Service History 366

Near Killeen, TX 76541
Tyler
Job Details: 01/29/2021
REFRIGERATOR WHIRLPOOL WRX735SDBM00 Arrived on site for refrigerator needing previously diagnosed ce maker. Upon arrival I installed new ice maker and run harvest cycle to insure unit was functioning as designed with no leaks call complete.
Near Manor, TX 78653
Matthew
Job Details: 01/29/2021
WASHER WHIRLPOOL WTW4855HW1 Arrived onsite for washer making loud noise. Upon arrival put unit in diagnostics. No stored error codes. Noticed that agitator did not spin freely. Put unit in diagnostics and when entering spin cycle that’s when the noise/grinding. Checked underneath unit and found oil leaking. Unit will need gearcase replaced. Also ordering additional parts that may be necessary. Office to reschedule ; ordrng 1 W10721967 (drive pulley) and 1 W10832724 (drive motor) and 1 W10836692 (agitator) and 1 W10913953 (actuator) and 1 W11397111 (WASH PLATE ) and 1 W11454372 (GEARCASE )
Near Killeen, TX 76542
Tyler
Job Details: 01/29/2021
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived on site for refrigerator needing a previously diagnosed sealed system compressor UV dryer as well as coupler. Upon arrival I was able to uninstall all the old equipment and install the new compressor a couple and uv drier. After that I was able to run a push poll test and verify that the unit is allowing air to pass through then vacuumed out the unit completely for 20 minutes and then verified for 10 minutes after that the unit was able to stay at -30 and zero psi on both the low and high sides. At this point I charge the unit up with 5 1/2 ounces of our 134A as recommended per the units manufacturing schematics. After this I continue to verify that there are no leaks within the unit anywhere and inform the customer to take 24 hours to stabilize the temps. Call complete
Near Killeen, TX 76542
Tyler
Job Details: 01/29/2021
REFRIGERATOR KITCHENAID KRMF606ESS00 Arrived on site for refrigerator needing previously diagnosed power supply plus main ui control. After installing the two needed parts I was able to reassemble and test the unit to verify there were no longer any issues. Call complete
Near Georgetown, TX 78628
James
Job Details: 01/29/2021
WASHER GE WCVH6800J1MS "Arrived on site and inspected unit. Found basket has come loose from rear bearing tree and damaged bearing as well. Also found bellow damaged and sticking together. Unit will need new basket, rear tub section and door bellow to repair.
Near Belton, TX 76513
Tyler
Job Details: 01/29/2021
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Arrived on site for refrigerator needing previously diagnosed main control. Upon arrival I installed the previously recommended board but after reassembly the current customer complaint with dispenser is still on going. ; ordrng 1 CNOTE (RESCHEDULE TGO )
Near Leander, TX 78641
Lou
Job Details: 01/29/2021
REFRIGERATOR WHIRLPOOL GSS26C5XXY02 "Arrived on site to install previously diagnosed and ordered part. Due to the dual valve leaking, I removed and replaced the valve and tested. Unit is operating as designed with no leaks.
Near Austin, TX 78759
Wesley
Job Details: 01/29/2021
REFRIGERATOR WHIRLPOOL RT18DKXFW01 Arrived onsite and replaced the bimetal. Unit is now operating as designed. Old bimetal had ice in it that spilt continuity. Advised customer on repair.
Near Austin, TX 78748
Luis
Job Details: 01/29/2021
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Arrived on site for door making noise while opening. Tested door operation found plastic rubbing on plastic at bottom hinge,added grease to plastic bushings tested door operation noise no longer present ; used 1 542638 (Grease) from stock"
Near Killeen, TX 76542
Al
Job Details: 01/29/2021
WASHER AMANA NTW4516FW2 Arrived to inspect unusual washer noises.Confirmed the complaint and found the cam was making the loud irritating noises.Unit will also require a gearcase and previously ordered parts to complete the repair.Ordering the gearcase and authorization for return service and parts.Customer is aware of the needed parts and length of time due to parts availability.Office to reschedule the customer for return service.Needs more work.; ordrng 1 AUTHORIZATION (AUTHORIZATION ) and 1 W11454741 (GEAR CASE)
Near Leander, TX 78641
Tommy
Job Details: 01/29/2021
OVEN WHIRLPOOL WOS31ES0JS01 Arrived onsite for unit not heating. Upon arrival turned unit off at breaker tested continuity for bake and broil and thermal cut off. Found all operating correctly. Found unit is only receiving 120 volts. Spoke with customer about having electrician come out.
