installed the outer door panel and tested the unit through diagnostics. All tests passed and no leaks were detected during time of service. Job complete.
Near Georgetown, TX 78628
Jonathan
Job Details: 10/15/2020
REFRIGERATOR KITCHENAID KSSC42QMS03 "Arrived on site for refrigerator ice maker dumping ice and most not dumping in ice container after previous ice maker repair . Inspected unit and found wrong ice maker installed in unit and did not have chute connected to ice maker(see SD-pic). Removed wrong ice maker and installed new. Monitored cycle operation. All tested good, no water leaks detected."
Near Georgetown, TX 78633
Jonathan
Job Details: 10/15/2020
DRYER SAMSUNG DV45H7000E Arrived on site dryer not heating. Tested operation and verified fault. Tested voltage to unit and found 240 volts. Disassembled unit and tested thermal fuses and heating element. Found opened element. Removed failed element and installed new. Assembled unit and tested operation. All tested good.
Near Austin, TX 78725
Scott
Job Details: 10/15/2020
DISHWASHER AMANA ADB1400AGB1 "Arrived on site for dead dishwasher. Found power cord was improperly installed. Properly installed power cord ran diagnostics, all checked good. No water leaks detected at time of service, job complete."
Near Austin, TX 78723
Scott
Job Details: 10/15/2020
DISHWASHER WHIRLPOOL KDPM354GPS0 "Arrived on site for no power dishwasher . Checked breaker and power cord connections ,all checked good . Checked incoming voltage ,getting 120v . Will need control and console . No water leaks detected at time of service. Please call to set return Customer requests SM only .; O-emld tckt"
Near Austin, TX 78746
Kevin
Job Details: 10/15/2020
WASHER MAYTAG MVWB865GC0 "Arrived on site and replaced remaining parts diagnosted on previous visit, after replacement ran test 51 and everything passed, no water leaks detected at time of service, job complete"
Near Bastrop, TX 78602
Robert
Job Details: 10/15/2020
COOKTOP KITCHENAID KGCC766RSS01 "Arrived onsite to test unit for unit center igniter not working , test unit, found center igniter not sparking, tested screws on all burner heads, front left, center, and back right burners screws have potential to break when making the repair, ordered FL, Center, RR burner holder orifice in case of screws breaking during repair, ordered new wire harness, need authorization, office to reschedule.; ordrng 1 4456626 (wire) and 4 WP3368921 (screw-torx)s and 1 WP8287052 (holder-orf RR) and 1 WPW10110486 (module-spk) and 1 WPW10128448 (holder-orf LF) and 1 WPW10128450 (holder-orf CENTER)"
Near Manchaca, TX 78652
Kevin
Job Details: 10/15/2020
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site and inspected dishwasher and found heating element is on at the end of the diagnostic cycle. Customer has rinse aid in the dispenser, but customer has been using one hour wash explained that one hour wash only has an optional 30 minute drying cycle but heavy wash has a 49 minute drying cycle and is recommended. Explained to customer drying expectations with plastics versus ceramics metals or glass.
Near Buda, TX 78610
Richard
Job Details: 10/15/2020
DISHWASHER FRIGIDAIRE FDB1100RHM2 "Arrived onsite for the dishwasher not working properly and not draining. During testing found that sump has years of calcium build up and sump motor is not working properly and drain pump is not working properly as well found build inside drain hose as well. Will need to replace sump, pump motor, drain pump, drain hose , all the filters and seals kinda rebuilding the lower end of the dishwasher. Ordering parts and office to schedule ; ordrng 1 154246402 (check ball) and 4 154246502 (retainer)s and 1 154246801 (gasket,sump) and 1 154246901 (o-ring,rear) and 1 154247001 (o-ring,front) and 1 154724001 (cover) and 1 154728201 (sump assembly) and 1 154775401 (base) and 1 154844301 (motor & pump assy) and 1 5304506525 (filter) and 1 AUTHORIZATION (AUTHORIZATION NEEDED FOR REPAIR )"
Near Kingsland, TX 78639
James
Job Details: 10/15/2020
DISHWASHER IKEA IUD8555DX0 Arrived on site and tested operation. Found door switch error and drain circuit error. Verified continuity of door switch and tested resistance of motor and valve and found to be good. Tested resistance from components to chassis and found to be good. Unit has failed control. Installed new control and tested. Unit working properly. Job complete.
