"On arrival verified complaint of unit not heating correctly in both ovens and surface burners. Pulled unit and verified both temp sensors are in range. All elements are good and not shorted. Ran all surface burners and they all activate and cycle correctly. Ran upper oven and had temps 372, 371, 370, 325, 323, and 325 avg 347.6. Upper is working correctly. Ran lower and had temps 340, 341, 345, 300, 301, and 302. Avg temps 321.5 adjusted in calibration. Unit is now working as designed. Job complete no parts installed."

"Arrived on site to inspect ice machine low ice production. Upon further inspection, I find the bin full of ice, but the cubes were smaller than the normal setting size. I placed the unit in diagnostics and tested and the unit operated as designed and is set on the normal sized setting. I tested the unit is a normal cycle and while testing, I found all of the components are operating as designed. I checked the placement of the evaporator thermistor and found it is in the incorrect spot on the evaporator tubing. I pulled the unit out and removed the top panel to get access to the thermistor harness and found the harness not correctly installed. I adjusted the harness and placed the evap thermistor in the correct manufacturer approved placement on the evap tubing. Continued to monitor the cycle and found the unit is operating as designed. No water leaks observed during service, job completed. No parts installed."

"Arrived on site to replace previously diagnosed parts. Replaced water line (8212547RP) and installed pressure regulator (W10786952). Sealed water chute with silicone (W10841140) and cycled ice maker, no excessive splashing present. Advised customer to allow unit to cool down before expecting ice production to return to normal operation. Unit is running as designed, no leaks detected, job complete."

"Arrived on site for makes clicking sound. Upon arrival, customer played video of clicking sound. Found noise happens during agitation when basket rotates from right to left. Raised unit to inspect lower components. Found teeth on rotor are grinding where meet with slider. Need to replace slider and rotor at the same time. Ordering rotor and returning with prescreened parts. Office to reschedule ; ordrng 1 W10754161 (Rotor)"

"Arrived on site to replace harness diagnosed through tech line on previous trip. Replaced harness, tested unit, unit is running as designed. Job complete. USED W11310055"

"Arrived on site for not cooling, upon arrival, inspected unit and is unplugged. Noticed a lot of water at base of rc cabinet. Found fc evaporator drip pan is completely bowed. Customer states that was hot in both boxes. Also found left leveling foot is broken and had to use a furniture slide pad to assist pulling unit from wall. Unit is on a very unleveled floor. Deli ui is not responding. Contacted SW for assistance. Will need to replace defrost and electronic issues to be able to test sealed system. Need to replace left leveling foot, rc drip pan, Power supply board, Main control, LED supply board, UI, Pantry UI, Pantry UI rail Harness, Icemaker, Fill tube and Fascia Heater, All 3 Fans / harnesses and thermistors as well as shims, LEDS, inverter, and Pantry door if the door harness is corroded. CS to order parts. Need 3 hr weigh, 2 man to help with left foot roller. Office to reschedule ; ordrng 1 WPW10515763 (Left roller assembly)"

"Arrived on site to diagnose dishwasher that is not cleaning dishes. Tested unit and found it fills, but wash motor is not washing. Replaced sumo assembly and retested. Verified unit working as designed. No water leaks. Parts used - W11613479."

"Arrived on site for slow ice production as well as small dripping of water on left side of icemaker. Upon arrival, inspected unit. Found full bucket of ice. Customer states that the amount of time to produce ice is too long. Found icecycle on left side of ice maker. Confirmed that valve is not weeping. I believe there may be a hairline crack in ice mold. Replaced icemaker W11626124 and test unit. Unit fills correctly and does not spill. Customer will monitor unit. Job complete"

"Arrived on site to inspect washer error codes. Upon further inspection, I placed the unit in diagnostics showing error codes F5E2 & F5E3-both door lock failures. I cleared the codes and continued with testing and when the unit tested the door lock, the door locked and would not unlock,and the unit shut down and displayed error code F5E2. I inspected the lock and found the harness broken at the molex connector (photo). I re-wired the harness until I can get back with a new harness. Retested the unit and it is operating as designed. I am ordering the lower harness, NTC harness and upper harness and CNOTE-LSO PER CUSTOMER REQUEST. I scheduled return service for 06/10/24 (MS). No water leaks observed during service. No parts installed today.; ordrng 1 W11509207 (Lower main harness) and 1 W11449075 (NTC harness) and 1 W11316252 (Upper harness)"

"KDFE204KPS0 Arrived on site to replace ordered part. Upon arrival, confirmed wash motor was not running. Replaced wash motor assembly. Tested unit and now unit is functioning as designed. No water leaks detected at this time. W11460946 sump and motor"