Near Killeen, TX 76543
Al
Job Details: 01/29/2021
DRYER WHIRLPOOL WED7500GC0 Arrived to inspect dryer not heating.Confirmed the complaint and found the element was defective.Removed and replaced it and found the connection from the dryer to the element was severely damaged and wouldn’t allow me to connect it properly.Ordering the harness for the dryer.Office to reschedule the customer for return service due to parts availability.Needs more work ; ordrng 1 W11104351 (harns-wire)
Near Killeen, TX 76549
Al
Job Details: 01/29/2021
DISHWASHER GE DDT575SSF4SS Arrived to install previously ordered parts.Removed and replaced the the UI and cover and found the UI was defective.Also replaced the wash pump and was also defective and leaking.Office please reschedule the customer for return visit with MG.Needs more work WD49X23781; ordrng 1 WD49X23781 (p2a wash pump/WASH PUMP)
Near Spicewood, TX 78669
Brandon
Job Details: 01/29/2021
REFRIGERATOR KITCHENAID KSSC48QMS01 "Arrived on site for customer complaint of unit frosting, on top of freezer section, found food on freezer shelf was sticking out to far causing the door not to close. I removed food, door sealed just fine. Customer also had a complaint of fan noise high and low/ on and off. I reset unit, checked temperatures, unit is cooling great."
Near Austin, TX 78717
Justin
Job Details: 01/29/2021
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site for dishwasher doing nothing but filling. Put unit into diagnostics mode and found stored error codes F4E3 for motor not running and F5E1. Put unit into diagnostics mode and found unit would fill, dispenser would open, and heating element would turn on. The motor did not even hum. I tested amp draw at motor and found none. I found a bad motor again and will need to install another motor/sump. Ordering sump and motor and will return to install. Office to reschedule. ; ordrng 1 W11085683 (Sump and Motor)"
Near , TX 78132
Andrew
Job Details: 01/29/2021
MICROWAVE KITCHENAID KMBP100EBS03 Arrived on site to test unit for error code F1e5(inverter not communicating). Inverter I was sent with was not the correct part. Needing inverter to fix issue. Office to reschedule.; ordrng 1 W11325604 (INVERTER )
Near New Braunfels, TX 78130
Noah D
Job Details: 01/29/2021
DISHWASHER JENN-AIR JDTSS247HS0 "Arrived on site to inspect dishwasher for not cleaning dishes correctly, upon inspection found the dishwasher working to specs but filled with food debris and oil. Spoke with Techline Sr # 7729872211 and instructed customer on proper use.
Near New Braunfels, TX 78133
Andrew
Job Details: 01/29/2021
REFRIGERATOR WHIRLPOOL WRF954CIHZ00 Arrived on site to replace UI but part was “RUN WITHOUT”. Office to reschedule.; ordrng 1 W10911314D2C (ice-contnr)
Near New Braunfels, TX 78130
Andrew
Job Details: 01/29/2021
DRYER KENMORE 110.9659124 Arrived on site to test unit for timer issues. Found timer would stay in same position when set on any timed dry. Unit heats good. Set timer to 20min dry time. After 20 mins timer stayed in same position. . If customer agrees timer(WP3398195) will be needed.
Near Hutto, TX 78634
Scott
Job Details: 01/29/2021
RANGE WHIRLPOOL WFG320M0BS3 "Arrived on site for oven not heating properly . Ran ohm check before preheat ,checked normal. Reran temp after heating , ohm were out of range . Ordering sensor . . Cal, to set return . . No gas leaks detected at time of service.; ordrng 1 WPW10181986 (SENSOR )"
Near Georgetown, TX 78633
Jonathan S
Job Details: 01/28/2021
DISHWASHER GE GDT225SSL0SS "Arrived on site for dishwasher bottom gasket not in place and lower wheels broken. Inspected unit and work area. Reinstalled bottom door gasket. Maintenance personnel requested that the complete top rack assembly gets replaced and ship direct to customer. ; ordrng 1 WD12X24354 (END CAP) and 2 WD12X24712 (LOWER WHEELS )s and 1 WD28X24752 (RACK)"
Near Liberty Hill, TX 78642
Tommy
Job Details: 01/28/2021
COOKTOP KITCHENAID KICU569XBL00 Arrived onsite for pre-Id cooktop. Upon arrival replaced unit top that was damaged. And tested. Found unit now operating as designed.
Near Leander, TX 78641
David S
Job Details: 01/28/2021
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived on site for dishwasher not heating. I inspected the unit and work area. I ran the unit through a diagnostics cycle and found it working as designed. I spoke to the customer about running the hot water at the sink so the unit is washing with hot all throughout the entire cycle. Job complete. No water leaks detected.
Near Georgetown, TX 78628
Wesley
Job Details: 01/28/2021
WASHER KENMORE 110.2002201 "Arrived onsite and found no error codes and unit operating fine, however suspension is worn out. Offered a suspension repair by replacement.