Near Cedar Park, TX 78613
Tommy
Job Details: 10/15/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived onsite for refrigerator lights not coming on. Upon arrival found fc and rc lights of and circuit not connecting replaced freezer light and found module also needed to be replaced. Replaced lights and tested unit. Unit tested good. Job Completed.
Near Austin, TX 78737
Luis
Job Details: 10/15/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived on site for water leaking. Found water leaking from dispenser spigot,found dispenser tube not fully inserted to spigot,installed tube correctly to spigot,tested water dispenser good no leaks after 5 min. Unit cooling correctly at time of visit."
Near Austin, TX 78727
Paul
Job Details: 10/15/2020
DISHWASHER KITCHENAID KDTM604KBS0 Arrived onsite for a dishwasher that is stuck in wash mode and it only flashes when a selection is touched. I found the console responding on all selections but not changing the program the machine was stuck in. I found proper voltage to the machine. The cancel button did respond but the main control would not cancel the cycle out. The main control needs to be replaced. Ordering W11410062 cntrl-elec & W11416458 console jic. Office to RS.; ordrng 1 W11410062 (CNTRL-ELEC) and 1 W11416458 (CONSOLE)
Near Austin, TX 78727
Wesley
Job Details: 10/15/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 Arrived onsite and replaced valve due to leak in icemaker spigot. Unit is now operating as designed without a leak. Advised customer on repair.
Near Austin, TX 78750
Wesley
Job Details: 10/15/2020
REFRIGERATOR WHIRLPOOL KBSN608ESS01 Arrived onsite and lubed the squeaky hinge and tightened switch activator to eliminate noise. All checks good.
Near Cedar Park, TX 78613
Tommy
Job Details: 10/15/2020
DISHWASHER MAYTAG MDB8959SKZ0 Arrived for previously diagnosed parts. Upon arrival pulled unit from wall. Used shop vac and towel to drain water while replacing drain pump. Tested unit unit tested good. Job Completed.
Near Austin, TX 78750
Paul
Job Details: 10/15/2020
WASHER WHIRLPOOL WFW97HEXW2 Arrived onsite for a washer to replace the previous diagnosed parts. I replaced the MCU and tested the machine. The door did lock and unlock but the drain pump would not run and the fill valves would not turn on. I checked the resistance of the drain pump motor and the valve coils. All were within range. I checked voltage to the drain pump and was only getting 9VAC to the pump. I explained to the customer that the ACU would have to be replaced also
Near , TX 78644
Leonardo
Job Details: 10/15/2020
MICROWAVE WHIRLPOOL WMH31017HS6 Arrived on site to replace panel. Replaced panel test unit and unit test good job complete.
Near Marble Falls, TX 78654
James
Job Details: 10/15/2020
MICROWAVE WHIRLPOOL KMBD104GSS01 Arrived on site and installed new drawer. Tested operation and found unit working properly. Job complete
Near Kyle, TX 78640
Robert
Job Details: 10/15/2020
REFRIGERATOR WHIRLPOOL KRFC704FPS03 "Arrived onsite to replace separator, replaced part, unit tested good, job complete."
Near Dripping Springs, TX 78620
Brandon
Job Details: 10/15/2020
DISHWASHER WHIRLPOOL MDB8959SKZ0 "Arrived on site for customer complaint of unit not draining, found power getting to drain pump, but unit not draining, ordering drain pump. Also unit would not run diagnostics cycle and could not activate error codes, door latch tested good. Ordering control board as well. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W11348053 (CONTROL) and 1 W11412663 (DRAIN PUMP)"
Near Lakeway, TX 78734
Luis
Job Details: 10/15/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Arrived on site for cooling complaint per customer upper portion of freezer stops cooling. Checked door fan powers off when door switch is disengaged no issues with door diagnosed a defrost issue. Ordering main control and thermistor,set return date for next availability once parts have arrived. Hold onto door ; ordrng 2 W10316760 (THERMISTOR )s and 1 W11293378 (CONTROL MAIN)"
Near Austin, TX 78728
Jimmy J.