"Arrived on site to test unit for humming noise, tested unit found heater connection loose causing incomplete defrost cycles, replaced heater and tested, unit is now running as designed, no leaks detected job complete installed W11650661"

"WRS325SDHZ08 Arrived to inspect UI loosing power. I verified the issue and found no 12VDC voltage present. Following the circuit back to the control, I found the issue was within the harness and moving the harness around caused the power for the UI to intermittently become present. Office to order harness. No leaks observed during service. ; ordrng 1 W11565110 (Harness)"

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the tub, in her door, insulation, toe plate, and mounting hardware. I went to put the outer cabinet door on the front and found the door would not fit right. I found that the inner door that was just replaced. Had the control mount in the center of the inner door instead of at the top right hand corner. This was causing the outer door to bow outward in the center of the door, and not allow the Cabinet door to fit on the outer door. I spoke with the customer and the customer advised that she did not want to jimmy rig any mount for the control and preferred just to order a new one. She stated that she would prefer to put her old door back on for the time being while we wait for the new door. Re-ordering the inner door in the office will need to contact the customer about a return date due to need to inspect the part prior to scheduling service. ; O-emld tckt"

"WFE320M0JS4 Arrived on site for unit tripping breaker. Upon arrival, customer mentioned when using Bake for the first time, it tripped breaker within a matter of minutes. Proceeded to disconnect ground and satisfy unit to 500 degrees F on Broil and Bake. Connected back to ground and re tested. Unit holds temperature and it did not trip breaker. Unit is functioning as designed. No parts replaced."

Arrived on site to inspect unit for no detergent being dispensed. Upon closer inspection found error code f8e1 for low water ran diagnostic mode and confirmed water pressure being let into unit is low. Will need to request a 2 man and return. Due to washer being in tight space and dryer stacked on top of it. Office to reschedule. NO PARTS USED. ; O-emld tckt

"Arrived on site for a washing machine that is still not being able to start a cycle. Inspected unit and work area. Per whirlpool, they wanted us to check the resistance ratings on the motor windings. I checked the motor windings from the control and found Black to brown 8.8 ohms, black to red 8.9 ohms, and red to brown 8.9 ohms. I also checked underneath at the motor and confirmed the same findings. I called Whirlpool Techline and spoke to Jeremy SR# 7739140115. I told him that beyond their request for the resistance rating, that the original issue on the previous visit was that the controls were not updating the model and serial information to the new controls. He stated that while that was a part of the equation, they were trying to figure out what was causing this error message. He advised that because the motor windings were showing within range from both spots, the issue would not be with the motor or the wire harness. He advised at this point because of what has been done with this unit, he would submit this back to review and to let the customer know that whirlpool would be in contact with the customer or myself depending on the next steps. Call complete. No parts were installed."

Arrived on site to test unit for upper rack falling do soap dispenser door not closing. Found broken adjusters and soap dispenser. Replaced adjuster kit and soap dispenser test unit and unit test good no leaks present job complete. W10861000 w10712395

"Arrived on site and replaced previously diagnosed defrost heater assembly(W116(0662), thermistors(WPW10384183), silicone(W10841140) and control(W11558182). Unit now working as designed. Job complete."

"Arrived on site with new gearcase. Removed and replaced gearcase, capacitor, actuator and splutch. Ran calibration and verified operation. Call complete. W11428524, W11481722, W10721967, W11454372"

"Arrived on site for a washing machine that is not starting the cycle. Inspected the unit and work area. The customer advised that her daughter was trying to use the machine and it would not work. Advised that he tried to mess with it himself and after unplugging it and tripping the breaker, the unit has been working ever since. he just wanted to make sure that there was nothing wrong with the washer. I ran into diagnostics and found an F5 E4 (lid not opened between cycles) error code. Around the unit through an auto test and found the unit working in operating as designed. I tested all user interface buttons and found all of them working. I did advise the customer that I could not determine exactly what was going on with the unit but didnt state that they may have had a glitch within their control and by performing a power reset, they may have fixed their own issue. The unit is working an operating as designed. Call complete. No parts were replaced."

"Arrived on site to test unit for burnt cord. Inspected unit and found unit will need a new terminal block due to previous block melting when short occurred. Customer provided power cord. Replaced terminal block (279320) and installed cord, tested unit, unit is now running as designed, job complete."