Near Austin, TX 78747
Kevin
Job Details: 01/28/2021
DISHWASHER KITCHENAID KDTE104DSS0 "Arrived on site and found control lock is on, also found upper rack is in lowest position, plates are keeping upper spray arm from spinning. There is no rinse aid in the dispenser, customer is not running hot water at sink before starting a cycle. Corrected control lock and showed customer how to turn it off, corrected upper rack position, explained to homeowner the value of rinse aid. Explained why running hot water before starting a cycle Is important. Ran a diagnostic cycle and dishwasher is operating properly. Job complete"
Near Jonestown, TX 78645
Lou
Job Details: 01/28/2021
REFRIGERATOR WHIRLPOOL WRF535SMBM00 "Arrived on site to inspect refrigerator noises. Upon further inspection, the customer provided a video of the noise and it sounded like the damper. I placed the unit in diagnostics and tested the damper and while opening, it made a rattling noise. I removed and replaced the damper and retested and it is operating as designed. No water leaks observed during service, job completed."
Near Buda, TX 78610
Andrew
Job Details: 01/28/2021
OVEN GE PT956SR2SS "Arrived on site to test unit for not heating. Found thermal fuse was not connected. Connected thermal fuse, tested unit, unit works good. Job complete."
Near Temple, TX 76502
Tyler
Job Details: 01/28/2021
WASHER MAYTAG MVWC465HW2 Arrived on site for washer not draining upon arrival found that the wire harness repair that was on the last time was still intact but I also found that the drain pump had shorted out and was causing the new repair to wear down I ended up replacing the drain pump as well as the main wire harness connection I was able then to reassemble and test to verify that the unit is now functioning as designed and the drain pump is receiving 120 V is needed from the main control. Call complete
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 01/28/2021
WASHER WHIRLPOOL MVWC425BW1
Near Austin, TX 78731
Leonardo
Job Details: 01/28/2021
RANGE WHIRLPOOL WFE515S0JS0 Arrived on site to test unit for damaged panel. Replaced panel test unit and unit test good job complete.
Near Georgetown, TX 78633
Jonathan S
Job Details: 01/28/2021
OVEN KITCHENAID KEMS309BSS01 "Arrived on site for oven combo oven not heating up to temperature and broil element not working. Gained access to appliance manager and measured broil element resistance and found 21 ohms. Powered unit on and measured incoming voltage at control and found 240 volts. Powered on unit and measured voltage to broil and found failed appliance manager. Contacted parts department and found no ETA available on part. Informed customer on ETA and they want to continue with repair. Office to schedule appointment when ETA is available.; ordrng 1 WPW10317343 (CONTROL )"
Near Georgetown, TX 78633
Wesley
Job Details: 01/28/2021
MICROWAVE GE JVM3160DF488 Arrived onsite and found unit electronics and wiring cooked from potato fire.
Near Leander, TX 78641
David S
Job Details: 01/28/2021
MICROWAVE WHIRLPOOL WMH31017HS4 Arrived on site for microwave tripping the breaker. I inspected the unit and work area. I found multiple switches failing when the door is pulled out causing the breaker to trip. I am ordering both interlock assemblies ordrng 1 W11433682 (Upper interlock) and 1 W11433683 (Bottom interlock)
Near Round Rock, TX 78664
Kayman
Job Details: 01/28/2021
REFRIGERATOR KITCHENAID KRMF706EBS01 Arrived onsite for refrigerator still not making ice. Upon inspection I found the FC at 17 degrees on arrival and the RC at 38 degrees I contacted techline and they said it will more than likely be a sealed system issue but asked me to expose the evaporator to confirm. I exposed the evap and found a ball of ice at the capillary tube combined with a partial or almost no frost pattern techline gave me SR#7729821411 for reference I am ordering the compressor (W10832994) drier (WPW10143759) 3 way (W10874835) FC evap (WPW10608485) inverter (W11087200) RC evap (W11116006) coupler (W11506635). I did not verify if the unit will need a lock ring kit so I will order one just in case. Office to R/S requesting SS tech with weighted timeframe. ; ordrng 1 W10832994 (Compressor) and 1 WPW10143759 (Drier) and 1 W10874835 (3 way valve) and 1 WPW10608485 (FC evap) and 1 W11087200 (Inverter) and 1 W11116006 (RC evap) and 1 W11506635 (Coupler) and 1 LOCKRING (LOCK RING
Near Leander, TX 78641
David S
Job Details: 01/28/2021
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Arrived on site to install previous diagnosed parts. I removed the damaged door and replace it with new. I found the new door not sealing. I inspected the unit and found the outer portion of the fridge separating from the inner liner. I called techline and advised them of the situation. We get on a video call and I showed techline the separation.
