Arrived on site for otr microwave failing to heat. Upon arrival confirmed issue and verified unit had stable 120v connection. Found after further testing that the capacitor diode and magnetron had failed. Replaced all 3 components and reassembled and tested unit. Found microwave fully heating as designed. Call complete

"Arrived on site for customer complaint of unit not starting unless she pushed the door close, I found failed interlock, I replaced interlock, unit tested good."

Arrived onsite to replace the timer to the unit. Replaced the timer. Tested the unit in drain and spin. Unit started with no issues. No leaks at this time. Job complete

"Arrived on site to fix oven and burners. Upon inspection found the igniter bent upwards causing non ignition, bent down igniter and tested. Oven worked normally. Front left and front right burner pops when used for multiple minutes. Replaced lp and no change. Ordering burner caps and burner heads. Changed pressures on valve and found no change. Office to reschedule ; ordrng 2 W10891746 (Burner head)s and 1 W11121390 (Burner caps)"

"Arrived on site for customer complaint of unit leaking, found leak coming from vent gasket as well as dispenser, I replaced parts, unit tested good."

Arrived onsite for lower blower speed slow. Looked at the unit in diagnostics and saw error for lower fan speed to low. Replaced fan. Tested the unit. Unit tested good. No issues at this time. Job complete

"Arrived on site for customer complaint of lights not working found failed module in RC bottom left, I replaced module, unit tested good."

"Arrived on site and replaced control panel and drain pump diagnosed by previous technician, job complete"

Arrived on site to test unit for inner light not coming on and open close door error. Found upper switch burned out replaced upper switch kit. Test unit and unit test good job complete.

"Arrived on site to install previously diagnosed and ordered parts. Due to the large crisper drawer rails failing I removed and replaced the rails and tested and drawer is operating as designed. Also, I found the mullion gasket at the bottom was torn. I removed and replaced the mullion and added grease to the top of the mullion and pivot block and tested the door. Unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site for really loud dishwasher. Found dishwasher not installed properly. Corrected install, ran diagnostics no error codes . Drain pump is making loud noise . Ordering pump and mounting brackets to finish off install. No water leaks detected at time of service. Call to set return . ; ordrng 1 W11362500 (Bracket) and 1 W11035709 (Drain pump)"

"Arrived on site to diagnose dishwasher not washing at dishes. Ran unit and found error F4E3 wash motor not running F7E1 no heat. Ran unit and found it does drain and fill, but wash motor is not engaging and stays silent. Office to schedule when replacement part arrives. Reordered motor. ; ordrng 1 W11085683 (Sump And Motor)"

Arrived on site to install previously diagnosed part. Removed UI and installed new UI. Powered on oven and had customer connect it to WIFI. Customer has never downloaded the Whirlpool app to connect with the oven microwave combo. I expressed the importance of getting the app downloaded to get the best performance from the oven microwave combo. Explained this may be the reason the oven microwave combo continues to have communication errors between UI and control. Customer plans on downloading the Whirlpool app once she has a chance. Tested oven and it heated as designed. Tested all functions of the UI and it responding as designed. Job completed.

Arrived on call for complaint of error code f21. Pulled cover and checked drain motor some debris but ok. Clear code and test pump.

"Arrived on site to test unit for no heat, tested unit found unit not getting proper voltage at wall outlet and in junction box, all other components tested good, advised customer to get an electrician to fix power issue, job complete"

"Arrived on site to test unit for loud buzzing noise, tested unit found RC evap completely frozen over thermistors out of range, and fan not engaging, quoted customer for UI control, RC evap harness with thermistors and fan support ; ordrng 1 W11089931 (UI) and 1 WPW10389152 (Fan support)"

"Arrived on site to follow up on washer with screaming gearcase. Replaced gearcase, cam and belt. Ran unit with customer present with a load of blankets on a high speed spin and verified there are no noises present and unit is working as designed. Call complete."

"Arrived on site for a dryer that is not heating. Inspected unit and work area. The customer advised of the issue was not with the dryer not heating buddy dryer is not drying clothes. Inspected unit and work area. Did find proper voltage going to the unit. Ran unit through a time dry heat cycle and found the unit drum turning and the unit heating. I did find an issue with the unit ventilating properly due to the vent hose being crunched in the back. Ran a vet test kit on it and found that the dryer was ventilating properly without the vent hose on the unit. I advise the customer to update their vent hose to a periscope style vent hose to illuminate this issue and that it further problems persisted, they would need to clean out their vent going out of the house. The unit is working as designed. Call complete."