Job Details: 10/15/2020
MICROWAVE WHIRLPOOL WMH78019HZ2 Arrived on site for left side of oven cover popping off. Removed microwave from mount and adjusted the cover to get as flush as possible. The cover is now aligned with left and right side mounts to get the cover as parallel as possible without damaging the tabs. Job completed.
Near Austin, TX 78746
Luis
Job Details: 10/15/2020
REFRIGERATOR KITCHENAID KSSC42QTS02 "Arrived on site for no water,frost build up in ice bucket and not dispensing. Diagnosed unit will need new shaft and ice door,tested dispenser diagnosed faulty main control,ordering updated control kit,door ice and shaft. ; ordrng 1 LMON,Y (LM ON,Y) and 1 W10789107 (CONTROL) and 1 WP2318082 (SHAFT) and 1 WPW10504753 (ICE DOOR)"
Near Temple, TX 76502
Tyler
Job Details: 10/15/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Arrived on site for refrigerator not dispensing ice properly out of the door. Upon further inspection I found that they were no error codes in the diagnostic mode indicating that dispenser was having a hard word I then ran multiple dispensing test on the unit to verify that the water was working. Whatever I would activate the ice dispenser you would hear the motorhome but nothing was coming out and I had a hard time at first being able to get the ice bucket out of the compartment that it was in but once I did I was able to pull the icemaker out and verify that a piece of ice it got stuck in frozen in between the auger motor and the bucket itself not long the auger motor to Twist Ice buckets dispensing arm around to push ice forwards. I removed the blockage and reassembled the unit and found everything was not working as designed in the refrigerator is dispensing ice both cubed and crushed when selected. Call complete
Near Kyle, TX 78640
Kevin
Job Details: 10/15/2020
DRYER WHIRLPOOL MED5640TQ0 "Arrived on site and inspected the dryer and found it is not running or heating, Removed rear panel and found thermal fuse connector is off. After resetting dryer will now run and heat properly. airflow meter shows vent to the exterior of the home is completely restricted recommended that this be corrected or dryer fuse will fail, job complete"
Near Austin, TX 78748
Leonardo
Job Details: 10/15/2020
DISHWASHER WHIRLPOOL WDT720PADM2 Arrived on site to test unit for upper rack falling. Test unit and found upper wheel broken. Replaced wheels test unit and unit test good job complete.
Near Pflugerville, TX 78660
David S
Job Details: 10/15/2020
REFRIGERATOR WHIRLPOOL WRT519SZDM06 Arrived on site for for ice maker leaking. I inspected the unit and work area. I found the evap drain tube was clogged with ice. I removed the ice build up and steamed out the drain tube. It is now draining properly. Job complete.
Near Pflugerville, TX 78660
David S
Job Details: 10/15/2020
COOKTOP KITCHENAID KSGG700ESS0 Arrived on site to install previous diagnosed part. I removed the failing control panel and replaced with new. I powered the unit on and tested the co toro buttons. Everything is working as designed. Job complete.
Near Lago Vista, TX 78645
Lou
Job Details: 10/15/2020
DISHWASHER GE GLD5604V00BB "Arrived on site to inspect dishwasher not heating/drying. Upon further inspection, I checked the element and found it badly rusted and had two burnt spots at the back corners of the element. Placed the unit in diagnostics and tested and the unit operated as designed except the element failed. I am ordering the element and office to schedule return service. No water leaks observed during service.; ordrng 1 WD05X10010 (element heat asm)"
Near New Braunfels, TX 78132
Richard
Job Details: 10/15/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived onsite for the microwave not working correctly. During testing found that the console is not working properly and the interlocks. Will need to replace interlock and console. Ordering parts and office to schedule ; ordrng 1 W11297728 (console)
Near Bee Cave, TX 78738
Luis
Job Details: 10/15/2020
REFRIGERATOR GE PFCS1NFZCSS "Arrived on site for cooling complaint. Found fan motor running correctly,removed cover found no issues in freezer compartment found gasket ripped,placed led light towards ripped section,found light escaping from seal,cycled power found temp change due to power cycle. Ordering gaskets,control and temp sensor. ; ordrng 2 WR14X10305 (GASKET)s and 1 WR55X10025 (SENSOR)"
Near Georgetown, TX 78633
Cliff
Job Details: 10/15/2020
RANGE WHIRLPOOL WFG550S0HZ1 Arrived on site to replace light socket for range. Replaced socket and tested unit. Found all is functioning properly at this time.