Near Cedar Park, TX 78613
Justin
Job Details: 01/28/2021
DISHWASHER KITCHENAID KDTE334GPS0 "Arrived on site for dishwasher not working. Upon arrival customer stated the UI would intermittently stop working. I put unit into diagnostics mode and found stored error code F2E1. I found stuck keys on the console. I unplugged the dishwasher and unplugged key pad from control. I then plugged unit back in, waited for control to power back on, and closed the door. The drain then kicked on for two minutes, this indicated the console is bad and needs to be replaced via tech sheet. Will order the console to install. Office to reschedule.; ordrng 1 W11165145 (Console)"
Near Austin, TX 78744
Kevin
Job Details: 01/28/2021
WASHER AMANA NFW5800HW0 "Arrived on site and found Power button its not working, set washer into a diagnostic cycle and found F6E2 for communication error, power button LED does not light up, took one picture. Attempted to start a diagnostic cycle and control panel is unresponsive, will need to bring back a new one to correct the issue; ordrng 1 W11325578 (Control panel)"
Near Uhland, TX 78640
Noah D
Job Details: 01/28/2021
RANGE AMANA AGR5330BAB3
Near Austin, TX 78704
Jacob
Job Details: 01/28/2021
WASHER WHIRLPOOL MVWC565FW2 Arrived onsite for unit not putting in hot water. Tested unit. Hot water barely entered unit. Upon further inspection. Found that the hot water from the line was not putting out pressure. Showed customer the issue. Customer will call plumber to take care of the pressure issue. No leaks at this time. Job complete
Near Austin, TX 78727
David Z
Job Details: 01/28/2021
WASHER WHIRLPOOL WTW5000DW3 "Arrived on site to diagnose washer making some noises when running. Ran unit through diagnostic mode and could not verify any noise. Ran high speed spin and agitates for a couple minutes each and found nothing abnormal. No error codes present. Ran calibration cycle. Advised customer to take a video of noise and issue if they can recreate. At this time all is working as designed, no problem verified. Call complete."
Near Belton, TX 76513
Tyler
Job Details: 01/28/2021
WASHER WHIRLPOOL WTW4955HW1 "Arrived on site for washer needing previously diagnosed agitator, screw, hub, etc. upon arrival I installed the needed and during agitation there no signs or issues with the unit, but during the spin cycle I found there was a loud grinding/whining noise from underneath cabinet of unit. Upon further inspection I found the gear case and splutch assembly had been grinding down on the teeth between them and slingingly a white powder across components underneath the tubs. Office will need to reschedule due to out of stock items needed for repair.; ordrng 1 W10721967 (drive pulley) and 1 W11239857 (belt) and 1 W11395618 (CAPACITOR ) and 1 W11454372 (GEARCASE)"
Near Austin, TX 78732
Robert
Job Details: 01/28/2021
REFRIGERATOR WHIRLPOOL KSSC42QVS05 Arrived on job for complaints of leaks detected. Found valve and tube to valve leaking ; ordrng 1 WPW10159842 (valve-inlt)
Near Austin, TX 78732
Robert
Job Details: 01/28/2021
WASHER WHIRLPOOL WFW85HEFC1 Arrived on job for complaints of not shutting off. Ran diagnostics and found got codes f8e3 over flow and f8e1 long fill. Also customer showed video of water filling even after powering off. Recommended replacement of inlet valve. ; ordrng 1 W10599356 (water inlet valve)
Near Austin, TX 78738
Robert
Job Details: 01/28/2021
DISHWASHER WHIRLPOOL WDT790SAYM3 Arrived on job to replace previously diagnosed sump and motor. After replacement test operation. No leaks detected at time of service
Near Georgetown, TX 78626
Tommy
Job Details: 01/28/2021
REFRIGERATOR WHIRLPOOL WRF989SDAM03 Arrived onsite for unit frost issue in rc evap. Upon arrival found unit drain pan bowed. Unit will need new drain. ; used 1 W11457241 (Pan drain) from stock
Near Jarrell, TX 76537
James
Job Details: 01/28/2021
WASHER MAYTAG MVWB835DC3 Arrived on site and tested operation. Found bearing really loud during spin cycle. Inspected gear case and found to have failed. Installed new GEARCASE and tested operation. Unit tests good. Job complete.
Near Manor, TX 78653
Matthew
Job Details: 01/28/2021
OVEN WHIRLPOOL WFG320M0BS3 Arrived onsite to replace previously diagnosed parts. Replaced glass door. Tested unit and unit is functioning properly. Job complete.