"On arrival verified complaint of unit tripping breaker on spin. Unable to replicate issue. Looked inside control panel and see no signs of arc or reason for short. Inspected main board and found no burns. During spin test identified squeak under unit. Believed squeak was from direction of motor when under unit. Replaced motor after seeing no visible signs of wear. Still making squeak. Recommend gearcase, belt, and splutch. Ordering W11454741 gearcase, W10721967 splutch, W11239857 belt. ; ordrng 1 W11454741 (Gearcase) and 1 W10721967 (Splutch) and 1 W11239857 (Belt)"

Arrived onsite for a refrigerator that stopped cooling correctly after the previous parts were replaced. I found the FC at -2 degrees and the RC at 58 degrees. I found the plastic thermistor that was installed on the previous visit causing the issue. I changed it back to the metal thermistor. I tested the refrigerator and found the temp dropping. I told the customer to monitor it and I would return to temp it later. I returned at 4:30pm and temped both compartments. The FC was at -2 degrees and the RC was at 38 degrees. The unit is working as designed at this time. I called techline to do a follow up and spoke with Chris giving him my findings and what was replaced since the last call to techline. Chris added the information to the previous SR#. CS will do a follow up call to the customer on Monday 6/10/2024.; O-emld tckt

Arrived on site to install drain hose to resolve crimped / folded hose. Removed damaged hose and installed new. Added high drain loop. Verified proper draining. No water leaks found. Parts used - W11414944.

"Arrived on site to test unit for no heat, tested unit found control not sending voltage to elements, replaced control and tested, unit is now running as designed job complete, installed W11594418"

"WFE320M0JS4 Arrived on site for unit tripping breaker. Upon arrival, customer mentioned when using Bake for the first time, it tripped breaker within a matter of minutes. Proceeded to satisfy unit to 500 degrees F on Broil and Bake. Re tested unit. Unit holds temperature and it did not trip breaker. Unit is functioning as designed. No parts replaced."

"Arrived on site for grinding noise during spin. Upon arrival, test unit and found noise coming from blower area. Disassembled unit and found debris caught in blower wheel. Removed debris. Inspected wheel and motor and are good. Reassembled unit and test. Unit is now operating as designed. Job complete. No parts needed"

"Arrived on site to test unit for tripping breaker. Tested unit by running bake cycle to 350?, unit heated up to set temperature with no issue. Spoke to the builder, builder stated they swapped out a couple breakers and unit has stopped tripping the breaker. Unit is running as designed, no parts installed, job complete."

"Arrived on site to test unit for not advancing properly, tested unit found failed shift actuator causing cam to grind, replaced parts and tested, unit is now running as designed no leaks detected job complete installed W11481722, W10721967"

"Arrived on site to test unit for error code. Found F2E1 shorted keypad error code stored in diagnostics. Replaced control (W11620481) and tested, unit is now running as designed, job complete."

Arrived on site for fridge leaking. Found line from valve to filter head had crack at where if comes out back cover . Used 5/16 quick connector to splice line . Also padded metal back cover . No other parts used . No other leaks detected at time of service . Job complete

"Arrived on site to inspect unit for not cooling properly and ice machinenot working due to loose handle. Upon closer inspection found evap cover not sitting properly and evap encased in ice. Defrosted evap, replaced cover and control, tested unit, unit is running as designed no leaks present at this time. Job complete. USED W11610999 W11664342"

"Arrived on site for refrigerator not cooling, found compressor stops pumping and then recycles power. Recovered existing refrigerant. Used provided parts in compressor box. Replaced filter drier, coupler and compressor. Used nitrogen to check for leaks. Vacuumed and recharged. Verified operation. Call complete. 162.36 Auth code: VJK4WH. W11592010"

Arrived onsite for a refrigerator to replace damaged doors. I replaced the RC door and nameplate. Call complete.

Arrived on site to test unit for upper oven door issues. Found door ordered was not the correct door. Ordering door in SS. Office to reschedule. ; ordrng 1 W10877562 (Outer glass door SS)

"Arrived on site to replace previously diagnosed fan motor, replaced and tested, unit is now running as designed job complete installed WPW10395033"

Arrived on site to test unit for unit not responding. Test unit and found f2E1 error shored ui. Replaced ui test unit and unit test good job complete W11632709

"Arrived on site for a refrigerator that is condensating on the freezer door gasket. Inspected unit and work area. I did confirm the customers complaint and found moisture buildup on the actual door gasket but not any moisture buildup on the center mullion. I checked the center mullion and found it at room temperature. I did verify that all gaskets were properly sealing, but did find that the upper part of the door gasket was barely going over the cabinet where it meets the liner. I adjusted the door upwards a half an inch to create a better seal and added some silicone to the edges of the cabinet. I found the unit working and operating as designed. Call complete. W10841140"

Arrived on site to replace lamps. Replaced lamps test unit and unit test good light working job complete. W11493395 x2

Arrived on site to replace harness and bake element. Replaced both parts test unit and unit pre heated to 350? job complete. W10779716 W10911850

"Arrived on site to test unit for noise during spin. Customer showed a sound clip that sounded like a clicking noise. When running diagnostics there was no click present but the gearcase was squealing. Replaced gearcase (W11449840), cam (W10721967), belt (W11239857), and capacitor (W11395618) as precautionary. Tested unit, noise has been eliminated and unit is running as designed, no leaks detected, job complete."