Arrived onsite for unit not cooling in the refrigerator. Looked at the bottom of the refrigerator and saw a wall of ice buildup. Let customer know that it needs to be unthawed before our next visit to diagnose properly and needs to be unthawed 24 to 48hrs before the next visit. Ordered parts for us to come back with. Office to reschedule.. ; ordrng 1 W11098695 (Fan scroll)

"Arrived on site to inspect dishwasher leaking water. Upon further inspection, the customer advised that the unit is leaking water at the front of the unit on the left side. Inspected the interior tub and all checked good. Removed the toeplate and found where water was leaking from the valve area (photo). Inspecting the valve further, I found the inlet hose at the valve connection on the hose side has broken the seal and it leaking from the hose. Water turned off to the unit to prevent further leaks, job completed."

Arrived on site for for oven hotter then setting . Ran temp checks . Found unit running about 15 degrees over normal. Recalibrated 15 . Ran temp checks again . All checked normal . Job complete

"Arrived on site. Unit was powered off,per customer water leaking in fresh food section,removed evaporator cover found obstruction in drain removed obstruction,powered unit on frost forming on evaporator and fan running."

"Arrived on site for customer complaint of unit not agitating, found gearcase leaking oil and not shifting properly

"Arrived on site for a washing machine leaking from the front, and receiving an error code. Upon further inspection I found the bellow actually torn in the front, and I could see the water trails coming out of the unit. I also could see hard water or calcium build up on the gasket and door. I advised the customer on regularly cleaning/running self clean cycles to help prevent this. I put the unit into diagnostics mode and found stored error codes F6E3 for communication error from ACU to UI or UI to ACU, F5E2 for door lock error, F5E4 for door not opened between cycles, and F3E1 for water level system error. I found the F5 error codes are most likely being throw when the customer gets the F6E3 error code, for they have to just restart the unit when it is thrown in order to start it again. I then ran a diagnostics cycle and found the motor was running even when it was not supposed to in specific steps of the cycle. There was also a constant flow of water from the door. I then ran a key encoder test and it passed. I checked voltage at the wall and found it good. I then gained access to the control and UI. I ohmd out the harness to the UI and found it good. I checked voltage incoming to the unit at the filter and found it good. This indicates a faulty control. The unit will need a new control and bellow to be repaired.Call complete."

"Arrived on site for complaints of unit not starting. Found failed lid latch. Installed new lid latch provided by customer. Tested unit and unit passed all tests in factory diagnostics. No water leaks detected, job complete."

"Arrived on site and found customer is experiencing water dripping intermittently into the basket for several hours. At this time there is no water dripping. Replaced water valve assembly one of them is likely getting stuck open, job complete"

Arrived on call to check power supply and found the voltage to dryer not correct. Customer will have supply check.

Arrived on site for unit not heating. Inspected unit found 240 coming from wall. Tested element. There was no continuity. Need to replace heater assembly.Replaced heater assembly. Tested unit and unit heats as designed. Job complete

Arrived on site for Interior Light Not Illuminating - Refrigerator. Customer stated the lights were not the issue. He tried calling our office and left a vm that the fridge was having power failures not light issues. Customer stated fridge would lose power when ice dispenser or water dispenser was used. Other times power would go out on its own. After five minutes it powers back on by itself and seems to run fine. No cooling issues. Making ice. No error codes come on when power goes out. All functions turn off except UI display with power outage. Customer showed me large areas of condensation at the top of the deli drawer gasket as well as divider fascia between fridge and deli. Tested mullion and it was not getting voltage from the UI. Tested mullion itself and it showed open.

"Arrived on site for a refrigerator not cooling. Upon arrival the customer had the unit unplugged and the doors open. After I plugged the unit in I could hear the fans turn on, and the compressor starting. However, the compressor would only run a few seconds and then cut out. This continued to cycle on and off. Due to this I powered the unit down, and I gained access to the start device. I removed the start device and found it had physically broken and burned. Due to this I installed a new start device. As soon as I plugged the unit back in the compressor began to run. Th compressor no longer cycled, and ran as designed. Call complete."