Near Austin, TX 78723
Matthew
Job Details: 01/28/2021
RANGE WHIRLPOOL WEG745H0FS0 Arrived onsite for range maker loud noise while in use. Tested unit and found the cooling fan making noise once activated. Will need fan replaced. Noise did not seem to be coming from convention fan. Office to reschedule. ; ordrng 1 W11107275 (fan-blwr)
Near Niederwald, TX 78640
Noah D
Job Details: 01/28/2021
RANGE WHIRLPOOL WFG505M0BS3 "Arrived on site to inspect oven for not closing in the heat, upon inspection found the seal off the track, the door was bent along the top, ordering all problem parts. Office to reschedule ; ordrng 1 W10535778 (SEAL ) and 1 W11025151 (INSULATION ) and 1 W11051158 (GLASS) and 1 W11051158 (COVER)"
Near Leander, TX 78641
Lou
Job Details: 01/28/2021
REFRIGERATOR WHIRLPOOL WRS325SDHZ04 "Arrived on site to inspect refrigerator constantly running. Upon further inspection, the customer advised that the refrigerator was making a loud noise while operating. Once I got closer to t(e unit I could hear a rattling noise. I removed the toeplate/grill and found the condenser coils resting on the metal bar at it he bottom the unit and when the compressor was on, the coils would vibrate on the metal bar. Using some sealant from my van stock (W11113654), I placed it between the coils and the metal bar and tested. There is no further unusual noises occurring. No water leaks observed during service, job completed."
Near Austin, TX 78735
Richard
Job Details: 01/28/2021
DOWNDRAFT KITCHENAID kird801hss1 Arrived onsite for the down draft not working properly. During testing found that the support switches were bad causing the issue. ; ordrng 1 W10235643 (Switches)
Near Jarrell, TX 76537
James
Job Details: 01/28/2021
WASHER MAYTAG MVWC465HW2 Arrived on site and tested operation. Found unit will not agitate or spin but motor is running. Upon further inspection I found the cam and cam nut completely removed from gear case and the cam nut missing. The cam cut through dust shield and was laying under unit but could not find the nut. Unit will need new cam assembly to repair.; ordrng 1 W10721967 (drive pulley)
Near Austin, TX 78727
David Z
Job Details: 01/28/2021
OVEN KITCHENAID KODE500ESS00 "Arrived on site to follow up on oven that is throwing errors for console and keypad. Installed new console under warranty. Retested and unit is operating as designed with no other issues. Call complete."
Near Georgetown, TX 78633
James
Job Details: 01/28/2021
OVEN WHIRLPOOL WOS51EC0AS04 Arrived on site and found thermal fuse has failed. Replaced fuse and tested operation. All components test good and door is sealing properly. Thermal fuse was defective.
Near Austin, TX 78731
Leonardo
Job Details: 01/28/2021
DISHWASHER KITCHENAID KDTM354DSS0 Arrived on site to test unit for upper rack falling. Test unit and found upper adjuster broken. Replaced adjusters test unit and unit test good job complete.
Near Austin, TX 78747
Jacob
Job Details: 01/28/2021
WASHER WHIRLPOOL WTW4850HW1 Arrived onsite to replace parts ordered by previous tech. Replaced tub. No leaks at this time. Job complete
Near Lampasas, TX 76550
Al
Job Details: 01/28/2021
REFRIGERATOR WHIRLPOOL WRF550CDHZ01 "Arrived to inspect leaking from ice maker.Confirmed the complaint and disassembled the ice maker and found a buildup of ice underneath the ice maker that was melting and dripping from the unit.Cleared all ice buildup, reassembled and checked unit for leaks and found none.Customer satisfiedJob completed"
Near New Braunfels, TX 78132
Andrew
Job Details: 01/28/2021
DISHWASHER WHIRLPOOL WDT730PAHV0 "Arrived on site to test unit for error code f2e2. Disconnected UI from control, cycled power, closed door and control responded appropriately by draining. Needing Control panel to fix issue. Office to reschedule.; ordrng 1 W11367678 (UI) and 1 W11368911 (HOUSING)"
Near Meadowlakes, TX 78654
Cliff
Job Details: 01/28/2021
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived on site to diagnose a refrigerator that leaked water into the front storage container. Found all is working properly at this time and no evidence of leaking at time of service.
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 01/28/2021
MICROWAVE MAYTAG MMV1153BAW Arrived on site to replace previously ordered parts for microwave. Replaced noise filter and capacitor and tested unit. Found all is working properly at this time and no other parts were needed.
Near Seguin, TX 78155
Noah D
Job Details: 01/28/2021
FREEZER WHIRLPOOL WRV986FDEM01 "Arrived on site to inspect fridge for not cooling correctly, upon inspection found the small drawer control covered in water and corrosion, removed control and rewired connectors. Connected board and it lit up, replaced drain tube, which wAs clogged.
Near Seguin, TX 78155
Noah D
Job Details: 01/28/2021
WASHER WHIRLPOOL WTW5100HC0 "Arrived on site to inspect washer for not operating, upon inspection found the panel non responsive, replaced console and tested for problems. No problems found. Complete"
Near Johnson City, TX 78636
Brandon
Job Details: 01/28/2021
WASHER WHIRLPOOL CAE2745FQ0 "Arrived on site for customer complaint of unit not starting, found no error codes, unit passed diagnostic self test, tested micro switch at quarter slide, unit tested good.