"Arrived on site to test unit for thin ice, tested unit found unit is 12 minute cycle, making thin ice, unit is set to max thickness for ice, spoke to office and tech line, determined that water level sensor is bad in recirculating pump, SR#7739226776 replaced pump and tested, reservoir is now filling to desired levels, customer will monitor for improvement, at this time job complete, installed W11542867"

On arrival verified complaint of ui not functioning. Replaced fc door and unit is now working correctly. Found scratch and dent on new door. Customer un satisfied and wants new door. Reordering new fc door. Office to Resch installed LW11258441; ordrng 1 LW11258441 (Freezer door)

"Arrived on site for a refrigerator door. That is making a popping sound. Inspected unit and work area. The customer advised that after the last service, they noticed that the refrigerator door was kind of making a popping sound, and would be dropping down on the bottom hinge. Customer showed me what he was talking about and I found the upper plastic cover for the top hinge, rubbing against the door, causing the door to fall when it was trying to close the door. I removed the cover and tested the unit. I found the unit working an operating as designed. I went ahead and re-seated the hinge cover and tested the unit. I found the unit working and operating as designed. Call complete. No parts were installed."

On arrival verified complaint of noise. Ran diag cycle and quick cycle unit made no noise. Verified bolt for agitator and rotor are tight. Job complete no parts installed unit working as designed.

"KDTM404KPS2 Arrived on site to replace ordered parts. Replaced left and right 3rd rack mounts and tub nuts. Cannot test unit due to being in a warehouse however there is water marks along the compromised area (picture attached). W11545286 tub nuts, W11580025 right top mount, W11553484 left top mount"

"Arrived on site for microwave not working. Found magnetron just buzzing. Removed from counter. Replaced magnetron, capacitor and diode. Verified operation. Call complete. WPW10693025, W11256462, W10850446"

"Arrived on site to inspect dryer stopping mid-cycle. Upon further inspection, the customer advised that when they stop the cycle to get something out of the dryer and close the door and press the start button, the unit wont start. If they wait at least 15 minutes, then when they press start, the unit starts. I tested the unit on a Timed Dry cycle and it operated as designed. I disassembled the unit and found the motor windings are getting too hot and not starting back up. I removed and replaced the motor and retested and unit is operating as designed. No lint observed during service, job completed. 279827"

Arrived on site to test unit for unit not draining. Test unit and found bad drain motor. Replaced drain motor test unit and unit test good job complete. No leaks present at this time. W11412291

"Arrived on site for washer needing rebuild. Upon arrival reconfirmed issue and installed w10721967 splutch, w11454734 gearcase, w10752283 washplate, w11050804 cap, wpw10427633 shield, w11481722 actuator, wpw10006384 belt, wpw102215093 filter, w11219115 tub, w10752719 basket. Tested unit and found no leaks and washer working as designed. Call complete"

"WRT318FMDM09 Arrived on site to replace ordered parts. Upon arrival, noise was not present. Forced compressor and CFM to run and noise obstruction or interference to all moving parts. Upon further inspection; found drain tube to not be attached to the drip pan nipple and found filter drier to rub on the aluminum hot pipe. Added noise dampening foam to the drier and inserted tube to the nipple. A rattling noise does occur if pulling passively on the CFM housing. Motor, fan blade and bracket are secured correctly. Waited for 20 minutes with everything installed back to designated area. Issue is solved. Unit is functioning as designed. No water heater detected at this time. No parts replaced."

"Arrived onsite for unit leaking. Inlet has already been replaced. Per previous experience and talk with manufacturer, manufacturer recommended replacing inlet valve due to valve allowing water to enter to fast. Set to return June 11th. ; ordrng 1 W11434044 (Inlet valve)"

"Arrived onsite for unit not cooling. Inspected and found compressor running at .7amps. Found no frost at evaporator. Unit has sealed system issue. Claims verified unit POP and sealed system is covered. Ordering 2 hr sealed system repair. Ordering compressor, evap, drier and access valve. Office to reschedule ; ordrng 1 W10836706 (Evaporator)"

WRT318FZDM11 Arrived on site to replace order parts. Replaced IM kit. Tested unit and now unit is functioning as designed. No water leaks detected at this time. W11510803 IM kit