Arrived on site for weak water flow and dripping from water dispenser. Cleaned dispenser tip tested dispenser no drips from dispenser fitting will order unions incase air leak at connections. Tested water dispenser weak water flow with new filter ordering filter housing ; ordrng 1 W10271541 (Union) and 1 WPW10394053 (Filter head) and 1 W10271543 (Union) and 1 W10277958 (Union)

"Arrived on site for dead wall oven . Found thermal fuse had failed . Replaced fuse ,ran diagnostics, no error codes . Ran preheat , cooling fan operating normally . No other issues found .

Arrived on site to diagnose an oven that is not turning on. Found wiring in junction box burnt. Removed damaged wiring and rewired oven properly. All is working properly at this time.

Arrived onsite and repaired unit dishwasher with brass fittings on the old style heater with the updated part. Unit is now operating as designed.

"Arrived on site for no cool. Removed evaporator cover found freezer evaporator incased in ice,ran diagnostics ran defrost heater compressor not powering off and heater not powering on diagnosed unit will need harness and main control,main control on factory back order. . ; ordrng 1 W11396530 (Harness) and 1 W11533213 (Control)"

"Arrived on site to diagnose washer that is not completing cycles. Found errors for Stuck key, long drain, long fill, switch mismatch, shifter failure. Ran unit and found the water supply is inconsistent and would randomly stop due to being hooked up to a cold side only garden hose that is leaking. Unit is located inside of a building next to an open door, which is also causing some rust on the unit. If I shake the hose it will fill. Unit screams when basket is in motion and vibrates / bangs due to unlevel floor. Unit is not located or hooked up to manufacturer specs. To fully complete repair unit will need a new gearcase, timer / controls, possibly motor, shifter.; ordrng 1 Needs/Reporting (See claims)"

Arrived on site to test unit for acting erratic. Found no stored error codes. All components tested good in diagnostics. Replaced control and advised customer to download Maytag app and get unit connected to WiFi for software updates. Unit is currently working properly. No leaks detected. Job complete.

Arrived onsite for front right burner only working on high heat. Tested unit and found switch was not operating and terminals were charred. Need to replace switch. Replaced switch. Front right burner operates correctly. Job complete

Arrived on call for complaint of refrigerator not turning on. Found damaged cord. Repair power cord and refrigerator working properly.

Arrived on site to install previously diagnosed parts. Upon arrival I verified the new latch had secure switches. I powered the unit down at the breaker. I then installed the new latch and tested the unit. I found it now working as designed. Call complete.

Performed streem diagnosis. Found microwave fan begins to run as soon as the door is closed. Unit has failed interlock switches.

Arrived on site to test unit for broiler staying on. Found relay stuck broiler strain on even when off. Replaced board test unit and unit test good job complete.

"Arrived on site to diagnose dishwasher that was not washing. On arrival found F8E4 error blinking for flood switch, also FA E2. Found flood tray full of water. Unit likely leaking from heating element. Cleared water and reset unit. Wash motor still not coming on. new wash motor, heating element, and vent motor. .; ordrng 1 W11416362 (Wash motor) and 1 W11537778 (Heater) and 1 W11414073 (Vent Motor)"

Arrived onsite for special project heating element replacement. Replaced element and tested unit. Unit operates correctly. No leaks present at this time. Job complete

"Arrived on site to inspect dishwasher door handle loose. Upon further inspection, I found the unit handle loose. I tightened the screws at the bottom the handle and it was still loose. I removed the outer door panel and tightened the screws inside and while I had the panel off, I found the console seal missing. I reassembled the door and advised the customer of my findings. I am ordering the seal and CNOTE-LSO PER CUSTOMER REQUEST and scheduled return service . No water leaks observed during service.; ordrng 1 W11213719 (Console seal) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"

Arrived onsite for unit not washing. Tested the unit and heard the motor not running really good. Replaced the pump and motor. Tested the unit and unit was pump like normal. No leaks at this time.

"Arrived on site for a microwave throwing the open/close door error. Upon arrival the customer stated this was extremely intermittent. Upon further inspection I found the door sagging a little, and I was able to move it up and down to freely. I informed the customer that this could be causing the unit to not come in proper contact with the switches intermittently. I also found the door switch assembly was loose, and I tightened it. I informed the customer this could of also caused this issue. I found the unit as designed.