Near Pflugerville, TX 78660
Kayman
Job Details: 01/28/2021
DISHWASHER WHIRLPOOL WDF330PAHS2 Arrived onsite for dishwasher with latch issue. Upon inspection I found the strike was damaged and flattened out. I was unable to straighten it out properly. I replaced the strike and tested the unit through diagnostics. The unit is working as designed at this time and no leaks were detected during Time of serviceJob complete.
Near , TX 76634
Jonathan M
Job Details: 01/28/2021
WASHER MAYTAG MVW6230HW0 Arrived on site for a washing machine that’s making a grinding sound. Inspected unit and work area. Customer advised that the unit makes the sound room the wash cycle and not during the spin cycle. Placed Anna in Service diagnostics and found no stored error codes. Checked underneath unit and found no evidence of anything stripping or signs of wear on any components. Ran the unit through a manual agitation (both slow and fast) and unit ran as designed. Ran the unit through a high-speed spin and the unit ran as designed. Had the customer placed clothes inside the washer and ran a quick wash cycle for 35 minutes. Unit ran as designed without making any abnormal sounds. I asked the customer what types of clothes they were loading and she advised that they do feel the basket almost to the top sometimes a little bit about the agitator. I did advise her that she is overloading her unit and that could be part of the cause for her sounds. Did also notice some coins in
Near , TX 78738
Robert
Job Details: 01/28/2021
WASHER WHIRLPOOL MVWB865GW0 Arrived on job to replace previously diagnosed housing. After replacement test operation.
Near Dripping Springs, TX 78620
Brandon
Job Details: 01/28/2021
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site for customer complaint of of UI console not responding, I flipped breaker for 2 minutes, unit tested good."
Near Johnson City, TX 78636
Brandon
Job Details: 01/28/2021
DISHWASHER WHIRLPOOL GU1500XTKS0 "Arrived on site for customer complaint of unit not drying, found open heater and open vent motor, tstat tested good. Ordering heater, vent, and gasket for vent. ; ordrng 1 W10518394 (Heater) and 1 Cnote (Office to reschedule)"
Near Paige, TX 78659
Andy
Job Details: 01/28/2021
DISHWASHER KITCHENAID KDTE334GPS0 Arrived on site to install previously diagnosed part. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Austin, TX 78726
David Z
Job Details: 01/28/2021
REFRIGERATOR WHIRLPOOL WRX986SIHZ01 "Arrived on site to diagnose refrigerator with odor coming from drain pan area / rear of unit. Removed rear cover and found odor coming from drain pan, but nothing looked out of the ordinary. Cleaned out and wiped out pan, odor is gone. All is working as designed. Call complete."
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 01/28/2021
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site for THE BOTTOM PIECE/PANEL/SHEILD UNDER THE DOOR HAS GOTTEN CAUGHT AND BENT A LITTLE--CAUSES CLOSING>>. Found kick plate bent out of shape. Reshaped kick plate and reinstalled. Door no longer makes contact with the kick plate. Kick plate was not damaged bad enough to require replacement. Kick plate was also missing a screw. I replaced the missing screw with a brass one. Kick plate is mounting and secured to the hinges as designed. Job completed.
Near Leander, TX 78641
David S
Job Details: 01/28/2021
WASHER WHIRLPOOL WTW4800BQ1 Arrived on site for washer not draining. I inspected the unit and work area. I found the washer full of water. I drained all the water and entered diagnostics mode. I found fault code f9e1 long drain. I tested the drain pump and it would not work it only hummed. I gained access to the drain pump and found it open. I spoke to the customer about the drain pump being bad and needed to be replaced.I removed the failed drain pump and installed a new one. I reassembled the unit and ran a diagnostics cycle. I found the unit working as designed. No water leaks.
Near McDade, TX 78650
Andy
Job Details: 01/28/2021
WASHER WHIRLPOOL WTW7500GC2 Arrived on site for washer not operating properly. Tested and inspected unit and found failed control and console. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Del Valle, TX 78617
Matthew
Job Details: 01/28/2021
RANGE WHIRLPOOL WFG320M0BS3 "Arrived onsite for range getting excessively hot on control panel. Tested unit internal temperature and was within range. Inspected under top , insulation and cover in place. Called tech line for assistance. By design the unit will get hot on control panel net vent.
Near Kyle, TX 78640
Richard
Job Details: 01/28/2021
REFRIGERATOR GE Gfe28gskfss Arrived onsite for the refrigerator ice build up. Replaced refrigerator evaporator fan motor and it tested good. Found that the ice maker was turned off and the water was turn off. Turn ice maker on and turn water on. Water is dispensing good and ice maker started to cycle.