Near Austin, TX 78738
Luis
Job Details: 10/15/2020
REFRIGERATOR WHIRLPOOL WRX986SIHV00 "Arrived on site for no lights in deli section. Diagnosed a defective led module,replaced led module powered unit on all leds working as designed."
Near Georgetown, TX 78633
Cliff
Job Details: 10/15/2020
OVEN WHIRLPOOL WOC54EC0HS03 Arrived on site to diagnose an oven that is not cooking properly. Found oven temperature to low. Adjusted calibration offset to account for temperature difference. All is working properly at this time and no further repairs are needed.
Near Austin, TX 78749
Kevin
Job Details: 10/15/2020
OVEN WHIRLPOOL WFG505M0BS "Arrived on site and found light bulb socket has popped out. Loosened top enough to reset socket, customer will purchase their own light bulb To complete repair, Job complete"
Near Liberty Hill, TX 78642
James
Job Details: 10/15/2020
DRYER MAYTAG MEDB835DW4 Arrived on site and tested operation. Found unit will turn on and then relay will engage when hitting start. Found F4E4 error in memory. Verified proper voltage to unit and tested all components in L2 line. Tested resistance of motor and found to be good. Installed new Acu per tech sheet recommendation and found unit still has same issue. Called tech line and spoke to Robert #7729050756. Tested voltages to motor at control and tested resistance of motor at control. Found voltage to be good and motor winding have proper resistance. Motor has internal failure on start windings that is not allowing motor to start. Ordering motor and blower to repair. ; ordrng 1 W11126010 (motor-drve) and 1 WP697772 (blower wheel)
Near Georgetown, TX 78633
Cliff
Job Details: 10/15/2020
MICROWAVE WHIRLPOOL WOC54EC0HS01 Contacted customer and they informed me of the issue. Issue is with control panel .; ordrng 1 W11297728 (PANEL)
Near Manor, TX 78653
Scott
Job Details: 10/15/2020
RANGE AMANA AGR4230BAB3 Arrived on site for oven not heating . Found igniter not even glowing . Replaced igniter . Unit is now igniting gas and heating properly . No gas leaks detected at time of service. Job complete .
Near Georgetown, TX 78628
Tommy
Job Details: 10/15/2020
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived onsite for oven no heat. Upon arrival found control not communicating properly with UI and elements. Turned unit off at breaker. Pulled unit, replaced control, put unit back into place and turned back on at breaker then tested. Unit tested good job Completed."
Near Copperas Cove, TX 76522
Al
Job Details: 10/15/2020
WASHER WHIRLPOOL WTW5000DW1 "Arrived on site and inspected washer and found, removed and replaced the latch, pump and actuator.Reassembled calibrated and tested the unit and unit tested as designed.Job complete No leaks"
Near Johnson City, TX 78636
Brandon
Job Details: 10/15/2020
REFRIGERATOR KITCHENAID KRMF706EBS01 "Arrived on site for customer complaint of PO code, I reset unit everything tested good at time of service."
Near Austin, TX 78741
Leonardo
Job Details: 10/15/2020
VENTHOOD UNKNOWN UXT4030ADS2 Arrived on site to test unit for damaged vent hood. Found damaged on vent called techline Job complete. File#7729046136
Near Bastrop, TX 78602
Robert
Job Details: 10/15/2020
REFRIGERATOR WHIRLPOOL WRS325SDHB05 "Arrived onsite to test unit for unit producing low amounts of ice, test unit, found low water flow from dispenser as well, checked water pressure from valve, water pressure good, removed filter, water pressure normal coming from dispenser, advised customer to purchase new filter, unit working properly, no leaks detected, job complete."
Near Austin, TX 78717
Kayman
Job Details: 10/15/2020
MICROWAVE WHIRLPOOL WOC54EC0HS01 Arrived onsite to install previously diagnosed parts. I installed the console and main control. As we attempted to connect to WIFI it showed the oven was connected but on the app is was still trying to connect. I gave the customer the WiFi connect teams phone number to better assist them in connecting the unit. Job complete.