"Arrived on site to diagnose refrigerator not making ice. On arrival found about half a bucket present. Ran diagnostic tests and found E2 error present, for motor not finding home. I replaced the ice maker and tested a fill. Found no water entering ice maker. Checked lines and found water present on both sides of the filter housing, but not making it to ice maker. I steamed out the fill Tube and still could not get water to the icemaker. Called tech line to report possible collapsed fill Tube. Tech line recommends replacement of fill Tube and heater assembly. Parts used this visit - W11646196. Office to schedule return. Customer is also going to thaw out the unit and see if it frees up fill Tube and will cancel service if it does. ; ordrng 1 W11515313 (Fill Tube)"

"Arrived on site for washer moving and unbalanced, passed bounce test. found f3e3, f0e3, f7e1, f7e6, f0e5. Diagnostics confirms water filling and draining. Entire basket moved during agitate. Unable to removed agitator. Ordering parts needed. Reset for tues. Extra time requested; ordrng 1 Extratime (Extra time) and 1 W11551646 (Spanner) and 1 W11449840 (Gearcase) and 1 W10721967 (Splutch) and 1 W11550891 (Agitator) and 1 W11481722 (Actuator) and 1 WPW10006384 (Belt)"

Arrived on site to test unit for oven not heating. Verified glow igniter receiving voltage but not heating. Replaced faulty igniter(W11590294). Unit now working as designed. Job complete.

Arrived on site to install previously ordered parts. Replaced lid WPW10460919 and console W11583885.. Job complete

"Arrived on site to install previously diagnosed parts. I broke off the agitator and went to remove the screws for the other assembly. Upon first glaze, I found several screws that had already been stripped. I was able to remove one out of the five screws due to the corrosion and damage already down to the screws. I spoke to JC and was advised that at this point, we would need to do a full rebuild on this washer. Ordering the tub, basket, filter, Kim, belt, actuator, and screws. We will also need to return with all other rediagnosed parts, including the gear case, suspension, hub, assembly, and agitator. The office will need to reach out for authorization as well as contact the customer about a return date if authorization is given. Please schedule the next service for two hours. No parts were installed.; ordrng 1 W10752719 (Basket) and 1 W11219115 (Tub) and 1 W11568797 (Tub filter) and 6 WP8533953 (Hub screws)s and 1 WP8533928 (Filter screw) and 1 W11239857 (Belt) and 1 W10721967 (Cam) and 1 W10913953 (Actuator)"

"Arrived on site to inspect unit for leaking out of the back and underneath. Found evap drain clogged and frozen over causing water to over flow during defrost and travel out of unit. Unclogged drain and cleaned up areas unit would flow towards drain better. Also found leveling feet were not being optimized. Adjusted legs so unit no longer leaned forward. Tested unit, unit is running as intended. No leaks present at this time. Job complete. NO PARTS USED."

"Arrived on site to inspect dryer not heating. Upon further inspection, the tenant advised the unit tumbles and turns on, but does not heat and the unit will continuously run. I tested the unit with the door open and the switch closed and found the element not illuminating in the back left vent area. I tested voltage at the terminal block and between the red/black wires I had no voltage. Between the red/white I got 124V and black/white 124V. I advised the customer of the voltage issue and due to not being able to fully test the timer without 240V, I removed and replaced the timer and I checked the breaker and found it to be a GFCI breaker. I cycled power to the unit and retested and still no voltage. I left the unit unplugged for safety. No lint observed during service, job completed. W10857612"

"WOEC3030LS01 Arrived to install previously diagnosed and ordered parts. I found initially that the unit would stop rotation after one second and subsequent tests failed at the eight second mark. I started with the main control, wide control and UI, since there was no power supplied to the inverter. The issue persisted and I replaced the inverter and magnetron, finding the issue resolved at that point. Operational test good."

Arrived onsite for Refrigerator leaking water. I accessed the back of the refrigerator and found a hole in the icemaker fill tube located on the rear. I replaced the icemaker fill tube located on the back and there is no leaks present at the time of service. Call complete. INSTALLED W11181718 tube water.

Arrived on site for poor dishwasher drying . Ran diagnostics and got wax error code . Ordering vent . Also recommend customer start to use rinse aid as well. Set return 6/8No leaks detected at time of service ; ordrng 1 W11649995 (Vent)

On arrival verified complaint of not running. Found thermal fuse blown replaced and then ran vent test. Vent passed. Checked heater saw no damage and it cycled on and off. Unit is currently working but something is blowing the thermal fuse. Ran temp check and it passed at 156 at exhaust on high. Spoke to SW and decided to replace heater for possible weak element as it heats up later in cycle. Unit is currently working as designed. Job complete installed wp8544772 and wp3392519

"Arrived on site for dispensing ice issue. Found shaft stripped caused no connection to bin to dispense ice,replaced shaft tested ice dispenser unit working as designed. Used wo2318082"