"Arrived on site for a dishwasher with the start button not working. I gained access to the inside of the console. Upon further inspection I found the clips holding the UI in had broken. This was allowing the UI to be pushed down when you pressed on the start button, so it was not coming in full contact with the switch.. ; ordrng 1 W10847822 (Console)"

Arrived onsite for unit not washing and heater needs to replaced as a issue from the factory. Looked at the unit and saw that the heater needs to be replaced and tested the unit to see if it will fill or wash. The unit did fill with water but the wash motor would turn on but it wouldnt not spin to get the water around. Ordered parts. Office to reschedule ; ordrng 1 W11416362 (Pump and motor) and 1 W11410066 (Control)

"Arrived on site for fresh food section warm . Ran temp checks . FZ 0, RC 46, ice box 10. All fans working ,no issues found with pantry control. Found all thermistor good . Found frost on FZ evap bye fan . No frost in fresh food section. Ran harvest all checked normal. There was ice in maker and on batch in bin . Talked to SW . Replaced UI control . Did power reset . Recommended to make sure freezer draws are not overfilled to keep door properly closing .No water leaks detected at time of service. Job complete"

"Arrived on site to replace previously diagnosed control board, will need to order the correct control board and return, office to reschedule ; ordrng 1 W10803586 (Control board)"

"Arrived on site for door closure issues. Found with right door slightly open door will swing fully open,adjusted bottom hinges tested door operation good."

Arrived onsite to install previously diagnosed pat. I gained access to the leaking water inlet valve and replaced it. Then tested unit for leaks and functionality. Found unit operating as designed. No leaks at this time. Job complete.

"Arrived on site for too much ice. Ran diagnostics diagnosed a defective bin thermistor,replaced defective bin thermistor

"Arrived on site for Not Starting or Operating - Dishwasher. Customer stated the power started coming back on and allowing it to run but that it was still acting funny. Ran diagnostics and console would not give me any error codes. Getting 120 at the junction. Gained access to control and it too was getting 120. Tested all components and control, console and OWI were getting weak resistance readings.Job completed."

"Arrived on site for complaints of ticking noise and not starting. Found unit will tick repeatedly and then shut off. When pushing against the door on the right side and starting the unit, it will run and heat properly. Found frame damage on the left back side. Looks like unit could have been dropped possibly, causing structural damage.

Arrived on site to install previously diagnosed parts. I installed the new latch and catch. The unit is now as designed. Call complete.

"Arrived on site to test unit for over heating, tested unit found all sensors good, inspected element, did not find any unusual marks, getting 10 olms on element, no burnt wires detected, called safety to report my findings, got file number Sr#7732525414, ran vent test and got restricted airflow, advised customer to address issue asap, and dont run unit until vent has been cleaned by a professional, job complete"

Arrived on site to install new frame and brackets. Installed new frame and brackets test unit and unit test good job complete.

Arrived on site and inspected Dryer and found it is still squealing tension pulley should have been replaced on first visit. Per PR call is NDO; ordrng 1 WPW10547292 (Tension pulley) and 1 WPW10136934 (Belt)

"Arrived onsite for shift actuator slipped position and replaced shift actuator to updated part, unit is now working as designed. Advised customer on repair."

"Arrived on site, replaced element . Tested unit according to service pointer . All checked normal. No water leaks detected. No error codes. No water leaks detected at time of service. Job complete"

"Arrived on site to install heater per special project. I installed the heater and then tested the unit. I ran a diagnostics cycle while monitoring the amp draw. I found the heater drawing the proper amperage, and the unit running as designed. No leaks observed at the time of service. Call complete."

"Only in refresh cycle. Not sanitize. Maybe high amp draw. SR#7732596809. Arrived onsite for unit tripping breaker during sanitize and towel cycles intermittently. Tested unit and could not duplicate the issue. Called tech line for assistance. He suggested maybe too many amps during sanitize and towel cycle.During sanitize and towel cycles amps peaked at 22 ,which is within the 30 amp breaker max load.Found that water during steam cycle would drip out of rear of drum and flicker onto the fill valve connections intermittently.possible being the reason for breaker tripping. Secured the water valve connector. Mrs will monitor the unit for further tripping of breaker.

Arrived on call for complaint of tripping breaker. Ran diagnostics and amps never went over 7.5. Call tech line and according to them the dishwasher is fine the breaker should be replaced. Instructed customer that the breaker requirements are on page 6 of installation guide.

Arrived on site to test unit for unit not heating. Found bad high voltage. Replaced magnetron capacitor and diode. Replaced all 3 parts test unit and unit test good job complete.

Arrived on site to inspect unit for not allowing water through unit. Upon inspection found the unit not allowing water through dispenser because of a bad filter. The new filter does not have Chip which turns off indicator. Customer must buy correct filter. Complete

Arrived on site to test unit for heating element recall. Heating element was checked and and test good job complete.