Near Georgetown, TX 78633
Jonathan S
Job Details: 01/28/2021
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived n site for dishwasher leaking. Customer stated that is was leaking underneath sink at the incoming water line. Turned water on to unit. Performed diagnostics mode, no error codes. Monitored incoming water line, did not leak at time of service but did see water markings from previous leak. Informed customer that incoming water line is not covered under manufacturer warranty and would need to contact home warranty or plumber. Unit tested good, no water leaks detected. Spoke with customer on user care guide."
Near Georgetown, TX 78628
Wesley
Job Details: 01/28/2021
REFRIGERATOR GE PSB48YSXASS Arrived onsite and found unit leaking from brittle snapped main hose coming out of the valve toward the dispenser. Unable to identify correct hose on diagram. Is 5/16 hose. Could potentially be repaired with a 2 foot length of hose and female-female joint. Autho and research required. Office to reschedule ; O-emld tckt
Near Georgetown, TX 78633
Wesley
Job Details: 01/28/2021
REFRIGERATOR JENN-AIR JS42PPDUDE01 Arrived onsite and found unit module had gone out again. Replaced module.
Near Bastrop, TX 78602
Andy
Job Details: 01/28/2021
DISHWASHER WHIRLPOOL MDB8959SKB0 Arrived on site to install previously diagnosed parts. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Bastrop, TX 78602
Andy
Job Details: 01/28/2021
DISHWASHER MAYTAG MDB4949SDZ0 Arrived on site for dishwasher not operating properly. Office to contact customer. No water leaks present at time of service.; ordrng 1 Seenote (Office to contact)
Near Austin, TX 78749
Luis
Job Details: 01/28/2021
REFRIGERATOR WHIRLPOOL WRX986SIHZ01 "Arrived on site for frost in freezer. Found gasket not sealing to cabinet,found door not fully installed to brackets,removed door,reinstalled door securely to brackets checked door operation good,checked door seal good."
Near Kyle, TX 78640
Noah D
Job Details: 01/28/2021
WASHER MAYTAG MVWB855DC3 "Arrived on site to inspect washer for not selecting options, upon inspection found the UI unresponsive, tested with new console and found no change, spoke with Techline Sr # 7729836176 and was told to order full console with harness. Office to reschedule ; ordrng 1 W11112662 (CONSOLE )"
Near San Marcos, TX 78666
Andrew
Job Details: 01/28/2021
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Arrived on site to test unit for completely shutting down. Found condenser fan was not receiving voltage and power supply board was not putting proper voltage out. Replaced power supply board and main control, tested unit, unit is working good. Customer also stated her lights in RC and FC light never worked. Removed FC module and found module was not connected. Secured connection tested unit, all lights functioning as designed. main control, power supply board, and labor. No leaks detected at time of service. Job complete."
Near Austin, TX 78732
Robert
Job Details: 01/28/2021
REFRIGERATOR KITCHENAID KRSF705HPS00 Arrived on job for complaints of filter not locked in properly. And door handle loose. Apply locktite to screw on handle and order housing . ; ordrng 1 WPW10394053 (housing)
Near Cedar Park, TX 78613
David S
Job Details: 01/28/2021
REFRIGERATOR WHIRLPOOL KRFF507HPS02 Arrived on site for fridge making a thumping noise. The customer showed me a video of the noise. I sounded like a fan hitting something. I tested all the fans and could not create the failure. I gained access to the evaporator motor and found the vent assembly was not clipped in properly and was just dangling in place. I found the fan clear of any debris and ice. I gained access to the condenser fan and found foil tape on the housing sticking out next to the fan blades. I removed the tape. I reassembled the unit and found no thumping noise coming from it. Job complete.
Near Georgetown, TX 78633
Jonathan S
Job Details: 01/28/2021
FREEZER KITCHENAID KRSC703HPS01 Arrived on site for refrigerator left side of cavity bulging out. Inspected unit and work area. Found left side of out cavity having a lump in it from insulation. Called Whirlpool tech support and spoke with Leon (sr#7729860149). Measured unit from countertop to front of cabinet at 1 inch middle at .5 inches and back of cabinet at 1 inch. Leon stated that this was normal.