"Arrived on site for a refrigerator. That is making a high-pitched noise. Inspected unit and work area. The customer advised that a week or two ago, the unit was making a telephone style sound, and that it was coming from seemingly the door of the refrigerator. She advised that she unplugged it, and when she called in for service, they advised to plug it back in so that way she could get a video or a recording of the sound. She advised that since then, the unit has not made the same sound, and has been working and operating as designed. She did advise that she is not happy with this unit as she has had two separate service calls on this within the calendar year. I ran the unit into diagnostics and ran through testing on the condenser fan, evaporator fan, compressor, Damper control, icemaker, harvest, icemaker fill test, icebox fan, water, dispenser, and ice dispensing. Through all my testing I could not get the unit to replicate any abnormal sounds. I did advise the customer that at this point, I could not determine exactly what was causing the failure as everything is seemingly working an operating as designed. The customer stated that she would try to get a recording of some kind if the issue comes back. Call complete. No parts were installed."

"JMW2430LL02 Arrived to inspect no power. I found the interior MW lights would operate, but not the oven. Inspection revealed the UI connector did not have conductivity on the data line and after correcting, the unit started as designed and a,k functions returned to the unit. Microwave and oven operational tests were good."

Arrived on site to test unit for ice bin being stuck. Removed ice bin and found right side rail was frozen up. Removed ice and applied lubrication. Unit now working as designed. Advised customer to monitor and if issue persists recommend rail replacements. No parts replaced at this time. Job complete.

On arrival verified complaint of not making ice. Replaced water valve per previous diagnosis and attempted to remove and clear the fill tube. Fill tube is found to be damaged from ice and attempted removal of tube. Ordering new fill tube. Reschedule for 6/6; ordrng 1 W11415785 (Water tube)

"Arrived on site for dead oven . Found range is tripping breaker . Ran preheat and after couple mins tripped breaker . Breaker is tripping after rest , took couple resets to keep it on .Ran broil the ran preheat . . Unit didnt Tripp breaker . No shorts found in power cord or harness Recommend having breaker change . Job complete"

"Arrived on site to diagnose cooktop sparking when not in use. Clarified with customer that sometimes the cooktop sparks after it's been used. I examined the unit and found evidence that water / liquids have been able to get into the switches, and that is causing them to short when they are full of liquid. I advised strongly to keep things that boil over away from the switch side. I also found that the center burner has no spark going to it. Ordering igniter wire to resolve. Rescheduled for 6/7.; ordrng 2 W11507531 (Igniter for center burner)s"

"Arrived on site to test unit for RC door damage, tested unit found door dented on the top, replaced door, installed name plate job complete installed parts LW11258450, W11223753"

Arrived on site for moisture building up on freezer gasket again . Gasket is sealing . Called tech line . Sr. 7739218383. Tech recommendations are to install foam gasket . Ordering W11159728 x2No water leaks detected at time of service . Call to set return . ; ordrng 2 W11159728 (Foam gasket)s

Arrived on site for refrigerator needing sleeve. Upon arrival installed wp2174755 sleeve. Tested unit and found no leaks. Call complete

"Arrived on site for washer needing previously diagnosed w11195971 stator, and w11568984harness. Upon arrival confirmed previous issue and installed parts along with w10754448 clutch. Tested unit and found rotor still locking up but found no issues in gearcase. Found rotor rubbing an against stator and reported findings to techline Sr# 7739147877. They stated to order W11260238 rotor And I rescheduled customer for 06/10/24 to complete repairs.; ordrng 1 W11260238 (Rotor)"

"Arrived on site to inspect washer getting off balance. Upon further inspection, I placed the unit in diagnostics showing error code F0E2-off balanced load. Cleared the code and continued with testing. I tried rocking the unit from front left to back right and front right to back left and found the unit is leveled. The unit completed diagnostics with no further error codes. While servicing the dryer, I retested the washer and it continued to operate as designed. I questioned the customer on whether or not they have a water softener system and they do not. I questioned about the load size, detergents used and any other detergent type products theyre using and the customer provided all products used. I made recommendations for use and care, as well as, detergent use. Recommended they make the adjustments and if the unit continues to fail to call it in for service. Unit is operating as designed at this time. No water leaks observed during service, job completed. No parts installed."

"Arrived on site to inspect range control panel issues. Upon further inspection, I found the control pushed out of the panel. I pulled the unit out and gained access to the main control and found the control mounting brackets were not properly installed. I removed the control and corrected the brackets and re-installed the control and tested. Unit is operating as designed. No gas leaks detected during service, job completed. No parts installed."