Near Austin, TX 78750
Wesley
Job Details: 10/15/2020
WASHER MAYTAG MVWB765FW3 Arrived onsite and found unit lid is needed. Ordering lid to repair. Office to reschedule due to part availability. ; ordrng 1 W11259006 (LID)
Near Temple, TX 76504
Tyler
Job Details: 10/15/2020
DRYER WHIRLPOOL WED4950HW0 Arrived on site for dryer that would not shut off. Upon arrival I was able to verify that the dryer had been started on a 60 minute cycle and it sat on the 60 minute cycle while still running at the customer stated that they have had it sitting there for close to an hour and then they noticed the timer would never turn once the driver started. I ended up replacing the timer and was able to run a 10 minute cycle and Verify that the dryer now shuts off as designed as well as a timer rotating like it should. Call complete
Near Leander, TX 78641
David
Job Details: 10/15/2020
REFRIGERATOR JENN-AIR JFC2290REP00 Arrived on site to install freezer door. Found new door is good to go. Installed FC door and transplanted handle and gasket. All is working as designed. Call complete.
Near New Braunfels, TX 78130
Andrew
Job Details: 10/15/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived on site to test unit for no water. Took kick plate off and noticed inlet valve not connected. Connected intake valve, tested unit, unit is working as designed. No leaks detected. Job complete."
Near Temple, TX 76501
Tyler
Job Details: 10/15/2020
REFRIGERATOR KITCHENAID KRMF706EBS01 "Arrived on site for refrigerator leaking water. Upon arrival customer pointed out that there was water pooling around the ice maker. Customer also mentioned that they had noticed temps in freezer not staying consistent. The dairy products in fc with all melted upon arrival as well. I inspected inverter board, compressor, and condenser fan area and found no dirty coils or over heated components. The evap coil in the freezer had a thick ball of ice build up around the ffc had little frost but was also much thicker then it should have been on high side entry line. Customer stated they had noticed the temp differences for more then a few weeks and have had a hard time keeping food cool. I ran service test 4 but saw no difference in the frost pattern of either evaporators. The valve was rotated to each compartment during the test as designed. Unit is loosing Freon through the evap coil in ffc. We will need to return with ss repair. Office to reschedule
Near Round Rock, TX 78664
Jimmy J.
Job Details: 10/15/2020
WASHER WHIRLPOOL WTW5000DW3 Arrived on site for lid lock not locking and tripping breaker. Ran diagnostics and lid lock was faulty. Replaced lid lock and locked when going into drain and spin. Ran in diagnostics manual test mode and lid lock locked and unlocked as designed. Job complete.
Near Waco, TX 76708
Jonathan
Job Details: 10/15/2020
DRYER ROPER RED4516FW0 Arrived on site for a dryer that’s making a scraping sound. Inspected unit and work area. Tested unit in a normal time dry cycle and found unit making a scraping sound coming from the bearing ring. Removed front cover and found a screw in between the felt liner and the tub ring. Removed the screw and tested unit. Customer still complained about how loud the dryer vibrates so I added sound pads to help dull the sound. Unit is working as designed. Call complete.
Near Round Rock, TX 78681
Jimmy J.
Job Details: 10/15/2020
MICROWAVE WHIRLPOOL WMH31017HZ4 "Arrived on site for: We have got a new microwave from Lowes and installed last week but when we turn on the microwave to heat anything it's making an unusual noise. Turned on microwave and could hear a vibration at the top of the microwave cover. Customer also pointed out the cover was bowed just a tad on the right side. Took down microwave and tested from a wall outlet to identify noise. No noise detected. The mounting bolt was not tightened down enough and was the cause of noise. Removed cover to align the cover better to remove any bowing on the right side. Clip was in place, but didn’t make a difference in the bowing due to the cavity being a little off center from minor damage to metal brace inside where cover mounts. Reassembled and mounted back on wall. Noise is gone and operating as designed."