Arrived on call for complaint of not starting. Found loose connection at door switch. Correct wire issue.

"Arrived on site to follow up on refrigerator not making ice. Tested unit and ran test 56. Found no error codes. Ran harvest cycle and found unit unit cycling. Checked temps and felt that freezer was a bit warm. The icebox fan was not running, and FC was not running. Could only get those fans to come on via diagnostic. I advised the customer to move items in the RC to unblock the vent and airflow channels to allow proper cooling, and then power cycle the unit when its done. Ordering UI and Control due to fans not wanting to come on, but unit does seem to still be cooling. Office to schedule when parts arrive. ; ordrng 1 WPW10675033 (Control) and 1 W11330971 (UI), states that autho needed"

Arrived on site for complaints of unit leaking. Found door gasket in good condition. Found weeping valve causing water to slowly fill the tub when not in use. Turned water off and advised customer not to use unit. Will need new valve to complete repair. Office to reschedule.; ordrng 1 W11175771 (Valve)

Arrived on site to install previously diagnosed parts. I installed the new thermistor and then tested the unit. I ran a speed wash and let it fill. The unit was no longer leaking. Call complete.

Arrived onsite for unit not making ice. Inspected unit and found water was not getting to ice maker.Found fill tube blocked with ice. Used steamer to clear out ice. Tested unit and ice maker fills correctly. Job complete

Arrived to inspect microwave no heat. I used my light tested and verified no heat and the unit threw a F1E5 during the test. Removed and replaced the mag and inverter and tested. Unit operated as designed. Job completed

"Arrived on site to inspect unit for not cooling fridge area, upon inspection found the units ui broken causing the fan to not spin in freezer area, when the ui was replaced the unit turned on normally and fan spun, thermistors work correctly. All functions returned. Complete"

"Arrived on site to replace previously diagnosed left door, ; ordrng 1 W11435353 (Left top door)"

"Arrived to inspect Refrigerator not cooling

Arrived on site to test unit for not working. Found start button on console is not working. Unit needs new console

"Arrived on site for washer not spinning out . Unit has multiple failures . Will need drain pump, buttons switch membrane,motor ,mcu . May need more parts but will not Know till other issues are addressed first , . ; ordrng 1 WPW10424308 (Push button) and 1 WPW10135255 (Switch membrane) and 1 W11191299 (Motor) and 1 WPW10730972 (Pump) and 1 WPW10384849 (Mcu)"

"Arrived on site for dryer not heating correctly. Upon arrival confirmed unit had stable power supply. Found f3E2(moister sensor short) in diagnostics. Found unit would heat. Unit vents straight out of outter wall of home. Found no clogs in venting or unit. Found improper power transfer inf between ACU and moister sensor/sensor fuse. During diagnostics also found back left lvl foot broken and causing unit to be unstable. Will need office to reschedule once availability of part/s is known. Unit will need ACU, moister fuse, and electrodes as well as back left Lvl foot. ; ordrng 1 W11496630 (Acu) and 1 W11332301 (Dryer foot) and 2 3387223 (Electrode sensor)s and 1 W10298258 (Elect. Sensor)"

"Arrived on site for dishwasher needing previous diagnosed latch asm. Upon arrival confirmed prior issue. But during tests found unit had reversed polarity from power supply outlet causing control failures also found unit had a shorted drain pump and led to further control issues, as well as a rusted element, and motor.

Arrived on site for refrigerator previously diagnosed with ss issue. Upon arrival reconfirmed complaint. After recovering 5oz of refrigerant I found captube restricted within dryer. Removed restricted (1/8 of an inch) portion of cube tube. Installed new dryer blew nitrogen through system to clear debri. Recharged system with 5oz of refrigerant after vacuum and found no signs of leaks. Saw pressures stabilize at 145/5 (H/L). Informed customer to give unit 24 hrs to cool. Call complete

Arrived on site for microwave needing previously diagnosed ACU asm. Upon arrival installed and reassembled u it with new ACU asm. Tested unit and found all functionality restored. Call complete

"Arrived to inspect dryer not heating. Confirmed the complaint and found the element and cutoff were defective causing the malfunction. R&R both and unit tested as designed. Customer satisfied, Job complete"

"Arrived on site to diagnose refrigerator warming in the FC. On arrival customer advised me the temps were rising and staying above 7, upwards of 20 degrees. At time of first opening FC temp was not dropping below 16. Removed evaporator cover and found unit only has about 25% of a normal frost pattern and compressor is constantly running. Ordering evaporator, compressor and sealed system parts. Unit showing signs of sealed system failure. Office to schedule with sealed system tech. ; ordrng 1 W11407409 (Evaporator) and 1 W11480426 (Compressor) and 1 W11506635 (Access Valve) and 1 WPW10143759 (Dryer)"

Arrived for 2/2 on a range with control and r/f burner issues. R&R the defective control and replaced the infinite switch. Range now functioning as designed. Customer satisfied. Job complete

Arrived on site for refrigerator not cooling. Upon arrival confirmed issue. Found temps in both compartments at room temps.