"Arrived on site for a washing machine that is not completing cycles. Inspected unit and work area. The customer advised that when she called in, they advised her to unplug it, and then try it again to see if the issue remains. She stated that after she did unplug it, the unit has seemingly been running fine sense, but we will check it out anyway. I ran the unit through diagnostics and found an F8 E1 (low/no water detected during the fill) error code. I ran the unit through an auto test and found that when it was trying to draw in hot water, no water was coming through. I checked behind the washer and found the hot water valve at the wall, turned off, causing the issue. I turned the hot water valve on and found water immediately flow into the washer. When I went through the spin cycle, I found the tub banging up against the front panel. I found out the flooring in the laundry room was extremely uneven and adjusted the feet on the washer to try to level it out. I I found that even adjusting the feet on the washer on the front end, the tub was still barely, leaning up against the front panel. I did advise the customer to get her some rubber shims for the front of the washer to completely level the unit but it is working and operating as designed. Call complete. No parts were installed."

Arrived on site for unit giving F8E1 error and then timing out leaving clothes wet at the end of the cycle. Customer was having to run a drain and spin to ring the clothes out. On arrival tested and confirmed long fill error and valve failure. Replaced valve assembly and tested. Unit is now functioning properly. No leaks present at this time. Job complete . Used W11165546

"Arrived on site for a washing machine that is giving a drain error code and is telling the customer to close the lid when starting cycles. Inspected unit and work area. I did verify the model and serial numbers, but found the model number sent over was the wrong engineering digit. I did correct the model number. I ran the unit into diagnostics and found an F9 E1 (slow drain), F0 E5 (off balance load), and F5 E1 (lid switch fault) error codes. I attempted to lock the lid and found that the latch would not attempt to even lock the lid. I tested the drain pump and found the drain pump, not even buzzing. I checked resistance from the control to the drain pump and found it reading 26 ohms of resistance Indicating the drain pump was out of range. I checked the drain pump at the drain pump and confirmed the same resistance reading. I tested voltage from the drain pump when trying to activate the drain cycle and found no voltage. I gained access to the control again and check voltage coming out of the control. I found no voltage coming out of the control either. I checked the parts breakdown for the updated model number and found that the latch and the drain pump were still accurate but the control was not. I replaced both drain pump and latch assemblies but am ordering the control for full repair. Ordering the part and rescheduled the customer to 6/7. The customer is requesting a p.m. appointment.; ordrng 1 W11624943 (Control)"

Arrived on site for unit not responding. On arrival tested and found control was shorting shortly after being plugged in. Replace control to test and unit is now functioning properly. Job complete Used w11603810

"Arrived on site for dryer not heating. Upon arrival found cutoff broken. Found no clogs in venting, or voltage failures. Replaced element 279838, and taste 279816. Found dryer heating as designed. Call complete"

"On arrival verified complaint of not cooling. Found RC temps are 47 and fc is 28. Evap has an incomplete frost pattern. Unable to check pressures at this time. Checked evap, mullions, and braze points for UB dye none found at this time, ordering compressor W10507884, uv drier WPW10143759, access valve W10913906, evap W11550396, W11504423 coupler, W11504415 coupler, and nitrogen. Needs 2 CALL COUNT. office to reschedule for SS. ; ordrng 1 W10507884 (Compressor) and 1 WPW10143759 (Uv drier) and 1 W10913906 (Access valve) and 1 W11550396 (Evap) and 1 W11504423 (Coupler) and 1 W11504415 (Coupler) and 1 Nitrogen (Nitrogen)"

"Arrived on site to test unit for tripping breaker. Customer stated unit would trip breaker as soon as it was plugged in. Inspected entire unit, found now signs of grounding or arcing wires. Replaced control (W11620481) as precautionary. Plugged unit in, ran preheat cycle, unit heated up to 350?. When testing burner, unit immediately tripped breaker. Contacted techline to document SR#7739218403. Per techline issue is with the breaker. Range and microwave are required to be on dedicated circuits. Will replace spark module as precautionary on return visit. Electrical checklist will also need to be given to customer W11525530 on service matters. Ordering parts, rescheduled for 06/07.; ordrng 1 W11173616 (Power cord) and 1 W11590249 (Spark module)"

"Arrived on site to test unit for intermittent ice production. Tested IM found it not harvesting. Replaced icemaker (W11546935) and main control (W11558182) as precautionary. Unit is now filling and harvesting properly. Unit is running as designed, no leaks detected, job complete."