Near Belton, TX 76513
Tyler
Job Details: 10/15/2020
REFRIGERATOR JENN-AIR JFFCC72EFS03 Arrived on site for refrigerator needing a new freezer door as well as the left side dispenser fresh food door. After installing and verifying that the new freezer door was corrected intact and sealing properly and then opened the left side fresh food dispenser door Office to reschedule due to being out of stock/psp; ordrng 1 W11254959 (LEFT SIDE DISPENSER DOOR)
Near Belton, TX 76513
Tyler
Job Details: 10/15/2020
ICE MACHINE JENN-AIR JIM158XYRS0 Arrived on site for icemaker needing previously diagnosed water level sensor as well as grid cutter. Soli necessary parts I was able to watch and verify that a fall harvest was completed and in a much faster time then before repair. Unit now functioning as designed with no leaks before during or after repair
Near Leander, TX 78641
David
Job Details: 10/15/2020
DISHWASHER WHIRLPOOL WDT720PADM2 "Arrived on site to diagnose dishwasher not spraying. Performed diagnostic and found only code is F7E1 for no heat. Ran diag cycle and wash motor never turned on. You can hear control relays clicking, but no motor action. Provided estimate for sump and motor, Replaced sump and motor and retested. Unit is working as designed with no water leaks at time of service.Call complete."
Near Copperas Cove, TX 76522
Al
Job Details: 10/15/2020
REFRIGERATOR WHIRLPOOL GI7FVCXWY00 Arrived on site and inspected french door refrigerator only making 10 cubes a day.I verified and inspected the unit and ice maker is working and valves are providing water to both the dispenser and ice maker.Customer advised the filter would need to be replacedCustomer needs filter and ice maker will make the needed ice.Job complete
Near Belton, TX 76513
Jonathan
Job Details: 10/15/2020
WASHER MAYTAG MVWC565FW2 Arrived on site for a washer that was unlevel. Inspected unit and work area. Customer showed me that her legs were not level on the unit since she has uneven ground. Adjusted the feet and found back legs were the problem causing the tub to rest up against the left side of the frame. Adjusted feet in the front and back and leveled out the unit. Tested unit and unit is working as designed. Call complete.
Near Killeen, TX 76549
Al
Job Details: 10/15/2020
REFRIGERATOR MAYTAG MFI2665XEB6 "Arrived on site and inspected french door refrigerator ice maker issues.Found the actual issues are with the UI because when customer turns off the ice maker it stays on.I attempted to reset the unit by pressing the cooling off for 3 seconds and unit UI didn’t respond when trying to turn it back on.Ordering the UI, main control and authorization.Office to reschedule the customer.Ice maker fills and dispenses.Needs more work ; ordrng 1 CNOTE (AUTHORIZATION ) and 1 W11035752 (MAIN CONTROL ) and 1 WPW10337912 (UI)"
Near Killeen, TX 76549
Tyler
Job Details: 10/15/2020
REFRIGERATOR GE GSH25JSXNSS Arrived on site to install a new sealed system for side-by-side ge. After installing a compressor dryer and access valve is able to retest the unit and verify that is now cooling as needed. The customer did state that prior to our first diagnosis trip they were having some defrost issues as well as icemaker related issues but due The previously diagnose issue it was hard to determine after running multiple test if the icemaker water valve dispenser having any kind of Hardware failure at this moment everything is functioning as designed. I did inform the customers to keep thermostats in the fresh food in freezer section and ensure that they are at 0° and 37°. Canton does that they would call us a week to verify if the fridge is back to normal or if there any continuing issues. Call complete
Near McGregor, TX 76657
Jonathan
Job Details: 10/15/2020
DRYER WHIRLPOOL WED4815EW1 Arrived on site for a dryer that was not drying clothes. Inspected unit and work area. Tested voltage to the unit and found proper voltage. Ran unit through a normal time dry cycle and found unit heating properly and tumbling. Remove vent hose and found a lint ball stuck in the blower wheel housing. Removed obstruction and tested unit. Unit seem to ventilate properly. Used vent test kit and that test kits showed that the unit was running properly. Call complete.