Near Bastrop, TX 78602
Andy
Job Details: 01/28/2021
WASHER WHIRLPOOL WTW4816FW2 Arrived on site for washer not operating properly. Tested and inspected unit and found failed control. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Georgetown, TX 78633
Wesley
Job Details: 01/28/2021
REFRIGERATOR FRIGIDAIRE LFUS2613LF0 Arrived onsite and found hi temperatures in both compartments but compressor running and fan running. Found block of ice on hi side and frost pattern only on top rung of evap. Advised customer that compressor would be needed and minimum cost would be $850
Near Austin, TX 78759
Kayman
Job Details: 01/28/2021
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Arrived onsite for refrigerator making loud noise. Upon inspection I found the diffuser had failed or is failing and making a loud abnormal grinding noise. I will need to return with the diffuser for the repair. Office to R/S due to part availability. ; O-emld tckt"
Near Austin, TX 78737
Richard
Job Details: 01/28/2021
DRYER WHIRLPOOL WFC8090GX0 Arrived onsite for the dryer not working properly. Ran diagnostics and found no error codes and functions tested good. Called tech line and they stated there is no issues with the unit that its probably a loading issue.
Near Buda, TX 78610
Richard
Job Details: 01/28/2021
DRYER MAYTAG MEDB835DW4 Arrived onsite for the dryer intermittently not turning on. Previous issue has been resolved. New issue is that the dryer is intermittently working. During testing found that the the control board is causing the issue.
Near Georgetown, TX 78628
Wesley
Job Details: 01/28/2021
ICE MACHINE KITCHENAID KUIX505ESS0 Arrived onsite and found unit had no production issue. Found unit inlet water valve to be trickling at fill spout. Ordering valve as first correction. Returning with other parts in case of secondary failure. ; ordrng 1 W10897719 (Water valve)
Near Cedar Park, TX 78613
David S
Job Details: 01/28/2021
DRYER WHIRLPOOL MEDB765FC0 Arrived on site for dryer not working in sense dry. I inspected the unit and work area. I checked resistance at the moisture sensor harness and found good resistance. I checked all thermostat and found them in good condition. I am ordering a control to replace and the sensor harness just Incase to compare resistance results. ordrng 1 W11089308 (Control) and 1 Sensorharness (WPW10298258)
Near Austin, TX 78705
Jacob
Job Details: 01/28/2021
REFRIGERATOR WHIRLPOOL WRT318FMDM05 Arrived onsite to replace start device and capacitor. Replaced parts. Did not resolve issue. Checked evaporator. Saw that unit was trying to frost but will not get any colder. Took pic of evaporator. Submitted sealed system check list. Ordered parts. Office to reschedule ; ordrng 1 W11209866 (Compressor) and 1 W11407409 (Evaporator) and 1 W11490399 (Drier)
Near Jarrell, TX 76537
James
Job Details: 01/28/2021
DRYER MAYTAG MEDB200VQ0 Arrived on site and found panel removed from unit. Disassembled to test heater and fuses. Found heater unplugged. Tested components and found heater has failed. Also found front seal completely loose and has come off of drum and rear seal starting to come loose. Seals are good but will need to be glued back onto drum.Job complete
Near Cedar Creek, TX 78612
Andy
Job Details: 01/28/2021
OVEN WHIRLPOOL WOD51EC0HB01 Arrived on site for oven not operating properly. Tested and inspected unit and found failed console. Part has not arrived yet. Office to schedule when part comes in. Advised customer to cut power at breaker when not using for safety. ; ordrng 1 Seenote (Office to schedule)
Near Austin, TX 78737
Luis
Job Details: 01/28/2021
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived on site for water leaking. Diagnosed a tear in the fill tube causing water to leak into fresh food section. Replaced fill tube assembly. ; ordrng 1 W11415785 (Fill tube)
Near Austin, TX 78727
Justin
Job Details: 01/28/2021
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 "Arrived on site for ice maker not dispensing ice. Upon further inspection I found ice maker motor impeller stripped and not allowing ice box to move ice. Will need to replace ice maker motor, divider, spacer, and impeller. Office to reschedule. ; ordrng 1 WPW10309864 (Divider) and 1 WPW10317991 (Motor Dispenser) and 1 W11378860 (Spacer) and 1 WP63052-2 (Ice Maker Motor Impeller)"
Near Georgetown, TX 78628
Jonathan S
Job Details: 01/28/2021
DISHWASHER GE GDT635HSJ2SS "Arrived on site for dishwasher not heating. Performed diagnostics mode and verified failure. Measured heater resistance at 18 ohms and thermistor at 300K ohms. Found thermistor out of range and not allowing heater to turn on. Will need to replace sensor turbidity assembly to repair.. ; ordrng 1 WD21X22598 (SENSOR TURBIDITY ASM)"
Near Georgetown, TX 78633
Jonathan S
Job Details: 01/28/2021
WASHER WHIRLPOOL MHW8000AW0 "Arrived n site for washer leaking. Inspected unit and work area. Found traces of water from vent tube. Removed access panel and inspected inside of unit. Found no signs of water. Performed diagnostics mode and found error code F6-E5, miscommunication. Ran automatic test cycle and found unit having suds buildup. Informed customer on soap usage. All tested good, no water leaks detected.