"Arrived on site to test unit for incorrect time and MW door issues, customer stated that sometimes the door does not close all the way and unit has incorrect time, tested unit it found door switches are activated every time but if you are not closing the door from the center of handle then at times is pops back and deactivates door switch, advised customer that per whirlpool the door needs to be open and closed from the center of handle to ensure proper operation, unit is not connected to Wi-Fi and customer was not aware that it had to be, provided customer with Wi-Fi team number and advised to get unit connected asap, at this time job complete no parts installed"

"Arrived to inspect ice clumping issues. The FC was -2 and the RC was 36. Highest temperature in the RC was logged at 80 and 56 for the freezer, which were not possible due to found conditions within both chambers. Due to this being a more recently frequent finding and the same symptoms as the prior replaced machine at this location and others, I inspected and found the factory air dividers we both missing on the back, but the lower was intact. The constant recirculating of heater air from the sealed system was likely causing all manner of odd readings and operation. Office to order parts and tech GCO please. No leaks observed during service. ; ordrng 1 W11466308 (Divider, Long) and 1 W11449545 (Divider, Short) and 1 W11594711 (Left RC Upper Hinge Cover) and 1 W11163783 (LH RC Door Closer)"

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. I went to replace the refrigerator door gasket and found the new gasket was torn in several different areas. I went to replace the mullion and found that the new mullion had a two pin connector, but the old one was a three pin connector. I spoke to SR and was advised that she would need to get clarification with Maytag to confirm the correct part number and to order it for research. I did replace the pantry lid. The customer asked if we had the shelf and Chris bourbons as well. I advised that that was not a part of the work order. She advised that she had made a mention of that on the previous trip and showed me what was happening. I found that the crisper drawers and frame all damaged. Ordering those parts as well and the office will need to contact the customer about a return date when parts are made available. All parts will need to be inspected prior to return trip.; ordrng 1 W10830055 (RC gasket) and 1 Research (Mullion) and 2 WP67002633 (Crisper drawers)s and 1 W10858393 (Crisper drawer frame)"

Arrived on site and replaced previously diagnosed control(W11179310). Tested unit to 350 with no issues. Job complete.

"Arrived on site to test unit for long fill, error, test unit found all components activating properly and unit has good water pressure customer stated that its random and usually happens in the middle of cycle, inspected drain and found it shoved into drain 24 inches, do to this the water at times starts to siphon out from tub, pulled drain out and secured properly, unit is now running as designed, no leaks detected job complete no parts installed"

"Arrived on site and replaced LH hinge(W11568941), RH hinge(W11568813), LF and RF burner heads(W11344539). Unit now working as designed. Job complete."

"Arrived on site to diagnose dishwasher that was not washing well. Examined unit and found dead wash motor. Unit would fill, but didn't wash. Replaced sumo and motor assembly and retested. Verified proper operation with no leaks found. Parts used - W11025157."

"Arrived on site for lid not locking, upon arrival,inspected unit and found strike has failed. Replaced strike W11457841. Test unit and is operas designed. No leaks present at this time. Job complete"

"Arrived on site to test unit for loud grinding noise, tested unit found compressor turned on with a loud rattle but after 5 seconds ceased and tripped breaker, reset breaker and could not get the compressor to turn on, start device shutting off on thermal, will need to replace compressor to fix issue, customer does not to have a rebuilt unit, wants a new unit and will request replacement from builder, if he calls back then sealed system will need to be ordered, at this time job complete"

"Arrived on site to disgnos dryer occasionally tripping breaker on towel / less dry setting. Unit has done this since customer moved in. I found good voltage and polarity. Unit is on a GFCI breaker. I tested the unit and found it never exceeds 27 amps when running. Called tech line and confirmed this is working as designed, and this is breaker nuisance. Tech line case SR7739220605. Advised to follow up with homeowner as other houses in the area have also reported similar. Call completed. No parts used."

On arrival verified complaint of no water or ice. Found water line is off. Turned water on and checked dispenser its good. Ran ice maker harvest and it filled job complete no leaks detected during service. No parts installed.

"Updated model number. Arrived on site for unit not heating. Customer also stated a couple times the unit did not seem to clean well. Ran diagnostics and found stored error 4/3 and 7/1. Ran test and motor did energize as well as heater. Customer also stated rinse aid take long to run out. Reset unit for customer and notified to run as normal but to monitor performance. Also insuring that hot water is supplied to the unit. Customer will monitor. If symptoms persist. Recommend ordering sump and motor, heating element and dispenser. Job complete"

"Arrived on site for unit not cooling properly. Upon arrival found temps at 16/44 in both compartments but items in fc still frozen, found uneven frost pattern on coil, but found no uv dye or leaks. Recovered refrigerant and installed new WPW10197428 start device on compressor. Found entire coil frosting over as designed and informed customer to give unit Wr hrs to cool. Call complete ; ordrng 1 WPW10197428 (Start device)"

"Arrived on site to diagnose refrigerator with dead UI. Customer said they were dispensing when the UI just went blank. Removed the UI and found the power connector was disconnected from it, likely not fully inserted from factory. Reconnected connector and verified proper operation. Repair completed. No parts used."