Arrived on site for refrigerator not making ice. Upon arrival confirmed issue. Found temps in both compartments at 10/47 on arrival (actual). Also found ice maker stuck due to weird formation of ice in tray that had melted then refrozen around rotating teeth. Found unit was having a hard time cooling due to massive debri blockage around condenser coils restricting airflow. Instructed customer on findings and was informed theyd clean coils themselves. After diagnostics found ice maker fully functioning as designed.

"Arrived on site to diagnose range that is not heating the oven at all. Ran unit and found no glow at all coming from the igniter, with some kind of buildup on it. Replaced igniter and retested. Verified unit working as designed. Call complete."

Arrived on site to replace control boards. Replaced both boards test unit and unit test good job complete.

Arrived on site to diagnose a dryer that is not turning on. Found thermal fuse open and replaced it. Tested unit and found all is functioning properly at this time.

"Arrived on site to to test unit for noise, tested unit found a slight vibration coming from FC evap fan, exposed evaporator and did not find any ice buildup, customers complaint about freezer door not closing smoothly now has resolved itself, the door is now closing as designed, customer stated that her unit is unstable, leveled unit but customer is still not satisfied with results, explained to customer that this unit will have slight movement do to unit not having rubber stabilizing feet, called tech line, was recommended, to replace evap motor with fan and housing, sr#7732591182 ,office to reschedule ; ordrng 1 WP2315549 (Evap fan) and 2 WP2176759 (Grommet motor)s and 1 WP2169142 (Blade fan) and 1 W11263195 (Fan scroll)"

"Arrived on site and replaced remaining parts for upper rack,job complete"

"Arrived on site for refrigerator making noises and doors unleveled. Inspected unit and work area. Customer identified damper control as noise. Found motor at fault on damper control. Gained access to damper control, removed failed damper and installed new. Assembled unit and per diagnostics mode. Ran damper control and found noise corrected. Adjusted leveling feet and door handles to correct leveling of unit. All tested good, no water leaks detected during service."

Arrived on site to install previously diagnosed parts. I installed the new valve and then tested the unit. The unit is working as designed. Call complete.

Arrived onsite to replace parts. Replaced fill tube and steel braided hose line. Let customer know that the steel braided hose is not covered by warranty. Tested the unit and water came in a optimal rate to fill. Customer also did say that the unit did make an over abundance of ice sometime. But could not test that at this time as the unit needs to make ice. Let customer know to keep an eye on how much its making. No leaks at this time. Job complete.

Arrived on site for customer complaint of mold build up from the dishwasher on the underneath side of the counter. Advised customer to install dishwasher in a different location.

Arrived on site for microwave making strange noise . Found blower vibrating especially on mid vent . Ordering blower motor . Call to set return ; ordrng 1 W11409097 (Blower)

Arrived onsite for trash compactor making a grinding noise and tripping breaker sometimes. Upon arrival I found unit operating as designed.upon further inspection I found that the e-clip was missing I found it in the pan below the gear. I reinstalled the clip and tested unit and found that it worked as designed.

"Arrived on site for a washing machine throwing an F9E1 error code. Upon arrival the customer stated that the F9E1 code and SUD error was being thrown almost every cycle. They found the SUD error started occurring once they switched to an off brand soap. Per the F9E1 error I inspected the drain tube. I found the drain tube about two feet into the drain hole. This is way to far, and could be easily what is causing the error code. I removed the tube and zip tied it back with the correct length going into the hole. I then put the unit into diagnostics mode and found stored error codes F9E1 for long drain and F0E2 for oversuds. I then ran a diagnostics cycle and found it ran through as designed. I gained access to the pressure tube and found no kinks or bends. I removed the tube and verified it was clear. I found the unit as designed, and the drain hose installation most likely was what caused the failure. Call complete."