Near Harker Heights, TX 76548
Al
Job Details: 10/15/2020
OVEN WHIRLPOOL WFE550S0HV1 Arrived on site and inspected range not heating.Removed the access to the outlet and found the black wires as well as the cord burned.Ordering the harness and customer will get a new cord.Needs more work ; ordrng 1 W11458883 (MAIN HARNESS )
Near Salado, TX 76571
Tyler
Job Details: 10/15/2020
DRYER WHIRLPOOL WED9550WW2 Arrived on site for dryer that was not getting any heat at all. Upon further inspection I found a D thermal fuse as well as thermal cut off’s are all functioning as designed but the heating element itself had Overheated just due to its age. install the new element and retest dryer and found that everything was working as designed customer was able to verify results of dryer repaired and is happy that the dryer is now working. Call complete
Near Waco, TX 76708
Jonathan
Job Details: 10/15/2020
MICROWAVE WHIRLPOOL WMHA9019HZ3 Arrived on site for a microwave that was turning itself off and tripping the breaker after five seconds of being turned on. Inspected unit and work area. Tested outlet polarity and found proper polarity. Removed microwave from wall and found the unit partially damaged on the install and had a metal piece touching the black connector at the filter board. I called Techline and spoke to Butch SR# 7729045655. He had me remove that metal piece and fix it. We tested the unit again and unit powered on and went through a heating cycle. Advised that the unit should be god to go and call complete.
Near Killeen, TX 76542
Tyler
Job Details: 10/15/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Arrived on site for refrigerator they had LEDs that were dimming and eventually not turning on at allwhen the door was wide open. I found that the LEDs in the fridge had bad bulbs in them as well as in the freezer and I ended up replacing the LED bulbs and I was able to retest the unit and found that everything is now turning on as designed. Customers did also stay well and say that the water dispenser was having an issue and I was able to narrow down that the filter head assembly as well as the water valve were not functioning in conjunction with one another and we will need to order the filter head assembly as well as a new water valve. ; ordrng 1 W11194438 (housing) and 1 WPW10341329 (water valve assy)
Near Killeen, TX 76542
Al
Job Details: 10/15/2020
REFRIGERATOR GE GSH25JSBBSS Arrived on site and installed previously ordered parts.Installed the connectors and manifold.Unit now dispensing water properly.Job complete
Near Georgetown, TX 78633
Cliff
Job Details: 10/15/2020
DRYER GE GFDS140ED1WW Arrived on site to diagnose a dryer that is taking too long to complete cycles. Tested unit and found external venting clogged. Homeowner will need to have Vinton clean to complete repair.
Near Harker Heights, TX 76548
Al
Job Details: 10/15/2020
WASHER MAYTAG MVWB835DW0 Arrived on site and inspected washer dripping water from the valve.Customer had video of the leak.Confirmed the complaint and removed and replaced the valve.Reassembled
Near Georgetown, TX 78626
Tommy
Job Details: 10/15/2020
REFRIGERATOR WHIRLPOOL WRS331SDHM00 Arrived onsite for refrigerator ice maker not working. Upon arrival found that ice maker was operating as designed but that dispenser wasn’t dispersing. Found that unit water valve was bent in not allowing water adjusted valve tested unit tested good. no signs of leaks during service. Job Completed.
Near Austin, TX 78747
Leonardo
Job Details: 10/15/2020
RANGE WHIRLPOOL WFE525S0JS0 Arrived on site to test unit for damage panel. Ordering new panel office to reschedule
Near New Braunfels, TX 78132
Andrew
Job Details: 10/15/2020
REFRIGERATOR KITCHENAID KRMF706EBS01 Arrived on site to replace door hinges and covers from previous diagnosis. Found right side hinge was grey. Showed customer and she would like to have both black as the original hinges are. Will need to order hinge in black. ; ordrng 1 W10691674 (hinge-door)
Near Copperas Cove, TX 76522
Al
Job Details: 10/15/2020
RANGE MAYTAG MER6600FZ2 Arrived on site and inspected range not heating.Confirmed the complaint and found the harness was defective causing the issue.Removed and replaced the harness.Reassembled and unit tested as designed.Job complete Customer satisfied
Near New Braunfels, TX 78132
Richard
Job Details: 10/15/2020
DRYER WHIRLPOOL WED4815EW1 Arrived onsite for the dryer not working. During testing found that there is no voltage going to the dryer causing the issue.
Near Killeen, TX 76549
Al
Job Details: 10/15/2020
DRYER WHIRLPOOL LER8648PG0 Arrived on site and inspected dryer.Multiple failures were detected and corrected.Unit now heating and operating properly.Job complete
Near Bastrop, TX 78602
Robert
Job Details: 10/15/2020
REFRIGERATOR GE PSB48YSXASS "Arrived onsite to fix breaks in the water dispenser hose, used connectors to new water tube to dispenser hose, test unit, water working properly, unit working properly, no leaks detected at this time, job complete."